#1 [00:11] * bl0ck [webchat@71.129.77.104] has joined #minecrafthelp
#2 [00:13] <bl0ck> I was on my minecraft realm and when i switched the world on it it said failed, I tried resting it and using backups but every time it just kept on giving me the message failed is there anyway to fix this?
#3 [00:27] * Darell [webchat@c-73-57-29-180.hsd1.fl.comcast.net] has joined #minecrafthelp
#4 [00:28] <Darell> Yeah well basically when I try to join any minecraft server I Crash
#5 [00:28] <Darell> What do I do to stop the random Crashes
#6 [00:29] <Darell> ?
#7 [00:29] <Darell> ?
#8 [00:30] * Darell [webchat@c-73-57-29-180.hsd1.fl.comcast.net] has left #minecrafthelp
#9 [00:40] * AAHHH [webchat@cpe-24-168-197-141.sc.res.rr.com] has joined #minecrafthelp
#10 [00:41] <AAHHH> I can't log into my account I think the password was changed and the email I used was deactivated cause AOL sucks
#11 [00:55] * Edward [webchat@172.58.3.25] has joined #minecrafthelp
#12 [00:55] <Edward> Hello
#13 [00:55] <Edward> i need help with Minecraft multiplayer
#14 [00:55] <Andrio> ??> AAHHH account/send-email
#15 [00:55] <Absol> AAHHH: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#16 [00:55] <Absol> AAHHH: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#17 [00:55] <Edward> I need help
#18 [00:55] <Edward> With Minecraft multiplayer on iOS
#19 [00:56] <Edward> i Can’t play multiplayer
#20 [00:56] <AAHHH> I don't have the transaction id I bought the game a long time ago
#21 [00:56] <Edward> same
#22 [00:56] <Edward> But I need help with Multiplayer I can’t use it
#23 [00:57] <Edward> I’ve logged into Xbox and all that
#24 [00:57] <Edward> I’ve also made sure use cellular data was on
#25 [00:57] <Edward> Cuz i use cellular
#26 [00:58] * Edward [webchat@172.58.3.25] has quit. (Client Quit)
#27 [00:59] * Edward [webchat@172.58.3.25] has joined #minecrafthelp
#28 [01:00] <Edward> I Need help with Minecraft multiplayer
#29 [01:01] <Edward>
#30 [01:01] <Edward> •
#31 [01:01] <Edward> please help
#32 [01:01] <Edward> i Need help with Minecraft multiplayer on mobile
#33 [01:01] <Edward> Please
#34 [01:02] <Edward> I can’t even use multiplayer at all
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#36 [01:03] * Tatrinix [webchat@h52.182.90.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#37 [01:04] <bl0ck> I also tried shutting my realm down and it still did not work :/
#38 [01:07] * Edward [webchat@172.58.3.25] has joined #minecrafthelp
#39 [01:07] <Tatrinix> My launcher wont start
#40 [01:07] <Edward> Hello?
#41 [01:07] <Edward> I can’t use multiplayer
#42 [01:07] <Tatrinix> it keeps crashing
#43 [01:07] * Tatrinix [webchat@h52.182.90.75.dynamic.ip.windstream.net] has quit. (Client Quit)
#44 [01:07] <Edward> I can’t use multiplayer
#45 [01:07] <Edward> Can someone help?
#46 [01:08] <Edward> Please
#47 [01:08] <Edward> Hello?
#48 [01:09] <Edward> Hello?
#49 [01:10] * Edward [webchat@172.58.3.25] has quit. (Client Quit)
#50 [01:11] <bl0ck> never mind Microsoft just responded thanks if you tried to help tho bye
#51 [01:11] * bl0ck [webchat@71.129.77.104] has quit. (Quit: webchat.esper.net)
#52 [01:27] * Cole [webchat@c-98-211-126-160.hsd1.de.comcast.net] has quit. (Quit: webchat.esper.net)
#53 [01:33] * Gamingboy_2 [webchat@p5DD6620E.dip0.t-ipconnect.de] has joined #minecrafthelp
#54 [01:34] <Gamingboy_2> Minecraft can not download a version. The downloaded file could not be saved. gd_gb.lang
#55 [01:39] * jrminecrat [webchat@host217-35-251-183.range217-35.btcentralplus.com] has joined #minecrafthelp
#56 [01:41] <jrminecrat> hi, i am having trouble logging in to my account. i haven't done so in a while but have never changed my password.Its not accepting my password on log in. when i try the reset password option i am not receiving any emails. Mojang support are saying about 4 week to respond.. was hoping to get it resolved much sooner.
#57 [01:44] <Gamingboy_2> Minecraft can not download a version. The downloaded file could not be saved. gd_gb.lang
#58 [01:49] * jrminecrat [webchat@host217-35-251-183.range217-35.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#59 [02:05] * Nemesis1907 [webchat@dup-201-97-54-251.prod-dial.com.mx] has joined #minecrafthelp
#60 [02:07] <Nemesis1907> Hi! well a few years ago my mail was hacked (2012) and my minecraft account was created by this mail and i never could change the email because i didn´t have the possibility to enter again to my mail because i forgot the minecraft security questions and now i can´t enter to my account
#61 [02:08] <Nemesis1907> Because the launcher and mojang says "Wrong password"
#62 [02:13] <Andrio> ??> Nemesis1907 account/send-email
#63 [02:13] <Absol> Nemesis1907: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#64 [02:13] <Absol> Nemesis1907: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#65 [02:15] * bqtu [webchat@host-212-252-83-10.reverse.superonline.net] has joined #minecrafthelp
#66 [02:15] <bqtu> hello, i came across a 1.13 bug today
#67 [02:15] <bqtu> i wanted to point it out
#68 [02:17] <Andrio> bqtu, might already be on https://bugs.mojang.com/
#69 [02:20] <bqtu> i could not find it,
#70 [02:21] * bqtu [webchat@host-212-252-83-10.reverse.superonline.net] has quit. (Quit: webchat.esper.net)
#71 [02:23] * AAHHH [webchat@cpe-24-168-197-141.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
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#73 [02:29] * Edward [webchat@ip-174-155-112-196.pools.spcsdns.net] has joined #minecrafthelp
#74 [02:30] <Edward> Help please
#75 [02:30] * Edward [webchat@ip-174-155-112-196.pools.spcsdns.net] has quit. (Client Quit)
#76 [02:51] * dark [webchat@pool178-48.cable.tolna.net] has joined #minecrafthelp
#77 [02:51] <dark> hi
#78 [02:53] <dark> ?
#79 [02:55] <dark> so when i start my game its keep on crashing after i pressed the play botton
#80 [03:02] * biglucf18 [webchat@p4FE5E6E2.dip0.t-ipconnect.de] has joined #minecrafthelp
#81 [03:02] * Nick9 [webchat@82-69-3-254.dsl.in-addr.zen.co.uk] has joined #minecrafthelp
#82 [03:03] <biglucf18> Hello. I can log in to the Minecraft Luncher. But can not join on server. I should convert the account. I do not know any more email from the Accouint. The account is determined 5-6 years old
#83 [03:04] <Nick9> Hi, I've got a problem with booting up minecraft, it appears that when I click play on the launcher, an error occurs that it says unable to save download 1.13.2.jar
#84 [03:08] * biglucf18 [webchat@p4FE5E6E2.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#85 [03:22] * Wait7 [webchat@p5DF4DA73.dip0.t-ipconnect.de] has joined #minecrafthelp
#86 [03:23] * Wait7 [webchat@p5DF4DA73.dip0.t-ipconnect.de] has quit. (Client Quit)
#87 [03:41] * qwee95802 [webchat@110.10.110.227] has joined #minecrafthelp
#88 [03:42] <qwee95802> jgut8
#89 [04:17] * Hello123 [webchat@ip2505f2fc.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#90 [04:19] * Hello123 [webchat@ip2505f2fc.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#91 [04:19] * Mei [webchat@187.57.127.176.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#92 [04:23] <Mei> So I need to verify my daughters account but it says that the email of my daughter is wrong but the point is that we don´t remember that we have used a email for my daughter.
#93 [04:23] * Bacon [webchat@host81-155-71-115.range81-155.btcentralplus.com] has joined #minecrafthelp
#94 [04:23] <Bacon> i came here to see if you know why minecraft isnt working for me
#95 [04:26] * Bacon [webchat@host81-155-71-115.range81-155.btcentralplus.com] has quit. (Client Quit)
#96 [04:35] * TomN [webchat@085081054080.dynamic.telenor.dk] has joined #minecrafthelp
#97 [04:36] <TomN> Hi i need help my game crash. and i cant start it, its Java version
#98 [04:38] <TomN> And it give me a report off crack. Help
#99 [04:39] * Vedranic [webchat@D966961B.cm-22.dynamic.ziggo.nl] has joined #minecrafthelp
#100 [04:40] <Vedranic> Hello
#101 [04:40] <Vedranic> i have an error that i can not join servers on minecraft
#102 [04:40] <Vedranic> io.netty.channel.AbstactChannel$AnnotatedConnectException
#103 [04:41] <TomN> me to
#104 [04:42] <Vedranic> i have my firewall even turned completely off when i try to make the connection to my friends server
#105 [04:42] <TomN> #minecrafthelp i cant play the game - it crash every ti,e. when it try to go to the server. its Java i play at
#106 [04:43] <TomN> me to and i tryed for dayes now to send report but they dont fix it.. and Java just released a new update and still not working… FIX it
#107 [04:43] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#108 [04:44] <TomN> or repay for game
#109 [04:44] <Vedranic> i think you might need to contact mojang if you want to get your money back
#110 [04:45] * SAnd [webchat@node-ix3.pool-101-108.dynamic.totbroadband.com] has joined #minecrafthelp
#111 [04:45] <SAnd> I can't play minecraft
#112 [04:45] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. (Client Quit)
#113 [04:46] <TomN> yeah but this is not just me i can see many forums that this is a big problem
#114 [04:46] <SAnd> Unable to save download. bubble2.ogg
#115 [04:46] <SAnd> how to fix
#116 [04:47] * SAnd [webchat@node-ix3.pool-101-108.dynamic.totbroadband.com] has quit. (Client Quit)
#117 [04:49] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
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#127 [05:31] * rakjongpal [webchat@14.7.99.113] has joined #minecrafthelp
#128 [05:32] <rakjongpal> hello
#129 [05:32] <rakjongpal> hello
#130 [05:32] * rakjongpal [webchat@14.7.99.113] has left #minecrafthelp
#131 [05:42] * greeedo [webchat@d58-106-229-82.riv800.nsw.optusnet.com.au] has joined #minecrafthelp
#132 [05:43] <greeedo> Hi
#133 [05:43] * greeedo [webchat@d58-106-229-82.riv800.nsw.optusnet.com.au] has quit. (Client Quit)
#134 [05:46] * yyingg [webchat@60.52.106.233] has joined #minecrafthelp
#135 [05:48] <yyingg> Hi, I bought a code for a friend. He redeemed the wrong edition, does anyone knows if he can change the edition? (he's supposed to redeem Windows but he redeemed Java edition) thanks!
#136 [05:55] * Opale [webchat@176-155-225-111.abo.bbox.fr] has joined #minecrafthelp
#137 [05:55] <Opale> https://paste.ubuntu.com/p/NdZMdyjp4P/
#138 [06:14] * Rhy [webchat@121-75-155-60.dyn.vf.net.nz] has joined #minecrafthelp
#139 [06:17] * Rhy [webchat@121-75-155-60.dyn.vf.net.nz] has quit. (Client Quit)
#140 [06:18] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#141 [06:30] * vptank [webchat@host86-191-41-25.range86-191.btcentralplus.com] has joined #minecrafthelp
#142 [06:33] <vptank> Hello, I have a problem with my account. I have access to it but yet I have no way of changing my skin. I have tried to link to a Mojang account and am afraid either my account has no email linked to it or I just can't remember the email. There's a very good chance it's an email I no longer have access to since this account is quite old. I just wan
#143 [06:33] <vptank> t to get back to playing some Minecraft with a skin that I actually like, thank you.
