#1 [00:01] * Goldred2004 [Goldred2004@notlogged] has joined #minecrafthelp
#2 [00:02] <mattym> Goldred2004, Any chance it worked?
#3 [00:02] <Goldred2004> I am starting MC now
#4 [00:03] <Goldred2004> IT WORKED!!!
#5 [00:03] <mattym> Goldred2004, Excellent, enjoy!
#6 [00:03] <Goldred2004> Thank you so much
#7 [00:03] <Goldred2004> ;)
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#22 [02:15] <Just_4> Hello. Just buy Minecraft. But my character is a woman, I always play Steve. I need fix it.
#23 [02:15] <mattym> Just_4, Log in at minecraft.net to change your skin.
#24 [02:16] <Just_4> I do
#25 [02:16] <Just_4> In settings In the setting is classic Steve
#26 [02:18] <Andrio> You can use this skin: https://hydra-media.cursecdn.com/minecraft.gamepedia.com/3/37/Steve_skin.png?version=8e6be2c05f63b8ae6b07a8ca45d2b0f1
#27 [02:19] <Just_4> I can upload my own skin. But I want default Steve Skin
#28 [02:20] <Andrio> That is the Steve skin
#29 [02:23] <Just_4> I don't want upload something, just clean vanilla MC with Steve. If I want play with trouble i can download MC from torrent for free.
#30 [02:26] <Andrio> how's it trouble?
#31 [02:31] <Just_4> I pay for play Steve, not Alex. I want imagine that he Robinson Crusoe I need default Steve
#32 [02:31] * jacqdani [jacqdani@notlogged] has joined #minecrafthelp
#33 [02:31] <Andrio> ok
#34 [02:32] <Andrio> Go to https://minecraft.net/profile. Select Steve and upload the skin I linked above.
#35 [02:33] <jacqdani> Mods won't work with forge on macintosh due to lack of memory
#36 [02:33] <Just_4> Ok but why game give me Alex
#37 [02:33] <Andrio> Just_4, it's random based on you account UUID.
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#39 [02:34] <Andrio> ??> jacqdani launcher/more-RAM
#40 [02:34] <Absol> jacqdani: A forum post which explains how to allocate more RAM to Minecraft can be found here: http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/tutorials-and-faqs/1871637-tutorial-allocate-more-memory-for-minecraft
#41 [02:34] <Andrio> o/
#42 [02:34] <Just_4> Ok i need refund
#43 [02:35] <Just_4> I don't know that is random
#44 [02:36] <Andrio> ...
#45 [02:36] <Andrio> Again, go to https://minecraft.net/profile. Select Steve and upload the skin I linked above.
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#47 [02:38] <Just_4> I know thank you
#48 [02:38] <Just_4> But i need default Steve
#49 [02:39] <Andrio> https://hydra-media.cursecdn.com/minecraft.gamepedia.com/3/37/Steve_skin.png?version=8e6be2c05f63b8ae6b07a8ca45d2b0f1 - this is the default Steve skin.
#50 [02:39] <Just_4> If you play World of Warcraft you character don't random
#51 [02:39] <Just_4> You can chose
#52 [02:39] <Just_4> I don't want any random
#53 [02:40] <Just_4> I'm not in casino
#54 [02:41] * Zeuz555 [Zeuz555@notlogged] has joined #minecrafthelp
#55 [02:41] <Just_4> Ok MC world generated random. But I tell about another.
#56 [02:42] <Zeuz555> can someone help me? i just got back to playing mc again but the email i used is no longer available and i forgot the security question's answer
#57 [02:42] <Andrio> ??> Zeuz555 account/send-email
#58 [02:42] <Absol> Zeuz555: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#59 [02:42] <Absol> Zeuz555: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#60 [02:43] <Zeuz555> the email it's self is no longer openable do you think i can still reach that account?
#61 [02:44] <Andrio> If you have the transaction ID, yes.
#62 [02:44] <Zeuz555> oh noo what if i dont have them anymore?
#63 [02:46] <Andrio> mm
#64 [02:46] <Andrio> ??> Zeuz555 account/trans-ID
#65 [02:46] <Absol> Zeuz555: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#66 [02:55] <Zeuz555> thankyou guys!
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#71 [03:31] <lumia630> hey, is there somebody out there with a windows 10 phone and has figured out how to install the new addons from update 0.16.0? i'd really love to play that 'alien invasion', please help 😔
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#96 [07:18] <ElinBHG> Hi
#97 [07:18] <ElinBHG> My Minecraft memory is resetting all times
#98 [07:19] <ElinBHG> I NEED HELP
#99 [07:19] <ElinBHG> My Minecraft memory is resetting all times. Whats the problem?
#100 [07:20] <Andrio> Resetting how?
#101 [07:20] <ElinBHG> I don´t know
#102 [07:21] <ElinBHG> This running oly on 1G
#103 [07:21] <Andrio> What happened?
#104 [07:21] <ElinBHG> Only
#105 [07:22] * giobakosswag2005 [giobakosswag2005@notlogged] has joined #minecrafthelp
#106 [07:22] <ElinBHG> ?
#107 [07:23] <ElinBHG> wait
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#109 [07:28] <Katmay> I need help
#110 [07:29] <Katmay> When I tried to logginn on minecraft, it says: Error! Unknown e-mail address or password. - I WROTE IT 100% CORRECT I TRIED TO REQUEST NEW PASSWORD AND I DIDNT GET ANY MAILS
#111 [07:29] <Katmay> PLEASE HELP
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#113 [07:29] <Andrio> ??> Katmay account/email-missing
#114 [07:29] <Absol> Katmay: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#115 [07:29] <Absol> Katmay: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#116 [07:29] <OG_Reckless> mattym: you here?
#117 [07:30] <OG_Reckless> Absol: why is it than when I'm stalling the driver it will no go past the same point.
#118 [07:30] <OG_Reckless> I left it running over the whole night and it has not moved
#119 [07:30] <Katmay> Absol explain please better
#120 [07:31] <Katmay> I´m from norway i use @online.no
#121 [07:32] <Andrio> hm
#122 [07:32] <Acarii> I need redstone help. I'm looking for a method to place 4 block cyclers in such a way that I can push one of the blocks into each of the spots where there are red wool on the lapis structure. http://i.imgur.com/pbmdtsh.png
#123 [07:33] <Acarii> My own redstone is getting a wee bit out of hand and I am afraid things are about ready to start intersecting.
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#127 [07:38] <DruckSK> Hello , if i own Minecraft, can i refund the game?
#128 [07:38] <Andrio> ??> DruckSK account/refund
#129 [07:38] <Absol> DruckSK: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#130 [07:39] <Andrio> Acarii, can you put a piston tape behind that thing?
#131 [07:39] <Acarii> piston tape?
#132 [07:39] <Andrio> Mm
#133 [07:39] <Andrio> A device involving pistons pushing blocks in a cycle.
#134 [07:40] <Acarii> I'm not familar enough with redstone terminology to know what that is.
#135 [07:40] <DruckSK> My english isnt so good, but i think Game Refund.
#136 [07:40] <Acarii> yes, that is what the cycler is.
#137 [07:40] <Andrio> Like the one on the right of your screenshot.
#138 [07:40] <Andrio> mm
#139 [07:40] <Acarii> the red and white wool structure is one of those
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#141 [07:40] <Andrio> Did you try building one behind the lapis frame?
#142 [07:40] <Acarii> Yes, I need to fit 4 of them.
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#144 [07:41] <Andrio> (o_o)
#145 [07:41] <Acarii> hahah, I know. Insane.
#146 [07:41] <Acarii> I'm building a functional stargate for use with runecraft(server plugin)
#147 [07:41] <Acarii> complete with dial and gate lock.
#148 [07:42] <Acarii> I used to use a single cycle device, which was good. But now I want a cycle for each one, allowing me to dial thousands of possible gates from a single source.
#149 [07:43] <Andrio> Ah
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#151 [08:10] <OG_Reckless> mattym: The thing did not move at all at night
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#163 [09:03] * Jack is now known as Guest52524
#164 [09:04] <Guest52524> I have forgotten the password to an old account and the email I used for that account is no longer is use. Can you help me?
#165 [09:09] <Andrio> ??> Jack account/send-email
#166 [09:09] <Absol> Jack: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#167 [09:09] <Absol> Jack: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#168 [09:11] * RivelinoS [RivelinoS@notlogged] has joined #minecrafthelp
#169 [09:11] <RivelinoS> My minecraft is crash
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#172 [09:15] <asterix1234king> hallo
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#174 [09:15] <asterix1234king> i cant login
#175 [09:15] <asterix1234king> my password is false and my email adress
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#183 [09:33] <milanthedead> i cant open minecraft and if i try there stands '' your grapihics are outdated'' what can i do about it
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#185 [09:34] <Grimmdoe> hello?
#186 [09:34] * Lucas [Lucas@notlogged] has joined #minecrafthelp
#187 [09:34] <Grimmdoe> some there?
#188 [09:34] <milanthedead> hi
#189 [09:34] <Grimmdoe> my mc acc got hacled :/
#190 [09:34] <Lucas> hello im here for my friend, whenever he try to play minecraft it just keeps crashing
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#192 [09:35] <Lucas> after joining a server and a few secs later it crashes
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#201 [09:38] <pie_flavor> Lucas: can we get a crash report?
