#1 [00:06] * Webchat_41037 [webchat@c-73-231-255-4.hsd1.ca.comcast.net] has joined #minecrafthelp
#2 [00:07] <Webchat_41037> I forgot the email for my mojang account.
#3 [00:07] <Webchat_41037> How do I recover it?
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#5 [00:08] * MajGenRelativity_ [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#6 [00:08] <mattym> Webchat_41037, Was it a Mojang account, or an unmigrated Minecraft account?
#7 [00:09] <Webchat_41037> it was a mojang account
#8 [00:09] <mattym> ??> Webchat_41037 account/forgot-email
#9 [00:09] <Absol> Webchat_41037: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#10 [00:10] <mattym> Webchat_41037, Make sure you also check any junk/spam folders in the emails you check it on.
#11 [00:10] <Webchat_41037> I did. I haven't gotten any emails so far and I've tried all of them.
#12 [00:10] <mattym> ??> Webchat_41037 account/send-email
#13 [00:10] <Absol> Webchat_41037: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#14 [00:10] <Absol> Webchat_41037: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#15 [00:11] <Webchat_41037> ok thanks!
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#17 [00:26] * wolfqueen [webchat@165.91.220.203.dial.dynamic.acc02-albe-wgl.comindico.com.au] has joined #minecrafthelp
#18 [00:26] <wolfqueen> hi im having trubble updating
#19 [00:27] <mattym> wolfqueen, What sort of trouble, what happens when you try to?
#20 [00:27] <wolfqueen> un able to save download
#21 [00:28] <wolfqueen> yes
#22 [00:28] <mattym> ??> wolfqueen error/download
#23 [00:28] <Absol> wolfqueen: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#24 [00:29] <wolfqueen> i only have discord
#25 [00:30] <mattym> wolfqueen, Are you sure, that is not one of the things on the list known to cause download errors.
#26 [00:30] <wolfqueen> positive
#27 [00:31] <mattym> ??> wolfqueen tools/hjt
#28 [00:31] <Absol> wolfqueen: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#29 [00:31] <Absol> wolfqueen: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#30 [00:49] * TheProrok [webchat@user-94-254-154-246.play-internet.pl] has joined #minecrafthelp
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#32 [01:55] * Flynn3 [webchat@c-76-23-136-85.hsd1.ct.comcast.net] has joined #minecrafthelp
#33 [01:56] <Flynn3> After downloading 1.13 Minecraft crashes as soon as world loads
#34 [01:57] <Flynn3> I used to run 1.12 at 30 fps
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#39 [03:14] * SkittlesScary [webchat@cpe-192-180-106-8.kya.res.rr.com] has joined #minecrafthelp
#40 [03:17] <SkittlesScary> Hey everybody, my application keeps crashing at launch, I have no mods installed, i've updated my drivers, I don't know what to do. it was working perfectly fine last night, but for some reason I get on today and it crashes immediately
#41 [03:20] * SkittlesScary [webchat@cpe-192-180-106-8.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#42 [06:21] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Quit: ZNC 1.8.x-git-66-1e697580 - https://znc.in)
#43 [06:21] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#44 [08:16] * hi [webchat@p5B079695.dip0.t-ipconnect.de] has joined #minecrafthelp
#45 [08:16] <hi> hello
#46 [08:16] <Odysseius> hi, Hello
#47 [08:17] <hi> i cant downlod minecraft
#48 [08:17] <Odysseius> hi, What does it say when you try?
#49 [08:18] <hi> i have it only in german
#50 [08:19] <Odysseius> hi, If it's on the launcher, please switch the language to English, then tell me what it says.
#51 [08:20] <hi> unable to save download
#52 [08:20] <Odysseius> ??> hi error/download
#53 [08:20] <Absol> hi: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#54 [08:21] <hi> yes
#55 [08:21] <Odysseius> hi, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#56 [08:37] * Fosil [Mibbit@bye92.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#57 [08:37] * Absol kicked Fosil from #minecrafthelp (Reason: osil :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#58 [08:39] * Fosil [webchat@bye92.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#59 [08:39] <Fosil> hello i get loading terrain and timed out error
#60 [08:41] * Fosil [webchat@bye92.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#61 [08:41] * Zoometry [webchat@5468D835.cm-12-1d.dynamic.ziggo.nl] has joined #minecrafthelp
#62 [08:41] <Zoometry> Hello
#63 [08:41] <Zoometry> Can someone help me]
#64 [08:42] <Zoometry> Are u all AFK?
#65 [08:43] * Zoometry [webchat@5468D835.cm-12-1d.dynamic.ziggo.nl] has joined #minecrafthelp
#66 [08:43] <Zoometry> OMG
#67 [08:44] <Zoometry> THIS IS SHIT
#68 [08:44] <Absol> Zoometry: Please keep it civil
#69 [08:44] <Zoometry> WELL HELP ME
#70 [08:44] * Zoometry [webchat@5468D835.cm-12-1d.dynamic.ziggo.nl] has quit. (Client Quit)
#71 [08:48] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#72 [08:57] * julia2000 [webchat@109.177.98.59] has joined #minecrafthelp
#73 [08:57] <julia2000> hello I need your help
#74 [08:58] <julia2000> I download Minecraft for android but it is not working for car mode even Minecraft launcher also
#75 [08:59] <julia2000> and I want to know also the difference between Minecraft of the android and the windowns computer
#76 [09:00] <julia2000> hello
#77 [09:03] * julia2000 [webchat@109.177.98.59] has quit. (Quit: webchat.esper.net)
#78 [09:12] * McNorthman [webchat@82.131.59.147.cable.starman.ee] has joined #minecrafthelp
#79 [09:12] <McNorthman> Hello
#80 [09:13] <McNorthman> So i want to migrate my old Minecraft account into a Mojang account, but i can´t remember my old email address that I used
#81 [09:14] <McNorthman> I know my Minecraft username and password but it wont help me migrate
#82 [09:14] * Dr_Hani [webchat@51.39.132.46] has joined #minecrafthelp
#83 [09:15] <Dr_Hani> how to get a minecraft education account to sign in the game
#84 [09:16] <Dr_Hani> how to get a minecraft education account to sign in the game
#85 [09:16] <McNorthman> Hey man
#86 [09:16] <Dr_Hani> how to get a minecraft education account to sign in the game
#87 [09:16] <Dr_Hani> how to get a minecraft education account to sign in the game
#88 [09:16] <Dr_Hani> how to get a minecraft education account to sign in the game
#89 [09:16] <Dr_Hani> how to get a minecraft education account to sign in the game
#90 [09:16] * Absol kicked Dr_Hani from #minecrafthelp (Reason: r_Hani :Stop spamming)
#91 [09:17] <McNorthman> HEllo is anyone here
#92 [09:18] * McNorthman7 [webchat@82.131.59.147.cable.starman.ee] has joined #minecrafthelp
#93 [09:20] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#94 [09:23] * Dr_Hani [webchat@51.39.132.46] has joined #minecrafthelp
#95 [09:24] <Dr_Hani> how to get a minecraft education account to sign in the game
#96 [09:27] * McNorthman8 [webchat@214-186-191-90.dyn.estpak.ee] has joined #minecrafthelp
#97 [09:28] <McNorthman8> I forgot my original minecraft email.
