#1 [00:04] * conner [webchat@76-219-253-155.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#2 [00:05] <conner> hi im having issues with getting on to my account. every time minecraft loads up it says error, unable to download. what do i do?
#3 [00:05] <CapFan67> ??> conner error/download
#4 [00:05] <Absol> conner: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#5 [00:13] <conner> now when i upload the game it goes past the unable to save download tab but is now saying "unexpected game crash"
#6 [00:13] <CapFan67> conner, Do you see an error number or description, or just "not responding"?
#7 [00:14] * FLYINGWARRIOR [webchat@S0106a456ccdbf4de.vc.shawcable.net] has joined #minecrafthelp
#8 [00:14] <FLYINGWARRIOR> hello
#9 [00:14] <CapFan67> Hi
#10 [00:14] <conner> no it just says game crash and something about an unexpected game crash occurence
#11 [00:14] <FLYINGWARRIOR> oh okay
#12 [00:15] <FLYINGWARRIOR> i was having trouble with the security questions
#13 [00:15] <CapFan67> conner, Ok, crashes with no error are sometimes caused by incompatible software on that list I provided. Let's run a report and see if you missed any:
#14 [00:15] <CapFan67> ??> conner tools/hjt
#15 [00:15] <Absol> conner: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#16 [00:15] <Absol> conner: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#17 [00:15] <CapFan67> FLYINGWARRIOR, What trouble are you having?
#18 [00:15] <conner> will do
#19 [00:16] <FLYINGWARRIOR> i forgot my security questions
#20 [00:16] <CapFan67> FLYINGWARRIOR, Do you know your security credentials (don't post them here, just asking if you know them)?
#21 [00:16] <FLYINGWARRIOR> no
#22 [00:17] <FLYINGWARRIOR> and i dont remember putting any security questions
#23 [00:17] <CapFan67> FLYINGWARRIOR, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you will need to contact Mojang Support. Do you need a link?
#24 [00:17] <FLYINGWARRIOR> yes plz
#25 [00:17] <CapFan67> ??> FLYINGWARRIOR account/send-email
#26 [00:17] <Absol> FLYINGWARRIOR: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#27 [00:18] <Absol> FLYINGWARRIOR: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#28 [00:18] <FLYINGWARRIOR> thx
#29 [00:18] * FLYINGWARRIOR [webchat@S0106a456ccdbf4de.vc.shawcable.net] has quit. (Client Quit)
#30 [00:35] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#31 [02:09] * Luke [webchat@115-188-7-130-vdsl.sparkbb.co.nz] has joined #minecrafthelp
#32 [02:10] <Luke> When I login to my old minecraft account it says I only have the demo and I need to pay for the full version anyone know a way to fix it?
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#34 [02:36] * Lord_of_Life [~Lord@77.28.171.253] has joined #minecrafthelp
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#36 [02:38] * Jackal [webchat@218.76.252.27.dyn.cust.vf.net.nz] has joined #minecrafthelp
#37 [02:40] <Jackal> So when I try to PLAY minecraft Java it will load then come up with this message "The game crashed whilst initializing game
#38 [02:41] <Jackal> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" Is there anything I can do??
#39 [03:52] * ShadowFX [webchat@176.74.95.215] has joined #minecrafthelp
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#41 [04:09] * Allebro [webchat@95.47.248.3] has joined #minecrafthelp
#42 [04:10] <Allebro> i can't play on License servers
#43 [04:10] <Allebro> Login Failed Invalid Token
#44 [04:10] <Allebro> But i have License
#45 [04:17] * Allebro [webchat@95.47.248.3] has quit. (Quit: webchat.esper.net)
#46 [04:18] * Doony392 [webchat@119.195.197.208] has joined #minecrafthelp
#47 [04:44] * abdu [webchat@46.20.98.133] has joined #minecrafthelp
#48 [04:44] <abdu> hello
#49 [04:50] * DinoFlooze [webchat@77.16.222.20.tmi.telenormobil.no] has joined #minecrafthelp
#50 [04:50] <DinoFlooze> hello
#51 [04:50] <DinoFlooze> So my 1.14 finally work. and i downloaded and addded a skin. But im ALWAYS steve. any tips?
#52 [05:24] * Rogue [webchat@cpe-120-147-33-233.vb11.vic.asp.telstra.net] has joined #minecrafthelp
#53 [05:24] <Rogue> hey
#54 [05:24] <Rogue> ?
#55 [05:24] * Rogue [webchat@cpe-120-147-33-233.vb11.vic.asp.telstra.net] has quit. (Client Quit)
#56 [05:26] * Thiomains01 [webchat@5-231-177-107.ktk-ip.de] has joined #minecrafthelp
#57 [05:27] <Thiomains01> i cant login. what can i do
#58 [05:28] <abdu> i am trying to buy minecraft but it keeps telling me error proceeding order please try again later, i've been trying since yesterday
#59 [05:28] * Thiomains01 [webchat@5-231-177-107.ktk-ip.de] has quit. (Client Quit)
#60 [05:29] * Thiomains01 [webchat@5-231-177-107.ktk-ip.de] has joined #minecrafthelp
#61 [05:30] <Thiomains01> the launcher says i cant connect to server
#62 [05:30] <Thiomains01> What can i do now
#63 [05:30] <Thiomains01> ?
#64 [05:49] * Dikone [webchat@204.red-213-98-149.staticip.rima-tde.net] has joined #minecrafthelp
#65 [05:49] <Dikone> hi
#66 [05:57] * Lord_of_Life [~Lord@77.28.171.253] has quit. (Ping timeout: 183 seconds)
#67 [05:57] * Lord_of_Life [~Lord@77.28.171.253] has joined #minecrafthelp
#68 [06:05] <Greymagic27> Dikone, Hey. How can we help?
#69 [06:16] * Krixiz [webchat@184-22-248-0.24.nat.sila1-cgn01.myaisfibre.com] has joined #minecrafthelp
#70 [06:16] <Krixiz> Hey
#71 [06:17] <Krixiz> I can't enter the world on 1.14
#72 [06:17] <Greymagic27> Krixiz, Hey. How can we help?
#73 [06:17] <Greymagic27> Do you get any sort of message when you try?
#74 [06:17] <Krixiz> se
#75 [06:17] <Krixiz> sec
#76 [06:17] <Krixiz> https://pastebin.com/7mWV7f7Z
#77 [06:18] <Greymagic27> It's a known bug: https://bugs.mojang.com/browse/MC-135383
#78 [06:19] <Greymagic27> That is for servers though, I can't find one just for singleplayer
#79 [06:19] <Krixiz> aw
#80 [06:22] <Krixiz> Alright I know what happen but thanks anyway :D. (I was mess up around NBT Explorer scoreboard)
#81 [06:42] <Dikone> Can anybody help me?
#82 [06:42] <Dikone> On our private server when I generate villagers with my farm of villagers, and new ones are born, when it gets dark at night it does not sleep, I have many beds and blocks of trades, but it does not sleep, and when I do not sleep when I become adults, it is not possible to restart the exchanges.
#83 [06:42] <Dikone> Can it be minecraft reamls bug?
#84 [06:42] <Dikone> Can it be the villagers' bug?
#85 [06:43] <Greymagic27> Dikone, It could be a villager bug, but make sure you have the correct amount of beds for them, it's 1 per villager
#86 [06:53] <Dikone> I have about 20 beds, and 5 villagers and 8 or 9 different work tables
#87 [06:54] * Niper [webchat@aftr-37-201-192-121.unity-media.net] has joined #minecrafthelp
#88 [06:55] <Dikone> got to have about 8 villagers or more and generated a golem even, but at nightfall none slept
#89 [06:56] <Niper> My Minecraft Singleplayer does not load more than 0% and then breaks down completly. If i go into Multiplayer the game lags permanantly. I tried to give Minecraft mor RAM. Doesnt work. Has anyone a Fix for this?
#90 [06:57] <Greymagic27> Niper, Hey. What do you mean by breaks down completely?
#91 [06:57] <Niper> The game crashes
#92 [06:57] <Greymagic27> Niper, Let's take a look at the crash log:
#93 [06:57] <Greymagic27> ??> Niper launcher/log
#94 [06:57] <Absol> Niper: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#95 [06:58] <Niper> Shall i post the log here in the Chat?
#96 [06:58] <Greymagic27> Niper, Yep. Make sure to put it on paste.ubuntu.com first
#97 [07:02] * T3chnlgydude [webchat@154.117.167.228] has joined #minecrafthelp
#98 [07:03] <T3chnlgydude> Hi. Can't acces my Realm. Says it expired. Recurring payment went of but realm is closed
#99 [07:04] <Greymagic27> ??> T3chnlgydude account/send-email
#100 [07:04] <Absol> T3chnlgydude: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#101 [07:04] <Absol> T3chnlgydude: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#102 [07:05] <T3chnlgydude> Gee that sucks. So I just have to keep on paying and when they have time they will get back to me!!!!!!!!!!!!!!!!!!
#103 [07:05] <Niper> https://paste.ubuntu.com/p/VrPWqy45dp/plain/
#104 [07:06] <Greymagic27> T3chnlgydude, They'll refund you the money you lost while waiting
#105 [07:06] <T3chnlgydude> And then wait onother month
#106 [07:06] <T3chnlgydude> Sorry but this is unacceptable
#107 [07:06] <Greymagic27> T3chnlgydude, Once you get the first reply, the others should be quicker than one month
#108 [07:07] <Greymagic27> ??> Niper launcher/more-ram
#109 [07:07] <Absol> Niper: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#110 [07:07] <Niper> already tried that and it doesnt work
#111 [07:08] <Greymagic27> Niper, I can see that you have 2 gigs already assigned, how many GB of ram does your PC have?
#112 [07:08] <Niper> 16GB
#113 [07:09] <Niper> No difference in performance with 4GB or 8GB
#114 [07:09] * Henry [webchat@107.218.24.138] has joined #minecrafthelp
#115 [07:09] <Greymagic27> Niper, Have you tried changing it to -Xmx4G ?
#116 [07:09] <Niper> yes
#117 [07:09] <Henry> I get an error saying unable to connect to Java
#118 [07:10] <Greymagic27> Henry, What's the full message?
#119 [07:10] <Henry> Error details: Access is denied
#120 [07:10] * eradia [webchat@88.230.242.240.dynamic.ttnet.com.tr] has joined #minecrafthelp
#121 [07:10] <Greymagic27> Niper, Can you send the crash report when you've got it set to -Xmx4G ?
#122 [07:10] <Greymagic27> Henry, Send the full error message using paste.ubuntu.com
#123 [07:10] <Greymagic27> Henry, Send the full error message using paste.ubuntu.com
#124 [07:10] * eradia [webchat@88.230.242.240.dynamic.ttnet.com.tr] has left #minecrafthelp
#125 [07:12] <Henry> Error details: Access is denied. Filename on disk: javaw.exe. Path: C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.exe.
#126 [07:13] <Greymagic27> Henry, Let's start with reinstalling minecraft and see if that works:
#127 [07:13] <Greymagic27> ??> Henry win/reinst
#128 [07:13] <Absol> Henry: You may need to reinstall the locally installed files that Minecraft puts into place.
#129 [07:13] <Absol> Henry: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#130 [07:13] <Greymagic27> Henry, Wait. Scratch that. Follow the new steps that Absol will send below:
#131 [07:13] <Greymagic27> ??> Henry win/reinst/full
#132 [07:13] <Absol> Henry: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#133 [07:13] <Absol> Henry: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#134 [07:13] <Henry> Alright
#135 [07:15] <Niper> https://paste.ubuntu.com/p/hVv6sXfScN/
#136 [07:15] * Henry [webchat@107.218.24.138] has quit. (Quit: webchat.esper.net)
#137 [07:16] <Greymagic27> Niper, At the end of your JVM arguments you're assigning 1G of ram. Remove the other -Xmx argument
#138 [07:17] <Niper> -Xmx4G this one?
#139 [07:17] <Greymagic27> -Xmx256M - That one. It's right at the end of the arguments
#140 [07:17] <Niper> -Xmx4G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=32M
#141 [07:17] <Greymagic27> Hmm, it's not coming up.
#142 [07:17] <Greymagic27> Let's check something:
#143 [07:18] <Greymagic27> ??> Niper info/vars
#144 [07:18] <Absol> Niper: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#145 [07:22] <Niper> Did it. Not working.. Shall i send you another Crash Report?
#146 [07:23] <Greymagic27> Niper, Was there anything in there called _JAVA_OPTIONS ?
#147 [07:23] <Niper> Yes i deleted it
#148 [07:23] <Greymagic27> Niper, Great. Send a new crash report if it's still crashing
#149 [07:25] * Dikone [webchat@204.red-213-98-149.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#150 [07:25] <Niper> https://paste.ubuntu.com/p/XWRCqpn9wM/
#151 [07:25] <Greymagic27> Niper, It's still there, you'll need to restart your PC. Before that though I'd like you to run this tool and follow the steps posted by Absol:
#152 [07:25] <Greymagic27> ??> Niper tools/hjt
#153 [07:25] <Absol> Niper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#154 [07:25] <Absol> Niper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#155 [07:28] <Niper> https://paste.ubuntu.com/p/JRGC6t8znC/
#156 [07:29] <Greymagic27> Niper, That's good. You've got no programs that could readd that into your variables. Give your PC a restart then try minecraft :)
#157 [07:30] <Niper> okay thank you very much
#158 [07:31] <Greymagic27> No problem!
#159 [07:57] * Michael [webchat@173-168-98-25.res.bhn.net] has joined #minecrafthelp
#160 [07:57] <Michael> Resource packs in 1.14 will no longer use click.ogg for the menu buttons clicking sound, I was wondering what the file name was changed to and what the name of the folder must be?
#161 [07:58] * Michael is now known as Guest62137
#162 [07:58] <Guest62137> Is anyone else in here?
#163 [08:00] * Guest62137 [webchat@173-168-98-25.res.bhn.net] has quit. (Client Quit)
#164 [08:01] * Voidatron [webchat@173-168-98-25.res.bhn.net] has joined #minecrafthelp
#165 [08:01] * Voidatron [webchat@173-168-98-25.res.bhn.net] has quit. (Client Quit)
#166 [08:02] * Hares_Gold [webchat@192-141-101-78.nocglobal.net.br] has joined #minecrafthelp
#167 [08:03] <Hares_Gold> ola , me chamo igor e estou tendo problemas com minha conta eu jogava no ano passado ai queimou meu computador ai quando fui jogar novamente tinha apagado todos os meus dados inclusive o meu mundo , gostaria de restaurar ele por favor .
#168 [08:04] <Hares_Gold> Hello, my name is igor and I'm having problems with my account I played last year and burned my computer there when I went to play again I deleted all my data including my world, I would like to restore it please.
#169 [08:05] <Hares_Gold> I enter through the Microsoft account: igor.bmb@gmail.com
#170 [08:12] <Greymagic27> Hares_Gold, Hey. Sadly there isn't anyway to restore your files if you deleted them
#171 [08:28] <Hares_Gold> Is the world saved on the computer, or on my account?
#172 [08:28] <Greymagic27> Worlds are saved locally to your PC
#173 [08:29] <Hares_Gold> and mine to conquer? Because I played a long time ago.
#174 [08:33] * A_1001 [webchat@84-216-59-194.customers.ownit.se] has joined #minecrafthelp
#175 [08:36] * superdave627 [webchat@mail.immonline.com] has joined #minecrafthelp
#176 [08:36] <superdave627> hello
#177 [08:36] <Greymagic27> superdave627, Hey. How can we help?
#178 [08:36] <superdave627> im playing bedrock version on a realm
#179 [08:37] <superdave627> im guessing villager breeding is broken?
#180 [08:37] <superdave627> i cant get them to breed on my xbox one no matter what i do
#181 [08:37] <superdave627> beds, food and jobs
#182 [08:37] <Greymagic27> superdave627, I don't know enough about bedrock edition to help you, but this may help:
#183 [08:37] <Greymagic27> ??> superdave627 bedrock/support
#184 [08:37] <Absol> superdave627: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#185 [08:38] <superdave627> hello
#186 [08:38] <A_1001> Hello! Can some one please help me to download the game? I get sent to: https://launcher.mojang.com/download/MinecraftInstaller.msi But this link just say... https://paste.gg/p/anonymous/612927a221204aa8b145d38931d076b4
#187 [08:38] <A_1001> its in swedish but i think you understand it, if not, let me know :)
#188 [08:39] <superdave627> is there a channel here for bedrock?
#189 [08:39] <Greymagic27> superdave627, There's not, read what Absol said above for where you can go for bedrock support
#190 [08:39] <superdave627> is breeding working on java?
#191 [08:40] <Greymagic27> superdave627, I think so. I've not had time yet to mess around with the new villager mechanics
#192 [08:40] <superdave627> ok thank you
#193 [08:40] <superdave627> i have another question not related that you may be able to answer
#194 [08:40] <Greymagic27> Sure, what's up?
#195 [08:41] <superdave627> is there any way to gain access to the new content on an existing world
#196 [08:41] <superdave627> without losing all your progress
#197 [08:41] <superdave627> hate starting over all the time
#198 [08:41] <superdave627> in survival
#199 [08:41] <Greymagic27> Yea, you'll just have to generate new chunks for new content to spawn
#200 [08:41] <superdave627> it just erases the changes on the chunks
#201 [08:41] <superdave627> right
#202 [08:42] <superdave627> but youll have to exclude your town from the new chunks
#203 [08:42] <Greymagic27> superdave627, New content won't spawn in old chunks
#204 [08:42] <superdave627> if you regenerate all your chunks you lose anything built right?
#205 [08:43] <superdave627> only keep your inventory
#206 [08:43] <Greymagic27> Yea
#207 [08:43] <Greymagic27> A_1001, It looks like a problem with your wifi. Contact your ISP and run a network diagnostic
#208 [08:43] <superdave627> how do you all do it?
#209 [08:43] <superdave627> do you start over every time?
#210 [08:43] <A_1001> Will try that,
#211 [08:44] <A_1001> Thank you
#212 [08:44] <Greymagic27> superdave627, Yea. Every time there is an update I always make a new world. You can probably try copying over your player data file to the new world if you know how
#213 [08:44] <Greymagic27> A_1001, No problem!
#214 [08:44] <superdave627> yeah id have to figure it out on a realm
#215 [08:44] * A_1001 [webchat@84-216-59-194.customers.ownit.se] has quit. (Quit: webchat.esper.net)
#216 [08:44] * Tom [webchat@cust-178.17.15.1.uvt.cz] has joined #minecrafthelp
#217 [08:44] <superdave627> maybe i can download it on windows 10
#218 [08:45] <superdave627> being that its a realm
#219 [08:45] <superdave627> download, edit, re upload
#220 [08:45] <superdave627> hell even keeping my inventory would be HUGE
#221 [08:45] <Greymagic27> superdave627, If it's a realm I don't think you can edit the files
#222 [08:45] <superdave627> i can download the map, edit and then reupload
#223 [08:45] <superdave627> may work
#224 [08:46] <Tom> hi my minecraft account was stolen with my email can you help me ???
#225 [08:46] <Greymagic27> ??> Tom account/send-email
#226 [08:46] <Absol> Tom: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#227 [08:46] <Absol> Tom: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#228 [08:47] <superdave627> thanks for the help Grey!
