#1 [00:00] * bkoontz [webchat@ip68-102-189-82.ks.ok.cox.net] has joined #minecrafthelp
#2 [00:00] <bkoontz> If i am running Windows 10 am i able to playa java edition?
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#5 [00:20] * Slade [webchat@173-16-2-78.client.mchsi.com] has joined #minecrafthelp
#6 [00:20] <Slade> Hello?
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#12 [00:36] <Renalynn> I have a weird situation where I bought the java edition in 2012 and I have the option to get the code to collect the windows 10 version. But when I click on the link it says I already claimed it. I do not have minecraft in the windows store, I have the option to get the demo but not play the real thing. When I copy the code over it says the code h
#13 [00:36] <Renalynn> as already been claimed. When I logged in to account.mojang it showed a display name that I do not recognize but the password was what I had left it on. I am worried I was hacked and the code was taken while my account was inactive. Am I completely out of luck on getting the windows 10 version?
#14 [00:44] * Spider [webchat@207.228.78.155] has joined #minecrafthelp
#15 [00:45] <Spider> hey im getting ioexception forcibly closed by the remote host
#16 [00:45] <Spider> can someone help me
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#18 [00:50] * potaitoh [webchat@202-14-148-106-soho.dsl.iig.com.au] has joined #minecrafthelp
#19 [00:51] <potaitoh> anyone here ?
#20 [00:54] * potaitoh [webchat@202-14-148-106-soho.dsl.iig.com.au] has joined #minecrafthelp
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#23 [01:10] * Baljeet [webchat@ip-115-69-182-14.kinect.net.nz] has joined #minecrafthelp
#24 [01:10] <Baljeet> Hello
#25 [01:11] <Baljeet> I've been having countless problems with logging into my microsoft account.
#26 [01:11] <Baljeet> for a mobile ios apple device.
#27 [01:12] * Baljeet [webchat@ip-115-69-182-14.kinect.net.nz] has quit. (Client Quit)
#28 [01:17] * destroyerext [webchat@c-73-181-9-70.hsd1.co.comcast.net] has joined #minecrafthelp
#29 [01:19] <destroyerext> howyd hi, i got a question about the minecraft earth beta... more specifically the gatcha service thingy
#30 [01:32] * Natalie [webchat@102-182-210-65.ip.afrihost.co.za] has joined #minecrafthelp
#31 [01:32] <Natalie> Hi there, please can someone help....all my son's purchased worlds are locked all of a sudden and he cannot play any of them.
#32 [01:36] <destroyerext> i will try my best to help, which type of world is it? single player, multiplayer server, or realms server?
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#34 [02:02] * asdf [~asdf@67.142.113.15] has joined #minecrafthelp
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#36 [02:34] * RipJaw [webchat@bb121-7-247-17.singnet.com.sg] has joined #minecrafthelp
#37 [02:35] * TonyVen [webchat@78-80-19-33.nat.epc.tmcz.cz] has joined #minecrafthelp
#38 [02:35] <TonyVen> Hello
#39 [02:35] <RipJaw> hi why is my game saying 'this driver does not support opengl'
#40 [02:35] <RipJaw> already updated my drivers
#41 [02:36] <TonyVen> I dont know if anyone is here xd Like anybody who could help us xd
#42 [02:36] <TonyVen> I was here yesterday and nobody was here :/
#43 [02:36] <RipJaw> rip
#44 [02:37] <TonyVen> Lol my world is corrupted and I need help ASAP
#45 [02:37] * RipJaw [webchat@bb121-7-247-17.singnet.com.sg] has quit. (Client Quit)
#46 [02:37] * Timipath [webchat@194-193-42-45.tpgi.com.au] has joined #minecrafthelp
#47 [02:37] <Timipath> I need help, i keep getting this error when starting the game Process crashed with exit code -805306369
#48 [02:40] * TonyVen [webchat@78-80-19-33.nat.epc.tmcz.cz] has joined #minecrafthelp
#49 [02:40] <TonyVen> Hello xd
#50 [02:40] <TonyVen> anybody here?
#51 [02:41] <TonyVen> I just need help :)
#52 [02:41] * Timipath [webchat@194-193-42-45.tpgi.com.au] has quit. (Client Quit)
#53 [02:41] <TonyVen> My world was corrupted and I would like some help xd
#54 [02:46] * TonyVen [webchat@78-80-19-33.nat.epc.tmcz.cz] has quit. (Quit: webchat.esper.net)
#55 [02:56] * Takkeli [webchat@88.237.251.33.dynamic.ttnet.com.tr] has joined #minecrafthelp
#56 [02:56] <Takkeli> hi
#57 [02:56] <Takkeli> i forgot my password
#58 [02:57] <Greymagic27> Takkeli, Hey. Have you attempted to reset your password?
#59 [02:57] <Greymagic27> ??> Takkeli account/reset-password
#60 [02:57] <Mightyena> Takkeli: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#61 [02:57] <Mightyena> Takkeli: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#62 [02:57] <Takkeli> I can't reach my email
#63 [02:58] <Greymagic27> Takkeli, In that case, you'll either need to contact your email provider to get access to your email or contact mojang and ask them to reset your account details. Do you need mojangs contact information?
#64 [02:59] <Takkeli> yeah
#65 [02:59] <Greymagic27> ??> Takkeli account/send-email
#66 [02:59] <Mightyena> Takkeli: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#67 [02:59] <Mightyena> Takkeli: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#68 [03:00] <Takkeli> okey
#69 [03:00] <Takkeli> thank you
#70 [03:00] * Takkeli [webchat@88.237.251.33.dynamic.ttnet.com.tr] has quit. (Client Quit)
#71 [03:17] * Lord_of_Life [~Lord@77.28.166.183] has quit. (Ping timeout: 202 seconds)
#72 [03:19] * Lord_of_Life [~Lord@77.28.172.62] has joined #minecrafthelp
#73 [03:25] * Kare [webchat@ti0005a400-5805.bb.online.no] has joined #minecrafthelp
#74 [03:26] <Kare> hello
#75 [03:26] <Greymagic27> Kare, Hey. How can we help?
#76 [03:26] <Kare> hi i recently purchased minecraft
#77 [03:26] <Kare> but when i try to login to the minecraft launcher i doesnt let e
#78 [03:26] <Kare> me
#79 [03:27] <Greymagic27> Kare, Does it say you own the game here? https://account.mojang.com/login
#80 [03:27] <Kare> yes
#81 [03:27] <Greymagic27> ??> Kare launcher/relog
#82 [03:27] <Mightyena> Kare: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#83 [03:28] <Kare> i am not logged in
#84 [03:28] <Kare> it doesnt let me log in
#85 [03:28] <Greymagic27> Kare, What does it say when you try to login?
#86 [03:29] <Kare> wrong password or email
#87 [03:29] <Greymagic27> Kare, Let's make sure nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#88 [03:29] <Greymagic27> ??> Kare tools/hjt
#89 [03:29] <Mightyena> Kare: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#90 [03:29] <Mightyena> Kare: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#91 [03:30] <Kare> it isnt my computer
#92 [03:30] <Kare> my friend tried to login With his computer and it didnt work
#93 [03:30] <Kare> he has an account and his Works fine
#94 [03:31] <Greymagic27> Kare, Even so, I'd like to be sure no software is having a part in this issue
#95 [03:32] <Kare> i checked on google purchases and it said that minecraft is accepted but not completed
#96 [03:32] <Greymagic27> Kare, Ah. Are you talking about bedrock edition?
#97 [03:33] <Kare> no regular java
#98 [03:33] <Greymagic27> Kare, Did you buy it from minecraft.net ?
#99 [03:33] <Kare> yes
#100 [03:33] <Greymagic27> Kare, When you said google purchases, my mind went to bedrock edition
#101 [03:34] <nate> So, is the java edition like gimp'd or something? I recently started trying to play again after watching some recent streams of it but my content seems to vastly be different, particularly in the forms of I have no random treasure stuff (ie; pirate ships) and seemingly no hostile cult folk
#102 [03:35] <Greymagic27> The 'hostile cult folk' are the pillagers, you need to be in a village and get the potion effect 'bad omen' to start a raid Iirc
#103 [03:36] <Greymagic27> But no, the java edition isn't gimp'd. It's the one you download from minecraft.net
#104 [03:37] <nate> So I'm just having absolute crap luck? And I wasn't worried about raids specifically, but in his game play he came across random hostile guys just out in general
#105 [03:37] <Greymagic27> nate, Each world is generated differently, it's more likely you've just not come across any treasure maps, or the raids
#106 [03:38] <nate> I'll just call it bad luck then lol, he's literally had dozens of like shipwrecks and stuff in his so far, and even found a few desert temples. I'm to the point I literally went so far out I don't even know my way back anymore and still haven't found anything :P
#107 [03:44] <nate> and of course swimming across a lake-ish area I oddly finally find a sunken one and what looks to be a temple in the far distance. I hate this game lol
#108 [03:45] <Greymagic27> nate, Haha
#109 [03:46] * Shivani [webchat@static.kpn.net] has joined #minecrafthelp
#110 [03:47] <nate> but then it adds insult to the injury of searching by having nothing but three pieces of paper in the box on the ship :|
#111 [03:47] * jerri [webchat@cpe-101-191-36-245.nb04.nsw.asp.telstra.net] has joined #minecrafthelp
#112 [03:48] <Shivani> I bought the app but I didn't got it, does anyone know how I can get my money back?
