#1 [00:17] * cilantro [webchat@c-73-245-189-92.hsd1.fl.comcast.net] has joined #minecrafthelp
#2 [00:18] <cilantro> I linked my Mojang account to my Microsoft account and redeemed the code for the Windows 10 version of Minecraft. I can access the game, but I am unable to link my Xbox account. Whenever I try to sign in or access a server, I am prompted to buy the game when I already own it. I also have both versions of the game on Xbox One and I am hoping to not
#3 [00:18] <cilantro> have to buy the game again.
#4 [00:28] <Capfan67> Hi cilantro.
#5 [00:29] <Capfan67> cilantro, We support the Java Client here, so this is a bit beyond the scope of this channel. However, when you redeem your code, you're associating your Minecraft Windows 10 Edition license with a specific Microsoft account. That's the account you must log into Windows Store with to download and run the game.
#6 [00:29] <Capfan67> cilantro, Separate from that, you can use the same or different XBoxLive account for multiplayer. These two do not have to be the same account.
#7 [00:30] <Capfan67> cilantro, The key is, you log into the Windows Store with your license, and login inside the game with your multiplayer account.
#8 [00:34] <cilantro> Thank you for helping. I think I got it :)
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#18 [02:49] <Coolcreeper_HD> Hello, I keep getting this ''Could not connect to server'' error in my minecraft launcher also I tried log-in into my account in the official minecraft website (minecraft.net)
#19 [02:49] <Coolcreeper_HD> All my details were correct and I clicked on the ''Connect'' button but nothing happens.
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#29 [04:50] * Shadownither [webchat@193.236.80.112] has joined #minecrafthelp
#30 [04:52] <Shadownither> I have not received the email "request passoword" after 15 minutes ! My e-mail is : rodrigomontezuma@sapo.pt
#31 [05:35] * noone394 [webchat@cpe-98-150-77-181.dc.res.rr.com] has joined #minecrafthelp
#32 [05:36] <noone394> so Im trying to get back into my account and I cant log in nor I have gotten the email, even after all this time
#33 [05:52] * Hupe [webchat@p5DF3E284.dip0.t-ipconnect.de] has joined #minecrafthelp
#34 [05:53] <Hupe> can someone help me wtih io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information” error on Minecraft?
#35 [06:02] * Hupe [webchat@p5DF3E284.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#36 [06:10] <noone394> hmmm thats weird
#37 [06:10] <noone394> I never ran into that problem
#38 [06:11] <noone394> im still trying to log back into my own account and already have send the email to reset the password
#39 [06:11] <Andrio> noone394, did you check your spam folder?
#40 [06:12] <noone394> no dice yet, and yes I have checked everywere
#41 [06:12] <Andrio> noone394, what's your Minecraft profile name?
#42 [06:12] <noone394> noone394
#43 [06:13] * Diedl [webchat@p5DF39707.dip0.t-ipconnect.de] has joined #minecrafthelp
#44 [06:14] <Diedl> can someone help me with io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: No further information: error ?
#45 [06:14] <Andrio> noone394, did you change it?
#46 [06:14] <noone394> nope
#47 [06:14] <Andrio> noone394, it looks like your account was stolen.
#48 [06:15] <Andrio> Diedl, can you join mctest.ae97.net?
#49 [06:16] <noone394> hmm this sucks I no longer have my id number at all
#50 [06:16] <noone394> how would I go about getting my account back?
#51 [06:16] <Diedl> yes i can
#52 [06:16] <Andrio> ??> noone394 account/trans-ID
#53 [06:16] <Absol> noone394: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#54 [06:17] <noone394> I lost it.....
#55 [06:17] <Andrio> Diedl, try checking the server you were trying to connect to before at https://dinnerbone.com/minecraft/tools/status/
#56 [06:19] <Diedl> and now ?
#57 [06:19] <Diedl> server is online
#58 [06:19] <Diedl> and 35/75 players
#59 [06:19] <noone394> is there any other way?
#60 [06:20] <Andrio> ??> Diedl tools/HJT
#61 [06:20] <Absol> Diedl: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#62 [06:20] <Absol> Diedl: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#63 [06:20] <Andrio> noone394, nothing on that page helps?
#64 [06:20] <noone394> nope, I have even emailed and I haven't gotten a response in two weeks
#65 [06:20] <Diedl> mh i can join now.. i dont know how, but somethin worked out
#66 [06:21] <Diedl> i guess, thank you ?xd
#67 [06:22] <noone394> so, I have found this chat site so see if I get back into my account
#68 [06:23] <Galaxy_2Alex> noone394, Please wait for them to answer your email.
#69 [06:24] <noone394> "three years later"
#70 [07:08] * Strykus [webchat@176.117.174.205] has joined #minecrafthelp
#71 [07:11] <Strykus> Hi, Can i restore my Nickname and Email on mojang.com when i deleted it. and after 1 month i buy Minecraft withe and made new email. What i need ti doo to migrante my new account to old and restore it?
#72 [07:12] <Galaxy_2Alex> Strykus, So you requested your account to be deleted by account support?
#73 [07:13] <Strykus> Correct!
#74 [07:13] <Strykus> I made this account around 2013 and in 2018 delete it and after made new account and buy Minecraft -_-
#75 [07:14] <Galaxy_2Alex> Strykus, Account Deletion can not be reversed.
#76 [07:15] * Lord_of_Life_ [~Lord@77.28.175.104] has joined #minecrafthelp
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#78 [07:19] <Strykus> From Mojang Support "Can I restore my account?
#79 [07:19] <Strykus> Yes! If you buy the game again, and select the same username, it will un-flag that username for deletion and restore your access to it. If you have trouble with this process, contact Mojang customer service, and we'll manually restore your account.
#80 [07:19] <Strykus> But when i trey to pay i nont have this feature. So i lost my Nickname and Email?
#81 [07:19] <Strykus> try* sorry
#82 [07:20] <Galaxy_2Alex> Strykus, In that case, contact Mojang.
#83 [07:20] <Galaxy_2Alex> ??> Strykus mojang/email
#84 [07:20] <Absol> Strykus: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#85 [07:20] <Absol> Strykus: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#86 [07:21] <Strykus> @Galaxy_2Alex Yes, mojang Email
#87 [07:21] <Galaxy_2Alex> Strykus, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#88 [07:23] <Strykus> Thankyou for answers. Already send mail to Mojang. So i just wait for Mojang Answers. Ty again.
#89 [07:23] <Strykus> Thankyou for answers. Already send mail to Mojang. So i just wait for Mojang Answers. Ty again.
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#91 [07:44] * noone394 [webchat@cpe-98-150-77-181.dc.res.rr.com] has quit. (Quit: webchat.esper.net)
#92 [07:54] * MK_Matt [webchat@5.151.95.27] has joined #minecrafthelp
#93 [07:56] <MK_Matt> Unable to access my account, tried resetting the password a few times over the past few weeks but I have still not had an email come through about resetting it. I have changed the email that represents the account since buying it originally if this helps.
#94 [07:57] <Greymagic27> MK_Matt, Hey
#95 [07:57] <Greymagic27> There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#96 [07:57] <Greymagic27> One of the reasons that you don't get the email is suspicious activity. This is often caused by giving your login information to a 3rd party or website. In those cases, you'll need to contact Mojang Customer Support:
#97 [07:57] <Greymagic27> ??> MK_Matt account/send-email
#98 [07:57] <Absol> MK_Matt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#99 [07:57] <Absol> MK_Matt: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#100 [08:01] <MK_Matt> Any idea on how I can get my transaction ID, the original email I bought the account with I no longer have access to and it is a pretty old account as well.
#101 [08:01] <Greymagic27> ??> MK_Matt account/trans-id
#102 [08:01] <Absol> MK_Matt: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#103 [08:01] <Greymagic27> MK_Matt, If that isn't of any help, ask for alternate verification methods
#104 [08:06] <MK_Matt> I have also already sent an email to support about 2-3 weeks ago but have had no reply
#105 [08:07] <Greymagic27> MK_Matt, Check this for the response times: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#106 [08:07] <Greymagic27> Due to backlog it's around 1 months waiting
#107 [08:08] <MK_Matt> alright, that's fine thanks for your help I will try what you have given me.
#108 [08:08] <Greymagic27> MK_Matt, No problem, good luck!
#109 [08:21] * crashOnStart [webchat@185-146-143-148.customers.aardnet.se] has joined #minecrafthelp
#110 [08:28] * JustDark [webchat@66.203.18.47] has joined #minecrafthelp
#111 [08:29] <JustDark> Ight so heres the issue chief
#112 [08:29] <JustDark> I no longer have the email connected to my Mojang acct and my security question answers arent working, so I do not have any access into my account
#113 [08:29] <JustDark> what now
#114 [08:30] <Greymagic27> JustDark, You'll need to email mojang
#115 [08:30] <Greymagic27> ??> JustDark account/send-email
#116 [08:30] <Absol> JustDark: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#117 [08:30] <Absol> JustDark: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#118 [08:31] * AndrewPH [Andrew@staff.allgamer.net] has joined #minecrafthelp
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#121 [08:53] * ApolloHybrid [webchat@12.90.10.74] has joined #minecrafthelp
#122 [08:54] <ApolloHybrid> im attempting to download Minecraft and its giving me a error and I cant figure out why
#123 [08:54] <Greymagic27> ApolloHybrid, Hey, what's the error?
#124 [08:54] <ApolloHybrid> Unable to save download. jump3.ogg
#125 [08:55] <ApolloHybrid> here are the error details
#126 [08:55] <ApolloHybrid> Name: jump3.ogg
#127 [08:55] <ApolloHybrid> URL: https://resources.download.minecraft.net/5a/5a2449cc3d4a6ad36598847e501f956e5a3528bd
#128 [08:55] <Greymagic27> ApolloHybrid, That error is usually caused by an external program blocking the download process, let's get a running list of processes to see if you have any such programs:
#129 [08:55] <Greymagic27> ??> ApolloHybrid tools/hjt
#130 [08:55] <Absol> ApolloHybrid: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#131 [08:55] <Absol> ApolloHybrid: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#132 [09:01] * ApolloHybrid [webchat@12.90.10.74] has quit. (Quit: webchat.esper.net)
#133 [09:03] * ApolloHybrid [webchat@12.90.10.74] has joined #minecrafthelp
#134 [09:03] <ApolloHybrid> im attempting to download Minecraft and im getting this error
#135 [09:04] <ApolloHybrid> Name: hurt3.ogg
#136 [09:04] <ApolloHybrid> URL: https://resources.download.minecraft.net/4d/4d279a6cc6dd3161ed273cc6796ae99d1a3a2175
#137 [09:04] <Greymagic27> ApolloHybrid, Hey, do you need those steps again?
#138 [09:04] <ApolloHybrid> yep
#139 [09:04] <Greymagic27> ??> ApolloHybrid tools/hjt
#140 [09:04] <Absol> ApolloHybrid: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#141 [09:04] <Absol> ApolloHybrid: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#142 [09:04] <ApolloHybrid> thanks
#143 [09:04] <Greymagic27> No problem
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#151 [09:44] * Gelex190 [webchat@217.117.190.64.in-addr.arpa] has joined #minecrafthelp
#152 [09:44] <Johngreene> If i cant reset my password, how can i get my account back
#153 [09:44] <Gelex190> https://paste.gg/p/anonymous/01071c600b5b4d14b82f7e26c8a23088
#154 [09:45] <Galaxy_2Alex> Johngreene, Why can you not reset it?
#155 [09:45] <Galaxy_2Alex> Gelex190, Please do not return, we already gave you an answer for this question.
#156 [09:45] * Gelex190 [webchat@217.117.190.64.in-addr.arpa] has quit. (Client Quit)
#157 [09:45] <Johngreene> someone else migrated my account apparently
#158 [09:45] <Galaxy_2Alex> Johngreene, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#159 [09:48] <Johngreene> cant log in to verify,not in junk, not spam, no typo, so i think someone just stole my account
#160 [09:48] <Galaxy_2Alex> Johngreene, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#161 [09:48] <Galaxy_2Alex> ??> Johngreene account/trans-id
#162 [09:48] <Absol> Johngreene: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#163 [09:49] <Galaxy_2Alex> ??> Johngreene account/send-email
#164 [09:49] <Absol> Johngreene: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#165 [09:49] <Absol> Johngreene: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#166 [09:49] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has joined #minecrafthelp
#167 [09:50] <Johngreene> yeah okay, i cant find the ID but i guess i could make a few calls lol. already sent 2 emails without the ID.
#168 [09:50] <Johngreene> Thanks for helpin guys
#169 [09:50] <Galaxy_2Alex> Johngreene, Never send more than two emails at once.
#170 [09:51] <Johngreene> 1 last week
#171 [09:51] <Johngreene> 1 today
#172 [09:51] <Galaxy_2Alex> Johngreene, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#173 [09:51] <Johngreene> no worries im patient
#174 [09:51] <Johngreene> just wanted to see if i could get it resolved myself sooner, thanks guys!
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#176 [10:06] * Rob [webchat@broadband.time.net.my] has joined #minecrafthelp
#177 [10:06] <Rob> hello my game keeps crashing
#178 [10:07] <Rob> it is because of a ticking tile entity
#179 [10:07] <Galaxy_2Alex> Rob, Does it give you any kind of crash message? If so, please copy it into this chat room or, if it's quite a lot of lines, please put it onto a pasting website like http;//paste.ubuntu.com/
#180 [10:07] <Rob> give me a minute ill copy it here
#181 [10:07] <Galaxy_2Alex> http://paste.ubuntu.com/
#182 [10:09] <Rob> just pasted it
#183 [10:09] <Galaxy_2Alex> Rob, Please send us the link to the paste.
#184 [10:09] <Rob> https://paste.ubuntu.com/p/QhgxC8xgT6/
#185 [10:09] <Rob> oops sorry abt that
#186 [10:11] <Rob> i tried using nbt explorer to get rid of the block at 1 85 425 but nbtexplorer just closes by itself as well
#187 [10:12] <Galaxy_2Alex> Rob, https://bugs.mojang.com/browse/MC-145031
#188 [10:12] <Galaxy_2Alex> Rob, You are using a Snapshot, crashes are bound to happen.
#189 [10:12] <Rob> if I were to wait for the latest release would it fix by itself then?
#190 [10:13] <Galaxy_2Alex> Rob, If they manage to figure out the issue, yes. However, if it only happens with barrels placed in a previous prerelease, there is a chance it may not be fixed.
#191 [10:13] <Galaxy_2Alex> Rob, Just keep an eye on that report for any future updates.
#192 [10:13] <Rob> ok thanks for the help i appreciate it !
#193 [10:15] * Jagel10 [webchat@129.249.76.188.dynamic.jazztel.es] has joined #minecrafthelp
#194 [10:15] <Jagel10> Hello?
#195 [10:15] <Galaxy_2Alex> Jagel10, Hello
#196 [10:15] <Jagel10> I need help w my account
#197 [10:15] <Galaxy_2Alex> Jagel10, How can we help?
#198 [10:16] <Jagel10> When I click to send an email to my email, none of them arrives. It's as if my mail does not exist.
