#1 [00:00] * Dangeneral [Dangeneral@notlogged] has joined #minecrafthelp
#2 [00:00] <Dangeneral> I forgot my security questions
#3 [00:01] <Dangeneral> Hello?
#4 [00:01] <mattym> ??> Dangeneral mojang/email
#5 [00:01] <Absol> Dangeneral: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#6 [00:01] <Absol> Dangeneral: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#7 [00:01] <mattym> Dangeneral, Fill out the form Absol linked.
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#23 [02:09] <riri> my minecraft pe doesnt want to open, it keeps saying Minecraft Pe has stopped.
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#27 [02:16] <Official_EZ> Hey I was wondering why I can't use a VPN logging into my account on the Launcher can anyone help me with this possibly? The VPN server is located in San Fran., CA
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#29 [02:18] <jake__> my minecraft launcher 1.6.61 wont launch the game
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#47 [03:21] <altern_who> good mornig
#48 [03:21] <Anna> morning
#49 [03:22] <altern_who> i dont acces to my realm of minecraft , and the other player
#50 [03:23] <altern_who> excuse my english :-)
#51 [03:23] <altern_who> exist any problem with the servers ?
#52 [03:26] <Anna> servers seem to be fine at the moment
#53 [03:27] <Anna> if you can't connect to a server or realm check if there is anything that could be blocking it
#54 [03:27] <Anna> like firewalls or antivirus programs
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#57 [03:30] <altern_who> the problem is that it leaves us access to any users since last night at 20.00 just try then. And we are in houses and various connectors. and still looking at the status in the web gives it as correct and no longer to try more
#58 [03:35] <altern_who> I have also tried to completely disconnect the firewall and antivirus and nothing remains me access. to look at the main since I'm the one with the realm me give it as active and correct. But still zilch only the message could not be connected.
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#60 [03:42] <epic_knight101> hello?
#61 [03:42] <Chromaryu> hi
#62 [03:42] <epic_knight101> is any one here to help?
#63 [03:43] <Chromaryu> Ask here. Someone might help you
#64 [03:43] <epic_knight101> can you test if my server is working please
#65 [03:43] <epic_knight101> i cant find anyone to do it :/
#66 [03:44] <Chromaryu> Forum might help you
#67 [03:44] <epic_knight101> ok thx (^-^)
#68 [03:44] <Chromaryu> Follow forum rules
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#86 [04:06] <greeencobra> whenever i connect to a server it says: Java.lang.NullPointer.Exception: group
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#103 [04:39] <david_> .., .,@
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#105 [04:39] <david_> nmvnvnvm
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#107 [04:39] <david_> david
#108 [04:40] <david_> #minecrafthel
#109 [04:40] <david_> #minecrafthelp
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#149 [06:09] <DimitriJ> HI I'm getting the java.lang.nullpointerexception for mac how do i fix it
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#151 [06:10] <DimitriJ> I'm getting the java.lang.nullpointerexception for mac how do i fix it
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#155 [06:31] <jaber> jaber
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#157 [06:44] <DasKlaus> hello my account got hacked
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#160 [06:52] <jhaster> need help !
#161 [06:53] <jhaster> need help with @Lord_Ralex
#162 [06:53] <jhaster> @absol
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#164 [06:56] <DevyBB> hola
#165 [06:56] <DevyBB> necesito ayuda
#166 [06:57] <DevyBB> que puedo hacer para recuperar mi minecraft
#167 [06:57] <DevyBB> hace años lo compré pero en mi cuenta no está mi copia
#168 [06:57] <DevyBB> gracias de antemano
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#178 [07:26] <AbooseMe> Hello, are you a Mojang Represenative?
#179 [07:26] <AbooseMe> Or just a random person?
#180 [07:26] <AbooseMe> Or just a random person?
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#187 [07:31] <mota> minecraft
#188 [07:32] <mota> iam not play minecraft 1.9
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#192 [07:35] <munya11> hi
#193 [07:36] <DevyBB> i havent minecraft in my account but i bought 3 years ago
#194 [07:37] <munya11> My minecraft servers is not working because it says java.lang.NullPonterException
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#202 [07:39] <donald> It sayPixel Format Not Accelerated.How to solve?
#203 [07:40] <donald> ?
#204 [07:40] <riptide880> Error while trying to render aspects of the game http://paste.ubuntu.com/23159126/
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#207 [07:46] <riptide880> ?
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#215 [07:59] <Flaranie> Hey i cant logg in on my minecraft user miniflaranie i have payd but i only get demo play..
#216 [08:00] * Dark_Knight1234 [Dark_Knight1234@notlogged] has joined #minecrafthelp
#217 [08:00] <Dark_Knight1234> a fatal error has occurred this connection is terminated
#218 [08:00] <Dark_Knight1234> what can i do to fix this?
#219 [08:03] <Dark_Knight1234> hello
#220 [08:04] * GJGJFJF [GJGJFJF@notlogged] has joined #minecrafthelp
#221 [08:04] <Dark_Knight1234> a fatal error has occurred this connection is terminated
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#224 [08:05] <Dark_Knight1234> "a fatal error has occurred this connection is terminated" how can i fix this?
#225 [08:06] <Tekate_> Bonjour toute mes versions minecraft sauf 1.8.8 optifine ne marche pas ce me met java.lang.nullpointerexeption:group aider moi s'il vous plait
#226 [08:06] <Dark_Knight1234> english please
#227 [08:08] <SoRizze> quand je lance minecraft il me dise que g un pb a cause de mes graphics: http://paste.ubuntu.com/23159225/
#228 [08:09] <SoRizze> I NEED HELP http://paste.ubuntu.com/23159225/
#229 [08:09] * jioc060617 [jioc060617@notlogged] has joined #minecrafthelp
#230 [08:09] <SoRizze> I NEED HELP
#231 [08:09] * jioc060617 [jioc060617@notlogged] has quit. (Client Quit)
#232 [08:10] <Tekate_> Hello quite my versions minecraft except 1.8.8 optifine does not work it puts me Java lang.nullpointerexeption:group to help I please
#233 [08:12] <SoRizze> anybody can help me ?
#234 [08:12] <SoRizze> pleaze
#235 [08:13] <SoRizze> svp
#236 [08:13] * Tekate_ [Tekate_@notlogged] has quit. (Ping timeout: 195 seconds)
#237 [08:16] <SoRizze> come on
#238 [08:16] <SoRizze> plz
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#241 [08:18] <SoRizze> I NEED TO HELP
#242 [08:19] <SoRizze> : (::::::::::::
#243 [08:19] <xola> "minecraft/sounds/........ogg"
#244 [08:20] <SoRizze> can you help me xola
#245 [08:20] * polskininja6 [polskininja6@notlogged] has joined #minecrafthelp
#246 [08:20] <polskininja6> http://paste.ubuntu.com/23159266/
#247 [08:21] <SoRizze> http://paste.ubuntu.com/23159225/
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#250 [08:22] <xola> I am getting no sound, json points to /sounds/ ogg files that I can't find
#251 [08:23] <polskininja6> http://paste.ubuntu.com/23159266/
#252 [08:23] <xola> 2 pc's, same problem. can't find a factoid regarding sound either
#253 [08:23] <polskininja6> please help me with http://paste.ubuntu.com/23159266/
#254 [08:24] <xola> I'm guessing there's some self destruct code built in to delete these sound files eventually
#255 [08:24] <xola> polskininja6 is that a laptop?
#256 [08:25] <SoRizze> me i have
#257 [08:25] <SoRizze> so xola just for my probleme i can,t do anything
#258 [08:25] <xola> SoRizze CPU might not meet minimum requirements
#259 [08:26] <xola> looks like you both have old systems
#260 [08:26] <xola> ?? requirements
#261 [08:26] <Absol> requirements: Minecraft is a modern game with modern requirements, which are belied by its retro style. http://is.gd/mc_requirements
#262 [08:26] <xola> polskininja6 I'm not sure, your system is weird. lists multiple models
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#264 [08:28] <SoRizze> what is CPU and i have just a Windows 7
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#267 [08:29] <Tekate_> hello
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#270 [08:29] <Tekate_> help java.lang.nullpointerexeption:group
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#272 [08:30] <Tekate_> help java.lang.nullpointerexeption:group
#273 [08:30] <SoRizze> if i desinstall minecraft my problem was ok ?
#274 [08:30] <xola> wtf \AppData\Roaming\.minecraft has no Resources subfolder
#275 [08:30] <xola> wtf \AppData\Roaming\.minecraft has no Resources subfolder
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#278 [08:32] <SoRizze> i'm in the shit
#279 [08:32] <Absol> SoRizze: Please keep it civil
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#282 [08:35] <polskininja6> yes am on a laptop
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#285 [08:40] <SoRizze> i'm so sad because i can't resolve my problem
#286 [08:41] <xola> SoRizze, try using a computer that meets the requirements
#287 [08:41] <xola> ?? requirements
#288 [08:41] <Absol> requirements: Minecraft is a modern game with modern requirements, which are belied by its retro style. http://is.gd/mc_requirements
#289 [08:42] <xola> *exceeds
#290 [08:43] <SoRizze> i know but i have just one pc
#291 [08:44] <xola> it's not going to play minecraft
#292 [08:44] <SoRizze> : (
#293 [08:44] * Kenzo [Kenzo@notlogged] has joined #minecrafthelp
#294 [08:44] <SoRizze> thx
#295 [08:45] * algyun [algyun@notlogged] has joined #minecrafthelp
#296 [08:45] <SoRizze> thx for your help
#297 [08:45] <Kenzo> Every time I fullscreen on Minecraft, it crashes my game, it never did this until I reset my video settings in game.
#298 [08:47] <SoRizze> you have so much mod
#299 [08:47] <Tekate_> help java.lang.nullpointerexeption:group 1.9 and 1.10
#300 [08:47] <xola> ?> Kenzo paste/crash
#301 [08:48] <Kenzo> http://pastebin.com/yySvHWZ6
#302 [08:49] <xola> ??> Kenzo paste/crash
#303 [08:49] <Absol> Kenzo: Please paste the crash report on http://paste.ubuntu.com and give us the link it takes you to after clicking Paste. You can use F6 to highlight it.
#304 [08:49] <xola> Is Modded: Definitely; Client brand changed to 'fml,forge'
#305 [08:49] <Kenzo> http://paste.ubuntu.com/23159384/
#306 [08:50] <xola> we don't help modders here
#307 [08:50] <xola> uninstall minecraft and reinstall using the official installet
#308 [08:50] <xola> installer
#309 [08:50] <xola> https://minecraft.net/en/download/
#310 [08:51] <xola> ??> Kenzo win/reinst
#311 [08:51] <Absol> Kenzo: You may need to reinstall the locally installed files that Minecraft puts into place.
