#1 [00:01] <Bankshot1425> it worked fine
#2 [00:02] <Bankshot1425> it has successfully installed
#3 [00:02] <Bankshot1425> but i need to see if i can run any games now
#4 [00:02] <mattym> Bankshot1425, Ok, if it asked to restart the PC do so, if not try starting Minecraft again
#5 [00:05] <Bankshot1425> okay
#6 [00:05] <Bankshot1425> thank you
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#8 [01:02] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
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#11 [01:30] * DrakonTaigun [webchat@cpe-184-58-226-94.wi.res.rr.com] has joined #minecrafthelp
#12 [01:30] <DrakonTaigun> Hello
#13 [01:30] <Greymagic27> Hello
#14 [01:30] <DrakonTaigun> I tried applying a texture pack and now it wont let me launch minecraft, what do I do
#15 [01:30] <Greymagic27> @DrakonTaigun, Does it give you an error?
#16 [01:31] <DrakonTaigun> Yes
#17 [01:31] <Greymagic27> Please post the full error here: paste.ubuntu.com
#18 [01:34] <DrakonTaigun> I pasted it
#19 [01:34] <DrakonTaigun> https://paste.ubuntu.com/p/nyqnkvgxkC/plain/
#20 [01:35] <Greymagic27> Please don't change the formatting type overwise I need to log in
#21 [01:35] <Greymagic27> Keep the syntax as plain text
#22 [01:35] <DrakonTaigun> Idk how to do that
#23 [01:36] <mattym> ??> DrakonTaigun win/reinst
#24 [01:36] <Absol> DrakonTaigun: You may need to reinstall the locally installed files that Minecraft puts into place.
#25 [01:36] <Absol> DrakonTaigun: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#26 [01:37] * Greymagic27 wishes you could claim support things
#26 [01:38] <DrakonTaigun> It worked, thank you
#27 [01:39] * DrakonTaigun [webchat@cpe-184-58-226-94.wi.res.rr.com] has quit. (Quit: webchat.esper.net)
#28 [01:42] * Greymagic27 is upset that mattym stole my support :P
#28 [02:16] * e [webchat@104.143.209.99] has joined #minecrafthelp
#29 [02:17] * e is now known as Guest56154
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#31 [02:25] * andrew9 [webchat@162-228-65-135.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#32 [02:25] <andrew9> hi
#33 [02:26] <Greymagic27> Howdy
#34 [02:26] <andrew9> I need help. everytime I laung minecraft, when trying to join it crashes
#35 [02:26] <andrew9> just got this new comp
#36 [02:26] <andrew9> plenty of ram and settings turned down
#37 [02:26] <Greymagic27> ??> @andrew9 launcher/crash-log
#38 [02:26] <Absol> @andrew9: We need to see your crash log, which is created after a crash.
#39 [02:26] <Absol> @andrew9: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#40 [02:26] <andrew9> okay one sec
#41 [02:26] <andrew9> thx
#42 [02:29] <andrew9> there is no crash reports folder
#43 [02:29] <Greymagic27> Please go into the log folder and send the latest.log
#44 [02:30] <andrew9> https://paste.ubuntu.com/p/7249KfZfhZ/
#45 [02:30] <andrew9> think I did it lmao
#46 [02:30] <Greymagic27> When does this crash occur?
#47 [02:31] <andrew9> its crashed the last 5 times ive opened it. I uninstalled and reinstalled. still happened
#48 [02:31] <Greymagic27> When you opened the launcher or the actull game?
#49 [02:31] <andrew9> the launcher was okay. when the game popped up for single/multiplayer it would either crash then or when I tried to connect to a server
#50 [02:32] <Greymagic27> ??> @andrew9 tools/hjt
#51 [02:32] <Absol> @andrew9: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#52 [02:32] <Absol> @andrew9: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#53 [02:33] <andrew9> okay
#54 [02:34] <andrew9> i downloaded it.
#55 [02:34] <andrew9> not sure?
#56 [02:35] <Greymagic27> Please follow the instructions absol has given
#57 [02:38] <andrew9> https://paste.ubuntu.com/p/37bGHYpmjv/
#58 [02:38] <andrew9> good?
#59 [02:38] <Greymagic27> ??> @andrew9 av/adwcleaner
#60 [02:38] <Absol> @andrew9: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#61 [02:38] <Absol> @andrew9: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#62 [02:39] <Greymagic27> ??> @andrew9 av/norton
#63 [02:39] <Absol> @andrew9: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#64 [02:39] <Greymagic27> ??> @andrew9 av/malwarebytes
#65 [02:39] <Absol> @andrew9: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#66 [02:39] <Absol> @andrew9: Download it here: https://www.malwarebytes.org/
#67 [02:39] <Absol> @andrew9: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#68 [02:39] <Greymagic27> Please follow those 3 steps
#69 [02:39] <andrew9> I'm not trying to pay for another "malware removing" program though?
#70 [02:39] <Greymagic27> They are free
#71 [02:40] <andrew9> so if i uninstall Norton that will help as well?
#72 [02:40] <Greymagic27> Yes
#73 [02:40] <Greymagic27> follow all the instructions absol has given you
#74 [02:40] <andrew9> ok
#75 [02:47] * andrew4 [webchat@162-228-65-135.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#76 [02:47] <andrew4> alright back from restart
#77 [02:47] <andrew4> should i try launching mc?
#78 [02:47] <Greymagic27> Yes
#79 [02:48] <andrew4> omg. its working
#80 [02:49] <Greymagic27> Your welcome
#81 [02:49] <andrew4> stupid question, im trying to connect to decimatepvp but it is showing no connection. is it because its probably set up on an old version?
#82 [02:49] <Greymagic27> Do other server work?
#83 [02:50] <andrew4> yeah pvp.thearchon.net does. but decimate doesnt
#84 [02:50] <Greymagic27> Then it is that server
#85 [02:50] <andrew4> okay. havent been on mc in almost two years . sorry
#86 [02:51] <Greymagic27> That's fine
#87 [02:51] <andrew4> last thing, downloading texture packs or adding standard mods like optifine or chunk border.
#88 [02:52] <Greymagic27> https://www.planetminecraft.com/resources/texture_packs/ http://optifine.net/downloads.php
#89 [02:53] <andrew4> you guys are the best
#90 [02:54] <Greymagic27> Your welcome
#91 [02:58] <andrew4> the malware protection wont let me download those
#92 [02:58] <Greymagic27> The texture packs?
#93 [02:59] <andrew4> yeah
#94 [02:59] <Greymagic27> You can use another website
#95 [02:59] <Greymagic27> I just always use that so I had it bookmarked
#96 [03:00] <andrew4> thats the best website from what i see. can i uninstall the anti malware to get that texture pack downloaded? or will that mess with mc in general
#97 [03:00] <Greymagic27> You can unistall adwcleaner and malwarebytes now
#98 [03:00] <andrew4> kk
#99 [04:16] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#102 [04:28] * sup [webchat@bb42-61-239-149.singnet.com.sg] has joined #minecrafthelp
#103 [04:28] <sup> HI
#104 [04:39] * buzo [~quassel@2a01:4f8:1c17:4946::] has quit. (Quit: bye)
#105 [04:43] * buzo [~quassel@2a01:4f8:1c17:4946::] has joined #minecrafthelp
#106 [04:56] * bogdan [webchat@82-137-8-47.rdsnet.ro] has joined #minecrafthelp
#107 [04:56] <bogdan> no connect servars
#108 [04:56] <Greymagic27> @bogdan, Please explain
#109 [04:57] <bogdan> no connection du servars minecraft
#110 [04:58] <Greymagic27> Is that the full error?
