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#3 [00:07] <Black_Aziz> People like my prepaid card get my Miencraft account stolen back?
#4 [00:08] <Black_Aziz> ....
#5 [00:08] <Black_Aziz> People like my prepaid card get my Miencraft account stolen back?
#6 [00:09] <Andrio> sorry?
#7 [00:09] <Black_Aziz> ?
#8 [00:09] <Andrio> Mojang should be able to get you your account back.
#9 [00:09] <Black_Aziz> help
#10 [00:11] <Andrio> did you fill out the form yet?
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#12 [00:13] <gamer0728> http://paste.ubuntu.com/23541584/
#13 [00:14] <mattym> gamer0728, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#14 [00:16] * Anzhi is now known as Anzhelika|Away
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#18 [00:20] <Moist> i cant log in
#19 [00:20] <thgilfodrol> Moist: what is the error when you try logging in?
#20 [00:21] <Moist> Invalid Credentials
#21 [00:22] <Moist> Hello
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#24 [00:38] <Spartan> So, I've been trying to reset my password on mojang, and it will NOT send me an email to my connected mojang email. I'm not sure of what else to do, I have tried migrating but it will not work.
#25 [00:39] <mattym> Spartan, Is your account not migrated/a mojang account?
#26 [00:40] <Spartan> It is, it's a pretty old account actually, but I just recently moved it to a mojang account
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#28 [00:40] <mattym> Spartan, Are you sending the password reset to the email you used for the mojang account you migrated to?
#29 [00:40] <Spartan> Yes
#30 [00:41] <mattym> Spartan, Did you check any spam/junk folders?
#31 [00:42] <Spartan> Yes, nothing in there, I had this same issue with my Playstation network account. But they had to switch me email theirself
#32 [00:42] <mattym> Spartan, Who is your email provider?
#33 [00:43] <Spartan> You mean like gmail right? Sorry, I'm not an expert on these things
#34 [00:43] <mattym> Spartan, Yeah
#35 [00:43] <mattym> ??> Spartan account/send-email
#36 [00:43] <Absol> Spartan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#37 [00:43] <Absol> Spartan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#38 [00:43] <mattym> Spartan, Do the instructions Absol wrote
#39 [00:43] <Spartan> Alright
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#42 [00:47] <Moist> im putting in my correct account info and its not working but i can login online just not on the launcher
#43 [00:48] <mattym> Moist, Are you sure you are using the same information to log in for both places?
#44 [00:48] <Moist> yes
#45 [00:48] <mattym> ??> Moist tools/hjt
#46 [00:48] <Absol> Moist: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#47 [00:48] <Absol> Moist: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#48 [00:51] <Moist> http://paste.ubuntu.com/23541682/
#49 [00:51] <Moist> is that what you wanted
#50 [00:52] <mattym> ??> Moist av/adwcleaner
#51 [00:52] <Absol> Moist: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#52 [00:52] <Absol> Moist: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#53 [00:52] <mattym> Moist, Try the instructions from Absol, after the restart see if it works.
#54 [00:52] <Moist> my computer is a little broken it dosnt start all the time but minecraft works all the time so
#55 [00:57] * konmeGAMERTV [konmeGAMERTV@notlogged] has joined #minecrafthelp
#56 [00:57] <konmeGAMERTV> kklillljll
#57 [00:57] * neox [neox@notlogged] has quit. (Quit: Web client closed)
#58 [00:57] <konmeGAMERTV> onyouonok
#59 [00:58] <konmeGAMERTV> hregrerrer
#60 [00:58] <konmeGAMERTV> ererhhhh
#61 [00:58] <konmeGAMERTV> jrthrtjtrtrj
#62 [00:58] <konmeGAMERTV> jtyjyyjejh
#63 [00:58] <konmeGAMERTV> twhatyl
#64 [00:58] <konmeGAMERTV> thauy6k
#65 [00:58] <konmeGAMERTV> kykhm
#66 [00:58] <konmeGAMERTV> dkj,ljhmh
#67 [00:58] <Thisguy_> Hello.
#68 [00:58] <konmeGAMERTV> ffjmhmhmn,.gkm
#69 [00:58] <konmeGAMERTV> f,.
#70 [00:58] <konmeGAMERTV> hi
#71 [00:58] <konmeGAMERTV> what5
#72 [00:58] <Thisguy_> Are you doing alright?
#73 [00:58] <konmeGAMERTV> m
#74 [00:58] * Espercorn kicked konmeGAMERTV from #minecrafthelp (Reason: onmeGAMERTV :(Andrio) Roar.)
#75 [00:58] <Thisguy_> That seems reasonable.
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#77 [00:59] <Andrio> mm
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#79 [01:00] <Moist> nope still not working
#80 [01:01] <mattym> Moist, Did you restart after running the program?
#81 [01:01] <Moist> yes
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#87 [02:45] <ross_> hi i am not able to log onto my minecraft account
#88 [02:46] <ross_> it says my username or password is incorrect but i know they are correct
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#92 [02:59] <MariosVi> Hello.
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#95 [03:04] <MariosVi> I can not get minecraft to launch. I updated my drivers, and java.
#96 [03:04] <MariosVi> System information http://paste.ubuntu.com/23542040/ and also minecraft crash report http://paste.ubuntu.com/23542044/
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#99 [03:05] <MariosVi> Any solutions to that ? something to do with opengl, and maybe microsoft not supporting it ?
#100 [03:05] <Subsea> Are not able t log in. Get asked to make sure that connection is ok and that minecraft is not blocked. Are able to log on on myster computer, so it is an account issue
#101 [03:06] <Subsea> Not an account issue
#102 [03:08] <MariosVi> Subsea you are talking about my issue ?
#103 [03:11] <Subsea> Noe. I am struggling myself :-)
#104 [03:12] <Andrio> MariosVi, install the Mobility Radeon driver from http://support.amd.com/en-us/download/mobile?os=Windows%208%20-%2064.
#105 [03:12] <Andrio> Subsea, is that all it says?
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#108 [03:22] <Chaplopia> Hello everyone!
#109 [03:23] <Anna> hi
#110 [03:23] <Chaplopia> My friend has the mcleaks account problem. he just bought an account and cant log in.
#111 [03:23] <Anna> ??> Chaplopia info/mcleaks
#112 [03:23] <Absol> Chaplopia: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#113 [03:23] <Absol> Chaplopia: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#114 [03:24] <Andrio> \o
#115 [03:24] <Anna> may help to get him on this irc channel so we can talk directly to him
#116 [03:24] <Chaplopia> let me get him in here.
#117 [03:25] <Anna> http://webchat.esper.net/?channels=minecrafthelp should be a link to here if you need it
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#120 [03:29] <Chaplopia> Hes here.
#121 [03:29] <Chaplopia> Hes name is giorgi123
#122 [03:29] <Chaplopia> but he doesnt know english well.
#123 [03:29] <Subsea> I am not able to log in. I get the following: Sorry, but we couldn't connect to our servers. Please make sure that you are online and that minecraft is not blocked"
#124 [03:30] <Subsea> It is not an account issue as I can log on to a different computer
#125 [03:31] <Subsea> And I am online
#126 [03:31] <Andrio> Subsea, is that all it says?
#127 [03:31] <Subsea> Andrio, yes
#128 [03:31] <Andrio> ??> Subsea tools/HJT
#129 [03:31] <Absol> Subsea: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#130 [03:31] <Absol> Subsea: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#131 [03:34] <Subsea> Not very comfortable with that
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#139 [03:41] <Santonor> How do you change the pseudonym ?
#140 [03:41] <Andrio> What pseudonym?
#141 [03:42] <Santonor> change my pseudonym "Santonor"
#142 [03:43] <Santonor> I do not have a very good english . . .
#143 [03:43] <Andrio> You can do that at https://account.mojang.com/me.
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#145 [03:44] * Thisguy_ is now known as Thisguy_|Zzz
#146 [03:44] <Santonor> thank's
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#149 [03:53] <thgilfodrol> didn't look at the channel I was in and was about to say /nick back there lol
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#163 [04:58] <alexamway> hello. i want to get license minecraft. but i ask please help me for install good IC2 with all working items
#164 [04:59] <alexamway> because now i have problemm. maybe official support can help ?
#165 [05:03] <Andrio> What problem?
#166 [05:08] <alexamway> who give help gor me with mods if i Get license ?
#167 [05:09] <Andrio> ??> alexamway mods
#168 [05:09] <Absol> alexamway: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#169 [05:09] <Absol> alexamway: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#172 [05:19] * Wolf [Wolf@notlogged] has joined #minecrafthelp
#173 [05:20] <Wolf> i changed my mc email and password but it says incorrect credemtials why is this?
#174 [05:29] <Andrio> ??> Wolf login/throttle
#175 [05:29] <Absol> Wolf: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#176 [05:29] <Absol> Wolf: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
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#180 [05:48] <siggi84> hallo
#181 [05:49] <siggi84> I need help sometimes
#182 [05:50] <TheBear1714> Hello, please I need help with my graphics, I tried to open minecraft but it didn't work, it crashed and sayed that my graphics probably were too old, and I had to update them, but I don't know how to do it. Then I came to a page that sayed that i had to post what happened and also the link to my DxDiag report, so here it is: http://paste.ubuntu.com/23542593/ , could you help me as soon as possible please?
#183 [05:50] <TheBear1714> Hello, please I need help with my graphics, I tried to open minecraft but it didn't work, it crashed and sayed that my graphics probably were too old, and I had to update them, but I don't know how to do it. Then I came to a page that sayed that i had to post what happened and also the link to my DxDiag report, so here it is: http://paste.ubuntu.com/23542593/ , could you help me as soon as possible please?
#184 [05:52] * siggi84 [siggi84@notlogged] has left #minecrafthelp
#185 [05:52] <Andrio> TheBear1714, install this driver: http://global-download.acer.com/GDFiles/Driver/VGA/VGA_AMD_8.741.0.0000_W7x86W7x64_A.zip?acerid=634176976627071451&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%205742G&OS=ALL&LC=en&BC=ACER&SC=AAP_10
#186 [05:53] <TheBear1714> Thank you very much Andrio :)
#187 [05:55] <TheBear1714> WhAT DO i HAVE TO DO?
#188 [05:56] <TheBear1714> Now I installed it
#189 [05:56] <TheBear1714> And... it opened a map in my driver
#190 [05:56] <Andrio> Restart the computer.
#191 [05:56] <TheBear1714> Ok
#192 [05:56] <TheBear1714> Just restart the computer?
#193 [05:56] <TheBear1714> Nothing more?
#194 [05:57] <Andrio> Well, is it installed?
#195 [05:57] <TheBear1714> Yes, I think so
#196 [05:57] <Andrio> Did you actually open the file?
#197 [05:57] <TheBear1714> Yes, I did
#198 [05:57] <Andrio> All right
#199 [05:57] <Andrio> That should be it, then.
