#1 [00:00] * Current_Name_0 [webchat@072-182-165-017.res.spectrum.com] has quit. (Client Quit)
#2 [00:05] * Luis [webchat@ool-45723110.dyn.optonline.net] has joined #minecrafthelp
#3 [00:06] * Webchat_13159 [webchat@75-162-203-221.desm.qwest.net] has joined #minecrafthelp
#4 [00:06] * Espercorn kicked Webchat_13159 from #minecrafthelp (Reason: ebchat_13159 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#5 [00:08] <Luis> a few years ago i lost my minecraft password and could not find it so i ended up making a new minecraft account because i was really eager to play but i ended up finding my password in my old notes but i ended up forgetting what email i used for the account i am just wondering if theres a way for you guys to check what email is associated with my o
#6 [00:08] <Luis> ld account so i can log in after all these years
#7 [00:11] * Luis [webchat@ool-45723110.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#8 [00:12] * Luis [webchat@ool-45723110.dyn.optonline.net] has joined #minecrafthelp
#9 [00:12] * Luis [webchat@ool-45723110.dyn.optonline.net] has quit. (Client Quit)
#10 [00:41] * Lutzee [znc@37.59.55.63] has joined #minecrafthelp
#11 [00:43] * andy [webchat@203-173-149-228.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#12 [00:43] <andy> hey whenever i select a server i am getting the The game crashed whilst unexpected error Error: java.lang.NullPointerException: Unexpected error
#13 [00:44] <andy> any help
#14 [00:44] <mattym> andy, When you try to enter the server, or just clicking the menu?
#15 [00:44] <andy> any server in the multiplayer
#16 [00:44] <andy> section
#17 [00:44] <mattym> ??> andy launcher/log
#18 [00:44] <Absol> andy: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#19 [00:46] <andy> ok ill do that
#20 [00:52] <andy> https://paste.ubuntu.com/p/HzkpxTYbSJ/
#21 [00:53] <mattym> andy, What happens when you try to join the following server: mctest.ae97.net
#22 [00:57] <andy> it works?
#23 [00:57] <andy> lol?
#24 [00:57] <andy> i can move around and all
#25 [00:57] <mattym> andy, You may need to contact the support for those servers. They are likely using a plugin that is causing an issue.
#26 [00:58] <andy> ah oh well i just wont go on them then
#27 [01:00] * NicklePickle [webchat@120.174.233.220.static.exetel.com.au] has joined #minecrafthelp
#28 [01:01] <NicklePickle> Can anyone help me with issues regarding migrating a legacy account to a Mojang account? My old premium account was purchased sometime in 2011 and after 4 hours of messing around with old emails I finally found the correct email corresponding it to the account. I had to use my phone to migrate it as my PC was already flagged for "too many attempts"
#29 [01:01] <NicklePickle> regarding migration, and it said it was successful. However Mojang's services say I do not have a copy of minecraft purchased on my account. Is there a delay in the migration process?
#30 [01:40] * Defektro [defektro@hilla.kapsi.fi] has quit. (*.net *.split)
#31 [01:43] * woody [webchat@toroon3511w-lp130-01-174-88-142-19.dsl.bell.ca] has joined #minecrafthelp
#32 [01:43] <woody> hello
#33 [01:43] <woody> can anyone help me?
#34 [01:45] <woody> so no ones here
#35 [01:45] <woody> okay thanks
#36 [01:45] * woody [webchat@toroon3511w-lp130-01-174-88-142-19.dsl.bell.ca] has quit. (Client Quit)
#37 [01:47] * Sanla [webchat@p57B77605.dip0.t-ipconnect.de] has joined #minecrafthelp
#38 [01:47] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#39 [01:50] * NicklePickle [webchat@120.174.233.220.static.exetel.com.au] has joined #minecrafthelp
#40 [01:50] <Sanla> Hey, what to do if you can't login into you're account of Minecraft in the launcher and in the browser (Minecraft.net) because of the message, that it can't login into the server? I already try: re-installing, changeing password and turn off the Virus thing.
#41 [01:51] <thgilfodrol> ??> Sanla tools/hjt
#42 [01:51] <Absol> Sanla: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#43 [01:51] <Absol> Sanla: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#44 [01:52] * jcantr5590 [webchat@162-207-55-64.lightspeed.gnvlsc.sbcglobal.net] has joined #minecrafthelp
#45 [01:54] <jcantr5590> Hey, I need to migrate my Minecraft account that was created around 2012 to Mojang, however I need an email to do so, I don't remember ever having to make an account using an email. How do I find my email that I used, or how do I find a way to migrate without it?
#46 [01:54] <Sanla> https://paste.ubuntu.com/p/TRHnBffJfx/ here we go, hope this works, thx for your answer c:
#47 [01:55] <jcantr5590> What do I do with it?
#48 [01:55] * Defektro [defektro@91.232.154.72] has joined #minecrafthelp
#49 [01:55] <thgilfodrol> jcantr5590: what is your username?
#50 [01:55] <jcantr5590> jcantr5590
#51 [01:56] <thgilfodrol> ??> jcantr5590 account/migrate
#52 [01:56] <Absol> jcantr5590: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#53 [01:57] <jcantr5590> I have tried that, but it says the email field is required
#54 [01:57] <thgilfodrol> jcantr5590: your account is currently legacy (non-migrated, so you can sign in with just username/password)
#55 [01:57] <jcantr5590> yes but it says that the email is required when I try to click enter
#56 [01:58] <jcantr5590> when I click "Import Minecraft Account"
#57 [01:58] <jcantr5590> it just says that the email is required
#58 [01:58] <thgilfodrol> jcantr5590: ah, refer to the faq at https://help.mojang.com/customer/portal/articles/329530
#59 [01:59] <thgilfodrol> jcantr5590: unfortunately there's not much we can do here for account issues- for that, you'd have to email mojang support
#60 [01:59] <thgilfodrol> ??> jcantr5590 account/send-email
#61 [01:59] <Absol> jcantr5590: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#62 [01:59] <Absol> jcantr5590: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#63 [02:00] <thgilfodrol> ??> Sanla info/mcleaks
#64 [02:00] <Absol> Sanla: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#65 [02:00] <Absol> Sanla: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#66 [02:00] <jcantr5590> Thank you for your help anyways, ill do that!
#67 [02:00] <thgilfodrol> ??> Sanla win/hosts/edit
#68 [02:00] <Absol> Sanla: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#69 [02:00] <Absol> Sanla: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#70 [02:00] <thgilfodrol> jcantr5590: no problem, good luck
#71 [02:01] <Sanla> uh.. wait.. I didnt instaled an ALTdispenser.. or did I? :/ K.. I gotta search for it I gues..
#72 [02:02] <thgilfodrol> Sanla: just follow Absol's instructions
#73 [02:03] * jcantr5590 [webchat@162-207-55-64.lightspeed.gnvlsc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#74 [02:05] * ICExLegit [webchat@95-65-107-142.starnet.md] has joined #minecrafthelp
#75 [02:07] <ICExLegit> Hi guys when i am conetcting to one server it says that my account is not authenticated with Minecraft.net
#76 [02:09] <Sanla> oki I did that. What comes now? c:
#77 [02:10] <ICExLegit> Again not authenticated with Minecraft.net
#78 [02:11] <ICExLegit> i dont know how to authenticate with Minecraft.net
#79 [02:11] <ICExLegit> plz tell me
#80 [02:13] * ICExLegit [webchat@95-65-107-142.starnet.md] has quit. (Quit: webchat.esper.net)
#81 [02:13] * ICExLegit [webchat@95-65-107-142.starnet.md] has joined #minecrafthelp
#82 [02:13] <thgilfodrol> Sanla: try the game again
#83 [02:14] <thgilfodrol> ??> ICExLegit launcher/relog
#84 [02:14] <Sanla> ok, but what to do with the editor I opened? .-.
#85 [02:14] <Absol> ICExLegit: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#86 [02:14] <ICExLegit> Hi guys wheni enter some server it says "Not authenticated with Minecraft.net" plz help to authenticate. i dont know to to do this
#87 [02:14] <thgilfodrol> Sanla: refer to Absol's instructions
#88 [02:15] <thgilfodrol> ??> Sanla info/mcleaks
#89 [02:15] <Absol> Sanla: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#90 [02:15] <Absol> Sanla: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#91 [02:16] <ICExLegit> ok thank you very much
#92 [02:16] <Sanla> I did that all. I opened the notepad (for me editor) but I dont know what to do with it cx Oh and I try it.. it didnt helped :/
#93 [02:18] <thgilfodrol> Sanla: Absol's instructions tell you what to do with the file
#94 [02:18] <ICExLegit> no it helped i've just edited my password and now i am opening minecraft
#95 [02:18] <ICExLegit> it works
#96 [02:18] <ICExLegit> yes it works i entered the server
#97 [02:18] <ICExLegit> thank you vey much again
#98 [02:19] <Sanla> Not really, Absol said, I have to set the '%SystemRoot%\System32\drivers\etc\hosts' at files name and to click on open. It schows me a text, and Absol isnt saying, what to do with it.
#99 [02:20] <thgilfodrol> ICExLegit: no problem, have fun
#100 [02:21] <thgilfodrol> Sanla: read the instructions from about 5 minutes ago
#101 [02:21] <Sanla> Oh.. wait I have to remove the 'Mojang' things now?
#102 [02:22] <urielsalis> Sanla: yep
#103 [02:22] <urielsalis> Sanla: the full line, not just Mojang
#104 [02:22] <Sanla> mkay
#105 [02:22] <Sanla> and then save it and then try it again k.. ;o
#106 [02:23] <Sanla> O.m.g. It worked! :D Thank you sooo much really :D
#107 [02:24] * thgilfodrol tips urielsalis's hat
#107 [02:24] * urielsalis tips thgilfodrol's hat
#107 [02:25] * Sanla [webchat@p57B77605.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#108 [02:25] * Sanla [webchat@p57B77605.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#109 [02:30] * ICExLegit [webchat@95-65-107-142.starnet.md] has left #minecrafthelp
#110 [02:35] * NewOlder [webchat@5.102.48.22] has joined #minecrafthelp
#111 [02:37] * NewOlder [webchat@5.102.48.22] has quit. (Client Quit)
#112 [02:47] * Link25000 [webchat@177.239.42.87.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#113 [02:47] <Link25000> I need some help
#114 [03:13] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#115 [03:51] * iArtur [webchat@h178-129-112-161.dyn.bashtel.ru] has joined #minecrafthelp
#116 [03:52] <iArtur> I can not log in to my account
#117 [03:53] * iArtur [webchat@h178-129-112-161.dyn.bashtel.ru] has quit. (Client Quit)
#118 [04:03] * Chimp [webchat@i4078.upc-i.chello.nl] has joined #minecrafthelp
#119 [04:03] * CrypT0x [webchat@176.210.190.42] has joined #minecrafthelp
#120 [04:03] * Chimp [webchat@i4078.upc-i.chello.nl] has quit. (Client Quit)
#121 [04:06] * DarkReaperXx [webchat@87.246.150.54] has joined #minecrafthelp
#122 [04:09] <DarkReaperXx> Hello, I have a problem of minecraft crashing when I enter a world.
#123 [04:09] <Greymagic27> ??> DarkReaperXx launcher/log
#124 [04:09] <Absol> DarkReaperXx: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#125 [04:14] <DarkReaperXx> https://paste.ubuntu.com/p/6g8Tm6dTWD/
#126 [04:15] <Greymagic27> In the Edit Profile menu in the Launcher, check the JVM Arguments box, and change the -Xmx1G argument to -Xmx2G
#127 [04:15] <Greymagic27> Change Video Settings in-game (Options -> Video Settings)
#128 [04:15] <Greymagic27> Enable VSync
#129 [04:15] <Greymagic27> Disable VBOs
#130 [04:15] * Damonlinx [webchat@h149.180.22.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#131 [04:16] <DarkReaperXx> I didn't change anything and it's already at -Xmx2G
#132 [04:17] <Greymagic27> No :P I need you to change those settings, enable vsync and disable VBOs
#133 [04:17] <NicklePickle> I cant tell if anyone replied to my question before because I had to restart my computer and cant see old chat history. Did anyone come up with anything?
#134 [04:17] <Damonlinx> Hello everyone, cant access my account and im not sure which email i used or if i even still have it. is there anything i can do and why did it suddenly change how you log in
#135 [04:17] * urielsalistest [webchat@213.86.213.130] has joined #minecrafthelp
#136 [04:18] <Greymagic27> ??> Damonlinx account/send-email
#137 [04:18] <Absol> Damonlinx: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#138 [04:18] * urielsalistest [webchat@213.86.213.130] has quit. (Client Quit)
#139 [04:18] <Absol> Damonlinx: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#140 [04:18] <Greymagic27> NicklePickle, What was the issue?
