#1 [00:00] <Yugnoswam> If a server is down it cannot send out an email though. Try logging into mojang.com iirc there is a way to pick your name on there
#2 [00:00] <Yugnoswam> If a server is down it cannot send out an email though. Try logging into mojang.com iirc there is a way to pick your name on there
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#4 [00:00] <richb132> do i put in iirc also or do i jut go to mojang.com?
#5 [00:00] <Ryladine> richb132, Be patient and wait a while, the email may arrive in good time. Purchases and the emails can take as much as 48 hours to go through at times. If minecraft.net is down it is entirely possible the email servers are down as well like Yugnoswam is suggesting.
#6 [00:01] <Yugnoswam> iirc = if i remember correctly
#7 [00:02] <richb132> ahhh okay guys, well thank you very much for the help! Maybe it is just server problems... we're both just anxious,,, lol I'll keep an eye out! Thanks again.
#8 [00:02] <Yugnoswam> Just be patient :) It'll work
#9 [00:02] <richb132> thanks :)
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#12 [00:17] <lynch_mobsta> I tried logging into my Minecraft account today and after needing to reset my password I am told I am no longer a premium account holder. I did notice that there was a migrate account function (it has been awhile since I've played) and when attempting to make the migration I am told I need to repurchase Minecraft. What can be done to fix this?
#13 [00:18] <Wug> how did you get minecraft in the first place? by buying it on minecraft.net?
#14 [00:19] <lynch_mobsta> I purchased on Minecraft.net when the game was still in alpha
#15 [00:21] <Wug> did you reset the login into for the wrong account?
#16 [00:21] <Wug> try your other emails.
#17 [00:21] <Wug> ?? retrievename
#18 [00:22] <lynch_mobsta> I only have the one account, and it has only ever been tied to my main email
#19 [00:22] <Wug> do you still have your transaction id? it would be in the email.
#20 [00:22] <lynch_mobsta> I can check but I may have deleted it
#21 [00:22] <Wug> it specifically instructed you to keep it.
#22 [00:23] * jefe_ is now known as jefe|TimeMachine
#23 [00:23] <Syfaro> Wug do you really expect people to keep things like that? I don't have mine
#24 [00:24] <Wug> I have mine
#25 [00:24] <lynch_mobsta> Going through my emails now, but this was years ago
#26 [00:24] <Syfaro> I deleted the email account that I bought mc with almost a year ago
#27 [00:25] <Wug> yuno forward transaction email
#28 [00:25] <Wug> also
#29 [00:25] <Wug> ?? mc.net/usernamelookup
#30 [00:25] <VoxelHead> mc.net/usernamelookup: http://www.minecraft.net/retrievename
#31 [00:25] <Wug> ^ you can use this to list all of the minecraft accounts on your email address
#32 [00:25] <Wug> no sense not trying it. people seem to forget a lot which accounts they have, and which ones are premium, and what emails theyre on
#33 [00:26] * JTR|Away is now known as JTR
#34 [00:26] <lynch_mobsta> Well, that did it. I don't know why I have two accounts though... and I never heard of the user list look up.
#35 [00:27] <Wug> I used to constantly forget which email I used
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#37 [00:28] <lynch_mobsta> I only use this one email though. I have a work one, which is only for office use. But I still don't know how I have two accounts tied to the one email. Whatever the case it's all fixed now. x.x
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#44 [00:39] <JustBoughtCantPlay> Weak,Bought this game 12hrs ago. And stil cant redeem code.
#45 [00:39] <JustBoughtCantPlay> Did i get ripped off via mojang and gamestop?
#46 [00:40] <Wug> there's an issue with premium cards right now
#47 [00:40] <Wug> try again tomorrow
#48 [00:40] <JustBoughtCantPlay> They dont have a 24hr tech team that works on issues?
#49 [00:40] <Wug> no, they employ about 6 people
#50 [00:41] <JustBoughtCantPlay> Oh, damn...Somebody is rich
#51 [00:41] <JustBoughtCantPlay> I'd like to be at the top of that pay strucher
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#53 [00:43] <JustBoughtCantPlay> So while i cannot DL Minecraft yet, But how about mods? Im new here from xbox. What site can i get tekkit and some skins from in the mean time?
#54 [00:43] <Wug> dont laugh but I don't use mods
#55 [00:43] <Wug> and I haven't played minecraft in like a year
#56 [00:44] <JustBoughtCantPlay> Wow, You just help people in chat all day?
#57 [00:44] <Wug> no, I'm a student, I write essays all day.
#58 [00:44] <Wug> I find things by googling. the minecraft forum has lots of mods
#59 [00:45] <Wug> most mod authors have a thread there (issues with mods should be reported in those threads)
#60 [00:45] <JustBoughtCantPlay> Oh I got ya. Alright man thanks.
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#63 [00:46] <Aaliyah777> is the skydoesminecraft sever down?
#64 [00:46] <Aaliyah777> the ip is skydoesminecraft.com
#65 [00:47] <Wug> !check skydoesminecraft.com
#66 [00:47] <Wug> seems to be fine
#67 [00:48] <Aaliyah777> then why can't i log in it says caould not connect to default server, please try again later:java.net.ConnectException
#68 [00:49] <Wug> hard to say. try again?
#69 [00:49] <Aaliyah777> i keep trying l8ter but it says the same thing
#70 [00:50] <Wug> can you see the message of the day in your server list?
#71 [00:50] <Wug> if so, you might have to contact an administrator or something
#72 [00:50] <Aaliyah777> ok thnx
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#79 [01:12] <wldflwr> can someone help me get my game working please? i've purchased the game, successfully downloaded it on 2 different computers, but on neither one can i get past the login
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#81 [01:12] <Wug> ?? noprofile
#82 [01:12] <VoxelHead> noprofile: If you have paid for minecraft, you must choose a username before you can play. You can do this on this page: https://account.mojang.com/me Once you've chosen a username, you can't change it. Choose wisely.
#83 [01:12] <VoxelHead> noprofile: This is what it looks like: http://i.imgur.com/orvhqz9.png
#84 [01:13] <wldflwr> been there done that
#85 [01:14] <wldflwr> next?
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#88 [01:19] <wldflwr> fatal error occured (4): null
#89 [01:21] <cestislife> wldflwr: What antivirus program are you using.
#90 [01:21] * Noah [Noah@notlogged] has joined #minecrafthelp
#91 [01:21] <wldflwr> windows security essentialss
#92 [01:21] <Thrae> wldflwr: What's similar / the same about these two computers in software? Both Windows?
#93 [01:21] <cestislife> Is that it?
#94 [01:22] <wldflwr> yep, that's it. both wondows
#95 [01:22] <Noah> My game is saying that i did not buy it but i did!!!
#96 [01:22] <cestislife> Noah: What is your Minecraft username
#97 [01:22] <Thrae> wldflwr: Can you login on http://minecraft.net/?
#98 [01:22] <Noah> NoahJamesWatson
#99 [01:23] <Noah> Yes
#100 [01:23] <wldflwr> yes i can login to the site
#101 [01:23] <cestislife> Noah: It appears the account with that username has not paid for Minecraft. Can go to http://account.mojang.com/me and tell me if Minecraft is listed under "My Games"?
#102 [01:25] <Noah> I don't even know the email that i used sad i know.
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#104 [01:25] <cestislife> Noah: When did you purchase Minecraft.
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#106 [01:25] <Thrae> wldflwr: Well the "Fatal Error (4): null" problem is still most likely a program on your computers blocking Minecraft. What else do you have running in your system tray in the bottom-right?
#107 [01:25] <Noah> In December 2012
#108 [01:25] <cestislife> Noah: Where did you buy it from
#109 [01:26] <Noah> Walmart
#110 [01:26] * JTR is now known as JTR|Away
#111 [01:26] <cestislife> Noah: You have purchased the prepaid card for Minecraft, you should have had a Mojang account.
#112 [01:27] <cestislife> The Minecraft name you specified is not paid for.
#113 [01:27] <cestislife> Are you sure you have done the redemption on http://account.mojang.com/redeem ?
#114 [01:27] <Noah> Yep
#115 [01:27] <Noah> i did i can give you the card number
#116 [01:27] <Wug> cestislife: theres something up with prepaid cards
#117 [01:27] <Noah> if it can help
#118 [01:27] <Wug> Noah: that wont be necessary
#119 [01:27] <cestislife> Wug: He redeemed it in december he said.
#120 [01:28] <Wug> oh well then
#121 [01:28] <cestislife> Noah: Please contact Mojang costumer support. Be sure to include your gift code number as the transaction ID in the link I'm about to give you.
#122 [01:28] <Noah> I tryed to put the code in agan and it did not work
#123 [01:28] <cestislife> ??> Noah mojang/email
#124 [01:28] <VoxelHead> Noah: (mojang/email) You can email Mojang by going here: http://help.mojang.com/customer/portal/emails/new
#125 [01:28] <wldflwr> i have a few other non essential programs running in my system tray, media player, game manager, etc.
#126 [01:29] <Thrae> Noah: You said you don't remember which email you used with mojang.com. Unfortunately, redemption of a prepaid requires logging in to Minecraft (and all other Mojang services) using your Mojang account, which requires the email you registered it under -- http://help.mojang.com/customer/portal/articles/816435-redeeming-a-prepaid-card
#127 [01:29] <Thrae> wldflwr: Try closing out everything you can -- the more, the better.
#128 [01:30] <Noah> I'm just getting mad now!!!
#129 [01:31] <Noah> I'm just going to take my moms credit card!!!!
#130 [01:32] <wldflwr> ok, closed out everything
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#132 [01:32] <Thrae> wldflwr: Try Minecraft again, see if it can get past the error.
#133 [01:32] * James is now known as Guest37720
#134 [01:32] <wldflwr> no change
#135 [01:33] <Guest37720> Minecraft is saying that i have not bought the game but i did.
#136 [01:33] <cestislife> Guest37720: You are Noah.
#137 [01:33] <Guest37720> i am and i am mad to
#138 [01:34] <cestislife> We have advised you what to do.
#139 [01:34] <wldflwr> the fatal error i receive occurs after clicking to allow an update, if i choose to postpone the update it continues on to load and sticks at 'done loading'
#140 [01:35] <Guest37720> But i can not do it because i don't have the transaction id nobody saves that stuff
#141 [01:35] <cestislife> Guest37720: It's the gift code number.
#142 [01:35] <cestislife> I still have mine from 2011.
#143 [01:36] <Thrae> wldflwr: Has it ever worked before?
#144 [01:36] <Guest37720> Ya
#145 [01:36] <wldflwr> nope
#146 [01:36] <Guest37720> It worked for like 4 months and it just stopped
#147 [01:36] <wldflwr> i've had it near a month and haven't gotten it to work yet
#148 [01:36] <wldflwr> tried on two different computers
#149 [01:37] <Guest37720> I have
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#151 [01:38] <Thrae> wldflwr: Just to be sure, try using MSCONFIG to enable Diagnostic Startup. This will require a reboot -- http://www.ghacks.net/2011/05/04/the-benefits-of-windows-diagnostic-startup-mode/
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#153 [01:39] <William6692> How can i contact mojang?
#154 [01:39] <cestislife> ??> William6692 mojang/email
#155 [01:39] <VoxelHead> William6692: (mojang/email) You can email Mojang by going here: http://help.mojang.com/customer/portal/emails/new
#156 [01:39] <wldflwr> excellent! that's something i haven't tried yet. thanks Thrae
#157 [01:39] <William6692> Thanks
#158 [01:39] <cestislife> Noah, we know its you.
#159 [01:40] <William6692> omh how?
#160 [01:40] <William6692> omg :D
#161 [01:40] <William6692> my ip right
#162 [01:41] <Thrae> Note: Everyone here is just a volunteer. We have as much luck contacting Mojang as you do, and are granted no special privileges.
#163 [01:41] <Thrae> We're all just bored and helpful people.
#164 [01:41] <William6692> Ok thanks tho :D
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#189 [03:47] <begadi> hello U
#190 [03:47] <begadi> I use Mac Can I buy minecraft? Works with Mac?
#191 [03:47] <begadi> I´m trying use the demo but I can´t
#192 [03:47] <Gone_Ralex> begadi, Minecraft works on Macs, but the demo does not
#193 [03:48] <begadi> thanks
#194 [03:48] <begadi> OK
#195 [03:48] <begadi> OK
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#210 [05:54] <JimmyHoffa> Say about what time do the good people at mojang goto work? i want my thirty dollars worth of minecraft i bought yesterday
#211 [05:54] <Gone_Ralex> JimmyHoffa, what is the issue you are having with it?
#212 [05:55] <JimmyHoffa> I bought a card about 20 hours ago and still cant redeem it do to some error.
#213 [05:55] <Gone_Ralex> JimmyHoffa, what is the error?
#214 [05:56] <JimmyHoffa> From what i was told in here before is that nobody can redeem a card right now.
#215 [05:56] <cestislife> ?? prepaid/down
#216 [05:56] <VoxelHead> prepaid/down: There are currently some issues when trying to redeem a prepaid card. More information: http://help.mojang.com/customer/portal/articles/1120108-unable-to-redeem-prepaid-cards
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#218 [05:58] <JimmyHoffa> It just reads Error: An error has occured, please try back later. Then upon spamming redeem it says. We are not able to prepaid cards at the current. we are tring to fix said problem. So my previous question. About what time to the good ol'folks at Mojang goto work to fix this? I feel like im getting the shaft.
#219 [05:59] <Gone_Ralex> JimmyHoffa, we really don't know when it will be fixed
#220 [05:59] <cestislife> They are aware of the issue and are trying to get it up ASAP.
#221 [05:59] <JimmyHoffa> Damn was oping somebody would know thier working hours so i would know what time to check back. Either way. Do you have a rough estimate of the DL time for the game client?
#222 [06:00] <JimmyHoffa> Was hoping* rather
#223 [06:00] <st0n4r> I get the error: Can't connect to minecraft.net (SSLException: Unrecognized SSL message, plaintext connection?), I tried it without AV, Firewall... When I'm playing in my browser everything works fine.
#224 [06:00] <cestislife> The whole game is no larger than ~20mb.
#225 [06:01] <cestislife> st0n4r: What AV are you using?
#226 [06:01] <JimmyHoffa> Wow that is small. So like a two min DL?
#227 [06:01] <st0n4r> MS Security Essentials
#228 [06:01] <cestislife> JimmyHoffa: Depends on your speed, yes.
#229 [06:02] <Gone_Ralex> MSE should not interfere with SSL, are you certain that is the only AV you have?
#230 [06:02] <st0n4r> yeah
#231 [06:02] <JimmyHoffa> Hadden modded a game since NeverWinterNight back in 2001. How hard is it to install tekkit?
#232 [06:03] <Gone_Ralex> JimmyHoffa, tekkit uses their own launcher, so not hard at all
#233 [06:05] <st0n4r> I'm getting angry after 2 hours of trying to run minecraft..
#234 [06:05] <Gone_Ralex> st0n4r, what kind of network are you in
#235 [06:06] <st0n4r> homenetwork
#236 [06:06] <JimmyHoffa> Ston4r i have a redeem code i cant use for 20hrs. IF i wanna play i can only play my lame xbox version
#237 [06:07] <st0n4r> btw: my brothers minecraft is working fine in that network..
#238 [06:07] <Gone_Ralex> st0n4r, means your computer is doing it, which is good to know at least
#239 [06:08] <st0n4r> did you ever see this Exception?: SSLException: unrecognized SSL message, plaintext connection?
#240 [06:09] <Gone_Ralex> no
#241 [06:09] <Gone_Ralex> st0n4r, has the launcher ever worked before
#242 [06:10] <JimmyHoffa> Well guess imma go play Defiance.
#243 [06:10] <st0n4r> no, i purchased minecraft today
#244 [06:10] <Gone_Ralex> st0n4r, just to make sure, what do you see when you go here: https://login.minecraft.net/?user=Meep&password=notreal&version=13
#245 [06:10] <st0n4r> SSL-Error in chrome...
#246 [06:10] <st0n4r> strange..
#247 [06:11] <Gone_Ralex> ??> st0n4r win/hosts
#248 [06:11] <VoxelHead> st0n4r: (win/hosts) You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#249 [06:11] <VoxelHead> st0n4r: (win/hosts) Hold down the Windows key, and press R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, and copy the contents onto Pastebin, and give us the resulting URL.
#250 [06:11] <Gone_Ralex> st0n4r, please do that so we can make sure that it is trying to connect to the right server
#251 [06:11] <st0n4r> ok
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#253 [06:12] <st0n4r> ohhh i see it! my fail! ;)
#254 [06:12] <Gone_Ralex> st0n4r, ?
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#256 [06:13] <st0n4r> thank you Gone_Ralex, now it's working.
#257 [06:14] <Gone_Ralex> st0n4r, was there a line in that file that had login.minecraft.net?
#258 [06:14] <st0n4r> Yeah. And i absolutely know why ;)
#259 [06:14] <st0n4r> I'm happy that I've a purchased version now. :D
#260 [06:14] <cestislife> Ahh
#261 [06:14] <cestislife> lol
#262 [06:14] <Lutzee> You pirated it then bought the full version :p
#263 [06:15] <Lutzee> That happens a fair amount, You aren't the first, we are glad you bought it :)
#264 [06:15] <st0n4r> ok, thank you all! Bye.
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#281 [06:53] <tan> hi
#282 [06:53] <tan> my minecraft isnt loading once u press login
#283 [06:54] <cestislife> A bit more information would be nice.
#284 [06:54] <cestislife> Please elaborate.
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#286 [06:55] <cestislife> Or you can quit.
#287 [06:55] <cestislife> That works too.
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#294 [07:05] <xOSneakyBaconOx> Swag?
#295 [07:05] <Calinou> YOLO
#296 [07:05] <xOSneakyBaconOx> Um, sure
#297 [07:05] <xOSneakyBaconOx> I guess :D
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#312 [07:34] <Extreme> W
#313 [07:34] <Extreme> derp
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#374 [09:22] <Phantom> Hello
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#376 [09:23] <Phantom> My Minecraft keeps crashing, crash report is here: http://pastebin.com/4L0L13E5
#377 [09:23] <Phantom> Does someone know how to fix this error?
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#383 [09:34] <B2_Bomber> my minecraft wont start, it keeps saying java fatal exception and vitual machine error
#384 [09:38] <Phantom> I wish I could help you, B2_Bomber
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#412 [10:28] <Nothing24hrsLater> Well its offical,24hrs after i buy the game still not lettme me redeem code. Mojan needs to get thier ass in gear or gimmie my money back.
#413 [10:29] <Ryladine> Nothing24hrsLater, redeem what code?
#414 [10:30] <Ryladine> Nothing24hrsLater, How exactly did you buy minecraft?
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#417 [10:31] <Nothing24hrsLater> I bought the game via a card from game stop. On the back it tell me how to redeem it to get the game. But they are not taking codes right now keep getting Error: an error occured plz try later. Upon spamming it it says then that they are having problems and they are tring to fix it. Bs they need to gimme what i paid for. Feel me?
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#419 [10:31] <Gone_Ralex> Nothing24hrsLater, and you will
#420 [10:32] <Gone_Ralex> You just need to be patience and wait for them to get the system fixed for that
#421 [10:32] <Ryladine> Nothing24hrsLater, Not really. You will get it when the servers that handle that are back online, it was your choice to use buy a card without first checking server status's.
#422 [10:32] * Artur is now known as Andrio
#423 [10:32] <Nothing24hrsLater> 24hrs is quite a while tho. You would not buy a car you could not drive your 24+hrs right?
#424 [10:33] <Gone_Ralex> Nothing24hrsLater, i might
#425 [10:33] <Ryladine> Nothing24hrsLater, 24 hours is nothing. There are people who go 48hours+ because of holds on international purchases.
#426 [10:33] <Nothing24hrsLater> Yeah, Even so tho, I paid a company for a service
#427 [10:35] <Ryladine> Nothing24hrsLater, I take it you're one of those people who would blame the company for a service outage after being hit by a tornado huh?
#428 [10:35] <Nothing24hrsLater> There was a tornado?
