#1 [00:48] * Woody [webchat@cpe-1-223-131-19.bpw7-r-032.way.wa.bigpond.net.au] has joined #minecrafthelp
#2 [00:49] <Woody> Getting this error when i try to launch vanilla mc 1.13 Unable to save download. hurt2.ogg
#3 [00:51] * Woody [webchat@cpe-1-223-131-19.bpw7-r-032.way.wa.bigpond.net.au] has quit. (Client Quit)
#4 [00:57] * nathan3821 [webchat@184-91-13-92.res.bhn.net] has joined #minecrafthelp
#5 [00:57] <nathan3821> i forgot my old email for my old account
#6 [00:58] <nathan3821> it says it had been migrated but dont know the email
#7 [00:58] <nathan3821> or password
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#10 [01:02] <UberChaplin> Yesterday I was unable to login, I seemingly forgot my password, no sweat I reset it. Literally as soon as I reset it I tried logging in and it gave me another failure. I reset it a couple times gave up waited a day and tried again. I still can't get in and I tried resetting my password a 4th time and I still am locked out. I don't understand what
#11 [01:02] <UberChaplin> I am doing wrong :(
#12 [01:22] * Webchat_98280 [webchat@95.158.180.98] has joined #minecrafthelp
#13 [01:25] <Webchat_98280> I have this problem when i want to play 1.13 I press the "Play" button in the launcher it turns into "Preparing" for a second or two and then nothing happens, tried pressing it again and still nothing. I updated my graphic drivers and java to make sure nothing is out of date and also reinstalled the launcher. This is happening only when I want to p
#14 [01:25] <Webchat_98280> lay version 1.13 or newer.
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#19 [03:56] * Frisk [~piotrex43@79.163.215.94.ipv4.supernova.orange.pl] has joined #minecrafthelp
#20 [04:02] * F0X [webchat@HSI-KBW-095-208-248-178.hsi5.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#21 [04:03] <F0X> My Vanilla Minecraft freezes everytime i tab out or start the game in fullscreen, with optifine this doesnt happen
#22 [04:53] * jomanakk [webchat@host-156.202.19.115-static.tedata.net] has joined #minecrafthelp
#23 [04:53] <jomanakk> hello
#24 [04:53] <jomanakk> uhhh
#25 [04:53] <jomanakk> plz my game is crash
#26 [04:53] <jomanakk> and i need help
#27 [04:54] <jomanakk> the lateast snapshots does do error every time i open it
#28 [07:10] * Jonas1300 [webchat@188-178-120-231-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#29 [07:11] <Jonas1300> Hi.
#30 [07:13] <Jonas1300> Hello, i Can't open my mincraft 1.13, it's just crach when i open it. plzzz help me :D
#31 [07:26] * XCookieMonster0X [webchat@d4-50-5-6.try.wideopenwest.com] has joined #minecrafthelp
#32 [07:27] <XCookieMonster0X> When ever I play no skins will show up everyone is either Steve or Alex
#33 [07:32] <XCookieMonster0X> Also when ever I load my Minecraft I have to go to task manager and end the minecraft launcher other wise I'll get the message a game is already running, or it won't even open.
#34 [07:41] * Jonas1300 [webchat@188-178-120-231-dynamic.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#35 [07:52] * SunSun [webchat@ip-static-94-242-245-217.server.lu] has joined #minecrafthelp
#36 [08:19] * sokol [webchat@c-73-248-179-66.hsd1.nj.comcast.net] has joined #minecrafthelp
#37 [08:19] <sokol> hey guys its me again
#38 [08:20] <sokol> so
#39 [08:20] <sokol> I want to change my skin, which requires me to enter security questions
#40 [08:20] <sokol> So I try to reset them
#41 [08:20] <sokol> except the email linked with the account is no longer accessable
#42 [08:21] <sokol> but if I try to change the email I have to answer security questions
#43 [08:21] <sokol> what am I suppose to do?
#44 [08:29] * Xx_Franziska_xX [webchat@p57981D51.dip0.t-ipconnect.de] has joined #minecrafthelp
#45 [08:31] <Xx_Franziska_xX> there is a problem with my java i downloaded it and still minecraft says it can not be started
#46 [08:34] <Xx_Franziska_xX> there is a problem with my java i downloaded it and still minecraft says it can not be started pleas answer me it's urgent
#47 [08:38] <sokol> prepare to wait hours
#48 [08:38] <Xx_Franziska_xX> okay
#49 [08:55] * XCookieMonster0X [webchat@d4-50-5-6.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#50 [09:14] * keisuke [webchat@103.254.155.26] has joined #minecrafthelp
#51 [09:16] * BrokenRedeemCode [webchat@204.16.37.149] has joined #minecrafthelp
#52 [09:18] <BrokenRedeemCode> Hi I recieved a redeem code to get Minecraft on another device is telling me its been used
#53 [09:19] * keisuke [webchat@103.254.155.26] has quit. (Client Quit)
#54 [09:19] * Pl4erg4me [webchat@host-091-097-093-150.ewe-ip-backbone.de] has joined #minecrafthelp
#55 [09:20] <Pl4erg4me> please help my game crashed with this code stage: fatal! code: Process crashed with exit code -805306369
#56 [09:21] * CoolManWhoNeedsSomeHelpWithMCL [webchat@05456248.skybroadband.com] has joined #minecrafthelp
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#59 [10:36] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#60 [10:37] <Greymagic27> Would it be possible for someone to help me with this? https://www.minecraftforum.net/forums/support/java-edition-support/2919761-minecraft-launches-in-silent-mode
#61 [10:38] * CoolManWhoNeedsSomeHelpWithMCL [webchat@05456248.skybroadband.com] has joined #minecrafthelp
#62 [10:38] <CoolManWhoNeedsSomeHelpWithMCL> i need help i dont know what my really old account what email its on
#63 [10:38] <CoolManWhoNeedsSomeHelpWithMCL> i have a few
#64 [10:39] <Greymagic27> Have you tried all of the ones you can think of?
#65 [10:39] <mattym> Greymagic27, Any chance you have started the game with no audio output plugged in?
#66 [10:39] <CoolManWhoNeedsSomeHelpWithMCL> yes i tried
#67 [10:39] <mattym> CoolManWhoNeedsSomeHelpWithMCL, First please use the /nick command to shorten your name
#68 [10:39] <Greymagic27> It isn't me having the problem, But I will suggest that. Thanks mattym
#69 [10:39] <CoolManWhoNeedsSomeHelpWithMCL> any site that can tell me if i have accounts on my email?
#70 [10:39] <mattym> coolMan, Thank you, ok, is the account Migrated or not?
#71 [10:40] <coolMan> No
#72 [10:40] <mattym> coolMan, In that case you will need to contact Mojang for support with that issue, see the info Absol writes below
#73 [10:40] <mattym> ??> coolMan account/send-email
#74 [10:40] <Absol> coolMan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#75 [10:40] <Absol> coolMan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#76 [10:45] <Greymagic27> ??> Greymagic27 42
#77 [10:45] <Absol> Greymagic27: Have you tried turning it off and on again? The universal fix.
