#1 [00:00] * Sevss [webchat@47.156.64.100] has joined #minecrafthelp
#2 [00:00] <Sevss> Alright Im back
#3 [00:00] <Sevss> The advice you guys gave me didn't work
#4 [00:01] <Sevss> I still can't log in after an hour and resetting my password
#5 [00:01] <Sevss> But I can log in on my phone for some reason
#6 [00:01] <Sevss> nice
#7 [00:01] <mattym> Sevss, Are you using any type of VPN or Proxy software?
#8 [00:03] <Sevss> nope
#9 [00:03] <Sevss> I just tried on my other computer and it worked just fine
#10 [00:04] <Sevss> well my dad's computer
#11 [00:04] <Sevss> it seems it works on every other device except the one i am on now
#12 [00:05] * SpaceMars8 [webchat@static.belong.com.au] has joined #minecrafthelp
#13 [00:07] <mattym> ??> Sevss tools/hjt
#14 [00:07] <Absol> Sevss: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#15 [00:07] <Absol> Sevss: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#16 [00:07] <SpaceMars8> Minecraft Version 1.13.2 Once Loaded, It Instantly Goes Into Not Responding Mode & Crashes Minecraft. I Have Uninstalled the Game & Installed It Again & It Still Doesn't Work.
#17 [00:08] <mattym> ??> SpaceMars8 launcher/log
#18 [00:08] <Absol> SpaceMars8: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#19 [00:10] <SpaceMars8> https://paste.ubuntu.com/p/mcnrXXtJMF/
#20 [00:11] <mattym> ??> SpaceMars8 av/adwcleaner
#21 [00:11] <Absol> SpaceMars8: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#22 [00:11] <Absol> SpaceMars8: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#23 [00:13] <Sevss> Absol here's the link bud https://paste.ubuntu.com/p/k3KytnsQhS/
#24 [00:14] * SpaceMars8 [webchat@static.belong.com.au] has joined #minecrafthelp
#25 [00:15] <SpaceMars8> That Didn't Help\
#26 [00:15] <mattym> ??> SpaceMars8 tools/hjt
#27 [00:15] <Absol> SpaceMars8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#28 [00:15] <Absol> SpaceMars8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#29 [00:15] <mattym> ??> Sevss info/mcleaks
#30 [00:15] <Absol> Sevss: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#31 [00:15] <Absol> Sevss: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#32 [00:16] <mattym> Sevss, To do the previous instructions, you will need to following info.
#33 [00:16] <mattym> ??> Sevss win/hosts/edit
#34 [00:16] <Absol> Sevss: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#35 [00:16] <Absol> Sevss: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#36 [00:17] <SpaceMars8> https://paste.ubuntu.com/p/FDykMMFsxP/
#37 [00:17] <mattym> SpaceMars8, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#38 [00:18] <Sevss> afterwards what else do I do
#39 [00:18] <Sevss> I did what you said what do i do after opening %SystemRoot%\System32\drivers\etc\hosts
#40 [00:18] <mattym> Sevss, Re-read all the instructions.
#41 [00:18] <Sevss> ok
#42 [00:18] * SpaceMars8 [webchat@static.belong.com.au] has quit. (Client Quit)
#43 [00:20] <Sevss> wait do i just delete what it says in the note pad
#44 [00:20] <Sevss> mattym
#45 [00:23] <Sevss> do i delete what it has in the notepad
#46 [00:23] <mattym> Sevss, If all the lines contain mojang, then yes.
#47 [00:25] <Sevss> then i save right?
#48 [00:25] * h4ax0r221 [webchat@62-78-189-52.bb.dnainternet.fi] has joined #minecrafthelp
#49 [00:25] <mattym> Sevss, Yes
#50 [00:25] <Sevss> ok thats it?
#51 [00:26] <mattym> Sevss, If done properly, should be.
#52 [00:26] <Sevss> whew thanks dad
#53 [00:26] <Sevss> <3
#54 [00:27] <h4ax0r221> I was trying to download hax but got error, Failed to download file, the file contents differ from what was expected. 1.12.json
#55 [00:27] * h4ax0r221 is now known as noob
#56 [00:27] <Sevss> ily u guys now i can play minecraft wtih my friends
#57 [00:28] * noob [webchat@62-78-189-52.bb.dnainternet.fi] has quit. (Client Quit)
#58 [00:34] * Sevss [webchat@47.156.64.100] has joined #minecrafthelp
#59 [00:34] <Sevss> alright yall Im back
#60 [00:35] <Sevss> The game started and said this Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#61 [00:35] <Sevss> and now idk what to do
#62 [00:35] * Webchat_67356 [webchat@47-35-120-146.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#63 [00:35] * Espercorn kicked Webchat_67356 from #minecrafthelp (Reason: ebchat_67356 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#64 [00:35] <mattym> ??> Sevss win/dxdiag
#65 [00:35] <Absol> Sevss: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#66 [00:35] <Sevss> ok dad
#67 [00:36] <mattym> Sevss, Cut that out.
#68 [00:38] <Sevss> alright
#69 [00:38] <Sevss> this is what i got
#70 [00:38] <Sevss> https://paste.ubuntu.com/p/3khR3FkgRT/
#71 [00:39] <mattym> Sevss, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#72 [00:39] <Sevss> oh alright
#73 [00:39] <Sevss> thanks dad
#74 [00:39] <Sevss> thanks dad
#75 [00:39] * Sevss [webchat@47.156.64.100] has left #minecrafthelp
#76 [01:59] * MiRaRoRacing [webchat@HSI-KBW-149-172-225-162.hsi13.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#77 [02:00] <MiRaRoRacing> Helo someone here who speaks german?
#78 [02:01] <MiRaRoRacing> Can someone help with a stolen account?
#79 [02:28] * adster143 [webchat@97e14329.skybroadband.com] has joined #minecrafthelp
#80 [02:29] <adster143> Hi can anyone help please
#81 [02:29] <adster143> I bought my son a Minecraft gift card and he was playing Minecraft on another computer. He has now forgotten the email he was using but knows his username
#82 [02:30] <adster143> Ive tried the password reset but I don't seem to get any emails back from Mojang despite trying all the emails he could have used
#83 [02:34] <adster143> hello
#84 [02:50] <adster143> hello
#85 [02:50] <adster143> hello
#86 [02:57] * adster143 [webchat@97e14329.skybroadband.com] has left #minecrafthelp
#87 [03:24] * Jarko2 [webchat@ip-78-45-113-34.net.upcbroadband.cz] has joined #minecrafthelp
#88 [03:33] <Jarko2> Hello, recentlly I bought minecraft (ver 1.13.2) and I have a problem to load to the world. I can normally log in to the launcher and run the game. But after I create world in a single player mode and try to load it I am getting stucked on a world loading screen (with preparing spawn area title). And around 60% game crash all the time. After that m
#89 [03:33] <Jarko2> y launcher pops on with message "GAME CRASH An unexpected issue occured and the game has crashed. We are sorry for the inconvenience." I have tryied to look for similar threads on forums but with no success. My PC specs are fine, i have JAVA 1.8.0_191, I dont use any programm that could somehow interact with minecraft in a bad way.
#90 [03:40] * hmmmmmmmm [webchat@cpe-121-219-233-101.bpwi-r-031.win.vic.bigpond.net.au] has joined #minecrafthelp
#91 [03:40] <hmmmmmmmm> server not starting
#92 [03:40] <hmmmmmmmm> server not starting
#93 [03:41] * hmmmmmmmm [webchat@cpe-121-219-233-101.bpwi-r-031.win.vic.bigpond.net.au] has left #minecrafthelp
#94 [04:04] * vampyen97 [webchat@195.18.177.232] has joined #minecrafthelp
#95 [04:05] <vampyen97> so my minecraft keep telling me java is crashing and i have tryed everything but it never works
#96 [04:05] <vampyen97> what can i do to fix it
#97 [04:06] <vampyen97> i have tryed everything i can find that shoud help and im starting to get mad about it tbh
#98 [04:23] * Jarko2 [webchat@ip-78-45-113-34.net.upcbroadband.cz] has quit. (Quit: webchat.esper.net)
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#100 [04:39] * valenticus [webchat@pool-46-63-66-130.x-city.ua] has joined #minecrafthelp
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#102 [04:43] * Sagume00 [webchat@14.7.128.130] has joined #minecrafthelp
#103 [04:44] <Sagume00> When I log in "We could not authenticate you against our servers. Please try to log out and then log back in again."
#104 [04:46] * Sagume00 [webchat@14.7.128.130] has quit. (Client Quit)
#105 [05:23] * K3rby [webchat@dhcp-111-219-129-5.metro86.ru] has joined #minecrafthelp
#106 [05:23] <K3rby> хуй
#107 [05:23] * K3rby [webchat@dhcp-111-219-129-5.metro86.ru] has quit. (Client Quit)
#108 [05:28] * elusivewolf72 [webchat@c110-23-131-50.ipswc4.qld.optusnet.com.au] has joined #minecrafthelp
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#110 [06:23] * Swifty404 [webchat@ip4d16fb5b.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#111 [06:24] <Swifty404> i dont get a email for reseting my email. i waited over 1 day
#112 [06:25] * Swifty404 [webchat@ip4d16fb5b.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#113 [07:17] * joeholeo [webchat@host86-155-2-133.range86-155.btcentralplus.com] has joined #minecrafthelp
#114 [07:17] <joeholeo> https://launchermeta.mojang.com/v1/packages/f776dabd6239938411e2f123837f4005b74e49f8/1.13.1.json
#115 [07:19] <Greymagic27> joeholeo, ?
#116 [07:29] * joeholeo [webchat@host86-155-2-133.range86-155.btcentralplus.com] has joined #minecrafthelp
#117 [08:24] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#118 [08:31] * SpicyPonyHead [webchat@99.105.36.222] has joined #minecrafthelp
#119 [08:32] <SpicyPonyHead> Hi. Can someone help with a MacBookPro mouse/touchpad problem? Can't get Minecraft or Roblox to work any more.
#120 [08:33] <SpicyPonyHead> When running Roblox and Minecraft, I have to spam my mouse to get anything to click. I can't turn as usual in Minecraft without holding the right mouse button down.
#121 [08:34] <SpicyPonyHead> Same issue with the touchpad. Mouse and touchpad work normally in all other apps. Seems like a java issue.
#122 [08:34] <SpicyPonyHead> But I've tread reinstalling java and even doing a "time machine" reinstall of my system and the problem isn't solved.
#123 [08:45] * baggins [webchat@75-135-138-185.dhcp.trcy.mi.charter.com] has joined #minecrafthelp
#124 [08:47] <baggins> when i try to load any of the 1.14 snapshots my game crashes. i tried a feresh install of the game but to no avail
#125 [08:51] <Capfan67> baggins, We only support the unmodded current version. Do you have the same issue with 1.13.2?
#126 [08:59] * Disscartt [webchat@232.49.117.87.donpac.ru] has joined #minecrafthelp
#127 [09:00] <baggins> no, thank you though, goodbye
#128 [09:00] <Disscartt> Hello, I have a problem, about 5 years ago, I had a minecraft license on my old computer, I recently found it on disk D, dropped it on the desktop, started it, and it crashed, I decided to log in to mojang.com to log in account, but I don’t know what kind of mail I had a few years ago, I have options, and if necessary I can list the possible mails,
#129 [09:00] <Disscartt> thanks in advance!
#130 [09:01] <Capfan67> Disscartt, First, and most importantly, this is a public channel. Don't list private information here such as email addresses.