#229 [08:47] <Greymagic27> superdave627, No problem!
#230 [08:52] * phroa [~phroa@173.254.236.155] has quit. (Ping timeout: 183 seconds)
#231 [08:52] <Tom> i cant sejd id because my email with minecraft was stolen
#232 [08:56] <Greymagic27> Tom, Send it from another email
#233 [08:57] <Tom> id its on that email what was stolen
#234 [08:57] <Greymagic27> Tom, If you can't access that email, speak to the email provider that you use
#235 [08:58] <Tom> they doesnt have support i cant
#236 [08:58] <Greymagic27> Tom, What email provider do you use?
#237 [08:59] <Tom> seznam.cz
#238 [08:59] <Greymagic27> https://o.seznam.cz/en/contacts/
#239 [09:02] <Tom> yeah but that doesnt help with password
#240 [09:02] <Greymagic27> Tom, That's something you'll have to sort out with your email provider. Do you have another email you can use to contact mojang?
#241 [09:02] <Tom> yeah
#242 [09:03] <Greymagic27> Contact them with the other email
#243 [09:03] * Hares_Gold [webchat@192-141-101-78.nocglobal.net.br] has quit. (Quit: webchat.esper.net)
#244 [09:04] <Tom> but i need id
#245 [09:04] <Greymagic27> ??> Tom account/trans-id
#246 [09:04] <Absol> Tom: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#247 [09:04] * Voidatron [webchat@173-168-98-25.res.bhn.net] has joined #minecrafthelp
#248 [09:04] <Voidatron> Resource packs in 1.14 will no longer use click.ogg for the menu buttons clicking sound, I was wondering what the file name was changed to and what the name of the folder must be?
#249 [09:06] <Tom> and id i have on that stolen email
#250 [09:06] <Tom> and we have new credit card
#251 [09:07] <Tom> u cant change my email and password on minecraft account
#252 [09:10] * SnajperSK [webchat@client-193-187-59-23.xtranet.sk] has joined #minecrafthelp
#253 [09:15] * kotr [webchat@ipbcc3d88e.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#254 [09:17] <kotr> is there a way to log into my account just with username and password? I have no idea what e mail I used like 8 years ago I bought the game
#255 [09:24] * Tom [webchat@cust-178.17.15.1.uvt.cz] has quit. (Quit: webchat.esper.net)
#256 [09:25] * kotr [webchat@ipbcc3d88e.dynamic.kabel-deutschland.de] has joined #minecrafthelp
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#258 [09:26] * kotr [webchat@ipbcc3d88e.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#259 [09:27] <jonjon> hey, so when i try and play minecraft, i use the launcher. but when it is loading minecraft to the start screen, the bar gets an inch away from the finish and minecraft says "not responding" how do i fix that
#260 [09:30] <SnajperSK> Hi, I would like to ask you if you don't know what to do when writing in minecraft lancher :monitor Process Monitor Fatal Process crashed with exit code 1. I tried to update my graphics card, reinstall the graphics card reinstall minecraft lancher, reinstall java
#261 [09:30] * jonjon [webchat@76.7.54.199] has quit. (Client Quit)
#262 [09:32] <Greymagic27> ??> SnajperSK launcher/log
#263 [09:32] <Absol> SnajperSK: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#264 [09:34] <SnajperSK> i must the laucher log write here ?
#265 [09:34] <Greymagic27> SnajperSK, Follow the steps that Absol sent above
#266 [09:36] <SnajperSK> this is my log: https://paste.ubuntu.com/p/BxxWVyqqPk/
#267 [09:37] <Greymagic27> ??> SnajperSK win/!
#268 [09:37] <Absol> SnajperSK: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#269 [09:37] <Absol> SnajperSK: See https://minecraftirc.net/support-articles/windows/special-characters/ for more information on working around this problem.
#270 [09:38] <SnajperSK> thanks
#271 [09:39] * Deenutt [webchat@p5DC22144.dip0.t-ipconnect.de] has joined #minecrafthelp
#272 [09:39] <Deenutt> hey
#273 [09:39] <Deenutt> everytime i try to log into my launcher it says cannot connect to the servers
#274 [09:39] <Greymagic27> ??> Deenutt tools/hjt
#275 [09:39] <Absol> Deenutt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#276 [09:39] <Absol> Deenutt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#277 [09:40] <Deenutt> i also cannot log onto the minecraft.net site
#278 [09:40] <Greymagic27> Deenutt, Follow the steps sent by Absol
#279 [09:40] <Deenutt> no i wont download this shit man
#280 [09:40] <Absol> Deenutt: Please keep it civil
#281 [09:40] <Deenutt> fuck off
#282 [09:40] * Absol kicked Deenutt from #minecrafthelp (Reason: eenutt :Keep it civilized, you are just a human being)
#283 [09:41] <Greymagic27> If you didn't swear, I could have sent an explanation :P
#284 [09:43] * kitps [webchat@0542e834.skybroadband.com] has joined #minecrafthelp
#285 [09:43] * kitps [webchat@0542e834.skybroadband.com] has quit. (Client Quit)
#286 [09:43] * Deenutt [webchat@p5DC22144.dip0.t-ipconnect.de] has joined #minecrafthelp
#287 [09:44] <Deenutt> i cant log into my minecraft launcher
#288 [09:44] <Greymagic27> Deenutt, Welcome back. Let me give you an explanation of the tool: HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#289 [09:44] <Deenutt> it says cant connect to the servers
#290 [09:44] <Greymagic27> ??> Deenutt tools/hjt
#291 [09:44] <Absol> Deenutt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#292 [09:44] <Absol> Deenutt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#293 [09:44] <Deenutt> just to be sure
#294 [09:45] <Deenutt> can you write my name in caps
#295 [09:45] <Greymagic27> If your wondering, I'm not a bot
#296 [09:45] <Lord_Ralex> Why..?
#297 [09:45] <Deenutt> i clicked on the site and it appears to be very aggressiv
#298 [09:46] <Deenutt> then type my name in caps
#299 [09:46] <Greymagic27> Deenutt, It will start an auto download, just don't click on any popups or ads
#300 [09:46] <Deenutt> nvm
#301 [09:46] <Deenutt> ill do it
#302 [09:49] <Deenutt> why the hell is the name of the program hijackthis
#303 [09:49] <Deenutt> of course people are scared to download it
#304 [09:50] <Greymagic27> Deenutt, Hence my explanation when you rejoined
#305 [09:50] <SnajperSK> hi, I want to ask how to change the location of .minecraft
#306 [09:51] <Andrio> SnajperSK, start the launcher using the --workDir path command line arguments
#307 [09:51] <Deenutt> okay i posted it
#308 [09:52] <Andrio> you can do that by creating a batch file/script, then clicking on that to start it
#309 [09:52] <Greymagic27> Deenutt, Send the URL here
#310 [09:52] <Deenutt> https://paste.ubuntu.com/p/VPCqHfRH2c/
#311 [09:52] <Greymagic27> ??> Deenutt info/mcleaks
#312 [09:52] <Absol> Deenutt: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#313 [09:52] <Absol> Deenutt: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#314 [09:52] <Greymagic27> ??> Deenutt win/hosts/edit
#315 [09:52] <Absol> Deenutt: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#316 [09:52] <Absol> Deenutt: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#317 [09:52] <Deenutt> oh man
#318 [09:53] <Deenutt> thanks buddy
#319 [09:57] * SnajperSK [webchat@client-193-187-59-23.xtranet.sk] has quit. (Quit: webchat.esper.net)
#320 [10:01] * MermaidMimi [webchat@host109-157-124-217.range109-157.btcentralplus.com] has joined #minecrafthelp
#321 [10:08] * laks [webchat@164.90-149-249.nextgentel.com] has joined #minecrafthelp
#322 [10:08] <laks> hello?
#323 [10:08] <laks> Why can i not download optifine?
#324 [10:08] <CapFan67> ??> laks mods
#325 [10:08] <Absol> laks: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#326 [10:08] <Absol> laks: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#327 [10:08] * laks [webchat@164.90-149-249.nextgentel.com] has quit. (Client Quit)
#328 [10:10] * null_null [webchat@1.231.248.97] has joined #minecrafthelp
#329 [10:10] <null_null> help me
#330 [10:10] <Greymagic27> null_null, Hey. How can we help?
#331 [10:10] <null_null> 'd like to ask about my account.
#332 [10:10] * quan2007 [webchat@171.239.217.23] has joined #minecrafthelp
#333 [10:11] <null_null> I'd like to ask about my account.
#334 [10:11] <quan2007> i can not play minecraft 1.14
#335 [10:11] <Greymagic27> quan2007, Hey. What's the issue?
#336 [10:11] <Greymagic27> null_null, Go ahead
#337 [10:11] <quan2007> where
#338 [10:12] <MermaidMimi> quan has the download failed?
#339 [10:12] <quan2007> can you speak vietnamese
#340 [10:12] <MermaidMimi> no, sorry.
#341 [10:12] <quan2007> oh
#342 [10:12] <Greymagic27> quan2007, This is english only support, You can use a translator though
#343 [10:12] <Greymagic27> ??> null_null scold/pm
#344 [10:12] <Absol> null_null: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#345 [10:12] <quan2007> ok
#346 [10:13] <quan2007> i understand
#347 [10:13] <quan2007> but how to play minecraft 1.14
#348 [10:13] <Greymagic27> quan2007, Load up your launcher and select the 'latest version' profile
#349 [10:13] <null_null> Sorry
#350 [10:14] <quan2007> i can not do this
#351 [10:14] <null_null> I can't get an e-mail to find my password.
#352 [10:14] <Greymagic27> ??> null_null account/email-missing
#353 [10:14] <Absol> null_null: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#354 [10:14] <Absol> null_null: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#355 [10:14] <Absol> null_null: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#356 [10:14] <Greymagic27> quan2007, Why not?
#357 [10:15] <quan2007> ?
#358 [10:15] <Greymagic27> quan2007, Why can't you launch 1.14
#359 [10:15] <null_null> So I wanted to delete my account, so I put in a question.
#360 [10:15] <quan2007> what is it
#361 [10:16] <quan2007> it can not download es_es.json
#362 [10:16] <Greymagic27> quan2007, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#363 [10:16] <Greymagic27> ??> quan2007 tools/hjt
#364 [10:16] <Absol> quan2007: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#365 [10:16] <Absol> quan2007: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#366 [10:17] <null_null> I asked Mojang to delete my account.
#367 [10:17] <null_null> Then, will Mojang delete the my account?
#368 [10:17] <quan2007> ok i downloaded it
#369 [10:17] <Greymagic27> null_null, Hopefully yes.
#370 [10:17] <Greymagic27> quan2007, Great. Follow the steps that Absol sent above
#371 [10:18] <null_null> Ok Thanks
#372 [10:18] <null_null> Have a good day!
#373 [10:18] <quan2007> thanks
#374 [10:18] <Greymagic27> null_null, You as well!
#375 [10:19] <quan2007> great!i can play minecraft 1.14
#376 [10:19] <Greymagic27> quan2007, I've not done anything which would fix the issue yet. I need you to follow the steps after the download link for hijackthis
#377 [10:19] <quan2007> i downled it
#378 [10:20] * quan2007 [webchat@171.239.217.23] has quit. (Quit: webchat.esper.net)
#379 [10:20] * null_null [webchat@1.231.248.97] has quit. (Quit: webchat.esper.net)
#380 [10:20] * null_null [webchat@1.231.248.97] has joined #minecrafthelp
#381 [10:21] <null_null> hep!
#382 [10:21] <null_null> help!
#383 [10:21] <Greymagic27> null_null, Welcome back. What's the issue?
#384 [10:21] * null_null [webchat@1.231.248.97] has quit. (Client Quit)
#385 [10:21] * null_null [webchat@1.231.248.97] has joined #minecrafthelp
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#387 [10:22] * null3 [webchat@1.231.248.97] has joined #minecrafthelp
#388 [10:22] * null3 [webchat@1.231.248.97] has quit. (Client Quit)
#389 [10:23] * null2 [webchat@1.231.248.97] has joined #minecrafthelp
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#391 [10:37] * yeet [webchat@69-58-50-130.kresanet.org] has joined #minecrafthelp
#392 [10:37] <yeet> it says faild to download patchyjar
#393 [10:37] <Greymagic27> ??> yeet tools/hjt
#394 [10:37] <Absol> yeet: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#395 [10:37] <Absol> yeet: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#396 [10:38] <yeet> uhhh are you sure
#397 [10:38] <Greymagic27> yeet, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#398 [10:38] <yeet> it does sound scary...
#399 [10:39] <yeet> like really scary
#400 [10:39] * yeet [webchat@69-58-50-130.kresanet.org] has quit. (Client Quit)
#401 [10:40] * yeet [webchat@69-58-50-130.kresanet.org] has joined #minecrafthelp
#402 [10:40] <yeet> hello
#403 [10:40] * yeet [webchat@69-58-50-130.kresanet.org] has quit. (Client Quit)
#404 [11:02] * wajktor [webchat@public-gprs403086.centertel.pl] has joined #minecrafthelp
#405 [11:02] * wajktor [webchat@public-gprs403086.centertel.pl] has quit. (Client Quit)
#406 [11:04] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#407 [11:09] * pla8y [webchat@host31-53-169-255.range31-53.btcentralplus.com] has joined #minecrafthelp
#408 [11:09] <pla8y> hey anyone help?
#409 [11:10] <pla8y> everyone for me is a alex or steve skin even though we have different skins on
#410 [11:10] <Greymagic27> ??> pla8y tools/hjt
#411 [11:10] <Absol> pla8y: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#412 [11:10] <Absol> pla8y: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#413 [11:11] <pla8y> i dont trust that
#414 [11:11] <Greymagic27> pla8y, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#415 [11:12] <pla8y> this is literally the exact same thing ive seen before this is a bot bye
#416 [11:12] <Greymagic27> pla8y, Wait!
#417 [11:12] <Greymagic27> I'm not a bot :P
#418 [11:12] <Greymagic27> Absol is a bot, but I'm real
#419 [11:12] <pla8y> i dont trust it
#420 [11:12] <Greymagic27> pla8y, Read the explanation I gave after the instructions
#421 [11:12] <pla8y> i dont even have a skins folder is there another way?
#422 [11:13] <Greymagic27> pla8y, The program will create a list of running programs which I need to indentify the problem
#423 [11:13] <pla8y> is there a different way?
#424 [11:13] <Greymagic27> pla8y, There is another tool you can use which does the same thing, although it takes up to 5 minutes to create the log
#425 [11:14] <pla8y> is there a way that doesnt involve installing things?
#426 [11:14] <Greymagic27> pla8y, When you run the .exe nothing installs. It's just a .exe that runs
#427 [11:15] <pla8y> is there a way that doesnt involve downloading stuff YES OR NO
#428 [11:15] <CapFan67> pla8y, Just to interject a comment here, one of the causes is software or settings on your computer that is causing this. We can't help directly if we don't know what's there.
#429 [11:15] <Greymagic27> pla8y, No. Once I look at the HJT log you'll more or likely have to download a tool to fix the problem
#430 [11:15] * Greymagic27 waves to CapFan67
#430 [11:15] <CapFan67> Hi Grey.
#431 [11:16] <pla8y> a while ago i got help with some of these things and i didnt need to install stuff so why now
#432 [11:17] <CapFan67> pla8y, Having said that, I admire your skepticism. You should never run untrusted software. Perhaps if you go research Hijackthis (there is a wikipedia page, as this is a standard industry tool), you'll feel more comfortable. Otherwse, you can google your issue and see if other solutions work for you.
#433 [11:18] <pla8y> ok ill install it
#434 [11:19] <pla8y> Hm
#435 [11:19] <pla8y> i used virus total it says theres malware
#436 [11:20] <pla8y> hello?
#437 [11:20] <Greymagic27> pla8y, Hey. Some AV do detect it as a virus but the tool is confirmed to be safe
#438 [11:21] <pla8y> i trust it even less now
#439 [11:21] <Greymagic27> If you'd like, I can give you steps for the other tool I mentioned which does the same thing
#440 [11:22] <pla8y> fine ill use hijackthis
#441 [11:22] <pla8y> ok so what do i do now it opened
#442 [11:23] <Greymagic27> Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#443 [11:24] <pla8y> it said for some reason my system denied
#444 [11:24] <Greymagic27> pla8y, That's because you didn't run it as administrator, you can ignore that and continue with the steps
#445 [11:27] <pla8y> i got a lot of text on notepad with all my games and stuff?
#446 [11:27] <Greymagic27> pla8y, Great. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#447 [11:27] <Greymagic27> <pla8y> it said for some reason my system denied
#448 [11:27] <Greymagic27> Whoops, ignore that last bit :P
#449 [11:28] <pla8y> ?
#450 [11:28] <Greymagic27> I copied your own message by mistake :P
#451 [11:28] <pla8y> err
#452 [11:28] <pla8y> i dont really trust this
#453 [11:28] <Greymagic27> pla8y, Trust the pasting site?
#454 [11:29] <pla8y> giving you the code
#455 [11:29] <Greymagic27> pla8y, I'll need to see the paste to indentify the problem
#456 [11:33] <pla8y> i dont want to send the link this is fishy
#457 [11:33] * ISlipperyCedder [webchat@85.255.232.153] has joined #minecrafthelp
#458 [11:33] <ISlipperyCedder> Hi
#459 [11:33] <Greymagic27> pla8y, The paste will just show me all of your running programs so I can find the ones which are causing your problem. I can't do anything with the link other than view it
#460 [11:34] <Greymagic27> ISlipperyCedder, Hey. How can we help?
#461 [11:34] <ISlipperyCedder> Hi Greymagic27 i am having some issues launching minecraft java edition
#462 [11:34] <Greymagic27> ISlipperyCedder, What sort of issues?
#463 [11:34] <ISlipperyCedder> one second
#464 [11:35] <pla8y> ISlipperyCedder do you get not responding?
#465 [11:35] <ISlipperyCedder> no
#466 [11:35] <pla8y> oh
#467 [11:35] <pla8y> k
#468 [11:36] <pla8y> Greymagic27 i dont trust giving the link but here
#469 [11:36] <pla8y> https://paste.ubuntu.com/p/2fTqp5pJjh/
#470 [11:37] <Greymagic27> pla8y, You've got a bit of bundleware installed called 'premieropinion' which is known to cause your issue. Follow these steps to remove it:
#471 [11:37] <ISlipperyCedder> it says stuff https://pastebin.com/hYavx8Xy
#472 [11:37] <Greymagic27> ??> pla8y av/adwcleaner
#473 [11:37] <Absol> pla8y: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#474 [11:37] <Absol> pla8y: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#475 [11:37] <pla8y> why do i need to install so much stuff
#476 [11:38] <Greymagic27> ??> ISlipperyCedder win/dxdiag
#477 [11:38] <Absol> ISlipperyCedder: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#478 [11:38] <ISlipperyCedder> oh ok
#479 [11:38] <Lurks> there seems to be virus of some kind in your system, which uou need to use the ADWCleaner to fix it for you
#480 [11:38] <Greymagic27> pla8y, Hijackthis didn't install anything, it just ran as a .exe - Adwcleaner is a good malware and adware removal tool which you can remove afterwards just by deleting the .exe
#481 [11:38] <Greymagic27> Hey lurks
#482 [11:39] * RaFF_ [webchat@host37-114-dynamic.7-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#483 [11:39] <pla8y> ok
#484 [11:39] <Lurks> hey Greymagic27
#485 [11:40] <RaFF_> in my minecraft world there are puddles of water every meter
#486 [11:40] <ISlipperyCedder> Absol Greymagic27 i followed it is there anything else i should do
#487 [11:40] <Greymagic27> RaFF_, That's a superflat preset. If you want to remove them you'll need to create another world
#488 [11:40] <Greymagic27> ISlipperyCedder, Can I have the paste.ubuntu.com link?
