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#7 [02:06] * Alma_Melina [webchat@x4e31a72c.dyn.telefonica.de] has joined #minecrafthelp
#8 [02:14] <Alma_Melina> Hi. My problem is: I purchased Minecraft Java Edition. Then I realized, that the computer is too old for this version. Then I wanted to try out the Windows 10 edition, but clicking on Redeem always tells me that I already claimed it. I found a Version by myself which is running without problems (Build: 856707). But to unlock it, I have to pay again
#9 [02:14] <Alma_Melina> . So, either I need your help how I can get my money back, or how I can activate the running version.
#10 [02:16] <mattym> Alma_Melina, If your computer is too old for the Java version, then its too old for the Windows 10 Edtion
#11 [02:17] <Alma_Melina> Ok. Then it seems that I have to buy the running version (I could play the demo). So I have to get back the money for the Java version. I never started it successfully. Any help, how to do this the best way?
#12 [02:19] <mattym> Alma_Melina, When did you buy the Java version?
#13 [02:19] <Alma_Melina> 28.04. Since then I tried to start it.
#14 [02:20] * Nozky [webchat@188-167-250-211.dynamic.chello.sk] has joined #minecrafthelp
#15 [02:20] <mattym> Alma_Melina, Then if you tried to redeem the code and it said it was used, you probably linked it to whatever microsoft account you are logged into your Windows Store with.
#16 [02:21] <Nozky> I have problem with skin on server
#17 [02:21] <Nozky> its shows my old skin but not my new
#18 [02:21] <mattym> Nozky, Have you reset the game since changing it?
#19 [02:21] <Nozky> yes
#20 [02:22] <Nozky> on this site it shows my skin https://sk.namemc.com/profile/Nozky.1
#21 [02:22] <Alma_Melina> Yes. By trying tu use it I linked it to my personal Microsoft/X-Box account (Alma_Melina is my daughter I wanted to setup the game for)
#22 [02:22] <Nozky> but on servers i have my old skin which is deadpool
#23 [02:23] <mattym> Alma_Melina, Its not linked to an Xbox account, just the store account, you can log into the store and download it. Then use whichever Xbox Live account ingame.
#24 [02:24] <Nozky> how i will do that
#25 [02:25] <mattym> Nozky, Best bet is to check it again later. The multiplayer skin cache may not be up to date.
#26 [02:26] <Alma_Melina> But the version that is working I can't unlock without paying. Even while this version is already linked to my X-Box Store.
#27 [02:27] <Nozky> on singleplayer it shows my actual skin but on servers the old one
#28 [02:30] <mattym> Alma_Melina, Make sure you are logged into the Windows Store with the Microsoft account you were using when you first tried to redeem the code. Then download the app from the Store.
#29 [02:31] <Nozky> i dont have that account, only mojang from 2013
#30 [02:31] <mattym> Nozky, That message is not for you.
#31 [02:33] <Nozky> sorry
#32 [02:40] <Alma_Melina> I do not understand what you mean. When I go to the X-Box store, there are 2 versions of Minecraft shown in my games. One is the Java version (that crashes due to the computer problem) and one called Windows 10 version. When I click "play" in the store there it directly opens my running version from where I started the store too. But when I try to
#33 [02:40] <Alma_Melina> play it, it's only the demo. If I want to unlock the full version I have to pay the same amount again.
#34 [02:40] <mattym> Alma_Melina, That makes no sense, as the Java Edition is not listed on the Store.
#35 [02:47] <Alma_Melina> Ok, I assumed this is the Java version because it has no info page and if I say "play" on this version it opens the Minecraft launcher with the version that crashes. The other version is called "Minecraft for Windows 10" and opens the other version like i already wrote. Sorry, I can only tell what is there.
#36 [02:49] <mattym> Alma_Melina, Make sure you are in the Windows Store app, not the xbox live app
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#38 [02:56] <Alma_Melina> Now I used the windows, not the XBox shop. I checked it with 3 different windows user on this PC. One account of those uses the mail address I used for the purchase. In all tries I had to buy the version. I could only download a testversion...
#39 [02:57] * Qball [Elite17280@chi.elitebnc.org] has joined #minecrafthelp
#40 [02:59] <mattym> Alma_Melina, The game would have to be redeemed to one of the Store accounts. Re-log into the store on whichever account would have been saved on the computer when you first tried to do it.
#41 [03:01] * nico_1234 [webchat@xdsl-87-79-198-114.netcologne.de] has joined #minecrafthelp
#42 [03:02] <nico_1234> Hello, I am not able to reset my Mojang account password. I do not get any email.
#43 [03:03] <mattym> nico_1234, Did you check any spam or junk folders in your email for the message?
#44 [03:04] <mattym> nico_1234, Read the welcome message, and do not PM again.
#45 [03:04] <Alma_Melina> The windows account I used to buy it is the one I use now (of my wife). But to buy it I used my email address. But still. No version knows about that I buyed it beside the version that crashes... I try now for about +8h just to start a game. Would it not be easier just to cancel the first purchase and buy the version running?
#46 [03:05] * nico_1234 [webchat@xdsl-87-79-198-114.netcologne.de] has quit. (Client Quit)
#47 [03:07] <mattym> Alma_Melina, Its has nothing to do with the Windows account, or email address used when purchasing it. Its whatever Microsoft account was logged into the Windows Store app, when you tried to redeem the code from your Mojang account page.
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#49 [03:08] <mattym> Alma_Melina, In the Windows Store app, make sure you log out. And try logging in with any Microsoft account you have till you find the one that has the Windows 10 Edition in the owned apps list
#50 [03:10] <Alma_Melina> As I told. I used this windows account I use now. And this windows store offert me minecraft for 26,- - Ok. I try to go into the store log out (have to find how) and log in with the other account.
#51 [03:12] * liam8 [webchat@122-58-15-216-adsl.bb.spark.co.nz] has joined #minecrafthelp
#52 [03:12] <liam8> i cant login to an account i used a long time ago
#53 [03:12] <mattym> liam8, What happens when you try?
#54 [03:13] * thelounge30 [webchat@softbank126220007016.bbtec.net] has joined #minecrafthelp
#55 [03:13] <liam8> it just sais invalid password or username but i know its correct
#56 [03:13] <mattym> liam8, Did you try to reset the password yet?
#57 [03:13] <liam8> yes but the email doesnt come through
#58 [03:14] <thelounge30> i already purchased minecraft how can i download it?
#59 [03:14] <mattym> liam8, Check your emails spam or junk folders for the reset email.
#60 [03:14] <liam8> ok
#61 [03:15] <mattym> thelounge30, From the website.
#62 [03:15] <thelounge30> I download it but i can only play demo
#63 [03:15] <liam8> its still not there
#64 [03:16] <mattym> thelounge30, Are you logged in correctly?
#65 [03:16] <thelounge30> Yes
#66 [03:16] <mattym> ??> liam8 account/send-email
#67 [03:16] <Absol> liam8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#68 [03:16] <Absol> liam8: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#70 [03:16] <mattym> thelounge30, Does it show a username or an email in the upper part of the launcher?
#71 [03:17] <thelounge30> Yes my email
#72 [03:17] <Alma_Melina> No result. Still I can only download the test version. The version itself is activated for Alma_Melina. Purchased is it with my email account. does this matter?
#73 [03:17] <mattym> thelounge30, Then you are not logged in with an account that has the game purchased on it.
#74 [03:17] <liam8> the email is still not in my spam
#75 [03:17] <liam8> mattym
#76 [03:17] <mattym> liam8, Read the info Absol wrote to you.
#77 [03:18] <mattym> Alma_Melina, If you log in at account.mojang.com/me are you sure the redeem link does not work
#78 [03:19] * liam8 [webchat@122-58-15-216-adsl.bb.spark.co.nz] has quit. (Quit: webchat.esper.net)
#79 [03:20] <Alma_Melina> Yes. Always if i try to use the redeem code on this page it tells that it is already used. 5 min ago I also tried to use the code in the windows shop directly-with the same result.
#80 [03:22] <mattym> Alma_Melina, Are you sure there isn't some other account you could have redeemed it on. Its not very likely that someone would have been able to gain access to the account and redeem it in the course of 2 day. So it has to be redeemed to an account you have.
#81 [03:22] <thelounge30> It worked Thanks
#82 [03:22] * thelounge30 [webchat@softbank126220007016.bbtec.net] has quit. (Quit: webchat.esper.net)
#83 [03:24] <Alma_Melina> I clicked on redeem by my self to install this version. But somehow it has the result I described. I also do not think that another person highjacked the version. I just think something gone really wrong.