#111 [05:11] * yuoip [webchat@202.9.40.25] has joined #minecrafthelp
#112 [05:12] <yuoip> I accidentaly used my MC Windows 10 version redeem code on another device and i was wondering if i could get a new redeem code and cancel the old one
#113 [05:16] <Greymagic27> If you sign if with the same microsoft account you redeemed it on you should be able to just download it
#114 [05:18] <yuoip> I dont have access to that account
#115 [05:19] <Greymagic27> Why not?
#116 [05:19] <yuoip> Was my dads microsoft account now he doesnt live with us anymore
#117 [05:20] <Greymagic27> You can't get another free code
#118 [05:20] <yuoip> ok
#119 [06:36] * pocotolos784 [webchat@77.pool85-50-238.dynamic.orange.es] has joined #minecrafthelp
#120 [06:36] <pocotolos784> I get an error when downloading the files of the latest version
#121 [06:37] <Greymagic27> What is the error?
#122 [06:37] <pocotolos784> on moment
#123 [06:37] <pocotolos784> The error is Unable to save the download. nds_de.json
#124 [06:38] <Greymagic27> ??> @pocotolos784 error/download
#125 [06:38] <Absol> @pocotolos784: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#126 [06:42] <pocotolos784> ok this is desinsatalando byte fence
#127 [06:43] <pocotolos784> im triying to download now the version
#128 [07:04] * Tkey1 [webchat@189.61.203.40] has joined #minecrafthelp
#129 [07:04] * Tkey1 [webchat@189.61.203.40] has quit. (Client Quit)
#130 [07:43] * pae [webchat@node-m5.pool-101-109.dynamic.totbb.net] has joined #minecrafthelp
#131 [07:43] <pae> What should I do : Unable to save download. client-1.12.xml
#132 [07:46] <Odysseius> ??> pae error/download
#133 [07:46] <Absol> pae: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#134 [07:49] <pae> All are not installed
#135 [07:56] <Odysseius> ??> pae tools/hjt
#136 [07:56] <Absol> pae: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#137 [07:56] <Absol> pae: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#138 [08:01] <pae> https://paste.ubuntu.com/p/w2WVs7kdGb/
#139 [08:03] <Odysseius> pae, Uninstall Overwolf. Also, run this program:
#140 [08:04] <Odysseius> ??> pae av/adwcleaner
#141 [08:04] <Absol> pae: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#142 [08:04] <Absol> pae: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#143 [08:05] <pae> ok
#144 [08:17] * Ole [webchat@dyndsl-031-150-049-051.ewe-ip-backbone.de] has joined #minecrafthelp
#145 [08:18] <Ole> my account was hacked and they changed my name into crap and it will take 29 days to change it again -_-
#146 [08:19] <Odysseius> Ole, Unless it is something explicit, you will have to wait the full time to change it back.
#147 [08:20] * thelounge7 [webchat@host86-162-53-236.range86-162.btcentralplus.com] has joined #minecrafthelp
#148 [08:20] <thelounge7> hello , i have a problem with opening minecraft on mac , it keeps saying it quit unexpectadely
#149 [08:21] <Odysseius> ??> thelounge7 launcher/log
#150 [08:21] <Absol> thelounge7: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#151 [08:21] <thelounge7> thank you
#152 [08:21] <Odysseius> thelounge7, Please copy the log after the game has quite unexpectedly.
#153 [08:21] <Odysseius> *quit
#154 [08:23] <Ole> is there also a german chat?
#155 [08:24] <Odysseius> Ole, No, but if there was, they would give you the exact same answer.
#156 [08:25] <Ole> thank you for not not solving have a great day
#157 [08:25] * Ole [webchat@dyndsl-031-150-049-051.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#158 [08:31] * mincraft [webchat@dynamic-37-142-177-19.hotnet.net.il] has joined #minecrafthelp
#159 [08:33] <mincraft> my mincraft email does not exist anymore
#160 [08:34] <Odysseius> mincraft, https://account.mojang.com/changeemail/request
#161 [08:36] * mincraft [webchat@dynamic-37-142-177-19.hotnet.net.il] has quit. (Quit: webchat.esper.net)
#162 [08:42] <thelounge7> my problem details and system config is too long to paste in is there anything i can post in from it to be more specific so you guys know whats going and can help me?
#163 [08:42] <Odysseius> ??> thelounge7 paste
#164 [08:42] <Absol> thelounge7: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#165 [08:42] <Odysseius> thelounge7, It explained on the page I gave you how to send me the paste as well.
#166 [08:43] <thelounge7> oh sorry , my bad here it is https://paste.ubuntu.com/p/pxsfsfZrRc/
#167 [08:45] <Odysseius> thelounge7, Your system does not meet the minimum system requirements, you need at least OSX 10.9 Mavericks.
#168 [08:45] <Odysseius> ??> thelounge7 mac/software-update]
#169 [08:45] <Odysseius> ??> thelounge7 mac/software-update
#170 [08:45] <Absol> thelounge7: You need to install all available Software Updates available for your Mac.
#171 [08:45] <Absol> thelounge7: To do so, click the Apple icon in the top left of the screen, and click Software Update. Continue to install updates until there are none.
#172 [08:45] <thelounge7> thank you <3
#173 [08:48] * Rubikman880 [webchat@70-133-169-203.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#174 [08:48] <Rubikman880> Hello yes im trying to login to my mojang account and it says its incorrect but i login to mindcraft with the same thing and it works
#175 [08:49] <Rubikman880> minecraft*
#176 [08:49] <Odysseius> Rubikman880, What is your Minecraft Username?
#177 [08:49] <Rubikman880> Rubikman880
#178 [08:49] <Rubikman880> im trying to change my name
#179 [08:49] <Odysseius> Rubikman880, And you can log in on minecraft.net, but not on account.mojang.com?
#180 [08:49] <Rubikman880> yes
#181 [08:50] <Odysseius> Rubikman880, Log out on minecraft.net, and try to log in again
#182 [08:50] <Rubikman880> no i can login to minecraft.net but i cant login to https://account.mojang.com/login
#183 [08:50] <Rubikman880> i used the same login and it didnt work
#184 [08:51] <Odysseius> ??> Rubikman880 tools/hjt
#185 [08:51] <Absol> Rubikman880: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#186 [08:51] <Absol> Rubikman880: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#187 [08:51] <Odysseius> Rubikman880, And make sure you run it as an Administrator.
#188 [08:51] * Rubikman880 [webchat@70-133-169-203.lightspeed.nsvltn.sbcglobal.net] has quit. (Client Quit)
#189 [08:55] * Purth [webchat@103.75.116.101] has joined #minecrafthelp
#190 [08:55] <Purth> Hello
#191 [08:55] <Odysseius> Purth, Hello
#192 [08:56] <Purth> I'm unable to login to any Minecraft services. (Mojang.com, Minecraft launcher, technic launcher.)
