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#9 [00:23] <King_Jellkyz> i need help
#10 [00:23] <King_Jellkyz> http://paste.ubuntu.com/12053558/
#11 [00:24] <King_Jellkyz> my problem its a driver
#12 [00:24] <King_Jellkyz> pls help
#13 [00:24] <King_Jellkyz> http://paste.ubuntu.com/12053558/
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#17 [00:35] <VejitoAf01> A zombie pigman spawned in my world near my portal, I trapped it with fences away from the portal, I left for a couple minutes and came back and it was gone. do they have a timer on being outside the nether?
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#21 [00:39] <VejitoAf01> Anyone?
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#26 [01:02] <misiekm> http://paste.ubuntu.com/12053690/
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#30 [01:05] <Place_Name_Here> Hi, I recently installed windows 10 and I'm having trouble launching Minecraft I have looked for updates on graphics drivers but there are none, what should I do.
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#34 [01:10] <Lego_Kid5> Hello
#35 [01:10] <Lego_Kid5> Mattym
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#37 [01:11] <Lego_Kid5> I tried updating my drivers
#38 [01:11] <Lego_Kid5> it did not help
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#45 [01:32] <NatyplaysMC> http://paste.ubuntu.com/12053817/
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#66 [02:26] <Krow> How do I recover a password for a migrated account?
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#70 [02:32] <TwinGamer> an someone help me please?
#71 [02:32] <TwinGamer> http://paste.ubuntu.com/12054003/
#72 [02:32] <TwinGamer> That is my system
#73 [02:33] <TwinGamer> I can't start my minecraft 1.8.8
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#77 [02:36] <Krow> Having issues retaining a password. It's not my account but I am helping t he one who owns it. Forgotten password is not working
#78 [02:36] * DeadyBear [DeadyBear@notlogged] has joined #minecrafthelp
#79 [02:37] <DeadyBear> i need help
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#82 [02:37] <DeadyBear> my game crashed
#83 [02:38] <SpeedySpeed> I payed for realms but they dont show up under realms tab i dont know what to do can anybody help me
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#88 [02:43] <LifeNicer> http://paste.ubuntu.com/12054045/
#89 [02:44] <LifeNicer> I have a problem now.
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#92 [02:45] <LifeNicer> Yesterday i updated my windows 7 to windows 10 and now my minecrft crashes everywhwer i trie to start the game
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#94 [02:48] <monster> how can I make it so people that join my skywars server cant mine blocks in the main lobby and wating lobby?
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#98 [02:50] <Bubbles> When I have been changing my password and logging back into my minecraft account it hasn't work
#99 [02:50] <Bubbles> worked
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#101 [02:55] <Bubbles> like when I have tried to log in to my minecraft account it said not valid password or username and I have tried changing my password and when I tried logging in again it didn't work
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#104 [03:00] <monster> Bubbles, there is no possible way for us to help you with your account. You are going to have to contact Mojang. Sorry
#105 [03:02] <monster> Soes anyone else need help?
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#107 [03:03] <monster> Does
#108 [03:04] <monster> LifeNicer, are you still there?
#109 [03:04] * Barron18 [Barron18@notlogged] has joined #minecrafthelp
#110 [03:05] <Barron18> Minecraft crashing when i minimise the game on any version above 1.8.0
#111 [03:06] <monster> Barron18, are you sure you arent just closing out?
#112 [03:08] <Barron18> Positive yeah comes up with "Display driver stopped responding and has recovered" it seems to be a driver problem but not sure why i can only minimise on 1.8.0
#113 [03:12] <monster> Barron18, give me a moment
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#115 [03:12] <Barron18> Sure thanks for the assitance
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#124 [03:23] <monster> Barron, you might just have to launch minecraft on a 1.7.x version until mojang release another 1.8 update that may fix the problem. You can try contacting mojang but I think you are right, it doest have anything to actually do with minecraft it is more with your graphics driver. you might find some useful information here https://bugs.mojang.com/browse/MC-14051 But to start minecraft on an earlier version, start the launcher and
#125 [03:23] <monster> couldnt help more
#126 [03:23] <Goku070> Hello can someone help me with windows 10 if not wich channel do i have to go?
#127 [03:24] <monster> Goku070, I could try to help you
#128 [03:24] <Barron18> ill just continue to use version 1.8.0 thanks for your help
#129 [03:25] <monster> Barron18, no problem
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#131 [03:26] <Goku070> My question is that how can i fix nvidia 7025 / nvidia nforce 630a dont let me download windows 10 i have windows 7
#132 [03:28] <Goku070> Is it old nvidia or do i have to download another thing??
#133 [03:29] <monster> Goku070, Ill be honest. I have no idea what you are talking about. that is... you are in a minecraft help forum
#134 [03:30] <Goku070> Do you know a windows channel?
#135 [03:30] <monster> Goku070, I actaully do not im sorry
#136 [03:30] <Goku070> Ok
#137 [03:30] <Goku070> Thanks for helping me
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#142 [03:37] <Captainwarkillaz> I need help with my minecraft i cant run it because of windows 10 files
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#146 [03:43] <Josh_> Hi
#147 [03:43] * marko525 [marko525@notlogged] has joined #minecrafthelp
#148 [03:44] <marko525> hey i have some problems with my minecraft
#149 [03:44] <Josh_> I have been wanting to use a different email for my Minecraft, now yesterday I changed, but there were some issues. Then it sais ''Wait 2 hours'' but today! It's still not working. So could you fix this please.
#150 [03:45] <marko525> i cannot start minecraft, always crash
#151 [03:46] <Josh_> marko525: Re-install your Minecraft, then it should work.
#152 [03:46] <marko525> pls help me i just installed windows 10 and my minercfta always crached
#153 [03:46] <marko525> ok ty
#154 [03:46] <Josh_> Np
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#162 [03:56] <marko525> josh
#163 [03:56] <marko525> Josh_ i reinstall minercfat
#164 [03:56] <marko525> and still dosent work
#165 [03:56] <marko525> crach
#166 [03:56] <marko525> crash*
#167 [03:58] <marko525> it says is recommended to update graphic drivers but i scan with intel prorgram and ther isnt any new drivers
#168 [03:59] <marko525> Josh ?
#169 [04:02] <marko525> someone ?
#170 [04:02] <Monkey> I got the same problem
#171 [04:02] * mcmasterboss [mcmasterboss@notlogged] has joined #minecrafthelp
#172 [04:03] <Monkey> But I'm on windows 10. Are you?
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#174 [04:04] <mcmasterboss> Just bought minecraft but will not play. Checked graphics card, says up to date. Stumped! Please help. http://paste.ubuntu.com/12054373/
#175 [04:04] <marko525> pls help me crash http://paste.ubuntu.com/12054279/
#176 [04:06] * bellarocksx [bellarocksx@notlogged] has joined #minecrafthelp
#177 [04:06] <bellarocksx> http://paste.ubuntu.com/12054378/
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#180 [04:07] <bellarocksx> im struggling to play minecraft now i have windows 10 it won't load
#181 [04:08] <bellarocksx> @Lord_Ralex
#182 [04:08] <marko525> bellarocksx me too
#183 [04:09] <marko525> i now downloading ne drivers for windows 10 from nvidia i think it will help me
#184 [04:09] <bellarocksx> exactly i followed @Lord_Ralex instructions but it just stops
#185 [04:09] <marko525> yes
#186 [04:09] * iDomboCombo [iDomboCombo@notlogged] has joined #minecrafthelp
#187 [04:10] <bellarocksx> i just wanna play this world i have spent ages on and i can't
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#189 [04:11] <marko525> hahaha
#190 [04:11] <marko525> i know that fell
#191 [04:11] <marko525> feel
#192 [04:11] <bellarocksx> yh
#193 [04:11] <bellarocksx> i just gonna play sims
#194 [04:12] <Monkey> It can't find my drivers. Please help. http://paste.ubuntu.com/12054319/ Also I down't like the windows 10 minecraft beta. It's like xbox 360 with the layout but the running around and not being able to look it annoying and makes it difficult toplay
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#196 [04:15] <iDomboCombo> Hello,I'm having an error.When I launch my minecraft (1.7.2),it crashes,i've tried updating my drivers but Intel says there are no drivers update.Also on the DxDiag it says I have no processor but I have Intel Centrino 2 Inside. http://paste.ubuntu.com/12054431/
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#199 [04:17] <Galaxy_2Alex> Monkey, One moment.
#200 [04:17] * Hidde270 [Hidde270@notlogged] has quit. (Client Quit)
#201 [04:17] <Galaxy_2Alex> iDomboCombo, One moment
#202 [04:17] <iDomboCombo> Thanks
#203 [04:17] <Galaxy_2Alex> marko525, One moment
#204 [04:17] <Galaxy_2Alex> mcmasterboss, One moment
#205 [04:17] <iDomboCombo> Wow xD
#206 [04:18] <Monkey> I have the same problem as you idombocombo with the drivers
#207 [04:18] <iDomboCombo> Its annoying Monkey :/
#208 [04:18] <Monkey> Yh
#209 [04:18] <Monkey> I just wanna play some prison with friends :(
#210 [04:18] <Galaxy_2Alex> mcmasterboss, Download and Install the Catalyst Software Suite: http://support.amd.com/en-us/download/desktop/legacy?product=Legacy1&os=Windows%20Vista%20-%2064
#211 [04:18] <iDomboCombo> I hope Galaxy haves something for us
#212 [04:18] * SpeedySpeed [SpeedySpeed@notlogged] has joined #minecrafthelp
#213 [04:19] <Monkey> Yh me too. I trust in the galaxy lol
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#215 [04:20] <Galaxy_2Alex> marko525, Asus does not support Windows 10 on your system yet, contact their support about more information: https://www.asus.com/support/
#216 [04:20] <iDomboCombo> Ok its our time Monkey
#217 [04:20] <Galaxy_2Alex> Monkey, Your system does not support newer versions of Windows. You will have to downgrade to Windows 7/8.1 (Settings > Update & Security > Recovery > Go back to Windows 7/8.1), or upgrade your hardware: If you are on a Desktop, you can change your graphics card, however, we cannot assist with that. If it is a laptop, you will need a new system.
#218 [04:20] <Monkey> Brah
#219 [04:20] <Monkey> Ok thanks
#220 [04:20] <iDomboCombo> Huum
#221 [04:21] <iDomboCombo> Gratz Monkey you just need to downgrade
#222 [04:21] <Monkey> Simple enough
#223 [04:21] <iDomboCombo> Mine isnt going to be that simple :/
#224 [04:21] <Galaxy_2Alex> ??> iDomboCombo tools/gpuz
#225 [04:21] <Galaxy_2Alex> ??> iDomboCombo tools/gpu-z
#226 [04:21] <Absol> iDomboCombo: GPU-z is a utility which can, in some cases, help identify the model of graphics card on a system, even if there are no (or incorrect) drivers installed for it.
#227 [04:21] <Absol> iDomboCombo: GPU-z's download page (download the one without ASUS ROG Skin): http://www.techpowerup.com/downloads/SysInfo/GPU-Z/
#228 [04:22] <iDomboCombo> So I need to download that?
#229 [04:22] * helpneeded [helpneeded@notlogged] has joined #minecrafthelp
#230 [04:22] <iDomboCombo> Galaxy_2Alex i need to dl that?
#231 [04:22] <helpneeded> hello i need help
#232 [04:22] * LordEuronymous [LordEuronymous@notlogged] has joined #minecrafthelp
#233 [04:22] <Galaxy_2Alex> iDomboCombo, Download that, and tell me which graphics card you have.
#234 [04:22] <Galaxy_2Alex> ??> helpneeded ask
#235 [04:22] <Absol> helpneeded: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#236 [04:22] <iDomboCombo> Ok
#237 [04:22] <Absol> helpneeded: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#238 [04:23] <helpneeded> how to update ps3 minecraft version
#239 [04:23] <helpneeded> is it free in disc?
#240 [04:23] <Galaxy_2Alex> helpneeded, The updates will be automatically distributed, there is nothing you can do to speed them up.
#241 [04:24] <helpneeded> is it free in disc/
#242 [04:24] <Galaxy_2Alex> helpneeded, Yes.
#243 [04:24] <helpneeded> can we update game content in disc?
#244 [04:24] <Galaxy_2Alex> helpneeded, But you need an Internet connection.
#245 [04:24] <iDomboCombo> Galaxy_2Alex,i've installed that,what now?
#246 [04:24] <Galaxy_2Alex> helpneeded, The disc itself does not change as far as I know.
#247 [04:24] <Galaxy_2Alex> iDomboCombo, Open it, and tell me the content of the "Name" box.
#248 [04:25] <helpneeded> will it be there for disc also i am asking
#249 [04:25] <iDomboCombo> My computer is in portuguese Galaxy_2Alex will you understand it?
#250 [04:25] <Galaxy_2Alex> helpneeded, No, there will be no disc with an update.
#251 [04:25] <Galaxy_2Alex> iDomboCombo, I should be able to, the name is generic.
#252 [04:25] <helpneeded> i am using minecraft disc
#253 [04:25] <helpneeded> can we update it
#254 [04:25] * Monkey [Monkey@notlogged] has quit. (Quit: Web client closed)
#255 [04:26] <iDomboCombo> Familia de chipsets mobile intel(r) 45 express
#256 [04:26] <Galaxy_2Alex> helpneeded, Yes, you should be able to, but I don't know how. You may want to ask here: http://www.minecraftforum.net/forum/331-ps3-edition-support/
#257 [04:26] <helpneeded> or is it just for download software
#258 [04:26] <helpneeded> *downloaded
#259 [04:26] <helpneeded> ok
#260 [04:26] <helpneeded> thank you
#261 [04:26] <helpneeded> bye
#262 [04:26] <iDomboCombo> Galaxy i sent you the name
#263 [04:27] <Galaxy_2Alex> iDomboCombo, Download and Install this driver: https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-Windows-7-Windows-Vista-exe-
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#265 [04:27] <iDomboCombo> Dude I love you
#266 [04:27] <iDomboCombo> <3333
#267 [04:27] <Galaxy_2Alex> iDomboCombo, Haha, no problem :)
#268 [04:28] <iDomboCombo> Galaxy_2Alex will it need to restart my computer?
#269 [04:29] * gameboy25724 [gameboy25724@notlogged] has joined #minecrafthelp
#270 [04:29] <Galaxy_2Alex> iDomboCombo, Most likely, if it doesn't say you should, do it anyway.
#271 [04:29] * totog [totog@notlogged] has joined #minecrafthelp
#272 [04:29] <iDomboCombo> Galaxy_2Alex,you sure this will work?
#273 [04:29] * totog [totog@notlogged] has quit. (Client Quit)
#274 [04:29] <Galaxy_2Alex> iDomboCombo, If not, it's not gonna be easy...
#275 [04:30] <Galaxy_2Alex> iDomboCombo, But it should
#276 [04:30] <iDomboCombo> Galaxy_2Alex,oh god...
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#278 [04:31] <gameboy25724> we just upgraded our computer to Windows 10 and now my son can't play minecraft because the graphics card is not current (or something like that!). I followed the tips but our graphics driver didn't have a link to upgrade. Attached is a link to some details. I don't really know what I am doing with computers so help would be appreciated. http://paste.ubuntu.com/12053981/
#279 [04:31] <Galaxy_2Alex> gameboy25724, One moment
#280 [04:31] <gameboy25724> thanks
#281 [04:31] <Galaxy_2Alex> gameboy25724, Download and Install this driver: http://www.nvidia.com/download/driverResults.aspx/87789/en-us
#282 [04:32] * Sacha0807 [Sacha0807@notlogged] has joined #minecrafthelp
#283 [04:32] <gameboy25724> thank you I will try. Do I just click on the link and follow instructions?
#284 [04:32] <iDomboCombo> gameboy25724,Download that.
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#286 [04:33] * booootjeexx [booootjeexx@notlogged] has joined #minecrafthelp
#287 [04:33] <gameboy25724> will it change anything else on the computer?
#288 [04:33] <iDomboCombo> gameboy25724,yes,the driver.
#289 [04:33] <Galaxy_2Alex> gameboy25724, It fill fix your PC, it's the driver you need for your graphics card.
#290 [04:33] * Sacha0807 [Sacha0807@notlogged] has quit. (Client Quit)
#291 [04:33] <gameboy25724> ok thanks
#292 [04:33] <iDomboCombo> Galaxy_2Alex,I will restart my computer now.When it restarts i will come back here.See ya!
#293 [04:34] * iDomboCombo [iDomboCombo@notlogged] has quit. (Quit: Web client closed)
#294 [04:34] <mcmasterboss> Galaxy2Alex Than k you! seems to work now. Be back if not :)
#295 [04:34] <booootjeexx> mijn minecraft wil niet opstarten
#296 [04:34] * mcmasterboss [mcmasterboss@notlogged] has quit. (Quit: Web client closed)
#297 [04:34] <Galaxy_2Alex> ??> booootjeexx lang/nl
#298 [04:34] <Absol> booootjeexx: Wij spreken hier alleen Engels. U kunt echter, indien u dat wenst, het proberen met behulp van een vertaler, zoals https://translate.google.com/#nl/en
#299 [04:35] <booootjeexx> my minecraft will not boot
#300 [04:35] <Galaxy_2Alex> booootjeexx, What happens if you try?
#301 [04:35] * UJ [UJ@notlogged] has quit. (Client Quit)
#302 [04:36] * marko525 [marko525@notlogged] has quit. (Quit: Web client closed)
#303 [04:36] <booootjeexx> then it says: dix the problem or chanel
#304 [04:36] <booootjeexx> fix*
#305 [04:36] <Galaxy_2Alex> booootjeexx, Do you have a link to your DxDiag?
#306 [04:36] <booootjeexx> yes i have
#307 [04:37] <Galaxy_2Alex> booootjeexx, Could you please give it to us by posting it into this chat?
#308 [04:37] <booootjeexx> I have the link of ubuntu
#309 [04:38] <booootjeexx> because I puree copy and paste everything and then Utubun
#310 [04:38] <Galaxy_2Alex> booootjeexx, Could you please give it to us by posting it into this chat?
#311 [04:39] <Galaxy_2Alex> booootjeexx, The link that is.
#312 [04:39] <booootjeexx> http://paste.ubuntu.com/12054496/
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#318 [04:40] <booootjeexx> I puree it do to fix the problem and that I had done but now I really do not know what to do
#319 [04:40] * raed123 [raed123@notlogged] has quit. (Client Quit)
#320 [04:41] <Galaxy_2Alex> booootjeexx, Your system does not support newer versions of Windows. You will have to downgrade to Windows 7/8.1 (Settings > Update & Security > Recovery > Go back to Windows 7/8.1), or upgrade your hardware: If you are on a Desktop, you can change your graphics card, however, we cannot assist with that. If it is a laptop, you will need a new system.
#321 [04:41] * LordEuronymous [LordEuronymous@notlogged] has quit. (Read error: Connection reset by peer)
#322 [04:41] <Galaxy_2Alex> booootjeexx, You may actually not able to downgrade since you are using the Insider Build, so you will have to manually downgrade.
#323 [04:42] * LordEuronymous [LordEuronymous@notlogged] has joined #minecrafthelp
#324 [04:43] <booootjeexx> I previously had Windows 7.1 and Windows 10 when I puree download according to their
#325 [04:43] * techno156 [techno156@notlogged] has joined #minecrafthelp
#326 [04:43] <Galaxy_2Alex> booootjeexx, Your graphics card is not supported by AMD.
#327 [04:43] <booootjeexx> I have now paid for nothing
#328 [04:44] <Galaxy_2Alex> booootjeexx, Your system also doesn't meet the minimum system requirements. You should have checked before buying the game.
#329 [04:44] <Galaxy_2Alex> ??> booootjeexx requirements
#330 [04:44] <Absol> booootjeexx: Minecraft is a modern game with modern requirements, which are belied by its retro style. http://is.gd/mc_requirements
#331 [04:45] <booootjeexx> :but my best friend had minecraft four years ago bought
#332 [04:45] * Hyoengjun_Han [Hyoengjun_Han@notlogged] has joined #minecrafthelp
#333 [04:45] <booootjeexx> and that went quite well
#334 [04:46] * Cplayer305 [Cplayer305@notlogged] has joined #minecrafthelp
#335 [04:46] <Cplayer305> hello
#336 [04:46] <Hyoengjun_Han> Hello, people. I am in desperate situation and I don't know what to do
#337 [04:46] <Hyoengjun_Han> I have a problem about my Minecraft windows 10 bet edition
#338 [04:46] <Cplayer305> i can probably help
#339 [04:46] <Hyoengjun_Han> On July 29, 2015
#340 [04:47] <Cplayer305> what happened
#341 [04:47] <Hyoengjun_Han> I already earned the code from Mojang and also already used the redeem code
#342 [04:48] <Cplayer305> and what happened after you redeemed the code
#343 [04:48] <Hyoengjun_Han> And I could see the download link, but since I thought downloading the game after updating my OS
#344 [04:48] * osman [osman@notlogged] has joined #minecrafthelp
#345 [04:48] <Hyoengjun_Han> I just left the website without downloading the game
#346 [04:48] <Hyoengjun_Han> And today,
#347 [04:49] <Cplayer305> you download it from the windows store
#348 [04:49] <Galaxy_2Alex> Hyoengjun_Han, The Windows 10 Edition is only supported on Windows 10.
#349 [04:49] <Hyoengjun_Han> I tried to re-use the redeem code but everytime I tried, it didn't work in Windows 10
#350 [04:49] * yuji [yuji@notlogged] has joined #minecrafthelp
#351 [04:49] <Cplayer305> what did u see
#352 [04:49] * UJ [UJ@notlogged] has joined #minecrafthelp
#353 [04:50] * yuji [yuji@notlogged] has quit. (Client Quit)
#354 [04:50] <Galaxy_2Alex> Hyoengjun_Han, No, you should be able to straight go to the Minecraft Windows 10 Edition page and download it if you already redeemed it via mojang.com.
#355 [04:50] <Hyoengjun_Han> I was shocked and even I visited the windows 10 store, it doesn't show that I already bought the game
#356 [04:50] * UJ [UJ@notlogged] has quit. (Client Quit)
#357 [04:50] <Galaxy_2Alex> Hyoengjun_Han, You are using the wrong Micorosft Account on the Windows Store, or accidently redeemed it to the wrong account,
#358 [04:50] <Cplayer305> When will 32 bit be supported by minecraft windows 10 edition?
#359 [04:51] * osman [osman@notlogged] has quit. (Client Quit)
#360 [04:51] <Galaxy_2Alex> Cplayer305, With the next update, there is no date for that yet.
#361 [04:51] <Galaxy_2Alex> Cplayer305, You can, however, still play the regular PC Edition.
#362 [04:51] <Cplayer305> There was an update released today, correct?
#363 [04:52] <Hyoengjun_Han> I don't know what was happening, but it always appeared that the code was already used
#364 [04:52] <Galaxy_2Alex> Cplayer305, Not that I know of.
#365 [04:52] <Galaxy_2Alex> Cplayer305, Version is still 0.12.0
#366 [04:52] * Patrick [Patrick@notlogged] has joined #minecrafthelp
#367 [04:52] <Hyoengjun_Han> it was my Mojang account and Microsoft account, and both are mine
#368 [04:53] <Galaxy_2Alex> Hyoengjun_Han, You may want to contact Mojang with your transaction ID and the redeem code.
#369 [04:53] <Galaxy_2Alex> ??> Hyoengjun_Han account/trans-id
#370 [04:53] <Absol> Hyoengjun_Han: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#371 [04:53] <Absol> Hyoengjun_Han: If you used PaySafeCard, your transaction ID is the card number.
#372 [04:53] <Galaxy_2Alex> ??> Hyoengjun_Han account/send-email
#373 [04:53] <Absol> Hyoengjun_Han: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#374 [04:53] <Patrick> Every time i go to a server it say java.lang and etc... do you know how to fix it
#375 [04:54] <Galaxy_2Alex> Patrick, Please give us the full error message..
#376 [04:54] <Cplayer305> Galaxy_2Alex, A guy from mojang updated the website with the update 0.12.2.0
#377 [04:54] * booootjeexx [booootjeexx@notlogged] has quit. (Quit: Web client closed)
#378 [04:54] <Hyoengjun_Han> Galaxy_Alex, I can't expect what would happen next, but thank you very much
#379 [04:55] <nighter> Hyoengjun_Han: I think that help with code redemptions for Minecraft: Windows 10 Edition beta are done through Xbox Live support.
#380 [04:55] <Galaxy_2Alex> Cplayer305, Ah, right, did not see that. It will probably be released in the course of the day, and there is nothing you can do to speed it up.
#381 [04:55] <Cplayer305> Ah, I see, Thanks foooooooooooooooooooo help
#382 [04:56] <Cplayer305> typo
#383 [04:56] <Patrick> the full error say's that go to java.lang.nullpointerexpception
#384 [04:56] <Hyoengjun_Han> Xbox Live support? but actually I'm 15 and korean and I do have Microsoft account but don't seem I have Xbox Live account
#385 [04:56] <Galaxy_2Alex> Patrick, Does it also happen on this server? mctest.ae97.net
#386 [04:56] * gameboy25724 [gameboy25724@notlogged] has quit. (Ping timeout: 204 seconds)
#387 [04:56] <Patrick> no i go to hypixel!!!!
#388 [04:56] <nighter> It's Xbox Live/Microsoft accounts. You can find help here: https://support.xbox.com/
#389 [04:56] <Cplayer305> everyone who has a microsoft acccount has a xbox live account
#390 [04:57] <Galaxy_2Alex> Patrick, Please try to connect to this server and tell me if it works, this server purely exists for testing.
#391 [04:57] <Hyoengjun_Han> Thank you all of you folks! I'll do my own work
#392 [04:57] <Patrick> what server???
#393 [04:57] <Galaxy_2Alex> Patrick, mctest.ae97.net
#394 [04:58] <Patrick> ok
#395 [04:58] * Cplayer305 [Cplayer305@notlogged] has quit. (Quit: Web client closed)
#396 [04:59] <Patrick> Galaxy_2Alex i don't have an email!!!
#397 [04:59] <Galaxy_2Alex> Patrick, No, it's a server adress. You are supposed to try to connect to that adress in Minecraft.
#398 [05:00] <Patrick> I f'n dont know its address!!!!!!!!!
#399 [05:00] <Galaxy_2Alex> Patrick, It's mctest.ae97.net
#400 [05:00] <Galaxy_2Alex> Patrick, That's the IP to the server
#401 [05:01] <Patrick> oh thanks and sorry
#402 [05:01] <Patrick> I dont know its password
#403 [05:02] <Galaxy_2Alex> Patrick, No, you are supposed to copy this adress, then go into Minecraft, press "direct connect" and enter this server, and tell me if you cann connect to this server in Minecraft or not.
#404 [05:03] * Clock [Clock@notlogged] has quit. (Ping timeout: 202 seconds)
#405 [05:03] <Patrick> ohhhhhhhhhhh so sorry
#406 [05:04] * Clock [Clock@notlogged] has joined #minecrafthelp
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#409 [05:06] <Patrick> Galaxy_2Alex do i press prompt, eneable or disable i think
#410 [05:06] <Galaxy_2Alex> Patrick, Are you using ESET?
#411 [05:06] <Galaxy_2Alex> Patrick, Or what is that?
#412 [05:07] <Patrick> don't worry do you have 1.8
#413 [05:07] <Galaxy_2Alex> Patrick, Uhm, sorry?
#414 [05:08] <Patrick> no or yes
#415 [05:08] * naria1231 [naria1231@notlogged] has joined #minecrafthelp
#416 [05:08] <Galaxy_2Alex> Patrick, I do have it in some of my instances.
#417 [05:08] * naria1231 [naria1231@notlogged] has quit. (Client Quit)
#418 [05:09] <Patrick> i do and it say enable promt and diseable
#419 [05:09] <Galaxy_2Alex> Patrick, Click enable.
#420 [05:09] <Patrick> ok
#421 [05:09] * naria1231 [naria1231@notlogged] has joined #minecrafthelp
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#423 [05:10] * GalloUrias14 [GalloUrias14@notlogged] has joined #minecrafthelp
#424 [05:11] <Patrick> it doesn't work for me
#425 [05:11] * Manav [Manav@notlogged] has joined #minecrafthelp
#426 [05:11] * GalloUrias14 [GalloUrias14@notlogged] has quit. (Client Quit)
#427 [05:11] <Galaxy_2Alex> Patrick, What Antivirus program are you using?
#428 [05:11] * GalloUrias14 [GalloUrias14@notlogged] has joined #minecrafthelp
#429 [05:12] <Patrick> kieNett minecraft
#430 [05:12] * naria1231 [naria1231@notlogged] has joined #minecrafthelp
#431 [05:12] <Galaxy_2Alex> ??> Patrick tools/hjt
#432 [05:12] <Absol> Patrick: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#433 [05:12] <Absol> Patrick: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#434 [05:12] <Patrick> what do you mean
#435 [05:12] <Galaxy_2Alex> Patrick, Ignore messages starting with ??>, and follow the instructions from Absol starting with your username.
#436 [05:12] * Hamza2705 [Hamza2705@notlogged] has joined #minecrafthelp
#437 [05:12] * Nick_ [Nick_@notlogged] has joined #minecrafthelp
#438 [05:12] * naria1231 [naria1231@notlogged] has quit. (Client Quit)
#439 [05:13] <Hamza2705> i need help with my hacked account
#440 [05:13] <Galaxy_2Alex> ??> Hamza2705 account/hacked
#441 [05:13] <Absol> Hamza2705: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#442 [05:13] <Absol> Hamza2705: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#443 [05:13] <Manav> How to join mineplex ? When i join it it comes like 'Internal Exception: java.lang.NullPointerException
#444 [05:13] <Hamza2705> i have already done that, but i havent recieved any email
#445 [05:13] <Galaxy_2Alex> Hamza2705, Have you contacted Mojang?
#446 [05:13] <Patrick> what do i do after the link you gave me
#447 [05:14] <Clock> Patrick, are you using keiNett launcher?
#448 [05:14] <Patrick> yes
#449 [05:14] <Galaxy_2Alex> good point.
#450 [05:14] <Hamza2705> i have filled out that link u guys gave me
#451 [05:14] <Nick_> i cant login to my old account because the security questions locked me out and i cant login to the email because i forgot the password but im loggged into the launcher
#452 [05:14] <Galaxy_2Alex> Patrick, So you did not buy Minecraft?
#453 [05:14] <Patrick> no
#454 [05:14] <Galaxy_2Alex> Manav, What is your Minecraft Username?
#455 [05:14] <Hamza2705> it was a form i filled out with my information and transaction id
#456 [05:14] <Manav> Why
#457 [05:15] <Patrick> my user name is BeastBoy
#458 [05:15] <Galaxy_2Alex> Hamza2705, YOu will have to wait for them to answer. It can take up to two weeks for them to get back to you at the moment.
#459 [05:15] <Hamza2705> ok
#460 [05:15] <Galaxy_2Alex> Patrick, Any reason you are using a cracked launcher?
#461 [05:15] <Manav> Mine is mango
#462 [05:15] * Hamza2705 [Hamza2705@notlogged] has quit. (Client Quit)
#463 [05:15] <Patrick> no why?
#464 [05:15] <Galaxy_2Alex> Patrick, Please use the official launcher from minecraft.net/download and try again.
#465 [05:15] <Nick_> i cant login to my old account because the security questions locked me out and i cant login to the email because i forgot the password but im loggged into the launcher, cany someone help me with this
#466 [05:16] <Galaxy_2Alex> Nick_, Contact Mojang with your transaction ID.
#467 [05:16] <Galaxy_2Alex> ??> Nick_ account/trans-id
#468 [05:16] <Absol> Nick_: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#469 [05:16] <Absol> Nick_: If you used PaySafeCard, your transaction ID is the card number.
#470 [05:16] <Galaxy_2Alex> ??> Nick_ account/send-email
#471 [05:16] <Absol> Nick_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#472 [05:16] <Galaxy_2Alex> Manav, ...just "Mango"?
#473 [05:16] <Nick_> it was like 3 years ago
#474 [05:16] <Nick_> im logged into the launcher
#475 [05:16] <Galaxy_2Alex> ??> Nick_ account/trans-id/skrill
#476 [05:16] <Absol> Nick_: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#477 [05:17] <Absol> Nick_: If you need to recover your transaction ID from this service, you will need to contact Skrill: https://help.skrill.com/en/SpeakToSkrill
#478 [05:17] * Zedwick [Zedwick@notlogged] has quit. (Read error: Connection reset by peer)
#479 [05:17] <Patrick> but do i have to buy it i want it for free
#480 [05:17] <Galaxy_2Alex> Nick_, This is how you receive your transaction ID.
#481 [05:17] <Galaxy_2Alex> Patrick, ...
#482 [05:17] <Patrick> what i dot want to buy it
#483 [05:17] <Galaxy_2Alex> Patrick, Yes, and now please leave, we do not assist with pirated account.
#484 [05:17] <Patrick> what your not helping meee
#485 [05:17] * Zedwick [Zedwick@notlogged] has joined #minecrafthelp
#486 [05:18] <Galaxy_2Alex> Patrick, Why should I? You did something that is illegal.
#487 [05:18] <Galaxy_2Alex> ??> Patrick rules/1
#488 [05:18] <Absol> Patrick: http://is.gd/zB1w9I Rule 1: Do not talk about anything which is illegal in the USA, or would violate the Terms of Use of any software or service.
#489 [05:18] * Manav_ [Manav_@notlogged] has joined #minecrafthelp
#490 [05:18] <Manav_> I can't join mineplex
#491 [05:18] <Patrick> what!!!! are you serious
#492 [05:18] <Galaxy_2Alex> Manav_, Have you bought Minecraft?
#493 [05:19] * Nick_ [Nick_@notlogged] has quit. (Quit: Web client closed)
#494 [05:19] <Manav_> I didn't buy it
#495 [05:19] * Manav [Manav@notlogged] has quit. (Ping timeout: 204 seconds)
#496 [05:19] <GalloUrias14> I cannot log in to my account, i put the rite username, It doesn't let me log in I tried to change the password but I don't receive an email ?! What can I do ?
#497 [05:19] <Galaxy_2Alex> Patrick, This is the official Minecraft tech support, why should we help you?
#498 [05:19] <Galaxy_2Alex> Manav_, Please leave this channel, we do not assist with illegal processes.
#499 [05:19] * Manav_ [Manav_@notlogged] has quit. (Client Quit)
#500 [05:19] <Patrick> BULLY
#501 [05:19] <Patrick> i got it from a youtuber dude
#502 [05:19] <Galaxy_2Alex> Patrick, ...just say the f word so we're done here quicker.
#503 [05:20] <Galaxy_2Alex> Galaxy_2Alex, What is your Minecraft Username?
#504 [05:20] * Hamza2705 [Hamza2705@notlogged] has joined #minecrafthelp
#505 [05:20] * GalloUrias14 [GalloUrias14@notlogged] has quit. (Quit: Web client closed)
#506 [05:21] <Patrick> i got bought minecraft before but i think someone took my account
#507 [05:21] <Galaxy_2Alex> Patrick, You can recover your account:
#508 [05:21] <Galaxy_2Alex> ??> Patrick account/hacked
#509 [05:21] <Absol> Patrick: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#510 [05:22] <Absol> Patrick: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#511 [05:22] <Patrick> fine i delete kienett and buy the real one :(
#512 [05:23] <Patrick> ok absol:(
#513 [05:24] <Patrick> Galaxy_2Alex how much does it cost though
#514 [05:24] <Galaxy_2Alex> Patrick, 26$ / 20€
#515 [05:25] * krooko [krooko@notlogged] has joined #minecrafthelp
#516 [05:26] <Patrick> i want 1.9 version
#517 [05:26] <Galaxy_2Alex> Patrick, Any future updates will be free.
#518 [05:26] <Patrick> no it won't
#519 [05:26] * krooko [krooko@notlogged] has quit. (Client Quit)
#520 [05:26] <Patrick> 1.9 will be expensive
#521 [05:26] <Galaxy_2Alex> Patrick, Yes, any future updates for that version of Minecraft will be completely free of charge, it's part of the EULA.
#522 [05:27] <Galaxy_2Alex> Patrick, 1.9 will be completely free.
#523 [05:27] <Patrick> can you get minecraft in forge is it ok in forge.com??
#524 [05:27] <Galaxy_2Alex> Patrick, minecraftforge.net
#525 [05:27] <Patrick> yes is it ok
#526 [05:28] <Galaxy_2Alex> Patrick, We do not assist with problems with it, and as far as I know, you can only used it with an actual Minecraft account.
#527 [05:29] <Patrick> ok will it aloud me to go to servers?
#528 [05:29] <Galaxy_2Alex> Patrick, You can only go on servers if you have bought the game.
#529 [05:29] * Sirloin [Sirloin@notlogged] has joined #minecrafthelp
#530 [05:29] <Patrick> fuck
#531 [05:29] * AuBot kicked Patrick from #minecrafthelp (Reason: atrick :Please keep it civil.)
#532 [05:30] <Galaxy_2Alex> yay, he said the f word :D
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#534 [05:31] * OldManJake [OldManJake@notlogged] has joined #minecrafthelp
#535 [05:31] * Sirloin [Sirloin@notlogged] has quit. (Client Quit)
#536 [05:31] <ThePirateGaming> hrmm
#537 [05:31] * Sirloin [Sirloin@notlogged] has joined #minecrafthelp
#538 [05:31] <Galaxy_2Alex> ThePirateGaming, Hello.
#539 [05:32] <ThePirateGaming> I think my only problem is that I need a new computer...
#540 [05:32] <OldManJake> i have a problem maybe it's illegal or not
#541 [05:32] <ThePirateGaming> We dont know who you are, so go ahead and explain OldManJake ?
#542 [05:32] * Sirloin [Sirloin@notlogged] has quit. (Remote host closed the connection)
#543 [05:32] <Galaxy_2Alex> OldManJake, It is.
#544 [05:32] * Sirloin [Sirloin@notlogged] has joined #minecrafthelp
#545 [05:32] <Galaxy_2Alex> ThePirateGaming, He has been here before, cracked client.
#546 [05:32] <ThePirateGaming> Ah
#547 [05:32] <Galaxy_2Alex> ThePirateGaming, Go ahead and tell me your issue.
#548 [05:33] <ThePirateGaming> Erm
#549 [05:33] <ThePirateGaming> Lemme get it
#550 [05:33] * titus987 [titus987@notlogged] has quit. (Quit: Web client closed)
#551 [05:33] <ThePirateGaming> org.lwjgl.LWJGLException: Pixel format not accelerated
#552 [05:33] <Galaxy_2Alex> ThePirateGaming, Do you have a link to your DxDiag?
#553 [05:33] <ThePirateGaming> yea
#554 [05:33] <ThePirateGaming> Do I post it publicly here?
#555 [05:33] <Galaxy_2Alex> ThePirateGaming, Yes please.
#556 [05:33] <ThePirateGaming> http://paste.ubuntu.com/12054723/
#557 [05:34] <OldManJake> I downloaded KieNett minecraft for free i got it from a youtuber
#558 [05:34] <Galaxy_2Alex> OldManJake, Please say the f word again.
#559 [05:34] <ThePirateGaming> OldManJake do you have a premium account?
#560 [05:34] * ekrem [ekrem@notlogged] has joined #minecrafthelp
#561 [05:34] <Galaxy_2Alex> ThePirateGaming, Sorry, but we don't support Windows XP in this channel anymore since it us outdated.
#562 [05:34] <OldManJake> use too
#563 [05:34] <Galaxy_2Alex> *is
#564 [05:34] <ThePirateGaming> damnit
#565 [05:35] <ThePirateGaming> Well is it because im using Windows XP that it isnt working or ?
#566 [05:35] <OldManJake> No way Galaxy_2Alex your a BULLY
#567 [05:35] * BeastingIt [BeastingIt@notlogged] has joined #minecrafthelp
#568 [05:35] <Galaxy_2Alex> OldManJake, I already told you everything you need to know: Buy the game, or go away please.
#569 [05:35] <Galaxy_2Alex> ThePirateGaming, It doesn't really look like your PC could run Minecraft at all.
#570 [05:35] <ThePirateGaming> Thats what I guessed :/
#571 [05:35] <BeastingIt> hey guys can someone help me with a problem
#572 [05:35] <ThePirateGaming> It can't even run old games
#573 [05:35] <Galaxy_2Alex> ??> BeastingIt ask
#574 [05:35] <OldManJake> Im talking to another guy im sorry
#575 [05:35] <Absol> BeastingIt: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#576 [05:35] <Absol> BeastingIt: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#577 [05:36] <BeastingIt> ok
#578 [05:36] <OldManJake> Galaxy_2Alax i have 1 more question
#579 [05:36] * ekrem [ekrem@notlogged] has quit. (Client Quit)
#580 [05:36] <ThePirateGaming> OldManJake if you need some assistance with your minecraft problems go on twitter and message me at @PirateGamingThe
#581 [05:36] <Galaxy_2Alex> OldManJake, And I may have 1 more answer.
#582 [05:37] <OldManJake> ok what
#583 [05:37] <BeastingIt> i run minecraft and i press play and it says that my drive needs to be updated i keep updating it. allso i have windows 10
#584 [05:37] <Galaxy_2Alex> deathspawn, Do you have a link to your DxDiag? If so, please give us the link to it by posting it into this chatroom.
#585 [05:38] <OldManJake> what is it Gakaxy_2Alex what's your last question
#586 [05:38] <Galaxy_2Alex> OldManJake, No, I said I have one more answer to the one more question you have...
#587 [05:38] <ThePirateGaming> OldManJake check your messages
#588 [05:38] <OldManJake> oh
#589 [05:39] <OldManJake> your 1.9 is for $25.00 BULLY
#590 [05:39] <BeastingIt> ill post the ling to the DxDiag so you can see my trouble
#591 [05:40] <ThePirateGaming> OldManJake check your PM's aka messages and I can assist you
#592 [05:40] <BeastingIt> *link
#593 [05:40] <Galaxy_2Alex> OldManJake, No, it's for the full game, and any updates in the future will be free.
#594 [05:40] <Galaxy_2Alex> BeastingIt, Yes please.
#595 [05:40] <BeastingIt> http://paste.ubuntu.com/12054725/
#596 [05:40] <OldManJake> oh ok im sorry for saying the f word and saying your an bully
#597 [05:40] <ThePirateGaming> Gosh, I never knew this this existed until I checked the support page...
#598 [05:40] <Galaxy_2Alex> BeastingIt, Your system does not support newer versions of Windows. You will have to downgrade to Windows 7/8.1 (Settings > Update & Security > Recovery > Go back to Windows 7/8.1), or upgrade your hardware: If you are on a Desktop, you can change your graphics card, however, we cannot assist with that. If it is a laptop, you will need a new system.
#599 [05:41] <OldManJake> And my real name was patrick byeeeeeeeeeeeeeeeeee
#600 [05:42] * AustriaGamingzz [AustriaGamingzz@notlogged] has joined #minecrafthelp
#601 [05:42] <ThePirateGaming> I know a patrick :P
#602 [05:42] <ThePirateGaming> Dont remember his last time...you remind me of him...
#603 [05:42] <BeastingIt> ok,how do i upgrade my hardware so i can play minecraft
#604 [05:42] <OldManJake> HEY!!!!
#605 [05:42] <ThePirateGaming> You need to downgrade your computer
#606 [05:42] <Galaxy_2Alex> BeastingIt, that is already part of my message.
#607 [05:43] <ThePirateGaming> Yeah
#608 [05:43] <AustriaGamingzz> I had Minecraft downloaded, running on a windows 7 laptop. i updated to windows 10, and want to play minecraft but it wont work. What do i do?
#609 [05:43] <Galaxy_2Alex> BeastingIt, The part after "or upgrade your hardware).
#610 [05:43] <BeastingIt> ok,:O
#611 [05:43] <Galaxy_2Alex> AustriaGamingzz, Do you have a link to your DxDiag? If so, please give us the link (URL) to it by posting it into this chatroom.
#612 [05:43] <AustriaGamingzz> one sec pls
#613 [05:43] <AustriaGamingzz> http://paste.ubuntu.com/12054761/
#614 [05:43] <AustriaGamingzz> there
#615 [05:43] <Galaxy_2Alex> AustriaGamingzz, One moment
#616 [05:43] * ThePirateGaming [ThePirateGaming@notlogged] has quit. (Quit: Web client closed)
#617 [05:43] <Galaxy_2Alex> AustriaGamingzz, Your system does not support newer versions of Windows. You will have to downgrade to Windows 7/8.1 (Settings > Update & Security > Recovery > Go back to Windows 7/8.1), or upgrade your hardware: If you are on a Desktop, you can change your graphics card, however, we cannot assist with that. If it is a laptop, you will need a new system.
#618 [05:44] <OldManJake> ThePirateGaming i got a question that i need help
#619 [05:44] * ThePirateGaming [ThePirateGaming@notlogged] has joined #minecrafthelp
#620 [05:44] <AustriaGamingzz> so i cant run windows 10 on here?
#621 [05:44] <Galaxy_2Alex> AustriaGamingzz, No.
#622 [05:44] <BeastingIt> that sucks i just got windows 10 yesterday,but i guess its worth it to downgrade. right?
#623 [05:44] <AustriaGamingzz> ok. thx
#624 [05:44] <Galaxy_2Alex> BeastingIt, If you want to play Minecraft: Yes.
#625 [05:45] <ThePirateGaming> "For assistance with Minecraft: Windows 10 Edition beta, please visit: https://goo.gl/xFK35K"
#626 [05:45] <BeastingIt> ok thanks
#627 [05:45] <ThePirateGaming> This is my first computer, and it was made 4 years after I was born...gosh...
#628 [05:45] <AustriaGamingzz> so i must downgrade my laptop
#629 [05:46] <AustriaGamingzz> to an older version of windows
#630 [05:46] <ThePirateGaming> Yeah, you might want to run a recovers just incase
#631 [05:46] <ThePirateGaming> recovery*
#632 [05:46] <ThePirateGaming> to before you upgraded
#633 [05:46] <ThePirateGaming> If you don't know how to do that, they explained it earlier
#634 [05:46] <AustriaGamingzz> i have. how do i downgrade?
#635 [05:46] <Galaxy_2Alex> ThePirateGaming, Downgrading on Windows 10 within the first 30 days is pretty easy.
#636 [05:47] <Galaxy_2Alex> AustriaGamingzz, It was part of my instructions.
#637 [05:47] <Galaxy_2Alex> AustriaGamingzz, Settings > Update & Security > Recovery > Go back to Windows 7/8.1
#638 [05:47] <ThePirateGaming> This computer is Windows XP so I cant use Windows 10 :/
#639 [05:47] <OldManJake> when i play minecraft in my mac it lags for no reason help
#640 [05:47] <AustriaGamingzz> it only says that i can do i restart
#641 [05:47] <Galaxy_2Alex> OldManJake, Have you bought the game yet?
#642 [05:47] <AustriaGamingzz> a restart*
#643 [05:48] <OldManJake> yes got the forge one though
#644 [05:48] <ThePirateGaming> OldManJake if you would like assistance, you can contact me on twitter Twitter.com/PirateGamingThe I can help you with your issues in another manner
#645 [05:48] <Galaxy_2Alex> AustriaGamingzz, On this page, there is no "Go back to Windows X"?: http://i.imgur.com/Q6qUTTw.png
#646 [05:48] <OldManJake> ok
#647 [05:49] <OldManJake> but ThePirateGaming don't have twitter
#648 [05:49] <ThePirateGaming> ?
#649 [05:49] <ThePirateGaming> Oh woops
#650 [05:49] <ThePirateGaming> twitter.com/PirateGamingThe
#651 [05:49] <ThePirateGaming> I always get it mixed up with my username
#652 [05:50] <ThePirateGaming> Just message me on there, and you can leave this page while I help you there
#653 [05:50] <ThePirateGaming> Galaxy_2Alex how long do you sit in this chatroom?
#654 [05:51] <Galaxy_2Alex> ThePirateGaming, I don't have set times, I can just come and go whenever I want.
#655 [05:51] <ThePirateGaming> Do you atleast get paid?
#656 [05:51] <Galaxy_2Alex> ThePirateGaming, No.
#657 [05:51] <ThePirateGaming> Darn
#658 [05:51] <ThePirateGaming> It'd be nice to get paid to talk to people
#659 [05:52] <AustriaGamingzz> galaxy please wait one minute
#660 [05:52] <ThePirateGaming> If I get new parts for my computer such as a new video card, more ram do you believe that my computer will be able to run Minecraft?
#661 [05:52] <AustriaGamingzz> http://snag.gy/JBbEb.jpg
#662 [05:52] <ThePirateGaming> I know a couple things about computers, but I only do my research if needed
#663 [05:53] <AustriaGamingzz> galaxy_2Alex
#664 [05:53] <OldManJake> Galaxy_2Alex i use to have the real minecraft but when i stopped playing and when i press start and it popped me in a demo mode i think a guy stolen my account???
#665 [05:53] <Galaxy_2Alex> AustriaGamingzz, Did you do a clean install?
#666 [05:53] <AustriaGamingzz> yes
#667 [05:53] <Galaxy_2Alex> OldManJake, No, you are just using the wrong E-Mail Adress.
#668 [05:53] <Galaxy_2Alex> AustriaGamingzz, Then you need to manually downgrade, however, we can't assist with that, sorry.
#669 [05:54] <AustriaGamingzz> how do i do that tho?
#670 [05:54] <Galaxy_2Alex> ThePirateGaming, All parts would have to pe replaced pretty much.
#671 [05:54] <Galaxy_2Alex> AustriaGamingzz, "we can't assist with that, sorry."
#672 [05:54] <ThePirateGaming> OldManJake if you belive your account was stolen please go visit the Mojang website to recover your password
#673 [05:54] <Galaxy_2Alex> AustriaGamingzz, http://google.com
#674 [05:54] <AustriaGamingzz> ok
#675 [05:54] <ThePirateGaming> This computer likes to freeze when I open my anti-malware programs
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#677 [05:55] <OldManJake> ThePirateGaming i forgoten my password cause that was a year ago
#678 [05:55] <ThePirateGaming> I tried playing a couple other games but I kept getting "This program needs atleast 2 GB of memory to run" "OpenGL error"
#679 [05:55] <ThePirateGaming> OldManJake do you know your username?