#78 [10:45] <Greymagic27> That was a test ^
#79 [10:45] <Greymagic27> Just so I know the prefix
#80 [10:46] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#81 [10:46] * coolMan [webchat@05456248.skybroadband.com] has joined #minecrafthelp
#82 [10:47] <coolMan> Hi i need help im not sure of my name on MC i need help migrating
#83 [10:48] <mattym> coolMan, You will need to fill out that support form you were linked for any account related issues.
#84 [10:48] <coolMan> can i have the link again pls
#85 [10:48] <mattym> ??> coolMan account/send-email
#86 [10:48] <Absol> coolMan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#87 [10:48] <Absol> coolMan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#88 [10:49] * coolMan [webchat@05456248.skybroadband.com] has quit. (Client Quit)
#89 [10:49] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#90 [10:52] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has quit. (Client Quit)
#91 [10:53] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#92 [10:55] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#93 [11:07] <Greymagic27> Help with this: https://www.minecraftforum.net/forums/support/java-edition-support/2919761-minecraft-launches-in-silent-mode#c6.
#94 [11:07] <Greymagic27> They have tried everything I can think of but to no avail
#95 [11:07] <Greymagic27> I really want to help them but I am at a loss
#96 [11:08] <Odysseius> ??> Greymagic27 win/dxdiag
#97 [11:08] <Absol> Greymagic27: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#98 [11:15] * KingCallum11 [webchat@209.126.90.115] has joined #minecrafthelp
#99 [11:15] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#100 [11:15] <KingCallum11> hello, i cannot login to my minecraft account could you please help me?
#101 [11:17] <Odysseius> KingCallum11, What does it say when you try?
#102 [11:17] <KingCallum11> it says: couldnt connect to the server Odysseius
#103 [11:18] <KingCallum11> i have restarted my router and that hasn't worked
#104 [11:18] <Odysseius> ??> KingCallum11 tools/hjt
#105 [11:18] <Absol> KingCallum11: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#106 [11:18] <Absol> KingCallum11: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#107 [11:18] <Odysseius> KingCallum11, Make sure you start it as an Administrator.
#108 [11:20] <KingCallum11> https://paste.ubuntu.com/p/sgQjgFQz9d/
#109 [11:22] <Odysseius> KingCallum11, Did it say anything about hosts when you run the program?
#110 [11:22] <KingCallum11> no, it didnt
#111 [11:23] <Odysseius> KingCallum11, Does it happen just on the launcher, or on the website as well?
#112 [11:24] <KingCallum11> the website says "An error prevented your request from being processed. Please try again."
#113 [11:25] <Odysseius> KingCallum11, Alright, first attempt: Reinstall Avast and remove Webcompanion.
#114 [11:27] * COELHOVIGATIVO [webchat@170.78.67.114] has joined #minecrafthelp
#115 [11:28] * KingCallum11 [webchat@209.126.90.115] has quit. (Quit: webchat.esper.net)
#116 [11:30] * KingCallum11 [webchat@209.126.90.115] has joined #minecrafthelp
#117 [11:30] <KingCallum11> ok i have done that
#118 [11:30] <Odysseius> KingCallum11, Any change?
#119 [11:31] <KingCallum11> no changes
#120 [11:31] <Odysseius> KingCallum11, So it's stil lnot working?
#121 [11:31] <KingCallum11> no Odysseius. it has the same message
#122 [11:31] <Odysseius> KingCallum11, Remove the Internet Download Manager. It sounds very sketchy to me.
#123 [11:33] <KingCallum11> done
#124 [11:33] <KingCallum11> not worked Odysseius
#125 [11:34] <Odysseius> ??> KingCallum11 av/adwcleaner
#126 [11:34] <Absol> KingCallum11: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#127 [11:34] <Absol> KingCallum11: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#128 [11:37] * KingCallum11 [webchat@209.126.90.115] has quit. (Quit: webchat.esper.net)
#129 [11:44] * bktc [webchat@75-129-80-222.static.aldl.mi.charter.com] has joined #minecrafthelp
#130 [11:51] * XCookieMonster0X [webchat@d4-50-5-6.try.wideopenwest.com] has joined #minecrafthelp
#131 [11:53] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#132 [11:53] * XCookieMonster0X [webchat@d4-50-5-6.try.wideopenwest.com] has quit. (Client Quit)
#133 [11:54] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has quit. (Client Quit)
#134 [11:54] * KingCallum11 [webchat@136.0.99.75] has joined #minecrafthelp
#135 [11:54] <KingCallum11> hello again
#136 [11:54] <KingCallum11> it still hasnt worked Odysseius
#137 [11:55] <Odysseius> ??> KingCallum11 av/malwarebytes
#138 [11:55] <Absol> KingCallum11: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#139 [11:55] <Absol> KingCallum11: Download it here: https://www.malwarebytes.org/
#140 [11:55] <Absol> KingCallum11: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#141 [11:57] <mattym> KingCallum11, Are you using a proxy or VPN?
#142 [11:57] <KingCallum11> i am not using a vpn or proxy
#143 [11:58] <mattym> KingCallum11, Are you on your home internet connection?
#144 [11:58] <KingCallum11> i am.
#145 [11:58] <mattym> KingCallum11, Are you using a different connection to connect to this chat, than you are using to connect to the game?
#146 [11:59] <KingCallum11> no, same internet connection through talktalk
#147 [11:59] <mattym> KingCallum11, Then why does your connection show up as coming from a hosting service and not a residential ISP?
#148 [11:59] <KingCallum11> idk?
#149 [11:59] <KingCallum11> i have no idea
#150 [12:00] <mattym> KingCallum11, Does someone else manage your internet connection?
#151 [12:00] <KingCallum11> maybe it's because i am using one of those tplink wireless to wired connector
#152 [12:00] <KingCallum11> mattym my mom manages it
#153 [12:00] <mattym> KingCallum11, Because if the game servers see the same connection we do here, you will not be able to log in from that network/setup. And no an adapter would not cause this.
#154 [12:00] <mattym> KingCallum11, You may want to ask and make sure it is not set up differently than normal.
#155 [12:01] <KingCallum11> asking now, will get back
#156 [12:03] <KingCallum11> my mom said "it was set up normally but youre pc might see it differently
#157 [12:03] <KingCallum11> and my settings say it is a "Private network"
#158 [12:06] <mattym> KingCallum11, Well, the way any service sees your connection, is as one belonging to a hosting service. Most of which will be blocked by the Mojang login system. If your connection is supposed to be through Talk-Talk you may want to contact them about why its not showing up properly.
#159 [12:06] <Odysseius> oh dear, I may be going with TalkTalk soon :|
#160 [12:06] <mattym> KingCallum11, Also if you are using a wireless connection, are you sure you are connected to your network, and not someone elses?
#161 [12:07] <KingCallum11> i am using a wired connection, my internet wireless broke 1yr ago
#162 [12:07] <KingCallum11> will email/ get in contact with talktalk
#163 [12:07] <mattym> KingCallum11, So you are directly connected to the modem/router?
#164 [12:07] <KingCallum11> router yes
#165 [12:08] <KingCallum11> but a tplink thing is saving me having a 20m cable up the stairs
#166 [12:11] <mattym> KingCallum11, Yeah unless that is picking up someone elses network with the same hardware, its not the cause of the problem.
#167 [12:12] * e_l1997 [~quassel@193.182.1.200] has joined #minecrafthelp
#168 [12:13] <KingCallum11> i am just a little bit on edge because this has never happened before. i was able to login yesterday though so??? idk whats happened in 11 1/2 hrs?
