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#3 [00:03] <Swiftslayer> hey #ftb was no help. i didnt even get an acknowledgement of my existance lol...
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#5 [00:04] <Swiftslayer> does anyone here have any experience with galacticraft?
#6 [00:04] <Lord_Ralex> We don't help with mods
#7 [00:05] <Lord_Ralex> And it's IRC, you need to sometimes wait more than 5 minutes
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#9 [00:05] <Swiftslayer> kk all good cheers
#10 [00:05] <Swiftslayer> kk all good cheers
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#14 [00:07] <po> for my computer's manufacturer, it says (standard display types) and my minecraft keep crashing when i try to launch it, i can get open the launcher but when i click play, minecraft crashes
#15 [00:08] <Andrio> ??> po launcher/crash-log
#16 [00:08] <Absol> po: We need to see your crash log, which appears after a crash.
#17 [00:08] <Absol> po: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#18 [00:09] <po> http://paste.ubuntu.com/23576553/
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#20 [00:11] <po> does this happen often?
#21 [00:11] <Andrio> Yes.
#22 [00:11] <Andrio> ??> po win/DXDiag
#23 [00:11] <Absol> po: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#24 [00:14] <po> i did and here http://paste.ubuntu.com/23576572/
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#26 [00:17] <Andrio> po, install the Radeon software from http://support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064.
#27 [00:18] <po> which one
#28 [00:18] <po> oh wait
#29 [00:18] <po> nvm
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#33 [00:59] <ItzDatBoi> Help
#34 [00:59] <ItzDatBoi> oh
#35 [00:59] <ItzDatBoi> My account got stolen
#36 [01:01] <ItzDatBoi> 9 August 2012 19:09 Hi Dount12, Thank you for purchasing Minecraft!
#37 [01:01] <ItzDatBoi> Over four years ago...
#38 [01:01] <ItzDatBoi> HELLO
#39 [01:02] <Andrio> ??> ItzDatBoi account/hacked
#40 [01:02] <Absol> ItzDatBoi: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#41 [01:02] <Absol> ItzDatBoi: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#42 [01:03] <ItzDatBoi> That is not helpful
#43 [01:04] <Lord_Ralex> If you actually read the page, it is
#44 [01:04] <ItzDatBoi> Trust me ive been on it for the last hour
#45 [01:04] <Lord_Ralex> Then you did not read it all
#46 [01:04] <ItzDatBoi> I did read it
#47 [01:04] <ItzDatBoi> Many times
#48 [01:04] <Lord_Ralex> Then why did you join this channel?
#49 [01:05] <ItzDatBoi> Because it didnt help
#50 [01:05] <Lord_Ralex> Do we look like customer support?
#51 [01:05] <ItzDatBoi> Seening that it is on the official minecraft website under customer support yes.
#52 [01:06] <ItzDatBoi> Cause
#53 [01:06] <ItzDatBoi> Microsoft screwed up minecraft
#54 [01:06] <Lord_Ralex> Yeah....
#55 [01:06] <Lord_Ralex> No
#56 [01:06] <ItzDatBoi> Yeah...
#57 [01:06] <ItzDatBoi> Yes
#58 [01:06] <Lord_Ralex> Then you are fooling yourself, because MS has nothing to do with it
#59 [01:06] <Lord_Ralex> https://help.mojang.com/customer/portal/emails/new
#60 [01:06] <Lord_Ralex> There's your customer support link
#61 [01:06] <Lord_Ralex> Next time, actually read pages you are looking at. "UNOFFICIAL HELP RESOURCES" is what you found us under.
#62 [01:07] <ItzDatBoi> If minecraft has nothing to do with this? Wait, what?
#63 [01:07] <Lord_Ralex> MS did nothing to screw up Minecraft.
#64 [01:07] <Lord_Ralex> Blaming MS is a waste of your time, and ours.
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#66 [01:08] <ItzDatBoi> A waste of my time, looks at clock, hmm 2:08 AM. And this happened at 1:03 Am....
#67 [01:08] * Lord_Ralex kicked ItzDatBoi from #minecrafthelp (Reason: tzDatBoi :I gave you the link, and you are still here)
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#76 [01:23] <Nitr0Sage> I have a problem redeeming my Minecraft windows 10 beta says already redeemed
#77 [01:25] <Andrio> Did you redeem it?
#78 [01:26] <Nitr0Sage> no
#79 [01:26] <Andrio> Was your account ever stolen?
#80 [01:26] <Nitr0Sage> no
#81 [01:27] <Andrio> hm
#82 [01:27] <Nitr0Sage> I have contacted Microsoft, Xbox, and Mojang Support but they all say different things
#83 [01:27] * esequiel [esequiel@notlogged] has quit. (Quit: Web client closed)
#84 [01:28] <Nitr0Sage> Here is some info:
#85 [01:28] <Nitr0Sage> Searched Market: English (United States) Description: 4c424e39-4747-3248-4a48-584a30303130 State: redeemed Activated On: Jul 06, 2015 23:35:10 UTC Redeemed On: Jul 29, 2015 21:09:53 UTC Type: Game (Xbox One) Redeemable On: XboxOne
#86 [01:28] <Andrio> Xbox One?
#87 [01:28] <Andrio> That's a PC game.
#88 [01:28] <Nitr0Sage> yes I know
#89 [01:29] <Nitr0Sage> I dont even have a xbox one
#90 [01:29] <Nitr0Sage> or xbox for that matter
#91 [01:29] <Andrio> mm
#92 [01:29] <Nitr0Sage> Can you see my IP
#93 [01:30] <Andrio> Yes.
#94 [01:30] <Nitr0Sage> oh.
#95 [01:30] <Andrio> Where did you get that stuff from?
#96 [01:30] <Nitr0Sage> Microsoft Support
#97 [01:31] <Nitr0Sage> what does my IP say?
#98 [01:31] <Andrio> 172.110.87.116?
#99 [01:31] <Nitr0Sage> ok, humm is this site trustworthy
#100 [01:32] <Andrio> help.mojang.com links here, so I hope so.
#101 [01:32] <Nitr0Sage> yea
#102 [01:33] <Nitr0Sage> you can see my ip but I cant see yours?
#103 [01:33] <Andrio> Well, you can see my bouncer's IP address.
#104 [01:34] <Nitr0Sage> well I am going to hide my IP later
#105 [01:34] <Andrio> o...k.
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#107 [01:36] <Nitr0Sage> tumbleweed your IP is 84.150.111.54
#108 [01:37] <Nitr0Sage> You live in Germany
#109 [01:37] <Nitr0Sage> the region is Hesse
#110 [01:37] <Andrio> Where did you get that address from?
#111 [01:38] <Nitr0Sage> ways
#112 [01:38] <Lord_Ralex> There's no real poiint in announcing it....
#113 [01:38] <Nitr0Sage> I know just bored
#114 [01:38] <Andrio> mm
#115 [01:40] <Andrio> It's wrong.
#116 [01:40] <Nitr0Sage> what is
#117 [01:42] <Andrio> That IP address.
#118 [01:42] <Nitr0Sage> I know why not scare people
#119 [01:42] <Andrio> It's not very effective...
#120 [01:42] <Nitr0Sage> and wtf is everybodys but mine a hidden IP
#121 [01:43] <Andrio> EsperNet doesn't hide IP addresses.
#122 [01:43] <Andrio> Bouncers and VPNs do though.
#123 [01:44] <Andrio> IP addresses aren't private.
#124 [01:44] <Nitr0Sage> I know I am going to apply mine
#125 [01:46] <Nitr0Sage> lets see
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#133 [01:58] <po> so my minecraft is still crashing after installing the thing
#134 [01:59] <Andrio> Did you restart the computer/
#135 [01:59] <po> yes
#136 [01:59] <po> do you need the crash report?
#137 [02:00] <Andrio> Yes thanks.
#138 [02:00] <po> i need the link to paste the log in
#139 [02:01] <Andrio> ??> po paste
#140 [02:01] <Absol> po: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#141 [02:01] <po> http://paste.ubuntu.com/23576872/
#142 [02:03] <Andrio> ??> po win/DXDiag
#143 [02:03] <Absol> po: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#144 [02:06] <po> http://paste.ubuntu.com/23576884/
#145 [02:08] <Andrio> Hm, doesn't look like it fixed the problem.
#146 [02:09] <po> is there a way to fix this?
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#148 [02:18] <po> hello?
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#151 [02:20] <Andrio> Well, you could try running Minecraft on your integrated GPU if you have one
#152 [02:20] <po> integrated GPU?
#153 [02:20] <Andrio> unless that's the one we just tried installing the driver for... never mind.
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#155 [02:21] <dazarmo> Hello this is Bianca and my username is dazarmo. I have changed my skin and it came out as Steve so i waited about 25 mins and still its Steve so I re uploaded it and i am STILL STEVE!! HELP! i have had minecarft seens 2010 and i updated my account and still it dose not WORK HELP!
#156 [02:21] <dazarmo> help me please
#157 [02:22] <dazarmo> :D
#158 [02:22] <dazarmo> i am a girl that REALY LOVES GAMINg AND MAKEUP!
#159 [02:22] <dazarmo> AND overwatch !!! (Minecarft is more better!)
#160 [02:22] <Chromaryu> ...
#161 [02:22] <po> it might be because of the skin servers are down
#162 [02:22] <Chromaryu> (Shorting...)
#163 [02:22] <po> or something like that
#164 [02:23] <dazarmo> Omg thx
#165 [02:23] <dazarmo> :D
#166 [02:23] <Chromaryu> po: Let me see.
#167 [02:23] <po> see wht
#168 [02:23] <Chromaryu> status
#169 [02:23] <Chromaryu> server
#170 [02:23] <dazarmo> ?
#171 [02:23] <po> i might be
#172 [02:23] <po> im guessing
#173 [02:23] <Chromaryu> nah skin server isn't down
#174 [02:23] <dazarmo> oh how u no that?
#175 [02:23] <Andrio> There's no skin on that account.
#176 [02:23] <Chromaryu> ^
#177 [02:24] <Chromaryu> try reuploading
#178 [02:24] <po> it happened to me avout a month ago and it was fixed on the same day
#179 [02:24] <dazarmo> omg thx :D
#180 [02:24] <Andrio> well, I can get to http://textures.minecraft.net/texture/3f9098165c1ba93ff64364d31bb39bf704adf2d2638bb93c3fc74e983d317.
#181 [02:24] <po> Andrio is there a way to fix my problem?
#182 [02:25] <Andrio> po, maybe; I'm not sure of it though.
#183 [02:25] <Andrio> Can you uninstall the driver for your AMD graphics controller and reinstall it?
#184 [02:25] <po> ill try
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#187 [02:27] <dazarmo_> hello
#188 [02:27] <dazarmo_> i need help on my skin preoblem
#189 [02:28] <dazarmo_> Hello this is Bianca and my username is dazarmo. I have changed my skin and it came out as Steve so i waited about 25 mins and still its Steve so I re uploaded it and i am STILL STEVE!! HELP! i have had minecarft seens 2010 and i updated my account and still it dose not WORK HELP! I NEED HELP!
#190 [02:28] <Andrio> dazarmo, there's no skin on that account.
#191 [02:28] <Chromaryu> ^
#192 [02:28] <dazarmo_> WHAT!
#193 [02:28] <dazarmo_> dazarmo
#194 [02:28] <dazarmo_> try my email
#195 [02:29] <dazarmo_> wait!
#196 [02:29] <Andrio> Only you can do that.
#197 [02:29] <dazarmo_> i have changed my skin like 5 times and this nerver has happend
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#199 [02:29] <Andrio> well, try it again.
#200 [02:29] <Chromaryu> (o...k)
#201 [02:29] <dazarmo_> ok i will try
#202 [02:30] <dazarmo_> still no work
#203 [02:30] <dazarmo_> Omg
#204 [02:31] <dazarmo_> !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#205 [02:31] <Chromaryu> ??> dazarmo_ scold/spam
#206 [02:31] <Chromaryu> ??> dazarmo_ scold/shout
#207 [02:31] <Absol> dazarmo_: There is no need to yell. The acoustics in here are wonderful.
#208 [02:31] <dazarmo_> sorrry
#209 [02:31] <Andrio> How are you trying to change your skin?
#210 [02:31] <dazarmo_> can i sent a link?
#211 [02:32] <Chromaryu> yes.
#212 [02:32] <dazarmo_> its a skin that i made
#213 [02:32] <dazarmo_> http://www.minecraftskins.com/skin/7189304/chrismas-girl-skin/
#214 [02:33] <Andrio> Did you click the 'Change' button?
#215 [02:33] <dazarmo_> OMG
#216 [02:33] <dazarmo_> lol
#217 [02:34] <dazarmo_> i hate me
#218 [02:34] <dazarmo_> ]i clicked reset skin
#219 [02:34] <dazarmo_> OMg
#220 [02:34] <dazarmo_> thx
#221 [02:34] <dazarmo_> your the best
#222 [02:34] <dazarmo_> lucky minecarft ahs this
#223 [02:34] <Andrio> no problem...
#224 [02:34] <Chromaryu> tips: s/me/myself
#225 [02:34] <dazarmo_> this was a good idea that u have this sytem!]
#226 [02:34] <dazarmo_> bye
#227 [02:35] <Andrio> which system?
#228 [02:35] <dazarmo_> this
#229 [02:35] <dazarmo_> this chat thing
#230 [02:35] <Chromaryu> it's called IRC.
#231 [02:35] <dazarmo_> what ever its called i am 12 and not good with engish
#232 [02:35] <dazarmo_> lol
#233 [02:35] <dazarmo_> bye thx
#234 [02:35] <Chromaryu> acronim: Internet Relay Chat
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#242 [02:54] <po> so im back and apparently i dont have those things
#243 [02:55] <po> i checked my files and i dont have the things you asked me to reinstall
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#245 [02:57] <po> Andrio?
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#247 [03:08] <po> Andrio?
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#249 [03:14] <rhinostevens> http://paste.ubuntu.com/23577050/
#250 [03:14] <rhinostevens> i need help with this
#251 [03:15] <rhinostevens> my minecraft isnt starting up on windows 10
#252 [03:15] <po> same here
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#254 [03:32] <po> hello?
#255 [03:33] <po> can someone help me solve the problem of my minecraft keep crashing, i can get to the launcher but when i press play, it shows me the crash report
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#266 [04:19] <StijnSpeeltYT> I can''t play minecraft and i don't know why, http://paste.ubuntu.com/23577213/ maybe this can help?
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#268 [04:23] <StijnSpeeltYT> can someone help me? http://paste.ubuntu.com/23577213/ i followd al the steps and i came here
#269 [04:25] <thgilfodrol> StijnSpeeltYT: install http://www.nvidia.com/download/driverResults.aspx/111036/en-us
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#277 [05:25] <BorkoMC> hello
#278 [05:25] <BorkoMC> I have constant problems lith login
#279 [05:25] <BorkoMC> with login
#280 [05:26] <BorkoMC> my email is fxautomater@yahoo.com
#281 [05:26] <BorkoMC> I can not change the password
#282 [05:26] <BorkoMC> when I change it it say succesful
#283 [05:26] <BorkoMC> then I try to login and it say that the password is wrong
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#285 [05:30] <Andrio> ??> BorkoMC login/throttle
#286 [05:30] <Absol> BorkoMC: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#287 [05:30] <Absol> BorkoMC: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#288 [05:31] <BorkoMC> can you reset it now my son is waiting
#289 [05:31] <Andrio> we aren't Mojang.
#290 [05:32] <BorkoMC> ok thanks
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#294 [05:33] <sah> hello
#295 [05:34] <sah> iwant reback ny premium acount on this email sahood2011@hotmail.com
#296 [05:35] <sah> but iforget the username what ican do
#297 [05:35] <thgilfodrol> sah: is the account migrated?
#298 [05:35] <sah> yes
#299 [05:35] <thgilfodrol> ??> sah account/reset-password
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#301 [05:36] <Absol> sah: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#302 [05:36] <Absol> sah: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#303 [05:36] <sah> this my account but idont use it for alobg time
#304 [05:36] <thgilfodrol> sah: try resetting the password
#305 [05:37] <sah> ino password
#306 [05:37] <sah> but idont no the username
#307 [05:37] <thgilfodrol> sah: you should be using your email to log in
#308 [05:38] <Andrio> See https://account.mojang.com/migrate.
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#316 [06:01] <Rukimi> hi i can´start the game. When i press play it starts an ultra quick download (too fast over to read what) and doesn´t do anything after that
#317 [06:01] <thgilfodrol> ??> Rukimi launcher/log
#318 [06:01] <Absol> Rukimi: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#319 [06:01] <Absol> Rukimi: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#320 [06:02] <Rukimi> http://paste.ubuntu.com/23577661/
#321 [06:06] <thgilfodrol> ??> Rukimi win/java/reinst
#322 [06:06] <Absol> Rukimi: You need to reinstall Java.
#323 [06:06] <Absol> Rukimi: First, go to Programs and Features in Control Panel (Add and Remove Programs on XP). Uninstall everything that says Java in the name. Then, go to http://java.com/en/download/manual.jsp to re-install Java.
#324 [06:09] <Rukimi> okay
#325 [06:11] <Rukimi> same as before
#326 [06:13] <Rukimi> http://paste.ubuntu.com/23577693/
#327 [06:13] <thgilfodrol> Rukimi: in your launcher, can you click on Edit Profile?
#328 [06:14] <Rukimi> yes
#329 [06:15] <thgilfodrol> in the Java Settings (Advanced) box, is the Executable: box checked?
#330 [06:15] <Rukimi> yes it is
#331 [06:16] <Rukimi> should i try without it?
#332 [06:17] <thgilfodrol> yeah, try without
#333 [06:18] <Rukimi> yay it works
#334 [06:18] <Rukimi> nice thank you :D
#335 [06:18] <thgilfodrol> np, have fun
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#341 [06:30] * TAG [TAG@notlogged] has joined #minecrafthelp
#342 [06:34] <TAG> I have a new YouTube channel and I would like to make a lets play of mine craft, but I want to ask for permission if i can...I do not want to get copyrighted! (Im not sure if this is where I should ask....sorry) and I would NOT claim it as my own and would definitely not make profits!
#343 [06:35] <thgilfodrol> ??> TAG legal
#344 [06:35] <Absol> TAG: Discussions of any legal documents (including but not limited to EULA and ToS) limited to questions only. We are not Mojang and we do not have the authority to determine whether *insert condition here* is allowed.
#345 [06:35] <Absol> TAG: Discussion of legal loopholes are strictly forbidden. If you require further assistance, hire a laywer.
#346 [06:36] <thgilfodrol> long story short, this channel is run by volunteers, and we don't have the authority to grant you permission on behalf of Mojang
#347 [06:37] <thgilfodrol> if you have any doubts or concerns, it would be best to contact them directly
#348 [06:38] <TAG> Sorry!! Where do I contact them? I know their website! I just don't want to do it wrong!!
#349 [06:39] * Bobfutebol [Bobfutebol@notlogged] has joined #minecrafthelp
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#351 [06:39] <thgilfodrol> a good place to start, though, would be to read the "Brand and Assets Guidelines" and "Commercial usage guidelines" in their terms
#352 [06:39] <thgilfodrol> ??> TAG mojang/tos
#353 [06:39] <Absol> TAG: https://account.mojang.com/terms#terms-full
#354 [06:40] <TAG> OKAY !!^.^ Thank you and sorry to bother you!