#312 [08:51] <Absol> Kenzo: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#313 [08:52] * usaid [usaid@notlogged] has joined #minecrafthelp
#314 [08:53] <usaid> fix the problem its not working
#315 [08:54] <xola> what?
#316 [08:54] * Tekate_ [Tekate_@notlogged] has quit. (Ping timeout: 195 seconds)
#317 [08:54] <usaid> it says to fix the problem of hard drive
#318 [08:55] <xola> ok
#319 [08:55] <xola> ??> usaid ask
#320 [08:55] <Absol> usaid: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#321 [08:55] <Absol> usaid: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#322 [08:56] <usaid> when i start demo it says to fix the problem
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#325 [08:59] <kv14_lp> Hello, my Minecraft Account was Deleted from Mojang (3 Years old), i have no more Transaction ID. Please help me
#326 [08:59] <usaid_> minecraft is not working
#327 [09:00] <kv14_lp> yes Login Failed
#328 [09:00] <usaid_> help me to fix my hard drive update
#329 [09:00] <kv14_lp> can you help me pls?
#330 [09:01] * kv14_lp [kv14_lp@notlogged] has quit. (Client Quit)
#331 [09:01] * Kenzo [Kenzo@notlogged] has quit. (Quit: Web client closed)
#332 [09:01] <usaid_> help me
#333 [09:02] <Andrio> ??> usaid
#334 [09:02] <Andrio> ??> usaid_ launcher/crash-log
#335 [09:02] <Absol> usaid_: We need to see your crash log, which appears after a crash.
#336 [09:02] <Absol> usaid_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#337 [09:02] <usaid_> help me to update my hard drive so that minecraft will work
#338 [09:04] <usaid_> hey help me
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#341 [09:05] * SoRizze [SoRizze@notlogged] has quit. (Ping timeout: 195 seconds)
#342 [09:05] <usaid_> help me
#343 [09:05] <usaid_> what
#344 [09:05] * TommoThunder [TommoThunder@notlogged] has joined #minecrafthelp
#345 [09:05] <usaid_> i cant can understand that
#346 [09:05] * mohammed [mohammed@notlogged] has joined #minecrafthelp
#347 [09:05] <usaid_> what i need to do
#348 [09:06] * TommoThunder [TommoThunder@notlogged] has quit. (Client Quit)
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#350 [09:07] <usaid_> help me please
#351 [09:07] <usaid_> i am gating angry
#352 [09:07] <usaid_> tell me what i need to do
#353 [09:07] <usaid_> tell me
#354 [09:08] * Ambos [Ambos@notlogged] has joined #minecrafthelp
#355 [09:08] <usaid_> what is that
#356 [09:08] <usaid_> what is that
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#359 [09:10] <xola> so .minecraft/assets/objects/## hold the ogg files all named according to the hash. I have no sound but I see there are files there where they belong
#360 [09:10] * Gamer75921 [Gamer75921@notlogged] has joined #minecrafthelp
#361 [09:10] <Topher1313> Hello so I forgot my succurity questions and the email my account is set with I no longer have access to
#362 [09:10] * Qwerty [Qwerty@notlogged] has joined #minecrafthelp
#363 [09:10] <usaid_> tell me
#364 [09:10] <xola> you will need your trans-id
#365 [09:11] <Topher1313> ?
#366 [09:11] <usaid_> i am anger from your site
#367 [09:11] <usaid_> from where
#368 [09:11] * Gamer75921 [Gamer75921@notlogged] has quit. (Client Quit)
#369 [09:11] <usaid_> i will get that
#370 [09:11] * Topher1313 [Topher1313@notlogged] has quit. (Client Quit)
#371 [09:11] <usaid_> from where
#372 [09:12] <Qwerty> Yo, So I just migrated my account, but it won't let me log in. It lets me reset my password so the email and everything is set up so I have no clue why it won't let me log in.
#373 [09:13] <usaid_> so what i will do i want to play minecraft
#374 [09:13] <usaid_> pppppppppppppppllllllllllllllllllllllllleeeeeeeeeeeeeeeeeeeaaaaaaaaaaaaaaaasssssssssssssssssssseeeeeeeeeeeeeeeeeeeeee
#375 [09:14] <DeafieGamer> usaid_, no charspam
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#379 [09:15] <usaid_> tell me
#380 [09:15] <usaid_> i aM WORLDS BIGGEST FAN OF MINECRAFT
#381 [09:15] <cosmicjoe> i cannot launch the game it says update driver which i have
#382 [09:15] * joaozinhoTWA [joaozinhoTWA@notlogged] has joined #minecrafthelp
#383 [09:16] <usaid_> IA M PLaying it from 8 years
#384 [09:16] <Qwerty> Jesus.
#385 [09:16] <cosmicjoe> ------------------
#386 [09:16] <cosmicjoe> i have paid for game but cant play it
#387 [09:17] <Qwerty> Repeating my problem: Just migrated account, account details all correct, but will it not log in. Anyone have any clues why that may be?
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#389 [09:19] <usaid_> tell me what i do
#390 [09:19] <usaid_> please tell me
#391 [09:20] <usaid_> should i need to be going to a computer master
#392 [09:20] <DeafieGamer> computer master?
#393 [09:21] <usaid_> who nows every thing about computer
#394 [09:21] <usaid_> and can fix any problem
#395 [09:21] <usaid_> but there is a problem i am in a tiny city of pakistan
#396 [09:22] <usaid_> i need to go to a big city
#397 [09:22] <usaid_> for this
#398 [09:22] <Qwerty> lol
#399 [09:22] <usaid_> what you are lol
#400 [09:22] <usaid_> master lol
#401 [09:23] <usaid_> king of lol
#402 [09:23] <DeafieGamer> You doesn't explain your issue quite well
#403 [09:23] <DeafieGamer> ??> Qwerty login/throttle
#404 [09:23] <Absol> Qwerty: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#405 [09:23] <Absol> Qwerty: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#406 [09:23] <Qwerty> Deafie, how to PM?
#407 [09:23] * transtomer [transtomer@notlogged] has joined #minecrafthelp
#408 [09:23] <DeafieGamer> It is possible your account is being throttle because of this
#409 [09:23] <DeafieGamer> No need to PM me here
#410 [09:24] <usaid_> i click on demo when it start a error came that update your drive
#411 [09:24] <Qwerty> ok cool. throttled how?
#412 [09:24] <usaid_> so i want to now that how to update it
#413 [09:25] <DeafieGamer> Does it say "Pixel Not Accerlated" ?
#414 [09:25] <Qwerty> Having to do with my migration/login attempts right?
#415 [09:25] <usaid_> no it say fix the priblem to get start it
#416 [09:26] <DeafieGamer> What EXACTLY ERROR does it said, usaid_
#417 [09:27] <usaid_> i download window 7 ultimate so my gaming drive has not update for that window
#418 [09:28] <transtomer> hello
#419 [09:28] <usaid_> i have laptop i3 4 generation company acer
#420 [09:28] <usaid_> i am going to cry
#421 [09:29] <DeafieGamer> ....
#422 [09:29] <usaid_> because my mind was getting into pain
#423 [09:29] <DeafieGamer> ??> usaid_ win/dxdiag
#424 [09:29] <Absol> usaid_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#425 [09:29] <usaid_> tttttttttttttttttttttttttttteeeeeeeeeeeeeeeeeeeeeelllllllllllllllllllllllllllll mmmmmmmmmmmmmmmmmmmmmeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
#426 [09:29] <Lord_Ralex> usaid_, stop with the spam
#427 [09:29] <GreyVulpine> Stop.
#428 [09:30] <usaid_> ok
#429 [09:30] <usaid_> what i will do with that
#430 [09:30] <usaid_> dont say difficult things i am a kid
#431 [09:30] <DeafieGamer> Open that link, usaid_ , AND read it.
#432 [09:30] <DeafieGamer> It's so easy that caveman can do it
#433 [09:31] <usaid_> you are teasing me
#434 [09:31] <DeafieGamer> well, caveman with basic understanding of computer
#435 [09:31] <usaid_> yes
#436 [09:31] <DeafieGamer> I'm not teasing you
#437 [09:31] <Lord_Ralex> usaid_, then get your parents to follow those directions
#438 [09:31] <usaid_> ok
#439 [09:31] <transtomer> i can remember only old minecraft id/password, so i want to migrate to mojang account but they need a mail address.
#440 [09:32] <DeafieGamer> ??> transtomer mojang/contact
#441 [09:32] <usaid_> my brother come tommorrow i will ask him to do this
#442 [09:32] <transtomer> ok thanks, but they didn't reply over 5 days
#443 [09:32] <usaid_> you tell me
#444 [09:32] <transtomer> no way to login old page?...
#445 [09:33] <transtomer> LOL
#446 [09:33] <usaid_> again lol
#447 [09:33] <DeafieGamer> transtomer, they doesn't count weekend
#448 [09:33] <usaid_> what
#449 [09:33] <usaid_> i will do
#450 [09:33] <usaid_> my brain is getting mad
#451 [09:34] <DeafieGamer> usaid_, wait for your brother tomorrow
#452 [09:34] <usaid_> what is your name
#453 [09:34] * Lord_Ralex kicked usaid_ from #minecrafthelp (Reason: said_ :At this point, you won't do what we asked)
#454 [09:34] <transtomer> ok thanks, i was send a mail on monday, but... i will wait... thanks
#455 [09:34] <transtomer> have a nice day
#456 [09:34] <Qwerty> You were right about the throttle Deafie. I'm just an impatient wanker. Cheers lad.
#457 [09:34] <Absol> Qwerty: Please keep it civil
#458 [09:34] <DeafieGamer> So, it worked, Qwerty ?
#459 [09:36] <Qwerty> Yeah I just needed to slow down. I spent 40 odd minutes looking for the account name until I found it in an old server log file hidden on my hard drive. So I was pretty miffed, I just needed to be patient in the end. lel.
#460 [09:36] <usaid> hey
#461 [09:36] * Lord_Ralex kicked usaid from #minecrafthelp (Reason: said :usaid)
#462 [09:36] <Qwerty> Cheers anyway. Have a good day/night whatever it is where you're all at.
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#466 [09:38] <usaid> hey
#467 [09:38] <usaid> i came back
#468 [09:38] <DeafieGamer> will you listen this time?