#84 [03:25] <Alma_Melina> And I only used 2 accounts.My xbox account and the new Alma-Melina Minecraft account
#85 [03:27] <mattym> Alma_Melina, Basically, it can't be redeemed to a non-existent account. Sometimes if you click redeem it will go to whatever Microsoft account you are logged in with on either the browser or the store. Do you log in with a different Microsoft account anywhere on your PC? Again this may or may not be the same email you used for the Mojang account, or windows login
#86 [03:29] <mattym> Alma_Melina, What is the exact ingame username set on your Mojang account page?
#87 [03:31] <Alma_Melina> Again: I switched the windows store to my Microsoft account (Alma doesn't have an email) copied the redeem code in and it says it's already used. If i go to any store with any account on this PC it says the same. I also tried the redeem button on mojang/me on each account and it also has the same result.
#88 [03:32] <Alma_Melina> The user name is the name you see here. Its generated by the system. Or what do you mean?
#89 [03:32] <Alma_Melina> With generated i mean the system just used the name
#90 [03:34] * mariocod04 [webchat@212095008167.public.telering.at] has joined #minecrafthelp
#91 [03:34] <Alma_Melina> I'm bit confused now. Of course the username of Alma_Melina is Alma_Melina
#92 [03:34] <mariocod04> Hey guys, i have a problem
#93 [03:35] <mattym> Alma_Melina, Try the following, uninstall the demo and log out of the Windows Store app, and do not log in. Restart the computer, and once you are back in log back into the Store app with the account it should have been redeemed on.
#94 [03:35] <mariocod04> I cannot log in on the minecraft page, so when i cannot log in, i cannot buy minecraft
#95 [03:36] <mattym> Alma_Melina, It should show an option like Download and Play, instead of something like try demo or something else.
#96 [03:36] <mattym> mariocod04, What happens when you try to log in?
#97 [03:36] <mariocod04> This "OOPS!
#98 [03:36] <mariocod04> In case of an error, your request should not be processed. Please try it."
#99 [03:37] <mattym> ??> mariocod04 tools/hjt
#100 [03:37] <Absol> mariocod04: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#101 [03:37] <Absol> mariocod04: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#102 [03:38] <Alma_Melina> This will take some time. I will loose all my prepared pages etc. Also this status. But I'll try. Again.
#103 [03:39] <mattym> Alma_Melina, Just bookmark this page
#104 [03:40] <mariocod04> https://paste.ubuntu.com/p/NxSNyrJwq2/ do u mean it so ?
#105 [03:41] <mattym> mariocod04, Do all the instructions Absol wrote.
#106 [03:42] <mattym> mariocod04, The paste site is for the log from the diagnostic program not your message
#107 [03:43] <mariocod04> ok ? but how i clicked on the link it doesnt come that what absol write.
#108 [03:44] <mattym> mariocod04, Read both lines of the instructions
#109 [03:44] * Alma_Melina [webchat@x4e31a72c.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#110 [03:47] <mariocod04> omg, i will log in me on the minecraft site, how stupid is mojang for doing a page!
#111 [03:49] <mariocod04> I dont want a virus, I want to log in, do u dont understand this?
#112 [03:49] <mattym> mariocod04, And something already on your computer is preventing it. To find out what, you need to do the instructions you were given.
#113 [03:50] <mariocod04> This is a bad community site with NOTHING right on the orignial minecraft page, nice day now, bye
#114 [03:52] * DeafieGamer [webchat@pool-71-191-250-4.washdc.fios.verizon.net] has joined #minecrafthelp
#115 [03:52] <DeafieGamer> Bleg
#116 [03:52] <DeafieGamer> Bleh*
#117 [03:52] <DeafieGamer> urielsalis, you up?
#118 [03:53] <DeafieGamer> ?? index
#119 [03:53] <Absol> index: See https://cp.minecraftirc.net/factoid for the list of factoid Absol knows of.
#120 [03:54] <DeafieGamer> Doing HijackThis stuff
#121 [03:54] <DeafieGamer> There we go....
#122 [03:54] <DeafieGamer> https://paste.ubuntu.com/p/q2Bf9987dk/
#123 [03:58] <DeafieGamer> welll, found an issue
#124 [04:11] * Alma_Melina [webchat@x4e31a72c.dyn.telefonica.de] has joined #minecrafthelp
#125 [04:18] * Odysseius_ is now known as Odysseius
#126 [04:18] <DeafieGamer> hi Odysseius
#127 [04:19] <Odysseius> DeafieGamer, Reason Antivirus has known issues with Minecraft, it's considered incompatible.
#128 [04:19] <DeafieGamer> Yea, I figured, I got it removed and replacing it with Avast right now
#129 [04:20] <Odysseius> DeafieGamer, That is also known for causing issues
#130 [04:20] <DeafieGamer> I see. Didn't know that when I was installing it for free when I got my new laptop
#131 [04:21] <Alma_Melina> It's just extremely annoying. I do always all I've been told and the result is always the same. I can only download the one singe version that is NOT running but crashing due to the known computer requirement reasons. Still my redeem code is already used. This is my 3rd day I try to start this game. Just today I'm in this channel for over 2h. Alway
#132 [04:21] <Alma_Melina> s the same result. As I told several times before that I (not you) found a running version for this old PC but I have to pay this again. The version I payed for is not running and you could not help me with this. So, how is the best way to cancel a purchase?
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#134 [04:22] <Odysseius> Alma_Melina, Have you contacted X-Box Live Support?
#135 [04:27] <Odysseius> Alma_Melina, As for refunds, you would not be entitled for one as your system does not meet the minimum system requirements, you can only get a refund if your system does meet them and it doesn't work.
#136 [04:27] <Alma_Melina> That would be my step if I completely give up here. Why (the f...) is it this difficult just to start a game? Normally you just have one login data and everything is fine. Now there is a Majong/Minecraft account, a Microsoft account, a XBox store account, Windows store, a redeem code. That's horrible.
#137 [04:28] <Odysseius> Alma_Melina, The Windows 10 Edition is managed by X-Box Live (Microsoft), not by Mojang.
#138 [04:29] <Odysseius> Alma_Melina, Your best course of action now is to contact X-Box Live Support, they will be able to figure out what happened to your redeem
#139 [04:29] <Odysseius> Alma_Melina, redeem code
#140 [04:30] <Alma_Melina> Oh. Perfect. So you always have to test the demo and then buy. Ok. I saw ways just to install Minbecraft for free in tzhe Internet a lot. But I thought: No. You should buy the product officially. Thats the better way to do it. Now you really proved me wrong.
#141 [04:31] <Odysseius> Alma_Melina, There seems to be an issue with your redeem code, which is something that neither us volunteers here, nor Mojang account support can look into. Only X-Box Live support can.
#142 [04:32] <Odysseius> Alma_Melina, Cases like yours are very unfortunate, and while I cannot speak for Mojang or Microsoft, I am sorry for the inconveniences caused.
#143 [04:33] <Odysseius> Alma_Melina, Since your matter is account-related, however, our ability to solve your issues are limited as we have little to none access to any account information.
#144 [04:33] <Odysseius> Alma_Melina, As for your issue with the Java Edition, the blame should go to Intel for their limited support cycles.
#145 [04:35] * Webchat_64583 [webchat@124.13.129.231] has joined #minecrafthelp
#146 [04:35] <Webchat_64583> i cant log in
#147 [04:35] <Odysseius> Webchat_64583, What does it say when you try?
#148 [04:36] <Webchat_64583> unable to save download
#149 [04:36] <Odysseius> ??> Webchat_64583 av/bytefence
#150 [04:36] <Absol> Webchat_64583: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#152 [04:36] <Alma_Melina> Thank you for your kind words. It's currenty my working time (and I had no time to work at all so far). I already lost a big part of my last weekend for this. I just wanted to make my daughter happy. The problem is'nt that Minecraft is not working on this PC. Only the version that I can buy is not working.
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#154 [05:08] * liamberg2 [webchat@c-5c232a56-74736162.cust.telenor.se] has joined #minecrafthelp
#155 [05:09] * liamberg2 [webchat@c-5c232a56-74736162.cust.telenor.se] has quit. (Client Quit)
#156 [05:27] <Alma_Melina> In forgot to say: excuse me for being upset here. It's just the only place where I could let go my anger. I wrote to the support by E-Mail now. If this doesn't help, just take it to the next Level.
#157 [05:28] <Odysseius> Alma_Melina, We are the lowest Level, so our options are limited unfortunately
#158 [05:30] <Alma_Melina> Yes,I understand now. That's why I apologized. I know about the job of volunteers.
