#1 [00:12] * Agen [webchat@cpe-60-225-71-31.wb01.wa.asp.telstra.net] has joined #minecrafthelp
#2 [00:16] <Agen> Every time I start Minecraft the game says "not responding" and crashes saying "an unexpected error has occured". I've tried uninstalling and deleting every single minecraft file on my computer multiple times and still doesn't work
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#16 [03:08] * Lissy [webchat@58.175.196.11] has joined #minecrafthelp
#17 [03:08] <Lissy> hello
#18 [03:09] <MutatedNut> hey
#19 [03:09] <Lissy> DIE
#20 [03:09] <MutatedNut> woah there
#21 [03:09] <Lissy> i want a refund
#22 [03:09] <MutatedNut> Lissy trust me, they will most likely be able to solve your issue
#23 [03:09] <MutatedNut> they did for me
#24 [03:09] <Lissy> then tf am i talking to you
#25 [03:09] <MutatedNut> cuz im in the chat too...
#26 [03:09] <MutatedNut> see all the operators on the side?
#27 [03:10] <MutatedNut> those are the guys that will help you
#28 [03:10] <MutatedNut> just ask and wait for one of them to answer
#29 [03:10] <Lissy> can they see these texts
#30 [03:10] <MutatedNut> yes
#31 [03:11] * Lissy [webchat@58.175.196.11] has quit. (Client Quit)
#32 [03:11] <MutatedNut> i tried...
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#37 [03:22] * Lissy [webchat@58.175.196.11] has joined #minecrafthelp
#38 [03:22] <Lissy> OK!
#39 [03:22] <Pew> wb
#40 [03:22] <Pew> this is me nut btw
#41 [03:23] <Lissy> you mut
#42 [03:23] <Pew> xD
#43 [03:23] <Lissy> anyways
#44 [03:23] <Lissy> can SOMEONE help me my screen keeps flashing white whiles on mc
#45 [03:23] <Pew> and its only versions 1.9 + right?
#46 [03:23] <Pew> provide as much detail as possible
#47 [03:23] <Lissy> well for every
#48 [03:24] <Lissy> i just have this mod or something for 1.8 and the flashing doesn't appear when that's on
#49 [03:25] <Lissy> i play youtube music while playing mc and discord is also open
#50 [03:25] <Lissy> they are the white and grey flashing colours
#51 [03:25] <Lissy> but they won't go away when i even close them
#52 [03:32] <Lissy> why did that person LEAVE!
#53 [03:32] <Lissy> RUDE!
#54 [03:32] <Pew> I dont think he was an operator
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#61 [04:56] <ekg> Mojang password rest isn't sending emails
#62 [04:56] <ekg> ANy idea how to fix?
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#65 [05:58] * Tanister [webchat@ntl-50-127-149.nayatel.com] has joined #minecrafthelp
#66 [05:58] <Tanister> i cant install my minecraft'
#67 [05:59] <Tanister> its says Failed to download file. icon_16x16.png
#68 [05:59] <Tanister> anyone?
#69 [05:59] <Tanister> and also
#70 [05:59] <Tanister> before when i could run my minecraft i saw everyone as as steve or alex in the servers
#71 [06:01] * Guest12681 is now known as MajGenRelativity
#72 [06:01] <Tanister> hello?
#73 [06:01] <Tanister> i can wait :D
#74 [06:03] <Tanister> and my username at minecraft.net shows as my email
#75 [06:22] * josh0 [webchat@60-241-115-94.static.tpgi.com.au] has joined #minecrafthelp
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#77 [06:25] <Tanister> help anyone?
#78 [06:34] <Andrio> Tanister, do you have ByteFence installed?
#79 [06:40] <Tanister> no
#80 [06:42] <Andrio> ??> Tanister tools/HJT
#81 [06:42] <Absol> Tanister: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#82 [06:42] <Absol> Tanister: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#83 [06:48] <Tanister> ok
#84 [06:48] <Tanister> working on it
#85 [07:04] * king_leo [webchat@cpe-75-186-72-185.cinci.res.rr.com] has joined #minecrafthelp
#86 [07:04] <king_leo> hi
#87 [07:05] * king_leo [webchat@cpe-75-186-72-185.cinci.res.rr.com] has quit. (Client Quit)
#88 [07:28] <Tanister> https://paste.ubuntu.com/p/GjXrJ4pXXY/
#89 [07:37] <Tanister> Absol
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#92 [07:55] <urielsalis> Tanister, does it happens in servers, LAN worlds or realms?
#93 [07:57] <Tanister> everywhere
#94 [07:58] <Tanister> and my problem now is not that but i cant even install my minecraft
#95 [07:58] <Tanister> it says icon_16x16
#96 [07:58] <Tanister> Failed to download file. icon_16x16.png
#97 [07:59] <urielsalis> Tanister, can you make a new hjt report?
#98 [07:59] <urielsalis> or better
#99 [07:59] <urielsalis> ??> Tanister tools/otl
#100 [07:59] <Absol> Tanister: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#101 [07:59] <Absol> Tanister: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
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#108 [08:13] * thelounge44 is now known as Wolfparty72
#109 [08:17] <Wolfparty72> I play on minecraft pocket edition on kindle and I suffered a problem with the store. I had bought some worlds and skin packs and I immediately equipped some of the skins but the worlds did not download immediately. I first thought it was because I didn't have enough storage on my kindle and/or my minecraft. I then realized the problem was that may
#110 [08:17] <Wolfparty72> be I downloaded too many worlds at the same time and they were overwhelmed but a day later they still haven't downloaded and there seems to be no way to stop the downloads. I NEED HELP!