#98 [09:28] * McNorthman7 [webchat@82.131.59.147.cable.starman.ee] has quit. (Quit: webchat.esper.net)
#99 [09:29] <Dr_Hani> how to get a minecraft education account to sign in the game
#100 [09:29] <McNorthman> Fuck off cunt i was here first'
#101 [09:29] <Absol> McNorthman: Please keep it civil
#102 [09:29] <McNorthman> Fock off cuntt i was here first
#103 [09:29] * Absol kicked McNorthman from #minecrafthelp (Reason: cNorthman :Keep it civilized, you are just a human being)
#104 [09:29] <McNorthman8> help us absol
#105 [09:29] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#106 [09:30] <McNorthman8> i forgot my email, i can send my username and password here
#107 [09:32] <urielsalis> McNorthman8, dont
#108 [09:32] <urielsalis> McNorthman8, this is a public channel
#109 [09:32] * McNorthman8 [webchat@214-186-191-90.dyn.estpak.ee] has quit. (Client Quit)
#110 [09:32] <Dr_Hani> how to get a minecraft education account to sign in the game
#111 [09:59] * Webchat_11887 [webchat@60-150-241-92-pd.cable.dyn.broadband.blic.net] has joined #minecrafthelp
#112 [09:59] * Webchat_11887 [webchat@60-150-241-92-pd.cable.dyn.broadband.blic.net] has quit. (Client Quit)
#113 [10:29] * autisticcancer69 [webchat@93-142-183-198.adsl.net.t-com.hr] has joined #minecrafthelp
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#115 [10:45] * Kelis [webchat@5ad4b8ae.bb.sky.com] has joined #minecrafthelp
#116 [10:46] <Kelis> my friend has been trying to get into minecraft for a while now but it wont let her get past the minecraft loading screen it just freezes
#117 [10:50] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#118 [11:00] * Kelis [webchat@5ad4b8ae.bb.sky.com] has quit. (Quit: webchat.esper.net)
#119 [11:04] * Conor [webchat@DESKTOP-P0MIJAT.wireless.rit.edu] has joined #minecrafthelp
#120 [11:05] <Conor> I've had an account for a long time and I've just gotten two new computers and I'm trying to log in but the password isnt working and when I requested a password reset i never got the email
#121 [11:07] <urielsalis> ??> Conor account/send-email
#122 [11:07] <Absol> Conor: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#123 [11:07] <Absol> Conor: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#124 [11:07] <urielsalis> ??> Conor account/trans-id
#125 [11:07] <Absol> Conor: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#126 [11:08] * kingdedede2 [webchat@host165-120-103-147.range165-120.btcentralplus.com] has joined #minecrafthelp
#127 [11:10] * thelounge20 [webchat@190.236.198.89] has joined #minecrafthelp
#128 [11:10] <thelounge20> crash report
#129 [11:10] <thelounge20> crash report
#130 [11:10] * thelounge20 [webchat@190.236.198.89] has left #minecrafthelp
#131 [11:11] * Marshmello7 [webchat@190.236.198.89] has joined #minecrafthelp
#132 [11:11] <Marshmello7> crsh report
#133 [11:11] <Marshmello7> crash report
#134 [11:12] <Marshmello7> help
#135 [11:12] <urielsalis> log
#136 [11:12] <urielsalis> provide
#137 [11:12] <urielsalis> in paste.ubuntu.com
#138 [11:13] <Marshmello7> help crash report
#139 [11:13] * Conor [webchat@DESKTOP-P0MIJAT.wireless.rit.edu] has quit. (Quit: webchat.esper.net)
#140 [11:13] <urielsalis> ??> Marshmello7 launcher/crash-log
#141 [11:13] <Absol> Marshmello7: We need to see your crash log, which is created after a crash.
#142 [11:13] <Absol> Marshmello7: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#143 [11:14] <Marshmello7> help me in crash report
#144 [11:14] <urielsalis> Without the crash report we cant help you
#145 [11:15] <Marshmello7> already
#146 [11:31] <kingdedede2> https://paste.ubuntu.com/p/wt7ctd2xSX/
#147 [11:32] <mattym> ??> kingdedede2 account/send-email
#148 [11:32] <Absol> kingdedede2: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#149 [11:32] <Absol> kingdedede2: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#150 [11:34] <kingdedede2> Oh yeah, another problem is that i cant find my TID. Apparently my paypal account has also been hacked. (or something like that)
#151 [11:35] <mattym> kingdedede2, Are you sure you purchased it using paypal?
#152 [11:38] <kingdedede2> I'm pretty sure, but since it was so long ago (2014) there is a chance i might of brought it with something else
#153 [11:38] <mattym> ??> kingdedede2 paypal/history
#154 [11:38] <Absol> kingdedede2: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#155 [11:38] <mattym> kingdedede2, Check the info Absol wrote to see if it is there.
