#1 [00:03] <williamcll> ok
#2 [00:03] <williamcll> In case if anyone wants to help as well
#3 [00:04] <williamcll> my minecraft launcher has refused to open as of yesterday
#4 [00:04] <williamcll> nothing on task manager, nothing on event viewer
#5 [00:04] <williamcll> nativelog shows that it was updating.
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#7 [00:07] * Jay [webchat@047-006-100-038.res.spectrum.com] has joined #minecrafthelp
#8 [00:07] <Jay> Not letting me connect to friend's server
#9 [00:07] <Jay> Timeout issue
#10 [00:12] * Jay [webchat@047-006-100-038.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#11 [00:16] <williamcll> oh fuck I see why
#12 [00:16] <Absol> williamcll: Please keep it civil
#13 [00:16] <williamcll> oh I see what's going on
#14 [00:17] <williamcll> Mklink C appdata to D appdata screws up the launcher
#15 [00:17] <Andrio> That's interesting
#16 [00:17] <Andrio> What kind of link was it?
#17 [00:17] <williamcll> hard link
#18 [00:18] <williamcll> whenever you type mklink c\...\appdata D\...\appdata
#19 [00:18] <williamcll> on cmd
#20 [00:18] <williamcll> I was getting all of minecraft to run on the D drive
#21 [00:18] * zkxs_was_taken [zkxs@2600:8804:8043:3f00::1:1] has quit. (Ping timeout: 190 seconds)
#22 [00:21] <Andrio> Fairly sure you can't hard link files on different disks
#23 [00:21] <williamcll> but it worked
#24 [00:21] <Andrio> Hard links are literally different filenames pointing at the same data
#25 [00:21] <williamcll> at least for the java
#26 [00:21] <williamcll> and not the launcher
#27 [00:21] <williamcll> no no I hardlink the folders
#28 [00:22] <Andrio> mklink should be creating a symbolic link unless you say /H
#29 [00:22] <williamcll> oh I think it's symbolic then
#30 [00:22] <Andrio> Did you use mklink /D? If not, try that
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#32 [00:51] * williamcll [webchat@203-198-205-057.static.netvigator.com] has joined #minecrafthelp
#33 [00:51] <williamcll> ok
#34 [00:52] <williamcll> so looking up online symbolic links shouldn't even work in the first place
#35 [00:52] <williamcll> also I was mklink /d previously
#36 [00:52] <williamcll> Andrio
#37 [00:52] <williamcll> gonna try another method instead then
#38 [00:53] <Andrio> Did you want to put the entire AppData directory on drive D, or just Minecraft?
#39 [00:55] <williamcll> entire appdata
#40 [00:55] <williamcll> mind you this was working all fine until the launcher updated
#41 [00:55] <williamcll> as well as minecraft
#42 [00:56] <williamcll> I put .minecraft into the minecraft folder and mklink /d there
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#44 [01:33] * BubblesAven [webchat@S0106105611c1dac6.fm.shawcable.net] has joined #minecrafthelp
#45 [01:35] <BubblesAven> Whenever I try to open up minecraft, it opens up but it stops responding when it opens and it gets stuck on Mojang. What can I do to fix this problem? I already restarted my laptop twice and uninstalled and reinstalled the game as well.
#46 [01:37] <Andrio> ??> BubblesAven tools/HJT
#47 [01:37] <Absol> BubblesAven: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#48 [01:37] <Absol> BubblesAven: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#49 [01:40] <BubblesAven> https://paste.ubuntu.com/p/2fZf4zjQHt/
#50 [01:47] <Andrio> BubblesAven, you'll need to get rid of PremierOpinion.
#51 [01:47] <Andrio> ??> BubblesAven AV/ADWCleaner
#52 [01:47] <Absol> BubblesAven: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#53 [01:47] <Absol> BubblesAven: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#54 [01:49] <BubblesAven> How do I come back to the chat? Will it still be open up on my account? Sorry I've never done this before..
#55 [01:50] <Andrio> BubblesAven, same way you got here in the first place. Or go to https://minecraftirc.net/ .
#56 [01:50] <BubblesAven> Alright, I'll be right back.
#57 [01:57] * BubblesAven [webchat@S0106105611c1dac6.fm.shawcable.net] has joined #minecrafthelp
#58 [01:57] <BubblesAven> I finished the scan and restarted my laptop. What should I do now?
#59 [01:58] <Andrio> BubblesAven, does Minecraft work now?
#60 [01:59] <BubblesAven> It is now, Thank you very much!
#61 [02:01] <Andrio> no problem.
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#65 [03:27] * Belugain [webchat@236.182.189.183.adsl-pool.sx.cn] has joined #minecrafthelp
#66 [03:29] <Belugain> My e-mail and password are forgotten and there is no transaction ID, but I can provide other information.
#67 [04:08] <Belugain> Is anyone here?
#68 [04:33] * Weemy [webchat@cpc82701-staf9-2-0-cust139.3-1.cable.virginm.net] has joined #minecrafthelp
#69 [04:34] <Weemy> hello
#70 [04:51] <Greymagic27> Weemy, Howdy
#71 [05:07] * MinecraftError [webchat@bfb78790.virtua.com.br] has joined #minecrafthelp
#72 [05:09] <MinecraftError> Hi, can anyone help me? I'm having some problems in my game. The game is crashing and I do not know what to do. Can you guys help me?
#73 [05:12] * Russian_man [webchat@78-106-189-242.broadband.corbina.ru] has joined #minecrafthelp
#74 [05:12] <Russian_man> Hello, how can I transfer my world of minecraft from Bedrock Edition to Java Edition
#75 [05:14] <MinecraftError> I'm not sure, but I think if you put the Minecraft download there appears the Java Edition I think I'm not sure
#76 [05:15] <MinecraftError> Hi, can anyone help me? I'm having some problems in my game. The game is crashing and I do not know what to do. Can you guys help me?
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#78 [05:20] * Witchs [webchat@94.59.10.38] has joined #minecrafthelp
#79 [05:20] <Witchs> Hello
#80 [05:20] <Witchs> Any staff members?
#81 [05:20] <urielsalis> hi Witchs
#82 [05:20] <Witchs> urielsalis Everytime I try to open Minecraft some crash happens
#83 [05:21] <urielsalis> ??> Witchs launcher/log
#84 [05:21] <Absol> Witchs: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#85 [05:23] <Witchs> It gives me clear all
#86 [05:23] <Witchs> It doesn't let me pick how many lines I could choose
#87 [05:24] <Witchs> urielsalis
#88 [05:24] <urielsalis> Witchs: just continue with the steps without changing the amount of lines shown
#89 [05:25] <urielsalis> Witchs: there was a launcher update yesterday that changed that and we still havent had time to update the instructions :P
#90 [05:28] <Witchs> https://paste.ubuntu.com/p/gnYVgGykj9/
#91 [05:29] <Witchs> urielsalis
#92 [05:35] <Witchs> urielsalis what happened?
#93 [05:38] <Witchs> urielsalis: Atleast a respond maybe?
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#96 [05:39] <urielsalis> Witchs: sorry I was called out
#97 [05:40] <urielsalis> ??> Witchs win/dxdiag
#98 [05:40] <Absol> Witchs: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#100 [05:40] * Espercorn kicked Webchat842 from #minecrafthelp (Reason: ebchat842 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#101 [05:40] <Mironstach> Hello I have a problem when launching the game it say Game Crash
#102 [05:40] <Mironstach> In settings I chose keep launcher open and open output log
#103 [05:40] <Mironstach> but the log window just says
#104 [05:40] <Patbig> Hello, since java update, minecraft crashed. I'm on Windows 8
#105 [05:41] <Mironstach> waiting for log output and nothing happens
#106 [05:41] <Witchs> https://paste.ubuntu.com/p/yHpRXkBGqC/
#107 [05:42] <Witchs> urielsalis
#108 [05:42] <Mironstach> I tried to follow the instructions on hopper minecraft net but I can't proceed further than step 6 as no output log is being created
#109 [05:42] <urielsalis> Witchs: one moment
#110 [05:43] <Mironstach> Thank you in advance for your help
#111 [05:43] <urielsalis> Witchs: there arent any drivers for your graphics card for Windows 10, downgrade to Windows 7 or get a new GPU(if you have a desktop pc)
#112 [05:44] <Witchs> I'm using a desktop pc
#113 [05:44] <Witchs> I used to play on an another PC
#114 [05:44] <Witchs> My father brought me a new one
#115 [05:44] <Witchs> So when I opened Minecraft it crashed
#116 [05:44] <Witchs> So it must have been graphics card?
#117 [05:45] <urielsalis> Witchs: yes, there are no drivers for it
#118 [05:46] <Witchs> Alright thank you
#119 [05:46] <urielsalis> Witchs: you can either downgrade to windows 7 or get a new GPU that does have drivers for windows 10
#120 [05:46] <Witchs> GPU
#121 [05:46] <Witchs> Is it digital or physical?
#122 [05:46] <urielsalis> physical
#123 [05:46] <urielsalis> GPU = graphics card
#124 [05:46] <Witchs> Alright thank you for your time and your service.
#125 [05:47] <Patbig> Hello
#126 [05:49] <Patbig> Hello, since java update, minecraft crashed. I'm on Windows 8
#127 [05:49] <Patbig> 64 bits
#128 [05:51] <Mironstach> Maybe I should add that I am on a Mac and I had no issues for two weeks now suddenly the game crashes even before starting
#129 [05:52] * Mironstach [webchat@159-205-123-118.adsl.inetia.pl] has quit. (Quit: webchat.esper.net)
#130 [05:54] <Greymagic27> ??> Patbig launcher/log
#131 [05:54] <Absol> Patbig: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#132 [05:55] <Patbig> it says only to send email to mojang ?
#133 [05:56] <Greymagic27> Patbig, The log instructions?
#134 [05:56] * Mironstach [webchat@159-205-123-118.adsl.inetia.pl] has joined #minecrafthelp
#135 [05:57] * Mironstach [webchat@159-205-123-118.adsl.inetia.pl] has quit. (Client Quit)
#136 [05:57] <Patbig> # # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000018006a9b5, pid=7552, tid=5444 # # JRE version: Java(TM) SE Runtime Environment (8.0_51-b16) (build 1.8.0_51-b16) # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.51-b03 mixed mode windows-amd64 compressed oops) # Problemat
#137 [05:57] <Patbig> ic frame: # C [ig75icd64.dll+0x6a9b5] # # Failed to write core dump. Minidumps are not enabled by default on client versions of Windows # # An error report file with more information is saved as: # C:\Users\Pat\AppData\Roaming\.minecraft\hs_err_pid7552.log Compiled method (c1) 33185 5249 3 xq::a (18 bytes) total in heap [0x0000000003594fd0,0x000000
#138 [05:57] <Patbig> 0003595390] = 960 relocation [0x00000000035950f0,0x0000000003595120] = 48 main code [0x0000000003595120,0x00000000035952a0] = 384 stub code [0x00000000035952a0,0x0000000003595330] = 144 oops [0x0000000003595330,0x0000000003595338] = 8 metadata [0x0000000003595338,0x0000000003595340] = 8 scopes data [0x0000000003595340,0x0000000003595358] = 24 scope
#139 [05:57] <Patbig> s pcs [0x0000000003595358,0x0000000003595388] = 48 dependencies [0x0000000003595388,0x0000000003595390] = 8 Compiled method (c1) 33185 8047 3 cue::a (1167 bytes) total in heap [0x00000000040c6d10,0x00000000040d7b00] = 69104 relocation [0x00000000040c6e30,0x00000000040c7e20] = 4080 constants [0x00000000040c7e20,0x00000000040c8000] = 480 main code [0
#140 [05:57] <Patbig> x00000000040c8000,0x00000000040cef20] = 28448 stub c
#141 [05:57] <Patbig> 040d76f8,0x00000000040d7718] = 32 nul chk table [0x00000000040d7718,0x00000000040d7b00] = 1000 # # If you would like to submit a bug report, please visit: # http://bugreport.java.com/bugreport/crash.jsp # The crash happened outside the Java Virtual Machine in native code. # See problematic frame for where to report the bug. # AL lib: (EE) alc_clean
#142 [05:57] <Patbig> up: 1 device not closed
#143 [05:57] * Absol kicked Patbig from #minecrafthelp (Reason: atbig :Stop spamming)
#144 [05:58] <tyteen4a03> lol768: ^
#145 [05:58] <tyteen4a03> lol768: not sure how they got around the paste limit
#146 [05:58] <lol768> Hmmm
#147 [05:58] <lol768> It's line based not character based. So if it's long and contains no line breaks I think it'll let them paste it anyway
#148 [06:00] <tyteen4a03> lol768: does it make sense to change this
#149 [06:01] * Patbig [webchat@amarseille-156-1-191-57.w109-208.abo.wanadoo.fr] has joined #minecrafthelp
#150 [06:01] <Patbig> Hello, sorry, been kicked when pasted log report
#151 [06:01] <tyteen4a03> ??> Patbig paste
#152 [06:02] <Absol> Patbig: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#154 [06:03] <lol768> tyteen4a03: probably we should split it by the max line length and then test the number of lines. I'll add it to the list.
