#1 [00:01] * lildino [webchat@035-129-076-249.res.spectrum.com] has joined #minecrafthelp
#2 [00:01] <lildino> hello?
#3 [00:02] <lildino> I'm having issue with downloading the bundles from the minecraft site. It takes me to different page but doesn't download
#4 [00:03] <mattym> lildino, What do you mean exactly?
#5 [00:05] <lildino> will i was trying to download the free bundles they have for Christmas and when i press "Get This Item" i another tab would pop open but nothing would start to download like you normal see.
#6 [00:07] <mattym> lildino, Are you in the game app?
#7 [00:07] <lildino> no on pc
#8 [00:07] <mattym> lildino, Is the game open?
#9 [00:07] <lildino> sorry i forgot to mention that
#10 [00:07] <lildino> i just open
#11 [00:08] <mattym> lildino, You should be able to redeem them within the game.
#12 [00:08] <lildino> but it was doing that when the came was closed too
#13 [00:08] <CapFan67> lildino, Looking at at my Win10 bench system, there was a "Free" button, and a link to send to friends. Clicking the "Free" button immediately downloaded.
#14 [00:08] <lildino> oh
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#18 [00:49] * yolo [webchat@173-18-57-71.client.mchsi.com] has joined #minecrafthelp
#19 [00:50] <yolo> just wondering if anyone knows how to access my original email used to create my minecraft account? trying to migrate to mojang so I can play with some friends on a server. made the account when i was very young lol
#20 [00:50] <CapFan67> yolo, Only Mojang can help you with that.
#21 [00:51] <CapFan67> ??> yolo account/send-email
#22 [00:51] <Absol> yolo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#23 [00:51] <Absol> yolo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#24 [00:51] <yolo> thanks!
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#26 [01:38] * kenben10 [webchat@c-73-185-94-121.hsd1.ca.comcast.net] has joined #minecrafthelp
#27 [01:38] <kenben10> hello
#28 [01:38] <kenben10> im sending requesting a reset password on my account because it got reset for an odd reason but it is not sending me the reset password email
#29 [01:39] <kenben10> it worked previous times but not now
#30 [01:41] * Nick3 [webchat@dyn216-8-171-85.ADSL.mnsi.net] has joined #minecrafthelp
#31 [01:45] <Nick3> alright so i bought minecraft off the site but every time i go to download it, it says "error code 2503, and error code 2502". im using windows 10 and i know for sure i have enough storage. can someone please help me out?
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#36 [02:02] <ASD> Hello
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#52 [03:42] * TherobinxD [webchat@p548636CC.dip0.t-ipconnect.de] has joined #minecrafthelp
#53 [03:43] <TherobinxD> Kann jemand in Deutsch schreiben?
#54 [03:45] <TherobinxD> Can you speak german?
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#56 [03:57] * CapFan_ [~CapFan@2601:204:da80:279a:d162:b047:bd52:1693] has joined #minecrafthelp
#57 [03:57] <nefer123> help
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#64 [05:19] <M05final> Hello?
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#75 [06:16] <ichigo29> Hellop
#76 [06:16] <ichigo29> Hello
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#78 [06:18] * semih [webchat@host-151-250-55-209.reverse.superonline.net] has joined #minecrafthelp
#79 [06:20] <semih> Hi everyone, I take error "" while saving world in minecraft,
#80 [06:20] <semih> mouseClicked event handler
#81 [06:20] <semih> java.lang.IllegalStateException: failed to create a child event loop
#82 [06:20] <semih> Could you help me?
#83 [06:20] <urielsalis> ??> semih tools/hjt
#84 [06:20] <Absol> semih: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#85 [06:20] <Absol> semih: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#91 [06:47] * LidonLaren [webchat@public-gprs358875.centertel.pl] has joined #minecrafthelp
#92 [06:49] <LidonLaren> i have a problem like this https://paste.ubuntu.com/p/9bFhVCkR42/, please if you can help i will be thankful :)
#93 [06:50] * _RAF_CAMORA_ [webchat@p4FF31C1C.dip0.t-ipconnect.de] has joined #minecrafthelp
#94 [06:50] <_RAF_CAMORA_> i have the issue that i can´t play the 1.13 Versions of Minecraft
#95 [06:51] <urielsalis> LidonLaren, one moment
#96 [06:51] <urielsalis> _RAF_CAMORA_, what happens when you try
#97 [06:52] <_RAF_CAMORA_> it freezes, i tried to higher/lower the ram, reinstalled java and MC but nothing worked
#98 [06:52] <urielsalis> LidonLaren, there are no drivers for your graphics card for Windows 10. You will need to buy a graphics card(if you have a desktop pc), or downgrade to Windows 7
#99 [06:52] <urielsalis> LidonLaren, Also, I suggest you ask your school IT deparment before installing games in your school pcs, they might have policies that dont allow it
#100 [06:52] <urielsalis> _RAF_CAMORA_, when does it freeze/
#101 [06:53] <_RAF_CAMORA_> at startup, i press play and then comes the mojang screen. then it frezzes
#102 [06:53] <urielsalis> ??> _RAF_CAMORA_ av/adwcleaner
#103 [06:53] <Absol> _RAF_CAMORA_: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#104 [06:53] <Absol> _RAF_CAMORA_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#105 [06:53] <_RAF_CAMORA_> okay thanks
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#108 [07:02] <_RAF_CAMORA_> i used the cleaner
#109 [07:02] <_RAF_CAMORA_> it didn´t help
#110 [07:03] <urielsalis> ??> _RAF_CAMORA_ tools/hjt
#111 [07:03] <Absol> _RAF_CAMORA_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#112 [07:03] <Absol> _RAF_CAMORA_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#113 [07:03] <_RAF_CAMORA_> ok
#114 [07:07] <_RAF_CAMORA_> here´s the link https://paste.ubuntu.com/p/djmtxwTrG6/
#115 [07:07] <urielsalis> _RAF_CAMORA_, uninstall Overwolf
#116 [07:08] <_RAF_CAMORA_> okay, give me a second
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#118 [07:09] * CapFan67 [~CapFan@2601:204:da80:279a:d162:b047:bd52:1693] has joined #minecrafthelp
#119 [07:09] <MemeReview> I have an "Unable to extract native files" issue, I'm not quite sure what to do
#120 [07:11] * MemeReview [webchat@203-7-109-21.dyn.iinet.net.au] has quit. (Client Quit)
#121 [07:12] <_RAF_CAMORA_> alright my pc says that Overwolf isn´t installed
#122 [07:13] <urielsalis> _RAF_CAMORA_, it is according to the log
#123 [07:13] <_RAF_CAMORA_> hm
#124 [07:13] <_RAF_CAMORA_> i cant find it
#125 [07:14] <_RAF_CAMORA_> i can delete all files with Overwolf in it but the program itself isn´t on my pc
#126 [07:15] <urielsalis> _RAF_CAMORA_, its in C:\Program Files (x86)\Overwolf and it runs everytime you start your pc
#127 [07:17] <_RAF_CAMORA_> wait
#128 [07:18] * LidonLaren [webchat@public-gprs358875.centertel.pl] has joined #minecrafthelp
#129 [07:20] <_RAF_CAMORA_> ok
#130 [07:20] <_RAF_CAMORA_> it works now
#131 [07:20] <_RAF_CAMORA_> thanks for your support
#132 [07:21] <LidonLaren> i wrote about my problem, but i was logged out from this page so i dont know if someone answered
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#134 [07:21] <LidonLaren> it was this one https://paste.ubuntu.com/p/9bFhVCkR42/
#135 [07:22] <urielsalis> LidonLaren, there are no drivers for your graphics card for Windows 10. You will need to buy a graphics card(if you have a desktop pc), or downgrade to Windows 7
#136 [07:22] <urielsalis> LidonLaren, Also, I suggest you ask your school IT deparment before installing games in your school pcs, they might have policies that dont allow it
#137 [07:23] <LidonLaren> Thanks for help, but this pc is actually in my room in home, it's just an old pc from my dad's work
#138 [07:24] <LidonLaren> so i will try with going to w7
#139 [07:24] <urielsalis> LidonLaren, Its running Windows 10 education :P
#140 [07:25] <LidonLaren> true, taken from my brother from his studies, he has access to 5 copies of free windows 10
#141 [07:28] <LidonLaren> anyway, thanks for help again, i will try to downgrade to w7
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#148 [08:04] * Discord_Grupo [webchat@138.99.15.102] has joined #minecrafthelp
#149 [08:04] <Discord_Grupo> n consigo recupera minha conta
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#151 [08:06] * Erick [webchat@187-84-196.186.static.stech.net.br] has joined #minecrafthelp
#152 [08:07] <Erick> Ola
#153 [08:07] <Erick> Eu Falo Portugues
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#156 [08:07] <Erick> (I Speak Portuguese)
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#158 [08:39] * madi [webchat@cpc131876-hitc8-2-0-cust959.know.cable.virginm.net] has joined #minecrafthelp
#159 [08:40] <madi> i would like a refund as the game is glitchy on my computer
#160 [08:40] <Greymagic27> ??> madi account/refund
#161 [08:40] <Absol> madi: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#162 [08:51] * EF [webchat@cpc92744-stap14-2-0-cust41.12-2.cable.virginm.net] has joined #minecrafthelp
#163 [08:54] <EF> Hi, I have a previous account on minecraft which I played in 2016-2017, however since I have deleted that email and the minecraft app (laptop Windows 10). I have forgotten my password and I cannot log back in or remake it due to not having the email. Therefore, I cannot redownload the app or even log in. However, I do know my username and the unuse
#164 [08:54] <EF> d email. What should I do?
#165 [08:54] <urielsalis> EF, you bought it on the windows store or in minecraft.net?
#166 [08:56] * Ewa_cat [webchat@cnm147.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#167 [08:57] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#168 [08:57] <Ewa_cat> How to have a cape in minecraft 1.12.2 ?
#169 [08:57] <EF> It was bought for me as a code in a GAME store, I didn't buy it online (I don't think - it was 3 years ago..).
#170 [08:58] <urielsalis> Ewa_cat, you cant, unless you went to a minecon or are a Mojang employee
#171 [08:58] <urielsalis> EF, hmm, and you know what edition you bought?
#172 [08:58] * Ewa_cat [webchat@cnm147.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#173 [08:58] <urielsalis> EF, the Java edition has its own launcher from minecraft.net, the Windows 10 edition its downloaded from the microsoft store
#174 [08:58] <EF> It was PC, and I did have it on windows 10, if that helps.
#175 [08:59] <urielsalis> EF, the question is if you had the edition that ONLY works in Windows 10, or the one that works in any pc
#176 [09:00] <EF> I don't know, I had to update it for it to work and it had a seperate launcher in it's own window, like it's own program.
#177 [09:00] <urielsalis> EF, yeah, both editions do. Do you know where you downloaded the launcher from? was it minecraft.net or the microsoft store?
#178 [09:01] <urielsalis> EF, and the logo, was it a 3d cube or a 2d square?