#156 [11:40] <kingdedede2> Alright, ill see if i can find it on there. Thanks for the help :)
#157 [11:52] * Kelis [webchat@02dcbc73.bb.sky.com] has joined #minecrafthelp
#158 [11:53] * yoavrw [webchat@77.139.106.176] has joined #minecrafthelp
#159 [11:53] <yoavrw> hey
#160 [11:53] <Kelis> my friend has been trying to get on for a while but wont let her its stuck on the loading screen
#161 [11:54] <yoavrw> I forgot what email is used on my accound, i only remember the name, any help?
#162 [11:55] <mattym> yoavrw, Was the account ever migrated?
#163 [11:55] <yoavrw> what does it mean?
#164 [11:55] <mattym> yoavrw, When you logged in last, did you use an email and password, or username and password?
#165 [11:56] <yoavrw> email and password
#166 [11:57] <mattym> ??> yoavrw account/forgot-email
#167 [11:57] <Absol> yoavrw: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#168 [11:57] <yoavrw> I think i know what email I used, but it turns out that my brother's account is registered in my email, is it possibal that 2 accounts are registered on the same mail?
#169 [11:57] <mattym> yoavrw, No
#170 [11:58] <yoavrw> alright thank you
#171 [11:59] <yoavrw> another think i forgot the mention
#172 [12:00] <yoavrw> somehow I am still registered on my PC with the name "UNKNOWEN" and I an play the game
#173 [12:01] <yoavrw> That happend when I tried to backup .minecraft foloder before downloading agine because of game crashes, I still should have the log files, is this useable?
#174 [12:01] <mattym> yoavrw, No
#175 [12:07] * Jumpperman [webchat@broadband-user.acndigital.net] has joined #minecrafthelp
#176 [12:10] <Jumpperman> Hello, I would like to know why when I run my game minecraft he writes me not to answer. Its me doing it on all the versions that I launch.
#177 [12:12] * yoavrw [webchat@77.139.106.176] has quit. (Quit: webchat.esper.net)
#178 [12:15] * Jumpperman [webchat@broadband-user.acndigital.net] has joined #minecrafthelp
#179 [12:15] <Jumpperman> Hello, I would like to know why when I run my game minecraft he writes me not to answer. Its me doing it on all the versions that I launch.
#180 [12:19] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 183 seconds)
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#182 [13:04] * Taylor [webchat@ool-4a5a2272.dyn.optonline.net] has joined #minecrafthelp
#183 [13:04] <Taylor> my minecraft is not opening, it keeps crashing
#184 [13:05] <Taylor> it keeps saying error
#185 [13:05] <mattym> Taylor, What is the exact message it says?
#186 [13:06] <Taylor> oh its working now
#187 [13:06] * Taylor [webchat@ool-4a5a2272.dyn.optonline.net] has quit. (Client Quit)
#188 [13:09] * DaniVader97 [webchat@185.145.77.213.dynamic.jazztel.es] has joined #minecrafthelp
#189 [13:10] * Mattxp [webchat@100.17.35.219] has joined #minecrafthelp
#190 [13:11] <Mattxp> Hello everyone when i try to start up minecraft Java (TM) Platform SE Binary keeps crashing sometimes i can get it to start up but then i cannot load in a world
#191 [13:11] <Mattxp> please help
#192 [13:11] <DaniVader97> Hello, I'm DaniVader97. I'm here to find a solution about texture problems that I've been experiencing recently, including an issue about distance rendering
#193 [13:12] <mattym> DaniVader97, Explain exactly what you mean.
#194 [13:12] <mattym> ??> Mattxp launcher/log
#195 [13:12] <Absol> Mattxp: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#196 [13:15] <DaniVader97> About the texture problems: the textures look messed up, specially on the NPCs, Mobs and my custom player skin. My actual player skin got some brown parts and it's face looks like it has a five o'clock shade when it hasn't the two characteristics
#197 [13:16] <DaniVader97> It's possible to upload snapshots here? That would make easier your work
#198 [13:16] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#199 [13:16] <mattym> ??> DaniVader97 imgur
#200 [13:16] <Absol> DaniVader97: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#201 [13:16] <DaniVader97> Okay
#202 [13:17] * DaniVader97 [webchat@185.145.77.213.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#203 [13:17] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Client Quit)
#204 [13:20] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#205 [13:23] * DaniVader97 [webchat@185.145.77.213.dynamic.jazztel.es] has joined #minecrafthelp
#206 [13:23] <Mattxp> mattym this is my launcher log https://paste.ubuntu.com/p/SvFZR6Cxd7/
#207 [13:23] <mattym> ??> Mattxp tools/hjt
#208 [13:23] <Absol> Mattxp: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#209 [13:23] <Absol> Mattxp: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#210 [13:24] <DaniVader97> Sorry if I disconnected, because my interner browser has the nasty habit of recharge the page if enter on it
#211 [13:24] * Jumpperman [webchat@broadband-user.acndigital.net] has quit. (Quit: webchat.esper.net)
#212 [13:26] <Mattxp> mattym here it is https://paste.ubuntu.com/p/xygqdqt8M2/
#213 [13:26] * buzo [~quassel@2a01:4f8:1c17:4946::] has joined #minecrafthelp
#214 [13:27] <mattym> Mattxp, Uninstall both Bytefence and Razer Synapse, once they are removed let me know.
#215 [13:30] <DaniVader97> I'm sending the snapshots with the issues I mentioned before
#216 [13:30] <DaniVader97> [url=https://postimg.cc/image/ss2v5y4tp/][img]https://s22.postimg.cc/ss2v5y4tp/2018-08-12_01.21.55.png[/img][/url]
#217 [13:31] <DaniVader97> [url=https://postimg.cc/image/9zr02dvkt/][img]https://s22.postimg.cc/9zr02dvkt/2018-08-12_01.22.28.png[/img][/url]
#218 [13:31] <DaniVader97> [url=https://postimg.cc/image/3m1wz4iz1/][img]https://s22.postimg.cc/3m1wz4iz1/2018-08-12_01.23.22.png[/img][/url]
#219 [13:31] <mattym> DaniVader97, No tags please
#220 [13:31] <Greymagic27> https://postimg.cc/image/ss2v5y4tp/
#221 [13:31] <Greymagic27> https://postimg.cc/image/3m1wz4iz1/
#222 [13:32] <DaniVader97> Those are links to the snapshots I've made on Postimage.org
#223 [13:32] <mattym> DaniVader97, Have you tried changing the mipmap setting in the games options?
