#1 [00:44] * RMANPF [webchat@149.88.212.218.starhub.net.sg] has joined #minecrafthelp
#2 [00:44] <RMANPF> when I click play it is showing error Unable to save download. codecjorbis-20101023.jar
#3 [00:45] * RMANPF [webchat@149.88.212.218.starhub.net.sg] has quit. (Client Quit)
#4 [01:17] * touchm333 [webchat@108.170.22.38] has joined #minecrafthelp
#5 [01:26] * Daren79 [webchat@cpe-24-27-77-44.tx.res.rr.com] has joined #minecrafthelp
#6 [01:29] <Daren79> Hello, I registered on Mojang in 2013 under the email address daren79@yahoo.com. I still have the email. it was order ID#a0abf36bfdab448a87d6e7d7403c000e and Transaction ID#paypal:49W80912YD4909330 .. i'm no longer able to log in. when I attempt to reset my password, i don't get the reset email.
#7 [01:30] * Daren79 [webchat@cpe-24-27-77-44.tx.res.rr.com] has quit. (Client Quit)
#8 [01:36] * VenoM79 [~97VenoM79@cpe-24-27-77-44.tx.res.rr.com] has joined #minecrafthelp
#9 [01:38] <VenoM79> im the same one that left the message about the account under daren79@yahoo.com .. I had to switch to mirc, i kept getting disconnected from the channel.
#10 [01:40] * Daren79 [webchat@cpe-24-27-77-44.tx.res.rr.com] has joined #minecrafthelp
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#12 [01:48] * gonzalo [webchat@31-4-243-11.red-acceso.airtel.net] has joined #minecrafthelp
#13 [01:49] <gonzalo> Hello, I have a problem with my minecraft account.
#14 [01:50] <gonzalo> Can someone help me please?
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#16 [01:53] * Skeleton [webchat@S0106bcd165690326.vf.shawcable.net] has joined #minecrafthelp
#17 [01:55] <Skeleton> Does anyone know if theres some kind of actual mojang support chat/email system? I'm trying to do the account recovery thing where i dont have access to the original email but the security challenge link im sent doesnt work.
#18 [02:11] * Skeleton [webchat@S0106bcd165690326.vf.shawcable.net] has joined #minecrafthelp
#19 [02:17] * trick [webchat@220-235-179-46.dyn.iinet.net.au] has joined #minecrafthelp
#20 [02:17] <trick> hello
#21 [02:18] <trick> i am getting a crash every time i try to create/join a world or try to join a multiplayer world
#22 [03:10] * sadminecrafter [webchat@cpe-120-156-150-183.wb02.wa.asp.telstra.net] has joined #minecrafthelp
#23 [03:10] <sadminecrafter> Hello?
#24 [03:10] <sadminecrafter> Hello??
#25 [03:11] * sadminecrafter [webchat@cpe-120-156-150-183.wb02.wa.asp.telstra.net] has quit. (Client Quit)
#26 [03:14] <trick> hello
#27 [03:19] <trick> anyone alive?
#28 [03:27] * VenoM79 [~97VenoM79@cpe-24-27-77-44.tx.res.rr.com] has quit. ()
#29 [04:05] * Andrio [Andrio@questers-rest.andriocelos.ml] has joined #minecrafthelp
#30 [04:17] * Qball [Elite17280@chi.elitebnc.org] has quit. (Ping timeout: 198 seconds)
#31 [04:18] * trick [webchat@220-235-179-46.dyn.iinet.net.au] has joined #minecrafthelp
#32 [04:19] <trick> hello i get a fatal error whenever i try to join/create single or multi
#33 [04:21] * Qball [Elite17280@chi.elitebnc.org] has joined #minecrafthelp
#34 [04:42] * trick [webchat@220-235-179-46.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#35 [06:03] * thelounge66 [webchat@116.100.74.41] has joined #minecrafthelp
#36 [06:03] <thelounge66> help
#37 [06:04] <thelounge66> #minecrafthelp i can not login my account
#38 [06:04] <thelounge66> #minecrafthelp please help me my pass and gmail is right
#39 [06:05] <thelounge66> #minecrafthelp help me
#40 [06:05] <thgilfodrol> thelounge66: what is your username?
#41 [06:05] <thelounge66> username MCKirito_VN
#42 [06:06] <thelounge66> #minecrafthelp username MCKiritoVN
#43 [06:06] <thgilfodrol> thelounge66: have you tried resetting your password, and if you do, do you get the email?
#44 [06:06] <thelounge66> #minecrafthelp yes
#45 [06:07] <thelounge66> please help me
#46 [06:07] <thgilfodrol> ??> thelounge66 login/throttle
#47 [06:07] <Absol> thelounge66: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#48 [06:07] <Absol> thelounge66: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#49 [06:08] <thelounge66> wait
#50 [06:09] <thelounge66> I can log in to another computer
#51 [06:09] <thelounge66> but i can not login this pc
#52 [06:09] <thelounge66> why ?
#53 [06:09] <thgilfodrol> thelounge66: what's the error that comes up when you try?
#54 [06:09] <thelounge66> ???
#55 [06:10] <thelounge66> I do not understand
#56 [06:11] <thgilfodrol> thelounge66: what's the error that comes up when you try logging in?
#57 [06:11] <thelounge66> wait
#58 [06:12] <thelounge66> Login failed. Invalid username or password. (Forgot your password?)
#59 [06:12] <thelounge66> that is
#60 [06:12] <thgilfodrol> ??> thelounge66 tools/hjt
#61 [06:12] <Absol> thelounge66: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#62 [06:12] <Absol> thelounge66: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#63 [06:15] <thelounge66> https://paste.ubuntu.com/p/jhbbgf9mjr/
#64 [06:16] <thgilfodrol> ??> thelounge66 info/mcleaks
#65 [06:16] <Absol> thelounge66: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#66 [06:16] <Absol> thelounge66: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file.
