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#3 [00:11] <Rubyra> Hey, I can't remember what email I tied to my minecraft account
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#5 [00:12] <GreyVulpine> Rubyra - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#6 [00:16] <Rubyra> I figured it out! Thanks though!
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#18 [00:55] <macossierra> Upgraded to OS Sierra on my iMac. The launcher opens fine. After pressing play nothing opens. Just a blank white screen within the launcher.
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#20 [00:59] <Bugboy1028> macossierra, Since this is under beta and not offical release, Minecraft won't work under it
#21 [01:00] <Precrime> Hi anyone. I have a question. I played minecraft on PC and now bought ps4 edition. I want to build a slime farm. For that i need to put in the seed on the homepage. Where do i find my actually ps4 seed? I did not entered something
#22 [01:00] <macossierra> Thanks. I spent a lot of time already trying to get it to work thinking there was a fix. I'll just have to wait till after September when the release is official. I appreciate your response.
#23 [01:01] <Bugboy1028> IT's fine, macossierra
#24 [01:01] <Bugboy1028> Wait.... It's Aug...
#25 [01:01] <Bugboy1028> :D
#26 [01:01] <urielsalis> Precrime, PS4 is not the same generation as PC
#27 [01:01] <urielsalis> Precrime, so the seed wont work anyway
#28 [01:02] <Precrime> Oh... How can i find a slime chunk then?
#29 [01:02] <urielsalis> Precrime, http://www.minecraftforum.net/forums/minecraft-playstation-4-edition/mcps4-discussion/2246232-slime-finder-for-ps4
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#31 [01:03] <Precrime> Thx. I ve seen this before but i didnt understood. There is a link to a slime chunk finder, but there i need to put in the seed
#32 [01:04] <urielsalis> Precrime, you cant get the seed because you cant get the map without breaking the EULA of sony, so probably its a fake link
#33 [01:04] <urielsalis> Precrime, its a forum that is shown in the order they were written instead of how useful, people are always putting fake stuff
#34 [01:05] <Precrime> Oh... Then there is no way to find out a slime chunk on ps4?
#35 [01:05] <webrosc> that thread is also way out dated
#36 [01:05] <webrosc> almost 2 years old
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#38 [01:09] <Precrime> So i cant build sticky pistons on ps4
#39 [01:10] <webrosc> they are in the console version
#40 [01:10] <Precrime> But how i build them if i cant build a slime chunk
#41 [01:11] <webrosc> luck of finding a slime
#42 [01:12] <Precrime> Ok thanks all for the help
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#52 [01:29] <SgtNixtreme> hello i just recieved a notification on my email that my email login account has been changed
#53 [01:29] <SgtNixtreme> i can not use the link due to it saying invalid token to dispute. what can i do?
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#55 [01:34] <Bugboy1028> sg.....
#56 [01:34] <Bugboy1028> You can leave
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#59 [01:43] <horo123> Minecraft collision occurs
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#68 [01:59] <TP_steak> when i scan on intel to update my drivers it says no drivers were detected for your product can someone help
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#77 [02:25] <TruongShaker123> why I can not put items overlap signed three straight rows in version 1.10.2
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#80 [02:29] <TruongShaker123> why I can not put items overlap signed three straight rows in version 1.10.2
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#91 [03:23] <minexo123> Hey can someone help me with windows 10 pc it wont run minecraft is there a suluion ?
#92 [03:24] <minexo123> Anyone there
#93 [03:25] <Anna> got a dxdiag report?
#94 [03:25] <Anna> or ubuntu link?
#95 [03:25] <minexo123> yep want the link
#96 [03:25] <Anna> yes
#97 [03:25] <minexo123> http://paste.ubuntu.com/23004725/
#98 [03:28] <minexo123> Anything wrong with it anna ?
#99 [03:28] <Anna> can't find the right driver for it at the moment, someone else here might be able to though
#100 [03:28] <minexo123> oh ok
#101 [03:28] <Anna> also did you fully copy and paste it?
#102 [03:29] <Anna> it looks a bit short
#103 [03:29] <minexo123> i will do it again and check
#104 [03:32] <minexo123> This one is longer i thing anna http://paste.ubuntu.com/23005251/
#105 [03:34] <minexo123> Let me know if you find something wrong or what i need tom do
#106 [03:39] <minexo123> Anna you still there
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#135 [05:08] <_CraftingFighter> Need Help.My Minecraft is crashing all the time and then comes the message : Lack of Updated graphics drivers (I have follow the help on the website to become this link : http://paste.ubuntu.com/23010129/)
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#142 [05:40] <Padjo> Have the pocket version of mine raft and the latest update will not work. It is minecraft realms. Any suggestions?
#143 [05:41] <Padjo> It appears to have updated but only the old version is available
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#145 [05:42] <ViChyavIn> How I can get a record?
#146 [05:43] <ViChyavIn> In Survival Mode.
#147 [05:48] * A_D|AFK is now known as A_D
#148 [05:50] <Ambos> You can found "13" and "cat" in dungeons
#149 [05:51] <ViChyavIn> I know. But where are other records?
#150 [05:51] <Ambos> but, the others are randomly dropped by a creeper killed by skeleton
#151 [05:52] <ViChyavIn> Clearly. Thank you!
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#157 [06:01] <ViChyavIn> How I can get a free diamond?
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#163 [06:10] <ViChyavIn> Hello? Someone?
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#165 [06:13] <didaktiker> http://paste.ubuntu.com/23013527/
#166 [06:13] <ViChyavIn> Is it spam?
#167 [06:14] * j_pedr0 [j_pedr0@notlogged] has joined #minecrafthelp
#168 [06:14] <ViChyavIn> j_pedr0!
#169 [06:15] * Vlakigamesov [Vlakigamesov@notlogged] has joined #minecrafthelp
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#171 [06:16] <j_pedr0> hello, i having some problems to open minecraft. tdriverhey say lack of update graphics drivers
#172 [06:16] <j_pedr0> they say
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#174 [06:17] <j_pedr0> *
#175 [06:17] * Vlakigamesov [Vlakigamesov@notlogged] has joined #minecrafthelp
#176 [06:17] <ViChyavIn> Try reinstall it.
#177 [06:17] <j_pedr0> and i do what they told me to do. and send the link http://paste.ubuntu.com/23013123/
#178 [06:18] <j_pedr0> for support´
#179 [06:18] <ViChyavIn> What OS do you have?
#180 [06:20] <j_pedr0> i have windows 7
#181 [06:20] <ViChyavIn> Hmm...
#182 [06:21] <ViChyavIn> Yeah...
#183 [06:21] <ViChyavIn> I don't now.
#184 [06:21] <ViChyavIn> It was a joke!
#185 [06:21] <j_pedr0> XD
#186 [06:22] <ViChyavIn> Did you like it?
#187 [06:22] <j_pedr0> yeah
#188 [06:22] <j_pedr0> ~but help please
#189 [06:23] * bildramer [bildramer@notlogged] has quit. (Ping timeout: 190 seconds)
#190 [06:23] <ViChyavIn> Do you want another joke?
#191 [06:24] <j_pedr0> no
#192 [06:25] <j_pedr0> you can help me? if not, please tell me, and i try another way
#193 [06:26] <ViChyavIn> I can't help you, sorry, but I try call a knowing person.
#194 [06:27] <j_pedr0> ok thks
#195 [06:27] <ViChyavIn> Now, wait little.
#196 [06:27] <j_pedr0> ok
#197 [06:28] <ViChyavIn> I send a massage.
#198 [06:29] <j_pedr0> thks
#199 [06:29] <ViChyavIn> A joke?
#200 [06:29] <ViChyavIn> While we wait him.
#201 [06:30] <j_pedr0> ok
#202 [06:30] * An_Angry_Brit [An_Angry_Brit@notlogged] has quit. (Ping timeout: 186 seconds)
#203 [06:31] <ViChyavIn> Look! A bird on the sky!..
#204 [06:31] <ViChyavIn> Did you look?
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#206 [06:32] <j_pedr0> no
#207 [06:32] <j_pedr0> i see a video on youtube and i will try
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#209 [06:32] <j_pedr0> now i thing im doing a update my intel
#210 [06:33] <Peter> Hello I forgot my email address that i used for my account, how can i find it out with my username???
#211 [06:33] <ViChyavIn> bildramer: can you help j_pedr0?
#212 [06:33] * Peter is now known as Guest8680
#213 [06:33] <Guest8680> Hello I forgot my email address that i used for my account, how can i find it out with my username???
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#218 [06:33] <j_pedr0> no i cant help
#219 [06:33] <ViChyavIn> Anybody help him!
#220 [06:34] <j_pedr0> XD
#221 [06:34] <j_pedr0> this is a joke
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#223 [06:34] <ViChyavIn> Yeah.
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#227 [06:35] <ViChyavIn> OMG! Do you know why all birds are living on apples?
#228 [06:36] <j_pedr0> no
#229 [06:36] <ViChyavIn> Because they like apples!
#230 [06:36] <j_pedr0> that was not so good
#231 [06:37] <j_pedr0> i will live
#232 [06:37] <j_pedr0> see ya
#233 [06:37] <ViChyavIn> Oh, sorry.
#234 [06:37] * j_pedr0 [j_pedr0@notlogged] has quit. (Quit: Web client closed)
#235 [06:37] <ViChyavIn> Noooo!
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#237 [06:37] <ViChyavIn> Hm.
#238 [06:38] <Criet> When I start my Minecraft in the Launcher the Game Output changes to a full white screen and the game doesn't start?
#239 [06:38] <ViChyavIn> Someone?
#240 [06:38] <ViChyavIn> What did you do at the game before?
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#242 [06:39] <_CraftingFighter> http://paste.ubuntu.com/23010129/
#243 [06:40] <Criet> I re-installed Minecraft because I restarted my PC one night and now MC doesn't launch
#244 [06:40] <Criet> When I use the normal Minecraft.exe alternative download it launches but I would rather have the installer
#245 [06:40] <ViChyavIn> Hm... You have done something worse.