#111 [08:18] <urielsalis> Wolfparty72, hi, sorry but we dont help with PE edition here
#112 [08:27] <Tanister> im running normal scan on OTL and i didnt change any settings just ran a scan
#113 [08:27] <Tanister> ill let you know when its done
#114 [08:27] <urielsalis> Sure :)
#115 [08:34] <Tanister> https://paste.ubuntu.com/p/KxqwxG2spv/
#116 [08:34] <Tanister> done
#117 [08:34] <Tanister> Absol
#118 [08:51] <urielsalis> Tanister, hi, sorry for the delay, still here?
#119 [09:02] <Tanister> yeah
#120 [09:02] <urielsalis> Tanister, not seeing anything weird in your reports
#121 [09:02] <Tanister> how to send you a ss of my crash?
#122 [09:02] <urielsalis> Tanister, you can use imgur.com
#123 [09:03] <Tanister> ok
#124 [09:03] <Tanister> ill send u one
#125 [09:06] <Tanister> https://imgur.com/a/b0XRv1i
#126 [09:07] <Tanister> https://paste.ubuntu.com/p/KmSGPRKn6y/
#127 [09:07] <Tanister> this is the error that comes on my screen'
#128 [09:09] <urielsalis> Tanister, one second
#129 [09:09] <urielsalis> Tanister, if you go to http://resources.download.minecraft.net/bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a, does it show anything?
#130 [09:09] <Tanister> wdym?
#131 [09:09] <urielsalis> Tanister, Open a new tab and go to http://resources.download.minecraft.net/bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a, it should download a file
#132 [09:10] <urielsalis> Tanister, if it doesnt, can you tell me what it says?
#133 [09:10] <Tanister> ok
#134 [09:10] <Tanister> the site cant be reached
#135 [09:10] <Tanister> it says
#136 [09:10] <urielsalis> Tanister, hmmm
#137 [09:10] <Tanister> https://imgur.com/a/b0XRv1i
#138 [09:11] <urielsalis> Tanister, the album is empty
#139 [09:11] <Tanister> reload that page
#140 [09:11] <Tanister> oh its empty when i reloaded it
#141 [09:12] <Tanister> let me post again
#142 [09:12] <Tanister> image failed to upload
#143 [09:12] <Tanister> do u have discord?
#144 [09:12] <urielsalis> Tanister, do you have any firewall in your router?
#145 [09:12] <Tanister> how to check?
#146 [09:12] <urielsalis> Tanister, or any parental control software
#147 [09:12] * n00b [~noob@104.129.28.26] has quit. (Read error: Connection reset by peer)
#148 [09:12] <urielsalis> Tanister, whoever set it up would know
#149 [09:13] <Tanister> im the admin of this comp
#150 [09:13] <urielsalis> Tanister, not only your computer, your network too
#151 [09:13] <urielsalis> Tanister, it was set up by a parent?
#152 [09:13] <Tanister> no
#153 [09:13] <Tanister> i installed the window myself
#154 [09:13] <Tanister> teah the network
#155 [09:13] <Tanister> let me ask my brother
#156 [09:13] <urielsalis> Tanister, Perfect, lets try this then
#157 [09:13] <urielsalis> ??> Tanister av/malwarebytes
#158 [09:13] <Absol> Tanister: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#159 [09:13] <Absol> Tanister: Download it here: https://www.malwarebytes.org/
#160 [09:13] <Absol> Tanister: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#161 [09:14] <Tanister> will it affect my pcs performance?
#162 [09:15] <Tanister> im downloading it
#163 [09:15] <urielsalis> Tanister, no, just use the free version to run a scan and you can remove it when we are done
#164 [09:15] <Tanister> ok
#165 [09:15] <Tanister> i think the problem is that my minecraft.net username shows as my email that causes it to not know where to download the files from
#166 [09:15] <Tanister> i could be wrong
#167 [09:16] <Tanister> installing it rn
#168 [09:16] <urielsalis> Tanister, nope, that shows that way for everyone, since you migrated your account
#169 [09:16] <Tanister> migrated?
#170 [09:17] <urielsalis> Tanister, what is your username?
#171 [09:17] <Tanister> Tanister
#172 [09:17] <Tanister> im scanning my pc
#173 [09:17] <urielsalis> Tanister, you migrated your account?
#174 [09:18] <Tanister> yeah
#175 [09:18] <urielsalis> Tanister, and you recognize the username GetSkillsBoi?
#176 [09:18] <Tanister> i'm on minecraft.net
#177 [09:18] <Tanister> yes
#178 [09:18] <Tanister> lolgammingyt
#179 [09:18] <Tanister> thoku
#180 [09:18] <Tanister> and more
#181 [09:18] <urielsalis> Tanister, yup, just wanted to make sure :)
#182 [09:18] <Tanister> :)
#183 [09:18] <urielsalis> Tanister, tell me when the scan is done
#184 [09:18] <Tanister> done
#185 [09:19] <urielsalis> Tanister, did it detect anything?
#186 [09:19] <Tanister> now what do i do?
#187 [09:19] <Tanister> yes
#188 [09:19] <urielsalis> Tanister, can you tell me what it detected?
#189 [09:19] <Tanister> pup.Optional.In...
#190 [09:20] <urielsalis> Tanister, you can ignore Pups :)
#191 [09:20] <Tanister> https://paste.ubuntu.com/p/kJ4TQGTCV4/
#192 [09:21] <urielsalis> Tanister, so nothing there either hmm
#193 [09:21] <Tanister> wait i didnt select the whole note pad
#194 [09:21] <urielsalis> Tanister, lets try something else
#195 [09:21] <Tanister> https://paste.ubuntu.com/p/bBt7RNZ57W/
#196 [09:21] <urielsalis> Tanister, Search for cmd, right click it and put run as admin
#197 [09:22] <Tanister> yes i did
#198 [09:22] <Tanister> now what do i write
#199 [09:22] <urielsalis> Tanister, on the black window that opened, run netsh winsock reset
#200 [09:22] <urielsalis> Tanister, and after that, ipconfig /flushdns
#201 [09:22] <urielsalis> Tanister, when you have ran both commands, restart your pc
#202 [09:22] <Tanister> it says i need to restart my pc in order to finish
#203 [09:22] <Tanister> oh ok
#204 [09:23] <Tanister> bai for a min i guess
#205 [09:23] * Tanister [webchat@ntl-50-127-149.nayatel.com] has quit. (Quit: webchat.esper.net)
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#209 [09:25] <Tanister> i'm back
#210 [09:25] <Tanister> urielsalis
#211 [09:26] <urielsalis> Tanister, welcome back, can you try to open minecraft now?