#159 [05:31] <Alma_Melina> But i'm still pissed off ;)
#160 [05:31] <Absol> Alma_Melina: Please keep it civil
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#170 [07:21] * Banjer [webchat@D97B82F0.cm-3-4c.dynamic.ziggo.nl] has joined #minecrafthelp
#171 [07:21] <Banjer> My minecraft says it is not responding after about 2 minutes of playing
#172 [07:21] <Odysseius> ??> Banjer launcher/log
#173 [07:21] <Absol> Banjer: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#174 [07:21] <Banjer> https://pastebin.com/BL8iMqx3
#175 [07:21] <Odysseius> Banjer, Please copy the log after the game stops responding
#176 [07:21] <Banjer> I came here from this post: https://bugs.mojang.com/browse/MC-129048
#177 [07:22] <Banjer> If you dont want to use pastebin: https://bugs.mojang.com/secure/attachment/164556/hs_err_pid9392.log
#178 [07:23] <Odysseius> ??> Banjer win/reinst
#179 [07:23] <Absol> Banjer: You may need to reinstall the locally installed files that Minecraft puts into place.
#180 [07:23] <Absol> Banjer: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#181 [07:23] <Banjer> Okay, Thank you! I'll try :)
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#183 [07:26] * MatejFunaric12 [webchat@93-141-184-223.adsl.net.t-com.hr] has joined #minecrafthelp
#184 [07:27] <Gabriel> I can not create worlds, nor enter servers, let alone access worlds already created by me!
#185 [07:28] <Odysseius> Gabriel, What does it say when you try?
#186 [07:31] <Gabriel> acontece assim, eu clico em criar ou entrar em mundos, entao acompanho tudo pelo registro de jogo, ele carrega normalmente ate uns 90 a 95%
#187 [07:31] <Gabriel> depois disso ele ajusta a visao para o carregamentos de chunks, nesse momento o jogo crasha e tenho que reinicialo, com isso nao crio mapas, nao entro e nem acesso servidores
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#189 [07:31] <Gabriel> It happens like this, I click on create or enter worlds, then I follow everything through the game registry, it normally loads up to 90 to 95%
#190 [07:31] <Gabriel> after that it adjusts the view to the uploads of chunks, at that moment the game crashes and I have to restart it, with that I do not create maps, I do not enter nor access servers
#191 [07:32] <Banjer> Its working!!! Thank you very much!!!
#192 [07:38] * MatejFunaric12 [webchat@93-141-184-223.adsl.net.t-com.hr] has quit. (Quit: webchat.esper.net)
#193 [07:39] <Gabriel> always after it adjusts the view and the error occurs and the crash game begins to appear that message
#194 [07:39] <Gabriel> Can't keep up! Did the system time charge or is the server overloaded? Running 3076ms behind, skipping 61 ticks (s)
#195 [07:40] <Odysseius> ??> Gabriel paste
#196 [07:40] <Absol> Gabriel: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#197 [07:40] <Odysseius> Gabriel, We need the crash report.
#198 [07:46] <Gabriel> https://pastebin.com/vL0kjTXx
#199 [07:48] <Odysseius> Gabriel, Try the solution in the moderator note here: https://bugs.mojang.com/browse/MC-74465
#200 [07:48] <DeafieGamer> Not that kind of crash report but.... ^
#201 [09:22] * GoodDudu [webchat@d111-12.icpnet.pl] has joined #minecrafthelp
#202 [09:24] <GoodDudu> good morning. I have a problem with minecraft's world. Durning playing with my brother (He was host) his pc just reboot and world gone. In folder "saves" world is but game don't see it. Is it possible to fix it ?
#203 [09:36] <Odysseius> GoodDudu, If you create a world with the same name, you may be able to partially recover it
#204 [09:36] <Odysseius> GoodDudu, If you also use the same seed, the only thing getting lost may be the host's inventory
#205 [09:40] <GoodDudu> Did you know how to check seed ?
#206 [09:42] <Odysseius> GoodDudu, If you don't know the seed, you can't find it out now since it's stored in the file that got lost
#207 [09:42] <Odysseius> GoodDudu, Create the world in Creative Mode with Cheats enabled
#208 [09:43] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#209 [09:44] * DeafieGamer [webchat@pool-71-191-250-4.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#210 [09:45] <GoodDudu> and ?
#211 [09:46] <Odysseius> GoodDudu, That's it, you may have to find your builds
#212 [09:49] <GoodDudu> thanks
#213 [10:02] * e_l1997 [~quassel@2.68.184.247.mobile.tre.se] has joined #minecrafthelp
#214 [10:21] * MrTagger [webchat@ip68-103-63-17.ks.ok.cox.net] has joined #minecrafthelp
#215 [10:21] * benhunter09 [Ben@2600:3c01:e001:3999::900] has joined #minecrafthelp
#216 [10:23] <MrTagger> I have been having problems with minecraft not being able to load. Every time I start the game from the launcher it would send me back to the launcher saying that an error happened. But there is no crash report or anything saying that something is wrong. Any help?
#217 [10:23] <Odysseius> ??> MrTagger laucnher/log
#218 [10:23] <Odysseius> ??> MrTagger launcher/log
#219 [10:23] <Absol> MrTagger: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#220 [10:23] <Odysseius> MrTagger, Please copy the log after the game crashed.
#221 [10:25] <MrTagger> https://paste.ubuntu.com/p/ctXV5bDgGm/
#222 [10:26] <Odysseius> ??> MrTagger win/dxdiag
#223 [10:26] <Absol> MrTagger: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#224 [10:26] * ORIANA [webchat@190.183.69.64] has joined #minecrafthelp
#225 [10:27] <ORIANA> hello, help me fix minecraft? I get an error when I want to enter
#226 [10:27] <Odysseius> ORIANA, What error?
#227 [10:29] <MrTagger> https://paste.ubuntu.com/p/6x6G5pCBS8/
#228 [10:30] <ORIANA> it appears to me that I can not enter .. it does not let me send the error over here
#229 [10:30] <Odysseius> ??> ORIANA paste
#230 [10:30] * wildfeathers [webchat@c-24-2-61-173.hsd1.ca.comcast.net] has joined #minecrafthelp
#231 [10:30] <Absol> ORIANA: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#232 [10:30] <wildfeathers> hello?
#233 [10:30] <Odysseius> wildfeathers, Hello
#234 [10:31] <wildfeathers> hi
#235 [10:31] <wildfeathers> so I dont understand exactly what this is
#236 [10:31] <ORIANA> https://paste.ubuntu.com/p/rWpRnfQsRN/
#237 [10:31] * Guest16092 [Mibbit@12.111.143.154] has joined #minecrafthelp
#238 [10:31] * Absol kicked Guest16092 from #minecrafthelp (Reason: uest16092 :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#239 [10:31] <Odysseius> wildfeathers, What's "this"?
#240 [10:31] <wildfeathers> Can somebody please fully explain what this is to me
#241 [10:31] <wildfeathers> this minecraftirc?
#242 [10:32] <Odysseius> wildfeathers, Minecraft Tech Support.
#243 [10:32] <urielsalis> ?? irc
#244 [10:32] <Absol> irc: Internet Relay Chat. You're using it.
#245 [10:32] <ORIANA> they help me? If you want I can send you the error that appears
#246 [10:32] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#247 [10:32] <Odysseius> MrTagger, Download and Install this driver: https://downloads.dell.com/FOLDER04817842M/1/AMD-Bristol-Ridge-Chipset-and-Baffin-Graphics-Driver_5G5P3_WIN_17.400.2815_A04.EXE
#248 [10:33] <wildfeathers> Oh TechSupport thats not what i needed I needed suggestions unless you can awnser my question which does not really have to do with tech support
#249 [10:33] <Odysseius> ORIANA, Your system is too old to run Minecraft, sorry.
#250 [10:33] <Odysseius> wildfeathers, reddit.com/r/minecraftsuggestions
#251 [10:34] <wildfeathers> No I need to ask why a username is blocked and if they can unblock it
#252 [10:34] <wildfeathers> do you know where I can ask that?
#253 [10:34] <Odysseius> wildfeathers, What is the Username?
#254 [10:34] <wildfeathers> Cockatiel I know I says "that" in it but 99.9% of people know its a bird
#255 [10:34] <Absol> wildfeathers: Please keep it civil
#256 [10:34] <wildfeathers> I know
#257 [10:35] <Odysseius> wildfeathers, No, there won't be any exceptions to the profanity filter
#258 [10:35] <wildfeathers> Its ok I just know a friend who wanted that username sorry for bothering you and thank you for your time
#259 [10:35] <wildfeathers> I Appreciate it keep up the great work :)
#260 [10:36] * wildfeathers [webchat@c-24-2-61-173.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#261 [10:36] <ORIANA> thanks for helping me and I'm installing the url
#262 [10:36] <Odysseius> ORIANA, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#263 [10:36] <Odysseius> ORIANA, The driver was not directed at you/
#264 [10:36] <Odysseius> ORIANA, Your system is too old to run Minecraft, sorry.
