#1 [00:01] <dalt64> what should i do after i install that?
#2 [00:01] <Andrio> dalt64, restart the computer.
#3 [00:01] <Andrio> Then try to run Minecraft again
#4 [00:01] <dalt64> ok, will do
#5 [00:01] <dalt64> thanks for your help!
#6 [00:02] <Andrio> no problem.
#7 [00:04] <creeper0426> ok i did as instructed loading up game rn
#8 [00:04] <creeper0426> thx for the help so far btw
#9 [00:05] * dalt64 [webchat@ool-44c67f10.dyn.optonline.net] has quit. (Ping timeout: 180 seconds)
#10 [00:05] <creeper0426> WORKS!
#11 [00:05] <creeper0426> thanks so much Andrio
#12 [00:05] <creeper0426> have a good day
#13 [00:05] <Andrio> creeper0426, you too.
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#21 [00:40] <Yakyo> I can not connect to a server: mc.gamerspvp.net, gives this error; java.langNullPointerException: group
#22 [00:41] <Yakyo> I've tried everything and I can not.
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#32 [01:32] <Ham0osh> hello is anyone there?
#33 [01:34] <Ham0osh> Ive been having a problem where Minecraft crashes seconds sfter launch. Due to the way it stops respoding no crash report is made but here is a link to the lod: https://paste.ubuntu.com/p/rFV46h9kmc/ . I am on 1.12.2 java edition and running the newest version of java. What can I do to fix this?
#34 [01:37] * SrLauty_ [webchat@186.57.17.61] has quit. (Quit: Web client closed)
#35 [01:42] <Ham0osh> Nevermind it fixes itself if u install optifine
#36 [02:00] * IKittenPvP [webchat@5.206.222.152] has joined #minecrafthelp
#37 [02:09] * golden_desire [webchat@c-73-225-130-220.hsd1.wa.comcast.net] has joined #minecrafthelp
#38 [02:09] <golden_desire> Hello?
#39 [02:09] <golden_desire> I can't login to my account I've tried waiting hours
#40 [02:09] <golden_desire> still no luck
#41 [02:10] <golden_desire> OOF
#42 [02:11] <golden_desire> Ooof
#43 [02:11] <Andrio> golden_desire, what happens when you try?
#44 [02:12] <golden_desire> Login failed
#45 [02:13] <golden_desire> invalid username or password
#46 [02:13] <Andrio> ??> golden_desire Mac/hosts
#47 [02:13] <Absol> golden_desire: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#48 [02:13] <Absol> golden_desire: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto http://paste.ubuntu.com, submit it, and give us the resulting URL.
#49 [02:15] <golden_desire> where from
#50 [02:16] <golden_desire> ALL of the cotents?
#51 [02:16] <golden_desire> contents
#52 [02:16] <Andrio> golden_desire, where is what from?
#53 [02:17] <golden_desire> brb 10 minutes
#54 [02:17] <golden_desire> etc btw
#55 [02:17] <golden_desire> where its from
#56 [02:20] <Andrio> golden_desire, where is what from?
#57 [02:36] <golden_desire> idk
#58 [02:36] <golden_desire> I did go to folder
#59 [02:36] <golden_desire> and typed in what you told me to
#60 [02:38] <golden_desire> I have stuff like raccoon security ssh and ssl
#61 [02:39] <golden_desire> im in the folder etc
#62 [02:40] <Andrio> golden_desire, have you found the hosts file?
#63 [02:40] <golden_desire> Yes
#64 [02:40] <Andrio> ok
#65 [02:41] <Andrio> golden_desire, follow the rest of Absol's instructions then
#66 [02:41] <golden_desire> I paste everyone in the hosts to the ubuntu pastern?
#67 [02:41] <golden_desire> paste bin
#68 [02:41] <golden_desire> ??
#69 [02:42] <golden_desire> I need confirmation for that Is what I do
#70 [02:42] <Andrio> Yes.
#71 [02:42] <golden_desire> Ok
#72 [02:43] <golden_desire> Why did ur name stop being red
#73 [02:43] <Andrio> golden_desire, because I forgot to say your name that time
#74 [02:43] <golden_desire> Oh
#75 [02:43] <golden_desire> lol
#76 [02:44] * Ham0osh [webchat@S0106907240094402.vc.shawcable.net] has quit. (Ping timeout: 180 seconds)
#77 [02:44] <golden_desire> poster?
#78 [02:44] <golden_desire> and why did it just say that what ever that is quit
#79 [02:44] <golden_desire> why is this grey now
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#81 [02:45] <golden_desire> I put my name then pasted
#82 [02:45] <golden_desire> what now
#83 [02:46] <golden_desire> Hello??
#84 [02:46] <golden_desire> Andrio ?
#85 [02:46] <GreyVulpine> Give us the address to it
#86 [02:46] <golden_desire> who r u
#87 [02:47] <golden_desire> greyvulpine who r u
#88 [02:47] <GreyVulpine> Please give us the address to the paste.
#89 [02:47] <golden_desire> y
#90 [02:47] <GreyVulpine> So that we can continue helping you
#91 [02:47] <golden_desire> the web address the link at the top right?
#92 [02:48] <GreyVulpine> Yes.
#93 [02:48] <golden_desire> https://paste.ubuntu.com/p/FC5yRv5zSY/
#94 [02:48] <golden_desire> What now
#95 [02:49] <golden_desire> Hello?
#96 [02:50] <GreyVulpine> Nothing there that would prevent you from connecting correctly. What exactly happens when you try logging into minecraft?
#97 [02:50] <golden_desire> Login failed
#98 [02:51] <golden_desire> invalid username or password
#99 [02:51] <GreyVulpine> Using a VPN to connect to the internet?
#100 [02:51] <golden_desire> My vpn isn't enabled right now
#101 [02:51] <golden_desire> So Im not
#102 [02:51] <GreyVulpine> Don't use one when connecting to minecraft, it causes issues like this.
#103 [02:51] <golden_desire> oH
#104 [02:52] <golden_desire> Well I've used it before to connect to Minecraft through the luncher
#105 [02:52] <golden_desire> launcher
#106 [02:53] <golden_desire> So what can ya do
#107 [02:53] <golden_desire> Hello?
#108 [02:53] <GreyVulpine> We can't really do anything, as this is either something that has blocked you from logging in due to throttling, or you've simply entered in your login details incorrectly.
#109 [02:54] <golden_desire> nah I have them copied into a txt
#110 [02:54] <GreyVulpine> You can reset your password using https://account.mojang.com/password or you can try contacting Mojang Support to see if it's something with them
#111 [02:54] <golden_desire> so can I ever get my acc back?
#112 [02:54] <GreyVulpine> golden_desire - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#113 [02:54] <golden_desire> Ok
#114 [03:00] <golden_desire> Ive made a ticket
#115 [03:00] <golden_desire> What can I do now?
#116 [03:00] <golden_desire> accept for wait until they respond
#117 [03:01] <GreyVulpine> Right
#118 [03:06] * Togelzz [webchat@178.156.68.120] has joined #minecrafthelp
#119 [03:08] <Togelzz> Why does not the page send me the email with the instructions to change the password? I've been trying to enter my account 2 days
#120 [03:08] <GreyVulpine> Togelzz - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#121 [03:10] * brandomango [webchat@218.153.115.56] has joined #minecrafthelp
#122 [03:12] <Togelzz> but I forgot my password and everywhere I like it and I can not change the password that does not send me the email
#123 [03:19] * MekilHawkins [webchat@173.255.138.142] has joined #minecrafthelp
#124 [03:20] <MekilHawkins> Where did my Account vanish too cause it says that my email is unknown and will not let me login anymore?
#125 [03:29] <Togelzz> I've tried to do everything of thats pages but nothing work.
#126 [03:30] <MekilHawkins> ???
#127 [03:33] <Togelzz> beacuse it asks me my password and i forget it and as it doesn´t send me nothing i can´t do nothing
#128 [03:34] <MekilHawkins> Well My Account Vanished
#129 [03:36] <MekilHawkins> Becuase I Can change my password but when i login it says my my account is unknown
#130 [03:37] <Andrio> MekilHawkins, can you log in at https://account.mojang.com/ ?
#131 [03:39] <Togelzz> i not
#132 [03:39] <MekilHawkins> No
#133 [03:39] <MekilHawkins> I did try
#134 [03:40] <Andrio> ??> MekilHawkins login/throttle
#135 [03:40] <Absol> MekilHawkins: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#136 [03:40] <Absol> MekilHawkins: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#137 [03:40] <Andrio> Togelzz, did you send your ticket?
#138 [03:41] <Togelzz> yeah
#139 [03:41] <MekilHawkins> Ill wait and hour
#140 [03:41] <MekilHawkins> Stay on chat
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#142 [04:08] * Craft678 [webchat@94-21-132-121.pool.digikabel.hu] has joined #minecrafthelp
#143 [04:10] <Craft678> the messages:
#144 [04:11] <Craft678> A hivatkozott egyéni log beállítás nem létezik. Részletek megjelenítése
#145 [04:11] * RomeKaoseng [webchat@183.89.202.129] has joined #minecrafthelp
#146 [04:11] <Craft678> mistake
#147 [04:11] * RomeKaoseng [webchat@183.89.202.129] has quit. (Client Quit)
#148 [04:13] <Craft678> private log not exist
#149 [04:13] <Craft678> what can I do?