#680 [05:55] <Galaxy_2Alex> ThePirateGaming, Yes, you only have one.
#681 [05:55] <OldManJake> yes'\
#682 [05:56] <ThePirateGaming> OldManJake do you know the E-mail you used to create the account?
#683 [05:56] <Galaxy_2Alex> ThePirateGaming, Processor is from 2005 or 2006... which is ancient for PC standards.
#684 [05:56] * BeastingIt [BeastingIt@notlogged] has joined #minecrafthelp
#685 [05:56] <OldManJake> i think
#686 [05:56] <ThePirateGaming> OldManJake use the recovery feature to recover your password
#687 [05:57] <ThePirateGaming> OldManJake did you sign up using Mojang or Minecraft.net ?
#688 [05:57] * BeastingIt [BeastingIt@notlogged] has quit. (Client Quit)
#689 [05:57] <OldManJake> yes
#690 [05:57] <ThePirateGaming> OldManJake what...
#691 [05:57] <ThePirateGaming> OldManJake that was not a yes or no question
#692 [05:57] * AustriaGamingzz [AustriaGamingzz@notlogged] has quit. (Ping timeout: 204 seconds)
#693 [05:58] <OldManJake> ThePirateGaming i'll install it again
#694 [05:58] <ThePirateGaming> OldManJake that is nothing relevant to what I am asking
#695 [05:58] <OldManJake> yes i signed in geez!!
#696 [05:58] <OldManJake> minecraft.net
#697 [05:59] <ThePirateGaming> OldManJake so your account is working now?
#698 [05:59] * loverOFmc [loverOFmc@notlogged] has joined #minecrafthelp
#699 [05:59] <OldManJake> no
#700 [05:59] <ThePirateGaming> OldManJake when you created your account was it made using a Mojang account or made using minecraft.net ?
#701 [06:00] <OldManJake> ThePirateGaming should i just install it again byee
#702 [06:00] * OldManJake [OldManJake@notlogged] has quit. (Quit: Web client closed)
#703 [06:00] <ThePirateGaming> Just WOW
#704 [06:00] <ThePirateGaming> Galaxy_2Alex now I see why you didn't want to deal with him
#705 [06:00] <Galaxy_2Alex> He would be long gone if I would still have my kick powers.
#706 [06:01] <ThePirateGaming> Hah
#707 [06:01] <ThePirateGaming> He didnt seem right in the dead
#708 [06:01] <ThePirateGaming> head* woops
#709 [06:01] <ThePirateGaming> I asked him a 2 part question his response "Yes" neither of them was a yes or no question like geeze
#710 [06:02] <Galaxy_2Alex> that's common.
#711 [06:02] <ThePirateGaming> Galaxy_2Alex I'm off, have a nice day!
#712 [06:02] <Galaxy_2Alex> ThePirateGaming, Bye ^^
#713 [06:02] <ThePirateGaming> ^^
#714 [06:03] * junsang [junsang@notlogged] has joined #minecrafthelp
#715 [06:03] <junsang> hello?
#716 [06:03] <Galaxy_2Alex> junsang, Hello
#717 [06:03] <junsang> hi...
#718 [06:03] <junsang> um
#719 [06:04] <junsang> i was trying to log into my account and it doesnt work
#720 [06:04] <junsang> can you help? i've tried changing my password and username.
#721 [06:04] <Galaxy_2Alex> junsang, How long has this been an issue?
#722 [06:04] <junsang> one day
#723 [06:04] <junsang> it happened today
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#725 [06:05] <Galaxy_2Alex> junsang, Wait three hours, then try again with the latest password.
#726 [06:05] <Galaxy_2Alex> junsang, If it still doesn't work, come back, and we'll give you other instructions.
#727 [06:05] <junsang> ive done that more than 4 times
#728 [06:05] <Galaxy_2Alex> junsang, Okay, contact Mojang with your transaction ID.
#729 [06:05] <Galaxy_2Alex> ??> junsang account/trans-id
#730 [06:05] <junsang> and im crying so hard cuz my mom doesnt know and she'll kill me.
#731 [06:05] <Absol> junsang: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#732 [06:05] <Absol> junsang: If you used PaySafeCard, your transaction ID is the card number.
#733 [06:06] <Galaxy_2Alex> ??> junsang account/send-email
#734 [06:06] <Absol> junsang: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
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#737 [06:06] <BeastItzInfamous> I get this error code when i try to play online java.lang.NullPointerException
#738 [06:07] <Galaxy_2Alex> BeastItzInfamous, What is your Minecraft Username?
#739 [06:07] <BeastItzInfamous> BeastItzInfamous
#740 [06:07] <mrs_cayden> mrs_cayden
#741 [06:07] <Galaxy_2Alex> mrs_cayden, Only messages starting with your Username (like this: "YourUsername, please follow these instrctions") are for you, please ignore any instructions not directed at you.
#742 [06:07] <BeastItzInfamous> BeastItzInfamous is my username
#743 [06:07] <junsang> galaxy, i dont think anything works for me know, i think its fully gone from me.
#744 [06:07] <Galaxy_2Alex> BeastItzInfamous, Does it also happen on this server?: mctest.ae97.net
#745 [06:08] <BeastItzInfamous> wait gonna try
#746 [06:08] <Galaxy_2Alex> junsang, Contact Mojang with the instructions Absol gave you.
#747 [06:08] <mrs_cayden> I intalled windows 10 and my mc crash
#748 [06:08] <Galaxy_2Alex> mrs_cayden, Do you have a link to your DxDiag? If so, please give us the link (URL) to it by posting it into this chatroom.
#749 [06:08] <mrs_cayden> how?
#750 [06:09] <Galaxy_2Alex> ??> mrs_cayden win/dxdiag
#751 [06:09] <Absol> mrs_cayden: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#752 [06:09] <junsang> can someone change my password?
#753 [06:09] <Galaxy_2Alex> junsang, No, I do not work for Mojang.
#754 [06:09] <junsang> or something for me?
#755 [06:09] <junsang> oh.
#756 [06:09] <Galaxy_2Alex> junsang, You will have to contact Mojang with your transaction ID.
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#758 [06:10] <junsang> how do i contact mojang>
#759 [06:10] * Sirloin [Sirloin@notlogged] has joined #minecrafthelp
#760 [06:10] <Galaxy_2Alex> ??> junsang account/trans-id
#761 [06:10] <BeastItzInfamous> it wont connect now, it only says connecting to the server.
#762 [06:10] <Absol> junsang: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#763 [06:10] <Absol> junsang: If you used PaySafeCard, your transaction ID is the card number.
#764 [06:10] <Galaxy_2Alex> ??> junsang account/send-email
#765 [06:10] <Absol> junsang: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#766 [06:10] <Galaxy_2Alex> BeastItzInfamous, Restart your Router, and try again.
#767 [06:10] <Galaxy_2Alex> junsang, Absol just gave you the information you need to contact Mojang.
#768 [06:10] <BeastItzInfamous> k
#769 [06:11] <mrs_cayden> I intalled windows 10 and my mc crash
#770 [06:11] <Galaxy_2Alex> ??> mrs_cayden win/dxdiag
#771 [06:11] <mrs_cayden> how i fixed?
#772 [06:11] <Absol> mrs_cayden: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#774 [06:11] <mrs_cayden> i have this link
#775 [06:11] <Galaxy_2Alex> mrs_cayden, Please put it into this chatroom.
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#777 [06:12] <mrs_cayden> http://paste.ubuntu.com/12054865/
#778 [06:12] <mrs_cayden> this?
#779 [06:12] <Galaxy_2Alex> mrs_cayden, This is not the full DxDiag. Please follow the instructions again, but copy the full DxDiag this time.
#780 [06:12] <Galaxy_2Alex> ??> mrs_cayden win/dxdiag
#781 [06:12] <Absol> mrs_cayden: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#782 [06:13] <mrs_cayden> Ok
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#787 [06:18] <junsang> i have now sent an email to mojang, now what do i do>
#788 [06:18] <junsang> hello?
#789 [06:18] <Galaxy_2Alex> junsang, Wait for them to answer, it will take around two weeks for them to get back to you.
#790 [06:18] <junsang> aw MAN.
#791 [06:18] <junsang> i need my account now, or im dead meat.
#792 [06:18] <junsang> thanks anyways.
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#794 [06:19] <mrs_cayden> is this http://paste.ubuntu.com/12054922/ ?
#795 [06:19] <mrs_cayden> I follow the instruction
#796 [06:20] <mrs_cayden> How i fixed?
#797 [06:21] <Galaxy_2Alex> mrs_cayden, One moment
#798 [06:21] <mrs_cayden> Ok
#799 [06:21] <Galaxy_2Alex> ??> mrs_cayden win/update
#800 [06:22] <Absol> mrs_cayden: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
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#802 [06:25] <mrs_cayden> my settings to windows? :v
#803 [06:26] <Galaxy_2Alex> mrs_cayden, In your start menu.
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#807 [06:31] <mrs_cayden> y es todo?
#808 [06:31] <mrs_cayden> its all?
#809 [06:31] <Galaxy_2Alex> mrs_cayden, Sorry?
#810 [06:31] <Galaxy_2Alex> mrs_cayden, Yes, after you installed all updates it should work.
#811 [06:31] <mrs_cayden> sorry my english is so bad :v
#812 [06:31] <mrs_cayden> ok!
#813 [06:31] <mrs_cayden> thnx!
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#823 [06:50] <Gapi> So I tried to log on Minecraft with my normal credentials, but it didn't work. So I then chanegd my password, which still didn't work. I then changed my email and password, tried to log on Mojang, and Minecraft but both didn't work. Any help?
#824 [06:50] * tuor [tuor@notlogged] has joined #minecrafthelp
#825 [06:50] <Galaxy_2Alex> ??> Gapi login/throttle
#826 [06:50] <Absol> Gapi: Your login is being throttled, which will prevent you from logging in.
#827 [06:50] <Absol> Gapi: You will have to wait 3 hours without logging in for it to reset.
#828 [06:52] <Gapi> Oh gosh 3 hours... Ok thank you and goodbye!
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#832 [06:57] <Meister1811> hello
#833 [06:57] <Meister1811> i can not loggin in minecraft launcher on the minecraft webside i can loggin
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#835 [07:00] <Meister1811> the problem is there since i change to windows10
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#843 [07:16] * MattOfflineMc is now known as Mata
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#845 [07:26] <Griff> i just fixed my texture pack problem... will i be able to use it again now?
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#847 [07:26] <MasterMatti> hi
#848 [07:26] <Griff> hi
#849 [07:26] <MasterMatti> i need some help with a think about windows 10 version of minecraft
#850 [07:26] <MasterMatti> thing*
#851 [07:26] <Griff> i not the person that helps sorry
#852 [07:26] <MasterMatti> ok
#853 [07:27] <Griff> i also have questions
#854 [07:27] <Griff> but i can try
#855 [07:27] <MasterMatti> about what
#856 [07:27] <Griff> well my texture pack
#857 [07:27] <MasterMatti> ok
#858 [07:27] <Griff> its been broken and i think i just fixed it'
#859 [07:28] <Griff> but i need to know if i can use it again now
#860 [07:28] <MasterMatti> i dont know so much about texture packs sry
#861 [07:28] <Griff> i dont use texture packs often
#862 [07:28] <Griff> i dont use texture packs often
#863 [07:28] * MasterMatti [MasterMatti@notlogged] has left #minecrafthelp
#864 [07:28] <Griff> hello?
#865 [07:29] <Griff> i need help with my texture pack..
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#867 [07:31] <Xiretza> Griff: what's the problem exactly?
#868 [07:31] * MasterMatti [MasterMatti@notlogged] has joined #minecrafthelp
#869 [07:32] <MasterMatti> hi can i get some help with my windows 10 version of minecraft
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#871 [07:32] <MasterMatti> do you know anything about minecraft windows 10 version
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#875 [07:33] <Meister1811> i can not loggin in minecraft launcher on the minecraft webside i can loggin the problem is there since i change to windows10
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#877 [07:33] <MasterMatti> hi
#878 [07:33] <Xiretza> Meister1811: is there any error message?
#879 [07:33] <MasterMatti> what
#880 [07:33] * MasterMatti [MasterMatti@notlogged] has quit. (Quit: Web client closed)
#881 [07:34] <Xiretza> When you try to log into minecraft in the launcher, is there an error?
#882 [07:34] <Griff> i need help with my texture pack is someone on to help
#883 [07:35] <Griff> ...?
#884 [07:35] <Griff> is someone on that knows how to help people with that
#885 [07:35] <Xiretza> Griff: what exactly is your problem?
#886 [07:35] <Meister1811> Sorry, but we couldn't connect to our servers. Please make sure that you are online and that Minecraft is not blocked (Unknown Host Exception: authserver.mojang.com
#887 [07:35] <Griff> i fixed it but it wont work
#888 [07:36] <Griff> i went on the website with the error and did what it said and it wont work sti;;
#889 [07:36] <Griff> *still
#890 [07:36] <Xiretza> Meister1811: if you visit https://authserver.mojang.com/ in your browser, what happens?
#891 [07:37] <Griff> for me?
#892 [07:37] <Meister1811> that {"Status":"OK","Runtime-Mode":"productionMode","Application-Author":"Mojang Web Force","Application-Description":"Mojang Authentication Server.","Specification-Version":"2.14.0","Application-Name":"yggdrasil.auth.restlet.server","Implementation-Version":"2.14.0_build359","Application-Owner":"Mojang"}
#893 [07:37] <Xiretza> no Griff
#894 [07:37] <Griff> ....
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#897 [07:39] <Xiretza> Meister1811: ok, so at least your computer can connect to it like that. must be something with your launcher then... have you tried redownloading it?
#898 [07:39] <Meister1811> yes 2 times
#899 [07:40] <Xiretza> Meister1811: what OS are you on? Windows 8.1?
#900 [07:40] <Meister1811> windows 10
#901 [07:40] <Xiretza> Meister1811: do you use any firewall except for the built-in windows one?
#902 [07:42] <Meister1811> avira
#903 [07:43] * Griff [Griff@notlogged] has joined #minecrafthelp
#904 [07:43] <Griff> minecraft all together wont work i dont know why and would like to play'
#905 [07:44] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#906 [07:44] <Griff> hello? i would like to play minecraft..
#907 [07:44] <Xiretza> Meister1811: can you try disabling it, trying again and then enabling it again?
#908 [07:45] <Griff> how do i do that
#909 [07:45] <Xiretza> Griff: I read it, but as it seems I'm the only one here right now, so you'll have to have some patience.
#910 [07:46] <Griff> okay
#911 [07:46] <Griff> ...
#912 [07:46] <Griff> ..
#913 [07:46] <Griff> ..
#914 [07:46] <Griff> .
#915 [07:46] <Griff> .
#916 [07:46] <Griff> .
#917 [07:46] <Griff> .
#918 [07:46] * Absol kicked Griff from #minecrafthelp (Reason: riff :Stop spamming)
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#920 [07:46] <Meister1811> didnt work
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#922 [07:47] <Xiretza> Meister1811: damn. well, I don't really know how I can help you right now...
#923 [07:48] <Griff> minecraft wont work
#924 [07:48] <Xiretza> Griff: what exactly is the problem you're experiencing?
#925 [07:48] <Griff> it keeps crashing
#926 [07:48] <Griff> over and over agin
#927 [07:49] <Griff> and i would like to play but it wont let me
#928 [07:49] <Xiretza> Griff: please upload your crash log to http://paste.ubuntu.com/ and post the link you get here.
#929 [07:49] <Griff> o0kay
#930 [07:50] <Griff> when it says content do i put my problem in that box/
#931 [07:51] <Xiretza> no, the crashlog of minecraft.
#932 [07:51] <Griff> what do you mean
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#935 [07:52] <LIVI109> i need to resolve the problem of pixel format not accelerated
#936 [07:52] <LIVI109> intel
#937 [07:52] <LIVI109> help
#938 [07:53] * jenny_darkness [jenny_darkness@notlogged] has quit. (Quit: Web client closed)
#939 [07:54] <LIVI109> thats it everything?
#940 [07:54] <LIVI109> help pleas
#941 [07:54] <LIVI109> please
#942 [07:55] <LIVI109> eeee
#943 [07:55] <LIVI109> eee
#944 [07:57] <LIVI109> i need help
#945 [07:57] * jojojoshy [jojojoshy@notlogged] has joined #minecrafthelp
#946 [07:58] <LIVI109> anyone can hel me?
#947 [07:59] <jojojoshy> hello when i start minecraft he says he needs to update the videocard
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#949 [07:59] <LIVI109> when i star minecraft he says pixel format not accelerated
#950 [08:00] <jojojoshy> they sad to give you this link: http://paste.ubuntu.com/12055342/
#951 [08:00] <LIVI109> really?
#952 [08:00] <jojojoshy> yes
#953 [08:00] <LIVI109> and what i do in this page?
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#957 [08:02] <LIVI109> other person please
#958 [08:02] <HyeongjunHan> Hello, anybody here?
#959 [08:02] <LIVI109> yes
#960 [08:03] <Jasmine> LIVI109, follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#961 [08:03] <HyeongjunHan> I can't play Minecraft windows 10 beta version
#962 [08:03] <LIVI109> what i do when minecraft syas pixel format not accelerated
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#965 [08:04] <HyeongjunHan> When I always start the game, only the Mojang logo shows up for a few seconds and then it crashes and turns off
#966 [08:04] <HyeongjunHan> And my OS is Windows 10 Home K
#967 [08:04] <LIVI109> me too
#968 [08:05] * cyber5500 [cyber5500@notlogged] has joined #minecrafthelp
#969 [08:05] <cyber5500> hello
#970 [08:05] <cyber5500> i can´t play my minecraft online
#971 [08:05] <LIVI109> why?
#972 [08:05] <HyeongjunHan> Also, I tried to find the IPE blah blah Audio thingy to disable it but there isn't
#973 [08:05] * gustavo [gustavo@notlogged] has joined #minecrafthelp
#974 [08:05] <Meister1811> cyber me too
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#976 [08:06] <HyeongjunHan> I've been doing all my efforts for downloading that stupid game but now it isn't working! pls help me
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#979 [08:06] <cyber5500> if i start the ftb launcher they are writing "minecraft authentication servers might be down"
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#982 [08:07] <Meister1811> cyber windows 10
#983 [08:07] <HyeongjunHan> Anyone listenning to me?
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#985 [08:07] <cyber5500> yes
#986 [08:07] <GolexHD> Hello i habe a probleme to the authserver.minecraft.com
#987 [08:07] <waleed> welcome
#988 [08:07] <Meister1811> cyber i have the same problem
#989 [08:07] <cyber5500> do u know what we can do?
#990 [08:08] <Meister1811> no
#991 [08:08] <waleed> how to download java.lang.nullpointer excption minecraft
#992 [08:09] <GolexHD> I can't Login to my minecraft Account, error: UnknownHostException: authserver.minecraft.com
#993 [08:09] <HyeongjunHan> Oh god, is there anyway to play Minecraft win 10 beta edition normally?
#994 [08:10] * gustavo [gustavo@notlogged] has quit. (Client Quit)
#995 [08:10] <Meister1811> Hyeon you can play the normal version
#996 [08:10] <cyber5500> does any one know an answer for my problem?
#997 [08:11] <HyeongjunHan> But I want my normal Minecraft win 10 beta edition!!
#998 [08:12] <LIVI109> im goin to desinstall windows 10 because its have very problems
#999 [08:12] <dinnie> Hi I have Windows 8.1 installed and just gotten a crash report. The message seems to indicate a graphics driver issue but I tried the Intel auto-detect tool and no new drivers were detected. I have attached the dxdiag report here http://paste.ubuntu.com/12055219/
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#1003 [08:15] <HyeongjunHan> Uh, it's uninstall, not de-install
#1004 [08:16] <LIVI109> ok
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#1007 [08:16] <GolexHd> i cant login to my minecraft account UnknownHostException: authserver.mojang.com
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#1012 [08:19] <GolexHd> my minecraft error: UnknownHostException: authserver.mojang.com , what can i do?
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#1014 [08:20] <Meister1811> can you loggin to the launcher
#1015 [08:21] <GolexHd> no
#1016 [08:21] <Meister1811> i think you have windows 10
#1017 [08:21] <GolexHd> no Windows 8
#1018 [08:21] <Xiretza> seems like several people are getting the UnknownHostException on the auth server?
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#1022 [08:23] <GolexHd> i have downgrade my windows fron 10 to 8
#1023 [08:24] <Xiretza> GolexHd: has your launcher ever worked after downgrading?
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#1026 [08:27] <GolexHd> i have done an hour before my windows back to win 8
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#1028 [08:27] <GolexHd> the launcher works, but i cant login
#1029 [08:28] * Crystal|AFK is now known as CrystalMare
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#1031 [08:29] <GolexHd> Xiretza: launcher works but i cant login
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#1034 [08:30] <bdashore3> I cannot log into minecraft on the launcher, or the website
#1035 [08:30] <CrystalMare> .m
#1036 [08:30] <PangeaBot> (CrystalMare) 03Online: Login, Session, Skins, Website, Realms
#1037 [08:31] <Meister1811> i can log in the webside but not in the launcher
#1038 [08:31] <GolexHd> i have the same probleme
#1039 [08:33] * GolexHd_ [GolexHd_@notlogged] has joined #minecrafthelp
#1040 [08:33] * Gamer [Gamer@notlogged] has joined #minecrafthelp
#1041 [08:33] <GolexHd_> im back
#1042 [08:33] <Gamer> Hey
#1043 [08:33] <Gamer> Im main a
#1044 [08:34] * GolexHd [GolexHd@notlogged] has quit. (Ping timeout: 204 seconds)
#1045 [08:35] <Gamer> When im making a world i wait 2 hours but it stil on "loading world" help me please
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#1047 [08:35] <Gamer> When im making a world i wait 2 hours but it stil on "loading world" help me please
#1048 [08:35] <GolexHd_> ist the authserver.mojang.com down?
#1049 [08:35] <Gamer> It says nothing, no crash
#1050 [08:36] * bdashore3 [bdashore3@notlogged] has quit. (Ping timeout: 204 seconds)
#1051 [08:36] <GolexHd_> restart your minecraft
#1052 [08:36] <Gamer> Im going to try now i see you in a minute
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#1055 [08:38] <GolexHd_> is the authserver.mojang.com DOWN?
#1056 [08:38] <GolexHd_> .m
#1057 [08:38] <CrystalMare> .m
#1058 [08:38] <PangeaBot> (GolexHd_) 03Online: Login, Session, Skins, Website, Realms
#1059 [08:38] <PangeaBot> (CrystalMare) 03Online: Login, Session, Skins, Website, Realms
#1060 [08:38] <Gamer> ??
#1061 [08:39] <CrystalMare> your answer ^
#1062 [08:39] <Gamer> ?
#1063 [08:39] * _SFX_Plays_MC [_SFX_Plays_MC@notlogged] has joined #minecrafthelp
#1064 [08:39] <CrystalMare> Its not down.
#1065 [08:39] <_SFX_Plays_MC> hi
#1066 [08:39] <GolexHd_> its online but i cant login
#1067 [08:39] <_SFX_Plays_MC> i need help
#1068 [08:39] * GlowingKoala [GlowingKoala@notlogged] has quit. (Quit: Web client closed)
#1069 [08:39] <CrystalMare> ??> _SFX_Plays_MC ask
#1070 [08:39] <Absol> _SFX_Plays_MC: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1071 [08:39] <Absol> _SFX_Plays_MC: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1072 [08:39] * GlowingKoala [GlowingKoala@notlogged] has joined #minecrafthelp
#1073 [08:40] <_SFX_Plays_MC> recently upgraded windows 10 and did everything but it keeps crashing no matter what
#1074 [08:40] * Omaan [Omaan@notlogged] has quit. (Ping timeout: 204 seconds)
#1075 [08:41] <Gamer> GolexHD
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#1077 [08:41] <CrystalMare> Stick around, if someone can you help you they will respond
#1078 [08:41] <GolexHd_> yes
#1079 [08:41] <_SFX_Plays_MC> k
#1080 [08:41] <CrystalMare> I haven't worked with windows 10 yet
#1081 [08:41] <GlowingKoala> hey i need to do something with the dxdiag cuz pixles need updated
#1082 [08:41] <Gamer> It doesn't work
#1083 [08:41] <Gamer> GolexHD
#1084 [08:41] * sag [sag@notlogged] has quit. (Client Quit)
#1085 [08:41] <GolexHd_> :(
#1086 [08:41] <GlowingKoala> pixels need acclerated can u help me
#1087 [08:41] <_SFX_Plays_MC> i did dxdiag and other thing no help
#1088 [08:41] <Gamer> It doesn't work
#1089 [08:42] <GolexHd_> try to make a flat map
#1090 [08:42] <GlowingKoala> wat doesnt work
#1091 [08:42] <Gamer> When im making a world i wait 2 hours but it stil on "loading world" help me please
#1092 [08:42] <GlowingKoala> pixels need acclerated can u help me
#1093 [08:42] <_SFX_Plays_MC> i can log in it crashes
#1094 [08:42] <Gamer> Normally it starts in 10 seconds
#1095 [08:43] <_SFX_Plays_MC> my pixels also
#1096 [08:43] <GlowingKoala> pixels need acclerated can u help me
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#1100 [08:45] <GlowingKoala> pixels need acclerated can u help me
#1101 [08:45] <_SFX_Plays_MC> my pixels also need acclerated
#1102 [08:45] <GlowingKoala> Y IS NOONE ANWERING ME
#1103 [08:45] <_SFX_Plays_MC> wait
#1104 [08:46] * HyperCamelMobile [HyperCamelMobile@notlogged] has quit. (Quit: Connection closed for inactivity)
#1105 [08:47] <GlowingKoala> been waitng for almost 10 mins
#1106 [08:47] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
#1107 [08:47] * Rip_styk [Rip_styk@notlogged] has joined #minecrafthelp
#1108 [08:47] <GlowingKoala> pixels need acclerated can u help me
#1109 [08:47] <_SFX_Plays_MC> :-(
#1110 [08:47] <sporty86> Hi, I have a problem. If I joine a server error occurs: java.lang.NullPointerExection: group I hope you may help me
#1111 [08:47] <_SFX_Plays_MC> i know that sporty
#1112 [08:48] <sporty86> Can you help?
#1113 [08:48] <_SFX_Plays_MC> im not a helper but yes
#1114 [08:48] <GolexHd_> i cant login to the minecraft launcher
#1115 [08:48] <GlowingKoala> pixels need acclerated can u help me
#1116 [08:48] * skjeldal [skjeldal@notlogged] has joined #minecrafthelp
#1117 [08:48] <sporty86> help me
#1118 [08:49] <GolexHd_> GlowingKoala update your graphiccard
#1119 [08:49] <Rip_styk> i have a account and now i cant play on it due to the version changing and forgot security questions how do i change them
#1120 [08:49] <_SFX_Plays_MC> recent updates say mc doesnt use java anymore it still does 2 things 1.try reloging 2.make sure java is updated
#1121 [08:49] <GlowingKoala> pixels need acclerated can u help me
#1122 [08:49] <sporty86> Hi, I have a problem. If I joine a server error occurs: java.lang.NullPointerExection: group I hope you may help me
#1123 [08:49] <skjeldal> anybody how can help me I cant play onlline only offline
#1124 [08:50] <_SFX_Plays_MC> sporty recent updates say mc doesnt use java anymore it still does 2 things 1.try reloging 2.make sure java is updated
#1125 [08:50] <Rip_styk> i have a account and now i cant play on it due to the version changing and forgot security questions how do i change them
#1126 [08:51] <Gamer> My miecraft free zes on the loading world and coneverting world screen HELP
#1127 [08:51] <_SFX_Plays_MC> rip go to your question sgo to bottom of page press forgot questions bringing u to a page sign in then it will ask to change questions
#1128 [08:51] * soccerplayer07 [soccerplayer07@notlogged] has joined #minecrafthelp
#1129 [08:52] <Gamer> My miecraft free zes on the loading world and coneverting world screen HELP
#1130 [08:52] <_SFX_Plays_MC> check your computer and if u get in press f3 and check fps
#1131 [08:52] <_SFX_Plays_MC> gamer
#1132 [08:52] <Gamer> Yes
#1133 [08:52] <_SFX_Plays_MC> check your computer and if u get in press f3 and check fps
#1134 [08:52] <_SFX_Plays_MC> in your world 1-5 is bad 11-20 is mine
#1135 [08:53] <Gamer> But i cant go in a world it freezes on the coneverting screen
#1136 [08:53] <_SFX_Plays_MC> what is your computer
#1137 [08:53] <Gamer> What u mean i play with 40-90 in a single player world
#1138 [08:54] <_SFX_Plays_MC> thats good what about multiplayer
#1139 [08:54] <Gamer> 100-200
#1140 [08:54] <Gamer> But My miecraft free zes on the loading world and coneverting world screen HELP
#1141 [08:54] <Gamer> Single player world
#1142 [08:54] <_SFX_Plays_MC> idk i came to ask questions not answer
#1143 [08:54] * bdashore3 [bdashore3@notlogged] has joined #minecrafthelp
#1144 [08:55] <skjeldal> I cant play onlline only offline it dousent go online in the launcher
#1145 [08:55] <Gamer> My miecraft free zes on the loading world and coneverting world screen HELP
#1146 [08:55] <Gamer> My miecraft free zes on the loading world and coneverting world screen HELP
#1147 [08:55] <Rip_styk> this is what it says when i click on reset security questions: To reset your security questions you need to contact customer support through our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#1148 [08:55] <sporty86> SFX_Plays my java is the newset version and i have reloggin but doesnt work
#1149 [08:55] <_SFX_Plays_MC> how do i accelterate pixels for windows 10
#1150 [08:56] <_SFX_Plays_MC> have u relogged
#1151 [08:56] <sporty86> by windows 10?
#1152 [08:56] <_SFX_Plays_MC> gtg
#1153 [08:56] * skjeldal [skjeldal@notlogged] has quit. (Quit: Web client closed)
#1154 [08:57] <GolexHd_> i cant login to Minecraft Error UnknownHostException: authserver.mojang.com
#1155 [08:57] <GolexHd_> t.m
#1156 [08:57] <GolexHd_> tm
#1157 [08:57] <GolexHd_> .m
#1158 [08:57] <PangeaBot> (GolexHd_) 03Online: Login, Skins, Website, Realms | 04Legacy Quite Slow: Session
#1159 [08:57] <Rip_styk> this is what it says when i click on reset security questions: To reset your security questions you need to contact customer support through our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#1160 [08:57] <sporty86> gtg?
#1161 [08:59] <sporty86> SFX_ it dont worked icannot loggin by a server
#1162 [09:00] * Salafan [Salafan@notlogged] has joined #minecrafthelp
#1163 [09:00] <Salafan> как вернуть деньги?
#1164 [09:00] <sporty86> SFX_plays it dont worked icannot loggin by a server
#1165 [09:01] <sporty86> Hi, I have a problem. If I joine a server error occurs: java.lang.NullPointerExection: group I hope you may help me
#1166 [09:02] * nighter [nighter@notlogged] has quit. (Ping timeout: 204 seconds)
#1167 [09:02] <Salafan> How do I get a refund for the game?
#1168 [09:03] <soccerplayer07> when i move my mouse Steves head turns really slow what can i do HELP
#1169 [09:04] * _SFX_Plays_MC [_SFX_Plays_MC@notlogged] has quit. (Ping timeout: 204 seconds)
#1170 [09:05] <GolexHd_> .m
#1171 [09:05] <PangeaBot> (GolexHd_) 03Online: Login, Session, Skins, Website, Realms
#1172 [09:05] <Rip_styk> this is what it says when i click on reset security questions: To reset your security questions you need to contact customer support through our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#1173 [09:06] * sporty86 [sporty86@notlogged] has quit. (Quit: Web client closed)
#1174 [09:06] * CharChar17 [CharChar17@notlogged] has joined #minecrafthelp
#1175 [09:06] <Rip_styk> this is what it says when i click on reset security questions: To reset your security questions you need to contact customer support through our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.i bought the game in 2009 and have no transaction id
#1176 [09:08] * sporty86 [sporty86@notlogged] has joined #minecrafthelp
#1177 [09:08] * Cvolton||AFK is now known as Cvolton
#1178 [09:09] * Truency|Sleep is now known as Truency
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#1180 [09:09] <sporty86> hey guys when i join a minecraft server come this java.lang.NullPointerExpection: group i hope everyone can help me (I use Windows 10 6a bit) Grafic. Gtx 750
#1181 [09:10] * KyleChat [KyleChat@notlogged] has joined #minecrafthelp
#1182 [09:10] <Clock> ??< index
#1183 [09:10] <KyleChat> I can only play Demo
#1184 [09:10] <CubeTheThird> KyleChat, did you purchase the game?
#1185 [09:10] <KyleChat> yes
#1186 [09:11] <CubeTheThird> KyleChat, what username did you register?
#1187 [09:11] * Cvolton is now known as C||x0_o
#1188 [09:11] <sporty86> hey guys when i join a minecraft server come this java.lang.NullPointerExpection: group i hope everyone can help me (I use Windows 10 64 bit) Grafic. Gtx 750
#1189 [09:11] <CubeTheThird> sporty86, what anti-virus and firewall software do you have?
#1190 [09:11] <KyleChat> yes
#1191 [09:11] <CubeTheThird> KyleChat, .... your username is "yes"?
#1192 [09:11] <sporty86> Cube Avira Antivirus
#1193 [09:12] <CubeTheThird> ??> sporty86 tools/hjt
#1194 [09:12] <Absol> sporty86: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1195 [09:12] <Absol> sporty86: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1196 [09:12] <KyleChat> conmodo
#1197 [09:13] <CubeTheThird> KyleChat, are you sure? that name does not appear to be registered
#1198 [09:13] * chipbuster [chipbuster@notlogged] has joined #minecrafthelp
#1199 [09:13] <sporty86> http://paste.ubuntu.com/12055709/ link
#1200 [09:13] <Rip_styk> this is what it says when i click on reset security questions: To reset your security questions you need to contact customer support through our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID. me dont have transaction id
#1201 [09:14] <CubeTheThird> KyleChat, what's BeSecure?
#1202 [09:14] <CubeTheThird> oh.. wait wrong person
#1203 [09:15] <CubeTheThird> sporty86, what's BeSecure?
#1204 [09:15] <CubeTheThird> Rip_styk, .. did you do that?
#1205 [09:15] <CharChar17> Hello, I just redeemed my code to get Minecraft Windows 10 for free, but it won't let me get the game. I own Java on my PC and had Minecraft downloaded beforehand. I closed and reopened the Microsoft store and nothing's changed. What do I do?
#1206 [09:15] <Rip_styk> did i do what?
#1207 [09:15] <sporty86> J dont Know
#1208 [09:15] <CubeTheThird> Rip_styk, contact Mojang with your transaction ID
#1209 [09:15] <Rip_styk> whats my transaction id
#1210 [09:16] <Rip_styk> what would it be?
#1211 [09:16] <Rip_styk> i have my user name and email
#1212 [09:16] <CubeTheThird> Rip_styk, it's the ID you get when you purchase the game. It should be in the confirmation email from the purchase
#1213 [09:16] <sporty86> Okay Guys I have to afk in 30min i come back ok?
#1214 [09:16] <Rip_styk> i bought it in 2009
#1215 [09:16] <CubeTheThird> sporty86, go ahead
#1216 [09:17] <GolexHd_> i become the error: unknownHostexception: authserver.mojang.com
#1217 [09:17] <CubeTheThird> GolexHd_, open cmd
#1218 [09:17] <Rip_styk> so how eles can i get my account back so that i can play it
#1219 [09:17] <Rip_styk> ?
#1220 [09:18] <CubeTheThird> Rikairchy, .. so you don't have the confirmation email from the purchase?
#1221 [09:18] <CubeTheThird> ooops
#1222 [09:18] <Rip_styk> no
#1223 [09:18] <CubeTheThird> Rip_styk, what method of payment did you use?
#1224 [09:18] <GolexHd_> ok
#1225 [09:18] <Rip_styk> credit card
#1226 [09:19] <CubeTheThird> GolexHd_, run this command: ping authserver.mojang.com
#1227 [09:19] <CubeTheThird> ??> Rip_styk account/trans-id
#1228 [09:19] <Absol> Rip_styk: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1229 [09:19] <Absol> Rip_styk: If you used PaySafeCard, your transaction ID is the card number.
#1230 [09:19] <Rip_styk> whats a pay safe card?
#1231 [09:19] <CharChar17> Do I need an Xbox account or something to get Minecraft Windows 10?
#1232 [09:20] <KyleChat> still not working
#1233 [09:20] <CubeTheThird> CharChar17, you do yes. Are you using windows 8?
#1234 [09:20] <Rip_styk> so rip_styk is my transaccion id
#1235 [09:20] <Rip_styk> ?
#1236 [09:20] <CubeTheThird> Rip_styk, .. read the article Absol sent you
#1237 [09:21] <CubeTheThird> KyleChat, are you sure "conmodo" is the username you registered?
#1238 [09:21] <CharChar17> Yup.
#1239 [09:21] * bdashore3 [bdashore3@notlogged] has quit. (Ping timeout: 204 seconds)
#1240 [09:21] <GolexHd_> CubeTheThird: request time out
#1241 [09:21] <Rip_styk> ok
#1242 [09:21] <CubeTheThird> CharChar17, you can only install it on windows 10
#1243 [09:21] * chipbuster [chipbuster@notlogged] has quit. (Ping timeout: 198 seconds)
#1244 [09:21] <CubeTheThird> GolexHd_, what IP address did it give you?
#1245 [09:22] <GolexHd_> CubeTheThird: 23.23.150.183
#1246 [09:22] <CharChar17> Oh wait, yes, I have upgraded to Windows 10 a few days ago. Rofl sorry, I'm tired this morning.
#1247 [09:22] <CubeTheThird> GolexHd_, ok. what anti-virus and firewall software do you have?
#1248 [09:22] <CharChar17> So I just need to make an Xbox account then?
#1249 [09:22] <CubeTheThird> yes
#1250 [09:22] <CharChar17> Okay thanks!
#1251 [09:22] <GolexHd_> i havent a anti_virus and firewall is deactivated (windows firewall)
#1252 [09:23] <CubeTheThird> CharChar17, I recommend you visit this website for assistance: http://xbox.com/minewin10
#1253 [09:23] * Mata is now known as MattOfflineMc
#1254 [09:23] <CubeTheThird> ??> GolexHd_ tools/hjt
#1255 [09:23] <Absol> GolexHd_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1256 [09:23] <Absol> GolexHd_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1257 [09:23] * maro [maro@notlogged] has quit. (Quit: Kein Bock mehr)
#1258 [09:23] <GolexHd_> tools/hjt?
#1259 [09:23] <CubeTheThird> GolexHd_, do what Absol said
#1260 [09:24] <GolexHd_> CubeTheThird OK
#1261 [09:24] <Meister1811> i have the same problem like GolexHd
#1262 [09:24] <Rip_styk> i bought the game before 2013 i got it like 2009
#1263 [09:24] <GolexHd_> who is absol?
#1264 [09:24] <Meister1811> absol is a bot or
#1265 [09:25] <CubeTheThird> Absol is a bot
#1266 [09:25] <CubeTheThird> ?? bot
#1267 [09:25] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1268 [09:25] <Rip_styk> CubeTheThird: do u have skype so we can talk
#1269 [09:25] <CubeTheThird> no
#1270 [09:25] <GolexHd_> cubethethird: what should i do?
#1271 [09:26] * julian [julian@notlogged] has joined #minecrafthelp
#1272 [09:26] <CubeTheThird> Rip_styk, find which thing applies to you, and contact Mojang
#1273 [09:26] <CharChar17> CubeTheThird, I already did. The only problem I have here is that I'm currently on the Microsoft store after redeeming the free code and I still can't get the game.
#1274 [09:26] <CubeTheThird> GolexHd_, .. again. do what Absol said
#1275 [09:26] <GolexHd_> what have they said?
#1276 [09:27] * Teresa [Teresa@notlogged] has joined #minecrafthelp
#1277 [09:27] <CubeTheThird> Meister1811, do you have an hjt report?
#1278 [09:27] <CubeTheThird> <Absol> GolexHd_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1279 [09:27] <CubeTheThird> <Absol> GolexHd_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1280 [09:27] <Rip_styk> none of them i got the game before 2013 with the visa card was only eligible in (which handled Visa, Mastercard and American Express starting December 2013)
#1281 [09:27] * Teresa is now known as Guest36531
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#1283 [09:27] <CubeTheThird> Rip_styk, then I recommend you contact Mojang and ask what info they need for your proof of purchase
#1284 [09:28] <Rip_styk> how can i contact them
#1285 [09:28] <CubeTheThird> ??> Rip_styk mojang/email
#1286 [09:28] <Absol> Rip_styk: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1287 [09:28] <Absol> Rip_styk: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1288 [09:28] <GolexHd_> CubeTheThird what for a programm
#1289 [09:28] <CubeTheThird> ..?
#1290 [09:28] <julian> my minecraft game crashed
#1291 [09:28] <julian> dont know what to do
#1292 [09:28] <GolexHd_> ok i found it
#1293 [09:28] <CubeTheThird> julian, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1294 [09:29] <julian> http://paste.ubuntu.com/12055761/.
#1295 [09:29] <Meister1811> no
#1296 [09:29] <CubeTheThird> CharChar17, are you logged in to the microsoft store with the same account you're logged in to windows with
#1297 [09:29] <CubeTheThird> Meister1811, please make one
#1298 [09:29] <julian> hope that is right
#1299 [09:29] <CubeTheThird> julian, one moment
#1300 [09:30] <CubeTheThird> julian, download and install https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit
#1301 [09:30] <Rip_styk> what is the email for mojang?
#1302 [09:30] * Loleur [Loleur@notlogged] has joined #minecrafthelp
#1303 [09:31] <Meister1811> cube is it that http://paste.ubuntu.com/12051848/
#1304 [09:31] <CubeTheThird> Rip_styk, read what Absol told you
#1305 [09:31] * skjeldal [skjeldal@notlogged] has joined #minecrafthelp
#1306 [09:31] <CubeTheThird> ??> Meister1811 av/avira
#1307 [09:31] <Absol> Meister1811: To stop Avira from reporting Minecraft as a false-positive, please do the following:
#1308 [09:31] <Absol> Meister1811: Open Avira, open the Extras menu, click Configuration, and set the switch to 'Expert'. Open the 'Internet Protection' sub-menu, open 'Web Protection', and then 'Scan'. Click 'Exceptions', and at 'URLs Skipped by Web Protection', enter 'http://s3.amazonaws.com/*', click Add, then finally click Apply.
#1309 [09:31] <Loleur> Hi ! My friend have a problem, when she try to connect on my server, she have this message : java.lang.NullPointerException (Sorry for my English, I'm French)
#1310 [09:32] * skjeldal [skjeldal@notlogged] has quit. (Client Quit)
#1311 [09:32] <Rip_styk> CubeTheThird: i want the actual thing i dont want to go to the website
#1312 [09:32] <CubeTheThird> Loleur, does this happen when she tries connecting to other servers?
#1313 [09:32] <Loleur> Yes
#1314 [09:32] <CubeTheThird> Rip_styk, that website IS the contact. They don't have an address you eamil to
#1315 [09:32] <CubeTheThird> *email
#1316 [09:32] <CharChar17> CubeTheThird, well, I have 2 different accounts. The account I used to get the code is not the same account as my Windows account.
#1317 [09:32] <Rip_styk> ok
#1318 [09:32] <CubeTheThird> Loleur, then I recommend your friend visits this chatroom herself
#1319 [09:32] <CubeTheThird> CharChar17, you have to be logged in with the same account
#1320 [09:33] <Loleur> Why ?
#1321 [09:33] * Gamer [Gamer@notlogged] has quit. (Ping timeout: 204 seconds)
#1322 [09:33] <CubeTheThird> Loleur, it will be easier to assist her
#1323 [09:33] <Loleur> I speak with her on Skype
#1324 [09:33] * marcgalvez [marcgalvez@notlogged] has joined #minecrafthelp
#1325 [09:33] <Meister1811> cube where is the switch expert
#1326 [09:34] <GolexHd_> CubeTheThird: here http://paste.ubuntu.com/12055811/
#1327 [09:34] <Loleur> And her english is bad
#1328 [09:34] <CubeTheThird> Meister1811, I don't know. I've never used avira
#1329 [09:34] <Meister1811> oh
#1330 [09:34] <Loleur> So, how can I help she ?
#1331 [09:34] * marcgalvez [marcgalvez@notlogged] has quit. (Client Quit)
#1332 [09:35] <CubeTheThird> GolexHd_, you appear to have malware
#1333 [09:35] <CubeTheThird> ??> GolexHd_ av/adwcleaner
#1334 [09:35] <CubeTheThird> Loleur, ok. Ask her what anti-virus and firewall software do you have?
#1335 [09:35] <CharChar17> CuberTheThird, so do I have to make another Mojang account since I already redeemed the code with my current one?
#1336 [09:35] <Loleur> My friend is "Anna" on this chat, ok ?
#1337 [09:35] <Absol> GolexHd_: ADWCleaner is an utility to clean a PC which is infested with malware.
#1338 [09:36] <Absol> GolexHd_: Download it here: http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
#1339 [09:36] <CubeTheThird> Anna, what anti-virus and firewall software do you have?
#1340 [09:36] * marc [marc@notlogged] has joined #minecrafthelp
#1341 [09:37] <Loleur> She have Norton anti-virus and Norton & Windows Firewall
#1342 [09:37] * marc is now known as Guest69128
#1343 [09:37] <Loleur> Anna
#1344 [09:38] * CubeTheThird [CubeTheThird@notlogged] has joined #minecrafthelp
#1345 [09:38] * CubeTheThird [CubeTheThird@notlogged] has joined #minecrafthelp
#1346 [09:38] * Guest69128 [Guest69128@notlogged] has left #minecrafthelp
#1347 [09:38] <GolexHd_> CubeTheThird its scanning
#1348 [09:39] * NauticalWinter [NauticalWinter@notlogged] has joined #minecrafthelp
#1349 [09:39] <CubeTheThird> I may have missed some messages because I was disconnected
#1350 [09:39] <CharChar17> CubeTheThird, so do I have to make another Mojang account since I already redeemed the code with my current one?
#1351 [09:39] <Loleur> She have Norton anti-virus and Norton & Windows Firewall
#1352 [09:39] <CubeTheThird> ??> Anna av/adwcleaner
#1353 [09:39] <Absol> Anna: ADWCleaner is an utility to clean a PC which is infested with malware.
#1354 [09:39] <Absol> Anna: Download it here: http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
#1355 [09:39] <Loleur> She can't connect on the chatroom
#1356 [09:39] <CubeTheThird> oh..
#1357 [09:39] <sporty86> hey guys when i join a minecraft server come this java.lang.NullPointerExpection: group i hope everyone can help me (I use Windows 10 6a bit) Grafic. Gtx 750
#1358 [09:40] <sporty86> j m back
#1359 [09:40] <CubeTheThird> Loleur, have her run a malware scan with http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
#1360 [09:40] <CubeTheThird> sporty86, I'm fairly certain this BeSecure program you have is blocking the game
#1361 [09:40] <sporty86> and now
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#1363 [09:41] <NauticalWinter> I am having trouble with my minecraft starting up it crashes i followed the fix problems instructions to here. it said to give a link : http://paste.ubuntu.com/12055842/
#1364 [09:41] <sporty86> How do I get it off
#1365 [09:41] <sporty86> Cube How do i get it off
#1366 [09:41] * TheChamp_JM [TheChamp_JM@notlogged] has joined #minecrafthelp
#1367 [09:41] <CubeTheThird> sporty86, check your remove programs list in the control panel perhaps?
#1368 [09:41] <Loleur> She's try, because she have some pubs
#1369 [09:41] <CubeTheThird> NauticalWinter, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1370 [09:41] <Meister1811> cube i think i have windows firewall aktiv
#1371 [09:42] * baspetiet [baspetiet@notlogged] has joined #minecrafthelp
#1372 [09:42] <CubeTheThird> Meister1811, I've never seen windows firewall cause your issue. You're welcome to try disabling it though
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#1375 [09:42] <NauticalWinter> well windows 10 srewed up this one
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#1378 [09:43] <sporty86> cube do i need restart?
#1379 [09:43] <Loleur> She scan her PC
#1380 [09:43] <CubeTheThird> Loleur, tell her to run a clean
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#1382 [09:43] <CubeTheThird> sporty86, I would recommend it yes
#1383 [09:43] <Loleur> Where ?
#1384 [09:43] <Loleur> She was click on "Scan"
#1385 [09:44] <baspetiet> when i try to join a multiplayer session it says 'failed to connect to the server, java.net.connectexception: connection timed out: no further information' what can i do about this? btw i play on windows XP
#1386 [09:44] <CubeTheThird> Loleur, yes. After that is done, click on Clean
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#1388 [09:44] <GolexHd_> CubeTheThird complete, click on cleaning?
#1389 [09:44] <sporty86> thank you it worked
#1390 [09:44] <CubeTheThird> baspetiet, what server are you trying to reach?
#1391 [09:44] <CubeTheThird> GolexHd_, that's right
#1392 [09:44] <baspetiet> 25565 server
#1393 [09:45] <CubeTheThird> baspetiet, ... that's not a server address. That's a port
#1394 [09:45] <baspetiet> oh okay
#1395 [09:45] <Loleur> CubeTheThird : Ok !
#1396 [09:45] <baspetiet> what do i type in the server adress then?
#1397 [09:46] * julian [julian@notlogged] has joined #minecrafthelp
#1398 [09:46] <CubeTheThird> baspetiet, well what server are you trying to reach/
#1399 [09:46] <CubeTheThird> ?
#1400 [09:46] <julian> julian again, downloaded, restarted computer having the same problem.