#131 [09:01] <Capfan67> Disscartt, Regarding your forgotten email:
#132 [09:02] <Capfan67> ??> Disscartt account/forgot-email
#133 [09:02] <Absol> Disscartt: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#134 [09:02] <Capfan67> Capfan67, If none of your email addresses receives a reply, you'll need to send an email to Customer Support:
#135 [09:02] <Capfan67> ??> Disscartt account/send-email
#136 [09:02] <Absol> Disscartt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#137 [09:02] <Absol> Disscartt: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#138 [09:03] <Disscartt> Thank you
#139 [09:12] * Killa-Lampost [webchat@host86-134-101-115.range86-134.btcentralplus.com] has joined #minecrafthelp
#140 [09:12] <Killa-Lampost> hi, I get this ereror when trying to log in, never used MCleaks so its not that "An error prevented your request from being processed. Please try again"."
#141 [09:19] <Capfan67> Killa-Lampost, Checking the hosts file (the result of malware like MCleaks) is a standard practice, since people don't generally volunteer that they use stolen accounts. Having said that, if you're sure that's not the issue then there are a limited number of options remaining.
#142 [09:20] <Capfan67> Killa-Lampost, One possibility is a throttle lockout, where 3 bad attempts locks you out for an hour. If you've waited (with no login attempts) for more than an hour and then had the same result, someone may have taken control of your account.
#143 [09:20] <Killa-Lampost> where would I find these?
#144 [09:21] <Killa-Lampost> ive made a new account today and it does the same thing
#145 [09:21] <Capfan67> Killa-Lampost, Do you have any way to test it on a different network, such as a cell phone with wifi disabled?
#146 [09:21] <Killa-Lampost> ill try yes
#147 [09:22] <Killa-Lampost> works on my phone
#148 [09:23] <Capfan67> Killa-Lampost, Then the issue is either with your PC or your network is throttled. I would log out of the site on my phone, then reconnect my phone to my wifi (same network as the PC). Then try the phone again.
#149 [09:24] <Capfan67> Killa-Lampost, If the phone login works on your network, the issue is with your PC. If it doesn't work, your network is currently throttled.
#150 [09:24] <Killa-Lampost> yes must be my pc then:( is there a fix for this or not
#151 [09:25] <Killa-Lampost> ive never used mcleaks
#152 [09:25] <Killa-Lampost> I might have used other stuff when I was younger but I was that young I cant remember
#153 [09:25] <Capfan67> Killa-Lampost, Do you use a VPN? Do you use any adblocking software outside of your browser?
#154 [09:26] <Capfan67> Killa-Lampost, If there's the possibility that you might have run it sometime in the past, we can take a quick scan to see if it's the issue.
#155 [09:26] <Killa-Lampost> i have a vpn but its off atm and my anti virus is mcaffe so
#156 [09:27] <Capfan67> Killa-Lampost, Mcafee causes a number of issues, though this isn't one of them.
#157 [09:27] <Capfan67> Killa-Lampost, Shall we check for incompatible software? If so, I can link the instructions.
#158 [09:27] <Killa-Lampost> yes please
#159 [09:28] <Capfan67> Killa-Lampost, These instructions will produce a report that you'll paste to the website so we can review:
#160 [09:28] <Capfan67> ??> Killa-Lampost tools/hjt
#161 [09:28] <Absol> Killa-Lampost: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#162 [09:28] <Absol> Killa-Lampost: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#163 [09:31] <Killa-Lampost> just copy from the note pad
#164 [09:31] <Killa-Lampost> ?
#165 [09:31] <Capfan67> Killa-Lampost, You'll paste the output to the website provided, fill in the "poster" field with anything, then click the Paste button. Poste the resulting URL here.
#166 [09:33] <Killa-Lampost> okay so ive done it all, ive copied it all from the notepad it brought up and do i press enter and then get url after for you
#167 [09:34] <Capfan67> Killa-Lampost, You'll paste that output to the "Content" field on https://paste.ubuntu.com/
#168 [09:34] <Killa-Lampost> https://paste.ubuntu.com/p/p4NpqwSYdb/
#169 [09:35] <Capfan67> Killa-Lampost, MCLeaks detected. The fix is two steps: (1) remove MCLeaks then (2) fix your hosts file:
#170 [09:35] <Capfan67> ??> Killa-Lampost info/mcleaks
#171 [09:36] <Capfan67> ??> Killa-Lampost win/hosts/edit
#172 [09:36] <Absol> Killa-Lampost: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#173 [09:36] <Absol> Killa-Lampost: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#174 [09:36] <Capfan67> oops. the first one has a typo:
#175 [09:36] <Capfan67> ??> Killa-Lampost info/mcleaks
#176 [09:36] <Absol> Killa-Lampost: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#177 [09:36] <Absol> Killa-Lampost: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#178 [09:36] <SpicyPonyHead> I have developed a new issue in the past week: When running Roblox and Minecraft, I have to spam my mouse to get anything to click. I can't turn as usual in Minecraft without holding the right mouse button down.
#179 [09:37] <SpicyPonyHead> I've tried reinstalling Java, no avail.
#180 [09:37] <SpicyPonyHead> I've reinstalled Minecraft, no luck.
#181 [09:37] <Capfan67> Killa-Lampost, So, again to review: (1) uninstall MCLeaks if it's still installed. (2) follow the instructions to remove entries from you hosts file.
#182 [09:38] <Capfan67> SpicyPonyHead, If you reboot and *only* run Minecraft, do you have the same issue?
#183 [09:38] <Killa-Lampost> where will it be installed i cant find it
#184 [09:38] <SpicyPonyHead> Do you mean if I just make sure no other apps are running?
#185 [09:39] <Capfan67> Killa-Lampost, Normally, you'd find it listed in the Add and Remove Programs.
#186 [09:40] <Capfan67> SpicyPonyHead, Yes, though to be sure testing immediately after a reboot is best. That ensures that the chance of any lingering effects of other software is at a minimum.
#187 [09:40] <SpicyPonyHead> Capfan67, I am not sure, but can try. It just seems like something that has become newly persistent. Ok, I will try and come back.
#188 [09:40] <Killa-Lampost> its not installed then, i cant find it after searching, so should i try and fox host file
#189 [09:41] * SpicyPonyHead [webchat@99.105.36.222] has quit. (Quit: webchat.esper.net)
#190 [09:41] <Capfan67> Killa-Lampost, If it's not installed now, then follow the instructions to edit your hosts file (as administrator). I can link the instructions again if needed.
#191 [09:42] <Killa-Lampost> i think ive done it i deleted two things with Mojang in
#192 [09:42] <Capfan67> Killa-Lampost, Save the clean hosts file, reboot, then try minecraft again.
#193 [09:42] <Killa-Lampost> IM ON
#194 [09:43] <Killa-Lampost> thankyou so much
#195 [09:43] <Capfan67> Killa-Lampost, Outstanding.
#196 [09:43] <Killa-Lampost> legend cheers pal ahah
#197 [09:54] * Lord_of_Life [~Lord@79.125.225.165] has quit. (Ping timeout: 189 seconds)
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#202 [10:10] * EddyFtww123 [webchat@84.117.70.163] has joined #minecrafthelp
#203 [10:11] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#204 [10:11] <EddyFtww123> Hello. I cant log in in my Premium Minecaft Accont for many years. I dont know the email or the password. What can i do?
#205 [10:11] * webrosc is now known as Guest37151
#206 [10:12] <Capfan67> EddyFtww123, What happens when you try to login?
#207 [10:12] <EddyFtww123> Nothing, because , from what i know i have to migrate my account. but i dont remember the password
#208 [10:13] <urielsalis> EddyFtww123: what was the username?
#209 [10:13] <EddyFtww123> EddyFtww123
#210 [10:13] <urielsalis> EddyFtww123: it shows as migrated on our side
#211 [10:13] * Schiill [webchat@ti0150a400-0191.bb.online.no] has joined #minecrafthelp
#212 [10:14] <EddyFtww123> and what can i do to get it?
#213 [10:14] <EddyFtww123> is it stil premium?
#214 [10:14] <urielsalis> EddyFtww123: you have to login with the email you migrated it to
#215 [10:14] <urielsalis> EddyFtww123: if you havent migrated the account yourself, email Mojang
#216 [10:14] <EddyFtww123> well i didnt migrate it
#217 [10:14] <urielsalis> EddyFtww123: there isnt premium or non-premium. You either bought the game or you didnt
#218 [10:14] <urielsalis> ??> EddyFtww123 account/send-email
#219 [10:14] <Absol> EddyFtww123: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#220 [10:14] <Absol> EddyFtww123: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#221 [10:15] <EddyFtww123> i did buy it
#222 [10:15] <EddyFtww123> but i also made an accout which is not premium
#223 [10:15] <Schiill> Hey boys, i just tried to log into minecraft after atleast a year of not playing. Im starting to believe my account has been hacked and transfered to another email adress. Anyone think they can help me out? :)
#224 [10:15] <EddyFtww123> i dont remember very well
#225 [10:16] <urielsalis> ??> Schiill account/send-email
#226 [10:16] <Absol> Schiill: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#227 [10:16] <Absol> Schiill: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#228 [10:16] <EddyFtww123> Is it a big problem if i can't give the transaction id as i bought it in 2012?
#229 [10:16] <Schiill> I cant find my transaction ID. Only found one email from mojang on my email, and it didnt contain the transaction id. Also, they wait time seems to be way too long for me to be able to resolve the issue in time to play with my buds
#230 [10:17] <EddyFtww123> me too
#231 [10:17] <urielsalis> ??> Schiill account/trans-id
#232 [10:17] <Absol> Schiill: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#233 [10:18] <urielsalis> ??> EddyFtww123 account/trans-id
#234 [10:18] <Absol> EddyFtww123: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#235 [10:22] <EddyFtww123> Which name exists
#236 [10:22] <EddyFtww123> EddyFtww123 or EddyFtw123
#237 [10:22] <urielsalis> First one
#238 [10:23] <EddyFtww123> I dont get it why this is so harddddd
#239 [10:23] <urielsalis> EddyFtww123: so random people that know some details of your account dont steal it
#240 [10:23] <EddyFtww123> yea but you can clearly see that noone used that acc
#241 [10:23] <EddyFtww123> since let's say 2015
#242 [10:24] <urielsalis> If they went to the troubles of hacking your email to migrate it to their own, I doubt that
#243 [10:24] <Schiill> Im trying to contact skrill now to retrieve the transaction ID. On another note: I tried to register a new mojang account on the email i originally had used to purchase minecraft to see if i got an error like "This email adress is already registered" but i didn't get any error, and successfully created a new account. Does this confirm that any acco
#244 [10:24] <Schiill> unt previously registered to that email has been transfered to another?
#245 [10:25] <urielsalis> Schiill: yes
#246 [10:25] <EddyFtww123> noone hacked my acc..i wish. can you check if anyone logged in in the last 4 yeras?
#247 [10:25] <Capfan67> Schiill, well, "yes", but only if the original account was a Mojang account or migrated to one.
#248 [10:25] <Schiill> Is there any way for me to find out which email adress my minecraft username is now connected to?
#249 [10:26] <Schiill> Im pretty sure it was migrated to one. Like 95% sure
#250 [10:26] <urielsalis> Schiill: not from here
#251 [10:26] <Schiill> Only through customer support that takes weeks? :(
#252 [10:26] <urielsalis> Its not normal for it to take weeks
#253 [10:27] <Schiill> I know, but it said they're currently working on tickets from 20th of dec atm
#254 [10:27] <urielsalis> yesterday they were in the 18th, now they are in the 21th
#255 [10:27] <Capfan67> Schiill, Just to be clear, we're not Mojang, just volunteers who help with technical issues. Only Mojang has access to your account, and you can only reach them by email.
#256 [10:27] <urielsalis> they are working on the backlog from the holidays
#257 [10:27] <Schiill> Yeah i understand, just wondering if there are alternative ways for me to find out :p
#258 [10:28] <urielsalis> Schiill: you could go to sweden, become a Mojang developer, get live access after working there for some time, and then check it manually
#259 [10:29] <Schiill> That might work
#260 [10:29] <urielsalis> and you get a cape!