#155 [06:03] * Mironstach [webchat@159-205-123-118.adsl.inetia.pl] has joined #minecrafthelp
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#157 [06:03] <Mironstach> Hello, I have a problem when launching Minecraft it say Game Crash. When I tick keep launcher open and open output log in settings (I was told so yesterday) a new window opens and it just says waiting for log output and nothing happens. Thank you in advance for your help! Somehow I get disconnected from the forum after a few minutes and I can’t ch
#158 [06:03] <Mironstach> eck my previous questions.
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#164 [06:20] <Mironstach> Hello, I have a problem when launching Minecraft it say Game Crash. I finally got ONE log output it's in ubuntu Pastebin which wouldn't create earlier. Somehow I get disconnected from the forum after a few minutes and I can’t check my previous questions. Thanks in advance
#165 [06:22] <urielsalis> Mironstach: can you give us the link?
#166 [06:23] <Mironstach> Sure https://paste.ubuntu.com/p/GsjHvqp5F9/
#167 [06:23] <Mironstach> Thanks for inserting!!!
#168 [06:23] <Mironstach> answering
#169 [06:24] <Mironstach> For two weeks the game was running without problems suddenly it won't launch
#170 [06:25] <urielsalis> ??> Mironstach mac/reinst
#171 [06:26] <Absol> Mironstach: You may need to reinstall the locally installed files that Minecraft puts into place.
#172 [06:26] <Absol> Mironstach: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#173 [06:26] * Freelancer537 [webchat@182.253.21.170] has joined #minecrafthelp
#174 [06:27] <Mironstach> Ok but where do I find the terminal?
#175 [06:27] <urielsalis> Mironstach: Press Command+Space and type terminal
#176 [06:28] <Freelancer537> my probem is "OpenGL: 1286 (Invalid framebuffer operation)" is spamming my chat
#177 [06:28] <Mironstach> Ok the terminal is open now I paste the command you send me in it? Sorry I am doing this for the first time
#178 [06:29] <urielsalis> ??> Freelancer537 win/dxdiag
#179 [06:29] <Absol> Freelancer537: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#180 [06:29] <urielsalis> Mironstach: yep
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#183 [06:31] <Freelancer537> hello?
#184 [06:31] <Mironstach> Ok I pasted and now?
#185 [06:31] <Greymagic27> Freelancer537, Howdy, Did you see urielsalis steps he gave you?
#186 [06:32] <Freelancer537> is that for windows
#187 [06:32] <Freelancer537> cuz i have mac
#188 [06:33] <urielsalis> Mironstach: press enter and let it run
#189 [06:33] <urielsalis> Freelancer537: check if you have any software updates
#190 [06:33] <Mironstach> I did and I think it finished
#191 [06:34] <urielsalis> Mironstach: try to play now
#192 [06:34] <Freelancer537> im pretty sure i do
#193 [06:34] <Mironstach> Oh no! It still says Game Crash
#194 [06:35] <urielsalis> Mironstach: can you uploada new log?
#195 [06:35] <urielsalis> ??> Mironstach launcher/log
#196 [06:35] <Absol> Mironstach: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#197 [06:35] <urielsalis> Freelancer537: install all updates available
#198 [06:35] <Freelancer537> ok
#199 [06:35] <Mironstach> Ok wait a sec
#200 [06:37] <Mironstach> https://paste.ubuntu.com/p/GhN5Wz9TPc/
#201 [06:37] <Mironstach> It seems nothing has changed
#202 [06:38] <Mironstach> Maybe I did something wrong in the terminal?
#203 [06:47] <urielsalis> Mironstach: lets try it another way
#204 [06:47] <urielsalis> Mironstach: you still have the terminal open?
#205 [06:48] <Mironstach> I did it again in the terminal and it says already uninstalled and play the game but it crashes
#206 [06:48] <Mironstach> yes the terminal is open
#207 [06:48] <urielsalis> Mironstach: did any of them say "Failed to delete"
#208 [06:50] <Mironstach> here it is echo "Failed to delete one file or directory (make sure your game isn't running and try again)"
#209 [06:51] <Mironstach> and one more but the game is not running
#210 [06:52] <urielsalis> Mironstach: which ones?
#211 [06:52] <Mironstach> .CFUserTextEncoding .oracle_jre_usage/
#212 [06:53] <Mironstach> is it what you mean?
#213 [06:53] <urielsalis> Mironstach: hmm
#214 [06:53] <urielsalis> Mironstach: can you open the finder?
#215 [06:53] <Mironstach> ?
#216 [06:53] <Mironstach> yes
#217 [06:59] <urielsalis> Mironstach: okay, now press Go and then Go to folder
#218 [06:59] <urielsalis> Mironstach: there put /Users/agnieszkastachowicz/Library/Application Support/minecraft and press enter
#219 [07:00] <Mironstach> Im very sorry but where do I press Go? Oh my
#220 [07:01] <urielsalis> Mironstach: in the top toolbar
#221 [07:01] <urielsalis> Mironstach: while you are inside finder
#222 [07:02] <Mironstach> oh in the search window sorry I'm german
#223 [07:02] <Mironstach> ?
#224 [07:03] <urielsalis> Mironstach: nope, open the finder and in the top of your screen you should have a bar that says "Finder", next to it there are a lot of menus, one of them is called Go
#225 [07:03] <Mironstach> now I got it oh I am so sorry
#226 [07:04] <urielsalis> no problem :)
#227 [07:04] <Mironstach> Ok I got it
#228 [07:04] <urielsalis> Mironstach: you should now be in the minecraft folder
#229 [07:05] <Mironstach> yes
#230 [07:05] <urielsalis> Mironstach: inside there, delete everything except saves
#231 [07:05] <Mironstach> so all the folders and files without saves?
#232 [07:06] <Mironstach> because there are lots of folders here like logs and resource packs and so on
#233 [07:06] <urielsalis> Mironstach: yep, delete everything expcept the folder named saves
#234 [07:07] <Mironstach> done shall I also remove everything from the bin?
#235 [07:07] <urielsalis> Mironstach: no need
#236 [07:07] <urielsalis> Mironstach: try the game now
#237 [07:08] * Amenrio [webchat@47-62-3-91.red-acceso.airtel.net] has joined #minecrafthelp
#238 [07:08] <Mironstach> ok
#239 [07:08] <Amenrio> Hey does anyone know if its posible to change an account birth date?
#240 [07:08] <urielsalis> ??> Amenrio account/update
#241 [07:08] <Mironstach> its updating the launcher
#242 [07:08] <urielsalis> ??> Amenrio account/gdpr
#243 [07:08] <Absol> Amenrio: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#244 [07:10] <Amenrio> Yeah but i put 2019 on they year of birth so it doesnt let me change ir
#245 [07:10] <Amenrio> it*
#246 [07:10] <urielsalis> Amenrio: you will have to contact Mojang
#247 [07:10] <urielsalis> ??> Amenrio account/send-email
#248 [07:10] <Absol> Amenrio: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#249 [07:10] <Absol> Amenrio: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#250 [07:11] <Amenrio> Okey thanks guys
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#252 [07:11] * Patbig [webchat@amarseille-156-1-191-57.w109-208.abo.wanadoo.fr] has joined #minecrafthelp
#253 [07:12] <Patbig> Hello, since Java update, minecraft crashed. I'm on Windows 8.1.
#254 [07:12] <urielsalis> ??> Patbig launcher/log
#255 [07:12] <Absol> Patbig: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#256 [07:15] <Patbig> https://paste.ubuntu.com/p/FJ52nbCNfC/
#257 [07:16] <urielsalis> Patbig: thats after it crashed?
#258 [07:17] <Patbig> yes, after a few seconds i played
#259 [07:19] <Mironstach> YES it worked thank you so so much and sorry for my stupid questions!
#260 [07:19] <Patbig> https://paste.ubuntu.com/p/BKPqBMxY2G/
#261 [07:20] <Mironstach> Now I know what to do when it happens again!
#262 [07:20] * Mironstach [webchat@159-205-123-118.adsl.inetia.pl] has quit. (Quit: webchat.esper.net)
#263 [07:21] <Patbig> I uninstall java AND minecraft, reinstall, and have same crash :(
#264 [07:29] * tall [webchat@107-140-90-204.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#265 [07:40] <Patbig> perhaps i found : windows firewall public allowed changed with java update
#266 [07:48] * Shy [svennieke@celbts.net] has quit. (Ping timeout: 189 seconds)
#267 [07:50] * Kiwi [webchat@IGLD-83-130-87-183.inter.net.il] has joined #minecrafthelp
#268 [07:50] <Kiwi> hey!
#269 [07:52] * Kiwi [webchat@IGLD-83-130-87-183.inter.net.il] has quit. (Client Quit)
#270 [08:06] * ChillVlameMaster [webchat@D979608D.cm-3-2b.dynamic.ziggo.nl] has joined #minecrafthelp
#271 [08:07] <ChillVlameMaster> I have a question. When I play on multiplayer servers, my minecraft is reacting late. For example: When I push 'W', my minecraft reacts 3 seconds later. I already have tried to reinstall the game and I've deleted all the files.
#272 [08:10] * alte_Feuerwehr [webchat@p2E5A70F9.dip0.t-ipconnect.de] has joined #minecrafthelp
#273 [08:12] <alte_Feuerwehr> I sent an E-Mail at 5th February where I ask for an invoice. How long will it take to get a response?
#274 [08:13] <ChillVlameMaster> alte_Feuerwehr you can read this on this site: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#275 [08:17] * AlexSep15 [webchat@ti0110a400-0363.bb.online.no] has joined #minecrafthelp
#276 [08:18] <AlexSep15> Hi. i have a problem with my Minecraft account because i think the E-mail connected to it are deleted.
#277 [08:19] <AlexSep15> So therefore i can't join my minecraft
#278 [08:22] * Benja16 [webchat@cpe-181-47-53-56.telecentro-reversos.com.ar] has joined #minecrafthelp
#279 [08:22] <Benja16> Hi there!!
#280 [08:23] <Benja16> I have a problemm with the game
#281 [08:23] <Benja16> I can run it
#282 [08:23] <Benja16> i cant*
#283 [08:23] <Benja16> Somebody there?
#284 [08:24] * scusami [webchat@93-39-144-25.ip76.fastwebnet.it] has joined #minecrafthelp
#285 [08:25] <scusami> my account has been stolen
#286 [08:25] * Benja16 [webchat@cpe-181-47-53-56.telecentro-reversos.com.ar] has quit. (Client Quit)
#287 [08:26] <scusami> i need help
#288 [08:29] <alte_Feuerwehr> Yeah, but how long is usual?
#289 [08:30] <scusami> what
#290 [08:30] <Andrio> ??> scusami account/hacked
#291 [08:30] <Andrio> alte_Feuerwehr you can read this on this site: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#292 [08:30] <Absol> scusami: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#293 [08:30] <Absol> scusami: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#294 [08:30] <Andrio> alte_Feuerwehr, probably however long since that date
#295 [08:31] <scusami> i have lost my transaction id..