#199 [10:16] <Jagel10> I dont remember my password
#200 [10:16] <Galaxy_2Alex> Jagel10, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#201 [10:17] <Jagel10> I was already looking around but I can not find a solution
#202 [10:18] <Galaxy_2Alex> Jagel10, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#203 [10:18] <Galaxy_2Alex> ??> Jagel10 account/trans-id
#204 [10:18] <Absol> Jagel10: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#205 [10:18] <Galaxy_2Alex> ??> Jagel10 account/send-email
#206 [10:18] <Absol> Jagel10: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#207 [10:18] <Absol> Jagel10: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#208 [10:19] <Jagel10> The credit card I used does not exist anymore
#209 [10:19] <Jagel10> I don't remember the number
#210 [10:19] <Galaxy_2Alex> Jagel10, Check the page Absol gave you about transaction IDs.
#211 [10:20] <Galaxy_2Alex> Jagel10, Contact them nonetheless, give them as many details as you possibly can.
#212 [10:32] * hjougv [webchat@host-197.57.108.128.tedata.net] has joined #minecrafthelp
#213 [10:35] * Jagel10 [webchat@129.249.76.188.dynamic.jazztel.es] has joined #minecrafthelp
#214 [10:36] <Jagel10> Hello
#215 [10:36] * hjougv [webchat@host-197.57.108.128.tedata.net] has quit. (Client Quit)
#216 [10:36] <Galaxy_2Alex> Jagel10, Hello
#217 [10:36] <Jagel10> When I give to send a confirmation email to my email, nothing comes to me
#218 [10:36] <Galaxy_2Alex> Jagel10, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#219 [11:02] * ermitico180 [webchat@host214-211-dynamic.251-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#220 [11:02] <ermitico180> Hi everyone, is anyone available to help me? Thanks in advance
#221 [11:02] <Greymagic27> ermitico180, Hey! How can we help?
#222 [11:02] <Galaxy_2Alex> ermitico180, How can we help you?
#223 [11:03] <ermitico180> Non riesco a migrare il mio account minecraft
#224 [11:03] <Galaxy_2Alex> ??> ermitico180 lang/it
#225 [11:03] <Absol> ermitico180: Parliamo solo Inglese qui. Puoi usare, se vuoi, un traduttore come https://translate.google.com/#it/en
#226 [11:03] <ermitico180> I'll explain
#227 [11:04] <ermitico180> I can't migrate my minecraft account
#228 [11:04] <ermitico180> I don't remember my login details and probably paid my account with paysafecard
#229 [11:04] <Galaxy_2Alex> ermitico180, The code of the paysafecard used is your transaction ID.
#230 [11:05] <Galaxy_2Alex> ermitico180, Use it to contact Mojang.
#231 [11:05] <Galaxy_2Alex> ??> ermitico180 account/send-email
#232 [11:05] <Absol> ermitico180: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#233 [11:05] <Absol> ermitico180: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#234 [11:05] <ermitico180> I don't have the paysafecard number anymore, it's been a long time
#235 [11:06] <ermitico180> is there another way?
#236 [11:06] <Galaxy_2Alex> ermitico180, In that case, your chances of receiving support are very slim. Nonetheless, contact Mojang with as many details as possible.
#237 [11:06] <ermitico180> perfect thank you, do you have the link where I can contact mojang?
#238 [11:07] <Galaxy_2Alex> ermitico180, Absol gave you the info you need.
#239 [11:08] <ermitico180> ok perfect guys, good day and sorry for the trouble
#240 [11:11] * habsfan303 [webchat@198.168.48.228] has joined #minecrafthelp
#241 [11:11] * habsfan303 [webchat@198.168.48.228] has quit. (Client Quit)
#242 [11:15] * Kyton [webchat@47-219-214-242.lfkncmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#243 [11:16] <Kyton> hello
#244 [11:16] <Greymagic27> Hey, how can we help?
#245 [11:17] <Kyton> someone had been using my account, i changed the pass and added security questions, they changed my skin and my name, now i cant change it back, and this morning i got emails that they were trying to recover the account, wat do.
#246 [11:18] <Galaxy_2Alex> Kyton, Make sure they can't steal it again - Change your email password as soon as possible, they may have comprimised that as well.
#247 [11:18] <Galaxy_2Alex> Kyton, You can change the skin back, however, you will have to wait to revert the username to the old one until the 37 days are over.
#248 [11:19] <Kyton> AH CRAP
#249 [11:22] * Nxck [webchat@CPEbc4dfb9ed113-CMbc4dfb9ed110.cpe.net.cable.rogers.com] has joined #minecrafthelp
#250 [11:23] * ermitico180 [webchat@host214-211-dynamic.251-95-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#251 [11:26] * alberth [webchat@87-49-147-220-mobile.dk.customer.tdc.net] has joined #minecrafthelp
#252 [11:26] <Nxck> When I start my Minecraft up it loads then it goes back to the launcher and says "It looks like you are using an unsupported modified version of the game." Then below it it says " The game crashed whilst initializing game "
#253 [11:27] <alberth> okay so, i'm trying to send a password reset to my email but it isn't showing up.
#254 [11:28] * Nxck [webchat@CPEbc4dfb9ed113-CMbc4dfb9ed110.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#255 [11:31] * alberth [webchat@87-49-147-220-mobile.dk.customer.tdc.net] has quit. (Client Quit)
#256 [11:31] * sapoz [webchat@xplr-104-249-227-4.xplornet.com] has joined #minecrafthelp
#257 [11:32] <sapoz> Help me to log in. the system allows to change password for my email but does not allow to log in saying that it is unknown
#258 [11:39] * DECLANDRISCY [webchat@5e094337.bb.sky.com] has joined #minecrafthelp
#259 [11:40] <DECLANDRISCY> helllo i need to change my email for an old minecraft account
#260 [11:46] * haventmigratedsince2012 [webchat@d24-141-11-14.home.cgocable.net] has joined #minecrafthelp
#261 [11:46] <haventmigratedsince2012> hello
#262 [11:47] * DECLANDRISCY [webchat@5e094337.bb.sky.com] has quit. (Quit: webchat.esper.net)
#263 [11:47] <haventmigratedsince2012> anyone know if theres any way to get my account back even thought im locked out of the original email and cant obtain transaction id
#264 [11:48] * crashOnStart [webchat@185-146-143-148.customers.aardnet.se] has quit. (Quit: webchat.esper.net)
#265 [11:58] * jhen [webchat@cpe-142-255-54-128.nyc.res.rr.com] has joined #minecrafthelp
#266 [11:59] <jhen> Hi, I created a minecraft account in the year 2014 but when I try to login with the email I used I cant seem to log back into mojang
#267 [12:23] * sapoz [webchat@xplr-104-249-227-4.xplornet.com] has quit. (Quit: webchat.esper.net)
#268 [12:26] * TheCraftTNT_XIV [webchat@IGLD-84-228-11-134.inter.net.il] has joined #minecrafthelp
#269 [12:26] <TheCraftTNT_XIV> Hello anone here
#270 [12:26] <TheCraftTNT_XIV> anyone?
#271 [12:27] * Collama [webchat@63-140-68-87-radius.dynamic.acsalaska.net] has joined #minecrafthelp
#272 [12:27] <Collama> help me
#273 [12:27] <Collama> plz
#274 [12:28] * Collama [webchat@63-140-68-87-radius.dynamic.acsalaska.net] has quit. (Client Quit)
#275 [12:35] <Greymagic27> ??> haventmigratedsince2012 account/send-email
#276 [12:35] <Absol> haventmigratedsince2012: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#277 [12:35] <Absol> haventmigratedsince2012: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#278 [12:35] * TheCraftTNT_XIV [webchat@IGLD-84-228-11-134.inter.net.il] has quit. (Quit: webchat.esper.net)
#279 [12:48] * kappamodOG [webchat@54681DF7.cm-12-1a.dynamic.ziggo.nl] has joined #minecrafthelp
#280 [12:49] <kappamodOG> my mc can't make a map voor dowloading
#281 [12:50] * okia55a1 [webchat@81.92-221-103.customer.lyse.net] has joined #minecrafthelp
#282 [12:50] <okia55a1> hi im Oskar i get this weird message when i try to connect to a minecraft server saying:
#283 [12:51] <okia55a1> authentication to minecraft.net failed
#284 [12:51] <Greymagic27> ??> okia55a1 tools/hjt
#285 [12:51] <Absol> okia55a1: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#286 [12:51] <Absol> okia55a1: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#287 [12:53] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#288 [12:53] * kappamodOG [webchat@54681DF7.cm-12-1a.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#289 [12:54] <okia55a1> https://paste.ubuntu.com/p/WmDxNdmFnT/
#290 [12:57] <okia55a1> hello?
#291 [12:58] <Greymagic27> okia55a1, Hey, I've sadly got to head off
#292 [12:58] <okia55a1> ok
#293 [12:58] <okia55a1> ok
#294 [12:59] * okia55a1 [webchat@81.92-221-103.customer.lyse.net] has left #minecrafthelp
#295 [12:59] * Alex0 [webchat@047-024-187-020.res.spectrum.com] has joined #minecrafthelp
#296 [13:00] <Alex0> I am having trouble purchasing minecraft
#297 [13:00] <Alex0> it keeps saying error wrong details
#298 [13:01] * EZbake [webchat@ip72-196-127-161.ga.at.cox.net] has joined #minecrafthelp
#299 [13:01] <EZbake> how do I get rid of MCleaks from my computer?
#300 [13:02] * okia55a1 [webchat@81.92-221-103.customer.lyse.net] has joined #minecrafthelp
#301 [13:02] * Webchat050 [webchat@catv-176-63-19-199.catv.broadband.hu] has joined #minecrafthelp
#302 [13:02] <okia55a1> hi im Oskar i get this weird message when i try to connect to a minecraft server saying: authentication to minecraft.net failed
#303 [13:02] <Webchat050> hi
#304 [13:02] <Webchat050> I have a problem
#305 [13:02] <Alex0> okia the server doesn't exist
#306 [13:02] <Webchat050> I make an acc but doidnt bought the mc on it just reg it
#307 [13:03] <Webchat050> and now I cant log in to buy it
#308 [13:03] <Webchat050> what can I do?
#309 [13:03] <Alex0> or wrong details
#310 [13:03] * okia55a1 [webchat@81.92-221-103.customer.lyse.net] has quit. (Client Quit)
#311 [13:03] <Webchat050> 90% whewn i lcok on log in nothing happen in 10% there is a question I pick the good picks and again nothing happen
#312 [13:04] * okia55a1 [webchat@81.92-221-103.customer.lyse.net] has joined #minecrafthelp
#313 [13:04] <okia55a1> hi im Oskar i get this weird message when i try to connect to a minecraft server saying: authentication to minecraft.net failed
#314 [13:04] * Alex0 [webchat@047-024-187-020.res.spectrum.com] has quit. (Client Quit)
#315 [13:06] * okia55a1 [webchat@81.92-221-103.customer.lyse.net] has quit. (Client Quit)
#316 [13:09] * trish [webchat@CPE9050cac49a13-CM9050cac49a10.cpe.net.cable.rogers.com] has joined #minecrafthelp
#317 [13:11] <trish> hi there my ninecraft crashes right after login something about javaplatform binary. i have an alienware auora r7 so it shouldnt be doing this. it was wotking up until a few months ago
#318 [13:13] * trish [webchat@CPE9050cac49a13-CM9050cac49a10.cpe.net.cable.rogers.com] has quit. (Client Quit)
#319 [13:16] * ShrektheHulk [webchat@cpe-68-203-1-88.austin.res.rr.com] has joined #minecrafthelp
#320 [13:16] * EZbake [webchat@ip72-196-127-161.ga.at.cox.net] has quit. (Quit: webchat.esper.net)
#321 [13:17] <ShrektheHulk> I'm trying to log into my friend's server that he's hosting on his PC and I get to "Loading Terrain" which hangs there for a bit before disconnecting me
#322 [13:17] <ShrektheHulk> I've tried a bunch of the stuff I found online but nothing seems to have worked, and wanted to know if anyone here could help?
#323 [13:22] * Joey [webchat@c-107-5-85-187.hsd1.mi.comcast.net] has joined #minecrafthelp
#324 [13:23] <Joey> Hello, I have a few questions. First off it says "Due to the holiday season" what holiday exactly??
#325 [13:23] <Joey> 2.) I have an account question and I know that it said that volunteers couldn't really help but I just want to see if you know more than I do about this subject
#326 [13:24] * Joey [webchat@c-107-5-85-187.hsd1.mi.comcast.net] has quit. (Client Quit)
#327 [13:25] <ShrektheHulk> I'm waiting for an answer myself, but what's your question about accounts?
#328 [13:26] <Capfan67> Joey disconnected, ironically while I was typing the answers.
#329 [13:26] <ShrektheHulk> oh, ha
#330 [13:27] <Capfan67> ShrektheHulk, Are you connecting to a server on the same LAN as you, or somewhere else on the Internet?
#331 [13:27] <ShrektheHulk> somewhere else on the internet
#332 [13:27] <Capfan67> ShrektheHulk, Are you connecting via a public IP, or through some VPN/Tunneling software?
#333 [13:27] <ShrektheHulk> public ip
#334 [13:28] * haventmigratedsince2012 [webchat@d24-141-11-14.home.cgocable.net] has quit. (Quit: webchat.esper.net)
#335 [13:28] <Capfan67> ShrektheHulk, Are others able to connect, or are you the only one trying?
#336 [13:28] <ShrektheHulk> I'm able to connect to other minecraft servers without an issue, and my other friends can connect to the server I'm not able to
#337 [13:28] <ShrektheHulk> others can connect
#338 [13:28] <Capfan67> ShrektheHulk, Is it a vanilla server, or is it modded (Forge)?
#339 [13:28] <ShrektheHulk> vanilla
#340 [13:29] <Capfan67> ShrektheHulk, Ok. So, if you're able to connect to other servers, this issue isn't likely on your end. If others can connect to the target serer, the issue isn't likely on their end either. This is likely one of those cases where the Interconnection between you is the issue, and likely out of your control.
#341 [13:30] <ShrektheHulk> mer. any suggestions as to what I might be able to change in my modem or anything?
#342 [13:30] * Joey [webchat@c-107-5-85-187.hsd1.mi.comcast.net] has joined #minecrafthelp
#343 [13:31] <Joey> Hello, I have a few questions. First off it says "Due to the holiday season" what holiday exactly??
#344 [13:31] <Joey> 2.) I have an account question and I know that it said that volunteers couldn't really help but I just want to see if you know more than I do about this subject
#345 [13:31] <Capfan67> ShrektheHulk, Again, it's likely the issue isn't on your end or in your control. I might suggest trying with a mobile hotspot to test a different internet connection.
#346 [13:31] <Capfan67> Joey, don't run away in 30 seconds this time, and I'll type the answers.
#347 [13:31] <Joey> I didnt mean to
#348 [13:31] <ShrektheHulk> right on, thanks
#349 [13:31] <Webchat050> capfan can U help to me to?:C
#350 [13:31] <Joey> Well
#351 [13:31] <Capfan67> Joey, First, the "Holiday" referenced was Christmas. They fell behind during December and haven't caught up yet.
#352 [13:32] <Capfan67> Joey, Second, What account issue are you trying to solve? I can't offer advice if I don't know what we're trying to accomplish.
#353 [13:32] * Renat2kYO [webchat@host-static-188-237-131-127.moldtelecom.md] has joined #minecrafthelp
#354 [13:32] <Renat2kYO> Hi! I was wondering
#355 [13:32] <Capfan67> Webchat050, Does your client crash with error number and/or description, or just "Not responding"?