#469 [09:38] <usaid> ok
#470 [09:38] <usaid> tell me
#471 [09:38] <DeafieGamer> usaid_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#472 [09:39] <usaid> after that
#473 [09:39] * vinicius [vinicius@notlogged] has joined #minecrafthelp
#474 [09:40] <Lord_Ralex> usaid, if you asked that, you did not read the page
#475 [09:40] * vinicius [vinicius@notlogged] has quit. (Client Quit)
#476 [09:40] <DeafieGamer> read the bottom of the webpage again
#477 [09:40] <usaid> from which view resourcres
#478 [09:41] * usaid_ [usaid_@notlogged] has joined #minecrafthelp
#479 [09:41] <usaid_> how to update my drive
#480 [09:41] <Lord_Ralex> By actually doing what you were told
#481 [09:41] * FRANCO [FRANCO@notlogged] has quit. (Ping timeout: 195 seconds)
#482 [09:42] <usaid_> when i click on link it take me here
#483 [09:42] * Kirito is now known as Chris
#484 [09:42] <Lord_Ralex> Did you actually follow that page at all
#485 [09:42] <Lord_Ralex> Or did you skip to the end
#486 [09:43] <usaid_> when i click on view resources then it take me here
#487 [09:43] <Lord_Ralex> Did you read the *entire* page
#488 [09:43] <Lord_Ralex> And follow *all* directions.
#489 [09:43] <usaid_> yes i read all of them
#490 [09:43] <Lord_Ralex> Then you should have a link for us.
#491 [09:43] <usaid_> yes
#492 [09:43] <Lord_Ralex> Then give it
#493 [09:43] <Lord_Ralex> Because the page *clearly* said to give that link.
#494 [09:44] <usaid> h
#495 [09:44] <usaid> nothing is there
#496 [09:44] <usaid> i checkk
#497 [09:45] <usaid> my usaidafzal@yahoo .com from this i login to minecraft game
#498 [09:45] * Lord_Ralex kicked usaid_ from #minecrafthelp (Reason: said_ :Failure to follow directions. Wait for your brother.)
#499 [09:45] * Lord_Ralex kicked usaid from #minecrafthelp (Reason: said :Failure to follow directions. Wait for your brother.)
#500 [09:45] * Chris claps and rejoiced
#500 [09:45] <Chris> s/d/s/
#501 [09:45] <ExtremeBot> Chris meant to say: claps ans rejoiced
#502 [09:46] <Chris> Claps age rejoiced. GGWP regex. I'll take my leave now
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#508 [09:53] <TommoThunder> Hello, could someone help me to get minecraft working again. The issue I am having is that when I press the play button it crashes.
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#514 [09:58] <TommoThunder> Hello, could someone help me to get minecraft working again. The issue I am having is that when I press the play button it crashes. Here is the DxDiag report. http://paste.ubuntu.com/23159606/
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#516 [10:02] <DeafieGamer> TommoThunder, you're there still?
#517 [10:03] <DeafieGamer> You need to update your driver, please install this driver from Intel; https://downloadcenter.intel.com/download/25150
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#520 [10:03] <DeafieGamer> I suggested clicking on first download link on left
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#524 [10:15] <rararararara> rarararara
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#527 [10:17] <TommoThunder> thank you for your help DeafieGamer :)
#528 [10:18] <DeafieGamer> you're welcome
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#535 [10:30] <mayzi> I can't open or update my minecraft
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#540 [10:32] <yasmin03> my minecraft is not starting well the grapic fter you have the link to your DxDiag report, simply visit one of the technical support resources, and give them a brief description of your issue along with the link to your DxDiag report. From there on, they will give you further instruction.
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#543 [10:33] <yasmin03> my minecraft is not starting well the grapics http://paste.ubuntu.com/23159781/
#544 [10:33] <yasmin03> pls help me
#545 [10:33] * Matt__ [Matt__@notlogged] has joined #minecrafthelp
#546 [10:34] <Matt__> My minecraft is crashing after i click start game, it's a fresh install
#547 [10:34] <Matt__> Can anyone help please?
#548 [10:35] <yasmin03> is who are german?
#549 [10:35] <Matt__> Im english is no-one goign to help here?
#550 [10:35] * homeslice [homeslice@notlogged] has joined #minecrafthelp
#551 [10:35] <Matt__> ---- Minecraft Crash Report ---- // Don't be sad. I'll do better next time, I promise! Time: 10/09/16 16:31 Description: Updating screen events java.lang.IllegalStateException: failed to create a child event loop at io.netty.util.concurrent.MultithreadEventExecutorGroup.<init>(MultithreadEventExecutorGroup.java:68) at io.netty.channel.MultithreadEventLoopGroup.<init>(MultithreadEventLoopGroup.java:49) at io.nett
#552 [10:35] <yasmin03> no,sorry
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#554 [10:37] <yasmin03> is who are germsn
#555 [10:37] <yasmin03> is who are german
#556 [10:37] * yasmin03 [yasmin03@notlogged] has quit. (Quit: Web client closed)
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#559 [10:39] <Cam> hello
#560 [10:39] * Askthepro [Askthepro@notlogged] has joined #minecrafthelp
#561 [10:39] <Askthepro> Hello can anyone help me?
#562 [10:40] <Askthepro> http://paste.ubuntu.com/23159833/
#563 [10:40] <Askthepro> Any time i open minecraft it crashes a couple seconds later
#564 [10:41] <Cam> it does that for me too, but for me is because of fullscreen. been trying to figure out how to change it back. I have it on the xbox for windows 10 app.
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#568 [10:45] <Cam> the game acually worked fine, but then i tried to fullscreen and now it just closes out of game almost immediatly
#569 [10:45] <Cam> everytime i open it
#570 [10:46] <Askthepro> I can't even get on the game
#571 [10:46] <Askthepro> After I press "Play" it crashes
#572 [10:46] <Cam> woof
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#575 [10:48] <Cam> i assume a fix i have been dreading for me would be to wipe my comp. but i'm really hoping it wont come to that
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#583 [10:51] <Cam> lol this is just brutal
#584 [10:51] <Askthepro> how long have you been here for after asking for help
#585 [10:52] <Cam> pretty much got here literally right before you did. I said "hello" then you entered lol
#586 [10:52] <Askthepro> k
#587 [10:53] <Cam> ya, i was playing it and everything. decided to check out the settings and what not. saw the fullscreen options. clicked it. game reset and now no longer works
#588 [10:53] <Cam> cant even change it back
#589 [10:54] <Askthepro> i think u can sec
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#592 [10:54] <Cam> im using windows 10 beta. dled it through microsoft store
#593 [10:54] <Askthepro> go on %appdata%, .minecraft, Settings
#594 [10:55] <Askthepro> sorry Options not Settings
#595 [10:56] <Askthepro> change "fullscreen:true" to "fullscreen:false"
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#597 [10:56] <Cam> there is no .minescraft
#598 [10:56] <Askthepro> at the top
#599 [10:57] <gery> buka minecraft sekarang
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#601 [10:58] <DracoNinja11> everytime i try to go on a server it just says invalid username. what should i do??
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#603 [10:59] <Cam> ya i dont have a .minecraft option. i'm using the xbox for windows 10 app and got the windows 10 beta edition. not sure if its any different
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#605 [11:00] <Askthepro> oh
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#607 [11:06] <DracoNinja11> i decided that my old name wasnt good enough and wanted to change it. while on the 1.6.61 launcher page, i clicked on the edit profile button. i deleted my name and changed it to something else and clicked save. i launch the game and tried to go on a server only to find out whenever i click to log in, it says invalid username. what happened and what do i do?
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#611 [11:15] <xola> you can change your name once in 30 days. online not in the game first
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#613 [11:16] <DracoNinja11> but now it wont let me on servers cause i have an invalid username
#614 [11:17] <xola> you have to change on mojang.account, or w/e
#615 [11:17] <xola> https://account.mojang.com/me
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#619 [11:18] <DracoNinja11> but i didnt. so what do i do??
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#621 [11:18] <DracoNinja11> it wont let me on servers now
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#623 [11:18] <Ryan__> hello?
#624 [11:18] <Ryan__> you there?
#625 [11:19] <DracoNinja11> yup
#626 [11:19] <Ryan__> are you tech support?
#627 [11:19] <DracoNinja11> you have question?
#628 [11:19] <DracoNinja11> yes
#629 [11:19] <Ryan__> ok i keep lagging out over a server
#630 [11:19] <Ryan__> every server
#631 [11:19] <Ryan__> i get a message calles io.netty
#632 [11:19] <Ryan__> or something like that
#633 [11:19] <DracoNinja11> i dunno m8 you just go pranked
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#635 [11:21] <thijs_a> Hello, does somebody here know something about the mojang api?
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#638 [11:26] <xola> https://account.mojang.com/me
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#643 [11:28] <Askthepro> Everytime I open minecraft and click "Play" it crahes straight after can anyone help? http://paste.ubuntu.com/23159833/
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#648 [11:42] <MrJoey_> Hello, I cant login in my minecraft.
#649 [11:43] <MrJoey_> I got 2 accounts and both wont work.
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#670 [12:03] <alexis_> i lost my passwort
#671 [12:04] <alexis_> i cant conect
#672 [12:04] <alexis_> to minecraft
#673 [12:08] <alexis_> password
#674 [12:08] <alexis_> i lost it
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#676 [12:10] <alexis_> i lostmy password waht i can do
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#685 [12:15] <Alice> quero entrar nesse jogog me ajudem
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#697 [12:24] <Guest27936> hello i came here about 1 month ago because my minecraft account got hacked or someone switched my skin and username
#698 [12:26] <Guest27936> and i guess it was stolen
#699 [12:26] <Guest27936> so im trying to get my account back can i get some help?
#700 [12:28] <Guest27936> i tried login in and it would take me to a diffrent minecraft user
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#705 [12:36] <kiwi2212> problem with graphik driver AMD radeon - the game is not starting. update of the newest driver but also not running on win10.
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#707 [12:37] <gui> http://prntscr.com/cggawt
#708 [12:37] <gui> help '-'
#709 [12:38] <Guest27936> i was here about 1 month ago because i guess my account was stolen and i filed out a from to get my accounht back and i havent gotten a email about it
#710 [12:38] <Guest27936> *form
#711 [12:39] <gui> http://prntscr.com/cggawt
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#713 [12:39] <gui> look this
#714 [12:39] <gui> i need help
#715 [12:39] <gui> http://prntscr.com/cggawt
#716 [12:39] <lol768> Spamming doesn't solve anything gui
#717 [12:39] <Koreaq> I need help with "Pixel Format Not Accelerated"
#718 [12:39] <Koreaq> I was just told to go here
#719 [12:39] <gui> ok
#720 [12:40] <Koreaq> I just switched to Windows 10 and ever since i haven't been able to use Minecraft
#721 [12:40] <Guest27936> hello i came here about 1 month ago because my minecraft account got hacked or someone switched my skin and username
#722 [12:40] <Guest27936> and i guess it was stolen
#723 [12:41] <Koreaq> They can't help you with that read the rules
#724 [12:41] <Koreaq> Go to Mojang support for that
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#728 [12:42] <Guest27936> ??/
#729 [12:42] <Guest27936> ?