#202 [09:38] <pie_flavor> put it on paste.ubuntu.com and put the link in chat
#203 [09:39] <Lucas> um the crash report is not with me
#204 [09:39] <Lucas> its for my friend
#205 [09:39] <pie_flavor> if i may ask
#206 [09:39] <Lucas> i cant really access the report file
#207 [09:39] <pie_flavor> what answer did you expect
#208 [09:40] <Lucas> what do you mean?
#209 [09:40] <pie_flavor> if you have no information other than 'it crashes'
#210 [09:40] <pie_flavor> unfortunately, this channel exists because ten million things can go wrong with minecraft
#211 [09:40] <pie_flavor> we can't solve anything if all we have to go on is 'it crashes'
#212 [09:41] <pie_flavor> tell your friend to come here himself
#213 [09:41] <Lucas> oh im sorry
#214 [09:42] <Lucas> next time ill get my FRIEND here
#215 [09:42] <Lucas> dont need to be rude bud
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#228 [10:30] <OG_Reckless> pie_flavor: is you here?
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#231 [10:36] <solar_> hello o,o
#232 [10:36] <solar_> I just had an email from Mojang saying I changed my account to some email I don't know
#233 [10:37] <solar_> It asked me if I wanted to dispute this change.. I clicked the "dispute" button but an error came up
#234 [10:43] <solar_> oh it's fixed :)
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#239 [11:06] * Nimrods_Legacy [Nimrods_Legacy@notlogged] has joined #minecrafthelp
#240 [11:06] <Nimrods_Legacy> Hello?
#241 [11:07] <Nimrods_Legacy> Someone changed my Password and after that he changed my Username, now i need to wait... Is there anyway to contact the support?
#242 [11:08] <mattym> ??> Nimrods_Legacy account/send-email
#243 [11:08] <Absol> Nimrods_Legacy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#244 [11:08] <Absol> Nimrods_Legacy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#245 [11:12] <Nimrods_Legacy> Alright i try, thank you
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#253 [11:53] <PvPCraft> http://paste.ubuntu.com/23559054/
#254 [11:54] <PvPCraft> help me
#255 [11:54] <PvPCraft> hello??
#256 [11:54] <mattym> PvPCraft, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-?product=81509
#257 [11:54] <PvPCraft> i need help
#258 [11:55] <PvPCraft> ok
#259 [11:56] <PvPCraft> Already installed
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#261 [11:57] <PvPCraft> And now what do I do
#262 [11:57] * bumbarrazvan [bumbarrazvan@notlogged] has quit. (Client Quit)
#263 [11:57] <mattym> PvPCraft, Are you sure you finished installing?
#264 [11:58] <mattym> PvPCraft, The program will tell you what to do when its finished.
#265 [12:00] <PvPCraft> yes
#266 [12:01] <PvPCraft> yes
#267 [12:01] <mattym> PvPCraft, It should tell you to restart the PC when its done installing, did it say that yet?
#268 [12:03] <PvPCraft> You just said, what do I do?
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#270 [12:04] <mattym> PvPCraft, Has the program told you to restart yet?
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#272 [12:05] <PvPCraft> It is asking if I want to restart now, or later
#273 [12:06] <mattym> PvPCraft, Restart, then check the game
#274 [12:06] <PvPCraft> ok
#275 [12:10] * HeltonJuninho [HeltonJuninho@notlogged] has joined #minecrafthelp
#276 [12:10] <HeltonJuninho> ------------------ System Information ------------------ Time of this report: 11/30/2016, 15:55:56 Machine name: USUARIO-PC Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255) Language: Portuguese (Regional Setting: Portuguese) System Manufacturer: Gigabyte Technology Co., Ltd. System Model: G31M-ES2L BIOS: Award Modular BIOS v6.00PG Processor: Pentium(R
#277 [12:10] <mattym> ??> HeltonJuninho win/dxdiag
#278 [12:10] <Absol> HeltonJuninho: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#281 [12:11] <PvPCraft> hello
#282 [12:11] <PvPCraft> http://paste.ubuntu.com/23559054/
#283 [12:11] <mattym> PvPCraft, Did you actually install the program I gave you?
#284 [12:12] <HeltonJuninho> http://paste.ubuntu.com/23559141/
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#287 [12:13] <Adaamz> I need help with my Optifine cape
#288 [12:13] <mattym> HeltonJuninho, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/18228/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-?product=81519
#289 [12:13] <PvPCraft> The game is working, thank you.
#290 [12:13] <Adaamz> I cant see it
#291 [12:13] <OG_Reckless> mattym:
#292 [12:13] <mattym> Adaamz, Then contact the idiots at Optifine
#293 [12:13] <OG_Reckless> mattym: the installer didnt move at all last night. :(
#294 [12:13] <Adaamz> But they dont have a contact
#295 [12:13] <HeltonJuninho> Obrigato ai Vlw
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#298 [12:14] <OG_Reckless> mattym: i redownloaded the file this morning and i started the download again to see if it works.
#299 [12:14] <OG_Reckless> One can just hope.
#300 [12:14] <mattym> OG_Reckless, You may need to take the computer to a place where someone can actually diagnose it.
#301 [12:14] <mattym> OG_Reckless, Something else is wrong if thats not working
#302 [12:15] <OG_Reckless> mattym: what could it be then. It goes to a certain spot but just stops there.
#303 [12:15] <OG_Reckless> mattym: should i try doing a restore or something?
#304 [12:15] <OG_Reckless> Maybe reinstalling windows?
#305 [12:15] <mattym> OG_Reckless, No that would probably set you further back
#306 [12:16] <mattym> OG_Reckless, Like I said, take it to somewhere it can be dealt with hands on.
#307 [12:16] <mattym> OG_Reckless, Could be any number of issues, but we cant really figure that out over a chat.
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#309 [12:19] <OG_Reckless> well i did mess with some of the NVidia Notes trying to fix the problem before i found about this website. so i might just try to restore to the time before i did the changes
#310 [12:20] * GamerMasterX [GamerMasterX@notlogged] has joined #minecrafthelp
#311 [12:20] <GamerMasterX> I can't connect to the servers rn
#312 [12:20] <mattym> GamerMasterX, What happens when you try?
#313 [12:20] <GamerMasterX> It says disconnected
#314 [12:21] <mattym> GamerMasterX, Whats the exact message?
#315 [12:21] <GamerMasterX> I also tried deleting the game turning off my phone and turning it back on and then it said the same thing
#316 [12:21] <OG_Reckless> phone?
#317 [12:21] <GamerMasterX> Yeah
#318 [12:22] <OG_Reckless> poket edition MC?
#319 [12:22] <GamerMasterX> Yes
#320 [12:22] <mattym> GamerMasterX, So your having an issue connecting to a Realm?
#321 [12:22] <OG_Reckless> oh
#322 [12:22] <OG_Reckless> Yeah it wont be a server then....
#323 [12:22] <GamerMasterX> No I can't connect to SG.lbsg.net or my friends server
#324 [12:22] * PinkFloyd [PinkFloyd@notlogged] has joined #minecrafthelp
#325 [12:23] <mattym> GamerMasterX, All 'servers' on PE that arent Realms, are 3rd party, you will need to contact the specific hosts.
#326 [12:23] <GamerMasterX> I w
#327 [12:23] <GamerMasterX> But I was just on yesterday
#328 [12:23] <PinkFloyd> I have a question about enchanting. I've done good so far with weapons but I went to enchant a new diamond pick and I'm only getting low level stuff like Unbreaking 1. So I tested it out on armor and books, still only getting level 1 stuff. I'm level 37 right now. Am I doing something wrong?
#329 [12:23] <mattym> GamerMasterX, Yeah, and things change overnight, stuff happens, either way, you will need to contact the hosts.
#330 [12:24] <GamerMasterX> How do I do that
#331 [12:24] <mattym> GamerMasterX, No idea, check the info from the servers you used
#332 [12:24] <OG_Reckless> PinkFloyd: do u have enought book shelves around your enchanting table to do a level 30 enchant??
#333 [12:24] <mattym> PinkFloyd, Are you doing a 3lvl cost enchant?
#334 [12:24] <PinkFloyd> There's 18 bookshelves
#335 [12:24] <GamerMasterX> I
#336 [12:24] <GamerMasterX> There SG servers
#337 [12:24] <PinkFloyd> Level 3 is only costing 5, that's the max I've seen today
#338 [12:24] <GamerMasterX> And my friends server.
#339 [12:25] <OG_Reckless> PinkFloyd: no torchest around the table?
#340 [12:25] <PinkFloyd> Nope
#341 [12:25] <thgilfodrol> PinkFloyd: are the shelves 1 block away
#342 [12:25] <PinkFloyd> Yes
#343 [12:25] <PinkFloyd> Like I said, I haven't had any problems up until today
#344 [12:25] <PinkFloyd> Only thing that's changed is I installed Xaero's Worldmap but that shouldn't mess with anything should it?
#345 [12:26] <OG_Reckless> PinkFloyd: singleplayer?
#346 [12:26] <mattym> PinkFloyd, Any modifications to the game can cause issues.
#347 [12:26] <Lord_Ralex> Once you install a mod, it can affect your game in any way.
#348 [12:26] <PinkFloyd> I'll remove Worldmap to see what happens
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#350 [12:28] <mattym> ??> PinkFloyd win/reinst
#351 [12:28] <Absol> PinkFloyd: You may need to reinstall the locally installed files that Minecraft puts into place.
