#1 [00:07] * Endingman [webchat@108-212-184-207.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#2 [00:08] <Spacepoo101> I was here about 2 hours ago with an issue and they said it would take an hour for it to work again and its still not working at all.
#3 [00:09] <Endingman> When I click the play button on minecraft and it laucnhes, it gets stuck on the "Mogang" loading screen and then never loads so it doesn;t respond. How can i fix this?
#4 [00:10] * Spacepoo101 [webchat@66-189-81-213.dhcp.oxfr.ma.charter.com] has quit. (Quit: webchat.esper.net)
#5 [00:13] <Endingman> Is there anyone here?
#6 [00:16] <yuken> Endingman, would you happen to be running Discord?
#7 [00:16] <Endingman> yes
#8 [00:17] <yuken> Can you open up Discord settings, go to the Overlay tab and disable the overlay, then try again?
#9 [00:17] <Endingman> i did
#10 [00:17] <yuken> Is this a new issue?
#11 [00:18] <Endingman> I just dowloaded it today to play with my friends
#12 [00:18] <yuken> ??> Endingman win/dxdiag
#13 [00:18] <Absol> Endingman: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#14 [00:22] <Endingman> https://paste.ubuntu.com/p/BjS5dzM957/
#15 [00:22] <Endingman> I do give you the link I'm assuming
#16 [00:23] <yuken> Do you have GeForce Experience?
#17 [00:23] <Endingman> yes
#18 [00:23] <Endingman> never used it
#19 [00:23] <yuken> I'd uninstall it, reboot, and try again - if that doesn't work, feel free to come back.
#20 [00:23] <yuken> It's caused issues with Minecraft with me before.
#21 [00:24] <Endingman> Ok. Just give me 20 seconds
#22 [00:26] <Endingman> Still the same issue
#23 [00:26] <Endingman> I launch it. It comes up to "Mogang" but then it doesn't load and stops responding
#24 [00:26] <yuken> Hm.
#25 [00:26] <yuken> ??> Endingman tools/hjt
#26 [00:27] <Absol> Endingman: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#27 [00:27] <Absol> Endingman: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#28 [00:27] <yuken> Let's see if you have anything running in the background that could cause this first.
#29 [00:29] <Endingman> https://paste.ubuntu.com/p/YqVh9tJFr6/
#30 [00:29] <Endingman> A popup occured while in use saying something about having to do to windows/system32 or something like that
#31 [00:29] <Endingman> go* to
#32 [00:30] <yuken> You got some adware on that machine that was prepackaged with it I assume, I'd clean that up first and if that doesn't work, we can go from there:
#33 [00:30] <yuken> ??> Endingman av/malwarebytes
#34 [00:30] <Absol> Endingman: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#35 [00:30] <Absol> Endingman: Download it here: https://www.malwarebytes.org/
#36 [00:30] <Absol> Endingman: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#37 [00:31] * Frisk [~piotrex43@79.163.240.137.ipv4.supernova.orange.pl] has joined #minecrafthelp
#38 [00:36] <Endingman> I will restart my computer as suggested and I will return with the same name momentarily
#39 [00:48] * Endingman [webchat@108-212-184-207.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#40 [00:49] <Endingman> I was here before and yuken was helping me if that is ok. I am going to do another malware scan
#41 [00:49] <yuken> Endingman, if that doesn't work, I only have one more suggestion off the top of my head, because I can't see an issue anywhere.
#42 [00:49] <yuken> I assume you're running vanilla, yes?
#43 [00:49] <Endingman> yes
#44 [01:12] <thelounge87> hello im back ill restate my issue and what i have done
#45 [01:12] <thelounge87> My mc is saying this whenever i'm on my realms server "Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" and wont open from launcher
#46 [01:12] <thelounge87> here is my hi jack paistbin
#47 [01:12] <thelounge87> https://paste.ubuntu.com/p/YXM7VxPDBW/
#48 [01:22] * magic_mike0 [webchat@141-138-39-49.dsl.iskon.hr] has joined #minecrafthelp
#49 [01:23] <yuken> ??> thelounge87 win/dxdiag
#50 [01:23] <Absol> thelounge87: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#51 [01:30] <thelounge87> https://paste.ubuntu.com/p/ygVXZG5QRh/
#52 [01:30] <thelounge87> here you go
#53 [02:05] * dcdv [webchat@ip72-192-144-100.sd.sd.cox.net] has joined #minecrafthelp
#54 [02:06] * tumbleweed is now known as bildramer
#55 [02:08] <thelounge87> im also getting null-pointer hard crashes with mc
#56 [02:08] <thelounge87> https://paste.ubuntu.com/p/3W8vKbS2Zc/
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#59 [02:15] * eze [webchat@p21-nas1.akl.ihug.co.nz] has joined #minecrafthelp
#60 [02:15] <eze> hello?
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#63 [02:44] * eze is now known as nice
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#73 [03:34] <Tobycool> how do i fix legacy.json thing for 1,6,4
#74 [03:35] <Tobycool> please help me
#75 [03:47] <Tobycool> please
#76 [03:47] <Tobycool> i only wanted to play a modpack for 1.6.4
#77 [03:47] <Tobycool> AND IT DOES NOT WORK
#78 [03:49] <yuken> Modpacks & outdated versions of Minecraft are not supported. The only thing I can think of is trying Java 7 rather than 8, as that seems to be an issue.
#79 [04:52] * thelounge25 [webchat@94-21-233-59.pool.digikabel.hu] has joined #minecrafthelp
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#86 [06:26] * wartapes [webchat@cpc139910-dund17-2-0-cust204.16-4.cable.virginm.net] has joined #minecrafthelp
#87 [06:27] <wartapes> cant start up just get this -
#88 [06:28] <wartapes> http://prntscr.com/kdbpy7
#89 [06:36] * wartapes [webchat@cpc139910-dund17-2-0-cust204.16-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#95 [07:13] <Webchat_42359> Minecraft keeps crashing whenever I join a realms, singleplayer or multiplayer server and I've checked the discord overlay problem, updated graphics driver, java and windows and I've run it as adminstrator.
#96 [07:22] * Oooops [webchat@59-102-2-46.tpgi.com.au] has joined #minecrafthelp
#97 [07:23] <Oooops> hello?
#98 [07:23] <Oooops> i need help
#99 [07:24] * Oooops [webchat@59-102-2-46.tpgi.com.au] has quit. (Client Quit)
#100 [07:30] * tedi6913 [webchat@246.250.97.87.blizoo.bg] has joined #minecrafthelp
#101 [07:30] <tedi6913> fd
#102 [07:30] * tedi6913 [webchat@246.250.97.87.blizoo.bg] has quit. (Client Quit)
#103 [07:33] * Oooops [webchat@59-102-2-46.tpgi.com.au] has joined #minecrafthelp
#104 [07:33] <Oooops> f
#105 [07:34] <Oooops> anyone on
#106 [07:39] * Platypus [webchat@cpc104390-aztw32-2-0-cust13.18-1.cable.virginm.net] has joined #minecrafthelp
#107 [07:40] <Platypus> Minecraft keeps crashing whenever I join a realms, singleplayer or multiplayer server and I've checked the discord overlay problem, updated graphics driver, java and windows and I've run it as adminstrator. How do I fix it!? I've bought a realm but I can't play it
#108 [07:42] <Oooops> ye i need someone to reverse my spam complaint from my email
#109 [07:48] <tyteen4a03> ??> Oooops tools/hjt
#110 [07:48] <Absol> Oooops: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#111 [07:48] <Absol> Oooops: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#112 [07:50] <Oooops> huh
#113 [07:50] <Oooops> was that for me?
#114 [07:51] <Oooops> i just need u to reverse a spam complaint xd
#115 [07:51] <Andrio> ??> Oooops account/send-email
#116 [07:51] <Absol> Oooops: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#117 [07:51] <Absol> Oooops: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#118 [07:52] <Oooops> ima just email mojang
#119 [07:52] <tyteen4a03> oh sorry
#120 [07:52] <tyteen4a03> ??> Platypus tools/hjt
#121 [07:52] <Absol> Platypus: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#122 [07:52] <Absol> Platypus: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#123 [07:59] * BombBloke [webchat@cpe-58-172-82-126.tb02.tas.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#124 [08:08] <Platypus> i can't find do a system scan and save a log file
#125 [08:08] <Platypus> it's already run as an adminstrator
#126 [08:09] * aniko891 [webchat@89-73-199-197.dynamic.chello.pl] has joined #minecrafthelp
#127 [08:09] <aniko891> Hi
#128 [08:09] * Oooops [webchat@59-102-2-46.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#129 [08:10] * aniko891 [webchat@89-73-199-197.dynamic.chello.pl] has quit. (Client Quit)
#130 [08:17] <Platypus> Oh wait nvm I see
#131 [08:21] * wartapes [webchat@cpc139910-dund17-2-0-cust204.16-4.cable.virginm.net] has joined #minecrafthelp
#132 [08:21] <Platypus> https://paste.ubuntu.com/p/f2R58B9jDy/ did I do this right?
