#1 [00:10] <gartral> ok, well I fixed that, it was an unrelated issue with my anti-spam system, that's fixed, now I'm getting "Unable to login, the authentication servers are down"
#2 [00:11] <gartral> or rather "Failed to login: the authentication servers are down for mantinance"
#3 [00:13] <gartral> me and the server are on the same network
#4 [00:13] <mattym> gartral, Use your regular provider, not a VPN/Proxy
#5 [00:13] <gartral> mattym: there's no VPN/proxy, my desktop is on the same network on the same vlan in my own home
#6 [00:14] <gartral> they are, however, seperate machines
#7 [00:14] <mattym> gartral, You can't connect to Mojangs services because you are using a proxy/vpn/cloud
#8 [00:14] <gartral> I. Am. Not.
#9 [00:15] <mattym> gartral, I can see you are connected through a cloud service. Regardless of where the server you are trying to connect to is it still needs to authenticate against the Mojang servers.
#10 [00:15] <gartral> I'm directly connecting to my server, at an 192.168.x.x. address, from another 192.168.x.x. address
#11 [00:16] <gartral> mattym: I'm connected to IRC through ZNC from an external host, but that's not a VPN/proxy, it's ONLY for IRC
#12 [00:17] <gartral> i'm wondering if my pi-hole is blocking connections to mojang..
#13 [00:17] <mattym> gartral, Double check you are not using any similar settings on the main connection. The error you are getting is usually only a thing when something like that is set up.
#14 [00:18] <mattym> gartral, You may just need to do a fresh login to the launcher
#15 [00:18] <gartral> mattym: I just whitelisted mojang.net on my pi-hole install, restarting client and launcer now
#16 [00:19] <mattym> gartral, Does your whitelist allow wildcards?
#17 [00:20] <gartral> yep, and I used a wildcard.. *.mojang.net
#18 [00:20] <mattym> gartral, *.mojang.com
#19 [00:20] <gartral> er.... ok I might have to change/add that >.>
#20 [00:21] <gartral> waiting for my modded mc to launch
#21 [00:21] <gartral> *twiddles thumbs
#22 [00:21] <mattym> gartral, Did you log out and re-enter the login after making the changes?
#23 [00:22] <mattym> gartral, You will usually need a fresh auth token after that error
#24 [00:23] <gartral> mattym: I believe multimc reauths each launch
#25 [00:23] <gartral> if it fails this time through, i'll readd my acount
#26 [00:26] <gartral> ok, that failed
#27 [00:26] <gartral> readded my account, relaunched multimc, launching mc
#28 [00:27] <gartral> if it fails this time I'll reset my MC account password
#29 [00:28] <gartral> mattym: same error... ok... resetting my account password
#30 [00:29] <mattym> gartral, Yeah all the mojang end services are online/working so its some sort of connection issue between you and the server. You may also just try manually adding authserver.mojang.com and sessionserver.mojang.com to the whitelist
#31 [00:30] <mattym> just to be as precise as possible
#32 [00:32] <mattym> gartral, Also make sure you have reset the server itself if it was going through the same whitelist.
#33 [00:35] <gartral> mattym: it is, however my top admin and friend is connected, and server shows 1/20
#34 [00:38] * gartral bangs head into wall
#34 [00:40] <gartral> mattym: I just reset my mojang passsword, ijust wiped out and readded my account to the launcher... there's no path out then back in for my credentials to go though... my server is refusing my authentication
#35 [00:41] <mattym> gartral, Use vanilla Minecraft with the regular launcher and see if you can connect to this test server, mctest.ae97.net
#36 [00:42] <gartral> give me 5 minutes, working a hunch
#37 [00:45] <gartral> alright, that was a bad hunch, mattym what mc version is that test server
#38 [00:45] <mattym> Latest
#39 [00:45] <gartral> so 1.12.2?
#40 [00:46] <mattym> Yes
#41 [00:47] <gartral> mattym: same "Auth server down for mantinance" error
#42 [00:48] <mattym> Are you going through any other security software other than the whitelist you have set up?
#43 [00:51] <gartral> mattym: no, in fact there's a time-out bypass on the whitelist for DNS queries... it will (from modem) go from using internal DNS resolver, to quad9.net if the internal resolver can't ping a server in 30 secs.. however what I'm seeing is internal dns is always seeing the external server and allowing connection
#44 [00:52] <gartral> authserver.mojang.com and sessionserver.mojang.com are whitelisted though
#45 [00:53] <gartral> i'm about to start a vpn connection and test using the EXACT OPPOSITE of what you told me to do
#46 [01:01] <gartral> ok, now i'm REEALLY confused
#47 [01:02] <gartral> I turned on my vpn and my new passord doesn't work at all mattym any ideas?
#48 [01:03] <mattym> Yeah like I said, VPNs generally mess with login and auth.
#49 [01:04] <gartral> mattym: well I could log in and get to my client's select server screen before, now I can't... so I KNOW the vpn isn't the issue
#50 [01:05] <mattym> Do you get the same error if you try to connect to your server with its external address?
#51 [01:05] <gartral> mattym: no, I get host unreachable
#52 [01:05] <gartral> I have no hairpin
#53 [01:07] <mattym> gartral, If you test it here, does it show as all working https://dinnerbone.com/minecraft/tools/status/
#54 [01:09] <gartral> mattym: https://i.imgur.com/YnG7HMZ.png
#55 [01:10] <gartral> yes, it sees everything as it should
#56 [01:11] <mattym> gartral, Is your system time/date accurate?