#179 [09:02] <EF> It was probably minecraft.net that I brought it from, the older website. as for the squares, I'm not sure, it was 2-3 years ago.
#180 [09:03] * Ewa_cat [webchat@cnm147.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#181 [09:03] <urielsalis> ??> EF account/send-email
#182 [09:03] <Absol> EF: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#183 [09:03] <Absol> EF: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#185 [09:04] <EF> thank you.
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#187 [09:13] * Sweet_Vibez [webchat@cpe-98-26-161-12.triad.res.rr.com] has joined #minecrafthelp
#188 [09:13] <Sweet_Vibez> I cannot get mods
#189 [09:15] <Sweet_Vibez> it showing me error and it says I am in java editon
#190 [09:16] <urielsalis> Sweet_Vibez, what is the full error?
#191 [09:16] <urielsalis> Sweet_Vibez, and what mods are you trying to get?
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#194 [09:17] <Sweet_Vibez> I was trying to get a map off of twitch and I was trying to add mulpe mods
#195 [09:18] <Sweet_Vibez> I wanted to do find the button
#196 [09:18] <urielsalis> Sweet_Vibez, modpacks from twitch already have the mods, and its tested with only that combination of mods
#197 [09:22] <Sweet_Vibez> on the main page where it says play it says download and the versoin
#198 [09:22] * LOLCrazyface1234 [webchat@108-86-224-148.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
#199 [09:23] <urielsalis> ??> Sweet_Vibez mods
#200 [09:23] <Absol> Sweet_Vibez: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#201 [09:23] <Absol> Sweet_Vibez: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#202 [09:23] * Sweet_Vibez [webchat@cpe-98-26-161-12.triad.res.rr.com] has left #minecrafthelp
#203 [09:23] <LOLCrazyface1234> My question is that I changed my email account name and now I cant recieve the email about lost password
#204 [09:24] <urielsalis> ??> LOLCrazyface1234 account/send-email
#205 [09:24] <Absol> LOLCrazyface1234: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#206 [09:24] <Absol> LOLCrazyface1234: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#207 [09:35] * Rick [webchat@b3d66346.virtua.com.br] has joined #minecrafthelp
#208 [09:37] <Rick> Few secons after start the game crahs with a message off Java problem.
#209 [09:37] <urielsalis> ??> Rick launcher/log
#210 [09:37] <Absol> Rick: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#213 [09:51] <Rick> I've pasted the messages. What should I do now?
#214 [09:52] <Greymagic27> Rick, Send the paste.ubuntu link here :)
#215 [09:53] <Rick> ok. just a minute.
#216 [09:53] <Rick> https://paste.ubuntu.com/p/MJsdHypQxP/
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#218 [09:54] * thomulf [webchat@93.56.79.192] has joined #minecrafthelp
#219 [09:55] <Rick> I've found some explanations on youtube that the cause of the problem should be the last version of java 8. That I should install the 7 version. I did that but it didn't work.
#220 [09:55] <AmnRa> Hello, I've been trying to purchase the Java ed but I'm getting a credit card error message. I can see the charges hitting my account and immediately being credited back on my side though.
#221 [09:55] <thomulf> Hello, I need help figuring out what email my legacy minecraft account was transferred to for a mojang account
#222 [10:02] <Rick> To Greymagic 27 is online?
#223 [10:07] * xHunter666 [webchat@BB-129-99.018.net.il] has joined #minecrafthelp
#224 [10:07] <xHunter666> hi
#225 [10:08] <xHunter666> lost my account
#226 [10:08] <xHunter666> i lost my account
#227 [10:08] <xHunter666> how can you help me
#228 [10:09] * DrozenB [webchat@bb4194ec.virtua.com.br] has joined #minecrafthelp
#229 [10:09] <DrozenB> Hey guys
#230 [10:09] <DrozenB> I need a little help, I got hacked by a Russian earlier this morning and the only thing he changed in my email was my minecraft account
#231 [10:11] * MEGADAAN34 [webchat@ip4da32cb3.direct-adsl.nl] has joined #minecrafthelp
#232 [10:11] <urielsalis> ??> DrozenB account/send-email
#233 [10:11] <Absol> DrozenB: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#234 [10:11] <DrozenB> apparently he changed the password and the username, I changed both passwords back (to more secure ones) but coulnd't change the username because of the 30 days wait time before changing it again
#235 [10:11] <Absol> DrozenB: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#236 [10:12] <MEGADAAN34> I cant find my own build world on my xbox one s😢
#237 [10:12] * DrozenB [webchat@bb4194ec.virtua.com.br] has quit. (Client Quit)
#238 [10:15] <MEGADAAN34> Can some body help my
#239 [10:15] <MEGADAAN34> !
#240 [10:15] * Rick [webchat@b3d66346.virtua.com.br] has quit. (Quit: webchat.esper.net)
#241 [10:15] <urielsalis> MEGADAAN34, this channel is mostly for the java edition only
#242 [10:17] <MEGADAAN34> Where can i find xbox community
#243 [10:17] <urielsalis> MEGADAAN34, minecraftforums.net
#244 [10:18] <MEGADAAN34> Ok thanks
#245 [10:28] * AmnRa [webchat@pool-173-67-240-20.rcmdva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#246 [10:36] * tumbleweed [~bildramer@p57AD65E9.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#247 [10:37] * bildramer [~bildramer@p57AD65E9.dip0.t-ipconnect.de] has joined #minecrafthelp
#248 [10:41] * luizsussi [webchat@179-113-179-84.user.vivozap.com.br] has joined #minecrafthelp
#249 [10:41] <luizsussi> Hey
#250 [10:42] <luizsussi> I'm trying to play my MC but only the demo appears, the purchase was made in 2010 and I used it for the last time in 2015, what should I do?
#251 [10:42] <luizsussi> When I try to migrate the account it says that it is already a migrated account!
#252 [10:50] * luizsussi [webchat@179-113-179-84.user.vivozap.com.br] has joined #minecrafthelp
#253 [10:50] * luizsussi [webchat@179-113-179-84.user.vivozap.com.br] has quit. (Client Quit)
#254 [10:52] * bailey [webchat@cpc126508-gtya5-2-0-cust142.4-4.cable.virginm.net] has joined #minecrafthelp
#255 [10:52] <bailey> i need help logging in to mc
#256 [10:54] * xHunter666 [webchat@BB-129-99.018.net.il] has quit. (Quit: webchat.esper.net)
#257 [10:54] * xHunter666 [webchat@BB-129-99.018.net.il] has quit. (Quit: webchat.esper.net)
#258 [10:57] * bailey [webchat@cpc126508-gtya5-2-0-cust142.4-4.cable.virginm.net] has left #minecrafthelp
#259 [10:57] * tobyminaj [webchat@5e08de78.bb.sky.com] has joined #minecrafthelp
#260 [10:57] <tobyminaj> whenever I load up Minecraft it says not responding
#261 [10:58] * tobyminaj [webchat@5e08de78.bb.sky.com] has quit. (Client Quit)
#262 [10:59] * Extreme_ [extreme7@2001:470:1f11:209::13] has joined #minecrafthelp
#263 [11:40] * salvocrack_ [webchat@11-27-137-186.fibertel.com.ar] has joined #minecrafthelp
#264 [11:41] * salvocrack_ [webchat@11-27-137-186.fibertel.com.ar] has quit. (Client Quit)
#265 [11:49] * Winner28 [webchat@176.112.177.55] has joined #minecrafthelp
#266 [11:49] * tuck [webchat@c-174-59-202-145.hsd1.pa.comcast.net] has joined #minecrafthelp
#267 [11:49] <Winner28> hello i cant open minecraft it crashes every time
#268 [11:50] <mattym> ??> Winner28 launcher/log
#269 [11:50] <Absol> Winner28: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#270 [11:50] <tuck> Can connect to a PC Lan world from a Mac, all of the firewalls are down, same wifi network, 1.13.2
#271 [11:50] <tuck> *Can't
#272 [11:50] * Winner28 [webchat@176.112.177.55] has quit. (Client Quit)
#273 [11:50] <mattym> tuck, Have you tried the direct connection option?
#274 [11:50] <tuck> yes
#275 [11:51] <mattym> tuck, And the default Windows firewall is off on the host computer?>
#276 [11:52] <tuck> yes
#277 [11:52] <mattym> tuck, Do you know if they will connect the other way around?
#278 [11:53] <tuck> yes
#279 [11:53] <tuck> it will
#280 [11:53] <tuck> getting io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: when i try to direct connect from mac to pc
#281 [11:54] <mattym> tuck, Can you join the channel from the Windows computer.
#282 [11:55] <tuck> When i open a mac Lac world i can connect from the windows computer
#283 [11:55] <tuck> I can't the other way around
#284 [11:55] <tuck> its really puzzling me
#285 [11:56] <urielsalis> tuck, Can you join the channel from the Windows computer?
#286 [11:56] <mattym> tuck, Are you in the chat on the Mac or PC?
#287 [11:56] <urielsalis> Mac mattym
#288 [11:56] <urielsalis> Chrome on Mac OS 10.13.6
#289 [11:56] <tuck> oh I'm in the chat on mac
#290 [11:57] <tuck> do you want me to join from the PC as well?
#291 [11:57] <mattym> tuck, Please join the chat with the Windows PC so we can give you instructions for it yes.
#292 [11:57] * tuck2 [webchat@c-174-59-202-145.hsd1.pa.comcast.net] has joined #minecrafthelp
#293 [11:57] <tuck2> hello
#294 [11:58] <tuck> ok tuck on mac tuck2 on pc
#295 [11:58] <mattym> ??> tuck2 tools/hjt
#296 [11:58] <Absol> tuck2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#297 [11:58] <Absol> tuck2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#298 [11:59] <tuck2> what is tools/hjt?
#299 [11:59] <mattym> tuck2, Read the instructions Absol gave you after that.
#300 [12:00] <tuck2> where do i type tools/hjt?
#301 [12:00] <mattym> You dont
#302 [12:00] <tuck2> or should i just do the download
#303 [12:00] <mattym> tuck2, Read what Absol said to you
#304 [12:00] <tuck2> ok!
#305 [12:03] <tuck2> im trying to run it as an administrator
#306 [12:03] <tuck2> but its telling me its already running
#307 [12:04] <mattym> tuck2, What is?
#308 [12:05] <tuck2> https://paste.ubuntu.com/p/VgWwDpBhWm/
#309 [12:05] <tuck2> never mind here is the paste
#310 [12:06] <mattym> tuck2, And you are sure you turned off the Windows Firewall?
#311 [12:07] <tuck2> its off for private networks but not public networks
#312 [12:08] <mattym> tuck2, In the firewall settings, you should see an option to disable the windows firewall
#313 [12:09] <tuck> in the advanced settings of the firewall?
#314 [12:09] * TheNinjaLinus03 [webchat@78-70-196-171-no166.tbcn.telia.com] has joined #minecrafthelp
#315 [12:09] <tuck> or would you just like me to disable the public network firewall as well?
