#1 [00:25] * Pom [webchat@cpe-101-173-91-140.vb01.vic.asp.telstra.net] has joined #minecrafthelp
#2 [00:28] <Pom> Hi, not too tech savvy here but I wanted to get some help fixing a problem with minecraft if that's okay. I came back to minecraft after not playing for a couple of months, downloaded 1.13.1 (and now, 1.13.2) but I have a problem "initializing game" in that whenever I launch the game from the launcher, the start up "Mojang" screen briefly appears,
#3 [00:28] <Pom> then crashes, and I get a crash report (which i have kept open in case the crash report is needed!) Can anybody help?
#4 [00:29] <Pom> and, to my knowledge, my minecraft is unmodded. If there were any I have long since uninstalled and reinstalled multiple times to try and get it to work
#5 [00:45] * xXJonGamerXx [webchat@85.27.215.57.sydfynsnet.dk] has joined #minecrafthelp
#6 [00:46] <xXJonGamerXx> So, again. I can’t see how i get my coords back.
#7 [00:46] <xXJonGamerXx> And i need help
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#12 [02:57] <NinjaWarotMC> uhm
#13 [02:57] <NinjaWarotMC> hey there
#14 [02:59] <NinjaWarotMC> anybody?
#15 [02:59] <tyteen4a03> NinjaWarotMC: busy right now, but ask your question
#16 [03:01] <NinjaWarotMC> so my minecraft is not running. i'm on the latest snapshot and unmodded of course, running windows 7 and what i get is the crash code 1.
#17 [03:01] <urielsalis> ??> NinjaWarotMC launcher/log
#18 [03:01] <Absol> NinjaWarotMC: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#19 [03:05] <NinjaWarotMC> https://paste.ubuntu.com/p/j3jqR7Cw9k/
#20 [03:07] <NinjaWarotMC> just for info, i was able to run 1.13.1 normally.
#21 [03:11] <urielsalis> NinjaWarotMC: one sec
#22 [03:12] <urielsalis> NinjaWarotMC: ah, the out of memory, you use 32 bits right?
#23 [03:13] <NinjaWarotMC> yeah
#24 [03:13] <urielsalis> NinjaWarotMC: and how much RAM do you have?
#25 [03:13] <NinjaWarotMC> 2gb
#26 [03:14] <urielsalis> NinjaWarotMC: You will need to buy more RAM and switch to 64 bits, or wait to see if it gets fixed in 1.14
#27 [03:15] <urielsalis> NinjaWarotMC: 1.13.2 now allocates thousands of threads and 32 bit systems do not have enough space for them
#28 [03:15] <NinjaWarotMC> i see. i used to play win 10 with 4gb ram so i could play there. but it got rekt so yeah.
#29 [03:17] <urielsalis> and the workaroud is allocating 2gb of ram, but you dont have enough for that
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#34 [06:18] * annamonk [webchat@mobile-107-77-203-5.mobile.att.net] has joined #minecrafthelp
#35 [06:18] <annamonk> My game keeps crashing
#36 [06:18] <annamonk> when I try to start it
#37 [06:19] <annamonk> help pls
#38 [06:20] <annamonk> I've tried restarting and changing versions but it won't work
#39 [06:21] <annamonk> hello?
#40 [06:21] <annamonk> ???
#41 [06:22] <annamonk> please
#42 [06:22] <annamonk> ooooof
#43 [06:23] <annamonk> oh well
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#46 [08:18] * john [webchat@no-reverse-defined.harrow.ac.uk] has joined #minecrafthelp
#47 [08:18] <john> hello
#48 [08:18] <urielsalis> hi john
#49 [08:18] <john> i forgot my email
#50 [08:18] <john> and cant log in
#51 [08:18] <urielsalis> ??> john account/forgot-email
#52 [08:18] <Absol> john: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#53 [08:18] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#54 [08:18] <john> none of the emails work
#55 [08:19] <urielsalis> ??> john account/send-email
#56 [08:19] <Absol> john: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#57 [08:19] <Absol> john: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#58 [08:19] <urielsalis> ??> john account/trans-id
#59 [08:19] <Absol> john: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#60 [08:19] <john> thanks
#61 [08:19] <john> thanks
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#67 [08:41] * BluBeast17 [webchat@pool-108-34-202-79.prvdri.fios.verizon.net] has joined #minecrafthelp
#68 [08:42] <BluBeast17> when I load Minecraft it doesn’t load past the mojang loading screen.