#200 [05:57] <Andrio> Restart the PC
#201 [05:58] <TheBear1714> Ok, thank you
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#204 [06:02] <Timmee> Hey, is there trouble with the login service? Always says invalid username or password
#205 [06:03] <Andrio> ??> Timmee login/throttle
#206 [06:03] <Absol> Timmee: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#207 [06:03] <Absol> Timmee: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#208 [06:05] <Timmee> Okay, thx! I'll try it in 3 hours^^ bye
#209 [06:05] <Timmee> Okay, thx! I'll try it in 3 hours^^ bye
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#217 [06:16] <TheBear1714> Hello again
#218 [06:16] <TheBear1714> It didnt work...
#219 [06:17] <TheBear1714> Hello?
#220 [06:19] <Andrio> hm
#221 [06:19] * gamer0728 [gamer0728@notlogged] has joined #minecrafthelp
#222 [06:19] <Andrio> May I see a new DXDiag report?
#223 [06:19] <gamer0728> http://paste.ubuntu.com/23542711/
#224 [06:20] <gamer0728> http://paste.ubuntu.com/23542711/
#225 [06:21] <TheBear1714> ok
#226 [06:21] <Andrio> gamer0728, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#227 [06:22] <gamer0728> How can I do?
#228 [06:23] <Andrio> Do you have Windows 7 or recovery disks?
#229 [06:23] <TheBear1714> http://paste.ubuntu.com/23542726/ here it is Andrio
#230 [06:24] <gamer0728> I don't know.
#231 [06:24] <Andrio> hm
#232 [06:25] <TheBear1714> Andrio, can u help me pls?
#233 [06:26] <thgilfodrol> hardware for his prebuilt is too old to be a new win10 pc, so he should have a win7 product key somewhere on the chassis
#234 [06:26] <TheBear1714> Can someone help me? xd
#235 [06:27] <TheBear1714> Hello?
#236 [06:27] <gamer0728> So,I can't play Minecraft with Windows 10,right?
#237 [06:28] <TheBear1714> Right
#238 [06:28] <Andrio> gamer0728, on that PC
#239 [06:28] <TheBear1714> Andrio, cant you help me pls? xd
#240 [06:28] <gamer0728> Thanks for help.
#241 [06:29] <TheBear1714> Andrio?
#242 [06:30] <Andrio> TheBear1714, try the Catalyst software suite from http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064.
#243 [06:30] <gamer0728> Wait.
#244 [06:30] <TheBear1714> And what should I do when i go in to this link?
#245 [06:31] <TheBear1714> Download the Catalyst Software Suit?
#246 [06:31] <gamer0728> What is it mean?
#247 [06:32] <TheBear1714> ?
#248 [06:32] <gamer0728> About "on that PC".
#249 [06:33] <Andrio> yes?
#250 [06:33] <Andrio> gamer0728, if you have another PC, try that.
#251 [06:33] <TheBear1714> Ok, I'm installing the Catalyst Software Suite now
#252 [06:34] <gamer0728> I don't know.
#253 [06:35] <gamer0728> I don't understand.
#254 [06:37] * TheBear1714 [TheBear1714@notlogged] has quit. (Ping timeout: 195 seconds)
#255 [06:39] <gamer0728> Does it mean:I can play Minecraft with Windows 7?
#256 [06:40] <Andrio> No, but you probably can.
#257 [06:41] <gamer0728> How can I do?
#258 [06:46] <thgilfodrol> gamer0728: you'd have to back up your files, create install media for windows 7 on a disk or drive, install windows 7 on the computer, then activate the installation with the windows 7 product key on the chassis of your computer
#259 [06:47] <thgilfodrol> process might be beyond the scope of this channel though; it's also up to you whether you're up for the downgrade process
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#263 [06:54] <karolku3k> i need help
#264 [06:54] <thgilfodrol> what do you need help with?
#265 [06:55] <karolku3k> if i ru the game version 1.10, i have a crashed report
#266 [06:55] <karolku3k> like this java.lang.NullPointerException: Initializing game at bao.a(SourceFile:512) at bao.ag(SourceFile:315) at bao.f(SourceFile:713) at net.minecraft.client.main.Main.main(SourceFile:148)
#267 [06:56] <thgilfodrol> karolku3k: can you post the full crash report?
#268 [06:56] <thgilfodrol> ??> karolku3k paste/crash
#269 [06:56] <Absol> karolku3k: Please paste the crash report on http://paste.ubuntu.com and give us the link it takes you to after clicking Paste. You can use F6 to highlight it.
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#271 [06:57] <karolku3k> http://paste.ubuntu.com/23542871/
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#273 [06:58] <gamer0728> Sorry,I can't understand with the computer...
#274 [06:59] <karolku3k> http://paste.ubuntu.com/23542877/
#275 [07:00] <gamer0728> ??
#276 [07:00] <karolku3k> i need help
#277 [07:01] <karolku3k> thgilfodrol what do you think about this crash
#278 [07:01] <karolku3k> ??
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#280 [07:03] <gamer0728> So complicated.
#281 [07:03] <karolku3k> what is compicated?
#282 [07:04] <gamer0728> The computer.
#283 [07:04] <karolku3k> my computer
#284 [07:04] <Andrio> ??> karolku3k win/reinst
#285 [07:04] <Absol> karolku3k: You may need to reinstall the locally installed files that Minecraft puts into place.
#286 [07:04] <Absol> karolku3k: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#287 [07:10] <karolku3k> thx for help the game running thx
#288 [07:13] <gamer0728> It's not working.
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#292 [07:22] <chris_> Hello All i have a minecraft account for years but now i am unable to log in and still not had the email to change password
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#301 [08:01] * lundgreen91 [lundgreen91@notlogged] has joined #minecrafthelp
#302 [08:02] <lundgreen91> Need help asap, both my girlfriend and i cant login, first i could login with my name@password but then i logged out from my client and tried gf's login and it didnt work and now i cant even get into mine again :S
#303 [08:02] <Andrio> ??> lundgreen91 login/throttle
#304 [08:02] <Absol> lundgreen91: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#305 [08:02] <Absol> lundgreen91: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#306 [08:03] * Lieke60 [Lieke60@notlogged] has joined #minecrafthelp
#307 [08:03] <Lieke60> i can not see my Coordinates
#308 [08:04] <Andrio> ok?
#309 [08:04] <Andrio> They're on the F3 debug screen.
#310 [08:07] * lundgreen91_ [lundgreen91_@notlogged] has joined #minecrafthelp
#311 [08:07] <lundgreen91_> can anyone help me? didnt see answer , missclicked closed window
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#313 [08:07] <Andrio> ??> lundgreen91 login/throttle
#314 [08:07] <Absol> lundgreen91: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#315 [08:07] <Absol> lundgreen91: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#316 [08:08] <lundgreen91_> you must be shittin me, so now i cant play for 3hours :S?
#317 [08:08] <Absol> lundgreen91_: Please keep it civil
#318 [08:09] <lundgreen91_> why would they have the lockout on 3 hours :P isnt that a bit extreme?
#319 [08:10] <Andrio> 3 hours was just a safe estimate.
#320 [08:10] <Andrio> It's probably less than tht.
#321 [08:10] <Andrio> that*
#322 [08:12] <lundgreen91_> and if i try before its gone ? it resets?
#323 [08:13] <Andrio> Yes.
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#328 [08:17] <lundgreen91> still i know my password and should be able to login via client :p?
#329 [08:18] * thorb [thorb@notlogged] has joined #minecrafthelp
#330 [08:21] <thorb> hey, im trying to connect to my friend ralm, but when i click connect this comes up " failed to connect to server, java.nullpointexception: gruop"
#331 [08:22] <thorb> what can i do to fix this? im using 1.11 btw
#332 [08:23] * matheus [matheus@notlogged] has joined #minecrafthelp
#333 [08:24] <lundgreen91> thorb, if you google there is a fix on a forum
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#335 [08:25] <lundgreen91> does minecraft or mojang have a real service ? not just a freaking mail adress?
#336 [08:28] * Lemon` [Lemon`@notlogged] has joined #minecrafthelp
#337 [08:32] <lundgreen91> minecraft support is a joke
#338 [08:35] * LightZero0 [LightZero0@notlogged] has joined #minecrafthelp
#339 [08:35] <LightZero0> Hello
#340 [08:36] <LightZero0> Any one help me?
#341 [08:36] <lundgreen91> no because minecraft support sucks
#342 [08:36] <LightZero0> :/
#343 [08:36] <LightZero0> Bug on my account
#344 [08:37] <lundgreen91> same here, cant login
#345 [08:37] <lundgreen91> neither can my girlfriend
#346 [08:37] <LightZero0> Here too
#347 [08:37] <LightZero0> Cant login
#348 [08:37] <LightZero0> "Error! Unknown e-mail address or password."
#349 [08:38] <LightZero0> I've tried countless times log me on
#350 [08:39] <lundgreen91> i just got in
#351 [08:39] <lundgreen91> even tho it was the same password i used 9999 times
#352 [08:39] <Andrio> ??> LightZero0 login/throttle
#353 [08:39] <Absol> LightZero0: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#354 [08:39] <lundgreen91> wait 5min before trying again
#355 [08:39] <Absol> LightZero0: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#356 [08:39] <Andrio> mm
#357 [08:39] <LightZero0> I've already changed my password 4 times and still can not log in
#358 [08:40] <lundgreen91> yeah but the launcher has an extreme throttle, you have to wait like 10min before trying again
#359 [08:40] <Andrio> 10 minutes is extreme?
#360 [08:43] <LightZero0> I'm Brazilian and I'm using google translate to communicate with all
#361 [08:44] <lundgreen91> yes to prevent bruteforce 10min is extreme
#362 [08:45] <LightZero0> True
#363 [08:48] <LightZero0> I have to play my Tekkit Legends :'(
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#367 [08:58] <mormormorfar> hey
#368 [08:58] * LightZero0_ [LightZero0_@notlogged] has joined #minecrafthelp
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#372 [09:06] <Spookoo> my minecraft wont work. my world will load for a minute tops, then it crashes and says JavaSeBinary has stopped working
#373 [09:07] <Spookoo> Completely ignored arguments: [--nativeLauncherVersion, 307] [10:00:41] [Client thread/INFO]: Setting user: Spookoo [10:00:45] [Client thread/WARN]: Skipping bad option: lastServer: [10:00:46] [Client thread/INFO]: LWJGL Version: 2.9.4 [10:00:48] [Client thread/INFO]: Reloading ResourceManager: Default [10:00:50] [Sound Library Loader/INFO]: Starting up SoundSystem... [10:00:51] [Thread-5/INFO]: Initializing LWJGL OpenAL [10:
#374 [09:08] * Dartanum [Dartanum@notlogged] has joined #minecrafthelp
#375 [09:09] <Spookoo> are you the guy that helps me?
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#379 [09:13] <Benjin> hi i bought minecraft a good 5-7 years ago and ive been trying to login recently to use the technic launcher i can remember my username and password bit not the email i used for my account
#380 [09:15] * ryakings [ryakings@notlogged] has joined #minecrafthelp
#381 [09:16] <ryakings> i help support
#382 [09:16] <ryakings> help plissss
#383 [09:16] <ryakings> pliss support
#384 [09:17] <ryakings> wbg
#385 [09:17] <ryakings> aw
#386 [09:17] <ryakings> damn
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#391 [09:28] <MagnaIsurus> Folks, my minecraft is crashing when i open the game, the error is : Java(TM) Platform SE Binary was stopped working. PS: i don't have any mods installed.