#246 [06:40] <Criet> Or can I still mod my game w/o the installer?
#247 [06:41] <ViChyavIn> I think so.
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#249 [06:41] <ViChyavIn> If I'm not mistaken.
#250 [06:42] <Criet> Ill try
#251 [06:43] <ViChyavIn> Try.
#252 [06:44] <Criet> Yeah see using the alternative launcher it works but now I have the folders on my desktop, which is fine
#253 [06:45] <ViChyavIn> Fine!
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#274 [07:23] <richler> me and my friend cant login on minecraft.net or mojang.com anyone similliar problems?
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#279 [07:44] <Minecrafter> hi
#280 [07:44] <Minecrafter> I have got a gift code If I redeem this can I change my skin, username, email?
#281 [07:44] <Minecrafter> sorry for my English
#282 [07:45] <Minecrafter> can someone help? I haven't got time :(
#283 [07:46] <Minecrafter> I have got a gift code If I redeem this can I change my skin, username, email?
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#287 [07:47] <Minecrafter> I have got a gift code If I redeem this can I change my skin, username, email?PLS SOMEONE HELP I NEED TO GO!!
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#291 [07:50] <Minecrafter> I have got a gift code If I redeem this can I change my skin, username, email?PLS SOMEONE HELP I NEED TO GO!!
#292 [07:50] <Minecrafter> I have got a gift code If I redeem this can I change my skin, username, email?PLS SOMEONE HELP I NEED TO GO!!
#293 [07:50] <Minecrafter> I have got a gift code If I redeem this can I change my skin, username, email?PLS SOMEONE HELP I NEED TO GO!!
#294 [07:50] <Minecrafter> I have got a gift code If I redeem this can I change my skin, username, email?PLS SOMEONE HELP I NEED TO GO!!
#295 [07:50] * Absol kicked Minecrafter from #minecrafthelp (Reason: inecrafter :Stop spamming)
#296 [07:50] <_CraftingFighter> http://paste.ubuntu.com/23010129/
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#298 [07:50] <Minecrafter> I have got a gift code If I redeem this can I change my skin, username, email?PLS SOMEONE HELP I NEED TO GO!!
#299 [07:50] <Minecrafter> I have got a gift code If I redeem this can I change my skin, username, email?PLS SOMEONE HELP I NEED TO GO!!
#300 [07:50] <Minecrafter> I have got a gift code If I redeem this can I change my skin, username, email?PLS SOMEONE HELP I NEED TO GO!!
#301 [07:51] * kirby|gone is now known as mrkirby153
#302 [07:52] <Minecrafter> *crys*
#303 [07:52] <Minecrafter> I have got a gift code If I redeem this can I change my skin, username, email?PLS SOMEONE HELP I NEED TO GO!!
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#312 [08:00] <MarsDiamant> hello?
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#314 [08:00] <MarsDiamant> hello?
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#332 [08:22] <ViChyavIn> Hello?
#333 [08:25] <_CraftingFighter> http://paste.ubuntu.com/23010129/
#334 [08:25] <_CraftingFighter> need help :D
#335 [08:25] <ViChyavIn> Yes.
#336 [08:26] <ViChyavIn> Can I use a name tags to villagers?
#337 [08:27] <ViChyavIn> Oops. Bye!
#338 [08:27] <princess-nyvia> ViChyavIn: we only really help with technical issues here, but yes iirc
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#340 [08:27] <princess-nyvia> Well then
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#344 [08:37] <SarahD> So I downloaded pixelmon yesterday and it all works fine but I wanted to change server and that server was on 1.7.10 rather than 1.8. So I downloaded the pixelmon for 1.7.10 and swapped it to the mod file but now when I try to join the server it crashes and says java.lang.IndexOutOfBoundsException
#345 [08:39] <SarahD> I have to go soon but I'll join again later with the same problem if it hasn't been sorted by then
#346 [08:41] <SarahD> anyone?
#347 [08:42] <Andrio> SarahD, that happens when your render distance is set too high.
#348 [08:42] <Andrio> I recommend using a different game directory for 1.7.10
#349 [08:42] <Andrio> (click Edit Profile in the launcher)
#350 [08:42] <SarahD> ok
#351 [08:43] <SarahD> how do i do that
#352 [08:47] <SarahD> ...
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#357 [08:55] <sareng> dxdig fixed so many time still showing same problem
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#368 [09:13] <keasdf> hey so if i want to play a game with my brother after i open LAN in singleplayer then what?
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#375 [09:23] <Abid13> I want to know if Minecraft PC Edition is compatible with an Acer Aspire timelineX 4820T. The computer currently runs windows 10. I tried downloading the demo and running it to make sure Minecraft works before I purchase it but when I clicked on play on the Minecraft launcher it came up with an error about the pixel format not being accelerated. It also said that my graphics driver was outdated and it took me to the minecraft support website which told
#376 [09:23] <Abid13> I followed the steps and found out my graphics driver is up to date. Since the laptop originally ran Windows 7 would reverting back to Windows 7 allow me to run Minecraft. Is there anyway you could help?
#377 [09:25] <Andrio> ??> Abid13 win/DXDiag
#378 [09:25] <Absol> Abid13: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#379 [09:26] <Abid13> ive tried that
#380 [09:26] <Abid13> but my drivers are up to date
#381 [09:26] <Andrio> keasdf, your brother should click Multiplayer, and your world should appear automatically.
#382 [09:27] <Andrio> Abid13, can you show me the link to your report?
#383 [09:28] <Abid13> report
#384 [09:28] <Abid13> Well the error i get
#385 [09:28] <Abid13> is about the pixel format not being accelerated
#386 [09:30] <Andrio> I guess not
#387 [09:30] <Andrio> ??> Abid13 win/DXDiag
#388 [09:30] <Absol> Abid13: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#389 [09:30] <Abid13> In early versions of minecraft I could play it but that was when the computer ran windows 7 so im wondering if I revert back to windows 7 from windows 10 will i be able to run minecraft
#390 [09:30] <Andrio> Probably.
#391 [09:31] <Abid13> oh win/dxdiag
#392 [09:31] <Abid13> well
#393 [09:31] <Abid13> current
#394 [09:31] <Abid13> im not on that pc
#395 [09:31] <Abid13> but the graphics it runs are i think
#396 [09:32] <Abid13> Intel(R) HD Graphics
#397 [09:32] <Abid13> And the processer is
#398 [09:32] <Abid13> Intel core i3- M 350
#399 [09:36] <Andrio> Some HD Graphics cards are unsupported on Windows 10.
#400 [09:36] <CubeTheThird> that one is "partially supported"
#401 [09:37] <CubeTheThird> if the drivers carried over from the previous version of windows, the game will work provided it's using an older version of java (aka use the .msi installer and launcher)
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#403 [09:37] <CubeTheThird> if not you'll have to downgrade windows
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#408 [09:45] <victorfg78> cc
#409 [09:46] <Pouic78> cc
#410 [09:46] <Pouic78> c
#411 [09:46] <CubeTheThird> carbon copy
#412 [09:46] <victorfg78> jsp comment d'eder
#413 [09:46] <Pouic78> help me plize
#414 [09:46] <CubeTheThird> with what?
#415 [09:46] <victorfg78> pouic has got forgot passeworde
#416 [09:46] <CubeTheThird> victorfg78, have you tried resetting your password?
#417 [09:47] * ViChyavIn [ViChyavIn@notlogged] has joined #minecrafthelp
#418 [09:47] <victorfg78> im frenche
#419 [09:47] <ViChyavIn> Can I
#420 [09:47] <Pouic78> i forgot my password and am french
#421 [09:47] <ViChyavIn> I am Russian.
#422 [09:47] <CubeTheThird> ?? account/reset-password
#423 [09:47] <Absol> account/reset-password: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#424 [09:47] <Absol> account/reset-password: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#425 [09:47] * kirby|gone is now known as mrkirby153
#426 [09:48] <victorfg78> thanks you
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#430 [09:49] <ViChyavIn> Can chicken kill me?
#431 [09:49] <CubeTheThird> ViChyavIn, only if it has a zombie on it
#432 [09:49] <ViChyavIn> Thanks.
#433 [09:50] <victorfg78> email nos valide ????
#434 [09:50] <victorfg78> for pouic
#435 [09:50] <CubeTheThird> victorfg78, then you will have to contact Mojang
#436 [09:50] <CubeTheThird> ??> victorfg78 mojang/email
#437 [09:50] <Absol> victorfg78: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#438 [09:50] <Absol> victorfg78: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#439 [09:51] <Pouic78> :(
#440 [09:51] <ViChyavIn> How I can get a command block in Survival Mode?
#441 [09:51] <Pouic78> Bad authenticity token
#442 [09:52] <CubeTheThird> ViChyavIn, you cannot
#443 [09:52] <ViChyavIn> ...
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#446 [09:53] <ViChyavIn> Is it official Mojang AB's channel?
#447 [09:53] * victorfg78 [victorfg78@notlogged] has quit. (Quit: Web client closed)
#448 [09:53] <victorfg78_> dc ???????
#449 [09:53] <CubeTheThird> ViChyavIn, this channel is run by volunteers. And we assist with technical problems with the game
#450 [09:53] <CubeTheThird> victorfg78_, if you have questions about how to play, I recommend you visit the minecraft wiki
#451 [09:53] <CubeTheThird> oops
#452 [09:54] <CubeTheThird> ViChyavIn, if you have questions about how to play, I recommend you visit the minecraft wiki
#453 [09:54] <CubeTheThird> ViChyavIn, if you have questions about how to play, I recommend you visit the minecraft wiki
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#456 [09:55] <victorfg78_> suddenly ??????
#457 [09:55] <ViChyavIn> Thank you for explaining. I thought this channel helps players to play.