#261 [10:29] <Schiill> Worth it :)
#262 [10:30] <Capfan67> Not necessarily faster. ..and not rewarding. ...but the cape may offset all that. =)
#263 [10:31] <Schiill> Btw, when using the launcher to log in to my account. Is there a cooldown if i keep trying to log in too many times?
#264 [10:32] <Capfan67> Schiill, Yes there is: factoid on that subject:
#265 [10:32] <Capfan67> ??> Schiill login/throttle
#266 [10:32] <Absol> Schiill: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#267 [10:32] <Absol> Schiill: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#268 [10:32] <Schiill> Big oof. Seems all hope is lost, thanks anyway lads
#269 [10:33] <urielsalis> Schiill: in my experience, if you wait a minute or so between requests it doesnt happen
#270 [10:34] <EddyFtww123> but what do you think, is my case solvable
#271 [10:34] <Schiill> Aight, thanks :)
#272 [10:34] <EddyFtww123> or i should just get over it
#273 [10:34] <EddyFtww123> who can go in private chat with me to narrate it better
#274 [10:35] * Hannoveraner [webchat@ip5f5acc92.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#275 [10:35] <urielsalis> ?? scold/pm
#276 [10:35] <Absol> scold/pm: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#277 [10:35] <Hannoveraner> hallo
#278 [10:35] <Capfan67> Hi
#279 [10:35] <Hannoveraner> ich kann bei meinen nicht mehr anmelden
#280 [10:36] <Hannoveraner> wer kann mir helfen
#281 [10:36] <urielsalis> EddyFtww123: as I just said
#282 [10:36] <urielsalis> ??> EddyFtww123 scold/pm
#283 [10:36] <Absol> EddyFtww123: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#284 [10:37] <EddyFtww123> it's much to say but ok
#285 [10:37] <Greymagic27> ??> Hannoveraner lang/de
#286 [10:37] <Absol> Hannoveraner: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#287 [10:37] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#288 [10:39] <Hannoveraner> hello I can not log in to minecraft
#289 [10:40] <Greymagic27> Hannoveraner, Hi, what happens when you try to login?
#290 [10:41] <Hannoveraner> Nothing
#291 [10:41] <Greymagic27> Does it produce any sort of error?
#292 [10:41] <EddyFtww123> Do you think my case is solvable with mojang? I bought Premium Account of Minecraft in 2012 (this is how it was called then). I played for one year then i got bored, so i didn't play anymore. I forgot my password. I forgot the email i did the account as i made new email adress. And i also forget the yahoo password that i think my account was made o
#293 [10:41] <EddyFtww123> n. But you can't tell me if that is the adress or not. At least you told me the Username which does not help me at all, from what i know. Then i dont know the transaction id. I've just emailed help@skrill.com for my id, but i dont have much hope as i am not sure if i emailed from the email the minecraft acc was made on ? What do you think ?
#294 [10:41] <Hannoveraner> that my password is pale
#295 [10:41] <Greymagic27> Hannoveraner, Don't tell us your password!
#296 [10:41] <urielsalis> Hannoveraner: this is a public channel
#297 [10:41] <Greymagic27> Hannoveraner, Does it say 'email and password incorrect' ?
#298 [10:43] <Hannoveraner> email is correct Reset Password is not synonymous
#299 [10:44] <Greymagic27> Hannoveraner, What do you mean?
#300 [10:45] <EddyFtww123> Do you think my case is solvable with mojang? I bought Premium Account of Minecraft in 2012 (this is how it was called then). I played for one year then i got bored, so i didn't play anymore. I forgot my password. I forgot the email i did the account as i made new email adress. And i also forget the yahoo password that i think my account was made o
#301 [10:45] <EddyFtww123> n. But you can't tell me if that is the adress or not. At least you told me the Username which does not help me at all, from what i know. Then i dont know the transaction id. I've just emailed help@skrill.com for my id, but i dont have much hope as i am not sure if i emailed from the email the minecraft acc was made on ? What do you think ?
#302 [10:45] <Hannoveraner> that I can not even change my password get from the yes a mail where you can change that but not
#303 [10:45] <urielsalis> EddyFtww123: email then and try
#304 [10:46] <Capfan67> EddyFtww123, Spamming the channel isn't useful. Only Mojang can resolve your issue. Ask them for an Alternate Verification Method.
#305 [10:46] * Stani [webchat@178-164-33.177.3p.ntebredband.no] has joined #minecrafthelp
#306 [10:46] * EddyFtww123 [webchat@84.117.70.163] has quit. (Quit: webchat.esper.net)
#307 [10:46] <Stani> How can i recover a password from a old java account?
#308 [10:47] <Capfan67> Stani, Have you tried the password reset? If you need a link, I can provide one.
#309 [10:48] <Hannoveraner> link I got but can not
#310 [10:48] <Greymagic27> Was ist die Botschaft, die es Ihnen gibt?
#311 [10:49] <Hannoveraner> Error! Too many reset attempts.???
#312 [10:49] <Greymagic27> ??> Hannoveraner login/throttle
#313 [10:49] <Absol> Hannoveraner: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#314 [10:49] <Absol> Hannoveraner: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#315 [10:50] <Hannoveraner> DANKE
#316 [10:50] <Greymagic27> your welcome :D
#317 [10:54] * Garrallo [webchat@mail.futterkrippe-mg.de] has joined #minecrafthelp
#318 [10:57] <Garrallo> Hello, I have Trouble with the Cursor in Minecraft. i move my computer mouse, the Cursor goes totally up or down. Ist like a sensibiity bug.
#319 [10:59] * Dimitrios [webchat@ppp-94-67-209-183.home.otenet.gr] has joined #minecrafthelp
#320 [11:00] * Stanian [webchat@178-164-33.177.3p.ntebredband.no] has joined #minecrafthelp
#321 [11:02] <Dimitrios> If anyone can help me. I made a mistake and type my Redeem Gift Code for Windows 10 Minecraft into the page for Java Edition Minecraft. Is there a way to know how can I fix that?
#322 [11:02] <Stanian> My issue is that i have two account. On for my child created on my email an one with only my nick (i think) I may have registerd on a email that is not in use any more.
#323 [11:13] * kieran [webchat@85.190.77.18] has joined #minecrafthelp
#324 [11:14] <kieran> It wont let me play a mod pack on the Twitch Minecraft launcher
#325 [11:14] * kieran is now known as Guest92133
#326 [11:18] * Garrallo [webchat@mail.futterkrippe-mg.de] has quit. (Quit: webchat.esper.net)
#327 [11:18] * Fuzeteyy [webchat@p54A5760F.dip0.t-ipconnect.de] has joined #minecrafthelp
#328 [11:19] <Fuzeteyy> I have not received any emj Mojang support email for days
#329 [11:19] * lego [webchat@ip-178-200-134-68.hsi07.unitymediagroup.de] has joined #minecrafthelp
#330 [11:19] * Guest92133 [webchat@85.190.77.18] has quit. (Quit: webchat.esper.net)
#331 [11:19] <Fuzeteyy> I changed my optifine cape too many times then my password was gone
#332 [11:20] <lego> Good evening, I have the following problem for a few days. I can not open Minecraft, it always crashes with the following code:Process crashed with exit code -1073741819
#333 [11:21] <mattym> ??> Fuzeteyy account/send-email
#334 [11:21] <Absol> Fuzeteyy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#335 [11:21] <Absol> Fuzeteyy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#336 [11:21] * Dustin21 [webchat@p4FC57630.dip0.t-ipconnect.de] has joined #minecrafthelp
#337 [11:21] <mattym> Fuzeteyy, You will need to contact Mojang for help, in the future, do not use your login details on non Mojang sites.
#338 [11:21] <mattym> ??> lego tools/hjt
#339 [11:21] <Absol> lego: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#340 [11:21] <Absol> lego: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#341 [11:22] <Dustin21> hallo eine frage bis vorhin konnte ich meine vollversion ohne Probleme nutzen seid grade aber öffnet nur noch die Demo version warum kann mir einer helfen
#342 [11:22] <Fuzeteyy> I've sent one every day I just do not get an answer
#343 [11:22] <mattym> ??> Dustin21 lang/de
#344 [11:22] <Absol> Dustin21: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#345 [11:22] <mattym> Fuzeteyy, See the second link Absol gave you.
#346 [11:22] <Dimitrios> If anyone can help me. I made a mistake and type my Redeem Gift Code for Windows 10 Minecraft into the page for Java Edition Minecraft. Is there a way to know how can I fix that?
#347 [11:22] <Dustin21> hello a question until recently I could use my full version without any problems are just but opens only the demo version why can help me one
#348 [11:22] <mattym> Dimitrios, It doesn't work that way so there should be nothing to fix.
#349 [11:23] <mattym> Dustin21, Make sure you are logging in with the correct account.
#350 [11:23] <Dustin21> yes
#351 [11:23] <mattym> ??> Dustin21 launcher/relog
#352 [11:23] <Absol> Dustin21: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#353 [11:23] <lego> https://paste.ubuntu.com/p/RWPRKCxCXm/
#354 [11:24] <mattym> lego, Disable the overlay feature in Player.me or remove that program entirely.
#355 [11:24] <Fuzeteyy> could you tell me how long that could take
#356 [11:24] <mattym> Fuzeteyy, See the second link Absol gave you.
#357 [11:25] <Dimitrios> Then how can I unlock the Game to play the full version?
#358 [11:25] <Fuzeteyy> yes I already have
#359 [11:25] <mattym> Dimitrios, Which game?
#360 [11:25] <Dimitrios> Minecraft for Win 10
#361 [11:25] * Dustin21 [webchat@p4FC57630.dip0.t-ipconnect.de] has quit. (Client Quit)
#362 [11:25] <mattym> Dimitrios, You redeem it with the redeem button on your Mojang account page, or on the Windows Store app.
#363 [11:26] * Hannoveraner [webchat@ip5f5acc92.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#364 [11:26] <Dimitrios> Yes. I placed my Code to mojang redeem code page and not on Windows store app
#365 [11:26] <lego> Oh thank you. Then it was player.me thank you and have a nice evening yet.
#366 [11:27] <Fuzeteyy> I'm waiting for a week so slowly there would have to come something
#367 [11:27] * Mellss [webchat@189.221.46.2.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#368 [11:27] <mattym> Dimitrios, It will only work on the Windows Store App, so go redeem it there.
#369 [11:27] <mattym> Fuzeteyy, You will be waiting a few more weeks with the current backlog.
#370 [11:27] <Dimitrios> I tried but it says the the code is already in use
#371 [11:28] <mattym> Dimitrios, Did you check your Windows Store account, or any Microsoft/Xbox account to see if its already there?
#372 [11:28] <Fuzeteyy> :( ok
#373 [11:28] <Mellss> Hello, I can not currently create an account with my mail, since there is an account created with the same mail, but I have access to my mail and I do not get any message.
#374 [11:29] <Dimitrios> I typed my code in my Windows Store app with my account and it says that is already in use
#375 [11:29] * Schiill [webchat@ti0150a400-0191.bb.online.no] has quit. (Quit: webchat.esper.net)
#376 [11:29] <mattym> Mellss, Did you check any spam or junk mail folders in that email?
#377 [11:29] <Mellss> yes - :(
#378 [11:29] <Mellss> revise todo.
#379 [11:29] <Mellss> check everything
#380 [11:30] * ivantramullas16 [webchat@din-86-251-231-77.ipcom.comunitel.net] has joined #minecrafthelp
#381 [11:30] <mattym> Dimitrios, Then you may have already redeemed it to another account. Log out of the Windows Store app, restart the computer. After the restart log into the app again and go to the purchased page, check if its there.