#316 [12:10] <mattym> tuck, It should just be an option on the main settings of the firewall. Turn off the Windows Firewall
#317 [12:12] * devin2344 [webchat@96-41-107-80.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#318 [12:13] <devin2344> i can only play the demo
#319 [12:13] <mattym> ??> devin2344 launcher/relog
#320 [12:13] <Absol> devin2344: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#321 [12:13] <devin2344> even though i bought the game
#322 [12:13] <tuck> i dont see any option to "disable" the firewall
#323 [12:13] <tuck> only to turn on and off
#324 [12:14] * pajkon13 [webchat@aciu229.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#325 [12:14] <mattym> tuck, Yes, go there and turn it off.
#326 [12:14] <TheNinjaLinus03> When i start playing minecraft, it came up on the sceen. game crash. sorry for the inconvenience. What do i do?
#327 [12:14] <devin2344> i neeed help
#328 [12:14] <tuck> it was off
#329 [12:14] <mattym> ??> devin2344 launcher/relog
#330 [12:14] <Absol> devin2344: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#331 [12:14] <devin2344> ok
#332 [12:14] <mattym> tuck, Already?
#333 [12:14] <devin2344> thanks
#334 [12:14] <tuck> yes
#335 [12:14] <mattym> ??> TheNinjaLinus03 launcher/log
#336 [12:14] <tuck> its been off
#337 [12:14] <Absol> TheNinjaLinus03: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#338 [12:15] * pajkon13 [webchat@aciu229.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#339 [12:15] <TheNinjaLinus03> ok thanks
#340 [12:15] <mattym> tuck, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed on the Mac?
#341 [12:15] <tuck> ad blocking
#342 [12:15] <tuck> on chrome
#343 [12:16] <tuck> mac firewall is off
#344 [12:16] <mattym> tuck, As a chrome extension not a standalone app, for the ad blocker?
#345 [12:16] <tuck> as a chrome extension
#346 [12:16] <tuck> i also have vpn
#347 [12:17] <urielsalis> tuck, what VPN?
#348 [12:17] * Jib [webchat@cpe-172-90-91-40.socal.res.rr.com] has joined #minecrafthelp
#349 [12:17] <Jib> hi
#350 [12:17] * Jib [webchat@cpe-172-90-91-40.socal.res.rr.com] has quit. (Client Quit)
#351 [12:19] <tuck> its a cisco vpn client to access university library material
#352 [12:19] <tuck> "Cisco IP Sec"
#353 [12:19] <urielsalis> tuck, and you are connected through it when trying to play?
#354 [12:20] <tuck> no
#355 [12:21] <mattym> tuck, Ok, the following instructions will be for the Mac.
#356 [12:21] <mattym> tuck, First make sure the game is not running, then open just the launcher.
#357 [12:21] <tuck> ok
#358 [12:22] <mattym> tuck, Go to the Launcher Options tab, then enable the Advanced Settings if it is not already.
#359 [12:22] <mattym> tuck, Then click on the launcher profile you use to edit it. Should be the one called Latest Release.
#360 [12:23] <tuck> ok
#361 [12:23] <mattym> tuck, Go to the setting for JVM Arguments turn it on
#362 [12:23] <tuck> still with you
#363 [12:23] <mattym> tuck, Go to the very end of the line there, make sure you scroll all the way to the end of that text
#364 [12:24] * mdarturo [webchat@2.154.33.100.dyn.user.ono.com] has joined #minecrafthelp
#365 [12:24] <mattym> tuck, add a space, then add the following exactly: -Djava.net.preferIPv4Stack=true
#366 [12:24] * Godhelpme [webchat@45-31-39-191.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#367 [12:24] <mattym> tuck, Once added, save the setting, and try to connect again to the LAN world.
#368 [12:24] <mdarturo> hi! i'm having trouble connecting to minecraft.net
#369 [12:24] <urielsalis> mdarturo, what trouble?
#370 [12:24] <Godhelpme> Hey so... I'm having a lot of issues logging in
#371 [12:24] <urielsalis> Godhelpme, hi, can you elaborate?
#372 [12:25] <tuck> im getting "game crash" when i try to launch now
#373 [12:25] <mdarturo> when i try to log in it says "An error prevented your request from being processed. Please try again."
#374 [12:26] <tuck> i added "-Djava.net.preferIPv4Stack=true"
#375 [12:26] <urielsalis> ??> tuck launcher/log
#376 [12:26] <Absol> tuck: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#377 [12:26] <urielsalis> ??> mdarturo tools/hjt
#378 [12:26] <Absol> mdarturo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#379 [12:26] <Absol> mdarturo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#380 [12:26] <mattym> tuck, Did you add it after a space between it and the other arguments?
#381 [12:26] <tuck> no space
#382 [12:26] <Godhelpme> Alright, so, I tried every email and password combination I know. The account was on my stepdad's email but I changed the email. However, when I request a password change, I don't get an email from my new email. Maybe the email change didn't work, but I can't access anything to see if it worked or not because I can't log in at all. So now I don't k
#383 [12:26] <Godhelpme> now the email OR the password and there's no way to change the password.
#384 [12:27] <urielsalis> ??> Godhelpme account/send-email
#385 [12:27] <Absol> Godhelpme: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#386 [12:27] <Absol> Godhelpme: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#387 [12:27] <mattym> tuck, Go back and make sure there is a space between it and the previous info.
#388 [12:27] * mdarturo [webchat@2.154.33.100.dyn.user.ono.com] has quit. (Client Quit)
#389 [12:27] <Godhelpme> I already sent in an email for support and I don't have the ID or gift code because my stepdad would have it.
#390 [12:28] <urielsalis> Godhelpme, ask for alternate ways of verification
#391 [12:28] <tuck> added the space and it worked!
#392 [12:28] <Godhelpme> What do you mean?
#393 [12:28] <tuck> im through
#394 [12:28] * Wulfix [webchat@host-091-097-015-085.ewe-ip-backbone.de] has joined #minecrafthelp
#395 [12:28] <Wulfix> Hello?
#396 [12:28] <tuck> what was the issue? mattym
#397 [12:29] <mattym> tuck, IS the LAN working now?
#398 [12:29] <urielsalis> Godhelpme, when they ask again for the transaction id tell them you dont have it
#399 [12:29] <urielsalis> hi Wulfix
#400 [12:29] <tuck> yep lan is working now
#401 [12:29] <Godhelpme> Alright, thank you
#402 [12:29] * Godhelpme [webchat@45-31-39-191.lightspeed.livnmi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#403 [12:29] <Wulfix> I cant Login with my Account
#404 [12:29] <urielsalis> Wulfix, what happens when you try?
#405 [12:29] <mattym> tuck, Yeah that should be it.
#406 [12:30] <Wulfix> Die Verbindung zum Server konnt nicht hergestellt errwer
#407 [12:30] <Wulfix> Werden
#408 [12:30] <urielsalis> ??> Wulfix land/de
#409 [12:30] <urielsalis> ??> Wulfix lang/de
#410 [12:30] <Absol> Wulfix: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#411 [12:32] * WUlfix [webchat@host-091-097-015-085.ewe-ip-backbone.de] has joined #minecrafthelp
#412 [12:32] <WUlfix> Hi
#413 [12:32] <WUlfix> When I want login there is: The connection to the server could not be established.
#414 [12:33] <urielsalis> ??> WUlfix tools/hjt
#415 [12:33] <Absol> WUlfix: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#416 [12:33] <Absol> WUlfix: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#417 [12:34] * devin2344 [webchat@96-41-107-80.dhcp.mtpk.ca.charter.com] has quit. (Quit: webchat.esper.net)
#418 [12:34] <mattym> TheNinjaLinus03, Please do not PM, put all info asked for in the chat.
#419 [12:35] * Yoooo [webchat@c-73-185-94-121.hsd1.ca.comcast.net] has joined #minecrafthelp
#420 [12:35] * Yoooo [webchat@c-73-185-94-121.hsd1.ca.comcast.net] has quit. (Client Quit)
#421 [12:36] * TheNinjaLinus03 [webchat@78-70-196-171-no166.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#422 [12:36] * kenben10 [webchat@c-73-185-94-121.hsd1.ca.comcast.net] has joined #minecrafthelp
#423 [12:36] <WUlfix> Where should I send you the link
#424 [12:37] <mattym> WUlfix, Here
#425 [12:37] <kenben10> I can't log in and when i click reset password and put my email it won't send
#426 [12:37] <kenben10> its been over 10 hrs
#427 [12:37] * kore [webchat@17.red-80-29-142.dynamicip.rima-tde.net] has joined #minecrafthelp
#428 [12:37] <kore> hi
#429 [12:37] <mattym> kenben10, Have you checked any spam/junk folders in your email?
#430 [12:38] <kenben10> yeah
#431 [12:38] <kore> someone can help me?
#432 [12:38] <kenben10> not in there
#433 [12:38] <mattym> ??> kenben10 account/send-email
#434 [12:38] <Absol> kenben10: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#435 [12:38] <Absol> kenben10: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#436 [12:38] * bealovesmile8 [webchat@181.red-176-86-231.dynamicip.rima-tde.net] has joined #minecrafthelp
#437 [12:38] <bealovesmile8> help!!
#438 [12:38] <kenben10> ok thank u
#439 [12:39] <kore> im creating a server of minecraft 1.12.2 and i have and error of a java.io.IOException
#440 [12:39] <mattym> ??> kore mp/server-setup
#441 [12:40] <Absol> kore: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#442 [12:40] <bealovesmile8> I exchanged the code and put a name. Then he told me: error. And now when I trade he tells me he's already traded. I have an email in my gmail that says I have already redeemed it. but DO NOT LET ME DOWNLOAD IT BECAUSE IT SAYS THAT I HAVE ALREADY REDEEMED IT
#443 [12:41] <bealovesmile8> HELP PLEASE
#444 [12:41] <kore> i dont know what to do?
#445 [12:41] <mattym> bealovesmile8, Are you able to log in and download from minecraft.net?
#446 [12:41] <bealovesmile8> NO
#447 [12:41] <kore> i can conect to the server but others persons not
#448 [12:41] * kenben10 [webchat@c-73-185-94-121.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#449 [12:41] <mattym> kore, Read the instructions Absol linked you.
#450 [12:42] <bealovesmile8> He says my code is inable cause i already use it
#451 [12:42] <mattym> bealovesmile8, Check your email for the confirmation, It may have steps you need to do.
#452 [12:42] <WUlfix> I did the test but wheres the log
#453 [12:42] <bealovesmile8> and i also have the e-mail. but i cant download it sdoesnt let me keep going
#454 [12:42] <mattym> WUlfix, If you followed the directions, there should be a text file wherever you ran the program from.
#455 [12:42] <mattym> bealovesmile8, What error does it give you?
#456 [12:43] <bealovesmile8> no, in my email it said: This is a confirmation of your redemption of a Minecraft: Java Edition prepaid card.
#457 [12:43] <bealovesmile8> okay, let me check i need to raslate in english
#458 [12:43] <WUlfix> Do you have discord
#459 [12:43] <mattym> WUlfix, No
#460 [12:43] <WUlfix> But theres no text file
#461 [12:44] * tuck2 [webchat@c-174-59-202-145.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#462 [12:44] <mattym> WUlfix, Read the instructions again, and try once more.