#392 [09:30] <lolobug123> i am having problems running minecraft and it keeps crashing about the graphic card not working and ive tried to fix it by following your instructions on the website but its still not working, could you help please?
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#394 [09:33] <lolobug123> i have the dxdiag text avalible if its needed
#395 [09:40] * Thisguy_|Zzz is now known as Thisguy_
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#397 [09:45] <kaasci> hi
#398 [09:46] <kaasci> My sound sometimes doesn't work, not sure if there is a reason.
#399 [09:46] <kaasci> Restarting the game almost always fixes it.
#400 [09:47] <lolobug123> do you think that restarting will help with my crashing problem?
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#403 [09:52] <Sean> Hi. I haven't used my account since July, and need some advice on how to get back on to it. I have forgotten my email and password that i had, but remember my mc username :D
#404 [09:53] <Sean> any advice would be great, thanks. :)
#405 [09:55] <Sean> Really want to get back online today you see.. ):
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#411 [10:11] <urielsalis> hi lolobug123, what is your issue?
#412 [10:11] <urielsalis> hi Sean, what is your issue?
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#414 [10:12] <lolobug123> i am having problems running minecraft and it keeps crashing about the graphic card not working and ive tried to fix it by following your instructions on the website but its still not working, could you help please?
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#417 [10:25] <SigmaEqualsTrue> Hello, my minecraft seems to keep saying "java.lang.NullPointerException: group" when i connect to multiplayer servers, here is what i get in the launcher log: [17:24:47] [Client thread/INFO]: Connecting to us.mineplex.com., 25565 [17:24:47] [Server Connector #1/ERROR]: Couldn't connect to server java.lang.NullPointerException: group at io.netty.bootstrap.AbstractBootstrap.group(AbstractBootstrap.java:80) ~[netty-all-4.0.23.Fin
#418 [10:29] * NoStairway [NoStairway@notlogged] has joined #minecrafthelp
#419 [10:31] <NoStairway> java server code. after the server loads the world it says, For help type help or ?. i do that 1 of 9 page shows up what exactly do i have to type to get it to go to 2 of 9
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#421 [10:38] <urielsalis> lolobug123, you have a dxdiag?
#422 [10:38] <urielsalis> ??> SigmaEqualsTrue tools/hjt
#423 [10:38] <Absol> SigmaEqualsTrue: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#424 [10:38] <Absol> SigmaEqualsTrue: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#425 [10:39] <urielsalis> NoStairway, help 2 I think
#426 [10:39] <NoStairway> thankyou it worked
#427 [10:39] * urielsalis tips hat
#427 [10:39] <lolobug123> http://paste.ubuntu.com/23543588/
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#429 [10:40] <urielsalis> lolobug123, There are no drivers for your graphics card for Windows 10. Downgrade to Windows 7, get a new gpu or play in another pc
#430 [10:41] <lolobug123> thank for your help
#431 [10:41] * urielsalis tips hat
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#432 [10:42] <lolobug123> however what is a gpu and how do i get one
#433 [10:43] <urielsalis> lolobug123, GPU is Graphics Processing Unit, you can get one in amazon, microcenter, bestbuy, etc
#434 [10:43] <urielsalis> lolobug123, a computer shop can help you pick one according to your budgets and needs
#435 [10:44] <lolobug123> thank you again
#436 [10:44] * urielsalis tips hat
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#438 [10:47] <laragorn> http://paste.ubuntu.com/23543918/
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#440 [10:50] * JODiLAMBO [JODiLAMBO@notlogged] has joined #minecrafthelp
#441 [10:51] <JODiLAMBO> I'm playing survival mode on Xbox one and completed two achievements but they are still locked for me
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#444 [11:03] <ArZono> can someone hear me?
#445 [11:04] * ArZono [ArZono@notlogged] has quit. (Client Quit)
#446 [11:04] <urielsalis> ArZono, hearing you through text?
#447 [11:05] * DarkNoddy [DarkNoddy@notlogged] has joined #minecrafthelp
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#449 [11:08] <bigben543> I know not my email adress only my username what can i do ?
#450 [11:08] <urielsalis> ??> bigben543 account/forgot-email
#451 [11:08] <Absol> bigben543: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
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#456 [11:20] <zibride> hello ?
#457 [11:21] <zibride> Anyone can help me
#458 [11:21] <zibride> I can't access my account
#459 [11:21] <urielsalis> zibride, what happens when you try?
#460 [11:21] <zibride> I reseted the password to many time
#461 [11:21] <zibride> and there is an error when I retry resting
#462 [11:21] <zibride> it
#463 [11:22] <zibride> And when I do the password is always wrong
#464 [11:22] <urielsalis> zibride, what error?
#465 [11:22] <zibride> Error! To many Attemps
#466 [11:22] <urielsalis> ??> zibride login/throttle
#467 [11:22] <Absol> zibride: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#468 [11:22] <Absol> zibride: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#469 [11:23] <zibride> Thank you ! but how can I protect my self from brute attack's I think I entered I wrong website .
#470 [11:24] <urielsalis> zibride, what website you entered?
#471 [11:24] <zibride> Should I change the E-mail ?
#472 [11:24] <zibride> https://www.google.ca/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwjRjeeCusnQAhVI1oMKHc8dDQ8QFggfMAA&url=https%3A%2F%2Fmcleaks.net%2F&usg=AFQjCNGgpbCVoJtvHCttFHw7LudeGVovUQ&sig2=Y8pFzY_likV24XhiyHVsxg
#473 [11:24] <zibride> https://mcleaks.net
#474 [11:24] <urielsalis> ??> zibride info/mcleaks
#475 [11:24] <Absol> zibride: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#476 [11:24] <Absol> zibride: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#477 [11:25] <zibride> I didn't install anything
#478 [11:25] <zibride> I was just wondering arround the website
#479 [11:25] <zibride> But when I entered there was somethine about anti-DDos
#480 [11:25] <zibride> maybe that infected me .
#481 [11:26] * derped [derped@notlogged] has joined #minecrafthelp
#482 [11:27] <zibride> How can I scan and see if there is any file's left ?
#483 [11:27] * derped [derped@notlogged] has quit. (Client Quit)
#484 [11:28] <zibride> Even tho I didn't install anything
#485 [11:28] <urielsalis> zibride, their bussiness is stealing accounts...
#486 [11:29] <zibride> But there is something weird , after the error I could still change the password when I did it , it said Password successfuly changed .
#487 [11:30] <zibride> Urielsalis , Yeah I know like I said I didn't want any business with them I was wondering around :/
#488 [11:30] <urielsalis> zibride, you shouldnt be "changing" or even inputting your password in mcleaks....
#489 [11:30] <zibride> No
#490 [11:30] <zibride> In mojang account
#491 [11:30] <urielsalis> zibride, you are only giving them access to your account so they can change it to whatever they want
#492 [11:30] <urielsalis> zibride, when you are throttled you can reset the password but not logi
#493 [11:30] <urielsalis> ??> zibride login/throttle
#494 [11:30] <zibride> Please understand that im talking about mojang account
#495 [11:30] <Absol> zibride: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#496 [11:30] <Absol> zibride: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#497 [11:31] <zibride> Oh thank you !
#498 [11:31] <zibride> So I will wait 3 hour :P thank you again guy's
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#506 [11:38] <Gretiiiiiiiiii> Hello I need help! What can i do? I`ve downloadet Minecraft but when I try to start it crash`s only :(
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#508 [11:40] * Fertiski [Fertiski@notlogged] has joined #minecrafthelp
#509 [11:40] <Gretiiiiiiiiii> So, When I try to start my Minecraft it just chrash
#510 [11:40] * Fertiski [Fertiski@notlogged] has quit. (Client Quit)
#511 [11:40] <Gretiiiiiiiiii> PLEASE I NEED HELP!!!!!!!!!!!!!!
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#513 [11:42] * daz_ [daz_@notlogged] has joined #minecrafthelp
#514 [11:43] <daz_> can i get a fefund on minecraft
#515 [11:43] <daz_> refund
#516 [11:44] * John_ [John_@notlogged] has joined #minecrafthelp
#517 [11:45] <John_> #minecrafthelp For some reason, everytime I play minecraft my mouse goes crazy and the sensitivity is messed up, how do I fix this?
#518 [11:46] <daz_> i need it refunding because i didnt realise the requirements and its too laggy and i cant do anything and ive just wasted my money because im not changing my pc anytime soon
#519 [11:48] <John_> #minecrafthelp For some reason, everytime I play minecraft my mouse goes crazy and the sensitivity is messed up, how do I fix this?
#520 [11:51] <daz_> #minecrafthelp i need it refunding because i didnt realise the requirements and its too laggy and i cant do anything and ive just wasted my money because im not changing my pc anytime soon
#521 [11:51] <urielsalis> ??> daz_ account/refund
#522 [11:51] <Absol> daz_: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#523 [11:52] <John_> #minecrafthelp For some reason, everytime I play minecraft my mouse goes crazy and the sensitivity is messed up, how do I fix this?
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#530 [12:27] <Sir_Ewan> I'm in a strange situation, I purchased Minecraft a earlier this year and I setup an account but it seems that the user ID was not associated with my email and I cannot login to Minecraft
#531 [12:28] <Sir_Ewan> I just re-setup using my email (the one I used to buy the game to begin with) and of course the game isn't listed
#532 [12:28] <Sir_Ewan> In the game it says "Play Demo"
#533 [12:28] <urielsalis> Sir_Ewan, what is your username?
#534 [12:29] <Sir_Ewan> the email or the game name?
#535 [12:29] <urielsalis> Sir_Ewan, game name
#536 [12:29] <Sir_Ewan> Sir_Ewan
#537 [12:29] <urielsalis> Sir_Ewan, do you see Minecraft under My Games in account.mojang.com?
#538 [12:30] <Sir_Ewan> using my email I do not
#539 [12:30] <urielsalis> Sir_Ewan, then you will have to emaill mojang
#540 [12:30] <urielsalis> ??> Sir_Ewan account/send-mail
#541 [12:30] <urielsalis> ??> Sir_Ewan account/send-email
#542 [12:30] <Absol> Sir_Ewan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#543 [12:31] <Absol> Sir_Ewan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#544 [12:31] <urielsalis> ??> Sir_Ewan account/trans-id
#545 [12:31] <Absol> Sir_Ewan: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#546 [12:31] <Sir_Ewan> thats what I needed thanks
#547 [12:31] * urielsalis tips hat
#547 [12:31] * Sir_Ewan thanks urielsalis
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#548 [12:33] <jjs999jjs> urielsalis, is da man :)
#549 [12:34] <urielsalis> :)
#550 [12:34] <urielsalis> o/ jjs999jjs
#551 [12:35] <jjs999jjs> cheers sir
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#553 [12:35] * filiposxd432 [filiposxd432@notlogged] has joined #minecrafthelp
#554 [12:35] <filiposxd432> hi
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#556 [12:37] <filiposxd432> from some times i have problem with security questions ( i forgot this ask for this questions ) and i wanna restet this . there were to check e mail but you didnt send me that instruction ( sorry for my speaking but i cant well )
#557 [12:37] <filiposxd432> hi
#558 [12:38] <urielsalis> filiposxd432, we are not Mojang. did you sent a email to them manually or you tried something else?