#265 [10:39] <ORIANA> you put this to me ORIANA: Ubuntu Paste is a service executed in https://paste.ubuntu.com that facilitates the exchange of information without saturating the IRC channels. Paste your text into the big picture, enter your name, click on 'Paste'. and give us the URL of the site to which it takes you.
#266 [10:39] <Odysseius> ORIANA, And you gave me the link to the paste, and then I told you that your PC is too old to run Minecraft.
#267 [10:40] * ORIANA [webchat@190.183.69.64] has quit. (Quit: webchat.esper.net)
#268 [10:40] <MrTagger> I got Error Status 0xc000012f
#269 [10:41] <Odysseius> ...Dell... >_>
#270 [10:41] * ORIANA [webchat@190.183.69.64] has joined #minecrafthelp
#271 [10:41] <Odysseius> MrTagger, Use this website to find updated graphics card drivers ("Video") for your Laptop: http://www.dell.com/support/home/us/en/19
#272 [10:44] * thelounge77 [webchat@ip-88-152-153-16.hsi03.unitymediagroup.de] has joined #minecrafthelp
#273 [10:44] * ORIANA [webchat@190.183.69.64] has quit. (Client Quit)
#274 [10:45] <thelounge77> can someone speak german here
#275 [10:46] <Odysseius> thelounge77, We only assist in English
#276 [10:46] <MrTagger> I keep on getting this. https://paste.ubuntu.com/p/SDvfZGFMwv/
#277 [10:47] <Odysseius> MrTagger, Try starting it as an Administrator
#278 [10:47] <MrTagger> minecraft or the chip download?
#279 [10:47] <Odysseius> MrTagger, The driver you downloaded
#280 [10:49] <MrTagger> How do I start a download as an Administrator?
#281 [10:49] * Bonapartist [webchat@wsa19.pleasanton.k12.ca.us] has joined #minecrafthelp
#282 [10:49] <Odysseius> MrTagger, The file you downloaded, the .exe
#283 [10:50] <MrTagger> Ah
#284 [10:51] <Bonapartist> Hey guys, I need some help with updating Minecraft. I'm seeing this error << Failed to download file. realms-1.10.19.jar >> when trying to update. What should I do? Thanks.
#285 [10:51] <Odysseius> ??> Bonapartist av/bytefence
#286 [10:51] <Absol> Bonapartist: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#287 [10:51] <MrTagger> Didn't work
#288 [10:52] <Bonapartist> Ah, thanks. I will try this and update you on what happens.
#289 [10:52] * thelounge77 [webchat@ip-88-152-153-16.hsi03.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#290 [10:52] <Odysseius> MrTagger, Does this return an updated driver?: https://www2.ati.com/drivers/installer/17.50/beta/radeon-software-adrenalin-18.3.4-minimalsetup-180325_web.exe
#291 [10:52] <Odysseius> MrTagger, (It's a tool directly from AMD)
#292 [10:53] * MrTagger [webchat@ip68-103-63-17.ks.ok.cox.net] has quit. (Quit: webchat.esper.net)
#293 [10:57] <Bonapartist> Hey, I don't have Bytefence installed...Any other possible solutions?
#294 [10:57] <Odysseius> ??> Bonapartist tools/hjt
#295 [10:57] <Absol> Bonapartist: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#296 [10:58] <Absol> Bonapartist: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#297 [11:05] <Bonapartist> https://paste.ubuntu.com/p/KprM4JjDw3/
#298 [11:05] <Bonapartist> There's the logfile.
#299 [11:06] <Odysseius> Bonapartist, McAfee is not compatible with Minecraft, if you would like to play Minecraft, you will have to remove it entirely.
#300 [11:06] <Odysseius> ??> Bonapartist av/mcafee/uninstall
#301 [11:06] <Absol> Bonapartist: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#302 [11:07] <Bonapartist> Ah, I see. Alright, thanks.
#303 [11:08] <Bonapartist> What antiviruses (preferably free) can I use as a replacement?
#304 [11:10] <Odysseius> Bonapartist, Due to recent incidents, I'm restraining from giving out recommendations. However, if you have common computer sense, Windows Defender (or Microsoft Security Essentials if you aren't using Windows 10) is sufficient (with an occasional Malwarebytes Anti-Malware scan)
#305 [11:13] * TurkOnlineYT [webchat@host-151-250-100-108.reverse.superonline.net] has joined #minecrafthelp
#306 [11:13] <TurkOnlineYT> hi
#307 [11:13] <Odysseius> TurkOnlineYT, Hello
#308 [11:13] <Bonapartist> Thanks again.
#309 [11:14] <TurkOnlineYT> i am little little englis please turkish helper
#310 [11:14] <Odysseius> TurkOnlineYT, We can only help in English
#311 [11:14] <TurkOnlineYT> merhaba
#312 [11:14] * saad [webchat@41.200.3.62] has joined #minecrafthelp
#313 [11:15] <TurkOnlineYT> ok
#314 [11:15] <saad> gamemode 1
#315 [11:15] <saad> s
#316 [11:15] <Odysseius> saad, This is an IRC channel, not the game.
#317 [11:15] <saad> je
#318 [11:16] <TurkOnlineYT> hi
#319 [11:16] <TurkOnlineYT> I have done what is shown here now what shall I do
#320 [11:17] * saad [webchat@41.200.3.62] has quit. (Client Quit)
#321 [11:17] <Odysseius> TurkOnlineYT, If you have a link, please give it to us.
#322 [11:17] <TurkOnlineYT> http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#323 [11:17] <TurkOnlineYT> I have done what is shown here now what shall I do
#324 [11:17] * TurkOnlineYT [webchat@host-151-250-100-108.reverse.superonline.net] has quit. (Client Quit)
#325 [11:17] <Odysseius> TurkOnlineYT, Give us the link to the paste?
#326 [11:17] * TurkOnlineYT [webchat@host-151-250-100-108.reverse.superonline.net] has joined #minecrafthelp
#327 [11:17] <Odysseius> TurkOnlineYT, Give us the link to the paste.
#328 [11:17] <TurkOnlineYT> hi
#329 [11:18] <TurkOnlineYT> http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag I have done what is shown here now what shall I do
#330 [11:18] <Odysseius> TurkOnlineYT, Give us the link to the paste.
#331 [11:19] <TurkOnlineYT> what
#332 [11:19] <TurkOnlineYT> what link
#333 [11:19] <Odysseius> TurkOnlineYT, If you followed the instructions, you should have a link to a paste
#334 [11:20] <TurkOnlineYT> there is a problem
#335 [11:20] * Afootpluto [Afootpluto@that.bitch.stole-your.pw] has joined #minecrafthelp
#336 [11:20] <TurkOnlineYT> https://paste.ubuntu.com/p/G24Ks7VXVP/ go ahead
#337 [11:20] <TurkOnlineYT> okey ?
#338 [11:20] <Lord_Ralex> Your machine is too old for Minecraft.
#339 [11:20] <Odysseius> wait what
#340 [11:21] * TurkOnlineYT [webchat@host-151-250-100-108.reverse.superonline.net] has quit. (Client Quit)
#341 [11:42] * Meijertje [webchat@ip5652682f.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#342 [11:42] <Meijertje> Hey i got this error Door een fout is je verzoek niet verwerkt. Probeer het nog eens.
#343 [11:42] <Meijertje> ik vroeg me af of jullie kunne helpen
#344 [11:43] <Odysseius> ??> Meijertje lang/nl
#345 [11:43] <Absol> Meijertje: Wij spreken hier alleen Engels. U kunt echter, indien u dat wenst, het proberen met behulp van een vertaler, zoals https://translate.google.com/#nl/en
#346 [11:44] <Meijertje> Ok when i trie to login i get a message saying "du to a failure your request is not prossed try again
#347 [11:44] <Odysseius> Meijertje, On the launcher?
#348 [11:45] * Meijertje [webchat@ip5652682f.adsl-surfen.hetnet.nl] has quit. (Client Quit)
#349 [11:48] * e_l1997 [~quassel@2.68.184.247.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#350 [11:59] * Goldenlaeder [webchat@p54A26CC4.dip0.t-ipconnect.de] has joined #minecrafthelp
#351 [12:00] * Goldenlaeder [webchat@p54A26CC4.dip0.t-ipconnect.de] has quit. (Client Quit)
#352 [12:06] * thelounge52 [webchat@200-222-204-41.user.veloxzone.com.br] has joined #minecrafthelp
#353 [12:06] * ALainvanthiel112 [webchat@j163124.upc-j.chello.nl] has joined #minecrafthelp
#354 [12:06] <ALainvanthiel112> hi
#355 [12:07] <ALainvanthiel112> I forgot my email and password but i know my username and my acoount is still not migrated
#356 [12:08] <ALainvanthiel112> Is there a way to retrieve my email by using my username
#357 [12:08] <Odysseius> ALainvanthiel112, What is your Minecraft Username?