#169 [12:14] <mattym> KingCallum11, Anyone else with access to the computer or network?
#170 [12:15] <KingCallum11> an ipad, alcatel tablet and 3 phones. no other computers. but occationally i will go on my moms old laptop. of which i have no internet access on
#171 [12:15] <KingCallum11> so no
#172 [12:15] <KingCallum11> just my desktop
#173 [12:16] <mattym> KingCallum11, Can you do me a favor. Either on one of the tablets or phones, connect to the home wifi, then join this chat on that device.
#174 [12:17] <KingCallum11> i just thought, my router stopped responding and the tplink connection works, maybe thats why?
#175 [12:18] <KingCallum11> TP-LINK_283
#176 [12:19] <mattym> KingCallum11, Are you saying that your router is offline, but you still have internet access on that computer?
#177 [12:20] <KingCallum11> no my router works and i am plugged in through this https://www.currys.co.uk/gbuk/computing-accessories/networking/powerline/tp-link-wpa4220-wifi-powerline-adapter-kit-av600-twin-pack-10153178-pdt.html?store=2388&&istCompanyId=bec25c7e-cbcd-460d-81d5-a25372d2e3d7&istItemId=xwimapippl&istBid=t&srcid=198&cmpid=ppc~gg~1014%20(PLA)%20TP%20-%20Link%20Ex
#178 [12:20] <KingCallum11> cluding%20Smart%20Tech~1014%20(PLA)%20TP%20-%20Link%20Excluding%20Smart%20Tech%20ad%20group~Exact&mctag=gg_goog_7904&kwid=GOOGLE&device=c&ds_kids=92700027928120909&PLA=1&tgtid=1014%20(PLA)%20TP%20-%20Link%20Excluding%20Smart%20Tech&gclid=Cj0KCQjw77TbBRDtARIsAC4l83nQOz8KepGGjMoayAQfHZCwNcLviZrskZqsHlsc1i0Ru0HMxHqDDDIaAqNDEALw_wcB&gclsrc=aw.ds which
#179 [12:20] <KingCallum11> is plugged into my pc via ethernet
#180 [12:20] * crazycrafter321 [webchat@185.20.194.128] has joined #minecrafthelp
#181 [12:22] <mattym> KingCallum11, Can you see what I said about trying to connect via one of the tablets to the chat, make sure the tablet is connected to the wifi
#182 [12:22] <KingCallum11> kk
#183 [12:22] <Odysseius> KingCallum11, Also, if you open this website, what country does it say you are in?: https://ipcim.com/en/?p=where
#184 [12:22] <crazycrafter321> every time i load up minecraft and try to connect to a single player or a multiplayer it goes to not reponding but never crashes just stays like that and doesnt work
#185 [12:22] <crazycrafter321> how do i fix this?
#186 [12:22] <Odysseius> ??> crazycrafter321 launcher/log
#187 [12:23] <Absol> crazycrafter321: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#188 [12:23] <Odysseius> crazycrafter321, Please copy the log after the game has crashed.
#189 [12:23] <crazycrafter321> ok
#190 [12:25] * Kingcallum11Tablet [webchat@host-84-13-96-69.opaltelecom.net] has joined #minecrafthelp
#191 [12:25] <Kingcallum11Tablet> Hello
#192 [12:25] <Kingcallum11Tablet> Hi
#193 [12:25] <Kingcallum11Tablet> Tablet here
#194 [12:25] <mattym> Kingcallum11Tablet, Ok
#195 [12:25] <KingCallum11> that was me
#196 [12:26] <mattym> KingCallum11, Ok, the tablet is showing up from the TalkTalk network, so it is definitely something on the PC itself causing an issue.
#197 [12:26] <mattym> KingCallum11, Lets continue with that MWB scan and see if that picks up the problem
#198 [12:26] <KingCallum11> i am connected through my tplink thing i previously said
#199 [12:26] <mattym> ??> KingCallum11 av/malwarebytes
#200 [12:26] <Absol> KingCallum11: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#201 [12:26] <Absol> KingCallum11: Download it here: https://www.malwarebytes.org/
#202 [12:26] <KingCallum11> as my pc's card died i had to use this
#203 [12:26] <Absol> KingCallum11: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#204 [12:27] <KingCallum11> ok
#205 [12:27] <KingCallum11> i got to restart
#206 [12:27] <KingCallum11> be back in a few minutes
#207 [12:27] <mattym> KingCallum11, The TPlink adapter would not cause that issue,
#208 [12:27] <mattym> KingCallum11, It will be some sort of software on the PC
#209 [12:28] <KingCallum11> http://prntscr.com/kh55ol my settings on pc
#210 [12:28] <KingCallum11> gotta restart for malwarebytes
#211 [12:28] <KingCallum11> be back soon
#212 [12:29] * KingCallum11 [webchat@136.0.99.75] has quit. (Quit: webchat.esper.net)
#213 [12:30] * Kingcallum11Tablet [webchat@host-84-13-96-69.opaltelecom.net] has quit. (Quit: webchat.esper.net)
#214 [12:33] * MrRandom1 [webchat@149.255.222.38] has joined #minecrafthelp
#215 [12:33] <MrRandom1> hello
#216 [12:33] <Odysseius> MrRandom1, Hello
#217 [12:34] * Asuri_Sol [webchat@ip56585d53.direct-adsl.nl] has joined #minecrafthelp
#218 [12:35] <Asuri_Sol> Hey Hey, My game keeps crashing and I'm seeing this exit code in the log, I keep getting this exit code: 21:31:45 monitor Process crashed with exit code -805306369. I don't know what to do, all my drivers/system is up to date... Thanks in advance
#219 [12:35] <Odysseius> Asuri_Sol, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord. If you don't have Discord, let me know.
#220 [12:36] <MrRandom1> am having problems with minecraft on windows 10, when i use a high version of java it gives me an error, "Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" without mods, "Error: org.lwjgl.LWJGLException: Pixel format not accelerated" with mods, this problem doesn't happen with anything othe
#221 [12:36] <MrRandom1> r then windows 10, and if i use an old version of java it works perfectly
#222 [12:36] <MrRandom1> DxDiag: https://paste.ubuntu.com/p/94tj3W96fB/
#223 [12:38] <mattym> MrRandom1, Your graphics hardware is not fully supported by Intel on Windows 10. Using an older Java or the one bundled with the game works around the issue.
#224 [12:39] <mattym> MrRandom1, But any versions of Java above the one packaged with the game, will not allow it to work.
#225 [12:39] <Odysseius> MrRandom1, Yeah no, that laptop should not be on Windows 10.
#226 [12:39] <MrRandom1> if i use an old version of java i have problems with gradle
#227 [12:40] <mattym> MrRandom1, If and when Minecraft needs a higher Java version, you will need to revert to and older version of Windows to keep using that computer.
#228 [12:40] <Odysseius> MrRandom1, The launcher always comes with an version that works.
#229 [12:41] * sean [webchat@cpc139172-sprt3-2-0-cust99.17-2.cable.virginm.net] has joined #minecrafthelp
#230 [12:41] <sean> hi is someone here to help
#231 [12:41] <Odysseius> sean, Yes, how can we help?