#144 [06:34] * vptank [webchat@host86-191-41-25.range86-191.btcentralplus.com] has quit. (Client Quit)
#145 [06:39] * Bonezudo [webchat@c911cecb.virtua.com.br] has joined #minecrafthelp
#146 [06:40] * Bonezudo [webchat@c911cecb.virtua.com.br] has quit. (Client Quit)
#147 [06:55] * Alyss [webchat@34.ip.rt1.fiber.devices.net.pl] has joined #minecrafthelp
#148 [06:55] * Porkyle [~Porkyle@37-33-0-245.bb.dnainternet.fi] has quit. (Ping timeout: 189 seconds)
#149 [06:56] <Alyss> Hello, i claimed my windows10 edition (i had java edition since 2014) and it unlocked only trail-version of win10 edition. Should it be like that? Im not getting full verison? Maybe i've done something wrong?
#150 [06:57] * Porkyle [~Porkyle@87-93-42-145.bb.dnainternet.fi] has joined #minecrafthelp
#151 [06:58] <tyteen4a03> Alyss: how did you redeem the Windows 10 Edition code?
#152 [06:58] <Alyss> From mojang account to windows account by direct pages from mojang help FAQ
#153 [06:59] <tyteen4a03> ??> Alyss account/support/microsoft
#154 [06:59] <Absol> Alyss: To contact Xbox support, click here: https://support.xbox.com
#155 [06:59] <Alyss> okay, thanks guys, have a nice day
#156 [07:01] * Alyss [webchat@34.ip.rt1.fiber.devices.net.pl] has quit. (Quit: webchat.esper.net)
#157 [07:10] * artisticDevil [webchat@76-164-247-68.harlanonline.net] has joined #minecrafthelp
#158 [07:11] <artisticDevil> Hello, so I've tried getting into my account, to reset my password, but even after 15 minutes I have yet to get any email.
#159 [07:13] * artisticDevil [webchat@76-164-247-68.harlanonline.net] has quit. (Client Quit)
#160 [07:30] * Porkyle [~Porkyle@87-93-42-145.bb.dnainternet.fi] has joined #minecrafthelp
#161 [07:33] * Porkyle_ [~Porkyle@37-33-93-236.bb.dnainternet.fi] has joined #minecrafthelp
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#163 [07:49] * Epsilon6 [webchat@customer-145-14-109-141.stosn.net] has joined #minecrafthelp
#164 [07:49] * Epsilon6 is now known as Epsilon_Sensei
#165 [07:51] <Epsilon_Sensei> I keep getting stuck in the loading screen when i try to launch in to a singleplayer world or a server, i need help
#166 [08:02] <Epsilon_Sensei> I keep getting stuck in the loading screen when i try to launch in to a singleplayer world or a server, i need help
#167 [08:12] * Bryce [webchat@cable-117-165.sssnet.com] has joined #minecrafthelp
#168 [08:12] <Bryce> Um, hello?
#169 [08:13] * Foenich [webchat@p54962D21.dip0.t-ipconnect.de] has joined #minecrafthelp
#170 [08:13] * Bryce [webchat@cable-117-165.sssnet.com] has quit. (Client Quit)
#171 [08:13] <Foenich> what if i dont know my username from way back then
#172 [08:20] * Foenich [webchat@p54962D21.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
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#175 [09:03] * yyingg [webchat@60.52.106.233] has quit. (Quit: webchat.esper.net)
#176 [09:04] * Feerhat [webchat@x4db703dd.dyn.telefonica.de] has joined #minecrafthelp
#177 [09:04] * Feerhat [webchat@x4db703dd.dyn.telefonica.de] has quit. (Client Quit)
#178 [09:06] * Blaicalico5 [webchat@12.155.239.188.dynamic.jazztel.es] has joined #minecrafthelp
#179 [09:06] <Blaicalico5> https://paste.ubuntu.com/p/5rQk8FDwjR/
#180 [09:06] <Blaicalico5> Can you help me?
#181 [09:17] * smit [webchat@cpe-46-164-13-4.dynamic.amis.net] has joined #minecrafthelp
#182 [09:18] <smit> I would like to refund Minecraft
#183 [09:18] * smit [webchat@cpe-46-164-13-4.dynamic.amis.net] has quit. (Client Quit)
#184 [09:28] * delaney [webchat@64-184-10-21.bb.hrtc.net] has joined #minecrafthelp
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#186 [09:55] * DigimonKaiser [webchat@HSI-KBW-109-192-251-104.hsi6.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#187 [09:56] * DigimonKaiser [webchat@HSI-KBW-109-192-251-104.hsi6.kabel-badenwuerttemberg.de] has quit. (Client Quit)
#188 [09:58] * ondra123 [webchat@nat-126.starnet.cz] has joined #minecrafthelp
#189 [09:59] <ondra123> welcome to the sever
#190 [10:00] <ondra123> how to get a creative on my server
#191 [10:00] * ondra123 [webchat@nat-126.starnet.cz] has quit. (Client Quit)
#192 [10:08] * AlMensier [webchat@host-109-89-176-131.dynamic.voo.be] has joined #minecrafthelp
#193 [10:08] * Next4King [webchat@adpg1.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#194 [10:09] <AlMensier> Hi! Is there someone ready to help here ? :)
#195 [10:10] <Next4King> I need help with my account because i cant get my email with password reset.
#196 [10:13] * BubaHuba [webchat@ip-186-134.ejedrzejow.pl] has joined #minecrafthelp
#197 [10:13] <BubaHuba> I can not log in or messages arrive
#198 [10:13] <BubaHuba> Help
#199 [10:15] * juliangaming04 [webchat@194.132.211.115] has joined #minecrafthelp
#200 [10:15] <juliangaming04> hello
#201 [10:15] <BubaHuba> Hi
#202 [10:15] <BubaHuba> help
#203 [10:15] <juliangaming04> i want to refund minecraft pc
#204 [10:16] <Next4King> I need help with my account because i cant get my email with password reset.
#205 [10:16] <juliangaming04> hello
#206 [10:16] <juliangaming04> i wnat to refund minecraft java
#207 [10:16] <Next4King> you cant
#208 [10:16] * BubaHuba [webchat@ip-186-134.ejedrzejow.pl] has quit. (Client Quit)
#209 [10:17] * Next4King [webchat@adpg1.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#210 [10:17] * Voodoobop [webchat@100.14.244.40] has joined #minecrafthelp
#211 [10:17] <juliangaming04> yes it said that i can refund to 14 days after pruchasing
#212 [10:17] * Matus [webchat@cpe-186-18-34-140.telecentro-reversos.com.ar] has joined #minecrafthelp
#213 [10:18] <Matus> Hello, i have a problem, with my friend we are trying to connect to each other server, but it keeps on "loading terrain" and then we get disconnected, what could it be? we are using logmein hamachi btw
#214 [10:20] <juliangaming04> hello i need to refund
#215 [10:20] <thgilfodrol> Matus: hamachi is unsupported here- have you tried port forwarding?
#216 [10:20] <Voodoobop> hello. Dad here. I have been tasked with making minecraft work on my sons tablet. Fairly new Levano tablet. MC worked just before Xmas. We have tried to uninstall and reinstall. Hasn't worked. I"ve been reading boards, but haven't found an answer yet. We are in the same boat as "the icon launches the game, it eventually brings up a white
#217 [10:20] <Voodoobop> screen, gets as far as the "MC" loading status bar....then closes"
#218 [10:20] <thgilfodrol> ??> juliangaming04 account/refund
#219 [10:20] <Absol> juliangaming04: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#220 [10:20] * juliangaming04 [webchat@194.132.211.115] has quit. (Quit: webchat.esper.net)
#221 [10:21] <Matus> +thgilfodrol how can i do that?
#222 [10:23] <thgilfodrol> Matus: there is an overview at https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server#Port_forwarding
#223 [10:23] * steve [webchat@188-085-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#224 [10:24] <steve> hello i have a problem connecting to servers in mc it says: io.netty.channel.abstractchannel$annotadedconnectexception: connection timed out: no further information. how do i fix this?
#225 [10:25] <thgilfodrol> steve: which server?
#226 [10:25] <steve> extremecraft
#227 [10:25] <thgilfodrol> steve: what's the address?
#228 [10:25] <steve> play.extremecraft.net
#229 [10:25] <AlMensier> Same problem as Steve
#230 [10:25] <steve> or .org
#231 [10:26] <AlMensier> But on play.rinaorc.com
#232 [10:26] <thgilfodrol> Voodoobop: can you try turning wifi off, then launching the game again?
#233 [10:26] <steve> play.rinaorc.com works fine
#234 [10:27] <steve> only extremecraft is doing this
#235 [10:27] <thgilfodrol> steve: that server appears to be blacklisted due to eula violations
#236 [10:27] <steve> is there a way i can still play on it?
#237 [10:27] <thgilfodrol> steve: there is no officially supported way to do so
#238 [10:27] <thgilfodrol> AlMensier: can you try connecting to thgil.ganks.me (1.13.2 test server)?
#239 [10:28] <AlMensier> i'll
#240 [10:28] <steve> wierd because my brother can connect to it just fine on the same network
#241 [10:28] <AlMensier> I have the error report btw
#242 [10:29] <AlMensier> it works
#243 [10:30] <AlMensier> Maybe i can send u the report ?
#244 [10:30] <thgilfodrol> AlMensier: what error report?
#245 [10:30] <AlMensier> https://paste.ubuntu.com/p/vGpXDWBKt9/
#246 [10:31] <AlMensier> the log report ? (english isn't my native language, sorry)
#247 [10:31] <Voodoobop> +thgilfodrol thank you! turning off the wi fi worked for a min. then turned off. at least we got to the MC home screen!
#248 [10:31] * Vladzy [webchat@5e0788d1.bb.sky.com] has joined #minecrafthelp
#249 [10:32] <thgilfodrol> Voodoobop: your issue appears to be caused by a bug with XBL signin at launch, https://bugs.mojang.com/browse/MCPE-29021
#250 [10:32] <thgilfodrol> Voodoobop: there are a couple solutions that worked for other people you can try in the comments
#251 [10:32] <Vladzy> hi. my minecraft keeps crashing every time i start it up and i cant find out why. i have tried changing the RAM, the resolution and uninstalled and re installed java many times. anyone know how to help?
#252 [10:32] * steve [webchat@188-085-045-062.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#253 [10:33] <thgilfodrol> Voodoobop: it'd also be super helpful if you make an account and add a comment providing the exact model number and android version for your tablet
#254 [10:33] <thgilfodrol> ??> Vladzy launcher/log-txt
#255 [10:33] <Absol> Vladzy: We need to see your full launcher log, which is created in the game directory.
#256 [10:33] <Absol> Vladzy: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#257 [10:33] <Voodoobop> +thgilfodrol thank you. I'll head over and try them. appreciate it
#258 [10:33] <thgilfodrol> Voodoobop: no problem, good luck
#259 [10:35] <Vladzy> https://paste.ubuntu.com/p/RpvShw8myS/
#260 [10:35] <thgilfodrol> AlMensier: have you tried bringing up the issue with the server's staff?
#261 [10:36] * Blaicalico5 [webchat@12.155.239.188.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#262 [10:36] <thgilfodrol> ??> Vladzy launcher/log
#263 [10:36] <Absol> Vladzy: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#264 [10:36] * makram [webchat@bzq-79-177-116-205.red.bezeqint.net] has joined #minecrafthelp
#265 [10:37] <makram> my account is hacked
#266 [10:37] <AlMensier> thgilfodrol No, how i'm supposed to do ?
