#1 [01:53] * Rookirk [webchat@resnet-nat44-10.ucsc.edu] has joined #minecrafthelp
#2 [01:54] <Rookirk> Hi, I get the "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information error" when connecting to a server
#3 [01:54] <Rookirk> I've tried reinstalling java and minecraft
#4 [01:54] <Rookirk> allowing the connection in my firewall to the java.exe and javaw.exe
#5 [01:54] <Rookirk> doing netsh winsock reset
#6 [01:55] <Rookirk> and I've done tracert to the ip and it connects, so I know I am making a connection to the server
#7 [01:58] <Rookirk> I am able to connect to other servers, just not this one for some reason
#8 [03:44] * Tree [webchat@174-082-151-037.dhcp.chtrptr.net] has joined #minecrafthelp
#9 [03:44] <Tree> i still cant get in
#10 [03:53] * Andy_Chu [webchat@221.124.211.238] has joined #minecrafthelp
#11 [03:54] * Andy_Chu [webchat@221.124.211.238] has quit. (Client Quit)
#12 [04:27] * LuvTheQueen155 [webchat@197-101-99-194.ip.broadband.is] has joined #minecrafthelp
#13 [04:28] <LuvTheQueen155> How do I solve a 'Fatal Error'?
#14 [04:32] * LuvTheQueen155 [webchat@197-101-99-194.ip.broadband.is] has quit. (Client Quit)
#15 [04:34] * Charliee [webchat@cpe-137-147-14-84.bpjl-r-037.lon.vic.bigpond.net.au] has joined #minecrafthelp
#16 [04:34] <Charliee> I cant run open to LAN servers
#17 [04:53] * abc [webchat@94.134.88.0] has joined #minecrafthelp
#18 [04:54] * abc [webchat@94.134.88.0] has quit. (Client Quit)
#19 [04:56] * Myamdane [webchat@121.215.161.16] has joined #minecrafthelp
#20 [04:56] <Myamdane> Hello?
#21 [04:57] <Myamdane> Yodelee Yee hoo?
#22 [04:57] <urielsalis> .-.
#23 [04:59] * Myamdane [webchat@121.215.161.16] has quit. (Client Quit)
#24 [05:09] * AdrianH123 [webchat@108-75-130-199.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#25 [05:20] * AdrianH123 [webchat@108-75-130-199.lightspeed.sndgca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#26 [05:48] <tyteen4a03> You're looking for Austria
#27 [06:27] * Lord_of_Life [~Lord@77.29.114.110] has quit. (Ping timeout: 189 seconds)
#28 [06:32] * Lord_of_Life [~Lord@46.217.167.209] has joined #minecrafthelp
#29 [06:34] * Reio [webchat@85.253.171.233.cable.starman.ee] has joined #minecrafthelp
#30 [06:35] <Reio> Hello, im having the io.netty channel problem when hosting lan for my friends.
#31 [06:36] <Reio> i have already tried disabling firewall that didnt help
#32 [06:55] * Patrick [webchat@ip503c02cc.speed.planet.nl] has joined #minecrafthelp
#33 [06:56] <Patrick> Hello
#34 [06:56] <Patrick> does anyone know how to retrieve a password?
#35 [06:56] <Patrick> i've sent multiple requests
#36 [06:56] <Patrick> didn't receive any emails
#37 [06:56] <Patrick> also contacted support
#38 [06:56] <Patrick> a month ago
#39 [06:56] <Patrick> no response
#40 [06:58] * eng [webchat@188.50.146.120] has joined #minecrafthelp
#41 [06:59] <eng> Hi
#42 [07:00] * eng [webchat@188.50.146.120] has quit. (Client Quit)
#43 [07:00] * Patrick [webchat@ip503c02cc.speed.planet.nl] has quit. (Client Quit)
#44 [07:57] * mtt0105_OL [webchat@46-136-203-20.red-acceso.airtel.net] has joined #minecrafthelp
#45 [08:01] <mtt0105_OL> i need help with my account, yesterday i changed my nick and now i can't enter in servers of multiplayer, because the msg said that i'm not registered in Minecraft.ne.t Thanks
#46 [08:09] * Droxon [webchat@aajo31.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#47 [08:13] * Lorenzo_fire [webchat@93-44-106-98.ip96.fastwebnet.it] has joined #minecrafthelp
#48 [08:13] <Lorenzo_fire> hi
#49 [08:13] <mtt0105_OL> hi
#50 [08:13] <Droxon> Hi ! I have a problem with playing MC. When I start minecraft from launcher ,everything is OK. But , when I want to play any world (multiplayer or singleplayer) MC stop working. I can stop MC launcher in the task manager and then MC start working ,but without skins (my & other players) . That's a little problem ,because I need to do this everytime
#51 [08:13] <Droxon> I want to play Minecraft. I playing on Win 10 with intel core i5 , Nvidia GTX 1060 6gb , 16 GB RAM .
#52 [08:14] <Lorenzo_fire> someone still me password, and enter in my minecraft account, what i do?
#53 [08:14] * Sean [webchat@ipbcc11979.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#54 [08:15] <Sean> Getting an io.netty.AbstractChannel Error on version 1.12.2. Anyone able to help?
#55 [08:17] * ExtrobIT [webchat@20.red-88-11-46.dynamicip.rima-tde.net] has joined #minecrafthelp
#56 [08:17] <ExtrobIT> Hey
#57 [08:17] * dab [webchat@mobile-access-bcee08-72.dhcp.inet.fi] has joined #minecrafthelp
#58 [08:17] <ExtrobIT> Faltan algunos archivos del juego y no se pueden descargar mientras el launcher está en modo sin conexión. Conéctate a Internet y vuelve a intentarlo. Game files are missing
#59 [08:17] <ExtrobIT> Nombre: Game files are missing
#60 [08:17] <ExtrobIT> I cant play
#61 [08:18] * ExtrobIT [webchat@20.red-88-11-46.dynamicip.rima-tde.net] has quit. (Client Quit)
#62 [08:19] * Firestar194 [webchat@USF-Gold-Wifi-nat-55.laptops.usf.edu] has joined #minecrafthelp
#63 [08:21] <Firestar194> Hello i was having an issue with my password so i decided to change my password but when i request a change of password email i do not recive one i have checked that is the right email i got a response from the team when i sent a request for assistance form but im hoping this will be faster
#64 [08:24] * mtt0105_OL [webchat@46-136-203-20.red-acceso.airtel.net] has quit. (Quit: webchat.esper.net)
#65 [08:25] * Lorenzo_fire [webchat@93-44-106-98.ip96.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#66 [08:26] * NilsTheMiner [webchat@217-208-159-147-no272.tbcn.telia.com] has joined #minecrafthelp
#67 [08:28] <NilsTheMiner> Hello! My son wanted to play Minecraft again after not doing it för 3 years and now everything looks very weird and Mojang insist we need to buy the game because we have already redeemed the code that is associated with his account. It felles very Kafkaseque to be honest and I'm just bouncing around Mojang trying to understand what happened...
#68 [08:32] * Sean [webchat@ipbcc11979.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#69 [08:39] <Droxon> Maybe you have problem with minecraft windows 10 edition ,because when you buy a java version (maybe a year ago) you had a code to MC Win 10 too. But from year that's not possible . When you looking for code to MC Win 10 you have to buy it . But when you log in minecraft.net in upper right corner you have a dirt with downloads on main page . Then
#70 [08:39] <Droxon> you must to find a java minecraft installer .
#71 [08:41] * Charmie [webchat@cpc111803-lutn14-2-0-cust857.9-3.cable.virginm.net] has joined #minecrafthelp
#72 [08:41] <Charmie> Hello
#73 [08:42] <Charmie> I made a ticket like 2 weeks ago and finally started getting responds a few days ago but then there suddenly stopped? i'm worried that there closed the ticket cause i couldn't get the original transaction ID but i have it now and even replied saying that i got it and put it in.
#74 [08:43] <Charmie> like i got a responds tuesday but haven'nt had one for like 3 days now
#75 [08:46] * Firestar194 [webchat@USF-Gold-Wifi-nat-55.laptops.usf.edu] has quit. (Quit: webchat.esper.net)
#76 [08:56] <Droxon> Hi ! I have a problem with playing MC. When I start minecraft from launcher ,everything is OK. But , when I want to play any world (multiplayer or singleplayer) MC stop working. I can stop MC launcher in the task manager and then MC start working ,but without skins (my & other players) . That's a little problem ,because I need to do this everytime
#77 [08:56] <Droxon> I want to play Minecraft. I playing on Win 10 with intel core i5 , Nvidia GTX 1060 6gb , 16 GB RAM .
#78 [09:04] <Greymagic27> ??> Droxon tools/hjt
#79 [09:04] <Absol> Droxon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#80 [09:04] <Absol> Droxon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#81 [09:08] <Droxon> Thanks I'll try
#82 [09:08] <Charmie> should i jut wait and hope i get a responds again or make a new ticket?
#83 [09:12] <Droxon> https://paste.ubuntu.com/p/Rv9dKjnwbJ/plain/
#84 [09:12] <Greymagic27> Charmie, See if it's gone past your date:
#85 [09:12] <Greymagic27> ??> Charmie account/send-email/wait-time
#86 [09:12] <Absol> Charmie: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#87 [09:13] <Greymagic27> ??> Droxon av/adwcleaner
#88 [09:13] <Absol> Droxon: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#89 [09:14] <Absol> Droxon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#90 [09:15] <Droxon> Thanks
#91 [09:16] * Droxon [webchat@aajo31.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#92 [09:17] <Charmie> i did get a response's but there just stopped replying back two me after after 2 days and its been 3 days since then.
#93 [09:18] <Greymagic27> Charmie, They do have a lot of backlog, wait a few more days and if they've not replied in a week and a half, send them another email
#94 [09:18] <Charmie> okay
#95 [09:30] * Wiktorm12 [webchat@host170-88.izacom.pl] has joined #minecrafthelp
#96 [09:32] <Wiktorm12> How do I create my own log configurations?
#97 [09:32] * micwil05 [webchat@250.81-166-18.customer.lyse.net] has joined #minecrafthelp
#98 [09:33] <Wiktorm12> How do I create my own log configurations?
#99 [09:33] <micwil05> hi! i have a problem, idk where i shuld ask or where i can get help, but i cant get into my account, it says that i have an acount and i have buyed minecraft but when i try 2 logg in it says i have 2 buy the game... im so comfused
#100 [09:36] <tyteen4a03> Wiktorm12: why do you need to?
#101 [09:37] * ABroning [webchat@ip174-70-144-231.ks.ks.cox.net] has joined #minecrafthelp
#102 [09:37] <ABroning> it is not letting me change version of Minecraft to 1.12.2
#103 [09:38] <ABroning> it keeps showing a download error
#104 [09:40] * Wiktorm12 [webchat@host170-88.izacom.pl] has quit. (Quit: webchat.esper.net)
#105 [09:44] * Boss_44 [webchat@p57bf9723.dip0.t-ipconnect.de] has joined #minecrafthelp
#106 [09:46] * ABroning [webchat@ip174-70-144-231.ks.ks.cox.net] has quit. (Quit: webchat.esper.net)
#107 [09:48] * dab [webchat@mobile-access-bcee08-72.dhcp.inet.fi] has joined #minecrafthelp
#108 [09:49] * Boss_44 [webchat@p57bf9723.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#109 [09:49] <dab> Can't login to minecraft.net or to the MC launcher with my account or other accounts that ik to work. Have never used mcleaks afaik but last time I was here someone mentioned that it might be the cause or something.
#110 [09:49] * J2 [webchat@65-128-119-147.mpls.qwest.net] has joined #minecrafthelp
#111 [09:52] <J2> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information. I get this error when I try to join my private server with my public IP.
#112 [09:59] * cinna [webchat@047-013-098-200.res.spectrum.com] has joined #minecrafthelp
#113 [09:59] <cinna> Does waiting an hour to log into your account really help when it says your password is wrong?
#114 [09:59] * pi [webchat@78-63-211-22.static.zebra.lt] has joined #minecrafthelp
#115 [10:00] * SwordXD [webchat@190-108-114-196.city10.com.br] has joined #minecrafthelp
#116 [10:01] <SwordXD> Hi there, i need some help to get my minecraft back because i lost the email to my old account and i can't migrate
#117 [10:03] * SwordXD [webchat@190-108-114-196.city10.com.br] has quit. (Client Quit)
#118 [10:03] <tyteen4a03> SwordXD: when, and how, did you pay for Minecraft?
