#1 [00:02] * NetherrackNinja [webchat@104-190-175-51.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#2 [00:04] <NetherrackNinja> Hello, I'm here to ask about the current issue I'm experiencing with my Minecraft Launcher
#3 [00:04] <NetherrackNinja> Hello, I'm here to ask about the current issue I'm experiencing with my Minecraft Launcher
#4 [00:04] <NetherrackNinja> The game crashed whilst initializing game
#5 [00:04] * Absol kicked NetherrackNinja from #minecrafthelp (Reason: etherrackNinja :Stop spamming)
#6 [00:05] * Nenjin [webchat@104-190-175-51.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#7 [00:05] <Nenjin> Hello, I'm here to ask about the current issue I'm experiencing with my Minecraft Launcher
#8 [00:05] <Nenjin> Hello, I'm here to ask about the current issue I'm experiencing with my Minecraft Launcher
#9 [00:06] <Nenjin> The game crashed whilst initializing game
#10 [00:06] <Nenjin> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#11 [00:06] <Nenjin> Although it says the driver does not support OpenGL however it does, my driver is fully updated and I even checked with the OpenGL website to solve this problem.
#12 [00:11] <GreyVulpine> What video card, operating system, and driver are you currently running?
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#15 [00:29] <Nenjin> Looking for some help with OPENGL error problem
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#44 [01:34] * Nick1 [webchat@cpe-121-211-253-210.hhui-cr-003.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#45 [01:35] * helpme [webchat@61-68-185-1.tpgi.com.au] has joined #minecrafthelp
#46 [01:35] <helpme> how to I figure out my username from an old account?
#47 [01:38] * ajeitecraft [webchat@186.232.198.129] has joined #minecrafthelp
#48 [01:38] <ajeitecraft> olaa
#49 [01:39] <ajeitecraft> ta ai
#50 [01:39] <ajeitecraft> me ajuda ai senhor(a)
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#54 [01:41] * Nick6 [webchat@cpe-121-211-253-210.hhui-cr-003.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#55 [01:42] <Nick6> When I press play it immediately crashes, any idea why?
#56 [01:48] * Ash [webchat@96-35-228-81.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#57 [01:49] <Ash> hey, i haven't logged in for a long time and i can't remember my username for old minecraft, i've tried changing the password but it says its invalid anyway
#58 [01:52] * andrew6 [webchat@5.170.9.197] has joined #minecrafthelp
#59 [01:53] <andrew6> hi, i can't login in my minecraft account, i waited at least 6 hour and then i reset the password, but nothing it don't work
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#61 [02:08] * qwerty [webchat@220-244-42-102.static.tpgi.com.au] has joined #minecrafthelp
#62 [02:09] <qwerty> Hi my minecraft crashes every time i press play and i was wondering how to fix it
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#66 [02:52] <Dylan> Hello?
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#70 [03:53] * max334455 [webchat@h88-206-174-229.vokby.se] has joined #minecrafthelp
#71 [03:53] <max334455> Hello?
#72 [03:54] <max334455> Anyone here?
#73 [03:55] <max334455> Yesterday i changed my password on mojang and now i cant login with it
#74 [03:55] * ethan [webchat@1.156.194.156] has joined #minecrafthelp
#75 [03:55] <max334455> Yesterday i changed my password on mojang and now i cant login with it
#76 [03:56] <ethan> i just got minecraft and i tried to play it but it is saying that The process cannot access the file because it is being used by another process.
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#84 [04:23] * HippamiesMCPVP [webchat@hag-hkibng31-50df13-61.dhcp.inet.fi] has joined #minecrafthelp
#85 [04:27] * chanel [webchat@ip98-164-163-20.lv.lv.cox.net] has joined #minecrafthelp
#86 [04:27] <chanel> hello
#87 [04:27] * chanel [webchat@ip98-164-163-20.lv.lv.cox.net] has quit. (Client Quit)
#88 [04:31] <HippamiesMCPVP> How i am able to change my email account to Mojang? My old email is deleted and Mojang is still asking to secure this old email. So i am halted to situation :Your account has not been secured -> I need to update security questions, To be able to add security questions, click the button below and we'll e-mail you instructions on how to proceed. I pr
#89 [04:31] <HippamiesMCPVP> ess send instructions and these will go to old email -> How i am able to change functional email to Mojang account in this situation?? I have purchased Minecraft 4.12.2015 and during change of computer forgotten password to Minecraft :-(
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#94 [04:41] <sabokka> Hello
#95 [04:41] * fanarimka [webchat@modrice.netdatacomm.cz] has joined #minecrafthelp
#96 [04:41] <sabokka> hello?
#97 [04:41] <fanarimka> hello
#98 [04:41] <sabokka> Oh hi
#99 [04:41] <sabokka> um
#100 [04:41] * BChewey [webchat@cpe-68-173-125-162.nyc.res.rr.com] has joined #minecrafthelp
#101 [04:42] <sabokka> I have an old mc account and i know my user and pass
#102 [04:42] <sabokka> i cant remember the email tho
#103 [04:42] <fanarimka> I need help
#104 [04:42] <sabokka> and i want to ,igrate so i can play the new verison of Minecraft
#105 [04:42] * will [webchat@nicson.lnk.telstra.net] has joined #minecrafthelp
#106 [04:42] <BChewey> I have an old mc account that I have user and email but no pass and pass reset doesn't work. Please halp
#107 [04:43] <will> I downloaded minecraft windows 10 on my old laptop and i want to get it on my new pc but its saying codes already used
#108 [04:43] <fanarimka> I'd like to cancel the minecraft
#109 [04:44] * BChewey [webchat@cpe-68-173-125-162.nyc.res.rr.com] has quit. (Client Quit)
#110 [04:44] <fanarimka> help
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#113 [04:55] * cb [webchat@254.208.216.139.sta.dodo.net.au] has joined #minecrafthelp
#114 [04:55] <cb> i forgot my username how do i find it again?
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#116 [05:00] * Gingerbrad96 [webchat@host-92-11-182-84.as43234.net] has joined #minecrafthelp
#117 [05:01] <Gingerbrad96> my account has been hacked.
#118 [05:01] * Gingerbrad96 [webchat@host-92-11-182-84.as43234.net] has quit. (Client Quit)
#119 [05:06] * MrPlayerYork [webchat@50.35.100.69] has joined #minecrafthelp
#120 [05:08] <MrPlayerYork> hey, my minecraft keeps crashing, the hs_err_pid logs keeps saying i don't have enough memory which is not true..
#121 [05:08] <MrPlayerYork> what should i do?
#122 [05:11] * G6 [webchat@ip-213-127-105-142.ip.prioritytelecom.net] has joined #minecrafthelp
#123 [05:12] <MrPlayerYork> hello
#124 [05:12] <G6> Hey!
#125 [05:13] <MrPlayerYork> idk if i could help but what is your problem?
#126 [05:13] <G6> got a Question. bought minecraft back in 2011, and thought lets play it again. but i can not log in. tried to recover my old password. but i don't get an email... then tried to migrate it. but says it already has...
#127 [05:13] <G6> got any idea's? ^^"
#128 [05:14] <MrPlayerYork> and your sure you used the right email?
#129 [05:14] <MrPlayerYork> you're
#130 [05:14] <G6> yeah, cause when i try to mirgrate it. it says that the email is already mirgrated
#131 [05:15] <MrPlayerYork> hmmm have you checked your spam folder in your email?
#132 [05:15] <G6> everything ^^"
#133 [05:16] <G6> so i don't know why it knows my account is already mirgated, but it fails to send me a password recovery
#134 [05:18] <MrPlayerYork> try searching for noreply@mojang.com in your email search box, maybe your missing it? (i doubt it, but lets try)
#135 [05:19] <G6> only the comformation in 2011
#136 [05:20] <G6> also, i just read about the mojang support thingy above
#137 [05:20] <G6> sorry xD
#138 [05:20] <MrPlayerYork> ya, mojang is preoccupied
#139 [05:20] <MrPlayerYork> no no your fine.
#140 [05:20] <G6> so i saw. they just started to work on may9th ?
#141 [05:21] <MrPlayerYork> i love trouble shooting until there is nothing i can do..
#142 [05:21] <MrPlayerYork> no they had already been working i think
#143 [05:21] <G6> hahaha i get that! :P
#144 [05:22] <MrPlayerYork> just minecraft got popular again, kids got a new minecraft account, old parents don't know how to work the internet..
#145 [05:22] <G6> i hope so. anyway, guess this is also a good excuse to be productive till they asnwer.. xD
#146 [05:22] <G6> pewdiepie... xD
#147 [05:22] <G6> i guess alot has changed over the years and people wanna try it out again
#148 [05:23] <MrPlayerYork> well, how many times have you tried the request?
#149 [05:23] <G6> 4 times...
#150 [05:23] <MrPlayerYork> hmm
#151 [05:23] <G6> now 5
#152 [05:24] <sabokka> i
#153 [05:24] <MrPlayerYork> well im always happy to see basically a new face, i could buy you a new account if nothing else works.
#154 [05:24] <sabokka> I wanted to start playing again cuz of pewds xD
#155 [05:25] <MrPlayerYork> have to wait till thursday cause i get paid..
#156 [05:25] <G6> hahaha i can buy a new one aswell, that is no problem :)
#157 [05:25] <G6> but thanks
#158 [05:25] <G6> we'll wait and we will see
#159 [05:25] <G6> and Sabokka, i know the feeling xD
#160 [05:25] <sabokka> I have trouble migrating and logging in to my old acc it seems
#161 [05:26] <sabokka> Yeah im an old player as well
#162 [05:26] <sabokka> i think i got minecraft back in 2012 or something
#163 [05:26] <sabokka> now with all these changes i cant find anything
#164 [05:27] <MrPlayerYork> i've been off and on.. just as i wrap my head around the whole commandblocks stuff, they did a complete overhaul and its like im a baby again..
#165 [05:28] <MrPlayerYork> G6 wanna keep in touch and play on my private server? i have 10 slots open and i want to fill them up
#166 [05:28] <MrPlayerYork> aww
#167 [05:28] * poopiloops [webchat@86-100-29-221-ip.balticum.lt] has joined #minecrafthelp
#168 [05:29] <MrPlayerYork> yo
#169 [05:29] <MrPlayerYork> hows it going?
#170 [05:30] <MrPlayerYork> sabokka hey
#171 [05:30] <poopiloops> can some body hellp me i jus have registraited on the faik email and put random security questions and its not me its my brother can you hallp me to contact to support
#172 [05:31] <poopiloops> its not my acc its my brother hes like 10 yers old
#173 [05:31] <MrPlayerYork> well first, why did you use a fake email?
#174 [05:32] * sabokka [webchat@193.92.247.45.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
#175 [05:32] <poopiloops> i didnt its my brother his did know how to crate a email so he use the fake mail he see this shit on youtube
#176 [05:32] <Absol> poopiloops: Please keep it civil
#177 [05:33] <poopiloops> and he registraite in to mojang acc and buy mc
#178 [05:33] * cb [webchat@254.208.216.139.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
#179 [05:35] <MrPlayerYork> i don't know if there is anything i could do to help.. Mojang's support is also super backed up right now so contacting mojang wouldn't do much..
#180 [05:36] <MrPlayerYork> it would take a while for them to get to you and even then i don't know if they would help since you probably don't have the fake email address..
#181 [05:37] <poopiloops> ye but they cant remove email and security questions ? its my acc i swear but they can rave it ?
#182 [05:37] <poopiloops> remuve*
#183 [05:39] * Shyllaz [webchat@246-233-164-181.fibertel.com.ar] has joined #minecrafthelp
#184 [05:39] <MrPlayerYork> they can't because that goes against security stuff.. example, i wouldn't want my bank to know my security questions and then remove them..
#185 [05:39] <MrPlayerYork> welcome Shyllaz
#186 [05:40] <Shyllaz> Hi
#187 [05:40] <Shyllaz> I've the error message Invalid credentials when trying to log in to the client. I've waited 24 hours, reseted the password and the error keeps happening
#188 [05:41] <MrPlayerYork> are you using your email to sign in?
#189 [05:42] <Shyllaz> Yes
#190 [05:42] <Shyllaz> It's a Minecraft account, wasn't migrated
#191 [05:43] <MrPlayerYork> when was the account made?
#192 [05:43] <MrPlayerYork> do you know?
#193 [05:45] * sabokka [webchat@193.92.247.45.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#194 [05:45] <sabokka> Hello
#195 [05:45] <MrPlayerYork> hey
#196 [05:45] <Shyllaz> A few months ago, but i've purchased Minecraft 3 days ago.
#197 [05:45] <sabokka> Im sooo lost xD
#198 [05:46] <Shyllaz> I've been playing without any problems, but when I tried to log in on Monday I've got that error message. Contacted Mojang support and they told me to wait 24 hours, then reset the password, but that didn't work either and now they are telling me that I should do that for the 3rd time
#199 [05:47] <MrPlayerYork> ok, that weird. hmm
#200 [05:48] <MrPlayerYork> are you able to sign into minecraft.net still?
#201 [05:49] * JackieJein [webchat@host21-163-dynamic.13-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#202 [05:49] <JackieJein> hi guys somebody can help me?
#203 [05:49] <Shyllaz> Nope
#204 [05:49] <JackieJein> why?
#205 [05:49] <Shyllaz> When I click on the log in button nothing happens
#206 [05:49] <JackieJein> exactly
#207 [05:49] <Shyllaz> Oh sorry, didn't mean to answer you JackieJein
#208 [05:50] <JackieJein> ah ok, no problem
#209 [05:50] <JackieJein> i have your same problem
#210 [05:51] <JackieJein> ho provato a cambiare ip
#211 [05:51] <MrPlayerYork> you can't log into your client?
#212 [05:51] <JackieJein> no
#213 [05:51] <JackieJein> I tried to change ip
#214 [05:51] <MrPlayerYork> wtf?
#215 [05:51] <JackieJein> sorry, wrong language
#216 [05:51] <JackieJein> I using google translate now, sorry
#217 [05:52] <JackieJein> if i try to entry by cellular phone it function
#218 [05:52] <sabokka> wooooohoo i got mine back xD
#219 [05:52] <JackieJein> but by pc nope
#220 [05:52] <Shyllaz> It didn't work for me
#221 [05:52] <Shyllaz> Switching to my mobile network
#222 [05:52] <Shyllaz> Or using VPN
#223 [05:53] <MrPlayerYork> sabokka???
#224 [05:53] <MrPlayerYork> got what back?
#225 [05:53] <MrPlayerYork> Shyllaz JackieJein what browser are you using?
#226 [05:54] <JackieJein> chrome or internet explorer
#227 [05:54] <JackieJein> i tried that
#228 [05:55] <JackieJein> the launcher say me that the email or password are invalid
#229 [05:55] <sabokka> I had forgotten my email
#230 [05:55] <sabokka> but i found it
#231 [05:55] <sabokka> all good
#232 [05:55] <MrPlayerYork> wanna join my server?
#233 [05:55] <sabokka> sure
#234 [05:55] * hugh [webchat@c27-253-102-169.carlnfd2.nsw.optusnet.com.au] has joined #minecrafthelp
#235 [05:55] <hugh> hi
#236 [05:55] <sabokka> im downloading the game again
#237 [05:56] <Shyllaz> MrPlayerYork I've tried Safari, Chrome and Brave
#238 [05:56] * Miduzel [webchat@p57B3542E.dip0.t-ipconnect.de] has joined #minecrafthelp
#239 [05:56] <MrPlayerYork> sabokka go contact me at mrplayeryork.com its a private server so i don't want to give the link openly..
#240 [05:56] <hugh> Quick question I can't remember my password or email but I know my user name, I haven't been on in ages but I really want to get back on how do I fix this
#241 [05:56] <Shyllaz> It isn't my browser's problem and Mojang support is playing with me actually
#242 [05:57] * hugh [webchat@c27-253-102-169.carlnfd2.nsw.optusnet.com.au] has quit. (Client Quit)
#243 [05:57] <MrPlayerYork> hugh sorry bud, there isn't much you can do if you don't remember your email or password..
#244 [05:57] <Miduzel> when I click "play" in the launcher, It says "The game crashed whilst initializing game
#245 [05:57] <Miduzel> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#246 [05:58] <MrPlayerYork> try update your graphics drivers
#247 [05:58] <JackieJein> Miduzel try to update the drivers
#248 [05:58] <Miduzel> ok thx
#249 [05:59] <MrPlayerYork> im at a loss Shyllaz
#250 [05:59] <MrPlayerYork> idk what to do, that is really weird..
#251 [05:59] <Shyllaz> Yeah I know, there isn't much to do really
#252 [05:59] <Shyllaz> I will send a new Message to Mojang, so i get to talk with another representative that isn't as useless as ths one
#253 [06:01] <JackieJein> Shyllaz they don't answer you
#254 [06:01] <JackieJein> https://help.mojang.com/customer/portal/articles/359446
#255 [06:02] <JackieJein> 9 may
#256 [06:02] <JackieJein> today is 3 july
#257 [06:04] <Shyllaz> That isn't true, I've been talking with one representative the past three days
#258 [06:05] <JackieJein> it is a mojang help page
#259 [06:05] <JackieJein> what they sayd three days ago?
#260 [06:06] <Miduzel> idk how do update the driver XD
#261 [06:06] <JackieJein> Miduzel there are 4000 tutorial on yt
#262 [06:06] <Shyllaz> Someone working at mojang answered my E-mails and I've talking to them since them JackieJein
#263 [06:07] <Miduzel> ok
#264 [06:07] <JackieJein> ok but what they answer you of this problem?
#265 [06:07] <JackieJein> sorry for my bad english :D
#266 [06:07] <Shyllaz> Miduzel if you know what graphics card you have, u can put "graphics card name + drivers download" on google and it should be easy from there
#267 [06:08] <Shyllaz> JackieJein don't worry I'm not a native english speaker either, they said that I should wait 24 hours without doing ANYTHING to that account, not trying to log in or change credentials
#268 [06:08] <Shyllaz> And after those 24 hours reset the password and try to log in
#269 [06:08] <Shyllaz> If that doesn't work, contact again
#270 [06:08] <JackieJein> ah ok
#271 [06:10] * sabokka [webchat@193.92.247.45.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
#272 [06:12] * Romans [webchat@host51-71-dynamic.59-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#273 [06:13] <Romans> hello
#274 [06:13] <Shyllaz> Hi
#275 [06:14] <Romans> Hoping that's the right channel/section to ask about, i have problem with a saves, that, both on mp that in sp, when i enter gives ticking entity block error. (it appears after i destroyed an hopper, that in fact appear on the crash-reports)
#276 [06:16] <MrPlayerYork> interesting..
#277 [06:16] <MrPlayerYork> is it crashing your game?
#278 [06:17] <Romans> i haven't find any kind of help searching for similar problems, writing on reddit/mcforum. I try also to remove the entity in that chunk, with universl minecrfat editor, but it continue to givs error
#279 [06:18] <Romans> Yes, i my friend or me, host the save with the server, when someone joins, it gives server closed, and the server restarts. if i use the save on Singleplayer, when i joins, crash the client, with the same crash report
#280 [06:18] <Romans> https://paste.ubuntu.com/p/YwzXWGYb92/
#281 [06:18] * Shyllaz [webchat@246-233-164-181.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#282 [06:20] * Miduzel [webchat@p57B3542E.dip0.t-ipconnect.de] has joined #minecrafthelp
#283 [06:22] <Miduzel> I updated my graphical driver, but It still says: "The game crashed whilst initializing game
#284 [06:22] <Miduzel> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#285 [06:22] <MrPlayerYork> Romans is your game modded?
#286 [06:24] * Miduzel [webchat@p57B3542E.dip0.t-ipconnect.de] has quit. (Client Quit)
#287 [06:25] * JackieJein [webchat@host21-163-dynamic.13-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#288 [06:25] <Romans> no, we are using vanilla
#289 [06:25] * Miduzel [webchat@p57B3542E.dip0.t-ipconnect.de] has joined #minecrafthelp
#290 [06:25] <MrPlayerYork> Miduzel, did you restart your pc?
#291 [06:26] <Miduzel> yes, 4 times
#292 [06:26] <MrPlayerYork> try uninstalling the game and then reinstalling..
#293 [06:26] <Miduzel> ok
#294 [06:26] <Romans> i tried to install the world in a 1.13.2 forge server (because i read that the configs has the forge.cfg that removes the enityt, but also installing all and starting, the files does not appear, and the world does not work)
#295 [06:27] <Greymagic27> ??> Miduzel win/dxdiag
#296 [06:27] <Absol> Miduzel: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#297 [06:27] <Greymagic27> ??> Romans mods
#298 [06:27] <Absol> Romans: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#299 [06:27] <Absol> Romans: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#300 [06:28] <Romans> NO MODS
#301 [06:29] <MrPlayerYork> hey Romans, try placing a block at 125,57,-165 with like worldedit or something..
#302 [06:30] <Me4502> What's this about WorldEdit?
#303 [06:30] <Romans> i wrote that is vanilla save, and i try to upload it in on an empty forge, for entity removes, with any success. I tried WIHOUT MODS, because i remember about this "removeEntity" value, but it does not exists. But it does not have mods
#304 [06:30] <Romans> how cna i use worldedit? I can't join the game in any way
#305 [06:31] <Me4502> Looks like you have a corrupt tile entity in your world
#306 [06:31] <MrPlayerYork> worldedit is a third party program that modifies the level.dat file
#307 [06:31] <Me4502> WorldEdit probably can't help in that case
#308 [06:31] <Me4502> As it requires the chunk to be loaded
#309 [06:32] <Me4502> (Source: WorldEdit Project Lead)
#310 [06:32] <Me4502> You'll need to use something external, MCEdit doesn't work past 1.12, so probably something like a region fixer
#311 [06:32] <Romans> mrplayer i removed that entity with universal minecraft editor
#312 [06:32] <Romans> but it gives the same error
#313 [06:32] <Me4502> Actually, if you know what chunk it is, WorldEdit could solve it by deleting the chunk
#314 [06:32] <MrPlayerYork> hmm, what if we reset the chunk? it would break what ever is ther but it might fix your save
#315 [06:33] <MrPlayerYork> aww beat me to it Me4502
#316 [06:33] <Miduzel> thats the crash report on ubuntuPastebin: https://paste.ubuntu.com/p/2ngX58ndTY/
#317 [06:33] <Me4502> Actually, WorldEdit's delchunks currently requires a player
#318 [06:34] <MrPlayerYork> ok, so try this..