#489 [11:40] <ISlipperyCedder> yes one sec
#490 [11:41] <RaFF_> no in every minecraft world that I create
#491 [11:41] <RaFF_> in default minecraft world
#492 [11:41] <pla8y> Greymagic27 i see people use fake versions of adwcleaner so i dont rlly trust it
#493 [11:41] <Greymagic27> RaFF_, Could you send a screenshot?
#494 [11:41] <Greymagic27> ??> RaFF_ imgur
#495 [11:41] <Absol> RaFF_: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#496 [11:42] <RaFF_> ok +
#497 [11:42] <Greymagic27> pla8y, If you don't want to run adwcleaner you can use malwarebytes, although adwcleaner was bought and is now owned by malwarebytes so it is safe
#498 [11:42] <Greymagic27> ??> pla8y av/malwarebytes
#499 [11:42] <Absol> pla8y: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#500 [11:42] <Absol> pla8y: Download it here: https://www.malwarebytes.org/
#501 [11:42] <Absol> pla8y: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#502 [11:42] <RaFF_> wait a second that start minecraft
#503 [11:42] <pla8y> ill just use adwcleaner
#504 [11:42] <ISlipperyCedder> https://paste.ubuntu.com/p/XrBGfFmTrZ/
#505 [11:42] <pla8y> ok i scanned now what
#506 [11:43] <Greymagic27> pla8y, Once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#507 [11:43] <Greymagic27> ??> ISlipperyCedder oem/hp/product-number
#508 [11:43] <CapFan67> RaFF_, just a quick question: are you running modded minecraft or vanilla?
#509 [11:43] <Absol> ISlipperyCedder: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#510 [11:43] <Absol> ISlipperyCedder: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#511 [11:43] * NoHaxJustStrafes [webchat@host81-141-34-213.in-addr.btcentralplus.com] has joined #minecrafthelp
#512 [11:43] * pla8y [webchat@host31-53-169-255.range31-53.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#513 [11:43] <NoHaxJustStrafes> hello?
#514 [11:44] <Greymagic27> NoHaxJustStrafes, Hey. How can we help?
#515 [11:44] <RaFF_> Vanilla
#516 [11:44] <NoHaxJustStrafes> I dont know the email that I signed in on in my mojang acocunt
#517 [11:44] <Absol> NoHaxJustStrafes: Please keep it civil
#518 [11:44] <NoHaxJustStrafes> could you help me
#519 [11:44] <Greymagic27> Absol, are you ok? :P
#520 [11:44] <RaFF_> I'm launching minecraf
#521 [11:44] <NoHaxJustStrafes> fucking help me you twat
#522 [11:44] * Absol kicked NoHaxJustStrafes from #minecrafthelp (Reason: oHaxJustStrafes :Keep it civilized, you are just a human being)
#523 [11:44] <Greymagic27> Absol, Yep, you're great :)
#524 [11:45] <CapFan67> ...well, that escalated quickly.
#525 [11:45] <Lurks> wow, so fast, barely kept up
#526 [11:45] * pla8y [webchat@host31-53-169-255.range31-53.btcentralplus.com] has joined #minecrafthelp
#527 [11:46] <pla8y> Greymagic27 ok im back
#528 [11:46] <Greymagic27> pla8y, Welcome back. See if you can see the skins now
#529 [11:46] <pla8y> ok
#530 [11:47] * pla8y [webchat@host31-53-169-255.range31-53.btcentralplus.com] has quit. (Client Quit)
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#532 [11:48] <pla8y> ah thanks it worked :D Greymagic27
#533 [11:48] <Greymagic27> pla8y, No problem, enjoy seeing skins :)
#534 [11:49] <pla8y> ty :D
#535 [11:49] * RaFF_ [webchat@host37-114-dynamic.7-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#536 [11:52] <ISlipperyCedder> Absol was it the product number
#537 [11:52] <Greymagic27> ISlipperyCedder, Yea
#538 [11:53] <ISlipperyCedder> Greymagic27 ill send you a private message
#539 [11:55] <ISlipperyCedder> Greymagic27 you got it
#540 [11:55] <ISlipperyCedder> ?
#541 [11:55] <Greymagic27> ISlipperyCedder, Yea, I've got it
#542 [11:55] * Raffy [webchat@host37-114-dynamic.7-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#543 [11:55] <ISlipperyCedder> ok how do you check it
#544 [11:55] <Greymagic27> ISlipperyCedder, Just checking for drivers, hang on
#545 [11:55] <Raffy> hi
#546 [11:56] <ISlipperyCedder> how do you check the drivers
#547 [11:56] <Raffy> in every world that I create there are puddles of water every meter
#548 [11:56] <Greymagic27> ISlipperyCedder, Just using the HP website. Download this driver: https://ftp.hp.com/pub/softpaq/sp92501-93000/sp92915.exe
#549 [11:56] <ISlipperyCedder> oh ok
#550 [11:56] <Greymagic27> Raffy, Can you send a picture?
#551 [11:56] <Greymagic27> ??> Raffy imgur
#552 [11:56] <Absol> Raffy: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#553 [11:57] <Raffy> yes https://imgur.com/fBjFwq1
#554 [11:57] <Greymagic27> Raffy, Can you create a new world then see if it happens?
#555 [11:58] <Raffy> I've been trying for days but it always ends up like this
#556 [11:58] <Greymagic27> Raffy, What world type are you using?
#557 [11:58] <Raffy> default
#558 [11:58] <Greymagic27> Raffy, Then it's probably just terrain generation
#559 [11:58] <Raffy> so?
#560 [11:59] <Raffy> what should I do?
#561 [12:00] <Greymagic27> Raffy, There isn't anything you can do, it's just how the terrain generates
#562 [12:00] <Greymagic27> Raffy, Could I have the seed? Also what version are you running?
#563 [12:00] <Raffy> 1.14
#564 [12:01] <Raffy> and it happens to me with all the versions
#565 [12:01] <Greymagic27> Raffy, What's the world seed?
#566 [12:01] <Raffy> now i see
#567 [12:01] <Raffy> i'm launching minecraft
#568 [12:02] <ISlipperyCedder> has it installed Greymagic27
#569 [12:02] <Raffy> wait a second I go to the bathroom XD
#570 [12:02] <Greymagic27> ISlipperyCedder, Has it? :P Did you run .exe and follow the instructions it gave you?
#571 [12:02] <ISlipperyCedder> yes
#572 [12:03] <Greymagic27> ISlipperyCedder, Restart your PC then try minecraft. If it doesn't work pop back and we can try another driver
#573 [12:03] <ISlipperyCedder> ok
#574 [12:03] <ISlipperyCedder> ill be back bye
#575 [12:03] <ISlipperyCedder> ill be back bye
#576 [12:03] * ISlipperyCedder [webchat@85.255.232.153] has left #minecrafthelp
#577 [12:03] * WelcometoOzz [webchat@5-231-147-84.ktk-ip.de] has joined #minecrafthelp
#578 [12:05] <WelcometoOzz> Hello Guys my Poblem is that IP Adress is completely new and my Provider says Mojang has to allow it on their servers
#579 [12:05] * Wroedy [webchat@136.0.99.142] has joined #minecrafthelp
#580 [12:05] <mattym> WelcometoOzz, Yes, your ISP is one we currently know to be renting IP's from a 3rd party.
#581 [12:06] <Raffy> the seed is -3018885815652137445
#582 [12:06] <mattym> WelcometoOzz, Either ask your ISP to give you a non-rented ISP, or have your ISP contact Mojang about getting their rented ISP's unblocked.
#583 [12:06] <mattym> WelcometoOzz, Only your ISP can resolve the issue.
#584 [12:06] <Wroedy> So i can't connect to Minecraft,, because of "i couldn't connect to the server" even though my password and mail was correct.. What to do? :)
#585 [12:07] <Raffy> Greymagic27 the seed is -3018885815652137445
#586 [12:07] <Greymagic27> Raffy, I saw, just generating the word
#587 [12:07] <Greymagic27> world*
#588 [12:07] <urielsalis> ??> Wroedy tools/hjt
#589 [12:07] <Absol> Wroedy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#590 [12:07] <Absol> Wroedy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#591 [12:07] <Raffy> ok
#592 [12:07] <WelcometoOzz> +mattym yeah and they say only mojang can do it and im the one that cant do nothing i only want to play
#593 [12:07] <Wroedy> Okay thanks guys
#594 [12:08] <mattym> WelcometoOzz, You need to have your ISP contact Mojang about it. Thats the only way it will be resolved.
#595 [12:08] <urielsalis> WelcometoOzz, they have to a) change your IP, or b) ask Mojang to unblock them
#596 [12:08] <Greymagic27> Raffy, I can confirm that it's just terrain generation
#597 [12:08] <urielsalis> WelcometoOzz, anyway, nothing we can do here
#598 [12:08] <Raffy> so what should I do?
#599 [12:08] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#600 [12:08] <WelcometoOzz> +mattym ok thank u anyway i guess
#601 [12:08] <Raffy> it happens to me with all the worlds I create
#602 [12:09] * WelcometoOzz [webchat@5-231-147-84.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#603 [12:09] <urielsalis> Raffy, its normal
#604 [12:09] <urielsalis> Raffy, its the way terrain generates in that biomre
#605 [12:09] <Raffy> the whole world is full of thousands of pools of water
#606 [12:10] <Raffy> in every part you go you always find those damn pools of water
#607 [12:11] <Wroedy> So inside Hijackthis. Do i press "Do a system scan only" or what do i need to do? o.o
#608 [12:11] <Raffy> it happens to me with all the worlds I create
#609 [12:11] <Greymagic27> Wroedy, Press "do a system scan and save a log file"
#610 [12:11] <Greymagic27> After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#611 [12:11] <Greymagic27> Raffy, Like we said. It's just terrain generation
#612 [12:13] <Raffy> then I'll stop playing minecraft because it's not possible that every world I create must have a pool of water in every chunk
#613 [12:13] <Raffy> in every damned world
#614 [12:14] <Wroedy> Sorry, but im a bit lost. A text message has popped up on my screen, it starts up saying "For some reason your system denied write access to the Hosts file.
#615 [12:15] <Greymagic27> Wroedy, Could you restart the tool and make sure to run the .exe as an administrator?
#616 [12:16] <Raffy> if you want I send you the screens and the seeds of all the worlds I create and you will see that there are always puddles of water all over the world
#617 [12:16] <Greymagic27> Raffy, I can't do anything to change the world generation :P
#618 [12:16] <Wroedy> Well, ive got a Logfile now?
#619 [12:16] <Greymagic27> Wroedy, Great. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#620 [12:17] <Raffy> but I can't play minecraft like that
#621 [12:17] <Raffy> I can not do anything
#622 [12:18] <Wroedy> https://paste.ubuntu.com/p/JYnMqYHTJv/
#623 [12:18] <Raffy> I get my money back from mojang
#624 [12:18] * jezzle [webchat@182.232.183.155] has joined #minecrafthelp
#625 [12:18] <Greymagic27> Wroedy, Can you disable hotspotshield? If that doesn't work can you uninstall it?
#626 [12:18] <Raffy> minecraft sucks
#627 [12:18] <jezzle> เข้าเกมไม่ได้
#628 [12:19] <Greymagic27> jezzle, Can you rephrase that using normal text?
#629 [12:19] <Raffy> dio porco
#630 [12:19] <Raffy> vaffanculo fate tutti cagare
#631 [12:19] * Lord_Ralex kicked Raffy from #minecrafthelp (Reason: affy :Here is the lovely door)
#632 [12:26] * SmokeyTheBandicoot [webchat@193.205.162.45] has joined #minecrafthelp
#633 [12:27] <SmokeyTheBandicoot> Hello
#634 [12:27] <Greymagic27> SmokeyTheBandicoot, Hey. How can we help?
#635 [12:27] <SmokeyTheBandicoot> I have a problem with the Minecraft Launcher. I am unable to log in on a particular PC
#636 [12:28] <Greymagic27> SmokeyTheBandicoot, Does it produce any message when you try?
#637 [12:28] <SmokeyTheBandicoot> I can log in without problem on my other PC (windows 10 laptop), while I am stuck with the message "unable to connect to server" on the other PC (also Windows 10)
#638 [12:28] <SmokeyTheBandicoot> javaw.exe is not blocked by the firewall
#639 [12:29] <SmokeyTheBandicoot> I am out of ideas
#640 [12:29] <Greymagic27> ??> SmokeyTheBandicoot tools/hjt
#641 [12:29] <Absol> SmokeyTheBandicoot: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#642 [12:29] <Absol> SmokeyTheBandicoot: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#643 [12:29] <SmokeyTheBandicoot> sure, I'll be back in a moment
#644 [12:30] * zaphod [webchat@cpe-98-14-241-84.nyc.res.rr.com] has joined #minecrafthelp
#645 [12:32] <zaphod> hi, i purchased the minecraft java edition a few years back and installed in on a pc with windows 7. i have a new computer with windows 10 and wanted to know if it is possible to transfer my old version to the new computer and new windows version. if it is possible what are the steps to do that. thanks in advance
#646 [12:33] <Greymagic27> zaphod, Indeed it is. Just login with the same details you used to purchase the game and you'll be able to download it for free
#647 [12:33] <SmokeyTheBandicoot> An error message appeared (screen capture of the window here: https://imgur.com/a/3g5QIJ6). I followed the instructions and pointed to this file, uploaded here: https://paste.ubuntu.com/p/7y6S6dSgBk/
#648 [12:34] <Greymagic27> That's just your host file but that's all I need
#649 [12:34] <Greymagic27> ??> SmokeyTheBandicoot info/mcleaks
#650 [12:34] <Absol> SmokeyTheBandicoot: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#651 [12:34] <Absol> SmokeyTheBandicoot: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#652 [12:34] <Greymagic27> ??> SmokeyTheBandicoot win/hosts/edit
#653 [12:34] <Absol> SmokeyTheBandicoot: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#654 [12:34] <Absol> SmokeyTheBandicoot: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#655 [12:38] <zaphod> Will i still have all my realms in the new vs?
#656 [12:38] <SmokeyTheBandicoot> Yeah, I am now able to log in. Thank you!
#657 [12:39] <CapFan67> Now, There's a hoopy frood who really knows where his towel is.
#658 [12:39] <Greymagic27> SmokeyTheBandicoot, Make sure to change your minecraft password as you've given it away to other people using the tool
#659 [12:40] <SmokeyTheBandicoot> Sure I'll change it right now. Thank you again
#660 [12:40] <Greymagic27> No worries
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#663 [12:42] * SmokeyTheBandicoot [webchat@193.205.162.45] has quit. (Quit: webchat.esper.net)
#664 [12:43] <ilmmig> Hey, I wanted to play Minecraft again after a long time but i can't login. If i try to reset my Password i don't recieve any Mail.... What can i do.... :/
#665 [12:44] <Greymagic27> ??> ilmmig account/missing-email
#666 [12:44] <Greymagic27> ??> ilmmig account/email-missing
#667 [12:44] <Absol> ilmmig: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#668 [12:44] <Absol> ilmmig: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#669 [12:44] <Absol> ilmmig: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
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#672 [13:26] * coochieitchin [webchat@mail.sshcoteau.org] has joined #minecrafthelp
#673 [13:27] <coochieitchin> heyy ok so it says its opening but it stops in the middle and wont open and gives me an error message
#674 [13:28] <coochieitchin> Name: realms-1.14.14.jar
#675 [13:28] <coochieitchin> URL: https://libraries.minecraft.net/com/mojang/realms/1.14.14/realms-1.14.14.jar
#676 [13:28] <coochieitchin> Error details: Request error -105: ERR_NAME_NOT_RESOLVED
#677 [13:29] <coochieitchin> Filename on disk: realms-1.14.14.jar
#678 [13:29] <coochieitchin> Path: C:\Users\akovach\AppData\Roaming\.minecraft\libraries\com\mojang\realms\1.14.14\realms-1.14.14.jar
#679 [13:29] <coochieitchin> Exists: false
#680 [13:29] <coochieitchin> thats the error message
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#682 [13:31] * asus [webchat@c-73-160-172-249.hsd1.nj.comcast.net] has joined #minecrafthelp
#683 [13:31] <asus> is getting a refund possible for MC java edition?
#684 [13:33] <Lurks> asus depends, have a look https://help.mojang.com/customer/portal/articles/359338
#685 [13:34] <asus> I've only been playing for 2 days, and the game just doesn't run right (even after looking into their resources). You think my chances of getting a refund may be high?
#686 [13:36] * simonp [webchat@207.189.30.162] has joined #minecrafthelp
#687 [13:37] <simonp> hello i have problem : error 403 on account.mojang.com
#688 [13:39] <Lurks> asus maybe
#689 [13:46] * asus [webchat@c-73-160-172-249.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#690 [13:50] * Xx_Astral_xX [webchat@otwaon1073w-lp130-01-76-70-42-252.dsl.bell.ca] has joined #minecrafthelp
#691 [13:51] * frank1234 [webchat@OKTA-INC.ear2.SanJose1.Level3.net] has joined #minecrafthelp
#692 [13:52] <frank1234> Hi, yesterday I downloaded the Java version to my MacBook for my daughter. She's been playing on iOS for a while. The Launcher starts, but when I try to start the game, it crashes
#693 [13:53] <Xx_Astral_xX> For some reason, when I launch Minecraft and click play, when it loads textures and all of that, the game crashes. I've tried multiple times just relaunching my game yet it doesn't help. I have even uninstalled then reinstalled the game yet there is no progress
#694 [13:54] <Lurks> Xx_Astral_xX is that on all versions?
#695 [13:54] <Xx_Astral_xX> yes
#696 [13:54] <Xx_Astral_xX> i tested 1.14 and 1.13.2
#697 [13:54] <Xx_Astral_xX> then went to 1.12.2 and it also didnt work
#698 [13:55] <Lurks> Xx_Astral_xX what's the crash message? if any pop up
#699 [13:55] <Xx_Astral_xX> that there was a problem and failed to load, something like that
#700 [13:56] <Lurks> Xx_Astral_xX If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#703 [14:06] * alexnag [webchat@24.48.214.181] has joined #minecrafthelp
#704 [14:06] <alexnag> Hello
#705 [14:06] * Anonym [webchat@94.134.94.67] has joined #minecrafthelp
#706 [14:06] <Lurks> alexnag hi, how can we help?
#707 [14:06] <alexnag> If I purchased an account back in 2010 using Paypal, what information do I need to provide to recover my account?