#1401 [09:46] <baspetiet> cubecraft
#1402 [09:46] <CubeTheThird> eww
#1403 [09:47] <CubeTheThird> baspetiet, connect with cubecraft's address. If you have issues connecting though we won't support it. Cubecraft is broken
#1404 [09:47] <baspetiet> what else can i join?
#1405 [09:47] <CubeTheThird> ??> baspetiet mp/servers
#1406 [09:47] <Absol> baspetiet: There currently is no master list of all Multiplayer servers. Fan-made indexes include http://minestatus.net/ - http://www.reddit.com/r/mcservers - http://minecraftservers.net/ - http://minecraft.dk/mcserverlist/
#1407 [09:47] <Absol> baspetiet: MinecraftForum's list can be found at http://www.minecraftforum.net/forums/servers, also try #smp.
#1408 [09:47] <CubeTheThird> julian, downloaded what?
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#1416 [09:52] <bdashore3> can't log in
#1417 [09:52] <julian> http://paste.ubuntu.com/12055894/ - just on this site i was told to download something then my computer had to restart. tried opening minecraft and still getting the same error.
#1418 [09:52] <julian> copied my error
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#1420 [09:52] <bdashore3> can't log in on windows
#1421 [09:52] <AkhilMan101> I need help getting normal Minecraft to work on Windows 10 please help
#1422 [09:52] <CubeTheThird> bdashore3, what happens when you try?
#1423 [09:52] <AkhilMan101> it crashes
#1424 [09:52] <CubeTheThird> AkhilMan101, what's the problem?
#1425 [09:53] <bdashore3> it says error, your email address in invalid
#1426 [09:53] <AkhilMan101> minecraft crashes on windows 10
#1427 [09:53] <bdashore3> I have the proof of purchase associated with that email address
#1428 [09:53] <CubeTheThird> AkhilMan101, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1429 [09:53] * Quinn [Quinn@notlogged] has quit. (Ping timeout: 204 seconds)
#1430 [09:53] <AkhilMan101> http://paste.ubuntu.com/12055790/
#1431 [09:53] * GolexHD [GolexHD@notlogged] has joined #minecrafthelp
#1432 [09:53] <CubeTheThird> bdashore3, is this in the game, or on the website?
#1433 [09:53] <bdashore3> both
#1434 [09:53] <CubeTheThird> AkhilMan101, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1435 [09:53] <CubeTheThird> bdashore3, have you tried resetting your password?
#1436 [09:54] <bdashore3> yes
#1437 [09:54] <AkhilMan101> ok thanks
#1438 [09:54] <GolexHD> CubeTheThird Im back an its complete
#1439 [09:54] * jeroen_ [jeroen_@notlogged] has quit. (Client Quit)
#1440 [09:54] <CubeTheThird> GolexHD, any change?
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#1442 [09:54] <bdashore3> CubeTheThird?
#1443 [09:54] <bdashore3> u there
#1444 [09:54] <CubeTheThird> ??> bdashore3 login/throttle
#1445 [09:54] <AkhilMan101> bye
#1446 [09:54] <Absol> bdashore3: Your login is being throttled, which will prevent you from logging in.
#1447 [09:54] <Absol> bdashore3: You will have to wait 3 hours without logging in for it to reset.
#1448 [09:55] * AkhilMan101 [AkhilMan101@notlogged] has quit. (Client Quit)
#1449 [09:55] <bdashore3> k thanks
#1450 [09:55] * Rip_styk [Rip_styk@notlogged] has quit. (Quit: Web client closed)
#1451 [09:55] <GolexHD> CubeTheThird Should i start minecraft
#1452 [09:56] <CubeTheThird> GolexHD, yes..
#1453 [09:56] <Loleur> She do a clean, her PC restart, it's fine ?
#1454 [09:56] <bdashore3> so should I wait for 3 hours and then log in
#1455 [09:56] <CubeTheThird> Loleur, yes have her restart the game
#1456 [09:56] * liladash [liladash@notlogged] has joined #minecrafthelp
#1457 [09:56] <CubeTheThird> bdashore3, that's right
#1458 [09:56] * Meister1811 [Meister1811@notlogged] has quit. (Ping timeout: 204 seconds)
#1459 [09:56] <bdashore3> k
#1460 [09:57] <bdashore3> what happens after my login is throttled?
#1461 [09:58] <GolexHD> CubeTheThird i can play minecraft yeah, but i start it
#1462 [09:58] <CubeTheThird> bdashore3, after 3 hours from your last attempt it should allow you to login again
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#1464 [09:58] <bdashore3> k
#1465 [09:58] <bdashore3> bye
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#1467 [09:59] <liladash> hi i put on Sphax BDMincraft the latest one and it keeps crashing!? Plz help i the help page but then it just stopped crashing but it won't let me play now PLZ HELP!!!!!!!
#1468 [09:59] * klever [klever@notlogged] has joined #minecrafthelp
#1469 [09:59] <julian> http://paste.ubuntu.com/12055894/ - I dont have windows 10
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#1472 [10:00] <CubeTheThird> liladash, In the game launcher, click 'Edit Profile' -> 'Open Game Dir'
#1473 [10:00] <liladash> ya then?
#1474 [10:00] <CubeTheThird> julian, yes.. I know. Did you have any issues installing the driver?
#1475 [10:00] <CubeTheThird> liladash, open the resourcepacks folder
#1476 [10:01] <elmo004> he instalado windows 10 y no me va minecraft
#1477 [10:01] <GolexHD> CubeTheThird minecraft is crashed
#1478 [10:01] <CubeTheThird> GolexHD, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1479 [10:01] <liladash> where is it i can't see it CubeTheThird!
#1480 [10:01] <julian> no issues
#1481 [10:02] <liladash> i see it
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#1483 [10:02] <GolexHD> CubeTheThird http://paste.ubuntu.com/12055959/
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#1486 [10:02] <CubeTheThird> ??> GolexHD win/dxdiag
#1487 [10:02] <Absol> GolexHD: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1488 [10:02] <liladash> Cube what do i do then?
#1489 [10:03] <Loleur> CubeTheThird : Now, she try to connect, thanks :)
#1490 [10:03] * GamerGirl909090 [GamerGirl909090@notlogged] has quit. (Client Quit)
#1491 [10:03] <CubeTheThird> julian, try this driver from gateway: http://global-download.gateway.com/GDFiles/Driver/VGA/VGA_Intel_10.18.10.3304_W81x64_A.zip?acerid=635171467692606844&Step1=NOTEBOOK&Step2=NE%20SERIES&Step3=NE56R&OS=81P1&LC=en&BC=GATEWAY&SC=PA_6G
#1492 [10:03] <CubeTheThird> Loleur, oh good!
#1493 [10:03] <CubeTheThird> liladash, remove the resource pack
#1494 [10:03] <liladash> sorry how do i do that?
#1495 [10:03] <CubeTheThird> liladash, ... delete it? Move it out of that folder?
#1496 [10:04] * liav588 [liav588@notlogged] has joined #minecrafthelp
#1497 [10:04] <liladash> oh thz let me try
#1498 [10:04] <Gazman93> hey everyone is there a way of finding out that a gift code was sent to the right email or go there as my friend has waited 24 hours and he has got nothing so what can i do?
#1499 [10:04] <CubeTheThird> Gazman93, so you purchased a gift code for a friend?
#1500 [10:05] * liav588 [liav588@notlogged] has quit. (Client Quit)
#1501 [10:05] <Gazman93> yes i did off from Mojang
#1502 [10:05] <liladash> THANKYOU!!!!!!!!!!!!! CUBETHETHIRD YOU ARE A SAINT!!!!!!!!!!!!!!!!!!!!!!F
#1503 [10:05] <CubeTheThird> Gazman93, ok. login to account.mojang.com/me
#1504 [10:05] <CubeTheThird> liladash, lol glad it works
#1505 [10:05] <Gazman93> okay doing that now
#1506 [10:06] <liladash> thankyou thankyou thankyou thankyou
#1507 [10:06] <Loleur> CubeTheThird THANKS ! SHE CAN CONNECT :D THANKS ! I LOVE YOU !
#1508 [10:06] <Loleur> Bye
#1509 [10:06] <liladash> BYE!!!!!!!!!!!
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#1511 [10:06] <Loleur> Good luck for all !
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#1514 [10:06] <Gazman93> im logged in
#1515 [10:06] <CubeTheThird> Gazman93, at the bottom of that page, it should show the gift codes you've purchased
#1516 [10:07] <GolexHD> CubeTheThird http://paste.ubuntu.com/12055984/
#1517 [10:07] <CubeTheThird> oh.. lol
#1518 [10:07] <CubeTheThird> GolexHD, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1519 [10:08] <Gazman93> okay well it just shows my game and just about gift cards but noting else but the money has gone out
#1520 [10:08] <GolexHD> CubeTheThird i cant downgrade to windows 7
#1521 [10:08] <GolexHD> CubeTheThird i cant downgrade to windows 7
#1522 [10:08] <CubeTheThird> GolexHD, is your computer a laptop or desktop?
#1523 [10:08] <GolexHD> Laptop
#1524 [10:08] <GolexHD> CubeTheThird Laptop
#1525 [10:08] <CubeTheThird> Gazman93, you will have to contact Mojang in that case
#1526 [10:08] <CubeTheThird> ??> Gazman93 mojang/email
#1527 [10:08] <Absol> Gazman93: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1528 [10:08] <Absol> Gazman93: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1529 [10:08] <Gazman93> okay is there a uk number that i can use
#1530 [10:08] <CubeTheThird> GolexHD, sorry, but your only options are downgrading, or using a different computer
#1531 [10:09] <CubeTheThird> Gazman93, no. Do what Absol said
#1532 [10:09] <GolexHD> CubeTheThird how can i downgrade
#1533 [10:09] <Gazman93> okay thank you for you help
#1534 [10:09] <CubeTheThird> GolexHD, you will have to look up a guide, or get a professional to assist you
#1535 [10:13] * Delaxarnyazer [Delaxarnyazer@notlogged] has quit. (Ping timeout: 202 seconds)
#1536 [10:13] <julian> ok, once i download the program, what do i do them? now i have two downloads. should i delete one?
#1537 [10:14] <CubeTheThird> julian, install the last one I sent you
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#1549 [10:25] <julian> after it is install, what do i do?
#1550 [10:26] <CubeTheThird> julian, try the game again. You may have to reboot
#1551 [10:28] <GlowingKoala> pixels need acclerated can u help me
#1552 [10:28] <CubeTheThird> GlowingKoala, do you have a dxdiag report?
#1553 [10:28] <GlowingKoala> yeh
#1554 [10:28] <CubeTheThird> GlowingKoala, give a link to it here
#1555 [10:28] <GlowingKoala> ok 2 mins
#1556 [10:29] * Ashpenaz [Ashpenaz@notlogged] has joined #minecrafthelp
#1557 [10:29] <Ashpenaz> Hey all o/
#1558 [10:29] <GlowingKoala> http://paste.ubuntu.com/12055451/
#1559 [10:29] <GlowingKoala> did u get it
#1560 [10:29] <CubeTheThird> GlowingKoala, you didn't paste the whole report onto the website
#1561 [10:29] <CubeTheThird> hello Ashpenaz
#1562 [10:30] <GlowingKoala> r u sure wat else do i do
#1563 [10:30] * Shadrack [Shadrack@notlogged] has joined #minecrafthelp
#1564 [10:30] <CubeTheThird> GlowingKoala, paste the WHOLE thing onto http://paste.ubuntu.com
#1565 [10:30] <Shadrack> o/
#1566 [10:30] <Shadrack> sorry about that. needed to change servers
#1567 [10:30] <Shadrack> how are you all?
#1568 [10:30] <CubeTheThird> Shadrack, do you need something?
#1569 [10:31] <Shadrack> I am indeed in search of help. if anyone here has a few minutes to spare
#1570 [10:31] <CubeTheThird> Shadrack, what's the problem?
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#1573 [10:32] <GlowingKoala> http://paste.ubuntu.com/12056113/
#1574 [10:32] <GlowingKoala> ok that should be it Cune
#1575 [10:32] <GlowingKoala> Cub*
#1576 [10:32] * Meister1811 [Meister1811@notlogged] has quit. (Ping timeout: 204 seconds)
#1577 [10:32] <CubeTheThird> GlowingKoala, one moment
#1578 [10:32] <GlowingKoala> Thanks
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#1581 [10:33] <Shadrack> I stopped playing minecraft quite awhile ago (due to work eating all my time), was before the new launcher update. Now I have been struggling to get the game again.. downloaded the new .msi/.exe, it downloads the launcher, starts downloading the runtime, and fails. I've disabled my anti-virus and it still wont download
#1582 [10:33] <CubeTheThird> GlowingKoala, try download and install https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit
#1583 [10:33] <SB> I cant stop building dicks in minecraft. Help me, what to doo!
#1584 [10:33] <GlowingKoala> ok one moment
#1585 [10:33] <CubeTheThird> Shadrack, do you get an error message?
#1586 [10:34] * CubeTheThird kicked SB from #minecrafthelp (Reason: B :stop dicking around)
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#1589 [10:34] <Shadrack> "Unable to download runtime", and it deletes the temp file http://launcher.mojang.com/jre/win-64/1.8.0_25/bdca00e1c2a1f2c23c9a77b65188b788d475a603/jre-win-64-1.8.0_25.lzma
#1590 [10:35] <CubeTheThird> Shadrack, what anti-virus and firewall software do you have?
#1591 [10:35] <Shadrack> (gotten from the native text file), I directed my browser to the link, file downloaded just fine. popped it into the folder it was creating the temp file in to see if it would just accept that but nope.. I use Outpost security. I've disabled it for this venture
#1592 [10:35] <GlowingKoala> Cube This May take a while to download so wat do i do after
#1593 [10:36] <CubeTheThird> Shadrack, does the older launcher work?
#1594 [10:36] <CubeTheThird> GlowingKoala, after it's downloaded, install it
#1595 [10:36] <Shadrack> As for firewalling, I use mikrotik hardware with firewall setup, allowing MC through
#1596 [10:36] <GlowingKoala> CubeTheThird this may take a while to download so wat do i do after
#1597 [10:36] <Shadrack> If I remember correctly.. yes.
#1598 [10:36] <GlowingKoala> ok
#1599 [10:36] <CubeTheThird> Shadrack, then use that one
#1600 [10:37] * julian [julian@notlogged] has joined #minecrafthelp
#1601 [10:37] <Shadrack> X) that's defeats the purpose of the update though! I've been struggling so much for this! lol
#1602 [10:37] <Shadrack> although.. funny enough..
#1603 [10:37] <Shadrack> I've setup a VPN into canada to try download that way.. so far it's 45%!
#1604 [10:37] <CubeTheThird> Shadrack, there's literally only 1 difference between the 2 of them
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#1606 [10:38] <CubeTheThird> Shadrack, the newer installer bundles java with it. The other one uses your system java
#1607 [10:38] <Shadrack> but.. but.. ok.
#1608 [10:38] <Shadrack> :|
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#1610 [10:39] <julian> still reading lack of updated graphic drivers
#1611 [10:39] <julian> restarted my computer after download
#1612 [10:39] <Shadrack> well so far downloading through my canada vpn is getting the job done.. 50%
#1613 [10:39] <demsoft> hi, I need help with reactivating my account
#1614 [10:39] <Shadrack> best it's been since the old version..
#1615 [10:39] <CubeTheThird> Shadrack, if it's easier going with the older one, use it. There will literally be no impact on the game, unless you have an outdated java installation, or using 32 bit java on 64 bit systems
#1616 [10:40] <CubeTheThird> demsoft, what do you mean exactly by 'reactivating'?
#1617 [10:40] <Shadrack> maybe they mean migrating their account?
#1618 [10:40] <demsoft> I had an account several years ago, and wish to use it again. It told me it had migrated and I ffollowed all the steps to no avail.
#1619 [10:41] <CubeTheThird> demsoft, what was your username?
#1620 [10:41] <demsoft> "demsoft"
#1621 [10:41] <demsoft> i beleive
#1622 [10:41] * Meow-J [Meow-J@notlogged] has quit. (Quit: Connection closed for inactivity)
#1623 [10:42] <demsoft> I tried the steps, but no joy
#1624 [10:42] <CubeTheThird> demsoft, that name was changed to "StupidRandy" in June. If you did not change it to this, I suspect the account was compromised
#1625 [10:42] * leo [leo@notlogged] has joined #minecrafthelp
#1626 [10:42] <demsoft> I did not change it, please advise
#1627 [10:42] <CubeTheThird> ??> demsoft account/send-email
#1628 [10:42] <Absol> demsoft: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1629 [10:43] <demsoft> i dont have any of the transaction details as this was years ago when I acquired it
#1630 [10:43] <CubeTheThird> demsoft, you don't have the confirmation email from the purchase?
#1631 [10:44] <Shadrack> pity we didn't bet on the migration thing :|
#1632 [10:44] <demsoft> im really not sure I can check my current email but this was like 2006
#1633 [10:44] <Shadrack> CubeTheThird 70% through the canada vpn. makes me wonder why it didn't work without it.
#1634 [10:44] <demsoft> f ound it
#1635 [10:45] <CubeTheThird> demsoft, the transaction ID should be in that email (don't give it here)
#1636 [10:45] <demsoft> next step
#1637 [10:45] <CubeTheThird> Shadrack, I suspect one of your security things is blocking it. note that disabling security software doesn't actually turn it all off
#1638 [10:45] <CubeTheThird> demsoft, do what Absol said
#1639 [10:45] <Shadrack> I turned it all off
#1640 [10:45] <Shadrack> my 3 tier firewall system, off
#1641 [10:46] <demsoft> trying that but cant find a send button on that page :/
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#1643 [10:46] <CubeTheThird> ... again. "Turning it off" Won't actually turn it completely off. Generally, security software keeps certain modules enabled
#1644 [10:46] <Shadrack> (I'm a network security guy, hence all the security) but I know my setup. wasn't that..
#1645 [10:46] * KantaelReturns_ [KantaelReturns_@notlogged] has joined #minecrafthelp
#1646 [10:46] <CubeTheThird> demsoft, you have to fill out the captcha
#1647 [10:46] <CubeTheThird> Shadrack, not sure then...
#1648 [10:47] * KantaelReturns_ [KantaelReturns_@notlogged] has quit. (Client Quit)
#1649 [10:47] <Shadrack> well, you did help. for that you have my thanks
#1650 [10:47] <demsoft> aye done it, no sign
#1651 [10:48] * kjlkk [kjlkk@notlogged] has quit. (Client Quit)
#1652 [10:48] <CubeTheThird> demsoft, you filled out all the required sections?
#1653 [10:48] <demsoft> aye
#1654 [10:49] * leo [leo@notlogged] has quit. (Quit: Web client closed)
#1655 [10:49] <CubeTheThird> demsoft, submitting the captcha should submit it then...
#1656 [10:49] <CubeTheThird> demsoft, perhaps try using a different browser
#1657 [10:50] <demsoft> ta will try
#1658 [10:50] * AbbyLCole [AbbyLCole@notlogged] has joined #minecrafthelp
#1659 [10:51] * toadie82 [toadie82@notlogged] has joined #minecrafthelp
#1660 [10:51] * toadie82 [toadie82@notlogged] has quit. (Client Quit)
#1661 [10:51] <AbbyLCole> I changed my profile name on minecraft hive and now it says "Not Authenticated for Minecraft.net"
#1662 [10:54] <Shadrack> 1mb left. sweet
#1663 [10:54] * winnie [winnie@notlogged] has joined #minecrafthelp
#1664 [10:54] <Shadrack> Thank you canda.
#1665 [10:54] <Shadrack> Canada*
#1666 [10:54] <Shadrack> keyboard fail..
#1667 [10:54] * winnie [winnie@notlogged] has quit. (Client Quit)
#1668 [10:55] <CubeTheThird> ??> AbbyLCole launcher/relog
#1669 [10:55] <Absol> AbbyLCole: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1670 [10:55] <CubeTheThird> Shadrack, lol. I guess it's a good thing I'm from Canada eh? ;)
#1671 [10:55] <Shadrack> Yip :P
#1672 [10:56] <AbbyLCole> Okay I will try that
#1673 [10:56] <Shadrack> I'm from SA
#1674 [10:56] <Shadrack> hence the vpn ending in Canada, lets me get around the whole "we only service USA, Europe and xyz, not you" stuff
#1675 [10:56] <Shadrack> and apparently it lets me download MC without issue
#1676 [10:56] <Shadrack> O.o
#1677 [10:57] <demsoft> nah still not accepting it, tried on chrome and internet explorer
#1678 [10:57] <CubeTheThird> demsoft, it's not accepting the captcha, or something else?
#1679 [10:58] <Shadrack> "Sorry, but we can't log you in with your username. You have migrated your account. Please use your email address." "Email Address or Username:"
#1680 [10:58] <Shadrack> then why ask X)
#1681 [10:58] * MrFalcon [MrFalcon@notlogged] has joined #minecrafthelp
#1682 [10:58] <demsoft> well ive inputted everything, including captcha, not submitting
#1683 [10:58] <CubeTheThird> that's weird...
#1684 [10:59] <AbbyLCole> Absol - That worked. Thank you!
#1685 [10:59] * MrFalcon [MrFalcon@notlogged] has quit. (Client Quit)
#1686 [11:00] <demsoft> is there an email address I can send to intead with all the info?
#1687 [11:01] * Shadrack waves goodbye to Ashpenaz
#1687 [11:01] * bednbrkfst [bednbrkfst@notlogged] has joined #minecrafthelp
#1688 [11:01] <bednbrkfst> java.lang.NullPointerException
#1689 [11:01] <CubeTheThird> demsoft, I don't know of one
#1690 [11:01] <bednbrkfst> my game won't launch
#1691 [11:02] <CubeTheThird> bednbrkfst, do you have a crash report?
#1692 [11:02] <bednbrkfst> [10:56:11] [Client thread/INFO]: Setting user: RUFFNECK_BATES [10:56:11] [Client thread/INFO]: (Session ID is token:2dfbee9b5656464289823579244347f5:96e713dfe01b4e7db96f62825ce0a94d) Exception in thread "Client thread" java.lang.NullPointerException at com.google.common.base.Preconditions.checkNotNull(Preconditions.java:213) at com.google.common.collect.Lists$ReverseList.<init>(Lists.java:767) at com.google.common.co
#1693 [11:02] * MarcusP0007 [MarcusP0007@notlogged] has joined #minecrafthelp
#1694 [11:02] <CubeTheThird> bednbrkfst, paste it onto http://paste.ubuntu.com and give the URL here.
#1695 [11:02] <demsoft> advice then? as the portal isn't working
#1696 [11:02] <CubeTheThird> demsoft, umm.. firefox? :\
#1697 [11:02] <demsoft> will try
#1698 [11:02] <bednbrkfst> http://paste.ubuntu.com/12056279/
#1699 [11:02] <demsoft> hang om
#1700 [11:03] * Ashpenaz [Ashpenaz@notlogged] has quit. (Ping timeout: 204 seconds)
#1701 [11:03] <CubeTheThird> ??> bednbrkfst launcher/log
#1702 [11:03] <Absol> bednbrkfst: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1703 [11:03] <Absol> bednbrkfst: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1704 [11:04] <bednbrkfst> http://paste.ubuntu.com/12056288/
#1705 [11:04] <CubeTheThird> ??> bednbrkfst mac/reinst
#1706 [11:04] <Absol> bednbrkfst: You may need to reinstall the locally installed files that Minecraft puts into place.
#1707 [11:04] <Absol> bednbrkfst: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#1708 [11:04] * Alerean [Alerean@notlogged] has joined #minecrafthelp
#1709 [11:04] * luctran8 [luctran8@notlogged] has joined #minecrafthelp
#1710 [11:05] <Alerean> Hello?
#1711 [11:05] <demsoft> It says that the desk.com is offline when it was submitted
#1712 [11:05] <luctran8> i need help
#1713 [11:05] <luctran8> my minecraft always crash when i start a world or a server
#1714 [11:05] <CubeTheThird> demsoft, umm.. sounds like their services for that might be having issues. I recommend you try a bit later
#1715 [11:05] <CubeTheThird> luctran8, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1716 [11:05] <CubeTheThird> Alerean, hello
#1717 [11:06] * Lego_Kid5 [Lego_Kid5@notlogged] has joined #minecrafthelp
#1718 [11:06] <Lego_Kid5> hello
#1719 [11:06] <Shadrack> Hello
#1720 [11:06] <Lego_Kid5> I believe there is something wrong with my minecraft graphics
#1721 [11:06] <Alerean> Has somebody as me the same problem, i bought minecraft in 2011 and now my default skin is alex, but i can't change it back to Steve, skins don't work on our multiplayer server, my girlfriends default skin is Steve but she wants to look like alex, has anyone a solution?
#1722 [11:06] <demsoft> will have a go wish me luck
#1723 [11:07] <Lego_Kid5> Alerean
#1724 [11:07] <CubeTheThird> Lego_Kid5, what makes you say that?
#1725 [11:07] <Shadrack> This is bad. everytime my launcher says "Preparing", the old WoW fan in me shouts out "You are NOT prepared!"
#1726 [11:07] <Lego_Kid5> Well
#1727 [11:07] <Alerean> Ja?
#1728 [11:07] <Alerean> ya?
#1729 [11:07] <Lego_Kid5> my minecraft is glitchy
#1730 [11:07] <Lego_Kid5> words messed up
#1731 [11:07] <luctran8> i have did it cubethethirt
#1732 [11:07] <CubeTheThird> Alerean, what server version are you running?
#1733 [11:07] <Lego_Kid5> i can see through blocks
#1734 [11:07] <Alerean> 1.8.8
#1735 [11:07] <Lego_Kid5> i can still play,its hard to though
#1736 [11:07] <Lego_Kid5> i can give you my dxdiag report
#1737 [11:07] <CubeTheThird> Lego_Kid5, in your video settings, disable mipmapping
#1738 [11:08] <Lego_Kid5> i did
#1739 [11:08] <Shadrack> so you look like alex, and want to look like steve. your gf is steve and wants to look like alex.. solution: swap accounts :D
#1740 [11:08] <Lego_Kid5> its on 0
#1741 [11:08] <CubeTheThird> Lego_Kid5, sure, I'll look at a dxdiag report
#1742 [11:08] <Lego_Kid5> what is the link?
#1743 [11:08] <CubeTheThird> Alerean, vanilla server?
#1744 [11:08] <bednbrkfst> it said no such file in directory
#1745 [11:08] <Lego_Kid5> to the paste thing
#1746 [11:08] <CubeTheThird> Lego_Kid5, http://paste.ubuntu.com
#1747 [11:08] <Lego_Kid5> ty
#1748 [11:08] * KiwiSun [KiwiSun@notlogged] has joined #minecrafthelp
#1749 [11:08] <Alerean> yes, no mods installed but its from a hoster
#1750 [11:09] <luctran8> MY MINECRAFT JUST KEEP CRASHING CUBETHETHRID
#1751 [11:09] <CubeTheThird> luctran8, stop with the caps
#1752 [11:09] <CubeTheThird> luctran8, give me the link to your crash report
#1753 [11:09] <luctran8> ok
#1754 [11:09] <CubeTheThird> Alerean, is it running bukkit or spigot?
#1755 [11:09] <luctran8> http://paste.ubuntu.com/12056308/
#1756 [11:09] <Lego_Kid5> ok
#1757 [11:09] <Lego_Kid5> i got it
#1758 [11:09] * demsoft [demsoft@notlogged] has quit. (Quit: Web client closed)
#1759 [11:09] <Lego_Kid5> let me type the link
#1760 [11:09] * Klimpy105 [Klimpy105@notlogged] has joined #minecrafthelp
#1761 [11:09] <CubeTheThird> luctran8, what anti-virus and firewall software do you have?
#1762 [11:09] <CubeTheThird> ??> Alerean scold/pm
#1763 [11:09] <Absol> Alerean: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#1764 [11:09] <luctran8> alsecure
#1765 [11:10] <Alerean> ah ok sorry
#1766 [11:10] <Lego_Kid5> http://paste.ubuntu.com/12056325/
#1767 [11:10] <Alerean> i think its bukkit
#1768 [11:10] <CubeTheThird> luctran8, ever heard of that one. Try disabling it and run the game again
#1769 [11:10] <CubeTheThird> Alerean, ask in #bukkit in that case
#1770 [11:10] <CubeTheThird> Lego_Kid5, one sec
#1771 [11:10] <Alerean> but i am not sure o:
#1772 [11:10] <Lego_Kid5> i updated all my drivers last night
#1773 [11:10] <luctran8> ok THANKS
#1774 [11:11] <Alerean> what can i do if its vanilla ?
#1775 [11:11] <CubeTheThird> Lego_Kid5, download and install catalyst software: http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064
#1776 [11:11] <Lego_Kid5> my AMD Catallist
#1777 [11:11] <Lego_Kid5> i did
#1778 [11:11] <Alerean> the server is from a friend of mine
#1779 [11:11] <Lego_Kid5> last night
#1780 [11:11] <KiwiSun> So I was playing minecraft perfectly fine last night, I try to log in like 20minutes ago and it tells me I have the wrong Username/Password. I go to mojangs website(I have the correct email) and try logging in, Doesn't work. So I try changing my password and it still tells me I have an incorrect username/password(Sorry if I'm not supposed to make a post this long firest time doing this :C)
#1781 [11:11] <CubeTheThird> Lego_Kid5, no.. the one you have is older than that one
#1782 [11:11] <Lego_Kid5> maybe i should update my dxdiag
#1783 [11:11] * luctran8 [luctran8@notlogged] has quit. (Quit: Web client closed)
#1784 [11:11] <CubeTheThird> Alerean, I'd recommend you ask your friend about it in that case
#1785 [11:11] <Lego_Kid5> Cube
#1786 [11:11] <Lego_Kid5> i downloaded this last night
#1787 [11:11] <CubeTheThird> Lego_Kid5, well ya if it's not a new one
#1788 [11:11] <Lego_Kid5> o
#1789 [11:11] <Lego_Kid5> kk
#1790 [11:11] <Lego_Kid5> how do i do it again
#1791 [11:11] <Lego_Kid5> someone give me the link
#1792 [11:11] * MarcusP0007 [MarcusP0007@notlogged] has quit. (Ping timeout: 204 seconds)
#1793 [11:12] <bednbrkfst> i dont understand how i go and delete or reinstall the files i need to make my game work
#1794 [11:12] <CubeTheThird> ??> KiwiSun login/throttle
#1795 [11:12] <Absol> KiwiSun: Your login is being throttled, which will prevent you from logging in.
#1796 [11:12] <Absol> KiwiSun: You will have to wait 3 hours without logging in for it to reset.
#1797 [11:12] <Alerean> okay, thanks for your help :)
#1798 [11:12] <CubeTheThird> bednbrkfst, try this. In the game launcher, click 'Edit Profile' -> 'Open Game Dir'
#1799 [11:12] <Lego_Kid5> Cube
#1800 [11:12] <CubeTheThird> ??> Lego_Kid5 win/dxdi9ag
#1801 [11:12] <CubeTheThird> ??> Lego_Kid5 win/dxdiag
#1802 [11:12] <Absol> Lego_Kid5: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1803 [11:12] <Lego_Kid5> ty
#1804 [11:12] <KiwiSun> @cube So I just wait 3 hours and It'll work?
#1805 [11:12] * alexby11 [alexby11@notlogged] has joined #minecrafthelp
#1806 [11:12] <CubeTheThird> KiwiSun, it should yes
#1807 [11:12] <KiwiSun> Ok thank you^^
#1808 [11:12] <bednbrkfst> ok from there?
#1809 [11:13] * STOPxCrEepzZ [STOPxCrEepzZ@notlogged] has joined #minecrafthelp
#1810 [11:13] <CubeTheThird> bednbrkfst, delete everything in that folder, except for the saves folder
#1811 [11:13] <Alerean> cube? how can i ask in #bukkit?
#1812 [11:13] <Klimpy105> Pixel format not accelerated: I have an old pc/graphics card - minecraft not working after system restore to Win 7
#1813 [11:13] <Klimpy105> Pixel format not accelerated: I have an old pc/graphics card - minecraft not working after system restore to Win 7
#1814 [11:13] * alexby11 [alexby11@notlogged] has left #minecrafthelp
#1815 [11:13] <CubeTheThird> Alerean, /join #bukkit
#1816 [11:14] <Alerean> thank you
#1817 [11:14] <CubeTheThird> Klimpy105, do you have a dxdiag report?
#1818 [11:14] <CubeTheThird> Klimpy105, do you have a dxdiag report?
#1819 [11:14] * Alerean [Alerean@notlogged] has left #minecrafthelp
#1820 [11:14] <bednbrkfst> ok its deleting everything in the .minecraft folder except the saves
#1821 [11:14] <Klimpy105> The dxdiag report is http://paste.ubuntu.com/12056322/
#1822 [11:15] <CubeTheThird> Klimpy105, one moment
#1823 [11:15] <Lego_Kid5> got em
#1824 [11:15] <Lego_Kid5> I got the new dxdiag
#1825 [11:15] <Lego_Kid5> now the link
#1826 [11:15] * STOPxCrEepzZ [STOPxCrEepzZ@notlogged] has quit. (Client Quit)
#1827 [11:16] <Lego_Kid5> cubr
#1828 [11:16] <Lego_Kid5> cube
#1829 [11:16] <Lego_Kid5> i got the link
#1830 [11:16] <Lego_Kid5> new dxdiag
#1831 [11:16] <CubeTheThird> Lego_Kid5, so give it here..?
#1832 [11:17] <CubeTheThird> Klimpy105, wait, Minecraft used to work on your computer?
#1833 [11:17] <Lego_Kid5> http://paste.ubuntu.com/12056370/
#1834 [11:17] * ali5459 [ali5459@notlogged] has joined #minecrafthelp
#1835 [11:17] <CubeTheThird> Lego_Kid5, ok, so your driver are up to date. Are you using mods?
#1836 [11:17] <Lego_Kid5> nope
#1837 [11:17] * Alerean [Alerean@notlogged] has joined #minecrafthelp
#1838 [11:17] <Lego_Kid5> im oringinal minecraft
#1839 [11:17] <Lego_Kid5> no mods or texture packs
#1840 [11:17] <Klimpy105> Yes! Believe it or not. I used to run an old version.
#1841 [11:17] <Alerean> Hello everybody, I've go a problem with the minecraft default skin, my girlfriend as well. I bought minecraft in 2011 and now my default skin is Alex my girlfriend bought it 2 days ago and her default is Steve, anybody knows how i can switch that so that she is Alex and I'm Steve again? It's even in Singleplayer mode after i reseted it to the default skin.
#1842 [11:17] <Lego_Kid5> also
#1843 [11:18] <CubeTheThird> Klimpy105, version 1.7.2?
#1844 [11:18] <CubeTheThird> Lego_Kid5, in-game, hold f3 + c to force a game crash
#1845 [11:18] <Lego_Kid5> i believe this is a problem with my computer?
#1846 [11:18] <Lego_Kid5> ok..'
#1847 [11:18] <Lego_Kid5> why would i do that..
#1848 [11:18] <CubeTheThird> Alerean, you configure your skins on minecraft.net/profile
#1849 [11:18] <CubeTheThird> Lego_Kid5, paste the crash report onto http://paste.ubuntu.com and give the URL here.
#1850 [11:18] <Lego_Kid5> ok
#1851 [11:18] <Klimpy105> I have no idea which version. All data is gone. Which would you suggest?
#1852 [11:19] <Lego_Kid5> cube
#1853 [11:19] <Lego_Kid5> its not working
#1854 [11:19] <CubeTheThird> Klimpy105, I would recommend you try version 1.7.2
#1855 [11:19] <CubeTheThird> Klimpy105, but I can't even find drivers for your graphics card
#1856 [11:19] <Lego_Kid5> maybe i can give you the game output
#1857 [11:19] <ali5459> EXCUSE ME I have just daownloded minecraft and when I open it said you have a problem that proble it is about "dxdiag"
#1858 [11:19] <CubeTheThird> Lego_Kid5, ... hold f3 + c until the game crashes. It can take a while
#1859 [11:19] <Lego_Kid5> o
#1860 [11:19] <Lego_Kid5> i thought i just.
#1861 [11:19] <CubeTheThird> ali5459, give a URL to your dxdiag report here
#1862 [11:20] <Alerean> I know, i reseted it there, but i reseted to Alex, not to steve which was my Default skin before the new Alex model was released
#1863 [11:20] <Klimpy105> I know I need a new card. OK thanks
#1864 [11:20] <ali5459> http://paste.ubuntu.com/12056320/
#1865 [11:21] <CubeTheThird> Klimpy105, hmm try this driver: https://downloadcenter.intel.com/download/18228/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-
#1866 [11:21] <Lego_Kid5> how long can this take
#1867 [11:21] <ali5459> this is URL
#1868 [11:21] <ali5459> http://paste.ubuntu.com/12056320/
#1869 [11:21] <CubeTheThird> Lego_Kid5, normally 10-15 seconds
#1870 [11:21] <CubeTheThird> Lego_Kid5, if you're using a laptop you may have to hold fn + f3
#1871 [11:21] <Lego_Kid5> im on PC
#1872 [11:21] <Lego_Kid5> and it didn't work
#1873 [11:21] <CubeTheThird> ali5459, umm... firstly your graphics card isn't supported on windows 8
#1874 [11:21] <Lego_Kid5> i will just get the game output
#1875 [11:22] <Lego_Kid5> would a game output help?
#1876 [11:22] <CubeTheThird> ali5459, secondly, your graphics card is quite old, and will not support the most recent versions of the game
#1877 [11:22] <Lego_Kid5> WAIT
#1878 [11:22] <CubeTheThird> Lego_Kid5, .. depends what it has. I don't think it will have the info I want
#1879 [11:22] <Lego_Kid5> IT MIGHT WORK
#1880 [11:22] <Lego_Kid5> its Minecraft 1.8.8.(Not Responding)
#1881 [11:22] <Lego_Kid5> aww
#1882 [11:22] <ali5459> and how could I update it ?
#1883 [11:22] <Lego_Kid5> didn't work
#1884 [11:23] <Lego_Kid5> ooo i got mail from the server
#1885 [11:23] <CubeTheThird> ali5459, is your computer a laptop or desktop?
#1886 [11:23] <ali5459> Laptop
#1887 [11:23] <CubeTheThird> ali5459, then you can't. If you downgrade to windows 7, you'll be able to play minecraft 1.7.2 or older. Otherwise you will need to use a different computer
#1888 [11:24] * GlowingKoala [GlowingKoala@notlogged] has quit. (Ping timeout: 204 seconds)
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#1890 [11:24] <Lego_Kid5> sorry bud
#1891 [11:24] <CubeTheThird> Lego_Kid5, I'll take a look at the game output then
#1892 [11:24] <Lego_Kid5> ok'
#1893 [11:24] * iPeer [iPeer@notlogged] has joined #minecrafthelp
#1894 [11:24] <bednbrkfst> so whats the next move after my trash empties
#1895 [11:25] <CubeTheThird> bednbrkfst, try launching the game again
#1896 [11:25] * KingJudo [KingJudo@notlogged] has joined #minecrafthelp
#1897 [11:25] <Lego_Kid5> cube
#1898 [11:25] <Lego_Kid5> does the game output contain any private info>
#1899 [11:25] <ali5459> it is a big problem , if i update my windows to 10 that doesnt work
#1900 [11:25] <CubeTheThird> Lego_Kid5, no.. there's no private info in that stuff
#1901 [11:26] <bednbrkfst> its deleting 2k files
#1902 [11:26] * SlimeyGamer2045 [SlimeyGamer2045@notlogged] has joined #minecrafthelp
#1903 [11:26] <bednbrkfst> gonna be a while, is that normal?
#1904 [11:26] <CubeTheThird> ali5459, no, upgrading to windows 10 wont work. Your computer is very old, and I would highly discourage it
#1905 [11:26] <Lego_Kid5> where is the game output?
#1906 [11:26] * Alerean [Alerean@notlogged] has quit. (Quit: Web client closed)
#1907 [11:26] * julian [julian@notlogged] has quit. (Ping timeout: 204 seconds)
#1908 [11:26] <CubeTheThird> bednbrkfst, wouldn't surprise me if it took some time
#1909 [11:26] <CubeTheThird> Lego_Kid5, .. in the launcher?
#1910 [11:26] <Lego_Kid5> its not there
#1911 [11:27] <SlimeyGamer2045> i changed my username and now it wont work, what do I do?
#1912 [11:27] <bednbrkfst> ok good, glad you're knowledgeable \
#1913 [11:27] <CubeTheThird> SlimeyGamer2045, what wont work?
#1914 [11:28] <Lego_Kid5> what about the launcher log
#1915 [11:28] <SlimeyGamer2045> i try to go into all of my servers, and it says authenication failed from minecraft.net
#1916 [11:28] <Lego_Kid5> could that help?
#1917 [11:28] <SlimeyGamer2045> and i changed my username
#1918 [11:28] <ali5459> okay , firstly i habe to buy a new coputer then when h buy could i download the game by the same user or i have to buy it again ?
#1919 [11:28] <CubeTheThird> ??> SlimeyGamer2045 launcher/relog
#1920 [11:28] <Absol> SlimeyGamer2045: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1921 [11:28] <CubeTheThird> ??> Lego_Kid5 launcher/open
#1922 [11:28] <SlimeyGamer2045> i did
#1923 [11:28] <Absol> Lego_Kid5: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#1924 [11:28] <SlimeyGamer2045> 4 times to be exact
#1925 [11:28] <Lego_Kid5> im in the launcher
#1926 [11:28] <Lego_Kid5> no game output
#1927 [11:28] <CubeTheThird> ali5459, no you don't have to purchase the game again. Just login with your Mojang account
#1928 [11:29] <CubeTheThird> Lego_Kid5, do what Absol said
#1929 [11:29] <Gazman93> hi its me again i tried to sen off a email to them but every time i try to it just takes me to a website that says it offline
#1930 [11:29] <CubeTheThird> SlimeyGamer2045, you did exactly as Absol said?
#1931 [11:29] <Lego_Kid5> ok
#1932 [11:29] <SlimeyGamer2045> wat did he say?
#1933 [11:29] <CubeTheThird> Gazman93, they might be having issues with it. I recommend you wait and try later
#1934 [11:29] * Klimpy105 [Klimpy105@notlogged] has quit. (Ping timeout: 204 seconds)
#1935 [11:29] <CubeTheThird> <Absol> SlimeyGamer2045: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1936 [11:29] <ali5459> okay thank you for helping me , thanks again
#1937 [11:30] <SlimeyGamer2045> ok i did that
#1938 [11:30] <Lego_Kid5> where does it ay Keep Launcher Open
#1939 [11:30] <Lego_Kid5> o
#1940 [11:30] <Lego_Kid5> then press play?
#1941 [11:31] <KingJudo> i was trying a command fro a command block to make a rocket ship and it didn't work so i tried quitting to title and it froze and it turned of itself and then i tried logging back in but it wouldn't work them i tried everything restarting my computer also
#1942 [11:31] <CubeTheThird> Lego_Kid5, that's right...
#1943 [11:31] * ali5459 [ali5459@notlogged] has quit. (Quit: Web client closed)
#1944 [11:31] <Lego_Kid5> i got the game output
#1945 [11:31] <CubeTheThird> SlimeyGamer2045, that doesn't work either?
#1946 [11:32] <Lego_Kid5> ok
#1947 [11:32] <Lego_Kid5> so copy the game output?
#1948 [11:32] <CubeTheThird> Lego_Kid5, yes.. and paste it onto http://paste.ubuntu.com
#1949 [11:32] * nickolas [nickolas@notlogged] has joined #minecrafthelp
#1950 [11:32] <Lego_Kid5> cube
#1951 [11:32] <Lego_Kid5> im just saying
#1952 [11:32] <Lego_Kid5> what is token ID?
#1953 [11:32] <CubeTheThird> KingJudo, so you can't login to the game.. or your world?
#1954 [11:32] <Lego_Kid5> i think that is private info
#1955 [11:33] <CubeTheThird> Lego_Kid5, no.. it's not. It's an ID that's generated for your login session. It becomes invalid when you log back in
#1956 [11:33] <KingJudo> the game
#1957 [11:33] * yusuf [yusuf@notlogged] has joined #minecrafthelp
#1958 [11:33] <KingJudo> i cant log into the game
#1959 [11:34] <CubeTheThird> KingJudo, what happens when you try?
#1960 [11:34] * yusuf [yusuf@notlogged] has quit. (Client Quit)
#1961 [11:34] <Lego_Kid5> so the ID is just..
#1962 [11:34] <KingJudo> it oes the load then the screen turns white
#1963 [11:34] <KingJudo> does
#1964 [11:35] <CubeTheThird> Lego_Kid5, don't worry about it
#1965 [11:35] * valdinhoevil [valdinhoevil@notlogged] has joined #minecrafthelp
#1966 [11:35] <CubeTheThird> KingJudo, the game window turns white?
#1967 [11:35] <Lego_Kid5> ok
#1968 [11:35] <Lego_Kid5> i got it
#1969 [11:35] <KingJudo> yes
#1970 [11:35] <Lego_Kid5> cube
#1971 [11:35] <Lego_Kid5> can I private message you the link
#1972 [11:35] <CubeTheThird> Lego_Kid5, just give it here
#1973 [11:35] * valdinhoevil [valdinhoevil@notlogged] has quit. (Client Quit)
#1974 [11:36] <Lego_Kid5> http://paste.ubuntu.com/12056462/
#1975 [11:37] <CubeTheThird> Lego_Kid5, does your issue occur in singleplayer?
#1976 [11:37] <Lego_Kid5> no
#1977 [11:37] * thatonedude [thatonedude@notlogged] has joined #minecrafthelp
#1978 [11:37] <Lego_Kid5> in the title screen,options, and everywhere pretty much
#1979 [11:37] <Lego_Kid5> execpt for the bottom options
#1980 [11:37] <CubeTheThird> Lego_Kid5, can you show me the game output from when you do singleplayer?
#1981 [11:37] <Lego_Kid5> those or perfectly fine.
#1982 [11:37] <Lego_Kid5> ok
#1983 [11:38] * GlowingKoala [GlowingKoala@notlogged] has joined #minecrafthelp
#1984 [11:38] <GlowingKoala> Cube Can u help me again
#1985 [11:38] * sambish20 [sambish20@notlogged] has joined #minecrafthelp
#1986 [11:38] <CubeTheThird> GlowingKoala, whats' up?
#1987 [11:39] <GlowingKoala> Cube ,i checked another website so does it matter that i upgraded to windows 10
#1988 [11:39] <thatonedude> I am trying to get my free copy of the minecraft win10 beta, and I redeemed my code, but I have not been given the option to get it on the windows store. Any thoughts?
#1989 [11:39] <GlowingKoala> Cube ,i checked another website so does it matter that i upgraded to windows 10
#1990 [11:40] <Lego_Kid5> cube
#1991 [11:40] <CubeTheThird> GlowingKoala, no.. it shouldn't matter
#1992 [11:40] <Lego_Kid5> do i switch ID tokens when i log in?
#1993 [11:40] * Snoepmonster123 [Snoepmonster123@notlogged] has joined #minecrafthelp
#1994 [11:40] <GlowingKoala> ok thanks
#1995 [11:40] <CubeTheThird> Lego_Kid5, usually
#1996 [11:40] <Lego_Kid5> o so thats why its not private
#1997 [11:40] <CubeTheThird> exactly
#1998 [11:41] <CubeTheThird> thatonedude, 32 bit windows is not currently supported for the beta. That is coming in a future release
#1999 [11:41] <Lego_Kid5> EVERYBODY
#2000 [11:41] <Lego_Kid5> Cubethethird is what we call a good helper
#2001 [11:41] <thatonedude> Thanks cube. did not know that
#2002 [11:42] <Lego_Kid5> http://paste.ubuntu.com/12056492/
#2003 [11:42] * thatonedude [thatonedude@notlogged] has quit. (Quit: Web client closed)
#2004 [11:43] * Klimpy105 [Klimpy105@notlogged] has joined #minecrafthelp
#2005 [11:43] <Lego_Kid5> cube did you get that link
#2006 [11:43] <CubeTheThird> Lego_Kid5, the end of your log is missing
#2007 [11:44] <Lego_Kid5> weird
#2008 [11:44] <Lego_Kid5> do i have to again
#2009 [11:44] <CubeTheThird> Lego_Kid5, if you quit the game, does more stuff show up in the game output?
#2010 [11:44] <Lego_Kid5> no
#2011 [11:44] <Lego_Kid5> well
#2012 [11:44] <Lego_Kid5> let me see..
#2013 [11:44] <KingJudo> cube I'm on a mac
#2014 [11:45] * Snoepmonster123 [Snoepmonster123@notlogged] has quit. (Client Quit)
#2015 [11:45] * Martencrash [Martencrash@notlogged] has joined #minecrafthelp
#2016 [11:45] <CubeTheThird> KingJudo, ok.. let's try doing a clean install of the game
#2017 [11:45] <CubeTheThird> ??> KingJudo mac/reinst
#2018 [11:45] <Absol> KingJudo: You may need to reinstall the locally installed files that Minecraft puts into place.
#2019 [11:45] <Absol> KingJudo: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#2020 [11:45] <Lego_Kid5> no
#2021 [11:45] <Lego_Kid5> it does not
#2022 [11:45] <CubeTheThird> Lego_Kid5, did you upgrade or replace your graphics card?
#2023 [11:46] <Lego_Kid5> i upgraded to that site you gave me 30 mins ago
#2024 [11:46] <CubeTheThird> Lego_Kid5, ... no that's not what I mean
#2025 [11:46] <Lego_Kid5> i upgraded last night
#2026 [11:46] <KingJudo> how do you do a clean install
#2027 [11:46] <Lego_Kid5> ok what do u mean
#2028 [11:46] <CubeTheThird> KingJudo, do what Absol said
#2029 [11:46] <Klimpy105> Thanks CubeTheThird. It works. It's for my kid. It will do until I upgrade the card.