#296 [08:31] <scusami> rip
#297 [08:31] <Andrio> ??> scusami account/trans-ID
#298 [08:31] <Absol> scusami: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#299 [08:31] <scusami> nevermind
#300 [08:31] <AlexSep15> What about deleted E-mails??
#301 [08:31] * ChillVlameMaster [webchat@D979608D.cm-3-2b.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#302 [08:32] <scusami> me too
#303 [08:32] <scusami> my e-mail was deleted
#304 [08:33] * ChillVlameMaster [webchat@D979608D.cm-3-2b.dynamic.ziggo.nl] has joined #minecrafthelp
#305 [08:33] <ChillVlameMaster> I have a question. When I play on multiplayer servers, my minecraft is reacting late. For example: When I push 'W', my minecraft reacts 3 seconds later. I already have tried to reinstall the game and I've deleted all the files.
#306 [08:35] <Andrio> scusami, look at the other suggestions on that page.
#307 [08:36] <Andrio> AlexSep15, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#308 [08:43] * Araiz_N [webchat@arennes-653-1-256-1.w109-218.abo.wanadoo.fr] has joined #minecrafthelp
#309 [08:43] * Araiz_N [webchat@arennes-653-1-256-1.w109-218.abo.wanadoo.fr] has quit. (Client Quit)
#310 [08:45] * scusami [webchat@93-39-144-25.ip76.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#311 [08:51] * User2019 [webchat@p2E57896D.dip0.t-ipconnect.de] has joined #minecrafthelp
#312 [08:53] <User2019> Hi,
#313 [08:53] * User2019 [webchat@p2E57896D.dip0.t-ipconnect.de] has quit. (Client Quit)
#314 [08:56] * alte_Feuerwehr [webchat@p2E5A70F9.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#315 [08:56] * Padawan [sid55177@id-55177.brockwell.irccloud.com] has quit. (Ping timeout: 189 seconds)
#316 [08:58] * Padawan [sid55177@id-55177.brockwell.irccloud.com] has joined #minecrafthelp
#317 [09:10] * t_rror [webchat@bcdd3bc2.skybroadband.com] has joined #minecrafthelp
#318 [09:10] <t_rror> My minecraft is crashing only on 1.13 or above, any ideas?
#319 [09:14] * conde [webchat@131.pool85-55-210.dynamic.orange.es] has joined #minecrafthelp
#320 [09:15] <conde> hey, I have a lot of issues with the realms. It says my session is invalid.
#321 [09:16] * UmbreonGurl [webchat@cpe-65-26-144-43.cinci.res.rr.com] has joined #minecrafthelp
#322 [09:17] <UmbreonGurl> Ok so I'm pretty sure I now have my hands on the transaction ID I need to get my account back. Was in jan 2013 and was 19.95 paid to mojang. Does anyone know how much minecraft costed then?
#323 [09:18] <UmbreonGurl> Assuming it's the correct id, I just wait for them to contact me back in like a month when they've gotten to my ticket right?
#324 [09:21] <Lord_Ralex> Correct
#325 [09:21] <UmbreonGurl> Awesome, thanks!
#326 [09:27] * MrDopinder [webchat@152-254-233-136.user.vivozap.com.br] has joined #minecrafthelp
#327 [09:29] <MrDopinder> please help me, I bought minecraft in 2015, and this week I went to play, and there is no longer my account ...
#328 [09:29] <MrDopinder> sorry if my spelling is confusing as i'm using google translate
#329 [09:35] * Hope [webchat@c-73-3-232-125.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#330 [09:40] <AlexSep15> My G-mail that i use to my minecraft is dead, and i cant change it by the link you sent......
#331 [09:41] <AlexSep15> I was going to join in, i haven't played minecraft for a long time. Despite having a mojang account tho
#332 [09:42] * nk [webchat@bb202.166.25.66.singnet.com.sg] has joined #minecrafthelp
#333 [09:42] * nk [webchat@bb202.166.25.66.singnet.com.sg] has quit. (Client Quit)
#334 [09:49] * t_rror [webchat@bcdd3bc2.skybroadband.com] has quit. (Quit: webchat.esper.net)
#335 [09:55] * UmbreonGurl [webchat@cpe-65-26-144-43.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#336 [10:03] * da [webchat@host153-191-dynamic.0-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#337 [10:04] <da> I have a new computer but I can not recover the password. I enter the email but the message does not arrive in the mail
#338 [10:10] * conde [webchat@131.pool85-55-210.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#339 [10:23] * AlexSep15 [webchat@ti0110a400-0363.bb.online.no] has quit. (Quit: webchat.esper.net)
#340 [10:43] * Nompop [webchat@97-85-123-109.dhcp.leds.al.charter.com] has joined #minecrafthelp
#341 [10:44] <Nompop> I think my account was stolen, and I have no way to recover it since I had not migrated my Minecraft account and cannot find my old transaction or proof of purchase from my emails.
#342 [10:45] <mattym> ??> Nompop account/trans-id
#343 [10:45] <Absol> Nompop: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#344 [10:45] <mattym> ??> Nompop account/send-email
#345 [10:45] <Absol> Nompop: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#346 [10:45] <Absol> Nompop: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#347 [10:47] <Nompop> I cannot get my transaction ID from my older emails that I had purchased my account from because I no longer have those emails.
#348 [10:48] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#349 [10:53] <Nompop> Is there any other way to verify that I am the original account's owner?
#350 [10:53] <mattym> Nompop, CHeck the other methods listed on the provided links.
#351 [10:54] * Timon [webchat@dynamic-213-57-75-242.hotnet.net.il] has joined #minecrafthelp
#352 [10:54] <Timon> someone hacked my account
#353 [10:55] * Timon [webchat@dynamic-213-57-75-242.hotnet.net.il] has quit. (Client Quit)
#354 [10:55] * Nompop [webchat@97-85-123-109.dhcp.leds.al.charter.com] has quit. (Quit: webchat.esper.net)
#355 [10:57] * csg [webchat@131.pool85-55-210.dynamic.orange.es] has joined #minecrafthelp
#356 [10:58] * Icou10 [webchat@178.115.128.109.wireless.dyn.drei.com] has joined #minecrafthelp
#357 [11:00] <csg> I've had problems with realms, does anyone know what should I do if my session is invalid? I bought Minecraft in 2015 and I have the java edition
#358 [11:00] <mattym> ??> csg launcher/relog
#359 [11:00] <Absol> csg: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#360 [11:00] <Icou10> I got a following problem: I am still logged in but i cant find my email adress and i want to log on my laptop as well. I know the passwort and username but cant download without the email.
#361 [11:01] <mattym> Icou10, So you never Migrated the account?
#362 [11:01] <csg> I've tried everything they said on the mojang web and still nothing
#363 [11:01] <mattym> csg, Do what Absol said.
#364 [11:01] <Icou10> I think the account is new enought but it was 6 years ago so im a bit unsure...
#365 [11:02] <mattym> Icou10, What is the username?
#366 [11:02] <Icou10> Thomasmustermann
#367 [11:03] <mattym> Icou10, From what I can see, its not migrated. So you will need to contact Mojang to do so.
#368 [11:03] <mattym> ??> Icou10 account/send-emial
#369 [11:03] * csg [webchat@131.pool85-55-210.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#370 [11:03] <mattym> ??> Icou10 account/send-email
#371 [11:03] <Absol> Icou10: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#372 [11:03] <Absol> Icou10: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#373 [11:04] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#374 [11:04] <Icou10> The thing is that i dont have the Transaction ID
#375 [11:04] <mattym> ??> Icou10 account/trans-id
#376 [11:04] <Absol> Icou10: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#377 [11:05] <Icou10> No email adress => no email => no ID
#378 [11:05] <mattym> Icou10, There are other options listed there, read the page.
#379 [11:10] <Icou10> for the 2011-2013 there is only the email option
#380 [11:12] * james [webchat@cpe-72-224-248-201.maine.res.rr.com] has joined #minecrafthelp
#381 [11:13] <james> I was just wondering what i could do to fix the crashing. I would load a new world and it would stop between 92% and 96%
#382 [11:13] <mattym> ??> james launcher/log
#383 [11:13] <Absol> james: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#384 [11:18] * Josh2 [webchat@host86-159-255-243.range86-159.btcentralplus.com] has joined #minecrafthelp
#385 [11:19] <Josh2> Whenever I try to launch the game in the latest snapshot it doesn't load and stops responding at the end of the loading screen, since this issue I haven't been able to load any versions without crashing on the loading screen
#386 [11:20] <mattym> Josh2, Please do the following instructions in 1.13.2
#387 [11:20] <mattym> ??> Josh2 launcher/log
#388 [11:20] <Absol> Josh2: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#389 [11:23] <Josh2> https://paste.ubuntu.com/p/pjSPVxYWpj/
#390 [11:23] <mattym> ??> Josh2 tools/hjt
#391 [11:23] <Absol> Josh2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#392 [11:23] <Absol> Josh2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#393 [11:24] <james> https://paste.ubuntu.com/p/9r7PZ3yygM/
#394 [11:25] <mattym> ??> james info/vars
#395 [11:25] <Absol> james: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#396 [11:36] <james> so i did that and tried again
#397 [11:37] <james> this is the result after i tried again: https://paste.ubuntu.com/p/DSSdj8gsWB/
#398 [11:37] * Icou10 [webchat@178.115.128.109.wireless.dyn.drei.com] has quit. (Quit: webchat.esper.net)
#399 [11:38] <mattym> james, Check you JVM Arguments on the launcher profile, and make sure there is also not an extra setting ther.
#400 [11:38] <james> Okay, ill past here what shows up...standby
#401 [11:39] <james> -Xmx2G -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:-UseAdaptiveSizePolicy -Xmn128M
#402 [11:39] <mattym> ??> james win/reinst
#403 [11:39] <Absol> james: You may need to reinstall the locally installed files that Minecraft puts into place.
#404 [11:39] <Absol> james: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#405 [11:42] <james> including the txt. exe. and all that?
#406 [11:43] * ataumicbomb [webchat@IP-190-73.static.humbleisd.net] has joined #minecrafthelp
#407 [11:43] <mattym> james, Everything but the saves folder.
#408 [11:44] <ataumicbomb> Hello Hello I am in need of assistance with migrating my old premium minecraft account to a mojang account. I have my old minecraft username and password but do not have access nor do I remember the email I had used with the account since it has been so many years.
#409 [11:45] <mattym> ??> ataumicbomb account/send-email
#410 [11:45] <Absol> ataumicbomb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#411 [11:45] <Absol> ataumicbomb: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#412 [11:45] <ataumicbomb> Ok thank you very much have a good day :)
#413 [11:45] * ataumicbomb [webchat@IP-190-73.static.humbleisd.net] has quit. (Client Quit)
#414 [11:53] <james> That did it! Thank you for the help
#415 [11:54] <james> Have a good day
#416 [11:54] * Chris [webchat@174-081-151-002.dhcp.chtrptr.net] has joined #minecrafthelp
#417 [11:55] * adictiz [webchat@var38-1-88-160-207-105.fbx.proxad.net] has joined #minecrafthelp
#418 [11:56] <Chris> Hey, so I no longer have access to the email address that my mojang account was created (it was a university account I set up during my undergraduate). I've been logged in to minecraft for years on this computer, and can't remember my password. But, I can't change my password since I can't log in to that email account.
#419 [11:57] <mattym> ??> Chris account/send-email
#420 [11:57] <Absol> Chris: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#421 [11:57] <Absol> Chris: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#422 [11:58] <Chris> Well, that was helpful...
