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#5 [00:36] <iceuser> 저를 도와주실 분 계신가요?
#6 [00:36] <iceuser> Is there anyone who can help me?
#7 [00:38] <iceuser> I'd like to change my e-mail, but I can't use the e-mail that is currently set up.
#8 [00:38] <iceuser> I'd like to change my e-mail, but I can't use the e-mail that is currently set up.
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#10 [01:03] * Spencer [webchat@c-73-75-174-141.hsd1.il.comcast.net] has joined #minecrafthelp
#11 [01:04] <Spencer> There is an issue with duplication glitches and they make survival mode worthless. is mojang doing anything to fix this
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#14 [01:07] * DOMINODOMI [webchat@dhcp-077-248-127-097.chello.nl] has joined #minecrafthelp
#15 [01:07] <DOMINODOMI> help me pls
#16 [01:08] <DOMINODOMI> When I play PE with my sister Minecraft and I'm busy. (have diamonds armor and enchanting diamonds swords and then I'm going to have something to eat, but when I'm done and I would like to go back to Minecraft PE then I'll go into the world but then I'll fall OUT OF THE AIR ... find that I'm so sorry you can fix that?
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#19 [03:08] * joseangel [webchat@24-151-161-17.dhcp.kgpt.tn.charter.com] has joined #minecrafthelp
#20 [03:09] <joseangel> hello i need help because i dont remember my email but i remember my username but i also dont remember me email pass is there anyway i can get my account back
#21 [03:11] <Andrio> joseangel, perhaps look into ways of recovering your email account
#22 [03:12] <joseangel> i did i been trying since last year the ploblem is that i did not make the account my sister did and we dont remember anything
#23 [03:12] <Andrio> mm
#24 [03:12] <Andrio> joseangel, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#25 [03:14] <joseangel> nvm who cares about minecraft anyways i was trying to get it back to give it to my little broter
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#27 [03:22] * raziel [webchat@88.254.249.28.dynamic.ttnet.com.tr] has joined #minecrafthelp
#28 [03:26] <raziel> Hello ! I'm trying to play minecraft with my little brother on LAN but we are having the 'io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information' issue. No idea how to fix it. We've tried 1.13.1 and 1.12.2 versions, also my laptop is on windows 10 and his on windows 7.
#29 [03:27] <raziel> My little bro is upset now :(
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#33 [03:53] * Jaguar [webchat@mm-68-8-120-178.brest.dynamic.pppoe.byfly.by] has joined #minecrafthelp
#34 [03:57] <Jaguar> I have been waiting too long. I have technical issues and want to return my money. Can I take this ASAP?
#35 [03:59] <tyteen4a03> Jaguar: we are volunteer run but:
#36 [03:59] <tyteen4a03> ??> Jaguar account/refund
#37 [03:59] <Absol> Jaguar: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#38 [04:24] <Jaguar> I wait their answer
#39 [04:40] * Nicolas_Clement [webchat@89-92-76-210.hfc.dyn.abo.bbox.fr] has joined #minecrafthelp
#40 [04:40] <Nicolas_Clement> hi
#41 [04:40] <Nicolas_Clement> need help
#42 [04:40] <Nicolas_Clement> someone ca help me
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#44 [04:58] * Steve [webchat@112.154.102.149] has joined #minecrafthelp
#45 [05:01] <Steve> Hello?
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#49 [05:41] * a7med [webchat@92.99.170.95] has joined #minecrafthelp
#50 [05:42] <a7med> i cant enter the game
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#54 [06:21] * Ezabungles [webchat@61-68-210-156.tpgi.com.au] has joined #minecrafthelp
#55 [06:21] <Ezabungles> Does anyone here have access to back end of accounts?
#56 [06:21] <urielsalis> Ezabungles no
#57 [06:22] <Ezabungles> Fair enough, thought it couldn't hurt to ask.
#58 [06:23] <Ezabungles> I bought Minecraft on PC waaaaaaaaaaaay back, and haven't accessed for probably a year or two, so not sure if I was the one who initiated the migration to mojang or not. I do have an email from April 2018 saying my account was migrated.
#59 [06:24] <urielsalis> Ezabungles: if you didnt initiate it, someone got access to your email and initiated it themselves
#60 [06:25] <Ezabungles> Yeah that's possible, due to circumstances wherein others could have potentially accessed my email. So I think I'll wait for a reply from customer support to see if they can retrieve my account.
#61 [06:26] <urielsalis> ??> Ezabungles account/send-email/wait-time
#62 [06:26] <Absol> Ezabungles: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#63 [06:27] <Ezabungles> Wow, yeah, they're a bit back-logged. Oh well. Rather wait than have to buy the game again, if possible. Thanks anyway o/
#64 [06:32] * Zack [webchat@h95-155-204-235.cust.a3fiber.se] has joined #minecrafthelp
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#66 [07:14] * oscarhew [webchat@115.134.9.105] has joined #minecrafthelp
#67 [07:14] <oscarhew> i do not receive reset password email after 15mins
#68 [07:15] <urielsalis> ??> oscarhew account/send-email
#69 [07:15] <Absol> oscarhew: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#70 [07:15] <Absol> oscarhew: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#76 [08:32] * Alekkis [webchat@177.37.231.28] has joined #minecrafthelp
#77 [08:32] <Alekkis> olá
#78 [08:32] <Alekkis> podem me ajudar
#79 [08:32] <Alekkis> ?
#80 [08:32] * Greymagic27 [~greymagic@irc.urielsalis.me] has quit. (Ping timeout: 190 seconds)
#81 [08:33] <Alekkis> olá
#82 [08:33] <Alekkis> algum operador para me ajudar no meu problema?
#83 [08:33] <CapFan67> Alekkis, What do you need help with?
#84 [08:34] <CapFan67> Alekkis, There are no "Operators" here. We are volunteers who work on technical issues such as client crashes.
#85 [08:34] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#86 [08:34] <urielsalis> Operator is how latin american people refer to the people that do this stuff :P
#87 [08:34] <Alekkis> algum hacker invadiu minha conta da mojang e não consigo entrar
#88 [08:34] <urielsalis> ??> Alekkis lang/pt
#89 [08:34] <Absol> Alekkis: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#90 [08:34] <urielsalis> ??> Alekkis account/send-email
#91 [08:35] <Absol> Alekkis: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#92 [08:35] <Absol> Alekkis: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#93 [08:35] * Potato7 [webchat@210.81-166-164.customer.lyse.net] has joined #minecrafthelp
#94 [08:35] <Potato7> hi
#95 [08:35] <CapFan67> Hi
#96 [08:36] <CapFan67> urielsalis, Ah, the subtle nuances of language. Where's my Star Trek universal translator when I need it!
#97 [08:36] <Potato7> Do anyone know why my support email to Mojang never got answered :(
#98 [08:36] <CapFan67> Potato7, When did you request support? (what date)
#99 [08:37] <Potato7> 10th jan and now they're on 12th jan smh
#100 [08:37] <Potato7> they ignored it :(
#101 [08:37] <Alekkis> não tenho mais acesso ao meu email logado no minecraft.net,e quando fui acessar minha conta da mojang estava dando senha incorreta!!! oque faço agora??
#102 [08:38] <CapFan67> Alekkis, Follow Absol's instructions.
#103 [08:38] <Alekkis> como?
#104 [08:39] <CapFan67> Potato7, As much as I'd like to have answers to those kinds of questions, we aren't Mojang. If it were me, since they *just* tipped over your submission date yesterday, I would give it a day, check my junk/spam folders, etc. If a day passes, then I'd submit a request again.
#105 [08:40] <CapFan67> CapFan67 Note: I would probably include in my second submission a secondary email from a different provider, and explain that I didn't get a response from my first. Ask them to cc the alternate email.
#106 [08:41] * control [webchat@net-188-216-183-175.cust.vodafonedsl.it] has joined #minecrafthelp
#107 [08:41] <control> hi
#108 [08:41] <CapFan67> control, Hi
#109 [08:41] <Potato7> oof, ok
#110 [08:41] * Alekkis [webchat@177.37.231.28] has quit. (Quit: webchat.esper.net)
#111 [08:41] <control> im having some issues playing with my friends on lan
#112 [08:42] <CapFan67> control, What issue are you having?
#113 [08:42] <control> they can play together, but when i try to enter their world i get an io.nett.channel.abstract error
#114 [08:43] <control> checked the firewall and i gave java the permission to bypass the firewall
#115 [08:43] <control> but doesnt work anyway
#116 [08:44] <CapFan67> control, So you see the world list in your multiplayer list, but error out when connecting?
#117 [08:44] * Greymagic27 [~greymagic@irc.urielsalis.me] has quit. (Ping timeout: 180 seconds)
#118 [08:44] <control> nope
#119 [08:44] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#120 [08:44] <control> i connect using the direct connection
#121 [08:44] <control> its a 5 digit number, not sure how its named though
#122 [08:45] <CapFan67> control, Are you all in the same room, or are you connecting together via some VPN software?
#123 [08:45] <control> we are all in the same house
#124 [08:45] <control> connected to the same modem
#125 [08:47] <CapFan67> control, On the surface, if you're not seeing the world automatically list in the multiplayer page, that means the host or client or both have Network Discovery and broadcast disabled. This is an indication of a fundamental security issue that leads to problems such as yours. I would disable the firewall and security software on the host and client, and make sure the network is "private", then test again.
#126 [08:50] <control> because when i use my laptop i can join him
#127 [08:50] <control> but when im on my gaming pc i cant
#128 [08:53] <control> many people say that its a way too complex error to solve
#129 [08:53] <control> so i guess that i will have to play on my laptop
#130 [08:54] * OLFager [webchat@077213085173.static.telenor.dk] has joined #minecrafthelp
#131 [08:54] <CapFan67> control, Most operating systems default to a "safe" condition, where you can't access or be accessed by nearby network assets. The trick here is to open your system sufficiently to see the host and clients.
#132 [08:55] <control> ill try to open my nat
#133 [08:55] <control> anyway, thank you very much
#134 [08:56] <CapFan67> control, Best of luck.
#135 [08:56] * control [webchat@net-188-216-183-175.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#136 [08:58] * OLFager [webchat@077213085173.static.telenor.dk] has quit. (Client Quit)
#137 [09:19] * Teach [webchat@c-73-69-175-44.hsd1.ma.comcast.net] has joined #minecrafthelp
#138 [09:21] <Teach> I set up my son's Minecraft account with my email address...but I typed it wrong. I want to go in and change it but cannot until I confirm my email address, but I cannot do that because I did not enter my correct email address! How can I have it changed to the correct one?
#139 [09:22] <Teach> If it helps, I can tell you what I entered and what I ShOULD have entered.
#140 [09:22] <CapFan67> Teach, Don't post your email here. This is public chat and we're not Mojang.
#141 [09:23] <CapFan67> Teach, Generally speaking, you can change your email address, but only after your account is setup and you've entered your security challenge questions.
#142 [09:23] <Teach> Got it. Thanks. Any suggestions? I emailed Mojang two weeks ago but have note heard back.
#143 [09:23] <CapFan67> Teach, Since you didn't make it that far, you'll probably need Mojang to help sort things out.
#144 [09:24] <Teach> I cannot enter my security questions without clicking hte link htey send to my email...but it was sent to what I typed, not to my actual email address.
#145 [09:24] <CapFan67> Teach, What day did you post your request?
#146 [09:24] <Teach> SUnday 1/20
#147 [09:24] <CapFan67> Teach, Ah, you still have a bit longer to wait. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#148 [09:25] <Teach> OK...I guess I shouldn't be hopeless.