#355 [06:40] <thgilfodrol> np
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#364 [07:19] <greenjoe12345> hello, i am wondering if there are any other programs that are like worldpainter
#365 [07:19] <greenjoe12345> seeing what options i have for making a custom world like that
#366 [07:20] <thgilfodrol> there are others, but they would be out of the scope of this channel to find help for
#367 [07:20] <ZzSchweppeszZ> i need help
#368 [07:20] <ZzSchweppeszZ> if some can msg me its good
#369 [07:20] <thgilfodrol> ZzSchweppeszZ: ask it here
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#371 [07:21] * KaMi [KaMi@notlogged] has quit. (Ping timeout: 195 seconds)
#372 [07:21] <greenjoe12345> ah, is worldpainter the most easy to use?
#373 [07:21] * kupa [kupa@notlogged] has quit. (Ping timeout: 195 seconds)
#374 [07:22] <ZzSchweppeszZ> I do not remember the name of my mail and promise questions what I could do?
#375 [07:22] <thgilfodrol> greenjoe12345: refer to http://minecraft.gamepedia.com/Programs_and_editors/Mapping
#376 [07:22] <thgilfodrol> ZzSchweppeszZ: do you have your transaction id?
#377 [07:23] <thgilfodrol> ??> ZzSchweppeszZ account/trans-id
#378 [07:23] <Absol> ZzSchweppeszZ: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#379 [07:23] <thgilfodrol> once you find it, send an email to mojang with all relevant info
#380 [07:23] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#381 [07:23] <ZzSchweppeszZ> I do not remember
#382 [07:23] <thgilfodrol> ??> ZzSchweppeszZ account/send-email
#383 [07:23] <ZzSchweppeszZ> okay
#384 [07:23] <Absol> ZzSchweppeszZ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#385 [07:23] <Absol> ZzSchweppeszZ: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#386 [07:23] <ZzSchweppeszZ> i join
#387 [07:24] <ZzSchweppeszZ> i have my uuid
#388 [07:25] * abraham [abraham@notlogged] has joined #minecrafthelp
#389 [07:25] <ZzSchweppeszZ> i not have my email
#390 [07:25] <ZzSchweppeszZ> i change my email a long time
#391 [07:26] <thgilfodrol> ZzSchweppeszZ: how did you pay for the account?
#392 [07:26] <ZzSchweppeszZ> my mom do it in bezeqint
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#394 [07:26] <ZzSchweppeszZ> my old emil is sanegor1@bezeqint.net
#395 [07:27] <ZzSchweppeszZ> my first name at minecraft is meir321
#396 [07:27] <thgilfodrol> if it was with credit/debit card, you should be able to retrieve the transaction id from the financial records
#397 [07:27] <ZzSchweppeszZ> and i change to X15pro15X
#398 [07:27] <ZzSchweppeszZ> and after to ZzSchweppeszZ
#399 [07:29] <ZzSchweppeszZ> and i have channel i recored a long with my prem
#400 [07:29] * JustAnotherLameDude [JustAnotherLameDude@notlogged] has joined #minecrafthelp
#401 [07:29] <thgilfodrol> ZzSchweppeszZ: we do not have access to account data here
#402 [07:30] <ZzSchweppeszZ> Ok, but what I could do
#403 [07:30] <thgilfodrol> if you no longer have access to the original email and cannot answer the security questions, your only option is to retrieve the transaction ID and contact mojang using the form Absol linked above
#404 [07:30] <JustAnotherLameDude> Just bought a brand new computer, brand new windows 7 legit install, installed minecraft right of the bat and the newest java, yet, when trying to connect, it goes on forever...
#405 [07:30] <JustAnotherLameDude> cant play multiplayer at all...
#406 [07:31] <thgilfodrol> ??> JustAnotherLameDude launcher/log
#407 [07:31] <Absol> JustAnotherLameDude: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#408 [07:31] <Absol> JustAnotherLameDude: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#409 [07:31] <JustAnotherLameDude> ok, roger that
#410 [07:32] <JustAnotherLameDude> http://paste.ubuntu.com/23578038/
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#413 [07:33] <thgilfodrol> my bad, need the game output
#414 [07:33] <thgilfodrol> ??> JustAnotherLameDude launcher/game-output
#415 [07:33] <JustAnotherLameDude> ok
#416 [07:33] <Absol> JustAnotherLameDude: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#417 [07:33] <JustAnotherLameDude> ok
#418 [07:33] <Absol> JustAnotherLameDude: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#419 [07:34] <JustAnotherLameDude> i just see profile editor..
#420 [07:34] <JustAnotherLameDude> oh
#421 [07:38] <JustAnotherLameDude> im kinda having trouble finding it...im in the launcher, but cant seem to find the log...ive only found the latest.log in one of the folders
#422 [07:39] <JustAnotherLameDude> http://paste.ubuntu.com/23578066/ here it is
#423 [07:40] <thgilfodrol> what does the log say when you attempt to join a server?
#424 [07:41] <JustAnotherLameDude> how am i supposed to see the log?
#425 [07:41] <thgilfodrol> does the launcher close when you launch the game?
#426 [07:41] <JustAnotherLameDude> yes.
#427 [07:41] <JustAnotherLameDude> that doesnt happen on my other pc tho...
#428 [07:41] <thgilfodrol> in your launcher, click on Edit Profile
#429 [07:41] <JustAnotherLameDude> k
#430 [07:42] <JustAnotherLameDude> ok let me see
#431 [07:42] <thgilfodrol> within the Profile Editor that pops up, in the first box tick Launcher Visibility
#432 [07:42] <JustAnotherLameDude> yeah yeah
#433 [07:42] <JustAnotherLameDude> got it
#434 [07:42] <thgilfodrol> and set it to Keep the launcher open
#435 [07:43] <JustAnotherLameDude> http://paste.ubuntu.com/23578084/
#436 [07:44] <thgilfodrol> .mcping play.lemoncloud.org
#437 [07:44] <thgilfodrol> mmm probably the wrong command
#438 [07:45] <thgilfodrol> can you try joining mctest.ae97.net ?
#439 [07:45] <JustAnotherLameDude> http://paste.ubuntu.com/23578106/
#440 [07:45] <JustAnotherLameDude> ofc
#441 [07:46] * ZzSchweppeszZ [ZzSchweppeszZ@notlogged] has quit. (Ping timeout: 195 seconds)
#442 [07:46] <JustAnotherLameDude> http://paste.ubuntu.com/23578109/
#443 [07:47] * AruanAM3NIC [AruanAM3NIC@notlogged] has joined #minecrafthelp
#444 [07:47] <thgilfodrol> what antivirus do you use?
#445 [07:48] * AruanAM3NIC [AruanAM3NIC@notlogged] has quit. (Client Quit)
#446 [07:48] <JustAnotherLameDude> i dont, as ive said, ive fresh installed a win7 and I just have MS essentials
#447 [07:48] <JustAnotherLameDude> that i turn off 50% of the time
#448 [07:51] <JustAnotherLameDude> FIXED IT
#449 [07:51] <JustAnotherLameDude> OMG AM I RETARDED OR WHAT
#450 [07:51] <thgilfodrol> what was the issue?
#451 [07:51] <JustAnotherLameDude> im sorry for wasting your time
#452 [07:51] <JustAnotherLameDude> and you have helped me so much
#453 [07:51] <JustAnotherLameDude> i would have never thought to log into my router
#454 [07:51] <JustAnotherLameDude> go into Port Filtering
#455 [07:52] <JustAnotherLameDude> and just Disable everything
#456 [07:52] <thgilfodrol> ah, I see
#457 [07:52] <JustAnotherLameDude> seems my port was pre-configured
#458 [07:52] <JustAnotherLameDude> im sorry for wasting your time
#459 [07:52] <thgilfodrol> from there on, try going from disabled -> minimal, then try low, etc
#460 [07:52] <thgilfodrol> just so you have the best balance between security and usability
#461 [07:53] <thgilfodrol> but yeah, no worries- thanks for getting back with your solution
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#463 [07:53] <JustAnotherLameDude> okay...thank you
#464 [07:53] <JustAnotherLameDude> bye :)
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#469 [07:56] <Turkiye> Aranızda turk varmi
#470 [07:57] <Turkiye> Im not speak ing
#471 [07:57] * nikita [nikita@notlogged] has quit. (Client Quit)
#472 [07:58] <thgilfodrol> ??> Turkiye lang/tr
#473 [07:58] <thgilfodrol> hmm
#474 [07:59] <Turkiye> I can not access my account minecraft e mail did not get born but e mail does not come
#475 [08:00] <thgilfodrol> Turkiye: have you tried all of your emails, and the spam or junk folders?
#476 [08:01] <Turkiye> No checked
#477 [08:01] * Smileface [Smileface@notlogged] has joined #minecrafthelp
#478 [08:02] <thgilfodrol> ??> Turkiye account/send-email
#479 [08:02] <Absol> Turkiye: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#480 [08:02] <Absol> Turkiye: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#481 [08:02] <thgilfodrol> ??> Turkiye account/trans-id
#482 [08:02] <Absol> Turkiye: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#483 [08:05] <Turkiye> I do not understand English very much, I understand
#484 [08:09] <Turkiye> I said to you when I want to enter the mansion I did not enter then I entered the mojang site to change the password I found it when I wanted to ask for the password but I did not come to the e mail I do not do what I do then skin search from skinime look skinim steve turned
#485 [08:12] <thgilfodrol> Turkiye: sorry, I don't quite understand what you mean
#486 [08:13] <thgilfodrol> if you aren't receiving emails from mojang, you should contact them and include your transaction ID
#487 [08:14] <Turkiye> Password change e-mail account does not come
#488 [08:14] <thgilfodrol> yeah, the best course of action if you are unable to change the email is to contact Mojang
#489 [08:15] * koce89621 [koce89621@notlogged] has joined #minecrafthelp
#490 [08:15] <Turkiye> This is a gift from me because I can not find the transaction ID
#491 [08:16] <koce89621> kp
#492 [08:16] <thgilfodrol> do you have any means of contacting the person who sent the gift for the ID?
#493 [08:16] <koce89621> koce89621
#494 [08:16] * koce89621 [koce89621@notlogged] has quit. (Client Quit)
#495 [08:18] <Turkiye> Unfortunately, there is no such thing as koCe89 ... how can I get to the thing that you bet
#496 [08:19] <thgilfodrol> sorry, what do you mean when you say "that thing you bet"?
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#500 [08:24] <Turkiye> I said I forgot my password to change the password, but I do not receive e-mail
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#503 [08:25] <Turkiye> What are the problems I posted to e-mail
#504 [08:26] * Turkiye_ [Turkiye_@notlogged] has joined #minecrafthelp
#505 [08:27] <thgilfodrol> if you aren't receiving emails from mojang, you should contact them with your transaction id (receipt)
#506 [08:27] <Turkiye_> They do not come back to change the password e mail does not come
#507 [08:29] * Turkiye [Turkiye@notlogged] has quit. (Ping timeout: 195 seconds)
#508 [08:29] <Turkiye_> Help me
#509 [08:31] <thgilfodrol> sorry, I'm having trouble understanding you- perhaps context is lost in translation
#510 [08:31] <thgilfodrol> is there a friend who can translate for you?
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#518 [08:49] <Salik07> Hi! Can't solve a problem with drivers. Could anyone help? Here is the information http://paste.ubuntu.com/23578366/
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#520 [08:52] * Lemon` [Lemon`@notlogged] has quit. (Quit: Connection closed for inactivity)
#521 [08:55] <Andrio> Salik07, try installing win64_154028.4501.exe from https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355.
#522 [08:56] * Thomas222 [Thomas222@notlogged] has joined #minecrafthelp
#523 [08:57] <Thomas222> My cable network block logging in to Minecraft, my laptop with wifi CAN login.. help me please.
#524 [08:57] * techno156 [techno156@notlogged] has quit. (Quit: There are those who live without living. Don't be one of those.)
#525 [08:58] <Andrio> What if you plug your laptop into the wired network?
#526 [08:58] <Thomas222> Hmm
#527 [08:58] <Thomas222> My conection will fall away for a moment.
#528 [08:59] <Thomas222> It works
#529 [08:59] <Thomas222> Then is the problem my computer?
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#532 [08:59] <Andrio> Yeah.
#533 [09:00] <Andrio> What happens when you try to log in from that PC?
#534 [09:00] <Thomas222> When i want to login i get this message:
#535 [09:00] * hasretkral5528 [hasretkral5528@notlogged] has joined #minecrafthelp
#536 [09:01] <Thomas222> https://gyazo.com/7c93e83ffae4f63fceb38cd707027661
#537 [09:01] <Thomas222> I dont get that message on my laptop
#538 [09:02] <Andrio> ??> Thomas222 tools/HJY
#539 [09:02] <Andrio> ??> Thomas222 tools/HJT
#540 [09:02] <Absol> Thomas222: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#541 [09:02] <Absol> Thomas222: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#542 [09:03] <Thomas222> What is that
#543 [09:04] <Thomas222> Okay!
#544 [09:04] <Thomas222> https://gyazo.com/19a1ac960fd266e452d46c6a94ad6cfe
#545 [09:04] <Thomas222> Im getting this what do i do?
#546 [09:05] <Andrio> Ignore that for now
#547 [09:05] <Thomas222> http://paste.ubuntu.com/23578466/
#548 [09:06] <Andrio> ??> Thomas222 win/hosts/edit
#549 [09:06] <Absol> Thomas222: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#550 [09:06] <Absol> Thomas222: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#551 [09:06] <Andrio> Thomas222, delete any lines containing mojang from that file.
#552 [09:08] <Thomas222> https://gyazo.com/f279da7c505afdc68e3090365b4b87df
#553 [09:08] <Thomas222> The last 2
#554 [09:08] <Thomas222> ?>
#555 [09:09] <Andrio> Yes
#556 [09:09] <Thomas222> And then?
#557 [09:09] <Thomas222> Close notepad?
#558 [09:09] <Thomas222> And save?
#559 [09:10] <Andrio> Not in that order
#560 [09:10] <Andrio> but yes.
#561 [09:11] * lolz1234kl [lolz1234kl@notlogged] has joined #minecrafthelp
#562 [09:11] <lolz1234kl> look at what happens when i try start minecraft
#563 [09:11] <Thomas222> k
#564 [09:11] * Lemon` [Lemon`@notlogged] has joined #minecrafthelp
#565 [09:11] <lolz1234kl> URL: http://resources.download.minecraft.net/96/96063abecd6a7da5169baa83e4e62976d042cf93 Error details: Insufficient system resources exist to complete the requested service Filename on disk: 96063abecd6a7da5169baa83e4e62976d042cf93 Path: C:/Users\h\AppData\Roaming\.minecraft\assets\objects\96/96063abecd6a7da5169baa83e4e62976d042cf93 Exists: file Copy to clipboard
#566 [09:11] <lolz1234kl> that is what is comes up
#567 [09:12] <Andrio> Did you fill up the disk?
#568 [09:12] <Thomas222> THANKS!
#569 [09:12] <Thomas222> <3
#570 [09:12] <Thomas222> It works
#571 [09:12] <Andrio> no problem.
#572 [09:13] <Thomas222> Love you guys <3
#573 [09:13] <Thomas222> Bye!
#574 [09:14] <lolz1234kl> can someone plaese help me
#575 [09:14] <Andrio> lolz1234kl, did you fill up the disk?
#576 [09:15] <lolz1234kl> no
#577 [09:15] <lolz1234kl> i have 4 gb left
#578 [09:15] * oldtopman [oldtopman@notlogged] has joined #minecrafthelp
#579 [09:16] * TheLiveCraft [TheLiveCraft@notlogged] has joined #minecrafthelp
#580 [09:16] <TheLiveCraft> Hi
#581 [09:16] <lolz1234kl> HELLO
#582 [09:16] <lolz1234kl> CAN I BE hELPED PLz
#583 [09:16] <TheLiveCraft> I lost my account can you help me?
#584 [09:17] <lolz1234kl> please cane anybody help me
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#588 [09:22] <moinsean> Hey, 1 month ago I used McLeaks, I know that was a mistake. Today I want to buy a new account but I cant register or login to any account on Minecraft.net. I deinstalled Minecraft and Java but nothing worked. What can I do?
#589 [09:24] <moinsean> I can login on mojang but not on minecraft
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#591 [09:27] <GreyVulpine> ??> moinsean win/hosts
#592 [09:27] <Absol> moinsean: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#593 [09:27] <Absol> moinsean: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto http://paste.ubuntu.com, and give us the resulting URL.
#594 [09:27] <moinsean> ok i will do that wait
#595 [09:29] <moinsean> ok, i opened hosts but there is nothing
#596 [09:29] <moinsean> no ip or something like that
#597 [09:29] <moinsean> maybe i have to copy something in it?
#598 [09:30] <moinsean> sry that my english is so bad i am german
#599 [09:32] <moinsean> I ask you guys because I already searched for 1 hour in the web, but i cant find any help
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#607 [09:36] <moinsean> you still there?
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#609 [09:36] <moinsean> Would be nice if you could help me
#610 [09:36] <Eldo> Hi how do you feed or taim a polar bear
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#613 [09:38] <mattym> Eldo, I dont believe you can.
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#616 [09:39] <moinbroti> I have a problem with my hosts document. I already searched in the web but i cant find anything. MY problem is nothing is in my Minecraft host document?!
#617 [09:39] <moinbroti> Anybody could help me?
#618 [09:39] <Eldo> But when you leave them be they just die off
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#622 [09:39] <urielsalis> ??> moinbroti info/mcleaks
#623 [09:39] <Absol> moinbroti: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#624 [09:39] <Absol> moinbroti: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#625 [09:40] <urielsalis> ??> moinbroti win/hosts/edit
#626 [09:40] <Absol> moinbroti: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#627 [09:40] <Absol> moinbroti: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#632 [09:44] <moinbroti> Ok I did that and know`?
#633 [09:44] <moinbroti> Should I delete the file? If yes, how?
#634 [09:45] <GreyVulpine> Need the link to it
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#636 [09:47] <moinbroti> Hey urielsalis please tell me, should I delete the hosts document? If yes how?
#637 [09:47] <urielsalis> moinbroti, No
#638 [09:47] <urielsalis> moinbroti, delete the lines Absol told you
#639 [09:47] <moinbroti> sry which lines?
#640 [09:48] <moinbroti> Absol told me nothing, if he told me i couldnt see it
#641 [09:48] <GreyVulpine> ??> moinbroti win/hosts
#642 [09:48] <Absol> moinbroti: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#643 [09:48] <Absol> moinbroti: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto http://paste.ubuntu.com, and give us the resulting URL.
