#1 [00:27] * aidan97 [webchat@107-204-240-158.lightspeed.fyvlar.sbcglobal.net] has joined #minecrafthelp
#2 [00:28] <aidan97> i can't log into my mojang account due to an invalid username or password and there doesn't seem to be an existing account under the only email i use
#3 [01:18] * Cake [webchat@60-240-2-162.tpgi.com.au] has joined #minecrafthelp
#4 [01:18] <Cake> hello
#5 [01:19] <Cake> bye
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#7 [01:39] * George [webchat@athedsl-4454878.home.otenet.gr] has joined #minecrafthelp
#8 [01:40] <George> when i open my minecraft launcher itt does not apear
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#14 [02:11] <Booker> Hello
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#22 [03:48] <WodakPL> Hello, please help. I took a break from minecraft for a few months, entering the miencraft launcher, unfortunately I forgot my e-mail and password only what I have is a nickname and proof of purchase on the pre-paid card
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#25 [04:21] * Darkidream [webchat@ice.145.client19.youtele.com] has joined #minecrafthelp
#26 [04:21] <Darkidream> i m getting this error
#27 [04:22] <Darkidream> https://paste.gg/p/anonymous/362c08e02fa443be8fa4023de9628e30/files/52483c30ce224a34bc9dc73174109e4f/raw
#28 [04:45] * kelr0nd [webchat@dynamicip-176-214-71-98.pppoe.yar.ertelecom.ru] has joined #minecrafthelp
#29 [04:56] <kelr0nd> hi there! guys, i have a problem with my launcher.
#30 [04:56] <kelr0nd> https://paste.gg/p/anonymous/c4aa517208d64c288094f16c1332e5d0 could you please help me with this?
#31 [05:33] * Stoxen [webchat@d-ptld-bng2-64-222-155-10.ngn.east.myfairpoint.net] has joined #minecrafthelp
#32 [05:34] <Stoxen> Hello?
#33 [05:37] <Stoxen> Well, I dont know if Im in the right place right now, but I'll spill the beans anyway, Ive owned Minecraft Xbox One edition for almost 2 years now, but I havent had internet, but I recently got it and Id like to play Minecraft with my friends, but I really dont want to have to shell out another 20 bucks, Is it still possible to get the Better Toget
#34 [05:37] <Stoxen> her update for free
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#43 [07:21] * SSDRAIN [webchat@c-71-227-44-245.hsd1.mi.comcast.net] has joined #minecrafthelp
#44 [07:23] <SSDRAIN> hello i need help with my minecraft when i try to load it it says game crash and closes and brings me back to the launcher
#45 [07:27] <Capfan67> SSDRAIN, Hi
#46 [07:27] <Capfan67> SSDRAIN, Does it give you an error number or description?
#47 [07:29] <SSDRAIN> Capfan67,yes it says error 65542
#48 [07:30] <Capfan67> SSDRAIN, Hmm.. Let's take a look at the log:
#49 [07:30] <Capfan67> ??> SSDRAIN launcher/log
#50 [07:30] <Absol> SSDRAIN: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#51 [07:34] <Capfan67> SSDRAIN, Now that I look, is the error: "GLFW error 65542: WGL: The driver does not appear to support OpenGL"?
#52 [07:35] <SSDRAIN> Capfam67 yes i just looked at that to i downloaded the game using exe should i use window instead
#53 [07:36] <Capfan67> SSDRAIN, That's a driver/graphics error. Let's look at your hardware and drivers.
#54 [07:36] <Capfan67> ??> SSDRAIN win/dxdiag
#55 [07:36] <Absol> SSDRAIN: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#56 [07:38] * Skelark [webchat@bl19-108-106.dsl.telepac.pt] has joined #minecrafthelp
#57 [07:38] <Skelark> Hi
#58 [07:38] <Skelark> I'm current doing a texture pack for myself
#59 [07:38] <Skelark> I'm playing with models and i have a simple question
#60 [07:39] <Andrio> ??> Skelark ask
#61 [07:39] <Absol> Skelark: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#62 [07:39] <Absol> Skelark: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#63 [07:39] <Skelark> what is more lag friednly? doing 2 diferent elements in a model or doing a big element in the models?
#64 [07:40] * Tunder [webchat@122-57-113-96-adsl.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#65 [07:40] <Andrio> I'd assume that more cubes means a more intensive to render model
#66 [07:41] <Skelark> So doing one big cube is better them doing 2 smaller cubes?
#67 [07:42] <Andrio> Is there a reason to use two smaller cubes?
#68 [07:43] <Skelark> not at all, after i made the 2 cubes i realize that i could do that with just one, so i was just wandering what would be better for performance
#69 [07:44] <Skelark> I will try to so and have the less possible number of cubes. Thanks for you help.
#70 [07:45] <Andrio> No problem
#71 [07:48] * SchwarzMagierHD [webchat@5-231-165-99.ktk-ip.de] has joined #minecrafthelp
#72 [07:48] * SchwarzMagierHD [webchat@5-231-165-99.ktk-ip.de] has quit. (Client Quit)
#73 [07:50] * SchwarzMagierHD [webchat@5-231-165-99.ktk-ip.de] has joined #minecrafthelp
#74 [07:52] <SchwarzMagierHD> Hello! I need help. I cannot log in. The error massage is: Could not connect to server. Please help me. Thx!
#75 [07:52] <Morpheus> SchwarzMagierHD, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#76 [07:53] <Morpheus> ??> SchwarzMagierHD tools/hjt
#77 [07:53] <Absol> SchwarzMagierHD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#78 [07:53] <Absol> SchwarzMagierHD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#79 [07:56] <SchwarzMagierHD> https://paste.ubuntu.com/p/7SMVkphNK5/
#80 [07:57] <Morpheus> ??> SchwarzMagierHD av/mcafee/uninstall
#81 [07:57] <Absol> SchwarzMagierHD: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#82 [07:59] * SchwarzMagierHD [webchat@5-231-165-99.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#83 [08:01] * SchwarzMagierHD [webchat@5-231-165-99.ktk-ip.de] has joined #minecrafthelp
#84 [08:03] <SchwarzMagierHD> Hello! I have do the Steps but if I startet the launcher and i presse the buttin: log in, the massage is: Cannot connect to the server.
#85 [08:03] <Morpheus> SchwarzMagierHD, Could you try disabling bullguard?
#86 [08:03] <SchwarzMagierHD> wait
#87 [08:04] <SchwarzMagierHD> what i disabling? Firewall ?
#88 [08:04] <Morpheus> SchwarzMagierHD, The whole AV if you can
#89 [08:05] <SchwarzMagierHD> what is av?
#90 [08:05] <Morpheus> SchwarzMagierHD, Antivirus
#91 [08:05] <SchwarzMagierHD> ok
#92 [08:05] <SchwarzMagierHD> I can do this
#93 [08:05] <SchwarzMagierHD> ok it is of
#94 [08:06] <Morpheus> SchwarzMagierHD, Alright. Give minecraft a try
#95 [08:06] <SchwarzMagierHD> ok I start Mc
#96 [08:09] * SchwarzMagierHD [webchat@5-231-165-99.ktk-ip.de] has joined #minecrafthelp
#97 [08:09] * Giuseppe [webchat@net-93-144-221-177.cust.dsl.teletu.it] has joined #minecrafthelp
#98 [08:09] <SchwarzMagierHD> The error came again.