#113 [03:48] <Greymagic27> ??> Shivani account/refund
#114 [03:48] <Mightyena> Shivani: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#115 [03:49] <Shivani> I paid the €6,99 but I can't download minecraft
#116 [03:49] <Greymagic27> Shivani, See what Mightyena posted above on how to get a refund
#117 [03:51] * Shivani [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#118 [03:51] <jerri> hey, im trying to purchase the game, ive called my bank to see if its restricting overseas transactions but its not, the card info is correct yet the error msg is appearing still. anyone know how to fix this?
#119 [03:52] <Greymagic27> jerri, Hey. Let's make sure there isn't anything on your PC that could be causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#120 [03:52] <Greymagic27> ??> jerri tools/hjt
#121 [03:52] <Mightyena> jerri: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#122 [03:52] <Mightyena> jerri: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#123 [04:04] <jerri> hey guys i think ive done things correctly but im unsure what you mean when you guys asked for a link? ive put the log on just what link would you guys want? sorry if that sounds confusing
#124 [04:04] <Greymagic27> ??> jerri paste
#125 [04:04] <Mightyena> jerri: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#126 [04:04] * Santiago [webchat@c-67-181-168-104.hsd1.ca.comcast.net] has joined #minecrafthelp
#127 [04:05] * Yapixx [webchat@cpe-72-230-143-196.rochester.res.rr.com] has joined #minecrafthelp
#128 [04:06] * Darkek [webchat@5-231-146-217.ktk-ip.de] has joined #minecrafthelp
#129 [04:06] <jerri> this it? https://paste.ubuntu.com/p/n4yMJmQXCJ/
#130 [04:06] <Darkek> GreyVulpine hi, are you here? :D
#131 [04:06] <Santiago> hello
#132 [04:06] * Kare [webchat@ti0005a400-5805.bb.online.no] has quit. (Quit: webchat.esper.net)
#133 [04:06] <Greymagic27> jerri, Perfect. Hang on one moment
#134 [04:06] <Greymagic27> Darkek, Santiago Hey. How can we help?
#135 [04:07] <Darkek> So, I was yesterday speaking with GreyVulpin about my problem, but I've discovered something new
#136 [04:07] <Greymagic27> jerri, You've got nothing that I could see that would be causing the issue. Have you emailed mojang support prior to coming here?
#137 [04:07] <Greymagic27> Darkek, Could you recap your problem?
#138 [04:07] <Santiago> so I paid for Minecraft before but noe then I sign into my account I can't access it
#139 [04:07] <Santiago> I have to buy it again
#140 [04:07] <Darkek> My problem was that I couldnt log into minecraft webpage or minecraft launcher
#141 [04:08] <Greymagic27> Santiago, Let's make sure there isn't anything on your PC that could be causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#142 [04:08] <Greymagic27> ??> Santiago tools/hjt
#143 [04:08] <Mightyena> Santiago: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#144 [04:08] <Mightyena> Santiago: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#145 [04:08] <Greymagic27> Darkek, I see. What's the new thing?
#146 [04:08] <jerri> not yet but ill give it a go thanks for helping out anyway!
#147 [04:08] <Darkek> But I will describe whole thing ok?
#148 [04:08] * Santiago [webchat@c-67-181-168-104.hsd1.ca.comcast.net] has quit. (Client Quit)
#149 [04:08] <Greymagic27> Darkek, Yea. GO ahead
#150 [04:09] <Darkek> So yesterday I wanted to buy mc and after creating account I couldnt log into it, neither of site or launcher. After trying different things I finaly loged into minecraft.net but with using VPN in browser (Opera has that builded in)
#151 [04:10] <Darkek> And after buying the game and downloading launcher I couldnt log in launcher too
#152 [04:10] <Darkek> So I came here to seek help
#153 [04:10] <Greymagic27> Darkek, Have you contacted your ISP? They may be blocking minecraft for some reason
#154 [04:10] <Darkek> GreyVulpine asked if I pirated minecraft and I said yes, so he told me some things to do (delete mojang instances from notepad) and that couldnt help either
#155 [04:11] <Greymagic27> Are you still using a pirated launcher?
#156 [04:11] <Darkek> no
#157 [04:11] <Darkek> I have formated my pc this night
#158 [04:11] <Darkek> I thought this would help
#159 [04:11] <Darkek> But I've discovered that I cannot log in with my internet
#160 [04:12] <Darkek> when I was trying to do it on my phone while connected to my wifi it just didnt let me log in
#161 [04:12] <Darkek> and when I changed from wifi to my mobile data that helped
#162 [04:12] <Greymagic27> That does sound like an ISP related issue
#163 [04:12] <Darkek> What is ISP?
#164 [04:13] <Darkek> my internet providor?
#165 [04:13] <Greymagic27> Yea
#166 [04:13] * Emikun5 [webchat@139.red-79-146-84.dynamicip.rima-tde.net] has joined #minecrafthelp
#167 [04:13] <Darkek> hm, so at this moment I dont know what to do
#168 [04:13] <Emikun5> i need help
#169 [04:13] <Greymagic27> Emikun5, What's the issue?
#170 [04:13] <Darkek> i tried to restart my router as well, but that didnt helped
#171 [04:14] <Greymagic27> Darkek, Who is your ISP?
#172 [04:14] <Emikun5> My problem is that I cannot log in to my account from my computer, I get an error, which says that the password or email is wrong, this only happens on my PC, I have tried on other PCs and there is no problem, Why does it only fail on my pc?
#173 [04:14] <Emikun5> I can not log in to the official website of minecraft.net, I have tried several times to change the password and that is not the problem, since I can log in even from the mobile
#174 [04:14] <Darkek> Eh propably my mom know cuz I moved to her 1 year ago
#175 [04:16] <Darkek> Greymagic27 My mom things it's Telekom
#176 [04:16] <Darkek> or Kevag
#177 [04:16] <Darkek> (german internet providor)
#178 [04:17] <Greymagic27> ??> Emikun5 tools/hjt
#179 [04:17] <Mightyena> Emikun5: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#180 [04:17] <Mightyena> Emikun5: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#181 [04:18] <Yapixx> Hey! Sorry if I'm one person too many (I can wait until the others have been helped) but I was sent here for a technical issue. Whenever the game is launched it looks okay, but whenever I choose any of the options on the menu it turns into a pixel-y mess and crashes soon after. I have a pastebin of the DxDiag which I believe was said to be helpful
#182 [04:18] <Yapixx> - https://paste.ubuntu.com/p/XSyJbyXF5j/
#183 [04:18] <Greymagic27> Darkek, I've heard about some issues from telekom. It may be worth contacting them
#184 [04:18] <Darkek> Okey, but what to say? "Hello, can you unlock minecraft for me?" :D
#185 [04:19] <Greymagic27> Yapixx, Download and install this driver: https://www.geforce.com/drivers/results/148865
#186 [04:19] <Greymagic27> Darkek, Explain the issue. They may be blocking the servers
#187 [04:19] <Darkek> i'll try
#188 [04:22] <Emikun5> I have already done what they asked me
#189 [04:22] * Darkek [webchat@5-231-146-217.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#190 [04:22] <Greymagic27> Emikun5, Could you send the URL here?
#191 [04:23] * Darkek [webchat@5-231-146-217.ktk-ip.de] has joined #minecrafthelp
#192 [04:23] <Emikun5> https://paste.ubuntu.com/p/BV7FCCx4DB/
#193 [04:23] <Greymagic27> ??> Emikun5 win/hosts/edit
#194 [04:23] <Mightyena> Emikun5: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#195 [04:23] <Mightyena> Emikun5: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#196 [04:23] <Greymagic27> Emikun5, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#197 [04:26] <Emikun5> I don't have any file called host
#198 [04:27] <Greymagic27> Emikun5, Don't go directly to the file. Follow these steps to access it:
#199 [04:27] <Greymagic27> ??> Emikun5 win/hosts/edit
#200 [04:27] <Mightyena> Emikun5: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#201 [04:27] <Mightyena> Emikun5: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#202 [04:27] * jerri [webchat@cpe-101-191-36-245.nb04.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#203 [04:29] * jaapur [webchat@63-155-17-178.eugn.qwest.net] has joined #minecrafthelp
#204 [04:30] <Emikun5> Found, what do I do now?