#119 [10:03] <tyteen4a03> eh
#120 [10:04] * gijsxswag [webchat@edwinvantwist.demon.nl] has joined #minecrafthelp
#121 [10:04] <gijsxswag> i cant play minecraft
#122 [10:05] * gijsxswag [webchat@edwinvantwist.demon.nl] has quit. (Client Quit)
#123 [10:08] * Morrolan [morrolan@znc.morrolan.ch] has joined #minecrafthelp
#124 [10:08] * sleepyyydru [webchat@USF-Gold-Wifi-nat-158.laptops.usf.edu] has joined #minecrafthelp
#125 [10:09] * cinna [webchat@047-013-098-200.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#126 [10:09] * cinna [webchat@047-013-098-200.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#127 [10:10] * sleepyyydru [webchat@USF-Gold-Wifi-nat-158.laptops.usf.edu] has left #minecrafthelp
#128 [10:11] * dab [webchat@mobile-access-bcee08-72.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#129 [10:16] * mcfcliam102004 [webchat@5e05d5eb.bb.sky.com] has joined #minecrafthelp
#130 [10:17] * Mudd [~w@76.202.115.164] has quit. (Read error: Connection reset by peer)
#131 [10:17] <mcfcliam102004> Hi Im Getting a bug i think im on windows 10 i have the java launcher installed but i cant log in iv rest my password pls help i dont know what to do
#132 [10:18] * Mudd [~w@76.202.115.164] has joined #minecrafthelp
#133 [10:18] * dab [webchat@mobile-access-bcee08-72.dhcp.inet.fi] has joined #minecrafthelp
#134 [10:32] * Mo [webchat@cpe-67-246-242-200.rochester.res.rr.com] has joined #minecrafthelp
#135 [10:32] <Mo> hello?
#136 [10:33] <Mo> I need help asap
#137 [10:33] <Greymagic27> Mo, Hey! How can we help?
#138 [10:33] <Mo> Hello!
#139 [10:33] * alskdjcasoi [webchat@71-89-176-29.dhcp.trcy.mi.charter.com] has joined #minecrafthelp
#140 [10:33] <Mo> So I just migrated my account a couple days ago and I was having fun playing
#141 [10:33] <Mo> This morning I try to log on to any Multiplayer server and get "This account is not registered with Minecraft.net" or something
#142 [10:34] <Mo> I relogged and my Username was gone, it showed my email and says I don't own the game
#143 [10:34] <Greymagic27> Mo, What is your username?
#144 [10:34] <Mo> Vlone_Mo
#145 [10:34] <Mo> it
#146 [10:34] <Mo> it's like I don
#147 [10:34] <Mo> t exist anymore
#148 [10:34] <Greymagic27> Did you change the name to 'Freon25' ?
#149 [10:35] <Mo> i believe I changed it from that
#150 [10:35] <Greymagic27> It was changed back to that today, you didn't do that?
#151 [10:35] * Mulchinock_ [webchat@229-229-145-85.ftth.glasoperator.nl] has joined #minecrafthelp
#152 [10:35] <Mo> no i did not
#153 [10:35] <Mo> I just woke up actually
#154 [10:35] <Greymagic27> Mo, In that case your account has most likely been hacked, you'll need to email mojang
#155 [10:35] <Mo> I think that was a glitch in the system
#156 [10:35] <Greymagic27> ??> Mo account/send-email
#157 [10:35] <Absol> Mo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#158 [10:35] <Absol> Mo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#159 [10:35] <Greymagic27> Or a glitch, yea
#160 [10:36] <Mo> I still have full access to the acocunt
#161 [10:36] <Absol> Mo: Please keep it civil
#162 [10:36] <Greymagic27> Lol absol, chillax
#163 [10:36] <Mo> I already sent an Email to support however
#164 [10:36] <Mo> I don't have access to the transaction ID
#165 [10:36] <Mulchinock_> Hi i have a minecraft account from a Friend and i cant get in my account and the friend do not answer
#166 [10:36] <Greymagic27> Mo, You can ask them for alternate verification methods
#167 [10:36] <Mo> unless it sends it to the new migrated email
#168 [10:36] <Greymagic27> Mulchinock_, Hey, does it say anything when you try to login?
#169 [10:37] * ilostuniverse [webchat@host-2-102-68-68.as13285.net] has joined #minecrafthelp
#170 [10:37] <Mulchinock_> Yes could not connect to server
#171 [10:37] <Mo> This is what I see when I go to my mojang profile:
#172 [10:37] <Mo> http://prntscr.com/mv4mc1
#173 [10:37] <Greymagic27> ??> Mulchinock_ tools/hjt
#174 [10:37] <Absol> Mulchinock_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#175 [10:37] <Absol> Mulchinock_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#176 [10:37] <Mo> before it showed my username and what not
#177 [10:38] <ilostuniverse> How can I add mods to mods already installed on Minecraft java?
#178 [10:38] <Greymagic27> ilostuniverse, Sorry but we don't support mods here
#179 [10:38] <ilostuniverse> So you cant help me with mods and how to put them onto other mods?
#180 [10:38] <Greymagic27> ilostuniverse, Sadly not, no
#181 [10:38] <ilostuniverse> Oof
#182 [10:39] * ilostuniverse [webchat@host-2-102-68-68.as13285.net] has quit. (Client Quit)
#183 [10:40] <Mo> is it possible their system rolled my account back
#184 [10:40] <Mo> to before I changed the email on it
#185 [10:41] <Greymagic27> Mo, I've never heard it do that but anything is possible
#186 [10:41] <Mo> i'm so confused on how I was fine for 2 days and suddenly i never existed
#187 [10:41] <Mo> it's very frustrating
#188 [10:41] * Septic [webchat@r74-193-154-122.lkchcmta01.lkchla.by.dh.suddenlink.net] has joined #minecrafthelp
#189 [10:41] <Mo> also thank you guys for your volunteer work
#190 [10:42] <Greymagic27> Mo, Your welcome :)
#191 [10:42] <Septic> When I try to start Minecraft it says unable to extract files. What do I need to do?
#192 [10:42] <Greymagic27> Septic, First lets see if anything could be blocking the extraction process:
#193 [10:43] <Greymagic27> ??> Septic tools/hjt
#194 [10:43] <Absol> Septic: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#195 [10:43] <Absol> Septic: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#196 [10:43] <Mo> Are they still responding to emails from Febuary like they said
#197 [10:43] <Mo> that would mean I will never get a reply
#198 [10:44] <Greymagic27> Mo, It's february the 13th, I'm also fustrated that the response times are so slow
#199 [10:45] <Mo> are they taking longer than 24 hours to respond?
#200 [10:45] * Septic [webchat@r74-193-154-122.lkchcmta01.lkchla.by.dh.suddenlink.net] has quit. (Client Quit)
#201 [10:45] <Greymagic27> Mo, It will be around one month I'm afraid
#202 [10:46] <Mo> ARE YOU SERIOUS
#203 [10:46] <Mo> WTF?
#204 [10:46] <Mo> I have to wait a month just to get support
#205 [10:46] <Greymagic27> Mo, I know. The response times since the christmas holidays have been really bad, the easter holidays will make it worse which will be fun *sigh*
#206 [10:47] <Mo> but no bro
#207 [10:47] <Mo> i'm not just going to quit mineceraft for a month while I wait for help
#208 [10:47] <Mo> then be like "oh nice, my month is up!"
#209 [10:47] <Mo> that's ridiculous, I need immediate help (just like most of us i'm sure)
#210 [10:48] <Greymagic27> Mo, Yea. Sadly that's the only way to contact them
#211 [10:50] <Mo> that is not acceptable
#212 [10:50] <Mo> wtf
#213 [10:50] <Mo> do you realize what message they're sending
#214 [10:50] <Mo> "we are extremely understaffed and don't see a reason to hire more support"
#215 [10:50] <Mo> In a month someone could have moved on from the game
#216 [10:51] <Mo> it's easy to tell someone they have to wait, but what about how I feel? I just got this game so I could enjoy it now, not in a month
#217 [10:51] <Mo> I got it like 3 days ago
#218 [10:54] <Mo> Why wasn't there a big bold notice saying "If you ever need support, you will need to wait a Month" now I just bought this game and can't play. WHat a joke
#219 [10:54] <Greymagic27> Mo, On the response time page it does say they have a backlog
#220 [10:55] <Mo> yeah, but now when i'm sending them my money
#221 [10:55] <Mo> not when*
#222 [10:55] <Mo> this is so aggravating
#223 [11:05] * XxZhon [webchat@5-224-84-21.red-acceso.airtel.net] has joined #minecrafthelp
#224 [11:05] <XxZhon> Hola
#225 [11:05] <Greymagic27> XxZhon, Hey, how can we help?
#226 [11:06] <XxZhon> I have minecraft in ps4 and i want it in my windows
#227 [11:06] * Azure1 [webchat@cpc136894-bsfd10-2-0-cust629.5-3.cable.virginm.net] has joined #minecrafthelp
#228 [11:07] <Greymagic27> XxZhon, If you want the same sort of thing you have on PS4 you'll want to buy bedrock edition from the windows 10 microsoft store. If you'd like to go for more mod support then you can try java edition by trying the demo here: https://www.minecraft.net/en-us/demo/
#229 [11:07] <XxZhon> Pero si yo lo tengo en mi play no lo puedo tener en mi ordenador sin pagar
#230 [11:08] <Greymagic27> XxZhon, You will need to pay for it on PC, yes
#231 [11:08] <XxZhon> Why
#232 [11:08] <XxZhon> if i have it in my ps4
#233 [11:09] <Greymagic27> XxZhon, It's a different platform meaning that the game won't carry over
#234 [11:09] <XxZhon> Oh thanks for the information
#235 [11:09] <Azure1> Hi, I'm sorry to trouble you but I'm having trouble logging into my account. Whenever I try to log in it says "Invalid Username of Password" but I'm fairly certain that I am using the correct details. I've also tried Migrating my account to Mojang but it says that my account has already been migrated. I've sent an e-mail to the support team but I n
#236 [11:09] <Azure1> o longer have a proof of purchase e-mail so I'm not sure if they can help me.
#237 [11:09] * XxZhon [webchat@5-224-84-21.red-acceso.airtel.net] has quit. (Client Quit)
#238 [11:10] <Greymagic27> Azure1, When they reply ask for alternate verification methods
#239 [11:10] <Greymagic27> ??> Azure1 account/send-email/wait-time
#240 [11:10] <Absol> Azure1: See this article https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for information on when Mojang will answer your request
#241 [11:10] * Odysseius is now known as Galaxy_2Alex
#242 [11:11] <Azure1> Okay, thank you :)
#243 [11:11] <Greymagic27> Azure1, No problem!
#244 [11:12] * Mo [webchat@cpe-67-246-242-200.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#245 [11:14] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#246 [11:19] * dab [webchat@mobile-access-bcee08-72.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#247 [11:20] * tommo556 [webchat@195.158.89.25] has joined #minecrafthelp
#248 [11:21] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#249 [11:22] <tommo556> i am not able to login to my old mojang account or change the password
#250 [11:22] <Galaxy_2Alex> tommo556, What happens when you try to?
#251 [11:22] <tommo556> i dont receive the email that allows me to change the password
#252 [11:23] <Galaxy_2Alex> tommo556, How long have you been waiting for the email? Also, have you checked all folders of your email account?
#253 [11:23] <tommo556> its been around 2 hours now and yes i checked them
#254 [11:23] <tommo556> the first attempt sent me an email that told me my account has been migrated
#255 [11:24] <Galaxy_2Alex> tommo556, Did you do the migration or not?
#256 [11:24] <tommo556> i think so the email said they did it for me
#257 [11:25] <Galaxy_2Alex> tommo556, Let me just double-check something
#258 [11:25] * stereo [webchat@546A0D23.cm-12-3a.dynamic.ziggo.nl] has joined #minecrafthelp
#259 [11:25] <stereo> hello?
#260 [11:25] <Galaxy_2Alex> stereo, Hello.
#261 [11:25] <stereo> I'm having issues connecting to online servers, it's a common issue but I can't find how to fix it. I'll send you the error.
#262 [11:25] <stereo> io.netty.channel.abstractchannel$annotatedconnectexception
#263 [11:26] <stereo> ends in the connection being refused
#264 [11:26] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#265 [11:27] <Galaxy_2Alex> stereo, Does it happen on all servers, or just specific ones?
#266 [11:27] <Galaxy_2Alex> tommo556, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#267 [11:27] <Galaxy_2Alex> ??> tommo556 account/trans-id
#268 [11:27] <Absol> tommo556: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#269 [11:27] <Galaxy_2Alex> ??> tommo556 account/send-email
#270 [11:27] <Absol> tommo556: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#271 [11:27] <Absol> tommo556: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#272 [11:28] <stereo> Let me try a few others a;ex
#273 [11:29] <stereo> just for specific ones yea
#274 [11:29] <tommo556> transaction id?
#275 [11:30] <tommo556> i bought the game 7 years ago how am i able to find this if i cant get into my account?
#276 [11:30] * stereo [webchat@546A0D23.cm-12-3a.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#277 [11:30] <Galaxy_2Alex> tommo556, Contact them nonetheless.