#429 [10:35] <Ryladine> Nothing24hrsLater, metaphors, metaphors lol
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#431 [10:37] <Nothing24hrsLater> I just want my product. They need to hire a bigger or a better staff to cut down down times. I would gladly paid sixty dollars this game aslong as it had some deacent tech woking on it
#432 [10:37] <Gone_Ralex> they are an indie company
#433 [10:37] <clarjon1> Nothing24hrsLater: The service that Mojang uses to provide the cards is having issues.
#434 [10:37] <clarjon1> Nothing24hrsLater: They are working on getting it resolved as quickly as possible.
#435 [10:37] <Nothing24hrsLater> Oh its a third party problem?
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#437 [10:39] <clarjon1> mhm.
#438 [10:39] <clarjon1> From what I've been told, it appears to be.
#439 [10:40] <Nothing24hrsLater> Well balls, That means no ETA then at all. they really should allow refunds on this card. The way i feel is that notch fucked me in the middle of gamestop.
#440 [10:40] * AuBot kicked Nothing24hrsLater from #minecrafthelp (Reason: othing24hrsLater :Please keep it civil.)
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#448 [11:07] <rymate1234> lawl at the giftcard guy
#449 [11:07] <rymate1234> should take up refunds with gamestop
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#474 [11:42] <dingdong800> Hi can I request for a new username? I just migrated my friend account to my account but the username stays as his username. Is there anyway to change it to my username??? Pls help :(
#475 [11:43] <Ryladine> dingdong800, Unfourtunately there is at this time no way to change usernames. I believe it is a planned feature however.
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#490 [12:05] <Nothing24hrsLater> Alright somthing has gotta give here. i didnt buy this game just cuz i like to pi*s away money. Where is my DL at plz?
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#492 [12:06] <jerry> i cant even log is to the site very upsetting
#493 [12:06] <Nothing24hrsLater> I see why they dont have a phone number to contact them. They took my money and ran.
#494 [12:06] <tyteen4a03> ??> Nothing24hrsLater patience
#495 [12:06] <VoxelHead> Nothing24hrsLater: (patience) Please be patient when waiting for a response. Many of the helpers here are helping in their free time at school or work, and often get called away.
#496 [12:06] <VoxelHead> Nothing24hrsLater: (patience) In short, your supplications will be answered, in the order in which they are received.
#497 [12:07] <blackwolf12333> Guys, what version of nouveau driver should I use?
#498 [12:07] <jerry> i just want to know what wrong with the site log in
#499 [12:07] <tyteen4a03> Nothing24hrsLater, have you set up a profile name for Minecraft at http://account.mojang.com/me?
#500 [12:07] <Nothing24hrsLater> I was alot more patient before i paid for nothing.
#501 [12:07] <blackwolf12333> (I am on linux)
#502 [12:07] <tyteen4a03> Nothing24hrsLater, being pissy about it won't help solve the issue either
#503 [12:08] <Nothing24hrsLater> Yes, i have set everything up. They are just not lettme me DL telling me there is a error cuz i bought thier product.
#504 [12:08] <tyteen4a03> blackwolf12333, not a linux user, sorry
#505 [12:08] <tyteen4a03> Nothing24hrsLater, what is this "error" you speak of?
#506 [12:08] <tubelius> blackwolf12333: Doesn't nVidia have an official Linux driver?
#507 [12:08] <jerry> it will not let me log into the site it will let me reset password but not let me log in
#508 [12:09] <blackwolf12333> Yes, but that one doesn´t allow kms
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#511 [12:09] <tyteen4a03> jerry, does the same account credentials work on minecraft.net?
#512 [12:09] <jerry> no
#513 [12:09] <Nothing24hrsLater> It says. "Error: An error has occured, plz try later. Then upon spamming it it then will say. Oh we are having problems with prepaid cards we are tring to fix it.
#514 [12:09] <tubelius> blackwolf12333: maybe you should ask some Linux channel
#515 [12:09] <blackwolf12333> tubelius: and I need the nouveau driver for wayland to work :/
#516 [12:09] <tyteen4a03> Nothing24hrsLater, did you pay by prepaid cards?
#517 [12:09] <blackwolf12333> tubelius: the problem is only with minecraft so :/
#518 [12:10] <jerry> either site says password or user name is not correct i am 1000000000% sure they are
#519 [12:10] <Nothing24hrsLater> Yup, Got the shaft from notch in the middle of gamestop
#520 [12:10] <tyteen4a03> Nothing24hrsLater, yes, prepaid card system is currently down
#521 [12:10] <tyteen4a03> jerry, send an email to Mojang for a manual password reset, with your Mojang account email and transaction ID
#522 [12:10] <tyteen4a03> ??> jerry mojang/email
#523 [12:10] <VoxelHead> jerry: (mojang/email) You can email Mojang by going here: http://help.mojang.com/customer/portal/emails/new
#524 [12:11] <jerry> i will try this i was working less then 8 hours ago
#525 [12:11] <jerry> lol
#526 [12:11] <jerry> it*
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#528 [12:12] <tyteen4a03> jerry, either you have typed the account credentials wrong, or somebody hacked into your account
#529 [12:12] <Nothing24hrsLater> I sent them emails they just sent me a letter back, Pretty much saying we got your money and you got the shaft.
#530 [12:12] <tyteen4a03> Nothing24hrsLater, who did you send emails to?
#531 [12:13] <Nothing24hrsLater> The support team. Sent thema pic of my prepaid, and my recipt with ref number from gamestop and all.
#532 [12:14] <tubelius> jerry: Check caps lock
#533 [12:14] <tyteen4a03> Nothing24hrsLater, I think the prepaid card system is still down, so it's normal that you can't redeem it
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#535 [12:14] <Nothing24hrsLater> That should not be a normal thing
#536 [12:15] <jerry> lol if its caps i will cry
#537 [12:15] <tyteen4a03> Nothing24hrsLater, Mojang is currently working with the card provider to fix the issue, it's the card provider's issue
#538 [12:15] <Nothing24hrsLater> They should just charge a little more and put out a disk instead of a code.
#539 [12:15] <Calinou> <blackwolf12333> Guys, what version of nouveau driver should I use?
#540 [12:15] <Calinou> lol
#541 [12:15] <Calinou> nouveau
#542 [12:15] <Calinou> hello beardy guy
#543 [12:15] <Calinou> how about you get a decent card so that you can use nvidia
#544 [12:15] <tyteen4a03> Nothing24hrsLater, because of how Minecraft releases work, that will not be possible
#545 [12:15] * tyteen4a03 slaps Calinou
#545 [12:16] <Calinou> nouveau is stupid
#546 [12:16] <Nothing24hrsLater> Either way they need to get it together.
#547 [12:16] <tyteen4a03> don't throw it in his face
#548 [12:16] <tyteen4a03> Nothing24hrsLater, I believe they are
#549 [12:16] <Cial> Nothing24hrsLater: or... you can have patience
#550 [12:16] * Ced1214 [Ced1214@notlogged] has joined #minecrafthelp
#551 [12:17] <Cial> Things break
#552 [12:17] <Nothing24hrsLater> Hmm, I dont have patience when it comes to my money i work to hard for it
#553 [12:17] <Cial> Sounds like a personal problem
#554 [12:17] <blackwolf12333> Calinou: I don't know about you, but I want kernel mode setting ...
#555 [12:18] <jerry> im telling u this is not on my side its the site
#556 [12:18] <jerry> everything this is correct
#557 [12:18] <blackwolf12333> and that ain't gonna happen with proprietary drivers...
#558 [12:19] <tyteen4a03> jerry, since we are not Mojang and don't have access to the account system, we can't tell - the best way would be to email Mojang support to reset your password
#559 [12:19] <jerry> i sent a email
#560 [12:19] <jerry> lol
#561 [12:19] <Nothing24hrsLater> Wish i could just get a refund.
#562 [12:19] <Necrodoom> Nothing24hrsLater: we cant do much here, sorry
#563 [12:19] <jerry> it will let me reset my password but not log in with it
#564 [12:20] <Cial> Why everything will be working in 72hrs probably
#565 [12:20] <tyteen4a03> Nothing24hrsLater, talk to the shop where you bought it about it
#566 [12:20] <tyteen4a03> jerry, in that case, wait patiently for a response
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#568 [12:21] * Ced1214_ [Ced1214_@notlogged] has quit. (Ping timeout: 380 seconds)
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#570 [12:21] * rig is now known as Guest39182
#571 [12:22] <Guest39182> my minecraft keeps crashing when i start it says bad video card drivers and i dunno how to fix it
#572 [12:22] <Nothing24hrsLater> Yeah i know, They dont give out refunds......Quite a motto they have there. Think if that aplies to McDonalds. I would like a a number 1 with a coke plz. "Alright sir that will be $6.37" (five mins later) "Oh, im sorry our meat processing plant is having issues, we can get that number 1 for you at a leter deterind date. Feel free to sit in our lobby."
#573 [12:23] <Cial> Then wait Nothing24hrsLater
#574 [12:23] <tyteen4a03> ??> Guest39182 win/dxdiag/bat
#575 [12:23] <VoxelHead> Guest39182: (win/dxdiag/bat) Please download this file. Save it anywhere and run it. After a while it will show you a textfile. Paste the contents of that file on www.pastebin.com copy the link you are sent to, and paste it to us.
#576 [12:23] <VoxelHead> Guest39182: (win/dxdiag/bat) Windows DxDiag Collector: http://mcfaq.hfbgaming.com/tools/CreateDxdiag.bat
#577 [12:24] <Nothing24hrsLater> Weak. Ill never buy from this company again. A pox on notch!
#578 [12:24] <Calinou> blackwolf12333: KMS is useless 8)
#579 [12:24] * Nothing24hrsLater [Nothing24hrsLater@notlogged] has quit. (Quit: Web client closed)
#580 [12:24] <tyteen4a03> heh, ignorant people
#581 [12:24] <Calinou> except if watching your PC boot is your fetish
#582 [12:24] <Cial> Wow
#583 [12:24] <blackwolf12333> Calinou: or want to use wayland
#584 [12:25] <tyteen4a03> I understand where he's coming from, but using a food example to relate to a PC game is just a weak argument
#585 [12:25] <tyteen4a03> welcome to real life, delays happen
#586 [12:25] <blackwolf12333> which you will probably know nothing about :P
#587 [12:25] <Calinou> wayland isn't ready for use at all
#588 [12:25] <tyteen4a03> ^that was originally going to be my kick reason
#589 [12:25] <Calinou> and I do know stuff about wayland
#590 [12:25] <Calinou> it's sponsored by scott moreau :D
#591 [12:26] <blackwolf12333> Calinou: if you want to you can use it...
#592 [12:26] <blackwolf12333> it has gtk+ clutter and qt support, kinda
#593 [12:27] <Calinou> how about minimizing windows
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#595 [12:28] * Rmar|AFK [Rmar|AFK@notlogged] has quit. (Client Quit)
#596 [12:28] <blackwolf12333> That isn't implemented in weston, true, but you can get that from norwood
#597 [12:28] * blackwolf12333 afk
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#599 [12:32] <tyteen4a03> Cial, did you see the NOTICE
#600 [12:32] * Rmar|AFK [Rmar|AFK@notlogged] has quit. (Client Quit)
#601 [12:33] <Cial> Notice? Dunno I'm on my phone leme look
#602 [12:33] * ac3xx [ac3xx@notlogged] has quit. (Quit: Computer has gone to sleep.)
#603 [12:33] <tyteen4a03> Cial, I
#604 [12:34] <tyteen4a03> I've sent an invite this time
#605 [12:35] * Rmar|AFK [Rmar|AFK@notlogged] has joined #minecrafthelp
#606 [12:37] <Calinou> well, nouveau still doesn't support opengl 4.3 and is 6.7x slower on fermi/kepler
#607 [12:37] <Calinou> and there is zero GUI/CLI configuration (application profiles, OC, fan control)
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#610 [12:42] * corin is now known as Corin
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#615 [12:48] <Calinou> not to be rude, but don't waste money 8)
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#617 [12:48] <Calinou> does LWJGL even support wayland anyway? I doubt it
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#622 [12:55] <blackwolf12333> Calinou: Not that I know of
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#626 [12:57] <MrTHZ> Hello, I have a problem with Minecraft 1.51, when I type with any Minecraft crash button ...
#627 [12:57] * blackwolf12333 [blackwolf12333@notlogged] has quit. (Quit: Web client closed)
#628 [12:58] <MrTHZ> I use Minecraft for Mac
#629 [12:58] * MrTHZ [MrTHZ@notlogged] has quit. (Client Quit)
#630 [12:58] * ac3xx [ac3xx@notlogged] has joined #minecrafthelp
#631 [12:58] <Ryladine> Impatience
#632 [12:59] <Cial> Yep
#633 [12:59] * santoscork [santoscork@notlogged] has joined #minecrafthelp
#634 [13:00] * MrTHZ [MrTHZ@notlogged] has joined #minecrafthelp
#635 [13:00] <MrTHZ> Hello
#636 [13:00] <MrTHZ> I have a problem with Minecraft 1.5.1 for Mac
#637 [13:01] <MrTHZ> Minecraft crash whenever I hit a key on my keyboard (eg A, CTRL, ESC, ...)
#638 [13:01] <MrTHZ> I speak French
#639 [13:02] <MrTHZ> ok...
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#641 [13:03] * Rmar|AFK [Rmar|AFK@notlogged] has quit. (Ping timeout: 202 seconds)
#642 [13:03] <Ryladine> Again. As soon as I go to respond he's gone.
#643 [13:04] * Rmar|AFK [Rmar|AFK@notlogged] has joined #minecrafthelp
#644 [13:05] <Cial> Yeeeep
#645 [13:05] <tubelius> :P
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#651 [13:13] <davdtjking> Hi there, unable to login on minecraft because it just stays on a black screen
#652 [13:13] * brooks [brooks@notlogged] has quit. (Client Quit)
#653 [13:13] <davdtjking> and also when i play browser mode theres no volume
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#656 [13:14] <dogloveme> Does anyone know if there is a tekkit chat room
#657 [13:14] <davdtjking> hi
#658 [13:15] * davdtjking [davdtjking@notlogged] has quit. (Client Quit)
#659 [13:16] <dogloveme> anyone here?
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#662 [13:16] <Ryladine> dogloveme, I don't know about tekkit but you may be able to find what you need in #ftb, they share the same mods
#663 [13:17] <Lutzee> dogloveme: on another network yes
#664 [13:19] <Lutzee> #technic on irc.synirc.net
#665 [13:19] * Vdawg [Vdawg@notlogged] has joined #minecrafthelp
#666 [13:20] <Vdawg> HI so for some reason I bought the game and cannot get it to download on my computer how do I fix that? Thanks for our help :)
#667 [13:21] * Rmar|AFK [Rmar|AFK@notlogged] has quit. (Quit: Rmar)
#668 [13:21] <Vdawg> :)
#669 [13:22] <dogloveme> Vdawg: Can you download the game? If so what is the problem running it is it laggy or does the game dont show up. Were not possitive what your problem is.
#670 [13:24] * dogloveme [dogloveme@notlogged] has quit. (Quit: Leaving)
#671 [13:24] <Ryladine> Vdawg, Define cannot download. Do you mean it will not download the exe, or it will not download the game files after launching the game?
#672 [13:25] * Rmar|AFK [Rmar|AFK@notlogged] has joined #minecrafthelp
#673 [13:25] <Vdawg> It wont let me download it, like I went to the Minecraft.net page, clicked download, but it does not download it, it opens the game, and allows me to play but after some time I get a screen that says not enough memory and it kicks me out of the game
#674 [13:25] <Vdawg> and it wont let me play offline? on my old comp I did not have a problem?
#675 [13:26] <tyteen4a03> Vdawg, did you log into your Mojang account when you clicked on the button?
#676 [13:26] <tyteen4a03> Vdawg, also, does the game says "Demo"?
#677 [13:26] * mouldy-ipad [mouldy-ipad@notlogged] has quit. (Remote host closed the connection)
#678 [13:27] <Vdawg> yes i logged in and no not demo
#679 [13:28] <Vdawg> for some reason I can play but cannot download it onto comp for offline use?
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#682 [13:32] <Vdawg> ?
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#686 [13:45] * Rexor [Rexor@notlogged] has joined #minecrafthelp
#687 [13:45] <Rexor> help!
#688 [13:46] <Rexor> when I lunch Minecraft I get this error:
#689 [13:46] <rymate1234> ?? Rexor pastebin
#690 [13:46] * Rmar|AFK [Rmar|AFK@notlogged] has joined #minecrafthelp
#691 [13:46] <Rexor> Load Library failed with erroe 126. The specified module could not be found
#692 [13:46] <rymate1234> put the error there
#693 [13:47] <rymate1234> assuming its long and you can copy/paste
#694 [13:48] <Rexor> Load Library failed with Error 126. The specified module could not be found
#695 [13:48] <Rexor> this is the error
#696 [13:48] <Rexor> I bought the game last week and I played about three times
#697 [13:48] * Rmar|AFK [Rmar|AFK@notlogged] has quit. (Client Quit)
#698 [13:48] <rymate1234> sounds like something isn't loading right
#699 [13:49] <rymate1234> what OS are you running?
#700 [13:49] <rymate1234> mac? pc? linux?
#701 [13:49] <Rexor> Windows 7
#702 [13:49] <Rexor> pc
#703 [13:49] <Rexor> and I already played the game
#704 [13:50] <Rexor> I tried to download again but with the same result
#705 [13:50] <rymate1234> try this http://www.minecraftforum.net/topic/1200107-loadlibrary-failed-with-error-126-the-specified-module-could-not-be-found/#entry14659162
#706 [13:51] * Rmar|AFK [Rmar|AFK@notlogged] has joined #minecrafthelp
#707 [13:52] <Rexor> don't understand what he means
#708 [13:52] <Rexor> I am not a programmer
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#711 [13:53] <Rexor> where is CMD exe
#712 [13:54] * ofna01 [ofna01@notlogged] has joined #minecrafthelp
#713 [13:54] <Morrolan> Windows+r -> cmd.exe -> enter
#714 [13:54] * ofna01 [ofna01@notlogged] has quit. (Client Quit)
#715 [13:54] <Morrolan> Or search for 'cmd' in the search menu.
#716 [13:55] <guyguitarist> I am having issues logging on to Minecraft.net through the desktop shortcut. When I try to login using my Mojang account that I created for my son to play it returns the message "login failed." Prior to Last Monday, we were able to connect offline and he could still play. Now it will not even allow us to connect offline. I get a black screen for 10 seconds or so, then an error message that says "A fatal error ha
#717 [13:55] <guyguitarist> Any thoughts on how to fix this? My kid really loves the game and he's been itching to play it.
#718 [13:57] * Thrae [Thrae@notlogged] has joined #minecrafthelp
#719 [13:58] <Ryladine> guyguitarist, It could be a number of things. Did you happen to install anything right before the issue started?
#720 [13:59] <Rexor> it doesn't work
#721 [13:59] <guyguitarist> No, nothing new installed...I followed the instruction on the support pages regarding upgrading Java, and downloaded the newest version of Java after all of this started. I thought that might fix it, but it did not. Then I followed the instruction to change from IPv6 to IPv4 within the new shortcut for minecraft.exe. That did not fix it either. Still shows black screen.
#722 [13:59] <Rexor> I typed that on cmd.exe and it still doesn't work
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#725 [14:02] <guyguitarist> The one thing I can think of that I might have done was change the in-game settings to "full screen." The last time my son played he wanted full screen so we did that and then all of this started happening.
#726 [14:02] <Rexor> I receive the same error
#727 [14:02] <Ryladine> guyguitarist, Ah. Well first lets have you follow the steps to go back to ipv4, your connection to the internet isn't the issue, you are connecting to minecraft.net just fine.
#728 [14:03] <Rexor> cmd says the file was copied but the game launcher gives me the same error
#729 [14:03] <Ryladine> guyguitarist, That black screen error will be coming after you login and connect to minecraft.net not before, it sounds like there is an issue with your video.
#730 [14:03] <Rexor> LoadLibrary failed with error 126. The specified module could not be found
#731 [14:04] <Ryladine> guyguitarist, Once you've done that let me know and we can see about your black screen issue.
#732 [14:04] <Rexor> should I get a refund and then re-buy the game?