#232 [12:42] * crazycrafter321 [webchat@185.20.194.128] has joined #minecrafthelp
#233 [12:42] <MrRandom1> i need atleast java 8u102 to work correctly with gradle, the one minecraft comes with is 8u51
#234 [12:42] <MrRandom1> in code i mean
#235 [12:42] * crazycrafter321 [webchat@185.20.194.128] has quit. (Client Quit)
#236 [12:43] <mattym> MrRandom1, Nothing you can do other than reinstall an older Windows.
#237 [12:43] <Odysseius> MrRandom1, And the one Minecraft comes with is completely seperate from your local installation.
#238 [12:43] <sean> is the anyway i can change my username or find out what it is as trying to access my mojang account and it wants me to Migrate my account buy cant remember my username and i cant actually log in unless i do this as i have just reset the password
#239 [12:43] <Odysseius> oh, ignore me.
#240 [12:43] <Odysseius> sean, Do you still have access to the email address used?
#241 [12:43] <sean> yes
#242 [12:43] <sean> as i changed the password
#243 [12:44] <Odysseius> sean, Check for emails from Mojang then, I'm sure one of them will have the Username.
#244 [12:44] <Odysseius> sean, Also, when did you create the account?
#245 [12:44] <MrRandom1> Odysseius, yes i know, but i need to fix the error in intellij, anything lower then 102 is hard to use, and if i use 102 it gives me the problem i was talking about
#246 [12:44] <mattym> sean, If the account is unmigrated., the password you changed was just for the Mojang account, not the actual account that you need to migrate.
#247 [12:45] <mattym> MrRandom1, Look, as already stated, that computer never should have been updated to Win 10.
#248 [12:45] <Odysseius> MrRandom1, I see. Like I said, that laptop should not be running Windows 10, HP is horrible when it comes to long-term support.
#249 [12:45] <sean> i have but its been years since had anything and maybe 5 years since created the account and i got email to reset password before as needed to change password as didnt know it but no username
#250 [12:46] <mattym> MrRandom1, You can either use an older version of Windows, in which case it will not matter what Java version you use for the game. Or use a different computer.
#251 [12:46] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#252 [12:46] <mattym> MrRandom1, Any version above the bundled Java will prevent Minecraft from working on that hardware in Windows 10.
#253 [12:46] * shnopy [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#254 [12:46] <shnopy> Anyone need support?
#255 [12:47] <MrRandom1> ok am fine with switching to an older version of windows, but may i atleast know why it works in windows 8.1 and not 10?
#256 [12:47] <Odysseius> shnopy, No, do you?
#257 [12:47] <mattym> MrRandom1, Because that hardware is not supported on Win 10
#258 [12:47] <shnopy> No, I am here to give support
#259 [12:47] <Odysseius> sean, Did you use email address or username to log in when it was working?
#260 [12:47] <Odysseius> sean, Did you use email address or username to log in when it was working?
#261 [12:48] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has left #minecrafthelp
#262 [12:48] * Asuri_Sol [webchat@ip56585d53.direct-adsl.nl] has joined #minecrafthelp
#263 [12:48] <mattym> MrRandom1, When the game uses the older java, it works around the lack of drivers.
#264 [12:49] <mattym> MrRandom1, But changes in the Java versions after that, require the drivers to work properly, and with no Win10 drivers for that hardware, it cannot be done.
#265 [12:49] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#266 [12:49] <MrRandom1> mattym, so there is nothing i can do other then switch os?
#267 [12:50] <mattym> MrRandom1, What you really need is a new computer. But using Win 8.1 where the hardware has driver support is all you can do with that one.
#268 [12:50] <Odysseius> MrRandom1, I would recommend new hardware.
#269 [12:51] <MrRandom1> ik, but i don't have enough money for new hardware, anyways thanks for the help
#270 [12:51] <MrRandom1> ik, but i don't have enough money for new hardware, anyways thanks for the help
#271 [12:52] * MrRandom1 [webchat@149.255.222.38] has left #minecrafthelp
#272 [12:55] <Asuri_Sol> Hey Hey, MC keeps crashing on startup, someone said ( I think oddysseius) uninstall discord/disable the overlay but none helped. I keep getting exit code: -805306369 All my drivers and system is up to date.
#273 [12:56] <Odysseius> ??> Asuri_Sol av/adwcleaner
#274 [12:56] <Absol> Asuri_Sol: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#275 [12:56] <Absol> Asuri_Sol: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#276 [12:56] * sean [webchat@cpc139172-sprt3-2-0-cust99.17-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#277 [12:57] * Ashton [webchat@host86-154-120-184.range86-154.btcentralplus.com] has joined #minecrafthelp
#278 [12:57] <Ashton> Just downloaded minecraft for the first time in years
#279 [12:57] * Asuri_Sol [webchat@ip56585d53.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#280 [12:58] <Odysseius> Ashton, Yes?
#281 [12:58] <Ashton> When i launch the launcher
#282 [12:58] <Ashton> and try to play single player or multiplayer
#283 [12:58] <Ashton> the game crashes
#284 [12:58] <Greymagic27> Crash report?
#285 [12:58] <Ashton> displaying this error message
#286 [12:58] <Ashton> The game crashed whilst mouseclicked event handler
#287 [12:58] <Ashton> Error: java.lang.IllegalStateException: failed to create a child event loop
#288 [12:58] <Odysseius> ??> Ashton tools/hjt
#289 [12:58] <Absol> Ashton: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#290 [12:58] <Absol> Ashton: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#291 [12:58] <Ashton> No problem give me couple of mins
#292 [13:00] * KingCallum11 [webchat@host-84-13-96-69.opaltelecom.net] has joined #minecrafthelp
#293 [13:00] <KingCallum11> hey all
#294 [13:00] * Texom [webchat@p54B630DE.dip0.t-ipconnect.de] has joined #minecrafthelp
#295 [13:00] <KingCallum11> for some reason its working now????
#296 [13:01] <KingCallum11> no idea what happened?
#297 [13:01] <Texom> Hey, everyx
#298 [13:01] <mattym> KingCallum11, Yeah, the scan probably found the issue.
#299 [13:01] <KingCallum11> hey
#300 [13:01] <mattym> KingCallum11, Can you get one more log
#301 [13:01] <mattym> ??> KingCallum11 tools/hjt
#302 [13:01] <Absol> KingCallum11: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#303 [13:01] <Absol> KingCallum11: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#304 [13:01] <mattym> KingCallum11, This way we can see whats changed and what may have caused it
#305 [13:01] <Texom> everytime i want to start minecraft it crashes. I dont know whats the problem, can someone help me
#306 [13:02] <mattym> ??> Texom launcher/log-txt
#307 [13:02] <Absol> Texom: We need to see your full launcher log, which is created in the game directory.
#308 [13:02] <Absol> Texom: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#309 [13:02] <KingCallum11> https://paste.ubuntu.com/p/27CBPd6vBq/
#310 [13:03] <mattym> KingCallum11, Yeah looks like it removed something called Internet Download Manager, which seems to be malware.
#311 [13:03] <KingCallum11> yeah
#312 [13:03] <KingCallum11> even though i paid money for it
#313 [13:03] <KingCallum11> it looked sketchy
#314 [13:03] <KingCallum11> oh well
#315 [13:03] <mattym> KingCallum11, Yeah, dont mess with that again
#316 [13:03] <KingCallum11> i wont
#317 [13:04] <KingCallum11> Thanks all for my help!