#358 [12:08] <ALainvanthiel112> Alainvanthiel112
#359 [12:08] * thelounge52 [webchat@200-222-204-41.user.veloxzone.com.br] has quit. (Client Quit)
#360 [12:09] <Odysseius> ALainvanthiel112, That account is migrated.
#361 [12:09] <Odysseius> ALainvanthiel112, Contact Mojang with your transaction ID.
#362 [12:09] <Odysseius> ??> ALainvanthiel112 account/trans-id
#363 [12:09] <Absol> ALainvanthiel112: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#364 [12:09] <Odysseius> ??> ALainvanthiel112 account/send-email
#365 [12:09] <Absol> ALainvanthiel112: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#366 [12:09] <Absol> ALainvanthiel112: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#367 [12:10] <ALainvanthiel112> I don't know it because i forgot the email acount that i used for minecraft
#368 [12:10] <Odysseius> ALainvanthiel112, Without a transaction ID, you cannot prove that you are the owner of the account.
#369 [12:10] <Odysseius> ALainvanthiel112, What payment method did you use?
#370 [12:11] <Odysseius> ALainvanthiel112, Also, when did you buy the account approximately?
#371 [12:11] <ALainvanthiel112> about 8 years ago i think i bought it online on the site
#372 [12:12] <Odysseius> ALainvanthiel112, What payment method? Card, Paypal or something else?
#373 [12:12] <ALainvanthiel112> but is it possible that you look wich email is coppled to my username
#374 [12:12] <ALainvanthiel112> ideal
#375 [12:16] * wisetoad0 [webchat@catv-176-63-25-223.catv.broadband.hu] has joined #minecrafthelp
#376 [12:17] * wisetoad0 is now known as wisetoad002
#377 [12:18] <ALainvanthiel112> ?
#378 [12:20] <wisetoad002> Hi everyone, I have issues launching the latest spigot server (java version), the default java server GUI don't show up, and in the cmd window the server hangs at "Loaded 0 achievements". How should I fix this?
#379 [12:21] <Lord_Ralex> We don't help with mods
#380 [12:22] <Lord_Ralex> (or 3rd party server software)
#381 [12:24] <wisetoad002> it the official server.jar from minecraft.net
#382 [12:24] <wisetoad002> it's*
#383 [12:24] <Lord_Ralex> Then how are you using spigot with it
#384 [12:25] <Odysseius> wisetoad002, "Spigot"
#385 [12:25] <Lord_Ralex> Because the jar from Mojang has no mods or 3rd party content
#386 [12:25] <wisetoad002> I'm not using spigot with it, the .bat file I use to run it brings up a cmd window
#387 [12:25] <Lord_Ralex> What is your bat file
#388 [12:26] <Lord_Ralex> Also, why did you say spigot if you're not using it
#389 [12:26] <wisetoad002> oh damn.. lol. I meant snapshot, sorry
#390 [12:26] <Lord_Ralex> okay, well, we don't help with snapshots either, as they are known to be unstable and buggy.
#391 [12:26] <Lord_Ralex> We can only help with the current release.
#392 [12:27] <urielsalis> I think the GUI was removed from the official .jar too
#393 [12:27] * Cody0520 [webchat@96-70-10-126-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#394 [12:28] <wisetoad002> you can't even tell me how to launch an official snapshot server? why? it doesn't matter if it's unstable or buggy, I just want to try and launch it
#395 [12:28] <Cody0520> have you tried a Bat file?
#396 [12:28] <Cody0520> or creating one
#397 [12:28] <urielsalis> wisetoad002, also, you cant use Java 9/10 with the server, only Java 8 is supported
#398 [12:29] <wisetoad002> I have these lines in the .bat file - https://pastebin.com/raw/hiQ6CXnP
#399 [12:30] <wisetoad002> I use java 8
#400 [12:30] <Lord_Ralex> That is how it launches, that's not the issue
#401 [12:30] <Lord_Ralex> You started it, but the server itself is either stalled or broken. That could be a bug, it could not be.
#402 [12:30] * Cody0520 [webchat@96-70-10-126-static.hfc.comcastbusiness.net] has quit. (Client Quit)
#403 [12:31] * Webchat_33902 [webchat@35.1.98.186] has joined #minecrafthelp
#404 [12:31] <Webchat_33902> hello
#405 [12:31] <Webchat_33902> is there anyone there to help?
#406 [12:32] <wisetoad002> there is a version on minecraft.net named server.jar, also there is one in the minecraft wiki named minecraft_server.18w16a, these are the same right? the one on the minecraft.net say: "cross platform server jar"
#407 [12:33] <urielsalis> wisetoad002, anyone can edit the wiki, use the one in minecraft.net/download
#408 [12:33] <Lord_Ralex> https://minecraft.net/en-us/download/server that is for the latest released version
#409 [12:33] <wisetoad002> I meant this one: https://minecraft.net/en-us/article/minecraft-snapshot-18w16a
#410 [12:33] <Lord_Ralex> It would be that one, probably.
#411 [12:35] <Webchat_33902> I forgot my minecraft email
#412 [12:35] <Webchat_33902> i only have my username
#413 [12:35] <Webchat_33902> how can i login
#414 [12:36] <Odysseius> Webchat_33902, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#415 [12:36] <Odysseius> ??> Webchat_33902 account/trans-id
#416 [12:36] <Absol> Webchat_33902: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#417 [12:36] <Odysseius> ??> Webchat_33902 account/send-email
#418 [12:36] <Absol> Webchat_33902: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#419 [12:36] <Absol> Webchat_33902: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#420 [12:37] * JoaquinAM_13 [webchat@181-21-77-187.speedy.com.ar] has joined #minecrafthelp
#421 [12:38] <JoaquinAM_13> hello ?
#422 [12:39] * Webchat_33902 [webchat@35.1.98.186] has quit. (Quit: webchat.esper.net)
#423 [12:39] * Webchat_33902 [webchat@35.1.98.186] has quit. (Quit: webchat.esper.net)
#424 [12:40] * JoaquinAM_13 [webchat@181-21-77-187.speedy.com.ar] has left #minecrafthelp
#425 [12:40] <wisetoad002> this is the log from the server.jar when I try to run it using the .bat file: https://pastebin.com/raw/K3reVtW3 - it hangs at the last line
#426 [12:42] <Odysseius> wisetoad002, Does this also happen with 1.12.2?
#427 [12:43] * Matas [webchat@ip-212-52-37-219.kava.lt] has joined #minecrafthelp
#428 [12:44] <Matas> Hello, i'm having a problem that i can't change accounts email to my new one. It says "Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID."
#429 [12:44] <Odysseius> ??> Matas account/trans-id
#430 [12:44] <Absol> Matas: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#431 [12:44] <Odysseius> ??> Matas account/send-email
#432 [12:44] <Absol> Matas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#433 [12:44] <Absol> Matas: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#434 [12:45] <Odysseius> Matas, Essentially: Do what it says. This here is the tech support channel, not account support.
#435 [12:45] * Matas [webchat@ip-212-52-37-219.kava.lt] has quit. (Client Quit)
#436 [12:46] <wisetoad002> no it doesn't Odysseius
#437 [12:48] * Odysseius__ [~Odysseius@109.246.20.26] has joined #minecrafthelp
#438 [12:48] <Odysseius__> >_>
#439 [12:49] * Odysseius__ is now known as Odysseius
#440 [12:49] <Odysseius> right
#441 [12:50] <wisetoad002> but there must be some way to launch the snapshot server properly, it can't be comepletely broken
#442 [12:50] <Odysseius> wisetoad002, We only support non-modded current releases, in any case, this seems to be a known issue
#443 [12:50] <Odysseius> wisetoad002, Check out this thread: https://bugs.mojang.com/browse/MC-125706
#444 [12:52] * Odysseyus [~Folipurba@sserv01.jaffa.cat] has joined #minecrafthelp
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#446 [12:55] * Odysseyus is now known as Odysseius
#447 [12:57] <wisetoad002> Odysseius thanks, adding --nogui to the .bat file seems to have worked, it's generating the world now
#448 [12:59] * PtichkaPiroman [webchat@dynamicip-46-0-150-206.pppoe.samara.ertelecom.ru] has joined #minecrafthelp
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#451 [13:04] * thelounge22 [webchat@j163124.upc-j.chello.nl] has joined #minecrafthelp
#452 [13:05] <PtichkaPiroman> Hi, I have a problem. I created Realms the world, but not can there go. While my friend can go. I go out Realms error (500) Could not connect to Realms: Connection reset, but sometimes they just write Disconnected. What am I to do?