#356 [13:32] <Renat2kYO> Nope
#357 [13:33] <Renat2kYO> but can i finsih my question?
#358 [13:33] * dxrken [webchat@89-64-43-118.dynamic.chello.pl] has joined #minecrafthelp
#359 [13:33] <Capfan67> Renat2kYO, Be mindful of messages that aren't for you.
#360 [13:33] <dxrken> Hello
#361 [13:33] <Renat2kYO> Hello
#362 [13:33] <dxrken> I need help
#363 [13:33] <Capfan67> Hello dxrken.
#364 [13:33] <Joey> Ohhh gotcha.
#365 [13:33] <Joey> Well my issue is that I switched my name like 6 months ago and no longer does my version run on the mac or windows 7 pc and it auto switched to the windows 10 version of minecraft. Do you have any suggestions on how to revert it back to the java version?
#366 [13:33] <dxrken> I remember my nickname, but i dont remember my email, what should I do?
#367 [13:33] <Webchat050> capfan can u help to me please?
#368 [13:33] <Capfan67> Joey, Minecraft doesn't "auto switch". If you can log into Mojang.com with your credentials, you can install/run Java Edition.
#369 [13:34] <dxrken> Capfan67what should i do
#370 [13:34] <Capfan67> dxrken, What are you trying to do? Migrate?
#371 [13:34] <dxrken> I would like to get my email
#372 [13:34] <dxrken> to this account
#373 [13:34] <Capfan67> Webchat050, I responded to you already: Does your client crash with error number and/or description, or just "Not responding"?
#374 [13:34] <Joey> Well it claims that I no longer have the game on my mojang account which is super strange. I will try once again to log on and find it though.
#375 [13:34] * Webchat584 [webchat@173-29-155-22.client.mchsi.com] has joined #minecrafthelp
#376 [13:35] <Capfan67> dxrken, If you don't know your Email, you'll need to contact Mojang Support:
#377 [13:35] <Capfan67> ??> dxrken account/send-email
#378 [13:35] <Absol> dxrken: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#379 [13:35] <Webchat050> hey why I cant log in?
#380 [13:35] <Absol> dxrken: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#381 [13:35] <Webchat584> hello i forgot my email to my minecraft account so i cannot long in
#382 [13:35] <Renat2kYO> My issue is that i Recently changed to windows 10 and I did got minecraft i played it back in 2018 but like when NOW i try to install it it shows that minecraft cannot be istalled :P Error code 2503 and error code 2502
#383 [13:35] <Capfan67> Joey, If your account no longer shows your license, that might suggest someone hacked your account and changed email addresses. if that's the case, you'll neeed to contact Mojang Support.
#384 [13:35] <Renat2kYO> My issue is that i Recently changed to windows 10 and I did got minecraft i played it back in 2018 but like when NOW i try to install it it shows that minecraft cannot be istalled :P Error code 2503 and error code 2502
#385 [13:36] <Capfan67> Webchat584, Do you have a Mojang account (login with email), or a Legacy account (login with name)?
#386 [13:36] <Webchat584> Mojang im pretty sure
#387 [13:36] <Renat2kYO> Me?
#388 [13:36] <Webchat584> ive logged in with it before
#389 [13:36] <Renat2kYO> My issue is that i Recently changed to windows 10 and I did got minecraft i played it back in 2018 but like when NOW i try to install it it shows that minecraft cannot be istalled :P Error code 2503 and error code 2502
#390 [13:37] <Capfan67> Renat2kYO, Are you trying to install Windows 10 Edition, or Java Edition?
#391 [13:37] <Lord_Ralex> Renat2kYO, stop repeating yourself
#392 [13:37] <Renat2kYO> Java Edition
#393 [13:37] <Webchat584> same
#394 [13:37] <Renat2kYO> I Already got Windows 10 edition
#395 [13:37] <Capfan67> Webchat584, You can request a password reset on all your email accounts. The one that gets the response has an account attached.
#396 [13:37] * Joey [webchat@c-107-5-85-187.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#397 [13:37] <Webchat584> i do not have access to it it was my parents and they dont know it and they forgot the password
#398 [13:37] <Capfan67> Renat2kYO, Try installing with this installer: https://launcher.mojang.com/download/MinecraftInstaller.msi
#399 [13:38] <Renat2kYO> Hello?
#400 [13:38] <Webchat050> hi
#401 [13:38] <Webchat050> i have a problem
#402 [13:38] <Webchat050> I cant log in to my mc account
#403 [13:38] <Webchat584> join the club
#404 [13:38] <Webchat050> I make one and want to buy minecraft but I cant log in
#405 [13:38] <Capfan67> Webchat050, If you don't have access to the account, you'll need to contact Mojang to sort out your account issue:
#406 [13:38] <Renat2kYO> Still dosen't work
#407 [13:38] <Webchat584> ok thank you I did already i just wondered if there was anything else i could do
#408 [13:38] <Capfan67> ??> Webchat584 account/send-email
#409 [13:38] <Absol> Webchat584: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#410 [13:39] <Absol> Webchat584: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#411 [13:39] <Renat2kYO> i tried with this installer 200 times but it didint work
#412 [13:39] <Capfan67> Webchat584, Sadly, only waiting.
#413 [13:39] <Capfan67> Webchat050, What happens when you try to login?
#414 [13:39] <Webchat584> ok thanks have a good day
#415 [13:39] <Webchat050> but I cant log in to my mc acc
#416 [13:40] <Capfan67> Renat2kYO, It sounds like you're having Microsoft Installer problems. Have you rebooted your PC, then tried again?
#417 [13:40] <Renat2kYO> Yep!
#418 [13:40] <Webchat050> so i try to log in
#419 [13:40] <Webchat050> my em and pw
#420 [13:40] <Webchat050> I clock on log in
#421 [13:40] * dxrken [webchat@89-64-43-118.dynamic.chello.pl] has quit. (Quit: webchat.esper.net)
#422 [13:40] <Webchat050> 90% nothing happen 10% give me to choose the pictures what he want and when Im done with it
#423 [13:40] <Renat2kYO> capfan i did reboot my pc
#424 [13:41] <Webchat050> again do nothing!!!
#425 [13:41] <Webchat050> -.-
#426 [13:41] <Renat2kYO> and it still dosen't work :P
#427 [13:41] <Renat2kYO> it still says error code 2503 and error code 2502
#428 [13:41] <Capfan67> Webchat050, Some users have issues with their browsers and browser addons/adblockeers. Have you tried logging in with your mobile as a test?
#429 [13:42] <Capfan67> Renat2kYO, Let me research those install error codes. stand by...
#430 [13:42] <Capfan67> Renat2kYO, Let me research those install error codes. stand by...
#431 [13:42] * Renat2kYO [webchat@host-static-188-237-131-127.moldtelecom.md] has left #minecrafthelp
#432 [13:42] <Webchat050> yes and it is working but I want to log in on pc ... bcs if I want something I dont want to do everthing on mobile
#433 [13:42] <Webchat050> I try chrome ,explorer,firefox
#434 [13:42] <Webchat050> too
#435 [13:43] * Renat2kYO [webchat@host-static-188-237-131-127.moldtelecom.md] has joined #minecrafthelp
#436 [13:43] <Renat2kYO> Hi!
#437 [13:44] <Capfan67> Renat2kYO, Open an elevated CMD prompt (run as administrator), and run this command: sfc /scannow
#438 [13:44] <Renat2kYO> I just wondering if you could help me!
#439 [13:44] <Renat2kYO> ok
#440 [13:44] <Capfan67> Webchat050, Let's backup. What are you trying to accomplish on the website? Just the purchase? After you accomplish that on the mobile, you can then install and play.
#441 [13:45] <Renat2kYO> Ok i did type the command in the cmd
#442 [13:45] <Renat2kYO> now i just have to wait
#443 [13:45] <Capfan67> Webchat050, On the other hand, if you're trying to fix the issue of not being able to interact with the website on your computer, it roots back to either seculrity software or browser addons.
#444 [13:45] * Noh [webchat@c-73-204-183-178.hsd1.fl.comcast.net] has joined #minecrafthelp
#445 [13:45] <Capfan67> Renat2kYO, Yes. The system scan will take some time.
#446 [13:45] <Renat2kYO> Yep i see on cmd
#447 [13:45] <Renat2kYO> Ill be afk
#448 [13:45] <Noh> have not received password reset email
#449 [13:45] <Renat2kYO> ill type when it has finish
#450 [13:46] <Webchat050> so
#451 [13:46] <Webchat050> I purchase3 it on mobile
#452 [13:46] <Webchat050> but if I cant log in
#453 [13:46] <Webchat050> I cant download it
#454 [13:46] <Capfan67> Noh, Did you check your junk/spam folders?
#455 [13:47] <Capfan67> Webchat050, download here: https://launcher.mojang.com/download/MinecraftInstaller.msi
#456 [13:47] <Noh> i don't have a spam folder? it is a gmail. i tried looking
#457 [13:47] <Capfan67> Webchat050, or, if you're not running windows, download here: https://www.minecraft.net/en-us/download/
#458 [13:47] <Capfan67> Noh, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#459 [13:47] <Capfan67> Noh, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#460 [13:48] <Capfan67> ??> noh account/send-email
#461 [13:48] <Absol> Noh: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#462 [13:48] <Absol> Noh: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#463 [13:48] <Noh> uh. I've only ever used my login on this computer
#464 [13:49] <Capfan67> Noh, Side question: Do you have an optifine cape?
#465 [13:50] <Webchat050> ok ty
#466 [13:50] <Capfan67> Webchat050, I wish I could direct you to the offending addon that causes this, but we're still investigating the causes and haven't narrowed them down.
#467 [13:51] <Noh> do they have a number i could call?
#468 [13:51] <Capfan67> Noh, The only access to account support is via email or the web form.
#469 [13:52] <Noh> So I haven't used my minecraft in a few months. There is no reason why my account would be locked
#470 [13:53] <Webchat050> so now when I buy I instant can log in?
#471 [13:53] <Capfan67> Noh, I wouldn't be able to tell for sure. I only know what can happen, and what we commonly see here while directing people to the proper resources.
#472 [13:54] <Capfan67> Webchat050, After you buy the game, you'll login with the launcher. No browser required. Having said that, you might test the game first to make sure it runs on your system before purchasing.
#473 [13:54] <Noh> Gotcha
#474 [13:54] <Noh> Should I maybe try password reset again or no?
#475 [13:54] <Capfan67> Noh, ..and this why I asked about the Optfine cape. Changing capes can lock you out of your account.
#476 [13:54] <Noh> what is a cape?
#477 [13:55] <Capfan67> Noh, If you're not immediately receiving Mojang system emails, that usually means a locked account.
#478 [13:55] <Capfan67> Noh, If you don't know, then you don't have one. No worries.
#479 [13:55] <Capfan67> Noh, but to answer your question, they require you to give them your login credientials, which is one of the "3rd party sites" I mentioned earlier.
#480 [13:55] <Noh> I see
#481 [13:56] <Noh> I did try all my potential passwords, if that could lock me out
#482 [13:56] * svartgalla [webchat@24-111-205-136-dynamic.midco.net] has joined #minecrafthelp
#483 [13:56] * svartgalla [webchat@24-111-205-136-dynamic.midco.net] has quit. (Client Quit)
#484 [13:56] <Capfan67> Noh, Actually, it can. Mojang will throttle your account for 1 hour after a few bad login attempts.
#485 [13:56] <Noh> Why don't they say that
#486 [13:57] <Noh> I see
#487 [13:57] <Capfan67> Noh, You must wait 1 hour, with *no* attempts, to unthrottle your account login from your IP.
#488 [13:57] <Capfan67> Noh, They don't say that because it's an anti-hacking measure. Telling the hackers when to stop and start would be unproductive.
#489 [13:57] <Renat2kYO> Ok im back
#490 [13:57] <Noh> So after an hour I can try resetting my password?
#491 [13:57] <Capfan67> Noh, That's what I would do. Wait an hour. Try to reset. If you get no response in a short while, then progress to the web form.
#492 [13:58] <Renat2kYO> It said windows resource protection found a corrupt file and fixed it
#493 [13:58] <Capfan67> Renat2kYO, Wb.
#494 [13:58] <Renat2kYO> Now what should i do now?
#495 [13:58] <Capfan67> Renat2kYO, Does the installer work now?
#496 [13:58] <Renat2kYO> Let me try
#497 [13:58] <Webchat050> capfan what do youz mean ''you might test the game first to make sure it runs on your system before purchasing.''
#498 [13:58] <Renat2kYO> Nope
#499 [13:58] <Renat2kYO> it still dosen't work
#500 [13:59] <Capfan67> Webchat050, You are talking about buying Minecraft, but appear to have PC troubles. I simply mean, you might test the game before committing money to it: https://www.minecraft.net/en-us/demo/
#501 [14:00] <Capfan67> Renat2kYO, To make things faster, move to Method 2: in the following support page: https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/error-codes-2503-2502-while-unistall-or-install-a/6a996faf-7e28-40bd-b5e0-02ab17dfcd88?auth=1
#502 [14:00] <Renat2kYO> ok
#503 [14:00] <Capfan67> Renat2kYO, In the end, this isn't a Minecraft issue, but a Windows Installer issue you're having.
#504 [14:00] <Webchat050> ohm
#505 [14:01] <Webchat050> I download what u give to me but how can I log in?
#506 [14:02] <Capfan67> Webchat050, As the link I provided instructs you, register an account and before purchasing launch the game and test.
#507 [14:02] <Capfan67> Webchat050, So, the answer is: Login with your registered account (created on your mobile at Mojang.com).
#508 [14:03] <Webchat050> ohm
#509 [14:03] <Webchat050> I have already an mojang acc
#510 [14:03] <Webchat050> but I cant login with it
#511 [14:03] <Webchat050> thats a problem?
#512 [14:03] <Webchat050> I mean to mc
#513 [14:04] <Capfan67> Webchat050, What happens when you try to log into the launcher with your account credentials?
#514 [14:04] <Renat2kYO> Ok so you are saying that i need to look at the C;/Windows installer line and do something at it?
#515 [14:04] <Capfan67> Renat2kYO, Were you able to open the page I linked? Did you scroll down to the answer and see Method 2: ?
#516 [14:05] <Webchat050> could not connect to the server
#517 [14:05] <Capfan67> Webchat050, Let's see if you have software blocking your access to the authentication server:
#518 [14:05] <Capfan67> ??> Webchat050 tools/hjt
#519 [14:05] <Absol> Webchat050: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#520 [14:05] <Renat2kYO> Ohhhh
#521 [14:05] <Absol> Webchat050: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#522 [14:05] <Renat2kYO> Ok i understand
#523 [14:06] <Renat2kYO> but like if it dosen't work?
#524 [14:06] * dylan [webchat@sdbron4408w-grc-12-65-94-60-211.dsl.bell.ca] has joined #minecrafthelp
#525 [14:06] <Capfan67> Renat2kYO, Easier to point you to the page, rather than try to retype them here.
#526 [14:06] <Capfan67> Renat2kYO, One step at a time. See if that fix works for you.
#527 [14:06] <Renat2kYO> Ok ill do the method
#528 [14:06] <Webchat050> What is HijackThis???