#730 [12:42] <Guest27936> what do u mean?
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#732 [12:43] <Guest27936> someone helped me about 1 month ago and they said to fill out this email form
#733 [12:43] <Guest27936> *form
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#736 [12:44] <Koreaq> Is nyone here
#737 [12:44] <Koreaq> A mod?
#738 [12:44] <Koreaq> or just anyone that can help
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#740 [12:44] <Guest27936> i was here about 1 month ago because i guess my account was stolen and i filed out a from to get my accounht back and i havent gotten a email about it
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#745 [12:48] <Guest27936> so im trying to get my account back can i get some help?
#746 [12:48] <Snickersammy> Hey I'm having some trouble logging in, every time that I try it crashes
#747 [12:49] * Snickersammy [Snickersammy@notlogged] has joined #minecrafthelp
#748 [12:49] <Snickersammy> ugg sorry im back
#749 [12:50] <Snickersammy> so aanyone know how to fix that problem or no?
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#754 [12:52] <Snickersammy> ?
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#756 [12:55] <Guest27936> i guess no one is getting help today
#757 [12:55] <Guest27936> maybe there closed lol
#758 [12:56] <Snickersammy> lol
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#761 [12:59] <Guest27936> well i got no help lol
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#764 [13:00] <Andy> i have my transaction id for my lost account
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#766 [13:00] <Andy> but i lost the email and password
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#773 [13:06] <leonel1111> uuu}
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#775 [13:07] <Leo__> Absol are you there
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#796 [13:33] <pekodm> hola quiero pedir ayuda para mi por q
#797 [13:33] * picasog669 [picasog669@notlogged] has joined #minecrafthelp
#798 [13:34] <mattym> ??> pekodm lang/es
#799 [13:34] <Absol> pekodm: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#800 [13:34] <picasog669> I have a lenovo computor and it sais outated driver
#801 [13:35] <pekodm> hi i want to ask for help by q I want to play minecraft and I can not
#802 [13:35] <pekodm> hi i want to ask for help by q I want to play minecraft and I can not
#803 [13:35] <mattym> picasog669, Do you have the link to your dxdiag report? If so please post the link in this chat.
#804 [13:35] <mattym> pekodm, What happens when you try to start it?
#805 [13:35] <pekodm> si
#806 [13:35] <picasog669> no
#807 [13:36] <picasog669> how do i do that
#808 [13:36] <pekodm> yes
#809 [13:36] <mattym> ??> picasog669 win/dxdiag
#810 [13:36] <Absol> picasog669: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#813 [13:38] <picasog669> http://paste.ubuntu.com/23160708/
#814 [13:40] <mattym> picasog669, Download and Install the most recently dated Radeon Software from this page http://support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064
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#820 [13:44] <Snickersammy> Is anyone here to help yet or is it like before?
#821 [13:45] <mattym> Snickersammy, Do as the welcome message says, explain your problem and await a response
#822 [13:45] <Snickersammy> ok, whenever I attemt to join a muti player server I crash, is there a fix for this
#823 [13:45] <mattym> ??> Snickersammy launcher/crash-log
#824 [13:45] <Absol> Snickersammy: We need to see your crash log, which appears after a crash.
#825 [13:45] <Absol> Snickersammy: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#826 [13:45] <Snickersammy> witch one do you want I have like 17 of the issue?
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#828 [13:46] <mattym> Snickersammy, The most recent/current
#829 [13:47] <Snickersammy> http://paste.ubuntu.com/23160741/
#830 [13:47] <Snickersammy> also I just got a shaders thats not the problem its been doing that since before I got it
#831 [13:48] <mattym> Snickersammy, Can you get me a crash from an unmodded setup
#832 [13:48] <Snickersammy> k
#833 [13:48] <Snickersammy> one secon
#834 [13:48] <Snickersammy> d
#835 [13:49] <Snickersammy> http://paste.ubuntu.com/23160748/
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#837 [13:50] <mattym> Snickersammy, Are you using the latesnt version of the installer/launcher?
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#839 [13:51] <Snickersammy> no I dont think, because my normal launcher would not let me log in for some error, I looked up how to fix it and youtube had me download a older version, and then its worked for about a week now
#840 [13:52] <Snickersammy> that was before I knew about this
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#842 [13:52] <mattym> Snickersammy, Well you should attempt to use the regular launcher again, because launcher version has nothing to do with login errors. And you should reinstall the game, NOT to your desktop
#843 [13:53] <Snickersammy> Ok one second
#844 [13:53] <mattym> Snickersammy, Download the one from minecraft.net/download
#845 [13:54] <mattym> Snickersammy, Run it once, and choose to Uninstall it, once thats done run it again for the Install, this way it should clean up anything that may have already been there
#846 [13:54] <Snickersammy> K gotta install should I delete the other?
#847 [13:55] <Snickersammy> Ok will that dlete my servers/saves/mods?
#848 [13:55] <mattym> Snickersammy, Ideally
#849 [13:55] <Snickersammy> ok
#850 [13:55] <mattym> Snickersammy, No the insaller just deals with the launcher, not the game files itself
#851 [13:55] <mattym> Snickersammy, If reinstalling the launcher doesnt work we will move onto the game files
#852 [13:55] <Kolaste_Melissa> help
#853 [13:55] <Kolaste_Melissa> help
#854 [13:55] <Snickersammy> ok good. also should I repair or delete?
#855 [13:56] <Kolaste_Melissa> why the fuck didnt my minecraft work?????????+
#856 [13:56] <Absol> Kolaste_Melissa: Please keep it civil
#857 [13:56] <mattym> Snickersammy, Do delete, then run it again and choose Install
#858 [13:56] <Snickersammy> ok
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#860 [13:56] <mattym> Kolaste_Melissa, As the welcome message says, explain your issue.
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#862 [13:57] <Snickersammy> well then
#863 [13:58] <PaigeOfTheBook> My Minecraft launcher launches the game, then it crashes immediately.
#864 [13:58] <mattym> ??> PaigeOfTheBook launcher/crash-log
#865 [13:58] <Absol> PaigeOfTheBook: We need to see your crash log, which appears after a crash.
#866 [13:58] <Absol> PaigeOfTheBook: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#867 [14:00] <PaigeOfTheBook> http://paste.ubuntu.com/23160795/
#868 [14:01] <mattym> PaigeOfTheBook, 1) That wasnt a crash log, 2) We dont support modded.
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#870 [14:01] <PaigeOfTheBook> So optifine matters?
#871 [14:01] <Snickersammy> So far so good (Was able to get into account, and launch online mode)
#872 [14:01] <mattym> PaigeOfTheBook, Yes
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#875 [14:02] <Snickersammy> mattym, Crashed again (Did not fix problem)
#876 [14:02] <mattym> Snickersammy, Can you get the latest crash
#877 [14:02] <mattym> Snickersammy, the link to it i mean
#878 [14:02] <Snickersammy> Its got optifine on it
#879 [14:02] <mattym> Snickersammy, Like I said, run it vanilla, get me the crash if it happens
#880 [14:02] <Snickersammy> ook
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#883 [14:05] <RaioGamer> como entrar no mainecreft 1.10.2
#884 [14:06] <mattym> ??> RaioGamer lang/es
#885 [14:06] <Absol> RaioGamer: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#886 [14:07] <Snickersammy> mattym, Not sure what happened but now, modded or not, it works so thanks
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#888 [14:07] <RaioGamer> how can I get n manecreft
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#890 [14:07] <mattym> Snickersammy, Only other thing that may be presenting an issue is the Raptr program thats installed
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#894 [14:08] <Snickersammy> Oh, ok ill look into that but it works now so yeah, also thats my graphics card free recoding thingy
#895 [14:08] <mattym> Snickersammy, Older versions of it, that put an ingame overlay on Minecraft would cause issues, you should either check to see if you can update that program, or dissable it for minecraft
#896 [14:08] <Snickersammy> came with my computer
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#898 [14:08] <Snickersammy> Its really outdated so yea ill do that, Thanks!
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#903 [14:17] <ALIENCRASH23> just changed PC with a new windows 7 ultimate. Log in is OK but won<t load game. Please see report link :
#904 [14:17] <ALIENCRASH23> http://paste.ubuntu.com/23160841/
#905 [14:18] <mattym> ALIENCRASH23, Download and Install the file from this page http://www.nvidia.com/Download/driverResults.aspx/106380/en-us
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#907 [14:19] <ALIENCRASH23> downloading
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#909 [14:23] <PaigeOfTheBook> My minecraft laucher opens and looks like it's going to open, then it crashes immediately.
#910 [14:24] <mattym> ??> PaigeOfTheBook launcher/crash-log
#911 [14:24] <Absol> PaigeOfTheBook: We need to see your crash log, which appears after a crash.
#912 [14:24] <Absol> PaigeOfTheBook: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#913 [14:25] <PaigeOfTheBook> http://paste.ubuntu.com/23160882/
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#916 [14:26] <mattym> PaigeOfTheBook, Again, thats not a crash log, get me the contents of this file C:\Users\gwen_000\AppData\Roaming\.minecraft\crash-reports\crash-2016-09-10_12.21.29-client.txt
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#919 [14:28] <PaigeOfTheBook> http://paste.ubuntu.com/23160895/
#920 [14:29] <mattym> ??> PaigeOfTheBook win/dxdiag
#921 [14:29] <Absol> PaigeOfTheBook: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#923 [14:31] <PaigeOfTheBook> Do I give the URL to you?
#924 [14:32] <mattym> PaigeOfTheBook, Yes
#925 [14:32] <PaigeOfTheBook> http://paste.ubuntu.com/23160903/
#926 [14:33] <mattym> PaigeOfTheBook, Download and Install the file from this page http://www.geforce.com/drivers/results/107014
#927 [14:34] <PaigeOfTheBook> What, why? This is what made my screen go black yesterday
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#938 [14:51] <gabrielfantonfreitas> craftlandia
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#941 [14:55] <Taro> my game keeps crashing because of 'pixel format not accelerated'
#942 [14:55] <Taro> http://paste.ubuntu.com/23160980/
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#949 [15:06] <aKaSaiFHD> minecarft crashed to my face
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#951 [15:06] <aKaSaiFHD> and the rot for fix the problem
#952 [15:07] <aKaSaiFHD> hello ?
#953 [15:07] <LOL26> lol26 lol26 lol26
#954 [15:08] <mattym> aKaSaiFHD, Do you have the link to your dxdiag report? If so please post the link in this chat.