#212 [09:26] <Tanister> ok
#213 [09:27] <Tanister> still stuck at 16x16 error
#214 [09:27] <Tanister> do u have discord so i could give u pics there?
#215 [09:28] <urielsalis> Tanister, we dont help with discord, sorry
#216 [09:28] <Tanister> np
#217 [09:28] <urielsalis> Tanister, what launcher version are you using? There was a new one released today
#218 [09:28] <Tanister> 2.1.1143
#219 [09:28] <urielsalis> Tanister, so you have the new version, hmm
#220 [09:28] <urielsalis> Tanister, one second
#221 [09:29] <Tanister> i have this problem for a while
#222 [09:29] <Tanister> i had this error before 3-4 weeks before
#223 [09:29] <Tanister> i don't know how i solved it
#224 [09:30] <Tanister> i got this error after i tried to get rid of this bug in which i saw every player as a steve or alex
#225 [09:30] <urielsalis> Tanister, lets try this
#226 [09:30] <urielsalis> ??> Tanister win/reinst
#227 [09:30] <Absol> Tanister: You may need to reinstall the locally installed files that Minecraft puts into place.
#228 [09:30] <Absol> Tanister: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#229 [09:31] <Tanister> i did that before
#230 [09:31] * CubeMaster_NL [webchat@D93F364B.cm-20.dynamic.ziggo.nl] has joined #minecrafthelp
#231 [09:31] <CubeMaster_NL> hi
#232 [09:31] <urielsalis> Tanister, that should also force the new launcher version to download :P
#233 [09:31] <urielsalis> hi CubeMaster_NL
#234 [09:32] <CubeMaster_NL> when i try to open minecraft it says that there is a file unrechable and i havn uninstall minecraft and install minecraft 4 times and restarted my laptop but it is no working
#235 [09:33] <CubeMaster_NL> what do i need to do now?
#236 [09:33] <urielsalis> CubeMaster_NL, can you paste the full log in paste.ubuntu.com and give us the link?
#237 [09:33] <Tanister> i got stuck at 16x16 error again
#238 [09:34] <urielsalis> Tanister, can we try to download the launcher again from minecraft.net/download?
#239 [09:34] <Tanister> ok
#240 [09:34] <CubeMaster_NL> what do you mean the full login just my minecraft account login?
#241 [09:35] <urielsalis> CubeMaster_NL, NEVER share your password here
#242 [09:35] <urielsalis> CubeMaster_NL, this is a public chat
#243 [09:35] <urielsalis> CubeMaster_NL, the crash report
#244 [09:35] <Tanister> should i remove minecraft and than reinstall it?
#245 [09:35] <urielsalis> Tanister, yes please
#246 [09:35] <CubeMaster_NL> okay but when can i play than again minecraft?
#247 [09:36] <urielsalis> CubeMaster_NL, we need more information to know what is causing your issue
#248 [09:36] <urielsalis> ??> CubeMaster_NL launcher/log
#249 [09:36] <Absol> CubeMaster_NL: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#250 [09:36] <CubeMaster_NL> and can i do the crash report on dutch beacuse i am from the netherlands xD
#251 [09:36] <urielsalis> CubeMaster_NL, uyp
#252 [09:36] <urielsalis> yup*
#253 [09:38] <Tanister> btw i have the latest java runtime installed
#254 [09:38] * PlayCrafty [webchat@cliente-179.107.116-98.izi.com.br] has joined #minecrafthelp
#255 [09:39] <urielsalis> Tanister, with latest, you mean Java 11?
#256 [09:39] <urielsalis> Tanister, or latest in Java 8?
#257 [09:39] <Tanister> 8
#258 [09:39] <urielsalis> Tanister, perfect
#259 [09:39] <Tanister> :D
#260 [09:39] <CubeMaster_NL> but 1 problem that site says that i need to start up the launcher but if i double klick i get a error directly is say exactly File MSVCP140.dll is not found u can solve the problem maby by re instal the program
#261 [09:39] <PlayCrafty> Pixel Format Not Accelerated
#262 [09:39] <PlayCrafty> aaaaaaaa
#263 [09:39] <urielsalis> ??> PlayCrafty win/dxdiag
#264 [09:39] <Absol> PlayCrafty: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#265 [09:40] <Tanister> urielsalis u should probably get some help from other helpers
#266 [09:40] <CubeMaster_NL> i?
#267 [09:40] <urielsalis> Tanister, Im trying to :P
#268 [09:40] <Tanister> xd
#269 [09:40] <urielsalis> CubeMaster_NL, one second
#270 [09:40] <PlayCrafty> doesn't works
#271 [09:40] <CubeMaster_NL> okay
#272 [09:41] <Tanister> that error still occured
#273 [09:41] <urielsalis> CubeMaster_NL, download and install https://www.microsoft.com/en-us/download/details.aspx?id=48145
#274 [09:41] <urielsalis> Tanister, does the URL I gave you work in your smartphone?
#275 [09:41] <urielsalis> Tanister, while connected to the same WIFI
#276 [09:41] <Tanister> which URL?
#277 [09:42] <Tanister> oh yeah
#278 [09:42] <urielsalis> Tanister, http://resources.download.minecraft.net/bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a
#279 [09:42] <Tanister> i dont have a sp
#280 [09:42] <urielsalis> Tanister, any other device that can connect to the internet?