#319 [06:34] <Greymagic27> Miduzel, Download the latest drivers from here: https://www.amd.com/en/support/cpu/amd-ryzen-processors/amd-ryzen-5-desktop-processors/amd-ryzen-5-2600
#320 [06:35] <Me4502> Romans: Do you know what chunk it is? If so, if you can provide the full path to your world, and the chunk, I can give you a delete_chunks.json for WorldEdit to delete the chunk?
#321 [06:35] <MrPlayerYork> go into your regions folder on the world, and delete r.7.-11.mca
#322 [06:35] <MrPlayerYork> make a backup first
#323 [06:35] <Me4502> Uhh
#324 [06:35] <Me4502> Probs don't
#325 [06:35] <Me4502> region files contain a /lot/ of chunks
#326 [06:36] <MrPlayerYork> oh
#327 [06:36] <MrPlayerYork> hmm
#328 [06:36] <Romans> ehm, but region is 0,-1
#329 [06:36] <Greymagic27> Miduzel, Sorry! Ignore that link I just sent
#330 [06:36] <Greymagic27> Instead, download and install this driver: https://www.nvidia.com/Download/driverResults.aspx/146345/en-us
#331 [06:36] <Romans> 7,-11 is the chunk where is it the chunk
#332 [06:37] <Me4502> 7,-11 is the chunk yeah
#333 [06:37] <Romans> where is it the block* that has th eproblem
#334 [06:38] <Me4502> https://pastebin.com/y76wQDFF with this file, if you replace worldpath with the actual path of your world
#335 [06:38] <Romans> in fact in the region i have not 7,-11.mca
#336 [06:38] <Me4502> Install worldedit, and put that as a file called delete_chunks.json inside your config/worldedit path
#337 [06:38] <Romans> but 0,-1.mca yes
#338 [06:38] <Romans> but a question, how can i run worldedit? i alywas used that into the game, not like external editor
#339 [06:39] <MrPlayerYork> ok, i have NBTExplorer and you can open the mca files and find the individual chunchs..
#340 [06:39] <Me4502> WorldEdit can delete chunks on startup
#341 [06:39] <Me4502> So you'd install it, and if it sees that file it'll delete the requested chunk
#342 [06:39] <MrPlayerYork> or try this ^^^
#343 [06:41] * Dylan [webchat@165.46.70.115.static.exetel.com.au] has joined #minecrafthelp
#344 [06:41] <Dylan> hello?
#345 [06:42] <Greymagic27> Dylan, Hey. How can we help?
#346 [06:42] <Romans> ok i'm trying to do it, the path i need to change it in the mine?
#347 [06:42] <Romans> in the file?
#348 [06:42] <Me4502> Yeah, you need to change that path to the path of your world
#349 [06:43] <Dylan> hello, hey i cannot redeem my windows 10 version of minecraft because its linked to my hotmail account but i dont remember the password and i've tried everything to get it back
#350 [06:43] * Farouk [webchat@host-156.205.38.242-static.tedata.net] has joined #minecrafthelp
#351 [06:43] <Greymagic27> ??> Dylan account/send-email
#352 [06:43] <Absol> Dylan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#353 [06:43] <Absol> Dylan: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#354 [06:44] <Farouk> Hi. I am having an issue where I cannot connect to the server while loging on.
#355 [06:44] <Greymagic27> Farouk, Hey. Is the exact message 'can't connect to server' ?
#356 [06:44] <Farouk> Yes, im pretty sure.
#357 [06:44] <Greymagic27> Farouk, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#358 [06:44] <Greymagic27> ??> Farouk tools/hjt
#359 [06:44] <Absol> Farouk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#360 [06:44] <Absol> Farouk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#361 [06:44] * Dylan [webchat@165.46.70.115.static.exetel.com.au] has quit. (Client Quit)
#362 [06:44] <MrPlayerYork> ok well now there are more people on here i have a technical problem. https://pastebin.com/rEzF7vbF
#363 [06:45] <MrPlayerYork> there is my hs_err_pid
#364 [06:45] <Greymagic27> MrPlayerYork, Can you open CMD and type 'java -version'
#365 [06:45] <Farouk> Thank you
#366 [06:45] <Greymagic27> MrPlayerYork, Send the bottom line of the output
#367 [06:46] <MrPlayerYork> Java HotSpot(TM) Client VM (build 25.201-b09, mixed mode)
#368 [06:46] <MrPlayerYork> this?
#369 [06:47] <Greymagic27> MrPlayerYork, Could you send all of it actully?
#370 [06:47] <MrPlayerYork> java version "1.8.0_201"
#371 [06:47] <MrPlayerYork> Java(TM) SE Runtime Environment (build 1.8.0_201-b09)
#372 [06:47] <Greymagic27> MrPlayerYork, Are you using a 32 bit OS or 64 bit?
#373 [06:47] <MrPlayerYork> Java HotSpot(TM) Client VM (build 25.201-b09, mixed mode)
#374 [06:47] <MrPlayerYork> 64
#375 [06:48] <Greymagic27> MrPlayerYork, Right. The first step is to install 64 bit java. Download the 64 bit offline version from here: https://www.java.com/en/download/manual.jsp
#376 [06:48] <Greymagic27> Once it's installed, go into control panel --> Uninstall a program and remove the 32 bit version then restart your PC
#377 [06:48] <MrPlayerYork> is my java not 64bit?
#378 [06:48] <Greymagic27> MrPlayerYork, It's 32 bit right now
#379 [06:48] <MrPlayerYork> what???
#380 [06:48] <MrPlayerYork> realy??
#381 [06:48] <MrPlayerYork> omg
#382 [06:49] <MrPlayerYork> how could you tell? Greymagic27
#383 [06:50] <Greymagic27> MrPlayerYork, 64 bit java has 64-bit in the line
#384 [06:50] <Greymagic27> For example mine: Java HotSpot(TM) 64-Bit Server VM (build 25.202-b08, mixed mode)
#385 [06:51] <MrPlayerYork> but i though minecraft had its own java that it runs off of??
#386 [06:51] * LiMimei [webchat@120.244.45.162] has joined #minecrafthelp
#387 [06:51] <MrPlayerYork> thought*
#388 [06:51] <LiMimei> Hello!
#389 [06:51] <Greymagic27> MrPlayerYork, It does. But your error is sometimes related to 32 bit java and upgrading to 64 bit java is a good thing to do anyway
#390 [06:52] <Greymagic27> LiMimei, Hey. How can we help?
#391 [06:52] * Farouk [webchat@host-156.205.38.242-static.tedata.net] has joined #minecrafthelp
#392 [06:52] <MrPlayerYork> ya
#393 [06:52] <MrPlayerYork> k brb
#394 [06:52] <Farouk> Hello
#395 [06:52] <LiMimei> I wnat to log in. What should I do?
#396 [06:52] <Greymagic27> Farouk, Hey. Do you have the hijackthis output?
#397 [06:52] <Greymagic27> LiMimei, Login where?
#398 [06:52] <Farouk> I was disconnected from a different chat
#399 [06:52] <Farouk> yes
#400 [06:53] <Farouk> the paste thing
#401 [06:53] <Greymagic27> Farouk, Great. Can you send the URL you have here?
#402 [06:53] <Farouk> I copied it
#403 [06:53] <LiMimei> Minecraft Official Website
#404 [06:53] <Farouk> how do u do the url
#405 [06:53] <Greymagic27> Farouk, Press CTRL+C to copy it and then CTRL+V to paste it into this chat
#406 [06:53] * LiMimei [webchat@120.244.45.162] has quit. (Client Quit)
#407 [06:55] <Farouk> i cant paste it
#408 [06:55] <Farouk> there's no url
#409 [06:55] <Farouk> where is that
#410 [06:55] <Greymagic27> ??> Farouk paste
#411 [06:55] <Absol> Farouk: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#412 [06:55] * MrPlayerYork [webchat@50.35.100.69] has quit. (Quit: webchat.esper.net)
#413 [06:56] <Farouk> do i paste it here or on the pastebin
#414 [06:57] <Farouk> i did that on the patebin
#415 [06:57] <Farouk> pls help me
#416 [06:57] <Greymagic27> Farouk, Have you put the contents of the hijackthis log onto pastebin?
#417 [06:57] <Farouk> yes
#418 [06:58] <Farouk> then what pls
#419 [06:58] <Greymagic27> Farouk, Have you put something in the 'poster' field?
#420 [06:58] <Farouk> no
#421 [06:58] <Greymagic27> Farouk, Go ahead and put any name in that box
#422 [06:58] <Farouk> ok
#423 [06:58] <Greymagic27> Then click the 'paste!' button and give us the URL of the site it takes you to.
#424 [06:59] <Farouk> https://paste.ubuntu.com/p/DX5wZNppXK/
#425 [06:59] <Farouk> finally lol
#426 [06:59] <Greymagic27> ??> Farouk win/hosts/edit
#427 [06:59] <Absol> Farouk: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#428 [06:59] <Absol> Farouk: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#429 [06:59] <Greymagic27> Farouk, Remove any entry containing the word mojang
#430 [07:00] <Greymagic27> Once you've done that I'd like you to run the following tool:
#431 [07:00] <Greymagic27> ??> Farouk av/adwcleaner
#432 [07:00] <Absol> Farouk: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#433 [07:00] <Absol> Farouk: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#434 [07:02] * MrPlayerYork [webchat@50.35.100.69] has joined #minecrafthelp
#435 [07:02] <MrPlayerYork> hey im back Me4502, umm i think we broke it more..
#436 [07:03] <Me4502> Hmm?
#437 [07:03] <MrPlayerYork> notification popped up
#438 [07:03] <Farouk> hopefully that works
#439 [07:04] <Farouk> this is so confusing
#440 [07:04] * GamerKiller1195 [webchat@42.188.209.57] has joined #minecrafthelp
#441 [07:04] <MrPlayerYork> error: Could not create the Java Virtual Machine
#442 [07:04] <MrPlayerYork> error: A fatal exception has occurred. Program will exit.
#443 [07:05] <GamerKiller1195> hii
#444 [07:05] <GamerKiller1195> how long do i take for the mail
#445 [07:06] <MrPlayerYork> oops i got you and Greymagic27 confused cause of the colors.. Me4502.. come to think of it, with my poor memory, i don't remember who told me to do what..
#446 [07:07] <MrPlayerYork> what to do*
#447 [07:11] * MrPlayerYork [webchat@50.35.100.69] has quit. (Quit: webchat.esper.net)
#448 [07:11] * Farouk [webchat@host-156.205.38.242-static.tedata.net] has joined #minecrafthelp
#449 [07:11] * MrPlayerYork [webchat@50.35.100.69] has joined #minecrafthelp
#450 [07:11] <Farouk> What do I do now?
#451 [07:12] <Farouk> Pls
#452 [07:12] <Farouk> Anyone
#453 [07:12] <Farouk> My god
#454 [07:13] <Farouk> Wherer
#455 [07:13] <Farouk> are
#456 [07:13] <Farouk> u
#457 [07:13] <Farouk> forget it
#458 [07:13] * Farouk [webchat@host-156.205.38.242-static.tedata.net] has quit. (Client Quit)
#459 [07:13] <MrPlayerYork> ok then
#460 [07:14] * Miduzel [webchat@p57B3542E.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#461 [07:14] * kloseum [webchat@178.245.147.76] has joined #minecrafthelp
#462 [07:15] <kloseum> ı cant log in my account
#463 [07:15] <GamerKiller1195> can anyone help me?
#464 [07:15] <GamerKiller1195> how can i get the mail from mojang to reset secret pass
#465 [07:23] * Nick [webchat@p4FEEA611.dip0.t-ipconnect.de] has joined #minecrafthelp
#466 [07:24] * Nick is now known as Guest43569
#467 [07:25] <Guest43569> Hello, I have the problem that I cannot log into my Minecraft account in the launcher on one device. When I click Login it just says "Invalid username or password". I use a IMac and I can login on other Mac devices and the mojang site (and the Minecraft.net site of course).
#468 [07:33] <Greymagic27> MrPlayerYork, Could you go into 'control panel' --> Uninstall a program
#469 [07:33] <Greymagic27> Search for 'java'
#470 [07:33] <Greymagic27> Do you still have the old 32 bit one installed?
#471 [07:33] <Greymagic27> GamerKiller1195, You need to reset your password?
#472 [07:33] <MrPlayerYork> no but i figured it out.. everything works now..
#473 [07:34] <MrPlayerYork> thank you Greymagic27
#474 [07:34] <Greymagic27> MrPlayerYork, That's great. I'd just like to confirm that nothing is in your enviorment variables limiting your java memory:
#475 [07:34] <Greymagic27> ??> MrPlayerYork info/vars
#476 [07:34] <Absol> MrPlayerYork: There may be a setting in your Environment Variables causing a memory limit. Please see this article for instructions on removing it https://minecraftirc.net/support-articles/windows/env-vars/
#477 [07:37] <MrPlayerYork> nope no memory limits
#478 [07:37] <Greymagic27> MrPlayerYork, That's great. The java error you were getting can sometimes be caused by a memory limit. If it's all fixed enjoy playing :D
#479 [07:41] * Derp [webchat@85-76-20-239-nat.elisa-mobile.fi] has joined #minecrafthelp
#480 [07:42] <Derp> Ive reseted my password about 5 times now but it keeps saying unknown email/password on both mojang and minecraft.net wydyp
#481 [07:42] <Greymagic27> ??> Derp tools/hjt
#482 [07:42] <Absol> Derp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#483 [07:42] <Absol> Derp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#484 [07:43] <Derp> https://paste.ubuntu.com/p/mWC3my2qFK/
#485 [07:43] <Greymagic27> Derp, Disable F-Secure
#486 [07:44] <Derp> this is happening on the website though not the game client , but sure ill try
#487 [07:45] <Derp> or did you mean before running hijackthis
#488 [07:45] <Greymagic27> Derp, Disable F-secure then try to login
#489 [07:47] <Derp> yeah tried resetting it yet again too and no help :p
#490 [07:47] <Derp> have they had another account migrate thing since 2014, i did it back then by email since my account is from 2010 and moved it to my current address
#491 [07:47] <Greymagic27> Derp, Could you try uninstalling F-secure?
#492 [07:48] <Derp> but its the websites saying my password is invalid, how could that be caused by my antivirus
#493 [07:48] <Derp> trying to login thru chrome dont even have the game on pc since it wont let me login to download
#494 [07:48] <Greymagic27> Derp, Your antivirus could be causing this error. I'd like you to try uninstalling it so I can see if it is
#495 [07:48] <Greymagic27> If isn't not then I'll give you further steps you need to do
#496 [07:52] <Derp> ahh seems like a hassle since i dont know where my installation files are for reinstalling it, ill just wait for the support to reply and if they cant do jack about it then ill have to bother. Thanks anyway !
#497 [07:52] <Greymagic27> Derp, You can uninstall the program using control panel and then reinstall it using the website
#498 [07:53] * HippamiesMCPVP [webchat@hag-hkibng31-50df13-61.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#499 [07:56] <GamerKiller1195> Greymagic27 ya but i didnt get any msg from mojang
#500 [07:57] <Greymagic27> ??> GamerKiller1195 account/send-email/wait-time
#501 [07:57] <Absol> GamerKiller1195: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#502 [08:01] * rhettroy [webchat@cpe-120-156-51-151.qb04.qld.asp.telstra.net] has joined #minecrafthelp
#503 [08:02] <rhettroy> hey trying to fix my friends minecraft account, his email is not receiving password reset emails from mojang
#504 [08:02] <rhettroy> and he forgot his password
#505 [08:02] <Greymagic27> ??> rhettroy account/send-email
#506 [08:02] <Absol> rhettroy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#507 [08:02] <Absol> rhettroy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#508 [08:02] <rhettroy> cheers
#509 [08:03] * rhettroy [webchat@cpe-120-156-51-151.qb04.qld.asp.telstra.net] has quit. (Client Quit)
#510 [08:06] <MrPlayerYork> lol after getting my minecraft fixed.. kinda don't want to play it now..
#511 [08:09] * Pheonyzize [webchat@ip174-69-200-21.lf.br.cox.net] has joined #minecrafthelp
#512 [08:10] * Pheonyzize [webchat@ip174-69-200-21.lf.br.cox.net] has quit. (Client Quit)
#513 [08:10] * Pheonyzize [webchat@ip174-69-200-21.lf.br.cox.net] has joined #minecrafthelp
#514 [08:11] <Pheonyzize> I'm getting an error that says OpenGL is not supported on my drivers. I've tried updating my drivers, but nothing so far has worked.
#515 [08:11] <Pheonyzize> https://paste.ubuntu.com/p/jr8zWrZKQz/
#516 [08:11] * ecdysiast [webchat@static.anuson.net] has joined #minecrafthelp
#517 [08:12] * Minnie [webchat@cpc106821-live29-2-0-cust771.17-2.cable.virginm.net] has joined #minecrafthelp
#518 [08:12] * ash [webchat@96-35-228-81.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#519 [08:13] <ecdysiast> My kid downloaded the game onto her Macbook Air, running Mojave, 10.14.3. The game won't open. Problem report says "Minecraft quit unexpectedly." Are there troubleshooting steps to solve this?
#520 [08:14] <Minnie> Hello my 6 yo child has downloaded a Minecraft .2000 for Android but right after installing he has actually deleted the app as he could not understand it. I need guidance to reinstall without paying £6.99 again.
#521 [08:15] * luca [webchat@a89-183-104-118.net-htp.de] has joined #minecrafthelp
#522 [08:16] <luca> can anyone help me please
#523 [08:18] <luca> anyone?
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#525 [08:18] * WTF973 [webchat@170.206.192.85.rev.sfr.net] has joined #minecrafthelp
#526 [08:18] <WTF973> Hello
#527 [08:18] <luca> hi
#528 [08:18] <luca> can you help me
#529 [08:18] <WTF973> I need help too
#530 [08:19] <WTF973> But say me
#531 [08:19] <luca> win 10 or win 7
#532 [08:19] <luca> whats your problem
#533 [08:19] <WTF973> Win7, i want have the older launcher
#534 [08:19] <WTF973> not the 1.14.3
#535 [08:19] <luca> okay can you log in
#536 [08:19] <WTF973> Yeah
#537 [08:20] <luca> you must go on profiles und then choose older versions
#538 [08:20] <WTF973> Wait
#539 [08:20] <luca> okayx
#540 [08:20] <WTF973> Okay i'm on the launcher
#541 [08:20] <WTF973> and now
#542 [08:20] <luca> on the left
#543 [08:20] <luca> down
#544 [08:21] <WTF973> Settings?
#545 [08:21] <luca> jo
#546 [08:21] <WTF973> Installations?
#547 [08:21] <luca> jo
#548 [08:21] <WTF973> What ?
#549 [08:21] <WTF973> so
#550 [08:21] <luca> are there versions??
#551 [08:22] <WTF973> Where?
#552 [08:22] <WTF973> Where i must to go?
#553 [08:22] <luca> on Installations
#554 [08:22] <luca> can you choose it
#555 [08:22] <WTF973> Nooo, no this
#556 [08:22] <WTF973> I want the older launcher
#557 [08:22] <luca> okay
#558 [08:22] <luca> then i cant hgelp sorry
#559 [08:22] <WTF973> arf :/
#560 [08:22] <WTF973> Okay thanks
#561 [08:22] <WTF973> what's your problem
#562 [08:23] <WTF973> for u
#563 [08:23] <luca> you german ?
#564 [08:23] <WTF973> Nope
#565 [08:23] <luca> okay
#566 [08:23] <luca> my problem is
#567 [08:23] <luca> when ich login on launcher everytime
#568 [08:23] <luca> failed
#569 [08:23] <WTF973> what's the message?
#570 [08:23] <luca> it says incorrect username or password
#571 [08:24] <luca> but my username is correct and pw too
#572 [08:24] <luca> cant login on webiste too
#573 [08:24] * Pheonyzize [webchat@ip174-69-200-21.lf.br.cox.net] has quit. (Quit: webchat.esper.net)
#574 [08:24] <WTF973> euh it's weird change your pw ?
#575 [08:24] <luca> yeah 2 times
#576 [08:24] <WTF973> it's very weird
#577 [08:25] <WTF973> but you cant connect on the websitE?
#578 [08:25] <luca> because on win 7 i can login
#579 [08:25] <luca> but thats a weird pc
#580 [08:25] <luca> no i cant login on the webiste
#581 [08:26] <WTF973> tbh idk cuz it never happened to me
#582 [08:26] <WTF973> contact the assistance
#583 [08:26] <luca> two times for 2 weeks mate
#584 [08:26] <luca> but no respons
#585 [08:27] <WTF973> Login failed
#586 [08:27] <WTF973> Players can in some cases experience issues accessing their accounts, and see the error message "Login failed. Invalid username or password.". This is a temporary issue, and waiting 30 minutes to 1 hour before attempting to log in again should solve the problem.
#587 [08:27] <WTF973> You may also want to change your password to something you haven't previously used. If you need to reset your password, please visit our article on account passwords. Note that changing your password multiple times will not resolve the issue.
#588 [08:27] <WTF973> If multiple failed attempts to log in are made in a row, you might have to wait 24 hours before the account can be authenticated again. If your problem is not resolved after 24 hours, please contact customer support.