#67 [06:16] <Absol> thelounge66: After removing it, CHANGE YOUR PASSWORD
#68 [06:16] <thgilfodrol> ??> thelounge66 win/hosts/edit
#69 [06:16] <Absol> thelounge66: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#70 [06:16] <Absol> thelounge66: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#71 [06:21] * thgilfodrol shrugs
#71 [06:22] * o [webchat@c-71-225-92-208.hsd1.pa.comcast.net] has joined #minecrafthelp
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#74 [07:05] * ItsDaveHD [webchat@cpe-72-225-0-244.rochester.res.rr.com] has joined #minecrafthelp
#75 [07:07] <ItsDaveHD> Hi. We have Windows 10 Enterprise running inside of Windows Multipoint Services 2016 with latest NVIDIA drivers, but we continue to get Pixel Format Not Accelerated Errors... see dxdiag: https://paste.ubuntu.com/p/q2JSnSj8Tm/
#76 [07:08] <GreyVulpine> Am I reading this correctly? You have multiple nvidia video cards?
#77 [07:08] <ItsDaveHD> Yes. 2 1050s and 2 710s
#78 [07:09] <ItsDaveHD> We are running 4 VMs, each one on their own GPU.
#79 [07:09] <ItsDaveHD> In Console Mode, minecraft runs fine. In station mode, we get the error.
#80 [07:10] <GreyVulpine> Yeah, VMs and Minecraft usually don't get along too well. There's usually some sort of incompatibility between OpenGL and whatever VM uses to emulate accelerated 3d graphics
#81 [07:10] <ItsDaveHD> Is there a fix you know of? We need to get this working. It's for a Minecraft camp we are holding.
#82 [07:13] <GreyVulpine> Sorry, not for the type of environment you're trying to run. Bit out of my league here. Will probably involve something like configuring the nvidia control panel to specifically use some video card for the java process that minecraft's running I'd imagine.
#83 [07:13] <GreyVulpine> Somehow, dxdiag just isn't showing the right video card name for 3 out of your 4 video cards.
#84 [07:16] <ItsDaveHD> well the 3 that aren't being shown are the cards for other VMs
#85 [07:20] <GreyVulpine> Know if you're using the RemoteFX vGPU feature?
#86 [08:08] * Profugo03 [webchat@2.237.165.247] has joined #minecrafthelp
#87 [08:09] <Profugo03> I LOST MY PASSWORD AND I CAN NOT USE THE FORGOT PASSWORD FUNCTION BECAUSE I HAVE ALREADY USED IT SEV
#88 [08:10] * Sanci [webchat@catv-86-101-86-146.catv.broadband.hu] has joined #minecrafthelp
#89 [08:11] <Profugo03> how I do for change the password?
#90 [08:11] <Sanci> Hello, i bought minecraft, and went back to version 1.2.5 and there is no sound, this happens with every version under 1.6 (or mabye 1.8) i have the latest java, have reinstalled the game multiple times, and even have downloaded an old launcher, but still, no sound
#91 [08:12] * opal [~wowaname@wowana.me] has quit. (Quit: ZNC 1.6.6 - http://znc.in)
#92 [08:12] <Profugo03> I LOST MY PASSWORD AND I CAN NOT USE THE FORGOT PASSWORD FUNCTION BECAUSE I HAVE ALREADY USED IT SEV
#93 [08:12] <Profugo03> how I do for change the password?
#94 [08:12] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#95 [08:14] <Profugo03> I LOST MY PASSWORD AND I CAN NOT USE THE FORGOT PASSWORD FUNCTION BECAUSE I HAVE ALREADY USED IT SEV, how I do for change the password?
#96 [08:14] <Andrio> sev?
#97 [08:14] <Sanci> several im guesing
#98 [08:14] <Andrio> mm
#99 [08:14] * ThePomeGrenade [webchat@static-89-239-195-18.fibianet.dk] has joined #minecrafthelp
#100 [08:14] <Andrio> ??> Sanci launcher/legacy/log
#101 [08:14] <Absol> Sanci: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#102 [08:14] <Absol> Sanci: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#103 [08:14] <Andrio> Profugo03, did you check your spam folder?
#104 [08:15] <Sanci> okok, just a moment
#105 [08:15] <Profugo03> No
#106 [08:15] <Andrio> Profugo03, do that.
#107 [08:16] <ThePomeGrenade> I'm getting the "Pixel format not accelerated" hurled in my face every time i try to launch the game, do you have any idea why?
#108 [08:18] <Profugo03> Andrio I did not understand you
#109 [08:19] <Sanci> https://paste.ubuntu.com/p/5RPFdkmxMk/
#110 [08:19] <Sanci> here it is
#111 [08:20] <Andrio> Profugo03, check your spam folder.
#112 [08:20] <Andrio> ??> ThePomeGrenade win/DXDiag
#113 [08:20] <Absol> ThePomeGrenade: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#114 [08:20] <ThePomeGrenade> https://paste.ubuntu.com/p/ZXmwYM2399/
#115 [08:21] <ThePomeGrenade> i gotchu
#116 [08:21] <Andrio> ??> Sanci launcher/game-output
#117 [08:21] <Absol> Sanci: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#118 [08:21] <Absol> Sanci: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#119 [08:22] <Sanci> https://paste.ubuntu.com/p/HTT8Xx8WZy/
#120 [08:22] <Sanci> here it is :D
#121 [08:22] <Andrio> ThePomeGrenade, install the Radeon software from https://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064
#122 [08:23] <Andrio> Sanci, what version of the launcher is that?
#123 [08:23] <Sanci> 1.6.84-j
#124 [08:23] <Andrio> mm
#125 [08:23] <Profugo03> i have past the Url... now??
#126 [08:23] <Andrio> ??> Sanci win/reinst
#127 [08:24] <Absol> Sanci: You may need to reinstall the locally installed files that Minecraft puts into place.
#128 [08:24] <Absol> Sanci: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#129 [08:24] <ThePomeGrenade> Andrio I'll do that, but it might take a while, bad internet, but thanks for helping
#130 [08:24] <Andrio> ok
#131 [08:24] <Andrio> ??> Profugo03 account/send-email
#132 [08:24] <Absol> Profugo03: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#133 [08:24] <Absol> Profugo03: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#134 [08:24] <Sanci> i already tried that unfortunately :(
#135 [08:26] <Profugo03> Absol sorry but i'm stupid... which is mojang mail?