#733 [14:04] <rymate1234> no Rexor
#734 [14:04] <rymate1234> that won't fix it
#735 [14:04] <Rexor> ?
#736 [14:05] <rymate1234> Rexor, have you changed anything in your computer recently?
#737 [14:05] <guyguitarist> Ok....so I should go back to IPv6? Basically delete the seconddary "Minecraft with IPv4" shortcut that I created?
#738 [14:05] <Rexor> I installed java
#739 [14:05] <Rexor> the new one
#740 [14:05] <Rexor> for 64 bit or something
#741 [14:05] * kyle_ [kyle_@notlogged] has joined #minecrafthelp
#742 [14:05] <rymate1234> k
#743 [14:05] * Kristopher38 [Kristopher38@notlogged] has quit. (Quit: Kristopher38)
#744 [14:05] <Rexor> I played after that
#745 [14:05] <Rexor> but today I can't
#746 [14:05] <Ryladine> guyguitarist, You were connecting fine before, just undo whatever you did while following the guide.
#747 [14:06] * kyle_ [kyle_@notlogged] has quit. (Client Quit)
#748 [14:07] <Rexor> cmd says 1 file copied but game still won't start
#749 [14:07] <guyguitarist> Well, yes and no...I was playing fine before I selected the "full-screen" option in the game. Then ever since then when I try to use the shortcut on my desktop to connect, the minecraft.net homepage shows up, but when I try to connect online or offline, it gives me the black screen and returns that same "fatal error" message.
#750 [14:08] * kyle_ [kyle_@notlogged] has joined #minecrafthelp
#751 [14:08] <Rexor> rymate what else can I do?
#752 [14:08] <kyle_> i purchased the 26.95 mincraft, but we can not find it anywhere. how do we run it
#753 [14:08] <Morrolan> !client
#754 [14:08] <kyle_> we downloaded java, like it said
#755 [14:08] <Morrolan> Fetch the appropriate client, sign in with e-mail & password, let it download its files.
#756 [14:09] <Ryladine> guyguitarist, The black screen comes AFTER logging in, it isn't associated with the login.
#757 [14:09] <guyguitarist> Right.
#758 [14:09] <Ryladine> guyguitarist, Lets start simple. Open MC and press options, then select force update and login.
#759 [14:09] <kyle_> ok so we log in, password, then what
#760 [14:09] <Ryladine> guyguitarist, Based on what you've told me it will solve the black screen.
#761 [14:11] * ofna01 [ofna01@notlogged] has joined #minecrafthelp
#762 [14:11] <guyguitarist> Did the force update, but still says login failed. when I click on play offline, I get the black screen for 10 secs then it disappears and I get one of those Java Fatal Error messages.
#763 [14:11] <Ryladine> guyguitarist, Windows?
#764 [14:11] <guyguitarist> yep
#765 [14:11] <Rexor> can anybody help me?
#766 [14:11] <guyguitarist> Windows 7
#767 [14:12] <Ryladine> guyguitarist, Press Win+R and enter "%appdata%/.minecraft/crash-reports" without quotes.
#768 [14:12] <ofna01> Hey ryladine, what's the command to check if a server is up?
#769 [14:13] <Ryladine> ofna01, it varries depending on the bot. I beleive aubot's is .check
#770 [14:13] <ofna01> .check
#771 [14:13] <guyguitarist> Ryladine: did that, and a text box came up with two crash reports in it.
#772 [14:14] <Ryladine> guyguitarist, Find the latest and put it on pastebin.com.
#773 [14:14] <Ryladine> ??> guyguitarist pastebin
#774 [14:14] <VoxelHead> guyguitarist: (pastebin) Pastebin is a service run at http://www.pastebin.com/ which facilitates the sharing of information without flooding IRC channels. Paste your text there, click 'Submit', and give us the URL the site takes you to, and we can see what you have pasted.
#775 [14:14] <Ryladine> .check srh.im
#776 [14:14] <Ryladine> Nope, not .check, not sure then.
#777 [14:15] <Lut> !check srh.im
#778 [14:16] <Rexor> LoadLibrary failed with Error 126. The specified module could not be found
#779 [14:16] <Ryladine> ofna01, Apparently its !check.
#780 [14:17] <Ryladine> Rexor, What has the person that was helping you had you try?
#781 [14:17] <ofna01> !check skydoesminecraft.com
#782 [14:17] <Rexor> who was helping me?
#783 [14:17] <guyguitarist> Ryladine: JavaScript embedding>>> <script src="http://pastebin.com/embed_js.php?i=2BDii08w"></script>
#784 [14:17] * Tonux [Tonux@notlogged] has quit. (Quit: Leaving)
#785 [14:18] <Ryladine> guyguitarist, The url of the paste please, not the embed link.
#786 [14:18] <Rexor> I just pasted COPY atio6axx.dll .dll on cmd.exe but the game is giving me the same error
#787 [14:18] <Ryladine> ??< java/lwjgl
#788 [14:19] <Ryladine> Rexor, Try upating your lwjgl, java's library for games.
#789 [14:19] <Rexor> how
#790 [14:19] <Ryladine> ??> rexor java/lwjgl
#791 [14:19] <VoxelHead> rexor: (java/lwjgl) See http://www.minecraftwiki.net/wiki/Tutorials/Update_LWJGL for a guide on manually updating to a new version of LWJGL.
#792 [14:19] <VoxelHead> rexor: (java/lwjgl) Syfaro has also made an automatic updater here: http://lwjgl.syfaro.net/LWJGLUpdater.jar
#793 [14:19] <Rexor> thank you, I will try it
#794 [14:19] <guyguitarist> Ok, how about this....http://pastebin.com/2BDii08w
#795 [14:20] <Ryladine> guy thats it thank you.
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#797 [14:20] <llama> are there any good creative servers that allow tnt?
#798 [14:21] <Ryladine> llama I would assume there are some.
#799 [14:21] <llama> can you find any? i cant
#800 [14:21] <Ryladine> llama, This is a support channel not a server resource. Check planet minecraft or #minecraft.
#801 [14:22] <Ryladine> guyguitarist, Are you sure this is the newest crash log?
#802 [14:22] <Ryladine> guyguitarist, This crash report is from the 4th of this month.
#803 [14:22] * mib_lsmzqw [mib_lsmzqw@notlogged] has joined #minecrafthelp
#804 [14:23] <guyguitarist> Newest one that showed up in the dialog box that came up when I typed that other stuff in...Maybe its been longer than I thought since he played?
#805 [14:23] <guyguitarist> Its maybe been two weeks since he last played.
#806 [14:23] * mib_lsmzqw is now known as sh33p
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#808 [14:24] <Ryladine> guyguitarist, Hmm, Its possible its not generating the crash reports, can you check around the exe for me please? See if there are any hs_err_pid txt files.
#809 [14:24] <guyguitarist> Will it help if I post the erro message thread into pastebin.com So you can see that as well?
#810 [14:24] <guyguitarist> *error*
#811 [14:24] <Ryladine> guyguitarist, It may.
#812 [14:27] <guyguitarist> Here ya go: http://pastebin.com/JvH1AW4u
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#814 [14:28] <Thrae> guyguitarist: This wouldn't happen to be a Toshiba laptop, would it?
#815 [14:28] <guyguitarist> Nope. Dell Inspiron desktop.
#816 [14:30] <Thrae> guyguitarist: Reason being is that the driver listed is an Intel driver. But you have an ATI video card, right?
#817 [14:30] <guyguitarist> ummm...yes? How do I check that if I don't know off-hand?
#818 [14:30] <Ryladine> ??> guyguitarist win/dxdiag
#819 [14:30] <VoxelHead> guyguitarist: (win/dxdiag) Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#820 [14:30] <VoxelHead> guyguitarist: (win/dxdiag) Open the file you just saved, and copy the contents. Paste them on http://pastebin.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
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#822 [14:33] <guyguitarist> Here ya go: http://pastebin.com/FRVZecEU
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#824 [14:36] <Rexor> I updated java/lwjgl and game gives me same error
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#826 [14:36] <Ryladine> thrae, Where did you get that he has a radeon card? His dxdiag shows no indications of that, infact it lists his mobo graphics exclusively
#827 [14:38] * e1z0 [e1z0@notlogged] has joined #minecrafthelp
#828 [14:38] <Ryladine> guyguitarist, I'm a bit confused by the system specs you provided. You said you are running windows 7? Are you certain about that?
#829 [14:38] <guyguitarist> I thought it was Windows 7. Not 100% certain though. Bought the desktop back a few years; maybe 2009?
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#831 [14:39] <guyguitarist> Would that have been XP? I have not upgraded windows at all since I bought the desktop...whatever it came with it is on there now
#832 [14:39] <Ryladine> guyguitarist, Do you know what kind of video card you have installed if any? So you know it is running Windows Vista Home Premium.
#833 [14:40] <guyguitarist> I have not installed any video card. I was told the desktop has an Integrated Graphics Card...
#834 [14:40] <Thrae> Ryladine , guyguitarist : Oops sorry for the confusion -- I confused Rexor with guyguitarist
#835 [14:40] <Ryladine> thrae lol
#836 [14:41] <Ryladine> guyguitarist, Now that I know thrae was halucinating and I wasn't overlooking something skip my last question lol
#837 [14:41] <Thrae> guyguitarist: Try this guy out -- http://www.matts-hosting.com/~thrae/minecraft/fix/LaunchMinecraftmx800.bat , placing it in the same directory as Minecraft.exe.
#838 [14:42] <Thrae> Some Intel chipsets cause trouble with Java memory allocation.
#839 [14:42] <guyguitarist> Thrae: Are you still confusing me with Rexor? Or Am I trying that link?
#840 [14:43] <Thrae> guyguitarist: That's for you, yes :)
#841 [14:43] <Rexor> and what am I supposed to do/
#842 [14:43] <Rexor> ?
#843 [14:43] <Ryladine> Rexor, Wait around for someone who knows the error.
#844 [14:43] <Rexor> ok
#845 [14:43] <Thrae> Rexor: What error are you getting?
#846 [14:44] <Rexor> . The specified module could not be found
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#848 [14:44] <Rexor> then I did cmd. exe COPY
#849 [14:44] <Thrae> Rexor: Pastebin the entire error, please.
#850 [14:45] <Rexor> that was the error
#851 [14:45] <Thrae> Rexor: OK, hmm. Is this Windows?
#852 [14:46] <Rexor> LoadLibrary failed with error 126. The specified module could not be found
#853 [14:46] <Rexor> Windows
#854 [14:46] <Rexor> Acer laptop
#855 [14:46] <Thrae> Rexor: Hmm, have you tried deleting your Minecraft install and letting Minecraft.exe re-download it?
#856 [14:46] <Rexor> I don't see anything to delete, but I tried to re-install
#857 [14:47] <Rexor> first of all, I don't see anything minecraft on my computer
#858 [14:47] <Rexor> i bought the game Friday and downloaded it but I don't see a file
#859 [14:47] <Thrae> Rexor: Hit Windows Key + R, enter in "%APPDATA%\.minecraft"
#860 [14:48] <Thrae> Rexor: Tell me if a folder pops up (should be .minecraft folder).
#861 [14:48] <Rexor> ok
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#863 [14:48] <Thrae> guyguitarist: Any problem getting the batch file from that link?
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#866 [14:50] <guyguitarist> Thrae: It seemed to go through ok, and after it finished downloading, the Minecraft.net page came up but I still get the "login failed" message when I try my username and password; then when I click play offline, I get the black screen this time for more than 30 seconds before I get the error message. Already put it on pastebin.com. http://pastebin.com/8cs4Vcwx
#867 [14:52] <Thrae> guyguitarist: I believe you need to login for it to update. When's the last time you've done that?
#868 [14:52] <Rexor> Thrae: no, system doesn't recognize it
#869 [14:52] <Thrae> Rexor: OK, same Windows Key + R, but this time "%APPDATA%" -- is there a .minecraft folder in there?
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#871 [14:54] <Rexor> Thrae: yes
#872 [14:54] <guyguitarist> I haven't logged in to Minecraft.net since the first time we downloaded the game for my son...back in January?
#873 [14:54] <Ryladine> guyguitarist, Are you logging in with your mojang email?
#874 [14:55] * Rmarmorstein [Rmarmorstein@notlogged] has quit. (Excess Flood)
#875 [14:55] <guyguitarist> When I signed up for an account, using my email, they sent me an email with username and password in it, I think...that's what I'm using to try to log in to Minecraft.exe.
#876 [14:56] <Ryladine> guyguitarist, Login with your mojang email as the username
#877 [14:56] * Rmarmorstein [Rmarmorstein@notlogged] has joined #minecrafthelp
#878 [14:56] <Rexor> Thrae: I found the folder
#879 [14:57] <guyguitarist> Ok. Will try it. Give me a few seconds though; need to dig that up....
#880 [14:57] <Thrae> Rexor: OK, delete everything in there - let's start fresh. Note if you had any mods installed or made any worlds, those will be gone too.
#881 [14:57] <Rexor> oohhh ok
#882 [14:57] <Thrae> Rexor: You can back those up if needed.
#883 [14:57] <Rexor> how
#884 [14:58] <Rexor> how can I back them?
#885 [14:58] <Rexor> Thrae: how cann I back them?
#886 [14:58] <Thrae> Rexor: Well if you made any worlds, you can copy the "saves" folder to someplace else, like your desktop. And mods can be all over the place, but I'd just start over from scratch with mods if you're having trouble.
#887 [14:58] <Rexor> ok
#888 [14:59] <Thrae> Rexor: If you want to back up everything, you can just copy the entire .minecraft folder to a place like your desktop.
#889 [14:59] <Rexor> Thrae: ok
#890 [14:59] <guyguitarist> Ryladine: Still says "login failed" when I try my mojang account
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#894 [15:01] <Thrae> guyguitarist: Try logging in with your Mojang registered email (your username) & password at https://account.mojang.com/ , see if that works. If not, you'll have to follow the lost password procedure.
#895 [15:03] <guyguitarist> That worked. It says "import your existing profile" into this account
#896 [15:03] <Rexor> Thrae: ok folder empty
#897 [15:04] <Thrae> guyguitarist: OK, so sounds like you haven't imported your Minecraft account over to Mojang. Can you login to https://www.minecraft.net with your Minecraft username and password too?
#898 [15:04] <Thrae> Rexor: OK, delete the Minecraft.exe you have too and download a fresh copy from https://minecraft.net/download
#899 [15:04] <guyguitarist> yes.
#900 [15:04] <Thrae> guyguitarist: But the same username & password doesn't work with Minecraft.exe downloaded from https://minecraft.net/download ?
#901 [15:05] <guyguitarist> Nope.
#902 [15:05] <Rexor> Thrae: where is the Minecraft.exe?
#903 [15:05] <Thrae> Rexor: https://s3.amazonaws.com/MinecraftDownload/launcher/Minecraft.exe
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#905 [15:05] <Thrae> guyguitarist: Hmm, what's your Anti-Virus installed? And are you using any "Security Suites"?
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#908 [15:07] <guyguitarist> I have McAfee installed but haven't updated it in a while; since we had issues with it a few years ago. I've been using Microsoft Security for 2 years, since having the issue with McAfee. But none of that changed recently...
#909 [15:07] <Rexor> Thrae: LoadLibrary failed with error126: The specified module could not be found
#910 [15:07] <guyguitarist> Not using "Security Suites"
#911 [15:08] <Thrae> guyguitarist: I'd try uninstalling McAfee, as it could still be resident and interfering with Java.
#912 [15:08] <Rexor> Thrae: the game re-installed and it gives me the same error when I try to run it
#913 [15:08] <Thrae> Rexor: OK, same question to you then -- have any security suites, like Norton or McAfee?
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#915 [15:10] <Rexor> Thrae: I have Total Defense, not Norton or McAfee
#916 [15:10] <Wolfy> i need help
#917 [15:10] <Wolfy> :(
#918 [15:10] <Thrae> Rexor: Try disabling "Total Defense".
#919 [15:11] <Wolfy> ?
#920 [15:11] <Thrae> Wolfy: If you have an error, pastebin the entire error and give us the link (http://pastebin.com). Otherwise, what's up?
#921 [15:11] <Wolfy> ?
#922 [15:11] <guyguitarist> Ok, McAfee uninstalled. But still not able to log on
#923 [15:11] <Wolfy> ohh you want me to copy the url when it says error?
#924 [15:12] <Thrae> Wolfy: If you are getting an error, we'd like a copy of the entire error. But rather than pasting it into this chat, we want it in http://pastebin.com, to prevent spam.
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#928 [15:13] <Thrae> guyguitarist: OK let's really eliminate as much as possible, using Diagnostic Startup -- http://www.ghacks.net/2011/05/04/the-benefits-of-windows-diagnostic-startup-mode/
#929 [15:14] <Wolfy> oh you want me to copy what it says or the url of the webpage where i cant do the redeem
#930 [15:14] <Wolfy> ?
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#932 [15:14] <Thrae> Wolfy: OK, so not a Minecraft program error then. What's going on? You can't redeem a prepaid? See the topic...
#933 [15:14] <Thrae> Wolfy: /topic
#934 [15:15] <Thrae> Wolfy: http://is.gd/mc_prepaid_down , for your convenience.
#935 [15:15] <Wolfy> let me try it out
#936 [15:16] <Wolfy> ohh! so its notmy code? its the server?
#937 [15:16] <Thrae> Yeah. Sorry =/
#938 [15:17] <Rexor> Thrae: I can't figure out how to disable my Total Defense
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#941 [15:17] <Thrae> Rexor: OK, well you can also use Diagnostic Startup to be *really* thorough, disabling most everything that could be interfering in the background -- http://www.ghacks.net/2011/05/04/the-benefits-of-windows-diagnostic-startup-mode/
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#945 [15:21] <Wolfy> hellow?
#946 [15:21] <Wolfy> ?
#947 [15:21] <Wolfy> ?
#948 [15:21] <Wolfy> ?
#949 [15:21] * bullerman1 [bullerman1@notlogged] has joined #minecrafthelp
#950 [15:22] <FLHerne> Wolfy: Hi
#951 [15:22] <bullerman1> i bought minecraft and then my account got migrated and now it says i have to pay again what should i do
#952 [15:22] <bullerman1> hi
#953 [15:22] <FLHerne> Wolfy: Everyone seems to be asleep :P
#954 [15:22] <Wolfy> i need help
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#956 [15:23] <bullerman1> me 2
#957 [15:23] <FLHerne> Wolfy: What's the problem?
#958 [15:23] <LuanVandal2302> can someone help me? I try to start minecraft, but an error message appears: ERROR: Could not create Java Virtual Machine
#959 [15:23] <guyguitarist> Ok, I am rebooting with Diagnostic now.
#960 [15:23] <Wolfy> oh yeah kinda notice, lol, well i just cant redeem my prepaid code
#961 [15:23] <bullerman1> luan update ur JAVA
#962 [15:23] <LuanVandal2302> i already did thatt
#963 [15:23] * guyguitarist [guyguitarist@notlogged] has quit. (Quit: Web client closed)
#964 [15:23] <bullerman1> what bit r u on?
#965 [15:24] <LuanVandal2302> 32
#966 [15:24] * MomoNasty [MomoNasty@notlogged] has joined #minecrafthelp
#967 [15:24] <FLHerne> ??>LuanVandal2302 win/dxdiag
#968 [15:24] <bullerman1> try going to the 60 one
#969 [15:24] <FLHerne> Mmm, doesn't work. Did someone change the bot again? :-(
#970 [15:25] <bullerman1> maybe
#971 [15:25] <bullerman1> can someone help me
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#974 [15:27] <Thrae> Wolfy: We're just volunteers here -- we have no more power over Mojang's servers, nor influence with Mojang period, than you.
#975 [15:28] * Rmarmorstein [Rmarmorstein@notlogged] has quit. (Ping timeout: 202 seconds)
#976 [15:28] <Wolfy> oh i see, thanks anyway
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#978 [15:28] <needhelp> can anyone help
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#980 [15:29] <needhelp> anyone
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#983 [15:29] <Thrae> needhelp: What seems to be the problem?