#708 [14:07] <Anonym> Dear support I forgott my e-mail which i used to log -in what should i do
#709 [14:07] <alexnag> I got the account as a child and found that my account is no longer accessible after the switch from Java
#710 [14:08] <Lurks> Anonym do u have access to the main email still or u forgot that too?(google and so on)
#711 [14:08] <Lurks> alexnag read through this https://help.mojang.com/customer/portal/articles/361380
#712 [14:08] <Anonym> I also forgot that
#713 [14:09] <Lurks> Anonym then do the following above in the link
#714 [14:09] <alexnag> I'll check that out and let you know, thank you
#715 [14:21] <Anonym> Lurks thanks for your help, have a nice day
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#717 [14:24] * Lexi [webchat@cpe-74-65-149-203.maine.res.rr.com] has joined #minecrafthelp
#718 [14:24] <Lexi> How can I get my minecraft for Windows 10 on my Mac
#719 [14:24] * Jmac4533 [webchat@c-75-67-223-84.hsd1.nh.comcast.net] has joined #minecrafthelp
#720 [14:25] <Jmac4533> my minecraft currently has the error: "Failed to log in: authentication servers are currently down for maintenance" when I try to log in to any server; how do I fix?
#721 [14:26] <Lurks> Jmac4533 sounds like you visit a awful website and stealing your details
#722 [14:26] <Jmac4533> what do you mean
#723 [14:26] <Lurks> Jmac4533 have u heard of McLeak?
#724 [14:26] <Jmac4533> I have not
#725 [14:27] * Lexi [webchat@cpe-74-65-149-203.maine.res.rr.com] has quit. (Client Quit)
#726 [14:28] <Lurks> Jmac4533 ok, lets have a software check
#727 [14:28] <Jmac4533> ok cool what do I do
#728 [14:28] <Lurks> ??> Jmac4533 tools/hjt
#729 [14:28] <Absol> Jmac4533: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#730 [14:28] <Absol> Jmac4533: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#731 [14:30] <Jmac4533> https://paste.ubuntu.com/p/Dcsq8s9Rrn/
#732 [14:31] * Tosdiozz [webchat@188.150.38.169] has joined #minecrafthelp
#733 [14:31] <Tosdiozz> Hello
#734 [14:31] <Lurks> Jmac4533 you have proxy on and possible VPN on, turn them off and try again
#735 [14:32] <Lurks> Tosdiozz hi, need help with anything?
#736 [14:32] <Jmac4533> do you know what the vpn is called?
#737 [14:32] <Tosdiozz> so basically, when i made my account 7 years ago, i said i was born the day i made my account, so i said i was born 2012 09 02 when im really born 2004 09 02. And now i cant play realms with my friends without pay money
#738 [14:32] <Tosdiozz> i can explain more detailed
#739 [14:32] <Tosdiozz> later
#740 [14:32] <Lurks> Jmac4533 ProtonVPN
#741 [14:33] * Lord_of_Life [~Lord@77.28.171.253] has quit. (Ping timeout: 180 seconds)
#742 [14:33] <Tosdiozz> uhm
#743 [14:34] <Tosdiozz> did u guys recieve my message?
#744 [14:34] <Jmac4533> do I need to restart my computer?
#745 [14:35] <Lurks> Tosdiozz yes i see your message, im not sure why u have to pay, if someone bought a realm already
#746 [14:35] <Tosdiozz> can i add u on discord and send some screenshots?
#747 [14:35] <Lurks> Jmac4533 probably
#748 [14:35] * Jmac4533 [webchat@c-75-67-223-84.hsd1.nh.comcast.net] has quit. (Quit: webchat.esper.net)
#749 [14:36] <Lurks> Tosdiozz erm ok
#750 [14:36] <Tosdiozz> ISak#5211
#751 [14:36] * Lord_of_Life [~Lord@77.29.113.125] has joined #minecrafthelp
#752 [14:36] <alexnag> Alright so I tried to contact Paypal and now I'm waiting for my dad to contact Paypal
#753 [14:36] <alexnag> hopefully Paypal keeps purchases from 2010...
#754 [14:36] <alexnag> Or else I'm short an account
#755 [14:38] <Greymagic27> ??> Tosdiozz account/send-email
#756 [14:38] <Absol> Tosdiozz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#757 [14:38] <Absol> Tosdiozz: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#758 [14:38] * JMac4533 [webchat@ec2-18-215-33-203.compute-1.amazonaws.com] has joined #minecrafthelp
#759 [14:38] <JMac4533> that didn't help
#760 [14:39] <Tosdiozz> @absol already did that but i just wanna check here with u guys if u can solve it
#761 [14:40] <Greymagic27> Tosdiozz, We can't do anything to solve account issues. You'll need to wait for a reply
#762 [14:40] <Tosdiozz> okay.
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#764 [14:40] <Lurks> JMac4533 hm looking at your connection to here, seems to change
#765 [14:41] <JMac4533> I'm restarting minecraft now seeing if it does anything
#766 [14:41] * SAMUS04 [webchat@host169-112-dynamic.211-62-r.retail.telecomitalia.it] has joined #minecrafthelp
#767 [14:41] <SAMUS04> salve
#768 [14:41] <SAMUS04> non mi fa scaricare le nuove versioni
#769 [14:41] <JMac4533> nope still doesn't work
#770 [14:42] <Lurks> SAMUS04 sorry, english please
#771 [14:42] <SAMUS04> I can't install new version
#772 [14:42] <SAMUS04> He give me an error
#773 [14:42] <Lurks> SAMUS04 what is the error?
#774 [14:43] <SAMUS04> Impossible save the download ex( hurts3.ogg)
#775 [14:43] <SAMUS04> with all file
#776 [14:44] <mattym> JMac4533, As you were told the other day, remove your parental control software.
#777 [14:44] <Lurks> SAMUS04 If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#778 [14:44] <JMac4533> I did and it worked yesterday
#779 [14:44] <JMac4533> now it's not working again
#780 [14:44] <SAMUS04> ok, thank u
#781 [14:45] <mattym> JMac4533, According to the report the software is still there.
#782 [14:45] <JMac4533> hmm it doesn't show up in my control panel
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#785 [15:04] * scrulldemon [webchat@53.red-83-35-249.dynamicip.rima-tde.net] has joined #minecrafthelp
#786 [15:04] <scrulldemon> hi, I have a problem on my minecraft account
#787 [15:05] <Lurks> scrulldemon hi, what exact error message you get?
#788 [15:06] <scrulldemon> I bought a minecraft account in 2013 and now the web don't detect that are a account with this mail
#789 [15:07] <Lurks> scrulldemon did you migrate at all?
#790 [15:07] <scrulldemon> when I try to override my password (because I don't remember) there are not messages sent to mi mail
#791 [15:08] <scrulldemon> i tried, but I don't remember my pasword and the mail says that is incorrect
#792 [15:09] <Lurks> scrulldemon i think only mojang support can help you with the issue
#793 [15:09] <mattym> scrulldemon, Are you sure you are using the correct email account?
#794 [15:09] <scrulldemon> but I still have the message from 2013 when i bought the game, and there are no othes messages of mail changing
#795 [15:09] * Tagetyn [webchat@142.232.115.78.rev.sfr.net] has joined #minecrafthelp
#796 [15:09] <mattym> scrulldemon, Have you checked any spam/junk mail folders on your email account for the reset requests?
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#798 [15:10] <scrulldemon> yes
#799 [15:10] <mattym> ??> scrulldemon account/send-email
#800 [15:10] <scrulldemon> and I still know what is the username but I can't do nothing with it
#801 [15:10] <Absol> scrulldemon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#802 [15:10] <Absol> scrulldemon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#803 [15:12] * Ed [webchat@050-088-243-152.res.spectrum.com] has joined #minecrafthelp
#804 [15:12] <Ed> Hello, i have an old minecraft premium account and i dont remember if i ever migrated to mojang. Whenever i try to change my password with my old email, it is never recognized.
#805 [15:13] <mattym> Ed, What is the ingame username?
#806 [15:13] <scrulldemon> but the game was a gift from my mom in 2013, and i doubt that she still keeps that transaction code, is any other way to recuperate my account with my username and my mail direction?
#807 [15:14] <mattym> scrulldemon, You said you still have the message from when you bought the game, the info should be there?
#808 [15:15] * DarkVerex [webchat@76-221-65-157.lightspeed.bycymi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#809 [15:15] <scrulldemon> no, i have the mail of the account creation, when you have to verify your mail: https://gyazo.com/96eca3c50891f8e4c02c4b6c127bbfbc
#810 [15:16] <mattym> scrulldemon, You should not share emails publicly.
#811 [15:16] <mattym> scrulldemon, There should be another email after that one.
#812 [15:17] <scrulldemon> I will search again but I don't found anything more
#813 [15:18] <scrulldemon> mattym but thanks for try to help!
#814 [15:19] * rain [webchat@96-36-32-77.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
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#816 [15:20] <Ed> I think it was Greenaman51
#817 [15:21] <Ed> im not 100% sure on that
#818 [15:21] <mattym> Ed, Do you recall ever changing your username?
#819 [15:22] <Ed> no i dont
#820 [15:22] <Ed> is there any reason why my email is no longer registered with that account?
#821 [15:22] <mattym> Ed, Well if Greenaman51 is the account name, it has been migrated and had a username change. So if that was your account, it was likely compromised.
#822 [15:22] <mattym> Ed, You will need to contact Mojang to resolve it.
#823 [15:22] <mattym> ??> Ed account/send-email
#824 [15:22] <Absol> Ed: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#825 [15:22] <Absol> Ed: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#827 [15:23] <Ed> Ok thanks
#828 [15:23] <Hayden> Hello?
#829 [15:23] <Ed> hopefully that can be resolved
#830 [15:23] <Lurks> Hayden hi, how can we help?
#831 [15:23] <Hayden> Hey, I'm having issues with my minecraft, I have tried reinstalling minecraft and java.
#832 [15:24] <Hayden> I launch the game on its latest version it loads about 3/4 and then crashed
#833 [15:24] <Hayden> Constantly.
#834 [15:24] <Lurks> Hayden did you get any error/crash message? if any, what's the exact message
#835 [15:24] <Hayden> Yeh I did i got the erroe "805306369"
#836 [15:25] <Hayden> Which is apparently an out of memory error
#837 [15:25] <Hayden> But I have 8GB of Ram
#838 [15:25] <mattym> ??> Hayden tools/hjt
#839 [15:25] <Absol> Hayden: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#840 [15:25] <Absol> Hayden: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#841 [15:27] <Hayden> M'kay
#842 [15:27] <Hayden> Done
#843 [15:28] <mattym> Hayden, We need the link
#844 [15:28] <Hayden> https://paste.ubuntu.com/p/PM5td5Jhs4/
#845 [15:28] <mattym> ??> Hayden av/adwcleaner
#846 [15:28] <Absol> Hayden: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#847 [15:28] <Absol> Hayden: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#848 [15:29] <Hayden> Okay will do
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#850 [15:32] * folieadont [webchat@c-73-205-120-113.hsd1.fl.comcast.net] has joined #minecrafthelp
#851 [15:33] * leegitsz [webchat@177.37.211.53] has joined #minecrafthelp
#852 [15:33] <leegitsz> hello
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#854 [15:34] <folieadont> Hello, recently I claimed a copy of Minecraft for Windows 10 but it said the code had already been redeemed
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#856 [15:35] * Hayden [webchat@054589ab.skybroadband.com] has joined #minecrafthelp
#857 [15:35] <Hayden> Hello again
#858 [15:35] <mattym> Hayden, Check the game again.
#859 [15:35] <Hayden> SO I had 25 threats haha, and all were removed
#860 [15:36] <Hayden> Will do
#861 [15:37] <Hayden> Heyy it works!
#862 [15:37] <Hayden> Thank you so much, and thanks for helping me remove the malware I had no idea i had any!
#863 [15:39] <Lurks> Hayden they sneak in, thats how they ruin everything
#864 [15:40] <Hayden> Yeh i've had some before but again they snuk in, well again thank you all, been a big help
#865 [15:48] * Luke [webchat@99-58-106-106.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#866 [15:48] <Luke> Am i able to refund the java version of minecraft?
#867 [15:49] <Lurks> Luke https://help.mojang.com/customer/portal/articles/359338
#868 [15:50] <Luke> how long does that usually take to come through?
#869 [15:50] <Lurks> Luke no idea
#870 [15:51] * Willjah [webchat@cpe-23-242-166-214.socal.res.rr.com] has joined #minecrafthelp
#871 [15:51] <Luke> ight
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#876 [15:57] * pimpinhoze [webchat@108-208-175-143.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#877 [15:57] <pimpinhoze> hi
#878 [15:58] <Lurks> pimpinhoze hi
#879 [15:59] <pimpinhoze> I purchased minecraft back before 2012 probably around 2010 i logged into my account through launcher about a year ago without any trouble. But now im having to migrate my account
#880 [15:59] <pimpinhoze> I have no idea what email i wouldve used 9 years ago. I was a kid and had silly emails.
#881 [16:01] <Lurks> pimpinhoze only mojang support can help you with that,you need transaction ID https://help.mojang.com/customer/portal/articles/361380
#882 [16:02] <pimpinhoze> I wouldnt have that either. I used a parents debit card and they have no records of that card which is now long expired
#883 [16:03] <pimpinhoze> would it even be possible to recover this account without this information? If i could figure out which email was used i could probably try to recover that email.
#884 [16:03] <Lurks> pimpinhoze oh dear, u'll have to ask mojang support, they will question u for what is required
#885 [16:03] * John [webchat@c-73-237-44-77.hsd1.ga.comcast.net] has joined #minecrafthelp
#886 [16:04] * John [webchat@c-73-237-44-77.hsd1.ga.comcast.net] has quit. (Client Quit)
#887 [16:05] <pimpinhoze> ok thanks
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#889 [16:18] * ritzr [webchat@c-73-51-62-201.hsd1.il.comcast.net] has joined #minecrafthelp
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#891 [16:20] * Grixblade [webchat@173-20-139-104.client.mchsi.com] has joined #minecrafthelp
#892 [16:21] <Grixblade> Hey, I have a problem, I registered and account for minecraft years ago and have since lost the email I made the account with
#893 [16:21] <Grixblade> I just want to be able to play relms with a few freinfs
#894 [16:21] <Grixblade> freinds*
#895 [16:22] <mattym> Grixblade, Is your account not Migrated?
#896 [16:22] <Grixblade> Not yet
#897 [16:22] <mattym> ??> Grixblade account/send-email
#898 [16:22] <Grixblade> Cant find the sighn up email
#899 [16:22] <Absol> Grixblade: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#900 [16:22] <Absol> Grixblade: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#901 [16:25] * bobert [webchat@c-73-189-122-24.hsd1.ca.comcast.net] has joined #minecrafthelp
#902 [16:26] <bobert> hello. so I've tried to run the game on my Mac and it will not get past the white loading screen after installing it as an application. Anyone have experience with this too and can possibly help?
#903 [16:26] <mattym> ??> bobert launcher/log
#904 [16:26] <Absol> bobert: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#905 [16:28] <bobert> Im not able to even open the launcher to access the settings. the farthest I can get is to the white loading screen when the game is opened.
#906 [16:29] <mattym> bobert, The launcher is before the game, do you mean you see a white screen on the launcher?
#907 [16:29] <bobert> Yes. my apologies!
#908 [16:30] <bobert> It seems like my launcher will not get past the loading
#909 [16:30] <mattym> bobert, Are there any visible error messages?
#910 [16:30] <bobert> no
#911 [16:30] <bobert> just the white loading screen
#912 [16:30] <Lurks> suggest malwarebyte cleaner
#913 [16:31] <mattym> Its a mac.
#914 [16:31] <bobert> it is a mac
#915 [16:31] <mattym> bobert, What is your OSX/MacOS version?
#916 [16:31] <bobert> Mojave
#917 [16:31] <bobert> 10.14.4
#918 [16:31] <mattym> bobert, Can you see if there are any available (non OS) updates?
#919 [16:32] <bobert> let me check
#920 [16:33] <bobert> So the only updates I can check for are on the operating system which is up to date.
#921 [16:34] <bobert> do you know where I can check for other non OS updates?
#922 [16:34] <mattym> bobert, The Mac update utility should check for all. If it finds nothing just say so.
#923 [16:35] * deathspawn [deathspawn@nintendo.forever.at.deathspawn.net] has quit. (Quit: ~_~)
#924 [16:35] <Lurks> would the normal malwarebyte do the job? it says it has Mac
#925 [16:35] <mattym> Lurks, None of the problematic malware we have seen shows up on Macs.
#926 [16:35] <bobert> where can find the update utility?
#927 [16:36] <Lurks> +mattym oh darn
#928 [16:37] <mattym> bobert, From the Apple logo on the top bar (usually top, you may have moved it), hit System Preferences, from there you should have a Software Update option
#929 [16:38] <bobert> No Updates available
#930 [16:38] <mattym> bobert, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#931 [16:38] <bobert> No I do not
#932 [16:39] <bobert> is there a way I can check?
#933 [16:39] <mattym> bobert, If you have never installed any, chances are you don't
#934 [16:39] <mattym> bobert, Try the following.
#935 [16:40] <bobert> no firewall software installed
#936 [16:40] <mattym> bobert, Turn off the default Mac firewall (Apple Logo, System Preferences, Safety and Security), then remove the App from the Applications folder.
#937 [16:40] <mattym> bobert, Then download it again from minecraft.net/download and try to install it once more.
#938 [16:42] <bobert> downloaded and installed it
#939 [16:43] <bobert> firewall is off
#940 [16:43] <mattym> bobert, Make sure you download it again after the firewall was turned off.
#941 [16:43] <bobert> Should I run the launcher
#942 [16:44] <bobert> I made sure the firewall was off before
#943 [16:44] <mattym> bobert, Ok yes try to start it again.
#944 [16:44] <bobert> White loading screen again
#945 [16:45] <mattym> bobert, Can you find your Macs specific model number (Apple Logo, About this Mac)
#946 [16:46] <bobert> Macbook, Retina, 12-inch, Early 2015
#947 [16:46] <mattym> bobert, Ok one moment.
#948 [16:46] <bobert> okay
#949 [16:47] * deathspawn [deathspawn@nintendo.forever.at.deathspawn.net] has joined #minecrafthelp
#950 [16:48] <mattym> bobert, Any software installed with Overlays?
#951 [16:49] <bobert> what's overlays?
#952 [16:49] <bobert> Ive downloaded java and flash player
#953 [16:49] <mattym> bobert, Programs that display their features over or in other programs. Like Discord, Overwolf, Evolve
#954 [16:50] <bobert> none.
#955 [16:50] <bobert> this is the first program that I've tried installing
#956 [16:50] <mattym> bobert, And its showing the white screen before you even see or hit the green Play button?
#957 [16:50] <bobert> Yep
#958 [16:50] <bobert> before anything
#959 [16:53] <mattym> bobert, Never seen it with a Mac but we can see if a Malware scan helps.
#960 [16:53] <mattym> ??> bobert av/malwarebytes
#961 [16:53] <Absol> bobert: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#962 [16:53] <Absol> bobert: Download it here: https://www.malwarebytes.org/
#963 [16:53] <Absol> bobert: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#964 [16:54] <bobert> computer was wiped fresh when I got it
#965 [16:54] <mattym> bobert, Give it a go anyway
#966 [16:55] <bobert> no malware
#967 [16:56] <mattym> bobert, On Windows, a possible cause for the white screen on the launcher would be old/missing graphics drivers. But if you needed any the Software Update should have found them.
#968 [16:56] <bobert> yeah
#969 [16:59] <mattym> bobert, Have you restarted the computer at all since the issue started?