#278 [11:30] <tommo556> ok
#279 [11:30] <Galaxy_2Alex> tommo556, Explain the situation to them.
#280 [11:38] * tommo556 [webchat@195.158.89.25] has quit. (Quit: webchat.esper.net)
#281 [11:53] * alskdjcasoi [webchat@71-89-176-29.dhcp.trcy.mi.charter.com] has quit. (Quit: webchat.esper.net)
#282 [11:56] * Heart [webchat@cpe-24-211-43-117.sc.res.rr.com] has joined #minecrafthelp
#283 [11:57] <Heart> i can't go in minecraft without it crashing right away
#284 [11:57] <Greymagic27> ??> Heart launcher/log
#285 [11:58] <Absol> Heart: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#286 [12:09] <Greymagic27> Heart, How's the log coming along?
#287 [12:18] * Rose2 [webchat@95.146.119.255] has joined #minecrafthelp
#288 [12:20] <Rose2> Since the last update for minecraft it wont allow me to connect to servers
#289 [12:20] <Galaxy_2Alex> Rose2, What does it say when you try?
#290 [12:21] <Rose2> A few things like outdated server
#291 [12:21] <Greymagic27> ??> Heart launcher/log
#292 [12:21] <Galaxy_2Alex> Rose2, What version of the game are you using, and does the server support that version?
#293 [12:21] <Absol> Heart: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#294 [12:24] <Rose2> Microsoft has told me to contact mojang as it didnt upate the servers it seems so complicated
#295 [12:24] <Galaxy_2Alex> Rose2, What edition and version of the game are you using?
#296 [12:25] <Rose2> Beta
#297 [12:25] * labarca_shot [webchat@pc-81-192-161-190.cm.vtr.net] has joined #minecrafthelp
#298 [12:25] <Galaxy_2Alex> Rose2, If you are using the early releases of the Bedrock Edition, you cannot join any servers since they only support the latest stable versions.
#299 [12:26] * labarca_shot [webchat@pc-81-192-161-190.cm.vtr.net] has quit. (Client Quit)
#300 [12:29] * Webchat872 [webchat@adsl-d228.84-47-84.t-com.sk] has joined #minecrafthelp
#301 [12:29] * Espercorn kicked Webchat872 from #minecrafthelp (Reason: ebchat872 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#302 [12:30] <Rose2> I have minecraft xbox one edition on disc recently bought minecraft digital download had an update now wont connect to servers, my daughter said its the aquatic version?
#303 [12:30] * mattym_ [~mattym@2600:1017:b828:8d5d:4caa:890a:15cb:b52] has joined #minecrafthelp
#304 [12:32] <tyteen4a03> Rose2: on which platform?
#305 [12:33] <Rose2> Xbox one
#306 [12:33] * AndChat-63600 [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has quit. (Ping timeout: 190 seconds)
#307 [12:34] <Rose2> Sorry im useless just trying to help my littlgirl
#308 [12:36] <Galaxy_2Alex> Rose2, Make sure all updates for Minecraft are installed.
#309 [12:38] <Rose2> They are microsoft told me it updated my game but not my servers i dont know how to contact mojang
#310 [12:39] <Galaxy_2Alex> Rose2, You mean the Realms server?
#311 [12:40] <Rose2> No she can connect to worlds but not servers
#312 [12:40] <Galaxy_2Alex> Rose2, Ask your daughter if she wants to play on servers, or play the Beta - She cannot have both.
#313 [12:41] <Rose2> Servers
#314 [12:42] <Galaxy_2Alex> Rose2, In that case, make sure all the worlds are backed up somewhere, then follow the instructions under "Deatiled Xbox Opt Out Steps" here: https://feedback.minecraft.net/hc/en-us/articles/360004438671-How-to-Join-and-leave-the-Minecraft-Beta
#315 [12:42] <Rose2> Thankyou
#316 [12:42] * zack [webchat@sttrpq3809w-lp140-03-70-50-157-146.dsl.bell.ca] has joined #minecrafthelp
#317 [12:43] <zack> im having problemes
#318 [12:44] <zack> I no longer have permission to the email I used when created this Minecraft account how can I change the email if I didn't secure it and don't have the permission to that email anymore
#319 [12:44] <Greymagic27> See if this helps at all: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#320 [12:46] <zack> but do u know how to do it
#321 [12:46] <zack> ?
#322 [12:46] <Greymagic27> zack, That page should explain how you can reset your email
#323 [12:46] * Rose2 [webchat@95.146.119.255] has quit. (Quit: webchat.esper.net)
#324 [12:47] <zack> I go on it and it says I need to secure my account before changing the email but I cant secure it because I have no longer the permission to that email
#325 [12:48] <Greymagic27> ??> zack account/send-email
#326 [12:48] <Absol> zack: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#327 [12:48] <Absol> zack: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#328 [12:54] * Heart [webchat@cpe-24-211-43-117.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
#329 [12:57] * Tyler [webchat@199.71.7.51.dyn.plus.net] has joined #minecrafthelp
#330 [12:58] * Tyler [webchat@199.71.7.51.dyn.plus.net] has quit. (Client Quit)
#331 [13:07] * brokeeen_ [webchat@170-233-167-40.turbonettelecom.com.br] has joined #minecrafthelp
#332 [13:07] <brokeeen_> Help
#333 [13:07] <Galaxy_2Alex> brokeeen_, How can we help?
#334 [13:11] <brokeeen_> I can not get into minecraft Galaxy_2Alex
#335 [13:11] <Galaxy_2Alex> brokeeen_, What happens when you try?
#336 [13:13] <brokeeen_> The version you are trying to play has properties of an unknown version
#337 [13:13] <brokeeen_> The version you are trying to play has properties of an unknown version Galaxy_2Alex
#338 [13:13] <Galaxy_2Alex> brokeeen_, What edition of the game are you using?
#339 [13:14] <brokeeen_> My minecraft is original I'm trying to put labymod
#340 [13:14] <brokeeen_> 1.8
#341 [13:14] <Galaxy_2Alex> ??> brokeeen_ mods
#342 [13:14] <Absol> brokeeen_: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#343 [13:14] <Absol> brokeeen_: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#344 [13:15] <brokeeen_> Galaxy_2Alex My minecraft is original I'm trying to put labymod 1.8
#345 [13:15] <brokeeen_> Galaxy_2Alex yes mod
#346 [13:15] <Galaxy_2Alex> brokeeen_, Read what Absol told you please.
#347 [13:15] <brokeeen_> Galaxy_2Alex I'm Brazilian, I'm communicating through the translator.
#348 [13:16] <Galaxy_2Alex> brokeeen_, We don't help with mods here.
#349 [13:16] <brokeeen_> So sorry
#350 [13:16] <brokeeen_> :c
#351 [13:17] <brokeeen_> Galaxy_2Alex So sorry :c
#352 [13:17] * brokeeen_ [webchat@170-233-167-40.turbonettelecom.com.br] has quit. (Quit: webchat.esper.net)
#353 [13:24] * lennon [webchat@host31-52-222-14.range31-52.btcentralplus.com] has joined #minecrafthelp
#354 [13:24] <lennon> when i try to play minecraft it says i cant run java
#355 [13:25] <Greymagic27> lennon, Hey. What's the exact message?
#356 [13:26] * lennon [webchat@host31-52-222-14.range31-52.btcentralplus.com] has quit. (Client Quit)
#357 [13:30] * Meagan [webchat@c-73-243-62-125.hsd1.co.comcast.net] has joined #minecrafthelp
#358 [13:33] <Meagan> Hi my son has a minecraft account he originally created as a guest account on his iPad. Then he created a gamertag for it through the app but we can't remember the email or password.
#359 [13:33] <Meagan> The bigger issue is, that iPad got dropped recently/cracked screen and is aging/doesn't charge easily, so we're nervous that iPad may not work very soon one day and his account on the iPad will be lost. Is there any hope to recover the password? I don't even know where to go, xbox live or mojang or what.
#360 [13:36] <Meagan> hello anyone?
#361 [13:39] * jack [webchat@cpe-71-77-20-51.nc.res.rr.com] has joined #minecrafthelp
#362 [13:40] * jack is now known as Guest44258
#363 [13:40] * ducky_firth [webchat@cpc88429-bexl10-2-0-cust443.2-3.cable.virginm.net] has joined #minecrafthelp
#364 [13:40] <ducky_firth> hi
#365 [13:41] <Guest44258> Hey I made an account years ago and I cant remember what email I used so how would I go about logging back in
#366 [13:41] <ducky_firth> i used to play minecraft ages ago and i wanted to play it again now but ive forgot some of the details
#367 [13:41] * frekirito777 [webchat@190.113.209.41] has joined #minecrafthelp
#368 [13:41] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#369 [13:41] <frekirito777> hello!!
#370 [13:42] <ducky_firth> hi
#371 [13:42] <Meagan> can anyone help with my question
#372 [13:42] <Guest44258> Hey I made an account years ago and I cant remember what email I used so how would I go about logging back in
#373 [13:42] <frekirito777> I have problems when entering the game
#374 [13:42] <ducky_firth> i used to play minecraft ages ago and i wanted to play it again now but ive forgot some of the details
#375 [13:43] <Meagan> ugh wth this forum is no help. Have a great day everyone
#376 [13:43] <Meagan> ugh wth this forum is no help. Have a great day everyone
#377 [13:43] * Guest44258 [webchat@cpe-71-77-20-51.nc.res.rr.com] has left #minecrafthelp
#378 [13:44] * ducky_firth [webchat@cpc88429-bexl10-2-0-cust443.2-3.cable.virginm.net] has quit. (Client Quit)
#379 [13:44] * ducky_firth [webchat@cpc88429-bexl10-2-0-cust443.2-3.cable.virginm.net] has quit. (Client Quit)
#380 [13:44] * Meagan [webchat@c-73-243-62-125.hsd1.co.comcast.net] has left #minecrafthelp
#381 [13:44] <frekirito777> you're right, have a good day
#382 [13:45] * frekirito777 [webchat@190.113.209.41] has quit. (Client Quit)
#383 [13:50] * cnug8 [~cnug8@241.sub-174-220-9.myvzw.com] has joined #minecrafthelp
#384 [13:53] * Ender [webchat@ip72-208-42-115.ph.ph.cox.net] has joined #minecrafthelp
#385 [13:55] * Kudzik21 [webchat@srv136.exnor.eu] has joined #minecrafthelp
#386 [13:55] <Kudzik21> Hello
#387 [13:55] <cnug8> hi
#388 [13:55] <Galaxy_2Alex> Kudzik21, Hello
#389 [13:55] <Galaxy_2Alex> cnug8, Hello
#390 [13:55] <Kudzik21> I have some porblem and i can find any solution
#391 [13:56] <Galaxy_2Alex> Kudzik21, What problem?
#392 [13:56] <cnug8> whats wrong?
#393 [13:57] <Kudzik21> I downloaded server file form minecraft website, I was playng with my freind on the first day. Everything was fine. On the next day he couldnt connect
#394 [13:57] <Kudzik21> with my server
#395 [13:57] <Kudzik21> he has internal exception java.io.ioexception
#396 [13:57] <Kudzik21> we were reinstalling java and mc and nothing works
#397 [13:58] <Galaxy_2Alex> Kudzik21, How is the server hosted?
#398 [13:58] <Kudzik21> we disabled windows defender etc
#399 [13:58] * Ender [webchat@ip72-208-42-115.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#400 [13:58] <Kudzik21> by hamachi
#401 [13:58] <Galaxy_2Alex> ??> Kudzik21 net/hamachi
#402 [13:58] <Absol> Kudzik21: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#403 [13:58] <Absol> Kudzik21: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#404 [13:59] <Kudzik21> how can I do it?
#405 [14:00] <Kudzik21> do you think that it is problem with hamachi?
#406 [14:01] <Galaxy_2Alex> Kudzik21, Most likely, and we can't help with that here. I recommend using port forwarding, or if you lack the experience, rent a server from a host.
#407 [14:01] <Kudzik21> ok
#408 [14:01] <Kudzik21> thanks guys
#409 [14:02] <Galaxy_2Alex> Kudzik21, You're welcome, have a nice day.
#410 [14:06] * Mo [webchat@cpe-67-246-242-200.rochester.res.rr.com] has joined #minecrafthelp
#411 [14:06] <Mo> hello i'm back
#412 [14:07] * Kudzik21 [webchat@srv136.exnor.eu] has quit. (Quit: webchat.esper.net)
#413 [14:09] <Mo> could someone just answer a couple questions please
#414 [14:09] <Mo> 1. I apologize for my rant earlier
#415 [14:09] <Mo> 2. Can someone look up the username "Vlone_Mo" and tell me what the username was changed to
#416 [14:10] <Galaxy_2Alex> Mo, Sorry on my part, was away for a couple of minutes. Keep in mind this place is run by volunteers.