#141 [04:18] * Vetus [webchat@ec2-18-194-138-205.eu-central-1.compute.amazonaws.com] has joined #minecrafthelp
#142 [04:18] <NicklePickle> I migrated my legacy account to my Mojang Account and Mojang's services says I do not have Minecraft purchased
#143 [04:18] <Damonlinx> yeah it was so long ago all i have is my login and password
#144 [04:18] <DarkReaperXx> Still crashes with vsync on and VBOs off.
#145 [04:19] <Greymagic27> ??> DarkReaperXx win/dxdiag
#146 [04:19] <Absol> DarkReaperXx: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#147 [04:19] <Greymagic27> ??> NicklePickle account/send-email
#148 [04:19] <Absol> NicklePickle: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#149 [04:19] <Absol> NicklePickle: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#150 [04:20] <Greymagic27> DarkReaperXx, If you can't remember something leave the box empty and explain the problem in the message :)
#151 [04:20] <NicklePickle> I cant access my transaction ID. At first I couldnt access my email with the payment, but now Gmail has purged old emails. I even went into Paypal and went through the transaction history, to which I cannot go any further back than 2012. The game was purchased in 2011.
#152 [04:21] <Greymagic27> Early mid or late?
#153 [04:21] <DarkReaperXx> https://paste.ubuntu.com/p/Rdr7Zvc2JG/
#154 [04:21] <NicklePickle> I cant remember, either mid or late
#155 [04:21] <Greymagic27> ??> NicklePickle account/trans-id/dibs
#156 [04:21] <Absol> NicklePickle: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#157 [04:21] <Absol> NicklePickle: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#158 [04:22] <NicklePickle> Okay thanks. If I have anymore issues I'll come back here
#159 [04:22] <Greymagic27> Alright, Good luck
#160 [04:22] <Greymagic27> DarkReaperXx, https://downloadcenter.intel.com/download/28164/Intel-Graphics-Driver-for-Windows-15-33-?product=81501
#161 [04:23] <Greymagic27> Download the second driver
#162 [04:24] * Damonlinx [webchat@h149.180.22.98.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#163 [04:30] * DarkReaperXx [webchat@87.246.150.54] has quit. (Quit: webchat.esper.net)
#164 [04:36] * DarkReaperXx [webchat@87.246.150.54] has joined #minecrafthelp
#165 [04:37] <DarkReaperXx> I downloaded the graphics driver(the second one), restarted my computer, tried to enter a world in minecraft, but it still crashed.
#166 [04:40] <Greymagic27> DarkReaperXx, Can you disable any game overlays you may have?
#167 [04:41] * NicklePickle [webchat@120.174.233.220.static.exetel.com.au] has quit. (Quit: webchat.esper.net)
#168 [04:43] <DarkReaperXx> Im sorry, Im not english. What are overlays?
#169 [04:43] <Greymagic27> Like the discord game overlay
#170 [04:44] <DarkReaperXx> The only thing open was chrome with youtube
#171 [04:44] <DarkReaperXx> and this
#172 [04:44] <urielsalis> ??> DarkReaperXx launcher/log
#173 [04:44] <Absol> DarkReaperXx: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#174 [04:46] <DarkReaperXx> https://paste.ubuntu.com/p/J57KymqHC4/
#175 [04:48] <urielsalis> DarkReaperXx: thats a different error
#176 [04:48] <urielsalis> DarkReaperXx: you are in a snapshot right?
#177 [04:48] <DarkReaperXx> just 1.10
#178 [04:49] <DarkReaperXx> it crashes 1.9 and above
#179 [04:49] <DarkReaperXx> 1.8 works fine
#180 [04:49] <urielsalis> DarkReaperXx: Intel released bad drivers for your graphics card. It will not work on newer versions of Minecraft when you have VBO ON, and disabling it will no longer work in 1.14 onwards
#181 [04:50] <urielsalis> the future proof fix is getting a new graphics card
#182 [04:51] <DarkReaperXx> i just want to play any version above 1.8. What do i have to do?
#183 [04:51] <urielsalis> DarkReaperXx: wait, you installed the wrong drier
#184 [04:51] <urielsalis> driver
#185 [04:51] <urielsalis> DarkReaperXx: it should have thrown an error
#186 [04:52] <DarkReaperXx> i disable VBOs in 1.10 and still crashes.
#187 [04:52] <urielsalis> DarkReaperXx: did it say something when installing the driver?
#188 [04:53] <DarkReaperXx> when installing it lagged the computer a bit and when finished it told me restart.
#189 [04:53] <urielsalis> ??> DarkReaperXx oem/hp/product-number
#190 [04:53] <Absol> DarkReaperXx: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#191 [04:53] <Absol> DarkReaperXx: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#192 [04:56] <DarkReaperXx> i cant find "My computer"
#193 [04:58] <urielsalis> DarkReaperXx: do it on the second way
#194 [04:58] <DarkReaperXx> fn + esc does nothing
#195 [04:59] <DarkReaperXx> https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html this is the home page right?
#196 [04:59] <Greymagic27> Do you have a button saying 'my computer'?
#197 [05:00] <DarkReaperXx> on the website?
#198 [05:00] <DarkReaperXx> oh wit yes
#199 [05:00] <Greymagic27> Can you click that and find the product number
#200 [05:00] <Greymagic27> It should be under the system info tab
#201 [05:04] <DarkReaperXx> product id?
#202 [05:05] <Greymagic27> Yea, Send that
#203 [05:05] <urielsalis> Greymagic27: DarkReaperXx I think thats the windows product id, not hp
#204 [05:05] <Greymagic27> Oh
#205 [05:06] <Greymagic27> I've never used HP :P
#206 [05:06] <urielsalis> Im thinking that he probably had windows reinstalled
#207 [05:06] <urielsalis> without the HP stuff
#208 [05:07] <urielsalis> Greymagic27: https://support.hp.com/us-en/drivers/selfservice/hp-compaq-elite-8300-small-form-factor-pc/5232852
#209 [05:07] <DarkReaperXx> so what to do?
#210 [05:07] <DarkReaperXx> ok
#211 [05:07] <urielsalis> DarkReaperXx: go to https://support.hp.com/us-en/drivers/selfservice/hp-compaq-elite-8300-small-form-factor-pc/5232852, put Windows 7 64 bits and download the Intel drivers under grapihcs
#212 [05:08] <urielsalis> Driver-Graphics, search for "Intel Graphic Driver Win7 64b" (not the other one)
#213 [05:08] <urielsalis> and install that
#214 [05:11] <DarkReaperXx> there is Intel graphic driver win7 64b and Intel graphics driver win 7 64-bit. So install the first one?
#215 [05:14] <DarkReaperXx> gonna be back in an hour
#216 [05:20] * Rubix1080 [webchat@71-90-73-78.dhcp.ftbg.wi.charter.com] has joined #minecrafthelp
#217 [05:21] <Rubix1080> Everytime I try to login it says error login failed
#218 [05:22] * Herbert9911 [webchat@ip-86-49-246-183.net.upcbroadband.cz] has joined #minecrafthelp
#219 [05:22] <Herbert9911> Hello, a few years ago I bought a on he G2A platform on a minecraft, I played it a lot but then stopped it, I just wanted to yesterday sign in but I forgot my password and but I'm not sure which email to read I'm registered. I have in game name of thys account and also a message from G2A about the digits of this account and the code I have already
#220 [05:22] <Herbert9911> used, can you help me somehow?
#221 [05:22] * xAdiL_ [webchat@160.179.238.255] has joined #minecrafthelp
#222 [05:22] <Greymagic27> Rubix1080, Wait 30 minutes-1 hour and then try again
#223 [05:22] <Greymagic27> ??> Herbert9911 account/send-email
#224 [05:22] <Absol> Herbert9911: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#225 [05:22] <Absol> Herbert9911: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#226 [05:22] <xAdiL_> Hellow mincraft you cant Hepl me i cant reset passworde my accent
#227 [05:22] <Greymagic27> ??> xAdiL_ account/send-email
#228 [05:22] <Absol> xAdiL_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#229 [05:22] <Absol> xAdiL_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#230 [05:22] <Rubix1080> yea it keeps saying an error prevented your request from being proscessed
#231 [05:23] <Greymagic27> ??> Rubix1080 tools/hjt
#232 [05:23] <Absol> Rubix1080: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#233 [05:23] <Absol> Rubix1080: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#234 [05:23] * xAdiL_ [webchat@160.179.238.255] has quit. (Client Quit)
#235 [05:24] <Greymagic27> I'll be brb for 3 minutes
#236 [05:24] <Herbert9911> Can not sign up for my account with the name QidosGames and can not change my password, please help me?
#237 [05:27] <Rubix1080> https://paste.ubuntu.com/p/2bM5VN7XK7/
#238 [05:27] <Greymagic27> Herbert9911, Contact mojang with the info provided above
#239 [05:27] <Greymagic27> ??> Rubix1080 info/mcleaks
#240 [05:27] <Absol> Rubix1080: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#241 [05:27] <Absol> Rubix1080: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#242 [05:27] <Greymagic27> ??> win/hosts/edit
#243 [05:28] <Greymagic27> ??> Rubix1080 win/hosts/edit
#244 [05:28] <Absol> Rubix1080: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#245 [05:28] <Absol> Rubix1080: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#246 [05:36] * Fradek [webchat@89-74-123-23.dynamic.chello.pl] has joined #minecrafthelp
#247 [05:38] <Rubix1080> Thank you SSSSOOOOOO much.
#248 [05:39] <Fradek> My account
#249 [05:39] <Fradek> has been stolen
#250 [05:39] * Fradek [webchat@89-74-123-23.dynamic.chello.pl] has quit. (Client Quit)
#251 [05:41] <Rubix1080> did you try to use mchacks?
#252 [05:42] * Rubix1080 [webchat@71-90-73-78.dhcp.ftbg.wi.charter.com] has quit. (Quit: webchat.esper.net)
#253 [06:06] * DarkReaperXx [webchat@87.246.150.54] has joined #minecrafthelp
#254 [06:07] <DarkReaperXx> installed it, restarted computer, didnt work.
#255 [06:12] <DarkReaperXx> maybe i should go to an NTG(North Technology Group) store(its where I got the computer) and ask them whats wrong and could the fix it?
#256 [06:12] <DarkReaperXx> Because I dont want to install any more useless things
#257 [06:19] <DarkReaperXx> you said that the problem might be the graphics card?
#258 [06:20] <urielsalis> DarkReaperXx: its the driver of the graphics card, which is integrated in your processor
#259 [06:21] <DarkReaperXx> so i have to physicaly change graphics card driver?
#260 [06:21] <urielsalis> DarkReaperXx: the driver is software, you dont physically change it
#261 [06:21] <DarkReaperXx> then i give up
#262 [06:22] * kevin2 [webchat@186-92-25-32.genericrev.cantv.net] has joined #minecrafthelp
#263 [06:22] * kevin2 [webchat@186-92-25-32.genericrev.cantv.net] has quit. (Client Quit)
#264 [06:43] * lassenk [webchat@178.157.230.243] has joined #minecrafthelp
#265 [06:44] <lassenk> i have minecraft on ipad... we want to use same account on pc... how??
#266 [06:44] <urielsalis> lassenk: buy the Bedrock edition on the Microsoft store
#267 [06:44] <urielsalis> lassenk: note that it only works in Windows 10
#268 [06:46] <lassenk> we have a simular accont for our other child, why can we play on his p??
#269 [06:46] <lassenk> pc
#270 [06:46] <urielsalis> lassenk: is the other account a java edition account or a bedrock account?
#271 [06:47] <urielsalis> lassenk: if you give me the username I can check
#272 [06:47] <lassenk> how can I see that
#273 [06:47] <urielsalis> lassenk: do you know his username?
#274 [06:48] <lassenk> JeppeNK
#275 [06:48] <urielsalis> !ns jeppenk
#276 [06:48] <Absol> urielsalis: JeppeNK - UUID: e9c146d8a0f94c9da69e1a65c3a03795 - PAID - MOJANG
#277 [06:49] <urielsalis> lassenk: yeah, that account is for the Java edition, which works in any PC but doesnt have crossplay with the console or smartphone editions
#278 [06:49] <urielsalis> lassenk: with the java edition, you can only play with other players in the java edition
#279 [06:49] <urielsalis> lassenk: if you want to play with consoles or smartphone users, you need the bedrock edition, which is the one you buy in the microsoft store
#280 [06:50] <lassenk> jeps but how can we log on
#281 [06:50] <urielsalis> lassenk: https://help.mojang.com/customer/en/portal/articles/1274139-different-minecraft-editions
#282 [06:51] <urielsalis> lassenk: if you want to play on the java edition(so you cant play with someone in a ipad), you can download the game from minecraft.net/download and login from there
#283 [06:57] <lassenk> but what do we do, when it will not log in
#284 [06:58] <urielsalis> lassenk: what do you mean?