#453 [13:06] <thelounge22> i forgot my account password but i know my email adress but i can't get into my email
#454 [13:06] <Odysseius> PtichkaPiroman, Please try to connect to this server and tell us if it connects successfully or not: mctest.ae97.net
#455 [13:06] <Odysseius> thelounge22, https://account.mojang.com/changeemail/request
#456 [13:10] <PtichkaPiroman> successfully
#457 [13:11] <Odysseius> PtichkaPiroman, Please contact Mojang about this issue
#458 [13:11] <Odysseius> ??> PtichkaPiroman account/send-email
#459 [13:11] <Absol> PtichkaPiroman: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#460 [13:11] <Absol> PtichkaPiroman: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#461 [13:21] * e_l1997 [~quassel@2.71.223.51.mobile.tre.se] has joined #minecrafthelp
#462 [13:21] * MrTagger [webchat@ip68-103-63-17.ks.ok.cox.net] has joined #minecrafthelp
#463 [13:23] <MrTagger> Hi, back again. Still having problems with minecraft not loading and sending me back to launcher and saying there is a crash.
#464 [13:23] <Odysseius> MrTagger, Contact Dell, and ask them for updated graphics card or video card drivers.
#465 [13:26] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#471 [14:17] * Lucifer4 [webchat@cpe-98-24-169-48.carolina.res.rr.com] has joined #minecrafthelp
#472 [14:18] <Lucifer4> I just bought Minecraft and receive "Failed to download file. hit3.ogg" when opened, I deleted all antivirus software but it still does not seem to be working
#473 [14:18] <Odysseius> ??> Lucifer4 av/bytefence
#474 [14:18] <Absol> Lucifer4: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#475 [14:19] <Lucifer4> I'm using a Mac so I do not think I have ByteFence
#476 [14:21] <Odysseius> Lucifer4, Uninstall any Adblockers.
#477 [14:35] * ellieefrommars [webchat@b01b12c7.bb.sky.com] has joined #minecrafthelp
#478 [14:36] <ellieefrommars> hey, i have forgotten the email address attached to my account, how would i be able to get it back?
#479 [14:37] <Odysseius> ellieefrommars, Contact Mojang with your transaction ID.
#480 [14:37] <Odysseius> ??> ellieefrommars account/trans-id
#481 [14:37] <Absol> ellieefrommars: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#482 [14:37] <Odysseius> ??> ellieefrommars account/send-email
#483 [14:37] <Absol> ellieefrommars: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#484 [14:37] <Absol> ellieefrommars: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#485 [14:37] <ellieefrommars> did youse just send me an email?
#486 [14:38] <Odysseius> ellieefrommars, No
#487 [14:38] <Odysseius> ellieefrommars, Absol gave you the instructions you will need.
#488 [14:38] <ellieefrommars> okuurr
#489 [14:44] * Secretldentity [webchat@ip5f5ac7ed.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#490 [14:44] * Thomas8 [webchat@8.14.148.181] has joined #minecrafthelp
#491 [14:45] <Secretldentity> i tryed for weeks now to log in into my mc account, but unable anly on my laptop, and only on mc lancher and minecraft.net, on mojang.com i works
#492 [14:45] <Odysseius> ??> Secretldentity tools/hjt
#493 [14:45] <Absol> Secretldentity: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#494 [14:45] <Absol> Secretldentity: Run the program as Administrator, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#496 [14:48] <Secretldentity> https://paste.ubuntu.com/p/cwyqVqwQYS/
#497 [14:48] <Odysseius> Secretldentity, Interesting.
#498 [14:48] <Odysseius> Secretldentity, Any particular reason you are/were using MCLeaks?
#499 [14:49] <Secretldentity> didnt know what it is, wanted to try it out
#500 [14:50] <Secretldentity> i didnt do anything bad
#501 [14:50] <Odysseius> Secretldentity, For the future: It is an illegal program containing Malware usually, or worse.
#502 [14:50] <Odysseius> Secretldentity, It's easily fixable
#503 [14:50] <Odysseius> ??> Secretldentity win/hosts/edit
#504 [14:50] <Absol> Secretldentity: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#505 [14:50] <Absol> Secretldentity: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#506 [14:51] <Odysseius> Secretldentity, As soon as that file is open, remove the lines containing "mojang.com", and then save the file.
#507 [14:54] <Secretldentity> https://paste.ubuntu.com/p/GBpTVT3MsW/
#508 [14:54] <Secretldentity> remove both?
#509 [14:54] <Odysseius> Secretldentity, Yes.
#510 [14:56] <Secretldentity> ok
#511 [14:56] <Secretldentity> removed
#512 [14:56] <Secretldentity> saved
#513 [14:56] <Odysseius> Secretldentity, Enjoy the game
#514 [14:56] <Secretldentity> and login works
#515 [14:56] <Secretldentity> thank you very much!! :P
#516 [14:56] <Odysseius> Secretldentity, _yq
#517 [14:56] <Odysseius> Secretldentity, You're welcome, have a nice day.
#518 [14:58] * thelounge69 [webchat@p5B33CB13.dip0.t-ipconnect.de] has joined #minecrafthelp
#519 [15:03] * Emrakulus [webchat@acld94.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#520 [15:05] <Emrakulus> hi, i have problem with my server https://paste.ubuntu.com/p/m9KRQRdFYh/ Can anybody help me?
#521 [15:06] <thelounge69> hello i have got a problem with my launcher...
#522 [15:06] <thelounge69> it is just black... i reinstalled minecraft and tried the repair button in the installer.
#523 [15:06] <Odysseius> Emrakulus, Start your server with "java" instead of "javaw.exe".
#524 [15:06] <Odysseius> ??> thelounge69 win/dxdiag
#525 [15:06] <Absol> thelounge69: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#526 [15:07] <Emrakulus> @Odysseius i'm completly newbie i don't know where to change it
#527 [15:09] <Odysseius> Emrakulus, How are you starting the server right now?
#528 [15:09] <Emrakulus> i click on the icon in folder
#529 [15:10] <Odysseius> ??> Emrakulus mp/server-setup
#530 [15:10] <Absol> Emrakulus: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#531 [15:11] <Odysseius> Emrakulus, Look into the "Configuring from the command line" part.
#532 [15:11] <Emrakulus> Okey
#533 [15:13] <thelounge69> https://pastebin.com/5T7C8xNp here is the paste Absol
#534 [15:14] <Odysseius> thelounge69, Your laptop does not support Windows 10
#535 [15:15] <Odysseius> thelounge69, i.e. Dell hasn't released updated drivers for it, hence some things will not work.
#536 [15:16] <thelounge69> but i am using windows ten since like when did it come out?
#537 [15:16] <Odysseius> thelounge69, Has Minecraft ever worked on it with Windows 10 installed>
#538 [15:16] <thelounge69> yes.
#539 [15:16] <Odysseius> thelounge69, In that case, you can try this driver, but it may not properly work: http://www.nvidia.co.uk/download/driverResults.aspx/132997/en-uk
#540 [15:17] <thelounge69> it did work until like a week from now.
#541 [15:18] <Emrakulus> Odysseius when I type command:" java -jar server.jar", it says:"unable to access jarfile server.jar". What must I do?
#542 [15:19] <Odysseius> make sure your server jar is actually called "server.jar", or change the command to whatever your server file is called.
#543 [15:19] * captainpilly [webchat@24-207-2-45.eastlink.ca] has joined #minecrafthelp
#544 [15:19] <Odysseius> Emrakulus, Also, make sure you run cmd.exe from the folder your server jar is in.
#545 [15:19] <captainpilly> Hello?
#546 [15:19] <Odysseius> captainpilly, Hello
#547 [15:19] <captainpilly> I require aid
#548 [15:20] <Odysseius> captainpilly, What do you require aid with?
#549 [15:20] <captainpilly> I cant remember my account details, I havent logged into minecraft in years
#550 [15:21] <Odysseius> captainpilly, Is there anything you do remember>
#551 [15:21] <captainpilly> Im not sure which email it was attached to, or my old username
#552 [15:23] <Odysseius> captainpilly, Do you remember when you bought the game, and what payment method you used?
#553 [15:23] <captainpilly> My goodness, it was literally when it first came out
#554 [15:24] <Odysseius> captainpilly, In that case, contact Mojang with all the information you do have, and all possible E-Mail Adresses that could be tied to the account.