#99 [08:09] <Morpheus> SchwarzMagierHD, Could you send another hijackthis log?
#100 [08:09] <Giuseppe> hi
#101 [08:09] <Giuseppe> i have to change my old email to my new one
#102 [08:10] <Morpheus> ??> Giuseppe account/reset-email
#103 [08:10] <Absol> Giuseppe: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#104 [08:11] <Giuseppe> but i have a problem
#105 [08:11] <Giuseppe> i can't access to my old email
#106 [08:11] <Morpheus> Giuseppe, In that case you'll need to contact mojang:
#107 [08:11] <SchwarzMagierHD> Morpheus where I can find it. I am sorry. I have clossed it.
#108 [08:11] <Morpheus> ??> Giuseppe account/send-email
#109 [08:11] <Absol> Giuseppe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#110 [08:11] <Absol> Giuseppe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#111 [08:11] <Morpheus> ??> SchwarzMagierHD tools/hjt
#112 [08:11] <Absol> SchwarzMagierHD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#113 [08:11] <Absol> SchwarzMagierHD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#114 [08:12] <SchwarzMagierHD> i have fonted it
#115 [08:12] <SchwarzMagierHD> here https://paste.ubuntu.com/p/gR3nQQrhm8/
#116 [08:12] <Giuseppe> Absol i have alredy contacted mojang but they sent me back to here
#117 [08:13] <Morpheus> Giuseppe, We can only help with technical problems here, you'll need to wait for their reply
#118 [08:13] <Morpheus> SchwarzMagierHD, It's still coming up with mcafee, can you follow the mcafee uninstall steps again?
#119 [08:14] <Giuseppe> Morpheus ah, okay, thanks, have a good day
#120 [08:14] <Morpheus> Giuseppe, You as well! Good luck :)
#121 [08:14] <Giuseppe> goodbye
#122 [08:14] <SchwarzMagierHD> I can run HiJackThis again because I have uninstall Mcafee
#123 [08:14] <SchwarzMagierHD> I can run HiJackThis again because I have uninstall Mcafee
#124 [08:14] * Giuseppe [webchat@net-93-144-221-177.cust.dsl.teletu.it] has left #minecrafthelp
#125 [08:15] <Morpheus> SchwarzMagierHD, I've got to dash, hopefully someone can hop in
#126 [08:18] <SchwarzMagierHD> Here is the new link: https://paste.ubuntu.com/p/9vpmskyQgP/
#127 [08:18] <tyteen4a03> SchwarzMagierHD: were you trying to connect to a multiplayer server?
#128 [08:20] <SchwarzMagierHD> No. I can not log in becas if I do this, thann came the massage: Cannot connect to the server
#129 [08:20] <SchwarzMagierHD> bacause
#130 [08:20] <tyteen4a03> SchwarzMagierHD: so you were trying to log into Minecraft?
#131 [08:21] <tyteen4a03> SchwarzMagierHD: try uninstalling BullGuard
#132 [08:21] <SchwarzMagierHD> Yes, in the launcher.
#133 [08:22] <SchwarzMagierHD> Shall i uninstalling BullGuard and installing it?
#134 [08:22] <tyteen4a03> SchwarzMagierHD: uninstall it and keep it uninstalled
#135 [08:23] <tyteen4a03> SchwarzMagierHD: uninstall BullGuard, restart and try MC again
#136 [08:23] <SchwarzMagierHD> ok i do this
#137 [08:27] <SchwarzMagierHD> i came the same error again
#138 [08:27] <tyteen4a03> SchwarzMagierHD: are you able to log into account.mojang.com/me?
#139 [08:28] <tyteen4a03> SchwarzMagierHD: you also need to restart
#140 [08:28] * Vex [webchat@151.62.158.199] has joined #minecrafthelp
#141 [08:28] <Vex> Hi, I can't connect to a minecraft server
#142 [08:28] * Vex is now known as Guest93633
#143 [08:29] <Guest93633> Hi, I can't connect to a minecraft server
#144 [08:30] * Guest93633 [webchat@151.62.158.199] has quit. (Client Quit)
#145 [08:30] <SchwarzMagierHD> tyteen4a03 i can not log in. but if i activate mobile daten on my smartphon, i can connect. Do you understand?
#146 [08:30] * Dave [webchat@c-174-49-96-32.hsd1.ga.comcast.net] has joined #minecrafthelp
#147 [08:30] <tyteen4a03> SchwarzMagierHD: are you in a school?
#148 [08:31] <SchwarzMagierHD> no at home on my commputer
#149 [08:31] * Dave is now known as Guest5312
#150 [08:31] * Guest5312 [webchat@c-174-49-96-32.hsd1.ga.comcast.net] has quit. (Client Quit)
#151 [08:31] <tyteen4a03> SchwarzMagierHD: so you are saying if you turn on your WiFi hotspot and have your computer connect to that, you can connect?
#152 [08:31] * Vernox [webchat@91-118-119-168.dsl.dynamic.surfer.at] has joined #minecrafthelp
#153 [08:32] <SchwarzMagierHD> tyteen4a03 i write on my pc and i have found, that i can connect, if i am not in my WLAN
#154 [08:33] <tyteen4a03> SchwarzMagierHD: are you using a VPN?
#155 [08:33] <SchwarzMagierHD> tyteen4a03 Where I can see it?
#156 [08:34] <tyteen4a03> SchwarzMagierHD: do you have control over the broadband you are using?
#157 [08:34] <SchwarzMagierHD> yes
#158 [08:35] <tyteen4a03> SchwarzMagierHD: who is your ISP?
#159 [08:36] <SchwarzMagierHD> what is ISP?
#160 [08:38] <Vernox> Hello, The problem is: When I go around in the world I have like 18FPS but when I stand still and look animals moving I have around 800FPS. This is not normal. I am running an 1080Ti and well enogh ram. There is no difference on vanilla or Optifine. I have installed the new 201 Java 64bit version and did change the settings javaw.exe destination. P
#161 [08:38] <Vernox> lease help
#162 [08:39] <Vernox> Also world loading or creating is taking ages. Chunk loading is probably at 2min each.
#163 [08:40] <Vernox> btw. I am running 1.8.9
#164 [08:41] <tyteen4a03> SchwarzMagierHD: internet service provider
#165 [08:41] <tyteen4a03> Vernox: we don't support old versions
#166 [08:42] <tyteen4a03> Vernox: are you able to replicate this on 1.13.2?
#167 [08:42] * somthingrandom [webchat@c-98-199-172-67.hsd1.tx.comcast.net] has joined #minecrafthelp
#168 [08:42] <Vernox> gimme a sec
#169 [08:42] <somthingrandom> hello
#170 [08:43] <somthingrandom> hello
#171 [08:43] <SchwarzMagierHD> tyteen4a03 KEVAG Telekom
#172 [08:43] <somthingrandom> i need some help
#173 [08:44] <somthingrandom> my minecraft keeps crashing
#174 [08:44] <tyteen4a03> somthingrandom: do you have a crash report?
#175 [08:44] <somthingrandom> idk
#176 [08:44] <tyteen4a03> SchwarzMagierHD: do you know your router's model?