#224 [13:32] <DaniVader97> https://postimg.cc/gallery/gbd5z5wu/ The link to the entire album
#225 [13:32] <DaniVader97> I've tried, but it didn't work
#226 [13:33] <mattym> ??> DaniVader97 win/reinst
#227 [13:33] <Absol> DaniVader97: You may need to reinstall the locally installed files that Minecraft puts into place.
#228 [13:33] <Absol> DaniVader97: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#229 [13:34] * junkay4287 [webchat@c-174-60-23-62.hsd1.pa.comcast.net] has joined #minecrafthelp
#230 [13:34] <DaniVader97> Thanks
#231 [13:35] <DaniVader97> I'll be in touch with you for further issues
#232 [13:35] <Mattxp> mattym ive uninstalled them
#233 [13:35] <mattym> ??> Mattxp av/adwcleaner
#234 [13:35] <junkay4287> hey my original email was recently hacked and taken so they stole my minecraft account when i got the account back i changed the email to a new email but they got it back again by asking you guys to switch it back to the old email they hacked so what should i do is there anything i can do
#235 [13:35] <Absol> Mattxp: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#236 [13:35] <Absol> Mattxp: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#237 [13:36] <mattym> ??> junkay4287 account/send-email
#238 [13:36] <Absol> junkay4287: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#239 [13:36] <Absol> junkay4287: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#240 [13:37] * junkay4287 [webchat@c-174-60-23-62.hsd1.pa.comcast.net] has quit. (Client Quit)
#241 [13:37] * Mattxp [webchat@100.17.35.219] has quit. (Quit: webchat.esper.net)
#242 [13:42] * clay [webchat@ool-2f11bb0a.dyn.optonline.net] has joined #minecrafthelp
#243 [13:42] <clay> hello
#244 [13:43] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#245 [13:43] <clay> everytime i try to open minecraft through the new launcher it refuses to open
#246 [13:43] <clay> and then crashes
#247 [13:43] <mattym> ??> clay launcher/log
#248 [13:43] <Absol> clay: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#249 [13:44] * clay [webchat@ool-2f11bb0a.dyn.optonline.net] has quit. (Client Quit)
#250 [13:50] * clay [webchat@ool-2f11bb0a.dyn.optonline.net] has joined #minecrafthelp
#251 [13:50] <clay> the new mc launcher refuses to open minecraft
#252 [13:50] <clay> and crashes
#253 [13:51] <mattym> ??> clay launcher/log
#254 [13:51] <Absol> clay: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#255 [13:51] <clay> https://paste.ubuntu.com/p/MXcVpf66Hp/
#256 [13:52] <mattym> ??> clay win/reinst
#257 [13:52] <Absol> clay: You may need to reinstall the locally installed files that Minecraft puts into place.
#258 [13:52] <Absol> clay: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#259 [13:53] * Mattxp [webchat@100.17.35.219] has joined #minecrafthelp
#260 [13:54] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 180 seconds)
#261 [13:54] <Mattxp> mattym hello i cleaned my computer with the thing you told me to download adwcleaner
#262 [13:54] <mattym> Mattxp, Try running the game again.
#263 [13:57] * ZeNinja864 [~ZeNinja86@104.220.182.15] has joined #minecrafthelp
#264 [13:58] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#265 [14:02] * ZeNinja864 [~ZeNinja86@104.220.182.15] has quit. (Client Quit)
#266 [14:04] <Mattxp> mattym ok i can get through the start screen now but as i try to load in a world it crashes
#267 [14:04] <mattym> Mattxp, Can you get a new launcher log?
#268 [14:06] <Mattxp> mattym https://paste.ubuntu.com/p/nbwWp3yxNj/
#269 [14:07] <mattym> Mattxp, Are you sure you removed Razer Synapse?
#270 [14:07] <clay> hello i deleted everything and tried to run mc but it still refuses to open
#271 [14:07] <clay> its not responding
#272 [14:07] <Mattxp> yes i am sure mattym
#273 [14:07] <mattym> Mattxp, One moment.
#274 [14:08] <mattym> Mattxp, Please follow the additional info listed for Razer Synapse here https://minecraftirc.net/support-articles/known-incompatible-software/
#275 [14:10] <clay> hello
#276 [14:10] <mattym> clay, Can you get the new log?
#277 [14:11] <clay> https://paste.ubuntu.com/p/KCmDtRvcw5/
#278 [14:13] <mattym> ??> clay tools/hjt
#279 [14:13] <Absol> clay: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#280 [14:13] <Absol> clay: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#281 [14:15] * Kelis [webchat@02dcbc73.bb.sky.com] has quit. (Quit: webchat.esper.net)
#282 [14:15] <clay> https://paste.ubuntu.com/p/rCCM6thkJv/
#283 [14:16] <mattym> ??> clay av/adwcleaner
#284 [14:16] <Absol> clay: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#285 [14:16] <Absol> clay: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#286 [14:20] * clay [webchat@ool-2f11bb0a.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#287 [14:33] * Webchat_27945 [webchat@68.55.149.177.isp.timbrasil.com.br] has joined #minecrafthelp
#288 [14:34] * Othello [webchat@095-096-137-031.static.chello.nl] has joined #minecrafthelp
#289 [14:34] * clay [webchat@ool-2f11bb0a.dyn.optonline.net] has joined #minecrafthelp
#290 [14:34] <Webchat_27945> I need help, after downloading minecraft it is not running, it says that my video card drivers are outdated, help me !!