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#560 [12:38] <filiposxd432> so sorry i though its mojang chat ok
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#563 [12:39] <Fodon17> paste.ubuntu.com/23544610/
#564 [12:41] <urielsalis> Fodon17, There are no drivers for your graphics card for Windows 8.1. Downgrade to Windows 7, get a new gpu or play in another pc
#565 [12:41] * sneezing_panda [sneezing_panda@notlogged] has joined #minecrafthelp
#566 [12:44] <Fodon17> thank you.
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#572 [12:58] <Dodo> Hi
#573 [12:59] <Dodo> How i can change my minecraft password
#574 [12:59] <Dodo> ?
#575 [12:59] <urielsalis> Dodo, change or reset?
#576 [12:59] <Dodo> Change i dont like my old
#577 [13:00] <urielsalis> Dodo, can you login currently?
#578 [13:00] <Dodo> Yes
#579 [13:00] <urielsalis> Dodo, go to account.mojang.com, login, and where it says Passsword click Edit
#580 [13:01] <Dodo> Ok thanks
#581 [13:01] * urielsalis tips hat
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#584 [13:11] <ooooooosa> i can't join my friend's server
#585 [13:11] <urielsalis> ooooooosa, what happens when you try?
#586 [13:12] <ooooooosa> it says connection failed
#587 [13:12] <ooooooosa> and timed out
#588 [13:12] <urielsalis> ooooooosa, what is the ip?
#589 [13:12] * Sam [Sam@notlogged] has joined #minecrafthelp
#590 [13:12] <Sam> Hi My account was hacked
#591 [13:12] <ooooooosa> 192.168.2.2
#592 [13:12] * Sam is now known as Guest35855
#593 [13:12] <urielsalis> Guest35855, why you think so?
#594 [13:12] <urielsalis> ??> Guest35855 irc/nick
#595 [13:12] <Absol> Guest35855: You have apparently been given a random name by the web-based client you are using. Please select an intelligible one by thinking of a name, and typing "/NICK YourNiftyNewName". Thank you.
#596 [13:13] <urielsalis> ooooooosa, thats a private ip, your friend needs to port forward and give you his public ip
#597 [13:13] * Guest35855 is now known as Sam345312
#598 [13:13] <Sam345312> I need some help
#599 [13:13] <Sam345312> with my account
#600 [13:13] <ooooooosa> how does he make it not private?
#601 [13:13] <urielsalis> ooooooosa, port forwarding it in his router and giving you that public ip
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#603 [13:14] <ooooooosa> ok, he's gonna try it! Thanks!
#604 [13:14] * urielsalis tips hat
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#609 [13:28] <callum> when i try to log in to minecraft or the technic launcher it says there is trouble connecting to the servers or tells me there was an error connecting to the auth servers and that its inacessable
#610 [13:28] <urielsalis> ??> callum mods
#611 [13:28] <Absol> callum: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#612 [13:28] <Absol> callum: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#615 [13:31] <callum> it also says for minecraft SunCertPathBuilderException: unable to find valid certification path to requested target
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#618 [13:32] <gordon> i need help logging in to my account on minecraft
#619 [13:34] <gordon> it also says for minecraft SunCertPathBuilderException: unable to find valid certification path to requested target
#620 [13:34] <urielsalis> gordon, hi again callum
#621 [13:34] <GreyVulpine> ??> gordon tools/hjt
#622 [13:34] <Absol> gordon: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#623 [13:34] <Absol> gordon: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#624 [13:36] <gordon> http://paste.ubuntu.com/23544964/
#625 [13:36] <urielsalis> gordon, one moment
#626 [13:36] <urielsalis> ??> gordon info/mcleaks
#627 [13:36] <Absol> gordon: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#628 [13:36] <Absol> gordon: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#629 [13:36] <urielsalis> ??> gordon win/hosts/edit
#630 [13:36] <Absol> gordon: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#631 [13:36] <Absol> gordon: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#632 [13:38] <gordon> done that
#633 [13:39] <gordon> do i just delete the entries and save the file?
#634 [13:42] <GreyVulpine> Delete the entries containing "Mojang", yes
#635 [13:42] <gordon> and then save the note?
#636 [13:43] <urielsalis> gordon, yes
#637 [13:43] <gordon> deleted them now what?
#638 [13:43] <urielsalis> gordon, did you save the file?
#639 [13:43] <gordon> yes
#640 [13:44] <urielsalis> gordon, Try Minecraft and change your password, the bussiness of mcleaks is stealing accounts so they might have got yours
#641 [13:44] <gordon> my friend linked me that site and told me to try it i wasnt sure what it was
#642 [13:44] <urielsalis> gordon, well, tell your friend that site is illegal and distributes stolen minecraft accounts
#643 [13:45] <gordon> ok will do i have just reset my password should i try log in to minecraft launcher now?
#644 [13:46] <urielsalis> gordon, yes
#645 [13:47] <gordon> it worked thank you very much
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#647 [13:48] * urielsalis tips hat
#647 [13:48] <rends> so my minecraft account wont let me log in anymore
#648 [13:48] <urielsalis> rends, what happens when you try?
#649 [13:49] <rends> default "you've forgotten your email/password" i am also playing the FTB mod running through curse
#650 [13:49] <urielsalis> ??> rends mods
#651 [13:49] <rends> i tried to contact mojang support but they never sent me an email
#652 [13:49] <Absol> rends: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#653 [13:49] <Absol> rends: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#654 [13:49] <urielsalis> rends, they take a while to answer
#655 [13:50] <rends> ftb infinity evolved, and alright. but its weird because my league account is having issues could it be my email got hacked or something like that? they may or may not have the same password
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#657 [13:53] <rends> does mojang themselves have a live support chat?
#658 [13:54] <urielsalis> rends, nope
#659 [13:54] <rends> can i email them like a live chat type thing?
#660 [13:55] <urielsalis> rends, nope, just wait for them to answer. If you included your transaction ID they will answer you shortly
#661 [13:55] <urielsalis> ??> rends mojang/email
#662 [13:55] <Absol> rends: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#663 [13:55] <Absol> rends: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#664 [13:55] <urielsalis> rends, second link is the wait times
#665 [13:57] <rends> oh dang... well thanks youve been helpful
#666 [13:57] * urielsalis tips hat
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#680 [14:08] <Toxiiq> I forgot a capital letter when I changed my minecraft name, so my minecraft name is toxiiq instead of Toxiiq
#681 [14:09] <Rikairchy> what a shame
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#686 [14:29] * needMinecraftLoginHelp [needMinecraftLoginHelp@notlogged] has joined #minecrafthelp
#687 [14:29] <needMinecraftLoginHelp> Hi, my e-mail address for minecraft isn't working
#688 [14:30] <needMinecraftLoginHelp> I can click on the reset link
#689 [14:30] <needMinecraftLoginHelp> and change the password
#690 [14:30] <needMinecraftLoginHelp> but then it doesn't work
#691 [14:30] <sequelman1> Earlier yesterday, I was able to play minecraft fine. No issue. I logged out of my accounts, and now when I attempt to log in I receive "Sorry, but we couldn't connect to our servers. (SocketTimeoutException)". I have attempted to uninstall and reinstall, reboot the computer, allow java complete access through my firewall, and disable my firewall to see if that was the issue. Nothing seems to be working. Both the aforementioned ac
#692 [14:33] <mattym> ??> sequelman1 tools/hjt
#693 [14:33] <Absol> sequelman1: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#694 [14:33] <Absol> sequelman1: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#695 [14:36] <sequelman1> http://paste.ubuntu.com/23545259/
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#697 [14:40] <mattym> ??> sequelman1 info/mcleaks
#698 [14:40] <Absol> sequelman1: The usage of MCLeaks tools (which are illegal) have been causing issues for many Minecraft users.
#699 [14:40] <Absol> sequelman1: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#700 [14:40] <mattym> ??> sequelman1 win/hosts/edit
#701 [14:40] <Absol> sequelman1: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#702 [14:40] <Absol> sequelman1: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#705 [14:43] <sequelman1> And after that, Absol?
#706 [14:44] <mattym> sequelman1, Have you removed what you need to from the file?
#707 [14:45] <sequelman1> Ahh, thank you I've got it
#708 [14:45] <sequelman1> Thanks a bunch for the help
#709 [14:45] <sequelman1> Another question, what is Mcleaks? Is it a virus?
#710 [14:46] <mattym> sequelman1, Its something you shouldnt be using
#711 [14:47] <sequelman1> What does it do? Neither my daughter nor I have used it as far as I know
#712 [14:49] <mattym> sequelman1, You may have used one by a different name, but any 'Alt' account authenticator software is what we are talking about.
#713 [14:50] <sequelman1> Oh my daughter must have used that for her faction. Thank you mattym
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#716 [15:00] <Mtweller> Can someone help me
#717 [15:00] <Mtweller> I just reset my password and when i reset it, it says my password or email are incorrect
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#719 [15:03] * Strabbery_ [Strabbery_@notlogged] has joined #minecrafthelp
#720 [15:03] <Strabbery_> Hi
#721 [15:03] <Mtweller> hi
#722 [15:03] * SaiSensei [SaiSensei@notlogged] has joined #minecrafthelp
#723 [15:04] <Strabbery_> Minecraft pe is unfortunately not loading the worlds
#724 [15:05] <Strabbery_> Like whenever I press on a world on the bar below it doesn't load
#725 [15:06] <Strabbery_> Is there anyway I could fix that?
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#728 [15:07] <Strabbery_> Help please?
#729 [15:07] <SaiSensei> When I start a single user game, minecraft stops running and a window appears saying "java platform SE stopped running"...
#730 [15:08] <mattym> SaiSensei, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#731 [15:08] <mattym> Strabbery_, Does it give you any other info, or just stop doing anything?
#732 [15:09] <Strabbery_> It just doesn't load and then say minecraft isn't responding
#733 [15:09] <SaiSensei> Minecraft just goes back to the launcher window,and it's like that everytime i try,but i'll try to set VBO off
#734 [15:10] <Strabbery_> I don't know why its every world of mine that doesn't load
#735 [15:11] <SaiSensei> In my case,the game works well for now: thank you !
#736 [15:11] <Strabbery_> ?
#737 [15:11] <Strabbery_> ?
#738 [15:11] * SaiSensei [SaiSensei@notlogged] has left #minecrafthelp
#739 [15:11] <Strabbery_> !help
#740 [15:11] <Absol> Strabbery_: Commands:
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#742 [15:12] * AleSfz [AleSfz@notlogged] has joined #minecrafthelp
#743 [15:12] <Alex_> hello?
#744 [15:12] <Strabbery_> !kick Alex
#745 [15:12] * bwgrindle [bwgrindle@notlogged] has joined #minecrafthelp
#746 [15:12] <Strabbery_> Hi!!!!!!
#747 [15:12] <Alex_> my account has been stolen
#748 [15:13] <Alex_> what do i do
#749 [15:13] <Strabbery_> YAY!!!
#750 [15:13] <Alex_> tf
#751 [15:13] <Strabbery_> GOOD JOV!!!