#644 [09:48] <GreyVulpine> moinbroti - Please give us the link to your hosts, again
#645 [09:49] <moinbroti> ah ok now i understand sry
#646 [09:49] <moinbroti> i will give you the link wait
#647 [09:50] <moinbroti> http://paste.ubuntu.com/23578653/
#648 [09:50] <moinbroti> hope that is right
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#650 [09:50] <GreyVulpine> Delete those two lines, save it, and try minecraft
#651 [09:50] <GreyVulpine> Or just delete the file, and try minecraft
#652 [09:50] <moinbroti> ok
#653 [09:51] <moinbroti> wait you have no red name
#654 [09:51] <moinbroti> are you a mod
#655 [09:51] <GreyVulpine> Yes.
#656 [09:51] <moinbroti> ?
#657 [09:51] <moinbroti> ok
#658 [09:52] <moinbroti> Guys
#659 [09:52] <moinbroti> I
#660 [09:52] <moinbroti> am
#661 [09:52] <moinbroti> so
#662 [09:52] <moinbroti> happy
#663 [09:52] <moinbroti> thank you!
#664 [09:52] <GreyVulpine> Don't use MCleaks. Thank you.
#665 [09:53] <moinbroti> Yeha
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#668 [09:57] <moinbroti> Ok, my account is away, Minecraft said I dont have one but it is ok I buyed a psc for a new one
#669 [09:57] <AlexProNL> Hi can anyone help me with this: my little brother gave his friend his login information of his minecraft account i tried to change the password to the account but i am not getting the email to change it
#670 [09:57] <moinbroti> I think my acc.has been stoled by mc leaks or?
#671 [09:57] <GreyVulpine> AlexProNL - Transfers of accounts is against the TOS
#672 [09:57] <GreyVulpine> moinbroti - It's something you run the risk of when using MCLeaks
#673 [09:58] <moinbroti> yeha, my fault
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#675 [09:58] <moinbroti> Again thank you for your help I will leave now. Goodbye!
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#677 [10:00] <AlexProNL> greyVulpine yeah well he is a kid he doesnt understand that
#678 [10:00] <AlexProNL> can someone please help me
#679 [10:04] <Lord_Ralex> We can't help because it's violating the TOS
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#685 [10:16] <Parzival> I am on pocket edition and I am trying to install the lucky block mod, but it only half worked. The block to the place of a husk in the creative items list. When I spawn it in, it looks like a lucky block but it does not do what it should, and it moves around and attacks me
#686 [10:18] <urielsalis> ??> Parzival mods
#687 [10:18] <Absol> Parzival: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#688 [10:18] <Absol> Parzival: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#691 [10:34] <Katmay> I need help
#692 [10:34] <Katmay> So, One Day i tried to play minecraft, My account logged of I don´t know why, I tried to logginn but didn´t work, I wrote email and password 100% correctly I tried also to use my In game name, I tried to request password, but I didn´t get any messeage/mail from MOjang! I waited 10 days, please I don´t wanna lose my account
#693 [10:35] <Katmay> PLEASE help
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#696 [10:36] <SuperDogIs11> i need help updating my video driver and i dont know how
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#698 [10:38] <SuperDogIs11> i need help updating my video driver and i dont know how
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#700 [10:40] <Katmay> I NEED HELP ANYONE THAT CAN PM!!!
#701 [10:40] <Katmay> PLEASE
#702 [10:40] <Katmay> So, One Day i tried to play minecraft, My account logged of I don´t know why, I tried to logginn but didn´t work, I wrote email and password 100% correctly I tried also to use my In game name, I tried to request password, but I didn´t get any messeage/mail from MOjang! I waited 10 days, please I don´t wanna lose my account
#703 [10:40] <Katmay> PM PLS
#704 [10:40] <Katmay> help
#705 [10:40] <Katmay> v
#706 [10:40] <Katmay> So, One Day i tried to play minecraft, My account logged of I don´t know why, I tried to logginn but didn´t work, I wrote email and password 100% correctly I tried also to use my In game name, I tried to request password, but I didn´t get any messeage/mail from MOjang! I waited 10 days, please I don´t wanna lose my account
#707 [10:40] * Absol kicked Katmay from #minecrafthelp (Reason: atmay :Stop spamming)
#708 [10:40] <SuperDogIs11> i need help updating my video driver and i dont know how
#709 [10:41] <sssssssss> no puedo iniciar el forge
#710 [10:41] <sssssssss> no puedo iniciar el forge
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#712 [10:41] <SuperDogIs11> i need help updating my video driver and i dont know how
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#717 [10:46] <hobotroid> Hey everyone. I have a really annoying problem which I've been working on for days and I can't figure out. In a big section of the world on my server, I messed up the lighting and there are dark spots everywhere. I've cleaned some by hand (right clicking), but there's just too many to do by hand.
#718 [10:46] <hobotroid> I've tried mcedit's "relight", but it has no effect. i've even copied bits from an old clean work and pasted them, and the bug is still happening
#719 [10:46] <hobotroid> this all happened because i planted a huge tree, not realizing how massive it would be. so i deleted the tree with mcedit, and it caused all these lighting glitches all over
#720 [10:47] <hobotroid> i've even tried regenerating the world around what i've built, but that generates totally different terrain than what I had. it makes no sense
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#724 [10:57] <urielsalis> hobotroid, there was a filter to mcedit that did it that is better than the relight onew
#725 [10:59] <urielsalis> hobotroid, also, there is bug report saying how its broken https://github.com/mcedit/mcedit2/issues/117
#726 [10:59] <urielsalis> hobotroid, try with build 649 of mcedit 2.0 alkpha or newer
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#730 [11:02] <gabriel> i cant open my minecrfat acout is like if sme one reset everything in my acount and i the olny one that can do that pls help i want to play i visit some pages an dnothing the says to contatac mojang support thatks pla help me
#731 [11:04] <GreyVulpine> gabriel - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#733 [11:04] <gabriel> theanks
#734 [11:05] <gabriel> thak you
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#748 [11:46] <HarrysStepDad> Hello. My stepson is running the latest version of Minecraft PE on iPad. All apps and software are up to date. Minecraft PE when opened freezes on the Mojang screen, then quits after 10 seconds. Multiple restarts etc have proved unsucceful
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#750 [11:46] <cookie_monsterIL>
#751 [11:46] <urielsalis> HarrysStepDad, on which ipad?
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#753 [11:47] <HarrysStepDad> iPad mini 2
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#756 [11:48] <urielsalis> HarrysStepDad, ios 9.3 right?
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#759 [11:48] <HarrysStepDad> iOS 10.1.1
#760 [11:49] <urielsalis> HarrysStepDad, im checking the bug tracker and there seems to be some issues with the ipad mini and mini 2 in 0.16
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#762 [11:49] <HarrysStepDad> Ahh I see. Is an update being prepared for this do you know?
#763 [11:49] <urielsalis> HarrysStepDad, no idea, we are just volunteers here
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#765 [11:50] <urielsalis> HarrysStepDad, looks like it has been fixed in 0.16.1, you updated it to that?
#766 [11:51] <HarrysStepDad> There is no further update available on the App Store at The moment
#767 [11:51] <urielsalis> HarrysStepDad, one moment
#768 [11:51] <HarrysStepDad> It is currently on 0.16.2
#769 [11:51] <urielsalis> 0.16.2? Thats out?
#770 [11:52] <HarrysStepDad> That's the version it says on here yeah
#771 [11:52] <urielsalis> HarrysStepDad, we have to update the channel topic then :P
#772 [11:52] <urielsalis> HarrysStepDad, im checking to see if there are any more issues with 0.16.1/2
#773 [11:53] <HarrysStepDad> Thank you
#774 [11:53] <urielsalis> Thanks LR
#775 [11:54] <urielsalis> HarrysStepDad, im not finding anything, you tried reinstalling hte app?
#776 [11:55] <HarrysStepDad> Haven't taken that step as we don't want to lose his World. The children only play locally on our wifi. If I could make sure his World was secure I would delete the app and reinstall
#777 [11:56] <urielsalis> HarrysStepDad, let me check
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#780 [11:57] <urielsalis> HarrysStepDad, if your device is jailbroken you can backup them first, but in iOS there is no way to save the worlds. If they play locally on your wifi, the world is saved in just in the host device, meaning that if you are in one of the other devices you can reinstall it just fine
#781 [11:58] <HarrysStepDad> So if the world was accessed by another iPad, they could save it there?
#782 [11:58] <urielsalis> HarrysStepDad, You can try? No idea, we sorta specialize in the PC version here
#783 [11:59] <urielsalis> HarrysStepDad, a reinstall would most likely fix it, but no idea how to backup worlds so they are not lost
#784 [11:59] <HarrysStepDad> Ok thank you for your help sir
#785 [11:59] * urielsalis tips hat
#785 [12:00] <urielsalis> HarrysStepDad, still here?
#786 [12:01] <urielsalis> HarrysStepDad, you can try using any explorer while connected to a PC(I seen IExplore tossed around but no idea if its good) and copying the minecraft saves folder
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#788 [12:01] <urielsalis> CubeTheThird, no crashes yet \o/
#789 [12:01] <CubeTheThird> \o/
#790 [12:01] <urielsalis> CubeTheThird, you should update the main verision
#791 [12:02] * CubeTheThird knocks on wood
#791 [12:02] <CubeTheThird> I'll update it in a week. I want to be sure that fixed it
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#796 [12:06] <urielsalis> CubeTheThird, sure!
#797 [12:06] <urielsalis> CubeTheThird, btw, is it too hard to port a hexchat plugin to znc?
#798 [12:07] <CubeTheThird> no idea
#799 [12:07] <CubeTheThird> never used znc
#800 [12:07] <urielsalis> CubeTheThird, it allows you to write them in python too
#801 [12:11] <CubeTheThird> I doubt it's that similar to be honest
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#807 [12:22] <HuukeyLP> okay, so in my f3 screen i can not see my coordinates, how can i fix this?
#808 [12:23] <CubeTheThird> HuukeyLP, you have to change the settings in I believe your chat settings
#809 [12:23] <HuukeyLP> ah okay thanks
#810 [12:27] <HuukeyLP> it has ot worked. sry for my english im dont came from a `english land`
#811 [12:28] <CubeTheThird> HuukeyLP, hmm ok lemme see if I can find the setting
#812 [12:29] <HuukeyLP> okay
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#815 [12:33] <CubeTheThird> HuukeyLP, you should have an option called "Reduced debug info" in the chat settings menu
#816 [12:34] <HuukeyLP> yes
#817 [12:34] <CubeTheThird> HuukeyLP, ya. Turn that off
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#819 [12:35] <Gokucraft3r> hola
#820 [12:35] <Gokucraft3r> necesito saber como puedo iniciar session en mi maincraft
#821 [12:35] <Gokucraft3r> minecraft
#822 [12:35] <CubeTheThird> ??> Gokucraft3r lang/es
#823 [12:35] <Absol> Gokucraft3r: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#824 [12:35] <HuukeyLP> okay thx it workd
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#826 [12:36] <Gokucraft3r> Hello how are they is that when I start session in my minecraft premium I get an error and I already change my password and nothing I still leave the error
#827 [12:36] <CubeTheThird> Gokucraft3r, what does the error say?
#828 [12:37] <Gokucraft3r> wait a moment
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#830 [12:38] * HuukeyLP [HuukeyLP@notlogged] has quit. (Ping timeout: 195 seconds)
#831 [12:39] <Gokucraft3r> wait moment
#832 [12:39] <Gokucraft3r> I'm starting to start in minecraft to show them the error
#833 [12:39] <CubeTheThird> ok
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#836 [12:42] <Gokucraft3r> suncertpathbuilderexception:unable to find valid certfication path to requested target
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#838 [12:42] <CubeTheThird> ??> Gokucraft3r info/mcleaks
#839 [12:42] <Absol> Gokucraft3r: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#840 [12:43] <Absol> Gokucraft3r: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#841 [12:43] <Gokucraft3r> yes
#842 [12:43] <Gokucraft3r> Use that thinking to give an account to a friend doing the good
#843 [12:44] <CubeTheThird> Gokucraft3r, read what Absol said. Those are illegal
#844 [12:44] <Gokucraft3r> Good afternoon, sorry.
#845 [12:45] * Blaster [Blaster@notlogged] has joined #minecrafthelp
#846 [12:46] <Gokucraft3r> How I correct it
#847 [12:46] <CubeTheThird> Gokucraft3r, Absol has given you instructions to correct it
#848 [12:46] <Gokucraft3r> Yes friend but where I look for the folder that
#849 [12:47] <CubeTheThird> ??> Gokucraft3r win/hosts/edit
#850 [12:47] <Absol> Gokucraft3r: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#851 [12:47] <Absol> Gokucraft3r: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#852 [12:47] * Labs [Labs@notlogged] has joined #minecrafthelp
#853 [12:48] <Gokucraft3r> What is the file name
#854 [12:48] <Labs> hello i have come on here twice and get told the same things my account was hacked and contiues getting hacked I cant change my email it doesnt work and I updated and changed everything eles what do I do?
#855 [12:49] <CubeTheThird> Gokucraft3r, hosts. That's the name
#856 [12:49] <CubeTheThird> Labs, did you contact Mojang about it?
#857 [12:49] <Labs> Yes
#858 [12:49] <hobotroid> urielsalis: sorry i missed your reply! I'll try now and let you know, thanks a lot
#859 [12:49] <CubeTheThird> Labs, and...?
#860 [12:50] <Gokucraft3r> Help me not do that I confuse I do not understand almost
#861 [12:50] <urielsalis> hobotroid, sure!
#862 [12:50] <Labs> They just told me to change my email password and security questions
#863 [12:50] <CubeTheThird> <Absol> Gokucraft3r: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#864 [12:50] <CubeTheThird> <Absol> Gokucraft3r: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#865 [12:50] <CubeTheThird> Labs, wait, so then do you or do you not have access to your account?
#866 [12:51] <hobotroid> urielsalis: any idea where to get access to new builds of mcedit?
#867 [12:51] <Blaster> Are there alternative means of getting back a stolen account other than with the Transaction ID?
#868 [12:51] <urielsalis> hobotroid, github
#869 [12:51] <CubeTheThird> Blaster, transaction ID counts as proof of purchase. What method of payment did you use?
#870 [12:51] <Labs> I have accses but when im in servers I get kicked because someone eles was trying to get in on my account
#871 [12:51] <hobotroid> urielsalis: ah so i just compile it myself
#872 [12:51] <hobotroid> cool
#873 [12:51] <urielsalis> hobotroid, either that or https://github.com/mcedit/mcedit2/releases
#874 [12:51] * EcK_evilmau5 [EcK_evilmau5@notlogged] has joined #minecrafthelp
#875 [12:51] <EcK_evilmau5> Hi?
#876 [12:51] <urielsalis> hobotroid, although compiling it would give you the newer version
#877 [12:52] <Blaster> CubeTheThird: Paypal... in late 2009/ early 2010
#878 [12:52] <Gokucraft3r> I do not understand
#879 [12:52] <CubeTheThird> Labs, have you tried changing the email your account is on?
#880 [12:52] <Blaster> I do not have any way to get the transaction ID because Paypal has utterly borked
#881 [12:52] <CubeTheThird> ??> Blaster paypal/history
#882 [12:52] <Absol> Blaster: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#883 [12:52] <Blaster> I cannot access that Paypal account
#884 [12:52] <Labs> ive done it once but when i tried to do it again it wouldnt let me
#885 [12:52] <EcK_evilmau5> HII?
#886 [12:52] <CubeTheThird> Blaster, ah. And you don't have the confirmation email from your account purchase?
#887 [12:52] <Blaster> If I did have a confirmation email it's since been deleted
#888 [12:52] <CubeTheThird> EcK_evilmau5, ... do you need something?
#889 [12:53] <Blaster> This is 2009/2010 we are talking about
#890 [12:53] <EcK_evilmau5> Yea
#891 [12:53] <CubeTheThird> Blaster, and you've tried contacting paypal about your account?
#892 [12:53] <Blaster> I have information such as screenshots and save data with my UUID but I don't think that works
#893 [12:53] <CubeTheThird> EcK_evilmau5, and... that would be...?
#894 [12:53] <Blaster> I didn't make the purchase, a relative did
#895 [12:53] * Mark [Mark@notlogged] has joined #minecrafthelp
#896 [12:53] <CubeTheThird> Blaster, so it's on a friend's paypal account?
#897 [12:53] <Blaster> Relative, and they have confirmed they don't have access to it at present
#898 [12:54] <Blaster> Additionally
#899 [12:54] <Gokucraft3r> My friend, I need help putting it in the notebook.
#900 [12:54] <Blaster> I have been able to contact the current owner of the account via steam
#901 [12:54] <CubeTheThird> ??> EcK_evilmau5 scold/pm
#902 [12:54] <Absol> EcK_evilmau5: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#903 [12:54] <EcK_evilmau5> My minecraft does not start
#904 [12:54] <CubeTheThird> EcK_evilmau5, what happens?
#905 [12:55] <EcK_evilmau5> I dont know
#906 [12:55] <Gokucraft3r> absol
#907 [12:55] <Mark> Why when I change my password does it say I have entered the e mail or password wrong when I have put it in right please help
#908 [12:55] <CubeTheThird> EcK_evilmau5, then how do you know it doesn't start. You try opening the program and nothing happens?
#909 [12:55] <CubeTheThird> ??> Mark login/throttle
#910 [12:55] <Absol> Mark: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#911 [12:55] <Absol> Mark: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#912 [12:55] <EcK_evilmau5> crashes
#913 [12:56] <CubeTheThird> EcK_evilmau5, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#914 [12:56] <Gokucraft3r> absol Help with the problem
#915 [12:56] <EcK_evilmau5> Okay
#916 [12:56] <Mark> Thank you I will try that
#917 [12:56] <CubeTheThird> Gokucraft3r, Absol is a robot
#918 [12:56] <Blaster> So is there any information other than TID that can prove my ownership?
#919 [12:57] <Gokucraft3r> That I put in the block
#920 [12:57] * Cherryy [Cherryy@notlogged] has joined #minecrafthelp
#921 [12:57] <CubeTheThird> Blaster, considering when you bought the account, you're welcome to contact Mojang, but it's difficult to say if they can do anything
#922 [12:57] <CubeTheThird> Blaster, considering when you bought the account, you're welcome to contact Mojang, but it's difficult to say if they can do anything
#923 [12:57] * Cherryy [Cherryy@notlogged] has left #minecrafthelp
#924 [12:57] <CubeTheThird> ??> Blaster account/trans-id/DIBS
#925 [12:57] <Absol> Blaster: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#926 [12:57] <EcK_evilmau5> file:///C:/Users/RICARDO%20ACEVEDO/Desktop/DxDiag.txt
#927 [12:57] <Absol> Blaster: Contact Mojang directly stating that you paid via the DIBS system; they will provider further instructions.
#928 [12:57] <CubeTheThird> EcK_evilmau5, you have to paste it onto the website. We can't access files on your computer
#929 [12:57] * EragonBromson [EragonBromson@notlogged] has joined #minecrafthelp
#930 [12:57] * EragonBromson [EragonBromson@notlogged] has quit. (Client Quit)
#931 [12:57] <Blaster> I can't remember if I paid via DIBS or by Paypal, it was probably paypal
#932 [12:58] <CubeTheThird> Blaster, DIBS is the system Mojang used to accept payments. Not what people used to pay
#933 [12:58] <Blaster> Do you know what the further instructions are because if it involves digging through transaction histories it might not be possible to find anything
#934 [12:58] <Blaster> Ah
#935 [12:58] <CubeTheThird> Blaster, and no, I have no idea what they'll ask
#936 [12:58] <EcK_evilmau5> Well
#937 [12:58] <EcK_evilmau5> http://paste.ubuntu.com/23579523/
#938 [12:59] <CubeTheThird> Blaster, technically, because you weren't the one who purchased the account, you aren't even legally the owner
#939 [12:59] <EcK_evilmau5> And, now?