#193 [08:56] <Purth> I recieve the error message "Could not connect to server"
#194 [08:56] <Odysseius> ??> Purth login/throttle
#195 [08:56] <Absol> Purth: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#196 [08:56] <Absol> Purth: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#197 [08:56] <Odysseius> Purth, If the issue still occurs after one hour, come back.
#198 [08:58] * Ryan [webchat@pool-100-11-114-229.phlapa.fios.verizon.net] has joined #minecrafthelp
#199 [08:58] <Ryan> Hi
#200 [08:58] <Ryan> my game keeps freezing
#201 [08:59] <Purth> This has been happening since 12 hours ago. I tried logging in, didnt work. Then tried every few hours, still logged out.
#202 [08:59] <Odysseius> ??> Ryan av/adwlceaner
#203 [08:59] * Ryan is now known as Guest30640
#204 [08:59] <Guest30640> then I cannot play it I have to restart
#205 [08:59] <Odysseius> ??> Ryan av/adwcleaner
#206 [08:59] <Absol> Ryan: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#207 [08:59] <Absol> Ryan: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#208 [08:59] <Guest30640> then it freezes in in 5 seconds
#209 [08:59] <Odysseius> ??> Guest30640 av/adwcleaner
#210 [08:59] <Guest30640> earlier I used to get 200 fps
#211 [08:59] <Absol> Guest30640: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#212 [08:59] <Absol> Guest30640: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#213 [08:59] <Odysseius> ??> Purth tools/hjt
#214 [08:59] <Absol> Purth: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#215 [08:59] <Absol> Purth: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#216 [09:00] <Guest30640> will see if it works ty
#217 [09:00] <Purth> I run the macOS operating system.
#218 [09:01] <Odysseius> Purth, In that case, disable any antivirus, adblock and VPN programs and see if that fixes the issue.
#219 [09:01] <Purth> They are all disabled.
#220 [09:01] <Purth> I also tried logging in with a vpn, no luck.
#221 [09:01] <Odysseius> Purth, Restart your Router and your PC.
#222 [09:01] <Purth> I'll give it a go.
#223 [09:05] * Purth [webchat@103.75.116.101] has joined #minecrafthelp
#224 [09:05] <Purth> No luck.
#225 [09:05] <Odysseius> Purth, Which country are you from?
#226 [09:05] <Purth> Australia.
#227 [09:06] <Odysseius> Purth, Make sure there is no parental program on the Mac, and no parental filters are activated with your ISP.
#228 [09:06] <Odysseius> (Internet Service Provider)
#229 [09:06] <Purth> There isn't any.
#230 [09:07] <Odysseius> Purth, Have you ever used McLeaks? Not judging, just need to know to solve the problem
#231 [09:08] <Purth> No, I have not.
#232 [09:08] <Purth> However, I do bulk-buy alts.
#233 [09:08] <Odysseius> Besides the point, but you may want to read up on this: https://account.mojang.com/documents/minecraft_eula
#234 [09:09] <Odysseius> Purth, There is a chance that Mojang has flagged your IP Adress as someone who regularly violates the EULA, though I have not heard of that happening yet.
#235 [09:09] <Purth> It's unlikely. It's likely best to submit a mojang ticket.
#236 [09:10] <Odysseius> Purth, Another option would be that your ISP is blocking it without your knowledge, though I also never heard of it happening in Australia
#237 [09:11] <Purth> It's unlikely that's the case.
#238 [09:12] <Odysseius> Indeed, and I'm not quite sure what else could cause it.
#239 [09:12] <Odysseius> So you can't log in on minecraft.net, account.mojang.com and the launcher?
#240 [09:12] <Purth> Correct.
#241 [09:12] <Purth> I also can't reset my password.
#242 [09:13] <Odysseius> Purth, Don't receive the email or just doesn't work?
#243 [09:13] <Purth> The email will send, but I get a 404 error when visiting it.
#244 [09:13] <Odysseius> Hmm, curious. That's a case for Mojang I think. Contact them with your transaction ID, Absol will give you the details.
#245 [09:13] <Odysseius> ??> Purth account/trans-id
#246 [09:13] <Absol> Purth: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#247 [09:13] <Odysseius> ??> Purth account/send-email
#248 [09:13] <Absol> Purth: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#249 [09:13] <Absol> Purth: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#250 [09:14] <Purth> I purchased my account pre 2011, and the email I used when purchasing it is gone.
#251 [09:14] <Purth> So, obtaining the id is not possible.
#252 [09:15] <Odysseius> Purth, Contact Mojang anyway, they will be able to tell you how to proove you are the owner of the account.
#253 [09:15] <Purth> Okay, thank you for the help.
#254 [09:26] * Guest30640 [webchat@pool-100-11-114-229.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#255 [09:36] * Ryan [webchat@pool-100-11-114-229.phlapa.fios.verizon.net] has joined #minecrafthelp
#256 [09:36] <Ryan> my game freezes and I get 0 fps yesterday iw as getting over 130
#257 [09:36] <Ryan> i tried getting awdcleaner it didn't help
#258 [09:36] * Ryan is now known as Guest43476
#259 [09:37] <Guest43476> hello???
#260 [09:37] <Odysseius> Guest43476, Did you do a full scan with it?
#261 [09:37] <Guest43476> yes
#262 [09:37] <Odysseius> Guest43476, And removed everything it found?
#263 [09:37] <Guest43476> i did it found 10 things and it removed them
#264 [09:37] <Odysseius> ??> Guest43476 win/dxdiag
#265 [09:37] <Absol> Guest43476: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#266 [09:40] <Guest43476> i did that
#267 [09:40] * ss [webchat@121.14.14.16] has joined #minecrafthelp
#268 [09:40] <Odysseius> Guest43476, Please put the link to the paste into this chatroom
#269 [09:40] <Guest43476> do i do anything with the thing or no?
#270 [09:40] <Guest43476> o
#271 [09:40] <Guest43476> https://paste.ubuntu.com/p/ZxNQqnVP3V/
#272 [09:41] <Odysseius> lucky you
#273 [09:41] <ss> emmm i have question
#274 [09:41] <Odysseius> Guest43476, First of all, never try to update the drivers, as trying may make the PC incompatible with Minecraft.
#275 [09:41] <Odysseius> ss, Yes?
#276 [09:42] <Odysseius> ??> Guest43476 tools/hjt
#277 [09:42] <Absol> Guest43476: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#278 [09:42] <Absol> Guest43476: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#279 [09:42] <Guest43476> whenever i start Minecraft and i go to task manager it only uses 00 cpu
#280 [09:42] <Guest43476> like i go on to a server it works at 10 fps for about 3 seconds then it just freezes
#281 [09:42] <ss> i cannot download calm2.ogg
#282 [09:42] <Odysseius> ??> ss error/download
#283 [09:42] <Absol> ss: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#284 [09:43] <ss> ok i will try
#285 [09:45] <Guest43476> https://paste.ubuntu.com/p/NrsfgkCGs9/
#286 [09:46] <Odysseius> ??> Guest43476 av/norton
#287 [09:46] <Absol> Guest43476: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#288 [09:46] <Odysseius> ??> Guest43476 av/norton/uninstall
#289 [09:46] <Absol> Guest43476: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#290 [09:46] <Guest43476> ill try but ive have Norton for over 3 years and Minecraft ran fine then
#291 [09:46] <Odysseius> Guest43476, In general, we discourage people from using Norton as it is not actually protecting the PC, and rather causes issues.