#458 [09:55] <Pouic78> :(
#459 [09:55] <victorfg78_> pouic has problem
#460 [09:55] <CubeTheThird> ??> Pouic78 mojang/email
#461 [09:55] <Absol> Pouic78: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#462 [09:55] <Absol> Pouic78: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#467 [10:00] <qw3> Today I logged into minecraft and it asked me to enter my email and password, I did it and it says "Sorry, but we couldn't connect to our servers. Please make sure that you are online and that Minecraft is not blocked (SunCertPathBuilderException: unable to find valid certification path to requested target)"
#468 [10:01] <CubeTheThird> qw3, what anti-virus and firewall software do you have?
#469 [10:01] <qw3> Windows firewall and Malwarebytes
#470 [10:01] <CubeTheThird> qw3, in that case let's do a different malware scan
#471 [10:01] <CubeTheThird> ??> qw3 av/adwcleaner
#472 [10:01] <Absol> qw3: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#473 [10:01] <Absol> qw3: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#474 [10:01] <qw3> Alright I'll try that
#475 [10:04] <qw3> Didn't find anything
#476 [10:04] <ViChyavIn> Can I bye Minecraft with a SIM-card?
#477 [10:05] <CubeTheThird> ViChyavIn, ummm I don't understand that. A SIM card is used for a cell phone or mobile device to get information about your mobile carrier. Unless you're talking about a different kind of card?
#478 [10:07] * MermaidG [MermaidG@notlogged] has quit. (Ping timeout: 195 seconds)
#479 [10:07] <qw3> AdwCleaner didn't find anything, do you need a dxdiag report?
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#482 [10:07] <ViChyavIn> We can buy games and apps for money from cost of SIM-card. Can I get Minecraft with sich way? My knowledge of English us
#483 [10:08] <ViChyavIn> ... is not perfect
#484 [10:08] <CubeTheThird> ??> qw3 tools/hjt
#485 [10:08] <Absol> qw3: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#486 [10:08] <Absol> qw3: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#488 [10:09] <CubeTheThird> ViChyavIn, perhaps the Pocket Edition on mobile. The PC edition only accepts credit card and paypal
#489 [10:09] <ViChyavIn> Thank you for answer.
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#493 [10:12] <qw3> HijackThis>http://paste.ubuntu.com/23030265/
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#496 [10:13] <CubeTheThird> qw3, I see the problem. Your hosts file has manually assigned addresses for authserver.mojang.com and sessionserver.mojang.com
#497 [10:14] * MermaidG [MermaidG@notlogged] has quit. (Client Quit)
#498 [10:14] <qw3> I check those and fix them?
#499 [10:14] <qw3> Or can I manually remove them from hosts file?
#500 [10:14] <CubeTheThird> qw3, manually remove them
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#503 [10:15] <qw3> I dont know if this is suppose to happen but I see the SYSTEM drive when I open explorer
#504 [10:15] <CubeTheThird> ..?
#505 [10:15] <CubeTheThird> ..?
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#507 [10:16] <qw3> It shows up another partition called SYSTEM and I think it's the system reserved part
#508 [10:16] <BLITZ_HD> http://paste.ubuntu.com/23029815/
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#510 [10:16] <CubeTheThird> BLITZ_HD, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
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#512 [10:17] <CubeTheThird> qw3, no idea
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#515 [10:20] <qw3> It works now, thanks :)
#516 [10:20] <CubeTheThird> awesome!
#517 [10:20] <qw3> I was up all night deleting the minecraft directory, uninstalling java...
#518 [10:21] <MermaidG> New User unable to get started due to pixel format not excellerated. no driver update found for graphics. http://paste.ubuntu.com/23028378/
#519 [10:21] <CubeTheThird> MermaidG, one moment
#520 [10:22] <CubeTheThird> MermaidG, download and install catalyst software: http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows+7+-+64
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#523 [10:23] <timothy> my game will not load and keeps crashing saying "not enough memory" but i did everything the out of memory hopper said to do, what do i do next?
#524 [10:23] <MermaidG> ok.thanks
#525 [10:25] <CubeTheThird> timothy, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#526 [10:27] <timothy> http://paste.ubuntu.com/23031571/
#527 [10:28] <CubeTheThird> timothy, can you also send me a paste of the Launcher Log?
#528 [10:29] <timothy> sure
#529 [10:30] <timothy> acually i just reset minecraft and it works now, if this happens again i will come back, thanks!
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#542 [10:58] <Mxl33GAL> SunCertPathBuilderException: unable to find valid certification path to requested target
#543 [10:58] <Mxl33GAL> Why is that happening
#544 [10:58] <qw3> I had the exact same problem but I fixed it... something with the hosts file
#545 [10:58] <Mxl33GAL> how do i fixed
#546 [10:59] <qw3> I dont know if I'm "permitted" to help you but sure
#547 [10:59] <CubeTheThird> Mxl33GAL, what anti-virus and firewall software do you have?
#548 [10:59] <Mxl33GAL> 360 total security
#549 [10:59] <CubeTheThird> Mxl33GAL, ok let's start with a malware scan
#550 [11:00] <CubeTheThird> ??> Mxl33GAL av/adwcleaner
#551 [11:00] <Absol> Mxl33GAL: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#552 [11:00] <Absol> Mxl33GAL: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#553 [11:00] <CubeTheThird> qw3, if you're not giving bad advice, we don't care
#554 [11:00] <mattym> CubeTheThird, Isnt 360 a Norton thing?
#555 [11:02] <CubeTheThird> yes
#556 [11:02] <mattym> CubeTheThird, Is there a new fix for that, are we not just recomending removal anymore?
#557 [11:03] <CubeTheThird> I've not found a particularly strong pattern between norton and minecraft issues
#558 [11:03] <CubeTheThird> while I don't like norton, I find usually a malware scan fixes it
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#573 [11:18] <Spam> hi
#574 [11:18] * Damien_Winning [Damien_Winning@notlogged] has joined #minecrafthelp
#575 [11:18] <CubeTheThird> hello Spam
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#577 [11:18] <Spam> hi
#578 [11:18] <Spam> when i play minecraft realms
#579 [11:18] * death4u3520 [death4u3520@notlogged] has joined #minecrafthelp
#580 [11:18] <Spam> it keeps crashing every time this 1 person is on
#581 [11:18] <Spam> do u think he is hacking it?
#582 [11:18] <CubeTheThird> Spam, do you get a crash report?
#583 [11:18] <Spam> yes
#584 [11:18] <Damien_Winning> when i open minecraft and select play it does not actually open up minecraft it stays on the same screen
#585 [11:18] <Spam> i frogot to report tho
#586 [11:19] <Spam> next time it happens
#587 [11:19] <CubeTheThird> Spam, copy the report onto http://paste.ubuntu.com and give the URL here.
#588 [11:19] <Spam> ok
#589 [11:19] <CubeTheThird> ??> Damien_Winning launcher/game-output
#590 [11:19] <Absol> Damien_Winning: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#591 [11:19] <Absol> Damien_Winning: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#592 [11:19] <death4u3520> how do i buy full game from demo ?
#593 [11:20] <CubeTheThird> death4u3520, you purchase it from minecraft.net/store
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#595 [11:20] <Damien_Winning> it doesnt show anything on my game output it is blank
#596 [11:20] <CubeTheThird> Damien_Winning, then please copy the launcher log instead
#597 [11:20] <death4u3520> i was playing demo mode i want to buy it now
#598 [11:21] <Damien_Winning> i pasted it to the link provided
#599 [11:21] <CubeTheThird> Damien_Winning, give the link to your paste here
#600 [11:21] <CubeTheThird> death4u3520, as I said, you can buy it on minecraft.net/store
#601 [11:21] <Damien_Winning> http://paste.ubuntu.com/23036708/
#602 [11:23] <CubeTheThird> Damien_Winning, delete your game launcher, and install the newer (.msi) one from https://minecraft.net/download
#603 [11:24] <Spam> hi
#604 [11:24] <Spam> hi
#605 [11:24] <Spam> hi
#606 [11:24] <CubeTheThird> Spam, if you have something to say just say it
#607 [11:26] <Damien_Winning> it didnt work
#608 [11:26] <Damien_Winning> still does not go to the game
#609 [11:27] <CubeTheThird> Damien_Winning, can you send the new launcher log?
#610 [11:28] <Damien_Winning> copy and paste it again?
#611 [11:28] <CubeTheThird> yes
#612 [11:28] <Damien_Winning> thttp://paste.ubuntu.com/23037445/
#613 [11:30] <CubeTheThird> Damien_Winning, hmm. in the launcher click Edit Profile, and uncheck the Executable box
#614 [11:33] <Damien_Winning> THAT WORKED
#615 [11:33] <Damien_Winning> THANK YOU
#616 [11:33] <CubeTheThird> awesome! glad it worked!
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#624 [11:40] <Mxl33GAL> CubeTheThird I Did Everything now what do i have to do
#625 [11:41] <CubeTheThird> Mxl33GAL, try playing again
#626 [11:41] <Mxl33GAL> The same thing happens
#627 [11:42] <CubeTheThird> ??> Mxl33GAL tools/hjt
#628 [11:42] <Absol> Mxl33GAL: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#629 [11:42] <Absol> Mxl33GAL: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#630 [11:44] <Mxl33GAL> http://paste.ubuntu.com/23038954/
#631 [11:44] <CubeTheThird> Mxl33GAL, you didn't paste the full report
#632 [11:45] <Mxl33GAL> yes
#633 [11:45] <CubeTheThird> Mxl33GAL, although.. strange you seem to have the issue the last person had
#634 [11:45] <Mxl33GAL> thats all it give me
#635 [11:45] <CubeTheThird> Mxl33GAL, do you know how to edit your hosts file
#636 [11:45] <qw3> :o
#637 [11:45] <CubeTheThird> that's really weird
#638 [11:45] <CubeTheThird> same IP address too
#639 [11:46] <Mxl33GAL> What should i do?