#133 [08:24] <wartapes> Getting this error code http://prntscr.com/kddge9
#134 [08:40] <Andrio> Platypus, use this tool to get rid of PremierOpinion:
#135 [08:40] <Andrio> ??> Platypus AV/ADWCleaner
#136 [08:40] <Absol> Platypus: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#137 [08:40] <Absol> Platypus: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#138 [08:44] * Platypus [webchat@cpc104390-aztw32-2-0-cust13.18-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#141 [08:50] <Platypus> I downloaded the cleaner and it cleaned my pc then restarted and it seems to have fixed the problem
#142 [08:50] <Andrio> ok
#143 [08:51] <Platypus> Thanks :)
#144 [09:15] * Webchat_73068 [webchat@c-73-65-157-33.hsd1.ut.comcast.net] has joined #minecrafthelp
#145 [09:15] <Webchat_73068> #minecraft help I cant download minecraft
#146 [09:16] * Webchat_73068 [webchat@c-73-65-157-33.hsd1.ut.comcast.net] has quit. (Client Quit)
#147 [09:43] * opn [webchat@62.101.145.105] has joined #minecrafthelp
#148 [09:43] <opn> vmgbkbm,bjvh
#149 [09:43] <opn> h,h
#150 [09:43] <opn> hej
#151 [09:44] * opn [webchat@62.101.145.105] has quit. (Client Quit)
#152 [09:57] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#153 [10:13] * Webchat_16025 [webchat@175.red-79-148-255.staticip.rima-tde.net] has joined #minecrafthelp
#154 [10:13] <Webchat_16025> Hello, I have a problema,
#155 [10:13] <Webchat_16025> I can't Jokin ny friends worlds
#156 [10:14] * Webchat_16025 [webchat@175.red-79-148-255.staticip.rima-tde.net] has quit. (Client Quit)
#157 [10:16] * jess [webchat@c-73-112-112-68.hsd1.nj.comcast.net] has joined #minecrafthelp
#158 [10:16] <jess> Minecraft is unable to download
#159 [10:17] <jess> It states " Unable to save download. swg.json "
#160 [10:24] <jess> Minecraft is unable to download, It states " Unable to save download. swg.json "
#161 [10:41] * Dra45gon [webchat@c-73-50-158-156.hsd1.il.comcast.net] has joined #minecrafthelp
#162 [10:41] <Dra45gon> My error is whenever I join a server or world the game crashes
#163 [10:42] <Dra45gon> I also have the latest client as well
#164 [10:54] <Dra45gon> Never mind problem solved
#165 [10:54] * jess [webchat@c-73-112-112-68.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#166 [10:59] * filougoetz [webchat@p5484A43F.dip0.t-ipconnect.de] has joined #minecrafthelp
#167 [11:00] <filougoetz> HI people, i have trouble with somebody or something that try to hack my Mojangaccount, he or it doest stop this actions and try to change my passwords over and over again, i need help
#168 [11:01] <mattym> filougoetz, How do you know?
#169 [11:01] <filougoetz> my emailadress was hacked where my mojangaccount was registerd and i called my provider to solve this issue
#170 [11:02] <mattym> filougoetz, You can set the mojang account to use a different email, and make sure the password for the account and emails are all different.
#171 [11:02] <filougoetz> that is my problem, this program or person have all the time access to my account and change the password after i changed it
#172 [11:03] <filougoetz> i tryed this 70 times
#173 [11:03] <mattym> filougoetz, Then you should continue to contact your email provider to see if they can secure it.
#174 [11:04] * Webchat_78125 [webchat@5ac02ed0.bb.sky.com] has joined #minecrafthelp
#175 [11:04] <filougoetz> i called them, they changed even my numbers to access email, but cant help with my mojangaccount
#176 [11:04] <filougoetz> i called them, they changed even my numbers to access email, but cant help with my mojangaccount
#177 [11:04] * Webchat_78125 [webchat@5ac02ed0.bb.sky.com] has left #minecrafthelp
#178 [11:05] <filougoetz> i need something that denies the access from other lovations then mine
#179 [11:05] <filougoetz> locations*
#180 [11:05] <mattym> filougoetz, Make a new email account, use a different password, and change the email on your account.
#181 [11:06] <filougoetz> i will try that again, but i am affraid it will be the same result
#182 [11:06] <filougoetz> i also set up my pc and smartphone new to be sure i have no maleware
#183 [11:15] * thelounge31 [webchat@c-98-229-221-170.hsd1.ma.comcast.net] has joined #minecrafthelp
#184 [11:16] <thelounge31> When i try to go into minecraft it says it is downloading and then says error. I haven tbeen able to play for months now and i need help please
#185 [11:16] <mattym> thelounge31, Is it a Windows or Mac computer?
#186 [11:17] <thelounge31> Windows
#187 [11:17] <mattym> ??> thelounge31 error/download
#188 [11:17] <Absol> thelounge31: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#190 [11:40] * Nornet [webchat@172-93-17-54.ebox.net] has joined #minecrafthelp
#191 [11:42] <Nornet> Hi, I have two internet providers at home... on one of them I can loggin to my account but on the other, I get 'invalid username/password' all the time. Is there any changes that I need to make before changing providers ???
#192 [11:43] <mattym> Nornet, You are probably just locked out on one of them. Wait an hour without trying to log in. Then check the one you were having a problem with again.
#193 [11:44] * erik [webchat@46.252.224.26] has joined #minecrafthelp
#194 [11:44] <erik> ffr
#195 [11:44] * erik [webchat@46.252.224.26] has quit. (Client Quit)
#196 [11:45] <Nornet> Thank you, will try again. Should I stop playing with the one that works in the meanwhile ?
#197 [11:46] <mattym> Nornet, As long as its a completely different network, you should be fine to continue using the one that was working.
#198 [11:46] <Nornet> Thank you !
#199 [11:51] * Nornet [webchat@172-93-17-54.ebox.net] has quit. (Quit: webchat.esper.net)
#200 [12:10] * Frisk [~piotrex43@79.163.240.137.ipv4.supernova.orange.pl] has quit. (Read error: Connection reset by peer)
#201 [12:11] * Frisk [~piotrex43@79.163.240.137.ipv4.supernova.orange.pl] has joined #minecrafthelp
#202 [12:12] * Andy____ [webchat@90-231-233-231-no2360.tbcn.telia.com] has joined #minecrafthelp
#203 [12:13] <Andy____> Hello I woudered if it would be possible to change back my name i changed on the wrong account.
#204 [12:14] <Andy____> I was gonna change name on my alt
#205 [12:14] <mattym> Andy____, You need to wait 30 days.
#206 [12:14] <Andy____> ik
#207 [12:14] <Andy____> but is it possible to have my name back before someone steals it
#208 [12:15] <mattym> Andy____, The name is reserved to you for 37 days.
#209 [12:15] * AuBot` [~Bot@172-15-145-92.lightspeed.snantx.sbcglobal.net] has quit. (Ping timeout: 383 seconds)
#210 [12:15] <mattym> Andy____, So after the 30 days, as long as you change it within 7 days, you wont be able to loose it.
#211 [12:15] <Andy____> ok thanks i didnt know that
#212 [12:16] <Andy____> thanks what evs
#213 [12:16] * Andy____ [webchat@90-231-233-231-no2360.tbcn.telia.com] has quit. (Client Quit)
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#216 [12:42] * IJoemI [webchat@179-113-99-128.user.vivozap.com.br] has joined #minecrafthelp
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#218 [12:49] * K2Bailey [webchat@47.217.238.22] has joined #minecrafthelp
#219 [12:49] <K2Bailey> We have tried to reset our password to login but it still isn't working.
#220 [12:50] <Odysseius> ??> K2Bailey login/throttle
#221 [12:50] <Odysseius> oh no
#222 [12:50] <K2Bailey> we reset the password yesterday and it still isn't working
#223 [12:50] <K2Bailey> is there anything else we can do?
#224 [12:51] <Odysseius> K2Bailey, After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#225 [12:51] <Odysseius> K2Bailey, This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
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#227 [12:54] * piotrex43 [~piotrex43@79.163.227.18.ipv4.supernova.orange.pl] has joined #minecrafthelp
#228 [12:56] <tyteen4a03> ?? index
#229 [12:57] <tyteen4a03> ?? index
#230 [13:06] <Absol> K2Bailey: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#231 [13:06] <Absol> index: See https://cp.minecraftirc.net/factoid for the list of factoid Absol knows of.
#232 [13:06] <Absol> index: See https://cp.minecraftirc.net/factoid for the list of factoid Absol knows of.
#233 [13:06] * Nornet [webchat@172-93-17-50.ebox.net] has joined #minecrafthelp
#234 [13:06] <Absol> K2Bailey: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#235 [13:08] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#236 [13:09] <Nornet> Ok, simple issue but major problem for me. Changing IP providers at my house, IP provider #1 logging in Minecraft works fine, when moving router to provider #2, cannot loggin to my account. Waited many hours to allow lockout to resorb... still cannot loggin with provider #2, moving back to provider #1 again, all works fine... what am I not grasping
#237 [13:09] <Nornet> here ? Tx in advance !
#238 [13:09] <Odysseius> Nornet, Have you contacted your provider yet?
#239 [13:10] <Odysseius> Nornet, It's most likely an issue on their end, or with the hardware provided by them.
#240 [13:11] <Nornet> Yes, they say the are not having issues what so ever; they can reach the minecraft servers... but from my end, I get to the authentication page of mojang and keep getting the 'invalid username/passsord' message ONLY on provider #2
#241 [13:12] <Odysseius> Nornet, Can you log in on the browser?
#242 [13:12] <Nornet> On provider #1 yes not a problem, on provider #2 no go, I get invalid username/password
#243 [13:13] <Odysseius> Nornet, There might be a setting in the router itself that blocks certain things, like a parental protection or something that blocks anything gaming related
#244 [13:15] <Nornet> Same router is used on both providers, I simply change the public IP to get to provider #2... can surf and all without issues, only the Mojang login page is giving the error message on provider #2... any ban possible on Mojang side ?
#245 [13:16] <Odysseius> Nornet, I highly doubt that.
#246 [13:17] <Nornet> I agree with you, I'm just pulling my hair since this seems to be a pure network issue but still, I cannot play with my new provider...
#247 [13:17] <Odysseius> Nornet, I still strongly believe it's an issue at the ISP's side. Now, are there any account settings you can access for the ISP that is not working? There could be parental settings turned on there.
#248 [13:19] <Nornet> We use static public adresses so no account login or credentials to enter for accessing the Internet, fiber to the home...
#249 [13:19] <Odysseius> Nornet, Alright, contact Mojang about this issue since there isn't much else I can do.
#250 [13:19] <Odysseius> ??> Nornet mojang/email
#251 [13:20] <Absol> Nornet: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#252 [13:20] <Absol> Nornet: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#253 [13:21] <Nornet> Will do, thank you everone, will keep investigating on my side while the mail is being processed on their side. Cheers.