#57 [01:12] <gartral> mattym: yes
#58 [01:13] <gartral> Fri May 11 02:13:19 EDT 2018
#59 [01:13] <gartral> that's the correct local time
#60 [01:16] <mattym> gartral, Your just using Ubuntu on the computer right? Not through any type of virtualization right?
#61 [01:16] <gartral> mattym: on my desktop? yes, on the server ,it's virtualized 16.04
#62 [01:18] <mattym> gartral, Hmm, ive seen some virtual setups cause that issue before, but I doubt thats the case if someone else has connected to it, and you also got the same problem with the test server.
#63 [01:24] <mattym> gartral, At this point all I can suggest is to try at another time. Its possible there is a DNS issue or a problem with the service it routes you through.
#64 [01:27] <gartral> I do route all requests throu quad9... they may be blocking external connections, but that doesn't explain why I can't connect internally
#65 [01:28] <mattym> gartral, Again, even internally the server needs to check your auth against the main server.
#66 [01:32] <gartral> hail mary moment, bringing server up in offline mode to test
#67 [01:32] <mattym> Not a permanent solution but should provide some insight.
#68 [01:33] <gartral> my thoughts exactly
#69 [01:33] <gartral> 37 mods x.x
#70 [01:33] <gartral> takes FOREVER
#71 [01:34] <gartral> even on a xeon system with 16gb ram dedicated to the JVM
#72 [01:39] <mattym> Unfortunately multicore does all of about nothing to help with MC and more RAM causes hell with Javas garbage collection
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#74 [01:46] <gartral> mattym: well, server side we're running a LOT of mods, all 1.10.2 based, so minimum we can get away with is 8gb for 1-5 people, we have 12 that play
#75 [01:47] <mattym> I've gotten away with more for less.
#76 [01:47] * el97 [~quassel@82.99.6.226] has quit. (Ping timeout: 194 seconds)
#77 [01:51] <gartral> mattym: AE2, IC2, BuildCraft, Forrestry, Tinkerer's... all the support packs...
#78 [01:52] <mattym> I think we were running all of the latest dw20 pack on 4gb for about 10 people.
#79 [01:55] <gartral> mattym: are you all in a group or are you spread out by hundreds of blocks in groups of 3?
#80 [01:56] <mattym> Depends. Sometimes yes sometimes no. Add to that additional dims
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#82 [02:01] * Webchat_07666 [webchat@21.47-27-211.dyn.nsw.iprimus.net.au] has joined #minecrafthelp
#83 [02:02] <gartral> well when everyone wants their own AE2 factory, and links to multiple dimensions... ram becomes a headache
#84 [02:04] <Webchat_07666> I had installed Java 8 for my minecraft a couple of months ago (around 2-4), however i've encountered a problem with the Java i have. I think that i ACCIDENTLY clicked the remove Java 7 button that i remember appearing when i installed Java 8. After this, my minecraft no longer worked and i had difficulty finding the resolution to my problem. I was
#85 [02:04] <Webchat_07666> wondering if anyone could tell me what happened or what i can do to fix this? I hope this makes sense, im pretty young. <3
#86 [02:05] <mattym> Webchat_07666, Had you previously manually set the Java minecraft uses? If so you need to change it to the currently installed one
#87 [02:07] <Webchat_07666> I never thought about that.. thank you, i'll check it out
#88 [02:12] * Haroon07 [webchat@x590e8555.dyn.telefonica.de] has joined #minecrafthelp
#89 [02:12] <Haroon07> hello
#90 [02:12] <Webchat_07666> Hey
#91 [02:13] <Haroon07> is mojang support here?
#92 [02:13] <Webchat_07666> Im pretty sure they are
#93 [02:13] <Webchat_07666> But im not sure
#94 [02:13] <Webchat_07666> Just ask a question or two and someone with respond or something
#95 [02:13] <Haroon07> i have a ask for the new snapshot
#96 [02:13] <Haroon07> 18w19b
#97 [02:14] <Haroon07> when i starting this version that crashes everytime
#98 [02:14] <Haroon07> and the other versions do not crash
#99 [02:14] <mattym> Haroon07, we do not support snapshots.
#100 [02:14] <Webchat_07666> o.o
#101 [02:15] <Webchat_07666> Just a question, is there a way i can re-install Java 7?
#102 [02:16] <mattym> That would not be ideal.
#103 [02:16] <Haroon07> i playing 18w19b on laptop and this going
#104 [02:16] <Webchat_07666> i see
#105 [02:17] <Webchat_07666> Could i possibly try to delete Java 8 and re-install it?
#106 [02:18] <mattym> Webchat_07666, Best stick with Java 8, I don't think Minectaft works on 7 anymore.
#107 [02:18] <Webchat_07666> Thank you
#108 [02:18] <Webchat_07666> ERROR :(
#109 [02:18] <Webchat_07666> Sorry that came out wrong
#110 [02:19] <Webchat_07666> What i meant to say was this
#111 [02:19] <Haroon07> Bye Bye boys and girls!
#112 [02:19] <Haroon07> i say BYE BYE
#113 [02:19] <Haroon07> BYE
#114 [02:19] * Haroon07 [webchat@x590e8555.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#115 [02:20] <Andrio> I am Error?