#382 [11:30] <mattym> ??> Mellss account/send-email
#383 [11:30] <Absol> Mellss: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#384 [11:30] <Absol> Mellss: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#385 [11:30] <Fuzeteyy> ich erhalte keine passwort reset email von mojang hab schon alles probiert hab auch im spam ordner nachgesehen
#386 [11:30] <Fuzeteyy> I get no password reset email from mojang have already tried everything synonymous in the spam folder looked
#387 [11:31] <mattym> Fuzeteyy, I already told you, wait for Mojang reply, only they can help you now. And if you want to avoid this in the future, forget Optifine exists.
#388 [11:32] * Fuzeteyy [webchat@p54A5760F.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#389 [11:32] <ivantramullas16> Guys I have a problem, I didnt play Minecraft since 5 years and I have a premium account but I tried all the things to recover my old account and I could not
#390 [11:32] <Mellss> I do not have any Minecraft accounts. I WANT TO CREATE A NEW ACCOUNT, BUT THE MAIL IS ALREADY USED BY ANOTHER PERSON, HOWEVER, I HAVE ACCESS TO THIS MAIL AND I DO NOT HAVE AN IDEA WHICH HAPPENS.
#391 [11:32] <mattym> Mellss, Then use another email.
#392 [11:33] <mattym> ivantramullas16, Was the account ever migrated?
#393 [11:33] <Dimitrios> It says that "This code has already been redeemed. "
#394 [11:33] <Mellss> I have access to my mail, as it is possible for someone to use my mail without my knowing anything.
#395 [11:33] <mattym> Dimitrios, Do the instructions I told you to.
#396 [11:34] <Dimitrios> I dont have an other account. I have log out my windows store and logged back in
#397 [11:34] <mattym> Mellss, You are correct, it is possible and likely someone did use your email without you knowing.
#398 [11:34] <mattym> Dimitrios, I also told you to restart the PC
#399 [11:35] <mattym> Dimitrios, Between the login cycle
#400 [11:35] <ivantramullas16> "Your Minecraft account has already been migrated to a Mojang account" That told me when I tried
#401 [11:35] <mattym> ??> ivantramullas16 account/send-email
#402 [11:35] <Absol> ivantramullas16: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#403 [11:35] <Absol> ivantramullas16: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#404 [11:35] <Mellss> How can i get it back?
#405 [11:36] * Dimitrios [webchat@ppp-94-67-209-183.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#406 [11:36] <mattym> Mellss, Just use another email.
#407 [11:36] <Mellss> -
#408 [11:36] <Mellss> THANKS ABSOL
#409 [11:36] * Mellss [webchat@189.221.46.2.cable.dyn.cableonline.com.mx] has quit. (Quit: webchat.esper.net)
#410 [11:40] * Dimitrios [webchat@ppp-94-67-209-183.home.otenet.gr] has joined #minecrafthelp
#411 [11:40] <Dimitrios> So I logged out I restart my computer and I cant redeem my code.
#412 [11:41] <mattym> Dimitrios, After logging back in, I said to check the purchased page.
#413 [11:41] <Dimitrios> Which is?
#414 [11:41] <Dimitrios> I bought my code from a store
#415 [11:42] <mattym> Dimitrios, Then its not for the Windows 10 Edition
#416 [11:42] <Dimitrios> Yes it is.
#417 [11:43] <mattym> Dimitrios, Check again, because it is not.
#418 [11:44] <Dimitrios> I said that I redeem my code in the minecraft page and not in Windows Store app. And Ia had a success message
#419 [11:44] <mattym> Dimitrios, Then you have created a Java Edition account.
#420 [11:45] <mattym> Dimitrios, Because that is what the code was for.
#421 [11:45] <Dimitrios> Thats the mistake I made. Is it possible to change that?
#422 [11:45] <mattym> Dimitrios, No
#423 [11:45] <Dimitrios> So why I cant download the java edition game?
#424 [11:46] <mattym> Dimitrios, Why do you believe you cannot?
#425 [11:47] <Dimitrios> Because there is not a link on my Mojang account to download after I redeem my code
#426 [11:47] <mattym> Dimitrios, Make sure you have checked your email and completed the creation process.
#427 [11:48] <Capfan67> Dimitrios, If you've used your Java Code, then you should see the "Java Edition" with a "Download Game" button the right on this page: https://account.mojang.com/me
#428 [11:52] <Dimitrios> Yes I did that and I get that the code is already in use in both Java and Windows
#429 [11:52] <mattym> Dimitrios, Like I said, check your email for the account confirmation, and make sure you have finished the process.
#430 [11:53] <Dimitrios> The only confirm mail I have is the e-mail verification for my mojang account
#431 [11:53] <Dimitrios> After that nothing
#432 [11:54] <Dimitrios> Maybe it takes some days to enable the code to let me unlock the game?
#433 [11:54] <mattym> Dimitrios, No
#434 [11:56] <Capfan67> Dimitrios, When you log into that page, it should look like this. I've circled the download button. Is this what you see? https://i.imgur.com/5tX96Km.png
#435 [11:58] <Dimitrios> No. Is a page to Redeem my code. The next page ask me which edition I want. Java or Windows
#436 [11:58] <Capfan67> Dimitrios, (Don't post a reply picture unless you remove your email and purchase date.)
#437 [11:58] <Capfan67> Dimitrios, The link I provided should not ask for a code. Did you use this page: https://account.mojang.com/me
#438 [11:59] <Dimitrios> Yes
#439 [11:59] <Dimitrios> I then went to the next page and select Windows 10
#440 [12:01] <mattym> Dimitrios, On https://account.mojang.com/me the first thing you see is the redeem code option? With no My Games section before it?
#441 [12:01] <Dimitrios> No.
#442 [12:02] <Dimitrios> How I can send you an image here?
#443 [12:03] <Capfan67> Windows snipping tool along with imgur.com. Just be *very* careful not to include any personal information such as your email in the picture.
#444 [12:04] <Dimitrios> Anyway. Its a page with an image of Mincraft and a link "Redeem Gift Code or Prepaid Card".
#445 [12:05] <Dimitrios> When I press that link button I go to a page with two green buttons
#446 [12:05] <Dimitrios> Java Editon and Windows 10
#447 [12:05] <Dimitrios> To redeem my code
#448 [12:05] <Dimitrios> I tried both and I get the same message
#449 [12:06] <Dimitrios> That my code is alresdy in use
#450 [12:06] <mattym> Dimitrios, Then you can either 1) Log into minecraft.net with your Mojang account and redeem the code there, or 2) Return the code to where you bought it and purchase the version you wanted.
#451 [12:08] <Dimitrios> I am logged into minecraft.net with my Mojang account and redeem my code there. That was the mistake I made at the beggining because I think the code is for Windows 10 version.
#452 [12:08] <mattym> Dimitrios, If you redeemed it there, then somewhere in your email, or account, there is a step you have not completed.
#453 [12:09] <Dimitrios> What? I dont have anything.
#454 [12:09] <Dimitrios> Not an email nor a link in my account
#455 [12:11] <Dimitrios> In my account I have my profile information and menu link "Skin" that it says that I have to buy the game.
#456 [12:16] <Capfan67> Dimitrios, The trouble here is that we're not Mojang and we're not you. We can't see what you've done nor the state of your account. Since you have a Java card, you'll need to contact Mojang via email and let Customer Service sort it out for you. It'll take a little time waiting, but they'll get you fixed up.
#457 [12:25] <Dimitrios> OK. Thank you for trying.
#458 [12:32] * FelipeGamerBYT [webchat@177.133.245.239.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
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#461 [12:39] * AgusHGatica [webchat@cpe-186-18-124-141.telecentro-reversos.com.ar] has joined #minecrafthelp
#462 [12:39] <AgusHGatica> Hello
#463 [12:39] * SerraYT [webchat@222.red-88-21-168.staticip.rima-tde.net] has joined #minecrafthelp
#464 [12:39] <SerraYT> Hi
#465 [12:39] <SerraYT> I need help on logging in my account from 2016
#466 [12:40] <Capfan67> What happens when you try to log in?
#467 [12:40] <SerraYT> Incorrect password or e-mail
#468 [12:40] <AgusHGatica> me too
#469 [12:40] <Capfan67> SerraYT, Have you tried to reset your password? If not, I can give you a link to the support page.
#470 [12:41] <SerraYT> I tried to reset my password, but they don't send me any e-mail for recovery it
#471 [12:42] <Capfan67> SerraYT, Here's the support page if you're not getting Mojang system emails: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#472 [12:43] <Capfan67> SerraYT, I tested the system this morning, and it took about 30 minutes to get the system email. Your time may vary.
#473 [12:43] * SerraYT [webchat@222.red-88-21-168.staticip.rima-tde.net] has quit. (Client Quit)
#474 [12:44] <AgusHGatica> Capfan67
#475 [12:44] <Capfan67> AgusHGatica, Did any of that help you, or is your problem different?
#476 [12:44] <AgusHGatica> any migrate my minecraft account, I have the transaction id
#477 [12:45] <AgusHGatica> Capfan67 aany migrate my minecraft account, I have the transaction id
#478 [12:45] <Capfan67> AgusHGatica, To migrate your account, use this page:
#479 [12:45] <Capfan67> ??> AgusHGatica account/migrate
#480 [12:45] <Absol> AgusHGatica: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#481 [12:45] <AgusHGatica> ty vm
#482 [12:46] * Temmie_The_Tem [webchat@107.191.1.185.static.utbb.net] has joined #minecrafthelp
#483 [12:47] <Temmie_The_Tem> My Minecraft Keeps crashing when I try to run older versions of minecraft
#484 [12:48] <Capfan67> Temmie_The_Tem, We only support current version. However, this usually happens when you run older versions in the same folder as your current version. Try deleting or renaming your options.txt and test.
#485 [12:48] <Temmie_The_Tem> where is the options.txt file located
#486 [12:48] <Capfan67> Temmie_The_Tem, Are you running Windows?
#487 [12:48] * DerBarJuden [webchat@ip68-2-199-248.ph.ph.cox.net] has joined #minecrafthelp
#488 [12:48] <Temmie_The_Tem> Yes
#489 [12:49] <Capfan67> Temmie_The_Tem, %appdata% then .minecraft
#490 [12:49] <Temmie_The_Tem> Okay I'll try that
#491 [12:50] <DerBarJuden> Hi, I'm trying to get onto Minecraft through the windows 10 app, and it keeps telling me to buy minecraft, except i have minecraft through Mojang, so I'm not sure what the issue is
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#493 [12:50] <Temmie_The_Tem> Thank you it worked :)
#494 [12:51] <Capfan67> DerBarJuden, Are you trying to run the Java Edition, or the Windows 10 Edition?
#495 [12:51] <Capfan67> Temmie_The_Tem, Great news! Have fun.
#496 [12:51] * Temmie_The_Tem [webchat@107.191.1.185.static.utbb.net] has quit. (Client Quit)
#497 [12:51] <DerBarJuden> Windows 10
#498 [12:51] <Capfan67> DerBarJuden, The Windows 10 Edition is purchased in the Windows Store, not on Mojang.com.
#499 [12:52] <DerBarJuden> I have the redemption code for it activated on my mojang account though
#500 [12:52] * AgusHGatica [webchat@cpe-186-18-124-141.telecentro-reversos.com.ar] has joined #minecrafthelp
#501 [12:53] <Capfan67> DerBarJuden, When you redeem your Java Edition code for Windows 10 Edition, what you're doing is associating the license to a specific Microsoft Account. You need to log into that Microsoft Account in the Windows Store. Have you done that?
#502 [12:54] <Capfan67> DerBarJuden, To be clear here, you're logging into the Windows Store with your Microsoft Account, not your Mojang Account.