#2030 [11:46] <CubeTheThird> Lego_Kid5, did you replace the graphics card in your computer
#2031 [11:47] <Lego_Kid5> what do u mean
#2032 [11:47] <Lego_Kid5> no
#2033 [11:47] <Lego_Kid5> I have AMD
#2034 [11:47] <CubeTheThird> yes I know
#2035 [11:47] <Lego_Kid5> the latest version of it
#2036 [11:47] <Lego_Kid5> so no
#2037 [11:47] <Lego_Kid5> never had a different graphic card besides AMD
#2038 [11:48] <CubeTheThird> Lego_Kid5, the same AMD card?
#2039 [11:48] <Lego_Kid5> no
#2040 [11:48] <Lego_Kid5> i downloaded new
#2041 [11:48] * CubeTheThird facepalms
#2041 [11:48] <Lego_Kid5> but it was the same company
#2042 [11:48] <KingJudo> what is a terminal Absol
#2043 [11:48] <Lego_Kid5> AMD
#2044 [11:48] <Lego_Kid5> I updated my AMD
#2045 [11:48] * Meow-J [Meow-J@notlogged] has joined #minecrafthelp
#2046 [11:48] <CubeTheThird> Lego_Kid5, I'm not talking about drivers. I'm talking about the physical card
#2047 [11:48] <Lego_Kid5> No
#2048 [11:48] <Lego_Kid5> i never did that
#2049 [11:48] <CubeTheThird> ??> KingJudo mac/terminal
#2050 [11:48] <Absol> KingJudo: You can reach the Terminal by going to Applications > Utilities > Terminal. Alternatively, search for Terminal in the Finder.
#2051 [11:48] <Lego_Kid5> O the card...
#2052 [11:48] <Lego_Kid5> nope
#2053 [11:49] <CubeTheThird> Lego_Kid5, do you have any of the following: custom windows themes, game/screen recording software, Evolve
#2054 [11:49] * elisahelms [elisahelms@notlogged] has joined #minecrafthelp
#2055 [11:49] <Lego_Kid5> no
#2056 [11:49] <Lego_Kid5> i never had Evolve
#2057 [11:49] <Lego_Kid5> idk what you mean'
#2058 [11:49] * elisahelms [elisahelms@notlogged] has quit. (Client Quit)
#2059 [11:49] <CubeTheThird> Lego_Kid5, .. and the other stuff?
#2060 [11:49] <Lego_Kid5> what do you mean
#2061 [11:50] <Lego_Kid5> i never heard of Evolve
#2062 [11:50] <CubeTheThird> Lego_Kid5, then ignore evolve. Do you have the other stuff
#2063 [11:50] * TrailofTnT [TrailofTnT@notlogged] has joined #minecrafthelp
#2064 [11:50] <Lego_Kid5> no
#2065 [11:50] <Lego_Kid5> never heard of it
#2066 [11:50] <Lego_Kid5> anyways
#2067 [11:50] <Lego_Kid5> i think i gtg
#2068 [11:50] <Lego_Kid5> breakfast
#2069 [11:50] <Lego_Kid5> thank you so much for helping
#2070 [11:50] <Lego_Kid5> and yea
#2071 [11:51] <Lego_Kid5> I never heard of that stuff
#2072 [11:51] <Lego_Kid5> and yea
#2073 [11:51] <Lego_Kid5> so anyways
#2074 [11:51] <Lego_Kid5> Thank you again for everything
#2075 [11:51] * Lego_Kid5 [Lego_Kid5@notlogged] has quit. (Quit: Web client closed)
#2076 [11:53] * Shadrack blinks
#2076 [11:54] <KingJudo> im in the tw\erminal
#2077 [11:54] <KingJudo> terminal
#2078 [11:55] <CubeTheThird> <Absol> KingJudo: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#2079 [11:56] * Dominik [Dominik@notlogged] has joined #minecrafthelp
#2080 [11:56] <KingJudo> how do i write in the terminal
#2081 [11:56] <CubeTheThird> you type?
#2082 [11:57] * Dominik [Dominik@notlogged] has quit. (Client Quit)
#2083 [11:57] <KingJudo> it won't let me
#2084 [11:57] * Martencrash [Martencrash@notlogged] has quit. (Quit: Web client closed)
#2085 [11:57] * Gazman93 [Gazman93@notlogged] has quit. (Quit: Web client closed)
#2086 [11:58] <CubeTheThird> KingJudo, is it only the game that goes white, or does the launcher do this?
#2087 [11:58] * Shadowknight2005 [Shadowknight2005@notlogged] has joined #minecrafthelp
#2088 [11:58] <KingJudo> the launcher
#2089 [11:59] <CubeTheThird> KingJudo, so you can't even press play?
#2090 [11:59] * Shadowknight2005 [Shadowknight2005@notlogged] has quit. (Client Quit)
#2091 [12:00] <TrailofTnT> Can somebody help? I just got Windows 10 and i cant't open minecraft it crashes saying i have to update my graphics drivers but I don't... i don't know if this will help but its the link to my DxDiag report: http://paste.ubuntu.com/12056533/
#2092 [12:00] <KingJudo> i press play and then the launcher turns white but i can still press play but i pressed play again and it didn't work
#2093 [12:01] <KingJudo> i typed that stuff in the terminal now what do i do
#2094 [12:01] <CubeTheThird> TrailofTnT, one moment
#2095 [12:01] <TrailofTnT> ok thanks
#2096 [12:02] <CubeTheThird> KingJudo, press enter in the terminal
#2097 [12:02] <KingJudo> ok i did
#2098 [12:02] * mrplayer31 [mrplayer31@notlogged] has joined #minecrafthelp
#2099 [12:03] <CubeTheThird> TrailofTnT, download and install https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit
#2100 [12:03] <CubeTheThird> KingJudo, try launching the game now
#2101 [12:03] <TrailofTnT> ok
#2102 [12:03] * GlowingKoala [GlowingKoala@notlogged] has quit. (Ping timeout: 204 seconds)
#2103 [12:03] <KingJudo> ok
#2104 [12:04] <KingJudo> still doesn't work
#2105 [12:04] <CubeTheThird> ??> KingJudo launcher/log
#2106 [12:04] <Absol> KingJudo: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#2107 [12:04] <Absol> KingJudo: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#2108 [12:04] * mrplayer31 [mrplayer31@notlogged] has left #minecrafthelp
#2109 [12:04] <Absol> KingJudo: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2110 [12:05] <KingJudo> [12:04:47 INFO]: Minecraft Launcher 1.6.13 (through bootstrap 5) started on osx... [12:04:47 INFO]: Current time is Aug 11, 2015 12:04:47 PM [12:04:47 INFO]: System.getProperty('os.name') == 'Mac OS X' [12:04:47 INFO]: System.getProperty('os.version') == '10.10.4' [12:04:47 INFO]: System.getProperty('os.arch') == 'x86_64' [12:04:47 INFO]: System.getProperty('java.version') == '1.6.0_65' [12:04:47 INFO]: System.getProperty('java.v
#2111 [12:05] <CubeTheThird> KingJudo, on http://paste.ubuntu.com not here
#2112 [12:06] * Josh_ [Josh_@notlogged] has joined #minecrafthelp
#2113 [12:06] <KingJudo> i did it there
#2114 [12:06] * PlaceNameHere [PlaceNameHere@notlogged] has joined #minecrafthelp
#2115 [12:06] * Josh_ [Josh_@notlogged] has quit. (Client Quit)
#2116 [12:06] * Josh_ [Josh_@notlogged] has joined #minecrafthelp
#2117 [12:06] <CubeTheThird> KingJudo, now give the link to your paste here
#2118 [12:07] <KingJudo> how
#2119 [12:07] <CubeTheThird> KingJudo, copy the website address of the paste, from the top of your browser, and give that here
#2120 [12:08] <KingJudo> http://paste.ubuntu.com
#2121 [12:08] <CubeTheThird> KingJudo, be sure to press the 'paste!' button to submit it first
#2122 [12:09] <KingJudo> idid
#2123 [12:09] <CubeTheThird> KingJudo, did you put something in the 'poster' box?
#2124 [12:09] * mrplayer31_ [mrplayer31_@notlogged] has joined #minecrafthelp
#2125 [12:09] <KingJudo> no
#2126 [12:09] * Clock [Clock@notlogged] has quit. (Ping timeout: 378 seconds)
#2127 [12:10] * fmangood [fmangood@notlogged] has joined #minecrafthelp
#2128 [12:10] <Josh_> I changed my username and when I got on minecraft it said that I'm not authenticate with minecraft . Net
#2129 [12:10] <CubeTheThird> KingJudo, you have to do that to submit it
#2130 [12:10] <CubeTheThird> ??> Josh_ launcher/relog
#2131 [12:10] <Absol> Josh_: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#2132 [12:10] <KingJudo> ok
#2133 [12:11] <fmangood> the game are crashing when i try to open a world
#2134 [12:11] <fmangood> the game are crashing when i try to open a world
#2135 [12:11] * mrplayer31_ [mrplayer31_@notlogged] has left #minecrafthelp
#2136 [12:11] <Josh_> Okay
#2137 [12:11] * Tonetacular [Tonetacular@notlogged] has joined #minecrafthelp
#2138 [12:11] <fmangood> some one can say what is hapnning/
#2139 [12:11] <fmangood> ?
#2140 [12:11] <CubeTheThird> fmangood, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#2141 [12:11] <KingJudo> ok i put it in
#2142 [12:11] <KingJudo> and hit paste
#2143 [12:11] <TrailofTnT> CubeTheThird, Should it work after this? Because I have to restart my computer and won't be able to talk anymore
#2144 [12:12] * elebrauchthilfe_ [elebrauchthilfe_@notlogged] has joined #minecrafthelp
#2145 [12:12] <fmangood> thank you
#2146 [12:12] <elebrauchthilfe_> OpenGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread. was tun?
#2147 [12:12] <CubeTheThird> TrailofTnT, it should yes
#2148 [12:12] <Tonetacular> Anyone know if the Mojang contact us is turned off?
#2149 [12:12] <CubeTheThird> elebrauchthilfe_, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#2150 [12:12] <elebrauchthilfe_> english...oh...
#2151 [12:12] <CubeTheThird> Tonetacular, several users have been experiencing issues with that page. Wait and try later
#2152 [12:12] <TrailofTnT> CubeTheThird, Thanks for your time.
#2153 [12:12] <elebrauchthilfe_> thx
#2154 [12:13] <Tonetacular> Thank you very much! Just what I was wondering if it was just me
#2155 [12:14] * Tonetacular [Tonetacular@notlogged] has quit. (Client Quit)
#2156 [12:15] <CubeTheThird> brb
#2157 [12:15] <KingJudo> hello
#2158 [12:16] * gingerbread5757 [gingerbread5757@notlogged] has joined #minecrafthelp
#2159 [12:16] <KingJudo> cube
#2160 [12:16] * TrailofTnT [TrailofTnT@notlogged] has quit. (Ping timeout: 204 seconds)
#2161 [12:17] <gingerbread5757> I need help with minecraft crashing on the new Windows 10 Update. Not the Windows 10 App but the desktop version.
#2162 [12:17] * CrystalMare is now known as Crystal|AFK
#2163 [12:17] * Klimpy105 [Klimpy105@notlogged] has quit. (Quit: Web client closed)
#2164 [12:17] * fmangood [fmangood@notlogged] has quit. (Ping timeout: 204 seconds)
#2165 [12:18] * joao [joao@notlogged] has joined #minecrafthelp
#2166 [12:19] <KingJudo> CUBE!!!!!!!!!!!!!
#2167 [12:20] <PlaceNameHere> Hey, I recently installed windows 10 and now my graphics drivers are outdated so I cant launch MC but theres no available updates for my graphics drivers heres a link to my DxDiag http://paste.ubuntu.com/12056704/
#2168 [12:20] <KingJudo> WERE ARE YOU!!!!!!!!!!!!
#2169 [12:20] <KingJudo> WHERE
#2170 [12:21] * joao [joao@notlogged] has quit. (Client Quit)
#2171 [12:21] * fmangood [fmangood@notlogged] has joined #minecrafthelp
#2172 [12:21] <KingJudo> Do you guys know what brb means
#2173 [12:21] <PlaceNameHere> be right back
#2174 [12:22] <fmangood> hello, my game minecraft crash when i try to open a world
#2175 [12:22] <KingJudo> do you know what brb means
#2176 [12:22] * bubba_ [bubba_@notlogged] has joined #minecrafthelp
#2177 [12:22] <PlaceNameHere> probs corupted
#2178 [12:22] <PlaceNameHere> KingJudo be right back
#2179 [12:22] <PlaceNameHere> I already said
#2180 [12:22] <PlaceNameHere> have u got a backup fmangood
#2181 [12:23] <fmangood> no
#2182 [12:23] <KingJudo> oh
#2183 [12:23] <PlaceNameHere> then u have problems fmangood
#2184 [12:23] <fmangood> but that happens whit al worlds
#2185 [12:23] <PlaceNameHere> send me the crash report
#2186 [12:23] <PlaceNameHere> put crash report on ubuntu paste
#2187 [12:24] <PlaceNameHere> then leave link
#2188 [12:24] <fmangood> wait a fell minutes
#2189 [12:24] <Shadrack> I'm back. o/
#2190 [12:24] * nickolas [nickolas@notlogged] has quit. (Quit: Web client closed)
#2191 [12:26] <KingJudo> I'm done of waiting
#2192 [12:27] * donkeykookoo [donkeykookoo@notlogged] has joined #minecrafthelp
#2193 [12:27] <gingerbread5757> I need help with minecraft crashing on the new Windows 10 Update. Not the Windows 10 App but the desktop version. Crash Report: http://paste.ubuntu.com/12056748/ DxDiag: http://paste.ubuntu.com/12056664/
#2194 [12:27] <gingerbread5757> Could really use some help :)
#2195 [12:27] * bdashore3 [bdashore3@notlogged] has joined #minecrafthelp
#2196 [12:27] <GreyVulpine> gingerbread5757 - Launch minecraft. In the main title screen, go to "Options", then "Video", turn off "VBOs". Then try minecraft
#2197 [12:28] * fmangood [fmangood@notlogged] has quit. (Ping timeout: 204 seconds)
#2198 [12:28] * elebrauchthilfe_ [elebrauchthilfe_@notlogged] has quit. (Ping timeout: 204 seconds)
#2199 [12:28] <gingerbread5757> I can verify that VBOs are off.
#2200 [12:28] * Aj_ [Aj_@notlogged] has joined #minecrafthelp
#2201 [12:28] <GreyVulpine> gingerbread5757 - Erm, can you post the log at: C:\Users\Skylar\AppData\Roaming\.minecraft\hs_err_pid9820.log
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#2203 [12:29] <gingerbread5757> Yeah, hold on.
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#2207 [12:30] <WiFiSmashr> I am unable to log into my account, with the information I know is my account info
#2208 [12:30] <donkeykookoo> minecraft has crashed because of the new windows 10 update http://paste.ubuntu.com/12056723/
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#2210 [12:30] <gingerbread5757> Here is the report: http://paste.ubuntu.com/12056764/
#2211 [12:30] <WiFiSmashr> So as of right now it is normal if you cannot log in?
#2212 [12:30] <GreyVulpine> WiFiSmashr - If you've tried multiple times to log in, you may have triggered the automatic lockout features.
#2213 [12:30] <CubeTheThird> PlaceNameHere, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
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#2215 [12:31] <wiktoriak04> hi i opened ne wemIL FOR MY DAUGHTERS MINECRAFT ACCOUNT FILLED ALL REQUIRED BOXES BUT STILL DIDNT GET CONFIRMATION ON MY EMIL
#2216 [12:31] <WiFiSmashr> How can I disable the auto lockout?
#2217 [12:31] <GreyVulpine> WiFiSmashr - Wait 3 hours without attempting to log in at all, request a password reset once, then try to log into minecraft
#2218 [12:31] <PlaceNameHere> nuuuuuuuu
#2219 [12:31] <PlaceNameHere> :'(
#2220 [12:31] <wiktoriak04> OR VERYFICATION CODE
#2221 [12:31] <PlaceNameHere> thnx anyway CubeTheThird
#2222 [12:31] <CubeTheThird> wiktoriak04, turn off caps lock
#2223 [12:31] <PlaceNameHere> atleast I have an answer
#2224 [12:31] <Shadrack> caps gets you nowhere
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#2226 [12:31] <KingJudo> cube
#2227 [12:32] <CubeTheThird> KingJudo, ah yes. DO you have the link to your paste?
#2228 [12:32] <WiFiSmashr> Grey, my problem is, my security questions got messed up, and I am using a new email, as my old one was deleted. I have tried getting a new password several times, but it always says I have to log in first, and send it to my unuseable email
#2229 [12:32] <wiktoriak04> i ask for another verification code but stil nothing
#2230 [12:32] <KingJudo> what was the websit again ]
#2231 [12:32] <GreyVulpine> WiFiSmashr - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#2233 [12:32] <CubeTheThird> KingJudo, http://paste.ubuntu.com
#2234 [12:32] <WiFiSmashr> Thank you!
#2235 [12:33] <gingerbread5757> DId you get that GreyVulpine?
#2236 [12:33] <GreyVulpine> gingerbread5757 - Yeah, one moment
#2237 [12:33] <gingerbread5757> Alright, thanks.
#2238 [12:33] <KingJudo> http://paste.ubuntu.com/12056782/
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#2241 [12:35] <GreyVulpine> gingerbread5757 - Are you running any mods?
#2242 [12:35] <gingerbread5757> No
#2243 [12:35] <N8> help
#2244 [12:35] <gingerbread5757> The texture pack is the only change to minecraft I made.
#2245 [12:35] <GreyVulpine> gingerbread5757 - Anything that may be modifying the way the game draws the world? Optifine?
#2246 [12:35] <N8> i have no mods
#2247 [12:36] <GreyVulpine> gingerbread5757 - Does minecraft crash without the texture pack?
#2248 [12:36] <Shadrack> oi read the topic
#2249 [12:36] <Shadrack> [17:30:13] *Espercorn* [#MineCraftHelp] Welcome to the Minecraft Help channel. Just say what you need help with. Be as specific as possible. DO NOT JUST SAY "I NEED HELP". If nobody answers you, be patient and wait, somebody will be around.
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#2252 [12:36] <CubeTheThird> N8, whats the problem?
#2253 [12:36] <N8> Craftingfabo
#2254 [12:36] <gingerbread5757> Nothing to to change the world. No optifine. I'll try to play w/o the pack.
#2255 [12:36] <gingerbread5757> and see what happens.
#2256 [12:36] <CubeTheThird> gingerbread5757, is it crashing after pressing play, or loading a world?
#2257 [12:36] <N8> java.lang.ex
#2258 [12:36] <N8> group
#2259 [12:36] <CubeTheThird> N8, what anti-virus and firewall software do you have?
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#2261 [12:37] * Shadrack takes ticket #4 and waits until Cube gets to him
#2261 [12:37] <gingerbread5757> it crashes upon being on a server for x amount of time. x can be anywhere from a second to a few minutes.
#2262 [12:37] <KingJudo> cube i put the website
#2263 [12:37] <gingerbread5757> Not sure about single player. I'll try that now too.
#2264 [12:37] <N8> no i dont now
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#2266 [12:37] <CubeTheThird> gingerbread5757, turn off VBOs in the video settings
#2267 [12:37] <KingJudo> http://paste.ubuntu.com/12056782/
#2268 [12:37] <CubeTheThird> ??> N8 tools/hjt
#2269 [12:37] <Absol> N8: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#2270 [12:37] <Absol> N8: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2271 [12:37] <GreyVulpine> [01:28.08pm] <gingerbread5757> I can verify that VBOs are off.
#2272 [12:38] * StangMan2013GT [StangMan2013GT@notlogged] has quit. (Client Quit)
#2273 [12:38] <gingerbread5757> Vpos are off.
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#2275 [12:38] <CubeTheThird> KingJudo, ok I see. in the launcher click Edit profile
#2276 [12:38] <gingerbread5757> Vbos*
#2277 [12:38] <KingJudo> ok
#2278 [12:38] <CubeTheThird> ah missed that
#2279 [12:38] <CubeTheThird> KingJudo, check the box for Executable, and change it to this: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
#2280 [12:38] <CubeTheThird> ??> gingerbread5757 win/dxdiag
#2281 [12:38] <Absol> gingerbread5757: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#2283 [12:39] <N8> thythx+
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#2285 [12:39] <GreyVulpine> gingerbread5757 - If it works without the texture pack, it may be that you're using an HD texture pack while still using the old java memory allocation arguments.
#2286 [12:39] <KingJudo> it worked
#2287 [12:39] <KingJudo> thank you so much
#2288 [12:39] <gingerbread5757> I am only using a 128 bit pack. My computer should support it.
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#2290 [12:40] <gingerbread5757> Do you have a link to the java I need for Windows 10?
#2291 [12:40] <GreyVulpine> gingerbread5757 - I see that, but by default the launcher only allocates a gig of RAM for heap.
#2292 [12:40] <GlowingKoala> CUbeTheThird r u still here
#2293 [12:40] <gingerbread5757> And how would I change that?
#2294 [12:40] <MightyKamina29> Um how to fix low fps on a no java minecraft because I have a beefy computer
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#2296 [12:40] <GlowingKoala> Cube r u still here
#2297 [12:40] <GreyVulpine> gingerbread5757 - Let's see if running minecraft without the texture pack fixes it first
#2298 [12:40] <Matheus> hryjjtyutfiti
#2299 [12:41] <gingerbread5757> I am still connected using the default pack also.
#2300 [12:41] <gingerbread5757> Should I try switching packs in game and see what happenes?
#2301 [12:41] <GreyVulpine> gingerbread5757 - Sure
#2302 [12:41] <CubeTheThird> GlowingKoala, what's up?
#2303 [12:41] <GreyVulpine> Matheus - Something we can help you with?
#2304 [12:41] <GlowingKoala> Everytime i attempt to join a server it says error authentication to minecraft.net failed
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#2306 [12:42] <GlowingKoala> Any Ideas
#2307 [12:42] <CubeTheThird> GlowingKoala, did you logout and back in to the game launcher?
#2308 [12:43] <GlowingKoala> no.. but i recently changed my user id if thats anything to do with it
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#2310 [12:43] <CubeTheThird> ??> GlowingKoala launcher/relog
#2311 [12:43] <Absol> GlowingKoala: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#2312 [12:43] <GlowingKoala> ok il try it
#2313 [12:45] <GlowingKoala> yeh i think its working now
#2314 [12:45] <gingerbread5757> Grey, after changing back to my normal pack minecraft is running smoothly.
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#2316 [12:46] <gingerbread5757> Normally it would have crashed by now.
#2317 [12:46] <GreyVulpine> gingerbread5757 - Well, that doesn't make any sense.... but alright.
#2318 [12:46] <gingerbread5757> Yeah, I had this problem before actually and after reinstalling Java it fixed itself.
#2319 [12:46] <gingerbread5757> It didn't do this before Windows 10 also.
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#2321 [12:47] <CubeTheThird> gingerbread5757, it could be an issue with your video drivers
#2322 [12:47] * Shadrack sits waiting, holding his #4 ticket stub
#2322 [12:47] <gingerbread5757> How can I check the status of those.
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#2324 [12:47] <CubeTheThird> ??> gingerbread5757 win/dxdiag
#2325 [12:47] <Absol> gingerbread5757: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2326 [12:47] <gingerbread5757> I'm new to windows computers.
#2327 [12:48] <CubeTheThird> Shadrack, did you need something else?
#2328 [12:48] <demsoft> Hi CubeTheThird, my problem from earlier is still unresolved
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#2332 [12:48] <Sasuke2025> hello?
#2333 [12:48] <Shadrack> yeah.. after it finally downloaded and installed the runtime, downloaded the game, etc. I clicked play and it crashed with a gameout put log of 2 lines..
#2334 [12:48] <CubeTheThird> demsoft, you'll have to remind me what issue it is
#2335 [12:48] <CubeTheThird> hello Sasuke2025
#2336 [12:49] <Sasuke2025> what is this thing i need to fix my problem
#2337 [12:49] <CubeTheThird> Shadrack, no crash report?
#2338 [12:49] <CubeTheThird> Sasuke2025, what's the problem?
#2339 [12:49] <Shadrack> Error: Could not find or load main class net.minecraft.client.main.Main
#2340 [12:49] <Shadrack> Java HotSpot(TM) 64-Bit Server VM warning: Using incremental CMS is deprecated and will likely be removed in a future release
#2341 [12:49] <Shadrack> is all it gives me.
#2342 [12:49] <gingerbread5757> DxDiag log again: http://paste.ubuntu.com/12056664/
#2343 [12:49] <Shadrack> so I assume my main class net.minecraft is gone
#2344 [12:49] <demsoft> about not being to access my account as it has been compromised, and unable to resolve by going to https://help.mojang.com/customer/portal/emails/new as it will not process my request
#2345 [12:49] <CubeTheThird> Shadrack, that suggests you were not able to properly download the game files
#2346 [12:49] <Sasuke2025> i try to request to change my scurity questions and it keeps saying try again in a while and i waited a whole day
#2347 [12:50] <Sasuke2025> what do i do
#2348 [12:50] <CubeTheThird> demsoft, seems several people have been having issues submitting tickets. Just wait and try again later
#2349 [12:50] <demsoft> ok
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#2351 [12:50] <Sasuke2025> i have to wait longer?
#2352 [12:50] <CubeTheThird> gingerbread5757, hmm don't see any problems there
#2353 [12:50] <gingerbread5757> Yeah, it's really weird...
#2354 [12:50] <CubeTheThird> Sasuke2025, you contacted mojang about it?
#2355 [12:51] <Shadrack> sigh.. ok. I clicked again and again and keep getting the same thing.
#2356 [12:51] <Sasuke2025> yes
#2357 [12:51] <Shadrack> how large must a working MC install folder be?
#2358 [12:51] <CubeTheThird> Shadrack, paste the launcher log onto http://paste.ubuntu.com and give the URL here.
#2359 [12:51] <CubeTheThird> I think about 300 MB?
#2360 [12:51] <CubeTheThird> Sasuke2025, just wait for their reply. They are backloged so it will take a while to hear back
#2361 [12:51] <Shadrack> aha. so I'm 50% of the way there.
#2362 [12:52] <gingerbread5757> Well, thanks for all your help guys. If it comes up again I'll be back. Maybe we can figure it out.
#2363 [12:53] <Sasuke2025> CubeTheThird: um so can you help me out? i mean i clicked on the email and it said try again do i have to wait longer?
#2364 [12:53] <CubeTheThird> ??> Sasuke2025 mojang/email
#2365 [12:53] <Absol> Sasuke2025: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2366 [12:53] <Absol> Sasuke2025: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#2367 [12:53] <Sasuke2025> ok
#2368 [12:54] <Shadrack> I'm confused. does the new launcher install into program files or still appdata...?
#2369 [12:54] * gingerbread5757 [gingerbread5757@notlogged] has quit. (Quit: Web client closed)
#2370 [12:54] <CubeTheThird> Shadrack, the bootstrap goes in program files. THe game files are still in app data
#2371 [12:54] <CubeTheThird> Shadrack, as I told you, it's almost identical to the old launcher, save for the bundled java
#2372 [12:54] <Shadrack> ah ok that makes more sense now
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#2374 [12:56] <Sasuke2025> whats a transaction id
#2375 [12:56] <CubeTheThird> Sasuke2025, the ID you get in the confirmation email when you purchase the game
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#2381 [12:58] <marco___> marco
#2382 [12:58] <marco___> dowlod
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#2385 [13:00] <Shadrack> polo
#2386 [13:02] <Sasuke2025> is there another way i can fix my problem can you send me the request to change account security passwords?
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#2388 [13:02] <Bugboy1028> ??> Sasuke2025 info/volunteer
#2389 [13:02] <Absol> Sasuke2025: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#2390 [13:03] <Sasuke2025> o ok
#2391 [13:03] <Sasuke2025> thanks for the help
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#2393 [13:04] <marco__> non cela faccio ad istallarlo come si fa
#2394 [13:04] <CubeTheThird> ??> marco__ lang/it
#2395 [13:04] <Absol> marco__: Parliamo solo Inglese qui. Puoi usare, se vuoi, un traduttore come https://translate.google.com/#it/en
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#2401 [13:07] <reem> i have a windows 10 and your supprt dont help me please fix my problem tank you and goodbye
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#2412 [13:27] <EmdorOnline> So i was playing minecraft on my new pc it worked well until today it keep saying your mail and password dosen't match but i tryied to change it when it ask me my username it said "User not found. If you are using a Mojang account, go to https://account.mojang.com/ instead". but when i go ther i can't login too
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#2415 [13:28] <CubeTheThird> EmdorOnline, please test all your emails on http://www.minecraft.net/retrievename
#2416 [13:28] <EmdorOnline> thanks
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#2420 [13:30] <crazyhors> my windows 10 code says code already redeemed when i go the the windows store.
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#2424 [13:32] <josh_> hi
#2425 [13:32] <EndorOnline> hi
#2426 [13:32] <crazyhors> but i cant download the game for free, any ideas? is it something i have done wrong ?
#2427 [13:32] <crazyhors> hi
#2428 [13:32] <CubeTheThird> crazyhors, have you looked at http://xbox.com/minewin10
#2429 [13:32] <josh_> how do i find a my email i used on my acount
#2430 [13:33] <CubeTheThird> josh_, test all of your emails on http://www.minecraft.net/retrievename
#2431 [13:33] <EndorOnline> ok so i can't login to my minecraft account i tryied changing password and reloginign
#2432 [13:33] <CubeTheThird> EndorOnline, you were able to successfully change your password?
#2433 [13:33] <EndorOnline> yes
#2434 [13:33] * KrokkieCC [KrokkieCC@notlogged] has joined #minecrafthelp
#2435 [13:33] <CubeTheThird> ??> EndorOnline login/throttle
#2436 [13:33] <Absol> EndorOnline: Your login is being throttled, which will prevent you from logging in.
#2437 [13:33] <Absol> EndorOnline: You will have to wait 3 hours without logging in for it to reset.
#2438 [13:34] <crazyhors> thanks cube ill have a look
#2439 [13:34] <EndorOnline> but i can't login into my game too
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#2441 [13:34] <CubeTheThird> EndorOnline, the throttling applies to both
#2442 [13:34] <EndorOnline> ok thanks
#2443 [13:34] <josh_> could u find the email of a player named ChickeNubs my account
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#2445 [13:35] <CubeTheThird> josh_, we don't work for Mojang, and as such do not have access to that info
#2446 [13:35] <CubeTheThird> josh_, if you can't find the correct one, you will have to contact them
#2447 [13:35] <CubeTheThird> ??> josh_ mojang/email
#2448 [13:35] <Absol> josh_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2449 [13:35] <Absol> josh_: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#2450 [13:35] <josh_> ok thanks
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#2452 [13:35] <KrokkieCC> Bought minecraft and opened majong acc. can i play offline and not online
#2453 [13:36] <Galaxy_2Alex> KrokkieCC, Yes.
#2454 [13:36] <Galaxy_2Alex> KrokkieCC, You only need a connection to initially download the game.
#2455 [13:37] <KrokkieCC> when i open minecradt it automaticly goes to online login how do is tay offline
#2456 [13:37] <Galaxy_2Alex> KrokkieCC, Don't be connected to the Internet while starting the launcher.
#2457 [13:37] <crazyhors> hey cubethethird my daughter had already downloaded the trial version will this of just reverted to the full beta version upon redeeming the code ?
#2458 [13:37] <KrokkieCC> thanks will try appreciate help
#2459 [13:38] <CubeTheThird> crazyhors, no idea to be honest. I wasn't aware there was a trial. you might want to contact xbox support about it
#2460 [13:40] * enderady [enderady@notlogged] has joined #minecrafthelp
#2461 [13:40] <enderady> hello
#2462 [13:40] <Galaxy_2Alex> enderady, Hello.
#2463 [13:40] <enderady> I cant connect to any minecraft server :(
#2464 [13:41] <crazyhors> on the windows 10 app store it said download the beta which is £7.99 or a free trial version. we had the trial downloaded then say that it was free for existing players. if i open the store to launch the app it just says its the beta and nothing about a trial so i assume its updated itself. will see how it goes.
#2465 [13:41] <Galaxy_2Alex> enderady, What does it say if you try?
#2466 [13:41] <enderady> one minute
#2467 [13:41] <enderady> it kind of works when i first start the game
#2468 [13:41] <enderady> some servers
#2469 [13:41] <enderady> but if i refresh
#2470 [13:41] <enderady> it says
#2471 [13:41] <Galaxy_2Alex> ??> enderady scold/\n
#2472 [13:41] <Absol> enderady: The Enter key is not a comma. Please don't flood the channel with many lines of just two or three words each. Learn how to use complete sentences and commas.
#2473 [13:41] <enderady> it is actually pinging
#2474 [13:42] * bburnzie [bburnzie@notlogged] has joined #minecrafthelp
#2475 [13:42] <enderady> and if i try to connect for instance to HIVE
#2476 [13:42] <enderady> it says
#2477 [13:42] <enderady> connecting to server
#2478 [13:42] <enderady> and than
#2479 [13:42] <bburnzie> Hi, my son can not log in. I kept resetting the password and that didn't work.
#2480 [13:42] <crazyhors> enderady your spamming is annoying
#2481 [13:42] <enderady> java.net.connectexception: connection timed out: no further information
#2482 [13:42] <enderady> sorry
#2483 [13:43] <Galaxy_2Alex> enderady, Restart your Router.
#2484 [13:43] * PrincessSara28 [PrincessSara28@notlogged] has joined #minecrafthelp
#2485 [13:43] <Galaxy_2Alex> ??> bburnzie login/throttle
#2486 [13:43] <Absol> bburnzie: Your login is being throttled, which will prevent you from logging in.
#2487 [13:43] <Absol> bburnzie: You will have to wait 3 hours without logging in for it to reset.
#2488 [13:43] <Galaxy_2Alex> bburnzie, Wait three hours, then try again with the correct login data.
#2489 [13:43] * crazyhors [crazyhors@notlogged] has quit. (Quit: Web client closed)
#2490 [13:43] <bburnzie> Ok, thank you very much. I will do that.
#2491 [13:43] * PrincessSara28 [PrincessSara28@notlogged] has quit. (Client Quit)
#2492 [13:44] * bburnzie [bburnzie@notlogged] has quit. (Client Quit)
#2493 [13:45] <enderady> I still can not connect to some minecraft servers... it says "Can't Connect to server." after 1 minute of pinging ! also if i try to connect it says "java.net.connectexception: connection timed out: no further information"
#2494 [13:46] <Galaxy_2Alex> enderady, Restart your Router.
#2495 [13:46] <enderady> i did
#2496 [13:46] <Galaxy_2Alex> enderady, What Antivirus program are you using?
#2497 [13:46] * ouchurus [ouchurus@notlogged] has joined #minecrafthelp
#2498 [13:46] <enderady> malwarebytes Anti-Malware Notifications
#2499 [13:46] * ouchurus [ouchurus@notlogged] has quit. (Client Quit)
#2500 [13:46] <Galaxy_2Alex> ??> enderady tools/hjt
#2501 [13:46] <Absol> enderady: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#2502 [13:46] <Absol> enderady: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2503 [13:47] <enderady> ok
#2504 [13:47] <CubeTheThird> enderady, what server address are you trying to connect to?
#2505 [13:47] <enderady> mineplex.eu
#2506 [13:47] * KrokkieCC [KrokkieCC@notlogged] has joined #minecrafthelp
#2507 [13:47] <enderady> or mc.hypixel.net
#2508 [13:47] <enderady> or any other servers :D
#2509 [13:48] <Galaxy_2Alex> enderady, Please try mctest.ae97.net
#2510 [13:48] <CubeTheThird> .mcping mc.hypixel.net
#2511 [13:48] <ExtremeBot> CubeTheThird: 99.198.123.21:25565 is up! There are currently 31051 out of 35053 players, running Hypixel BungeeCord (47); with a latency of 0.253s and an MOTD of "09Hypixel Network 042 NEW GAMES! 11Pixel Painters 08+ 11Mega Skywars".
#2512 [13:48] <CubeTheThird> enderady, by the way, it's eu.mineplex.com
#2513 [13:48] <enderady> mctest.ae97.net it's not working
#2514 [13:48] * Clock [Clock@notlogged] has joined #minecrafthelp
#2515 [13:48] * Ritsuka [Ritsuka@notlogged] has quit. (Ping timeout: 378 seconds)
#2516 [13:49] <CubeTheThird> enderady, you say you have servers that do work?
#2517 [13:49] <Galaxy_2Alex> enderady, Are you using 1.8.8?
#2518 [13:49] * riangbl [riangbl@notlogged] has joined #minecrafthelp
#2519 [13:49] * riangbl [riangbl@notlogged] has quit. (Client Quit)
#2520 [13:49] <enderady> 1.8.7
#2521 [13:49] <KrokkieCC> when disconnected from internet, i can play offline. when connected to internet must login to play online. i need default to play offline without disconnecting from internet for my 8 year old daughter
#2522 [13:49] * Ritsuka [Ritsuka@notlogged] has joined #minecrafthelp
#2523 [13:49] <Galaxy_2Alex> KrokkieCC, Why if I may ask?
#2524 [13:50] * Ritsuka is now known as Kaname
#2525 [13:50] <KrokkieCC> she goes into acc settings and other areas where she does not understand yet
#2526 [13:51] <Galaxy_2Alex> KrokkieCC, You can't change any account settings while in-game
#2527 [13:51] <KrokkieCC> while logging in, before playing
#2528 [13:51] <Galaxy_2Alex> KrokkieCC, You can try to block Minecraft in your AV program.
#2529 [13:51] <enderady> If i am using a VPN from another country I am able to connect to any minecraft servers right away !
#2530 [13:52] <KrokkieCC> will try, thanks.
#2531 [13:52] <Galaxy_2Alex> enderady, That would mean that your ISP is blocking certain connections.
#2532 [13:52] <enderady> i have port forwarded 25565
#2533 [13:52] <Galaxy_2Alex> enderady, You don't need to port forward if you are not hosting a server.
#2534 [13:52] <CubeTheThird> enderady, remove that. YOu don't need to port forward
#2535 [13:53] <enderady> i have called to my internet provider which said he checked the ISP provider and no ports are blocke
#2536 [13:54] * KrokkieCC [KrokkieCC@notlogged] has quit. (Quit: Web client closed)
#2537 [13:54] <CubeTheThird> enderady, you probably improperly port forwarded, resulting in blocked connections for port 25565
#2538 [13:54] <enderady> what should I do ?
#2539 [13:54] <CubeTheThird> enderady, remove the forwarding rules
#2540 [13:55] <enderady> ok.
#2541 [13:55] <enderady> I have watched a video saying that if I use the DNS "208.67.220.220" it will work. Is it legit?
#2542 [13:55] <CubeTheThird> DNS has nothing to do with ports
#2543 [13:57] <enderady> i have removed any rules from firewall and removed my port forward from my router
#2544 [13:57] <enderady> testing it.
#2545 [13:57] * kratosesperto [kratosesperto@notlogged] has joined #minecrafthelp
#2546 [13:57] * kratosesperto [kratosesperto@notlogged] has quit. (Client Quit)
#2547 [13:58] <enderady> still no result let me show you.
#2548 [13:59] <enderady> can i send a link ?
#2549 [13:59] <CubeTheThird> umm sure...
#2550 [13:59] <enderady> https://gyazo.com/a1b6ff3a1a12673b6a0c6f7823322969
#2551 [13:59] <CubeTheThird> enderady, .. why are you repeatedly refreshing it?
#2552 [14:00] <enderady> so i can try to connect to the other servers i want to play
#2553 [14:00] <enderady> eu.mineplex.com was offline
#2554 [14:00] <enderady> for me
#2555 [14:00] <enderady> sometimes it does work but if i refresh it... its gone
#2556 [14:01] <CubeTheThird> enderady, .. what happens when you try connecting to it though?
#2557 [14:01] <enderady> someone asked for this
#2558 [14:01] <enderady> http://paste.ubuntu.com/12057311/
#2559 [14:02] <enderady> this is what it says
#2560 [14:02] <enderady> https://gyazo.com/0124b547e8e5f09da73f77311f801cb4
#2561 [14:02] <CubeTheThird> enderady, ok lets test something. First do this: http://www.sysprobs.com/install-and-enable-telnet-in-windows-8-use-as-telnet-client
#2562 [14:03] <enderady> one minute
#2563 [14:03] * ElenaCF [ElenaCF@notlogged] has joined #minecrafthelp
#2564 [14:03] * Rainbow [Rainbow@notlogged] has joined #minecrafthelp
#2565 [14:04] <Rainbow> Is it possible to make a nether portal in PE?
#2566 [14:04] <enderady> ok, i enabled telenet on my machine.
#2567 [14:04] <CubeTheThird> Rainbow, not as far as I know
#2568 [14:04] <CubeTheThird> enderady, ok, now open cmd
#2569 [14:04] * Markofangels [Markofangels@notlogged] has joined #minecrafthelp
#2570 [14:04] <ElenaCF> Hey, I have made a mojang account but when i try to log in it says that the e-mail or password is wrong. I have tried changing the password but it doesn't change anything
#2571 [14:05] * westy [westy@notlogged] has joined #minecrafthelp
#2572 [14:05] <CubeTheThird> ElenaCF, did you just make the account?
#2573 [14:05] * josh_ [josh_@notlogged] has quit. (Quit: Web client closed)
#2574 [14:05] <ElenaCF> Yes i just made it
#2575 [14:05] <Rainbow> Ok, thanks. But one thing is that I was playing MC with my friend and somehow she made a working nether portal and I copied her exactly and it didn't work.
#2576 [14:06] * westy [westy@notlogged] has quit. (Client Quit)
#2577 [14:06] <CubeTheThird> ElenaCF, did you fail to login 10 times?
#2578 [14:06] <ElenaCF> Not 10 times
#2579 [14:06] * enderady_ [enderady_@notlogged] has joined #minecrafthelp
#2580 [14:06] <CubeTheThird> Rainbow, as far as I know PE doesn't have nether portals, or the nether
#2581 [14:06] <mattym> Rainbow, Its possible in the development versions of PE which she may have
#2582 [14:06] <enderady_> i am sorry, my internet dropped a minute
#2583 [14:06] <enderady_> are you here?
#2584 [14:06] <Rainbow> Ok martyr
#2585 [14:07] <Rainbow> Mattym* stupid autocorrect
#2586 [14:07] <CubeTheThird> enderady_, can you open cmd?
#2587 [14:07] <enderady_> yes.
#2588 [14:07] <Rainbow> Does anyone know how to get sponge in survival?
#2589 [14:07] * Clock [Clock@notlogged] has quit. (Ping timeout: 186 seconds)
#2590 [14:07] <enderady_> you can not get sponge
#2591 [14:07] <Rainbow> Ok, thanks
#2592 [14:08] <enderady_> np
#2593 [14:08] * enderady [enderady@notlogged] has quit. (Ping timeout: 204 seconds)
#2594 [14:08] <enderady_> @CubeTheThird i did
#2595 [14:08] <CubeTheThird> enderady_, run this command: telnet 104.131.4.102 25565
#2596 [14:08] <enderady_> "Connecting To 104.131.4.102..."
#2597 [14:09] <Markofangels> hey my problem is that on an older device, I purchased mine craft on an Android phone with a specific gmail. Now my app store for my new phone is tuned for that gmail, but I can't re-download the app
#2598 [14:09] * ednotswag [ednotswag@notlogged] has joined #minecrafthelp
#2599 [14:09] <enderady_> Could not open connection to the host, no port 25565: Connect failed.
#2600 [14:09] * ednotswag [ednotswag@notlogged] has quit. (Client Quit)
#2601 [14:10] <CubeTheThird> enderady_, ya definitely sounds like that port is being blocked, or throttled
#2602 [14:10] <enderady_> so, what can I do next?
#2603 [14:10] <CubeTheThird> enderady_, run a test on speedtest.net
#2604 [14:10] <enderady_> ok
#2605 [14:10] <mattym> Markofangels, Are you sure that your Android device is set up with that same google account?
#2606 [14:11] * Rainbow_ [Rainbow_@notlogged] has joined #minecrafthelp
#2607 [14:11] <enderady_> there
#2608 [14:11] <enderady_> http://www.speedtest.net/my-result/4574695562
#2609 [14:11] * Rainbow [Rainbow@notlogged] has quit. (Ping timeout: 204 seconds)
#2610 [14:11] * wheeliejack [wheeliejack@notlogged] has joined #minecrafthelp
#2611 [14:12] <CubeTheThird> ??> enderady_ tools/hjt
#2612 [14:12] <Absol> enderady_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#2613 [14:12] <Absol> enderady_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2614 [14:12] <enderady_> i already did this with the malwerebyte program
#2615 [14:12] <wheeliejack> have just upgraded to windows 10 but cannot find graphics drivers for my laptop. http://paste.ubuntu.com/12057349/ this is a link to the report
#2616 [14:12] <enderady_> should I do it again ?
#2617 [14:12] * ElenaCF [ElenaCF@notlogged] has quit. (Quit: Web client closed)
#2618 [14:13] <CubeTheThird> enderady_, .. what? that has nothing to do with malwarebytes
#2619 [14:13] <CubeTheThird> enderady_, read everything Absol said
#2620 [14:13] <enderady_> ok
#2621 [14:13] <CubeTheThird> wheeliejack, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#2622 [14:13] <enderady_> "Do a system scan and save a logfile" ?
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#2625 [14:14] <wheeliejack> ok thanks
#2626 [14:14] * wheeliejack [wheeliejack@notlogged] has quit. (Client Quit)
#2627 [14:14] * Markofangels [Markofangels@notlogged] has quit. (Ping timeout: 204 seconds)
#2628 [14:14] <enderady_> there you go
#2629 [14:14] <enderady_> http://paste.ubuntu.com/12057376/
#2630 [14:15] * Rainbow_ [Rainbow_@notlogged] has quit. (Ping timeout: 204 seconds)
#2631 [14:15] <CubeTheThird> enderady_, did you purchase minecraft?
#2632 [14:15] <enderady_> indeed
#2633 [14:15] <enderady_> in 2010
#2634 [14:15] <CubeTheThird> enderady_, what is your minecraft username?
#2635 [14:16] <enderady_> enderady
#2636 [14:16] <enderady_> it used to be Adryann_Mc but i migrated and i had to change it :D
#2637 [14:16] <CubeTheThird> hmm ok
#2638 [14:17] <CubeTheThird> enderady_, do you know how to edit your hosts file?
#2639 [14:17] <enderady_> bo
#2640 [14:17] <enderady_> no*
#2641 [14:17] * Georgie [Georgie@notlogged] has joined #minecrafthelp
#2642 [14:17] <enderady_> should I reinstall java ? :D
#2643 [14:17] * tnmelmack [tnmelmack@notlogged] has joined #minecrafthelp
#2644 [14:18] <CubeTheThird> no.. that shouldn't affect it
#2645 [14:18] <enderady_> ok
#2646 [14:18] * bednbrkfst [bednbrkfst@notlogged] has quit. (Ping timeout: 204 seconds)
#2647 [14:18] <enderady_> anything else i could try ? :(
#2648 [14:18] <CubeTheThird> enderady_, do this: http://windows8themes.org/access-denied-how-to-edit-hosts-file-in-windows-8.html
#2649 [14:18] * tnmelmack [tnmelmack@notlogged] has quit. (Client Quit)
#2650 [14:19] * Georgie [Georgie@notlogged] has quit. (Client Quit)
#2651 [14:20] * tnmelmack [tnmelmack@notlogged] has joined #minecrafthelp
#2652 [14:20] <enderady_> ok
#2653 [14:20] <enderady_> i am in
#2654 [14:20] <enderady_> what next ? :D
#2655 [14:21] <tnmelmack> My son needs some help. Another kid played his game and lost his city. Is there a way to get it back? He is playing on an ipad
#2656 [14:21] <mattym> enderady_, Copy its contents to paste.ubuntu.com and get us the link to it, also keep the notepad open
#2657 [14:22] <mattym> tnmelmack, As in deleted the world?
#2658 [14:22] <CubeTheThird> enderady_, there should be a list of hosts in that file, including session.minecraft.net
#2659 [14:22] <tnmelmack> he went far away and spawned new animals. now he can't find it
#2660 [14:22] * Clock [Clock@notlogged] has joined #minecrafthelp
#2661 [14:22] <enderady_> there is no session.minecraft.net
#2662 [14:23] <enderady_> http://paste.ubuntu.com/12057428/
#2663 [14:23] <CubeTheThird> enderady_, really? you don't see any entries like "Hosts: 184.73.223.40 session.minecraft.net"
#2664 [14:23] <enderady_> no, i dont
#2665 [14:23] <CubeTheThird> O.o
#2666 [14:23] <enderady_> should i manually do it?
#2667 [14:23] <mattym> tnmelmack, If your son built close to where the game started him out, the ingame "compas" item should take him close to where he was
#2668 [14:23] * President_Snow_1 [President_Snow_1@notlogged] has joined #minecrafthelp
#2669 [14:24] <tnmelmack> the compas seems to take him one direction then turns
#2670 [14:24] <CubeTheThird> enderady_, regardless, I'd recommend you remove everything after this line: # ::1 localhost
#2671 [14:24] <mattym> tnmelmack, If he didnt build close to the start (spawn), then he will just need to look around for his stuff
#2672 [14:24] * isabella_ [isabella_@notlogged] has joined #minecrafthelp
#2673 [14:24] <tnmelmack> he says he has looked all around. apparently it got deleted.
#2674 [14:24] <President_Snow_1> Well, I cant play minecraft because i have windows 10 and i have to update my drivers, the paste bin is http://pate.ubuntu.com/12057422
#2675 [14:24] <enderady_> ok i will 1 min
#2676 [14:25] <CubeTheThird> President_Snow_1, one moment
#2677 [14:25] <President_Snow_1> Okay, thank you
#2678 [14:25] <enderady_> i cant edit the file
#2679 [14:25] <enderady_> 1 minute let me google it
#2680 [14:25] <CubeTheThird> President_Snow_1, download and install http://www.nvidia.com/download/driverResults.aspx/87789/en-us
#2681 [14:25] <tnmelmack> mattym-now he has the message "the server has restarted"
#2682 [14:25] <President_Snow_1> Okay
#2683 [14:25] <President_Snow_1> Let me do that
#2684 [14:26] <mattym> tnmelmack, Is it in a single player world, or multiplayer?