#940 [12:59] <CubeTheThird> EcK_evilmau5, one moment
#941 [12:59] <EcK_evilmau5> Okay
#942 [12:59] <CubeTheThird> EcK_evilmau5, download and install https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-Windows-7-Windows-Vista-exe-?product=81507
#943 [12:59] * Mark [Mark@notlogged] has quit. (Ping timeout: 195 seconds)
#944 [13:00] <EcK_evilmau5> Thats it?
#945 [13:01] * slimy_beany [slimy_beany@notlogged] has joined #minecrafthelp
#946 [13:01] <Gokucraft3r> Which I put in the file name% SystemRoot% \ System32 \ drivers \ etc \ hosts as the "File name"
#947 [13:01] <CubeTheThird> EcK_evilmau5, assuming it installs correctly, yes
#948 [13:01] <CubeTheThird> Gokucraft3r, yes. That's what the instructions say
#949 [13:01] <Labs> is there anything that cab be done for my account?
#950 [13:01] <Labs> can*
#951 [13:02] <CubeTheThird> Labs, you say you only have issues once you login to a server?
#952 [13:02] * magic [magic@notlogged] has joined #minecrafthelp
#953 [13:02] <Labs> yes but i never play in anything eles i rarely go in my solo worlds
#954 [13:03] <Gokucraft3r> Yes, but what do I put in the name of the file?
#955 [13:03] <magic> Hello there, I am trying to play linux ubuntu on 16.04 64 bit version but I am having some trouble, is there anyone who could help me set it up?
#956 [13:03] <CubeTheThird> Gokucraft3r, %SystemRoot%\System32\drivers\etc\hosts. That is the file name
#957 [13:03] <CubeTheThird> Labs, what game version are you using?
#958 [13:03] <CubeTheThird> magic, what's the problem?
#959 [13:03] <Labs> i thought it was because someone asked me to fix a mistake in my name then i did and my hacker showed up but i dont know anymore
#960 [13:04] <Labs> 1.8
#961 [13:04] <CubeTheThird> Labs, does it happen if you play the most recent version 1.11?
#962 [13:04] <magic> i've downloaded it from the minecraft.net webstie, and it downloads as a .jar file
#963 [13:04] <CubeTheThird> Labs, and are you using the official game launcher?
#964 [13:04] * slimy_beany [slimy_beany@notlogged] has quit. (Ping timeout: 195 seconds)
#965 [13:04] <CubeTheThird> magic, yes that's right
#966 [13:04] <Gokucraft3r> I already put it on the notebook now that I do
#967 [13:04] <magic> i went looking through the file but i can't find the game itself
#968 [13:04] <magic> through the files*
#969 [13:05] <Labs> i dont know i havent tryed but i dont know if its compatible with the servers i play on
#970 [13:05] <CubeTheThird> Gokucraft3r, remove all lines in the file that contain minecraft or mojang
#971 [13:05] <CubeTheThird> magic, you're supposed to run the file with: java -jar Minecraft.jar
#972 [13:05] <magic> ok one sec
#973 [13:05] <CubeTheThird> Labs, and about the launcher..?
#974 [13:05] <Labs> um what does the official launcher look like?
#975 [13:05] <CubeTheThird> ??> Labs launcher/log
#976 [13:06] <Absol> Labs: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#977 [13:06] <Absol> Labs: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#978 [13:06] <CubeTheThird> Labs, just do that ^^^^
#979 [13:06] <Gokucraft3r> which lines
#980 [13:06] <Labs> i dont know what that means im bad with technology im sorry
#981 [13:06] <magic> CubeTheThrid, looks like i have to install a java package, which do you remmomend?
#982 [13:06] <CubeTheThird> Labs, read what Absol said
#983 [13:06] <CubeTheThird> Gokucraft3r, in the file...?
#984 [13:06] <CubeTheThird> magic, openjdk 8 is fine
#985 [13:07] <Labs> what text?
#986 [13:07] <Gokucraft3r> As well I give it to open in the notebook and save and desues I look for the program files and that I open
#987 [13:07] <magic> CubeTheThird, is there a launcher for linux distros?
#988 [13:07] <CubeTheThird> magic, the .jar is the launcher
#989 [13:07] <Gokucraft3r> I search the x86 program files and I get only the minecraft folder
#990 [13:07] <Labs> my launcher says " minecraft launcher 1.6.70 "
#991 [13:07] <CubeTheThird> magic, there will be a new one sometime next year, but it's not out yet
#992 [13:07] <CubeTheThird> Labs, I need to see the contents of the launcher log
#993 [13:08] <magic> CubeTheThird, gotcha thanks, downloading java package now
#994 [13:08] <CubeTheThird> magic, a .jar file is a java executable. it's the same format as a .zip which is why you can open it
#995 [13:08] <Labs> im copying whats in the launcher log correct?
#996 [13:08] <CubeTheThird> Labs, yes..
#997 [13:09] <Gokucraft3r> I search the x86 program files and I get only the minecraft folder
#998 [13:09] * EcK_evilmau5 [EcK_evilmau5@notlogged] has quit. (Ping timeout: 195 seconds)
#999 [13:09] <Gokucraft3r> Look, my friend, write me what I have to do on the pad and all that, please.
#1000 [13:09] <CubeTheThird> Gokucraft3r, ... that is not where the file is. it's in System32\drivers\etc\hosts
#1001 [13:09] <Labs> i think i did it
#1002 [13:10] <CubeTheThird> Labs, give the link to your paste here
#1003 [13:10] <magic> CubeTheThird, thanks it working great, quick question is there anyway to launch the launcher without having to go through a terminal?
#1004 [13:10] <Labs> http://paste.ubuntu.com/23579578/
#1005 [13:10] <CubeTheThird> magic, you could make a bash script
#1006 [13:10] <magic> CubeTheThird, I'm a linux noob so thats beyond me but I will look into it, thanks for the help
#1007 [13:11] <CubeTheThird> Labs, ok that's fine then. If you're continuously having issues, I can only recommend using the latest version, playing on a different server, and maybe doing a malware scan
#1008 [13:11] <CubeTheThird> ??> Labs av/adwcleaner
#1009 [13:11] * Delaxarnyazer [Delaxarnyazer@notlogged] has quit. (Ping timeout: 206 seconds)
#1010 [13:11] <Absol> Labs: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1011 [13:11] <Absol> Labs: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1012 [13:12] <Gokucraft3r> Friend between already deleted the host
#1013 [13:12] <CubeTheThird> Gokucraft3r, if you've deleted it then close and re-open the launcher, and try again
#1014 [13:13] <Gokucraft3r> Not if the host deleted it?
#1015 [13:13] * Delaxarnyazer [Delaxarnyazer@notlogged] has joined #minecrafthelp
#1016 [13:13] <CubeTheThird> Gokucraft3r, umm.. what? I don't understand
#1017 [13:14] <Gokucraft3r> That if I delete the host file
#1018 [13:14] <CubeTheThird> Gokucraft3r, you could try just deleting it if you want... editing it would be preferable though
#1019 [13:15] <Gokucraft3r> As I say I give you right click edit and I put
#1020 [13:15] <CubeTheThird> Gokucraft3r, remove all the lines with mojang and minecraft in them
#1021 [13:17] <Gokucraft3r> Ok friend, now what do I do after deleting the lines, I give him the money and I get the scanner and where I keep it and how I keep it or what
#1022 [13:18] <CubeTheThird> Gokucraft3r, what? money? scanner? I have no idea what you're talking about
#1023 [13:18] <CubeTheThird> Gokucraft3r, after you remove the lines and save the file, try opening the game again
#1024 [13:19] <Gokucraft3r> That if after removing the lines they say wet I do
#1025 [13:19] <CubeTheThird> Gokucraft3r, save the file, and try playing again
#1026 [13:20] <Gokucraft3r> Friend and keep it as txt or as
#1027 [13:20] <Gokucraft3r> If I save it as host.txt or as
#1028 [13:21] <CubeTheThird> Gokucraft3r, uhg. Save it somewhere as just host then move it to replace the original hosts
#1029 [13:23] <Gokucraft3r> many thanks
#1030 [13:24] * Renascos [Renascos@notlogged] has joined #minecrafthelp
#1031 [13:24] <Renascos> Hello
#1032 [13:24] <CubeTheThird> hello Renascos
#1033 [13:25] <Renascos> I can help
#1034 [13:25] <Gokucraft3r> Friend another question
#1035 [13:26] <CubeTheThird> Renascos, with?
#1036 [13:26] <Gokucraft3r> Is that I bought an account before and then they removed the premium my mail was santiagocarreno2003@hotmail.com
#1037 [13:26] <CubeTheThird> Gokucraft3r, yes..?
#1038 [13:26] <CubeTheThird> Gokucraft3r, you have to contact Mojang about this
#1039 [13:26] <CubeTheThird> ??> Gokucraft3r mojang/email
#1040 [13:26] <Absol> Gokucraft3r: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1041 [13:26] <Absol> Gokucraft3r: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1042 [13:26] <Gokucraft3r> And in that account had bought an optifine layer
#1043 [13:27] <Blaster> Hello again, managed to get into paypal
#1044 [13:27] <Blaster> But transaction history older than 2013 can't be viewed?
#1045 [13:27] <CubeTheThird> ??> Blaster paypal/history
#1046 [13:27] <Absol> Blaster: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#1047 [13:28] * Renascos [Renascos@notlogged] has quit. (Ping timeout: 195 seconds)
#1048 [13:28] * Renascos [Renascos@notlogged] has joined #minecrafthelp
#1049 [13:28] <Renascos> I was robbed of the minecraft account
#1050 [13:29] <CubeTheThird> Renascos, why do you say that?
#1051 [13:30] <Blaster> thanks, i've found it now
#1052 [13:30] <CubeTheThird> Blaster, ah good!
#1053 [13:30] <Renascos> Star?
#1054 [13:30] <Renascos> What
#1055 [13:30] <CubeTheThird> Renascos, why do you say your account has been stolen?
#1056 [13:32] <Renascos> Because I need help
#1057 [13:32] <CubeTheThird> Renascos, how do you know your account was stolen?
#1058 [13:32] <Blaster> CubeTheThird which of these 4 things do I need the TID for
#1059 [13:33] <Blaster> Payment To Mojang AB
#1060 [13:33] <Blaster> Currency conversion
#1061 [13:33] <Blaster> Currency Conversion again
#1062 [13:33] <Blaster> Transfer from Credit Card
#1063 [13:33] * kinggoesgaming [kinggoesgaming@notlogged] has joined #minecrafthelp
#1064 [13:33] <CubeTheThird> Blaster, umm... what? where is this list coming from?
#1065 [13:33] <Blaster> Paypal
#1066 [13:33] <Blaster> The transaction consists of 4 transactions
#1067 [13:33] <CubeTheThird> Blaster, ohhh. I would imagine the payment to Mojang
#1068 [13:33] <Blaster> I assume it's the final dated one of "Payment to Mojang AB"
#1069 [13:33] <Blaster> ok
#1070 [13:34] <Blaster> Is there something specific I should put in the subject or message?
#1071 [13:34] <CubeTheThird> Blaster, that you're trying to recover your account?
#1072 [13:35] <Renascos> Because they changed the name, the password and I stole the email
#1073 [13:35] * Assaincraft_YT [Assaincraft_YT@notlogged] has joined #minecrafthelp
#1074 [13:35] <CubeTheThird> Renascos, ok. You'll have to contact Mojang about this
#1075 [13:35] <CubeTheThird> ??> Renascos mojang/email
#1076 [13:35] <Absol> Renascos: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1077 [13:35] <Absol> Renascos: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1078 [13:36] * Assaincraft_YT [Assaincraft_YT@notlogged] has quit. (Client Quit)
#1079 [13:36] * Chief_Smarties [Chief_Smarties@notlogged] has joined #minecrafthelp
#1080 [13:36] <Renascos> I also stole the mojang account
#1081 [13:37] <Chief_Smarties> Yo why does my minecraft account say it was deleted?
#1082 [13:37] <Lutzee> I..
#1083 [13:38] <CubeTheThird> Renascos, ... you stole an account and you want help with it? go buy a legit account from minecraft.net/store
#1084 [13:38] <CubeTheThird> Chief_Smarties, what is your minecraft username?
#1085 [13:40] <Renascos> They did not steal from me
#1086 [13:40] <Chief_Smarties> ChiefSmarties
#1087 [13:40] <Chief_Smarties> Is my Username
#1088 [13:40] <CubeTheThird> Renascos, buy an account from minecraft.net/store
#1089 [13:41] <CubeTheThird> Chief_Smarties, where are you seeing it was deleted?
#1090 [13:41] <Renascos> No ,i have minecraft account
#1091 [13:42] <Chief_Smarties> I couldn't log in on computer so i went to login on mojand.com and it says that your account was deleted. For re information receive some help from our help forums
#1092 [13:42] <CubeTheThird> Renascos, but you stole it right?
#1093 [13:42] * Blockhope [Blockhope@notlogged] has joined #minecrafthelp
#1094 [13:42] <CubeTheThird> Chief_Smarties, hmm you'll have to contact Mojang about that
#1095 [13:42] <CubeTheThird> ??> Chief_Smarties mojang/email
#1096 [13:42] <Absol> Chief_Smarties: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1097 [13:42] <Absol> Chief_Smarties: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1098 [13:43] <Chief_Smarties> Thx
#1099 [13:43] <Renascos> Cubethethethird. I do not speak English well
#1100 [13:44] * cjr [cjr@notlogged] has joined #minecrafthelp
#1101 [13:44] <CubeTheThird> Renascos, did you purchase your account?
#1102 [13:44] <Blockhope> Are there any admin support tech here that can help me?
#1103 [13:44] <CubeTheThird> Blockhope, help with what?
#1104 [13:44] <Blaster> Also, dumb question
#1105 [13:45] <CubeTheThird> yes...?
#1106 [13:45] <Blaster> But if I know the identity of who ended up owning the stolen account
#1107 [13:45] <Blaster> Is that against the TOS or something for them to be buying / selling stolen accounts?
#1108 [13:45] <Renascos> I can not buy another
#1109 [13:45] * cjr [cjr@notlogged] has quit. (Client Quit)
#1110 [13:45] <Lutzee> Blaster: yes.
#1111 [13:46] * Gokucraft3r [Gokucraft3r@notlogged] has quit. (Ping timeout: 195 seconds)
#1112 [13:46] <Lutzee> Accounts are the property of the person who paid for them, and only that person.
#1113 [13:46] <CubeTheThird> Renascos, you did not answer my question
#1114 [13:46] <Blockhope> I had recently converted an old account to mojang and used temporary things like a temporary email and also a random birthday because I was waiting to set up a laptop to my sister.
#1115 [13:46] <Renascos> Soy argentino y no tengo dinero para comprar otra
#1116 [13:46] <Blaster> Lutzee should I report the main UUID of the current "owner" of my account
#1117 [13:47] <Lutzee> UUID is an identifier for an account, it doesn't change
#1118 [13:47] <Blockhope> Now that I'm setting up this laptop as a christmas gift for my sister I'm changing all the settings over to the email I just made for her but the birthday is the only unchangeable setting.
#1119 [13:47] <Blaster> I know
#1120 [13:47] <Blaster> what I mean is
#1121 [13:47] * Chief_Smarties [Chief_Smarties@notlogged] has quit. (Quit: Web client closed)
#1122 [13:47] <CubeTheThird> Blaster, you'll have to contact Mojang if you want to have that changed
#1123 [13:47] <Blaster> I know the UUID of the other accounts of the user that ended up purchasing my stolen account
#1124 [13:47] <CubeTheThird> oops wrong person
#1125 [13:47] <CubeTheThird> ??> Blockhope mojang/email
#1126 [13:47] <Absol> Blockhope: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1127 [13:47] <Absol> Blockhope: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1128 [13:47] * Shlobdon [Shlobdon@notlogged] has joined #minecrafthelp
#1129 [13:48] <Blaster> Heck, I even spoke to him on steam
#1130 [13:48] <Renascos> Sorry
#1131 [13:48] <Renascos> Yes
#1132 [13:48] * minecrafthelp954 [minecrafthelp954@notlogged] has joined #minecrafthelp
#1133 [13:48] <Lutzee> Blaster: Honestly not much mojang can really do about a list of possibly compromised accounts.
#1134 [13:49] <CubeTheThird> Renascos, if you purchased the account, and someone has stolen it, you need to contact Mojang
#1135 [13:49] <Blockhope> I can change the email I came here in hopes to get the birthday changed over.
#1136 [13:49] * Giwi [Giwi@notlogged] has joined #minecrafthelp
#1137 [13:50] <mattym> Blockhope, You will need to contact Mojang via the form for that.
#1138 [13:50] * Renascos_ [Renascos_@notlogged] has joined #minecrafthelp
#1139 [13:50] <Giwi> Okay so, one of my friends hasn't been able to login to a minecraft server for the past 9 days.
#1140 [13:50] <Renascos_> Hello?
#1141 [13:50] <CubeTheThird> Renascos_, if you purchased the account, and someone has stolen it, you need to contact Mojang
#1142 [13:50] <Blockhope> Is there a contact number I could use? In my time with forum requests I've waited months without reply before.
#1143 [13:51] <CubeTheThird> Giwi, only a specific server?
#1144 [13:51] <CubeTheThird> Blockhope, there is no number, though they have a fairly short wait last I checked
#1145 [13:51] <Lutzee> Blockhope: no, the average response time is 3-4 working days.
#1146 [13:51] <Giwi> It gives an error of: "java.net.ConnectException: Connection timed out: no further information:"
#1147 [13:51] <Blockhope> Alright.
#1148 [13:51] <Giwi> No it's any server
#1149 [13:51] <CubeTheThird> Giwi, are you currently on your friend's computer?
#1150 [13:51] * minecrafthelp954 [minecrafthelp954@notlogged] has quit. (Ping timeout: 195 seconds)
#1151 [13:51] * Renascos [Renascos@notlogged] has quit. (Ping timeout: 195 seconds)
#1152 [13:51] <Giwi> No I am not
#1153 [13:52] <Giwi> We've tried restarting the router, restarting MC, restarting the PC
#1154 [13:52] <Giwi> All that
#1155 [13:52] <Renascos_> As?
#1156 [13:53] <CubeTheThird> Giwi, it would be easier to diagnose the issue if you or your friend join here from their computer
#1157 [13:53] <Giwi> We don't know what to do now and we've even talked to the server's technicians to try and get help and it hasn't done much either
#1158 [13:53] <Giwi> Yeah one second, I'll ask them
#1159 [13:53] * Renascos [Renascos@notlogged] has joined #minecrafthelp
#1160 [13:53] <Renascos> As?
