#1 [00:00] * Scorpion_7680 [webchat@ip70-180-229-124.lv.lv.cox.net] has joined #minecrafthelp
#2 [00:02] <Scorpion_7680> so i think someone has changed my accounts email to a different email. last time i played was like in 2017. anything i can do recover my account?
#3 [00:05] * Broli [webchat@c-73-246-32-57.hsd1.il.comcast.net] has joined #minecrafthelp
#4 [00:05] <Broli> Hey I neeed help I'm having technical issues
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#9 [00:25] * Cameron [webchat@cpe-74-131-242-61.kya.res.rr.com] has joined #minecrafthelp
#10 [00:25] <Cameron> I need help logging into my account
#11 [00:33] * Jay [webchat@mobile-107-77-226-211.mobile.att.net] has joined #minecrafthelp
#12 [00:37] * Jano [webchat@pD950BBCF.dip0.t-ipconnect.de] has joined #minecrafthelp
#13 [00:37] <Jay> I just bought minecraft java edition and I am having trouble logging in. It says invalid username or password but I know they are both valid.
#14 [00:39] <Jano> I can only play the demo
#15 [00:40] <Jano> But i have a minract account. I play wiht him for a pair weeks but today can i play only the demo
#16 [00:42] <GreyVulpine> Where did you purchase minecraft from?
#17 [00:42] <Jano> from the offical mojang side
#18 [00:44] <GreyVulpine> Did you happen to try to log in incorrectly a few times?
#19 [00:45] <GreyVulpine> The launcher does tend to lock down logins after a few incorrect attempts are made, to prevent brute-forcing accounts, it's an automatic process that will unlock again after an hour or two
#20 [00:45] <Jano> no but i reset my password
#21 [00:51] <Jay> I can log into my account from a different computer but not this one
#22 [00:54] * LDVS98 [webchat@cpe-110-140-85-9.vb05.vic.asp.telstra.net] has joined #minecrafthelp
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#24 [00:59] * Axilleas [webchat@ppp-2-87-15-231.home.otenet.gr] has joined #minecrafthelp
#25 [00:59] <Axilleas> hey!
#26 [00:59] <Axilleas> i have a problem with minecraft
#27 [01:00] <Axilleas> when i go to buy the game it says An error occurred while placing order, please verify credit card info and try again
#28 [01:01] * Axilleas [webchat@ppp-2-87-15-231.home.otenet.gr] has quit. (Client Quit)
#29 [01:02] * Axilleas [webchat@ppp-2-87-15-231.home.otenet.gr] has joined #minecrafthelp
#30 [01:02] <Axilleas> hello
#31 [01:02] <Axilleas> i have a problem
#32 [01:02] <Axilleas> when i go to buy minecraft it says An error occurred while placing order, please verify credit card info and try again
#33 [01:03] <Jano> we anderstand you but the supporter need a little bit time
#34 [01:03] <Axilleas> ok :(
#35 [01:04] <Axilleas> but i want to buy the game pls answer
#36 [01:06] * harry8 [webchat@121-74-202-209.telstraclear.net] has joined #minecrafthelp
#37 [01:06] <harry8> Hello
#38 [01:06] <Axilleas> hello
#39 [01:07] <harry8> Are you able to help me? :)
#40 [01:07] <Axilleas> no :( i want help two
#41 [01:07] <harry8> oh no
#42 [01:07] <Axilleas> when i go to buy the minecraft it says An error occurred while placing order, please verify credit card info and try again
#43 [01:07] <Axilleas> that problem i have
#44 [01:08] <harry8> You have double checked the credit card info?
#45 [01:08] <Axilleas> yes
#46 [01:08] <Axilleas> im gona triple check it
#47 [01:08] <harry8> might be an issue with your bank
#48 [01:09] <Axilleas> nope
#49 [01:10] * harry8 [webchat@121-74-202-209.telstraclear.net] has quit. (Client Quit)
#50 [01:10] <Axilleas> it say agaun this thing
#51 [01:10] <Axilleas> hello support!
#52 [01:10] <Axilleas> i need help
#53 [01:10] <Axilleas> helloo
#54 [01:14] * EightyRed458 [webchat@44-248-31-181.fibertel.com.ar] has joined #minecrafthelp
#55 [01:15] <Axilleas> helloo
#56 [01:15] <EightyRed458> Can't change my skin, it's stucked around 30 minutes ago even after changing it several times in minecraft.net
#57 [01:15] <Axilleas> when i go to buy minecraft it says An error occurred while placing order, please verify credit card info and try again
#58 [01:16] <Axilleas> whyy?
#59 [01:16] <Axilleas> hey EightyRed458 can you help me?
#60 [01:17] <EightyRed458> nope
#61 [01:17] <Axilleas> why
#62 [01:17] <Axilleas> ?
#63 [01:18] * Jay [webchat@mobile-107-77-226-211.mobile.att.net] has quit. (Quit: webchat.esper.net)
#64 [01:23] * Axilleas [webchat@ppp-2-87-15-231.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#65 [01:23] * Axilleas [webchat@ppp-2-87-15-231.home.otenet.gr] has joined #minecrafthelp
#66 [01:23] <Axilleas> hello
#67 [01:24] <Axilleas> i have a problem with minecraft.net
#68 [01:24] <Jano> chill
#69 [01:24] <Axilleas> me?
#70 [01:24] <Jano> yes
#71 [01:25] <Axilleas> im chill
#72 [01:25] <Axilleas> i need help :(
#73 [01:25] <Jano> me too
#74 [01:25] <Axilleas> what help?
#75 [01:26] <Axilleas> i cant make a purchase
#76 [01:27] * Jay [webchat@mobile-107-77-226-211.mobile.att.net] has joined #minecrafthelp
#77 [01:28] * Jay [webchat@mobile-107-77-226-211.mobile.att.net] has quit. (Client Quit)
#78 [01:35] * ian [webchat@cpe-76-173-23-76.hawaii.res.rr.com] has joined #minecrafthelp
#79 [01:37] <ian> I have emailed Support my TID but have not gotten a response
#80 [01:37] <ian> I have emailed Support my TID but have not gotten a response
#81 [01:46] * Axilleas [webchat@ppp-2-87-15-231.home.otenet.gr] has left #minecrafthelp
#82 [01:49] * harys690 [webchat@ppp-2-87-15-231.home.otenet.gr] has joined #minecrafthelp
#83 [01:49] <harys690> hello
#84 [01:49] <harys690> i have a problem when i go to buy minecraft it says An error occurred while placing order, please verify credit card info and try again
#85 [01:49] <harys690> why? can you help me?
#86 [01:50] * Jano [webchat@pD950BBCF.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#87 [01:59] * NJw [webchat@171.215.36.54] has joined #minecrafthelp
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#90 [02:01] <bain> I am unable to log into my account, I purchased in 2011 and haven't been on in a few years. its says my account has been migrated to a mojang account but I can't access anything and I'm not receiving password reset emails
#91 [02:07] * dresler [webchat@57-77-202-85.ptr.skagen-net.dk] has joined #minecrafthelp
#92 [02:07] <dresler> I cant puchase minecraft
#93 [02:07] <dresler> and it keeps saying that all usernames are unavailable
#94 [02:09] <harys690> mine says An error occurred while placing order, please verify credit card info and try again
#95 [02:09] * dresler [webchat@57-77-202-85.ptr.skagen-net.dk] has quit. (Client Quit)
#96 [02:10] * dresler [webchat@178.73.220.108] has joined #minecrafthelp
#97 [02:11] <dresler> every time I try to make a purchase, it says an error accured, and no usernames are available
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#99 [02:15] * Dtoney [webchat@c-174-49-65-180.hsd1.ga.comcast.net] has joined #minecrafthelp
#100 [02:16] <Dtoney> Hello my friend previously had Minecraft for Windows 10 and was trying to install Minecraft for java but it will not let him. is there any way to fix this
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#105 [02:35] * Wolfire [webchat@81.25.79.180] has joined #minecrafthelp
#106 [02:37] <Wolfire> Minecraft pocket edition dont supports to me, but I have it on my tablet, and last time it was supported! I
#107 [02:37] <Wolfire> Help
#108 [02:37] <Greymagic27> ??> Wolfire bedrock/support
#109 [02:37] <Mightyena> Wolfire: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources. Alternatively you can try the Bedrock support forums here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
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#111 [02:48] * Epic_Gamer [webchat@24-231-229-199.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#112 [02:49] <Epic_Gamer> so im trying to update my texter pack but i cant find the programmer art file in the files
#113 [02:50] <Greymagic27> Epic_Gamer, The program art texturepack doesn't appear in your folder as it's part of 1.14
#114 [02:50] <Epic_Gamer> Is thair a way i can download it or something
#115 [02:50] <Greymagic27> Not as far as I know
#116 [02:52] <Epic_Gamer> ok thank you
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#118 [02:58] * Lildirt [~Lildirt@mail.lildirt.com] has quit. (Remote host closed the connection)
#119 [02:58] * Royalskil [webchat@p579714CF.dip0.t-ipconnect.de] has joined #minecrafthelp
#120 [02:58] * Guest59576 [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#121 [02:58] <Royalskil> hi.
#122 [02:59] <Greymagic27> Royalskil, Hey. How can we help?
#123 [03:00] <Royalskil> I recently bought Minecraft Java Edition and after downloading it and starting it i played it for a few minutes. After a few minutes the game started to stutter and i had Frame Drops and low Fps for couple of seconds.
#124 [03:00] <Royalskil> and this happens all the time
#125 [03:01] * Marian [webchat@ip-178-203-66-5.hsi10.unitymediagroup.de] has joined #minecrafthelp
#126 [03:01] <Greymagic27> Royalskil, Let's take a look at your system specs to see if that's the issue
#127 [03:01] <Greymagic27> ??> Royalskil win/dxdiag
#128 [03:01] <Mightyena> Royalskil: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#129 [03:02] <Royalskil> ok should i write my specs in here?
#130 [03:02] <Royalskil> Windows 10 64-Bit
#131 [03:02] <Greymagic27> Royalskil, No. Follow the steps
#132 [03:02] <Royalskil> ok
#133 [03:02] <Royalskil> thx
#134 [03:04] <Marian> Guten Morgen ich habe ein Problem mit meinem Mojang account der wurde gestohlen und ich möchte den wieder haben
#135 [03:04] <Marian> Good morning I have a problem with my Mojang account that was stolen and I want to have that again
#136 [03:05] <Greymagic27> ??> Marian account/send-email
#137 [03:05] <Mightyena> Marian: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#138 [03:05] <Mightyena> Marian: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#139 [03:05] <Marian> I have already sent an e-mail and have not received a reply for weeks.
#140 [03:06] <Greymagic27> Marian, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#141 [03:09] <Royalskil> ok i did it
#142 [03:10] <Greymagic27> Send the URL here
#143 [03:10] <Royalskil> https://paste.ubuntu.com/p/s2j8XwVWcB/
#144 [03:12] <Greymagic27> Download and install the latest driver: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-mobile-processors-radeon-rx-vega-graphics/amd-ryzen-7
#145 [03:24] * Strcoolswe [webchat@h-212-116-93-106.NA.cust.bahnhof.se] has joined #minecrafthelp
#146 [03:24] <Strcoolswe> Hello! In the Early days i had an account, WIth Name Strcoolswe, But now i cant choose that name.. Someone have taken my old nick, What should i do?
#147 [03:26] * Royalskil [webchat@p579714CF.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#148 [03:26] <Greymagic27> There is nothing you can do, if they have the name they have it
#149 [03:27] <Strcoolswe> Okay But is it okay do switch letters Like Strcolswe?
#150 [03:28] * Royalskil [webchat@p579714CF.dip0.t-ipconnect.de] has joined #minecrafthelp
#151 [03:28] <Royalskil> k so hi again
#152 [03:28] <Royalskil> i dowloaded the Driver and restarted my Computer
#153 [03:28] <Greymagic27> Strcoolswe, That's a free username, go for it
#154 [03:28] <Greymagic27> Royalskil, Did you run the driver or just download it?
#155 [03:28] <Strcoolswe> Thanks! Have a great day!
#156 [03:29] * Strcoolswe [webchat@h-212-116-93-106.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#157 [03:29] <Royalskil> well i dont really know tbh
#158 [03:29] <Royalskil> probably because i needed to Restart my computer
#159 [03:30] <Greymagic27> Royalskil, Did you run the .exe after downloading it?
#160 [03:37] <Royalskil> so i am going to tell you what i did.
#161 [03:39] <Royalskil> i pressed the link that you gave me. installed the Driver and than it took like 10 minutes. after that i needed to Restart my Computer. there was no such a tthing as .exe
#162 [03:39] <Royalskil> so no i didn´t
#163 [03:39] <Greymagic27> Royalskil, When you download the driver, the file type is a .exe so you can run it
#164 [03:39] <Greymagic27> http://prntscr.com/og63ze
#165 [03:41] * Royalskil [webchat@p579714CF.dip0.t-ipconnect.de] has joined #minecrafthelp
#166 [03:41] <Royalskil> sorry can you please the screenshot again?
#167 [03:41] * Vipern [webchat@host97-154-dynamic.182-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#168 [03:41] <Greymagic27> http://prntscr.com/og63ze
#169 [03:41] <Royalskil> thx
#170 [03:41] <Vipern> hi
#171 [03:42] <Greymagic27> Vipern, Hello.
#172 [03:43] <Greymagic27> How can we help?
#173 [03:43] * No1303 [webchat@1.52.201.203] has joined #minecrafthelp
#174 [03:44] <Vipern> hello I have minecraft for about 4 years, it has always worked for me but a few weeks after shutting down from minecraft launcher I haven't been able to enter my account anymore, my account is called V1p3rn
#175 [03:44] <Greymagic27> Vipern, What happens when you try to login?
#176 [03:44] <No1303> my laptop keep shutting down when i open minecraft through launcher, i just bought it
#177 [03:45] <Greymagic27> ??> No1303 launcher/log-txt
#178 [03:45] <Mightyena> No1303: We need to see your full launcher log, which is created in the game directory.
#179 [03:45] <Mightyena> No1303: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#180 [03:45] * Royalskil [webchat@p579714CF.dip0.t-ipconnect.de] has quit. (Client Quit)
#181 [03:45] <Vipern> I try to log in with the password I just put in but it doesn't happen ninently, not even errors like email and invalid passwords
#182 [03:46] <No1303> how to open ".minecraft folder"?
#183 [03:46] <Greymagic27> ??> No1303 win/.minecraft
#184 [03:46] <Mightyena> No1303: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#185 [03:46] <Greymagic27> ??> Vipern tools/hjt
#186 [03:46] <Mightyena> Vipern: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#187 [03:46] <Mightyena> Vipern: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#188 [03:46] * Royalskil [webchat@p579714CF.dip0.t-ipconnect.de] has joined #minecrafthelp
#189 [03:47] <No1303> https://paste.ubuntu.com/p/HzxtG2VSDq/
#190 [03:48] <Greymagic27> No1303, Nothing is strange there. Could you give a detailed description of what happens when you launch the game?
#191 [03:48] <Vipern> https://paste.ubuntu.com/p/74skXHBGr3/
#192 [03:48] <Greymagic27> ??> Vipern win/hosts/edit
#193 [03:48] <Mightyena> Vipern: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#194 [03:48] <Mightyena> Vipern: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#195 [03:48] <Greymagic27> Vipern, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#196 [03:48] <Greymagic27> And remove tunnelbear
#197 [03:48] <No1303> when i tried to open minecraft my laptop just shutting down.
#198 [03:48] <No1303> nothing else just shut down
#199 [03:49] <No1303> i use windows 10
#200 [03:49] <Greymagic27> No1303, That sounds more like a PC related issue. I'd speak to your local PC shop
#201 [03:49] <Royalskil> all Right i did it
#202 [03:50] <Greymagic27> Royalskil, Great. See if you have any FPS inprovements now
#203 [03:50] <Royalskil> ok
#204 [03:50] <No1303> but it working normal on everything else, newest java update. But when i try to open minecraft it just shutdown?
#205 [03:51] <Greymagic27> No1303, We can check if it has to do with missing drivers if you'd like to
#206 [03:51] <Greymagic27> ??> No1303 win/dxdiag
#207 [03:51] <Mightyena> No1303: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#208 [03:52] <No1303> https://paste.ubuntu.com/p/W8kDnP7Xcz/
#209 [03:53] <Royalskil> ohh maan :( i probably didn´t do it properly
#210 [03:53] <Royalskil> but thx i will for YouTube Videos how to install the Driver properly
#211 [03:54] <Greymagic27> No1303, Download and install this driver: https://www.nvidia.com/Download/driverResults.aspx/145874/en-us
#212 [03:55] <Vipern> Thankss!!! it's worked
#213 [03:55] <Vipern> goodbye
#214 [03:55] * Vipern [webchat@host97-154-dynamic.182-80-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#215 [03:57] <No1303> i'm downloading it's take about 5 mins
#216 [04:00] * Zykhn [webchat@122-61-196-188.jetstream.xtra.co.nz] has joined #minecrafthelp
#217 [04:01] <Zykhn> Hiya, i just purchased MC java and realized it was the wrong game
#218 [04:01] <Zykhn> How do i convert it to MC win 10
#219 [04:01] <Greymagic27> ??> Zykhn account/refund
#220 [04:01] <Mightyena> Zykhn: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#221 [04:01] <Zykhn> Ok thank you
#222 [04:01] * Gefferox [webchat@host218-61-dynamic.48-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#223 [04:02] <Gefferox> salve , c'e qualcuno ita qua?
#224 [04:02] <Gefferox> mi serve un aiuto
#225 [04:02] * Evan [webchat@203-173-11-71.dyn.iinet.net.au] has joined #minecrafthelp
#226 [04:02] <Evan> hi?
#227 [04:03] * Axilleas [webchat@ppp-2-87-15-231.home.otenet.gr] has joined #minecrafthelp
#228 [04:03] * Evan [webchat@203-173-11-71.dyn.iinet.net.au] has quit. (Client Quit)
#229 [04:03] <No1303> wait if i use windows 10 i have to buy another version? i bought java edition
#230 [04:03] <Axilleas> i cant ourchase the minecraft it says An error occurred while placing order, please verify credit card info and try again
#231 [04:04] <Axilleas> please answer and tell me how to fix it
#232 [04:04] <Zykhn> Is there a way to convert java to Win 10?
#233 [04:04] * berry [webchat@222-154-98-235-fibre.sparkbb.co.nz] has joined #minecrafthelp
#234 [04:04] <berry> Hi cant remember my username or email for my account I got in 2012
#235 [04:05] <Zykhn> please send help
#236 [04:07] <Axilleas> i cant purchase the minecraft it says An error occurred while placing order, please verify credit card info and try again
#237 [04:07] <Axilleas> why tell me how to fix it right now
#238 [04:09] * Mark_ [webchat@cpc152535-derb18-2-0-cust426.8-3.cable.virginm.net] has joined #minecrafthelp
#239 [04:09] <Zykhn> Is there a way to convert java to Win 10?
#240 [04:09] <Mark_> Basically I have a cancelation order than i want to stop. theres been a mistake
#241 [04:10] <Zykhn> Is there a way to convert java to Win 10?
#242 [04:10] <Axilleas> idk
#243 [04:10] <Zykhn> can you join xbox mc players on java mc
#244 [04:10] <Axilleas> idk
#245 [04:11] <Mark_> no you cant
#246 [04:11] <Axilleas> pls help meee
#247 [04:11] <Zykhn> can win 10 mc join java mc?
#248 [04:11] <Axilleas> i cant purchase the minecraft it says An error occurred while placing order, please verify credit card info and try again
#249 [04:11] <Axilleas> why tell me how to fix it right now
#250 [04:11] <Axilleas> i cant purchase the minecraft it says An error occurred while placing order, please verify credit card info and try again
#251 [04:11] <Axilleas> why tell me how to fix it right now
#252 [04:12] <Axilleas> i cant ourchase the minecraft it says An error occurred while placing order, please verify credit card info and try again
#253 [04:12] <Axilleas> pls helppp meeeeeeeeee
#254 [04:12] <Zykhn> do u have enough money
#255 [04:13] * Gefferox [webchat@host218-61-dynamic.48-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#256 [04:13] <Gefferox> un aiuto
#257 [04:13] <Gefferox> dio
#258 [04:13] <Gefferox> pe rpiacere
#259 [04:13] * Absol kicked Gefferox from #minecrafthelp (Reason: efferox :Stop spamming)
#260 [04:13] * Gefferox [webchat@host218-61-dynamic.48-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#261 [04:13] <Gefferox> mi date un aiuto , mannagia la miseria
#262 [04:13] <Gefferox> Absol help me
#263 [04:14] * No1303 [webchat@1.52.201.203] has quit. (Quit: webchat.esper.net)
#264 [04:16] <Gefferox> oooooooooooo
#265 [04:16] <Gefferox> ooo
#266 [04:16] <Gefferox> k
#267 [04:16] <Gefferox> lll
#268 [04:16] <Gefferox> l
#269 [04:16] <Gefferox> l
#270 [04:16] <Gefferox> l
#271 [04:16] * Gefferox [webchat@host218-61-dynamic.48-82-r.retail.telecomitalia.it] has quit. (Network ban)
#272 [04:17] * Reinhard [webchat@41.114.55.165] has joined #minecrafthelp
#273 [04:18] <Reinhard> Is this a global chat or a one on one
#274 [04:20] <Reinhard> Ok I bought the game between 6 - 8 years ago and lost access to the email account I used so along with that i dont remeber what my username was or my password i might be able to help surrounding which email address was used and i might be able to regain access to one of them if i knew which one. please if it is possible hepl me
#275 [04:21] <berry> same problem
#276 [04:25] <Reinhard> how long have you been struggleing
#277 [04:30] <berry> an hor
#278 [04:30] <berry> hour
#279 [04:31] <Andrio> Reinhard, can you reset your password at https://account.mojang.com/password ?
#280 [04:31] <Andrio> ??> berry account/forgot-email
#281 [04:31] <Mightyena> berry: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#282 [04:31] * berry [webchat@222-154-98-235-fibre.sparkbb.co.nz] has quit. (Quit: webchat.esper.net)
#283 [04:34] * Zykhn [webchat@122-61-196-188.jetstream.xtra.co.nz] has quit. (Quit: webchat.esper.net)
#284 [04:37] <Reinhard> Andrio No for the reason i cant regain access to the account i first used so even using forgot email method wont work
#285 [04:43] * Axilleas [webchat@ppp-2-87-15-231.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#286 [05:06] * Chainu [webchat@115.137.55.86] has joined #minecrafthelp
#287 [05:06] * ZaNaZ_ [webchat@ppp-53-187.33-151.wind.it] has joined #minecrafthelp
#288 [05:09] <ZaNaZ_> I have a problem launching minecraft. I uninstalled the launcher because it didn't update. I reinstalled it and when I tried to launch the game it showed up this:"Unable to start the Minecraft Runtime Enviroment. This is most likely caused by a corruption. Please try to reinstall minecraft", well I already reinstalled it like 10 times. What do I do
#289 [05:09] <ZaNaZ_> ?