#555 [15:24] <Odysseius> ??> captainpilly account/send-email
#556 [15:24] <Absol> captainpilly: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#557 [15:24] <Absol> captainpilly: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#559 [15:27] * willies952002 [~willies95@irc.domnian.com] has joined #minecrafthelp
#560 [15:27] <captainpilly> Ok, ill have al ook at that. thank you
#561 [15:31] * MCMelon221 [webchat@cpe-174-103-111-119.columbus.res.rr.com] has joined #minecrafthelp
#562 [15:32] <MCMelon221> i need help
#563 [15:32] <Odysseius> MCMelon221, What with?
#564 [15:33] <MCMelon221> i get an error saying the game crashed while initializing game
#565 [15:34] <Emrakulus> Odysseius, Server still don't launch
#566 [15:34] <Emrakulus> http://screenshot.sh/n7RzqmPnlEkBG
#567 [15:35] <Odysseius> Emrakulus, That link doesn't show me anything.
#568 [15:36] <Emrakulus> oh, sorry. I'll update it to other website
#569 [15:36] <Odysseius> ??> MCMelon221 scold/p
#570 [15:36] <Odysseius> ??> MCMelon221 scold/pm
#571 [15:36] <Absol> MCMelon221: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#572 [15:36] <Odysseius> MCMelon221, What is the exact error message?
#573 [15:36] <thelounge69> thanks odysseius it worked.
#574 [15:36] * thelounge69 [webchat@p5B33CB13.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#575 [15:37] <Emrakulus> Odysseius https://imgur.com/a/BJzKmhx
#576 [15:37] <Odysseius> Emrakulus, Check your Task-Manager, and close everything related to Java.
#577 [15:38] <Odysseius> Emrakulus, Then, start the server again. This is why it is good to always have the command window open when starting a server.
#578 [15:38] <MCMelon221> Odysseius i get an error saying the game crashed while initializing game
#579 [15:39] <Odysseius> MCMelon221, What is the exact full error message?
#580 [15:39] <MCMelon221> Odysseius The game crashed whilst initializing game
#581 [15:39] <MCMelon221> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#582 [15:40] <Odysseius> MCMelon221, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#583 [15:40] <MCMelon221> Odysseius https://paste.ubuntu.com/p/2YqmnzVDsj/
#584 [15:41] <Emrakulus> Odysseius, server still don't work.
#585 [15:41] <Odysseius> MCMelon221, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#586 [15:41] <Odysseius> Emrakulus, Restart your PC, then try again. Nevertheless, Emrakulus, the page I gave you earlier should be sufficient information to create a server. If you can't follow those instructions, it may be better for you to look into server hosting services.
#587 [15:42] * Vince [webchat@cpc146292-brig23-2-0-cust217.3-3.cable.virginm.net] has joined #minecrafthelp
#588 [15:42] <MCMelon221> Odysseius do you need a disk
#589 [15:43] <Odysseius> MCMelon221, If it's not in the Settings, you will need to manually downgrade it, which is something we cannot assist with here.
#590 [15:43] <Emrakulus> Odysseius, thak you for help. My english is at low level, so I don't understand some words and this is basically my problem.
#591 [15:44] * Emrakulus [webchat@acld94.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#592 [15:44] <Vince> I am trying to install Minecraft onto a Dell Lattitude e6400 for my son and getting this error: Error: org.lwjgl.LWJGLException: Pixel format not accelerated. I have followed the online instructions and here is the link to the information https://paste.ubuntu.com/p/kvhcGdVYXM/
#593 [15:44] <Vince> Please help!!!
#594 [15:44] * Emrakulus [webchat@acld94.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#595 [15:45] <Odysseius> Vince, Your system is too old to run Minecraft.
#596 [15:45] <Vince> Noo!
#597 [15:45] <Vince> Oh well he will have to keep on playing on xbox and ipad
#598 [15:45] <Vince> Thanks
#599 [15:45] <Odysseius> Vince, You're welcome, have a nice day.
#600 [15:46] * Emrakulus [webchat@acld94.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#601 [15:51] <Vince> You too
#602 [15:52] * tgrabs [webchat@ip68-103-124-125.ks.ok.cox.net] has joined #minecrafthelp
#603 [15:53] <tgrabs> we didn't change anything but starting 3 days ago minecraft won't launch past the "installing versions"...it won't load the bib client info or give a proper crash log
#604 [15:54] * tgrabs [webchat@ip68-103-124-125.ks.ok.cox.net] has quit. (Client Quit)
#605 [15:54] <Odysseius> tgrabs, What do you mean with "bib client"?
#606 [15:55] <Odysseius> >.>
#607 [15:55] * Emrakulus [webchat@acld94.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#608 [16:00] <Odysseius> ??> Emrakulus scold/pm
#609 [16:00] <Absol> Emrakulus: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#610 [16:00] <Emrakulus> Okey
#611 [16:01] <Odysseius> Emrakulus, If you are struggling with that information, either find information in a language you understand more easily, or look into other options of hosting a server.
#612 [16:06] <Emrakulus> I don't want to use hosting, this server is only for me and my friend. I was searching solutions in polish, but I haven't found anything. Anyway, thank you for helping me. I know, I'm annoying but if I delete this folder and save world, then reinstall server, could it work?
#613 [16:06] <Odysseius> Emrakulus, Maybe, yes.
#614 [16:07] <Emrakulus> Okay, I'll try and respond.
#615 [16:14] <Emrakulus> It doesn't work. I'll try tomorrow.
#616 [16:14] <Emrakulus> Thank You for help
#617 [16:28] * Prazide [webchat@c-73-190-166-239.hsd1.tn.comcast.net] has joined #minecrafthelp
#618 [16:28] <Prazide> hello
#619 [16:28] <Prazide> i need help
#620 [16:28] <Odysseius> Prazide, What with?
#621 [16:28] <Prazide> so u guys have controle over minecraft right
#622 [16:29] <Prazide> well i bought the game and it took the money off my card but never gave it 2 me
#623 [16:30] * Prazide [webchat@c-73-190-166-239.hsd1.tn.comcast.net] has quit. (Client Quit)
#624 [16:32] * Lucifer0 [webchat@cpe-98-24-169-48.carolina.res.rr.com] has joined #minecrafthelp
#625 [16:33] <Lucifer0> Name: hit3.ogg
#626 [16:33] <Lucifer0> I uninstalled AdBlock
#627 [16:33] <Lucifer0> It still isn't working
#628 [16:33] <Odysseius> Lucifer0, Restarted your Mac since you removed it?
#629 [16:34] <Lucifer0> I shall try that now, thank you
#630 [16:34] * Lucifer0 [webchat@cpe-98-24-169-48.carolina.res.rr.com] has quit. (Client Quit)
#631 [16:34] * Lavaskin [webchat@128.193.249.28] has joined #minecrafthelp
#632 [16:36] * Lucifer3 [webchat@cpe-98-24-169-48.carolina.res.rr.com] has joined #minecrafthelp
#633 [16:36] <Lucifer3> Failed to download file. hit3.ogg
#634 [16:36] <Lucifer3> That's the message I got
#635 [16:36] <Odysseius> Lucifer3, Copy the full error message please.
#636 [16:37] <Odysseius> ??> Lucifer3 paste
#637 [16:37] <Absol> Lucifer3: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#638 [16:38] <Lavaskin> Hi, I just tried to launch my minecraft and it told me "The game crashed whilst initializing game
#639 [16:38] <Lavaskin> Error: org.lwjgl.LWJGLException: Pixel format not accelerated." Here's my dxdiag: https://paste.ubuntu.com/p/Zkq2dsNzCs/.
#640 [16:38] <Lucifer3> https://paste.ubuntu.com/p/49MjnWVcQd/
#641 [16:39] <Lucifer3> There's mine
#642 [16:39] <Odysseius> Lavaskin, One second.
#643 [16:39] <Odysseius> Lucifer3, There is still some kind of adblocker running.
#644 [16:40] <Odysseius> Lavaskin, Download and Install this driver (.exe): https://downloadcenter.intel.com/download/27267/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=81496
#645 [16:41] <Odysseius> Lavaskin, Actually, argh, sorry, that will probably not install.
#646 [16:41] <Lavaskin> Do you know what the actual problem is? I changed nothing to my knowledge and now it's throwing the error.
#647 [16:42] <Odysseius> Lavaskin, Download and Install this driver, with a clean install (you can do that via pressing "custom installation" instead of express)
#648 [16:42] <Odysseius> Lavaskin, Yes, something is wrong with your graphics card drivers.
#649 [16:42] <Lavaskin> The driver from the link above?
#650 [16:43] <Odysseius> Lavaskin, Might work better if I actually gave you the right link: http://www.nvidia.co.uk/download/driverResults.aspx/133696/en-uk
#651 [16:43] <Odysseius> Lavaskin, Sorry about the mess
#652 [16:43] <Lavaskin> It's fine, you're taking time out of your day to help me so anything is fine!