#640 [11:46] <CubeTheThird> Mxl33GAL, do you know how to edit your hosts file
#641 [11:46] <Mxl33GAL> no
#642 [11:47] <Mxl33GAL> http://paste.ubuntu.com/23039230/
#643 [11:47] <Mxl33GAL> thats the full report
#644 [11:47] <CubeTheThird> Mxl33GAL, ok follow these instructions to edit it: https://www.petri.com/easily-edit-hosts-file-windows-10
#645 [11:47] <CubeTheThird> Mxl33GAL, you'll have to scroll down to get to the instructions
#646 [11:47] <CubeTheThird> Mxl33GAL, when you edit it, remove the entries for sessionserver.mojang.com and authserver.mojang.com
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#648 [11:48] <qw3> Prior to my error I did install MCLeaks Authenticator and it might have changed the hosts file
#649 [11:48] <CubeTheThird> that'd probably be it then
#650 [11:50] <Mxl33GAL> ok i did everythong
#651 [11:51] <robsiew> I am running minecraft on a mac. OS X El Capitan. All of a sudden one day a couple months ago my launcher tried to update and from then on I cannot get it to update. It looks like it's downloading and then at the end it gives me an error message that it cannot update and I can't get into my game at all.
#652 [11:51] <Mxl33GAL> yeah i installed the MCleaks authenticator
#653 [11:51] <CubeTheThird> Mxl33GAL, after that close and re-open the launcher and try again
#654 [11:51] <CubeTheThird> robsiew, what anti-virus and firewall software do you have?
#655 [11:51] <robsiew> Avast
#656 [11:51] <qw3> I think there was a way in the authenticator to change back to the mojang auth servers...
#657 [11:51] <Mxl33GAL> Thanks Man You Are Awesome thanks qw3 too
#658 [11:51] <Mxl33GAL> any way i could give you a feedback
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#660 [11:52] <CubeTheThird> you just did?
#661 [11:52] <Mxl33GAL> xd
#662 [11:52] <Mxl33GAL> ok thanks bye
#663 [11:52] <qw3> I haven't tried it but that could've fixed it... maybe
#664 [11:52] <CubeTheThird> robsiew, avast has been known to cause this issue for Mac users. Disable the following in avast: link scanner, web and file scanner, and firewall. After that re-open the launcher
#665 [11:52] <CubeTheThird> robsiew, avast has been known to cause this issue for Mac users. Disable the following in avast: link scanner, web and file scanner, and firewall. After that re-open the launcher
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#667 [11:52] <CubeTheThird> robsiew, once the launcher updates you can re-enable those settings
#668 [11:52] <robsiew> thank you! I'll give this a try!
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#672 [12:00] <robsiew> Well, now I tried installing Minecraft again and it's telling me the file is damaged and can't be opened. I tried redownloading it and it also says it's damaged and can't be opened
#673 [12:00] <CubeTheThird> robsiew, do you mean off https://minecraft.net/download ?
#674 [12:01] <robsiew> let me make sure it's the right site
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#676 [12:02] <robsiew> yes, doing it again from your link
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#678 [12:02] <robsiew> do I need to restart my computer after changing avast?
#679 [12:03] <ViChyavIn> Can I play Minecraft with controller, not keyboard?
#680 [12:03] <robsiew> So, the file downloads and appears to install. Then when I click on the icon for minecraft it tells me it's damaged and won't open it
#681 [12:05] <CubeTheThird> robsiew, hmm let's try a different launcher
#682 [12:05] <CubeTheThird> ??> robsiew dl/client/linux
#683 [12:05] <Absol> robsiew: Launcher: https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.jar
#684 [12:05] <CubeTheThird> ViChyavIn, the Windows 10 beta edition should support that. The PC edition currently does not
#685 [12:05] <robsiew> ok trying now
#686 [12:05] <ViChyavIn> Thanks.
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#690 [12:07] <robsiew> i got the launcher!
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#692 [12:07] <CubeTheThird> awesome!
#693 [12:07] <robsiew> thanks! will it try to update from this? that's where I ran into problems
#694 [12:09] <CubeTheThird> robsiew, I don't follow
#695 [12:09] <CubeTheThird> robsiew, the launcher I gave you doesn't "install" the same way the other one does. It won't do the same kind of updates
#696 [12:09] <robsiew> Okay! That's what I wondered. Thank you for your help!
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#698 [12:13] <CubeTheThird> no problem :3
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#702 [12:20] <[przemekl21> http://paste.ubuntu.com/23042357/
#703 [12:21] <kinggoesgaming> poopers CubeTheThird <3
#704 [12:21] <CubeTheThird> [przemekl21, one moment
#705 [12:22] <CubeTheThird> [przemekl21, download and install http://www.nvidia.com/download/driverResults.aspx/99994/en-us
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#711 [12:27] <Kieran72> Hey my account has been hacked, what should i do?
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#714 [12:27] <Versions> I need help, I keep crashing when I log onto a server
#715 [12:27] <Versions> I need help, I keep crashing when I log onto a server
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#717 [12:28] <Versions> I have the crash report if you guys need it
#718 [12:28] <Kieran72> Anyone on that could help me with my issue?
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#723 [12:31] <CubeTheThird> Versions, copy the crash report onto http://paste.ubuntu.com and give the URL here.
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#725 [12:31] <tackledragon29> Hey guys and gals. Having trouble with Windows 10 and an Intel Graphics Chipset
#726 [12:31] * Mr_Hytrack [Mr_Hytrack@notlogged] has joined #minecrafthelp
#727 [12:31] <_poseidon_IX> i have the same problem
#728 [12:31] <CubeTheThird> tackledragon29, which chipset?
#729 [12:31] <_poseidon_IX> i cant get minecraft to work
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#731 [12:32] <tackledragon29> Intel(R) B43 Express Chipset (Microsoft Corporation - WDDM 1.1)
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#734 [12:34] <mattym> _poseidon_IX, What happens when you try to start it?
#735 [12:34] <CubeTheThird> tackledragon29, B43? Do you mean G43?
#736 [12:34] <tackledragon29> B43 is what came with the DxDiag report
#737 [12:34] <CubeTheThird> tackledragon29, can you send us a copy of the dxdiag report?
#738 [12:35] <tackledragon29> Sure can!
#739 [12:36] <_poseidon_IX> i have the same problem, With outdated graphic cards
#740 [12:36] <CubeTheThird> _poseidon_IX, do you have a dxdiag report?
#741 [12:36] <_poseidon_IX> yes
#742 [12:36] <_poseidon_IX> shal i copy and paste it here?
#743 [12:36] <CubeTheThird> _poseidon_IX, give a URL to it here
#744 [12:36] <tackledragon29> waiting on Ubuntu
#745 [12:37] <dannielle_> http://paste.ubuntu.com/23042904/
#746 [12:38] <dannielle_> i was to tackledragon29 lol
#747 [12:38] <tackledragon29> http://pastebin.com/ShG3F3aQ
#748 [12:38] <tackledragon29> Ubuntu wouldn't work for me at all lol
#749 [12:39] <CubeTheThird> wow is it ever slow today
#750 [12:39] <CubeTheThird> tackledragon29, huh never heard of B series, but that's intel 4 series, which isn't supported beyond windows 7
#751 [12:40] <tackledragon29> Ugh that's what I thought. My Dad kind of screwed the pooch when he updated my little brothers computer. Sucks, he just really wants to play Minecraft :/
#752 [12:40] <CubeTheThird> tackledragon29, how long ago did he upgrade?
#753 [12:41] <tackledragon29> Sometime this month I think.
#754 [12:41] <_poseidon_IX> so basically ill have to downgrade my windows? back to 7 ?
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#756 [12:41] <CubeTheThird> ??> tackledragon29 win/downgrade
#757 [12:41] <Absol> tackledragon29: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#758 [12:42] <CubeTheThird> _poseidon_IX, you also have intel 4 series on Windows 10?
#759 [12:42] <dannielle_> no i have a intel core 2
#760 [12:42] <tackledragon29> Thanks guys, gonna try that!
#761 [12:43] <CubeTheThird> wow ubuntu paste is crashing on me
#762 [12:43] <kinggoesgaming> o.O
#763 [12:43] <[przemekl21> thank you
#764 [12:43] <CubeTheThird> dannielle_, can you paste it on https://gist.github.com instead?
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#766 [12:43] <dannielle_> but i did upgrade it to windows 10 ever since then minecraft has never worked..
#767 [12:43] <dannielle_> like the URL?
#768 [12:43] <CubeTheThird> dannielle_, in your dxdiag report do you see Intel 4 series chipset, or something like that?
#769 [12:44] <tackledragon29> Must have been longer than a month ago somehow. Crap. I'll find something else.
#770 [12:44] <dannielle_> i dont think so no
#771 [12:44] <CubeTheThird> tackledragon29, Linux is an option ;)
#772 [12:44] <CubeTheThird> dannielle_, hmm ok then ya, paste it onto https://gist.github.com and give that URL here instead
#773 [12:45] <dannielle_> ok no probs i will do
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#781 [12:46] <tackledragon29> If it was my computer, possibly! Thanks again everyone, gonna see what magic I can possibly work.
#782 [12:46] <CptnMittens> Is there anyway I can change my email without having to answer security questions?
#783 [12:47] <dannielle_> probs not no lol
#784 [12:47] <CptnMittens> ¬_¬
#785 [12:47] <CptnMittens> well I'm forked
#786 [12:48] <dannielle_> i posted it CubeTheThird
#787 [12:48] <CubeTheThird> dannielle_, give the URL to it here
#788 [12:49] <CubeTheThird> CptnMittens, contact Mojang about it
#789 [12:49] <dannielle_> https://gist.github.com/discover
#790 [12:49] <CubeTheThird> ??> CptnMittens mojang/email
#791 [12:49] <Absol> CptnMittens: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#792 [12:49] <CubeTheThird> dannielle_, no, that's not it
#793 [12:49] <Absol> CptnMittens: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#794 [12:49] <CubeTheThird> dannielle_, be sure to submit it by clicking 'create secret gist'
#795 [12:49] <dannielle_> oh i didnt do tht :L
#796 [12:49] <CubeTheThird> dannielle_, woa! nvm the other one loaded
#797 [12:50] <CubeTheThird> dannielle_, umm.. wow I don't think your computer even meets the minimum requirements for the game
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#800 [12:50] <CubeTheThird> wait.. this isn't yours...