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#957 [15:09] <LOL26> lol26 lol26 lol26
#958 [15:09] <LOL26> lol26 lol26 lol26
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#967 [15:21] <KetchupNSenf> http://paste.ubuntu.com/23161064/
#968 [15:21] <mattym> KetchupNSenf, One moment
#969 [15:23] <mattym> KetchupNSenf, Download and Install the Catalyst Software Suite from this page http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
#970 [15:24] <KetchupNSenf> kay
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#978 [15:43] <cam_> I do not have the mods folder or any minecraft folder on my mac and i want to download mods, what do i do to download mods?
#979 [15:43] <cam_> mods like deco craft mod or lucky block mod
#980 [15:43] <mattym> ??> cam_ mods
#981 [15:43] <Absol> cam_: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#982 [15:43] <Absol> cam_: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#990 [15:51] <bizzie> I have been trying to log on to minecraft but it keeps saying something about how if you just downloaded windows10 there would be a problem with the pixels and graphics so I got my url from Ubuntu Pastebin. http://paste.ubuntu.com/23161136/
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#992 [15:51] <mattym> bizzie, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/25150
#993 [15:51] <bizzie> alright
#994 [15:54] <bizzie> i tired but it said that it is not validated for this computer>
#995 [15:54] <mattym> bizzie, Can you find me your full HP model number
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#997 [15:55] <bizzie> I would but do you know how i could find it?
#998 [15:56] <mattym> ??> bizzie oem/hp/product-number
#999 [15:56] <Absol> bizzie: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1000 [15:56] <Absol> bizzie: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1001 [15:56] <mattym> bizzie, See if the instructions from Absol work
#1002 [15:56] <bizzie> ok
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#1005 [16:00] <bizzie> do you want the product number or the serial number?
#1006 [16:01] <mattym> bizzie, Both
#1007 [16:01] <bizzie> ok
#1008 [16:02] <bizzie> product number is V8T77UA#ABA and the serial number is CND6142L85
#1009 [16:03] <mattym> bizzie, Ok one moment
#1010 [16:03] <bizzie> alright
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#1012 [16:04] <mattym> bizzie, Try with this driver instead http://ftp.hp.com/pub/softpaq/sp74501-75000/sp74713.exe
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#1014 [16:04] <bizzie> alright im doing it Mattym
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#1021 [16:11] <bizzie> ok Mattym i have just finished installing it now do i just run minecrfat?
#1022 [16:11] <bizzie> *Minecraft
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#1024 [16:11] <mattym> bizzie, if the install said it finished, its best to restart the computer then check the gtame
#1025 [16:11] <mattym> game*
#1026 [16:12] <bizzie> alright Thank you so much bye
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#1029 [16:14] <The_Red_Dragon> i cant log in to my minecraft
#1030 [16:14] <mattym> The_Red_Dragon, What happens when you try/
#1031 [16:15] <The_Red_Dragon> let me see
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#1033 [16:15] <The_Red_Dragon> . / for what
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#1035 [16:16] <mattym> The_Red_Dragon, What happens when you try?
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#1037 [16:16] <The_Red_Dragon> invalid email address or password
#1038 [16:16] <The_Red_Dragon> it says
#1039 [16:16] <mattym> The_Red_Dragon, Do you get the same/similar issue if you try to log in on the website?
#1040 [16:17] <The_Red_Dragon> yup
#1041 [16:17] <mattym> ??> The_Red_Dragon login/throttle
#1042 [16:17] <Absol> The_Red_Dragon: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1043 [16:17] <Absol> The_Red_Dragon: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1044 [16:17] <The_Red_Dragon> can i just wait three hours?? cuase i have to go soon
#1045 [16:18] <The_Red_Dragon> our do i change passord
#1046 [16:18] <The_Red_Dragon> sorry for spelling :P
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#1048 [16:19] <The_Red_Dragon> hello
#1049 [16:19] <mattym> The_Red_Dragon, You need to wait 3 hours without attempting to log in at all. Then try your login again once, if it doesnt work, do the reset
#1050 [16:20] <The_Red_Dragon> k thank you so much :D
#1051 [16:20] <The_Red_Dragon> ill try again tonight at like 8 just to be sure but thx
#1052 [16:20] <The_Red_Dragon> bye
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#1057 [16:33] <Alie> hi
#1058 [16:33] <Alie> i got a code from the website
#1059 [16:34] <Alie> for windows 10 minecraft
#1060 [16:34] <Alie> it says it is redeemed
#1061 [16:34] <Alie> help
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#1080 [17:20] <Josh__> Trying to play mincraft but it says i need to update my driver but it wont update
#1081 [17:20] <mattym> Josh__, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1082 [17:21] <Josh__> this is the link for the driver info
#1083 [17:21] <Josh__> http://paste.ubuntu.com/23161573/
#1084 [17:21] <mattym> Josh__, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1085 [17:22] <Josh__> does that go in the actual computer itself or can it be downloaded
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#1088 [17:25] <Josh__> ok i found some online thank you for your help
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#1091 [17:29] <Max> http://paste.ubuntu.com/23159715/ Help
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#1094 [17:30] <Max> http://paste.ubuntu.com/23159715/ HEEEEELLLP PLZ
#1095 [17:33] <Ariana> ;l
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#1097 [17:36] <Uncritical> Hello
#1098 [17:36] <Uncritical> I need help
#1099 [17:37] <Uncritical> My server
#1100 [17:37] <Uncritical> THere is a error that it gives
#1101 [17:37] <Uncritical> and idk how to fix it
#1102 [17:39] <Uncritical> Heloooooooooooo
#1103 [17:39] <Uncritical> Heloooooooooooo
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#1118 [17:54] <Tabitha> "Lack of updated graphic drivers" but I'm all updated and also I used to be able to play fine when I had Windows 7. http://paste.ubuntu.com/23161683/
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#1126 [18:08] <Jacob> My minecraft launcher says "pixel format is not accelerated". I tried to update my graphic drivers though intel's automatic software. It says my drivers were up to date.
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#1129 [18:11] <Jacob> My minecraft launcher says "pixel format is not accelerated". I tried to update my graphic drivers though intel's automatic software. It says my drivers were up to date.
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#1132 [18:13] <Jacob> My minecraft launcher says "pixel format is not accelerated". I tried to update my graphic drivers through intel's automatic software. It says my drivers were up to date.
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#1139 [18:33] <regaladolpz> Ayuda No puedo jugar minecraft me sale error que hago
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#1143 [18:35] <mattym> ??> regaladolpz lang/es
#1144 [18:35] <Absol> regaladolpz: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#1145 [18:35] * parzival [parzival@notlogged] has joined #minecrafthelp
#1146 [18:37] <parzival> i can't buy minecraft my card allows international trade and i still can't buy
#1147 [18:37] <parzival> my card numbers are correct but it keeps asking me to try again
#1148 [18:37] <mattym> parzival, Is it a regular credit card, or a debit/prepaid/gift card?
#1149 [18:37] <parzival> regular credit
#1150 [18:38] <mattym> parzival, Did you call the card provider to confirm international purchases were allowed?
#1151 [18:38] <parzival> yes
#1152 [18:39] <parzival> i confirmed it twice
#1153 [18:39] <mattym> parzival, Maybe try with another web browser
#1154 [18:39] <parzival> did that
#1155 [18:39] <parzival> with safari crome then internet ex
#1156 [18:39] <mattym> parzival, Was your card issued outside the country you are currently located in?
#1157 [18:40] <parzival> no
#1158 [18:40] <parzival> same country
#1159 [18:41] <parzival> so im not sure what to do anymre
#1160 [18:41] <parzival> hello?
#1161 [18:41] <mattym> parzival, Does Amazon work for you?
#1162 [18:41] <regaladolpz> Help can not play minecraft do I get error
#1163 [18:42] <mattym> regaladolpz, What error?
#1164 [18:42] <parzival> amazon doesnt
#1165 [18:42] <mattym> parzival, Hmm, not sure what else you would need to try.
#1166 [18:42] * matsonj699 [matsonj699@notlogged] has joined #minecrafthelp
#1167 [18:42] <matsonj699> hello
#1168 [18:43] <matsonj699> i need help
#1169 [18:43] <regaladolpz> fault
#1170 [18:43] <parzival> so i tried paypal all the credit cards liked e.g. master visa but still can't get it to work
#1171 [18:43] <matsonj699> minecraft sucks ass now kuz microsoft boughtit out
#1172 [18:44] <parzival> ya true i can't buy it
#1173 [18:44] <mattym> matsonj699, If you need help explain the issue, take any other complaints elsewhere
#1174 [18:44] <matsonj699> and you have to wait 2 days to have your password reset
#1175 [18:44] <mattym> parzival, Do any of the stores in your region sell the game card?
#1176 [18:44] <regaladolpz> fuck you
#1177 [18:44] <Absol> regaladolpz: Please keep it civil
#1178 [18:44] * cyphase [cyphase@notlogged] has joined #minecrafthelp
#1179 [18:45] <parzival> i don't think so
#1180 [18:45] <regaladolpz> help
#1181 [18:45] <matsonj699> thanks for helping me
#1182 [18:45] <matsonj699> too bad minecrafts gone to shit
#1183 [18:45] <Absol> matsonj699: Please keep it civil
#1184 [18:46] <matsonj699> fuck
#1185 [18:46] * Absol kicked matsonj699 from #minecrafthelp (Reason: atsonj699 :Keep it civilized, you are just a human being)
#1186 [18:47] * parzival_ [parzival_@notlogged] has joined #minecrafthelp
#1187 [18:47] <regaladolpz> ---- Minecraft Crash Report ---- // Quite honestly, I wouldn't worry myself about that. Time: 10/09/16 17:40 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at or
#1188 [18:47] <regaladolpz> I can not play minecraft , I get this because ?
#1189 [18:47] <parzival_> i still ant buy it
#1190 [18:47] <parzival_> tried over the past few das
#1191 [18:47] <parzival_> days
#1192 [18:47] <mattym> ??> regaladolpz win/dxdiag
#1193 [18:47] <Absol> regaladolpz: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1194 [18:48] <mattym> parzival_, Yeah if your getting the error on all browsers are you sure all your card information was properly entered?
#1195 [18:48] <parzival_> yes
#1196 [18:48] <parzival_> very sure
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#1199 [18:48] * regaladolpz [regaladolpz@notlogged] has quit. (Quit: Web client closed)
#1200 [18:48] <mattym> parzival_, Ok, lets see if you may have a program or setting preventing it from completing
#1201 [18:48] <mattym> ??> parzival_ tools/hjt
#1202 [18:48] <parzival_> how to see
#1203 [18:48] <Absol> parzival_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1204 [18:48] <Absol> parzival_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1205 [18:49] <mattym> parzival_, Do all the instructions Absol wrote ^
#1206 [18:49] <parzival_> ok
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#1209 [18:53] * chris is now known as Guest76580
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#1211 [18:53] <parzival> well i tried on 2 coms one pc and 1 mac so now idk how
#1212 [18:54] <mattym> parzival, Did you run the tool Absol linked?