#267 [10:37] <thgilfodrol> ??> makram account/hacked
#268 [10:37] <Absol> makram: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#269 [10:37] <Absol> makram: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#270 [10:37] * Shemmo [webchat@staticline-31-182-242-200.toya.net.pl] has joined #minecrafthelp
#271 [10:38] <thgilfodrol> AlMensier: make a post on their forums, see if it's been a routine issue on their end
#272 [10:38] <thgilfodrol> AlMensier: it's a possibility if you only encounter issues with that particular server
#273 [10:39] <Shemmo> Hello, can somebody help me, I can't login to my account, I tried resetting password, but I am not getting email with link to reset
#274 [10:39] <thgilfodrol> Shemmo: what is your username?
#275 [10:39] * Vladzy [webchat@5e0788d1.bb.sky.com] has quit. (Quit: webchat.esper.net)
#276 [10:40] <Shemmo> ahh that's difficult to say
#277 [10:40] <Shemmo> it should be shemmo
#278 [10:40] <thgilfodrol> Shemmo: looks like it. have you tried checking junk and spam?
#279 [10:41] <thgilfodrol> Shemmo: what email provider do you use?
#280 [10:41] <AlMensier> thgilfodrol I'll try, thanks for help
#281 [10:41] <Shemmo> yes, gmail
#282 [10:42] <Shemmo> I don't know what is going on, I was trying many different passwords to log in, because I don't if I changed, but noone works
#283 [10:43] <Shemmo> and also tried to get an email on everyone of my email accounts
#284 [10:43] <Shemmo> a there is nothing
#285 [10:44] * AlMensier [webchat@host-109-89-176-131.dynamic.voo.be] has quit. (Quit: webchat.esper.net)
#286 [10:46] * Moon [webchat@187.85.194.83] has joined #minecrafthelp
#287 [10:46] <thgilfodrol> ??> Shemmo account/send-email
#288 [10:46] <Absol> Shemmo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#289 [10:46] <Absol> Shemmo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#290 [10:47] <Moon> The email of my account is changed...
#291 [10:47] <thgilfodrol> ??> Moon account/send-email
#292 [10:47] <Absol> Moon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#293 [10:47] <Absol> Moon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#294 [10:47] <Moon> ok, sorry
#295 [10:47] * Moon [webchat@187.85.194.83] has quit. (Client Quit)
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#297 [10:58] * woolminotaur442 [webchat@c-73-117-96-47.hsd1.oh.comcast.net] has joined #minecrafthelp
#298 [11:00] <woolminotaur442> hi I just got the java edition of Minecraft and it won't download and an error message keeps showing up can you help
#299 [11:14] * Matus [webchat@cpe-186-18-34-140.telecentro-reversos.com.ar] has joined #minecrafthelp
#300 [11:14] <Matus> Hello, i have a problem with my server, my Friends cant connect to it
#301 [11:15] <Matus> im not using hamachi, i have done port forwarding
#302 [11:28] * Jbringle [webchat@108-236-126-7.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#303 [11:28] <Jbringle> Is it possible to recover an account that was given to me by a friend and I haven't been in contact with him in 3 years?
#304 [11:28] * Stelios [webchat@62-151-104.netrun.cytanet.com.cy] has joined #minecrafthelp
#305 [11:33] * fbiaacl [webchat@91.253.246.221] has joined #minecrafthelp
#306 [11:33] <fbiaacl> hey everyone. I've always logged in, for years, with my account
#307 [11:33] <fbiaacl> now it says my password is wrong and is not sending me an email for resetting it. happens?
#308 [11:36] <fbiaacl> =(
#309 [11:38] <Stelios> i have a problem with my old map. when i open this map after a few minutes she writes (GAME CRASH) in all P.C where i have tried. what i can do?? sorry for my english is from translate
#310 [11:41] * josh7 [webchat@host-78-148-117-167.as13285.net] has joined #minecrafthelp
#311 [11:42] * Vladzy [webchat@5e0788d1.bb.sky.com] has joined #minecrafthelp
#312 [11:42] * josh7 [webchat@host-78-148-117-167.as13285.net] has quit. (Client Quit)
#313 [11:42] <Vladzy> https://paste.ubuntu.com/p/RpvShw8myS/
#314 [11:42] <Vladzy> here it is
#315 [11:43] * Klebsiella [webchat@75-128-81-89.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#316 [11:44] <Klebsiella> Hello, I'm getting the io.netty.channel error whenever I try to connect to a server.
#317 [11:44] <Klebsiella> Anyone know how to solve this?
#318 [11:45] <Vladzy> Absol heres the link https://paste.ubuntu.com/p/RpvShw8myS/
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#327 [12:23] <Stelios> vladzy this is my answer (https://paste.ubuntu.com/p/RpvShw8myS/)
#328 [12:23] <Stelios> ???
#329 [12:23] * themstrassasin [webchat@78-23-249-212.access.telenet.be] has joined #minecrafthelp
#330 [12:23] <themstrassasin> my account is hacked
#331 [12:23] * Webchat_91876 [webchat@BSN-142-198-103.static.siol.net] has joined #minecrafthelp
#332 [12:23] * Espercorn kicked Webchat_91876 from #minecrafthelp (Reason: ebchat_91876 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#333 [12:24] <themstrassasin> wat should i do now?
#334 [12:27] * Ana46 [webchat@BSN-142-198-103.static.siol.net] has joined #minecrafthelp
#335 [12:27] <Ana46> Hello! I've been trying to install minecraft on windows 8.1., but the file is zipped and I cant unzip it. It always demand some kind of password that i don't have.
#336 [12:30] <themstrassasin> usless
#337 [12:30] * themstrassasin [webchat@78-23-249-212.access.telenet.be] has quit. (Quit: webchat.esper.net)
#338 [12:32] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#339 [12:38] * kylan [webchat@c-73-108-15-20.hsd1.tn.comcast.net] has joined #minecrafthelp
#340 [12:39] <kylan> Helllo! I'm running a server on Ubuntu and I wanted to install computercraft (or an alternative if need be). I'm running 1.13.2 but i got a bit lost. I was wondering if someone could help?
#341 [12:39] <mattym> ??> kylan mods
#342 [12:39] <Absol> kylan: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#343 [12:40] <kylan> sorry, the mod's support page linked here.
#344 [12:40] * will1 [webchat@b0fbf6de.bb.sky.com] has joined #minecrafthelp
#345 [12:40] <will1> heloo
#346 [12:41] * kylan [webchat@c-73-108-15-20.hsd1.tn.comcast.net] has quit. (Client Quit)
#347 [12:41] * will1 [webchat@b0fbf6de.bb.sky.com] has quit. (Client Quit)
#348 [12:43] <Ana46> Hello! I've been trying to install minecraft on windows 8.1., but the file is zipped and I cant unzip it. It always demand some kind of password that i don't have.
#349 [12:43] <mattym> Ana46, Are you using the official installer?
#350 [12:43] <Ana46> yes
#351 [12:44] <mattym> Ana46, Seems not, because that is not how its distributed.
#352 [12:45] <Ana46> well i went on official mojang site, logged in and clicked install minecraft for windows
#353 [12:45] <mattym> Ana46, What browser are you using?
#354 [12:46] <Ana46> chrome
#355 [12:46] * Braden [webchat@c-73-210-40-56.hsd1.il.comcast.net] has joined #minecrafthelp
#356 [12:46] <mattym> Ana46, What is the full name of the file that was downloaded?
#357 [12:47] <Ana46> MinecraftInstaller.msi
#358 [12:47] <mattym> Ana46, Have you tried just double clicking and running it?
#359 [12:47] <Braden> No file downloaded I just keep getting an error code 805306369 and im trying to get my minecraft to work ive done evry thing i could find so im hoping you can help
#360 [12:48] <mattym> ??> Braden tools/hjt
#361 [12:48] <Absol> Braden: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#362 [12:48] <Absol> Braden: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#363 [12:48] <Ana46> yeah, but it always opens the FreeZip Viewer
#364 [12:49] <mattym> Ana46, Then at some point you mistakenly told that program it could run .msi files.
#365 [12:49] <Braden> https://paste.ubuntu.com/
#366 [12:49] <Braden> did i doo it right?
#367 [12:49] <mattym> Ana46, Uninstall the FreeZip viewer and the issue should be solved.
#368 [12:50] <Ana46> I'll try, thank you
#369 [12:50] <mattym> Braden, No, we need the full link, make sure you have entered all the info and hit the Paste! button on the page.
#370 [12:50] <Braden> https://paste.ubuntu.com/p/ysj4cPvFXb/
#371 [12:51] <mattym> ??> Braden av/adwcleaner
#372 [12:51] <Absol> Braden: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#373 [12:51] <Absol> Braden: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#374 [12:52] <Braden> ok are you sure this program isnt gonna break my pc? just making sure
#375 [12:52] <mattym> Braden, Yes
#376 [12:52] <Braden> yes is isnt?
#377 [12:53] <mattym> Braden, Its a tool to remove harmful or unwanted software, it will not cause any issues.
#378 [12:53] <Braden> k ill download
#379 [12:53] * NekoVerseYT [webchat@c-73-145-149-126.hsd1.mi.comcast.net] has joined #minecrafthelp
#380 [12:53] <NekoVerseYT> MY account was hacked
#381 [12:54] <mattym> ??> NekoVerseYT account/hacked
#382 [12:54] <Absol> NekoVerseYT: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#383 [12:54] <Absol> NekoVerseYT: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#384 [12:54] * minecraft28744 [webchat@96.160.163.191.isp.timbrasil.com.br] has joined #minecrafthelp
#385 [12:54] <NekoVerseYT> I don't have access to the transaction ID because its on a old card we no longer have access to
#386 [12:55] <mattym> ??> NekoVerseYT account/trans-id
#387 [12:55] <Absol> NekoVerseYT: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#388 [12:55] * minecraft28744 [webchat@96.160.163.191.isp.timbrasil.com.br] has quit. (Client Quit)
#389 [12:55] <mattym> NekoVerseYT, If you cannot find it with the steps in the link Absol provided, then ask for an alternative means of verification when contacting Mojang.
#390 [12:56] <NekoVerseYT> alright but what if the hacker changed my verification questions
#391 [12:56] <mattym> NekoVerseYT, You will need to speak with Mojang about it, we cannot help with account issues.
#392 [12:56] <NekoVerseYT> ok thanks
#393 [12:57] * NekoVerseYT [webchat@c-73-145-149-126.hsd1.mi.comcast.net] has quit. (Client Quit)
#394 [13:01] * greetingcard [webchat@91-157-169-139.elisa-laajakaista.fi] has joined #minecrafthelp
#395 [13:01] <greetingcard> hiiiii
#396 [13:01] <greetingcard> i need help
#397 [13:02] <greetingcard> i try to login to a server but it just basically says can't authenticate your connection
#398 [13:02] <greetingcard> or something
#399 [13:02] <greetingcard> like that
#400 [13:02] <mattym> ??> greetingcard launcher/relog
#401 [13:02] <Absol> greetingcard: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#402 [13:02] <greetingcard> thanks
#403 [13:03] * Braden [webchat@c-73-210-40-56.hsd1.il.comcast.net] has joined #minecrafthelp
#404 [13:03] <greetingcard> omg thats the reason just like few days ago i changed my name
#405 [13:03] <greetingcard> and forgot to log out aand log in again
#406 [13:03] <greetingcard> wow ty
#407 [13:03] <Braden> ok done now what
#408 [13:04] <mattym> Braden, Check the game again
#409 [13:05] * greetingcard [webchat@91-157-169-139.elisa-laajakaista.fi] has quit. (Client Quit)
#410 [13:05] * Rhinoleader [webchat@035-138-187-132.dhcp.bhn.net] has joined #minecrafthelp
#411 [13:06] <Rhinoleader> So i bought Minecraft with an email that i previously deleted is there anything i can do to play the game?
#412 [13:07] <mattym> Rhinoleader, Do you not longer know the login info?
#413 [13:07] <Braden> Wow thx!!