#291 [14:34] <clay> hello ive rerun my comp
#292 [14:35] <clay> https://paste.ubuntu.com/p/S6JsbVnnHB/
#293 [14:35] <Webchat_27945> I need help, after downloading minecraft it is not running, it says that my video card drivers are outdated, help me !! https://paste.ubuntu.com/p/rxqqrDfkKV/
#294 [14:35] <Greymagic27> ??> @Webchat_27945 paste
#295 [14:35] <Absol> @Webchat_27945: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#296 [14:35] <mattym> clay, Did you run ADWCleaner as instructed?
#297 [14:35] <Greymagic27> Please put the full report on there @Webchat_27945
#298 [14:35] <mattym> Webchat_27945, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#299 [14:37] * clay [webchat@ool-2f11bb0a.dyn.optonline.net] has quit. (Client Quit)
#300 [14:38] <Webchat_27945> how do I purchase to acquire new graphics hardware?
#301 [14:38] <mattym> Webchat_27945, You cannot on a laptop.
#302 [14:39] <Webchat_27945> so what do I do?
#303 [14:39] <mattym> Webchat_27945, Either reinstall Windows 7, or use a newer computer.
#304 [14:40] <Othello> Hello, can some1 help me with a instable connection to my minecraft realm? https://paste.ubuntu.com/p/3ZNPQTJfpJ/
#305 [14:40] <Webchat_27945> Thank you, I'll see what I can do here.
#306 [14:41] <Mattxp> mattym yes i have completely uninstalled razer synapse and did the steps on that link you gave me it still does not work.
#307 [14:42] <mattym> Mattxp, Are you sure you removed the settings from the Environment Variables?
#308 [14:42] <mattym> Othello, All Realms related support is done by Mojang.
#309 [14:43] <Othello> Im not sure the problem lies witht he realm itself, cause im the only 1 on the realm having issues
#310 [14:43] <Othello> but Ill contact mojang then, thank you for your time
#311 [14:43] <mattym> Othello, Do you have issues in single player worlds, or other online servers?
#312 [14:44] <Othello> not on single, and havn't played on a server for years
#313 [14:44] <mattym> Othello, Try connecting to the following test server: mctest.ae97.net
#314 [14:45] <Othello> will do
#315 [14:46] * clay [webchat@ool-2f11bb0a.dyn.optonline.net] has joined #minecrafthelp
#316 [14:46] <Othello> failed to connect to the server
#317 [14:46] <Othello> outdated server! I'm still on 1.13
#318 [14:46] <Othello> ill downgrade my minecraft real quick
#319 [14:46] <clay> hello i have run adwcleaner on my comp and restarted it
#320 [14:46] <clay> https://paste.ubuntu.com/p/4X8WcRfSgj/
#321 [14:46] <Greymagic27> Try launching your minecraft now @clay
#322 [14:46] <mattym> Othello, Well if you are still on 1.13, that would explain the realms issue.
#323 [14:47] <Othello> mine should be up to date to 1.13.1, the test server seems to be 1.13.0
#324 [14:47] <mattym> Othello, Oh, you said you were still on 1.13
#325 [14:47] <mattym> match the test server and see if you get any issues
#326 [14:48] <Othello> I copied the error message the game gave me. Im already setting to 1.13.0
#327 [14:49] <Othello> Im on the server, no error yet after 2 min, but it can take a while before it pops up, its pretty random
#328 [14:50] <clay> it works! thank you
#329 [14:50] * clay [webchat@ool-2f11bb0a.dyn.optonline.net] has quit. (Client Quit)
#330 [14:50] <mattym> Othello, Could just be a connection issue, but if it only happens on the Realm, check with Mojang.
#331 [14:50] <Othello> it seems to be
#332 [14:50] <Othello> thank you for your time and effort :)
#333 [14:52] * Webchat_27945 [webchat@68.55.149.177.isp.timbrasil.com.br] has quit. (Quit: webchat.esper.net)
#334 [14:54] <Mattxp> mattym yes i am sure i dont see anything there that was told for me to take out
#335 [14:56] <mattym> Mattxp, Can you get a new crash/launcher log.
#336 [15:00] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 190 seconds)
#337 [15:02] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#338 [15:02] <Mattxp> mattym https://paste.ubuntu.com/p/mGW6GthhTb/
#339 [15:03] <mattym> Mattxp, Its still seeing the setting there.
#340 [15:08] * SoftSofa [webchat@104-218-69-12.npl.ne.as15108.com] has joined #minecrafthelp
#341 [15:09] <SoftSofa> can i get the link that lets me compress my logs
#342 [15:10] <mattym> ??> SoftSofa paste
#343 [15:10] <Absol> SoftSofa: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#344 [15:10] <Mattxp> mattym ive checked my system variables about 10+ times now and i still do not see _JAVA_OPTIONS: -Xmx256M...
#345 [15:11] <mattym> Mattxp, Restart the PC again, then try starting the game.
#346 [15:11] <SoftSofa> https://paste.ubuntu.com/p/ZbMB9k4K2t/
#347 [15:11] <mattym> ??> SoftSofa mods
#348 [15:11] <Absol> SoftSofa: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#349 [15:12] <SoftSofa> one sec
#350 [15:12] <SoftSofa> loaded the wrong version
#351 [15:14] * Mattxp [webchat@100.17.35.219] has quit. (Quit: webchat.esper.net)
#352 [15:16] <SoftSofa> https://paste.ubuntu.com/p/rhMDFM3Kpc/
#353 [15:19] <SoftSofa> that has no mods
#354 [15:20] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 183 seconds)
#355 [15:20] <mattym> SoftSofa, Check the info related to Razer Synapse here, https://minecraftirc.net/support-articles/known-incompatible-software/
#356 [15:21] <mattym> SoftSofa, And check the rest of the list as well.
#357 [15:27] * niels11aa [webchat@g194093.upc-g.chello.nl] has joined #minecrafthelp
#358 [15:30] * niels11aa [webchat@g194093.upc-g.chello.nl] has quit. (Client Quit)
#359 [16:06] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#360 [16:13] * DLarnz [webchat@c-76-20-147-93.hsd1.mi.comcast.net] has joined #minecrafthelp
#361 [16:18] <DLarnz> Hey, so I've getting the "Failed Login" thing when I try to log in. The website recommends waiting an hour and reseting your password.I recently migrate my minecraft account to a mojang one last night so I know I'm not just using the wrong email. But when I tried to reset my password I'm not receiving an email. I checked spam and trash and there is
#362 [16:18] <DLarnz> nothing there. Would love some help.