#177 [08:44] <tyteen4a03> somthingrandom: when it crashes, what does it give you?
#178 [08:44] <somthingrandom> lemme see
#179 [08:45] <Vernox> @tyteen4a03 I dont have to problem in newer versions. sry. bye
#180 [08:45] <Vernox> @tyteen4a03 I dont have to problem in newer versions. sry. bye
#181 [08:45] * Vernox [webchat@91-118-119-168.dsl.dynamic.surfer.at] has left #minecrafthelp
#182 [08:45] <SchwarzMagierHD> tyteen4a03 yes. we have a repeater and a main router. what do you need
#183 [08:45] <tyteen4a03> SchwarzMagierHD: both would be good
#184 [08:46] <somthingrandom> ok now it wont even open
#185 [08:47] <SchwarzMagierHD> So, the main is Fritz!Box
#186 [08:47] <SchwarzMagierHD> oh sorry
#187 [08:47] * somthingrandom [webchat@c-98-199-172-67.hsd1.tx.comcast.net] has quit. (Client Quit)
#188 [08:47] <tyteen4a03> SchwarzMagierHD: do you know the model?
#189 [08:49] <SchwarzMagierHD> tyteen4a03 The main is Fritz!Box 6430 Cable and the repeater FRITZ!BoxFonWLAN7360SL
#190 [08:50] <tyteen4a03> SchwarzMagierHD: do you know the IP of the router?
#191 [08:50] <tyteen4a03> SchwarzMagierHD: it's usually 192.168.0.1 or 192.168.1.1
#192 [08:52] <SchwarzMagierHD> IPv4?
#193 [08:52] * Webchat255 [webchat@powered-by.xenosite.net] has joined #minecrafthelp
#194 [08:52] * Espercorn kicked Webchat255 from #minecrafthelp (Reason: ebchat255 :User is banned from this channel)
#195 [08:52] <tyteen4a03> SchwarzMagierHD: yes
#196 [08:54] <SchwarzMagierHD> shall i wrote the full Ipv4 in the challes
#197 [08:54] <tyteen4a03> SchwarzMagierHD: yes
#198 [08:55] <SchwarzMagierHD> 192.168.178.65
#199 [08:55] <tyteen4a03> SchwarzMagierHD: try 192.168.178.1
#200 [08:55] <tyteen4a03> SchwarzMagierHD: in your browser enter that ip address
#201 [08:56] <SchwarzMagierHD> and thann?
#202 [08:56] <tyteen4a03> SchwarzMagierHD: do you see a login screen?
#203 [08:56] <SchwarzMagierHD> yes and i have log in
#204 [08:58] <SchwarzMagierHD> and now?
#205 [09:00] * Ola0909 [webchat@dsl-tkubng12-54fb05-47.dhcp.inet.fi] has joined #minecrafthelp
#206 [09:00] <tyteen4a03> SchwarzMagierHD: do you see any settings related to VPN?
#207 [09:01] <Ola0909> can someone help me because my Minecraft dont wana play
#208 [09:02] <SchwarzMagierHD> @tyteen4a03 ?
#209 [09:02] <tyteen4a03> SchwarzMagierHD: can you provide a screenshot of what you are seeing right now
#210 [09:03] <SchwarzMagierHD> I can see the settings
#211 [09:03] <SchwarzMagierHD> what need you?
#212 [09:03] <tyteen4a03> SchwarzMagierHD: do you see any settings related to VPN?
#213 [09:03] <tyteen4a03> SchwarzMagierHD: or LISP
#214 [09:04] <SchwarzMagierHD> what is VPN and LISP?
#215 [09:05] <tyteen4a03> SchwarzMagierHD: doesn't matter - what matters is they need to be off
#216 [09:07] * SchwarzMagierHD [webchat@5-231-165-99.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#217 [09:07] * SchwarzMagierHD [webchat@5-231-165-99.ktk-ip.de] has joined #minecrafthelp
#218 [09:09] <SchwarzMagierHD> tyteen4a03
#219 [09:09] <SchwarzMagierHD> On the left side I can change to different categories
#220 [09:09] <tyteen4a03> SchwarzMagierHD: do you see anything like VPN?
#221 [09:10] <SchwarzMagierHD> ne
#222 [09:10] <SchwarzMagierHD> no
#223 [09:10] <SchwarzMagierHD> in with categorie i can see it?
#224 [09:11] <tyteen4a03> SchwarzMagierHD: can you provide a screenshot of the control panel?
#225 [09:12] <SchwarzMagierHD> how i can send a screen? drag and drop?
#226 [09:12] <tyteen4a03> ??> SchwarzMagierHD tools/teamviewer
#227 [09:12] <Absol> SchwarzMagierHD: Teamviewer is a remote access software, which enables other people to, with your permission, access your computer remotely and attempt to perform troubleshooting and diagnostics.
#228 [09:12] <Absol> SchwarzMagierHD: Teamviewer's website is here: https://www.teamviewer.com/en/index.aspx
#229 [09:12] <tyteen4a03> ??> SchwarzMagierHD tools/teamviewer/send-info
#230 [09:12] <Absol> SchwarzMagierHD: After you have downloaded and installed TeamViewer, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#231 [09:15] <SchwarzMagierHD> i have downloaded and install it. the screen open. what shall i do ?
#232 [09:15] <tyteen4a03> ??> SchwarzMagierHD tools/teamviewer/send-info
#233 [09:15] <Absol> SchwarzMagierHD: After you have downloaded and installed TeamViewer, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#234 [09:15] <tyteen4a03> SchwarzMagierHD: my name is tyteen4a03
#235 [09:16] * andy [webchat@c-65-34-174-4.hsd1.fl.comcast.net] has joined #minecrafthelp
#236 [09:17] <andy> hi good morning
#237 [09:17] <andy> i am concerned about my minecraft startup problem.
#238 [09:17] * mihael [webchat@93-141-190-80.adsl.net.t-com.hr] has joined #minecrafthelp
#239 [09:17] <mihael> Hello
#240 [09:18] <mihael> Guys I need help
#241 [09:18] <mihael> I ned to download Java, when I try to install it
#242 [09:18] <mihael> Nothing happens
#243 [09:18] <tyteen4a03> mihael: are you downloading Minecraft from minecraft.net?
#244 [09:18] <mihael> yeah
#245 [09:18] <SchwarzMagierHD> tyteen4a03 i have installed it and the programm open. what and wher shall i do what?
#246 [09:18] <tyteen4a03> mihael: and after you install it, nothing happens?
#247 [09:18] <tyteen4a03> ??> SchwarzMagierHD tools/teamviewer/send-info
#248 [09:18] <Absol> SchwarzMagierHD: After you have downloaded and installed TeamViewer, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#249 [09:18] <tyteen4a03> SchwarzMagierHD: ^
#250 [09:19] <mihael> I get in the launcher
#251 [09:19] <mihael> https://imgur.com/a/aEcjmWs
#252 [09:19] <mihael> this happens
#253 [09:19] <mihael> That is because I dont have Java
#254 [09:19] <mihael> But I cant install Java
#255 [09:19] <tyteen4a03> ??> mihael launcher/logh
#256 [09:19] <tyteen4a03> ??> mihael launcher/log
#257 [09:19] <andy> can someone help me with thiis problem i have
#258 [09:19] <Absol> mihael: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#259 [09:19] <andy> Minecraft Error the Game Crashed Whilst Initializing Game
#260 [09:20] <tyteen4a03> ??> andy launcher/log
#261 [09:20] <Absol> andy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#262 [09:20] <tyteen4a03> SchwarzMagierHD: is TeamViewer running?