#69 [08:43] <urielsalis> BluBeast17: what happens after that?
#70 [08:43] <BluBeast17> It just freezes and never loads it also says not responding.
#71 [08:43] <urielsalis> ??> BluBeast17 tools/hjt
#72 [08:43] <Absol> BluBeast17: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#73 [08:44] <Absol> BluBeast17: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#74 [08:47] <BluBeast17> I am running it now.
#75 [08:52] <BluBeast17> Https://paste.ubuntu.com/p/KMYsjCM4Fz/
#76 [08:53] <Greymagic27> ??> BluBeast17 av/adwcleaner
#77 [08:53] <Absol> BluBeast17: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#78 [08:53] <Absol> BluBeast17: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#79 [08:53] <Greymagic27> ??> BluBeast17 av/mcafee
#80 [08:53] <Absol> BluBeast17: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#81 [08:53] <Absol> BluBeast17: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#82 [08:54] <Greymagic27> ??> BluBeast17 av/mcafee/uninstall
#83 [08:54] <Absol> BluBeast17: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#84 [08:54] <BluBeast17> Alright I am doing that now
#85 [09:32] * MinecraftGtar [webchat@abxx208.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#86 [09:32] <MinecraftGtar> hi guys i have problem with minecraft
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#97 [13:03] * AimAssist [webchat@d27-96-41-7.nap.wideopenwest.com] has joined #minecrafthelp
#98 [13:03] <AimAssist> Hello
#99 [13:04] <AimAssist> My Account was hacked
#100 [13:04] <AimAssist> I have the order id as well as the transaction id
#101 [13:05] <Lord_Ralex> ??> AimAssist mojang/email
#102 [13:05] <Absol> AimAssist: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#103 [13:05] <Absol> AimAssist: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#108 [13:52] * Yummie [webchat@dyn-fln-blg-sn-82-cust217.netit.se] has joined #minecrafthelp
#109 [13:53] <Yummie> Hello?
#110 [14:30] * JoPA [webchat@p54A0035A.dip0.t-ipconnect.de] has joined #minecrafthelp
#111 [14:32] <JoPA> HI, as I'm trying to start the Game via Launcher, I'm always geting a error message. Some hours ago It was working well. I allready reinstalled the game. Except the launcher.
#112 [14:35] * Crushin [webchat@va-76-1-130-99.dhcp.embarqhsd.net] has joined #minecrafthelp
#113 [14:35] <JoPA> I's the curent version 13.2
#114 [14:36] <Crushin> I am trying to use the parental consent link for my sons new account. When I click the link it takes me to the page but doesn't load except for the top bar (download, realms, etc) I have tried on a different browser and turned off all ad/pop-up blockers. Any suggestions?
#115 [14:36] <Crushin> I am trying to use the parental consent link for my sons new account. When I click the link it takes me to the page but doesn't load except for the top bar (download, realms, etc) I have tried on a different browser and turned off all ad/pop-up blockers. Any suggestions?
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#117 [14:46] <tyteen4a03> ??> Crushin account/send-email
#118 [14:46] <Absol> Crushin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#119 [14:46] <Absol> Crushin: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#120 [14:46] <tyteen4a03> JoPA: what error message is it?
#121 [14:47] * JoPA [webchat@p54A0035A.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#122 [14:48] <Crushin> AbsolThanks
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#125 [15:29] * Tjs117 [webchat@S01069050cacf88f3.cg.shawcable.net] has joined #minecrafthelp
#126 [15:29] <Tjs117> help me
#127 [15:30] <Tjs117> I am in need of aid
#128 [15:30] <Tjs117> the demo never downloads
#129 [15:31] <Tjs117> it starts
#130 [15:31] <Tjs117> then it says unsble to download a certain asset
#131 [15:48] * Clintis [webchat@198.54.211.2] has joined #minecrafthelp
#132 [15:49] <Clintis> Hey, is anyone else having trouble logging into their account for the minecraft.net?