#363 [16:21] * DLarnz [webchat@c-76-20-147-93.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#364 [16:21] * DLarnz [webchat@c-76-20-147-93.hsd1.mi.comcast.net] has joined #minecrafthelp
#365 [16:27] * Xx_PutoFlash_xX [webchat@a89-154-102-225.cpe.netcabo.pt] has joined #minecrafthelp
#366 [16:29] * SoftSofa [webchat@104-218-69-12.npl.ne.as15108.com] has quit. (Quit: webchat.esper.net)
#367 [16:30] <Xx_PutoFlash_xX> Hi, so my minecraft problem is the follow: Yesterday I went to play minecraft but everytime i tried to launch any version of the game i get an error (the minecraft window appears for like... 3 seconds and then goes back to the launcher and it says the game crashed). So i unninstaled the game and java, deleted all the files and when i installed it a
#368 [16:30] <Xx_PutoFlash_xX> gain it launched correctly. But today, after i turn off and on my pc, it had the same error again i searching for a permenant solution, i got to here... So is there anything that you can help me with? I have a dxdiag ready
#369 [16:31] <mattym> Xx_PutoFlash_xX, Is it currently crashing?
#370 [16:31] <Xx_PutoFlash_xX> yes
#371 [16:31] <mattym> ??> Xx_PutoFlash_xX launcher/log
#372 [16:31] <Absol> Xx_PutoFlash_xX: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#373 [16:33] <Xx_PutoFlash_xX> https://paste.ubuntu.com/p/TkVvQRqBFk/
#374 [16:34] * wiktoria [webchat@ip565170c4.speed.planet.nl] has joined #minecrafthelp
#375 [16:34] <mattym> Xx_PutoFlash_xX, One moment.
#376 [16:35] <Xx_PutoFlash_xX> ok
#377 [16:35] <mattym> Xx_PutoFlash_xX, Do you have the link to that DXdiag?
#378 [16:35] <Xx_PutoFlash_xX> yes
#379 [16:35] <Xx_PutoFlash_xX> https://paste.ubuntu.com/p/bvs3WrfWhG/
#380 [16:37] <mattym> Xx_PutoFlash_xX, Desktop PC right?
#381 [16:37] <Xx_PutoFlash_xX> yup
#382 [16:38] * knife [b3nk@killin.us] has quit. (Read error: Connection reset by peer)
#383 [16:38] <mattym> Xx_PutoFlash_xX, Ok, it looks like Nvidia may have put out another faulty driver.
#384 [16:38] <mattym> Xx_PutoFlash_xX, Until they release another update or patch, you will need to roll back.
#385 [16:38] <mattym> Xx_PutoFlash_xX, Download and Install the .exe file from this page https://www.geforce.com/drivers/results/136673
#386 [16:38] <mattym> Xx_PutoFlash_xX, When installing choose the option to do a custom install, then check the box to make it do a clean install.
#387 [16:39] * UWantSham [webchat@90.241.156.59] has joined #minecrafthelp
#388 [16:39] <Xx_PutoFlash_xX> ok then, i updated the drivers just today after the crashes started to see if that would fix but aparently the new one didnt work either
#389 [16:39] <UWantSham> hello
#390 [16:39] <Xx_PutoFlash_xX> ok ill see if it works
#391 [16:39] <Xx_PutoFlash_xX> thanks by the way ;)
#392 [16:40] <mattym> Xx_PutoFlash_xX, There may be another issue, but for the error you are currently getting, try the old driver then let me know.
#393 [16:40] <Xx_PutoFlash_xX> ok
#394 [16:40] <Xx_PutoFlash_xX> ill change to the other driver now
#395 [16:42] <UWantSham> hello, my Minecraft just won't load, everytime I start it, it crashes instantly, how do I fix this as it says I don't have things installed but it won't tell me what isn't installed
#396 [16:42] <mattym> ??> UWantSham launcher/log
#397 [16:42] <Absol> UWantSham: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#398 [16:46] <UWantSham> what now?
#399 [16:48] * Xx_PutoFlash_xX [webchat@a89-154-102-225.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#400 [16:48] <DLarnz> I don't know if my question showed up so I'll ask it again. I migrated my Minecraft account to a Mojang one and I received and email saying it worked, so I know the email is right. But I tried resetting my password and I'm not getting an email. I checked spam/junk and trash and nothing is there. I'm doing this because I'm getting the "Failed Login"
#401 [16:48] <DLarnz> error
#402 [16:49] <UWantSham> what do I do after ive done what that thing said to do?
#403 [16:50] <mattym> ??> DLarnz account/send-email
#404 [16:50] <Absol> DLarnz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#405 [16:50] <Absol> DLarnz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#406 [16:50] <mattym> UWantSham, I need the link to the report.
#407 [16:50] <Odysseius> UWantSham, Send us the link to the paste.
#408 [16:50] <UWantSham> https://paste.ubuntu.com/p/XdqzkXBhzt/
#409 [16:51] <mattym> ??> UWantSham win/reinst
#410 [16:51] <Absol> UWantSham: You may need to reinstall the locally installed files that Minecraft puts into place.
#411 [16:51] <Absol> UWantSham: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#412 [16:51] <mattym> UWantSham, After you have done those instructions, try to run the game on the latest version and see if you get an error.
#413 [16:52] <DLarnz> I did all that already but thank you. I wondered if anyone else would have any insight
#414 [16:52] <mattym> DLarnz, No, only Mojang can help with those types of issues.
#415 [16:52] <DLarnz> Okay. Thank you
#416 [16:53] * DLarnz [webchat@c-76-20-147-93.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#417 [16:56] * Xx_PutoFlash_xX [webchat@a89-154-102-225.cpe.netcabo.pt] has joined #minecrafthelp
#418 [16:56] <Xx_PutoFlash_xX> Hi again
#419 [16:57] <Xx_PutoFlash_xX> it appears that the new driver didnt solved the issue
#420 [16:57] <mattym> Xx_PutoFlash_xX, Can you get the new log?