#423 [11:58] * Chris [webchat@174-081-151-002.dhcp.chtrptr.net] has quit. (Client Quit)
#424 [12:00] * holly [webchat@host86-175-19-211.range86-175.btcentralplus.com] has joined #minecrafthelp
#425 [12:01] <holly> basically i got a minecraft java error "java.lang.IllegalStateException: GLFW error 65543: WGL: Failed to create OpenGL context" and i dont know what it means and i dont know how to fix it
#426 [12:01] <mattym> ??> holly win/dxdiag
#427 [12:01] <Absol> holly: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#428 [12:02] * holly [webchat@host86-175-19-211.range86-175.btcentralplus.com] has quit. (Client Quit)
#429 [12:04] * Sam [webchat@c-98-223-221-46.hsd1.in.comcast.net] has joined #minecrafthelp
#430 [12:04] <Sam> Hi i'm having issues downloading the Minecraft launcher I keep getting error 2503 and 2502 when trying to download it
#431 [12:05] <mattym> ??> Sam tools/hjt
#432 [12:05] <Absol> Sam: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#433 [12:05] <Absol> Sam: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#434 [12:06] * IHaxYouRecord [webchat@c-73-4-251-70.hsd1.ct.comcast.net] has joined #minecrafthelp
#435 [12:06] <Sam> https://paste.ubuntu.com/p/GfQF9pFHd4/
#436 [12:06] <IHaxYouRecord> Why aren't I getting the email for my password reset? Its taking quite long
#437 [12:07] <mattym> IHaxYouRecord, You have checked any spam/junk folders in the email?
#438 [12:07] <IHaxYouRecord> I have not
#439 [12:08] <mattym> Sam, Not seeing any software there we know to cause download issues, do you have enough space on the computer?
#440 [12:08] <IHaxYouRecord> Yes
#441 [12:08] <Sam> Yes there's enough space I keep getting an error and when googling it I saw someone says its cause of not having admin authorities but this is an admin acc lol
#442 [12:09] <IHaxYouRecord> Its not in spam account mattym
#443 [12:09] <mattym> Sam, Try right clicking the launcher/installer and selecting run as admin
#444 [12:09] <mattym> ??> IHaxYouRecord account/send-email
#445 [12:09] <Absol> IHaxYouRecord: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#446 [12:09] <Absol> IHaxYouRecord: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#447 [12:09] <IHaxYouRecord> my email is liza.annelli@gmail.com
#448 [12:09] <mattym> IHaxYouRecord, Not here
#449 [12:09] <Sam> I don't have the option to run the installer as an admin
#450 [12:09] <IHaxYouRecord> How do I find transaction absol
#451 [12:09] <mattym> Sam, Try grabbing a new copy of the site.
#452 [12:10] <mattym> ??> IHaxYouRecord account/trans-id
#453 [12:10] <Absol> IHaxYouRecord: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#454 [12:10] <IHaxYouRecord> the thing is that nothing aint working with that. it was like my account was hacked
#455 [12:11] <IHaxYouRecord> I figured out my email address because I looked in that email address and looked up "Minecraft" in the email search bar and found all the perks I bought.
#456 [12:11] <IHaxYouRecord> I think someone was originally trying to get into my account
#457 [12:12] * ClientDiamond [webchat@tmo-108-7.customers.d1-online.com] has joined #minecrafthelp
#458 [12:12] <mattym> IHaxYouRecord, Either way, you will need to contact Mojang to resolve it.
#459 [12:12] <ClientDiamond> hi kann mir wer helfen
#460 [12:12] <IHaxYouRecord> I have mattym
#461 [12:12] <IHaxYouRecord> They haven't responded yet
#462 [12:12] <ClientDiamond> kann wer deutsch??
#463 [12:12] <mattym> ??> ClientDiamond lang/de
#464 [12:12] <Absol> ClientDiamond: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#465 [12:13] <mattym> IHaxYouRecord, See the second link Absol gave you.
#466 [12:13] <IHaxYouRecord> Alright thank you
#467 [12:14] <IHaxYouRecord> I have a back up account rn, just wanna play on my main
#468 [12:14] * adictiz [webchat@var38-1-88-160-207-105.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#469 [12:14] * IHaxYouRecord [webchat@c-73-4-251-70.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#470 [12:14] <ClientDiamond> wie kann ich rein weill das abdaet bricht immer ab
#471 [12:16] <ClientDiamond> how can I get into it? the abdaet always breaks off
#472 [12:17] <ClientDiamond> hallo
#473 [12:17] <ClientDiamond> ?????????????????????????????????????
#474 [12:17] <mattym> ClientDiamond, You will need to explain what you need help with.
#475 [12:18] <ClientDiamond> with the updat
#476 [12:20] <ClientDiamond> Hello can you help me
#477 [12:20] <mattym> ClientDiamond, I still have no idea what you are talking about.
#478 [12:27] * Goompro [webchat@524ABFE9.cm-4-3c.dynamic.ziggo.nl] has joined #minecrafthelp
#479 [12:29] <Goompro> Hello! I can’t startup Minecraft since recently. I’m getting a core dump error with “ig9icd64.dll” as the problematic frame. Could anyone help? It used to work fine. I’ve tried everything from down- and upgrading drivers to trying all Minecraft versions.
#480 [12:30] <mattym> ??> Goompro win/dxdiag
#481 [12:30] <Absol> Goompro: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#482 [12:31] <Goompro> dxdiag...?
#483 [12:31] <mattym> Goompro, Yes, read the linked instructions.
#484 [12:32] <Goompro> Alright, ill try it and check if it fixes anything, thanks!
#485 [12:32] * blacksock_found [webchat@ip68-111-157-83.sd.sd.cox.net] has joined #minecrafthelp
#486 [12:33] <blacksock_found> Hi I was wondering real quick if I could get Java version for free because I have already purchased the Windows 10 version without the knowledge that the Java version was the one I needed to get. Thank you.
#487 [12:34] <mattym> blacksock_found, No
#488 [12:36] * Goompro [webchat@524ABFE9.cm-4-3c.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#489 [12:36] * Goompro [webchat@524ABFE9.cm-4-3c.dynamic.ziggo.nl] has joined #minecrafthelp
#490 [12:37] <Goompro> alright i got the dxdiag for my problem, its mostly in Dutch though.
#491 [12:37] <Goompro> https://paste.ubuntu.com/p/JKjQkyf9Zf/
#492 [12:37] <mattym> Goompro, Ok one moment.
#493 [12:37] <Goompro> sure :)
#494 [12:39] <mattym> Goompro, So from the Dxdiag i can tell the model number of the laptop is X540UA
#495 [12:39] <mattym> Goompro, Do you know if it has a product name as well?
#496 [12:39] <Goompro> It's an ASUS Vivobook
#497 [12:39] <mattym> Goompro, Ok
#498 [12:41] <mattym> Goompro, Download and Install this driver update, https://dlcdnets.asus.com/pub/ASUS/nb/DriversForWin10/VGA/VGA_Intel_Coffeelake_Win10_64_VER202316497303.zip?_ga=2.159803965.1608682046.1550601472-388681087.1549181464
#499 [12:41] <Goompro> It's coffee lake?
#500 [12:41] <mattym> Goompro, Based on the file format, you will need to unzip it, and look for the file called setup or possibly autorun
#501 [12:41] <Goompro> don't I have kaby lake tho?
#502 [12:42] <CubeTheThird> it's probably the same driver for both
#503 [12:42] <mattym> Goompro, Yours is a refreshed version of Kabylake
#504 [12:42] <Goompro> aight, im unzipping it all now
#505 [12:43] <Goompro> installing rn
#506 [12:44] <Goompro> update complete
#507 [12:45] <mattym> Goompro, Even if it did not tell you to, try restarting the Computer, then trying the game again.
#508 [12:45] <Goompro> 23.20.16.4973 This is the current driver version, is that correct?
#509 [12:45] * juan [webchat@170-79-46-138.velbras.com.br] has joined #minecrafthelp
#510 [12:45] <juan> hi
#511 [12:45] <mattym> Goompro, That should be the one included in that download yes.
#512 [12:45] <Goompro> aight, ill restart now and let you know if it worked
#513 [12:46] * Goompro [webchat@524ABFE9.cm-4-3c.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#514 [12:46] * Lucas [webchat@64-71-9-83.static.wiline.com] has joined #minecrafthelp
#515 [12:46] <Lucas> hi
#516 [12:46] * IHaxYouRecord [webchat@c-73-4-251-70.hsd1.ct.comcast.net] has joined #minecrafthelp
#517 [12:46] <IHaxYouRecord> y yo
#518 [12:47] <IHaxYouRecord> yoyo
#519 [12:47] <juan> the problem is that when I am downloading the version it says it was not possible to download such a file
#520 [12:47] <Lucas> i have this issue where minecraft launcher says "launcher plugin has different abi than expected"
#521 [12:47] <Lucas> idk wtf that eans
#522 [12:47] <mattym> ??> juan error/download
#523 [12:47] <Absol> juan: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#524 [12:47] <mattym> Lucas, on a Mac?
#525 [12:47] <IHaxYouRecord> Yo can anyone see if my account IHaxYouRecord is available?
#526 [12:47] <Lucas> yea
#527 [12:48] <mattym> Lucas, What is the full file path it says it has a problem with.
#528 [12:48] <Lucas> +mattym
#529 [12:48] <tyteen4a03> IHaxYouRecord: looks like a valid account
#530 [12:48] * Goompro [webchat@524ABFE9.cm-4-3c.dynamic.ziggo.nl] has joined #minecrafthelp
#531 [12:48] <IHaxYouRecord> ok good
#532 [12:48] <IHaxYouRecord> I cant log in
#533 [12:48] <IHaxYouRecord> Nothing is working
#534 [12:48] <mattym> IHaxYouRecord, Told you already to contact Mojang.
#535 [12:48] <IHaxYouRecord> I already have
#536 [12:48] <mattym> IHaxYouRecord, Then wait on their reply
#537 [12:48] <Goompro> I just restarted, same error...
#538 [12:48] <Lucas> it says "/users/LMG/Library/Application Support/minecraft/launcher/launcher.bundle"
#539 [12:49] <Goompro> [ig9icd64.dll+0x23944]
#540 [12:49] <IHaxYouRecord> ight mattym
#541 [12:49] * IHaxYouRecord [webchat@c-73-4-251-70.hsd1.ct.comcast.net] has quit. (Client Quit)
#542 [12:49] <mattym> Goompro, Ok, you need to update to the new Intel driver, but your oem laptop wont let you do that. So you will need to contact Asus support.
#543 [12:50] <Goompro> the latest version?
#544 [12:50] <mattym> Goompro, Yes, but because of the way they set laptops up, you will need their help to do that.
#545 [12:50] <mattym> Lucas, Give me a moment.
#546 [12:51] * Enrico9431 [webchat@static.kpn.net] has joined #minecrafthelp
#547 [12:51] <mattym> Lucas, Do you know how to open the Terminal App?
#548 [12:51] <Goompro> alright, will contact ASUS i guess. Thanks a lot for your help @mattym :)
#549 [12:51] <Lucas> yea
#550 [12:51] <Lucas> should i do that
#551 [12:51] <Enrico9431> Im having a problem passing the parental concent even though im 15.
#552 [12:51] <mattym> Lucas, Yes open it up, then give me another moment.
#553 [12:51] <Lucas> aight its open
#554 [12:52] <mattym> Lucas, Ok, type the following command in: open ~/Library/Application\ Support/minecraft
#555 [12:52] <mattym> Lucas, Let me know if that opens a Finder window in that folder.
#556 [12:52] <Lucas> yup it did
#557 [12:53] <mattym> Lucas, Do you see the Launcher folder within it?
#558 [12:53] <Lucas> yes
#559 [12:53] <Lucas> i can see launcher.bundle
#560 [12:53] <mattym> Lucas, Delete the whole launcher folder.
#561 [12:53] <mattym> Lucas, Then restart the app from the icon in your Applications folder.
#562 [12:53] <Lucas> ok i put it in trash and im gonna emtpy trash
#563 [12:54] <Lucas> cleanmymac is telling me I should uninstall launcher helper too
#564 [12:54] <Lucas> should i do that
#565 [12:55] <mattym> Lucas, Sure
#566 [12:55] <mattym> Lucas, Once its removed, just remember to start it from the icon within Applications
#567 [12:55] <Lucas> its updating
#568 [12:56] <Lucas> ay it worked!