#136 [08:28] <Andrio> Profugo03, through this form: https://help.mojang.com/customer/portal/emails/new
#137 [08:28] <Andrio> ??> Sanci tools/HJT
#138 [08:28] <Absol> Sanci: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#139 [08:28] <Absol> Sanci: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#140 [08:29] * opal [~wowaname@wowana.me] has joined #minecrafthelp
#141 [08:30] <Sanci> https://paste.ubuntu.com/p/m9mrqb2wT8/ here it is :D
#142 [08:32] <Profugo03> in the page says to send a message but where do I send this message?
#143 [08:33] <Andrio> hm
#144 [08:33] <Andrio> Sanci, I'd try disabling Hamachi
#145 [08:36] <Sanci> didnt work :/
#146 [08:36] <Profugo03> Absol please help me
#147 [08:39] <Andrio> Profugo03: https://help.mojang.com/customer/portal/emails/new
#148 [08:40] <Sanci> okay i reinstalled mc again after deleting hamachi, but still nothing... :/
#149 [08:41] <Andrio> Sanci, you deleted the assets and versions directories?
#150 [08:41] <Sanci> i sure did, the whole .minecraft folder
#151 [08:41] <Andrio> mm
#152 [08:42] * AlexanderKorpus [webchat@ip5f5ad29d.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#153 [08:42] <Andrio> Sanci, is your Zemena AntiMalware up to date?
#154 [08:43] <Sanci> my free trial expired i cant use it anymore unless i buy it
#155 [08:43] * AlexanderKorpus [webchat@ip5f5ad29d.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#156 [08:44] <Andrio> Sanci, uninstall it then.
#157 [08:44] <Andrio> Sanci, consider Avast
#158 [08:44] <Sanci> okay im downloading it
#159 [08:47] * Profugo03 [webchat@2.237.165.247] has quit. (Quit: webchat.esper.net)
#160 [08:48] * ThePomeGrenade [webchat@static-89-239-195-18.fibianet.dk] has quit. (Quit: webchat.esper.net)
#161 [08:50] <Sanci> okay i downlaoded avast, and it found and fixed some things, but still no sound
#162 [08:51] <Andrio> Sanci, you have Zemena Animalware removed?
#163 [08:51] <Sanci> yeah
#164 [08:51] <Andrio> Sanci, try reinstalling Minecraft again and/or restarting your computer.
#165 [08:51] * Sanci [webchat@catv-86-101-86-146.catv.broadband.hu] has quit. (Quit: webchat.esper.net)
#166 [08:53] * ThePomeGrenade [webchat@static-89-239-195-18.fibianet.dk] has joined #minecrafthelp
#167 [08:54] <ThePomeGrenade> Andrio, updating my Radeon driver didn't do anything sadly
#168 [08:54] * Sanci [webchat@catv-86-101-86-146.catv.broadband.hu] has joined #minecrafthelp
#169 [08:54] <Sanci> okay im back, retarted minceraft and pc, but still no sound
#170 [08:55] <Sanci> note that not even the technic launcher has sound, when the version is below 1.6/1.8
#171 [08:55] <Sanci> But right now im trying with the regular launcher
#172 [08:55] * Sanci [webchat@catv-86-101-86-146.catv.broadband.hu] has quit. (Client Quit)
#173 [08:55] <Andrio> ThePomeGrenade, does your computer have switchable graphics?
#174 [08:56] * Sanci [webchat@catv-86-101-86-146.catv.broadband.hu] has joined #minecrafthelp
#175 [08:56] <Sanci> okay im back, restarted pc and game, but still no sound
#176 [08:57] <ThePomeGrenade> Andrio I'm not entirely sure, but it doesn't have Nvidea or Intel graphics if thats what youre asking
#177 [08:57] <Sanci> my pc just restarted while writing my last message, so i dont know if you got it?
#178 [08:57] <Andrio> ??> Sanci launcher/log
#179 [08:57] <Absol> Sanci: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#180 [08:59] <Sanci> https://paste.ubuntu.com/p/9sxBq92cSt/
#181 [08:59] <Sanci> here it is :D
#182 [09:07] <ThePomeGrenade> I mean... I don't want to stress you, but are you still here Andrio?
#183 [09:11] * FNCYTUVCTFBC [webchat@host-89-228-8-246.dynamic.mm.pl] has joined #minecrafthelp
#184 [09:11] <FNCYTUVCTFBC> T66FRVEVSIZGT8NHJTOTN
#185 [09:11] <FNCYTUVCTFBC> FTTV7BUYF
#186 [09:11] <FNCYTUVCTFBC> GNYI
#187 [09:11] * FNCYTUVCTFBC [webchat@host-89-228-8-246.dynamic.mm.pl] has quit. (Client Quit)
#188 [09:11] <Andrio> Nice password.
#189 [09:12] <Andrio> ThePomeGrenade, did it install successfully?
#190 [09:12] <ThePomeGrenade> yes it did
#191 [09:13] <Andrio> Sanci, can you try with the newest launcher and Minecraft 1.12.2?
#192 [09:13] <Andrio> ThePomeGrenade, I'm not sure about PCs with two GPUs, I'm afraid. There might be something in the Settings or Control Panel that will let you force Minecraft to use the AMD card.
#193 [09:15] <ThePomeGrenade> but I thought I just said it didn't have two Graphic cards? Andrio
#194 [09:16] <Andrio> ThePomeGrenade, your DXDiag report shows two GPUs.
#195 [09:17] <ThePomeGrenade> hmm, can you give a clue as to how I force it to use AMD?
#196 [09:19] <ThePomeGrenade> Andrio ^^
#197 [09:22] * dharmabum [webchat@46.7.212.251] has joined #minecrafthelp
#198 [09:25] <dharmabum> Hi there. Minecraft wont open and I was directed here by customer support. Please advise what I should do next. Thanks
#199 [09:27] <Sanci> hey, i did launch the newest version from the brand spankin new launcher, and there was sound.
#200 [09:28] <dharmabum> No. I'm getting a wall of text and it proceeds no further. Mac Pro running OSX 10.6.8 with Java for 10.6 Update 17 installed
#201 [09:28] <dharmabum> How do I post a screen grab?