#984 [15:29] <needhelp> can u hep me to set up my own server
#985 [15:29] <needhelp> via teamviewer
#986 [15:29] <DopeGhoti> ??> needhelp smp/serversetup
#987 [15:29] <VoxelHead> needhelp: (smp/serversetup) Lots of information here:
#988 [15:30] <VoxelHead> needhelp: (smp/serversetup) http://www.minecraftwiki.net/wiki/Tutorials/Setting_up_a_server
#989 [15:30] <needhelp> voxe head i used that but it is so confusing i dont get
#990 [15:30] <needhelp> any one help me
#991 [15:30] <needhelp> via teamviewer
#992 [15:30] <DopeGhoti> needhelp: if that document is confusing, you may not be up to the task of administering a server.
#993 [15:30] * oblMraptor [oblMraptor@notlogged] has quit. ()
#994 [15:30] <needhelp> but i wanno plzz
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#996 [15:31] <DopeGhoti> If you wish to please, the first thing you should do is get some technical ability.
#997 [15:31] <needhelp> it gives detail how to do it on windows 7 xp and vista and i got 8
#998 [15:31] <needhelp> so bit difference and difficulty
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#1000 [15:31] <DopeGhoti> it's exactly the same on 8
#1001 [15:31] <needhelp> abit different
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#1005 [15:32] <guyguitarist> Thrae, Ryladine...are you still there?
#1006 [15:32] <needhelp> anyone
#1007 [15:33] <Rexor> Thrae: I switched to the different boot and I re-installed the game. Gives me same darn error
#1008 [15:33] <DopeGhoti> needhelp: stomping your feet and wringing your hands will not endear you to anyone. If you want to run a server, learn what the things on that page that you don't understand mean.
#1009 [15:33] <Rexor> Thrae: oh, and I restarted too, to make sure
#1010 [15:34] <guyguitarist> Thrae: I started in diagnostic mode. Don't see anything different, really...
#1011 [15:34] <guyguitarist> The task bar looks different
#1012 [15:35] <guyguitarist> And now I'm not getting any signal for internet in this diagnostic mode.
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#1014 [15:35] <Rexor> I don't see any difference either
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#1016 [15:36] <Rexor> I changed diagnostic mode, cleaned up the game and re-installed and I get the same error
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#1018 [15:36] <Thrae> Rexor: Got the same error while trying to start Minecraft in diagnostic mode?
#1019 [15:36] <Thrae> guyguitarist: Darn it -- did you say this was a desktop? Is it using wireless?
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#1021 [15:37] <Rexor> Thrae: yes
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#1023 [15:37] <Thrae> needhelp: FYI, http://www.classicshell.net/ helps Windows 8 look a good bit more like Windows 7, while not removing the Windows 8 UI.
#1024 [15:37] * needhelp [needhelp@notlogged] has quit. (Ping timeout: 192 seconds)
#1025 [15:37] <guyguitarist> No. desktop is wired to an AT&T modem. The laptop I'm now on is wireless. In diag mode, can't access internet from desktop for some reason
#1026 [15:37] <Rexor> bought this game for my son's birthday and he cried with happiness and now is the third time he wants to play and he cries because he's sad :(
#1027 [15:38] <guyguitarist> @ Rexor...same here, buddy
#1028 [15:38] <Rexor> ohhh we really need help
#1029 [15:38] <Rexor> breaks my heart to see him cry
#1030 [15:39] <guyguitarist> Game worked fine for a while but suddenly stopped working. Can't figure out why
#1031 [15:39] <Rexor> same here
#1032 [15:39] <guyguitarist> bought back in January.
#1033 [15:39] <Rexor> seems a file is missing or something
#1034 [15:39] <Rexor> bought it last week
#1035 [15:39] <Thrae> Rexor: Sorry for the trouble you're having =/ Well OK, maybe it's Java screwing up. Uninstall all versions of Java from Programs & Features in the control panel, download Java 6 from http://www.oracle.com/technetwork/java/javasebusiness/downloads/java-archive-downloads-javase6-419409.html#jre-6u43-oth-JPR for Windows i586
#1036 [15:39] <Thrae> Rexor: And install that version.
#1037 [15:40] <Rexor> Thrae: thanks, I will try
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#1040 [15:41] <guyguitarist> Thrae: Should I try that as well? Diagnostic mode the game won't work at all. should I reboot in safe mode?
#1041 [15:41] <Thrae> guyguitarist: For your problems with your AT&T modem, just go ahead and reboot back in Normal Startup using MSCONFIG, and try the Java reinstall I mentioned above.
#1042 [15:41] <guyguitarist> ok
#1043 [15:41] <Thrae> guyguitarist: Unfortunately, Diagnostic Mode loads the same drivers as Safe Mode =/
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#1045 [15:43] <guyguitarist> ? So then my internet should theoretically work in Diag or Safe mode? wonder whats up with that?
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#1053 [15:48] <shanester511> hello
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#1055 [15:50] * Moose\Away is now known as Moose
#1056 [15:50] <Lutzee> hello shanester511
#1057 [15:50] <shanester511> i need help with something
#1058 [15:51] <Lutzee> ?? ask
#1059 [15:51] <VoxelHead> ask: Don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1060 [15:51] <VoxelHead> ask: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1061 [15:52] <shanester511> my precard is not going through and im wondering if you guys can try to add it to my account from over there?
#1062 [15:52] <Thrae> guyguitarist: Probably there's some sort of software that's required either by your NIC or your ISP. It happens, and it's stupid.
#1063 [15:52] * tobitobito [tobitobito@notlogged] has joined #minecrafthelp
#1064 [15:52] <Thrae> shanester511: See the topic. Unfortunately we are just volunteers here and no more say with Mojang than you do.
#1065 [15:53] <tobitobito> oi
#1066 [15:53] <shanester511> ya i wated all noght then tried again and nothing happend
#1067 [15:53] <shanester511> *waited
#1068 [15:53] <DopeGhoti> shanester511: that's because the problem has not yet been fixed.
#1069 [15:53] <tobitobito> eu quero jogar esse jogo
#1070 [15:53] <DopeGhoti> tobitobito: yo no speako spanisho
#1071 [15:53] <Thrae> shanester511: Yeah sorry, they haven't updated the KB entry, so most likely it hasn't been fixed.
#1072 [15:53] <shanester511> thank you you know how long it might take
#1073 [15:53] * kyle_ [kyle_@notlogged] has joined #minecrafthelp
#1074 [15:53] <DopeGhoti> shanester511: could be minutes, could be another day or two
#1075 [15:54] <tobitobito> eu sou do brasil
#1076 [15:54] <shanester511> thank you.
#1077 [15:54] <shanester511> bye
#1078 [15:54] <DopeGhoti> tobitobito: yo no speako also portugeso
#1079 [15:54] * Rmar|AFK [Rmar|AFK@notlogged] has quit. (Ping timeout: 202 seconds)
#1080 [15:54] <Thrae> tobitobito: Englais
#1081 [15:54] <kyle_> having frustrating time with trying to get going. we purchased, logged in, password. where do we go from there?
#1082 [15:54] * shanester511 [shanester511@notlogged] has quit. (Quit: Web client closed)
#1083 [15:54] <DopeGhoti> ??> kyle_ win/client
#1084 [15:54] <VoxelHead> kyle_: (win/client) https://s3.amazonaws.com/MinecraftDownload/launcher/Minecraft.exe
#1085 [15:55] <kyle_> yes. so we will click on this link and get to the game, but next time we log in how do we do it without asking for help
#1086 [15:56] <DopeGhoti> kyle_: when you fire up the game, it will ask you to log in; use the email address you used when registering the account and the password you selected.
#1087 [15:56] <guyguitarist> Am I downloading the Runtime Environment for Java 6u43, or the Development Kit 6u43?
#1088 [15:56] <kyle_> yes we enter the email address aand password. after that what should we be looking for'
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#1090 [15:57] <DopeGhoti> kyle_: after that, it will download some updates, and you'll be at the main menu for the game
#1091 [15:57] <kyle_> there is no main menu shown up ever.
#1092 [15:57] <kyle_> just sits there
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#1094 [15:58] <kyle_> let me try it again and write down exactly what is on the screen
#1095 [15:59] <guyguitarist> Thrae: When I try to download Java 6, it says I need a username and password for Oracle to download it. It says only "authorized" users can download older versions of Java.
#1096 [15:59] * Rmar|AFK [Rmar|AFK@notlogged] has joined #minecrafthelp
#1097 [15:59] <DopeGhoti> ??> guyguitarist java/1.6
#1098 [15:59] <VoxelHead> guyguitarist: (java/1.6) To get the current version of Java 1.6 for nearly any platform, go here: http://java.com/en/download/manual_v6.jsp
#1099 [15:59] <DopeGhoti> guyguitarist: try that link
#1100 [16:00] * Rexor [Rexor@notlogged] has joined #minecrafthelp
#1101 [16:00] <Rexor> I want to thank you all for your help
#1102 [16:00] <DopeGhoti> Rexor: that's why we're here (:
#1103 [16:00] <Rexor> The issue I had was connected to the new Java
#1104 [16:00] <Rexor> :)
#1105 [16:00] * kyle_ [kyle_@notlogged] has joined #minecrafthelp
#1106 [16:01] <Rexor> so Java for 64 bit didn't work with my Minecraft
#1107 [16:01] <Thrae> Ah, Java 8? Yeah that's pretty not compatible with Minecraft, AFAIK
#1108 [16:01] <Rexor> I uninstalled it, installed Java for Windows i586 and now my son can play again
#1109 [16:02] <Thrae> Rexor: If you want the 64-bit version of Java 6, DopeGhoti reminded me this is a better link -- https://www.java.com/en/download/manual_v6.jsp
#1110 [16:02] <Thrae> Either way, glad it's working for you :)
#1111 [16:03] <Rexor> I have one more question though, because you were all so nice and patient with me: is it possible to play Minecraft offline?
#1112 [16:03] <kyle_> we have purchased minecraft. we enter our email adres and password. we come to a screen that says minecraft home game community store profile help.. to the right of that it says logged in as 9kyle9. there is an ornage square saying download now. or play in your broswer... how to me get to the game to play?? what do we press
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#1114 [16:03] <DopeGhoti> Rexor: once you have connected online once, you can play offline as long as you save your login credentials.
#1115 [16:04] <Rexor> thank you again guys, you saved me from a frustrated child :) lova ya all and have a great night!
#1116 [16:04] <DopeGhoti> Happy crafting!
#1117 [16:04] * kid-that-needs-help [kid-that-needs-help@notlogged] has joined #minecrafthelp
#1118 [16:04] <Thrae> kyle_: Once you download now (you can do so from https://minecraft.net/download if you haven't already), run the launcher you just downloaded to install & play Minecraft. It will require the same login & password.
#1119 [16:04] <kyle_> kyle needs help, please see above
#1120 [16:05] <kid-that-needs-help> what if the login to minecraft says login fail
#1121 [16:05] <Rexor> Thrae: how do I upload the backed worlds?
#1122 [16:05] <kyle_> what you says i do not understand. so i press download now??
#1123 [16:05] <Thrae> kid-that-needs-help: To the website or the launcher?
#1124 [16:05] <Thrae> kyle_: Yes. Then run the program it downloaded.
#1125 [16:06] <kid-that-needs-help> launcher
#1126 [16:06] <Thrae> Rexor: Just place 'em back in the saves folder, same location.,
#1127 [16:06] <kyle_> waht does that mean run the run program. how do i get to it
#1128 [16:06] <Thrae> kid-that-needs-help: OK, are you using an email address to login, or a Minecraft.net username?
#1129 [16:06] <kyle_> sorry. what does run the program mean
#1130 [16:06] <Rexor> Thrae: thanks :)
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#1132 [16:07] <kid-that-needs-help> emaill
#1133 [16:07] <Thrae> kyle_: Please be patient -- you don't need to repeat your questions. Have you ever downloaded & installed a program before?
#1134 [16:07] <kyle_> i think so?
#1135 [16:07] <Thrae> kid-that-needs-help: OK, and does this same email & password work at https://account.mojang.com ?
#1136 [16:07] <kid-that-needs-help> yes
#1137 [16:08] <Thrae> kyle_: OK, are you on Windows or a Mac?
#1138 [16:08] <kyle_> oops. no I have never downloaded and run a program before
#1139 [16:08] <guyguitarist> Thrae: I followed the Java uninstall/re-install process, and still get a black screen when I try to open minecraft.exe using the shortcut created. Should I delete the shortcut and go to minecraft.net to try to re-download like Rexor did?
#1140 [16:08] <kyle_> windows should be brand new. got computer yesterday
#1141 [16:08] <Thrae> guyguitarist: Is it still failing the login too?
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#1143 [16:08] <guyguitarist> I also get a "login failed" message when I try to login, yes
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#1145 [16:09] <Thrae> guyguitarist: Yeah you can go ahead and try that, but I think it may have something to do with your computer's services =/ do you have another computer you can try?
#1146 [16:09] <kid-that-needs-help> yes
#1147 [16:09] <guyguitarist> yes, but its an older computer and really slow-moving. Kid won't be too happy with that.
#1148 [16:11] <Calinou> slow moving? since when can computers move by themselves :P
#1149 [16:11] <kid-that-needs-help> i migrated the account to this one and now i can use my email
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#1151 [16:11] <Thrae> guyguitarist: We're just using it for troubleshooting purposes, atm.
#1152 [16:12] <guyguitarist> ah. got it. So I should go to minecraft.net, enter user name and password, re-download minecraft.exe, and try to go from there?
#1153 [16:12] <Thrae> kid-that-needs-help: Are you running any Anti-Virus like AVG, McAfee, Norton, etc.?
#1154 [16:13] <Thrae> guyguitarist: You don't need to login to download Minecraft.exe. Just go to https://minecraft.net/download
#1155 [16:13] <kid-that-needs-help> no but i have to cd for norton
#1156 [16:13] * santoscork [santoscork@notlogged] has quit. (Quit: Auto logout …)
#1157 [16:13] <Thrae> kid-that-needs-help: Are you running NO Anti-Virus then?
#1158 [16:14] <kid-that-needs-help> no
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#1161 [16:14] <Thrae> kid-that-needs-help: So what Anti-Virus are you running?
#1162 [16:15] <kid-that-needs-help> norton well im about to install it
#1163 [16:15] <guyguitarist> Ok, log-in to the startup page with my username and password, then?
#1164 [16:16] <guyguitarist> I mean...the launcher page?
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#1166 [16:17] <kid-that-needs-help> im going to install the norton thing
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#1168 [16:21] <Thrae> kid-that-needs-help: You don't need to install Norton. The reason I asked is because some Anti-Virus programs give *problems* with Minecraft login & download.
#1169 [16:21] <Thrae> guyguitarist: Right
#1170 [16:22] <kid-that-needs-help> i can download minecraft but it doesn't let me log in
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#1174 [16:22] <guyguitarist> On the new computer, still says "Login Failed" and under where it says play offline it says "not installed"
#1175 [16:23] <DopeGhoti> guyguitarist: you could copy the .minecraft directory from the computer that works to the computer that does not.
#1176 [16:23] <DopeGhoti> ??> guyguitarist win/.minecraft
#1177 [16:23] <VoxelHead> guyguitarist: (win/.minecraft) To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type "%AppData%\.minecraft", and click OK.
#1178 [16:23] <guyguitarist> This is a little insane...
#1179 [16:24] <tom_> please help every time i try to run minecraft i get a erorr report that says error could not create the java virtual machine.I have already got the latest version of java and reinstalled it.
#1180 [16:25] <Thrae> kid-that-needs-help: Right. OK, go ahead and try using Diagnostic Startup to disable all background programs -- it'll require a reboot -- http://www.ghacks.net/2011/05/04/the-benefits-of-windows-diagnostic-startup-mode/ -- and then try logging into Minecraft launcher program again. If that doesn't work, use MSCONFIG again to put it back to Normal Startup and reboot again.
#1181 [16:25] <Thrae> guyguitarist: Hmm, so both computers are hooked up to the internet and they both give login failed?
#1182 [16:25] <guyguitarist> @DopeGhoti....that's exactly the problem; it's not working on ANY computer.
#1183 [16:25] <guyguitarist> @Thrae: Yes
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#1185 [16:26] <tom_> please help every time i try to run minecraft i get a erorr report that says error could not create the java virtual machine.I have already got the latest version of java and reinstalled it.
#1186 [16:26] <Thrae> guyguitarist: Just to be sure, try disabling the AV on the 2nd computer. But I still think it may be something weird with that modem you use...
#1187 [16:26] <guyguitarist> And I'm logged into minecraft.net on the second computer with user name and password.
#1188 [16:26] <Thrae> ??> win/dxdiag tom_
#1189 [16:26] <Thrae> ??> tom_ win/dxdiag
#1190 [16:26] <VoxelHead> tom_: (win/dxdiag) Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1191 [16:26] <VoxelHead> tom_: (win/dxdiag) Open the file you just saved, and copy the contents. Paste them on http://pastebin.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1192 [16:26] <guyguitarist> Why would it work fine for the longest time then all of a sudden stop working entirely for [seemingly] no reason
#1193 [16:27] <guyguitarist> ?
#1194 [16:27] <Calinou> oh
#1195 [16:27] <Calinou> try using the .jar launcher
#1196 [16:27] <guyguitarist> .jar?
#1197 [16:27] <Calinou> https://s3.amazonaws.com/MinecraftDownload/launcher/minecraft.jar
#1198 [16:27] <Calinou> download and run with java
#1199 [16:27] <guyguitarist> ok.
#1200 [16:27] <Calinou> this fixed that for me once on win7
#1201 [16:27] <Calinou> (to run with java, right click > open with)
#1202 [16:27] <guyguitarist> I have Win vista
#1203 [16:27] <Calinou> should work too
#1204 [16:28] <Calinou> you could always try :P
#1205 [16:28] <Calinou> if the launcher launches, then try force updating if the game itself doesn't start
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#1208 [16:29] <guyguitarist> I did try the force update thing. didn't work. just did the same thing. Trying that .jar thing now.
#1209 [16:29] * Gilded_Knight [Gilded_Knight@notlogged] has joined #minecrafthelp
#1210 [16:30] <guyguitarist> .jar still says login failed on 1st computer.
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#1212 [16:31] <Calinou> "login failed" is typically incorrect username/password
#1213 [16:31] <Calinou> if you've migrated your account, use your email to log in
#1214 [16:31] <guyguitarist> And play offline does the same dang thing. I feel bad because my kid spent $26 of his own money to buy this game and it worked for 3 months now nothing at all, suddenly. Very frustrating. Wish they had a minecraft game for wii
#1215 [16:31] * RmarmorsL [RmarmorsL@notlogged] has quit. (Ping timeout: 202 seconds)
#1216 [16:32] <tom_> http://pastebin.com/56uHEBiU
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#1218 [16:34] <Calinou> guyguitarist, heh, it wouldn't run at all on a wii anyway, very weak hardware :P and PC gaming is da win
#1219 [16:34] <Thrae> guyguitarist: Well, you can try Safe Mode with Networking, but I'm pretty confused on what could be causing the failure to login on two different computers.
#1220 [16:34] <guyguitarist> Thanks for all of your attempts to help out. I'm done with this game. I'm going to give my kid his $26 back and tell him I wasn't smart enough to fix his 1980's platform game.
#1221 [16:35] * hmmmm [hmmmm@notlogged] has joined #minecrafthelp
#1222 [16:35] <Thrae> It's only coded like it's from the 1980s ;)
#1223 [16:35] <Calinou> Thrae, did you see the error message from a console? if it's about ipv6, it might have to do with flushing DNS cache or whatever
#1224 [16:35] <guyguitarist> I tried the safe mode thing an hour ago with someone else. Didn't work either. I've been troubleshooting for two hours. I need a beer.
#1225 [16:35] <boarfighter> how to fix java run time error. Is it java or minecraft at fault
#1226 [16:35] <Calinou> java didn't exist in the 1980s, Thrae
#1227 [16:35] <kid-that-needs-help> what do i do for website
#1228 [16:35] <tom_> voxelhead_http://pastebin.com/56uHEBiU
#1229 [16:36] <hmmmm> any one who can help me make a multiplayer lan game in minecraft so me and my brother can play to gether
#1230 [16:36] <Thrae> Calinou: Possible, but then why would minecraft.net and account.mojang.com resolve fine?