#529 [14:07] <Capfan67> Webchat050, hjt is a Trend Micro open source tool that creates a report of running programs. We use it to look for known incompatible software.
#530 [14:09] <dylan> I have started using the newest snapshot on my 1.13.2 survival world. I have had no problems until today where it crashed. It said something like not recognizing the code for a chest. How can I fix this
#531 [14:09] <Capfan67> dylan, We don't support snapshot versions here. You can look for snapshot issue support here: http://bugs.mojang.com/
#532 [14:09] <Webchat050> and IU jsut have to copy to the ubuntu thing?
#533 [14:10] <dylan> ok thank you
#534 [14:10] <Capfan67> Webchat050, Yes. Copy to the "Content" field, put something (anything) in the "Poster" field, then click Paste! You will get a new page. Give us the URL to the new page.
#535 [14:11] <Webchat050> https://paste.ubuntu.com/p/5mmdjBTBnC/
#536 [14:11] * JH778 [webchat@S01068416f99f1439.ok.shawcable.net] has joined #minecrafthelp
#537 [14:11] <Capfan67> ??> Webchat050 info/mcleaks
#538 [14:11] <Absol> Webchat050: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#539 [14:11] <Absol> Webchat050: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#540 [14:11] <JH778> How do I find the email I used to make my minecraft account?
#541 [14:11] <Capfan67> ??> Webchat050 win/hosts/edit
#542 [14:11] <Absol> Webchat050: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#543 [14:11] <Absol> Webchat050: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#544 [14:12] <Capfan67> Webchat050, You have 3 steps: (1) clean up your hosts file. (2) Test to make sure it works. (3) Change your password, since you've now given it to account thieves.
#545 [14:12] * JH778 [webchat@S01068416f99f1439.ok.shawcable.net] has quit. (Client Quit)
#546 [14:12] <Capfan67> JH778, Do you have a Mojang account (login with email) or a Legacy account (login with username)?
#547 [14:12] <Capfan67> Gah..
#548 [14:12] <Webchat050> what I have to remove??
#549 [14:13] <Webchat050> i have to remove mojang?
#550 [14:14] <Capfan67> Webchat050, Remove all lines with Mojang.com.
#551 [14:14] <Capfan67> Webchat050, The illegal software you ran put those lines there to steal your account. Make sure you remove them, save and exit.
#552 [14:15] <Webchat050> remove my mojang acc?
#553 [14:16] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#554 [14:16] <Capfan67> Webchat050, *sigh* Did you read Absol's instructions? Do you need them again?
#555 [14:17] <Webchat050> i read them but I didnt understand :C Im not egnlish
#556 [14:17] <Capfan67> Webchat050, They are as simple as it gets. I can't make this any more simpler, I'm sorry. Here they are again:
#557 [14:17] <Capfan67> ??> Webchat050 win/hosts/edit
#558 [14:17] <Absol> Webchat050: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#559 [14:17] <Absol> Webchat050: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#560 [14:18] <Webchat050> remove the tool, and remove all entries containing mojang in your system's Host file.
#561 [14:18] <Webchat050> where did I have to remove the tool?
#562 [14:18] <Capfan67> Webchat050, At some point you downloaded and ran MCLeaks. The instruction is to delete that download.
#563 [14:19] * Renat2kYO [webchat@host-static-188-237-131-127.moldtelecom.md] has quit. (Quit: webchat.esper.net)
#564 [14:20] * EsmeraldX [webchat@ganqon0403w-grc-01-70-26-126-57.dsl.bell.ca] has joined #minecrafthelp
#565 [14:21] <Webchat050> ok
#566 [14:21] <Webchat050> i think I delete mcl eaks
#567 [14:21] <EsmeraldX> I've deleted minecraft a bunch of times, the file and even Java. Then I redownloaded everything hoping that would fix the problem, it didnt. Whenever I try to get into a single player world it freezes and doesnt respond. Some cases it wont make it pass the opening screen.
#568 [14:21] <Capfan67> Webchat050, All good. We're simplly trying to help you avoid going through this again.
#569 [14:22] <Capfan67> EsmeraldX, That sometimes happens if you have incompatible software loaded. Let's see if you have any:
#570 [14:22] <Webchat050> ok so after I delete it I have to do that edit host file?
#571 [14:22] <Capfan67> ??> EsmeraldX tools/hjt
#572 [14:22] <Absol> EsmeraldX: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#573 [14:22] <Absol> EsmeraldX: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#574 [14:22] <Capfan67> Webchat050, Yes. Edit your hosts file, per the instructions, then save and exit. Then test.
#575 [14:24] <Webchat050> ok
#576 [14:24] <Webchat050> and now?
#577 [14:25] <Webchat050> I got 2 sentences in the notepad
#578 [14:25] <Capfan67> Webchat050, I show two of them also. Remove those lines completely.
#579 [14:25] <Webchat050> only backspace them?
#580 [14:26] <EsmeraldX> https://paste.ubuntu.com/p/f2jfSMXV9F/
#581 [14:26] <Capfan67> Webchat050, Delete the entire line, any way you like.
#582 [14:26] <Webchat050> ok i do it
#583 [14:26] <Webchat050> and now?
#584 [14:27] <Capfan67> EsmeraldX, You have a long list of incompatible software. Give me a moment to sort it out for you.
#585 [14:27] <Capfan67> Webchat050, Edit, save & exit. Then test the launcher login.
#586 [14:28] <Capfan67> EsmeraldX, You have software known to cause your crashing issue (PremierOpinion & Discord Overlay). Make sure Discord Overlay is disabled in settings, and follow these instructions to uninstall PremierOpinion:
#587 [14:28] <Capfan67> >>? EsmeraldX av/adwcleaner
#588 [14:28] <Webchat050> OMG
#589 [14:28] <Webchat050> it is working
#590 [14:28] * XxAssassin207xx [webchat@pool-71-182-197-176.pitbpa.fios.verizon.net] has joined #minecrafthelp
#591 [14:28] <Capfan67> Webchat050, DOn't forget to change your password. The thieves now have it.
#592 [14:28] <Webchat050> ohoh
#593 [14:28] <Capfan67> ??> EsmeraldX av/adwcleaner
#594 [14:28] <Absol> EsmeraldX: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#595 [14:28] <Webchat050> okok
#596 [14:28] <Absol> EsmeraldX: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#597 [14:28] <Webchat050> sec
#598 [14:29] <Capfan67> EsmeraldX, You also have Mcafee Firewall, Intel Security, AVG and HotspotShield, all known to block downloads and logins. Be aware for the future.
#599 [14:29] <Webchat050> and now I can log in too
#600 [14:30] <Capfan67> Webchat050, Good news all around.
#601 [14:30] <Webchat050> your the best :3333 thank u so much I know im so bad but u work with me :) u are a good man
#602 [14:30] <Capfan67> Webchat050, I'm happy to help. Enjoy!
#603 [14:31] <Webchat050> ty gl
#604 [14:34] <EsmeraldX> AVG didnt effect MC before. Mcafree kind just downloaded itself onto my pc same with the hotspotsheild hmm
#605 [14:35] <Capfan67> EsmeraldX, Those notes are simply warnings if you have download or login issues in the future. The ADWCleaner is the cure for your current crashing issue.
#606 [14:36] * KingLiion [webchat@host-2-96-172-157.as13285.net] has joined #minecrafthelp
#607 [14:39] <KingLiion> #minecrafthelp I cannot login to my account, so I reset the password. But I did not receive any reset password to my email and I have tried for 2 years to figure this out. I also have sent an email to Mojang to help with my account, but I need more help.
#608 [14:39] * Sharon [webchat@cpc107897-blac9-2-0-cust2988.18-3.cable.virginm.net] has joined #minecrafthelp
#609 [14:39] <Capfan67> KingLiion, Did you check your junk/spam folders?
#610 [14:39] <KingLiion> Yes, there is nothing in there.
#611 [14:40] <Capfan67> KingLiion, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#612 [14:40] <Capfan67> KingLiion, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#613 [14:40] <Capfan67> ??> KingLiion account/send-email
#614 [14:40] <Absol> KingLiion: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#615 [14:40] <Absol> KingLiion: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#616 [14:41] * Maltahar [webchat@189-13-242-248.user.veloxzone.com.br] has joined #minecrafthelp
#617 [14:41] <KingLiion> @Absol I have already done that, but I cannot find my Transaction code.
#618 [14:41] * Maltahar [webchat@189-13-242-248.user.veloxzone.com.br] has quit. (Client Quit)
#619 [14:42] <Sharon> Hi I can only seem to play the Demo and not my purchased one,I have Emailed Mojang and it has brought me to this site.
#620 [14:42] <Capfan67> KingLiion, Here's the help page on Transaction IDs:
#621 [14:42] <Capfan67> ??> KingLiion account/trans-id
#622 [14:42] <KingLiion> That is the only problem, and I purchased the game 3 or 4 years ago.
#623 [14:42] <Absol> KingLiion: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#624 [14:43] <Capfan67> Sharon, When you log into Mojang.com and look at this page https://account.mojang.com/me do you see your Minecraft Java Edition license?
#625 [14:43] <Sharon> don't think I remember seeing anything no.
#626 [14:43] * EsmeraldX [webchat@ganqon0403w-grc-01-70-26-126-57.dsl.bell.ca] has joined #minecrafthelp
#627 [14:44] <KingLiion> I think I either paid with Paypal or Credit not sure?
#628 [14:44] <Capfan67> Sharon, *something* will be on that page. What do you see?
#629 [14:44] <Capfan67> KingLiion, Hopefully those instructions help you track it down. If not, when you submit your ticket, let them know you can't find your Transaction ID.
#630 [14:45] <Capfan67> EsmeraldX, After running ADWCLeaner, try running the game and see if you still have the crashing issue.
#631 [14:45] <KingLiion> But if I can't find my transaction code, what do I do?
#632 [14:46] <Sharon> Have just tried to download and run it again but it is still saying repair.
#633 [14:46] <EsmeraldX> I still have to do that had to restart my pc
#634 [14:46] <Capfan67> KingLiion, As I mentioned, inform MOjang. If they have alternative way to verify you, they will let you know.
#635 [14:46] <Capfan67> EsmeraldX, Allrighty then. Take your time.
#636 [14:47] <Sharon> I could try restarting again I suppose.
#637 [14:48] <KingLiion> Capfan67 If I inform Mojang that i cannot find my Transaction code is there still a chances for me to get the account?
#638 [14:48] * maria [webchat@cpe-72-229-231-43.nyc.res.rr.com] has joined #minecrafthelp
#639 [14:48] <EsmeraldX> windows wont let me run https://toolslib.net/downloads/finish/1/
#640 [14:48] <maria> having the Having Error io.netty.channel.abstractchannel$annotated connectexception
#641 [14:48] <Capfan67> Sharon, Again, login to Mojang.com then click on https://account.mojang.com/me to see if you have a Java License, or a box requesting a code.
#642 [14:49] <Sharon> Ok thanks will try that.
#643 [14:49] <Capfan67> EsmeraldX, That's a common download of trusted Adware cleaning software. Perhaps your soup of mixed antivirus is at war with itself.
#644 [14:50] <Capfan67> maria, That's the beginning of the notice. The important part follows that. What's the full error?
#645 [14:50] <EsmeraldX> oof
#646 [14:50] <KingLiion> Capfan67 If i inform Mojang about that i cannot find my transaction, will i then get help by Mojang to get it?
#647 [14:51] * Webchat050 [webchat@catv-176-63-19-199.catv.broadband.hu] has quit. (Quit: webchat.esper.net)
#648 [14:51] <Capfan67> KingLiion, *if* they have other information that they can use to verify your ownership, they will advise you.
#649 [14:51] <maria> connection refused
#650 [14:51] * EsmeraldX [webchat@ganqon0403w-grc-01-70-26-126-57.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#651 [14:52] <KingLiion> @capfan67 do you mind sending me the link to inform Mojang that i cannot find my transaction code. Sorry about the stress I give you sir.
#652 [14:52] <Capfan67> maria, Ok. "Connection refused" means your network access to the server is working, but the server blocked your connection at the other end. Are you connecting to a server at your location, or somewhere on the Internet?
#653 [14:53] <Capfan67> KingLiion, No worries at all. Here's the support request form: https://help.mojang.com/customer/portal/emails/new
#654 [14:53] <maria> somewhere in the internet
#655 [14:53] <Capfan67> maria, Is it a public server? If so, can you tell me the address? If not, I can pass you a tool to test with, and you can tell me the results.
#656 [14:53] <maria> yes ill tell you the address
#657 [14:54] <maria> 149.56.243.112:25582
#658 [14:55] <KingLiion> Capfan67 which one should i pick for Transaction code, there are many options on the link.
#659 [14:55] * Sharon [webchat@cpc107897-blac9-2-0-cust2988.18-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#660 [14:55] <Capfan67> maria, Dinnerbone's server status tool shows that server offline (unable to connect). The issue appears to be either the address, or with the server itself.
#661 [14:56] <maria> okay thank you!
#662 [14:56] <Capfan67> KingLiion, Just type in the field. "Unable to locate transaction ID", or whatever accurately describes your situation.
#663 [14:56] <KingLiion> On the search bar?
#664 [14:56] <KingLiion> or the application?
#665 [14:57] <KingLiion> Capfan67
#666 [14:57] <Capfan67> The link I provided is a web form. It has many fields, one of which near the bottom is "Transaction ID (or order number)"
#667 [14:57] * Lucas_ [webchat@c-24-147-160-132.hsd1.ma.comcast.net] has joined #minecrafthelp
#668 [14:57] <Capfan67> KingLiion, https://help.mojang.com/customer/portal/emails/new
#669 [14:57] <KingLiion> Capfan67 yepp i found it
#670 [14:57] * XxAssassin207xx [webchat@pool-71-182-197-176.pitbpa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#671 [14:57] <KingLiion> next
#672 [14:57] <KingLiion> ?
#673 [14:58] <Lucas_> Username: Alucas11
#674 [14:58] <Lucas_> i have all account info and proof of purchace... cannot log in
#675 [14:58] <Capfan67> KingLiion, Fill out the form. complete the capcha. Click send. Then wait...
#676 [14:58] <Lucas_> account must have been stolen
#677 [14:58] <Lucas_> thx
#678 [14:58] <Capfan67> Hi Lucas_, stand by.
#679 [14:59] <KingLiion> @Capfan67 It says how to recover transaction code, go buddy I do what you say
#680 [14:59] * EsmeraldX [webchat@ganqon0403w-grc-01-70-26-126-57.dsl.bell.ca] has joined #minecrafthelp
#681 [14:59] <Capfan67> Lucas_, Did you change your name to ChibiEric?
#682 [14:59] <Lucas_> NO
#683 [14:59] <Lucas_> that was an old friend from highschool
#684 [14:59] <Capfan67> Lucas_, It appears your account has been hacked.
#685 [14:59] <Capfan67> ??> Lucas_ account/hacked
#686 [14:59] <Absol> Lucas_: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#687 [14:59] <Absol> Lucas_: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#688 [14:59] <Lucas_> yes
#689 [15:00] <Lucas_> i belive i let him use it and he decided to TAKE it
#690 [15:00] <Capfan67> Lucas_, As a note, that name change happened in 2015. https://namemc.com/search?q=Alucas11
#691 [15:00] <Lucas_> As i was graduating 4 years after i let him borrow my account
#692 [15:00] <Lucas_> LOL
#693 [15:01] <Capfan67> Lucas_, You need better friends. =)
#694 [15:01] <Lucas_> HAHAHA
#695 [15:01] <KingLiion> @capfan67 it also says whether to send to Skrill
#696 [15:01] <Lucas_> we are cool these days. he is a soundcloud rapper... not supprised? same
#697 [15:01] <Capfan67> Lucas_, Anyway, Read through the Mojang help page. WOrst case, they have you fill out a webform to submit a ticket to get your account back.