#150 [04:13] <Craft678> thank for help
#151 [04:15] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#152 [04:16] <Andrio> ??> Craft678 win/reinst
#153 [04:16] <Absol> Craft678: You may need to reinstall the locally installed files that Minecraft puts into place.
#154 [04:16] <Absol> Craft678: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#155 [04:18] <Craft678> thank
#156 [04:18] <Craft678> Try it
#157 [04:18] <Craft678> Have a good day!
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#164 [04:54] * Marcotonio741 [webchat@187-55-108-152.mganm702.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#165 [04:56] <Marcotonio741> Please, can someone help me? when I try to open the game to not open the error and the launch for the release in all versions already updated drivers and reinstalled
#166 [04:58] <Marcotonio741> someone help me please
#167 [04:58] <GreyVulpine> What exactly does the erorr say?
#168 [04:59] <Marcotonio741> wait...
#169 [05:01] <Marcotonio741> I click on play it loads there it does not open the game and this appears: an unexpected problem occurred and the game stopped working
#170 [05:01] <GreyVulpine> Anything else? Any more to that error?
#171 [05:02] <Marcotonio741> no
#172 [05:02] <GreyVulpine> Has minecraft worked before on this computer? Using any mods?
#173 [05:02] <Marcotonio741> yes
#174 [05:03] <GreyVulpine> To which question?
#175 [05:03] * MrPinkTing [webchat@host-92-21-192-62.as13285.net] has joined #minecrafthelp
#176 [05:03] <Marcotonio741> this :Has minecraft worked before on this computer? Using any mods?
#177 [05:03] <GreyVulpine> So, minecraft has worked before and you're using mods?
#178 [05:04] * e_l1997 [~quassel@2.70.127.26.mobile.tre.se] has joined #minecrafthelp
#179 [05:05] <MrPinkTing> no i cant get my worlds back on window 10 minecraft because i reset my pc and reinstalled minecraft window 10 and my worlds are gone can u get them back for me ?
#180 [05:05] <Marcotonio741> yes it worked before not to use mods or anything
#181 [05:05] <GreyVulpine> MrPinkTing - Nope, they're gone
#182 [05:05] <MrPinkTing> wow i built so much on those worlds tho :(
#183 [05:06] <MrPinkTing> looks like i have to start all over again :(
#184 [05:07] <Marcotonio741> MrPinkTing you do not have backup?
#185 [05:07] <MrPinkTing> no i dont think
#186 [05:08] <MrPinkTing> how do i check ?
#187 [05:09] <MrPinkTing> nvm i just start again with my friends
#188 [05:09] <Marcotonio741> usually it's in (c :)
#189 [05:10] <Marcotonio741> GreyVulpine how to solve this problem that mine does not open?
#190 [05:10] * ESme_ [webchat@195.147.251.202] has joined #minecrafthelp
#191 [05:10] <GreyVulpine> Marcotonio741 - Try reinstalling minecraft
#192 [05:10] <Marcotonio741> but I already did it
#193 [05:11] <GreyVulpine> Marcotonio741 - Head to your .minecraft folder. Delete everything but the saves folder, then redownload the launcher from https://www.minecraft.net/download
#194 [05:12] <ESme_> I am trying to install and it stops as it Failed to download file. cs_cz.lang. How do I fix this please?
#195 [05:12] <GreyVulpine> ESme_ - Bytefence is known to cause issues with Minecraft. Please see: https://bugs.mojang.com/browse/MCL-5546 -- For instructions on how to uninstall it.
#196 [05:12] <Marcotonio741> I already did this and the continuous error
#197 [05:12] <ESme_> I don't have Bytefence
#198 [05:13] <ESme_> Standard Windows 10 with Defender
#199 [05:13] <GreyVulpine> ESme_ - Then you have some sort of program like Bytefence, which is preventing minecraft from working correctly. Check for any security programs, antimalware, firewall.
#200 [05:13] * Higherr [webchat@170-81-148-17.mitelecom.net.br] has joined #minecrafthelp
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#202 [05:13] <Higherr> Ol[a
#203 [05:13] <Higherr> alguem para me ajudar?
#204 [05:13] <ESme_> All I have is Windows Defender. Shoudl \i turn that off? Thanks
#205 [05:13] <GreyVulpine> Higherr - We only speak English here.
#206 [05:14] <GreyVulpine> ESme_ - Shouldn't be an issue.
#207 [05:14] <Higherr> A ok
#208 [05:14] <Higherr> Can you help me?
#209 [05:14] <ESme_> Anything esle I can try?
#210 [05:14] <GreyVulpine> Higherr - With?
#211 [05:14] <GreyVulpine> ??> ESme_ tools/hjt
#212 [05:14] <Absol> ESme_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#213 [05:14] <Absol> ESme_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#214 [05:14] <Marcotonio741> i dont have bytefence
#215 [05:15] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has quit. (Ping timeout: 207 seconds)
#216 [05:15] <Higherr> My minecraft launcher loads, but the game does not open
#217 [05:15] <ESme_> Thank you. I will do it now.
#218 [05:15] <Higherr> My minecraft launcher loads, but the game does not open
#219 [05:15] <GreyVulpine> Higherr - And what happens?
#220 [05:16] <Higherr> When the launcher loads it closes and nothing else happens.
#221 [05:16] <GreyVulpine> Higherr - No error messages? Nothing?
#222 [05:16] <Marcotonio741> I need to send you a log.°???
#223 [05:16] <Higherr> Anything!
#224 [05:16] <GreyVulpine> Marcotonio741 - Yes.
#225 [05:16] <Marcotonio741> ok
#226 [05:17] <Higherr> Nothing appears, it just closes
#227 [05:17] <GreyVulpine> Higherr - Not making it easy here.
#228 [05:17] <Higherr> Sorry, I do not understand
#229 [05:17] <Higherr> I'm using the translator
#230 [05:18] <GreyVulpine> Minecraft closes, no error messages. Not a whole lot of information to work on.
#231 [05:18] <GreyVulpine> You're making my job easy to work with here.
#232 [05:18] <GreyVulpine> What else can you tell me?
#233 [05:19] <Higherr> I used the old launcher, and it worked the new launcher does not work
#234 [05:19] <GreyVulpine> That is quite often the fix for these things, many of us have no solution.
#235 [05:19] <Higherr> Ok
#236 [05:19] <Higherr> :/
#237 [05:21] * ESme_ [webchat@195.147.251.202] has quit. (Quit: Web client closed)
#238 [05:21] <Marcotonio741> GreyVulpine https://pastebin.com/hejyuJ2z
#239 [05:24] <Marcotonio741> and now?
#240 [05:25] <GreyVulpine> You just gave me an almost 5000 line log, perhaps give me a few minutes to read it?
#241 [05:25] <Marcotonio741> sorry
#242 [05:26] <Marcotonio741> >-<
#243 [05:32] <GreyVulpine> So, minecraft checked and downloaded its files, and crashed. And that's all the log tells me.
#244 [05:32] <GreyVulpine> You're also using an old 1.8.9 version, for some reason?
#245 [05:33] * Esme_ [webchat@195.147.251.202] has joined #minecrafthelp
#246 [05:34] <Marcotonio741> I do not like to fight the newest versions, try to open the new ones and the error continues as I do to solve ??
#247 [05:34] <Esme_> Hi, You supplied a link to Higjack this but the limk did not work? The page did not exist?
#248 [05:34] <Esme_> Sorry Highjack this
#249 [05:35] <GreyVulpine> Esme_ - https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#250 [05:35] <GreyVulpine> Esme_ - Works for me
#251 [05:36] <GreyVulpine> Ah, never mind, that download link's gone. Use: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#252 [05:37] <Marcotonio741> ?
#253 [05:38] <GreyVulpine> Marcotonio741 - Try using the old launcher from: https://minecraft.net/en-us/download/alternative
#254 [05:38] * koleus [webchat@188.4.164.221.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#255 [05:39] <Marcotonio741> ok i try
#256 [05:39] <koleus> well
#257 [05:39] <koleus> i cant loggin
#258 [05:39] <koleus> how can i fix that
#259 [05:39] * koleus [webchat@188.4.164.221.dsl.dyn.forthnet.gr] has quit. (Client Quit)
#260 [05:44] <Marcotonio741> GreyVulpine thank you so very mutch :))
#261 [05:44] <Marcotonio741> you resolv my problem
#262 [05:44] <Marcotonio741> aw dasdasdasd
#263 [05:44] <Marcotonio741> thank you
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#265 [05:49] * e_l1997 [~quassel@2.70.127.26.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#266 [05:51] <Esme_> Hi, The old launcher worked, thank you.
#267 [06:00] * karhumies689 [webchat@mobile-access-bcee28-242.dhcp.inet.fi] has joined #minecrafthelp
#268 [06:01] <karhumies689> hello i need help because i dont know what email i register this username
#269 [06:01] <karhumies689> havent played minecraft in years so i dont remember anything
#270 [06:02] <GreyVulpine> karhumies689 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#271 [06:03] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#273 [06:11] * karhumies689 [webchat@mobile-access-bcee28-242.dhcp.inet.fi] has quit. (Quit: Web client closed)
#274 [06:13] * Tra [webchat@191.101.39.74] has joined #minecrafthelp
#275 [06:13] <Tra> Hello!