#116 [02:22] <Webchat_07666> The minecraft website (https://minecraft.net/en-us/), has a free download of minecraft. I have downloaded it to check it out and i have clicked the button, PLAY DEMO 1.12.2- Latest Release. This is what comes up: ERROR :( Unable to locate the Java Runtime
#117 [02:22] <Webchat_07666> sorry that took a while to type
#118 [02:22] <Webchat_07666> I was wandering if you could tell me what this means?
#119 [02:25] <Andrio> Webchat_07666, Minecraft is a Java application, so you will need to have a Java virtual machine installed to run it. Normally the .msi package installs Java for you, but there are a few issues with this
#120 [02:25] <Andrio> Webchat_07666, try reinstalling the launcher
#121 [02:25] <mattym> Webchat_07666, open your Program Files(x86) folder and go to the Minecraft folder there. Delete the runtime folder and try again.
#122 [02:25] <Andrio> mm
#123 [02:25] <Webchat_07666> Thank you for the help. I will try this and see what happens!
#124 [03:56] <gartral> mattym: well, after a few hours playing with my admin i can most certainly confirm the issue lies with my desktop, not the server or network as the server happily lets us both play in offline mode
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#127 [04:37] <chris> heya
#128 [04:38] * chris [webchat@cpe-120-147-130-192.wjui-cr-104.win.vic.bigpond.net.au] has quit. (Client Quit)
#129 [04:54] * mmjjff [webchat@103.217.166.229] has joined #minecrafthelp
#130 [04:55] <mmjjff> minecraft crashes when trying to launch, I tried updating Nvidia drivers - that didn't help.
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#136 [08:11] * seismicfish [webchat@42.148.23.209.lan.static.cptelecom.net] has joined #minecrafthelp
#137 [08:12] <seismicfish> Hello. So, I feel REALLY dumb. I have been playing PE for a long time but I am embarrassed that I don't know how to swim down. How is this done?
#138 [08:15] <seismicfish> The only way I know how is to just let myself sink. Not really fast enough to get down to the monument I am trying to beat.
#139 [08:25] * Matt100 [webchat@97e5d030.skybroadband.com] has joined #minecrafthelp
#140 [08:25] <Matt100> hi i need help
#141 [08:36] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#142 [08:56] * Knut [webchat@ti0092a430-2324.bb.online.no] has joined #minecrafthelp
#143 [09:00] <Knut> I have a problem with minecraft java edition, it starts the launcher normaly with no issues, and starts the game. But when i try to create a new world or play on an already existing world it only says loading world and does that for ever.
#144 [09:35] * Ausama [webchat@109.127.79.191] has joined #minecrafthelp
#145 [09:38] <Ausama> hi, i have a question about "servers" i have started a small server for me and couple friends but even tho we play locally. ( in offline mode) we get a huge latency problem. how can i fix this?
#146 [09:40] * sqpp [webchat@2E6BA5AB.dsl.pool.telekom.hu] has joined #minecrafthelp
#147 [09:40] <sqpp> Hello there :) Anyone help me please? My Minecraft is laggy for some reason
#148 [09:40] <Knut> you have a bad computer then
#149 [09:41] <sqpp> Nope
#150 [09:41] <sqpp> I didn't even say my parts, so don't say that.
#151 [09:41] <Knut> Turn down ur graphic settings
#152 [09:41] <sqpp> For what reason?
#153 [09:41] <sqpp> I doubt a 7700k with 1080ti can't handle the minecraft...
#154 [09:42] <Knut> for less lag
#155 [09:42] <Knut> ok then
#156 [09:42] <Knut> witch java are you running
#157 [09:42] <Knut> 32 bit
#158 [09:42] * Ausama [webchat@109.127.79.191] has quit. (Quit: webchat.esper.net)
#159 [09:42] <sqpp> checking..
#160 [09:42] <Knut> or 64 bit
#161 [09:43] <sqpp> Java 8 Upd 171 64 bit
#162 [09:43] <Knut> ok and witch minecraft type are you running?
#163 [09:43] <sqpp> 1.12.2 Forge
#164 [09:44] <Knut> are you running minecraft java edition
#165 [09:44] <sqpp> It's not always laggy, so for a few seconds it seems smooth but then for a few seconds it's get lasggy
#166 [09:44] <sqpp> Nope, I don't think
#167 [09:44] <Knut> can you check
#168 [09:45] <sqpp> I used the Installer version from Minecraft Forge
#169 [09:45] <sqpp> http://prntscr.com/jgm50n
#170 [09:45] <Knut> you culd try turning down your render distance
#171 [09:46] <Knut> that is an http not an https
#172 [09:46] <Knut> so im not clicking on that
#173 [09:47] <sqpp> You don't have to...
#174 [09:47] <sqpp> it's a screenshot though.
#175 [09:47] <Andrio> printscr.com has HTTPS support.
#176 [09:47] <Lord_Ralex> also literally no difference between the 2 except when you deal with login data
#177 [09:47] <sqpp> Exactly.
#178 [09:48] <sqpp> https://prnt.sc/jgm65j here you go....
#179 [09:48] <Knut> ok
#180 [09:51] <sqpp> Memory is locked to 1024 MB though as I can see
#181 [09:51] <Knut> are you running 64 bit minecraft
#182 [09:52] <sqpp> Yes, but when I start the game, it says X / 1024 MB
#183 [09:52] <Knut> where does it say that?