#503 [12:54] <DerBarJuden> Yes, so when I go to the windows 10 app, it tells me to sign in, I click that, and it tells me im signed in and need to purchase, but i shouldn't need to because my code is already activated
#504 [12:54] <DerBarJuden> Yes, my microsoft account
#505 [12:54] <Capfan67> DerBarJuden, In the Windows Store, do you know how to look at your purchase history?
#506 [12:55] <DerBarJuden> Yes, it shows it as a completed order there
#507 [12:55] * NGreve [webchat@85.27.198.81.sydfynsnet.dk] has joined #minecrafthelp
#508 [12:56] <Capfan67> DerBarJuden, I'd suggest logging out of the windows store. Then reboot the PC. Then log back in and see if you can download without purchase. If that doesn't work, you'll need to contact Windows Store Support who can review the account.
#509 [12:57] * thelounge87 [webchat@168.205.242.249.florianonet.com.br] has joined #minecrafthelp
#510 [12:57] * Espercorn kicked thelounge87 from #minecrafthelp (Reason: helounge87 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
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#512 [12:58] <Capfan67> ??> AgusHGatica account/send-email
#513 [12:58] <Absol> AgusHGatica: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#514 [12:58] <Absol> AgusHGatica: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#515 [12:59] <AgusHGatica> ok, ty
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#517 [13:12] * Vrodon [webchat@i577BC8BD.versanet.de] has joined #minecrafthelp
#518 [13:14] <Vrodon> Hello guys, I have not played minecraft in years and today I tried to log into my account. Unfortunately it seems, I have to use a Mojang Account. I then tried to migrate my old account (only username and password), it said the account was already migrated.
#519 [13:14] <Vrodon> I thought, oh maybe I migrated somehow, so I clicked the forgotten password button. Since I did that I did not receive an email or have any idea what to do next..
#520 [13:17] <Capfan67> Vrodon, This will likely require you to gather your Transaction ID and email Mojang Customer Support. I can link both of those pages for you if you like.
#521 [13:24] <Vrodon> that would be very nice, I will try that
#522 [13:31] <Capfan67> ??> Vrodon account/send-email
#523 [13:31] <Absol> Vrodon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#524 [13:31] <Absol> Vrodon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#525 [13:31] <Capfan67> ??> Vrodon account/trans-id
#526 [13:31] <Absol> Vrodon: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#527 [13:32] * SEBA [webchat@host122.190-225-90.telecom.net.ar] has joined #minecrafthelp
#528 [13:32] <SEBA> SEBAELMASFACGERO
#529 [13:32] <SEBA> JJFH
#530 [13:33] * SEBA [webchat@host122.190-225-90.telecom.net.ar] has quit. (Client Quit)
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#533 [13:34] * Dax [webchat@136.32.172.228] has joined #minecrafthelp
#534 [13:36] <Dax> hello I am trying to connect to my server and I am getting this issue: io.netty.channel.abstractchannel$annotatedconnectexception I only get thise issue when I am trying to connect to my server. It is ran by VirtualGladiators. I turned on my mobile HotSpot and connected to it and I am then able to connect to the server. But on my regular WIFI I am
#535 [13:36] <Dax> not.
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#538 [13:50] * Daniel1 [webchat@ip-173-127-218-197.spfdma.spcsdns.net] has joined #minecrafthelp
#539 [13:51] <Daniel1> Hello I am getting a server issue when I connect to my server! Hosted by virtualgladiator. It says: io.netty.channel.abstractchannel$annotatedconnectexception but only when I am on my WIFI. When I connect to my mobile hotspot I can play on my server. Any reason as to why this is and what this means?
#540 [13:55] <Capfan67> Daniel1, I only a a moment here, and someone else will probably have to help you run the issue to the ground, but I notice you changed providers when you changed names. Is the machine you can't connect from using a VPN? Have you tried without VPN?
#541 [14:00] * Epicgamer [webchat@c-24-8-59-21.hsd1.co.comcast.net] has joined #minecrafthelp
#542 [14:00] <Epicgamer> my game says it is unable extract native files
#543 [14:01] <Capfan67> ??> Epicgamer tools/hjt
#544 [14:01] <Absol> Epicgamer: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#545 [14:01] <Absol> Epicgamer: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#546 [14:03] <Epicgamer> how do you do a system scan?
#547 [14:04] <Epicgamer> HijackThis is running
#548 [14:04] <Capfan67> Epicgamer, The link above will download a tool that creates a report of running processes on your system. Copy it's output to the second link in the content field. Enter a poster and click the paste button.
#549 [14:04] * Lukasjoakim [webchat@c90-142-49-239.bredband.comhem.se] has joined #minecrafthelp
#550 [14:04] <Lukasjoakim> Wassup, anyone here?
#551 [14:04] <Capfan67> Hi
#552 [14:05] <Lukasjoakim> hi, im having issues to log in/migrating my old acc
#553 [14:05] <Lukasjoakim> i dont remember the email i used
#554 [14:05] <Lukasjoakim> i only got the username + pw
#555 [14:05] <Daniel1> re you talking to me EpicGamer?
#556 [14:05] <Lukasjoakim> ??
#557 [14:05] <Capfan67> Lukasjoakim, Go to this page: https://account.mojang.com/migrate/import Click on "Forgot your e-mail?".
#558 [14:06] <Lukasjoakim> isnt that how i got here?
#559 [14:06] <Lukasjoakim> it wants me to migrate my acc
#560 [14:06] <Lukasjoakim> which i cant because i dont have the email
#561 [14:07] <Capfan67> No, the support center link takes you to a page to resole the issue, either by yourself or by emailing Mojang.
#562 [14:08] <Lukasjoakim> sorry i dont follow, what do i click on this webpage in that case?
#563 [14:09] <Capfan67> Lukasjoakim, On the page that I linked, click on "Forgot your e-mail?" then on "visit our support center".
#564 [14:09] <Lukasjoakim> from what i understood i have to contact mojang or something to be able to get my old acc back
#565 [14:09] <Capfan67> Lukasjoakim, If the first option doesn't work, then yes you'll have to contact Mojang.
#566 [14:10] <Lukasjoakim> and that was what i thought i was doing xD, so how do i contact mojang?
#567 [14:10] <Capfan67> Lukasjoakim, This IRC channel isn't Mojang, just volunteers fixing technical issues. You'll contact Mojang here: https://help.mojang.com/customer/portal/emails/new
#568 [14:10] <Lukasjoakim> ty buddy <3
#569 [14:11] <Daniel1> Capfan67 any idea whats wrong with my issue?
#570 [14:12] <Capfan67> Daniel1, I asked a question earier, but you didn't answer. I noticed your ISP changed when you reconnected. My question was, are you using a VPN on the affected machine? If so, have you tried without the VPN?
#571 [14:12] <Daniel1> How do I try with out a VPN?
#572 [14:13] <Capfan67> Daniel1, That depends on what VPN you're running. If you're connecting through a VPN, your login is likely to fail.
#573 [14:15] <Daniel1> I dont believe I'm on a VPN
#574 [14:15] <Daniel1> This wifi Used to work until today
#575 [14:16] <Capfan67> Daniel1, Have you tried rebooting (cycle power) on your router?
#576 [14:16] <Daniel1> Yes, I have Google Fiber. I restarted the router.
#577 [14:17] * Tolki [webchat@a80-101-27-228.adsl.xs4all.nl] has joined #minecrafthelp
#578 [14:17] <Tolki> Hi i have a question
#579 [14:17] <Capfan67> Daniel1, Ok, I can't run through all the steps with you as I'm on a support call. I was just hitting on the common cures. I'm sure someone in the channel will help you run the problem down.
#580 [14:18] <Daniel1> Thank you!
#581 [14:18] <Daniel1> I have time no worries!
#582 [14:19] <Capfan67> Tolki, ask the question. If someone in the channel knows the answer, they'll help.
#583 [14:20] <Tolki> Met qeustion is shot I want to change my email and my qeustion is if I change my email lose i then my progess on servers such as cubecraft?
#584 [14:20] <Tolki> Sorry for bad English i'm comedy from aother land
#585 [14:21] <Capfan67> Tolki, your server progress is not connected to your email, but your Microsoft account. Make sure you update your email with Micrsoft so you keep your Windows 10 Edition license.
#586 [14:22] <Capfan67> Tolki, (I assume you're talking about Windows 10 Edition featured server Cubecraft)
#587 [14:25] <Tolki> But If i change my mail my professionals Will nog lost (I play on Windows 8.1)
#588 [14:25] <Tolki> Progess
#589 [14:26] <Capfan67> Tolki, Ah, you're asking about Java Edition. The answer is the same. If you change the email associated with your account, you will not lose progress on servers. The only worry might be if you change your character name on servers using older technology. Otherwise, you'll be fine.
#590 [14:30] <Tolki> But if change my mail lost nothing? Only if i change my character name i lost Only my proggress on old servers?
#591 [14:30] <Tolki> If i change my mail nothing lost?
#592 [14:31] * K_Gristlypoet1 [webchat@72.12-247-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#593 [14:32] <K_Gristlypoet1> hello, I can't login on the launcher and on minecraft.net . I have changed my password a couple of times and I can logon on the launcher on my laptop. What can I do?
#594 [14:32] <Capfan67> Tolki, Yes. If you change the email associated with your Mojang account, you won't lose progress on individual servers.
#595 [14:32] <Capfan67> K_Gristlypoet1, what error do you get?
#596 [14:33] <K_Gristlypoet1> Capfan67 I get this message "Login failed. Invalid username or password."
#597 [14:34] <Tolki> Ok thank you capfan
#598 [14:35] <Capfan67> K_Gristlypoet1, one possibility is that you've entered too many bad passwords and locked yourself out for an hour. You can test that by trying to login from a device on another network (such as your mobile phone with wifi turned off). It's also possible you can fix this by resetting your password. Worst case, you will need to contact Mojang Customer Support to assist you.
#599 [14:36] * Brievenbus [webchat@a80-101-27-228.adsl.xs4all.nl] has quit. (Quit: webchat.esper.net)
#600 [14:37] <K_Gristlypoet1> Capfan67 I can logon to an other device and I have this problem since yesterday
#601 [14:37] <K_Gristlypoet1> It has been over 24hours since the problems started
#602 [14:37] <Capfan67> K_Gristlypoet1, If you can login from another device, the issue may be with your machine. Let's see if you have incompatible software installed:
#603 [14:37] <Capfan67> ??> K_Gristlypoet1 tools/hjt
#604 [14:37] <Absol> K_Gristlypoet1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#605 [14:38] <Absol> K_Gristlypoet1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#606 [14:38] <K_Gristlypoet1> oke il do that
#607 [14:39] * kingofthefort [webchat@h22.115.28.71.dynamic.ip.windstream.net] has joined #minecrafthelp
#608 [14:39] <K_Gristlypoet1> https://paste.ubuntu.com/p/PgQYH4fkvq/
#609 [14:39] <kingofthefort> Do actual mojang employees respond here
#610 [14:39] <kingofthefort> or is it
#611 [14:40] <kingofthefort> literally just random people
#612 [14:40] <Capfan67> ??> K_Gristlypoet1 info/mcleaks
#613 [14:40] <Absol> K_Gristlypoet1: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#614 [14:40] <Absol> K_Gristlypoet1: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#615 [14:40] <Capfan67> ??> K_Gristlypoet1 win/hosts/edit
#616 [14:40] <Absol> K_Gristlypoet1: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#617 [14:40] <Absol> K_Gristlypoet1: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#618 [14:41] <Capfan67> kingofthefort, We are not Mojang. We are volunteers helping with technical issues.
#619 [14:41] <kingofthefort> i have an issue that can only be fixed by actual mojang employees
#620 [14:41] <kingofthefort> but
#621 [14:41] <kingofthefort> i do have a question
#622 [14:41] <kingofthefort> is there a way to bypass the cool down for name changes?