#292 [09:47] <Guest43476> ok
#293 [09:47] <Guest43476> my laptop is fast, only Minecraft lags
#294 [09:47] <Guest43476> it isn't a gaming laptop, like i cant run games like fortnite for over 20 fps, but i can run Minecraft at 120 fps without lag ever
#295 [09:48] <Odysseius> Guest43476, It's old
#296 [09:48] <Guest43476> ik the laptop is old but just yesterday i ran Minecraft at 120 fps sometimes goes up to 250 fps
#297 [09:49] <Odysseius> Guest43476, There's always the chance that all of the sudden, something within the system changes, causing the issues you describe.
#298 [09:49] <Guest43476> yes maybe
#299 [09:50] <Guest43476> k i ran Minecraft it is still lagging
#300 [09:50] <Guest43476> do i need to change my settings?
#301 [09:50] <Odysseius> Guest43476, After you removed Norton, please create a nother Hijackthis log.
#302 [09:50] <Odysseius> ??> Guest43476 tools/hjt
#303 [09:50] <Absol> Guest43476: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#304 [09:50] <Absol> Guest43476: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#305 [09:50] <Odysseius> Guest43476, And make sure you run it as an Administrator please.
#306 [09:52] <Guest43476> what do u mean by tools/hjt
#307 [09:52] <Guest43476> where is it download, im trying to find hijack
#308 [09:53] * thelounge7 [webchat@host86-162-53-236.range86-162.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#309 [09:57] <Odysseius> Guest43476, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#310 [09:57] <Guest43476> https://paste.ubuntu.com/p/BjQkc8mhRH/
#311 [09:58] <Guest43476> there we go
#312 [09:58] <Odysseius> ??> Guest43476 av/malwarebytes
#313 [09:58] <Absol> Guest43476: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#314 [09:58] <Absol> Guest43476: Download it here: https://www.malwarebytes.org/
#315 [09:58] <Absol> Guest43476: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#316 [10:02] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#317 [10:02] <Guest43476> its running
#318 [10:08] * regator [webchat@dyndsl-031-150-049-051.ewe-ip-backbone.de] has joined #minecrafthelp
#319 [10:09] <regator> i have a crash report
#320 [10:09] <Odysseius> ??> regator paste
#321 [10:09] <Absol> regator: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#322 [10:09] <Greymagic27> You beat me :(
#323 [10:13] <regator> i cant paste
#324 [10:28] <Guest43476> hello
#325 [10:28] <Guest43476> um i have a error where i launch minecraft
#326 [10:28] <Guest43476> it says error opening registry key software java soft, then it says error opening java.dll
#327 [10:30] <Guest43476> anyone here??
#328 [10:31] * thelounge1 [webchat@23-120-6-154.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#329 [10:31] <thelounge1> hello
#330 [10:31] <thelounge1> can anyone help me?
#331 [10:32] <thelounge1> my game keeps crashing when i try and start it. it loads the Mojang screen and the crashes
#332 [10:32] <thelounge1> it says the game keeps crashing while initilizing the game
#333 [10:33] <thelounge1> so is there a way i can fix this?
#334 [10:33] <Odysseius> ??> Guest43476 av/adwcleaner
#335 [10:33] <Absol> Guest43476: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#336 [10:33] <Absol> Guest43476: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#337 [10:33] <Odysseius> ??> thelounge1 launcher/log
#338 [10:33] <Absol> thelounge1: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#339 [10:33] <Odysseius> thelounge1, Please copy the log after the game has crashed
#340 [10:38] <thelounge1> https://paste.ubuntu.com/p/36ZPnkHZND/
#341 [10:38] <thelounge1> thats it
#342 [10:39] <Guest43476> it says unable to locate java runtime
#343 [10:39] <Guest43476> what should i put for the java runtime
#344 [10:39] <Odysseius> ??> thelounge1 av/adwcleaner
#345 [10:39] <Absol> thelounge1: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#346 [10:39] <Absol> thelounge1: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#347 [10:39] <Odysseius> ??> Guest43476 win/reinst/full
#348 [10:39] <Absol> Guest43476: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#349 [10:39] <Absol> Guest43476: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#350 [10:40] <thelounge1> okay
#351 [10:44] * PolarDino [webchat@104-63-96-69.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#352 [10:45] * PolarDino [webchat@104-63-96-69.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#353 [10:56] * Guest43476 [webchat@pool-100-11-114-229.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#354 [11:02] * misslovely82 [webchat@c-98-244-150-177.hsd1.ga.comcast.net] has joined #minecrafthelp
#355 [11:04] <misslovely82> I am getting a Java runtime environment error whenever I try to play 1.13.1
#356 [11:04] <Greymagic27> What is the exact error?
#357 [11:04] <misslovely82> how do I send a screenshot of the log?
#358 [11:04] <Greymagic27> Post the full log here: paste.ubuntu.com
#359 [11:04] <urielsalis> misslovely82, you have discord client installed?
#360 [11:05] <misslovely82> no
#361 [11:05] <urielsalis> ??> misslovely82 launcher/log
#362 [11:05] <Absol> misslovely82: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#363 [11:06] <misslovely82> i pasted the log of that website
#364 [11:06] <misslovely82> on*
#365 [11:06] <urielsalis> misslovely82, give us the link please
#366 [11:07] <misslovely82> https://paste.ubuntu.com/p/vW2QDWNxp4/
#367 [11:07] <misslovely82> okay im gonna try to follow the hopper link now
#368 [11:08] <urielsalis> misslovely82, its the same instruction
#369 [11:08] <urielsalis> ??> misslovely82 win/dxdiag
#370 [11:08] <Absol> misslovely82: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#371 [11:08] <urielsalis> misslovely82, follow those ^
#372 [11:11] <misslovely82> https://paste.ubuntu.com/p/Tzz4Hwhdqj/
#373 [11:11] <urielsalis> misslovely82, please follow the latest absol instructions
#374 [11:14] <misslovely82> https://paste.ubuntu.com/p/Bx6QFBH9fH/
#375 [11:15] <urielsalis> misslovely82, download and install
#376 [11:15] <urielsalis> <Guest43476> it says unable to locate java runtime
#377 [11:15] <urielsalis> <Guest43476> what should i put for the java runtime
#378 [11:15] <urielsalis> <Odysseius> ??> thelounge1 av/adwcleaner
#379 [11:15] <urielsalis> <Absol> thelounge1: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#380 [11:15] <urielsalis> <Absol> thelounge1: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#381 [11:15] <urielsalis> <Odysseius> ??> Guest43476 win/reinst/full
#382 [11:15] <urielsalis> <Absol> Guest43476: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#383 [11:16] <urielsalis> <Absol> Guest43476: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#384 [11:16] <urielsalis> <thelounge1> okay
#385 [11:16] <urielsalis> * PolarDino (webchat@104-63-96-69.lightspeed.hstntx.sbcglobal.net) has joined
#386 [11:16] * Odysseius kicked urielsalis from #minecrafthelp (Reason: rielsalis :urielsalis)
#387 [11:16] * urielsalis [~urielsali@irc.urielsalis.me] has joined #minecrafthelp
#388 [11:16] <urielsalis> <misslovely82> I am getting a Java runtime environment error whenever I try to play 1.13.1
#389 [11:16] <urielsalis> <Greymagic27> What is the exact error?