#184 [09:52] <sqpp> moment
#185 [09:53] <sqpp> I think I solved it
#186 [09:53] <Knut> ok
#187 [09:53] <sqpp> https://prntscr.com/jgm9e6
#188 [09:53] <sqpp> Memory Used / Total, it was 1 GB before.. which I don't think was enough...
#189 [09:55] <Knut> are you running tekkit or just the forge launcher
#190 [09:56] <sqpp> Just Forge
#191 [09:57] <sqpp> using a world edit created map with many many blocks so
#192 [09:57] <sqpp> it might be the issue as well
#193 [09:57] <sqpp> So when chucks loaded RAM went like 4 GB I think just for MC
#194 [09:57] <Knut> ok
#195 [09:57] <Knut> jepp
#196 [09:57] <Knut> i need to go but i hope that if you have any more problems you get help from other people on here
#197 [09:57] * Knut [webchat@ti0092a430-2324.bb.online.no] has quit. (Quit: webchat.esper.net)
#198 [09:57] <sqpp> Good nighto
#199 [10:02] * redstone402 [webchat@i59F5A731.versanet.de] has joined #minecrafthelp
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#201 [10:04] * Mac [webchat@117-20-71-18.NBN.bne.aussiebb.net] has joined #minecrafthelp
#202 [10:04] <Mac> Hello im trying to recover an old account
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#205 [10:36] * MythGamer [webchat@host-212-253-123-126.reverse.superonline.net] has joined #minecrafthelp
#206 [10:36] <MythGamer> can someone help me
#207 [10:37] <MythGamer> my game is always freezing when i open it
#208 [10:37] <MythGamer> what shall i dp
#209 [10:39] <MythGamer> it says java doesnt work and than minecraft launcher says your game is crashed
#210 [10:42] * TeMP [webchat@185.169.254.13] has joined #minecrafthelp
#211 [10:44] <TeMP> My question pertains to the Bedrock edition. I was wondering if it is possible to host a server on one device (PC), and to play on that server on a separate device (phone), specifically, using the same log in on both devices. Both devices are on the same network.
#212 [10:45] * karami10 [webchat@mail-5-31.batelco.com.bh] has joined #minecrafthelp
#213 [10:45] <karami10> i cant play minecraft even if i log in
#214 [10:46] * karami10 [webchat@mail-5-31.batelco.com.bh] has quit. (Client Quit)
#215 [10:50] * Kingretropixel [webchat@ti0059a400-5474.bb.online.no] has joined #minecrafthelp
#216 [10:51] <Kingretropixel> Hey I'm having problems with my server. I can log in but my friends cant, but they could earlier. I have not changed the server files in any way, and minecraft is still on version 1.12.2, as it was when I first made the server.
#217 [10:54] <Kingretropixel> Hello?
#218 [11:02] <Kingretropixel> Anyone on who can help?
#219 [11:02] <MythGamer> pls someone help me
#220 [11:15] * Jimbobaggies [webchat@ti0059a400-5474.bb.online.no] has joined #minecrafthelp
#221 [11:15] <Jimbobaggies> Hey, my friends suddenly can't log onto my minecraft server, they could a couple days ago but now they can't? I can still log on for some reason though.
#222 [11:25] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#224 [12:12] * jordandagamer1 [webchat@ip-31-205-11-209.ask4internet.com] has joined #minecrafthelp
#225 [12:13] <jordandagamer1> hi i am trying to join my friends ps4 server on minecraft and it says network error 94613 or is stuck on the loading screen . what can i do? please help thanks
#226 [12:16] <jordandagamer1> hello?
#227 [12:18] * lee7 [webchat@ip-31-205-11-209.ask4internet.com] has joined #minecrafthelp
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#230 [12:32] <jordandagamer1> can somebody help please
#231 [12:42] <jordandagamer1> PLEASE
#232 [12:43] <jordandagamer1> Kealper
#233 [13:09] <jordandagamer1> GreyBot
#234 [13:09] <jordandagamer1> Espercorn
#235 [13:09] <jordandagamer1> Absol
#236 [13:30] <jordandagamer1> :(
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#242 [13:51] <NotaBovine> Anyone getting crashes on the latest snapshot? - Literally just re-created a world, and I keep crashing out
#243 [13:52] <NotaBovine> "Caused by: java.lang.RuntimeException: We are asking a region for a chunk out of bound | -53 -93"
#244 [14:13] * abby [webchat@c-73-61-246-69.hsd1.ct.comcast.net] has joined #minecrafthelp
#245 [14:13] <abby> my game is not opening
#246 [14:13] * el97 [~quassel@82.99.6.226] has joined #minecrafthelp
#247 [14:15] <abby> can you help me with it opening because it is not opening
#248 [14:15] * abby [webchat@c-73-61-246-69.hsd1.ct.comcast.net] has quit. (Client Quit)
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#250 [14:24] * devud [webchat@187-10-179-43.dsl.telesp.net.br] has joined #minecrafthelp
#251 [14:25] <devud> Can someone help me? I accidentally bought a copy with my paypal balance
#252 [14:25] <mattym> ??> devud account/refund
#253 [14:25] <Absol> devud: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#254 [14:29] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#255 [14:33] <devud> thanks mattym
#256 [14:54] * Tohuwab [webchat@x590f37c4.dyn.telefonica.de] has joined #minecrafthelp
#257 [14:57] <Tohuwab> Hi there,
#258 [14:57] <Tohuwab> I had a problem with logging in. So I ask for a password reset, that worked. I received the E-Mail and I was able to change my password but when I tried to log in it still said that my login data are incorrect. So I tried to do a new account on the same E-Mail address because I thought then they will state that for this E-Mail an account already ex
#259 [14:57] <Tohuwab> ists. But it didn’t so now I can log in to this new account using my old E-Mail but now it states that I didn’t buy Minecraft already because yes it’s a new account. But actually, I already bought it years ago. And I didn’t find a way to contact Majong. Do you have a clue what to do now?