#414 [13:07] <Rhinoleader> Well i know the Email but i deleted it from Google's services
#415 [13:07] * Braden [webchat@c-73-210-40-56.hsd1.il.comcast.net] has quit. (Client Quit)
#416 [13:07] <mattym> Rhinoleader, That should not prevent you from logging into the game if you still know the info.
#417 [13:08] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. (Ping timeout: 190 seconds)
#418 [13:08] <Rhinoleader> Ok i just need to figure out the password then lmao
#419 [13:08] <mattym> Rhinoleader, So you dont know the info?
#420 [13:08] <Rhinoleader> Well i figured without the email i figured i was screwed
#421 [13:09] <Rhinoleader> So yes i dont know the info
#422 [13:09] <mattym> ??> Rhinoleader account/send-email
#423 [13:09] <Absol> Rhinoleader: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#424 [13:09] <Absol> Rhinoleader: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#425 [13:09] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#426 [13:09] * fbiaacl [webchat@91.253.246.221] has quit. (Quit: webchat.esper.net)
#427 [13:12] <Rhinoleader> I cant check the email if i deleted the email from googles services
#428 [13:18] * aywth [webchat@c-107-2-43-205.hsd1.az.comcast.net] has joined #minecrafthelp
#429 [13:32] * rosehurst [webchat@CPEac202e16c073-CMac202e16c070.cpe.net.cable.rogers.com] has joined #minecrafthelp
#430 [13:34] <rosehurst> hey guys so basically i made this account 6 years ago and i cant remember my security questions. i tried to change them but i cant log into my email to reset it. if there's another way you guys can change my questions it would be great
#431 [13:36] * rosehurst [webchat@CPEac202e16c073-CMac202e16c070.cpe.net.cable.rogers.com] has quit. (Client Quit)
#432 [13:38] * underboy [webchat@76-220-58-149.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#433 [13:38] <Vladzy> Absol i got the stuff you wanted.
#434 [13:38] <Vladzy> https://paste.ubuntu.com/p/RpvShw8myS/
#435 [13:38] * Stelios [webchat@62-151-104.netrun.cytanet.com.cy] has quit. (Quit: webchat.esper.net)
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#441 [13:46] <JadeGamer28776> I try to open Minecraft Java but it keeps saying "Not responding" with a white screen background with Mojangs name on it. We uninstalled it and reinstalled it but the same problems keep happening.
#442 [13:49] * PrinceCaspian [webchat@99-100-16-81.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#443 [13:51] * Korbar [webchat@ip68-5-180-186.oc.oc.cox.net] has joined #minecrafthelp
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#445 [13:53] <Korbar> Hello. I'm having problems because my Minecraft display has started doing a red and green offset shadow/mirroring around all graphics. I've tried reinstalling client and server, updated graphics driver... any thoughts?
#446 [13:53] <mattym> Korbar, Did you turn on the 3D setting?
#447 [13:54] <Korbar> my 8yo son was trying to learn to program python for basic stuff... its possible. I'll see if I can find that setting
#448 [13:55] <Korbar> that was it, thank you!
#449 [13:57] * Ana46 [webchat@BSN-142-198-103.static.siol.net] has quit. (Quit: webchat.esper.net)
#450 [14:00] * baja [webchat@ip-5-186-115-233.cgn.fibianet.dk] has joined #minecrafthelp
#451 [14:01] <baja> when i try to log in to the minecraft website, i get an error message saying there was some kind of error, how do i make it go away so i can play?
#452 [14:02] <mattym> baja, What is the exact error?
#453 [14:02] <baja> ill try translating it
#454 [14:02] <baja> "An error stopped your request. Try again" or something like that
#455 [14:03] <mattym> ??> baja tools/hjt
#456 [14:03] <Absol> baja: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#457 [14:03] <Absol> baja: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#458 [14:03] <baja> alright
#459 [14:05] <baja> https://paste.ubuntu.com/p/G83NTBVjDp/
#460 [14:05] <mattym> ??> baja info/mcleaks
#461 [14:05] <Absol> baja: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#462 [14:05] <Absol> baja: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#463 [14:05] <mattym> ??> baja win/hosts/edit
#464 [14:05] <Absol> baja: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#465 [14:05] <Absol> baja: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#466 [14:07] <baja> done
#467 [14:07] * Jouke [webchat@ip5659c556.speed.planet.nl] has joined #minecrafthelp
#468 [14:08] <Jouke> Hello, ive bought a coount like 6 years ago but nowadays i dont have access to it anymore. i tried to recover my password but i did not receive a message from mojang, anyone who can help me?
#469 [14:09] <mattym> Jouke, Did you check any spam/junk folders in the email?
#470 [14:09] <Jouke> Yes
#471 [14:09] <mattym> Jouke, Are you sure it was the correct email, and have you tried to get the reset sent to other emails you may have used?
#472 [14:10] <Jouke> I am 100% sure
#473 [14:10] <Jouke> i tink someone might have like taken over my account
#474 [14:10] <mattym> ??> Jouke account/send-email
#475 [14:10] <Absol> Jouke: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#476 [14:10] <Absol> Jouke: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#477 [14:11] <Jouke> alright thank you
#478 [14:12] * Jouke [webchat@ip5659c556.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#479 [14:12] <baja> the tools have been removed and deleted everything that said mojang, what now?
#480 [14:12] <mattym> baja, Try the login again.
#481 [14:13] <baja> there. it did the same thing before. thank you
#482 [14:16] * Flaress [webchat@cpe-172-116-127-173.socal.res.rr.com] has joined #minecrafthelp
#483 [14:16] <Flaress> I serious need help
#484 [14:17] <Flaress> seriously*
#485 [14:17] <Flaress> I get an "ERROR :(" When I push the play button to start the launcher
#486 [14:17] <mattym> ??> Flaress error/download
#487 [14:17] <Absol> Flaress: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#488 [14:18] <Flaress> "Unable to access file"
#489 [14:18] <Flaress> I already unistalled all the programs
#490 [14:18] <mattym> ??> Flaress tools/hjt
#491 [14:18] <Absol> Flaress: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#492 [14:18] <Absol> Flaress: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#493 [14:23] <Flaress> okay im trying but its giving me a lot of steps so Ima take a sec
#494 [14:25] <Flaress> how do I know what HiJackThis reports on the notepad?
#495 [14:25] <mattym> Flaress, Follow the instructions you were given.
#496 [14:31] <Flaress> it aint working
#497 [14:31] <mattym> Flaress, Whats not working about it?
#498 [14:31] <Flaress> the hijackthis thing
#499 [14:32] <mattym> Flaress, Whats not working about it?
#500 [14:32] <Flaress> I deleted the report it gave me and saved it
#501 [14:32] <Flaress> as 'hosts'
#502 [14:32] <Flaress> it keeps telling me to delete it when I already did
#503 [14:33] <mattym> Flaress, If you see an error, hit the Okay button and continue with the instructions.
#504 [14:33] <Flaress> doesn't give instructions after that
#505 [14:33] <Flaress> just gives me a not pad
#506 [14:34] <Flaress> called HiJackThis
#507 [14:34] <mattym> Flaress, Yes, read the rest of the instructions you were given here.
#508 [14:35] <Flaress> what am I Looking at
#509 [14:35] <Flaress> I read all instructions
#510 [14:35] <mattym> Flaress, Then get us the link they tell you to make.
#511 [14:37] <Flaress> okay
#512 [14:37] <Flaress> im not doing this
#513 [14:37] * martin_aa [webchat@ip-5-186-115-233.cgn.fibianet.dk] has joined #minecrafthelp
#514 [14:37] <Flaress> because I don't think that's the issue
#515 [14:38] <mattym> Flaress, The report helps us figure out what is causing the issue.
#516 [14:38] <Flaress> HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://sony13.msn.com/?pc=SNJB
#517 [14:38] <Flaress> is it that
#518 [14:38] <mattym> Flaress, Get us the full report as directed.
#519 [14:38] <mattym> Flaress, If you don't want to, you can follow the original link again.
#520 [14:38] <martin_aa> hello. i just tried logging on to my account after around 2 years of inactivity, and i couldnt log on, so i searched around to try and find my account, and i found this site that shows skins and previous names, and this is my exact account. i dont have acces to it anymore, what do i do?
#521 [14:40] <mattym> martin_aa, Shouldn't have used MCleaks, they take your account info.
#522 [14:40] <martin_aa> i know, but what do i do now?
#523 [14:41] <mattym> ??> martin_aa account/send-email
#524 [14:41] <Absol> martin_aa: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#525 [14:41] <Absol> martin_aa: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#526 [14:41] * colby16YT2 [webchat@45-25-112-219.lightspeed.lbcktx.sbcglobal.net] has joined #minecrafthelp
#527 [14:41] <Flaress> OKAY
#528 [14:41] <martin_aa> but i dont have the transaction id, and ive gotten a new card and new email. there is no proof of me ever owning this acount as far as i can tell...
#529 [14:41] <Flaress> THIS AINT WORKING
#530 [14:42] <mattym> Flaress, You need to give us the link to your report before we can actually try to help.
#531 [14:42] * colby16YT2 [webchat@45-25-112-219.lightspeed.lbcktx.sbcglobal.net] has quit. (Client Quit)
#532 [14:43] <Flaress> URL: https://launchermeta.mojang.com/v1/packages/f6ad102bcaa53b1a58358f16e376d548d44933ec/1.8.json
#533 [14:43] <Flaress> that's what comes up on the error
#534 [14:43] <mattym> ??> Flaress tools/hjt
#535 [14:43] <Absol> Flaress: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#536 [14:43] <Absol> Flaress: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#537 [14:43] <mattym> Flaress, Follow those ^ directions, get us the link it asks you to make.
#538 [14:43] <Flaress> and when I try and open .minecraft\assets\indexes
#539 [14:44] <Flaress> indexes doesn't let me open it
#540 [14:44] <mattym> Flaress, And to find out why, we need the info we asked for. Or for you to actually check the info here https://minecraftirc.net/support-articles/known-incompatible-software/
#541 [14:45] <Flaress> because its "The File or directory is corrupted and unreadable"
#542 [14:45] <mattym> Flaress, If you cannot or choose not to do either, we cannot help you.
#543 [14:46] * martin_aa [webchat@ip-5-186-115-233.cgn.fibianet.dk] has quit. (Quit: webchat.esper.net)
#544 [14:46] <Flaress> y'all completely ignored everything I said
#545 [14:47] <mattym> Flaress, No, I read everything you said, and understand what causes those issues. I know what info we need to figure out the exact cause.
#546 [14:47] <mattym> Flaress, You have chosen to ignore the directions given to help use get to that point.
#547 [14:50] <Flaress> No I didn't ignore anything
#548 [14:51] <Flaress> I did what you told me
#549 [14:51] <Flaress> and im telling u
#550 [14:51] <Flaress> its not giving me a link
#551 [14:51] <mattym> Flaress, You have no provided a link to your HJT report.
#552 [14:51] <mattym> Flaress, It wont give you one, you need to make it as instructed.
#553 [14:51] <Flaress> why not send a tutorial video?
#554 [14:51] <mattym> Flaress, Because its not needed for basic steps.
#555 [14:52] * somarisega [webchat@69.79.11.186] has joined #minecrafthelp
#556 [14:52] <somarisega> hi
#557 [14:52] <somarisega> uh
#558 [14:53] <Flaress> what if I delete every Minecraft folder?
#559 [14:53] <Flaress> would that help?
#560 [14:53] <Flaress> wouldn't that just reset everything and remove the error
#561 [14:53] <Flaress> that I cant open because its unreadable
#562 [14:54] <mattym> Flaress, In most cases, its unreadable because something prevented it from downloading correctly.
#563 [14:54] <somarisega> whos getting the unable to load jave?
#564 [14:54] <somarisega> java*
#565 [14:54] <mattym> Flaress, In those cases, removing the folders would only cause more of an issue.