#254 [13:34] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Quit: ZNC 1.8.x-git-66-1e697580 - https://znc.in)
#255 [13:39] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#256 [13:44] * Seb [webchat@190.236.205.37] has joined #minecrafthelp
#257 [13:44] * acuriousname [webchat@5e08116a.bb.sky.com] has joined #minecrafthelp
#258 [13:45] <acuriousname> Hi guys, i purchased minecraft back in 2011 on the java edition. I have a copy of minecraft on my xbox 360 and xbox one and nintendo switch however its asking me to pay for windows 10 minecraft. do i not get this free?
#259 [13:45] * Palimm [webchat@ppp-93-104-7-226.dynamic.mnet-online.de] has joined #minecrafthelp
#260 [13:45] <Odysseius> acuriousname, Check your account page, there is a code for the game on there: https://account.mojang.com/
#261 [13:46] <Palimm> I cannot downlode minecraft versions
#262 [13:46] <Odysseius> Palimm, What does it say when you try?
#263 [13:46] <acuriousname> Odysseius the code says its already been redeemed
#264 [13:46] <Seb> Hello! I am having problems when trying to launch the latest version, 1.13, on my Macbook. When I choose the "latest version" profile and click "play", the launcher closes as usual, but Minecraft opens and stays blank for a while before crashing and going back to the launcher. I have read online that many people had this problem with 1.13's snapsho
#265 [13:46] <Seb> ts, but I haven't found anyone having this issue with the full release. I read that some people fixed it by disabling the resolution option in the launcher's "launch options" tab, but mine is already disabled. Any ideas on what may be causing the crash?
#266 [13:47] <acuriousname> Odysseius the code says its already redeemed but i definitly didn't redeem it, can i get another?
#267 [13:47] <Odysseius> acuriousname, And you are sure you haven't redeemed it yourself?
#268 [13:47] <Odysseius> acuriousname, Is anyone else using the account?
#269 [13:47] <acuriousname> If i did it would be attached to my windows account and its not and its asking me to purchase it :/
#270 [13:47] <acuriousname> just me
#271 [13:48] <Odysseius> acuriousname, Contact X-Box Account Support with the code
#272 [13:48] <Palimm> The downloded file could not be saved
#273 [13:48] <Odysseius> ??> Seb launcher/log
#274 [13:48] <Absol> Seb: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#275 [13:48] <Odysseius> Seb, Please copy it after the game has stopped working.
#276 [13:48] <Odysseius> ??> Palimm error/download
#277 [13:48] <acuriousname> tjamls odysseous
#278 [13:48] <Absol> Palimm: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#279 [13:49] * Palimm [webchat@ppp-93-104-7-226.dynamic.mnet-online.de] has quit. (Client Quit)
#280 [13:49] * diego [webchat@190.232.106.246] has joined #minecrafthelp
#281 [13:49] <Odysseius> acuriousname, X-Box Billing Support > Prepaid Code
#282 [13:50] <Odysseius> acuriousname, https://support.xbox.com/en-GB
#283 [13:51] * deny_finz [webchat@104-186-77-92.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#284 [13:52] * acuriousname [webchat@5e08116a.bb.sky.com] has quit. (Quit: webchat.esper.net)
#285 [14:00] * diego [webchat@190.232.106.246] has quit. (Quit: webchat.esper.net)
#286 [14:03] <Seb> Odysseius https://paste.ubuntu.com/p/tks9bQQzhM/
#287 [14:03] <Odysseius> Seb, Mojang is aware of this. https://bugs.mojang.com/browse/MC-134224
#288 [14:08] <Seb> So basically the computer's hardware is too old and does not meet the minimum requirements for 1.13 to run, right?
#289 [14:09] <Odysseius> Seb, That ticket is still open, that was just a comment by a user. Nonetheless, make sure your Mac does meet the requirements: https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#290 [14:12] <Seb> Looks like both the CPU and GPU are trash hehe
#291 [14:14] * crafter [webchat@mta-75-190-126-37.carolina.rr.com] has joined #minecrafthelp
#292 [14:15] <crafter> I have had extreme performance issues with 1.12.2 leading upto and after the latest release. i believe mojang altered how the launcher and libraries behave with that version.
#293 [14:15] <Odysseius> ??> crafter win/dxdiag
#294 [14:15] <Absol> crafter: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#295 [14:16] <crafter> 1.13 and 1.11 have similar issues, but are playable (about 15fps avg.) but 1.12 is 2fps avg
#296 [14:19] <crafter> ok
#297 [14:22] <crafter> https://paste.ubuntu.com/p/2Mrv2WfVB3/
#298 [14:22] * DamBaby [webchat@cpc118420-stok20-2-0-cust55.1-4.cable.virginm.net] has joined #minecrafthelp
#299 [14:22] * Webchat_61376 [webchat@72-189-128-204.res.bhn.net] has joined #minecrafthelp
#300 [14:22] <DamBaby> i accidently regesterd myaccoun to the wrong email address
#301 [14:23] <Odysseius> DamBaby, Follow the instructions on this page: https://account.mojang.com/changeemail/request
#302 [14:24] <DamBaby> its says Your account has not been secured.
#303 [14:24] <Odysseius> DamBaby, In that case, contact Mojang with your transaction ID.
#304 [14:24] <Odysseius> ??> DamBaby account/trans-id
#305 [14:24] <Absol> DamBaby: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#306 [14:24] * oliver [webchat@71-10-14-70.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#307 [14:24] <Odysseius> ??> DamBaby account/send-email
#308 [14:24] <Absol> DamBaby: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#309 [14:24] <Absol> DamBaby: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#310 [14:25] <oliver> I cant play minecraft without it saying "error: unable to create bubbles1.ogg"
#311 [14:25] <Odysseius> ??> oliver error/download
#312 [14:25] <Absol> oliver: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#313 [14:25] <Webchat_61376> I'm able to log into my minecraft on my pc and play but can't log into any accounts via website because apparently my email is no longer my email for the account.
#314 [14:25] <Odysseius> crafter, Your system does not meet the minimum system requirements, and I don't think it ever has during its lifetime. Celeron Processors are not meant for gaming, it is also 6 years old already.
#315 [14:26] <Odysseius> Webchat_61376, Follow the instructions on this page: https://account.mojang.com/changeemail/request
#316 [14:26] <crafter> that's bs. it met the requirements when i bought minecraft. wtf
#317 [14:26] <Odysseius> crafter, If it has, it was only barely
#318 [14:27] <Webchat_61376> i don't know what my current email would be if mine that i used is not working
#319 [14:27] <crafter> why has mojang changed how the previous releases work then?
#320 [14:27] <Odysseius> crafter, I would guess the blame lies with Intel
#321 [14:27] <crafter> that's a load of carp
#322 [14:27] <Webchat_61376> i have to enter current email and the new one
#323 [14:27] <Odysseius> crafter, Please watch your language.
#324 [14:27] <crafter> fish?
#325 [14:27] <crafter> ok.
#326 [14:27] <Webchat_61376> carp is just a fish
#327 [14:27] <Odysseius> crafter, There have been certain changes to the game recently.
#328 [14:27] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#329 [14:27] <Odysseius> crafter, Oh right, I should learn how to read, sorry.
#330 [14:27] <crafter> how can i rollback those changes
#331 [14:28] <crafter> 1.11 seems okay. and 1.13 is playable, barely, in single player... why is 1.12 so bad then?
#332 [14:28] <yuken> Regression?
#333 [14:29] * oliver [webchat@71-10-14-70.dhcp.aldl.mi.charter.com] has quit. (Client Quit)
#334 [14:29] <Odysseius> crafter, I do not have a satisfying answer unfortunately.
#335 [14:29] <Odysseius> Webchat_61376, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#336 [14:29] <crafter> ok. at least you seem helpful. minecraft support and the bug techs are useless
#337 [14:30] <Odysseius> crafter, Mojang Support is for Account issues, the bug trakcer for bugs with systems that meet the requirements.
#338 [14:30] <Odysseius> crafter, The only thing I can recommend trying is to downgrade your GPU driver
#339 [14:30] <crafter> the support site says for "any issues" but, that's what the tech told me, too...
#340 [14:30] <crafter> any suggestions on how to downgrade the driver?
#341 [14:31] * Seb [webchat@190.236.205.37] has quit. (Quit: webchat.esper.net)
#342 [14:31] <Webchat_61376> i've looked at that option too, but i don't seem to have the email for that. i think i bought it in 2011-2012
#343 [14:31] <Odysseius> crafter, I'll find you the driver.
#344 [14:31] <Odysseius> Webchat_61376, Contact them nonetheless.
#345 [14:31] * Webchat_07055 [webchat@161.132.78.162] has joined #minecrafthelp
#346 [14:31] <crafter> thank you , Odysseius
#347 [14:32] * Webchat_07055 [webchat@161.132.78.162] has quit. (Client Quit)
#348 [14:32] * DamBaby [webchat@cpc118420-stok20-2-0-cust55.1-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#349 [14:32] <Webchat_61376> ok, thank you
#350 [14:32] <Odysseius> crafter, Intel does not seem to offer Downloads for your GPU for Windows 10 unfortunately
#351 [14:33] <Odysseius> crafter, Which either suggests that they do not support it on Windows 10 anymore, or only offer updates via Windows Update, which as far as I am aware are not possible to revert.
#352 [14:33] <crafter> the "current" driver is a few years old
#353 [14:33] <yuken> You're most likely running the Windows 8.1 driver, or 7 driver, then.
#354 [14:33] * Samuel [webchat@15.sub-174-232-131.myvzw.com] has joined #minecrafthelp
#355 [14:33] <yuken> 7 & 8.1 drivers _usually, most of the time_ run on Windows 10. But can have issues.
#356 [14:33] <Odysseius> Or they don't install in the first place
#357 [14:33] <Odysseius> install easily that is
#358 [14:34] <crafter> i've tried to rollback some of the windows updates to resolve this, but nothing has helped yet... i will try the win 7,8 drivers.
#359 [14:34] <yuken> I'd just upgrade your machine if you could.