#2685 [14:26] <tnmelmack> single
#2686 [14:26] <tnmelmack> he can't find any of his buildings
#2687 [14:26] * JohnC14 [JohnC14@notlogged] has joined #minecrafthelp
#2688 [14:27] * poop [poop@notlogged] has joined #minecrafthelp
#2689 [14:27] <mattym> tnmelmack, If it was near the spawn (start of game) the compass would lead him there, if not he will need to remember where he went from the spawn to find his stuff
#2690 [14:27] <mattym> tnmelmack, There is no other way around it
#2691 [14:27] <poop> o98
#2692 [14:27] <poop> plz help me
#2693 [14:28] <tnmelmack> mattym-thanks. it appears the other kiddo deleted everything then. he will just have to start over. thanks
#2694 [14:28] <CubeTheThird> poop, what's the problem?
#2695 [14:28] <poop> hello help plz guys now can you plz
#2696 [14:28] <JohnC14> Someone offered you help, poop.
#2697 [14:29] <President_Snow_1> And the website on getting the drivers, it said i needed to uninstall the drivers first?
#2698 [14:29] <CubeTheThird> President_Snow_1, no, you don't have to
#2699 [14:29] <President_Snow_1> Ok
#2700 [14:29] <tnmelmack> is it better to be in creative or survival on ipad for a kid?
#2701 [14:29] <President_Snow_1> Thank you very much
#2702 [14:29] <mattym> tnmelmack, The answer to that would only be an opinion
#2703 [14:30] <tnmelmack> i don't know the difference
#2704 [14:30] <tnmelmack> i'm trying to learn and understand
#2705 [14:30] <poop> my game is crathing :(
#2706 [14:30] <enderady_> @CubeTheThird It wont let me edit the hosts file with notepad++
#2707 [14:30] <JohnC14> And also, ever since Minecraft was sold to a new company, they have required that an E-Mail is used to log into your Minecraft account. I always logged in with my username. I forget the E-Mail I used to login but I know my username and password. Anyone know how I can find my old E-Mail that I used?
#2708 [14:31] <mattym> tnmelmack, Survival is like playing a video game, Creative is like playing with Lego's without the fear of stepping on one
#2709 [14:31] <tnmelmack> mattym-thank you
#2710 [14:31] <President_Snow_1> tnmelmack, Creative is the mode where you bring out your creativity and just build stuff, survival is how you have to survive, get materials build with what you have
#2711 [14:31] <poop> hello vme too
#2712 [14:31] <CubeTheThird> enderady_, that's what the instructions link I sent you were for. RUnning notepad as administrator
#2713 [14:31] <CubeTheThird> poop, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#2714 [14:31] <CubeTheThird> JohnC14, you can test your emails here: http://www.minecraft.net/retrievename
#2715 [14:31] <mattym> JohnC14, Did you ever manually "migrate" your account?
#2716 [14:32] <CubeTheThird> JohnC14, and email logins were used for years before Microsoft acquired Mojang
#2717 [14:32] <JohnC14> No, I never manually did
#2718 [14:32] <tnmelmack> mattym-why would a large tree make the compas change direction?
#2719 [14:32] <mattym> JohnC14, What is your username?
#2720 [14:32] <JohnC14> and I mean through the minecraft launcher. And "Caldox"
#2721 [14:32] <mattym> tnmelmack, The compas will cange direction once you pass over the spawn (start)
#2722 [14:32] <mattym> JohnC14, And you never changed your username correct?
#2723 [14:33] <poop> how
#2724 [14:33] <JohnC14> No
#2725 [14:33] <mattym> JohnC14, Looks like your account may have been compromised.
#2726 [14:33] <mattym> ??> JohnC14 account/hacked
#2727 [14:33] <Absol> JohnC14: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#2728 [14:33] <Absol> JohnC14: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#2729 [14:33] * harry [harry@notlogged] has joined #minecrafthelp
#2730 [14:33] * Juubyplays [Juubyplays@notlogged] has joined #minecrafthelp
#2731 [14:33] <tnmelmack> forgive my ignorance-hes trying to follow the compas back to his city. if he can't get there it likely was deleted. true?
#2732 [14:33] <mattym> JohnC14, Check out the info in the link from Absol
#2733 [14:33] <JohnC14> How has it been hacked?
#2734 [14:33] * harry [harry@notlogged] has quit. (Client Quit)
#2735 [14:33] <poop> bye fuckers
#2736 [14:33] * AuBot kicked poop from #minecrafthelp (Reason: oop :Please keep it civil.)
#2737 [14:34] <mattym> tnmelmack, No, the compas will only lead to the spawn, if he didnt build near the spawn, then it wont lead him anywhere near it
#2738 [14:34] <isabella_> hello my minicraft not allow me inciar sesio k happens and I do not understand anyone know ? pliizzzzz :)
#2739 [14:34] <mattym> JohnC14, The name shows up as changed, and if you didnt do it, then it was hacked
#2740 [14:34] <tnmelmack> so everything that he had built, is gone?
#2741 [14:34] <JohnC14> Hmmm.. That's odd. I may have hacked then
#2742 [14:34] * Nicholas [Nicholas@notlogged] has joined #minecrafthelp
#2743 [14:34] <mattym> tnmelmack, Its possible that it may still be there, he will just have to find it
#2744 [14:35] <Juubyplays> my minecraft dont open on windows 10
#2745 [14:35] <JohnC14> I'll try to contact Mojang directly but if all else fails, I will have to buy a ne waccount
#2746 [14:35] <JohnC14> Thanks for the help! :D
#2747 [14:35] <mattym> JohnC14, If none of the stuff on the link from Absol works, just send the support ticket
#2748 [14:35] <tnmelmack> so why do things disappear when the server restarts?
#2749 [14:35] <isabella_> 12057412
#2750 [14:36] <tnmelmack> pardon my parental ignorance here guys
#2751 [14:36] <mattym> isabella_, Can i get the full link please
#2752 [14:36] <mattym> tnmelmack, It doesnt, it just seems like the other person who played got to far from his buildings, and now is lost in the world.
#2753 [14:36] <Nicholas> Hello Everyone, I am having issues logging into my Mojang account. It constantly says I am using invalid credentials when i verified that it was my email and i changed the password 3 times and still won't work. what do i do?
#2754 [14:36] <enderady_> @CubeTheThird I replaced the file with a copyed one and it is all good now ! i can edit it and i've removed everything you said :D what's next?
#2755 [14:37] <CubeTheThird> enderady_, next, do a malware scan with a different program:
#2756 [14:37] <CubeTheThird> ??> enderady_ av/adwcleaner
#2757 [14:37] <Absol> enderady_: ADWCleaner is an utility to clean a PC which is infested with malware.
#2758 [14:37] <Absol> enderady_: Download it here: http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
#2759 [14:37] <CubeTheThird> ??> Nicholas login/throttle
#2760 [14:37] <Absol> Nicholas: Your login is being throttled, which will prevent you from logging in.
#2761 [14:37] <Absol> Nicholas: You will have to wait 3 hours without logging in for it to reset.
#2762 [14:37] <isabella_> Yes of course
#2763 [14:37] <Nicholas> Ok thank you
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#2765 [14:37] <tnmelmack> mattym-any clues to help get my kiddo back to where he built his city?
#2766 [14:38] <enderady_> @CubeTheThird after running the scan should i post it on that site?
#2767 [14:38] <mattym> tnmelmack, Nope, like I said, the compas would be the only easy way, but thats only if he built near the spawn area
#2768 [14:38] <CubeTheThird> enderady_, no. Just run a scan then a clean
#2769 [14:38] <enderady_> ok.
#2770 [14:38] <isabella_> http://paste.ubuntu.com/12057412/
#2771 [14:38] <mattym> isabella_, One moment
#2772 [14:38] <tnmelmack> it appears we are just up a creek with no paddle with a hole in the boat
#2773 [14:38] <tnmelmack> thank you
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#2775 [14:39] <mattym> isabella_, Download and Install the file on this page http://www.nvidia.com/Download/driverResults.aspx/82701/en-us
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#2779 [14:40] <isabella_> < Mattym > thank you very much : *
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#2781 [14:41] <Extractor> I have owned Minecraft since 2011 and since migrated my username to a Mojang account. I can login on Mojang.com and under My Games, Minecraft is not there. When I login with the same credentials on the launcher it says I can only play the demo.
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#2784 [14:42] <CubeTheThird> Extractor, what is your username?
#2785 [14:42] <Extractor> extractor987
#2786 [14:42] <Extractor> email linked is freckmann.gabe@gmail.com
#2787 [14:42] <CubeTheThird> Extractor, you most likely logged in with the wrong email
#2788 [14:42] * Natterforme [Natterforme@notlogged] has joined #minecrafthelp
#2789 [14:42] <mattym> Extractor, Go here: https://minecraft.net/retrievename -- Put in all the email addresses you use. The right one will send you back an email containing your ingame username. That'll be the email address you use to log into minecraft with.
#2790 [14:42] <Extractor> I know it's the right email, under my Games it says I have owned Cobalt since late 2011
#2791 [14:43] <Natterforme> I require help with getting a mojang account email
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#2798 [14:43] <madison> i am having trouble with the Minecraft windows 10 beta. once i logged in and redeemed the code it still told me i need to purchase it although i already own the game it just never gave me a downlaod option what should i do
#2799 [14:43] * Theastar123MC [Theastar123MC@notlogged] has joined #minecrafthelp
#2800 [14:44] * enderady_ [enderady_@notlogged] has quit. (Ping timeout: 204 seconds)
#2801 [14:44] <mattym> madison, Make sure that on the Windows Store, you are logged into the account/email that you redeemed the code to
#2802 [14:44] * enderady [enderady@notlogged] has joined #minecrafthelp
#2803 [14:44] <Theastar123MC> I bought a visa prepaid card and it it doesn't Work
#2804 [14:44] <enderady> @CubeTheThird I restarted my pc
#2805 [14:44] * RandomKingRD [RandomKingRD@notlogged] has joined #minecrafthelp
#2806 [14:44] <Natterforme> I migrated my minecraft account to the mojang status but Im not getting the email to my email to verify the migration
#2807 [14:44] <Natterforme> I migrated my minecraft account to the mojang status but Im not getting the email to my email to verify the migration
#2808 [14:45] * RandomKingRD [RandomKingRD@notlogged] has left #minecrafthelp
#2809 [14:45] <madison> i have checked it a couple times adn it is the same one
#2810 [14:45] <CubeTheThird> enderady, any improvement?
#2811 [14:45] <CubeTheThird> Theastar123MC, do you live in north america?
#2812 [14:45] <enderady> @CubeTheThird not at all
#2813 [14:45] <Theastar123MC> Yes
#2814 [14:45] <Extractor> If there are no usernames linked with the email, will it not send an email?
#2815 [14:45] <CubeTheThird> ??> Theastar123MC account/payment/prepaid
#2816 [14:45] <Absol> Theastar123MC: You cannot use prepaid (or "gift") debit cards with Visa / MasterCard / AmEX logos to purchase Minecraft directly, because fraud prevention klobbers international transactions.
#2817 [14:45] <Absol> Theastar123MC: To use a prepaid card, use PayPal's Use Prepaid Gift Cards option during checkout (no account required), or purchase a physical Minecraft gift card at these locations: minecraft.net/prepaid
#2818 [14:45] <madison> @mattym i have checked and it is the same one
#2819 [14:45] <enderady> @CubeTheThird does hamachi affect ?
#2820 [14:46] <CubeTheThird> Extractor, test ALL your emails on it
#2821 [14:46] * raivene [raivene@notlogged] has joined #minecrafthelp
#2822 [14:46] <CubeTheThird> enderady, it could yes
#2823 [14:46] <Natterforme> I input my username along with my email and I did not receive an email
#2824 [14:46] <enderady> @CubeTheThird let me try and uninstall it
#2825 [14:46] <CubeTheThird> Natterforme, what is your username?
#2826 [14:46] <Theastar123MC> When i select the Paypal Option It Says Theres A error
#2827 [14:46] <Natterforme> @Cube Natterforme
#2828 [14:47] <CubeTheThird> Theastar123MC, then you will have to buy a gift card instead
#2829 [14:47] <CubeTheThird> Natterforme, as far as I can tell it's been migrated
#2830 [14:47] <madison> @mattym is there anything else i could do or that could have went wrong
#2831 [14:47] <Natterforme> hmm one sec
#2832 [14:47] <mattym> madison, Log out of the store, restart the computer, then try to log back into the store after the restart
#2833 [14:48] <enderady> @CubeTheThird still no effect
#2834 [14:48] <enderady> @CubeTheThird can I add the minecraft thing in the hosts file ?
#2835 [14:48] <CubeTheThird> enderady, no leave that out
#2836 [14:48] * raivene_ [raivene_@notlogged] has joined #minecrafthelp
#2837 [14:48] <madison> @mattym okay i will try that but one last question, will i have trouble with that since i have already redeemed the code adn cannot redeem it again. or should that correct the problem completely
#2838 [14:49] <Natterforme> I have tried logging in to both mojang account and minecraft and it says invalid credentials
#2839 [14:49] <madison> @mattym provided that i t works
#2840 [14:49] <CubeTheThird> Natterforme, have you tried resetting your password?
#2841 [14:49] <mattym> madison, IF you redeemed it to an account, it should show up on that account, try the restart, if that doesnt work you will need to contact Xbox support
#2842 [14:49] * jonny [jonny@notlogged] has joined #minecrafthelp
#2843 [14:49] <enderady> @CubeTheThird anything else?
#2844 [14:50] <Extractor> Thanks, I needed to use my secondary email
#2845 [14:50] <Natterforme> yes, I have still not recieved an email both times
#2846 [14:50] <CubeTheThird> Natterforme, what email provider are you using?
#2847 [14:50] <madison> @mattym okay thank you
#2848 [14:50] <Natterforme> gamil
#2849 [14:50] * President_Snow_1 [President_Snow_1@notlogged] has quit. (Ping timeout: 204 seconds)
#2850 [14:50] <Natterforme> gmail
#2851 [14:50] * madison [madison@notlogged] has quit. (Quit: Web client closed)
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#2853 [14:50] <CubeTheThird> Natterforme, you've checked your spam folder?
#2854 [14:50] <Natterforme> spam is empty
#2855 [14:50] <Theastar123MC> ok thanks
#2856 [14:50] <CubeTheThird> Natterforme, then you will have to contact Mojang
#2857 [14:51] <CubeTheThird> ??> Natterforme mojang/email
#2858 [14:51] <Absol> Natterforme: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2859 [14:51] <Absol> Natterforme: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#2860 [14:51] * Jam [Jam@notlogged] has joined #minecrafthelp
#2861 [14:51] <angrydad> i downloaded the game for my son. the shortcut icon appears on desktop. when i click it nothing happends??
#2862 [14:51] <Natterforme> much appreciated will do
#2863 [14:51] <CubeTheThird> angrydad, did you get the PC edition, or the Windows 10 edition?
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#2865 [14:52] <Jam> The computer says that my graphics card driver is outdated, but when I went to the manufacturer's website and ran a scan, the computer said that there were no drivers to be installed
#2866 [14:52] <angrydad> my kid says windows 10
#2867 [14:53] <enderady> @CubeTheThird anything else ?
#2868 [14:53] <mattym> Jam, Do you have the link to your dxdiag report? If so please post it in the chat.
#2869 [14:54] <CubeTheThird> angrydad, oh.. wait that couldn't be, since you are using windows XP
#2870 [14:54] <Jam> http://paste.ubuntu.com/12057582/
#2871 [14:54] * Extractor [Extractor@notlogged] has quit. (Quit: Web client closed)
#2872 [14:54] <angrydad> thats what i thought
#2873 [14:54] <mattym> Jam, Unfortunately your graphics hardware is not supported on Windows 8.1, you will need to downgrade to Windows 7, install new graphics hardware (If Possible), or use another computer to play Minecraft.
#2874 [14:54] <CubeTheThird> angrydad, did you get the installer from minecraft.net/download?
#2875 [14:55] <angrydad> yes
#2876 [14:55] <Jam> Thank you mattym-- when I downgrade, will my files be affected?
#2877 [14:55] <CubeTheThird> angrydad, ok. Let's try the alternate launcher
#2878 [14:55] <CubeTheThird> ??> angrydad dl/win/alternate
#2879 [14:55] <Absol> angrydad: Go to http://www.minecraft.net/download -- click on "Show all platforms", under the Minecraft for Windows (alternative) heading, download the minecraft.exe from there instead.
#2880 [14:55] <mattym> Jam, If you have the option to downgrade from within Windows, no, if you dont know how to downgrade, then take it to a computer shop and have it done for you
#2881 [14:56] * Shadk_ [Shadk_@notlogged] has joined #minecrafthelp
#2882 [14:58] <enderady> @CubeTheThird are you here?
#2883 [14:58] * osezno [osezno@notlogged] has joined #minecrafthelp
#2884 [14:58] <angrydad> it worked thank you so much
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#2887 [14:59] <CubeTheThird> enderady, the only other thing I can suggest is checking if your router has a firewall or filtering blocking ig
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#2891 [14:59] <enderady> @CubeTheThird how could I do that?
#2892 [14:59] <Natterforme> @Cube where is the send/enter button this inquiry form?
#2893 [14:59] <CubeTheThird> enderady, I assume you know how to access your router's settings?
#2894 [15:00] <CubeTheThird> Natterforme, you fill out the captcha at the bottom
#2895 [15:00] <enderady> @CubeTheThird I am in
#2896 [15:00] * dasblume [dasblume@notlogged] has joined #minecrafthelp
#2897 [15:00] <CubeTheThird> enderady, see if you can find settings for firewall, filtering, or security
#2898 [15:00] <dasblume> hallo
#2899 [15:00] <CubeTheThird> hello dasblume
#2900 [15:01] <Natterforme> @Cube server offline atm
#2901 [15:01] <Natterforme> will wait
#2902 [15:01] <CubeTheThird> Natterforme, ah. try again later
#2903 [15:01] <enderady> https://gyazo.com/db4157b9d57309fe29924e1542bc039a
#2904 [15:01] <dasblume> i cant play minecraft why?
#2905 [15:01] <CubeTheThird> enderady, ok security...
#2906 [15:01] <CubeTheThird> dasblume, what's the problem?
#2907 [15:01] <enderady> @CubeTheThird SPI Firewall?
#2908 [15:02] <enderady> https://gyazo.com/a61db605d7d6435e17a47f1e5c4fc9e7
#2909 [15:02] <dasblume> I cant play minecraft
#2910 [15:03] <CubeTheThird> enderady, ya try disabling that
#2911 [15:03] <ElenaCF> Hey, so i made another mojang account and i verified my email but it still says that my email or password is wrong. Can anybody help?
#2912 [15:03] <CubeTheThird> dasblume, ok.. but what happens when you try?
#2913 [15:03] <enderady> @CubeTheThird ok
#2914 [15:03] <CubeTheThird> ??> ElenaCF login/throttle
#2915 [15:03] <Absol> ElenaCF: Your login is being throttled, which will prevent you from logging in.
#2916 [15:03] <Absol> ElenaCF: You will have to wait 3 hours without logging in for it to reset.
#2917 [15:03] <Shadrack> specifics please @dasblume
#2918 [15:03] <ElenaCF> Oh okay. Thanks
#2919 [15:04] <mattym> ElenaCF, After the 3 hours without a login attempt, try the first Mojang account you made again
#2920 [15:04] * yo_bacca [yo_bacca@notlogged] has joined #minecrafthelp
#2921 [15:04] <yo_bacca> can someone help me
#2922 [15:05] * freckleface7 [freckleface7@notlogged] has quit. (Ping timeout: 204 seconds)
#2923 [15:05] <Shadrack> With?
#2924 [15:05] * me [me@notlogged] has joined #minecrafthelp
#2925 [15:05] <yo_bacca> i cant log in in minecraft
#2926 [15:05] <yo_bacca> i alrady changed my password 3 times
#2927 [15:05] <Shadrack> what error does it give?
#2928 [15:05] * dasblume [dasblume@notlogged] has quit. (Quit: Web client closed)
#2929 [15:05] <Bugboy1028> yo_bacca, how many times did you try in log per 10 mins
#2930 [15:05] <yo_bacca> just username and or password is wrong
#2931 [15:05] * Theastar123MC [Theastar123MC@notlogged] has quit. (Quit: Web client closed)
#2932 [15:05] <enderady> @CubeTheThird reinstalling mc
#2933 [15:05] <CubeTheThird> ??> yo_bacca login/throttle
#2934 [15:06] <Absol> yo_bacca: Your login is being throttled, which will prevent you from logging in.
#2935 [15:06] <Absol> yo_bacca: You will have to wait 3 hours without logging in for it to reset.
#2936 [15:06] <me> cant chop blocks
#2937 [15:06] <yo_bacca> bugboy i changed acc every 1.5 hour
#2938 [15:06] <Shadrack> surprised you guys haven't setup a script/bot for this yet
#2939 [15:06] <CubeTheThird> me, what happens when you try?
#2940 [15:06] <CubeTheThird> Shadrack, .. Absol is a bot you know...
#2941 [15:07] <Shadrack> I rest my case!
#2942 [15:07] <CubeTheThird> lol
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#2946 [15:08] <Shadrack> either way, I must say, I help a lot of people on a lot of servers from various services and games, but you deserve the trophy for patience and stamina
#2947 [15:09] * enderady [enderady@notlogged] has quit. (Quit: Web client closed)
#2948 [15:09] <CubeTheThird> Shadrack, it helps that I've worked in the customer service field, and most people coming here have the same issues
#2949 [15:10] * yo_bacca [yo_bacca@notlogged] has quit. (Ping timeout: 204 seconds)
#2950 [15:10] * me [me@notlogged] has quit. (Quit: Web client closed)
#2951 [15:11] <Shadrack> Fair point. I've never been a people person. so I struggle with people lol. despite my lines of work, hobbies and passions going against that
#2952 [15:11] <CubeTheThird> haha nice
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#2954 [15:12] * enderady [enderady@notlogged] has joined #minecrafthelp
#2955 [15:12] <enderady> YO CUBE
#2956 [15:12] <enderady> i have fixed it
#2957 [15:13] <enderady> may i let you know how so you can help other people ?
#2958 [15:13] * WoofCrewMC [WoofCrewMC@notlogged] has joined #minecrafthelp
#2959 [15:13] <WoofCrewMC> hello
#2960 [15:13] <CubeTheThird> absolutely
#2961 [15:13] <enderady> so i reinstalled my minecraft
#2962 [15:13] <WoofCrewMC> umm
#2963 [15:13] <enderady> but also saved my old
#2964 [15:13] <enderady> .minecraft
#2965 [15:13] <PangeaBot> (enderady) 03Online: Login, Session, Skins, Website, Realms
#2966 [15:13] <enderady> than i logged into the newest version of minecraft
#2967 [15:13] <WoofCrewMC> i have a problem
#2968 [15:13] * vipfarkfishak [vipfarkfishak@notlogged] has quit. (Client Quit)
#2969 [15:13] <enderady> 1.8.8
#2970 [15:14] <CubeTheThird> WoofCrewMC, what's up?
#2971 [15:14] <WoofCrewMC> i cant connect to any servers
#2972 [15:14] <CubeTheThird> WoofCrewMC, what's the error message you get?
#2973 [15:14] <enderady> and replaced new .minecraft with old .minecraft
#2974 [15:14] <enderady> and thats it :D
#2975 [15:14] <WoofCrewMC> you know whta im talking about
#2976 [15:14] <CubeTheThird> enderady, oh.. that's weird
#2977 [15:15] <enderady> ik hah
#2978 [15:15] <Shadrack> what error does it give Woof?
#2979 [15:15] <WoofCrewMC> i get 408 Request Time-out Your browser didn't send a complete request in time.
#2980 [15:16] * richie [richie@notlogged] has joined #minecrafthelp
#2981 [15:16] <WoofCrewMC> thats my minecraft launcher screen
#2982 [15:17] <WoofCrewMC> java.lang.nullpointexception
#2983 [15:17] <CubeTheThird> WoofCrewMC, can you show me a screenshot of this?
#2984 [15:17] * enderady [enderady@notlogged] has quit. (Client Quit)
#2985 [15:17] <WoofCrewMC> how
#2986 [15:17] <CubeTheThird> WoofCrewMC, on your keyboard, there should be a print screen, or prnt scrn button
#2987 [15:18] <richie> Hello I'm having trouble logging into my mojang account. I'm using my email as the username and the same password I've been using since I can remember. Just to be sure I've even tried changing the password to something new. After i've reset it I immediately try to login again, yet it still doesn't work. Pls Help
#2988 [15:18] <WoofCrewMC> i have pgup pgdn
#2989 [15:18] <CubeTheThird> ??> richie login/throttle
#2990 [15:18] <Absol> richie: Your login is being throttled, which will prevent you from logging in.
#2991 [15:18] <Absol> richie: You will have to wait 3 hours without logging in for it to reset.
#2992 [15:19] * ValentinTeCoje [ValentinTeCoje@notlogged] has joined #minecrafthelp
#2993 [15:19] <WoofCrewMC> what about prtsc sysrq
#2994 [15:19] <Shadrack> higher than those
#2995 [15:19] * ExoKruzer [ExoKruzer@notlogged] has quit. (Ping timeout: 198 seconds)
#2996 [15:19] <CubeTheThird> WoofCrewMC, yes that. Press that key
#2997 [15:19] <Shadrack> yeah that
#2998 [15:19] <richie> I see thank you very much
#2999 [15:19] * richie [richie@notlogged] has quit. (Client Quit)
#3000 [15:19] <WoofCrewMC> now what
#3001 [15:19] <CubeTheThird> WoofCrewMC, that will take a screenshot. Afterwards, you can go to a website like imgur.com and paste it there
#3002 [15:22] <WoofCrewMC> how do i get to the screenshot
#3003 [15:22] * raivene [raivene@notlogged] has quit. (Ping timeout: 204 seconds)
#3004 [15:22] * raivene_ [raivene_@notlogged] has quit. (Ping timeout: 204 seconds)
#3005 [15:22] <CubeTheThird> WoofCrewMC, just press 'upload image' then press ctrl + v on your keyboard to paste
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#3012 [15:28] <Shadrack> finally I've gotten into mc again
#3013 [15:28] <CubeTheThird> 'bout time lol
#3014 [15:28] <Shadrack> yeah thay took awhile to download. my internet is sketchy at best
#3015 [15:29] <Shadrack> had to dowmload section at a time.
#3016 [15:29] <Shadrack> download even
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#3018 [15:32] <Shadrack> will look what's new tomorrow. in bed. teamviewering from my phon. makes it a tad hard to play x)
#3019 [15:32] <CubeTheThird> lol I bet
#3020 [15:32] <Shadrack> phone* :|
#3021 [15:33] * xScribzx [xScribzx@notlogged] has joined #minecrafthelp
#3022 [15:33] <Shadrack> haven't played since.. 1.7.2?
#3023 [15:33] <mattym> Im honestly surprised the game even shows up and works via teamviewer, when it wont even work via Windows remote
#3024 [15:33] <xScribzx> can you guy help me go to this paste.ubuntu.com/12057792
#3025 [15:34] <Shadrack> no lag via teamviewer
#3026 [15:34] <CubeTheThird> xScribzx, wow.. your graphics card isn't supported beyond windows vista
#3027 [15:34] <Shadrack> I took a few steps. just struggled to turn x)
#3028 [15:34] <Shadrack> gbit backbone and fast internal wifi are important :p
#3029 [15:35] <Shadrack> ancient card..
#3030 [15:35] <xScribzx> i checked and tryed to update the graphics card but it said it up to date
#3031 [15:36] * Kris545545`_ is now known as Kriss
#3032 [15:36] <CubeTheThird> xScribzx, your graphics card's support was dropped at windows vista
#3033 [15:36] <CubeTheThird> xScribzx, you'd either have to downgrade windows, get a new card, or use a newer computer
#3034 [15:36] <Shadrack> yeah.. sadly no amount of driver updates can revive an EOL card
#3035 [15:36] <CubeTheThird> that's what linux is for ;)
#3036 [15:37] <xScribzx> ok thanks :)
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#3038 [15:37] <Shadrack> you're a linux fan too? :p
#3039 [15:37] <CubeTheThird> indeed
#3040 [15:37] <Shadrack> Nice
#3041 [15:37] * xScribzx [xScribzx@notlogged] has quit. (Client Quit)
#3042 [15:39] <Shadrack> personally, i struggle with linux. my first computer was a mac (old mac. talking about 18 years ago or so..) then windows. linux I've been playing with on and off (mostly off) for a year or so.
#3043 [15:39] <Shadrack> total linux playtime I say is.. a day or so x)
#3044 [15:40] * ExoKruzer [ExoKruzer@notlogged] has joined #minecrafthelp
#3045 [15:41] * zeemad [zeemad@notlogged] has joined #minecrafthelp
#3046 [15:41] <zeemad> hi
#3047 [15:41] <Shadrack> welcome
#3048 [15:41] <zeemad> i need help with my minecraft crashing
#3049 [15:41] <Shadrack> what error does it give?
#3050 [15:41] <zeemad> i just downloaded windows 10
#3051 [15:42] <zeemad> and it gave me that pixel problem thing
#3052 [15:42] <zeemad> with an old driver
#3053 [15:42] * matos98 [matos98@notlogged] has joined #minecrafthelp
#3054 [15:42] <zeemad> i went through the problem and got this link
#3055 [15:42] <zeemad> http://paste.ubuntu.com/12057827/
#3056 [15:42] <mattym> zeemad, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, install new graphics hardware (If Possible), or use another computer to play Minecraft.
#3057 [15:43] * asdfghjkl [asdfghjkl@notlogged] has joined #minecrafthelp
#3058 [15:43] <matos98> Hello , i can't connect to my mojang account
#3059 [15:43] <zeemad> can i get windows 10 mc
#3060 [15:43] <zeemad> or i cant do it anymore?
#3061 [15:43] <Shadrack> what does it say matos?
#3062 [15:43] <asdfghjkl> Hello Mojang, I have recently run into some issues opening my account on minecraft. When I enter my username and password, it says its incorrect (shown in the attachment). I have attempted to send password reset emails to my email, magicilsa@hotmail.com, but none of them have been received. Please take into consideration these issues, and thank you for your time, ~asdfghjkl
#3063 [15:43] * daniel_ [daniel_@notlogged] has joined #minecrafthelp
#3064 [15:44] <asdfghjkl> the email submission form wasnt working :(
#3065 [15:44] <mattym> zeemad, Windows 10 Edition requires Directx 11, and your report isnt even recognizing a version, so you may need to downgrade your computer if you want to play the regular version of MC
#3066 [15:44] <Shadrack> we're not mojang
#3067 [15:44] <Lord_Ralex> asdfghjkl, you have to use that form to contact Mojang. We cannot help with account issues
#3068 [15:44] <Lord_Ralex> If it is not working, then try another browser.
#3069 [15:44] <matos98> when i put my password it say wrong password or account , but when i try to reset my password , i don't recevived the e-mail (sorry for my english i'm french)
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#3071 [15:45] <Shadrack> how many times did you try login recently?
#3072 [15:45] <matos98> lot of ^^
#3073 [15:45] <zeemad> I FUCK SO MUCH PUSSY
#3074 [15:45] * AuBot kicked zeemad from #minecrafthelp (Reason: eemad :Please keep it civil.)
#3075 [15:46] * Awsaf [Awsaf@notlogged] has joined #minecrafthelp
#3076 [15:46] <Shadrack> you've been login throttled. please wait 3 hours before logging in again
#3077 [15:47] <matos98> ok thank you but it's normal i don't have the e-mail of reset password in my mailbox ?
#3078 [15:48] <mattym> matos98, Did you check any spam/junk folders in the email
#3079 [15:48] <Shadrack> ^
#3080 [15:48] <mattym> matos98, And who is your email provider?
#3081 [15:48] <Awsaf> Hey. I was looking for some help regarding my minecraft account as I seem to have lost premium, so Im stuck with the demo.
#3082 [15:49] <mattym> Awsaf, Make sure you are logging in with the correct account details
#3083 [15:49] <matos98> i have gmail and there is nothing in my spam
#3084 [15:49] <mattym> Awsaf, Log all the way out of the launcher, then double check to make sure the info is the correct account
#3085 [15:49] * LightingTheGamer [LightingTheGamer@notlogged] has joined #minecrafthelp
#3086 [15:49] <mattym> matos98, System may just be slow, see if the mail comes later
#3087 [15:50] <LightingTheGamer> hello?
#3088 [15:50] <matos98> ok thanks
#3089 [15:50] <Shadrack> welcome
#3090 [15:50] <LightingTheGamer> hi umm cani ask you a question
#3091 [15:50] <mattym> matos98, Or just dont reset the email, and try the current info after waiting 3 hours
#3092 [15:50] <Awsaf> Since I was on a long hiatus, my younger brother did play on the account and changed a few things but I did just log in just now with the info he told me.
#3093 [15:50] <Shadrack> sure
#3094 [15:50] <mattym> matos98, Dont restet the PW i mean
#3095 [15:51] <LightingTheGamer> umm when you get the windows 10 how do you download minecraft if you have windows 10?
#3096 [15:51] <Awsaf> I did get a new computer, and apparently we already migrated accounts a while back too.
#3097 [15:51] <mattym> Awsaf, Do you or he remember migrating the account yourself or did it just happen?
#3098 [15:52] <LightingTheGamer> hello?
#3099 [15:52] <Awsaf> Yeah I remember watching when my brother migrated the account and soon after changed the username and he continued to play the game.
#3100 [15:52] <LightingTheGamer> how do you download minecraft on the windows 10
#3101 [15:52] <Shadrack> I'm not too sure Lightning
#3102 [15:52] <mattym> LightingTheGamer, You need to to log into your Mojang account then hit the redeem button for the Windows 10 Edition, then enter the Windows account you want to redeem it too
#3103 [15:52] * matos98 [matos98@notlogged] has quit. (Quit: Web client closed)
#3104 [15:52] <mattym> LightingTheGamer, Then in the Windows Store, make sure you are logged into that account
#3105 [15:53] <Shadrack> ah so that's how.
#3106 [15:53] <LightingTheGamer> wait but it always says beta and i dont want the beta
#3107 [15:53] <mattym> Awsaf, Are you making sure to log in with the email and password associated with the account
#3108 [15:53] <mattym> LightingTheGamer, Windows 10 Edition is only a Beta,
#3109 [15:53] <Awsaf> i've tried contacting support through the mojang email on their website, but it says that its currently offline so I came here.
#3110 [15:53] <mattym> LightingTheGamer, Do you mean the regular Minecraft?
#3111 [15:53] <LightingTheGamer> i want the full version of minecraft not the beta
#3112 [15:53] * asdfghjkl [asdfghjkl@notlogged] has quit. (Ping timeout: 204 seconds)
#3113 [15:54] <mattym> Awsaf, Yeah, they seem to be having some issues with the site today, and thats the only way to resolve account related issues
#3114 [15:54] <FerusGrim> LightingTheGamer, Minecraft for Windows 10 isn't the "PC version". It's essentially the Pocket version, and in Beta.
#3115 [15:54] <jjs999jjs> .m
#3116 [15:54] <mattym> LightingTheGamer, Do you own regular PC minecraft?
#3117 [15:54] <PangeaBot> (jjs999jjs) 03Online: Login, Session, Skins, Website, Realms
#3118 [15:54] <Awsaf> Yes, the same user/pass was used to log in the website and the launcher it self.
#3119 [15:54] <mattym> Awsaf, Like i said, with a Migrated account, the user field should be your email
#3120 [15:55] <mattym> Awsaf, At least the email that is associated with the Mojang account
#3121 [15:55] <Awsaf> Yeah it seems that I can only log in with the email that I used
#3122 [15:55] <Awsaf> but its still demo mode
#3123 [15:55] <Awsaf> I'll try again.
#3124 [15:55] * jmpete2003 [jmpete2003@notlogged] has joined #minecrafthelp
#3125 [15:55] <mattym> Awsaf, What is the curent username (ingame name not email)
#3126 [15:56] <Awsaf> My brother changed it something stupid: TheSwagLogg (though it was Awsaf previously when I got the game in Alpha)
#3127 [15:56] <mattym> Awsaf, Go here: https://minecraft.net/retrievename -- Put in all the email addresses you use. The right one will send you back an email containing your ingame username. That'll be the email address you use to log into minecraft with.
#3128 [15:57] * Banana [Banana@notlogged] has joined #minecrafthelp
#3129 [15:57] <Banana> Hello
#3130 [15:57] <Awsaf> Thanks Mattym I'll try that
#3131 [15:57] <mattym> Awsaf, Check the link i posted, test the emails you use, or if your brother migrated it, check his
#3132 [15:57] <mattym> Awsaf, Check the link i posted, test the emails you use, or if your brother migrated it, check his
#3133 [15:57] * jmpete2003 [jmpete2003@notlogged] has left #minecrafthelp
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#3135 [15:57] <mattym> Awsaf, Make sure you log in with the email and password of the one that actually returns with the username
#3136 [15:57] <Shadrack> welcome
#3137 [15:57] * internetkabel [internetkabel@notlogged] has joined #minecrafthelp
#3138 [15:58] <Banana> Does ANyone know how to roll back a minecraft single player world on windws 8
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#3141 [15:58] <mattym> Awsaf, If when you log in with email/pass that is associated with the username, and it still says demo, you will need to fill out the form on the Mojang site(when its working)
#3142 [15:58] <internetkabel> Hello. I tried to login to my minecraft account and it says I have to use my e-mail account, but I never migrated it. The internet doesn't help me at all. Neither does mojang.com/support anyone help?
#3143 [15:59] <mattym> internetkabel, What is your ingame user name?
#3144 [15:59] <internetkabel> internetkabel
#3145 [15:59] <internetkabel> xD
#3146 [15:59] <Shadrack> lol
#3147 [15:59] <mattym> internetkabel, And you didnt migrate it yourself?
#3148 [15:59] <internetkabel> Nope
#3149 [15:59] * Shadrack cuts the kabel
#3149 [15:59] * lucca1608 [lucca1608@notlogged] has joined #minecrafthelp
#3150 [16:00] <mattym> ??> internetkabel mojang/email
#3151 [16:00] <Awsaf> Do you know an approximate time when the contact page will come online again?
#3152 [16:00] <Absol> internetkabel: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3153 [16:00] <Absol> internetkabel: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#3154 [16:00] * lucca1608 [lucca1608@notlogged] has quit. (Client Quit)
#3155 [16:00] <internetkabel> Uhm mattym
#3156 [16:00] <mattym> internetkabel, Fill out the form Absol linked you, but just to let you know, that site may not be working
#3157 [16:00] <mattym> internetkabel, If its not working check back later
#3158 [16:00] <mattym> Awsaf, No idea
#3159 [16:00] <internetkabel> There is no button to send the form
#3160 [16:00] <internetkabel> Is that part of the downtime or something?
#3161 [16:01] <Awsaf> I just hit enter after typing in the number at the bottom
#3162 [16:01] <Awsaf> then it says offline so yeah
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#3165 [16:01] <internetkabel> I don't have to fill in my Transaction ID right?
#3166 [16:01] <internetkabel> Because that is hard to find
#3167 [16:01] <mattym> internetkabel, Yea like i said, the site seems to be having some issues at the moment, check it later
#3168 [16:02] <mattym> internetkabel, That is the most important part of the form
#3169 [16:02] <mattym> internetkabel, ITs the only way to prove ownership
#3170 [16:02] <internetkabel> I bought minecraft like 3 years ago
#3171 [16:02] <internetkabel> How am I supposed to find it back
#3172 [16:02] <Shadrack> better get searching
#3173 [16:02] <mattym> internetkabel, I got it 5 years ago and still have mine
#3174 [16:02] <internetkabel> I know there is a link
#3175 [16:02] <Awsaf> yeah we will have to wait
#3176 [16:02] <internetkabel> But my parents bought it for me
#3177 [16:02] <internetkabel> And I'm like "wut"
#3178 [16:02] <Shadrack> beta owner. still have mine
#3179 [16:02] <internetkabel> How do you even still have your transaction ID?
#3180 [16:03] <Shadrack> logs
#3181 [16:03] <Awsaf> I got it gifted to me in Alpha, but I have no idea where the gift code is.
#3182 [16:03] <skeletron40> how do you get realms without paying?
#3183 [16:03] <mattym> Awsaf, Should be in the purchase/confirmation email you got when you set up your account
#3184 [16:03] <mattym> skeletron40, You cant
#3185 [16:04] <internetkabel> mattym, what if I don't have that e-mail anymore?
#3186 [16:04] <skeletron40> :'(
#3187 [16:04] <Shadrack> open your email, click search, type minecraft. go to the very first one
#3188 [16:04] <Shadrack> i.e., the oldest
#3189 [16:04] <mattym> internetkabel, Check the Transation-Id link on that form to see if there is another method to recover it
#3190 [16:05] <mattym> Shadrack, At least with mine, its easier to search Mojang
#3191 [16:05] * Martin [Martin@notlogged] has joined #minecrafthelp
#3192 [16:05] <Shadrack> if you fail to find it there, go through your old credit card statements :D
#3193 [16:05] <Shadrack> :o @mattym
#3194 [16:05] <Awsaf> Yeah I have no email like that sadly.
#3195 [16:06] <Awsaf> Probably got deleted years back
#3196 [16:06] * Romeo2015 [Romeo2015@notlogged] has joined #minecrafthelp
#3197 [16:06] * Martin [Martin@notlogged] has quit. (Client Quit)
#3198 [16:06] <internetkabel> mattym, is it correct that I can't login to a Mojang account right now?
#3199 [16:06] <Shadrack> well whichever works for whoever xD
#3200 [16:06] <internetkabel> I just made 3 accounts and I can't log in to any of them
#3201 [16:06] <internetkabel> I even got a verification e-mail
#3202 [16:06] <internetkabel> Which I clicked, ofcourse
#3203 [16:06] <Shadrack> you are probably throttled
#3204 [16:06] <internetkabel> throttled?
#3205 [16:07] <Shadrack> login throttled
#3206 [16:07] <internetkabel> How do I fix that?
#3207 [16:07] <Shadrack> no logins will succeed for 3 hours after last attempt
#3208 [16:07] * Romeo2015 [Romeo2015@notlogged] has quit. (Client Quit)
#3209 [16:07] <Shadrack> so wait 3 hours without trying
#3210 [16:07] <internetkabel> But I have like 10 passwords
#3211 [16:07] <internetkabel> >->
#3212 [16:07] <internetkabel> And I have to try them all
#3213 [16:07] <mattym> ??> internetkabel login/throttle
#3214 [16:07] <Absol> internetkabel: Your login is being throttled, which will prevent you from logging in.
#3215 [16:07] * skeletron40 [skeletron40@notlogged] has quit. (Ping timeout: 204 seconds)
#3216 [16:07] <Absol> internetkabel: You will have to wait 3 hours without logging in for it to reset.
#3217 [16:07] <mattym> internetkabel, If you cant log into any ^
#3218 [16:08] <Shadrack> internetkabel guess you'll try a few, wait 3 hours, rinse and repeat
#3219 [16:08] <mattym> Awsaf, Do you still have the email with the gift code itself?
#3220 [16:09] <Shadrack> ask the person who gifted it to you
#3221 [16:09] <mattym> Awsaf, If someone sent you a gift code, and they log into their account on minecraft.net they can see the gift code, and you can use that in place of the trans-id
#3222 [16:10] <Awsaf> The gift code was sent on either sent on steam or skype
#3223 [16:10] * MattOfflineMc is now known as Mata
#3224 [16:10] <Awsaf> Yeah I have to ask my friend about that
#3225 [16:10] <internetkabel> So how do I find out to what e-mail adress my MC account is linked to?
#3226 [16:10] <Shadrack> there you go :)
#3227 [16:10] <mattym> Awsaf, Remember, even if they have a migrated account as well, then would need to log in on minecraft.net to see that, it wont show up on the mojang site
#3228 [16:11] <mattym> internetkabel, Go here: https://minecraft.net/retrievename -- Put in all the email addresses you use. The right one will send you back an email containing your ingame username. That'll be the email address you use to log into minecraft with.
#3229 [16:11] <internetkabel> Okay thanks
#3230 [16:11] * guinessgeneral [guinessgeneral@notlogged] has joined #minecrafthelp
#3231 [16:12] <mattym> internetkabel, If you have mutliple emails associated to different Mojang accounts, all of those emails may get a reply, but you only want the one that replies with your username in the mail as well
#3232 [16:12] * char [char@notlogged] has joined #minecrafthelp
#3233 [16:12] * max [max@notlogged] has joined #minecrafthelp
#3234 [16:12] <Awsaf> I just remember my friend never bought the code, he won it back in alpha thats why he sent it to me.
#3235 [16:13] <Awsaf> remembered*
#3236 [16:13] <mattym> Awsaf, It should still show up in his minecraft.net account, if it was given to his account
#3237 [16:13] <internetkabel> So I just reset my password on an e-mail
#3238 [16:13] <internetkabel> Then I tried to log in
#3239 [16:13] <internetkabel> And it says "Unknown e-mail or password
#3240 [16:13] <mattym> Awsaf, If it was part of some giveaway, it may not be there
#3241 [16:13] <mattym> internetkabel, You are still throttled tho
#3242 [16:14] <Shadrack> throttle
#3243 [16:14] <Shadrack> throttle
#3244 [16:14] * char [char@notlogged] has left #minecrafthelp
#3245 [16:14] <mattym> internetkabel, Wait 3 hours without a login attempt then try again
#3246 [16:14] * shai [shai@notlogged] has joined #minecrafthelp
#3247 [16:14] <internetkabel> Okay
#3248 [16:14] <internetkabel> So if I waited 3 hours
#3249 [16:14] <internetkabel> And I can log in to that
#3250 [16:14] <internetkabel> What do I do to be able to log in?
#3251 [16:14] * max [max@notlogged] has quit. (Client Quit)
#3252 [16:14] <internetkabel> Because the migrating went wrong or something. I didn't migrate my account
#3253 [16:14] <Awsaf> It was a giveaway on steam I think
#3254 [16:15] <mattym> internetkabel, Probably still need to fill out that form then (when its working), but wait the 3 hours, then try again first
#3255 [16:16] <Shadrack> either way you're playing the waiting game now
#3256 [16:16] <internetkabel> I'm seriously pretty glad this place exists
#3257 [16:16] <internetkabel> Mojang makes it really hard to contact them
#3258 [16:16] <internetkabel> This was the only place that actually offers help
#3259 [16:16] <Awsaf> Yeah I can't even log into my account anymore.
#3260 [16:16] <internetkabel> Me too
#3261 [16:17] <mattym> internetkabel, If they had i direct contact, it would be bogged down with issues they either cant help with, or have details on how to fix on your own
#3262 [16:17] <mattym> a direct*
#3263 [16:17] <Shadrack> and to think. we don't even get paid for it. they do
#3264 [16:17] <Awsaf> Whatever I'll try again later, a bit frustrated right now.
#3265 [16:17] <Awsaf> Thanks for the help
#3266 [16:17] <Awsaf> Appreciated it
#3267 [16:17] <Shadrack> good luck
#3268 [16:17] * Awsaf [Awsaf@notlogged] has quit. (Quit: Web client closed)
#3269 [16:18] <internetkabel> So tomorrow (Because 3 hours will be when I am sleeping) I have to log in to the account that I just got my password reset on
#3270 [16:18] <internetkabel> Then I have to fill in the form
#3271 [16:18] <Shadrack> yes
#3272 [16:18] <internetkabel> And then I'll see what happens?
#3273 [16:18] <mattym> internetkabel, First, try to log in tomorrow
#3274 [16:18] * Lucas [Lucas@notlogged] has joined #minecrafthelp
#3275 [16:18] <internetkabel> But when I can log in tomorrow
#3276 [16:18] <internetkabel> I can only log in to Mojang
#3277 [16:18] <mattym> internetkabel, If it still wont let you in, or only says Demo mode then fill out the form
#3278 [16:18] <internetkabel> Which I don't give a shit about it
#3279 [16:19] <internetkabel> I just want to play Minecraft and I can't even play Demo I believe
#3280 [16:19] <Shadrack> to.orrow, login, migrate, if all fails, fill in the form
#3281 [16:19] <Shadrack> tomorrow*
#3282 [16:19] <internetkabel> But my account is already migrated
#3283 [16:19] <internetkabel> That is the entire problem
#3284 [16:19] <Shadrack> then it should work tomorrow
#3285 [16:20] <internetkabel> So your minecraft account can be login throttled aswell?
#3286 [16:20] <mattym> internetkabel, Did any of the emails you entered into the retrieval site send you back a reply with your ingame username?
#3287 [16:20] <internetkabel> I believe not
#3288 [16:20] <Shadrack> minecraft and mojang accs are now one
#3289 [16:20] <mattym> internetkabel, The throttle applies to your IP, so the website,game, and any other logins are effected
#3290 [16:20] <internetkabel> I have to ask my parents for possibly another e-mail
#3291 [16:20] <internetkabel> Derp
#3292 [16:21] <internetkabel> So know I have to find the e-mail my account is linked to
#3293 [16:21] * gentleman2009 [gentleman2009@notlogged] has joined #minecrafthelp
#3294 [16:21] <internetkabel> And when the throttle is over, I can login into Minecraft?
#3295 [16:21] <mattym> internetkabel, Yes
#3296 [16:21] <mattym> internetkabel, If you cant find it linked to any of your/your parents emails
#3297 [16:21] <gentleman2009> hi
#3298 [16:21] <mattym> internetkabel, Then fill out that form
#3299 [16:21] <internetkabel> K
#3300 [16:21] <mattym> Hello gentleman2009
#3301 [16:22] * Jojo_ [Jojo_@notlogged] has joined #minecrafthelp
#3302 [16:22] <gentleman2009> guys i have a proplom
#3303 [16:22] * Jojo_ [Jojo_@notlogged] has quit. (Client Quit)
#3304 [16:22] <gentleman2009> plz help
#3305 [16:22] <Shadrack> with?