#623 [14:41] <Capfan67> kingofthefort, I can give you links to support pages if you need. What's the question?
#624 [14:42] <Lord_Ralex> No
#625 [14:42] <Capfan67> kingofthefort, Nope.
#626 [14:42] <kingofthefort> literally no way on the entire universe
#627 [14:42] <kingofthefort> ?
#628 [14:42] <Lord_Ralex> They will not bypass it just because you ask.
#629 [14:42] <Capfan67> kingofthefort, You can request that from Mojang, but (1) current response time is 20 days and (2) they rarely do that.
#630 [14:43] <kingofthefort> they did it for me once
#631 [14:43] <kingofthefort> but it was removing 2 letters from my name so that's probably why
#632 [14:43] <kingofthefort> current response time is 20 days ?
#633 [14:43] <kingofthefort> wow ok
#634 [14:43] <kingofthefort> rip
#635 [14:43] <Capfan67> kingofthefort, THey're behind due to the Holidays. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#636 [14:43] <kingofthefort> it is january 10'th
#637 [14:43] <kingofthefort> THEY
#638 [14:44] <kingofthefort> it is not holidays
#639 [14:44] <Capfan67> kingofthefort, I'll give you a few guesses what holday was around the 20th, the day they're current working on and today...
#640 [14:44] <Lord_Ralex> It was the holidays. And people take off work during December and January.
#641 [14:45] <Capfan67> kingofthefort, As a more serious response, they had a huge backlog and the response time was worse. They're slowly catching up, but it will take time.
#642 [14:45] * K_Gristlypoet1 [webchat@72.12-247-81.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#643 [14:45] <kingofthefort> Alright, thanks
#644 [14:45] * Epicgamer [webchat@c-24-8-59-21.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#645 [14:45] <Capfan67> K_Gristlypoet1, Did you get my previous response about software to remove and files to fix?
#646 [14:45] <kingofthefort> I don't want to have to stay with this username for over a month
#647 [14:45] <kingofthefort> but i suppose i'll have to
#648 [14:46] <K_Gristlypoet1> Capfan67 No, i lost connection
#649 [14:46] * kingofthefort [webchat@h22.115.28.71.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#650 [14:46] <Capfan67> ??> K_Gristlypoet1 info/mcleaks
#651 [14:46] <Absol> K_Gristlypoet1: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#652 [14:46] <Absol> K_Gristlypoet1: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#653 [14:46] <Capfan67> ??> K_Gristlypoet1 win/hosts/edit
#654 [14:46] <Absol> K_Gristlypoet1: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#655 [14:46] <Absol> K_Gristlypoet1: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#656 [14:47] <K_Gristlypoet1> What do i need to do with that file? Delete everything?
#657 [14:47] <Capfan67> As noted, remove entries that include mojang.com
#658 [14:48] <K_Gristlypoet1> Oke thx
#659 [14:48] <Capfan67> K_Gristlypoet1, ...also, removing MCLeaks is rather important. Thy harvest their alt accounts from people who use their service, just like you. I might encourage you to change your password when this is all done as well.
#660 [14:49] <K_Gristlypoet1> Oke, thank you, did not know that. How can i be sure that everyhting is gone?
#661 [14:51] <Capfan67> K_Gristlypoet1, The danger is when the hosts file redirects. As long as it stays clean, you're good.
#662 [14:53] <K_Gristlypoet1> Capfan67 It works again. Thank you so much!!
#663 [14:53] * Vrodon [webchat@i577BC8BD.versanet.de] has quit. (Quit: webchat.esper.net)
#664 [14:53] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has quit. (Ping timeout: 198 seconds)
#665 [14:53] <Capfan67> K_Gristlypoet1, Enjoy!
#666 [14:54] <K_Gristlypoet1> Thx. Have an good day everybody!
#667 [14:55] <Daniel1> :D
#668 [14:58] * sepe [webchat@mobile-access-6df0b5-160.dhcp.inet.fi] has joined #minecrafthelp
#669 [14:58] <sepe> hey cant login to my account
#670 [14:59] <sepe> or have the reset password key
#671 [14:59] <sepe> its been 2 day
#672 [14:59] <sepe> s
#673 [14:59] <Daniel1> What is it saying when you try and login>
#674 [14:59] * sepe [webchat@mobile-access-6df0b5-160.dhcp.inet.fi] has quit. (Client Quit)
#675 [15:08] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has joined #minecrafthelp
#676 [15:10] * ItzJustDustin [webchat@d24-156-197-19.home4.cgocable.net] has joined #minecrafthelp
#677 [15:11] <ItzJustDustin> I cant get the new launcher to start it just crashes
#678 [15:13] * jess12 [webchat@ip70-185-104-211.ga.at.cox.net] has joined #minecrafthelp
#679 [15:13] <jess12> Minecraft gives me this error when trying to open. Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#680 [15:13] <jess12> help please
#681 [15:14] <Capfan67> Hi jess12
#682 [15:14] <Capfan67> ??> jess12 win/dxdiag
#683 [15:14] <Absol> jess12: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#684 [15:16] * Suquita [webchat@host-186-4-179-84.netlife.ec] has joined #minecrafthelp
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#686 [15:19] <Suquita> Hi! On my minecraft, I tried to change the language to "pirate speak", but it only changed to Danish. And now I can't get it to change back to English.. I already deleted and redownloaded, but that didn't help.. what else can I try?
#687 [15:19] <Capfan67> Suquita, Are you running Windows?
#688 [15:20] * jess126 [webchat@ip70-185-104-211.ga.at.cox.net] has joined #minecrafthelp
#689 [15:21] <jess126> what should I do after I have copied the link from the ubuntu pastebin
#690 [15:22] <jess126> https://paste.ubuntu.com/p/bmyJsCPJ3y/
#691 [15:23] <Capfan67> jess126, stand by
#692 [15:24] * jess12 [webchat@ip70-185-104-211.ga.at.cox.net] has quit. (Quit: webchat.esper.net)
#693 [15:26] <Capfan67> jess126, Your computer doesn't seem to have the correct driver installed. Here's the link to your OEM driver downloads:
#694 [15:26] <Capfan67> jess126, https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/300-series/320-15abr/80xs/downloads?linkTrack=Caps:Body_SearchProduct&searchType=4&keyWordSearch=320-15ABR%20Laptop%20(ideapad)%20-%20Type%2080XS
#695 [15:27] <jess126> which driver is the correct one?
#696 [15:28] <Capfan67> jess126, Lenovo products are a little strange to support. I'd suggest starting with the Automatic Driver Update.
#697 [15:28] <jess126> ok
#698 [15:29] * Clark [webchat@ws1-dsl-72-49-71-67.fuse.net] has joined #minecrafthelp
#699 [15:29] <Clark> Hello
#700 [15:29] <Capfan67> Hi
#701 [15:30] <Daniel1> anyone know a solution to io.netty.channel.abstractchannel$annotatedconnectexception
#702 [15:30] <Clark> My Minecraft crashes everytime i start it up. I've watched multiple videos and none of them help
#703 [15:30] * Blai [webchat@80.30.202.47] has joined #minecrafthelp
#704 [15:31] <Capfan67> Clark, Does the launcher crash, or does the client crash when you click play?
#705 [15:31] <Daniel1> How much RAM do you have dedicated to it?
#706 [15:31] <Clark> the client crashes when i click play
#707 [15:31] <Capfan67> ??> Clark launcher/log-txt
#708 [15:31] <Absol> Clark: We need to see your full launcher log, which is created in the game directory.
#709 [15:31] <Absol> Clark: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#710 [15:32] <Blai> Hi, I've been playing a couple of days on a server of a friend for hamachi and every 10-15m he throws me and he says "Connection lost", any solution?
#711 [15:35] <Clark> So just paste what it says in the file into the site?
#712 [15:35] <Capfan67> Clark, Paste the output to the Content field, and fill in the poster field (with anything). Then press paste. Give us the URL from the resulting page.
#713 [15:36] * Daniel1 [webchat@ip-173-127-218-197.spfdma.spcsdns.net] has quit. (Quit: webchat.esper.net)
#714 [15:36] <Clark> https://paste.ubuntu.com/p/5MJ4qJZfGm/
#715 [15:36] <Clark> Hopefully i did it right
#716 [15:38] <Capfan67> Clark, Stand by...
#717 [15:38] * Russ [webchat@pool-68-129-130-191.nycmny.fios.verizon.net] has joined #minecrafthelp
#718 [15:39] <Blai> Hi, I've been playing a couple of days on a server of a friend for hamachi and every 10-15m he throws me and he says "Connection lost", any solution?
#719 [15:41] <Russ> hello i have not been able to play minecraft due to "java SE binary" issues. Whenever i open the launcher and press latest release, the MOJANG screen appears but then it says java se binary has stopped responding and i am returned to the launcher with the game crash screen. How can i solve this problem?
#720 [15:42] <Capfan67> Clark, I'm not seeing anything on that exit code. Odd. Let's see if you have a crash report with more information:
#721 [15:42] <Capfan67> ??> Clark launcher/crash-log
#722 [15:42] <Absol> Clark: We need to see your crash log, which is created after a crash.
#723 [15:42] <Absol> Clark: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#724 [15:46] <Capfan67> ??> Russ tools/hjt
#725 [15:46] <Absol> Russ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#726 [15:46] <Absol> Russ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#727 [15:47] <Clark> I clicked on the green arrow but there is no crash-reports folder, even though my game keeps crashing
#728 [15:48] * Russ [webchat@pool-68-129-130-191.nycmny.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#729 [15:49] <Clark> I tried starting minecraft again and after it got to the Mojang title, it stopped responding. It is not doing anything
#730 [15:50] <Capfan67> Clark, It's not an error I have information on. But, it's possible that you have incompatible software loaded causing the issue. Let's take a quick look:
#731 [15:50] <Capfan67> ??> Clark tools/hjt
#732 [15:50] <Absol> Clark: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#733 [15:50] <Absol> Clark: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#734 [15:52] * Daniel3 [webchat@ip-173-127-205-219.spfdma.spcsdns.net] has joined #minecrafthelp
#735 [15:52] <Clark> https://paste.ubuntu.com/p/wRKkYzbpPT/
#736 [15:52] <Daniel3> io.netty.channel.abstractchannel$annotatedconnectexception anyone know how to fix this issue? :D
#737 [15:53] <Capfan67> Clark, You have malware installed on your system (PremierOpinion). It also causes a different exit code. Here's the removal instructions:
#738 [15:53] <Capfan67> ??> Clark av/adwcleaner
#739 [15:53] * jess126 [webchat@ip70-185-104-211.ga.at.cox.net] has quit. (Quit: webchat.esper.net)
#740 [15:53] <Absol> Clark: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#741 [15:53] <Absol> Clark: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#742 [15:54] <Capfan67> Clark, You also have 3 VPN software packages installed, which could cause connection issues later. Just something to be aware of.
#743 [15:55] * Clark [webchat@ws1-dsl-72-49-71-67.fuse.net] has quit. (Quit: webchat.esper.net)
#744 [15:57] * Daniel3 [webchat@ip-173-127-205-219.spfdma.spcsdns.net] has quit. (Quit: webchat.esper.net)
#745 [15:57] * Clark [webchat@ws1-dsl-72-49-71-67.fuse.net] has joined #minecrafthelp
#746 [15:58] * Clark [webchat@ws1-dsl-72-49-71-67.fuse.net] has quit. (Client Quit)
#747 [16:00] <Blai> Estoy jugando al server de un amigo, pero cada 10-15m el juego me echa del server y me pone "connection lost - disconnect" alguna solucion? Gracias
#748 [16:00] <Blai> I'm playing a friend's server, but every 10-15m the game pulls me out of the server and it puts me "connection lost - disconnect" some solution? Thank you
#749 [16:01] * Jarko2 [webchat@ip-78-45-113-34.net.upcbroadband.cz] has joined #minecrafthelp
#750 [16:02] * Jarko2 [webchat@ip-78-45-113-34.net.upcbroadband.cz] has quit. (Client Quit)
#751 [16:03] * Clark [webchat@ws1-dsl-72-49-71-67.fuse.net] has joined #minecrafthelp
#752 [16:04] <Clark> I downloaded it and has my pc cleaned and restarted, can you tell me what to do from then on?\\
#753 [16:06] <Capfan67> Clark, Test and see if Minecraft runs.