#752 [15:13] * Lord_Ralex kicked Strabbery_ from #minecrafthelp (Reason: trabbery_ :Here is the door)
#753 [15:13] <bwgrindle> hello I am having trouble launching minecraft in OSX
#754 [15:14] <Alex_> ive tried to access my account for 3 days and i still cant login
#755 [15:14] <Alex_> ive tried to access my account for 3 days and i still cant login
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#757 [15:14] <AleSfz> hi my credentials are wrong at login
#758 [15:14] * Alex_ [Alex_@notlogged] has quit. (Client Quit)
#759 [15:15] <AleSfz> is there anyone?
#760 [15:19] * Dodo [Dodo@notlogged] has quit. (Ping timeout: 195 seconds)
#761 [15:20] <AleSfz> hi?
#762 [15:20] <AleSfz> please i need help
#763 [15:21] <AleSfz> by email
#764 [15:23] <AleSfz> my credensìtials are wrong
#765 [15:23] <AleSfz> credentials
#766 [15:23] <AleSfz> i can't login in my account
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#770 [15:24] <AleSfz> hi?
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#772 [15:26] <AleSfz> eiii
#773 [15:26] <AleSfz> is there anyone?
#774 [15:26] <TheHappyHatter> I'm getting a "Uhoh the game crashed" after I downloaded the game
#775 [15:26] <AleSfz> please
#776 [15:27] <TheHappyHatter> did a "fix the game" and ran "Pastel" on the Ubuntu website
#777 [15:28] <mattym> TheHappyHatter, Do you have the link to your dxdiag report? If so please post the link in this chat.
#778 [15:29] <TheHappyHatter> http://paste.ubuntu.com/23545473/
#779 [15:29] <AleSfz> please
#780 [15:30] <AleSfz> i need help
#781 [15:30] <mattym> TheHappyHatter, Download and Install the Catalyst Software Suite from this page http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
#782 [15:30] <mattym> AleSfz, If you are getting that error, then the login information you used was wrong
#783 [15:30] <AleSfz> mattym are you helper?
#784 [15:31] <mattym> AleSfz, I just told you what your problem was.
#785 [15:31] <AleSfz> mattym my credentials are right
#786 [15:31] <TheHappyHatter> working on it
#787 [15:32] <TheHappyHatter> Thanks
#788 [15:32] <AleSfz> where i can write you my credentials
#789 [15:32] <AleSfz> i I never changed my email and password for years
#790 [15:32] <mattym> AleSfz, Never share your info.
#791 [15:33] <mattym> AleSfz, If you are getting that error, make sure you have the correct information.
#792 [15:34] <AleSfz> and if someone has stolen my password and changed the email as I do?
#793 [15:34] <mattym> ??> AleSfz account/send-email
#794 [15:34] <Absol> AleSfz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#795 [15:34] <Absol> AleSfz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#796 [15:35] <AleSfz> the mail don't arrive
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#798 [15:35] <mattym> AleSfz, What do you mean?
#799 [15:36] <AleSfz> sorry i don't speak english very well
#800 [15:36] <AleSfz> but
#801 [15:36] <AleSfz> if I do I send email to my mail, not arrive
#802 [15:37] <mattym> AleSfz, It doesnt send to you, you need to fill out the form Absol linked.
#803 [15:37] <mattym> AleSfz, You will not get a reply for several days
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#805 [15:38] <AleSfz> with transaction id?
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#809 [15:40] <AleSfz> hi?
#810 [15:40] <AleSfz> sorry but i don't understand
#811 [15:42] <AleSfz> hi?
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#813 [15:48] <TheHappyHatter> That worked! Thanks mattym
#814 [15:48] <TheHappyHatter> peace
#815 [15:51] <AleSfz> vaffanculo stronzi di merda
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#819 [15:59] <jukedesigns> hi i got hacked and they changed my name and i have to wait 22 days anyone know how to change it sooner?
#820 [15:59] <GreyVulpine> jukedesigns - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#821 [15:59] <jukedesigns> i already have the account back
#822 [16:00] <jukedesigns> ok thank you
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#827 [16:22] <LittleCrispy> My friends can see my skin on Realms but for some reason i am unable to see it. I tried resetting my skin and restarting my computer and Minecraft but all i see is me and everyone else as Steve and Alex.
#828 [16:23] <mattym> ??> LittleCrispy tools/hjt
#829 [16:23] <Absol> LittleCrispy: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#830 [16:23] <Absol> LittleCrispy: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#838 [16:31] <LittleCrispy> The Ubuntu address is not changing is there something im doing wrong or is it the website?
#839 [16:31] <mattym> LittleCrispy, What do you mean?
#840 [16:31] <Creep> I just installed Minecraft and I now get a crash everytime
#841 [16:31] <mattym> ??> Creep launcher/crash-log
#842 [16:31] <Absol> Creep: We need to see your crash log, which appears after a crash.
#843 [16:31] <Absol> Creep: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#844 [16:32] <Creep> ---- Minecraft Crash Report ---- // You should try our sister game, Minceraft! Time: 11/27/16 5:27 PM Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(D
#845 [16:32] <mattym> Creep, Read the instructions please
#846 [16:33] <Creep> That is from the crash report
#847 [16:39] <Creep> here is the link http://paste.ubuntu.com/23545788/
#848 [16:41] <Creep> sorry I read it too fast hope that link helps
#849 [16:48] <LittleCrispy> Ok i got it to work here it is http://paste.ubuntu.com/23545819/
#850 [17:00] <LittleCrispy> Here is the link http://paste.ubuntu.com/23545819/
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#854 [17:08] <WoodFaction> I was playing minecraft and I decided that I wanted to go full screen. So I went and turned on fullscreen, but there was a problem when I did that the top right of the screen was shown in the bottom left of my screen and every thing else is black. I have an ultrawide monitor that is 2560x1080. I dont know if that is why. Also I closed minecraft and re-opened it. Since I turned on fullscreen it opens up in that janky
#855 [17:08] <WoodFaction> aft
#856 [17:08] <WoodFaction> in windowed or how to fix the full screen problem
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#859 [17:18] <LittleCrispy> MattyM???
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#862 [17:22] <JaliaA> http://paste.ubuntu.com/23545998/
#863 [17:22] <JaliaA> Having a resolution problem
#864 [17:22] <JaliaA> http://paste.ubuntu.com/23545998/
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#867 [17:32] <mattym> LittleCrispy, What was the original issue again?
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#872 [17:34] <mattym> JaliaA, Download and Install the 3rd option listed on this page https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81501
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#876 [17:50] <LittleCrispy> I am having trouble with my skin. On Realms my friends see me as regular old me but i see myself and everyone else as Steve and Alex's
#877 [17:50] <LittleCrispy> Here is a link to my Code to help narrow it down. http://paste.ubuntu.com/23545819/
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#882 [17:58] <DankDarkmater> ive been trying to login to my mojang account for like 30 min and ive changed the password 4 times now and its still not updating what do i do?
#883 [17:58] <hokuhoku_> i was double charged.
#884 [17:59] <hokuhoku_> i tryed paypal, and it looked like it didn't go through, so i put it on my credit cartd. I just paid over $50 for a GAME
#885 [17:59] <urielsalis> ??> hokuhoku_ account/refund
#886 [17:59] * hokuhoku [hokuhoku@notlogged] has quit. (Client Quit)
#887 [17:59] <Absol> hokuhoku_: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#888 [17:59] <mattym> ??> LittleCrispy av/adwcleaner
#889 [17:59] <Absol> LittleCrispy: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#890 [17:59] <Absol> LittleCrispy: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#891 [17:59] <urielsalis> hokuhoku_, and mind that most games are $60 USD, not $27
#892 [18:00] <hokuhoku_> it was minecraft.
#893 [18:00] <hokuhoku_> i have the two receipts
#894 [18:00] <hokuhoku_> within minutes of each other
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#896 [18:01] <urielsalis> hokuhoku_, read the link Absol gave you
#897 [18:01] <hokuhoku_> you took my money TWICE
#898 [18:01] <hokuhoku_> I don't have malware. You took my money twice!
#899 [18:01] <urielsalis> hokuhoku_, we are not Mojang
#900 [18:01] <urielsalis> ??> hokuhoku_ irc/multitask
#901 [18:01] <urielsalis> ??> hokuhoku_ irc/multitasking
#902 [18:01] <Absol> hokuhoku_: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#903 [18:02] <mattym> hokuhoku_, Read the info Absol told YOU, not someone else
#904 [18:02] <mattym> hokuhoku_, It has the exact instructions you need.
#905 [18:02] <urielsalis> ?? info/volunteers
#906 [18:03] <urielsalis> ?? info/volunteer
#907 [18:03] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
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#915 [18:46] <Neox_Na_Arena> I can not log into the account then when I go in reset password will not think I was hacked
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#917 [18:47] <Neox_Na_Arena> I can not log into the account then when I go in reset password will not think I was hacked
#918 [18:47] <Neox_Na_Arena> How do I recover?
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#926 [18:55] <Tragiknede> Voglio non è possibile che mentre gioco mi manda a login e poi si blocca se non lo faccio perché non riconosce il mio numero mi avete fatto cambiare 3 password è ancora non va e se voglio giocare offline non mi lascia, ho scritto anche la recensione ma non è stata pubblicata 😡 Ho risarcimento ho mettete apposto ps: per il gioco 7.- più 2 pacchetti espansione
#927 [18:57] <Tragiknede> Rispondere in italiano grazie non parlo inglese
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#932 [19:07] <hi> have changed my password through email but system still wont let me log in
#933 [19:07] <pie_flavor> hi: Read what Absol says.
#934 [19:07] <pie_flavor> ??> hi login/throttle
#935 [19:07] <Absol> hi: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#936 [19:07] <Absol> hi: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#937 [19:09] <hi> error! unknown email address or password.
#938 [19:09] <hi> will try the three hours
#939 [19:09] <pie_flavor> As I said, read what Absol said.
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#941 [19:11] <hi> why would all three accounts password suddenly not work
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#943 [19:11] <kev412> im having trouble loading minecraft it keeps crashing
#944 [19:12] <pie_flavor> hi: As Absol said, it's per-network, not per-account.
#945 [19:12] <kev412> java hotspot warning using incremental cms is deprecated
#946 [19:12] <pie_flavor> ??> kev412 launcher/crash-log
#947 [19:12] <Absol> kev412: We need to see your crash log, which appears after a crash.
#948 [19:12] <Absol> kev412: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#949 [19:13] <hi> ok thank you
#950 [19:13] <kev412> http://paste.ubuntu.com/23546393/
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#952 [19:13] <pie_flavor> kev412: Turn off VBOs in video settings
#953 [19:14] <pie_flavor> this should fix the problem
#954 [19:14] <kev412> i gotta be in game right
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#956 [19:14] <pie_flavor> No, you can do it from the main menu.
#957 [19:14] <kev412> ok it working
#958 [19:15] <kev412> thank you so much!!!!
#959 [19:15] <kev412> thank you so much!!!!
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#963 [19:25] <HERO4U> MY GAME HAS CRASHED CANNOT UPDATE THE DRIVER
#964 [19:25] <pie_flavor> Well, for starters, try turning off caps lock.
#965 [19:25] <pie_flavor> Nobody will help you if you talk in all caps.