#463 [12:45] <bealovesmile8> look: The code you entered has already been redeemed. Contact Mojang customer service for more help.
#464 [12:45] * luizsussi [webchat@179-113-179-84.user.vivozap.com.br] has joined #minecrafthelp
#465 [12:45] <urielsalis> bealovesmile8, have you tried doing so?
#466 [12:45] <bealovesmile8> but that code is mine and i also have the email with the confirmation, but it doesnt let me keep going with it
#467 [12:45] <mattym> bealovesmile8, You should not be trying to redeem again. Follow the next steps given in the confirmation, or try to log in with the account you made.
#468 [12:45] <bealovesmile8> i cant
#469 [12:46] <urielsalis> bealovesmile8, what username you selected?
#470 [12:46] <bealovesmile8> or maybe i dont understand :S
#471 [12:46] <mattym> bealovesmile8, What does it say when you try to log in?
#472 [12:46] <bealovesmile8> that one: bealovesmile8
#473 [12:46] <bealovesmile8> where should i log in now?? im confuse xD
#474 [12:46] <mattym> bealovesmile8, Go to account.mojang.com/me and try to log in with the email and password you used.
#475 [12:47] <bealovesmile8> OKAY I GO
#476 [12:47] <mattym> bealovesmile8, When logged in there, do you see Minecraft listed under the My Games area?
#477 [12:48] <WUlfix> HEre
#478 [12:48] <WUlfix> https://paste.ubuntu.com/p/Cnthfqr2tG/
#479 [12:49] <luizsussi> Hello, could anyone help me? recently I'm trying to play minecraft again but my account does not have the game bought!
#480 [12:49] <luizsussi> I bought it in 2010 and I played until 2015 and then the account went unused but when I installed it and tried to play yesterday it just enables the demo mode!
#481 [12:49] <bealovesmile8> Omg.... guys... thank you.. im so happy now, how can i thank you everything?? THANKS!!1
#482 [12:49] <urielsalis> ??> WUlfix info/mcleaks
#483 [12:49] <Absol> WUlfix: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#484 [12:49] <Absol> WUlfix: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#485 [12:50] <urielsalis> luizsussi, what is your username?
#486 [12:50] <luizsussi> i think ozluiz or luizsussi
#487 [12:50] <mattym> bealovesmile8, From that page you should be able to finish the username and account setup.
#488 [12:50] <bealovesmile8> YES!! THAT IS
#489 [12:50] <bealovesmile8> <3 THANKS!!!!
#490 [12:50] <urielsalis> luizsussi, did you migrate your account to MOjang?
#491 [12:51] <WUlfix> So I have to delete MCLEaks and change my Minecraft password?
#492 [12:51] <urielsalis> WUlfix, yes
#493 [12:52] <urielsalis> Also:
#494 [12:52] <urielsalis> ??> WUlfix av/mcafee
#495 [12:52] <Absol> WUlfix: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#496 [12:52] <urielsalis> ??> WUlfix av/mcafee/uninstall
#497 [12:52] <Absol> WUlfix: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#498 [12:52] <Absol> WUlfix: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#499 [12:52] <luizsussi> I really do not remember, but when I try to migrate it says that I've migrated the account!
#500 [12:53] <urielsalis> luizsussi, and you havent migrated it yourself?
#501 [12:53] <luizsussi> i dont remember do this
#502 [12:53] <urielsalis> ??> luizsussi account/hacked
#503 [12:53] <Absol> luizsussi: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#504 [12:53] <Absol> luizsussi: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#505 [12:54] * bealovesmile8 [webchat@181.red-176-86-231.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#506 [12:54] <luizsussi> but it was hacked and there is no game?
#507 [12:55] * tuck [webchat@c-174-59-202-145.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#508 [12:55] <urielsalis> luizsussi, they migrated it to their own email, and as the account is migrated you need to login with that email
#509 [12:56] <luizsussi> I do not believe it was hacked, and I already contacted the transaction ID, but they still have not answered me!
#510 [12:56] <luizsussi> *with the ID
#511 [12:57] <WUlfix> When I dont change my password, I cant login?
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#513 [12:59] <WUlfix> How can I change my password? I cant login on Minecraft.net
#514 [13:00] * WUlfix [webchat@host-091-097-015-085.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#515 [13:00] * Wulfix [webchat@host-091-097-015-085.ewe-ip-backbone.de] has joined #minecrafthelp
#516 [13:00] <Wulfix> How can I change my password
#517 [13:01] <urielsalis> luizsussi, they are swamped with the holiday rush right now, it might take a while
#518 [13:01] <urielsalis> ??> Wulfix account/reset-password
#519 [13:01] <Absol> Wulfix: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#520 [13:01] <Absol> Wulfix: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#521 [13:01] <luizsussi> OK, i will wait
#522 [13:01] <urielsalis> ??> Wulfix info/mcleaks
#523 [13:01] <Absol> Wulfix: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#524 [13:01] <Absol> Wulfix: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#525 [13:01] <luizsussi> tks guys
#526 [13:01] <urielsalis> ??> Wulfix win/hosts/edit
#527 [13:01] <Absol> Wulfix: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#528 [13:01] <Absol> Wulfix: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#529 [13:02] <urielsalis> ??> Wulfix av/mcafee/uninstall
#530 [13:02] <Absol> Wulfix: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#531 [13:02] <urielsalis> ??> Wulfix av/malwarebytes
#532 [13:02] <Absol> Wulfix: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#533 [13:02] <Absol> Wulfix: Download it here: https://www.malwarebytes.org/
#534 [13:02] <Absol> Wulfix: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#535 [13:02] <urielsalis> Wulfix, do all the instructions Absol just gave you
#536 [13:03] * luizsussi [webchat@179-113-179-84.user.vivozap.com.br] has quit. (Quit: webchat.esper.net)
#537 [13:06] * Purple [webchat@cpc147632-aztw34-2-0-cust87.18-1.cable.virginm.net] has joined #minecrafthelp
#538 [13:07] <Purple> hello?
#539 [13:08] * Dijin1000 [webchat@185.114.139.150] has joined #minecrafthelp
#540 [13:09] * Purple [webchat@cpc147632-aztw34-2-0-cust87.18-1.cable.virginm.net] has quit. (Client Quit)
#541 [13:09] <Wulfix> I changed the password but it still does not work
#542 [13:10] <mattym> Wulfix, Did you read, ANY of the other instructions?
#543 [13:11] <Wulfix> I deleted MCLaks and changed the password
#544 [13:12] * mumnut [webchat@236-132.207-68.elmore.res.rr.com] has joined #minecrafthelp
#545 [13:12] <mattym> Wulfix, And are still ignoring multiple things you were told to do.
#546 [13:12] <Wulfix> ?
#547 [13:13] * KyleHeren [webchat@14.37.156.147] has joined #minecrafthelp
#548 [13:13] <Dijin1000> Hello I appeal to you on that when I go to minecraft I crash report
#549 [13:13] <mattym> ??> Dijin1000 launcher/log
#550 [13:13] <Absol> Dijin1000: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#551 [13:13] <Wulfix> I did what you wanted?
#552 [13:13] <mumnut> I haven't played in over a year and got new computer for Christmas and want to play again but don't remember exact username or email
#553 [13:14] <mattym> Wulfix, Re-Read ALL of what Absol wrote to you.
#554 [13:14] <mattym> mumnut, Do you know if your account was Migrated? As in do you log in with and email and password last you remember?
#555 [13:15] * Dijin1000 [webchat@185.114.139.150] has quit. (Quit: webchat.esper.net)
#556 [13:16] <Wulfix> but where is the host file
#557 [13:16] <KyleHeren> Hello, I've lost my password and Mojang isn't sending me a reset-password mail when I press the 'reset password' button. My account was fine until 12.24, and when I opened the game on Christmas, the password was changed to something I can't find.
#558 [13:16] <urielsalis> ??> KyleHeren account/send-email
#559 [13:16] <Absol> KyleHeren: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#560 [13:16] <Absol> KyleHeren: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#561 [13:16] <mattym> Wulfix, Read ALL of what Absol wrote to you.
#562 [13:19] <KyleHeren> I fear I used abit more 'questionable' methods of buying Minecraft account and I have no idea what my Transaction ID is, nor do I think that I'll ever be able to find my transaction ID. I've already sent a mail to Mojang with 'Need to contact us?'; I'm finding other, faster method to get my account back (or a way to make 'reset password' button act
#563 [13:19] <KyleHeren> ually work).
#564 [13:20] <mumnut> this was my daughter's account and she doesn't remember anything but part of her username
#565 [13:20] <Wulfix> So the host file has to be completely empty?
#566 [13:21] <mattym> Wulfix, If it only has 2 lines now, then yes
#567 [13:21] <Wulfix> ?
#568 [13:21] <mattym> ??> mumnut account/send-email
#569 [13:21] <Absol> mumnut: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#570 [13:21] <Absol> mumnut: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#571 [13:22] <Wulfix> In the folder is: authserver.mojang.com and sessionserver.mojang.com
#572 [13:22] <Wulfix> SHould I delete this
#573 [13:22] <mumnut> going to link now Absol
#574 [13:24] <Wulfix> Should I delete this In the folder : authserver.mojang.com and sessionserver.mojang.com
#575 [13:24] <mumnut> Yeah, i had already seen that and it says they are working on Dec 15 problems so I thought I would try y'all. But I appreciate y'all taking time out of your day to help others
#576 [13:27] <Wulfix> anyone here?
#577 [13:27] <mumnut> Have a Happy New Year and thanks for at least trying to help me!
#578 [13:28] * mumnut [webchat@236-132.207-68.elmore.res.rr.com] has quit. (Quit: webchat.esper.net)
#579 [13:28] <Wulfix> In the folder is: authserver.mojang.com and sessionserver.mojang.com
#580 [13:32] <mattym> Wulfix, Yes, make it empty
#581 [13:33] * Wulfix [webchat@host-091-097-015-085.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#582 [13:35] <KyleHeren> I've sent a mail to Skrill just in case they have my Transaction ID, but other than that I'm aiming blindly.
#583 [13:36] <mattym> KyleHeren, How exactly did you buy it originally?
#584 [13:37] * Wulfix [webchat@host-091-097-015-085.ewe-ip-backbone.de] has joined #minecrafthelp
#585 [13:37] <Wulfix> I cant delete it
#586 [13:37] <mattym> ??> Wulfix win/hosts/edit
#587 [13:37] <KyleHeren> There are(or were, idk if they still exist) third-party websites that buy Minecraft accounts for kids who doesn't have a credit card for other currencies. I used one of them, though I've forgotten where I had the service. It's been 7 years, and I've been there once.
#588 [13:37] <Absol> Wulfix: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#589 [13:37] <Absol> Wulfix: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#590 [13:38] <mattym> Wulfix, Read the instructions Absol wrote exactly.
#591 [13:38] <mattym> KyleHeren, Yeah, don't bother.