#205 [04:30] <Greymagic27> Emikun5, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#206 [04:31] <jaapur> Hi, i got an email a few months ago saying my account got migrated, and i cant get a password reset to log back in to my old account :(
#207 [04:31] * Yapixx [webchat@cpe-72-230-143-196.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#208 [04:33] <Emikun5> guys you are the best I love you <3 thank you very much, I bought the game yesterday and I thought I had thrown the money
#209 [04:34] <Emikun5> thanks for solving my problem so fast
#210 [04:35] * Darkek [webchat@5-231-146-217.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#211 [04:38] * Emikun5 [webchat@139.red-79-146-84.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#212 [04:38] * ZaNaZ_ [webchat@ppp-114-190.33-151.wind.it] has joined #minecrafthelp
#213 [04:42] <ZaNaZ_> I can't launch the game, I reinstalled the launcher because I had problems with it updating, now that I've reinstalled it when I open the game it says "Couldn't load launcehr core from C:\Program Files (x86)\Minecraft Launcher\game\launcher.dll: LoadErrorNotPresent" what do I do?
#214 [04:49] <asdf> ??> ZaNaZ_ win/reinst/full
#215 [04:49] <Mightyena> ZaNaZ_: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#216 [04:49] <Mightyena> ZaNaZ_: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#217 [04:52] <ZaNaZ_> Mightyena still gives me error
#218 [04:54] <asdf> ??> ZaNaZ_ tools/hjt
#219 [04:54] <Mightyena> ZaNaZ_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#220 [04:54] <Mightyena> ZaNaZ_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#221 [04:54] * Askefise [webchat@180.191.122.62] has joined #minecrafthelp
#222 [04:55] <Askefise> Hello!
#223 [04:55] <Askefise> I need help...
#224 [04:56] * Askefise [webchat@180.191.122.62] has quit. (Client Quit)
#225 [04:56] * askefise [webchat@180.191.122.62] has joined #minecrafthelp
#226 [04:57] <askefise> Hello
#227 [04:57] <askefise> I need help...
#228 [04:57] <asdf> ask
#229 [04:57] <askefise> So.
#230 [04:57] <askefise> I'm trying to sign in to minecraft.net
#231 [04:57] <askefise> and also
#232 [04:57] <askefise> trying to sign in to the launcher
#233 [04:57] <askefise> Minecraft.net wont allow me to sign in
#234 [04:58] <askefise> and the launcher is throwing me a message saying, "If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username."
#235 [04:58] <askefise> WHat can i do
#236 [04:58] <askefise> i changed my email already
#237 [04:59] <asdf> forgot email, or password
#238 [04:59] <asdf> ?
#239 [04:59] <ZaNaZ_> https://paste.ubuntu.com/p/gjPx26hkVp/ Mightyena
#240 [05:00] <askefise> i remember both
#241 [05:00] <askefise> both are correct
#242 [05:00] <askefise> but it just gives me that messaeg
#243 [05:01] <ZaNaZ_> brb thunderstorm incoming here
#244 [05:01] <askefise> Absol
#245 [05:01] <askefise> Help me please
#246 [05:03] <askefise> anyone?
#247 [05:04] <asdf> what erreor do you get?
#248 [05:04] * Th3Mag3Lord [webchat@host86-148-8-8.range86-148.btcentralplus.com] has joined #minecrafthelp
#249 [05:05] <askefise> "If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username."
#250 [05:05] <Th3Mag3Lord> Hi a little while ago minecraft just stopped loading
#251 [05:05] <askefise> Minecraft.net won't allow me to sing in anymore, I don't know why.
#252 [05:05] <asdf> are you logging in with email?
#253 [05:06] <askefise> i cant login
#254 [05:06] <askefise> yeah
#255 [05:06] <askefise> sororicideisking@gmail.com
#256 [05:06] <askefise> and when i log in with username
#257 [05:06] <askefise> its the same thing
#258 [05:07] <askefise> just reset my password
#259 [05:07] <askefise> nothing
#260 [05:07] <asdf> ??> askefise tools/hjt
#261 [05:07] <Mightyena> askefise: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#262 [05:07] <Mightyena> askefise: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#263 [05:08] <askefise> what
#264 [05:08] <askefise> oh ok
#265 [05:09] <askefise> https://paste.ubuntu.com/p/tpjYqFMbjt/
#266 [05:09] <askefise> there
#267 [05:10] <askefise> whenver i try to migrate account
#268 [05:10] <askefise> At this time you can only own one copy of Minecraft per account, sorry!
#269 [05:10] <asdf> ??> askefise win/hosts
#270 [05:10] <Mightyena> askefise: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#271 [05:10] <Mightyena> askefise: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#272 [05:11] <askefise> https://paste.ubuntu.com/p/tr8NJ5TQxR/
#273 [05:11] <asdf> looks like you got hit too
#274 [05:12] <askefise> what do you mean?
#275 [05:12] <asdf> ??> askefise win/hosts/edit
#276 [05:12] <Mightyena> askefise: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#277 [05:12] <Mightyena> askefise: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#278 [05:12] <askefise> wait what
#279 [05:13] <askefise> ok now what
#280 [05:13] <asdf> askefise Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#281 [05:13] <askefise> even mojang.com
#282 [05:13] <askefise> do i keep the .com
#283 [05:13] <askefise> or not
#284 [05:14] <asdf> remove the whole line
#285 [05:14] <asdf> both lines
#286 [05:14] <askefise> wait
#287 [05:14] <askefise> what
#288 [05:14] <askefise> i just remover mojang.com
#289 [05:14] <askefise> 35.156.90.191 authserver
#290 [05:14] <askefise> 35.156.90.191 sessionserver
#291 [05:14] <askefise> thats what it says
#292 [05:14] * Absol kicked askefise from #minecrafthelp (Reason: skefise :Stop spamming)
#293 [05:15] <asdf> remove both lines and save
#294 [05:15] * TheKikoo [webchat@cl601-1-88-180-219-22.fbx.proxad.net] has joined #minecrafthelp
#295 [05:16] * matt5 [webchat@host86-179-105-243.range86-179.btcentralplus.com] has joined #minecrafthelp
#296 [05:16] <asdf> askefise Remove any entry (the whole line) containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#297 [05:17] <asdf> oh, kicked
#298 [05:17] <TheKikoo> hello everyone, I have a problem: when I connect with my account minecraft, I can only play the demo help me plz!
#299 [05:18] <matt5> I have an issue where as minecraft launches fine. new worlds load fine but as soon as I enter the world the game crashes. a message pops up with "JAVA platform SE binary has stopped working"
#300 [05:19] <asdf> ??> TheKikoo account/bug/demo
#301 [05:19] <Mightyena> TheKikoo: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#302 [05:19] <matt5> I've tried changing my intel video settings, ive deleted and reinstalled java and neither have worked
#303 [05:19] <TheKikoo> how many gigabytes of RAM do you have?
#304 [05:19] <matt5> at least 2 so my laptop should support it
#305 [05:20] * Paddydreng [webchat@dx3gwqppr.onlinegiven.com] has joined #minecrafthelp
#306 [05:20] * Paddydreng [webchat@dx3gwqppr.onlinegiven.com] has quit. (Network ban)
#307 [05:20] <matt5> ive got 4gb
#308 [05:21] <TheKikoo> no, that can not be that, my problem appeared after a change of password ill about 48h ago
#309 [05:21] <TheKikoo> hey
#310 [05:22] <asdf> ??> TheKikoo win/hosts
#311 [05:22] <Mightyena> TheKikoo: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#312 [05:22] <Mightyena> TheKikoo: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#313 [05:23] <TheKikoo> Did you restart your pc?
#314 [05:26] <asdf> ??> matt5 launcher/reinst/win
#315 [05:26] <Mightyena> matt5: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft Launcher entry and select "Uninstall".
#316 [05:26] <Mightyena> matt5: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#317 [05:29] <TheKikoo> sorry, I looked at what is dedant masi malgrés my nickname I am not a kikoo and I would not disclose my ip address
#318 [05:30] <asdf> what?
#319 [05:31] <TheKikoo> my IP address is in this document
#320 [05:31] <asdf> doubtful
#321 [05:31] <asdf> do you see mojang in the hosts file?
#322 [05:32] <TheKikoo> no
#323 [05:33] <TheKikoo> i go to eat
#324 [05:34] <asdf> ok
#325 [05:35] * Loollz [webchat@c-32b2e355.027-39-6e6b7012.bbcust.telenor.se] has joined #minecrafthelp
#326 [05:54] * fridge [webchat@116.26.208.46.dyn.plus.net] has joined #minecrafthelp
#327 [05:58] <fridge> I joined a server and I managed to get stuck above the nether with nothing. I was exploring the nether and I died in lava without a respawn point so I respawned above the nether. I have already tried starving myself but the difficulty is locked on easy so I can't go below 5 hearts. I also can't find any information about the server admin to help me
#328 [05:58] <fridge> . Any ideas?
#329 [05:59] <asdf> disconnect?
#330 [06:14] <fridge> tried disconnecting, when i reconnecded i was in the same place
#331 [06:17] <Andrio> TheKikoo, what's the name associated with your IP address in the file?