#754 [16:07] <Clark> It stopped responding again
#755 [16:08] <Capfan67> Clark, Hamachi would be the next suspect. Can you uninstall it?
#756 [16:09] <Capfan67> Clark, Also, Make sure your Discord Overlay is disabled. It's also know to cause startup crashes.
#757 [16:13] <Clark> i uninstalled Hamachi but it didn't change anything. The Java(TM) Platform SE binary keeps on not responding.
#758 [16:13] <Capfan67> Clark, Did you disable the Discord Overlay?
#759 [16:14] <Clark> i uninstalled Discord while uninstalling Hamachi
#760 [16:15] <Capfan67> Clark, That's all the conflicting software I see. Now that you've removed a number of known incompatible software packages, lets see if you have the same error:
#761 [16:16] <Capfan67> ??> Clark launcher/log-txt
#762 [16:16] <Absol> Clark: We need to see your full launcher log, which is created in the game directory.
#763 [16:16] <Absol> Clark: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#764 [16:17] <Clark> https://paste.ubuntu.com/p/2j6b7z5KH4/
#765 [16:19] <Capfan67> Clark, It's a different exit code now (-805306369), the most common cause is corrupted assets. I'll link the standard procedure:
#766 [16:19] <Capfan67> ??> Clark win/reinst
#767 [16:19] <Absol> Clark: You may need to reinstall the locally installed files that Minecraft puts into place.
#768 [16:19] <Absol> Clark: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#769 [16:22] <Clark> I am trying now, hopefully this works
#770 [16:28] <Clark> Didnt work, dang
#771 [16:29] <Capfan67> Clark, =( I've run out of time, and need to step away. The Malware certainly needed to be removed, so some progress made. Hopefully someone can take over soon and help the rest of the way.
#772 [16:29] <Clark> Thanks for helping! Maybe I'll try another time :D
#773 [16:46] * littlegamer37_YT [webchat@c-67-170-89-234.hsd1.wa.comcast.net] has joined #minecrafthelp
#774 [16:46] <littlegamer37_YT> Hi, I was just wondering if anybody knows if Mona gets is giving out or selling digital capes anymore
#775 [16:47] <littlegamer37_YT> Mojang*
#776 [16:48] * Will6 [webchat@99-120-165-217.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#777 [16:49] <Will6> I need help getting back on my old account
#778 [16:50] <littlegamer37_YT> I’m not an admin, but I’ll try and help, Will
#779 [16:50] * littlegamer37_YT [webchat@c-67-170-89-234.hsd1.wa.comcast.net] has quit. (Client Quit)
#780 [16:51] <Will6> aight thank you, my mom got Minecraft for me a long time ago and set up the account and I am trying to play is again on a new computer but I don't know the email or password used, just the username
#781 [16:52] <tyteen4a03> ??> Will6 account/forgot-username
#782 [16:53] <tyteen4a03> ??> Will6 account/reset-email
#783 [16:53] <Absol> Will6: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#784 [16:53] <tyteen4a03> Will6: try all your emails there, the one that receives an email would be the one to use
#785 [16:54] <Will6> my Minecraft account was never set up with Mojang, this was back when I just logged in with my username and password
#786 [16:54] * littlegamer37_YT [webchat@c-67-170-89-234.hsd1.wa.comcast.net] has joined #minecrafthelp
#787 [16:55] <littlegamer37_YT> Does anybody know if mojang is giving away or selling anymore capes?
#788 [16:56] <tyteen4a03> littlegamer37_YT: no
#789 [16:56] <tyteen4a03> littlegamer37_YT: Mojang never sells capes separate from Minecon tickets
#790 [16:56] <littlegamer37_YT> Is there anymore capes coming out then?
#791 [16:56] <tyteen4a03> littlegamer37_YT: there may be - check minecraft.net
#792 [16:57] <littlegamer37_YT> Ok I will, thx! :)
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#794 [16:59] * littlegamer37_YT [webchat@c-67-170-89-234.hsd1.wa.comcast.net] has joined #minecrafthelp
#795 [16:59] <littlegamer37_YT> Sorry, but where would I find the cape page on Minecraft.net?
#796 [16:59] <tyteen4a03> littlegamer37_YT: check minecraft.net periodically for updates on capes
#797 [16:59] <littlegamer37_YT> Ok thx again
#798 [17:00] * littlegamer37_YT [webchat@c-67-170-89-234.hsd1.wa.comcast.net] has quit. (Client Quit)
#799 [17:19] * washimu [webchat@173.183.227.188] has joined #minecrafthelp
#800 [17:19] <washimu> hello
#801 [17:19] <washimu> can anybody help me
#802 [17:23] * Captain_Baluber [webchat@85.109.95.187.dynamic.ttnet.com.tr] has joined #minecrafthelp
#803 [17:23] <Captain_Baluber> I would like to cancel the security question of my account
#804 [17:24] * Captain_Baluber [webchat@85.109.95.187.dynamic.ttnet.com.tr] has quit. (Client Quit)
#805 [17:27] * zachthebest1256 [webchat@96-3-52-218-dynamic.midco.net] has joined #minecrafthelp
#806 [17:28] <zachthebest1256> ok so i have been trying to open minecraft java edition and the launcher opens then when i click play it loads to the mojang symbol then freezes and when i close out it says java se binary not responding
#807 [17:29] * Blai [webchat@80.30.202.47] has quit. (Quit: webchat.esper.net)
#808 [17:37] <zachthebest1256> can anyone help me?
#809 [17:46] * BuildByBlocks [webchat@cpe-104-34-235-128.socal.res.rr.com] has joined #minecrafthelp
#810 [17:46] * BuildByBlocks [webchat@cpe-104-34-235-128.socal.res.rr.com] has quit. (Client Quit)
#811 [18:00] * Gabriel3 [webchat@179.182.168.232.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#812 [18:00] <Gabriel3> Hey
#813 [18:00] <Gabriel3> I need help, I bought the game and I need to cancel the order
#814 [18:00] <Gabriel3> But i cant find where i can request it
#815 [18:00] <Gabriel3> Like, I purchased the game today, don't dowloaded it and i need to cancel the order :c
#816 [18:01] <Gabriel3> Someone can help me?
#817 [18:05] <Gabriel3> someone online?
#818 [18:05] <Gabriel3> lol
#819 [18:09] * enbut123 [webchat@mobile-access-bceec4-127.dhcp.inet.fi] has joined #minecrafthelp
#820 [18:10] <enbut123> i can't logging in because i think it's stolen.
#821 [18:10] <Gabriel3> try changing your password
#822 [18:11] <enbut123> i can't because i think it's now in new email
#823 [18:16] <enbut123> my account was transferred to mojang without my participation
#824 [18:20] * enbut123 [webchat@mobile-access-bceec4-127.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#825 [18:20] * enbut123 [webchat@mobile-access-bceec4-127.dhcp.inet.fi] has joined #minecrafthelp
#826 [18:20] <enbut123> my account was transferred to mojang without my participation
#827 [18:24] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#828 [18:31] <enbut123> thanks you but i buy new one
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#830 [18:34] * Stanian [webchat@178-164-33.177.3p.ntebredband.no] has quit. (Quit: webchat.esper.net)
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#832 [18:48] * Coty [webchat@pool-72-82-59-179.rcmdva.fios.verizon.net] has quit. (Client Quit)
#833 [18:53] * Panchita13 [webchat@ip-173-247-135-134.user.start.ca] has joined #minecrafthelp
#834 [18:53] <Panchita13> hello
#835 [18:56] <Panchita13> hello
#836 [18:56] * Panchita13 [webchat@ip-173-247-135-134.user.start.ca] has quit. (Client Quit)
#837 [18:56] * HAGEN [webchat@cpe-98-155-248-82.hawaii.res.rr.com] has joined #minecrafthelp
#838 [18:57] <HAGEN> When i put in my pre paid card code onto minecraft, it stays on the placing order screen. it has stayed on that screen for over 48 hours, i emailed mojang but its been over 2 weeks without a response
#839 [19:01] * HAGEN [webchat@cpe-98-155-248-82.hawaii.res.rr.com] has quit. (Client Quit)
#840 [19:10] * HAGEN [webchat@cpe-98-155-248-82.hawaii.res.rr.com] has joined #minecrafthelp
#841 [19:12] <HAGEN> When i go to redeem my minecraft prepaid code, it stays on the placing order screen, it has stayed on that screen for over 48 hours. I tried emailing but its been 2 weeks with no reply.
#842 [19:23] <cities7> they are currently answering December 21 emails
#843 [19:24] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 180 seconds)
#844 [19:28] * ishai_pro [webchat@cpe-181-44-124-120.telecentro-reversos.com.ar] has joined #minecrafthelp
#845 [19:28] <ishai_pro> hola
#846 [19:32] * ishai_pro [webchat@cpe-181-44-124-120.telecentro-reversos.com.ar] has quit. (Client Quit)
#847 [19:45] * jacksamnord [webchat@pool-173-63-225-141.nwrknj.fios.verizon.net] has joined #minecrafthelp
#848 [19:45] <jacksamnord> yo
#849 [19:46] <jacksamnord> can someone help me get back into my account?
#850 [19:48] * jacksamnord [webchat@pool-173-63-225-141.nwrknj.fios.verizon.net] has quit. (Client Quit)
#851 [19:53] * Wynn [webchat@cpe-110-151-141-174.qb06.qld.asp.telstra.net] has joined #minecrafthelp
#852 [19:53] <Wynn> i am having an issue when running my minecraft server where i get the issue io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#853 [19:54] * Sabriel [webchat@mta-24-26-7-86.mi.rr.com] has joined #minecrafthelp
#854 [20:08] * Wynn [webchat@cpe-110-151-141-174.qb06.qld.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#855 [20:17] * TheJay77 [webchat@190.242.25.199] has joined #minecrafthelp
#856 [20:18] <TheJay77> why can i get in into the aplication of minecraft?
#857 [20:28] * DragonWarriorXeX [webchat@pool-173-54-15-182.nwrknj.fios.verizon.net] has joined #minecrafthelp
#858 [20:28] <DragonWarriorXeX> Hey guys
#859 [20:28] <DragonWarriorXeX> I have trouble accessing my account
#860 [20:31] * DragonWarriorXeX [webchat@pool-173-54-15-182.nwrknj.fios.verizon.net] has quit. (Client Quit)
#861 [20:38] * tcrepeau [webchat@c-76-113-19-196.hsd1.nm.comcast.net] has joined #minecrafthelp
#862 [20:38] <tcrepeau> hello i forgot my email that i used to create my minecraft account. is there any way i can find out which email the account is registered under?
#863 [20:39] * Zack [webchat@184-089-215-122.res.spectrum.com] has joined #minecrafthelp
#864 [20:40] <Zack> are you guys able to see emails linked to names? i know my name but i cant remember my email i used to sign in
#865 [20:40] <tcrepeau> thats the same for me
#866 [20:40] <tcrepeau> i know my username and password but not the email i used which means i cant log in on the website
#867 [20:41] <Zack> yeah im pretty sure i know my password but ive used the password reset thing to send an email to whatever account is linked but ive tried every email ik and im not getting any hits
#868 [20:45] * ZEKO [webchat@138-118-64-29.ns1.virtualinformatica.inf.br] has joined #minecrafthelp
#869 [20:45] <ZEKO> HOLA
#870 [20:45] <ZEKO> ME PUEDEN AYUDAR
#871 [20:45] <ZEKO> ME SALE ESTO
#872 [20:46] <tcrepeau> thats the exact same for me
#873 [20:46] <tcrepeau> i can play minecraft but i just cant use my account for anything
#874 [20:46] <ZEKO> minecraft crash error java.lang.illegalstateexception: GLFW error 65542
#875 [20:47] <ZEKO> help me
#876 [20:48] <ZEKO> what i do?