#290 [05:12] * Chainu [webchat@115.137.55.86] has quit. (Quit: webchat.esper.net)
#291 [05:31] * SomeMissingNo [webchat@b01b7afe.bb.sky.com] has joined #minecrafthelp
#292 [05:32] <SomeMissingNo> I have had a problem in which I must use task manager to end the Minecraft task for it to load, otherwise it will not respond. Upon doing this, my skin does not load.
#293 [05:39] * cherry_ed [webchat@123.189.218.139.sta.dodo.net.au] has joined #minecrafthelp
#294 [05:39] <cherry_ed> hello?
#295 [05:40] <cherry_ed> i have a problem with this stuped log in thing
#296 [05:40] <cherry_ed> i have been doing for a month and its so anoing
#297 [05:42] * cherry_ed [webchat@123.189.218.139.sta.dodo.net.au] has quit. (Client Quit)
#298 [05:45] * No1303 [webchat@1.52.201.203] has joined #minecrafthelp
#299 [05:45] <No1303> hi
#300 [05:45] <No1303> my laptop keep shutting down whenever i open minecraft
#301 [05:46] <SomeMissingNo> I'm not an assistant, but I get something similar
#302 [05:46] <No1303> it worked normally on other games
#303 [05:47] <SomeMissingNo> Yea, to get the game to respond while loading, I must use task manager to open it, upon this my skin does not show
#304 [05:47] <SomeMissingNo> I don't have anything like this on anything else
#305 [05:47] * black_katze [webchat@aftr-62-216-208-151.dynamic.mnet-online.de] has joined #minecrafthelp
#306 [05:49] * No1303 [webchat@1.52.201.203] has joined #minecrafthelp
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#308 [05:49] * No1303 [webchat@1.52.201.203] has quit. (Client Quit)
#309 [05:50] * T_Trap [webchat@softbank126209014058.bbtec.net] has joined #minecrafthelp
#310 [05:51] <black_katze> Hey there! Yesterday I changed my account name from "limescat" to "black_katze" and its not shown in Minecraft (Java). I restarted the launcher serverl times, and restarted my PC too. Also when I join my.minecraft.net/de-de/profile/ my Profile Name is set to "black_katze" as well as in de.namemc ut not ingame . How can I fix that?
#311 [05:52] * hukilein [webchat@x4d093bf6.dyn.telefonica.de] has joined #minecrafthelp
#312 [05:52] * T_Trap [webchat@softbank126209014058.bbtec.net] has quit. (Client Quit)
#313 [05:52] * hukilein [webchat@x4d093bf6.dyn.telefonica.de] has quit. (Client Quit)
#314 [05:58] <SomeMissingNo> I have had a problem in which I must use task manager to end the Minecraft task for it to load, otherwise it will not respond. Upon doing this, my skin does not load.
#315 [05:59] <Andrio> ??> black_katze launcher/relog
#316 [05:59] <Mightyena> black_katze: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#317 [05:59] <Andrio> ??> SomeMissingNo tools/HJT
#318 [05:59] <Mightyena> SomeMissingNo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#319 [05:59] <Mightyena> SomeMissingNo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#320 [06:03] <SomeMissingNo> https://paste.ubuntu.com/
#321 [06:05] <black_katze> It worked, thank you have a nice day :)
#322 [06:05] * lopo12love [webchat@174.127.78.52.static.midphase.com] has joined #minecrafthelp
#323 [06:05] <lopo12love> hello
#324 [06:05] <lopo12love> is ther anyone here?
#325 [06:05] <Andrio> SomeMissingNo, that's the home page
#326 [06:05] <lopo12love> hi!
#327 [06:05] <Andrio> ??> lopo12love ask
#328 [06:05] <Mightyena> lopo12love: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#329 [06:05] <Mightyena> lopo12love: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#330 [06:06] <lopo12love> i cant log into my account for the past 3 days i ajhve been coming on here
#331 [06:06] <lopo12love> i even made a new account and bought the game again
#332 [06:06] <SomeMissingNo> I did a scan using hijackthis as instructed, and I have a text file it gave me
#333 [06:06] <lopo12love> but it keeps on saying invalid usr or pass
#334 [06:06] <SomeMissingNo> What do I do from here
#335 [06:06] <Andrio> ??> SomeMissingNo paste
#336 [06:06] <Mightyena> SomeMissingNo: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#337 [06:07] <lopo12love> i am on a mac btw
#338 [06:07] <Andrio> lopo12love, can you log in at https://account.mojang.com/ ?
#339 [06:07] <lopo12love> yes
#340 [06:07] <Andrio> lopo12love, can you access https://authserver.mojang.com/ ?
#341 [06:08] <SomeMissingNo> https://paste.ubuntu.com/p/X3TSXf4tsn/
#342 [06:08] <lopo12love> no
#343 [06:08] <SomeMissingNo> This is what i got
#344 [06:08] <lopo12love> it says 403 ERROR
#345 [06:08] <lopo12love> The request could not be satisfied. Request blocked
#346 [06:08] <Andrio> ??> lopo12love Mac/hosts
#347 [06:08] <Mightyena> lopo12love: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#348 [06:08] <Mightyena> lopo12love: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#349 [06:09] <lopo12love> it says that there is no file
#350 [06:09] <Andrio> SomeMissingNo, remove PremierOpinion
#351 [06:09] <Andrio> ??> SomeMissingNo AV/ADWCleaner
#352 [06:09] <Mightyena> SomeMissingNo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#353 [06:09] <Mightyena> SomeMissingNo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#354 [06:09] <lopo12love> i did this before
#355 [06:10] <Andrio> lopo12love, try /etc/hosts
#356 [06:10] <SomeMissingNo> I removed PremierOpinion
#357 [06:10] <lopo12love> nope.
#358 [06:10] <lopo12love> :(
#359 [06:11] <SomeMissingNo> Heya, It worked!!!
#360 [06:11] * lopo12love [webchat@174.127.78.52.static.midphase.com] has quit. (Quit: webchat.esper.net)
#361 [06:11] <SomeMissingNo> Thanks for the time!
#362 [06:12] <Andrio> no problem.
#363 [06:12] * SomeMissingNo [webchat@b01b7afe.bb.sky.com] has quit. (Quit: webchat.esper.net)
#364 [06:13] * lopo12love [webchat@120.21.239.48] has joined #minecrafthelp
#365 [06:13] <lopo12love> hey
#366 [06:13] <lopo12love> im back
#367 [06:13] <lopo12love> sorry it timed me out
#368 [06:14] <lopo12love> is anyone on?
#369 [06:14] <lopo12love> like a person
#370 [06:14] * requinblanc3 [webchat@78.252.219.108] has joined #minecrafthelp
#371 [06:14] <lopo12love> hi
#372 [06:14] <requinblanc3> hi
#373 [06:14] <lopo12love> we are waiting
#374 [06:14] <lopo12love> for a person
#375 [06:15] <lopo12love> whats your issue?
#376 [06:15] <Andrio> lopo12love, can you open a terminal?
#377 [06:15] <lopo12love> hi!
#378 [06:15] <lopo12love> um i can open the link that u sent me before btw
#379 [06:15] <Andrio> Hi
#380 [06:15] <lopo12love> i just had to turn off my vpn
#381 [06:15] <Andrio> Mhm
#382 [06:16] <Andrio> lopo12love, was that the problem?
#383 [06:16] <lopo12love> yggdrasil.auth.restlet.serve
#384 [06:16] <lopo12love> i think for that
#385 [06:16] <lopo12love> yes thanks so much!
#386 [06:16] <lopo12love> you helped
#387 [06:17] * gwaadiegwaa [webchat@host-0azu8h.mdb1.zeelandnet.nl] has joined #minecrafthelp
#388 [06:17] <lopo12love> 😄
#389 [06:17] * lopo12love [webchat@120.21.239.48] has quit. (Client Quit)
#390 [06:21] <gwaadiegwaa> I have this problem after I closed my mc world, the world is no longer showing up in the singleplayer list, a earlier version (3 days old) does but a copy of the file (from after this happend) doesn't to!
#391 [06:21] <gwaadiegwaa> I have this problem after I closed my mc world, the world is no longer showing up in the singleplayer list, a earlier version (3 days old) does but a copy of the file (from after this happend) doesn't to!
#392 [06:21] * gwaadiegwaa [webchat@host-0azu8h.mdb1.zeelandnet.nl] has left #minecrafthelp
#393 [06:24] <requinblanc3> Hey, I can't log in with my minecraft account in https://account.mojang.com/login to take my Minecraft Bedrock edition but i use the same E-mail and my password in the Minecraft.net
#394 [06:24] <Andrio> requinblanc3, what happens when you try?
#395 [06:24] <requinblanc3> They said the mail or the password is not good
#396 [06:25] <requinblanc3> Error! Unknown e-mail address or password.
#397 [06:25] <Andrio> requinblanc3, and you can log in successfully at https://my.minecraft.net/en-us/login/ ?
#398 [06:25] <requinblanc3> Yes
#399 [06:25] <Andrio> ??> requinblanc3 tools/HJT
#400 [06:25] <Mightyena> requinblanc3: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#401 [06:25] <Mightyena> requinblanc3: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#402 [06:26] <requinblanc3> Okay i do it wait a second
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#406 [06:30] * gwaadiegwaa [webchat@host-0azu8h.mdb1.zeelandnet.nl] has quit. (Client Quit)
#407 [06:30] <requinblanc3> Mightyena Andrio https://paste.ubuntu.com/p/8K8BZXzq3t/
#408 [06:34] <Andrio> ??> requinblanc3 login/throttle
#409 [06:34] <Mightyena> requinblanc3: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#410 [06:34] <Mightyena> requinblanc3: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#411 [06:35] <requinblanc3> But in the 3 other Attempts, i write the same password as Minecraft.net but they Denied my access
#412 [06:35] * Caramel [webchat@cpe-58-172-64-99.tb02.tas.asp.telstra.net] has joined #minecrafthelp
#413 [06:36] <Caramel> How do I migrate to a mojang account when i don't know my email?
#414 [06:37] <Andrio> Caramel, try with each email address you have.
#415 [06:37] * T_Trap [webchat@softbank126209014058.bbtec.net] has joined #minecrafthelp
#416 [06:38] * T_Trap [webchat@softbank126209014058.bbtec.net] has quit. (Client Quit)
#417 [06:43] <Caramel> none of them worked, so i guess i just forgot my email. is there a way for me to recover my account somehow or?
#418 [06:44] * Drvnkk [webchat@cpc121404-wals12-2-0-cust257.16-1.cable.virginm.net] has joined #minecrafthelp
#419 [06:46] <Drvnkk> Hey all! Im having an issue with booting up Minecraft Java Edition. I go to the game boot it up and get to the title screen, and when i try to load into a game, my game says "Not Responding" and the proceeds to crash back to the Minecraft Launcher. I can't play at all.
#420 [06:46] <Andrio> ??> Caramel account/send-email
#421 [06:46] <Mightyena> Caramel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#422 [06:46] <Mightyena> Caramel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#423 [06:46] <Andrio> ??> Drvnkk tools/HJT
#424 [06:46] <Mightyena> Drvnkk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#425 [06:46] <Mightyena> Drvnkk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#426 [06:48] * TomekkHD [webchat@ip-109-40-64-151.web.vodafone.de] has joined #minecrafthelp
#427 [06:48] <Drvnkk> Ok Mightyena
#428 [06:49] <TomekkHD> Hello why do i can't change my username ? The website is loading but nothing happened
#429 [06:50] * TomekkHD [webchat@ip-109-40-64-151.web.vodafone.de] has quit. (Client Quit)
#430 [06:50] <Drvnkk> Mightyena https://paste.ubuntu.com/p/TdQRZyNt8D/
#431 [06:52] * TomekkHD [webchat@ip-109-40-64-151.web.vodafone.de] has joined #minecrafthelp
#432 [06:53] <Andrio> Drvnkk, close Discord and see whether that changes anything
#433 [06:53] <Drvnkk> Andrio im not on discord
#434 [06:53] <TomekkHD> Does anyone know?
#435 [06:53] <Drvnkk> Andrio I got redirected to this site with a discord page only.
#436 [06:57] * TomekkHD [webchat@ip-109-40-64-151.web.vodafone.de] has quit. (Client Quit)
#437 [06:57] <Andrio> ah
#438 [06:57] <Drvnkk> Andrio so any idea?
#439 [06:58] <Andrio> I wonder whether MSI Afterburner is causing the problem; I don't see any other likely suspect.
#440 [06:58] <Drvnkk> Andrio is it possbile to run the log file thing on hijjack whilst the game is crashing?
#441 [06:59] <Drvnkk> Andrio also ill close MSI Afterburner and check BRB.
#442 [06:59] * WhersMePants [webchat@92.59.121.59] has joined #minecrafthelp
#443 [06:59] * Pwann [webchat@dslb-002-206-082-008.002.206.pools.vodafone-ip.de] has joined #minecrafthelp
#444 [06:59] <WhersMePants> Hello I seem to be having a lot of issues logging into my minecraft account. Any idea of what could be happening and how to solve it?
#445 [07:00] <Pwann> Hi, i just bought an account today and i actually cannot log in. any idea on how to fix?
#446 [07:01] <WhersMePants> same problem ^^^
#447 [07:01] <Drvnkk> Andrio Yeah MSI Afterburner made no difference
#448 [07:03] <Pwann> and when i go on the website and click log in its doing nothing
#449 [07:03] <Pwann> xd
#450 [07:05] <WhersMePants> At first I realized I was having problems with the ReCaptcha at the minecraft.net site so I tried to log in using different computers and different browsers. I finally managed to log in using my friend's mac computer so I downloaded the intaller for windows and went back to my computer. I have the launcher now, but again, I seem unable to log in. I
#451 [07:05] <WhersMePants> don't know what is going on and this time I know it's not ReCaptcha messing around.
#452 [07:06] <WhersMePants> I think i just realised there's no admin or anything like that in this chat, right? we're just random ussers with issues and they just put us all together in the same chat hoping we can solve each other's problems
#453 [07:08] <Andrio> WhersMePants, can you log in at https://account.mojang.com/ ?
#454 [07:08] <Andrio> Drvnkk, it is possible, but probably won't change anything.
#455 [07:10] <Drvnkk> Andrio Welp guess that's £20 wasted. Thanks for the help ig.
#456 [07:11] <Andrio> Drvnkk, others might be able to help
#457 [07:12] <Drvnkk> Andrio can i paste my crash report?
#458 [07:12] <Drvnkk> Andrio on Pastebin and give you the link
#459 [07:12] <Andrio> Drvnkk, ok
#460 [07:12] * kapsickaCZ [webchat@136.47.broadband17.iol.cz] has joined #minecrafthelp
#461 [07:13] <Drvnkk> Andrio https://paste.ubuntu.com/p/whFHJWQfw5/
#462 [07:14] <Andrio> ??> Drvnkk mods
#463 [07:14] <Mightyena> Drvnkk: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#464 [07:14] <Mightyena> Drvnkk: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#465 [07:14] * Drvnkk [webchat@cpc121404-wals12-2-0-cust257.16-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#466 [07:16] * Drvnkk [webchat@cpc121404-wals12-2-0-cust257.16-1.cable.virginm.net] has joined #minecrafthelp
#467 [07:16] <Drvnkk> Andrio Does optifine count as a mod?
#468 [07:16] <Drvnkk> Andrio because its the only one i have on, nothing else.
#469 [07:16] <Andrio> Drvnkk, OptiFine is a mod.
#470 [07:17] <Drvnkk> Andrio Ok what if i boot of the Official release without optifine?
#471 [07:17] <Andrio> Drvnkk, what happens then?
#472 [07:17] <Drvnkk> Andrio Crash
#473 [07:17] <Andrio> mm
#474 [07:17] <Drvnkk> Andrio do you want me to boot off of that, and give the report?
#475 [07:18] <Andrio> Drvnkk, sure
#476 [07:19] * kapsickaCZ [webchat@136.47.broadband17.iol.cz] has quit. (Quit: webchat.esper.net)
#477 [07:21] <Drvnkk> Andrio https://paste.ubuntu.com/p/BhFXvpJRdK/
#478 [07:22] * Bubblynio [webchat@109.110.224.39] has joined #minecrafthelp
#479 [07:23] * bart [webchat@a83-161-134-147.adsl.xs4all.nl] has joined #minecrafthelp
#480 [07:23] <Bubblynio> i cant log in my account i forgot the pawword and emails when i try to reset it..
#481 [07:23] * WhersMePants [webchat@92.59.121.59] has quit. (Quit: webchat.esper.net)
#482 [07:24] <bart> i cant login into my account for over 2 days. i can login on my phone but not on my laptop. i just made a new account and i cant login it doesnt say anything but it also wont let me in. its like the button is broken. when i go to the launcher it does say its an invalid username or password what can i do?
#483 [07:26] * Bubblynio [webchat@109.110.224.39] has quit. (Client Quit)
#484 [07:29] * kapsickaCZ [webchat@136.47.broadband17.iol.cz] has joined #minecrafthelp
#485 [07:29] * Drvnkk [webchat@cpc121404-wals12-2-0-cust257.16-1.cable.virginm.net] has joined #minecrafthelp
#486 [07:29] <Drvnkk> I disconnected
#487 [07:29] <Drvnkk> Because of internet
#488 [07:29] * kapsickaCZ [webchat@136.47.broadband17.iol.cz] has quit. (Client Quit)
#489 [07:29] <Drvnkk> Andrio Any ideas?
#490 [07:32] * Student [webchat@p4FF573BE.dip0.t-ipconnect.de] has joined #minecrafthelp
#491 [07:35] * DemoStuck [webchat@114.72.56.73] has joined #minecrafthelp
#492 [07:35] <DemoStuck> Hey there. I've tried everything to get out of demo mode in minecraft and its not working
#493 [07:38] <Student> Hallo, we bought Minecraft Java Edition and installed it on Windows Vista. But when we try to start the game it alwayas crashes. The message we get is" The game crashed whilst initializing game. Error: java.lang.Illegal State Exception: GLFW error 65542:WGL: The driver does not appear to support Open GL." Can anyone tell us what that means and what
#494 [07:38] <Student> I can do to get the game to work properly? Regards, Student
#495 [07:38] <DemoStuck> can anyone help me get out of demo mode? I purchased the game and all too
#496 [07:38] <bart> just wait
#497 [07:39] <bart> they are trying to help other people first probably
#498 [07:39] <bart> they are trying to help other people first probably
#499 [07:41] * bart [webchat@a83-161-134-147.adsl.xs4all.nl] has left #minecrafthelp
#500 [07:41] * bart [webchat@a83-161-134-147.adsl.xs4all.nl] has joined #minecrafthelp
#501 [07:56] <Greymagic27> ??> bart tools/hjt
#502 [07:56] <Mightyena> bart: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#503 [07:56] <Mightyena> bart: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#504 [07:56] <Greymagic27> Student, Minecraft won't run on vista. You need to have at least windows 7. https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#505 [07:57] <Greymagic27> ??> DemoStuck launcher/relog
#506 [07:57] <Mightyena> DemoStuck: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#507 [08:00] <bart> Mightyena https://paste.ubuntu.com/p/hN4NgZBPvk/
#508 [08:00] <Greymagic27> ??> bart win/hosts/edit
#509 [08:00] <Mightyena> bart: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#510 [08:00] <Mightyena> bart: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#511 [08:00] <Greymagic27> bart, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#512 [08:00] <Greymagic27> Also remove windscribe
#513 [08:01] * eazychrome [webchat@p57AC95DE.dip0.t-ipconnect.de] has joined #minecrafthelp
#514 [08:01] <eazychrome> hello can i ask in german or should i aks in english ?
#515 [08:02] <Greymagic27> eazychrome, Could you use English?
#516 [08:03] <eazychrome> my english is bad thats why i ask to write in german
#517 [08:03] <Greymagic27> eazychrome, This channel only operates in English. Use a translator if you need to.
#518 [08:04] <eazychrome> bro u are a user not a operator
#519 [08:04] <Student> But why dot hey write it is compatible with Windows 7, Windows Vista and Win XP?
#520 [08:04] <Greymagic27> Student, They do. Read the link I sent you.https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#521 [08:04] <Greymagic27> eazychrome, That's correct. I'm just a user here but I'm also a support volunteer here
#522 [08:05] <eazychrome> cant see that in your information
#523 [08:06] <eazychrome> u cant help me so i need a supporter
#524 [08:06] <Greymagic27> eazychrome, I'm fully capable of helping you, just because I don't have a + or @ before my name doesn't mean I can't help you
#525 [08:07] <bart> ty guys <3 it worked
#526 [08:07] <Greymagic27> bart, No problem :) Make sure to change your password if you've not already
#527 [08:07] <eazychrome> then recover my account lol
#528 [08:08] <eazychrome> so i guess u cant help
#529 [08:08] * Minecraft222 [webchat@94-172-160-101.dynamic.chello.pl] has joined #minecrafthelp
#530 [08:08] <Greymagic27> eazychrome, We are volunteers (we are not Mojang) who help with Java Edition technial issues, such as client crashes. We help with account issues when they're technical, such as VPN software loaded, but we cannont solve issues with your account.
#531 [08:08] <bart> i changed it over the 2 days 2 times do i need to do it again
#532 [08:08] <Greymagic27> eazychrome, If your account was stolen or you've lost it. You'll need to email mojang:
#533 [08:08] <Greymagic27> ??> eazychrome account/send-email
#534 [08:08] <Mightyena> eazychrome: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#535 [08:08] <Mightyena> eazychrome: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#536 [08:08] <Greymagic27> bart, Yes please. As the entries were still there MCLeaks will have your password still. Once you change it, your account will no longer be on their database.
#537 [08:09] <bart> hmm
#538 [08:09] <Minecraft222> how can I recover a deactivated account
#539 [08:09] <bart> oke
#540 [08:09] <Greymagic27> ??> Minecraft222 account/send-email
#541 [08:09] <Mightyena> Minecraft222: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#542 [08:09] <Mightyena> Minecraft222: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#546 [08:23] * softening [webchat@114.199.19.189] has joined #minecrafthelp
#547 [08:24] <softening> What about the game crash?
#548 [08:24] <Greymagic27> ??> softening launcher/log
#549 [08:24] <Mightyena> softening: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#550 [08:26] <DemoStuck> Mightyena I've tried it but mojang account hasnt showed up with the game :(
#551 [08:26] <Greymagic27> DemoStuck, Does it not say you own the game on https://account.mojang.com/ ?