#417 [14:10] <Mo> yes fully understood and thank you for your time
#418 [14:10] <Mo> 3. I would like help recovering an account I owned years ago
#419 [14:11] <Mo> -if at all possible that is
#420 [14:11] <Galaxy_2Alex> Mo, I'll have to look into 2. really fast
#421 [14:11] <Galaxy_2Alex> Mo, About 3., is it a different account than in 2.?
#422 [14:11] <Mo> ye sit is
#423 [14:11] <Mo> yes*
#424 [14:11] <Mo> I know the username
#425 [14:12] <Mo> or what it was at the time
#426 [14:12] <Galaxy_2Alex> Mo, You can contact Mojang about that if you have some kind of proof of purchase, or the payment method used back when it was bought.
#427 [14:13] <Galaxy_2Alex> ??> Mo account/trans-id
#428 [14:13] <Absol> Mo: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#429 [14:13] <Galaxy_2Alex> ??> Mo account/send-email
#430 [14:13] <Absol> Mo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#431 [14:13] <Absol> Mo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#432 [14:13] * AndChat-63600 [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#433 [14:15] * Bellaboo [webchat@107.77.199.146.dyn.plus.net] has joined #minecrafthelp
#434 [14:15] * mattym_ [~mattym@2600:1017:b828:8d5d:4caa:890a:15cb:b52] has quit. (Ping timeout: 183 seconds)
#435 [14:16] <Galaxy_2Alex> As for 2., the account name has been reverted back to the previous one
#436 [14:16] <Bellaboo> Hi I was wondering if I can transfer my world on my iPhone to my iPad is that possible?
#437 [14:16] <Galaxy_2Alex> Bellaboo, What platform are you on right now?
#438 [14:17] <Bellaboo> Platform?
#439 [14:17] <Mo> yes can you tell me what that is Galaxy
#440 [14:17] <Mo> was told earlier but forgot to write it down
#441 [14:17] <Galaxy_2Alex> Mo, Freon25 - https://namemc.com/profile/Freon25.2
#442 [14:17] <Mo> and it may help me recover
#443 [14:18] <Bellaboo> What is a platform?
#444 [14:18] * lead_pipe23 [~Lead@38.29.184.215] has quit. (Quit: Bye)
#445 [14:18] <Galaxy_2Alex> Bellaboo, What device are you playing on right now?
#446 [14:18] * lead_pipe23 [~Lead@38.29.184.215] has joined #minecrafthelp
#447 [14:18] <Bellaboo> Iphone
#448 [14:19] <Galaxy_2Alex> Bellaboo, Oh sorry, misunderstood your question
#449 [14:20] <Bellaboo> Oh ok
#450 [14:20] <Galaxy_2Alex> Bellaboo, Please refer to this article: https://help.mojang.com/customer/en/portal/articles/2936337-transferring-minecraft-worlds-to-another-device
#451 [14:23] <Bellaboo> Thank you, but do I have to have an Xbox to create an account?
#452 [14:23] <Galaxy_2Alex> Bellaboo, No
#453 [14:24] <Bellaboo> An
#454 [14:24] <Bellaboo> ah okay thank you for your help I will have a look
#455 [14:25] * Bellaboo [webchat@107.77.199.146.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#456 [14:30] * Bellabop [webchat@107.77.199.146.dyn.plus.net] has joined #minecrafthelp
#457 [14:31] * Bellabop [webchat@107.77.199.146.dyn.plus.net] has quit. (Client Quit)
#458 [14:32] * Bellaboo [webchat@213.205.242.46] has joined #minecrafthelp
#459 [14:32] <Bellaboo> Hi I tried to create a realm after I had made an cb
#460 [14:32] * zack [webchat@sttrpq3809w-lp140-03-70-50-157-146.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#461 [14:34] * Bellaboo [webchat@213.205.242.46] has quit. (Client Quit)
#462 [14:35] * Bellaboo_ [webchat@213.205.242.8] has joined #minecrafthelp
#463 [14:36] <Bellaboo_> Hi I tried making a realm after making an xbox live account but it won’t let me because there is something wrong with my privacy settings and I can fix it on Xbox.com but it won’t let me sign in
#464 [14:36] <Galaxy_2Alex> Bellaboo_, What does it say when you try to sign in?
#465 [14:37] <Bellaboo_> It won’t let me click the button
#466 [14:37] <Galaxy_2Alex> Bellaboo_, Try to do it on a different device.
#467 [14:37] * lead_pipe23 [~Lead@38.29.184.215] has quit. (Quit: Bye)
#468 [14:37] * lead_pipe23 [~Lead@38.29.184.215] has joined #minecrafthelp
#469 [14:38] <Bellaboo_> It won’t let me click it on my phone either
#470 [14:39] * needleballista [webchat@pool-173-49-208-38.phlapa.fios.verizon.net] has joined #minecrafthelp
#471 [14:39] <needleballista> guys i canot log into my account
#472 [14:39] <Galaxy_2Alex> Bellaboo_, Make sure the iPhone has the latest update installed.
#473 [14:39] <needleballista> i cannot reset my password either
#474 [14:39] <Galaxy_2Alex> needleballista, what does it say when you try?
#475 [14:39] <needleballista> incorrect username or password
#476 [14:39] <Galaxy_2Alex> needleballista, And what happens if you try to reset the password?
#477 [14:39] <needleballista> i dont get an email at all
#478 [14:40] <needleballista> i emailed mojang support and still have received nothing
#479 [14:40] <Galaxy_2Alex> needleballista, How long have you been waiting? Also, have you checked all folders of your email account?
#480 [14:40] <needleballista> just since last wed
#481 [14:40] <needleballista> wed night
#482 [14:40] <Galaxy_2Alex> needleballista, How long have you been waiting for a response from Mojang?
#483 [14:40] <needleballista> and ya
#484 [14:40] <needleballista> i disabled my spam even
#485 [14:40] <needleballista> its not in spam trash or anything
#486 [14:41] <needleballista> the support email says "During the holiday season, we're working with limited capacity (we need time off too!). This means that it'll take longer than usual to get a reply. In the meantime, here are some helpful resources that can help you solve your issue "
#487 [14:41] <needleballista> what holiday is it??
#488 [14:41] <Galaxy_2Alex> needleballista, Please refer to this page: https://help.mojang.com/customer/portal/articles/359446
#489 [14:42] <needleballista> woah so i'll have to wait like a month?
#490 [14:42] <needleballista> any other suggestions why i can't reset my password?
#491 [14:43] <Galaxy_2Alex> needleballista, Your email provider is potentially blocking the email, or the email address of the account has been changed.
#492 [14:43] <needleballista> jeez so im stuck waiting for a month
#493 [14:44] <Galaxy_2Alex> needleballista, Unfortunately, yes.
#494 [14:48] * darek [~cnug8@135.sub-174-224-148.myvzw.com] has joined #minecrafthelp
#495 [14:48] * cnug8 [~cnug8@241.sub-174-220-9.myvzw.com] has quit. (Read error: Connection reset by peer)
#496 [14:59] * needleballista [webchat@pool-173-49-208-38.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#497 [15:01] * qbvk [webchat@155-133-97-234.auto.m2m.net.pl] has joined #minecrafthelp
#498 [15:01] <qbvk> https://paste.ubuntu.com/p/54vJ392CTD/
#499 [15:01] <qbvk> https://paste.ubuntu.com/p/54vJ392CTD/
#500 [15:01] <Greymagic27> qbvk, Hello. What's the error your getting?
#501 [15:01] <qbvk> minecraft crashes everytime if im trying to launch game
#502 [15:01] <Galaxy_2Alex> qbvk, Download and Install this driver: ubuntu.com/p/54vJ392CTD/
#503 [15:01] <Galaxy_2Alex> <qbvk> https://paste.
#504 [15:01] <Galaxy_2Alex> gah
#505 [15:01] <qbvk> The game crashed whilst unexpected error
#506 [15:01] <qbvk> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#507 [15:02] * darek_ [~cnug8@2600:1017:b00f:2637:e9af:766e:8c8e:6384] has joined #minecrafthelp
#508 [15:02] * darek_ [~cnug8@2600:1017:b00f:2637:e9af:766e:8c8e:6384] has quit. (Client Quit)
#509 [15:02] <Greymagic27> Download and install this driver: http://www.nvidia.com/Download/driverResults.aspx/143231/en-us
#510 [15:02] <qbvk> 404: Page not found
#511 [15:02] <Galaxy_2Alex> my apologies,
#512 [15:02] <Galaxy_2Alex> qbvk, Install the driver Greymagic gave you.
#513 [15:02] <qbvk> ok
#514 [15:02] * cnug8 [~cnug8@241.sub-174-220-9.myvzw.com] has joined #minecrafthelp
#515 [15:03] <qbvk> so, what should i download?
#516 [15:03] <Greymagic27> This: http://www.nvidia.com/Download/driverResults.aspx/143231/en-us
#517 [15:03] <qbvk> nvidia driver and?
#518 [15:03] <qbvk> nothink more?
#519 [15:03] <Greymagic27> Download it, then run the driver and follow the installation process
#520 [15:03] <Greymagic27> Nothing more, just that
#521 [15:03] <qbvk> ok, ill be back after instalation
#522 [15:04] <qbvk> 3mins 30 sec
#523 [15:06] * qbvk [webchat@155-133-97-234.auto.m2m.net.pl] has quit. (Quit: webchat.esper.net)
#524 [15:23] <Mo> alright I have another question
#525 [15:24] <Mo> I plan on recovering an account that I owned years ago. I checked and it's clearly been hacked and the usernames been changed a lot
#526 [15:24] <Mo> At the time I was young so I believe I had my older brother buy it for me, and chances are he didn't save the email or anything
#527 [15:24] <Mo> basically all I know is the original Username. is there anything I can do?
#528 [15:25] * lennon [webchat@host31-52-222-14.range31-52.btcentralplus.com] has joined #minecrafthelp
#529 [15:25] <lennon> unable to start java
#530 [15:26] <lennon> how do i fix it when i try to play minecraft and it says unable to start java
#531 [15:28] * muchosalexis [webchat@lfbn-1-6221-18.w90-109.abo.wanadoo.fr] has joined #minecrafthelp
#532 [15:28] <muchosalexis> hello i have a problem with my minecraft, when i try to start a
#533 [15:29] <muchosalexis> the game, it still crash
#534 [15:30] <muchosalexis> the logs:
#535 [15:32] <muchosalexis> ---- Minecraft Crash Report ----
#536 [15:32] <muchosalexis> / Would you like a cupcake?
#537 [15:33] <muchosalexis> pixel format not accelerated
#538 [15:34] <muchosalexis> i have try to upgrade my graphics...
#539 [15:34] <tyteen4a03> ??> muchosalexis win/dxdiag
#540 [15:34] <Absol> muchosalexis: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#541 [15:35] * ChetnikLenk [webchat@host86-132-189-172.range86-132.btcentralplus.com] has joined #minecrafthelp
#542 [15:35] <muchosalexis> how i can add dxdiag here?
#543 [15:35] <ChetnikLenk> hello, my game crashes when either launching or creating 1st world
#544 [15:37] * muchosalexis [webchat@lfbn-1-6221-18.w90-109.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#545 [15:37] * nelcar [webchat@ip72-209-55-44.ri.ri.cox.net] has joined #minecrafthelp
#546 [15:38] <nelcar> how can i refund minecraft
#547 [15:38] <ChetnikLenk> back to same account ? there is no chance to play ?
#548 [15:39] * kp [webchat@c-174-50-132-236.hsd1.ca.comcast.net] has joined #minecrafthelp
#549 [15:39] * Ryan [webchat@hs-nc-6f95028b34-28078-1.tingfiber.com] has joined #minecrafthelp
#550 [15:39] <Ryan> I need help
#551 [15:39] <kp> I can't connect to my server on server.pro
#552 [15:39] <nelcar> how can i refound mincraft like i bought it and i dont know how to do it
#553 [15:39] * Ryan is now known as Guest22380
#554 [15:39] * muchosalexis [webchat@lfbn-1-6221-18.w90-109.abo.wanadoo.fr] has joined #minecrafthelp
#555 [15:40] <nelcar> can i refund minecraft???
#556 [15:40] <Guest22380> Why can't I get Minecraft Windows 10 for free EVEN THOUGH I have already bought Minecraft Java Edition.