#133 [15:54] <CapFan67> A few people have wandered in over the last couple of days saying so. I haven't had a problem, but others seem to have.
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#135 [15:56] * sqtdr [webchat@bl22-130-194.dsl.telepac.pt] has joined #minecrafthelp
#136 [16:00] <sqtdr> Please help me, I do not know what else to do. whenever I try to open minecraft it gives error and returns to the launcher. this is what appears:
#137 [16:00] <sqtdr> https://paste.ubuntu.com/p/KdvN4QbXYc/
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#140 [16:06] <sqtdr> Please help me, I do not know what else to do. whenever I try to open minecraft it gives error and returns to the launcher. this is what appears:
#141 [16:06] <sqtdr> https://paste.ubuntu.com/p/KdvN4QbXYc/
#142 [16:07] <CapFan67> sqtdr, I'm a casual observer here, but according to https://bugs.mojang.com/browse/MC-134087 you have outdated video drivers.
#143 [16:07] <sqtdr> what do i do ?
#144 [16:08] <CapFan67> Running Windows?
#145 [16:08] <sqtdr> yes
#146 [16:08] <CapFan67> ??> sqtdr win/dxdiag
#147 [16:08] <Absol> sqtdr: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#148 [16:09] <sqtdr> i have already done that
#149 [16:09] <CapFan67> If you post your dxdiag, perhaps we'll see if your driver version is the issue.
#150 [16:09] <sqtdr> https://paste.ubuntu.com/p/8kHfcr95sT/
#151 [16:12] <CapFan67> Your driver version is 8.692.1.0. The Packard Bell site shows the current driver for your model as 8.741.1.5000. http://www.packardbell.com/pb/en/GB/content/download
#152 [16:13] <sqtdr> thanks
#153 [16:16] * strongishpenny8 [webchat@n175-36-244-15.mrk2.qld.optusnet.com.au] has joined #minecrafthelp
#154 [16:20] <strongishpenny8> hi, when I try and open the game throw the desktop of my dads acer laptop, for some reason it opens to a blank black window, I have tried redownloading the game but that has not worked, I do not know what to do.
#155 [16:28] * Jmoney [webchat@71-139-96-228.lightspeed.chrlnc.sbcglobal.net] has joined #minecrafthelp
#156 [16:28] <Jmoney> hello
#157 [16:29] <Jmoney> My minecraft is stuck on the Mojang loading screen, can someone help?
#158 [16:41] * Minamae67 [webchat@ip68-97-12-128.ok.ok.cox.net] has joined #minecrafthelp
#159 [16:48] <Jmoney> guys, I need help
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#164 [17:35] <ViceAz95> hel
#165 [17:35] <ViceAz95> hello
#166 [17:35] <ViceAz95> sorry
#167 [17:36] <ViceAz95> um..how do you install a minecraft texture pack into minecraft when it is on your computer and you are trying to get it in minecraft
#168 [17:37] <ViceAz95> please answer
#169 [17:37] <ViceAz95> someone
#170 [17:37] <ViceAz95> anyone
#171 [17:38] <ViceAz95> this not helpful
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#174 [17:40] <Edgar117> minecraft opens pops up "Mojang" then freezes and crashes
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#182 [18:18] * Mia [webchat@pool-173-66-245-85.washdc.fios.verizon.net] has joined #minecrafthelp
#183 [18:18] <Mia> Hello?
#184 [18:18] <Mia> Okay so I bought the wrong version of minecraft
#185 [18:18] <Mia> I didnt mean to get the Java edition
#186 [18:18] <Mia> is there anything I can do
#187 [18:18] <tyteen4a03> ??> Mia account/refund
#188 [18:18] <Absol> Mia: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#189 [18:19] <Mia> Thank you!
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#202 [19:57] <ArbolyTurtle> hi
#203 [19:59] <ArbolyTurtle> i forgot my email because i dont log in long ago