#698 [15:02] <Capfan67> KingLiion, If you purchased during the Skrill time frame, you're quite lucky. It's the easiest Transaction ID recovery method on the list.
#699 [15:02] <KingLiion> @capfan67 like to send a email to skrill and asking for transaction code
#700 [15:02] <Capfan67> KingLiion, I purchased during that period and have tested the process. it worked and was fast.
#701 [15:02] <Lucas_> im waiting on a ticket as we speak but trying to surpass the wait as i can usually handle this type of thing myself. and i know you guys are busy
#702 [15:03] <KingLiion> @capfan67 but when was the Skrill time? like what year?
#703 [15:03] <Lucas_> I purchased in aprox 2011
#704 [15:03] <Capfan67> Lucas_, Well, we are tech support for client issues, and can't resolve account issues. If I were you, I'd contact my friend as the faster mehtod of recovery.
#705 [15:03] <Lucas_> have purchaced on xbox aswell.....
#706 [15:03] <Galaxy_2Alex> We are also volunteers, and don't work for Mojang.
#707 [15:03] <Capfan67> KingLiion, Here is the page that lists the time frames, and what to do:
#708 [15:04] <Capfan67> ??> KingLiion account/trans-id
#709 [15:04] <Absol> KingLiion: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#710 [15:04] <Lucas_> i got everthing i need thankyou so much everyone
#711 [15:04] <Capfan67> Lucas_, Best of luck with the recovery.
#712 [15:04] <KingLiion> @capfan67 yeah already read that buddy.
#713 [15:05] <Lucas_> i am aware your volunteers... i appreciate what you do for us!! thanks again -Lucas
#714 [15:05] <Capfan67> KingLiion, You were asking *when* Skrill time was, so I assumed you missed that link.
#715 [15:05] <KingLiion> oooh sorry
#716 [15:07] <Lucas_> whats the best link to go to from hear...
#717 [15:07] <KingLiion> it was from 2011 to 2013 December, i assume that i purchased the account before December 2013
#718 [15:07] <Lucas_> i have my transaction ID
#719 [15:07] <Galaxy_2Alex> ??> KingLiion account/trans-id/skrill
#720 [15:07] <Absol> KingLiion: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#721 [15:07] <Absol> KingLiion: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#722 [15:07] <EsmeraldX> so i basically uninstalled all the antivirus
#723 [15:07] <Capfan67> Lucas_, Did you miss the hacked link I provided? If so, I can link it again.
#724 [15:07] <Lucas_> please do. i must have missed it
#725 [15:08] <Capfan67> EsmeraldX, Do you need the ADWCleaner link again?
#726 [15:08] <EsmeraldX> mhm
#727 [15:08] <Capfan67> ??> Lucas_ account/hacked
#728 [15:08] <Absol> Lucas_: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#729 [15:08] <Absol> Lucas_: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#730 [15:08] <Lucas_> not sure to turst the skrill but you guys know your stuff
#731 [15:08] <KingLiion> do i ask help@skrill.com for the minecraft purchase or just mojang purchase?
#732 [15:08] <Capfan67> ??> EsmeraldX av/adwcleaner
#733 [15:08] <Absol> EsmeraldX: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#734 [15:08] <Absol> EsmeraldX: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#735 [15:08] <Lucas_> im on a mac also LOL
#736 [15:09] <Galaxy_2Alex> Lucas_, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#737 [15:09] <Capfan67> Lucas_, Skrill is a credit card processing company. You're sending them an email (using the email account you purchased with), asking them *for* your transaction ID. You provide no personal info, they reply with your Minecraft Transaction ID. Pretty low risk.
#738 [15:11] <Capfan67> Lucas_, Were you able to figure out which of Absol's messages were for you, with the hacked help page?
#739 [15:11] <KingLiion> @capfan67 yes i have sent Skrill email about the transaction ID
#740 [15:11] <KingLiion> hope it comes asap
#741 [15:11] <Capfan67> KingLiion, Sounds like you're on your way then.
#742 [15:12] <Lucas_> yes
#743 [15:12] <KingLiion> @capfan67 i got the transaction code
#744 [15:13] <KingLiion> what now?
#745 [15:13] <Lucas_> so i have my T-ID.... who do i contact... im sorry this is super confusing
#746 [15:13] <KingLiion> I sent the application where i gave statement about my account cannot be logged in
#747 [15:14] <KingLiion> to Marcus
#748 [15:14] <Capfan67> KingLiion, Wait for the response, They will ask for the Transacton ID, and you can respond with it then.
#749 [15:14] <KingLiion> @capfan67 no it is alright, I love the way you help me
#750 [15:14] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 180 seconds)
#751 [15:15] <Capfan67> Lucas_, You will need to submit a service request with Mojang, through the web form. Do you need the link?
#752 [15:15] <KingLiion> @capfan67 while waiting, do u have any favour u need from me
#753 [15:15] <Capfan67> KingLiion, No, but you're kind for asking. Best of luck with the recovery!
#754 [15:15] <KingLiion> nono
#755 [15:16] * spikec5 [webchat@c-75-68-85-194.hsd1.ma.comcast.net] has joined #minecrafthelp
#756 [15:16] <KingLiion> @capfan67 could i atleast get ur discord or what, i appreciate for the job ur done for me. and helping me thoughout the whole process.
#757 [15:16] <spikec5> snapshot 19w02a wont launch
#758 [15:16] * EsmeraldX [webchat@ganqon0403w-grc-01-70-26-126-57.dsl.bell.ca] has joined #minecrafthelp
#759 [15:17] <Galaxy_2Alex> spikec5, Have you tried the latest one, 19w09a?
#760 [15:17] <EsmeraldX> ok did the clearup
#761 [15:17] <EsmeraldX> and restarted
#762 [15:17] <Lucas_> I have sent them a request with the purchase email attached... just waiting on that.... if i had asked you before i would have told my old friend Eric to give up the password and this would be in the past...... Do i ask my bro or wait for mojang...
#763 [15:17] <spikec5> sorry my bad miss spelled
#764 [15:17] <spikec5> yea
#765 [15:17] <Capfan67> EsmeraldX, Try testing your client now.
#766 [15:17] <spikec5> it just freezes on the mojang loading
#767 [15:17] <EsmeraldX> kk
#768 [15:18] <Capfan67> spikec5, We don't support snapshot versions here. Does 1.13.2 have the same issue?
#769 [15:18] <spikec5> yes
#770 [15:18] <Capfan67> Lucas_, I would still approach my friend to expedite the process. Worst case, you just wait for Mojang.
#771 [15:19] <spikec5> and all the other ones accept it is with the worlds and servers
#772 [15:19] <Capfan67> spikec5, Does 1.13.2 produce an error code or description, or just stop responding?
#773 [15:19] <spikec5> it launches fine but the worlds and servers dont launch
#774 [15:20] <Capfan67> spikec5, What happens when you launch a 1.13.2 world?
#775 [15:20] * KingLiion [webchat@host-2-96-172-157.as13285.net] has quit. (Quit: webchat.esper.net)
#776 [15:20] <EsmeraldX> it worked
#777 [15:21] <Capfan67> EsmeraldX, Outstanding.
#778 [15:21] <spikec5> it just says joining world and never loads normally it is instant
#779 [15:21] <Capfan67> spikec5, Ok, so getting back to my first question, it just stops responding. That sometimes happens with incompatible software. Let's see if you have any running:
#780 [15:21] <Lucas_> Talked to the current owner got the password thankyou friends
#781 [15:21] <Capfan67> ??> spikec5 tools/hjt
#782 [15:21] * Lucas_ [webchat@c-24-147-160-132.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#783 [15:21] <Absol> spikec5: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#784 [15:22] <Absol> spikec5: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#785 [15:24] <spikec5> what do i do
#786 [15:24] <Capfan67> spikec5, Follow the instructions.
#787 [15:24] * KingLiion [webchat@host-2-96-172-157.as13285.net] has joined #minecrafthelp
#788 [15:24] <spikec5> ok
#789 [15:24] <KingLiion> Hello again
#790 [15:24] <Capfan67> KingLiion, Welcome back.
#791 [15:25] <KingLiion> @capfan67 I do not receive any email, or will this take bit while
#792 [15:26] <Capfan67> KingLiion, When you submitted your support request, did you get an automated response with ticket number?
#793 [15:26] <spikec5> https://paste.ubuntu.com/p/s6S6mFm3q7/
#794 [15:27] <spikec5> there u go
#795 [15:27] <KingLiion> Capfan67 what is a ticket number and not sure if i do have one/
#796 [15:27] <Capfan67> spikec5, You have two issues: (1) Make sure Discord overlay is disabled, as it causes your issue. (2) You have Bundleware installed known to cause this issue (PremierOpinion). I'll link removal instructions:
#797 [15:27] <Capfan67> ??> spikec5 av/adwcleaner
#798 [15:27] <Absol> spikec5: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#799 [15:27] <Absol> spikec5: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#800 [15:27] <spikec5> ok
#801 [15:28] * spikec5 [webchat@c-75-68-85-194.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#802 [15:28] <EsmeraldX> now another question is optifine: when i go to download it it comes with hotspot shield vpn
#803 [15:28] <Capfan67> KingLiion, My question is, when you filled out the web form to request support, did you get an automatic email response in your email confirming your support request?
#804 [15:28] <Capfan67> EsmeraldX, Optifine won't come with anything. You are likely seeing the horrible ad-infested download interface they have. *only* download the optifine .jar file.
#805 [15:29] <EsmeraldX> 'Optfine HD'
#806 [15:30] <Capfan67> EsmeraldX, Yes, that's what it's called. Only download Optifine from here: https://optifine.net/downloads
#807 [15:30] <KingLiion> @capfan67 not sure about the automatic email, but i just enter after the application, and it sent the applicaton to my link and it was a no reply email.
#808 [15:30] <Capfan67> EsmeraldX, As a note, we don't support 3rd party addons, so I can't help you with Optifine any further than warning you not to install other malware with it.
#809 [15:30] <EsmeraldX> ok thanks for the help tho ^^
#810 [15:31] <Capfan67> KingLiion, So let me understand. You filled out the web page, then received a "no-reply" response. Correct?
#811 [15:32] <KingLiion> @Capfan67 correct
#812 [15:33] <Capfan67> KingLiion, Perfect. That's what's supposed to happen. Now, you wait for a Mojang rep to contact you. As a note, today they are answering requests made 28 days ago. https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#813 [15:34] <KingLiion> @capfan67 if i needed any other questions to ask, should i come like today.
#814 [15:36] <Capfan67> KingLiion, You're always welcome to stop by and ask questions here. Note, we are not Mojang and have limited advice about account recovery. You've pretty much touched all facets.
#815 [15:37] <KingLiion> @capfan67 if ur not Mojang, what and why would u take ur great job just to help people from around the world, right now i am in the Britain, London.
#816 [15:38] <Capfan67> KingLiion, Greetings from across the pond! (California here). I enjoy just helping. It's a very self-rewarding process.
#817 [15:40] <KingLiion> @capfan67 is there any possibilty to get contact with u, i like u as a person. All the kind chat and patience u had, i really do owe u.
#818 [15:41] <Capfan67> KingLiion, I'm just glad we have you progressed a little further toward resolution. That's reward enough for me. As far as contact goes, I keep my "gaming" contact isolated from business and personal life. ...But you can find me on Reddit (minecraft subreddit) and here.
#819 [15:42] <KingLiion> @capfan67 what about discord? or ect...? as a job u have done to me i want owe u.
#820 [15:43] <KingLiion> I just cannot appreciate more than i once.
#821 [15:43] <Capfan67> KingLiion, You owe nothing. I'm quite happy that it's working out for you. No worries at all.
#822 [15:43] <KingLiion> @capfan67 please, what is ur minecraft reddit atleast
#823 [15:44] <Capfan67> KingLiion, Same name on Reddit, "CapFan67".
#824 [15:44] * mrskintman [webchat@05448d69.skybroadband.com] has joined #minecrafthelp
#825 [15:45] <mrskintman> welp my accounts been hacked today
#826 [15:45] <Capfan67> =(
#827 [15:45] * pole [webchat@209-30-243-116.lightspeed.frsnca.sbcglobal.net] has joined #minecrafthelp
#828 [15:45] <Capfan67> mrskintman, Have you tried resetting your password?
#829 [15:45] <mrskintman> all they did was change my name and date of birth
#830 [15:45] <mrskintman> i can access the account
#831 [15:45] <Capfan67> mrskintman, That's good to hear.
#832 [15:45] <pole> lucky for you, i can't even access my account :/
#833 [15:46] <Galaxy_2Alex> pole, What does it say when you try?
#834 [15:46] <Capfan67> mrskintman, If you're asking about changing the name back, that's not likely to happen before your 30 days are up. Even if you submit a ticket, they're 27 days out today.
#835 [15:46] <pole> mine just says that i can't log in, and that if i resetted my password, i'd get an email, but never received one
#836 [15:46] <mrskintman> but now im called awesomenator and i was apparently born in 2006
#837 [15:46] <pole> i think it was kinda stupid of me to use my email password w/ my mojang but ya
#838 [15:47] <mrskintman> so i cant access my settings
#839 [15:47] <Galaxy_2Alex> pole, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#840 [15:47] <pole> aside from this, would i still be able to recover the account w/out lets say, a purchase code?
#841 [15:47] <Capfan67> mrskintman, In that case, I'd submit a ticket request to MOjang about the birthdate. Explain the account hack and recovery, then let them help with your birthdate and settings.
#842 [15:48] <Capfan67> mrskintman, Need a link to submit the ticket?
#843 [15:48] <Galaxy_2Alex> pole, It is unlikely to receive support without the transaction ID, however, if you end up having to do that, please explain your situation to them as detailed as possible.
#844 [15:48] <pole> well, it's kinda hard to get the transaction id/code from when i bought the game a year after it came out :|
#845 [15:48] * spikec5 [webchat@c-75-68-85-194.hsd1.ma.comcast.net] has joined #minecrafthelp
#846 [15:49] <spikec5> thank you so much
#847 [15:49] <Galaxy_2Alex> pole, In that case, make sure you do ask for alternative verification methods.
#848 [15:49] <Capfan67> spikec5, Welcome back. Does the game run?
#849 [15:49] <spikec5> yes'
#850 [15:49] <Capfan67> spikec5, Outstanding.
#851 [15:49] <pole> yeah, i'm going to ask that, i sent an email yesterday, so hopefully they respond soon :C
#852 [15:49] * KingLiion [webchat@host-2-96-172-157.as13285.net] has joined #minecrafthelp
#853 [15:49] <spikec5> thankyou i have been trying to run that for so long thank you
#854 [15:50] <KingLiion> Capfan67 i will be shortly ywith u in a min
#855 [15:50] <Capfan67> spikec5, I'm very glad it worked out. Enjoy!