#276 [06:14] <Tra> I can't login to my minecraft account even i have changed new password.
#277 [06:15] <Tra> It's always show Login Fail!
#278 [06:16] <GreyVulpine> Tra - After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems to protect the account against brute force attacks to gain access. This lockout is automatic and cannot be overridden, it expires after 1 hour. Wait 1 hour, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#279 [06:17] <Tra> I have wait few hours and try with new password i have reset, but it still show login fail.
#280 [06:19] <GreyVulpine> Using a VPN?
#281 [06:19] <Tra> no, i dont
#282 [06:19] <GreyVulpine> Sharing your connection with anybody?
#283 [06:20] <Tra> no, i never share that. Its just the last time i login to this account maybe 1month ago
#284 [06:20] <GreyVulpine> Using any proxies? Are you using a home connection?
#285 [06:22] <Tra> yes, i using wifi at home, sometime i played using wifi at coffe shop
#286 [06:24] <GreyVulpine> Tra - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#287 [06:25] <Tra> ok, thank you anyway!
#288 [06:26] <Tra> Have a good day! bye
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#291 [06:36] <KrabikRabik> hi
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#314 [07:46] <nato> I am unable to reset security questions due to my email not being accessible.
#315 [07:47] <GreyVulpine> nato - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#320 [08:00] <Lainview> Hey,can somebody help? Whenever i try connecting to a server i get this message:Failed to login:Authentication servers are currently down for maintenance.
#321 [08:01] * helpmeforfooksak [webchat@78.19.241.68] has joined #minecrafthelp
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#323 [08:01] <helpmeforfooksak> my minecraft keeps telling me java tm platform se binary is not responding how do i fix?
#324 [08:03] <helpmeforfooksak> i spent 20 euro on this and i cant play? yee scammers!
#325 [08:03] * Higherr [webchat@170-81-148-17.mitelecom.net.br] has joined #minecrafthelp
#326 [08:03] <Higherr> Help-me
#327 [08:04] <helpmeforfooksak> they stole me fooking muney
#328 [08:04] * Higherr [webchat@170-81-148-17.mitelecom.net.br] has quit. (Client Quit)
#329 [08:04] <helpmeforfooksak> cya later nerds
#330 [08:04] <helpmeforfooksak> cya later nerds
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#332 [08:06] * GeHACKtes [webchat@dslb-092-076-035-021.092.076.pools.vodafone-ip.de] has joined #minecrafthelp
#333 [08:06] <GeHACKtes> Hello0
#334 [08:06] <GeHACKtes> I have a error java.lang.NUllPointerExecption
#335 [08:06] <GeHACKtes> pls help
#336 [08:08] * Fila [webchat@178.162.204.221] has joined #minecrafthelp
#337 [08:10] <Fila> Hello there, i have trouble logging into my account, i reset my password and it still says my password is wrong
#338 [08:10] <Fila> Hello there, i have trouble logging into my account, i reset my password and it still says my password is wrong
#339 [08:11] * GeHACKtes [webchat@dslb-092-076-035-021.092.076.pools.vodafone-ip.de] has left #minecrafthelp
#340 [08:13] * maxsjl [webchat@ip70-177-109-111.ok.ok.cox.net] has joined #minecrafthelp
#341 [08:14] <maxsjl> yeah umm so i can't download the latest version it just gives me a error
#342 [08:14] <maxsjl> "Unable to save download. af_za.lang"
#343 [08:15] * maxsjl [webchat@ip70-177-109-111.ok.ok.cox.net] has quit. (Client Quit)
#344 [08:18] * joku [webchat@cm-84.213.217.62.getinternet.no] has joined #minecrafthelp
#345 [08:18] <joku> Hello
#346 [08:19] * joku [webchat@cm-84.213.217.62.getinternet.no] has quit. (Client Quit)
#347 [08:30] * DudeNeedsHelp [webchat@cpe-172-73-186-22.carolina.res.rr.com] has joined #minecrafthelp
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#349 [08:33] <DudeNeedsHelp> I had an account 2-3 years ago and i forgot my mojang account details, Minecraft account details, including username and password, and I also dont have the email that i received when i bought it. Is there any solution to this problem?
#350 [08:33] <GreyVulpine> DudeNeedsHelp - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#351 [08:34] <DudeNeedsHelp> is that all i can do?
#352 [08:34] <GreyVulpine> Pretty much
#353 [08:35] <DudeNeedsHelp> But i can even fill in more than half of the details in the form. Is it safe to say the account is gone?
#354 [08:35] <DudeNeedsHelp> cant*
#355 [08:35] <GreyVulpine> Can't tell you, only Mojang can
#356 [08:36] <DudeNeedsHelp> Ok, thx :)
#357 [08:45] * Sami [webchat@dslb-178-003-055-108.178.003.pools.vodafone-ip.de] has joined #minecrafthelp
#358 [08:46] <Sami> I need help with Minecraft on Windows 10
#359 [08:46] <Sami> Is this the correct place?
#360 [08:48] <Sami> When I try to connect to a server I keep getting Could not connect to world message
#361 [08:52] * HardGerissen [webchat@p549DBD26.dip0.t-ipconnect.de] has joined #minecrafthelp
#362 [08:53] <Sami> Are there only 3 servers available for the Bedrock Edition? Is there no way to manually add a server?
#363 [08:53] <Sami> Are there only 3 servers available for the Bedrock Edition? Is there no way to manually add a server?
#364 [08:53] * HardGerissen [webchat@p549DBD26.dip0.t-ipconnect.de] has left #minecrafthelp
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#368 [09:17] <snow_> I am try to get on Minecraft and it keeps coming up error unable to locate java runtime
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#370 [09:28] * dahalai [webchat@110.93.240.236] has joined #minecrafthelp
#371 [09:29] <dahalai> hi there, was wondering if anyone can help me resolve an issue on launching I'm getting java.lang.ExceptionInInitializerError and then the game crashes
#372 [09:30] <dahalai> the full crash report can be found at https://pastebin.com/6cEPj8Kv
#373 [09:31] <GreyVulpine> Simply delete everything in /home/ahhalai/.minecraft/ except for the saves folder, then rerun minecraft
#374 [09:34] * YoussefMob [webchat@net-2-36-89-173.cust.vodafonedsl.it] has joined #minecrafthelp
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#376 [09:40] <dahalai> Thanks GreyVulpine, will try it out
#377 [09:51] * Bryanchang [webchat@pool-74-101-55-156.nycmny.fios.verizon.net] has joined #minecrafthelp
#378 [09:51] <Bryanchang> I keep having this horrible crash every few minutes of playing https://pastebin.com/BcsMXkfp
#379 [09:53] <Bryanchang> please help
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#383 [10:00] <hlp> hello
#384 [10:01] <hlp> why is minecraft for win10 is so cheap in resellers?
#385 [10:01] <hlp> 1$ for each
#386 [10:01] <GreyVulpine> It's a scam
#387 [10:01] * JLPetter2001 [webchat@host150-220-static.97-5-b.business.telecomitalia.it] has joined #minecrafthelp
#388 [10:02] <hlp> @GreyVulpine so I just asked to microsoft chat support but they said its legit
#389 [10:02] <hlp> I'm confused
#390 [10:02] <GreyVulpine> It's not.
#391 [10:02] <hlp> do you know where the code came from?
#392 [10:02] <GreyVulpine> They're legit codes, until they're not.
#393 [10:02] <GreyVulpine> They're legit codes, until they're not.
#394 [10:03] * JLPetter2001 [webchat@host150-220-static.97-5-b.business.telecomitalia.it] has left #minecrafthelp
#395 [10:03] <hlp> why microsoft dont do anything for it?
#396 [10:04] <hlp> and even they sell JAVA edition for cheap
#397 [10:04] <GreyVulpine> Let's do a little role play. I'm the reseller. You're the mark. I steal credit cards, purchase minecraft at full price, then list them online as an "Authorized reseller" who got codes for 'cheap'. You purchase from me. It works.. for a limited time. The bank of those stolen credit cards get a 'stolen card' report, invalidate all sales.
#398 [10:04] <GreyVulpine> I have no risk, gain your sales (as well as sales from all my other marks, and you're down money.
#399 [10:05] <hlp> so codes will just left?
#400 [10:05] <GreyVulpine> The codes are real, legit codes, but they were purchased using stolen credit cards.
#401 [10:05] <hlp> I see.
#402 [10:05] <GreyVulpine> They work, until the bank reverses the charge on the credit card.
#403 [10:06] <hlp> I'm angry because microsoft just Neglect
#404 [10:06] <GreyVulpine> And since you weren't the original purchaser of the code, you can't do anything about it.
#405 [10:06] <GreyVulpine> You have no proof of purchase, and are out whatever amount of money you spent.
#406 [10:07] <GreyVulpine> It's a classic online scam, been done time and time over.
#407 [10:07] <hlp> in my country therer are so many reseller so I reported all to microsoft but they just "hm, whatever"
#408 [10:08] <GreyVulpine> Yup. Brazil is one of those countries. We get reports of that all the time.