#352 [12:28] <Absol> PinkFloyd: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#353 [12:28] <mattym> PinkFloyd, Do the instructions from Absol to completely reset it to a clean install.
#354 [12:30] <OG_Reckless> mattym: is Absol like the main guys here. :)
#355 [12:30] <thgilfodrol> absol is the most hard working of everyone here
#356 [12:30] <mattym> OG_Reckless, Absol is a bot
#357 [12:30] <OG_Reckless> mattym: a bot? How does it type so clearly.... Im scared with technology now.
#358 [12:31] <OG_Reckless> mattym: wait a second. are you a bot too... O.o
#359 [12:31] <mattym> OG_Reckless, It responds to something we type with a pre-written message, so we dont have to type things 100 times a day
#360 [12:36] <SuperAdamXI> hotmail
#361 [12:36] <mattym> ??> SuperAdamXI account/email-missing
#362 [12:36] <Absol> SuperAdamXI: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#363 [12:36] <Absol> SuperAdamXI: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
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#366 [12:37] <PinkFloyd> That didn't fix it mattym
#367 [12:38] <PinkFloyd> I reset the entire folder except for saves
#368 [12:38] <PinkFloyd> It downloaded everything again
#369 [12:38] <PinkFloyd> Still only level 1 enchants
#370 [12:38] <mattym> PinkFloyd, Again, when you enchant the item, are you choosing the level that cost 3?
#371 [12:38] <SuperAdamXI> can I change email?
#372 [12:38] <mattym> SuperAdamXI, See the information that was linked
#373 [12:38] <PinkFloyd> One sec
#374 [12:39] <PinkFloyd> I'll show you
#375 [12:39] <PinkFloyd> https://i.imgur.com/MtNZS7w.jpg
#376 [12:40] <SuperAdamXI> I dont find anything :(
#377 [12:40] <PinkFloyd> Has a cost of 4
#378 [12:41] <mattym> PinkFloyd, Have you tried doing that enchant, to see what it changes to next?
#379 [12:41] <PinkFloyd> Yeah I enchanted several books at Level 1 to see if anything changed
#380 [12:42] <mattym> PinkFloyd, Can I also see a screenshot of the enchantment area without the GUI open
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#382 [12:43] <SuperAdamXI> I dont find anything :(
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#386 [12:44] <Falling_Crepper> Bit of a odd question. But does Mojang Delete a account at any point in time? I'm just curious since i use to own Minecraft on my original Gmail (Aviadamski3@gmail.com) And the Usename was Falling_Creeper. It won't let me sign in anymore :L
#387 [12:44] <Falling_Crepper> Wondering if it might have been deleted after a certain amount of time....
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#389 [12:45] <Niller> Hi :d
#390 [12:45] <mattym> Falling_Crepper, They do not.
#391 [12:45] <mattym> SuperAdamXI, Read the link Absol sent you, nothing else we can do with that issue here.
#392 [12:45] <SuperAdamXI> ...
#393 [12:46] <Niller> If i dont remember my email, and only remembers my username and pass what do i do ?
#394 [12:46] <SuperAdamXI> I cry :(
#395 [12:46] <mattym> ??> Niller account/forgot-email
#396 [12:46] <Absol> Niller: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#397 [12:47] <Falling_Crepper> Is it possible to use the Account username to be able to get a Change password request to? For example could i use my MC account to send it to the original Gmail?
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#401 [12:49] <SuperAdamXI> when I try to change email to another it said "Error"
#402 [12:50] <mattym> SuperAdamXI, If you are at a point where you can try to change the email, then how are you not able to access the account?
#403 [12:50] <SuperAdamXI> dont ask me
#404 [12:50] <SuperAdamXI> its your shitty game
#405 [12:50] <Absol> SuperAdamXI: Please keep it civil
#406 [12:51] <mattym> Well, you forgot your info, so have fun dealing with that.
#407 [12:51] <SuperAdamXI> thanks <3
#408 [12:56] <PinkFloyd> mattym
#409 [12:56] <PinkFloyd> THis is the same setup I've had for a while now: https://i.imgur.com/ib37r4y.jpg
#410 [12:57] <mattym> PinkFloyd, Remove the carpets
#411 [12:57] <mattym> that are between the table and shelves
#412 [12:57] <PinkFloyd> Doh
#413 [12:57] <PinkFloyd> Yep that fixed it lol
#414 [12:58] <PinkFloyd> I read about torches and such but I didn't know it was ALL items blocking
#415 [12:59] <PinkFloyd> Thank you mattym
#416 [12:59] <mattym> yeah, cant have anything in the space between them
#417 [13:00] <PinkFloyd> Now I get a Looting 2, awesome
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#429 [13:12] <Nat> Hey! Was wondering if anyone could help with my Minecraft crashing upon launch. It comes up with the "pixel format not accelerated" error message. I have tried updating my AMD graphics drivers but either they are not installing properly or that's not the problem
#430 [13:12] <mattym> Nat, Do you have the link to your dxdiag report? If so please post the link in this chat.
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#434 [13:21] <Nat> Sorry for the wait, this is the error message: http://www.ezimba.com/work/161201C/ezimba13458860630300.png
#435 [13:22] <mattym> ??> Nat win/dxdiag
#436 [13:22] <Absol> Nat: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#440 [13:28] <Nat> Apologies, is this okay? https://paste.ubuntu.com/23559458/
#441 [13:29] <mattym> Nat, Yes, one moment
#442 [13:29] <mattym> Nat, Yes, one moment
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#445 [13:31] <mattym> ??> Nat oem/hp/product-number
#446 [13:31] <Absol> Nat: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#447 [13:31] <Absol> Nat: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
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#449 [13:35] <Nat> Is it the same thing as a product ID? (Sorry if I sound stupid)
#450 [13:36] * JavoDrew [JavoDrew@notlogged] has joined #minecrafthelp
#451 [13:36] <mattym> Nat, Did you get to the support menu?
#452 [13:37] <Nat> I couldn't find it using the methods suggested, I'm on PC info under PC and devices
#453 [13:37] <JavoDrew> hola, no me deja ingresar a mi cuenta de minecraft ni del launcher ni de la pagina, no se que hacer, intento cambiar la contraseña y no me llega los mails :c
#454 [13:37] <mattym> Nat, No, it wouldnt be that number
#455 [13:38] <mattym> Nat, Are you sure holding the FN and Escape key together didnt bring up the menu?
#456 [13:38] * douglas [douglas@notlogged] has joined #minecrafthelp
#457 [13:38] <mattym> ??> JavoDrew lang/es
#458 [13:38] <Absol> JavoDrew: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#459 [13:38] <Nat> holding the FN key won't work because the key is broken
#460 [13:38] <Nat> holding the FN key won't work because the key is broken
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#462 [13:40] <mattym> Nat, And the HP support assistant program doesnt exist on your computer?
#463 [13:40] <Nat> The HP support assistant also does not seem to exist
#464 [13:41] <mattym> Nat, Go to this page http://support.hp.com/us-en/products
#465 [13:41] <mattym> Nat, You should see a red/orange Identify Now button
#466 [13:44] <Nat> Cheers, just have to wait to install additional software
#467 [13:44] <mattym> Nat, Yeah that should install the support assistant, or at least get you a full model number or product number
#468 [13:45] <Nat> Thanks, man! Apologies for the frustration this is probably causing you, but I appreciate your help!
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#470 [13:47] <mattym> Nat, Eh, this is a fairly normal issue with HP's
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#472 [13:53] <Nat> I have the product number! It's: j5b55ea#abu
#473 [13:54] <mattym> Nat, Ok one moment
#474 [13:55] <mattym> Nat, Ok, Download and Install this driver http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69615.exe
#475 [13:56] <Nat> Thanks! Downloading it now
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#477 [13:58] <tabacoss> my minecraft keep crashing
#478 [13:58] <tabacoss> http://paste.ubuntu.com/23559558/
#479 [13:59] <mattym> tabacoss, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
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#481 [14:01] <Nat> It's taking a while to download, is there anything I have to do once the driver is installed?
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#486 [14:07] <thgilfodrol> Nat: generally a restart is required for driver updates
#487 [14:18] <Nat> Thanks for your help guys, but the new drivers don't seem to be fixing the problem
#488 [14:21] * Kewon [Kewon@notlogged] has joined #minecrafthelp
#489 [14:22] <mattym> Nat, Did the driver installer say it completed?
#490 [14:22] <Kewon> looking for miecraft support
#491 [14:23] <Nat> When it finished downloading/installing it just came up with a 'finish' button which I pressed and it closed
#492 [14:23] <thgilfodrol> Kewon: what do you need help with?
#493 [14:23] <mattym> Nat, restart the computer then see if the game is working. If not return to the chat.
#494 [14:24] <Nat> Already restarted several times
#495 [14:24] <mattym> Nat, Since the install?
#496 [14:24] <Nat> Yep since the install
#497 [14:24] <mattym> Nat, Can you get a new dxdiag report
#498 [14:25] <Kewon> Someone hackede my account and changede my password
#499 [14:25] <Kewon> what to do
#500 [14:25] <thgilfodrol> Kewon: are you able to retrieve your account by resetting your password?