#285 [06:58] <lassenk> can you help us tjeck the account for lassenk
#286 [06:58] <urielsalis> !ns lassenk
#287 [06:58] <Absol> urielsalis: Username doesn't exist
#288 [06:59] <lassenk> can it be on my emailaddres
#289 [06:59] <urielsalis> lassenk: have you bought the java edition? Its a different account and purchase from the one in the ipad
#290 [07:01] * TiagoTheLegend_ [webchat@a95-93-86-127.cpe.netcabo.pt] has joined #minecrafthelp
#291 [07:01] <TiagoTheLegend_> nao consigo entrar no minecrat , diz que eu estou offline
#292 [07:02] <urielsalis> ??> TiagoTheLegend_ lang/pt
#293 [07:02] <Absol> TiagoTheLegend_: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#294 [07:02] <lassenk> we have 2 children, both got minecraft bougt for Ipad. today the whanted to log in with there users on PC, one off the kids could get on, but the other kid could not
#295 [07:02] <urielsalis> ??> TiagoTheLegend_ tools/hjt
#296 [07:02] <Absol> TiagoTheLegend_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#297 [07:02] <Absol> TiagoTheLegend_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#298 [07:02] <urielsalis> lassenk: Minecraft for iPad and Minecraft for PC are different games made by different teams. The one that could login is because they have bought the PC version too
#299 [07:03] <urielsalis> lassenk: he has a Mojang account meaning he logs in with his email, which probably is the same one that in the ipad account. Thats why it worked
#300 [07:04] <urielsalis> lassenk: but if you want to play the PC edition you need to buy either the bedrock edition or the java edition. With bedrock you can use the same account as the iPad(but is still a separate purchase), with java you set up a new account(that can have the same email), but its also a separate account in a separate game
#301 [07:08] * Giovs626 [webchat@151.61.195.173] has joined #minecrafthelp
#302 [07:09] <Giovs626> hello,if i've bought minecraft for pc,i have to pay for play on minecraft for android?
#303 [07:10] <urielsalis> Giovs626: yep, they are made by different teams, and is a different game :P
#304 [07:10] <Giovs626> ok thanks
#305 [07:11] * Giovs626 [webchat@151.61.195.173] has quit. (Client Quit)
#306 [07:25] * mum [webchat@cpc93344-hers8-2-0-cust166.6-3.cable.virginm.net] has joined #minecrafthelp
#307 [07:26] <mum> Hi - can anyone answer why password reset request is not sending an email with a link to reset. No email arrives. This account has received an email reset a year ago, so we know the email address was set up at one point. Could it have been removed for some reason? My son wants to play minecraft which we purchased but just cannot log in. Help pl
#308 [07:26] <mum> ease.
#309 [07:27] <urielsalis> ??> mum account/send-email
#310 [07:27] <Absol> mum: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#311 [07:27] <Absol> mum: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#312 [07:27] <mum> OK thank you - we have waited 24 hours already. Will send an email.
#313 [07:32] <urielsalis> mum: yeah, they might take a while to answer
#314 [07:33] <urielsalis> mum: holiday rush + reduced staff during vacations
#315 [07:43] * A7Bq [webchat@ADSL-176.67.9710.mada.ps] has joined #minecrafthelp
#316 [07:43] <A7Bq> Hello
#317 [07:44] <mum> Thanks people - we will wait another 24 hours and see if normal service resumes :-)
#318 [07:44] * A7Bq [webchat@ADSL-176.67.9710.mada.ps] has quit. (Client Quit)
#319 [07:51] * Ryan0 [webchat@88-107-171-59.dynamic.dsl.as9105.com] has joined #minecrafthelp
#320 [07:53] <Ryan0> Hey, I haven't played Minecraft on my pc in about 4 years and when I went to come play my username and password was already typed in so I clicked login and it said couldn't connect to Minecraft.net so I updated the game and it still wont let me in. I'm pretty sure i'm typing in the right password. When I go to reset password it sends it to helen.da
#321 [07:53] <Ryan0> vies@uwclub.net an email address I no longer have access too. I have access to my new email ryan.davies1836@gmail.com. Can you help me out
#322 [07:54] <Andrio> Ryan0, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#323 [07:56] <Ryan0> it makes me put in all my credentials and I cant rememeber my password
#324 [07:56] <Capfan67> Ryan0, This is a public channel. Be careful not to post private information, such as your email address.
#325 [07:56] <Ryan0> that's why im doing this
#326 [07:57] <urielsalis> ??> Ryan0 tools/hjt
#327 [07:57] <Absol> Ryan0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#328 [07:57] <Absol> Ryan0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#329 [07:59] * Ryan0 [webchat@88-107-171-59.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#330 [08:02] <Andrio> urielsalis, what were you looking for there?
#331 [08:03] <urielsalis> Andrio: mcleaks
#332 [08:03] <Andrio> ah
#333 [08:03] <urielsalis> plus it said he couldnt connect to minecraft.net, might be AV too
#334 [08:03] <Andrio> I see
#335 [08:08] * Zeal [webchat@c-98-199-247-241.hsd1.tx.comcast.net] has joined #minecrafthelp
#336 [08:09] <Zeal> My minecraft will not launch, I looked around online, but I cant find a fix.
#337 [08:09] <Greymagic27> What does it do when you try to launch it?
#338 [08:10] <Zeal> It says Java (SE) binary is not responding
#339 [08:10] <Greymagic27> ??> Zeal tools/hjt
#340 [08:10] <Absol> Zeal: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#341 [08:10] <Absol> Zeal: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#342 [08:12] <Zeal> https://paste.ubuntu.com/p/tcwk7s55tQ/
#343 [08:12] <Greymagic27> ??> Zeal av/adwcleaner
#344 [08:12] <Absol> Zeal: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#345 [08:12] <Absol> Zeal: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#346 [08:14] <Zeal> Run Hijackthis?
#347 [08:14] <Greymagic27> ??> Zeal av/adwcleaner
#348 [08:14] <Absol> Zeal: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#349 [08:14] <Absol> Zeal: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#350 [08:14] <Greymagic27> Follow those steps ^
#351 [08:15] * Zeal [webchat@c-98-199-247-241.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#352 [08:20] * Nutsy [webchat@neu93-2-82-237-91-201.fbx.proxad.net] has joined #minecrafthelp
#353 [08:20] <Nutsy> Hello
#354 [08:20] <Greymagic27> Hello! How can we help?
#355 [08:20] * Zeal [webchat@c-98-199-247-241.hsd1.tx.comcast.net] has joined #minecrafthelp
#356 [08:20] <Zeal> Im back
#357 [08:21] <Greymagic27> Zeal, Try to launch minecraft now
#358 [08:21] <Nutsy> I played minecraft after stopping playing for a while. The problem is that I can not log in anymore and have tried all the solutions. How to do ?
#359 [08:21] <Greymagic27> What is the error that it is giving you?
#360 [08:21] <Nutsy> Please this is really annoying :/
#361 [08:22] <Nutsy> Bad email or bad password
#362 [08:22] <Greymagic27> ??> Nutsy account/send-email
#363 [08:22] <Absol> Nutsy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#364 [08:22] <Absol> Nutsy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#365 [08:23] <Nutsy> Actually, I don't have anymore my Transaction ID (I bought the game in 2014)
#366 [08:23] <Greymagic27> ??> Nutsy account/trans-id
#367 [08:23] <Absol> Nutsy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#368 [08:24] <Nutsy> Yes but I'm not registered in BrainTree
#369 [08:24] <Greymagic27> You don't need to be, it's just the service they use
#370 [08:24] * Omen [~Omen@199.247.71.52] has quit. (Ping timeout: 202 seconds)
#371 [08:24] <Nutsy> So how can I find it ?
#372 [08:24] * brandon [webchat@s5594e0dd.adsl.online.nl] has joined #minecrafthelp
#373 [08:24] <Zeal> Thanks guys!
#374 [08:24] <Greymagic27> Zeal, Your welcome :)
#375 [08:25] <Greymagic27> Nutsy, Check the 'how to find your trans id' link
#376 [08:26] <brandon> hi i want to log in on my account and it says cant connect to the server please try again i tried it a few times
#377 [08:26] <Nutsy> I did it but I don't remember if I paid with Paypal or with my card
#378 [08:26] <Greymagic27> ??> brandon tools/hjt
#379 [08:26] <Absol> brandon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#380 [08:26] <Absol> brandon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#381 [08:26] <Greymagic27> Nutsy, Contact them saying that you can't remember
#382 [08:26] <Nutsy> But I'm almost sure that it was with Paypal and I don't have the transaction anymore
#383 [08:27] <Greymagic27> Contact them saying you used paypal and you lost the ID then, they should be able to help you
#384 [08:27] <Nutsy> I already contacted them, should I send a ticket again ?
#385 [08:28] <Greymagic27> When did you send it?
#386 [08:28] <Nutsy> Yesterday
#387 [08:28] * CallumLamb [webchat@cpc113716-basl12-2-0-cust1076.20-1.cable.virginm.net] has joined #minecrafthelp
#388 [08:28] <CallumLamb> Hello?
#389 [08:28] <Greymagic27> Wait 3-5 days and note that they don't awnser emails in the swedish holidays or at weekends
#390 [08:28] <Greymagic27> CallumLamb, Hi! How can we help?
#391 [08:29] <CallumLamb> I've migrated my minecraft account to mojang account
#392 [08:29] <CallumLamb> But it's now saying my account hasn't got minecraft on it anymore
#393 [08:29] <Greymagic27> What's the username?
#394 [08:29] <CallumLamb> Chelseaboy_99
#395 [08:30] <Greymagic27> Yea, It says you have it
#396 [08:30] <Greymagic27> ??> CallumLamb account/send-email
#397 [08:30] <Absol> CallumLamb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#398 [08:30] <Absol> CallumLamb: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#399 [08:30] <CallumLamb> Ok but I'm trying to login and it says, my account has no purchased copies of minecraft?
#400 [08:31] <Nutsy> I have the e-mail address of my account but the password isn't working anymore and I can't receive any password reset mail
#401 [08:31] * brandon [webchat@s5594e0dd.adsl.online.nl] has quit. (Quit: webchat.esper.net)
#402 [08:31] <Greymagic27> CallumLamb, Contact mojang about it, they will be able to help further
#403 [08:31] <Greymagic27> Nutsy, You've contacted mojang, you need to wait for a reply
#404 [08:32] * Melweff [webchat@customer-49-86-121-138.fonoglobal.com.ar] has joined #minecrafthelp
#405 [08:32] * Nutsy [webchat@neu93-2-82-237-91-201.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#406 [08:32] * jayden [webchat@s5594e0dd.adsl.online.nl] has joined #minecrafthelp
#407 [08:32] <jayden> hi i want to buy minecraft but i cant log in it says Due to an error your request has not been processed. Try again.
#408 [08:33] <Greymagic27> ??> jayden tools/hjt
#409 [08:33] <Absol> jayden: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#410 [08:33] <Absol> jayden: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#411 [08:33] <urielsalis> Greymagic27: wait
#412 [08:33] <urielsalis> jayden: wait
#413 [08:33] <urielsalis> jayden: are you using a debit card or a prepaid card?
#414 [08:33] <jayden> prepaid
#415 [08:33] <urielsalis> Greymagic27: that error is an error while processing the payment, usually due to the bank
#416 [08:33] <urielsalis> jayden: due to US law you cant use prepaid cards for international transactions
#417 [08:34] <Greymagic27> Oh ok urielsalis
#418 [08:34] <urielsalis> jayden: you will need to use a credit card that allows international transactions
#419 [08:34] * jayden [webchat@s5594e0dd.adsl.online.nl] has quit. (Client Quit)
#420 [08:34] <Melweff> Hello I do not remember my questions and I try to change the password asks me the questions I ask?
#421 [08:35] <urielsalis> ??> Melweff account/send-email
#422 [08:35] <Absol> Melweff: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#423 [08:35] <Absol> Melweff: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#424 [08:35] * CallumLamb [webchat@cpc113716-basl12-2-0-cust1076.20-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#425 [08:45] * mum [webchat@cpc93344-hers8-2-0-cust166.6-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#426 [08:46] * lassenk [webchat@178.157.230.243] has quit. (Quit: webchat.esper.net)
#427 [09:09] * Royjon94 [webchat@amontsouris-551-1-30-28.w90-24.abo.wanadoo.fr] has joined #minecrafthelp
#428 [09:10] <Royjon94> hello ?
#429 [09:10] <Greymagic27> Royjon94, Hi! How can we help?
#430 [09:10] <Royjon94> hi
#431 [09:11] <Royjon94> i have some issues, i can't connect to minecraft servers
#432 [09:11] <Greymagic27> What does it say when you try?