#552 [08:29] <DemoStuck> Nope. I have the receipt and all for my transaction
#553 [08:30] <Greymagic27> ??> DemoStuck account/send-email
#554 [08:30] <Mightyena> DemoStuck: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#555 [08:30] <Mightyena> DemoStuck: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#556 [08:30] <DemoStuck> Did that. Hope they don't take too long. Cheers Mightyena
#557 [08:30] <Greymagic27> DemoStuck, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
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#559 [08:39] * coolspoo [webchat@atoulouse-653-1-46-31.w90-60.abo.wanadoo.fr] has joined #minecrafthelp
#560 [08:39] <coolspoo> fr ?
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#562 [08:46] * Je_boy_demey [webchat@095-096-150-140.static.chello.nl] has joined #minecrafthelp
#563 [08:48] <Je_boy_demey> Does someone know what to do? I just bought Minecraft and am trying to start the Minecraft Launcher but the only thing it shows is a grey screen. I can't click on anything and it doesn't show anything else.
#564 [08:49] * H [webchat@97e2708d.skybroadband.com] has joined #minecrafthelp
#565 [08:50] * H is now known as Guest66546
#566 [08:51] <Guest66546> Getting the error Failed to login: The authentication servers are currently down for maintenance, but it appears they are not
#567 [08:53] <Je_boy_demey> Are you having problems with the Minecraft Launcher too? Because mine doesn't show anything but a blanc grey screen.
#568 [08:54] <Guest66546> The launcher is fine, it's only when I try to join a server
#569 [08:55] * Je_boy_demey1 [webchat@095-096-150-140.static.chello.nl] has joined #minecrafthelp
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#573 [09:01] * itsaydoss [webchat@193-115-113-47.tpgi.com.au] has joined #minecrafthelp
#574 [09:02] <Thinknoodles23> Hello.
#575 [09:02] <itsaydoss> Hello
#576 [09:02] <Je_boy_demey> Yeah, my launcher doesn't even work. So now I don't know what to do.
#577 [09:03] <Thinknoodles23> I am having trouble because I can only play demo mode. I try to migrate my account and it says my user or pass is always wrong which its not because I have went and changed my password and I confirmed that it was the right username and email.
#578 [09:03] <Thinknoodles23> Ive contacted Mojang also which all I have gotten is an automatic response.
#579 [09:03] <Thinknoodles23> Any Advice?
#580 [09:04] <Thinknoodles23> And it apparently says that I don't even own a copy of Minecraft anymore which I never refunded.
#581 [09:05] * dresler [webchat@e82-103-129-154s.asergo.com] has joined #minecrafthelp
#582 [09:05] <dresler> every time i try to buy minecraft it says an error occured, and none of the usernames are available
#583 [09:06] <itsaydoss> I have basically bought an account off a mate from the other side of the world, he doesnt remember his security questions, all he knows his password and email. We cannot access the mojang site with this account as we need security questions. I was wondering if there is anyway to access to change the name or skin, and if possible, the email. I dont
#584 [09:06] <itsaydoss> expect it to be able to be done but I was wondering if there is any advice I could have in this situation for me and my mate. If I can't do anything, I'm quite fine with keeping the email/password/skin/name the same, just would be a nice perk. Thank you :)
#585 [09:08] <Thinknoodles23> Ive had Minecraft since 1.8. I took a break and now I don't own Minecraft anymore and can only play demo. for crying out loud when I try to migrate it says error every single time, even though my info is Correct!
#586 [09:08] * Mankiii [webchat@host86-158-3-46.range86-158.btcentralplus.com] has joined #minecrafthelp
#587 [09:08] <Mankiii> Hi is anyone there?
#588 [09:09] * Je_boy_demey [webchat@095-096-150-140.static.chello.nl] has quit. (Quit: webchat.esper.net)
#589 [09:10] <itsaydoss> patience Thinknoodles23
#590 [09:10] <itsaydoss> They'll get to you when they get to you :)
#591 [09:10] <Thinknoodles23> Ok.
#592 [09:10] <itsaydoss> Find something to do in the meantime, keep this open, just my advice
#593 [09:11] * Mankiii [webchat@host86-158-3-46.range86-158.btcentralplus.com] has quit. (Client Quit)
#594 [09:11] <Thinknoodles23> ok
#595 [09:14] * Thinknoodles23 [webchat@c-98-201-192-122.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#596 [09:22] * TheNFC [webchat@ah115.itcomp.pl] has joined #minecrafthelp
#597 [09:23] <TheNFC> Hello,
#598 [09:23] <TheNFC> I have a problem with old account migration to mojang, it shows that i don't have any bought game, but i bought game a long time ago and i can send you my debit cards numbers, because i don't remember which one i paid and also i don't have any email with game code.
#599 [09:24] * Hi [webchat@ip70-162-218-247.ph.ph.cox.net] has joined #minecrafthelp
#600 [09:24] <Hi> I can't log into minecraft.net
#601 [09:24] <Hi> And I need help
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#604 [09:25] * No1303 [webchat@1.52.201.203] has joined #minecrafthelp
#605 [09:25] <No1303> hi
#606 [09:25] <No1303> my laptop keep shutting down whenever i try to open minecraft
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#613 [09:39] <help_me> my minecraft says that files are being using somewhere else but i dont have bytefence
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#615 [09:40] <LumasanFor> Hey! I have the following crash problem: java.lang.OutOfMemoryError: Java heap space. The answer that was given to me is "increase allowed memory". I tried (went from 2G to 3G) and the problem still appears. Some help?
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#618 [09:55] * DarkCorvum [webchat@ip5f5ae152.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#619 [10:00] <DarkCorvum> https://paste.gg/p/anonymous/1e52dada9f5c4d74af2f962e2f1ab011
#620 [10:00] * Maker [webchat@87.112.175.73] has joined #minecrafthelp
#621 [10:01] <Maker> Hello
#622 [10:01] <DarkCorvum> Hello
#623 [10:06] <DarkCorvum> https://paste.gg/p/anonymous/1e52dada9f5c4d74af2f962e2f1ab011
#624 [10:08] * help_me [webchat@c-73-41-156-113.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
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#626 [10:10] * Crash [webchat@ip68-111-193-94.sd.sd.cox.net] has joined #minecrafthelp
#627 [10:11] <Crash> Purchased the game a couple of days ago and at login it tells me the game has crashed. Tried restarting my Mac and redownloading the game, can anyone help
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#630 [10:15] * pinap123456789 [webchat@h95-155-237-16.cust.a3fiber.se] has joined #minecrafthelp
#631 [10:15] * ST0RMER5 [webchat@ool-45703a38.dyn.optonline.net] has joined #minecrafthelp
#632 [10:15] <ST0RMER5> hi
#633 [10:15] <pinap123456789> hi
#634 [10:15] <ST0RMER5> is there a helper
#635 [10:15] <Guest83760> Hello, I set my account up a long time ago back when it was just usernames. I have gone through the account migration but I actually had two usernames associated with my email. one was a premium account and one was just a normal account with no game. I can reset the password for the non-premium account but I am haing issues getting a reset email fo
#636 [10:15] <Guest83760> r the premium account
#637 [10:16] <pinap123456789> i need help to log in i forgot with email i used and i cannot log in now
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#640 [10:18] * Crash [webchat@ip68-111-193-94.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#641 [10:20] * abby [webchat@cpe-24-209-95-223.cinci.res.rr.com] has joined #minecrafthelp
#642 [10:20] * Sidderz [webchat@79.108.198.146.dyn.plus.net] has joined #minecrafthelp
#643 [10:20] <Sidderz> hi
#644 [10:20] <abby> So I made my Minecraft account when I was 12, and don't remember the security question answers
#645 [10:20] <Sidderz> for some reason when i install minecraft for windows, it downloads fine and when i click play, it loads the mojang screen and freezes at about 75%
#646 [10:21] <Sidderz> any reasons as to why this is?
#647 [10:21] <abby> I've done the thing where they send you an email to change them, but it takes me back to having to remember it, and into circles over and over again.
#648 [10:21] <Sidderz> i have no mods, textures or servers loaded, its a clean version 1.14.3
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#650 [10:23] <Sidderz> anyone?
#651 [10:23] <abby> wow this chat is trash thanks.
#652 [10:23] * abby [webchat@cpe-24-209-95-223.cinci.res.rr.com] has quit. (Client Quit)
#653 [10:25] <Sidderz> brilliant help. absolutely useless
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#656 [10:30] <ElDiabloHSS> hello
#657 [10:31] * david [webchat@cpc87815-haye26-2-0-cust214.17-4.cable.virginm.net] has joined #minecrafthelp
#658 [10:31] * david is now known as Guest56619
#659 [10:31] <ElDiabloHSS> i havent used this account in ages and cant remember my old email pass and the security questions
#660 [10:32] * Guest56619 [webchat@cpc87815-haye26-2-0-cust214.17-4.cable.virginm.net] has quit. (Client Quit)
#661 [10:34] <itsaydoss> Any operators on?
#662 [10:37] * david [webchat@cpc87815-haye26-2-0-cust214.17-4.cable.virginm.net] has joined #minecrafthelp
#663 [10:37] * david is now known as Guest43532
#664 [10:37] * Eluw [webchat@host109-158-253-67.range109-158.btcentralplus.com] has joined #minecrafthelp
#665 [10:38] <Andrio> itsaydoss, see https://help.mojang.com/customer/portal/articles/2598286
#666 [10:38] <Guest43532> Unable to locate the Java runtime. Error details: Undefined error: 0 Filename on disk: Path: .Exists: Directory
#667 [10:38] <Andrio> ??> Guest43532 Mac/reinst
#668 [10:38] <Mightyena> Guest43532: You may need to reinstall the locally installed files that Minecraft puts into place.
#669 [10:38] <Mightyena> Guest43532: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#670 [10:39] <Guest43532> how do i run it
#671 [10:39] <Guest43532> mb]
#672 [10:41] <Andrio> Guest43532, open the Terminal application and enter that into it
#673 [10:41] <Guest43532> done
#674 [10:41] <Eluw> Hi there, i'm trying to install bedrock edition of minecraft by redeeming the gift code on my Java account. Its saying the code is already redeemed. I installed the game on another computer earlier this month by going onto the Mojang website, logging in, clicking buy now on the homepage and then clicking Minecraft for windows and I think by doing t
#675 [10:41] <Eluw> his it has redeemed the code as it matches the redemption date but I don't know to what microsoft account its redeemed it to because its not the one I have associated with my account. Any ideas?
#676 [10:41] <Guest43532> do i have to save it?
#677 [10:41] <Andrio> Guest43532, are you sure that's the terminal?
#678 [10:42] <Guest43532> i used spot search and wrote terminal
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#680 [10:42] <Andrio> Eluw, that was at minecraft.net?
#681 [10:42] <Guest43532> am on mac
#682 [10:42] <Eluw> yes
#683 [10:43] <Andrio> Guest43532, type or paste it into the terminal and press enter
#684 [10:43] * Aryne [webchat@ip56593d4e.speed.planet.nl] has joined #minecrafthelp
#685 [10:43] <Guest43532> donw
#686 [10:43] <Andrio> Eluw, if it's not on any Microsoft account you have, you might need to contact Microsoft.
#687 [10:43] <Andrio> Guest43532, did it work?
#688 [10:43] <Guest43532> do i need to deleate the game first?
#689 [10:43] <Aryne> Hello, i forgot my security questions and i dont know what to do now
#690 [10:43] <Aryne> What do i do?
#691 [10:44] <Kemp> I purchased minecraft java edition and am having issues getting my free code for bedrock edition, it asks me to sign into my windows account and then leaves me with a blank redeem screen to enter a code I never got, where do i check this code?
#692 [10:44] <Andrio> Guest43532, that command will delete it.
#693 [10:44] <Eluw> I have and they confirmed the game isn't on my account, they even checked my secondary email address its not there either. They suggested contact Mojang for a new redemption code but its saying that Mojang have a support backlog going back to May
#694 [10:44] <Guest43532> nope has not worked
#695 [10:44] <Andrio> Guest43532, what happened?
#696 [10:45] <Guest43532> i think i deleted some java files.
#697 [10:45] <Guest43532> so i tried to reinstall the game
#698 [10:46] <Andrio> hm
#699 [10:46] <Guest43532> Unable to locate the Java runtime. Error details: Undefined error: 0 Filename on disk: Path: . Exists: Directory tis pops up when i click play
#700 [10:46] <Andrio> Aryne, see https://help.mojang.com/customer/portal/articles/2598286
#701 [10:47] <Guest43532> if u can i can screen share using discord
#702 [10:47] <Andrio> Guest43532, try this command: rm ~/Library/Application\ Support/minecraft/*.json
#703 [10:47] <Andrio> Guest43532, also close the launcher before doing that.
#704 [10:47] <Guest43532> where do i use the command in terminal?
#705 [10:48] <Andrio> Guest43532, paste it and press enter; Command+V should work as the paste shortcut.
#706 [10:49] <Guest43532> should i do that in terminal or where?
#707 [10:49] <Andrio> Guest43532, terminal
#708 [10:50] <Guest43532> done
#709 [10:50] <Guest43532> it says no such file
#710 [10:51] <Guest43532> i think i deleated it when i opened pakages (content)
#711 [10:51] * DarkNoddy [~mordi@ti0020a400-0893.bb.online.no] has joined #minecrafthelp
#712 [10:51] <Andrio> mm
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#714 [10:52] <Andrio> Guest43532, try reinstalling the launcher from minecraft.net as well
#715 [10:52] <Andrio> If that doesn't work, you can install Java yourself and point the launcher at that
#716 [10:53] * maras [webchat@xdsl-78-34-175-251.nc.de] has joined #minecrafthelp
#717 [10:53] <Guest43532> ive done that but i dont know how to reinstall java
#718 [10:53] <Guest43532> ive seen yt vids but non r working
#719 [10:53] <Guest43532> david888 #9841
#720 [10:54] <Guest43532> thats my discord
#721 [10:54] <Andrio> Guest43532, try https://java.com/en/download/help/mac_install.xml
#722 [10:54] <Andrio> also note that the test applet probably won't work any more
#723 [10:54] * Vomit [webchat@ip98-169-120-115.dc.dc.cox.net] has joined #minecrafthelp
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#725 [10:54] <Andrio> you can test it by opening a terminal and entering java -version
#726 [10:57] <Guest43532> Unable to locate the Java runtime.Error details: Undefined error: 0Filename on disk: Path: .Exists: Directory
#727 [10:57] <Guest43532> still pops up but it let me log in this time
#728 [10:58] <Andrio> Guest43532, did you reinstall the launcher?
#729 [10:58] <Guest43532> should i reinstall
#730 [10:58] <Andrio> Guest43532, yes.
#731 [10:59] <Guest43532> no
#732 [10:59] * maras [webchat@xdsl-78-34-175-251.nc.de] has quit. (Quit: webchat.esper.net)
#733 [11:00] <Guest43532> cant locate java run time
#734 [11:00] <Andrio> Guest43532, let's install Java then
#735 [11:01] * MelkSchudGast [webchat@ip51cf959d.direct-adsl.nl] has joined #minecrafthelp
#736 [11:01] <Guest43532> k
#737 [11:01] <Guest43532> i have thho the link right
#738 [11:01] <MelkSchudGast> ik ben nederlands kan geen maakt dat uit?
#739 [11:02] <MelkSchudGast> als dat uitmaakt wil ik dat graag weten
#740 [11:02] <Guest43532> Unable to locate the Java runtime.Filename on disk: Path: .Exists: Directory
#741 [11:03] <Andrio> Guest43532, the one I gave you?
#742 [11:03] <Guest43532> yep
#743 [11:03] <Guest43532> if u can we can discord
#744 [11:04] <MelkSchudGast> I have a problem with minecraft he crashed very often the last time
#745 [11:04] <MelkSchudGast> My english is not so good i know
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#747 [11:06] * leo is now known as Guest60165
#748 [11:06] <Guest60165> guys i need hlep i jsut bought minecraft doesnt let me login
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#750 [11:10] <Guest60165> guys i need hlep i jsut bought minecraft doesnt let me login
#751 [11:14] * htfdsb [webchat@c-73-215-83-20.hsd1.nj.comcast.net] has joined #minecrafthelp
#752 [11:15] <htfdsb> Minecraft keeps crashing on startup. I have tried updating my video card, and changing the version, but nothing has worked. How do I prevent the game from crashing on startup?
#753 [11:16] <Guest60165> check your java files
#754 [11:17] <htfdsb> I already have the latest version of java
#755 [11:18] * BOOTYHUNTER420 [webchat@143.177.81.228] has joined #minecrafthelp
#756 [11:19] <Guest60165> some files might still be missing ik it weird :s
#757 [11:19] <Guest60165> bro i boguht the game i can't even login what stupid game
#758 [11:20] <BOOTYHUNTER420> Hi, i have a technical problem, At first my game crashed at exit code 5, fixed by driver update. rerun mc to get error code 1 when just loaded in the game, fixed by deleting .minecraft and rerunning but now i keep on getting exit code -1073740940... HELP?
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#763 [11:29] <Bub_and_Spike> Hello, i have been locked out of my account and I have waited for 24 hours to log back in and it has not worked, i have used multiple account on this computer.
#764 [11:29] <Bub_and_Spike> How do i pass this lockout?
#765 [11:29] <Bub_and_Spike> How do i pass this lockout?
#766 [11:29] * techniker [webchat@178.162.203.130] has left #minecrafthelp
#767 [11:29] <guest> Hello, I forgot my security questions and I have received an email to reset the security questions BUT when I clicked on the link to change my security questions It took me to Mojangs site and when I wanted to log in I had to answer the security questions but the problem is. I forgot them.
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#772 [11:42] <Thinknoodles23> Still waiting but ill be patient
#773 [11:45] * Pixelmonking123 [webchat@cpe-76-189-36-73.neo.res.rr.com] has joined #minecrafthelp
#774 [11:46] <Pixelmonking123> hey can somebody help me me and my freind keep having this problem when trying to join a server. internal exception: io.netty.handler.codec.EncoderException: java.lang.RuntimeException: An internal error occured
#775 [11:56] * need_help [webchat@5ac38eae.bb.sky.com] has joined #minecrafthelp
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#778 [12:01] <nishikori98> hello! i just bought my copy of minecraft and the game doesn't let me log in, i can log in the mojang account tho, which problem could it be?
#779 [12:01] <noeman4> Hi there im unable to log into my minecraft account. i bought it before 2012
#780 [12:02] <noeman4> i got an email of my account migration and im unable to login
#781 [12:02] <noeman4> even the reset pasword does not work
#782 [12:02] <noeman4> i wont get an rest password in my email adress
#783 [12:04] * unigma [webchat@cpc152551-live31-2-0-cust332.17-2.cable.virginm.net] has joined #minecrafthelp
#784 [12:04] <need_help> Last night my java which i was playing on went black so i minimised it and tried to close it down, however it didnt let me close it down, i tried to move the java bit to trash through finder, i put just the java section from the folder and moved it to trash. It then said it didnt want to open, when trying to use it, which is understandable. I then
#785 [12:04] <need_help> returned it and tried re running it and the same message was displayed. My error code said it was unable to read java runtime.
#786 [12:04] <Thinknoodles23> Wait you're turn lol
#787 [12:05] <unigma> My minecraft legit just gets stuck on the Mojang Loading screen, always stops at around 3/4 of the bar. Wasn't doing this 3 hours ago but just started doing it now.
#788 [12:05] * MarioBrezanin [webchat@93-136-58-80.adsl.net.t-com.hr] has joined #minecrafthelp
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#790 [12:08] <MarioBrezanin> Dear Mojang, I am unable to login through this computer after I have bought premium account. On the mojang website I can login but on minecraft site I cant. Same is when I want to login through minecraft launcher I can not log in. When I try to login on my phone I can login, and on other computers I can log in on mincraft website. Could you please
#791 [12:08] <MarioBrezanin> help me.
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#794 [12:14] <Bjorn5> Hello?
#795 [12:15] * carladelimon [webchat@static-254-62-230-77.ipcom.comunitel.net] has joined #minecrafthelp
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#797 [12:15] <Knox> Hey. I need information how to rollback from 1.14.3 to 1.14.2.
#798 [12:16] <carladelimon> no puedo iniciar sesion
#799 [12:16] <Bjorn5> Yeah i need help because when i start up my singleplayer world, i can play for 5 seconds and then it crashes. It gives me the message 'not responding' with error code 1
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#802 [12:19] <MarioBrezanin> Dear Mojang, I am unable to login through this computer after I have bought premium account. On the mojang website I can login but on minecraft site I cant. Same is when I want to login through minecraft launcher I can not log in. When I try to login on my phone I can login, and on other computers I can log in on mincraft website. Could you please
#803 [12:19] <MarioBrezanin> help me.
#804 [12:20] <nishikori98> hello! i just bought my copy of minecraft and the game doesn't let me log in, i can log in the mojang account tho, which problem could it be?
#805 [12:21] <MarioBrezanin> I have same problem
#806 [12:21] <MarioBrezanin> On the other computers I can login while on this one I cant
#807 [12:21] <MarioBrezanin> I changed password and nothing happened
#808 [12:21] <Pixelmonking123> hey can somebody help me me and my freind keep having this problem when trying to join a server. internal exception: io.netty.handler.codec.EncoderException: java.lang.RuntimeException: An internal error occured
#809 [12:24] * TheNFC [webchat@ah115.itcomp.pl] has joined #minecrafthelp
#810 [12:24] <TheNFC> Hello
#811 [12:24] <Thinknoodles23> Hello I stopped playing mc around 1.8 and when I came back I longer have a copy of minecraft
#812 [12:25] <Thinknoodles23> And it says error when I try and migrate
#813 [12:25] <Thinknoodles23> and I can only play the demo.
#814 [12:25] * Jamie3 [webchat@cpc88740-wolv19-2-0-cust130.16-1.cable.virginm.net] has joined #minecrafthelp
#815 [12:26] <Jamie3> when i load minecraft it says unable to save download and wont let me play it
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#819 [12:30] <nishikori98> hello! i just bought my copy of minecraft and the game doesn't let me log in, i can log in the mojang account tho, which problem could it be?
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#823 [12:32] <nadia> hello
#824 [12:32] <Thinknoodles23> hello
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#826 [12:32] <nadia> so a while back I purchased Minecraft on a windows computer
#827 [12:33] <nadia> after having issues with my acc i stopped playinh
#828 [12:33] <nadia> playing*
#829 [12:33] <nadia> now I can't even reset the password for it3
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#831 [12:34] <Thinknoodles23> I stopped playing Minecraft around 1.8 and when I came back I apparently don't have a copy of Minecraft anymore. Ive also tried contacting Help on twitter and I sent an email and all ive gotten so far is a bots response. Ive also tried to migrate but it says error even though all of my information is right
#832 [12:35] * Zogglie [webchat@c-71-194-254-133.hsd1.il.comcast.net] has joined #minecrafthelp
#833 [12:36] <Zogglie> Hey so I have an old Minecraft account that has been migrated to a Mojang account but for whatever reason when I log in to the email tied to the account it doesn't show my Minecraft account and says I haven't bought the game yet?