#409 [10:09] <hlp> they are impacting not good for game developers but microsoft dont do anything so I came here to ask who has some opinion
#410 [10:10] <hlp> I just have asked 5 supporters in microsoft but they were all same
#411 [10:10] <hlp> "hm whatever"
#412 [10:11] <hlp> @<GreyVulpine> thank you :)
#413 [10:20] * zakidolot_ [webchat@64.147.21.93.rev.sfr.net] has joined #minecrafthelp
#414 [10:20] <zakidolot_> Help !
#415 [10:21] <zakidolot_> Is anyone there ?
#416 [10:21] <hlp> yeah?
#417 [10:21] <zakidolot_> I can't login to my Mojang account
#418 [10:21] <hlp> what does it says
#419 [10:21] <hlp> say*
#420 [10:22] <zakidolot_> Error! Unknown e-mail address or password.
#421 [10:23] <zakidolot_> I tried to change the password but its still not working
#422 [10:24] <hlp> how about clear all cookies in browser
#423 [10:24] <zakidolot_> Ill try
#424 [10:26] <zakidolot_> I just did this
#425 [10:26] <hlp> not working?
#426 [10:26] * Bryanchang [webchat@pool-74-101-55-156.nycmny.fios.verizon.net] has quit. (Ping timeout: 180 seconds)
#427 [10:26] <zakidolot_> I try to log in...
#428 [10:27] <zakidolot_> Still not working
#429 [10:28] <hlp> i think you should contact technical support
#430 [10:28] <zakidolot_> I already did
#431 [10:28] <zakidolot_> In mc should I put my nick or my email ?
#432 [10:30] <hlp> for me I put email
#433 [10:30] <hlp> but try both with email and nick
#434 [10:32] <zakidolot_> OMG IT WORKS
#435 [10:32] <zakidolot_> OML
#436 [10:32] <hlp> with nick?
#437 [10:32] <hlp> how you did?
#438 [10:32] <zakidolot_> hum
#439 [10:33] <zakidolot_> It works on ftp but not on the real mc
#440 [10:33] <hlp> hum
#441 [10:34] <hlp> but good :)
#442 [10:34] * Mtata [webchat@athedsl-4516690.home.otenet.gr] has joined #minecrafthelp
#443 [10:35] <Mtata> I bought a paysafecard but I can't use it. What can I do?
#444 [10:35] <zakidolot_> oh
#445 [10:36] <Mtata> Can you tell me something please?
#446 [10:39] <hlp> you gonna purchase minecraft?
#447 [10:42] * T1M_ [~T1M@2001-4dd5-2d1a-0-9db4-d52d-a44b-66fa.ipv6dyn.netcologne.de] has joined #minecrafthelp
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#449 [10:49] <Mtata> yes I gonna purchase minecraft
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#459 [11:14] * Subzy [webchat@37.210.92.14] has joined #minecrafthelp
#460 [11:14] <Subzy> hi people
#461 [11:14] <Subzy> so my minecraft is running super slow
#462 [11:14] <Subzy> like punch a tree then the block re appears and 5 seconds later breaks slow
#463 [11:14] <Subzy> any advice?
#464 [11:15] <GreyVulpine> Single player? Multiplayer?
#465 [11:17] * Jellomello [webchat@108-233-245-170.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
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#468 [11:32] <Subzy> single player
#469 [11:34] * Excellentium [webchat@ip4d16a1bb.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#470 [11:35] <Excellentium> I cant login with my Email adress
#471 [11:35] <Excellentium> Is their any possibility to get my E-Mail adress? i want to see if its correct
#472 [11:35] <GreyVulpine> Excellentium - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#473 [11:36] <GreyVulpine> Subzy - Check your render distance. If it's set too high, minecraft will exhibit behavior like this.
#474 [11:59] * Cheddar [webchat@75-175-108-99.ptld.qwest.net] has joined #minecrafthelp
#475 [12:00] <Cheddar> Slime Spawning Broken?
#476 [12:01] <Cheddar> Playing on windows 10. Having nearly non existent rates.
#477 [12:01] <Cheddar> Online in realm.
#478 [12:06] * Felipezin [webchat@200-161-251-73.dsl.telesp.net.br] has joined #minecrafthelp
#479 [12:07] <Felipezin> I'm having a problem when I launch the game
#480 [12:08] <Felipezin> When I start the game, after 5 seconds in the main menu, it crashes, I can not click anything and it closes
#481 [12:08] <Felipezin> When I start the game, after 5 seconds in the main menu, it crashes, I can not click anything and it closes, do you have any solution for this?
#482 [12:10] * EckDee [webchat@70.127.85.116] has joined #minecrafthelp
#483 [12:10] <EckDee> Hey, I need help with my account
#484 [12:11] <EckDee> If anyone is there
#485 [12:11] <mattym> EckDee, If its the same problem as yesterday, you have already been told what to do.
#486 [12:12] <EckDee> It didnt work
#487 [12:12] <EckDee> I did everything
#488 [12:12] <EckDee> Deleted them from my computer
#489 [12:12] <EckDee> Changed my password
#490 [12:12] <EckDee> Same problem
#491 [12:12] <mattym> ??> EckDee info/mcleaks
#492 [12:12] <Absol> EckDee: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#493 [12:12] <Absol> EckDee: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#494 [12:12] <Absol> EckDee: After removing it, CHANGE YOUR PASSWORD
#495 [12:12] <mattym> EckDee, Read all of what Absol wrote
#496 [12:12] <EckDee> here can I read that?W
#497 [12:13] <EckDee> Where*
#498 [12:13] <mattym> EckDee, In the chat
#499 [12:13] <EckDee> I deleted those files
#500 [12:14] <EckDee> They were deleted from my computer
#501 [12:14] <mattym> EckDee, Then read the rest of what it says.
#502 [12:14] * jake__ [webchat@pool-72-92-26-194.phlapa.fios.verizon.net] has joined #minecrafthelp
#503 [12:14] * MinecraftHelp [webchat@cpe-172-73-186-22.carolina.res.rr.com] has joined #minecrafthelp
#504 [12:15] <EckDee> Would the host file be the minecraft file?
#505 [12:15] <mattym> EckDee, No
#506 [12:15] <mattym> ??> EckDee win/hosts/edit
#507 [12:15] <Absol> EckDee: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#508 [12:15] <Absol> EckDee: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#509 [12:16] <EckDee> Where is this host file
#510 [12:16] <mattym> EckDee, Read the instructions that were just written
#511 [12:16] <EckDee> I'm sorry but I am very confused
#512 [12:17] <MinecraftHelp> I have forgotten EVERYTHING about my Minecraft account and Mojang account. All i have is the email i used to purchase my account 2-3 years ago. Is there a way to get my account back?
#513 [12:17] * Subzy [webchat@37.210.92.14] has quit. (Ping timeout: 180 seconds)
#514 [12:17] <mattym> MinecraftHelp, Try getting a password reset sent to that email.
#515 [12:18] <MinecraftHelp> Ok
#516 [12:18] <EckDee> I have two questions. Where is the start menu and are you talking about my microsfot notepad?
#517 [12:18] <EckDee> What start menu are you talking about
#518 [12:19] <mattym> EckDee, Start/Windows menu
#519 [12:19] <EckDee> Ok
#520 [12:19] <EckDee> And I use my microsoft notepad?
#521 [12:19] <mattym> EckDee, Do it exactly as its written in the instructions, otherwise it wont work
#522 [12:22] <EckDee> Ok, I did everything said, what do I do now?
#523 [12:22] * Adad [webchat@1312577-v2801-static.fklninaa.metronetinc.net] has joined #minecrafthelp
#524 [12:22] <Adad> ad
#525 [12:22] <mattym> EckDee, Do what the previous instructions said to do in that file
#526 [12:23] * Adad [webchat@1312577-v2801-static.fklninaa.metronetinc.net] has quit. (Client Quit)
#527 [12:23] <EckDee> So I delete all lines pertaining to Mojang?
#528 [12:24] <mattym> EckDee, Yes
#529 [12:24] <EckDee> So I just backspace all of them?
#530 [12:24] <mattym> Yes
#531 [12:24] <EckDee> Okay
#532 [12:24] <EckDee> What next?
#533 [12:24] <MinecraftHelp> Mattym, i sent a password reset to my email but i still haven't received it
#534 [12:25] <mattym> EckDee, Save the file, and try logging in again
#535 [12:25] <EckDee> But the file is in notepad
#536 [12:25] <mattym> ??> MinecraftHelp account/send-email
#537 [12:25] <Absol> MinecraftHelp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#538 [12:25] <Absol> MinecraftHelp: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#539 [12:25] <EckDee> Do i save the notepad?
#540 [12:25] <mattym> EckDee, Right, save it from the notepad menu
#541 [12:26] <mattym> EckDee, Also, if you have attempted to log in at all before fixing the hosts file, change your password again
#542 [12:26] <EckDee> Thank you so much!
#543 [12:26] <EckDee> I finally made it in
#544 [12:26] <EckDee> Thank you for your kindness!
#545 [12:27] <EckDee> Thanks for the help!
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#550 [12:29] <Ultron> Is optifine allowed on servers?