#1231 [16:36] * guyguitarist [guyguitarist@notlogged] has quit. (Quit: Web client closed)
#1232 [16:37] <Thrae> tom_: Try the DxDiag pastebin again, this time making sure you do CTRL+A or go to Edit->Select All before you do copy.
#1233 [16:37] <Calinou> tom_, way too old
#1234 [16:37] <hmmmm> any one can plz help me???
#1235 [16:37] <boarfighter> how to fix java run time error. Is it java or minecraft at fault
#1236 [16:37] <tom_> ok
#1237 [16:38] <kid-that-needs-help> <Thrae> what do i put for websit
#1238 [16:38] <Thrae> kid-that-needs-help: Follow the instructions on the website to boot into Diagnostic Startup mode -- it gives you pictures and stuff.
#1239 [16:38] <Thrae> boarfighter: Could be either one, or could be a fault of your computer. Windows or Mac?
#1240 [16:39] <hmmmm> HELLO ANY ONE HELP ME ?????
#1241 [16:39] <kid-that-needs-help> but it says website what do i put i followed all the instructions but i have to fill something out
#1242 [16:39] <boarfighter> its been working and then just stopped
#1243 [16:39] <kid-that-needs-help> do i put mincraft.net or mojang.com
#1244 [16:40] <Thrae> kid-that-needs-help: No, you do not have to fill anything out.
#1245 [16:40] <Thrae> kid-that-needs-help: The website I gave you was http://www.ghacks.net/2011/05/04/the-benefits-of-windows-diagnostic-startup-mode/
#1246 [16:41] <Thrae> boarfighter: And what do you think has changed since it last worked?
#1247 [16:41] * Rmar|AFK [Rmar|AFK@notlogged] has joined #minecrafthelp
#1248 [16:41] <boarfighter> nothing
#1249 [16:41] <tom_> http://pastebin.com/HGMAtTq2
#1250 [16:41] <hmmmm> anyone can help me
#1251 [16:41] <boarfighter> this is being reported all over the net
#1252 [16:41] <Thrae> hmmmm: You can try using services like Tunngle or Hamachi, but we don't supposrt those here. Otherwise you'll have to do port forwarding, running a Minecraft server.
#1253 [16:42] <Thrae> boarfighter: Yeah, partly because people are doing stuff like installing Java 8. Are you using Windows?
#1254 [16:43] <kid-that-needs-help> it is windows 7 but i have windows 8
#1255 [16:43] <boarfighter> windows 7 pro, java 7.21
#1256 [16:43] <Extreme> kid-that-needs-help, did you recieve a reply from mojang?
#1257 [16:43] <Thrae> kid-that-needs-help: Use Windows Key + R to bring up the Run dialog box, then follow the same instructions.
#1258 [16:44] <Thrae> ??> boarfighter win/dxdiag
#1259 [16:44] <VoxelHead> boarfighter: (win/dxdiag) Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1260 [16:44] <VoxelHead> boarfighter: (win/dxdiag) Open the file you just saved, and copy the contents. Paste them on http://pastebin.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1261 [16:44] <Extreme> kid-that-needs-help, before you do that; answer my question
#1262 [16:44] <kid-that-needs-help> yes i did i reset the password thank you but im still having problems
#1263 [16:44] <Extreme> kid-that-needs-help, did you recieve a reply from mojang?
#1264 [16:45] <Thrae> tom_: Your dxdiag is still missing a bunch of information. Try going through the Dxdiag process again, making sure you do Edit->Select All before you do Edit->Copy.
#1265 [16:45] <Extreme> ??> tom_ win/dxdiag/bat
#1266 [16:45] <VoxelHead> tom_: (win/dxdiag/bat) Please download this file. Save it anywhere and run it. After a while it will show you a textfile. Paste the contents of that file on www.pastebin.com copy the link you are sent to, and paste it to us.
#1267 [16:45] <VoxelHead> tom_: (win/dxdiag/bat) Windows DxDiag Collector: http://mcfaq.hfbgaming.com/tools/CreateDxdiag.bat
#1268 [16:46] <Thrae> Oh there's a batch file now? Neato.
#1269 [16:46] <kid-that-needs-help> yes i did.
#1270 [16:46] <Extreme> kid-that-needs-help, what did they say?
#1271 [16:46] <kid-that-needs-help> what key Thrae
#1272 [16:47] <Thrae> Extreme: From what I understand of kid-that-needs-help 's problem, he can login through https://account.mojang.com , but not through the Minecraft launcher.
#1273 [16:47] <Extreme> yesterday he could not login at all
#1274 [16:47] <kid-that-needs-help> that is correct
#1275 [16:48] <Thrae> kid-that-needs-help: Just to be sure, when you login to https://account.mojang.com and go to "My Games", is Minecraft listed in there?
#1276 [16:48] <kid-that-needs-help> they said that i can make a new password and i did
#1277 [16:48] * ofna01 [ofna01@notlogged] has quit. (Quit: ofna01)
#1278 [16:48] <kid-that-needs-help> let me check
#1279 [16:49] <kid-that-needs-help> yes with three other games
#1280 [16:50] <kid-that-needs-help> to shore the games in the top righ corner
#1281 [16:50] <tom_> this is every thing i got http://pastebin.com/FjSAAd4S
#1282 [16:50] <boarfighter> no problems found
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#1284 [16:51] <Extreme> kid-that-needs-help, no press "Games"
#1285 [16:52] <kid-that-needs-help> or the area that exactly says my games
#1286 [16:52] <Extreme> kid-that-needs-help,don't scroll over it
#1287 [16:53] <Thrae> tom_: Your graphics driver is almost as ancient as your video card. Nvidia is pretty good about their old video cards. Go ahead and download and install http://www.geforce.com/drivers/results/57493
#1288 [16:53] <kid-that-needs-help> it says minecraft colbalt and scrolls
#1289 [16:53] <Extreme> kid-that-needs-help, no I wan't you to press "Games"
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#1291 [16:54] <kid-that-needs-help> i did now what
#1292 [16:55] <Thrae> ??> boarfighter win/dxdiag/bat
#1293 [16:55] <VoxelHead> boarfighter: (win/dxdiag/bat) Please download this file. Save it anywhere and run it. After a while it will show you a textfile. Paste the contents of that file on www.pastebin.com copy the link you are sent to, and paste it to us.
#1294 [16:55] <VoxelHead> boarfighter: (win/dxdiag/bat) Windows DxDiag Collector: http://mcfaq.hfbgaming.com/tools/CreateDxdiag.bat
#1295 [16:55] <boarfighter> http://pastebin.com/X4MaS3HH
#1296 [16:56] <kid-that-needs-help> do i click mincraft
#1297 [16:57] <Thrae> boarfighter: OK -- nothing jumps out at me, so go ahead and go to Control Panel -> Programs and Features and uninstall all versions of Oracle and Sun Java you find there. Then download and install Windows Offline 32-bit from https://www.java.com/en/download/manual_v6.jsp
#1298 [17:01] <boarfighter> will do and will have to come back as this will shut down my firefox. Be back
#1299 [17:01] <Extreme> ??< prepaid/down
#1300 [17:01] <tom_> thrae i have downloaded it now what
#1301 [17:01] <Extreme> er, prepaids are still dead
#1302 [17:04] * Rmar|AFK [Rmar|AFK@notlogged] has quit. (Quit: Rmar)
#1303 [17:05] <kid-that-needs-help> <Extreme>
#1304 [17:05] <Extreme> yes?
#1305 [17:05] <Extreme> tom_, install the drivers
#1306 [17:05] <Thrae> tom_: Install, reboot.
#1307 [17:06] <kid-that-needs-help> what do i do when i get to game
#1308 [17:06] * Kjt3436 [Kjt3436@notlogged] has joined #minecrafthelp
#1309 [17:07] <Kjt3436> How do I download a world.... Specifically, battle of Britain?
#1310 [17:11] * Selbram is now known as Selbram|away
#1311 [17:12] <Calinou> by downloading it.
#1312 [17:12] <Calinou> and putting it in your .minecraft
#1313 [17:12] <Calinou> windows: %appdata%/.minecraft/saves
#1314 [17:12] <Calinou> linux: ~/.minecraft/saves
#1315 [17:12] <Calinou> OS X: ~/Library/Application Support/minecraft/saves
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#1322 [17:31] <boarfighter> It fixed the problem. Thank you very much.
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#1335 [18:07] <Kjt3436> Do you know how to download a world? Specifically battle of Britain.
#1336 [18:07] * mystic_ [mystic_@notlogged] has joined #minecrafthelp
#1337 [18:08] <kay> after logging in and then picking play with browser - get a large white box where game should be
#1338 [18:08] * werewolf123119 [werewolf123119@notlogged] has joined #minecrafthelp
#1339 [18:09] <kay> is there a lockout on the log in?
#1340 [18:10] <werewolf123119> hey when i run my mincraft it opens i log in and then it stops running and then looses connection and i have to force close it....can you guys try to help me?
#1341 [18:11] * kid-that-needs-help [kid-that-needs-help@notlogged] has quit. (Ping timeout: 192 seconds)
#1342 [18:12] <werewolf123119> i found out why it does that for some reason my .minecraft folder was deleted how do i get a new one?
#1343 [18:12] <mystic_> Download it at minecraft.net
#1344 [18:12] <werewolf123119> thanks
#1345 [18:12] <mystic_> np
#1346 [18:13] <Kjt3436> Kay - back to downloading a world. Do I login to single or multi player?
#1347 [18:13] <kay> can someone help me with getting into the game? After logging in and then picking play in browser, get next screen - says minecraft at top but then a large white box where game should be
#1348 [18:13] <werewolf123119> yeah that is happening to me to and when i do the downloaded version it stops responding :/
#1349 [18:13] <mystic_> I do not recieve the e-mail for password reset? It's not in my junk, not in my banlist or anything you point too at the article for this problem =/
#1350 [18:13] <kay> Kjt3436 - sorry I am also looking for help
#1351 [18:14] <werewolf123119> mystic when i try to run that new minecraft it ends up not respnding and i ahev to force quite agian =/
#1352 [18:15] <werewolf123119> *have
#1353 [18:16] <mystic_> Sounds wierd.. Im sorry I don't know :/
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#1356 [18:16] <werewolf123119> aww man i was hoping one of you guys could help me my dad tried to and i think where going to have to take it to a pro.
#1357 [18:17] <mystic_> its always some minor adjustment that makes the game crash
#1358 [18:17] <mystic_> I know that you need java for minecraft
#1359 [18:18] * Kjt3436 [Kjt3436@notlogged] has quit. (Quit: Web client closed)
#1360 [18:18] <kay> have been playing fine since getting - tried logging in and playing in browser and get the white box
#1361 [18:19] <werewolf123119> yeah i just reinstalled java and updated it....none the less my minecraft is still jacked up....it all started happening right after i tried to make a server
#1362 [18:19] <werewolf123119> and no i hav'nt been able to get past the mojang loading page for about a week
#1363 [18:20] <kay> didn't even do that....son played yesterday, did work on pc - not making any changes to anything. He then tries logging in now and nothing.
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#1365 [18:21] <werewolf123119> that sucks...unfortenettly im not that great with computers and came here trying to get help but i'll try to help if i can...my .minecraft was deleted but i saved all my saved worlds on a flash drive
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#1368 [18:24] <fluffyhd> dose anyone know why the redeem code dosen't work i wanna play with my friends
#1369 [18:24] <fluffyhd> i just bought it yester
#1370 [18:24] <GreyVulpine> ??> fluffyhd http://help.mojang.com/customer/portal/articles/1120108-unable-to-redeem-prepaid-cards
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#1372 [18:24] <fluffyhd> yesterday
#1373 [18:25] <fluffyhd> so i cant redeem it until its fixed?
#1374 [18:25] * RiffedOff [RiffedOff@notlogged] has joined #minecrafthelp
#1375 [18:25] <GreyVulpine> Right
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#1377 [18:26] <fluffyhd> so nothing i can do about it just wait?
#1378 [18:26] <RiffedOff> Why is Mojang treating paing customers like this? I buy i game i cant even DL. Just give them personal infromation and my cash and get nothing in return.
#1379 [18:26] <GreyVulpine> That's correct.
#1380 [18:26] * kookabura [kookabura@notlogged] has joined #minecrafthelp
#1381 [18:26] <GreyVulpine> RiffedOff - I'm sorry?
#1382 [18:27] <kookabura> minecraft keeps crashing and giving me crash reports
#1383 [18:27] <RiffedOff> I wish i could get a refnd. This is crap.
#1384 [18:27] <RiffedOff> refund*
#1385 [18:27] <GreyVulpine> ??> RiffedOff refund
#1386 [18:27] <VoxelHead> RiffedOff: (refund) This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1387 [18:27] <GreyVulpine> See above ^
#1388 [18:27] <RiffedOff> Oh nice!
#1389 [18:27] <GreyVulpine> kookabura - Please copy the crash report to www.pastebin.com and give us the URL once you submit it so that we can read it
#1390 [18:27] <kookabura> awesome, thanks!
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#1392 [18:28] <kookabura> http://pastebin.com/49u3JNwk
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#1394 [18:28] <mystic_> I do not recieve the e-mail for password reset? It's not in my junk, not in my banlist or anything you point too at the article for this problem =/
#1395 [18:29] <GreyVulpine> kookabura - Have you tried a force update?
#1396 [18:29] <GreyVulpine> ??> kookabura forceupdate
#1397 [18:29] <VoxelHead> kookabura: (forceupdate) You may need to reinstall the locally installed files that Minecraft puts into place.
#1398 [18:29] <VoxelHead> kookabura: (forceupdate) To do so, start Minecraft, press 'Options' (above the 'Login' button), Press 'Force update!', then press 'Done', and login to Minecraft. See http://i.imgur.com/5b09B.png for visual instructions.
#1399 [18:29] <RiffedOff> Nice terms and conditions, Prepaid cards are none refundable. (Take the money and run)
#1400 [18:30] <GreyVulpine> RiffedOff - If you send in the code to the card to Mojang's support ticket form, they can help you further.
#1401 [18:30] <GreyVulpine> ??> RiffedOff mojang/email
#1402 [18:30] <VoxelHead> RiffedOff: (mojang/email) You can email Mojang by going here: http://help.mojang.com/customer/portal/emails/new
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#1404 [18:30] <kookabura> thanks for the help! i'm trying it now
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#1406 [18:32] <GreyVulpine> mystic_ - Are you sure you're checking the correct email? If you go to http://minecraft.net/retrievename and put in your email address, do you get an email back with the username marked as premium?
#1407 [18:33] <mystic_> I do
#1408 [18:33] <mystic_> Instant recieving e-mail
#1409 [18:33] <mystic_> But I also forgot my username, so maybe retrieving with username might help?
#1410 [18:34] <GreyVulpine> You username would be your email address.
#1411 [18:34] <GreyVulpine> er, your*
#1412 [18:34] <mystic_> But I do not recieve the password reset e-mail when using the e-mail retrieve formular
#1413 [18:34] * rossdp123 [rossdp123@notlogged] has joined #minecrafthelp
#1414 [18:34] <mystic_> But now I just used the nickname one, and the e-mail arrived instant
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#1417 [18:35] <mystic_> I'm done and rolling, thanks for the help GreyVulpine
#1418 [18:35] <GreyVulpine> er, alright.
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#1420 [18:35] <kookabura> Minecraft crashed again. this is the newest report: http://pastebin.com/hDdiHWzQ
#1421 [18:36] <GreyVulpine> Very strange, are you getting this error upon trying to connect to a server?
#1422 [18:36] <rossdp123> Hi Minecrafters....needing some help. I tried to download a mod, when I try to get back into my game, it won't finish loading and stops. Can I uninstall and reinstall my Minecraft without losing everything?
#1423 [18:36] <RiffedOff> Anywheres to get updates on wtf is going on?
#1424 [18:36] <GreyVulpine> ??> rossdp123 forceupdate
#1425 [18:36] <kookabura> No, I'm just trying to load my own world. It's the only world I have on here too
#1426 [18:36] <VoxelHead> rossdp123: (forceupdate) You may need to reinstall the locally installed files that Minecraft puts into place.
#1427 [18:36] <VoxelHead> rossdp123: (forceupdate) To do so, start Minecraft, press 'Options' (above the 'Login' button), Press 'Force update!', then press 'Done', and login to Minecraft. See http://i.imgur.com/5b09B.png for visual instructions.
#1428 [18:36] <GreyVulpine> rossdp123 - This will remove your mods, but keep your saves
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#1430 [18:36] <GreyVulpine> RiffedOff - No. You'd just have to wait for a response back from mojang
#1431 [18:37] <cestislife> http://help.mojang.com/customer/portal/articles/1120108-unable-to-redeem-prepaid-cards
#1432 [18:37] <rossdp123> Thanks Voxe1Head
#1433 [18:37] <GreyVulpine> kookabura - Try creating a new world, see if this still occurs
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#1437 [18:38] <kookabura> I was able to create a new world.
#1438 [18:38] <RiffedOff> considering that its past workings hours. im assuming that no minecraft today either? 31hrs and counting Amazing.
#1439 [18:39] <kookabura> But really don't want to lose the floor plans I created in my original world.
#1440 [18:39] <kookabura> But really don't want to lose the floor plans I created in my original world.
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#1442 [18:39] <cestislife> RiffedOff: I'm sorry that you cannot be patient enough, but you are not the only one facing the issue. Mojang is aware of it, and is trying to resolve it. ETA on that is unknown.
#1443 [18:40] <GreyVulpine> kookabura - This will help us determine if it's Minecraft that's causing the issue, or something in your world. If the latter, I can suggest a map editor that may be able to help
#1444 [18:40] <kookabura> And it would be helpful for me to know what to do to fix this in case it happens again.
#1445 [18:40] * MeanderingCode [MeanderingCode@notlogged] has joined #minecrafthelp
#1446 [18:40] <kookabura> A map edditor? What is that?
#1447 [18:41] <cestislife> MCEdit in particular.
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#1449 [18:41] <kookabura> I just use Minecraft to create floor plans for different ting and the occasional building stuff with friends on a server.
#1450 [18:41] <kookabura> things*
#1451 [18:41] <RiffedOff> Im a very patient person, just not when it comes to my money. I dont care if it was a 30 dollar game or a 3000 dollar game. Its the principle of the matter i paid for a product and didt recive it. This is not ebay i should not have to wait.
#1452 [18:42] * rossdp123 [rossdp123@notlogged] has joined #minecrafthelp
#1453 [18:42] <GreyVulpine> Haven't done any kickstarter funding then.
#1454 [18:44] <rossdp123> Can't find the Options button to do the force update.
#1455 [18:44] <GreyVulpine> rossdp123 - See the image at the end of Vox's lines
#1456 [18:44] <GreyVulpine> ??> rossdp123 forceupdate
#1457 [18:44] <VoxelHead> rossdp123: (forceupdate) You may need to reinstall the locally installed files that Minecraft puts into place.
#1458 [18:44] <VoxelHead> rossdp123: (forceupdate) To do so, start Minecraft, press 'Options' (above the 'Login' button), Press 'Force update!', then press 'Done', and login to Minecraft. See http://i.imgur.com/5b09B.png for visual instructions.
#1459 [18:44] <rossdp123> Thank you Grey....missed that.
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#1463 [18:49] <StarryEyedWolf> Just purchased minecraft. got the email and it says to create a profile. i click the link and it asks which program to use to open, i chose internet explorer and it said too many failed redemption attempts. this was on the first try! what do i need to do to create a profile so i can play? thanks
#1464 [18:50] <GreyVulpine> StarryEyedWolf - Log into your Mojang.com account, there you should see a green button to create your profile
#1465 [18:50] <StarryEyedWolf> i did that as well and it does the same thing
#1466 [18:50] <GreyVulpine> So does it still look like this when you log in? http://i.imgur.com/orvhqz9.png
#1467 [18:51] * ABCDRitter [ABCDRitter@notlogged] has joined #minecrafthelp
#1468 [18:51] <StarryEyedWolf> no it didnt! i never got that screen
#1469 [18:51] <GreyVulpine> Then when you log into Mojang.com, do you see anything listed below My Games?