#1161 [13:53] * hugo [hugo@notlogged] has joined #minecrafthelp
#1162 [13:53] * hugo [hugo@notlogged] has quit. (Client Quit)
#1163 [13:53] <CubeTheThird> Renascos, I've told you what to do
#1164 [13:54] * leonardo222111 [leonardo222111@notlogged] has joined #minecrafthelp
#1165 [13:54] <Shlobdon> Giwi, make her run a speedtest on http://www.speedtest.net/
#1166 [13:54] <Shlobdon> Unlikely that the connection speeds are so awful she can't connect, but it's possible I assume
#1167 [13:55] <Renascos> Yes, but as a contact to mojang
#1168 [13:55] * RIQUELME [RIQUELME@notlogged] has joined #minecrafthelp
#1169 [13:55] <CubeTheThird> ??> Renascos mojang/email
#1170 [13:55] <Absol> Renascos: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1171 [13:55] <Absol> Renascos: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1172 [13:55] * Kolbiysmith [Kolbiysmith@notlogged] has joined #minecrafthelp
#1173 [13:55] <Renascos> Ok thanks
#1174 [13:56] * Blockhope [Blockhope@notlogged] has quit. (Ping timeout: 195 seconds)
#1175 [13:57] <Kolbiysmith> I have the pocket addition of minecraft and I went to sign into my Microsoft acount and it just brings me back to the main minecraft screen when I click "sign into Microsoft acount"
#1176 [13:57] * deep [deep@notlogged] has joined #minecrafthelp
#1177 [13:57] * Shlobdon [Shlobdon@notlogged] has quit. (Quit: Web client closed)
#1178 [13:58] * gabrielfmz1 [gabrielfmz1@notlogged] has joined #minecrafthelp
#1179 [13:58] <deep> need help
#1180 [13:58] <Kolbiysmith> Yes
#1181 [13:58] <CubeTheThird> deep, ...with?
#1182 [13:58] * gabrielfmz1 [gabrielfmz1@notlogged] has quit. (Client Quit)
#1183 [13:58] * hayaz12 [hayaz12@notlogged] has joined #minecrafthelp
#1184 [13:58] * PugaBear [PugaBear@notlogged] has quit. (Ping timeout: 198 seconds)
#1185 [13:58] <CubeTheThird> Kolbiysmith, we mostly support the PC edition here. I recommend you look on the minecraft forums for info about your issue
#1186 [13:58] <deep> i bough minecraft and now it only shows demo
#1187 [13:58] <CubeTheThird> deep, what is your minecraft username?
#1188 [13:59] <deep> XxchaosXx01
#1189 [13:59] <CubeTheThird> deep, can you login to account.mojang.com/me
#1190 [13:59] <deep> yes
#1191 [13:59] * hayaz12 [hayaz12@notlogged] has quit. (Client Quit)
#1192 [14:00] <CubeTheThird> deep, do you see your minecraft username on that page?
#1193 [14:00] <deep> no
#1194 [14:00] <CubeTheThird> deep, then you are logging in with the wrong email address
#1195 [14:00] <deep> no
#1196 [14:01] <CubeTheThird> deep, that wasn't a question. I'm telling you
#1197 [14:01] <deep> how do i find out what email i use than
#1198 [14:01] <CubeTheThird> deep, try logging into the website with all of your emails, or search your emails from the confirmation email of your account purchase
#1199 [14:01] <CubeTheThird> deep, if you can't find the right email, you'll have to contact Mojang
#1200 [14:01] * leonardo222111 [leonardo222111@notlogged] has quit. (Quit: Web client closed)
#1201 [14:01] <deep> ok
#1202 [14:01] * Lombaxy [Lombaxy@notlogged] has joined #minecrafthelp
#1203 [14:01] * Kolbiysmith [Kolbiysmith@notlogged] has quit. (Ping timeout: 195 seconds)
#1204 [14:03] <deep> i cant find it help me
#1205 [14:03] * PugaBear [PugaBear@notlogged] has joined #minecrafthelp
#1206 [14:03] <deep> i use all email
#1207 [14:04] <CubeTheThird> ??> deep mojang/email
#1208 [14:04] <Absol> deep: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1209 [14:04] <Absol> deep: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1210 [14:04] <deep> ok
#1211 [14:05] <deep> how do i send email
#1212 [14:06] <deep> there is no option
#1213 [14:06] <urielsalis> deep, check the first link
#1214 [14:06] * Lindsay1 [Lindsay1@notlogged] has joined #minecrafthelp
#1215 [14:07] <deep> minecraft login right
#1216 [14:08] <deep> i am so confused
#1217 [14:08] <CubeTheThird> <Absol> deep: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1218 [14:08] <CubeTheThird> <Absol> deep: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1219 [14:08] <CubeTheThird> read
#1220 [14:08] * GamerExplosao [GamerExplosao@notlogged] has joined #minecrafthelp
#1221 [14:08] * GamerExplosao [GamerExplosao@notlogged] has joined #minecrafthelp
#1222 [14:09] * GamerExplosao [GamerExplosao@notlogged] has left #minecrafthelp
#1223 [14:09] <deep> thanks
#1224 [14:11] <deep> ok i send them email now
#1225 [14:12] <deep> now what should i do now
#1226 [14:13] * CubeTheThird [CubeTheThird@notlogged] has joined #minecrafthelp
#1227 [14:16] <urielsalis> deep, you wait for them to answer
#1228 [14:16] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#1229 [14:17] <urielsalis> o/ jjs999jjs
#1230 [14:17] * Mango_ [Mango_@notlogged] has joined #minecrafthelp
#1231 [14:17] <Mango_> hello... .-.
#1232 [14:17] <jjs999jjs> cheers urielsalis
#1233 [14:17] <Lutzee> hi Mango_
#1234 [14:17] <Mango_> Is Mojang able to revert a namechange, after you change your name on accident?
#1235 [14:18] <GreyVulpine> Yes, you can change your name back after 30 days, names are reserved for 37 days
#1236 [14:18] <GreyVulpine> So you have a week to change it back to your original name
#1237 [14:18] <urielsalis> GreyVulpine, I think he means before the 30 days
#1238 [14:18] <Mango_> So, if I email them, I can change it back to my old ne?
#1239 [14:18] <urielsalis> Mango_, and in that case, no, its not possible
#1240 [14:18] <Mango_> one*
#1241 [14:18] <Mango_> Dang, because my friend took my name, and now I hate him for it
#1242 [14:18] <urielsalis> Mango_, you have to manually change it yourself in 30 days
#1243 [14:19] <urielsalis> Mango_, names are reserved for 37 days, you should have had a week to change it back
#1244 [14:19] <Mango_> He changed it today...
#1245 [14:19] <Mango_> so wdym change it back
#1246 [14:19] <Mango_> because ur literally no help at all rn.
#1247 [14:19] * Bostmini [Bostmini@notlogged] has joined #minecrafthelp
#1248 [14:20] <urielsalis> Mango_, if he has the new name already there is nothing you can do
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#1250 [14:20] <Lord_Ralex> Ignoring what we are saying is you having a problem
#1251 [14:20] <Lord_Ralex> It's not us being no help
#1252 [14:20] <Mango_> No, if he emails them
#1253 [14:20] <Mango_> Not me.
#1254 [14:20] <Mango_> But if he emails them
#1255 [14:20] <Mango_> Asking for a reverted namechange back to his old username
#1256 [14:20] <Mango_> Since he did it today
#1257 [14:20] <GreyVulpine> Unless the name is of an offensive nature, Mojang doesn't do namechanges
#1258 [14:20] * ThePvPFranko [ThePvPFranko@notlogged] has joined #minecrafthelp
#1259 [14:20] <ThePvPFranko> Hello ?
#1260 [14:20] <Mango_> oml
#1261 [14:20] <Mango_> community help isn't any help at all
#1262 [14:20] <ThePvPFranko> Im speack spanish
#1263 [14:20] <Mango_> y'all are aids at trying to help out
#1264 [14:21] <GreyVulpine> !k Mango_
#1265 [14:21] * GreyBot kicked Mango_ from #minecrafthelp (Reason: ango_ :<Kicks:1494>)
#1266 [14:21] <GreyVulpine> Yeah, right
#1267 [14:21] <ThePvPFranko> Im not speak very good english
#1268 [14:21] <ThePvPFranko> I need help
#1269 [14:21] <Lutzee> ??> ThePvPFranko lang/es
#1270 [14:21] * Mango_ [Mango_@notlogged] has joined #minecrafthelp
#1271 [14:21] <Absol> ThePvPFranko: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#1272 [14:21] <Mango_> *claps slowly*
#1273 [14:21] * Lord_Ralex kicked Mango_ from #minecrafthelp (Reason: ango_ :Then stop being an idiot and listen)
#1274 [14:21] <GreyVulpine> !kb Mango_
#1275 [14:21] <ThePvPFranko> hola?
#1276 [14:21] <ThePvPFranko> alguien habla español?
#1277 [14:21] <ThePvPFranko> Necesito ayuda
#1278 [14:21] <GreyVulpine> ThePvPFranko - We speak only English here
#1279 [14:21] <ThePvPFranko> Ok
#1280 [14:21] <ThePvPFranko> I using traslator
#1281 [14:22] <ThePvPFranko> I need help
#1282 [14:22] * SpeedyBunny_ [SpeedyBunny_@notlogged] has joined #minecrafthelp
#1283 [14:22] <urielsalis> ThePvPFranko, sure, what is your issue? :)
#1284 [14:22] * JS_LY_MS_145 [JS_LY_MS_145@notlogged] has joined #minecrafthelp
#1285 [14:22] <SpeedyBunny_> my minecraft crash every time!
#1286 [14:22] <urielsalis> SpeedyBunny_, you have a crash report?
#1287 [14:23] <ThePvPFranko> I want to enter my minecraft account but I put all the data and I go to the demo, my account is bought by 2009 or there.
#1288 [14:23] <SpeedyBunny_> wait plz
#1289 [14:23] <urielsalis> ThePvPFranko, what is your username?\
#1290 [14:23] <SpeedyBunny_> SpeedyBunny_
#1291 [14:23] <ThePvPFranko> ThePvPFranko
#1292 [14:23] <urielsalis> ??> SpeedyBunny_ irc/multitasking
#1293 [14:23] <Absol> SpeedyBunny_: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#1294 [14:23] <urielsalis> ThePvPFranko, I dont see a account registered with that name, you are sure?
#1295 [14:24] <ThePvPFranko> Yes
#1296 [14:24] <ThePvPFranko> or
#1297 [14:24] <SpeedyBunny_> . . .
#1298 [14:24] <ThePvPFranko> GamesYTutoriales But that's my old name
#1299 [14:24] * JS_LY_MS_145 [JS_LY_MS_145@notlogged] has quit. (Client Quit)
#1300 [14:24] <urielsalis> ThePvPFranko, also not found. one moment
#1301 [14:24] <ThePvPFranko> Ok
#1302 [14:25] <urielsalis> ThePvPFranko, I can see the newest name is TuVeuxDuPaing
#1303 [14:25] <SpeedyBunny_> my minecraft crash every timeeeeee! :,v
#1304 [14:25] <urielsalis> ThePvPFranko, changed yesterday aty 8:21pm
#1305 [14:25] * Renascos [Renascos@notlogged] has quit. (Ping timeout: 195 seconds)
#1306 [14:25] <urielsalis> ??> SpeedyBunny_ launcher/crash-log
#1307 [14:25] <Absol> SpeedyBunny_: We need to see your crash log, which appears after a crash.
#1308 [14:25] <Absol> SpeedyBunny_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1309 [14:26] <ThePvPFranko> Yesterday? Never change anything
#1310 [14:26] <urielsalis> ??> ThePvPFranko account/send-email
#1311 [14:26] <Absol> ThePvPFranko: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1312 [14:26] <Absol> ThePvPFranko: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1313 [14:27] <urielsalis> ??> ThePvPFranko account/trans-id
#1314 [14:27] <Absol> ThePvPFranko: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1315 [14:27] <ThePvPFranko> Stop , what=
#1316 [14:27] <ThePvPFranko> ?
#1317 [14:27] <CubeTheThird> ThePvPFranko, follow the instructions Absol gave you to contact Mojang
#1318 [14:28] <ThePvPFranko> It's because I speak Spanish and I can not translate everything
#1319 [14:28] <urielsalis> ThePvPFranko, ok
#1320 [14:28] <urielsalis> ThePvPFranko, Parece que alguien cambio el nombre de tu cuenta/la migro a otro email
#1321 [14:28] <urielsalis> ThePvPFranko, solo Mojang puede arreglar eso
#1322 [14:29] <ThePvPFranko> Ahh
#1323 [14:29] <urielsalis> ThePvPFranko, Manda un email a Mojang con tu Transaction ID, Email y cualquier otra informacion relevante usando http://is.gd/email_mojang
#1324 [14:29] <ThePvPFranko> Y como es eso de que tengo que enviar a Mojang
#1325 [14:29] <SpeedyBunny_> My minecraft started crashing from today every 30 minutes. . . To see that problem I wanted to fix it erasing all the .minecraft and disgrace me my mods and everything I had. . . But I started to crash more often than not I make this report please help me fix it!
#1326 [14:29] <urielsalis> ThePvPFranko, en https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- podes ver cuanto van a tardar
#1327 [14:29] <ThePvPFranko> Transaction?
#1328 [14:29] <ThePvPFranko> que es eso ?
#1329 [14:29] <urielsalis> ThePvPFranko, y en http://help.mojang.com/customer/portal/articles/361380 podes ver como tener tu Transaction ID
#1330 [14:29] <urielsalis> ThePvPFranko, es como tu recibo
#1331 [14:29] <SpeedyBunny_> yo en el traductor y hablas español ;-;
#1332 [14:30] <mattym> SpeedyBunny_, You were already given instructions to get us the crash log
#1333 [14:30] <SpeedyBunny_> vr
#1334 [14:30] <ThePvPFranko> Uriel , eso significa que aca :http://help.mojang.com/customer/portal/articles/361380 , veo mi recibo ,y despues ese recibo lo envio a mojang aca http://is.gd/email_mojang ?
#1335 [14:30] <SpeedyBunny_> vrg
#1336 [14:30] <SpeedyBunny_> voy a formatear mi pc alv
#1337 [14:31] <mattym> SpeedyBunny_, Speak english please.
#1338 [14:31] <ThePvPFranko> uriel ?
#1339 [14:31] <urielsalis> ThePvPFranko, yes?
#1340 [14:31] <urielsalis> SpeedyBunny_, english please
#1341 [14:32] <urielsalis> ThePvPFranko, si
#1342 [14:32] <ThePvPFranko> El mensaje que mande arriba tengo que hacer eso ?
#1343 [14:32] <ThePvPFranko> Y despues que , me dan otra cuenta o como
#1344 [14:32] <ThePvPFranko> O me recuperan la mia ?
#1345 [14:32] <urielsalis> ThePvPFranko, recuperan la tuya
#1346 [14:33] <ThePvPFranko> Ok , voy a hacer eso y te informo que me dicen
#1347 [14:34] <ThePvPFranko> Uriel
#1348 [14:34] * SpeedyBunny_ [SpeedyBunny_@notlogged] has quit. (Ping timeout: 195 seconds)
#1349 [14:35] <urielsalis> ThePvPFranko, ok
#1350 [14:35] * george [george@notlogged] has joined #minecrafthelp
#1351 [14:35] * george [george@notlogged] has quit. (Client Quit)
#1352 [14:35] <ThePvPFranko> Uriel pregunta
#1353 [14:35] * RIQUELME [RIQUELME@notlogged] has quit. (Ping timeout: 195 seconds)
#1354 [14:35] <Giwi> Okay I'm back.
#1355 [14:35] <ThePvPFranko> Me dice esto mira , uno de los email que encontre :Thank you for registering as somoting at minecraft.net! To complete your registration and activate your account, click this link now: https://www.minecraft.net/verifyemail?name=somoting&key=aq8nlu34fv8icb63 Didn't register? If so you can safely ignore this email. Thank you for playing Minecraft, Team Mojang
#1356 [14:35] <Giwi> She logs onto MC, goes to the server list, clicks the server we play and tries to log in
#1357 [14:36] <Giwi> It says this exactly:
#1358 [14:36] <Giwi> "java.net.ConnectException: Connection timed out: no further information:"
#1359 [14:36] <urielsalis> ThePvPFranko, you registered a new accoiunt?
#1360 [14:36] <urielsalis> Giwi, what antivirus you have?
#1361 [14:36] <ThePvPFranko> En español porfavor
#1362 [14:37] <ThePvPFranko> Ese mail es de 2012
#1363 [14:37] <Giwi> I'll ask her what she has, gimme a sec.
#1364 [14:37] * Blaster [Blaster@notlogged] has quit. (Quit: Leaving)
#1365 [14:37] <Giwi> I'm assuming she would just have an active Windows Firewall though.
#1366 [14:37] <urielsalis> Giwi, can you tell here to come? We dont like having a proxy
#1367 [14:37] <urielsalis> ThePvPFranko, registraste una nueva cuenta?
#1368 [14:38] <ThePvPFranko> No , siempre use la misma
#1369 [14:38] <Giwi> Hm? A proxy?
#1370 [14:38] <Giwi> Oh like me relaying her stuff?
#1371 [14:38] <urielsalis> ThePvPFranko, inclui eso en el mail a mojang
#1372 [14:38] <urielsalis> Giwi, yup
#1373 [14:38] <urielsalis> Giwi, is faster to talk directly :P
#1374 [14:38] <Giwi> I don't know if she could get on. She stopped responding to my messages too but yes I'll try and get her on. I understand
#1375 [14:39] <urielsalis> Giwi, Thanks :)
#1376 [14:39] <ThePvPFranko> Uriel estoy muy perdido
#1377 [14:39] <Giwi> She can't get on. Her mom has her laptop right now.
#1378 [14:40] <ThePvPFranko> Yo puedo entrar a la cuenta de mojang y a la cuenta de minecraft.net , no me deja entrar al juego
#1379 [14:40] <urielsalis> Giwi, sure, tell her to join when he is able to use the pc, we need her to be able to to troubleshoot
#1380 [14:40] <urielsalis> ThePvPFranko, manda el email a Mojang, no podemos hacer mas aca
#1381 [14:41] <Giwi> How could she troubleshoot?
#1382 [14:42] <urielsalis> Giwi, thats most likely caused by an antivirus or parental control software blocking the connection to minecraft servers
#1383 [14:42] <urielsalis> Giwi, or if she is trying to connect to a server, the server is down
#1384 [14:43] <Giwi> Thank you, I'll see what we can do with that information
#1385 [14:46] * urielsalis tips hat
#1385 [14:46] <ThePvPFranko> Uriel
#1386 [14:47] <ThePvPFranko> voy a ver si me compro otra cuenta
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#1388 [14:47] <ThePvPFranko> Muchas vueltas
#1389 [14:47] <ThePvPFranko> igualmente gracias
#1390 [14:49] * urielsalis tips hat
#1390 [14:49] <Lombaxy> Heya! I've not played the game since 2012 and back then mod instillation was totally different to how it is now. What's the deal with the versions folder? Before you just edited the Jar file with the mods you wanted but now there is no Jar file.