#332 [06:18] <Andrio> fridge, if you can't contact the server staff, the only option would be to find a better server.
#333 [06:20] * Test_ [webchat@pD9E2C84F.dip0.t-ipconnect.de] has joined #minecrafthelp
#334 [06:23] <Test_> hey guys, i have a big problem. I can´t log in on minecraft.net . I created an account to buy minecraft but at first i have to log in but i can´t. I don´t know the problem behind this but the website doesn´t let me log in. If i write my email and password in the lines nothing happen.
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#336 [06:40] * Eva [webchat@176-163-70-217.abo.bbox.fr] has joined #minecrafthelp
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#338 [06:54] * gamers [webchat@78-23-161-65.access.telenet.be] has joined #minecrafthelp
#339 [06:54] <gamers> wat
#340 [06:54] * Nothus [webchat@n175-33-198-11.meb2.vic.optusnet.com.au] has joined #minecrafthelp
#341 [06:54] * gamers [webchat@78-23-161-65.access.telenet.be] has quit. (Client Quit)
#342 [06:55] <Nothus> Hi, I'm trying to get my password reset, I tried the password reset function, and have checked my email several times and gone through spam and done all the things the help page says to do- I didn't recieve my email yet to reset.
#343 [06:56] * xHGxSSJ [webchat@81.203.137.146.dyn.user.ono.com] has joined #minecrafthelp
#344 [06:56] <xHGxSSJ> https://youtu.be/bPV5Y25T_oY
#345 [06:56] <xHGxSSJ> pls help
#346 [07:00] <Andrio> ??> Nothus account/email-missing
#347 [07:00] <Mightyena> Nothus: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#348 [07:00] <Mightyena> Nothus: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#349 [07:00] <Mightyena> Nothus: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#350 [07:00] <Andrio> ??> xHGxSSJ tools/HJT
#351 [07:00] <Mightyena> xHGxSSJ: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#352 [07:00] <Mightyena> xHGxSSJ: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#353 [07:02] * dudgns9414 [webchat@116.46.186.163] has joined #minecrafthelp
#354 [07:03] <Nothus> As I said, I followed the "cannot get mojang" system emails and its none of those things, and I have waited half a day now so its not that either. Its just not sending the email. I already contacted Mojang but it says "We're currently replying to cases received on June 13th. We thank you for your patience and will get to each case as quickly as pos
#355 [07:03] <Nothus> sible."
#356 [07:03] <Nothus> Am I seriously going to have to wait 2 months for a password reset?
#357 [07:04] <dudgns9414> Who can speak Korean?
#358 [07:04] <dudgns9414> I want to find an email
#359 [07:05] * RadSucc [webchat@dsl.49.146.44.58.pldt.net] has joined #minecrafthelp
#360 [07:07] <RadSucc> Please help, I just started a Realm with my free trial and it's been working fine for around 6 hours, but all of a sudden, when I try to join my realm, I get put into where I logged out, but without any of my items, and I suddenly get kicked, with the message "Internal Exception: java.io.IOException: An existing connection was forcibly closed by th
#361 [07:07] <RadSucc> e remote host".
#362 [07:10] <dudgns9414> I want to find my email What should I do?
#363 [07:13] * TheKikoo [webchat@cl601-1-88-180-219-22.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#364 [07:15] * Overthr0w [webchat@p54AFC769.dip0.t-ipconnect.de] has joined #minecrafthelp
#365 [07:16] * Nothus [webchat@n175-33-198-11.meb2.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#366 [07:16] <Overthr0w> https://cdn.discordapp.com/attachments/604716908582797316/610405862015762463/unknown.png
#367 [07:17] <Overthr0w> I bought and registered my minecraft over 1 year ago
#368 [07:17] <Overthr0w> the transaction is still progressing
#369 [07:17] <Overthr0w> I tried to purchase this on different devices, Android, Win8 , Linux Mint, and no Windows 10
#370 [07:18] <Overthr0w> I bought a minecraft card for this
#371 [07:22] * scrppydoo [webchat@62-11-0-181.dialup.tiscali.it] has joined #minecrafthelp
#372 [07:22] <scrppydoo> I cannot login to the minecraft launcher but can login to the Mojang website. Can anyone help?
#373 [07:24] * taapido [webchat@bzq-79-176-78-163.red.bezeqint.net] has joined #minecrafthelp
#374 [07:24] <taapido> hello?
#375 [07:25] <taapido> anyone here?
#376 [07:25] <Overthr0w> whats your problem @taapido?
#377 [07:25] <taapido> i have a problem with my email
#378 [07:25] * Josh0 [webchat@49.190.176.250] has joined #minecrafthelp
#379 [07:25] <Overthr0w> explain as precise as possible
#380 [07:26] <taapido> i signed in years ago with my brothers email and i dont remember whats is it. he doesnt remember either. i cant change skins or change my name
#381 [07:26] <Josh0> I uninstalled and reinstalled Minecraft bedrock/ windows 10 and lost my worlds and downloaded mods in the proccess, I would like to know how to get them back please.
#382 [07:27] * ThieF_24 [webchat@82-73-217-84.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#383 [07:28] <taapido> Overthr0w do you have any idea how i can change email without the old email?
#384 [07:28] * ThieF_24 is now known as ThieF
#385 [07:29] <scrppydoo> I cannot login to the minecraft launcher but can login to the Mojang website. Can anyone help?
#386 [07:30] <taapido> i have the opposite problem from you
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#388 [07:31] * Josh0 [webchat@49.190.176.250] has quit. (Quit: webchat.esper.net)
#389 [07:32] * xHGxSSJ [webchat@81.203.137.146.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#390 [07:37] * xHGxSSJ [webchat@81.203.137.146.dyn.user.ono.com] has joined #minecrafthelp
#391 [07:38] <xHGxSSJ> guys
#392 [07:38] <xHGxSSJ> you told me to download hijackthis
#393 [07:38] <xHGxSSJ> but when i try to open it says is already open
#394 [07:41] * jaapur [webchat@63-155-17-178.eugn.qwest.net] has quit. (Quit: webchat.esper.net)
#395 [07:41] * Nick7 [webchat@aua.athome.globe.com.ph] has joined #minecrafthelp
#396 [07:42] * Louis_Braendlin [webchat@ip-37-201-4-83.hsi13.unitymediagroup.de] has joined #minecrafthelp
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#398 [07:42] <Nick7> I have problems joining friend's world
#399 [07:43] <Nick7> We can play together in Featured servers
#400 [07:43] <Nick7> Hope you could help me thanks
#401 [07:43] * Nick7 [webchat@aua.athome.globe.com.ph] has quit. (Client Quit)
#402 [07:54] * RadSucc [webchat@dsl.49.146.44.58.pldt.net] has quit. (Quit: webchat.esper.net)
#403 [07:59] * troppusdog [webchat@cust-174-130-111-94.dyn.as47377.net] has joined #minecrafthelp
#404 [07:59] <troppusdog> Helllo, I have problems installing the game. the same error keeps comming up: unable to update native launcher. How do i fix this?
#405 [08:01] * nathan0 [webchat@132.219.142.104] has joined #minecrafthelp
#406 [08:02] <nathan0> i sent a email but didn't received a answer yet. i didn't play minecraft since i bought it in 2011 and i tried to get my account back but i can't seems to get a password
#407 [08:03] * Ringerz [webchat@host31-49-236-84.range31-49.btcentralplus.com] has joined #minecrafthelp
#408 [08:06] * Opgevoerd [webchat@ip4da20e15.direct-adsl.nl] has joined #minecrafthelp
#409 [08:07] * Opgevoerd [webchat@ip4da20e15.direct-adsl.nl] has quit. (Client Quit)
#410 [08:07] <troppusdog> Helllo, I have problems installing the game. the same error keeps comming up: unable to update native launcher. How do i fix this?
#411 [08:13] * dries146 [webchat@d54C30986.access.telenet.be] has joined #minecrafthelp
#412 [08:13] <dries146> hello! i forgot my old email on minecraft so i cant megrate my account! can u help me
#413 [08:17] * dries146 [webchat@d54C30986.access.telenet.be] has quit. (Client Quit)
#414 [08:22] * Stylaaa17170 [webchat@p5B064EF5.dip0.t-ipconnect.de] has joined #minecrafthelp
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#417 [08:38] * Sage [webchat@ip68-10-123-150.hr.hr.cox.net] has joined #minecrafthelp
#418 [08:39] <Sage> My minecraft has a huge slash of pixels going diagonally through the log in screen. if i attempt to click any buttons such as multiplayer, or options i will crash.