#202 [09:30] <ThePomeGrenade> hmm, can you give a clue as to how I force it to use AMD? Andrio
#203 [09:32] <Sanci> @Andrio @Absol i launched the newest version from the newest launcher and it had sound
#204 [09:34] <Andrio> ??> dharmabum paste
#205 [09:34] <Absol> dharmabum: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#206 [09:36] * dr_bibble [Mibbit@217.115.178.138] has joined #minecrafthelp
#207 [09:36] * Absol kicked dr_bibble from #minecrafthelp (Reason: r_bibble :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#208 [09:36] <dharmabum> Thank you https://paste.ubuntu.com/p/cv9yzVf55M/
#209 [09:38] <Sanci> please help...
#210 [09:39] <Andrio> ??> dharmabum Mac/reinst
#211 [09:39] <Absol> dharmabum: You may need to reinstall the locally installed files that Minecraft puts into place.
#212 [09:39] <Absol> dharmabum: To do so, run the following command in a terminal: curl -L git.io/rmc | sh
#213 [09:42] <ThePomeGrenade> you could have just said no Andrio
#214 [09:43] <dharmabum> AbsolAbsol That's didn't work unfortunatly. Same thing happens when I launch MC https://paste.ubuntu.com/p/FGQy3hjbny/
#215 [09:44] <Andrio> hm
#216 [09:44] <dharmabum> Should I just try and reinstall?
#217 [09:47] <dharmabum> I mean, reinstall from scratch
#218 [09:47] <Andrio> ThePomeGrenade, I don't know specifically
#219 [09:48] <Andrio> dharmabum, you can try reinstalling the game manually
#220 [09:48] <ThePomeGrenade> yeah alright, I'll try on my own, thanks for the help anyways my man Andrio
#221 [09:48] <Sanci> can someone help me pls?
#222 [09:48] <dharmabum> I'll try that then, thanks
#223 [09:49] <Andrio> Sanci, I don't think we can support a problem with old versions that doesn't happen on 1.12.2
#224 [09:50] <Sanci> well what am i supposed to do then? i payed for this crap to play the older versions, with the cool sound effects and relaxing music.. :( its kinda sad honestly
#225 [09:51] * ThePomeGrenade [webchat@static-89-239-195-18.fibianet.dk] has quit. (Quit: webchat.esper.net)
#226 [09:51] <Andrio> Sanci, you might be able to find a resource pack that provides those sound effects.
#227 [09:51] <dharmabum> Sorry, but how do I uninstall MC?
#228 [09:52] <Sanci> is there any ay to get the old world generation back too?
#229 [09:53] <Andrio> dharmabum, go to /Users/ianlawton/Library/Application Support/minecraft and delete everything there except the saves, screenshots and resourcepacks directories.
#230 [09:53] <Andrio> Sanci, perhaps try looking for mods for that.
#231 [09:53] <dharmabum> That is not going to work. I'm running osx 10.6.8 and this new download is incompatible. Is there a way I can fix the version already installed?
#232 [09:55] <Andrio> dharmabum, tried this one? http://launcher.mojang.com/download/Minecraft.dmg
#233 [09:56] * Sanci [webchat@catv-86-101-86-146.catv.broadband.hu] has quit. (Quit: webchat.esper.net)
#234 [09:56] <dharmabum> Yes, it is incompatible
#235 [09:57] <Andrio> dharmabum, tried this one? http://launcher.mojang.com/download/Minecraft_legacy.dmg
#236 [09:58] <dharmabum> That is compatible. Great. Which version is it? Thanks
#237 [09:59] <dharmabum> The version currently installed is 1.6.84-j
#238 [09:59] <Andrio> dharmabum, it should tell you what version of the launcher you get
#239 [09:59] <dharmabum> Sorry, it does not. Just says Minecraft
#240 [10:01] <Andrio> oh
#241 [10:01] <Andrio> dharmabum, does it work?
#242 [10:02] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#243 [10:02] <dharmabum> Hold on, I haven't figured out how to uninstall the previous version yet, sorry
#244 [10:02] * e_l1997 [~quassel@2.68.53.8.mobile.tre.se] has joined #minecrafthelp
#245 [10:03] <Andrio> oh
#246 [10:06] <dharmabum> reinstalled. The exact same thing happened again. Same wall of text
#247 [10:07] <Andrio> dharmabum, can you show me the complete launcher log?
#248 [10:08] <dharmabum> Sure. Thank you https://paste.ubuntu.com/p/SnBT6NmpbK/
#249 [10:09] * BullEKorV [webchat@h-123-166-222.A328.priv.bahnhof.se] has joined #minecrafthelp
#250 [10:09] <BullEKorV> hey
#251 [10:09] <BullEKorV> I need help with a problem
#252 [10:09] <BullEKorV> Dunno how this works
#253 [10:10] * BullEKorV [webchat@h-123-166-222.A328.priv.bahnhof.se] has quit. (Client Quit)
#254 [10:10] * Will [webchat@host217-43-190-99.range217-43.btcentralplus.com] has joined #minecrafthelp
#255 [10:11] <Will> hello?
#256 [10:13] <Andrio> dharmabum, you need to update Java
#257 [10:13] <Andrio> dharmabum, see https://www.java.com/en/download/help/mac_java_update.xml
#258 [10:15] <dharmabum> That is what I said at the beginning. I have Java for 10.6 Update 17 installed which is the latest compatible version of Java for this OS. This update broke Minecraft. There is no update for me to update to
#259 [10:16] <Andrio> hm
#260 [10:16] <dharmabum> You are linking to "The information on this page pertains to Oracle Java starting with Java 7, supported with Mac versions 10.7.3 and above." I'm running 10.6.8
#261 [10:17] <Andrio> I see
#262 [10:19] <Andrio> dharmabum, I'm afraid I'm not sure what else can be done there; perhaps someone more familiar with Macs than I am can help.
#263 [10:19] * SALVATORE [webchat@176.32.27.4] has joined #minecrafthelp
#264 [10:20] <SALVATORE> WHAT FUNCTION MINECRAFT
#265 [10:20] * SALVATORE [webchat@176.32.27.4] has quit. (Client Quit)
#266 [10:20] <dharmabum> Okay, thank you for your help. I guess I'll have to try and figure out a way to go back to the previous version of Java that didn't break Minecraft. Thanks
#267 [10:35] * thelounge38 [webchat@ip5f5becce.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#268 [10:35] <thelounge38> mein minecraft stürtzt immer ab
#269 [10:38] * zuz [webchat@p5DD52C31.dip0.t-ipconnect.de] has joined #minecrafthelp
#270 [10:39] * thelounge38 [webchat@ip5f5becce.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#271 [10:39] <zuz> help me
#272 [10:59] * maro [~maro@2a02:8070:da2:1f00:6050:6d8a:4f3c:9916] has joined #minecrafthelp
#273 [11:04] * mebehannahbee [webchat@fttu-67-223-3-220.btes.tv] has joined #minecrafthelp
#274 [11:05] <mebehannahbee> i reset my password and i can get into mojang's website but minecraft.net wont let me log in. help?!