#360 [14:34] <Odysseius> crafter, In any case, as much as I don't want to say this, but this is an old system.
#361 [14:34] <crafter> i appreciate your help today Odysseius
#362 [14:34] <Samuel> Hello, I have tried multiple times to open up minecraft but it wont work... its just a black screen, and I am unable to play the game
#363 [14:34] <crafter> it was new when i bought minecraft
#364 [14:34] <crafter> :D
#365 [14:34] <Odysseius> crafter, But not a system designed for gaming at all
#366 [14:34] <Odysseius> Samuel, Are you using Discord?
#367 [14:34] <Samuel> Yes
#368 [14:35] <yuken> crafter, your CPU was not only EXTREMELY weak when it came out
#369 [14:35] <Odysseius> Samuel, Disable the Discord In-Game Overlay .
#370 [14:35] <yuken> but it's 7 years old now.
#371 [14:35] <Odysseius> 6
#372 [14:35] <Odysseius> but still
#373 [14:35] <crafter> sure, yuken
#374 [14:35] <Odysseius> crafter, He is actually right, it is just a Celeron
#375 [14:35] <Odysseius> crafter, Which is the very low end of Intel's Processors
#376 [14:35] <crafter> i had no trouble till a few weeks, but, it is now the fault of my hardware... gotcha...
#377 [14:35] <yuken> Yeah.
#378 [14:36] <yuken> You can't run modern versions of Minecraft.
#379 [14:36] <yuken> Maybe 1.7.10 or something from 5 years ago.
#380 [14:36] <Odysseius> crafter, I do understand your frustration
#381 [14:36] <Samuel> I disabled the overlay, but It still didnt work
#382 [14:36] <Samuel> It was just a black screen again
#383 [14:36] <Odysseius> crafter, Unfortunately, issues like these can happen all of the sudden without much explanation.
#384 [14:36] <crafter> still, thanks for the suggestions, Odysseius... yuken, you are just negative with no real help
#385 [14:36] <yuken> No?
#386 [14:36] * crafter [webchat@mta-75-190-126-37.carolina.rr.com] has quit. (Quit: webchat.esper.net)
#387 [14:36] <yuken> Your CPU is a cut-down Sandy Bridge running at 1.4GHz from 2012.
#388 [14:37] <yuken> and he left, good.
#389 [14:37] <Odysseius> Yeah sorry, we are trying to provide support here, not really blaming people for anything.
#390 [14:37] <Odysseius> And if he said it used to work fine, we got to take his word on that.
#391 [14:37] <Odysseius> anyway
#392 [14:37] <Samuel> Umm... my screen went black still
#393 [14:37] <Odysseius> ??> Samuel launcher/log
#394 [14:37] <Absol> Samuel: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#395 [14:37] <Odysseius> Samuel, Please copy the log after the game has gone black
#396 [14:39] * DrFalken [webchat@cpe-75-82-112-52.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#397 [14:41] <Samuel> https://paste.ubuntu.com/p/rtdjVtGJkP/
#398 [14:42] <Samuel> @Absol ... there is the link it told me to give you at the end of the instructions you sent https://paste.ubuntu.com/p/rtdjVtGJkP/
#399 [14:43] <Odysseius> Samuel, Does it show the black screen right after you press Play or when you try to join a world?
#400 [14:44] <Samuel> Right after I press play
#401 [14:44] <Samuel> It doesnt let me even see anything to click
#402 [14:45] <urielsalis> Samuel, you have a nvidia GPU?
#403 [14:45] * ninjakiller94 [webchat@107-138-55-246.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#404 [14:46] <Samuel> Yes, NVIDIA GeForce GTX 1050 2GB
#405 [14:46] <Odysseius> Samuel, One moment please.
#406 [14:46] <Samuel> Intel Core i7 7700HQ 2.8-3.4GhZ
#407 [14:46] <Odysseius> ??> Samuel win/dxdiag
#408 [14:46] <Absol> Samuel: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#409 [14:47] <ninjakiller94> I'm having trouble with the 1.13 update. It wants to freeze as soon as it gets to the title screen and just sits there until the error message comes up and force closes the game. This is very weird because all the other versions work just fine
#410 [14:48] <Odysseius> ninjakiller94, Do you have Discord?
#411 [14:48] <urielsalis> ninjakiller94, you have discord?
#412 [14:48] <urielsalis> lol
#413 [14:48] <ninjakiller94> yes
#414 [14:48] <urielsalis> ninjakiller94, disable the overlay
#415 [14:48] <ninjakiller94> i'm using the website, not the app
#416 [14:48] <urielsalis> ??> ninjakiller94 win/dxdiag
#417 [14:48] <Absol> ninjakiller94: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#418 [14:49] <urielsalis> ??> ninjakiller94 tools/hjt
#419 [14:49] <Absol> ninjakiller94: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#420 [14:49] <urielsalis> ninjakiller94, ignore the dxdiag one
#421 [14:49] <Absol> ninjakiller94: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#422 [14:49] <Samuel> Okay... https://paste.ubuntu.com/p/rMN3NWhmpJ/
#423 [14:49] <Samuel> That should be all my specs
#424 [14:49] <urielsalis> Samuel, one momen
#425 [14:50] <urielsalis> Samuel, download and install http://www.nvidia.com/download/driverResults.aspx/136673/en-us
#426 [14:52] <ninjakiller94> any i should put in there besides what you said?
#427 [14:52] <urielsalis> ninjakiller94, only the hjt report :)
#428 [14:52] <ninjakiller94> k
#429 [14:54] <Samuel> Sorry its taking so long, my WiFi isnt the greatest
#430 [14:54] <urielsalis> Samuel, no problems, dont forget to restart your PC after you install the driver
#431 [14:54] <Samuel> Okay
#432 [14:56] <ninjakiller94> did you do something urielsais? because it's working just fine now
#433 [14:56] <urielsalis> ninjakiller94, didnt do anything :P
#434 [14:56] * urielsalis hides the magic wand
#434 [14:56] <ninjakiller94> i opened the discord app and i opened it and it's working now
#435 [14:56] <Odysseius> huh
#436 [14:56] <Odysseius> the reverse Discord Issue
#437 [14:56] <urielsalis> Opening discord is the fix!
#438 [14:57] <urielsalis> actually, it makes sense...
#439 [14:57] <ninjakiller94> what a strange way for it to work
#440 [14:57] <urielsalis> if users are opening discord to disable the overlay
#441 [14:57] <ninjakiller94> i guess so
#442 [14:57] * urielsalis goes to investigate
#442 [14:57] <Samuel> Okay, so heres the thing... I need you to remember me for now... because my WiFi just shut down... So I will be back on sometime tonight with the driver downloaded...
#443 [14:57] <urielsalis> Samuel, sure!
#444 [14:58] <Samuel> THANK YOU!
#445 [14:58] <Odysseius> sounds like the plot of a very bad film
#446 [14:58] <urielsalis> Samuel, if it still doesnt work with the latest driver:
#447 [14:58] <ninjakiller94> i'll be back if anything else happens
#448 [14:58] <urielsalis> Samuel, please report it to bugs.mojang.com!
#449 [14:58] <Samuel> Lol, yes
#450 [14:58] <Samuel> Okay urielasis, will do
#451 [14:58] <Odysseius> Samuel, Yes, I can tell you this much: you're the first person to get this exit code ever
#452 [14:58] <Samuel> Bye for now :)
#453 [14:59] * Samuel [webchat@15.sub-174-232-131.myvzw.com] has quit. (Quit: webchat.esper.net)
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#455 [15:07] * franciscogbg [webchat@195-252-41-239-no2100.tbcn.telia.com] has joined #minecrafthelp
#456 [15:10] <franciscogbg> Hi,
#457 [15:10] <franciscogbg> I'm, like many other, have problem with scrolling the hotbar since the new update. I'm on a mac and using the mousepad when playing minecraft. After much hassleing I managed to change the mouse wheel sensitivity but it's not like before. Also it scrolls in the opposite direction then it did before. I'm not at all a computer guy so please bare with
#458 [15:10] <franciscogbg> me if these question seems basic.
#459 [15:11] <Odysseius> franciscogbg, You will have to manually adjust an option in the options.txt file in the .minecraft folder.
#460 [15:12] <Odysseius> ??> franciscogbg mac/.minecraft
#461 [15:12] <Absol> franciscogbg: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#462 [15:13] <franciscogbg> That I actually managed to find and I set it to 10 which seem like many oters did but it scrolls way more than one frame at a time
#463 [15:13] <Odysseius> franciscogbg, Maybe just try to change the number around to see what is good for you.
#464 [15:14] <franciscogbg> Can I also change so the mouse scrolls in the right direction in that file?
#465 [15:14] <franciscogbg> It's really hard to tell which number feels comfortable as long as it scrolls in the wrong direction
#466 [15:14] <Odysseius> franciscogbg, That is actually a different problem with the type of mouse you are using, the bug report can be found here: MC-132361
#467 [15:14] <Odysseius> franciscogbg, https://bugs.mojang.com/browse/MC-132361
#468 [15:15] <Odysseius> franciscogbg, From previous experience, I would recommend to have a seperate mouse for Minecraft.
#469 [15:16] <franciscogbg> Yeah I tried it but I've gotten used to play this way.
#470 [15:16] <franciscogbg> The game feels completely off now since the last update.
#471 [15:17] <Odysseius> franciscogbg, I think Mojang simply didn't think people play this play the game with the touchpad or trackpad
#472 [15:18] <franciscogbg> Thanks for the link, but I really can't find the solution there. I might be missing something, not really custom with all the terms
#473 [15:18] <Odysseius> franciscogbg, That is because there is no solution, it's the official issue report for it
#474 [15:19] <franciscogbg> Ok
#475 [15:19] <Odysseius> franciscogbg, so if you want to be updated on this issue, you can keep an eye on it
#476 [15:19] <franciscogbg> Nice thanks.