#419 [08:40] * scoosy [webchat@aftr-37-201-215-52.unity-media.net] has quit. (Client Quit)
#420 [08:44] * giaggio98 [webchat@host48-127-dynamic.8-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#421 [08:46] <giaggio98> hello, i have an account problem, i bought minecraft 2 years a go but now i can play only demo mode
#422 [08:46] * Anonymous1 [webchat@cpe-23-243-137-133.socal.res.rr.com] has joined #minecrafthelp
#423 [08:47] * Anonymous1 [webchat@cpe-23-243-137-133.socal.res.rr.com] has quit. (Client Quit)
#424 [08:48] * Niko [webchat@d155-70.icpnet.pl] has joined #minecrafthelp
#425 [08:48] * luis [webchat@234.148-31-62.static.virginmediabusiness.co.uk] has joined #minecrafthelp
#426 [08:48] <Niko> hello
#427 [08:48] <luis> hi
#428 [08:48] <Niko> i bough an account and now i cant log in
#429 [08:48] <Niko> i logged into it before
#430 [08:48] * Campervan [webchat@b0fcf5aa.bb.sky.com] has joined #minecrafthelp
#431 [08:48] <Sage> reset you password?
#432 [08:48] <Niko> i cant
#433 [08:48] <Sage> why not?
#434 [08:48] <Niko> i lost access to the mail
#435 [08:49] <Sage> ah
#436 [08:49] <Niko> but the account worked fine
#437 [08:49] <luis> my problem is that i have no clue what email my account is on cause its super old
#438 [08:49] <Sage> they cant help with login stuff in this chat
#439 [08:49] <Sage> it says it at the top
#440 [08:49] <giaggio98> hello, i have an account problem, i bought minecraft 2 years a go but now i can play only demo mode
#441 [08:49] * luis [webchat@234.148-31-62.static.virginmediabusiness.co.uk] has quit. (Client Quit)
#442 [08:49] <Niko> and all i care about is my minecraft realms which me and my friends worked on a lot
#443 [08:49] <Sage> realms are down atm
#444 [08:49] <Niko> how do i get access back to my realm?
#445 [08:50] <Niko> yes
#446 [08:50] <Niko> but i still cant do anything
#447 [08:50] <Niko> not now
#448 [08:50] <Sage> im not a staff member lol
#449 [08:50] <Niko> just overall
#450 [08:50] * giaggio98 [webchat@host48-127-dynamic.8-87-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#451 [08:50] <Campervan> My Minecraft world has just disappeared. I saved and quit last night but came on this morning to find that my world had disappeared
#452 [08:50] * Niko [webchat@d155-70.icpnet.pl] has quit. (Client Quit)
#453 [08:51] * Almilito [webchat@179-67-0-37.user3g.veloxzone.com.br] has joined #minecrafthelp
#454 [08:52] <Almilito> Olá
#455 [08:52] <Almilito> I'm Brasilian
#456 [08:52] <Almilito> help me, please
#457 [08:52] <Almilito> Então, perdi a minha conta pelo simples motivo de passar um tempo sem jogar e acabei esquecendo o meu e-mail, mas a senha eu lembro ainda
#458 [08:53] <Almilito> e queria saber se vocês podem me ajudar a recuperar a minha conta
#459 [08:53] <troppusdog> Helllo, I have problems installing the game. the same error keeps comming up: unable to update native launcher. How do i fix this?
#460 [08:56] * DeShun [webchat@cpe-75-86-231-215.wi.res.rr.com] has joined #minecrafthelp
#461 [08:57] <DeShun> My save keeps crashing and is unplayable.
#462 [09:00] * troppusdog [webchat@cust-174-130-111-94.dyn.as47377.net] has quit. (Quit: webchat.esper.net)
#463 [09:00] * Campervan [webchat@b0fcf5aa.bb.sky.com] has joined #minecrafthelp
#464 [09:00] <Campervan> My Minecraft world has just disappeared. I saved and quit last night but came on this morning to find that my world had disappeared
#465 [09:03] * Campervan [webchat@b0fcf5aa.bb.sky.com] has quit. (Client Quit)
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#470 [09:11] <Campervan> My Minecraft world has just disappeared. I saved and quit last night but came on this morning to find that my world had disappeared
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#472 [09:14] * Renalynn [webchat@c-75-72-7-182.hsd1.mn.comcast.net] has joined #minecrafthelp
#473 [09:16] <Renalynn> Hello, I have a strange question. I bought minecraft is 2012. I just recently decided I wanted to play again but with friends. It seems the cross platform play has to be done on the windows 10 version. I tried to claim my free copy but it says that I already did. When I had logged in the profile name was not what I had set it to. I sent a support t
#474 [09:16] <Renalynn> icket to mojang but it sounds like it will take them 2 months to respond. Am I stuck buying the windows 10 version?
#475 [09:17] * panzy [webchat@124-149-191-145.dyn.iinet.net.au] has joined #minecrafthelp
#476 [09:17] <panzy> i can't log into my minecraft account with the right information
#477 [09:18] <panzy> whhow can i fix this?
#478 [09:19] * panzy [webchat@124-149-191-145.dyn.iinet.net.au] has quit. (Client Quit)
#479 [09:22] <xHGxSSJ> hey
#480 [09:22] <xHGxSSJ> i was the guy who couldnt login in minecraft.net but i could in mojang.com
#481 [09:22] <xHGxSSJ> i tried to in another pc
#482 [09:23] <xHGxSSJ> and i could
#483 [09:23] <xHGxSSJ> then wtf happens?
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#488 [09:35] <Campervan> My Minecraft world has just disappeared. I saved and quit last night but came on this morning to find that my world had disappeared
#489 [09:36] * Campervan [webchat@b0fcf5aa.bb.sky.com] has quit. (Quit: webchat.esper.net)
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#492 [09:56] * spinner [webchat@nc-208-163-188-135.dyn.centurytel.net] has joined #minecrafthelp
#493 [09:56] <spinner> hi
#494 [09:57] <spinner> does anyone know how to turn off data collection in the latest version of minecraft?
#495 [09:59] <Ralex> That is no longer used as of May 25th of last year.
#496 [09:59] <spinner> I was wondering. Why does it have you check the box for data collection upon buying Minecraft?
#497 [10:00] <Ralex> Welcome to using any site. Mojang does need to have some data on you when you buy something from them.
#498 [10:00] <spinner> It says you can turn off data collection within the game. Is this just old information still on the site?
#499 [10:00] <Ralex> Probably.
#500 [10:01] <spinner> Thank you for the info. :)
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#504 [10:06] <Louis> Hello, i am trying to get onto my minecraft account but i can not remember what email account i have previously used to set up my mojang account, therefor cannot get a recovery email to change my password.
#505 [10:07] <Gaz> I need help please, i know my MC account Username and Password however do not know the email adress i mitigated the account to
#506 [10:07] <Gaz> pls help
#507 [10:08] * um_bongjoe [webchat@82-132-214-73.dab.02.net] has joined #minecrafthelp
#508 [10:09] <um_bongjoe> Hi i setup my first minecraft account around 2011 the only information i know about it is my username? anyone know how i can recover it?
#509 [10:11] <Louis> do you know what email you used?
#510 [10:12] * scrppydoo [webchat@62-11-0-181.dialup.tiscali.it] has quit. (Quit: webchat.esper.net)
#511 [10:12] <Gaz> no i only know my username and password
#512 [10:12] <Louis> i have the same problem but i dont know my password
#513 [10:13] <Gaz> i tried every email ever
#514 [10:13] <Gaz> i know the password
#515 [10:13] <Gaz> so frustraiting
#516 [10:13] <Louis> me too
#517 [10:13] <Louis> i made mine in 2011 aswell and i dont know what email it is on
#518 [10:13] <Gaz> i made it 2011
#519 [10:13] <Gaz> thats along time ago
#520 [10:13] <Louis> yeah me too
#521 [10:14] <Gaz> its so frustraiting
#522 [10:14] <Gaz> cause all they need to do is tell me the eamil associated to the account
#523 [10:15] * selma [webchat@cm-84.215.199.61.getinternet.no] has joined #minecrafthelp
#524 [10:15] <Louis> thats what i need, but the email could take up to 60 days and i need it now..
#525 [10:15] <selma> hi
#526 [10:15] <Gaz> yeah 60 days is mental
#527 [10:15] <Gaz> i need it now as well
#528 [10:15] <Louis> i know
#529 [10:16] * selma [webchat@cm-84.215.199.61.getinternet.no] has quit. (Client Quit)
#530 [10:17] <Gaz> ive tried everything
#531 [10:22] * avu [webchat@178235178099.unknown.vectranet.pl] has joined #minecrafthelp
#532 [10:23] <avu> Hello, i need help with my minecraft account
#533 [10:23] <avu> I send ticed 20.07,19y. and still didnt get an anserw
#534 [10:23] <avu> ticket*
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#537 [10:26] <rdb> I closed the window in the redeam code page befor downloading Minecraft game
#538 [10:26] <loyshka> when i try to click "play" on the java edition launcher it says "unable to start game". how can i resolve this error
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#542 [10:41] * x3 [webchat@65.114.19.242] has joined #minecrafthelp
#543 [10:41] <x3> what is the max render distance and tick range for minecraft realms
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#546 [10:56] * cat_22 [webchat@ip-5-103-184-133.dhcp.fibianet.dk] has joined #minecrafthelp
#547 [10:56] <zSkautZ> Ola! queria minha conta de Volta! ja faz tempo do ocorrido eu estava num dia normal então perdi minha conta!
