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#6 [18:43] * MsBHaven [webchat@cpe-65-27-236-198.cinci.res.rr.com] has joined #minecrafthelp
#7 [18:43] <MsBHaven> Hello
#8 [18:44] <MsBHaven> Is there anyone available here?
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#10 [19:10] * SlamDunkBAM [webchat@cpe-76-174-204-31.socal.res.rr.com] has joined #minecrafthelp
#11 [19:10] <SlamDunkBAM> I cannot download the demo version on my computer
#12 [19:12] <SlamDunkBAM> it says not able to save download
#13 [19:22] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#14 [19:35] * Martin [webchat@cpe-24-25-214-172.san.res.rr.com] has joined #minecrafthelp
#15 [19:36] <Martin> Hello! I havent been able to log into my minecraft account, nor have gotten any emails back from Mojang about the password resent in 4 days
#16 [19:42] * SlamDunkBAM [webchat@cpe-76-174-204-31.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#17 [19:54] * JOhn1 [webchat@pool-100-2-69-218.nycmny.fios.verizon.net] has joined #minecrafthelp
#18 [19:54] <JOhn1> hello
#19 [19:54] <urielsalis> hi JOhn1
#20 [19:55] <JOhn1> I've lost access to my account email
#21 [19:55] <urielsalis> ??> JOhn1 account/send-email
#22 [19:55] <Absol> JOhn1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#23 [19:55] <Absol> JOhn1: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#24 [19:55] <JOhn1> it was a school email and my school terminated it, 3 years after graduating (I tohught it was permanent)
#25 [19:55] <JOhn1> How would I get the transaction ID?
#26 [19:55] <urielsalis> ??> JOhn1 account/trans-id
#27 [19:55] <Absol> JOhn1: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#30 [19:58] * ericek111 [~ericek111@109-230-55-69.dynamic.orange.sk] has quit. (Ping timeout: 190 seconds)
#31 [19:58] <tannerb93> everytime i try to connect to a smaller skyblock server i keep getting network is unreachable but my friend is on the server so i know its not down
#32 [20:00] * RaZi_xXSCOPEXx [webchat@cpe-104-33-28-219.socal.res.rr.com] has joined #minecrafthelp
#33 [20:00] <RaZi_xXSCOPEXx> hey i cant log in and i dont have access to my email
#34 [20:00] <RaZi_xXSCOPEXx> can someone help me
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#36 [20:30] * Ezequiel [webchat@host165.181-90-146.telecom.net.ar] has joined #minecrafthelp
#37 [20:30] <Ezequiel> Hi!
#38 [20:31] <Ezequiel> i want someone speak spanish
#39 [20:32] <Ezequiel> i have problems with log in, i don´t remember my password and i can´t have access to the email
#40 [20:33] * Martin [webchat@cpe-24-25-214-172.san.res.rr.com] has quit. (Quit: webchat.esper.net)
#41 [20:33] <Ezequiel> only remember my user, the email with which I register and a old password
#42 [20:49] * finn [webchat@66-219-4-10.ip.gvtel.com] has joined #minecrafthelp
#43 [20:50] <finn> My launcher isn't working, it just comes up as a blank white screen. I play on mac, but it's never done this before. How do I fix this?
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#47 [21:25] * keanu1123 [webchat@cpe-72-230-188-7.rochester.res.rr.com] has joined #minecrafthelp
#48 [21:26] <keanu1123> hello so i migrated my account back in novemebr
#49 [21:26] <keanu1123> November
#50 [21:29] * keanu1123 [webchat@cpe-72-230-188-7.rochester.res.rr.com] has quit. (Client Quit)
#51 [21:48] * bob [webchat@147.41.128.35] has joined #minecrafthelp
#52 [21:48] <bob> hay
#53 [22:02] * Recker [webchat@ip98-160-236-91.lv.lv.cox.net] has joined #minecrafthelp
#54 [22:03] <Recker> Hello, i no longer have access to the email i used to create my minecraft account a while ago and was wondering how i could get it changed to a new one
#55 [22:04] <Capfan67> Recker, Account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#56 [22:04] <Capfan67> Recker, If you do, here is the link: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#57 [22:06] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (Ping timeout: 180 seconds)
#58 [22:08] <Recker> I think i know the login email but i cant remember the password as its been a couple of years
#59 [22:08] <Capfan67> Recker, If you don't have two of those three things, you'll need to contact Mojang Support:
#60 [22:09] <Capfan67> ??> Recker account/send-email
#61 [22:09] <Absol> Recker: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#62 [22:09] <Absol> Recker: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#63 [22:09] * Lildirt [~Lildirt@mail.lildirt.com] has joined #minecrafthelp
#64 [22:11] <Recker> I think ill just have to buy the game again, thanks for the help!