#275 [12:03] * darkfallen116 [webchat@c-68-44-247-112.hsd1.in.comcast.net] has joined #minecrafthelp
#276 [12:04] <darkfallen116> I'm having an issue with downloading the newest patch onto my computer. The thing is saying creative6.ogg
#277 [12:14] * Kazi101 [webchat@173-29-104-254.client.mchsi.com] has joined #minecrafthelp
#278 [12:15] <Kazi101> unable to locate java runtime
#279 [12:19] * Aaron [webchat@cpe-121-213-38-156.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
#280 [12:19] <Aaron> i need help my account was deleted
#281 [12:20] * Kazi101 [webchat@173-29-104-254.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#282 [12:34] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#283 [12:47] * thelounge22 [webchat@190.211.111.119] has joined #minecrafthelp
#284 [12:47] * thelounge22 [webchat@190.211.111.119] has quit. (Client Quit)
#285 [13:07] * Maxsiminus [webchat@apn-77-115-60-53.dynamic.gprs.plus.pl] has joined #minecrafthelp
#286 [13:08] <Maxsiminus> hello
#287 [13:08] <Maxsiminus> hello
#288 [13:09] * Maxsiminus [webchat@apn-77-115-60-53.dynamic.gprs.plus.pl] has left #minecrafthelp
#289 [13:10] * Maxsiminus [webchat@apn-77-115-60-53.dynamic.gprs.plus.pl] has joined #minecrafthelp
#290 [13:10] <Maxsiminus> hello
#291 [13:10] <Maxsiminus> hello
#292 [13:14] * Maxsiminus [webchat@apn-77-115-60-53.dynamic.gprs.plus.pl] has left #minecrafthelp
#293 [13:17] * GabyOwN [webchat@90.61.194.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#294 [13:17] <GabyOwN> yo bro
#295 [13:17] <GabyOwN> Andrio
#296 [13:38] * Maxsiminus [webchat@apn-77-115-60-53.dynamic.gprs.plus.pl] has joined #minecrafthelp
#297 [13:39] <Maxsiminus> hello
#298 [13:44] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#299 [13:48] * Maxsiminus [webchat@apn-77-115-60-53.dynamic.gprs.plus.pl] has joined #minecrafthelp
#300 [13:48] <Maxsiminus> I have a problem. I open to Minecraft Launcher and click a button "Play the game".
#301 [13:49] <Maxsiminus> Then a message is displayed "Game crash. An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience
#302 [13:50] * Maxsiminus [webchat@apn-77-115-60-53.dynamic.gprs.plus.pl] has quit. (Client Quit)
#303 [13:51] * Maxsiminus [webchat@apn-77-115-60-53.dynamic.gprs.plus.pl] has joined #minecrafthelp
#304 [13:51] * Maxsiminus [webchat@apn-77-115-60-53.dynamic.gprs.plus.pl] has quit. (Client Quit)
#305 [14:14] * dharmabum [webchat@46.7.212.251] has quit. (Quit: webchat.esper.net)
#306 [14:36] * Ein_Pikachu [webchat@77.119.130.113.wireless.dyn.drei.com] has joined #minecrafthelp
#307 [14:37] <Ein_Pikachu> If i try to login it stands that they cant process my login dates
#308 [14:46] * Maxsiminus [webchat@apn-77-115-60-53.dynamic.gprs.plus.pl] has joined #minecrafthelp
#309 [14:46] <Maxsiminus> hello
#310 [14:48] * Maxsiminus [webchat@apn-77-115-60-53.dynamic.gprs.plus.pl] has quit. (Client Quit)
#311 [15:02] * computeralex92 [webchat@ipb21b0bb2.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#312 [15:05] <computeralex92> Hello, did anyone already test the Minecraft Server with Ubuntu 18.04 (Bionic)?
#313 [15:05] <computeralex92> I try to start a clean server, but everytime the error appears: "Authentication servers are down."
#314 [15:13] * xErdemCicekV3 [webchat@85.101.144.129.dynamic.ttnet.com.tr] has joined #minecrafthelp
#315 [15:13] <xErdemCicekV3> Absol hey ! my minecrafat account was hacked :( help me pls
#316 [15:24] * maro [~maro@2a02:8070:da2:1f00:6050:6d8a:4f3c:9916] has quit. (Quit: Kein Bock mehr)
#317 [15:28] * xErdemCicekV3 [webchat@88.233.144.10.dynamic.ttnet.com.tr] has joined #minecrafthelp
#318 [15:28] <xErdemCicekV3> Absol help me pls my account was hacked :(
#319 [15:31] * Ruzna [webchat@p5DFE9C42.dip0.t-ipconnect.de] has joined #minecrafthelp
#320 [15:32] <Ruzna> op on? need help with my account cant resett my pw..
#321 [15:56] <xErdemCicekV3> Hey :(
#322 [15:57] <xErdemCicekV3> Absol help me pls
#323 [15:57] <xErdemCicekV3> my account was hacked
#324 [16:01] <Ruzna> Absol need help
#325 [16:36] * xErdemCicekV3 [webchat@88.233.144.10.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#326 [16:46] * jesse [webchat@47.196.209.8] has joined #minecrafthelp
#327 [16:47] <jesse> None of my servers are connecting execpt for one why wont any of my servers load?
#328 [16:56] * Ruzna [webchat@p5DFE9C42.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#329 [16:57] * Jorja [webchat@67.213.24.130] has joined #minecrafthelp
#330 [16:57] <Jorja> hello
#331 [16:57] <Jorja> I was wondering if anyone could help me with uping my alloted memery for minecraft
#332 [17:00] * thelounge15 [webchat@fiber-199-26-247-95.sssnet.com] has joined #minecrafthelp
#333 [17:01] <thelounge15> I did the 5 day ago update on my iPad Minecraft PE... now it won’t connect at all, just locks up.