#318 [13:04] <KingCallum11> *Thanks all for helping me
#319 [13:04] <Ashton> https://paste.ubuntu.com/p/mDn9mhKq5J/
#320 [13:05] <Ashton> Have I done this correctly?
#321 [13:05] <Odysseius> Ashton, Remove Webcompanion.
#322 [13:05] <Odysseius> Ashton, Also:
#323 [13:05] <Odysseius> ??> Ashton av/avg
#324 [13:05] <Absol> Ashton: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#325 [13:05] <Absol> Ashton: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#326 [13:06] <Texom> I copy it to the website
#327 [13:07] <Odysseius> Texom, Yes, and then you send us the link to it.
#328 [13:07] <Texom> https://paste.ubuntu.com/p/w6GHRTS7g6/
#329 [13:07] <Texom> Oh sorry
#330 [13:08] <Odysseius> Texom, Please copy the log after your game has crashed.
#331 [13:08] <mattym> Texom, Are you using Discord>
#332 [13:08] <Texom> oh sorry yes i copied it
#333 [13:10] <Texom> no sorry i dont have discord
#334 [13:10] <mattym> ??> Texom tools/hjt
#335 [13:10] <Absol> Texom: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#336 [13:10] <Absol> Texom: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#337 [13:10] <Texom> https://paste.ubuntu.com/p/tdXRpG6Ktn/
#338 [13:11] <mattym> Texom, Get the log from the new directions Absol wrote
#339 [13:14] * Ashton [webchat@host86-154-120-184.range86-154.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#340 [13:15] <Texom> i do, sorry im not so fast
#341 [13:15] <Texom> https://paste.ubuntu.com/p/6B9N4mVk79/
#342 [13:15] <Texom> here, thanks
#343 [13:19] <mattym> Texom, You have Discord installed. Make sure it has been updated
#344 [13:19] <Texom> huh really? oh okay
#345 [13:19] <mattym> Texom, Then after try running the game again.
#346 [13:19] <Texom> how can i update discord
#347 [13:19] <mattym> Texom, Right click the icon in the system tray then select Check for Updates.
#348 [13:20] <Texom> discord is not in my system tray
#349 [13:21] <mattym> Texom, restart the computer/
#350 [13:21] <Texom> hm okey
#351 [13:24] * Ashton [webchat@host86-154-120-184.range86-154.btcentralplus.com] has joined #minecrafthelp
#352 [13:25] * Texom [webchat@p54B630DE.dip0.t-ipconnect.de] has joined #minecrafthelp
#353 [13:26] <Ashton> Hello first try didnt work
#354 [13:26] <Ashton> https://paste.ubuntu.com/p/2tVWTwNFQf/
#355 [13:26] <Texom> okey hey, im back but discord isnt in the system tray
#356 [13:26] <Ashton> Here it is again after running as admin as i didnt the first time by mistake
#357 [13:26] <mattym> Texom, Thats fine, try running the game again.
#358 [13:27] <Odysseius> Ashton, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#359 [13:27] <Texom> okay now it is in there
#360 [13:27] <Texom> i check for updates
#361 [13:27] <Ashton> But i want discord
#362 [13:28] * Nonobstant [webchat@host-213-189-169-235.dynamic.voo.be] has quit. (Quit: webchat.esper.net)
#363 [13:29] <Ashton> Disabling discord overlay failed
#364 [13:29] <Texom> okay i check for updates but nothing happend, minecraft crashed again
#365 [13:33] <Texom> i dont know what i could do know
#366 [13:33] <mattym> ??> Texom av/adwcleaner
#367 [13:33] <Absol> Texom: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#368 [13:33] <Absol> Texom: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#369 [13:33] <Odysseius> Ashton, Uninstall it, see if the issue persists.
#370 [13:35] <Ashton> Ok its still not working
#371 [13:35] * Texom [webchat@p54B630DE.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#372 [13:37] * Louis [webchat@24-177-10-129.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#373 [13:38] <Louis> My game is dramatically more laggy/jumpy since 1.13 on Mac, even on Fast Graphics settings
#374 [13:39] * GreyBot [~Grey@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#375 [13:39] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. (Ping timeout: 383 seconds)
#376 [13:39] * DarkNoddy [DarkNoddy@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#377 [13:43] * Texom [webchat@p54B630DE.dip0.t-ipconnect.de] has joined #minecrafthelp
#378 [13:43] <Texom> okay i cleaned all and restart my system
#379 [13:43] <mattym> Texom, Try the game again.
#380 [13:43] <Texom> okay
#381 [13:44] * Ashton [webchat@host86-154-120-184.range86-154.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#382 [13:45] * Momo_The_Fish [webchat@0543219b.skybroadband.com] has joined #minecrafthelp
#383 [13:45] <Momo_The_Fish> Hello
#384 [13:45] <Texom> it dont works
#385 [13:46] <Momo_The_Fish> It doesn't work*
#386 [13:46] <Momo_The_Fish> I have a problem
#387 [13:46] <mattym> ??> Texom win/reinst
#388 [13:46] <Absol> Texom: You may need to reinstall the locally installed files that Minecraft puts into place.
#389 [13:46] <Absol> Texom: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#390 [13:46] <Texom> sorry for my grammar
#391 [13:47] <Momo_The_Fish> I have a problem
#392 [13:48] <Momo_The_Fish> can somboda helpa meh
#393 [13:50] * Morris_Minecraft [webchat@75-1-177-36.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#394 [13:50] <mattym> Momo_The_Fish, You need to explain what the problem is.
#395 [13:50] * Momo_The_Fish [webchat@0543219b.skybroadband.com] has quit. (Quit: webchat.esper.net)
#396 [13:50] <Texom> no it doesnt works
#397 [13:51] <Morris_Minecraft> hi i need help minecraft isn't launching and the details are 'access denied' an you people help? i would be grateful and thank you in advance.
#398 [13:51] <Morris_Minecraft> can*
#399 [13:53] <Morris_Minecraft> i logged in fine but i cannot launch minecraft.
#400 [13:54] <Morris_Minecraft> and note that i am trying to run 1.12.2
#401 [13:54] * bugattideclan [webchat@213-202-162-193.bas503.dsl.esat.net] has joined #minecrafthelp
#402 [13:55] * DoomBlades [webchat@host-92-14-115-68.as43234.net] has joined #minecrafthelp
#403 [13:55] <Texom> my game is already crahed
#404 [13:55] <Odysseius> Morris_Minecraft, What is the full error message?
#405 [13:55] <Odysseius> ??> Texom av/malwarebytes
#406 [13:55] <Absol> Texom: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#407 [13:55] <Absol> Texom: Download it here: https://www.malwarebytes.org/
#408 [13:55] <Absol> Texom: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#409 [13:55] <DoomBlades> i need help
#410 [13:55] <bugattideclan> anyone got any experience with stopping a human mental breakdown/meltdown with trying for like 5 days consecutively and downloading nearly every video driver in existence trying to fix this game
#411 [13:56] <Texom> i already do a scan
#412 [13:56] <Morris_Minecraft> Error details: Access is denied Filename on disk: javaw.exe Path: C:\Program Files
#413 [13:56] <Morris_Minecraft> (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#414 [13:56] <Morris_Minecraft> Exists: file
#415 [13:56] <Morris_Minecraft> that is the message
#416 [13:59] * Texom [webchat@p54B630DE.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#417 [14:00] <Odysseius> bugattideclan, Could you link your DxDiag?