#501 [14:26] <Kewon> No i cant beacues they mirate to a ohter email;/
#502 [14:27] * Stuff [Stuff@notlogged] has joined #minecrafthelp
#503 [14:28] <Stuff> When I try to log in, it says it is correct. I have tried my friends and my brothers accounts, those have not worked.
#504 [14:28] <thgilfodrol> Kewon: do you have the transaction id for the account purchase?
#505 [14:28] <Nat> Can do, I don't actually think the drivers installed (which is what originally happened when I tried to install them myself) because it keeps insisting I don't have my AMD drivers when I try to open AMD manager
#506 [14:28] <mattym> ??> Stuff login/throttle
#507 [14:28] <Absol> Stuff: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#508 [14:28] <Absol> Stuff: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#509 [14:29] <Stuff> I waited 2 days...
#510 [14:29] <mattym> Stuff, I will refer you back to what Absol said.
#511 [14:29] <Kewon> i will try find it
#512 [14:29] <thgilfodrol> ??> Kewon account/trans-id
#513 [14:29] <Absol> Kewon: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#514 [14:30] <thgilfodrol> once you have found it, contact mojang support
#515 [14:30] <thgilfodrol> ??> Kewon account/send-email
#516 [14:30] <Absol> Kewon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#517 [14:30] <Absol> Kewon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#518 [14:30] <Stuff> Its my dad's email?
#519 [14:30] <Stuff> I can't access it
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#521 [14:31] <mattym> Stuff, If no accounts are working, and all getting that same error, you are locked out.
#522 [14:31] <Nat> Here's the new dxdiag report: https://paste.ubuntu.com/23559685/
#523 [14:31] <mattym> Stuff, Wait 3 hours without attempting to log in or change anything at all. After that reset the password.
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#525 [14:33] <mattym> Nat, Try the first file listed on this page http://support.amd.com/en-us/download/apu?os=Windows%208.1%20-%2064
#526 [14:33] <mattym> Nat, Again, download and install.
#527 [14:34] <Nat> I've actually already tried to install that one, along with the AMD minimal setup one which is the one it suggested
#528 [14:34] <Nat> Both times it made no difference
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#530 [14:34] <mattym> Nat, Yeah, as far as i can see, its not actually installing or completing
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#532 [14:34] <Nat> Is it a hardware problem then?
#533 [14:35] <mattym> Nat, Could be, could be a lot of things.
#534 [14:35] <mattym> Nat, Almost impossible to say for sure.
#535 [14:35] <Nat> Alrighty, thanks for your help anyways! Is much apriciated~
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#540 [14:43] <Kobble> Hello?
#541 [14:43] <thgilfodrol> hello
#542 [14:44] <Kobble> I can't seem to log in to my account. Every time I put in my email and password it says invalid. I went to change passwords twice and still won't let me log in. Any help or ideas?
#543 [14:45] <thgilfodrol> ??> Kobble login/throttle
#544 [14:45] <Absol> Kobble: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#545 [14:45] <Absol> Kobble: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#546 [14:46] <Kobble> Does it say you're locked out? It didn't tell me
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#548 [14:47] <thgilfodrol> Kobble: I don't think there's a separate message for it
#549 [14:48] <Lutzee> No seperate message
#550 [14:48] <ebyda> I cannot login to my mojang account, i have tried everything troubleshooting said. i had downloaded a mod right before i couldn't log in. is that the problem?
#551 [14:48] <Lutzee> Its intentionally obscure so people trying to bruteforce accounts don't know when they hit the limit
#552 [14:49] <Lutzee> ebyda: unlikely, best option is to reinstall
#553 [14:49] <Lutzee> ??> ebyda win/reinst
#554 [14:49] <Absol> ebyda: You may need to reinstall the locally installed files that Minecraft puts into place.
#555 [14:49] <Absol> ebyda: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#556 [14:53] <ebyda> That didn't work?
#557 [14:54] <Lutzee> Well, that eliminated the mod from messing, so its probably the login being throttled due to too many incorrect attempts
#558 [14:54] <Lutzee> ??> ebyda login/throttle
#559 [14:54] <Absol> ebyda: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#560 [14:54] <Absol> ebyda: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#561 [14:54] <ebyda> Ok
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#578 [16:26] <amypops> Ive been having problems with my minecraft launching, I tried updating my drivers and such like it told me and nothing has been working. Ive been trying to fix this for almost a year now and no one will help me.
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#580 [16:35] <thgilfodrol> waits for a year but stays for 3 mins >.>
#581 [16:35] <mattym> yerp
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#585 [16:44] <AKGawsome> So when ever i try to log in it says unable to connect to minecraft servers, make sure you are online and minecraft is not blocked.
#586 [16:45] <AKGawsome> please help me
#587 [16:45] <thgilfodrol> ??> AKGawsome tools/hjt
#588 [16:45] <Absol> AKGawsome: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#589 [16:45] <Absol> AKGawsome: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#590 [16:46] <AKGawsome> ok
#591 [16:46] <AKGawsome> how do i know that its safe
#592 [16:47] <thgilfodrol> trend micro is a fairly reputable antivirus/security company
#593 [16:47] <AKGawsome> ok
#594 [16:48] <AKGawsome> i put it on pastebin
#595 [16:48] <AKGawsome> http://paste.ubuntu.com/23560169/
#596 [16:50] <thgilfodrol> ??> AKGawsome info/mcleaks
#597 [16:50] <Absol> AKGawsome: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#598 [16:50] <Absol> AKGawsome: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#599 [16:50] <AKGawsome> ok Guide me through that please
#600 [16:50] <AKGawsome> i dont know what im doing
#601 [16:51] <AKGawsome> i just click click and things happen
#602 [16:51] <thgilfodrol> ??> AKGawsome win/hosts/edit
#603 [16:51] <Absol> AKGawsome: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#604 [16:51] <Absol> AKGawsome: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#605 [16:52] <AKGawsome> wait where is the host file
#606 [16:52] <AG_Clinton> Read up
#607 [16:52] <thgilfodrol> AKGawsome: it is located at the file path Absol mentioned in his last message
#608 [16:53] <AKGawsome> ok i did that and it said path does not exist
#609 [16:54] <thgilfodrol> AKGawsome: did you put the file path in the file -> open dialog?
#610 [16:54] <AKGawsome> yees
#611 [16:55] <thgilfodrol> did you run notepad as an administrator?
#612 [16:55] <AKGawsome> yes
#613 [16:56] <AKGawsome> i found the problem
#614 [16:56] <AKGawsome> it was serching only text files
#615 [16:56] <AKGawsome> not all files
#616 [16:57] <thgilfodrol> did you manage to open the text file?
#617 [16:57] <thgilfodrol> well, the hosts file
#618 [16:57] <AKGawsome> yea
#619 [16:57] <thgilfodrol> remove any line with mojang in it
#620 [16:57] <AKGawsome> i deleted everything in the text doc and saved it
#621 [16:57] <AKGawsome> and it works now
#622 [16:57] <AKGawsome> Thank you so much
#623 [16:57] <thgilfodrol> no problem
#624 [16:58] <AKGawsome> im sorry for doing what ever i did
#625 [16:58] <thgilfodrol> eh, it's fine, try not to use software like mcleaks in the future though
#626 [16:58] <AKGawsome> ok
#627 [16:58] <AKGawsome> bye
#628 [16:58] * thgilfodrol waves
#628 [16:58] * AquaJK47 [AquaJK47@notlogged] has joined #minecrafthelp
#629 [16:59] <AquaJK47> i bought minecraft a long time ago and now it is saying i only have the demo
#630 [17:00] <thgilfodrol> AquaJK47: make sure you're using the correct email
#631 [17:00] <AquaJK47> i promise i am i have checked over that a couple times now
#632 [17:01] <thgilfodrol> AquaJK47: what is your username?
#633 [17:01] <AquaJK47> AquaJK47
#634 [17:02] * seffs [seffs@notlogged] has joined #minecrafthelp
#635 [17:03] <thgilfodrol> AquaJK47: can you confirm if your account is migrated?
#636 [17:03] <thgilfodrol> perhaps you're signing in with your email when the email isn't linked to your minecraft account
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#642 [17:48] * Yusuf [Yusuf@notlogged] has joined #minecrafthelp
#643 [17:48] <Yusuf> hello
#644 [17:48] <Yusuf> @scott
#645 [17:48] <Yusuf> @Absul
#646 [17:49] <Yusuf> @Espercon
#647 [17:49] * juaum [juaum@notlogged] has joined #minecrafthelp
#648 [17:49] <Yusuf> heelo
#649 [17:49] <juaum> hello
#650 [17:49] <Yusuf> i bought a minecraft acount from ebay and it been working fine for weeks until now
#651 [17:49] <mattym> Yusuf, Guess you were scammed.
#652 [17:50] <Yusuf> it wont let me login into minecraft or moajng
#653 [17:50] <mattym> Yusuf, Buy it from the official site next time.
#654 [17:50] <Yusuf> i never got scammed the guy was a trusted seller and i had access to everything
#655 [17:51] * BMackey [BMackey@notlogged] has joined #minecrafthelp
#656 [17:51] <mattym> Yusuf, Unless you buy the game from minecraft.net its a scam.
#657 [17:51] <Yusuf> how do i get my acount back
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#660 [17:51] <Yusuf> ???
#661 [17:51] <mattym> Yusuf, There is no such thing as a legitimate sale of Minecraft on Ebay. It was a scam, live and learn, buy it from the proper place next time.