#149 [09:25] <Teach> Thanks
#150 [09:25] <CapFan67> Teach, Best of luck.
#151 [09:31] * coolmanlucario [webchat@d24-55-213-167.home4.cgocable.net] has joined #minecrafthelp
#152 [09:33] <coolmanlucario> My son asked me to buy him Minecraft but did not realize that there were different versions. I purchease Java edition and find out that I need Minecraft for Windows 10 so he can play online with his friends. Could I get my purchase switched to the right Minecraft?
#153 [09:33] <urielsalis> ??> coolmanlucario account/refund
#154 [09:33] <Absol> coolmanlucario: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#155 [09:34] <urielsalis> coolmanlucario: the editions system is a mess :/
#156 [09:36] <coolmanlucario> I contacted them 1 hour after making the purchase but it has all ready been 5 days with no responce. Im not letting my son play till it gets resolved. My son keeps on asking when he can play the right version.
#157 [09:41] <urielsalis> ??> coolmanlucario account/send-email/wait-time
#158 [09:41] <Absol> coolmanlucario: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#159 [09:56] <coolmanlucario> ok thanks
#160 [10:05] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#161 [10:23] * Sua_ [webchat@122.46.239.9] has joined #minecrafthelp
#162 [10:24] * tavish [webchat@abts-north-dynamic-192.174.162.122.airtelbroadband.in] has joined #minecrafthelp
#163 [10:24] <tavish> Hello
#164 [10:24] <tavish> Anyone can help me to bring the mod on minecraft?
#165 [10:24] <CapFan67> Hi
#166 [10:24] <tavish> I have already downloaded several mods
#167 [10:24] * NoobsAlwaysWins [webchat@2-249-160-35-no2202.tbcn.telia.com] has joined #minecrafthelp
#168 [10:24] <tavish> But not able to see the mods on minecraft.
#169 [10:25] <Sua_> ?
#170 [10:25] <CapFan67> ??> tavish mods
#171 [10:25] <Absol> tavish: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#172 [10:25] <NoobsAlwaysWins> i cannot log in to my account :(
#173 [10:25] <tavish> Where should I go to get help about getting mods on minecraft?
#174 [10:26] <CapFan67> NoobsAlwaysWins, If you put in more than a couple of bad username/password attempts, Mojang will block you for 1 hour. Have you waited with no logins for 1 hour then tried again?
#175 [10:26] <NoobsAlwaysWins> Can someone help me :(
#176 [10:26] <Sua_> I want a refund of Minecraft.
#177 [10:26] <CapFan67> ??> Sua_ account/refund
#178 [10:26] <Absol> Sua_: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#179 [10:26] <NoobsAlwaysWins> yes i did CapFan67
#180 [10:26] * meteoro987 [webchat@235.215.7.191.online.net.br] has joined #minecrafthelp
#181 [10:26] * meteoro987 [webchat@235.215.7.191.online.net.br] has quit. (Network ban)
#182 [10:26] <NoobsAlwaysWins> Nothing works :(
#183 [10:27] <CapFan67> NoobsAlwaysWins, What happens when you try logging into the client (exact error message)?
#184 [10:27] <tavish> Please someone tell me how to get the mods and from where can I get the help?
#185 [10:27] <NoobsAlwaysWins> Username or Password is invailed.
#186 [10:27] <CapFan67> tavish, We don't support mods here. Try minecraftforums or feedthebeast subreddit.
#187 [10:27] <NoobsAlwaysWins> And i have been trying reseting and stuff, nothing works
#188 [10:28] <tavish> Thanks +CapFan67
#189 [10:28] <CapFan67> NoobsAlwaysWins, Sounds like your account is locked on the Mojang side. You'll need to contact Mojang Customer Support:
#190 [10:28] <CapFan67> ??> NoobsAlwaysWins account/send-email
#191 [10:28] <Absol> NoobsAlwaysWins: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#192 [10:28] <Absol> NoobsAlwaysWins: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#193 [10:28] <CapFan67> ??> NoobsAlwaysWins account/trans-id
#194 [10:28] <Absol> NoobsAlwaysWins: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#195 [10:28] <NoobsAlwaysWins> I already have been doing that guys! :(
#196 [10:29] <CapFan67> NoobsAlwaysWins, When did you submit your ticket to Mojang?
#197 [10:29] <NoobsAlwaysWins> Days ago!
#198 [10:29] <CapFan67> NoobsAlwaysWins, Ah, that's too soon. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#199 [10:29] <CapFan67> NoobsAlwaysWins, Out of curiosity, did this start happening after any specific action on your end?
#200 [10:29] <NoobsAlwaysWins> i have been waiting weeks
#201 [10:30] <NoobsAlwaysWins> no
#202 [10:30] * tavish [webchat@abts-north-dynamic-192.174.162.122.airtelbroadband.in] has quit. (Quit: webchat.esper.net)
#203 [10:30] <CapFan67> NoobsAlwaysWins, "days ago" or "weeks"? On what date did you submit your request?
#204 [10:31] <NoobsAlwaysWins> hmm its 01-12.
#205 [10:32] <CapFan67> NoobsAlwaysWins, You submitted your request on Jan 12? In that case, I would expect you to get a response today or tomorrow (Since they're responding to requests placed on the 12th today).
#206 [10:32] <NoobsAlwaysWins> This is waisting my freetime, i just want my account back to play :(
#207 [10:33] <NoobsAlwaysWins> Why me :(
#208 [10:33] <CapFan67> NoobsAlwaysWins, Probably useful to better protect your login credentials. Make sure you have a unique password, not matching any other site. Also, don't give your password to anyone. We've seen a rash of people who give their password to Optfine, then lose access.
#209 [10:33] * Fragz4Lag [webchat@c-73-74-152-16.hsd1.il.comcast.net] has joined #minecrafthelp
#210 [10:33] <NoobsAlwaysWins> WHAT REALLY! i have been login in to optifine before.
#211 [10:34] <CapFan67> NoobsAlwaysWins, Finally, don't use dodgy/shady tools. Lots of people have been losing their accounts after using "alt character" tools, but it backfires as they lose their account.
#212 [10:34] <NoobsAlwaysWins> I bought cape from them
#213 [10:34] <urielsalis> NoobsAlwaysWins: thats one of the ways you can trigger the lock
#214 [10:34] <urielsalis> NoobsAlwaysWins: logging in from optifine servers and then from your location
#215 [10:34] * imalreadytracer [webchat@dyndsl-091-096-232-041.ewe-ip-backbone.de] has joined #minecrafthelp
#216 [10:34] <NoobsAlwaysWins> oh
#217 [10:34] <CapFan67> NoobsAlwaysWins, Optfine the mod is fine. Just don't give your username/password for the cape change. That frequently results in a locked account.
#218 [10:34] <NoobsAlwaysWins> Can you guys unlock my account i wanna play :(
#219 [10:34] <urielsalis> NoobsAlwaysWins: Also, dont you think is kinda shady they send your crendentials to their server instead of logging in client side and passing the token?
#220 [10:35] <CapFan67> NoobsAlwaysWins, We are not Mojang. You'll have to wait for them to respond.
#221 [10:35] * imalreadytracer [webchat@dyndsl-091-096-232-041.ewe-ip-backbone.de] has quit. (Client Quit)
#222 [10:35] <NoobsAlwaysWins> oh ok :(
#223 [10:35] <NoobsAlwaysWins> So when do you guys think im gonna get respond
#224 [10:35] <Fragz4Lag> I did the minecraft server tutorial three times, tried some fixes, and it still won't work.
#225 [10:35] <CapFan67> NoobsAlwaysWins, If you submitted on Jan 12, as you said, I would expect in the next day or so.
#226 [10:36] <NoobsAlwaysWins> But what if its not comming today or tommorow.
#227 [10:36] <Lord_Ralex> Then you wait longer.
#228 [10:36] <CapFan67> NoobsAlwaysWins, "what if" is an endless pit.
#229 [10:37] <NoobsAlwaysWins> Your right..
#230 [10:37] <NoobsAlwaysWins> Wait is this auto messages or real support?
#231 [10:37] <GreyVulpine> This is indeed real support.
#232 [10:37] <NoobsAlwaysWins> Wow
#233 [10:37] <CapFan67> Fragz4Lag, what's the specific outcome that makes you say "won't work"?
#234 [10:37] <NoobsAlwaysWins> Cool
#235 [10:38] <CapFan67> NoobsAlwaysWins, Absol is a bot with canned responses we control. The rest of us are real.
#236 [10:38] <NoobsAlwaysWins> Ahh, i wanna play minecraft sooo bad! =( *cries*
#237 [10:38] <Fragz4Lag> io.netty.channel.abstractchannel$annotatedconnectexception: Connection timed out: no further information:
#238 [10:39] <CapFan67> Fragz4Lag, Are you trying to connect to your server from the same machine, or the same network as the server? If so, are you using the LAN IP to test, or the Internet IP?
#239 [10:40] <Fragz4Lag> LAN IP works, localhost and internet IP throws up the error. Friends can't connect either.
#240 [10:40] * NoobsAlwaysWins [webchat@2-249-160-35-no2202.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#241 [10:40] * thelounge17 [webchat@173-16-193-206.client.mchsi.com] has joined #minecrafthelp
#242 [10:40] * Espercorn kicked thelounge17 from #minecrafthelp (Reason: helounge17 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#243 [10:41] <CapFan67> Fragz4Lag, Does the LAN IP work from a separate computer on the same network?
#244 [10:42] <CapFan67> Fragz4Lag, The goal here is to determine if the local machine is the problem (firewall, security, etc), or if the router is the problem (port forwarding, firewall, etc).
#245 [10:43] * BASEFlow [webchat@xdsl-89-0-111-182.nc.de] has joined #minecrafthelp
#246 [10:43] <Fragz4Lag> I have deleted and retried at this three times, it doesn't appear to be portforwarding or computer firewall. Possibly router issues?
#247 [10:44] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#248 [10:44] <Fragz4Lag> LAN IP doesn't work on other machines, only mine goes through.
#249 [10:45] <CapFan67> Fragz4Lag, If LAN IP does not work from other computers on the same network, then your issue is either security/firewall or the server setup itself.
#250 [10:45] <CapFan67> Fragz4Lag, Did you modify your server.properties, or is it default?
#251 [10:45] * Webchat_36144 [webchat@173-16-193-206.client.mchsi.com] has joined #minecrafthelp
#252 [10:45] * Espercorn kicked Webchat_36144 from #minecrafthelp (Reason: ebchat_36144 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#253 [10:46] <Fragz4Lag> Default, tried with computer firewall off.
#254 [10:47] <CapFan67> Fragz4Lag, are you chatting from the server computer now?
#255 [10:48] <Fragz4Lag> Yes.
#256 [10:49] <CapFan67> Fragz4Lag, If it's Windows OS, Let's take a quick look and make sure there's no incompatible software running:
#257 [10:49] <CapFan67> ??> Fragz4Lag tools/hjt
#258 [10:49] <Absol> Fragz4Lag: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#259 [10:49] <Absol> Fragz4Lag: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#260 [10:49] * Sua_ [webchat@122.46.239.9] has quit. (Quit: webchat.esper.net)
#261 [10:50] * ben [webchat@host109-148-144-239.range109-148.btcentralplus.com] has joined #minecrafthelp
#262 [10:51] * ben is now known as Guest21777
#263 [10:53] * Guest21777 is now known as ben
#264 [10:53] <Fragz4Lag> https://paste.ubuntu.com/p/MXk4M6rHns/
#265 [10:53] <ben> ben
#266 [10:54] <CapFan67> Fragz4Lag, Thanks. Nothing of concern pops up. That's good to eliminate.