#856 [15:50] <spikec5> wow
#857 [15:50] * spikec5 [webchat@c-75-68-85-194.hsd1.ma.comcast.net] has quit. (Client Quit)
#858 [15:50] <Capfan67> pole, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#859 [15:51] <pole> yeah, it'll still be a while
#860 [15:52] <Capfan67> pole, Sadly yes. I wish they were better staffed, but reality is often cold and heartless.
#861 [15:52] <pole> yeah, it is 8(, thank you for your help!
#862 [15:52] <pole> have a good day <3
#863 [15:52] * pole [webchat@209-30-243-116.lightspeed.frsnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#864 [15:54] <KingLiion> Capfan67
#865 [15:54] <Capfan67> KingLiion, Yes?
#866 [15:54] <KingLiion> how do i add someone on reddit
#867 [15:54] * mrskintman [webchat@05448d69.skybroadband.com] has quit. (Quit: webchat.esper.net)
#868 [15:55] <KingLiion> Can u you add me it is KingLiion.
#869 [15:56] <Capfan67> KingLiion, There's a "friends" interface, but I've never used it.
#870 [15:56] <KingLiion> where is it
#871 [15:56] * phil [webchat@c-73-234-253-154.hsd1.me.comcast.net] has joined #minecrafthelp
#872 [15:56] <phil> hi\
#873 [15:56] * Webchat582 [webchat@ip68-103-87-122.ks.ok.cox.net] has joined #minecrafthelp
#874 [15:56] * Espercorn kicked Webchat582 from #minecrafthelp (Reason: ebchat582 :User is banned from this channel)
#875 [15:56] <Capfan67> phil, Hi
#876 [15:57] <phil> do u need my password?
#877 [15:57] <Capfan67> phil, NO
#878 [15:58] <Capfan67> phil, This is a public channel and we are not MOjang. Do NOT post private info here.
#879 [15:58] <phil> ok
#880 [15:58] <tyteen4a03> phil: No legitimate service will ever need your password
#881 [15:58] <Capfan67> phil, Having said that, what brings you here today?
#882 [15:58] <phil> I want to change my ign now
#883 [15:58] <phil> i dont want to wait
#884 [15:59] <Capfan67> phil, A couple of notes:
#885 [15:59] <phil> ?
#886 [15:59] <Capfan67> phil, We aren't mojang and can't make magic happen. The cooldown is 30 days, and that *rarely* changes.
#887 [15:59] <Capfan67> phil, When your 30 days expire, you can change your name here: https://account.mojang.com/me
#888 [15:59] <phil> ok thxs\
#889 [16:00] <phil> my password is gooseislifenomore just so u know
#890 [16:00] <Capfan67> *facepalm*
#891 [16:00] <KingLiion> omg
#892 [16:00] <phil> *trolled*
#893 [16:00] <KingLiion> this is public
#894 [16:00] <Galaxy_2Alex> thought so
#895 [16:01] <phil> i was kidding lol
#896 [16:01] <phil> bye thank you
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#898 [16:04] * Deathcloud24 [webchat@c-71-203-247-36.hsd1.tn.comcast.net] has joined #minecrafthelp
#899 [16:04] <Deathcloud24> hello i would like to request a refund
#900 [16:04] <KingLiion> @Capfan67 I appreciate for ur help and time, especially ur friendship and patience. It is time for me to go, so thank you million times said. I will keep in touch with u in reddit for her, but more likely on reddit. So, thank you again, i know u r just a volunteer, but it means more to me thank you also again. See at reddit anytime. Good Bye for no
#901 [16:04] <KingLiion> w!
#902 [16:04] <Galaxy_2Alex> Deathcloud24, When did you buy the game?
#903 [16:06] <Galaxy_2Alex> Deathcloud24, Also, if you have any issues with the game, we could try to resolve them here so you can enjoy the game.
#904 [16:06] <Capfan67> KingLiion, Thanks for the kind words. Take care.
#905 [16:06] <Deathcloud24> can i request a refnd???
#906 [16:06] <Galaxy_2Alex> Deathcloud24, When did you buy the game?
#907 [16:07] <Deathcloud24> a couple days ago
#908 [16:07] <KingLiion> @Capfan67 Thanks see any time at reddit thanks buddy, God Bless!
#909 [16:07] <Galaxy_2Alex> Deathcloud24, And what is the reason? We can maybe help you resolve any issues you have.
#910 [16:07] <Deathcloud24> i just dont want the game
#911 [16:07] * KingLiion [webchat@host-2-96-172-157.as13285.net] has quit. (Quit: webchat.esper.net)
#912 [16:07] <Deathcloud24> ive grown out og it
#913 [16:07] <Deathcloud24> of*
#914 [16:08] <Deathcloud24> i thought i mightove wanted to play it but not really
#915 [16:08] <Galaxy_2Alex> Deathcloud24, I do not think that is a valid reason, however, Absol will link you the information you will need.
#916 [16:08] <Galaxy_2Alex> ??> Deathcloud24 account/refund
#917 [16:08] <Absol> Deathcloud24: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#918 [16:24] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#919 [16:24] * Brooke [webchat@c-76-18-198-228.hsd1.fl.comcast.net] has joined #minecrafthelp
#920 [16:26] <Brooke> Hello! I have a problem. My minecraft is unresponsive whenever I try to launch it but when I launch it with administrator it will go as far as the loading terrain screen but it'll stop responding from there. I got in once but skins did not load (mine, nor anyone else's). This problem has driven me to use squidhq, which works fine, but it also
#921 [16:26] <Brooke> will not load skins. Not seeing skins is my biggest concern. Please help! Thank you.
#922 [16:27] <Galaxy_2Alex> ??> Brooke av/adwcleaner
#923 [16:27] <Absol> Brooke: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#924 [16:27] <Absol> Brooke: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#925 [16:28] * dizzytri99er [webchat@cpc75659-alde5-2-0-cust278.6-2.cable.virginm.net] has joined #minecrafthelp
#926 [16:28] <dizzytri99er> hi, I had an account years ago on Minecraft and now want to revive it
#927 [16:29] <dizzytri99er> pretty sure it was an old style account, I tried recovery but I can't remember that accounts username
#928 [16:29] <Galaxy_2Alex> dizzytri99er, What happens if you try to log in?
#929 [16:29] <Galaxy_2Alex> ah
#930 [16:30] <Galaxy_2Alex> dizzytri99er, Look through your old emails in that case, it should be in at least one of the emails Mojang sent you.
#931 [16:30] <dizzytri99er> will do
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#935 [17:12] * SupposedColt [webchat@ool-44c20459.dyn.optonline.net] has joined #minecrafthelp
#936 [17:13] <SupposedColt> I cannot get past the logo splash screen once I press play, on the launcher(its java edition).
#937 [17:13] <Galaxy_2Alex> ??> SupposedColt av/adwcleaner
#938 [17:13] <Absol> SupposedColt: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#939 [17:13] <Absol> SupposedColt: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#940 [17:13] * Eli [webchat@174-083-076-158.dhcp.chtrptr.net] has joined #minecrafthelp
#941 [17:14] * Eli is now known as Guest760
#942 [17:14] <Guest760> I can't login because I don't remember my email and password
#943 [17:15] <Galaxy_2Alex> Guest760, And you are sure there is no way you could maybe find out your email address?
#944 [17:15] * SupposedColt [webchat@ool-44c20459.dyn.optonline.net] has quit. (Client Quit)
#945 [17:16] <Guest760> I've sent an email to Mojang support more than 24 hours ago with a transaction Id and still haven't gotten a reply
#946 [17:16] <Galaxy_2Alex> Guest760, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#948 [17:19] * SupposedColt [webchat@ool-44c20459.dyn.optonline.net] has joined #minecrafthelp
#949 [17:21] <SupposedColt> https://toolslib.net/downloads/finish/1/ helped me, thank you.
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#952 [17:22] <Ouhdeath> ok
#953 [17:25] * trish [webchat@CPE9050cac49a13-CM9050cac49a10.cpe.net.cable.rogers.com] has joined #minecrafthelp
#954 [17:27] <trish> 1.13 crashing on login something about java platform binary stopped working
#955 [17:27] <Galaxy_2Alex> ??> trish av/adwcleaner
#956 [17:27] <Absol> trish: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#957 [17:27] <Absol> trish: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#958 [17:27] <trish> did that already
#959 [17:29] <Capfan67> trish, when it crashes, does it give you an error number or description? If you're not sure, we can review the logs.
#960 [17:30] <trish> no just says what i said above java platform binary stopped working
#961 [17:30] <trish> i already reloaded the drivers
#962 [17:30] <Capfan67> trish, Well, let's take a look at the log and see if it offers any insight. close everything. Then run the launcher/game and let it crash. then follow these instructions:
#963 [17:31] <Capfan67> ??> trish launcher/log-txt
#964 [17:31] <Absol> trish: We need to see your full launcher log, which is created in the game directory.
#965 [17:31] <Absol> trish: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#966 [17:31] <trish> re downloaded java also
#967 [17:31] <Capfan67> trish, All good efforts. Let's see if we can narrow down where to focus.
#968 [17:31] <trish> ok ill try
#969 [17:34] <trish> https://paste.ubuntu.com/
#970 [17:34] <trish> https://paste.ubuntu.com/p/jnXb392rN4/
#971 [17:35] <Capfan67> trish, That's the base URL prior to clicking "Paste!". Make sure to fill in the "poster" field, then click Paste! It'll take you to a new page.
#972 [17:35] <Capfan67> Ah, there we go
#973 [17:35] <Capfan67> trish, That's only the top of the file. Use CTRL+A to select the entire file. It'll be hundreds of lines long.
#974 [17:35] <trish> trying my best this is hard for me to understabnd
#975 [17:35] <trish> ok
#976 [17:36] <Galaxy_2Alex> nah, that is the whole thing
#977 [17:37] <trish> https://paste.ubuntu.com/p/26xvCY5ysy/
#978 [17:37] <Galaxy_2Alex> trish, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#979 [17:38] <Galaxy_2Alex> ??> trish tools/hjt
#980 [17:38] <Absol> trish: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#981 [17:38] <Absol> trish: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#982 [17:40] <trish> link doesnt work
#983 [17:42] <Capfan67> trish, Unusual. here's a fork of the same program. Download the .exe file listed: https://github.com/dragokas/hijackthis/raw/devel/binary
#984 [17:42] <Capfan67> (click on .exe, then click download below it)
#985 [17:44] <trish> https://paste.ubuntu.com/p/KpNB3tMJZb/
#986 [17:46] <Galaxy_2Alex> ??> trish win/dxdiag
#987 [17:46] <Absol> trish: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#988 [17:52] * trish [webchat@CPE9050cac49a13-CM9050cac49a10.cpe.net.cable.rogers.com] has joined #minecrafthelp
#989 [17:53] <trish> https://paste.ubuntu.com/p/mQv2K5BQR2/
#990 [17:53] * trish [webchat@CPE9050cac49a13-CM9050cac49a10.cpe.net.cable.rogers.com] has quit. (Client Quit)
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#992 [17:55] <trish> https://paste.ubuntu.com/p/mQv2K5BQR2/
#993 [17:56] <Galaxy_2Alex> trish, Download and Install this river: https://www.nvidia.com/Download/driverResults.aspx/143233/en-us
#994 [17:56] <Galaxy_2Alex> *driver
#995 [17:56] <trish> ok its downloading
#996 [17:58] * westrix [webchat@160.20.166.202] has joined #minecrafthelp
#997 [17:58] <westrix> mi problema es que cuando entro a minecraft me sale crask report y no se que es eso
#998 [17:58] <westrix> https://paste.ubuntu.com/p/fS3mrpPJqg/
#999 [17:59] <Galaxy_2Alex> westrix, One moment, please be aware that we can only offer support in English.
#1000 [17:59] <westrix> ok
#1001 [18:00] * trish [webchat@CPE9050cac49a13-CM9050cac49a10.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#1002 [18:01] <Galaxy_2Alex> westrix, Please contact HP and ask them about the most up-to-date drivers for your graphics card.
#1003 [18:02] <westrix> ok lo hare pero es ese mi problema?
#1004 [18:02] <Galaxy_2Alex> westrix, Alternatively, you can give me the HP product number.
#1005 [18:02] <Galaxy_2Alex> ??> westrix oem/hp/product-number
#1006 [18:02] <Absol> westrix: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1007 [18:02] <Absol> westrix: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1008 [18:02] * trish [webchat@CPE9050cac49a13-CM9050cac49a10.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1009 [18:02] <trish> ok done
#1010 [18:03] <Galaxy_2Alex> trish, Does the game work now?
#1011 [18:04] <trish> nope
#1012 [18:04] <westrix> B6M43EA#ABE
#1013 [18:05] <mattym> ??> trish win/reinst
#1014 [18:05] <Absol> trish: You may need to reinstall the locally installed files that Minecraft puts into place.
#1015 [18:05] <Absol> trish: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1016 [18:05] <Galaxy_2Alex> westrix, One moment please.
#1017 [18:09] <Galaxy_2Alex> westrix, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#1018 [18:09] <Galaxy_2Alex> westrix, I recommend you return to Windows 7.
#1019 [18:10] <westrix> ok gracias
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#1024 [18:19] * rcubebot [webchat@c-68-52-63-66.hsd1.tn.comcast.net] has joined #minecrafthelp
#1025 [18:19] <rcubebot> Hello?
#1026 [18:19] <Galaxy_2Alex> rcubebot, Helo
#1027 [18:19] <Galaxy_2Alex> *Hello
#1028 [18:33] * jo [webchat@p4FC9F915.dip0.t-ipconnect.de] has joined #minecrafthelp
#1029 [18:34] <jo> Minecraft download isn't working on MacOS MacBook Air
#1030 [18:35] <Galaxy_2Alex> jo, So you cannot download it from the website minecraft.net?
#1031 [18:37] <jo> I did but the next step the final download isn't working
#1032 [18:37] <Galaxy_2Alex> jo, So it does not download the file from this page, correct?: https://www.minecraft.net/en-us/download/
#1033 [18:38] * mimi13147 [webchat@142-217-89-88.telebecinternet.net] has joined #minecrafthelp
#1034 [18:38] <jo> yes
#1035 [18:38] <mimi13147> hello
#1036 [18:39] <mimi13147> how do we play in multiplayer but not in a server ??<
#1037 [18:40] <jo> I downloaded this file and out it in my programs
#1038 [18:40] <Galaxy_2Alex> jo, And what happens if you open it?
#1039 [18:40] <Galaxy_2Alex> mimi13147, You mean like locally, on the same Intrernet/Wifi?
#1040 [18:40] <mimi13147> no
#1041 [18:41] <mimi13147> so can we play or not
#1042 [18:41] <jo> but now my Mac can't download the real game...minecraft is in my programs and when I click on it to start the next step it isn't possible
#1043 [18:42] <Galaxy_2Alex> jo, Why is it not possible? Is it not opening at all?
#1044 [18:42] <Galaxy_2Alex> mimi13147, You can just set up a server just for you.
#1045 [18:42] <mimi13147> how this is possible ??
#1046 [18:43] <jo> after a few seconds my Mac sais Minecraft was quit unexpectedly
#1047 [18:44] <Galaxy_2Alex> jo, What version of MacOS are you currently on?