#589 [08:28] <luca> okay i will try
#590 [08:28] <luca> thank you
#591 [08:28] <WTF973> np
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#594 [08:31] * lldog [webchat@cpe-65-190-240-226.triad.res.rr.com] has joined #minecrafthelp
#595 [08:31] <lldog> Hey anyone there? I am running into a login issue
#596 [08:32] * d3vran [webchat@p5DDBAB8D.dip0.t-ipconnect.de] has joined #minecrafthelp
#597 [08:32] <lldog> the email I had originally set up with my MC account no longer exists (I stupidly deleted it) wondering what I can do since I no longer remember my PW
#598 [08:33] <d3vran> if I start Minecraft launcher it takes me more than 3 minutes till the Minecraft launcher updater comes. The Minecraft launcher updater needs 3 minutes too. I have n new MacBook Pro (7Gen). And it still needs more than 5 minutes till I can start the game? I can't finde any helpful things in the internet, that's why I need your help.
#599 [08:33] * Squanky [webchat@fixed-187-190-186-116.totalplay.net] has joined #minecrafthelp
#600 [08:33] <Squanky> hello?
#601 [08:33] <d3vran> can someone help me ?
#602 [08:34] <Squanky> the "invalid username or password" message keeps popping
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#607 [08:35] <d3vran> d3vran if I start Minecraft launcher it takes me more than 3 minutes till the Minecraft launcher updater comes. The Minecraft launcher updater needs 3 minutes too. I have n new MacBook Pro (7Gen). And it still needs more than 5 minutes till I can start the game? I can't finde any helpful things in the internet, that's why I need your help.
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#610 [08:36] * d3vran [webchat@p5DDBAB8D.dip0.t-ipconnect.de] has joined #minecrafthelp
#611 [08:36] <d3vran> if I start Minecraft launcher it takes me more than 3 minutes till the Minecraft launcher updater comes. The Minecraft launcher updater needs 3 minutes too. I have n new MacBook Pro (7Gen). And it still needs more than 5 minutes till I can start the game? I can't finde any helpful things in the internet, that's why I need your help.
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#614 [08:45] * jucelo [webchat@ipbcc3e711.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#615 [08:46] <jucelo> Hello. I found a copy of an old MCPE version on the Play Store. Its called "Eerskraft"
#616 [08:47] <jucelo> its literally a copy of mcpe
#617 [08:47] * Men__Tal [webchat@113.59.175.38] has joined #minecrafthelp
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#619 [08:47] <jucelo> Does anyone know mojangs support email so i can notify them?
#620 [08:49] <jucelo> well cool
#621 [08:49] <jucelo> bb
#622 [08:49] * jucelo [webchat@ipbcc3e711.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#623 [08:52] * Smol [webchat@124-169-148-250.dyn.iinet.net.au] has joined #minecrafthelp
#624 [08:54] <Smol> Hi, I cannot reclaim my old Minecraft Premium account and migrate it. I have forgoten my username but have my email
#625 [08:54] <Smol> Is it possible to pull it up?
#626 [08:54] <Greymagic27> ??> Smol account/send-email
#627 [08:54] <Absol> Smol: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#628 [08:54] <Absol> Smol: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#629 [08:55] * Rick [webchat@h-50-198.A240.priv.bahnhof.se] has joined #minecrafthelp
#630 [08:55] <Rick> hey
#631 [08:55] <Smol> Hey
#632 [08:55] <Greymagic27> Rick, Hey. How can we help?
#633 [08:55] <Smol> I cannot reclaim my old Minecraft Premium account and migrate it. I have forgoten my username but have my email. Is it possible to pull it up?
#634 [08:55] <Greymagic27> Smol, Email mojang:
#635 [08:55] <Rick> i have a minecraft account how to redeem it on the Mcrosoft store
#636 [08:55] <Greymagic27> ??> Smol account/send-email
#637 [08:55] <Absol> Smol: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#638 [08:56] <Absol> Smol: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#639 [08:56] <Rick> Microsoft"
#640 [08:56] <Greymagic27> Rick, You can't 'redeem' accounts. But you can redeem game codes if that's what you mean
#641 [08:57] <Rick> you have a account that im logd in to on the browser how do i use the same account on the Microsoft store
#642 [08:57] <Rick> i"
#643 [08:57] <Greymagic27> Rick, What's the website? Minecraft.net ?
#644 [08:57] <Rick> yes
#645 [08:58] <Rick> i got this in my face
#646 [08:58] <Rick> https://redeem.microsoft.com/#/
#647 [08:58] <Greymagic27> Rick, Minecraft.net is for minecraft java edition while the microsoft store is for windows 10 edition. This means that a minecraft.net account won't work on the microsoft store. Instead you'll need to create a microsoft account and either redeem a code for bedrock edition or buy it
#648 [08:59] <Rick> shit
#649 [08:59] <Absol> Rick: Please keep it civil
#650 [09:00] <Rick> so i wont be able to play Minecraft VR whitout buying minecraft again?
#651 [09:01] <Greymagic27> Rick, I don't think so. No. Unless you can play java edition in VR
#652 [09:02] * Smol [webchat@124-169-148-250.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#653 [09:02] * Squanky [webchat@fixed-187-190-186-116.totalplay.net] has joined #minecrafthelp
#654 [09:03] <Squanky> hello?
#655 [09:03] * ecdysiast [webchat@static.anuson.net] has quit. (Quit: webchat.esper.net)
#656 [09:03] <Greymagic27> Squanky, Hey. How can we help?
#657 [09:04] * timboektoe2004 [webchat@ip56528512.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#658 [09:04] <Squanky> when i try login in the "invalid username or password" message keeps popping
#659 [09:04] <Greymagic27> Squanky, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Absol will send below:
#660 [09:04] <Greymagic27> ??> Squanky tools/hjt
#661 [09:04] <Absol> Squanky: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#662 [09:04] <Absol> Squanky: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#663 [09:07] * ardaali [webchat@176.54.89.179] has joined #minecrafthelp
#664 [09:10] * Squanky [webchat@fixed-187-190-186-116.totalplay.net] has quit. (Quit: webchat.esper.net)
#665 [09:11] <ardaali> I cant sign up minecraft its says: An Error Prevented your request from being processedplease try again
#666 [09:11] <ardaali> I cant login
#667 [09:11] <Greymagic27> ??> ardaali tools/hjt
#668 [09:11] <Absol> ardaali: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#669 [09:11] <Absol> ardaali: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#670 [09:12] <Rick> Greymagic27 nvm fond minecraft vr for java http://www.vivecraft.org/
#671 [09:12] <ardaali> thanks :) I try :)
#672 [09:12] <timboektoe2004> Hi, i bought a Mash up and a Texture pack for Minecraft Playstation 4 edition. As i want to play it. i can only do the test version. i can't save my worlds, but i bought it in the ps4 store. i have checked it is downloaded. and my Minecraft has the latest update already. but i still can't play it . As i go to the minecraft store. it said that ther
#673 [09:12] <timboektoe2004> e is no content anymore for this title. please has someone an solution.
#674 [09:13] <Greymagic27> ??> timboektoe2004 account/send-email
#675 [09:13] <Absol> timboektoe2004: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#676 [09:13] <Absol> timboektoe2004: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#677 [09:14] * Nick [webchat@b01a8ab9.bb.sky.com] has joined #minecrafthelp
#678 [09:14] <timboektoe2004> ok i'll try it thanks
#679 [09:14] <ardaali> https://paste.ubuntu.com/
#680 [09:14] <Greymagic27> ardaali, Make sure to put something in the 'poster' field as well
#681 [09:14] * Nick is now known as Guest1821
#682 [09:14] <Greymagic27> Then click 'paste!' and send the URL of the site you get redirected to
#683 [09:14] <ardaali> I understand
#684 [09:14] <ardaali> sorry
#685 [09:15] <Guest1821> Hey, haven't logged into my minecraft account in a couple of years but I found my purchase id, email and username but whenever I try to reset the password it doesnt send me the email, any advice?
#686 [09:15] <Greymagic27> ??> Guest1821 account/missing-email
#687 [09:15] <ardaali> https://paste.ubuntu.com/p/T5ZYxK4Bfm/
#688 [09:15] <Greymagic27> ??> Guest1821 account/email-missing
#689 [09:15] <Absol> Guest1821: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#690 [09:16] <Absol> Guest1821: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#691 [09:16] <Absol> Guest1821: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#692 [09:16] <Greymagic27> ??> ardaali win/hosts/edit
#693 [09:16] <Absol> ardaali: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#694 [09:16] <Absol> ardaali: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#695 [09:16] <Greymagic27> ardaali, Remove any entry containing the word mojang
#696 [09:17] <Guest1821> I'll look into the link and i've already sent the ticket but it says they are currently working the 10th of may reports. Thanks
#697 [09:18] <Guest1821> @Absol I think this is the issue: You have re-opened a previously closed email
#698 [09:18] <Guest1821> If our mail service has marked your account as closed, we can indicate that it is okay to send email to that address again.
#699 [09:18] <Guest1821> but there's no fix on there
#700 [09:19] <Greymagic27> Guest1821, Give mojang an email
#701 [09:19] <Greymagic27> ??> Guest1821 account/send-email
#702 [09:19] <Absol> Guest1821: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#703 [09:19] <Absol> Guest1821: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#704 [09:19] <Guest1821> Okay, thanks for the help everyone :)
#705 [09:20] <Greymagic27> Guest1821, No problem :)
#706 [09:21] <ardaali> There is a Hosts Note pad
#707 [09:21] <Greymagic27> ardaali, Don't open the host file directly as it won't allow you to edit it. Instead follow these steps:
#708 [09:21] <Greymagic27> ??> ardaali win/hosts/edit
#709 [09:21] <Absol> ardaali: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#710 [09:21] <Absol> ardaali: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#711 [09:23] <ardaali> I did
#712 [09:23] <Greymagic27> ardaali, Great. Have you removed the two lines containing the word 'mojang' ?
#713 [09:24] <ardaali> yes I did
#714 [09:24] <Greymagic27> ardaali, Great. Save the file by pressing CTRL+S then change your minecraft password
#715 [09:25] <ardaali> I cant normal save so I can say 'save as' ?
#716 [09:26] <Greymagic27> ardaali, Did you load up notepad as administrator?
#717 [09:26] <ardaali> yes
#718 [09:26] * Gligaa [webchat@178.79.63.118] has joined #minecrafthelp
#719 [09:26] <Greymagic27> ardaali, Are you the system administrator?
#720 [09:26] <Gligaa> Hello
#721 [09:26] <ardaali> yes
#722 [09:26] <Greymagic27> Gligaa, Hey. How can we help?
#723 [09:26] <Gligaa> I'm having an issue with Minecraft
#724 [09:27] <Greymagic27> ardaali, Can you do the steps again making sure to open notepad as administrator. Then pressing 'file' then 'open' and entering %SystemRoot%\System32\drivers\etc\hosts as the "File name" and pressing "Open"
#725 [09:27] <Greymagic27> Gligaa, What's the issue?
#726 [09:27] <Gligaa> Whenever I join a world or a server, etc. after not even 10 seconds the screen goes black and crashes the Game
#727 [09:28] <Greymagic27> ??> Gligaa launcher/log
#728 [09:28] <Absol> Gligaa: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#729 [09:28] <Gligaa> Okay, Give me a second
#730 [09:28] <ardaali> Can I send video for you?
#731 [09:29] <Greymagic27> ardaali, Sure! Use streamable.com to send it
#732 [09:32] <ardaali> https://streamable.com/jp0gq
#733 [09:33] * filip [webchat@213-64-176-154-no264.tbcn.telia.com] has joined #minecrafthelp
#734 [09:33] <Greymagic27> ardaali, Can I ask, did the host file have more than just the two lines before you removed them?
#735 [09:34] <filip> How do i get into my account if i dont have access to my mail?
#736 [09:34] <ardaali> yes
#737 [09:34] <Greymagic27> ??> filip account/reset-email
#738 [09:34] <Absol> filip: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#739 [09:34] <filip> yeah but i dont know the password
#740 [09:34] <Greymagic27> ardaali, Hmm. You should only have removed those two lines and I'm not sure how you would go about getting the other entries back
#741 [09:34] <Greymagic27> ??> filip account/send-email
#742 [09:34] <Absol> filip: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#743 [09:34] <Absol> filip: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#744 [09:35] <Greymagic27> ardaali, Anyhow. I think the things already in your host file are examples so it shouldn't matter too much
#745 [09:35] <Greymagic27> If the file is empty that means you've removed the lines and saved it. The next step is to change your minecraft password then try and login
#746 [09:35] <ardaali> Greymagic27 have you discord
#747 [09:35] <ardaali> ?
#748 [09:35] <Greymagic27> ardaali, Yes. But I don't do DM support or friend strangers, sorry
#749 [09:36] * timboektoe2004 [webchat@ip56528512.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#750 [09:40] * Gligaa [webchat@178.79.63.118] has joined #minecrafthelp
#751 [09:40] <Gligaa> Sorry it took me so long
#752 [09:40] <ardaali> thats done! finally done thanks greymagic27!
#753 [09:40] <Gligaa> I think I timed out
#754 [09:40] <Gligaa> Here are the logs https://paste.ubuntu.com/p/2yqjqBDhvp/
#755 [09:40] <Greymagic27> ardaali, No problem :)
#756 [09:40] <Greymagic27> Gligaa, Can you try without optifine?
#757 [09:41] <Gligaa> Without optifine sure give me a second
#758 [09:42] <ardaali> Greymagic27 I am Turkish and we use Turk Liras and minecraft.net uses euro so thats a problem??
#759 [09:42] * Gligaa [webchat@178.79.63.118] has quit. (Client Quit)
#760 [09:42] * Romans [webchat@host51-71-dynamic.59-82-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#761 [09:42] * Squanky [webchat@187-162-106-113.static.axtel.net] has joined #minecrafthelp
#762 [09:42] <Squanky> hello?
#763 [09:42] <Greymagic27> ardaali, It shouldn't be. It should auto convert it. If not you can contact your bank and ask how many liras go into a euro and work from there
#764 [09:43] <Greymagic27> Squanky, Hey. How can we help?
#765 [09:43] <Squanky> the "invalid username or password" problem :(
#766 [09:43] <Greymagic27> ??> Squanky tools/hjt
#767 [09:43] <Absol> Squanky: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#768 [09:43] <Absol> Squanky: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#769 [09:43] <Squanky> but im on mac
#770 [09:43] <ardaali> Greymagic27 Thanks Man!
#771 [09:44] <Greymagic27> Squanky, Ah. Do you have any adblockers/parental software/anti viruses or VPNs installeD?
#772 [09:44] <Squanky> nop
#773 [09:45] <Squanky> No, non of them
#774 [09:45] <Greymagic27> ??> Squanky account/send-email
#775 [09:45] <Absol> Squanky: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#776 [09:45] <Absol> Squanky: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#777 [09:46] <Squanky> okay
#778 [09:46] <Squanky> Thank you!!
#779 [09:46] <Greymagic27> Squanky, No problem :)
#780 [09:47] * ardaali [webchat@176.54.89.179] has quit. (Quit: webchat.esper.net)
#781 [09:50] * Gligaa [webchat@178.79.63.118] has joined #minecrafthelp
#782 [09:50] <Gligaa> Sorry I keep timing out
#783 [09:50] <Gligaa> https://paste.ubuntu.com/p/kNdxX3vhWV/
#784 [09:51] <Gligaa> It took longer to crash now
#785 [09:51] <Greymagic27> Gligaa, Can you try with another world?
#786 [09:52] <Gligaa> Okay, by the way that was when I joined a multiplayer Server
#787 [09:52] <Gligaa> Also I may time out
#788 [09:52] <Greymagic27> Gligaa, Hmm. In that case can you try joining this server? mctest.ae97.net
#789 [09:53] * Nick [webchat@b01a8ab9.bb.sky.com] has joined #minecrafthelp
#790 [09:53] * Nick is now known as Guest17277
#791 [09:54] <Guest17277> Hey, I think my account got hacked, cant login and I see someone has my account name but changed it (from lior1x11): https://namemc.com/profile/Aggeloukos.1
#792 [09:54] * Gligaa [webchat@178.79.63.118] has quit. (Client Quit)
#793 [09:55] <Greymagic27> ??> Guest17277 account/send-email
#794 [09:55] <Absol> Guest17277: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#795 [09:55] <Absol> Guest17277: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#796 [09:55] <Guest17277> Do the wait times mean it'll take like 2 months?
#797 [09:56] <Greymagic27> Guest17277, Yes
#798 [09:57] <Guest17277> ok thanks :/
#799 [09:58] * Guest17277 [webchat@b01a8ab9.bb.sky.com] has quit. (Quit: webchat.esper.net)
#800 [10:01] * Gligaa [webchat@178.79.63.118] has joined #minecrafthelp
#801 [10:01] <Gligaa> I timed out again, here is the new world
#802 [10:01] <Gligaa> https://paste.ubuntu.com/p/7zCPnr944B/
#803 [10:02] <Greymagic27> ??> Gligaa lancher/log-txt
#804 [10:02] <Greymagic27> ??> Gligaa launcher/log-txt
#805 [10:02] <Absol> Gligaa: We need to see your full launcher log, which is created in the game directory.
#806 [10:02] <Absol> Gligaa: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#807 [10:02] <Gligaa> Oh okay
#808 [10:03] <Gligaa> Do I copy it's contents when the game crashes or when I launch the game ?
#809 [10:03] <Greymagic27> Gligaa, When it crashes
#810 [10:05] * Gligaa [webchat@178.79.63.118] has quit. (Client Quit)
#811 [10:07] * Mickey [webchat@dynamic-ip-186849084.cable.net.co] has joined #minecrafthelp
#812 [10:07] <Mickey> Hi
#813 [10:08] <Greymagic27> Mickey, Hey. How can we help?
#814 [10:09] * Jeff [webchat@wsip-70-166-136-59.fv.ks.cox.net] has joined #minecrafthelp
#815 [10:09] <Mickey> I stopped playing minecraft since 2015 because my account stopped working, the email doesnt work to log in and even I register that email again int the mojang website
#816 [10:09] <Greymagic27> Mickey, Are you entering the correct details?
#817 [10:09] <Jeff> I'm trying to download minecraft windows 10 edition, non java, I have a code, but when I click on the link the page is blank
#818 [10:10] <Greymagic27> Jeff, The link?
#819 [10:10] <Mickey> the problem is not the details, because the email I used to use I could register it again
#820 [10:10] <Greymagic27> ??> Mickey tools/hjt
#821 [10:10] <Absol> Mickey: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#822 [10:10] <Absol> Mickey: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#823 [10:11] <Mickey> and my username still exists
#824 [10:11] <Greymagic27> Mickey, Follow the steps posted by Absol above
#825 [10:11] * ipcheck [webchat@ool-43559fe0.dyn.optonline.net] has joined #minecrafthelp
#826 [10:11] <ipcheck> anyone t here
#827 [10:11] <Jeff> yes it says redeem a code
#828 [10:12] <Jeff> and I click on it and it goes blank
#829 [10:12] <ipcheck> are any mods here
#830 [10:12] <Jeff> through the microsoft store
#831 [10:12] <ipcheck> jeff are you a mod
#832 [10:12] <Jeff> no
#833 [10:12] <Greymagic27> ipcheck, Hey. How can we help?
#834 [10:12] <Greymagic27> ??> Jeff account/send-email
#835 [10:12] <Absol> Jeff: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#836 [10:12] <Absol> Jeff: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#837 [10:12] <Jeff> redeem.microsoft.com
#838 [10:12] <ipcheck> I am trying to change my username in mc but i am having some issues can you help
#839 [10:12] <Greymagic27> ipcheck, Sure. What sort of issues are you having?
#840 [10:13] <Jeff> so I probably won't hear back from anyone this year?
#841 [10:13] <ipcheck> when I change my name it says its unavailable but all the other websites say that it is available
#842 [10:13] <ipcheck> last night it was available too
#843 [10:13] <ipcheck> last night it was available too
#844 [10:14] * ipcheck [webchat@ool-43559fe0.dyn.optonline.net] has left #minecrafthelp
#845 [10:14] <Greymagic27> Jeff, It's a 1-3 months waiting time
#846 [10:14] <Jeff> that's great
#847 [10:14] <Mickey> https://paste.ubuntu.com/p/pbcFzVHTsW/
#848 [10:14] <Jeff> so I have to wait 3 months to play with friends on xbox?
#849 [10:15] <Greymagic27> ??> Mickey account/send-email
#850 [10:15] <Absol> Mickey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#851 [10:15] <Absol> Mickey: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#852 [10:15] * minelloe [webchat@51.154.110.97] has joined #minecrafthelp
#853 [10:15] <Jeff> what is a better way to download the cross-platform version of minecraft
#854 [10:15] <Mickey> ok, thanks!
#855 [10:15] <Greymagic27> Jeff, There is no 'better' way
#856 [10:16] <Jeff> can you give the link to where I'm suppose to download it from
#857 [10:16] <Greymagic27> Jeff, https://www.microsoft.com/en-gb/p/minecraft-for-windows-10/9nblggh2jhxj
#858 [10:16] <minelloe> hello, quick question, sorry if it's dumb: Were the emails used for the old minecraft accounts normal gmail or whatever email addresses or smth like @minecraft.com?
#859 [10:17] <Greymagic27> minelloe, Hey. What do you mean?
#860 [10:17] * Mickey [webchat@dynamic-ip-186849084.cable.net.co] has quit. (Quit: webchat.esper.net)
#861 [10:17] <minelloe> I'm struggling to find out what email I have used for my old minecraft account so that I can migrate. I don't remember the email. I have the username and the password.
#862 [10:17] <Greymagic27> ??> minelloe account/send-email
#863 [10:17] <Absol> minelloe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#864 [10:17] <Absol> minelloe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#865 [10:18] * ipcheck [webchat@ool-43559fe0.dyn.optonline.net] has joined #minecrafthelp
#866 [10:18] <Greymagic27> ??< ipcheck account/send-email
#867 [10:18] <Greymagic27> ??> ipcheck account/send-email
#868 [10:18] <Greymagic27> Absol, You're killin' me
#869 [10:18] <Greymagic27> ??> ipcheck account/send-email
#870 [10:18] <Absol> ipcheck: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#871 [10:18] <Absol> ipcheck: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#872 [10:19] <ipcheck> damn bro i aint gonna wait 2 months
#873 [10:19] <ipcheck> thats a force
#874 [10:19] <ipcheck> is there anyway i can like call them or something
#875 [10:19] <ipcheck> i sent an email and they auto replied to send me here to see if yall can help
#876 [10:19] <Greymagic27> That's the only way to contact them
#877 [10:19] <ipcheck> you cant call them or tweet
#878 [10:19] <Greymagic27> This is only for technical issues as stated on the email, you'll need to wait for a reply
#879 [10:20] <minelloe> Any idea when they reply?