#281 [09:42] <Tanister> yeah
#282 [09:43] <Tanister> mobile and ipads etc can connect to it usin a pass
#283 [09:43] <CubeMaster_NL> okay i have install it and now?
#284 [09:43] * JT [webchat@c-73-166-43-34.hsd1.tx.comcast.net] has joined #minecrafthelp
#285 [09:43] <Tanister> by mobile i mean smart phone
#286 [09:43] <urielsalis> Tanister, connect to the same wifi and try to open that url, tell me if it starts the download or you get the same error
#287 [09:43] <urielsalis> CubeMaster_NL, restart your PC and try to open the launcher again
#288 [09:43] <CubeMaster_NL> okay i am going to do that now
#289 [09:44] <Tanister> urielsalis im checking it
#290 [09:44] <Tanister> from my brothers sp
#291 [09:45] <Tanister> it didnt load
#292 [09:47] <Tanister> i opened that link with a proxy from my computer and i can see a small pic of minecraft logo
#293 [09:47] <Tanister> a
#294 [09:47] <Tanister> *
#295 [09:47] <Tanister> should i download it?
#296 [09:47] <urielsalis> Tanister, try to run the launcher while on that proxy
#297 [09:47] <urielsalis> Tanister, try to run the launcher while on that proxy
#298 [09:48] * PlayCrafty [webchat@cliente-179.107.116-98.izi.com.br] has left #minecrafthelp
#299 [09:48] <Tanister> run my minecraft while my browser has opene d up a proxy with that link?
#300 [09:48] <Tanister> still that error came
#301 [09:48] <urielsalis> Tanister, route the Minecraft traffic to that proxy
#302 [09:48] <Tanister> how?
#303 [09:49] <urielsalis> Tanister, depends on what proxy you have
#304 [09:49] <Tanister> i have anydesk installed if u want to use it
#305 [09:49] <urielsalis> Tanister, If it works while on the proxy, it means its something in your internet connection
#306 [09:49] <urielsalis> Tanister, your ISP would help you debug that
#307 [09:49] <JT> I am playing Minecraft on Windows 8.1 with updated Java. I have been playing Minecraft version 1.12.1 and it has worked just fine. I have been playing mods on servers that I direct connect to. This morning when I tried to launch Minecraft, it automatically updated. Now when I try to launch it gives me an error message saying that it can't load beca
#308 [09:49] <JT> use I am missing MSVCP140.dll . I tried repairing Minecraft and restarting the laptop.I tried uninstalling and reinstalling Minecraft and restarting the laptop.I still get the same error message about the missing dll file.
#309 [09:49] * CubeMaster_NL [webchat@D93F364B.cm-20.dynamic.ziggo.nl] has joined #minecrafthelp
#310 [09:49] <urielsalis> JT, download and install https://www.microsoft.com/en-us/download/details.aspx?id=48145
#311 [09:49] <CubeMaster_NL> hi it do not worked :,,,,
#312 [09:50] <JT> thanks +urielsalis. will do.
#313 [09:50] <CubeMaster_NL> what now?
#314 [09:50] <urielsalis> CubeMaster_NL, Looks like its a known issue
#315 [09:50] <urielsalis> CubeMaster_NL, Devs are already notified
#316 [09:52] <CubeMaster_NL> okay but what can i do now?
#317 [09:52] <urielsalis> CubeMaster_NL, for now, wait
#318 [09:52] <CubeMaster_NL> okay
#319 [09:53] <CubeMaster_NL> how long and for what?
#320 [09:54] <CubeMaster_NL> ?
#321 [09:54] <CubeMaster_NL> i have now playing minecraft from 1.7 and this is the first time
#322 [09:54] <urielsalis> CubeMaster_NL, no idea sorry, the devs have already said they are looking at it
#323 [09:54] <urielsalis> CubeMaster_NL, and they are working on a fix
#324 [09:54] <CubeMaster_NL> ore maby reset my whole laptop does that work?
#325 [09:55] <urielsalis> CubeMaster_NL, no sorry
#326 [09:55] <CubeMaster_NL> okay
#327 [09:55] <JT> +urielsalis I downloaded and installed X64. Do I need to restart laptopto get it to work. Tried launching Mc with same error message.
#328 [09:55] <urielsalis> JT, same thing
#329 [09:55] <CubeMaster_NL> how do i know what i need to do when you have found the problem? do you need email?
#330 [09:55] <urielsalis> CubeMaster_NL, nope, never share that here
#331 [09:55] <JT> same thing?
#332 [09:56] <CubeMaster_NL> okay but how do i know what i need to do when you have found the problem?
#333 [09:56] <urielsalis> CubeMaster_NL, JT They are working on a fix ASAP
#334 [09:56] <CubeMaster_NL> okay
#335 [09:57] <CubeMaster_NL> so i need to wait and try to a 1 hour to start mc or what?
#336 [09:57] <urielsalis> CubeMaster_NL, nope, we need to wait till is fixed, sorry cant help you anymore than that
#337 [09:57] * Tanister [webchat@ntl-50-127-149.nayatel.com] has quit. (Quit: webchat.esper.net)
#338 [09:57] <urielsalis> From the devs: "Tell them we're very sorry!"
#339 [09:58] <CubeMaster_NL> okat thx i think?
#340 [09:58] <CubeMaster_NL> but how do i know when it is fixed?
#341 [09:58] <urielsalis> CubeMaster_NL, they will probably post it in twitter
#342 [09:58] * Tanister [webchat@ntl-50-127-149.nayatel.com] has joined #minecrafthelp
#343 [09:58] <CubeMaster_NL> o but i dont have twitter
#344 [09:59] <JT> OK. thanks so much. I'm considering updating to Windows 10 on this laptop. If I go ahead and do that and download the version for 10, would that bypass the problem altogether?
#345 [09:59] <urielsalis> JT, might, we dont know
#346 [09:59] <CubeMaster_NL> but i can give my spamm email you can send it to thear
#347 [09:59] <Tanister> urielsalis should i setup a proxy on my ip?