#260 [14:59] <mattym> ??> Tohuwab account/send-email
#261 [14:59] <Absol> Tohuwab: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#262 [14:59] <Absol> Tohuwab: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#263 [15:03] <Tohuwab> Thanks for the link I didn't find a way to contact them just the help page with the FAQ :) I will try it that way. But I bought it years ago and paid it via PayPal so I don't have any data anymore.
#264 [15:03] <mattym> Tohuwab, The link you were given has the contact form.
#265 [15:04] <Tohuwab> Yes I know thats what the thanks was for :) And the answer of course!
#266 [15:06] <Tohuwab> And I found my ID. Still have the E-Mail. :) Thank you. For your Help!!!
#267 [15:12] <gartral> hey all, is this a good place to ask about modded mc server issues? I'm having issues with NEI, I'll post links to logs if you need
#268 [15:12] * NotaBovine [webchat@cpc91242-cmbg18-2-0-cust760.5-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#269 [15:12] <mattym> gartral, Nah, best check the mods own resources.
#270 [15:18] <gartral> I haven't seen any mention of a chicken-bones or NEI specific irc channel c.c
#271 [15:19] <Lord_Ralex> #FTB may help you, they do some modded stuff, although they are more FTB (mod pack launcher) focused
#272 [15:19] <Lord_Ralex> they generally can help better
#273 [15:19] <mattym> gartral, Honestly I believe the mod is dead and author taken a break for a while now.
#274 [15:25] <gartral> mattym: thank you for ealier btw, I fixed my issue, it was quad9 blocking mojang
#275 [15:25] <mattym> Makes sense
#276 [15:29] <gartral> annnnnnnd I just crashed my server's os
#277 [15:30] <gartral> :/ I'm not having a good day
#278 [15:46] * thelounge76 [webchat@108-200-232-234.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#279 [15:49] * ecfhen [webchat@c-76-107-166-227.hsd1.tn.comcast.net] has joined #minecrafthelp
#280 [15:50] <ecfhen> when I press play it says its unable to locate the java runtime
#281 [15:50] * thelounge85 [webchat@91-222-160-61.wmc-si.pl] has joined #minecrafthelp
#282 [15:50] <Odysseius> ecfhen, Create a new profile in the launcher.
#283 [15:50] * thelounge85 [webchat@91-222-160-61.wmc-si.pl] has quit. (Client Quit)
#284 [15:50] <Odysseius> ecfhen, "Launch options" > "Add new"
#285 [15:52] <ecfhen> it still says the same thing
#286 [15:53] <Odysseius> ecfhen, In your "C:\Program Files (x86)\Minecraft" folder, delete your "runtime" folder.
#287 [15:53] * ixalite [webchat@50-27-154-226.com.sta.suddenlink.net] has joined #minecrafthelp
#288 [15:54] <ixalite> I migrated my account, and the new account claims I do not own the game. I have an emailed receipt.
#289 [15:55] <Odysseius> ixalite, What is the account Username?
#290 [15:55] <ixalite> ixalite is the username
#291 [15:55] * mikekra [webchat@175.247.52.179.d.dyn.claro.net.do] has joined #minecrafthelp
#292 [15:56] <Odysseius> ixalite, When did you migrate the account?
#293 [15:56] <ixalite> Feb 27 it was done automatically
#294 [15:57] <Odysseius> ixalite, You are using the wrong email address to log in.
#295 [15:57] <ixalite> I have only one email ever used for this account, or any game
#296 [15:57] <ixalite> are there duplicate database entries for the email?
#297 [15:58] <Odysseius> ixalite, In that case, your account may have been compromised. Contact Mojang with your transaction ID.
#298 [15:58] <Odysseius> ??> ixalite account/trans-id
#299 [15:58] <Absol> ixalite: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#300 [15:58] <Odysseius> ??> ixalite account/send-email
#301 [15:58] <Absol> ixalite: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#302 [15:58] <Absol> ixalite: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#303 [15:59] <ixalite> I've sent an email with those details through your system. around 3 days wait?
#304 [15:59] <Odysseius> ixalite, Yes, around 3 to 4 days right now.
#305 [15:59] <ixalite> *sigh* ok thank you.
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#311 [16:06] <unicorn21> it says no such file or directory when I try to play
#312 [16:08] <Odysseius> unicorn21, What is the full error message?
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#314 [16:14] * Tohuwab [webchat@x590f37c4.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#315 [16:54] * Rachb [webchat@host86-166-97-6.range86-166.btcentralplus.com] has joined #minecrafthelp
#316 [16:56] <Rachb> Autistic son accidentally deleted the world he's been working on for months. Absolutely devastated. Is there anything we can do to retrieve it?
#317 [16:57] <Rachb> Can anybody help?