#1470 [18:52] <ABCDRitter> i get this mail after minecraft crash! what shoud i do or where shoud i mail it?? ( my english is bad sorry)
#1471 [18:52] <ABCDRitter> ---- Minecraft Crash Report ---- // This doesn't make any sense! Time: 01.05.13 00:26 Description: Failed to start game java.lang.NullPointerException at net.minecraft.client.gui.FontRenderer.getFontTexturePack(FontRenderer.java:1144) at net.minecraft.client.gui.FontRenderer.func_98306_d(FontRenderer.java:222) at net.minecraft.client.gui.FontRenderer.func_98304_a(FontRenderer.java:150) at net.minecraft.client.gui.FontRenderer.
#1472 [18:52] <GreyVulpine> ??> ABCDRitter forceupdate
#1473 [18:52] <VoxelHead> ABCDRitter: (forceupdate) You may need to reinstall the locally installed files that Minecraft puts into place.
#1474 [18:52] <VoxelHead> ABCDRitter: (forceupdate) To do so, start Minecraft, press 'Options' (above the 'Login' button), Press 'Force update!', then press 'Done', and login to Minecraft. See http://i.imgur.com/5b09B.png for visual instructions.
#1475 [18:53] <ABCDRitter> try it!
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#1477 [18:54] <GreyVulpine> ABCDRitter - Go into your .minecraft folder and try removing your texture packs from there
#1478 [18:54] <StarryEyedWolf> trying to create profile name.... for some reason it wont let me type. it is giving me a pointer that either enlarges it or makes it small
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#1481 [18:54] <GreyVulpine> StarryEyedWolf - Perhaps try it with a different browser?
#1482 [18:54] <StarryEyedWolf> ok thanks
#1483 [18:55] <ABCDRitter> work...... thank you, luv ya
#1484 [18:55] <philly> hello. i am trying to login to the minecraft i have saved in my computer and the screen goes black every time and closes. what am i doing wrong?
#1485 [18:55] <GreyVulpine> philly - Has it ever worked before?
#1486 [18:55] <StarryEyedWolf> tried firefox and get the same thing
#1487 [18:55] <philly> it works in another computer i have at home
#1488 [18:56] <GreyVulpine> ??> philly forceupdate
#1489 [18:56] <VoxelHead> philly: (forceupdate) You may need to reinstall the locally installed files that Minecraft puts into place.
#1490 [18:56] <VoxelHead> philly: (forceupdate) To do so, start Minecraft, press 'Options' (above the 'Login' button), Press 'Force update!', then press 'Done', and login to Minecraft. See http://i.imgur.com/5b09B.png for visual instructions.
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#1492 [18:56] <philly> did that already and it didn't work
#1493 [18:57] * Elliott [Elliott@notlogged] has joined #minecrafthelp
#1494 [18:57] <Elliott> Hello
#1495 [18:57] <GreyVulpine> philly - Tried reinstalling java and updating your video drivers?
#1496 [18:57] <Elliott> My Minecraft was recently hacked.
#1497 [18:57] <GreyVulpine> Elliott- http://help.mojang.com/customer/portal/articles/361483-my-account-was-hacked
#1498 [18:58] <GreyVulpine> StarryEyedWolf - Not quite sure where you're at in the profile creation process.
#1499 [18:58] <Elliott> minecraft_ed@hotmail.com was trying to take control of my account. But I was able to get my account with the help of my father.
#1500 [18:59] <StarryEyedWolf> on the link you sent me... it says to choose a new name, however, my pointer is only letting me enlarge or shrink the screen, will not let me type
#1501 [19:00] <Elliott> He hacked my son's gmail account and his minecraft password and secret questions. I (this is the father typing) have his gmail account setup on my phone and was notified someone reset his secret mojang questions.
#1502 [19:00] <GreyVulpine> StarryEyedWolf - Make sure that your ctrl key isn't pressed
#1503 [19:01] <Elliott> So he hacked his GMAIL, Facebook and Minecraft accounts. Wanted to let mojang know that minecraft_ed@hotmail.com might be causing an issue with hacked accounts.
#1504 [19:01] <StarryEyedWolf> it isnt
#1505 [19:01] <GreyVulpine> Elliott - Unfortunately, there's nothing we can do about that. Please make sure you've changed your passwords on your accounts and used hard to guess passwords.
#1506 [19:02] <Elliott> Yes, I reset his mojang password. But wanted to notify someone. He (Elliott) was lucky that I have his accounts setup to notify me of any changes.
#1507 [19:03] <Elliott> Thanks!
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#1512 [19:07] <GreyVulpine> StarryEyedWolf - Do you perhaps have another computer you can try completing your registration on?
#1513 [19:07] <GreyVulpine> I'm really not quite sure why it's doing this.
#1514 [19:08] <StarryEyedWolf> yes i will try thanks
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#1517 [19:10] <Jchang2013> i need help with minecraft
#1518 [19:10] <cestislife> ?? ask
#1519 [19:10] <VoxelHead> ask: Don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1520 [19:10] <VoxelHead> ask: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1521 [19:11] <Jchang2013> when i download the launcher from the minecraft.net site, i open it and it says can't connect to mine craft.net
#1522 [19:12] <Jchang2013> hello?
#1523 [19:12] <Jchang2013> hi
#1524 [19:12] <Jchang2013> anyone
#1525 [19:12] <Jchang2013> help
#1526 [19:12] <Jchang2013> me
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#1529 [19:13] <Jchang2013> ok so when i download the launcher from the miecraft.net site, i open it and it says i cant connect to minecraft.net
#1530 [19:13] <StarryEyedWolf> on another computer...logged in to my account. under my games it says to create minecraft profile. i click it and it wants me to save or open a link. i have done both with same results. it asks what program to use to open file and i chose internet explorer and it says too many failed redemption attempts
#1531 [19:13] <Jchang2013> help me pleas
#1532 [19:13] <Jchang2013> e
#1533 [19:14] <Jchang2013> anyone there
#1534 [19:14] <Jchang2013> no one helps
#1535 [19:14] <Jchang2013> what a help
#1536 [19:14] <cestislife> ?? patience
#1537 [19:14] <VoxelHead> patience: Please be patient when waiting for a response. Many of the helpers here are helping in their free time at school or work, and often get called away.
#1538 [19:14] <VoxelHead> patience: In short, your supplications will be answered, in the order in which they are received.
#1539 [19:15] <cestislife> Jchang2013: What antivirus program are you using.
#1540 [19:15] <Jchang2013> avast free
#1541 [19:15] <cestislife> Try disabling it and see if you can login.
#1542 [19:15] <Jchang2013> ok ill try
#1543 [19:15] <Jchang2013> sorry for hurrying you up
#1544 [19:16] <Jchang2013> OMG THANK YOU SO MUCH CESTISLIFE
#1545 [19:17] <Jchang2013> IT WORKED
#1546 [19:17] <cestislife> We've found the root of the cause, just add Minecraft and Java to its exception list and you can play it with the antivirus active.
#1547 [19:17] <Jchang2013> thanks a lot
#1548 [19:19] * kookabura [kookabura@notlogged] has quit. (Ping timeout: 192 seconds)
#1549 [19:19] <StarryEyedWolf> the file it wants me to download to create a profile isnt even a link...just letters and numbers
#1550 [19:20] <cestislife> ?
#1551 [19:20] <cestislife> I do not recall you have to download anything to create a profile name.
#1552 [19:20] * Grrboy1028 [Grrboy1028@notlogged] has joined #minecrafthelp
#1553 [19:21] * Caroxius [Caroxius@notlogged] has joined #minecrafthelp
#1554 [19:21] <StarryEyedWolf> when i click to create a profile it wants me to save or open a file. it doesnt work so i cannot create a profile. on two different computers same result
#1555 [19:21] <cestislife> That shouldn't happen at all.
#1556 [19:21] <cestislife> What is the name of the file?
#1557 [19:22] * Dylan [Dylan@notlogged] has joined #minecrafthelp
#1558 [19:22] <Caroxius> i just bought minecraft and downloaded it, but when i try to start it, iget an error message from java, i have windows 7 32-bit
#1559 [19:22] * Dylan is now known as Guest82844
#1560 [19:22] <StarryEyedWolf> RDJDMy1YM0Q3LVA5UjQ%253D
#1561 [19:22] <cestislife> Caroxius: What is the error message?
#1562 [19:23] <cestislife> StarryEyedWolf: You should not have to download anything at all.
#1563 [19:23] <StarryEyedWolf> wont let me create profile otherwise...
#1564 [19:23] * Mathyboy1028 [Mathyboy1028@notlogged] has quit. (Ping timeout: 190 seconds)
#1565 [19:24] <Caroxius> its from java virtual machine launcher; could not create java virtual machine; fatal exception
#1566 [19:25] <cestislife> Caroxius: Is that all that it says?
#1567 [19:25] * gustavo [gustavo@notlogged] has joined #minecrafthelp
#1568 [19:25] <Jchang2013> leave
#1569 [19:25] <StarryEyedWolf> have tried on 2 computers with internet explorer and firefox
#1570 [19:25] * luckz [luckz@notlogged] has joined #minecrafthelp
#1571 [19:25] <Caroxius> yes (+ programm will exit)
#1572 [19:25] * gustavo [gustavo@notlogged] has quit. (Client Quit)
#1573 [19:26] <cestislife> Caroxius: That would mean that the current Java installation on your machine is corrupt.
#1574 [19:26] <cestislife> Please uninstall all versions of Java first.
#1575 [19:26] <Caroxius> i reinstalled it a few minutes ago
#1576 [19:26] <Caroxius> same problem
#1577 [19:26] <cestislife> Did you uninstall them first?
#1578 [19:26] <Caroxius> je
#1579 [19:26] <Caroxius> p
#1580 [19:26] <cestislife> And made sure that no files are left behind?
#1581 [19:26] * lightgem12 [lightgem12@notlogged] has joined #minecrafthelp
#1582 [19:26] <Caroxius> yes
#1583 [19:27] <lightgem12> Hi
#1584 [19:27] <lightgem12> i have a netwrork problem
#1585 [19:27] <lightgem12> network*
#1586 [19:27] <cestislife> Caroxius: Please try Java 6 then. http://java.com/en/download/manual_v6.jsp
#1587 [19:28] <Caroxius> if it works, do i have to stay at version 6 forever?^^
#1588 [19:28] <Syfaro> lightgem12: can you be more specific?
#1589 [19:29] <lightgem12> well syfaro I managed to get lan to work yesterday,but I still can join a minecraft server
#1590 [19:29] * kusanagi [kusanagi@notlogged] has quit. (Ping timeout: 194 seconds)
#1591 [19:29] <Syfaro> lightgem12: did you mean that you can't join a Minecraft server?
#1592 [19:30] <lightgem12> yes
#1593 [19:30] <Syfaro> what servers did you try and connect to? they might be down
#1594 [19:31] <lightgem12> a server that my freinds were already on
#1595 [19:31] * Dann03ooo [Dann03ooo@notlogged] has joined #minecrafthelp
#1596 [19:32] <Dann03ooo> Do prepaid cards work yet? This is actually getting kind of annoying
#1597 [19:32] * StarryEyedWolf [StarryEyedWolf@notlogged] has quit. (Quit: Web client closed)
#1598 [19:32] <Syfaro> Dann03ooo: as far as I'm aware, no
#1599 [19:32] <Dann03ooo> UGH
#1600 [19:34] <Caroxius> now it works, thanks^^
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#1603 [19:35] <lightgem12> a server that my freinds were already on
#1604 [19:36] <Syfaro> lightgem12: what error, exactly, do you get when connecting?
#1605 [19:36] <lightgem12> connection timed out
#1606 [19:37] * veronica_ [veronica_@notlogged] has joined #minecrafthelp
#1607 [19:37] * randomkid2786 [randomkid2786@notlogged] has joined #minecrafthelp
#1608 [19:37] <veronica_> hello anyone there
#1609 [19:37] <randomkid2786> hello
#1610 [19:37] <Syfaro> veronica_: yes
#1611 [19:37] <lightgem12> ctcp?
#1612 [19:37] <Syfaro> just seeing what os you were on
#1613 [19:38] <randomkid2786> im having issues trying to buy minecraft -_-
#1614 [19:38] <veronica_> im trying to go onto creative mode on minecraft but its not working what should i do
#1615 [19:38] <lightgem12> reinstall it
#1616 [19:38] <Syfaro> lightgem12: open command prompt (win+r, then type cmd and then ok), type "ping " then the server domain (like some.server.com)
#1617 [19:39] <veronica_> i tried cheats on youtube and everything but still nothing
#1618 [19:39] <Syfaro> veronica_: not working in what way? do you get some error?
#1619 [19:39] <Syfaro> randomkid2786: what kind of issues?
#1620 [19:39] <randomkid2786> it will not let me enter my card info to buy
#1621 [19:39] <veronica_> no like it says that i dont have permission for that command
#1622 [19:40] <Syfaro> veronica_: oh, are you sure that you set up the world correctly for creative? you can try making a new world with cheats enabled
#1623 [19:40] <veronica_> i already started a world and i dont want to start a new one so do u have any other suggestions
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#1625 [19:41] <lightgem12> you might be able to op your self
#1626 [19:41] <lightgem12> maybe
#1627 [19:41] <lightgem12> or if you open it to lan you can enable cheats
#1628 [19:42] <randomkid2786> ganna try buying on a dif browser...brb
#1629 [19:42] <veronica_> nevermind just forget it
#1630 [19:42] <lightgem12> veronica
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#1633 [19:43] <lightgem12> syfaro it's not one of those servers
#1634 [19:43] <lightgem12> I a user generated server
#1635 [19:44] <Syfaro> lightgem12: I'm not sure what you mean by that
#1636 [19:44] <lightgem12> nvm then, it didn't work
#1637 [19:44] <lightgem12> i typed in the ip and it didn't work
#1638 [19:45] <lightgem12> the ping thing
#1639 [19:45] <Syfaro> did you include the port? if so, don't
#1640 [19:45] <lightgem12> no
#1641 [19:45] <Syfaro> and what did it say?
#1642 [19:45] <randomkid2786> ok, so im at the page to buy and the payment method drop down is completely blank (on ie) or wont drop down at all (on google chrome)
#1643 [19:45] <lightgem12> they timed out
#1644 [19:46] <lightgem12> so all 4 were lost
#1645 [19:46] * dellegon [dellegon@notlogged] has joined #minecrafthelp
#1646 [19:47] <Syfaro> lightgem12: if you know for sure the server is up, check to make sure you have the right ip
#1647 [19:47] <Syfaro> I can check the status of the server
#1648 [19:47] <lightgem12> we checked over and over
#1649 [19:48] <dellegon> I paid for the game and its telling me that I am not the prumim users
#1650 [19:48] <dellegon> why
#1651 [19:48] <Syfaro> dellegon: how long ago?
#1652 [19:48] <randomkid2786> i cant even buy the game right now its stupid
#1653 [19:48] <Syfaro> randomkid2786: by payment method dropdown, what do you mean?
#1654 [19:48] <dellegon> 1 or 2 ago
#1655 [19:49] <Syfaro> dellegon: it could take a few minutes. also, check to make sure the payment went through.
#1656 [19:49] <dellegon> 1 or 2 years ago
#1657 [19:49] <randomkid2786> the drop down menu to choose how you want to pay
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#1659 [19:49] <Syfaro> dellegon: years ago? O_o
#1660 [19:49] <dellegon> Yes
#1661 [19:50] <randomkid2786> I cant even list the options cuz i cant see them
#1662 [19:50] <Syfaro> randomkid2786: I don't see a dropdown anywhere, what page are you at?
#1663 [19:50] <randomkid2786> minecraft.net/store/purchase
#1664 [19:50] <Syfaro> dellegon: are you sure the payment went through? if it did, there would be a transaction ID which you could contact Mojang with, and they could help
#1665 [19:50] * pico [pico@notlogged] has quit. (Ping timeout: 380 seconds)
#1666 [19:51] <dellegon> Yes It did go through
#1667 [19:51] <Syfaro> dellegon: then contact Mojang with your transaction ID
#1668 [19:51] <dellegon> I was always on it and got my pc redone and now it well not let me play this bull shit
#1669 [19:52] <Syfaro> oh, you lost your premium status, but you had it at one point?
#1670 [19:52] <dellegon> Duh
#1671 [19:53] * Moose is now known as Moose\Away
#1672 [19:53] <Syfaro> you never said that you actually had it at one point, you only said that you paid for it
#1673 [19:53] <Syfaro> what is your username?
#1674 [19:54] <Syfaro> (for Minecraft)
#1675 [19:54] <dellegon> I paid 26 dollars or some shit but yet I can not get in to it
#1676 [19:54] <dellegon> dellegon1
#1677 [19:54] * mccabe01 [mccabe01@notlogged] has joined #minecrafthelp
#1678 [19:55] <Syfaro> .paid dellegon1
#1679 [19:55] <Syer> Syfaro: false
#1680 [19:55] <dellegon> false how so
#1681 [19:55] <Syfaro> apparently the account lost premium status
#1682 [19:55] <dellegon> I fucking paid for it and you telling me that you guys wont give me my account back
#1683 [19:55] * AuBot kicked dellegon from #minecrafthelp (Reason: ellegon :Please keep it civil.)
#1684 [19:56] <lightgem12> what's premium?
#1685 [19:56] <Syfaro> you purchased the game
#1686 [19:56] <lightgem12> k
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#1690 [19:56] <lightgem12> sure you just didn't forget the password
#1691 [19:57] <lightgem12> or username dellegon1
#1692 [19:57] <randomkid2786> lol he got kicked
#1693 [19:57] <Xeadin> You do realize that he isn't on the channel, right lightgem12?
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#1695 [19:58] <randomkid2786> ive been trying to buy this game for an hr or so...it wont let me choose payment type
#1696 [19:58] <lightgem12> I do now
#1697 [19:58] * SinZ|offline is now known as SinZ
#1698 [19:58] <TimVU> i recently bought minecraft but then i got hacked into and now i cant acess my account i was wondering if i could get some help
#1699 [19:58] <lightgem12> Syfaro
#1700 [19:59] * dellegon [dellegon@notlogged] has joined #minecrafthelp
#1701 [19:59] <Syfaro> lightgem12: yes?
#1702 [19:59] <Syfaro> TimVU: do you still have your transaction id?
#1703 [19:59] * TimVU [TimVU@notlogged] has quit. (Client Quit)
#1704 [19:59] <lightgem12> I checked if the ip was the right one and it was
#1705 [20:00] <dellegon> So you telling me that I paid 26.95 is a scam right?
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#1709 [20:00] <Syfaro> dellegon: no, just that something went wrong
#1710 [20:01] <dellegon> I would like to have my account back
#1711 [20:01] <Syfaro> you should still have your transaction ID (you were explictly told to keep this), contact mojang with it
#1712 [20:01] <lightgem12> sure you just didn't forget the password
#1713 [20:01] <randomkid2786> and i would like to buy the game
#1714 [20:01] <Syfaro> lightgem12: the account is registering has not having paid
#1715 [20:02] <lightgem12> probably got hacked then
#1716 [20:02] <Syfaro> even then, you can not remove premium status from an account
#1717 [20:02] <Syfaro> or change usernames
#1718 [20:02] <lightgem12> hrm
#1719 [20:02] <dellegon> Do not pay this game its false going on. You guys have to pay for it again after 2 years
#1720 [20:02] * MurphyZone [MurphyZone@notlogged] has joined #minecrafthelp
#1721 [20:03] <randomkid2786> ill deal wit tht if/wen the time comes
#1722 [20:03] <lightgem12> are you sure it's not the wrong username
#1723 [20:03] <Lord_Ralex> dellegon, it is a one time charge, they do not charge you later
#1724 [20:04] <lightgem12> find the id
#1725 [20:04] <lightgem12> and they will fix it
#1726 [20:04] <Lord_Ralex> dellegon, just contact Mojang with your trans ID, it is the only thing you can do
#1727 [20:04] <dellegon> Thats a lie because you guys are asking to pay for it again
#1728 [20:04] <Lord_Ralex> If you have a trans ID, they will fix it
#1729 [20:04] <Lord_Ralex> dellegon, we are not Mojang.