#662 [17:52] * TRJM [TRJM@notlogged] has joined #minecrafthelp
#663 [17:52] <Yusuf> it was working fine for weeks why wod i not work now
#664 [17:52] <TRJM> Hello I need help with my minecraft account's password
#665 [17:52] <BMackey> My game keeps crashing, I'm getting memory errors, and server errors. I've tried adjusting the memory for the game. But it won't allow me to do so, and my Java is up to date. How do I fix this?
#666 [17:52] <Yusuf> cant u do anything
#667 [17:52] <mattym> Yusuf, Cause the person who sold it to you completed their scam. Its called a charge back scam. Look it up.
#668 [17:52] <mattym> ??> BMackey launcher/crash-log
#669 [17:53] <Absol> BMackey: We need to see your crash log, which appears after a crash.
#670 [17:53] <Absol> BMackey: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#671 [17:53] <TRJM> Please help me I lost my password and cant reset it i am not trolling or scamming
#672 [17:53] <mattym> TRJM, Do you get the email to reset it?
#673 [17:53] * RioElena [RioElena@notlogged] has joined #minecrafthelp
#674 [17:53] <TRJM> No
#675 [17:53] <TRJM> I have tried multiple times
#676 [17:53] * nicolai56901 [nicolai56901@notlogged] has joined #minecrafthelp
#677 [17:53] <mattym> TRJM, Have you checked and spam/junk folders in that email account?
#678 [17:54] <TRJM> Yes
#679 [17:54] <TRJM> I have been trying since last week
#680 [17:54] <TRJM> But no emails
#681 [17:54] <mattym> TRJM, Did you try sending the reset to other emails you may have used?
#682 [17:54] <TRJM> Yes
#683 [17:54] <TRJM> I mean no
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#685 [17:54] <TRJM> i havent used other emails
#686 [17:54] <TRJM> but i did send it to another email of mine
#687 [17:55] <TRJM> which doesnt have minecraft
#688 [17:55] <TRJM> and i recieved it
#689 [17:55] <BMackey> http://paste.ubuntu.com/23560476/
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#691 [17:55] <mattym> TRJM, If you recieve the password reset email, then thats the email you should be using.
#692 [17:55] <TRJM> But listen
#693 [17:55] <Yusuf_> mattyn?
#694 [17:56] <TRJM> I made another mojand account on my email without minecraft
#695 [17:56] * RioElena [RioElena@notlogged] has joined #minecrafthelp
#696 [17:56] <TRJM> to see if the email service works
#697 [17:56] <TRJM> and it did
#698 [17:56] <TRJM> but for my actual account it did not
#699 [17:56] <TRJM> but for my actual account it did not
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#702 [17:56] <nicolai56901> Hello, i have a minecraft acc, but i cant log on anymore, its a old one, but for some reason i cant log in or anything, do i have to buy it angin or what is happing? i have tired everything, i have send my code to my mail, but there are not coming a mail. and i know i added that emil to my acc then i first got it for some years ago
#703 [17:56] * TRJM [TRJM@notlogged] has joined #minecrafthelp
#704 [17:56] <mattym> BMackey, You have lowered your memory alloted to Minecraft.
#705 [17:56] <TRJM> Hello
#706 [17:56] <TRJM> Again
#707 [17:56] <TRJM> No emails
#708 [17:57] <TRJM> Can you help me reset the email and password??
#709 [17:57] <TRJM> or atleast password
#710 [17:57] <mattym> TRJM, If you were able to make a new mojang account, then the email you used to make that account was never used for minecraft.
#711 [17:57] <TRJM> Please listen to me
#712 [17:57] <mattym> TRJM, I did
#713 [17:57] <TRJM> I bought minecraft on a email
#714 [17:57] * nicolai56901 [nicolai56901@notlogged] has quit. (Client Quit)
#715 [17:57] <TRJM> i tried to access it
#716 [17:57] <TRJM> i did not work
#717 [17:57] <BMackey> No I haven't. That's the default. It won't allow me to adjust it at all.
#718 [17:57] <TRJM> and then
#719 [17:57] <mattym> TRJM, If you were able to make a new Mojang account, the email you used to make that account, was never used before.
#720 [17:58] <TRJM> i created another mojang account then reset the password for the new account
#721 [17:58] <mattym> ??> BMackey win/dxdiag
#722 [17:58] <Absol> BMackey: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#723 [17:58] <TRJM> yes it wasnt used before as i used a different email
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#725 [17:58] <mattym> TRJM, Do you still have the confirmation email on the one you used to buy it?
#726 [17:58] <TRJM> Yes
#727 [17:58] <mattym> ??> TRJM account/send-email
#728 [17:58] <Absol> TRJM: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#729 [17:58] <Absol> TRJM: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#730 [17:59] <TRJM> do i just \
#731 [17:59] <TRJM> email my transaction number to the mojand email
#732 [17:59] <TRJM> or what?
#733 [17:59] <TRJM> mojang
#734 [17:59] <TRJM> ??!?!?!?!?
#735 [17:59] <mattym> TRJM, Fill out the form that was linked
#736 [18:00] <TRJM> ok
#737 [18:00] <Yusuf_> hello
#738 [18:00] <Yusuf_> mattyn
#739 [18:00] <BMackey> http://paste.ubuntu.com/23560497/
#740 [18:01] <Yusuf_> is there no way i can get my acount back
#741 [18:01] <Yusuf_> since i have all the answers to the security questions
#742 [18:01] * RioElena [RioElena@notlogged] has joined #minecrafthelp
#743 [18:02] <mattym> Yusuf_, No, buying it from Ebay means it was a scam, simple as that.
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#745 [18:03] <mattym> BMackey, What have you done to try allocating more RAM?
#746 [18:04] <TRJM> HELP ME
#747 [18:04] <BMackey> I've tried to adjust it under the edit profile option on the game launcher.
#748 [18:04] <TRJM> I have filled the form out
#749 [18:04] <mattym> BMackey, What have you tried to adjust
#750 [18:04] <mattym> TRJM, You need to wait for the reply
#751 [18:04] <mattym> TRJM, See the second link you were given
#752 [18:04] <TRJM> ok
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#754 [18:06] <BMackey> The link I was sent to by Mojang had me attempt to adjust it in the JVM Arfuments. the Xmx portion at the beginning of the code. my game default is Xmx1G.
#755 [18:06] <mattym> BMackey, Its showing at half that
#756 [18:07] <BMackey> When I make the adjustment I get this: Error occurred during initialization of VM Could not reserve enough space for 2097152KB object heap Java HotSpot(TM) Client VM warning: Using incremental CMS is deprecated and will likely be removed in a future release
#757 [18:07] <TRJM> Please help me out soon
#758 [18:08] <mattym> TRJM, You will be waiting 2 or more days for a reply from that form.
#759 [18:08] <BMackey> Mojang won't assist me any furthur. So I don't know what else to do.
#760 [18:08] <TRJM> OMG
#761 [18:08] <TRJM> Well bye then
#762 [18:08] <mattym> BMackey, Did you install a 32-Bit version of Java?
#763 [18:08] <BMackey> I selected the 64-bit when I re-installed it.
#764 [18:09] <BMackey> It was automatically updating to 32-bit.
#765 [18:09] <mattym> BMackey, If you open the Edit Profile window on the launcher, what does it say in the box next to Executable
#766 [18:10] * Yusuf_ [Yusuf_@notlogged] has quit. (Quit: Web client closed)
#767 [18:11] <BMackey> C:\Program Files (x86)\Java\jre1.8.0_11\bin\javaw.exe
#768 [18:11] * PugaBear [PugaBear@notlogged] has quit. (Quit: ZNC 1.6.3 - http://znc.in)
#769 [18:12] <mattym> BMackey, Change it to C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe and make sure the Xmx is set to 1G then save the profile and try to launch it
#770 [18:12] * superMARTO [superMARTO@notlogged] has joined #minecrafthelp
#771 [18:13] <superMARTO> HOLA
#772 [18:14] * superMARTO [superMARTO@notlogged] has quit. (Client Quit)
#773 [18:14] <BMackey> It doesn't do anything.
#774 [18:14] <BMackey> The launcher just pops back up with a blank page.
#775 [18:17] <mattym> BMackey, If you have a shortcut to minecraft currently, delete it.
#776 [18:17] <mattym> BMackey, Download the latest installer from minecraft.net/download run it and choose to Install, if there is no option choose to repair.
#777 [18:18] <mattym> BMackey, After that try to launch it again.
#778 [18:18] * Porkyle [Porkyle@notlogged] has joined #minecrafthelp
#779 [18:18] <BMackey> ok
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#783 [18:40] <thatbro92> I recently bought a new computer and clicked the download link for Minecraft in my email. However, whenever I click the startup icon, the "Downloading native launcher" window opens, quickly loads and closes, and nothing happens after that.
#784 [18:40] <mattym> thatbro92, No errors or warnings?
#785 [18:41] <thatbro92> Nope
#786 [18:42] <mattym> thatbro92, Try one of the alternative launchers from minecraft.net/download/alternative
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#788 [18:43] <thatbro92> That worked! Thanks!
#789 [18:43] <Marco> Español
#790 [18:44] <Marco> Hablas español
#791 [18:44] <Marco> ?