#267 [10:54] * flight [webchat@47-44-157-66.static.sgnw.mi.charter.com] has joined #minecrafthelp
#268 [10:54] <Guest74521> https://paste.ubuntu.com/p/VsG9B4ymBf/
#269 [10:54] <CapFan67> Fragz4Lag, Are you able to ping the host computer from another computer on the network using its LAN IP?
#270 [10:54] <Fragz4Lag> Let me check again
#271 [10:55] <Greymagic27> ??> Guest74521 tools/hjt
#272 [10:55] <Absol> Guest74521: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#273 [10:55] <Absol> Guest74521: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#274 [10:55] <flight> how do I change the email that's on my account to another one?
#275 [10:56] <Greymagic27> flight, Check: https://help.mojang.com/customer/portal/articles/901432
#276 [10:57] <BASEFlow> I got a MC startup error. "The game crashed whilst unexpected errorError: java.lang.RuntimeException: No OpenGL context found in the current thread."
#277 [10:57] <Greymagic27> ??> BASEFlow win/dxdiag
#278 [10:57] <Absol> BASEFlow: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#279 [10:58] <BASEFlow> https://paste.ubuntu.com/p/zwHp4nQQ9C/
#280 [10:58] <Fragz4Lag> Yeah, if they are on my network they can connect using LAN IP
#281 [10:59] <BASEFlow> Also the Crash report: https://paste.ubuntu.com/p/ZxXN3ttv6J/
#282 [10:59] <CapFan67> Fragz4Lag, Ok, that's different than what you mentioned earlier. This is a good thing, and mostly eliminates the host server itself. This means the issue is most likely in the router configuration.
#283 [11:00] <Greymagic27> BASEFlow, Download this driver: https://www.geforce.com/drivers/results/141906
#284 [11:00] <CapFan67> Fragz4Lag, Did you follow a port-forwarding guide specifically for your model of router, or just a general guide on the Internet?
#285 [11:00] <CapFan67> Fragz4Lag, Also, after configuration, have you tried rebooting your router?
#286 [11:00] <Fragz4Lag> Specifically for the router
#287 [11:01] <Fragz4Lag> No not yet.
#288 [11:01] <BASEFlow> I already hav that driver.
#289 [11:01] <Fragz4Lag> Would you like me to?
#290 [11:02] <Greymagic27> Make sure you have the latest driver for your processer BASEFlow: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-desktop-processors-radeon-vega-graphics/amd-ryzen-5-0
#291 [11:02] <CapFan67> Fragz4Lag, Some routers (my comcast provided router as an example) require a reboot after port forwarding changes have been made before they become active. I learned this the hard way. Although an edge case, it's easy to test.
#292 [11:03] <Fragz4Lag> Alright, I'll update you afterward
#293 [11:03] <flight> so what if I cant access this email to change the email?
#294 [11:03] <Greymagic27> flight, If you can't, you'll need to contact mojang and ask them to change it
#295 [11:03] <BASEFlow> It doesnt let me install it because i dont have radeon graphics
#296 [11:04] <flight> how long does it roughly take them to respond
#297 [11:04] <Greymagic27> ??> flight account/send-email/response
#298 [11:04] * Fragz4Lag [webchat@c-73-74-152-16.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#299 [11:04] <Greymagic27> ??> flight account/send-email/wait-time
#300 [11:04] <Absol> flight: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#301 [11:05] <Greymagic27> BASEFlow, Did this start happening after you updated your drivers?
#302 [11:05] * Fragz4Lag [webchat@c-73-74-152-16.hsd1.il.comcast.net] has joined #minecrafthelp
#303 [11:06] <Fragz4Lag> Alright I'm back. I have to change some things since router is DHCP.
#304 [11:06] <BASEFlow> Im not sure, but I think yes.
#305 [11:07] * Leaving [webchat@94.147.13.131] has joined #minecrafthelp
#306 [11:07] <Leaving> Hey
#307 [11:07] <Leaving> Who on here is responsible for Minecraft In-Game Nicknames?
#308 [11:08] <CapFan67> Leaving, We are volunteers who help with technical issues such as client crashes. None of us are Mojang. Mojang is responsible for character names.
#309 [11:08] <Leaving> Alright i see
#310 [11:09] <Leaving> Have a good day :)
#311 [11:10] <Fragz4Lag> Nothing, still the same error.
#312 [11:12] * Kevin2 [webchat@xdsl-89-0-111-182.nc.de] has joined #minecrafthelp
#313 [11:12] <CapFan67> Fragz4Lag, I'm still with you. Just working out the best approach.
#314 [11:12] * Kevin2 [webchat@xdsl-89-0-111-182.nc.de] has quit. (Client Quit)
#315 [11:13] <Fragz4Lag> Alright, thanks for staying with me.
#316 [11:13] * flight [webchat@47-44-157-66.static.sgnw.mi.charter.com] has quit. (Quit: webchat.esper.net)
#317 [11:15] <CapFan67> Fragz4Lag, Just to confirm the obvious, you forwarded 25565 (TCP and UDP) to your servers LAN IP?
#318 [11:15] * BASEFlow [webchat@xdsl-89-0-111-182.nc.de] has quit. (Quit: webchat.esper.net)
#319 [11:15] <Fragz4Lag> Yes
#320 [11:18] <CapFan67> Fragz4Lag, What model of router do you have?
#321 [11:21] <Fragz4Lag> Netgear R6250
#322 [11:27] * oneomaster [webchat@p5DE68F12.dip0.t-ipconnect.de] has joined #minecrafthelp
#323 [11:27] <oneomaster> hello
#324 [11:27] <oneomaster> i Got a problem
#325 [11:27] <oneomaster> i want to play Minecraft after a few Years i treid to migrate my account
#326 [11:27] <CapFan67> Fragz4Lag, The configuration screen looks fairly innocuous. Can you post a screenshot of your current configuration?
#327 [11:27] <oneomaster> but it got hacked or something like that
#328 [11:28] <oneomaster> i got my informations
#329 [11:28] <CapFan67> ??> oneomaster account/hacked
#330 [11:28] <Absol> oneomaster: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#331 [11:28] <Absol> oneomaster: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#332 [11:28] <CapFan67> oneomaster, Don't post the info here! We are not Mojang, and this is a public channel.
#333 [11:28] * ang23 [webchat@108.59.110.187] has joined #minecrafthelp
#334 [11:29] <oneomaster> yes
#335 [11:29] <oneomaster> but that steps dont help me
#336 [11:29] <oneomaster> already send a ticket 2 weeks ago
#337 [11:29] <ang23> set up new accounts for my 2 kids, the 2nd time they entered the game it changed their GAMERTAGS! They want theirs back!!
#338 [11:29] <CapFan67> oneomaster, On what day did you send your request?
#339 [11:30] <oneomaster> I mean what the fuck i plaed before like 6 years and they changed their logging system and now im done????
#340 [11:30] <Absol> oneomaster: Please keep it civil
#341 [11:30] <oneomaster> sry
#342 [11:30] <oneomaster> the dont resposne
#343 [11:30] <oneomaster> i wrote 2 tickets
#344 [11:30] <mattym> ang23, Which version of the game are you referencing?
#345 [11:30] <oneomaster> no response in 2 weeks?
#346 [11:30] <oneomaster> what to do?
#347 [11:30] <CapFan67> oneomaster, to be fair, they changed the login 4-5 years ago and *stongly* recommended every migrate since the old system isn't secure.
#348 [11:31] <CapFan67> oneomaster, Again, which day did you submit your ticket?
#349 [11:31] <oneomaster> idk like 16 oder 17 .
#350 [11:31] <ang23> Java edition on Android tablets
#351 [11:31] <oneomaster> 16-17.1
#352 [11:31] <CapFan67> oneomaster, You have a bit longer to wait. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#353 [11:31] <mattym> ang23, There is no Java Edition on Android.
#354 [11:32] <mattym> ang23, So you are talking about the Xbox Live login names?
#355 [11:32] <oneomaster> ah ok so i just rly need to wait?
#356 [11:32] <mattym> ang23, You will need to contact Xbox Live support, we do not handle those versions here.
#357 [11:32] <CapFan67> oneomaster, *nods* Sadly, yes. I too wish it was quicker. Be we only have he reality we have.
#358 [11:32] * BASEFlow [webchat@xdsl-89-0-111-182.nc.de] has joined #minecrafthelp
#359 [11:33] <ang23> $6.99 Minecraft app on their tablets, When we set up in Xbox Live it said "choose you gamertag", we did and then the game changed it to something crazy!
#360 [11:33] * BASEFlow [webchat@xdsl-89-0-111-182.nc.de] has quit. (Client Quit)
#361 [11:34] <mattym> ang23, You will need to contact Xbox Live support, we do not handle those versions here.
#362 [11:34] <oneomaster> thanks cap
#363 [11:34] <oneomaster> man
#364 [11:34] <oneomaster> i was really mad about
#365 [11:34] * ang23 [webchat@108.59.110.187] has quit. (Quit: webchat.esper.net)
#366 [11:34] * oneomaster [webchat@p5DE68F12.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#367 [11:37] <Fragz4Lag> https://pasteboard.co/HYS4Zxq.png Here is the image
#368 [11:38] <Fragz4Lag> Sorry it took me so long.
#369 [11:39] <CapFan67> Fragz4Lag, Just as a note, your default gateway and subnet mask are inside (LAN) IPs, and aren't worth concealing. Then again, better to err on the side of safety. =)
#370 [11:40] <Fragz4Lag> Just wanted to do it just incase.
#371 [11:40] <Fragz4Lag> Thanks for the info about it.
#372 [11:40] <mattym> Fragz4Lag, Do you have more than 1 router?
#373 [11:41] <Fragz4Lag> Yes, it is connected to a all in one.
#374 [11:42] <mattym> Fragz4Lag, You will need to connect the host machine to the first one in the chain, and forward from there.
#375 [11:42] <CapFan67> Fragz4Lag, That's a fascinating question. I ping'ed Fragz4Lag's external IP and got a response, but if there are more than 1 router in a chain, that's a problem.
#376 [11:43] <Fragz4Lag> So I use, the first one and port forward from there, okay.
#377 [11:44] <CapFan67> Fragz4Lag, I'm going to send you a question as a PM. If you're on the web client you'll see it on the left. Answer here.
#378 [11:45] <mattym> Fragz4Lag, Yeah, you will need to attach it to the AIO, find the internal IP it gets there, (should be a 192.168.#.# format IP) and set the forwarding up on that router.
#379 [11:51] * Fragz4Lag [webchat@c-73-74-152-16.hsd1.il.comcast.net] has joined #minecrafthelp
#380 [11:52] <CapFan67> Google will tell you that's your external IP, but it's not necessarily the external IP of the router you're configuring. My question is in the same context as mattym. If you have two chained routers, the first will have an Internet IP, and the second will have a LAN ip from the first. Then again, if the first device is just a modem, and not a router, this isn't true. Discovering the IP on the WAN (Internet) side of the router you're
#381 [11:52] <CapFan67> configuring answers the question. This is also critically important if you plan to connect both Internet and LAN users a the same time.
#382 [11:55] * End_It_All [webchat@dsl-kvlbng12-54f9e5-242.dhcp.inet.fi] has joined #minecrafthelp
#383 [11:59] <Fragz4Lag> Thank you for the help that you have given me, the server now works and I can play with friends. I really do appreciate the effort you guys put into this.