#801 [12:50] <dannielle_> ok no probs ive had it runnin on here before on windows 7 tho :L aww :(
#802 [12:51] <CubeTheThird> dannielle_, well if that's the case you'll have to downgrade to windows 7 at the very least
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#804 [12:51] <CubeTheThird> dannielle_, but really you should be investing in a newer computer if you want to play properly, particularly newer versions of the game
#805 [12:51] <CptnMittens> Thank you :)
#806 [12:52] <CubeTheThird> anywho I g2g
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#808 [12:53] <dannielle_> oh yea i usually play on desktop pc anyways. but my bf is always on tht. im on this crappy laptop lol wish we cud both play together lol
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#820 [13:01] <JumikaHappy> Люди у меня проблема
#821 [13:02] <dcnoblejr> Python with Minecraft. 1.9 using mcli modules. mc.player,getDirection() fails -- even with minecraft.py added code. Get "name" error yet the getTilePos() works and is identical except for the ,getDirection
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#824 [13:02] <dcnoblejr> sorry mcli module
#825 [13:03] <mattym> dcnoblejr, WHat?
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#827 [13:04] <dcnoblejr> typo using mcpi module not mcli
#828 [13:04] <mattym> dcnoblejr, Sounds like a lot of 3rd party stuff, and this is not the right place for that.
#829 [13:05] <dcnoblejr> Ok, thx anyway
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#836 [13:23] <NLG> Hello, I am unable to log in. Not becuase i forgot my login, i get the following error: suncertpathbuilderexception unable to find valid certification path
#837 [13:23] * ANON [ANON@notlogged] has joined #minecrafthelp
#838 [13:24] <mattym> NLG, Did you download something called MCL Authenticator or something like that?
#839 [13:24] <ANON> the time i just start a world or server it just crashs any advice?
#840 [13:25] <mattym> ??> ANON launcher/crash-log?
#841 [13:25] <mattym> ??> ANON launcher/crash-log
#842 [13:25] <Absol> ANON: We need to see your crash log, which appears after a crash.
#843 [13:25] <Absol> ANON: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#850 [13:27] <ANON> which part is it
#851 [13:27] <Bob> Guys i have minecraft but it wont let me play it
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#853 [13:28] <Bob> it says i dont have it but i was playing just the other day
#854 [13:28] <Bob> it says i dont have it but i was playing just the other day
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#856 [13:29] <Bob> please help me
#857 [13:30] <Bob> i dont know what to do
#858 [13:30] <ANON> Completely ignored arguments: [--nativeLauncherVersion, 307]
#859 [13:30] <ANON> Completely ignored arguments: [--nativeLauncherVersion, 307]
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#861 [13:31] <ANON> Completely ignored arguments: [--nativeLauncherVersion, 307] is this it guys?
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#864 [13:33] <Rihatsu> hello
#865 [13:34] <Rihatsu> Pixel Format Not Accelerated problem
#866 [13:34] <Jooo> My laptop runs choppy on Windows 10 plz help
#867 [13:34] <Bugboy1028> ??> Rihatsu win/dxdiag
#868 [13:34] <Absol> Rihatsu: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#869 [13:34] <Bugboy1028> Jooo, were you here before?
#870 [13:34] <Jooo> No I was not
#871 [13:35] <Rihatsu> I have followed this information
#872 [13:35] <Jooo> Can you please help me
#873 [13:36] <Bugboy1028> Rihatsu, link?
#874 [13:36] <Bugboy1028> ??> Jooo win/dxdiag
#875 [13:36] <Absol> Jooo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#876 [13:37] <Rihatsu> http://paste.ubuntu.com/23047176/
#877 [13:38] <Bugboy1028> THat's not whole thing, Rihatsu
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#879 [13:38] <kinggoesgaming> in either case win 10 and intel 4 series
#880 [13:38] <Rihatsu> what is missing?
#881 [13:38] <badman> set me bags
#882 [13:38] <badman> of noot
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#885 [13:39] <kinggoesgaming> Rihatsu: you need to downgrade to windows 7 in order to play minecraft. your graphics hardware is not supported in win8,8.1 and 10
#886 [13:40] <Rihatsu> OK thank you very much
#887 [13:40] <Speedy-jus> Pixel Format Not Accelerated This error message is commonly caused by outdated video card drivers. To fix this, you generally need to update your video card drivers,
#888 [13:40] <Speedy-jus> can sombody dutch speeking?
#889 [13:41] <Speedy-jus> nederlands?
#890 [13:41] <Rihatsu> the problem is that being an old hardware are no longer being updated
#891 [13:41] <ANON> Completely ignored arguments: [--nativeLauncherVersion, 307] ANY ADVICE GUYS?
#892 [13:42] <Speedy-jus> and what can i do ?
#893 [13:42] <mattym> ANON, Get the full log the way you were instructed
#894 [13:42] <mattym> Speedy-jus, Do you have the link to your dxdiag report? If so please post the link in this chat.
#895 [13:42] <ANON> ok
#896 [13:43] <Speedy-jus> ok but its big
#897 [13:43] <Speedy-jus> o ok
#898 [13:43] <Speedy-jus> http://paste.ubuntu.com/23047180/
#899 [13:44] <ANON> [19:10:28 INFO]: Minecraft Launcher 1.6.61 (through bootstrap 100) started on windows...
#900 [13:44] <ANON> is that it
#901 [13:45] <Speedy-jus> yes
#902 [13:45] <mattym> ??> Speedy-jus gpu/intel/ig4
#903 [13:45] <Absol> Speedy-jus: The Intel 4 Series (and older) video cards are unable to play 1.7.4 and future versions of Minecraft. You will need to buy a new video card or computer to play new versions.
#904 [13:45] <Absol> Speedy-jus: For now, you can still play 1.7.2 or older versions of the game. See ?? launcher/change-version
#905 [13:46] <Speedy-jus> can you tell me what a good video card is?
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#907 [13:48] <ANON> [19:10:28 INFO]: Minecraft Launcher 1.6.61 (through bootstrap 100) started on windows...
#908 [13:49] <Speedy-jus> can you tell me what a good video card is?
#909 [13:51] <ANON> any one?
#910 [13:52] <Speedy-jus> thank you for the information everyone i will go to a shop they can tell me i think smile
#911 [13:53] <ANON> help???
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#913 [13:53] <Speedy-jus> have a nice day
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#916 [13:57] <ANON> [19:10:28 INFO]: Minecraft Launcher 1.6.61 (through bootstrap 100) started on windows...
#917 [13:59] <mattym> Speedy-jus, Its a laptop you cant change it.
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#919 [14:00] <ANON> guys whats my problem?
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#921 [14:02] <Speedy-jus> tnx mattym
#922 [14:04] <ANON> mattym
#923 [14:05] <ANON> [19:10:28 INFO]: Minecraft Launcher 1.6.61 (through bootstrap 100) started on windows...
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#930 [14:16] <ANON> help
#931 [14:16] <ANON> [19:10:28 INFO]: Minecraft Launcher 1.6.61 (through bootstrap 100) started on windows...
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#935 [14:22] <Vampy1001> hello i need some help here
#936 [14:22] <Vampy1001> i was hacked and my skin was changed. do you keep files on the skins used?
#937 [14:23] <Anna> namemc.com may have saved previous skins under a username
#938 [14:24] <Vampy1001> my skin wasnt saved
#939 [14:24] <Vampy1001> and i shouldnt have been hacked
#940 [14:24] <Anna> Did you get access to your account back?
#941 [14:24] <Vampy1001> i used that skin for years
#942 [14:26] <Vampy1001> yes i did
#943 [14:26] <Anna> You may also want to change your password if you haven't already
#944 [14:26] <Vampy1001> but it shouldnt have happened in the first place, and you should require confirmation of skin changes
#945 [14:26] <Vampy1001> i changed it
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#947 [14:26] <Anna> but anyway, I do not believe that mojang saves past skins
#948 [14:26] <Vampy1001> they should for situations like this
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#950 [14:27] <Vampy1001> because i have to REMAKE it, which mind you takes too long
#951 [14:27] <Anna> and you could have backed up the skin
#952 [14:27] <Anna> did you check namemc.com ?
#953 [14:27] <Vampy1001> my old computer that had it crashed suddenly one day
#954 [14:27] <Vampy1001> and i checked all it has is this new skin
#955 [14:28] <Anna> well then you may have to remake it then
#956 [14:28] <Anna> in future have multiple saves of things you don't want to lose
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#958 [14:29] <Vampy1001> well in the future the security needs to be updated otherwise this wouldnt happen
#959 [14:29] <Joker234567> idk how to fix once i try to press play it says mojang has crashed
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#961 [14:30] <Anna> Vampy, it may have been your security, not mojangs. Are you using a mojang account with security passwords?
#962 [14:30] <Anna> ??> Joker234567 launcher/crash-log
#963 [14:30] <Absol> Joker234567: We need to see your crash log, which appears after a crash.
#964 [14:30] <Absol> Joker234567: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#966 [14:31] <Vampy1001> yes i am using security passwords
#967 [14:31] <Joker234567> copy all the text that says it has been crashed?
#968 [14:32] <Anna> yes, the crash report
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#970 [14:32] <Anna> then paste it at paste.ubuntu.com and give us the link to it
#971 [14:33] <Joker234567> okay ima try that out from there what are they gonna tell me or just see whats wrong with it?
#972 [14:35] <Anna> the paste.ubuntu website lets us see the crash log, after you link it here
#973 [14:35] <Anna> instead of pasting a long log directly into chat
#974 [14:35] * L33v33n [L33v33n@notlogged] has joined #minecrafthelp
#975 [14:35] <L33v33n> hallo
#976 [14:36] <Anna> Hi
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#978 [14:38] <Joker234567> vampy i visited it and evrything else paste and all but what do they mean by poster?