#263 [09:20] <SchwarzMagierHD> yes
#264 [09:21] <tyteen4a03> SchwarzMagierHD: can you restart the computer and try running TeamViewer again
#265 [09:21] <SchwarzMagierHD> ok
#266 [09:21] * SchwarzMagierHD [webchat@5-231-165-99.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#267 [09:23] <mihael> https://paste.ubuntu.com/p/TxBshvcq2d/plain/
#268 [09:24] <tyteen4a03> ??> mihael win/reinst
#269 [09:24] <Absol> mihael: You may need to reinstall the locally installed files that Minecraft puts into place.
#270 [09:24] <Absol> mihael: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#271 [09:25] <mihael> tyteen4a03 yes I did reinstall windows
#272 [09:25] <tyteen4a03> mihael: no, follow the instructions above
#273 [09:25] <mihael> I have a problem with java
#274 [09:25] <mihael> Not minecraft
#275 [09:25] <tyteen4a03> mihael: the problem is not with Java
#276 [09:26] <tyteen4a03> ??> mihael scold/reverse-trolling
#277 [09:26] * SchwarzMagierHD [webchat@5-231-165-99.ktk-ip.de] has joined #minecrafthelp
#278 [09:26] <mihael> how so
#279 [09:26] <Absol> mihael: This is a community of people volunteering their time to offer technical support for a game which they enjoy, and wish to help others to be able to enjoy. We are here to help. We are not here to fool you or waste your time.
#280 [09:26] <Absol> mihael: We offer the best advice we have. Nothing other than experience is forcing us to offer any specific solutions; and nothing is forcing you to follow our advice if you don't like it.
#281 [09:26] <mihael> It is literally called Java edition
#282 [09:26] <tyteen4a03> mihael: Minecraft uses its own copy of Java by default
#283 [09:26] <mihael> ooh
#284 [09:26] * NewStark [webchat@lfbn-lyo-1-738-101.w90-119.abo.wanadoo.fr] has joined #minecrafthelp
#285 [09:26] <mihael> So what do I need to do
#286 [09:26] <tyteen4a03> ??> mihael win/reinst
#287 [09:26] <Absol> mihael: You may need to reinstall the locally installed files that Minecraft puts into place.
#288 [09:26] <Absol> mihael: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#289 [09:26] <tyteen4a03> ??> SchwarzMagierHD tools/teamviewer/send-info
#290 [09:26] <Absol> SchwarzMagierHD: After you have downloaded and installed TeamViewer, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#291 [09:26] <SchwarzMagierHD> tyteen4a03 I am back in 2 and a half our. Bye
#292 [09:27] <mihael> basically reinstall it
#293 [09:27] * SchwarzMagierHD [webchat@5-231-165-99.ktk-ip.de] has quit. (Client Quit)
#294 [09:27] <tyteen4a03> mihael: no, follow the instructions
#295 [09:27] <NewStark> Hi I have a big problem with the launcher, when I press the "Play" button the launcher reopens and says the game crashed, it doesn't give me any crashlogs or anything
#296 [09:28] <tyteen4a03> ??> NewStark launcher/log
#297 [09:28] <Absol> NewStark: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#298 [09:28] <NewStark> alright thanks
#299 [09:29] <NewStark> https://paste.ubuntu.com/p/2JcPHNRMDt/
#300 [09:29] <tyteen4a03> ??> NewStark tools/hjt
#301 [09:29] <Absol> NewStark: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#302 [09:29] <Absol> NewStark: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#303 [09:30] * dukefermen [webchat@162.62.151.186.static.intelnet.net.gt] has joined #minecrafthelp
#304 [09:30] <dukefermen> Hello
#305 [09:30] * andy [webchat@c-65-34-174-4.hsd1.fl.comcast.net] has joined #minecrafthelp
#306 [09:30] <andy> can someone help me with my problem
#307 [09:31] <NewStark> https://paste.ubuntu.com/p/YwmXDw7wyS/
#308 [09:31] <tyteen4a03> ??> andy launcher/log
#309 [09:31] <Absol> andy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#310 [09:31] <tyteen4a03> ??> NewStark win/!
#311 [09:32] <Absol> NewStark: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#312 [09:32] <Absol> NewStark: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#313 [09:32] <NewStark> Oh really ? Because I put a "é" ?
#314 [09:32] <tyteen4a03> NewStark: yes
#315 [09:32] <NewStark> I understand now thank you, I'll try the solution and come back
#316 [09:32] <andy> Cli
#317 [09:32] <andy> how do i post the log
#318 [09:32] <tyteen4a03> ??> andy paste
#319 [09:32] <Absol> andy: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#320 [09:33] <dukefermen> I have an issue. I just bought and downloaded minecraft. But I made a huge mistake and tought that the window 10 minecraft version was the same as the JAVA version. I spent some time playing it on windows 10 and the game sucks. It does not behave the same as the java version. I wanted to see if there is a chance of getting a refund and buying and d
#321 [09:33] <dukefermen> ownloading the java version.
#322 [09:33] <andy> https://paste.gg/p/anonymous/7469a319c3ef48b8b0d671d65b68bebf
#323 [09:34] <tyteen4a03> dukefermen: you may be able to get a refund with the Windows store depending on how long you've bought it for, but it is unlikely
#324 [09:34] <tyteen4a03> ??> andy win/dxdiag
#325 [09:34] <Absol> andy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#326 [09:35] <andy> i did that already
#327 [09:35] <tyteen4a03> andy: do you have the dxdiag log?
#328 [09:35] <andy> yes
#329 [09:35] <tyteen4a03> andy: we'll need it
#330 [09:35] <andy> https://paste.ubuntu.com/p/tsv6hrPnRd/
#331 [09:36] * Luke [webchat@c-98-245-70-173.hsd1.co.comcast.net] has joined #minecrafthelp
#332 [09:36] <Luke> Hello?
#333 [09:36] <tyteen4a03> andy: install the Adrenalin 2019 Edition 19.3.3 Optional here: https://www.amd.com/en/support/graphics/radeon-400-series/radeon-rx-400-series/radeon-rx-460
#334 [09:36] <tyteen4a03> hi Luke
#335 [09:37] <Luke> I can't access my minecraft account but I have purchased it awhile ago
#336 [09:37] <tyteen4a03> Luke: what happens when you try?
#337 [09:38] * Ping [webchat@ppp-171-97-106-149.revip8.asianet.co.th] has joined #minecrafthelp
#338 [09:39] * TTuCu4 [webchat@37-147-109-220.broadband.corbina.ru] has joined #minecrafthelp
#339 [09:39] <TTuCu4> In 2018 I bought a minecraft account. I changed my email, password, security questions. But after a few months I notice that I can only play in demo mode! Horrified, I log into my account and see that I have not bought minecraft. I go to the statistics and see two identical accounts, but with different nicknames. I can't understand. Was I hacked or
#340 [09:39] <TTuCu4> was there a big mistake?