#1391 [14:50] <mattym> ??> Lombaxy mods
#1392 [14:50] <Absol> Lombaxy: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1393 [14:50] <Absol> Lombaxy: For support, you may /join #ftb (except for Optifine), contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1394 [14:50] <Lombaxy> I'm not even necessarily asking about mods, just the versions folder
#1395 [14:50] <Lombaxy> and what happened with the jar
#1396 [14:51] <Lombaxy> like why the massive change
#1397 [14:51] <CubeTheThird> having a versions folder allows you to have multiple versions installed
#1398 [14:51] <mattym> Lombaxy, Cause the game is designed to be able to run different versions of itself via its own launcher now.
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#1400 [14:51] <mattym> Lombaxy, Either way the instructions Absol gave you should help you find the new method of installing them.
#1401 [14:55] <Lombaxy> Is there a way to delete profiles without opening the json file and manually removing the text?
#1402 [14:55] <Lombaxy> there isn't a menu option for it
#1403 [14:55] <mattym> Lombaxy, Profile Editor tab
#1404 [14:55] <Lombaxy> oh
#1405 [14:56] <Lombaxy> Didn't notice that
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#1409 [15:10] <jamie_> when i click the redeem button to get the game it takes me to the Microsoft page and says to try again.
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#1413 [15:29] <Nate_> i cant log in any of my accounts ive even done password resets but to no avail.
#1414 [15:30] <urielsalis> ??> Nate_ login/throttle
#1415 [15:30] <Absol> Nate_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1416 [15:30] <Absol> Nate_: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1417 [15:30] <Nate_> ive tried multipil accounts tho and still the same outcome
#1418 [15:30] <Nate_> i know my passwords
#1419 [15:31] <urielsalis> Nate_, its a block on your network. follow Absol instructions
#1420 [15:35] <Nate_> is it an IP thing because if its locked one account my others shouldnt be locked....
#1421 [15:35] <urielsalis> Nate_, yes
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#1430 [15:58] <Kazteel> I have currently forgot my password and the Only 2 email addresses I have are not receiving any recovery email from the recover password option on the website
#1431 [15:58] <Kazteel> How long does it normally take to receive this email?
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#1437 [16:17] <lksanchojkwand> I need help on logging in because I've entered in about 4 accounts that don't work because it says the password is incorrect which it isn't
#1438 [16:18] <urielsalis> lksanchojkwand, from where you got 4 accounts?
#1439 [16:18] <lksanchojkwand> i made 4
#1440 [16:18] <urielsalis> lksanchojkwand, you paid for 4 accounts?
#1441 [16:18] <lksanchojkwand> no majang accounts
#1442 [16:18] <lksanchojkwand> mojang
#1443 [16:18] <CubeTheThird> ??> lksanchojkwand login/throttle
#1444 [16:18] <Absol> lksanchojkwand: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1445 [16:18] <Absol> lksanchojkwand: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1446 [16:19] <lksanchojkwand> yeah but I used the correct passwords
#1447 [16:19] <CubeTheThird> lksanchojkwand, throttling blocks your logins, even if the password is correct
#1448 [16:20] <urielsalis> lksanchojkwand, you cant make accounts without paying as far as I know
#1449 [16:20] <lksanchojkwand> Mojang account is what i'm trying to access
#1450 [16:21] <urielsalis> lksanchojkwand, but from where you got 4 accounts to try to login?
#1451 [16:21] <lksanchojkwand> from my emails
#1452 [16:21] <CubeTheThird> urielsalis, you can register a mojang account without paying...
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#1454 [16:23] <lksanchojkwand> I haven't throttled if i've entered the password once
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#1457 [16:23] <CubeTheThird> lksanchojkwand, are you using a public network, like at a school or library?
#1458 [16:23] <lksanchojkwand> no
#1459 [16:23] <CubeTheThird> lksanchojkwand, is there anyone else on your network who uses minecraft?
#1460 [16:23] <lksanchojkwand> no
#1461 [16:24] <CubeTheThird> lksanchojkwand, dono why you're being throttled then. Either way, you'll need to wait
#1462 [16:24] <lksanchojkwand> ok
#1463 [16:26] * Craftneedhelp21 [Craftneedhelp21@notlogged] has joined #minecrafthelp
#1464 [16:26] <kroqer> hello im having an issue trying to log in to my account i have reset the password 4 times and it still dose not let me log one.
#1465 [16:26] <urielsalis> ??> kroqer login/throttle
#1466 [16:26] <Absol> kroqer: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1467 [16:26] <Absol> kroqer: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
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#1469 [16:27] <kroqer> okay thanks everyone
#1470 [16:27] * urielsalis tips hat
#1470 [16:27] <Craftneedhelp21> I downloaded minecraft on my PC and it will not launch the program. I've tried deleting and reinstalling several times. Please help
#1471 [16:27] <po> my minecraft is still crashing and heres the link to the DxDiag report http://paste.ubuntu.com/23580423/
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#1473 [16:27] <urielsalis> Craftneedhelp21, what happens when you try?
#1474 [16:28] <urielsalis> po, one moment
#1475 [16:28] <po> k
#1476 [16:28] <Craftneedhelp21> Nothing
#1477 [16:28] <urielsalis> po, download and instyall support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064
#1478 [16:28] <urielsalis> ??> Craftneedhelp21 launcher/log
#1479 [16:28] <Absol> Craftneedhelp21: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1480 [16:28] <Absol> Craftneedhelp21: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1481 [16:28] <Absol> Craftneedhelp21: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1485 [16:34] <kelsey> My minecraft won't launch, it syas pixel format not accelarated but my driver is up to date
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#1487 [16:35] <CubeTheThird> kelsey, do you have a dxdiag report?
#1488 [16:35] <kelsey> yes
#1489 [16:35] <CubeTheThird> kelsey, give a URL to it here
#1490 [16:36] <CaptainCrunch> Hey so uh, ive been having problems with my mouse sensitivity
#1491 [16:36] <CubeTheThird> CaptainCrunch, can you elaborate?
#1492 [16:37] <CaptainCrunch> well im using a razer mouse and it wont let me input my own mouse's sensitivity
#1493 [16:37] <CubeTheThird> CaptainCrunch, sorry I don't follow
#1494 [16:38] <kelsey> paste.ebuntu.com/23580451
#1495 [16:38] <CaptainCrunch> ok so razer mice have there own separate sensitivity other than the game that your playing
#1496 [16:38] <CubeTheThird> kelsey, sorry but unfortunately your graphics card is not supported on newer editions of Windows. You will either need to downgrade to Windows 8 (or lower) or use a different computer.
#1497 [16:39] <CubeTheThird> CaptainCrunch, is this configured through some kind of razer program?
#1498 [16:40] <CaptainCrunch> yes, razer synapse
#1499 [16:40] <kelsey> how do I downgrade to windows 8
#1500 [16:41] <CubeTheThird> CaptainCrunch, ah. We've in the past seen many users have issues with synapse to the point where they need to remove the program actually. I take it it's supposed to set sensitivity profiles for different applications?
#1501 [16:41] <CubeTheThird> kelsey, you'll either need to use a previously saved backup, or an installation disk
#1502 [16:41] <CubeTheThird> kelsey, though going to windows 7 might be what you'd need to do honestly
#1503 [16:43] <kelsey> ok, when i got this computer it was on windows 10
#1504 [16:43] <CubeTheThird> kelsey, umm.. what is like refurbished or something? that computer is quite old
#1505 [16:43] <kelsey> it is refurbished, i just got it a week ago
#1506 [16:44] <po> so my minecraft have been crashing after clicking play, here's the link to the DxDiag report http://paste.ubuntu.com/23580423/ , and heres the link to the minecraft crash report http://paste.ubuntu.com/23580467/
#1507 [16:44] <CubeTheThird> kelsey, ya.. you were ripped off then. That computer is at least 6 years old, and isn't designed for windows 10
#1508 [16:45] <CubeTheThird> kelsey, AMD stopped supporting the graphics card in your computer 3 years ago
#1509 [16:45] <kelsey> awesome...
#1510 [16:45] <CubeTheThird> po, did you install what urielsalis gave you earlier?
#1511 [16:45] <po> urielaslis?
#1512 [16:46] <urielsalis> me
#1513 [16:46] <po> uh
#1514 [16:46] <urielsalis> <urielsalis> po, download and instyall support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064
#1515 [16:46] <po> i didnt see it
#1516 [16:46] <po> k
#1517 [16:47] <CubeTheThird> kelsey, an alternative would be to use Linux, though I doubt you'll want to go that route since it's more technical
#1518 [16:47] <kelsey> yeah im not very tech savy
#1519 [16:49] <po> AMD Minimal Setup as well?
#1520 [16:49] <CubeTheThird> po, just the Radeon software
#1521 [16:49] <po> ok
#1522 [16:49] <kelsey> Is there a way i can get my money back from minecraft since i can't get it to work?
#1523 [16:50] <CubeTheThird> kelsey, how long ago did you buy it?
#1524 [16:50] <kelsey> yesterday
#1525 [16:50] <CubeTheThird> kelsey, ya then you should be qualified for a refund
#1526 [16:50] <CubeTheThird> ??> kelsey account/refund
#1527 [16:50] <Absol> kelsey: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1528 [16:57] <po> i have downloaded teh radeon software
#1529 [16:58] <CubeTheThird> po, install it
#1530 [16:58] <po> is there a thing that pops up when its done downloading?
#1531 [16:58] <CubeTheThird> po, not unless you chose run instead of download
#1532 [16:59] <po> k
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#1537 [17:13] <Jake1659> Hello, It seems someone hacked my profile and I assumed is planning on selling it. I received the email to dispute it and now the link tells me I have a invalid token. I just wish to revert to my old email and change my password.
#1538 [17:14] <urielsalis> ??> Jake1659 mojang/email
#1539 [17:14] <Absol> Jake1659: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1540 [17:14] <Absol> Jake1659: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1541 [17:14] <urielsalis> ??> Jake1659 account/trans-id
#1542 [17:14] <Absol> Jake1659: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
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#1546 [17:16] <tuner> Hello I need help My account was compromised and changed my password questions so I hope that I can get there should disable the ip man who was trying to get my mc an account
#1547 [17:17] <po> so im done installing Radeon Software and do i restart my computer right now?
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#1554 [17:36] * LukaGamer457 [LukaGamer457@notlogged] has joined #minecrafthelp
#1555 [17:36] <LukaGamer457> Hey there
#1556 [17:37] <thgilfodrol> LukaGamer457, hello
#1557 [17:37] <LukaGamer457> My account got hacked and i got banned on lot of servers
#1558 [17:37] <thgilfodrol> ??> LukaGamer457 account/hacked
#1559 [17:37] <Absol> LukaGamer457: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#1560 [17:37] <Absol> LukaGamer457: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1561 [17:37] <urielsalis> LukaGamer457, and for the servers, they manage themselves, you can try to appeal that.
#1562 [17:37] <LukaGamer457> ok
#1563 [17:38] <LukaGamer457> and one more thing
#1564 [17:39] <LukaGamer457> why do i have to wait 30 days to change my username?
#1565 [17:39] <urielsalis> LukaGamer457, because is there to prevent abuse
#1566 [17:39] <urielsalis> LukaGamer457, people changing names constantly
#1567 [17:39] <CubeTheThird> LukaGamer457, mojang may be able to revert changes in circumstances where an account was compromised
#1568 [17:39] <LukaGamer457> ok
#1569 [17:39] <CubeTheThird> dono for sure though. I think they can do it
#1570 [17:40] <LukaGamer457> thank you for the help, bye have a nice day :)
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#1572 [17:44] <Cyme> hey
#1573 [17:44] <Cyme> my minecraft is slightly tinted green
#1574 [17:44] <Cyme> https://gyazo.com/a4b0e11fca98c4dfd1cea183f87c0202
#1575 [17:46] <urielsalis> Cyme, I dont see a green tint
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#1580 [17:51] <derpickson> I can't log into my minecraft account for some reason. I haven't played since before the mojang migration and now I can't log in via my username or my email.
#1581 [17:51] <urielsalis> derpickson, what is your username?
#1582 [17:52] * Labs [Labs@notlogged] has quit. (Ping timeout: 195 seconds)
#1583 [17:52] <derpickson> I believe I changed it to derpickson before i stopped playing. I changed it from nickdragon385
#1584 [17:52] <urielsalis> derpickson, I see nickdragon385 is registered, but not derpickson
#1585 [17:53] <derpickson> okay. I've tried logging into that one with any passwords that I would have used, as well as the email that I believe was tied to that email address
#1586 [17:53] <urielsalis> derpickson, and did you try to reset the password?
#1587 [17:54] <derpickson> I attempted to using derpickson as the username, and I just now requested one with nickdragon385 as the requested name.
#1588 [17:55] <derpickson> Haven't seen an email come in just yet
#1589 [17:57] <derpickson> How long do you estimate that it would take to receive the password reset email?
#1590 [17:57] <urielsalis> derpickson, it shouldnt take more than 5 minutes
#1591 [17:57] <urielsalis> derpickson, check your spam folders
#1592 [17:58] <derpickson> spam is empty
#1593 [17:58] <urielsalis> ??> derpickson account/send-email
#1594 [17:58] <Absol> derpickson: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1595 [17:58] <Absol> derpickson: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1596 [17:58] <urielsalis> ??> derpickson account/trans-id
#1597 [17:58] <Absol> derpickson: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
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#1601 [18:00] <derpickson> alright, ill try that but i dont think ill be able to get the transaction ID
#1602 [18:00] <derpickson> i've had this account for like 7 years or so
#1603 [18:00] <Mateo> why i cant login?
#1604 [18:00] <Mateo> The page is not working?
#1605 [18:01] <urielsalis> Mateo, what happens when you try?
#1606 [18:01] <Mateo> when i login to mojang all is great but when i try to log wiht minecraft say invalidcredentials
#1607 [18:02] <urielsalis> ??> Mateo login/throttle
#1608 [18:02] <Absol> Mateo: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1609 [18:02] <Absol> Mateo: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
#1610 [18:04] <Mateo> the page said this An error prevented your request from being processed. Please try again.
#1611 [18:04] <urielsalis> Mateo, Try again
#1612 [18:04] * thgilphonedrol [thgilphonedrol@notlogged] has quit. (Ping timeout: 206 seconds)
#1613 [18:04] <Mateo> I put the correct password and email
#1614 [18:05] <urielsalis> ??> Mateo login/throttle
#1615 [18:05] <Absol> Mateo: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1616 [18:05] <Absol> Mateo: This lockout is automatic, lasts for 3 hours, and cannot be overridden. Wait 3 hours, don't log in at all. Then reset your password using https://account.mojang.com/password -- then try again.
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#1618 [18:05] <JordiAB> Why do not snowballs push other players in 1.11? pls help
#1619 [18:06] <Mateo> So i wait and then try to login?
#1620 [18:06] <JordiAB> Why do not snowballs push other players in 1.11? pls help
#1621 [18:06] <urielsalis> JordiAB, is PVP on?
#1622 [18:06] <JordiAB> yes
#1623 [18:06] <urielsalis> Mateo, yes
#1624 [18:06] <Mateo> okay i wait 3 hours??
#1625 [18:06] <urielsalis> JordiAB, I dont think they were meant to push players
#1626 [18:06] <urielsalis> Mateo, yes
#1627 [18:06] <Mateo> and juts one more question
#1628 [18:07] <CubeTheThird> JordiAB, see https://bugs.mojang.com/browse/MC-3179
#1629 [18:07] <JordiAB> Push players by throwing one.
#1630 [18:07] <Mateo> i can change my password now??
#1631 [18:07] <JordiAB> What is the solution?
#1632 [18:08] <Mateo> urielsalis?
#1633 [18:08] <urielsalis> Mateo, no ideas
#1634 [18:08] <urielsalis> Mateo, no idea*
#1635 [18:08] <CubeTheThird> JordiAB, they don't cause knockback. The developers have marked that bug report about it as intended
#1636 [18:08] <Mateo> .....
#1637 [18:08] <Mateo> im going to try
#1638 [18:08] <Mateo> thanks
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#1640 [18:09] <JordiAB> in the 1.11 the snowball push dont work?
#1641 [18:10] <JordiAB> ok thx
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#1648 [18:19] <h0lybyte> :O
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#1651 [18:23] * johnw [johnw@notlogged] has joined #minecrafthelp
#1652 [18:23] <johnw> account login
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#1655 [18:32] <garebear> My minecraft does not launch. I have already downloaded the new JAVA update, but the game will still not launch
#1656 [18:33] <thgilfodrol> ??> garebear launcher/log
#1657 [18:33] <Absol> garebear: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1658 [18:34] <Absol> garebear: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1659 [18:37] <garebear> http://paste.ubuntu.com/23580929/
#1660 [18:37] <garebear> I hope this helps
#1661 [18:38] <thgilfodrol> garebear: in your launcher, can you click Edit Profile?
#1662 [18:38] <garebear> Yes
#1663 [18:39] * po [po@notlogged] has joined #minecrafthelp
#1664 [18:39] <thgilfodrol> in the last box, "Java Settings (Advanced)", is the Executable box ticked?
#1665 [18:40] <garebear> Yes it is
#1666 [18:40] <po> so ive downloaded and installed Radeon Software and i have restarted my computer, even with that, my minecraft is still crashing
#1667 [18:40] <thgilfodrol> garebear: can you untick it and try again?
#1668 [18:41] <garebear> Yes i did and it is now working. Thanks a lot. I will remember to check that box next time
#1669 [18:41] * Zack [Zack@notlogged] has joined #minecrafthelp
#1670 [18:42] <Zack> Someone hacked my minecraft account and changed my username, i want my old one back
#1671 [18:42] <garebear> Have a great night
#1672 [18:42] <thgilfodrol> ??> Zack account/hacked
#1673 [18:42] <Absol> Zack: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#1674 [18:42] <Absol> Zack: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1675 [18:42] <thgilfodrol> you too, garebear
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#1679 [18:57] <Marleytouchdown> Minecraft Realms PE for iOS is lagging when riding a minecart. I have a good connection to the internet so that's not the issue. It also happens to others that join.
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#1681 [19:00] <po> so ive downloaded and installed Radeon Software and i have restarted my computer, even with that, my minecraft is still crashing
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#1687 [19:11] <B3orn> unable to log into account, and when i try to reset my password i dont get an email back
#1688 [19:12] <po> so ive downloaded and installed Radeon Software and i have restarted my computer, even with that, my minecraft is still crashing
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#1692 [19:14] <po> so ive downloaded and installed Radeon Software and i have restarted my computer, even with that, my minecraft is still crashing
#1693 [19:20] * kroqer [kroqer@notlogged] has joined #minecrafthelp
#1694 [19:21] <kroqer> hello everyone i waited 3 hrs reset my password and tried to log in one time and still cant anyone know what i can try next?