#979 [14:39] <Anna> vampy was someone who needed help with something else
#980 [14:39] <Anna> you need to copy the url it brings you to after hitting the "paste" button, then link it here
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#982 [14:40] <Joker234567> ik i did paste nut it says the poster what does that mean
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#984 [14:40] <Anna> you need to link the url here for us to see
#985 [14:43] <Joker234567> ---- Minecraft Crash Report ----
#986 [14:43] <Anna> ??> Joker234567 paste
#987 [14:43] <Absol> Joker234567: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#988 [14:43] <Anna> the url, not the crash log
#989 [14:43] <Anna> so paste.ubuntu.com/ then some numbers
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#991 [14:45] <Joker234567> ---- Minecraft Crash Report ----
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#993 [14:46] <Rubota_> ask them if lore can contain non-ASCII characters
#994 [14:47] <Rubota_> can lore can contain non-ASCII characters?
#995 [14:47] <Joker234567> whats the url im not really good guys about computer
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#997 [14:48] <kinggoesgaming> paste.ubuntu.com Joker234567
#998 [14:49] <Rubota_> can lore can contain non-ASCII characters?
#999 [14:49] <Paradox203> Does anyone else's minecraft turbn off your computer? after 20 - 30 minutes my pc just turns off. its not a heat problem as my gpu and cpu only get to approx 30 degree c
#1000 [14:49] <kinggoesgaming> it can i think with \uxxxx escaping
#1001 [14:50] <kinggoesgaming> Rubota_: ^
#1002 [14:50] <Rubota_> yeah
#1003 [14:50] <kinggoesgaming> i am not sure about in game but programatically thats how i do it
#1004 [14:50] <Rubota_> ok
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#1012 [15:11] <smak> i changed my password multiple times and I still cant sign in???
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#1018 [15:18] <Guest27129> how much space in my hard drive do i need to download minecraft
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#1022 [15:20] <didaktiker> i have the proplem when i open minecraft there come lack of updated graphics drivers
#1023 [15:22] <pie_flavor> didaktiker: please explain a little more
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#1029 [15:28] <Johnodon> hi
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#1032 [15:32] <Blazeingbull> can someone help me my minecraft keeps crashing overtime it tries to load and I'm on a mac
#1033 [15:32] <Blazeingbull> can someone help me my minecraft keeps crashing overtime it tries to load and I'm on a mac
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#1042 [15:46] <boo> how many gb
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#1054 [16:20] <_Cq> My minecraft wont launch it just crashes as soon as it finishes downloading the information, all it said was I need to undate my drivers because my current ones don't support minecraft. I tried to upfate them but I dont know how. I also got a Dxdiag report if it helps
#1055 [16:21] <GreyVulpine> Got a link to your report?
#1056 [16:22] <_Cq> Yes I do
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#1060 [16:25] <_Cq> Can I get any help?
#1061 [16:26] <GreyVulpine> Link please
#1062 [16:26] <_Cq> http://paste.ubuntu.com/23047552/
#1063 [16:27] <GreyVulpine> _Cq - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
#1064 [16:28] <_Cq> Oh well then ill just play on a diffrent computer
#1065 [16:28] <_Cq> Oh well then ill just play on a diffrent computer
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#1069 [16:34] <gustavo4040> oi galera
#1070 [16:34] <BRADLEYFROMCOMPTON> hello when i launch minecraft it says an error message that says pixel format not accelerated
#1071 [16:35] <BRADLEYFROMCOMPTON> ive updated all of my drivers but nothing is working
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#1079 [16:45] <NoHoesNick> Logging into Minecraft, I receive an error saying I can't connect to the Minecraft servers but I have internet connection and my anti-virus is turned off.
#1080 [16:45] * joao [joao@notlogged] has joined #minecrafthelp
#1081 [16:46] <urielsalis> NoHoesNick, what antivirus you have?
#1082 [16:46] <NoHoesNick> ZoneAlarm
#1083 [16:46] <urielsalis> ??> NoHoesNick av/zonealarm
#1084 [16:46] <Absol> NoHoesNick: Don't use ZoneAlarm. It's a bloated, resource-heavy software that does more harm than good, and in fact is known to cause problems with Minecraft specifically, such as connecting to servers and falling endlessly through the void, or even crashing servers entirely.
#1085 [16:46] <urielsalis> (even when turned off)
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#1087 [16:47] <NoHoesNick> But I have played Minecraft while using ZoneAlarm.
#1088 [16:47] <NoHoesNick> And have had no problems until now.
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#1095 [16:57] <Shqwny> hello?
#1096 [16:57] * Jamek_XD [Jamek_XD@notlogged] has joined #minecrafthelp
#1097 [16:57] <Shqwny> Hi
#1098 [16:57] <Jamek_XD> hi
#1099 [16:57] <Jamek_XD> hola
#1100 [16:57] <Shqwny> I'm having issues
#1101 [16:57] * matheus020230 [matheus020230@notlogged] has quit. (Ping timeout: 195 seconds)
#1102 [16:57] <Jamek_XD> you have spanish
#1103 [16:57] <Shqwny> it doesnt let me actually download it
#1104 [16:58] <Jamek_XD> you have speak spanish
#1105 [16:58] <Shqwny> no sorry
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#1107 [16:58] <Jamek_XD> hi i´m problem
#1108 [16:59] <Jamek_XD> Hi, I have a problem
#1109 [16:59] <Jamek_XD> It does not work any version I do not know why
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#1113 [17:07] <LorenzoPang> I have a problem with starting with minecraft
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#1116 [17:10] <LorenzoPang_> I have a problem with starting with minecraft
#1117 [17:10] <LorenzoPang_> can you please help me
#1118 [17:11] * hi [hi@notlogged] has joined #minecrafthelp
#1119 [17:11] <LorenzoPang_> hi
#1120 [17:11] <hi> hi i have tried all the users and psses i know and i cant log in to minecraft
#1121 [17:11] <LorenzoPang_> can you help me?
#1122 [17:11] <LorenzoPang_> yes
#1123 [17:11] <hi> yes what
#1124 [17:12] <LorenzoPang_> i have tried that ubuntu pastebin
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#1127 [17:12] <lorenzo> i cant log into mi minecraft pls help me
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#1130 [17:13] <LorenzoPang_> i have the same problem
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#1133 [17:13] <LorenzoPang_> wtf is the problem on minecraft lmao
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#1136 [17:14] <LorenzoPang_> help me!!!
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#1138 [17:14] <LorenzoPang_> i cant log on on minecraft
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#1141 [17:15] <LorenzoPang> helloo ?
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#1152 [17:37] <prajoslayer> http://paste.ubuntu.com/23047807/
#1153 [17:38] <prajoslayer> my minecraft is keep crashing when ever open it
#1154 [17:39] * breno0 [breno0@notlogged] has joined #minecrafthelp
#1155 [17:40] <mattym> prajoslayer, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1156 [17:40] * hassan [hassan@notlogged] has joined #minecrafthelp
#1157 [17:40] <prajoslayer> ok
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#1164 [17:47] <santiago34> hola
#1165 [17:47] <santiago34> hello
#1166 [17:47] <santiago34> hello
#1167 [17:47] * abood [abood@notlogged] has joined #minecrafthelp
#1168 [17:48] <santiago34> hola
#1169 [17:48] <santiago34> tengo un problema
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#1173 [17:54] <denison> siempre que cambio mi contraseña no me deja entrar
#1174 [17:55] <denison> a minecraft
#1175 [17:55] <denison> }
#1176 [17:55] <denison> e intentado con la contraseña nueva y vieja
#1177 [17:55] <denison> pero no me deja
#1178 [17:56] * yuyo [yuyo@notlogged] has joined #minecrafthelp
#1179 [17:56] <denison> help
#1180 [17:57] <denison> he camviado varias veces pero no me deja entrar
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#1184 [17:58] <denison> hi
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#1186 [17:58] <denison> help
#1187 [17:58] <zDezotti> Hello, I forgot the mail of my account
#1188 [17:59] <zDezotti> but I now its PIN
#1189 [18:00] <zDezotti> know*
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#1191 [18:00] <denison> change my password but does not let me change my account again but nothing leaves me with today's someone help me ?
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#1193 [18:00] <denison> change my password but does not let me change my account again but nothing leaves me with today's someone help me ?
#1194 [18:00] <denison> change my password but does not let me change my account again but nothing leaves me with today's someone help me ?v
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#1196 [18:00] <denison> change my password but does not let me change my account again but nothing leaves me with today's someone help me ?
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#1202 [18:09] <murilo> murilo
#1203 [18:09] <murilo> murilo
#1204 [18:09] <murilo> murilo
#1205 [18:10] <murilo> murilo
#1206 [18:11] <murilo> murilo
#1207 [18:11] <Anna> ?? ask
#1208 [18:11] <Absol> ask: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1209 [18:11] <Absol> ask: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1210 [18:11] <Anna> repeating your name ksn't much use
#1211 [18:11] <murilo> murilo
#1212 [18:11] <Anna> do you have a problem with minecraft?
#1213 [18:11] <murilo> murilo
#1214 [18:12] * Lord_Ralex kicked murilo from #minecrafthelp (Reason: urilo :murilo)
#1215 [18:12] <Anna> thanks
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#1227 [18:46] <jack> change ign
#1228 [18:46] <jack> hellp
#1229 [18:46] * jack is now known as Guest56430
#1230 [18:47] <GreyVulpine> Are you able to log into account.mojang.com?
#1231 [18:47] <Guest56430> yes
#1232 [18:47] * Ferdz_TheWeeb [Ferdz_TheWeeb@notlogged] has joined #minecrafthelp
#1233 [18:47] <Guest56430> my minecraft ign changed
#1234 [18:47] <GreyVulpine> You can change you IGN there.
#1235 [18:47] <Guest56430> i want to change it back
#1236 [18:47] <GreyVulpine> You can change your nickname once every 30 days
#1237 [18:48] <Guest56430> but i didnt change it
#1238 [18:48] <Guest56430> i want my other one back
#1239 [18:48] <GreyVulpine> Send in a support ticket to Mojang Support
#1240 [18:48] <GreyVulpine> Guest56430 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1241 [18:48] <Guest56430> \k
#1242 [18:48] <kinggoesgaming> Guest56430: you may need to provide your transaction id
#1243 [18:49] <Chromaryu> ^
#1244 [18:49] <kinggoesgaming> ohai Chromaryu o/
#1245 [18:52] * Chromaryu feels sick
#1245 [18:52] <kinggoesgaming> :(
#1246 [18:52] <kinggoesgaming> get well soon <3
#1247 [18:52] <Bugboy1028> GreyVulpine, check other chat?