#341 [09:40] <Ping> When I opened the launcher and downloaded a new files.it always say error
#342 [09:41] * Luke [webchat@c-98-245-70-173.hsd1.co.comcast.net] has quit. (Client Quit)
#343 [09:41] <tyteen4a03> ??> TTuCu4 account/send-email
#344 [09:41] <Absol> TTuCu4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#345 [09:41] <Absol> TTuCu4: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#346 [09:41] <tyteen4a03> ??> Ping launcher/log
#347 [09:41] <Absol> Ping: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#348 [09:43] <mihael> the same error keeps happening
#349 [09:43] <mihael> https://imgur.com/a/rJ23Dnp
#350 [09:44] * dukefermen [webchat@162.62.151.186.static.intelnet.net.gt] has quit. (Quit: webchat.esper.net)
#351 [09:46] <tyteen4a03> ??> mihael launcher/log
#352 [09:46] <Absol> mihael: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#353 [09:46] <tyteen4a03> mihael: and:
#354 [09:46] <tyteen4a03> ??> mihael tools/hjt
#355 [09:46] <Absol> mihael: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#356 [09:46] <Absol> mihael: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#357 [09:47] <mihael> https://paste.ubuntu.com/p/BM8tztzPxq/plain/
#358 [09:47] * andy [webchat@c-65-34-174-4.hsd1.fl.comcast.net] has joined #minecrafthelp
#359 [09:47] <andy> I updated my drivers and still doesn't work
#360 [09:48] <tyteen4a03> andy: what is the error message now?
#361 [09:48] <andy> gives me the same error
#362 [09:48] <tyteen4a03> ??> andy launcher/log
#363 [09:48] <Absol> andy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#364 [09:48] <andy> the game crashed whitlist unexpectef error
#365 [09:48] <mihael> https://imgur.com/a/d5Xqjkw
#366 [09:48] <mihael> yeah dude cant run hijackit
#367 [09:49] <tyteen4a03> mihael: are you running the program as Administrator?
#368 [09:49] <mihael> yes
#369 [09:49] <andy> https://paste.gg/p/anonymous/26d2b6a887284428894bb68d9cd71ce2
#370 [09:50] <tyteen4a03> ??> andy win/dxdiag
#371 [09:50] <Absol> andy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#372 [09:50] <tyteen4a03> ??> mihael win/sfc
#373 [09:50] <Absol> mihael: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#374 [09:50] <Absol> mihael: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#375 [09:51] <andy> https://paste.ubuntu.com/p/G69HDsxj9Q/
#376 [09:52] <tyteen4a03> andy: did you restart after installing the driver?
#377 [09:52] <andy> yes
#378 [09:52] <tyteen4a03> ??> andy win/reinst
#379 [09:52] <Absol> andy: You may need to reinstall the locally installed files that Minecraft puts into place.
#380 [09:52] <Absol> andy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#381 [09:53] <andy> what is a win/reins?
#382 [09:53] <tyteen4a03> andy: follow the instructions below that
#383 [09:53] <andy> what are the saves directory?
#384 [09:53] <tyteen4a03> andy: that's the folder for the worlds
#385 [09:54] <andy> i am using Minecraft
#386 [09:55] <andy> thank you
#387 [09:55] <tyteen4a03> mihael: I have to go - somebody should be able to continue with your problem
#388 [09:56] * M101101 [webchat@212.58.120.48] has joined #minecrafthelp
#389 [09:57] * TTuCu4 [webchat@37-147-109-220.broadband.corbina.ru] has quit. (Quit: webchat.esper.net)
#390 [09:57] <andy> i need help again
#391 [09:59] * huh [webchat@pool-173-79-20-83.washdc.fios.verizon.net] has joined #minecrafthelp
#392 [09:59] <andy> i have the same error.
#393 [09:59] <M101101> hello I don't know why but I can not connect to my server using the IP I get from google. I've done the port forwarding part correctly with no issues. I can join with my ipv4 address just fine as well.
#394 [10:00] <huh> How do I fix the "io.netty.channel.abstractchannel$annotatedconnectexception: Connection refused: no further information" ?
#395 [10:00] <M101101> Do I really need to use hamachi? I have no antiviruses that stop the server from working in any way.
#396 [10:00] <andy> i need help
#397 [10:00] <andy> https://paste.gg/p/anonymous/ed3d7ccf60934649a6ee26d41e161945
#398 [10:01] <andy> this is my Minecraft log
#399 [10:01] <huh> I am only able to join Hypixel but every other server ends up with this message "io.netty.channel.abstractchannel$annotatedconnectexception: Connection refused: no further information"
#400 [10:03] * NewStark [webchat@lfbn-lyo-1-738-101.w90-119.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
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#402 [10:07] * Martina [webchat@190-178-66-191.speedy.com.ar] has joined #minecrafthelp
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#405 [10:10] <Martina> Hi! I uninstalled Minecraft from my sun's tablet (cause he installed a mod that did not allow to login) and when reinstalled Minecraft and logged back, we were assigned a new gamertag instead of having the old one (Sonic el erizo) my sun had create when we first installed Minecraft. Is there a way to recover the old gamertag and all things he had c
#406 [10:10] <Martina> reated in his world?
#407 [10:10] <Morpheus> ??> Martina bedrock/support
#408 [10:11] <Absol> Martina: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#409 [10:14] * Martina [webchat@190-178-66-191.speedy.com.ar] has quit. (Quit: webchat.esper.net)
#410 [10:19] * Nik [webchat@BSN-126-128-71.dynamic.siol.net] has joined #minecrafthelp
#411 [10:19] <Nik> Hy
#412 [10:20] <Morpheus> Nik, Hey, how can we help?
#413 [10:22] * kelr0nd [webchat@dynamicip-176-214-71-98.pppoe.yar.ertelecom.ru] has joined #minecrafthelp
#414 [10:23] <Nik> YES!!!!!!!!!!!!!
#415 [10:25] <Morpheus> Nik, ?/
#416 [10:25] <Morpheus> ??*
#417 [10:25] <Nik> I can't play minecraft
#418 [10:25] <Nik> write me error :(
#419 [10:25] <Morpheus> Nik, What's the error it gives you?
#420 [10:26] <Nik> unable to play ditectory
#421 [10:27] <Morpheus> Nik, Is that the exact error?
#422 [10:27] <Nik> Hello!!!
#423 [10:27] <Morpheus> Nik, Hi...
#424 [10:28] <Nik> Y
#425 [10:28] <Nik> E
#426 [10:28] <Nik> S
#427 [10:28] <Nik> YES
#428 [10:28] <Nik> !!!
#429 [10:28] <Morpheus> What's the exact error?
#430 [10:30] * Ping [webchat@ppp-171-97-106-149.revip8.asianet.co.th] has quit. (Quit: webchat.esper.net)
#431 [10:33] * Aminah28 [webchat@104-9-106-5.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#432 [10:35] <Aminah28> Hi, So I bought the game and i didn't get a conformation email and it still charged my account.
#433 [10:35] <Morpheus> ??> Aminah28 account/resend-email
#434 [10:35] <Absol> Aminah28: Click here to have Mojang resend the verification email: https://account.mojang.com/me/resendVerifyEmail
#435 [10:36] <Aminah28> But it says i don't have the game.