#557 [15:40] <Guest22380> FUCKING SHITTY ASS HELPERS
#558 [15:40] <Absol> Guest22380: Please keep it civil
#559 [15:40] <Guest22380> NO FYCK YOU
#560 [15:41] <Guest22380> FUCK OFF
#561 [15:41] * Absol kicked Guest22380 from #minecrafthelp (Reason: uest22380 :Keep it civilized, you are just a human being)
#562 [15:42] <muchosalexis> here my dxdiag
#563 [15:42] <muchosalexis> https://paste.gg/p/anonymous/561c7af1e0b94c16bd358d930c1ff6ef
#564 [15:43] <muchosalexis> i don't understad why my game crash
#565 [15:44] <muchosalexis> https://paste.gg/p/anonymous/c1f464e308df4bd288cd73590f3ac217
#566 [15:45] * nelcar [webchat@ip72-209-55-44.ri.ri.cox.net] has quit. (Quit: webchat.esper.net)
#567 [15:46] <mattym> muchosalexis, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#568 [15:46] * lennon [webchat@host31-52-222-14.range31-52.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#569 [15:47] <muchosalexis> my game was working yesterday
#570 [15:48] <muchosalexis> i have try to install win7 but i have the same problem
#571 [15:48] <mattym> muchosalexis, And now its having a problem that needs to be fixed the way I described.
#572 [15:49] <muchosalexis> Why overnight it does not work?
#573 [15:50] <mattym> muchosalexis, No idea.
#574 [15:50] <muchosalexis> i have found a solution for the official launcher
#575 [15:52] <muchosalexis> but why i can run the game with the opengl files in the .minecraft directory?
#576 [15:52] * Hosay [webchat@host31-51-182-32.range31-51.btcentralplus.com] has joined #minecrafthelp
#577 [15:52] <Hosay> hello
#578 [15:53] <Hosay> I would like to refund my purchase but don't know how to
#579 [15:53] <mattym> ??> Hosay account/refund
#580 [15:53] <Absol> Hosay: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#581 [15:54] <Hosay> although this is helpful it does not actually say HOW to refund the purchase
#582 [15:54] <mattym> Hosay, Read the page.
#583 [15:54] <Hosay> ok thanks
#584 [15:55] * Hosay [webchat@host31-51-182-32.range31-51.btcentralplus.com] has quit. (Client Quit)
#585 [16:03] * Pizzad [webchat@pool-100-19-22-46.phlapa.fios.verizon.net] has joined #minecrafthelp
#586 [16:04] <Pizzad> I know you cannot recover the account, but I was wondering if I forgot the email to my account from a couple years ago if there was any way to get the account back]
#587 [16:05] <mattym> Pizzad, Was it an account you logged into with the Email and Password?
#588 [16:05] <Pizzad> Yes, I know the account name and I have a certain set of passwords I use which i can try
#589 [16:05] <Pizzad> I just don't know the email or the security questions, as it was from 2013
#590 [16:06] <mattym> ??> Pizzad account/forgot-email
#591 [16:06] <Absol> Pizzad: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#592 [16:06] <Pizzad> Oh yeah, im sorrry I didn't mention this but I do not have access to the emails anymore
#593 [16:07] <mattym> ??> Pizzad account/send-email
#594 [16:07] <Absol> Pizzad: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#595 [16:07] <Absol> Pizzad: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#596 [16:07] <Pizzad> Alright it seems I've tried all these options, none of them have worked because I don't know the transaction ID
#597 [16:07] <Pizzad> but thanks for your help!
#598 [16:11] * cnug8 [~cnug8@241.sub-174-220-9.myvzw.com] has quit. (Quit: Going offline, see ya! (www.adiirc.com))
#599 [16:12] * kp [webchat@c-174-50-132-236.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#600 [16:26] * Saint [webchat@97-90-154-6.static.mtpk.ca.charter.com] has joined #minecrafthelp
#601 [16:26] <Saint> hello?
#602 [16:26] <Galaxy_2Alex> Saint, Hello
#603 [16:26] <Saint> im having trouble with my minecraft account
#604 [16:27] <Saint> i cant log in and i dont have access anymore to the email that i put it on
#605 [16:27] <Galaxy_2Alex> Saint, Are you using your email address or username to log into the account usually?
#606 [16:27] <Saint> email
#607 [16:28] <Galaxy_2Alex> Saint, Try using this link: https://account.mojang.com/changeemail/request
#608 [16:29] <Saint> with a different account or my old one?
#609 [16:29] <Saint> because with my old one i cant sign in
#610 [16:30] <Galaxy_2Alex> Saint, The one that does not work.
#611 [16:31] <Saint> which one?
#612 [16:31] <Saint> the old email account doesnt work
#613 [16:31] <Saint> and i cant access the email to change the password
#614 [16:32] <Galaxy_2Alex> ...I was sure that was how that page worked. give me a few seconds.
#615 [16:33] * Mo [webchat@cpe-67-246-242-200.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#616 [16:33] <Saint> is my account locked or something? i tried waiting 15mins and ive attempted to login in the past 24 hours
#617 [16:34] <Galaxy_2Alex> Saint, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#618 [16:34] <Galaxy_2Alex> ??> Saint account/trans-id
#619 [16:34] <Absol> Saint: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#620 [16:34] <Galaxy_2Alex> ??> Saint account/send-email
#621 [16:34] <Absol> Saint: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#622 [16:34] <Absol> Saint: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#623 [16:35] <Saint> the transaction id is on the email i cant access i think but i bought minecraft with a physical 25 dollar card
#624 [16:36] <Galaxy_2Alex> Saint, You need the code from that card, it's the only acceptable proof of purchase.
#625 [16:37] <Saint> i bought minecraft like 5-6 years ago i dont have the card anymore
#626 [16:38] <Galaxy_2Alex> Saint, You can still try to contact Mojang.
#627 [16:39] <Saint> i have any rough estimate on how long they take or do they have a support number?
#628 [16:39] <Galaxy_2Alex> Saint, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#629 [16:39] <Galaxy_2Alex> Saint, There is no number.
#630 [16:42] * Intent [webchat@107-210-4-170.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#631 [16:47] * xmckenziex1 [webchat@109-95-113-106.telico.pl] has joined #minecrafthelp
#632 [16:47] * xmckenziex1 [webchat@109-95-113-106.telico.pl] has quit. (Client Quit)
#633 [16:50] * Intent [webchat@107-210-4-170.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#634 [17:02] * ComboBAND1D0 [webchat@170.239.38.208] has joined #minecrafthelp
#635 [17:02] <ComboBAND1D0> Hello?
#636 [17:02] <ComboBAND1D0> Help me plis?
#637 [17:03] <Galaxy_2Alex> ComboBAND1D0, How can we help?
#638 [17:05] <ComboBAND1D0> Galaxy_2Alex, fala português?
#639 [17:05] <Galaxy_2Alex> ComboBAND1D0, We only offer support in English.
#640 [17:06] <ComboBAND1D0> My minecraft account is not logging on only at launcher, at mojang site I can log in.
#641 [17:06] <Galaxy_2Alex> ??> ComboBAND1D0 tools/hjt
#642 [17:06] <Absol> ComboBAND1D0: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#643 [17:06] <Absol> ComboBAND1D0: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#644 [17:07] <ComboBAND1D0> Okay, will this help me in that?
#645 [17:07] <Galaxy_2Alex> ComboBAND1D0, It will help finding out what will help you.
#646 [17:07] <ComboBAND1D0> Ok
#647 [17:08] <ComboBAND1D0> Do not leave here, please, I'll execute.
#648 [17:09] <Galaxy_2Alex> ??< launcher/log
#649 [17:11] <ComboBAND1D0> Which command do I execute? Look how it is http://prntscr.com/mv9qyy
#650 [17:11] <Galaxy_2Alex> ComboBAND1D0, The first option.
#651 [17:12] <ComboBAND1D0> Ok
#652 [17:13] <ComboBAND1D0> Did this appear what I do now? http://prntscr.com/mv9rxk
#653 [17:13] <Galaxy_2Alex> ComboBAND1D0, Copy everything from the notepad, put the log on https://paste.ubuntu.com and give us the link.
#654 [17:14] <ComboBAND1D0> Dude, you're a helper, are you? will not steal my account, right?
#655 [17:15] <Galaxy_2Alex> ComboBAND1D0, I am a helper, yes.
#656 [17:15] <Galaxy_2Alex> ComboBAND1D0, Also, that program does not give me any kind of personal information
#657 [17:16] <ComboBAND1D0> Ok bro, you're going to help me a lot then. I really need to recover my account.
#658 [17:17] <ComboBAND1D0> http://prntscr.com/mv9tgd
#659 [17:17] <Galaxy_2Alex> ComboBAND1D0, Please give us the link to the paste (the URL), not a screenshot of the paste.
#660 [17:17] <ComboBAND1D0> I sent everything that was on the notepad look there please
#661 [17:18] <ComboBAND1D0> This link? https://paste.ubuntu.com/p/xQPrtTRftJ/
#662 [17:18] <Galaxy_2Alex> ComboBAND1D0, Yes.
#663 [17:18] <Galaxy_2Alex> ??> ComboBAND1D0 info/mc-leaks
#664 [17:18] <ComboBAND1D0> Okay, look there and tell me the mistake, please.
#665 [17:18] <Galaxy_2Alex> ??> ComboBAND1D0 info/mcleaks
#666 [17:18] <Absol> ComboBAND1D0: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#667 [17:18] <Absol> ComboBAND1D0: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#668 [17:19] <Galaxy_2Alex> ??> ComboBAND1D0 win/hosts/edit
#669 [17:19] <Absol> ComboBAND1D0: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#670 [17:19] <Absol> ComboBAND1D0: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#671 [17:19] <Galaxy_2Alex> ComboBAND1D0, When you opened the file, remove every line that has the word "mojang" in it, and save it.
#672 [17:21] <ComboBAND1D0> I'm sorry, I did not understand much of what you said, I do not speak English, how can you do all this that you told me about anydesk?
#673 [17:22] <ComboBAND1D0> Anydesk is a screen sharing program, so you can hack it on my computer, you know? please.
#674 [17:22] <Galaxy_2Alex> ComboBAND1D0, If you run into any issues following these instructions, please ask someone who understands English to assist you with these things.
#675 [17:22] <ComboBAND1D0> Mano, I'm Brazilian I do not know anyone who speaks English, help me please, I'm talking to you by the translator, man.
#676 [17:23] <ComboBAND1D0> Please download anydesk and do it for me, please.
#677 [17:23] <Galaxy_2Alex> ComboBAND1D0, Unfortunately, I do not have the time to do it, sorry.
#678 [17:24] <Galaxy_2Alex> ComboBAND1D0, The problem you have is caused by MCLeaks, remove it, as well as all entries in the host file relating to it.
#679 [17:24] * beautifulcakes [webchat@177-106-234-38.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#680 [17:24] <beautifulcakes> How many days do I have to wait to disappear this message "This profile was recently created and therefore you can't change its name right now. You'll have to wait. Please check back later."
#681 [17:25] <mattym> beautifulcakes, The exact same amount of time you were told the last time you asked.
#682 [17:25] <Galaxy_2Alex> beautifulcakes, What is the account username?
#683 [17:25] <ComboBAND1D0> I do not have any mcleaks on my windows. How do I see if I have it?
#684 [17:26] <Galaxy_2Alex> ComboBAND1D0, If you don't see it, it's probably already gone, but you still need to edit the hosts file.
#685 [17:26] <ComboBAND1D0> I understand, how do I edit the host file?
#686 [17:27] <Galaxy_2Alex> ??> ComboBAND1D0 win/hosts/edit
#687 [17:27] <Absol> ComboBAND1D0: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#688 [17:27] <Galaxy_2Alex> ComboBAND1D0, When you opened the file, remove every line that has the word "mojang" in it, and save it.
#689 [17:27] <Absol> ComboBAND1D0: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#690 [17:27] <beautifulcakes> Galaxy_2Alex my nickname is 0hMandy and I've never changed him
#691 [17:28] <ComboBAND1D0> What do you mean, notepad? I do not have any notebooks here
#692 [17:29] <beautifulcakes> As I see the day I bought minecraft so I can change it.
#693 [17:29] <beautifulcakes> oh in my email
#694 [17:29] <beautifulcakes> thanks
#695 [17:29] <Galaxy_2Alex> ComboBAND1D0, The program you can type text into, you had it open earlier when you did the other log.
#696 [17:30] <ComboBAND1D0> Do I have to delete all that has the name mojang? of that notepad?
#697 [17:31] <ComboBAND1D0> http://prntscr.com/mv9ywe
#698 [17:31] <beautifulcakes> wait mattym i created my minecraft account in
#699 [17:31] <beautifulcakes> February 7 how i cant change my nick name
#700 [17:32] <AndChat-63600> beautifulcakes, You can change it when the system lets you change it.
#701 [17:32] <beautifulcakes> but you said that you have to wait 30 days and it's gone
#702 [17:32] <Galaxy_2Alex> ComboBAND1D0, Go to the Start Menu and locate "Bloco de notas". Right click notepad and select Run as Administrator
#703 [17:32] <Galaxy_2Alex> . Press "Arquivo", then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open".