#3306 [16:22] * Jordyn [Jordyn@notlogged] has joined #minecrafthelp
#3307 [16:22] <Shadrack> how?
#3308 [16:22] <mattym> gentleman2009, Please describe the problem.
#3309 [16:22] <internetkabel> mattym, could you post that link again that you can use so Mojang sends you an e-mail with (hopefully) your username?
#3310 [16:23] <mattym> internetkabel, Go here: https://minecraft.net/retrievename -- Put in all the email addresses you use. The right one will send you back an email containing your ingame username. That'll be the email address you use to log into minecraft with.
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#3313 [16:24] <gentleman2009> minecraft sad the graphics drivers need to pe update
#3314 [16:24] <mattym> gentleman2009, Do you have the link to your dxdiag report? If so please post it in the chat.
#3315 [16:24] <gentleman2009> k
#3316 [16:24] <gentleman2009> i cant
#3317 [16:25] * Jeff [Jeff@notlogged] has joined #minecrafthelp
#3318 [16:25] * Raphhhhhh [Raphhhhhh@notlogged] has joined #minecrafthelp
#3319 [16:25] <Raphhhhhh> hey guys
#3320 [16:25] <gentleman2009> minecraft sad the graphics drivers need to pe update
#3321 [16:25] <Shadrack> welcome
#3322 [16:25] * Jeff is now known as Guest43687
#3323 [16:25] <Guest43687> I am having a problem submitting a customer support form on help.mojang.com it keeps saying it is offline. Any help?
#3324 [16:25] <Raphhhhhh> I have a question with my email address
#3325 [16:26] <mattym> Guest43687, Try the site again later
#3326 [16:26] <gentleman2009> how can i update my graphics drivers
#3327 [16:26] * Raphhhhhh [Raphhhhhh@notlogged] has quit. (Client Quit)
#3328 [16:26] <gentleman2009> plz help
#3329 [16:26] <Shadrack> they're currently experiencing a little down time
#3330 [16:26] <mattym> ??> gentleman2009 win/dxdiag
#3331 [16:26] <Absol> gentleman2009: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3332 [16:26] <mattym> gentleman2009, Follow ALL the instructions on the link from Absol, and get me the paste link with your dxdiag info
#3333 [16:26] <Guest43687> oh ok, my account was hacked any profile name was changed, looking to get that resolved, doesnt help there is no other way to contact mojang
#3334 [16:27] <gentleman2009> i did all the steps and i dont now waht to do
#3335 [16:27] <Guest43687> and*
#3336 [16:27] <mattym> Guest43687, You will need to wait for that site to be working, its the only way to resolve account issues
#3337 [16:27] * Jordyn [Jordyn@notlogged] has joined #minecrafthelp
#3338 [16:27] <mattym> gentleman2009, Those steps have you make a link to your dxdiag report on paste.ubuntu.com, i need the link
#3339 [16:27] <Guest43687> is there a place for updates to the site being down?
#3340 [16:27] <mattym> Guest43687, Not currently
#3341 [16:28] <Guest43687> thanks for your help
#3342 [16:28] * Mata is now known as MattOfflineMc
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#3345 [16:28] * C||x0_o is now known as Cvolton
#3346 [16:28] <leo03> Hi ive got a problem playing minecraft
#3347 [16:28] * freddyfazbear828 [freddyfazbear828@notlogged] has joined #minecrafthelp
#3348 [16:28] <internetkabel> mattym, I just asked for the e-mail my account was most likely registered on and there wasn't sent an e-mail there
#3349 [16:28] <mattym> leo03, Please explain the problem
#3350 [16:29] * tburns1104 [tburns1104@notlogged] has joined #minecrafthelp
#3351 [16:29] <mattym> internetkabel, Then fill out that form, when the page is working again
#3352 [16:29] <leo03> 've got a problem with minecraft game. When I start a new world (choosing the survival mode) and try to cut a trunk of a tree... after a while a part of it disappears and then after half a second... it'll come up again!!!! Sometimes it happens even three of forth times for every piece of wood!!! What's the problem?! Im using the last version of minecraft and Windows 8.1 plus an integrated Intel video card (the proces
#3353 [16:29] * tburns1104 [tburns1104@notlogged] has quit. (Client Quit)
#3354 [16:29] <internetkabel> Isn't that just plain lag
#3355 [16:30] <mattym> leo03, Yeah, seems like your computer is having some trouble running it, You said single player right?
#3356 [16:30] <freddyfazbear828> plugins aren't working PPAPI is enabled but still having issues
#3357 [16:30] <leo03> no.... cause i have to keep on cutting the tree
#3358 [16:30] <mattym> ??> freddyfazbear828 mods
#3359 [16:30] <leo03> yeha single player
#3360 [16:30] <Absol> freddyfazbear828: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#3361 [16:30] <Absol> freddyfazbear828: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#3362 [16:30] * braydenbartels [braydenbartels@notlogged] has joined #minecrafthelp
#3363 [16:30] <mattym> ??> leo03 win/dxdiag
#3364 [16:30] <Absol> leo03: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3365 [16:31] <mattym> leo03, Can you follow the directions in the link that Absol posted
#3366 [16:31] <mattym> leo03, And get me the link to a dxdiag it has you create
#3367 [16:31] * Meow-J [Meow-J@notlogged] has quit. (Quit: Connection closed for inactivity)
#3368 [16:31] <leo03> let me see
#3369 [16:31] <freddyfazbear828> i did that. http://paste.ubuntu.com/12058027/
#3370 [16:31] * Guest43687 [Guest43687@notlogged] has quit. (Ping timeout: 204 seconds)
#3371 [16:32] <mattym> freddyfazbear828, Regardless, we still dont help with modded versions of MC
#3372 [16:32] <braydenbartels> cxxxxxxxxxxxxxxxxxs12w hnk
#3373 [16:32] <mattym> freddyfazbear828, Uninstall your mods and plugins, then get me a link to the crash you get
#3374 [16:32] * Lord_Ralex kicked braydenbartels from #minecrafthelp (Reason: raydenbartels :braydenbartels)
#3375 [16:32] <freddyfazbear828> ok, thanks
#3376 [16:32] <Jordyn> does anyone know how to fix the fatal bootstrap error?
#3377 [16:32] <Shadrack> night all
#3378 [16:33] * freddyfazbear828 [freddyfazbear828@notlogged] has quit. (Client Quit)
#3379 [16:33] <mattym> Jordyn, Dont PM people
#3380 [16:33] <mattym> ??> Jordyn launcher/crash-log
#3381 [16:33] <Absol> Jordyn: We need to see your crash log, which appears after a crash.
#3382 [16:33] <Absol> Jordyn: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#3383 [16:33] <Jordyn> i clicked the wrong thing
#3384 [16:33] <mattym> Jordyn, Follow the instructions from Absol to get me a copy of the crash
#3385 [16:35] <leo03> here it is http://paste.ubuntu.com/12058070/
#3386 [16:35] <mattym> leo03, Ok one moment
#3387 [16:36] * shai [shai@notlogged] has quit. (Ping timeout: 204 seconds)
#3388 [16:37] <mattym> leo03, You may just need to update your graphics drivers, Download and Install the .exe file found here https://downloadcenter.intel.com/download/25143/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
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#3392 [16:39] <MightyKamina29> I need help I'm having low fps on minecraft and I have a good computer
#3393 [16:39] <leo03> im italian so im not sure i explained well my problem.... r u sure the upgrade will solve it?
#3394 [16:39] * MightyKamina29 [MightyKamina29@notlogged] has quit. (Client Quit)
#3395 [16:40] <mattym> leo03, It should help regardless
#3396 [16:40] <mattym> leo03, Try it and see
#3397 [16:41] <leo03> if not... no other idea? maybe a wrong setting
#3398 [16:41] <leo03> im gonna try though
#3399 [16:41] <leo03> thank bye
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#3404 [16:47] <internetkabel> mattym, should I still fill in the form if I can't get the purchase ID?
#3405 [16:49] <internetkabel> Mattym?
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#3408 [16:51] <internetkabel> mattym, are you still here?
#3409 [16:51] <Jawsh> Hmm
#3410 [16:52] * AlphaBlend [AlphaBlend@notlogged] has quit. (Ping timeout: 202 seconds)
#3411 [16:53] <Jawsh> So I've migrated my minecraft account to a mojang account, that was when the option to migrate was new. Now I've added twitch to the account. Yet minecraft is still saying I need to migrate my account. Does anyone have and info regarding thi
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#3416 [16:56] <internetkabel> I more or less have the same problem
#3417 [16:56] * jone_ [jone_@notlogged] has joined #minecrafthelp
#3418 [16:56] * Jay [Jay@notlogged] has joined #minecrafthelp
#3419 [16:56] <jone_> ---- Minecraft Crash Report ---- // Hey, that tickles! Hehehe! Time: 8/11/15 3:56 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow
#3420 [16:56] <jone_> please help me ^
#3421 [16:57] * Jay [Jay@notlogged] has quit. (Client Quit)
#3422 [16:58] <Lookatme2015> absol r u on ???
#3423 [16:58] <internetkabel> Mattym, I could use your help right now
#3424 [16:58] * ShaRose [ShaRose@notlogged] has joined #minecrafthelp
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#3428 [16:59] * caio [caio@notlogged] has left #minecrafthelp
#3429 [16:59] <Jawsh> Hmm nvm, seems it took a moment to update
#3430 [16:59] * MasterOv [MasterOv@notlogged] has joined #minecrafthelp
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#3432 [17:00] <MasterOv> My sons account is suddenly not able to be logged in and all the pasword reset and verification emails are not being sent to my email. Has his account been hacked and how do I fix this?
#3433 [17:01] * chrisknyfe [chrisknyfe@notlogged] has joined #minecrafthelp
#3434 [17:02] <chrisknyfe> for those of you who run servers and take contributions, what method do you guys like to use? Paypal? Patreon?
#3435 [17:02] <MasterOv> My sons account is suddenly not able to be logged in and all the pasword reset and verification emails are not being sent to my email. Has his account been hacked and how do I fix this?
#3436 [17:03] * Ariel_ [Ariel_@notlogged] has joined #minecrafthelp
#3437 [17:03] <internetkabel> All the helping guys are currently off I believe
#3438 [17:03] <internetkabel> Well not offline but not responding right now.
#3439 [17:04] <Ariel_> Hello, I changed my password and I'm doing the new password and mail and that means that wrong password
#3440 [17:04] * AbbyLCole [AbbyLCole@notlogged] has quit. (Quit: Web client closed)
#3441 [17:04] * MattOfflineMc is now known as Mata
#3442 [17:04] <Ariel_> Hello, I changed my password and I'm doing the new password and mail and that means that wrong password
#3443 [17:05] <Ariel_> I need help
#3444 [17:05] <Mata> Hmm I used to get about 40 FPS on vanilla (and on the vanilla launcher) and now after the update to windows 10 out of nothing i have less thatn 5
#3445 [17:05] <Mata> Like even on the mainmenu
#3446 [17:05] <Mata> i have like 1 fps on the mainmenu
#3447 [17:05] <Ariel_> Hello, I changed my password and I'm doing the new password and mail and that means that wrong password
#3448 [17:06] <Mata> Ariel_, make sure you acctually changed it, and you are typing your new password in correctly
#3449 [17:06] <Mata> otherwise you can try and reset it again
#3450 [17:06] * The_red_banana [The_red_banana@notlogged] has joined #minecrafthelp
#3451 [17:07] <Ariel_> I'm doing everything right with my friend works but for me it is not
#3452 [17:07] <Mata> btw these are my specs http://pastebin.com/w2B5QK3B
#3453 [17:07] <The_red_banana> i cant seem to enter my Mojang account
#3454 [17:08] <Mata> The_red_banana, your mojang account is your email + password
#3455 [17:08] <Ariel_> I'm doing everything right with my friend works but for me it is not
#3456 [17:08] <Mata> Ariel_, please
#3457 [17:08] * MasterOv [MasterOv@notlogged] has quit. (Quit: Web client closed)
#3458 [17:08] <The_red_banana> yeah but i enter it and it wont let me in
#3459 [17:08] <internetkabel> Mojang is bugged for me aswell right now
#3460 [17:09] * Jeff [Jeff@notlogged] has joined #minecrafthelp
#3461 [17:09] <Mata> All Services are up and running
#3462 [17:09] * Jeff is now known as Guest6792
#3463 [17:10] <The_red_banana> so can i join in with ease now
#3464 [17:10] <Guest6792> Wish support was working :(
#3465 [17:10] <Ariel_> wow u can help
#3466 [17:10] <Mata> I can log in without problems
#3467 [17:10] <Mata> I just logged into my mojang account
#3468 [17:10] <Mata> http://accounts.mojang.com
#3469 [17:11] <The_red_banana> let me try
#3470 [17:11] <Ariel_> You check your user name and my password to Minecraft?
#3471 [17:12] * Shark_Air [Shark_Air@notlogged] has joined #minecrafthelp
#3472 [17:12] * Sun7zu [Sun7zu@notlogged] has quit. (Ping timeout: 198 seconds)
#3473 [17:12] <Mata> Umm i just want to put a disclaimer here, I and nobody i think in this channel atm works for mojang.
#3474 [17:12] * changream [changream@notlogged] has joined #minecrafthelp
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#3476 [17:13] <Mata> we can't do anything on the server sides
#3477 [17:13] <The_red_banana> still cant get in i also changed my password but it still doesn't work
#3478 [17:13] <Mata> *service sides
#3479 [17:13] <Mata> I wouldn't have a clue then
#3480 [17:13] <Mata> The_red_banana, ^
#3481 [17:13] <Ariel_> Mata u can help me
#3482 [17:13] * Sun7zu [Sun7zu@notlogged] has joined #minecrafthelp
#3483 [17:13] <Mata> O yes can I?
#3484 [17:14] <The_red_banana> do i just make a new one
#3485 [17:14] <Ariel_> i have problem with join to minecraft
#3486 [17:14] <Ariel_> i do new password i try the old password and the new
#3487 [17:14] <Ariel_> and dont working
#3488 [17:14] <The_red_banana> mee too
#3489 [17:14] <Ariel_> i delete minecraft its work for 1 sec
#3490 [17:14] <Mata> Ariel_, have you tried logging into accounts.mojang.com. making sure the email is correct?
#3491 [17:15] <Ariel_> Yes
#3492 [17:15] <Mata> and the password in that matter too
#3493 [17:15] <Ariel_> my friend try the mail and pass and its work
#3494 [17:15] <internetkabel> Your connection might be throttled
#3495 [17:15] <internetkabel> You will have to wait 3 hours with no login once
#3496 [17:15] <Mata> i was just wanting to say that internetkabel
#3497 [17:15] <Mata> lol
#3498 [17:16] <Ariel_> Mata u working in mojang
#3499 [17:16] <Ariel_> ?
#3500 [17:16] <Mata> No
#3501 [17:16] * changream [changream@notlogged] has joined #minecrafthelp
#3502 [17:16] <Mata> as i just said
#3503 [17:16] <Mata> <Mata> Umm i just want to put a disclaimer here, I and nobody i think in this channel atm works for mojang.
#3504 [17:16] <Mata> <Mata> Umm i just want to put a disclaimer here, I and nobody i think in this channel atm works for mojang.
#3505 [17:16] * chrisknyfe [chrisknyfe@notlogged] has left #minecrafthelp
#3506 [17:16] <The_red_banana> also i cant login in minecraft.com
#3507 [17:16] <Mata> dang what was the commands for that bot again
#3508 [17:16] <Mata> << help
#3509 [17:16] <Mata> something like that lol
#3510 [17:16] <Ariel_> So how can I create with the help of mojang
#3511 [17:17] <Mata> ??< index
#3512 [17:17] <Ariel_> wow :"(
#3513 [17:18] <Guest6792> how long has the customer support been offline?
#3514 [17:18] <Mata> Ariel_, you will have to mail or tweet them
#3515 [17:18] <Mata> Guest6792, Mojang customer support works 9/6 jobs i think.
#3516 [17:18] <internetkabel> Mata, recently my account said it was migrated to a Mojang account, but I created my Minecraft account before they even linked anything to Mojang accounts. Now I can't login because I need an e-mail and I don't know which e-mail I used. I tried this link "https://minecraft.net/retrievename" but I got no new e-mail. Now I have to fill in this form "https://help.mojang.com/customer/portal/emails/new" but I can't find my transaction ID
#3517 [17:18] <Ariel_> how?
#3518 [17:19] <Guest6792> well the customer support site has been offline since atleast 2pm est. I had my account hacked and havent been able to submit a form with my information
#3519 [17:19] <Mata> internetkabel, then I *think* you are screwed since your transaction ID is *i think* the only way to validate your identify
#3520 [17:19] <stupid3700> internetkabel: When did you buy the game, and how did you buy it?
#3521 [17:19] <changream> Hell O:
#3522 [17:19] <internetkabel> Like in november 2011
#3523 [17:20] <internetkabel> With a creditcard? I don't know, my parents bought it
#3524 [17:20] <stupid3700> internetkabel: By credit/debit card or by PayPal?
#3525 [17:20] * NickG365 [NickG365@notlogged] has joined #minecrafthelp
#3526 [17:20] * Mata is now known as MattOfflineMc
#3527 [17:20] <internetkabel> They already checked their PayPal
#3528 [17:20] <Ariel_> Why Mojang Why its not working
#3529 [17:20] <internetkabel> But there was nothing under "Contact" or anything
#3530 [17:20] <stupid3700> ??> internetkabel account/trans-id/skrill
#3531 [17:20] <Absol> internetkabel: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#3532 [17:20] <Absol> internetkabel: If you need to recover your transaction ID from this service, you will need to contact Skrill: https://help.skrill.com/en/SpeakToSkrill
#3533 [17:20] <internetkabel> Stupid3700 what? I don't get you
#3534 [17:20] <stupid3700> internetkabel: Read what Absol just said.
#3535 [17:21] <internetkabel> What on earth is Skrill?
#3536 [17:21] <stupid3700> internetkabel: The payment processor used from mid-2011 to November 2013.
#3537 [17:21] <stupid3700> internetkabel: You need to contact them to recover your transaction ID.
#3538 [17:21] <internetkabel> Umg thank you so much :O
#3539 [17:22] <internetkabel> Is this an assurance that they can help me?
#3540 [17:22] <Ariel_> fuck u
#3541 [17:22] * AuBot kicked Ariel_ from #minecrafthelp (Reason: riel_ :Please keep it civil.)
#3542 [17:22] <internetkabel> Or is there like a *cough* 1% *cough* Mojang chance?
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#3547 [17:22] * soahccc [soahccc@notlogged] has quit. (Ping timeout: 186 seconds)
#3548 [17:22] <changream> Hi there.
#3549 [17:22] * Clock [Clock@notlogged] has joined #minecrafthelp
#3550 [17:22] <stupid3700> internetkabel: Mojang may be able to help you without your transaction ID if they can find an alternative means for you to prove account ownership.
#3551 [17:23] <stupid3700> internetkabel: If you can recover your transaction ID from Skrill, then it may save a lot of bother.
#3552 [17:23] * CamdenCro [CamdenCro@notlogged] has joined #minecrafthelp
#3553 [17:23] <CamdenCro> Please help! My kids have played minecraft on our MacBook Pro (Mac OS X version 10.6.8) for months and all of a sudden it is not working. When we click PLAY Minecraft tries to load and then the whole computer screen turns black. I have to press Command Option Esc to get back to desktop. We get this log: [18:16:37] [Client thread/INFO]: Setting user: CarolineCro [18:16:37] [Client thread/INFO]: (Session ID is token:17a68f740b5
#3554 [17:23] <Guest6792> i cant believe the only way to contact mojang is by their online form and the server is offline.
#3555 [17:23] <internetkabel> But why would Skrill just give me the transaction ID?
#3556 [17:24] <internetkabel> Can't they just give it all away then/
#3557 [17:24] <CamdenCro> [18:23:42] [Client thread/INFO]: Setting user: CarolineCro [18:23:42] [Client thread/INFO]: (Session ID is token:17a68f740b554a619d03d53c44a4cd6f:ae4d236191e243f19ff4e5c23621110b) [18:23:45] [Client thread/INFO]: LWJGL Version: 2.9.2 [18:23:45] [Client thread/INFO]: Reloading ResourceManager: Default If on Windows, make sure to provide all of the necessary dll's as specified in the twitchsdk README. Also, make sure to set the PAT
#3558 [17:24] <CamdenCro> [18:23:54] [Client thread/ERROR]: 1281: Invalid value [18:23:54] [Client thread/ERROR]: ########## GL ERROR ##########
#3559 [17:24] <internetkabel> Stupid3700, why would Skrill just give me my transaction ID?
#3560 [17:25] <mattym> internetkabel, Skrill wont reply with the info, unless you provide the correct account releated info, for them to know its yours
#3561 [17:25] <internetkabel> Uhm
#3562 [17:25] <internetkabel> I just sent a message
#3563 [17:25] * soahccc [soahccc@notlogged] has joined #minecrafthelp
#3564 [17:25] <stupid3700> internetkabel: You'll probably need to provide the last 4 digits of the credit card used
#3565 [17:25] * brelogan [brelogan@notlogged] has joined #minecrafthelp
#3566 [17:25] <internetkabel> With the non-login things
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#3568 [17:25] <internetkabel> But my parents got rid of their credit card I believe.
#3569 [17:25] <Guest6792> time to spend another $30 then
#3570 [17:25] <internetkabel> 20*
#3571 [17:26] <Guest6792> isnt minecraft 26.96 or something?
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#3573 [17:26] <internetkabel> It was 20 dollars when I bought it
#3574 [17:26] <Guest6792> not anymore
#3575 [17:26] <internetkabel> Uhm stupid3700, I already sent a message where you don't have to login
#3576 [17:27] <internetkabel> So this link "https://help.skrill.com/en/ContactSkrill" and then pick "I do not have a Skrill account yet"
#3577 [17:27] <internetkabel> So is there a way I can edit my message or something?
#3578 [17:27] <internetkabel> Because I clearly didn't state the proof of me being me
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#3580 [17:28] <stupid3700> internetkabel: They'll respond asking you for some information likely.
#3581 [17:28] <internetkabel> Okay
#3582 [17:28] <stupid3700> internetkabel: And at least then you'll know definitely what information to provide, rather than me guessing.
#3583 [17:29] <internetkabel> Stupid3700, can I just throw in all last 4 digits of credit cards that might have been used?
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#3585 [17:29] <stupid3700> internetkabel: I couldn't comment on whether they'd accept that.
#3586 [17:29] <internetkabel> Okay
#3587 [17:30] <Guest6792> can anyone check to see if the mojang support is offline for them? when i try submit a form with my information i get a server offline message.
#3588 [17:30] <Guest6792> Sorry, We're Currently Offline We were unable to connect to the server. It may have gone offline or you could be experiencing connectivity issues. Please re-try your submission in a few minutes.
#3589 [17:31] <Guest6792> that is the message i get
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#3597 [17:33] <bburnzie> Hi, i still can not log in.
#3598 [17:33] <bburnzie> can someone please help me?
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#3600 [17:34] <Andrew_> so
#3601 [17:34] <Andrew_> what
#3602 [17:35] <SamsonM> Hi. I cant get minecraft to load as my graphics driver needs updating. It's an Intel and I've done their autodetect and no new drivers come up. What do i check to correct what I'm doing wrong?
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#3606 [17:37] <bburnzie> someone said earlier to wait 3 hours. it has something to do with the throttle. We waited over 3 hours and we are unable to log in.
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#3609 [17:38] <Laura> Ive forgotten My emailuser a nd pass litterally everything ;-;
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#3612 [17:38] <scottyyy1234> my pixel format is not accelerated and there is no needed updates on http://www.intel.com/p/en_US/support/detect?iid=dc_iduu and the game keeps crahing
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#3614 [17:38] <Laura> please help
#3615 [17:38] <Laura> Ive forgotten My emailuser a nd pass litterally everything ;-;
#3616 [17:38] <Laura> Ive forgotten My emailuser a nd pass litterally everything ;-;
#3617 [17:38] <Laura> Ive forgotten My emailuser a nd pass litterally everything ;-;
#3618 [17:38] <Laura> Ive forgotten My emailuser a nd pass litterally everything ;-;
#3619 [17:38] * Absol kicked Laura from #minecrafthelp (Reason: aura :Stop spamming)
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#3621 [17:38] <creeptastic111> Hi.
#3622 [17:39] <SamsonM> Ok. So. Still cant load graphic card update from Intel. What can I do http://paste.ubuntu.com/12058299/
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#3625 [17:39] <SamsonM> Please.
#3626 [17:39] <Kkkk> Ive forgotten My emailuser a nd pass litterally everything ;-;
#3627 [17:39] <Kkkk> Please help
#3628 [17:40] <Kkkk> I think my user was ThatKawaii Gamer
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#3630 [17:41] <Kkkk> help plese Ive forgotten My emailuser a nd pass litterally everything ;-;
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#3632 [17:41] <slay3rcz> hi, i need support. My minecraft is gone
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#3635 [17:43] <internetkabel> Your minecraft is gone?
#3636 [17:44] <internetkabel> Could you specify that?
#3637 [17:44] <bburnzie> I can not log in. Please someone explain why. I try to change the password because it kept saying it was incorect and we still can not log in.
#3638 [17:45] <slay3rcz> yes. I purchased years ago minecraft, and now it's gone
#3639 [17:46] <Guest6792> fill this out for support. https://help.mojang.com/customer/portal/emails/new
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#3643 [17:47] <Ghebbuz> http://paste.ubuntu.com/12058346/
#3644 [17:48] <leoboy> hello
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#3646 [17:48] <leoboy> hello there
#3647 [17:48] <Ghebbuz> hello
#3648 [17:48] <internetkabel> Guest6792, that site doesn't work right now....
#3649 [17:48] <leoboy> my minecraft account is not working
#3650 [17:48] <leoboy> my minecraft details are not working
#3651 [17:48] <Guest6792> still saying server offline?
#3652 [17:49] <leoboy> my account will not work
#3653 [17:49] <Ghebbuz> my minecraft crashes, don't know why.
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#3655 [17:49] <leoboy> fuck this shit dont help
#3656 [17:49] * AuBot kicked leoboy from #minecrafthelp (Reason: eoboy :Please keep it civil.)
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#3658 [17:49] <internetkabel> Lol
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#3664 [17:53] <fell> i need help with my minecraft. i used to be able to play minecraft without any problems till i updated to windows 10 now i can't even launch minecraft without crashing
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#3666 [17:54] <Griffin> I've logged into Mojang on this computer before, and now it says my security questions are wronge... HELP IS NEEDED!
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#3675 [17:57] <Nic> Pixel format not Accelerated
#3676 [17:58] * pizzerocool123 [pizzerocool123@notlogged] has quit. (Client Quit)
#3677 [17:58] <ThingThe> ??> win/dxdiag Nic
#3678 [17:58] <Absol> win/dxdiag: Network Interface Card
#3679 [17:58] <ThingThe> ... gdi
#3680 [17:58] <ThingThe> ??> Nic win/dxdiag
#3681 [17:58] <Absol> Nic: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3682 [17:59] <Nic> http://paste.ubuntu.com/12058386/ Is this what you wanted?
#3683 [17:59] <ThingThe> Nic, you didn't paste it all.
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#3689 [18:02] <Nic> http://paste.ubuntu.com/12058409/
#3690 [18:02] <Nic> I think thats it
#3691 [18:02] <ThingThe> Nic, did you upgrade from W7?
#3692 [18:03] <Nic> I did.
#3693 [18:03] <ThingThe> You need to downgrade and go back. Your GPU is not supported on W10.
#3694 [18:03] <Nic> So downgrade back to W7 then back to W10?
#3695 [18:04] <ThingThe> No, just to Windows 7.
#3696 [18:04] <Nic> So i wouldnt be able to do this on windows 10 then?
#3697 [18:04] <ThingThe> Nope. Nor most things that require OpenGL and DirectX properly.
#3698 [18:06] <Nic> Interesting, so what would i be doing if i downgraded, would i update the drivers and then thats, it or if i downgrade then i wouldnt have to do anything else?
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#3700 [18:07] <ThingThe> Nic, you would downgrade to Windows 7, and download the drivers. Your GPU is not at all supported on Windows 10.
#3701 [18:08] <dcm_online> I keep getting an error code 10106 when I try to put in my email and password in to log onto minecraft. I know it is the right password because I have logged onto minecraft.com multiple times and I am able to get on. What is going on?
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#3703 [18:09] <Nic> I'm really stupid with this sort of thing and im sorry if i ask dumb questions, im just trying to figure out a sure-fire way of playing minecraft and being one windows ten at the same time. On my compute is it impossible for me to do that?
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#3705 [18:10] <Nic> on*
#3706 [18:10] <Nic> on*
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#3708 [18:12] <ThingThe> Nic, no, not at all.
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#3710 [18:13] <Nic> Well shoot. Thank you for your time, have a great day!
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#3715 [18:20] <Katexx3> How do I request different sercurity questions?
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#3717 [18:22] <Ivan> Hello?
#3718 [18:22] <Ivan> ---- Minecraft Crash Report ---- // This is a token for 1 free hug. Redeem at your nearest Mojangsta: [~~HUG~~] Time: 8/11/15 4:20 PM Description: Watching Server java.lang.Error at java.lang.Object.clone(Native Method) at ej.values(SourceFile:14) at aqu.a(SourceFile:2070) at aqu.c(SourceFile:2095) at bfh.a(SourceFile:269) at bfh.c(SourceFile:259) at bfh.h(SourceFile:238) at bfh.y(SourceFile:1112) at bfh.n(SourceFile:1100)
#3719 [18:23] <Ivan> My server crashed
#3720 [18:23] <Ivan> Hello?
#3721 [18:23] <Ivan> @Absol
#3722 [18:23] <Ivan> @Lutzee
#3723 [18:23] <Ivan> +Lutzee
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#3725 [18:23] <Ivan> Anyone here?
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#3727 [18:26] <cooldude5978> My launcher wont work correctly,The play button just keeps saying loading and above the switch users button. it never loads cause i had it sit there for hours and still not work and the console says nothing from when it started saying it. Last thing i did was mod the game to have a profile with Shaders and Optifine for 1.8.0 .
#3728 [18:27] <ThingThe> cooldude5978, we do not support mods.
#3729 [18:27] <cooldude5978> oh ok
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#3733 [18:27] <cooldude5978> bye
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#3735 [18:27] <kar> pixel format not accelerated
#3736 [18:28] <ThingThe> ??> kar win/dxdiag
#3737 [18:28] <Absol> kar: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3738 [18:28] <kar> http://paste.ubuntu.com/12058366/ this?
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#3740 [18:29] <ThingThe> kar, your GPU is not supported by Windows 10. I'd downgrade back to whatever you were using.
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#3742 [18:29] <ThingThe> kar, or, a hardware update, since your hardware is... older than mine.
#3743 [18:29] <ThingThe> And that is saying something.
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#3751 [18:30] <kar> thanks for the help
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#3761 [18:35] <Gtastar> Hello
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#3764 [18:36] <zzman> I cant sign in to minecraft can anybody else?
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#3772 [18:37] <zzman> Can anybody sign into minecraft
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#3789 [18:48] <PleaseHelpMeIFan> I can't log into my Minecraft account. I tried changing my password but it didn't work. I found out it is my email. I don't know how it changed though... Please help.
#3790 [18:49] <PleaseHelpMeIFan> I can't log into my Minecraft account. I tried changing my password but it didn't work. I found out it is my email. I don't know how it changed though... Please help.
#3791 [18:51] <PleaseHelpMeIFan> I can't log into my Minecraft account. I tried changing my password but it didn't work. I found out it is my email. I don't know how it changed though... Please Answer!
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#3793 [18:52] <PleaseHelpMeIFan> I can't log into my Minecraft account. I tried changing my password but it didn't work. I found out it is my email. I don't know how it changed though... Please help.
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#3800 [18:57] <gavin> Hello? uh i just upgraded my pc to windows 10 and now im having trouble with opening minecraft
#3801 [18:59] <stupid3700> gavin: Explain.
#3802 [19:02] <gavin> a crash report occured and said something about the graphics card was out of date
#3803 [19:03] <gavin> So I ran dxdiag to check if an update for the graphics card was avaibale and it said it wasn't one
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#3806 [19:09] * brutusf [brutusf@notlogged] has joined #minecrafthelp
#3807 [19:10] <brutusf> I have tried probably 10 times to reset my password on Mojang website and it says successful, but when I go to login, it says "Error! Unknown e-mail address or password". What can I do?
#3808 [19:11] <brutusf> I probably haven't logged into my account in 3-4 weeks, but it shouldn't have disappeared, right?
#3809 [19:14] * Bob [Bob@notlogged] has joined #minecrafthelp
#3810 [19:14] * MinerGuy [MinerGuy@notlogged] has joined #minecrafthelp
#3811 [19:15] * Bob is now known as Guest99408
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#3813 [19:16] <MinerGuy> Every time I click play on the Launcher, the bar loads and the launcher disappears but instead of the game starting, the launcher opens up with a new tab called Game Output. How do I fix this?
#3814 [19:16] * Cplayer305 [Cplayer305@notlogged] has joined #minecrafthelp
#3815 [19:16] * A09 [A09@notlogged] has joined #minecrafthelp
#3816 [19:16] <A09> I think people have stolen my account
#3817 [19:16] <Cplayer305> why is that
#3818 [19:16] <Cplayer305> why is that
#3819 [19:17] * ThingThe [ThingThe@notlogged] has left #minecrafthelp
#3820 [19:17] * ankofan48 [ankofan48@notlogged] has joined #minecrafthelp
#3821 [19:17] <A09> Because my friend said that I was on when I'm not even near my computer
#3822 [19:17] * gavin [gavin@notlogged] has quit. (Quit: Web client closed)
#3823 [19:18] <Cplayer305> If i was you I would change the password while i can.
#3824 [19:18] * MinerGuy [MinerGuy@notlogged] has quit. (Client Quit)
#3825 [19:18] <A09> Ok
#3826 [19:18] <ankofan48> I have a problem. I had an old minecraft account and then when I went to log in today It would not allow me to. I went to the minecraft.net page and it said that my account was migrated to mojang. What do I do now?
#3827 [19:18] <Cplayer305> log in to mojang now to get it going
#3828 [19:19] <A09> Ok OK
#3829 [19:19] * Shadow6400 [Shadow6400@notlogged] has joined #minecrafthelp
#3830 [19:20] * A09 [A09@notlogged] has quit. (Client Quit)
#3831 [19:20] <Shadow6400> I can't login to my minecraft account. I've reset the password to what I wanted, but it still won't let me login
#3832 [19:20] <brutusf> I tried to login to Minecraft today and it said my password was wrong. It directed me to the Mojang website. I have tried about 10 times to reset my password (getting the e-mail and clicking on the link). Each time I reset the password it says "success", but I try to login and it says "Error!"
#3833 [19:20] <Shadow6400> yes same
#3834 [19:21] <ankofan48> now it says my minecraft account has already been migrated into a mojang account and idk what account it would go to.
#3835 [19:21] <Cplayer305> well you guys have to contact mojang for that
#3836 [19:21] * Shadow6400 [Shadow6400@notlogged] has quit. (Client Quit)
#3837 [19:21] <brutusf> On the "contact Mojang" page, there is no place to send the message I'm trying to get through. So, how do you suggest I "contact" Mojang? The contact page is broken.
#3838 [19:22] * chrisknyfe_ [chrisknyfe_@notlogged] has joined #minecrafthelp
#3839 [19:23] * ankofan48 [ankofan48@notlogged] has quit. (Quit: Web client closed)
#3840 [19:23] * jihe7789 [jihe7789@notlogged] has joined #minecrafthelp
#3841 [19:23] <jihe7789> http://paste.ubuntu.com/12058642/
#3842 [19:23] <mattym> brutusf, The contact page has had issues all day, check back on it in a bit and see if its changed
#3843 [19:23] <mattym> jihe7789, One moment
#3844 [19:24] <brutusf> Thank you {mattym}. I appreciate your help.
#3845 [19:24] * Frituur [Frituur@notlogged] has joined #minecrafthelp
#3846 [19:25] <Frituur> Hello, where is the 'send' button on the 'payment problems' form on Mojang's website?
#3847 [19:25] <mattym> jihe7789, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/24973/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
#3848 [19:25] <mattym> Frituur, That site had been having issues all day, check back on it later.
#3849 [19:25] <Frituur> *account or payment problems form
#3850 [19:26] <jihe7789> Thank You so much!
#3851 [19:26] <Frituur> Ah, okay
#3852 [19:26] <Frituur> thanks!
#3853 [19:26] <mattym> Frituur, What is the problem you are having?
#3854 [19:26] * PinqedPvP [PinqedPvP@notlogged] has joined #minecrafthelp
#3855 [19:26] <PinqedPvP> Hello
#3856 [19:26] <Frituur> Well, my girlfriend bought minecraft a couple of years ago. She wants to reset her password because she forgot
#3857 [19:26] <PinqedPvP> May I get some assistance?
#3858 [19:26] <Frituur> but she doesn't know the e-mail she used anymore either
#3859 [19:26] <mattym> Frituur, Go here: https://minecraft.net/retrievename -- Put in all the email addresses you use. The right one will send you back an email containing your ingame username. That'll be the email address you use to log into minecraft with.
#3860 [19:27] * Kirito [Kirito@notlogged] has quit. (Quit: Welp. ZNC's being stupid. Thanks, Pangea. ;-;)
#3861 [19:27] <mattym> PinqedPvP, What is the problem?
#3862 [19:27] * Kirito [Kirito@notlogged] has joined #minecrafthelp
#3863 [19:27] <Frituur> she does have the transaction code
#3864 [19:27] <PinqedPvP> The problem is with f3 on my keyboard
#3865 [19:27] <mattym> Frituur, Check that site i linked.
#3866 [19:27] <mattym> PinqedPvP, Go on...
#3867 [19:27] <Frituur> We tried that already
#3868 [19:27] <Frituur> didn't work
#3869 [19:27] <PinqedPvP> When I play mc and i hit f3 no cords come up
#3870 [19:27] <PinqedPvP> I have a mechanical computer
#3871 [19:27] <mattym> Frituur, Ok, then you will need to wait for that Form to be working again
#3872 [19:27] * Friar [Friar@notlogged] has joined #minecrafthelp
#3873 [19:28] <PinqedPvP> and I want to be able to see cords from my f3 on mc
#3874 [19:28] <Frituur> Okay, thanks mattym, have a nice day
#3875 [19:28] <jihe7789> I have another question. My sister email, password was forgotten.... She doens't remember her answer from the questions.
#3876 [19:28] <mattym> PinqedPvP, You probably turned on/off the advanced debug info
#3877 [19:28] <PinqedPvP> How do I turn it on?
#3878 [19:28] * Gtastar [Gtastar@notlogged] has quit. (Ping timeout: 204 seconds)
#3879 [19:28] <mattym> jihe7789, She will need to fill out the contact form, but its currently having some issues.
#3880 [19:28] <mattym> PinqedPvP, one moment
#3881 [19:28] <PinqedPvP> Ok thank u sir
#3882 [19:28] <jihe7789> what type of contact form?
#3883 [19:28] * RABIDPORCUPINE99 [RABIDPORCUPINE99@notlogged] has joined #minecrafthelp
#3884 [19:29] <mattym> ??> jihe7789 mojang/email
#3885 [19:29] <Absol> jihe7789: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3886 [19:29] <Absol> jihe7789: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#3887 [19:29] <PinqedPvP> Go here jihe7789 https://minecraft.net/retrievename
#3888 [19:29] <mattym> jihe7789, The one Absol linked you
#3889 [19:29] <jihe7789> thank you
#3890 [19:29] <mattym> PinqedPvP, Go into the Options in Minecraft, then in chat settings
#3891 [19:29] <brutusf> <Absol> the email/contact page is not working. FYI...
#3892 [19:30] * Nicalavitta [Nicalavitta@notlogged] has joined #minecrafthelp
#3893 [19:30] <mattym> PinqedPvP, Make sure the Reduced Debug info, is off
#3894 [19:30] <PinqedPvP> Ok Checking
#3895 [19:30] <mattym> brutusf, We know
#3896 [19:30] <PinqedPvP> Sorry mc is very slow atm as for I just restarted my comp
#3897 [19:30] * RABIDPORCUPINE99 [RABIDPORCUPINE99@notlogged] has quit. (Client Quit)
#3898 [19:30] <Friar> I cannot log into minecraft, I am suddenly getting a username or password incorrect. I have tried resetting the password but continue to get the same message when I try to login.
#3899 [19:30] <PinqedPvP> mattym is it that simple?
#3900 [19:30] * RABIDPORCUPINE99 [RABIDPORCUPINE99@notlogged] has joined #minecrafthelp
#3901 [19:30] <mattym> PinqedPvP, Should be
#3902 [19:31] <PinqedPvP> Alright starting up mc Wish me luck! :D
#3903 [19:31] <mattym> Friar, Do you get the same message if you try to log in at account.mojang.com/me ?
#3904 [19:31] <Nicalavitta> My launcher will not launch the game. It crashes immediately even though it is a brand new download of the game.
#3905 [19:31] <PinqedPvP> I'll stay in the chat just to make sure
#3906 [19:31] <mattym> ??> Nicalavitta launcher/crash-log
#3907 [19:31] <Absol> Nicalavitta: We need to see your crash log, which appears after a crash.
#3908 [19:31] <PinqedPvP> Nicalavitta give us your crash info
#3909 [19:31] <Absol> Nicalavitta: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#3910 [19:31] <chrisknyfe_> is there a channel for minecraft multiplayer? Really I just wanna talk to someone about setting up contributions for a multiplayer server.
#3911 [19:31] <Friar> yes I get the same message on the mojang account online
#3912 [19:32] <mattym> chrisknyfe_, No channel like that, that im aware of
#3913 [19:32] * chrisknyfe_ is now known as chrisknyfe
#3914 [19:32] <mattym> ??> Friar login/throttle
#3915 [19:32] <PinqedPvP> mattym:
#3916 [19:32] <Absol> Friar: Your login is being throttled, which will prevent you from logging in.
#3917 [19:32] <Absol> Friar: You will have to wait 3 hours without logging in for it to reset.
#3918 [19:32] <Nicalavitta> http://paste.ubuntu.com/12058667/
#3919 [19:32] <PinqedPvP> mattym: should my debug info be on or off?
#3920 [19:32] <mattym> Nicalavitta, Ok one moment
#3921 [19:32] * cubo_magico123 [cubo_magico123@notlogged] has joined #minecrafthelp
#3922 [19:32] <PinqedPvP> mattym Sorry for spamming you but Can u just say yes or no? Should debug be off or on?
#3923 [19:32] <mattym> PinqedPvP, The "Reduced Debug Info" should be OFF, then go ingame and press F3
#3924 [19:33] <jihe7789> My sister recieved her email but in minecraft it says that the username doesn't exist
#3925 [19:33] <PinqedPvP> ok checking
#3926 [19:33] <Friar> my login is being throttled? is there a reason why?
#3927 [19:33] <PinqedPvP> Doesn't work
#3928 [19:33] <PinqedPvP> mattym Keep in mind my computer is a mechanical computer
#3929 [19:34] <PinqedPvP> And its not working
#3930 [19:34] <Nicalavitta> http://paste.ubuntu.com/12058682/
#3931 [19:34] <Nicalavitta> Thats the actual crash report
#3932 [19:34] <mattym> Nicalavitta, Download and Install the file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
#3933 [19:34] <PinqedPvP> mattym:
#3934 [19:34] <PinqedPvP> It did not work and also keep in mind my computer is mechanical
#3935 [19:34] <jihe7789> what do i do when i have recieved the username but minecraft keeps telling me that doesn't exist?
#3936 [19:35] <mattym> PinqedPvP, What does that mean?
#3937 [19:35] <PinqedPvP> Idk
#3938 [19:35] <PinqedPvP> I just thought it had something to dow ith f3
#3939 [19:35] <mattym> Nicalavitta, Download and Install the file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
#3940 [19:35] <PinqedPvP> wwith*
#3941 [19:35] <mattym> PinqedPvP, Did you make sure the "reduced debug info" was off?
#3942 [19:35] <PinqedPvP> mattym:
#3943 [19:35] <PinqedPvP> Yes
#3944 [19:35] <PinqedPvP> Would u like to know what keyboard it is?
#3945 [19:36] <mattym> PinqedPvP, SHouldnt matter, does pressing F3 bring up anything at all?
#3946 [19:36] * koko [koko@notlogged] has joined #minecrafthelp
#3947 [19:36] <PinqedPvP> No
#3948 [19:36] <PinqedPvP> Not even out of game
#3949 [19:36] <mattym> PinqedPvP, Does your keyboard have and "FN" key
#3950 [19:36] <PinqedPvP> Checking
#3951 [19:36] * jihe7789 [jihe7789@notlogged] has quit. (Quit: Web client closed)
#3952 [19:36] <PinqedPvP> No but i have a f lock key
#3953 [19:36] * rahul [rahul@notlogged] has joined #minecrafthelp
#3954 [19:37] <PinqedPvP> No but i have a f lock key
#3955 [19:37] <mattym> PinqedPvP, Then press that once
#3956 [19:37] <PinqedPvP> Ok
#3957 [19:37] <mattym> PinqedPvP, then try F3
#3958 [19:37] <PinqedPvP> Done
#3959 [19:37] <PinqedPvP> Now what?
#3960 [19:37] <rahul> hello
#3961 [19:37] * jihe7789 [jihe7789@notlogged] has joined #minecrafthelp
#3962 [19:37] <mattym> PinqedPvP, Does F3 work now?
#3963 [19:37] <brutusf> Why would my account be throttled? I see that you mentioned that to <Friar> above, I think I'm having the same issue.
#3964 [19:37] <mattym> Hello rahul
#3965 [19:37] <jihe7789> what do i do when i have recieved the username but minecraft keeps telling me that doesn't exist?
#3966 [19:37] <PinqedPvP> OMG
#3967 [19:37] <PinqedPvP> YES
#3968 [19:37] <PinqedPvP> THANK U SO MUCH mattym !
#3969 [19:37] <RABIDPORCUPINE99> why does minecraft keep saying no connection to server and then when i click on the server i get the error message java.lang.nullpointerexception: group
#3970 [19:37] <PinqedPvP> Can I send u any money? or is that not necessary?
#3971 [19:37] <PinqedPvP> Can I send u any money? or is that not necessary?
#3972 [19:38] <mattym> brutusf, Too many failed logins, or too many attempts to connect too fast will trigger it
#3973 [19:38] <PinqedPvP> Can I send u any money? or is that not necessary?
#3974 [19:38] <mattym> PinqedPvP, No need, the thanks is enough
#3975 [19:38] * rahul [rahul@notlogged] has quit. (Client Quit)
#3976 [19:38] <PinqedPvP> Ok
#3977 [19:38] <PinqedPvP> But thank u so much
#3978 [19:38] <PinqedPvP> It means alot <3
#3979 [19:38] <brutusf> <mattym> Thanks! Appreciate your time.
#3980 [19:38] <mattym> RABIDPORCUPINE99, What antivirus do you use?
#3981 [19:38] <PinqedPvP> Have a good day mattym and thank u!
#3982 [19:38] <Nicalavitta> I should restart my computer now correct?
#3983 [19:38] * rahul [rahul@notlogged] has joined #minecrafthelp
#3984 [19:38] * PinqedPvP [PinqedPvP@notlogged] has quit. (Quit: Web client closed)
#3985 [19:38] <mattym> Nicalavitta, Yes
#3986 [19:38] * Nicalavitta [Nicalavitta@notlogged] has quit. (Quit: Web client closed)
#3987 [19:38] * Friar [Friar@notlogged] has quit. (Quit: Web client closed)
#3988 [19:38] <jihe7789> can some one help me in this place?
#3989 [19:38] * brutusf [brutusf@notlogged] has quit. (Quit: Web client closed)
#3990 [19:39] <rahul> hello
#3991 [19:39] <RABIDPORCUPINE99> matt i think its mcfee
#3992 [19:39] <mattym> jihe7789, You need to fill out that form you tried earlier, but wait till the form is working again
#3993 [19:39] <mattym> Hello rahul
#3994 [19:39] <RABIDPORCUPINE99> or whatever it is lol
#3995 [19:39] <rahul> somone there ?
#3996 [19:39] <mattym> ??> RABIDPORCUPINE99 av/mcafee/uninstall
#3997 [19:39] <Absol> RABIDPORCUPINE99: To completely uninstall McAfee products, use this tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
#3998 [19:39] <mattym> RABIDPORCUPINE99, You will need to use the tool Absol linked to remove McAfee
#3999 [19:39] <mattym> RABIDPORCUPINE99, McAfee and Minecraft dont work together and thats what is causing the issue
#4000 [19:40] <RABIDPORCUPINE99> but wont that expose my computer to viruses
#4001 [19:40] <mattym> rahul, Please explain the problem you have
#4002 [19:40] <mattym> ??> RABIDPORCUPINE99 av/avast
#4003 [19:40] <Absol> RABIDPORCUPINE99: Avast! Anti-virus: http://www.avast.com/free-antivirus-download
#4004 [19:40] <mattym> RABIDPORCUPINE99, Use avast instead ^
#4005 [19:40] <rahul> i cannot login to my minecraft game i gust buy and download it but i can just login to it
#4006 [19:40] <mattym> RABIDPORCUPINE99, But make sure you run the McAfee removal tool fist, restart when it askes you to. Then test MC, and if it works, then install Avast
#4007 [19:40] <RABIDPORCUPINE99> but then what about my security once it is gone
#4008 [19:41] <mattym> rahul, What is the error it gives you?