#834 [12:38] * Psymple [webchat@host109-152-183-233.range109-152.btcentralplus.com] has joined #minecrafthelp
#835 [12:38] <Psymple> Hello?
#836 [12:40] <Psymple> I bought Minecraft back in 2011 and at some point my account was migrated over to a Mojang account. I still have the purchase confirmation emails from Minecraft in my email so I know I am using the right email address however when I attempt to use the password reset option the email isn't being sent. Not sure what to do.
#837 [12:42] * mrjesse99 [webchat@ip545613c0.speed.planet.nl] has joined #minecrafthelp
#838 [12:43] <mrjesse99> skyblock sever
#839 [12:43] * mrjesse99 [webchat@ip545613c0.speed.planet.nl] has quit. (Client Quit)
#840 [12:44] <Pixelmonking123> hey can somebody help me me and my freind keep having this problem when trying to join a server. internal exception: io.netty.handler.codec.EncoderException: java.lang.RuntimeException: An internal error occured
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#844 [12:49] <NeedHelp_> hello! i just bought my copy of minecraft and the game doens't let me log, he told me invalid credentials by the way i can log into mojang account, i also try to modify password and the game still not works which problem could it be?
#845 [12:49] <NeedHelp_> hello! i just bought my copy of minecraft and the game doens't let me log, he told me invalid credentials by the way i can log into mojang account, i also try to modify password and the game still not works which problem could it be?
#846 [12:52] * LaRexx [webchat@ip.95.69.246.242.volia.net] has joined #minecrafthelp
#847 [12:53] <LaRexx> hey,i cant log in,even though login and password are correct
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#853 [12:58] <Hannah> Hello, I have bought Minecraft on an old Microsoft email address but they won't let me log into my email to retrieve the game. I have tried many times to access the account but they don't believe it's me trying to access.
#854 [12:58] <Hannah> I don't really want to buy the game again
#855 [12:58] <Guest18849> Is there any way for me to find out the original email used on my minecraft account with only my username and password? I can't even find the transaction ID
#856 [12:58] <Guest18849> Same
#857 [12:59] * andrush5 [webchat@78.84.67.50] has joined #minecrafthelp
#858 [12:59] <andrush5> i cant connect to a friends realm
#859 [12:59] <itsaydoss> is there no way to reset my security questions without access to the email?
#860 [12:59] * LaRexx [webchat@ip.95.69.246.242.volia.net] has quit. (Quit: webchat.esper.net)
#861 [13:00] <Guest18849> Try reseting your ram
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#863 [13:00] <Guest18849> you gotta erase it first then download some more off of google
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#867 [13:01] <Guest54896> everytime other day i log in to minecraft it erases my server list which i have to put it evertime i play again which is very annoying why is it doing this
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#870 [13:04] <david> r
#871 [13:04] * david is now known as Guest73205
#872 [13:05] <Guest73205> Unable to locate the Java runtime. Error details: Undefined error: 0 Filename on disk: Path: .Exists: Directory
#873 [13:05] <Guest73205> ive redownloaded java
#874 [13:05] <Guest73205> and minecraftr
#875 [13:05] <Pixelmonking123> hey can somebody help me me and my freind keep having this problem when trying to join a server. internal exception: io.netty.handler.codec.EncoderException: java.lang.RuntimeException: An internal error occured
#876 [13:05] <Guest73205> i did deleate some java files tho
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#880 [13:18] * pixelmonKing123 [webchat@cpe-76-189-36-73.neo.res.rr.com] has joined #minecrafthelp
#881 [13:19] <HijirikawaNekoNeko> Hi :)
#882 [13:19] <HijirikawaNekoNeko> Excuse me,How can I change my month of bithday ?
#883 [13:20] * mark [webchat@CPEf0f2498cea53-CMf0f2498cea50.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#887 [13:26] * MelkSchudGast [webchat@ip51cf959d.direct-adsl.nl] has joined #minecrafthelp
#888 [13:27] <MelkSchudGast> i have a problem with minecraft
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#890 [13:27] * Drake [webchat@S0106105611b1dcfc.wp.shawcable.net] has joined #minecrafthelp
#891 [13:28] <plantperson_> hello,i have trouble installing Minecraft on my macOS.
#892 [13:30] <plantperson_> I'm getting an error message - unable to start Minecraft, if you are running from a dmg, please drag to applications and try again
#893 [13:30] <MelkSchudGast> my minecraft has crashed quite a lot lately
#894 [13:30] <Drake> Hi, Im just trying to remember my old mojang/minecraft account, I'm kinda bummed that i can't remember it, bought minecraft on xbox 360 and waaaay before on pc, I dont remember when exactly I bought it I just want to try and recover my credentials so i can migrate or whatever, I specifically remember an app screen promting a login each time I playe
#895 [13:30] <Drake> d, so I guess when there was a minecraft app
#896 [13:30] <MelkSchudGast> i playing on windows
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#901 [13:37] * eyedrop [webchat@104-58-139-200.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#902 [13:38] <eyedrop> hello
#903 [13:39] * MelkSchudGast [webchat@ip51cf959d.direct-adsl.nl] has joined #minecrafthelp
#904 [13:39] <mark> I bought minecraft in 2017. trying to download my purchase onto new pc. can't remember password. asked to reset password. it says it sent something to my email to reset it. it has not done this. I have tried this for all my email accounts but still I get no chance to reset password so I can no longer play game. HELP PLEAE!!!
#905 [13:40] <MelkSchudGast> i have a problem with minecraft
#906 [13:40] <MelkSchudGast> My minecraft crashed a lot lately
#907 [13:40] * sgtchuy [webchat@cpe-45-50-26-11.socal.res.rr.com] has joined #minecrafthelp
#908 [13:40] <sgtchuy> yo
#909 [13:40] <MelkSchudGast> i dont know why but it looks not so good
#910 [13:41] <sgtchuy> its not allowing me to login in my password and everything is correct but when i press log in nothing happens
#911 [13:41] <MelkSchudGast> can someone help me with the problem
#912 [13:42] <sgtchuy> same
#913 [13:42] * Mobblowitsch [webchat@p5DEF689F.dip0.t-ipconnect.de] has joined #minecrafthelp
#914 [13:43] <sgtchuy> big sigh
#915 [13:43] * eyedrop [webchat@104-58-139-200.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
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#917 [13:43] <sgtchuy> how do we get help here
#918 [13:51] <sgtchuy> may i please get some help
#919 [13:52] * oefer [webchat@21-97-20-31.ftth.glasoperator.nl] has joined #minecrafthelp
#920 [13:53] <oefer> Is there a way to get past the Parental Fee because i'm older then 13 years old so i don't understand why i need to pay.
#921 [13:53] * ikassab [webchat@rrcs-24-97-206-74.nys.biz.rr.com] has joined #minecrafthelp
#922 [13:54] <ikassab> on mcpe when i want to go on to my realm it will freeze on "building terrain", how do i fix this?
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#924 [13:56] <MelkSchudGast> My minecraft crashed lately quite often since recently i have been bothered by it. i dont know how it comes up but all of sudden it crashed all the time at some times and sometimes not again. I hope you guys can help me with the problem. i play it on a laptop from windwos. i cannot show the crash report because when i press it nothing happens.
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#930 [14:03] <sgtchuy> its not allowing me to login in my password and everything is correct but when i press log in nothing happens
#931 [14:06] * NeedHelp_ [webchat@151.76.147.198] has quit. (Quit: webchat.esper.net)
#932 [14:10] * Max0 [webchat@02dfb8cb.bb.sky.com] has joined #minecrafthelp
#933 [14:11] <Max0> It says I don't own minecraft when I already have it open and just want to change my skin
#934 [14:14] * Hails [webchat@c-67-183-10-68.hsd1.wa.comcast.net] has joined #minecrafthelp
#935 [14:16] * Josef [webchat@185.223.113.31.cl.ipnet.ua] has joined #minecrafthelp
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#937 [14:17] <Josef> Hi i deleted minecraft ,can i d
#938 [14:17] <S34> Hi
#939 [14:17] <S34> on my mojang account it says i claimed my free windows 10 edition, but my launcher still says its java edition
#940 [14:18] <Josef> Can i redownllodet again
#941 [14:18] * Lord_of_Life [~Lord@46.217.166.146] has quit. (Ping timeout: 190 seconds)
#942 [14:18] <Hails> I deleted my email containing my Minecraft account and I didn't realize what I've done until now. Is there any way to recover my Minecraft account and put it on my new email? Also, I haven't played it in years so I forgot my username, and I remember that I have paid stuff in game and I don't want to lose that. And, I'm only here because I'm excited
#943 [14:18] <Hails> to play Minecraft again. Can you please help me?
#944 [14:24] * Lord_of_Life [~Lord@46.217.166.225] has joined #minecrafthelp
#945 [14:26] * Josef [webchat@185.223.113.31.cl.ipnet.ua] has quit. (Quit: webchat.esper.net)
#946 [14:27] <sgtchuy> its not allowing me to login in my password and everything is correct but when i press log in nothing happens
#947 [14:27] <mattym> Hails, Was the account unmigrated, as in you logged in with a username and password instead of email and password?
#948 [14:27] <mattym> sgtchuy, On the website?
#949 [14:28] <sgtchuy> yea
#950 [14:29] <sgtchuy> lol
#951 [14:29] <Hails> I've spent a lot of my time trying everything. I've even tried migrating my account but it always says incorrect
#952 [14:29] <mattym> ??> sgtchuy tools/hjt
#953 [14:29] <Mightyena> sgtchuy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#954 [14:29] <Mightyena> sgtchuy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#955 [14:29] <mattym> Hails, So, you believe it was unmigrated?
#956 [14:30] <Hails> Maybe. I cant remember. It's been a long time
#957 [14:30] <mattym> Hails, You will probably be best suited contacting Mojang support.
#958 [14:30] <mattym> ??> Hails account/send-email
#959 [14:30] <Mightyena> Hails: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#960 [14:30] <Mightyena> Hails: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#961 [14:31] <Hails> Thanks
#962 [14:31] * xone52 [webchat@209-33-48-245.estlcmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#963 [14:32] <xone52> Hey, so I've had Minecraft for a pretty long time now and never swapped over to Mojang. They want to know the email I used for the Minecraft account, but its been so long I don't know it
#964 [14:33] <mattym> xone52, Have you checked in any email account you may have used to see if it has the confirmation emails>
#965 [14:33] <mattym> ?*
#966 [14:35] <xone52> well I have a current email, but ive lost all the information to the account email that I used back then. ive checked to see if there is anything in the current email, but there isnt
#967 [14:36] * Zane_ [webchat@CPEac202e248163-CMac202e248160.cpe.net.fido.ca] has joined #minecrafthelp
#968 [14:36] <Zane_> Hello
#969 [14:36] <mattym> xone52, You know the account email?
#970 [14:36] <Zane_> can I ask questions here?
#971 [14:36] <xone52> ive got no idea what the old email is to the Minecraft account
#972 [14:36] <mattym> xone52, Oh, ok. You will need to contact Mojang.
#973 [14:36] <mattym> ??> xone52 account/send-email
#974 [14:36] <Mightyena> xone52: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#975 [14:36] <Mightyena> xone52: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#976 [14:36] <mattym> Zane_, yes
#977 [14:37] <Zane_> ok
#978 [14:37] <sgtchuy> https://paste.ubuntu.com/p/WyCmWYbKGq/
#979 [14:37] <Zane_> i bought a Mineplex rank but it didn’t show up
#980 [14:37] <sgtchuy> heres the link you wanted
#981 [14:37] <Zane_> my money was taken from my account
#982 [14:37] <mattym> Zane_, Contact Mineplex support.
#983 [14:37] <Zane_> Ok
#984 [14:37] <Zane_> Link?
#985 [14:38] <mattym> Zane_, Sorry not one on hand.
#986 [14:38] <Zane_> thats fine
#987 [14:38] <Zane_> ty
#988 [14:38] * mark [webchat@CPEf0f2498cea53-CMf0f2498cea50.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#989 [14:38] <mattym> ??> sgtchuy info/mcleaks
#990 [14:38] <Mightyena> sgtchuy: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#991 [14:38] <Mightyena> sgtchuy: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#992 [14:38] <Hails> Hey, its me again. Can someone please help me find my username?
#993 [14:38] <mattym> ??> sgtchuy win/hosts/edit
#994 [14:38] <Mightyena> sgtchuy: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#995 [14:38] <Mightyena> sgtchuy: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#996 [14:38] <mattym> Hails, Not something we would be able to do here.
#997 [14:38] <xone52> isn't the transaction id sent to the email that you bought Minecraft on?
#998 [14:39] * Zane_ [webchat@CPEac202e248163-CMac202e248160.cpe.net.fido.ca] has quit. (Client Quit)
#999 [14:39] * PacoP [webchat@customer-201-141-236-213.cablevision.net.mx] has joined #minecrafthelp
#1000 [14:39] <mattym> xone52, Yes, but the form should have a link to other ways you may be able to find that.
#1001 [14:39] * Hails [webchat@c-67-183-10-68.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1002 [14:39] * Ethan [webchat@dsl-208-102-208-2.fuse.net] has joined #minecrafthelp
#1003 [14:40] <PacoP> hi does anyone knows something bout java SE binary?
#1004 [14:41] <mattym> PacoP, Are you experiencing an issue with a freeze or a crash?
#1005 [14:43] <sgtchuy> it says the host is not found
#1006 [14:43] <mattym> sgtchuy, Read the directions again, you may have not done them exactly.
#1007 [14:44] * Crash [webchat@ip68-111-193-94.sd.sd.cox.net] has joined #minecrafthelp
#1008 [14:44] <Crash> game crashes
#1009 [14:46] * sara7 [webchat@c-73-47-211-51.hsd1.ct.comcast.net] has joined #minecrafthelp
#1010 [14:46] <mattym> ??> Crash launcher/log
#1011 [14:46] <Mightyena> Crash: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1012 [14:47] * Crash [webchat@ip68-111-193-94.sd.sd.cox.net] has quit. (Client Quit)
#1013 [14:47] <sara7> after not playing minecraft for a while i went to log in and couldn’t remember the email i used. i know what my username is and i think i know my password.
#1014 [14:48] <mattym> ??> sara7 account/forgot-email
#1015 [14:48] <Mightyena> sara7: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1016 [14:50] * Braden [webchat@108-217-158-135.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1017 [14:51] <sara7> Mightyena after doing that i think the email that i used is the one i no longer have access to
#1018 [14:51] <mattym> ??> sara7 account/send-email
#1019 [14:51] <Mightyena> sara7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1020 [14:51] <Mightyena> sara7: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1021 [14:51] * kat [webchat@cpc95740-bolt17-2-0-cust709.10-3.cable.virginm.net] has joined #minecrafthelp
#1022 [14:52] * Braden [webchat@108-217-158-135.lightspeed.cicril.sbcglobal.net] has quit. (Client Quit)
#1023 [14:52] * drew [webchat@24-236-232-127.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#1024 [14:52] <drew> i want a refund
#1025 [14:52] <mattym> ??> drew account/refund
#1026 [14:52] <Mightyena> drew: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1027 [14:52] * guest [webchat@ip56593d4e.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#1028 [14:52] <sara7> ok thank you Mightyena
#1029 [14:52] * Pixelmonking123 [webchat@cpe-76-189-36-73.neo.res.rr.com] has joined #minecrafthelp
#1030 [14:53] <kat> i bought the game on monday and now cannot log in to play it. i have requested help via the email but recieved nothing
#1031 [14:53] <Pixelmonking123> Hey is the anyone on who can help me
#1032 [14:53] <mattym> kat, What happens when you try to log into it?
#1033 [14:53] * vina [webchat@172-124-234-27.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#1034 [14:54] <PacoP> mattym its freeze and crash, i tried with 1.14 and works, but with 1.14.3 dont
#1035 [14:54] <kat> i get the usernasme or password incorrect message, i have reset the password as advised, waited 24hrs in case i tried to many times and still cannot log in
#1036 [14:54] <mattym> ??> PacoP launcher/log
#1037 [14:54] <Mightyena> PacoP: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1038 [14:54] <vina> i've been trying to log into my mojang/minecraft account for a fairly long time now but im unable to because i cant answer my security questions. i dont have access to the email i used to sign up with minecraft because its really old
#1039 [14:54] * Halli [webchat@nova-157-097-022-150.cpe.nova.is] has joined #minecrafthelp
#1040 [14:54] <mattym> ??> kat tools/hjt
#1041 [14:54] <Mightyena> kat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1042 [14:54] <Mightyena> kat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1043 [14:54] <Pixelmonking123> Hey can someone help me fix this internal exception: io.netty.handler.codec.EncoderException: java.lang.RuntimeException: An internal error occured
#1044 [14:55] <mattym> ??> vina account/send-email
#1045 [14:55] <Mightyena> vina: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1046 [14:55] <Mightyena> vina: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1047 [14:55] <PacoP> its with the load screen
#1048 [14:55] <sgtchuy> thank you very much it works now!!!
#1049 [14:55] <Pixelmonking123> Hey can someone help me fix this internal exception: io.netty.handler.codec.EncoderException: java.lang.RuntimeException: An internal error occured
#1050 [14:55] <vina> minecraft was gifted to meso i dont have the transaction id
#1051 [14:55] <mattym> Pixelmonking123, Please do not repeat yourself
#1052 [14:55] <Halli> hi i am trying to migrate my old minecraft account to a mojang account and i´ve forgotten the email i used does anyone know any way to find the email?
#1053 [14:56] <mattym> vina, Then speak with the person that got it for you.
#1054 [14:56] <mattym> Halli, Have you checked all your old emails for the old confirmation?
#1055 [14:56] * vina [webchat@172-124-234-27.lightspeed.frokca.sbcglobal.net] has quit. (Client Quit)
#1056 [14:57] <Halli> the problem is i have alot of old emails and don´t even know the passwords to 3 of them
#1057 [14:57] <mattym> ??> Halli account/send-email
#1058 [14:57] <Mightyena> Halli: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1059 [14:57] <Mightyena> Halli: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1060 [14:57] <mattym> Pixelmonking123, Is that the full error you are getting?
#1061 [14:57] * drew [webchat@24-236-232-127.dhcp.bycy.mi.charter.com] has quit. (Quit: webchat.esper.net)
#1062 [14:57] * Baghdaddiesi [webchat@host109-149-84-90.range109-149.btcentralplus.com] has joined #minecrafthelp
#1063 [14:57] <Pixelmonking123> yeah my freind is getting it to
#1064 [14:58] <Baghdaddiesi> hi can anyone help me out with a migration issue in pms
#1065 [14:58] <Halli> yeah i sent an email but i´m trying to play with my mates on minecraft realms right now but i can´t play since it isn´t a mojang account
#1066 [14:58] * Pixelmonking123 [webchat@cpe-76-189-36-73.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#1067 [14:58] <mattym> Halli, Yeah, nothing you can do but wait on their reply.
#1068 [14:59] <Baghdaddiesi> anyone?
#1069 [14:59] * Pixelmonking123 [webchat@cpe-76-189-36-73.neo.res.rr.com] has joined #minecrafthelp
#1070 [14:59] <Pixelmonking123> sorry im back
#1071 [15:00] <Pixelmonking123> mattym
#1072 [15:00] <mattym> Baghdaddiesi, We do not help via PM
#1073 [15:00] <Baghdaddiesi> alright, well how can I find the Mojang account attached to a certain Minecraft username?
#1074 [15:00] <mattym> Pixelmonking123, Have you checked to make sure the server you are trying to connect to is online?
#1075 [15:00] <mattym> Baghdaddiesi, Is it your account?
#1076 [15:01] <Baghdaddiesi> yes it is
#1077 [15:01] <Baghdaddiesi> I received an email on Monday saying they had migrated my account to a Mojang account
#1078 [15:01] <Pixelmonking123> mattym yes they even restarted it and other people have had this problem but i cant find a soulition
#1079 [15:01] <mattym> Baghdaddiesi, Was it not migrated by you?
#1080 [15:01] <Baghdaddiesi> I log into that Mojang account. no account has been migrate onto it
#1081 [15:01] * VOLTAGE [webchat@static-71-102-109-251.sctnpa.fios.verizon.net] has joined #minecrafthelp
#1082 [15:01] <Baghdaddiesi> I migrated it myself, I was playing last night
#1083 [15:01] <PacoP> mattym Mightyena https://paste.ubuntu.com/p/GRgFJkVRRs/ here is that thing
#1084 [15:01] <mattym> Pixelmonking123, Have you tested it on a site like https://mcsrvstat.us/
#1085 [15:02] <Baghdaddiesi> playing on realms last night
#1086 [15:02] <mattym> Baghdaddiesi, If you were playing on Realms, then whatever account you are logging in with is the correct migrated one.
#1087 [15:02] <VOLTAGE> Im having a problems with my drivers and im here to see if someone can show me which driver i need to update
#1088 [15:03] <Psymple> Baghdaddiesi I also got a email saying my account had been migrated, but it was a long time ago, and I can't now get any access to it.
#1089 [15:03] <mattym> PacoP, That does not appear to be the full log.
#1090 [15:03] <VOLTAGE> https://paste.ubuntu.com/p/zGvcSQ5hTp/
#1091 [15:03] <Pixelmonking123> mattym it didnt say anything was wrong the is the server ip: wellnested.minehut.gg
#1092 [15:03] <mattym> VOLTAGE, That computer is too old for the game.
#1093 [15:03] <Baghdaddiesi> right but its telling me to buy Minecraft again
#1094 [15:03] <kat> https://paste.ubuntu.com/p/947VgVNRgd/
#1095 [15:03] <VOLTAGE> oh
#1096 [15:03] <Baghdaddiesi> that I don't own it, yet I do own it and last night I was playing on it. very confused.
#1097 [15:03] <VOLTAGE> is their anyway i can fix that
#1098 [15:04] * marco [webchat@d47-69-216-80.try.wideopenwest.com] has joined #minecrafthelp
#1099 [15:04] <PacoP> mattym its all it apears in the "new" window :c
#1100 [15:04] <mattym> Pixelmonking123, Have the owner contact their server host.
#1101 [15:04] <mattym> PacoP, Make sure you read all the instructions that were linked.
#1102 [15:04] <Pixelmonking123> ok ill try
#1103 [15:04] <Pixelmonking123> thx
#1104 [15:05] <mattym> Baghdaddiesi, Are you sure you are still logged into the correct account>
#1105 [15:05] <marco> so I just registered my account because im trying to buy the game. the problem here is that when I go into logging in to the account it does nothing when I click log in. as if the website is frozen.