#390 [11:16] * Odysseius kicked urielsalis from #minecrafthelp (Reason: rielsalis :urielsalis)
#391 [11:16] <misslovely82> i have Malwarebytes on my computer and it self cleans
#392 [11:16] * urielsalis [~urielsali@irc.urielsalis.me] has joined #minecrafthelp
#393 [11:16] <urielsalis> <urielsalis> misslovely82, follow those ^
#394 [11:16] * Odysseius kicked urielsalis from #minecrafthelp (Reason: rielsalis :urielsalis)
#395 [11:18] <mattym> misslovely82, One moment.
#396 [11:18] <misslovely82> so i delete everything but the saves folder?
#397 [11:18] <misslovely82> even the stuff not in folders?
#398 [11:19] <mattym> misslovely82, Those messages were not for you, there was an error.
#399 [11:19] <mattym> misslovely82, Download and Install the file from this page https://www.geforce.com/drivers/results/137272
#400 [11:20] * urielsalis [~urielsali@irc.urielsalis.me] has quit. (Quit: ZNC 1.7.1 - https://znc.in)
#401 [11:22] * urielsalisalt [webchat@OL42-147.fibertel.com.ar] has joined #minecrafthelp
#402 [11:23] <Greymagic27> @urielsalisalt, Hi lol
#403 [11:23] <urielsalisalt> Hexchat auto copying + ZNC flood buffer dont like each other :P
#404 [11:25] <Greymagic27> Oh ok
#405 [11:26] * urielsalis [~urielsali@irc.urielsalis.me] has joined #minecrafthelp
#406 [11:27] <urielsalisalt> had to restart znc to clear it
#407 [11:27] * urielsalisalt [webchat@OL42-147.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#408 [11:33] * Ratchet601 [webchat@57.red-83-49-217.dynamicip.rima-tde.net] has joined #minecrafthelp
#409 [11:34] <misslovely82> should i select nvidia graphics driver and GeForce experience or just the nvidia graphics driver?
#410 [11:34] <Ratchet601> Hey, i lost my original email, but i have my original transition id, is there a way to have my accoutn back?
#411 [11:35] <urielsalis> ??> Ratchet601 account/send-email
#412 [11:35] <Absol> Ratchet601: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#413 [11:35] <Absol> Ratchet601: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#414 [11:35] <Odysseius> misslovely82, just the driver is fine.
#415 [11:35] <Ratchet601> And another thing, im waiting 4 days without response, is it normal?
#416 [11:36] <Odysseius> Ratchet601, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#417 [11:36] <misslovely82> should i do express installation or custom
#418 [11:36] <Odysseius> misslovely82, Express is fine
#419 [11:36] * Ratchet601 [webchat@57.red-83-49-217.dynamicip.rima-tde.net] has quit. (Client Quit)
#420 [11:36] <misslovely82> so this is updating my graphics right?
#421 [11:36] <Odysseius> misslovely82, Correct
#422 [11:37] <urielsalis> misslovely82, sorry about that spam, my client started copying random stuff and sent it all at once
#423 [11:40] <misslovely82> it finished
#424 [11:41] <misslovely82> its okay just was confused on what to follow lol
#425 [11:41] <mattym> misslovely82, If its finished, try to run the game again.
#426 [11:42] * Patrick [webchat@mue-88-130-57-000.dsl.tropolys.de] has joined #minecrafthelp
#427 [11:43] <Patrick> Good evening, I got some trouble with my old Minecraft account
#428 [11:43] <misslovely82> still crashing
#429 [11:43] <urielsalis> Patrick, what kind of trouble?
#430 [11:43] <urielsalis> misslovely82, have you restarted your pc after installing the driver?
#431 [11:43] <misslovely82> no do i need to?
#432 [11:43] <urielsalis> misslovely82, yep
#433 [11:44] <misslovely82> alright brb
#434 [11:44] * GabrielFoxy [webchat@200-232-174-38.dsl.telesp.net.br] has joined #minecrafthelp
#435 [11:44] <Patrick> I got an "classic" Minecraft account and wanted to play after a long time. So I moved to Mojang reset my password. But after the reset he still says, wrong username or password
#436 [11:44] * misslovely82 [webchat@c-98-244-150-177.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#437 [11:45] <Patrick> Even in the Minecraft Launcher..
#438 [11:45] <urielsalis> ??> Patrick login/throttle
#439 [11:46] <Absol> Patrick: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#440 [11:46] <Absol> Patrick: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#441 [11:46] <urielsalis> Patrick, after that time is up, go to migrate your account
#442 [11:46] <urielsalis> ??> Patrick account/migrate
#443 [11:46] <Absol> Patrick: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#444 [11:46] <urielsalis> Patrick, if that doesnt work, you will need to email Mojang
#445 [11:46] <urielsalis> ??> Patrick account/send-email
#446 [11:46] <Absol> Patrick: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#447 [11:46] <Absol> Patrick: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#448 [11:47] <Patrick> I got a problem with my Username, I got my Email but cannot remember my old username
#449 [11:48] <urielsalis> Patrick, you will need to email Mojang then
#450 [11:48] * misslovely82 [webchat@c-98-244-150-177.hsd1.ga.comcast.net] has joined #minecrafthelp
#451 [11:49] <Patrick> Ok, I will do that. Thank you guys.
#452 [11:49] <misslovely82> okay it seems to be working consistently now
#453 [11:49] * urielsalis tips hat
#453 [11:49] <urielsalis> misslovely82, awesome!
#454 [11:49] * Greymagic27 grabs hat and puts on head
#454 [11:49] <urielsalis> misslovely82, the game should be running better too :P
#455 [11:50] <misslovely82> im still getting an error in the Minecraft game output log tho is that bad?
#456 [11:50] <urielsalis> misslovely82, what error?
#457 [11:51] <misslovely82> https://paste.ubuntu.com/p/NmH4pNj5Nz/
#458 [11:51] <misslovely82> the game part
#459 [11:51] <urielsalis> misslovely82, sounds like the sound driver complaining, if its not causing issues it should be fine
#460 [11:52] <misslovely82> okay thank you so much it was bugging me that it kept working like 1 out of 20 times I launched it
#461 [11:54] * misslovely82 [webchat@c-98-244-150-177.hsd1.ga.comcast.net] has quit. (Quit: webchat.esper.net)
#462 [11:55] * kyle [webchat@173-30-60-161.client.mchsi.com] has joined #minecrafthelp
#463 [11:56] <kyle> i am trying to install and play modpacks using the twitch app but it doesnt work at all
#464 [11:56] <urielsalis> kyle, sorry but we dont help with mods here
#465 [11:56] <kyle> shit
#466 [11:56] <Absol> kyle: Please keep it civil
#467 [11:57] <kyle> but this is where my minecraft directed me after it had an error
#468 [11:57] <urielsalis> kyle, what error?
#469 [11:57] <kyle> what does this error mean
#470 [11:58] <kyle> hold om
#471 [11:58] <kyle> Unable to create directory.