#318 [16:59] <Lord_Ralex> Which version
#319 [17:01] <Rachb> I don't know, I think pocket edition, it's on his tablet
#320 [17:02] <Lord_Ralex> Yeah, that'd probably be pocket
#321 [17:02] <Lord_Ralex> And not really much I think could be done. The game doesn't do backups of stuff, and I don't think a tablet would either.
#322 [17:02] <Rachb> Is there anything I can do?
#323 [17:05] <Lord_Ralex> Is it an apple tablet? Like an IPad or something?
#324 [17:06] <Rachb> Is there any way to contact the game makers? Even to plead for a back up or retrieval button for the next update so I can at least promise it won't happen again? Or is there a different version I should get him which does backup?...... No, it's an acer
#325 [17:06] <Lord_Ralex> https://feedback.minecraft.net would be a place to ask for it probably
#326 [17:06] <Odysseius> Rachb, There is a very stern message when you are trying to delete a world
#327 [17:06] <Lord_Ralex> The game itself won't, so specific versions won't help, it's just that on a PC, Windows will sometimes "keep" data.
#328 [17:09] <Rachb> I understand that Odysseius but he was trying to delete another world that he was using with his sister. He just clicked the wrong ineand by the time he realised it was too late
#329 [17:13] <Rachb> Thanks Lord_Ralex. I'll send feedback. Speaking to an autism support group on fb tonight and it's happened to lots of people but causes such distress. My son lost a world in an update about 18 months ago and was in a bad way for weeks :(
#330 [17:15] <gartral> crap, anyone know the address of the minecraft authentication server?
#331 [17:18] <gartral> Rachb: how long ago, and has he since madea new world?
#332 [17:20] <gartral> if he hasn't touched the tablet since he deleted the world, there may be a remote chance at retrieval, the process is complex and tedious, but it's possible.. if he's downloaded or created other things since then the data will be irrevocably gone
#333 [17:21] <Rachb> He lost his big one this evening. Yes I think he created one after but only stayed on 10 mins was too upset
#334 [17:23] <gartral> Rachb: *cringe*.. ok, some of the data is probably still there.. is the tablet in question rooted?
#335 [17:23] <gartral> specifically, did anyone install titanium backup on it?
#336 [17:23] <Odysseius> gartral, Please do not provide support that could potentially cause more issues than it will most likely do any good.
#337 [17:24] <Rachb> Gartral, I wish I'd known that. Sounds like there's no chance. Thank you anyway
#338 [17:25] <Rachb> Never heard of titanium backup. Complete technologies here unfortunately
#339 [17:26] <Rachb> *technophobe
#340 [17:27] <gartral> Odysseius: I'm exploring a non-destructive option, *IF* the tablet were already rooted and *IF* titanium backup. clockwork or another flash-level backup were possible there's a remote possiblity that a partial recovery could be done using photorec and testdisk and scalple. I do forensic recovery from time to time, i'm no expert, but the theory and practice I have down.
#341 [17:29] <gartral> sadly, Rachb you're correct, there's no way to recover the data without physically destroying the tablet to remove the NAND chips and even then, it's no garuntee. moving forward in the future, use androids' built in backup mechanism and learn how to take backups to a computer..
#342 [17:30] <Rachb> Will do. Ok. Thank you
#343 [17:34] <gartral> my heart gows out to him.. I'm on the spectrum and it's tough when you screw up that hard..
#344 [17:35] <gartral> anyway, what's the address for mojang session auth servers? I'm having a tricky dns issue where I can't connect to servers in online mode, mattym tried to help me last night but now I'm having the same issue
#345 [17:39] <mattym> sessionserver and authserver.mojang.com
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#349 [17:49] <mini_mee> hey i lost my acc. can u help me? i bought minecraft back in alpha days...
#350 [17:54] <mini_mee> guys ?
#351 [17:54] <mini_mee> all drunk or what?
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#354 [17:55] <Webchat_50743> #minexrafthelp
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#360 [19:03] <SergeyMeyer> Hello?
#361 [19:05] <SergeyMeyer> My game keeps crashing when I join worlds in 1.7.10
#362 [20:19] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
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#364 [20:22] * Chops1985 [webchat@177-183-247-190.fibertel.com.ar] has joined #minecrafthelp
#365 [20:23] <Chops1985> My minecraft dont recognize java
#366 [20:23] <Chops1985> plz help
#367 [20:24] * Chops1985 [webchat@177-183-247-190.fibertel.com.ar] has quit. (Client Quit)
#368 [20:47] * ashley [webchat@104-56-3-22.lightspeed.tulsok.sbcglobal.net] has joined #minecrafthelp
#369 [20:49] <ashley> I'm trying to log in on mojang to download minecraft but it will not let me i have tried everything even sending a reset password to my email but it won't come threw what can i do?
#370 [20:50] <ashley> please help
#371 [20:50] <CubeTheThird> ashley, what does it tell you when you try logging in?
#372 [20:50] <ashley> incorrect email or password
#373 [20:50] <CubeTheThird> ashley, ok, and how long have you been waiting for the password reset email?