#421 [16:57] <Xx_PutoFlash_xX> ok wait a second
#422 [16:57] * wiktoria [webchat@ip565170c4.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#423 [16:58] <Xx_PutoFlash_xX> https://paste.ubuntu.com/p/g3nmx3DRnD/
#424 [16:58] <mattym> ??> Xx_PutoFlash_xX tools/hjt
#425 [16:58] <Absol> Xx_PutoFlash_xX: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#426 [16:58] <Absol> Xx_PutoFlash_xX: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#427 [16:58] <UWantSham> i forgotten who helped me but thank you, it's working now, if you were an uber, youd get 5 stars G ahhahaha
#428 [16:59] * UWantSham [webchat@90.241.156.59] has quit. (Quit: webchat.esper.net)
#429 [17:00] <Xx_PutoFlash_xX> https://paste.ubuntu.com/p/ghKcRRWvDd/
#430 [17:00] * ChickyTendies [webchat@c-71-203-174-71.hsd1.fl.comcast.net] has joined #minecrafthelp
#431 [17:01] <mattym> Xx_PutoFlash_xX, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#432 [17:01] <Xx_PutoFlash_xX> ok wait a second
#433 [17:01] <mattym> Xx_PutoFlash_xX, Also uninstall Razer Synapse, as well as following the note on it here https://minecraftirc.net/support-articles/known-incompatible-software/
#434 [17:01] * thelounge1 [webchat@190.233.176.154] has joined #minecrafthelp
#435 [17:01] <ChickyTendies> When ever I try and open my game it fails saying "Unable to save download. flop1.ogg" What do I do
#436 [17:01] <thelounge1> hello
#437 [17:02] * thelounge1 [webchat@190.233.176.154] has quit. (Client Quit)
#438 [17:02] <mattym> ??> ChickyTendies error/download
#439 [17:02] <Absol> ChickyTendies: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#440 [17:02] <ChickyTendies> Thanks
#441 [17:02] * allynoodle [webchat@5e016e4f.bb.sky.com] has joined #minecrafthelp
#442 [17:03] <allynoodle> Hello, I just bought the game (java edition) for my windows 8 laptop and everytime it finish generating a map it crashes.
#443 [17:03] <Odysseius> ??> allynoodle launcher/log
#444 [17:03] <Absol> allynoodle: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#445 [17:03] <Odysseius> allynoodle, Please copy the log after the game has crashed
#446 [17:04] <allynoodle> also, what is the minimum pc requirments for the game?
#447 [17:04] <Odysseius> allynoodle, https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#448 [17:04] <allynoodle> thank you
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#452 [17:07] <Xx_PutoFlash_xX> well it appears that razer synapse was the issue...
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#454 [17:07] <mattym> Xx_PutoFlash_xX, You can probably re-update the driver.
#455 [17:08] <Xx_PutoFlash_xX> what do you mean
#456 [17:08] <mattym> Xx_PutoFlash_xX, Tested fine on mine and another persons Nvidia hardware.
#457 [17:08] <Xx_PutoFlash_xX> ohh that one, yup
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#462 [17:24] <Webchat_82280> The game crashed whilst initializing game
#463 [17:24] <Webchat_82280> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#464 [17:24] <Webchat_82280> what do i do about this?
#465 [17:24] <Odysseius> ??> Webchat_82280 win/dxdiag
#466 [17:24] <Absol> Webchat_82280: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#467 [17:24] <Jurgen> I have bought minecraft on ..-10-2012 and i have always been able to download it, now when i want to download minecraft it says i have not bought a copy of minecraft.
#468 [17:25] <Odysseius> Jurgen, What is yoru Minecraft Username?
#469 [17:25] <Odysseius> your*
#470 [17:25] <Jurgen> jurbur
#471 [17:25] <Jurgen> i believe
#472 [17:26] <Odysseius> Jurgen, And you are using username and password to log in?
#473 [17:26] <Jurgen> ok, i feel stupid now
#474 [17:26] <Odysseius> Jurgen, Use your username, or migrate your account on https://account.mojang.com/migrate
#475 [17:26] <Jurgen> it asks for my email, so i enter my email
#476 [17:26] <Jurgen> but thx
#477 [17:31] <Webchat_82280> Absol Odysseius so i followed the instructions
#478 [17:31] <Webchat_82280> and got this
#479 [17:31] <Webchat_82280> https://paste.ubuntu.com/p/8nd3RfvYXh/
#480 [17:33] <Odysseius> Webchat_82280, Download and Install this driver: https://www.nvidia.co.uk/Download/driverResults.aspx/137360
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#483 [17:56] <nikki> my game crashes every time i try playing the 1.13.1 how can i stop it
#484 [17:58] <nikki> i cant get on the came because it constantly crashes.
#485 [17:58] <nikki> game
#486 [17:59] <Odysseius> ??> nikki launcher/log
#487 [17:59] <Absol> nikki: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#488 [17:59] <nikki> ever since the update for 1.13.1 i cant play
#489 [17:59] <Odysseius> nikki, Please copy the log after the game has crashed.
#490 [18:04] <nikki> i did it
#491 [18:04] <Odysseius> nikki, Please give us the link to the paste
#492 [18:05] <nikki> https://paste.ubuntu.com/p/yjxcp59vVC/
#493 [18:06] <nikki> is that the link?
#494 [18:06] <Odysseius> nikki, Is that after it stops working?
#495 [18:06] <nikki> yes
#496 [18:06] <nikki> it crashes on the mojang loading screen
#497 [18:08] <Odysseius> nikki, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
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#529 [18:17] <nikki> hiya again i have another problem
#530 [18:17] <Odysseius> nikki, Yes?