#348 [09:59] <urielsalis> Tanister, you should probably ask your ISP why its being blocked
#349 [10:00] <urielsalis> Tanister, Your brother might know too if he setted up the router
#350 [10:00] <Tanister> ok
#351 [10:00] <urielsalis> CubeMaster_NL, JT https://twitter.com/Dinnerbone/status/1009813032275447808
#352 [10:05] * CubeMaster_NL [webchat@D93F364B.cm-20.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#353 [10:05] * mamaanna21 [webchat@46.12.39.171.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#354 [10:06] <mamaanna21> A friend say to me : After you have the link to your DxDiag report, simply visit one of the technical support resources, and give them a brief description of your issue along with the link to your DxDiag report.
#355 [10:07] <mamaanna21> My link is: https://paste.ubuntu.com/p/9WWjYf8zmb/
#356 [10:09] <urielsalis> mamaanna21, There are no drivers for your GPU for Windows 10. You can either downgrade to Windows 7, get a new GPU(if you have a desktop PC) or play in another PC
#357 [10:09] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#358 [10:12] <mamaanna21> thank you very much my friend
#359 [10:22] * Anzhi [notavailab@alpha.elitebnc.org] has joined #minecrafthelp
#360 [10:26] * Lord_of_Life [Elite12080@it.is.mostly.drunk.programming.at.elitebnc.org] has joined #minecrafthelp
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#362 [10:31] * eden [webchat@ip5651a4ac.speed.planet.nl] has joined #minecrafthelp
#363 [10:32] <eden> i bought minecraft windows 10 edition but i though i can also play this on my mac because its the full version but cant can someone help me
#364 [10:34] <eden> what can i do
#365 [10:35] <eden> can i get free minecraft because i bought it for windows 10
#366 [10:35] <urielsalis> eden, no
#367 [10:35] <urielsalis> eden, only the other way around
#368 [10:35] <eden> what
#369 [10:35] <Lutzee> You get a free copy of window10 edition if you buy the full edition
#370 [10:36] <Lutzee> You might be able to claim a refund on the microsoft store purchase though, you'd have to contact the microsoft support
#371 [10:36] <eden> but i have to pay more for the windows 10 edition so
#372 [10:38] * JT [webchat@c-73-166-43-34.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#373 [10:50] * jeff [webchat@host86-168-184-200.range86-168.btcentralplus.com] has joined #minecrafthelp
#374 [10:50] <jeff> hi
#375 [10:50] <jeff> this cam e up on my minecraft and i cant load it
#376 [10:52] * jeff [webchat@host86-168-184-200.range86-168.btcentralplus.com] has quit. (Client Quit)
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#380 [10:57] <kimmysteph> https://paste.ubuntu.com/p/98nm8sVwd3/
#381 [10:57] <kimmysteph> please help
#382 [10:58] <urielsalis> ??> kimmysteph win/dxdiag
#383 [10:58] <Absol> kimmysteph: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#384 [10:58] <kimmysteph> ok
#385 [10:58] <kimmysteph> he don't work
#386 [10:59] <kimmysteph> https://paste.ubuntu.com/p/X4CXWzTwjJ/
#387 [11:00] <kimmysteph> i tried what it said on that link but it doesnt work
#388 [11:21] * Anzhi is now known as KL-E-0
#389 [11:32] * uzi [webchat@5acc22c5.bb.sky.com] has joined #minecrafthelp
#390 [11:32] <uzi> hello?
#391 [11:43] * PASTRANO [webchat@74.100.191.92.dynamic.jazztel.es] has joined #minecrafthelp
#392 [11:44] <PASTRANO> i acnt enter the game
#393 [11:44] <PASTRANO> cant
#394 [12:35] * Chiliyo [webchat@i53876FDA.versanet.de] has joined #minecrafthelp
#395 [12:39] <Chiliyo> My Minecraft crashes after 5-15 minutes, I dont get a minecraft crash report, an OS error. Here the link https://pastebin.com/eXA2eeKQ. And sorry for my english
#396 [12:42] * Meta [webchat@HSI-KBW-46-223-128-85.hsi.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#397 [12:46] <Chiliyo> PS: I alreadey reinstalled Minecraft/java and updated java and my graphics driver, I also downgraded the graphics driver for a test, but it didnt work.
#398 [12:47] * Adi [webchat@p548B69F9.dip0.t-ipconnect.de] has joined #minecrafthelp
#399 [12:47] <Adi> Hello
#400 [12:47] <Lord_Ralex> Chiliyo, we do not help with modded clients, that includes optifine.
#401 [12:48] <Adi> i just have a new email adress and cant acces to my old
#402 [12:48] <Adi> and i want to change the old email on minecraft to my new
#403 [12:48] <Chiliyo> I'm sorry i postet the wrong lock
#404 [12:50] <Chiliyo> https://pastebin.com/b0VTK1ji
#405 [12:51] <Lord_Ralex> Chiliyo, well, why are you using 1.8.8? That version is old and not supported.
#406 [12:52] <Chiliyo> I honestly.. dont know
#407 [12:52] <Chiliyo> but I dont think this would solve the problem
#408 [12:53] <Lord_Ralex> Use 1.12.2.
#409 [13:03] * AreckiGaming [webchat@ip-31-0-122-127.multi.internet.cyfrowypolsat.pl] has joined #minecrafthelp
#410 [13:04] <AreckiGaming> help
#411 [13:04] <AreckiGaming> help
#412 [13:05] * AreckiGaming [webchat@ip-31-0-122-127.multi.internet.cyfrowypolsat.pl] has left #minecrafthelp
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#416 [13:11] * e_l1997 [~quassel@37.250.221.171.bredband.tre.se] has joined #minecrafthelp
#417 [13:11] <jaleel> wi mi mincraft crashing
#418 [13:12] * jaleel [webchat@161.0.110.5] has quit. (Client Quit)
#419 [13:13] * Metanoia [webchat@ip4da3705e.direct-adsl.nl] has joined #minecrafthelp
#420 [13:13] <kolabc2006> I have a problem the minecraft when I click button play write this:"Unable to locate the Java runtime.", but I have Java on my computer.