#384 [11:59] <Fragz4Lag> Thank you for the help that you have given me, the server now works and I can play with friends. I really do appreciate the effort you guys put into this.
#385 [12:10] * End_It_All [webchat@dsl-kvlbng12-54f9e5-242.dhcp.inet.fi] has left #minecrafthelp
#386 [12:15] * SharpEdged [webchat@93.140.126.223] has joined #minecrafthelp
#387 [12:16] * HerrBauerHelmut [webchat@p4FC1C4A3.dip0.t-ipconnect.de] has joined #minecrafthelp
#388 [12:16] <HerrBauerHelmut> ich kann mich in minecraft nicht einloggen da die email zumpassword ändern nicht ankommt
#389 [12:17] * HerrBauerHelmut [webchat@p4FC1C4A3.dip0.t-ipconnect.de] has quit. (Client Quit)
#390 [12:18] * SharpEdged [webchat@93.140.126.223] has quit. (Client Quit)
#391 [12:30] * Gizerp [webchat@c-98-243-161-32.hsd1.mi.comcast.net] has joined #minecrafthelp
#392 [12:31] <Gizerp> Hello Im running a server and my friends are unable to join it. Port forwarding is open and they are able to connect once for about 3 minutes before being kicked with this message popping up: io.netty.channel.abstractchannel$annotatedconnectexception
#393 [12:32] <Gizerp> after that they are unable to join the server again. It says cant connect
#394 [12:36] * ahmet [webchat@176.217.92.214] has joined #minecrafthelp
#395 [12:37] * ahmet [webchat@176.217.92.214] has quit. (Client Quit)
#396 [12:40] * Dascio [webchat@host94-169-dynamic.51-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#397 [12:40] <Dascio> hi
#398 [12:41] <Dascio> how can i get minecraft for Windwos without pay again? I have already the java edition
#399 [12:41] * Dascio [webchat@host94-169-dynamic.51-82-r.retail.telecomitalia.it] has quit. (Client Quit)
#400 [12:48] * godogsful1 [webchat@pppoe.dyn-67.21.98.29.hurontel.on.ca] has joined #minecrafthelp
#401 [12:48] <godogsful1> hey
#402 [12:48] <godogsful1> I start up the game, and it goes past the Mojang screen and all then, then freezes at a really low resolution on the title screen. It isn't just being slow, I left the game open for an hour once and came back to it still frozen. For some reason it sometimes gets fixed if I leave the launcher log open. In the log, there are no abnormal errors or war
#403 [12:48] <godogsful1> nings other than saying my WIP resource packs are incomplete. The only error is the game crashing. Also, sometimes it runs if I restart my computer and repeatedly run the game, but that's probably random chance.
#404 [12:49] <godogsful1> hi
#405 [12:49] <godogsful1> how it going
#406 [12:49] <CapFan67> godogsful1, That doesn't exactly match any descriptions I can put my finger on, but start-up freezing (not responding) is often caused by incompatible software. Let's see what you have running:
#407 [12:49] <CapFan67> ??> godogsful1 tools/hjt
#408 [12:49] <Absol> godogsful1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#409 [12:49] <Absol> godogsful1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#410 [12:51] <godogsful1> i am running java
#411 [12:51] <CapFan67> godogsful1, Good thing that, since Java technical client issues are what we support here.
#412 [12:52] <godogsful1> but it can work on my laptop but not my desktop
#413 [12:52] <CapFan67> godogsful1, You'll want to run the hjt report on the machine that's having trouble.
#414 [12:53] <godogsful1> ok
#415 [12:53] <godogsful1> i did
#416 [12:55] <CapFan67> godogsful1, The tool produces a report. Absol's instructions above tells you how to post that. Provide the link here when you're done.
#417 [13:08] * laliciaanne [webchat@104-0-67-10.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#418 [13:08] <laliciaanne> game crashes every time I try to enter the game
#419 [13:08] <laliciaanne> i have updated video card
#420 [13:09] <CapFan67> laliciaanne, does it crash with an error or description, or just "not responding"?
#421 [13:09] <laliciaanne> starts with not responding, then it says game crash
#422 [13:10] <laliciaanne> thanks for your help
#423 [13:10] <laliciaanne> this has been going on a long time i tried updating java too
#424 [13:10] <CapFan67> hmm.. do you know what the crash error says? (not responding take us down one path, but a specific error down another)
#425 [13:11] <laliciaanne> i am trying to log in to get it
#426 [13:11] <laliciaanne> an unexpected issue has occurred and the game has crashed we are sorry for the inconvenience.
#427 [13:11] <laliciaanne> that is what it says
#428 [13:11] <CapFan67> laliciaanne, If it's easier, I can give you instructions so I can view your log.
#429 [13:11] <laliciaanne> the heading is game crash
#430 [13:12] <CapFan67> laliciaanne, That's not a specific error. Let's start with the log then:
#431 [13:12] <CapFan67> ??> laliciaanne launcher/log-txt
#432 [13:12] <Absol> laliciaanne: We need to see your full launcher log, which is created in the game directory.
#433 [13:12] <Absol> laliciaanne: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#434 [13:17] <laliciaanne> https://paste.ubuntu.com/p/XMfKs6p9cJ/
#435 [13:17] <laliciaanne> is that correct?
#436 [13:17] <CapFan67> laliciaanne, That is not the contents of the Launcher_log.txt file.
#437 [13:19] <laliciaanne> https://paste.ubuntu.com/p/v63JtK9tR9/
#438 [13:19] <laliciaanne> is this it?
#439 [13:21] <CapFan67> laliciaanne, That doesn't look like a launcher_log.txt file either. So, Make sure the very last time you ran the game it crashed. Run it now and crash if necessary. Then, navigate to %appdata%\.minecraft. Find and open Launcher_log.txt. Copy all of the contents (CRTL+A the CTRL+V), and paste to the website.
#440 [13:24] <CapFan67> laliciaanne, Typo on the select and copy. CTRL+A to select all. CTRL+C to copy selected. CTRL+V to paste.
#441 [13:30] <laliciaanne> the exact names weren't there.
#442 [13:30] <laliciaanne> https://paste.ubuntu.com/p/MQTHby6FFv/
#443 [13:30] <laliciaanne> this was the nativelog
#444 [13:31] <CapFan67> laliciaanne, The exact name was there. It's in the first list you provided: "C:\Users\H M P\AppData\Roaming\.minecraft\launcher_log.txt"
#445 [13:33] <CapFan67> laliciaanne, "Naitivelog.txt" is what happens before the launcher loads. Your issue would be after the launcher loads, when you press play. So, the naitivelog.txt won't have any useful information.
#446 [13:38] * smartcookie [webchat@ip-253-40.wvu.edu] has joined #minecrafthelp
#447 [13:39] <smartcookie> Hi, after I log in to my account to play MC on PC, it tells me to update. It says error when I try to update. I am not sure why?
#448 [13:40] <CapFan67> smartcookie, Java Edtion or Windows 10 Edition?
#449 [13:40] <smartcookie> Im not sure.. how do I check?
#450 [13:41] <smartcookie> I think it's java
#451 [13:41] <CapFan67> smartcookie, Did you download from minecraft.net, or install from the Windows Store?
#452 [13:41] <smartcookie> minecraft.net
#453 [13:41] <CapFan67> smartcookie, Ok, so is the Launcher asking you to update? Just making sure, since the client should not do so.
#454 [13:41] * laliciaanne [webchat@104-0-67-10.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#455 [13:42] <laliciaanne> https://paste.ubuntu.com/p/TwdDKvGwCn/
#456 [13:43] * smartcookie [webchat@ip-253-40.wvu.edu] has quit. (Client Quit)
#457 [13:44] <CapFan67> laliciaanne, That error (-1073741819
#458 [13:44] <CapFan67> ) is either caused by hardware issues or by incompatible software. The bad news is, I've now run out of time (took 30 minutes to get that report). I'll be back in roughly and hour, or someone else can help you. But, the important part is, you have "exit code -1073741819"
#459 [13:44] <laliciaanne> thank you!
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#461 [13:49] * moromku [webchat@eqg247.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#462 [13:50] <moromku> what i can do with Unable to save the downloaded file. hu_hu.json
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#464 [14:11] * mindkeep [~mindkeep@c-24-8-35-127.hsd1.co.comcast.net] has joined #minecrafthelp
#465 [14:15] * mellowmodem [webchat@71-85-148-184.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#466 [14:16] <mellowmodem> My ex stole my account and changed the email and password, but I know my security questions, how can I get my account back? Customer support isnt replying and he's threatening to delete my account
#467 [14:16] <Lord_Ralex> you have to wait for customer support.
#468 [14:17] <mellowmodem> If he deletes the account they wont be much help will they?
#469 [14:17] <Lord_Ralex> It's not a hard delete. The account still exists in the system, just not visible. They should be able to help with it.
#470 [14:17] <mellowmodem> Okay, ty.
#471 [14:18] * mellowmodem [webchat@71-85-148-184.dhcp.stls.mo.charter.com] has quit. (Client Quit)
#472 [14:31] <urielsalis> Lord_Ralex, eh, de;ends on GDPR
#473 [14:31] <urielsalis> Transactions are kept for 10 years, but they might delete the way to associate those transactions to the original user
#474 [14:31] <Lord_Ralex> urielsalis, GPDR doesn't kick in there
#475 [14:35] * Seb [webchat@99-107-68-20.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#476 [14:36] <Seb> I'm getting an error where my game says "Failed to download file" and it keep happening. I uninstalled malwarebytes to see if that was the problem but it keeps happening
#477 [14:38] <Seb> https://paste.ubuntu.com/p/sjWwVbRzxm/
#478 [14:38] <mattym> ??> Seb error/download
#479 [14:38] <Absol> Seb: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#480 [14:38] * Tman4133 [webchat@47-34-20-255.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#481 [14:39] * TheFoamHelmet [webchat@99-127-71-35.lightspeed.jcvlfl.sbcglobal.net] has joined #minecrafthelp
#482 [14:39] <Tman4133> i am wondering why my minecraft every time i lauch the game in crashes
#483 [14:40] <TheFoamHelmet> Problem with servers? stuck on "downloading de_de.json when trying to launch 13.2
#484 [14:40] <mattym> ??> TheFoamHelmet error/download
#485 [14:40] <Absol> TheFoamHelmet: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#486 [14:40] <mattym> ??> Tman4133 launcher/log
#487 [14:40] <Absol> Tman4133: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#488 [14:41] * matt3 [webchat@hst-31-141.splius.lt] has joined #minecrafthelp
#489 [14:43] <Seb> I don't have any of those softwares and I still can't download the file
#490 [14:43] <mattym> ??> Seb tools/hjt
#491 [14:44] <Absol> Seb: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#492 [14:44] <Absol> Seb: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#493 [14:44] <TheFoamHelmet> no problems as far as those conflicts guess i'll dive into run processes and see what's causing it thanks though
#494 [14:45] * kacper565 [webchat@host-176-221-123-23.dynamic.mm.pl] has joined #minecrafthelp
#495 [14:45] <matt3> Good memories mIRC :) Soo i have problem,cant recover account. Not getting recover link to email. All the time using same email soo don't get it. =]
#496 [14:45] * Tman4133 [webchat@47-34-20-255.dhcp.unas.mo.charter.com] has quit. (Quit: webchat.esper.net)
#497 [14:45] <mattym> matt3, Did you check any spam/junk folders in the email?