#970 [17:03] <bobert> yes
#971 [17:03] <bobert> turn on and off right?
#972 [17:04] <mattym> bobert, Yeah
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#975 [17:07] * bobert [webchat@c-73-189-122-24.hsd1.ca.comcast.net] has joined #minecrafthelp
#976 [17:07] <bobert> matt im back
#977 [17:07] <mattym> bobert, Any change?
#978 [17:07] <bobert> no change
#979 [17:08] <bobert> still white launcher loading screen
#980 [17:08] <mattym> bobert, Well, unfortunately I have reached the end of my knowledge when it comes to Macs.
#981 [17:08] <bobert> ahh okay
#982 [17:08] * ChronicRazorYT [webchat@cpe-67-48-26-237.kc.res.rr.com] has joined #minecrafthelp
#983 [17:09] <mattym> bobert, You may want to ask around on reddit, or the forums.
#984 [17:09] <bobert> guess there is not much to do till mojang support resonds
#985 [17:09] <bobert> or that
#986 [17:09] <bobert> ill try
#987 [17:09] <ChronicRazorYT> my minecraft migrating is having trouble
#988 [17:10] <CapFan67> ChronicRazorYT, What trouble are you having?
#989 [17:10] <ChronicRazorYT> it wont let me login to my mojang acc and when i try to reset my password it wont send my email but when i first made my minecraft acc i got an email verification from mojang and it was from the same email
#990 [17:11] <CapFan67> ChronicRazorYT, Have you checked your spam/junk folders?
#991 [17:11] <ChronicRazorYT> i sent a email to you guys
#992 [17:11] <ChronicRazorYT> yes
#993 [17:11] <Lurks> we aren't mojang support by the way
#994 [17:11] <CapFan67> ChronicRazorYT, I assume you mean you've sent an email to Mojang.
#995 [17:12] <ChronicRazorYT> the only thing i got in my junk is my purchase for java edition and yesi sent email to Mojang
#996 [17:12] <CapFan67> ChronicRazorYT, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#997 [17:12] <CapFan67> ChronicRazorYT, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#998 [17:12] <CapFan67> ??> ChronicRazorYT account/send-email
#999 [17:12] <Absol> ChronicRazorYT: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1000 [17:12] <Absol> ChronicRazorYT: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1001 [17:12] <ChronicRazorYT> i already sent a Email to mojang
#1002 [17:13] <CapFan67> ChronicRazorYT, Sounds like you're on track. Just a matter of waiting for them to respond.
#1003 [17:13] <ChronicRazorYT> ok thanks
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#1006 [17:33] * Kblock [webchat@24.48.227.152] has joined #minecrafthelp
#1007 [17:33] <Kblock> hi
#1008 [17:34] <Lurks> Kblock hi
#1009 [17:34] <Kblock> hello
#1010 [17:35] <Kblock> lurks
#1011 [17:35] <Kblock> whats your situation
#1012 [17:35] <Kblock> ?
#1013 [17:36] <Kblock> omg
#1014 [17:36] <Kblock> ...
#1015 [17:36] <Lurks> nothing, waiting if anyone have issue running minecraft, watching stream at the mo
#1016 [17:36] <Kblock> oh
#1017 [17:36] <Kblock> i do
#1018 [17:36] <Kblock> i cant purchase minecraft java
#1019 [17:37] <Kblock> idk wy
#1020 [17:37] <Lurks> Kblock could your bank doesn't allow foreign purchases, what messsage do you get when u try?
#1021 [17:38] <Kblock> it says that an error occured or somethin
#1022 [17:40] <Lurks> Kblock have u looked through this? https://help.mojang.com/customer/portal/articles/417071
#1023 [17:40] <Kblock> yes
#1024 [17:41] <Kblock> i read th whole thing
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#1027 [17:42] <Lurks> Kblock contact your bank and ask them about foreign purchases, that could be stopping
#1028 [17:43] <Kblock> im using a visa gift card
#1029 [17:44] <mattym> Kblock, As the page you were linked says, pre-paid cards are not accepted.
#1030 [17:47] <Kblock> i found a way to fix it
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#1033 [18:01] * Dotly [webchat@c-71-204-134-224.hsd1.ca.comcast.net] has joined #minecrafthelp
#1034 [18:02] <Dotly> So I was recently trying to play my survival world on my mac, (Minecraft 1.14) and whenever I loaded the world, the game crashed and I got this message: The game crashed whilst ticking memory connection. Will this affect the world file? Is there a fix? Will this world work on other mac devices? I have attached the crash report below. Thanks for you
#1035 [18:02] <Dotly> r help!
#1036 [18:03] <mattym> ??> Dotly launcher/log
#1037 [18:03] <Absol> Dotly: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1038 [18:05] <Dotly> OKAY
#1039 [18:05] <Dotly> sorr caps lock
#1040 [18:05] <Dotly> umm
#1041 [18:05] <Dotly> getting it
#1042 [18:07] <Dotly> https://paste.ubuntu.com/p/QQRqz4p5qG/
#1043 [18:08] <mattym> Dotly, Is it only happening in a specific world?
#1044 [18:08] <Dotly> yes
#1045 [18:09] <Dotly> all other world work fine, including earlier backups of this world
#1046 [18:09] <mattym> Dotly, Yeah, you may need to look into world recovery options. A backup of it would be easiest, as I am not sure what tools work on 1.14 currently.
#1047 [18:10] <Dotly> I don;t have backups
#1048 [18:10] <Dotly> my latert backup was 3 monts ago
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#1054 [18:14] <Dotly> hey i was just on here but reloaded
#1055 [18:15] <SoonRaccoon> My 1.14 server is pegged at 100% CPU. Is there a known workaround for this issue?
#1056 [18:15] <RicXGaming> I keep getting this error:
#1057 [18:16] * Alempsio [webchat@net-2-36-253-196.cust.vodafonedsl.it] has joined #minecrafthelp
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#1059 [18:16] <Alempsio> Hello+
#1060 [18:16] <Alempsio> Someone stole my account, what do i have to do?
#1061 [18:16] <CapFan67> ??> Alempsio account/hacked
#1062 [18:16] <Absol> Alempsio: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#1063 [18:16] <Absol> Alempsio: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1064 [18:16] * Kblock [webchat@24.48.227.152] has quit. (Quit: webchat.esper.net)
#1065 [18:17] <Alempsio> The main problem is that i bought the game way back in beta
#1066 [18:17] <Alempsio> i don't know how to get the id
#1067 [18:17] <Alempsio> of the transaction
#1068 [18:17] <CapFan67> Alempsio, Yup. Me too. I still have my purchase email with transaction ID. Fortunately, Beta is one of the easiest periods to recover your transaction ID:
#1069 [18:17] <CapFan67> ??> Alempsio account/trans-id
#1070 [18:17] <Absol> Alempsio: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1071 [18:17] <Dotly> i get the message The game crashed whilst ticking memory connection
#1072 [18:17] <Dotly> whenever i log into a specific world
#1073 [18:18] <Dotly> https://paste.ubuntu.com/p/SkrRPVTKhd/
#1074 [18:18] <Dotly> that's the crash report
#1075 [18:18] <CapFan67> Dotly, As mattym mentioned, your world is likely corrupted. You may need to wait for world recovery tools to be updated to 1.14.
#1076 [18:19] <Dotly> how do I acess world recovery tools?
#1077 [18:19] <Dotly> what are they?
#1078 [18:19] * Chris [webchat@74.82.63.83] has joined #minecrafthelp
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#1080 [18:19] * PurdueMatt [webchat@c-73-149-195-177.hsd1.ma.comcast.net] has joined #minecrafthelp
#1081 [18:19] <Alempsio> This just brings me to another customer request....
#1082 [18:20] <CapFan67> Dotly, That would be 3rd party tools. I don't use Mac, so I'm not sure what's generally available.
#1083 [18:20] <CapFan67> Alempsio, It's a list of what to do for each time period. In what year did you purchase.
#1084 [18:21] * Jay [webchat@c-68-55-204-231.hsd1.mi.comcast.net] has joined #minecrafthelp
#1085 [18:21] <Alempsio> Yes and it brings me to another Support request.
#1086 [18:21] <CapFan67> Alempsio, What year?
#1087 [18:21] <PurdueMatt> Hello. I had requested help from Mojang about an old account I've been using for years. It was never migrated and I had forgotten what email address I used to set it up. The account is PurdueMatt. Today I logged on and was informed the "Account has been migrated." and I can no longer log in. However, I received no follow up email from Mojang t
#1088 [18:21] <PurdueMatt> elling me what account it was migrated to. Help?
#1089 [18:21] <Alempsio> 2011 or older
#1090 [18:22] * Chris [webchat@dumbo2.igs.vic.edu.au] has joined #minecrafthelp
#1091 [18:22] <CapFan67> Alempsio, That will require contacting MOjang without your Transaction ID then. As the page tells you, ask for alternate account verification methods.
#1092 [18:22] <Chris> hello?
#1093 [18:22] <Alempsio> Still isn't there another way to recover my account? I have the emails of the "email change" saved in my email
#1094 [18:22] <Alempsio> that was not supposed to happen
#1095 [18:22] <Jay> Anybody had issues version 1.11.2 of Minecraft ?
#1096 [18:23] <CapFan67> Jay, As the channel message mentions, we sonly support on-modded current releases.
#1097 [18:23] <Chris> I'm having issues with 1.1
#1098 [18:23] <Jay> That older version?
#1099 [18:24] <Alempsio> There is no way to talk with a support employee directly? Using email is really annoying
#1100 [18:24] <SoonRaccoon> 1.11 is an older version. The current version is 1.14.
#1101 [18:24] <CapFan67> PurdueMatt, Did you change your name to MapTo?
#1102 [18:24] <Chris> Yeah, real old
#1103 [18:24] <PurdueMatt> No.
#1104 [18:24] <CapFan67> Alempsio, Unfortunately, Mojang support is only by email.
#1105 [18:24] <Alempsio> Welp guess im not recovering my account then
#1106 [18:24] <CapFan67> PurdueMatt, Then it appears your account has been stolen: https://namemc.com/search?q=PurdueMatt
#1107 [18:25] <CapFan67> Alempsio, ..or, you could contact Mojang as suggested. Entirely up to you.
#1108 [18:25] <CapFan67> ??> PurdueMatt account/send-email
#1109 [18:25] <Absol> PurdueMatt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1110 [18:25] <Jay> Can you update version thrn?
#1111 [18:25] <Absol> PurdueMatt: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1112 [18:25] <Alempsio> Allready did. they're not responding
#1113 [18:25] <CapFan67> Jay, Choose "Latest version" in your launcher.
#1114 [18:25] <CapFan67> Alempsio, When did you submit your request?
#1115 [18:25] <Alempsio> Yes sir
#1116 [18:25] <Chris> Is anyone available to help me?
#1117 [18:25] <Alempsio> about 3 days ago
#1118 [18:26] <CapFan67> Alempsio, You have a bit longer to wait: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1119 [18:26] <PurdueMatt> I did send an email to Mojang, and they never replied.
#1120 [18:26] <PurdueMatt> It's been 8 days.
#1121 [18:26] <CapFan67> Chris, as the channel join message tells you, We only support non-modded current releases.
#1122 [18:27] <CapFan67> PurdueMatt, Yes, only 8 days. That link will tell you what day they're currently working on.
#1123 [18:27] <Chris> +CapFan67 it isn't modded I don't have any mods
#1124 [18:27] * shane [webchat@c-76-124-130-217.hsd1.pa.comcast.net] has joined #minecrafthelp
#1125 [18:27] <CapFan67> Chris, 1.1 is not current version.
#1126 [18:27] <shane> hello i am trying to create a realm but it keep says check my internet connection
#1127 [18:27] <Alempsio> If they eventually respond to my case. i doubt they will respond as soon as i do.
#1128 [18:27] <PurdueMatt> Why would they have migrated my account without emailing me?
#1129 [18:27] <shane> hello i am trying to create a realm but it keep says check my internet connection
#1130 [18:27] <shane> i need help
#1131 [18:28] * Chris [webchat@dumbo2.igs.vic.edu.au] has quit. (Quit: webchat.esper.net)
#1132 [18:28] <Alempsio> so this is probalbly gonna tame more then a month just to get back an account that was stolen from me
#1133 [18:28] * shane [webchat@c-76-124-130-217.hsd1.pa.comcast.net] has quit. (Client Quit)
#1134 [18:28] <CapFan67> PurdueMatt, Account migration requires knowing your email, username and password. Clearly your credentials were compromised.
#1135 [18:28] * Matt9 [webchat@toroon2638w-lp130-01-70-24-66-22.dsl.bell.ca] has joined #minecrafthelp
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#1137 [18:29] <Matt9> I'm not receiving emails, I've tried to send an email to change my security questions like 7 times now, the emails never go to my account
#1138 [18:29] <Matt9> Please help
#1139 [18:29] <CapFan67> Matt9, Have you checked your spam/junk folder?
#1140 [18:30] <Matt9> Yes
#1141 [18:30] <CapFan67> Matt9, Have you tried contacting Mojang?
#1142 [18:30] <Matt9> None of the folders are getting an emaiil
#1143 [18:30] <Matt9> Yes
#1144 [18:30] <alijah> i need help, i dont want the windows 10 verison i want the launcher but my code got redeemed on windows 10 store
#1145 [18:30] <CapFan67> Matt9, Did you get the support request response, with case number?
#1146 [18:30] <Matt9> #2696614.
#1147 [18:30] <CapFan67> Matt9, I'm not asking for the case number, I'm confirming that you got the email.
#1148 [18:30] <Matt9> oh well yes i did
#1149 [18:31] <CapFan67> Matt9, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1150 [18:31] <CapFan67> Matt9, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account.
#1151 [18:31] * alijah [webchat@c-73-221-124-240.hsd1.wa.comcast.net] has quit. (Client Quit)
#1152 [18:31] <Alempsio> Well thanks anyway cap
#1153 [18:31] <CapFan67> alijah, Those codes are not universal. If your code worked for Win10Edition, it was a Win10Edition code.
#1154 [18:31] <Alempsio> Guess i'll just give up on my account and do something else
#1155 [18:31] <CapFan67> Alempsio, Best of luck with the account recovery.
#1156 [18:31] <Matt9> Okay ill try something else
#1157 [18:31] <Matt9> thanks
#1158 [18:31] * Matt9 [webchat@toroon2638w-lp130-01-70-24-66-22.dsl.bell.ca] has quit. (Client Quit)
#1159 [18:31] <Alempsio> To be honest
#1160 [18:31] <Alempsio> its gonna waste too much time
#1161 [18:32] <Alempsio> so not even gonna try anymore
#1162 [18:32] <CapFan67> Alempsio, Certainly your decision to make.
#1163 [18:32] * Alempsio [webchat@net-2-36-253-196.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#1164 [18:32] <Jay> Anybody know how update version 1.11.1.2 MinEcraft for Amazon fire?
#1165 [18:34] <CapFan67> Jay, Ah, you're asking about Bedrock Edition?
#1166 [18:34] <Jay> Minecraft?
#1167 [18:34] <Jay> Sorry
#1168 [18:35] <CapFan67> Jay, To the best of my knowledge, There isn't a support for the game on the Amazon Fire platform. So, you have probably used some work-around to load it. I am assuming you have the Bedrock Edition, as opposed to the Java Edition?
#1169 [18:36] <Jay> I think it bedrock
#1170 [18:36] <CapFan67> ??> jay bedrock/support
#1171 [18:36] <Absol> Jay: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#1172 [18:37] * Dotly [webchat@c-71-204-134-224.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1173 [18:37] <CapFan67> Alternately, you might find support at https://www.minecraftforum.net/forums/support/
#1174 [18:37] <SoonRaccoon> What is the recommended Java version to use when running a server on Linux?
#1175 [18:38] <CapFan67> SoonRaccoon, the latest Java8.
#1176 [18:39] <SoonRaccoon> And is there a recommended Linux distro to use?
#1177 [18:39] <PurdueMatt> PurdueMatt again. What I was trying to get help with earlier was an email I sent to Mojang about an old account I'm trying to get migrated. I don't recall the original email address. However, I received notice that the account HAD been migrated but I received no notification. Not sure how it could have been compromised if I don't recall the orig
#1178 [18:39] <PurdueMatt> inal (2012) email address. It's an account I've used for years. How can I get this account back?
#1179 [18:39] <CapFan67> SoonRaccoon, To be honest, I don't know much about Minecraft on Linux. I can't answer that question.
#1180 [18:40] <CapFan67> PurdueMatt, Again, you'll need to contact Mojang Customer support.
#1181 [18:40] <CapFan67> PurdueMatt, Do you need the link again?
#1182 [18:41] <PurdueMatt> No. Their customer support has a 2 month backlog.
#1183 [18:41] * velourz [webchat@176-147-84-247.abo.bbox.fr] has joined #minecrafthelp
#1184 [18:41] <velourz> hello there
#1185 [18:41] <mattym> SoonRaccoon, Latest update of Java 8.
#1186 [18:41] <CapFan67> PurdueMatt, 1 month, but yes a long delay. That's your only method forward.
#1187 [18:41] <velourz> i've got this issue with 1.14, everytime i launch a world the game crash
#1188 [18:43] <velourz> i've been told to come seek help here by mojang support
#1189 [18:43] <Lurks> ??> velourz tools/hjt
#1190 [18:43] <Absol> velourz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1191 [18:43] <Absol> velourz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1192 [18:43] <CapFan67> velourz, When your game crashes, do you see an error number or description, or just "not responding"?
#1193 [18:44] <velourz> not responding
#1194 [18:44] <velourz> then it sent me to the launcher
#1195 [18:45] <CapFan67> velourz, Ok. That's sometimes caused by incompatible software running on your PC. Lurks gave you the link to create a hjt report. That will let us see what's running and identify the incompatible software.
#1196 [18:45] * Randoremi [webchat@32.sub-174-253-6.myvzw.com] has joined #minecrafthelp
#1197 [18:46] <velourz> hum sorry i don't know what's a hjt report
#1198 [18:46] <Randoremi> hello?
#1199 [18:46] <CapFan67> velourz, Absol will provide the instructions:
#1200 [18:46] <CapFan67> ??> velourz tools/hjt
#1201 [18:46] <Absol> velourz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1202 [18:46] <Lurks> Randoremi hi?
#1203 [18:46] <Absol> velourz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1204 [18:46] <velourz> ok i'm trying this
#1205 [18:47] <Randoremi> im confused on how to give villagers jobs, i have them walled in and im expanding the village rapidly, but i have alot of unemployed people just hanging around. i would love to know how to set up a job site for say a butcher
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#1210 [18:48] <choisoobin> i can't log into minecraft since i can't remember my security questions & cannot access the email linked with my account
#1211 [18:48] <velourz> Absol https://paste.ubuntu.com/p/z7trNcrbMV/
#1212 [18:48] * osuman116 [webchat@cpe-97-70-181-131.detr.res.bhn.net] has joined #minecrafthelp
#1213 [18:49] <osuman116> hello
#1214 [18:49] <CapFan67> choisoobin, Mojang account self service requires two of three things: Knowing your login credentials, access to your email, and knowing your security challenge answers. If you don't have two of these three things, you will need to contact Mojang Support. Do you need a link?