#472 [11:58] <kyle> Error details: Cannot create a file when that file already exists
#473 [11:58] <kyle> Filename on disk: vanilla test
#474 [11:58] <kyle> Path: C:/Users\shoot\OneDrive\Documents\Curse\Minecraft\Instances\Instances\Instances\vanilla test
#475 [11:59] <kyle> this is what i get when i use the twitch app for mods but it wont even let me play without mods either
#476 [12:00] <kyle> i get an error when i try to play just regular miencraft that says cannot create that file already exists
#477 [12:02] <urielsalis> kyle, its trying to save it on OneDrive
#478 [12:03] <kyle> can i turn that off?
#479 [12:03] <urielsalis> kyle, you will need to change the directory where Twitch saves that, no idea how
#480 [12:06] * anonymous2 [webchat@c-73-182-207-52.hsd1.ma.comcast.net] has joined #minecrafthelp
#481 [12:06] <kyle> that is important information thank you
#482 [12:06] <kyle> i think i can get it from here but if i have more questions ill just write back
#483 [12:06] <anonymous2> it says 'Unable to save download. ru_ru.json'
#484 [12:07] <urielsalis> ??> anonymous2 error/download
#485 [12:07] <Absol> anonymous2: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#486 [12:08] <anonymous2> tf
#487 [12:08] * anonymous2 [webchat@c-73-182-207-52.hsd1.ma.comcast.net] has quit. (Client Quit)
#488 [12:09] * GabrielFoxy [webchat@200-232-174-38.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#489 [12:18] * Liz4 [webchat@184-090-087-049.res.spectrum.com] has joined #minecrafthelp
#490 [12:19] <Liz4> We set up this account a while back and can not remember the email and password used how do I get that info again
#491 [12:19] * suushii [webchat@66.242.42.15] has joined #minecrafthelp
#492 [12:20] * Bryantg12 [webchat@c-68-37-165-202.hsd1.mi.comcast.net] has joined #minecrafthelp
#493 [12:20] <suushii> Minecraft is crashing on launch in Ubuntu 18.04. The launcher is not providing error logs
#494 [12:21] * suushii [webchat@66.242.42.15] has quit. (Client Quit)
#495 [12:21] * Bryantg12 [webchat@c-68-37-165-202.hsd1.mi.comcast.net] has quit. (Client Quit)
#496 [12:40] * RealGamerGod [webchat@67.78.113.87.dyn.plus.net] has joined #minecrafthelp
#497 [12:41] * Sythe334 [webchat@c-98-231-248-31.hsd1.md.comcast.net] has joined #minecrafthelp
#498 [12:41] <Sythe334> Sup
#499 [12:41] <Greymagic27> *waves*
#500 [12:41] <Sythe334> How do you become a volenteer?
#501 [12:41] <Greymagic27> You just wait until someone needs support and then you give it to them
#502 [12:42] <RealGamerGod> hello, i'm needing help with my minecraft, it seems when i load up any world (singleplayer or multiplayer), my game crashes before i spawn in the game. i have the log if anyone can help me#
#503 [12:42] <Greymagic27> @RealGamerGod, Can you send the log on paste.ubuntu.com please
#504 [12:42] <Sythe334> Can you show us the log please
#505 [12:43] <RealGamerGod> https://paste.ubuntu.com/p/3xGNtQR9PY/
#506 [12:43] <RealGamerGod> here
#507 [12:44] <Greymagic27> Can you try this for me: Press the Windows key (between Ctrl and Alt) and the Pause/Break key (at the top of the keyboard, above the arrow keys) at the same time.
#508 [12:44] <Greymagic27> A window should popup, click on 'Advanced system settings'.
#509 [12:44] <Greymagic27> Click on 'Environment Variables'.
#510 [12:44] <Greymagic27> Delete the _JAVA_OPTIONS entry.
#511 [12:44] * Absol kicked Greymagic27 from #minecrafthelp (Reason: reymagic27 :Stop spamming)
#512 [12:44] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#513 [12:44] <Greymagic27> Damn you absol
#514 [12:46] <RealGamerGod> i've already done that with someone i got a few days ago helping me with that but the game still crashes, i checked back at the path and it's not there
#515 [12:47] <mattym> ??> RealGamerGod tools/hjt
#516 [12:47] <Absol> RealGamerGod: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#517 [12:47] <Absol> RealGamerGod: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#518 [12:48] <RealGamerGod> https://paste.ubuntu.com/p/Q7JdFxQRwC/ here
#519 [12:49] <mattym> RealGamerGod, And you are absolutely sure the setting is removed from the Environment Variables?
#520 [12:50] <RealGamerGod> yes, i've checked every path and none of them says _JAVA_OPTIONS
#521 [12:51] <mattym> RealGamerGod, Ok, go back into the Environment Variables setting, and hit the New button below the bottom window
#522 [12:52] <mattym> RealGamerGod, Under Variable Name enter exactly: _JAVA_OPTIONS
#523 [12:52] * Liz4 [webchat@184-090-087-049.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#524 [12:52] <mattym> RealGamerGod, Under the Variable Value, enter exactly: -Xmx1024M
#525 [12:52] * pez [webchat@5e0087f7.bb.sky.com] has joined #minecrafthelp
#526 [12:53] <mattym> RealGamerGod, Then hit OK until all the windows are closed, then try launching the game again
#527 [12:53] <Sythe334> Hi there
#528 [12:53] <Sythe334> name of the cardholder, the date of purchase, expiration date, card type, and the last four digits of the card used for the purchase.
#529 [12:53] <Sythe334> name of the cardholder, the date of purchase, expiration date, card type, and the last four digits of the card used for the purchase.
#530 [12:53] <Sythe334> name of the cardholder, the date of purchase, expiration date, card type, and the last four digits of the card used for the purchase.
#531 [12:53] * Absol kicked Sythe334 from #minecrafthelp (Reason: ythe334 :Stop spamming)
#532 [12:54] * Sythe334 [webchat@c-98-231-248-31.hsd1.md.comcast.net] has joined #minecrafthelp
#533 [12:54] <Sythe334> IM BACK
#534 [12:54] <Sythe334> lol
#535 [12:54] <Greymagic27> Next time please don't spam
#536 [12:54] <pez> hey I have tried logging I waiting and changing password and everytime in comes up with an error, iv looked into the details im adding in to make sure they are coorect, im really unsure of why I cant login
#537 [12:55] <mattym> Sythe334, Why are you spamming useless info?
#538 [12:55] <mattym> pez, Did you wait at least 1 hour with no login attempts?
#539 [12:55] <Sythe334> Cause im bored
#540 [12:55] <pez> yes, several times
#541 [12:55] <mattym> !ban Sythe334
#542 [12:55] * Absol kicked Sythe334 from #minecrafthelp (Reason: ythe334 :You have been removed from this channel)
#543 [12:56] <mattym> ??> pez tools/hjt
#544 [12:56] <Absol> pez: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#545 [12:56] <Absol> pez: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#546 [12:56] <RealGamerGod> my game has been fixed, thanks!
#547 [12:57] * RealGamerGod [webchat@67.78.113.87.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#548 [12:57] <pez> ok im completely useless but ill try find that
#549 [12:58] <pez> do I need to download?