#1048 [18:44] <Galaxy_2Alex> ??> mimi13147 mp/server-setup
#1049 [18:44] <Absol> mimi13147: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#1050 [18:44] <mimi13147> thanks very much
#1051 [18:45] <jo> macOS Mojave 10.14.3
#1052 [18:45] <jo> macOS Mojave 10.14.3
#1053 [18:46] * mimi13147 [webchat@142-217-89-88.telebecinternet.net] has left #minecrafthelp
#1054 [18:47] <Galaxy_2Alex> jo, I am sorry, I do prefer speaking here instead of DMs. While I do speak German, this channel only operates in English.
#1055 [18:47] <jo> ok
#1056 [18:47] <jo> is my version okay
#1057 [18:47] <rcubebot> (back
#1058 [18:48] <Galaxy_2Alex> jo, I do apologise for the slight delay. On the download website, there are "alternative downloads" - try the launcher from there.
#1059 [18:49] <jo> alright I will try
#1060 [18:49] * Theorem [webchat@47.187.254.41] has joined #minecrafthelp
#1061 [18:49] * Tubafogo [webchat@b141bd06.virtua.com.br] has joined #minecrafthelp
#1062 [18:49] <Tubafogo> Hi, can someone help me?
#1063 [18:49] <Theorem> Why cant i join my friends game and then it says unable to connect
#1064 [18:49] <rcubebot> So, my account (which you can find here: username:rcubebot), is an account from July 1st, 2014, the last time I played was probably merely in 2016, In which, at that time, there were no security Questions, and at that time, my email wasn't real.
#1065 [18:50] <Galaxy_2Alex> Tubafogo, How can we help?
#1066 [18:50] <rcubebot> So, am i practically doomed.
#1067 [18:50] <rcubebot> I tried migrating, it kept saying "Username or password is incorrect."
#1068 [18:50] <Theorem> I need help
#1069 [18:50] <rcubebot> Even though I know all the information LIKE the username,password, and Register ID.
#1070 [18:51] <Tubafogo> Can you check when my nickname will be able to use? The nickname is "Tubafogo" and my friend was using in another account that was disabled
#1071 [18:51] <Galaxy_2Alex> Theorem, Check if the server actually is a server, you can do that for example with namemc.com.
#1072 [18:51] <Tubafogo> It was more than 37 days
#1073 [18:52] <Galaxy_2Alex> rcubebot, Security Questions have been in place long before 2014. However, I recommend contacting Mojang with your transaction ID.
#1074 [18:52] <Galaxy_2Alex> ??> rcubebot account/trans-id
#1075 [18:52] <Absol> rcubebot: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1076 [18:52] <Galaxy_2Alex> ??> rcubebot account/send-email
#1077 [18:52] <Absol> rcubebot: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1078 [18:52] <Absol> rcubebot: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1079 [18:53] <rcubebot> I don't remember my diddly darn transaction ID, i bought it 5 darn years ago.
#1080 [18:53] <Galaxy_2Alex> Tubafogo, There is an account with that name: https://namemc.com/search?q=Tubafogo
#1081 [18:54] <Tubafogo> But the account in Mojang was disabled, the nickname is blocked? :\
#1082 [18:54] <Galaxy_2Alex> Tubafogo, As you can see here, there is an account with that Username: https://namemc.com/profile/Tubafogo.1
#1083 [18:54] * jo [webchat@p4FC9F915.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#1084 [18:55] <Tubafogo> Because i want to use that nickname in my account, but i dont know how to redeem to me
#1085 [18:56] <Galaxy_2Alex> Tubafogo, Someone else already has that username from what I can see.
#1086 [18:57] * PWNEGE123 [webchat@86-40-9-229-dynamic.agg2.ths.lmk-pgs.eircom.net] has joined #minecrafthelp
#1087 [18:57] <Tubafogo> my friend deleted his account from mojang, so what should be done to redeem the nickname? :\
#1088 [18:57] <Tubafogo> he was using that
#1089 [18:57] <Galaxy_2Alex> Tubafogo, Oh, in that case: If an account has been deleted, that username is no longer usable by anyone.
#1090 [18:58] <Galaxy_2Alex> Tubafogo, Please refer to this page: https://account.mojang.com/me/settings
#1091 [18:58] <Galaxy_2Alex> oh, sorry
#1092 [18:58] <Tubafogo> and how to reactivate the account? i can talk with him
#1093 [18:58] <Tubafogo> i really need that nickname :\
#1094 [18:58] <PWNEGE123> Hello, I purchased Minecraft several years ago. I am unable to migrate my account, and I am unable to receive any assistance on the site. I was sent here to resolve my issue, any help is much appreciated.
#1095 [18:59] <Galaxy_2Alex> Tubafogo, Yes, the original owner has to contact Mojang with the transaction iD of the account.
#1096 [18:59] <Galaxy_2Alex> ??> Tubafogo account/trans-id
#1097 [18:59] <Absol> Tubafogo: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1098 [18:59] <Galaxy_2Alex> ??> Tubafogo account/send-email
#1099 [18:59] <Absol> Tubafogo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1100 [18:59] <Absol> Tubafogo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1101 [18:59] * jo [webchat@p4FC9F915.dip0.t-ipconnect.de] has joined #minecrafthelp
#1102 [18:59] <Galaxy_2Alex> PWNEGE123, What exactly is the issue when you try to migrate?
#1103 [18:59] <rcubebot> For me?
#1104 [19:00] <rcubebot> or for Tuba?
#1105 [19:00] <Tubafogo> Thanks, i will contact him
#1106 [19:00] <jo> could you send the link with the alternative download again
#1107 [19:00] <Galaxy_2Alex> rcubebot, Oh, I do aplogise, did completely missed your previous message. Contact them anyway, and give them as many details as possible.
#1108 [19:00] <rcubebot> If you're talking to me, I'd type in the correct Minecraft Email,username,and password, but it still says it is incorrect.
#1109 [19:01] <rcubebot> Oh, ok.
#1110 [19:01] <rcubebot> I'm sending an email to help@skrill.com, like it said, to recover my Transaction ID.
#1111 [19:01] * jo [webchat@p4FC9F915.dip0.t-ipconnect.de] has quit. (Client Quit)
#1112 [19:02] * PWNEGE123 [webchat@86-40-9-229-dynamic.agg2.ths.lmk-pgs.eircom.net] has quit. (Quit: webchat.esper.net)
#1113 [19:02] <Galaxy_2Alex> rcubebot, Yes, make sure you send it from the same email address that was used for the original account, that will speed up the process.
#1114 [19:02] <rcubebot> That email is gone, loooooong gone.
#1115 [19:03] <Galaxy_2Alex> rcubebot, May take a while for Skrill to reply in that case - make sure you give them the needed details.
#1116 [19:03] * jo [webchat@p4FC9F915.dip0.t-ipconnect.de] has joined #minecrafthelp
#1117 [19:04] <Galaxy_2Alex> jo, https://www.minecraft.net/en-us/download/alternative/
#1118 [19:04] <rcubebot> Yea, last time i sent a email to support about this, it no joke took 2 months, i sent that email on Dec. 22
#1119 [19:04] <Galaxy_2Alex> jo, Sorry for the delay.
#1120 [19:04] <Galaxy_2Alex> rcubebot, Yes, current reply wait time is about a month.
#1121 [19:04] <jo> thank you Galaxy_2Alex do you know which of them are supported by macOS
#1122 [19:05] <Galaxy_2Alex> jo, The "Mac" one.
#1123 [19:06] <rcubebot> This is what the email said.
#1124 [19:06] * trish [webchat@CPE9050cac49a13-CM9050cac49a10.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1125 [19:06] <trish> hello
#1126 [19:07] * jo [webchat@p4FC9F915.dip0.t-ipconnect.de] has quit. (Client Quit)
#1127 [19:07] <Galaxy_2Alex> trish, Hello
#1128 [19:07] <trish> thank you!!!! it worked I just wanted to sign back on and say that
#1129 [19:08] <Galaxy_2Alex> trish, You're very welcome :D
#1130 [19:08] * jo [webchat@p4FC9F915.dip0.t-ipconnect.de] has joined #minecrafthelp
#1131 [19:08] <trish> been working on this for hours and your advice finally helped, so thanks!
#1132 [19:08] <jo> which alternative files I can use on Mac ?
#1133 [19:09] <rcubebot> I apologize for the delayed response. We're currently dealing with a large backload. You can request an email change by passing your security challenge at https://account.mojang.com/changeemail/request.
#1134 [19:09] <rcubebot> That what they sent, if you can see it
#1135 [19:09] <Galaxy_2Alex> jo, https://launcher.mojang.com/download/Minecraft.dmg
#1136 [19:09] * jo [webchat@p4FC9F915.dip0.t-ipconnect.de] has quit. (Client Quit)
#1137 [19:10] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1138 [19:10] <Galaxy_2Alex> rcubebot, I think they recently changed it so you cannot do it when you're not logged in.
#1139 [19:10] <Galaxy_2Alex> rcubebot, which I assume you cannot because of the security questions
#1140 [19:11] <rcubebot> I just got an email from Skrill, saying "We got your email."
#1141 [19:11] <rcubebot> Hey, m8, I never set up the security questions.
#1142 [19:11] <Galaxy_2Alex> rcubebot, But it is asking you for them?
#1143 [19:11] <rcubebot> Yep.
#1144 [19:11] * Jackson [webchat@bms1-176-9-245.allcom.net] has joined #minecrafthelp
#1145 [19:12] <rcubebot> I never remember setting them up.
#1146 [19:12] <Galaxy_2Alex> rcubebot, I am sorry you have to go through this again, but you will need to contact Mojang for that.
#1147 [19:13] * Tubafogo [webchat@b141bd06.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1148 [19:13] <Jackson> I can't log into my launcher and all of my credentials are correct.
#1149 [19:13] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#1150 [19:13] <rcubebot> But if I do get the Transaction ID from Skrill, I'll have enough Information, right?
#1151 [19:13] <rcubebot> Cause all the information is correct.
#1152 [19:13] <Galaxy_2Alex> ??> Jackson login/throttle
#1153 [19:13] <Absol> Jackson: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1154 [19:13] <Absol> Jackson: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1155 [19:13] <Galaxy_2Alex> rcubebot, I do hope so, yes.
#1156 [19:14] <Galaxy_2Alex> rcubebot, If they do not, contact Mojang nonetheless with as many details as possible.
#1157 [19:17] <Jackson> But I've tried that already and it hasn't worked at all. my information is correct it's just telling me it's wrong, is there any other solutions? I've tried looking this problem up but nothing has worked so far.
#1158 [19:17] * Lord_of_Life [~Lord@77.28.164.82] has joined #minecrafthelp
#1159 [19:17] <Galaxy_2Alex> Jackson, Have you tried resetting your password?
#1160 [19:17] <Jackson> yes
#1161 [19:18] <Jackson> multiple times
#1162 [19:18] <Galaxy_2Alex> Jackson, Make sure all VPNs are completely turned off.
#1163 [19:18] <Jackson> how would I do that?
#1164 [19:18] * Lord_of_Life_ [~Lord@77.28.175.104] has quit. (Ping timeout: 198 seconds)
#1165 [19:19] <Galaxy_2Alex> Jackson, If you have a VPN that is turned on right now, turn it off.
#1166 [19:19] <Jackson> I do not have one.
#1167 [19:19] <rcubebot> Also, another question
#1168 [19:20] <Galaxy_2Alex> Jackson, Hmm, interesting. Just to double-check, the password reset emails did arrive and you reset your password using it, correct?
#1169 [19:20] <Galaxy_2Alex> rcubebot, Yes?
#1170 [19:20] <rcubebot> On the migration page, when it means "Minecraft username & password." Is it exactly the same credintials as you login for minecraft.net, or no.
#1171 [19:21] <rcubebot> Cause if so, then something's wrong with migration.
#1172 [19:21] <Jackson> Yes.
#1173 [19:21] <Galaxy_2Alex> rcubebot, Hold on, you have not migrated your account yet?
#1174 [19:21] <rcubebot> nope
#1175 [19:21] <rcubebot> Or i think I haven't
#1176 [19:21] <Galaxy_2Alex> rcubebot, What is your Minecraft username?
#1177 [19:21] <rcubebot> rcubebot
#1178 [19:22] <rcubebot> that's what it is in-game.
#1179 [19:23] <Galaxy_2Alex> rcubebot, Two seconds.
#1180 [19:24] <rcubebot> 'ight, I'll wait
#1181 [19:24] <rcubebot> if you wanted me to wait.
#1182 [19:26] <Galaxy_2Alex> rcubebot, From what I can see, the account is migrated.
#1183 [19:27] <rcubebot> To what account?
#1184 [19:27] <Galaxy_2Alex> rcubebot, If you are certain you haven't done that, make sure to contact Mojang as soon as possible.
#1185 [19:27] <rcubebot> But what email did it get migrated to?
#1186 [19:28] <Galaxy_2Alex> rcubebot, I cannot see that, but considering you can still use your email address to log in, I would assume it is to the one you are trying to log in with.
#1187 [19:28] <rcubebot> I don't even know any other mojang account I own.
#1188 [19:29] <Galaxy_2Alex> rcubebot, I think your best option right now is to contact Mojang with the transaction ID.
#1189 [19:30] <Jackson> are the servers down? that may be why I can't get on,
#1190 [19:30] <Galaxy_2Alex> Jackson, Oh, sorry for the delay. No they are not.
#1191 [19:30] <Galaxy_2Alex> ??> Jackson tools/hjt
#1192 [19:30] <Absol> Jackson: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1193 [19:30] <Absol> Jackson: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1194 [19:31] <Galaxy_2Alex> Jackson, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#1195 [19:31] <Jackson> ok
#1196 [19:34] <Jackson> https://paste.ubuntu.com/p/w4mQ92rc7B/
#1197 [19:35] <Galaxy_2Alex> Oh, right
#1198 [19:36] <Galaxy_2Alex> Jackson, Using tools like McLeaks is strictly forbidden, and it can get your Minecraft account permanently suspended. First, remove the program if you still have it. Next, follow the instructions Absol will give you.
#1199 [19:36] <Galaxy_2Alex> ??> Jackson win/hosts/edit
#1200 [19:36] <Absol> Jackson: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1201 [19:36] <Absol> Jackson: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1202 [19:36] <Galaxy_2Alex> Jackson, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#1203 [19:36] <Jackson> I don't use mcleaks I used a prepaid card from gamestop
#1204 [19:37] <Galaxy_2Alex> Jackson, If anyone else is using that computer, tell them what I just said to you. You still need to follow the instructions I just gave you.
#1205 [19:38] <Galaxy_2Alex> Jackson, To summarise it: someone installed something on your computer that reroutes every connection to the login and authentication servers.
#1206 [19:39] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#1207 [19:40] <Jackson> so when i downloaded the game after redeeming the card did it just not receive the right files?
#1208 [19:41] <Galaxy_2Alex> Jackson, No, someone purposefully installed a program.
#1209 [19:41] <Jackson> I hope I don't have a hacker
#1210 [19:42] <Galaxy_2Alex> Jackson, Anyway, just follow the instructions to clear the host files will resolve the issue.
#1211 [19:43] <Jackson> I did and I got this prompt saying that I don't have the permission to save it to the directed location and it made me save it to my documents file.
#1212 [19:44] <Galaxy_2Alex> Jackson, You have to make sure you open Notepad as administrator.#
#1213 [19:44] <Galaxy_2Alex> Jackson, Absol explained how to do that.