#1215 [18:49] <osuman116> anyone here
#1216 [18:49] <osuman116> yes
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#1218 [18:50] <velourz> so you guys work for minecraft or juste here to help freely ?
#1219 [18:51] <CapFan67> velourz, we're volunteers.
#1220 [18:51] <CapFan67> velourz, I don't see anything in your report known to cause "not responding" states.
#1221 [18:51] <velourz> well that's nice
#1222 [18:51] <CapFan67> velourz, Let's try taking a look at your game log. Close your launcher and client, then run the game and create the crash. Finally, follow these instructions:
#1223 [18:52] <CapFan67> ??> velourz launcher/log-txt
#1224 [18:52] <Absol> velourz: We need to see your full launcher log, which is created in the game directory.
#1225 [18:52] <Absol> velourz: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1227 [18:57] <velourz> here you go : https://paste.ubuntu.com/p/vP9QRQ5WMw/
#1228 [18:58] <CapFan67> Stand by...
#1229 [18:59] <CapFan67> velourz, While you're looking at files, do you see a crash-report folder in your .minecraft folder? If so, do you see a crash report with a time/date stamp that matches this test?
#1230 [19:00] <velourz> nope
#1231 [19:01] <velourz> minecraft launcher won't let me see the crash report like it did before when i send my report to mojang
#1232 [19:02] <velourz> https://bugs.mojang.com/browse/MC-149444
#1233 [19:02] <CapFan67> velourz, *very* strange, but there's no output to the log when the client stopped. I see the world loads before the crash. Do you see any game rendering, or does it crash before rendering?
#1234 [19:03] <velourz> yes i see like 4-5 blocks in front of me then nothing, i don't even have the time to move my camera or my character
#1235 [19:03] <CapFan67> velourz, Let's look at your hardware/drivers:
#1236 [19:03] <CapFan67> ??> velourz win/dxdiag
#1237 [19:03] <Absol> velourz: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1238 [19:04] <CapFan67> velourz, Also, reading your report, does 1.13 also crash when VBOs are enabled?
#1239 [19:05] <velourz> hum i remember i crashed when 1.13 came out but mojang managed to help me, but i don't really remember what i did back then
#1240 [19:05] <CapFan67> velourz, Well, the dxdiag should shed some light on that.
#1241 [19:06] <velourz> hope so
#1242 [19:07] <velourz> https://paste.ubuntu.com/p/K3xhK7sWJ8/
#1243 [19:09] * abdullah [webchat@ip68-11-223-145.br.br.cox.net] has joined #minecrafthelp
#1244 [19:09] <abdullah> hey
#1245 [19:10] <Lurks> abdullah hey
#1246 [19:10] <abdullah> yeah I can't login to my account, help?
#1247 [19:11] <Lurks> abdullah log in at all anywhere? what exact message do you get?
#1248 [19:13] <CapFan67> velourz, Your driver is dated 2014. Intel's latest graphics driver for your integrated graphics is dated 2019. Your Nvidia driver is dated 2016, but the latest driver is 2019. Let me find paste some driver links for you.
#1249 [19:14] <abdullah> Ok so I haven't logged into my Minecraft account in 3 years, so I have a new laptop and I am trying to login and download it again. I thought I knew my login info and when i put it in it says invalid username or passcode. i then try to do the forget passcode procedure and it says it sent me an email but i get none. i went to the mojang login and it
#1250 [19:14] <abdullah> says my email ir correct and i still remeber my username as well.
#1251 [19:14] <CapFan67> velourz, I'd suggest updating both integrated and dedicated graphics.
#1252 [19:14] <CapFan67> velourz, Geforce driver for your card: https://www.geforce.com/drivers/results/146344
#1253 [19:14] <abdullah> is*
#1254 [19:15] <velourz> ho lord i thought i was on date
#1255 [19:15] <CapFan67> velourz, Intel driver for your integrated graphics: https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81496
#1256 [19:15] <CapFan67> velourz, Choose the Win8.1 64-bit on the left.
#1257 [19:15] <Lurks> abdullah did u migrate?
#1258 [19:15] <CapFan67> velourz, Installing those two is going to take you a few minutes. I'm going to start preping dinner. I'll be back in 10ish minutes to check on you.
#1259 [19:16] <abdullah> out of the country? no
#1260 [19:16] <velourz> ok man thanks :) have a nice meal
#1261 [19:16] <Lurks> no, the account, i don't remember when mojang started migrate
#1262 [19:17] <abdullah> yeah idk what that is lol
#1263 [19:17] <mattym> abdullah, Did you check any spam/junk folders in the email for the reset message?
#1264 [19:18] <abdullah> yes i have but there is nothing there
#1265 [19:18] <mattym> abdullah, You will need to contact Mojang then.
#1266 [19:19] <mattym> ??> abdullah account/send-email
#1267 [19:19] <Absol> abdullah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1268 [19:19] <Absol> abdullah: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1269 [19:20] <abdullah> ok thx
#1270 [19:20] * abdullah [webchat@ip68-11-223-145.br.br.cox.net] has quit. (Quit: webchat.esper.net)
#1271 [19:22] * Mjv404 [webchat@host86-131-252-200.range86-131.btcentralplus.com] has joined #minecrafthelp
#1272 [19:23] <Mjv404> Since recent update (Sunday) I can’t load Minecraft on my iPad or iPhone. Is this a bug and will it get fixed?
#1273 [19:24] <mattym> ??> Mjv404 bedrock/support
#1274 [19:24] <Absol> Mjv404: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#1275 [19:24] * Mjv404 [webchat@host86-131-252-200.range86-131.btcentralplus.com] has quit. (Client Quit)
#1276 [19:25] * Sam [webchat@71-8-138-201.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
#1277 [19:25] <Sam> Hello, I would like to Reavctivate my account but I don't know how too.
#1278 [19:25] * Sam [webchat@71-8-138-201.dhcp.stcd.mn.charter.com] has quit. (Client Quit)
#1279 [19:26] <CapFan67> velourz, Still chugging along?
#1280 [19:27] <velourz> well the nvidia installer has stopped functionning and the intel thing tell me i don't have the recquired configuration
#1281 [19:28] <CapFan67> velourz, That's an unexpected result for the Nvidia driver...
#1282 [19:29] <CapFan67> velourz, Intel may tell you that if Acer has locked down the hardware. That would be most unfortunate.
#1283 [19:29] <velourz> * it's not responding
#1284 [19:29] <CapFan67> velourz, I can only suggest rebooting and trying the Nvidia install again.
#1285 [19:30] <CapFan67> velourz, You can also have Nvidia's website auto-detect your GPU, but I'm fairly sure that dxDiag has it right.
#1286 [19:31] <CapFan67> velourz, Ok, off to start cooking. I'll try to pop back and check you after the reboot and driver install.
#1287 [19:31] <velourz> ok i'm gonna try the auto detect just to be sure
#1288 [19:31] * phroa [~phroa@173.254.236.155] has joined #minecrafthelp
#1289 [19:47] * ImDay [webchat@189.222.66.172.dsl.dyn.telnor.net] has joined #minecrafthelp
#1290 [19:48] <velourz> ok so i've updated the driver i'm gonna try to launch the game
#1291 [19:49] * yuh [webchat@75-142-99-88.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#1292 [19:49] <yuh> It says I have to buy minecraft again??
#1293 [19:50] <Lurks> yuh click your name in the top right corner, log out and then back in, should solve it
#1294 [19:51] <ImDay> Hey, I bought this new laptop about a week ago and I've tried playing minecraft on it but everytime I try to launch it, it crashes so is there anything I can do.
#1295 [19:51] <ImDay> My laptop specs:
#1296 [19:51] <ImDay> https://paste.ubuntu.com/p/qPCkctfcpT/
#1297 [19:51] * preston [webchat@adsl-74-248-197-98.tys.bellsouth.net] has joined #minecrafthelp
#1298 [19:52] <yuh> nope still not working
#1299 [19:52] <yuh> the weird thing is that I was able to recreate another account with the email i used to purchase minecraft with
#1300 [19:53] * DragonStrikes [webchat@93-87-207-76.dynamic.isp.telekom.rs] has joined #minecrafthelp
#1301 [19:54] <DragonStrikes> Hi
#1302 [19:54] <DragonStrikes> it looks like i lost my minecraft save
#1303 [19:54] <DragonStrikes> when my pc ran into an error
#1304 [19:54] <DragonStrikes> Ive tried restoring the save folder to its previous version
#1305 [19:54] <DragonStrikes> and it looks like it doesnt exist
#1306 [19:55] <DragonStrikes> Is there any way i can restore this world
#1307 [19:55] <DragonStrikes> ive spent a lot of time on it today
#1308 [19:55] <DragonStrikes> and i wouldn't want to see my work wasted
#1309 [19:56] <Lurks> yuh not sure what it could be, contact mojang support about it,
#1310 [19:57] <DragonStrikes> None of the problems they list seems to describe the problem i have
#1311 [19:58] <velourz> CapFan67 Hey man, so i've updated my driver and now the game work fine, thank you for your time and your dedication :)
#1312 [20:02] * DragonStrikes [webchat@93-87-207-76.dynamic.isp.telekom.rs] has quit. (Quit: webchat.esper.net)
#1313 [20:05] <Lurks> ImDay have you check if your CPU is up to date?
#1314 [20:06] <ImDay> What do you mean by up to date
#1315 [20:06] * DragonStrike [webchat@93-87-207-76.dynamic.isp.telekom.rs] has joined #minecrafthelp
#1316 [20:06] <DragonStrike> World gone after blue screen
#1317 [20:06] <DragonStrike> any way to get it back?
#1318 [20:07] <Lurks> ImDay update driver to latest release
#1319 [20:07] <ImDay> Im on it
#1320 [20:09] <ImDay> It will take a while to download
#1321 [20:15] <ImDay> hmm
#1322 [20:15] <ImDay> i cant seem to use the drivers
#1323 [20:16] <ImDay> I got the right ones and it still says that they are not the ones for my cpu
#1324 [20:18] * yuh [webchat@75-142-99-88.dhcp.mtpk.ca.charter.com] has quit. (Quit: webchat.esper.net)
#1325 [20:20] * __Hosh__ [webchat@107-131-204-45.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1326 [20:21] <__Hosh__> i cant load into the game, when I launch it, it freezes
#1327 [20:23] <ImDay> Yup I even downloaded again thr drivers, and it still says its not the right one, when in the page it says it is
#1328 [20:23] <Lurks> __Hosh__ is it not responding or crash and message pop up?
#1329 [20:24] <CapFan67> velourz, Glad to hear it's working!
#1330 [20:25] * velourz [webchat@176-147-84-247.abo.bbox.fr] has quit. (Quit: webchat.esper.net)
#1331 [20:27] <CapFan67> ImDay, Did you produce a dxdiag report earlier? I don't see one in chat.
#1332 [20:27] <ImDay> nope
#1333 [20:27] <ImDay> I dont remember how to do one tbh
#1334 [20:28] <CapFan67> Let's take a look:
#1335 [20:28] <CapFan67> ??> ImDay win/dxdiag
#1336 [20:28] <Absol> ImDay: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1337 [20:28] <ImDay> Yeah i do know dxdiag
#1338 [20:28] * gestovo [webchat@071-071-164-002.res.spectrum.com] has joined #minecrafthelp
#1339 [20:28] <ImDay> but what do i do in there
#1340 [20:28] <ImDay> do i save the info ?
#1341 [20:29] <CapFan67> ImDay, The instructions will tell you how to produce a report from DxDiag and post to http://paste.ubuntu.com/
#1342 [20:29] <gestovo> hey I just bought Minecraft but it says play demo ive redownloaded it but it still doesn't work what do I do
#1343 [20:29] <gestovo> #minecrafthelp hey I just bought Minecraft but it says play demo ive redownloaded it but it still doesn't work what do I do
#1344 [20:30] <CapFan67> gestovo, Log out and back into the Launcher, clicking your email in the upper right hand corner.
#1345 [20:30] <ImDay> hmm its in spanish
#1346 [20:30] <ImDay> 1 sec
#1347 [20:30] <CapFan67> ??> gestovo launcher/relog
#1348 [20:30] <Absol> gestovo: Click your Minecraft username (or email address) in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1349 [20:31] <CapFan67> ImDay, The instructions I've provided shouldn't be in Spanish.
#1350 [20:31] <ImDay> I mean my dxdiag is in spanish
#1351 [20:31] <CapFan67> ImDay, I'll do my best to parse out the relevant bits.
#1352 [20:32] <ImDay> U sure ?
#1353 [20:32] <CapFan67> ImDay, I need to see your hardware & driver dates. Should be fine.
#1354 [20:32] <ImDay> https://paste.ubuntu.com/p/swJZsyTZnR/
#1355 [20:35] <CapFan67> ImDay,Your driver is dated 2017. Acer's latest driver for your hardware is dated 2018. Scroll down to VGA: https://www.acer.com/ac/en/US/content/support-product/7244?b=1
#1356 [20:35] <ImDay> which one
#1357 [20:35] <ImDay> Nvidia
#1358 [20:35] <ImDay> or intel ?
#1359 [20:36] <CapFan67> ImDay, ...Ok, scrap that. I didn't notice the newer driver was Nvidia. Let's start from the beginning:
#1360 [20:36] <CapFan67> ImDay, When your game crashes, do you get an error number or description, or just "not responding"?
#1361 [20:36] <ImDay> Nope
#1362 [20:36] <CapFan67> ImDay, ..that's multiple choice. Which one?
#1363 [20:36] <ImDay> Just "game crashed"
#1364 [20:37] <CapFan67> ImDay, Does the game crash dialog have a "more details" button
#1365 [20:37] <ImDay> Yup
#1366 [20:37] <ImDay> i didnt send it ?
#1367 [20:37] <CapFan67> ImDay, I don't see it linked above. Can you create a paste and send it again?
#1368 [20:38] <ImDay> sure
#1369 [20:38] <ImDay> https://paste.ubuntu.com/p/HgmcYFjcSX/
#1370 [20:39] <CapFan67> ImDay, Ok, Problematic frame: crashes with no reference are sometimes incompatible software, sometimes bundleware and sometimes overlays. Let's run a report of running software on your system, and see if we can find the culprit:
#1371 [20:39] <CapFan67> ??> ImDay tools/hjt
#1372 [20:39] <Absol> ImDay: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1373 [20:39] <Absol> ImDay: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1374 [20:40] <ImDay> kk
#1375 [20:40] * __Hosh__ [webchat@107-131-204-45.lightspeed.irvnca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1376 [20:41] <ImDay> https://paste.ubuntu.com/p/XyDpXJKhwB/
#1377 [20:42] <CapFan67> ImDay, Disable the Discord Overlay in Discord settings, then try the game again. https://i.imgur.com/ztclF1s.png
#1378 [20:43] <ImDay> If its that imma be mad
#1379 [20:43] <Lurks> oh no!
#1380 [20:43] <ImDay> its not lmao
#1381 [20:44] <ImDay> still crashed
#1382 [20:44] <CapFan67> ImDay, Ok. The bundleware I expected wasn't there. Good news for the health of your system, but bad news in terms of finishing our mission. Ok...
#1383 [20:45] <CapFan67> ImDay, As a test, can you run 1.13 and disable VBOs. See if you still crash. If so, I'd like to compare the 1.13 crash report.
#1384 [20:45] <CapFan67> ImDay, Specifically, 1.13.2
#1385 [20:46] <ImDay> How do i disable VBOs isnt that ingame ?
#1386 [20:46] <CapFan67> ImDay, Let's just start with 1.13.2 as a test. Does the in-game main menu load?
#1387 [20:47] <ImDay> Nope, crashes
#1388 [20:48] <CapFan67> ImDay, Can you paste the 1.13.2 "more details" / crash report? I'd like to compare.
#1389 [20:48] <ImDay> https://paste.ubuntu.com/p/pcV6TBG2qb/
#1390 [20:52] <CapFan67> ImDay, Nothing definitive there. I don't see the software I thought I'd see, but just to be sure, Absol will link ADWCleaner, to make sure.
#1391 [20:52] <CapFan67> ??> ImDay av/adwcleaner
#1392 [20:52] <Absol> ImDay: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1393 [20:52] <Absol> ImDay: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1394 [20:52] <ImDay> How do i come back here
#1395 [20:52] <ImDay> ?
#1396 [20:53] <CapFan67> ImDay, Bookmark our launch page: https://minecraftirc.net/minecrafthelp/landing/
#1397 [20:53] <ImDay> kk
#1398 [20:53] <ImDay> do you want the log
#1399 [20:53] <Lurks> should be in your history to be able to comeback aswell
#1400 [20:53] <ImDay> ?
#1401 [20:54] * ImDay [webchat@189.222.66.172.dsl.dyn.telnor.net] has quit. (Quit: webchat.esper.net)
#1402 [20:54] <CapFan67> ImDay, the CLenaer will provide a report after reboot. I'll only be intrested in the report if it fixes the issue.
#1403 [20:54] <CapFan67> gahh...
#1404 [20:56] * ImDay [webchat@189.222.66.172.dsl.dyn.telnor.net] has joined #minecrafthelp
#1405 [20:56] <ImDay> Back
#1406 [20:56] <CapFan67> ImDay, Welcome back
#1407 [20:57] <ImDay> It did find 17 threats
#1408 [20:57] <ImDay> lmao
#1409 [20:57] <CapFan67> ImDay, Let me know how the game test goes.
#1410 [20:57] <Lurks> that's interesting
#1411 [20:57] <ImDay> 1.13 ?
#1412 [20:58] <ImDay> or 1.14
#1413 [20:58] <CapFan67> ImDay, 1.14 please. The crash reports were identical.
#1414 [20:58] <ImDay> kk
#1415 [20:58] <ImDay> crashed :l
#1416 [21:00] <CapFan67> ImDay, I'm reaching the end of list of causes.
#1417 [21:00] * Ken [webchat@c-73-248-222-180.hsd1.nj.comcast.net] has joined #minecrafthelp
#1418 [21:00] <ImDay> Thats what i was thinking
#1419 [21:00] <ImDay> maybe my laptop is just trash
#1420 [21:00] * Ken [webchat@c-73-248-222-180.hsd1.nj.comcast.net] has quit. (Client Quit)
#1421 [21:00] <CapFan67> ImDay, The only "hail mary" effort left is renaming the .minecraft folder to force the game to re-download all assets, just in case you have a corrupted asset causing the crash.
#1422 [21:01] * Tea [webchat@cpe-23-243-69-93.socal.res.rr.com] has joined #minecrafthelp
#1423 [21:01] <ImDay> i do not think that that is the problem, but we can try
#1424 [21:01] <CapFan67> ImDay, If you have no saved worlds on the system, you can simply delete the folder.
#1425 [21:01] <ImDay> kk
#1426 [21:01] <CapFan67> ImDay, It happens frequently enough that it's worth testing, though not usually on a new install.
#1427 [21:05] <Tea> Hello, i am having issues with the raid bar saying 1 raider remaining on my 1.14 server, i even try to clear it out with kill commands it says there are no pillagers etc..
#1428 [21:07] <CapFan67> Tea, does this describe your issue: https://bugs.mojang.com/browse/MC-149871
#1429 [21:07] * Salmael [webchat@cnq23-137.cablevision.qc.ca] has joined #minecrafthelp
#1430 [21:08] <Salmael> hello! Can't remember the password on my minecraft account!