#548 [10:56] <cat_22> how does one make a saddle ?
#549 [10:57] <zSkautZ> Não sei oque aconteceu mais estava dando erro ao tentar entrar
#550 [10:59] * revenge1212 [webchat@pool-74-102-78-149.nwrknj.fios.verizon.net] has joined #minecrafthelp
#551 [10:59] <revenge1212> hey everyone
#552 [11:00] <revenge1212> when I click login nothing happens it doesn't even give me an error message
#553 [11:01] * zSkautZ [webchat@200-53-22-136.acessoline.net.br] has quit. (Quit: webchat.esper.net)
#554 [11:01] <revenge1212> it happens only on my laptop
#555 [11:01] <revenge1212> it is fine on my desktop
#556 [11:02] <cat_22> sorry to hear that :(
#557 [11:03] * cat_22 [webchat@ip-5-103-184-133.dhcp.fibianet.dk] has quit. (Quit: webchat.esper.net)
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#559 [11:05] * Artificer [webchat@mta-98-29-119-38.neo.rr.com] has joined #minecrafthelp
#560 [11:06] <Artificer> Trying to recover possibly not migrated account. Username: labyrinth13
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#563 [11:09] <Artificer> yo
#564 [11:12] <x3> what is the max render distance and tick range for minecraft realm
#565 [11:12] * chrtor [webchat@c-73-178-19-54.hsd1.nj.comcast.net] has joined #minecrafthelp
#566 [11:13] <chrtor> hello?
#567 [11:13] <x3> also as far as i know you cant craft a saddle. you have to find them in chests
#568 [11:14] * chrtor [webchat@c-73-178-19-54.hsd1.nj.comcast.net] has quit. (Client Quit)
#569 [11:29] <Andrio> You can find them by fishing too, right?
#570 [11:32] * payonel [~payonel@2607:5300:203:51d5::bad:c0de] has joined #minecrafthelp
#571 [11:33] * payonel is now known as Guest23244
#572 [11:34] * scrppydoo [webchat@62-11-0-181.dialup.tiscali.it] has joined #minecrafthelp
#573 [11:35] <scrppydoo> I'm struggling to log in to the minecraft launcher but i can successfully login to minecraft.net and mojang websites. I've reset my password numerous times, waited 24 hours and tried again and nothing has worked... I've contacted support but apparantly they're a month behind on support requests...
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#577 [11:38] * C4RD0S0_RR [webchat@a89-154-118-65.cpe.netcabo.pt] has joined #minecrafthelp
#578 [11:38] <C4RD0S0_RR> Hello!
#579 [11:39] <C4RD0S0_RR> Can anyone help me please?
#580 [11:39] <C4RD0S0_RR> Can anyone help me please?
#581 [11:40] * scrppydoo [webchat@62-11-0-181.dialup.tiscali.it] has joined #minecrafthelp
#582 [11:40] <C4RD0S0_RR> Anyone there?
#583 [11:44] <scrppydoo> I cannot login to the minecraft launcher but can login to the mojang and minecraft website with the same credentials. I've migrated my account, waited 24 hours, contacted support, reset my password numerous times and done just about everything else I can find online. Is there anything else I can do?
#584 [11:44] * Casper [webchat@s206h78o1nst1.sip.tyfon.se] has joined #minecrafthelp
#585 [11:44] * jabby123321 [webchat@host109-151-103-188.range109-151.btcentralplus.com] has joined #minecrafthelp
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#587 [11:45] <C4RD0S0_RR> I have a similar issue, i can login in my cellphone but in my notebook i can´t
#588 [11:45] * Casper [webchat@s206h78o1nst1.sip.tyfon.se] has joined #minecrafthelp
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#591 [11:46] <Jasper> Hello , is anyone available for help here?
#592 [11:46] <scrppydoo> Same here, on my laptop I can't login to just the minecraft website (i press login and nothing happens, no error message or anything) but I can login to the mojang website. However, if I try on my phone i can login to the minecraft website.
#593 [11:46] * Guest41928 [webchat@s206h78o1nst1.sip.tyfon.se] has quit. (Client Quit)
#594 [11:47] <scrppydoo> But with the same credentials I cannot login to the launcher
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#596 [11:51] <asdf> ??> scrppydoo win/hosts
#597 [11:51] <Mightyena> scrppydoo: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#598 [11:51] <Mightyena> scrppydoo: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#599 [11:52] <asdf> ??> scrppydoo tools/hjt
#600 [11:52] <Mightyena> scrppydoo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#601 [11:52] <Mightyena> scrppydoo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#602 [11:53] <asdf> sorry, hjt might tell more. there have been login stealers lately
#603 [11:54] <C4RD0S0_RR> Mightyena i have the same problem
#604 [11:54] <C4RD0S0_RR> what can i do ?
#605 [11:55] <asdf> if you have hosts entries redirecting mojang like others have. not sure why or how it is happening
#606 [11:55] <asdf> ??> C4RD0S0_RR tools/hjt
#607 [11:55] <Mightyena> C4RD0S0_RR: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#608 [11:55] <Mightyena> C4RD0S0_RR: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#609 [11:55] <scrppydoo> https://paste.ubuntu.com/p/FSMt7JzH4j/
#610 [11:55] <scrppydoo> This was the host file content
#611 [11:55] * Goldude [webchat@c-24-15-188-137.hsd1.il.comcast.net] has joined #minecrafthelp
#612 [11:56] <Goldude> Hello? Anyone there?
#613 [11:56] <asdf> ??> scrppydoo win/hosts/edit
#614 [11:56] <Mightyena> scrppydoo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#615 [11:56] <Mightyena> scrppydoo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#616 [11:56] <asdf> remove those lines and change your password asap
#617 [11:56] <scrppydoo> wat
#618 [11:57] <asdf> why are those in there? maybe you ran a infected file
#619 [11:58] * Louis [webchat@5e06f2ba.bb.sky.com] has quit. (Quit: webchat.esper.net)
#620 [11:58] <C4RD0S0_RR> Mightyena https://paste.ubuntu.com/p/hDY4y97fSH/plain/
#621 [11:58] <Goldude> I need some help. Apparently, my minecraft account was hacked. But luckily, they only changed the IGN and skin and not email or password. I had logged into a server to open up vote crates, but then realized m,y username had changed. I managed to change my password and skin back but still need to change the name back. Can anyone help me?
#622 [11:59] <C4RD0S0_RR> wait Goldude please
#623 [11:59] <scrppydoo> Mightyena I've done that
#624 [12:00] <scrppydoo> Whats next :D
#625 [12:00] <C4RD0S0_RR> Mightyena https://paste.ubuntu.com/p/hDY4y97fSH/plain/
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#628 [12:06] * null9 [webchat@24-151-106-142.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#629 [12:06] <null9> hello
#630 [12:06] <null9> can anyone help me
#631 [12:06] <null9> with my minecraft java edition constantly crashing on windows 7 enterprise
#632 [12:06] <null9> with my minecraft java edition constantly crashing on windows 7 enterprise
#633 [12:08] * null9 [webchat@24-151-106-142.dhcp.nwtn.ct.charter.com] has left #minecrafthelp
#634 [12:08] <asdf> ??> C4RD0S0_RR win/hosts/edit
#635 [12:08] <Mightyena> C4RD0S0_RR: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#636 [12:08] <Mightyena> C4RD0S0_RR: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#637 [12:08] * x3 [webchat@65.114.19.242] has quit. (Quit: webchat.esper.net)
#638 [12:08] <asdf> your login is being stolen, possibly
#639 [12:09] <asdf> remove those lines and change your password
#640 [12:09] <C4RD0S0_RR> but i can login in my cellphone
#641 [12:09] <asdf> then change...
#642 [12:09] <C4RD0S0_RR> i just can´t in my computer
#643 [12:10] <asdf> ok, change it on cell
#644 [12:10] <C4RD0S0_RR> Ok
#645 [12:10] <asdf> fix pc, your login on pc is being stolen/hacked
#646 [12:12] <C4RD0S0_RR> i think its because of leaks
#647 [12:12] <C4RD0S0_RR> i leaked mc some weaks ago
#648 [12:12] <asdf> well, on pc, your login is being hijacked
#649 [12:13] <asdf> idk why your machine is compromised
#650 [12:13] * Jeff112233 [webchat@ns3125724.ip-51-68-205.eu] has joined #minecrafthelp
#651 [12:15] <Jeff112233> Can't get launcher to load - I get the same message everytime "unable to start the minecraft runtime environment"
#652 [12:15] * melyanah [webchat@91-168-24-197.subs.proxad.net] has joined #minecrafthelp
#653 [12:15] <C4RD0S0_RR> Ok asdf im changing pw, i´ll say something to you if it works
#654 [12:15] <asdf> C4RD0S0_RR , you have a browser helper object, java based... iirc, those are very bad
#655 [12:15] <melyanah> Hi i have a problem logging into my account so now i can't download minecraft
#656 [12:16] <C4RD0S0_RR> what? asdf
#657 [12:16] <asdf> ??> melyanah tools/hjt
#658 [12:16] <Mightyena> melyanah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#659 [12:16] <Mightyena> melyanah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#660 [12:16] <asdf> C4RD0S0_RR , in your hjt log, it is the BHO
#661 [12:17] <melyanah> i have premium minecraft since 2014 and i can't change my skin
#662 [12:17] <C4RD0S0_RR> asdf i changed pw and nothing
#663 [12:18] <asdf> don't login on your infected pc
#664 [12:18] <asdf> change it and fix your computer, it is hacked
#665 [12:18] <asdf> maybe reboot and see if your hosts file is hijacked again
#666 [12:19] <asdf> melyanah Iam seeing hosts files redirecting logins to possible hackers. like C4RD0S0_RR and several others.