#569 [12:56] <Lucas> yo thank you so much
#570 [12:56] <Lucas> i really appreciate it
#571 [12:57] <Enrico9431> Im having a problem passing the parental concent even though im 15.
#572 [12:57] <urielsalis> Enrico9431, minimum age is 16
#573 [12:57] * juan [webchat@170-79-46-138.velbras.com.br] has quit. (Quit: webchat.esper.net)
#574 [12:57] <urielsalis> ??> Enrico9431 account/gdpr
#575 [12:57] <Absol> Enrico9431: Due to GDPR, parental consent is now required in order to use and play on Realms. In order to provide consent, please visit https://minecraft.net/update-account.
#576 [12:57] <Lucas> peace
#577 [12:57] <Lucas> peace
#578 [12:57] * Lucas [webchat@64-71-9-83.static.wiline.com] has left #minecrafthelp
#579 [12:59] <Enrico9431> https://help.mojang.com/customer/portal/articles/1780997-mojang-account-users-under-13 here it says 13
#580 [13:00] <urielsalis> Enrico9431, thats coppa, Mojang also has to adhere to GDPR
#581 [13:00] <Enrico9431> Anyway my parents dont have a credit card
#582 [13:01] <urielsalis> Enrico9431, you can see in the article that there are other ways to verify yourself
#583 [13:01] <mattym> Enrico9431, Also, if when you made the account, your birthday made you 13 at the time, the account does not age with you.
#584 [13:01] <mattym> Enrico9431, It is always a minor account until parental control is established.
#585 [13:03] <Enrico9431> i dont see any alternative in that ariticle
#586 [13:04] <urielsalis> Enrico9431, last point
#587 [13:04] <urielsalis> Enrico9431, "Is there an alternate method that does not require a fee?
#588 [13:04] <urielsalis> "
#589 [13:06] <Enrico9431> that requiers me to make a new account
#590 [13:09] * LinzJH [webchat@99.37.16.210] has joined #minecrafthelp
#591 [13:10] <urielsalis> Enrico9431, no
#592 [13:10] <urielsalis> Enrico9431, it tells you to contact Mojang support and ask for a consent form
#593 [13:11] <LinzJH> My Minecraft is not loading. I open the launcher and it acts like it is launching, and the white screen where Mojang is is loading then after a few minutes it says not responding. I have closed it and loaded it multiple times, I even uninstalled and reinstalled Minecraft, any ideas?
#594 [13:12] <mattym> ??> LinzJH av/adwcleaner
#595 [13:12] <Absol> LinzJH: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#596 [13:12] <Absol> LinzJH: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#597 [13:12] <Enrico9431> yeah after you purchased the game and i bought the game via a in real life card thingy back when it was 21 july, 2014
#598 [13:13] <LinzJH> That wont hurt my computer will it?
#599 [13:13] <mattym> LinzJH, No it wont
#600 [13:15] <LinzJH> If that doesn't work, any more suggestions?
#601 [13:16] <mattym> LinzJH, Not until that has been done
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#603 [13:30] * LinzJH [webchat@99.37.16.210] has joined #minecrafthelp
#604 [13:36] <LinzJH> I'm back, I did that clean and repair thing, and it's working. Thank yall !
#605 [13:37] * cj [webchat@66-227-227-177.dhcp.cdwr.mi.charter.com] has joined #minecrafthelp
#606 [13:39] <cj> My Minecraft Java version has started to lag and now i cant play any version past 1.8. Does anyone know why?
#607 [13:40] <mattym> cj, Is it completely unmodified?
#608 [13:40] <cj> Yes
#609 [13:40] <mattym> cj, Try lowering the settings.
#610 [13:40] <cj> I have them at the lowest. Graphics fast and particles minimal etc.
#611 [13:41] <mattym> ??> cj win/dxdiag
#612 [13:41] <Absol> cj: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#613 [13:41] <cj> Thanks i will check it out.
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#617 [14:03] <cj> someone told me to do this and post it on here so if you know what it is for please help. https://paste.ubuntu.com/p/3PGfGN8wYJ/
#618 [14:03] <mattym> cj, One moment.
#619 [14:06] <mattym> cj, Download and Install the first file listed on the left of this page https://downloadcenter.intel.com/download/28163/Intel-Graphics-Driver-for-Windows-15-40-?product=81497
#620 [14:06] <cj> thanks
#621 [14:09] * jeKANKERMA [webchat@524B11FE.cm-4-4a.dynamic.ziggo.nl] has joined #minecrafthelp
#622 [14:09] <jeKANKERMA> bradda ik kan niet inloggen wats deze
#623 [14:09] <jeKANKERMA> ben ik gehackt ofz
#624 [14:09] <jeKANKERMA> ?
#625 [14:10] <jeKANKERMA> wollah jullie zijn slechte help service
#626 [14:10] <mattym> ??> jeKANKERMA lang/en
#627 [14:10] <Absol> jeKANKERMA: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#628 [14:10] <jeKANKERMA> i can't login
#629 [14:11] <jeKANKERMA> nvm
#630 [14:11] <jeKANKERMA> its working
#631 [14:11] <jeKANKERMA> zank you for unhacking my account
#632 [14:11] <jeKANKERMA> precieate hit
#633 [14:11] <jeKANKERMA> i bought 10 illegal account now they work zank yu
#634 [14:11] * Lord_Ralex kicked jeKANKERMA from #minecrafthelp (Reason: eKANKERMA :Here is the lovely door)
#635 [14:13] * yellow [webchat@c-107-3-236-218.hsd1.tn.comcast.net] has joined #minecrafthelp
#636 [14:14] <yellow> every time i try to join a server, it takes a moment to load like normal, but then continues to load until it crashes. how can i fix this?
#637 [14:14] <mattym> ??> yellow launcher/log
#638 [14:14] <Absol> yellow: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#639 [14:18] <yellow> i'm trying that, but my game output is blank.
#640 [14:19] <mattym> yellow, Did you run the game till the error happened?
#641 [14:20] <yellow> yes, but it's still blank
#642 [14:20] <mattym> ??> yellow tools/hjt
#643 [14:20] <Absol> yellow: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#644 [14:20] <Absol> yellow: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#645 [14:23] <yellow> https://paste.ubuntu.com/p/mhgP8NHdBC/
#646 [14:23] <mattym> ??> yellow av/adwcleaner
#647 [14:23] <Absol> yellow: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#648 [14:23] <Absol> yellow: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#649 [14:25] * cj [webchat@66-227-227-177.dhcp.cdwr.mi.charter.com] has quit. (Quit: webchat.esper.net)
#650 [14:26] * yellow [webchat@c-107-3-236-218.hsd1.tn.comcast.net] has joined #minecrafthelp
#651 [14:26] <yellow> i used the adwcleaner and it said it cleaned.
#652 [14:27] <mattym> yellow, Try to start the game again, it may take longer than normal
#653 [14:29] <yellow> everything's fixed now, thank you!
#654 [14:30] * yellow [webchat@c-107-3-236-218.hsd1.tn.comcast.net] has quit. (Client Quit)
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#656 [14:38] * Zycolance [webchat@90-227-0-125-no113.tbcn.telia.com] has joined #minecrafthelp
#657 [14:38] <Josh8> hi i need help signing into my account i cant get into the account because of the email i made the account with, but i know the account security questions
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#660 [14:41] * Sensy [webchat@187-10-90-32.dsl.telesp.net.br] has joined #minecrafthelp
#661 [14:43] <Sensy> Hi, I need help with the error io.netty.channel.abstractchannel$annotatedconnectexception
#662 [14:53] * TeenPlays [webchat@CPEbc4dfb42bbb3-CMbc4dfb42bbb0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#663 [14:53] <TeenPlays> How do I fix Exit code 1?
#664 [14:53] <mattym> ??> TeenPlays launcher/log
#665 [14:53] <Absol> TeenPlays: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#666 [14:54] <mattym> Sensy, What is the full error?
#667 [14:54] <TeenPlays> No idea, Since I'm on a mac I don't fully know what the Full error is, everytime I try loading minecraft even with 1.12.2 my Minecraft Crashes and I see Exit Code 1
#668 [14:55] <mattym> TeenPlays, Follow the instructions Absol linked you.
#669 [14:56] * TeenPlays [webchat@CPEbc4dfb42bbb3-CMbc4dfb42bbb0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#670 [14:56] <Sensy> Whenever I try to get into any server, this error appears
#671 [14:59] <Sensy> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further
#672 [14:59] <mattym> Sensy, Can you see if you get the same error on this server: mctest.ae97.net
#673 [15:01] <Sensy> I can not on this
#674 [15:01] <mattym> ??> Sensy tools/hjt
#675 [15:01] <Sensy> The same error appears
#676 [15:01] <Absol> Sensy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#677 [15:01] <Absol> Sensy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#678 [15:05] <Sensy> https://paste.ubuntu.com/p/xDtz2JVdjY/
#679 [15:05] <mattym> Sensy, Have you bought minecraft?
#680 [15:06] <Sensy> yes
#681 [15:06] <mattym> Sensy, Then use the official launcher
#682 [15:07] <Sensy> He gives the same mistake
#683 [15:07] <Lord_Ralex> what is your username
#684 [15:08] <Sensy> Davidjump
#685 [15:09] <Lord_Ralex> So, I will repeat the question.
#686 [15:09] <Lord_Ralex> What is your username.
#687 [15:10] <Lord_Ralex> Because I already know the username you told right here is *not* what you tried to join the server with.
#688 [15:11] <Sensy> I had logged in with another launcher
#689 [15:11] <Lord_Ralex> Then use the real launcher
#690 [15:11] <Lord_Ralex> Do not use a pirate launcher.
#691 [15:12] <Sensy> sure
#692 [15:29] * Reji [webchat@pool-72-73-234-228.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#693 [15:30] <Reji> I haven't booted minecraft up in years. Last night I was able to play on the OLD launcher. Today I downloaded the new one, and it is not letting me tab into the window for the game. It appears to be open, but It's not letting me see anything.
#694 [15:30] <Reji> If I hover over the icon on my taskbar it shows the game active but i can't tab into the window.
#695 [15:31] <Reji> I updated JAVA, and my drivers, and got rid of the old versions of minecraft
#696 [15:31] <mattym> Reji, Hold down shift, then right click the taskbar icon, then select Maximize
#697 [15:32] <mattym> Reji, Once its maxed, make sure to grab the title bar and move it around, so it stays on that desktop
#698 [15:32] <Reji> OMFG
#699 [15:32] <Reji> TY
#700 [15:32] <Reji> I FEEL SO STUPID
#701 [15:33] <Reji> why is that the only bloody thing that worked?!?!?!
#702 [15:33] <mattym> Reji, Make sure you mode it.
#703 [15:33] <mattym> Reji, Then close and re-open it to make sure it stays where it should
#704 [15:33] <mattym> move*
#705 [15:33] <Reji> I did
#706 [15:33] <Reji> checking now
#707 [15:33] <Reji> OMFG
#708 [15:33] <Reji> thank you so much mate
#709 [15:33] <mattym> Reji, Excellent, enjoy!
#710 [15:34] <Reji> I was getting so frustrated
#711 [15:34] <Reji> Take care!!!!
#712 [15:34] * Reji [webchat@pool-72-73-234-228.cmdnnj.fios.verizon.net] has quit. (Client Quit)
#713 [15:49] * KatastrofeasGR [webchat@athedsl-212477.home.otenet.gr] has joined #minecrafthelp
#714 [15:50] <KatastrofeasGR> hello i deleted my minecraft account by accident how can i get it back?