#1106 [15:05] <Baghdaddiesi> I received the email saying I migrated the account on my email. I then use that email to log in and there's nothing attatched
#1107 [15:05] * Pixelmonking123 [webchat@cpe-76-189-36-73.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#1108 [15:05] * sgtchuy [webchat@cpe-45-50-26-11.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1109 [15:05] <PacoP> ill try again :c
#1110 [15:05] <Baghdaddiesi> no account there
#1111 [15:06] <Baghdaddiesi> and trying to get me to rebuy minecraft
#1112 [15:06] <Baghdaddiesi> and I cant even select my old username because it's 'unavailable' a.k.a it exists elsewhere
#1113 [15:06] <marco> but im able to log in on my phone. anyone have any idea?
#1114 [15:07] <PacoP> mattym https://paste.ubuntu.com/p/BfX5G29XK6/
#1115 [15:07] * Max0 [webchat@02dfb8cb.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1116 [15:07] <mattym> ??> marco info/mcleaks
#1117 [15:07] <Mightyena> marco: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1118 [15:07] <Mightyena> marco: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1119 [15:08] <mattym> ??> marco win/hosts/edit
#1120 [15:08] <Mightyena> marco: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1121 [15:08] <Mightyena> marco: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1122 [15:08] <mattym> ??> PacoP win/dxdiag
#1123 [15:08] <Mightyena> PacoP: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1124 [15:09] <Baghdaddiesi> so my mojang account doesn't have my Minecraft account on it
#1125 [15:09] <Baghdaddiesi> any way to reverse engineer and find the email for my Minecraft account?
#1126 [15:10] <mattym> Baghdaddiesi, So it stopped working after you got the email?
#1127 [15:10] <marco> thank you Mightyena. ill try that
#1128 [15:10] <Baghdaddiesi> It just stopped working this morning
#1129 [15:11] <Baghdaddiesi> I migrated the account on Monday, had no issues playing it then and Tuesday
#1130 [15:11] * JustSayRodSpam [webchat@254.red-2-142-29.dynamicip.rima-tde.net] has joined #minecrafthelp
#1131 [15:11] <Baghdaddiesi> then today my login details aren't in the launcher and I try and log in and it just doesn't work
#1132 [15:11] <mattym> Baghdaddiesi, So last night you were logged in with the email you are now and it was working?
#1133 [15:11] <Baghdaddiesi> yes
#1134 [15:11] <mattym> Baghdaddiesi, Lets try one thing.
#1135 [15:11] <mattym> ??> Baghdaddiesi win/reinst
#1136 [15:11] <Mightyena> Baghdaddiesi: You may need to reinstall the locally installed files that Minecraft puts into place.
#1137 [15:11] <Mightyena> Baghdaddiesi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1138 [15:11] <Baghdaddiesi> I get through and log in now but it only allows me to use the demo thing
#1139 [15:12] <Baghdaddiesi> is there a Mac solution for that mightyena?
#1140 [15:12] <mattym> ??> Baghdaddiesi mac/reinst/manual
#1141 [15:12] <Mightyena> Baghdaddiesi: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#1142 [15:12] <Mightyena> Baghdaddiesi: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#1143 [15:13] <JustSayRodSpam> Hi I bought minecraft many years ago and now I'm back and it says I did not buy it
#1144 [15:14] <mattym> JustSayRodSpam, Did you ever migrate the account?
#1145 [15:14] <PacoP> Mightyena mattym https://paste.ubuntu.com/p/VFYjqGQ8CF/ somethings are in spanish cause im mexican, sorry
#1146 [15:14] <JustSayRodSpam> I don't know
#1147 [15:15] <JustSayRodSpam> How I can know it?
#1148 [15:15] <mattym> PacoP, Lets see if a driver update helps, Download and Install the file from this page https://www.geforce.com/drivers/results/148584
#1149 [15:15] <mattym> JustSayRodSpam, Do you remember what your username should be?
#1150 [15:16] * Halli [webchat@nova-157-097-022-150.cpe.nova.is] has quit. (Quit: webchat.esper.net)
#1151 [15:16] <JustSayRodSpam> I think it was JustSayRodSpam
#1152 [15:16] <kat> the web page also when clicking log in does nothing?
#1153 [15:17] * Dry [webchat@118-235-137-216.mtaonline.net] has joined #minecrafthelp
#1154 [15:17] <mattym> ??> kat info/mcleaks
#1155 [15:17] <Mightyena> kat: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1156 [15:17] <Mightyena> kat: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1157 [15:17] <mattym> ??> kat win/hosts/edit
#1158 [15:17] <Mightyena> kat: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1159 [15:17] <Mightyena> kat: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1160 [15:18] <Dry> I have a problem where I get the error "java.io.IOException: An existing connection was forcibly closed by the remote host."
#1161 [15:18] <Baghdaddiesi> no luck it still only allows me to play the demo
#1162 [15:18] <mattym> JustSayRodSpam, Are you sure you are logging in with the correct email and password?
#1163 [15:18] <Baghdaddiesi> how can I find the email attached to a certain Minecraft account?
#1164 [15:18] <mattym> Baghdaddiesi, Thats odd.
#1165 [15:18] <JustSayRodSpam> No
#1166 [15:19] <mattym> Baghdaddiesi, You cannot. You will need to contact Mojang support.
#1167 [15:19] <mattym> ??> Baghdaddiesi account/send-email
#1168 [15:19] <Mightyena> Baghdaddiesi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1169 [15:19] <Mightyena> Baghdaddiesi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1170 [15:19] <mattym> ??> JustSayRodSpam account/forgot-email
#1171 [15:19] <Mightyena> JustSayRodSpam: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1172 [15:19] * jix8 [webchat@76-247-29-118.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1173 [15:19] <jix8> hello
#1174 [15:20] <kat> ok then what do i do with that
#1175 [15:20] <JustSayRodSpam> I have changed the passsword today but I when i log in with my emailandmy password it says that I haven't bough it
#1176 [15:20] <mattym> kat, Read through ALL of what Mightyena wrote to you.
#1177 [15:20] * Adolfo [webchat@99-109-101-227.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1178 [15:20] <Adolfo> hey
#1179 [15:21] * TheRedUnicorn246 [webchat@107-178-15-242.ptr.nxlink.com] has joined #minecrafthelp
#1180 [15:21] <jix8> ok so I bought Minecraft a couple of months ago and refunded it, now I cant buy it or play the demo, how do I fix?
#1181 [15:21] <TheRedUnicorn246> #minecrafthelp
#1182 [15:21] * Adolfo [webchat@99-109-101-227.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#1183 [15:22] <TheRedUnicorn246> everytime i try to log in it says username or password is wrong, i tried resseting passwords and everything
#1184 [15:22] <JustSayRodSpam> Mightyena I've already done it
#1185 [15:24] <mattym> TheRedUnicorn246, You were able to set a new password?
#1186 [15:24] * jix8 [webchat@76-247-29-118.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#1187 [15:24] * TheRedUnicorn246 [webchat@107-178-15-242.ptr.nxlink.com] has quit. (Client Quit)
#1188 [15:24] <PacoP> mattym Mightyena i already had it, the version is the most recent
#1189 [15:24] <mattym> PacoP, No it was not
#1190 [15:25] <PacoP> but the app said that :o :c
#1191 [15:26] <Baghdaddiesi> is it because I downloaded the mincemeat free trial maybe
#1192 [15:26] <JustSayRodSpam> I have changed the passsword today but I when i log in with my email and my password it says that I haven't bough it
#1193 [15:26] <Baghdaddiesi> which ran out, but even so, I still cant access my original min craft account
#1194 [15:26] <mattym> PacoP, Oh, wait, do you do your dates day/month/year?
#1195 [15:27] <PacoP> yes
#1196 [15:27] <mattym> JustSayRodSpam, Then that may not be the right email.
#1197 [15:27] <mattym> JustSayRodSpam, It could just be another email with a Mojang account.
#1198 [15:27] <PacoP> oh shut, i forgot tp say that, sorry hehehe
#1199 [15:27] <mattym> Baghdaddiesi, No, the demo and game are the same launcher.
#1200 [15:27] <JustSayRodSpam> I don't have more emails
#1201 [15:27] <mattym> PacoP, Ok then its probably up to date.
#1202 [15:28] <mattym> ??> PacoP win/reing
#1203 [15:28] <mattym> ??> PacoP win/reins
#1204 [15:28] <mattym> ??> PacoP win/reinst
#1205 [15:28] <Mightyena> PacoP: You may need to reinstall the locally installed files that Minecraft puts into place.
#1206 [15:28] <Mightyena> PacoP: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1207 [15:28] * marco [webchat@d47-69-216-80.try.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#1208 [15:28] <JustSayRodSpam> I have check all of them and this is the only one wich has a mojang account
#1209 [15:28] * Paradis [webchat@179-36-95-209.speedy.com.ar] has joined #minecrafthelp
#1210 [15:28] * kat [webchat@cpc95740-bolt17-2-0-cust709.10-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1211 [15:28] <mattym> JustSayRodSpam, Then you will need to contact Mojang support.
#1212 [15:28] * Paradis [webchat@179-36-95-209.speedy.com.ar] has quit. (Client Quit)
#1213 [15:28] <mattym> ??> JustSayRodSpam account/send-email
#1214 [15:28] <Mightyena> JustSayRodSpam: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1215 [15:28] <Mightyena> JustSayRodSpam: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1216 [15:28] * ProfChaosLBS [webchat@ool-182f23b2.dyn.optonline.net] has joined #minecrafthelp
#1217 [15:29] <VOLTAGE> i have a 2010 computer and yet i cant run minecraft because of some opengl i was hoping some can help me
#1218 [15:29] <ProfChaosLBS> Hello! About a month ago me and a few friends started playing on a localhost Minecraft server that I created. I had no issues with it and everyone could connect fine up until this point. We wanted to reset the world as we weren't very happy with it. I deleted the World file in the server folder because I read to do so online. Now no-one can connect
#1219 [15:29] <ProfChaosLBS> , even though when I run the server it says a world has been generated and everything in the folder looks to be fine.
#1220 [15:30] <mattym> VOLTAGE, I told you, the computer is too old. You are gonna need a newer one.
#1221 [15:30] <mattym> ProfChaosLBS, What error do they get?
#1222 [15:30] <ProfChaosLBS> One sec
#1223 [15:31] <VOLTAGE> in which way is it to old because i have a much older computer that can run it just fine
#1224 [15:31] <ProfChaosLBS> It just says Connecting to Server but never actually connects
#1225 [15:31] <mattym> VOLTAGE, I doubt the other computer is older.
#1226 [15:31] * Baghdaddiesi [webchat@host109-149-84-90.range109-149.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1227 [15:31] <ProfChaosLBS> oh nvm
#1228 [15:31] <PacoP> erase everything except "saves", right? Mightyena
#1229 [15:31] <VOLTAGE> but is there anyway i can force it to run
#1230 [15:32] <mattym> PacoP, Yes
#1231 [15:32] <mattym> VOLTAGE, No
#1232 [15:32] <ProfChaosLBS> io.netty.channel.Abstractchannel$AnnotatedConnectEception: Connection timed out: no further info
#1233 [15:32] <PacoP> okay, thnx
#1234 [15:33] <mattym> ProfChaosLBS, Now, when you say localhost, is everone on the same internet, or are you port forwarded and the other people somewhere else?
#1235 [15:33] <ProfChaosLBS> I port fowarded it
#1236 [15:33] * Juanan743 [webchat@static.215.7.0.81.ibercom.com] has joined #minecrafthelp
#1237 [15:33] <Juanan743> Hello, I have a problem with my gift code
#1238 [15:35] * VOLTAGE [webchat@static-71-102-109-251.sctnpa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1239 [15:35] <mattym> ProfChaosLBS, Are you in the chat currently on the host computer?
#1240 [15:35] <Juanan743> Some years before I bought minecraft in java edition, now I have a new computer and I want java for windows 10
#1241 [15:35] <ProfChaosLBS> Yep
#1242 [15:35] <mattym> ??> ProfChaosLBS tools/hjt
#1243 [15:35] <Mightyena> ProfChaosLBS: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1244 [15:35] <Mightyena> ProfChaosLBS: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1245 [15:36] <ProfChaosLBS> What is that going to do?
#1246 [15:36] * Joel [webchat@static-71-102-109-251.sctnpa.fios.verizon.net] has joined #minecrafthelp
#1247 [15:36] <mattym> ProfChaosLBS, It gets a list of programs running on the PC, so we can rule out anything else causing an issue.
#1248 [15:37] * Joel is now known as Guest85248
#1249 [15:37] <mattym> ProfChaosLBS, Something we need to check for with that error.
#1250 [15:37] <Juanan743> The other day I enter the code but I cancelled because I didn't want to download it at that moment, but now I want, but It says that I already enter that code. What can I do?
#1251 [15:37] <PacoP> Mightyena mattym i did it and open the menu, but stoped working while loads realms
#1252 [15:38] <mattym> Juanan743, Log into the Microsoft/Windows Store app on the computer with the Microsoft account you began to redeem it with.
#1253 [15:38] <mattym> Juanan743, Check to see if you can download it via the app there.
#1254 [15:38] <mattym> PacoP, Does it have any issue with a single player world?
#1255 [15:39] <ProfChaosLBS> https://paste.ubuntu.com/p/QN5qbPyfvG/
#1256 [15:40] <Guest85248> My minecraft wont run https://paste.ubuntu.com/p/zGvcSQ5hTp/
#1257 [15:40] * JustSayRodSpam [webchat@254.red-2-142-29.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#1258 [15:40] <mattym> ProfChaosLBS, Yeah, not seeing anything that would cause an issue there. And you said you were able to connect fine locally right?
#1259 [15:41] * Harry3 [webchat@host109-149-204-160.range109-149.btcentralplus.com] has joined #minecrafthelp
#1260 [15:41] <mattym> !ban Guest85248 You were already told what you had to do.
#1261 [15:41] <ProfChaosLBS> When I put localhost as the server address yes it works
#1262 [15:41] <ProfChaosLBS> I can't think of anything I did besides to delete the World folder, but another one generated
#1263 [15:41] * luke [webchat@mobile-107-77-221-149.mobile.att.net] has joined #minecrafthelp
#1264 [15:41] <Harry3> I have Minecraft Windows 10 on Xbox, any chance of me getting it on PC?
#1265 [15:42] * Guest85248 [webchat@static-71-102-109-251.sctnpa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1266 [15:42] <Psymple> I wrote at 18:40 but haven't received a response yet at 21:41. Did I miss it or have I been missed? :O
#1267 [15:42] <luke> i have proof of purchase of minecraft on pc from 2012 but my original account isnt found
#1268 [15:42] <mattym> Harry3, If you buy it.
#1269 [15:42] <mattym> ??> luke account/send-email
#1270 [15:42] <Mightyena> luke: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1271 [15:42] <Mightyena> luke: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1272 [15:43] <mattym> Psymple, Can you restate your issue?
#1273 [15:43] <Psymple> mattym I bought Minecraft back in 2011 and at some point my account was migrated over to a Mojang account. I still have the purchase confirmation emails from Minecraft in my email so I know I am using the right email address however when I attempt to use the password reset option the email isn't being sent. Not sure what to do.
#1274 [15:43] <mattym> ProfChaosLBS, Ok, well that measn the world is in fact working, and nothing on your end seems to be the issue.
#1275 [15:43] <mattym> ProfChaosLBS, Unfortunately with a timeout error, all the leaves is a network issue.
#1276 [15:44] <mattym> ProfChaosLBS, You can check with your ISP to see if there are any issues, but if not, then its out of your control and may or may not work from time to time.
#1277 [15:44] <mattym> Psymple, Did you migrate it yourself?
#1278 [15:44] <Psymple> mattym No
#1279 [15:45] <ProfChaosLBS> The server was working okay 5 minutes before I deleted the world, but as soon as I deleted it it stopped working
#1280 [15:45] <PacoP> mattym it stops working with mojang window
#1281 [15:45] <ProfChaosLBS> I'm not really sure it's a network thing, I think it may be on my end
#1282 [15:46] <ProfChaosLBS> And it hasn't\ been up for about a week, I haven't put time into fixing it until now, but I have ran it periodically
#1283 [15:46] <mattym> ProfChaosLBS, I am willing to bet its coincidence. The world itself its working, and a timeout just means they are not making a stable connection.
#1284 [15:46] <mattym> ProfChaosLBS, That really only leaves a network issue.
#1285 [15:46] <ProfChaosLBS> Okay thank you
#1286 [15:46] <mattym> ??> PacoP av/adwcleaner
#1287 [15:46] <Mightyena> PacoP: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1288 [15:46] <Mightyena> PacoP: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1289 [15:46] <mattym> ??> Psymple account/send-email
#1290 [15:46] <Mightyena> Psymple: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1291 [15:46] <Mightyena> Psymple: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1292 [15:47] <ProfChaosLBS> Is there anything I can do to fix the network or at least see if thats the root of the issue?
#1293 [15:47] * PacoP [webchat@customer-201-141-236-213.cablevision.net.mx] has quit. (Quit: webchat.esper.net)
#1294 [15:48] <Psymple> Psymple was the Account and h3ym4x@hotmail.com was the send-email.
#1295 [15:48] <Psymple> mattym Psymple was the Account and h3ym4x@hotmail.com was the send-email.
#1296 [15:48] <ProfChaosLBS> The world file keeps disappearing and appearing periodically and I'm not really sure why
#1297 [15:49] <ProfChaosLBS> Like now its gone, but 5 minutes ago it was there
#1298 [15:50] <mattym> Psymple, Read waht Mightyena sent you.
#1299 [15:50] <mattym> ProfChaosLBS, Was it running?
#1300 [15:50] * PacoP [webchat@customer-201-141-236-213.cablevision.net.mx] has joined #minecrafthelp
#1301 [15:50] <ProfChaosLBS> Nope
#1302 [15:50] <PacoP> hi i returned Mightyena
#1303 [15:51] <ProfChaosLBS> Ill try running it and see if it appears
#1304 [15:51] <mattym> ProfChaosLBS, Hmmm, try renaming the world in the server.properties file so it makes a completely new one on its own.
#1305 [15:51] <PacoP> and found 0 problems the thing :c
#1306 [15:51] <mattym> PacoP, Try running the game gain.
#1307 [15:51] <ProfChaosLBS> Sorry I'm horrible with tech stuff, where is that?
#1308 [15:52] <ProfChaosLBS> Nvm
#1309 [15:53] <ProfChaosLBS> It says I don't have any application to open it on, is there somethign I can download on the Windows store?
#1310 [15:53] <mattym> ProfChaosLBS, To open what?
#1311 [15:53] * Psymple [webchat@host109-152-183-233.range109-152.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1312 [15:53] <ProfChaosLBS> server.properties
#1313 [15:53] <mattym> ProfChaosLBS, The server.properties should be openable as a text file, try opening it with notepad
#1314 [15:53] <ProfChaosLBS> It wont allow me to do that for some reason
#1315 [15:54] <ProfChaosLBS> I feel like I've opened these files with notepad before, I'm not sure why it wont let me now
#1316 [15:54] <PacoP> the menu works, but still crashing with realms :c
#1317 [15:54] <ProfChaosLBS> And I had notepad open a few mintes ago for something else so I know I didnt delete it
#1318 [15:54] <mattym> ProfChaosLBS, You may want to see if a fresh setup works. Drop the server.jar in a new folder, and let it recreate everything.
#1319 [15:54] <ProfChaosLBS> Wait I got it
#1320 [15:55] <mattym> PacoP, Lets see if the crash is any different
#1321 [15:55] <ProfChaosLBS> How do I do that Im a little confused
#1322 [15:55] <mattym> ??> PacoP launcher/log
#1323 [15:55] <Mightyena> PacoP: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1324 [15:55] <ProfChaosLBS> In server properties it says server-ip=
#1325 [15:56] <ProfChaosLBS> theres no IP listed there could that be part of the issue?
#1326 [15:56] <mattym> ProfChaosLBS, Make a new folder, copy the server.jar file to it. Double click it, it will make new files. Where you can see if you are able to edit that server.properties file
#1327 [15:56] <mattym> ProfChaosLBS, That should be blank
#1328 [15:56] <ProfChaosLBS> Oh okay
#1329 [15:56] * k45k [webchat@ip70-178-14-15.ks.ks.cox.net] has joined #minecrafthelp
#1330 [15:56] <k45k> I've tried resetting password, sending emails to all my old accounts and suddenly my minecraft accoutn just doesnt exist under my email
#1331 [15:57] <PacoP> https://paste.ubuntu.com/p/BHYjwr3pNQ/ mattym Mightyena
#1332 [15:57] <ProfChaosLBS> Do I want a new folder in my minecraft server folder, or a completley new one?
#1333 [15:57] <mattym> ProfChaosLBS, In the new folder, set everything up, and try to launch the server there, see if that effects the connection issues.
#1334 [15:57] <k45k> My last login was around 2017 with this email
#1335 [15:57] <k45k> suddenly I have no info in my email about the account and it no longer exist
#1336 [15:57] <mattym> ProfChaosLBS, Completely new folder
#1337 [15:57] <k45k> Whenever i login it just tells me to buy new minecraft account
#1338 [15:57] <k45k> Did somebody steal my account in the background and just transfer emails?
#1339 [15:57] <mattym> ??> k45k account/send-email
#1340 [15:57] <Mightyena> k45k: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1341 [15:57] <Mightyena> k45k: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1342 [15:58] <k45k> I've emailed them four weeks ago and they ignored me
#1343 [15:58] <k45k> 4th email I've sent
#1344 [15:58] <mattym> PacoP, Are you using any programs with an ingame overlay?
#1345 [15:58] <mattym> k45k, See the second link Mightyena gave you.
#1346 [15:58] <ProfChaosLBS> Should I delete the Minecraft Server folder that already exists?
#1347 [15:58] <mattym> ProfChaosLBS, Not yet.
#1348 [15:59] <mattym> ProfChaosLBS, If the new one works, and you have nothing important saved there, then yes. You may also want to copy your batch/script file for the server startup if you dont know how to make a new one.
#1349 [16:00] <PacoP> mattym idk, all i use while playing is discord, sometimes spotify and chrome
#1350 [16:00] <mattym> PacoP, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#1351 [16:00] <ProfChaosLBS> is the batch/script thing the one that says Run?
#1352 [16:00] <mattym> ProfChaosLBS, Yes probably
#1353 [16:00] <ProfChaosLBS> Sorry I'm really bad with computers I used a youtube tutorial to make this thing
#1354 [16:01] <ProfChaosLBS> Okay I have both the Server.jar file and the thing that says Run
#1355 [16:01] <ProfChaosLBS> should I press run in the new file and see what happens?