#966 [19:26] <HERO4U> i did
#967 [19:26] <urielsalis> HERO4U, now, you have a dxdiag?
#968 [19:26] <HERO4U> well how nice of you!!!!
#969 [19:26] <HERO4U> yes i have
#970 [19:26] <urielsalis> HERO4U, can you give me the link?
#971 [19:26] <HERO4U> MONTELUKAST
#972 [19:27] <urielsalis> HERO4U, second warning: Stop with the caps
#973 [19:27] <pie_flavor> ??> HERO4U scold/shout
#974 [19:27] <Absol> HERO4U: There is no need to yell. The acoustics in here are wonderful.
#975 [19:27] <urielsalis> HERO4U, and be respectful. We are all volunteers helpign you for free
#976 [19:28] <HERO4U> thats great... i am being nice and take it with pride
#977 [19:28] <urielsalis> ??> HERO4U win/dxdiag
#978 [19:28] <Absol> HERO4U: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#979 [19:28] <urielsalis> HERO4U, follow the last part of that to get a link with your dxdiag in paste.ubuntu.com
#980 [19:28] <HERO4U> i am a mom that is not too aware of this computer crap
#981 [19:28] <HERO4U> i did paste
#982 [19:29] <urielsalis> HERO4U, can you give me the link then? >)
#983 [19:29] <urielsalis> :)*
#984 [19:29] <HERO4U> how do i do that
#985 [19:29] <urielsalis> HERO4U, copy the paste.ubuntu.com/xxxxxx link you have created in this chat
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#988 [19:38] <urielsalis> HERO4U_, copy the paste.ubuntu.com/xxxxxx link you have created in this chat
#989 [19:39] <HERO4U_> i cannot get the miecraft to load
#990 [19:39] <pie_flavor> Yes, we already know that
#991 [19:39] <pie_flavor> Have you followed the instructions already given to you yet?
#992 [19:39] <HERO4U_> System Information ------------------ Time of this report: 11/27/2016, 20:14:36 Machine name: KIM-PC Machine Id: {484A1E3F-845D-47A2-ABB1-CFE6414A8C80} Operating System: Windows 10 Home 32-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161102-0100) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: OptiPlex 760
#993 [19:39] <urielsalis> HERO4U_, in paste.ubuntu.com please
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#1003 [20:00] <HERO4U> http://paste.ubuntu.com/23546521/
#1004 [20:00] <urielsalis> HERO4U, we need the full dxdiag
#1005 [20:01] <pie_flavor> HERO4U: When you have the text file open, press Ctrl A to select everything, and Ctrl C to copy it.
#1006 [20:01] <HERO4U> --------- System Information ------------------ Time of this report: 11/27/2016, 20:14:36 Machine name: KIM-PC Machine Id: {484A1E3F-845D-47A2-ABB1-CFE6414A8C80} Operating System: Windows 10 Home 32-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161102-0100) Language: English (Regional Setting: English) System Manufacturer: Dell Inc. System Model: OptiPlex 760
#1007 [20:02] <urielsalis> ??> HERO4U paste
#1008 [20:02] <Absol> HERO4U: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#1011 [20:05] <HERO4U> https://login.launchpad.net/WFPoA6tUA8jSwWEQ/+decide
#1012 [20:05] <HERO4U> thats what it sent me too
#1013 [20:05] <urielsalis> HERO4U, can you give us the link without clicking raw text?
#1014 [20:07] <HERO4U> just forget it ... i have tried to snd you what info i knew...i am a mom that is not aware of computers...i thought going to this site would be easy but not
#1015 [20:07] <HERO4U> i will just get some other help
#1016 [20:07] <HERO4U> thanks
#1017 [20:08] <urielsalis> ??> HERO4U scold/directions
#1018 [20:08] <Absol> HERO4U: The instructions you are given by the volunteers here are intended to find the shortest route between your problem and its solution. We do our best to make our directions clear even to those not expert with computer use, but some basic competency is still required. If you lack it, find someone who does not, whom we can work with.
#1019 [20:08] <pie_flavor> HERO4U: it is a very simple process
#1020 [20:08] <pie_flavor> you take the text
#1021 [20:08] <pie_flavor> you paste it in the site
#1022 [20:08] <pie_flavor> you give us the link
#1023 [20:08] <pie_flavor> there is only one person i have ever seen here who has this much trouble with it
#1024 [20:08] <pie_flavor> and he had a language barrier
#1025 [20:08] <urielsalis> the red apple water text guy? lol
#1026 [20:09] <HERO4U> well i will just figure it out besides taling with foreigns
#1027 [20:09] <HERO4U> you geekds have a good nighht
#1028 [20:09] <urielsalis> HERO4U, sure, go to a computer shop and ask them to update your graphics card drivers
#1029 [20:09] <HERO4U> i will
#1030 [20:10] <urielsalis> HERO4U, once you see how much they qoute for that you are welcome back :)
#1031 [20:10] <HERO4U> thanks
#1032 [20:10] * urielsalis tips hat
#1032 [20:10] * pie_flavor tips fedora
#1032 [20:10] <HERO4U> i have the $$
#1033 [20:10] <HERO4U> goodniht
#1034 [20:10] <urielsalis> HERO4U, good night
#1035 [20:10] <pie_flavor> urielsalis: remember the guy who was like 'it's not worth my time to spend five minutes filling out the form'
#1036 [20:11] <urielsalis> pie_flavor, and bought Minecraft again when that was not his issue?
#1037 [20:11] <urielsalis> yup
#1038 [20:11] <urielsalis> Specially when he figured out he needed to wait the 3 hours in the new account anyway
#1039 [20:11] <urielsalis> Specially when he figured out he needed to wait the 3 hours in the new account anyway
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#1041 [20:11] <pie_flavor> i believe i told him that exact thing
#1042 [20:11] <urielsalis> How much you wanna bet that she returns with a new username?
#1043 [20:12] <pie_flavor> i'd bet a medium-rare pepe
#1044 [20:12] <urielsalis> sorry, only have rare pepes here
#1045 [20:14] <Andrio> So, basically you don't even need to try to scam people out of money
#1046 [20:15] <urielsalis> ?
#1047 [20:15] <Andrio> 'scam'
#1048 [20:15] <Andrio> There was that time I came back to someone PMing me their Mojang account email address and password...
#1049 [20:16] <pie_flavor> didja use it?
#1050 [20:17] <urielsalis> ...
#1051 [20:17] <Andrio> Heh
#1052 [20:17] <Andrio> I have two of my own... no need.
#1053 [20:17] <pie_flavor> i mean
#1054 [20:18] <pie_flavor> it's not even an ethical dilemma
#1055 [20:18] <pie_flavor> natural selection
#1056 [20:18] <Andrio> mm
#1057 [20:18] <mattym> Not really much you could do with them, maybe play on their account till they change the info
#1058 [20:18] <urielsalis> why if you have your own account?
#1059 [20:18] <pie_flavor> if they pm you their information
#1060 [20:19] <pie_flavor> then they've deleted the transaction id eamil
#1061 [20:19] <pie_flavor> and thrown out the gift card
#1062 [20:19] <pie_flavor> and they use the same password on their email too
#1063 [20:19] <mattym> And the info they have is likely wrong if they were here in the first place...
#1064 [20:19] <Andrio> No, it worked.
#1065 [20:19] <urielsalis> and you shouldnt try stealing an account...
#1066 [20:19] <Andrio> The email address pulled up a Google+ account too...
#1067 [20:19] <mattym> and most emails these days require you to do some sort of security challenge to log in from a new location
#1068 [20:20] <pie_flavor> basic logic
#1069 [20:20] <urielsalis> the same as a Mojang account
#1070 [20:20] <urielsalis> it even asks me to provide my security questions every time I login
#1071 [20:20] <pie_flavor> lol
#1072 [20:20] <Andrio> It does?
#1073 [20:20] <mattym> It would work for the game till it gets changes
#1074 [20:20] <pie_flavor> do you use tor as your basic internet or something
#1075 [20:20] <urielsalis> Andrio, for account.mojang.com yes
#1076 [20:20] <urielsalis> nope
#1077 [20:20] <urielsalis> not even a vpn
#1078 [20:20] <Andrio> Did you hire the Cookie Monster?
#1079 [20:21] <mattym> It prompted me for them again with the new computer, then again when i changed ISP's
#1080 [20:21] <urielsalis> nope, just Mojang discrimination me :(
#1081 [20:21] <urielsalis> lol
#1082 [20:21] <Andrio> That sounds wacky
#1083 [20:21] <urielsalis> I just tried to log back in(logged in 8 hours ago) and asked it
#1084 [20:27] * MariosVi [MariosVi@notlogged] has joined #minecrafthelp
#1085 [20:28] <MariosVi> Hello. Minecraft wont launch, it fails when i press play at launcher
#1086 [20:28] <urielsalis> MariosVi, what happens when you try?
#1087 [20:29] <MariosVi> System information https://paste.ubuntu.com/23546664/ and also minecraft crash report
#1088 [20:29] <MariosVi> https://paste.ubuntu.com/23546665/
#1089 [20:29] <MariosVi> So i updated my drivers, i used links peopel gave me from here, i have java updated , dont know what else to do
#1090 [20:29] <urielsalis> MariosVi, one moment
#1091 [20:30] <urielsalis> MariosVi, well, the driver didnt update as the driver installed is dated 7/26/2012
#1092 [20:30] <MariosVi> i have 3 java versioons now, java 8 update 60, java 8 update 91 (64 bit ), java 8 update 111
#1093 [20:31] <urielsalis> MariosVi, uninstall all of them except update 111(and minecraft bundles its own vesrion)
#1094 [20:31] <urielsalis> MariosVi, and download and install https://support.amd.com/en-us/download/mobile?os=Windows%208%20-%2064
#1095 [20:31] <MariosVi> uriel i installed the mad ctalyst and updated it, dont know why its not updating, maybe its my chipset? Ok i will unisntall all java verions besides 111
#1096 [20:32] <urielsalis> MariosVi, the version you have installed is 9.18.0010, I linked you 14.10.1006
#1097 [20:32] * MEAPS [MEAPS@notlogged] has joined #minecrafthelp
#1098 [20:32] * MEAPS [MEAPS@notlogged] has quit. (Client Quit)
#1099 [20:33] <MariosVi> ok unisntalling java versions now besides 111 and then i will install again that amd driver.
#1100 [20:34] * mattrixen [mattrixen@notlogged] has joined #minecrafthelp
#1101 [20:34] * Lemon` [Lemon`@notlogged] has joined #minecrafthelp
#1102 [20:35] <mattrixen> i have a problem... i cant remember my email or my password....(i usually only need username to login) it worcked yesterday... what to do?
#1103 [20:36] <urielsalis> mattrixen, what is your username?
#1104 [20:36] <mattrixen> mattrixen
#1105 [20:36] * phoenix_ [phoenix_@notlogged] has joined #minecrafthelp
#1106 [20:37] <urielsalis> mattrixen, did you try to reset your password?
#1107 [20:37] <mattrixen> i cant beacuse then i need to write my email
#1108 [20:37] <urielsalis> mattrixen, then you will have to email Mojang
#1109 [20:37] <urielsalis> ??> mattrixen mojang/email
#1110 [20:37] <Absol> mattrixen: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1111 [20:37] <phoenix_> hello, I got a new computer recenly and my minecraft runs slower on it than my older one even though my newer one has better graphics and RAM.