#477 [15:21] <franciscogbg> Is there any way to reverse the update so I can play the previous version? I really was looking forward to this new update but this just doesn't work for me at all. I'm very used to play the way I do on my laptop and mostly play while I'm traveling in work so I can't bare to change just because Mojang ha made the new update unplayable for me.
#478 [15:22] * e_l1997_ [~quassel@193.19.146.39] has joined #minecrafthelp
#479 [15:22] <Odysseius> franciscogbg, Yes, I do understand, and there is a way to downgrade.
#480 [15:22] <Odysseius> ??> franciscogbg launcher/change-version
#481 [15:22] <Absol> franciscogbg: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#482 [15:23] * e_l1997 [~quassel@193.19.146.39] has quit. (Ping timeout: 198 seconds)
#483 [15:24] <franciscogbg> I'll try that. Thank's a bunch. Really hope Mojang gets this things fixed so I can enjoy the new update later.
#484 [15:25] <Odysseius> franciscogbg, You're welcome, I do hope there will be a fix soon as well
#485 [15:25] <franciscogbg> It says that the client is outdated and doesn't work with realms
#486 [15:25] <franciscogbg> Is your experience that many has the same problems?
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#488 [15:26] <Odysseius> franciscogbg, Realms only works with the latest stable version, which is 1.13 I'm afraid
#489 [15:26] <franciscogbg> dooh
#490 [15:29] <franciscogbg> Minecraft is the only game I play so I don't know how common this is in the gaming world. But isn't the worst costumer service to do updates where many gamers suffer dramatic changes in how the actual control system works?
#491 [15:29] <franciscogbg> I can't believe another business/product that would get away with this.
#492 [15:30] <Odysseius> franciscogbg, The problem is that only a tiny amount of people use the trackpad to play the game, because it is designed to be played with a seperate mouse.
#493 [15:31] <franciscogbg> Ok. So if I went out and bought a seperate mouse. It should work as it did before?
#494 [15:31] <franciscogbg> Also any thoughts of connecting a xbox controller to the mac. Is that good/bad/recommendable?
#495 [15:31] <Odysseius> franciscogbg, Yes, the problem seems to be only happening when using the trackpad or touchpad
#496 [15:31] <Odysseius> franciscogbg, The Java Edition does not have native Controller Support
#497 [15:32] <franciscogbg> Ok.
#498 [15:32] <Odysseius> franciscogbg, There are 3rd party modifications that add controller support though
#499 [15:34] <franciscogbg> I'll try to switch to a mouse and see if that helps. I really appriciate your help.
#500 [15:34] <Odysseius> franciscogbg, You're welcome, I do understand that such issues can be frustrating
#501 [15:36] <franciscogbg> Oh yes, it really is. Againg, thanks and good night from Sweden. The home of Minecraft
#502 [15:37] <Odysseius> franciscogbg, Enjoy the rest of your eveing
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#504 [15:42] * jonny [webchat@c-66-41-132-125.hsd1.mn.comcast.net] has joined #minecrafthelp
#505 [15:42] <jonny> hello
#506 [15:42] <Odysseius> jonny, Hello
#507 [15:43] <jonny> how do you invite someone on pc to your game
#508 [15:43] <Odysseius> jonny, Are you using the Java Edition?
#509 [15:43] <jonny> yes
#510 [15:44] <Odysseius> jonny, You can use "Open to LAN" to play a game within your home network.
#511 [15:44] <jonny> ok thxs a lot
#512 [15:44] <jonny> tripflag, hello
#513 [15:45] <Odysseius> jonny, Please do not ping random people in here.
#514 [15:45] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#515 [15:46] <jonny> dont ping me then
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#517 [16:05] * pandamonii [webchat@207.38.135.67] has joined #minecrafthelp
#518 [16:06] <pandamonii> for some reason minecraft crashes almost every time I open it with the error code about too little RAM no matter how much RAM I give it what do i do?
#519 [16:08] <yuken> Is this a modded version of Minecraft, pandamonii?
#520 [16:10] <pandamonii> nope its vanilla
#521 [16:11] <yuken> And how are you giving it more RAM?
#522 [16:11] <pandamonii> i've been going into launch options -> advanced and then editing the JVM argument to increase the number of gigabytes
#523 [16:11] <pandamonii> is there anotherw ay to do it?
#524 [16:12] <yuken> ??> pandamonii win/dxdiag
#525 [16:12] <Absol> pandamonii: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#526 [16:12] <yuken> Give me that, and paste the launcher options you're using here as well.
#527 [16:15] <pandamonii> https://paste.ubuntu.com/p/GRhXBh3wM2/
#528 [16:16] <pandamonii> -Xmx5G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=16M
#529 [16:16] <pandamonii> is this the launcher options?
#530 [16:17] <yuken> First thing I'd do is just try deleting all the options and using just -Xmx1G
#531 [16:18] <yuken> And related, do you have Discord installed?
#532 [16:18] <pandamonii> i do
#533 [16:18] <pandamonii> and it crashed
#534 [16:18] <yuken> Can you open up your Discord settings, go to the Overlay tab, and disable the Overlay?
#535 [16:19] <pandamonii> okay did that
#536 [16:19] <yuken> Try starting Minecraft now.
#537 [16:19] <pandamonii> okay its working perfectly!
#538 [16:19] <pandamonii> thanks man <3
#539 [16:19] <yuken> I'm just regurgitating the standard issues.
#540 [16:19] <yuken> Thankfully that worked :p
#541 [16:20] <pandamonii> :)) have a nice day!!
#542 [16:23] * Webchat_59796 [webchat@S0106503955628ad4.vc.shawcable.net] has joined #minecrafthelp
#543 [16:25] <Webchat_59796> Hi, I'm trying to download schematica for 1.8.9, and I've been told I have to allocate more RAM to minecraft, as my minecraft keeps crashing. Whenever I attempt to change the RAM, it appears to undo my changes, and continually crash. Do you know what to do?
#544 [16:26] * deny_finz [webchat@104-186-77-92.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#545 [16:28] <deny_finz> minecraft will not load any worlds/servers upon killing the game this comes up https://paste.ubuntu.com/p/yNBrFjZVy3/
#546 [16:30] <Webchat_59796> The game crashed whilst there was a severe problem during mod loading that has caused the game to fail
#547 [16:30] <Webchat_59796> Error: net.minecraftforge.fml.common.LoaderException: java.lang.OutOfMemoryError: Direct buffer memory
#548 [16:30] <Webchat_59796> This is what shows up
#549 [16:31] * deny_finz8 [webchat@104-186-77-92.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
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#551 [16:34] <yuken> Webchat_59796, we are unable to support mods here.
#552 [16:35] <Webchat_59796> Ok, where can I go for that support?
#553 [16:36] <yuken> Whatever the appropriate channel or forum is for your mods of choice.
#554 [16:36] <Webchat_59796> Ok
#555 [16:36] <Webchat_59796> Ok
#556 [16:36] * Webchat_59796 [webchat@S0106503955628ad4.vc.shawcable.net] has left #minecrafthelp
#557 [16:37] <deny_finz> minecraft will not load any worlds/servers upon killing the game this comes up in the log- monitor Process crashed with exit code -1073741510
#558 [16:50] * thelounge11 [webchat@67-225-0-172.sktn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
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#562 [16:53] * Webchat_45190 is now known as Ugames
#563 [16:54] <Ugames> do you guys offer help with java edition
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#575 [18:18] * hugi1312 [webchat@91.86.220.128] has joined #minecrafthelp
#576 [18:19] <hugi1312> bonjour, j'aurais besoin d'aide concernant mon compte minecraft
#577 [18:19] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#578 [18:19] * mikey [webchat@ip66-2-100-49.z100-2-66.customer.algx.net] has joined #minecrafthelp
#579 [18:20] <hugi1312> hi, i have a problem... My account get hacker someone can help me ?.
#580 [18:20] <mikey> my minecraft isnt letting me play like its not downloading
#581 [18:21] * mikey [webchat@ip66-2-100-49.z100-2-66.customer.algx.net] has quit. (Client Quit)
#582 [18:22] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. (Client Quit)
#583 [18:23] * FLUXxFUZION [webchat@host217-43-255-100.range217-43.btcentralplus.com] has joined #minecrafthelp
#584 [18:23] <hugi1312> i have my transaction id
#585 [18:23] <mattym> ??> hugi1312 account/send-email
#586 [18:23] <Absol> hugi1312: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#587 [18:23] <Absol> hugi1312: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#588 [18:25] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#589 [18:25] <FLUXxFUZION> Minecraft keeps crashing on the Mojang splash screen.https://paste.ubuntu.com/p/nDmMvHMfdw/
#590 [18:26] <hugi1312> ok thx
#591 [18:26] <mattym> FLUXxFUZION, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#592 [18:30] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#593 [18:30] <FLUXxFUZION> That hasn't solved my issue, most recent output log: https://paste.ubuntu.com/p/Np6dswrxGf/
#594 [18:31] <mattym> FLUXxFUZION, You sure you turned it off?
#595 [18:31] <FLUXxFUZION> yeah
#596 [18:31] <mattym> ??> FLUXxFUZION tools/hjt
#597 [18:31] <Absol> FLUXxFUZION: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#598 [18:31] <Absol> FLUXxFUZION: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#599 [18:32] <hugi1312> see you thx
#600 [18:32] <FLUXxFUZION> Output file for DirectX Diagnostics tool: https://paste.ubuntu.com/p/nDmMvHMfdw/
#601 [18:32] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#602 [18:33] <mattym> FLUXxFUZION, Thats not what was asked for.
#603 [18:33] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. (Client Quit)
#604 [18:34] <FLUXxFUZION> Did you even open the link?
#605 [18:34] <mattym> FLUXxFUZION, Dont need to, its not what was asked for.
#606 [18:34] <FLUXxFUZION> That was after running a system diagnostic scan
#607 [18:35] <mattym> FLUXxFUZION, Do you understand that its not what you were asked for?
#608 [18:35] <FLUXxFUZION> You wanted me to give you a system diagnostic report
#609 [18:35] <mattym> FLUXxFUZION, No
#610 [18:35] <mattym> FLUXxFUZION, Read the instructions again.