#592 [13:38] <mattym> KyleHeren, As far as Mojang goes, they have none of 'your' information on file. And will not be able to return the account.
#593 [13:39] * Mate_28 [webchat@r167-60-147-48.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#594 [13:40] <KyleHeren> what's going on with the 'reset password' not working? If that worked, I wouldn't have to be finding all of this in the first place.
#595 [13:40] <Wulfix> OMG THANKS
#596 [13:40] <Wulfix> I LOVE YOU
#597 [13:41] <mattym> KyleHeren, Basically, the person that originally purchased it, has the ID, and recovered it for their own use, or to resell again.
#598 [13:41] <Mate_28> Hey, i can't acces my minecraft account, and since i don't have access to transaction ID or the e mail where i registered, what can i do? i used to play perfectly till this year D:
#599 [13:41] <mattym> KyleHeren, So you don't get a recovery email, because there is no longer an account there.
#600 [13:41] <mattym> ??> Mate_28 account/send-email
#601 [13:41] <Absol> Mate_28: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#602 [13:42] <Absol> Mate_28: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#603 [13:42] <mattym> ??> Mate_28 account/trans-id
#604 [13:42] <Absol> Mate_28: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#606 [13:42] <Mate_28> i know i dont have any of that stuff, i just read it all :(
#607 [13:42] <Mate_28> i sent everything i know to them and i'm waiting
#608 [13:43] <mattym> Mate_28, If you didnt include the ID, they may reply with other ways to confirm it, but its the holiday season, and they are backlogged.
#609 [13:44] <Mate_28> so i just wait then? thanks
#610 [13:44] <KyleHeren> I've tried to see if my account is still valid and by trying to create an account with the exact same e-mail I originally migrated from, the account is still there. How would one 'recover' and account anyways?
#611 [13:44] <mattym> Mate_28, Yeah.
#612 [13:44] <Mate_28> ok, thanks!
#613 [13:44] <KyleHeren> Mate_28 wait
#614 [13:44] * Mate_28 [webchat@r167-60-147-48.dialup.adsl.anteldata.net.uy] has quit. (Quit: webchat.esper.net)
#615 [13:44] <KyleHeren> dangit >:(
#616 [13:44] <mattym> KyleHeren, They had the original ID, followed the exact steps we gave you.
#617 [13:46] * UltimasNight [webchat@072-178-194-080.res.spectrum.com] has joined #minecrafthelp
#618 [13:46] <KyleHeren> That still doesn't explain the reason why the 'reset password' button doesn't work... :I
#619 [13:46] <UltimasNight> I have java edition and I meant to buy windows 10
#620 [13:47] <mattym> KyleHeren, Because there is no password to reset. Or they locked that account out because, as far as they would have seen it. Its was a stolen account.
#621 [13:47] <mattym> UltimasNight, When did you buy it?
#622 [13:47] <UltimasNight> today around 11:30
#623 [13:47] <mattym> ??> UltimasNight account/refund
#624 [13:47] <Absol> UltimasNight: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#625 [13:48] <KyleHeren> can you add more details on the 'no password to reset' part? I'm having difficulties understanding.
#626 [13:49] <mattym> KyleHeren, Lets put it this way. Even if you could access that account. The game would no longer be there. Its a moot point.
#627 [13:49] <UltimasNight> but its prepaid card and it says I cant get a refund
#628 [13:50] <mattym> UltimasNight, It also says what its for.
#629 [13:50] <mattym> UltimasNight, So yeah, not much anyone can do then.
#630 [13:52] <UltimasNight> cant I change it over its the same price
#631 [13:52] <mattym> UltimasNight, No, its on different payment platforms.
#632 [13:52] * Atom1cWinter [webchat@cpe-172-73-229-234.carolina.res.rr.com] has joined #minecrafthelp
#633 [13:53] <UltimasNight> well that is just stupid
#634 [13:54] <Atom1cWinter> So I bought a copy of minecraft to gift to a friend and upon having her redeem it, she's unable to play the full version of minecraft being stuck to demo mode. We went through the every recommended solution given by the support page and none of them worked. For whatever reason it's also showing that she doesn't have the full version on her account
#635 [13:54] <Atom1cWinter> page despite the redemption page saying it's the full version
#636 [13:54] <UltimasNight> there should be a way for you to switch over my gave version
#637 [13:54] <UltimasNight> game*
#638 [13:55] <urielsalis> UltimasNight, they are made by a different team
#639 [13:55] <urielsalis> UltimasNight, they are not even the same code
#640 [13:55] <urielsalis> UltimasNight, and its published in a different platform
#641 [13:56] <urielsalis> Atom1cWinter, what is the username?
#642 [13:56] <Atom1cWinter> AmandaPanda712
#643 [13:56] <Atom1cWinter> But we're not even sure if it actually set that since we can't see
#644 [13:56] <urielsalis> Atom1cWinter, I see a migrated account with that username
#645 [13:57] <urielsalis> Atom1cWinter, you are logging with a email or with a username?
#646 [13:57] <KyleHeren> +mattym why would the game not be there? I'm not talking about those, I'm asking why Mojang's mail won't reach me. I obviously have the account under my e-mail; it should arrive just fine. don't try to change the subject.
#647 [13:57] <Atom1cWinter> We're logging in with an email
#648 [13:57] <Atom1cWinter> But whenever we view the account using that email it doesn't say she has the game
#649 [13:57] <UltimasNight> I demand my money back
#650 [13:57] <urielsalis> Atom1cWinter, can you go to account.mojang.com/me and tell me if you see the game?
#651 [13:57] <mattym> KyleHeren, Because the account is likely locked.
#652 [13:57] <urielsalis> UltimasNight, we are not Mojang, and we gave you the links for refunds
#653 [13:58] <Atom1cWinter> We don't
#654 [13:58] <urielsalis> UltimasNight, note that prepaid cards need to be refunded by the shop that you bought it from
#655 [13:58] <urielsalis> UltimasNight, and most of them wont accept a activated one because its now useless
#656 [13:58] <KyleHeren> Does Mojang not send notifications for locked accounts? like 'Your account has been suspended for suspicious activities'?
#657 [13:58] <urielsalis> ??> Atom1cWinter account/send-email
#658 [13:58] <UltimasNight> well I just waisted 30 dollars
#659 [13:58] <mattym> KyleHeren, No
#660 [13:58] <Absol> Atom1cWinter: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#661 [13:58] <Absol> Atom1cWinter: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#662 [13:59] <Atom1cWinter> Okay thank you
#663 [13:59] * UltimasNight [webchat@072-178-194-080.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#664 [14:00] <mattym> KyleHeren, You can investigate the issue further with Mojang. But do not expect to regain access to the game.
#665 [14:01] * G4BRI3Lhds [webchat@201-78-19-172.user.veloxzone.com.br] has joined #minecrafthelp
#666 [14:05] * G4BRI3Lhds [webchat@201-78-19-172.user.veloxzone.com.br] has quit. (Client Quit)
#667 [14:06] <KyleHeren> matt, I really don't appreciate the way you keep acting like I'm hitting a dead horse. you've ruined my day enough and i feel like i'm better off with this conversation over. i wish you'd make more cautions with how you make your words next time; and the way you keep avoiding my initial question is downright unprofessional. i don't know what i was
#668 [14:06] <KyleHeren> expecting, but i certainly wasn't expecting mockery. have a bloody good day.
#669 [14:06] <KyleHeren> expecting, but i certainly wasn't expecting mockery. have a bloody good day.
#670 [14:06] * KyleHeren [webchat@14.37.156.147] has left #minecrafthelp
#671 [14:09] * core-gamer-hd [webchat@ip1f11f8c7.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#672 [14:09] * Hello [webchat@host-183.14.ktmtelekom.pl] has joined #minecrafthelp
#673 [14:10] <Hello> I only remember password and secret questions and answers to my account, i deleted google emaill address associated with it
#674 [14:11] <core-gamer-hd> hello I have a problem with my account I lost my old email address and forgot the password can someone help me to get my account back?
#675 [14:11] <Hello> But if i could only remember the email address i wouold be fine
#676 [14:11] <mattym> Hello, Do you not remember the email address itself?
#677 [14:11] <mattym> Hello, Are you able to restore the gmail account with Google?
#678 [14:11] <core-gamer-hd> no
#679 [14:12] <urielsalis> core-gamer-hd, only messages starting with your name are for you
#680 [14:12] <mattym> That users name being a greeting does not help.
#681 [14:12] <core-gamer-hd> oh sorry
#682 [14:12] <urielsalis> core-gamer-hd, do you remember what the email provider was?
#683 [14:12] <urielsalis> core-gamer-hd, its the thing after the @
#684 [14:12] <urielsalis> ??> Hello irc/nick
#685 [14:12] <Absol> Hello: You have apparently been given a random name by the web-based client you are using. Please select an intelligible one by thinking of a name, and typing "/NICK YourNiftyNewName". Thank you.
#686 [14:13] <Hello> no
#687 [14:13] <Hello> i cant restore or do i remember it
#688 [14:13] <urielsalis> Hello, can you please change your nickname with the instructions above?
#689 [14:13] <core-gamer-hd> @urielsalis from google
#690 [14:13] * G4BRI3Lhds [webchat@189-49-195-50.user.veloxzone.com.br] has joined #minecrafthelp
#691 [14:13] <G4BRI3Lhds> Hello, Good afternoon. I'm having a login problem in my minecraft. Whenever I try to log in, I get the message that my email or password is wrong. I've done everything I knew, and I still haven't been able to solve this problem. The password recution email never arrives for me and I no longer have the ID code of my purchase, because I bought it man
#692 [14:13] <G4BRI3Lhds> y years ago. Can you help me please? I'm very sorry about that.
#693 [14:13] * Block [webchat@c-76-103-112-31.hsd1.ca.comcast.net] has joined #minecrafthelp
#694 [14:14] <urielsalis> core-gamer-hd, do you remember what the complete email address was?
#695 [14:14] <Hello> irc/nick abrgt22
#696 [14:14] <core-gamer-hd> @urielsalis jes
#697 [14:14] <urielsalis> ??> G4BRI3Lhds account/trans-id
#698 [14:14] <Absol> G4BRI3Lhds: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#699 [14:14] <urielsalis> G4BRI3Lhds, those are the instructions to recover the transaction id
#700 [14:14] <urielsalis> G4BRI3Lhds, with that, contact Mojang
#701 [14:14] <mattym> Hello, just start with the /
#702 [14:14] <urielsalis> ??> G4BRI3Lhds account/send-email
#703 [14:14] <Absol> G4BRI3Lhds: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#704 [14:14] <Absol> G4BRI3Lhds: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#705 [14:14] * Hello [webchat@host-183.14.ktmtelekom.pl] has quit. (Quit: webchat.esper.net)
#706 [14:14] <urielsalis> core-gamer-hd, can you create a new email account with the same name then?