#1356 [16:02] <mattym> ProfChaosLBS, No, first time, you probably need to double click the jar
#1357 [16:02] <ProfChaosLBS> okay gotcha
#1358 [16:02] <mattym> ProfChaosLBS, It will make new files, and the eula text file you need to edit
#1359 [16:02] <ProfChaosLBS> Okay it made the files
#1360 [16:02] <mattym> ProfChaosLBS, After that first time, the run will be fine
#1361 [16:02] <ProfChaosLBS> what do I edit in the eula?
#1362 [16:02] * Toby [webchat@84.70.32.181] has joined #minecrafthelp
#1363 [16:02] <ProfChaosLBS> nvm
#1364 [16:03] <ProfChaosLBS> false to true
#1365 [16:03] <PacoP> it worked mattym
#1366 [16:03] <ProfChaosLBS> Okay I edited and saved the eula im going to run it
#1367 [16:03] <PacoP> illy, thnx!!!!
#1368 [16:03] <ProfChaosLBS> And I can run it while the other Folder still exists, correct?
#1369 [16:03] <mattym> ProfChaosLBS, As long as that server is not still running.
#1370 [16:04] <ProfChaosLBS> Cool thanks
#1371 [16:04] * PacoP [webchat@customer-201-141-236-213.cablevision.net.mx] has quit. (Quit: webchat.esper.net)
#1372 [16:04] * Shez787 [webchat@d198-166-72-86.abhsia.telus.net] has joined #minecrafthelp
#1373 [16:05] <ProfChaosLBS> it seems a little stuck, but Im not sure if its just slow bc its the first time
#1374 [16:05] <ProfChaosLBS> Its at Loaded 811 advancements and wont go beyond that
#1375 [16:05] <mattym> ProfChaosLBS, First world build takes longer
#1376 [16:05] <ProfChaosLBS> Okay thank you
#1377 [16:05] <Toby> Hello, first time here so im not sure what happens, but i am having issues with migrating my account as i have forgotten the orginal email which i used and i cannot do anything which the site says as it requires a transaction ID which i need an email for. i know my orginal account username and password. Any help is appriciated.
#1378 [16:06] <mattym> ??> Toby account/trans-id
#1379 [16:06] <Mightyena> Toby: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1380 [16:06] <mattym> ??> Toby mojang/email
#1381 [16:06] <Mightyena> Toby: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1382 [16:06] <Mightyena> Toby: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1384 [16:06] * Happyface [webchat@i59F6780F.versanet.de] has joined #minecrafthelp
#1385 [16:06] <ProfChaosLBS> I know its supposed to be a little slow but nothings happening
#1386 [16:07] <mattym> ProfChaosLBS, Are you sure you completely stopped and closed out the other server?
#1387 [16:07] <Shez787> I have just bought Minecraft and as I'm trying to login to the launcher it is saying invalid username or password. I have used the password to log on to the website so I know it works. I have already waited 24 hours as the website said but it still doesn't work. Any ideas?
#1388 [16:07] <ProfChaosLBS> its going nevermind
#1389 [16:07] <ProfChaosLBS> I just have to be more patient :)
#1390 [16:08] <mattym> Shez787, Which website worked?
#1391 [16:08] <Toby> i have already tried everything that the site suggests, i have also emailed mojang i was just wondering if you guys could help me as it'd be much faster
#1392 [16:08] <Juanan743> Hello, I have a problem with my gift code
#1393 [16:08] <Shez787> The official minecraft website
#1394 [16:08] <mattym> Shez787, Are you currently able to login to that page from the computer?
#1395 [16:08] <ProfChaosLBS> Still have that connection timed out thing, I guess it is a network problem
#1396 [16:08] <mattym> Toby, We cannot.
#1397 [16:08] <Toby> My bad
#1398 [16:08] <Shez787> Not on PC just on phone
#1399 [16:09] <Toby> thanks for trying
#1400 [16:09] <Juanan743> Some years before I bought minecraft in java edition, now I have a new computer and I want minecraft for windows 10
#1401 [16:09] <ProfChaosLBS> Thanks for your help though
#1402 [16:09] <mattym> ProfChaosLBS, Yeah, talk with your Internet Provider to see if there are any known issues.
#1403 [16:09] <Juanan743> The other day I enter the code but I cancelled because I didn't want to download it at that moment, but now I want, but It says that I already enter that code. What can I do?
#1404 [16:09] <mattym> ProfChaosLBS, Otherwise its out of your control.
#1405 [16:09] <ProfChaosLBS> Okay, is there any way it can fix itself?
#1406 [16:09] <mattym> Juanan743, Did you try what I said?
#1407 [16:09] <Juanan743> yes
#1408 [16:09] * Happyface [webchat@i59F6780F.versanet.de] has quit. (Client Quit)
#1409 [16:09] <mattym> ProfChaosLBS, Yeah, it could be network traffic related, so it may work at another time, may cut out again. Its not a precise issues.
#1410 [16:10] <Juanan743> there is a blue bottom that says purchase
#1411 [16:10] <Shez787> I can login on phone but not pc
#1412 [16:10] <mattym> Juanan743, Then you will need to contact Xbox Live support.
#1413 [16:10] <ProfChaosLBS> okay thank you
#1414 [16:10] <Juanan743> I send an email to mojang
#1415 [16:10] * ProfChaosLBS [webchat@ool-182f23b2.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1416 [16:10] <Juanan743> Is that right?
#1417 [16:11] <mattym> Juanan743, They should point you the right way.
#1418 [16:11] <mattym> ??> Shez787 tools/hjt
#1419 [16:11] <Mightyena> Shez787: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1420 [16:11] <Mightyena> Shez787: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1421 [16:11] * ykraft [webchat@b1c20d5b.virtua.com.br] has joined #minecrafthelp
#1422 [16:11] <ykraft> hello
#1423 [16:12] <Juanan743> Ok, so I can't do anything else can't I?
#1424 [16:12] <mattym> Juanan743, Not till they respond.
#1425 [16:13] <Shez787> https://paste.ubuntu.com/p/smffDdHY6T/
#1426 [16:13] <mattym> ??> Shez787 info/mcleaks
#1427 [16:13] <Mightyena> Shez787: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1428 [16:13] <Mightyena> Shez787: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1429 [16:13] <Juanan743> It takes a long time?
#1430 [16:13] <ykraft> I lost access to my account email, what can I do to recover access to my account, the email I used now became paid and as I had not accessed for a long time, I can not remember the security issues
#1431 [16:13] <mattym> ??> Shez787 win/hosts/edit
#1432 [16:13] <Mightyena> Shez787: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1433 [16:13] <Mightyena> Shez787: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1434 [16:14] <mattym> Juanan743, Not sure for that type of issue.
#1435 [16:14] <mattym> ??> ykraft account/send-email
#1436 [16:14] <Mightyena> ykraft: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1437 [16:14] <Mightyena> ykraft: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1438 [16:14] <Juanan743> Ok brother, thank you very much men
#1439 [16:14] <Juanan743> I really appreciate
#1440 [16:16] * Juanan743 [webchat@static.215.7.0.81.ibercom.com] has quit. (Quit: webchat.esper.net)
#1441 [16:17] <Shez787> If there anything I need to do after opening the Hosts file in notes
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#1443 [16:17] * Toby [webchat@84.70.32.181] has quit. (Quit: webchat.esper.net)
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#1446 [16:17] * Argonaut [webchat@46-116-70-218.bb.netvision.net.il] has joined #minecrafthelp
#1447 [16:18] <Shez787> Is there anything I need to do after opening the Hosts file in notes
#1448 [16:19] * TangoMango20 [webchat@dynamic-190-11-77-61.supernet.com.bo] has joined #minecrafthelp
#1449 [16:19] <Argonaut> I cant log in to minecraft, i've tried changing my password several times and even my email but I still cant log in, can anyone help?
#1450 [16:20] <mattym> Shez787, Do what Mightyena said to do there.
#1451 [16:21] <mattym> Argonaut, Were you able to set a new password?
#1452 [16:21] <Argonaut> yes and im able to log in to mojang
#1453 [16:21] * Bleep420 [webchat@host-197.44.122.205-static.tedata.net] has joined #minecrafthelp
#1454 [16:21] <Bleep420> sup
#1455 [16:21] <Argonaut> I cant into minecraft and the minecraft webstite
#1456 [16:21] <Bleep420> same
#1457 [16:21] <Argonaut> website*
#1458 [16:21] <mattym> Argonaut, What does it say when you attempt to on either?
#1459 [16:22] <Shez787> Do yo mind resending that message, I accidentally re-loaded the page
#1460 [16:22] <Argonaut> on the website it doesnt say anything and on minecraft it says "invalid username and password"
#1461 [16:22] <Bleep420> ^same
#1462 [16:22] <Bleep420> ive waited 3 days
#1463 [16:22] <Argonaut> invalid username or password*
#1464 [16:23] <mattym> Shez787 Argonaut and Bleep420, follow the info below
#1465 [16:23] <mattym> ?? info/mcleaks
#1466 [16:23] <Mightyena> info/mcleaks: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1467 [16:23] <Mightyena> info/mcleaks: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1468 [16:23] <Bleep420> and yes i did try changing my password
#1469 [16:23] <mattym> ?? win/hosts/edit
#1470 [16:23] <Mightyena> win/hosts/edit: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1471 [16:23] <Mightyena> win/hosts/edit: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1472 [16:27] <Bleep420> damn u can get accounts that ez?
#1473 [16:27] <Bleep420> i never used and account generator
#1474 [16:27] <Bleep420> any*
#1475 [16:27] <Shez787> Okay thank you
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#1477 [16:28] <Bleep420> help?
#1478 [16:28] <Bleep420> #minecrafthelp
#1479 [16:29] * Bleep420 [webchat@host-197.44.122.205-static.tedata.net] has quit. (Quit: webchat.esper.net)
#1480 [16:29] * Bleep420 [webchat@host-197.44.122.205-static.tedata.net] has joined #minecrafthelp
#1481 [16:30] <Bleep420> yo
#1482 [16:30] <Bleep420> cant login while im sure of email and password
#1483 [16:30] * corban [webchat@173-31-234-129.client.mchsi.com] has joined #minecrafthelp
#1484 [16:30] <Bleep420> it says invalid even after i changed it
#1485 [16:30] <Argonaut> thank you
#1486 [16:30] * Argonaut [webchat@46-116-70-218.bb.netvision.net.il] has quit. (Quit: webchat.esper.net)
#1487 [16:31] <Bleep420> i waited 3 days
#1488 [16:31] <Bleep420> still nothing
#1489 [16:31] <corban> hey i would like to know if mojang has the power to change or help my problem
#1490 [16:31] * Markustievs [webchat@91.105.81.210] has joined #minecrafthelp
#1491 [16:32] <corban> i bought the wrong minecraft and i was going to see if they could refund or change my game
#1492 [16:32] * Ethan [webchat@dsl-208-102-208-2.fuse.net] has quit. (Quit: webchat.esper.net)
#1493 [16:33] <Markustievs> Hello, i have a problem. When i try to log in to my minecraft server, it shows "connecting to the server" for a while but then it shows "io.netty.channel.abstractchannel$annotatedconnectexception connection refused no further information" . Only can't connect to my server. Can connect to other servers.
#1494 [16:39] <TangoMango20> hey i have technical issues playng mincraft because , when im playng suddenly the screen goes all green without message and im pretty sure is a video problem i, updated all the drivers of my video card but still happens, mi card is an AMD Radeon R9 380
#1495 [16:39] * kins [webchat@mobile-166-216-158-181.mycingular.net] has joined #minecrafthelp
#1496 [16:40] <kins> how can I join my friends in my own world?
#1497 [16:51] * TuPutiMadri [webchat@169.pool85-53-168.dynamic.orange.es] has joined #minecrafthelp
#1498 [16:51] <TuPutiMadri> hii, i have a problem updating minecraft to 1.14.3
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#1500 [16:56] * adam2 [webchat@bzq-79-182-92-105.red.bezeqint.net] has joined #minecrafthelp
#1501 [16:56] <adam2> hello
#1502 [17:00] <adam2> I love Minecraft and all my friends playing it' and I want to play Minecraft but my potential does not enable me to pay money for the game can I get free account plz;}
#1503 [17:02] <adam2> please can you help me plz
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#1505 [17:06] * jrod [webchat@cpe-65-188-60-213.sc.res.rr.com] has joined #minecrafthelp
#1506 [17:07] * Mincrafter123 [webchat@84.16.242.71] has joined #minecrafthelp
#1507 [17:09] <Mincrafter123> Hello everyone. https://paste.gg/p/anonymous/a2c2cfcb1e12430a928a17e8200a1ec4
#1508 [17:11] * itsbobx2c [webchat@c-71-195-168-23.hsd1.ca.comcast.net] has joined #minecrafthelp
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#1510 [17:12] * GalaxyGlace [webchat@host186-155-dynamic.20-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#1511 [17:12] <Enperrials> What am I supposed to do when someone takes over my Minecraft account?
#1512 [17:12] <itsbobx2c> i bought mincrafte on a chrome book and cant run it on here so refund?
#1513 [17:13] * NotSomeone [webchat@181.74.88.21] has joined #minecrafthelp
#1514 [17:13] <GalaxyGlace> Good evening, I lost the e-mail I used to buy Minecraft, what can I do to migrate my account?
#1515 [17:13] <Mincrafter123> GalaxyGlace contact minecraft support via the contact form
#1516 [17:13] <GalaxyGlace> I already did but i recieved no answers after months
#1517 [17:14] * itsbobx2c [webchat@c-71-195-168-23.hsd1.ca.comcast.net] has quit. (Client Quit)
#1518 [17:14] <Mincrafter123> GalaxyGlace https://help.mojang.com/customer/portal/emails/new
#1519 [17:15] <NotSomeone> what happened to classic.minecraft.net's multiplayer
#1520 [17:15] <GalaxyGlace> But how can i recover my old transiction ID? I bought it with my old e-mail so it was in it
#1521 [17:16] <Mincrafter123> GalaxyGlace The support will help you. This IRC cannot recover account related information for you since it is community run. Only mojang support can help you.
#1522 [17:17] * andrush5 [webchat@78.84.67.50] has quit. (Quit: webchat.esper.net)
#1523 [17:19] <NotSomeone> What happened to the Minecraft Classic Multiplayer?
#1524 [17:20] * GalaxyGlace [webchat@host186-155-dynamic.20-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#1525 [17:21] <Mincrafter123> Oh wow people don't even say thanks... oh well.
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#1527 [17:29] * TangoMango20 [webchat@dynamic-190-11-77-61.supernet.com.bo] has quit. (Quit: webchat.esper.net)
#1528 [17:30] * Welyn [webchat@host-77-242-75-208.infotech.at] has joined #minecrafthelp
#1529 [17:31] <Welyn> Hey I'm getting a error
#1530 [17:31] <Welyn> its invalid token
#1531 [17:31] * LittleHalfDead [webchat@136.33.160.150] has joined #minecrafthelp
#1532 [17:32] <LittleHalfDead> i cant login to my mc account
#1533 [17:35] * Nic [webchat@184-091-136-251.res.spectrum.com] has joined #minecrafthelp
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#1535 [17:37] * braddevans [webchat@79-76-206-228.dynamic.dsl.as9105.com] has joined #minecrafthelp
#1536 [17:39] <braddevans> have other people been unable to re-login to their accounts over the past few days because i keep getting logged out a lot and it cant log me back in for 5 mins
#1537 [17:39] <braddevans> every time
#1538 [17:40] <Mincrafter123> I can't log into the client at all for 3 days. I was simply logged out one day and since then I can't play.
#1539 [17:40] <Mincrafter123> I can log into the website or reset my password no problem. So my credentials are fine.
#1540 [17:40] * marko [webchat@178-221-182-152.dynamic.isp.telekom.rs] has joined #minecrafthelp
#1541 [17:40] <marko> hello
#1542 [17:40] <braddevans> same i think the auth servers are having issues
#1543 [17:40] <Welyn> Mincrafter123 are you sharing your account?
#1544 [17:41] <Welyn> with friends or such
#1545 [17:41] <Mincrafter123> No. I would never share my account.
#1546 [17:41] <Welyn> maybe its mojang blocked
#1547 [17:41] <marko> wait is everyone getting logged into diffrent peoples things
#1548 [17:41] <marko> >
#1549 [17:41] <Welyn> could take up to a month :p
#1550 [17:41] <marko> whats going on
#1551 [17:41] <marko> exactly
#1552 [17:41] <Mincrafter123> What is mojang blocked? I only ever play offline survival
#1553 [17:42] * marko [webchat@178-221-182-152.dynamic.isp.telekom.rs] has quit. (Client Quit)
#1554 [17:42] * MARKO [webchat@178-221-182-152.dynamic.isp.telekom.rs] has joined #minecrafthelp
#1555 [17:42] <MARKO> wait is everyone getting there name changed and logged into other peoples things
#1556 [17:42] <MARKO> ?
#1557 [17:42] <braddevans> ?
#1558 [17:43] <braddevans> i mean my auth token becomes invalid after 20 mins or after i disconnect from 1 multiplayer server
#1559 [17:44] * Jack [webchat@dslb-178-009-068-027.178.009.pools.vodafone-ip.de] has joined #minecrafthelp
#1560 [17:44] * helpmexdxd [webchat@121.109-247-42.customer.lyse.net] has joined #minecrafthelp
#1561 [17:44] <helpmexdxd> hello?
#1562 [17:44] <Jack> hello
#1563 [17:44] <braddevans> hello
#1564 [17:44] * Jack is now known as Guest33491
#1565 [17:44] <helpmexdxd> can anyone help me with a problem, email related
#1566 [17:45] <Guest33491> can anyone help me?
#1567 [17:45] * Eragonn [webchat@072-239-069-195.res.spectrum.com] has joined #minecrafthelp
#1568 [17:45] <Eragonn> Hi
#1569 [17:45] <Guest33491> Same dude
#1570 [17:45] <Eragonn> who r you
#1571 [17:45] <Eragonn> xD
#1572 [17:46] <Mincrafter123> I wonder if anyone was ever helped in this chat. >_>
#1573 [17:46] <helpmexdxd> rip
#1574 [17:46] <Guest33491> Is anyone German here?
#1575 [17:46] <Mincrafter123> Go to bed it is way past midnight!
#1576 [17:46] <helpmexdxd> what people even doing here xd?
#1577 [17:46] <Welyn> wait for help
#1578 [17:47] * Welyn [webchat@host-77-242-75-208.infotech.at] has quit. (Quit: webchat.esper.net)
#1579 [17:47] <Guest33491> I really need help
#1580 [17:47] <Mincrafter123> for how long do you already wait @Weyln ?
#1581 [17:47] <helpmexdxd> well rip
#1582 [17:48] * Manny [webchat@h37.173.141.67.dynamic.ip.windstream.net] has joined #minecrafthelp
#1583 [17:48] * helpmexdxd [webchat@121.109-247-42.customer.lyse.net] has quit. (Client Quit)
#1584 [17:48] <Mincrafter123> @Welyn for how long do you already wait?
#1585 [17:49] <Eragonn> minecrafter 123
#1586 [17:49] <Eragonn> mike picton
#1587 [17:49] <Eragonn> smh
#1588 [17:49] <Eragonn> smh
#1589 [17:49] * Guest33491 [webchat@dslb-178-009-068-027.178.009.pools.vodafone-ip.de] has left #minecrafthelp
#1590 [17:50] <Manny> Hi every time i open mine craft as of now it comes up with error of unable to save download. I have deleted .minecraft about 3 times and still have this problem. Is there any way to fix this?
#1591 [17:50] * Welyn [webchat@host-77-242-75-208.infotech.at] has joined #minecrafthelp
#1592 [17:50] <Welyn> Hey
#1593 [17:51] <Mincrafter123> Welyn for how long do you wait already?
#1594 [17:51] <Welyn> 10min
#1595 [17:51] <Welyn> not too long
#1596 [17:52] <Mincrafter123> I wait for almost an hour
#1597 [17:53] <Mincrafter123> I think this is nothing more but a way to keep us waiting...
#1598 [17:53] <Mincrafter123> bye everyone...
#1599 [17:53] <Mincrafter123> bye everyone...
#1600 [17:54] * Mincrafter123 [webchat@84.16.242.71] has left #minecrafthelp
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#1603 [17:54] <PapaCrustt> It wont let me login on the java launcher
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#1605 [17:54] <PapaCrustt> help
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#1608 [17:58] <ant4> so recently ive created a world and ive been been playing in it a lot. today when i tried to go back in to play i cant get past the generating structures screen
#1609 [17:58] * WAD3O [webchat@bl17-101-111.dsl.telepac.pt] has joined #minecrafthelp
#1610 [18:00] <WAD3O> Hey, I can’t log in my account, I think im using the wrong email but I dont know which email is the right one..
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#1613 [18:05] <Manny> Hi every time i open mine craft as of now it comes up with error of unable to save download. I have deleted .minecraft about 3 times and still have this problem. Is there any way to fix this?
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#1616 [18:08] <michaeljoefish> whenever i try to load any version on mc java on my windows 10 laptop, it says java.lang.IllegalStateExeception
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#1618 [18:08] <michaeljoefish> i have the dxdiag
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#1625 [18:47] <zyxbrad> yo
#1626 [18:47] <zyxbrad> anyone available?
#1627 [18:47] <madminor> hey guys. not logged in for ages (since like 2013.) got an email last year said that they're migrating my account to a mojang one, didn't really care at the time. Just tried logging in with my email and pass, doesn't work... so signed up for a mojang account with my email and tried to port across my old username, said that its already been transfer
#1628 [18:47] <madminor> red...?
#1629 [18:47] <madminor> emailed support already, but they say they're answering from may 20th rn...
#1630 [18:48] <madminor> any suggestions? not been on this community in ages.
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#1632 [19:00] * Scorpion_7680 [webchat@ip70-180-229-124.lv.lv.cox.net] has joined #minecrafthelp
#1633 [19:01] <Scorpion_7680> im having trouble logging in
#1634 [19:01] * Finken [webchat@205.92-221-75.customer.lyse.net] has joined #minecrafthelp
#1635 [19:02] <Finken> Hello. I cannot log in. Everytime i do my game is not responing
#1636 [19:02] <Finken> When in the mojang screen during loading.
#1637 [19:02] <Scorpion_7680> i purchased minecraft a very long time ago but i think someone changed my email that linked to my account and now i cant even reset my password
#1638 [19:02] <Scorpion_7680> any way i can recover my account
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#1640 [19:04] * imsamuel [webchat@24-49-247-33.sg.cgocable.ca] has joined #minecrafthelp
#1641 [19:05] <imsamuel> hi i got my account stolen how i get it back?
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#1643 [19:06] <ManInNeed> I recently bought Minecraft on my MacBook and having been able to fully start the Minecraft launcher. When I attempt to it just stays on a blank grey screen as if it is waiting on the screen to load but after countless attempts and time spent waiting, nothing happens. I have uninstalled and reinstalled many times with no results and I also have the
#1644 [19:06] <ManInNeed> latest java installed and all software updates on my laptop. Any help would be greatly appreciated as google has got me nowhere so far thanks.