#436 [10:36] <Morpheus> Aminah28, In that case you'll need to contact mojang
#437 [10:36] <Morpheus> ??> Aminah28 account/send-email
#438 [10:36] <Absol> Aminah28: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#439 [10:36] <Absol> Aminah28: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#440 [10:36] <Aminah28> I did.
#441 [10:36] <Aminah28> Ok thanks for your help.
#442 [10:36] <Morpheus> Aminah28, No problem. Good luck!
#443 [10:37] * Aminah28 [webchat@104-9-106-5.lightspeed.miamfl.sbcglobal.net] has quit. (Client Quit)
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#445 [10:44] * Dylan [webchat@cpc118488-heck8-2-0-cust4.4-1.cable.virginm.net] has joined #minecrafthelp
#446 [10:45] <Dylan> Hi, I log into my account and when i try to run minecraft nothing shows up. Can you help me
#447 [10:45] <Morpheus> Dylan, When you launch MC, does it show up on your taskbar?
#448 [10:46] <Dylan> No it doesn't show anything
#449 [10:56] * Webchat400 [webchat@193.8.ftth.classcom.pl] has joined #minecrafthelp
#450 [10:56] * Espercorn kicked Webchat400 from #minecrafthelp (Reason: ebchat400 :Banned: Please use your Minecraft name / nickname to enter the chat.)
#451 [11:06] * SprinterSam [webchat@79-71-64-69.dynamic.dsl.as9105.com] has joined #minecrafthelp
#452 [11:08] <SprinterSam> Hi, I am having trouble starting Minecraft. Whenever I start it from the launcher, it says "Error, unable to save download". can I have some help pls
#453 [11:08] <Morpheus> SprinterSam, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#454 [11:08] <Morpheus> ??> SprinterSam tools/hjt
#455 [11:08] <Absol> SprinterSam: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#456 [11:08] <Absol> SprinterSam: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#457 [11:09] * jan4 [webchat@dslb-188-101-217-001.188.101.pools.vodafone-ip.de] has joined #minecrafthelp
#458 [11:09] <jan4> icant
#459 [11:09] <Morpheus> jan4, Hey. What's the issue?
#460 [11:12] <jan4> I can't log into my account or only the demoversion is too easy for me. I bought the full version half a year ago. And now can only play the demo
#461 [11:12] <SprinterSam> https://paste.ubuntu.com/p/BbdQRNPrTT/
#462 [11:12] <Morpheus> jan4, Log out of the launcher, close the launcher. Open it back up and log back in
#463 [11:12] <SprinterSam> I think I've done it right
#464 [11:13] <Morpheus> ??> SprinterSam av/adwcleaner
#465 [11:13] <Absol> SprinterSam: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#466 [11:13] <Absol> SprinterSam: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#467 [11:13] <Morpheus> Also disable hotspotshield :)
#468 [11:13] <SprinterSam> ok ty, gimme a sec
#469 [11:15] * SprinterSam [webchat@79-71-64-69.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#470 [11:18] * SprinterSam [webchat@79-71-64-69.dynamic.dsl.as9105.com] has joined #minecrafthelp
#471 [11:18] <SprinterSam> Hi Morpheus, I did the antivirus software and restarted my computer
#472 [11:19] <Morpheus> SprinterSam, Hey. See if minecraft will download that file now
#473 [11:19] * SprinterSam [webchat@79-71-64-69.dynamic.dsl.as9105.com] has quit. (Client Quit)
#474 [11:20] <jan4> I bought it with a gift card half a year ago and I can sign up but it says I have to have to make it up again
#475 [11:20] <Morpheus> ??> jan4 account/send-email
#476 [11:20] <Absol> jan4: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#477 [11:20] <Absol> jan4: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#478 [11:23] * SprinterSam [webchat@209.126.90.184] has joined #minecrafthelp
#479 [11:23] * SprinterSam [webchat@209.126.90.184] has quit. (Network ban)
#480 [11:23] <Morpheus> O what happened
#481 [11:24] <Morpheus> They must have annoyed someone
#482 [11:30] * corbin [webchat@97-117-117-209.slkc.qwest.net] has joined #minecrafthelp
#483 [11:31] * corbin [webchat@97-117-117-209.slkc.qwest.net] has quit. (Client Quit)
#484 [12:01] * morphee [webchat@106.201.58.212] has joined #minecrafthelp
#485 [12:01] <morphee> Hi
#486 [12:02] * spess [webchat@cpc152335-sotn17-2-0-cust232.15-1.cable.virginm.net] has joined #minecrafthelp
#487 [12:03] <morphee> i have purchased minecraft through oculus, but not able to log in online and access
#488 [12:04] <spess> hello i cant connect to a server it keeps saying io.netty.AbstractChannel$AnnotatedConnectException
#489 [12:04] * josh9 [webchat@173-18-57-149.client.mchsi.com] has joined #minecrafthelp
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#491 [12:09] * Jazz [webchat@c-71-193-160-32.hsd1.or.comcast.net] has joined #minecrafthelp
#492 [12:10] <Jazz> I lost my account and would like help
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#497 [12:36] * nettyerror [webchat@c-67-180-0-167.hsd1.ca.comcast.net] has joined #minecrafthelp
#498 [12:37] <nettyerror> I need help solving connecting to LAN networks and the io.netty.channel
#499 [12:37] <nettyerror> error*
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#502 [12:46] <SandoGamer> how can play mincraft with my computer?
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#509 [12:57] <King_Dempsey> can not download 1.13.2 latest version. Any advice?
#510 [13:00] * pascal [webchat@p508DBBA2.dip0.t-ipconnect.de] has joined #minecrafthelp
#511 [13:01] <pascal> i have a error
#512 [13:11] * ivy_p [webchat@cpe-184-57-49-41.columbus.res.rr.com] has joined #minecrafthelp
#513 [13:19] <ivy_p> Hi, I purchased Minecraft in 2012 and haven't played it in quite some time. I wanted to get back into it so I tried logging in on the website but it didn't have my account info - that is I was able to create a new Mojang account with the email I used for my minecraft account, meaning that my email wasn't linked to an existing account. I can't find
#514 [13:19] <ivy_p> any purchase history with a transaction ID, but I do have an email from Mojang stating that they migrated my account. I have an old .minecraft folder on my computer that has a launcher_profiles.json file. I was wondering if its possible to somehow use the data in that file to recover the account?
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#519 [13:34] * kjarvisk79 [webchat@c-98-246-51-150.hsd1.or.comcast.net] has joined #minecrafthelp
#520 [13:35] <kjarvisk79> I have sent many requests for a password reset, but they never arrive. This has been going on for a few weeks now.
#521 [13:37] <Capfan67> kjarvisk79, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#522 [13:37] * AI [webchat@c-76-111-244-25.hsd1.fl.comcast.net] has joined #minecrafthelp
#523 [13:37] <Capfan67> kjarvisk79, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#524 [13:37] <Capfan67> ??> kjarvisk79 account/send-email
#525 [13:37] <Absol> kjarvisk79: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#526 [13:37] <Absol> kjarvisk79: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#527 [13:37] * AI [webchat@c-76-111-244-25.hsd1.fl.comcast.net] has quit. (Client Quit)
#528 [13:38] <kjarvisk79> I have tried that, they never responded to my support request.