#418 [14:00] <Odysseius> DoomBlades, What with?
#419 [14:00] <Odysseius> Morris_Minecraft, Start Minecraft as an administrator.
#420 [14:01] <bugattideclan> yah can you link the pastebin thing
#421 [14:03] <DoomBlades> my minecraft is crashing before actually opening the game
#422 [14:03] <Odysseius> ??> bugattideclan win/dxdiag
#423 [14:03] <Absol> bugattideclan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#424 [14:03] <Odysseius> DoomBlades, Does it give you any kind of error message?
#425 [14:04] <bugattideclan> https://paste.ubuntu.com/p/mYyMZfhWRK/
#426 [14:04] <DoomBlades> https://paste.ubuntu.com/p/vS4PBhHBP4/plain/
#427 [14:04] <Odysseius> bugattideclan, Please try the latest one again, and do a "clean install".
#428 [14:05] <bugattideclan> okay well i tried the new one alot and nvidia keep telling me to try all different drivers. Ive tried like 10 different drivers so its not a driver issue im pretty sure
#429 [14:06] <bugattideclan> Somethings stopping any VRAM getting to minecraft. Just before it crashes, in task manager the GPU goes to 0% and the CPU and memory stay at like 9% on the java SE binary thing
#430 [14:06] <Odysseius> bugattideclan, In that case, I'm pretty sure it is a problem with the card itself.
#431 [14:07] <bugattideclan> Yeah im talking to them past few days and they have me trying loads of stuff. Other games work absolutely fine though which is weird. Youd think the most basic game minecraft would be able to run on a GPU that can handle ultra settings for like GTA V and Farcry 5
#432 [14:08] <mattym> bugattideclan, At this point if nothing else has worked, may be an issue with the card itself.
#433 [14:08] <Odysseius> and just because other games work fine doesn't mean there can't be an issue with the card. Minecraft works rather different than the games you mentioned.
#434 [14:10] <bugattideclan> yeah matty seems like it is. I mean ive literally tried every single thing. Ill see what they say about it. See if they can upgrade me to a 1080 or even a 1080TI if i kick uo a fuss. It is annoying tho having to go through this craic
#435 [14:10] <DoomBlades> https://paste.ubuntu.com/p/vS4PBhHBP4/plain/
#436 [14:11] <Odysseius> ??> DoomBlades tools/hjt
#437 [14:11] <DoomBlades> Proces nie mo�e uzyska� dost�pu do pliku, poniewa� jest on u�ywany przez inny proces---
#438 [14:11] <Absol> DoomBlades: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#439 [14:11] <Absol> DoomBlades: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#440 [14:11] * bugattideclan [webchat@213-202-162-193.bas503.dsl.esat.net] has quit. (Quit: webchat.esper.net)
#441 [14:15] * Dominos [webchat@02db3ae4.bb.sky.com] has joined #minecrafthelp
#442 [14:16] <Dominos> Im having problems logging into my minecraft account, each time it is saying "Could not connect to server".
#443 [14:20] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#444 [14:22] * KingCallum11 [webchat@host-84-13-96-69.opaltelecom.net] has quit. (Quit: webchat.esper.net)
#445 [14:25] <Odysseius> ??> Dominos tools/hjt
#446 [14:25] <Absol> Dominos: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#447 [14:25] <Absol> Dominos: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#448 [14:25] * JamezMeep [webchat@host109-145-228-21.range109-145.btcentralplus.com] has joined #minecrafthelp
#449 [14:26] <Dominos> Ok, just to say, i have previously used McLeaks but i uninstalled it now, didnt enter my minecraft infomation though
#450 [14:27] <JamezMeep> So basically, I bought an optifine cape right and it worked. Mojang reset my password for my account and I am currently not able to log into minecraft. I reset it twice after and it still doesn't work. I can't log into the website and now I can't even log in with other accounts
#451 [14:27] <Odysseius> Dominos, Well, then we can skip the HJT step.
#452 [14:27] <Dominos> Allright
#453 [14:27] <Odysseius> Dominos, Please be aware that tools like MCLeaks are illegal and very dangerous.
#454 [14:27] <Odysseius> Dominos, Please make sure you do a full virus check.
#455 [14:27] <Dominos> Yes i know that know and i regret using it
#456 [14:27] <Odysseius> ??> JamezMeep login/throttle
#457 [14:27] <Absol> JamezMeep: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#458 [14:27] <Absol> JamezMeep: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#459 [14:27] <Odysseius> Dominos, It is simple to fix.
#460 [14:28] <Odysseius> ??> Dominos win/hosts/edit
#461 [14:28] <Absol> Dominos: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#462 [14:28] <Absol> Dominos: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#463 [14:28] <JamezMeep> Wow for god sake, what a useless system
#464 [14:28] <JamezMeep> Thanks though
#465 [14:28] * JamezMeep [webchat@host109-145-228-21.range109-145.btcentralplus.com] has quit. (Client Quit)
#466 [14:28] <Dominos> What then?
#467 [14:28] <Odysseius> Dominos, Once the file is open, remove all lines containing "mojang.com", and save.
#468 [14:28] <Odysseius> Dominos, And then you can log in.
#469 [14:29] <Dominos> so i basically delete all of it?
#470 [14:29] <Odysseius> Dominos, Yes, if there is nothing else in there, everything can go.
#471 [14:29] <Dominos> Allright
#472 [14:31] <Dominos> Ok, its worked, thankyou very much for your help, im doing a scan on my computer now, do you think mcleaks has put any type of virus on my pc?
#473 [14:34] * Morris_Minecraft [webchat@75-1-177-36.lightspeed.snantx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#474 [14:37] * geelong2009 [webchat@027d7016.bb.sky.com] has joined #minecrafthelp
#475 [14:37] <geelong2009> I need help
#476 [14:38] <geelong2009> i load my mc up it loads up to the Mojang logo then crashes never had this issue until today nd i cant find anyware that helps
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#484 [15:09] <CreepyHobo> anyone else having trouble logging in to minecraft?