#704 [17:33] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#705 [17:33] <beautifulcakes> I'm going to send email to mojang I've waited 30 days and I can not change my name
#706 [17:34] <ComboBAND1D0> My dear old god, I do not understand anything, please make it to me man.
#707 [17:36] <beautifulcakes> why i cant change my user
#708 [17:37] <mattym> beautifulcakes, You can change it when it lets you change it. Normally that is 30 days. It may be longer after its first created. Just wait till the system lets you.
#709 [17:38] * beautifulcakes [webchat@177-106-234-38.xd-dynamic.algarnetsuper.com.br] has quit. (Quit: webchat.esper.net)
#710 [17:41] * landavs [webchat@CPEf0f2498c2493-CMf0f2498c2490.cpe.net.cable.rogers.com] has joined #minecrafthelp
#711 [17:43] * mattym_ [~mattym@2600:1017:b828:8d5d:a54b:cc91:a8d6:5fee] has joined #minecrafthelp
#712 [17:44] * idysfunctional [webchat@pool-74-96-155-100.washdc.fios.verizon.net] has joined #minecrafthelp
#713 [17:44] * AndChat-63600 [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has quit. (Ping timeout: 183 seconds)
#714 [17:45] <idysfunctional> So I was wondering what to do about my account being hacked if someone would be willing to help
#715 [17:45] <Galaxy_2Alex> ??> idysfunctional account/hacked
#716 [17:45] <Absol> idysfunctional: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#717 [17:45] <Absol> idysfunctional: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#718 [17:45] <landavs> Hello! I just downloaded Minecraft Java Edition on my mac, and everything was fine but once i got to the Minecraft launcher and went to click play, it would load and as soon as it got near the end of loading an error message pops up and says "GAME CRASH. An unexpected error has occurred and the game has crashed. We're sorry for the inconvenience" S
#719 [17:45] <landavs> o i have no idea what to do. Ive tried deleting it and redownloading it, downloading an updated java, updated my mac and nothing.... And i know it will run fine on my mac because my boyfriend has it on his and mine actually has more memory on it. My account is fine cause I've logged into his on his Mac and i can play just fine.
#720 [17:46] * Amb [webchat@pool-173-72-8-219.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#721 [17:46] * idysfunctional [webchat@pool-74-96-155-100.washdc.fios.verizon.net] has quit. (Client Quit)
#722 [17:46] <Galaxy_2Alex> ??> landavs launcher/log
#723 [17:46] <Absol> landavs: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#724 [17:46] <Galaxy_2Alex> landavs, Please copy the log after the game has crashed
#725 [17:46] <landavs> Thanks! Will do that now
#726 [17:47] <Amb> Hey, I have tried to reset my password for my account but no email is sending to my email even though it is the right one.. What should I do?
#727 [17:47] <Galaxy_2Alex> Amb, How long have you been waiting for the email?
#728 [17:47] <Amb> about 40 minutes
#729 [17:49] <Galaxy_2Alex> Amb, It can take up to two hours. If it hasn't arrived by then, come back. Make sure to check all folders of your email account,.
#730 [17:50] <Amb> Okay, thank you.
#731 [17:51] <landavs> I got the URL
#732 [17:51] <landavs> https://paste.ubuntu.com/p/RgFsbxwkfp/
#733 [17:52] <Galaxy_2Alex> ??> landavs mac/reinst/manual
#734 [17:52] <Absol> landavs: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#735 [17:52] <Absol> landavs: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#736 [17:54] <landavs> I have no saves folder
#737 [17:55] <Galaxy_2Alex> landavs, Then just delete everything.
#738 [17:55] <landavs> okay
#739 [17:56] * SteampunkPug [webchat@cpe-65-190-169-158.nc.res.rr.com] has joined #minecrafthelp
#740 [17:56] <SteampunkPug> Hello
#741 [17:56] <SteampunkPug> I am having an Io.Netty issue thing again
#742 [17:56] <SteampunkPug> anyone know how to fix it?
#743 [17:56] <Galaxy_2Alex> SteampunkPug, What issue exactly?
#744 [17:57] <SteampunkPug> I cannot connect to my server with my IP but with localhost I can (I)
#745 [17:57] <SteampunkPug> Hosting it on my PC
#746 [17:58] <Galaxy_2Alex> SteampunkPug, Make sure port forwarding is set up correctly, and also that port forwarding is supported by your router as well as your Internet Service Provider.
#747 [17:58] <SteampunkPug> It has been working before
#748 [17:58] <SteampunkPug> It just randomly does this
#749 [17:58] <Galaxy_2Alex> SteampunkPug, Maybe the IP of your router changed?
#750 [17:58] <SteampunkPug> Yeah lemme check
#751 [17:59] <SteampunkPug> Why does it change tho ree
#752 [17:59] <Galaxy_2Alex> SteampunkPug, You can ask your ISP for a static one if they do it, it's usually only with Premium or Business Contracts though.
#753 [18:00] <SteampunkPug> I think I fixed it sorry for the inconvenience
#754 [18:00] <Galaxy_2Alex> no worries
#755 [18:00] <SteampunkPug> Thanks
#756 [18:00] * Jannik [webchat@p5794F0F1.dip0.t-ipconnect.de] has joined #minecrafthelp
#757 [18:00] * SteampunkPug [webchat@cpe-65-190-169-158.nc.res.rr.com] has quit. (Client Quit)
#758 [18:03] <Jannik> Hi, after about 2 years of not logging in i wanted to look whats minecraft looking like now, i had to reset my password which was accepted but i still cant log in on mojang website, to look up my username for the account migration.. I hope someone can help me, tryed password reset 2 times, still not able to log in...
#759 [18:04] <Galaxy_2Alex> ??> Jannik login/throttle
#760 [18:04] <Absol> Jannik: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#761 [18:04] <Absol> Jannik: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#762 [18:04] <landavs> It worked! Thank you so much
#763 [18:04] <Jannik> i will try it, thank you!
#764 [18:05] * Dizerel [webchat@cpe-65-28-73-57.kc.res.rr.com] has joined #minecrafthelp
#765 [18:05] <Dizerel> Hello? I could use some help with my minecraft account
#766 [18:06] <Galaxy_2Alex> Dizerel, How can we help?
#767 [18:06] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#768 [18:06] * landavs [webchat@CPEf0f2498c2493-CMf0f2498c2490.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#769 [18:06] * LavaSnail_Fire [webchat@c-67-163-70-34.hsd1.ut.comcast.net] has joined #minecrafthelp
#770 [18:06] <LavaSnail_Fire> Hello
#771 [18:07] <LavaSnail_Fire> I have a question about my account
#772 [18:07] <Galaxy_2Alex> LavaSnail_Fire, How can we help?
#773 [18:08] <LavaSnail_Fire> Every time I try to log in it says incorrect email or password. I went to reset the password and the password doesn't even send to my email at all
#774 [18:08] <LavaSnail_Fire> Ive tried it multiple times and even waited over 24 hours
#775 [18:08] <LavaSnail_Fire> I just wanted to reset my password and play
#776 [18:09] <Galaxy_2Alex> LavaSnail_Fire, Have you checked all folders of the email address?
#777 [18:09] <LavaSnail_Fire> yes
#778 [18:09] <Dizerel> Hey, so my friend wants me to play minecraft with him, but he plays on xbox and I play on PC. We knew there was a way to play cross-platform, so when I looked into it, I found the code that they gave out to anyone who purchased the game before october 19th 2018, and I used that code for the microsoft store to redeem minecraft for windows 10 free, w
#779 [18:09] <Dizerel> hich should allow me to play cross-platform. The problem is that when I downloaded and launched it, it said I have to purchase the game, which I thought I wouldnt have to do since I redeemed that code
#780 [18:09] <LavaSnail_Fire> all of them even spam
#781 [18:09] <Galaxy_2Alex> LavaSnail_Fire, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#782 [18:09] <Galaxy_2Alex> ??> LavaSnail_Fire account/trans-id
#783 [18:09] <Absol> LavaSnail_Fire: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#784 [18:09] <Galaxy_2Alex> ??> LavaSnail_Fire account/send-email
#785 [18:09] <Absol> LavaSnail_Fire: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#786 [18:09] <Absol> LavaSnail_Fire: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#787 [18:09] <Galaxy_2Alex> Dizerel, Make sure you redeemed the game to the correct Microsoft Account.
#788 [18:09] <LavaSnail_Fire> I also wanted to know how to find my transaction ID
#789 [18:10] <LavaSnail_Fire> I paid at a Best Buy a few years back
#790 [18:10] <Galaxy_2Alex> LavaSnail_Fire, Prepaid Card?
#791 [18:10] <Dizerel> I did. I checked all the microsoft accounts I have and its not working.
#792 [18:10] <LavaSnail_Fire> Idk what card it was
#793 [18:10] <LavaSnail_Fire> it might have been cash
#794 [18:10] <Galaxy_2Alex> LavaSnail_Fire, No, I mean did you redeem the game using the code from a card you bought at BestBuy?
#795 [18:11] <LavaSnail_Fire> yes
#796 [18:11] <Galaxy_2Alex> LavaSnail_Fire, The code on that card is the transaction ID.
#797 [18:11] <LavaSnail_Fire> and I lost the card
#798 [18:11] <LavaSnail_Fire> after I moved
#799 [18:11] <Galaxy_2Alex> LavaSnail_Fire, Unfortunately, the chances of receiving support are slim in that case. Contact Mojang anyway, and explain them your situation.
#800 [18:11] <LavaSnail_Fire> and I have no emails from mojang or Minecraft or anything like that
#801 [18:11] * ComboBAND1D0 [webchat@170.239.38.208] has quit. (Quit: webchat.esper.net)
#802 [18:12] <LavaSnail_Fire> I emailed them
#803 [18:12] <LavaSnail_Fire> 3 days ago
#804 [18:12] <Galaxy_2Alex> LavaSnail_Fire, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#805 [18:12] <LavaSnail_Fire> yeah Ik its busy Ive looked into all of it
#806 [18:12] <Galaxy_2Alex> Dizerel, Contact XBox Account Support with the redeem code from mojang.com, they should be able to figure out what is going on.
#807 [18:12] <LavaSnail_Fire> I was just wondering how to fix the connection so that emails come in
#808 [18:12] <Dizerel> alright, thank you
#809 [18:13] <Galaxy_2Alex> LavaSnail_Fire, Contact your email service provider, they might know what's going on.
#810 [18:13] <LavaSnail_Fire> we don't use the email anymore
#811 [18:13] <LavaSnail_Fire> Will I have to buy a new account
#812 [18:13] <Galaxy_2Alex> LavaSnail_Fire, Contact Mojang with all the information, they will advise you on how to proceed.
#813 [18:14] <LavaSnail_Fire> okay I already did, Ill just wait for an email bac
#814 [18:14] <LavaSnail_Fire> thanks for the help
#815 [18:14] <Galaxy_2Alex> LavaSnail_Fire, You're welcome, have a nice day.
#816 [18:14] <LavaSnail_Fire> Bye
#817 [18:14] <LavaSnail_Fire> you too
#818 [18:14] * LavaSnail_Fire [webchat@c-67-163-70-34.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#819 [18:15] * MaNu [webchat@1.216.107.190.cabletel.net.ar] has joined #minecrafthelp
#820 [18:16] <MaNu> Hello, someone who can help me with a problem about my account?
#821 [18:17] <Galaxy_2Alex> MaNu, What problem?
#822 [18:17] <MaNu> I speak Spanish, so it will take me a while to answer you because I will use the google translator
#823 [18:18] <Galaxy_2Alex> MaNu, Understood.
#824 [18:18] <MaNu> It turns out that a few years ago I bought the premium minecraft, and for personal reasons I changed the email, and I forgot it.
#825 [18:18] <MaNu> I do not remember it and I would like to recover my account with the email I used to register, since I bought it
#826 [18:19] <Galaxy_2Alex> MaNu, You don't remember the email address anymore?
#827 [18:19] <MaNu> But now I do not remember the email that I used to change it, and I found the transaction of buying the product, what can I do?
#828 [18:20] <Galaxy_2Alex> MaNu, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#829 [18:20] <Galaxy_2Alex> ??> MaNu account/send-email
#830 [18:20] <Absol> MaNu: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#831 [18:20] <Absol> MaNu: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#832 [18:21] <MaNu> In that transaction ID I would be having a problem since I can not find it in the email with which I bought the minecraft premium
#833 [18:22] <MaNu> I already made the claim to recover the account, but I did not put anything in "Transaction ID" since I did not find it
#834 [18:22] <Galaxy_2Alex> MaNu, In that case, please wait for them to answer.
#835 [18:23] <MaNu> Could I give other information to recover my account? since I do not think they give it to me as if nothing, obviously they would need the "ID Transaction", can I give other information to recover my account?
#836 [18:24] <Galaxy_2Alex> MaNu, Wait for them to answer to your email request, there is nothing else you can do.