#551 [12:29] <mattym> ??> Ultron mods
#552 [12:29] <Absol> Ultron: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#553 [12:29] <Ultron> Very sorry
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#555 [12:30] * Ultron [webchat@cpe-172-73-186-22.carolina.res.rr.com] has quit. (Client Quit)
#556 [12:32] * Gator1 [webchat@pool-173-66-88-245.washdc.fios.verizon.net] has joined #minecrafthelp
#557 [12:33] <Gator1> Hi, when I login to minecraft it says login failed incorrect password and I changed my password but it won't let me log in with the new password. How can this be fixed?
#558 [12:34] <mattym> ??> Gator1 login/throttle
#559 [12:34] <Absol> Gator1: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#560 [12:34] <Absol> Gator1: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#561 [12:34] <Gator1> ok thank you
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#564 [12:39] <AJ> Why do people want to go above the nether? It is just bedrock.
#565 [12:39] <mattym> AJ, Stop changing you name, this is a technical support chat. If you have a technical question, ask it. Otherwise, seek help elsewhere
#566 [12:40] <AJ> ok
#567 [12:40] * Reden [webchat@188.127.131.116] has joined #minecrafthelp
#568 [12:41] <Reden> Hello! i have a problem with my minecraft... When i want to start minecraft it says: "Java HotSpot(TM) 64-Bit Server VM warning: Using incremental CMS is deprecated and will likely be removed in a future release"
#569 [12:42] <mattym> ??> Reden launcher/log
#570 [12:42] <Absol> Reden: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#571 [12:42] <Reden> ok thanks :)
#572 [12:43] <Reden> just a minute
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#575 [12:44] * Sharkie105 [webchat@204.237.82.217] has joined #minecrafthelp
#576 [12:44] <Sharkie105> my game keeps crashing after I've been in the world 3-5 minutes
#577 [12:44] <jake__> Hi im unable to reset my password with my email, though i know its the email i used when migrating my account. Is there a way to get around this?
#578 [12:44] * Reden [webchat@188.127.131.116] has quit. (Client Quit)
#579 [12:45] <Sharkie105> the chunks start spastically appearing and disappearing just before the crash too
#580 [12:45] <mattym> ??> Sharkie105 launcher/log-txt
#581 [12:45] <Absol> Sharkie105: We need to see your full launcher log, which is created in the game directory.
#582 [12:45] <Absol> Sharkie105: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#583 [12:45] <mattym> Sharkie105, Grab the log as Absol instructed after the crash has happened
#584 [12:45] <mattym> jake__, Do you mean you are not receiving the email to do the reset?
#585 [12:45] <jake__> exactly
#586 [12:46] <mattym> jake__, Did you check any spam or junk mail folders, and are you sure its the correct email?
#587 [12:47] <jake__> yes. i tried all possible emails I've ever had and checked junk folders multiple times.
#588 [12:47] <mattym> ??> jake__ account/send-email
#589 [12:47] <Absol> jake__: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#590 [12:47] <Absol> jake__: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#591 [12:47] <jake__> alright i did. wasn't sure if there was possibly another work around.
#592 [12:47] <Sharkie105> here is the link https://paste.ubuntu.com/p/KNXHzwCJRn/
#593 [12:47] <jake__> not sure how long its gonna take to respond
#594 [12:48] <mattym> jake__, If you arent getting the emails, thats the only way.
#595 [12:48] <jake__> ok thanks!
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#597 [12:48] <mattym> Sharkie105, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#598 [12:48] <Sharkie105> ok, just a sec
#599 [12:49] <Sharkie105> The VBOs are now off, they were on before
#600 [12:49] <mattym> Sharkie105, Play for a bit and see if its ok
#601 [12:49] <Sharkie105> ok
#602 [12:58] <Sharkie105> I'm getting some warnings in my game output log saying it can't keep up, should i be concerned about this?
#603 [12:58] <Sharkie105> but it's not crashing
#604 [13:00] * Cheddar [webchat@75-175-108-99.ptld.qwest.net] has quit. (Ping timeout: 180 seconds)
#605 [13:00] <Sharkie105> and some chunks in the middle of already generated areas are loading slowly
#606 [13:00] <mattym> Sharkie105, If those warnings arent crashing it, dont worry
#607 [13:00] <Sharkie105> ok
#608 [13:00] <Sharkie105> i think it's good now
#609 [13:01] <Sharkie105> so thanks! if I have any more problems I'll be back
#610 [13:01] <mattym> Sharkie105, It just means your computer is struggling to handle the game. So if anything, make sure Minecraft is the only thing you have running and it should be ok
#611 [13:01] <Sharkie105> sounds good
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#614 [13:13] <Poderosoftw> My minecraft wont open.
#615 [13:13] <Poderosoftw> The launcher opens, I click play, it loads and when it was to open, it closes itself.
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#618 [13:16] * dalt64 [webchat@ool-44c67f10.dyn.optonline.net] has joined #minecrafthelp
#619 [13:16] <dalt64> hi , my minecraft launcher crashes whenever I try to open up teh game
#620 [13:17] <oaimperius> hey so my minecraft keeps crashing when it gets to the main menu. I havent played in a while and i was going to try to get back into it. i have a crash log if that'll help
#621 [13:17] <dalt64> same dude
#622 [13:17] <oaimperius> lol at least im not alone haha
#623 [13:17] <dalt64> ikr
#624 [13:20] * MMMC [webchat@204.237.82.217] has joined #minecrafthelp
#625 [13:20] <MMMC> My game is extrememly laggy
#626 [13:20] <MMMC> i can hardly move whilst in it
#627 [13:21] <MMMC> in my game output log, it says that the game can't keep up
#628 [13:22] <MMMC> I have 6 warnings like this Can't keep up! Did the system time change, or is the server overloaded? Running 26518ms behind, skipping 530 tick(s)
#629 [13:22] <mattym> MMMC, Already told you what to do.
#630 [13:22] <MMMC> i didn't see a message
#631 [13:22] <mattym> Sharkie105, It just means your computer is struggling to handle the game. So if anything, make sure Minecraft is the only thing you have running and it should be ok
#632 [13:22] <MMMC> Sharkie105 is my brother
#633 [13:23] <MMMC> I have my own game
#634 [13:23] <MMMC> that is laggy
#635 [13:23] <MMMC> I turned off VBOs like he told me
#636 [13:23] <MMMC> but it is still super laggy
#637 [13:23] <mattym> MMMC, Same info applies
#638 [13:23] <MMMC> but i can hardly move
#639 [13:23] <MMMC> his game is fine now, there is no lag
#640 [13:24] <MMMC> my game responds super slowly
#641 [13:24] <mattym> MMMC, If you are getting that warning, make sure Minecraft is the only thing running, if that changes nothing, you need a better computer
#642 [13:24] <MMMC> that what my brother keeps saying, so i can't fix it?
#643 [13:25] <mattym> MMMC, That warning means its taking the computer to long to do what the game is asking from it.
#644 [13:25] <MMMC> ok, thanks for the info
#645 [13:25] <MMMC> i gtg, so thanks anyways! sorry for the mix up thinking it was my brother
#646 [13:28] <oaimperius> any solutions for the game crashing at the main menu?
#647 [13:28] <oaimperius> i have my crash log if that helps any
#648 [13:28] <mattym> ??> oaimperius paste
#649 [13:28] <Absol> oaimperius: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#651 [13:29] <oaimperius> https://paste.ubuntu.com/p/dbQ7Bp2Xg7/
#652 [13:31] <kim> windows 8 minecraft issue trying to log in and it comes up with an unexpected error has occured and the game has crashed and nothing else
#653 [13:32] <mattym> ??> kim launcher/log
#654 [13:32] <Absol> kim: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#655 [13:32] <kim> will do thanks
#656 [13:32] <mattym> ??> oaimperius launcher/log-txt
#657 [13:32] <Absol> oaimperius: We need to see your full launcher log, which is created in the game directory.
#658 [13:32] <Absol> oaimperius: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#659 [13:34] <oaimperius> https://paste.ubuntu.com/p/N2HDgZPfwt/
#660 [13:34] * RAZDORSKII [webchat@176.158.143.203] has joined #minecrafthelp
#661 [13:34] <mattym> oaimperius, Thats not what you need to paste
#662 [13:35] <oaimperius> what do i need then?
#663 [13:35] <mattym> oaimperius, Read the instructions again
#664 [13:35] <RAZDORSKII> I can't create directory: it_it.lang. I have java
#665 [13:35] <RAZDORSKII> plz halp
#666 [13:35] <mattym> RAZDORSKII, ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#667 [13:36] <kim> 19:34:25 launcher main info Preparing to launch minecraft client for 1.12.2
#668 [13:36] <RAZDORSKII> i have not ByteFence
#669 [13:36] <mattym> ??> RAZDORSKII tools/hjt
#670 [13:36] <Absol> RAZDORSKII: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#671 [13:36] <Absol> RAZDORSKII: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#672 [13:37] <oaimperius> https://paste.ubuntu.com/p/fQKNtbtN7B/
#673 [13:38] <oaimperius> i think this is it? its a wall of text i cant really follow
#674 [13:38] <mattym> oaimperius, Yes, one moment
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#677 [13:41] <mattym> oaimperius, Do you have Razer Cortex or Razer Synapse installed?