#433 [09:11] <Royjon94> Internal Exception: java.lang.Error: java.security.NoSuchAlgorithmException: AES Keygenerator not available*
#434 [09:11] <Royjon94> this is the message
#435 [09:13] <urielsalis> Royjon94: in which country do you live?
#436 [09:14] <Royjon94> France
#437 [09:14] <urielsalis> ??> Royjon94 win/java/reinst
#438 [09:14] <Absol> Royjon94: You need to reinstall Java.
#439 [09:14] <Absol> Royjon94: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#440 [09:15] <Royjon94> aha i just did it before coming in this chat room
#441 [09:17] <urielsalis> Royjon94: from where did you download javA?
#442 [09:17] <Royjon94> hum wait i send u the link
#443 [09:18] <Royjon94> https://www.java.com/fr/download/
#444 [09:18] <Royjon94> this
#445 [09:18] <urielsalis> Royjon94: Did you uninstall all versions of java before installing it again
#446 [09:18] <urielsalis> ?
#447 [09:19] <Royjon94> yes of course i uninstall every single app that has java in the name
#448 [09:19] * CapitainObvious [webchat@208.213.7.109.rev.sfr.net] has joined #minecrafthelp
#449 [09:22] <CapitainObvious> Hello ! I have a probleme with Minecraft since today. I havent played the game since a while and today i wanted to try the new updates... A friend of mine has a server hosted on a third party platforme and i tried to join him but I couldnt due to an error : "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further
#450 [09:22] <CapitainObvious> information: " .
#451 [09:23] <Royjon94> hey i think i met u somewhere in a game
#452 [09:23] <CapitainObvious> I have tried to connect to this server from my account but with a different PC and a different connection but I have the same error
#453 [09:23] <Royjon94> u got BFV ?
#454 [09:23] <CapitainObvious> Royjon94 Nop :/ But I have BF1 :D
#455 [09:23] <Royjon94> oh
#456 [09:23] <Royjon94> ok so it was not u
#457 [09:23] <CapitainObvious> I suppose
#458 [09:23] <urielsalis> Royjon94: that error is weird, it means your install of java doesnt have the cryptographic libraries
#459 [09:23] <Royjon94> i have an issue so in minecraft it says
#460 [09:23] <Royjon94> https://www.java.com/fr/download/
#461 [09:24] <Royjon94> Internal Exception: java.lang.Error: java.security.NoSuchAlgorithmException: AES Keygenerator not available
#462 [09:24] <urielsalis> Royjon94: that should only happen on countries that have sanctions against the US
#463 [09:24] <Royjon94> really
#464 [09:24] <Royjon94> well i will leave the chat and try it again
#465 [09:24] <urielsalis> Royjon94: can you uninstall all versions again, restart your PC, then install one from https://www.java.com/en/download/manual.jsp?
#466 [09:24] <Royjon94> may god help me
#467 [09:24] <Royjon94> ok i will try
#468 [09:24] <Royjon94> tanks
#469 [09:24] <urielsalis> CapitainObvious: what is the IP?
#470 [09:25] <Royjon94> bye guys and Happy New YEAR !!!
#471 [09:25] <CapitainObvious> 51.254.44.14 urielsalis
#472 [09:25] <urielsalis> !mcping 51.254.44.14
#473 [09:25] <Absol> urielsalis: Error: [Errno 111] Connection refused
#474 [09:25] * Royjon94 [webchat@amontsouris-551-1-30-28.w90-24.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#475 [09:25] <urielsalis> CapitainObvious: looks like they are down
#476 [09:26] <CapitainObvious> Hte thing is they were playing on IT when i had this issue...
#477 [09:26] <urielsalis> CapitainObvious: if it starts refusing connections, it means the server is not turned on
#478 [09:26] <CapitainObvious> Thats really weird because they were litteraly palying at two on it
#479 [09:27] <CapitainObvious> Ok i'll reach ou to them then !
#480 [09:27] <CapitainObvious> Thanks for your help urielsalis ! Have a good afternoon
#481 [09:28] <urielsalis> CapitainObvious: you too :)
#482 [09:44] * Lord_of_Life_ [~Lord@46.217.57.164] has joined #minecrafthelp
#483 [09:46] * Lord_of_Life [~Lord@77.28.213.43] has quit. (Ping timeout: 202 seconds)
#484 [09:47] * Royjon94 [webchat@37.173.106.238] has joined #minecrafthelp
#485 [09:47] <Royjon94> hellow ?
#486 [09:47] * Blu [webchat@host86-157-252-253.range86-157.btcentralplus.com] has joined #minecrafthelp
#487 [09:47] <Blu> I need help
#488 [09:50] <Blu> I'm trying to reinstall Minecraft and it says I have run out of space but I have set it to install on my almost empty 2tb hard drive. in the error it says not enough space in my ssd which is my main storage. Can you help
#489 [09:52] <Royjon94> Servers won't work (AES Keygenerator not available) can some1 help pls
#490 [09:52] <Royjon94> it didnt work for me
#491 [09:55] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#492 [09:56] <Royjon94> someone is there ?
#493 [09:58] * Royjon94 [webchat@37.173.106.238] has quit. (Quit: webchat.esper.net)
#494 [10:07] * fonsdax [webchat@nan92-10-78-214-182-93.fbx.proxad.net] has joined #minecrafthelp
#495 [10:07] * Ryan6 [webchat@c-68-51-143-223.hsd1.mi.comcast.net] has joined #minecrafthelp
#496 [10:08] <fonsdax> my minecraft crash every time i try loading a new world
#497 [10:08] <urielsalis> hi fonsdax
#498 [10:08] <urielsalis> /
#499 [10:08] <urielsalis> ??> fonsdax launcher/log
#500 [10:08] <Ryan6> My minecraft java edition just goes black when i launch in.
#501 [10:08] <Absol> fonsdax: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#502 [10:08] <fonsdax> helo
#503 [10:08] <urielsalis> ??> Ryan6 win/dxdiag
#504 [10:08] <Absol> Ryan6: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#505 [10:08] <urielsalis> ??> Ryan6 tools/hjt
#506 [10:08] <Absol> Ryan6: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#507 [10:08] <Absol> Ryan6: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#508 [10:09] <Ryan6> ?
#509 [10:09] <Ryan6> oh
#510 [10:13] <fonsdax> https://paste.ubuntu.com/p/qQmCsPqvDT/
#511 [10:14] <fonsdax> my minecraft crash every time i try loading a new world and theres what it says can someone help me ?
#512 [10:14] <urielsalis> fonsdax: you just came from the bug tracker right?
#513 [10:14] <urielsalis> ??> fonsdax tools/hjt
#514 [10:14] <Absol> fonsdax: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#515 [10:14] <Absol> fonsdax: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#516 [10:14] <fonsdax> huh yes
#517 [10:14] <Ryan6> I did that too still didnt work
#518 [10:15] <urielsalis> Ryan6: give us the log
#519 [10:15] <Ryan6> https://paste.ubuntu.com/p/SDGyRBWFX5/
#520 [10:16] <urielsalis> Ryan6: and the dxdiag?
#521 [10:16] <Ryan6> dxdiag?
#522 [10:16] <urielsalis> ??> Ryan6 win/dxdiag
#523 [10:16] <Absol> Ryan6: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#524 [10:17] <fonsdax> https://paste.ubuntu.com/p/W849xSKBgm/
#525 [10:18] <urielsalis> ??> fonsdax info/env-vars
#526 [10:18] <urielsalis> ??> fonsdax info/vars
#527 [10:18] <fonsdax> ?
#528 [10:18] <Absol> fonsdax: You have the _JAVA_OPTIONS enviroment variable limiting the RAM the game can use which is known to cause issues
#529 [10:18] <Absol> fonsdax: In Search, search for and then select: System (Control Panel), Click the Advanced system settings link, Click Environment Variables, search for _JAVA_OPTIONS, select it and delete it
#530 [10:18] <Absol> fonsdax: Restart your PC and come back to the channel for assistance removing the software that added it
#531 [10:20] <Ryan6> Ok i got a link
#532 [10:20] <Ryan6> https://paste.ubuntu.com/p/rT4d3CPqNd/
#533 [10:20] * Bobi [webchat@78.90.161.123] has joined #minecrafthelp
#534 [10:21] * fonsdax [webchat@nan92-10-78-214-182-93.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#535 [10:21] * Bobi [webchat@78.90.161.123] has quit. (Client Quit)
#536 [10:22] <Ryan6> so uhh i did all your instructions, now what?
#537 [10:26] <Ryan6> ?
#538 [10:29] * ImG0DN0Cheat [webchat@200-97-194-58.user.veloxzone.com.br] has joined #minecrafthelp
#539 [10:29] * Temm [webchat@abts-north-dynamic-098.224.64.182.airtelbroadband.in] has joined #minecrafthelp
#540 [10:29] <ImG0DN0Cheat> algum ajudante que fale portugues?
#541 [10:30] * Temm [webchat@abts-north-dynamic-098.224.64.182.airtelbroadband.in] has quit. (Client Quit)
#542 [10:31] <urielsalis> Ryan6: according to the log you dont have any display device?
#543 [10:32] * Blitz [webchat@c-68-51-143-223.hsd1.mi.comcast.net] has joined #minecrafthelp
#544 [10:32] <Blitz> Hey im having problems with my minecraft, every time i try to launch it goes completly black.
#545 [10:33] * Blitz [webchat@c-68-51-143-223.hsd1.mi.comcast.net] has quit. (Client Quit)
#546 [10:34] * oliversteinel [webchat@p54AABB4A.dip0.t-ipconnect.de] has joined #minecrafthelp
#547 [10:34] <oliversteinel> hello?
#548 [10:35] <oliversteinel> my minecraft always crashes as soon as I want to create a world.
#549 [10:36] <urielsalis> ??> oliversteinel launcher/log
#550 [10:36] <Absol> oliversteinel: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#551 [10:42] * oliversteinel [webchat@p54AABB4A.dip0.t-ipconnect.de] has joined #minecrafthelp
#552 [10:43] <oliversteinel> If on Windows, make sure to provide all of the necessary dll's as specified in the twitchsdk README. Also, make sure to set the PATH environment variable to point to the directory containing the dll's.
#553 [10:43] <oliversteinel>
#554 [10:43] <oliversteinel> <log4j:Event logger="ave" timestamp="1546447107882" level="ERROR" thread="Client thread"><log4j:Message><![CDATA[Couldn't initialize twitch stream]]></log4j:Message>
#555 [10:43] <oliversteinel> </log4j:Event>
#556 [10:44] <oliversteinel> and now?
#557 [10:44] * Kai [webchat@x5f745a7e.dyn.telefonica.de] has joined #minecrafthelp
#558 [10:44] * Kai is now known as Guest42024
#559 [10:44] * Guest42024 [webchat@x5f745a7e.dyn.telefonica.de] has quit. (Client Quit)
#560 [10:45] <urielsalis> oliversteinel: we only help with the most current version here
#561 [10:46] <oliversteinel> ok must i go in the 1.13?
#562 [10:47] * bildramer [~bildramer@p57AD65E9.dip0.t-ipconnect.de] has quit. (Remote host closed the connection)
#563 [10:48] * bildramer [~bildramer@p57AD65E9.dip0.t-ipconnect.de] has joined #minecrafthelp
#564 [10:48] * erratic [erratic@shells.yourstruly.sx] has quit. (Ping timeout: 190 seconds)
#565 [10:52] <oliversteinel> 18:52:24 monitor Process crashed with exit code -805306369
#566 [10:52] <oliversteinel> if i start a world
#567 [10:56] <mattym> ??> oliversteinel tools/hjt
#568 [10:56] <Absol> oliversteinel: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#569 [10:56] <Absol> oliversteinel: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#570 [10:59] * oliversteinel [webchat@p54AABB4A.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#571 [11:05] * thelounge23 [webchat@softbank126243073005.bbtec.net] has joined #minecrafthelp
#572 [11:05] * Espercorn kicked thelounge23 from #minecrafthelp (Reason: helounge23 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#573 [11:09] * ACreativeGamer [webchat@cpc117394-smal17-2-0-cust95.19-1.cable.virginm.net] has joined #minecrafthelp
#574 [11:11] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has joined #minecrafthelp
#575 [11:12] <Mystal> hi
#576 [11:14] <Mystal> uhm
#577 [11:14] * erratic [erratic@206.125.168.76] has joined #minecrafthelp
#578 [11:14] * Falcon [webchat@97e50029.skybroadband.com] has joined #minecrafthelp
#579 [11:16] * NamOlim [webchat@d75-156-1-106.bchsia.telus.net] has joined #minecrafthelp
#580 [11:17] * Serpentor [~Serpentor@c-73-219-134-17.hsd1.vt.comcast.net] has joined #minecrafthelp
#581 [11:17] * lucianoooo [webchat@cpe-181-46-161-250.telecentro-reversos.com.ar] has joined #minecrafthelp
#582 [11:17] <NamOlim> I have forgot my email and password and dont want to buy the game again
#583 [11:18] * ACreativeGamer [webchat@cpc117394-smal17-2-0-cust95.19-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#584 [11:19] * lucianoooo [webchat@cpe-181-46-161-250.telecentro-reversos.com.ar] has quit. (Client Quit)
#585 [11:20] * NamOlim [webchat@d75-156-1-106.bchsia.telus.net] has quit. (Client Quit)
#586 [11:20] * erar [webchat@187-34-55-125.dsl.telesp.net.br] has joined #minecrafthelp
#587 [11:20] * Oscillation [webchat@92.40.63.176.threembb.co.uk] has joined #minecrafthelp
#588 [11:20] <erar> alguem
#589 [11:21] * Oscillation [webchat@92.40.63.176.threembb.co.uk] has quit. (Client Quit)
#590 [11:21] * erar [webchat@187-34-55-125.dsl.telesp.net.br] has quit. (Client Quit)
#591 [11:22] <Serpentor> Is this the correct channel for help with questions about minecraft add ons?