#485 [15:10] <CreepyHobo> I'm getting a "Cold not connect to server" error
#486 [15:10] <CreepyHobo> *Could
#487 [15:16] * ADC [webchat@189170.humber.ca] has joined #minecrafthelp
#488 [15:16] <ADC> mincraft 1.13 keeps crashing when I try to launch it
#489 [15:17] <ADC> java edition
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#491 [15:27] * TARDISchil [webchat@109.72.62.254] has joined #minecrafthelp
#492 [15:28] * TARDISchil is now known as TARDISchild
#493 [15:30] * Goldman [webchat@ip68-10-185-21.hr.hr.cox.net] has joined #minecrafthelp
#494 [15:31] <Goldman> hello, i need help loading mc, everytime it loads, everything runs perfectly until the game starts and then it just freezes and says that it stops responding
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#496 [15:34] * TARDISchild [webchat@109.72.62.254] has joined #minecrafthelp
#497 [15:35] <TARDISchild> I think my minecraft account TARDISchild was hacked,i havent played minecraft in a while and today i tried to log in but i couldnt because password or email wasnt correct i send request for password reset on my email and i havent recived it. I looked on site which showes names and skins and i searched for TARDISchild and i got one resault but usern
#498 [15:35] <TARDISchild> ame was changed to MysteryPizzaGuy Website : https://hr.namemc.com/search?q=TARDISchild please help me
#499 [15:39] <mattym> ??> TARDISchild account/send-email
#500 [15:39] <Absol> TARDISchild: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#501 [15:39] <Absol> TARDISchild: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#502 [15:40] <Goldman> can anyone help me? everytime i load mc it loads fine until the game comes up then immediately freezes and stop respodning
#503 [15:40] <mattym> Goldman, See all the messages you got when entering the chat, something there will solve that issue
#504 [15:48] * Hunter [webchat@c-76-124-66-95.hsd1.pa.comcast.net] has joined #minecrafthelp
#505 [15:49] <Hunter> My account was hacked and I was wondering if I could get it back
#506 [15:53] * EkluKas [webchat@dsl-hkibng42-5673c2-173.dhcp.inet.fi] has joined #minecrafthelp
#507 [15:53] * EkluKas [webchat@dsl-hkibng42-5673c2-173.dhcp.inet.fi] has quit. (Client Quit)
#508 [15:55] * TARDISchild [webchat@109.72.62.254] has quit. (Quit: webchat.esper.net)
#509 [16:01] <Goldman> mattym, it says to fix this is to uninstall bytefence yet i dont have bytefence on this pc, i followed the instructions just to make sure and there was nothing when i looked for it to uninstall it
#510 [16:14] * DD1250 [webchat@217.197.139.116] has joined #minecrafthelp
#511 [16:15] <DD1250> Hey anyone online to help me nobody is responding last 14 days
#512 [16:18] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#513 [16:19] <grandrolf> DD1250: "nobody is responding" - is this Mojang you're refering to? When did you contact them and how? check here for more info about when to expect a reply: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#514 [16:27] <Goldman> okay, so this link: https://bugs.mojang.com/browse/MCL-5546 didnt help what so ever, nothing on here has helped my problem on mc crashing after it launches and loads the game
#515 [16:30] <mattym> Goldman, Did you check the link to other problematic software, or the other messsage you got when joining the chat
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#520 [16:58] * Webchat_94179 [webchat@118-93-97-56.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#521 [17:12] * thelounge54 [webchat@72.252.133.86] has joined #minecrafthelp
#522 [17:12] <thelounge54> hello
#523 [17:12] * thelounge54 is now known as princess
#524 [17:13] * Virre014 [webchat@82-209-144-79.cust.bredband2.com] has joined #minecrafthelp
#525 [17:13] <Virre014> hello
#526 [17:13] * princess [webchat@72.252.133.86] has quit. (Client Quit)
#527 [17:13] * Virre014 [webchat@82-209-144-79.cust.bredband2.com] has quit. (Client Quit)
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#529 [17:25] * Devin3 [webchat@99-190-61-248.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#530 [17:31] <Devin3> hello
#531 [17:31] <Devin3> help
#532 [17:31] <Devin3> anyone
#533 [17:31] <Devin3> anyone here
#534 [17:31] <Devin3> hello
#535 [17:32] <cities7> hi
#536 [17:32] <Devin3> any support people in this
#537 [17:32] <Devin3> ?
#538 [17:32] <cities7> You're supposed to ask your question and wait for a response
#539 [17:34] <Devin3> lol ok buddy. How to find the email to your account so that you may migrate your account.
#540 [17:39] <Devin3> anyone here>?
#541 [17:41] <Devin3> yo
#542 [17:43] <Devin3> can anyone help
#543 [17:43] <Devin3> 105 users and no one can help
#544 [17:43] <Devin3> ?
#545 [17:44] * Ninja141 [webchat@208-103-71-051.dhcp.mnt.ct.atlanticbb.net] has joined #minecrafthelp
#546 [17:45] <Ninja141> So I can't seem to play the game. I get into the world but it doesn't load all the way. As soon as I do anything, it crashes.
#547 [17:46] <Ninja141> How do I address this?
#548 [17:46] <Devin3> sorry homie no one is gonna help lol
#549 [17:48] <Ninja141> Isn't that the point for this chat?
#550 [17:57] <Devin3> yea lol
#551 [17:57] <Devin3> these guys dont do shit
#552 [17:57] <Absol> Devin3: Please keep it civil
#553 [18:11] * simpleauthority [~simple@i.am.an.algorithmjunkie.com] has quit. (Ping timeout: 186 seconds)
#554 [18:13] <trenten> does biome blend crash anyone's game in 1.13? i couldn't load worlds until i turned it off.
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#556 [18:20] * Porkyle [~Porkyle@37-33-98-219.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#557 [18:29] * Lord__Dominator [webchat@83.sub-174-217-22.myvzw.com] has joined #minecrafthelp
#558 [18:31] * Porkyle [~Porkyle@37-33-98-219.bb.dnainternet.fi] has joined #minecrafthelp
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#560 [18:33] * piotrex43 [~piotrex43@79.163.210.42.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
#561 [18:39] * jcar1966 [webchat@174-27-199-5.bois.qwest.net] has joined #minecrafthelp
#562 [18:41] <jcar1966> its not starting yet
#563 [18:42] * Ashton [webchat@host86-154-120-184.range86-154.btcentralplus.com] has joined #minecrafthelp
#564 [18:42] <Ashton> Help
#565 [18:42] <Ashton> The game crashed whilst mouseclicked event handler
#566 [18:42] <Ashton> Error: java.lang.IllegalStateException: failed to create a child event loop
#567 [18:42] <jcar1966> get voiced help
#568 [18:44] * Justin [webchat@pool-173-69-13-174.prvdri.fios.verizon.net] has joined #minecrafthelp
#569 [18:45] <Justin> Hello when I log onto minecraft it says can't connect to server what do I do?
#570 [18:47] * Ashton [webchat@host86-154-120-184.range86-154.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#571 [18:49] <Justin> Can anyone help?
#572 [18:50] * Kali [webchat@65.39.124.28] has joined #minecrafthelp
#573 [18:50] <Justin> Hello user can you help me
#574 [18:50] <Justin> When I log onto minecraft it says I can't connect to server what should I do
#575 [18:50] <Justin> When I log onto minecraft it says I can't connect to server what should I do
#576 [18:51] * Justin [webchat@pool-173-69-13-174.prvdri.fios.verizon.net] has left #minecrafthelp
#577 [18:51] * jcar1966 [webchat@174-27-199-5.bois.qwest.net] has quit. (Quit: webchat.esper.net)
#578 [18:54] <Kali> I'm looking for help with a fresh install. My launcher always crashes even with an up to date version of Java installed. I don't understand the crash report it gives me so I don't know what's causing the issue. I tried switching to the 1.12 version but that did the same thing. I just get a pop up with "The game crashed while initializing game" the
#579 [18:54] <Kali> details add "Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" I'm not sure what it means or what to do.
#580 [19:03] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#581 [19:06] <mattym> ??> Kali win/dxdiag
#582 [19:06] <Absol> Kali: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#583 [19:10] <Kali> I'll try this thank you!