#678 [13:41] * Jacob [webchat@cpe-45-36-39-119.triad.res.rr.com] has joined #minecrafthelp
#679 [13:41] <Jacob> ok what does this messege mean? Name: OptiFine-1.12.2_HD_U_C9.jar URL: https://libraries.minecraft.net/optifine/OptiFine/1.12.2_HD_U_C9/OptiFine-1.12.2_HD_U_C9.jar Error details: HTTP 404: Not Found Filename on disk: 323a-ccb8-4444-9679 Path: C:\Users\William\AppData\Local\Temp\323a-ccb8-4444-9679 Exists: file
#680 [13:42] <kim> 19:34:25 launcher main info Preparing to launch minecraft client for 1.12.2 19:34:27 launcher main info Checking installations. 19:34:27 launcher main info Minecraft client 1.12.2 is ready to start.19:34:27 launcher main info Starting!19:34:28 launcher main info Using default game log configuration client-1.12.xml (outputs XML)
#681 [13:42] <kim> this is what it repots
#682 [13:42] <kim> reports
#683 [13:42] <oaimperius> razer synapse why
#684 [13:42] <mattym> ??> Jacob mods
#685 [13:42] <RAZDORSKII> https://paste.ubuntu.com/p/ZBnXGpk88R/
#686 [13:42] <Absol> Jacob: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#687 [13:42] <RAZDORSKII> https://paste.ubuntu.com/p/ZBnXGpk88R/
#688 [13:42] <mattym> kim, Read all the instructions you were given
#689 [13:42] <Jacob> oh sorry
#690 [13:43] <mattym> oaimperius, Read the info regarding Razer Synapse here https://minecraftirc.net/support-articles/known-incompatible-software/
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#692 [13:44] <mattym> ??> RAZDORSKII av/adwcleaner
#693 [13:44] <Absol> RAZDORSKII: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#694 [13:44] <Absol> RAZDORSKII: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#695 [13:46] <oaimperius> ok i just uninstalled razor synapse anything else that may be causing the problem?
#696 [13:47] <mattym> oaimperius, You also need to do what is says in the notes
#697 [13:51] <kim> https://paste.ubuntu.com/p/DCYy3qC6my/
#698 [13:51] <mattym> ??> kim launcher/log-txt
#699 [13:51] <Absol> kim: We need to see your full launcher log, which is created in the game directory.
#700 [13:51] <Absol> kim: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#702 [13:53] * RAZDORSKII [webchat@176.158.143.203] has joined #minecrafthelp
#703 [13:53] <RAZDORSKII> It's clean
#704 [13:53] * oaimperius [webchat@208-104-161-128.rh4.cm.dyn.comporium.net] has joined #minecrafthelp
#705 [13:54] <mattym> RAZDORSKII, Try the game again
#706 [13:54] <RAZDORSKII> ok
#707 [13:55] <RAZDORSKII> omg
#708 [13:56] <RAZDORSKII> wow
#709 [13:56] <RAZDORSKII> thank you
#710 [13:56] <oaimperius> ok uninstalled razor synapse and Nvidia Geforce Experience and restarted. Same issue as before.
#711 [13:56] <mattym> oaimperius, Did you check the Environment Variables like it says to do on the info for Razer Synapse?
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#714 [14:00] <oaimperius> no idea what to set the path to
#715 [14:01] <mattym> oaimperius, Once you have opened the Environment Variables screen, all you need to do is make sure there are no entries for JAVA_OPTIONS containing an Xmx argument
#716 [14:02] <oaimperius> as far as i can tell there are none
#717 [14:02] <mattym> ??> oaimperius win/reinst
#718 [14:02] <Absol> oaimperius: You may need to reinstall the locally installed files that Minecraft puts into place.
#719 [14:02] <Absol> oaimperius: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#720 [14:03] <mattym> oaimperius, Do the instructions Absol wrote. Make no changes to Minecraft settings, and see if it happens
#721 [14:07] <oaimperius> well deleted the folder and redownloaded minecraft and same deal again.
#722 [14:08] <mattym> oaimperius, Do you know if you have ever edit the Java arguments in Java's setting control panel?
#723 [14:10] <oaimperius> never have. i dont know how to edit java anyway
#724 [14:10] <mattym> oaimperius, Try using the alternative launcher, the Second windows option listed here minecraft.net/download/alternative
#725 [14:13] * kim [webchat@95.151.176.162] has joined #minecrafthelp
#726 [14:14] <kim> hi i have link for url
#727 [14:14] <kim> https://paste.ubuntu.com/p/QC7KpsgsXv/
#728 [14:15] <mattym> kim, Are you using a texture/resource pack at all?
#729 [14:16] <kim> no ( my daughter knows more about this so having to ask her)
#730 [14:16] <kim> she says no
#731 [14:16] <mattym> ??> kim win/reinst
#732 [14:17] <Absol> kim: You may need to reinstall the locally installed files that Minecraft puts into place.
#733 [14:17] <Absol> kim: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#734 [14:17] <kim> ok she says that she knows how to do that !!! lol thank we will try this then thanks
#735 [14:20] <oaimperius> I cant help but feel like a bother because its still shutting down at the main menu
#736 [14:21] <mattym> oaimperius, Even with the alternative launcher?
#737 [14:21] <oaimperius> yeah. i dont know what the issue can be
#738 [14:21] <mattym> ??> oaimperius tools/hjt
#739 [14:21] <Absol> oaimperius: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#740 [14:21] <Absol> oaimperius: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#741 [14:23] <oaimperius> https://paste.ubuntu.com/p/FzcX7vqbZw/
#742 [14:23] <mattym> oaimperius, Ok, one potential problem there.
#743 [14:23] <mattym> ??> oaimperius av/adwcleaner
#744 [14:23] <Absol> oaimperius: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#745 [14:23] <Absol> oaimperius: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#746 [14:24] <mattym> oaimperius, After you have done that, try again with either launcher
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#750 [14:34] <Kyle> My account got stolen
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#752 [14:34] <oaimperius> cleaned it out, rebooted and still happening
#753 [14:35] <mattym> oaimperius, Yeah, with the error code you are getting, its either something on the PC is still adjusting the Java settings, or there is some other problem with the computer.
#754 [14:36] <oaimperius> fun i guess ill have to figure out what it could be
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#766 [15:05] <wondertrashcan> What does it mean when it says unable to locate the java runtime? Error details state no such file or directory. It won't let us back to game
#767 [15:07] * randumb2 [webchat@pool-173-72-78-121.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#768 [15:08] <randumb2> my minecraft keeps crashing since two days ago
#769 [15:11] <randumb2> someone?
#770 [15:12] <randumb2> ?
#771 [15:12] <randumb2> ?
#772 [15:12] <randumb2> ?
#773 [15:12] <randumb2> ?
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#777 [15:24] <Deathinawagon44> I Have bought coins with $5.00 and used them on mineplex and used 3/4 of the coins. It then took me out and I can not get back in.
#778 [15:24] <Gunklemunk> I'm having a startup error of some kind with the new snapshot. Game is running, but clicking on any of the menu buttons does nothing, and the buttons don't react when moused over. Any fixes?
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#784 [15:38] * Xeptix [webchat@174-081-054-155.dhcp.chtrptr.net] has joined #minecrafthelp
#785 [15:38] <Xeptix> When I was like 8, my dad bought me minecraft and used yahoo as the email. When you don't login to yahoo over a year, it disables your account. This happened to me, and now it is impossible to change my username or skin.
#786 [15:39] <Xeptix> Please help?
#787 [15:39] <Xeptix> Hello..?
#788 [15:40] <Xeptix> Anyone?
#789 [15:40] <Xeptix> Anyone at all?
#790 [15:41] <Xeptix> .
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#801 [16:57] <Ninjadog0204> Please help, I have tried to log in to Minecraft on my account, Ninjadog0204, but I am unsure of what email it is on, because I have 3, and also, the forgot password email didnt send on both of them (yahoo email is deleted). My second problem is that I have no idea what my password is, because I haven't logged in since 2015.
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#809 [17:49] * GustavoTrindade [webchat@189-69-81-134.dsl.telesp.net.br] has joined #minecrafthelp
#810 [17:54] <GustavoTrindade> The minecraft launcher opens, but the game does not, it appears this message "An unexpected problem has occurred and the game has stopped working.We apologize for the inconvenience"
#811 [18:06] <mattym> ??> GustavoTrindade launcher/log-txt
#812 [18:06] <Absol> GustavoTrindade: We need to see your full launcher log, which is created in the game directory.
#813 [18:06] <Absol> GustavoTrindade: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#815 [18:13] <question> I am trying to get into the account minecraft asked me to create in order to give my child permission to open an account. Rather than give them my credit card, I purchased a product code on Amazon. But, to get into my parent account, it looks like I have to use redeem the code on that account. Microsoft says it would then be unavailable to use on my child's account. Is that true?