#4009 [19:41] <mattym> RABIDPORCUPINE99, Like i said, use Avast
#4010 [19:41] * Alexander67282827 [Alexander67282827@notlogged] has joined #minecrafthelp
#4011 [19:41] <RABIDPORCUPINE99> oh ok ill let you know if it works
#4012 [19:41] * elias [elias@notlogged] has joined #minecrafthelp
#4013 [19:42] * gg [gg@notlogged] has joined #minecrafthelp
#4014 [19:43] * gg [gg@notlogged] has quit. (Client Quit)
#4015 [19:43] <Alexander67282827> I uploaded my world for world transfer on Xbox 360 and I went on my Xbox one and pressed "retrieve xbox 360 save" and the file data only gets up to 0.54 mb transferred and stays there and doesn't download
#4016 [19:44] * CharlesSilva [CharlesSilva@notlogged] has joined #minecrafthelp
#4017 [19:44] <mattym> Alexander67282827, You will need to contact Xbox support
#4018 [19:45] * elias [elias@notlogged] has quit. (Client Quit)
#4019 [19:45] <jihe7789> Thank you for the help
#4020 [19:45] * Alexander67282827 [Alexander67282827@notlogged] has quit. (Client Quit)
#4021 [19:45] * jihe7789 [jihe7789@notlogged] has quit. (Quit: Web client closed)
#4022 [19:46] * Shadow6400 [Shadow6400@notlogged] has joined #minecrafthelp
#4023 [19:46] <Shadow6400> I can't contact Mojang about my account issues
#4024 [19:46] <mattym> Shadow6400, The site for that has been having issues all day, check back at a later time
#4025 [19:46] * CharlesSilva [CharlesSilva@notlogged] has quit. (Client Quit)
#4026 [19:47] <Shadow6400> I also can't log in
#4027 [19:47] <Shadow6400> Same reason?
#4028 [19:47] <Shadow6400> Just wait?
#4029 [19:47] <mattym> Shadow6400, What does it say when you try?
#4030 [19:47] <Shadow6400> Unknown Email/Password
#4031 [19:47] <mattym> Shadow6400, And if you try to log in at account.mojang.com/me ?
#4032 [19:48] <koko> hey, can anyone here help me with the "authentication servers are down" issue on a linux server? i have tried just about every trick i could find by googling, i know that there is no firewall blocking connections to mojang session servers and curl seems to be able to connect...
#4033 [19:48] <Shadow6400> Same thing
#4034 [19:48] * RABIDPORCUPINE99 [RABIDPORCUPINE99@notlogged] has quit. (Ping timeout: 204 seconds)
#4035 [19:48] <mattym> koko, Log completely out of the launcher, then back in and try again
#4036 [19:49] <mattym> Shadow6400, Then your login is being throttled, wait 3 hours without any login attmepts at all, then try again
#4037 [19:49] <Shadow6400> Okay
#4038 [19:51] * Cplayer305 [Cplayer305@notlogged] has quit. (Ping timeout: 204 seconds)
#4039 [19:51] <koko> mattym, the issue is not on the client, i am able to connect to other minecraft servers.
#4040 [19:51] <mattym> koko, Did you try the relog?
#4041 [19:51] * titan [titan@notlogged] has joined #minecrafthelp
#4042 [19:51] <titan> hey can anyone help ,e
#4043 [19:52] <titan> me
#4044 [19:52] <koko> mattym, several times over a couple days
#4045 [19:52] <mattym> titan, Please explain the problem
#4046 [19:52] <mattym> koko, Is the server running an older version of MC?
#4047 [19:52] * Cplayer305 [Cplayer305@notlogged] has joined #minecrafthelp
#4048 [19:52] <titan> i cant login
#4049 [19:52] <titan> getting the "Unknown e-mail address or password."
#4050 [19:52] <titan> error
#4051 [19:52] <mattym> titan, What happens if you try to log in at account.mojang.com/me ?
#4052 [19:53] * Kubius [Kubius@notlogged] has joined #minecrafthelp
#4053 [19:53] <titan> let me see
#4054 [19:53] <titan> same
#4055 [19:53] <koko> mattym, i tried 1.7.10 and 1.8.8 and i get the error on both
#4056 [19:53] * skullking6699 [skullking6699@notlogged] has joined #minecrafthelp
#4057 [19:53] <Cplayer305> Are servers out for minecraft windows 10 beta
#4058 [19:53] <titan> i tried reseting the password and everything
#4059 [19:53] <mattym> ??> titan login/throttle
#4060 [19:53] <Absol> titan: Your login is being throttled, which will prevent you from logging in.
#4061 [19:53] <Absol> titan: You will have to wait 3 hours without logging in for it to reset.
#4062 [19:53] <mattym> titan, Read the info from Absol
#4063 [19:53] <Kubius> Hi - does anyone know if the bandwidth issues with Minecraft 1.8 have been fixed in the newer version? I haven't played since 1.8.3 but it used a huge amount of network
#4064 [19:53] <mattym> Cplayer305, No
#4065 [19:53] <titan> 3 hours?
#4066 [19:53] <titan> why
#4067 [19:53] * Cplayer305 [Cplayer305@notlogged] has quit. (Client Quit)
#4068 [19:53] * tirzie1 [tirzie1@notlogged] has joined #minecrafthelp
#4069 [19:54] <mattym> Kubius, No idea, someone on the forums would probably have a better answer for that
#4070 [19:54] * skullking6699 [skullking6699@notlogged] has quit. (Client Quit)
#4071 [19:54] <mattym> koko, But its only with one server?
#4072 [19:54] <titan> what causes it to be throttled?
#4073 [19:54] <mattym> titan, Too many failed attempts or too many login attempts in too short a time can cause it
#4074 [19:55] <titan> that really sucks
#4075 [19:55] * RABIDPORCUPINE99 [RABIDPORCUPINE99@notlogged] has joined #minecrafthelp
#4076 [19:56] <koko> mattym, yes; my ubuntu 15.04 based home server...
#4077 [19:56] <RABIDPORCUPINE99> matty are you still here
#4078 [19:56] <mattym> koko, Are you attempting to play on the same machine as the server is on?
#4079 [19:56] <mattym> RABIDPORCUPINE99, Yes
#4080 [19:56] <RABIDPORCUPINE99> so is avast god
#4081 [19:56] <RABIDPORCUPINE99> good
#4082 [19:56] <mattym> RABIDPORCUPINE99, Its good enough
#4083 [19:57] <RABIDPORCUPINE99> well ive never heard about it before
#4084 [19:57] <mattym> RABIDPORCUPINE99, We suggest it because it doesnt mess with how Minecraft works
#4085 [19:58] <koko> mattym, no, the server is on a different computer. if i host a server from my computer it does work, so im pretty sure my router isnt blocking anything either, which makes me think this is very linux-related
#4086 [19:58] <mattym> koko, When trying to connect to it, are you connecting through your Public IP, or the Internal network IP?
#4087 [19:58] <RABIDPORCUPINE99> ok well it worked
#4088 [19:58] <RABIDPORCUPINE99> thank you
#4089 [19:59] <mattym> RABIDPORCUPINE99, Have fun!
#4090 [19:59] * RABIDPORCUPINE99 [RABIDPORCUPINE99@notlogged] has quit. (Client Quit)
#4091 [20:00] <koko> mattym, public ip, of course. my friends have tried to connect to the server as well and they too get rejected: "lost connection: Authentication servers are down. Please try again later, sorry!"
#4092 [20:00] <mattym> .m
#4093 [20:00] <PangeaBot> (mattym) 03Online: Login, Session, Skins, Website, Realms
#4094 [20:00] <mattym> koko, Hmm, can you try connecting to it from its internal one
#4095 [20:00] * titan [titan@notlogged] has quit. (Quit: Web client closed)
#4096 [20:01] * Sonic222111 [Sonic222111@notlogged] has joined #minecrafthelp
#4097 [20:01] * ILoovePuppys [ILoovePuppys@notlogged] has joined #minecrafthelp
#4098 [20:01] <koko> mattym, unfortunately not, due to how i have set up my home network
#4099 [20:02] <mattym> koko, Hmm, in the servers "server.properties" file, have you changed any settings?
#4100 [20:02] <koko> mattym, it is a fresh 1.8.8 one
#4101 [20:03] * wolffangs04 [wolffangs04@notlogged] has joined #minecrafthelp
#4102 [20:03] <Sonic222111> HI, i stopped playing minecraft quite a while ago but me and a friend of mine decided to play again, I thought i knew my username and password, which i definitely know my username, but it requests my email. I'm almost positive I'd be able to verify that this is my account if told how and what to do
#4103 [20:03] <mattym> Sonic222111, What is your username as you remember it?
#4104 [20:03] <Sonic222111> <
#4105 [20:03] <Sonic222111> Sonic222111
#4106 [20:04] <mattym> koko, And its just Linux on that machine right?
#4107 [20:04] * southlads [southlads@notlogged] has joined #minecrafthelp
#4108 [20:04] <mattym> Sonic222111, One sec
#4109 [20:04] <mattym> Sonic222111, Did you ever change the name?
#4110 [20:04] <Sonic222111> To the best of my knowledge, no
#4111 [20:04] <mattym> Sonic222111, Then it looks like your account may have been compromised
#4112 [20:04] <mattym> ??> Sonic222111 mojang/email
#4113 [20:04] * daddypls [daddypls@notlogged] has joined #minecrafthelp
#4114 [20:04] <Absol> Sonic222111: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#4115 [20:04] <Absol> Sonic222111: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#4116 [20:05] * daddypls [daddypls@notlogged] has quit. (Client Quit)
#4117 [20:05] <mattym> Sonic222111, You will need to fill out the form Absol linked you
#4118 [20:05] <koko> mattym, yes, it only has ubuntu 15.04 installed.
#4119 [20:05] <Sonic222111> So just click the link and follow instructions, correct?
#4120 [20:05] <mattym> Sonic222111, But currently i believe the page for that form is having some issues, you may need to check back later
#4121 [20:05] * williansmario [williansmario@notlogged] has joined #minecrafthelp
#4122 [20:05] <wolffangs04> i got windows 10 but it keeps crashing i try so many web sites but nothing still crashing
#4123 [20:05] <mattym> wolffangs04, Do you have the link to your dxdiag report? If so please post it in the chat.
#4124 [20:05] <Sonic222111> Alright, is that all? If so, thank you.
#4125 [20:05] * ILoovePuppys [ILoovePuppys@notlogged] has quit. (Ping timeout: 204 seconds)
#4126 [20:06] <mattym> koko, Then its gotta be a network setting somewhere that is blocking it
#4127 [20:06] <koko> mattym, can you give me the authentication server ip/url so i can test?
#4128 [20:06] * williansmario [williansmario@notlogged] has quit. (Client Quit)
#4129 [20:07] <wolffangs04> ok here is my report
#4130 [20:07] * Kiirbyy [Kiirbyy@notlogged] has joined #minecrafthelp
#4131 [20:07] * dp [dp@notlogged] has joined #minecrafthelp
#4132 [20:07] * chrisknyfe [chrisknyfe@notlogged] has quit. (Quit: Leaving)
#4133 [20:07] <mattym> koko, Not sure of that info
#4134 [20:08] <Sonic222111> Real quick, it is asking for my email that i used when registering the account, like i said it was quite a while ago that i made the account, and last logged in, so i don't actually remember the email, it's between about 5 options and may not even be one of those
#4135 [20:08] <mattym> Sonic222111, One sec
#4136 [20:08] <Kiirbyy> Hey um, I have a problem, it has something to do with DirectX, I am not completely sure what it is, This website I found said post this URL so here it is. http://paste.ubuntu.com/12058794/
#4137 [20:08] <Kiirbyy> Hey um, I have a problem, it has something to do with DirectX, I am not completely sure what it is, This website I found said post this URL so here it is. http://paste.ubuntu.com/12058794/
#4138 [20:08] * dp [dp@notlogged] has left #minecrafthelp
#4139 [20:09] <mattym> Sonic222111, The two spots where it says "contact" use the best email to contact you on. the one where it says "account" should be the email you used when you purchased it
#4140 [20:09] * Awab [Awab@notlogged] has joined #minecrafthelp
#4141 [20:09] <Awab> hello
#4142 [20:09] <wolffangs04> it keeps bringing me to beta instead of windows 10
#4143 [20:09] <wolffangs04> what should i do
#4144 [20:09] <mattym> Kiirbyy, Can you get me the FULL dxdiag log
#4145 [20:09] <Kiirbyy> Sure
#4146 [20:09] <Sonic222111> Yes i am aware of that, but i don't actually know the email i used to purchase it
#4147 [20:10] <mattym> wolffangs04, Are you trying to play regular Minecraft on Windows 10, or the Minecraft Windows 10 Edition?
#4148 [20:10] * cubo_magico123 [cubo_magico123@notlogged] has quit. (Quit: Web client closed)
#4149 [20:10] <mattym> Sonic222111, You will need to figure that out, as for the next box on that form, you will need the transaction-ID, which is likely in that email
#4150 [20:10] <wolffangs04> normal minecraft on windows 10 for pc
#4151 [20:10] * JayW [JayW@notlogged] has joined #minecrafthelp
#4152 [20:10] * TrolMan [TrolMan@notlogged] has joined #minecrafthelp
#4153 [20:11] <TrolMan> hello???
#4154 [20:11] <Sonic222111> So until then it's 100% impossible for me to log in?
#4155 [20:11] <mattym> wolffangs04, Then i need either your crash report or dxdiag report if it says its a graphics issue
#4156 [20:11] <mattym> hello TrolMan
#4157 [20:11] <Kiirbyy> Wait, hold on what's a dxdiag log? The dxdiag log is in the URL, is it not or is it something else?
#4158 [20:12] <Kiirbyy> Sorry I suck at computers :P
#4159 [20:12] * Jordyn [Jordyn@notlogged] has joined #minecrafthelp
#4160 [20:12] <koko> mattym, pretty sure the connection is not blocked: http://puu.sh/jygbo/4a5afc1dbd.png
#4161 [20:12] * Sonic222111 [Sonic222111@notlogged] has quit. (Quit: Web client closed)
#4162 [20:12] <mattym> Kiirbyy, You only sent part of the stuff in that link. Make sure to copy ALL the contents of the file over to the paste site, then get me a new link
#4163 [20:13] <Kiirbyy> Mkay, brb
#4164 [20:13] <wolffangs04> it will noy copy or paste
#4165 [20:13] <TrolMan> you can download my skin??
#4166 [20:13] <TrolMan> it can
#4167 [20:13] <mattym> TrolMan, What?
#4168 [20:13] * zuke [zuke@notlogged] has joined #minecrafthelp
#4169 [20:13] * JayW [JayW@notlogged] has quit. (Client Quit)
#4170 [20:13] <Jordyn> what is a fatal bootstrap error?
#4171 [20:13] <TrolMan> It is to be lost
#4172 [20:13] <mattym> ??> Jordyn launcher/crash-log
#4173 [20:14] <Absol> Jordyn: We need to see your crash log, which appears after a crash.
#4174 [20:14] <Absol> Jordyn: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#4175 [20:14] <mattym> TrolMan, What is the problem you are having?
#4176 [20:14] <TrolMan> It is lost
#4177 [20:14] <wolffangs04> --------------------------------
#4178 [20:15] * carlos [carlos@notlogged] has joined #minecrafthelp
#4179 [20:15] <TrolMan> i can download my skin
#4180 [20:15] <Kiirbyy> Sorry about that, here's the URL, http://paste.ubuntu.com/12058830/
#4181 [20:15] <TrolMan> i lost skin :c
#4182 [20:15] <zuke> I'm having the accelerated pixels crash with a gtx msi 970. I have reinstalled the drivers and nothing is helping
#4183 [20:15] <wolffangs04> it will not paste
#4184 [20:15] <mattym> wolffangs04, You need to use the site
#4185 [20:15] <mattym> ??> wolffangs04 paste
#4186 [20:15] <Absol> wolffangs04: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#4187 [20:15] <mattym> zuke, Do you have the link to your dxdiag report? If so please post it in the chat.
#4188 [20:16] <mattym> TrolMan, You need to find the one you used, and upload it to the site again
#4189 [20:16] <mattym> Kiirbyy, One moment
#4190 [20:16] * TrolMan [TrolMan@notlogged] has quit. (Quit: Web client closed)
#4191 [20:16] <zuke> Alright will do
#4192 [20:16] <Kiirbyy> Okay, I'll just wait. ^-^
#4193 [20:17] <wolffangs04> ok here it is
#4194 [20:17] * Jordyn [Jordyn@notlogged] has quit. (Ping timeout: 204 seconds)
#4195 [20:17] <wolffangs04> http://paste.ubuntu.com/12058765/
#4196 [20:17] <mattym> wolffangs04, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, install new graphics hardware (If Possible), or use another computer to play Minecraft.
#4197 [20:17] <mattym> Kiirbyy, I need to double check something give me a moment
#4198 [20:18] <zuke> mattym http://paste.ubuntu.com/12058850/
#4199 [20:18] <Kiirbyy> Yeah sure, I wasn't trying to be rude if you took it the wrong way... It's a Kawaii face...
#4200 [20:19] <mattym> zuke, Download and Install the file from here http://www.geforce.com/drivers/results/87789
#4201 [20:19] <mattym> Kiirbyy, Its fine, just need to make sure i get the right info
#4202 [20:19] * ghost [ghost@notlogged] has joined #minecrafthelp
#4203 [20:20] <wolffangs04> so my computer aint strong enough for windows 10
#4204 [20:21] * carlos_ [carlos_@notlogged] has joined #minecrafthelp
#4205 [20:21] <mattym> wolffangs04, Its fine for windows 10, but wont run normal Minecraft on it
#4206 [20:21] * RiotPilot [RiotPilot@notlogged] has joined #minecrafthelp
#4207 [20:21] <wolffangs04> what minecraft will it run
#4208 [20:21] * Kubius [Kubius@notlogged] has quit. (Quit: Leaving)
#4209 [20:21] * creeper_161 [creeper_161@notlogged] has joined #minecrafthelp
#4210 [20:21] <RiotPilot> Help cant start minecraft no drivers but I have all of them! http://paste.ubuntu.com/12052792/
#4211 [20:21] <ghost> When I try to load minecraft is give a crash report
#4212 [20:21] <mattym> wolffangs04, You can try the Minecraft Windows 10 Edition
#4213 [20:21] <creeper_161> #exit
#4214 [20:21] <wolffangs04> how
#4215 [20:21] <creeper_161> exit
#4216 [20:21] * carlos__ [carlos__@notlogged] has joined #minecrafthelp
#4217 [20:21] * carlos__ [carlos__@notlogged] has joined #minecrafthelp
#4218 [20:22] * creeper_161 [creeper_161@notlogged] has left #minecrafthelp
#4219 [20:22] <mattym> ??> ghost launcher/crash-log
#4220 [20:22] <Absol> ghost: We need to see your crash log, which appears after a crash.
#4221 [20:22] <Absol> ghost: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#4222 [20:22] <mattym> RiotPilot, One moment
#4223 [20:22] <wolffangs04> how to get minecraft windows 10 edition
#4224 [20:22] <mattym> Kiirbyy, It seems like Windows 10 drivers dont exist for your hardware. You will either need to check the Toshiba support site, or downgrade to your old verison of Windows
#4225 [20:22] <ghost> http://paste.ubuntu.com/12058847/
#4226 [20:23] <mattym> ghost, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, install new graphics hardware (If Possible), or use another computer to play Minecraft.
#4227 [20:23] <Kiirbyy> Dang...
#4228 [20:23] <Kiirbyy> Okay thanks
#4229 [20:23] * minhpt004 [minhpt004@notlogged] has joined #minecrafthelp
#4230 [20:23] <Kiirbyy> How do you exit?
#4231 [20:23] <ghost> Ok thank you
#4232 [20:23] <mattym> wolffangs04, Log into your Mojang account and redeem it, then download it from the Windows Store
#4233 [20:23] <mattym> Kiirbyy, Just close the tab
#4234 [20:23] <Kiirbyy> #exit
#4235 [20:23] * ghost [ghost@notlogged] has quit. (Client Quit)
#4236 [20:23] * minhpt004 [minhpt004@notlogged] has quit. (Client Quit)
#4237 [20:23] <wolffangs04> ok great thx
#4238 [20:23] <Kiirbyy> tOkay kk, sorry, so dumb XD
#4239 [20:23] * Kiirbyy [Kiirbyy@notlogged] has quit. (Quit: Web client closed)
#4240 [20:23] * Jason_ [Jason_@notlogged] has joined #minecrafthelp
#4241 [20:24] <Jason_> Hwllo
#4242 [20:24] <RiotPilot> Help cant start minecraft no drivers but I have all of them! http://paste.ubuntu.com/12052792/
#4243 [20:24] <Jason_> I need assistance
#4244 [20:24] <mattym> RiotPilot, Your Minecraft is crashing with the, Pixel Format issue?
#4245 [20:24] <mattym> Jason_, Please explain the problem
#4246 [20:24] * carlos__ [carlos__@notlogged] has quit. (Client Quit)
#4247 [20:24] <Jason_> I forgot my login id and password and when I request a password through e-mail I don't get the e-mail
#4248 [20:25] * carlos [carlos@notlogged] has quit. (Quit: Web client closed)
#4249 [20:25] <mattym> Jason_, Who is your email provider
#4250 [20:25] <Jason_> optonline
#4251 [20:25] <mattym> ??> Jason_ account/email-missing
#4252 [20:25] <Absol> Jason_: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#4253 [20:25] <Absol> Jason_: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#4254 [20:25] <mattym> Jason_, Please check the info Absol linked you
#4255 [20:26] * sadie [sadie@notlogged] has joined #minecrafthelp
#4256 [20:26] * carlos_ [carlos_@notlogged] has quit. (Quit: Web client closed)
#4257 [20:26] * enderbrine3110 [enderbrine3110@notlogged] has joined #minecrafthelp
#4258 [20:26] <RiotPilot> Yes matt
#4259 [20:26] <RiotPilot> It is
#4260 [20:26] <RiotPilot> Pixel format
#4261 [20:27] <mattym> RiotPilot, On your computer, do you have the program Nvidia Control Panel, somewhere
#4262 [20:27] <zuke> mattym just finished installing... No luck
#4263 [20:27] <enderbrine3110> sim é o formato pixel
#4264 [20:27] <mattym> zuke, Restart the computer, then try it again
#4265 [20:27] <zuke> okay
#4266 [20:28] <mattym> ??> enderbrine3110 lang/pt
#4267 [20:28] <Absol> enderbrine3110: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#4268 [20:28] <enderbrine3110> ok
#4269 [20:28] <mattym> enderbrine3110, Do you have the link to your dxdiag report? If so please post it in the chat.
#4270 [20:30] <enderbrine3110> ok
#4271 [20:30] <sadie> hey i neep help my computer wont let me play and it says to upgrade the graphic drivers but there all up to date i have a acer compter with windows 8.1
#4272 [20:31] <mattym> sadie, Do you have the link to your dxdiag report? If so please post it in the chat.
#4273 [20:31] <enderbrine3110> http://paste.ubuntu.com/12058865/
#4274 [20:31] <mattym> enderbrine3110, One moment
#4275 [20:31] <enderbrine3110> after I upgraded my computer to Windows 10 I can not get into the minecraft
#4276 [20:31] <mattym> enderbrine3110, I need the full log
#4277 [20:31] <mattym> ??> enderbrine3110 win/dxdiag
#4278 [20:31] <Absol> enderbrine3110: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#4279 [20:31] * zuke [zuke@notlogged] has quit. (Ping timeout: 204 seconds)
#4280 [20:32] <mattym> enderbrine3110, Make sure you follow the instructions in the link from Absol
#4281 [20:32] <enderbrine3110> but I follow
#4282 [20:32] <mattym> enderbrine3110, YOu didnt copy all the info
#4283 [20:34] <enderbrine3110> http://paste.ubuntu.com/12058895/
#4284 [20:34] <RiotPilot> matt yes i do
#4285 [20:34] <RiotPilot> I have Nvidia control panel
#4286 [20:34] <koko> can anyone help me with "authentication servers are down" error on linux server 1.8.8? i know the servers are up and i know the computer can connect to them: http://paste.ubuntu.com/12058880/
#4287 [20:34] <mattym> RiotPilot, In that program, there should be a section to force a program to use your Geforce Graphics Card, make sure minecraft is set to do so
#4288 [20:35] <CubeTheThird> koko, do you have any anti-virus or firewall software?
#4289 [20:35] * esong [esong@notlogged] has joined #minecrafthelp
#4290 [20:35] * Jordyn [Jordyn@notlogged] has joined #minecrafthelp
#4291 [20:35] * Isaac [Isaac@notlogged] has joined #minecrafthelp
#4292 [20:36] <esong> http://paste.ubuntu.com/12058903/
#4293 [20:36] <koko> CubeTheThird: iptables is installed, but disabled at the moment. as you can see in the paste, curl is able to fetch data from the authserver
#4294 [20:36] <RiotPilot> Matt
#4295 [20:37] <esong> so what dp o dp
#4296 [20:37] <RiotPilot> Where do i force it at?
#4297 [20:37] <CubeTheThird> koko, I can see that yes. I suspect something is blocking the connection (or part of) java to the internet
#4298 [20:37] <esong> so what do i do*
#4299 [20:37] <Isaac> I have not been able to log into my minecraft account I've tried resetting my password and no success. I tried logging into the mojang website, minecraft.net and minecraft itself. Do any of you know how to fix this?
#4300 [20:37] <mattym> RiotPilot, Not sure where the option is, but it should be one of the options in that program
#4301 [20:37] <CubeTheThird> ??> Isaac login/throttle
#4302 [20:37] <Absol> Isaac: Your login is being throttled, which will prevent you from logging in.
#4303 [20:37] <Absol> Isaac: You will have to wait 3 hours without logging in for it to reset.
#4304 [20:37] <Isaac> Oh ok thank you
#4305 [20:37] * southlads [southlads@notlogged] has quit. (Quit: Web client closed)
#4306 [20:37] * Isaac [Isaac@notlogged] has quit. (Client Quit)
#4307 [20:37] <esong> what do i do? http://paste.ubuntu.com/12058903/
#4308 [20:37] <mattym> esong, One moment
#4309 [20:37] * CaioGamerOFF [CaioGamerOFF@notlogged] has joined #minecrafthelp
#4310 [20:38] <mattym> esong, Download and Install the .exe file from here https://downloadcenter.intel.com/download/24696
#4311 [20:38] <RiotPilot> matt
#4312 [20:38] <RiotPilot> yes
#4313 [20:38] <koko> CubeTheThird: how do i go about testing if that is the case?
#4314 [20:38] <RiotPilot> It is being forced
#4315 [20:38] <mattym> RiotPilot, Ok, try restarting Minecraft now
#4316 [20:38] * chihav [chihav@notlogged] has joined #minecrafthelp
#4317 [20:38] <CubeTheThird> koko, that's a good question :Z
#4318 [20:39] <Jordyn> when i try to launch minecraft it says Unable To Download Minecraft. Try Again Later (its been like that for 3 days now)
#4319 [20:39] <CubeTheThird> koko, have you always had this issue?
#4320 [20:39] * Achipapo [Achipapo@notlogged] has joined #minecrafthelp
#4321 [20:39] <RiotPilot> nope
#4322 [20:39] <RiotPilot> Not working
#4323 [20:39] <mattym> Jordyn, What antivirus do you use?
#4324 [20:40] <Jordyn> avg
#4325 [20:40] <Jordyn> avg
#4326 [20:40] * FerusGrim [FerusGrim@notlogged] has left #minecrafthelp
#4327 [20:40] <mattym> RiotPilot, Your drivers seem to be updated through Windows Update, can you go into Windows Update, and have it search for updates, and install any it finds
#4328 [20:40] <mattym> ??> Jordyn av/avg
#4329 [20:40] <Absol> Jordyn: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To turn it off, follow these directions: http://www.avg.com/ww-en/faq.num-4498#tba5
#4330 [20:40] <Absol> Jordyn: Alternatively, use a different AV program, such as avast! Antivirus; see ?? av/avast for more information.
#4331 [20:40] <mattym> Jordyn, Follow the info from Absol
#4332 [20:41] <Achipapo> I used my F key as the right click and now it doesn't' work. How do I get it to work again?
#4333 [20:41] <mattym> Achipapo, Go into the games Options, then Controls and reset it
#4334 [20:41] <CubeTheThird> Achipapo, check your control settings?
#4335 [20:41] * lelwhat [lelwhat@notlogged] has joined #minecrafthelp
#4336 [20:41] <sadie> i dont know how to do the report
#4337 [20:42] <koko> CubeTheThird: no, this issue appeared after i upgraded to 64-bit ubuntu.
#4338 [20:42] * charcharbinks33 [charcharbinks33@notlogged] has joined #minecrafthelp
#4339 [20:42] <Achipapo> Let me try to reset.
#4340 [20:42] <CubeTheThird> koko, what do you mean by upgraded exactly? Was it a clean install?
#4341 [20:42] <lelwhat> So I was here a few days ago with a problem logging in and was told my account was being throttled. I just tried logging in, and it hasn't let me. I tried changing my password and it still won't let me log in. What should I do?
#4342 [20:42] <mattym> ??> sadie win/dxdiag
#4343 [20:42] <Absol> sadie: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#4344 [20:42] <mattym> sadie, Follow the instructions in the link from Absol
#4345 [20:42] <CubeTheThird> lelwhat, did you wait 3 hours before re-attempting to login?
#4346 [20:43] <koko> CubeTheThird: yes, a full format and a fresh install
#4347 [20:43] * charcharbinks33 [charcharbinks33@notlogged] has quit. (Client Quit)
#4348 [20:43] <lelwhat> I believe when I was last told about the throttling it was a few days ago.
#4349 [20:43] <CubeTheThird> koko, hmm that's odd. I've not known ubuntu to have connection issues (I personally use it)
#4350 [20:43] * enderbrine3110 [enderbrine3110@notlogged] has quit. (Ping timeout: 204 seconds)
#4351 [20:43] <CubeTheThird> koko, have you tried running it as root?
#4352 [20:44] <Achipapo> my control settings are all reset and it still does not work on my mac keyboard. any other suggestions as to what I can do to use the F key as my right click?
#4353 [20:44] <koko> CubeTheThird: i just did, same issue.
#4354 [20:44] * Jordyn_ [Jordyn_@notlogged] has joined #minecrafthelp
#4355 [20:44] <mattym> Achipapo, YOu need to go and set the Righ-Click function to the F key
#4356 [20:45] <Achipapo> mattym… how do I do that? that is exactly what I need.
#4357 [20:45] * Jordyn [Jordyn@notlogged] has quit. (Ping timeout: 204 seconds)
#4358 [20:46] <lelwhat> Any idea what I could do?
#4359 [20:46] <mattym> Achipapo, The settings for "Use Item/Place Block" needs to be set to F
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#4362 [20:46] <koko> CubeTheThird: do you know if there is any easy way to set minecrafts log level to debug? that might give more information as to why the connection is failing?
#4363 [20:46] <CubeTheThird> koko, to be sure, that's the standard vanilla server right?
#4364 [20:46] * CaioGamerOFF [CaioGamerOFF@notlogged] has quit. (Quit: Web client closed)
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#4366 [20:47] <koko> CubeTheThird: yes, a fresh vanilla server
#4367 [20:48] <CubeTheThird> koko, and no, I don't know of any other log levels. Can you show me a paste of your server.properties file?
#4368 [20:48] <Achipapo> mattym…...Thank you so very much … I was going crazy trying to figure it out !!!!
#4369 [20:48] <carlos> dcdcdcv
#4370 [20:48] * Jordyn_ [Jordyn_@notlogged] has quit. (Ping timeout: 204 seconds)
#4371 [20:49] * Achipapo [Achipapo@notlogged] has quit. (Quit: Web client closed)
#4372 [20:49] <sadie> i dd it now what
#4373 [20:50] <koko> CubeTheThird: it's basically a newly generated server.properties: http://paste.ubuntu.com/12058945/
#4374 [20:50] * spiritual_potato [spiritual_potato@notlogged] has joined #minecrafthelp
#4375 [20:50] <CubeTheThird> koko, do you have more than 1 network connection?
#4376 [20:50] * ytallo [ytallo@notlogged] has quit. (Ping timeout: 204 seconds)
#4377 [20:51] <spiritual_potato> minecraft says i migrated my account and it wont let me sign in. i never migrated my account but now i cant play
#4378 [20:51] <mattym> sadie, I need the link to the paste site
#4379 [20:51] <CubeTheThird> spiritual_potato, what is your minecraft username?
#4380 [20:51] <lelwhat> Any idea what I could do to log in to my minecraft account
#4381 [20:52] <koko> CubeTheThird: nope, just the one, with one ip address
#4382 [20:52] <sadie> http://paste.ubuntu.com/12058944/
#4383 [20:52] <spiritual_potato> a_denault
#4384 [20:52] <sadie> this one
#4385 [20:52] <mattym> sadie, Yes one moment
#4386 [20:52] <CubeTheThird> koko, hmm. Can you try putting your local IP in the server-ip line? I don't expect that to make a difference, but may as well try
#4387 [20:52] * mom [mom@notlogged] has joined #minecrafthelp
#4388 [20:53] * lelwhat [lelwhat@notlogged] has quit. (Quit: Web client closed)
#4389 [20:53] <spiritual_potato> CubeTheThird, a_denault
#4390 [20:53] <CubeTheThird> spiritual_potato, hmm that name appears to have recently been changed. I imagine you did not change it, so I suspect your account has been compromised
#4391 [20:53] * lelwhat [lelwhat@notlogged] has joined #minecrafthelp
#4392 [20:53] <lelwhat> Sorry about that.
#4393 [20:53] <spiritual_potato> well then mojang should get better security
#4394 [20:54] <mattym> sadie, Your graphics card does not have drivers for Windows 8.1, if you know how to use the Device Manager you can attempt to use the Windows 8 ones, by downloading and installing the Catalyst Software Suite found here http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%208%20-%2064
#4395 [20:54] <spiritual_potato> CubeTheThird, well then mojang should get better security@Absol
#4396 [20:54] <CubeTheThird> spiritual_potato, Mojang's security is fine. I recommend you email them about it
#4397 [20:54] <CubeTheThird> ??> spiritual_potato mojang/email
#4398 [20:54] <Absol> spiritual_potato: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#4399 [20:54] <Absol> spiritual_potato: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
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#4402 [20:54] * JJ [JJ@notlogged] has joined #minecrafthelp
#4403 [20:55] <koko> CubeTheThird: same issue... i have my router set up to bridge the connection, so local ip = remote ip in this case. but it has been that way always
#4404 [20:55] <lelwhat> So my problem is that I can't log in to my account. I have changed my password and tried and I still can't log in. Does it matter that I turned it in to a Mojang account?
#4405 [20:55] <sadie> tnanks
#4406 [20:55] * daykub2545 [daykub2545@notlogged] has joined #minecrafthelp
#4407 [20:55] <mattym> ??> lelwhat login/throttle
#4408 [20:56] <Absol> lelwhat: Your login is being throttled, which will prevent you from logging in.
#4409 [20:56] <Absol> lelwhat: You will have to wait 3 hours without logging in for it to reset.
#4410 [20:56] <CubeTheThird> koko, oh.. that's interesting. You've always bridged the connection?
#4411 [20:56] * esong [esong@notlogged] has quit. (Ping timeout: 204 seconds)
#4412 [20:56] <lelwhat> Can it be throttle from attempting to log in three times? I was told I was being throttled a few days ago.
#4413 [20:56] <Achipapo> mattym…. lost connection and got knocked off. In case it did not register my last comment…. Thank you very much for your help !!!!
#4414 [20:57] <mattym> Achipapo, Ok, have fun!
#4415 [20:57] * Achipapo [Achipapo@notlogged] has quit. (Client Quit)
#4416 [20:57] <lelwhat> Sorry, I tried to log in 4 times.
#4417 [20:57] <koko> CubeTheThird: yes, it has always been bridged. i just set online-mode to false just to see that the server works, and it does. so i guess that isolates the issue to computer <-> mojang servers communication
#4418 [20:58] * JJ [JJ@notlogged] has quit. (Client Quit)
#4419 [20:58] <mattym> lelwhat, Wait 3 hours without a login attempt, after that try again to log in with the most up to date password you set
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#4422 [20:58] <mattym> lelwhat, IF you still have the problem after the 3 hours, contact mojang
#4423 [20:58] * Utkmc [Utkmc@notlogged] has joined #minecrafthelp
#4424 [20:58] <lelwhat> Alright. Thanks for your help.
#4425 [20:58] <CubeTheThird> koko, you're using an IPV4 address correct?
#4426 [20:59] <Utkmc> Can I run minecraft on an old graphics chipset?
#4427 [20:59] <CubeTheThird> Utkmc, define old
#4428 [20:59] <CubeTheThird> Utkmc, or, more specifically, what chipset, with what OS
#4429 [20:59] * daykub2545 [daykub2545@notlogged] has quit. (Ping timeout: 204 seconds)
#4430 [20:59] <Utkmc> Windows 10, intel G41 express chipset
#4431 [21:00] <mattym> Utkmc, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, install new graphics hardware (If Possible), or use another computer to play Minecraft.
#4432 [21:00] <Utkmc> Dangit
#4433 [21:00] <Utkmc> tough choice xD
#4434 [21:00] <CubeTheThird> Utkmc, or linux ;)
#4435 [21:00] <koko> CubeTheThird: haven't specified anything anywhere, the ip just relies on dhcp, but i assume its ipv4
#4436 [21:00] <Utkmc> What do you mean?
#4437 [21:01] <Utkmc> Can I run lunix.. and windows 10?
#4438 [21:01] <CubeTheThird> yes
#4439 [21:01] <Utkmc> ...
#4440 [21:01] <Utkmc> :D
#4441 [21:01] <Utkmc> ty
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#4444 [21:02] <mattym> CubeTheThird, Have they made it easier to dual boot in the newer Windows?
#4445 [21:03] <jennaharriman> its saying pixal format not axelarated i am new to this i dont know what that means
#4446 [21:03] <CubeTheThird> not that I know of
#4447 [21:03] <CubeTheThird> koko, I get the feeling that your server is not able to connect outside the local network due to the bridging, but then again you had it working before...
#4448 [21:03] <spiritual_potato> CubeTheThird, i filled out the form but how do i send it?
#4449 [21:03] <CubeTheThird> spiritual_potato, filling out the captcha at the bottom
#4450 [21:03] <jennaharriman> someone help me please
#4451 [21:03] <CubeTheThird> jennaharriman, do you have a dxdiag report?
#4452 [21:03] <jennaharriman> i think
#4453 [21:03] <CubeTheThird> jennaharriman, give a link to it here
#4454 [21:04] <jennaharriman> i dont know im new to this
#4455 [21:04] <CubeTheThird> ??> jennaharriman win/dxdiag
#4456 [21:04] <Absol> jennaharriman: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#4457 [21:04] <jennaharriman> http://hopper.minecraft.net/help/pixel-format-not-accelerated/
#4458 [21:04] * Carlos [Carlos@notlogged] has joined #minecrafthelp
#4459 [21:04] <spiritual_potato> CubeTheThird, everything is filled out but thers no "send" button
#4460 [21:04] <CubeTheThird> jennaharriman, do what Absol said
#4461 [21:04] * jhoe [jhoe@notlogged] has joined #minecrafthelp
#4462 [21:05] <CubeTheThird> spiritual_potato, filling the captcha should submit it, or so I thought...
#4463 [21:05] * ryantrip [ryantrip@notlogged] has joined #minecrafthelp
#4464 [21:05] <koko> CubeTheThird: yes, it worked before. and this is the first time ive come across not being able to connect somewhere... and again, curl works... basically bridging bypasses the local network and connects the computer directly to the internet
#4465 [21:05] <mattym> spiritual_potato, There have been some issues with the site, try fillout out the Catpcha code, then just try to press the Enter key
#4466 [21:05] <CubeTheThird> koko, you were using a different Linux OS prior?
#4467 [21:05] <mattym> spiritual_potato, IF that wont work, you may need to try the page again later
#4468 [21:05] <ryantrip> hello, I am having issue loging into my mojang / minecraft account. anyone else?
#4469 [21:06] <CubeTheThird> ryantrip, what issue?
#4470 [21:06] <jennaharriman> its so comlacated
#4471 [21:06] <ryantrip> i cannot log in
#4472 [21:06] <jennaharriman> im losing my mind
#4473 [21:06] <ryantrip> tried changing passwords twice,
#4474 [21:06] <koko> CubeTheThird: no, it was ubuntu, just 32-bit
#4475 [21:06] <CubeTheThird> huh.. strange
#4476 [21:06] <spiritual_potato> mattym, whats the Captcha
#4477 [21:06] <ryantrip> i also merged my account (it was an old minecraft account) into a mojang account
#4478 [21:06] * Lborntreger [Lborntreger@notlogged] has joined #minecrafthelp
#4479 [21:06] <CubeTheThird> spiritual_potato, box at the bottom, where you have to type out the numbers/words in the picture
#4480 [21:06] * sadie [sadie@notlogged] has quit. (Quit: Web client closed)
#4481 [21:06] <ryantrip> and no dice on either mojang or minecraft websites
#4482 [21:07] <CubeTheThird> ??> ryantrip login/throttle
#4483 [21:07] <Absol> ryantrip: Your login is being throttled, which will prevent you from logging in.
#4484 [21:07] <Absol> ryantrip: You will have to wait 3 hours without logging in for it to reset.
#4485 [21:07] <CubeTheThird> koko, hmm.. were you using Oracle java, and any unusual JVM arguments?
#4486 [21:07] <ryantrip> CubeTheThird: what does this mean?
#4487 [21:07] <CubeTheThird> ryantrip, read what Absol said
#4488 [21:08] <ryantrip> CubeTheThird: i have, so possible it is my own mistake for trying to log in too many times?
#4489 [21:08] <spiritual_potato> CubeTheThird, ughh i just want to play minecraft why do i have to go through this just because mojang cant keep up with their emails and sites
#4490 [21:08] * mom [mom@notlogged] has quit. (Quit: Web client closed)
#4491 [21:08] <CubeTheThird> ryantrip, yes, likely. If after 3 hours you still can't login, then you should contact Mojang
#4492 [21:09] <koko> CubeTheThird: previously i was using openjdk-8, now i have tried openjdk-7 -8 and oracle java 8, all of those have the same issue
#4493 [21:09] <ryantrip> CubeTheThird: thank you. I will try, although i have been getting errors from their contact form while trying to submit.
#4494 [21:10] <CubeTheThird> ryantrip, hmm you might have to wait and try again later
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#4498 [21:11] <spiritual_potato> like wtf
#4499 [21:11] * sog [sog@notlogged] has quit. (Client Quit)
#4500 [21:11] <saw1757> a lot of my games aren't working and minecraft crashes every time since we upgraded from windows 7 to windows 8
#4501 [21:11] <CubeTheThird> spiritual_potato, sorry, that's just how it is :\
#4502 [21:11] <spiritual_potato> "if you need help contact mojang" jk the site sucks so you cant contact the,
#4503 [21:11] * jennaharriman_ [jennaharriman_@notlogged] has joined #minecrafthelp
#4504 [21:11] <saw1757> here's a link http://paste.ubuntu.com/12058993/
#4505 [21:12] <jennaharriman_> http://paste.ubuntu.com/12058992/
#4506 [21:12] <CubeTheThird> saw1757, sorry but unfortunately your graphics card is not supported on newer editions of Windows. You will either need to downgrade to Windows 8 (or lower) or use a different computer.
#4507 [21:12] <jennaharriman_> someone help ^
#4508 [21:12] <CubeTheThird> jennaharriman_, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#4509 [21:12] <saw1757> i am on windows 8
#4510 [21:12] <CubeTheThird> saw1757, no, you are on windows 8.1
#4511 [21:12] <saw1757> oh
#4512 [21:12] * UNKNOWN [UNKNOWN@notlogged] has joined #minecrafthelp
#4513 [21:12] <jennaharriman_> please help
#4514 [21:12] <saw1757> can i get a newer graphics card?
#4515 [21:12] <CubeTheThird> saw1757, is that a laptop or desktop computer?
#4516 [21:12] <saw1757> desktop
#4517 [21:13] <CubeTheThird> jennaharriman_, read what I just told you
#4518 [21:13] <CubeTheThird> saw1757, then yes, in theory you can
#4519 [21:13] <spiritual_potato> lol mojang is just a sad company
#4520 [21:13] <saw1757> ok
#4521 [21:13] <jennaharriman_> desktop
#4522 [21:13] * UNKNOWN [UNKNOWN@notlogged] has quit. (Client Quit)
#4523 [21:13] <saw1757> are any of them not going t work
#4524 [21:13] * CubeTheThird kicked spiritual_potato from #minecrafthelp (Reason: piritual_potato :if you don't have anything good to say don't say anything at all)
#4525 [21:13] <mattym> spiritual_potato, Your the one who forgot/lost your login info, so blame youself
#4526 [21:13] <mattym> damn 3 seconds too late
#4527 [21:13] <CubeTheThird> heh
#4528 [21:13] <CubeTheThird> koko, only thing I can think of is using a tool like wireshark to look at the network traffic
#4529 [21:13] <jennaharriman_> its a desktop
#4530 [21:14] * spiritual_potat [spiritual_potat@notlogged] has joined #minecrafthelp
#4531 [21:14] <mattym> spiritual_potato, Your the one who forgot/lost your login info, so blame yourself
#4532 [21:14] <jennaharriman_> hel
#4533 [21:14] <jennaharriman_> help
#4534 [21:14] <saw1757> cubethethird, is there a specific graphics card i should get, or should i just search "windows 8.1 graphics card"
#4535 [21:14] <CubeTheThird> <CubeTheThird> jennaharriman_, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#4536 [21:14] <CubeTheThird> saw1757, I'd recommend you look up a guide, or ask a professional to assist
#4537 [21:14] <spiritual_potat> CubeTheThird, just came back to say f*ck you
#4538 [21:15] <spiritual_potat> bye
#4539 [21:15] * CubeTheThird kicked spiritual_potat from #minecrafthelp (Reason: piritual_potat :spiritual_potat)
#4540 [21:15] <saw1757> where can i find a proffesional
#4541 [21:15] <CubeTheThird> saw1757, a computer store?
#4542 [21:15] <jennaharriman_> thanks cubethethird
#4543 [21:15] <saw1757> oh
#4544 [21:15] <saw1757> duh
#4545 [21:15] <saw1757> thanks cubethethird
#4546 [21:15] * Rabbitsfeet [Rabbitsfeet@notlogged] has joined #minecrafthelp
#4547 [21:16] <saw1757> cya guys
#4548 [21:16] * ryantrip [ryantrip@notlogged] has quit. (Quit: Web client closed)
#4549 [21:16] * saw1757 [saw1757@notlogged] has quit. (Quit: Web client closed)
#4550 [21:16] * skyxkaoz [skyxkaoz@notlogged] has joined #minecrafthelp
#4551 [21:16] <skyxkaoz> anyone here?
#4552 [21:16] * Bugboy1028 looks around...
#4552 [21:16] <Bugboy1028> Yup
#4553 [21:17] <skyxkaoz> im so confused rn can u help me?
#4554 [21:17] <Bugboy1028> what you needs help with?
#4555 [21:17] * Ugghh [Ugghh@notlogged] has joined #minecrafthelp
#4556 [21:17] <koko> CubeTheThird: i wrote a quick https connection test program in java and its giving me an exception "javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty". this program did work on my windows machine so... off to google it is, thanks for your time :). i'll come back to tell you if i solved this or not and how, if you wa
#4557 [21:18] * Rabbitsfeet [Rabbitsfeet@notlogged] has quit. (Client Quit)
#4558 [21:18] <CubeTheThird> koko, ahh I think I know that one
#4559 [21:18] <skyxkaoz> my mojang account isnt working, like i send a change pass request and i get the email but i change the password and it says email or password is still wrong what do i do?
#4560 [21:18] <CubeTheThird> koko, I'm pretty sure you need to update your certificates
#4561 [21:18] <CubeTheThird> ??> skyxkaoz login/throttle
#4562 [21:18] <Absol> skyxkaoz: Your login is being throttled, which will prevent you from logging in.
#4563 [21:18] <Absol> skyxkaoz: You will have to wait 3 hours without logging in for it to reset.
#4564 [21:18] <koko> CubeTheThird: ahh, do you know how?
#4565 [21:18] <skyxkaoz> omg
#4566 [21:18] <Ugghh> Okay, so I have a question. I can't log in to mojang's website. I just reset my password, so I know I entered my email and new password correctly, it keeps saying its either an unknown email or password
#4567 [21:18] <CubeTheThird> koko, yes lemme grab the command
#4568 [21:18] <skyxkaoz> tdoes anyone know this error then??
#4569 [21:19] <skyxkaoz> minecraft internal exception io.netty.handler.codec.decoderexception java.lang.indexxoutofboundsexception: readerindex(9)+length(1)exceeds writerindex(9): unpooledheapbytebuf(ridx: 9, widx 9: cap: 9)
#4570 [21:19] * ExoKruzer [ExoKruzer@notlogged] has joined #minecrafthelp
#4571 [21:19] <skyxkaoz> this error im getting on the server im playing on and i cant play on it now
#4572 [21:19] <mattym> skyxkaoz, Thats usually a server side error, contact the server host
#4573 [21:20] <skyxkaoz> he just started the server there isnt a way to contact him rn
#4574 [21:20] <mattym> skyxkaoz, Then wait till you can
#4575 [21:20] <CubeTheThird> koko, I'm pretty sure: sudo apt-get install ca-certificates-java
#4576 [21:20] <CubeTheThird> koko, otherwise you have to force an update check
#4577 [21:21] <skyxkaoz> one of my friends told me to go on minechat and /spawn and that should work he said but idk because i cant login to my mc account anymore because everything is being stupid
#4578 [21:21] <CubeTheThird> koko, or.. sudo update-ca-certificates
#4579 [21:22] <mattym> skyxkaoz, Then wait, and try it when you can, or contact the host when you can
#4580 [21:22] <skyxkaoz> the only way i can get on the server is with cracked alts and only for a limited amount of time, the owner hasnt been on in a few days
#4581 [21:23] <mattym> skyxkaoz, Well that doesnt change the fact that we cant help with that issue
#4582 [21:23] * saw1757_ [saw1757_@notlogged] has joined #minecrafthelp
#4583 [21:23] <koko> CubeTheThird: ca-certificates-java was not installed, i installed it; i even ran that update-ca-certificates command to be sure, i still have the issue
#4584 [21:23] <saw1757_> can i just look up windows 8 graphics card
#4585 [21:24] <saw1757_> cubethethird
#4586 [21:24] <skyxkaoz> so how long do i have to wait for my password to be changed so i can login again??