#1431 [21:08] <Lurks> Salmael have you tried the "forgotten my password" button?
#1432 [21:08] <ImDay> Still crashes
#1433 [21:08] <ImDay> Rip
#1434 [21:09] <Salmael> yes! But the thing is, I don't have access to my old e-mail adress neither
#1435 [21:09] <Lurks> Salmael oh dear, contact mojang support i guess
#1436 [21:10] <Salmael> So, if they can't help me, I'm doomed?
#1437 [21:10] <CapFan67> ImDay, =( I'm out of ideas. The crash report does not contain the crashing module, which is very odd. I can't say I have seen that.
#1438 [21:10] <ImDay> No worries
#1439 [21:10] <ImDay> Thanks tho
#1440 [21:10] <Lurks> contact the email company to get old email too
#1441 [21:11] <ImDay> Have a nice day!
#1442 [21:11] <CapFan67> ImDay, You too. Best of luck.
#1443 [21:11] * ImDay [webchat@189.222.66.172.dsl.dyn.telnor.net] has quit. (Quit: webchat.esper.net)
#1444 [21:11] <Salmael> I tried this too. They say I cannot prove that I'm myself
#1445 [21:12] <Lurks> last hope is mojang :/
#1446 [21:14] <Salmael> still, I'm pretty hopeless...
#1447 [21:14] <Salmael> I guess buying the ps4 version won't help me?
#1448 [21:15] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1449 [21:15] <CapFan67> Salmael, Buying a different game probably won't help recover this one.
#1450 [21:15] <CapFan67> Salmael, Did you submit a support request?
#1451 [21:16] * gestovo [webchat@071-071-164-002.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1452 [21:16] <Salmael> Yes. I guess I'll have to simply wait
#1453 [21:16] <CapFan67> Salmael, *Nods* Sounds like you're on track.
#1454 [21:16] * Fade [webchat@c-67-189-166-27.hsd1.ny.comcast.net] has joined #minecrafthelp
#1455 [21:16] <Fade> hello
#1456 [21:17] <CapFan67> Hi
#1457 [21:17] <Salmael> All right. Thanks anyway!
#1458 [21:17] <Fade> is there someone here that's supposed to help me or something
#1459 [21:17] * Salmael [webchat@cnq23-137.cablevision.qc.ca] has quit. (Quit: webchat.esper.net)
#1460 [21:17] <CapFan67> Fade, Ask your question or state your issue, and if a helper is around (me for example), we'll offer help.
#1461 [21:18] <Fade> Ok, whenever I load into the game and join a server, whenever it says "Joining Server" it crashes
#1462 [21:18] <Fade> are my messages going through
#1463 [21:18] <CapFan67> Fade, Are you able to load single player worlds?
#1464 [21:19] <Fade> I don't know, I don't play Minecraft that much but me and my friends just started getting into it again
#1465 [21:19] <Fade> Would you like me to try
#1466 [21:19] <CapFan67> Fade, Yes.
#1467 [21:20] <Fade> "Unable to start Java' is what its telling me now
#1468 [21:20] <Fade> So I cant even start the game anymore
#1469 [21:21] <CapFan67> Fade, Is there a "more details" button? if so press it.
#1470 [21:21] <Fade> yes
#1471 [21:21] <CapFan67> Fade, Create a paste of the output here:
#1472 [21:21] <CapFan67> ??> Fade paste
#1473 [21:21] <Absol> Fade: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1474 [21:21] <Fade> C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\javaw.exe
#1475 [21:21] <Fade> is that what you want
#1476 [21:22] <CapFan67> Fade, I suspect it's more than one line. Pasting more than one line will result in getting kicked, so create a paste of the output.
#1477 [21:23] <Fade> What do you mean kicked
#1478 [21:23] <CapFan67> Fade, This IRC channel monitors for spam.
#1479 [21:23] <Fade> What do you mean by output?
#1480 [21:24] <CapFan67> Fade, Copy all of the dialog in the "more details" box to the website listed.
#1481 [21:25] <Fade> What do I put as the name
#1482 [21:25] <Fade> I don't even know why it wont start Minecraft, it was never doing this before until I tried when you told me to load into a solo
#1483 [21:26] <CapFan67> Fade, Enter anything in the "poster" field. What you put there doesn't matter.
#1484 [21:26] <CapFan67> Fade, Your issue upon arriving was the game crashing. Having you load a single player world is the same crash, but in a controlled environment that we can investigate and solve.
#1485 [21:27] <CapFan67> *facepalm*
#1486 [21:27] * PurdueMatt [webchat@c-73-149-195-177.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#1487 [21:28] * Th_Boy_Who_lived [webchat@207.189.25.138] has joined #minecrafthelp
#1488 [21:29] * Tea [webchat@cpe-23-243-69-93.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1489 [21:29] <Th_Boy_Who_lived> Could anyone answer me a question as to why an error keeps popping up denying me access to my account when i know both my email AND password are correct?
#1490 [21:30] <CapFan67> Th_Boy_Who_lived, Hi. We can certainly try to get to the bottom.
#1491 [21:30] <Th_Boy_Who_lived> this is both a brand new account and minecraft has not been installed
#1492 [21:30] <CapFan67> Th_Boy_Who_lived, Are you having trouble with the launcher login, the website (mojang.com), or both?
#1493 [21:30] <Th_Boy_Who_lived> the Website
#1494 [21:31] <Th_Boy_Who_lived> like i said i havent installed the client yet because i cant get into my account.
#1495 [21:31] * Fade [webchat@c-67-189-166-27.hsd1.ny.comcast.net] has joined #minecrafthelp
#1496 [21:31] <Fade> Hello? I was talking to someone and it glitched out
#1497 [21:31] <Fade> cap or something like that
#1498 [21:31] <CapFan67> Th_Boy_Who_lived, You appear to be behind a VPN. Mojang blocks logins from most VPN services. Disconnect from your VPN and try again.
#1499 [21:31] <CapFan67> Fade, Welcome back
#1500 [21:31] <Fade> Ah, theres my friend
#1501 [21:32] <Fade> It said ping timeout
#1502 [21:32] <Th_Boy_Who_lived> That would help let me try and see
#1503 [21:32] <Th_Boy_Who_lived> btw how did you know i had a vpn?
#1504 [21:32] <CapFan67> Th_Boy_Who_lived, Using this site: https://www.ipqualityscore.com/free-ip-lookup-proxy-vpn-test
#1505 [21:33] <Th_Boy_Who_lived> huh
#1506 [21:33] <Th_Boy_Who_lived> would you look at that lol
#1507 [21:33] <Fade> Did you get my thing kap? the Ubuntu thing
#1508 [21:33] <Fade> cap**
#1509 [21:33] * Th_Boy_Who_lived [webchat@207.189.25.138] has quit. (Client Quit)
#1510 [21:33] <CapFan67> Fade, I did not get the follow up paste with the full error. Can you paste it again?
#1511 [21:34] <Fade> sure
#1512 [21:34] <Fade> can you send it again
#1513 [21:34] <CapFan67> ??> Fade paste
#1514 [21:34] <Absol> Fade: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1515 [21:34] * Th_Boy_Who_Lived [webchat@va-67-233-72-235.dhcp.embarqhsd.net] has joined #minecrafthelp
#1516 [21:34] <Fade> there you go
#1517 [21:34] <Th_Boy_Who_Lived> Yes that was the problem, strange that Mojang keeps you from logging in if you have a VPN
#1518 [21:35] <Fade> how bads it lookin doc? am I gonna make it
#1519 [21:35] <CapFan67> Fade, you need to give us the link.
#1520 [21:35] <Fade> welp
#1521 [21:35] <Th_Boy_Who_Lived> Thanks a lot Cap
#1522 [21:35] <CapFan67> Th_Boy_Who_Lived, Not so strange. Account thieves try to use them to validate stolen accounts.
#1523 [21:35] <CapFan67> Th_Boy_Who_Lived, Anyway, glad it's working!
#1524 [21:35] <Fade> link to what?
#1525 [21:36] <CapFan67> Fade, When you created the paste, you received a new page. I can't see your screen. You have to give me the link/URL to that new page.
#1526 [21:36] * DJ_N [webchat@CPEa84e3fd0e6b3-CMa84e3fd0e6b0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1527 [21:36] <CapFan67> Fade, It looks something like this, but with a different ending: https://paste.ubuntu.com/p/XyDpXJKhwB/
#1528 [21:36] * hi [webchat@71-221-199-5.spkn.qwest.net] has joined #minecrafthelp
#1529 [21:36] <hi> yo
#1530 [21:36] <DJ_N> yo
#1531 [21:36] <Fade> ive never seen that before
#1532 [21:37] * DJ_N [webchat@CPEa84e3fd0e6b3-CMa84e3fd0e6b0.cpe.net.cable.rogers.com] has quit. (Client Quit)
#1533 [21:37] <CapFan67> Fade, *sigh* The link itself. You need to give me the link to your paste page.
#1534 [21:37] <CapFan67> Fade, So I can click it and see your paste.
#1535 [21:37] <Fade> Hold up, can we back it up a bit
#1536 [21:37] <CapFan67> Fade, It should be at the top of your browser.
#1537 [21:37] <hi> i just installed mincraft on my windows 8 comp and its crash when i join world
#1538 [21:37] <Fade> im a little slow so
#1539 [21:37] <Fade> same
#1540 [21:37] <Fade> well I also cant even start up the game now
#1541 [21:38] <CapFan67> hi, When it crashed, did you get a dialog box? Did it have a "more details" button?
#1542 [21:38] <Fade> and also try not to use words like "paste" its too vocabularic for me
#1543 [21:38] <hi> nah it just said java some binary crashed
#1544 [21:38] * Th_Boy_Who_Lived [webchat@va-67-233-72-235.dhcp.embarqhsd.net] has quit. (Client Quit)
#1545 [21:38] <CapFan67> hi, Right. In that crash notice, was there a "more details" button?
#1546 [21:39] <CapFan67> hi, (by button, I mean text you can click)
#1547 [21:39] <hi> yes
#1548 [21:39] <hi> i think so i am checking rn
#1549 [21:39] <hi> yes
#1550 [21:39] <Fade> should I follow along to this also or what
#1551 [21:39] <CapFan67> hi, Click that button. I need to see that dialog, so paste the full error dialog to paste.ubuntu.com Absol will give you instructions:
#1552 [21:39] <CapFan67> ??> hi paste
#1553 [21:39] <Absol> hi: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1554 [21:40] <hi> ok
#1555 [21:40] <CapFan67> Fade, Did you use the website and copy your error and then click "Paste!"?
#1556 [21:40] <hi> one sec
#1557 [21:40] <Fade> What I did was click on the more details thing and that's what im copying right? or am I dumb
#1558 [21:41] * micro3456 [webchat@c-73-168-121-12.hsd1.in.comcast.net] has joined #minecrafthelp
#1559 [21:41] * micro3456 [webchat@c-73-168-121-12.hsd1.in.comcast.net] has quit. (Client Quit)
#1560 [21:41] <CapFan67> Fade, Yes. That's what you need to copy. You will copy/paste that error information here: http://paste.ubuntu.com/
#1561 [21:41] <Fade> i just did that
#1562 [21:41] <CapFan67> Fade, fill in the "poster" and "Content" fields, then click "Paste!"
#1563 [21:42] <CapFan67> Fade, Did that give you a new page with your text and numbers on the side?
#1564 [21:42] <hi> yo thx for helping
#1565 [21:42] <Fade> yes
#1566 [21:42] <CapFan67> hi, No worries. post the link here when you have the paste ready.
#1567 [21:42] <hi> ok
#1568 [21:43] <CapFan67> Fade, Ok. On the top of your web page, you will see the URL or address. That's a "link" to the page. copy that URL to this chat.
#1569 [21:43] <hi> yo the only option i get is to close the program
#1570 [21:43] <Fade> https://paste.ubuntu.com/p/n896KHfNWr/
#1571 [21:43] <Fade> like that
#1572 [21:43] <Fade> ?
#1573 [21:43] <CapFan67> hi, no "more details" to click then?
#1574 [21:43] <hi> yes
#1575 [21:44] <hi> then it brings me back to minecraft launcher
#1576 [21:44] <hi> says unxpected game crash
#1577 [21:44] <CapFan67> Fade, Yes. Now we're progressing. Navigate to this folder: C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\ Let me know when you're there.
#1578 [21:44] <CapFan67> hi, Ok. Let's look at your log:
#1579 [21:44] <hi> ima paste the chrash report
#1580 [21:44] <CapFan67> ??> hi launcher/log
#1581 [21:44] <Absol> hi: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1582 [21:44] <hi> ok
#1583 [21:45] <Fade> what do you mean by folder
#1584 [21:45] <CapFan67> Press Windows+E
#1585 [21:46] <Fade> what is it under?
#1586 [21:46] <CapFan67> Fade, Navigate here: C:\Program Files (x86)\Minecraft Launcher\runtime\jre-x64\bin\
#1587 [21:46] <hi> getting logs rn
#1588 [21:46] <Fade> do i copy/paste that or something
#1589 [21:46] <CapFan67> hi, No worries.
#1590 [21:47] <CapFan67> Fade, It's clear to me we won't be able to solve this issue. Is there someone else there with a little bit more computer knowledge that I can work with?
#1591 [21:47] * Desmond [webchat@S0106bcd1652e83d0.gv.shawcable.net] has joined #minecrafthelp
#1592 [21:48] <Desmond> Hey, so I'm unable to connect to any servers, it's not the version because I can't connect on ANY versions
#1593 [21:48] <CapFan67> Desmond, What happens when you try?
#1594 [21:49] <Fade> Ok, im smart now cap im at the file
#1595 [21:49] <Desmond> It just says Connecting to server infinitley
#1596 [21:49] <CapFan67> Fade, Find "javaw.exe", select it, right click and choose properties.
#1597 [21:49] <Desmond> how would i go about finding that?
#1598 [21:50] <Desmond> CapFan67 I don't think the issue is with my firewall but this is a brand new computer so idk
#1599 [21:50] <Fade> i have a Javaw but none with .exe at the end? is that an issue
#1600 [21:51] <CapFan67> Desmond, Using 1.13.2, are you able to connect to this test server: mctest.ae97.net
#1601 [21:51] <Desmond> ill try one sec
#1602 [21:51] <hi> https://paste.ubuntu.com/p/MWnJZccNdb/
#1603 [21:51] <CapFan67> Fade, That just means you have extensions hidden. Now worries. Right click and choose properites.
#1604 [21:51] <Fade> What am i right clicking? the javaw?
#1605 [21:52] <hi> lines 79 and 80
#1606 [21:52] <hi> i think problem
#1607 [21:52] <hi> idk tho
#1608 [21:52] <hi> and exit code 255
#1609 [21:52] * TrionuS [webchat@pc-155-221-47-190.cm.vtr.net] has joined #minecrafthelp
#1610 [21:53] <CapFan67> Fade, Yes, right click the Javaw and select properties
#1611 [21:53] <hi> lol
#1612 [21:53] <Fade> OK
#1613 [21:53] <Fade> I did that
#1614 [21:53] <Desmond> CapFan67 I can't connect to the test server
#1615 [21:53] <Desmond> I get a connection timed out error
#1616 [21:53] <CapFan67> hi, No errors listed. Ok, let's look for incompatible software on your system, which can cause crashes with no error:
#1617 [21:53] <CapFan67> ??> hi tools/hjt
#1618 [21:53] <hi> ok
#1619 [21:53] <Absol> hi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1620 [21:53] <Absol> hi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1621 [21:54] <CapFan67> Fade, Click on the Compatibility tab. Are any of the boxes checked?
#1622 [21:55] <Fade> There is no compatibility tab, maybe that's the issue
#1623 [21:55] <CapFan67> Desmond, It would appear that your outbound and/or inbound access to the port used by minecraft is blocked. Have you tried temporarily disabling the firewall on your PC to test? A second test would include disabling the firewall on your router.
#1624 [21:55] <CapFan67> Fade, What tabs do you see?
#1625 [21:56] <Fade> from left to right General, Sharing, Security, Previous Versions, Customization
#1626 [21:56] <CapFan67> Fade, CLose that. You failed to select the file first. Click on javaw so it's selected *then* right click and choose properties.
#1627 [21:57] <Fade> my b, got it now
#1628 [21:57] <Desmond> CapFan67 Nope no luck with the firewall method
#1629 [21:58] <hi> https://paste.ubuntu.com/p/ZcphJkYFfn/
#1630 [21:58] <CapFan67> Desmond, Some software or hardware is blocking your port access to the server. We can run a report to see if it's software on your system if you like.
#1631 [21:58] <Desmond> CapFan67 Yes that'd be great
#1632 [21:58] <CapFan67> ??> Desmond tools/hjt
#1633 [21:58] <Absol> Desmond: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1634 [21:58] <Absol> Desmond: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1635 [21:58] <CapFan67> Desmond, Stand by, looking.
#1636 [21:58] <CapFan67> Fade, Click on the Compatibility tab. Are any of the boxes checked?
#1637 [21:59] <Fade> yes 1,
#1638 [21:59] <Desmond> I download that?
#1639 [21:59] <Fade> Run this program as an administrator
#1640 [21:59] <CapFan67> Fade, Uncheck that and click OK. Then test the game again.
#1641 [21:59] <CapFan67> Desmond, Yes. That tool will produce a report of running programs on your computer.
#1642 [22:00] <Desmond> My system denied write access apparently
#1643 [22:00] <hi> rip
#1644 [22:00] <Fade> Ok, i can launch the game now but i still cant join servers without the game crashing
#1645 [22:00] <CapFan67> Desmond, That's becaue you didn't run as Admin. No worries, the report will run fine.
#1646 [22:00] <Desmond> okay
#1647 [22:01] <Desmond> https://paste.ubuntu.com/p/27SPPGJJPB/
#1648 [22:01] <CapFan67> Fade, When the game crashes when connecting to a server, do you see a "more details" to click?
#1649 [22:01] <Fade> no i don't think
#1650 [22:01] <CapFan67> hi, I don't see anything I would expect to cause the crash. Let's look at your hardware/drivers:
#1651 [22:02] <CapFan67> ??> hi win/dxdiag
#1652 [22:02] <Absol> hi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1653 [22:02] <hi> ok
#1654 [22:02] <Fade> says unxpected game crash
#1655 [22:03] <CapFan67> Desmond, You have a system wide nameserver set in your registry. That's very unusual.
#1656 [22:04] <Desmond> What does that mean xD
#1657 [22:04] <Fade> when im Joining world, it says Java(TM) Platform SE binary is not responding
#1658 [22:04] * dominus [webchat@mue-88-130-62-071.dsl.tropolys.de] has joined #minecrafthelp
#1659 [22:04] <CapFan67> Fade, Not responding states are normally incompatible software. Let's look:
#1660 [22:04] <CapFan67> ??> Fade tools/hjt
#1661 [22:04] <Absol> Fade: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1662 [22:04] <Absol> Fade: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1663 [22:05] <CapFan67> Desmond, Stand by... I'm looking at how this might have been set.
#1664 [22:05] <Desmond> If it helps I just built this computer yesterday
#1665 [22:06] <hi> https://paste.ubuntu.com/p/fHQpK4Tv2h/
#1666 [22:06] <Desmond> in the log i see a bunch of stuff in system32 that says file missing
#1667 [22:06] <Desmond> could it be that?