#667 [12:20] <C4RD0S0_RR> asdf i dont have hosts in drivers/etc
#668 [12:20] <asdf> you do
#669 [12:20] <Jeff112233> Can't get launcher to load - I get the same message everytime "unable to start the minecraft runtime environment" and "Couldn't launch loader core from C:\ProgramFiles etc" - have downloaded and delted multiple times, tried the alternative launcher too. Sorry to repost I accidentally posted an incomplete message.
#670 [12:20] <asdf> ??> C4RD0S0_RR win/hosts/edit
#671 [12:20] <Mightyena> C4RD0S0_RR: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#672 [12:20] <Mightyena> C4RD0S0_RR: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#673 [12:21] <C4RD0S0_RR> when i open etc
#674 [12:21] <C4RD0S0_RR> there is nothing in there
#675 [12:21] <Goldude> I don't think my hosts file has been tampered with, everything's been copmmented away with "#"
#676 [12:21] <asdf> it is a hidden file
#677 [12:22] <C4RD0S0_RR> oh ok i ve opened it
#678 [12:22] <C4RD0S0_RR> should i delete the ips there ?
#679 [12:22] <C4RD0S0_RR> # 102.54.94.97 rhino.acme.com # source server
#680 [12:22] <C4RD0S0_RR> # 38.25.63.10 x.acme.com # x client host
#681 [12:22] <asdf> don't paste here
#682 [12:22] <C4RD0S0_RR> sorry
#683 [12:23] <asdf> you had two that pointed to mojang
#684 [12:23] <C4RD0S0_RR> yes
#685 [12:23] <asdf> rather, pointed your computer to that mystery IP when your computer tried to login
#686 [12:24] <C4RD0S0_RR> so should i delete that ip there
#687 [12:24] <C4RD0S0_RR> ?
#688 [12:24] * Ethan [webchat@76-72-80-222.stat.lusfiber.net] has joined #minecrafthelp
#689 [12:24] <asdf> those are commented out, and I don't know what acme is
#690 [12:24] <Ethan> Does anyone know how to fix sign in issues? It keeps saying my information is wrong.
#691 [12:25] <asdf> you remove the bad lines and save...
#692 [12:25] <asdf> use CTRL-S to save
#693 [12:25] <C4RD0S0_RR> and which are the bad lines
#694 [12:25] <asdf> Iwould reboot and look at your hosts file again
#695 [12:25] <asdf> the ones that had mojang on them
#696 [12:26] * Abbie [webchat@47.185.13.8] has joined #minecrafthelp
#697 [12:26] <C4RD0S0_RR> ok deleted
#698 [12:26] <asdf> this one 35.156.90.191 authserver.mojang.com
#699 [12:26] <C4RD0S0_RR> yes i have deleted both
#700 [12:26] <C4RD0S0_RR> now i reboot?
#701 [12:26] <asdf> and this one 35.156.90.191 sessionserver.mojang.com
#702 [12:27] <asdf> yeah, you may have some malware
#703 [12:27] <Abbie> my new single player worlds keep getting deleted but are still in the saves folder. i have my old 2018 worlds but ive made 2 new ones in the past 2 days and theyre both gone
#704 [12:27] <asdf> Ihope your cellphone changed your login and you didn't try to login on PCyet
#705 [12:27] <asdf> that sounds weird Abbie
#706 [12:27] <C4RD0S0_RR> i asked to my friend to change the pw in his pc
#707 [12:27] * Overthr0w [webchat@p54AFC769.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#708 [12:28] <asdf> have a look at his hosts file too
#709 [12:28] <Abbie> ive tried restoring the level.dat or whatever but nothings working
#710 [12:28] <asdf> is this on windows, Abbie ?
#711 [12:28] <Abbie> yes
#712 [12:28] * C4RD0S0_RR [webchat@a89-154-118-65.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#713 [12:28] <melyanah> i did the thing you tell me to do but "my system do not want to.... so i have to do it but now i have a "host" notepad but i don't know what to do with the notepad
#714 [12:29] <melyanah> sorry for my english i'm french :(
#715 [12:29] <asdf> ??> melyanah tools/hjt
#716 [12:29] <Mightyena> melyanah: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#717 [12:29] <Mightyena> melyanah: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#718 [12:30] <asdf> sorry melyanah did you already do this/
#719 [12:30] * Goldude [webchat@c-24-15-188-137.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#720 [12:30] <melyanah> yes but i don't do the last thing
#721 [12:30] <asdf> follow those last directions might make this better
#722 [12:30] * Almilito [webchat@179-67-0-37.user3g.veloxzone.com.br] has quit. (Quit: webchat.esper.net)
#723 [12:31] * Goldude [webchat@c-24-15-188-137.hsd1.il.comcast.net] has joined #minecrafthelp
#724 [12:31] <asdf> it will list more including your hosts.
#725 [12:31] <melyanah> https://paste.ubuntu.com/p/b7W23KGdgx/
#726 [12:31] * Ethan [webchat@76-72-80-222.stat.lusfiber.net] has quit. (Quit: webchat.esper.net)
#727 [12:32] <Abbie> what should i do?
#728 [12:33] * C4RD0S0_RR [webchat@a89-154-118-65.cpe.netcabo.pt] has joined #minecrafthelp
#729 [12:34] <C4RD0S0_RR> asdf It worked !! Thank you!!
#730 [12:34] <C4RD0S0_RR> Funcionou caralho seus filhos da puta
#731 [12:35] <Abbie> my new single player worlds keep getting deleted but are still in the saves folder. i have my old 2018 worlds but ive made 2 new ones in the past 2 days and theyre both gone
#732 [12:35] * C4RD0S0_RR [webchat@a89-154-118-65.cpe.netcabo.pt] has quit. (Client Quit)
#733 [12:35] <asdf> C4RD0S0_RR watch your language
#734 [12:35] <melyanah> asdf sorry this is the link https://paste.ubuntu.com/p/sfH8hjrF4b/
#735 [12:35] <asdf> thanks melyanah
#736 [12:36] <Goldude> Can I get some help now?
#737 [12:36] <Greymagic27> Goldude, Hey. What's the issue?
#738 [12:37] <asdf> melyanah, I don't see a hosts redirect, so that is good
#739 [12:37] <melyanah> so what should i do?
#740 [12:37] <asdf> is it that you forgot your login?
#741 [12:38] <Greymagic27> Although, you do have mcafee installed which is known to block connections. Could you follow these steps to remove it?
#742 [12:38] <Greymagic27> ??> Marzenia av/mcafee/uninstall
#743 [12:38] <Mightyena> Marzenia: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#744 [12:38] <Greymagic27> Sorry, wrong person :P
#745 [12:38] <Goldude> So apparently, someone hacked into my minecraft account TODAY because when I logged on and tried to open vote crates on a server, nothing happened. They didn't change the email nor the password, so I managed to get everything back and quickly change my passwords and skin back. The only thing I can't change back is my in game name
#746 [12:38] <melyanah> no i know everything but when i log into minecraft
#747 [12:38] <Greymagic27> melyanah, Please follow these steps:
#748 [12:38] <melyanah> i can't download minecraft
#749 [12:38] <Greymagic27> ??> melyanah av/mcafee/uninstall
#750 [12:38] <Mightyena> melyanah: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#751 [12:38] <melyanah> they said i don't paid
#752 [12:38] <asdf> oh, why not suggest it be configured to allow login?
#753 [12:39] <Greymagic27> Goldude, You'll need to wait for 30 days before changing your name. There is no way to fast track this
#754 [12:39] <melyanah> i need to uninstall mcafee?
#755 [12:39] <Greymagic27> Yes please. Follow the steps that Mightyena sent above for the uninstall tool
#756 [12:39] <Goldude> Is there really no way?