#1695 [19:22] <urielsalis> kroqer, according to the logs here, you wait 2 hours and 50 minutes, so thats not eonugh
#1696 [19:22] <kroqer> oh
#1697 [19:23] <po> urielsalis,ive downloaded and installed Radeon Software and i have restarted my computer, even with that, my minecraft is still crashing
#1698 [19:23] <urielsalis> ??> po win/dxdiag
#1699 [19:23] <Absol> po: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1700 [19:23] <kroqer> lol okay ty if i wait 10 mins will it work or did i just mess up the clock and now have t wait 3 more hrs?
#1701 [19:23] <urielsalis> kroqer, you messed it up lol
#1702 [19:24] <urielsalis> kroqer, just go to sleep and try tomorrow
#1703 [19:24] <kroqer> dang... i wish i could i promised my kid i would play with her and still would like to keep that. ill wait 3 hrs
#1704 [19:25] <po> http://paste.ubuntu.com/23581060/
#1705 [19:25] <kroqer> tys everyone
#1706 [19:26] * CamoGuy25 [CamoGuy25@notlogged] has joined #minecrafthelp
#1707 [19:30] * Voxl [Voxl@notlogged] has joined #minecrafthelp
#1708 [19:30] <CamoGuy25> I have a problem with my mc crashing. I tried this on an older HP desktop that's about 6 years old. A friend believes it may be the RAM that causes it to crash when I join a specific server
#1709 [19:31] <Voxl> Hey! I have a problem with mojang contacting my email address, what do I do?
#1710 [19:31] <thgilfodrol> ??> CamoGuy25 launcher/crash-log
#1711 [19:31] <Absol> CamoGuy25: We need to see your crash log, which appears after a crash.
#1712 [19:31] <Absol> CamoGuy25: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1713 [19:31] <thgilfodrol> Voxl: have you tried all of your email addresses, and the spam/junk folders?
#1714 [19:31] <Voxl> Yes, I have,
#1715 [19:32] <thgilfodrol> have you tried resetting your email address?
#1716 [19:32] <Voxl> No, it's my friends email and I'm trying to get his lost account back. :o But the email to reset a password will not reset.
#1717 [19:33] <Voxl> thgilfodrol: Do you know what I should do? Do you recommend I change the email?
#1718 [19:34] <thgilfodrol> if he has the transaction id, he can contact mojang with it and request his email to be changed to that
#1719 [19:34] <thgilfodrol> ??> Voxl account/send-email
#1720 [19:34] <Absol> Voxl: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1721 [19:34] <Absol> Voxl: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1722 [19:34] <thgilfodrol> ??> Voxl account/trans-id
#1723 [19:34] <Absol> Voxl: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1724 [19:34] <CamoGuy25> Ok. The thing is that I'm actually not in reach of my computer right now, it's at another place. I may be there tomorrow and then I could copy the crash log.
#1725 [19:34] <thgilfodrol> CamoGuy25: yeah, feel free to come back whenever it's convenient for you
#1726 [19:34] <CamoGuy25> Alright thanks
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#1728 [19:36] <po> so ive downloaded and installed Radeon Software and i have restarted my computer, even with that, my minecraft is still crashing
#1729 [19:37] * Vinicius_Do_Games [Vinicius_Do_Games@notlogged] has joined #minecrafthelp
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#1732 [19:45] <Voxl> What do I do if i want to switch my email address, but i don't know how?
#1733 [19:46] <thgilfodrol> to change your email address, you need to have access to your previous one
#1734 [19:46] <Voxl> :-:
#1735 [19:46] <Voxl> So what do I do if mojangs emails wont send?
#1736 [19:46] <po> so ive downloaded and installed Radeon Software and i have restarted my computer, even with that, my minecraft is still crashing
#1737 [19:47] <thgilfodrol> Voxl: contact mojang using the contact form above, and include the transaction id
#1738 [19:47] <Voxl> I don't have the transaction ID..
#1739 [19:47] * JV123VT [JV123VT@notlogged] has quit. (Client Quit)
#1740 [19:47] <Voxl> I only have my email and my password but mojang won't send the email to reset my password.
#1741 [19:48] <thgilfodrol> mojang uses that to verify account ownership
#1742 [19:48] * NeedsHelp721 [NeedsHelp721@notlogged] has joined #minecrafthelp
#1743 [19:49] <Voxl> So my account is basically gone? I don't have my transaction ID but I only have my email and passowrd
#1744 [19:49] <Voxl> and the emails wont sent to reset my password
#1745 [19:50] <po> so ive downloaded and installed Radeon Software and i have restarted my computer, even with that, my minecraft is still crashing
#1746 [19:50] <NeedsHelp721> For some reason, my game crashes while loading. The java LWGWL exception says, "Pixel Format Not Accepted." What should I do? I can put my DXDIAG report and the Crash Report into Ubuntu Paste files if that helps.
#1747 [19:51] <Andrio> ??> Voxl account/trans-ID
#1748 [19:51] <Absol> Voxl: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1749 [19:51] <Andrio> ??> NeedsHelp721 win/DXDiag
#1750 [19:51] <Absol> NeedsHelp721: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1751 [19:51] <po> Andrio
#1752 [19:51] <po> so ive downloaded and installed Radeon Software and i have restarted my computer, even with that, my minecraft is still crashing
#1753 [19:51] <Andrio> mm
#1754 [19:52] <NeedsHelp721> Alright Absol
#1755 [19:53] <Voxl> Andrio: It's not my account, it's my friend and he doesn't know his transaction id
#1756 [19:53] <Voxl> Andrio: I only know his email and password but mojang wont send any emails
#1757 [19:54] <Andrio> Voxl, show your friend that page then.
#1758 [19:55] <po> so ive downloaded and installed Radeon Software and i have restarted my computer, even with that, my minecraft is still crashing
#1759 [19:55] <NeedsHelp721> For some reason, my game crashes while loading. The java LWGWL exception says, "Pixel Format Not Accepted." What should I do? Here's the link to the DXDIAG of my computer: http://paste.ubuntu.com/23581157/
#1760 [19:56] <mattym> NeedsHelp721, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1761 [19:57] <NeedsHelp721> Why do the admins always say the EXACT SAME THING?
#1762 [19:57] <GreyVulpine> Because we see the exact same issue, so we say the exact same solution.
#1763 [19:57] <mattym> NeedsHelp721, Cause its the answer for your issue
#1764 [19:58] <urielsalis> that guy was fun
#1765 [19:58] <mattym> Better question is why do people come back with the same info an expect something different
#1766 [19:58] <thgilfodrol> we're wizards
#1767 [19:58] <thgilfodrol> obviously
#1768 [19:58] <urielsalis> "That guy was a idiot, hah, telling me to spend money. He is wrong"
#1769 [19:58] <urielsalis> or a variation of that
#1770 [19:59] * po [po@notlogged] has quit. (Ping timeout: 195 seconds)
#1771 [19:59] <thgilfodrol> my activity bar has turned into a lightsaber lol
#1772 [20:00] <thgilfodrol> http://thgil.ganks.me/_gC3LhiK.jpg
#1773 [20:00] * po [po@notlogged] has joined #minecrafthelp
#1774 [20:01] <po> so ive downloaded and installed Radeon Software and i have restarted my computer, even with that, my minecraft is still crashing
#1775 [20:01] <po> please help
#1776 [20:02] <mattym> ??> po oem/hp/product-number
#1777 [20:02] <Absol> po: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1778 [20:02] <Absol> po: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1779 [20:04] * Voxl [Voxl@notlogged] has quit. (Ping timeout: 195 seconds)
#1780 [20:04] <po> HP Notebook
#1781 [20:08] <po> W2M88UA#ABA
#1782 [20:08] <mattym> po, Ok one moment
#1783 [20:10] <mattym> po, Download and Install this driver instead http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78246.exe
#1784 [20:11] * AbiSan [AbiSan@notlogged] has joined #minecrafthelp
#1785 [20:11] <AbiSan> my minecraftc dont wanna open
#1786 [20:11] <mattym> AbiSan, What exactly happens when you try?
#1787 [20:15] * AbiSan [AbiSan@notlogged] has quit. (Ping timeout: 195 seconds)
#1788 [20:16] * IrishMan2000 [IrishMan2000@notlogged] has joined #minecrafthelp
#1789 [20:16] <IrishMan2000> Hi
#1790 [20:16] <thgilfodrol> hello
#1791 [20:17] <IrishMan2000> are one Developer conected?
#1792 [20:17] <thgilfodrol> nope
#1793 [20:17] <urielsalis> IrishMan2000, we are all volunteers
#1794 [20:17] <thgilfodrol> well
#1795 [20:17] <thgilfodrol> depends on what you mean by developer, but yeah, what uriel said ^
#1796 [20:18] <Andrio> (Some of us are volunteer developers.)
#1797 [20:18] <IrishMan2000> I have a problem a friend gave me an account but he did not give me the security questions and I did not see him again because I left the country and those things and I wanted to solve that
#1798 [20:19] <urielsalis> IrishMan2000, sharing or selling of accounts its againts the TOS
#1799 [20:20] <IrishMan2000> what is TOS
#1800 [20:20] <urielsalis> IrishMan2000, Terms of service
#1801 [20:20] <IrishMan2000> ah thanks
#1802 [20:20] <IrishMan2000> ah thanks
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#1811 [20:55] * iSebazzUY [iSebazzUY@notlogged] has joined #minecrafthelp
#1812 [20:56] <iSebazzUY> Hello?
#1813 [20:57] * iSebazzUY [iSebazzUY@notlogged] has quit. (Client Quit)
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#1815 [21:08] <po> mattym
#1816 [21:09] <po> so i installed that thing and should it work now?
#1817 [21:09] <mattym> po, If you finished the install it should have told you to restart
#1818 [21:10] <po> it didnt tell me to restart my computer
#1819 [21:10] <mattym> po, Restart it then check the game
#1820 [21:12] * Questioner [Questioner@notlogged] has joined #minecrafthelp
#1821 [21:13] * po [po@notlogged] has quit. (Ping timeout: 195 seconds)
#1822 [21:13] <Questioner> Please tell me how to report an inappropriate player
#1823 [21:14] <mattym> Questioner, To the server any inappropriate actions were taken on.
#1824 [21:15] <Questioner> we know how to get to that server but can't find a place or a way to notify anyone please be specific thank you
#1825 [21:16] <mattym> Questioner, You can report it to the specific server it happened on. Other than that, no one else is in charge or cares.
#1826 [21:16] <CubeTheThird> Questioner, you can check see if the server has a website
#1827 [21:16] <Questioner> We don't know how to do that
#1828 [21:16] * stinkybill5 [stinkybill5@notlogged] has joined #minecrafthelp
#1829 [21:17] <CubeTheThird> Questioner, you can google search the server. That would tell you if there's a website
#1830 [21:17] <CubeTheThird> Questioner, but keep in mind: servers are run independently, and may operate under it's own rules
#1831 [21:18] <stinkybill5> Her, i'm having an issue where anything older than 1.6 won't run. any ideas? i used to be able to, and i don't remember any changes that would effect java or minecraft in any way.
#1832 [21:18] <stinkybill5> hey*
#1833 [21:18] <CubeTheThird> stinkybill5, what happens?
#1834 [21:19] <stinkybill5> the game starts, the mojang logo appears, no title screen, just crash
#1835 [21:19] <CubeTheThird> stinkybill5, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1836 [21:19] <stinkybill5> okay 1 min
#1837 [21:19] <stinkybill5> wait, the one in the crash reports folder or the one from the game output?
#1838 [21:20] <CubeTheThird> stinkybill5, either works
#1839 [21:20] <stinkybill5> okay
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#1842 [21:21] <stinkybill5> http://paste.ubuntu.com/23581417/ here :)
#1843 [21:22] <CubeTheThird> stinkybill5, crashing without mods?
#1844 [21:23] <stinkybill5> yes.
#1845 [21:23] <stinkybill5> i forgot to mention, it's a brand new unmodded client
#1846 [21:24] <CubeTheThird> stinkybill5, did you create a separate game directory for it?
#1847 [21:24] <CubeTheThird> stinkybill5, and your crash report says it's modded...
#1848 [21:24] <stinkybill5> i don't even know how to mod the older versions :/
#1849 [21:25] <stinkybill5> and i think i just moved it a file deeper into the .minecraft folder.
#1850 [21:25] <CubeTheThird> stinkybill5, so you didn't select the version from the launcher's profile?
#1851 [21:25] * po [po@notlogged] has joined #minecrafthelp
#1852 [21:26] <stinkybill5> i don't understand the question.
#1853 [21:26] <po> so i restarted my computer and its still not working
#1854 [21:26] <CubeTheThird> stinkybill5, are you using the official game launcher?
#1855 [21:26] <stinkybill5> yes
#1856 [21:26] <mattym> ??> po win/dxdiag
#1857 [21:26] <Absol> po: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1858 [21:26] <CubeTheThird> stinkybill5, can you send a paste of your launcher log?
#1859 [21:26] <mattym> po, Get a new dxdiag report according to the instructions Absol linked
#1860 [21:27] <po> k
#1861 [21:28] <stinkybill5> k
#1862 [21:29] <stinkybill5> sorry about the wait
#1863 [21:29] <CubeTheThird> take your time
#1864 [21:29] <po> http://paste.ubuntu.com/23581458/
#1865 [21:29] <stinkybill5> http://paste.ubuntu.com/23581459/ here
#1866 [21:30] <mattym> po, Are you sure you ran the file after you downloaded it?
#1867 [21:30] <CubeTheThird> stinkybill5, optifine is a mod btw
#1868 [21:30] <po> yes
#1869 [21:30] <CubeTheThird> stinkybill5, also, why are you allocating 12 GB of ram to the game?
#1870 [21:30] <stinkybill5> because why not? lol.
#1871 [21:31] <CubeTheThird> stinkybill5, umm.. that can actually severely degrade performance
#1872 [21:31] <stinkybill5> oh
#1873 [21:31] <stinkybill5> i didn't know
#1874 [21:32] <CubeTheThird> stinkybill5, under the worst of circumstances, you'd use maybe 4GB of ram, if you were using a texture pack. Maybe more if you had a lot of mods
#1875 [21:32] <stinkybill5> i mean, it shouldn't be a huge issue, this should be able to handle anything.
#1876 [21:32] <urielsalis> 1GB works fine
#1877 [21:32] <urielsalis> even 512mb if the world is small
#1878 [21:32] <CubeTheThird> stinkybill5, ya stick with 1GB. Allocating more will not improve performance. That's not how ram works
#1879 [21:32] <stinkybill5> i know how ram works :/
#1880 [21:33] * TanKahWei [TanKahWei@notlogged] has joined #minecrafthelp
#1881 [21:33] <urielsalis> It will just make the GC cycles larger and force them to freeze everything
#1882 [21:33] <CubeTheThird> stinkybill5, now, onto another matter. You should create separate profiles for each game version you use, and use a different game directory for it
#1883 [21:33] <stinkybill5> i don't understand how adding more would make it any less "speedy"
#1884 [21:33] <CubeTheThird> as urielsalis just said
#1885 [21:33] <stinkybill5> okay.
#1886 [21:33] <stinkybill5> i'll try that then
#1887 [21:33] <urielsalis> stinkybill5, because you are just telling the game it can save more data that it doesnt need before having to clean it up
#1888 [21:33] <urielsalis> stinkybill5, and when it has to clean it up, it has to freeze everything to do so
#1889 [21:34] <stinkybill5> good point
#1890 [21:34] <urielsalis> stinkybill5, instead of marking and cleaning 1Gb of ram(512mb technically as java uses half) it has to go through 12GB, and that pauses for a lot of more time
#1891 [21:35] <urielsalis> stinkybill5, also, if you dont have 24GB(java uses double what you say) or more if you are using other programs, windows has to cache that to the disk, meaning its even slower
#1892 [21:35] <stinkybill5> you sure know a lot about this :-\
#1893 [21:35] <urielsalis> if it takes something like 40 cycles to get a value from ram, from disk it takes 4000
#1894 [21:35] <stinkybill5> 32Gigs :/
#1895 [21:37] * po [po@notlogged] has quit. (Ping timeout: 195 seconds)
#1896 [21:38] <stinkybill5> even when 1.4 is the only one i have installed (i just removed the versions folder to force it to make a new one) it's still crashing. is this what you meant by new directory or do i have to literally make a new folder for each version?
#1897 [21:38] <mattym> stinkybill5, In the launcher, hit edit profile
#1898 [21:39] * minspn [minspn@notlogged] has joined #minecrafthelp
#1899 [21:39] <mattym> stinkybill5, Create a profile specifically for older versions, and change the folder its using as the Game Director option in the edit profile window
#1900 [21:40] <stinkybill5> ok
#1901 [21:41] * po [po@notlogged] has joined #minecrafthelp
#1902 [21:42] * Zanakon [Zanakon@notlogged] has joined #minecrafthelp
#1903 [21:42] <po> mattym its still not working
#1904 [21:43] <stinkybill5> mattym, urielsalis, Cubethethird, thanks you guys a bunch :) it works now. have a nice day/life since we have like a .000001 % chance of ever talking again.
#1905 [21:44] * urielsalis tips hat
#1905 [21:44] * Mateo [Mateo@notlogged] has joined #minecrafthelp
#1906 [21:44] <Mateo> can you help me when i try to login in minecraft the page said this An error prevented your request from being processed. Please try again.
#1907 [21:45] <Mateo> ??
#1908 [21:46] <Mateo> pls i have this problem An error prevented your request from being processed. Please try again. this is whem i try to login
#1909 [21:48] * Zanakon [Zanakon@notlogged] has quit. (Quit: Web client closed)
#1910 [21:50] * minspn [minspn@notlogged] has quit. (Quit: Web client closed)
#1911 [21:51] <CubeTheThird> ??> Mateo tools/hjt
#1912 [21:51] <Absol> Mateo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1913 [21:51] <Absol> Mateo: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1914 [21:52] * Bugboy1028|Laptop [Bugboy1028|Laptop@notlogged] has joined #minecrafthelp
#1915 [21:52] <Bugboy1028|Laptop> Ok, I got on old laptop and I need help :|
#1916 [21:52] <stinkybill5> Bugboy1028 how old?
#1917 [21:53] <urielsalis> Bugboy1028|Laptop, hsi
#1918 [21:53] <urielsalis> Bugboy1028|Laptop, already having issues? lool
#1919 [21:53] <Bugboy1028|Laptop> ohai urielsalis
#1920 [21:53] <Bugboy1028|Laptop> Here's dxdiag of my old laptop. http://paste.ubuntu.com/23581541/
#1921 [21:53] * Zanakon [Zanakon@notlogged] has joined #minecrafthelp
#1922 [21:53] <Bugboy1028|Laptop> I got this laptop at least 6 years ago
#1923 [21:54] <urielsalis> Bugboy1028|Laptop, https://downloadcenter.intel.com/download/24973
#1924 [21:54] <urielsalis> Bugboy1028|Laptop, just join the channel and do .dx lol
#1925 [21:54] <CubeTheThird> lol not that old
#1926 [21:54] * Zanakon [Zanakon@notlogged] has quit. (Client Quit)
#1927 [21:54] <Bugboy1028|Laptop> Windows 10 upgrade was bugging me >.>
#1928 [21:54] <Mateo> i copy alll ??