#584 [19:14] <Kali> https://paste.ubuntu.com/p/fhsgV9kcVj/
#585 [19:19] <Goldman> okay, so this link: https://bugs.mojang.com/browse/MCL-5546 didnt do anything to help my case with the game crashes im experiencing
#586 [19:24] <mattym> ??> Goldman launcher/log-txt\
#587 [19:24] <mattym> ??> Goldman launcher/log-txt
#588 [19:24] <Absol> Goldman: We need to see your full launcher log, which is created in the game directory.
#589 [19:24] <Absol> Goldman: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#590 [19:24] <mattym> Kali, One moment.
#591 [19:25] <Goldman> give me one sec
#592 [19:26] <mattym> Kali, Download and Install the file from this page https://www.geforce.com/drivers/results/136674
#593 [19:28] <Goldman> https://paste.ubuntu.com/p/v77g9bxRgJ/
#594 [19:28] <Goldman> the launcher log^
#595 [19:43] * DarkNoddy [DarkNoddy@ti0020a400-0069.bb.online.no] has quit. ()
#596 [19:47] <Goldman> Absol here is two links, one for the launcher log and the output of the log for when it crashes : crashes - https://paste.ubuntu.com/p/RVBP7vkdX9/ , launcher log - https://paste.ubuntu.com/p/v77g9bxRgJ/
#597 [19:50] * tribalzero [webchat@c-73-42-82-203.hsd1.fl.comcast.net] has joined #minecrafthelp
#598 [19:51] <tribalzero> My question is: I got minecraft a long time ago. I no longer have access to my email account that the account is registered on, and I cant remember the password to the account. How can I get my account back
#599 [19:53] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#600 [19:55] <mattym> ??> Goldman tools/hjt
#601 [19:56] <Absol> Goldman: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#602 [19:56] <Absol> Goldman: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#603 [19:56] <mattym> ??> tribalzero account/send-email
#604 [19:56] <Absol> tribalzero: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#605 [19:56] <Absol> tribalzero: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#607 [20:05] * everyday44 [webchat@47-214-14-215.brnscmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#608 [20:13] <Goldman> https://paste.ubuntu.com/p/Zvz5NQ9fkP/ Absol
#609 [20:21] <mattym> Goldman, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#610 [20:25] <Goldman> is that really whats making it crash?
#611 [20:27] <Goldman> i am highly disappointed, i never knew that would keep minecraft from running
#612 [20:28] <CubeTheThird> it's only recently started to be an issue with 1.13
#613 [20:29] <Goldman> ooh
#614 [20:29] <Goldman> well, im out, thanks for the help
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#622 [21:07] * ken [webchat@207.206.229.22] has joined #minecrafthelp
#623 [21:08] <ken> I need help I have already redeemed my code but I forgot the account email
#624 [21:09] <ken> ?????????
#625 [21:11] * simpleauthority [~simple@i.am.an.algorithmjunkie.com] has quit. (Quit: Bye ya hoebags)
#626 [21:12] * McSmigga [webchat@pool-173-72-137-144.clppva.fios.verizon.net] has joined #minecrafthelp
#627 [21:15] <McSmigga> Hello, everytime I open up my laucnher is give the error Java (TM) Platform SE is not responding. I have uninstalled my launcher and java and nothing has worked. Please help.
#628 [21:16] * simpleauthority [~simple@i.am.an.algorithmjunkie.com] has joined #minecrafthelp
#629 [21:16] <tyteen4a03> ??> McSmigga tools/hjt
#630 [21:16] <Absol> McSmigga: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#631 [21:17] <Absol> McSmigga: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#632 [21:18] <McSmigga> How do i do a system scan
#633 [21:18] <tyteen4a03> McSmigga: follow the instructions above
#634 [21:19] * simpleauthority [~simple@i.am.an.algorithmjunkie.com] has quit. (Client Quit)
#635 [21:20] * simpleauthority [~simple@i.am.an.algorithmjunkie.com] has joined #minecrafthelp
#636 [21:20] <McSmigga> I ran it as adminstrator but Im not seeing the "do a system scan and save a log file"
#637 [21:21] <tyteen4a03> McSmigga: what do you see?
#638 [21:21] <McSmigga> the game launcher
#639 [21:21] <tyteen4a03> McSmigga: did you download HijackThis?
#640 [21:21] <tyteen4a03> McSmigga: read the instructions again
#641 [21:24] <McSmigga> https://paste.ubuntu.com/p/3JfScMrjPD/
#642 [21:26] <tyteen4a03> McSmigga: second
#643 [21:26] <tyteen4a03> McSmigga: uninstall: Webroot
#644 [21:26] <tyteen4a03> McSmigga: then, turn off Game Overlay in Discord
#645 [21:27] <McSmigga> Ok, but do I reinstall webroot aftwerwards?
#646 [21:27] <tyteen4a03> McSmigga: no
#647 [21:27] <McSmigga> That's my virus protection though
#648 [21:27] <tyteen4a03> McSmigga: Webroot is known to break Minecraft; use Malwarebytes instead
#649 [21:27] <tyteen4a03> ??> McSmigga av/malwarebytes
#650 [21:27] <Absol> McSmigga: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#651 [21:27] <Absol> McSmigga: Download it here: https://www.malwarebytes.org/
#652 [21:27] <Absol> McSmigga: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
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#655 [21:59] * Devin3 [webchat@99-190-61-248.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#656 [21:59] <Devin3> hello
#657 [21:59] <Devin3> is anyone here to help yet?
#658 [22:00] * maya [webchat@97-68-227-227.biz.bhn.net] has joined #minecrafthelp
#659 [22:00] <maya> okay so
#660 [22:02] <maya> my Minecraft wont open for some reason I was using it I turned my laptop off then the next day it wouldn't work I tried re installing deleting everything in my resorucepacks but it just wouldn't work and I changed the game versions also
#661 [22:03] <maya> hello?
#662 [22:04] * maya [webchat@97-68-227-227.biz.bhn.net] has quit. (Client Quit)
#663 [22:07] <Devin3> yea they wont ever answer
#664 [22:12] <CubeTheThird> Devin3, what's up?
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#670 [23:01] <Najar> I have a problem :c
#671 [23:01] <Najar> https://paste.ubuntu.com/p/Tv4SmWysbM/
#672 [23:02] * grandrolf [~grandrolf@irc.grandrolf.com] has joined #minecrafthelp
#673 [23:03] <mattym> Najar, Unfortunately your graphics hardware is not fully supported on Windows 8, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#674 [23:05] * Kali [webchat@65.39.124.28] has joined #minecrafthelp
#675 [23:06] <Kali> I got the driver installed, and everything seems to be working now. Thank you so much for your help!
#676 [23:07] <mattym> Kali, Glad to hear it.
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#678 [23:10] * derrezzile [webchat@cpe-60-224-137-204.hlui-cr-002.pie.wa.bigpond.net.au] has joined #minecrafthelp
#679 [23:11] <derrezzile> Hi I got this Unexpected error java.lang.NullPointerException: Unexpected error
#680 [23:12] <Najar> Kali, Thanks but cant i play minecraft in my computer?
#681 [23:13] <mattym> Najar, Read what I wrote.
#682 [23:13] <Najar> Ok, very thanks for u support
#683 [23:14] <Najar> mattym very thanks
#684 [23:29] * Najar [webchat@179.51.102.74] has quit. (Quit: webchat.esper.net)