#421 [13:14] <Metanoia> Hey, i've got minecraft java edition today and it keeps crashing when i try to go on a server
#422 [13:27] * Virt4 [webchat@85.253.111.136.cable.starman.ee] has joined #minecrafthelp
#423 [13:27] <Virt4> helo
#424 [13:29] <Virt4> so i cant connect to any minecraft servers. It just slaps the "cant connect to server" error. Neither Lan nor external servers work
#425 [13:30] <Virt4> #minecrafthelp so i cant connect to any minecraft servers. It just slaps the "cant connect to server" error. Neither Lan nor external servers work
#426 [13:40] * Meta [webchat@HSI-KBW-46-223-128-85.hsi.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#427 [13:45] * alexander07 [webchat@201-210-240-180.genericrev.cantv.net] has joined #minecrafthelp
#428 [13:47] <alexander07> Alguien me dice como quitar el crash report que no me deja abrir el minecraft/Someone tells me how to remove the crash report that will not let me open the minecraft
#429 [13:56] * Shuppus [webchat@50-103-114-191.dklb.il.frontiernet.net] has joined #minecrafthelp
#430 [13:56] * Shuppus [webchat@50-103-114-191.dklb.il.frontiernet.net] has quit. (Client Quit)
#431 [14:07] * kiki [webchat@67-210-187-210.fidnet.com] has joined #minecrafthelp
#432 [14:08] <kiki> I need to ask for the link to the original minecraft launcher
#433 [14:08] <kiki> My friend is having that issue
#434 [14:09] * Shadow [webchat@CPE9050cab41563-CM9050cab41560.cpe.net.cable.rogers.com] has joined #minecrafthelp
#435 [14:09] <Shadow> Hey, my minecraft keeps crashing on startup
#436 [14:13] <kiki> do you have bytefence?
#437 [14:15] <Shadow> I have malware bytes
#438 [14:18] * Jirkakujik [webchat@static-cl093181069050.unet.cz] has joined #minecrafthelp
#439 [14:19] <Jirkakujik> Hello?
#440 [14:20] * kiki [webchat@67-210-187-210.fidnet.com] has quit. (Quit: webchat.esper.net)
#441 [14:24] * Jirkakujik [webchat@static-cl093181069050.unet.cz] has quit. (Quit: webchat.esper.net)
#442 [14:27] <Shadow> How do i fix my minecraft from crashing?
#443 [14:38] * kolabc2006 [webchat@95-54-81-135.dynamic.novgorod.dslavangard.ru] has quit. (Quit: webchat.esper.net)
#444 [14:39] * dankell [webchat@host86-129-196-218.range86-129.btcentralplus.com] has joined #minecrafthelp
#445 [14:39] <dankell> Hiya. new Minecraft Switch (1.4.1) is refusing to link to my Microsoft account
#446 [14:45] * Shadow [webchat@CPE9050cab41563-CM9050cab41560.cpe.net.cable.rogers.com] has joined #minecrafthelp
#447 [14:45] <Shadow> Why does my Minecraft launcher keep crashing when I press play?
#448 [14:48] <Shadow> can someone help me please
#449 [14:48] <Shadow> :/
#450 [14:52] * dankell [webchat@host86-129-196-218.range86-129.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#451 [15:12] <Virt4> so i cant connect to any minecraft servers. It just slaps the "cant connect to server" error. Neither Lan nor external servers work
#452 [15:20] * Chiliyo [webchat@i53876FDA.versanet.de] has quit. (Quit: webchat.esper.net)
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#457 [16:26] * austincampbellvaughn [webchat@c-73-25-75-124.hsd1.or.comcast.net] has joined #minecrafthelp
#458 [16:27] <austincampbellvaughn> when trying to download minecraft we are getting this error.Unable to save download. stone4.ogg
#459 [16:27] <austincampbellvaughn> Show more d
#460 [16:29] <austincampbellvaughn> show more details
#461 [16:56] * e_l1997 [~quassel@37.250.221.171.bredband.tre.se] has quit. (Read error: Connection reset by peer)
#462 [17:21] * Webchat_29107 [webchat@dhcp32-43.cable.conwaycorp.net] has joined #minecrafthelp
#463 [17:21] <Webchat_29107> I was wondering if Curse Forge has any viruses?
#464 [17:22] <mattym> Webchat_29107, We cant speak for them, but its generally a safe site.
#465 [17:23] <Webchat_29107> What about the mod downloads?
#466 [17:23] <mattym> Webchat_29107, They only host files, not create them, so it comes down to what the user posted.
#467 [17:24] * TobyMinceraft [webchat@cpe-24-198-172-105.maine.res.rr.com] has joined #minecrafthelp
#468 [17:25] <TobyMinceraft> I've been trying to download a 1.13 snapshot build (any of them), and every time has failed. I click "Play", and all it says is "Preparing", and then immediately goes to "Play" again. Doesn't even download. I try launching 1.12 and I am fine.
#469 [17:26] <mattym> TobyMinceraft, We do not do support for beta versions.
#470 [17:26] <Webchat_29107> I have modded before but at the same time I picked up viruses, not sure if they were from curse of not. Kinda want to mod again.
#471 [17:26] * TobyMinceraft [webchat@cpe-24-198-172-105.maine.res.rr.com] has quit. (Client Quit)
#472 [17:27] <mattym> Webchat_29107, Curse Forge is as safe as any website can be. Its much safer than a lot of the fake or un-liscensed sites
#473 [17:28] <Webchat_29107> Thanks for letting me know.
#474 [17:30] <Webchat_29107> Also last time I tried to log in with a new account it didn't work for some reason.