#1929 [21:54] <Bugboy1028|Laptop> Mateo: yes
#1930 [21:54] <urielsalis> Bugboy1028|Laptop, old is one that plays VHS
#1931 [21:55] <urielsalis> Bugboy1028|Laptop, https://67.media.tumblr.com/1701782c8db4844b30196ba6e3f28e6d/tumblr_inline_o7aynsNqJj1qfvti2_540.jpg
#1932 [21:55] <Bugboy1028|Laptop> wtf....
#1933 [21:55] <urielsalis> said the same
#1934 [21:56] <stinkybill5> xD
#1935 [21:56] <Mateo> all the scaning?? is very log but do you need it?
#1936 [21:56] <Mateo> long
#1937 [21:56] <urielsalis> Mateo, yes please
#1938 [21:56] <CubeTheThird> Mateo, yes. the WHOLE thing
#1939 [21:56] <urielsalis> Mateo, in paste.ubuntu.com
#1940 [21:57] <Mateo> now i give you the link right?
#1941 [21:58] <CubeTheThird> Mateo, that's right
#1942 [21:58] <Mateo> http://paste.ubuntu.com/23581553/
#1943 [21:58] <stinkybill5> off-topic, have you guys ever had anyone on here ask for magical performance improvements?
#1944 [21:58] <Mateo> that is the link
#1945 [21:58] <urielsalis> stinkybill5, too many
#1946 [21:59] <stinkybill5> lol
#1947 [21:59] <CubeTheThird> sometimes they'll ask how much RAM to allocate to add performance
#1948 [21:59] <CubeTheThird> +50 performance!!!!11!!!1oneone!!
#1949 [21:59] <Mateo> do you have the link?
#1950 [22:00] <CubeTheThird> ??> Mateo info/mcleaks
#1951 [22:00] <Absol> Mateo: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1952 [22:00] <Absol> Mateo: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1953 [22:00] * Bugboy1028|Laptop [Bugboy1028|Laptop@notlogged] has quit. (Ping timeout: 195 seconds)
#1954 [22:00] <stinkybill5> CubeTheThird: lol
#1955 [22:00] <Mateo> sorry
#1956 [22:01] <Mateo> i mean the link of the scan
#1957 [22:02] * Lemon` [Lemon`@notlogged] has quit. (Quit: Connection closed for inactivity)
#1958 [22:02] <Mateo> are you there?
#1959 [22:02] * Zanakon [Zanakon@notlogged] has joined #minecrafthelp
#1960 [22:02] <stinkybill5> i am everywhere, yet i am nowhere.
#1961 [22:03] <urielsalis> stinkybill5, wait
#1962 [22:03] <urielsalis> stinkybill5, but you are ehere
#1963 [22:03] * techno156 [techno156@notlogged] has joined #minecrafthelp
#1964 [22:03] <urielsalis> stinkybill5, and in Winsconsin at the same time? :O
#1965 [22:03] <stinkybill5> urielsalis: but am i?
#1966 [22:04] <Mateo> urielasis do you receive the link?
#1967 [22:04] <Mateo> of the scan
#1968 [22:04] <Zanakon> since you guys don't answer account questions then what's the best way to contact Mojang about my account?
#1969 [22:04] <stinkybill5> milkin cows and makin cheese
#1970 [22:04] <stinkybill5> lol
#1971 [22:04] <CubeTheThird> Mateo, read what Absol told you
#1972 [22:04] <urielsalis> ??> Zanakon account/send-email
#1973 [22:04] <CubeTheThird> Zanakon, what info are you looking for?
#1974 [22:04] <Absol> Zanakon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1975 [22:04] <Absol> Zanakon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1976 [22:04] <urielsalis> ??> Zanakon account/trans-id
#1977 [22:04] <Absol> Zanakon: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1978 [22:06] <Mateo> i dont understand can you explain me please
#1979 [22:06] <CubeTheThird> Mateo, what do you not understand about it?
#1980 [22:06] * spiri60 [spiri60@notlogged] has joined #minecrafthelp
#1981 [22:07] <Mateo> the Transaction ID
#1982 [22:07] <CubeTheThird> Mateo, is your name Zanakon ?
#1983 [22:07] <CubeTheThird> Mateo, only messages with your name are for you
#1984 [22:07] <Mateo> no you need my minecraft name?
#1985 [22:07] <CubeTheThird> ??> Mateo info/mcleaks
#1986 [22:07] <Absol> Mateo: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1987 [22:07] <Absol> Mateo: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#1988 [22:08] * Villager016 [Villager016@notlogged] has joined #minecrafthelp
#1989 [22:09] <Villager016> i need help with my minecraft and i think it has to do with the intel
#1990 [22:09] <CubeTheThird> Villager016, what's the problem?
#1991 [22:10] <Villager016> my minecraft has an error
#1992 [22:10] <CubeTheThird> Villager016, what does the error say?
#1993 [22:10] <Villager016> like if i started up and it close on me
#1994 [22:11] <CubeTheThird> Villager016, is there a crash report..?
#1995 [22:11] <Villager016> yes
#1996 [22:11] <Mateo> CubeTheThird i need yor help
#1997 [22:11] <CubeTheThird> Villager016, copy the report onto http://paste.ubuntu.com and give the URL here.
#1998 [22:11] <CubeTheThird> Mateo, did you read what Absol told you?
#1999 [22:11] <Villager016> ok
#2000 [22:11] <Mateo> No
#2001 [22:11] <CubeTheThird> <Absol> Mateo: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#2002 [22:11] <Mateo> I make a scann
#2003 [22:11] <CubeTheThird> <Absol> Mateo: To correct these, remove the tool, and remove all entries containing mojang in your system's hosts file.
#2004 [22:11] <CubeTheThird> Mateo, read ^^^
#2005 [22:12] <Mateo> how can i remove that
#2006 [22:12] <Villager016> http://paste.ubuntu.com/23581598/
#2007 [22:12] <CubeTheThird> ??> Mateo win/hosts/edit
#2008 [22:12] <Absol> Mateo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#2009 [22:13] <Absol> Mateo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#2010 [22:13] <Villager016> is that right??
#2011 [22:13] <CubeTheThird> Villager016, yes. Can you also send the Launcher Log?
#2012 [22:13] <Villager016> ummm wait
#2013 [22:14] <Villager016> http://paste.ubuntu.com/23581602/
#2014 [22:14] <Villager016> good??
#2015 [22:14] <CubeTheThird> Villager016, yes good. Do you have a dxdiag report?
#2016 [22:15] <Villager016> i think i do but dont know how to get on it
#2017 [22:15] <CubeTheThird> ??> Villager016 win/dxdiag
#2018 [22:15] <Absol> Villager016: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2019 [22:15] <Villager016> kk
#2020 [22:16] <Villager016> its not loading the web
#2021 [22:16] <CubeTheThird> Villager016, you can't load the page?
#2022 [22:16] <Villager016> nope
#2023 [22:16] <Mateo> CubeTheThird i do that now what do i do?
#2024 [22:17] <CubeTheThird> Mateo, you opened the hosts file?
#2025 [22:17] <CubeTheThird> Villager016, ok let's do this the manual way then...
#2026 [22:17] <Mateo> Yes
#2027 [22:17] <CubeTheThird> ??> Villager016 win/dxdiag/manual
#2028 [22:17] <Absol> Villager016: Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#2029 [22:17] <Absol> Villager016: Open the file you just saved, and copy the contents. Paste them on http://paste.ubuntu.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#2030 [22:18] <Mateo> Yes CubeTheThird
#2031 [22:18] <CubeTheThird> Mateo, remove all lines with minecraft and mojang in it, then save the file
#2032 [22:18] <Villager016> o yea it showing me the dxdiag
#2033 [22:18] <Mateo> If the line have the words minecraft or mojang i delete it right?
#2034 [22:19] <CubeTheThird> Mateo, yes
#2035 [22:19] * tinyartist18 [tinyartist18@notlogged] has joined #minecrafthelp
#2036 [22:20] <Villager016> http://paste.ubuntu.com/23581618/
#2037 [22:20] <tinyartist18> Hello, I am having difficulty logging in and am not receiving passwords from mojang
#2038 [22:20] <CubeTheThird> Villager016, ok one sec
#2039 [22:20] * cyphase [cyphase@notlogged] has quit. (Ping timeout: 206 seconds)
#2040 [22:20] <Mateo> okay i make it CubeTheThird
#2041 [22:20] <Villager016> thank
#2042 [22:20] <CubeTheThird> Mateo, after that try again
#2043 [22:20] * cyphase [cyphase@notlogged] has joined #minecrafthelp
#2044 [22:20] <CubeTheThird> tinyartist18, you'll need to contact Mojang about that
#2045 [22:20] <tinyartist18> i have checked that the email was correct, but the password that i had used previously was not working, and none of the posted solutions are working
#2046 [22:21] <CubeTheThird> ??> tinyartist18 mojang/email
#2047 [22:21] <Absol> tinyartist18: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2048 [22:21] <Absol> tinyartist18: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2049 [22:21] <tinyartist18> i have written them an email and have not received an apply
#2050 [22:21] <CubeTheThird> tinyartist18, then wait
#2051 [22:21] <tinyartist18> It's been a week and a half
#2052 [22:21] <CubeTheThird> tinyartist18, did you send them the transaction ID of your account purchase?
#2053 [22:22] <tinyartist18> No, I thought it was asking for the ID of the problem log
#2054 [22:22] <tinyartist18> I can try that instead
#2055 [22:22] <CubeTheThird> tinyartist18, ya send that. That's what they need
#2056 [22:22] <tinyartist18> thank you :)
#2057 [22:22] <CubeTheThird> Villager016, try download and install http://www.nvidia.com/download/driverResults.aspx/110263/en-us
#2058 [22:22] <Villager016> ok
#2059 [22:22] <Mateo> Yes CubeTheThird now i can login thank you a lot :D
#2060 [22:22] <CubeTheThird> awesome!
#2061 [22:23] <Mateo> Bye
#2062 [22:24] * Lombaxy [Lombaxy@notlogged] has quit. (Ping timeout: 195 seconds)
#2063 [22:24] <Villager016> ok im downloading it ill tell u when is done
#2064 [22:24] <tinyartist18> Where can I find a copy of the Transaction ID? There isn't one in my email address, and I don't remember when I purchased it and can't dig through my bank records
#2065 [22:24] <CubeTheThird> tinyartist18, what method of payment did you use?
#2066 [22:25] <tinyartist18> Probably a credit or debit account
#2067 [22:25] <CubeTheThird> tinyartist18, and around when did you buy it?
#2068 [22:25] <tinyartist18> No clue
#2069 [22:25] <CubeTheThird> tinyartist18, yesterday? 10 years ago?
#2070 [22:26] <tinyartist18> Sometime within the last 3 years
#2071 [22:26] <CubeTheThird> tinyartist18, so in 2014-2016?
#2072 [22:26] <tinyartist18> I found a link where I can email them
#2073 [22:26] <tinyartist18> Thank you anyhow :)
#2074 [22:26] <CubeTheThird> you.. still need the ID though...
#2075 [22:26] * Mateo [Mateo@notlogged] has quit. (Ping timeout: 195 seconds)
#2076 [22:27] <tinyartist18> That's a bit of a Catch 22 since the link provided goes to an email screen
#2077 [22:27] * cyphase [cyphase@notlogged] has joined #minecrafthelp
#2078 [22:27] <tinyartist18> So to recover my transaction ID I need to email them... with my transaction ID.
#2079 [22:27] <tinyartist18> Great.
#2080 [22:28] <CubeTheThird> tinyartist18, umm.. no
#2081 [22:28] <CubeTheThird> tinyartist18, you didn't answer my. You bought it between 2014 and 2016?
#2082 [22:28] <CubeTheThird> *,e
#2083 [22:28] <CubeTheThird> **me
#2084 [22:28] <tinyartist18> I imagine
#2085 [22:28] <CubeTheThird> ??> tinyartist18 account/trans-id/braintree
#2086 [22:28] <Absol> tinyartist18: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#2087 [22:28] <Absol> tinyartist18: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#2088 [22:29] <tinyartist18> The link under "How did you pay" to contact for transaction ID recovery leads to the same email account https://help.mojang.com/customer/portal/articles/361380-what-is-a-transaction-id-
#2089 [22:29] <tinyartist18> Yes, I got that from the same page
#2090 [22:29] <Villager016> 3mins left
#2091 [22:29] <tinyartist18> But it's the same email form which requires transaction ID
#2092 [22:29] <mattym> tinyartist18, Try actually reading what it says to do instead of jumping right to the link
#2093 [22:30] <tinyartist18> Thank you, but I have reading comprehension skills. CubetheThird indicated that I still needed the ID - assuming they are referring to the same form, that places it in a Catch 22
#2094 [22:31] <CubeTheThird> tinyartist18, read what Absol just told you
#2095 [22:31] <tinyartist18> It's literally copied from the link that I sent
#2096 [22:31] <tinyartist18> And has been what I've been referring to
#2097 [22:31] <mattym> tinyartist18, Right and if you did in fact comprehend it, you would realize thats its telling you to provide info in place of the ID.
#2098 [22:32] * Zanakon [Zanakon@notlogged] has quit. (Ping timeout: 195 seconds)
#2099 [22:33] <tinyartist18> Ah, the imprecision of the paragraph becomes clear. My understanding was that you were to provide that information in the content of the message rather than that line
#2100 [22:34] <mattym> tinyartist18, You are meant to provide it in the message
#2101 [22:34] <mattym> tinyartist18, Its just the infomation they need if you dont have access to the ID
#2102 [22:34] <tinyartist18> So then I did comprehend it and your condescension is unnecessary.
#2103 [22:34] <tinyartist18> Right... Like I said, I had that information much earlier
#2104 [22:35] <tinyartist18> Anyhow, I'll work it out with my bank since I don't seem to have much recourse here. Thank you for your patience - sorry for all the confusion!
#2105 [22:36] <mattym> tinyartist18, Your bank wouldnt have that ID.
#2106 [22:37] <tinyartist18> Well since I don't have the precise date, and my information has changed since that purchase, it really seems like my only option
#2107 [22:41] <Villager016> hey im going to restart my laptop
#2108 [22:41] <CubeTheThird> ok
#2109 [22:42] <Villager016> kk
#2110 [22:43] <Villager016> be back
#2111 [22:43] * Villager016 [Villager016@notlogged] has quit. (Quit: Web client closed)
#2112 [22:45] <tinyartist18> Anyway, thanks for the effort. I'll find a way to work the system for the information - have a good evening!
#2113 [22:47] <po> mattym its still not working
#2114 [22:48] <mattym> po, Then you will probably need to contact HP's support. If it wont let you install the driver directly from them, then its an issue with their settings.
#2115 [22:49] * tinyartist18 [tinyartist18@notlogged] has quit. (Quit: Web client closed)
#2116 [22:50] <po> i think my brother mightve deleted something off my computer yesterday then my minecraft started crashing
#2117 [22:50] <po> i have no idea what is was tho
#2118 [22:50] <mattym> po, Was probably the drivers.
#2119 [22:52] <po> if i reset my computer's setting, will it work?
#2120 [22:53] <mattym> po, That would probably cause more issues. You need to reinstall the drivers, if the one directly from HP isnt working, then you need to contact HP support.
#2121 [22:53] * stinkybill5 [stinkybill5@notlogged] has quit. (Ping timeout: 195 seconds)
#2122 [22:53] <po> ok then
#2123 [22:53] <po> thanks for your help
#2124 [22:54] <po> wait
#2125 [22:54] <po> mattym
#2126 [22:55] <po> is there a way to check recently uninstalled things?
#2127 [22:55] <mattym> po, Not really in any way that would help you. I already told you, your graphics driver is missing, so you know thats what was removed.
#2128 [22:56] <mattym> po, THe files we sent you should have reinstalled those drivers.
#2129 [22:57] * Ameliorate [Ameliorate@notlogged] has joined #minecrafthelp
#2130 [22:59] * Villager016 [Villager016@notlogged] has joined #minecrafthelp
#2131 [22:59] <Villager016> hey its me again it works great thanks for your help
#2132 [23:00] * Ameliorate [Ameliorate@notlogged] has quit. (Ping timeout: 195 seconds)
#2133 [23:01] * stinkybill5 [stinkybill5@notlogged] has joined #minecrafthelp
#2134 [23:02] * Villager016 [Villager016@notlogged] has quit. (Client Quit)
#2135 [23:13] * kroqer [kroqer@notlogged] has joined #minecrafthelp
#2136 [23:14] <kroqer> hello again everyone, i have waited more then 3 hrs now from the last time i tryied to log into my account. i have reset my password again and tried 2 times to log in.
#2137 [23:15] <mattym> kroqer, Are you getting the reset emails?
#2138 [23:15] <kroqer> yes and its accepting the reset to.
#2139 [23:16] <kroqer> i can update tyhe pass with no isses
#2140 [23:16] <mattym> kroqer, If your getting the reset but still getting the same error, it would mean you are still locked out.
#2141 [23:16] <mattym> kroqer, Are you on a home, or some type of public network?
#2142 [23:16] <kroqer> so what should i do next?
#2143 [23:17] <kroqer> home
#2144 [23:17] <mattym> kroqer, Would anyone else on your network have tried to log into the game
#2145 [23:17] * techno156 [techno156@notlogged] has quit. (Quit: There are those who live without living. Don't be one of those.)
#2146 [23:17] <kroqer> ya my baby girl has been playing with no issues
#2147 [23:18] <mattym> kroqer, Whats the exact error you get when trying to log in?
#2148 [23:19] <kroqer> Invalid email address or password
#2149 [23:19] <mattym> kroqer, Yeah if someone else is still using it on the same network, the lockout may not have been cleared.
#2150 [23:20] <kroqer> she has been playing all day with no issues lol, im the only one that cant log in
#2151 [23:20] <kroqer> what should i do next?
#2152 [23:20] <mattym> kroqer, Has she logged out and back in during that time?
#2153 [23:21] <kroqer> i have reset my router, computer ecen cl;ean up the pc by removing the catch data
#2154 [23:21] <kroqer> ya 6 or 7 times
#2155 [23:21] <kroqer> she just logged back in now because she thought i would be able to play.
#2156 [23:22] <kroqer> i even tried to play on her laptop
#2157 [23:22] <mattym> kroqer, Did it work?
#2158 [23:22] <kroqer> no sadly
#2159 [23:23] <mattym> kroqer, Are you logging in with the email you got the reset on, and the password you set?
#2160 [23:23] <kroqer> yes
#2161 [23:24] <mattym> kroqer, Do you get the same/similar issue if you try to log in on the website?
#2162 [23:25] <kroqer> yes
#2163 [23:25] <mattym> kroqer, And what happens if you try to log into your daughters account on the website
#2164 [23:26] <kroqer> it just logs in thats it. no issues
#2165 [23:27] <mattym> ??> kroqer account/send-email
#2166 [23:27] <Absol> kroqer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#2167 [23:27] <Absol> kroqer: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2168 [23:27] <mattym> kroqer, You will need to follow the directions Absol wrote, and contact Mojang about it then.
#2169 [23:28] <kroqer> okay thanks for your time :) i hope to soon be polaying agian
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#2171 [23:31] <kroqer> hey real quick, if i dont have access to the paypal account i used to buy my sub what do i do?
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