#877 [20:48] <Zack> zeko a quick google search said to update your drivers
#878 [20:49] * Kia [webchat@c-73-255-77-189.hsd1.tx.comcast.net] has joined #minecrafthelp
#879 [20:50] <Kia> hi
#880 [20:50] <ZEKO> zack i update the drivers but the error continues
#881 [20:50] <ZEKO> what i do?
#882 [20:50] <Zack> another suggestion was downgrading drivers
#883 [20:50] <Zack> however i dont know how to do that
#884 [20:50] <Zack> google would tho
#885 [20:52] <ZEKO> zack i downgrading my drivers too but the problem continues
#886 [20:53] <ZEKO> another suggestion?
#887 [20:54] * TheJay77 [webchat@190.242.25.199] has quit. (Quit: webchat.esper.net)
#888 [21:02] <Zack> thats all i got
#889 [21:02] * Zack [webchat@184-089-215-122.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#890 [21:05] <Capfan67> Hi Zeko. Having OpenGL errors?
#891 [21:13] * Anthoken [webchat@d50-98-101-180.bchsia.telus.net] has joined #minecrafthelp
#892 [21:15] <Anthoken> Hey! so a couple days ago i bought a 144hrz monitor and when i launch minecraft the starting screen looks glitched as hell! like it just looks really weird and unplayable. when i switch back to 60hrz its completely fine and minecraft is the only game its doing it too. i works sometimes like if i try 20 times maybe once it will work. cant find anyth
#893 [21:15] <Anthoken> ing online about this
#894 [21:16] <Anthoken> i play on 1.12 but on 1.13 its the same thing as well no matter what im on its very weird
#895 [21:18] <Anthoken> also if i am not in fullscreen it works fine
#896 [21:18] * Jo [webchat@14.7.137.38] has joined #minecrafthelp
#897 [21:21] <Jo> Help
#898 [21:21] <Jo> IP changed.
#899 [21:21] <Jo> "Can not compare with server"
#900 [21:21] <Jo> It is floating..
#901 [21:21] * ZEKO [webchat@138-118-64-29.ns1.virtualinformatica.inf.br] has quit. (Quit: webchat.esper.net)
#902 [21:24] * Kimani [webchat@c-73-245-37-148.hsd1.fl.comcast.net] has joined #minecrafthelp
#903 [21:24] <Kimani> Hello
#904 [21:24] <Kimani> I would like a refund because my nephew bought it by accident
#905 [21:25] <Jo> Five..
#906 [21:25] <Jo> I can not buy genuine products and play games
#907 [21:25] <Capfan67> Kimani, Here's Mojang's refund policy:
#908 [21:25] <Capfan67> ??> Kimani account/refund
#909 [21:25] <Absol> Kimani: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#910 [21:25] <Kimani> I need my 7 dollars
#911 [21:26] * Zach [webchat@c-73-247-16-29.hsd1.il.comcast.net] has joined #minecrafthelp
#912 [21:26] <Capfan67> Kimani, If you purchased Java Edition, you can refer to the link. If you purchased a mobile version, contact the mobile store.
#913 [21:26] * Zach is now known as Guest42310
#914 [21:26] <Jo> Does anyone know about login errors?
#915 [21:27] <Kimani> How can I get my money back
#916 [21:27] * Guest42310 is now known as ZachYousha
#917 [21:29] <Anthoken> i found a fix for my issue but not sure if there is another way. i put my minecraft into window borderless
#918 [21:29] <ZachYousha> HELP! https://paste.ubuntu.com/p/4yX8xQJspg/plain/
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#920 [21:40] <Capfan67> ZachYousha, Do you have D3Dgear?
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#926 [22:03] * AyeJay [webchat@CPE906caca5f7e0-CMa84e3fc948e0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#927 [22:03] <AyeJay> Hello
#928 [22:04] <AyeJay> I have two different minecraft that I have not used in years
#929 [22:04] <AyeJay> When I do forget password on both I never recieve and email
#930 [22:04] <AyeJay> I have sent a support ticket couple of days ago with my transaction ID and all required info and still no help
#931 [22:04] <AyeJay> Anyone can help me get access to any of my account
#932 [22:04] <AyeJay> accounts*?
#933 [22:05] <Capfan67> AyeJay, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#934 [22:05] <AyeJay> This was the newest support ticket I have made, I have done couple ones before
#935 [22:05] <AyeJay> and no replies
#936 [22:05] <AyeJay> I checked all of my mails from both account's emails
#937 [22:06] <Capfan67> AyeJay, Again, the link will tell you where they are in queue.
#938 [22:06] <AyeJay> and still no ability to access them
#939 [22:06] <Capfan67> AyeJay, Due to the Holidays, they're backlogged.
#940 [22:07] <AyeJay> The first email I ever sent was sent on November
#941 [22:07] <AyeJay> I receive the notice that my ticket is submitted then nothing afterward
#942 [22:08] <Capfan67> AyeJay, That sounds unusual indeed.
#943 [22:09] <AyeJay> It is, specially that I don't get the usual forgot password email too... :(
#944 [22:10] <AyeJay> I have all the required verification to verify that I own the account and the game and I have access to my emails, yet I still can't get my password reset
#945 [22:10] <Capfan67> AyeJay, Getting these kinds of questions regularly, I tested the "forgot password" request just yesterday. I received the email almost immediately. Perhaps a problem with your email filters or host?
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#948 [22:10] <AyeJay> I have two accounts, gmail and hotmail
#949 [22:11] <AyeJay> Both aren't getting the email
#950 [22:11] <AyeJay> Though I only have the transaction ID of purchase of the game for one account not both
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#954 [22:15] <Capfan67> AyeJay, Just a thought: We've help a number of people clear malicious software from their computer that redirects traffic to Mojang.com. Have you tried the password reset request from a mobile device or computer that doesn't have Minecrft loaded?
#955 [22:17] * ZachYousha [webchat@c-73-247-16-29.hsd1.il.comcast.net] has joined #minecrafthelp
#956 [22:17] <ZachYousha> Help! https://paste.ubuntu.com/p/4yX8xQJspg/plain/
#957 [22:17] <Capfan67> ZachYousha, Do you have D3Dgear?
#958 [22:18] <ZachYousha> Capfan67 No
#959 [22:18] <Capfan67> ZachYousha, Ok. It's the common cause for that error.
#960 [22:19] <ZachYousha> Capfan67 thanks for helping me through this
#961 [22:19] <Capfan67> ZachYousha, Let's see if you have an incompatible software loaded that might be causing it:
#962 [22:19] <Capfan67> ??> ZachYousha tools/hjt
#963 [22:19] <Absol> ZachYousha: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#964 [22:19] <Absol> ZachYousha: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#965 [22:19] <ZachYousha> Absol ok\
#966 [22:22] <ZachYousha> https://paste.ubuntu.com/p/XNHkb7ZywX/
#967 [22:22] <AyeJay> Capfan67 Sorry was away, I am sure that my PC is clean but I will try turning off some extension that might cause the website to not run properly and will see.
#968 [22:23] <Capfan67> ZachYousha, The only incompatible software I see is Discord. Make sure the Discord Overlay is disabled.
#969 [22:23] <ZachYousha> how do I do that
#970 [22:23] <ZachYousha> Capfan67
#971 [22:24] <ZachYousha> wait I did it
#972 [22:24] <ZachYousha> now what
#973 [22:24] <Capfan67> ZachYousha, Discord > Click the Gear on the bottom next to your name > Click Overlay on the left > Slide the "Enable" slider to the left (off).
#974 [22:25] <ZachYousha> Capfan67 thanks.
#975 [22:25] <Capfan67> ZachYousha, If you found it was on, and have now turned it off, test minecraft.
#976 [22:25] <ZachYousha> before I test it out, should i restart my pc or anything, or is this fine
#977 [22:26] <Capfan67> ZachYousha, You shouldn't need to restart.
#978 [22:26] <ZachYousha> Capfan67 ok imma try it 1 sec
#979 [22:26] <AyeJay> Tried turning off extensions, used a different browser still no forgot email.
#980 [22:27] <Capfan67> AyeJay, Are you familiar enough with computers to check your hosts file?
#981 [22:27] <AyeJay> yea
#982 [22:27] <AyeJay> will do so
#983 [22:27] <Capfan67> AyeJay, Make sure there are no entries for Mojang.com
#984 [22:29] <AyeJay> None
#985 [22:30] <Capfan67> AyeJay, Ok, it was a bit of a long shot.
#986 [22:30] <AyeJay> Clean as it should and can be
#987 [22:30] <AyeJay> I am using proper dns, and all internals work fine
#988 [22:31] <Capfan67> AyeJay, There's a stolen alt account program that people have been (foolishly) installing. It updates the hosts file and runs logins and web traffic through it's own servers. Just making sure that wasn't the issue here.
#989 [22:31] <AyeJay> No worries there
#990 [22:32] <AyeJay> I will just have to wait for the new email response, I just dislike that my previous message didn't get a response
#991 [22:32] <Capfan67> AyeJay, I can imagine how frustrating that must be.
#992 [22:33] <AyeJay> I ensured that all my email spam and block list are cleared, I just don't understand how the forgot system doesn't work
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#994 [22:35] * Sabriel [webchat@mta-24-26-7-86.mi.rr.com] has quit. (Quit: webchat.esper.net)
#995 [22:38] <ZachYousha> Capfan67 it worked for a while and then crashed again
#996 [22:38] <ZachYousha> with crash dumps error
#997 [22:39] <Capfan67> ZachYousha, Let's look at your crash report:
#998 [22:39] <Capfan67> ??> ZachYousha launcher/crash-log
#999 [22:39] <Absol> ZachYousha: We need to see your crash log, which is created after a crash.
#1000 [22:39] <Absol> ZachYousha: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1001 [22:41] <ZachYousha> Absol Capfan67 https://paste.ubuntu.com/p/m9XRmfMB6b/
#1002 [22:44] <Capfan67> ZachYousha, This appears to be 1.12 Forge. Does 1.13.2 also crash?
#1003 [23:04] * CJ [webchat@108-221-171-29.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1004 [23:05] <CJ> I need help retrieving my minecraft login details
#1005 [23:06] <Capfan67> ??> cj account/send-email
#1006 [23:06] <Absol> CJ: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1007 [23:06] <Absol> CJ: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1008 [23:07] <CJ> what if i cant get or have my transaction ID?
#1009 [23:08] <Capfan67> CJ, The transaction ID makes account recovery easy. If you don't have it, you still need to verify ownership. Ask Mojang for an Alternate Verification Method.
#1010 [23:08] <CJ> ok thanks
#1011 [23:43] * Stuxnet_1998 [webchat@47-216-142-118.bhcycmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1012 [23:43] <Stuxnet_1998> Hello. I need some help with a problem.
#1013 [23:44] <Stuxnet_1998> So I was making my account and was not paying any attention on what I was doing. I set my DOB to 5/8/2018 when it should be 1998. Is there any way I could fix this problem. It would be a big thanks.
#1014 [23:44] <Andrio> ??> Stuxnet_1998 account/send-email
#1015 [23:44] <Absol> Stuxnet_1998: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1016 [23:44] <Absol> Stuxnet_1998: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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