#880 [10:20] <ipcheck> over 2 months g
#881 [10:20] <minelloe> oof
#882 [10:20] <ipcheck> ikr by that time ima forget what i even needed
#883 [10:20] <ipcheck> lol
#884 [10:20] <minelloe> same lmao
#885 [10:20] <minelloe> i just wanna play minecraft after like 5 years please
#886 [10:20] * EpsilonPL [webchat@84.68.84.165] has joined #minecrafthelp
#887 [10:21] <ipcheck> same i havent played in a grip im just tryna have some fun with my friends
#888 [10:21] <minelloe> same! My class decided to set up a sever but i'm stuck here trying to find out what email I have used rip
#889 [10:21] <EpsilonPL> Hi, I am having an issue with my game as I can not see my or anyone elses skin but they can see mine. Not sure what is wrong
#890 [10:22] <ipcheck> epsilon did u play uhc
#891 [10:22] <EpsilonPL> uhc?
#892 [10:22] <ipcheck> ultrahardcore
#893 [10:22] * Jeff [webchat@wsip-70-166-136-59.fv.ks.cox.net] has quit. (Quit: webchat.esper.net)
#894 [10:22] <EpsilonPL> no
#895 [10:22] <ipcheck> ur name looks mad familiar
#896 [10:23] <EpsilonPL> I got the name from the greek letter
#897 [10:23] <ipcheck> oh
#898 [10:23] <ipcheck> are u german or somethin
#899 [10:23] <ipcheck> cause the other nigga was german
#900 [10:23] <Absol> ipcheck: Please keep it civil
#901 [10:23] <ipcheck> sorry
#902 [10:23] <ipcheck> anyway is there actually no way to speed up the process of mojang replying
#903 [10:24] <GreyVulpine> There is no way of speeding up their reply
#904 [10:24] <ipcheck> cause my name is apparently inappropriate but it isnt at all
#905 [10:24] <EpsilonPL> do we wait here for a mod?
#906 [10:24] <ipcheck> there was a mod here a few mins ago idk if he still here
#907 [10:25] <EpsilonPL> oh, I guess ill stay and wait
#908 [10:25] <ipcheck> ye i need another mod too
#909 [10:26] <minelloe> do they instantly send an email if you request resetting a password?
#910 [10:26] <ipcheck> its pretty fast
#911 [10:27] <ipcheck> for me atleast i usually get them instantly
#912 [10:27] <Greymagic27> ??> EpsilonPL av/adwcleaner
#913 [10:27] <Absol> EpsilonPL: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#914 [10:27] <Absol> EpsilonPL: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#915 [10:27] <Greymagic27> EpsilonPL, Sorry. I missed your message to start with
#916 [10:27] <ipcheck> magic do u know if theres a way for my name to not be blacklisted or whatever is wrong with it?
#917 [10:28] <EpsilonPL> ok I shall do so
#918 [10:28] <Greymagic27> ipcheck, You'd have to contact mojang about that
#919 [10:28] <EpsilonPL> to come back do I just copy and paste this link?
#920 [10:28] <ipcheck> dang bro i just wanna change my name thats a bummer
#921 [10:28] <EpsilonPL> or will it put me in another server?
#922 [10:28] * Smol [webchat@124-169-148-250.dyn.iinet.net.au] has joined #minecrafthelp
#923 [10:28] <Greymagic27> EpsilonPL, Nope. Just join how you did the first time
#924 [10:29] * Isabella [webchat@0132700684.0.fullrate.ninja] has joined #minecrafthelp
#925 [10:29] <EpsilonPL> ok
#926 [10:29] <ipcheck> magic
#927 [10:29] <Smol> Hi just purchased minecraft again but it wont load
#928 [10:29] <ipcheck> do you know why it was fine before?
#929 [10:29] * EpsilonPL [webchat@84.68.84.165] has quit. (Quit: webchat.esper.net)
#930 [10:29] <Smol> someone help
#931 [10:29] <ipcheck> it loaded for me before and said it was fine but like i said my pass was wrong and then ih ad to wait like 30 mins
#932 [10:29] <Greymagic27> Smol, Hey. What do you mean by 'wont load' ?
#933 [10:29] <ipcheck> and then it wasnt good no more
#934 [10:29] <Greymagic27> ipcheck, I'm not sure on that either as I don't have access to any of mojangs systems
#935 [10:30] <ipcheck> that sucks
#936 [10:30] <ipcheck> thx for the help g
#937 [10:30] <Smol> Greymagic27 i load the launcher and that works fine, the mojang screen loads upto about 80% then crashes
#938 [10:30] <Isabella> Hello. I haven't played Minecraft in many years, but I believe I have an account. I don't remember my username, but I just changed my password because I couldn't remember that either. I still cannot login, it says "Error! Unknown e-mail address or password."
#939 [10:30] <Greymagic27> ??> Smol av/adwcleaner
#940 [10:30] <Absol> Smol: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#941 [10:30] <Absol> Smol: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#942 [10:31] <Greymagic27> ??> Isabella tools/hjt
#943 [10:31] <Absol> Isabella: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#944 [10:31] <Absol> Isabella: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#945 [10:32] * Smol [webchat@124-169-148-250.dyn.iinet.net.au] has quit. (Client Quit)
#946 [10:32] * Nic123 [webchat@79-74-83-94.dynamic.dsl.as9105.com] has joined #minecrafthelp
#947 [10:33] <Nic123> ?
#948 [10:33] <Greymagic27> Nic123, Hey. How can we help?
#949 [10:33] <Isabella> https://paste.ubuntu.com/p/DxrZX3wKgh/
#950 [10:34] <Nic123> hi my game keeps crashing every time i click on a new world
#951 [10:35] <Greymagic27> ??> Nic123 launcher/log
#952 [10:35] <Absol> Nic123: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#953 [10:35] <Greymagic27> ??> Isabella av/mcafee/uninstall
#954 [10:35] <Absol> Isabella: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#955 [10:35] * Smol [webchat@124-169-148-250.dyn.iinet.net.au] has joined #minecrafthelp
#956 [10:35] <Smol> ok im back
#957 [10:36] <Greymagic27> Smol, Welcome back. Could you try minecraft now?
#958 [10:36] <Smol> smart Greymagic27
#959 [10:36] <Smol> brb
#960 [10:36] * Nic123 [webchat@79-74-83-94.dynamic.dsl.as9105.com] has quit. (Client Quit)
#961 [10:37] * Smol [webchat@124-169-148-250.dyn.iinet.net.au] has quit. (Client Quit)
#962 [10:39] * EpsilonPL [webchat@84.68.84.165] has joined #minecrafthelp
#963 [10:40] <EpsilonPL> Hello, I have done the cleanup
#964 [10:40] <Greymagic27> EpsilonPL, Great! Can you try minecraft now?
#965 [10:40] <EpsilonPL> i'm launching it now, ill update you once I have checked if it worked
#966 [10:41] <ipcheck> oh wait
#967 [10:41] <ipcheck> magic
#968 [10:41] <ipcheck> it says the name is taken but it isnt taken
#969 [10:41] <ipcheck> what does that mean
#970 [10:41] <ipcheck> or is it the same
#971 [10:42] * Gligaa [webchat@178.79.63.118] has joined #minecrafthelp
#972 [10:43] * Nitzo [webchat@bzq-84-108-62-99.cablep.bezeqint.net] has joined #minecrafthelp
#973 [10:43] <EpsilonPL> unfortunately, my skin is still steve
#974 [10:43] * Isabella [webchat@0132700684.0.fullrate.ninja] has joined #minecrafthelp
#975 [10:43] <Gligaa> Hello, I'm sorry for the delay
#976 [10:44] <Isabella> I have done what you said, what should I do now?
#977 [10:45] <Nitzo> Hey guys I am having a problem while playing in Realms server I am getting this error when logging or after few minutes in game and then it disconnects me and gives me this error : "internal exception java.io.ioexception an existing connection was forcibly closed by the remote host"
#978 [10:45] * Nic123 [webchat@79-74-83-94.dynamic.dsl.as9105.com] has joined #minecrafthelp
#979 [10:45] <Nic123> hello?
#980 [10:46] * tafy [webchat@dyndsl-091-096-093-157.ewe-ip-backbone.de] has joined #minecrafthelp
#981 [10:46] <Nic123> ?
#982 [10:47] <tafy> Hi, new here, i have a strange problem. I started a single player world named "nation42" (just a clan name) ... after a few hours, i started a world with the same seed and the same name on my server, and played a little.
#983 [10:48] <tafy> now comes the tricky part, if i download the server world, and start it, it still loads the buildings from the local world - even if i removed the local world completly from the minecraft directory
#984 [10:50] <tafy> if i download the server world-folder and delete it on the server and upload it again and i connect to the server, it again loads the world with my local buildings etc. but with my old server-inventory
#985 [10:50] <EpsilonPL> is greymagic still here by any chance?
#986 [10:50] <minelloe> hi again, I know my email and minecraft username but it won't send me an email to reset my password
#987 [10:50] * Porkyle [~Porkyle@37-136-51-126.rev.dnainternet.fi] has quit. (Ping timeout: 190 seconds)
#988 [10:50] <Nic123> he went away
#989 [10:50] * tafy [webchat@dyndsl-091-096-093-157.ewe-ip-backbone.de] has quit. (Client Quit)
#990 [10:50] <Gligaa> Hey, my game keeps crashing with and without Optifine, here is the launcher log https://paste.ubuntu.com/p/MSpPCFKfBk/
#991 [10:51] * Porkyle [~Porkyle@37-136-51-126.rev.dnainternet.fi] has joined #minecrafthelp
#992 [10:52] <Nic123> i have finshed the steps now what do i do now
#993 [10:52] * tafy [webchat@dyndsl-091-096-093-157.ewe-ip-backbone.de] has joined #minecrafthelp
#994 [10:52] <tafy> has someone an idea? is this, because both worlds have the same name/seed combination or just the same name?
#995 [10:53] <Nic123> i cant even start a world it keeps crashing
#996 [10:54] <Nic123> no matter what i do
#997 [10:55] <tafy> do single player worlds and multiplayer worlds collide if they have the same name?
#998 [10:55] * Nic123 [webchat@79-74-83-94.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#999 [10:56] * Nic123 [webchat@79-74-83-94.dynamic.dsl.as9105.com] has joined #minecrafthelp
#1000 [10:56] <EpsilonPL> I think they a separate worlds
#1001 [10:56] <EpsilonPL> so I dont think they would collide
#1002 [10:56] <tafy> but i can recreate the problem 100% - did it now for 2 days, thats why i'm here, can't find a solution online
#1003 [10:57] * Heffa [webchat@3.sub-174-230-148.myvzw.com] has joined #minecrafthelp
#1004 [10:57] * Heffa [webchat@3.sub-174-230-148.myvzw.com] has quit. (Client Quit)
#1005 [11:01] <EpsilonPL> I NEED
#1006 [11:01] <EpsilonPL> Sorry for caps
#1007 [11:01] <Nic123> when do they answer back?
#1008 [11:02] <EpsilonPL> I need help, I am unable to see my skin or anoyone elses but other people can see mine. I did a suggestes
#1009 [11:02] <EpsilonPL> suggested malwarebyte check but ididnt work
#1010 [11:03] <Nic123> my game keeps crashing every time i start a game i followed the step to that link and i dont know what to do now
#1011 [11:07] * onthosestrats [webchat@wdbgon4838w-lp140-01-74-15-108-27.dsl.bell.ca] has joined #minecrafthelp
#1012 [11:08] <onthosestrats> I have my order confirmation code and everything but do not have access to the email address to change my password
#1013 [11:08] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#1014 [11:08] <onthosestrats> hello?.
#1015 [11:09] * onthosestrats [webchat@wdbgon4838w-lp140-01-74-15-108-27.dsl.bell.ca] has quit. (Client Quit)
#1016 [11:09] <Gligaa> Hello ?
#1017 [11:10] <Gligaa> Any helpers here ?
#1018 [11:11] * tafy [webchat@dyndsl-091-096-093-157.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#1019 [11:21] * ipcheck [webchat@ool-43559fe0.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1020 [11:23] * Nic123 [webchat@79-74-83-94.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#1021 [11:26] * vict__one__ [webchat@apoitiers-651-1-172-224.w2-6.abo.wanadoo.fr] has joined #minecrafthelp
#1022 [11:27] * Nic123 [webchat@79-74-83-94.dynamic.dsl.as9105.com] has joined #minecrafthelp
#1023 [11:27] <Nic123> hello?
#1024 [11:28] * DoubleT [webchat@77.138.229.233] has joined #minecrafthelp
#1025 [11:29] <DoubleT> Hello, I had a premium minecraft account a few years back, using an email address that i already deleted, is there any way i can recover my account? i haven't deleted it, just the game...
#1026 [11:29] * EpsilonPL [webchat@84.68.84.165] has quit. (Quit: webchat.esper.net)
#1027 [11:29] <vict__one__> Hi is there an helper here ?
#1028 [11:30] * Nic123 [webchat@79-74-83-94.dynamic.dsl.as9105.com] has quit. (Client Quit)
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#1031 [11:43] * Nic123 [webchat@79-74-83-94.dynamic.dsl.as9105.com] has joined #minecrafthelp
#1032 [11:43] <Nic123> hellllo
#1033 [11:43] <Greymagic27> ??> minelloe account/send-email
#1034 [11:43] <Absol> minelloe: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1035 [11:43] <Absol> minelloe: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1036 [11:43] <Greymagic27> ??> Nic123 launcher/log
#1037 [11:43] <Absol> Nic123: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1038 [11:44] <Nic123> i have done the steps
#1039 [11:44] <Greymagic27> Nic123, Send the URL here
#1040 [11:44] <Nic123> paste.ubuntu.com/p/KJZb2WQNF6/
#1041 [11:44] <Greymagic27> Gligaa, Are you using any texture packs or mods?
#1042 [11:44] <Greymagic27> ??> Nic123 launcher/log-txt
#1043 [11:44] <Absol> Nic123: We need to see your full launcher log, which is created in the game directory.
#1044 [11:44] <Absol> Nic123: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1045 [11:46] * XxRyD4xX [webchat@port-92-195-157-148.dynamic.qsc.de] has joined #minecrafthelp
#1046 [11:46] <Nic123> i not sure how to open the folder
#1047 [11:46] <XxRyD4xX> hey
#1048 [11:46] <XxRyD4xX> i dont get an email to reset my password
#1049 [11:46] <Nic123> ive looked and i dont have one
#1050 [11:47] * _superninja_ [webchat@25.red-81-40-128.staticip.rima-tde.net] has joined #minecrafthelp
#1051 [11:47] <Nic123> i have already done that
#1052 [11:48] <_superninja_> hey how do i repair an broken elytra
#1053 [11:48] <urielsalis> ??> XxRyD4xX account/send-email
#1054 [11:48] <Absol> XxRyD4xX: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1055 [11:48] <Absol> XxRyD4xX: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1056 [11:48] <urielsalis> _superninja_, one sec
#1057 [11:48] <Nic123> i have sent the URL
#1058 [11:48] <urielsalis> _superninja_, with leather
#1059 [11:48] <_superninja_> ok
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#1061 [11:53] <Nic123> is anyone there
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#1068 [12:18] <tristan> my minecraft wont load after i hit plau, it stops about 3/4ths the way
#1069 [12:18] <tristan> and gives me a not responding message
#1070 [12:19] <CJCrafter> I need to reset security questions, but the email's link I receive brings me to a safari page that says, "Safari cannot open the page because it could not load any data."
#1071 [12:20] <tristan> try chrome, doubt it would help tho
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#1073 [12:25] * rammxxors [webchat@cpe-76-172-39-14.hawaii.res.rr.com] has joined #minecrafthelp
#1074 [12:26] <rammxxors> hi, I downloaded the new launcher and it seems to have eaten my account
#1075 [12:26] <rammxxors> I've just found the End gate and don't want to lose my progress
#1076 [12:27] * Nagy [webchat@pop-155.245.escom.bg] has joined #minecrafthelp
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#1078 [12:28] <CJCrafter> Tristan, so far I've tried safari, chrome, and Microsoft edge. None have worked.
#1079 [12:31] <CJCrafter> I have also tried the link on 2 separate devices
#1080 [12:32] * Sadie [webchat@79-66-180-161.dynamic.dsl.as9105.com] has joined #minecrafthelp
#1081 [12:32] <Sadie> hello I cannot remember my Minecraft username so I cannot migrate to a Mojang account
#1082 [12:35] <Sadie> I have a Minecraft account and I am trying to migrate it to a mojang account but I do not remember my username please help
#1083 [12:35] * Achlys [webchat@c-24-22-201-66.hsd1.wa.comcast.net] has joined #minecrafthelp
#1084 [12:36] <CJCrafter> Do you remember the email/password?
#1085 [12:36] <Achlys> I apparently received mincraft windows 10 for free due to when my account was made, i have my code but it said it was already used an
#1086 [12:37] <Achlys> but i can only play java
#1087 [12:37] <Sadie> yes
#1088 [12:38] <Achlys> is it the same thing? i havent played since 2014
#1089 [12:43] <Sadie> help please
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#1094 [12:53] <AFHB> I tried to log into minecraft today and realised that I had forgotten my password. Upon clicking password reset I saw that the email address registered was no longer available to me. Is there anything I can do?
#1095 [12:53] * jake [webchat@66-189-83-53.dhcp.oxfr.ma.charter.com] has joined #minecrafthelp
#1096 [12:53] <jake> hello
#1097 [12:54] * jake is now known as Guest97684
#1098 [12:54] <Guest97684> My game crashes whenever i join a world or server
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#1100 [13:00] * Henkachief [webchat@5070892E.static.ziggozakelijk.nl] has joined #minecrafthelp
#1101 [13:01] <Henkachief> Hey, I have issues when installing minecraft on my PC. I get the notification "unable to update the minecraft native launcher" whenever I run the installer.
#1102 [13:10] * grodkid [webchat@93.95.81.125] has joined #minecrafthelp
#1103 [13:11] <grodkid> hey im having trouble logging in as i am using a old inactive email adress for my account what do i do?
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#1106 [13:19] <Trattis> My Minecraft world which I currently use on a Realm seems to not generate any more terrain when you go past a certain point. The world pretty much ends there and I don't know how to fix it. This means that the world gets limited to areas that have already been generated. The world doesn't seem to be able to generate any more of the world. Anyone he
#1107 [13:19] <Trattis> re who knows any solutions to this problem? The problems first appeared when the world was updated to 1.14
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#1110 [13:23] <Julian4> You guys know if I bought MC in 2015 if I somehow get access to the bedrock edition without rebuying?
#1111 [13:24] <Julian4> I checked my emails and nothing comes up in regards to redeeming any code
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#1116 [13:35] <Husky98> I would like to refund the game, if that is possible?
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#1120 [13:38] <Andrew7> Hello, can anyone help me?
#1121 [13:38] * KaptanDingo [webchat@46.197.96.22] has joined #minecrafthelp
#1122 [13:38] <Andrew7> My account email has been deleted
#1123 [13:38] <Andrew7> and I have no access to it to get my security questions
#1124 [13:39] <KaptanDingo> I can't connect to realms, yesterday it was fine. Does anyone have a similar issue?
#1125 [13:39] <Andrew7> I can't get on my account
#1126 [13:39] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1127 [13:39] <Andrew7> boys can someone just change my account email
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#1131 [13:43] * Flatt [webchat@a79-168-22-122.cpe.netcabo.pt] has joined #minecrafthelp
#1132 [13:44] <Flatt> I NEED HELP, MY MINECRAFT ACCOUNT DOESN't WORK
#1133 [13:44] <Flatt> CARALHO
#1134 [13:44] <Flatt> YES
#1135 [13:45] <Flatt> Merda para voces todos, venham maze po caralho e deixem-me comer as putas das vossas maes filhos duma grandesissima puta do caralho
#1136 [13:45] <Flatt> AJUDEM-ME MERDA
#1137 [13:46] <Flatt> YES
#1138 [13:46] <Flatt> CARALHO
#1139 [13:46] * Absol kicked Flatt from #minecrafthelp (Reason: latt :Stop spamming)
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#1142 [13:50] <Kad> hey
#1143 [13:50] <Kad> i need help
#1144 [13:51] <Kad> it says invalid password or username but they are right
#1145 [13:52] * mayonaise [webchat@c-73-251-27-74.hsd1.va.comcast.net] has joined #minecrafthelp
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#1147 [13:54] <mayonaise> Hi, I created an account years ago and simply am not sure which of my emails is connected to it to reset my password after obviously having forgotten it not playing for so long. I sent an email to support saying hey it might be any of these 5 emails can you tell me which one it is so that I can request a new password from it and then get to the sec
#1148 [13:54] <mayonaise> ond problem, which is that when I request a password for my emails I don't see any emails from mojang support? Does this question make sense?
#1149 [13:56] * crosbymalkin [webchat@23.27.45.225] has joined #minecrafthelp
#1150 [13:57] <crosbymalkin> I try to login and once i put my email and password in it turns black and can't login to Minecraft
#1151 [14:02] * CJR [webchat@cpe-108-184-177-42.socal.res.rr.com] has joined #minecrafthelp
#1152 [14:04] <CJR> Hi I'm having trouble migrating my account and It just leads me to creating a new acct instead of linking my minecraft username (which has purchased the game) which I forgot the email to because it was years ago that my uncle bought it for me.