#498 [14:45] * TheFoamHelmet [webchat@99-127-71-35.lightspeed.jcvlfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#499 [14:46] <kacper565> my account was stolen in 3.10.2017
#500 [14:46] <Seb> https://paste.ubuntu.com/p/vXmnbp62BR/
#501 [14:46] <matt3> yuppp :/
#502 [14:46] <mattym> Seb, Are you on a home network connection?
#503 [14:46] <Seb> yes
#504 [14:46] <mattym> ??> matt3 account/send-email
#505 [14:46] <Absol> matt3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#506 [14:46] <Absol> matt3: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#507 [14:46] <mattym> Seb, Do you know if your modem/router has a firewall of its own?
#508 [14:47] <Seb> It doesn't
#509 [14:47] <Seb> And i tried last night on another wifi and it didnt work there either
#510 [14:47] <matt3> Absol thanks
#511 [14:48] <mattym> Seb, Are you low on space on the computer?
#512 [14:48] <kacper565> yes i have network connection
#513 [14:48] <mattym> kacper565, That question was not for you.
#514 [14:49] <mattym> ??> kacper565 account/hacked
#515 [14:49] <Absol> kacper565: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#516 [14:49] <Seb> i have 793 gb free
#517 [14:49] <Absol> kacper565: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#518 [14:49] <kacper565> a okey my acount rip :(;
#519 [14:50] <kacper565> i pay paysefecard
#520 [14:51] * matt3 [webchat@hst-31-141.splius.lt] has quit. (Quit: webchat.esper.net)
#521 [14:51] * NitPixel [webchat@70.131.180.150] has joined #minecrafthelp
#522 [14:51] <mattym> ??> Seb av/adwcleaner
#523 [14:51] <Absol> Seb: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#524 [14:52] <Absol> Seb: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#525 [14:52] * gerda [webchat@p5B29EEC9.dip0.t-ipconnect.de] has joined #minecrafthelp
#526 [14:52] <gerda> i dont know my old username for immmigration
#527 [14:53] * C0nnn0l2 [webchat@97-120-192-239.ptld.qwest.net] has joined #minecrafthelp
#528 [14:53] <gerda> can anybody tell me how i get my old username
#529 [14:53] * kacper565 [webchat@host-176-221-123-23.dynamic.mm.pl] has quit. (Quit: webchat.esper.net)
#530 [14:53] <C0nnn0l2> I am not getting a password reset e-mail. Can someone help sending that?
#531 [14:53] <mattym> gerda, You cannot, you will need to contact Mojang for assistance.
#532 [14:54] <NitPixel> my launcher is trying to download an update before it launches the game, however it never actually starts downloading and eventually times out. i have reset my router and tested my connection, i have also rebooted my PC multiple times to no avail. I am currently unable to play at all.
#533 [14:54] <mattym> ??> gerda account/send-email
#534 [14:54] <Absol> gerda: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#535 [14:54] <gerda> +mttym majng dont answer me
#536 [14:54] <Absol> gerda: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#537 [14:54] <gerda> i get an email with the only reference to this chat
#538 [14:54] <mattym> gerda, see the second link from Absol
#539 [14:55] <mattym> NitPixel, Are there any error messages the launcher gives you?
#540 [14:55] * zHopperz [webchat@77.111.246.85] has joined #minecrafthelp
#541 [14:55] <zHopperz> hi
#542 [14:55] <zHopperz> help me pls
#543 [14:56] * zHopperz [webchat@77.111.246.85] has quit. (Client Quit)
#544 [14:56] * HelpPlz [webchat@dynamic-acs-69-84-61-99.zoominternet.net] has joined #minecrafthelp
#545 [14:57] <C0nnn0l2> Hi All, I am not getting a password reset e-mail within 15 minutes. Can someone help sending that?
#546 [14:57] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. (Ping timeout: 190 seconds)
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#548 [14:58] <NitPixel> this was the error details: Error details: Request error -101: ERR_CONNECTION_RESET
#549 [14:58] * Seb [webchat@99-107-68-20.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#550 [14:58] <HelpPlz> I am really concerned that my account was hacked. I have no idea when it happened but my skin And username have been changed twice since ive checked and I really dont know whats going on...
#551 [14:58] <Seb> https://paste.ubuntu.com/p/pR8HBJ4QQN/
#552 [14:59] <Seb> No issues but the game is starting now
#553 [14:59] <Seb> thank you
#554 [14:59] <Seb> Absol
#555 [14:59] <NitPixel> i got it to download and then i got another error: could not create java virtual machine
#556 [15:00] <HelpPlz> I am really concerned that my account was hacked. I have no idea when it happened but my skin And username have been changed twice since ive checked and I really dont know whats going on...
#557 [15:00] <HelpPlz> PLZ HELP ME
#558 [15:00] <NitPixel> i got it to run but it wont run with optifine so i guess thats the issue?
#559 [15:00] <gerda> how can i find out my old username ?
#560 [15:01] <mattym> ??> HelpPlz account/send-email
#561 [15:01] <Absol> HelpPlz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#562 [15:01] <Absol> HelpPlz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#563 [15:01] <HelpPlz> kk
#564 [15:01] <mattym> gerda, You cant, contact Mojang as directed, and wait for their reply.
#565 [15:01] * HelpPlz [webchat@dynamic-acs-69-84-61-99.zoominternet.net] has quit. (Client Quit)
#566 [15:01] * Seb [webchat@99-107-68-20.lightspeed.miamfl.sbcglobal.net] has quit. (Client Quit)
#567 [15:01] <mattym> NitPixel, I guess, and we do not help with modded here.
#568 [15:02] * NitPixel [webchat@70.131.180.150] has quit. (Quit: webchat.esper.net)
#569 [15:03] * gerda [webchat@p5B29EEC9.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#570 [15:06] * cap7 [webchat@99.216-16-168-net.sccoast.net] has joined #minecrafthelp
#571 [15:06] * cap7 [webchat@99.216-16-168-net.sccoast.net] has quit. (Client Quit)
#572 [15:12] * Nathaniel [webchat@76.72.179.195] has joined #minecrafthelp
#573 [15:13] <Nathaniel> My game keeps crashing guys
#574 [15:13] <Nathaniel> My game keeps crashing guys
#575 [15:16] * Nathaniel [webchat@76.72.179.195] has left #minecrafthelp
#576 [15:16] * GamerHusband [webchat@p54A3A5CA.dip0.t-ipconnect.de] has joined #minecrafthelp
#577 [15:16] <GamerHusband> hallo
#578 [15:17] <GamerHusband> kann mir einer helfen
#579 [15:17] * Nate9 [webchat@76.72.179.195] has joined #minecrafthelp
#580 [15:18] * C0nnn0l2 [webchat@97-120-192-239.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#581 [15:20] * Tim8 [webchat@pool-72-65-56-73.bflony.fios.verizon.net] has joined #minecrafthelp
#582 [15:21] <GamerHusband> halllo
#583 [15:21] * GamerHusband [webchat@p54A3A5CA.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#584 [15:22] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Quit: Leaving)
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#586 [15:26] <Tim8> So after having a redstone dropper get activated while I was 1 full map distance away from spawn the game started with heavy tx/rx lag. switching to creative and flying back and killing the redstone stopped the lag but now I have a different problem. If I place an item frame it appears several chunks away, I cannot interact with it either where I p
#587 [15:26] <Tim8> laced it or at the location it now appears, but if I break the block I placed it on after a few seconds it will drop as an item. any ideas? 19w04b and 19w05a
#588 [15:27] <Nate9> Can a helper dm me i need some private help?
#589 [15:29] <webrosc> Nate9, thats not the way this works
#590 [15:29] <Tim8> Also on 1.1
#591 [15:29] <Tim8> damn... 1.13
#592 [15:44] * Mike4 [webchat@c-75-68-201-107.hsd1.ct.comcast.net] has joined #minecrafthelp
#593 [15:45] <Mike4> hey, anyone here know how to get past the invalid username or password thing when one signs in or tries to?
#594 [15:46] <Mike4> its been a while since i signed in and i am like 98% certain that i am using the right username and password
#595 [15:46] <Mike4> i have several and ive tried them ALL
#596 [15:46] <webrosc> to get past that, you put in the correct info
#597 [15:47] <Mike4> i have
#598 [15:47] <Mike4> several times
#599 [15:47] <webrosc> however if you eneter the incorrect info too many times it will lock you out for an hour or so
#600 [15:47] <Mike4> yeah, ive tried that before
#601 [15:47] <webrosc> if its saying incorrect info then you are not putting in the correct info
#602 [15:47] <Mike4> ive been working on this for 11 months
#603 [15:48] <Mike4> its saying invalid username or password
#604 [15:48] <webrosc> ??> Mike4 tools/hjt
#605 [15:48] <Absol> Mike4: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#606 [15:48] <Absol> Mike4: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#607 [15:48] <webrosc> Nate9, so what help do you need anyway?
#608 [15:51] <Mike4> the link to the website?
#609 [15:51] <Mike4> https://paste.ubuntu.com/p/WyYHgzwD47/
#610 [15:51] <Mike4> thats it
#611 [15:53] <webrosc> well i can't see anything that would be causing the issue, but you do have malware
#612 [15:53] <webrosc> ??> Mike4 av/adwclearner
#613 [15:53] <webrosc> ??> Mike4 av/adwcleaner
#614 [15:53] <Absol> Mike4: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#615 [15:53] <Absol> Mike4: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#616 [15:54] <webrosc> as for the can't login troubles, iwould get in touch with Mojang
#617 [16:03] * Mike4 [webchat@c-75-68-201-107.hsd1.ct.comcast.net] has joined #minecrafthelp
#618 [16:03] <Mike4> im back
#619 [16:03] <Mike4> i did the restart thing after the clean and repier
#620 [16:03] <Mike4> repair*
#621 [16:04] <Nate9> My game keeps crashing saying "The game crashed whilst initializing game
#622 [16:04] <Nate9> Error: bmg: Unable to fit: minecraft:blocks/lava_flow - size: 32x32 - Maybe try a lowerresolution resourcepack?" but i dont have a resource pack so can someone help
#623 [16:05] <mattym> Mike4, Try the game again.
#624 [16:05] <mattym> ??> Nate9 launcher/log
#625 [16:05] <Absol> Nate9: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#626 [16:05] <webrosc> mattym, mike was a login issue, but on hjt i noticed premieropions so did adwcleaner
#627 [16:06] <Mike4> whats that?
#628 [16:07] <webrosc> a lil malware that snuck into your computer
#629 [16:08] <Mike4> ok then, not a good thing... when i did the scan thing i think it came up with 13 things and then i did the clean and repair and restarted my pc and now im back to see what else to do
#630 [16:08] <webrosc> Mike4, wait an hour without ANY login attempts, reset password, then try logging in
#631 [16:09] <Mike4> ok, thank you for the help, ill let you know the result of my endevors
#632 [16:10] <Nate9> https://paste.ubuntu.com/p/mNyyxBq8yT/
#633 [16:10] <Mike4> the only thing is that when i tried to reset my password the first time and i had them send an email to my account, i did not get the email
#634 [16:11] <webrosc> Mike4, then you may need Mojangs help
#635 [16:12] <Mike4> maybe, i sent them an email many months ago to no avail but i sent one about an hour ago and i wanted to see if i could get any immediate help once i saw that this help page was a thing
#636 [16:12] <Mike4> thanks to you and Absol for all the help
#637 [16:13] <mattym> Nate9, Does it happen in 1.13.2 ?