#374 [20:51] <ashley> like 30 min
#375 [20:51] <ashley> and i have done it multiple times
#376 [20:51] <CubeTheThird> ashley, ok. If 1 hour has gone by and you still haven't received the email, you'll have to contact Mojang about this
#377 [20:51] <CubeTheThird> ??> ashley mojang/email
#378 [20:51] <Absol> ashley: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#379 [20:51] <Absol> ashley: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#380 [20:52] <ashley> sorry i meant to add that to the last message but hit enter on accident
#381 [20:53] <CubeTheThird> no worries
#382 [20:59] <ashley> i think i might have been hacked and they changed my email
#383 [21:00] <CubeTheThird> ashley, can you try checking you junk/trash folders for any mojang emails?
#384 [21:00] <CubeTheThird> ashley, but in any case, you'd still have to contact Mojang about this issue
#385 [21:02] <ashley> i have cleaned out all the files to make sure i can get it
#386 [21:29] <jordandagamer1> hi i am trying to join my friends ps4 server on minecraft and it says network error 94613 or is stuck on the loading screen . what can i do? please help thanks
#387 [21:30] <CubeTheThird> jordandagamer1, have they tried restarting the server?
#388 [21:36] <jordandagamer1> how do you do that?
#389 [21:37] <jordandagamer1> do you mean exiting and going onto it again? if so then yes
#390 [21:37] <CubeTheThird> jordandagamer1, ok ya. How about trying a different world?
#391 [21:37] * Keegan [webchat@174-124-196-201.dyn.centurytel.net] has joined #minecrafthelp
#392 [21:37] <Keegan> Hello ?
#393 [21:37] <CubeTheThird> hello Keegan
#394 [21:37] <jordandagamer1> ive tried that as well but still doesnt work
#395 [21:38] <CubeTheThird> jordandagamer1, hmm you might need to contact Sony support then. Sounds like an issue with their network
#396 [21:38] <Keegan> I'm currently having an issue to were in the new snapshot version 18w19b I can't swim. When ever I jump into the water to swim I just sink like a anchor.
#397 [21:39] <jordandagamer1> CubeTheThird my friend invited my other mate and he was able to join so i dont know whats wrong
#398 [21:39] <Keegan> .
#399 [21:39] <CubeTheThird> jordandagamer1, have you tried logging out and back into the PSN?
#400 [21:39] <CubeTheThird> Keegan, one moment
#401 [21:40] <jordandagamer1> yeah still no luck
#402 [21:40] <CubeTheThird> Keegan, your issue sounds like this bug: https://bugs.mojang.com/browse/MC-129236
#403 [21:40] <CubeTheThird> jordandagamer1, ya, only recommendation I got is contacting sony support. We don't often deal with console editions of Minecraft here, so we aren't really equipped in correcting much with them
#404 [21:41] <jordandagamer1> ok will do thanks
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#406 [21:42] <Keegan> So is there no way to fix the issue :(
#407 [21:42] <CubeTheThird> Keegan, you realize snapshots are experimental releases that can have bugs, right?
#408 [21:42] <Keegan> Yea I just wanted to know because my friend isn't having the same issue :P
#409 [21:43] <Keegan> If its not fixable then its fine just have to wait for the dev team to work out the bugs
#410 [21:43] <CubeTheThird> Keegan, ya I'm not seeing any comments on the report about fixing it. You'll just have to wait for a new version
#411 [21:43] <Keegan> Ahh ok bye then
#412 [21:47] * Charlie [webchat@c-73-206-11-36.hsd1.tx.comcast.net] has joined #minecrafthelp
#413 [21:47] <Charlie> Hello!ok so I just bought Minecraft, and the first time I started it (Latest version), it loaded up, but a second after loading it freezed and crashed, I tried a couple more times and eventually it worked. But now I want to go into later versions of the game, and all of them are doing the same thing, loading and then crashing.
#414 [21:47] <Charlie> i have the logs of the errors too if you want to see those
#415 [21:48] <CubeTheThird> Charlie, yes please. copy them onto http://paste.ubuntu.com and give the URL here.
#416 [21:50] <Charlie> https://paste.ubuntu.com/p/qCYjfB2GTZ/
#417 [21:50] <Charlie> none of the versions work
#418 [21:51] <CubeTheThird> Charlie, which ones have you tried, and also what operating system are you using?
#419 [21:51] <Charlie> im using windows 10
#420 [21:51] <Charlie> ive tried
#421 [21:51] <Charlie> 1.7.8
#422 [21:51] <Charlie> 1.12.2
#423 [21:51] <Charlie> and
#424 [21:51] <Charlie> 1.7.2
#425 [21:51] <Charlie> and im using the java edition
#426 [21:52] <CubeTheThird> Charlie, yes I figured. Let's check your graphics drivers
#427 [21:52] <CubeTheThird> ??> Charlie win/dxdiag
#428 [21:52] <Absol> Charlie: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#429 [21:52] <Charlie> ok hold please
#430 [21:53] <Charlie> ok the dxdiag log is on my desktop would you like me to ubuntu it?
#431 [21:54] <CubeTheThird> Charlie, yes please
#432 [21:54] <Charlie> ok hol
#433 [21:54] <Charlie> d
#434 [21:54] <Charlie> https://paste.ubuntu.com/p/FHby9hfzGD/
#435 [21:55] <Charlie> i just bought minecraft
#436 [21:55] <CubeTheThird> Charlie, ok well I see a potential issue. Your system has both integrated Intel graphics and discrete Nvidia graphics. I'm betting the game is trying to run on the Intel, rather than the Nvidia ones
#437 [21:56] <Charlie> and how do i fix that?