#1213 [18:54] <parzival> i try but nothing linked to minecraft
#1214 [18:55] <mattym> parzival, It has nothing to do with minecraft
#1215 [18:55] <mattym> ??> parzival tools/hjt
#1216 [18:55] <Absol> parzival: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1217 [18:55] <Absol> parzival: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1218 [18:55] <mattym> parzival, Do the instructions Absol wrote
#1219 [18:55] * jjs999jjs [jjs999jjs@notlogged] has quit. (Quit: Leaving)
#1220 [18:55] <mattym> parzival, Get me the url/link it has you create
#1221 [18:55] <parzival> ok i will come back
#1222 [18:56] <parzival> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 7:56:10 AM, on 9/11/2016 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.10586.0545) CHROME: 52.0.2743.116 FIREFOX: 18.0.2 (en-US) Boot mode: Normal Running processes: C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkypeHost.exe C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\cvh.exe Q:\140066.enu\Offi
#1223 [18:56] * Luckless [Luckless@notlogged] has joined #minecrafthelp
#1224 [18:56] <mattym> parzival, Follow all the instructions
#1225 [18:56] <mattym> parzival, You need to use the paste site
#1226 [18:57] <parzival> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 7:56:10 AM, on 9/11/2016 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.10586.0545) CHROME: 52.0.2743.116 FIREFOX: 18.0.2 (en-US) Boot mode: Normal Running processes: C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkypeHost.exe C:\Program Files (x86)\Common Files\microsoft shared\virtualization handler\cvh.exe Q:\140066.enu\Offi
#1227 [18:57] <mattym> ??> parzival paste
#1228 [18:57] <Absol> parzival: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1229 [18:57] * RobertFernet99 [RobertFernet99@notlogged] has joined #minecrafthelp
#1230 [18:57] <RobertFernet99> My Minecraft 1.10.2 Crashes!
#1231 [18:58] <Luckless> Cant redeem code
#1232 [18:58] <parzival> http://paste.ubuntu.com/23161888/ here
#1233 [18:58] <RobertFernet99> Lol parzival
#1234 [18:58] * chris [chris@notlogged] has joined #minecrafthelp
#1235 [18:58] <RobertFernet99> I think no one its going to help us :(
#1236 [18:58] * chris is now known as Guest1863
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#1238 [18:59] <mattym> ??> RobertFernet99 launcher/crash-log
#1239 [18:59] <Absol> RobertFernet99: We need to see your crash log, which appears after a crash.
#1240 [18:59] <Absol> RobertFernet99: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1241 [18:59] <RobertFernet99> When I want to play my survival it crashes
#1242 [19:00] <RobertFernet99> and in multiplayer it puts me java.lang.nullpointerexception group
#1243 [19:00] <parzival> absol so how abut mine
#1244 [19:00] <mattym> RobertFernet99, What antivirus/firewall software is installed on the computer where you get that errror?
#1245 [19:00] <mattym> parzival, Nothing showed up in there that should be causing your issue.
#1246 [19:01] <RobertFernet99> I already try to desactivate my antivirus and firewall
#1247 [19:01] <mattym> parzival, Not sure what else you should try.
#1248 [19:01] <parzival> ok thx
#1249 [19:01] <mattym> RobertFernet99, Which one?
#1250 [19:01] <RobertFernet99> anyway avg and avast
#1251 [19:01] * Luckless [Luckless@notlogged] has quit. (Client Quit)
#1252 [19:01] <mattym> RobertFernet99, Ok, Avast usually breaks when installed with another, and AVG has some known conflicts.
#1253 [19:01] <mattym> ??> RobertFernet99 av/avg
#1254 [19:01] <Absol> RobertFernet99: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To turn it off, follow these directions: http://www.avg.com/ww-en/faq.num-4498#tba5
#1255 [19:01] <Absol> RobertFernet99: Alternatively, use a different AV program, such as avast! Antivirus; see ?? av/avast for more information.
#1256 [19:02] <RobertFernet99> http://paste.ubuntu.com/23161895/ <----- Here is it!
#1257 [19:02] <mattym> RobertFernet99, Try those instructions from Absol ^
#1258 [19:02] <RobertFernet99> You say i have to uninstall avg=
#1259 [19:02] <mattym> RobertFernet99, Try the instuctions about changing the settings in AVG
#1260 [19:03] <mattym> RobertFernet99, If making those changes has no effect. You will need to uninstall both AVG and Avast, then restart your computer, after that check if minecraft works, if it does, you should reinstall the latest Avast.
#1261 [19:04] <RobertFernet99> Okey i will try
#1262 [19:04] <RobertFernet99> Thank you mattym and Absol!
#1263 [19:04] * Parvizal [Parvizal@notlogged] has joined #minecrafthelp
#1264 [19:04] * parzival [parzival@notlogged] has quit. (Ping timeout: 195 seconds)
#1265 [19:05] <Parvizal> Could the problem because of mojang?
#1266 [19:05] * Tsudolcan [Tsudolcan@notlogged] has joined #minecrafthelp
#1267 [19:05] <mattym> Parvizal, All monitored systems of theirs are currently up and running
#1268 [19:06] * kiki8692 [kiki8692@notlogged] has joined #minecrafthelp
#1269 [19:06] <Tsudolcan> I can not log into my minecraft account on minecraft.net
#1270 [19:06] * kiki8692 [kiki8692@notlogged] has quit. (Client Quit)
#1271 [19:07] <mattym> Tsudolcan, What error are you getting?
#1272 [19:07] * hodson [hodson@notlogged] has joined #minecrafthelp
#1273 [19:07] * Parzival [Parzival@notlogged] has joined #minecrafthelp
#1274 [19:07] <Parzival> Could it be problem with mojang?
#1275 [19:08] <mattym> Parvizal, No, all monitored systems of theirs are currently up and running
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#1277 [19:08] <Tsudolcan> Is it bad i am still using a old account and not migrated?
#1278 [19:08] <Tsudolcan> that i am*
#1279 [19:08] <mattym> Tsudolcan, Yes, but that shouldnt prevent you from being able to log in.
#1280 [19:08] * Parvizal [Parvizal@notlogged] has quit. (Ping timeout: 195 seconds)
#1281 [19:09] <mattym> Tsudolcan, What is the error you get when you try to log in on the site?
#1282 [19:09] <Tsudolcan> I tried to migrate but it say eith my username or password is wrong but i tried
#1283 [19:09] <Tsudolcan> either*
#1284 [19:09] * JUA [JUA@notlogged] has joined #minecrafthelp
#1285 [19:09] <Tsudolcan> I know my password and everything
#1286 [19:09] * hodson [hodson@notlogged] has quit. (Client Quit)
#1287 [19:09] <mattym> Tsudolcan, Are you able to log in on the launcher?
#1288 [19:10] * parzival_ [parzival_@notlogged] has joined #minecrafthelp
#1289 [19:10] <Tsudolcan> Yes
#1290 [19:10] <mattym> Tsudolcan, Are you sure?
#1291 [19:10] <parzival_> could the problem be becuz of mojang?absol
#1292 [19:10] <mattym> parzival_, I answered you twice now
#1293 [19:10] <parzival_> i got disconnected so didn't recive
#1294 [19:10] <mattym> parzival_, No
#1295 [19:10] <parzival_> sry
#1296 [19:11] <parzival_> thx anyway
#1297 [19:11] <Tsudolcan> I still can log into the laucher
#1298 [19:11] * Parzival [Parzival@notlogged] has quit. (Ping timeout: 195 seconds)
#1299 [19:11] <Tsudolcan> launcher*
#1300 [19:11] <Guest1863> hello can someone help please my minecraft is crashing because it says my windows 10 pixel format not accelerated when you scroll down it tells me to fine my manufacturer so i can match it to one of the four options bellow and either press a auto-detector link or a manual link but my manufacturer is not the same as the choices below mine says microsoft basic display adapter and i cant find any different one
#1301 [19:11] <mattym> Tsudolcan, You may want to wait 3 hours without trying to log in and see if it works then. If you still get the issue come back here and we can see if its something else
#1302 [19:11] <mattym> Guest1863, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1303 [19:12] <Guest1863> alright
#1304 [19:12] * Hailey [Hailey@notlogged] has joined #minecrafthelp
#1305 [19:13] <Guest76580> http://paste.ubuntu.com/23161832/
#1306 [19:13] * Hailey [Hailey@notlogged] has quit. (Client Quit)
#1307 [19:13] <mattym> Guest76580, Ok one moment
#1308 [19:14] * JUA [JUA@notlogged] has quit. (Client Quit)
#1309 [19:14] <mattym> Guest76580, Download and Install the most recently dated Radeon Software from this page http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064
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#1312 [19:14] <Guest76580> im Guest1863 btw im on two different ones and ok
#1313 [19:15] <mattym> Guest76580, Acutally, sorry just read that page
#1314 [19:15] <mattym> Guest76580, Download the version 16.7.3 Radeon Software
#1315 [19:16] <Guest76580> alright
#1316 [19:17] * orangejklmno [orangejklmno@notlogged] has joined #minecrafthelp
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#1318 [19:24] * RobertFernet99 [RobertFernet99@notlogged] has joined #minecrafthelp
#1319 [19:27] <RobertFernet99> Hi guys I Uninstall avg and Avast and minecrat continue crashing
#1320 [19:27] * orangejklmno_ [orangejklmno_@notlogged] has joined #minecrafthelp
#1321 [19:27] <mattym> RobertFernet99, Did you restart the computer after removing both?
#1322 [19:27] <RobertFernet99> Yes i do
#1323 [19:28] * Richard_ [Richard_@notlogged] has joined #minecrafthelp
#1324 [19:28] <mattym> ??> RobertFernet99 win/reinst
#1325 [19:28] <RobertFernet99> did*
#1326 [19:28] <Absol> RobertFernet99: You may need to reinstall the locally installed files that Minecraft puts into place.