#566 [14:54] <Flaress> okay
#567 [14:54] <somarisega> um
#568 [14:54] <mattym> Flaress, Follow the instructions, paste your log report to site and get us the link for the page it created.
#569 [14:54] <Flaress> send me the instructions again
#570 [14:55] <mattym> Flaress, Read back to them
#571 [14:55] <somarisega> Can someone help?
#572 [14:55] <mattym> somarisega, What is the exact error you are getting?
#573 [14:55] <somarisega> "Unable to load java"
#574 [14:55] <mattym> ??> somarisega launcher/log
#575 [14:55] <Absol> somarisega: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#576 [14:56] <somarisega> okay
#577 [14:59] <somarisega> hey
#578 [14:59] <somarisega> what now?
#579 [15:00] <somarisega> Absol?
#580 [15:00] <mattym> somarisega, We need the link the instructions tell you to make
#581 [15:00] <somarisega> https://paste.ubuntu.com/p/XdbKn6h3z3/
#582 [15:00] <mattym> somarisega, Can you get a log from 1.13.2
#583 [15:00] <somarisega> okay
#584 [15:04] * Bjorky [webchat@047-225-175-174.res.spectrum.com] has joined #minecrafthelp
#585 [15:04] <somarisega> its just saying waiting for log output
#586 [15:04] <mattym> ??> somarisega win/reinst
#587 [15:04] <Absol> somarisega: You may need to reinstall the locally installed files that Minecraft puts into place.
#588 [15:04] <Absol> somarisega: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#589 [15:06] <somarisega> What happens if i delete "saves"?
#590 [15:06] <somarisega> i'm just curious.
#591 [15:06] <mattym> somarisega, You will loose any saved worlds
#592 [15:06] <somarisega> thats fine by me
#593 [15:07] <Bjorky> my error https://pastebin.com/73c9J3an
#594 [15:07] <mattym> ??> Bjorky error/download
#595 [15:07] <Absol> Bjorky: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#596 [15:08] <Bjorky> thank you
#597 [15:13] <somarisega> i forgot my minecraft password
#598 [15:13] <somarisega> um
#599 [15:13] <somarisega> this is embarrassing
#600 [15:19] <somarisega> it still says that i cant start java
#601 [15:19] <mattym> ??> somarisega tools/hjt
#602 [15:19] <Absol> somarisega: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#603 [15:19] <Absol> somarisega: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#604 [15:21] <somarisega> whats HijackThis?
#605 [15:21] <mattym> somarisega, A tool to find problems on the PC, link is provided by Absol
#606 [15:21] <somarisega> ok
#607 [15:23] * DMW [webchat@c-67-171-149-130.hsd1.or.comcast.net] has joined #minecrafthelp
#608 [15:24] * Vartius [webchat@staticline-31-182-217-174.toya.net.pl] has joined #minecrafthelp
#609 [15:24] <Vartius> Hello?
#610 [15:24] <DMW> Hello, my power went out while I was playing and I can no longer load my save. I have a crash log, but I dont know how to try and fix this
#611 [15:24] <aywth> Hello, i recently contacted Mojang support with the problem of my account getting deactivated and it ended with him saying it was restored but me still not being able to log in. What can i do?
#612 [15:25] <mattym> DMW, You will need to look into the various methods for recovering a corrupted world.
#613 [15:25] <mattym> aywth, How did you contact them?
#614 [15:25] <aywth> Email
#615 [15:26] * somarisega [webchat@69.79.11.186] has joined #minecrafthelp
#616 [15:26] <DMW> Thank you for the search keywords ill check into that
#617 [15:26] <somarisega> hey im back
#618 [15:26] <mattym> aywth, What happens when you try to log in, what does it say?
#619 [15:26] <mattym> somarisega, We need the link to the report.
#620 [15:26] <aywth> It says its an unknown password or email
#621 [15:27] <somarisega> https://paste.ubuntu.com/p/CdMKgPKfTB/
#622 [15:27] <Vartius> I've written an e-mail help request recently about my acc being hacked, but I didn't get a response yet. I've sent the request on dec 27th and on the "when will I hear back" it says they are responding to tickets from 30th dec. Is that something I should worry about or should I just wait longer?
#623 [15:27] <mattym> somarisega, Thats not the full report.
#624 [15:28] <somarisega> hm?
#625 [15:28] <mattym> Vartius, Are you checking for the reply on the email you entered into the form field for "Contact Email"?
#626 [15:28] <Vartius> Yes
#627 [15:28] * john2 [webchat@200.95.170.221] has joined #minecrafthelp
#628 [15:28] <somarisega> https://paste.ubuntu.com/p/jyDYbkVjgC/
#629 [15:28] <john2> GLFW error 65542: WGL: The driver does not appear to support OpenGL
#630 [15:28] <Vartius> It's the same e-mail I got previous help e-mails
#631 [15:29] <john2> hello
#632 [15:29] <john2> can somwone help me out
#633 [15:29] <john2> thats the page that keeps poping up
#634 [15:30] <aywth> Do you have any advice as to what i can do?...
#635 [15:30] * Al [webchat@50-80-104-232.client.mchsi.com] has joined #minecrafthelp
#636 [15:30] <john2> well i got that issue of the GLFW error 65542: WGL: The driver does not appear to support OpenGL
#637 [15:30] * Al [webchat@50-80-104-232.client.mchsi.com] has quit. (Client Quit)
#638 [15:32] * DMW [webchat@c-67-171-149-130.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#639 [15:32] <mattym> Vartius, If the account was hacked, that also usually means that person got into the email as well, since your account was hacked have you changed the password to your email?
#640 [15:32] <mattym> ??> john2 win/dxdiag
#641 [15:32] <Absol> john2: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#642 [15:33] <mattym> aywth, Since they said it was restored, have you tried to do a password reset?
#643 [15:33] <aywth> Yes and im not getting any emails to do so
#644 [15:33] <mattym> aywth, You will need to contact them again.
#645 [15:33] <aywth> I have to make a new ticket?
#646 [15:34] <mattym> aywth, Yes, though you may try replying to the last response they gave and let them know it didn't help.
#647 [15:34] <aywth> I tried replying and i havent heard back from him yet
#648 [15:34] <mattym> somarisega, Is the username in the reports your actual computer username, or have you edited the report?
#649 [15:34] <aywth> I replied like a couple days ago
#650 [15:34] <mattym> aywth, Its the weekend, so maybe look for something tomorrow.
#651 [15:34] <aywth> Okay, thank you :)
#652 [15:36] <somarisega> its my computer user
#653 [15:36] <somarisega> does this help you somehow?
#654 [15:36] <somarisega> https://paste.ubuntu.com/p/WQDz4vSRZP/
#655 [15:37] <mattym> somarisega, Right click the Minecraft shortcut and select Run as Administrator.
#656 [15:37] <somarisega> yeah?
#657 [15:38] <somarisega> done
#658 [15:38] <somarisega> what else?
#659 [15:38] <mattym> somarisega, See if it works normally
#660 [15:38] * mushi [webchat@ip68-108-217-4.ph.ph.cox.net] has joined #minecrafthelp
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#662 [15:39] <somarisega> the launcher disappeared, is that a good sign?
#663 [15:39] <mattym> somarisega, Yes, that usually happens when the game is trying to start.
#664 [15:40] <somarisega> yeah but minecraft didnt load
#665 [15:40] <somarisega> oof
#666 [15:40] <somarisega> it did
#667 [15:40] <mattym> somarisega, Did it get another error, or just not show up at all?
#668 [15:41] <Vartius> Mattym, I am talking about the support ticket I sent directly to the mojang support. As in: on dec 27th I've noticed that e-mail the Minecraft accout was tied to was changed, but the link to revert that change expired. I then wrote a ticket to the support, describing the issue. I got a "help2" response, that informed me that they have received the
#669 [15:41] <Vartius> ticket and will respond to it. It also liked a "When will I hear back" page. I am asking whether I should be worried that I still didn't receive a non-automated response to the ticket, despite the fact that it was sent on dec 27th, while the "when will I hear back" page informs that mojang support is already taking care of tickets sent on dec 30th
#670 [15:41] <somarisega> tysm for the support!
#671 [15:42] <mushi> hello, im getting a classic play demo when i bought the game wut do i do?
#672 [15:42] <mattym> Vartius, Right, and what I am saying, is that for someone to have hacked your account, they would also have had access to the email.
#673 [15:42] <mattym> Vartius, If thats the case, they may have deleted any support responses.
#674 [15:42] <mattym> Vartius, Make sure you change your email password, then send a new support ticket.
#675 [15:43] <mattym> mushi, Make sure you have logged in with the correct account details.
#676 [15:43] <Vartius> Mattym, I've changed my e-mail password a few times since then, so I doubt they have access to it
#677 [15:43] <Vartius> as in - before the ticket was first sent
#678 [15:43] * mushi [webchat@ip68-108-217-4.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#679 [15:43] <mattym> Vartius, Then send another ticket. Make sure you have included all the info. Hopefully its just out of order somewhere and you head back sooner.
#680 [15:44] <somarisega> wait
#681 [15:44] <somarisega> the game is in the taskbar but no matter how hard i try i cant open it
#682 [15:45] <mattym> somarisega, Ok, are you on Windows 10?
#683 [15:45] <Vartius> Alright then, I guess. A shame because I was waiting for the response for quite a while. Oh well... thank you for the info
#684 [15:45] * mushi [webchat@ip68-108-217-4.ph.ph.cox.net] has joined #minecrafthelp
#685 [15:46] * Vartius [webchat@staticline-31-182-217-174.toya.net.pl] has quit. (Quit: webchat.esper.net)
#686 [15:46] <mushi> hmm idk about that +mattym
#687 [15:47] <mattym> mushi, If it only shows the demo mode, it means you are logging in with a Mojang account that does not have the game purchased to it.
#688 [15:48] <mattym> somarisega, Hold down your shift key, then right click that icon and select maximize.
#689 [15:52] <mushi> i bought two versions if this already. ok when i do that Mattym it tell me i already have the game download
#690 [15:53] * Juck [webchat@9.sub-174-255-128.myvzw.com] has joined #minecrafthelp
#691 [15:55] <Juck> Hi I'm getting a "io.netty.channel.AbstractChannel$AnnotatedConnectException" when i try to connect to a server, another server I've played on connects fine, but the one I am trying to connect to does not. I've tried disabling my firewall temporarily and that did not fix the problem. I opened port 25565 as well. Is there anything I can do to fix th
#692 [15:55] <Juck> is?
#693 [15:56] * somarisega [webchat@69.79.11.186] has quit. (Quit: webchat.esper.net)
#694 [15:57] <mattym> Juck, Are other people able to connect to the one you are having trouble with.
#695 [15:57] <Juck> Yes, my friend is currently on the server but I get timed out each time I connect
#696 [15:57] <mattym> mushi, If you log in at account.mojang.com/me with the same info you use in the launcher, what does it say on the page?
#697 [15:58] <mattym> Juck, Is the person who can connect on the same network as the server itself?
#698 [15:58] <Juck> No it is a server hosted online, I can link the server IP if needed. Not owned by me or my friend
#699 [15:59] <mattym> Juck, Can you test the IP/Address of the server you are having the problem on here, https://dinnerbone.com/minecraft/tools/status/
#700 [15:59] * DemonWav [~DemonWav@185.ip-142-44-241.net] has quit. (Remote host closed the connection)
#701 [15:59] <Juck> Ping results came back fine
#702 [16:00] <mattym> Juck, In that case its an issue in the connection path between you and the host, which is unfortunately beyond your or their control.