#707 [14:15] <urielsalis> that also works
#708 [14:15] <core-gamer-hd> @urielsalis i can try it
#709 [14:15] * MrnMjr9000 [webchat@host-183.14.ktmtelekom.pl] has joined #minecrafthelp
#710 [14:15] <Block> I've had a problem with loading Minecraft, if i load up regular 1.13 it says "The Game Crashed whilst initializing the game"
#711 [14:15] <Greymagic27> ??> Block launcher/log
#712 [14:15] <Absol> Block: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#713 [14:15] <urielsalis> hi again mrkirby153
#714 [14:15] <mrkirby153> ?
#715 [14:15] <urielsalis> wrong user .-.
#716 [14:15] <urielsalis> hi again MrnMjr9000
#717 [14:16] <urielsalis> MrnMjr9000, if you dont remember the email either you will need to email Mojang
#718 [14:16] <urielsalis> ??> MrnMjr9000 account/send-email
#719 [14:16] <Absol> MrnMjr9000: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#720 [14:16] <Absol> MrnMjr9000: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#721 [14:16] <MrnMjr9000> I only remember, Password, Secret Questions, and I deleted gmail email address, and I dont have the Transaction ID for it, its been a while (old) account
#722 [14:16] <urielsalis> ??> MrnMjr9000 account/trans-id
#723 [14:16] <Absol> MrnMjr9000: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#724 [14:17] <core-gamer-hd> @urielsalis i cant
#725 [14:18] <urielsalis> core-gamer-hd, contact Google support for help, if you recover the email it will be easier
#726 [14:19] <core-gamer-hd> @urielsalis i tryed to contact Google but it don´t works
#727 [14:19] <urielsalis> ??> core-gamer-hd account/send-email
#728 [14:19] <Absol> core-gamer-hd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#729 [14:19] <Absol> core-gamer-hd: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#730 [14:20] <Block> Hey, i just followed the steps you sent me, and i waited a few minutes and this is what popped up after Minecraft didn't load https://paste.ubuntu.com/p/HSqtSdvwzH/
#731 [14:20] <mattym> ??> Block tools/hjt
#732 [14:20] <Absol> Block: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#733 [14:20] <Absol> Block: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#734 [14:21] * Deive_Pazos [webchat@bbb4db49.virtua.com.br] has joined #minecrafthelp
#735 [14:21] <Deive_Pazos> i lost my account
#736 [14:22] <core-gamer-hd> @urielsalis @Absol thanks for your help
#737 [14:23] <Deive_Pazos> please, somebody helps
#738 [14:23] <Block> Here's the link https://paste.ubuntu.com/p/NQj2RkGTC7/
#739 [14:24] <urielsalis> Block, did it show an error about it not being able to read the host file?
#740 [14:25] <Block> No
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#742 [14:25] <urielsalis> ??> Deive_Pazos account/send-email
#743 [14:25] <Absol> Deive_Pazos: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#744 [14:25] <Absol> Deive_Pazos: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#745 [14:25] <Block> I'll try one thing that i think will help, if it dosen't work i'll come back here.
#746 [14:25] * Deive_Pazos [webchat@bbb4db49.virtua.com.br] has quit. (Client Quit)
#747 [14:26] <urielsalis> Block, when the window that says the game crashed appears there should be a view details button
#748 [14:28] * core-gamer-hd [webchat@ip1f11f8c7.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#749 [14:28] * Itz3l_Gam3r [webchat@customer-189-216-191-23.cablevision.net.mx] has joined #minecrafthelp
#750 [14:31] <Itz3l_Gam3r> hi ,I cant forgot my password because I do not recive the gmail, sorry my inglish is bad
#751 [14:31] <urielsalis> Itz3l_Gam3r, tenes que mandar un email a Mojang
#752 [14:31] <urielsalis> ??> Itz3l_Gam3r accoutn/send-email
#753 [14:31] <urielsalis> ??> Itz3l_Gam3r account/send-email
#754 [14:31] <Absol> Itz3l_Gam3r: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#755 [14:31] <Itz3l_Gam3r> ya lo hice
#756 [14:31] <Absol> Itz3l_Gam3r: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#757 [14:32] <urielsalis> Itz3l_Gam3r, entonces tenes que esperar a que te respondan, nadie aca te puede ayudar con problemas de cuenta
#758 [14:33] <Itz3l_Gam3r> mmmm ok pues otra cosa habces cuando si podia entrar no me cargaba la ultima version que tenian porque me pasaba eso?
#759 [14:33] <Itz3l_Gam3r> mmmm ok pues otra cosa habces cuando si podia entrar no me cargaba la ultima version que tenian porque me pasaba eso?
#760 [14:34] * Itz3l_Gam3r [webchat@customer-189-216-191-23.cablevision.net.mx] has left #minecrafthelp
#761 [14:36] * daxter2525 [webchat@pool-173-69-180-125.bltmmd.fios.verizon.net] has joined #minecrafthelp
#762 [14:36] <daxter2525> heyyo?
#763 [14:37] <daxter2525> Anyone up a nd about
#764 [14:37] <urielsalis> daxter2525, ?
#765 [14:38] <daxter2525> hey man
#766 [14:38] <urielsalis> ??> daxter2525 scold/pm
#767 [14:38] <Absol> daxter2525: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#768 [14:39] <daxter2525> ok
#769 [14:39] <daxter2525> Sorry haven't used irc in a long time
#770 [14:39] <daxter2525> Everyone is different
#771 [14:39] <urielsalis> :P
#772 [14:39] <urielsalis> daxter2525, whats the issue?
#773 [14:40] <daxter2525> Some of my friends wanted to roll up minecraft and my account is like 6 years old
#774 [14:40] <daxter2525> So I'm kindof clutching at straws to get it back
#775 [14:40] <daxter2525> I'm not really sure how to troubleshoot through it
#776 [14:40] <urielsalis> daxter2525, what happens when you try to login?
#777 [14:40] <daxter2525> I believe it told me wrong username or password
#778 [14:40] <urielsalis> daxter2525, what is the username?
#779 [14:40] <daxter2525> my account only had the Username version
#780 [14:40] <daxter2525> So I just went to the migrate screen
#781 [14:41] <daxter2525> Do I have permission to say my username?
#782 [14:41] <urielsalis> daxter2525, you dont need permission for that :P
#783 [14:41] <urielsalis> daxter2525, this is a public channel, so anything more than that shouldnt be say, for your own security
#784 [14:42] <daxter2525> well my username is as is
#785 [14:42] <daxter2525> for that account daxter2525
#786 [14:42] <urielsalis> daxter2525, I see that the account has not yet been migrated, so you could login with just the username and password
#787 [14:42] <urielsalis> daxter2525, if you havent forgotten the password
#788 [14:43] <daxter2525> oh I could prbably brute that then
#789 [14:43] <urielsalis> daxter2525, ehh, nope
#790 [14:43] <daxter2525> In terms of trying what I remember
#791 [14:43] <urielsalis> daxter2525, you get locked out for 1 hour after 3 incorrect tries
#792 [14:43] <daxter2525> Aggggh
#793 [14:44] <daxter2525> If I give it two tries and then go away how long will it take to reset?
#794 [14:44] <urielsalis> daxter2525, it resets when you login correctly
#795 [14:44] <mattym> I think 1 try every 5 min or so should avoid the lockout, but we cannot be sure about that.
#796 [14:44] <daxter2525> alright
#797 [14:44] <urielsalis> daxter2525, note that it will keep saying invalid username or password when you are locked out
#798 [14:44] <daxter2525> Ahh
#799 [14:44] <urielsalis> daxter2525, as soon as you figure out your password, you should migrate your account
#800 [14:44] <daxter2525> Which portal should I try this through?
#801 [14:44] <urielsalis> ??> daxter2525 account/migrate
#802 [14:45] <Absol> daxter2525: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#803 [14:45] <mattym> daxter2525, Through the launcher only
#804 [14:45] <urielsalis> daxter2525, you can do it on the launcher itself
#805 [14:45] <urielsalis> daxter2525, minecraft.net/download
#806 [14:45] <daxter2525> Oh ok cool
#807 [14:45] <daxter2525> My goodness it has been a long time
#808 [14:45] <mattym> The login on the minecraft or mojang site will not accept an unmigrated account regardless of correct info or not
#809 [14:46] <daxter2525> mmhm
#810 [14:46] <daxter2525> downloading the client
#811 [14:47] <mattym> daxter2525, And as previously stated, once you figure out the correct info, migrate as soon as you can. This way you will not be limited and have other recovery options in the future.
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#813 [14:50] <daxter2525> hmm
#814 [14:50] <daxter2525> Oh boy this will take some thinking
#815 [14:50] <daxter2525> The email tied to the account is certaintly long since deleted so I really am just at whatever I can thinkup
#816 [14:51] <urielsalis> daxter2525, I think you cant migrate without access to the old email...
#817 [14:51] <mattym> daxter2525, If thats the case, send in a support ticket to Mojang
#818 [14:51] <mattym> ??> daxter2525 account/send-email
#819 [14:51] <Absol> daxter2525: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#820 [14:51] <Absol> daxter2525: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#821 [14:51] <mattym> daxter2525, They will be needed to help you migrate it, but as they are backlogged, you will have time to at least try and get back in with the old login.
#822 [14:52] <mattym> daxter2525, Worst case they recover the whole thing for you.
#823 [14:52] <daxter2525> Alright a support ticket has been placed
#824 [14:53] <daxter2525> I gave it two tries so I'll be giving it a break for an hour and then try again
#825 [14:53] <daxter2525> Thanks for all your help guys
#826 [14:54] * Webchat_99467 [webchat@047-025-228-014.res.spectrum.com] has joined #minecrafthelp
#827 [14:54] * Espercorn kicked Webchat_99467 from #minecrafthelp (Reason: ebchat_99467 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#828 [15:12] * WellOkay [webchat@c-24-0-164-140.hsd1.nj.comcast.net] has joined #minecrafthelp
#829 [15:14] <WellOkay> Hi, so I migrated my account a while ago but am still unable to login to play. The information provided was placed in correctly, but minecraft.net thinks I don't own the game (prompting me to download a demo version) despite having a specific UUID and a changed skin, which is only possible with a purchased version of the game. What can I do?
#830 [15:15] * spawn [webchat@197.215.54.77.rev.vodafone.pt] has joined #minecrafthelp
#831 [15:16] <spawn> hello, i need to reset my password but am not receiving the email to reset it. ive checked the articles with relevant info and have checked everything they say, and i've also contacted the official customer support. is there anything else i can try to do? thanks
#832 [15:19] <mattym> spawn, If you have already tried the available info and contacted Mojang, there is nothing further we are able to do with account issues here.
#833 [15:19] <mattym> WellOkay, If you migrated, are you trying to log in with the email and password?
#834 [15:20] <spawn> I have migrated and am indeed using email and pw
#835 [15:20] <WellOkay> I am yes
#836 [15:20] <spawn> oops
#837 [15:20] <mattym> ??> WellOkay launcher/relog
#838 [15:20] <Absol> WellOkay: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#839 [15:21] <WellOkay> Yeah, it still has me only playing the demo.