#715 [15:55] * KatastrofeasGR [webchat@athedsl-212477.home.otenet.gr] has quit. (Quit: webchat.esper.net)
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#718 [16:06] * _Dee_mon [webchat@cpe-65-26-113-73.kc.res.rr.com] has joined #minecrafthelp
#719 [16:08] <_Dee_mon> How can I figure out which email I used to signup for my account? Im unable to login or reset my password because Im not sure what email I used
#720 [16:08] * _Dee_mon [webchat@cpe-65-26-113-73.kc.res.rr.com] has quit. (Client Quit)
#721 [16:08] * Clive45 [webchat@CPE98ded0676cc6-CMf81d0faaa840.cpe.net.cable.rogers.com] has joined #minecrafthelp
#722 [16:08] <Clive45> Clive45 here question: A long time ago I installed Mod's that matched a mod pack the Mindcrack server guys were using mod for mod. The pack was available on FTB launcher at that time however I decided to install the mods manually one by one. I learned of all the correct versions needed to match all the mods the pack was using. I got it working howe
#723 [16:08] <Clive45> ver it ran way way way slower then if I installed it from the FTB launcher. Someone at that time mentioned that I didn't "optimize" the mod's that I installed. What did that person mean and how would I have done this? Does that make sense? I have not tried to install mod's manually since due to the difficulty and the slow factor with lack of inform
#724 [16:08] <Clive45> ation on this optimzation that was mentioned. Can someone shed any light on this for me? Also if I am asking this in the wrong channel I apologize. If you would be so kind as to direct me to the correct area to ask this.
#725 [16:09] * _Dee_mon [webchat@cpe-65-26-113-73.kc.res.rr.com] has joined #minecrafthelp
#726 [16:09] <_Dee_mon> How can I figure out which email I used to signup for my account? Im unable to login or reset my password because Im not sure what email I used
#727 [16:09] <tyteen4a03> ??> _Dee_mon account/forgot-email
#728 [16:09] <Absol> _Dee_mon: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#729 [16:09] <tyteen4a03> ??> Clive45 mods
#730 [16:09] <Absol> Clive45: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#731 [16:09] <Absol> Clive45: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#732 [16:10] <Clive45> ok thanks
#733 [16:10] <_Dee_mon> none of them are receiving confirmation emails
#734 [16:10] <tyteen4a03> _Dee_mon: what do you remember about the account?
#735 [16:10] <_Dee_mon> username is _Dee_mon
#736 [16:11] <tyteen4a03> _Dee_mon: the account looks like an old Minecraft.net account; have you tried using your username to log in?
#737 [16:11] <_Dee_mon> yes but I can't figure out the password
#738 [16:12] <tyteen4a03> ??> _Dee_mon account/send-email
#739 [16:12] <Absol> _Dee_mon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#740 [16:12] <Absol> _Dee_mon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#741 [16:13] <_Dee_mon> I just need to know what email is associated with that username
#742 [16:14] <tyteen4a03> _Dee_mon: yeah, only Mojang can tell you that
#743 [16:15] <_Dee_mon> can you provide me with a link where I can talk with a mojang employee directly
#744 [16:15] <tyteen4a03> ??> _Dee_mon account/send-email
#745 [16:15] <Absol> _Dee_mon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#746 [16:15] <Absol> _Dee_mon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#748 [16:18] * juniorricola [webchat@p57BBDF9E.dip0.t-ipconnect.de] has joined #minecrafthelp
#749 [16:18] <juniorricola> hey speak were her german?
#750 [16:20] <juniorricola> hey ich habe das Problem das ich beim einloggen eine fehlermeldung bekomme die da wäre: Die Verbindung zum Server konnte nicht hergestellt werden. habt ihr irgendwelche tips wie ich es fixen kann
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#753 [16:22] <mattym> ??> juniorricola lang/de
#754 [16:22] <Absol> juniorricola: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#755 [16:22] <juniorricola> hey I have the problem that I get an error message when logging in there: The connection to the server can not be established. Do you have any tips how to fix it
#756 [16:22] <mattym> ??> juniorricola tools/hjt
#757 [16:22] <Absol> juniorricola: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#758 [16:22] <Absol> juniorricola: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#759 [16:22] * NashCat12345 [webchat@c-68-36-119-250.hsd1.mi.comcast.net] has joined #minecrafthelp
#760 [16:23] <NashCat12345> It won’t let me see what people are saying in chat on minecraft
#761 [16:23] <mattym> NashCat12345, What version of the game are you using?
#762 [16:24] <NashCat12345> 1.9
#763 [16:24] * Jorz2012 [webchat@d66-222-188-144.abhsia.telus.net] has joined #minecrafthelp
#764 [16:24] <mattym> NashCat12345, You probably need to adjust your Xbox Live account settings.
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#766 [16:25] <Jorz2012> Hi, Just wondering if I dont know the email address linked to my account is there a way to figure it out a way to change it
#767 [16:26] <mattym> Jorz2012, Is the account Migrated?
#768 [16:26] * NashCat [webchat@c-68-36-119-250.hsd1.mi.comcast.net] has joined #minecrafthelp
#769 [16:27] <Jorz2012> No since we dont have access to that email address any more
#770 [16:27] <NashCat> It won’t let me see what people are saying in the minecraft chat. The version I’m on is 1.9 on MCPE
#771 [16:27] <mattym> NashCat, You probably need to adjust your Xbox Live account settings.
#772 [16:27] <NashCat> How can I do that?
#773 [16:27] <mattym> Jorz2012, You will need to contact Mojang then.
#774 [16:27] <NashCat> I tried that
#775 [16:27] <mattym> ??> Jorz2012 account/send-email
#776 [16:27] <Absol> Jorz2012: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#777 [16:27] <Absol> Jorz2012: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#778 [16:27] <Jorz2012> Okay Thanks Matt!
#779 [16:28] <mattym> NashCat, We dont support the Bedrock versions here, check Xbox support.
#780 [16:28] <juniorricola> Absol https://paste.ubuntu.com/p/9PK75ng4Jy/
#781 [16:28] <mattym> ??> juniorricola info/mcleaks
#782 [16:28] <Absol> juniorricola: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#783 [16:28] <Absol> juniorricola: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#784 [16:28] <mattym> ??> juniorricola win/hosts/edit
#785 [16:28] <Absol> juniorricola: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#786 [16:28] <Absol> juniorricola: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#787 [16:28] <NashCat> Yeah I tried contacting them days ago they responded but didn’t answer my question
#788 [16:29] <mattym> NashCat, Well, we dont support that version here.
#789 [16:29] <NashCat> Oh
#790 [16:30] <NashCat> I am on the iPad air
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#793 [16:32] <Haiderr> I have this error
#794 [16:32] <NashCat> And it won’t let me go on minecraft when ever I load minecraft it just kicks me out of the app
#795 [16:34] <Haiderr> Everytime i launch up Minecraft
#796 [16:34] <Haiderr> It gives me the error; This driver does not support OpenGL
#797 [16:34] <Haiderr> Same error over and over when i join MC
#798 [16:34] <NashCat> Same here it just kicks me out of the app when ever I go into the app
#799 [16:35] <Haiderr> I have a NVIDIA cpu
#800 [16:35] * NashCat [webchat@c-68-36-119-250.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#801 [16:35] <Haiderr> Nash
#802 [16:35] <tyteen4a03> ??> Haiderr win/dxdiag
#803 [16:35] <Absol> Haiderr: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#804 [16:35] <Haiderr> The game crashed whilst initializing game The game crashed whilst initializing game Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#805 [16:35] * jek [webchat@cpe-74-65-71-224.stny.res.rr.com] has joined #minecrafthelp
#806 [16:36] <Haiderr> @Absol tyteen4a03 The game crashed whilst initializing game The game crashed whilst initializing game Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#807 [16:36] <jek> umm my minecraft doesnt load for example it goes onto the white mojang screen then stays there and wont load. can anyone help?
#808 [16:36] <tyteen4a03> Haiderr: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#809 [16:36] <Haiderr> ok
#810 [16:36] <tyteen4a03> ??> jek launcher/log
#811 [16:36] <Absol> jek: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#812 [16:37] <jek> it launches and then stays on the white loading screen
#813 [16:37] <tyteen4a03> jek: follow the guide above
#814 [16:37] <jek> alrighty ty
#815 [16:39] <Haiderr> https://paste.ubuntu.com/p/ygY6Pyf5Wn/
#816 [16:40] <Haiderr> tyteen4a03 Absol ^^
#817 [16:40] <tyteen4a03> Haiderr: a second
#818 [16:40] <Haiderr> ok
#819 [16:41] <tyteen4a03> Haiderr: try this driver: https://www.nvidia.com/Download/driverResults.aspx/142736/en-us
#820 [16:41] <Haiderr> i have a 750ti just in case
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#823 [16:43] <gianluca9333> Hello?
#824 [16:43] <Haiderr> also i'm installing a graphics driver update in nvidia geforce experience
#825 [16:44] * IHaxYouRecord [webchat@c-73-4-251-70.hsd1.ct.comcast.net] has joined #minecrafthelp
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#829 [16:45] <gianluca9333> i can't log in my account, seems like it has been deleted
#830 [16:45] * Indigo [webchat@c-73-10-232-136.hsd1.nj.comcast.net] has joined #minecrafthelp
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#832 [16:46] <Indigo> Whenever I try to log into the launcher, it says "Could not connect to server." This has been going on for about a month.
#833 [16:46] * gianluca9333 [webchat@host30-230-dynamic.22-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#834 [16:46] <Indigo> Anyone know why this is happening?
#835 [16:52] <tyteen4a03> ??> Indigo tools/hjt
#836 [16:52] <Absol> Indigo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#837 [16:52] <Absol> Indigo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#838 [16:54] <Indigo> wait is there a way to privately send it or...?
#839 [16:55] <Indigo> nevermind
#840 [16:58] <tyteen4a03> ??> Indigo scold/pm
#841 [16:58] <Absol> Indigo: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#842 [16:58] <Indigo> So, send the link here?
#843 [16:59] <tyteen4a03> Indigo: yes
#844 [16:59] <Indigo> https://paste.ubuntu.com/p/xSy9WdnbRh/
#845 [16:59] <tyteen4a03> Indigo: Minecraft username please?
#846 [16:59] <Indigo> ShadowIndigo
#847 [16:59] <tyteen4a03> Indigo: why do you have MCLeaks installed?
#848 [17:00] <Indigo> Wait, I do?
#849 [17:00] <tyteen4a03> Indigo: yes
#850 [17:00] <tyteen4a03> ??> Indigo info/mcleaks
#851 [17:00] <Absol> Indigo: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#852 [17:00] <Absol> Indigo: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#853 [17:00] <tyteen4a03> ??> Indigo win/hosts/edit
#854 [17:00] <Absol> Indigo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#855 [17:00] <Absol> Indigo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#856 [17:02] <Indigo> Is that it?
#857 [17:03] <tyteen4a03> Igyep
#858 [17:04] * Aqua [webchat@99-66-2-115.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#859 [17:05] <Indigo> Ohhhh. It was a setting through MCLeaks. I guess I pressed it by mistake while seeing how it works.
#860 [17:05] <Aqua> I try to log in and it states cannot connect to server
#861 [17:05] <tyteen4a03> Indigo: yeah it means your account details would have been sent to MCLeaks
#862 [17:05] <tyteen4a03> Indigo: change your password immediately
#863 [17:05] <tyteen4a03> ??> Aqua tools/hjt
#864 [17:05] <Absol> Aqua: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#865 [17:05] <Absol> Aqua: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#866 [17:06] <Indigo> I had changed it about an hour ago because someone scammed me. Do I change it again?
#867 [17:06] <Aqua> I cant log in anywhere
#868 [17:06] <tyteen4a03> Indigo: I would change it again
#869 [17:06] <Indigo> Alright, thanks!
#870 [17:06] <Aqua> tank you'
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#872 [17:12] * Aqua [webchat@99-66-2-115.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#873 [17:13] <Aqua> I try to log in and it says cannot connect to server
#874 [17:14] <mattym> Aqua, We need the link to the log you were asked for.
#875 [17:14] <Aqua> ?
#876 [17:14] <Aqua> I do not understand
#877 [17:14] <mattym> ??> Aqua tools/hjt
#878 [17:14] <Absol> Aqua: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#879 [17:14] <Absol> Aqua: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#880 [17:14] <Aqua> ok
#881 [17:15] * Lewis [webchat@5e0d0d86.bb.sky.com] has joined #minecrafthelp
#882 [17:15] <Aqua> https://paste.ubuntu.com/p/SDYNYRVZjr/
#883 [17:16] <Lewis> I purchased a copy of the game on 10th January 2019 and I have tried to log back in and it says I don't own a copy.