#1668 [22:06] <hi> yo i think all the way at the bottom it says stuff about javaw crashing
#1669 [22:06] <CapFan67> Desmond, I strongly suspect malware has set this setting. Let's run ADWCleaner to clean up the machine, reboot and test minecraft again:
#1670 [22:06] <Desmond> sounds good
#1671 [22:06] <CapFan67> ??> Desmond av/adwcleaner
#1672 [22:06] <Absol> Desmond: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1673 [22:06] <Absol> Desmond: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1674 [22:07] <Fade> that's a lot of writing
#1675 [22:07] <Fade> i did it
#1676 [22:07] <Fade> https://paste.ubuntu.com/p/xPwSm6nXkb/
#1677 [22:07] <CapFan67> hi, That's only a partial report. I need the full dxdiag report.
#1678 [22:07] <hi> oh crap sorry
#1679 [22:07] <Desmond> It says no threats were detected CapFan67
#1680 [22:08] <CapFan67> Desmond, Ok. Stand by...
#1681 [22:08] <CapFan67> Fade, You have two issues: (1) Disable the Discord Overlay in Discord settings. (2) You have bundleware called PremierOpinion, known to cause your issue. Absol will provide removal instructions:
#1682 [22:08] <CapFan67> ??> Fade av/adwcleaner
#1683 [22:08] <Absol> Fade: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1684 [22:08] <Absol> Fade: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1685 [22:09] <hi> https://paste.ubuntu.com/p/GBrDj6SgpV/
#1686 [22:09] <hi> here full
#1687 [22:09] <hi> it says stuff about java chrashing at bottom of dxdiag
#1688 [22:09] <CapFan67> hi, This isn't a crash report, just a dxdiag listing your hardware and drivers.
#1689 [22:09] <hi> uhh
#1690 [22:09] <hi> ok
#1691 [22:10] <hi> i must have done something wrong
#1692 [22:10] * Fade [webchat@c-67-189-166-27.hsd1.ny.comcast.net] has quit. (Quit: webchat.esper.net)
#1693 [22:10] <hi> ill go back and try to find chrash report
#1694 [22:10] <CapFan67> hi, Hold on. This is the report I asked for.
#1695 [22:10] <hi> ok
#1696 [22:11] * Cindy [webchat@c-73-86-204-159.hsd1.md.comcast.net] has joined #minecrafthelp
#1697 [22:11] <CapFan67> Hi I need your HP product number. Absol will give you instructions:
#1698 [22:11] <CapFan67> ??> hi oem/hp/product-number
#1699 [22:11] <hi> ok
#1700 [22:11] <Absol> hi: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1701 [22:11] <Absol> hi: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1702 [22:11] <hi> paste bin?
#1703 [22:12] <Cindy> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further it keep say this to all my minecraft servers and i am play on forge 1.12.2
#1704 [22:12] <hi> https://paste.ubuntu.com/p/RyBbX6y8Fd/
#1705 [22:12] <Desmond> CapFan67 I had a preset DNS ip thingy set in my network and sharing centre. i changed that to be automatic but it still didnt do anythig
#1706 [22:13] <Desmond> capfan67 should i do the basic repair thing on adwcleaner
#1707 [22:13] <CapFan67> Desmond, It was the only unusual thing I found in the hjt report.
#1708 [22:13] <hi> how do y'all do this without being paid
#1709 [22:13] <hi> seems hard
#1710 [22:13] <Desmond> i was thinking the same thing
#1711 [22:13] <CapFan67> Desmond, You can run the basic repair if you choose, but I don't think it will produce a different outcome.
#1712 [22:13] <CapFan67> hi, It can be at times.
#1713 [22:14] <CapFan67> hi, Stand by. Looking up your drivers.
#1714 [22:14] <hi> ok thx dude
#1715 [22:14] <Desmond> CapFan67 so what am I to do then :/ im just tryna play some factions xD
#1716 [22:16] <Cindy> io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further It keep say this to all my minecraft servers and i am play on forge 1.12.2 * sorry i fix my sentent
#1717 [22:16] <CapFan67> hi, Ok, the good news is this *could* be solved with a driver update. The bad news is that HP locks down their hardware to prevent non-HP drivers from installing. You'll need to contact HP and have them help you install the latest Intel driver for your integrated graphics, which should solve the issue.
#1718 [22:17] <hi> so once i update my intel drivers it will prob be fixed?
#1719 [22:17] <CapFan67> Desmond, I'm not sure what else to suggest. I don't see any software or settings that would block your access to port 25565. If you've disabled your PC and Router firewalls, I'm not sure where it's being blocked.
#1720 [22:18] <CapFan67> hi, I would expect it to work. Your driver is badly out of date (2014).
#1721 [22:18] * Desmond [webchat@S0106bcd1652e83d0.gv.shawcable.net] has quit. (Quit: webchat.esper.net)
#1722 [22:19] <hi> yeah my computer is old i just got back into trying to play video games
#1723 [22:19] <CapFan67> hi, Your integrated graphics chipset (Intel® HD Graphics 4400 driver) should support the game with current drivers (dated 2019)
#1724 [22:19] * Fade [webchat@c-67-189-166-27.hsd1.ny.comcast.net] has joined #minecrafthelp
#1725 [22:19] <hi> wait wut
#1726 [22:19] <CapFan67> Fade, Welcome back.
#1727 [22:19] <Fade> cap you saved my life
#1728 [22:19] <Fade> and you removed threats off my pc
#1729 [22:19] <CapFan67> Fade, That sounds like success. Glad it's working!
#1730 [22:19] <Fade> I don't know how I will ever repay you
#1731 [22:20] <hi> lmao
#1732 [22:20] <CapFan67> Fade, Enjoy the game.
#1733 [22:20] <Fade> I shall make a statue out of Minecraft diamonds, just for you!
#1734 [22:20] <Cindy> lol
#1735 [22:20] <CapFan67> =)
#1736 [22:20] <Fade> Have a good day lads and don't die to creepers
#1737 [22:20] * Fade [webchat@c-67-189-166-27.hsd1.ny.comcast.net] has quit. (Client Quit)
#1738 [22:20] <CapFan67> Cindy, Was just a bit overwhelmed. Sorry to make you wait.
#1739 [22:20] <Cindy> it ok lol
#1740 [22:21] <CapFan67> Cindy, We support non-modded current version Java Edition client issues here. Do you fail to connect with vanilla 1.14?
#1741 [22:21] <Cindy> yes and it fair with vanilla to nd 1.14
#1742 [22:21] * Desmond [webchat@S0106bcd1652e83d0.gv.shawcable.net] has joined #minecrafthelp
#1743 [22:21] <Cindy> and*
#1744 [22:21] * hi [webchat@71-221-199-5.spkn.qwest.net] has quit. (Quit: webchat.esper.net)
#1745 [22:22] <CapFan67> Cindy, Can you run a 1.13.2 vanilla test, and try to connect to this test server: mctest.ae97.net
#1746 [22:22] <Cindy> it not working with vanilla 1.14 or any verson to f
#1747 [22:22] <Cindy> ok i try that
#1748 [22:23] <Desmond> Could it be that my 25565 is portforwarded?
#1749 [22:24] <CapFan67> Desmond, Yes, actually. If you disable that rule, do you get a different result?
#1750 [22:24] <Desmond> I'm not sure how to disable it tbh
#1751 [22:25] <CapFan67> Desmond, Most router port forwarding rules have an enable/disable checkbox. If not, make notes and delete the rule.
#1752 [22:25] <Desmond> I went to my router config thing on my computer by typing my IP but i dont see the option
#1753 [22:27] <Cindy> ok i join that test sever
#1754 [22:27] <CapFan67> Cindy, So, you were able to join successfully?
#1755 [22:27] <Cindy> ya
#1756 [22:28] <Cindy> but olny the test server and not there other server i have o.O
#1757 [22:28] <CapFan67> Cindy, If you're able to join servers, then the issue is either with your Forge setup and/or mods, or with the server on the other end.
#1758 [22:28] <CapFan67> Cindy, What is the other server you tried to failed to connect to?
#1759 [22:29] <Cindy> like hypixel and pokemon
#1760 [22:30] <Cindy> and other servers
#1761 [22:30] <CapFan67> Cindy, You can test connecting to Hypixel with the same vanilla 1.13.2 client that worked earlier?
#1762 [22:31] <Cindy> no it keep saying io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further
#1763 [22:31] <CapFan67> Cindy, ...and that's with vanilla 1.13.2?
#1764 [22:31] <Cindy> yes
#1765 [22:32] <CapFan67> Cindy, There's nothing functionally different or special about our test server, other than a good host. I'm not sure what else to suggest.
#1766 [22:33] * hi [webchat@71-221-199-5.spkn.qwest.net] has joined #minecrafthelp
#1767 [22:34] <Cindy> it say can not connet to host so i going to try to del the old server and put in the ip agian
#1768 [22:34] <hi> yo im back i installed the intel driver support and it says that my intel is up to date
#1769 [22:34] <Cindy> ok it works now O.o
#1770 [22:35] <hi> lol
#1771 [22:35] <Cindy> i guss the host was not work so i delet it and reput it in
#1772 [22:35] <CapFan67> hi, ..except that your driver is dated 2014. =(
#1773 [22:35] <CapFan67> Cindy, I'm so glad to hear it's working.
#1774 [22:35] <hi> so
#1775 [22:35] <hi> what now
#1776 [22:35] <hi> new comp?
#1777 [22:35] <CapFan67> hi, I'm not sure what else to test.
#1778 [22:36] <hi> thx for u help
#1779 [22:36] * lilstewart921 [webchat@24-207-234-191.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1780 [22:36] <Cindy> lol ok it work now XD thank you for you help i am dumb XD i just had tp reput the server in agaian lol
#1781 [22:36] <CapFan67> hi, It *should* work and *could* work, but may require a bit of hacking to get the driver updated. That's beyond what we can do in this channel. Time to find a friend who really knows computers well, and bribe them with lunch.
#1782 [22:37] <Cindy> ok ty byb o/ XD
#1783 [22:37] * Cindy [webchat@c-73-86-204-159.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#1784 [22:38] <hi> yeah
#1785 [22:38] <hi> thx
#1786 [22:38] <hi> im gonna mess around a bit and report back if it start working'
#1787 [22:38] <CapFan67> hi, I hope to hear about your glorious success.
#1788 [22:39] <hi> yeah
#1789 [22:41] * SqRl_Prime7s [webchat@96-80-168-97-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#1790 [22:41] <SqRl_Prime7s> hi
#1791 [22:41] <SqRl_Prime7s> ive lost my email ive used to use my mc account
#1792 [22:42] * bobert [webchat@c-73-189-122-24.hsd1.ca.comcast.net] has joined #minecrafthelp
#1793 [22:42] <bobert> Matty its me again
#1794 [22:42] <SqRl_Prime7s> yo
#1795 [22:42] <CapFan67> SqRl_Prime7s, Do you mean forgot what it was, or just lost control of your email account?
#1796 [22:43] <SqRl_Prime7s> its like my account just vanished
#1797 [22:43] <SqRl_Prime7s> doesnt exist
#1798 [22:43] <SqRl_Prime7s> i spent 30dollars on this game for this to happen
#1799 [22:43] <SqRl_Prime7s> ive tried all 4 of my emails and am not getting nothing not even in spam folder
#1800 [22:43] <CapFan67> SqRl_Prime7s, Do you remember your character name?
#1801 [22:43] <SqRl_Prime7s> yes
#1802 [22:43] <SqRl_Prime7s> its my nickname im using rn
#1803 [22:43] <SqRl_Prime7s> SqRl_Prime7s
#1804 [22:44] <CapFan67> Did you change your name to PinkyH?
#1805 [22:44] <SqRl_Prime7s> no
#1806 [22:44] <SqRl_Prime7s> ive changed it from pinkyh to SqRl_Prime7s
#1807 [22:45] <bobert> Alright so I somehow viewed the terminal messages for my launcher and it says failed to map : mojang:// launcher/assets/images/bg.png
#1808 [22:45] <CapFan67> SqRl_Prime7s, Did you buy the game from Mojang.com/minecraft.net or from somewhere else?
#1809 [22:45] <SqRl_Prime7s> ?
#1810 [22:45] <SqRl_Prime7s> yeah i bought it from there
#1811 [22:45] <SqRl_Prime7s> dont have a order id number so pls dont ask
#1812 [22:46] <CapFan67> SqRl_Prime7s, The reason I ask... The name has been changed back to the original name: https://namemc.com/search?q=SqRl_Prime7s
#1813 [22:46] <SqRl_Prime7s> so someone hacked my account.
#1814 [22:46] <CapFan67> SqRl_Prime7s, That's something that tends to happen when a stolen account is recovered by its owner.
#1815 [22:46] <SqRl_Prime7s> i didnt steal it
#1816 [22:46] <SqRl_Prime7s> its been mine
#1817 [22:46] <CapFan67> SqRl_Prime7s, So *you* originally named the account PinkyH? Ok, just trying to puzzle things together.
#1818 [22:47] <SqRl_Prime7s> YES
#1819 [22:47] <SqRl_Prime7s> ive havent used minecraft in a month
#1820 [22:47] <SqRl_Prime7s> bro who hacked my account
#1821 [22:47] <CapFan67> SqRl_Prime7s, In any event, if you didn't make that change then the account is in someone else's control. You'll need to contact Mojang Support to recover your account.
#1822 [22:47] <CapFan67> SqRl_Prime7s, Do you need a link?
#1823 [22:47] <SqRl_Prime7s> ive been waiting for 2weeks and they havent replied
#1824 [22:48] <CapFan67> SqRl_Prime7s, Ah. You've a couple of weeks left to wait: https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1825 [22:49] <CapFan67> SqRl_Prime7s, It's just *really* strange that they would change it back to the original name.
#1826 [22:50] <SqRl_Prime7s> what is the uuid for
#1827 [22:51] <SqRl_Prime7s> waste of 30 dollars smh
#1828 [22:51] <CapFan67> SqRl_Prime7s, UUID is universally unique identifier. it's basically your account number.
#1829 [22:51] <SqRl_Prime7s> i knew i shouldve listened to my frine
#1830 [22:51] <CapFan67> SqRl_Prime7s, Well, when Mojang responds you can recover your account.
#1831 [22:51] <SqRl_Prime7s> friend
#1832 [22:51] <CapFan67> SqRl_Prime7s, ...what did your friend say that you should have listened to?
#1833 [22:52] <SqRl_Prime7s> that my account would get hacked
#1834 [22:52] <SqRl_Prime7s> and he was right
#1835 [22:52] <SqRl_Prime7s> fucking 30 dollars down the drain
#1836 [22:52] <Absol> SqRl_Prime7s: Please keep it civil
#1837 [22:52] <CapFan67> SqRl_Prime7s, It's pretty easy to avoid. Just make sure you have unique passwords for each and every service you use.
#1838 [22:52] <SqRl_Prime7s> bruh
#1839 [22:52] <SqRl_Prime7s> i can tell u my password i had since it dont matter now
#1840 [22:52] <CapFan67> SqRl_Prime7s, ...and never give your credentials to anyone.
#1841 [22:52] <SqRl_Prime7s> didnt...
#1842 [22:53] <SqRl_Prime7s> welll heres my old password
#1843 [22:53] <SqRl_Prime7s> SqRl_vjvu8484#!IG
#1844 [22:53] <CapFan67> SqRl_Prime7s, I have 4 minecraft accounts, and have had them since 2011. Never been hacked or lost contorl.
#1845 [22:54] <SqRl_Prime7s> thats nice
#1846 [22:54] <SqRl_Prime7s> guess how many i (HAD)
#1847 [22:54] <SqRl_Prime7s> 1
#1848 [22:54] <hi> lol rip
#1849 [22:54] <CapFan67> SqRl_Prime7s, I'm simply saying that avoiding losing your account is entirely in your control.
#1850 [22:55] <CapFan67> SqRl_Prime7s, Anyway, I'm very sorry you've lost control of your account. Mojang will help you get it sorted.
#1851 [22:55] <SqRl_Prime7s> they wont
#1852 [22:56] <SqRl_Prime7s> imma go now cause this chat didnt really do much. other then confirm i was hacked
#1853 [22:56] * SqRl_Prime7s [webchat@96-80-168-97-static.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#1854 [22:56] <CapFan67> SqRl_Prime7s, In what year did you buy your account? Recovering your transaction ID is easy during certain periods.
#1855 [22:56] <CapFan67> Gah...
#1856 [22:56] <hi> rip
#1857 [22:56] <hi> updateing drivers is hard af
#1858 [22:56] <hi> intel smh
#1859 [22:56] <CapFan67> hi, updating drivers on an HP is indeed.
#1860 [22:58] <hi> could the drivers being in 2014 be because around that time my comp crashed alot so is stoped using this comp. now i need it again and i uninstalled everything
#1861 [22:59] <hi> to stop the chrashing
#1862 [22:59] <hi> oh i prob uninstalled the drivers
#1863 [22:59] <bobert> any suggestions?
#1864 [22:59] <hi> wut
#1865 [22:59] <bobert> oh for my issue lol
#1866 [23:00] <CapFan67> hi, No. It's 2014 because, for your model, HP's most recent driver is 2014. Now, Intel kept on updating for their hardware, but HP stopped making them availble.
#1867 [23:00] <hi> ohhhhhh
#1868 [23:00] <hi> im just gonna use a diffrent computer
#1869 [23:01] <hi> thx for u help
#1870 [23:01] <CapFan67> bobert, I'm not ignoring you. I'm simply not familiar with MocOS and can't do much for your issue.
#1871 [23:01] <bobert> ackk dang okay
#1872 [23:01] <bobert> than you tho cap.
#1873 [23:01] <hi> gn
#1874 [23:01] * hi [webchat@71-221-199-5.spkn.qwest.net] has quit. (Quit: webchat.esper.net)
#1875 [23:02] <CapFan67> bobert, I *wannnt* to help, but am a mac novice. ..and by novice, I mean I remember seeing one in college. once.
#1876 [23:02] <bobert> lol dang
#1877 [23:03] <CapFan67> bobert, The irony is, I learned to program on an Apple IIe ages ago. Funny how abruptly that ended when I was thrust into the corporate world.
#1878 [23:04] <bobert> yeah it is
#1879 [23:04] <bobert> if only we could find a terminal user guide
#1880 [23:04] <bobert> like I feel like the issue is that its not mapping
#1881 [23:05] <bobert> which I think means there's either no folder its finding or it can't route to where it needs to go.
#1882 [23:09] <CapFan67> bobert, is that a typo, or is there a space between mojang:// and launcher?
#1883 [23:13] * Yeet [webchat@cpe-67-243-66-67.hvc.res.rr.com] has joined #minecrafthelp
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#1886 [23:33] * bobert [webchat@c-73-189-122-24.hsd1.ca.comcast.net] has joined #minecrafthelp
#1887 [23:33] <bobert> Cap no space
#1888 [23:39] <bobert> its just "Failed to map: mojang://launcher/assets/images/bg.png
#1889 [23:39] <bobert> "
#1890 [23:51] * TrionuS [webchat@pc-155-221-47-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#1891 [23:59] * lerida [webchat@adsl-153.79.107.137.tellas.gr] has joined #minecrafthelp
#1892 [23:59] <lerida> hi