#475 [17:30] <mattym> Webchat_29107, Log into what?
#476 [17:30] <Webchat_29107> The Twitch app.
#477 [17:31] <mattym> Webchat_29107, You will need to contact their support for those issues.
#478 [17:31] <Webchat_29107> Can you get me a link?
#479 [17:32] <mattym> Webchat_29107, Not any faster than you can find it yourself.
#480 [17:32] <Webchat_29107> Alright
#481 [17:34] * Adnrometa [webchat@ool-18be50c7.dyn.optonline.net] has joined #minecrafthelp
#482 [17:35] <Adnrometa> I can't run any java files on my computer
#483 [17:38] <Adnrometa> The error message is "Unable to install java... Check that the commands are valid and try again"
#484 [17:38] <Adnrometa> I've tried nearly everything
#485 [18:13] * halp [webchat@162-201-78-166.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#486 [18:14] <halp> ;-;
#487 [18:14] * halp [webchat@162-201-78-166.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#488 [18:16] * Sup [webchat@dsl-208-102-40-58.fuse.net] has joined #minecrafthelp
#489 [18:16] <Sup> HOla
#490 [18:17] <Sup> getting some weird error about being unable to update mc launchre
#491 [18:17] <Sup> its like native launcher failed to update blah blah q-q
#492 [18:17] <Sup> idk
#493 [18:19] * Fistandantilus [webchat@108-79-9-239.lightspeed.clmboh.sbcglobal.net] has joined #minecrafthelp
#494 [18:19] * Adnrometa [webchat@ool-18be50c7.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#495 [18:22] <Fistandantilus> So I know what the problem is. I'm running windows 10 with a 2nd gen. I5. and it causing me to crash. is there any way around this problem.
#496 [18:22] <mattym> ??> Fistandantilus win/dxdiag
#497 [18:23] <Absol> Fistandantilus: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#498 [18:23] <Fistandantilus> thx
#499 [18:29] * Fistandantilus [webchat@108-79-9-239.lightspeed.clmboh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#500 [18:37] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#501 [18:42] * elementalguy_645 [webchat@cpe-74-132-196-214.kya.res.rr.com] has joined #minecrafthelp
#502 [18:55] * cooltaco [webchat@172.56.21.180] has joined #minecrafthelp
#503 [18:56] <cooltaco> i need help on how to stop my minecraft from crashing every time I try to get on it wont let me
#504 [18:58] <mattym> ??> cooltaco launcher/log
#505 [18:58] <Absol> cooltaco: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#506 [19:00] * helpwithmyminecraft [~Mibbit@pool-108-28-53-136.washdc.fios.verizon.net] has joined #minecrafthelp
#507 [19:00] <helpwithmyminecraft> hi
#508 [19:01] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Remote host closed the connection)
#509 [19:05] <elementalguy_645> I ran to an issue to where my Minecraft stop responding after I clicked play. AAfter quite a long search for me, I found out a Minecraft reddit post about the Nvidia GeForce crashing issue (which I do have this GPU). After uninstalling the 3dvisions, it still freezes for me and stops responding. Any additional advice to stop this issue?
#510 [19:08] <mattym> elementalguy_645, Fisrt of, there hasn't been an Nvidia related problem for a while, so after this you will likely need to reinstall your graphics driver.
#511 [19:08] * cooltaco [webchat@172.56.21.180] has quit. (Quit: webchat.esper.net)
#512 [19:08] <elementalguy_645> Ok thank you.
#513 [19:08] <mattym> ??> elementalguy_645 tools/hjt
#514 [19:08] <Absol> elementalguy_645: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#515 [19:08] <Absol> elementalguy_645: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#516 [19:13] <elementalguy_645> https://paste.ubuntu.com/p/52738cH4VG/
#517 [19:15] <mattym> ??> elementalguy_645 av/adwcleaner
#518 [19:15] <Absol> elementalguy_645: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#519 [19:15] <Absol> elementalguy_645: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#520 [19:16] <mattym> elementalguy_645, After you have done the restart, try running the game again.
#521 [19:16] * elementalguy_645 [webchat@cpe-74-132-196-214.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#522 [19:21] * elementalguy_645 [webchat@cpe-74-132-196-214.kya.res.rr.com] has joined #minecrafthelp
#523 [19:22] <elementalguy_645> Ok, I used AdwCleaner and founded 4 detections and they're all gone now.
#524 [19:22] <elementalguy_645> Now what?
#525 [19:23] <mattym> elementalguy_645, Try running the game again
#526 [19:25] <elementalguy_645> It is still not responding and the same window pops up whenever I force quit.
#527 [19:26] <mattym> ??> elementalguy_645 launcher/log-txt
#528 [19:26] <Absol> elementalguy_645: We need to see your full launcher log, which is created in the game directory.
#529 [19:26] <Absol> elementalguy_645: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#530 [19:28] <elementalguy_645> https://paste.ubuntu.com/p/TF82g7FKyr/
#531 [19:30] <mattym> ??> elementalguy_645 win/reinst
#532 [19:30] <Absol> elementalguy_645: You may need to reinstall the locally installed files that Minecraft puts into place.
#533 [19:30] <Absol> elementalguy_645: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#534 [19:30] <mattym> elementalguy_645, Try the above instructions from Absol, if it still has the problem get a new log.
#535 [19:37] <elementalguy_645> Ok, it doesn't seem to work and still getting the issue. So now what do you mean by a new log?
#536 [19:38] <mattym> elementalguy_645, Get a new copy of the launcher_log file on the paste site
#537 [19:41] <elementalguy_645> I can't seem to find it, could I get a directory to where it is?
#538 [19:42] <mattym> elementalguy_645, Its in the .minecraft folder as described before
#539 [19:43] <elementalguy_645> https://paste.ubuntu.com/p/HQdxfp6mpZ/
#540 [19:49] <mattym> elementalguy_645, Do you have multiple monitors connected?