#65 [22:11] * FluffyUnii [webchat@05429d10.skybroadband.com] has quit. (Quit: webchat.esper.net)
#66 [22:12] <Capfan67> Recker, Even if you choose to do so, it may be worthwhile to tell Mojang all the information you have about your purchase, regardless of how slight, so they can put you back on track.
#67 [22:12] <Capfan67> Recker, In any event, best of luck with the recovery.
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#69 [22:21] * ExtremelyTired [webchat@c-24-5-218-10.hsd1.ca.comcast.net] has joined #minecrafthelp
#70 [22:21] <ExtremelyTired> erm
#71 [22:21] <Capfan67> Hi ExtremelyTired.
#72 [22:21] <ExtremelyTired> Can someone help with my Minecraft issue? https://pastebin.com/SQiUdwbs
#73 [22:23] <Capfan67> ExtremelyTired, Do you have the same error with Vanilla 1.13.2 client?
#74 [22:23] <ExtremelyTired> Let me try really quick. Probs should of checked that first :p
#75 [22:24] <ExtremelyTired> It crashed as well.
#76 [22:25] <Capfan67> ExtremelyTired, Can you post that crash log?
#77 [22:25] <ExtremelyTired> Sure.
#78 [22:25] * v [webchat@162-202-248-146.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
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#80 [22:25] <ExtremelyTired> https://pastebin.com/ZawQ1L59
#81 [22:26] * EeBee [webchat@c-73-202-206-212.hsd1.ca.comcast.net] has joined #minecrafthelp
#82 [22:26] <EeBee> So I was going to ask what does this error mean? C:\Users\drack\AppData\Roaming\.technic\modpacks\hexxit\crash-reports\crash-2019-03-17_21.24.32-client.txt
#83 [22:26] <Capfan67> ExtremelyTired, "Problematic frame" errors are sometimes caused by incompatible software. Let's see what's running:
#84 [22:27] <Capfan67> ??> ExtremelyTired tools/hjt
#85 [22:27] <Absol> ExtremelyTired: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#86 [22:27] <Absol> ExtremelyTired: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#87 [22:27] <Capfan67> ??> EeBee mods
#88 [22:27] <Absol> EeBee: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#89 [22:27] <Absol> EeBee: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#90 [22:29] <ExtremelyTired> https://paste.ubuntu.com/p/Z5YCp6jywJ/
#91 [22:30] <Capfan67> ExtremelyTired, The only thing listed is Discord. The Discord overlay can cause launch crashes, so it's worth disabling the overylay in settings and testing. Having said that, it's less likely the cause, since the symptom is slightly different.
#92 [22:31] <ExtremelyTired> I don't have the overlay enabled. In fact, I don't even have Discord open.
#93 [22:32] <Capfan67> ExtremelyTired, Ok. Moving on then. Another possible cause is driver incompatibility or hardware. Let's look at that next:
#94 [22:32] <Capfan67> ??> ExtremelyTired win/dxdiag
#95 [22:32] <Absol> ExtremelyTired: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#96 [22:33] <ExtremelyTired> https://paste.ubuntu.com/p/NH9bhx94JG/
#97 [22:36] <Capfan67> ExtremelyTired, Your driver is dated early 2018, so it's not exactly old, but the current driver is dated Mar 2019. Here is the download page: https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-200-series/amd-radeon-r7-250
#98 [22:36] <ExtremelyTired> So should I download that?
#99 [22:37] <Capfan67> ExtremelyTired, I would recommend installing the current Win10 64-bit driver for your R7 250.