#638 [16:13] <Nate9> it happens on every version i try
#639 [16:13] <mattym> Nate9, Can you get the log from 1.13.2
#640 [16:17] <Nate9> https://paste.ubuntu.com/p/zFY4GcDcW7/
#641 [16:17] * Sentinel [webchat@host-78-150-125-249.as13285.net] has joined #minecrafthelp
#642 [16:17] <Sentinel> My game keeps crashing upon starting
#643 [16:18] <mattym> ??> Nate9 win/reinst
#644 [16:18] <Absol> Nate9: You may need to reinstall the locally installed files that Minecraft puts into place.
#645 [16:18] <Absol> Nate9: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#646 [16:18] <Sentinel> i tried re instaling but it does not work
#647 [16:18] <mattym> ??> Sentinel launcher/log
#648 [16:18] <Absol> Sentinel: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#649 [16:18] <Sentinel> i wiped ity from my hard drive but same thing
#650 [16:19] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#651 [16:19] * seignix [webchat@h66-222-48-38.shwdwixa.dsl.dynamic.tds.net] has joined #minecrafthelp
#652 [16:20] * seignix [webchat@h66-222-48-38.shwdwixa.dsl.dynamic.tds.net] has quit. (Client Quit)
#653 [16:23] <Nate9> It still crashes
#654 [16:24] <mattym> ??> Nate9 tools/hjt
#655 [16:24] <Absol> Nate9: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#656 [16:24] <Absol> Nate9: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#658 [16:25] * deide2 [webchat@static.kpn.net] has quit. (Client Quit)
#659 [16:25] <Sentinel> btw how does the what is the save dictionary because i cannot see a file named thet
#660 [16:26] <mattym> Sentinel, You need to follow the directions actually given to you, not someone else.
#661 [16:26] <Nate9> https://paste.ubuntu.com/p/zfyfntf6sS/
#662 [16:27] <Sentinel> my bad at this point idk what to do so im trying everything
#663 [16:28] <CapFan67> Sentinel, My suggestion would be, follow the instructions mattym provided so we can see the error and hopefully help you resolve it.
#664 [16:32] * JacobReid [webchat@c-76-23-248-32.hsd1.ct.comcast.net] has joined #minecrafthelp
#665 [16:33] <Sentinel> dion it rn
#666 [16:33] * BigTex [webchat@124.sub-174-206-22.myvzw.com] has joined #minecrafthelp
#667 [16:34] <Sentinel> https://paste.ubuntu.com/p/NSVKWn6gRC/plain/
#668 [16:34] <Sentinel> hope that is it
#669 [16:34] <JacobReid> I've tried to migrate my account to the mojang account before but it hasn't worked. the first time (2012) and the second time (2017) I got far enough to be able to receive the confirmation email. This time, I cant get past the first steps
#670 [16:35] <CapFan67> Sentinel, That exit code is often caused by incompatible software. Let's see what's running:
#671 [16:35] <CapFan67> ??> Sentinel tools/hjt
#672 [16:35] <Absol> Sentinel: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#673 [16:35] <Absol> Sentinel: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#674 [16:36] <BigTex> Hello, I am unable to find the transaction ID or the Email I used to get my minecraft account, what if anything can be done so i can login/migrate my account?
#675 [16:36] <CapFan67> JacobReid, If you can't migrate your account yourself, Mojang can do that for you. Contact them here:
#676 [16:36] <CapFan67> ??> JacobReid account/send-email
#677 [16:36] <Absol> JacobReid: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#678 [16:37] <Absol> JacobReid: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#679 [16:37] <Nate9> Anyone look at what i pasted?
#680 [16:37] <CapFan67> Nate9, I think mattym Stepped away for a moment. Stand by.
#681 [16:38] <Nate9> okay thanks
#682 [16:38] <Sentinel> https://paste.ubuntu.com/p/BcQKVsWxMZ/plain/
#683 [16:38] <JacobReid> I don't know my transaction ID and wouldn't be able to access it
#684 [16:38] <CapFan67> BigTex, Without that information, you'll need to contact Mojang Customer Support. Ask for an Alternate Verification Method.
#685 [16:38] <CapFan67> ??> BigTex account/send-email
#686 [16:38] <Absol> BigTex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#687 [16:38] <Absol> BigTex: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#688 [16:38] <CapFan67> ??> JacobReid account/trans-id
#689 [16:38] <Absol> JacobReid: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#690 [16:39] <CapFan67> JacobReid, Finding your transaction ID is best. If you absolutely can't, ask Mojang for an Alternate Verification Method.
#691 [16:39] <BigTex> Thanks!
#692 [16:40] <CapFan67> Sentinel, You have malware installed known to cause your issue (PremierOpinion). I'll post removal instructions:
#693 [16:40] <CapFan67> ??> Sentinel av/adwcleaner
#694 [16:40] <Absol> Sentinel: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#695 [16:40] <Absol> Sentinel: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#696 [16:41] * Drew [webchat@99-149-85-200.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#697 [16:42] <Drew> Looking to transfer my account from a legacy account to a mojang but I do not know the email used or the transaction ID. Just looking for any help!
#698 [16:43] <CapFan67> Drew, Without that information, you'll need to contact Mojang Customer Support. Ask for an Alternate Verification Method.
#699 [16:43] <CapFan67> ??> Drew account/send-email
#700 [16:43] * Sentinel [webchat@host-78-150-125-249.as13285.net] has quit. (Quit: webchat.esper.net)
#701 [16:43] <Absol> Drew: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#702 [16:43] <Absol> Drew: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#703 [16:44] <Drew> Thanks capfan I'll check that out
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#706 [16:49] <norquisd> hey
#707 [16:50] * norquisd [webchat@h199-21-245-12.static.ip.compudyne.net] has quit. (Client Quit)
#708 [16:52] <JacobReid> How do I ask Mojang for an alternate verification method?
#709 [16:53] <webrosc> by contacting them
#710 [16:53] <webrosc> have you already?
#711 [16:53] <JacobReid> Yeah. Sorry, it was a dumb question
#712 [16:59] <CapFan67> ebitda
#713 [16:59] <CapFan67> Gah.. wrong window.
#714 [17:01] * Zak96 [webchat@162-224-229-239.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#715 [17:01] <Zak96> Hey! So, I have no access to my account, or the email associated with it. What's my options to getting back in?
#716 [17:02] <CapFan67> Zak96, Without access to the email or password, you will need to contact Mojang.
#717 [17:02] <CapFan67> ??> Zak96 account/send-email
#718 [17:02] <Absol> Zak96: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#719 [17:02] <Absol> Zak96: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#720 [17:02] <CapFan67> ??> Zak96 account/trans-id
#721 [17:02] <Absol> Zak96: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#722 [17:03] <Zak96> Ah, I already sent an email, thanks. Was curious if I have any other avenues to explore
#723 [17:03] <Zak96> Thanks
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#727 [17:16] * tomturkey [webchat@173-23-42-249.client.mchsi.com] has joined #minecrafthelp
#728 [17:17] <tomturkey> I forgot my username and password so I cant log in, can anyone help?
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#730 [17:19] <tomturkey> um?
#731 [17:21] * Eterrie [webchat@host-188-35-23-23.beirel.ru] has joined #minecrafthelp
#732 [17:23] <Eterrie> Hi. I hold a server for my friends which is latest version, I have a problem with ocelot taming. I can't make a cat out of ocelot - I have already fed it 20 fish or so. How can I make a cat (I'm currently in creative mode)?
#733 [17:24] <Tim8> It's also happening with leads
#734 [17:25] <mattym> Tim8 and Eterrie, we do not help with ingame issues, consult the wiki or google.
#735 [17:26] <Eterrie> But you have an "in-game question" category
#736 [17:26] <mattym> Eterrie, No we don't.
#737 [17:27] <Eterrie> https://puu.sh/CEO8H/1be7fb239c.png second last?
#738 [17:27] * Tim8 [webchat@pool-72-65-56-73.bflony.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#739 [17:27] <mattym> Eterrie, Yes, and its not a launcher error, command blocks stuff would point to another channel.
#740 [17:27] <mattym> Eterrie, All other questions, are met with the answer I gave you.
#741 [17:28] <Nate9> Can somebody look at this now? https://paste.ubuntu.com/p/zfyfntf6sS/
#742 [17:28] <Eterrie> whatever.
#743 [17:28] <mattym> Nate9, Nothing showing up there that would cause your issue.
#744 [17:28] <mattym> Nate9, Are you sure you reinstalled the game as Absol directed?
#745 [17:28] <Nate9> Yeah
#746 [17:29] <mattym> ??> Nate9 win/dxdiag
#747 [17:29] <Absol> Nate9: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#749 [17:33] <Nate9> https://paste.ubuntu.com/p/zYtDb4T243/ there ya go
#750 [17:35] <mattym> Nate9, Yeah, still not seeing anything that should cause that problem. Review and complete the following directions again, exactly as they are written.
#751 [17:35] <mattym> ??> Nate9 win/reinst
#752 [17:35] <Absol> Nate9: You may need to reinstall the locally installed files that Minecraft puts into place.
#753 [17:35] <Absol> Nate9: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#759 [17:45] * HeyItsSpook [webchat@184-97-73-64.lcrs.centurylink.net] has joined #minecrafthelp
#760 [17:46] <HeyItsSpook> anyone have an answer to when my account just decided to stop owning mc?
#761 [17:46] <HeyItsSpook> why*
#762 [17:47] <webrosc> are you sure you are loging into the right account?
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#766 [18:08] <HeyItsSpook> yeah its the right account
#767 [18:08] <HeyItsSpook> i was playing on it yesterday
#768 [18:08] <HeyItsSpook> but today it says it was never purchased
#769 [18:08] <HeyItsSpook> and the payment still went through
#770 [18:08] * Robert is now known as Moon1265
#771 [18:09] <becca> I have not logged in for a while and my password wasn't changed. But it will not let me log in or send a reset password
#772 [18:10] <Moon1265> Both a friend and I have recently downloaded Minecraft and cannot connect to one another when either of us are hosting. receiving error "io.netty.channel.abstractchannel$annotatedconnectexception"
#773 [18:14] * DJ [webchat@ool-18bba78e.dyn.optonline.net] has joined #minecrafthelp
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#775 [18:15] <DJ> Hello. I've done some research about my issue and am aware that it's a known issue. But so far every thing I've tried to fixed it hasn't provided results. I need help with solving this error: EXCEPTION ACCESS VIOLATION 0xc0000005
#776 [18:16] <DJ> I'm playing on the latest version of the game, 1.13.2
#777 [18:20] <CapFan67> DJ, There are a few errors that result in access violations. Let's look at your logs for the specific error. First, make sure your last launch resulted in the error. The follow these instructions:
#778 [18:20] <CapFan67> ??> DJ launcher/log-txt
#779 [18:21] <Absol> DJ: We need to see your full launcher log, which is created in the game directory.
#780 [18:21] <Absol> DJ: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#781 [18:22] * Zander9909 [webchat@d157-89-147.home4.cgocable.net] has joined #minecrafthelp
#782 [18:24] <DJ> I hope I did this right.