#529 [13:38] * ivy_p [webchat@cpe-184-57-49-41.columbus.res.rr.com] has joined #minecrafthelp
#530 [13:38] <kjarvisk79> And March 4th wsa a couple weeks ago.
#531 [13:40] <Capfan67> kjarvisk79, On what date did you submit your request?
#532 [13:40] * ivy_p [webchat@cpe-184-57-49-41.columbus.res.rr.com] has quit. (Client Quit)
#533 [13:41] <kjarvisk79> On March 16th. Case #2638035.
#534 [13:41] <Capfan67> kjarvisk79, You have some time to wait. See the link provided.
#535 [13:43] <kjarvisk79> So what I might get access back in a month or later. That is unbelievably slow.
#536 [13:45] <Capfan67> kjarvisk79, Their running over 3 weeks behind realtime, at the moment.
#537 [13:46] <Capfan67> kjarvisk79, THey update that page each day (during the work week). You can monitor that page for progress.
#538 [13:49] <kjarvisk79> The only thing suspicious would be that I have not logged in for years. You can't just send a reset link like literally every other company in the world would do?
#539 [13:49] <kelr0nd> hi guys! when i launch minecraft nothing happens. but the launcher shows up in my taskbar. there are erros in logs: 0636:ERROR:mf_helpers.cc(12)] Error in dxva_video_decode_accelerator_win.cc on line 345
#540 [13:49] <kelr0nd> [0330/150636:ERROR:browser_gpu_channel_host_factory.cc(125)] Failed to create channel. could you help me with this?
#541 [13:49] <Capfan67> kjarvisk79, Not getting the system email indicates the account is locked.
#542 [13:50] * Voyager1` [webchat@114-115-74-65.gci.net] has joined #minecrafthelp
#543 [13:51] <Voyager1`> hello I cannot open any worlds on minecraftt a messages shows "unable to save download. step2.ogg" what do I do
#544 [13:52] <kjarvisk79> Thanks for no help at all and ridiculously slow service if I get any at all. 3 weeks behind...you guys need to get it together.
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#546 [14:00] * HylianLink5 [webchat@184-091-142-248.res.spectrum.com] has joined #minecrafthelp
#547 [14:01] * Martina [webchat@190-178-86-165.speedy.com.ar] has joined #minecrafthelp
#548 [14:01] <HylianLink5> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#549 [14:01] <HylianLink5> how do i fix this ?
#550 [14:01] <Martina> Do you know if there is a forum where I can ask for help for Minecraft issues if it is installed in a tablet? (Android)
#551 [14:02] <HylianLink5> does anybody know how to fix io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#552 [14:04] <HylianLink5> @Martina i dont know
#553 [14:06] * King_Dempsey [webchat@host-84-13-58-217.opaltelecom.net] has quit. (Quit: webchat.esper.net)
#554 [14:12] <HylianLink5> does anybody know how to fix io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#555 [14:16] * Damian [webchat@cpe-107-10-225-164.neo.res.rr.com] has joined #minecrafthelp
#556 [14:16] <Damian> I cannot log into my minecraft mojang account on my computer, but for some reason I can on my phone
#557 [14:16] <Damian> I need to re download the launcher but since I cant login on my pc I cant
#558 [14:20] <Damian> is anyone here
#559 [14:33] * andy [webchat@c-65-34-174-4.hsd1.fl.comcast.net] has joined #minecrafthelp
#560 [14:33] <andy> can someone help me with why i cant maximize my Minecraft without it crashing
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#562 [14:45] <kelr0nd> can someone help me with my issue?
#563 [14:51] * K [webchat@02dc06c4.bb.sky.com] has joined #minecrafthelp
#564 [14:51] <K> I can't download Minecraft on my laptop, and I don't know why? I've purchased it and everything.
#565 [14:53] * K [webchat@02dc06c4.bb.sky.com] has quit. (Client Quit)
#566 [14:54] * shanfps [webchat@097-106-017-233.res.spectrum.com] has joined #minecrafthelp
#567 [14:54] <shanfps> hello
#568 [14:57] <shanfps> my minecraft wont let me login, I've logged in on 2 other computers in my house fine but not my personal computer
#569 [14:57] <shanfps> and i need help
#570 [15:02] * Martina [webchat@190-178-86-165.speedy.com.ar] has quit. (Quit: webchat.esper.net)
#571 [15:04] <Damian> shanfps same with me
#572 [15:05] <shanfps> Damian hopefully someone helps us lol
#573 [15:07] <Damian> lol
#574 [15:08] <Damian> shanfps when you click login nothing happens right?
#575 [15:10] <shanfps> yep
#576 [15:17] <HylianLink5> i have been here for like an hour and nobody showed up
#577 [15:18] * kelr0nd [webchat@dynamicip-176-214-71-98.pppoe.yar.ertelecom.ru] has quit. (Quit: webchat.esper.net)
#578 [15:21] * mihael [webchat@93-141-169-69.adsl.net.t-com.hr] has joined #minecrafthelp
#579 [15:21] <mihael> Hey
#580 [15:21] <mihael> I have been here
#581 [15:21] <mihael> and was told to screenshot this
#582 [15:21] <mihael> https://imgur.com/a/j49aIgV
#583 [15:22] <shanfps> i just need help
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#585 [15:32] * ZeNyfh [webchat@5ad4ff45.bb.sky.com] has joined #minecrafthelp
#586 [15:35] <ZeNyfh> I no longer have access to my email account that's linked to my mojang account and cannot restore the email which means that I cannot restore my mojang account. Is there anything that I can do to get my mojang account back?
#587 [15:36] * Adrian [webchat@5e04c375.bb.isp.sky.com] has joined #minecrafthelp
#588 [15:37] <Adrian> Hello guys, I migated my account yesterday, but when I log on my account to play today, I can only play the demo mode? any help?
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#595 [15:47] <Guest68984> what do you do when you are stuck in the "placing order.." loading screen
#596 [15:52] * puffin [webchat@c-98-202-162-170.hsd1.ut.comcast.net] has joined #minecrafthelp
#597 [15:53] <puffin> I'm having problems with the io.netty.channel.AbstractChannel$AnnotatedConnectException error
#598 [16:01] * puffin [webchat@c-98-202-162-170.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
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#600 [16:14] * shanfps [webchat@097-106-017-233.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#601 [16:17] <cheeks> I bought an xbox with the Minecraft bundle, however I added my daughter (she is 6) to my family account for her to have her own gamertag and she went to play Minecraft and none of the worlds we bought are on hers?? she is so upset about this, can someone give me advice on what I can try
#602 [16:24] * Nomad [webchat@vlgdpq0609w-lp130-05-70-53-255-246.dsl.bell.ca] has joined #minecrafthelp
#603 [16:24] <Nomad> hi id like some help with somethin
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#605 [16:28] <xfbi> hy
#606 [16:28] * Adrian [webchat@5e04c375.bb.isp.sky.com] has quit. (Quit: webchat.esper.net)
#607 [16:29] <xfbi> please i need some help
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#609 [16:29] <xfbi> can i change my name to this name UY
#610 [16:30] <xfbi> my ing now is ; xFBI
#611 [16:30] <xfbi> i want to change it to this name XO
#612 [16:31] <xfbi> GreyBot hy
#613 [16:31] <xfbi> GreyBot i need some help
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#619 [16:43] <kelr0nd> hi, is anyone here?