#1327 [19:28] <Absol> RobertFernet99: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1328 [19:28] <mattym> RobertFernet99, Do the instructions Absol wrote
#1329 [19:28] <RobertFernet99> I will try, but i already try that
#1330 [19:28] <orangejklmno_> my minecraft still has an error messsage and it crashes and i dont know how to update it
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#1332 [19:29] <orangejklmno_> http://paste.ubuntu.com/
#1333 [19:29] <mattym> orangejklmno_, Thats not a full paste link/url, should have numbers at the end
#1334 [19:30] <orangejklmno_> ok
#1335 [19:30] <orangejklmno_> http://paste.ubuntu.com/23161992/
#1336 [19:31] <orangejklmno_> it just happened all of a sudden yesterday during a badlion uhc and my game just froze and it kept crashing
#1337 [19:31] * emanoel [emanoel@notlogged] has joined #minecrafthelp
#1338 [19:32] <RobertFernet99> Minecraft continue crashing :(
#1339 [19:32] <mattym> orangejklmno_, One moment
#1340 [19:32] <orangejklmno_> same
#1341 [19:32] <mattym> RobertFernet99, Is it the same as before?
#1342 [19:32] <RobertFernet99> Yes the same
#1343 [19:32] <RobertFernet99> I dont know why c
#1344 [19:33] <RobertFernet99> :c
#1345 [19:33] <mattym> orangejklmno_, Download and Install the Catalyst software Suite from here http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
#1346 [19:33] * MajGenRelativity [MajGenRelativity@notlogged] has quit. (Quit: Leaving)
#1347 [19:34] <orangejklmno_> is it free?
#1348 [19:35] <orangejklmno_> which one do i download
#1349 [19:38] <RobertFernet99> Someone can help me? :(((
#1350 [19:38] <mattym> ??> RobertFernet99 tools/hjt
#1351 [19:38] <Absol> RobertFernet99: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1352 [19:38] <Absol> RobertFernet99: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1353 [19:39] <RobertFernet99> Okey thabjs
#1354 [19:40] <RobertFernet99> http://paste.ubuntu.com/23162008/
#1355 [19:40] <RobertFernet99> Here is it
#1356 [19:40] <mattym> ??> RobertFernet99 av/adwcleaner
#1357 [19:40] <Absol> RobertFernet99: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1358 [19:41] <Absol> RobertFernet99: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1359 [19:41] <RobertFernet99> Okey
#1360 [19:41] <RobertFernet99> Absol is a bot right=
#1361 [19:41] <RobertFernet99> ?
#1362 [19:41] <orangejklmno> i downloaded the suite thing now what?
#1363 [19:42] <mattym> orangejklmno, Install it
#1364 [19:43] <orangejklmno> then what
#1365 [19:44] <mattym> orangejklmno, That should start the driver installer, it will let you know when its done
#1366 [19:45] <orangejklmno> im at the installe rwelcome
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#1370 [19:47] * shadow8653 [shadow8653@notlogged] has quit. (Client Quit)
#1371 [19:48] <orangejklmno> hello?
#1372 [19:49] <happykassy> cannot get minecraft to open on windows 10 i have a link to my DxDiag report if someon can help
#1373 [19:49] <mattym> orangejklmno, Continue with the install
#1374 [19:49] <mattym> happykassy, paste the link here please
#1375 [19:49] <happykassy> http://paste.ubuntu.com/23162023/
#1376 [19:49] <orangejklmno> do i install express
#1377 [19:49] <mattym> orangejklmno, Yes
#1378 [19:50] <mattym> happykassy, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1379 [19:50] <happykassy> ty
#1380 [19:51] * XdeadestMoons [XdeadestMoons@notlogged] has joined #minecrafthelp
#1381 [19:51] * Relaxel [Relaxel@notlogged] has joined #minecrafthelp
#1382 [19:52] <Relaxel> Anybody active?
#1383 [19:52] <XdeadestMoons> hey
#1384 [19:52] <Relaxel> Hey. I just got this email that said my password has been reset due to suspicous activity
#1385 [19:53] <XdeadestMoons> ya i cant log into my minecraft account either
#1386 [19:53] <Relaxel> I reset my password multiple times, but it won´t let me log in with the password I just set
#1387 [19:53] <XdeadestMoons> me either
#1388 [19:53] <XdeadestMoons> i think you have to wait 24 hours
#1389 [19:53] <Relaxel> i guess it´s the servers being faulty
#1390 [19:53] <XdeadestMoons> and then log in
#1391 [19:53] <Relaxel> that sucks
#1392 [19:54] <XdeadestMoons> but idk if youre supposed to reset your password after 24 hours
#1393 [19:54] <XdeadestMoons> but i send an email to mojang about my promblem
#1394 [19:54] <Relaxel> yeah me too
#1395 [19:55] <Relaxel> kinda hard to believe how outdated their servers are
#1396 [19:55] <mattym> Relaxel, If you got that email, you should probably contact Mojang
#1397 [19:55] <XdeadestMoons> but i remember about January it was a temporarily a promblem
#1398 [19:55] <mattym> ??> Relaxel mojang/email
#1399 [19:55] <Absol> Relaxel: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1400 [19:55] <Absol> Relaxel: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1401 [19:55] <mattym> XdeadestMoons, What is the exact issue you get when you try to log in?
#1402 [19:56] <Relaxel> yeah I already sent 1
#1403 [19:56] <Relaxel> uh, just invalid email or password
#1404 [19:56] <mattym> Relaxel, If you get that email it generally means someone else tried to or did access your account, you will need to wait on the reply for the support email.
#1405 [19:56] <XdeadestMoons> like it says incorrect password and i reset the password
#1406 [19:57] <Relaxel> ...yeah, apparently it takes till monday though...
#1407 [19:57] <mattym> XdeadestMoons, Same error on both the game and website?
#1408 [19:57] <Relaxel> yup
#1409 [19:57] <XdeadestMoons> ya
#1410 [19:57] <mattym> XdeadestMoons, In the launcher, is there any other info below where it says that?
#1411 [19:58] <XdeadestMoons> it says like invalid credentials or username or password when i put in my email and password
#1412 [19:58] <orangejklmno> ok its done installing
#1413 [19:58] <Relaxel> invalidcredentialsexception
#1414 [19:58] <Relaxel> yeah
#1415 [19:58] * Guest76580 [Guest76580@notlogged] has quit. (Ping timeout: 195 seconds)
#1416 [19:58] <mattym> XdeadestMoons, Yeah, wait 3 hours without logging in, then try it again
#1417 [19:59] <Relaxel> I have, for one
#1418 [19:59] <mattym> Relaxel, Do the same, but when the support team emails you, you may want to have them make sure all the info is still correct, because you got that email
#1419 [19:59] <XdeadestMoons> ok
#1420 [19:59] <XdeadestMoons> so should i reset my passwor dagain?
#1421 [19:59] <mattym> XdeadestMoons, After the 3 hours, yes.
#1422 [20:00] <Relaxel> well my account´s definitely still on the same email, but my password just won´t reset for some reason
#1423 [20:00] <XdeadestMoons> ok cool
#1424 [20:00] <XdeadestMoons> and should i sign into the launcher or website
#1425 [20:01] <mattym> XdeadestMoons, After the other stuff is done, either.
#1426 [20:02] <XdeadestMoons> ok but can i log in after like 5 hours or does it have to be 3 hours?
#1427 [20:02] <Relaxel> don´t think there´s a standard for that
#1428 [20:03] <mattym> XdeadestMoons, 3 hours minimum, any time after is fine
#1429 [20:03] <XdeadestMoons> so i should i wait 3 hours?
#1430 [20:03] <XdeadestMoons> or not?
#1431 [20:05] <Relaxel> that´s what he said
#1432 [20:05] <XdeadestMoons> ok so 3 hours. but i what happens if i sleep
#1433 [20:06] <XdeadestMoons> and its past 3 hours is it ok?
#1434 [20:06] <Relaxel> yep
#1435 [20:06] <XdeadestMoons> so past 3 hours is ok
#1436 [20:06] <Relaxel> yeah
#1437 [20:06] <XdeadestMoons> ok thx
#1438 [20:07] <Relaxel> sleep tight
#1439 [20:07] * Guest1863 [Guest1863@notlogged] has quit. (Quit: Web client closed)
#1440 [20:07] * chris [chris@notlogged] has joined #minecrafthelp
#1441 [20:07] * chris is now known as Guest62415
#1442 [20:07] <Guest62415> ok radeon 16.7.3 has finished downloadng now what do i do
#1443 [20:07] <mattym> Guest62415, Install it
#1444 [20:08] <XdeadestMoons> thx relaxel
#1445 [20:08] <Guest62415> it says this app cant run on your pc
#1446 [20:09] <mattym> Guest62415, Whats saying that, or what exactly does it say?
#1447 [20:11] <Guest62415> when i double click radeon-crimson-16.7.3-win10-64bit.exe this app cant be run on your pc to find a version for your pc check with the software publisher
#1448 [20:12] <Guest62415> thats what it says
#1449 [20:12] <mattym> Guest62415, Can you find me your HP product number or serial number
#1450 [20:12] <XdeadestMoons> hey guys i have a question. is migrating a minecraft account good??
#1451 [20:12] <webrosc> XdeadestMoons, yes
#1452 [20:13] <Guest62415> ok wait one sec
#1453 [20:14] <XdeadestMoons> thx webrosc
#1454 [20:15] <Guest62415> 5CD51807D6
#1455 [20:17] <XdeadestMoons> i have another question. since im using google chrome to reset my minecraft password when i reset it says update your password and it updates my passwor dfor my username. is that normal (ps im using google updates my password for protection
#1456 [20:17] <Guest62415> thats the serial number
#1457 [20:17] <mattym> Guest62415, Ok one moment
#1458 [20:19] <mattym> Guest62415, No other number?
#1459 [20:19] <mattym> ??> Guest62415 oem/hp/product-number
#1460 [20:19] <Absol> Guest62415: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1461 [20:19] <Absol> Guest62415: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1462 [20:19] <Guest62415> wait one sec
#1463 [20:19] <mattym> Guest62415, Try the instructions from Absol
#1464 [20:19] <XdeadestMoons> can anyone anyone asnwer my question
#1465 [20:21] <Guest62415> the product number is G6R14UA#ABA
#1466 [20:21] <XdeadestMoons> guys???
#1467 [20:21] <XdeadestMoons> my question
#1468 [20:22] <mattym> XdeadestMoons, If thats how your chrome is set, thats how its set, this isnt brower support, im really not sure what your talking about
#1469 [20:22] * teddy [teddy@notlogged] has joined #minecrafthelp
#1470 [20:22] <XdeadestMoons> oh well
#1471 [20:22] <XdeadestMoons> thats fine
#1472 [20:22] <XdeadestMoons> ill use firefox
#1473 [20:22] <mattym> Guest62415, Try this driver http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72722.exe
#1474 [20:22] <XdeadestMoons> or Microsoft edge
#1475 [20:23] <XdeadestMoons> but thx for your help guys
#1476 [20:26] <teddy> hi i need help minecraft music isnt working for me
#1477 [20:26] <teddy> hello
#1478 [20:26] * theo [theo@notlogged] has joined #minecrafthelp
#1479 [20:26] <teddy> hi i need help minecraft music isnt working for me
#1480 [20:26] <XdeadestMoons> what musci?