#783 [18:24] <DJ> https://paste.ubuntu.com/p/9gKQ5tpCbt/
#784 [18:26] <CapFan67> DJ, GPU access errors are sometimes driver related, but also often caused by 3rd party software running on the machine. Let's see what's running:
#785 [18:26] <CapFan67> ??> DJ tools/hjt
#786 [18:26] <Absol> DJ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#787 [18:26] <Absol> DJ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#788 [18:29] <Batter> Hello, I've been running into an issue with tring to open 1.13.2. Unforently i've tried a few things with no luck hopefully you may be able to assist. https://paste.ubuntu.com/p/BtNMMqJvfb/
#789 [18:29] <DJ> https://paste.ubuntu.com/p/TGzSGhF8hD/
#790 [18:30] <webrosc> ??> Batter win/!
#791 [18:30] <Absol> Batter: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#792 [18:30] <Absol> Batter: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#793 [18:31] <CapFan67> DJ, AVG and Discord. The only issue with Discord is the overlay. Make sure it's disabled. AVG on the other hand causes a number of issues. In order to rule out AVG as the cause, it would be best to uninstall:
#794 [18:31] <CapFan67> ??> dj av/avg
#795 [18:31] <Absol> DJ: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#796 [18:31] <Absol> DJ: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#797 [18:34] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#798 [18:36] <DJ> Just uninstalled AVG. Can I just end Discord using the Task Manager?
#799 [18:38] <CapFan67> DJ, As long as the task is no longer running. Having said that, disabling the overy is very simple (click the gear, select overlay, slider to off)
#800 [18:38] <CapFan67> *overlay
#801 [18:40] * Moon1265 [webchat@12-206-196-34.wifimw.com] has quit. (Quit: webchat.esper.net)
#802 [18:42] <DJ> OK, so, I turned off Discord's overlay, ended all of it's tasks, and uninstalled AVG. Should that solve the problem?
#803 [18:43] * DYZZYTOUCAN740 [webchat@170-150-82-2.static.interfacil.net.br] has joined #minecrafthelp
#804 [18:43] <CapFan67> DJ, There are a number of possible causes. But, that will exhaust the known possible 3rd party incompatible software.
#805 [18:43] <CapFan67> DJ, uninstalling security software usually requires a reboot. I'd reboot once, then test Minecraft. Looking at your hardware and drivers would be the next step.
#806 [18:48] <DYZZYTOUCAN740> i cant play,the launcher works normally but when I enter a server the game closes and back to the launcher
#807 [18:48] <CapFan67> DYZZYTOUCAN740, Are you running any mods?
#808 [18:49] <DYZZYTOUCAN740> no
#809 [18:50] <CapFan67> DYZZYTOUCAN740, Let's take a look at the crash and any error produced. Run the game an produce the crash. Then, follow these instructions:
#810 [18:50] <CapFan67> ??> DYZZYTOUCAN740 launcher/log-txt
#811 [18:50] <Absol> DYZZYTOUCAN740: We need to see your full launcher log, which is created in the game directory.
#812 [18:50] <Absol> DYZZYTOUCAN740: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#813 [18:50] <DYZZYTOUCAN740> i am not using any mods
#814 [18:51] * DJ [webchat@ool-18bba78e.dyn.optonline.net] has joined #minecrafthelp
#815 [18:53] <DJ> Hey so I just rebooted my PC and the problem is still occurring. You suggested looking at my drives?
#816 [18:54] <CapFan67> DJ, Hardware and Drivers, yes. Here are the instructions:
#817 [18:54] <CapFan67> ??> DJ win/dxdiag
#818 [18:54] <Absol> DJ: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#819 [18:58] <DJ> Okay, here's the paste link.
#820 [18:58] <DJ> https://paste.ubuntu.com/p/fJYMmVqb9w/
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#825 [19:01] <CapFan67> DJ, Those are *ancient* driver dates that coincide with Windows 10 initial release. That can't be good. At the very least, you should update your Radeon R7 240 driver. But, I'll link both in case you want to update your Intel driver as well:
#826 [19:01] <CapFan67> DJ, https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-200-series/amd-radeon-r7-240
#827 [19:01] <CapFan67> DJ, https://downloadcenter.intel.com/product/81496
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#829 [19:03] <CapFan67> DJ, Unless you use it for some crazy reason, you might consider disabling your onboard graphics in your Bios.
#830 [19:03] * olympo [webchat@net-2-34-94-253.cust.vodafonedsl.it] has joined #minecrafthelp
#831 [19:03] <olympo> hello
#832 [19:03] <CapFan67> Hi
#833 [19:04] * DYZZYTOUCAN740 [webchat@170-150-82-2.static.interfacil.net.br] has quit. (Quit: webchat.esper.net)
#834 [19:04] <olympo> i bought minecraft in 2011, and i haven't migrated my account yet. I would like to, but i forgot the email i used to create my account. Do you know how could i solve this problem? I've sent an email but received no response
#835 [19:05] <CapFan67> olympo, Requesting support from Mojang is the correct path. When did you submit your request?
#836 [19:06] <olympo> about one week ago
#837 [19:06] <olympo> actually 8 days
#838 [19:06] <CapFan67> olympo, Ah, too soon. Monitor this page, which updates every day they work: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#839 [19:07] <olympo> oh okay! thank you!
#840 [19:09] <DJ> I tried to download those driver updates. But turns out, i don't have enough space for that. So I'm gonna go and free up some space on my PC, then I'll update the drivers and test Minecraft. I'll come back here if I run into any more issues.
#841 [19:11] <DJ> Thank you for your help, and I'll see ya when I see ya!
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#846 [19:40] * kayla [webchat@122-60-183-73-adsl.sparkbb.co.nz] has joined #minecrafthelp
#847 [19:40] <kayla> hello i've got this problem: io.netty.channel.AbstractChannel$AnnotatedConnectException: connection timed out
#848 [19:40] <kayla> hello i've got this problem: io.netty.channel.AbstractChannel$AnnotatedConnectException: connection timed out
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#850 [19:45] * icetream [webchat@59.20.56.126] has joined #minecrafthelp
#851 [19:45] <icetream> hello
#852 [19:45] * Ryuumi [webchat@c-67-180-69-62.hsd1.ca.comcast.net] has joined #minecrafthelp
#853 [19:45] <icetream> how i connect username to email?
#854 [19:46] <icetream> i bought minecraft in 2011 and play well until 2016 but now i can't
#855 [19:46] * HiHelp [webchat@adsl-99-67-59-127.lightspeed.plcnca.sbcglobal.net] has joined #minecrafthelp
#856 [19:46] <HiHelp> hello?
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#859 [19:54] * DFN [webchat@c-68-45-163-108.hsd1.in.comcast.net] has joined #minecrafthelp
#860 [19:54] <DFN> any people online that can help me?
#861 [19:55] * MarGonz [webchat@47-186-103-111.dlls.tx.frontiernet.net] has joined #minecrafthelp
#862 [19:55] <MarGonz> Hello, can someone help me?
#863 [19:56] <DFN> same
#864 [19:56] <webrosc> ?? ask
#865 [19:56] <Absol> ask: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#866 [19:57] <Absol> ask: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#867 [19:57] <webrosc> icetream, why can't you?
#868 [19:57] <DFN> I'm having trouble logging in
#869 [19:57] <MarGonz> I can't seem to play the new update. It crashes. However i can play the previous updates
#870 [19:57] <webrosc> DFN, what troubles?
#871 [19:58] <webrosc> MarGonz, explain what you mean
#872 [19:58] <DFN> I just cant login
#873 [19:58] <webrosc> crashes how? error message?
#874 [19:58] <DFN> I've tried re-questing password changes and eveything
#875 [19:58] <webrosc> DFN, why not, any messages as to why?
#876 [19:58] <DFN> Well, 3 days ago i was logging in and out of my account many times
#877 [19:58] <MarGonz> I can play up to 1.12 of minecraft, but when i go to play the new update, 1.13 it crashes. I have space on my mac so im not sure what's causing the crash
#878 [19:59] <DFN> To change my skin, an doptifine cape
#879 [19:59] <DFN> optifine*
#880 [19:59] <webrosc> DFN, so you entered your login details on a none Mojang website, and now have login issues?
#881 [19:59] <DFN> I've been with optifine for around a year
#882 [20:00] <DFN> This has never happened before
#883 [20:00] <webrosc> MarGonz, any crash reports?
#884 [20:00] <MarGonz> Yes
#885 [20:00] <webrosc> MarGonz, post it to paste.ubuntu.com then link it here
#886 [20:00] <icetream> webrosc i know username so i played username until 2016 but now i can't log in
#887 [20:01] <icetream> someone link my username to other email
#888 [20:01] <webrosc> DFN, still shouldn't use your game login details on any site other than Mojangs
#889 [20:01] <webrosc> icetream, contact Mojang then
#890 [20:01] <webrosc> ??> icetream mojang/email
#891 [20:01] <DFN> Is there anything I can do?
#892 [20:01] <Absol> icetream: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#893 [20:01] <Absol> icetream: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#894 [20:01] <icetream> how can i get email from username?
#895 [20:02] <DFN> Is that a sign of being hacked..?
#896 [20:02] <webrosc> DFN, wait atleast an hour without ANY login attempts, change your password then login, don't use none mojang websites to access your account
#897 [20:03] <DFN> I've been waiting for 3 days
#898 [20:03] <DFN> I've tried sending password changes, never got any sent to my email
#899 [20:03] <webrosc> DFN, contact Mojang too then if your not getting reset emails
#900 [20:04] <DFN> I sent them an email on that ticket
#901 [20:05] <MarGonz> https://paste.ubuntu.com/p/r7GZHhMZS7/
#902 [20:05] <DFN> And sent mojang support a tweet on twitter
#903 [20:05] <webrosc> DFN, then wait for them to reply
#904 [20:05] <mattym> MarGonz, What version of OSX/macOS are you on?
#905 [20:06] <DFN> How long will that take?
#906 [20:06] <webrosc> DFN, Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#907 [20:06] <MarGonz> version 10.10.5
#908 [20:07] <mattym> MarGonz, You will need to update your OS version, or use version 1.12.2 or lower.
#909 [20:07] <MarGonz> ah, thank you
#910 [20:07] <DFN> Is there a way I can change my email of my account?
#911 [20:08] <mattym> MarGonz, I should rephrase, You will need to update your OS version, or use Minecraft* version 1.12.2 or lower.
#912 [20:08] <webrosc> not if you are not getting emails from Mojang
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#914 [20:08] <DFN> I got 1 from Mojang when I sent that ticket thing to them
#915 [20:09] <webrosc> thats because they replied to the email you put in the form, an email change would use the email on the accounts record, like the password reset does
#916 [20:10] <DFN> ah
#917 [20:10] <webrosc> and if your account has been compromised from entering account details on a none Mojang website
#918 [20:10] <DFN> ?
#919 [20:11] <webrosc> compromised account = changed email
#920 [20:11] <webrosc> at a guess
#921 [20:11] <DFN> somebody could've guessed my account email?
#922 [20:12] <webrosc> they would need more than that, like say a password, which you gave to optifine
#923 [20:12] <webrosc> but all speculation, wait for Mojang to reply and they should get your account back for you
#924 [20:13] <DFN> It might've been locked due to logging in and out
#925 [20:15] <DFN> is that possible..?
#926 [20:15] <mattym> DFN, Its because you logged into a non-Mojang site with your account details. Do not do it again.
#927 [20:15] <DFN> ok
#928 [20:16] <DFN> so I just gotta wait for a response?