#100 [22:37] * Lex [webchat@172-222-207-047.dhcp.chtrptr.net] has joined #minecrafthelp
#101 [22:38] <Lex> So my account was migrated a while ago and I didn't migrate the account you guys did it for me and I cant log in
#102 [22:39] <Lex> Can you guys fiix my account?
#103 [22:39] <Capfan67> Lex, Just some background, we're volunteers who help with technical issues. We are not Mojang here. We can help with accounts that have technical issues, but for the rest we direct to help pages.
#104 [22:40] <Capfan67> Lex, Having said that, You're saying someone else migrated your account? What is your character name?
#105 [22:40] <Lex> The help pages haven't worked
#106 [22:40] <Lex> princytubtub
#107 [22:41] <Capfan67> Lex, Did you rename your character to "Game_Expert" 11 days ago?
#108 [22:41] <Lex> I haven't used my account since last year
#109 [22:41] <Lex> so no
#110 [22:41] <Capfan67> Lex, In that case, your account has been stolen. https://namemc.com/search?q=princytubtub
#111 [22:42] <Capfan67> Lex, You'll need to contact Mojang Support to recover your account:
#112 [22:42] <Capfan67> ??> Lex account/send-email
#113 [22:42] <Absol> Lex: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#114 [22:42] <Absol> Lex: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#115 [22:43] <Lex> I bought minecraft so long ago I dont have the transaction ID
#116 [22:44] <Capfan67> Lex, during certain time periods, recovering your Transaction ID involves a single email. See if this helps:
#117 [22:44] <Capfan67> ??> Lex <Lex> I bought minecraft so long ago I dont have the transaction ID
#118 [22:44] <Capfan67> ??> Lex account/trans-id
#119 [22:44] <Absol> Lex: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#120 [22:45] <Capfan67> Ignore that first paste. HexChat has a mind of it's own tonight.
#121 [22:45] <Lex> I don't have the emails
#122 [22:45] <Lex> they were deleted
#123 [22:47] <Capfan67> Lex, When you fill out the support request, provide as much original purchase information as you remember, and let Mojang know you don't have the Transaction ID. If there are other options available to you, they'll let you know.
#124 [22:47] <Lex> ok thank you
#125 [22:48] * ExtremelyTired [webchat@c-24-5-218-10.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#126 [23:00] * G9 [webchat@cpe-121-208-138-47.cfui-cr-003.cha.qld.bigpond.net.au] has joined #minecrafthelp
#127 [23:00] <G9> ok so,
#128 [23:01] <G9> I had a minecraft account ages ago, paid for and everything no worries at all. Ive tried to log back in. Cant remember my password, so I send a pasword reset. BUTTTT the password reset isnt working
#129 [23:01] * Ideadly_Illusion [webchat@192.95.39.46] has joined #minecrafthelp
#130 [23:01] <Capfan67> G9, Did you check your junk/spam folders?
#131 [23:01] <G9> its not coming through, and I look at why this might happen and it says my email may not be verified. BUT i cant verify my email
#132 [23:02] <G9> yeah i did
#133 [23:02] <Capfan67> G9, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#134 [23:02] <Capfan67> G9, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#135 [23:02] <G9> i cant verify my email because i dont have my passwod
#136 [23:02] <Capfan67> ??> G9 account/send-email
#137 [23:02] <Absol> G9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#138 [23:02] <Absol> G9: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#139 [23:02] <Ideadly_Illusion> Is it possible go change my minecraft email even if i have no access to thee email or the account?
#140 [23:02] <G9> i have no idea what my transaction id is
#141 [23:02] <Capfan67> G9, I understand, but long story short, if you're not receiving Mojang system emails, you'll need to contact them to recover your account with the form listed above.
#142 [23:03] <G9> already have
#143 [23:03] <Capfan67> ??> g9 account/trans-id
#144 [23:03] <Absol> G9: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#145 [23:03] <G9> thanks
#146 [23:03] <Capfan67> Ideadly_Illusion, Account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you have two of these three things, you can manage your account.
#147 [23:04] <Ideadly_Illusion> how can i get to the security questions?
#148 [23:05] <Capfan67> Ideadly_Illusion, They're something you would know, as you set them when you created the account.