#1153 [14:08] * ty [webchat@pool-74-107-67-144.bltmmd.fios.verizon.net] has joined #minecrafthelp
#1154 [14:08] <ty> i need help
#1155 [14:09] <ty> i wanted to know if i purchases minecraft before oct 2018 can i get it free on pc
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#1159 [14:19] <ardaali> good afternoon everyone!
#1160 [14:20] <lord_backpack> every time i try to go and lunch minecraft it aways pops up whit ("Error Launching game failed unable to save download
#1161 [14:27] * LUV [webchat@c-24-147-17-88.hsd1.ma.comcast.net] has joined #minecrafthelp
#1162 [14:27] <LUV> Hi can someone help me
#1163 [14:28] <LUV> ?
#1164 [14:28] <LUV> When i try to launch minecraft i get this message
#1165 [14:29] <LUV> Error: java.lang.InternalError: java.util.zip.ZipException: error in opening zip file
#1166 [14:29] * AFHB [webchat@host-92-18-9-253.as13285.net] has quit. (Quit: webchat.esper.net)
#1167 [14:30] <LUV> how do i fix this
#1168 [14:31] * Kiki [webchat@c-73-221-217-49.hsd1.wa.comcast.net] has joined #minecrafthelp
#1169 [14:33] <Kiki> Is there a problem with not being able to log in on the pc, I am able to log in on my phone but not the pc it says that my information is ivaild, so is this just a techinal issue or no?
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#1171 [14:36] * yes [webchat@ip-5-186-123-176.cgn.fibianet.dk] has joined #minecrafthelp
#1172 [14:36] <yes> Hello
#1173 [14:37] <yes> ANyone there?
#1174 [14:37] <lord_backpack> #minecrafthelp every time i try to go and lunch minecraft it aways pops up whit ("Error Launching game failed unable to save download
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#1178 [14:40] <EMoney> If I bought the Java Edition when I wanted the Windows 10 Edition is there anyway to get a refund for the Java Edition to put towards the Windows 10 Edition?
#1179 [14:47] * hdmidone [webchat@24-158-75-152.dhcp.spbg.sc.charter.com] has joined #minecrafthelp
#1180 [14:48] * ZeroBiit [webchat@ppp-140-148.30-151.wind.it] has joined #minecrafthelp
#1181 [14:48] <hdmidone> hello, how would I go about finding out what my minecraft account is tied to?
#1182 [14:48] <ZeroBiit> Hi
#1183 [14:48] <hdmidone> what email it's tied to*
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#1189 [14:59] <maurrcelleaux> i cant play realms
#1190 [14:59] <maurrcelleaux> on xbox
#1191 [15:00] <maurrcelleaux> hello
#1192 [15:00] <Kiki> you have to wait
#1193 [15:00] <maurrcelleaux> ok
#1194 [15:00] <Kiki> it may be a couple of hours though so just keep the tab open
#1195 [15:01] <maurrcelleaux> who are u tho
#1196 [15:01] <Kiki> I'm just a regular person wanting for my question to be answered lol
#1197 [15:02] <maurrcelleaux> what was your question
#1198 [15:02] <Kiki> why am I not able to log in on the computer but I can for my phone, because I'm trying to log into the java edition but its not working
#1199 [15:03] <maurrcelleaux> oh have you tried calling Microsoft
#1200 [15:04] <Kiki> no I was thinking about, I probably should cause I know this is going to take awhile
#1201 [15:05] <maurrcelleaux> ya from what u told me the wait time is u got time
#1202 [15:06] * HG6 [webchat@ool-45780f02.dyn.optonline.net] has joined #minecrafthelp
#1203 [15:06] <HG6> Is Minecraft Java Edition not able to crossplay?
#1204 [15:07] * Os [webchat@62-47-38-36.adsl.highway.telekom.at] has joined #minecrafthelp
#1205 [15:08] <Os> hello?
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#1210 [15:14] <lili> so um when i put in my email and password it literally wont load?
#1211 [15:14] <Kiki> same, I think its a worldwide problem
#1212 [15:15] <lili> damn
#1213 [15:15] <Kiki> I hope they fix it so though
#1214 [15:16] <lili> hopefully
#1215 [15:16] <Kiki> its weird though because I can sign in on my phone, but you cant on pc
#1216 [15:16] <lili> oh?
#1217 [15:16] <lili> im just getting minecraft today so i wouldn't know
#1218 [15:17] <Kiki> i got it yesterday, it gave me the wrong version and wont let me log in so it hasn't been fun lol
#1219 [15:17] <lili> fair enough
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#1225 [15:29] <maabadot> Hello! Today I changed my nickname on mojang.com and now I cant connect to any servers. I am always getting a "Failed to log in: The authentication servers are currently down for maintenance" message. But, according to help.mojang.com, those servers are working fine. So uuh what can I do?
#1226 [15:30] <Kiki> its happening to me too, not sure what is happening, but you are going to have to wait a couple of hours for a response
#1227 [15:31] <maabadot> oof
#1228 [15:31] <Kiki> yeah its been really tough, and a lot of people are having these issues i cant even log in cause it wont load
#1229 [15:33] <maabadot> oh, now I am glad that at least i'm logging in launcher fine and without problems
#1230 [15:34] <Kiki> lucky I cant
#1231 [15:35] <Kiki> I still get the invalid username and password thing
#1232 [15:39] * Declan [webchat@mobile-107-77-207-150.mobile.att.net] has joined #minecrafthelp
#1233 [15:41] * zelda81 [webchat@4.35.175.90] has joined #minecrafthelp
#1234 [15:41] <Declan> hello, im having trouble connecting to my friends minecraft realm. The error says, "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host". I also believe that this is a problem with my computer because my laptop can join.
#1235 [15:44] * maabadot [webchat@82.102.22.16] has joined #minecrafthelp
#1236 [15:44] <maabadot> Kiki
#1237 [15:44] <maabadot> about our problem
#1238 [15:45] <maabadot> just tried to log in using VPN
#1239 [15:45] <maabadot> and everything works fine
#1240 [15:45] <Kiki> Thank you!
#1241 [15:45] <maabadot> np
#1242 [15:46] <maabadot> so i guess the problem is with IP
#1243 [15:46] * Declan [webchat@mobile-107-77-207-150.mobile.att.net] has quit. (Quit: webchat.esper.net)
#1244 [15:46] <Kiki> so i just need to download vpn and log in
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#1246 [15:46] <Kiki> abd everything should work?
#1247 [15:46] <maabadot> maybe we like banned for a day or two for changing nickname
#1248 [15:46] <maabadot> yeah
#1249 [15:46] <Kiki> okay sweet! thanks so much lol
#1250 [15:48] <Kiki> what's the best vpn to download?
#1251 [15:49] <hdmidone> i logged into my account and it says i dont own minecraft
#1252 [15:51] <maabadot> windscribe is good vpn
#1253 [15:54] <Kiki> okay thanks
#1254 [15:55] <Kiki> Hmmm it still didn't work for me
#1255 [15:58] * emi [webchat@5-231-158-131.ktk-ip.de] has joined #minecrafthelp
#1256 [15:59] <emi> hi
#1257 [15:59] * Kiki [webchat@c-73-221-217-49.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1258 [15:59] <emi> cant login to the website ?
#1259 [15:59] <emi> can someone help me
#1260 [16:00] * monty [webchat@79-72-143-220.dynamic.dsl.as9105.com] has joined #minecrafthelp
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#1262 [16:01] <emi> ??
#1263 [16:02] <emi> i need help :(
#1264 [16:02] <monty> hey all, i havent played minecraft since it was beta on pc many many years ago, i have forgot my username and would like to play
#1265 [16:02] <GRS> Hi - a "friend" of mine turned on Cheats in a world that I have been working on for months. He did it on purpose to mess up the world. Is there any way we can get achievements back?
#1266 [16:03] <emi> I can't log in on the website .. i need help?
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#1268 [16:04] * jaton_ [webchat@81-159-142-46.pool.kielnet.net] has joined #minecrafthelp
#1269 [16:04] <jaton_> hey i need help
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#1271 [16:07] <jaton_> i cant log in to my minecraft account and the issue is that the 2factor autentication things you need to fill in a folder are false or not given. so i just want to reset this but if i get the message "we will send a email with a resetlink" is not there
#1272 [16:07] * Katie [webchat@vbfiber.static.123.net] has joined #minecrafthelp
#1273 [16:08] * Katie is now known as Guest34379
#1274 [16:08] <Guest34379> I cannot play multiplayr
#1275 [16:09] <Guest34379> I cannot play multiplayer
#1276 [16:10] <Guest34379> Hello?
#1277 [16:10] <Guest34379> This game sucks
#1278 [16:10] <Guest34379> I hate moaning
#1279 [16:10] <Guest34379> Mojang sucks
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#1285 [16:15] <kvalax> Hello
#1286 [16:16] <kvalax> Can anyone help me here?
#1287 [16:16] * Kiki [webchat@173.205.93.44.static.quadranet.com] has joined #minecrafthelp
#1288 [16:16] <kvalax> Yoo
#1289 [16:16] <kvalax> Anyone help me dude
#1290 [16:16] <kvalax> I got the weirdest bug here
#1291 [16:17] <Kiki> what happened?
#1292 [16:17] <kvalax> So its very weird
#1293 [16:18] <kvalax> I can login into Mojang but i cannot login into the minecraft site & the launcher
#1294 [16:18] <Kiki> neither can I
#1295 [16:18] <kvalax> Its very weird
#1296 [16:18] <Kiki> I think they are working on it im not sure though
#1297 [16:18] <kvalax> But i can login with my laptop
#1298 [16:18] <kvalax> I hope they are
#1299 [16:18] <Kiki> i can login on the Minecraft site but only on my phone
#1300 [16:19] <Kiki> i don't know why its not working
#1301 [16:19] <kvalax> same shit
#1302 [16:19] <Absol> kvalax: Please keep it civil
#1303 [16:19] <kvalax> Oh Absol
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#1306 [16:19] <Kiki> lol
#1307 [16:19] <kvalax> I am waiting already 2 months for help
#1308 [16:19] <kvalax> But they never responded on my ticket
#1309 [16:19] <Kiki> danggg
#1310 [16:19] <Kiki> 2 months
#1311 [16:19] <kvalax> Yeah bruv
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#1313 [16:20] <Kiki> its been like this for 2 months
#1314 [16:20] <Kiki> alright well there goes my hope lol
#1315 [16:20] <kvalax> Whats ur problem
#1316 [16:21] <kvalax> What happened?
#1317 [16:21] <kvalax> The same shit like me?
#1318 [16:21] * Absol kicked kvalax from #minecrafthelp (Reason: valax :Keep it civilized, you are just a human being)
#1319 [16:21] <Kiki> rip
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#1324 [16:30] <Jalla> All but one of the villagers in a nearby village disappeared. The remaining villager is standing inside its house and won't let me open the door to trade. Does this mean a raid happened when I wasn't there? I did fight some pillagers near the village during the day once, but ran away as soon as the fight was over. I don't have any walls or prot
#1325 [16:30] <Jalla> ection for the village but there was an iron golum that has also disappeared. I did hear there was a bug with villagers disappearing. I'm playing Java 1.14.3 on PC.
#1326 [16:32] * inferior [webchat@cpc99576-brnt1-2-0-cust956.4-2.cable.virginm.net] has joined #minecrafthelp
#1327 [16:33] <inferior> Hello , cant login my new minecraft account . tried waiting 24 hours , tried to full reinstall i tried to reset to a different password and it aint working . help pleasse
#1328 [16:35] * aidan [webchat@67-61-93-99.cpe.cableone.net] has joined #minecrafthelp
#1329 [16:36] <inferior> Hello , cant login my new minecraft account . tried waiting 24 hours , tried to full reinstall i tried to reset to a different password and it aint working . help pleasse
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#1337 [16:42] <kiwigi> hi guys
#1338 [16:42] * Henk [webchat@5070892E.static.ziggozakelijk.nl] has joined #minecrafthelp
#1339 [16:43] <kiwigi> anyone know how to solve the "Placing Order" problem?
#1340 [16:43] * Seth [webchat@c-73-224-156-161.hsd1.fl.comcast.net] has joined #minecrafthelp
#1341 [16:44] <Seth> Hey
#1342 [16:44] <kiwigi> hi
#1343 [16:44] <Henk> Hey, earlier today I bought minecraft to play it with some friends but I keep getting the "unable to update the minecraft native launcher" notification upon installing, which ends the installment and makes me start over again. Anyone know how to solve this?
#1344 [16:44] <Henk> (had the same question earlier today but had to go and closed the window)
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#1349 [16:47] <SAmmy> hello! minecraft is default in windowed, but when i go fullscreen its really bogs down my pc for a few minutes, then its good to go. but if i click on the bottom of the screen and/or alt+tab it goes back to windowed mode
#1350 [16:49] <SAmmy> hello?
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#1354 [16:56] <Kyve1> Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host.
#1355 [16:56] <Kyve1> how can i fix it? 3 months woth this error
#1356 [16:56] <Kyve1> with*
#1357 [16:57] * Derpz_Da_Piggy [webchat@70-56-2-183.bsmr.qwest.net] has joined #minecrafthelp
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#1359 [17:01] <Kyve1> Error pastebin with more informations: https://paste.gg/p/anonymous/7cae6cae01124930b56b280bdd1b92f3
#1360 [17:01] <Gobi> I can not log into minecraft website or the launcher
#1361 [17:01] <Derpz_Da_Piggy> when I launch my Minecraft it starts to load but then stop stops at the Mojang page the only way I could get it to work is go to task manager and end the Minecraft task. but when I do that I cant see any skins, instead of creative Minecraft skins I see only Alex and Steve.
#1362 [17:03] <Gobi> I can't log into minecraft launcher and i can't even play offline
#1363 [17:08] * RockyJR [webchat@71-15-179-130.static.nwtn.ct.charter.com] has joined #minecrafthelp
#1364 [17:08] <RockyJR> My minecraft java edition cant get passed the Mojang loading screen
#1365 [17:11] <RockyJR> i've tried everything from reintalling, restarting pc, allocating RAM, updating drivers, reinstalling java many times, and even buying a new account. It has always worked on my old laptops but they are too laggy to do anything with now. Im on a gaming computer and it cant even run minecraft like my cheap laptops
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#1371 [17:25] <Gobi> Can't log into minecraft website
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#1373 [17:30] * Gligaa [webchat@178.79.63.118] has joined #minecrafthelp
#1374 [17:31] <Gligaa> Hello
#1375 [17:31] <Gligaa> I'm having an issue
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#1378 [17:38] <Gligaa> Is anybody here ?
#1379 [17:42] * Abdullah_M3 [webchat@87.109.173.63] has joined #minecrafthelp
#1380 [17:42] <Abdullah_M3> hello
#1381 [17:43] <Abdullah_M3> i have problem
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#1384 [17:47] <Gobi> my minecraft launcher is saying "invalid username or password" but i am using correct email and password, when i try to log into minecraft website the log in button stays greyed out after i press it and nothing happens
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#1386 [17:52] * cripp [webchat@c83-252-124-6.bredband.comhem.se] has joined #minecrafthelp
#1387 [17:52] <Abdullah_M3> i can't a update
#1388 [17:52] <cripp> ok
#1389 [17:53] <cripp> im crippled
#1390 [17:53] <cripp> i cant feel my legs
#1391 [17:53] <cripp> i cant remember the answers to the security questions
#1392 [17:54] <cripp> abdullah? are you still here
#1393 [17:54] * Pooh [webchat@209.141.178.200] has joined #minecrafthelp
#1394 [17:55] <cripp> im cripple
#1395 [17:55] <cripp> i have no leg
#1396 [17:55] <cripp> i lost them in war
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#1398 [17:55] <cripp> is there anyone here
#1399 [17:55] * Gligaa [webchat@178.79.63.118] has quit. (Quit: webchat.esper.net)
#1400 [17:56] <Abdullah_M3> غثس
#1401 [17:56] <Abdullah_M3> yes
#1402 [17:57] <cripp> hey
#1403 [17:57] <cripp> what was your problem?
#1404 [17:58] <cripp> where is the stadd my lady
#1405 [17:59] <cripp> ماذا كانت مشكلتك
#1406 [17:59] <Abdullah_M3> uvfd
#1407 [18:00] <Abdullah_M3> عربي
#1408 [18:00] <Abdullah_M3> انت
#1409 [18:00] * Absol kicked Abdullah_M3 from #minecrafthelp (Reason: bdullah_M3 :Stop spamming)
#1410 [18:00] <cripp> Absol can you help me?
#1411 [18:04] <Gobi> a lot of people need and are waiting for help
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#1416 [18:06] <cripp> how long is it going to take
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#1418 [18:07] <Gobi> no idea, ive been waiting for around 30 min now
#1419 [18:08] * Abdullah_M3 [webchat@87.109.173.63] has joined #minecrafthelp
#1420 [18:08] <Abdullah_M3> When I start playing the game it tells me there is an update and then I start download it and then wait a bit and it tells me "unable to update mincraft native luncher
#1421 [18:11] * CubeTheThird [~cubetheth@dhcp-108-168-124-249.cable.user.start.ca] has joined #minecrafthelp
#1422 [18:11] * Elyjah [webchat@host248-61.excalibur.tvcconnect.net] has joined #minecrafthelp
#1423 [18:11] <Abdullah_M3> When I start playing the game it tells me there is an update and then I start download it and then wait a bit and it tells me "unable to update mincraft native luncher
#1424 [18:12] <Elyjah> redownload
#1425 [18:12] * Elyjah [webchat@host248-61.excalibur.tvcconnect.net] has quit. (Client Quit)
#1426 [18:13] <Abdullah_M3> i tried it and it did not work
#1427 [18:13] * Neisar [webchat@static-ip-1815793107.cable.net.co] has joined #minecrafthelp
#1428 [18:15] <Abdullah_M3> i tried it and it did not work
#1429 [18:15] <Abdullah_M3> When I start playing the game it tells me there is an update and then I start download it and then wait a bit and it tells me "unable to update mincraft native luncher
#1430 [18:16] * Abdullah_M3 [webchat@87.109.173.63] has quit. (Quit: webchat.esper.net)
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#1432 [18:16] <Abdullah_M3> When I start playing the game it tells me there is an update and then I start download it and then wait a bit and it tells me "unable to update mincraft native luncher
#1433 [18:16] <CubeTheThird> Abdullah_M3, do you have ByteFence installed?
#1434 [18:16] <Gobi> minecraft log in page is not working and i can't log into the minecraft launcher
#1435 [18:17] <Abdullah_M3> no
#1436 [18:17] <CubeTheThird> Gobi, what happens on the webpage?
#1437 [18:17] <CubeTheThird> ??> Abdullah_M3 tools/hjt
#1438 [18:17] <Absol> Abdullah_M3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1439 [18:17] <Absol> Abdullah_M3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1440 [18:18] <Gobi> whenever u try to log in and press the "log in" button it turns grey as if im logging in but than nothing happens and i can press it again
#1441 [18:18] <CubeTheThird> ??> Gobi info/mcleaks
#1442 [18:18] <Absol> Gobi: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1443 [18:18] <Absol> Gobi: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1444 [18:19] * Somethinguknow [webchat@ua-83-227-71-210.bbcust.telenor.se] has joined #minecrafthelp
#1445 [18:19] <Somethinguknow> I dont know what email my old account have been migrated too, how do i check it
#1446 [18:20] <CubeTheThird> Somethinguknow, you can try resetting your password
#1447 [18:20] <CubeTheThird> ??> Somethinguknow account/reset-password
#1448 [18:20] <Absol> Somethinguknow: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1449 [18:20] <Absol> Somethinguknow: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1450 [18:20] <Abdullah_M3> what is HijackThis
#1451 [18:20] <CubeTheThird> Somethinguknow, but otherwise, you'll have to contact Mojang for assistance
#1452 [18:20] <CubeTheThird> Abdullah_M3, it's a tool that tells us what programs you have running on your PC
#1453 [18:20] <CubeTheThird> ??> Somethinguknow mojang/email
#1454 [18:20] <Absol> Somethinguknow: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1455 [18:20] <Absol> Somethinguknow: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1456 [18:21] <Gobi> i dont use any of these tools and i have changed password already but i cant log in
#1457 [18:21] <CubeTheThird> ??> Gobi win/hosts/edit
#1458 [18:21] <Absol> Gobi: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1459 [18:21] <Absol> Gobi: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1460 [18:22] <Gobi> got it, what do i do next?
#1461 [18:23] <CubeTheThird> Gobi, there, remove every line that has mojang in it, then save the file
#1462 [18:23] * Rick [webchat@h-50-198.A240.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#1463 [18:23] <Abdullah_M3> is there an arabic support
#1464 [18:23] <Gobi> there isn't a single line with mojang in there
#1465 [18:23] * Nugs_ [webchat@c-71-199-170-233.hsd1.ga.comcast.net] has joined #minecrafthelp
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#1467 [18:24] <CubeTheThird> Gobi, really? that's odd. Let's run a scan to check for a few things then
#1468 [18:24] <CubeTheThird> ??> Gobi tools/hjt
#1469 [18:24] <Absol> Gobi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1470 [18:24] <Absol> Gobi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1471 [18:24] <CubeTheThird> Abdullah_M3, only English I'm afraid
#1472 [18:25] <Nugs_> i dont have access to the email that is on file for my minecraft account and dont know how to switch it to a new email
#1473 [18:25] <CubeTheThird> Nugs_, you have to contact Mojang
#1474 [18:25] <CubeTheThird> ??> Nugs_ mojang/email
#1475 [18:25] <Absol> Nugs_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1476 [18:25] <Absol> Nugs_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1477 [18:25] <Nugs_> ok thank you
#1478 [18:26] * Nugs_ [webchat@c-71-199-170-233.hsd1.ga.comcast.net] has quit. (Client Quit)
#1479 [18:26] <Abdullah_M3> is there another way to fix it
#1480 [18:26] <CubeTheThird> Abdullah_M3, we could have you try running a malware scan
#1481 [18:26] <CubeTheThird> ??> Abdullah_M3 av/adwcleaner
#1482 [18:26] <Absol> Abdullah_M3: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1483 [18:26] <Absol> Abdullah_M3: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1484 [18:27] <Gobi> should i post the link here?