#334 [17:02] * MadLuck [webchat@128-76-214-81-cable.dk.customer.tdc.net] has joined #minecrafthelp
#335 [17:02] <MadLuck> I need help
#336 [17:03] <MadLuck> My minecraft says cant save download. eo_uy.lang
#337 [17:06] * thelounge15 [webchat@fiber-199-26-247-95.sssnet.com] has quit. (Quit: webchat.esper.net)
#338 [17:07] * MadLuck [webchat@128-76-214-81-cable.dk.customer.tdc.net] has quit. (Client Quit)
#339 [17:21] * Jorja [webchat@67.213.24.130] has joined #minecrafthelp
#340 [17:31] * Miles [webchat@ip68-229-95-60.ri.ri.cox.net] has joined #minecrafthelp
#341 [17:33] <Miles> Hey guys, I have trouble getting a secondary account working, basically... I used to have two accounts under one email adress, now that theres been a lot of changes, I believe that my other account has been deleted in some sort of way. I now can only access one account, its under the name of mileshimy, my other account, under the name of GreekKrono
#342 [17:33] <Miles> s, is no longer accessible. When I try to log in to minecraft/mojang with my GreekKronos username, it wont let me access, it will tell me its invalid, yet its not. Please help, I would like to use my other account because I have made purchases on minecarft servers and would simply like to use them.
#343 [17:37] * Galexy [webchat@c-73-153-6-118.hsd1.co.comcast.net] has joined #minecrafthelp
#344 [17:38] <Galexy> I have a resource pack and it's in minecraft, but only some of the textures are changing.
#345 [17:40] * Aaron [webchat@cpe-121-213-38-156.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
#346 [17:40] <Aaron> hello
#347 [17:42] <Aaron> I need help with logging in my account, I've tried to reset my password but I don't receive an email from Mojang and trying to change my email just gives me an error.
#348 [17:49] * Raptor_Jesus [webchat@162-233-114-56.lightspeed.oshkwi.sbcglobal.net] has joined #minecrafthelp
#349 [17:49] <Raptor_Jesus> hey
#350 [17:49] <Aaron> hi
#351 [17:50] <Raptor_Jesus> So I'm getting a lot of errors saying unable to download .lang files. is there a way to manually download these?
#352 [17:51] * Aaron [webchat@cpe-121-213-38-156.nb01.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#353 [17:52] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#354 [17:52] * Centurion [webchat@cpe-24-210-121-242.insight.res.rr.com] has joined #minecrafthelp
#355 [17:53] <Centurion> I have a question, My Minecraft screen suddenly floated to the top of me screen gradually and now its not on my screen anymore, is there anything i can do?
#356 [17:55] * Lilman [webchat@99-94-175-96.lightspeed.gnbonc.sbcglobal.net] has joined #minecrafthelp
#357 [17:56] <Lilman> Im confused on why my game crashes when i try to play it.
#358 [17:56] <Centurion> AT what point does it crash?
#359 [17:57] <Lilman> when it gets to the main screen saying single player multiplayer etc.
#360 [17:57] <Centurion> it might be due to too many mods, did you add mods or are you logging into a game when it crashes?
#361 [17:58] <Lilman> I have no mods
#362 [17:58] <thgilfodrol> ??> Lilman launcher/log
#363 [17:58] <Absol> Lilman: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#364 [17:58] <thgilfodrol> Centurion: can you locate the minecraft icon on your taskbar, and hover your cursor over it?
#365 [17:58] <Centurion> Yes
#366 [17:59] <thgilfodrol> Centurion: right click on the preview box that shows up, select the Move option, and press any arrow key
#367 [18:01] <Centurion> Found it, all I had to do was click maximize and it popped up fullscreen, Thanks!
#368 [18:01] <thgilfodrol> Centurion: no problem, have fun
#369 [18:02] * Raptor_Jesus [webchat@162-233-114-56.lightspeed.oshkwi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#370 [18:05] <Lilman> still confused on why it is crashing
#371 [18:06] <thgilfodrol> Lilman: can you post the link here?
#372 [18:06] <Lilman> https://paste.ubuntu.com/p/YpXzsxWDFb/ this?
#373 [18:07] <thgilfodrol> ??> Lilman launcher/log-txt
#374 [18:07] <Absol> Lilman: We need to see your full launcher log, which is created in the game directory.
#375 [18:07] <Absol> Lilman: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#376 [18:07] <thgilfodrol> Lilman: can you get the new log requested?
#377 [18:07] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#378 [18:08] * Jorja [webchat@67.213.24.130] has quit. (Quit: webchat.esper.net)
#379 [18:08] <Miles> Hey guys, I have trouble getting a secondary account working, basically... I used to have two accounts under one email adress, now that theres been a lot of changes, I believe that my other account has been deleted in some sort of way. I now can only access one account, its under the name of mileshimy, my other account, under the name of GreekKrono
#380 [18:08] <Miles> s, is no longer accessible. When I try to log in to minecraft/mojang with my GreekKronos username, it wont let me access, it will tell me its invalid, yet its not. Please help, I would like to use my other account because I have made purchases on minecarft servers and would simply like to use them.
#381 [18:09] <thgilfodrol> ??> Miles account/send-email
#382 [18:09] <Absol> Miles: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#383 [18:09] <Absol> Miles: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#384 [18:10] <thgilfodrol> Miles: it might not be accessible, but both accounts show up as paid and migrated accounts as well- perhaps you migrated the second one to another email and forgot about it
#385 [18:11] <Miles> .... so how do i log into it :/
#386 [18:11] * jorja [webchat@67.213.24.130] has joined #minecrafthelp
#387 [18:11] <jorja> Hello
#388 [18:11] <thgilfodrol> Miles: ideally try sending password reset requests for all your emails to double check
#389 [18:12] <thgilfodrol> Miles: otherwise send an email to support in the links above and they'll be able to help with recovery
#390 [18:12] <thgilfodrol> hello jorja
#391 [18:12] <jorja> I was wondering what I could do to help my problem of minecraft becoming laggy and then going not responding
#392 [18:13] <thgilfodrol> ??> jorja launcher/log
#393 [18:13] <Absol> jorja: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#394 [18:13] <Lilman> https://paste.ubuntu.com/p/b7pDV3ksrT/ might lagg a little
#395 [18:19] <thgilfodrol> ??> Lilman tools/hjt
#396 [18:19] <Absol> Lilman: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#397 [18:19] <Absol> Lilman: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#398 [18:24] <Lilman> https://paste.ubuntu.com/p/fyk7PSdgkd/ this is what i got
#399 [18:25] <thgilfodrol> Lilman: can you rename your .minecraft folder to something like .minecraftold, and try launching the game again?