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#1646 [19:09] <_Ci> My new password wont work, and i looked on mojang support and says wait up to 24 hours if you got to many failed password attempts and i did, it still wont work!
#1647 [19:10] * Isaac [webchat@CPE9050ca1d46c3-CM9050ca1d46c0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1648 [19:11] <Isaac> I can't login to my account
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#1650 [19:11] <Isaac> Hello?
#1651 [19:12] <Isaac> I've tried changing the password. I've tried reinstalling Minecraft. I've tried deleting the files in my logs folder. And I still can't log in
#1652 [19:13] <_Ci> same
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#1656 [19:15] <Isaac> wut
#1657 [19:17] * INkTHeDinc [webchat@mta-70-123-15-142.elp.rr.com] has joined #minecrafthelp
#1658 [19:17] * skye6 [webchat@ip24-250-13-94.ri.ri.cox.net] has joined #minecrafthelp
#1659 [19:17] <skye6> https://resources.download.minecraft.net/d7/d7aa6f32a21b10577d9f8a33a0c67560b9d8131d
#1660 [19:17] <skye6> Error details: The process cannot access the file because it is being used by another process.
#1661 [19:18] <INkTHeDinc> My game keeps crashing before it can even open. The game crashed whilst initializing game
#1662 [19:18] <INkTHeDinc> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1663 [19:18] <skye6> same
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#1666 [19:19] <CubeTheThird> ??> INkTHeDinc win/dxdiag
#1667 [19:19] <Mightyena> INkTHeDinc: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1668 [19:20] <_Ci> My new password wont work, and i looked on mojang support and says wait up to 24 hours if you got to many failed password attempts and i did, it still wont work!
#1669 [19:20] <CubeTheThird> _Ci, what happens on minecraft.net ?
#1670 [19:20] <_Ci> wont let me press the login button
#1671 [19:21] <_Ci> but works on mojang.com
#1672 [19:21] <CubeTheThird> ??> _Ci info/mcleaks
#1673 [19:21] <Mightyena> _Ci: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1674 [19:21] <Mightyena> _Ci: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1675 [19:21] <_Ci> ok
#1676 [19:22] <_Ci> where do i find the host file?
#1677 [19:23] <CubeTheThird> ??> _Ci win/hosts/edit
#1678 [19:23] <Mightyena> _Ci: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1679 [19:23] <Mightyena> _Ci: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1680 [19:23] * INkTHeDinc6 [webchat@mta-70-123-15-142.elp.rr.com] has joined #minecrafthelp
#1681 [19:24] <_Ci> ok lets see if i can find this
#1682 [19:24] <INkTHeDinc6> Mine craft wont stop crashing https://paste.ubuntu.com/p/8TQSFfph6Z/
#1683 [19:25] <CubeTheThird> INkTHeDinc6, one moment
#1684 [19:26] <Isaac> I can't login to my account either but I'm on mac
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#1686 [19:27] <CubeTheThird> Isaac, what happens?
#1687 [19:27] <Isaac> Invalid login
#1688 [19:27] <Isaac> Iv'e tried resetting my password and deleting Minecraft too but it won't work
#1689 [19:28] <Isaac> I can't login to mojang's website either. when I press the login button on the site nothing happens
#1690 [19:28] <Isaac> But I can login on my brother's pc....
#1691 [19:28] <CubeTheThird> Isaac, ya same thing
#1692 [19:29] <CubeTheThird> ??> Isaac info/mcleaks
#1693 [19:29] <Mightyena> Isaac: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1694 [19:29] <Mightyena> Isaac: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1695 [19:29] <Isaac> I created my account this week
#1696 [19:29] <Isaac> I don't think it would've been compromised by now
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#1698 [19:30] <Isaac> this has been an issue since I got minceraft recently
#1699 [19:31] <mattew> mattew
#1700 [19:31] <CubeTheThird> INkTHeDinc6, download and install https://downloadcenter.intel.com/download/22521/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?v=t
#1701 [19:31] <CubeTheThird> Isaac, can you open the terminal?
#1702 [19:31] <Isaac> yes
#1703 [19:32] <Isaac> like where I'd login to play right?
#1704 [19:32] <INkTHeDinc6> CubeTheThird Ok thanks dude
#1705 [19:32] <CubeTheThird> Isaac, no.. the mac Terminal application, in your applications menu
#1706 [19:32] <Isaac> OH
#1707 [19:32] <CubeTheThird> INkTHeDinc6, let me know if that one doesn't work. Some users need a slightly older version
#1708 [19:33] <Isaac> yes I can
#1709 [19:33] <CubeTheThird> Isaac, there, run this command: cat /etc/hosts
#1710 [19:34] <Isaac> ok just did
#1711 [19:34] * XBts9 [webchat@41.225.116.88] has joined #minecrafthelp
#1712 [19:35] <INkTHeDinc6> CubeTheThird It says my computer doesn't meet the minimum requirement
#1713 [19:35] <CubeTheThird> Isaac, in the output, do you see anything with mojang in it?
#1714 [19:35] <CubeTheThird> INkTHeDinc6, ok. Let's try the older version
#1715 [19:35] <CubeTheThird> INkTHeDinc6, try this one: https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
#1716 [19:35] <XBts9> Hello
#1717 [19:36] <XBts9> I have a problem with my account
#1718 [19:36] <CubeTheThird> XBts9, what problem?
#1719 [19:36] <XBts9> Can't access the email that I made the account with
#1720 [19:37] <Isaac> @
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#1722 [19:37] <CubeTheThird> XBts9, you'll have to contact Mojang about this
#1723 [19:37] <CubeTheThird> ??> XBts9 mojang/email
#1724 [19:37] <Mightyena> XBts9: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1725 [19:37] <Mightyena> XBts9: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1726 [19:37] <XBts9> If
#1727 [19:37] <XBts9> Did
#1728 [19:37] <CubeTheThird> XBts9, then wait for their response
#1729 [19:37] <XBts9> They sent me a link to this place
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#1732 [19:38] <H> ?
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#1735 [19:39] * H is now known as Guest73004
#1736 [19:39] * victoria [webchat@c-76-103-80-32.hsd1.ca.comcast.net] has joined #minecrafthelp
#1737 [19:39] <victoria> whenever i try opening minecraft it crashes
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#1739 [19:39] <victoria> and i cant view the crash report
#1740 [19:39] <CubeTheThird> victoria, let's try running a malware scan
#1741 [19:39] <CubeTheThird> ??> victoria av/adwcleaner
#1742 [19:39] <Mightyena> victoria: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1743 [19:39] <Mightyena> victoria: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1744 [19:40] <victoria> .... is that safe??
#1745 [19:41] <CubeTheThird> victoria, feel free to look up reviews for it
#1746 [19:42] <Guest73004> Hey cbe
#1747 [19:42] <Guest73004> cube
#1748 [19:42] <Guest73004> I disconnected but im back
#1749 [19:42] <Guest73004> I ran the terminal command thing and I can see mojang in the terminal
#1750 [19:42] <CubeTheThird> Guest73004, ok so it's the same problem then. I'll send you the mac instructions
#1751 [19:42] <CubeTheThird> ??> Guest73004 mac/hosts/edit
#1752 [19:42] <Mightyena> Guest73004: First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012. Then open the Terminal App in Finder -> Utilities
#1753 [19:42] <Mightyena> Guest73004: Then in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
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#1755 [19:43] <Guest73004> done
#1756 [19:43] <Guest73004> text edit opened up
#1757 [19:43] <Sophia> My Minecraft Windows 10 code isn't working-- apparently I've already redeemed it? (which I have not)
#1758 [19:43] <CubeTheThird> Guest73004, umm.. did you follow the steps before that?
#1759 [19:44] <CubeTheThird> Sophia, make sure you're logged into the windows store with the account used to redeem it. You may also need to be logged into your PC with the same account
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#1761 [19:44] <Sophia> Alright-- I'll see if that works^^
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#1763 [19:46] <victoria> ok im running a threat scan now
#1764 [19:48] <victoria> it says my computer is clean
#1765 [19:49] <CubeTheThird> victoria, hmm ok. Let's see if the logs reveal anything helpful
#1766 [19:49] <CubeTheThird> ??> victoria launcher/log
#1767 [19:49] <Mightyena> victoria: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1768 [19:51] * Postsuki [webchat@230.103.35.179.isp.timbrasil.com.br] has joined #minecrafthelp
#1769 [19:51] <victoria> so on the minecraft launcher screen it says game crashed while the other window that opened says waiting for log output
#1770 [19:52] <CubeTheThird> victoria, so the output is empty?
#1771 [19:52] <victoria> its empty except for "waiting for log output..."
#1772 [19:52] <victoria> but its been saying that for about a minute
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#1775 [19:53] <CubeTheThird> victoria, hmm not what I expected. I take it you don't see the log categories at the top of that window then? warnings, infos, etc. ?
#1776 [19:54] <victoria> there's only cclear all and filter text
#1777 [19:54] * Samg_is_a_Ninja [webchat@c-98-196-201-145.hsd1.tx.comcast.net] has joined #minecrafthelp
#1778 [19:55] <SlowTurtle> Does anyone know the easiest way to request a refund? I accidentally purchased the Java Edition like 10 minutes ago.
#1779 [19:55] <CubeTheThird> victoria, hmm ok. Let's try going a clean install of the game
#1780 [19:55] <CubeTheThird> ??> victoria win/reinst
#1781 [19:55] <Mightyena> victoria: You may need to reinstall the locally installed files that Minecraft puts into place.
#1782 [19:55] <Mightyena> victoria: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1783 [19:55] <CubeTheThird> SlowTurtle, you have to contact Mojang for a refund
#1784 [19:55] <CubeTheThird> ??> SlowTurtle mojang/email
#1785 [19:55] <Mightyena> SlowTurtle: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1786 [19:55] <Mightyena> SlowTurtle: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1788 [19:56] <victoria> i have a mac so i dont have the windows key
#1789 [19:56] <CubeTheThird> victoria, what version of MacOS are you running?
#1790 [19:56] <SlowTurtle> Thank you, so i'm guessing this is going to take a while huh?
#1791 [19:56] <CubeTheThird> SlowTurtle, hard to say. I suspect they prioritize refunds
#1792 [19:58] <victoria> mac os high sierra
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#1794 [20:00] <CubeTheThird> victoria, hmm ok. Can you try uninstalling and reinstalling the game from your applications?
#1795 [20:00] <victoria> ive tried that multiple times
#1796 [20:00] * AndrewR [webchat@66-11-184-135.cpe.distributel.net] has joined #minecrafthelp
#1797 [20:00] <victoria> but it seems like it doesnt work
#1798 [20:00] <victoria> i can try once more
#1799 [20:02] <AndrewR> Hi everyone! would anyone be able to help with authentication server issues? I'm currently unable to access any server or the minecraft.net profile page due to an error with authentication servers.
#1800 [20:02] <victoria> yeah it still doesnt work
#1801 [20:02] * gilbro [webchat@ool-182e9196.dyn.optonline.net] has joined #minecrafthelp
#1802 [20:03] <CubeTheThird> victoria, hmm ok. I'll send you the mac instructions for a clean install
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#1804 [20:03] <CubeTheThird> ??> victoria mac/reinst
#1805 [20:03] <Mightyena> victoria: You may need to reinstall the locally installed files that Minecraft puts into place.
#1806 [20:03] <Mightyena> victoria: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#1807 [20:03] <CubeTheThird> ??> AndrewR tools/hjt
#1808 [20:03] <Mightyena> AndrewR: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1809 [20:03] <Mightyena> AndrewR: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1812 [20:06] <No1303> hi
#1813 [20:06] <No1303> my laptop keep shutting down whenever i try to open minecraft
#1814 [20:07] <No1303> it work normally on other things, newest java and driver updated
#1815 [20:07] <CubeTheThird> No1303, by shutting down, do you mean blue screen?
#1816 [20:07] <No1303> no
#1817 [20:07] <No1303> just shut down the power
#1818 [20:07] <CubeTheThird> No1303, is it shutting down right when you open it?
#1819 [20:07] <No1303> yep
#1820 [20:07] <victoria> after running that on terminal what do i do?
#1821 [20:08] <CubeTheThird> victoria, re-open the game launcher and try playing again. Please open the output log too
#1822 [20:08] * Rich [webchat@90.249.128.63] has joined #minecrafthelp
#1823 [20:08] <CubeTheThird> No1303, ok.. we can check your video drivers, but that may be a problem outside the game
#1824 [20:08] <CubeTheThird> ??> No1303 win/dxdiag
#1825 [20:08] <Mightyena> No1303: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1826 [20:08] * nickgremo [webchat@99-67-193-212.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1827 [20:09] <victoria> the same thing still hapens
#1828 [20:09] <No1303> https://paste.ubuntu.com/p/q8PYJbgKNf/
#1829 [20:09] <Rich> Hey, how long roughly does it take for an account to be returned to the proper owner, my account was stolen in 2016 and I submitted a ticket 2 months ago but haven't heard from them at all
#1830 [20:09] <CubeTheThird> victoria, log is empty?
#1831 [20:09] <victoria> yes
#1832 [20:10] <CubeTheThird> Rich, did you get the automated email response when you submitted the ticket?
#1833 [20:10] <Rich> no I didn't recieve anything, I resubmitted just now and got one though
#1834 [20:10] <nickgremo> my minecraft will not start, gets to the loading screen and crashes. I have uninstalled and reinstalled twice now
#1835 [20:10] <CubeTheThird> No1303, ya you definitely need some driver updates. One moment
#1836 [20:11] <No1303> but i updated the newest one
#1837 [20:11] <CubeTheThird> Rich, hmm ok. Normally if you aren't receiving any emails I'd recommend using a different one, but it sounds like it works...
#1838 [20:11] <CubeTheThird> nickgremo, do you get a crash report?
#1839 [20:11] <nickgremo> yes doesnt open
#1840 [20:11] <nickgremo> why i click it
#1841 [20:11] <nickgremo> when*
#1842 [20:11] <Rich> Makes me think I didn't do it right the first time, but is there an average response time with these things?
#1843 [20:12] <CubeTheThird> No1303, first for intel, download and install https://downloadcenter.intel.com/download/28662/Intel-Graphics-Driver-for-Windows-15-40-?product=81496
#1844 [20:12] <victoria> i dont know if this is irrelevant, but minecraft works fine on NVIDIA geforce now
#1845 [20:12] <CubeTheThird> nickgremo, ok. Let's try doing a malware scan
#1846 [20:12] <CubeTheThird> ??> nickgremo av/adwcleaner
#1847 [20:12] <Mightyena> nickgremo: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1848 [20:12] <Mightyena> nickgremo: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1849 [20:12] * michaeljoefish [webchat@72.51.209.66] has joined #minecrafthelp
#1850 [20:12] <victoria> but it doesnt work when i use the one downloaded from the official minecraft site
#1851 [20:12] <michaeljoefish> hello?
#1852 [20:12] <CubeTheThird> victoria, geforce? you have an nvidia card?
#1853 [20:12] <CubeTheThird> hello michaeljoefish
#1854 [20:13] <victoria> i use my brother's
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#1857 [20:13] <CubeTheThird> No1303, and for nvidia: https://www.nvidia.com/Download/driverResults.aspx/145874/en-us
#1858 [20:13] <CubeTheThird> victoria, do you have anti-virus by chance?
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#1860 [20:14] <victoria> i dont think so
#1861 [20:14] <victoria> i never downloaded any anti-virus things
#1862 [20:14] * Stef [webchat@c-24-9-68-157.hsd1.co.comcast.net] has joined #minecrafthelp
#1863 [20:14] <DekuFoxe> I keep on getting host exception errors on my mc realm, is there anyway to fix this? ive tried flushing my DNS and restarting/reinstalling MC
#1864 [20:14] <CubeTheThird> victoria, hmm. Let's check in the .minecraft folder
#1865 [20:14] <CubeTheThird> ??> victoria mac/.minecraft
#1866 [20:14] <Mightyena> victoria: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#1867 [20:14] * YoungAndDVS [webchat@ip70-173-43-58.lv.lv.cox.net] has joined #minecrafthelp
#1868 [20:14] <CubeTheThird> DekuFoxe, on Windows?
#1869 [20:14] <YoungAndDVS> Hi there, im in dire need of help
#1870 [20:14] <CubeTheThird> YoungAndDVS, with what problem?
#1871 [20:15] <Stef> When I try to change my in-game name, the web page freezes. I know I'm able to change it because last time I did was literal months ago. Is there something wrong with the account anyways?
#1872 [20:15] <CubeTheThird> Stef, can you try using a different browser?
#1873 [20:15] <michaeljoefish> hey cube! you probably dont remember me, but you already diagnosed my problem, but i just forgot what you recommended i do. i already have the dxdiag ready
#1874 [20:15] <CubeTheThird> michaeljoefish, give it here
#1875 [20:15] <YoungAndDVS> My migration seems to be screwed. Whenever i try to migrate using the email and username i KNOW are true, it wont send anything to migrate
#1876 [20:16] <michaeljoefish> pastebin link?
#1877 [20:16] * nickgremo [webchat@99-67-193-212.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#1878 [20:16] <nickgremo> ok i ran the malware
#1879 [20:16] <CubeTheThird> YoungAndDVS, what's your minecraft username?
#1880 [20:16] <CubeTheThird> nickgremo, any luck?
#1881 [20:16] <CubeTheThird> michaeljoefish, yes from https://paste.ubuntu.com
#1882 [20:17] <DekuFoxe> CubeTheThird Yes, on Windows.
#1883 [20:17] <nickgremo> all good thank you
#1884 [20:17] <CubeTheThird> ??> DekuFoxe tools/hjt
#1885 [20:17] <Mightyena> DekuFoxe: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1886 [20:17] <Mightyena> DekuFoxe: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1887 [20:17] <CubeTheThird> nickgremo, awesome
#1888 [20:17] <victoria> which folder do i click on after going into the minecraft folder
#1889 [20:17] <michaeljoefish> https://paste.ubuntu.com/p/VVWkBWMHft/
#1890 [20:18] <CubeTheThird> victoria, first, I want to know if you see a launcher_log file there?
#1891 [20:18] <Stef> CubeTheThird Initial browser was Chrome, Edge and Firefox also slowed down
#1892 [20:18] <victoria> there's a regular launcher file there
#1893 [20:18] <CubeTheThird> michaeljoefish, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1894 [20:18] <victoria> oh wait
#1895 [20:18] <victoria> i see the launcher_log.txt
#1896 [20:18] <CubeTheThird> victoria, ok open that for me
#1897 [20:18] <victoria> okay
#1898 [20:18] <michaeljoefish> what graphics card would you recommend i get?
#1899 [20:18] <No1303> i installed newest driver of nvidia yesterday, but i download intel driver you give then it said " the driver being installed is not validated for thí computer"
#1900 [20:18] <CubeTheThird> victoria, assuming it isn't empty, copy the text onto http://paste.ubuntu.com and give the URL here.
#1901 [20:19] <CubeTheThird> michaeljoefish, you have a desktop computer?
#1902 [20:19] <michaeljoefish> yeah
#1903 [20:19] <CubeTheThird> michaeljoefish, because your report says "HP G72 Notebook PC"
#1904 [20:19] <YoungAndDVS> Basically, i bought minecraft a REALLY long time ago with the email i always use, and the username "YoungAndDVS" when i try to migrate and hit "forgot password" it always says "if there is an account associated with this email or username you should get a link to reset" but i never EVER get a link, even though i know my credentials are correct
#1905 [20:20] <CubeTheThird> YoungAndDVS, hmm ya the name is definitely still registered as a legacy account. You'll have to contact Mojang then seeing as you're not getting the email
#1906 [20:20] <CubeTheThird> ??> YoungAndDVS mojang/email
#1907 [20:20] <Mightyena> YoungAndDVS: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1908 [20:20] <Mightyena> YoungAndDVS: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1909 [20:20] <michaeljoefish> sorry, i didnt know what a desktop computer was. i thought it was this
#1910 [20:20] <michaeljoefish> my bad
#1911 [20:20] * RealVillajah [webchat@75-109-150-65.gvllcmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1912 [20:20] <DekuFoxe> Mightyena https://paste.ubuntu.com/p/F6V6CF26PZ/
#1913 [20:20] <RealVillajah> :D
#1914 [20:20] <RealVillajah> Can someone help me out??
#1915 [20:20] <victoria> https://paste.ubuntu.com/p/RyCnZjt3DB/
#1916 [20:20] <CubeTheThird> michaeljoefish, right, so my recommendation is using a newer computer. Yours is over 10 years old
#1917 [20:20] <CubeTheThird> RealVillajah, with?
#1918 [20:20] <michaeljoefish> oh
#1919 [20:21] <CubeTheThird> DekuFoxe, for starters, can you remove hamachi?
#1920 [20:21] <DekuFoxe> Is that whats causing it?
#1921 [20:22] <michaeljoefish> i know my grandfather gave it to me, but i didn't think it was that old. Thank you for the advice
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#1923 [20:22] <CubeTheThird> victoria, one moment
#1924 [20:22] <victoria> ok
#1925 [20:22] <No1303> i installed newest driver of nvidia yesterday, but i download intel driver you give then it said " the driver being installed is not validated for this computer"
#1926 [20:22] <CubeTheThird> DekuFoxe, potentially
#1927 [20:22] <RealVillajah> On Minecraft I'm currently on my survival world, I made a nether portal and can go to the Nether dimension. When I try to get out however my screen just stays at the loading terrain screen. If you could help me resolve the issue that would be great! :D
#1928 [20:22] <CubeTheThird> No1303, uhg lovely. The drivers you have are about 3 years old
#1929 [20:23] <CubeTheThird> RealVillajah, it doesn't crash though?
#1930 [20:23] <RealVillajah> CubeTheThird, nope
#1931 [20:23] <RealVillajah> I have to shut down my computer to get off it.
#1932 [20:23] <No1303> what can i do now, i can't install the intel driver you give
#1933 [20:23] <RealVillajah> Which. . . Doesn't save my progress because I am exiting off minecraft without using the Save & Quit feature.
#1934 [20:23] <CubeTheThird> No1303, can you install the Nvidia driver?
#1935 [20:24] <No1303> yes already installed
#1936 [20:24] <RealVillajah> I've tried many times using ALT+4 but that doesn't work either.
#1937 [20:24] <RealVillajah> Like I said before, the only way I can get off is by shutting down my computer which it takes forever to reboot.
#1938 [20:24] <CubeTheThird> No1303, ok. Can you try the game out again?
#1939 [20:25] <CubeTheThird> RealVillajah, so wait, like your PC becomes completely unresponsive?
#1940 [20:25] <RealVillajah> Nope, I can minimize tabs and stuff. But I just can't exit out of the game.