#592 [11:24] * will3 [webchat@c-69-137-14-247.hsd1.fl.comcast.net] has joined #minecrafthelp
#593 [11:24] <will3> cant login into minecraft
#594 [11:24] * TheCreativeGamer [webchat@cpc117394-smal17-2-0-cust95.19-1.cable.virginm.net] has joined #minecrafthelp
#595 [11:25] * will3 [webchat@c-69-137-14-247.hsd1.fl.comcast.net] has quit. (Client Quit)
#596 [11:26] * Falcon [webchat@97e50029.skybroadband.com] has quit. (Quit: webchat.esper.net)
#597 [11:30] <Mystal> When I changed my optifine cape like 3 times in a row (idk why), I tried to login to Minecraft but it said "Invalid Credentials. Invalid username or password." I tried to change my password, but the email wouldn't send. Any ideas?
#598 [11:31] <TheCreativeGamer> I've owned the most well known version of Minecraft ; the Java Edition for almost an entire year and i have had loads of fun! I've been working on several builds and doing random stuff; which i will be doing until the Legends Mod comes out in late April/May. However i have experienced two issues withing my almost full year of playing Minecraft that
#599 [11:31] <TheCreativeGamer> really either annoy me or i just find really odd compared to what other Minecrafters have: AntVenom,IDeactivatemc,DanTDM, etc. The first one is the fact that my player's hand is incredibly big and not small like other players' hands which can sometimes get in the way of vision if it's selecting an empty inventory slot. The last thing is this weird
#600 [11:31] <TheCreativeGamer> chatbox appearing onscreen telling me about various actions like "footsteps" or "bat screeches" i have no idea why either of these things have occurred to me for this long! I assumed it was just a bug with 1.12 or 1.13 and would be fixed; but nope! If any of your staff can send me a support email at cortjones@hotmail.com to fix this problem it wou
#601 [11:31] <TheCreativeGamer> ld be greatly appreciated from me so i can have a perfect experience in the world of Minecraft! Thanks!
#602 [11:31] * Absol kicked TheCreativeGamer from #minecrafthelp (Reason: heCreativeGamer :Stop spamming)
#603 [11:32] <Mystal> oh ok
#604 [11:32] * TheCreativeGamer [webchat@cpc117394-smal17-2-0-cust95.19-1.cable.virginm.net] has joined #minecrafthelp
#605 [11:32] <TheCreativeGamer> I've owned the most well known version of Minecraft ; the Java Edition for almost an entire year and i have had loads of fun! I've been working on several builds and doing random stuff; which i will be doing until the Legends Mod comes out in late April/May. However i have experienced two issues withing my almost full year of playing Minecraft that
#606 [11:32] <TheCreativeGamer> really either annoy me or i just find really odd compared to what other Minecrafters have: AntVenom,IDeactivatemc,DanTDM, etc. The first one is the fact that my player's hand is incredibly big and not small like other players' hands which can sometimes get in the way of vision if it's selecting an empty inventory slot. The last thing is this weird
#607 [11:32] <TheCreativeGamer> chatbox appearing onscreen telling me about various actions like "footsteps" or "bat screeches".
#608 [11:42] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#609 [11:49] * erratic [erratic@206.125.168.76] has quit. (Quit: this computer has gone to sleep...)
#610 [11:50] <urielsalis> TheCreativeGamer, em, thats quite long .-.
#611 [11:50] <urielsalis> TheCreativeGamer, the second one is normal, its the tutorial mode
#612 [11:50] <urielsalis> TheCreativeGamer, the first one depends on your screen size
#613 [11:53] * KaleGil [webchat@225.0-255.134.252.162.in-addr.arpa] has joined #minecrafthelp
#614 [11:55] <KaleGil> What if you don't have an Xbox for minecraft PE? I liked it better when you could just connect from the Internet...
#615 [11:55] <urielsalis> KaleGil, you dont need a xbox
#616 [11:55] <urielsalis> KaleGil, you just need to create a xbox live account, which is free
#617 [11:56] <urielsalis> https://www.xbox.com/en-US/
#618 [12:00] * KaleGil [webchat@225.0-255.134.252.162.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#619 [12:03] <Capfan67> TheCreativeGamer, The dialog displayed in the lower right, such as "footsteps" or "bat screeches" is "Show Subtitles", which can be enabled/disabled in the "Music & Sound Options" dialog.
#620 [12:07] * ImG0DN0Cheat [webchat@200-97-194-58.user.veloxzone.com.br] has quit. (Quit: webchat.esper.net)
#621 [12:13] * lorensalan [webchat@141-136-195-136.dsl.iskon.hr] has joined #minecrafthelp
#622 [12:14] <lorensalan> Forgot username, haven't played since 2013 (Java edition), what do I do next?
#623 [12:15] <urielsalis> ??> lorensalan account/send-email
#624 [12:15] <Absol> lorensalan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#625 [12:15] <Absol> lorensalan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#626 [12:17] * blackshnb [webchat@95.10.205.181.dynamic.ttnet.com.tr] has joined #minecrafthelp
#627 [12:17] <blackshnb> i got crash when i started game
#628 [12:18] <blackshnb> hey help
#629 [12:19] * blackshnb [webchat@95.10.205.181.dynamic.ttnet.com.tr] has quit. (Client Quit)
#630 [12:27] * Doom [webchat@c-73-65-240-202.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#631 [12:45] * Sugarytea [webchat@host81-158-232-50.range81-158.btcentralplus.com] has joined #minecrafthelp
#632 [12:46] <Sugarytea> I've got a problem with Minecraft, both Xbox and windows pc are sticking on loading resource packs when trying to load my own realm
#633 [12:48] * Nathan [webchat@cpe-76-189-162-167.neo.res.rr.com] has joined #minecrafthelp
#634 [12:48] <Nathan> Hello
#635 [12:55] * hello [webchat@51.36.250.212] has joined #minecrafthelp
#636 [12:55] <hello> hello i want to buy a 2 player realm but will my second controller join with me and my friend already in the game?
#637 [12:55] * MineZiom88 [webchat@85.202.153.89] has joined #minecrafthelp
#638 [12:56] <MineZiom88> Hello, I need help
#639 [12:57] * pedr4 [webchat@189-68-236-131.dsl.telesp.net.br] has joined #minecrafthelp
#640 [12:57] <pedr4> https://paste.ubuntu.com/p/wZB5dXWCBq/
#641 [12:57] <hello> BEIJING, CHINA
#642 [12:57] <hello> i want to buy a 2 player realm but will my second controller join with me and my friend already in the game?
#643 [12:57] <pedr4> https://paste.ubuntu.com/p/wZB5dXWCBq/
#644 [12:57] <MineZiom88> Hello, I need help 0_0
#645 [12:57] <pedr4> hi
#646 [12:57] <MineZiom88> I need help
#647 [12:57] <pedr4> https://paste.ubuntu.com/p/wZB5dXWCBq/
#648 [12:57] <hello> i want to buy a 2 player realm but will my second controller join with me and my friend already in the game?
#649 [12:57] <hello> Absol
#650 [12:58] <pedr4> what?
#651 [12:58] <pedr4> https://paste.ubuntu.com/p/wZB5dXWCBq/
#652 [12:58] * MineZiom88 [webchat@85.202.153.89] has quit. (Client Quit)
#653 [12:58] <hello> i want to buy a 2 player realm but will my second controller join with me and my friend already in the game?
#654 [12:58] <urielsalis> pedr4, there are no drivers for your grahpics card for Windows 8.1. Downgrade to Windows 7 or buy a graphics card(if you have a desktop pc)
#655 [12:58] <hello> i want to buy a 2 player realm but will my second controller join with me and my friend already in the game?
#656 [12:58] <pedr4> please
#657 [12:58] <urielsalis> hello, stop spamming
#658 [12:58] <hello> ok answer me
#659 [12:58] <Lord_Ralex> pedr4, more correctly, you just need a new machine. That computer is too old.
#660 [12:58] * Sugarytea [webchat@host81-158-232-50.range81-158.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#661 [12:59] * Lord_Ralex kicked hello from #minecrafthelp (Reason: ello :With that attitude, no.)
#662 [12:59] <pedr4> ok
#663 [12:59] * Outi1337 [webchat@pD9E84C05.dip0.t-ipconnect.de] has joined #minecrafthelp
#664 [13:00] <pedr4> thank you
#665 [13:01] <Outi1337> hello i need your help i have the Java io io error and i dont know waht i can do to fix this
#666 [13:01] <urielsalis> Outi1337, hi, what is the full error?
#667 [13:01] * pedr4 [webchat@189-68-236-131.dsl.telesp.net.br] has quit. (Client Quit)
#668 [13:01] <Outi1337> java.io io exeption
#669 [13:02] <urielsalis> Outi1337, full message please
#670 [13:03] <Outi1337> connection lost java.io.IoExeption: eine vorhande verbindung wurde vom remotehost geschlossen
#671 [13:04] <urielsalis> Outi1337, to what server you were trying to connect?
#672 [13:04] <Outi1337> i connectet to an normal server and to an moded server every time the same error
#673 [13:05] <urielsalis> Outi1337, what are the IPs?
#674 [13:05] <Outi1337> yout what the ip ?
#675 [13:05] <urielsalis> Outi1337, the IP of the servers you are trying to connect to
#676 [13:05] <Outi1337> 195.4.17.46:25565 this one
#677 [13:05] <urielsalis> !mcping 195.4.17.46:25565
#678 [13:05] <Absol> urielsalis: The server is running 1.10.2, has 2 players, replied in 226.543 ms
#679 [13:05] * Sleepstupid [webchat@d53-64-97-199.nap.wideopenwest.com] has joined #minecrafthelp
#680 [13:05] <Outi1337> yes
#681 [13:05] <urielsalis> Outi1337, what version of the game you are running?
#682 [13:06] <Outi1337> the moded version is 1.10.2 and the normal version 1.13.2
#683 [13:06] <urielsalis> Outi1337, can you try connecting to mctest.ae97.net?
#684 [13:07] <Outi1337> yes now ?
#685 [13:07] <urielsalis> Outi1337, does it work?
#686 [13:07] <Outi1337> whait
#687 [13:08] <Outi1337> i am on the server
#688 [13:09] <urielsalis> Outi1337, if you can connect to that server then im afraid is not a issue with your client but with their servers
#689 [13:09] <Outi1337> okay
#690 [13:09] <urielsalis> Outi1337, by the message, they might be blocking your connection
#691 [13:09] <Outi1337> but i connectet on 5 diferent servers and on all the same error
#692 [13:10] <urielsalis> ??> Outi1337 tools/hjt
#693 [13:10] <Absol> Outi1337: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#694 [13:10] <Absol> Outi1337: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#695 [13:10] <Sleepstupid> Anyone have any idea on how to stop/start a marketplace purchased pack on an Amazon Fire tablet? It was purchased but is just sitting there saying "Downloading..." but not actually downloading. I don't see anyway to do anything else.
#696 [13:11] <urielsalis> Sleepstupid, a restart might work :P
#697 [13:11] <Sleepstupid> i wish :)
#698 [13:11] <Sleepstupid> ive done that, also signed in/out, etc.
#699 [13:11] <urielsalis> Sleepstupid, hmm, then you might have better luck in the forums. We are mostly java only here :/
#700 [13:12] <Sleepstupid> which forums?