#611 [18:40] <FLUXxFUZION> This? https://paste.ubuntu.com/p/83WzsXV9wq/
#612 [18:40] <mattym> FLUXxFUZION, Yes, one moment.
#613 [18:41] <mattym> ??> FLUXxFUZION av/adwcleaner
#614 [18:41] <Absol> FLUXxFUZION: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#615 [18:41] <Absol> FLUXxFUZION: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#616 [18:46] * FLUXxFUZION [webchat@host217-43-255-100.range217-43.btcentralplus.com] has joined #minecrafthelp
#617 [18:47] <FLUXxFUZION> +mattym I cleaned and restarted
#618 [18:47] <mattym> FLUXxFUZION, Try starting the game again
#619 [18:48] * Webchat_84359 [webchat@035-139-074-153.dhcp.bhn.net] has joined #minecrafthelp
#620 [18:49] <Webchat_84359> hey i only know the username to my minecraft accout, is there anyway i could find out what email is attatched to my username
#621 [18:49] <FLUXxFUZION> Crashed at mojang screen again mattym
#622 [18:49] <mattym> ??> Webchat_84359 account/send-email
#623 [18:49] <Absol> Webchat_84359: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#624 [18:49] <Absol> Webchat_84359: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#625 [18:50] <mattym> FLUXxFUZION, Can you get the latest log from the game.
#626 [18:50] <FLUXxFUZION> https://paste.ubuntu.com/p/8W8ch62GMv/
#627 [18:51] <mattym> FLUXxFUZION, Can you make sure PremierOpinion is no longer installed on the computer.
#628 [18:51] <Webchat_84359> i just want to find out which email is attached to my username so i can know which email to login to/recover
#629 [18:52] <mattym> Webchat_84359, You cant, if you dont know it you nned to contact Mojang for support.
#630 [18:52] <Webchat_84359> ok
#631 [18:52] * Webchat_84359 [webchat@035-139-074-153.dhcp.bhn.net] has quit. (Client Quit)
#632 [18:52] <tyteen4a03> mattym: ?? account/reset-password
#633 [18:53] <mattym> Doubt it was migrated.
#634 [18:53] <tyteen4a03> how od you know?
#635 [18:57] <FLUXxFUZION> mattym premieropinion is not on my computer
#636 [18:57] * Samuel [webchat@85.sub-174-232-130.myvzw.com] has joined #minecrafthelp
#637 [18:57] <Samuel> Okay Im back
#638 [18:57] <Samuel> Would the person I speaked to earlier reseend me the download link from NVIDIA
#639 [18:57] <mattym> FLUXxFUZION, Can you check your Environment Variables for any setting for _JAVA_OPTIONS
#640 [18:58] <FLUXxFUZION> How?
#641 [18:58] <Samuel> Absol Can you send me the link to download the NVIDIA drivers please
#642 [18:59] <mattym> FLUXxFUZION, You should just be able to search your computer for Environment Variables
#643 [18:59] <mattym> FLUXxFUZION, It should pull up the System Properties window, and there will be a button for the Environment Variables
#644 [18:59] <mattym> FLUXxFUZION, Check both of the lists it has there for a setting called _JAVA_OPTIONS
#645 [19:00] <FLUXxFUZION> I cant find it
#646 [19:00] <mattym> FLUXxFUZION, Cant find the Environment Variables, or you dont have that setting?
#647 [19:00] <FLUXxFUZION> Dont have the setting
#648 [19:02] <mattym> ??> FLUXxFUZION win/reinst
#649 [19:02] <Absol> FLUXxFUZION: You may need to reinstall the locally installed files that Minecraft puts into place.
#650 [19:02] <Absol> FLUXxFUZION: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#651 [19:04] <Samuel> Absol I'm back!
#652 [19:04] <mattym> Samuel, diienf http://www.nvidia.com/download/driverResults.aspx/136673/en-us
#653 [19:04] <Samuel> I am downloading the Drivers and Re-installing the latest version of Java currently
#654 [19:05] <Samuel> Thank you :)
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#657 [19:19] * charlitty [webchat@pool-173-53-122-172.rcmdva.fios.verizon.net] has joined #minecrafthelp
#658 [19:21] <charlitty> i am getting an error about OpenGL drivers. trying to open minecraft for the first time and get crash error. i updated my drivers (through Intel website, i am up to date) and restarted, nothing, any help with this?
#659 [19:24] <charlitty> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#660 [19:27] <mattym> charlitty, Do you have the link to your dxdiag report? If so please post the link in this chat.
#661 [19:29] * Samuel [webchat@85.sub-174-232-130.myvzw.com] has joined #minecrafthelp
#662 [19:29] <Samuel> Okay...
#663 [19:29] * EthoJV [webchat@r50-25-20-179.bkhncmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#664 [19:29] <Samuel> I've done everything you said so far, including updating my Java to the lastest version
#665 [19:30] <EthoJV> Im in the same boat as Absol
#666 [19:30] <EthoJV> Samuel*
#667 [19:30] <Samuel> I'm gonna try and see if Minecraft will launch
#668 [19:30] <Samuel> okay
#669 [19:31] * piotrex43 [~piotrex43@79.163.227.18.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
#670 [19:32] <EthoJV> I'm receiving this message after trying to join a server in my output log
#671 [19:32] <EthoJV> Process crashed with exit code -805306369
#672 [19:32] <mattym> ??> EthoJV tools/hjt
#673 [19:32] <Absol> EthoJV: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#674 [19:32] <Absol> EthoJV: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#675 [19:33] <charlitty> +mattyb no i dont, im not sure where to find that
#676 [19:33] <mattym> ??> charlitty win/dxdiag
#677 [19:33] <Absol> charlitty: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#678 [19:34] * RealStealthYT [webchat@cpe-172-90-114-62.socal.res.rr.com] has joined #minecrafthelp
#679 [19:35] <RealStealthYT> Alright so
#680 [19:35] <RealStealthYT> my minecraft won't work, i tried everything on the help forum page
#681 [19:35] <Samuel> https://paste.ubuntu.com/p/sTR3DZDFQh/
#682 [19:36] <mattym> RealStealthYT, What happens when you try to start it?
#683 [19:36] <mattym> ??> Samuel launcher/log-txt
#684 [19:36] <RealStealthYT> https://paste.ubuntu.com/p/njRSzbYHgV/
#685 [19:36] <Absol> Samuel: We need to see your full launcher log, which is created in the game directory.
#686 [19:36] <Absol> Samuel: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#687 [19:37] <mattym> ??> RealStealthYT tools/hjt
#688 [19:37] <Absol> RealStealthYT: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#689 [19:37] <Absol> RealStealthYT: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#690 [19:38] <EthoJV> Absol here it is https://paste.ubuntu.com/p/vscw9dJxpx/
#691 [19:38] <Samuel> https://paste.ubuntu.com/p/XpTbgz6Nsj/
#692 [19:39] <mattym> EthoJV, Ok, first, uninstall Bytefence from your computer. Let me know once you have done so.
#693 [19:39] <RealStealthYT> i didn't get the text file
#694 [19:39] <RealStealthYT> and my minecraft just crashed when i tried to load my world
#695 [19:39] <charlitty> +mattym i can run dxdiag but i dont have a link to it, which info can i give you thats helpful
#696 [19:39] <mattym> RealStealthYT, Read the instructions again.
#697 [19:39] <EthoJV> okay...
#698 [19:40] <mattym> charlitty, You need to make the link according to the instructions provided.
#699 [19:40] <Samuel> When I launched my game, this time it IMMEDIATELY crashed, no loading screen or nothing... Just play and crash instantly
#700 [19:40] <Samuel> https://paste.ubuntu.com/p/XpTbgz6Nsj/
#701 [19:40] <RealStealthYT> do i run minecraft launcher? or minecraft.exe
#702 [19:40] <mattym> ??> Samuel win/reinst
#703 [19:40] <Absol> Samuel: You may need to reinstall the locally installed files that Minecraft puts into place.
#704 [19:40] <Absol> Samuel: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#705 [19:40] <mattym> RealStealthYT, Neither, read the instructions again.
#706 [19:40] <EthoJV> Okay mattym I uninstalled it through control panel
#707 [19:41] <mattym> ??> EthoJV av/adwcleaner
#708 [19:41] <Absol> EthoJV: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#709 [19:41] <Absol> EthoJV: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#710 [19:41] <EthoJV> Okay thanks
#711 [19:41] <RealStealthYT> i don't know how to do the instructions you told me
#712 [19:41] <RealStealthYT> and i have discord
#713 [19:42] <mattym> RealStealthYT, Have you turned off its Overlay?
#714 [19:42] <RealStealthYT> yes
#715 [19:42] <mattym> RealStealthYT, Then make sure you read both messages of the instructions from Absol, you are skipping the part that has the program you need to be running.
#716 [19:43] <RealStealthYT> sorry i didn't see the other message
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#718 [19:44] <charlitty> +mattym https://paste.ubuntu.com/p/yjwKSPVhV4/
#719 [19:44] <Samuel> I just deleted my entire life, except for the "saves" file...
#720 [19:44] <mattym> charlitty, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#721 [19:44] <mattym> Samuel, Run the launcher again and see if the issue continues
#722 [19:45] <Samuel> Will do
#723 [19:45] <charlitty> wow ok thank you +mattym very much
#724 [19:46] <RealStealthYT> https://paste.ubuntu.com/p/xX6nNdD3BQ/
#725 [19:46] <mattym> RealStealthYT, Uninstall Bytefence from the computer, when you are done let me know.
#726 [19:47] <RealStealthYT> How do i do that?
#727 [19:47] * charlitty [webchat@pool-173-53-122-172.rcmdva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#728 [19:47] <mattym> RealStealthYT, Do you not know how to uninstall a program?
#729 [19:47] <RealStealthYT> it's been while since i've been on a pc
#730 [19:48] <mattym> RealStealthYT, Go into Control Panel, then Programs and Features (Add/Remove Programs on older computers), find Bytefence and uninstall it.