#884 [17:16] <mattym> ??> Aqua info/mcleaks
#885 [17:16] <Absol> Aqua: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#886 [17:16] <Absol> Aqua: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#887 [17:16] <mattym> ??> Aqua win/hosts/edit
#888 [17:16] <Absol> Aqua: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#889 [17:16] <Absol> Aqua: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#890 [17:16] <urielsalis> Lewis, what is your username?
#891 [17:16] <Lewis> Phoenix_Extinct
#892 [17:17] <urielsalis> Lewis, you are logging in with your email right?
#893 [17:17] <Lewis> Yes
#894 [17:17] <urielsalis> Lewis, can you log in in account.mojang.com/me and tell me if you see Minecraft there?
#895 [17:18] <Lewis> Nothing, but this is my second account so I know my way around Mojang etc
#896 [17:19] <Lewis> It doesn't say I have Minecraft there
#897 [17:19] <urielsalis> Lewis, did you logged in with that in optifine or similar third parties?
#898 [17:20] <Lewis> I possibly logged in through optifine yes, I haven't been on the account in over a month so Im not sure
#899 [17:20] <Aqua> what do i do next
#900 [17:20] <urielsalis> Lewis, https://www.reddit.com/r/Minecraft/comments/aoz6yx/bought_optifine_capes_used_mcleaks_and_no_longer/
#901 [17:20] <mattym> Aqua, Have you cleaned up the Hosts file?
#902 [17:20] <urielsalis> ??> Lewis account/send-email
#903 [17:20] <Absol> Lewis: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#904 [17:20] <Absol> Lewis: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#905 [17:21] <Aqua> I got the numbers
#906 [17:21] <mattym> Aqua, Delete any line in the hosts file that contain the word mojang, then save the file
#907 [17:21] <Aqua> It gave me something in notepad
#908 [17:21] <Aqua> Where is the hosts file?
#909 [17:21] <Lewis> The optifine I used has been used on my other account though?
#910 [17:22] <mattym> Aqua, The thing you were told to open
#911 [17:22] <urielsalis> Lewis, see absol message after it
#912 [17:22] <urielsalis> Lewis, the reddit post is a warning about not logging in to third party services
#913 [17:22] <Aqua> done
#914 [17:22] <Aqua> should it be in notepad
#915 [17:23] <mattym> Aqua, Once you have it opened in notepage, delete all lines containing Mojang
#916 [17:24] <Aqua> Thank you so much
#917 [17:24] <Aqua> ILY
#918 [17:24] <Aqua> This brings back memories
#919 [17:24] <Aqua> I gave it to my cousin so he installed lots of stuff
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#921 [17:26] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#922 [17:31] <Lewis> It was Minecraft forge, which was opened through the Minecraft launcher. I have used this on my other account SILENTxSNIP3RZ and it works fine
#923 [17:37] * Sam [webchat@c-67-182-181-24.hsd1.ca.comcast.net] has joined #minecrafthelp
#924 [17:38] <Sam> Hi i was wondering if anyone knows why my minecraft gets stuck on the mojang loading screen i have a decent pc with 12gb of ram an amd fx 8300 and a gtx1050 my minecraft use to work within the past year and i went to go launch it to play with some friends and it just hasnt been launching the game just the loading and I have left it there for hours
#925 [17:38] <Sam> on end and it just says not responding
#926 [17:39] <mattym> ??> Sam tools/hjt
#927 [17:39] <Absol> Sam: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#928 [17:39] <Absol> Sam: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#929 [17:41] <Sam> https://paste.ubuntu.com/p/HKTkCPbyzd/ here you go
#930 [17:43] <mattym> Sam, Hmm, seems like you have something new that may be causing an issue. Please follow the instructions Absol writes below.
#931 [17:43] * dom [webchat@050-089-015-168.res.spectrum.com] has joined #minecrafthelp
#932 [17:43] <mattym> Sam, After you restart, there will be an output log, please copy it and get us the link to it.
#933 [17:43] <mattym> ??> Sam av/adwcleaner
#934 [17:43] <Absol> Sam: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#935 [17:43] <Absol> Sam: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#936 [17:43] <dom> Hey, I am having GLFW error 65542 and idk how to fix it
#937 [17:43] <mattym> ??> dom win/dxdiag
#938 [17:43] <Absol> dom: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#940 [17:48] <dom> https://paste.ubuntu.com/p/YZSQ7SHFvX/
#941 [17:48] <mattym> dom, That computer is too old for the game.
#942 [17:49] <dom> how
#943 [17:49] <dom> a 2007 laptop can run this game
#944 [17:49] <dom> :O
#945 [17:49] <dom> are u serious?
#946 [17:50] <mattym> dom, Yes
#947 [17:50] <dom> how old is this pc?
#948 [17:51] <mattym> dom, Nearing 10 years old.
#949 [17:51] <dom> can it play older versions of minecraft?
#950 [17:51] <mattym> dom, Not in its current state.
#951 [17:52] <dom> What is it's current state *laughingemoji*
#952 [17:52] * Sam [webchat@c-67-182-181-24.hsd1.ca.comcast.net] has joined #minecrafthelp
#953 [17:52] <mattym> dom, Bottom line, it doesn't meet the requirements.
#954 [17:52] <Sam> Hi i am back I restarted my pc with the clean and repair done
#955 [17:52] <mattym> Sam, Were you able to get the output log from the scan?
#956 [17:53] <Sam> yeah
#957 [17:53] <mattym> Sam, Can you provide it via paste.ubuntu.com
#958 [17:53] <Sam> https://paste.ubuntu.com/p/2K3jSyPspg/ here you go
#959 [17:54] <mattym> Sam, Ok looks like it got the issue.
#960 [17:54] <mattym> Sam, Try running the game again, give it some time it may take longer than expected.
#961 [17:54] <Sam> Would you mind telling me what it was I am into computers and stuff and would like to learn from this
#962 [17:55] <mattym> Sam, I believe it was something called OpinionSquare, which is something that serves advertisements, and usually gets installed with other software when you just click through the install.
#963 [17:55] <dom> bye.
#964 [17:56] <mattym> Sam, Its the first time I have seen it, but we get a lot of similar problems with PremierOpinion which does the same thing
#965 [17:56] * CommPlayVG [webchat@dynamic-acs-24-101-212-60.zoominternet.net] has joined #minecrafthelp
#966 [17:56] <mattym> Sam, Let me know if the game is working now.
#967 [17:56] <Sam> Yup it launched
#968 [17:56] <Sam> Thank you
#969 [17:57] <Sam> Well i am going to head out thank you for the help
#970 [17:57] * Sam [webchat@c-67-182-181-24.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#971 [17:57] <CommPlayVG> I cannot seem to be able to connect to a lan server from other computers on my network, it gives me an error saying io.netty.channel.abstractchannel$annotatedconnectexception. what should I do?
#972 [18:00] <mattym> CommPlayVG, What is the full error?
#973 [18:01] <CommPlayVG> io.netty.channel.abstractchannel$annotatedconnectexception connection refused: no further information
#974 [18:02] <mattym> CommPlayVG, Are you talking about a local dedicated server, or one with the Open To LAN option?
#975 [18:03] <CommPlayVG> i just used the server software that mojang gives
#976 [18:03] <mattym> CommPlayVG, Both computers on the same network, same version, and unmodified?
#977 [18:03] <CommPlayVG> yeah
#978 [18:03] <CommPlayVG> wireless though, but connected to the same wifi
#979 [18:04] <mattym> CommPlayVG, Are you able to connect to it from any computer?
#980 [18:04] * Lord_of_Life [~Lord@46.217.196.45] has joined #minecrafthelp
#981 [18:05] <CommPlayVG> the host computer, not unless i do the "ipadress:port" thing (host only), but typing "localhost"does not work on either
#982 [18:05] <CommPlayVG> so only from the host computer
#983 [18:05] * Lord_of_Life_ [~Lord@77.28.169.4] has quit. (Ping timeout: 183 seconds)
#984 [18:05] <mattym> CommPlayVG, On the host computer, try disabling any Firewall
#985 [18:06] <mattym> CommPlayVG, Then restart the server and try the connections again.
#986 [18:08] * billy [webchat@lfbn-lil-1-84-129.w90-45.abo.wanadoo.fr] has joined #minecrafthelp
#987 [18:09] <billy> hello i have this issue io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out
#988 [18:09] <mattym> billy, Is it only with one server, or many?
#989 [18:09] <billy> many
#990 [18:11] <mattym> billy, Can you test with the following server to see if you get the error: mctest.ae97.net
#991 [18:11] * billy [webchat@lfbn-lil-1-84-129.w90-45.abo.wanadoo.fr] has quit. (Client Quit)
#992 [18:11] <CommPlayVG> ok, so my firewall wont let me turn it off, it says it is being managed by vendor application McAfee Personal Firewall
#993 [18:12] <mattym> CommPlayVG, Ok, Mcafee is a known issue, only option is to remove it.
#994 [18:12] <mattym> ??> CommPlayVG av/mcafee/uninstall
#995 [18:12] <Absol> CommPlayVG: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#996 [18:13] <CommPlayVG> is that the only way? i just got this computer and it still has premium on it
#997 [18:13] <mattym> CommPlayVG, With McAfee, we have never found another way around it. McAfee is kinda crap anyway.
#998 [18:14] <CommPlayVG> well, not to lose topic, but hwhat free AV do you prefer?
#999 [18:14] <CommPlayVG> if I am getting rid of MCaffee, what should replace it
#1000 [18:14] <mattym> CommPlayVG, Default Windows one.
#1001 [18:15] <CommPlayVG> oh, i guess it does have one
#1002 [18:15] <CommPlayVG> ok!
#1003 [18:15] * TheProfessional03 [webchat@c-73-229-155-245.hsd1.co.comcast.net] has joined #minecrafthelp
#1004 [18:15] * Braxton [webchat@c-98-202-197-107.hsd1.ut.comcast.net] has joined #minecrafthelp
#1005 [18:16] <TheProfessional03> I cant connect to server when i try to login on launcher
#1006 [18:16] <mattym> ??> TheProfessional03 tools/hjt
#1007 [18:16] <Absol> TheProfessional03: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1008 [18:16] <Absol> TheProfessional03: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1009 [18:16] <Braxton> I can't get password reset email
#1010 [18:16] <mattym> Braxton, Have you checked any spam/junk mail folders in your email?
#1011 [18:16] <Braxton> Yes
#1012 [18:17] <Braxton> Every folder
#1013 [18:17] <mattym> Braxton, You will need to contact Mojang then.
#1014 [18:17] <mattym> ??> Braxton account/send-email
#1015 [18:17] <Absol> Braxton: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1016 [18:17] <Absol> Braxton: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1017 [18:17] <Braxton> Already have but it takes 3 weeks so..
#1018 [18:18] <mattym> Braxton, Its the only option you have.
#1019 [18:18] <Braxton> I guess 😒
#1020 [18:19] * Braxton [webchat@c-98-202-197-107.hsd1.ut.comcast.net] has quit. (Client Quit)
#1021 [18:24] <TheProfessional03> https://paste.ubuntu.com/p/R695QCqWbQ/
#1022 [18:24] * TrueWolves [~MyOwnRoad@2601:8c1:180:3bf3:451e:f76e:4d12:c646] has joined #minecrafthelp
#1023 [18:24] <mattym> ??> TheProfessional03 info/mcleaks
#1024 [18:24] <Absol> TheProfessional03: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1025 [18:24] <Absol> TheProfessional03: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1026 [18:24] <mattym> ??> TheProfessional03 win/hosts/edit
#1027 [18:24] <Absol> TheProfessional03: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1028 [18:24] <Absol> TheProfessional03: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1029 [18:25] <TheProfessional03> yuh I used in back a while ago before they were bad
#1030 [18:37] * IHaxYouRecord [webchat@c-73-4-251-70.hsd1.ct.comcast.net] has joined #minecrafthelp
#1031 [18:37] <IHaxYouRecord> yo
#1032 [18:38] <IHaxYouRecord> can someone help me with my login
#1033 [18:38] <mattym> IHaxYouRecord, Wait for Mojang to help you, as you have already been told.