#531 [18:18] <nikki> i tried creating a world but it would crash again
#532 [18:18] <nikki> basically wouldnt load any worlds or a new
#533 [18:19] <Odysseius> ??> nikki launcher/log
#534 [18:19] <Absol> nikki: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#535 [18:19] <Odysseius> nikki, Please copy it after the game has crashed
#536 [18:21] <nikki> https://paste.ubuntu.com/p/nc5FPqjPv7/
#537 [18:22] <Odysseius> ??> nikki av/adwcleaner
#538 [18:22] <Absol> nikki: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#539 [18:22] <Absol> nikki: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#540 [18:24] <nikki> i have a cleaner on my laptop
#541 [18:24] <Odysseius> nikki, Please use the one I provided.
#542 [18:24] <nikki> im not comfortable with that
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#550 [19:10] <Webchat_75205> ERROR UNABLE TO START JAVA
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#555 [19:24] <Miata> hey can you still use open lan world to play with someone
#556 [19:25] <Miata> hello
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#559 [19:31] <SoftSofa> https://paste.ubuntu.com/p/nbv7ZHM32w/
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#561 [19:32] <Miata> how do I use open lan world
#562 [19:32] <Miata> help
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#564 [20:08] <SoftSofa> https://paste.ubuntu.com/p/nbv7ZHM32w/
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#569 [21:17] <SoftSofa> anyone on?
#570 [21:17] <mattym> SoftSofa, I told you what to do, hours ago.
#571 [21:22] <SoftSofa> you mentioned something about razer synapse, but I don't have that software on my pc.
#572 [21:32] <mattym> SoftSofa, Did you read the instructions that pertained to it like I said in the list that was linked. And check the rest of the list?
#573 [21:41] <SoftSofa> Sorry, I did the what the instructions said, just ran into another crash. Let me send it.
#574 [21:41] <SoftSofa> https://paste.ubuntu.com/p/f2r3hJnbmw/
#575 [21:42] <mattym> SoftSofa, Look at line 101 of your log on that page.
#576 [21:42] <mattym> SoftSofa, That would not be there if you followed the instructions I gave for Razer Synapse.
#577 [21:43] <SoftSofa> That's what I just deleted from my Environmental Variables. Suggest doing it again?
#578 [21:43] <mattym> SoftSofa, Restart the PC, then check it again.
#579 [21:43] <SoftSofa> okay.
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#581 [22:10] * JoySauce759 [webchat@104-180-9-255.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#582 [22:11] <JoySauce759> Hello! I have a minecraft account, but I accidentally deleted the email attached to it. So, I can't access it. If I could switch it to another email that would be perfect
#583 [22:11] <mattym> ??> JoySauce759 account/send-email
#584 [22:11] <Absol> JoySauce759: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#585 [22:11] <Absol> JoySauce759: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#586 [22:12] <JoySauce759> I can't because I deleted the email.
#587 [22:12] <mattym> JoySauce759, You don't need it as long as you know what it was
#588 [22:13] <JoySauce759> joysauce759@gmail.com
#589 [22:13] <mattym> JoySauce759, Fill out the form
#590 [22:25] * Caleb [webchat@cpe-104-231-217-97.wi.res.rr.com] has joined #minecrafthelp
#591 [22:27] <Caleb> Hi, I bought a minecraft account a long time ago. I can't remember my email or password. I know a few possibilities for the password, though.
#592 [22:27] <mattym> ??> Caleb account/send-email
#593 [22:27] <Absol> Caleb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#594 [22:27] <Absol> Caleb: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#595 [22:28] <Caleb> It's been four years. I have neither of those things.
#596 [22:29] <mattym> ??> Caleb account/trans-id
#597 [22:29] <Absol> Caleb: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#598 [22:29] <mattym> Caleb, You will need to try and find it.
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#600 [22:32] <EthanMT10> I can't enter my minecraft when ever i open it
#601 [22:33] <mattym> EthanMT10, What happens when you try?
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#603 [22:33] <Caleb> I guess I'm gonna have to buy a new one. I bought a prepaid minecraft card from Walmart when I was a teenager.
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#606 [23:04] <Caleb> I just logged into my old account, but I don't remember the answers to the security questions.
#607 [23:04] <mattym> Caleb, So you figured out the email it was on?
#608 [23:04] <mattym> Caleb, And the password?
#609 [23:05] <Caleb> Yes to both, and I migrated.
#610 [23:05] <mattym> Caleb, There should be an option to get security questions reset sent to your email.
#611 [23:06] <Caleb> That's where the problem is. I don't remember the password for that old email. Is there a way to change the address?
#612 [23:07] <mattym> Caleb, Not without access to the email.
#613 [23:07] <mattym> Caleb, That would fall back into needing to contact Mojang support with the transaction ID
#614 [23:08] <mattym> Caleb, Is this the first time you have logged in from that computer or network?
#615 [23:08] <Caleb> Are there transaction IDs for prepaid Wal-Mart cards?
#616 [23:08] <mattym> Caleb, The card in that case.
#617 [23:09] <Caleb> Yeah, new computer. It's honestly been six years since I bought that card and I had no warning that I should keep it.
#618 [23:10] <mattym> Caleb, Yeah, if you had the old PC, you would be able to log in without the questions, but to change the email you would still need to access the old email i think.
#619 [23:10] <Caleb> Alright, how do I contact mojang support?
#620 [23:11] <mattym> Caleb, For anything account related, you would need that code. Without the card, there is no other way.
#621 [23:12] <mattym> Caleb, Try contacting support for your email provider to see if they can get you back into your email account.
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#623 [23:30] <Elextronic> Hello
#624 [23:31] <Elextronic> Whenever I attempt to break blocks or open doors, my minecraft freezes
#625 [23:32] <mattym> Elextronic, What version of the game are you on?
#626 [23:32] <Elextronic> 1.8.9 and the latest
#627 [23:33] <mattym> ??> Elextronic win/reinst
#628 [23:33] <Absol> Elextronic: You may need to reinstall the locally installed files that Minecraft puts into place.
#629 [23:33] <Absol> Elextronic: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#630 [23:42] <Elextronic> it appears it has worked
#631 [23:42] <Elextronic> Don't understand why .minecraft would cause those issues
#632 [23:45] <mattym> Dont run different versions from the same game dir.