#1730 [20:04] <Lord_Ralex> dellegon, contact them
#1731 [20:04] <Lord_Ralex> dellegon, they will fix it if you give them your trans ID
#1732 [20:04] <dellegon> I do not have my ID number from if
#1733 [20:05] <Lord_Ralex> dellegon, the email that contains it even says "don't lose it"
#1734 [20:05] <Syfaro> you were explicitly told to keep it in case of a problem like this
#1735 [20:06] <dellegon> its bull shit that I can not get my account back
#1736 [20:07] * MurphyZone [MurphyZone@notlogged] has quit. (Client Quit)
#1737 [20:07] <Lord_Ralex> dellegon, whining here will not help, we have told you what you need to do
#1738 [20:07] * MurphyZone [MurphyZone@notlogged] has joined #minecrafthelp
#1739 [20:07] <Lord_Ralex> dellegon, do it and you will get the account back. They don't just remove premium unless they have a good reason
#1740 [20:07] <MurphyZone> need help with new application
#1741 [20:08] <lightgem12> can you help me with my network issues
#1742 [20:08] <MurphyZone> launching the application gets me an erroromessage
#1743 [20:08] <MurphyZone> A fatal error has been detected by the Java Runtime Environment:
#1744 [20:08] <Lord_Ralex> ??> MurphyZone pastebin
#1745 [20:08] <VoxelHead> MurphyZone: (pastebin) Pastebin is a service run at http://www.pastebin.com/ which facilitates the sharing of information without flooding IRC channels. Paste your text there, click 'Submit', and give us the URL the site takes you to, and we can see what you have pasted.
#1746 [20:08] <Lord_Ralex> MurphyZone, do that with the whole error so we can see it
#1747 [20:09] * lightgem12 [lightgem12@notlogged] has quit. (Quit: Web client closed)
#1748 [20:09] <randomkid2786> is there a browser tht currently can buy the game? ive tried chrome and ie
#1749 [20:09] <Syfaro> I'm using Chrome, as far as I can go without hiting submit works
#1750 [20:09] <Xeadin> randomkid2786, what method of payment are you currently using?
#1751 [20:10] <randomkid2786> im trying to use visa
#1752 [20:10] <Lord_Ralex> randomkid2786, chrome should be able to buy it, what is happening when you try?
#1753 [20:10] <DopeGhoti> randomkid2786: is it an actual credit card, or a prepaid debit card?
#1754 [20:10] * oldtopman [oldtopman@notlogged] has joined #minecrafthelp
#1755 [20:10] <Syfaro> Lord_Ralex DopeGhoti <randomkid2786> ive been trying to buy this game for an hr or so...it wont let me choose payment type
#1756 [20:11] <randomkid2786> actual card, and i get up to a screen tht asks for name, email, and payment type, but it wont let me choose a payment type
#1757 [20:11] <DopeGhoti> randomkid2786: are you using any javascript-blocking plugins? Try using an Incognito window (crtl+shift+N) and ordering there
#1758 [20:11] <randomkid2786> ok lemme try tht
#1759 [20:12] <randomkid2786> same issue
#1760 [20:12] <randomkid2786> ganna try on smartfone
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#1768 [20:15] <randomkid2786> ok smartfone is letting me buy it
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#1774 [20:18] <MurphyZone> here is the url with the error message
#1775 [20:19] <dellegon> So how do I supposed to get my ID number to give to them then?
#1776 [20:19] <Extreme> ??> dellegon transactionid
#1777 [20:19] <VoxelHead> dellegon: (transactionid) How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380-what-is-a-transaction-id-
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#1782 [20:20] <Extreme> ffff
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#1786 [20:21] <MurphyZone> here is the url htp://pastebin/iTrB3d5R
#1787 [20:21] <see> hey
#1788 [20:21] <Extreme> MurphyZone, copy & paste the url
#1789 [20:21] <see> can anyone help me?
#1790 [20:21] <Extreme> see, yes
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#1792 [20:21] * langkid1 [langkid1@notlogged] has joined #minecrafthelp
#1793 [20:22] <see> my mc client when i start gets a black screen and freezes
#1794 [20:22] <see> usin win7
#1795 [20:22] <Extreme> ??> see forceupdate
#1796 [20:22] <VoxelHead> see: (forceupdate) You may need to reinstall the locally installed files that Minecraft puts into place.
#1797 [20:22] <MurphyZone> http://pastebin.com/iTrB3d5R
#1798 [20:22] <VoxelHead> see: (forceupdate) To do so, start Minecraft, press 'Options' (above the 'Login' button), Press 'Force update!', then press 'Done', and login to Minecraft. See http://i.imgur.com/5b09B.png for visual instructions.
#1799 [20:22] * Corin is now known as Guest4251
#1800 [20:22] <Extreme> ??> MurphyZone pastebin
#1801 [20:22] <VoxelHead> MurphyZone: (pastebin) Pastebin is a service run at http://www.pastebin.com/ which facilitates the sharing of information without flooding IRC channels. Paste your text there, click 'Submit', and give us the URL the site takes you to, and we can see what you have pasted.
#1802 [20:22] <see> i have.
#1803 [20:22] <Lord_Ralex> MurphyZone, you did not copy the entire message
#1804 [20:22] <see> ive deleted whole folder,forced,
#1805 [20:22] <Extreme> MurphyZone, follow those instructions voxel said
#1806 [20:22] * veronica_ [veronica_@notlogged] has quit. (Ping timeout: 192 seconds)
#1807 [20:23] <Extreme> ??> see crashreport
#1808 [20:23] <VoxelHead> see: (crashreport) How to get a crash report: http://www.minecraftwiki.net/wiki/Crash#How_to_get_a_crash_report
#1809 [20:23] <Extreme> see, We need a crash report. To obtain it; go to the link voxelhead just gave you
#1810 [20:24] <see> k thanks beback in a second
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#1812 [20:24] <MurphyZone> 2nd try http://pastebin.com/n78n6KTN
#1813 [20:24] * Guest4251 is now known as Corin
#1814 [20:25] <Lord_Ralex> ??> MurphyZone win/dxdiag/bat
#1815 [20:25] <VoxelHead> MurphyZone: (win/dxdiag/bat) Please download this file. Save it anywhere and run it. After a while it will show you a textfile. Paste the contents of that file on www.pastebin.com copy the link you are sent to, and paste it to us.
#1816 [20:25] <VoxelHead> MurphyZone: (win/dxdiag/bat) Windows DxDiag Collector: http://mcfaq.hfbgaming.com/tools/CreateDxdiag.bat
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#1827 [20:28] <MurphyZone> 3rd try http://pastebin.com/xVxwCrGk
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#1829 [20:29] <dellegon> what is funny I do not have a ID number but I have my confirmation that I bought
#1830 [20:29] <Extreme> dellegon, you recieved a transaction ID when you bought the game
#1831 [20:30] <dellegon> I never got it
#1832 [20:30] <Extreme> dellegon, did you follow the alternative methonds on how to obtain it?
#1833 [20:30] * Trin [Trin@notlogged] has quit. (Client Quit)
#1834 [20:30] <dellegon> Indeed
#1835 [20:30] * Trin [Trin@notlogged] has joined #minecrafthelp
#1836 [20:30] <Lord_Ralex> MurphyZone, download and install this: http://support.amd.com/us/gpudownload/windows/Legacy/Pages/radeonaiw_vista32.aspx?type=2.4.1&product=2.4.1.3.13&lang=English
#1837 [20:31] <Extreme> dellegon, the transaction id is the most important thing to have
#1838 [20:31] <Extreme> dellegon, Mojang uses it to verify your account\
#1839 [20:31] <dellegon> Thats funny cause I did not get it
#1840 [20:32] <Xeadin> dellegon, if I may ask, what method of payment did you use?
#1841 [20:32] <Wug> if you didn't get one, the purchase didn't complete successfully
#1842 [20:32] <dellegon> www.moneybookers.com
#1843 [20:33] <dellegon> Wug My shit goes throw
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#1848 [20:36] <Extreme> dellegon, double check your email
#1849 [20:36] * Oerg866 [Oerg866@notlogged] has joined #minecrafthelp
#1850 [20:36] <dellegon> I did like 30 times nothings changed
#1851 [20:37] <Xeadin> You've checked your spam folder?
#1852 [20:37] <dellegon> yep
#1853 [20:37] <Extreme> dellegon, did you set a username yet?
#1854 [20:37] <dellegon> With minecraft yes
#1855 [20:37] <Xeadin> If the payment went through, there must be a certain wait time with moneybookers
#1856 [20:37] <Extreme> dellegon, what is it?
#1857 [20:38] <dellegon> dellegon1 I do believe
#1858 [20:38] <Extreme> .paid dellegon1
#1859 [20:38] <Syer> Extreme: false
#1860 [20:38] <Extreme> dellegon, double check
#1861 [20:38] * Heather [Heather@notlogged] has joined #minecrafthelp
#1862 [20:39] <dellegon> It bull shit cause it took my money out of my account
#1863 [20:39] <Extreme> dellegon, right now we have no verification of that
#1864 [20:40] <Extreme> dellegon, a transaction even took place
#1865 [20:40] <dellegon> Successful Confirmation: Credit/Debit Card Payment to Mojang AB www.moneybookers.com <no_reply@moneybookers.com> 5/3/12 to me ******************************************************************************************* THIS IS AN AUTOMATED EMAIL - PLEASE DO NOT REPLY. ******************************************************************************************* Dear Eric Luckini, TRANSACTION CONFIRMATION You have successful
#1866 [20:40] * Dann03ooo [Dann03ooo@notlogged] has joined #minecrafthelp
#1867 [20:40] <Dann03ooo> When will prepaid cards work again?
#1868 [20:40] * Heather [Heather@notlogged] has quit. (Client Quit)
#1869 [20:40] <dellegon> Reminder for Credit/debit Card Payment to Mojang AB (payments.usd@mojang.com) www.moneybookers.com <no_reply@moneybookers.com> 5/8/12 to me ******************************************************************************************* THIS IS AN AUTOMATED EMAIL - PLEASE DO NOT REPLY. ******************************************************************************************* Dear Eric Luckini, This notification email is just
#1870 [20:40] <Extreme> Dann03ooo, asap
#1871 [20:41] <Lord_Ralex> dellegon, stop trying to post it
#1872 [20:41] <DopeGhoti> ??> dellegon pastebin
#1873 [20:41] <VoxelHead> dellegon: (pastebin) Pastebin is a service run at http://www.pastebin.com/ which facilitates the sharing of information without flooding IRC channels. Paste your text there, click 'Submit', and give us the URL the site takes you to, and we can see what you have pasted.
#1874 [20:41] <Dann03ooo> @Extreme thanks I just wanted to play asap
#1875 [20:41] <Extreme> I don't think that should be pastebinned
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#1877 [20:43] <dellegon> OK their I posted it their VoxelHead
#1878 [20:44] * Nopey [Nopey@notlogged] has joined #minecrafthelp
#1879 [20:44] <MurphyZone> Lord Relax... thanks for the help .. all fixed
#1880 [20:45] * MurphyZone [MurphyZone@notlogged] has quit. (Quit: Web client closed)
#1881 [20:46] <Extreme> dellegon, not sure why we need that pastebinned
#1882 [20:46] <Extreme> DopeGhoti ^^
#1883 [20:46] * Tim [Tim@notlogged] has joined #minecrafthelp
#1884 [20:46] <dellegon> Because you you guys do not believe me that I paid for it
#1885 [20:47] * Tim is now known as Guest90677
#1886 [20:47] <Extreme> Guest90677, do you need anything?
#1887 [20:47] <Guest90677> I just paid for minecraft and it won't work on my computer due to the video card. I want my money back and my account deleted.
#1888 [20:47] <Lord_Ralex> Guest90677, have you tried updating them?
#1889 [20:48] <Guest90677> updating what?
#1890 [20:48] <Lord_Ralex> your video card drivers
#1891 [20:48] <Extreme> ??> Guest90677 forceupdate
#1892 [20:48] <VoxelHead> Guest90677: (forceupdate) You may need to reinstall the locally installed files that Minecraft puts into place.
#1893 [20:48] <VoxelHead> Guest90677: (forceupdate) To do so, start Minecraft, press 'Options' (above the 'Login' button), Press 'Force update!', then press 'Done', and login to Minecraft. See http://i.imgur.com/5b09B.png for visual instructions.
#1894 [20:48] <Extreme> oops
#1895 [20:48] <Extreme> ??> Guest90677 win/dxdiag/bat
#1896 [20:48] <VoxelHead> Guest90677: (win/dxdiag/bat) Please download this file. Save it anywhere and run it. After a while it will show you a textfile. Paste the contents of that file on www.pastebin.com copy the link you are sent to, and paste it to us.
#1897 [20:48] <Guest90677> Yes they are up to date.
#1898 [20:48] <VoxelHead> Guest90677: (win/dxdiag/bat) Windows DxDiag Collector: http://mcfaq.hfbgaming.com/tools/CreateDxdiag.bat
#1899 [20:49] <Extreme> Guest90677, run the file VoxelHead just linked you
#1900 [20:50] * Oerg866 [Oerg866@notlogged] has quit. (Read error: Connection reset by peer)
#1901 [20:51] <Guest90677> what file?
#1902 [20:51] <Extreme> http://mcfaq.hfbgaming.com/tools/CreateDxdiag.bat
#1903 [20:54] <Guest90677> okay I did that
#1904 [20:55] <Extreme> Guest90677, run it
#1905 [20:55] <Extreme> Guest90677, it shold open up a notepad file, correct?
#1906 [20:55] <Guest90677> I did run it
#1907 [20:55] <Guest90677> Yes it created a text file
#1908 [20:55] <Extreme> Guest90677: After a while it will show you a textfile. Paste the contents of that file on www.pastebin.com copy the link you are sent to, and paste it to us.
#1909 [20:56] <Guest90677> What link it didn't give me a link
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#1911 [20:57] <Extreme> Guest90677, in the notepad file -- press controll + a then controll + c
#1912 [20:58] <Extreme> Guest90677, it should select everything & copy it - correct?
#1913 [20:58] <Guest90677> I did copy it and paste into the pastebin website
#1914 [20:58] <Extreme> Guest90677, Ok press the "Submit" button
#1915 [20:59] <Guest90677> try this, http://pastebin.com/TiYFnhZd
#1916 [20:59] <Lord_Ralex> ??> Guest90677 gpu/amd
#1917 [20:59] <VoxelHead> Guest90677: (gpu/amd) You can get drivers for AMD (formerly ATI) GPUs here: http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx
#1918 [21:00] <Lord_Ralex> Guest90677, download and run that
#1919 [21:00] <Lord_Ralex> and have it download and install the drviers
#1920 [21:00] <Lord_Ralex> drivers*
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#1923 [21:05] <Guest90677> It worked. Thanks.
#1924 [21:06] * Lord_Ralex tips hat
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#1930 [21:10] <Black_void_888> file:///C:/Users/Massie/AppData/Roaming/.minecraft/crash-reports/crash-2013-04-30_21.00.02-client.txt .................... minecraft crashed
#1931 [21:10] <Lord_Ralex> Black_void_888, you need to open that file with notepad and do the following with it
#1932 [21:10] <Lord_Ralex> ??> Black_void_888 pastebin
#1933 [21:10] <VoxelHead> Black_void_888: (pastebin) Pastebin is a service run at http://www.pastebin.com/ which facilitates the sharing of information without flooding IRC channels. Paste your text there, click 'Submit', and give us the URL the site takes you to, and we can see what you have pasted.
#1934 [21:10] * techkid6 [techkid6@notlogged] has quit. (Ping timeout: 202 seconds)
#1935 [21:11] <Black_void_888> http://pastebin.com/9cqfCu4g there
#1936 [21:14] * max [max@notlogged] has joined #minecrafthelp
#1937 [21:15] * max [max@notlogged] has quit. (Client Quit)
#1938 [21:16] <cestislife> ??> Black_void_888 forceupdate
#1939 [21:16] <VoxelHead> Black_void_888: (forceupdate) You may need to reinstall the locally installed files that Minecraft puts into place.
#1940 [21:16] <VoxelHead> Black_void_888: (forceupdate) To do so, start Minecraft, press 'Options' (above the 'Login' button), Press 'Force update!', then press 'Done', and login to Minecraft. See http://i.imgur.com/5b09B.png for visual instructions.
#1941 [21:16] <cestislife> You have mods installed.
#1942 [21:16] * techkid6 [techkid6@notlogged] has joined #minecrafthelp
#1943 [21:19] * sarahi [sarahi@notlogged] has joined #minecrafthelp
#1944 [21:20] <Black_void_888> But i want to keep the mods while getting it to work.
#1945 [21:20] <sarahi> it gives me an error when i try and put the online pc code
#1946 [21:20] * sarahi [sarahi@notlogged] has quit. (Client Quit)
#1947 [21:20] <Lord_Ralex> Black_void_888, it is probably your mods breaking your game
#1948 [21:21] <Black_void_888> Oh...
#1949 [21:22] <Black_void_888> But I had the mods installed and it is now giving me a problem.... If you can't help its fine .... I just wanted to see if I could get help
#1950 [21:23] * Oerg866 [Oerg866@notlogged] has joined #minecrafthelp
#1951 [21:23] <Lord_Ralex> Black_void_888, we can't help with mods
#1952 [21:23] <Black_void_888> Okay Its fine
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#1958 [21:35] <Shannewt> My daughter discovered that Minecraft Pocket Edition had been removed from her tablet, so she went to Google Play to redownload and install. It downloaded fine, but during istallation she received the following error" "unknown error code during application install -24"
#1959 [21:36] <Ryladine> Shannewt, I'm afraid this support venue is primarily for the computer version of MC, I can look up the error code and find what it means but I can't promise a solution.
#1960 [21:37] <Shannewt> Any help is appreciated, or point me in the right direction. :)
#1961 [21:37] <tyteen4a03> Shannewt, have you rooted your device?
#1962 [21:37] <Shannewt> what does thar mean?
#1963 [21:37] <Shannewt> sorry not super computer savvy.
#1964 [21:37] * leonardosaules [leonardosaules@notlogged] has joined #minecrafthelp
#1965 [21:38] <tyteen4a03> Shannewt, where did you buy the device from?
#1966 [21:38] <Ryladine> Shannewt, By any chance did your daughter attempt to mod the client?
#1967 [21:38] <tyteen4a03> Ryladine, not the problredm
#1968 [21:38] <tyteen4a03> *problem
#1969 [21:39] <Shannewt> the device is a Galaxy tab 2, what does mod the client mean?
#1970 [21:39] <tyteen4a03> Shannewt, modding the client means to modify the client in any way
#1971 [21:40] <tyteen4a03> Shannewt, where did you buy the device?
#1972 [21:40] * Klutchatized [Klutchatized@notlogged] has joined #minecrafthelp
#1973 [21:41] * Shannewt_ [Shannewt_@notlogged] has joined #minecrafthelp
#1974 [21:41] <Klutchatized> my prepaid card for pc minecraft and it won't go through I get an error message
#1975 [21:42] * phuzion [phuzion@notlogged] has quit. (Ping timeout: 202 seconds)
#1976 [21:42] * Shannewt_ [Shannewt_@notlogged] has quit. (Client Quit)
#1977 [21:42] <Ryladine> Klutchatized, The service that handles the cards is currently down. Please be patient it is being worked on.
#1978 [21:42] * bacon_away is now known as bacon_avenger
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#1981 [21:43] <Klutchatized> will it be on at 8 or 9 us central time??
#1982 [21:43] <Klutchatized> it said an hour or so
#1983 [21:43] <Wug> Klutchatized: hard to say. I think it's been down since sometime yesterday
#1984 [21:43] <Ryladine> Klutchatized, I'm afraid I can't say, all I know is that its been down.
#1985 [21:43] <tyteen4a03> actually, two days ago
#1986 [21:43] <tyteen4a03> Ryladine, it's Google Play store's problem
#1987 [21:44] <tyteen4a03> Ryladine, the -24 error means that the device is probably rooted and the owner did not wipe during firsttime rooting
#1988 [21:44] * HappyJr [HappyJr@notlogged] has joined #minecrafthelp
#1989 [21:44] <leonardosaules> Hi I have a problem when I run minecraft. This error is transmitting: could not create the java virtual machine
#1990 [21:44] <Ryladine> tyteen4a03, Hmm, alright.