#653 [16:47] * a9e10n [webchat@5e07ffd2.bb.sky.com] has joined #minecrafthelp
#654 [16:49] * a9e10n [webchat@5e07ffd2.bb.sky.com] has quit. (Client Quit)
#655 [16:53] <Lavaskin> Odysseius That worked, thanks for the help!
#656 [16:53] <Lavaskin> Odysseius That worked, thanks for the help!
#657 [16:55] * Lavaskin [webchat@128.193.249.28] has left #minecrafthelp
#658 [16:57] * faiva78 [webchat@31.177.99.192] has joined #minecrafthelp
#659 [16:59] <faiva78> Hi, I bought minecraft paid version 11/2012 and i cannot access anymore and cannot migrate, no email received after password reset, any suggestion are appreciated.
#660 [17:00] <Odysseius> faiva78, How long have you been waiting for the email?
#661 [17:00] <faiva78> Well, I tried a month ago and about a hour ago, no answer.
#662 [17:01] * mrkirby153 [mrkirby153@2a01:7e00:e000::11] has quit. (Quit: Leaving)
#663 [17:01] <Odysseius> faiva78, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#664 [17:01] <Odysseius> faiva78, account/trans-id
#665 [17:01] <Odysseius> faiva78, account/send-email
#666 [17:01] <Odysseius> errm
#667 [17:01] <Odysseius> ??> faiva78 account/trans-id
#668 [17:01] <Absol> faiva78: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#669 [17:01] <Odysseius> ??> faiva78 account/send-email
#670 [17:01] <Absol> faiva78: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#671 [17:01] <Absol> faiva78: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#672 [17:03] <faiva78> Oh well, thanks for the advice.
#673 [17:07] * Trish [webchat@ip70-176-253-147.ph.ph.cox.net] has joined #minecrafthelp
#674 [17:08] <Trish> Hello, I have Minecraft Live on Xbox and on my PC. I have mainly been playing on Xbox One. However, i decided to log in on my pc and play. My worlds did not match up, so I just figured It did not work. I logged into Minecraft on my Xbox and all my saves are gone. The only saves that are showing are those from my PC
#675 [17:10] <Odysseius> Trish, I'm sorry, but we cannot offer support for the Bedrock Edition in this chatroom right now. I recommend the Minecraft Forums as an alternative place: http://www.minecraftforum.net/forums/support
#676 [17:11] <Trish> What is Bedrock edition?
#677 [17:11] <Odysseius> Trish, Pocket, X-Box One & Windows 10 Editions are called "Bedrock Edition"
#678 [17:12] <Trish> Okay. Thank you
#679 [17:13] <Odysseius> ??> Trish scold/pm
#680 [17:13] <Absol> Trish: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#681 [17:14] <Odysseius> Trish, Create a thread on the forums if you can't find your issue there.
#682 [17:14] * faiva78 [webchat@31.177.99.192] has quit. (Quit: webchat.esper.net)
#683 [17:15] <Odysseius> Trish, Nonetheless, there is no volunteer in right know that has the knowledge needed to assist with your problem, and as this is a live chat, it's very very unusual that someone would answer you hours later. The chances are higher on the forums.
#684 [17:22] * MiNuTz_ [webchat@201-24-150-192.cpece705.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#685 [17:24] <MiNuTz_> Hello
#686 [17:25] <MiNuTz_> my minecraft:Error when starting the java.
#687 [17:25] <MiNuTz_> Can you help me?
#688 [17:25] <MiNuTz_> Hello
#689 [17:26] * mrkirby153 [mrkirby153@2a01:7e00:e000::11] has joined #minecrafthelp
#690 [17:26] <MiNuTz_> my minecraft:Error when starting the java.
#691 [17:26] <MiNuTz_> Can you help me?
#692 [17:48] * slice [webchat@xplr-208-114-155-79.xplornet.com] has joined #minecrafthelp
#693 [17:48] <slice> hello i cant login to my minecraft account its has been a few years since i last logged in can i get some help here?
#694 [17:49] * Tlms [webchat@36.75.141.250] has joined #minecrafthelp
#695 [17:51] <Tlms> help me please :((
#696 [17:51] <Tlms> i've been downloading for days https://paste.ubuntu.com/p/kdt5rWHztT/
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#699 [18:11] <MBSEnvious> Hi, I need some help! My game keeps crashing on startup with the error "The game crashed whilst initializing game
#700 [18:11] <MBSEnvious> Error: java.lang.OutOfMemoryError: Java heap space" However, no matter how much space I allocate for it in the Xmx-G config, it continues to crash
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#706 [19:10] * Jack is now known as Guest56527
#707 [19:10] <Guest56527> I can't remember my Username for the migration process
#708 [19:11] <Guest56527> hello?
#709 [19:13] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#710 [19:13] <Guest56527> Espercorn can you help me
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#712 [19:14] <Stressedmom> I need help with this game. Bought my daughter the xbox one minecraft bundle. Can both my daughters play in a realm with split screens? We keep getting a error.
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#717 [19:42] * Nick [webchat@138-229-152-58.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#718 [19:42] <Nick> Helo
#719 [19:42] <Nick> Holo
#720 [19:42] * Nick is now known as Guest1950
#721 [19:43] <Guest1950> Im american yes
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#725 [20:09] <Guest18422> My minecraft launcher is not saving the new release. What it gets stuck on is sr_sp.lang. Thanks.
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#730 [20:29] * thelounge92 [webchat@186-208-72-94.veloo.com.br] has joined #minecrafthelp
#731 [20:31] <thelounge92> oibolajogo
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#735 [21:18] <Tlms> 3687454132
#736 [21:18] <Tlms> 355486+4
#737 [21:18] <Tlms> 154
#738 [21:18] <Tlms> 354
#739 [21:18] * Absol kicked Tlms from #minecrafthelp (Reason: lms :Stop spamming)
#740 [21:29] * Konrel [webchat@208.74.186.25] has joined #minecrafthelp
#741 [21:30] <Konrel> Alright I got a question. My old computer broke and I had a copy of minecraft on it. So I get a new one, and when I log back into my account it says I don't own a copy of it. Does this mean I have to buy it again?
#742 [21:30] <mattym> Konrel, Make sure you are using the correct login details.
#743 [21:31] <Konrel> Alright. give me a sec.
#744 [21:33] <Konrel> Yeah I am putting it all in right
#745 [21:34] <mattym> Konrel, Double check a different email you may have used.
#746 [21:36] <Konrel> Yeah same email
#747 [21:37] <mattym> Konrel, Which page are you logging into that shows you that message?
#748 [21:38] <Konrel> Well I go to Minecraft.net and I click my name and I go to profile
#749 [21:39] <Konrel> and it says I don't own a copy yet in my paypal where I bought it, it still has the transaction
#750 [21:39] <mattym> Konrel, You see your username, not an email when logged into it on minecraft.net?
#751 [21:40] <Konrel> I meant email my bad
#752 [21:40] <mattym> Konrel, What should the ingame name be?
#753 [21:41] <Konrel> I am pretty sure it was Wolfyromulus
#754 [21:42] <mattym> Konrel, Not seeing an active account with that name.
#755 [21:42] <Konrel> Either that or KonrelMorninstar
#756 [21:42] <Konrel> Those are the only two names I go by
#757 [21:43] <mattym> Konrel, Not seeing one for either, so its most likely your account was compromised since you last used it. You will need to follow the instructions Absol write below
#758 [21:43] <mattym> ??> Konrel account/send-email
#759 [21:43] <Absol> Konrel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#760 [21:43] <Absol> Konrel: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#761 [21:45] <Konrel> Thank you both
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#772 [22:09] <Webchat_01242> hello
#773 [22:09] <CubeTheThird> hello Webchat_01242
#774 [22:09] <Webchat_01242> i need help i was trying to migrate my account and i think i accidentally deleted it
#775 [22:11] <Webchat_01242> cause i was trying to make a mojang account and it made one with the address for my minecraft account and i logged into it and said i didnt own minecraft so i moved on and deleted it now i cant log into minecraftr
#776 [22:12] * Rzrfbs [webchat@122-56-91-161.n4l.sparkdigital.co.nz] has joined #minecrafthelp
#777 [22:13] <Rzrfbs> Helo, this isnt a valid help service anymore is it?
#778 [22:13] <Rzrfbs> anyways heres an error mesage
#779 [22:13] <Rzrfbs> http://resources.download.minecraft.net/9b/9bfd7f84af1b17f0285868ff5f8dac3746394653
#780 [22:13] <Rzrfbs> nvm
#781 [22:14] <Rzrfbs> this is it
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