#837 [18:25] <MaNu> Is that I know what they will answer me, as I have not put anything in "Transaction ID" I have no proof that it is mine, IT IS !.
#838 [18:25] <MaNu> I would think that they will not be able to return it to me :(
#839 [18:25] * Fos [webchat@c-68-32-79-185.hsd1.mi.comcast.net] has joined #minecrafthelp
#840 [18:26] * Lord_of_Life_ [~Lord@46.217.157.206] has joined #minecrafthelp
#841 [18:26] <Galaxy_2Alex> MaNu, They do usually reply to all emails.
#842 [18:27] <MaNu> Ok thanks for the help and for your time
#843 [18:28] * Fos [webchat@c-68-32-79-185.hsd1.mi.comcast.net] has quit. (Client Quit)
#844 [18:29] * Lord_of_Life [~Lord@46.217.167.209] has quit. (Ping timeout: 198 seconds)
#845 [18:34] * Kallmann [webchat@84-115-76-205.wifi.dynamic.surfer.at] has joined #minecrafthelp
#846 [18:34] * Kallmann [webchat@84-115-76-205.wifi.dynamic.surfer.at] has quit. (Client Quit)
#847 [18:34] * Sarah [webchat@pool-72-66-71-245.washdc.fios.verizon.net] has joined #minecrafthelp
#848 [18:35] * Kallmann [webchat@84-115-76-205.wifi.dynamic.surfer.at] has joined #minecrafthelp
#849 [18:35] <Sarah> hi guys, i cant log into minecraft. it just says "cant connect to server," when i try. Im connected to wifi
#850 [18:36] * Kallmann [webchat@84-115-76-205.wifi.dynamic.surfer.at] has quit. (Client Quit)
#851 [18:36] <Sarah> hello?
#852 [18:37] <Sarah> can anyone please help me :(
#853 [18:38] <Galaxy_2Alex> Patience is a Virtue.
#854 [18:39] * nothing [webchat@cpe-24-208-76-33.new.res.rr.com] has joined #minecrafthelp
#855 [18:39] <nothing> hi
#856 [18:39] <Galaxy_2Alex> nothing, Hello
#857 [18:39] <nothing> I can't log into my account
#858 [18:40] <Galaxy_2Alex> nothing, What happens when you try?
#859 [18:41] <nothing> It has all my info but it says I dont have the game, I played it on a different computer maybe a year ago, but it just says I don't have it
#860 [18:41] <Galaxy_2Alex> nothing, Make sure you are using the correct login data.
#861 [18:42] <nothing> everything is there but it's telling me to buy it again
#862 [18:42] <Galaxy_2Alex> nothing, What is your account username?
#863 [18:43] <nothing> xo.rosebud.xo
#864 [18:43] <nothing> I think
#865 [18:43] * SEDE2 [webchat@181.66.87.106] has joined #minecrafthelp
#866 [18:44] <SEDE2> POTFA
#867 [18:44] <Galaxy_2Alex> SEDE2, Excuse me?
#868 [18:44] <Galaxy_2Alex> nothing, No, rth
#869 [18:44] <Galaxy_2Alex> nothing, No, that isn't a valid username
#870 [18:44] * geoff [webchat@134.sub-174-206-30.myvzw.com] has joined #minecrafthelp
#871 [18:44] <Galaxy_2Alex> nothing, could it be xo_rosebud_xo?
#872 [18:44] <nothing> huh, I have no idea
#873 [18:45] <nothing> yes!
#874 [18:45] <nothing> sorry, haha
#875 [18:45] <Galaxy_2Alex> SEDE2, Please don't shout.
#876 [18:45] <Galaxy_2Alex> nothing, And it wasn't you who changed the name of it?
#877 [18:45] <Galaxy_2Alex> nothing, Latest name I can see is "alexalea"
#878 [18:46] <nothing> I changed it, all my info is here and I tried again but it says buy it now
#879 [18:46] <geoff> my minecraft won't load past the mojang screen. it says java binary se isn't responding. what do?
#880 [18:46] * VallField [webchat@243.red-81-38-116.dynamicip.rima-tde.net] has joined #minecrafthelp
#881 [18:46] <Galaxy_2Alex> ??> geoff tools/hjt
#882 [18:46] <Absol> geoff: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#883 [18:46] <Absol> geoff: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#884 [18:47] <Galaxy_2Alex> nothing, So you did change it several time form xo_rosebud_xo to something else?
#885 [18:47] <nothing> no
#886 [18:47] <VallField> Hello. I have an issue connecting to the server of my friend.The version is 1.13.2 Here is the error code: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#887 [18:47] <Galaxy_2Alex> ??> nothing account/hacked
#888 [18:48] <Absol> nothing: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#889 [18:48] <Absol> nothing: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#890 [18:48] <Galaxy_2Alex> VallField, Make sure your friend has set up the server correctly.
#891 [18:48] <nothing> it is telling me i need to secure it
#892 [18:48] <nothing> but I haven't been on it in a year
#893 [18:49] <VallField> Everything is well set up, the port is open in the router and the exception added to the firewall. Don't know what to do next.
#894 [18:49] * SEDE2 [webchat@181.66.87.106] has quit. (Quit: webchat.esper.net)
#895 [18:50] * AndChat-63600 [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#896 [18:50] <Galaxy_2Alex> ??> nothing account/trans-id
#897 [18:50] <Galaxy_2Alex> ??> nothing account/trans-id
#898 [18:50] <Absol> nothing: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#899 [18:50] <Galaxy_2Alex> ??> nothing account/send-email
#900 [18:50] <Absol> nothing: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#901 [18:50] <Absol> nothing: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#902 [18:50] <Galaxy_2Alex> VallField, Can other people join?
#903 [18:50] <VallField> Haven't tried
#904 [18:51] <VallField> try yourself
#905 [18:51] <VallField> 217.113.246.161
#906 [18:51] <Galaxy_2Alex> VallField, No server on that address.
#907 [18:52] * mattym_ [~mattym@2600:1017:b828:8d5d:a54b:cc91:a8d6:5fee] has quit. (Ping timeout: 183 seconds)
#908 [18:52] <VallField> what then i dont know. You only need to put yout local ip in the properties right?
#909 [18:53] <nothing> I do I get the game back, I have all the info
#910 [18:53] <Galaxy_2Alex> ??> VallField mp/server-setup
#911 [18:53] <Absol> VallField: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#912 [18:53] <nothing> how*
#913 [18:53] <Galaxy_2Alex> nothing, Contact Mojang.
#914 [18:54] * nothing [webchat@cpe-24-208-76-33.new.res.rr.com] has quit. (Quit: webchat.esper.net)
#915 [18:54] <Galaxy_2Alex> @
#916 [18:55] <Galaxy_2Alex> VallField, Setting up a server does require some basic knowledge about networks. If you run into big issues, I recommend simply renting a server from a hosting website instead.
#917 [18:56] <geoff> https://paste.ubuntu.com/p/kgDN2KNNpH/
#918 [18:56] <geoff> i hope i did that right
#919 [18:57] * Seph [webchat@71-213-5-183.mnfd.qwest.net] has joined #minecrafthelp
#920 [18:57] * Seph [webchat@71-213-5-183.mnfd.qwest.net] has quit. (Client Quit)
#921 [18:57] <VallField> I have basic knowledge about networks. Thats why im here, because I dont understand the issue at all.
#922 [19:00] <mattym> ??> VallField mp/server-setup
#923 [19:00] <Absol> VallField: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#924 [19:00] <mattym> VallField, Have the person hosting the server review the page Absol linked.
#925 [19:01] * VallField [webchat@243.red-81-38-116.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#926 [19:01] * TheFallen2898 [webchat@50-192-241-229-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#927 [19:01] <mattym> ??> geoff av/adwcleaner
#928 [19:01] <Absol> geoff: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#929 [19:01] <Absol> geoff: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#930 [19:02] <TheFallen2898> Hello
#931 [19:02] <geoff> i have malware?
#932 [19:02] <Galaxy_2Alex> TheFallen2898, Hello
#933 [19:03] <mattym> geoff, Possible malware, adware, or other problems that program may fix.
#934 [19:03] <Galaxy_2Alex> geoff, Potentially, though we didn't see any indicator of that so far.
#935 [19:03] <TheFallen2898> So, I feel I have a bit of a unique problem that probably has no solution but I'm hoping it might? I bought Minecraft in 2011, and recently had the urge to play but I cannot for the life of me remember my log-in details. Also, since the purchase was made so long ago, I don't even have the transaction e-mail or the original card used to purchase. Is
#936 [19:03] <TheFallen2898> there ANYTHING I can do besides buy Minecraft again?
#937 [19:04] <Galaxy_2Alex> TheFallen2898, Have you tried contacting Mojang yet?
#938 [19:05] <TheFallen2898> I have, I was just hoping someone in here would have a personal experience similar to it that could give input.
#939 [19:05] * geoff [webchat@134.sub-174-206-30.myvzw.com] has quit. (Quit: webchat.esper.net)
#940 [19:06] <Galaxy_2Alex> TheFallen2898, You'll have to wait for them to answer to your support request.
#941 [19:10] <TheFallen2898> How long, generally, does it take to get a response back?
#942 [19:11] * HelloTesting [webchat@cpe-121-208-22-120.cfui-cr-004.woo.qld.bigpond.net.au] has joined #minecrafthelp
#943 [19:12] <Galaxy_2Alex> TheFallen2898, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#944 [19:12] * HelloTesting [webchat@cpe-121-208-22-120.cfui-cr-004.woo.qld.bigpond.net.au] has quit. (Client Quit)
#945 [19:15] * Beny111111 [webchat@c-76-103-65-21.hsd1.ca.comcast.net] has joined #minecrafthelp
#946 [19:17] <Beny111111> how to fix the "io.netty.channel.abstractchannel$AnnotatedConnectExpectation: Connection Refused: no further information:" error that I keep getting when trying to get on a LAN server. I have tried turning off my fire wall, and restarting my computer.
#947 [19:21] <Galaxy_2Alex> Beny111111, How is the LAN server set up?
#948 [19:22] <Beny111111> it's on my personal wifi, I'm not sure what other information to give you
#949 [19:23] <Beny111111> it's coming from another laptop connected to the same internet
#950 [19:23] <Galaxy_2Alex> Beny111111, Has it worked in the past?
#951 [19:24] <Beny111111> yes there was a time, still in the update 1.13.2, that it worked.
#952 [19:24] * Robert [webchat@2416428hfc99.tampabay.res.rr.com] has joined #minecrafthelp
#953 [19:24] <Robert> dsdsd'
#954 [19:24] <Robert> hello
#955 [19:24] <Galaxy_2Alex> Robert, Hello
#956 [19:25] <Galaxy_2Alex> Beny111111, have you tried to restart the router?
#957 [19:25] <Robert> i forgot my security questions
#958 [19:25] <Robert> my email is no longer accessible
#959 [19:25] <Robert> but i can log in to my account AND ONTO MINECRAFT
#960 [19:25] <Galaxy_2Alex> Robert, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#961 [19:25] <Galaxy_2Alex> ??> Robert account/trans-id
#962 [19:25] <Absol> Robert: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#963 [19:25] <Galaxy_2Alex> ??> Robert account/send-email
#964 [19:25] <Absol> Robert: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#965 [19:25] <Absol> Robert: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#966 [19:26] <Beny111111> is there a button on the router or do I unplug it and plug it back in?
#967 [19:26] <Galaxy_2Alex> Beny111111, There could be a button, but replugging it should do the trick as well. Leave it unplugged for about 15 seconds.
#968 [19:27] * The_Geek [webchat@c-67-168-250-56.hsd1.or.comcast.net] has joined #minecrafthelp
#969 [19:28] * dakotamonsanto [webchat@c-24-9-183-231.hsd1.co.comcast.net] has joined #minecrafthelp
#970 [19:29] <The_Geek> HELP! my I cant access my account because I have the wrong pass word but when i try to reset it it ays i t works but when i use that pass word it dosent work
#971 [19:29] <dakotamonsanto> I have already purchased minecraft but have a new computer/old one died. Why does my account not show the purchase?
#972 [19:30] <Galaxy_2Alex> ??> The_Geek login/throttle
#973 [19:30] <Absol> The_Geek: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#974 [19:30] <Absol> The_Geek: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#975 [19:30] <Galaxy_2Alex> dakotamonsanto, Make sure you are using the correct login data.
#976 [19:31] <The_Geek> I keep trying
#977 [19:31] * The_Geek [webchat@c-67-168-250-56.hsd1.or.comcast.net] has quit. (Client Quit)
#978 [19:32] * Beny11 [webchat@c-76-103-65-21.hsd1.ca.comcast.net] has joined #minecrafthelp
#979 [19:33] <Beny11> how do I fix "io.netty.channel.abstractchannel$AnnotatedConnectExpectation: Connection Refused: no further information:"?