#1991 [21:44] <tyteen4a03> oh well, she's gone anyways
#1992 [21:45] <HappyJr> I just downloaded the LB realistic text pack used it on Minecraft and now it crashed saying there is a resolution problem
#1993 [21:45] <Wug> leonardosaules: uninstall all versions of java
#1994 [21:45] <tyteen4a03> HappyJr, remove it
#1995 [21:45] <Wug> then, install the most recent version from here
#1996 [21:45] <Wug> ?? java
#1997 [21:45] <VoxelHead> java: http://www.oracle.com/technetwork/java/javase/downloads/jre7-downloads-1880261.html
#1998 [21:45] <Syfaro> resolution problem? never heard of that
#1999 [21:45] <Wug> leonardosaules: you want the second to last one in that list
#2000 [21:46] <Ryladine> HappyJr, Perhchance does it say something along the lines of your computer does not support the resolution?
#2001 [21:46] <HappyJr> okay so how do i remove the text pack? I think so I cant get the error message again.
#2002 [21:46] * Oerg866 [Oerg866@notlogged] has quit. (Read error: Connection reset by peer)
#2003 [21:47] <Ryladine> HappyJr, Just delete it from the texture packs folder, are you on windows?
#2004 [21:47] <HappyJr> yes
#2005 [21:47] <Klutchatized> so no ideas on time for prepaid time to be back
#2006 [21:47] <tyteen4a03> Ryladine, you don't need to show him how to remove
#2007 [21:47] <tyteen4a03> Ryladine, if he knows how he got in, he knows how he gets it out
#2008 [21:47] <tyteen4a03> HappyJr, there's currently a memory leak problem in Minecraft 1.5 that prevents HD texture packs from working
#2009 [21:47] <HappyJr> so how do i go about with this?
#2010 [21:47] <tyteen4a03> HappyJr, remove the texture pack and play again
#2011 [21:48] <Ryladine> tyteen4a03, I beleive we've had this discussion before I prefer giving the instructions. There is no guarantee he didn't use the button ingame to isntall it.
#2012 [21:48] <tyteen4a03> Ryladine, what button ingame?
#2013 [21:48] <Klutchatized> so no ideas on time for prepaid time to be back
#2014 [21:48] * Black_void_888 [Black_void_888@notlogged] has quit. (Quit: Web client closed)
#2015 [21:48] * iamreallyirritatedrightnow [iamreallyirritatedrightnow@notlogged] has joined #minecrafthelp
#2016 [21:48] <Klutchatized> so no ideas on time for prepaid time to be back
#2017 [21:48] <tyteen4a03> Klutchatized, nope
#2018 [21:48] <Ryladine> tyteen4a03, When you browse to choose the texturepacks there is a button to open the texturepacks folder.
#2019 [21:48] <Klutchatized> awww
#2020 [21:49] <tyteen4a03> Ryladine, then he knows how to get back in ;)
#2021 [21:49] <HappyJr> the problem is, screen blacks out after mojang image appears
#2022 [21:49] <Klutchatized> i was hoping to play revo with my friends
#2023 [21:49] <Klutchatized> :(
#2024 [21:49] <Ryladine> tyteen4a03, My point made.
#2025 [21:49] <tyteen4a03> good, my game screen randomly turns black
#2026 [21:50] <iamreallyirritatedrightnow> Ok. I bought the game and waited for an email. The email never came. I can play offline and have a couple of worlds. Now i want to play like hunger games and stuff like that. I cant have a username other than my email. Now i have to buy the game again. Help i am getting really frustrated and want my money back.
#2027 [21:50] <Ryladine> HappyJr, You're certain it started blackscreening after isntalling the texturepack correct?
#2028 [21:50] <tyteen4a03> iamreallyirritatedrightnow, have you checked your spam folder?
#2029 [21:51] <Ryladine> HappyJr, Perhaps did you run the HD patcher to isntall it?
#2030 [21:51] <HappyJr> When I clicked the text pack, screen froze and then the crash image went up
#2031 [21:51] * leonardosaules [leonardosaules@notlogged] has quit. (Quit: Web client closed)
#2032 [21:51] <HappyJr> nope ryladine I did not
#2033 [21:51] <iamreallyirritatedrightnow> Is there a way to resend the email that allows you to make a profile and the stuff like that?
#2034 [21:52] <Lord_Ralex> iamreallyirritatedrightnow, has your bank account been charged yet?
#2035 [21:52] <iamreallyirritatedrightnow> I bought it March 4....
#2036 [21:53] <tyteen4a03> iamreallyirritatedrightnow, were you charged?
#2037 [21:53] <iamreallyirritatedrightnow> Yessir
#2038 [21:53] <Ryladine> HappyJr, Go ahead and press Win+R and enter "%appdata%/.minecraft/texturepacks" without quotes, then delete the texturepack you installed, try launching MC again.
#2039 [21:53] * darnelle [darnelle@notlogged] has joined #minecrafthelp
#2040 [21:53] <Lord_Ralex> iamreallyirritatedrightnow, did you get an email from Paypal or Moneybookers that confirmed the payment was accepted
#2041 [21:53] <iamreallyirritatedrightnow> Used a credit card
#2042 [21:53] <Klutchatized> is there a way to register account with email like enter y prepaid code and send it in
#2043 [21:54] <tyteen4a03> iamreallyirritatedrightnow, firstly check with your bank to see if you were really charged
#2044 [21:54] <HappyJr> ralright it worked thanks
#2045 [21:54] <Ryladine> HappyJr, Enjoy, and remember to avoid hd texture packs until the fix is in.
#2046 [21:54] <HappyJr> but if i were redownload the text pack (LB) what can I do to make it run?
#2047 [21:54] <HappyJr> okay thanks!
#2048 [21:55] <tyteen4a03> HappyJr, nothing currently
#2049 [21:55] <darnelle> I dont know how to get in it
#2050 [21:55] <Klutchatized> download mcpatcher 1.5.1
#2051 [21:55] <tyteen4a03> HappyJr, the memory leak problem on HD texture packs won't be fixed until 1.5.2 at least
#2052 [21:55] * mib_6j8tqr [mib_6j8tqr@notlogged] has joined #minecrafthelp
#2053 [21:55] <darnelle> i did
#2054 [21:55] <darnelle> i did
#2055 [21:55] * HappyJr [HappyJr@notlogged] has left #minecrafthelp
#2056 [21:55] * mib_6j8tqr [mib_6j8tqr@notlogged] has quit. (Client Quit)
#2057 [21:55] <Lord_Ralex> darnelle, what is your issue?
#2058 [21:55] <tyteen4a03> ??> darnelle irc/multitasking
#2059 [21:55] <VoxelHead> darnelle: (irc/multitasking) In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#2060 [21:56] * Kat_ [Kat_@notlogged] has joined #minecrafthelp
#2061 [21:56] <darnelle> can you go into my computer and do it for m
#2062 [21:56] <Lord_Ralex> darnelle, what is your issue?
#2063 [21:56] <darnelle> me
#2064 [21:56] <darnelle> me
#2065 [21:56] * Kat_ [Kat_@notlogged] has left #minecrafthelp
#2066 [21:57] <iamreallyirritatedrightnow> Another question. On the minecraft icon on the home screen i can open it and play normally there. I moved and just got my computer booted up. Know when i logged in, its says i need to buy it again?
#2067 [21:57] <darnelle> i cant do it
#2068 [21:57] <Lord_Ralex> darnelle, do what?
#2069 [21:57] <Klutchatized> happyJr, download mcpatcher 1.5.1 then open it now patch the teture pack
#2070 [21:57] <Klutchatized> texture
#2071 [21:57] <darnelle> I paid minecraft and cant get in
#2072 [21:57] <Extreme> iamreallyirritatedrightnow: what exactly does it say
#2073 [21:57] * Kat_ [Kat_@notlogged] has joined #minecrafthelp
#2074 [21:58] <Klutchatized> darnelle, im in the same boat
#2075 [21:58] <iamreallyirritatedrightnow> What do you mean?
#2076 [21:58] <Extreme> iamreallyirritatedrightnow: the error
#2077 [21:58] * kusanagi [kusanagi@notlogged] has joined #minecrafthelp
#2078 [21:59] <darnelle> reciept is in my hotmail but cant get into playing
#2079 [21:59] <Lord_Ralex> darnelle, have you chosen a username?
#2080 [21:59] <darnelle> it says i have to go to the web site
#2081 [21:59] <iamreallyirritatedrightnow> There is no error. When i log into my account in browser i can only play the demo
#2082 [21:59] <Klutchatized> how do you choose one
#2083 [21:59] <Extreme> iamreallyirritatedrightnow: "says i need to buy it again"
#2084 [21:59] * juliana [juliana@notlogged] has joined #minecrafthelp
#2085 [21:59] <Lord_Ralex> darnelle, log in to http://account.mojang.com
#2086 [21:59] * marcthorpe [marcthorpe@notlogged] has joined #minecrafthelp
#2087 [21:59] * IronWaffle [IronWaffle@notlogged] has joined #minecrafthelp
#2088 [22:00] <marcthorpe> I am trying to register. It claims to have sent me an email, but no email in my inbox nor in my spam folder.
#2089 [22:00] * Grrboy1028 [Grrboy1028@notlogged] has quit. (Ping timeout: 194 seconds)
#2090 [22:01] <marcthorpe> I try to resend the email but keeps telling me it already sent me one.
#2091 [22:02] <Kat_> So I've played Minecraft on xbox for a long time but I recently got it for PC. I downloaded it and after playing for 10 minutes, it went to this error screen that said that "minecraft was out of memory" I know it's not the space on my computer because I just got this computer like 4 months ago. So I looked on a few minecraft help forums and they all told me to do this thing with changing it to a .bat file but i did that a
#2092 [22:02] <tyteen4a03> Kat_, let's first take a look at your PC
#2093 [22:02] <tyteen4a03> ??> Kat_ win/dxdiag/bat
#2094 [22:02] <VoxelHead> Kat_: (win/dxdiag/bat) Please download this file. Save it anywhere and run it. After a while it will show you a textfile. Paste the contents of that file on www.pastebin.com copy the link you are sent to, and paste it to us.
#2095 [22:02] <VoxelHead> Kat_: (win/dxdiag/bat) Windows DxDiag Collector: http://mcfaq.hfbgaming.com/tools/CreateDxdiag.bat
#2096 [22:02] <tyteen4a03> marcthorpe, what email provider are you using?
#2097 [22:03] <tyteen4a03> iamreallyirritatedrightnow, the message is pretty clear - the payment failed and you were not charged
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#2102 [22:04] <marcthorpe> Comcast.
#2103 [22:06] <tyteen4a03> marcthorpe, Comcast eats email - use gmail instead
#2104 [22:06] <marcthorpe> I'm already to pay my money so I can get online and play with my two daughters who have been bugging me to join.
#2105 [22:06] <Kat_> http://pastebin.com/buBt397A here it is..
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#2107 [22:06] <marcthorpe> ok, I will give it a try. Thanks.
#2108 [22:06] <tyteen4a03> Kat_, hang on
#2109 [22:06] <techy> hello all
#2110 [22:06] <tyteen4a03> hi techy
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#2112 [22:07] <tyteen4a03> Kat_, looks fine there.. uninstall every version of Java you have on your PC and get Java 64bit
#2113 [22:07] <tyteen4a03> ??> Kat_ java/1.7
#2114 [22:07] <VoxelHead> Kat_: (java/1.7) Please note that Java 7 is known to be imcompatible with Minecraft in many cases. Unless otherwise required by a helper, please use Java 6 instead. See ?? java/1.6
#2115 [22:07] <VoxelHead> Kat_: (java/1.7) You can get Java 1.7 for almost any platform here: http://is.gd/mc_j7
#2116 [22:07] <techy> im tryin to install on a friends macbook... it refuses to launch...any ideas?
#2117 [22:07] <tyteen4a03> techy, refuse to launch? What do you mean?
#2118 [22:08] <techy> after placing in applications i can start the game at all
#2119 [22:08] <techy> *cant
#2120 [22:08] <tyteen4a03> techy, what happens when you try?
#2121 [22:08] <tyteen4a03> ??~ java/1.7|You can get Java 1.7 for almost any platform here: http://is.gd/mc_j7
#2122 [22:09] <techy> it shows the loading animation then nothing...
#2123 [22:09] <juliana> so, i just bought minecraft and it came up to screen where it said it sent a receipt to my email with instructions on how to make a username but i havent received an email at all and i've been waiting for 2 hours for the email...
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#2125 [22:09] <tyteen4a03> techy, no error, no crash messages?
#2126 [22:09] <Kat_> okay so I should uninstall every version of java and then install java 6?
#2127 [22:09] <tyteen4a03> Kat_, Java 7
#2128 [22:09] <techy> none at all
#2129 [22:09] <cestislife> juliana: Please head to http://account.mojang.com/me - Tell me if you see Minecraft listed under "My Games".
#2130 [22:09] <cestislife> If not, then the payment did not sucessfully go through.
#2131 [22:10] <Kat_> Okay i'll go do that
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#2133 [22:10] <techy> might try the java rollback
#2134 [22:10] <juliana> oh..
#2135 [22:10] <techy> I've followed all wiki's and knowledgbase but no success
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#2137 [22:12] <tyteen4a03> techy, are you on the mac in question right now?
#2138 [22:12] <techy> i am
#2139 [22:12] <techkid6> oh... ping :/
#2140 [22:13] <tyteen4a03> techkid6, heh
#2141 [22:13] <tyteen4a03> techy, is the Minecraft folder put into ~/Library/Applications?
#2142 [22:13] <techy> yup
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#2145 [22:16] <tyteen4a03> lol Notch Development AB
#2146 [22:16] <tyteen4a03> techy, can you try the jar version of Minecraft instead?
#2147 [22:17] <techy> sure
#2148 [22:17] <tyteen4a03> techy, go to http://minecraft.net/download and click Show All Platforms, and follow the instructions for Linux platform
#2149 [22:17] <techy> will do..brb...thx ty
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#2152 [22:23] <iamreallyirritatedrightnow> How come i can play the paid verison in the game though?
#2153 [22:24] <techy> no change...i must be missing something...
#2154 [22:25] <techy> im not a mac guy, but have used them in the past with no real issue
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#2158 [22:26] <techy> oops
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#2161 [22:27] <Dude101> Is there a way to directly contact customer support?
#2162 [22:28] <_Rogue_> this is pretty much customer support
#2163 [22:28] <Lord_Ralex> Dude101, about what exactly?
#2164 [22:28] <Lord_Ralex> Account issues are one thing, tech issues are another
#2165 [22:30] <Dude101> I bought it. And never got the emai. (I dont know what you would call the game outside of browser) but anyway i am able to play that with my own world that saves. Know in broswer it says i need to purchase the game. I am really confused and need help
#2166 [22:30] <Lord_Ralex> Dude101, did your bank account get charged?
#2167 [22:31] <Dude101> Yessir
#2168 [22:31] <Lord_Ralex> Dude101, did you get an email that confirmed the payment was successful by either Paypal or Moneybookers?
#2169 [22:32] <Dude101> I used a credit card. Does that change anything?
#2170 [22:32] <Lord_Ralex> Dude101, no
#2171 [22:32] <Lord_Ralex> Dude101, did you get an email yet from Moneybookers confirming the payment was successful?
#2172 [22:33] <Dude101> Then i didnt. I cant check my spam mail though. It only goes back to March 29 and i bought it way earlier then that
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#2176 [22:39] <piyo> I am in vanilla 1.5.1 on windows PC and I would like to know how to make a rail loop back onto itself. Like the part on the left hand side: http://media-mcw.cursecdn.com/thumb/e/e7/Power_Rail_Launcher.png/320px-Power_Rail_Launcher.png
#2177 [22:39] <piyo> looks like it uses 3 blocks to incline the rail around
#2178 [22:40] <piyo> but i dont know what order in which to place the rails
#2179 [22:41] <Andrio> I'd try placing the lower one first.
#2180 [22:42] <piyo> if i place the lower part first, the upper part (northeast on pic) does not curve back
#2181 [22:43] <piyo> i tried looking up "minecraft rail track loop" but a 5 minute search only shows finished products
#2182 [22:46] <Andrio> ok..
#2183 [22:47] <piyo> ok, going to try all four directions
#2184 [22:48] <Andrio> Well, nothing I'm trying here is giving that effect.
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#2186 [22:50] <piyo> I'm trying to duplicate a sethbling video about "Compact Auto Minecart Station -- Minecraft Tutorial" http://youtu.be/Fc2weXUNwh0
#2187 [22:50] <VoxelHead> Compact Auto Minecart Station -- Minecraft Tutorial ( by sethbling )
#2188 [22:50] <piyo> no map download
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#2190 [22:51] <piyo> i have the station down :)
#2191 [22:51] <Andrio> Does Seth show how to do it in the video?
#2192 [22:51] <piyo> i dont have the return down
#2193 [22:51] <piyo> no
#2194 [22:51] <piyo> because its a "known thing" back when boosters where in style
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#2198 [23:00] <RiffedOff> Wow 36hrs still no game wtf?
#2199 [23:01] * INeedtoredirectmye-mail [INeedtoredirectmye-mail@notlogged] has joined #minecrafthelp
#2200 [23:01] <INeedtoredirectmye-mail> are you a real person?
#2201 [23:01] <INeedtoredirectmye-mail> nvm
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#2203 [23:02] <RiffedOff> Yea im real and really pis*ed. IS bs, how i pay but cant play
#2204 [23:02] <GreyVulpine> It's a known issue, be patient, they're looking into it
#2205 [23:03] <RiffedOff> Yeah, but that is not helping tho. they just need to unlock my DL.
#2206 [23:04] <RiffedOff> I was patient for 20 hrs. now i kinda wanna stab somebody.
#2207 [23:04] <GreyVulpine> It doesn't help, because they haven't fixed the issue. Come back later. Whining here won't make them go any faster.
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#2209 [23:04] <phyrefli> can i change my email?
#2210 [23:04] <GreyVulpine> Yes, after you log into your Mojang account, you can head to My Account -> settings to change your email
#2211 [23:05] <phyrefli> when i do that will i be able to change my password too?
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#2213 [23:05] <GreyVulpine> Sure, on the same page, you can also change your password
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#2215 [23:06] <phyrefli> i will give it a go thank you
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#2227 [23:22] <piyo> wow rail loops are a black magic
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#2229 [23:24] <salam> I paid but cannot get minecraft need to phone you for help or for someone to phone me at 718 510 4013
#2230 [23:25] <tyteen4a03> piyo, eeyup
#2231 [23:25] <Andrio> maybe it's edited.
#2232 [23:25] <tyteen4a03> salam, we do not provide phone support
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#2234 [23:25] <Andrio> At one point I was able to use mods to change a rail to face any which way.
#2235 [23:27] <piyo> is this right channel to ask how rails work...? or is this purchase support
#2236 [23:28] <Andrio> both..?
#2237 [23:28] <piyo> ok
#2238 [23:28] <tyteen4a03> piyo, both, but some of us don't play Minecraft anymore so some of us can only answer technical questions
#2239 [23:28] <piyo> :-/
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#2252 [23:45] <piyo> i made some progress.
#2253 [23:46] <piyo> placing a rail loop requires south-east rule
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#2256 [23:48] <piyo> you need to make the looped rail part first
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#2258 [23:50] <piyo> then coming off that in the south or east direction place the rail off of that
#2259 [23:50] <piyo> so lets say south
#2260 [23:50] <piyo> then break off the south west rail of the looped rail
#2261 [23:50] <piyo> then place the rail again
#2262 [23:51] <piyo> now you have a looped (returning) rail
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#2264 [23:51] <piyo> i would like to post this to youtube but i dont have a mic or fraps
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#2269 [23:54] <usnavy2008> im trying to join my friends minecraft server but it will not let me connect to it
#2270 [23:55] <usnavy2008> what do i need to do to get connected to his server
#2271 [23:55] <Andrio> What error message are you getting?
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#2274 [23:56] <usnavy2008> failed to connect to the server connection timed out
#2275 [23:57] <usnavy2008> thats the error message
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#2278 [23:58] <usnavy2008> can anyone help me with this
#2279 [23:58] <Andrio> what's the address?
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#2282 [23:59] <usnavy2008> i cant tell you that