#400 [18:25] <thgilfodrol> ??> Lilman win/.minecraft
#401 [18:25] <Absol> Lilman: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#402 [18:27] <Lilman> i cant rename the folder
#403 [18:28] <thgilfodrol> Lilman: you need to close the game and launcher first
#404 [18:28] <Miles> thgilfodrol, whats the email i need to contact
#405 [18:28] <thgilfodrol> ??> Miles account/send-email
#406 [18:28] <Absol> Miles: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#407 [18:28] <Absol> Miles: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#408 [18:28] * Miles [webchat@ip68-229-95-60.ri.ri.cox.net] has quit. (Quit: webchat.esper.net)
#409 [18:28] <Lilman> It just says enter a new folder name after i try
#410 [18:29] <thgilfodrol> Lilman: what's the full, exact error?
#411 [18:29] <Lilman> it doesnt say an error it just freezes and crashes and says an unexpected error has occured
#412 [18:30] <thgilfodrol> Lilman: to clarify, when you rename the folder
#413 [18:30] * thelounge46 [webchat@184.27.204.138.dynamic.copel.net] has joined #minecrafthelp
#414 [18:30] * thelounge46 [webchat@184.27.204.138.dynamic.copel.net] has quit. (Client Quit)
#415 [18:31] <Lilman> when i try to rename it it says "You must type a file name"
#416 [18:32] <thgilfodrol> Lilman: try renaming it to .minecraftold.
#417 [18:32] <thgilfodrol> Lilman: (with the dot at the end)
#418 [18:32] <Lilman> i did and thats what it said
#419 [18:33] <Lilman> oh didnt see the dot
#420 [18:35] <Lilman> now iys redownloading the versions
#421 [18:36] <thgilfodrol> Lilman: let it do that, and see if it crashes again
#422 [18:36] <Lilman> ok
#423 [18:36] <thgilfodrol> Lilman: if it does, try running a round of malwarebytes to rule out malware
#424 [18:36] <thgilfodrol> Lilman: err, correction, adwcleaner
#425 [18:36] <thgilfodrol> ??> Lilman av/adwcleaner
#426 [18:36] <Absol> Lilman: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#427 [18:36] <Absol> Lilman: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#428 [18:37] <thgilfodrol> Lilman: make sure to disable norton to ensure it isn't interfering as well
#429 [18:41] * lct [webchat@c-73-6-89-177.hsd1.tx.comcast.net] has joined #minecrafthelp
#430 [18:42] * Lilman [webchat@99-94-175-96.lightspeed.gnbonc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#431 [18:45] <lct> I no longer have access to account email and have forgot my password. What can I do?
#432 [18:45] * Lilman [webchat@99-94-175-96.lightspeed.gnbonc.sbcglobal.net] has joined #minecrafthelp
#433 [18:45] <lct> I really want to play with my brother again, we haven't played in six years
#434 [18:46] <Lilman> im back and it still crashes
#435 [18:48] <jorja> I got the not responding https://paste.ubuntu.com/p/z2JcpcNp9S/
#436 [18:48] <Lilman> thats what been happening to me to
#437 [18:51] <thgilfodrol> ??> lct launcher/log-txt
#438 [18:51] <Absol> lct: We need to see your full launcher log, which is created in the game directory.
#439 [18:51] <Absol> lct: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#440 [18:53] <lct> I haven't downloaded the game yet, I am trying to recover my account
#441 [18:53] <thgilfodrol> lct: ah, my bad
#442 [18:53] <thgilfodrol> ??> jorja launcher/log
#443 [18:53] <Absol> jorja: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#444 [18:53] * thelounge58 [webchat@c-73-54-142-149.hsd1.ga.comcast.net] has joined #minecrafthelp
#445 [18:53] <thgilfodrol> jorja: sorry, ignore the previous one
#446 [18:54] <thgilfodrol> ??> jorja launcher/log-txt
#447 [18:54] <Absol> jorja: We need to see your full launcher log, which is created in the game directory.
#448 [18:54] <Absol> jorja: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to http://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#449 [18:54] <thgilfodrol> lct: what is your username?
#450 [18:54] <thelounge58> my minecraft is not downloading because it says error
#451 [18:54] <thgilfodrol> thelounge58: what's the error that comes up when you try?
#452 [18:54] * Lilman [webchat@99-94-175-96.lightspeed.gnbonc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#453 [18:54] <thelounge58> Unable to save download. hit4.ogg
#454 [18:54] <thelounge58> Show more details
#455 [18:55] <lct> my username is lucato
#456 [18:55] <thelounge58> that's what it says
#457 [18:55] <thgilfodrol> thelounge58: can you click show more details and put the error here
#458 [18:55] <thgilfodrol> ??> lct account/send-email
#459 [18:55] <Absol> lct: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#460 [18:55] <Absol> lct: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#461 [18:56] <jorja> I am not understanding what you are wanting so I am computer stupid
#462 [18:56] <thgilfodrol> jorja: we need to see your detailed launcher log, which is accessed via the instructions from Absol
#463 [18:57] <jorja> I do not understand what you are wanting
#464 [18:58] <thgilfodrol> jorja: I want to see your launcher log
#465 [18:59] <jorja> I cannot find that
#466 [19:01] <thgilfodrol> jorja: it should be in your game directory
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#468 [19:02] <jorja> I do not see it but I am too stupid
#469 [19:02] <beTinyy> I dont have any incompatible softwares
#470 [19:03] <jorja> I will just deal with not being ablwe to play minecraft
#471 [19:03] <lct> Absol thanks so much I've sent them an email
#472 [19:03] <beTinyy> but my mc keeps saying it cant save icon_16x16.png
#473 [19:04] <beTinyy> my minecraft keeps telling me it is unable to save download icon_16x16.png
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#475 [19:08] <jorja> Sorry if this is the wrong thing
#476 [19:08] <jorja> https://paste.ubuntu.com/p/T5kfRnthgJ/
#477 [19:35] <jorja> hello
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#479 [20:18] * Itz_Red [webchat@ip98-176-143-113.sd.sd.cox.net] has joined #minecrafthelp
#480 [20:20] <Itz_Red> Hey my minecraft game says failed to download file af_za.land when I try to play minecraft on version 1.12.2
#481 [20:20] <Itz_Red> Anything u can do to fix?