#1112 [20:37] <Absol> mattrixen: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1113 [20:37] <mattrixen> okey thanks for the help
#1114 [20:37] <Lemon`> jesu
#1115 [20:37] <urielsalis> ??> mattrixen account/trans-id
#1116 [20:38] <Absol> mattrixen: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1117 [20:38] <thgilfodrol> phoenix_: is it a laptop?
#1118 [20:38] <urielsalis> phoenix_, make sure the settings are the same between both computers and that you have updated the graphics drivers in the new one for a better comparison
#1119 [20:38] <phoenix_> thgil, no it is a pc that i built
#1120 [20:39] <Lemon`> Is it bad?
#1121 [20:39] <Lemon`> Does it run really slow?
#1122 [20:39] <urielsalis> Lemon`, hi, what is your issue?
#1123 [20:39] <mattrixen> i got minecraft free in a test alpha alpha before it was lunched hahaha
#1124 [20:39] <Lemon`> Um, trying to help him. :)
#1125 [20:39] <pie_flavor> i think you have to pay for it now
#1126 [20:39] <urielsalis> mattrixen, If you have a way to prove it, send that in the email
#1127 [20:39] <urielsalis> ??> phoenix_ win/dxdiag
#1128 [20:40] <Absol> phoenix_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1129 [20:40] <phoenix_> no, has 8 RAM, a nvidia700 series graphics card as well as a tetra of memory
#1130 [20:40] <phoenix_> thanks absol
#1131 [20:40] <urielsalis> ?? bot
#1132 [20:40] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1133 [20:41] <phoenix_> hey absol the page says that it cant load
#1134 [20:41] <urielsalis> err
#1135 [20:41] <urielsalis> phoenix_, one moment
#1136 [20:42] <phoenix_> im on chrome and the error is HTTP Error 503 if that helps
#1137 [20:42] <pie_flavor> ?? bot
#1138 [20:42] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1139 [20:42] <urielsalis> phoenix_, press Win+R, type dxdiag, when the window opens click Save All Information, save it anywhere, then open that text file you created and copy all text to paste.ubuntu.com, then give us a link
#1140 [20:42] <urielsalis> phoenix_, yup, looks like its down
#1141 [20:43] <Lemon`> ^
#1142 [20:43] * sneezing_panda [sneezing_panda@notlogged] has quit. (Read error: Connection reset by peer)
#1143 [20:44] * APValdez [APValdez@notlogged] has joined #minecrafthelp
#1144 [20:45] <mattrixen> hahahah found my password and email i (%appdata%/minecraft/launcher_profiles.jason)
#1145 [20:46] <phoenix_> here you go uriel. http://paste.ubuntu.com/23546719/
#1146 [20:46] <urielsalis> phoenix_, GT 740 SLI?
#1147 [20:46] <urielsalis> phoenix_, download and install http://www.nvidia.com/download/driverResults.aspx/111032/en-us
#1148 [20:47] <urielsalis> hopper is back up
#1149 [20:47] <APValdez> http://paste.ubuntu.com/23546713/
#1150 [20:47] <phoenix_> thank you uriel
#1151 [20:47] * urielsalis tips hat
#1151 [20:47] <urielsalis> APValdez, one moment
#1152 [20:47] <urielsalis> APValdez, There are no drivers for your graphics card for Windows 10. Downgrade to Windows 7, get a new gpu or play in another pc
#1153 [20:47] * mattrixen [mattrixen@notlogged] has quit. (Quit: Web client closed)
#1154 [20:48] <APValdez> Thanks my dude
#1155 [20:48] * urielsalis tips hat
#1155 [20:48] <urielsalis> APValdez, do you do KSP streams?
#1156 [20:48] * MariosVi [MariosVi@notlogged] has quit. (Ping timeout: 195 seconds)
#1157 [20:51] <phoenix_> hey uriel, I also just remembered that since i havent played in a few years that mojang has some migration thing. could that also be part of my problem?
#1158 [20:51] <urielsalis> phoenix_, nope, that just access to new features and more security(so you should try to get around to it soon)
#1159 [20:51] <urielsalis> ??> phoenix_ account/migrate
#1160 [20:51] <Absol> phoenix_: To migrate your old Minecraft account (purchased prior to Fall 2012) to a Mojang account, use this page: https://account.mojang.com/migrate
#1161 [20:51] <phoenix_> ok thanks
#1162 [20:51] <urielsalis> phoenix_, they are slowly phasing out the old accounts(I think you cant login in minecraft.net with the normal account anymore for example)
#1163 [20:52] <phoenix_> good to know. now to see if i remeber my email from back then :)
#1164 [20:53] * MariosVi [MariosVi@notlogged] has joined #minecrafthelp
#1165 [20:53] <MariosVi> Hello again
#1166 [20:53] <urielsalis> hi again MariosVi
#1167 [20:53] <urielsalis> MariosVi, did you installed the driver?
#1168 [20:54] <MariosVi> uriel same problem https://paste.ubuntu.com/23546735/ and https://paste.ubuntu.com/23546734/
#1169 [20:54] <MariosVi> Do you know any solutions for my drivers not updating?
#1170 [20:54] <MariosVi> it ried this 34 times and i restarted
#1171 [20:54] * CubeTheThird [CubeTheThird@notlogged] has joined #minecrafthelp
#1172 [20:54] <urielsalis> MariosVi, well I could try doing it myself via teamviewer if you said you tried 34 times
#1173 [20:55] <urielsalis> ??> MariosVi tools/teamviewer
#1174 [20:55] <Absol> MariosVi: Teamviewer is a remote access software, which enables other people to, with your permission, access your computer remotely and attempt to perform troubleshooting and diagnostics.
#1175 [20:55] <Absol> MariosVi: Teamviewer's website is here: http://www.teamviewer.com/en/index.aspx
#1176 [20:55] <urielsalis> ??> MariosVi tools/teamviewer/quick-support
#1177 [20:55] <Absol> MariosVi: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: download.teamviewer.com/download/TeamViewerQS_en.exe
#1178 [20:55] <Absol> MariosVi: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#1179 [20:55] <MariosVi> ok
#1180 [20:55] <MariosVi> If you could solve this i would be grateful
#1181 [20:58] <MariosVi> I installed it. Should i give you my id and password here?
#1182 [20:58] <urielsalis> MariosVi, NO
#1183 [20:59] <MariosVi> Ok where?
#1184 [20:59] <urielsalis> ??> MariosVi tools/teamviewer/send-info
#1185 [20:59] <Absol> MariosVi: After you have downloaded and installed TeamViewer, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#1186 [20:59] * alexrgreggo [alexrgreggo@notlogged] has joined #minecrafthelp
#1187 [20:59] <alexrgreggo> i forgot my email to myaccount, but i know my username and password
#1188 [21:00] <urielsalis> ??> alexrgreggo mojang/forgot-email
#1189 [21:00] <urielsalis> ??> alexrgreggo account/forgot-email
#1190 [21:00] <Absol> alexrgreggo: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1191 [21:00] <MariosVi> urielsalis> <496 184 688> <5133>
#1192 [21:00] * phoenix_ [phoenix_@notlogged] has quit. (Quit: Web client closed)
#1193 [21:00] <pie_flavor> don't post it here@
#1194 [21:00] <pie_flavor> !
#1195 [21:00] <pie_flavor> absol said what to do with the number and password
#1196 [21:00] <pie_flavor> you should close the connection and do another one
#1197 [21:00] <pie_flavor> right now anyone in this channel can remotely connect to your computer
#1198 [21:00] <urielsalis> dont worry
#1199 [21:01] <urielsalis> changed the password
#1200 [21:01] <alexrgreggo> mojang/forgot-email did not work
#1201 [21:01] <alexrgreggo> what can i do
#1202 [21:02] <alexrgreggo> ???
#1203 [21:02] <urielsalis> alexrgreggo, follow absol instructions under that command
#1204 [21:03] <alexrgreggo> what is absol??
#1205 [21:03] <urielsalis> alexrgreggo, a bot
#1206 [21:03] <alexrgreggo> how do i talk to the bot
#1207 [21:03] <urielsalis> ??> alexrgreggo account/forgot-email
#1208 [21:03] <Absol> alexrgreggo: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1209 [21:05] * alexrgreggo [alexrgreggo@notlogged] has quit. (Quit: Web client closed)
#1210 [21:17] * MariosVi [MariosVi@notlogged] has quit. (Ping timeout: 195 seconds)
#1211 [21:33] * Bee [Bee@notlogged] has joined #minecrafthelp
#1212 [21:37] <Bee> java.lang.nullpointerexception
#1213 [21:38] <pie_flavor> Bee: What is your antivirus?
#1214 [22:04] * rottenbanana [rottenbanana@notlogged] has joined #minecrafthelp
#1215 [22:05] <rottenbanana> I'm trying to log into my 1.8.9 game with Shaders/Optifine and it keeps crashing for me. I've deleted a bunch of files to see if that was the problem but no luck. I'm not sure what to do.
#1216 [22:06] * EcK_evilmau5 [EcK_evilmau5@notlogged] has joined #minecrafthelp
#1217 [22:07] <EcK_evilmau5> HELP!!
#1218 [22:07] <EcK_evilmau5> algún español?
#1219 [22:07] <rottenbanana> ..?
#1220 [22:07] <rottenbanana> um
#1221 [22:07] <EcK_evilmau5> ...
#1222 [22:07] <urielsalis> EcK_evilmau5, no
#1223 [22:07] <urielsalis> ??> rottenbanana mods
#1224 [22:07] <Absol> rottenbanana: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1225 [22:08] <Absol> rottenbanana: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1226 [22:09] <rottenbanana> I'm not positive it's the mods as I've had this mod for almost two years. It's always crashing as I try to log in.
#1227 [22:09] <urielsalis> rottenbanana, try with vanilla 1.11 and we can continue troubleshooting from there
#1228 [22:11] <rottenbanana> 1.11 works but the server I'm trying to join is 1.8.9
#1229 [22:11] <urielsalis> rottenbanana, and can you try with vanilla 1.8.9?
#1230 [22:13] <rottenbanana> It crashed
#1231 [22:14] <EcK_evilmau5> no me deja iniciar minecraft
#1232 [22:14] <urielsalis> EcK_evilmau5, english please
#1233 [22:14] <urielsalis> ??> rottenbanana launcher/log
#1234 [22:14] <Absol> rottenbanana: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1235 [22:14] <Absol> rottenbanana: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1236 [22:15] <rottenbanana> http://paste.ubuntu.com/23546971/
#1237 [22:16] <EcK_evilmau5> Do not let me start minecraft
#1238 [22:16] <urielsalis> rottenbanana, can you try with vanilla?
#1239 [22:17] <EcK_evilmau5> Aiuudaaa
#1240 [22:20] <rottenbanana> How do I switch to vanilla? I'm not familiar with changing to/from modded verions.
#1241 [22:20] <urielsalis> ??> rottenbanana launcher/change-version
#1242 [22:20] <Absol> rottenbanana: To change your game to a different version, start the launcher. Select Edit Profile. In the "Use Version" dropdown menu, select the game version you want. Then click Save Profile.