#980 [19:33] <Beny11> I'm trying to get onto a lan server
#981 [19:33] <Galaxy_2Alex> Beny11, Make sure no programs block the connection on both machines.
#982 [19:34] <Beny11> what programs block connections
#983 [19:34] <Beny11> ?
#984 [19:34] <Beny11> I've turned off my fire wall
#985 [19:34] * Robert [webchat@2416428hfc99.tampabay.res.rr.com] has quit. (Quit: webchat.esper.net)
#986 [19:34] <mattym> Beny11, Is the firewall on the host off?
#987 [19:34] <Beny11> it says firewall is turned off
#988 [19:37] <Beny11> anything else I can do?
#989 [19:37] <mattym> Beny11, The firewall is off on both computers?
#990 [19:37] <Beny11> no only mine, Should I turn it off on both?
#991 [19:38] <mattym> Beny11, Yes
#992 [19:43] * l [webchat@cpe-98-122-85-74.sc.res.rr.com] has joined #minecrafthelp
#993 [19:43] <l> hello?
#994 [19:43] <Galaxy_2Alex> l, Hello
#995 [19:43] <l> are you a real person
#996 [19:44] <Galaxy_2Alex> l, Hmm, are you?
#997 [19:44] <Galaxy_2Alex> l, Yes, I am.
#998 [19:44] <l> yes
#999 [19:44] <l> lol
#1000 [19:44] <l> Im trying to lan with a mate and im getting the Ion.Netty glitch
#1001 [19:44] * dakotamonsanto [webchat@c-24-9-183-231.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1002 [19:44] <l> Abstract channel thing
#1003 [19:45] <l> Galaxy you there?
#1004 [19:45] <Beny11> be pacient
#1005 [19:45] <Galaxy_2Alex> l, Make sure the firewall is allowing the connections through (turn it off if in doubt), and make sure no Antivirus program or similar program is blocking the connection.
#1006 [19:45] <l> already did
#1007 [19:46] <l> Beny11 not how you spell that
#1008 [19:46] <Beny11> I tried
#1009 [19:46] <l> ok
#1010 [19:46] <Galaxy_2Alex> l, Did it work in the past?
#1011 [19:47] <l> just reinstalled minecraft
#1012 [19:47] <l> i used to play it along time ago and cant remember
#1013 [19:47] <Galaxy_2Alex> l, Make sure the router itself is capable of allowing LAN connections like that, some of them block them.
#1014 [19:48] <l> YES I ALREADY CHECKED
#1015 [19:48] <l> FUCk
#1016 [19:48] <Absol> l: Please keep it civil
#1017 [19:48] <l> sorry wrong chat
#1018 [19:48] <Galaxy_2Alex> l, please do not shout.
#1019 [19:48] <l> Yep sorry
#1020 [19:48] <l> Did hitler do 911
#1021 [19:49] * l [webchat@cpe-98-122-85-74.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1022 [19:56] <Andrio> 911. What is your emergency?
#1023 [19:56] <Galaxy_2Alex> Stupidity.
#1024 [20:00] <Beny11> it worked
#1025 [20:00] <Beny11> thanks
#1026 [20:00] <Beny11> I had to turn off fire wall on both ends
#1027 [20:01] * Mo [webchat@cpe-67-246-242-200.rochester.res.rr.com] has joined #minecrafthelp
#1028 [20:01] <Mo> hello
#1029 [20:01] <Galaxy_2Alex> Mo, Hello
#1030 [20:01] <Mo> I have a dilemma
#1031 [20:02] <Mo> I tried to change emails on an account so I could buy a brand new account with my main email
#1032 [20:03] <Mo> now it says there's an account associated with that email
#1033 [20:03] <mattym> Mo, I do not believe you can free up an email that has already been used.
#1034 [20:03] <Mo> hmm I see
#1035 [20:03] <Galaxy_2Alex> indeed, you cannot
#1036 [20:03] <Galaxy_2Alex> https://help.mojang.com/customer/en/portal/articles/1110103-deleting-an-account
#1037 [20:04] <Mo> so that email is unable to be used now?
#1038 [20:04] <Galaxy_2Alex> I don't think so, unless you buy the game on that account.
#1039 [20:05] <Galaxy_2Alex> I don't think licenses can be moved from one email to another.
#1040 [20:05] <Mo> when I try to log in with it, it doesn't exist. when I try to register with it, it's already attatched to an account
#1041 [20:06] <Mo> attached*
#1042 [20:06] <Mo> thank you guys
#1043 [20:08] <Mo> hmm
#1044 [20:08] <Mo> would it be wrong to dispute the email change?
#1045 [20:09] <Galaxy_2Alex> Mo, In that case, the account with that address may have been deleted.
#1046 [20:11] * plac [webchat@adsl-75-61-111-79.dsl.pltn13.sbcglobal.net] has joined #minecrafthelp
#1047 [20:12] * plac [webchat@adsl-75-61-111-79.dsl.pltn13.sbcglobal.net] has quit. (Client Quit)
#1048 [20:16] * Jannik [webchat@p5794F0F1.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#1049 [20:37] * bheetos [webchat@c-67-182-179-89.hsd1.ca.comcast.net] has joined #minecrafthelp
#1050 [20:37] <bheetos> hello?
#1051 [20:38] <bheetos> recently i tried to code my own minecraft server but it ended up not being compatible with laby mod so i uninstalled the program but now it wont allow me to load minecraft at all
#1052 [20:39] <Galaxy_2Alex> ??> bheetos win/reinst
#1053 [20:39] <Absol> bheetos: You may need to reinstall the locally installed files that Minecraft puts into place.
#1054 [20:39] <Absol> bheetos: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1055 [20:41] <bheetos> is the save directory the file that says "saves"
#1056 [20:42] * ezthegreat [webchat@cpe-67-252-84-201.stny.res.rr.com] has joined #minecrafthelp
#1057 [20:42] <ezthegreat> I cannot login
#1058 [20:42] <Galaxy_2Alex> bheetos, Yes
#1059 [20:42] <Galaxy_2Alex> ezthegreat, What does it say when you try?
#1060 [20:44] <ezthegreat> so i pretty much just forgot my password but the problem is I never was able to merge my old account with the new Minecraft thing so I would log in with my username rather than an email, so trying to recover my old password is currently impossible because I don't have access to the email that I originally created the account with im not sure what t
#1061 [20:44] <ezthegreat> o do from here
#1062 [20:44] <Galaxy_2Alex> ezthegreat, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#1063 [20:44] <Galaxy_2Alex> ??> ezthegreat account/trans-id
#1064 [20:44] <Absol> ezthegreat: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1065 [20:44] <Galaxy_2Alex> ??> ezthegreat account/send-email
#1066 [20:44] <Absol> ezthegreat: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1067 [20:45] <Absol> ezthegreat: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1068 [20:45] <ezthegreat> im not going to be able to get the transaction id because I cant login to my account
#1069 [20:45] <Galaxy_2Alex> ezthegreat, Contact Mojang nonetheless, and explain the situation to them.
#1070 [20:46] <ezthegreat> I did and it said they would be backed up because they are still responding to cases from February 9th
#1071 [20:46] <ezthegreat> I cant be waiting that long bro
#1072 [20:47] <bheetos> whenever i launch minecraft its stuck on the white screen and there are still files in the .minecraft folder it wont let me delete
#1073 [20:47] <Galaxy_2Alex> ezthegreat, There is nothing else you can do, sorry.
#1074 [20:47] <ezthegreat> uninstall and then reinstall
#1075 [20:47] <ezthegreat> alright that what I thought Alex
#1076 [20:47] * ezthegreat [webchat@cpe-67-252-84-201.stny.res.rr.com] has quit. (Quit: webchat.esper.net)
#1077 [20:47] <Galaxy_2Alex> ezthegreat, Make sure you close the game completely before reinstalling
#1078 [20:48] <bheetos> ive tried uninstalling and reinstalling the launcher but it wont allow me to
#1079 [20:48] <bheetos> my bad i worded that wrong
#1080 [20:48] <bheetos> i mean ive already unistalled and reinstalled minecraft
#1081 [20:49] <Galaxy_2Alex> ??> bheetos av/adwcleaner
#1082 [20:49] <Absol> bheetos: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1083 [20:49] <Absol> bheetos: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1084 [20:49] <bheetos> thank you
#1085 [20:49] <bheetos> you guys are amazing <3
#1086 [20:50] * bheetos [webchat@c-67-182-179-89.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1087 [21:14] * _ziba2 [webchat@99-11-23-116.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1088 [21:16] <_ziba2> I can't migrate my minecraft legacy account, I have 2 legacy accounts and 1 new account on the same email and whenever I go to migrate one of my legacy accounts to a brand new mojang account with 0 accounts, it says username, password, or email are wrong. I know the account password, I use it a lot.
#1089 [21:24] * ttetoh [webchat@cpe-172-195-60-91.act.foxtel.net.au] has joined #minecrafthelp
#1090 [21:24] <_ziba2> plz
#1091 [21:24] <ttetoh> Whenever i try purchasing minecraft it says there was an error placing my order, how can i fix this?
#1092 [21:25] <_ziba2> oof
#1093 [21:25] <ttetoh> it's high key annoying
#1094 [21:25] <_ziba2> ive been trying to migrate my account for 6 years
#1095 [21:25] <ttetoh> i-
#1096 [21:25] <ttetoh> that's nice buddy but do you know how to help me out here
#1097 [21:26] <_ziba2> nope theres nobody on
#1098 [21:26] <_ziba2> just us
#1099 [21:26] <_ziba2> <3
#1100 [21:26] <ttetoh> so romantic
#1101 [21:26] <_ziba2> nigger
#1102 [21:26] <Absol> _ziba2: Please keep it civil
#1103 [21:26] <ttetoh> ready to jump off a cliff who knew buying minecraft could be so hard
#1104 [21:26] <ttetoh> i was joking pls dont attack me damn
#1105 [21:27] <ttetoh> god damnit whatever
#1106 [21:27] <Beny11> keep calm
#1107 [21:27] <Beny11> someone will eventually get on
#1108 [21:28] <ttetoh> it says check back in a few hours im-
#1109 [21:28] * mikesang [webchat@pool-108-28-150-242.washdc.fios.verizon.net] has joined #minecrafthelp
#1110 [21:30] * ttetoh [webchat@cpe-172-195-60-91.act.foxtel.net.au] has quit. (Quit: webchat.esper.net)
#1111 [21:37] * Beny11 [webchat@c-76-103-65-21.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1112 [21:38] <mikesang> Please help me start up Minecraft. Usingf Windows 7 and continually get exit code 805306369. Have updated video card and do not have any oof th Known Incompatible Software
#1113 [22:02] * peachablllle [webchat@cpe-172-195-60-91.act.foxtel.net.au] has joined #minecrafthelp
#1114 [22:02] * cnug8 [~cnug8@247.sub-97-35-14.myvzw.com] has joined #minecrafthelp
#1115 [22:03] * peachablllle [webchat@cpe-172-195-60-91.act.foxtel.net.au] has quit. (Client Quit)
#1116 [22:19] * Matt1 [webchat@mta-69-206-215-48.hvc.rr.com] has joined #minecrafthelp
#1117 [22:19] <Matt1> i dont know my username but i know my email and password
#1118 [22:42] * Matthew8 [webchat@ue.tmodns.net] has joined #minecrafthelp
#1119 [22:43] <Matthew8> #minecrafthelp
#1120 [22:43] <Matthew8> I cant get in the game
#1121 [22:45] <Matthew8> (monitor Process Monitor fatal Process crashed with exit code 1)
#1122 [22:49] * Matthew8 [webchat@ue.tmodns.net] has quit. (Quit: webchat.esper.net)
#1123 [22:53] * boy [webchat@99-46-89-131.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1124 [22:54] <boy> cannot connect to server
#1125 [22:55] * boy [webchat@99-46-89-131.lightspeed.sndgca.sbcglobal.net] has quit. (Client Quit)
#1126 [23:39] * Mike3 [webchat@c-73-185-164-199.hsd1.mn.comcast.net] has joined #minecrafthelp
#1127 [23:40] <Mike3> Hi, my account was stolen and the name was changed
#1128 [23:40] <Mike3> how can I change the name and secure the account
#1129 [23:50] <Mike3> is there anyone actually on what is this even for
#1130 [23:55] <Andrio> Mike3, do you know when the name was changed?
#1131 [23:55] <Mike3> today
#1132 [23:55] <Mike3> like within the last 30 minutes
#1133 [23:56] <Andrio> Mike3, unfortunately I believe you will need to wait 30 days to change the name again. Also, change your password if you haven't already, and if they could have gotten into your email inbox, change your password for that as well.
#1134 [23:56] <Mike3> Yeah I cahnged my password and will change my email password as well
#1135 [23:57] <Mike3> is there is not way to fix this? the 30 day rule is inflexible?