#541 [19:50] <elementalguy_645> No, I have a laptop.
#542 [19:50] <mattym> ??> elementalguy_645 win/dxdiag
#543 [19:50] <Absol> elementalguy_645: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#544 [19:50] * AdrianGaming_1 [webchat@ip-184-223-65-128.stplmn.spcsdns.net] has joined #minecrafthelp
#545 [19:50] <AdrianGaming_1> Hello
#546 [19:51] <AdrianGaming_1> Why does my Minecraft keep crashing?
#547 [19:51] <mattym> ??> AdrianGaming_1 launcher/log
#548 [19:51] <Absol> AdrianGaming_1: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#549 [19:54] <elementalguy_645> Any pieces of information that I should not show when I paste?
#550 [19:55] <mattym> elementalguy_645, Only if you have named the computer with your own name, otherwise no.
#551 [19:57] <AdrianGaming_1> who do I give that link to on step 12?
#552 [19:57] <mattym> AdrianGaming_1, Just post it in the chat
#553 [19:57] <AdrianGaming_1> https://paste.ubuntu.com/p/TmCTv3pN3K/
#554 [19:57] <AdrianGaming_1> k
#555 [19:57] <mattym> ??> AdrianGaming_1 mods
#556 [19:57] <Absol> AdrianGaming_1: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#557 [19:58] <AdrianGaming_1> ok
#558 [19:58] <AdrianGaming_1> so no help then
#559 [19:58] <AdrianGaming_1> bye
#560 [19:59] <AdrianGaming_1> l
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#562 [20:03] <elementalguy_645> https://paste.ubuntu.com/p/cB7YT8742P/
#563 [20:04] <mattym> Ok one moment
#564 [20:07] * Cassidy [webchat@h136.225.187.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#565 [20:08] <mattym> elementalguy_645, Download and install the file from the following page. When you install choose the Custom Install option and check the box to make it do a clean install https://www.geforce.com/drivers/results/134857
#566 [20:08] <Cassidy> I need help resetting my security questions, or accessing them
#567 [20:10] <mattym> ??> Cassidy account/send-email
#568 [20:10] <Absol> Cassidy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#569 [20:10] <Absol> Cassidy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#570 [20:17] <elementalguy_645> Ok mattym, I am finished with the installation with the custom install option. Now what?
#571 [20:21] <mattym> elementalguy_645, try running the game again.
#572 [20:23] <elementalguy_645> Same problem.
#573 [20:23] <elementalguy_645> Am I doing anything wrong?
#574 [20:28] <mattym> No just an error with several possible fixes.
#575 [20:29] <mattym> elementalguy_645, download and use the 2nd Windows launcher listed here minecraft.net/download/alternative
#576 [20:36] <elementalguy_645> I tried the older launcher, it still doesn't respond after startup.
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#578 [20:39] <Blu> My minecraft does not launch correctly 90% of the time. It will just sit on the main menu with 0 fps. I would like to know what is wrong and how I can fix it.
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#584 [20:57] <elementalguy_645> Any other alternatives in fixing this situation mattym?
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#586 [21:04] <mattym> elementalguy_645, Do you know if you ever messed with something called the PATH, or Environment Variables on your PC?
#587 [21:04] <elementalguy_645> I don't think so.
#588 [21:05] <mattym> elementalguy_645, I've tried everything I've seen work for that error.
#589 [21:06] <elementalguy_645> Anything I need to run back for any directions?
#590 [21:08] <mattym> elementalguy_645, You may just want to add your info to this bug report https://bugs.mojang.com/browse/MCL-6550
#591 [21:10] <elementalguy_645> What info should I add from the site?
#592 [21:14] <mattym> elementalguy_645, Give them the same link to your launcher_log that you gave me, and explain that none of the listed fixes are working.
#593 [21:25] <elementalguy_645> Sorry for the long pause, but how do I add my info onto this bug report mattym?
#594 [21:26] <mattym> elementalguy_645, Make a bugtracker log in, then comment on that report.
#595 [21:27] <elementalguy_645> With the explanation and ubuntu link right?
#596 [21:29] <mattym> Yeah
#597 [21:32] <elementalguy_645> Ok done.
#598 [21:32] <elementalguy_645> Do I just wait for a response?
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#601 [21:59] <Jules4Sale> Hello
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#606 [23:11] <Darkm00n> hey
#607 [23:11] <Darkm00n> I need some help
#608 [23:14] <Darkm00n> guess I wont get any
#609 [23:15] <Andrio> ??> Darkm00n ask
#610 [23:15] <Absol> Darkm00n: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#611 [23:15] <Absol> Darkm00n: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#612 [23:16] <Darkm00n> well when I start minecrafts launcher and click play it crashes and wont show me the report do you know how to fix it
#613 [23:17] <Andrio> ??> Darkm00n launcher/crash-log
#614 [23:17] <Absol> Darkm00n: We need to see your crash log, which is created after a crash.
#615 [23:17] <Absol> Darkm00n: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#616 [23:21] <Darkm00n> do you want the code in the file 1.12json?
#617 [23:25] <Andrio> That's not the crash report.
#618 [23:25] <Andrio> Darkm00n, did you modify that file?
#619 [23:28] <Darkm00n> https://paste.ubuntu.com/p/cjRxH9YWss/plain/
#620 [23:29] <Andrio> ??> Darkm00n win/DXDiag
#621 [23:29] <Absol> Darkm00n: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#623 [23:32] <Darkm00n> https://paste.ubuntu.com/p/FxxtCzXHgr/plain/
#624 [23:34] <Andrio> Darkm00n, I'm afraid your hardware isn't fully supported on Windows 10. You'll need to install Windows 7, install a video card, use a newer PC or try the Windows 10 Edition.
#625 [23:37] <Darkm00n> so there is no way to get it working?
#626 [23:41] <mattym> Darkm00n, If there was, it would have been mentioned.
#627 [23:46] <Darkm00n> thank you
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