#1485 [18:28] <CubeTheThird> Gobi, yes please
#1486 [18:28] <Gobi> https://paste.ubuntu.com/p/FsKR78nxj9/
#1487 [18:28] <Abdullah_M3> yeah i tried this app and i did what you say but it didn't work
#1488 [18:29] <CubeTheThird> Abdullah_M3, then please use the trend micro tool to make a report
#1489 [18:30] <CubeTheThird> Gobi, hmm. Could you try disabling Akamai Netsession?
#1490 [18:31] <Gobi> disabled it and tried logging in, neither the launcher or the website log in worked
#1491 [18:31] <Abdullah_M3> is it save or not
#1492 [18:32] <CubeTheThird> Gobi, hmm that's quite odd. Let's have you run a malware scan in this instance
#1493 [18:32] <CubeTheThird> ??> Gobi av/adwcleaner
#1494 [18:32] <Absol> Gobi: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1495 [18:32] <Absol> Gobi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1496 [18:32] <CubeTheThird> Abdullah_M3, yes it's safe. Feel free to find reviews online
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#1503 [18:35] <Abdullah_M3> i can't download
#1504 [18:35] * Tate [webchat@S0106c43dc797445d.vc.shawcable.net] has joined #minecrafthelp
#1505 [18:35] <Abdullah_M3> this app
#1506 [18:35] <Tate> Im dying
#1507 [18:35] <CubeTheThird> Abdullah_M3, why is that?
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#1509 [18:35] <CubeTheThird> Tate, I recommend you contact emergency services in that case
#1510 [18:35] <Tate> Not accually
#1511 [18:36] <Tate> The way mojang accounts are set up is "killing" me
#1512 [18:36] * Gobi [webchat@cpc110313-king12-2-0-cust954.19-1.cable.virginm.net] has joined #minecrafthelp
#1513 [18:36] <CubeTheThird> Tate, how so?
#1514 [18:37] <Gobi> I cleaned & restarted the computer
#1515 [18:37] <CubeTheThird> Gobi, any luck?
#1516 [18:37] <Sublime> is there a way to change what version of minecraft you have on the xbox one?
#1517 [18:37] <Tate> so, I'm trying to migrate a older account to a new mojang account, but I don't know the email that I singed up to the original account with.
#1518 [18:37] <Gobi> i managed to log into the website, ill check the launcher now
#1519 [18:37] <CubeTheThird> Sublime, I don't believe so
#1520 [18:38] <CubeTheThird> Tate, to my knowledge you should be entering the account username to migrate. If you aren't receiving the migration email, you'll need to contact Mojang
#1521 [18:38] <CubeTheThird> ??> Tate mojang/email
#1522 [18:38] <Absol> Tate: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1523 [18:38] <Absol> Tate: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1524 [18:38] <Gobi> i managed to log into the website and the launcher, everything is working fine now
#1525 [18:39] <Henk> Has my message nearly 2 hours ago gone through? Still waiting for some hulp on my installer giving me the "unable to update the minecraft native launcher" error when trying to install the game on a new device.
#1526 [18:39] <Sublime> interesting. my little brother cant connect with his friends even though they have the same minecraft with no pending updates but they have different versions
#1527 [18:39] <Gobi> Thank you for you help :D
#1528 [18:39] <CubeTheThird> Henk, do you have ByteFence installed?
#1529 [18:39] <Henk> No, seen that on a forum somewhere already but can't seem to find that on my computer
#1530 [18:39] <CubeTheThird> ??> Henk tools/hjt
#1531 [18:39] <Absol> Henk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1532 [18:40] * ss [webchat@pool-100-14-156-16.phlapa.fios.verizon.net] has joined #minecrafthelp
#1533 [18:40] <Absol> Henk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1534 [18:40] <Absol> Henk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1537 [18:41] <Tate> The thing about that is, the "migrate account" requires a Email, the email of the Minecraft account. Wich I dont have acses to.
#1538 [18:42] <CubeTheThird> Tate, in either case, you will still need to contact Mojang about the migration. Provide them any details you have so that they can assist you
#1539 [18:42] * BigBlock651 [webchat@static-ip-1815820428.cable.net.co] has joined #minecrafthelp
#1540 [18:42] <Tate> I did copy mojang, they just said they are reveiwing cases from late may. Meaning it's gonna take a while.
#1541 [18:43] <Tate> *contact
#1542 [18:43] <Tate> *contact
#1543 [18:43] * BigBlock651 [webchat@static-ip-1815820428.cable.net.co] has left #minecrafthelp
#1544 [18:43] <CubeTheThird> Tate, yes that's right. Unfortunately you'll have to wait for their response
#1545 [18:43] * rayy [webchat@cpe-24-31-241-233.kc.res.rr.com] has joined #minecrafthelp
#1546 [18:43] <rayy> hi
#1547 [18:44] <Tate> ?
#1548 [18:44] <CubeTheThird> hello rayy
#1549 [18:44] <rayy> my launcher won't work and keeps crashing on startup
#1550 [18:44] <CubeTheThird> rayy, are you getting an error message?
#1551 [18:45] <rayy> yes after the game crashes it comes up with a message
#1552 [18:45] <CubeTheThird> rayy, is there a crash report?
#1553 [18:46] <rayy> yes but it won't open. it lets you click it but won't do anything
#1554 [18:46] <CubeTheThird> rayy, ok. Let's do a malware scan to start
#1555 [18:46] <CubeTheThird> ??> rayy av/adwcleaner
#1556 [18:46] <Absol> rayy: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1557 [18:46] <Absol> rayy: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1558 [18:47] <rayy> would not work because I have mac
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#1561 [18:48] <CubeTheThird> rayy, ok. What version of MacOS do you have?
#1562 [18:48] * Sublime [webchat@pool-70-105-224-180.port.east.myfairpoint.net] has quit. (Quit: webchat.esper.net)
#1563 [18:48] <rayy> 10.14.3
#1564 [18:48] * DeathisBeast115 [webchat@static-206-162-235-234.wireless.unwiredbb.net] has joined #minecrafthelp
#1565 [18:49] <CubeTheThird> rayy, ok. Let's see if we can get some logs
#1566 [18:49] <CubeTheThird> ??> rayy launcher/log
#1567 [18:49] <Absol> rayy: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
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#1571 [18:55] <jim5> OK I need to talk with a live person becaiuse no one is understand my problom I have been for three trying to log in and play a new game PLEASE CALL ME 5209037539
#1572 [18:55] <CubeTheThird> jim5, what problem?
#1573 [18:56] <CubeTheThird> jim5, and no, don't expect anybody to call you. Also, keep in mind this is a public chat
#1574 [18:56] <Henk> Alright here's the log of the tool you guys gave me, hope this helps in finding a solution to install the game. https://paste.ubuntu.com/p/ZK5yqjfDmq/
#1575 [18:57] <jim5> can you answer me yes or no Will I need to talk with some one.
#1576 [18:57] <CubeTheThird> Henk, ok one moment
#1577 [18:57] <jim5> Than I get A phone to call
#1578 [18:58] <DeathisBeast115> Every time I try starting up Minecraft its get's about 3/4 done then says not responding I have tried repairing it multiple times and also uninstalling and reinstalling Minecraft about 5 times and it still won't start the only additionally addon I've installed is a shader that worked for about a day and then went back to not working, any suggestion
#1579 [18:58] <DeathisBeast115> s on what to do?
#1580 [18:58] * ish [webchat@S0106bc9b68e68ab3.ed.shawcable.net] has joined #minecrafthelp
#1581 [18:58] <CubeTheThird> jim5, this is a volunteer-run chat, with people helping from around the world. You're not getting a call. We can absolutely try and help you with your problem here though
#1582 [18:58] <CubeTheThird> DeathisBeast115, let's try doing a malware scan
#1583 [18:58] <CubeTheThird> ??> DeathisBeast115 av/adwcleaner
#1584 [18:58] <Absol> DeathisBeast115: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1585 [18:58] <Absol> DeathisBeast115: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1586 [18:59] * jim5 [webchat@ip68-225-53-2.tc.ph.cox.net] has quit. (Quit: webchat.esper.net)
#1587 [18:59] <CubeTheThird> Henk, hmm not seeing anything suspicious there. Can you go to C:\Program Files (x86)\Minecraft
#1588 [19:00] <Henk> It's not even there...
#1589 [19:00] <Henk> Might be because it's the first time trying to install it on this pc
#1590 [19:00] <ish> I havent tried logging in since before the migration, I tried contacting support and they told me to find my transaction ID. I found it so what do I do next?
#1591 [19:00] * jim5 [webchat@ip68-225-53-2.tc.ph.cox.net] has joined #minecrafthelp
#1592 [19:00] <CubeTheThird> Henk, did you install the launcher in a different location?
#1593 [19:00] <CubeTheThird> ish, you will need to reply to support with the ID. Do NOT give it in this chatroom
#1594 [19:00] <jim5> Can I PLEASE get HELP
#1595 [19:01] <CubeTheThird> jim5, what's the problem?
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#1598 [19:01] <ish> I sent in another request but they are backed up and still responding to the ones from may
#1599 [19:02] <CubeTheThird> ish, normally if you reply to the message they sent you, they will reply more quickly since your case is open
#1600 [19:02] * Im_MODY [webchat@102.186.240.56] has joined #minecrafthelp
#1601 [19:02] <Henk> The launcher is in C:\Program Files (x86)\Minecraft Launcher, didn't touch any settings in the installers or directory files
#1602 [19:02] <ish> okay thank you!
#1603 [19:02] <CubeTheThird> ish, but either way, you will have to wait for them to get back to you
#1604 [19:02] <Im_MODY> my account is hacked
#1605 [19:02] <jim5> I need to Delete my account and start over Because no one will help me or give a number to call to get HELP
#1606 [19:02] <CubeTheThird> Im_MODY, contact Mojang
#1607 [19:02] <CubeTheThird> ??> Im_MODY mojang/email
#1608 [19:02] * ish [webchat@S0106bc9b68e68ab3.ed.shawcable.net] has quit. (Client Quit)
#1609 [19:02] <Absol> Im_MODY: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1610 [19:02] <Absol> Im_MODY: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1611 [19:02] * SoggyNoodlee [webchat@c-73-107-174-23.hsd1.fl.comcast.net] has joined #minecrafthelp
#1612 [19:03] <CubeTheThird> jim5, help with what? You've yet to say what the problem is?
#1613 [19:03] <SoggyNoodlee> aye
#1614 [19:03] <Im_MODY> my gogle email and all things hacked
#1615 [19:03] <CubeTheThird> Henk, ok, but are you saying that folder is empty?
#1616 [19:03] * jim [webchat@ip68-225-53-2.tc.ph.cox.net] has quit. (Quit: webchat.esper.net)
#1617 [19:03] <CubeTheThird> Im_MODY, follow the instructions Absol gave you to contact Mojang
#1618 [19:03] <SoggyNoodlee> i uninstalled minecraft for something, i installed it again and now it wont let me log into anything
#1619 [19:03] * DeathisBeast115 [webchat@static-206-162-235-234.wireless.unwiredbb.net] has joined #minecrafthelp
#1620 [19:03] <CubeTheThird> SoggyNoodlee, what happens when you try?
#1621 [19:03] <Henk> It has the Launcher and a game folder in it, and in that game folder is another game folder which are both empty
#1622 [19:04] <CubeTheThird> Henk, is there a launcher log file?
#1623 [19:04] <Im_MODY> i make it from 6 hours
#1624 [19:04] <Henk> No, just the Minecraft Launcher.exe
#1625 [19:04] <SoggyNoodlee> it says invalid username or passowrd
#1626 [19:04] <CubeTheThird> Henk, can you try running it as administrator?
#1627 [19:04] <CubeTheThird> SoggyNoodlee, even on minecraft.net ?
#1628 [19:05] <SoggyNoodlee> no, on minecraft.net it doesnt say anything once i press log in
#1629 [19:05] <SoggyNoodlee> it turns black
#1630 [19:05] <SoggyNoodlee> no log in
#1631 [19:05] <Im_MODY> when mojang can answer at me
#1632 [19:06] <Henk> One second CubeTheThird, will be right back, will try that next
#1633 [19:06] * Henk [webchat@5070892E.static.ziggozakelijk.nl] has quit. (Quit: webchat.esper.net)
#1634 [19:06] <CubeTheThird> ??> SoggyNoodlee tools/hjt
#1635 [19:06] <Absol> SoggyNoodlee: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1636 [19:06] <Absol> SoggyNoodlee: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1637 [19:06] <Im_MODY> mojang send to me to join here to help me
#1638 [19:06] <CubeTheThird> Im_MODY, when they get to your case. We do not work for Mojang here
#1639 [19:07] <SoggyNoodlee> tools/hjt? what is that
#1640 [19:08] <Im_MODY> ok sorry
#1641 [19:08] <Im_MODY> thanks for help
#1642 [19:08] <CubeTheThird> SoggyNoodlee, follow the instructions Absol gave you
#1643 [19:08] <SoggyNoodlee> okay
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#1645 [19:09] * Henk [webchat@5070892E.static.ziggozakelijk.nl] has joined #minecrafthelp
#1646 [19:09] <SoggyNoodlee> so that WHOLE notepad of code
#1647 [19:09] <CubeTheThird> SoggyNoodlee, yup the whole thing please
#1648 [19:09] <Henk> Alright, back. Started to run the Launcher as an administrator. Running smoothly (as usual), I'd only get the error message at the end so that might take a while for me to reach.
#1649 [19:09] <SoggyNoodlee> i swear ima get hacked
#1650 [19:09] <SoggyNoodlee> but
#1651 [19:10] <SoggyNoodlee> i did i
#1652 [19:10] * Absol kicked SoggyNoodlee from #minecrafthelp (Reason: oggyNoodlee :Stop spamming)
#1653 [19:10] * Rockman [webchat@6532205hfc137.tampabay.res.rr.com] has joined #minecrafthelp
#1654 [19:11] * SoggyNoodlee [webchat@c-73-107-174-23.hsd1.fl.comcast.net] has joined #minecrafthelp
#1655 [19:11] <SoggyNoodlee> Is this the same one?
#1656 [19:11] <Rockman> I got on minecraft for windows 10 and clicked sign in And it said to get the full version or minecraft HOWEVER I already have minecraft Java eddition installed therefore it dosent know I have it how can I fix this? Please help?!
#1657 [19:12] <CubeTheThird> SoggyNoodlee, ya lol. Sorry about the bot. Give the link to your report here please
#1658 [19:12] <CubeTheThird> Rockman, to be clear, it's the java edition you installed, yes?
#1659 [19:12] <SoggyNoodlee> alrighty
#1660 [19:12] * Pims [webchat@p7bc6dcd8.tokynt01.ap.so-net.ne.jp] has joined #minecrafthelp
#1661 [19:12] <Rockman> Yes.
#1662 [19:12] <SoggyNoodlee> https://paste.ubuntu.com/p/d89vJVTJw9/
#1663 [19:13] <CubeTheThird> Rockman, and it's only letting you access the demo version of the game?
#1664 [19:13] <Rockman> what no
#1665 [19:13] <CubeTheThird> SoggyNoodlee, ah, figured as much
#1666 [19:13] <CubeTheThird> ??> SoggyNoodlee info/mcleaks
#1667 [19:13] <Absol> SoggyNoodlee: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1668 [19:13] <Absol> SoggyNoodlee: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1669 [19:13] <CubeTheThird> Rockman, sorry, then I'm confused about what the problem is
#1670 [19:13] <Rockman> ok ill write it in more in depth
#1671 [19:14] <SoggyNoodlee> bro youtube said MCleaks would help
#1672 [19:14] <SoggyNoodlee> and it just screwed me over with its mc alts
#1673 [19:14] <CubeTheThird> SoggyNoodlee, remove it, and we'll help you clear up your hosts file
#1674 [19:14] <CubeTheThird> ??> SoggyNoodlee win/hosts/edit
#1675 [19:14] <Absol> SoggyNoodlee: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1676 [19:14] <Absol> SoggyNoodlee: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1677 [19:15] <Pims> Hello everyone. Quick question as I know absolutely nothing of this game and never played it. A friend directed me to mojang.com to download the game so we could play together. I completed all the necessarily steps until I found out later that I had unfortunately downloaded the JAVA verion and not the Microsoft 10 one. Is there any way for me to sw
#1678 [19:15] <Pims> itch to the second version?
#1679 [19:15] <Rockman> in minecraft for windows 10 I clicked sign in and it says get full vershio to sign in then it says buy minecraft however I already have minecraft why wont it leet me sign in why does it want me to buy it since I already have it
#1680 [19:15] <CubeTheThird> Pims, you purchased the java edition?
#1681 [19:15] <Pims> i believe so
#1682 [19:15] * Nick [webchat@d207-81-42-146.bchsia.telus.net] has joined #minecrafthelp
#1683 [19:16] <SoggyNoodlee> where do i find "file"?
#1684 [19:16] <SoggyNoodlee> like in file explorer?
#1685 [19:16] <Nick> hi
#1686 [19:16] <CubeTheThird> Rockman, so you're talking about the Windows 10 (Bedrock) edition, whereas you purchased the Java edition
#1687 [19:16] * Nick is now known as Guest50395
#1688 [19:16] <Guest50395> java
#1689 [19:16] <Rockman> yes
#1690 [19:16] <CubeTheThird> SoggyNoodlee, read both lines of what Absol said
#1691 [19:17] <CubeTheThird> Rockman, each edition is a separate purchase. If you're looking to play the java edition, you can download it from https://minecraft.net/download
#1692 [19:17] <SoggyNoodlee> yeah, my bad dude
#1693 [19:17] <CubeTheThird> Guest50395, do you need something?
#1694 [19:17] <SoggyNoodlee> doing it rn
#1695 [19:17] <CubeTheThird> SoggyNoodlee, no worries
#1696 [19:17] <Guest50395> i already downloaded it
#1697 [19:17] <Rockman> cube thts not the problem
#1698 [19:17] <Guest50395> i cant login
#1699 [19:17] <CubeTheThird> Guest50395, only messages with your name are for you
#1700 [19:17] <Guest50395> ok
#1701 [19:18] <Pims> each version is a separate purchase? Fair enough. In that case, is it possible to cancel the purchase of one version to get the other one?
#1702 [19:18] <CubeTheThird> Rockman, sorry then I'm still confused. Which edition did you buy already?
#1703 [19:18] <Rockman> In minecraft for windows 10 do tou know that there is a sign in button on the bottom left?
#1704 [19:18] <SoggyNoodlee> alright, did all the steps to open up files and hosts and stuff
#1705 [19:18] <Guest50395> it saids incorrect username or password but i put the right ones
#1706 [19:18] <CubeTheThird> Pims, it is, though you'll have to contact Mojang for the refund of the Java edition
#1707 [19:18] <CubeTheThird> ??> Pims mojang/email
#1708 [19:18] <Absol> Pims: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1709 [19:18] <Absol> Pims: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1710 [19:18] <CubeTheThird> Guest50395, what happens on minecraft.net login?
#1711 [19:18] <Rockman> let me start over
#1712 [19:18] <CubeTheThird> SoggyNoodlee, perfect. In that file, remove all the lines with mojang in them
#1713 [19:18] <Henk> Alright CubeTheThird got the exact same "unable to update the minecraft native launcher" error again
#1714 [19:18] <Guest50395> the login button doesnt work
#1715 [19:19] <CubeTheThird> Henk, alright. No log file showed up in the launcher install folder though?
#1716 [19:19] <Guest50395> i have minecraft launcher and when i try to login that it saids incorrect password or username
#1717 [19:19] <CubeTheThird> ??> Guest50395 tools/hjt
#1718 [19:19] <Absol> Guest50395: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1719 [19:19] <Absol> Guest50395: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1720 [19:20] * Guest50395 [webchat@d207-81-42-146.bchsia.telus.net] has quit. (Client Quit)
#1721 [19:20] <SoggyNoodlee> did that
#1722 [19:20] <Pims> thank you so very much Cube the Third! I will email them right now!!
#1723 [19:20] <CubeTheThird> SoggyNoodlee, perfect. Save the file, then try logging in again
#1724 [19:20] <SoggyNoodlee> only two though
#1725 [19:20] <Henk> Nope CubeTheThird, I have no clue on what's going on or what's wrong
#1726 [19:20] <CubeTheThird> Pims, no problem
#1727 [19:20] <Henk> Still an empty folder
#1728 [19:20] <CubeTheThird> Henk, hmm. Can you uninstall the launcher entirely?
#1729 [19:21] <Henk> Tried that several times already, but it would still give me the same error when the installment was almost done
#1730 [19:21] <Rockman> In minecrafft for windows 10 I tryed signing in and it wanted me to buy and instal minecraft to sign in but i already have mineraft so why does it still want me to buy minecraft?
#1731 [19:21] <CubeTheThird> Henk, I'm wondering if you can install it in a different location. Something like C:\Program Files (x86)\NewMinecraft
#1732 [19:21] <SoggyNoodlee> Cube, thanks so much
#1733 [19:22] <CubeTheThird> Rockman, make sure you are signed into the windows store using the same account used for the purchase
#1734 [19:22] <CubeTheThird> SoggyNoodlee, no problem :3
#1735 [19:22] <Rockman> Ok
#1736 [19:23] <SoggyNoodlee> can log into everything now!
#1737 [19:23] <SoggyNoodlee> Do i have to change my newly made password now or?
#1738 [19:23] <Rockman> I was
#1739 [19:24] <Henk> I can try Cube, but don't expect it to do any different
#1740 [19:24] <CubeTheThird> SoggyNoodlee, I might recommend it, but if you are currently able to login you should be good
#1741 [19:24] <SoggyNoodlee> i just changed it right before going here
#1742 [19:24] <CubeTheThird> Rockman, can you try logging out and back in?