#1034 [18:39] <IHaxYouRecord> but is there any way u can help? other than that
#1035 [18:39] <mattym> IHaxYouRecord, No, only Mojang can solve your issue.
#1036 [18:39] <IHaxYouRecord> fr?
#1037 [18:40] <mattym> IHaxYouRecord, If you are not receiving the reset emails. Then only Mojang can help.
#1038 [18:40] <IHaxYouRecord> but maybe im using the wrong email
#1039 [18:40] <mattym> IHaxYouRecord, Then try different emails.
#1040 [18:41] <IHaxYouRecord> I am
#1041 [18:46] * Shane9 [webchat@174-31-64-166.spkn.qwest.net] has joined #minecrafthelp
#1042 [18:46] <IHaxYouRecord> this sucks cock
#1043 [18:46] <IHaxYouRecord> mattym can I dm you
#1044 [18:47] <mattym> IHaxYouRecord, No, there is no need to. As already explained, we can do nothing further for you.
#1045 [18:47] <Shane9> I want to migrate my legacy account but I don't know what email I originally registered with.
#1046 [18:47] <Shane9> I do have my username and password though
#1047 [18:47] <mattym> Shane9, Have you checked all of your emails for the original confirmation?
#1048 [18:47] <IHaxYouRecord> Shane9 I almost have the same problem
#1049 [18:47] <IHaxYouRecord> except, I don't know my email
#1050 [18:48] <IHaxYouRecord> I have my username and positive with my password
#1051 [18:49] <Shane9> I can't find my confirmation anywhere
#1052 [18:49] * IHaxYouRecord [webchat@c-73-4-251-70.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#1053 [18:49] <mattym> Shane9, You will need to contact Mojang support then.
#1054 [18:49] <mattym> ??> Shane9 account/send-email
#1055 [18:49] <Shane9> I did
#1056 [18:49] <Absol> Shane9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1057 [18:50] <Absol> Shane9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1058 [18:50] <Shane9> I contacted them earlier today and I understand it takes time for them to respond, that's why I came here hoping maybe I'd find a faster solution
#1059 [18:51] <mattym> Shane9, Only Mojang can assist with account issues.
#1060 [18:51] <Shane9> alright
#1061 [18:51] <Shane9> I can wait for them then, that's fine
#1062 [18:51] <Shane9> have a good day all
#1063 [18:51] <Shane9> have a good day all
#1064 [18:52] * Shane9 [webchat@174-31-64-166.spkn.qwest.net] has left #minecrafthelp
#1065 [19:02] * IHaxYouRecord [webchat@c-73-4-251-70.hsd1.ct.comcast.net] has joined #minecrafthelp
#1066 [19:02] <IHaxYouRecord> yo mattym
#1067 [19:02] <IHaxYouRecord> I found my transaction ID
#1068 [19:02] <mattym> IHaxYouRecord, Then give it to Mojang when they reply.
#1069 [19:03] <IHaxYouRecord> what does the transaction ID basically do when they get it?
#1070 [19:03] <mattym> IHaxYouRecord, It proves you are the owner so they can fix your account.
#1071 [19:03] <IHaxYouRecord> could u be able to figure out my correct email from there?
#1072 [19:05] <mattym> IHaxYouRecord, No
#1073 [19:06] <IHaxYouRecord> Is there any way to find out my email through my username?
#1074 [19:07] <mattym> IHaxYouRecord, No
#1075 [19:07] <IHaxYouRecord> There has to be
#1076 [19:07] <mattym> IHaxYouRecord, It would be a major security issue if there was.
#1077 [19:07] <IHaxYouRecord> oh yeah ur right
#1078 [19:08] <IHaxYouRecord> well looks like im shit out of luck for now
#1079 [19:08] <Absol> IHaxYouRecord: Please keep it civil
#1080 [19:08] <IHaxYouRecord> wym
#1081 [19:12] * lins [webchat@50.29.216.116.res-cmts.dlh2.ptd.net] has joined #minecrafthelp
#1082 [19:21] <lins> Hello, I have a problem with the latest 1.13.2 Minecraft launcher. When ever I press the play button the screen opens to the Mojang logo and is stuck there. I will then click on the screen and it says its not responding. I'll exit out of the window and a tab pops up saying Java Platform SE Binary is not responding and ill search for a problem but t
#1083 [19:21] <lins> hen it exits to the launcher and it says game crash. I had this problem for a long time and I swear I tried everything there is to fix it and it wont work. I don't know if its a problem with Java or Minecraft but im desperate for help.
#1084 [19:22] * j5 [webchat@cpe-74-65-71-224.stny.res.rr.com] has joined #minecrafthelp
#1085 [19:23] <j5> hey ppl my game doesnt load it just stays on the launch mojang screen and ive been trying to fix it for like hours now any idea how to help me?
#1086 [19:28] * j5 [webchat@cpe-74-65-71-224.stny.res.rr.com] has quit. (Quit: webchat.esper.net)
#1087 [19:36] * tee33 [webchat@d173-238-34-219.home4.cgocable.net] has joined #minecrafthelp
#1088 [19:38] <tee33> Hi I am hoping someone could help me get my game going again for my son. he's been playing about 2 weeks now with no issues and now he is getting popup that says launcher plugin has different ABI then expected ... any advice appreciated thank u
#1089 [19:44] * tee33 [webchat@d173-238-34-219.home4.cgocable.net] has quit. (Quit: webchat.esper.net)
#1090 [19:44] * SPotmotions [webchat@ool-44c540d2.dyn.optonline.net] has joined #minecrafthelp
#1091 [19:44] <SPotmotions> Hello
#1092 [19:45] <SPotmotions> Ok so I have my account and I dont get the emails anymore on that gmail account I think its like a linking problem...
#1093 [19:46] <SPotmotions> I used to get reset password emails and now it doesnt
#1094 [19:46] <SPotmotions> I tried to create a new account with the same user
#1095 [19:46] <SPotmotions> and they said its already taken
#1096 [19:46] <SPotmotions> so its something wrong with linking
#1097 [19:51] <SPotmotions> thats my problem
#1098 [20:10] * Connor_Williams [webchat@ip-69.65.45.56.servernap.net] has joined #minecrafthelp
#1099 [20:10] * Connor_Williams [webchat@ip-69.65.45.56.servernap.net] has quit. (Network ban)
#1100 [20:14] * Derply [webchat@c-73-119-255-219.hsd1.nh.comcast.net] has joined #minecrafthelp
#1101 [20:14] <Derply> Hello
#1102 [20:15] * Derply [webchat@c-73-119-255-219.hsd1.nh.comcast.net] has quit. (Client Quit)
#1103 [20:21] * andy [webchat@host86-161-133-204.range86-161.btcentralplus.com] has joined #minecrafthelp
#1104 [20:22] <andy> im trying to connect to a friends server
#1105 [20:22] <andy> but i get this every time
#1106 [20:22] <andy> io.netty.channel.abstractchannel$annotatedconnectexception
#1107 [20:22] <andy> connection timed out
#1108 [20:22] <andy> how can i fix this
#1109 [20:25] * andy [webchat@host86-161-133-204.range86-161.btcentralplus.com] has quit. (Client Quit)
#1110 [20:28] * Kaleb [webchat@142.68.80.114] has joined #minecrafthelp
#1111 [20:29] <Kaleb> Havent logged in for a while and can get my email righ tsomeone help
#1112 [20:46] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Read error: Connection reset by peer)
#1113 [20:53] * TheProfessional03 [webchat@c-75-70-57-222.hsd1.co.comcast.net] has joined #minecrafthelp
#1114 [20:53] <TheProfessional03> yo need help with cannot connect to server
#1115 [20:55] <TheProfessional03> need help with the MCL
#1116 [20:55] * mattym [mattym@2604:180:2:da::7] has joined #minecrafthelp
#1117 [21:00] * Indigo [webchat@c-73-10-232-136.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#1118 [21:01] <TheProfessional03> ????
#1119 [21:02] <Andrio> ??> TheProfessional03 tools/HJT
#1120 [21:02] <Absol> TheProfessional03: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1121 [21:02] <Absol> TheProfessional03: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1122 [21:03] <TheProfessional03> I did that I need to do sum with my host
#1123 [21:03] <TheProfessional03> and notepad
#1124 [21:04] <TheProfessional03> nvm
#1125 [21:04] * TheProfessional03 [webchat@c-75-70-57-222.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1126 [21:21] * FraglieBacon75 [webchat@c-75-64-43-49.hsd1.tn.comcast.net] has joined #minecrafthelp
#1127 [21:22] <FraglieBacon75> Hi i can Not Log in to my account and I Not getting email to reset my Password
#1128 [21:24] <FraglieBacon75> hi
#1129 [21:26] * FraglieBacon75 [webchat@c-75-64-43-49.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#1130 [21:45] * kus8788 [webchat@124.50.95.187] has joined #minecrafthelp
#1131 [21:46] <kus8788> I forgot My identity confirmation question
#1132 [21:46] <kus8788> And I forgot my email adress
#1133 [21:46] <kus8788> So I can't play minecraft
#1134 [21:47] <Andrio> ??> kus8788 account/send-email
#1135 [21:47] <Absol> kus8788: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1136 [21:47] <Absol> kus8788: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1137 [21:48] * kus8788 [webchat@124.50.95.187] has quit. (Client Quit)
#1138 [21:59] * Adahi [webchat@CPE64777d5369d3-CM64777d5369d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1139 [22:00] <Adahi> I just got the error
#1140 [22:00] <Adahi> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#1141 [22:00] <Adahi> And i'm trying to figure out how to fix it
#1142 [22:13] * Bacon [webchat@c-75-64-43-49.hsd1.tn.comcast.net] has joined #minecrafthelp
#1143 [22:13] <Bacon> hi
#1144 [22:18] * Bacon [webchat@c-75-64-43-49.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#1145 [23:07] * Bacon [webchat@c-75-64-43-49.hsd1.tn.comcast.net] has joined #minecrafthelp
#1146 [23:08] <Bacon> hi
#1147 [23:10] * Bacon [webchat@c-75-64-43-49.hsd1.tn.comcast.net] has quit. (Client Quit)
#1148 [23:12] * pinrolls [webchat@cpe-24-59-107-103.twcny.res.rr.com] has joined #minecrafthelp
#1149 [23:13] <pinrolls> my minecraft keeps saying non-responding upon starting my game
#1150 [23:13] <thgilfodrol> ??> pinrolls tools/hjt
#1151 [23:13] <Absol> pinrolls: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1152 [23:13] <Absol> pinrolls: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1153 [23:42] * Psy [webchat@ool-2f108d7a.dyn.optonline.net] has joined #minecrafthelp
#1154 [23:45] <Psy> Whenever I try to launch minecraft, it says "We're sorry, but it seems there was an error while trying to render aspects of the game".
#1155 [23:46] <mattym> Psy, What version of Minecraft are you using?
#1156 [23:48] <Psy> 1.7.10, i did try using 1.6.4 just now but that didn't work either.
#1157 [23:49] <mattym> Psy, What does version 1.13.2 say?
#1158 [23:51] <Psy> This time its just a regular "Minecraft Crash Report"
#1159 [23:51] <mattym> ??> Psy launcher/log
#1160 [23:51] <Absol> Psy: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1161 [23:56] <Psy> https://paste.ubuntu.com/p/q2JdQ7JgYN/
#1162 [23:57] <mattym> ??> Psy win/dxdiag
#1163 [23:57] <Absol> Psy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1164 [23:57] <Psy> https://paste.ubuntu.com/p/9GpnbKX75n/
#1165 [23:58] <mattym> Psy, That computer is too old.
#1166 [23:58] <Psy> ok thx