#703 [16:00] <Juck> I see, thank you for your time
#704 [16:02] * Peri [webchat@50.123.247.5] has joined #minecrafthelp
#705 [16:05] <Peri> I am on Mac OS and my game keeps crashing on startup with a fatal error that says "Process crashed with exit code 1". Tried updating java and looking all over the internet for an answer but cant find one. I am unsure what to do at this point
#706 [16:05] <mattym> ??> Peri launcher/log
#707 [16:06] <Absol> Peri: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#708 [16:07] * DJDiegoxxx [webchat@pc-234-151-86-200.cm.vtr.net] has joined #minecrafthelp
#709 [16:08] <mushi> +mattym i didi it, i looked at this Please note! When you log in to Minecraft: Java Edition or on minecraft.net, use "Blah Blah Blah" instead of your profile name. at launch but i hoad to log out and log back in but it already had the name on it but oh well, i got it thx
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#712 [16:10] <Peri> launcher log: https://paste.ubuntu.com/p/g39Sywk2Qd/
#713 [16:11] <mattym> Peri, Can you get the log from 1.13.2
#714 [16:12] <mushi> thx +mattym xoxoxo
#715 [16:13] <Peri> seems to work now. most likely a dumb mistake on my part. thanks
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#718 [16:43] * Olivia [webchat@c-73-238-14-233.hsd1.ct.comcast.net] has joined #minecrafthelp
#719 [16:44] <Olivia> my mouse isnt working while im on the game but it works for everything else on my computer. is there an update that could fix this?
#720 [16:45] <Olivia> hello?
#721 [16:46] <tyteen4a03> ??> Olivia tools/hjt
#722 [16:46] <Absol> Olivia: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#723 [16:46] <Absol> Olivia: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#725 [17:02] * Alan [webchat@d28-23-74-221.dim.wideopenwest.com] has joined #minecrafthelp
#726 [17:03] <Alan> I had to reset my password and it's been about 2 hours and haven't received the email to change my password!
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#733 [17:26] <qwertt> I got a password reset code by email, where do i use it
#734 [17:27] <qwertt> ???
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#736 [17:28] * Luminator97 [webchat@144-163-171-146.nlrk.centurylink.net] has joined #minecrafthelp
#737 [17:30] <mrinvent0r> Hey, I'm having some account problems. I went to go migrate the account (since i had no clue why i couldn't log in), and it said that it had already been migrated. From there, I'm not really sure what to do. The transaction ID is lost to the winds of time, as my parents have gotten new cards and all since we bought it, and they don't remember any o
#738 [17:30] <mrinvent0r> f the info. I've tried getting it to reset the password, but I'm not sure which email it should be sent to. Any that I've tried haven't gotten a password reset email
#739 [17:32] * Gonza010 [webchat@29-221-29-181.fibertel.com.ar] has joined #minecrafthelp
#740 [17:32] <Gonza010> hi
#741 [17:32] <qwertt> hi
#742 [17:32] <Gonza010> i need help
#743 [17:32] <qwertt> so do i'
#744 [17:32] <qwertt> i think this thing is slow though
#745 [17:33] <Gonza010> wait
#746 [17:33] <Gonza010> iam from argentina
#747 [17:33] <Gonza010> I can not log in to my account
#748 [17:34] <Gonza010> of minecraft
#749 [17:34] <Gonza010> I changed the password many times
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#754 [17:51] * Mindcrack_21 [webchat@a95-92-36-35.cpe.netcabo.pt] has joined #minecrafthelp
#755 [17:51] <mrinvent0r> its also on none of the emails i tried
#756 [17:52] <mrinvent0r> how do you check which email an account has been migrated to?
#757 [17:52] <mrinvent0r> cuz if thats something that can be done, then that would solve all of the probs ive been having
#758 [17:52] <Mindcrack_21> i dont recive the email to change the password on my gmail account
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#761 [18:01] * Alex9 [webchat@ip70-180-183-117.lv.lv.cox.net] has joined #minecrafthelp
#762 [18:01] <Alex9> Hello.
#763 [18:01] <Alex9> So uhh, recently I reset all my computer progress with Minecraft purchased, I still have my same account but I have to buy Minecraft again.
#764 [18:01] * Stelios [webchat@62-151-104.netrun.cytanet.com.cy] has joined #minecrafthelp
#765 [18:02] * mellllll [webchat@ip5f5bd654.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#766 [18:02] <Richie> I launch minecraft and the screen with Mojang pops up but instead of opening minecraft it freezes. Then, when I go to close the window, it says "Java(TM) Platform SE Binary is not responding"
#767 [18:02] <Stelios> i have a problem with my old map. when i open this map after a few minutes she writes (GAME CRASH) in all P.C where i have tried. what i can do??
#768 [18:03] <Alex9> Stelios
#769 [18:03] <Alex9> Maybe the map is out of date.
#770 [18:03] <Alex9> Try changing it to the newest update.
#771 [18:03] <Alex9> Or turning your update to the map's update.
#772 [18:03] * mrinvent0r [webchat@71-81-158-2.dhcp.stls.mo.charter.com] has quit. (Quit: webchat.esper.net)
#773 [18:05] <Alex9> Richie IDK how to help u
#774 [18:06] <CapFan67> ??> Richie tools/hjt
#775 [18:06] <Absol> Richie: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#776 [18:06] <Absol> Richie: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#777 [18:07] <CapFan67> Alex9, When you log into Mojang.com and look at this page, do you see Java Edition? https://account.mojang.com/me
#778 [18:08] <Alex9> It says Gift card redeeming stuff
#779 [18:08] <CapFan67> ??> Alex9 account/bug/demo
#780 [18:08] <Absol> Alex9: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#781 [18:08] <Richie> https://paste.ubuntu.com/p/w8pVWq55Bw/
#782 [18:10] <CapFan67> Richie, you have malware (PremierOpinion) known to cause your issue. here are the removal instructions:
#783 [18:10] <CapFan67> ??> Richie av/adwcleaner
#784 [18:10] <Absol> Richie: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#785 [18:10] <Absol> Richie: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#786 [18:11] * Richie [webchat@ip72-194-77-66.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
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#788 [18:13] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#789 [18:13] <H4MM4R> I'm unable to reset my account password, I clicked the link and haven't gotten an email. I've waiting almost 24 hours and still no luck. I also sent an email to Mojang support with no response
#790 [18:13] <H4MM4R> Can anyone here help me?
#791 [18:14] <CapFan67> H4MM4R, When did you send the support email?
#792 [18:14] <H4MM4R> Yesterday, 22 hours ago
#793 [18:14] <CapFan67> H4MM4R, Ah, it's too soon. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#794 [18:16] <H4MM4R> alrighty thanks
#795 [18:16] * Richie [webchat@ip72-194-77-66.oc.oc.cox.net] has joined #minecrafthelp
#796 [18:16] <Alex9> So, nothing worked. :/
#797 [18:16] <Alex9> But I found my transaction ID, does that help?
#798 [18:17] <Richie> alright, i did the clean and repair and restarted my computer
#799 [18:17] <CapFan67> Richie, See if the game runs.
#800 [18:17] * Harlock [~harlock@pdp11.techsalvager.com] has joined #minecrafthelp
#801 [18:17] <CapFan67> Alex9, You'll need to email Mojang Customer Support. With your Transaction ID, account recovery should be easy.
#802 [18:17] <CapFan67> ??> Alex9 account/send-email
#803 [18:17] <Absol> Alex9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#804 [18:17] <Absol> Alex9: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#806 [18:19] <Richie> it worked! thank you so much
#807 [18:19] <CapFan67> Richie, Glad to hear it. Enjoy!
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#810 [18:27] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
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#812 [18:31] * Vro [webchat@cpe-23-243-78-111.socal.res.rr.com] has joined #minecrafthelp
#813 [18:32] <Vro> i no get email
#814 [18:32] <Vro> hello
#815 [18:32] <Vro> i get no email
#816 [18:32] <Vro> i get no email
#817 [18:32] <Vro> i get no email
#818 [18:32] <Vro> i get no email
#819 [18:32] * Absol kicked Vro from #minecrafthelp (Reason: ro :Stop spamming)
#820 [18:47] * Grazzyy [webchat@61.42.162.191.isp.timbrasil.com.br] has joined #minecrafthelp
#821 [18:47] <Grazzyy> OI
#822 [18:52] * Logical [webchat@ws086131.housing-ec.siu.edu] has joined #minecrafthelp
#823 [18:52] <Grazzyy> Hi
#824 [18:53] <Logical> Hello, I dont understand why my game is crashing. Here is the error.https://pastebin.com/0GBBrix7
#825 [18:53] * Grazzyy [webchat@61.42.162.191.isp.timbrasil.com.br] has quit. (Quit: webchat.esper.net)
#826 [18:54] <CubeTheThird> Logical, one moment
#827 [18:54] <CubeTheThird> Logical, what anti-virus and firewall software do you have?
#828 [18:54] <CapFan67> Logical, That's occasionally caused by a network error. The solution is to add the following to your JVM arguments: -Djava.net.preferIPv4Stack=true
#829 [18:55] <Logical> Im using Malwarebytes
#830 [18:55] * Tunder [webchat@122-57-116-62-adsl.sparkbb.co.nz] has joined #minecrafthelp
#831 [18:56] <CubeTheThird> ??> Logical tools/hjt
#832 [18:56] <Absol> Logical: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#833 [18:56] <Absol> Logical: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#834 [18:57] <Tunder> Hey! I had a problem around a week ago with the netty. I uninstalled Zone Alarm and it was working until today we tried to join a LAN world with my computer as the host and it said we had the netty issue again
#835 [18:57] <CubeTheThird> Tunder, what's the error message?
#836 [18:58] <mattym> Tunder, Did you ever get it to work directly, or did you still need to Direct Connect?
#837 [18:58] <Tunder> io.netty.vhannel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#838 [18:59] <Tunder> *channel
#839 [19:05] * Sam [webchat@c-68-47-214-224.hsd1.tn.comcast.net] has joined #minecrafthelp
#840 [19:08] <Sam> What's up volunteers. I have not played this game in many many years. I received an email mid last-year telling me my account had been migrated to a mojang account. It is possible I asked for this or I did something to make that occur; however, I recently wanted to download and play Minecraft again but I cannot log into my Mojang Account (most l
#841 [19:08] <Sam> ikely because I don't remember what password I used 5+ years ago). I have requested an email (same email that received news of my account being migrated) to reset my password (more than a week ago) and never received any thing and tonight I did the same thing. Still no help, any ideas on what could be happening?
#842 [19:09] * BTC [webchat@24-113-225-133.wavecable.com] has joined #minecrafthelp
#843 [19:09] <mattym> Sam, If it was migrated without you manually doing so, the account was likely compromised.
#844 [19:09] <mattym> ??> Sam account/send-email
#845 [19:09] <Absol> Sam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#846 [19:09] <Absol> Sam: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#847 [19:10] <Sam> Yeah so I bought this game like, in alpha, so I don't know my Transaction ID
#848 [19:10] <mattym> ??> Sam account/tans-id
#849 [19:10] <Sam> But I will email them, thank you
#850 [19:10] <mattym> ??> Sam account/trans-id
#851 [19:10] <Absol> Sam: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#852 [19:11] * Alex9 [webchat@ip70-180-183-117.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#853 [19:16] <BTC> Ok so I'm trying to set up a server for my friends to play on and I have gone through all the steps necessary. I am able to connect to the server using my ipv4 address but I am not able to with my external IP which is what my friends will be connecting with. I have port forwarded and I have temporarily disabled my firewall. I don't know what the is
#854 [19:16] <BTC> sue could be at this point.
#855 [19:17] <mattym> BTC, Some routers or ISPs do not work when trying to connect back to yourself.
#856 [19:17] <mattym> BTC, Test your external IP here https://dinnerbone.com/minecraft/tools/status/
#857 [19:20] <BTC> It says it could not check the status of my IP. I have also had my friend test my external IP on his computer but it also didn't work there.
#858 [19:20] * nik [webchat@ip70-177-174-253.ph.ph.cox.net] has joined #minecrafthelp
#859 [19:21] <nik> Hey is there any way to found out what email I used for my Minecraft account?