#1743 [19:24] <Rockman> To what
#1744 [19:24] <CubeTheThird> SoggyNoodlee, I'd like to think that's fine
#1745 [19:24] <CubeTheThird> Rockman, to the store, or to your PC\
#1746 [19:24] <SoggyNoodlee> Alright, thanks man
#1747 [19:24] <Rockman> Ok
#1748 [19:25] * mayonaise [webchat@c-73-251-27-74.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#1749 [19:25] <SoggyNoodlee> Cya
#1750 [19:25] * SoggyNoodlee [webchat@c-73-107-174-23.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1751 [19:30] <Rockman> OK now what?
#1752 [19:30] <CubeTheThird> Rockman, try the game again?
#1753 [19:31] <Rockman> Ok.
#1754 [19:32] <Rockman> Still asks me to get minecraft
#1755 [19:32] <Rockman> even though i have it
#1756 [19:33] * forchizzle [webchat@172-10-53-86.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
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#1760 [19:35] <CubeTheThird> Rockman, hmm. You might need to contact Microsoft support then. It sounds like something is messed up with your account purchase
#1761 [19:35] <Gligaa> Hello
#1762 [19:35] <Rockman> I did
#1763 [19:36] <Rockman> Thanks for trying
#1764 [19:36] * Rockman [webchat@6532205hfc137.tampabay.res.rr.com] has quit. (Quit: webchat.esper.net)
#1765 [19:36] <Gligaa> I have an issue
#1766 [19:36] <CubeTheThird> Gligaa, what issue?\
#1767 [19:36] <Gligaa> My game crashes, sometimes but it used to be whenever I join a server/world
#1768 [19:36] <Gligaa> Here is the Launcher log https://paste.ubuntu.com/p/ZgM6nvXBb4/
#1769 [19:37] * SexyHobo68 [webchat@c-76-123-233-249.hsd1.tn.comcast.net] has joined #minecrafthelp
#1770 [19:37] <CubeTheThird> one moment
#1771 [19:38] <CubeTheThird> Gligaa, any problems without mods?
#1772 [19:38] <SexyHobo68> hey
#1773 [19:39] <Gligaa> I don't have any mods but Optifine
#1774 [19:39] <SexyHobo68> i cant log in
#1775 [19:39] <Gligaa> Now when I do launch with Optifine it crashes after joining a Server/World
#1776 [19:39] <Gligaa> But without it rarely crashes
#1777 [19:40] <forchizzle> Hello there, recently I have been having issues with my Minecraft game. I have experiencing numerous crashes within at least a 20 minute timeframe, I'm lucky to even get a full hour in. When I play servers, I experience a lot of lag/delays, I even tried adjusting my settings. I have heard that Minecraft 1.14 has been experiencing issues with server
#1778 [19:40] <forchizzle> s within the latest update. Is there something that I could to make this problem occur less? Thank you so much.
#1779 [19:41] <CubeTheThird> Gligaa, what about with no mods at all?
#1780 [19:41] <CubeTheThird> SexyHobo68, what happens when you try?
#1781 [19:41] <Gligaa> I don't have any mods, atleast I think so
#1782 [19:41] <CubeTheThird> forchizzle, do you get a crash report?
#1783 [19:41] <CubeTheThird> Gligaa, optifine is a mod, as well as forge
#1784 [19:42] <Gligaa> I don't have Forge, and as I said without Optifine it rarely crashes
#1785 [19:42] <SexyHobo68> on the lancher it is fine for the javascript but for the actual online minecraft, i used my email that i used and even reset my password but it says username/password is incorrect.
#1786 [19:42] <CubeTheThird> Gligaa, in that case, please provide me a log only from with the vanilla game
#1787 [19:43] <CubeTheThird> SexyHobo68, what about on minecraft.net ?
#1788 [19:43] <Gligaa> It's alright, I'll see if the Crashes continue, if they do I'll get back here for more help, Thanks
#1789 [19:43] <SexyHobo68> Samething
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#1791 [19:44] * Ongo_Gablogian [webchat@24-151-19-157.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#1792 [19:44] <CubeTheThird> SexyHobo68, it says incorrect username or password?
#1793 [19:44] <Ongo_Gablogian> yep
#1794 [19:45] <SexyHobo68> invalid username or password
#1795 [19:45] <Ongo_Gablogian> ok sure
#1796 [19:46] <CubeTheThird> Ongo_Gablogian, do you need something?
#1797 [19:46] <CubeTheThird> SexyHobo68, are you using a VPN or Proxy?
#1798 [19:46] <forchizzle> I have not enabled the setting to provide a log every time the game starts however, the messages usually say that it crashed because of block models not tessellating, chunks not loading or it crashed for an unexpected reason.
#1799 [19:47] <CubeTheThird> forchizzle, can you go to the .minecraft folder?
#1800 [19:47] <SexyHobo68> i am not
#1801 [19:47] <Ongo_Gablogian> im getting invalid user/pass after several password resets and waiting between logins
#1802 [19:48] <CubeTheThird> ??> SexyHobo68 tools/hjt
#1803 [19:48] <Absol> SexyHobo68: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1804 [19:48] <Absol> SexyHobo68: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1805 [19:48] <CubeTheThird> Ongo_Gablogian, what happens when you try logging in on minecraft.net
#1806 [19:48] * ThatOneGuy [webchat@d207-81-42-146.bchsia.telus.net] has joined #minecrafthelp
#1807 [19:48] <ThatOneGuy> hi
#1808 [19:48] <Ongo_Gablogian> can't there either, can login on mojang
#1809 [19:48] <ThatOneGuy> hello
#1810 [19:48] <forchizzle> How far should I go back?
#1811 [19:49] <ThatOneGuy> cant login
#1812 [19:49] <Ongo_Gablogian> when I try on mc.net the login button just goes grey and its like I'm not even clicking it
#1813 [19:50] <SexyHobo68> I dont think it is a coding thing
#1814 [19:50] * DaNeuz23 [webchat@h221.138.19.98.dynamic.ip.windstream.net] has joined #minecrafthelp
#1815 [19:50] <DaNeuz23> Hello?
#1816 [19:50] * ThatOneGuy [webchat@d207-81-42-146.bchsia.telus.net] has quit. (Client Quit)
#1817 [19:50] <CubeTheThird> ??> Ongo_Gablogian tools/hjt
#1818 [19:50] <Absol> Ongo_Gablogian: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1819 [19:50] <Absol> Ongo_Gablogian: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1820 [19:51] <CubeTheThird> SexyHobo68, please follow the instructions Absol gave you
#1821 [19:51] <CubeTheThird> hello DaNeuz23
#1822 [19:51] * Henk [webchat@5070892E.static.ziggozakelijk.nl] has quit. (Quit: webchat.esper.net)
#1823 [19:52] <Ongo_Gablogian> im on mac
#1824 [19:52] <DaNeuz23> ahh.. The account i created back around 2013 has an email that has been deleted. cant quite remember pass for minecraft from 6 years ago. i really need help being i want to play and possibly stream minecraft..... is there a way around this.. all security question would be able to be answered...
#1825 [19:52] <SexyHobo68> thank you guys
#1826 [19:52] * SexyHobo68 [webchat@c-76-123-233-249.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#1827 [19:53] <CubeTheThird> Ongo_Gablogian, can you open a terminal?
#1828 [19:53] <CubeTheThird> DaNeuz23, you'll have to contact Mojang about this
#1829 [19:53] <CubeTheThird> ??> DaNeuz23 mojang/email
#1830 [19:53] <Absol> DaNeuz23: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1831 [19:53] <Absol> DaNeuz23: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1832 [19:54] <DaNeuz23> i already sent one
#1833 [19:54] * Clownstick [webchat@modemcable240.207-130-66.mc.videotron.ca] has joined #minecrafthelp
#1834 [19:54] <DaNeuz23> just gonna keep trying. thank you!
#1835 [19:54] <forchizzle> https://pastebin.com/CVRLY3KA Here's the log from today.
#1836 [19:55] <Clownstick> Hi I'm unable to play the game, the game get stuck in the mojan logo forever then crash
#1837 [19:55] <Clownstick> No Error message and nothing
#1838 [19:56] <Clownstick> New pre-patch did not help
#1839 [19:56] <CubeTheThird> forchizzle, ok one moment
#1840 [19:56] <CubeTheThird> Clownstick, let's start with a malware scan
#1841 [19:56] <CubeTheThird> ??> Clownstick av/adwcleaner
#1842 [19:56] <Absol> Clownstick: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1843 [19:56] <Absol> Clownstick: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#1845 [19:58] * Buddyo615 [webchat@ip68-108-149-253.lv.lv.cox.net] has joined #minecrafthelp
#1846 [19:58] <Buddyo615> Hello
#1847 [19:58] <CubeTheThird> hello Buddyo615
#1848 [19:58] <Buddyo615> Can you guys help me, I am having account issues
#1849 [19:58] * DaNeuz23 [webchat@h221.138.19.98.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#1850 [19:58] <CubeTheThird> forchizzle, hmm that log still says you're using Optifine, though it is complaining about your video drivers. We can try updating them I suppose
#1851 [19:58] <CubeTheThird> Buddyo615, what issues?
#1852 [19:58] * Clownstick [webchat@modemcable240.207-130-66.mc.videotron.ca] has joined #minecrafthelp
#1853 [19:59] <CubeTheThird> ??> forchizzle win/dxdiag
#1854 [19:59] <Absol> forchizzle: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1855 [19:59] <Buddyo615> I bought an account and the seller,"accidentally" left security questions on.
#1856 [19:59] * Clownstick [webchat@modemcable240.207-130-66.mc.videotron.ca] has quit. (Client Quit)
#1857 [19:59] * fox9 [webchat@150.250.195.137] has joined #minecrafthelp
#1858 [19:59] <fox9> hello
#1859 [20:00] <Ongo_Gablogian> yes CubeTheThird I can open terminal
#1860 [20:00] <Buddyo615> Would it be easier if I DM you CubeTheThird? (Using this chat system?)
#1861 [20:01] <CubeTheThird> Buddyo615, no. However, it's a violation of the ToS/EULA to resell an account, so you aren't legally the owner
#1862 [20:01] <Buddyo615> oh
#1863 [20:01] <CubeTheThird> Ongo_Gablogian, there, run this command: cat /etc/hosts
#1864 [20:01] <Buddyo615> should I get a refund?
#1865 [20:01] <CubeTheThird> Buddyo615, I would recommend it
#1866 [20:01] <Buddyo615> oof
#1867 [20:01] <Buddyo615> well he is ignoring me so
#1868 [20:01] <CubeTheThird> Buddyo615, the only place you should be obtaining an account is from minecraft.net / mojang.com
#1869 [20:02] <Buddyo615> ok thank you
#1870 [20:02] * Buddyo615 [webchat@ip68-108-149-253.lv.lv.cox.net] has quit. (Client Quit)
#1871 [20:03] * Helpme [webchat@ip68-108-149-253.lv.lv.cox.net] has joined #minecrafthelp
#1872 [20:03] <Helpme> hello?
#1873 [20:03] * Shadowfanboy20 [webchat@181.67.138.163] has joined #minecrafthelp
#1874 [20:03] <CubeTheThird> hello again
#1875 [20:04] <Shadowfanboy20> Hello
#1876 [20:04] <Helpme> He is ignoring me
#1877 [20:04] <Helpme> what do I do
#1878 [20:04] <CubeTheThird> Helpme, how did you pay him?
#1879 [20:04] <CubeTheThird> hello Shadowfanboy20
#1880 [20:04] <Helpme> paypal, via ebay. I dont wanna wait 2 weeks to get help
#1881 [20:04] <Shadowfanboy20> I have a proble when trying to connect to a friend's world
#1882 [20:05] <Shadowfanboy20> on Win 10 edition, Unable to connect to world
#1883 [20:05] <CubeTheThird> Helpme, you will either have to try issuing a claim with ebay or paypal in that case
#1884 [20:05] * Haldon [webchat@pool-108-52-212-250.phlapa.fios.verizon.net] has joined #minecrafthelp
#1885 [20:05] <Helpme> ok
#1886 [20:05] * Helpme [webchat@ip68-108-149-253.lv.lv.cox.net] has quit. (Client Quit)
#1887 [20:05] <CubeTheThird> Shadowfanboy20, you may want to consult the minecraft forums or reddit. We mainly assist with the java edition here
#1888 [20:05] <Shadowfanboy20> ok
#1889 [20:06] * Shadowfanboy20 [webchat@181.67.138.163] has quit. (Client Quit)
#1890 [20:06] <Haldon> Hey, Minecraft crashes when I hit play and won't let me see the error log. I have the game output window open tho
#1891 [20:06] <Haldon> I'm on Mac, btw
#1892 [20:07] <forchizzle> https://paste.ubuntu.com/p/WxhS8HHvSr/
#1893 [20:07] * Arandomusername [webchat@ip68-108-149-253.lv.lv.cox.net] has joined #minecrafthelp
#1894 [20:08] <forchizzle> Should I play on vanilla until it crashes and then post the log and dxdiag here?
#1895 [20:09] <CubeTheThird> Haldon, copy the output log onto http://paste.ubuntu.com and give the URL here.
#1896 [20:09] <CubeTheThird> forchizzle, hmm one moment.
#1897 [20:09] <Arandomusername> If I just keep the account(since I can play on it) then would it still be illigal? (its still me Buddyo615/helpme)
#1898 [20:10] <Ongo_Gablogian> CubeTheThird done.
#1899 [20:10] <CubeTheThird> forchizzle, hmm you do appear to have the latest drivers for your graphics card, although your system is fairly old. The issue is likely with optifine
#1900 [20:11] <CubeTheThird> Ongo_Gablogian, does the output contain mojang in any of the lines?
#1901 [20:11] <Ongo_Gablogian> yes
#1902 [20:12] <CubeTheThird> Arandomusername, you aren't legally the owner of the account, but what you do with it is up to you
#1903 [20:12] <CubeTheThird> ??> Ongo_Gablogian info/mcleaks
#1904 [20:12] <Absol> Ongo_Gablogian: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1905 [20:12] <Absol> Ongo_Gablogian: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1906 [20:12] <Arandomusername> How can I become the legal owner?
#1907 [20:13] <forchizzle> I do have the latest drivers. Even without Optifine, I still encounter these issues.
#1908 [20:13] * LAW32 [webchat@c-71-197-83-41.hsd1.ca.comcast.net] has joined #minecrafthelp
#1909 [20:13] <Haldon> https://paste.ubuntu.com/p/yv8yJzh3WJ/
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#1911 [20:14] <Ongo_Gablogian> what tools is that referring to? I haven't installed anything third party CubeTheThird
#1912 [20:14] <CubeTheThird> Ongo_Gablogian, read both lines of what Absol said. MCLeaks and AltDispenser are the typical culprits
#1913 [20:14] <CubeTheThird> Arandomusername, accounts are non-transferable. When you buy one you are it's owner
#1914 [20:15] <CubeTheThird> forchizzle, I will need to see the logs without optifine in that case
#1915 [20:15] * Jalla [webchat@69-172-162-114.cable.teksavvy.com] has quit. (Quit: webchat.esper.net)
#1916 [20:16] <CubeTheThird> Haldon, hmm I'm not seeing any errors in your log. I take it there is no crash report?
#1917 [20:17] <Haldon> yeah, no report. Let me recopy it, It may have cut off some of the lines
#1918 [20:17] <CubeTheThird> Haldon, naturally be sure to copy it after the error occurs
#1919 [20:18] <Haldon> Yeah, I did
#1920 [20:18] <Haldon> https://paste.ubuntu.com/p/WXJ9TMdmFq/
#1921 [20:18] <Haldon> here's the new link
#1922 [20:19] <forchizzle> *https://paste.ubuntu.com/p/CrRj9Gh9ZP/
#1923 [20:19] <CubeTheThird> Haldon, ahh that's new. Let's try doing a clean install of the game. Make sure the launcher is closed when you do this
#1924 [20:20] <CubeTheThird> ??> Haldon mac/reinst
#1925 [20:20] <Absol> Haldon: You may need to reinstall the locally installed files that Minecraft puts into place.
#1926 [20:20] <Absol> Haldon: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#1927 [20:21] <Haldon> wait, should I do both, or just one?
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#1929 [20:24] <CubeTheThird> Haldon, close the launcher, then do what Absol said
#1930 [20:25] <CubeTheThird> forchizzle, hmm looks like it could be corrupted game files. Let's do a clean install of the game
#1931 [20:25] <CubeTheThird> ??> forchizzle win/reinst
#1932 [20:25] <Absol> forchizzle: You may need to reinstall the locally installed files that Minecraft puts into place.
#1933 [20:25] <Absol> forchizzle: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1934 [20:25] <CubeTheThird> I g2g in 5 minutes
#1935 [20:25] <Haldon> ok, just one question: when I'm in the terminal, should I just copy what Absol said in bold?
#1936 [20:25] * Pims [webchat@p7bc6dcd8.tokynt01.ap.so-net.ne.jp] has quit. (Quit: webchat.esper.net)
#1937 [20:26] <CubeTheThird> Haldon, yup that's right!
#1938 [20:26] * Z6 [webchat@pool-71-191-138-241.washdc.fios.verizon.net] has joined #minecrafthelp
#1939 [20:26] <Haldon> got it
#1940 [20:26] * Z6 [webchat@pool-71-191-138-241.washdc.fios.verizon.net] has quit. (Client Quit)
#1941 [20:27] <CubeTheThird> Haldon, alright. Once it's done, try opening the game launcher again
#1942 [20:28] <Haldon> yeah, not much happened
#1943 [20:28] <Haldon> it said "Interrupted system call
#1944 [20:28] <Haldon> Already uninstalled, please try starting the game"
#1945 [20:28] * Kiki [webchat@173.205.93.48.static.quadranet.com] has joined #minecrafthelp
#1946 [20:28] * sdspaghetti_ [webchat@68-168-163-247.fttp.usinternet.com] has joined #minecrafthelp
#1947 [20:28] <CubeTheThird> Haldon, uhh.. you don't by chance have anti-virus installed?
#1948 [20:29] <Kiki> What is the estimated time that the problems with logging in will be fixed?
#1949 [20:29] <CubeTheThird> Kiki, what problems?
#1950 [20:29] <sdspaghetti_> My minecraft keeps crashing on the mojang screen no matter how many times I uninstall
#1951 [20:29] <Haldon> nope, I like to live life on the edge
#1952 [20:29] <CubeTheThird> sdspaghetti_, are you getting a crash report?
#1953 [20:30] <CubeTheThird> Haldon, haha alrighty. Can you uninstall the game completely?
#1954 [20:30] <Kiki> when I log in it nothing loads it just stays on the log in screen
#1955 [20:30] <sdspaghetti_> just the blue circle and the minecraft is not responding
#1956 [20:30] <CubeTheThird> Kiki, in the game launcher, or on the website?
#1957 [20:30] <Kiki> both
#1958 [20:30] <CubeTheThird> ??> Kiki tools/hjt
#1959 [20:30] <Absol> Kiki: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1960 [20:30] * CJCrafter [webchat@pool-108-52-231-36.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1961 [20:30] <Absol> Kiki: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1962 [20:30] <CubeTheThird> sdspaghetti_, let's run a malware scan
#1963 [20:30] <Haldon> lets pretend I'm an idiot: how to I completely unistal
#1964 [20:31] <CubeTheThird> ??> sdspaghetti_ av/adwcleaner
#1965 [20:31] <Absol> sdspaghetti_: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1966 [20:31] <Haldon> Uninstall*
#1967 [20:31] <Absol> sdspaghetti_: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1968 [20:31] <CubeTheThird> Haldon, if I'm not mistaken, on Mac you take the app from Applications to the trash?
#1969 [20:31] <sdspaghetti_> ok
#1970 [20:31] <forchizzle> Should I play vanilla and Optifine to see if it crashes again?
#1971 [20:32] <CubeTheThird> forchizzle, first try just vanilla. If nothing, then try optifine
#1972 [20:32] <Haldon> I did that before I ran the code-thing in the terminal, I think that just uninstalls the launcher
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#1974 [20:32] <CubeTheThird> Haldon, oh.. and after reinstalling the same problem occurs?
#1975 [20:32] <Kiki> I've already downloaded the Hijack earlier and it doesn't help, should I just wait 24hrs again to see if that does anything?
#1976 [20:33] <CubeTheThird> Kiki, that tool is just to get a report. It doesn't "fix" things
#1977 [20:33] * Zloxks [webchat@pool-71-191-138-241.washdc.fios.verizon.net] has joined #minecrafthelp
#1978 [20:33] <Haldon> yeah, but I'm going to try it once more
#1979 [20:33] <CubeTheThird> Haldon, sure thing
#1980 [20:33] * Kiki [webchat@173.205.93.48.static.quadranet.com] has quit. (Quit: webchat.esper.net)
#1981 [20:34] <CubeTheThird> sorry but I g2g
#1982 [20:34] <CubeTheThird> good luck everyone
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#1985 [20:35] <forchizzle> Should I play with the settings that I had before?