#792 [18:44] <mattym> ??> Marco lang/es
#793 [18:44] <Absol> Marco: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
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#796 [18:48] <Marco_> I can help in a problem I can not log in the computer minecraft help me
#797 [18:49] <thgilfodrol> Marco_: what happens when you try?
#798 [18:49] <Marco_> Bello?
#799 [18:50] * Marco [Marco@notlogged] has quit. (Ping timeout: 195 seconds)
#800 [18:51] <Marco_> I get a message and I can not log in
#801 [18:51] * bob [bob@notlogged] has joined #minecrafthelp
#802 [18:52] <Marco_> do not
#803 [18:52] <thgilfodrol> Marco_: could you write in here the exact message?
#804 [18:54] <Marco_> I do not remember
#805 [18:54] <Marco_> But said something sorry
#806 [18:55] <thgilfodrol> Marco_, try logging in again
#807 [18:55] * bob [bob@notlogged] has quit. (Ping timeout: 195 seconds)
#808 [18:56] <Marco_> Ok
#809 [18:57] * bob [bob@notlogged] has joined #minecrafthelp
#810 [18:57] * Marco [Marco@notlogged] has joined #minecrafthelp
#811 [18:58] <Marco> You can help me with an error could not connect to my account minecraft does not log me
#812 [18:59] <Marco> You can help me with an error could not connect to my account minecraft does not log me
#813 [19:00] <thgilfodrol> Marco: can you provide me with the *exact* message you're getting when you try to log in?
#814 [19:00] <bob> i am having issues with logging in to a minecraft and mojang account reset the password 2 times it didnt work help
#815 [19:00] <thgilfodrol> ??> bob login/throttle
#816 [19:00] <Absol> bob: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#817 [19:00] <Absol> bob: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#818 [19:00] <Marco> Please Sorry, but we couldn't connect to our servers. make sure that you are online and trat Minecraft is not blocked. unable to find valid certification path to requested target)
#819 [19:01] <thgilfodrol> ??> Marco tools/hjt
#820 [19:01] <Absol> Marco: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#821 [19:01] <Absol> Marco: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#825 [19:08] <Casten> Does anyone have a phone number for Mojang support? I'm having account issues, sent email, got a response, replied and didn't get a follow up. I cannot login for 24+ hours now.
#826 [19:09] <thgilfodrol> Casten: mojang doesn't have a phone support hotline
#827 [19:11] <Casten> Thanks @thgilfodrol. Any other known support options other than just waiting for poor email response?
#828 [19:12] <Casten> I looked on the support pages and this forum was the best U could find for an alternative. But I'm guessing there might not be a representative here from Mojang.
#829 [19:14] * PouyaYT [PouyaYT@notlogged] has joined #minecrafthelp
#830 [19:14] <PouyaYT> what do i do if it says check if you are online and that minecraft is not blocked?
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#832 [19:16] <mattym> Casten, When did this issue start?
#833 [19:16] <PouyaYT> like 30 min ago
#834 [19:16] <mattym> ??> PouyaYT tools/hjt
#835 [19:16] <Absol> PouyaYT: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#836 [19:16] <Absol> PouyaYT: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#837 [19:16] <PouyaYT> wat
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#842 [19:19] <PouyaYT> should i put in here?
#843 [19:19] * FernandoGaymer [FernandoGaymer@notlogged] has quit. (Client Quit)
#844 [19:19] <mattym> PouyaYT, If you have made the link, yes.
#845 [19:19] <PouyaYT> http://paste.ubuntu.com/
#846 [19:19] <PouyaYT> fail
#847 [19:19] <mattym> PouyaYT, Thats not a complete link.
#848 [19:19] <PouyaYT> wait
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#850 [19:19] <PouyaYT> http://paste.ubuntu.com/23560725/
#851 [19:20] <PouyaYT> there
#852 [19:20] <PouyaYT> so now what
#853 [19:20] <mattym> ??> PouyaYT info/mcleaks
#854 [19:20] <Lord_Ralex> So, why did you decide to use tools to try to get more accounts?
#855 [19:20] <Absol> PouyaYT: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#856 [19:20] <Absol> PouyaYT: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#857 [19:20] <mattym> PouyaYT, You will need to the following instructions to complete the previous.
#858 [19:20] <mattym> ??> PouyaYT win/hosts/edit
#859 [19:20] <Absol> PouyaYT: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#860 [19:20] <Absol> PouyaYT: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#861 [19:20] <PouyaYT> there illegal?
#862 [19:21] <Lord_Ralex> Yes
#863 [19:21] <PouyaYT> i had no clue
#864 [19:21] <mattym> Yes you did
#865 [19:21] <PouyaYT> no i didnt it never said
#866 [19:21] <PouyaYT> wait did it
#867 [19:21] <Lord_Ralex> Why would it want to
#868 [19:21] <PouyaYT> idk
#869 [19:21] <PouyaYT> can u help me delete?
#870 [19:21] <PouyaYT> and fix
#871 [19:22] <mattym> PouyaYT, Read the info Absol and I wrote to you
#872 [19:22] <mattym> PouyaYT, It wont be repeated
#873 [19:22] <PouyaYT> ik but im just a kid idk wat that means
#874 [19:22] <mattym> PouyaYT, Then get an adult to help
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#876 [19:25] <PouyaYT> how do u go to start menu?
#877 [19:26] <thgilfodrol> PouyaYT: look for the windows key on your keyboard, and press it
#878 [19:26] <PouyaYT> thx
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#880 [19:30] * DonGorditoPro [DonGorditoPro@notlogged] has joined #minecrafthelp
#881 [19:30] <DonGorditoPro> Hola una pregunta
#882 [19:30] <PouyaYT> what do i do after i open the %SystemRoot%\System32\drivers\etc\hosts
#883 [19:31] <DonGorditoPro> como hago para cambiar el mail de mi minecraft?
#884 [19:31] <DonGorditoPro> no me deja
#885 [19:31] <thgilfodrol> PouyaYT: delete every line with mojang in it
#886 [19:31] <thgilfodrol> and save the file
#887 [19:31] <thgilfodrol> ??> DonGorditoPro lang/es
#888 [19:31] <Absol> DonGorditoPro: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#889 [19:31] <PouyaYT> now what
#890 [19:32] <DonGorditoPro> How do I change mail from my minecraft if it does not leave me?
#891 [19:32] <thgilfodrol> PouyaYT: save the file, and try minecraft again
#892 [19:32] <thgilfodrol> DonGorditoPro: are you able to sign in?
#893 [19:32] <PouyaYT> i deleted it was i supposed to
#894 [19:32] <DonGorditoPro> I get something about ID transaction
#895 [19:32] <PouyaYT> should i install again
#896 [19:32] <DonGorditoPro> I went to setup but did not let me change it
#897 [19:33] <thgilfodrol> DonGorditoPro: what's the error that comes up when you try?
#898 [19:33] * farbal [farbal@notlogged] has joined #minecrafthelp
#899 [19:33] <thgilfodrol> PouyaYT: minecraft? yes, if it was uninstalled
#900 [19:33] <PouyaYT> if this works THXXXXX U ROCK
#901 [19:33] * fmc1228 [fmc1228@notlogged] has joined #minecrafthelp
#902 [19:34] <farbal> hey, i cant't figure out what email I used when i made my account. I made my account in like 2009-2010. how can i figure this out?
#903 [19:34] <DonGorditoPro> Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#904 [19:34] <DonGorditoPro> I get that
#905 [19:34] <fmc1228> Hey I'm not receiving system emails for Mojang. Do they usually take awhile?
#906 [19:34] * Joe [Joe@notlogged] has joined #minecrafthelp
#907 [19:34] <thgilfodrol> ??> fmc1228 account/forgot-email
#908 [19:34] <Absol> fmc1228: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#909 [19:35] <thgilfodrol> DonGorditoPro: contact mojang
#910 [19:35] <mattym> ??> farbal account/forgot-email
#911 [19:35] <Absol> farbal: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#912 [19:35] <thgilfodrol> ??> DonGorditoPro account/send-email
#913 [19:35] <Absol> DonGorditoPro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#914 [19:35] <Absol> DonGorditoPro: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#915 [19:35] <mattym> fmc1228, Who is your email provider?
#916 [19:35] <fmc1228> how long should I wait for the email? On the address I tried I have records of past password resets from them so that should be the one
#917 [19:35] <fmc1228> gmail is the provider
#918 [19:35] <mattym> fmc1228, How long have you waited?
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#920 [19:36] <DonGorditoPro> How can I contact mojang? some page
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#922 [19:36] <fmc1228> About 5 minutes.
#923 [19:36] <thgilfodrol> DonGorditoPro: refer to what absol said
#924 [19:36] <thgilfodrol> fmc1228: check your spam/junk folders
#925 [19:36] <farbal> I tried using all the emails i could think of and none of them worked...
#926 [19:36] <fmc1228> been doing that just in case
#927 [19:37] <mattym> fmc1228, Ingame playername?
#928 [19:37] <thgilfodrol> farbal: do you have your transaction id?