#550 [12:58] <mattym> pez, Yes see the link from Absol
#551 [13:03] <pez> im srry but im really confused on how to run it as administrator
#552 [13:03] <mattym> pez, Right click it, should show up as an option
#553 [13:05] * pez [webchat@5e0087f7.bb.sky.com] has joined #minecrafthelp
#554 [13:05] <pez> srry I accidently closed the tab
#555 [13:07] <pez> can someone plz show me how to use hijackthis
#556 [13:07] <Greymagic27> ??> @pez tools/hjt
#557 [13:07] <Absol> @pez: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#558 [13:07] <Absol> @pez: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#559 [13:11] * kyle [webchat@173-30-60-161.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#560 [13:11] <pez> I think I posted it, hopefully thats the right thing
#561 [13:12] <Greymagic27> Send the pastebin link
#562 [13:12] <pez> https://paste.ubuntu.com/p/rHjZ8f2JcB/
#563 [13:13] <Greymagic27> ??> @pez av/bytefence
#564 [13:13] <Absol> @pez: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#565 [13:13] <Greymagic27> ??> @pez info/mcleaks
#566 [13:13] <Absol> @pez: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#567 [13:13] <Absol> @pez: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#568 [13:14] <pez> i was told by people b4 to use them and have removed this stuff, and now have a paid for account
#569 [13:15] <Greymagic27> People told you to use mcleaks?
#570 [13:15] <pez> yes
#571 [13:15] <Greymagic27> You should never use mcleaks, alt tools are illegal
#572 [13:15] <Greymagic27> Can you follow the 2 instructions I have sent you
#573 [13:17] <pez> im going to try, so follow the link from absol
#574 [13:17] <Greymagic27> Yes
#575 [13:18] <Greymagic27> Follow both of the things I sent you
#576 [13:18] <Greymagic27> ??> @pez av/mcafee/uninstall
#577 [13:18] <Absol> @pez: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#578 [13:18] <Greymagic27> Follow those three instructions I sent you*
#579 [13:25] <pez> im pretty sure mcafee is the laptops saftey system, which my dad paid for, i dont feel right to remove it
#580 [13:26] <mattym> pez, Focus on the instructions for McLeaks, that is the most likely cause of the current issue.
#581 [13:27] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 183 seconds)
#582 [13:31] <pez> its still loading, but thank you all for the help so far, and im sorry i ever used MCleaks
#583 [13:51] <pez> im going to restart my computer a min
#584 [13:56] * hi [webchat@c-73-112-56-69.hsd1.nj.comcast.net] has joined #minecrafthelp
#585 [13:56] <hi> hi
#586 [13:57] * pez [webchat@5e0087f7.bb.sky.com] has joined #minecrafthelp
#587 [13:57] <hi> when i try to start minecraft it says Unable to start Java. Error details: The requested operation requireselevationFilename on disk: javaw.exePath: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#588 [13:57] <hi> Exists: file
#589 [13:58] <hi> help
#590 [13:58] <hi> fuck u bye
#591 [13:58] <Absol> hi: Please keep it civil
#592 [13:58] * hi [webchat@c-73-112-56-69.hsd1.nj.comcast.net] has quit. (Client Quit)
#593 [14:00] <pez> i have removed byte and one of the mcafees and changed the password
#594 [14:01] <mattym> pez, Did you fix the stuff related to McLeaks?
#595 [14:02] <pez> im not sure, should I run hijackthis again?
#596 [14:09] <mattym> ??> pez info/mcleaks
#597 [14:09] <Absol> pez: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#598 [14:09] <Absol> pez: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#599 [14:09] <mattym> ??> pez win/hosts/edit
#600 [14:09] <Absol> pez: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#601 [14:09] <Absol> pez: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
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#605 [14:14] <pez> it sent the hosts straight to the notepad
#606 [14:14] <mattym> pez, You need to open it as instructed or it wont save properly.
#607 [14:17] <pez> I got to etc then it showed the folder as empty
#608 [14:17] <mattym> pez, You dont go to etc, open it through notepad when run as administrator
#609 [14:19] <pez> ok I have that
#610 [14:20] <pez> i think
#611 [14:20] <mattym> pez, Make sure any lines with mojang in them are removed then save it
#612 [14:20] <pez> ok
#613 [14:21] <pez> so now i have an empty folder that iv saved
#614 [14:21] <mattym> pez, Ok, try to start and login again
#615 [14:22] <pez> i need to reset my password first tho yeah?
#616 [14:22] * jaedyn [webchat@107-202-62-253.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#617 [14:22] <jaedyn> it says unable to save downloas
#618 [14:23] <jaedyn> download
#619 [14:23] <mattym> pez, Check it first
#620 [14:23] <mattym> ??> jaedyn error/download
#621 [14:23] <Absol> jaedyn: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#622 [14:23] <pez> ok
#623 [14:23] <jaedyn> i have no other minecraft software installed???
#624 [14:23] <pez> it worked thank you so much
#625 [14:24] <mattym> jaedyn, It has nothing to do with Minecraft software
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#627 [14:26] * Pops [webchat@otwaon0147w-lp130-01-64-231-70-1.dsl.bell.ca] has joined #minecrafthelp
#628 [14:26] <Pops> Hey I need help
#629 [14:27] <Pops> My minecraft keeps on crashing, everytime I open it, it stops responding and it's happened before and I tried reinstalling before and kept on doing it for about a week, and now that it's been working for 2 months it stopped working again and I have no idea how to fix it
#630 [14:28] <mattym> ??> Pops launcher/log
#631 [14:28] <Absol> Pops: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#632 [14:30] * pez [webchat@5e0087f7.bb.sky.com] has quit. (Quit: webchat.esper.net)
#633 [14:32] <Pops> https://pastebin.com/Kb3YicYT
#634 [14:32] <Pops> mattym
#635 [14:33] <mattym> Pops, If you are running Discord, disable the Overlay feature in Discord, then run the game again. If that doesnt help do the following.
#636 [14:33] <mattym> ??> Pops av/adwcleaner
#637 [14:33] <Absol> Pops: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#638 [14:33] <Absol> Pops: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#639 [14:34] <Pops> That works thanks Matty
#640 [15:11] * Webchat_39514 [webchat@97-118-102-187.hlrn.qwest.net] has joined #minecrafthelp
#641 [15:12] <Webchat_39514> Does anyone know why the multiplayer servers aren't working for me? Whenever I try to enter one, it says "Not authenticated with minecraft.net"
#642 [15:12] <mattym> ??> Webchat_39514 launcher/relog
#643 [15:12] <Absol> Webchat_39514: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#644 [15:13] <Webchat_39514> OK thanks!!
#645 [15:35] * thr3343 [~thr3343_@2a00:23c4:ad1b:8000:1c6a:baaf:e00e:50f1] has joined #minecrafthelp
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#649 [16:12] <RaptorGamer24> hola
#650 [16:31] * NIKIFOR70 [webchat@c83-249-233-77.bredband.comhem.se] has joined #minecrafthelp
#651 [16:31] <NIKIFOR70> Hello
#652 [16:32] <NIKIFOR70> i've bought minecraft but it still demo what do i do so have full version?