#840 [15:21] <mattym> ??> WellOkay account/send-email
#841 [15:22] <Absol> WellOkay: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#842 [15:22] <Absol> WellOkay: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#843 [15:22] <WellOkay> Thanks. I guess I'll be waiting a while
#844 [15:28] * badfsdb [webchat@host200-185.tvk.torun.pl] has joined #minecrafthelp
#845 [15:29] <badfsdb> nie działa mi instalowani
#846 [15:41] * absinthe [webchat@cpe-58-174-146-240.sb03.sa.asp.telstra.net] has joined #minecrafthelp
#847 [15:43] <absinthe> Hi, I need help with getting in a server. It's telling me that my connection is disconnected or "lost connection" every single time. I've tried everything- from reinstalling, restarting my computer, re-logging in, trying to go in the server from a different computer- everything! I don't know how to get back in my partner's server. Any help?
#848 [15:51] * ineedhelpwithminecraftan [~ineedhelp@d75-157-16-163.bchsia.telus.net] has joined #minecrafthelp
#849 [15:54] <ineedhelpwithminecraftan> hi
#850 [15:54] <ineedhelpwithminecraftan> my minecarft is not working
#851 [15:55] <ineedhelpwithminecraftan> helloooooooo
#852 [15:55] <ineedhelpwithminecraftan> my mincraft keeps lagging on my laptop
#853 [15:56] <ineedhelpwithminecraftan> hellooooooooooooooooooooooooooooooooooooooooooooooo
#854 [15:56] <ineedhelpwithminecraftan> i thought yhis was help placeeeeeeeeeeeeee
#855 [15:56] <ineedhelpwithminecraftan> for minecraft
#856 [15:56] <ineedhelpwithminecraftan> hello
#857 [15:56] <ineedhelpwithminecraftan> hello
#858 [15:56] <ineedhelpwithminecraftan> hello
#859 [15:57] <mattym> !ban ineedhelpwithminecraftan
#860 [15:57] * Absol kicked ineedhelpwithminecraftan from #minecrafthelp (Reason: needhelpwithminecraftan :You have been removed from this channel)
#861 [16:12] * MRDEDESHOT [webchat@bfb9c392.virtua.com.br] has joined #minecrafthelp
#862 [16:12] * MRDEDESHOT [webchat@bfb9c392.virtua.com.br] has quit. (Client Quit)
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#865 [16:24] * Executorix [webchat@nat-90.starnet.cz] has joined #minecrafthelp
#866 [16:26] <Executorix> Hello guys, today I wanted to play Minecraft, like in a year, but I didn't remember my password, the request never came too, so I searched through mails via "Mojang" phrase in the mail. Then I found out the email got changed half a year ago. The link is already expired, what can I do?
#867 [16:35] * Izzy6 [webchat@ool-182c9472.dyn.optonline.net] has joined #minecrafthelp
#868 [16:37] * Dave [webchat@69-221-101-134.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#869 [16:37] <Izzy6> When I try to login into Minecraft it said I don't own the app
#870 [16:37] * Dave is now known as Guest16311
#871 [16:38] <urielsalis> ??> Executorix account/send-email
#872 [16:38] <Absol> Executorix: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#873 [16:38] <Absol> Executorix: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#874 [16:39] * WellOkay [webchat@c-24-0-164-140.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#875 [16:39] <Guest16311> I need help fixing my in game items I cannot connect to servers or single player worlds and every time I do my game freezes and crashes, what do I do?
#876 [16:39] <urielsalis> ??> Guest16311 launcher/log
#877 [16:39] <Absol> Guest16311: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#878 [16:40] <urielsalis> ??> Guest16311 irc/nick
#879 [16:40] <Absol> Guest16311: You have apparently been given a random name by the web-based client you are using. Please select an intelligible one by thinking of a name, and typing "/NICK YourNiftyNewName". Thank you.
#880 [16:40] <Guest16311> https://paste.ubuntu.com/p/7D344rZ47w/
#881 [16:40] * Guest16311 is now known as Dave
#882 [16:41] * Dave is now known as David1106
#883 [16:41] <urielsalis> ??> David1106 launcher/allocate-ram
#884 [16:41] <urielsalis> ??> David1106 info/allocate-ram
#885 [16:42] <urielsalis> ??> David1106 launcher/more-ram
#886 [16:42] <Absol> David1106: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#887 [16:42] <David1106> okay I will try it out thank you
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#889 [16:53] * DoDoVinci [webchat@c-f276e155.013-703-666c6e10.bbcust.telenor.se] has joined #minecrafthelp
#890 [16:53] <DoDoVinci> Hello?
#891 [16:54] * DoDoVinci [webchat@c-f276e155.013-703-666c6e10.bbcust.telenor.se] has quit. (Client Quit)
#892 [16:56] * TehRize [webchat@p508812EA.dip0.t-ipconnect.de] has joined #minecrafthelp
#893 [16:56] <TehRize> I need help with my E-Mail i cant confirme it and i bought minecraft long time ago ...
#894 [16:58] <mattym> ??> TehRize account/send-email
#895 [16:58] <Absol> TehRize: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#896 [16:58] * TehRize [webchat@p508812EA.dip0.t-ipconnect.de] has quit. (Client Quit)
#897 [16:58] <Absol> TehRize: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#898 [17:23] * Petrus [webchat@63-231-145-42.mpls.qwest.net] has joined #minecrafthelp
#899 [17:32] <Petrus> I'm having trouble connecting to my Minecraft Realm; everything else on my network and the rest of the internet seems to be working fine. Every time I try to load, I get stuck at "loading terrain" and even attempting to back up the realm file to my PC shows that it is downloading at <30 kbps (i.e. horrendously slowly). Any ideas? My initial guess i
#900 [17:32] <Petrus> s that it is something not on my end since everything else is working fine.
#901 [17:37] <mattym> Petrus, What Edition of the game?
#902 [17:38] <Petrus> Java, running on Windows 10, but the problem persist across computers/systems. Same thing on Java edition on my Macbook Pro.
#903 [17:40] <mattym> Petrus, Have you checked if other servers (non Realms) work ok?
#904 [17:41] <Petrus> That I have not tried. I'm not on any at the moment; let me go find one real quick and test that.
#905 [17:45] <Petrus> Connected to Mineplex just fine. Only the Realms aren't working
#906 [17:47] <mattym> Petrus, Ok, then yeah its not likely anything on your end. Unfortunately we don't really deal with Realms much here. So you can either try the forums or reddit to see if anyone has some troubleshooting steps for you.
#907 [17:47] <mattym> Petrus, Otherwise only Mojang would be able to fix it if something went really wrong with it.
#908 [17:48] <Petrus> Oh well, I figured as much. My wife tried connecting from her PC and can't do it from there either. I'd been connected just two hours ago and now nothing. Perhaps it will fix itself! Thanks for the help :)
#909 [17:48] <mattym> NP
#910 [17:49] * Thomas [webchat@cpc117896-brad23-2-0-cust914.17-1.cable.virginm.net] has joined #minecrafthelp
#911 [17:49] * Thomas is now known as Guest74408
#912 [17:50] * J0 [webchat@h120.68.131.174.dynamic.ip.windstream.net] has joined #minecrafthelp
#913 [17:50] <Guest74408> Hi, i recently bought minecraft and have tried to login and it just says login failed, ive tried everything for several days now and nothing is seeming to work on the website or the launcher
#914 [17:52] <Guest74408> is anyone there?
#915 [17:52] * J0 [webchat@h120.68.131.174.dynamic.ip.windstream.net] has quit. (Client Quit)
#916 [17:54] <mattym> Guest74408, What exactly does it say when you try, and is it different on the game launcher and site?
#917 [17:55] <Guest74408> Site; An error prevented your request from being processed. Please try again.
#918 [17:56] <Guest74408> Launcher; Login Failed
#919 [17:57] <mattym> ??> Guest74408 tools/hjt
#920 [17:57] <Absol> Guest74408: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#921 [17:57] <Absol> Guest74408: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#922 [18:00] <Guest74408> https://paste.ubuntu.com/p/2NC5jq7qdw/
#923 [18:01] <mattym> ??> Guest74408 info/mcleaks
#924 [18:01] <Absol> Guest74408: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#925 [18:01] <Absol> Guest74408: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#926 [18:01] <mattym> ??> Guest74408 win/hosts/edit
#927 [18:01] <Absol> Guest74408: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#928 [18:01] <Absol> Guest74408: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#929 [18:06] <Guest74408> done, shall i now try login back on
#930 [18:06] <mattym> Guest74408, yeah
#931 [18:08] <Guest74408> Perfect, thank you sir
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#933 [18:12] <therootbeerfloat> hello
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#935 [18:17] * damianex_13 [webchat@178-36-60-99.adsl.inetia.pl] has joined #minecrafthelp
#936 [18:18] <damianex_13> hello
#937 [18:19] <damianex_13> I have a problem with resetting the password, nothing comes to me by email
#938 [18:19] <damianex_13> I have a problem with resetting the password, nothing comes to me by email
#939 [18:19] <damianex_13> I have a problem with resetting the password, nothing comes to me by email
#940 [18:19] <damianex_13> I have a problem with resetting the password, nothing comes to me by email
#941 [18:19] <damianex_13> I have a problem with resetting the password, nothing comes to me by email
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#943 [18:30] * Victor [webchat@pc-33-58-101-190.cm.vtr.net] has joined #minecrafthelp
#944 [18:31] <Victor> I do not receive the mail to reset my password
#945 [18:42] * Gaegrl [webchat@cpe-76-188-89-33.neo.res.rr.com] has joined #minecrafthelp
#946 [18:43] <Gaegrl> I was playing earlier on realms and it crashed. I downloaded the map to investigate what may have been going on and this is the crash log
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#949 [18:48] <Gaegrl> My minecraft realms server crashed earlier, but I downloaded the world save to see if I could identify the crash, but I can't really read crash reports and wonder if someone would be able to help me identify the reason why it crashed and maybe lead me towards a solution.
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#955 [19:04] <plshelp435> Whenever i try to open minecraft, when i click on the came after launching it says not responding and the screen turns white
#956 [19:04] <plshelp435> came *game
#957 [19:04] <Dean> Hi, I have a little problem with my Minecraft account right now. Following problem: I havent played the game in roughly a year and just wanted to install it now on my new PC to play with friends. The issue is that the website says I dont own the game. Any ideas?
#958 [19:05] <plshelp435> no...
#959 [19:06] <plshelp435> oh yes log in on the website then click downlod
#960 [19:06] <plshelp435> Hello?
#961 [19:06] <plshelp435>
#962 [19:06] <plshelp435> pls help meeeeeeeeeee
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#966 [19:25] <css123> hi! im trying to play on my world with my friend. we are both on the same private network, but my world will not show up on the list. and when I try to direct connect with the port I get the message io.netty.abstractchannel$annotatedconnectexception: connection refused: no further information:
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#969 [19:37] <CrystalDragonSlayer> hi, im trying to change my gmail account on my old account to play, but i lost the gmail account i used on it, what can i do?