#731 [19:49] <RealStealthYT> https://gyazo.com/63d85969707c4f40961d0fa34c683e48
#732 [19:50] <mattym> RealStealthYT, Just hit yes
#733 [19:50] * EthoJV [webchat@r50-25-20-179.bkhncmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#734 [19:50] <EthoJV> I did it
#735 [19:50] <EthoJV> So is that all?
#736 [19:50] <RealStealthYT> Alright i did
#737 [19:50] <mattym> EthoJV, Try loading the game again.
#738 [19:50] <mattym> ??> RealStealthYT av/adwcleaner
#739 [19:50] <Absol> RealStealthYT: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#740 [19:50] <Absol> RealStealthYT: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#741 [19:51] <EthoJV> matty Im in love with you (It worked)
#742 [19:51] <EthoJV> Thanks
#743 [19:51] <RealStealthYT> minecraft is still not responding
#744 [19:51] <RealStealthYT> when i try to load a world
#745 [19:51] <RealStealthYT> blank dirt screen
#746 [19:52] <RealStealthYT> oh wait
#747 [19:52] <mattym> RealStealthYT, Thats cause you havent done the rest of the instructions yet.
#748 [19:52] <RealStealthYT> i didn't see your other message
#749 [19:53] <RealStealthYT> do i run adwcleaner as administor too?
#750 [19:53] <mattym> RealStealthYT, No, you shouldn't need to
#751 [19:53] <RealStealthYT> alright
#752 [19:53] <RealStealthYT> it's downloading
#753 [19:57] <RealStealthYT> clean and repair?
#754 [19:57] <mattym> RealStealthYT, Yeah
#755 [19:58] <RealStealthYT> it says it will close everything
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#760 [20:05] * RealStealthYT [webchat@cpe-172-90-114-62.socal.res.rr.com] has joined #minecrafthelp
#761 [20:05] <RealStealthYT> I'm here
#762 [20:05] <RealStealthYT> I restarted my pc and all that
#763 [20:06] <RealStealthYT> @Absol you there?
#764 [20:07] <yuken> Absol is a bot, RealStealthYT.
#765 [20:07] <RealStealthYT> really..?
#766 [20:07] * rcmaehl [~null@cpe-192-180-100-135.kya.res.rr.com] has joined #minecrafthelp
#767 [20:07] <RealStealthYT> well absol was helpnig me
#768 [20:07] <RealStealthYT> helping*
#769 [20:07] <yuken> Nah, mattym was.
#770 [20:07] <RealStealthYT> wait really?
#771 [20:07] <yuken> First things first, afteer a reboot, see if it works.
#772 [20:10] <RealStealthYT> it works
#773 [20:10] <RealStealthYT> BUT i'm getting bad fps
#774 [20:10] <RealStealthYT> it's a bit laggy
#775 [20:11] <RealStealthYT> hello?
#776 [20:12] <RealStealthYT> then nobody is here
#777 [20:13] <Samuel> Okay... I just launched the game, it got to the white loading screen with the Mojang logo. But it didn't make it further, and it just crashed... So i took the log output and pasted it into the link so you can do your diagnostic stuff thing that you do https://paste.ubuntu.com/p/SwzPwWFgzp/
#778 [20:13] <RealStealthYT> samuel i think we're the only ones here lol
#779 [20:14] <Samuel> It says that there is all those operators online
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#781 [20:14] <RealStealthYT> no it doesn't mean they're online
#782 [20:14] <RealStealthYT> the operators are bots too
#783 [20:14] <Samuel> Crap... well I guess I am completely out of luck
#784 [20:15] <RealStealthYT> wait
#785 [20:15] <RealStealthYT> I CAN HELP YOU
#786 [20:15] <RealStealthYT> maybe
#787 [20:15] <Samuel> THERE BOTS!??!
#788 [20:15] <Samuel> oh okay
#789 [20:15] <RealStealthYT> yeah lel
#790 [20:15] <RealStealthYT> direct chat
#791 [20:17] * Samuel [webchat@85.sub-174-232-130.myvzw.com] has quit. (Quit: webchat.esper.net)
#792 [20:17] <yuken> Hm.
#793 [20:17] <yuken> RealStealthYT, is this lag new?
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#798 [20:29] * soundwave [webchat@050-089-170-168.res.spectrum.com] has joined #minecrafthelp
#799 [20:31] <soundwave> Hi, I am an old player, my old account is from 2011 is using a GMX email from 2011 that was deleted by GMX. I can login, but cannot access my settings to change my email as this is a new computer.
#800 [20:36] <yuken> ??> soundwave account/send-email
#801 [20:36] <Absol> soundwave: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#802 [20:36] <Absol> soundwave: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#803 [20:36] <yuken> They should be able to help.
#804 [20:37] <soundwave> Dont have that transaction information, GMX deleted the account, and my purchase was 2010-2011ish
#805 [20:38] <yuken> THen just give them any relevant information - we'd be much less help than they are.
#806 [20:38] <yuken> Not sure how they handle it, but if you can prove you're the person who bought the account, it'd probably be enough.
#807 [20:38] <yuken> We're unaffiliated with Mojang and have no access to anything of their's.
#808 [20:39] <yuken> I'd give them a timestamped photograph of your ID, with the email that you want to get a response to, and then your account name & previous email.
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#811 [21:02] <Bwoi> Can someone help me get Optifine installed on Mac?
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#819 [21:07] * Victor [webchat@201.160.133.151.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#820 [21:08] <Victor> Buenas noches
#821 [21:09] <Victor> Tengo un problema al momento de canjear el código de prepago
#822 [21:10] * jennco [webchat@ip70-181-177-197.sd.sd.cox.net] has joined #minecrafthelp
#823 [21:11] <jennco> hi, what is causing my game to crash when i try to load a certain world?
#824 [21:13] <Victor> Hello, good night, I have problems when I redeemed the prepaid code
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#829 [21:42] <XxAwesomeGALxX> IM having trouble getting minecraft Java launcher to work its invisible
#830 [21:42] <XxAwesomeGALxX> Been like that for 3 months
#831 [21:43] <XxAwesomeGALxX> since 1.12.2 update idk why
#832 [21:54] <CubeTheThird> XxAwesomeGALxX, let's check your video drivers
#833 [21:54] <CubeTheThird> ??> XxAwesomeGALxX win/dxdiag
#834 [21:54] <Absol> XxAwesomeGALxX: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#835 [21:54] <mattym> XxAwesomeGALxX, Do you mean you get the icon on your taskbar but dont see the launcher window?
#836 [21:57] * Trex [webchat@108-230-210-181.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#837 [21:59] <Trex> Hey, my discord overlay is disabled but is still crashes on the title screen. Can I post my crash report here?
#838 [21:59] <mattym> ??> Trex launcher/log-txt
#839 [21:59] <Absol> Trex: We need to see your full launcher log, which is created in the game directory.
#840 [21:59] <Absol> Trex: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#841 [22:01] <Trex> https://paste.ubuntu.com/p/2TB2D6yh4G/
#842 [22:02] <mattym> Trex, Can you also get the contents of this file C:\Users\Caleb's PC\AppData\Roaming\.minecraft\hs_err_pid9312.log
#843 [22:03] <Trex> https://paste.ubuntu.com/p/bXVZ7gkXrj/
#844 [22:05] <mattym> Trex, Make sure the overlay in Raptr (may be called AMD Gaming Evolved) is turned off, or simply close out Raptr
#845 [22:05] <Trex> Is that it?
#846 [22:05] <mattym> Trex, Hopefully.
#847 [22:07] <Trex> No it still crashed
#848 [22:07] <mattym> Trex, Can you get the new log
#849 [22:08] <Trex> Crash log or launch log
#850 [22:08] <mattym> Trex, See if there is a newer file in the crash logs folder
#851 [22:08] <mattym> Trex, If not, then the launcher_log
#852 [22:10] <Trex> I can't tell so I'm gonna send the launcher_log, if thats more work my bad
#853 [22:10] <Trex> https://paste.ubuntu.com/p/Y95gHXw8Zm/
#854 [22:10] <mattym> Trex, That will be fine
#855 [22:10] <mattym> ??> Trex win/dxdiag
#856 [22:11] <Absol> Trex: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#857 [22:11] <mattym> Trex, While you are doing that, do you happen to have any of the following, Evolve, Razer Synapse/Cortex, or any screen recording software?
#858 [22:12] <Trex> I had screen recording software then I uninstalled it, now I don't crash thanks for the help
#859 [22:12] <CubeTheThird> I feel bad for whoever's named Razer. Keeps getting pinged :p
#860 [22:12] <mattym> lol
#861 [22:12] <mattym> Im sure they either dont care or have muted it for this channel by now
#862 [22:14] <CubeTheThird> yesh what's with these names. Someone's literally S
#863 [22:18] * BatSniper404 [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has joined #minecrafthelp
#864 [22:19] <BatSniper404> Hi.. My MC 1.13 keeps crashing.. i have done a full wipe of my .minecraft folder and reinstalled the game but it still keeps crashing out of the blue can someone help please?
#865 [22:20] <CubeTheThird> BatSniper404, do you get a crash report?
#866 [22:20] <BatSniper404> yes
#867 [22:21] <BatSniper404> would u like me to paste it somewhere?
#868 [22:21] <CubeTheThird> BatSniper404, paste it onto http://paste.ubuntu.com and give the URL here.
#869 [22:21] <BatSniper404> Ok
#870 [22:22] <BatSniper404> https://paste.ubuntu.com/p/ndq8FBH4TQ/
#871 [22:22] <CubeTheThird> BatSniper404, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#872 [22:24] <BatSniper404> Hmm.. thats odd.. this PC isnt the newest but its not that old.. im running Windows 10 32 bit.. on an Intel HD Graphics 3000.. On my old PC i was running the same OS but the PC was much older and MC worked fine
#873 [22:25] <mattym> BatSniper404, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#874 [22:25] <BatSniper404> Ok let me check
#875 [22:26] <CubeTheThird> hmm odd. I thought that was for intel 4 series. In any case, your graphics card isn't officially supported on Windows 10, but is newer than that for certain
#876 [22:26] <yuken> HD 3000 isn't supported on Win10?