#701 [13:12] <urielsalis> Sleepstupid, minecraftforums.net
#702 [13:12] <Sleepstupid> ok, thanks
#703 [13:12] * Sleepstupid [webchat@d53-64-97-199.nap.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#704 [13:14] <Outi1337> https://paste.ubuntu.com/p/RHyXfzbjVx/
#705 [13:14] * pedr4 [webchat@189-68-236-131.dsl.telesp.net.br] has joined #minecrafthelp
#706 [13:14] <pedr4> https://paste.ubuntu.com/p/wZB5dXWCBq/
#707 [13:14] <pedr4> i need help please
#708 [13:14] <urielsalis> Outi1337, one second
#709 [13:14] <urielsalis> pedr4, we already told you what to do
#710 [13:15] <pedr4> https://paste.ubuntu.com/p/wZB5dXWCBq/
#711 [13:15] <urielsalis> !kick pedr4 Your computer is too old to play Minecraft
#712 [13:15] * Espercorn kicked pedr4 from #minecrafthelp (Reason: edr4 :(urielsalis) Your computer is too old to play Minecraft)
#713 [13:15] <urielsalis> Outi1337, uninstall Killer network manager
#714 [13:15] <Outi1337> ok
#715 [13:16] * idlephonex7002 [webchat@71-215-201-212.ftmy.centurylink.net] has joined #minecrafthelp
#716 [13:17] * Yeray [webchat@186.pool85-58-65.dynamic.orange.es] has joined #minecrafthelp
#717 [13:17] <Yeray> I have this problem. When I try to connect to the serverInternal Exception: java.io.IOException: Connection reset by peer
#718 [13:17] <idlephonex7002> i have minecraft 1.13.2 but i cant get bamboo
#719 [13:17] * Outi1337 [webchat@pD9E84C05.dip0.t-ipconnect.de] has joined #minecrafthelp
#720 [13:17] <urielsalis> Yeray, what server?
#721 [13:17] <urielsalis> idlephonex7002, you created a new world?
#722 [13:17] <idlephonex7002> single player
#723 [13:17] <idlephonex7002> yes
#724 [13:17] <Yeray> a server that I created
#725 [13:18] <urielsalis> idlephonex7002, and I think bamboo is in the snapshots, not 1.13.2
#726 [13:18] <urielsalis> Yeray, what is the IP?
#727 [13:18] <idlephonex7002> oh
#728 [13:19] <Yeray> I don't remember
#729 [13:20] <urielsalis> Yeray, you are hosting it on your pc?
#730 [13:20] <urielsalis> Yeray, from where you are talking right now?
#731 [13:21] <Yeray> no
#732 [13:21] <idlephonex7002> okay yea i just looked it up on the wiki and it says it was announced for 1.14
#733 [13:21] <idlephonex7002> thanks
#734 [13:21] <Outi1337> urielsalis thank for your help it works now
#735 [13:21] <urielsalis> Yeray, well, if you dont know the IP I dont know how to help you :P
#736 [13:21] * urielsalis tips hat
#736 [13:21] * idlephonex7002 [webchat@71-215-201-212.ftmy.centurylink.net] has quit. (Quit: webchat.esper.net)
#737 [13:22] * Yeray [webchat@186.pool85-58-65.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#738 [13:28] * Ollie [webchat@cpe-24-243-253-83.hot.res.rr.com] has joined #minecrafthelp
#739 [13:29] * Ollie [webchat@cpe-24-243-253-83.hot.res.rr.com] has quit. (Client Quit)
#740 [13:30] * Shudy [webchat@net-93-144-45-92.cust.vodafonedsl.it] has joined #minecrafthelp
#741 [13:31] <Shudy> hello
#742 [13:31] <Shudy> i want a refund.
#743 [13:31] <Lord_Ralex> ??> Shudy account/refund
#744 [13:31] <Absol> Shudy: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#745 [13:31] <Shudy> yes I have headed
#746 [13:32] <Shudy> readed
#747 [13:32] <Shudy> there are some Italian operators?
#748 [13:32] <urielsalis> Shudy, no italian operators
#749 [13:32] <Lord_Ralex> That page tells you how to request one.
#750 [13:32] <Lord_Ralex> We are not Mojang.
#751 [13:32] <Shudy> oh okay
#752 [13:32] <Shudy> how can I request one Italian operator?
#753 [13:33] <Lord_Ralex> We do not have language operators.
#754 [13:33] <Shudy> ehm sorry?
#755 [13:37] * Bedwyre [webchat@ip68-228-133-101.hr.hr.cox.net] has joined #minecrafthelp
#756 [13:38] <Bedwyre> Hi! I am having no success connecting to external servers. I can access the featured servers, but every server I attempt to add simply says "locating server" and when I click on them they say "unable to connect to world." What do I do to connect?
#757 [13:39] <urielsalis> Bedwyre, sorry but we mostly help with the java edition only here
#758 [13:40] <Bedwyre> oh, is there somewhere to talk to people for the windows 10 edition?
#759 [13:40] <urielsalis> Bedwyre, minecraftforums.net
#760 [13:40] <Bedwyre> :( I've poured all over those forums and haven't found help. I'll post on there and see what happens
#761 [13:41] <Bedwyre> thank you!
#762 [13:43] * s39 [webchat@85.96.227.102.dynamic.ttnet.com.tr] has joined #minecrafthelp
#763 [13:43] * s39 [webchat@85.96.227.102.dynamic.ttnet.com.tr] has quit. (Client Quit)
#764 [13:51] * Dylan [webchat@97-80-208-18.dhcp.leds.al.charter.com] has joined #minecrafthelp
#765 [13:52] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has joined #minecrafthelp
#766 [13:52] <Dylan> hey so my minecraft is sort of stuck in offline mode but when i open it completely and try to connect to a server then it says "failed to login:our authentication servers are currently down for maintenence" but my brother right behind me can connect just fine.. any suggestions?
#767 [13:53] <Mystal> When I changed my optifine cape like 3 times at once, I tried to login but it said "Invalid Credentials. Invalid username or password" when I try to reset my password, the email doesn't send
#768 [13:56] <urielsalis> ??> Dylan tools/hjt
#769 [13:56] <Absol> Dylan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#770 [13:56] <Absol> Dylan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#771 [13:56] <urielsalis> ??> Mystal login/throttle
#772 [13:56] <Absol> Mystal: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#773 [13:56] <Absol> Mystal: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#774 [14:01] <Mystal> ty i'll try
#775 [14:02] * Alessandro [webchat@151.54.24.163] has joined #minecrafthelp
#776 [14:02] <Alessandro> guys
#777 [14:02] <Alessandro> someone can help me?
#778 [14:03] <Alessandro> i try to log-in but the password i unexactly, so i go to mojang site, reset password, but they don't send me nothing
#779 [14:03] <Alessandro> what i have to do?
#780 [14:03] <urielsalis> ??> Alessandro account/send-email
#781 [14:03] <Absol> Alessandro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#782 [14:03] <Absol> Alessandro: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#783 [14:03] <Alessandro> Absol Andrio
#784 [14:04] * yOneeX [webchat@177.19.43.184.static.host.gvt.net.br] has joined #minecrafthelp
#785 [14:04] * yOneeX [webchat@177.19.43.184.static.host.gvt.net.br] has quit. (Client Quit)
#786 [14:04] <Alessandro> i try all
#787 [14:04] <Alessandro> i sen an e-mail to mojang support too
#788 [14:04] <Alessandro> please
#789 [14:04] <urielsalis> Alessandro, see the second link for wait times
#790 [14:05] <Alessandro> ok
#791 [14:05] <Alessandro> just a moment
#792 [14:05] * yOneeX [webchat@177.19.43.184.static.host.gvt.net.br] has joined #minecrafthelp
#793 [14:06] <Alessandro> i have to click in common issues?
#794 [14:06] <yOneeX> i Want reset my password
#795 [14:06] <urielsalis> Alessandro, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#796 [14:06] <urielsalis> ??> yOneeX account/reset-password
#797 [14:06] <Absol> yOneeX: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#798 [14:06] <Absol> yOneeX: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#799 [14:07] <Alessandro> i have this problem from 2 days
#800 [14:07] <Alessandro> i send the e-mail
#801 [14:07] <Alessandro> but nothing
#802 [14:08] <urielsalis> Alessandro, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#803 [14:08] <yOneeX> Any mail has been sent When i try reset my Password
#804 [14:08] <Alessandro> me too
#805 [14:08] <urielsalis> ??> yOneeX account/send-email
#806 [14:08] <Absol> yOneeX: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#807 [14:08] <Absol> yOneeX: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#808 [14:08] <Alessandro> i have the same problem as yOneex
#809 [14:08] * Webchat_29734 [webchat@c-174-63-106-26.hsd1.ma.comcast.net] has joined #minecrafthelp
#810 [14:08] * Espercorn kicked Webchat_29734 from #minecrafthelp (Reason: ebchat_29734 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#811 [14:08] <urielsalis> !kick Alessandro and we already told you what to do. Wait for Mojang to answer https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#812 [14:08] * Espercorn kicked Alessandro from #minecrafthelp (Reason: lessandro :(urielsalis) and we already told you what to do. Wait for Mojang to answer https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-)
#813 [14:11] * yOneeX [webchat@177.19.43.184.static.host.gvt.net.br] has quit. (Quit: webchat.esper.net)
#814 [14:12] <TheCreativeGamer> Absol, your reply didn't make any sense to me when i went back to check your support feedback. It's a small box like the chat on the bottom right that says exactly what happens "footsteps", "bat screeches", "splashing", etc.
#815 [14:12] <urielsalis> TheCreativeGamer, those are the subtitles
#816 [14:12] <urielsalis> which can be enabled/disabled in the "Music & Sound Options" dialog
#817 [14:16] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#818 [14:23] <TheCreativeGamer> thanks @urielsalis i'll check if your solution works but if it doesn't i'll reply back and wait for more ideas
#819 [14:24] <TheCreativeGamer> @urielsalis, IT WORKS!! THANKS ALOT!
#820 [14:35] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#821 [14:37] * matheuspro123 [webchat@168.90.65.62.provedorsmart.com.br] has joined #minecrafthelp
#822 [14:39] * DarkReaperXx [webchat@87.246.150.54] has joined #minecrafthelp
#823 [14:40] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#824 [14:41] * matheuspro123 [webchat@168.90.65.62.provedorsmart.com.br] has quit. (Client Quit)
#825 [14:42] <DarkReaperXx> ok, so I just entered Minecraft 1.10 (which was crashing earlier) and it didnt crash! Thank you for all your help and sorry I was inpatient and doubted you all.
#826 [14:42] <DarkReaperXx> I just needed to wait longer
#827 [14:55] * DarkReaperXx [webchat@87.246.150.54] has quit. (Quit: webchat.esper.net)
#828 [14:59] * TheCreativeGamer [webchat@cpc117394-smal17-2-0-cust95.19-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#829 [15:00] * Snail [webchat@173-218-74-186-nixa.mid.dyn.suddenlink.net] has joined #minecrafthelp
#830 [15:01] <Snail> Need help with audio issues in MC Jave Edition. NO Audio
#831 [15:07] * Brocolli [webchat@c-174-57-130-77.hsd1.nj.comcast.net] has joined #minecrafthelp
#832 [15:08] <Brocolli> Hi, i'm here about a redeem code failure
#833 [15:10] <Brocolli> to convert my java account to windows 10
#834 [15:11] <Snail> Brocolli Nobody seems to be around eh?
#835 [15:11] <Brocolli> nope
#836 [15:12] <Brocolli> eh, I don't mind waiting at this point though... I've been having troubles for weeks now, a few extra hours won't hurt.
#837 [15:13] <Snail> I've been patiently waiting for a response for about 15 minutes. I have NO in-game audio.
#838 [15:17] <Brocolli> weird, dude.
#839 [15:22] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has joined #minecrafthelp
#840 [15:23] <Mystal> hey um i waited 1 hour and tried to change my password it still didn't work
#841 [15:23] * TeeBee [webchat@c-174-63-106-26.hsd1.ma.comcast.net] has joined #minecrafthelp
#842 [15:23] <TeeBee> Hello!
#843 [15:23] <TeeBee> I need help
#844 [15:25] <Brocolli> Mystal did the e-mail not go through?