#860 [19:21] <mattym> nik, Is it a migrated account?
#861 [19:21] <nik> yeah
#862 [19:21] <nik> i think
#863 [19:21] <mattym> BTC, You may need to run through all the instructions again.
#864 [19:21] <nik> how would i know
#865 [19:21] <BTC> alright
#866 [19:21] <mattym> ??> BTC mp/server-setup
#867 [19:22] <Absol> BTC: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#868 [19:22] <mattym> nik, Do you remember your ingame username?
#869 [19:22] <BTC> thank you
#870 [19:22] <nik> yeah
#871 [19:22] <mattym> nik, What is it?
#872 [19:22] <nik> mrwaldo
#873 [19:23] <mattym> nik, Seems migrated.
#874 [19:23] <nik> okay so what can i do
#875 [19:23] <mattym> nik, One moment
#876 [19:23] <mattym> ??> nik account/forgot-email
#877 [19:23] <Absol> nik: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#878 [19:24] * BTC [webchat@24-113-225-133.wavecable.com] has quit. (Quit: webchat.esper.net)
#879 [19:24] <nik> i tried but none is showing up
#880 [19:24] <mattym> nik, Did you try all possible emails?
#881 [19:24] <Tunder> The LAN server would always show on the multiplayer screen
#882 [19:25] <mattym> Tunder, Did you install/change anything else?
#883 [19:25] <Tunder> no
#884 [19:25] <nik> yeah i did
#885 [19:25] <mattym> nik, Check any spam/junk folders in those emails?
#886 [19:25] <mattym> ??> Tunder tools/hjt
#887 [19:25] <Absol> Tunder: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#888 [19:25] <Absol> Tunder: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#889 [19:26] <Tunder> ok
#890 [19:26] <nik> is it possible to link two accounts to one name?
#891 [19:26] <nik> email*
#892 [19:26] <mattym> nik, No
#893 [19:26] <nik> well shize what can i do then?
#894 [19:27] <Tunder> https://paste.ubuntu.com/p/WpTNdNCYCk/
#895 [19:27] <mattym> nik, Did you check the spam/junk mail folders for all the emails you had tried?
#896 [19:27] <nik> no ill check again
#897 [19:28] <mattym> ??> Tunder av/adwcleaner
#898 [19:28] <Absol> Tunder: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#899 [19:28] <Absol> Tunder: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#900 [19:28] <Tunder> alright
#901 [19:30] * Tunder [webchat@122-57-116-62-adsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#902 [19:31] * Tunder [webchat@122-57-116-62-adsl.sparkbb.co.nz] has joined #minecrafthelp
#903 [19:31] <Tunder> I completed the scan
#904 [19:31] * Jake [webchat@098-127-018-080.res.spectrum.com] has joined #minecrafthelp
#905 [19:31] <Jake> Hello. I have had my mojang (Minecraft) account for several years now. I just recently got a laptop and decided to download it. I signed in with the old email and password i had written down on a napkin. It came up with security questions and i don't know any of them so i thought I would reset the questions. So i try to sign into the email to get t
#906 [19:31] <Jake> he thing tot change them and come to find out that the email no longer exists and that yahoo deleted from years of inactivity. I can not sign in to play and I can not change the questions to even get in I would like some help please and would like to know if you guys can do anything. THank you for your time!!
#907 [19:32] <mattym> Tunder, Test the LAN world again.
#908 [19:32] <Tunder> ok
#909 [19:32] * Jake is now known as Guest4380
#910 [19:32] <Guest4380> Can someone please help me
#911 [19:32] <mattym> ??> Guest4380 account/send-email
#912 [19:32] <Absol> Guest4380: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#913 [19:32] <Absol> Guest4380: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#914 [19:33] <Guest4380> I dont have that either. I bought a prepaid card years ago
#915 [19:33] * Guest4380 is now known as JakeP
#916 [19:34] <mattym> JakeP, You can try to proceed without it, but without it, its unlikely they will be able to do anything.
#917 [19:34] <Tunder> its still not working
#918 [19:34] <JakeP> okay thanks for your help
#919 [19:34] * JakeP [webchat@098-127-018-080.res.spectrum.com] has quit. (Client Quit)
#920 [19:34] <mattym> Tunder, You are still both on the same network correct?
#921 [19:34] <Tunder> yes
#922 [19:35] <nik> okay i checked and its not in their spamm
#923 [19:35] <mattym> Tunder, May be worth taking a look at the other computer, but most times that error has something to do with the Host.
#924 [19:35] <mattym> Tunder, Are you running any mods or other 3rd party software?
#925 [19:35] <Tunder> no
#926 [19:36] <mattym> ??> nik account/send-email
#927 [19:36] <Absol> nik: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#928 [19:36] <Absol> nik: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#929 [19:36] <mattym> nik, You will need to contact Mojang as directed by Absol
#930 [19:36] <nik> whats absol/
#931 [19:36] <mattym> nik, The user that just wrote to you
#932 [19:37] <mattym> Tunder, Can you get an HJT report from the other computer?
#933 [19:37] <Tunder> ok
#934 [19:38] <nik> what do you mean wrote to me?
#935 [19:38] <mattym> nik, Read the chat
#936 [19:38] <nik> i apologize
#937 [19:38] <nik> I dmed absol
#938 [19:40] <Tunder> https://pastebin.com/Fhcntkyq
#939 [19:41] <mattym> ??> Tunder av/webroot
#940 [19:41] <Absol> Tunder: If you're having issues logging in or joining a LAN world while using Webroot SecureAnywhere AntiVirus, open Webroot and disable the built in Firewall.
#941 [19:41] <Absol> Tunder: Alternatively, use a different antivirus program, such as Malwarebytes. See ?? av/malwarebytes for more information.
#942 [19:41] <Tunder> ok
#943 [19:44] * nik [webchat@ip70-177-174-253.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#944 [19:54] * Cali [webchat@d66-222-177-202.abhsia.telus.net] has joined #minecrafthelp
#945 [19:54] <Cali> Hi! I have no idea what to do right now, i cannot login because i changed my email and forgot my password
#946 [19:56] <CubeTheThird> Cali, have you tried resetting the password?
#947 [19:57] <Cali> I've tried, but i dont have access to the email i used before anymore
#948 [19:58] * Racoob [webchat@24-207-243-76.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#949 [19:59] <Racoob> Cant login
#950 [19:59] * Cali [webchat@d66-222-177-202.abhsia.telus.net] has quit. (Client Quit)
#951 [19:59] * Racoob [webchat@24-207-243-76.dhcp.stls.mo.charter.com] has quit. (Client Quit)
#952 [20:18] * ELJP [webchat@z206.entelchile.net] has joined #minecrafthelp
#953 [20:18] <ELJP> hola
#954 [20:18] <ELJP> hello?
#955 [20:18] <ELJP> help!!
#956 [20:19] <ELJP> where?
#957 [20:19] <ELJP> :c
#958 [20:19] * ELJP [webchat@z206.entelchile.net] has quit. (Client Quit)
#959 [20:22] * warden [webchat@c-76-114-201-146.hsd1.va.comcast.net] has joined #minecrafthelp
#960 [20:23] <warden> I'm getting an error running the latest version of minecraft.
#961 [20:24] <warden> Error: Could not create the Java Virtual Machine.
#962 [20:24] <warden> Error: A fatal exception has occurred. Program will exit.
#963 [20:29] * warden [webchat@c-76-114-201-146.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
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#967 [21:17] * JoeysRattata [webchat@047-134-173-072.res.spectrum.com] has joined #minecrafthelp
#968 [21:18] <JoeysRattata> I'm having trouble logging in to my game, is there anyone here now who can help?
#969 [21:18] <CapFan67> JoeysRattata, What goes wrong?
#970 [21:18] <JoeysRattata> Alright,t here's actually someone on now
#971 [21:19] <JoeysRattata> I try logging in, but it says that its an invalid password
#972 [21:19] <JoeysRattata> So I reset my password, and the new password gives me the same error
#973 [21:19] <CapFan67> JoeysRattata, When you try to log into the client, what is the exact message?
#974 [21:19] <JoeysRattata> "Login failed. Invalid username or password. "
#975 [21:20] <CapFan67> JoeysRattata, Just to eliminate possibilities, if you enter the wrong password a few times in a row, Mojang throttles your IP. Have you waited 1 hour with *no* logins, then tried again?
#976 [21:21] <JoeysRattata> Yes, I've even waited a week a couple of times
#977 [21:21] <CapFan67> JoeysRattata, Are you able to log into Mojang.com and/or Minecraft.net, or do you those fail as well?
#978 [21:21] <JoeysRattata> No, those also fail
#979 [21:22] <JoeysRattata> A side note, I haven't played in a long time, if that means anything
#980 [21:22] <JoeysRattata> I can't remember exactly when, but I think they'd just introduced llamas
#981 [21:22] <CapFan67> JoeysRattata, This doesn't sound like a technnical issue (malware, etc). You'll likely need to contact Mojang Customer Support. Here's the form:
#982 [21:23] <CapFan67> ??> JoeysRattata account/send-email
#983 [21:23] <Absol> JoeysRattata: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#984 [21:23] <Absol> JoeysRattata: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#985 [21:23] <CapFan67> ??> JoeysRattata account/trans-id
#986 [21:23] <Absol> JoeysRattata: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#987 [21:24] <JoeysRattata> I'd already sent them a message, but I don't know my Transaction ID
#988 [21:24] <JoeysRattata> I was given the game a long time ago
#989 [21:24] <JoeysRattata> But I'll try to contact them again
#990 [21:25] <CapFan67> JoeysRattata, Unfortunately, only Mojang will be able to resolve an account issue.
#991 [21:25] <JoeysRattata> That's what I was afraid of, but I didn't think it would hurt to check here
#992 [21:25] <JoeysRattata> Thank you for your help
#993 [21:26] <mattym> JoeysRattata, You said you are actually able to set a new password?
#994 [21:27] * Cancerousartistic [webchat@107-193-5-20.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#995 [21:28] <Cancerousartistic> Hello, I'm having troubles with my launcher
#996 [21:28] * asheslar [webchat@50-82-74-29.client.mchsi.com] has joined #minecrafthelp
#997 [21:28] <CapFan67> Cancerousartistic, What trouble are you having?
#998 [21:28] * asheslar [webchat@50-82-74-29.client.mchsi.com] has quit. (Client Quit)
#999 [21:29] <Cancerousartistic> It keeps telling me it cannot initialize my session? It's a crash apparently but I've done everything I possibly can to try and fix it myself as I'm not that tech savvy.
#1000 [21:29] <Cancerousartistic> https://paste.ubuntu.com/p/BpGPQk3Fqm/
#1001 [21:29] <Cancerousartistic> this is the information that the site I used to help me told me to give support
#1002 [21:30] <CapFan67> Cancerousartistic, Does the launcher crash before you can press the play button, or does the client crash after you press the play button?
#1003 [21:30] <Cancerousartistic> After I press the play button.
#1004 [21:30] <CapFan67> Cancerousartistic, Let's take a look at your launcher log for a more specific error then:
#1005 [21:30] <CapFan67> ??> Cancerousartistic launcher/log-txt
#1006 [21:30] <Absol> Cancerousartistic: We need to see your full launcher log, which is created in the game directory.
#1007 [21:30] <Absol> Cancerousartistic: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1008 [21:32] <Cancerousartistic> https://paste.ubuntu.com/p/kw5P4Z2hBS/
#1009 [21:32] * Z [webchat@47-221-7-124.kngwcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1010 [21:33] <CapFan67> Cancerousartistic, I see no errors or crashes in that log. can you create the error, then copy the log?
#1011 [21:33] <Z> hi, i already bought minecraft but accidentally used the wrong account to make my mojang account, and now i can only play the demo. i already emailed the mojang help to change my email, but i'm getting impatient i guess.