#877 [22:26] <BatSniper404> Oh they were on, not sure how but i have just turned them off
#878 [22:26] <mattym> Yeah thats the second time ive seen the ig4 error on a IHD 2000/3000
#879 [22:27] <CubeTheThird> nah Intel discontinued support for it before windows 10 was released
#880 [22:27] <CubeTheThird> there are no official drivers from Intel for it
#881 [22:27] <yuken> Huh, they did. I wonder how I run my HD 3000 on Win10 then
#882 [22:27] <yuken> Microsoft drivers?
#883 [22:27] <BatSniper404> yuken Not sure.. im just as confused.. the PC is a Dell XPS
#884 [22:27] <BatSniper404> an older one
#885 [22:27] <yuken> BatSniper404, well, it's old. That's it.
#886 [22:27] <CubeTheThird> for some people, the driver carried over when upgrading from an older version of windows
#887 [22:27] <BatSniper404> Well anyways i have turned off VBOs
#888 [22:27] <yuken> My GPU from 2006 still has drivers for Windows 10. Another PC I have from 2011 has no GPU drivers for 10.
#889 [22:27] <mattym> yuken, As long as you have the old drivers it works. Also need to have java 8 update below 60
#890 [22:27] <yuken> It all depends on manufacturer support.
#891 [22:28] <yuken> CubeTheThird, this is with fresh installs, out of the box, though.
#892 [22:28] <yuken> odd.
#893 [22:28] <CubeTheThird> Nvidia has the longest standing support for their cards I find
#894 [22:28] <CubeTheThird> huh. Interesting
#895 [22:28] <CubeTheThird> ah right. Forgot about the java version bit
#896 [22:28] <BatSniper404> yeah Nvidia Cards are very reliable
#897 [22:28] <yuken> I think Windows 10 will provide its own drivers for the HD 3000 though.
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#899 [22:28] <yuken> and nah, it's probably AMD with better support for modern OSes.
#900 [22:28] <mattym> yeah but they dont support OpenGL
#901 [22:29] <yuken> They definitely do, mattym.
#902 [22:29] <yuken> I just ran Minecraft on em, with dGPU disabled.
#903 [22:29] <BatSniper404> mattym so i turned off VBOs is my problem solved?
#904 [22:29] <yuken> BatSniper404, try and see.
#905 [22:29] <mattym> yuken, Thats cause the dGPU provides the open GL support
#906 [22:29] <BatSniper404> Ok
#907 [22:29] <yuken> mattym, dGPU is disabled entirely though.
#908 [22:29] <yuken> If it were running... battery life would be 15 minutes.
#909 [22:30] <mattym> I did the same with ig4 on win10
#910 [22:30] <yuken> It works without drivers for the dGPU installed too, as those aren't automatically grabbed :o
#911 [22:30] <CubeTheThird> AMD discontinued support for my GPU a while ago :(
#912 [22:31] <BatSniper404> mattym seems like its working now.. Thanks a ton
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#914 [22:31] <BatSniper404> But while im still here.. you guys seem to know a thing or two about PCs
#915 [22:32] <BatSniper404> So can someone tell me the Ryzen equivalent to an 8th gen i7
#916 [22:32] * CubeTheThird adjusts nerd glasses
#916 [22:32] <mattym> Still not sure why its getting the ig4 error, when i thought the 2000/3000 were ig7, at least thats how they used to show up in the error log
#917 [22:32] <yuken> There is none. Ryzen 1 & 2 are great CPUs
#918 [22:32] <yuken> but the i7-8700k beats them.
#919 [22:32] <BatSniper404> Ahh ok
#920 [22:32] <yuken> But, I'd just buy an R5 1600/2600 for $160 and be done with it, BatSniper404.
#921 [22:32] <CubeTheThird> are you talking about core-count, or speed?
#922 [22:32] <BatSniper404> Yeah idk a thing about Ryzen cpu's
#923 [22:32] <yuken> CubeTheThird, even with +2c, the Ryzen is stomped by the 8700k.
#924 [22:33] <CubeTheThird> I have a Ryzen
#925 [22:33] <CubeTheThird> I love it
#926 [22:33] <yuken> CubeTheThird, oh no, it's a great series of CPUs, screw Intel, but still :p
#927 [22:33] <yuken> BatSniper404, but, why would you even need an i7?
#928 [22:33] <BatSniper404> Idk thats a good point
#929 [22:33] <CubeTheThird> I have a Ryzen 1600, because 6 core/12 thread is great for compiling programs
#930 [22:33] <BatSniper404> Cause im in the market for a new laptop
#931 [22:33] <mattym> Ryzen's are about on par as long as you have a motherboard that can handle running the RAM at the speeds Ryzen likes
#932 [22:34] <mattym> 8th Gen i#'s are a little better out of the box
#933 [22:34] <CubeTheThird> Ryzen also consumes a lot less power
#934 [22:34] <yuken> BatSniper404, what budget?
#935 [22:34] <BatSniper404> and id rather pay good money and get a good preformance
#936 [22:34] <yuken> And, do you want to be able to swap your GPU out in this laptop?
#937 [22:35] <BatSniper404> Preferably under 1k.. and im aware an 8th gen i7 laptop under 1k is scarce
#938 [22:35] <yuken> Do you want a swappable GPU or no?>
#939 [22:35] <BatSniper404> Yeah that would be nice
#940 [22:35] <mattym> BatSniper404, I got an Asus laptop with 7th gen i7 and gtx 1060 for just under 1k.
#941 [22:35] <yuken> Then you're looking at a minimum of $1500 for a workstation with a GPU.
#942 [22:36] <yuken> If you don't want a swappable GPU, it's more $999
#943 [22:36] <BatSniper404> Hmm
#944 [22:36] <yuken> https://www.dell.com/en-us/work/shop/workstations-isv-certified-dell/new-precision-7730/spd/precision-17-7730-laptop/xctop7730hwus
#945 [22:36] <yuken> https://www.dell.com/en-us/work/shop/dell-laptops-and-notebooks/dell-g5-15/spd/g-series-15-5587-laptop/cag15w10pc1629p
#946 [22:37] <yuken> First one is a Workstation - you want 17" to fit high-power GPUs in. 2nd one is a consumer-gamer thing, GTX 1060, 8300H, 16GB of RAM - really nice.
#947 [22:38] <yuken> Not sure if this is for here or #minecraft, but: how many servers do you think one could run across 40 threads of a 2.2GHz Ivy Bridge XEON, an E5-2660 v2, if each server had about 6 players?
#948 [22:38] <yuken> And all servers were fully populated.
#949 [22:38] <yuken> ... 20 threads*
#950 [22:38] * BatSniper404 [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has joined #minecrafthelp
#951 [22:38] <BatSniper404> Hi im back
#952 [22:38] <BatSniper404> yuken
#953 [22:38] <BatSniper404> What about external GPUs
#954 [22:39] <yuken> Mediocre option.
#955 [22:39] <BatSniper404> and not those Razer rip offs
#956 [22:39] <mattym> yuken, Each instance would at best make use of 2 threads, really just 1 each with some stuff offloaded to a 2nd (MC sucks at multicore/thread).
#957 [22:39] <yuken> Hm.
#958 [22:39] <mattym> yuken, So depending on if you have enough RAM, you could do 10.
#959 [22:39] <yuken> I'm thinking one could run about 2 servers per physical core then, mattym.
#960 [22:39] * BatSniper404 [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has quit. (Client Quit)
#961 [22:40] <yuken> As you can just split the CPU resources per vCPU, 1.1GHz * 2 for each server, which for 6 players in vanilla should be enough on Ivy Bridge
#962 [22:40] <yuken> Is there any way I can emulate a full load on a Minecraft server and get debug logs telling me whether ticks are behind or not, so I can test that out?
#963 [22:40] <mattym> BatSniper404, These days, to really make use of a external GPU, you need a fairly high prices computer anyway.
#964 [22:40] <XxAwesomeGALxX> Guys my minecraft launcher is invisible and i wont be able to play java until they find a fix for it :(
#965 [22:41] <mattym> XxAwesomeGALxX, Do you mean you get the icon on your taskbar but dont see the launcher window?
#966 [22:41] <XxAwesomeGALxX> Yes
#967 [22:41] <mattym> XxAwesomeGALxX, Windows 10?
#968 [22:41] <XxAwesomeGALxX> I think
#969 [22:41] <mattym> XxAwesomeGALxX, Hold down the shift key, then right click the icon and select Maximize.
#970 [22:42] <XxAwesomeGALxX> THX I CAN PLAY MC JAVA
#971 [22:42] <XxAwesomeGALxX> BYE IMMA PLAY MC
#972 [22:43] <yuken> Maybe I jsut gotta run 120 minecraft clinets at once so I can connect them all to the servers and test it myself
#973 [22:45] <mattym> yuken, Install a chunkloading mod, and load the equivalent on the worst case
#974 [22:45] <yuken> Hm.
#975 [22:46] <yuken> I could do that, and just have a bunch of command blocks hooked up to TNT and other redstone contraptions
#976 [22:46] <yuken> Good idea, thanks.
#977 [23:04] * heatman109 [webchat@45.72.136.243] has joined #minecrafthelp
#978 [23:04] <heatman109> Hello
#979 [23:05] <heatman109> my minecraft 1.13 keeps crashing after i launch it
#980 [23:07] <heatman109> im able to start it up, but after i press any buttons it crashes
#981 [23:12] * jennco [webchat@ip70-181-177-197.sd.sd.cox.net] has joined #minecrafthelp
#982 [23:15] <jennco> hi, when i try to play a certain world, my game crashes almost immediately. any tips on what to do? here's the pastebin crash report: https://pastebin.com/9WaKuEA6
#983 [23:18] * zellon109 [webchat@50-46-109-87.evrt.wa.frontiernet.net] has joined #minecrafthelp
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