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#817 [19:01] * Penguin [webchat@c-71-238-107-98.hsd1.or.comcast.net] has joined #minecrafthelp
#818 [19:01] <Penguin> Hello
#819 [19:01] <Penguin> I have a question
#820 [19:02] <Penguin> So I quit minecraft a long time ago
#821 [19:02] <Penguin> and now im back
#822 [19:02] <Penguin> but I dont remember the email or password of my account
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#827 [20:09] <dankbirb> When attempting to log on to minecraft.net account or the game launcher account, a server error occurs
#828 [20:10] <dankbirb> I have repeatedly reinstalled the launcher, and the same message occurs
#829 [20:13] <dankbirb> Sorry, I'm new to the #minecrafthelp, I don't understand where to put these messages
#830 [20:13] * BabyGhastGamer [webchat@96-32-203-183.dhcp.slid.la.charter.com] has joined #minecrafthelp
#831 [20:14] <BabyGhastGamer> hello!
#832 [20:14] <dankbirb> Hello!
#833 [20:14] <dankbirb> Can you please help me with this, if possible?
#834 [20:15] <BabyGhastGamer> My newly bought Minecraft keep on crashing every time I move my curser
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#836 [20:16] <dankbirb> oh..
#837 [20:19] <dankbirb> I have two accounts, using two different emails. My first account I use on my Macbook, while I use the second one on my PC for my friend. My PC's account has been unaccessable for the past few months now, on the launcher, mojang, and minecraft.net.
#838 [20:20] <mattym> dankbirb, Are you in the chat from that computer?
#839 [20:21] * guava [webchat@216.246.25.33] has joined #minecrafthelp
#840 [20:21] <guava> I've tried redownloading, troubleshooting, everything... My minecraft game keeps crashing at the title screen.
#841 [20:22] <mattym> ??> guava launcher/log-txt
#842 [20:22] <guava> It's not modded, and it was working earlier today.
#843 [20:22] <Absol> guava: We need to see your full launcher log, which is created in the game directory.
#844 [20:22] <Absol> guava: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#845 [20:22] <dankbirb> Yes I am mattym
#846 [20:22] <mattym> ??> dankbirb tools/hjt
#847 [20:22] <Absol> dankbirb: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#848 [20:22] <Absol> dankbirb: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#849 [20:25] <guava> https://paste.ubuntu.com/p/5jWsYd5TQh/
#850 [20:25] <guava> here's the log
#851 [20:25] <guava> one sec, I'm working on the other stuff
#852 [20:25] <mattym> guava, Make sure you copy the log after the crash has occured
#853 [20:25] <guava> Ah, ok
#854 [20:27] <dankbirb> sorry, mine is not responding
#855 [20:28] <guava> here's the system scan log from hijackthis: https://paste.ubuntu.com/p/pmqQKMy2kD/
#856 [20:30] <guava> here's the log after the crash (i think i did it correctly this time?): https://paste.ubuntu.com/p/q2wSQx4Nwq/
#857 [20:32] <mattym> guava, Its happening at the main menu or the screen with Mojang on it?
#858 [20:32] <guava> The main menu screen.
#859 [20:32] <mattym> guava, Is it giving you a crash message, or just not responding?
#860 [20:34] * Makayla [webchat@cpe-76-170-103-29.socal.res.rr.com] has joined #minecrafthelp
#861 [20:34] <Makayla> PayPal won't connect
#862 [20:35] <Makayla> Hello?
#863 [20:35] <Makayla> I need help.
#864 [20:35] <mattym> Makayla, We cant help with those kinds of issues
#865 [20:35] <Makayla> I'm trying to purchase Minecraft through PayPal, but it says it can't connect
#866 [20:35] <guava> it's unresponsive, then after clicking, registers as such, eventually crashing
#867 [20:35] <Makayla> is that on pay pals part?
#868 [20:36] <guava> this is directly after the crash, if it helps: https://paste.ubuntu.com/p/KjwRdvjPQC/
#869 [20:36] <mattym> guava, Close Discord and restart the game, see if anything changes
#870 [20:36] <mattym> Makayla, Really not sure.
#871 [20:36] <Makayla> Alright thanks
#872 [20:37] <guava> it's working now!
#873 [20:37] * dankbirb [webchat@108-212-241-208.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#874 [20:37] <dankbirb> sorry, sorry I am back
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#876 [20:37] <dankbirb> i had to restart my computer for the internet connection to work
#877 [20:38] <mattym> ??> dankbirb tools/hjt
#878 [20:38] <Absol> dankbirb: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#879 [20:38] <Absol> dankbirb: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#880 [20:41] * OHRHCYTGaming327 [webchat@wsip-70-182-75-78.ok.ok.cox.net] has joined #minecrafthelp
#881 [20:42] <OHRHCYTGaming327> Hey, how do i fix the Minecraft error "Pixel format not accelerated"?
#882 [20:42] <dankbirb> how do I give the link?
#883 [20:42] <dankbirb> https://paste.ubuntu.com/p/BJ929jRWrq/ is this it?
#884 [20:45] <dankbirb> is that the correct link?
#885 [20:45] <OHRHCYTGaming327> https://paste.ubuntu.com/p/x8Db2vfBb2/ I don't think the text file is correct, but idk because i did a DXDiag report.
#886 [20:54] <OHRHCYTGaming327> I think I lost the connection.
#887 [20:56] <dankbirb> Me too?
#888 [20:56] <dankbirb> I think it's taking awhile for them to solve our problems?
#889 [20:57] <OHRHCYTGaming327> I guess or the connection is slow. Onw or the other.
#890 [20:57] <OHRHCYTGaming327> *One
#891 [20:57] <dankbirb> i agree
#892 [20:58] <OHRHCYTGaming327> but we'll see.
#893 [20:58] <dankbirb> I think you can tell if your connection is slow depending on how fast it takes for your message to send.
#894 [20:59] <OHRHCYTGaming327> or just do an internet speed test.
#895 [20:59] <dankbirb> yea that too
#896 [21:01] <OHRHCYTGaming327> I think it's taking them a while to solve the problem because my internet speed is normal.
#897 [21:02] <dankbirb> Mien too
#898 [21:02] <dankbirb> Mine*
#899 [21:04] <OHRHCYTGaming327> but I can only wait 56 minutes because my ISP shuts down EXACTLY at 10 PM.
#900 [21:05] <dankbirb> I think it will take less time than that
#901 [21:05] <OHRHCYTGaming327> I hope
#902 [21:06] * Drax [webchat@c-73-75-244-37.hsd1.in.comcast.net] has joined #minecrafthelp
#903 [21:06] <Drax> hey guys, i have a question about migrating my old legacy minecraft account over to a mojang account so that I can get my windows 10 edition code
#904 [21:07] <dankbirb> brb
#905 [21:07] <dankbirb> afk
#906 [21:07] <Drax> I remember my account name and password, and can log in on old java clients, but I can't remember my email so the migration won't work. Is the only way to fix it submit and email and wait the like 1-2 weeks for an email response?
#907 [21:11] <OHRHCYTGaming327> go to https://account.mojang.com/migrate, enter your email, username, password, details for your new Mojang account, agree to the Mojang Terms of Service, and click "Migrate Account".
#908 [21:12] <Drax> I created the account back in like 2009 (or I think my brother might have) so I don't remember the email account associated with my legacy account unfortunately. I know the username and password, but yeah..
#909 [21:13] <OHRHCYTGaming327> go to https://help.mojang.com/customer/portal/articles/329530 . the article may help you.
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#912 [21:16] <OHRHCYTGaming327> afk
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#914 [21:18] <OHRHCYTGaming327> i guess it helped.
#915 [21:19] <mattym> OHRHCYTGaming327, That computer does not meet the minimum requirements for the game.
#916 [21:19] <mattym> ??> dankbirb info/mcleaks
#917 [21:19] <Absol> dankbirb: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#918 [21:19] <Absol> dankbirb: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#919 [21:19] <Absol> dankbirb: After removing it, CHANGE YOUR PASSWORD
#920 [21:20] <OHRHCYTGaming327> i guess i'll need to restore my HP notebook.
#921 [21:21] <OHRHCYTGaming327> but thanks for the help +mattym!
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#927 [21:29] <Dwelvers> I had to wipe my computer clean and reinstall my operating system. Downloaded minecraft, started it up and got the followig error message " The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated" Updated my drivers to no avail. Any suggestions?
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#930 [21:42] <mattym> Dwelvers, Do you have the link to your dxdiag report? If so please post the link in this chat.
#931 [21:43] <Dwelvers> What info do you need from the dxdiag report?
#932 [21:44] <Dwelvers> Display info?
#933 [21:44] * imabossassbitch [webchat@107-203-177-211.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#934 [21:44] * Absol kicked imabossassbitch from #minecrafthelp (Reason: mabossassbitch :Keep it civilized, you are just a human being)
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#937 [21:46] <Dwelvers> <mattym> you need the display info?