#1248 [18:52] <GreyVulpine> ?
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#1277 [20:05] <andres13439> i think something is wrong with my minecraft
#1278 [20:07] <andres13439> because when i want to play online it says java.lang.nullpointerexception: group
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#1283 [20:16] <vickytoria> que hago para solucionar este prblema?
#1284 [20:22] * Pabs [Pabs@notlogged] has joined #minecrafthelp
#1285 [20:22] <Pabs> Yo guys I have a question
#1286 [20:22] <Pabs> I keep getting this error message when I try to log in
#1287 [20:24] <Pabs> (SunCertPathBuilderException: unable to find valid certification path to requested target) is my error message
#1288 [20:24] * vickytoria [vickytoria@notlogged] has quit. (Quit: Web client closed)
#1289 [20:24] <Pabs> I can't log into my minecraft launcher or minecraft.net
#1290 [20:24] <mattym> Pabs, Did you install a program called MCL Activator or Authenticator or something like that?
#1291 [20:24] <Pabs> I'm not sure possibly
#1292 [20:24] <Pabs> Why?
#1293 [20:25] <mattym> Pabs, Few people with that issue today
#1294 [20:25] <mattym> ??> Pabs tools/hjt
#1295 [20:25] <Absol> Pabs: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1296 [20:25] <Absol> Pabs: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1297 [20:25] <Pabs> All I know is my friend told me to download this thing for minecraft and this stuff happened
#1298 [20:26] <mattym> Pabs, Do the instructions Absol sent
#1299 [20:26] <Pabs> Okay
#1300 [20:27] <Pabs> http://paste.ubuntu.com/23048018/
#1301 [20:27] <mattym> Pabs, Ok one moment
#1302 [20:28] <mattym> Pabs, Any change you know how to edit your computers hosts file?
#1303 [20:29] <Pabs> Probably not since I don't know what that is
#1304 [20:29] <mattym> Pabs, Check this site it tells you how to find and edit the file, https://www.petri.com/easily-edit-hosts-file-windows-10
#1305 [20:30] <mattym> Pabs, You need to remove the lines in that file that include mojang in them
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#1307 [20:30] <mattym> Pabs, Also get rid of that program that caused this
#1308 [20:30] <Pabs> I did get rid of that program
#1309 [20:31] <mattym> Pabs, Ok, read that page I linked, edit your host file and remove the lines that include mojang anywhere in them
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#1311 [20:31] <Pabs> Okay I did that and saved the file
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#1313 [20:32] <mattym> Pabs, Test if it works now, not sure but you may need to restart the computer
#1314 [20:32] <Pabs> Wait its not letting me save the file
#1315 [20:32] <mattym> Pabs, Read all the instructions
#1316 [20:33] <mattym> Pabs, You need to make sure you have administrative access and move/copy the file out of that folder then move the saved and edited one back in
#1317 [20:34] <mattym> Pabs, It will not let you edit that file while its in the folder it needs to be in
#1318 [20:34] <Pabs> I know
#1319 [20:34] <Pabs> But it is not letting me drag the file back in or delete the original host file
#1320 [20:34] * jose_ [jose_@notlogged] has joined #minecrafthelp
#1321 [20:34] <mattym> Pabs, Are you logged into the computer on the administrative account?
#1322 [20:35] <Pabs> Yes
#1323 [20:36] <Pabs> Yes because its the only account
#1324 [20:36] <Pabs> and I have admin privlages
#1325 [20:37] <mattym> Pabs, Hmm, you may need to make sure everything else including your browser window is closed. THen try to edit and save/move the file
#1326 [20:37] <Pabs> Alright
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#1331 [20:40] <Pabs_> It is still not letting me
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#1333 [20:41] <mattym> Pabs_, Is it giving you any tupe of error with a reason?
#1334 [20:41] <Pabs_> You need permission to preform this action
#1335 [20:42] <mattym> Pabs_, Close it out, make sure you open notepad as admin, then direct Notepad to the folder or desktop and open the file
#1336 [20:42] <mattym> Pabs_, Then edit and save
#1337 [20:44] <Pabs_> okay
#1338 [20:45] <Pabs_> Still says same message
#1339 [20:46] <mattym> Yeah not sure what esle to suggest, see if you can find a different set of instructions for editing that file.
#1340 [20:47] <Pabs_> Alright
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#1343 [20:51] <Pabs> Alright I found the problem
#1344 [20:51] <MilchProdukt> hey
#1345 [20:52] <Pabs> Webroot was running in the background mattym
#1346 [20:52] <mattym> Pabs, What did it end up being?
#1347 [20:52] <MilchProdukt> anyone german here?
#1348 [20:52] <Pabs> Had to stop it completly
#1349 [20:52] <mattym> MilchProdukt, No we only speak english here
#1350 [20:52] <mattym> ??> MilchProdukt lang/de
#1351 [20:52] <Absol> MilchProdukt: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#1352 [20:52] <mattym> Pabs, Ok so were you able to edit and save it now?
#1353 [20:53] <Pabs> Yes all works fine now
#1354 [20:53] <Pabs> What was that mojang thing though in the file
#1355 [20:54] <MilchProdukt> Hi first. I have a problem , I forgot my security issues , well and good , but moreover, I have my old email has long been out of my head ... And now I have as good as no access account on my Minecraft what can I do , thank you ,
#1356 [20:54] <mattym> Pabs, The program you downloaded is an illegal thing used to steal or play with stolen accounts, they do so by adding those to your host file so that instead of the game sending its login info to the mojang servers, it sends it through others
#1357 [20:54] <Pabs> Oh wow
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#1359 [20:55] <MilchProdukt> Hi first. I have a problem , I forgot my security issues , well and good , but moreover, I have my old email has long been out of my head ... And now I have as good as no access account on my Minecraft what can I do , thank you ,
#1360 [20:55] <MilchProdukt> Hi first. I have a problem , I forgot my security issues , well and good , but moreover, I have my old email has long been out of my head ... And now I have as good as no access account on my Minecraft what can I do , thank you ,
#1361 [20:55] <Pabs> Milch do you still have your paypal receipt or transaction record?
#1362 [20:55] <mattym> ??> MilchProdukt mojang/email
#1363 [20:55] <Absol> MilchProdukt: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1364 [20:55] <Absol> MilchProdukt: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1365 [20:55] <mattym> MilchProdukt, Fill out the form Absol linked
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#1367 [20:59] <MilchProdukt> mattym sry But I can only choose whether it is helpful or not war .
#1368 [20:59] <mattym> MilchProdukt, First link
#1369 [21:00] <MilchProdukt> mattym i thank you so much :)
#1370 [21:00] <MilchProdukt> Now i feel me so much better ..
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#1372 [21:03] <MilchProdukt> and mattym i havent my Transaction ID anymore.. what can i do?
#1373 [21:04] <mattym> MilchProdukt, If you cant find that you will need to remember your login information
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#1376 [21:05] <bubba> I can't logging to minecraft, I switched the password, and it still didn't let me in. I clicked the migrate link and it didn't work... PLEASE HELP
#1377 [21:05] <mattym> ??> bubba login/throttle
#1378 [21:05] <Absol> bubba: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1379 [21:05] <Absol> bubba: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1380 [21:06] <bubba> thanks, i also couldn't get my account number to contact Mojang
#1381 [21:07] <MilchProdukt> mattym what are you mean with that?
#1382 [21:08] <mattym> MilchProdukt, If you cant remember your login information or security questions, and no longer have access to the email the account is on, and cant find the Transaction-ID, then there is nothing anyone will be able to do for you.
#1383 [21:08] <bubba> I couldn't find the Transaction number in my EMAIL
#1384 [21:08] <MilchProdukt> How can i get my fcking Transaction ID?
#1385 [21:08] <mattym> bubba, Read what Absol said
#1386 [21:09] <mattym> ??> MilchProdukt account/trans-id
#1387 [21:09] <Absol> MilchProdukt: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1388 [21:09] <mattym> MilchProdukt, Check that link
#1389 [21:10] <MilchProdukt> I cant understand... i payed with paysafecard 20Euro did it help?
#1390 [21:10] <bubba> I did B4 And it didn't help me
#1391 [21:10] <mattym> MilchProdukt, Then your ID is the card number
#1392 [21:10] <bubba> ok
#1393 [21:11] <mattym> bubba, Wait 3 hours without trying to log in or change the account info, then do another password reset and try to log in
#1394 [21:11] <bubba> Ok, how do I know what password to use
#1395 [21:11] * theamers [theamers@notlogged] has joined #minecrafthelp
#1396 [21:11] <mattym> bubba, Read what I said
#1397 [21:11] <theamers> hello
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#1399 [21:11] <bubba> ok
#1400 [21:11] <bubba> Thanks for the HELP
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#1403 [21:27] <mason> My friend created a minecraft account for me (for christmas) a long time ago (like 1.4/.15 somewhere around then) and he has no clue what the email is now. If anyone could help me that would be great. Thanks
#1404 [21:27] * N|nse| [N|nse|@notlogged] has quit. (Quit: Leaving)
#1405 [21:27] <mason> *1.5
#1406 [21:35] <mason> I have created a Mojang account just recently and tried to merge them but you need the original email.
#1407 [21:35] <mason> The one that i don't have.
#1408 [21:38] * Kinininha_Gamer [Kinininha_Gamer@notlogged] has joined #minecrafthelp
#1409 [21:38] <mattym> mason, Your friend would need to recover it, as accounts are the property of the person that actually purchased it.