#845 [15:25] <Mystal> yeah it didn't
#846 [15:26] <Brocolli> Same here with my windows 10 redeem code
#847 [15:26] <Brocolli> I think the servers down
#848 [15:26] <Brocolli> whether it be because of the holidays or something else
#849 [15:26] <Brocolli> I've been waiting a good 2-3 weeks now
#850 [15:27] <Mystal> i just changed my optifine cape a lot at one time and it said login failed :P
#851 [15:27] <Brocolli> lmao
#852 [15:27] <Snail> Only 1/2 hour here but still nobody around
#853 [15:28] <Brocolli> they're volunteers, i appreciate them at this point, especially with all this stuff going around. Geez,, mad respect
#854 [15:28] <Mystal> either my account got hacked or it got deactivated or idk
#855 [15:28] * Snail [webchat@173-218-74-186-nixa.mid.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#856 [15:29] <Mystal> this is the second time it happend :C
#857 [15:40] * Remat2 [webchat@r167-60-158-5.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#858 [15:40] <Remat2> hello
#859 [15:40] <Remat2> i need help
#860 [15:41] <Remat2> i cannot migrate my account
#861 [15:41] <Remat2> i forgot my mail
#862 [15:41] <Remat2> although, i have the transaccion id
#863 [15:46] * Brocolli [webchat@c-174-57-130-77.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#864 [15:46] * Brocolli [webchat@c-174-57-130-77.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#865 [16:00] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has left #minecrafthelp
#866 [16:03] * Mutezz [webchat@152.50.117.87.donpac.ru] has joined #minecrafthelp
#867 [16:07] <Mutezz> Hello, I have a login error Mojang, please help. When I go, I write all my correct account information, I wrote " Unknown mail or incorrect password." After that, I try to recover the password, when I send the instruction with password recovery, nothing comes to me. Then, I wait 15 minutes, nothing happens either. Then, I go to the spam folder, not
#868 [16:07] <Mutezz> hing there either. Help please!!! I will be very grateful! Thank you in advance.
#869 [16:07] * BigManRufus [webchat@072-185-141-031.res.spectrum.com] has joined #minecrafthelp
#870 [16:09] <BigManRufus> Hi, I just installed Minecraft totally clean (ie ever installed it before on this desktop), and tried to launch into the latest version, 1.13.2 . I sat on the white screen with the MOJANG logo, before the client crashing out, and getting sent back to the launcher.
#871 [16:10] <Mutezz> Руфус ?
#872 [16:10] * sam [webchat@c-98-222-147-192.hsd1.mi.comcast.net] has joined #minecrafthelp
#873 [16:10] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has joined #minecrafthelp
#874 [16:10] * sam [webchat@c-98-222-147-192.hsd1.mi.comcast.net] has quit. (Client Quit)
#875 [16:12] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has quit. (Client Quit)
#876 [16:16] * BigManRufus [webchat@072-185-141-031.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#877 [16:17] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has joined #minecrafthelp
#878 [16:17] <Mystal> was my account hacked? I tried to reset my password and i'm not getting the email
#879 [16:21] * Timothy [webchat@99-125-74-136.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#880 [16:21] <Timothy> hi, am i on?
#881 [16:22] <Timothy> is anyone here?
#882 [16:22] <Mutezz> Hello, I have a login error Mojang, please help. When I go, I write all my correct account information, I wrote " Unknown mail or incorrect password." After that, I try to recover the password, when I send the instruction with password recovery, nothing comes to me. Then, I wait 15 minutes, nothing happens either. Then, I go to the spam folder, not
#883 [16:22] <Mutezz> hing there either. Help please!!! I will be very grateful! Thank you in advance.
#884 [16:22] <Mutezz> Plz, help me
#885 [16:25] * HurricaneAlly [webchat@184.170.80.31] has joined #minecrafthelp
#886 [16:25] <Timothy> Hi, i bought minecraft starter pack pc to day and as soon as i ran it i bought the Nightmare Before Christmas pack, however i cant not get it to show as purchased. the money for it has been deducted from my account yet i cant access it.
#887 [16:27] * Tiana [webchat@c-73-41-228-55.hsd1.ca.comcast.net] has joined #minecrafthelp
#888 [16:28] <Tiana> Hi! Everytime I turn on my Minecraft, it always staying on the Mojang screen and whenever I click something it says Minecraft not responding.
#889 [16:30] * HurricaneAlly [webchat@184.170.80.31] has quit. (Quit: webchat.esper.net)
#890 [16:32] <Tiana> Hello?
#891 [16:35] * Timothy [webchat@99-125-74-136.lightspeed.nsvltn.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#892 [16:35] * Mutezz [webchat@152.50.117.87.donpac.ru] has quit. (Quit: webchat.esper.net)
#893 [16:38] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has quit. (Quit: webchat.esper.net)
#894 [16:43] * Ron [webchat@host109-156-162-206.range109-156.btcentralplus.com] has joined #minecrafthelp
#895 [16:44] <Ron> My minecraft windows 10 will not open ,whenever I click on skins it crashes and I can't join any servers
#896 [16:45] * Ron [webchat@host109-156-162-206.range109-156.btcentralplus.com] has quit. (Client Quit)
#897 [16:50] * andyghandi [webchat@c83-254-115-180.bredband.comhem.se] has joined #minecrafthelp
#898 [16:53] * sanrris [webchat@190.217.16.78] has joined #minecrafthelp
#899 [16:53] <sanrris> hello
#900 [16:53] <sanrris> i have this problem
#901 [16:54] <sanrris> https://paste.ubuntu.com/p/dw9G4kTvs7/
#902 [16:54] <sanrris> don't run minecraft
#903 [16:54] <andyghandi> Hi, my minecraft account has been migrated 2 hours ago by someone else. I have sent an email to mojang's support, but from what i read, it might take weeks till they see my mail. I cannot access my minecraft account and I was wondering if there is anything else i can do to prevent this "hacker" from using my account. I got warned by microsoft that
#904 [16:54] <andyghandi> my email was hacked this night and im sure it has to do something with that. My password and safety has been updated now on that account.
#905 [16:55] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#906 [16:55] <sanrris> helloooo
#907 [16:55] <sanrris> !!!!!
#908 [17:15] * TeeBee [webchat@c-174-63-106-26.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#909 [17:34] * Ania [webchat@ool-4357dd46.dyn.optonline.net] has joined #minecrafthelp
#910 [17:34] * yOneeX [webchat@177.19.43.184.static.host.gvt.net.br] has joined #minecrafthelp
#911 [17:35] <yOneeX> I Can't log in
#912 [17:35] <Ania> Hello, Im Ania_M,
#913 [17:35] <Ania> I have to ask
#914 [17:35] <Ania> Can you get un ip banned from minecraft?
#915 [17:36] <yOneeX> I want to change my password and my email, no one helped me
#916 [17:36] <Ania> Oh
#917 [17:36] <Ania> I know how to change password..
#918 [17:36] <Ania> not email
#919 [17:36] * luca [webchat@035-129-064-160.res.spectrum.com] has joined #minecrafthelp
#920 [17:36] <luca> hello
#921 [17:36] <Ania> Hello
#922 [17:36] <yOneeX> But my Account was hacked
#923 [17:37] <Ania> Oh
#924 [17:37] <Ania> I got ip banned from minecraft
#925 [17:37] <Ania> Idc what i did wrong
#926 [17:37] <luca> u guys work here or looking for help
#927 [17:38] <luca> i sent an email for help but they havent got to it yet
#928 [17:39] * luca [webchat@035-129-064-160.res.spectrum.com] has quit. (Client Quit)
#929 [17:43] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#930 [17:45] <Ania> I dont work here
#931 [17:45] <Ania> I need help
#932 [17:45] <andyghandi> I also need help
#933 [17:46] <andyghandi> someone on the other side of earth is using my account!
#934 [17:47] <Ania> Oh lord
#935 [17:47] <Ania> Hacksters
#936 [17:47] <Ania> :<
#937 [17:48] <andyghandi> my email is also affected, meaning this guy can see a lot of my personal stuff :/
#938 [17:52] <Ania> O m g
#939 [17:52] <Ania> what the heck
#940 [17:52] <Ania> I only got ip banned
#941 [17:52] <Ania> and these people are getting BANNED
#942 [17:56] * Avinin [webchat@ti0068a400-2995.bb.online.no] has joined #minecrafthelp
#943 [17:57] * Avinin [webchat@ti0068a400-2995.bb.online.no] has quit. (Client Quit)
#944 [18:09] * mlo [webchat@dhcp-69-194-223-143.tctainc.com] has joined #minecrafthelp
#945 [18:09] * zzz159753 [webchat@177-22-81-90.triway.net.br] has joined #minecrafthelp
#946 [18:10] * zzz159753 [webchat@177-22-81-90.triway.net.br] has quit. (Client Quit)
#947 [18:10] <Ania> WAIT I GOT MYSELF FIXED BYE SUCKAA'S
#948 [18:11] * mlo [webchat@dhcp-69-194-223-143.tctainc.com] has quit. (Client Quit)
#949 [18:13] * canifly [webchat@178.87.199.96] has joined #minecrafthelp
#950 [18:13] <canifly> hello
#951 [18:14] <canifly> i cant dont recive the password reset on my email
#952 [18:26] * IglooParty [webchat@d28-23-7-74.dim.wideopenwest.com] has joined #minecrafthelp
#953 [18:28] <IglooParty> Is there any solution to the https://my.minecraft.net/en-us/store/minecraft/#buy page being stuck on "placing order"? It has been over two hours that I have waited patiently without touching my computer at all.
#954 [18:28] * Jonas [webchat@ipbcc39947.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#955 [18:29] <mattym> IglooParty, You can try turning off any ad blockers, or try ith a different browser.
#956 [18:29] <Jonas> Heloo_
#957 [18:29] <IglooParty> Ok, thank you. I did try it briefly with edge. The longer trial was with chrome. Will try with chrome with adblock off.
#958 [18:31] * Jonas [webchat@ipbcc39947.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#959 [18:32] <IglooParty> +mattym, that has not seemed to work.
#960 [18:32] <mattym> IglooParty, Same thing or did it give you any different info?
#961 [18:33] <IglooParty> +mattym, exact same thing. It's not an error message, it's a spinning buffering-like symbol. I'm trying to redeem a prepaid card for the PC edition that I bought at walmart today, if that informs your advice at all.
#962 [18:34] <mattym> ??> IglooParty tools/hjt
#963 [18:34] <Absol> IglooParty: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#964 [18:34] <Absol> IglooParty: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#965 [18:37] <IglooParty> @absol, can you explain what that would do?
#966 [18:38] <mattym> IglooParty, Its to see if anything on the computer is blocking access to the Mojang system.
#967 [18:40] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has joined #minecrafthelp
#968 [18:41] * Mystal [webchat@cpe-173-92-128-197.carolina.res.rr.com] has quit. (Client Quit)
#969 [18:41] * andyghandi [webchat@c83-254-115-180.bredband.comhem.se] has quit. (Quit: webchat.esper.net)
#970 [18:42] * canifly [webchat@178.87.199.96] has quit. (Quit: webchat.esper.net)
#971 [18:42] <IglooParty> @absol, https://paste.ubuntu.com/p/w3Vcr9hdSH/
#972 [18:43] <mattym> IglooParty, I am not seeing anything that should cause a problem. You will need to contact Mojang support.
#973 [18:43] <mattym> ??> IglooParty account/send-email
#974 [18:43] <Absol> IglooParty: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#975 [18:43] <Absol> IglooParty: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#976 [18:45] <IglooParty> @absol, thank you I already Have. Might just go back to walmart and make them fix it/get a different code/try a different computer. Thanks anyway!
#977 [18:52] * tubbiertundra [webchat@142.134.101.87] has joined #minecrafthelp
#978 [18:53] <tubbiertundra> what is "Process crashed with exit code -1073741819" supposed to mean, im confused and the game wont start
#979 [18:54] * tubbiertundra is now known as Vr15k4
#980 [18:54] * Vr15k4 is now known as tubbiertundra
#981 [18:57] * tubbiertundra [webchat@142.134.101.87] has quit. (Client Quit)
#982 [19:00] * tubbiertundra [webchat@142.134.101.87] has joined #minecrafthelp
#983 [19:00] <tubbiertundra> nevermind, fixed it
#984 [19:00] <tubbiertundra> too much ram allocated
#985 [19:02] * tubbiertundra [webchat@142.134.101.87] has quit. (Excess Flood)
#986 [19:02] * tubbiertundra [webchat@142.134.101.87] has joined #minecrafthelp
#987 [19:02] * tubbiertundra [webchat@142.134.101.87] has quit. (Client Quit)
#988 [19:06] * Vichama [webchat@64-126-66-122.static.everestkc.net] has joined #minecrafthelp
#989 [19:07] <Vichama> hello?
#990 [19:13] <Vichama> I was hoping I could get some help with my stolen account, but im not sure how im going to do that without giving my account info.
#991 [19:36] * Guest43 [kiwiirc@41.96.91.193] has joined #minecrafthelp
#992 [19:36] * Absol kicked Guest43 from #minecrafthelp (Reason: uest43 :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1001))
#993 [19:39] * Oof [webchat@c-69-181-89-166.hsd1.ca.comcast.net] has joined #minecrafthelp
#994 [19:40] <Oof> I can't sign in, because I forgot my Security Questions, and I can't use the email linked to my account. How do I fix this?