#938 [21:47] <mattym> ??> Dwelvers win/dxdiag
#939 [21:47] <Absol> Dwelvers: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#940 [21:47] <lexi> i made a world a couple days ago i logged in last night, and before i went to bed i had saved and quit my world i went to login in this morning and my world got deleted and my character, and i dont really want to start over and not sure on how to restore it
#941 [21:47] <ImNotHuman> My launcher won't let me join the game
#942 [21:47] <ImNotHuman> imabossassbitch
#943 [21:47] <Absol> ImNotHuman: Please keep it civil
#944 [21:47] <ImNotHuman> why
#945 [21:48] <ImNotHuman> absol the asshole
#946 [21:48] * Absol kicked ImNotHuman from #minecrafthelp (Reason: mNotHuman :Keep it civilized, you are just a human being)
#947 [21:49] * ImNotHuman [webchat@107-203-177-211.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#948 [21:49] <ImNotHuman> My launcher won't let me join minecraft
#949 [21:49] <lexi> can someone please help me
#950 [21:49] <ImNotHuman> r u guys bossassbitches
#951 [21:49] * Absol kicked ImNotHuman from #minecrafthelp (Reason: mNotHuman :Keep it civilized, you are just a human being)
#952 [21:50] * ImNotHuman [webchat@107-203-177-211.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#953 [21:50] <lexi> @absol can you help me
#954 [21:50] <ImNotHuman> My launcher vwon't let me go in to minecraft
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#956 [21:51] * Dwelvers [webchat@c-98-226-136-218.hsd1.in.comcast.net] has quit. (Quit: Web client closed)
#957 [21:51] <Andrio> ImNotHuman, what happens when you try?
#958 [21:52] <ImNotHuman> It gives me a error thing
#959 [21:52] <Andrio> ImNotHuman, what does it say?
#960 [21:52] <ImNotHuman> and I just spent 26 dollars so im not happy
#961 [21:53] <ImNotHuman> Unable to save download. lv_lv.lang
#962 [21:54] <Andrio> ImNotHuman, click 'Show details' and tell me what that gives you.
#963 [21:55] <ImNotHuman> okay wait one sec
#964 [21:55] <dankbirb> okay, I am back. I am confused on what the MCLeaks and ALtDispenser tools are. Are this hacks into my account? Also, how do I remove the tool?
#965 [21:55] <ImNotHuman> Name: tr_tr.lang URL: http://resources.download.minecraft.net/8a/8a96396cbc6394fb5fe72de22113aa63e3650c8e Error details: Attempting to move successful download to C:/Users\TristanCox\AppData\Roaming\.minecraft\assets\objects\8a/8a96396cbc6394fb5fe72de22113aa63e3650c8e The process cannot access the file because it is being used by another process Filename on disk: 7d17-f0a8-4e77-ef4e Path: C:\Users\TRISTA~1\AppData\
#966 [21:56] <Andrio> ImNotHuman, do you have ByteFence installed?
#967 [21:56] <ImNotHuman> It shows up but i don't think I have it downloaded
#968 [21:57] <ImNotHuman> It comes up on my screen randomly
#969 [21:57] <Andrio> ??> ImNotHuman AV/ByteFence
#970 [21:57] <Absol> ImNotHuman: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall Bytefence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#971 [21:58] <ImNotHuman> okay thank you ive been trying to get rid of Bytefence for awhile
#972 [22:05] <Andrio> dankbirb, see https://mcleaks.net/faq
#973 [22:06] <dankbirb> Do I follow the directions under HOW CAN I USE MY OWN ACCOUNT AGAIN?
#974 [22:07] <Andrio> dankbirb, it also mentions how to uninstall it.
#975 [22:07] <Andrio> See whether that works.
#976 [22:07] <dankbirb> okay, ill try.
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#978 [22:13] <teeseeemm> I am having an issue where I am not getting any sound from my minecraft application
#979 [22:13] * Shady_Godspell [webchat@64-118-110-229-rt-broadband.broadband.oakhurst.sti.net] has joined #minecrafthelp
#980 [22:13] <Shady_Godspell> Hello?
#981 [22:13] <teeseeemm> I am having an issue where I am not getting any sound from my minecraft application
#982 [22:14] <Shady_Godspell> I am getting this error when I try to play on a server java.lang.NullPointerException
#983 [22:14] * teeseeemm [webchat@50.89.28.248] has quit. (Client Quit)
#984 [22:14] <dankbirb> YES! IT WORKED!
#985 [22:15] <Shady_Godspell> Can someone help?
#986 [22:15] <dankbirb> Thank you so much! I suspect my friend had downloaded this Alt thing when I was gone
#987 [22:15] <dankbirb> Thanks for the help!
#988 [22:15] * dankbirb [webchat@108-212-241-208.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: Web client closed)
#989 [22:16] <Shady_Godspell> Can someone help me?
#990 [22:21] * ImNotHuman [webchat@107-203-177-211.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#991 [22:21] <ImNotHuman> Now all my game says is not responding
#992 [22:24] <ImNotHuman> and neither are you
#993 [22:24] <ImNotHuman> youre vwery unhelpful
#994 [22:25] <Andrio> I know.
#995 [22:25] <Andrio> ??> ImNotHuman tools/HJT
#996 [22:25] <Absol> ImNotHuman: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#997 [22:25] <Absol> ImNotHuman: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#998 [22:26] <Shady_Godspell> What about me?
#999 [22:27] <ImNotHuman> Im more important
#1000 [22:29] <ImNotHuman> It brought me to this free antivirus thing
#1001 [22:29] <Andrio> Sort of
#1002 [22:30] <ImNotHuman> what
#1003 [22:30] <Andrio> ImNotHuman, it's not actually an antivirus. Trend Micro does have an antivirus product, but don't use it
#1004 [22:31] <Andrio> HijackThis just gathers information about your computer.
#1005 [22:32] * TheRedstoneTNT [webchat@39.55.3.176] has joined #minecrafthelp
#1006 [22:32] <TheRedstoneTNT> I have a issue
#1007 [22:32] <ImNotHuman> https://paste.ubuntu.com/
#1008 [22:33] <TheRedstoneTNT> Pixel format not accelerated
#1009 [22:33] <ImNotHuman> im confused
#1010 [22:33] <ImNotHuman> heres what showed up on my thing
#1011 [22:34] <ImNotHuman> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 8:30:35 PM, on 3/4/2018 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.15063.0850) Boot mode: Normal Running processes: C:\Program Files (x86)\RelevantKnowledge\rlvknlg.exe C:\Users\TristanCox\AppData\Roaming\Knctr\app\KnctrLauncher.exe C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.64.403.0_x86__zpdnekdrzrea0\SpotifyWeb
#1012 [22:34] <Andrio> TheRedstoneTNT, is that on a Windows PC?
#1013 [22:34] <TheRedstoneTNT> Yes
#1014 [22:34] <ImNotHuman> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 8:30:35 PM, on 3/4/2018 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.15063.0850) Boot mode: Normal Running processes: C:\Program Files (x86)\RelevantKnowledge\rlvknlg.exe C:\Users\TristanCox\AppData\Roaming\Knctr\app\KnctrLauncher.exe C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.64.403.0_x86__zpdnekdrzrea0\SpotifyWeb
#1015 [22:34] <Andrio> ??> TheRedstoneTNT win/DXDiag
#1016 [22:34] <Absol> TheRedstoneTNT: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1017 [22:34] <ImNotHuman> okay now help me
#1018 [22:35] <TheRedstoneTNT> Ok
#1019 [22:35] <Andrio> ImNotHuman, you'll need to get rid of RelevantKnowledge.
#1020 [22:35] <TheRedstoneTNT> What?
#1021 [22:35] <ImNotHuman> what does that mean
#1022 [22:35] <TheRedstoneTNT> What does that mean?
#1023 [22:36] <ImNotHuman> theredstonetnt mind your own buisness
#1024 [22:37] <Andrio> TheRedstoneTNT, what part of that are you asking about?
#1025 [22:38] <ImNotHuman> what is relevant knowledge
#1026 [22:38] <Andrio> ImNotHuman, spyware that's been known to interfere with Minecraft, if I recall correctly
#1027 [22:38] <Andrio> ImNotHuman, you might be able to uninstall it through the Windows settings app and then run an antimalware scan.
#1028 [22:38] <ImNotHuman> what
#1029 [22:38] <ImNotHuman> I dont have a clue what im doing
#1030 [22:39] <ImNotHuman> my PC doesn't even have a camera
#1031 [22:39] <ImNotHuman> all my minecraft saYS is not responding
#1032 [22:39] <Andrio> ImNotHuman, do you know how to get into the Settings app from the start menu?
#1033 [22:40] <ImNotHuman> yeah
#1034 [22:41] <ImNotHuman> then what
#1035 [22:41] <Andrio> ImNotHuman, go to Apps -> 'Apps & features' and see whether RelevantKnowledge is listed there
#1036 [22:42] <ImNotHuman> it is what do I do
#1037 [22:43] <Andrio> ImNotHuman, uninstall it.
#1038 [22:43] <ImNotHuman> was that trying to steal information from my computer
#1039 [22:45] * ImNotHuman [webchat@107-203-177-211.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: Web client closed)
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#1041 [23:36] <Anna> wonder if they also have issues with captcha
#1042 [23:37] <Andrio> what captcha?
#1043 [23:39] <Anna> any
#1044 [23:40] <Anna> "ImNotHuman"
#1045 [23:41] <Andrio> Ah
#1046 [23:42] <Andrio> I guess they're lucky there actually isn't a captcha.
#1047 [23:42] <Andrio> I think freenode has one
#1048 [23:49] <Andrio> Good luck registering a Mojang account though
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