#929 [20:16] <mattym> DFN, Yes
#930 [20:16] <DFN> alright, thank you guys for you're help, have a great rest of your day/night
#931 [20:16] <DFN> your*
#932 [20:21] * Pascal [webchat@p54A7A911.dip0.t-ipconnect.de] has joined #minecrafthelp
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#934 [20:22] <Pascal> Guten Tag habe denn Benutzer namen von mein acc vergessen bei Mincraft.net
#935 [20:23] * icetream [webchat@59.20.56.126] has quit. (Quit: webchat.esper.net)
#936 [20:23] <mattym> ??> Pascal lang/de
#937 [20:23] <Absol> Pascal: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#938 [20:25] * xxLAYZIxx [webchat@178.91.20.220.megaline.telecom.kz] has joined #minecrafthelp
#939 [20:26] <xxLAYZIxx> Help pls vzlomali
#940 [20:26] <CapFan67> xxLAYZIxx, What do you need help with?
#941 [20:27] <xxLAYZIxx> hacked my account
#942 [20:27] <CapFan67> ??> xxLAYZIxx account/hacked
#943 [20:27] <Absol> xxLAYZIxx: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#944 [20:27] <Absol> xxLAYZIxx: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#945 [20:28] <CapFan67> ??> xxLAYZIxx account/trans-id
#946 [20:28] <Absol> xxLAYZIxx: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#947 [20:30] <xxLAYZIxx> My account has been hacked what will be done
#948 [20:32] <CapFan67> xxLAYZIxx, I just linked the resources you need to contact Mojang about your account.
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#950 [20:36] * NortAlts [webchat@45.70.238.60] has joined #minecrafthelp
#951 [20:37] <NortAlts> https://paste.ubuntu.com/p/MwPPF5tb2X/
#952 [20:40] <mattym> NortAlts, Give us a log from 1.13.2 if it crashes there.
#953 [20:40] <CapFan67> NortAlts, Do you have the same error without mods?
#954 [20:41] <NortAlts> im in 1.5.2 version
#955 [20:41] <mattym> NortAlts, We dont assists with modded or old versions.
#956 [20:41] <NortAlts> :,v
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#959 [20:47] * Selene_ [webchat@static-host-66-18-39-217.epbinternet.com] has joined #minecrafthelp
#960 [20:47] <Selene_> Um can someone help me with a problem i have?
#961 [20:48] <CapFan67> Selene_, What problem are you having?
#962 [20:49] <Selene_> Before i ask, do you help people who are having problems on their minecraft pe (ios)?
#963 [20:49] <CapFan67> Selene_, We solve technical client issues with Java Edition.
#964 [20:49] <CapFan67> Selene_, Some of us use PE here and there, but it's not the focus of the channel.
#965 [20:50] <Selene_> oh
#966 [20:51] <Selene_> nevermind then, thank you. Ill try to email my problem personally
#967 [20:51] <CapFan67> Selene_, Best of luck.
#968 [20:51] * Gladiator [webchat@99.156.50.103] has joined #minecrafthelp
#969 [20:51] <Gladiator> hello
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#971 [20:51] <CapFan67> Hi
#972 [20:52] <Gladiator> just yesterday my minecraft worked fine. Today when i go to log on it wants to download 1.13.2 jar.. which i already had been playing on the day before.
#973 [20:52] <Gladiator> the download makes no progress and gives me an error
#974 [20:53] <CapFan67> Gladiator, What error did you get?
#975 [20:53] <Gladiator> i have since uninstalled MC and reinstalled, only to encounter the same problem
#976 [20:54] <CapFan67> Gladiator, If you're not sure, I can help you look at your log.
#977 [20:54] <Gladiator> im not sure
#978 [20:55] <CapFan67> ??> Gladiator launcher/log-txt
#979 [20:55] <Absol> Gladiator: We need to see your full launcher log, which is created in the game directory.
#980 [20:55] <Absol> Gladiator: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#981 [20:56] <Gladiator> well i just had it pop up again
#982 [20:56] <Gladiator> https://paste.ubuntu.com/p/ZmfGGy7nfF/
#983 [20:58] <CapFan67> Gladiator, This error is sometimes caused by security software installed on the system. Let's see what's installed:
#984 [20:58] <CapFan67> ??> Gladiator tools/hjt
#985 [20:58] <Absol> Gladiator: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#986 [20:58] <Absol> Gladiator: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#987 [21:01] <Gladiator> https://paste.ubuntu.com/p/7pmD4YTkcT/
#988 [21:02] <CapFan67> Gladiator, mcafee is installed, which is known to cause download/file issues with Minecraft. Here are the removal instructions:
#989 [21:02] <CapFan67> ??> Gladiator av/mcafee/uninstall
#990 [21:02] <Absol> Gladiator: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#991 [21:02] <Gladiator> ive had that installed in the past though and have never had any issues. What would case it to come up now?
#992 [21:04] <Gladiator> be right back, have to close browsers
#993 [21:04] <CapFan67> Gladiator, Such is the nature of security software and their updates. If you find it's not the issue, or want to reinstall it later, that's up to you. At the moment, it's the most likely cause. if you want me to look at other potential causes, I'd need that log file you haven't yet provided.
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#996 [21:05] <chicken> my account got hacked
#997 [21:05] <Gladiator> I thought i sent the log in the last pastebin i dropped for you
#998 [21:06] <CapFan67> ??> chicken account/hacked
#999 [21:06] <Absol> chicken: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1000 [21:06] <Absol> chicken: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1001 [21:06] <CapFan67> Gladiator, No, you sent a small snipped of info. The launcher_log file will be hundreds of lines long, and have prefixes.
#1002 [21:07] <Gladiator> interesting, thats all that popped up. alongside a window in the program that had a bunch of checkboxes
#1003 [21:07] <chicken> I have already done that.
#1004 [21:07] <CapFan67> chicken, If you've already contacted Mojang, you'll need to wait for their response.
#1005 [21:08] <chicken> ok thank you for your time:)
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#1007 [21:11] <Gladiator> do i havbe to check all the boxes and hit analyze?
#1008 [21:11] <Gladiator> have*
#1009 [21:11] <CapFan67> Gladiator, There are no checkboxes. It's a text file in your minecraft folder.
#1010 [21:12] <Gladiator> oh the first one you asked for, before i gave the error message
#1011 [21:13] <CapFan67> ??> Gladiator launcher/log-txt
#1012 [21:13] <Absol> Gladiator: We need to see your full launcher log, which is created in the game directory.
#1013 [21:13] <Absol> Gladiator: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1014 [21:13] <Gladiator> https://paste.ubuntu.com/p/DJvRfn9cRC/
#1015 [21:13] <CapFan67> ...just a text file.
#1016 [21:13] <Gladiator> got it
#1017 [21:13] <CapFan67> Gladiator, Stand by.
#1018 [21:15] <CapFan67> Gladiator, Ok, the first issue at the top of the file is: Version 1.13.2 doesn't have a json file.
#1019 [21:15] <CapFan67> Gladiator, navigate to your versions folder and delete the 1.13.2 folder. Then run the launcher and launch 1.13.2 this should re-download the .json file.
#1020 [21:16] <Gladiator> i have yet to be able to download 1.13.2 in its entirety since i reinstalled
#1021 [21:16] <CapFan67> Gladiator, I understand. I don't expect this to be the final fix, but the first step. it's likely we'll also need to delete (or rename) the assets folder. But, one step at a time.
#1022 [21:17] <Gladiator> ok. its in the process of trying to download again, since i uninstalled mcafee
#1023 [21:17] <Gladiator> should i close and stop that to delete the folder?
#1024 [21:18] <CapFan67> Gladiator, If you have a launch in progress, let it run. If/when it fails, we'll take the next step.
#1025 [21:18] <Gladiator> 10-4
#1026 [21:23] <Gladiator> im not gonna sleep tonight... lol
#1027 [21:25] * Braydon [webchat@c-73-64-32-128.hsd1.pa.comcast.net] has joined #minecrafthelp
#1028 [21:25] <Braydon> Hello I need some help
#1029 [21:26] <Braydon> I have a minecraft account that I lost the email and I dont have the transaction ID
#1030 [21:26] <Braydon> I have the Username but that is about it so is there something I can do to get this figured out?
#1031 [21:26] <CapFan67> Braydon, if you know the email and password and challenge questions, you can login and change the email.
#1032 [21:27] <CapFan67> Braydon, Only the username. well, that's public knowledge and won't get you far. You will need to contact Mojang Support. If you *can't* get the transaction ID, you can ask for an Alternate Verification Method
#1033 [21:28] <CapFan67> ??> Braydon account/send-email
#1034 [21:28] <Absol> Braydon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1035 [21:28] <Absol> Braydon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1036 [21:28] <CapFan67> ??> Braydon account/trans-id
#1037 [21:28] <Absol> Braydon: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#1039 [21:30] <CapFan67> Gladiator, Is it still launching/downloading files?
#1040 [21:30] <Gladiator> yeah
#1041 [21:30] <CapFan67> Gladiator, Ok. Progress is good, even if it's slow.
#1042 [21:31] <Gladiator> at 113MB remaining now. was at like 120 last time i spoke
#1043 [21:31] <CapFan67> Gladiator, Clearly I take high speed connections for granted.
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#1045 [21:31] <Gladiator> i have high speed connections...
#1046 [21:31] <Gladiator> thats whats bothering me lol
#1047 [21:31] <Gladiator> should be minute download at best
#1048 [21:32] <CapFan67> Gladiator, When I delete my assets folder for testing, the entire download takes about 45 seconds.
#1049 [21:32] <Gladiator> 110 now
#1050 [21:32] <Gladiator> i dont think im gonna make it all the way through this
#1051 [21:32] <Gladiator> lol
#1052 [21:43] <Gladiator> 90
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#1055 [21:59] <James> I am able to log into my Minecraft account and play the game, however I am unable to change my skin and what not because I cannot answer m security questions. When I try to reset them, it requests that I answer them in order to reset them. Any tips??
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#1057 [22:08] <Gladiator> 11MB remaining....
#1058 [22:12] <Gladiator> game is working
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#1060 [22:47] * ravenwood [webchat@h9.160.22.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#1061 [22:48] <ravenwood> I got an email saying the email for my account has been changed but I didn't do that
#1062 [22:51] <ravenwood> when I click the link to dispute it says Invalid token
#1063 [22:51] <ravenwood> can anyone help me
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#1065 [23:03] <ravenwood> well I must be going to bed, good night
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#1067 [23:18] * Snaggletoof [webchat@c-73-37-60-189.hsd1.or.comcast.net] has joined #minecrafthelp
#1068 [23:19] <Snaggletoof> Hey there - I'm having trouble logging into my account. I have the Transaction ID from 2011, I have the e-mail from May 2018 saying I was migrated to a Mojang account. When I do a password reset, I never get the e-mail (it's not in my spam) and I'm not sure what to do?
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#1070 [23:33] * Webchat_98703 [webchat@host-156.201.30.183-static.tedata.net] has joined #minecrafthelp
#1071 [23:33] * Espercorn kicked Webchat_98703 from #minecrafthelp (Reason: ebchat_98703 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#1072 [23:46] <mattym> Snaggletoof, If you are still there, see the following info.
#1073 [23:46] <mattym> ??> Snaggletoof account/send-email
#1074 [23:46] <Absol> Snaggletoof: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1075 [23:46] <Absol> Snaggletoof: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1076 [23:46] <Snaggletoof> Still here - thank you
#1077 [23:47] <Snaggletoof> was hoping there was an immediate resolution, but glad to know this is the way to go at least
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#1081 [23:50] <Cdog> Hey I had a question regarding minecraft realms. I was wondering if it is possible to transfer a structure from a single player map to a minecraft realms server. For example transferring a castle I created in single player to a minecraft realms server I own and have been working on.