#929 [19:37] <fmc1228> FatManChan I believe
#930 [19:37] <mattym> fmc1228, Ah
#931 [19:37] <PouyaYT> now it says this
#932 [19:37] <mattym> ??> fmc1228 account/send-email
#933 [19:37] <Absol> fmc1228: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#934 [19:37] <Absol> fmc1228: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#935 [19:37] <farbal> thgilfodrol: i bought my copy of the game in like 2009 from target or walmart, so no
#936 [19:37] <mattym> fmc1228, You will need to contact mojang with the info Absol provided
#937 [19:37] * marco [marco@notlogged] has joined #minecrafthelp
#938 [19:37] <mattym> farbal, Thats a lie
#939 [19:38] <farbal> no
#940 [19:38] <farbal> it was a little card
#941 [19:38] <fmc1228> Okay do they have a support channel on here?
#942 [19:38] <farbal> i bought it and activated my account
#943 [19:38] <farbal> it was when i was in highschool
#944 [19:38] <DonGorditoPro> And how do I send the mail to mojang?
#945 [19:38] <PouyaYT> https://gyazo.com/fc00e9da2d61e1e97893fb00e7ef6381
#946 [19:38] <marco> Help me I can not listen to me on minecraft pc
#947 [19:38] <farbal> so it had to be 2009-2012
#948 [19:39] <PouyaYT> help now it says this https://gyazo.com/fc00e9da2d61e1e97893fb00e7ef6381
#949 [19:40] <PouyaYT> nvm
#950 [19:40] <thgilfodrol> DonGorditoPro: go to http://is.gd/email_mojang
#951 [19:40] <thgilfodrol> marco: what do you mean?
#952 [19:40] <PouyaYT> YOU ROCK UR THE BEST U GUYS ARE SOOOOOOOOOOOOOO COOOOL
#953 [19:41] <farbal> any thoughts at all guys?
#954 [19:41] <mattym> farbal, Cards started in 2012
#955 [19:41] <PouyaYT> THANK YOU THANK YOU THANK YOU
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#958 [19:41] <farbal> then is was 2012, does it matter? the point is i have no way of knowing my transaction id
#959 [19:42] <marco> I can not log in or log in
#960 [19:42] <mattym> farbal, Then that account is lost.
#961 [19:43] <farbal> so, tell me how to find it
#962 [19:43] <farbal> that's why im here
#963 [19:43] <mattym> farbal, You would need the card, if you did in fact use a card to buy it.
#964 [19:43] <marco> I can not log in the official minecraft page
#965 [19:43] <mattym> marco, What is the error you get? Exactly as it appears to you.
#966 [19:44] <farbal> so i was expected to hold on to this card for the past 4 years?
#967 [19:44] <farbal> i moved 3 times since then
#968 [19:44] <mattym> farbal, It has your proof of purchase so yeah
#969 [19:44] <mattym> farbal, Either you are expected to keep that, or expected to remember your login info.
#970 [19:44] <farbal> i know my username, it just wont accept my username
#971 [19:44] * PouyaYT [PouyaYT@notlogged] has quit. (Ping timeout: 195 seconds)
#972 [19:45] <mattym> farbal, Yeah well there is a list of every username ever used, that is publicly available, so... a username alone is not enough.
#973 [19:45] <DonGorditoPro> How do I if I lost my ID transaction? The mail with which you buy it is already eliminated, there is no other way to get it?
#974 [19:46] <farbal> but there has to be a database of what emails belong of the username...
#975 [19:46] <mattym> DonGorditoPro, What payment method was used to buy it?
#976 [19:46] * fmc1228 [fmc1228@notlogged] has quit. (Quit: Web client closed)
#977 [19:46] <mattym> farbal, There may be, but only mojang can access that, and they will never tell you what email is associated to a user name.
#978 [19:47] <DonGorditoPro> The account gave it to me but I do not have a communication with the one who gave it to me
#979 [19:47] <mattym> DonGorditoPro, Did you buy it from minecraft.net ?
#980 [19:47] <marco> sorry, but we couldn´t connect to our servers please make sure that you are online and that Minecraft is not blocked
#981 [19:47] <DonGorditoPro> Yes
#982 [19:47] <farbal> fuck this
#983 [19:47] <Absol> farbal: Please keep it civil
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#985 [19:48] <mattym> ??> marco tools/hjt
#986 [19:48] <Absol> marco: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#987 [19:48] <Absol> marco: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#988 [19:48] <mattym> DonGorditoPro, If you bought it from minecraft.net what type of payment method did you use?
#989 [19:51] <DonGorditoPro> A friend buy the miencraft, but I no longer have contact with him.
#990 [19:55] * thatonekidjake [thatonekidjake@notlogged] has joined #minecrafthelp
#991 [19:56] <marco> this me Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 01:07:49 a. m., on 29/11/2016 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.9600.16384) Boot mode: Normal Running processes: C:\Program Files (x86)\Motorola Mobility\Motorola Device Manager\MotoHelperAgent.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Google\Chrome\Application\chrome.exe C:\Program Files (x86)\Go
#992 [19:57] <thatonekidjake> Im having a really hard time finding a ocean monmuent (Xbox One) are there certain parameters that need to be followed?
#993 [19:58] <marco> the link: http://paste.ubuntu.com/23560827/
#994 [20:00] <marco> hi?
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#997 [20:02] <marco> I have a mistake that I can not register neither in minecraft nor in the official website
#998 [20:03] <mattym> ??> marco info/mcleaks
#999 [20:03] <Absol> marco: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1000 [20:03] <Absol> marco: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1001 [20:03] <mattym> marco, You will need to the following instructions to complete the previous.
#1002 [20:03] <mattym> ??> marco win/hosts/edit
#1003 [20:03] <Absol> marco: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1004 [20:03] <Absol> marco: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1005 [20:03] <mattym> marco, Read everything Absol and I said over the last few lines.
#1006 [20:04] <thatonekidjake> Im having trouble finding an ocean monument in xbox one
#1007 [20:04] <thatonekidjake> Do i need to create a large world?
#1008 [20:04] <mattym> thatonekidjake, Did you create a new world to start looking for one, or use an old one?
#1009 [20:05] <thatonekidjake> My map is about a few months or so old
#1010 [20:05] <thatonekidjake> So an older map
#1011 [20:05] <marco> agree
#1012 [20:05] <mattym> thatonekidjake, If its only a few months thats fine.
#1013 [20:06] <mattym> thatonekidjake, Best advice is to keep looking.
#1014 [20:06] <thatonekidjake> I searched the entire deep ocean biome and found nothing
#1015 [20:06] <thatonekidjake> Does my world have to be large/normal?
#1016 [20:06] <mattym> thatonekidjake, Its all random so all you can do is keep trying
#1017 [20:06] <thatonekidjake> I created a small world with that one
#1018 [20:06] <thatonekidjake> Awesome, thanks
#1019 [20:07] <mattym> thatonekidjake, I cant find anything that says its needs one specifically
#1020 [20:07] <mattym> thatonekidjake, But a larger map would probably help increase the chances
#1021 [20:08] <marco> I already opened it and I'll do it¡?
#1022 [20:09] <mattym> marco, Like I said, read all the instructions you were given, it says what needs to be done
#1023 [20:11] <marco> I was not given the instructions in the chat
#1024 [20:12] * thatonekidjake [thatonekidjake@notlogged] has quit. (Quit: Web client closed)
#1025 [20:13] <marco> The only thing you told me was marco, Read everything Absol and I said over the last few lines.
#1026 [20:13] <mattym> marco, They are there, you will have to find them. I need to leave now.
#1027 [20:14] <marco> I delete what's in the notebook?
#1028 [20:17] * marco_ [marco_@notlogged] has joined #minecrafthelp
#1029 [20:17] <marco_> http://minecraftirc.net/minecrafthelp/landing/
#1030 [20:18] <marco_> hoal
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#1035 [20:31] <darrenl4> Okay so I have an issue
#1036 [20:32] <darrenl4> I've had minecraft since i would say mid beta or earlier, I stopped playing for a few years, migrated my account and played
#1037 [20:32] <darrenl4> a few months later I try to log in and I get invalid credentials
#1038 [20:32] <thgilfodrol> darrenl4: have you tried resetting the password?
#1039 [20:33] <darrenl4> I send forgot password to the email and I don't receive the email
#1040 [20:33] <thgilfodrol> have you tried all of your email accounts, and their spam/junk folders?
#1041 [20:33] <darrenl4> I noticed I could have migrated to a different email even though I'm sure it was that one and have tried getting emails sent to all of my emails
#1042 [20:33] <darrenl4> and nothing has shown
#1043 [20:34] <thgilfodrol> do you have your transaction ID from the purchase?
#1044 [20:34] <darrenl4> Thats the thing I don't know which paypal or debit card was used
#1045 [20:34] <darrenl4> Is there any other way to get this account back?
#1046 [20:35] <thgilfodrol> sadly no, not without the transction id
#1047 [20:35] <darrenl4> So I would have to find which account was used to buy it
#1048 [20:35] <thgilfodrol> that's the only option, yeah
#1049 [20:35] <darrenl4> Is there any way I could contact mojang and they could help or?
#1050 [20:35] <thgilfodrol> you could, but they'd ask for the transaction id to verify your ownership
#1051 [20:36] <darrenl4> mm, okay, say I get the id, Then what?
#1052 [20:37] <thgilfodrol> you would email support using the contact form, supply them with the id and everything else you know about the purchase
#1053 [20:37] <thgilfodrol> ??> darrenl4 mojang/send-email
#1054 [20:37] <thgilfodrol> ??> darrenl4 account/send-email
#1055 [20:37] <Absol> darrenl4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1056 [20:37] <Absol> darrenl4: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1057 [20:37] <darrenl4> Thank you for the help!