#1481 [20:26] <teddy> do u know how to fix it
#1482 [20:26] * orangejklmno [orangejklmno@notlogged] has quit. (Quit: Web client closed)
#1483 [20:27] <XdeadestMoons> do you use optifine
#1484 [20:27] <teddy> yesss
#1485 [20:27] <XdeadestMoons> ok go into video settings
#1486 [20:27] <webrosc> ?? mods
#1487 [20:27] <teddy> wait gimi a sec
#1488 [20:27] <Absol> mods: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1489 [20:27] <Absol> mods: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1490 [20:27] <XdeadestMoons> and then go on i belive quality or something like that
#1491 [20:27] <XdeadestMoons> and you will see minimap settings and just change it and it will work
#1492 [20:28] <teddy> ok
#1493 [20:28] <teddy> let me see if it works
#1494 [20:28] <teddy> i dont use optifine i use better sprinting ,ods for factions
#1495 [20:28] <XdeadestMoons> oh well i cant help you
#1496 [20:28] <XdeadestMoons> you need optifine
#1497 [20:29] <teddy> ohhh
#1498 [20:29] <XdeadestMoons> hey guys after i reset my password on minecraft how long should i wait?
#1499 [20:29] <teddy> like 30mins
#1500 [20:29] <XdeadestMoons> ok cool
#1501 [20:29] <XdeadestMoons> did it work for u?
#1502 [20:29] <teddy> no but i did for my friend
#1503 [20:29] <XdeadestMoons> ok thx
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#1505 [20:30] <teddy> welcom
#1506 [20:30] <XdeadestMoons> is it exactly 30 mins
#1507 [20:30] <XdeadestMoons> to wait
#1508 [20:30] <teddy> umm like 45 to bee ok
#1509 [20:30] <webrosc> XdeadestMoons, if you reset your password then it should be instant
#1510 [20:30] <XdeadestMoons> ok thx
#1511 [20:31] <teddy> oh ok
#1512 [20:31] <XdeadestMoons> so teddy should i still wait
#1513 [20:31] <webrosc> teddy, remove ALL of your mods, does the sound work?
#1514 [20:31] <teddy> umm just keep cheaking it onece in a while tilll it works
#1515 [20:31] <XdeadestMoons> ok so wait or not? im confused
#1516 [20:32] <webrosc> if so then the mods are the issue and we don't do modded support here
#1517 [20:32] <teddy> ok
#1518 [20:32] <XdeadestMoons> teddy
#1519 [20:32] <XdeadestMoons> answer me question
#1520 [20:33] <teddy> like i said wait a littel the cheak it then if it dosnt work wait a little
#1521 [20:33] * orangejklmno_ [orangejklmno_@notlogged] has quit. (Ping timeout: 195 seconds)
#1522 [20:33] <teddy> and keep doing that
#1523 [20:33] <teddy> till it works
#1524 [20:33] <XdeadestMoons> ok so how long is a little 10 mins?
#1525 [20:33] <teddy> yesss
#1526 [20:33] <XdeadestMoons> ok cool
#1527 [20:34] <XdeadestMoons> to be good ill wait 45 mins
#1528 [20:34] <webrosc> if you keep testing and enter the wrong details 3 times you will be locked out of the system for upto 3 hours
#1529 [20:34] <XdeadestMoons> oh well
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#1531 [20:34] <XdeadestMoons> well i dont wanna be locked out so ill wait 45 mins
#1532 [20:35] <XdeadestMoons> after i reset my password
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#1534 [20:40] <teddy> it sill dosent work
#1535 [20:40] <teddy> i took all my moods out
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#1545 [20:53] <zOOFAST> Umm it tells me to do this so I did it and I cant find a Manufacture
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#1548 [20:55] <yohan> http://paste.ubuntu.com/23162240/
#1549 [20:55] <zOOFAST> http://paste.ubuntu.com/23162236/
#1550 [20:55] <yohan> help
#1551 [20:55] * JoshyGibbo17 [JoshyGibbo17@notlogged] has joined #minecrafthelp
#1552 [20:56] <JoshyGibbo17> Is this a mojang help? coz i forgot my account
#1553 [20:56] * Asgore_The_King [Asgore_The_King@notlogged] has joined #minecrafthelp
#1554 [20:56] <yohan> me to
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#1558 [20:56] <Asgore_The_King> Okay, everytime I open Minecraft, I get an SE Binary error. The game runs for 5 seconds then SE Binary stops. What causes this problem?
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#1567 [21:11] <Guest62415> alright it finished downloading
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#1574 [21:30] <XdeadestMoons> hai yalllll
#1575 [21:30] <CMFxKnight> I can't log in every time I try it says "sorry but we couldn't connect to our servers" but on my laptop it works.
#1576 [21:30] <CMFxKnight> hello
#1577 [21:32] * An_Angry_Brit [An_Angry_Brit@notlogged] has joined #minecrafthelp
#1578 [21:32] <XdeadestMoons> what is yur promblem
#1579 [21:32] * cyphase [cyphase@notlogged] has joined #minecrafthelp
#1580 [21:32] <webrosc> CMFxKnight, what antivirus do you use?
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#1583 [21:33] <CMFxKnight> I don't I just use windows
#1584 [21:33] <webrosc> ??> CMFxKnight tools/hjt
#1585 [21:33] <Absol> CMFxKnight: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1586 [21:33] <Absol> CMFxKnight: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1587 [21:34] <CMFxKnight> ok thanks
#1588 [21:35] * XdeadestMoons [XdeadestMoons@notlogged] has quit. (Ping timeout: 195 seconds)
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#1590 [21:37] <CMFxKnight> http://paste.ubuntu.com/23162354/
#1591 [21:38] <webrosc> ??> CMFxKnight info/mcleaks
#1592 [21:38] <Absol> CMFxKnight: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#1593 [21:38] <Absol> CMFxKnight: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1594 [21:41] <CMFxKnight> Ok I deleted it and uninstalled minecraft
#1595 [21:42] <webrosc> thats all the help i will give as you used a tool to access stolen accounts
#1596 [21:42] <CMFxKnight> yea sorry about that =3
#1597 [21:42] <CMFxKnight> <3 thanks for everything
#1598 [21:43] <CMFxKnight> have a good day/night depending on your timezone <3
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#1620 [23:08] <The_Red_Dragon> hello?
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#1623 [23:09] <The_Red_Dragon> i need help
#1624 [23:09] <The_Red_Dragon> i need help
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#1630 [23:13] <jordie> How do you download and open a minecraft map on a mac?
#1631 [23:13] * MyNameIsKrispy [MyNameIsKrispy@notlogged] has joined #minecrafthelp
#1632 [23:14] <mattym> jordie, If you start the minecraft launcher do you see the Edit Profile button?
#1633 [23:14] <MyNameIsKrispy> My Minecraft has the
#1634 [23:14] <jordie> Yes.
#1635 [23:14] <MyNameIsKrispy> "game ended in a bas state" error
#1636 [23:14] <mattym> jordie, In the window it opens, click the Open Game Dir button
#1637 [23:14] <MyNameIsKrispy> *bad
#1638 [23:14] <mattym> ??> MyNameIsKrispy launcher/crash-log
#1639 [23:15] <Absol> MyNameIsKrispy: We need to see your crash log, which appears after a crash.
#1640 [23:15] <Absol> MyNameIsKrispy: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1642 [23:15] <jordie> i clicked the open game dir button
#1643 [23:15] <mattym> jordie, It should have opened a folder, there should be a folder in there called saves
#1644 [23:15] * owen96 [owen96@notlogged] has quit. (Client Quit)
#1645 [23:16] <jordie> yes there is
#1646 [23:16] <mattym> jordie, You need to put the map in there and make sure you restart the game if its open
#1647 [23:16] * owen96 [owen96@notlogged] has joined #minecrafthelp
#1648 [23:16] <jordie> ok, do i just drag the download in that folder?
#1649 [23:17] <mattym> jordie, Yes, you may need to extract a file depending on what you downloaded.
#1650 [23:17] <owen96> So my minecraft keeps crashing the java se binary ive tried all of the suggested fixes as well as some from google with no change i am running windows 8
#1651 [23:17] <jordie> ok, how do i know if i need to do that, would it tell me?
#1652 [23:17] <mattym> jordie, On a Mac im really not sure
#1653 [23:18] <jordie> ok, i put the download in the folder
#1654 [23:18] <mattym> ??> owen96 launcher/crash-log
#1655 [23:18] <Absol> owen96: We need to see your crash log, which appears after a crash.
#1656 [23:18] <Absol> owen96: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1657 [23:18] <owen96> ok thank you i will do that now
#1658 [23:19] <jordie> what do i do after i put the download in the saves folder?
#1659 [23:19] <mattym> jordie, If the game is open, restart it, otherwise open the game and see if its in your Single Player world list
#1660 [23:19] <jordie> no it is not
#1661 [23:20] <mattym> jordie, Go back to the saves folder and right click the file you downloaded see if there is an extract or unpack option
#1662 [23:22] <owen96> http://paste.ubuntu.com/23162734/
#1663 [23:22] <jordie> when i right click, it tells me there is no application set up to open it. when i left click, it doesnt have an extract or unpack option
#1664 [23:22] <mattym> ??> owen96 mods
#1665 [23:22] <Absol> owen96: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1666 [23:22] <Absol> owen96: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1667 [23:22] <mattym> jordie, Yeah im not sure how to handle that on a mac.
#1668 [23:23] <jordie> alright thanks so much for trying! :)
#1669 [23:23] <mattym> jordie, You should look up how to extract a file or what program you should use
#1670 [23:23] <jordie> ok i will
#1671 [23:23] <mattym> jordie, After that it should show up
#1672 [23:23] <jordie> oh yay
#1673 [23:23] <jordie> ok ill do that
#1674 [23:23] <jordie> thanks so much
#1675 [23:24] <owen96> I get this error regardless of any mods and the mod is only so i can use my joystick as a controller because i left my mouse at school all weekend
#1676 [23:24] <mattym> owen96, Can you get me an unmodded crash
#1677 [23:25] <owen96> yes
#1678 [23:27] <owen96> http://paste.ubuntu.com/23162746/
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#1680 [23:28] <mattym> owen96, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#1681 [23:29] <owen96> ok trying that now
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#1683 [23:30] <owen96> That did it! Thank you so much! I really appreciate the help!
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