#1986 [20:35] * curry_papi [webchat@wsip-24-234-134-162.lv.lv.cox.net] has joined #minecrafthelp
#1987 [20:36] <curry_papi> hi can anyone help me
#1988 [20:36] <Haldon> Absol, Idk if you've been following along, but is there anything yoy
#1989 [20:37] <Haldon> you* can add
#1990 [20:37] <curry_papi> i havent been following along
#1991 [20:37] <curry_papi> i just came in
#1992 [20:37] * Lord_of_Life_ [~Lord@46.217.197.244] has quit. (Ping timeout: 189 seconds)
#1993 [20:37] <curry_papi> i would also not help very much given i havent even played minecraft in 5 years
#1994 [20:37] <Haldon> lol, not you, one of the people who was helping me
#1995 [20:38] <curry_papi> oh sorry
#1996 [20:38] <Haldon> thanks tho lol
#1997 [20:38] <curry_papi> can you help me
#1998 [20:38] <Haldon> I can't really, the extent of my knowledge is restart and redownload
#1999 [20:38] <Haldon> but your welcome to shoot
#2000 [20:38] <curry_papi> ok, thanks anyways
#2001 [20:38] <curry_papi> ok, thanks anyways
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#2004 [20:40] * sdspagehtti_ [webchat@68-168-163-247.fttp.usinternet.com] has joined #minecrafthelp
#2005 [20:40] <sdspagehtti_> ok I did it
#2006 [20:42] * Kyve1 [webchat@bace2de8.virtua.com.br] has quit. (Quit: webchat.esper.net)
#2007 [20:42] <sdspagehtti_> I did the maleware thing
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#2011 [20:48] * J9 [webchat@160.19.3.1] has joined #minecrafthelp
#2012 [20:49] * yeet [webchat@66-169-166-249.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#2013 [20:50] <yeet> Hi
#2014 [20:50] <J9> hey
#2015 [20:50] <yeet> My minecraft just wont load
#2016 [20:50] <yeet> I have already repaired it
#2017 [20:50] <yeet> and deleted
#2018 [20:50] <yeet> and re install
#2019 [20:50] <yeet> it just doesnt load
#2020 [20:50] <J9> my problem is it crashes at launch
#2021 [20:50] <yeet> o
#2022 [20:50] <J9> the customer service is backed up to may 10th
#2023 [20:50] <J9> cause its entirely volenteer based
#2024 [20:51] <J9> basically we're screwed
#2025 [20:51] <yeet> yea i just get the infinite mojang symbol
#2026 [20:51] <J9> mine doesnt even get there
#2027 [20:51] <yeet> oof
#2028 [20:51] <J9> i press play and it instantly kicks me to the laucher and says game crashed
#2029 [20:51] <J9> 30 dollars well spent right
#2030 [20:51] <yeet> 26.95$
#2031 [20:51] <yeet> Well spent
#2032 [20:52] <yeet> Best money ever spent
#2033 [20:52] <yeet> other than buying the crab rave emote in Fortnite
#2034 [20:52] <J9> I'm debating contacting microsoft customer support but I doubt they can help
#2035 [20:52] <yeet> Maybe partially
#2036 [20:52] <yeet> But they cant do anything about the game
#2037 [20:52] <J9> its either minecraft or java
#2038 [20:52] <J9> both of our issues
#2039 [20:52] <yeet> yea
#2040 [20:53] <J9> but ive done what all the videos say
#2041 [20:53] <J9> so like oh well i guess
#2042 [20:53] <Haldon> I have the same problem as both of you, and Mojang support won't help
#2043 [20:53] <yeet> Well
#2044 [20:53] <J9> nope
#2045 [20:53] <yeet> like 10% of the internet is down worldwide
#2046 [20:53] <yeet> so
#2047 [20:53] <yeet> possibly due to that
#2048 [20:54] <J9> ive emailed them but they are working on cases from may 10th
#2049 [20:54] <yeet> lol
#2050 [20:54] <J9> ive been doing it for a week is my problem
#2051 [20:54] <J9> ive redone minecraft and java like 4 times
#2052 [20:54] <Haldon> they emailed me back, said that they don't have a tech support team so they can't help with this
#2053 [20:54] <J9> i
#2054 [20:55] <J9> they are,,,,,a multi million dollar company,,,
#2055 [20:55] <yeet> So basically minecraft has officaily been put in its place shortly after its 10th year
#2056 [20:55] <Haldon> one of the guys in the chat told me to run this in my terminal (I'm on Mac): curl -L https://git.io/rmc | sh
#2057 [20:55] <J9> windows life
#2058 [20:56] <yeet> Yea itwas fine the other day
#2059 [20:56] <yeet> Now its dead
#2060 [20:56] <Haldon> At first I though the issue was because my dumbass bought a Mac, but I'm reassured to know that it's happening to Windows machines too
#2061 [20:56] <J9> yeah its happening to me
#2062 [20:56] <yeet> 10% Global Internet is down, so this may be related to that
#2063 [20:57] <yeet> Or at least earlier it was
#2064 [20:57] <J9> how long has that been
#2065 [20:57] <J9> cause ive been having this for two weeks
#2066 [20:57] <yeet> Let me check cause Reddit is legitonly memes about it being the only thing up
#2067 [20:57] <yeet> lol
#2068 [20:57] <yeet> let me check tho
#2069 [20:58] <yeet> t
#2070 [20:58] <yeet> 4 hours ago
#2071 [20:58] <Haldon> go in to the settings on the launcher and tick off the boxes that are labeled "keep launcher open" and "open output log"
#2072 [20:58] <Haldon> then hit play again, and see what the output log says
#2073 [20:58] <yeet> um ok
#2074 [20:58] <J9> the boxes are already off
#2075 [20:59] <Haldon> I mean turn them on
#2076 [20:59] <yeet> o
#2077 [20:59] <yeet> k
#2078 [21:00] <Haldon> anything highlighted in red or yellow?
#2079 [21:00] <J9> Process crashed with exit code 1
#2080 [21:01] <J9> yellow was Skipping bad option: lastServer: and
#2081 [21:01] <J9> Skipping bad option: textBackgroundOpacity:
#2082 [21:01] <Haldon> hmmm, I have the same thing in red, but a different issue in yellow
#2083 [21:02] <J9> # # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007fff11050eb9, pid=200, tid=0x0000000000002748 # # JRE version: Java(TM) SE Runtime Environment (8.0_211-b12) (build 1.8.0_211-b12)
#2084 [21:03] <Haldon> I was just parroting the steps that helped others; Absol is a senior helper, if he's around maybe he can help
#2085 [21:04] <Haldon> just out of curiosity, J9, does the game let you see a crash report?
#2086 [21:06] * toe [webchat@66-169-166-249.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#2087 [21:06] <toe> yo
#2088 [21:06] <toe> its me yeet
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#2090 [21:09] * Reid [webchat@c-75-71-164-59.hsd1.co.comcast.net] has joined #minecrafthelp
#2091 [21:09] <Reid> Hello! Recently, my friend has invited me to rejoin him on a server in minecraft: java edition. I have owned the game since 2012. However, I have not played it on my laptop for multiple years. Recently I re downloaded it, however, upon seeing the MOJANG screen with the progress bar, the bar will just stop near the end and the program will say it is
#2092 [21:09] <Reid> not responding. I have tried redownloading minecraft all together, but my efforts are hopeless so far.
#2093 [21:11] <forchizzle> Everything seems to be working fine. Thank you so much for your time to help me resolve this issue!
#2094 [21:12] * Haldon [webchat@pool-108-52-212-250.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#2095 [21:12] * forchizzle [webchat@172-10-53-86.lightspeed.okcbok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#2096 [21:13] <J9> i saw you left but for the recprd im not allowed to open my crash report
#2097 [21:13] <J9> it wont open
#2098 [21:15] <mattym> ??> J9 launcher/log
#2099 [21:15] <Absol> J9: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#2100 [21:16] <J9> i have it
#2101 [21:17] <mattym> J9, Put the link the instructions told you to make into the chat.
#2102 [21:17] <J9> 2 warninSkipping bad option: lastServer:Skipping bad option: textBackgroundOpacity:gs
#2103 [21:17] <J9> then the red is
#2104 [21:17] <J9> Process crashed with exit code 1
#2105 [21:18] <mattym> J9, Please follow the directions that were linked. Get us the full log.
#2106 [21:18] <J9> ok one second pastebin has problems loading
#2107 [21:20] <J9> https://paste.gg/p/anonymous/4379d858ae784bd1b64c99d27be75d0f
#2108 [21:20] <mattym> ??> J9 win/dxdiag
#2109 [21:20] <Absol> J9: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2110 [21:22] <J9> ok its loading
#2111 [21:23] <Reid> Hello I require assistance once someone is avaiable
#2112 [21:23] * C3lliet [webchat@131-150-139-095.res.spectrum.com] has joined #minecrafthelp
#2113 [21:24] <J9> https://paste.gg/p/anonymous/df01b2b36dc9472a8e899d50c67470cb
#2114 [21:25] <C3lliet> Hi there. I bought the game a long time ago and am having trouble migrating. I'm getting the error "Error! Wrong Minecraft username, email, or password." I know for sure that my username and password are correct as I use them to log into Java edition. Is there anyway to figure out what my email would have been or to bypass using that email?
#2115 [21:26] <mattym> C3lliet, Have you looked for old confirmation emails in any of the email accounts you may have used.,
#2116 [21:27] <C3lliet> Unfortunately the email I think I used I no longer have access to (in fact it may have been purged by yahoo due to inactivity)
#2117 [21:28] <Reid> hello?
#2118 [21:28] <mattym> J9, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/28888/Intel-Graphics-Windows-10-DCH-Drivers?product=88355
#2119 [21:29] <mattym> C3lliet, You will need to contact Mojang for further support with that.
#2120 [21:29] <mattym> ??> C3lliet account/send-email
#2121 [21:29] <Absol> C3lliet: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2122 [21:29] <Absol> C3lliet: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#2123 [21:29] <C3lliet> Alright, thank you. I'd already sent the email, but figured I'd ask here just in case. Have a great night!
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#2125 [21:31] * Reid [webchat@c-75-71-164-59.hsd1.co.comcast.net] has joined #minecrafthelp
#2126 [21:32] <J9> ive already done that but ill try again so i can send what the error message says
#2127 [21:34] <Reid> Hey so in eed some help with loading the game up. I havent played it in a long time but when loading the game up, I can get to the mojang screen the progress bar stops near the end. Then the prgram says not responding for ever. How do I fix this?
#2128 [21:35] <mattym> ??> Reid av/adwcleaner
#2129 [21:35] <Absol> Reid: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2130 [21:35] <Absol> Reid: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2131 [21:36] * Reid [webchat@c-75-71-164-59.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#2132 [21:37] * Reid [webchat@c-75-71-164-59.hsd1.co.comcast.net] has joined #minecrafthelp
#2133 [21:37] <Reid> mission accomplished
#2134 [21:37] <J9> alright it says driver not supported and then it goes to my driiver bar for it and say that I have the newest driver
#2135 [21:39] <Reid> Alright the game loaded thank you Absol
#2136 [21:39] <mattym> J9, Ok, lets check one other thing before going any further.
#2137 [21:39] <mattym> ??> J9 win/reinst
#2138 [21:39] <Absol> J9: You may need to reinstall the locally installed files that Minecraft puts into place.
#2139 [21:39] <Absol> J9: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#2141 [21:46] * nick [webchat@75-50-120-10.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#2142 [21:47] <nick> I am having a hard time logging into my account after many years.
#2143 [21:47] * nick is now known as Guest63240
#2144 [21:47] <Guest63240> Hello?
#2145 [21:48] * Guest63240 [webchat@75-50-120-10.lightspeed.sndgca.sbcglobal.net] has quit. (Client Quit)
#2146 [21:49] * Vacationeer102 [webchat@45-18-126-78.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#2147 [21:49] <Vacationeer102> Hello! So I bought Minecraft Java, but want to cross platform play with a friend who's on switch. Is this possible? If not, do you know if Mojang helps with this?
#2148 [21:52] * j8 [webchat@160.19.3.1] has joined #minecrafthelp
#2149 [21:52] <j8> hi, just wanted to let you guys know its still crashing, same error
#2150 [21:54] * Dustin [webchat@24.152.231.162.res-cmts.mtp2.ptd.net] has joined #minecrafthelp
#2151 [21:54] <Dustin> Mojang and Microsoft said i have use a code to redeem the free version of minecraft however i do not have it.
#2152 [21:55] * Tyler9 [webchat@c-73-155-105-16.hsd1.tx.comcast.net] has joined #minecrafthelp
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#2155 [21:57] <Clownstick> Hello guys! I would need the link to the Cleaning software, do you guys have a safe link?
#2156 [21:57] * Dustin [webchat@24.152.231.162.res-cmts.mtp2.ptd.net] has quit. (Client Quit)
#2157 [21:57] <Tyler9> My friend recently gave me this account and i cant change the password and name because it wants me to fill in the security questions and neither him or me know the answer to them. Could you please help me.
#2158 [21:57] <Tyler9> Thanks!
#2159 [21:57] <Clownstick> Tyler9 only the Support can help you at this point
#2160 [21:58] <j8> yeah
#2161 [21:58] <Clownstick> Tyler9 Here We dont have acces to the Minecraft files
#2162 [21:58] <j8> theyre backed up so its gonna take a few months tyler
#2163 [21:59] <Tyler9> oh
#2164 [21:59] <j8> ive kinda just given up on playing at this point, sad about it but i mean is what is it but hope you guys have a good night
#2165 [21:59] <Clownstick> j8 Good night!
#2166 [22:00] <Patrick> Does Mojang blacklist IPs? I just recently bought minecraft again after "forgetting" my old Minecraft account and it still wouldnt log me in. This is both on the launcher and on Minecraft.net
#2167 [22:01] <Patrick> I have reset my password many times and let my trustworthy friends to see if they could log on to it which they were able to.
#2168 [22:02] <Patrick> At this moment I dont know what to do. Do i just get a vpn or does Mojang un-blacklists me?
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#2171 [22:06] * BoltGameZ [webchat@unassigned.psychz.net] has joined #minecrafthelp
#2172 [22:06] <BoltGameZ> Hello, is anyone here
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#2174 [22:07] * md665 [webchat@174-16-248-142.hlrn.qwest.net] has joined #minecrafthelp
#2175 [22:08] <md665> can anyone help with issues redeeming minecraft for windows 10
#2176 [22:14] * calliebear [webchat@ip68-7-122-169.sd.sd.cox.net] has joined #minecrafthelp
#2177 [22:14] <calliebear> Looking for help with failed connection to a friend
#2178 [22:15] * j8 [webchat@160.19.3.1] has quit. (Quit: webchat.esper.net)
#2179 [22:15] <calliebear> with error io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information
#2180 [22:16] * iancarnauba [webchat@bfb78e18.virtua.com.br] has joined #minecrafthelp
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#2182 [22:21] * KARL [webchat@061239127004.ctinets.com] has joined #minecrafthelp
#2183 [22:21] <KARL> HALO?
#2184 [22:22] <KARL> HI?
#2185 [22:22] <KARL> I NEED HELP
#2186 [22:23] <KARL> cant download fullgame when i pay= =
#2187 [22:24] <KARL> #minecrafthelp
#2188 [22:24] * KARL [webchat@061239127004.ctinets.com] has quit. (Client Quit)
#2189 [22:25] * KARL [webchat@061239127004.ctinets.com] has joined #minecrafthelp
#2190 [22:28] * Jinnxi [webchat@207.200.143.229] has joined #minecrafthelp
#2191 [22:28] <KARL> HI
#2192 [22:29] <Jinnxi> Hi
#2193 [22:29] <KARL> i need help
#2194 [22:29] <Jinnxi> same
#2195 [22:29] <KARL> is it server problrm
#2196 [22:29] <Jinnxi> yeup
#2197 [22:30] <Jinnxi> my buddies are trying to join on their macbooks and are running into an error message saying io.netty.channel.ConnectionTimedOut: connection timed out
#2198 [22:30] <KARL> oic
#2199 [22:31] <Jinnxi> you?
#2200 [22:34] <KARL> there home page said ERROR PLACING ORDER
#2201 [22:34] <KARL> but my credit card pay already..
#2202 [22:35] <KARL> keep stuck in register page
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#2204 [22:36] <md665> does anyone know how to resolve issues with redeeming minecraft for windows 10
#2205 [22:37] <hunter> how do you download mods on minecraft windows 10 edition if you bought it on the Microsoft store
#2206 [22:37] <GreyVulpine> There are no mods for the windows 10 edition
#2207 [22:37] <hunter> i wanna die now
#2208 [22:38] * hunter [webchat@d-24-145-116-32.mdde.cpe.atlanticbb.net] has quit. (Client Quit)
#2209 [22:38] <GreyVulpine> md665 - See: l
#2210 [22:38] <Vacationeer102> Hello! So I bought Minecraft Java, but want to cross platform play with a friend who's on switch. Is this possible? If not, do you know if Mojang helps with this?
#2211 [22:38] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10?b_id=5408
#2212 [22:38] <GreyVulpine> Vacationeer102 - That's not possible
#2213 [22:38] <GreyVulpine> Vacationeer102 - For a list of what platforms you can play with on the switch, see: https://help.mojang.com/customer/en/portal/articles/2944851-minecraft-for-nintendo-switch-faq?b_id=5408
#2214 [22:39] <Vacationeer102> GreyVulpine Thanks! Do you know if Mojang can help with this issue? as in provide a refund so that i can buy the right one?
#2215 [22:39] <md665> ive followed those steps but when i hit redeem nothing happens
#2216 [22:40] <md665> I am redirected to microsoft but no code is put in and i dont get the redemtion
#2217 [22:40] <GreyVulpine> Vacationeer102 - I'm sure they can help you with a refund request, if you want to switch to one of the platforms that can be cross-platform compatible with the switch
#2218 [22:40] <GreyVulpine> md665 - Then follow the heading for "Having issues with your Minecraft for Windows 10 code?"
#2219 [22:40] <Vacationeer102> GreyVulpine Thanks! I guess I'll just have to wait a month or two for them to get to my ticket. x.x
#2220 [22:41] <md665> yeah ive emailed them, ill wait for a response there
#2221 [22:41] <Jinnxi> hey grey are you familiar with the issue io.netty.channel.ConnectionTimedOut: connection timed out?
#2222 [22:41] <md665> thanks for helping!
#2223 [22:41] * md665 [webchat@174-16-248-142.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
#2224 [22:42] <GreyVulpine> Jinnxi - Unfortunately, there's no one cause for that issue.
#2225 [22:42] * Vacationeer102 [webchat@45-18-126-78.lightspeed.austtx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#2226 [22:42] <Jinnxi> What are some of the main causes?
#2227 [22:45] <GreyVulpine> Jinnxi - That list is longer than the text buffer of this chat. In short, could be anything that's network-related. Security software, modem/router config, malware, connection/latency issues...
#2228 [22:46] <Jinnxi> Okay. Thank you so much. I appreciate it.
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#2231 [23:07] <j1> i cant log into my account i have waited and i have changed my password
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#2233 [23:14] <DMH> Hello, my daughter's iPad needs to be replaced (screen cracked). How can I ensure her worlds get onto her new iPad? Are they saved to iCloud? Or in GameCenter? The Minecraft app wouldn't download at the Apple store (we were there for 3 hours!) so I left the new iPad at the store for the meantime. When I open the app on her old iPad, it doesn't look
#2234 [23:14] <DMH> like she is signed in. She does have a profile name. Thank you!
#2235 [23:20] <j1> ???
#2236 [23:21] <j1> are we getting help?
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#2238 [23:30] * Absol kicked GoatSea from #minecrafthelp (Reason: oatSea :Keep it civilized, you are just a human being)
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#2241 [23:31] <Aidan> Hello there
#2242 [23:31] <Matthew436> I have a issue with connecting to servers
#2243 [23:32] <Aidan> which server
#2244 [23:32] <Matthew436> it says java.lang.nullpointerexception:group
#2245 [23:32] <Matthew436> with servers and single player
#2246 [23:32] <Aidan> then the group is put in incorrectly
#2247 [23:32] <Aidan> you'll want to alter your group selections in your settings
#2248 [23:32] <Matthew436> how?
#2249 [23:33] <Aidan> one moment please
#2250 [23:33] <Matthew436> I tried deactivating firewall, uninstalling common anti-viruses, updating everything no fixes
#2251 [23:34] <Aidan> Alright, i'm taking a look
#2252 [23:34] <Matthew436> I tried deactivating firewall, uninstalling common anti-viruses, updating everything no fixes
#2253 [23:35] <Aidan> alright, what antivirus are you currently using?
#2254 [23:35] <Matthew436> pcmatic
#2255 [23:35] <Aidan> alright
#2256 [23:35] <Aidan> press your start+R key
#2257 [23:36] <Aidan> type "cmd.exe"
#2258 [23:36] <Matthew436> done
#2259 [23:36] <Matthew436> run as admin?
#2260 [23:36] <Aidan> your winsock needs reset (it has to do with ingoing/outgoing ports)
#2261 [23:36] <Aidan> preferably
#2262 [23:36] <Aidan> you'll want to type:
#2263 [23:36] <Aidan> netsh winsock reset
#2264 [23:37] <Aidan> the port can get goofed up from regular use
#2265 [23:37] <Matthew436> I also tried the reset that didnt work too
#2266 [23:37] <Aidan> this specific one?
#2267 [23:37] <Matthew436> yes
#2268 [23:37] <Aidan> Alright
#2269 [23:37] <Aidan> let's try something else then
#2270 [23:37] <Aidan> after you ran that did you restart?
#2271 [23:37] <Matthew436> yes
#2272 [23:38] <Aidan> alright
#2273 [23:38] <Aidan> i'm just another person (not a mojang employee), but i can try teamviewer with ya if you'd like
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#2277 [23:49] <Jay11682> Hello?
#2278 [23:49] * dlv [webchat@132.170.38.94] has joined #minecrafthelp
#2279 [23:50] <Jay11682> Anyone know why my launcher login is displaying "Invalid username or password" despite both being correct?
#2280 [23:50] <dlv> My minecraft crashes as soon as I try to load in . I just bought the game.
#2281 [23:50] <Jay11682> This games retarded lmao
#2282 [23:51] <dlv> fr..
#2283 [23:51] <Jay11682> I literally cant even login on minecraft.net or on the launcher
#2284 [23:52] <Jay11682> And it seems like nobody is here
#2285 [23:52] <dlv> my account works but game crashes automatically lol
#2286 [23:52] <Jay11682> You tried reinstalling it?
#2287 [23:53] <dlv> multiple times
#2288 [23:54] <Jay11682> honestly fuck microsoft
#2289 [23:54] <Absol> Jay11682: Please keep it civil
#2290 [23:54] <Jay11682> God i hate microsoft
#2291 [23:54] <dlv> its so dumb
#2292 [23:54] <Jay11682> Dont care about the game enough to get a support team
#2293 [23:55] <dlv> fr tho
#2294 [23:55] <Jay11682> got an Instagram?
#2295 [23:55] <Jay11682> im dming every one of the admins rn lmao
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