#1243 [22:23] <rottenbanana> I'm already on the vanilla version of 1.8.9, as it doesn't have any other words after "release 1.8.9"
#1244 [22:24] <urielsalis> rottenbanana, does any other log opens? there it says "Opening crash log" so I guess you pasted the launcher log
#1245 [22:26] <rottenbanana> Yeah, I got two messages and didn't know which one to follow so I opened the Launcher Log and did the second message which said to copy and send it. I'll copy and send the "Crash Report" instead?
#1246 [22:26] <urielsalis> rottenbanana, please
#1247 [22:27] <rottenbanana> http://paste.ubuntu.com/23546992/
#1248 [22:27] <urielsalis> out of memory hmm
#1249 [22:27] <urielsalis> oh
#1250 [22:27] <urielsalis> rottenbanana, Dont use PureBDCraft 512x
#1251 [22:28] <urielsalis> rottenbanana, that doesnt run even with my gtx 1060 and 16gb of ram
#1252 [22:28] <rottenbanana> ah, how do I remove it from my game without logging in?
#1253 [22:28] <urielsalis> rottenbanana, go to .minecraft and delete it from the resourcepacks folder
#1254 [22:28] <urielsalis> ??> rottenbanana win/.minecraft
#1255 [22:28] <Absol> rottenbanana: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1256 [22:29] <Lemon`> ?? bot
#1257 [22:29] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1258 [22:29] <urielsalis> ??> Lemon` index
#1259 [22:29] <Absol> Lemon`: See https://cp.ae97.net/factoid for the Absol Database System
#1260 [22:29] <Lemon`> Lol.
#1261 [22:29] <Lemon`> Wait, thats a bot?
#1262 [22:30] <Lemon`> Cool
#1263 [22:30] <urielsalis> yup
#1264 [22:30] <Lemon`> Well, I knew that already but I keep forgetting lol
#1265 [22:30] <pie_flavor> Lemon`: You think you'll stick aruond?
#1266 [22:30] <urielsalis> pie_flavor, already PMing him
#1267 [22:30] <urielsalis> lol
#1268 [22:32] * Lemon` [Lemon`@notlogged] has quit. ()
#1269 [22:49] * Bee [Bee@notlogged] has quit. (Ping timeout: 195 seconds)
#1270 [22:50] * royaii [royaii@notlogged] has joined #minecrafthelp
#1271 [22:52] <royaii> hey when i tried to restart my minecraft it logged me off my account and when i tried to log back in it wont let me i tried alot of times i went to forgot my password an typed in my email for password reset link i never reseved it,I think i got hacked :-:
#1272 [22:53] <thgilfodrol> ??> royaii login/throttle
#1273 [22:53] <Absol> royaii: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1274 [22:53] <Absol> royaii: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1275 [22:53] <urielsalis> thgilfodrol, no
#1276 [22:53] <urielsalis> ??> royaii account/send-email
#1277 [22:53] <Absol> royaii: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1278 [22:53] <Absol> royaii: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1279 [22:54] <urielsalis> ??> royaii account/trans-id
#1280 [22:54] <Absol> royaii: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1281 [22:54] <urielsalis> thgilfodrol, He never received the password reset email
#1282 [22:54] <urielsalis> thgilfodrol, that means it was changed
#1283 [22:54] <royaii> oh
#1284 [22:54] <thgilfodrol> ah, I thought he was saying he tried a lot of times to log in
#1285 [22:54] <pie_flavor> actually urielsalis it varies
#1286 [22:54] <pie_flavor> but thgilfodrol the real tell is that it auto-logged him out
#1287 [22:54] <pie_flavor> that means the password was changed between now and the last time he played
#1288 [22:55] <pie_flavor> meaning someone else changed it
#1289 [22:55] <thgilfodrol> I've had that happen to me without the password being changed though
#1290 [22:55] <royaii> i never reveived my email to get my password reset
#1291 [22:55] <pie_flavor> yeah but the combination
#1292 [22:55] <royaii> im a donor in almost all servers
#1293 [22:55] <royaii> in total of money is like 200 dollars
#1294 [22:55] <urielsalis> royaii, email Mojang with the links that Absol sent you
#1295 [22:56] <pie_flavor> royaii: there are an obscene number of servers
#1296 [22:56] <urielsalis> royaii, and donor ranks is a server thing, Mojang doesnt control that
#1297 [22:56] <pie_flavor> i highly doubt you've spend about $1M on server donor ranks
#1298 [22:56] <urielsalis> thgilfodrol, read the window with my name next to the tab with my name
#1299 [22:57] <thgilfodrol> sorry, I'm not sure I follow
#1300 [22:57] <royaii> im so confused
#1301 [22:57] <urielsalis> thgilfodrol, there should be a windows with my name next to the #minecrafthelp tab
#1302 [22:57] <royaii> it so complicated
#1303 [22:57] <urielsalis> thgilfodrol, in whatever client you are using
#1304 [22:57] <royaii> can somone help
#1305 [22:57] <pie_flavor> it's iris
#1306 [22:57] <royaii> with small steps
#1307 [22:57] <thgilfodrol> ah, irssi doesn't have a users window
#1308 [22:57] <pie_flavor> oh
#1309 [22:57] <pie_flavor> no i said iris
#1310 [22:57] <pie_flavor> not irssi
#1311 [22:58] <thgilfodrol> I just type /names when I want to see a list
#1312 [22:58] <pie_flavor> the web client
#1313 [22:58] <urielsalis> royaii, fill this form http://is.gd/email_mojang
#1314 [22:58] <thgilfodrol> I don't use the web client for irc
#1315 [22:58] <urielsalis> royaii, when it asks you for a transaction ID, you can get it from http://help.mojang.com/customer/portal/articles/361380
#1316 [22:58] <pie_flavor> thgilfodrol: yeah, but the plebs do.
#1317 [22:58] <urielsalis> thgilfodrol, well, read the PM I sent you in a query window :P
#1318 [22:58] <royaii> whats Transaction id
#1319 [22:58] <pie_flavor> everyone coming from MinecraftIRC or directly from Esper's page
#1320 [22:58] <pie_flavor> ??> royaii account/trans-id
#1321 [22:58] <Absol> royaii: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1322 [22:59] <urielsalis> royaii, its like your receipt, that link is how to recover it ^
#1323 [23:01] <royaii> like to prove its my account?
#1324 [23:01] <urielsalis> royaii, yup
#1325 [23:01] <pie_flavor> proof of purchase
#1326 [23:01] <royaii> but i got my account in a card code
#1327 [23:02] <pie_flavor> did you throw it away
#1328 [23:02] <royaii> yes
#1329 [23:02] <pie_flavor> you're sorta screwed
#1330 [23:03] <royaii> hello
#1331 [23:03] <royaii> urielsalis
#1332 [23:03] * ossierra [ossierra@notlogged] has joined #minecrafthelp
#1333 [23:03] <pie_flavor> hi
#1334 [23:04] <urielsalis> royaii, you can tell them that you lost your gift code and they might provide other methods of authentication
#1335 [23:04] <royaii> do u have discord
#1336 [23:05] <royaii> i really need help
#1337 [23:05] <pie_flavor> why would you need discord
#1338 [23:05] <pie_flavor> is this chat not good enouogh
#1339 [23:05] <royaii> it is
#1340 [23:05] <royaii> but i need like to actually talk
#1341 [23:05] <pie_flavor> define what you're doing now
#1342 [23:06] <royaii> typing
#1343 [23:06] <royaii> so for Transaction id i dont put anything?
#1344 [23:06] <urielsalis> royaii, yup
#1345 [23:06] <pie_flavor> i'd say 'read description' and then ask if they can authenticate you some other way because you lost the card in the description
#1346 [23:09] <royaii> Please look for an email sent by us to your inbox to locate your transaction ID, you might also want to check your spam or junk folder for this email. in that section i already did put wont send me a link or reply
#1347 [23:14] * Gaz_ [Gaz_@notlogged] has joined #minecrafthelp
#1348 [23:15] <royaii> lets just say i find my gift card code and put it as Transaction ID and fill everything out corectly what will happen
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#1350 [23:18] <royaii> hello?
#1351 [23:18] <urielsalis> royaii, they will answer
#1352 [23:19] <royaii> wait
#1353 [23:19] <royaii> was my minecraft account hacked?
#1354 [23:19] <royaii> thenh
#1355 [23:19] <urielsalis> royaii, looks like
#1356 [23:19] <royaii> oh
#1357 [23:20] <royaii> Do u know Mydoeza
#1358 [23:20] <royaii> he made a video on people who run websites and get emails and put common passwords to get others accounts
#1359 [23:20] <royaii> i think that happend to me
#1360 [23:22] * royaii [royaii@notlogged] has quit. (Quit: Web client closed)
#1361 [23:35] * royaii [royaii@notlogged] has joined #minecrafthelp
#1362 [23:35] <royaii> hello
#1363 [23:35] <royaii> omg
#1364 [23:35] <urielsalis> hello
#1365 [23:35] <royaii> i found my minecraft gift code !
#1366 [23:35] <urielsalis> royaii, nice!
#1367 [23:35] <royaii> will i get my account back
#1368 [23:35] <urielsalis> royaii, put it in the email
#1369 [23:36] <urielsalis> royaii, you will get your answer shortly after you send it
#1370 [23:36] <urielsalis> royaii, normaly 2/3 days
#1371 [23:36] <royaii> what u mean by"put it in the email
#1372 [23:38] <pie_flavor> he means put it in the form
#1373 [23:38] <urielsalis> royaii, the form you are filling sends a email to Mojang
#1374 [23:40] <royaii> can u send me the link of the form thing
#1375 [23:41] <pie_flavor> https://is.gd/email_mojang
#1376 [23:43] <royaii> Transaction ID (or order number, gift code or prepaid PIN) - Where can I find this? do i put my giftcode number?
#1377 [23:43] <urielsalis> royaii, yes
#1378 [23:46] <royaii> r they a scam
#1379 [23:46] <royaii> i know u may seem dumb but i cant trust any websites to much
#1380 [23:46] <pie_flavor> i don't know
#1381 [23:46] <pie_flavor> urielsalis: is Mojang a scam
#1382 [23:46] <urielsalis> no
#1383 [23:46] <pie_flavor> oh
#1384 [23:47] <royaii> what do u put in the Subject (required):
#1385 [23:47] <pie_flavor> royaii: the subject
#1386 [23:48] <pie_flavor> e.g. "my account is hacked"
#1387 [23:48] <royaii> what should i put for the subject then
#1388 [23:48] <pie_flavor> 2my account is hacked
#1389 [23:50] <royaii> what should i put for the subject then
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#1391 [23:54] <urielsalis> my account is hacked
#1392 [23:59] <royaii> is this a mojang help page?
#1393 [23:59] <pie_flavor> yes and no
#1394 [23:59] <pie_flavor> we're not mojang
#1395 [23:59] <pie_flavor> but mojang officially uses us as tech support
#1396 [23:59] <royaii> oh ok
#1397 [23:59] <pie_flavor> because they cba to deal with anything other than accounts and billing issues