#4587 [21:24] <mattym> saw1757_, Its more than that
#4588 [21:24] <saw1757_> cubethethird ?
#4589 [21:24] <mattym> skyxkaoz, Wait 3 hours without a login attempt, then make sure to log in with the most recent password you set
#4590 [21:24] <saw1757_> mattym ?
#4591 [21:24] <saw1757_> oops
#4592 [21:24] <CubeTheThird> saw1757_, umm... you just need an AMD or Nvidia graphics card that's less than 5 years old. Depending on what slots you have available in your computer, will affect what card will fit
#4593 [21:24] <saw1757_> oh
#4594 [21:25] <saw1757_> that makes it easier
#4595 [21:25] <saw1757_> thanks
#4596 [21:25] <mattym> saw1757_, As its impossible for us to know what exactly will be compatable, you need to check with a professional
#4597 [21:25] <skyxkaoz> mattym: ok thank u for ur help i hope this works cuz i like playing on that server and i dont wanna restart everything that i did
#4598 [21:25] * Ugghh [Ugghh@notlogged] has quit. (Quit: Web client closed)
#4599 [21:25] <CubeTheThird> koko, run this: pkill java*; sudo apt-get update && sudo apt-get upgrade
#4600 [21:25] <saw1757_> k bye
#4601 [21:26] * saw1757 [saw1757@notlogged] has joined #minecrafthelp
#4602 [21:26] <saw1757> mattym, i have a graphics card less than 5 years old
#4603 [21:26] <saw1757> already
#4604 [21:27] <skyxkaoz> now i cant even get a cracked alt that works fml man
#4605 [21:27] <mattym> saw1757, Its still not supported on the OS you currently have
#4606 [21:27] <CubeTheThird> saw1757, umm... pretty sure your graphics card is older than 5 years
#4607 [21:27] <CubeTheThird> well.. the architecture
#4608 [21:27] <saw1757> it is?
#4609 [21:27] <mattym> skyxkaoz, Playing on a cracked client will only make the throttle last longer, dont do it
#4610 [21:27] <saw1757> ok
#4611 [21:27] <saw1757> maybe it is
#4612 [21:27] <saw1757> well then
#4613 [21:27] * fklazo2 [fklazo2@notlogged] has joined #minecrafthelp
#4614 [21:27] <skyxkaoz> y will it make it last longer???
#4615 [21:28] <mattym> skyxkaoz, Cause playing on a cracked client is against the terms of service, and not something you should be doing
#4616 [21:28] <koko> CubeTheThird: it upgraded some unrelated packages, still having the issue
#4617 [21:28] <CubeTheThird> hmm
#4618 [21:28] * jennaharriman [jennaharriman@notlogged] has quit. (Quit: Web client closed)
#4619 [21:28] * jennaharriman_ [jennaharriman_@notlogged] has quit. (Quit: Web client closed)
#4620 [21:28] * jennaharriman_ [jennaharriman_@notlogged] has quit. (Quit: Web client closed)
#4621 [21:28] * fklazo2 [fklazo2@notlogged] has left #minecrafthelp
#4622 [21:29] <CubeTheThird> koko, same issue with the java program you wrote?
#4623 [21:29] <skyxkaoz> mattym: the only reason i do it is for kits and stuff on the server i dont actually like play on the server with them but i understand what ur saying
#4624 [21:29] <koko> CubeTheThird: yes
#4625 [21:30] <CubeTheThird> koko, ahh ok here add this JVM argument: -Djavax.net.ssl.trustStore=/etc/ssl/certs/java/cacerts
#4626 [21:31] <skyxkaoz> this is so stupid man fo real, i hate this
#4627 [21:31] * CubeTheThird crosses fingers
#4627 [21:31] <skyxkaoz> wait mattym have u seen the error i posted before?
#4628 [21:31] <mattym> skyxkaoz, yes
#4629 [21:32] <skyxkaoz> what causes it
#4630 [21:32] <koko> CubeTheThird: nope, persistent issue is persistent :/...
#4631 [21:32] <mattym> skyxkaoz, It happens on modded/plugin servers, when someone maliciously overloads something ingame. Only way to fix it is for the server owner to handle it
#4632 [21:33] <CubeTheThird> koko, umm.. uhh.. sudo update-ca-certificates -f
#4633 [21:33] <skyxkaoz> mattym: well its a skyblock server and someone probably sold a massive ton of cactus but will it be fixed without me losing everything?
#4634 [21:34] <mattym> skyxkaoz, No idea, thats why you need to contact the server owner/staff
#4635 [21:34] <skyxkaoz> mattym: sorry if im annoying u ur the only one helping me
#4636 [21:34] * XGenerous [XGenerous@notlogged] has joined #minecrafthelp
#4637 [21:34] <koko> CubeTheThird: okay, my program works now, let me try minecraft
#4638 [21:34] * CubeTheThird crosses toes
#4638 [21:34] * rubber_ducky [rubber_ducky@notlogged] has joined #minecrafthelp
#4639 [21:35] * valeska [valeska@notlogged] has joined #minecrafthelp
#4640 [21:35] <rubber_ducky> my minecraft keeps crashing when i push F11 for fullscreen. It minimizes and i cannot play unless i reopen it
#4641 [21:35] <skyxkaoz> well the only way i can get on the server is with a cracked alt, which mean i cant do that till i can login to my account, and thats the only way i can contact any staff member on the server
#4642 [21:35] <koko> CubeTheThird: yes! its working. thank you so very very very much!
#4643 [21:35] <mattym> skyxkaoz, There should be a way to contact them
#4644 [21:35] <CubeTheThird> koko, awesome! glad we sorted that out
#4645 [21:36] <CubeTheThird> rubber_ducky, do you get a crash report?
#4646 [21:36] <skyxkaoz> he doesnt have a website or anything yet so the only other way would be skype but i dont have his skype
#4647 [21:36] <rubber_ducky> my minecraft keeps crashing when i push F11 for fullscreen. It minimizes and i cannot play unless i reopen it
#4648 [21:36] <skyxkaoz> then dont push f11
#4649 [21:36] <XGenerous> Hello, I have just recently changed my username from helloppl516 to XGenerous but not when i try to join any server i get a message stating this. "Failed to connect to server, Not Authenticated with minecraft.net". Please Help me haha
#4650 [21:36] <CubeTheThird> rubber_ducky, again, do you get a crash report?
#4651 [21:37] <CubeTheThird> ??> XGenerous launcher/relog
#4652 [21:37] <mattym> ??> XGenerous launcher/relog
#4653 [21:37] <Absol> XGenerous: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#4654 [21:37] <rubber_ducky> sorry, no crash report. just minimizes and i have to right click and close it
#4655 [21:37] <XGenerous> What are you asking me?
#4656 [21:37] <XGenerous> Alright let me try
#4657 [21:37] <mattym> XGenerous, Do what Absol said
#4658 [21:37] * ByEsteban [ByEsteban@notlogged] has joined #minecrafthelp
#4659 [21:37] <mattym> skyxkaoz, Well you will need to find a way to contact them, simple as that
#4660 [21:38] * koko [koko@notlogged] has quit. (Quit: Web client closed)
#4661 [21:38] * ByEsteban [ByEsteban@notlogged] has quit. (Client Quit)
#4662 [21:38] <rubber_ducky> i try to reopen it by clicking on it down in the task bar, and then it wont open
#4663 [21:38] <skyxkaoz> mattym: am i annoying u?? im sorry if i am, im not meaning to. i just need help and ur the only one helping me, thank u for ur help
#4664 [21:38] * ByEsteban [ByEsteban@notlogged] has joined #minecrafthelp
#4665 [21:38] <mattym> skyxkaoz, Not annoying, there just isnt any other way to handle that issue
#4666 [21:38] <CubeTheThird> rubber_ducky, ok let's try getting a log
#4667 [21:38] * ironking503 [ironking503@notlogged] has joined #minecrafthelp
#4668 [21:38] <CubeTheThird> ??> rubber_ducky launcher/open
#4669 [21:38] <Absol> rubber_ducky: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#4670 [21:39] <skyxkaoz> mattym: has the issue happened to u?
#4671 [21:39] * DMD [DMD@notlogged] has joined #minecrafthelp
#4672 [21:39] <mattym> skyxkaoz, No, but ive seen others with the same issue
#4673 [21:40] <ByEsteban> Hey i have a problem with grphic driver i cant rn the game :(
#4674 [21:40] <skyxkaoz> mattym: oh ok well thank u
#4675 [21:40] * jone [jone@notlogged] has joined #minecrafthelp
#4676 [21:40] <CubeTheThird> ByEsteban, do you have a dxdiag report?
#4677 [21:40] <XGenerous> Perfect, This worked great Absol. Thank you CubeTheThird, mattym, and Absol for the help :)
#4678 [21:40] <ByEsteban> yes
#4679 [21:40] <CubeTheThird> ByEsteban, give a URL to it here
#4680 [21:40] <DMD> Hello guys. I am having issues logging in to minecraft. It doesn't like my email or password, even though I just reset it.
#4681 [21:40] <ByEsteban> http://paste.ubuntu.com/12059057/
#4682 [21:41] <jone> ---- Minecraft Crash Report ---- // On the bright side, I bought you a teddy bear! Time: 8/11/15 3:48 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.D
#4683 [21:41] <skyxkaoz> DMD: ur having the same issue as me
#4684 [21:41] <CubeTheThird> ??> jone win/dxdiag
#4685 [21:41] <XGenerous> Bye now, But might i suggest that this Launcher/relog be a message when changing usernames? Anyways thanks again
#4686 [21:41] <Absol> jone: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#4687 [21:41] <Absol> jone: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#4688 [21:41] * XGenerous [XGenerous@notlogged] has left #minecrafthelp
#4689 [21:41] <Extreme> ??> DMD login/throttle
#4690 [21:41] <Absol> DMD: Your login is being throttled, which will prevent you from logging in.
#4691 [21:41] <Absol> DMD: You will have to wait 3 hours without logging in for it to reset.
#4692 [21:41] <CubeTheThird> ByEsteban, one moment
#4693 [21:41] <jone> windows
#4694 [21:41] <rubber_ducky> I tried that and it didnt work, it gave me a bunch of text...
#4695 [21:41] <DMD> Absol, why did this happen?
#4696 [21:41] <CubeTheThird> ByEsteban, download and install http://www.nvidia.com/download/driverResults.aspx/82701/en-us
#4697 [21:41] <skyxkaoz> DMD: dont try to login to any other account
#4698 [21:41] <CubeTheThird> rubber_ducky, copy the game output onto http://paste.ubuntu.com and give the URL here.
#4699 [21:42] <ByEsteban> okay
#4700 [21:42] <jone> i tryed to fix this for 9 hours now
#4701 [21:42] <jone> i couldn't fix it can you guys help me?
#4702 [21:42] <CubeTheThird> jone, do what Absol told you
#4703 [21:42] <skyxkaoz> DMD: it will just make the throttle last longer just wait the 3 hours before trying to loging to any account and try again after the 3 hours is over
#4704 [21:43] <DMD> I don't understand why my account would just randomly be throttled. Does this normally happen?
#4705 [21:43] <jone> kk sorry i did not see that in the chat thanks
#4706 [21:43] * wolffangs04 [wolffangs04@notlogged] has quit. (Ping timeout: 204 seconds)
#4707 [21:43] <skyxkaoz> DMD: it is happening to me to idk y it does it but it is so we just have to wait
#4708 [21:43] <CubeTheThird> throttling occurs after too many failed attempts
#4709 [21:43] <mattym> DMD, Too many failed attempts, too many attempts too fast will cause it, just wait the 3 hours without a login attempt, then try again and make sure to use the current password you set
#4710 [21:44] <skyxkaoz> DMD: ^
#4711 [21:44] <rubber_ducky> http://paste.ubuntu.com/12059083/
#4712 [21:44] <rubber_ducky> is that what you wanted? it keeps adding more text just like this and does not seem to stop
#4713 [21:44] <CubeTheThird> rubber_ducky, ok graphics driver issue
#4714 [21:44] <CubeTheThird> ??> rubber_ducky win/dxdiag
#4715 [21:44] <Absol> rubber_ducky: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#4716 [21:44] <DMD> That's annoying. So I wont be able to access my account for 3 hours?
#4717 [21:44] <skyxkaoz> mattym: Absol do u guys stay on here all day to help people or did u come for help too?
#4718 [21:45] <skyxkaoz> DMD: yes
#4719 [21:45] <rubber_ducky> Ok, ill let you know what happens!
#4720 [21:45] <skyxkaoz> DMD: trust me i know how u feel rn its happening to me too
#4721 [21:45] <mattym> skyxkaoz, Absol is a bot, and im here most of the time
#4722 [21:46] <skyxkaoz> mattym: oh well then the bot give pretty human like answers, well they should pay u for ur help lol
#4723 [21:47] <CubeTheThird> skyxkaoz, the message are pre-set
#4724 [21:48] <skyxkaoz> CubeTheThird: but how do they know what to say? do they have an answer to every minecraft issue programed into it?
#4725 [21:48] <CubeTheThird> ??> skyxkaoz bot
#4726 [21:48] <Absol> skyxkaoz: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#4727 [21:48] <skyxkaoz> whoa
#4728 [21:48] <mattym> skyxkaoz, In other words we trigger the bot, just to save us having to type the same thing many times each day
#4729 [21:49] <skyxkaoz> mattym: makes sense, do u work for these people or do u just sit on here and help people?
#4730 [21:49] * Alex_ [Alex_@notlogged] has joined #minecrafthelp
#4731 [21:49] * ExoKruzer is now known as ExoKruzer_
#4732 [21:49] <CubeTheThird> ?? info/volunteer
#4733 [21:49] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#4734 [21:49] <rubber_ducky> http://paste.ubuntu.com/12059097/
#4735 [21:49] <skyxkaoz> ph
#4736 [21:50] <skyxkaoz> toh*
#4737 [21:50] <skyxkaoz> tomg
#4738 [21:50] <skyxkaoz> y do i keep pushing t
#4739 [21:50] <Alex_> Why doesnt the website work while sending in a support form?
#4740 [21:50] <CubeTheThird> rubber_ducky, one moment
#4741 [21:50] <rubber_ducky> Ok, thank you CubeTheThird!!
#4742 [21:50] <mattym> Alex_, Check the site again later or tommorow
#4743 [21:50] <CubeTheThird> Alex_, some people have been experiencing issues with it. I recommend you try again later
#4744 [21:51] <skyxkaoz> ok well thank u CubeTheThird and mattym for ur guyses help really thank u
#4745 [21:51] <Alex_> I cant find the Send button, I can fill out the form completely and cant submit it.
#4746 [21:51] <CubeTheThird> rubber_ducky, download and install https://downloadcenter.intel.com/download/24973/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
#4747 [21:51] <CubeTheThird> Alex_, did you fill out the captcha?
#4748 [21:51] <Alex_> Yes, there is still no submit button.
#4749 [21:51] <rubber_ducky> I'm on it!
#4750 [21:53] <CubeTheThird> Alex_, hmm submitting the captcha should submit it...
#4751 [21:53] * Cyrus [Cyrus@notlogged] has joined #minecrafthelp
#4752 [21:53] <Alex_> I've become very upset with Mojang, being the only way to contact them is through that form which as of right now is impossible.
#4753 [21:53] * Cyrus [Cyrus@notlogged] has quit. (Client Quit)
#4754 [21:53] * Frostbitten26 [Frostbitten26@notlogged] has joined #minecrafthelp
#4755 [21:53] * Cyrus [Cyrus@notlogged] has joined #minecrafthelp
#4756 [21:53] <Frostbitten26> Hey does mojang have a live support channel or something?
#4757 [21:53] <CubeTheThird> they do not
#4758 [21:53] <Alex_> No I wish.
#4759 [21:54] <Frostbitten26> Well... Looks like I am never getting my account back then. Sad day.
#4760 [21:54] <Alex_> I'm in ur shoes to.
#4761 [21:54] * skyxkaoz [skyxkaoz@notlogged] has quit. (Ping timeout: 204 seconds)
#4762 [21:55] <ByEsteban> OK, I´VE ALREADY DOWNLOAD AND INSTALL NVIDIA
#4763 [21:55] <Alex_> @CubeTheThird how do I submit Capcha
#4764 [21:55] <CubeTheThird> ByEsteban, stop with the caps
#4765 [21:55] <CubeTheThird> Alex_, I would assume you press enter
#4766 [21:56] <ByEsteban> sorry
#4767 [21:56] <CubeTheThird> ByEsteban, after you install it try the game again
#4768 [21:56] * Frostbitten26 [Frostbitten26@notlogged] has quit. (Client Quit)
#4769 [21:56] <ByEsteban> ok
#4770 [21:56] * HyperCamelMobile [HyperCamelMobile@notlogged] has quit. (Quit: Connection closed for inactivity)
#4771 [21:56] <ByEsteban> oh, thank a lot it have already open it
#4772 [21:57] <Alex_> Your kidding! That worked. although it says desk.com is down. Theirs nothing you can do about that anyways thanks for the help!
#4773 [21:57] <Alex_> Your kidding! That worked. although it says desk.com is down. Theirs nothing you can do about that anyways thanks for the help!
#4774 [21:57] * Alex_ [Alex_@notlogged] has left #minecrafthelp
#4775 [21:59] * Soknik [Soknik@notlogged] has joined #minecrafthelp
#4776 [21:59] * Shadow6400 [Shadow6400@notlogged] has quit. (Quit: Web client closed)
#4777 [21:59] <Soknik> where do i upload my crash report again please?
#4778 [22:00] * valeska [valeska@notlogged] has quit. (Quit: Web client closed)
#4779 [22:00] <mattym> ??> Soknik paste
#4780 [22:00] <Absol> Soknik: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#4781 [22:00] <Soknik> thanks, brb
#4782 [22:00] <mattym> Soknik, Copy the crash according to the instructions from Absol and get us the link
#4783 [22:01] <Soknik> http://paste.ubuntu.com/12059120/
#4784 [22:02] <mattym> ??> Soknik win/dxdiag
#4785 [22:02] <Absol> Soknik: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#4786 [22:02] <mattym> Soknik, Follow the instructions in the link from Absol
#4787 [22:02] <Soknik> thanks!!!
#4788 [22:02] * jone_ [jone_@notlogged] has joined #minecrafthelp
#4789 [22:03] * Labtop_215 [Labtop_215@notlogged] has joined #minecrafthelp
#4790 [22:04] <Soknik> http://paste.ubuntu.com/12059123/
#4791 [22:04] <mattym> Soknik, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, install new graphics hardware (If Possible), or use another computer to play Minecraft.
#4792 [22:05] <Soknik> i figured it had something to do with win 10... thanks!
#4793 [22:05] * Soknik [Soknik@notlogged] has quit. (Quit: Web client closed)
#4794 [22:05] * DMD [DMD@notlogged] has quit. (Quit: Web client closed)
#4795 [22:07] <jone_> ---- Minecraft Crash Report ---- // Shall we play a game? Time: 8/11/15 3:26 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Disp
#4796 [22:07] <jone_> now what
#4797 [22:07] <mattym> ??> jone_ win/dxdiag
#4798 [22:07] <Absol> jone_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#4799 [22:07] <mattym> jone_, Follow ALL the directions in the link from Absol
#4800 [22:08] * Skylar [Skylar@notlogged] has joined #minecrafthelp
#4801 [22:08] <Skylar> Hello
#4802 [22:08] <mattym> Hello Skylar
#4803 [22:09] <Skylar> can you help me change my mincraft skin without logging into the website? I am having a ton of problems and its stressing me out. All i want to do is change my skin
#4804 [22:09] <mattym> Skylar, Why are you unable to log into the site?
#4805 [22:09] * saw1757 [saw1757@notlogged] has quit. (Quit: Web client closed)
#4806 [22:09] * Labtop_215 [Labtop_215@notlogged] has quit. (Quit: http://www.mibbit.com ajax IRC Client)
#4807 [22:10] <Skylar> Its my first time logging in on my new computer and i forget the answers to my security questions
#4808 [22:10] <mattym> Skylar, Do you still have access to the old computer?
#4809 [22:11] * MMASniper [MMASniper@notlogged] has joined #minecrafthelp
#4810 [22:11] <Skylar> Unfortunately, no. My parents bought me this computer and they were using the old one but it got fried
#4811 [22:11] <mattym> ??> Skylar mojang/conact
#4812 [22:11] <mattym> ??> Skylar mojang/email
#4813 [22:11] <Absol> Skylar: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#4814 [22:11] <Absol> Skylar: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#4815 [22:11] <mattym> Skylar, You will need to fill out the form Absol linked
#4816 [22:12] <mattym> Skylar, But that form has been having issues, you may need to wait and try again another day
#4817 [22:12] <Skylar> I dont think i have a mojang account
#4818 [22:12] <Skylar> Or atleast not one that i remember
#4819 [22:12] <MMASniper> So I am having problems with my minecraft. When i click play it just relogs me back into the launcher and the last thing on the launcher log is: [20:12:15 ERROR]: Game ended with bad state (exit code 1) [20:12:15 INFO]: Ignoring visibility rule and showing launcher due to a game crash [20:12:15 INFO]: Deleting C:\Users\bxryo_000\AppData\Roaming\.minecraft\versions\1.8.8\1.8.8-natives-12431782123683
#4820 [22:12] <mattym> Skylar, What is your ingame name?
#4821 [22:12] <CubeTheThird> ??> MMASniper launcher/game-output
#4822 [22:12] <Absol> MMASniper: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#4823 [22:12] <Absol> MMASniper: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#4824 [22:13] <Skylar> Happy_Face_13
#4825 [22:13] <MMASniper> Okay one second.
#4826 [22:13] * Labtop_215 [Labtop_215@notlogged] has joined #minecrafthelp
#4827 [22:13] <mattym> Skylar, You should have a mojang account, it would be the email and password you use to log into the game
#4828 [22:13] <mattym> Skylar, Regardless to change the security questions you will need to fill out that form
#4829 [22:14] <Skylar> how do i do that
#4830 [22:14] <mattym> ??> Skylar mojang/email
#4831 [22:14] <Absol> Skylar: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#4832 [22:14] <Absol> Skylar: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#4833 [22:14] <mattym> Skylar, Fill out the form in the link from Absol
#4834 [22:14] <Skylar> Okay
#4835 [22:14] <mattym> Skylar, But as i said, it may not work at the moment, may need to wait till later
#4836 [22:14] <Skylar> Okay
#4837 [22:15] <MMASniper> Launcher log: http://paste.ubuntu.com/12059154/ Game Output: http://paste.ubuntu.com/12059156/
#4838 [22:16] <mattym> MMASniper, What antivirus do you use?
#4839 [22:16] <MMASniper> Bitdefender, I tried deactivating the firewall and antivirus portions i even added minecraft and minecraft with the launcher to exclusions list
#4840 [22:17] <CubeTheThird> MMASniper, that's the whole game output?
#4841 [22:17] <MMASniper> yeah
#4842 [22:17] <CubeTheThird> O.o
#4843 [22:17] <mattym> MMASniper, Do you have the minecraft shortcut on your desktop?
#4844 [22:17] <MMASniper> Yes mattym
#4845 [22:17] <mattym> MMASniper, Right click and and select Run as Administrator, see if you get the same error
#4846 [22:17] <MMASniper> already done
#4847 [22:18] <MMASniper> I have the launcher automatically set to run as admin always
#4848 [22:19] <Labtop_215> I've got an issue that isn't solved by the account issues thread on help.mojang.com, if this isn't a place I can get help with this either, I understand. Just let me know and I'll leave. My issue was that my account was migrated (I'm really hoping by a mojang staff member, but I could be wrong) on the 15th, of May, and I can no longer log in with my
#4849 [22:19] <MMASniper> I have even copied my girlfriends .minecraft on her computer that works and still...nothing >_<, updated graphics card
#4850 [22:19] <Labtop_215> username and password. I need an email and password now. However the email I used with my account dosn't work for this purpose. I filled out the form at https://help.mojang.com/customer/portal/emails/new on august the 4th, with my full transaction details for when I bought my current account, and my contact email.
#4851 [22:20] <Labtop_215> I have still received nothing to date. I get the feeling that they are backed up, but I'm not sure by how much. Are there any ideas on how far backed up those accounts are?
#4852 [22:20] <CubeTheThird> Labtop_215, Mojang is backlogged with support emails, so it will take some time to get a reply
#4853 [22:20] <mattym> Labtop_215, You will need to wait for the reply from that form you submitted, they currently have a backlog
#4854 [22:20] * yoloduck32 [yoloduck32@notlogged] has joined #minecrafthelp
#4855 [22:21] <yoloduck32> please help
#4856 [22:21] <mattym> ??> MMASniper win/reinst
#4857 [22:21] <Absol> MMASniper: You may need to reinstall the locally installed files that Minecraft puts into place.
#4858 [22:21] <CubeTheThird> MMASniper, get the installer from minecraft.net/download, run it and choose repair
#4859 [22:21] <Absol> MMASniper: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#4860 [22:21] <Labtop_215> Okay. Just as I thought. Any idea how far back?
#4861 [22:21] <CubeTheThird> or do that...
#4862 [22:21] <mattym> MMASniper, First, follow the directions from Absol
#4863 [22:21] <CubeTheThird> Labtop_215, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#4864 [22:21] <mattym> MMASniper, Then maybe also do what CubeTheThird said
#4865 [22:21] <Labtop_215> Okay, so that is the latest update available on the backlog then. Okay, thank you.
#4866 [22:21] <yoloduck32> My Minecraft doesnt work
#4867 [22:22] <MMASniper> Already did that Absol, I have been working on this for three days lol I have done a lot and already did the repair installer from the .msi installer
#4868 [22:22] <MMASniper> I don
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#4872 [22:23] <MMASniper> I dont have a saves folder because minecraft has never opened up, I have recently downloaded the win10 beta and that works fine, but i want the actual game itself due to multiplayer and a few other perks
#4873 [22:23] <rubber_ducky> i tried many times and for some reason it keeps saying that the driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer.
#4874 [22:23] <mattym> MMASniper, Have you installed Java on your own?
#4875 [22:23] <MMASniper> win10 beta game to be more specific
#4876 [22:23] <mattym> rubber_ducky, Can we get the dxdiag link again
#4877 [22:23] <noah> http://paste.ubuntu.com/12059175/ I cannot find an update for my intel drivers and my minecraft will not start and keeps crashing becuase it says my drivers are out of date
#4878 [22:23] <MMASniper> Yes deleted all java assicuations and installed both 64 and 32 starting with one and then installing the other
#4879 [22:23] <yoloduck32> when ever i log in to minecraft it says my password is incorrect
#4880 [22:24] <mattym> noah, Unfortunately your graphics hardware is not supported on Windows 8, you will need to downgrade to Windows 7, install new graphics hardware (If Possible), or use another computer to play Minecraft.
#4881 [22:24] * Labtop_215 [Labtop_215@notlogged] has quit. (Quit: http://www.mibbit.com ajax IRC Client)
#4882 [22:24] <mattym> yoloduck32, What about on account.mojang.com/me ?
#4883 [22:24] <rubber_ducky> is this it? http://paste.ubuntu.com/12059097/
#4884 [22:24] <noah> How do I do That
#4885 [22:24] <mattym> rubber_ducky, Yea one moment
#4886 [22:24] <CubeTheThird> MMASniper, try the alternate launcher
#4887 [22:24] <rubber_ducky> ok, thanks!
#4888 [22:24] <CubeTheThird> ??> MMASniper dl/win/alternate
#4889 [22:24] <yoloduck32> i change it and it still doesnt work
#4890 [22:24] <Absol> MMASniper: Go to http://www.minecraft.net/download -- click on "Show all platforms", under the Minecraft for Windows (alternative) heading, download the minecraft.exe from there instead.
#4891 [22:25] <mattym> noah, If you dont know how to downgrade, take the computer to a computer shot and have it done for you
#4892 [22:25] <mattym> ??> yoloduck32 login/throttle
#4893 [22:25] <MMASniper> already done the alternate installer, still doesn't work and when i open it says that i need to upgrade to new installer as its a dif version, both times still othing
#4894 [22:25] <Absol> yoloduck32: Your login is being throttled, which will prevent you from logging in.
#4895 [22:25] <Absol> yoloduck32: You will have to wait 3 hours without logging in for it to reset.
#4896 [22:25] <yoloduck32> really?????
#4897 [22:25] <noah> is there any way i could play minecraft without downgrading I have played it before on this computer i just cannot do it now
#4898 [22:26] <mattym> rubber_ducky, Can you find me your Dell Service-Tag number, or Product number
#4899 [22:26] <mattym> noah, There are no drivers for your hardware on Windows 8, so no
#4900 [22:26] <rubber_ducky> can you tell me where that is located?
#4901 [22:26] <mattym> rubber_ducky, Is it a laptop?
#4902 [22:26] <rubber_ducky> yes
#4903 [22:27] <mattym> rubber_ducky, There should be a sticker somewhere on it, probably the botton, with a Service-Tag number
#4904 [22:27] <yoloduck32> thx mattym and Abo1
#4905 [22:27] <yoloduck32> Abso1
#4906 [22:28] <rubber_ducky> is it the DPN?
#4907 [22:28] <mattym> rubber_ducky, Or it may be called "Express Service Code"
#4908 [22:28] <yoloduck32> login/throttle
#4909 [22:28] <mattym> rubber_ducky, Let me see it
#4910 [22:28] <mattym> rubber_ducky, That number thatis
#4911 [22:28] <MMASniper> As I sit here and watch DBZ, all I think about is gathering the seven dragonablls and wishing for Minecraft to work >__> and then Shenron going, "Sorry, your wish cannot be granted."
#4912 [22:29] <rubber_ducky> ok. 95N6J A00
#4913 [22:29] <mattym> ??> MMASniper tools/hjt
#4914 [22:29] <Absol> MMASniper: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#4915 [22:29] <Absol> MMASniper: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#4916 [22:29] <CubeTheThird> MMASniper, can you show me the game output using the alternate launcher?
#4917 [22:29] <mattym> rubber_ducky, Ok let me see
#4918 [22:30] <rubber_ducky> ok
#4919 [22:30] * PRoDiGY_Z3R0 [PRoDiGY_Z3R0@notlogged] has joined #minecrafthelp
#4920 [22:30] <MMASniper> Okay Absol ill start the download and Cube yeah one second
#4921 [22:30] <mattym> rubber_ducky, Nope, check this link to try and locate the code http://www.dell.com/support/contents/us/en/04/category/Product-Support/Self-support-Knowledgebase/locate-service-tag
#4922 [22:30] <ByEsteban> hey, can i run faster the game?
#4923 [22:31] <PRoDiGY_Z3R0> Is anyone else having an issue on logging in on both the game and the websites?
#4924 [22:31] <mattym> PRoDiGY_Z3R0, What error do they both give you?
#4925 [22:31] * PRoDiGY_Z3R0 [PRoDiGY_Z3R0@notlogged] has quit. (Client Quit)
#4926 [22:31] <mattym> ByEsteban, What do you mean?
#4927 [22:32] * yoloduck32 [yoloduck32@notlogged] has quit. (Ping timeout: 204 seconds)
#4928 [22:32] <MMASniper> CubeTheThird game output in alt launch: http://paste.ubuntu.com/12059203/
#4929 [22:32] <ByEsteban> well, when i put fullscreen the game is a slow
#4930 [22:32] <CubeTheThird> MMASniper, click Edit Profile
#4931 [22:33] <mattym> ByEsteban, If thats the case, maybe your hardware cant handle it
#4932 [22:33] <MMASniper> Okay Cube
#4933 [22:33] <ByEsteban> yeah i think so, but thanks
#4934 [22:33] <CubeTheThird> MMASniper, is the Executable box checked?
#4935 [22:33] <MMASniper> no
#4936 [22:34] <MMASniper> Absol, from hijackthis: http://paste.ubuntu.com/12059209/
#4937 [22:34] <CubeTheThird> MMASniper, what about the JVM arguments box?
#4938 [22:34] <mattym> MMASniper, You also have AVG installed?
#4939 [22:34] <MMASniper> only thing checked is automatically ask mojang and its using (the latest version)
#4940 [22:35] <rubber_ducky> stupidly enough, the writing on that sticker has worn off....what now?
#4941 [22:35] <MMASniper> yes AVG performance not anti virus
#4942 [22:35] <mattym> ??> MMASniper av/avg
#4943 [22:35] <Absol> MMASniper: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To turn it off, follow these directions: http://www.avg.com/ww-en/faq.num-4498#tba5
#4944 [22:35] <Absol> MMASniper: Alternatively, use a different AV program, such as avast! Antivirus; see ?? av/avast for more information.
#4945 [22:35] <mattym> MMASniper, Check the info from Absol if you have that component
#4946 [22:35] <mattym> rubber_ducky, Ok one moment, let me try the long way
#4947 [22:35] <rubber_ducky> ok, so sorry!
#4948 [22:36] <MMASniper> I don't have AVG's anti virus, I have their PC Tuneup, my antivirus is bitdefender and we've gone through this previously
#4949 [22:37] <mattym> rubber_ducky, On any of the stickers, can you find the full model number? should say 5520 somewhere in it
#4950 [22:37] <MMASniper> This is what I have the pro version http://www.avg.com/us-en/performance
#4951 [22:37] <mattym> MMASniper, You said in bittdefender, you set exceptions for Minecraft AND Java correct?
#4952 [22:38] <MMASniper> oh no not java >_<
#4953 [22:38] <MMASniper> lol
#4954 [22:39] <mattym> MMASniper, Try adding that as well, then you may need to try again with the alternate launcher
#4955 [22:39] * BudderBabeMC [BudderBabeMC@notlogged] has joined #minecrafthelp
#4956 [22:39] <MMASniper> well i just uninstalled bitdefender lol
#4957 [22:39] * Robp [Robp@notlogged] has joined #minecrafthelp
#4958 [22:40] <mattym> rubber_ducky, Ok lets try this, Download and Install the file here http://downloads.dell.com/FOLDER01617181M/1/Video_Driver_KF43F_WN_8.15.10.2696_A03.EXE
#4959 [22:40] <rubber_ducky> ok and i couldnt find it. i only found the product key
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#4961 [22:42] <mattym> rubber_ducky, Just try the download i linked
#4962 [22:42] <rubber_ducky> ok its almost done
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#4964 [22:43] * Truency is now known as Truency|afk
#4965 [22:43] <MMASniper> brb
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#4973 [22:51] <Patrick> someone has logged into my mojang account and changed my username anyway of fixing this?
#4974 [22:51] <mattym> ??> Patrick account/hacked
#4975 [22:51] <Absol> Patrick: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#4976 [22:51] <Absol> Patrick: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#4977 [22:51] * ByEsteban [ByEsteban@notlogged] has quit. (Quit: Web client closed)
#4978 [22:51] <Patrick> ok thank you
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#4980 [22:52] <mattym> rubber_ducky, Did that driver update work?
#4981 [22:52] <rubber_ducky> i am trying it now!
#4982 [22:54] <rubber_ducky> OH MY GOSH!!!! thank you thank you thank you thank you!! it is finally working! it hasnt been working for months and i tolerated it, but you fixed it! I am sincerely thankful mattym!
#4983 [22:55] <mattym> rubber_ducky, Ok, have fun!
#4984 [22:55] <rubber_ducky> Thanks!
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#4991 [23:09] <menco2468> something is wrong with my pixel format it says its not accelerating what do i do?
#4992 [23:09] <mattym> menco2468, Do you have the link to your dxdiag report? If so please post it in the chat.
#4993 [23:09] <CubeTheThird> menco2468, do you have a dxdiag report?
#4994 [23:10] <menco2468> http://paste.ubuntu.com/12059340/
#4995 [23:10] <menco2468> this right?
#4996 [23:10] <CubeTheThird> menco2468, yes. One moment
#4997 [23:11] <CubeTheThird> menco2468, you can try download and install http://www.nvidia.com/download/driverResults.aspx/8971/en-us
#4998 [23:11] <CubeTheThird> menco2468, but please note, your graphics card may not be able to support the game
#4999 [23:11] <menco2468> ok thank you
#5000 [23:11] <DJ> Minecraft will not work due to video card needs to be updated but I tried, it says no drivers detected. past.ubuntu.com/12059329
#5001 [23:12] <CubeTheThird> DJ, one moment
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#5003 [23:13] <CubeTheThird> DJ, download and install https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-
#5004 [23:13] <CubeTheThird> DJ, please note, because of the age of your graphics card, you will not be able to play beyond minecraft 1.7.2
#5005 [23:14] * Noahhtho [Noahhtho@notlogged] has joined #minecrafthelp
#5006 [23:14] <Noahhtho> Hello, can anyone help me?
#5007 [23:14] <CubeTheThird> Noahhtho, what's the problem?
#5008 [23:14] <Noahhtho> Well, I've just downloaded Windows 10, and my minecraft was working just fine before
#5009 [23:15] <Noahhtho> It's saying there's something wrong with my drivers
#5010 [23:15] <Noahhtho> I have no idea what to do, and I've followed the hopper.minecraft guide and it sent me here
#5011 [23:15] <CubeTheThird> Noahhtho, give a URL to your dxdiag report here
#5012 [23:15] <Noahhtho> http://paste.ubuntu.com/12059367/
#5013 [23:15] <CubeTheThird> Noahhtho, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#5014 [23:15] <DJ> trying fix now, I understand.
#5015 [23:16] <Noahhtho> Are graphics card expensive?
#5016 [23:16] <CubeTheThird> Noahhtho, is your computer a laptop or desktop?
#5017 [23:16] <Noahhtho> cards*
#5018 [23:16] <Noahhtho> Laptop
#5019 [23:16] * Carlos26ch [Carlos26ch@notlogged] has joined #minecrafthelp
#5020 [23:16] <CubeTheThird> Noahhtho, then you cannot install a new graphics card into it
#5021 [23:16] <Noahhtho> So I'm screwed? I have to downgrade?
#5022 [23:17] <CubeTheThird> Noahhtho, you will yes. It's pretty easy for windows 10 though
#5023 [23:17] <mattym> Noahhtho, To downgrade from Windows 10 back to your previous version of Windows, see the info here http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#5024 [23:17] <Noahhtho> Do you know if I can downgrade to like, Windows 8 or something and still be able to play minecraft?
#5025 [23:17] <Carlos26ch> hey guys, ive jst got windows 10 , and installed Minecraft (desktop Edition) but i cant connect to the servers....????
#5026 [23:17] <CubeTheThird> Noahhtho, newest version you can use is windows 7
#5027 [23:18] <Noahhtho> Crap.
#5028 [23:18] <Noahhtho> Alright, well thank you.
#5029 [23:18] <mattym> Carlos26ch, What does it say when you try to?
#5030 [23:18] <Noahhtho> I appreciate the help
#5031 [23:18] <Carlos26ch> could connect....
#5032 [23:18] <Carlos26ch> wait a sec
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#5035 [23:19] <Carlos26ch> "Sorry but we couldn't connect to our servers"
#5036 [23:20] <mattym> Carlos26ch, What antivirus are you using?
#5037 [23:20] <Carlos26ch> "Please make sure you are online and that Minecraft is not blocked."
#5038 [23:20] <mattym> Carlos26ch, What antivirus are you using?
#5039 [23:20] <Carlos26ch> I'm usin Windows Defender
#5040 [23:20] <Carlos26ch> using*
#5041 [23:20] <mattym> ??> Carlos26ch tools/hjt
#5042 [23:21] <Absol> Carlos26ch: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#5043 [23:21] * RiotPilot [RiotPilot@notlogged] has quit. (Quit: Web client closed)
#5044 [23:21] <Absol> Carlos26ch: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#5045 [23:21] * miha106 [miha106@notlogged] has quit. (Client Quit)
#5046 [23:21] <mattym> Carlos26ch, Please follow the instructions from Absol
#5047 [23:21] <Carlos26ch> Ok
#5048 [23:21] * Truency|afk is now known as Truency
#5049 [23:22] <Carlos26ch> Give me sometime to install it
#5050 [23:22] <mattym> Carlos26ch, Take your time
#5051 [23:22] <Carlos26ch> Where are you from ?
#5052 [23:22] <mattym> Carlos26ch, What does that matter?
#5053 [23:22] <Carlos26ch> Just asking haha
#5054 [23:23] * DJ [DJ@notlogged] has quit. (Ping timeout: 204 seconds)
#5055 [23:25] <Carlos26ch> http://paste.ubuntu.com/12059409/
#5056 [23:25] <mattym> Carlos26ch, Ok one moment
#5057 [23:25] <Carlos26ch> i think i use the program wrong
#5058 [23:25] <Carlos26ch> it doesnt sy anything about minecraft launcher
#5059 [23:25] <mattym> Carlos26ch, Do you know how to open the "cmd" (Run)?
#5060 [23:25] <Carlos26ch> used*
#5061 [23:26] <Carlos26ch> yeah i know
#5062 [23:26] <mattym> Carlos26ch, Open the CMD and type this: netsh winsock reset
#5063 [23:26] <mattym> Carlos26ch, Then hit enter
#5064 [23:26] <mattym> Carlos26ch, If it works, it should ask you to restart the computer, do so
#5065 [23:27] * okcom [okcom@notlogged] has joined #minecrafthelp
#5066 [23:27] <Carlos26ch> brb
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#5074 [23:35] <Alex_> Hey, I've been trying to purchase Minecraft on my Windows PC, although when I put in my mastercard details, an error message pops up and thr payment wouldn't be accepted.
#5075 [23:36] <Alex_> I'm from Australia.
#5076 [23:36] <mattym> Alex_, Is it a prepaid credit card?
#5077 [23:36] <Alex_> Its a debit card
#5078 [23:37] <mattym> Alex_, You may just need to call your card provider, and make sure that they are not blocking any International Transaction
#5079 [23:38] <Alex_> Okay sure, I'll do that and see what happens.
#5080 [23:38] <Alex_> Thank you
#5081 [23:38] * Alex_ [Alex_@notlogged] has quit. (Client Quit)
#5082 [23:41] * Motioned [Motioned@notlogged] has joined #minecrafthelp
#5083 [23:42] <Motioned> http://paste.ubuntu.com/12059456/
#5084 [23:42] * Lego_Kid5 [Lego_Kid5@notlogged] has joined #minecrafthelp
#5085 [23:42] <Lego_Kid5> hey
#5086 [23:42] <mattym> Motioned, One moment
#5087 [23:42] <Lego_Kid5> I have a glitchy minecraft
#5088 [23:42] <Lego_Kid5> and I was wondering
#5089 [23:42] <Motioned> Okay
#5090 [23:42] <Lego_Kid5> would switching to a .msi launcher help?
#5091 [23:43] <Lego_Kid5> i can give you my dxdiag report
#5092 [23:43] <Motioned> There is no difference it would just lead to the same launcher
#5093 [23:43] <Lego_Kid5> do you lose any account data?
#5094 [23:43] <Motioned> they are just different ways to download it
#5095 [23:43] <mattym> Motioned, Download and Install the file from here https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
#5096 [23:43] <Lego_Kid5> mattym
#5097 [23:44] <mattym> Lego_Kid5, Did you install any driver updates we suggested?
#5098 [23:44] <Lego_Kid5> yes
#5099 [23:44] <Lego_Kid5> still glitchy
#5100 [23:44] <Lego_Kid5> wanna see my dxdiag report?
#5101 [23:44] <mattym> Lego_Kid5, Then minecraft is just glitchy due to your hardware
#5102 [23:44] <mattym> Lego_Kid5, Sure let me see it again
#5103 [23:44] <Lego_Kid5> link to paste website
#5104 [23:44] <Motioned> I recently had to downgrade from Windows 10 because i couldnt do anything about Minecraft not working on 10
#5105 [23:44] <mattym> ??> Lego_Kid5 paste
#5106 [23:44] <Absol> Lego_Kid5: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#5107 [23:45] <Lego_Kid5> http://paste.ubuntu.com/12059468
#5108 [23:46] <mattym> Lego_Kid5, Yeah, your graphics hardware is sorta old at this point, any glitchiness is probably due to taht
#5109 [23:46] <Lego_Kid5> i updated last night though
#5110 [23:46] <Lego_Kid5> what part of it is old
#5111 [23:47] <mattym> Lego_Kid5, That only makes sure its on the latest software, the physical hardware in the computer is old
#5112 [23:47] <Lego_Kid5> o
#5113 [23:47] <Lego_Kid5> can i replace that?
#5114 [23:47] <mattym> Lego_Kid5, Only thing you can try is to go into the Video Options, and turn down settings
#5115 [23:47] <Lego_Kid5> i did
#5116 [23:47] <mattym> Lego_Kid5, Is it a desktop?
#5117 [23:47] <Lego_Kid5> yea
#5118 [23:47] <mattym> Lego_Kid5, Then you can buy a newer graphics card, but you will need to make sure its compatable with the rest of your system
#5119 [23:47] <Lego_Kid5> i was wondering..
#5120 [23:47] <Lego_Kid5> ok
#5121 [23:48] <mattym> Lego_Kid5, IF you dont know if it is, take it to a computer store and have them suggest something
#5122 [23:48] <Lego_Kid5> how do i know if its compatable?
#5123 [23:48] * Motioned [Motioned@notlogged] has quit. (Ping timeout: 204 seconds)
#5124 [23:48] <Lego_Kid5> good news
#5125 [23:48] <Lego_Kid5> my uncle works for the computer company i have
#5126 [23:49] <Lego_Kid5> he is good at fixing
#5127 [23:49] <Lego_Kid5> maybe i can talk to him
#5128 [23:49] <Lego_Kid5> good right?
#5129 [23:49] <mattym> Lego_Kid5, As long as he knows what hes doing, he should be able to figure it out
#5130 [23:49] <Lego_Kid5> he can hire someone
#5131 [23:49] <Lego_Kid5> do you think my minecraft will be fixed someday?
#5132 [23:50] <mattym> Lego_Kid5, If you upgrade your graphics hardware, you should see an improvement
#5133 [23:50] <mattym> Lego_Kid5, The CPU and RAM in it are fine. The graphics are just a little older
#5134 [23:50] <Lego_Kid5> how old?
#5135 [23:50] <Lego_Kid5> by year
#5136 [23:51] <mattym> Lego_Kid5, Not sure exactly
#5137 [23:51] <Lego_Kid5> like 2-3 years
#5138 [23:51] <Lego_Kid5> by guess
#5139 [23:51] <mattym> Lego_Kid5, One sec
#5140 [23:51] <mattym> Lego_Kid5, About 5 years old
#5141 [23:51] <Lego_Kid5> damn..
#5142 [23:51] <Lego_Kid5> is that bad
#5143 [23:52] <mattym> Lego_Kid5, That is, the card itself may not be that old, but the technology in it is
#5144 [23:52] <Lego_Kid5> so where does it say on dxdiag about my physical graphic card
#5145 [23:52] <mattym> Lego_Kid5, You have a: AMD Radeon HD 5570
#5146 [23:53] <Lego_Kid5> phew
#5147 [23:53] <Lego_Kid5> its AMD
#5148 [23:53] <Lego_Kid5> good thing
#5149 [23:53] <Lego_Kid5> microsoft
#5150 [23:53] <Lego_Kid5> you know..
#5151 [23:53] * fendtster [fendtster@notlogged] has joined #minecrafthelp
#5152 [23:54] <Lego_Kid5> what graphic card do you suggest
#5153 [23:54] <Lego_Kid5> personally
#5154 [23:54] <Lego_Kid5> thats AMD
#5155 [23:54] <mattym> Lego_Kid5, We dont suggest that stuff, as we cant know for sure what will work with the rest of your system
#5156 [23:54] <Lego_Kid5> o
#5157 [23:54] <Lego_Kid5> ok
#5158 [23:55] <Lego_Kid5> so i just have to replace that and then it will get better or eathier get fixed
#5159 [23:55] <mattym> Lego_Kid5, Yeah, something newer should give you better performance
#5160 [23:55] <fendtster> how do i get help verifying an account
#5161 [23:55] <Lego_Kid5> good
#5162 [23:55] <Lego_Kid5> Now
#5163 [23:55] <Lego_Kid5> i got another question
#5164 [23:55] <mattym> fendtster, What do you mean?
#5165 [23:56] <Lego_Kid5> one of my friends have a problem with mc also
#5166 [23:56] <Lego_Kid5> he says everytime he presses play, nothing happens
#5167 [23:56] <Lego_Kid5> what do u think the problem is
#5168 [23:56] <fendtster> I need to verify my sons account but I cant enter my credit card information to verify
#5169 [23:56] <mattym> Lego_Kid5, IF they have an issue, please have them come to the chat themselves, its very hard to help someone via another person
#5170 [23:57] <Lego_Kid5> kk
#5171 [23:57] <Lego_Kid5> his name is coolguy0826
#5172 [23:57] <Lego_Kid5> just saying
#5173 [23:57] <mattym> fendtster, What is it you are trying to do?
#5174 [23:57] <fendtster> activate minecraft gameband
#5175 [23:57] <Lego_Kid5> gameband>?
#5176 [23:57] <mattym> fendtster, So you are trying to purchase the game?
#5177 [23:58] <fendtster> no it is preloaded on the game band
#5178 [23:58] <mattym> fendtster, But does he have a mojang account, with the game purchased on it
#5179 [23:59] <Lego_Kid5> Ask your son to log into his mojang account, it should say when the page comes up
#5180 [23:59] <fendtster> he has a mojang account, the account needs to be verified by me,
#5181 [23:59] <fendtster> we have the game on xbox, and pc
#5182 [23:59] <Lego_Kid5> ok..
#5183 [23:59] <Lego_Kid5> ask him to log in