#482 [20:34] * MarkelloSouvi [webchat@d49-198-49-74.rdl1.qld.optusnet.com.au] has joined #minecrafthelp
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#484 [20:36] * Noprox [webchat@pc-155-135-164-190.cm.vtr.net] has joined #minecrafthelp
#485 [20:36] <Noprox> hi!
#486 [20:37] <Noprox> help
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#488 [20:48] * IceCxld [webchat@72-172-197-59.fidnet.com] has joined #minecrafthelp
#489 [20:50] <IceCxld> Hey there, Forgive me if this is the wrong place to post. But I have been locked out of my account and I need some support as far as understanding the “Transaction Key” goes if anyone is here to help it will be much appreciated thank you.
#490 [20:51] <GreyVulpine> The Transaction ID is the code you get upon successful completion of a purchase. It's usually sent to your email.
#491 [20:52] <IceCxld> Mmm, My problem is it was in a old email. And the Email that i checked has that deleted, So is there some sort of place i can email or contact by chance?
#492 [20:52] <GreyVulpine> Think of it as a receipt for your purchase. It works as a proof of purchase, and allows for Mojang to look up your purchase if any issues arise.
#493 [20:52] <GreyVulpine> IceCxld - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#494 [20:53] <GreyVulpine> https://help.mojang.com/customer/portal/articles/361380-what-is-a-transaction-id-
#495 [20:53] <IceCxld> Gotcha, Thanks i'll try this.
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#497 [20:56] <jorja> hello
#498 [20:56] <jorja> I was wondering what I could do to help my problem of minecraft becoming laggy and then going not responding
#499 [21:06] * Webchat_41508 [webchat@c-73-136-13-34.hsd1.tx.comcast.net] has joined #minecrafthelp
#500 [21:07] <Webchat_41508> my game will not start it just stays on the screen that says mojang
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#503 [21:11] <Quake> I get this error when I try to launch to ply the game Unable to save download. af_za.lang
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#506 [21:15] * MarkelloSouvi [webchat@d49-198-49-74.rdl1.qld.optusnet.com.au] has joined #minecrafthelp
#507 [21:16] <MarkelloSouvi> What do i do if i start downloading minecraft in the minecraft installer and it tells me "unable to locate the java runtime"
#508 [21:19] * N4VILLERA_ [webchat@static.reserve.wtt.net.hk] has joined #minecrafthelp
#509 [21:20] <N4VILLERA_> Hi I have a problem going in the game and downloading the version. From Minecraft Launcher, I clicked the 'play' button, but ERROR pops up and says 'Failed to download file. af_ZA.lang
#510 [21:20] <N4VILLERA_> Show more details'
#511 [21:20] <N4VILLERA_> how can I play the game
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#516 [21:29] <IdkBeef2> Minecraft was working fine before this, but when I click play, the minecraft window doesn't open. When I go back to the launcher is says its open.
#517 [21:30] <jorja> I was wondering what I could do to help my problem of minecraft becoming laggy and then going not responding
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#520 [22:42] <earthvirgo10> I am having a java runtime issue on windows
#521 [22:42] <earthvirgo10> here is the crash log/issue
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#524 [22:44] <xD_Skills_> hi
#525 [22:44] * ItsAPerson [webchat@c-98-232-153-61.hsd1.wa.comcast.net] has joined #minecrafthelp
#526 [22:44] <yKing_> Hello I'm from Brazil
#527 [22:45] <ItsAPerson> Getting an error trying to download the 1.12.2 version of minecraft. I get this error message: Unable to locate the Java runtime.
#528 [22:45] <earthvirgo10> Unable to locate the Java runtime.Error details: The system cannot find the path specified Filename on disk: javaw.exePath: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#529 [22:45] <earthvirgo10> Exists: false
#530 [22:45] <ItsAPerson> Getting an error trying to download the 1.12.2 version of minecraft. I get this error message: Unable to locate the Java runtime.
#531 [22:45] <yKing_> My account was hacked, I recovered but there are problems
#532 [22:46] <xD_Skills_> I can not access my account
#533 [22:46] <ItsAPerson> Every time I close MC I have to redownload MC
#534 [22:47] <xD_Skills_> please help me
#535 [22:48] <yKing_> Someone help me please ?
#536 [22:48] <earthvirgo10> I just want to be able to launch MC because this happens every time
#537 [22:48] <ItsAPerson> xD_Skills_
#538 [22:48] <ItsAPerson> Do u know all your login info
#539 [22:48] <earthvirgo10> Unable to locate the Java runtime.Error details: The system cannot find the path specifiedFilename on disk: javaw.exePath: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#540 [22:48] <earthvirgo10> Exists: false
#541 [22:48] <ItsAPerson> Getting an error trying to download the 1.12.2 version of minecraft. I get this error message: Unable to locate the Java runtime.
#542 [22:48] <xD_Skills_> yes
#543 [22:49] <ItsAPerson> Try resetting your login info
#544 [22:49] <earthvirgo10> what should I do
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#547 [22:51] <jorja> I was wondering what I could do to help my problem of minecraft becoming laggy and then going not responding
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#550 [23:54] * IceCxld [webchat@72-172-197-59.fidnet.com] has joined #minecrafthelp
#551 [23:56] <IceCxld> Heya, Was curious if anyone could help me. I have tried to request a password reset but Mojang wont email me. And then i accidentally sent Mojang a email that wasn't finished and now every time i try to submit a new email for support it auto responds with a BOT that basically tells me that i already have a message going out to mojang even though i
#552 [23:56] <IceCxld> deleted the message? Any suggestions?