#438 [21:56] <CubeTheThird> Charlie, are you able to open the Nvidia control panel?
#439 [21:56] <Charlie> yes
#440 [21:56] * stoker [webchat@c-73-98-149-50.hsd1.ut.comcast.net] has joined #minecrafthelp
#441 [21:56] <CubeTheThird> Charlie, there, you should find a section for 3D settings. From that menu you can configure what applications run on which graphics card
#442 [21:56] <Charlie> and why does this only happen with minecraft? it doesnt happen to any of the other games i play?
#443 [21:57] <Charlie> o
#444 [21:57] <Charlie> h
#445 [21:57] <Charlie> thanks
#446 [21:57] <Charlie> so i switch mc to nvidia?
#447 [21:57] <CubeTheThird> Charlie, pretty much, the operating system tries its best to guess which card to use for which program. Although it's often fairly good, Minecraft is often not correctly chosen
#448 [21:57] <CubeTheThird> Charlie, yes switch mc to nvidia
#449 [21:57] <Charlie> ok hold on
#450 [21:58] <CubeTheThird> Charlie, there is a chance you might also have to add a custom entry for java too. We'll see
#451 [21:58] <Charlie> http://prntscr.com/jgu40c
#452 [21:58] <Charlie> is this correct?
#453 [21:58] <CubeTheThird> Charlie, yes that's right. Make sure you fully close and open the game/launcher after saving the settings
#454 [21:58] <Charlie> ok give me a second i will try
#455 [21:59] <Charlie> doesnt work
#456 [21:59] <Charlie> same thing happens :/
#457 [22:00] <CubeTheThird> Charlie, ok. You may also need to add a custom application to the list. The path for it is something like C:\Program Files (x86)\Minecraft\runtime\<version>\bin\java.exe
#458 [22:00] <Charlie> ok so i go into the launcher settings
#459 [22:01] <CubeTheThird> Charlie, I mean in the nvidia settings for that
#460 [22:01] <Charlie> k
#461 [22:01] <Charlie> sec
#462 [22:03] <Charlie> http://prntscr.com/jgu54f
#463 [22:03] <Charlie> correct?
#464 [22:03] <CubeTheThird> Charlie, not quite. Minecraft installs its own version of java, so you have to find it in C:\Program Files (x86)\Minecraft\runtime instead
#465 [22:03] <Charlie> ok
#466 [22:04] <Charlie> http://prntscr.com/jgu5cq
#467 [22:04] <Charlie> there we go
#468 [22:04] <CubeTheThird> Charlie, yes good
#469 [22:04] <CubeTheThird> Charlie, can you also do it with the javaw.exe? the game may use both
#470 [22:04] <Charlie> ok
#471 [22:04] <Charlie> i will
#472 [22:05] <Charlie> ok done
#473 [22:05] <Charlie> let me try and start it
#474 [22:06] <Charlie> nope :/
#475 [22:06] <CubeTheThird> Charlie, hmm. Can I see the new logs? (preferably for version 1.12.2)
#476 [22:07] <Charlie> yes
#477 [22:08] <Charlie> wow
#478 [22:08] <Charlie> 1.12.1
#479 [22:08] <Charlie> or
#480 [22:08] <Charlie> sorry
#481 [22:08] <Charlie> 1.12.2
#482 [22:08] <Charlie> it works
#483 [22:08] <Charlie> but
#484 [22:08] <Charlie> all the rest dont i think
#485 [22:08] <Charlie> yeah its working
#486 [22:08] <Charlie> 1.12.2
#487 [22:09] <Charlie> but i want to play the other versions
#488 [22:09] <CubeTheThird> Charlie, hmm ok. I think you'll need to make a separate folder for the other profiles
#489 [22:09] <Charlie> why cant minecraft just run correctly
#490 [22:10] <Charlie> ok
#491 [22:10] <Charlie> in .minecraft
#492 [22:10] <CubeTheThird> Charlie, in the launch options, select the profile you want, and edit the game directory for versions that aren't the latest. I recommend changing the name to something like .minecraftOld
#493 [22:10] <Charlie> ok
#494 [22:10] <CubeTheThird> Charlie, and if you plan on using multiple versions, make a new folder for each. It preserves the settings, since older versions used different formats
#495 [22:12] <Charlie> thank you ill find another way i just want minecraft to run normally to where it doesnt crash and i can just run all of the versions normally
#496 [22:12] <Charlie> im sorry for wasting your time
#497 [22:12] <CubeTheThird> Charlie, no worries. I'd hardly say it's a waste
#498 [22:43] * Hydra [webchat@d149-67-112-72.try.wideopenwest.com] has joined #minecrafthelp
#499 [22:44] <Hydra> Hi, Im trying to sign in to Mojang but not only can I not sign in, but when I change my password it still wont sign me in even tho I KNOW im typing it right. Does anyone know how to fix this problem?
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#507 [23:50] * Zythenor [webchat@45.133.240.116.sta.dodo.net.au] has joined #minecrafthelp
#508 [23:50] <Zythenor> Hey guys, I'm having issues with resetting my password
#509 [23:51] <Zythenor> When I try and get an email sent to mine, nothing comes, and I'm not sure whether it is something on my end, or Mojang's automated system isn't working properly
#510 [23:52] <Andrio> Zythenor, did you check your spam folder?
#511 [23:53] <Zythenor> Yes, I've checked spam and junk mail, and am certain I am typing my email correctly