#149 [23:05] <Ideadly_Illusion> but how do i get them to pop up for me
#150 [23:05] <Ideadly_Illusion> where can i answer them
#151 [23:06] <Capfan67> Ideadly_Illusion, here is the link: https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-
#152 [23:06] <Ideadly_Illusion> ok thanks
#153 [23:07] <Ideadly_Illusion> i have a minecraft account and havent used in ages
#154 [23:07] <Ideadly_Illusion> i dont have a mojang one
#155 [23:08] <Capfan67> Ideadly_Illusion, Ah. If you don't have access to your original email, or dont' remember what it was, you'll need to contact Mojang Support:
#156 [23:08] <Capfan67> ??> Ideadly_Illusion account/send-email
#157 [23:08] <Absol> Ideadly_Illusion: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#158 [23:08] <Absol> Ideadly_Illusion: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#159 [23:08] * k3 [webchat@cpe-121-208-138-47.cfui-cr-003.cha.qld.bigpond.net.au] has joined #minecrafthelp
#160 [23:08] <Ideadly_Illusion> ok thanks guys
#161 [23:09] <k3> hey, Ive accidentally forgotten my password and I've tried everything to get back in. So I tried registering again and used the same email and its made me a whole new account but it doesnt have my purchase on it
#162 [23:10] <k3> even with the same email like it overrode my other account and says it was made this year not when I made it
#163 [23:10] <Capfan67> k3 Do you have a Mojang account (login with email) or a Legacy account (login with uesrname)?
#164 [23:10] <k3> i had a legacy but a few years ago i migrated it
#165 [23:10] <k3> I have the email to prove and everything
#166 [23:11] <Capfan67> k3, And you were able to create a new Mojang acount with the same email?
#167 [23:11] <k3> but the new password reset emails and all that stuff wont send
#168 [23:11] <k3> yeah!
#169 [23:11] <Capfan67> k3, That's worrisome, as if your account was stolen. Let's see if the name changed. What is your character name?
#170 [23:11] <k3> I did it because I thought it would say something like 'already in use' and give me another link to try
#171 [23:11] <k3> kate324
#172 [23:12] <Capfan67> k3, Did you change the name to zAlexhia in 2016?
#173 [23:12] <k3> because i thought maybe my account wasnt migrated but it was
#174 [23:12] <k3> no i didnt
#175 [23:12] <k3> i havent played for a few years
#176 [23:12] <Capfan67> k3, Then it would appear your account has been stolen: https://namemc.com/search?q=kate324
#177 [23:12] <k3> but my account was migrated in 2016
#178 [23:13] <k3> wtf
#179 [23:13] <k3> what do i do now
#180 [23:13] <Capfan67> k3, In this case, you'll need to contact Mojang Support:
#181 [23:13] <Capfan67> ??> k3 account/send-email
#182 [23:13] <Absol> k3: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#183 [23:13] <Absol> k3: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#184 [23:15] * k3 [webchat@cpe-121-208-138-47.cfui-cr-003.cha.qld.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#185 [23:43] * FoxHana [webchat@c-73-97-101-195.hsd1.wa.comcast.net] has joined #minecrafthelp
#186 [23:45] <FoxHana> Hey, question. Do Minecraft/Mojang accounts ever expire?
#187 [23:49] <Capfan67> FoxHana, Nope. They do not expire.
#188 [23:50] <FoxHana> Okay. I'm trying to get back an account I used... many, many years ago. Like, back in beta years ago? And I've reset the password, but it's still telling me it doesn't recognize the email or password, even though i just reset the password with the link it sent that email.
#189 [23:55] <FoxHana> Does updating your password just take some time to kick in?
#190 [23:55] <Capfan67> FoxHana, When you enter bad login information a few times, Mojang throttles your IP for 1 hour. Wait at least 1 hour without any attempts, then try again.
#191 [23:55] <Capfan67> FoxHana, As a test, you can disable the wifi on your mobile, and try logging into Mojang.com from your phone.
#192 [23:55] <FoxHana> well, that's unfortunate, but thank you
#193 [23:56] <FoxHana> i'll give that a shot
#194 [23:56] <Capfan67> FoxHana, Additionally, it could be malicious software on your PC blocking your login attempts. If you still cant get in after waiting, come back here and a helper can look for incompatible or malicious software that might cause the issue.