#620 [16:55] * IgWannA [webchat@cpc110777-lewi20-2-0-cust125.2-4.cable.virginm.net] has joined #minecrafthelp
#621 [16:56] <IgWannA> Hi, I bought Minecraft years ago and trying to login to download it, but it seems my account has disappeared
#622 [16:56] <Damian> UgWanna it didnt
#623 [16:56] <Damian> its glicthed I think
#624 [16:56] <IgWannA> It said the account has already been migrated, but when I try password reset, I didn't get an email. Then it let me create a new account with that email, so it's like my account was deleted?
#625 [17:00] <IgWannA> Now I think my account has been hacked... Who should I contact?
#626 [17:04] <Damian> well, there should be people helping out but they are busy i guess
#627 [17:05] <IgWannA> It's okay I just sent a support message
#628 [17:05] <IgWannA> Thanks
#629 [17:12] * cheeks [webchat@cpe-75-180-50-210.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#630 [17:16] * chocolatemilk [webchat@41.142.143.4] has joined #minecrafthelp
#631 [17:16] <chocolatemilk> i cant enter a server
#632 [17:16] <chocolatemilk> i get : io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#633 [17:21] * Ruffy [webchat@66-188-206-137.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#634 [17:22] <Ruffy> "could not invite the provided name" for a realm
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#636 [17:37] * Axel10Endercat [webchat@reverse-195-135-249-46.digimobil.es] has joined #minecrafthelp
#637 [17:38] <Axel10Endercat> Hey, my minecraft wont start because it says basically that it couldnt reach for an archive in the temp folder, or it may have been hurt
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#640 [17:44] * Damian [webchat@cpe-107-10-225-164.neo.res.rr.com] has joined #minecrafthelp
#641 [17:45] <Damian> I need help, I cannot log into my minecraft on my pc, but i can on my phone
#642 [17:45] * Axel10Endercat [webchat@reverse-195-135-249-46.digimobil.es] has joined #minecrafthelp
#643 [17:45] <Damian> i need to do it on my pc so i can actually download the laucnher
#644 [17:45] <Axel10Endercat> sorry i exited accidentally, where u talking to me?
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#647 [17:54] * Chase [webchat@75-134-179-13.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#648 [17:54] <Chase> hello
#649 [17:58] <Chase> i need help
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#658 [18:09] * Shane [webchat@174-082-210-060.dhcp.chtrptr.net] has joined #minecrafthelp
#659 [18:09] <Shane> Updated to 1.13.2 Now getting black screen with noise after it loads
#660 [18:14] <HylianLink5> i need help does anybody know how to fix io.netty.channel.abstractchannel$annotatedconnectexception connection timed out
#661 [18:42] * Lord_of_Life_ [~Lord@77.28.167.237] has joined #minecrafthelp
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#665 [18:51] * camort [webchat@184-170-166-154.fshrinaa.metronetinc.net] has joined #minecrafthelp
#666 [18:52] <camort> i am having an issue with my minecraft 1.13.2 crashing on the mojang screen
#667 [19:38] * Zach [webchat@71-222-145-37.albq.qwest.net] has joined #minecrafthelp
#668 [19:39] * Zach is now known as Guest51833
#669 [19:40] <Guest51833> Hello, I think i bought the wrong version of minecraft, I've been trying to cross platform play with the boys but I need to sign into xbox to join them, and the java edition doesn't offer this :((( what should i do
#670 [20:05] * Zach [webchat@71-222-145-37.albq.qwest.net] has joined #minecrafthelp
#671 [20:05] <Zach> hello?
#672 [20:05] * Zach is now known as Guest11286
#673 [20:06] <Guest11286> I need help with my version of pc minecraft, with crossplatform
#674 [20:08] <Guest11286> please i just need help figuring this out and it seems the minecraft support is dead weight
#675 [20:46] * Han_Dal [webchat@211.108.77.113] has joined #minecrafthelp
#676 [20:46] <Han_Dal> hi
#677 [20:46] <Han_Dal> #minecrafthelp
#678 [20:47] <Han_Dal> I don't remember my security question
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#681 [21:22] * Charlie_Hooker [webchat@cblmdm170-253-187-125.maxxsouthbb.net] has joined #minecrafthelp
#682 [21:22] <Charlie_Hooker> hi
#683 [21:23] <Charlie_Hooker> I dont have accuses to my email assocaited to my mojang account, so Im having trouble resetting the password for my account
#684 [21:23] <Charlie_Hooker> is there any way to recover my account?
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#687 [21:33] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#688 [21:33] * Tunder [webchat@122-57-113-96-adsl.sparkbb.co.nz] has joined #minecrafthelp
#689 [21:34] <Tunder> hi im having a problem trying to host a lan server with a computer right next to me it doesnt show up in multiplayer servers and when i connect via ip address this error code comes up: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused:
#690 [21:37] * Gavin [webchat@192.sub-174-221-5.myvzw.com] has joined #minecrafthelp
#691 [21:39] <Gavin> Hello. I just recently bought minecraft java edition and have downloaded the installer. I made a completely new email and account for this. When I open the installer, I get a "Could not connect to server" message everytime. I'm certain my email and password are correct and my internet is stable. Any fix to this?
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#695 [21:49] * tim8 [webchat@CPEf81d0faf6323-CMf81d0faf6320.cpe.net.cable.rogers.com] has joined #minecrafthelp
#696 [21:50] <tim8> i cannot join any lan worlds
#697 [21:50] * tim8 [webchat@CPEf81d0faf6323-CMf81d0faf6320.cpe.net.cable.rogers.com] has quit. (Client Quit)
#698 [22:07] * meanwhile [webchat@dynamic-24-42-177-220.knology.net] has joined #minecrafthelp
#699 [22:07] <meanwhile> my minecraft wont launch past the launcher i keep getting some opengl error anyone know wassup
#700 [22:10] * Davis [webchat@50-83-154-206.client.mchsi.com] has joined #minecrafthelp
#701 [22:11] <Davis> I have requested a refund and it says I can only refund it within 15 days... so if the wait time for the request is more than 15 days can I still get a refund?
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#705 [22:21] <Oni> I've been having this issue where I cannot connect pass the login screen, i've tried reinstalling the game, flushing my DNS,IP, restarting my pc.. I keep getting the 'Could not connect to server" message. Any idea how I can get past this to play the game?
#706 [22:22] <Foogles> Hello, I am running Java version of MC 1.13.2 on Windows 10 and started getting an issue today where I time out connecting to servers on "Loading Terrain" after a minute or so. No matter what server I go to, I cannot connect. On my own server console I can see that my character connects and logs in, but the client never loads the terrain>
#707 [22:22] <Foogles> I have tried restarting computer, uninstalling/reinstalling mc, reducing render distance to 4... any other suggestions?
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#717 [23:13] <drew1> i keep getting this thing when i try to connect to my friend io.netty.channel.abstractchannel$annotatedconnectexception what can i do to fix this
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#719 [23:49] <lingeringhigh> Hello, I've reset my password but I still get a "Unknown e-mail address or password" error. Any help would be appreciated, thanks.