#1012 [21:34] <CapFan67> Z, When did you email them?
#1013 [21:34] <Z> around 3 days ago
#1014 [21:34] <CapFan67> Z, Unfortunately, it'll take longer than that: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1015 [21:35] <Z> ok, thank yo
#1016 [21:35] <Z> you*
#1017 [21:35] <Z> you*
#1018 [21:35] * Z [webchat@47-221-7-124.kngwcmtk01.res.dyn.suddenlink.net] has left #minecrafthelp
#1019 [21:35] <Cancerousartistic> https://paste.ubuntu.com/p/nvmq5D8kHC/
#1020 [21:35] <Cancerousartistic> Here is the crash report
#1021 [21:36] <CapFan67> Cancerousartistic, It appears to be a graphics driver issue. Let me look at the dxdiag you first linked and see what we can do...
#1022 [21:38] <Cancerousartistic> https://paste.ubuntu.com/p/BpGPQk3Fqm/ ah, here it is again just in case
#1023 [21:38] <CapFan67> Cancerousartistic, The updated driver for your graphics is here: https://downloadcenter.intel.com/download/28514/Intel-Graphics-Windows-10-DCH-Drivers
#1024 [21:39] <Cancerousartistic> Thank you very much
#1025 [21:42] * Juck [webchat@9.sub-174-255-128.myvzw.com] has quit. (Quit: webchat.esper.net)
#1026 [21:44] * Nox [webchat@c-98-194-198-138.hsd1.tx.comcast.net] has joined #minecrafthelp
#1027 [21:45] <Nox> Hey so I'm getting an error when I try to connect to a server, but only for 1 server.
#1028 [21:45] <CapFan67> Nox, If you only have issues with a single server, and other servers work fine, it's unlikely the issue is on your end. You'll need to work with the server staff.
#1029 [21:45] <Nox> The error is io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no Further information:
#1030 [21:46] <Nox> The thing is, other people can log onto the server
#1031 [21:46] <Nox> and I know I'm not banned
#1032 [21:46] * Alex2 [webchat@ip70-180-183-117.lv.lv.cox.net] has joined #minecrafthelp
#1033 [21:46] <Alex2> Hello!
#1034 [21:47] <CapFan67> Nox, Unfortunately, there isn't much we'll be able to do. The issue will likely be on thier end, or in the Internet connection between you and the server.
#1035 [21:47] <Alex2> I purchased Minecraft, I have the Transaction ID, but I can only play the demo. :/
#1036 [21:47] <Nox> hmm, okay that's more info than I had before lol
#1037 [21:47] <Nox> thanks for the help :)
#1038 [21:47] <CapFan67> ??> Alex2 account/bug/demo
#1039 [21:47] <Absol> Alex2: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#1040 [21:48] * Nox [webchat@c-98-194-198-138.hsd1.tx.comcast.net] has quit. (Client Quit)
#1041 [21:48] <Alex2> I checked the page. Nothing works, I'm waiting for a reply but I want to see if there's another way?
#1042 [21:49] <Alex2> The customer service is probably on break. I sent the message yesturday.
#1043 [21:49] <Alex2> Or busy
#1044 [21:49] <CapFan67> Alex2, Unfortunately, only Mojang can resolve account issues. If the help page doesn't bring resolution, you'll need to wait for Mojang to respond.
#1045 [21:49] <Alex2> Ok, thank you.
#1046 [21:49] * Alex2 [webchat@ip70-180-183-117.lv.lv.cox.net] has quit. (Client Quit)
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#1048 [21:51] * Espercorn kicked thelounge95 from #minecrafthelp (Reason: helounge95 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#1049 [21:51] * Espercorn kicked thelounge95 from #minecrafthelp (Reason: helounge95 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#1050 [22:02] * Harlock [~harlock@pdp11.techsalvager.com] has left #minecrafthelp
#1051 [22:23] * SunnyMF [webchat@bb2499a1.virtua.com.br] has joined #minecrafthelp
#1052 [22:24] <SunnyMF> I forgot my email password (not the miencraft account) but my hotmail account and I can not recover and lost all hotmail data, and I want to change my email account, but it does not
#1053 [22:25] <CapFan67> SunnyMF, You can change your email if you know your security challenge questions. You can change your security questions if you have access to your email. ...If you've lost both, you'll need to contact Mojang Customer Support:
#1054 [22:25] <CapFan67> ??> SunnyMF account/send-email
#1055 [22:25] <Absol> SunnyMF: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1056 [22:25] <Absol> SunnyMF: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1057 [22:25] <CapFan67> ??> SunnyMF account/trans-id
#1058 [22:25] <Absol> SunnyMF: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1059 [22:26] <CapFan67> SunnyMF, Though, the easiest path is probably working with Hotmail/Microsoft to recover your email account.
#1060 [22:27] <SunnyMF> I already contacted mojang and etc, I do not have access to hotmail to change the email account and do not have security questions, mojang takes time to respond
#1061 [22:27] <CapFan67> SunnyMF, Mojang does indeed take time.
#1062 [22:27] * Jamie2 [webchat@c-73-134-244-130.hsd1.md.comcast.net] has joined #minecrafthelp
#1063 [22:27] <SunnyMF> I can not work with hotmail, tried several times, and lost all information
#1064 [22:28] <Jamie2> Hello, can anyone help me with a problem I have connecting to my server?
#1065 [22:28] <SunnyMF> Is there a contact or social network that can communicate better with you?
#1066 [22:29] <Jamie2> email?
#1067 [22:29] <CapFan67> SunnyMF, we're volunteers who offer technical support for client issues. I can't help you directly with account issues.
#1068 [22:29] <SunnyMF> Can Be
#1069 [22:29] * Jamie2 [webchat@c-73-134-244-130.hsd1.md.comcast.net] has quit. (Client Quit)
#1070 [22:30] <SunnyMF> Who can fucking help me then? Mojang and shit on
#1071 [22:30] <Absol> SunnyMF: Please keep it civil
#1072 [22:30] <CapFan67> SunnyMF, Only Mojang can resolve account issues.
#1073 [22:32] <SunnyMF> s
#1074 [22:32] <SunnyMF> I want the mojang to contact me now! or I process
#1075 [22:33] <SunnyMF> ate a morning, solve it!
#1076 [22:33] <thgilfodrol> SunnyMF: you have already been instructed on what to do
#1077 [22:33] <SunnyMF> You guys are a cuzao msm you bastards.
#1078 [22:33] * Absol kicked SunnyMF from #minecrafthelp (Reason: unnyMF :Keep it civilized, you are just a human being)
#1079 [23:15] * Qball [Elite17280@chi.elitebnc.org] has quit. (Quit: EliteBNC - http://elitebnc.org (Auto-Removal: idle account/not being used))
#1080 [23:22] * EvanYanick [webchat@97-83-169-101.dhcp.fdul.wi.charter.com] has joined #minecrafthelp
#1081 [23:22] <EvanYanick> Hello
#1082 [23:22] <EvanYanick> I need help
#1083 [23:22] <CapFan67> EvanYanick, What do you need help with?
#1084 [23:22] <EvanYanick> I bought Minecraft a long time ago. I can't log in, nor can i change my password as they dont send me an email
#1085 [23:23] <EvanYanick> can't download without purchasing again
#1086 [23:23] <CapFan67> EvanYanick, You can download from here: https://minecraft.net/en-us/download/
#1087 [23:23] <EvanYanick> That's just the trail though right?
#1088 [23:23] <CapFan67> EvanYanick, Have you checked your junk filter?
#1089 [23:23] <EvanYanick> I have.
#1090 [23:24] <CapFan67> EvanYanick, It's the full game, but you need a valid account to login.
#1091 [23:24] <EvanYanick> I used to run servers a while back maybe 2012-2013? I just bought a new computer to do so and now i want to run a server again. It's just that I already purchased a long time ago lol
#1092 [23:24] <CapFan67> EvanYanick, In that case, you'll probably need to contact Mojang Customer Support to regain control of your account.
#1093 [23:24] <CapFan67> ??> EvanYanick account/send-email
#1094 [23:24] <Absol> EvanYanick: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1095 [23:25] <Absol> EvanYanick: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1096 [23:25] <CapFan67> ??> EvanYanick account/trans-id
#1097 [23:25] <Absol> EvanYanick: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1098 [23:26] <EvanYanick> I mean this was years and years ago i doubt i can find a transaction id
#1099 [23:26] <CapFan67> EvanYanick, Depending on the time period, recovering your transaction id is a single email. Thus why we link the page.
#1100 [23:27] <EvanYanick> I'm almost positive that I bought it at a gamestop. Would it be on my email still?
#1101 [23:28] <CapFan67> EvanYanick, when you used your game code, they would have sent an email. you would have had to save it.
#1102 [23:28] <EvanYanick> I'll look
#1103 [23:28] <CapFan67> EvanYanick, If you *cant* find your transaction Id, ask Mojang for an Alternate Verification Method.
#1104 [23:28] <EvanYanick> Alright
#1105 [23:32] <EvanYanick> Most likely deleted the email. Oh well. Hopefully a rep will get a hold of me
#1106 [23:33] * EvanYanick [webchat@97-83-169-101.dhcp.fdul.wi.charter.com] has quit. (Quit: webchat.esper.net)
#1107 [23:36] * killcat21 [webchat@pool-72-68-49-144.nwrknj.east.verizon.net] has joined #minecrafthelp
#1108 [23:37] <killcat21> Where can I enter my transaction account number to get my account back?
#1109 [23:37] <killcat21> ID*
#1110 [23:37] <CapFan67> ??> killcat21 account/send-email
#1111 [23:37] <Absol> killcat21: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1112 [23:37] <Absol> killcat21: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1113 [23:44] * Snap [webchat@pool-100-36-3-54.washdc.fios.verizon.net] has joined #minecrafthelp
#1114 [23:45] <Snap> I can't access the reset to my Security questions because when I try to login to my Mojang account it keeps telling me it's an unkown email/password? Any ideas
#1115 [23:46] <Snap> I know it's 100% right too
#1116 [23:46] <CapFan67> Snap, when you try to log into the client, exactly what message do you get?
#1117 [23:47] <Snap> I can log into minecraft fine. When I login into Minecraft.net it's fine. When I go to Mojang I can't login.
#1118 [23:47] <Snap> It just says Unknown email/password
#1119 [23:48] <CapFan67> Snap, normally we see that the other way around. Malicious software keeps you from logging into the client, but you can log into the website.
#1120 [23:48] <CapFan67> Snap, You may be throttled from bad attempts. Have you waited 1 hour with no login attempts then tried again?
#1121 [23:48] <Snap> Yeah I was trying yesterday and it wouldn't work so I've tried today and same thing
#1122 [23:49] <CapFan67> Snap, We can take a quick look to see if you have the suspect software lurking on your system if you like. Otherwise, I'd only recommend contacting Mojang Customer Support.
#1123 [23:50] <Snap> Yeah sure how do I do that?
#1124 [23:50] <CapFan67> ??> Snap tools/hjt
#1125 [23:50] <Absol> Snap: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1126 [23:50] <Absol> Snap: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1127 [23:50] <CapFan67> Snap, Make sure to fill in the "Poster" field, then press paste, then give us the resulting URL.
#1128 [23:51] <Snap> IF it says my system has denied this when I clicked run
#1129 [23:52] <CapFan67> Snap, Make sure you run as Administrator. It will generate a report with running processes on your system.
#1130 [23:52] <Snap> Okay
#1131 [23:54] <Snap> I can't rerun it now? Says its already running...
#1132 [23:55] <Snap> Sorry lmao
#1133 [23:55] <CapFan67> Snap, That happens when you run not as administrator. Use your task manager and kill all instances, then run it again.
#1134 [23:57] <Snap> It's not there
#1135 [23:57] <Snap> Wait nvm
#1136 [23:59] <Snap> https://paste.ubuntu.com/p/BjznYnWZFN/