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#1215 [19:45] <Jackson> Oh, there I'll try to log in now.
#1216 [19:47] <Nexrad> Im trying to play 1.7.10 of minecraft so that I can use some mods but I keep getting the "Unable to save download. say2.ogg message and I don't have bytefence or any of the other programs on the list, what do I do?
#1217 [19:47] <Galaxy_2Alex> Nexrad, Does this happen on 1.13.2 without any mods?
#1218 [19:48] <Nexrad> When I try to use 1.13.2 Unable to save download. lwjgl-3.1.6-natives-windows.jar
#1219 [19:48] <Galaxy_2Alex> Nexrad, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#1220 [19:48] <Galaxy_2Alex> ??> Nexrad tools/hjt
#1221 [19:48] <Absol> Nexrad: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1222 [19:48] <Absol> Nexrad: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1223 [19:48] <Jackson> Wow, thanks I really appreciate it. I did use a prepaid card, any idea on why it did that? No one else use my computer.
#1224 [19:49] <Galaxy_2Alex> Jackson, Did you buy the device used?
#1225 [19:50] <Galaxy_2Alex> Like, was it used before you bought it?
#1226 [19:50] <Nexrad> Sent
#1227 [19:50] <Galaxy_2Alex> Nexrad, Plese send us the link.
#1228 [19:51] <Jackson> no.
#1229 [19:51] <Nexrad> https://paste.ubuntu.com/p/NQKhkmxzwS/ I think this
#1230 [19:52] <Galaxy_2Alex> Jackson, And you are absolutely certain noone else has used it?
#1231 [19:52] <Galaxy_2Alex> Nexrad, Remove Reason Core Security, also make sure Hamachi is disabled.
#1232 [19:52] <Jackson> no, I have a password on my computer and no one else has any desire to use my computer.
#1233 [19:53] <Galaxy_2Alex> Jackson, Hmm, in that case, I'll just link you two programs to run to make sure all the malicious software gets removed if there is any.
#1234 [19:53] <Galaxy_2Alex> ??> Jackson av/adwcleaner
#1235 [19:53] <Absol> Jackson: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1236 [19:53] <Absol> Jackson: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1237 [19:53] <Galaxy_2Alex> ??> Jackson av/malwarebytes
#1238 [19:53] <Absol> Jackson: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1239 [19:53] <Absol> Jackson: Download it here: https://www.malwarebytes.org/
#1240 [19:53] <Absol> Jackson: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
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#1242 [19:55] <Jackson> Thanks for the help.
#1243 [19:55] <Galaxy_2Alex> Jackson, You're very welcome
#1244 [19:55] * Jackson [webchat@bms1-176-9-245.allcom.net] has quit. (Quit: webchat.esper.net)
#1245 [19:56] <Nexrad> I love you Galaxy_2Alex more than anything, thank you, even though it's sorta just minecraft, I owe you a debt
#1246 [19:56] <Galaxy_2Alex> Nexrad, Oh, not a problem, always a pleasure to help :D
#1247 [19:56] <Galaxy_2Alex> Nexrad, Oh, not a problem, always a pleasure to help :D
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#1251 [20:18] * Flub [webchat@69-221-249-13.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1252 [20:18] <Flub> hello
#1253 [20:18] <Flub> So whenever I try to load a world, my game freezes and eventually it crashes
#1254 [20:18] <ashwhite1020> So I've been playing minecraft for a couple years. I know for a FACT that I bought the game a few years back and have been playing on my own account since. Well last week I went to log in and it said I didnt own Minecraft which is not true because I did buy it. I dont know what to do and why it is not working but I am not spending another 20 dollar
#1255 [20:18] <ashwhite1020> because of this mistake
#1256 [20:18] <Flub> I've looked for everything online and nothing has fixed it
#1257 [20:20] <Flub> :(
#1258 [20:22] * Romebot [webchat@75-175-183-83.xxxx.centurylink.net] has joined #minecrafthelp
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#1260 [20:23] <Romebot> when I try to go into a older version of the game(1.10) It says "unable to save download." Can anyone help me fix that?
#1261 [20:28] * Theorem [webchat@47.187.254.41] has quit. (Quit: webchat.esper.net)
#1262 [20:29] <Romebot> when I try to go into a older version of the game(1.10) It says "unable to save download." Can anyone help me fix that?
#1263 [20:30] <Romebot> when I try to go into a older version of the game(1.10) It says "unable to save download." Can anyone help me fix that?
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#1265 [20:39] * Pronater [webchat@187-26-75-52.3g.claro.net.br] has joined #minecrafthelp
#1266 [20:39] <Pronater> oi
#1267 [20:40] * Pronater [webchat@187-26-75-52.3g.claro.net.br] has quit. (Client Quit)
#1268 [21:16] * Completeful [webchat@24-220-243-127-dynamic.midco.net] has joined #minecrafthelp
#1269 [21:17] <Completeful> When I migrated my account and it was premium I was no longer able to play minecraft. It says I don't own the game anymore even after I migrated my account and played with it migrated for a small period of time without issues.
#1270 [21:20] * kosha [webchat@c-67-181-47-170.hsd1.ca.comcast.net] has joined #minecrafthelp
#1271 [21:20] <kosha> hello?
#1272 [21:20] <kosha> can someone help me with connecting to my minecraft server?
#1273 [21:28] * deathspawn [deathspawn@nintendo.forever.at.deathspawn.net] has quit. (Quit: ~_~)
#1274 [21:31] <Capfan67> Completeful, When you log into Mojang.com and look at https://account.mojang.com/me do you see your Minecraft Java license?
#1275 [21:37] * mmm [webchat@174-23-156-5.slkc.qwest.net] has joined #minecrafthelp
#1276 [21:37] <mmm> Hello
#1277 [21:37] <Capfan67> Hi
#1278 [21:38] <mmm> Can anybody help me here? I am trying to log on to a friends minecraft server and It will not let me
#1279 [21:38] <Capfan67> mmm, what happens when you try?
#1280 [21:39] <mmm> I get this message: io.netty.channel.abstractchannel$annotatedconnectexception
#1281 [21:39] <mmm> I disabled my firewall and I still seem to have an issue joining
#1282 [21:39] <Capfan67> mmm, The end of that message is the important part. what's the full message?
#1283 [21:40] <mmm> io.netty.channel.abstractchannel$annotatedconnectexception: Connection timed out: no further information:
#1284 [21:40] <Capfan67> mmm, "Connection timed out" implies that the server you're connecting to never answered. So, are you connecting to a server at your location or on the Internet?
#1285 [21:40] <mmm> On the internet
#1286 [21:41] <Capfan67> mmm, Is it a private server, or a public one?
#1287 [21:41] <mmm> Its a private one
#1288 [21:41] <Capfan67> mmm, Ok, this is a public channel so don't post the address here. Check the address with this tool: https://dinnerbone.com/minecraft/tools/status/
#1289 [21:41] <Capfan67> mmm, What result do you get?
#1290 [21:42] <mmm> Okay so I click on that link and It should tell me if the IP for my friends server is valid, right?
#1291 [21:42] <Capfan67> mmm, it will tell you if there's a server that can be connected to at that address, and if so what version and how many people are connected.
#1292 [21:43] <mmm> yeah yeah yeah I see it
#1293 [21:43] <mmm> I see the people that are on it and everything
#1294 [21:44] <Capfan67> Ok, so it sounds like the issue is either on your end, or somewhere in-between. Can you connect to other servers?
#1295 [21:44] <Capfan67> mmm, For example, can you connect to this test server: mctest.ae97.net
#1296 [21:45] <mmm> let me check...
#1297 [21:46] <mmm> I couldent connect to that server but thats not the issue
#1298 [21:46] <mmm> That server requires me to be on 1.13.2 and I am on 1.12.2
#1299 [21:47] <mmm> But for my friends server I will need to be on 1.12.2
#1300 [21:47] <Capfan67> mmm, Ok, so you *could* connect, but it told you that you had an outdated client?
#1301 [21:47] <Capfan67> mmm, Or did you not even try?
#1302 [21:47] <mmm> I tried and It told me I had an outdated client
#1303 [21:48] <Capfan67> mmm, Ok, good. Then you can connect. So.. Others can connect to the server, so the trouble isn't on the server end. YOu can connect to other servers, so the trouble isn't on your end. That means the trouble is in-between, likely a network issue with your ISP or some connection inbetween. The bad news is, it's likely out of your control.
#1304 [21:49] <Capfan67> mmm, You *could* try connecting with a different connect, such as using a mobile hotspot with your phone to test your local provider, but beyond that there isn't likely much you can do.
#1305 [21:50] <mmm> Ahh okay... Would you have any idea/info on what you mean by the trouble is in-between
#1306 [21:50] <Capfan67> mmm, The Internet is a series of network connections. by "in-between", I mean one of the connections out there somewhere between you and the server.
#1307 [21:52] <mmm> Okay... Do you think there is a possibility that it might work sometime later?
#1308 [21:52] <Capfan67> mmm, It very well might. Internet outages and routing issues are usually temporary.
#1309 [21:53] <Capfan67> mmm, I mean, it's possible (though unlikely) that simply resetting your router might clear the issue. ...but something inbtween likely needs to reset.
#1310 [21:53] <mmm> Well okay then I guess the best I can do for now is wait and try later on
#1311 [21:54] <mmm> Thank you sir for your help, I appreciate it
#1312 [21:54] <Capfan67> mmm, I'd keep it on the server list, and try at different traffic levels/times.
#1313 [21:54] <mmm> Okay then... That is what I will do and hopefully it will work next time... Thank you again and have a nice day
#1314 [21:55] <Capfan67> mmm, Take care, and good luck.
#1315 [21:56] * Joe_ [webchat@108-95-9-206.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#1316 [21:56] <Joe_> Hey guys I need help
#1317 [21:57] <Capfan67> Hi Joe_. What do you need help with?
#1318 [21:57] * FIMMY [webchat@096-059-071-054.res.spectrum.com] has joined #minecrafthelp
#1319 [21:57] <Joe_> So I had an account a while back and I think I have the account email but im not sure if its the right one, it might not be. Anyway of retrieving this account?
#1320 [21:58] <Capfan67> Joe_, When you used to use your account, did you login with Email or Username?
#1321 [21:58] <Joe_> To be honest with you, Im not sure. I can probably guess the username though
#1322 [21:58] <FIMMY> I cant transfer my old account because i forgot my old username. i have the email and password but i cant mirgrate
#1323 [21:59] <Capfan67> Joe_, If you know the username, I can look it up on the Internet and see if it's a Mojang or Legacy account.
#1324 [21:59] <Capfan67> FIMMY, The game logs your username and coordinates each time you load a world. Try looking in your old logs to find your username.
#1325 [22:00] <Joe_> Aye aye
#1326 [22:00] <FIMMY> i am on a new computer with no access to the old one
#1327 [22:00] <Capfan67> FIMMY, Ah. You need to know your profile name to migrate. In that case, you'll need to contact Mojang Support:
#1328 [22:00] <Capfan67> ??> FIMMY account/send-email
#1329 [22:00] <Absol> FIMMY: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1330 [22:00] <Absol> FIMMY: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1334 [22:19] <FIMMY> what if i dont have my account id number because it was so long ago?
#1335 [22:19] <Capfan67> FIMMY, The Transaction ID is worth looking for. It makes recovery very simple. Here's the help page on finding it:
#1336 [22:19] <Capfan67> ??> FIMMY account/trans-id
#1337 [22:20] <Absol> FIMMY: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1338 [22:20] <Capfan67> FIMMY, To recover your account, you will *need* to verify ownership to Mojang. If you absolutely can't find your Transaction ID, let them know and *if* they have alternate information for you to provide, they will let you know.
#1339 [22:22] <FIMMY> i know i cant find the email and the linked support is just the same forum that asks for th ID number which i dont have
#1340 [22:39] * helpmepls [webchat@c-98-195-29-90.hsd1.tx.comcast.net] has joined #minecrafthelp
#1341 [22:39] <helpmepls> hello
#1342 [22:39] <helpmepls> so
#1343 [22:40] <helpmepls> i'm trying to connect to my friend's server from server.rpo
#1344 [22:40] <helpmepls> server.pro
#1345 [22:40] <helpmepls> all of m friends are online
#1346 [22:40] <helpmepls> but i can't get online
#1347 [22:40] <helpmepls> it keeps giving me an error saying
#1348 [22:40] <helpmepls> io.netty
#1349 [22:40] <helpmepls> like it starts with that
#1350 [22:41] <Andrio> helpmepls, are you sure that address is right?
#1351 [22:41] <helpmepls> yes
#1352 [22:41] <Andrio> There does not seem to be a Minecraft server there.
#1353 [22:42] <helpmepls> no
#1354 [22:42] <helpmepls> the website he used is server.pro
#1355 [22:42] <helpmepls> the server isn't server.pro
#1356 [22:42] * xNav [webchat@196-159-170-181.fibertel.com.ar] has joined #minecrafthelp
#1357 [22:42] <Andrio> ok
#1358 [22:42] <Andrio> helpmepls, try checking it using https://dinnerbone.com/minecraft/tools/status/
#1359 [22:43] * xNav [webchat@196-159-170-181.fibertel.com.ar] has quit. (Client Quit)
#1360 [22:43] <helpmepls> it's not a problem with the server my friends are on it rn it's a problem with mc itself
#1361 [22:43] <Andrio> helpmepls, can you join mctest.ae97.net?
#1362 [22:44] <helpmepls> trying rn
#1363 [22:45] <helpmepls> yeah
#1364 [22:45] <Andrio> hm
#1365 [22:46] <helpmepls> yeah i'm on the test server rn
#1366 [22:46] <Capfan67> helpmepls, Just for kicks and giggles (and to verify your address), if you put your friends server address in the Dinnerbone tool above, do you see the status and your friends connected?
#1367 [22:50] <helpmepls> nvm i got it thanks
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#1369 [22:59] * Lord_of_Life [~Lord@77.28.164.82] has quit. (Quit: Laa shay'a waqi'un moutlaq bale kouloun moumkine)
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#1371 [23:20] * Zed [webchat@cpe-192-136-196-62.tx.res.rr.com] has joined #minecrafthelp
#1372 [23:20] <Zed> so i cant remember the email i sued for the account
#1373 [23:21] <Zed> but i tiknow the username of the the like account
#1374 [23:21] <Zed> know
#1375 [23:21] <Zed> its zpack4 i think
#1376 [23:21] <Zed> but you need an email and i dont know it
#1377 [23:24] * Jp53 [webchat@216.155.123.163] has joined #minecrafthelp
#1378 [23:24] <Jp53> idk my email or my username, but i own minecraft. idk what to do
#1379 [23:25] <Capfan67> Jp53, Not knowing your credentials isn't something you can solve yourself. You'll need to contact Mojang:
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#1381 [23:39] * Fusion [webchat@S0106f0f249820933.vn.shawcable.net] has joined #minecrafthelp
#1382 [23:40] <Fusion> hey i try to reset my password on my mojang account but it hasnt sent me the reset in days
#1383 [23:41] <Capfan67> Fusion, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1384 [23:41] <Capfan67> Fusion, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1385 [23:41] <Capfan67> ??> Fusion account/send-email
#1386 [23:41] <Absol> Fusion: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1387 [23:41] <Absol> Fusion: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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