#1941 [20:25] <RealVillajah> Unless I shut down my computer..
#1942 [20:25] <RealVillajah> Kinda sucks :V
#1943 [20:25] <CubeTheThird> RealVillajah, you should be able to kill it in the task manager
#1944 [20:26] <RealVillajah> So now i'm stuck in the nether.
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#1946 [20:26] <RealVillajah> I've tried doing that but it doesn't work.
#1947 [20:26] <RealVillajah> Its only on my survival world too
#1948 [20:26] <CubeTheThird> RealVillajah, hmm well that sort of sounds like a bug with the game for it to hang like that. My recommendation is that you report a bug on bugs.mojang.com and attach the world to the ticket
#1949 [20:27] <RealVillajah> ok
#1950 [20:27] * YoungAndDVS [webchat@ip70-173-43-58.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#1951 [20:27] <RealVillajah> How do I attach the world??
#1952 [20:27] <RealVillajah> Sorry, I've been playing Minecraft for years but I just don't do that sort of stuff.
#1953 [20:27] <CubeTheThird> RealVillajah, do you know how to open the .minecraft folder?
#1954 [20:28] * Lord_of_Life [~Lord@46.217.166.225] has quit. (Ping timeout: 190 seconds)
#1955 [20:28] <CubeTheThird> victoria, you still there? I think I see a solution to the problem
#1956 [20:28] <victoria> yes
#1957 [20:28] <CubeTheThird> victoria, ok. First, do you have java 8 installed on your system?
#1958 [20:28] <victoria> im not sure
#1959 [20:28] * muriel [webchat@45.163.152.2] has joined #minecrafthelp
#1960 [20:28] <RealVillajah> Yeah
#1961 [20:28] <victoria> how can i check
#1962 [20:29] <CubeTheThird> victoria, can you try installing it from https://java.com/en/download/
#1963 [20:29] * muriel [webchat@45.163.152.2] has quit. (Client Quit)
#1964 [20:29] <CubeTheThird> RealVillajah, there, open the saves folder
#1965 [20:30] * RealVillajah [webchat@75-109-150-65.gvllcmtk02.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#1966 [20:30] <victoria> okay i installed it
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#1968 [20:31] * ham [webchat@c-76-113-70-207.hsd1.nm.comcast.net] has joined #minecrafthelp
#1969 [20:32] <ham> i need help with a demo isue that i have not been able to fix using the troubleshooting page
#1970 [20:32] <CubeTheThird> ham, what issue?
#1971 [20:33] <CubeTheThird> victoria, ok, next open the launcher, and under the Installations tab, click on the game version you're trying to run
#1972 [20:33] <ham> I logged into a freshly bought acount and i can only play the demo
#1973 [20:33] <CubeTheThird> ham, what username did you register?
#1974 [20:33] <ham> xdhams
#1975 [20:33] <CubeTheThird> ham, ok looks registered. You might just need to relog then
#1976 [20:33] <CubeTheThird> ??> ham launcher/relog
#1977 [20:33] <Mightyena> ham: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#1978 [20:34] <victoria> okay do i edit the installation?
#1979 [20:34] <ham> ive tried that
#1980 [20:35] <CubeTheThird> victoria, yes that's right
#1981 [20:35] <CubeTheThird> ham, and it still says demo?
#1982 [20:35] <ham> yup
#1983 [20:35] <victoria> what do i change?
#1984 [20:35] <CubeTheThird> victoria, find the setting for Java Executable
#1985 [20:35] * John [webchat@c-24-118-220-109.hsd1.mn.comcast.net] has joined #minecrafthelp
#1986 [20:36] <John> guys
#1987 [20:36] <victoria> okay
#1988 [20:36] <CubeTheThird> victoria, change it to this: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
#1989 [20:36] * John is now known as Guest13114
#1990 [20:36] <victoria> it still doesn't launch the game but the game output has stuff in it now
#1991 [20:37] <victoria> and the error says
#1992 [20:37] * No1303 [webchat@1.52.201.203] has quit. (Quit: webchat.esper.net)
#1993 [20:37] <victoria> that its unable to locate java runtime
#1994 [20:37] <victoria> and its nonexistent
#1995 [20:37] <CubeTheThird> hmm
#1996 [20:37] <CubeTheThird> victoria, ok... can you open a new terminal window?
#1997 [20:38] * TAG4 [webchat@dsl-189-239-144-115-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#1998 [20:38] <victoria> ok
#1999 [20:38] <TAG4> Hello
#2000 [20:38] <CubeTheThird> victoria, run this: java -version
#2001 [20:38] <CubeTheThird> hello TAG4
#2002 [20:38] <victoria> it says no java runtime present
#2003 [20:38] <victoria> also
#2004 [20:38] <victoria> i need a java developer kit
#2005 [20:39] <CubeTheThird> victoria, umm.. are you certain you installed java for mac correctly from the site?
#2006 [20:39] <TAG4> um if i l lost get access to my email and i wanna change security questions where do i contact help??
#2007 [20:39] <CubeTheThird> ??> TAG4 mojang/email
#2008 [20:39] <Mightyena> TAG4: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2009 [20:39] <Mightyena> TAG4: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2010 [20:39] <victoria> i pressed the agree and start free download and then i opened the file and agreed to the terms and conditions
#2011 [20:40] <CubeTheThird> victoria, and then you got a popup that said java is installed?
#2012 [20:40] <victoria> as of now i have the javaAppletPlugin and the .dmg file in my finder
#2013 [20:40] <CubeTheThird> victoria, should look like this: https://java.com/en/download/help/mac_install.xml
#2014 [20:40] <victoria> i dont remember
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#2018 [20:41] <victoria> yes i got that message
#2019 [20:41] * Mel [webchat@ip-173-118-209-123.chcgil.spcsdns.net] has joined #minecrafthelp
#2020 [20:42] <CubeTheThird> victoria, hmm... ok, lemme check something quick then
#2021 [20:42] <victoria> ok
#2022 [20:42] * michaeljoefish [webchat@72.51.209.66] has quit. (Quit: webchat.esper.net)
#2023 [20:42] <Mel> Is there a way i can get a refund? My son got a hold of my credit card without my permission..
#2024 [20:43] <CubeTheThird> victoria, can you run this command: echo $(/usr/libexec/java_home)
#2025 [20:43] * hamilton [webchat@c-76-113-70-207.hsd1.nm.comcast.net] has joined #minecrafthelp
#2026 [20:43] <CubeTheThird> Mel, was this for the java edition of the game, from minecraft.net ?
#2027 [20:43] <victoria> on terminal?
#2028 [20:43] <CubeTheThird> victoria, that's right
#2029 [20:43] <Mel> yes
#2030 [20:43] * THE_WIZ [webchat@24-171-21-27.dhcp.stls.mo.charter.com] has joined #minecrafthelp
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#2032 [20:43] <CubeTheThird> Mel, ok you'll have to contact Mojang
#2033 [20:43] <victoria> it still says no java runtime present
#2034 [20:43] <CubeTheThird> ??> Mel mojang/email
#2035 [20:43] <Mightyena> Mel: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2036 [20:43] <Mightyena> Mel: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2037 [20:44] * Gabitrentin [webchat@201-43-103-101.dsl.telesp.net.br] has joined #minecrafthelp
#2038 [20:44] <THE_WIZ> Hi, I'm THE WIZ and I need help with a problem in minecraft Java edition that I've been having for a while.
#2039 [20:44] <CubeTheThird> victoria, hmm.. how about this command: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java -version
#2040 [20:44] <CubeTheThird> THE_WIZ, what problem?
#2041 [20:44] * hamilton [webchat@c-76-113-70-207.hsd1.nm.comcast.net] has joined #minecrafthelp
#2042 [20:45] <victoria> -bash: /Library/Internet: No such file or directory
#2043 [20:45] <victoria> thats the output
#2044 [20:45] <victoria> from terminal
#2045 [20:45] <CubeTheThird> victoria, oh umm typo
#2046 [20:45] <CubeTheThird> victoria, this command: /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java -version
#2047 [20:45] <Gabitrentin> Hi, I'm Gabitrentin there is a problem with my Minecraft
#2048 [20:45] <CubeTheThird> Gabitrentin, what problem?
#2049 [20:46] <victoria> ok so it says im on java version 1.8.0_221
#2050 [20:46] <victoria> Java(TM) SE Runtime Environment (build 1.8.0_221-b11)
#2051 [20:46] <victoria> Java HotSpot(TM) 64-Bit Server VM (build 25.221-b11, mixed mode)
#2052 [20:46] * Noah [webchat@99-59-116-205.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#2053 [20:47] <THE_WIZ> When I play Java edition and try to join the world it loads up all of the way and then crashes. I also cant open the view crash report after it crashes. Also when I'm playing on a server like mineplex it is laggy, I changed my settings to the lowest settings but its still freezing every second or so at around 12-20 fps. I tried using optifine and I
#2054 [20:47] <THE_WIZ> tried reinstalling java edition multiple times. I don't know what to do.
#2055 [20:47] <hamilton> i can only play the demo after buying an account
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#2058 [20:47] <Gabitrentin> When I click to open the game, the loading screen opens, but then it stops responding
#2059 [20:47] <CubeTheThird> victoria, ahhh there we go. In that case, use this link inside the launcher: /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
#2060 [20:48] <CubeTheThird> ??> hamilton win/.minecraft
#2061 [20:48] <Mightyena> hamilton: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#2062 [20:48] <CubeTheThird> Gabitrentin, let's run a malware scan
#2063 [20:48] <CubeTheThird> ??> Gabitrentin av/adwcleaner
#2064 [20:48] <Mightyena> Gabitrentin: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#2065 [20:48] <Mightyena> Gabitrentin: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#2066 [20:48] <CubeTheThird> ??> THE_WIZ tools/hjt
#2067 [20:48] <Mightyena> THE_WIZ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2068 [20:48] <Mightyena> THE_WIZ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2069 [20:48] * Limbo [webchat@c-73-171-235-103.hsd1.fl.comcast.net] has joined #minecrafthelp
#2070 [20:49] <hamilton> then
#2071 [20:49] <CubeTheThird> hamilton, there, find the launcher_profiles.json file and delete it. Make sure the game launcher is closed when you do this
#2072 [20:50] <victoria> it still says that it cannot locate the java runtime
#2073 [20:50] <CubeTheThird> victoria, umm.. is that all the log says?
#2074 [20:50] <victoria> the output log? or the error message
#2075 [20:50] <Limbo> Hello, I recently purchased minecraft java edition by mistake as I hadn't realized it wasn't cross platform, i was wondering if it was possible i could return it in order to buy the Microsoft 10 edition
#2076 [20:50] <CubeTheThird> victoria, the output log
#2077 [20:50] <CubeTheThird> Limbo, you will have to contact Mojang support for that
#2078 [20:50] <CubeTheThird> ??> Limbo mojang/email
#2079 [20:50] <Mightyena> Limbo: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2080 [20:50] <Mightyena> Limbo: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2081 [20:51] <Limbo> Appreciate ya!
#2082 [20:51] <victoria> the output log says
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#2084 [20:51] <CubeTheThird> victoria, if the log is more than 1 line long, paste it onto http://paste.ubuntu.com and give the URL here.
#2085 [20:51] <THE_WIZ> Here is the link: https://paste.ubuntu.com/p/4TwFR6hWjB/
#2086 [20:52] <victoria> https://paste.ubuntu.com/p/tFsNZB4psT/
#2087 [20:53] <hamilton> it didnt work
#2088 [20:53] <CubeTheThird> hamilton, can you login to account.mojang.com/me
#2089 [20:54] <hamilton> i am logged in
#2090 [20:54] <CubeTheThird> hamilton, do you see your minecraft username listed on that page?
#2091 [20:54] <hamilton> no
#2092 [20:54] <CubeTheThird> THE_WIZ, hmm nothing problematic there. Let's update your video drivers
#2093 [20:54] <CubeTheThird> ??> THE_WIZ win/dxdiag
#2094 [20:54] <Mightyena> THE_WIZ: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2095 [20:54] * ROJO [webchat@client-201.240.180.145.speedy.net.pe] has joined #minecrafthelp
#2096 [20:54] <ROJO> https://paste.ubuntu.com/p/JfpSxq3jdf/
#2097 [20:54] <CubeTheThird> hamilton, umm it sounds like you're logging in with the wrong email address
#2098 [20:54] <hamilton> ok
#2099 [20:55] <hamilton> i have tried every one i have and i can see it still
#2100 [20:55] <hamilton> cant
#2101 [20:55] <CubeTheThird> hamilton, did you say you just purchased the game?
#2102 [20:55] <hamilton> yesterday
#2103 [20:55] <CubeTheThird> ROJO, we do not assist with modded versions here
#2104 [20:56] <ROJO> a ok
#2105 [20:56] <CubeTheThird> hamilton, you should have a confirmation email from the purchase, no?
#2106 [20:56] <ROJO> srry
#2107 [20:56] * ROJO [webchat@client-201.240.180.145.speedy.net.pe] has quit. (Client Quit)
#2108 [20:56] <hamilton> i have one from paypal but i am not sure about mc
#2109 [20:56] <CubeTheThird> I g2g in 5 minutes
#2110 [20:56] <victoria> oh
#2111 [20:56] <hamilton> i have on from signing into a new account but thats it
#2112 [20:57] <Gabitrentin> Well, the link for dowloading Malwarebytes ADWCleaner is not working for me...
#2113 [20:57] <CubeTheThird> victoria, and you're certain you updated the link in the game launcher, adding the "\" that was missing?
#2114 [20:57] <CubeTheThird> hamilton, it sounds to me like you purchased it onto a different email account
#2115 [20:57] <hamilton> yes i did
#2116 [20:57] <CubeTheThird> hamilton, but you don't know which one
#2117 [20:57] <hamilton> i created a new email for this account
#2118 [20:57] <victoria> i put this link in /Library/Internet\ Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java
#2119 [20:58] <CubeTheThird> victoria, right, and neither that, nor /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java work?
#2120 [20:59] <CubeTheThird> Gabitrentin, what happens?
#2121 [20:59] <victoria> they dont work
#2122 [20:59] <victoria> i tried putting them in the java executable
#2123 [21:00] <Gabitrentin> I click in the link and appears " Can not access this site downloads.malwarebytes.com took forever to respond. "
#2124 [21:00] <THE_WIZ> https://paste.ubuntu.com/p/9HmrQfmnGk/
#2125 [21:00] <CubeTheThird> victoria, dumb question, but you did click save right?
#2126 [21:01] <CubeTheThird> Gabitrentin, umm what anti-virus and firewall software do you have?
#2127 [21:01] <victoria> yes
#2128 [21:01] <victoria> wait omg
#2129 [21:01] <victoria> i think its working
#2130 [21:01] <CubeTheThird> THE_WIZ, hmm I think I see the problem
#2131 [21:02] <CubeTheThird> THE_WIZ, you have what, 3 or 4 monitors plugged into your PC?
#2132 [21:02] <THE_WIZ> Yes, I have 3 plugged in
#2133 [21:02] * No1303 [webchat@1.52.201.203] has joined #minecrafthelp
#2134 [21:02] <No1303> hi
#2135 [21:02] <Gabitrentin> The only protection my PC have is the Windows's one. I never dowloaded a anti-virus because I had some negative experiences with them in past PC's
#2136 [21:02] <CubeTheThird> THE_WIZ, ya... only 1 of them is connected to your graphics card
#2137 [21:02] <CubeTheThird> Gabitrentin, ok.. let's try malwarebytes then
#2138 [21:02] <CubeTheThird> ??> Gabitrentin av/malwarebytes
#2139 [21:02] <Mightyena> Gabitrentin: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#2140 [21:02] <Mightyena> Gabitrentin: Download it here: https://www.malwarebytes.org/
#2141 [21:02] <Mightyena> Gabitrentin: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#2142 [21:03] <No1303> i installed intel driver and still shut down my laptop CubeTheThird
#2143 [21:03] <CubeTheThird> THE_WIZ, you should have all your monitors connected to your graphics card, else you won't get the best performance
#2144 [21:03] <CubeTheThird> and sorry but I g2g
#2145 [21:04] <THE_WIZ> How do I know they're all plugged into the graphics card?
#2146 [21:04] <victoria> thank you sm !!
#2147 [21:04] * victoria [webchat@c-76-103-80-32.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#2148 [21:04] <THE_WIZ> can anyone else answer my question?
#2149 [21:04] <No1303> hi is there anybody can help me?
#2150 [21:05] <hamilton> i do not know what to do
#2151 [21:05] <hamilton> help?
#2152 [21:06] <THE_WIZ> lol]
#2153 [21:07] <Gabitrentin> The first link won't work, and the second one only have instructions, but I still can't dowload the Malwarebytes...
#2154 [21:09] * Outragepvp [webchat@c-73-246-224-46.hsd1.il.comcast.net] has joined #minecrafthelp
#2155 [21:09] <THE_WIZ> BTW all of my other games work fine but minecraft and fortnite (for some reason)
#2156 [21:09] <Outragepvp> ok so with this new launcher i dont know to allocate more ram to it since i just double my ram can someone pls help me
#2157 [21:11] <Outragepvp> <> ok so with this new launcher i dont know to allocate more ram to it since i just double my ram can someone pls help me
#2158 [21:11] <Gabitrentin> Nevermind, now the site is working
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#2161 [21:13] <THE_WIZ> Is there someone in this chat that can help me?????
#2162 [21:17] * Dry [webchat@118-235-137-216.mtaonline.net] has joined #minecrafthelp
#2163 [21:17] <Dry> Any mods on?
#2164 [21:17] <THE_WIZ> no
#2165 [21:18] <Dry> alright
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#2170 [21:28] <solar956> I'm trying to play 1.14.3 on a Windows 8 computer, but every time I load a world the game crashes either immediately or a few seconds after I spawn. I have an Intel HD Graphics 4400 graphics card. I had this same issue on 1.13 so I don't think my graphics card is the issue. I've tried uninstalling Java and installing the latest version and I've del
#2171 [21:28] <solar956> eted all Minecraft files and reinstalled it but the issue persists. Here's the game output: https://paste.ubuntu.com/p/vzdcvkNZGp/
#2172 [21:29] <solar956> I'll also note that whenever I try to click "View crash log" after a crash nothing comes up.
#2173 [21:32] * Tripp [webchat@99-113-63-85.lightspeed.fyvlar.sbcglobal.net] has joined #minecrafthelp
#2174 [21:33] <Tripp> Used to play minecraft way back, can't remember old login stuff so having to buy game again but it won't let me even though the cc number is exactly how it says on my card.
#2175 [21:37] * bigGlo [webchat@c-68-56-61-137.hsd1.mi.comcast.net] has joined #minecrafthelp
#2176 [21:38] <bigGlo> i need help I cannot log into minecraft launcher
#2177 [21:40] <bigGlo> it stops like 80% and says its not responding how do I fix this issue?
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#2179 [21:43] <bigGlo> im just tryna play minecraft
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#2185 [22:23] <ItsDarikLOl> When i start loading minecraft it says "Java(TM) Platform SE binary is not responding"
#2186 [22:23] <ItsDarikLOl> help
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#2192 [22:30] * Skeet [webchat@dyn98-143-65-172.HSIA.mnsi.net] has joined #minecrafthelp
#2193 [22:31] <Skeet> Hello trying to start a server and I keep getting invalid heap size error
#2194 [22:31] <Skeet> Invalid maximum heap size: -Xmx4096M
#2195 [22:31] <Skeet> The specified size exceeds the maximum representable size.
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#2198 [22:41] <mimi> I downloaded the Windows 10 edition of Minecraft. When I hit play, it stops and and an error code says "unable to download" . I have uninstalled, and disabled my firewall, but keep getting the same results. Any ideas what to do?
#2199 [22:41] <Em2> I can't login to minecraft.net, nor can I login to the minecraft launcher. I've tried getting an email from Mojang to reset my password, but that's not working either
#2200 [22:42] <Em2> I can't login to minecraft.net, nor can I login to the minecraft launcher. I've tried getting an email from Mojang to reset my password, but that's not working either.. What do I do?
#2201 [22:42] <Em2> I can't login to minecraft, nor can I login to the minecraft launcher. I've tried getting an email from Mojang to reset my password, but that's not working either
#2202 [22:43] * Em2 [webchat@107-218-3-111.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#2203 [22:43] * Emm [webchat@107-218-3-111.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#2204 [22:43] <Emm> I can't login to the actual minecraft website, nor can I login to the minecraft launcher. I've tried getting an email from Mojang to reset my password, but that's not working either. What do I do?
#2205 [22:48] * Tiffany4 [webchat@ool-ad02c959.dyn.optonline.net] has joined #minecrafthelp
#2206 [22:49] <Tiffany4> okay so
#2207 [22:49] <Tiffany4> I lost my password
#2208 [22:49] <Tiffany4> I stupidly didn
#2209 [22:49] <Tiffany4> didn't confirm my email so I can't get password reset email
#2210 [22:49] <Tiffany4> any hope for my account?
#2211 [22:50] <Tiffany4> or should I just try every password I can think of?
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#2215 [23:14] <Ramohth> Villager trades are not displaying. Problem is inconsistent. Trade screen flashes briefly when villager is right-clicked. Playing 14.3 latest update.
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#2218 [23:16] <Narwhal> How do i edit the host files?
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#2220 [23:17] * hlp [webchat@47.184.34.67] has joined #minecrafthelp
#2221 [23:17] <hlp> help
#2222 [23:18] * academier [webchat@110.137.47.186.static.anycast.cnt-grms.ec] has joined #minecrafthelp
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#2224 [23:19] <academier> if i bought the game without permission is there any chance to get a refund?
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#2226 [23:20] <Billy-Bob> https://paste.gg/p/anonymous/1da4ad096155465fa199eb3b9a5bf840
#2227 [23:20] <Billy-Bob> ^ explaining my issue
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#2229 [23:22] <charlie> Hey, just bought Minecraft, have it downloaded on linux, but when I go to log in, I get "Invalid username or password"
#2230 [23:23] * jacobcecil [webchat@096-059-023-086.res.spectrum.com] has joined #minecrafthelp
#2231 [23:24] <jacobcecil> i try to press the login button but it simply doesnt work
#2232 [23:24] <charlie> Probably unrelated issue, but I also couldn't log into the website on this computer (it just didn't respond when clicking the "log in" button), had to use another computer running windows to make the purchase
#2233 [23:25] <jacobcecil> but i cant even log in to buy it
#2234 [23:25] * Brian [webchat@pool-96-243-28-92.bflony.fios.verizon.net] has joined #minecrafthelp
#2235 [23:25] <jacobcecil> hello
#2236 [23:25] <Brian> I was wondering how to edit my host files because I had used mcleaks and need to get rid of it.
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#2240 [23:34] <Skeet> Anyone online?
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#2243 [23:48] <Scorpion_7680> i lost my minecraft account. anyway i can recover it ?
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