#1058 [20:38] <thgilfodrol> np, good luck with the recovery process
#1059 [20:40] * barkeree [barkeree@notlogged] has joined #minecrafthelp
#1060 [20:43] <barkeree> I can't login into my minecraft account on the launcher. It works just fine on the mojang website in fact I've changed my password twice because it keeps popping up that my username/password is incorrect but then it will magically accept it but still won't log me in. I'm so confused.
#1061 [20:43] <thgilfodrol> barkeree: can you try logging into the website again?
#1062 [20:44] <barkeree> Just did it still works
#1063 [20:45] <thgilfodrol> what's the error that comes up when you try?
#1064 [20:45] <barkeree> On the launcher? Username/password is incorrect
#1065 [20:46] <thgilfodrol> ??> barkeree login/throttle
#1066 [20:46] <Absol> barkeree: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1067 [20:46] <Absol> barkeree: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1068 [20:47] <thgilfodrol> try seeing if it still happens in 3 hours, and you change your password again after the 3 hours
#1069 [20:47] <barkeree> okay thank you
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#1073 [21:12] * CraftyMiner1971 [CraftyMiner1971@notlogged] has joined #minecrafthelp
#1074 [21:12] <CraftyMiner1971> how do i apply a skin in minecraft?
#1075 [21:13] <thgilfodrol> CraftyMiner1971: what platform are you on?
#1076 [21:13] <CraftyMiner1971> i have the java version on windows 10
#1077 [21:14] <CraftyMiner1971> i went on planetminecraft and looked at a few and tried to download one to apply it but it didn't work
#1078 [21:15] <thgilfodrol> ??> CraftyMiner1971 account/skin/upload
#1079 [21:15] <Absol> CraftyMiner1971: Try remote skin upload. Upload a skin using a site like imgur.com and then use this URL to point it (replace last part with imgur url to image): http://www.minecraft.net/skin/remote.jsp?url=UrlToSkinFile
#1080 [21:16] <CraftyMiner1971> say what?
#1081 [21:16] * SrLokiToo [SrLokiToo@notlogged] has joined #minecrafthelp
#1082 [21:17] <CraftyMiner1971> i don't own any skins to upload
#1083 [21:17] <SrLokiToo> I got hacked I need to recover my account immediately please I know how the secret questions were the password But I can not log in with my account
#1084 [21:17] <thgilfodrol> ??> SrLokiToo account/send-email
#1085 [21:17] <Absol> SrLokiToo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1086 [21:17] <Absol> SrLokiToo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1087 [21:17] <thgilfodrol> CraftyMiner1971: sign into your account at http://minecraft.net
#1088 [21:18] <CraftyMiner1971> how do you know i'm not signed in?
#1089 [21:18] <thgilfodrol> click on the Menu button on the top right corner, then upload your skin
#1090 [21:18] <SrLokiToo> I want to recover password with my hotmail But the link to change my password does not arrive in the mail
#1091 [21:18] <thgilfodrol> CraftyMiner1971: I don't know if you're signed in or not, but you have to be signed in
#1092 [21:19] <CraftyMiner1971> i don't own a skin or have one on my computer to do that
#1093 [21:19] <CraftyMiner1971> ok
#1094 [21:19] <thgilfodrol> CraftyMiner1971: look for a download link on the PMC page
#1095 [21:19] <CraftyMiner1971> i wasn't trying to be funny or rude, just curious
#1096 [21:19] <thgilfodrol> no, you're fine crafty
#1097 [21:19] <CraftyMiner1971> :)
#1098 [21:19] <CraftyMiner1971> that's me
#1099 [21:20] <CraftyMiner1971> after all, it is in my name
#1100 [21:20] <thgilfodrol> SrLokiToo: do you have your transaction ID from when you bought the account?
#1101 [21:21] <CraftyMiner1971> is that why it wouldn't work, cos i wasn't signed in to my minecraft account?
#1102 [21:21] <thgilfodrol> CraftyMiner1971: probably
#1103 [21:21] <CraftyMiner1971> ok
#1104 [21:21] <CraftyMiner1971> kinda makes sense
#1105 [21:21] <SrLokiToo> I do not have it because it was a gift But in my email I have email messages trying to change my password many times But I can not
#1106 [21:21] <SrLokiToo> :C
#1107 [21:22] <SrLokiToo> I can show you even test photos of what my account is
#1108 [21:22] <thgilfodrol> SrLokiToo: if you are receiving email messages and changing your password does not work, you are getting throttled by mojang
#1109 [21:22] <thgilfodrol> ??> SrLokiToo login/throttle
#1110 [21:22] <Absol> SrLokiToo: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1111 [21:22] <CraftyMiner1971> ok, thanks thgilfodrol
#1112 [21:22] <Absol> SrLokiToo: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1113 [21:23] <thgilfodrol> CraftyMiner1971: this is what the page should look like: http://thgil.ganks.me/SymUpfN5.jpg
#1114 [21:23] <SrLokiToo> Be the secret question The passwords you used before But I can not start session
#1115 [21:23] <thgilfodrol> download the skin you want from PMC or anywhere else, then upload it using the menu within the dotted lines
#1116 [21:23] <CraftyMiner1971> i've seen that page before but i didn't know what to do next
#1117 [21:23] <CraftyMiner1971> sounds simple enough
#1118 [21:24] <thgilfodrol> SrLokiToo: try waiting for 3 hours, without doing anything, then reset your password again and try again
#1119 [21:24] <CraftyMiner1971> i can upload any skin i want and upload it there?
#1120 [21:24] <thgilfodrol> correct
#1121 [21:24] <CraftyMiner1971> is there a way to change from Alex to Steve before i do that on the java edition of minecraft?
#1122 [21:24] <SrLokiToo> When I want to reset my password I do not get the email in the mail to reset my password Is blocked for a few hours?
#1123 [21:25] <thgilfodrol> SrLokiToo: can you confirm if you are receiving emails from mojang?
#1124 [21:27] <SrLokiToo> Received 3 times But whenever I try to start session with the new password it marks me error I then reset my password But this time I never arrived in my mail
#1125 [21:27] <thgilfodrol> yeah, try waiting 3 hours and resetting your password again
#1126 [21:28] <SrLokiToo> ok thx :/
#1127 [21:30] <CraftyMiner1971> i'm going to go and try what you suggested
#1128 [21:30] <CraftyMiner1971> i'll try and let you know what happens
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#1131 [21:36] <VNT> DSF
#1132 [21:36] <VNT> hELLLO
#1133 [21:36] <thgilfodrol> vnt, hello
#1134 [21:37] <VNT> Hi so my paypal was charged with another account and my paypal is connected to this computer and someone had bought an account and im looking for a refund on it
#1135 [21:37] <thgilfodrol> ??> VNT account/refund
#1136 [21:37] <Absol> VNT: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1137 [21:39] <VNT> This isnt helping could you send me a link a refund page?
#1138 [21:40] <thgilfodrol> there is no refund page, you would have to contact mojang support
#1139 [21:40] <VNT> I have done that
#1140 [21:40] <VNT> So do i need to wait
#1141 [21:40] <thgilfodrol> VNT: yes, refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times
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#1144 [21:59] <SrLokiToo> Manage to start session thanks Any way to know my trance id?
#1145 [22:00] <thgilfodrol> transaction id?
#1146 [22:00] <SrLokiToo> yes
#1147 [22:00] <thgilfodrol> ??> SrLokiToo account/trans-id
#1148 [22:00] <Absol> SrLokiToo: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1149 [22:03] <SrLokiToo> My id does not leave in my mail Any way to get it back?
#1150 [22:04] <thgilfodrol> SrLokiToo: what did you pay using?
#1151 [22:04] <SrLokiToo> If I have to show the account details I have it Even the date that was bought But I do not have the payment method since it was a gift from years ago
#1152 [22:07] <thgilfodrol> SrLokiToo: you may be out of luck then, your best bet would be to contact the person you got the gift from and asking for the receipt/transaction id
#1153 [22:09] <SrLokiToo> The person who gave it to me was a long time ago I do not see my friend for years I lost contact with him
#1154 [22:10] <thgilfodrol> yeah, you may be out of luck then
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#1166 [23:30] <xLuckyPvPx> Help
#1167 [23:30] <xLuckyPvPx> Please
#1168 [23:31] <xLuckyPvPx> i need help with logging into my minecraft account im 100% sure its all right but invalidcredintals error keeps poping up please help!
#1169 [23:34] <xLuckyPvPx> i need help with logging into my minecraft account im 100% sure its all right but invalidcredintals error keeps poping up please help!
#1170 [23:35] <Andrio> ??> xLuckyPvPx login/throttle
#1171 [23:35] <Absol> xLuckyPvPx: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1172 [23:35] <Absol> xLuckyPvPx: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1173 [23:36] <xLuckyPvPx> is this being told to me now or did u do something to my account
#1174 [23:37] <thgilfodrol> xLuckyPvPx: everyone here is a volunteer and not affiliated with mojang; we do not have the ability to interact with user accounts here
#1175 [23:38] <xLuckyPvPx> well i already changed it before even after like 9 hrs do i got to like email them or something then if it dont work?
#1176 [23:40] <CubeTheThird> xLuckyPvPx, wait 3 hours without trying to login to your account. If after that you still can't login after a password reset, you'll need to contact Mojang