#653 [16:32] <mattym> ??> NIKIFOR70 launcher/relog
#654 [16:32] <Absol> NIKIFOR70: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#655 [16:33] <NIKIFOR70> i try in minecraft launcher right Absol?
#656 [16:33] <NIKIFOR70> ow works
#657 [16:33] <NIKIFOR70> Thank you Absol
#658 [16:33] <NIKIFOR70> Thank you Absol
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#665 [17:32] * HijiriM [webchat@125-238-197-109-fibre.sparkbb.co.nz] has joined #minecrafthelp
#666 [17:33] <HijiriM> I have a problem of getting into the world.
#667 [17:33] <HijiriM> Can you help me please?
#668 [17:36] * vegeta [webchat@81.153.113.181.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#669 [17:40] <HijiriM> When I click the button to go in my world, the world loads and can go in but as soon as the item bars on the bottom shows, the game automatically shuts down and then on the minecraft launcher, it say that "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience.
#670 [17:42] <HijiriM> And it continues so I can't play and it happens for all the world that I play.
#671 [17:42] <HijiriM> And it continues so I can't play and it happens for all the world that I play.
#672 [17:43] * vegeta [webchat@81.153.113.181.static.anycast.cnt-grms.ec] has left #minecrafthelp
#673 [17:56] * HijiriM [webchat@125-238-197-109-fibre.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#674 [18:04] * jooj [webchat@pool-74-96-161-107.washdc.fios.verizon.net] has joined #minecrafthelp
#675 [18:04] <jooj> hello
#676 [18:04] <jooj> is anyone on
#677 [18:05] * jooj is now known as joj
#678 [18:07] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#679 [18:08] <joj> anyone please?
#680 [19:14] * Cyvius [webchat@254C6E97.nat.pool.telekom.hu] has joined #minecrafthelp
#681 [19:16] <Cyvius> Hello there, i have a problem. Someone is constantly trying to log in into my account, but i already changed my password. Now i can't login because "we couldn't indentify you". I ansvered the security questions right too, but nothing matters, cant reach my account. Any furter ideas?
#682 [19:20] <mattym> Cyvius, What is the exact error you get?
#683 [19:20] <Cyvius> "Couldn't indentify you. Try again"
#684 [19:21] <Cyvius> it is the third day, that i got e-mail notification from mojang, that someone trying to request to change my security questions
#685 [19:22] <mattym> Cyvius, Are you currently able to log into account.mojang.com/me ?
#686 [19:23] <Cyvius> yes
#687 [19:24] <Cyvius> it let me in now. weird
#688 [19:24] <Cyvius> but someone already changed my profile name
#689 [19:25] <mattym> Cyvius, Make sure you change your password, and the email the account is on. Make sure you use a different password for the mojang and email accounts, and do not use any old passwords for either
#690 [19:26] <Cyvius> is there any exra solution? like a two step login or an authenticator?
#691 [19:26] <mattym> Cyvius, No
#692 [19:26] <Cyvius> sad
#693 [19:27] <Cyvius> thank you aniway
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#695 [20:04] * jaytee3 [webchat@pool-108-14-94-185.nycmny.fios.verizon.net] has joined #minecrafthelp
#696 [20:04] <jaytee3> Hello, I need help with my Minecraft Realm.
#697 [20:05] <jaytee3> Anyone there?
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#699 [20:30] * Konix [webchat@wsip-98-175-48-166.ks.ks.cox.net] has joined #minecrafthelp
#700 [20:30] <Konix> Hello, I have a question about my client hanging as soon as it is launched
#701 [20:31] <Konix> The issue is very massive and would require quite a bit of explaining, however I had made a post earlier which had been resolved quite quickly, it has everything explained in it. Though it would probably be better if I started by summarizing the issue
#702 [20:32] <Konix> #minecrafthelp
#703 [20:38] <Konix> is there *anyone* out there willing to help me with this?
#704 [20:38] <Konix> [b]test[/b]
#705 [20:41] <Konix> *sigh* screw it, here's the link to my report, comment on it or something if you want, I don't have time to wait around in a friggen chat room hoping someone in here will know what the heck I'm talking about.
#706 [20:41] <Konix> https://bugs.mojang.com/browse/MCL-9963
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#708 [21:00] * ThePidgeonKing [webchat@pool-71-244-190-65.bltmmd.fios.verizon.net] has joined #minecrafthelp
#709 [21:01] <ThePidgeonKing> hello
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#711 [21:33] * jcoy0907 [webchat@c-73-235-152-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#712 [21:33] <jcoy0907> hello, my connection issue is still not resolved
#713 [21:34] <jcoy0907> mattym, i still have the issues
#714 [21:36] <mattym> jcoy0907, Are you sure you removed every Java but the Oracle Java 8 and updated the certs?
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#716 [21:39] * OkayBluez [webchat@181.188.8.73] has joined #minecrafthelp
#717 [21:39] <OkayBluez> Hello
#718 [21:40] <OkayBluez> I cant log into my minecraft account
#719 [21:40] <OkayBluez> it's been 3 days. Im 100% sure i have the correct password / email
#720 [21:41] <OkayBluez> I cant log in on the website * I can log into the launcher no problem
#721 [21:41] <mattym> OkayBluez, What error do you get?
#722 [21:41] <OkayBluez> Error! Unknown e-mail address or password.
#723 [21:41] <mattym> ??> OkayBluez tools/hjt
#724 [21:41] <Absol> OkayBluez: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#725 [21:41] <Absol> OkayBluez: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#726 [21:45] <OkayBluez> https://paste.ubuntu.com/p/C3vrnX2TNZ/
#727 [21:47] <mattym> ??> OkayBluez login/throttle
#728 [21:47] <Absol> OkayBluez: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#729 [21:47] <Absol> OkayBluez: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#730 [21:48] <OkayBluez> alright ill try that, thank you
#731 [22:51] * hannah [webchat@h69-130-151-204.mtjltn.dsl.dynamic.tds.net] has joined #minecrafthelp
#732 [22:52] <hannah> When I try to play, it says "unable to save download. cy_gb.lang"
#733 [22:52] <hannah> i tried uninstalling bytefence but i dont have bytefence
#734 [22:52] <mattym> ??> hannah error/download
#735 [22:52] <Absol> hannah: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#736 [22:53] <hannah> ok thanks
#737 [22:53] <hannah> why do i have to uninstallthem?
#738 [22:53] <hannah> like how do they affect irt
#739 [22:53] <mattym> hannah, In ways that cause issues.
#740 [22:54] <hannah> obviously lol
#741 [22:54] <hannah> ok thank you i will do that
#742 [22:57] <hannah> how come its all antivirus apps?
#743 [22:57] <Andrio> hannah, it's not.
#744 [22:59] <hannah> ok i went through the list and i have none of the apps listen
#745 [22:59] <hannah> listed(
#746 [23:02] <mattym> ??> hannah tools/hjt
#747 [23:02] <Absol> hannah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#748 [23:02] <Absol> hannah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#749 [23:06] <hannah> https://paste.ubuntu.com/p/zb2XBg5N6k/
#750 [23:07] <mattym> hannah, You have Bytefence, and McAfee
#751 [23:07] <hannah> but when i search it in my apps it doesnt show up?
#752 [23:08] <mattym> ??> hannah av/bytefence
#753 [23:08] <Absol> hannah: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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