#995 [19:42] * Oof [webchat@c-69-181-89-166.hsd1.ca.comcast.net] has quit. (Client Quit)
#996 [19:43] * J9 [webchat@S010684948ccc2233.vs.shawcable.net] has joined #minecrafthelp
#997 [19:44] * J9 [webchat@S010684948ccc2233.vs.shawcable.net] has quit. (Client Quit)
#998 [19:55] * Ferx [webchat@host-78-150-222-125.as13285.net] has joined #minecrafthelp
#999 [19:55] <Ferx> Hi, I went to minecon 2015
#1000 [19:55] <Ferx> I just returned to find my cape is missing
#1001 [19:56] <Ferx> what happened?
#1002 [20:12] * Meep [uid44664@id-44664.charlton.irccloud.com] has joined #minecrafthelp
#1003 [20:15] * eBe_eZe [webchat@200-7-120-34.sunway.com.br] has joined #minecrafthelp
#1004 [20:15] <eBe_eZe> hi, someone can help me? this error appears: An error prevented your request from being processed. Please try again.
#1005 [20:16] <eBe_eZe> i dont use MCLeaks and i bought my minecraft. thanks, happy new year
#1006 [20:21] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Remote host closed the connection)
#1007 [20:22] * eBe_eZe [webchat@200-7-120-34.sunway.com.br] has joined #minecrafthelp
#1008 [20:22] * iNeEdHeLpAaA [webchat@cpe-172-115-240-169.socal.res.rr.com] has joined #minecrafthelp
#1009 [20:23] <iNeEdHeLpAaA> It won't let me download version 1.13.2 - What can I do to fix that?
#1010 [20:27] * eBe_eZe [webchat@200-7-120-34.sunway.com.br] has quit. (Quit: webchat.esper.net)
#1011 [20:29] * Agente4885 [webchat@dsl-189-143-106-32-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1012 [20:33] <Agente4885> Hey! I got trouble with world generation on minecraft 1.8.9, it freezes when is preparing spawn area i've updated everything that is suggested on the forums and reinstalled minecraft like 4 times, and i still have the problem, thanks for reading :D
#1013 [20:44] * joe [webchat@96-32-25-242.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#1014 [20:45] * joe [webchat@96-32-25-242.dhcp.nwtn.ct.charter.com] has quit. (Client Quit)
#1015 [20:46] * Hal5 [webchat@ip-173-121-100-79.kscymo.spcsdns.net] has joined #minecrafthelp
#1016 [20:47] * Hal5 [webchat@ip-173-121-100-79.kscymo.spcsdns.net] has quit. (Client Quit)
#1017 [20:51] * Agente48859 [webchat@dsl-189-143-106-32-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1018 [20:51] * Agente48859 [webchat@dsl-189-143-106-32-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#1019 [20:53] * Agente4885 [webchat@dsl-189-143-106-32-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1020 [20:58] * Agente4885 [webchat@dsl-189-143-106-32-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#1021 [21:04] * JAck [webchat@cpe-101-179-64-122.qb01.qld.asp.telstra.net] has joined #minecrafthelp
#1022 [21:05] * JAck is now known as Guest71065
#1023 [21:06] * Guest71065 [webchat@cpe-101-179-64-122.qb01.qld.asp.telstra.net] has quit. (Client Quit)
#1024 [21:07] * jeffff [webchat@c-73-140-20-248.hsd1.wa.comcast.net] has joined #minecrafthelp
#1025 [21:07] <jeffff> hello! i'm unable to login after resetting my password, can someone take a look?
#1026 [21:08] <Andrio> jeffff, can you log in at https://account.mojang.com/ ?
#1027 [21:08] <jeffff> no, and i've reset my password twice but the new password doesn't work either
#1028 [21:09] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#1029 [21:09] <Andrio> jeffff, at https://account.mojang.com/password ?
#1030 [21:10] <jeffff> pretty sure but i'll try that one too just to be sure
#1031 [21:11] <jeffff> same thing... i didn't do the account migration step though, is that necessary? i don't remember my username
#1032 [21:12] <Ferx> andrio, you have any idea about minecon capes going missing"
#1033 [21:12] <Ferx> ?
#1034 [21:13] <Andrio> Ferx, not really. What's your profile name?
#1035 [21:13] <Andrio> jeffff, did you get the email?
#1036 [21:14] <jeffff> yes, and updated the password
#1037 [21:14] <Ferx> Ferx
#1038 [21:14] <Ferx> i have proof i bought it lol
#1039 [21:20] <jeffff> it says to contact support if i don't know my username
#1040 [21:22] <jeffff> hm seems i should be able to login without migrating first though, but that still gives 'Error! Unknown e-mail address or password.'
#1041 [21:24] <Andrio> Ferx, you used to be named Ferxie?
#1042 [21:24] <Andrio> ??> jeffff login/throttle
#1043 [21:24] <Absol> jeffff: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1044 [21:24] <Absol> jeffff: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1045 [21:33] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#1046 [21:36] * Agente4885 [webchat@dsl-189-143-106-32-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1047 [21:36] <Agente4885> Did someone answered me? :)
#1048 [21:39] * KDA_Akali_Gasai [webchat@c-174-52-125-94.hsd1.ut.comcast.net] has joined #minecrafthelp
#1049 [21:39] <KDA_Akali_Gasai> hello!
#1050 [21:39] <Agente4885> Hi!
#1051 [21:39] <KDA_Akali_Gasai> so.. im having a bit of an issue
#1052 [21:40] <KDA_Akali_Gasai> and this is occuring over 3 different clients
#1053 [21:40] <Agente4885> Emm... Me too, i'm waiting for an op dude :/
#1054 [21:40] <KDA_Akali_Gasai> okie
#1055 [21:40] <KDA_Akali_Gasai> sounds
#1056 [21:40] <KDA_Akali_Gasai> good
#1057 [21:40] <KDA_Akali_Gasai> oops.. sorry
#1058 [21:41] <Agente4885> What? JAJAJAJJA
#1059 [21:42] <Andrio> ??> Agente4885 launcher/log
#1060 [21:42] <Absol> Agente4885: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1061 [21:44] * Lord_of_Life [~Lord@77.28.219.146] has joined #minecrafthelp
#1062 [21:45] <Agente4885> https://paste.ubuntu.com/p/NTFPjRQVXH/
#1063 [21:46] * Lord_of_Life_ [~Lord@46.217.57.164] has quit. (Ping timeout: 189 seconds)
#1064 [21:48] * Ferx [webchat@host-78-150-222-125.as13285.net] has quit. (Quit: webchat.esper.net)
#1065 [21:50] <Andrio> hm
#1066 [21:50] <Andrio> Agente4885, does 1.13 work?
#1067 [21:50] <Agente4885> Let me try
#1068 [22:04] <Agente4885> https://paste.ubuntu.com/p/5v4Y2YNnJd/
#1069 [22:04] <Agente4885> It freezes again :(
#1070 [22:05] <Agente4885> Andrio What's next?
#1071 [22:05] <Andrio> hm
#1072 [22:05] <Andrio> ??> Agente4885 tools/HJT
#1073 [22:05] <Absol> Agente4885: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1074 [22:05] <Absol> Agente4885: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1075 [22:05] <Agente4885> Ok
#1076 [22:08] * Agente4885 [webchat@dsl-189-143-106-32-dyn.prod-infinitum.com.mx] has quit. (Quit: webchat.esper.net)
#1077 [22:11] * socialmango5043 [webchat@75-137-194-239.dhcp.leds.al.charter.com] has joined #minecrafthelp
#1078 [22:12] <socialmango5043> how do i use my help bar with out opening it up
#1079 [22:13] <Andrio> socialmango5043, help bar?
#1080 [22:14] * socialmango5043 [webchat@75-137-194-239.dhcp.leds.al.charter.com] has quit. (Client Quit)
#1081 [22:15] <Vichama> is it possible to get help on a stolen account here?
#1082 [22:16] <Andrio> ??> Vichama account/hacked
#1083 [22:16] <Absol> Vichama: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1084 [22:16] <Absol> Vichama: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1085 [22:16] <Vichama> i put in an email, but i have no clue how long that will take
#1086 [22:16] <KDA_Akali_Gasai> hello
#1087 [22:16] <KDA_Akali_Gasai> im still needing assistance
#1088 [22:16] <Vichama> yea i did that absol. ty
#1089 [22:18] <Vichama> i wanst able to find a phone number just the email
#1090 [22:18] <Vichama> is that all i can do?
#1091 [22:19] * socialmango5043 [webchat@75-137-194-239.dhcp.leds.al.charter.com] has joined #minecrafthelp
#1092 [22:22] <socialmango5043> how do you move things around in the inventory bar without opening up the inventory
#1093 [22:25] <jeffff> i waited an hour but this still isn't working :(
#1094 [22:26] * Agente4885 [webchat@dsl-189-143-106-32-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1095 [22:26] <jeffff> also, that captcha is horrible, ugh... all of the traffic lights
#1096 [22:26] <Agente4885> Andrio https://paste.ubuntu.com/p/qRVY4KcYyh/ done.
#1097 [22:27] * Vichama [webchat@64-126-66-122.static.everestkc.net] has quit. (Quit: webchat.esper.net)
#1098 [22:27] <socialmango5043> hey i need help guy im a noob when it comes to minecraft on pc
#1099 [22:27] <socialmango5043> guys*
#1100 [22:28] <thgilfodrol> socialmango5043: what is the problem?
#1101 [22:28] <Andrio> socialmango5043, use the F key.
#1102 [22:29] <Andrio> ??> jeffff tools/HJT
#1103 [22:29] <Absol> jeffff: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1104 [22:29] <Absol> jeffff: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1105 [22:30] <jeffff> I can't run exe's in linux
#1106 [22:30] <socialmango5043> f keyis not wat i need that just moves blocks to my other hand
#1107 [22:32] <jeffff> no point in running it on my win machine if im logging in on another right
#1108 [22:33] <Andrio> mm
#1109 [22:33] <Andrio> jeffff, if waiting longer doesn't work, you can get in touch with Mojang
#1110 [22:33] <Andrio> ??> jeffff account/send-email
#1111 [22:33] <Absol> jeffff: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1112 [22:33] <Absol> jeffff: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1113 [22:34] <Andrio> socialmango5043, what version of Minecraft?
#1114 [22:34] <jeffff> oh i thought that was what i was doing, ugh.. thanks
#1115 [22:34] <Andrio> no problem
#1116 [22:34] <socialmango5043> how do you move things around in the inventory bar without opening up the inventory
#1117 [22:34] <Andrio> socialmango5043, what version of Minecraft?
#1118 [22:35] * jeffff [webchat@c-73-140-20-248.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1119 [22:35] <socialmango5043> 1.13.2 on java edition
#1120 [22:35] <Andrio> socialmango5043, the F key is the only way
#1121 [22:36] <Agente4885> Andrio https://paste.ubuntu.com/p/qRVY4KcYyh/
#1122 [22:37] <Andrio> Agente4885, seems you have a malware problem
#1123 [22:37] <Andrio> ??> Agente4885 AV/ADWCleaner
#1124 [22:37] <Absol> Agente4885: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1125 [22:37] <Absol> Agente4885: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1126 [22:38] <Agente4885> Wow
#1127 [22:38] <socialmango5043> that cant be the only way i tried that it didn't work it just moved the blocks that was in my right hand to my left hand
#1128 [22:39] <Andrio> socialmango5043, you can swap them to a different slot that way. A bit of a tricky tactic, but it's there.
#1129 [22:39] <socialmango5043> ok ill try hang on
#1130 [22:48] * socialmango5043 [webchat@75-137-194-239.dhcp.leds.al.charter.com] has quit. (Quit: webchat.esper.net)
#1131 [22:56] * iNeEdHeLpAaA [webchat@cpe-172-115-240-169.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1132 [22:58] * Agente4885 [webchat@dsl-189-143-106-32-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1133 [22:59] <Agente4885> Andrio Hey, i've done the malware stuff
#1134 [22:59] <Agente4885> Now what?
#1135 [23:02] <Agente4885> Andrio It says "Your cleanup is complete"
#1136 [23:03] <Andrio> Agente4885, see whether Minecraft works now
#1137 [23:03] <Agente4885> Ok
#1138 [23:10] <Agente4885> https://paste.ubuntu.com/p/zF3FcCxSQQ/ Doesn't work, now appears this :(
#1139 [23:10] <Agente4885> Andrio :(((
#1140 [23:14] <Agente4885> https://paste.ubuntu.com/p/zF3FcCxSQQ/ it doesnt work :(
#1141 [23:15] <Andrio> hm
#1142 [23:20] <Agente4885> :(((
#1143 [23:49] * Taz7710 [webchat@47.184.133.22] has joined #minecrafthelp
#1144 [23:51] <Taz7710> hello I nrrd help I can't install Forge or Buildcraft
#1145 [23:51] <Taz7710> mean need
#1146 [23:54] <KDA_Akali_Gasai> hey
#1147 [23:54] <KDA_Akali_Gasai> ive been here for a while..
#1148 [23:55] <KDA_Akali_Gasai> any chance i can get help