#1410 [21:38] * Kinininha_Gamer [Kinininha_Gamer@notlogged] has quit. (Client Quit)
#1411 [21:39] <mason> I asked them if they knew the email and they didn't
#1412 [21:39] <mattym> ??> mason mojang/email
#1413 [21:39] <Absol> mason: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1414 [21:39] <Absol> mason: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1415 [21:39] <mattym> mason, Have your friend find the Transaction-Id and fill out that form Absol linked
#1416 [21:40] * lucasvit [lucasvit@notlogged] has joined #minecrafthelp
#1417 [21:40] <mason> i will have to ask, but just in case they dont have them ... what do i do
#1418 [21:41] <mattym> mason, Without that ID or access to the email the account is registered to, there is nothing you can do
#1419 [21:41] <mason> ok thank you for the help
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#1427 [21:48] <id98683> minecraft crashed,outdated graphics card,did the stuff insstructed,here is the diagnostics http://paste.ubuntu.com/23048092/
#1428 [21:49] <mattym> id98683, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1429 [21:49] * GreyVulpine coughs
#1429 [21:49] <id98683> i have windows seven
#1430 [21:49] <GreyVulpine> It is windows 7
#1431 [21:49] <mattym> derp
#1432 [21:49] <mattym> its late
#1433 [21:50] <GreyVulpine> id98683 - Download and install: https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81517
#1434 [21:50] <id98683> thank you,hope this works
#1435 [21:55] * arturesperto2016 [arturesperto2016@notlogged] has joined #minecrafthelp
#1436 [21:55] <arturesperto2016> eae galera
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#1442 [22:12] * CrityGames [CrityGames@notlogged] has joined #minecrafthelp
#1443 [22:12] <CrityGames> java.lang.NullPointerException: group help-m3
#1444 [22:12] <CrityGames> java.lang.NullPointerException: group help-me
#1445 [22:13] * NoMeLlamesPan [NoMeLlamesPan@notlogged] has quit. (Quit: Web client closed)
#1446 [22:13] <mattym> CrityGames, What antivirus and firewall software do you have installed on your computer?
#1447 [22:14] <CrityGames> yes
#1448 [22:14] <CrityGames> avast antivirus
#1449 [22:14] <mattym> CrityGames, Uninstall Avast, restart your computer then test if it works, if it works, reinstall the latest version of Avast
#1450 [22:15] <CrityGames> Ok if it works do not come back here?
#1451 [22:15] <mattym> CrityGames, Yeah if it works, no need
#1452 [22:16] <CrityGames> Ok I'll try
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#1455 [22:32] * lordminion_777 [lordminion_777@notlogged] has joined #minecrafthelp
#1456 [22:33] <lordminion_777> the severs are not working with me
#1457 [22:33] <mattym> lordminion_777, What happens when you try?
#1458 [22:35] <lordminion_777> i click on it and it says java.lang.nullpointerexception
#1459 [22:35] <mattym> lordminion_777, What antivirus and firewall software do you have installed?
#1460 [22:36] <lordminion_777> how do you check that again? i am not smart at computers
#1461 [22:36] <mattym> ??> lordminion_777 tools/hjt
#1462 [22:36] <Absol> lordminion_777: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1463 [22:36] <Absol> lordminion_777: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1464 [22:36] <mattym> lordminion_777, Do the instructiosn from Absol
#1465 [22:37] <lordminion_777> ok
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#1470 [22:41] <Luna_SkyWitch> I dont know how to update my graphic driver can you help me?
#1471 [22:41] <mattym> Luna_SkyWitch, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1472 [22:41] <Luna_SkyWitch> Ok http://paste.ubuntu.com/23048143/
#1473 [22:42] <mattym> Luna_SkyWitch, one moment
#1474 [22:42] <Luna_SkyWitch> Ok
#1475 [22:43] <mattym> Luna_SkyWitch, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1476 [22:43] <mattym> Luna_SkyWitch, Er up to Windows 8.1 actually
#1477 [22:43] <Luna_SkyWitch> Ok, how do i downgrade to windows 7?
#1478 [22:43] <mattym> Luna_SkyWitch, When did you do the update to 10?
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#1480 [22:44] <Luna_SkyWitch> I dont know, like 2 months ago? i think
#1481 [22:44] <mattym> Luna_SkyWitch, If its been more than 30 days, you will need to do a full reinstall of your previous version of Windows
#1482 [22:45] <Luna_SkyWitch> Oh.
#1483 [22:45] <Luna_SkyWitch> Thank you!
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#1487 [22:48] <lordminion_777> was i supposed to restart my computer
#1488 [22:48] <mattym> lordminion_777, No
#1489 [22:49] <lordminion_777> ok then
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#1491 [22:50] <lordminion_777> i messed up
#1492 [22:50] <mattym> ??> lordminion_777 tools/hjt
#1493 [22:50] <Absol> lordminion_777: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1494 [22:50] <Absol> lordminion_777: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1495 [22:51] * kusanagi [kusanagi@notlogged] has quit. (Ping timeout: 190 seconds)
#1496 [22:54] <lordminion_777> is it because i haven't bout the game i just downloaded the full version
#1497 [22:54] <mattym> well yeah
#1498 [22:54] <lordminion_777> well
#1499 [22:55] <lordminion_777> i cant
#1500 [22:55] <mattym> lordminion_777, Yeah if you havent baught the game, your not getting help here
#1501 [22:58] * lordminion_777_ [lordminion_777_@notlogged] has joined #minecrafthelp
#1502 [22:59] <lordminion_777_> YEP
#1503 [23:04] <lordminion_777_> i was trying to play skyblock
#1504 [23:05] <GreyVulpine> Have you purchased minecraft yet?
#1505 [23:05] <mattym> lordminion_777_, If you dont own the game, you cant use multiplayer
#1506 [23:05] * tacticaltoenail [tacticaltoenail@notlogged] has joined #minecrafthelp
#1507 [23:05] <lordminion_777_> is there any other way to play skyblock
#1508 [23:05] <tacticaltoenail> i guess the old email i used for my account i can not access my account
#1509 [23:06] * GreyVulpine kicked lordminion_777_ from #minecrafthelp (Reason: ordminion_777_ :Please purchase minecraft before seeking help here. Thank you.)
#1510 [23:06] <tacticaltoenail> how can i log into my account if i cant get my old email
#1511 [23:06] <GreyVulpine> tacticaltoenail - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1512 [23:10] <tacticaltoenail> is there a way i can chat with someone live or call them
#1513 [23:12] * A_D is now known as A_D|AFK
#1514 [23:12] <GreyVulpine> There is not
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#1520 [23:22] <ashley_> how fix the mincraft
#1521 [23:22] <ashley_> pless tulong
#1522 [23:22] <ashley_> i can not play mincraft im waiting
#1523 [23:23] <ashley_> hey
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#1526 [23:27] * Absol kicked DANTDM from #minecrafthelp (Reason: ANTDM :You are not him. Do not impersonate because it's terrible (#435))
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#1531 [23:40] <Bu11sh0t> I can't seem to log in. I've had minecraft since Alpha but I haven't played in a long time.
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#1533 [23:44] * z8z8z8z [z8z8z8z@notlogged] has joined #minecrafthelp
#1534 [23:44] <z8z8z8z> hello
#1535 [23:45] <z8z8z8z> i just bought a new pc
#1536 [23:45] <z8z8z8z> and its so good
#1537 [23:45] <z8z8z8z> but the frames are 30's
#1538 [23:46] <z8z8z8z> how can i fix this
#1539 [23:46] <mattym> ??> z8z8z8z win/dxdiag
#1540 [23:46] <Absol> z8z8z8z: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1541 [23:46] <mattym> z8z8z8z, Do the instructions in the link from Absol and get me the link it has you create
#1542 [23:47] <z8z8z8z> http://paste.ubuntu.com/23048219/
#1543 [23:48] <mattym> z8z8z8z, Do you have a world currently open and F3 pressed?
#1544 [23:48] <mattym> z8z8z8z, On the right what does it say you are using for your Graphics Hardware?
#1545 [23:49] * osuka_ [osuka_@notlogged] has quit. (Ping timeout: 202 seconds)
#1546 [23:49] <z8z8z8z> nothing
#1547 [23:50] <z8z8z8z> im playing on 1.7.2
#1548 [23:50] <mattym> z8z8z8z, Start up the latest version and check
#1549 [23:51] <z8z8z8z> display :854x480 (intel
#1550 [23:51] <z8z8z8z> intel HD graphics .....
#1551 [23:51] <mattym> z8z8z8z, Ok, you need to switch it to your Nvidia hardware
#1552 [23:52] <z8z8z8z> how ?
#1553 [23:52] <mattym> z8z8z8z, Its a setting somewhere in the Nvidia Control Panle, you may want to look up info on how to do it, I havent worked with Nvidias program in a while
#1554 [23:52] <z8z8z8z> while i search for it , there is another probelm
#1555 [23:52] <z8z8z8z> when i do f11 (full screen)
#1556 [23:53] <z8z8z8z> only i can see half of the screen
#1557 [23:53] <z8z8z8z> i dont know why
#1558 [23:53] <mattym> z8z8z8z, Change it to the Nvidia hardware and see if that still happens
#1559 [23:54] * Bu11sh0t [Bu11sh0t@notlogged] has quit. (Ping timeout: 195 seconds)
#1560 [23:55] <mattym> z8z8z8z, You may also need to update the drivers for the Nvidia bit, one moment
#1561 [23:55] <mattym> z8z8z8z, Download and Install the file from this page http://www.geforce.com/drivers/results/105039
#1562 [23:56] <z8z8z8z> i did it
#1563 [23:57] <z8z8z8z> but the frames still low (200 - 300 frames
#1564 [23:57] <z8z8z8z> cuz the pc is good
#1565 [23:57] <mattym> z8z8z8z, Thats more than 60 so its fine
#1566 [23:57] <z8z8z8z> and i think it should give me better frames than this
#1567 [23:57] <mattym> z8z8z8z, Unless you are playing on a several thousand dollar screen, nothing over 60 matters
#1568 [23:58] <mattym> z8z8z8z, And 200+ is more than i would expect on the hardware you have