#970 [19:37] <css123> please help me
#971 [19:38] * unruly [webchat@p5B29E941.dip0.t-ipconnect.de] has joined #minecrafthelp
#972 [19:39] <unruly> I could not change my security questions bcs i couldnt log into mojang and dont get any emails for reseting password
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#974 [19:40] <css123> CrystalDragonSlayer, im not a helper on here, but I had that exact problem a while ago. just email Mojang support and explain the situation. they will probably ask for some info but they can change the email as long as you provide some accurate info.
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#976 [19:41] <CrystalDragonSlayer> ok, but i don't think i remember how i payed for it, is that needed?
#977 [19:43] <css123> i don't think so. all they asked me was what year and month did you make your account, what store was your gift card purchased from, what birthday was with the account, and what was the email previously associated with the account. its just things like that.
#978 [19:43] <CrystalDragonSlayer> oof, i remember thhe birthday...but as for the store and month/year. nothing
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#980 [19:45] <css123> i was really off with the store and the year too. but they tell you to try your best and remember. i think what they mostly care about is the birthday and email with the account.
#981 [19:46] <CrystalDragonSlayer> ok, that i know, thank you so much
#982 [19:46] <css123> you're welcome
#983 [19:46] <Guest36004> Whenever I launch mc it crashes, and I don't knwo what to do.
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#985 [19:47] <jade> I click play and it says it crashed.
#986 [19:47] <css123> have you tried undownloading it and redownloading it? i had the same problem with mine
#987 [19:48] <jade> yes
#988 [19:48] <css123> what i did was clean out my computer and it worked fine
#989 [19:48] <Guest29786> this is a new pc
#990 [19:48] <css123> maybe you downloaded a buggy version of it
#991 [19:48] <css123> do you have the newest version downloaded?
#992 [19:48] <Guest29786> i downloaded it off the site so,
#993 [19:49] <css123> any mods downloaded?
#994 [19:49] <Guest29786> nope
#995 [19:49] <Guest29786> just downloaded
#996 [19:49] <css123> does it crash when you get on a world or just click play on the startup
#997 [19:49] <Guest29786> It always crashes when i click play
#998 [19:50] <css123> hm
#999 [19:50] <Guest29786> and i just recently bought it today, so i dont know
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#1001 [19:52] <Guest29786> Does anyone else have any help
#1002 [19:56] * izzy4 [webchat@host-67-44-176-173.hnremote.net] has joined #minecrafthelp
#1003 [19:56] <izzy4> i keep getting this error when trying to download the latest version
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#1006 [19:58] <xJaidyn> Does anyone know how to fix it crashing when it is launched. This is what happens. it load for a second, my mouse has the like blue circle by it and then it goes back to the launch screen, it says loading, and then it does the crashing screen.
#1007 [19:59] <xJaidyn> Can someone help?
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#1012 [20:43] * Snow3 [webchat@dynamic-cpe-pool.orcon.net.nz] has joined #minecrafthelp
#1013 [20:44] <Snow3> Can I get the username "Homosexual" since no one else currently has it and I find no real reason for it to be blocked
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#1015 [20:46] <Capfan67> Snow3, This channel has volunteers to provide tech support mostly for the Java Edition. There are no Mojang employees here. ...you'd have to ask Mojang about names.
#1016 [20:46] <Snow3> ok
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#1020 [20:51] * Hexic [webchat@c-71-201-42-112.hsd1.il.comcast.net] has joined #minecrafthelp
#1021 [20:51] <Hexic> Hello i need help
#1022 [20:52] <Hexic> My minecraft account and email where hacked
#1023 [20:52] <Hexic> I have my TID!
#1024 [20:52] <Hexic> But i dont have access to my email :/
#1025 [20:52] <mattym> ??> Hexic account/send-email
#1026 [20:52] <Absol> Hexic: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1027 [20:52] <Absol> Hexic: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1028 [20:53] <Capfan67> Hexic, First, you should focus on securing your email account with your email provider.
#1029 [20:53] <Hexic> I use gmail
#1030 [20:53] <Capfan67> Hexic, Then follow the steps that mattym has linked.
#1031 [20:53] <Hexic> But do i need my email?
#1032 [20:53] <Hexic> or can they move my mc account
#1033 [20:54] <mattym> Hexic, If you the the ID, you can have them set it to a new email.
#1034 [20:54] <Hexic> SWEET
#1035 [20:54] <Hexic> \
#1036 [20:54] <Hexic> you guys the best!
#1037 [20:54] <Hexic> Happy new years
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#1041 [21:14] * uransito [webchat@dynamic-ip-186862971.cable.net.co] has joined #minecrafthelp
#1042 [21:14] <uransito> buenas noches
#1043 [21:14] <uransito> buenas noches
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#1045 [21:27] * jacob [webchat@dsl-189-142-168-25-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1046 [21:27] <jacob> Error: java.lang.IllegalStateException: GLFW error 65544: Cocoa: Failed to find service port for display
#1047 [21:27] <jacob> tengo este problema
#1048 [21:27] <jacob> Error: java.lang.IllegalStateException: GLFW error 65544: Cocoa: Failed to find service port for display
#1049 [21:37] * jacob1 [webchat@dsl-189-142-168-25-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1050 [21:37] <jacob1> i have a problem
#1051 [21:38] <jacob1> Welcome to #minecrafthelp! Please ask your question, don't ask to ask or wait for someone to help you.
#1052 [21:38] <jacob1> i have this problem The game crashed whilst initializing game
#1053 [21:38] <jacob1> Error: java.lang.IllegalStateException: GLFW error 65544: Cocoa: Failed to find service port for display
#1054 [21:39] <Capfan67> jacob1, Is that the Mojang launcher, or a 3rd party launcher?
#1055 [21:39] * Lord_of_Life_ [~Lord@79.125.196.117] has quit. (Ping timeout: 189 seconds)
#1056 [21:40] <jacob1> by mojang
#1057 [21:40] * Lord_of_Life [~Lord@77.28.208.168] has joined #minecrafthelp
#1058 [21:40] <jacob1> help me
#1059 [21:41] <Capfan67> jacob1, I can't say I've seen that error before. I'll be interested in how this turns out. Hopefully someone is around who's seen that.
#1060 [21:41] <jacob1> ok thanks
#1061 [21:42] <jacob1> I was playing and suddenly this error came out
#1062 [21:42] <Capfan67> jacob1, Do you get that error running the launcher, or when you press play to run the client?
#1063 [21:42] <Capfan67> ??> jacob1 launcher/crash-log
#1064 [21:42] <Absol> jacob1: We need to see your crash log, which is created after a crash.
#1065 [21:42] <Absol> jacob1: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1066 [21:42] <jacob1> when I play load to start and that error appears
#1067 [21:44] <jacob1> https://paste.ubuntu.com/p/tS68SjFHVZ/
#1068 [21:44] <jacob1> I have this.
#1069 [21:46] <Capfan67> Ah, MacOS. I'll be out of my element. Definitely wait for one of the other volunteers to surface.
#1070 [21:46] <jacob1> ok thanks
#1071 [21:46] <jacob1> 21:44 <jacob1> https://paste.ubuntu.com/p/tS68SjFHVZ/
#1072 [21:47] <jacob1> remove and install of new and the same problem appears
#1073 [21:48] <jacob1> delete and install but the same problem appears
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#1075 [21:50] * Noodle is now known as Guest11281
#1076 [21:51] <jacob1> also i deleted java and i install again
#1077 [21:52] <Guest11281> Hi, I have had a minecraft account for some time and just gotten a cromebook. I had gone to log into my account but sadly don't remember my password or security questions. I had went to reset my password but again don't remember my security questions and don't currently don't have access to the email I used to make my account.
#1078 [21:53] <Capfan67> ??> Guest11281 account/send-email
#1079 [21:53] <Absol> Guest11281: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1080 [21:53] <Absol> Guest11281: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1081 [21:53] <jacob1> who can help me?
#1082 [21:54] <Guest11281> I honestly don't know my Transaction ID or any of that.
#1083 [21:55] <Capfan67> Guest11281, Only Mojang can assist you with your account recovery. You'll need to contact them. When filling out the form, provide as much information as you have, and ask for alternate verification.
#1084 [21:55] <Guest11281> Thank you, I appreciate your time and help.
#1085 [21:56] <jacob1> who can help me?
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#1087 [22:00] <jacob1> help meee
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#1089 [22:04] <jacob1> ohhhhg
#1090 [22:04] <jacob1> now charge good
#1091 [22:04] <jacob1> i can play now
#1092 [22:04] <jacob1> what was the problem?.
#1093 [22:05] <jacob1> hi?
#1094 [23:02] * bogsbony [webchat@dsl-187-225-247-2-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1095 [23:04] <bogsbony> Hello:
#1096 [23:04] * XxPlu0MenXx [webchat@dsl-189-135-99-118-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1097 [23:04] <XxPlu0MenXx> j
#1098 [23:04] <bogsbony> When I proceed to the installation of the game it says:
#1099 [23:05] <bogsbony> "The installation directory must be on a local hard drive"
#1100 [23:05] <bogsbony> only happens to me with this game I need help please :(
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#1102 [23:36] * Cupcake [webchat@cpe-76-178-26-212.natnow.res.rr.com] has joined #minecrafthelp
#1103 [23:37] <Cupcake> Hi, I just recently got a new copy of Minecraft for Christmas, as my previous copy was broken. I found that this copy is broken aswell. I cannot play the game, and when I try too, it comes up with the error message "The game directory is invalid or inaccessible."
#1104 [23:40] <Andrio> Cupcake, if you own two copies you might want to get a refund then
#1105 [23:40] <Andrio> ??> Cupcake win/reinst
#1106 [23:40] <Absol> Cupcake: You may need to reinstall the locally installed files that Minecraft puts into place.
#1107 [23:40] <Absol> Cupcake: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1108 [23:40] <Cupcake> Thank you very much!
#1109 [23:43] <Cupcake> I went to .minecraft and all I see are 2 programs. "Launcher_Log" and Launcher_profiles.json"
#1110 [23:44] * Doogel [webchat@c-24-13-193-237.hsd1.il.comcast.net] has joined #minecrafthelp
#1111 [23:44] <Doogel> Hey guys
#1112 [23:44] <Doogel> Is anyone around?
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#1114 [23:48] <Capfan67> ??> Cupcake launcher/log-txt
#1115 [23:48] <Absol> Cupcake: We need to see your full launcher log, which is created in the game directory.
#1116 [23:48] <Absol> Cupcake: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1117 [23:54] <Cupcake> https://paste.ubuntu.com/p/ddjxBrYfv8/
#1118 [23:54] <Cupcake> Hopefully I did that right
#1119 [23:54] <Capfan67> Cupcake, The issue you're having is the exclamation point (!) in your username. Minecraft can't process the path.
#1120 [23:55] <Cupcake> Oh my god
#1121 [23:55] <Capfan67> If you create a new Windows User Account, without an exclamation point, it'll run fine.
#1122 [23:55] <Cupcake> I've been trying to figure this out for 2 years
#1123 [23:55] <Cupcake> Thank you all
#1124 [23:55] <Cupcake> Good night