#757 [12:40] <Greymagic27> Nope
#758 [12:40] <melyanah> because when i log into minecraft i can't change my skin, i can't download minecraft and they said i don't pay
#759 [12:40] <melyanah> ok i will follow his steps
#760 [12:40] * Trick [webchat@cpc75657-alde5-2-0-cust890.6-2.cable.virginm.net] has joined #minecrafthelp
#761 [12:40] <Trick> dont no the email to my minecraft account
#762 [12:40] <Abbie> Hi! Can someone help me really quick?
#763 [12:40] <asdf> Goldude, the question is how you were hacked... need to close that back door.
#764 [12:41] <Greymagic27> Trick, Hey. What's the issue?
#765 [12:41] * Trick [webchat@cpc75657-alde5-2-0-cust890.6-2.cable.virginm.net] has quit. (Client Quit)
#766 [12:41] <Greymagic27> Abbie, Hey. What's the issue?
#767 [12:41] <Abbie> my new single player worlds keep getting deleted but are still in the saves folder. i have my old 2018 worlds but ive made 2 new ones in the past 2 days and theyre both gone
#768 [12:41] <Abbie> thank you!
#769 [12:41] <Greymagic27> Abbie, Does this happen to all new worlds?
#770 [12:41] <Goldude> Yeah, I have no idea how I was. Apparentl;y they changed things 7 AM, so only a couple hours ago
#771 [12:42] <Abbie> so far ive only made 2
#772 [12:42] <Abbie> but its happened to both
#773 [12:42] <melyanah> i don't understand your steps, i just have to uninstall mcafee?
#774 [12:42] <Goldude> I did look into the host thingy and nothing appeared to be changed
#775 [12:42] <Greymagic27> Abbie, Could you try with a 3rd world?
#776 [12:42] <Abbie> ive been playing on 1.14 (latest update) for a while now and this is the first its happening
#777 [12:42] <Abbie> ill give it a try
#778 [12:42] <Greymagic27> melyanah, Download this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp and follow the steps that it gives you
#779 [12:43] <melyanah> ok thanks
#780 [12:44] * scrppydoo [webchat@62-11-0-181.dialup.tiscali.it] has quit. (Quit: webchat.esper.net)
#781 [12:44] <Abbie> idk if this matters but im oln windows and i use optifine. ive only ever used optifine and played on windows
#782 [12:44] <Abbie> making a 3rd world now
#783 [12:44] <Greymagic27> Abbie, That shouldn't matter
#784 [12:45] * Jeff112233 [webchat@ns3125724.ip-51-68-205.eu] has quit. (Quit: webchat.esper.net)
#785 [12:46] <melyanah> so mcafee is the thing that blocks my minecraft account?
#786 [12:46] <Greymagic27> melyanah, You said the game says you've not purchased it? Does it say you own the game here? https://account.mojang.com/login
#787 [12:47] * Abbie [webchat@47.185.13.8] has quit. (Quit: webchat.esper.net)
#788 [12:48] <melyanah> how it says?
#789 [12:48] <Greymagic27> melyanah, What do you mean?
#790 [12:48] <melyanah> it just connect me on mojang and i can go to my mojang settings
#791 [12:49] * Ralex is now known as Lord_Ralex
#792 [12:49] <Greymagic27> melyanah, But does it display that you own the game?
#793 [12:49] <melyanah> no i don't think because i don't have any minecraft informations the page
#794 [12:50] <melyanah> it said "my gift codes"
#795 [12:50] <Greymagic27> melyanah, Then you don't own the game. You'll need to buy it
#796 [12:50] <melyanah> i own the game because i buy it on 2014
#797 [12:50] <Greymagic27> melyanah, Are you logged in with the correct account on account.mojang.com?
#798 [12:51] <melyanah> i think it is the correct account, i use my minecraft account to connect
#799 [12:53] <Goldude> So am I free to leave?
#800 [12:53] <melyanah> what should i do? i just logged out and trying all my old mails account
#801 [12:53] <Greymagic27> Goldude, You can stay for as long as you want :)
#802 [12:54] <Greymagic27> melyanah, As it doesn't display you own the game on that account try others.
#803 [12:54] * KirbyXstar [webchat@24-179-137-73.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
#804 [12:54] <KirbyXstar> Hello
#805 [12:54] <melyanah> but that's my account because i can connect on minecraft.fr with it
#806 [12:54] <Goldude> Well I mean since I can't change username for 30 days and this isn't a general IRC channel, I don't think I belong here anymore
#807 [12:55] <Greymagic27> melyanah, Minecraft.fr isn't an official site, you shouldn't be logging in with your mojang login
#808 [12:55] * Abbie [webchat@47.185.13.8] has joined #minecrafthelp
#809 [12:55] <Abbie> hey i was just in here
#810 [12:55] <KirbyXstar> I am having problems redeeming my free windows 10 edition code after purchasing Minecraft Java edition
#811 [12:55] * DaemonUmbra [daemon.umb@c-24-62-208-198.hsd1.nh.comcast.net] has joined #minecrafthelp
#812 [12:55] <Abbie> about my single player world getting deleted
#813 [12:56] <Greymagic27> Abbie, Welcome back. I'm afraid these world problems aren't my strong suit and I don't know enough about them to be of help. Would you be ok waiting for another volunteer to log on who knows something about this issue?
#814 [12:56] <Abbie> its booting up rn, im gonna see if its still there
#815 [12:56] <melyanah> hm not minecraft. fr but the real minecraft page
#816 [12:56] <Abbie> yes
#817 [12:56] <Abbie> thank you
#818 [12:56] <Greymagic27> ??> KirbyXstar bedrock/code
#819 [12:56] <Mightyena> KirbyXstar: If you purchased Minecraft: Java Edition before October 19th 2018 you were granted a free code for Minecraft for Windows 10. Please view the following link for information on how to redeem that code, get support if your code is not working, or for other general information related to Minecraft for Windows 10. https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10
#820 [12:56] <Renalynn> Hello, I have a strange question. I bought minecraft is 2012. I just recently decided I wanted to play again but with friends. It seems the cross platform play has to be done on the windows 10 version. I tried to claim my free copy but it says that I already did. When I had logged in the profile name was not what I had set it to. I sent a support t
#821 [12:56] <Renalynn> icket to mojang but it sounds like it will take them 2 months to respond. Am I stuck buying the windows 10 version?
#822 [12:56] * KirbyXstar [webchat@24-179-137-73.dhcp.stcd.mn.charter.com] has quit. (Client Quit)
#823 [12:57] <Greymagic27> Renalynn, If you've emailed mojang about the issue wait for a reply
#824 [12:57] <Renalynn> ok thanks
#825 [12:58] * Renalynn [webchat@c-75-72-7-182.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#826 [12:58] * Trickster_TC [webchat@host45-170-dynamic.49-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#827 [12:59] <Trickster_TC> Hey, looks like i don't have minecraft premium on my account anymore. Didn't get an email or anything saying that i got banned or something, it just happened that i logged in on my pc to discover it.
#828 [12:59] <Trickster_TC> can i get some help?
#829 [12:59] <Greymagic27> Trickster_TC, Hey. Does it show that you own the game here? https://account.mojang.com/login
#830 [13:00] <Trickster_TC> nope, it did before tho
#831 [13:00] <melyanah> trickster_tc i have the same thing
#832 [13:00] <Greymagic27> Trickster_TC, Have you contacted mojang about this?
#833 [13:00] <Abbie> idk if the person who was helping me before is still on but heres my issue. my new worlds keep getting deleted. so far 2 in the past 2 days have been deleted but i still have them in my saves. i just made a 3rd world, closed it, turned my computer off and on and its still there. BUT with the last 2 it seems like it took a couple hours to disappear.
#834 [13:01] <Trickster_TC> Yes i did, but still no response in 1 hour, so i tryed here
#835 [13:01] <Greymagic27> Trickster_TC, Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#836 [13:02] <Trickster_TC> that's too bad
#837 [13:02] <Trickster_TC> thanks for the help anyway
#838 [13:03] * Trickster_TC [webchat@host45-170-dynamic.49-82-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#839 [13:04] <melyanah> so if i just have the same problem as trickster_TC, i just need to ask mojang? and wait?
#840 [13:04] <Greymagic27> ??> melyanah account/send-email
#841 [13:04] <Mightyena> melyanah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#842 [13:04] <Mightyena> melyanah: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#843 [13:04] * melyanah [webchat@91-168-24-197.subs.proxad.net] has quit. (Quit: webchat.esper.net)
#844 [13:05] * Moto [webchat@ip5f5aff2c.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#845 [13:08] <Moto> I have a problem accessing my super old account, I only remember my username and I tried "forgot password" with all mail accounts I have, but dont receive anything. How likely am I able to restore my account?
#846 [13:08] <Greymagic27> ??> Moto account/email-missing
#847 [13:08] <Mightyena> Moto: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#848 [13:08] <Mightyena> Moto: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#849 [13:08] <Mightyena> Moto: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#850 [13:08] * Gregoire [webchat@apoitiers-653-1-747-75.w109-220.abo.wanadoo.fr] has joined #minecrafthelp
#851 [13:08] * mummson [webchat@nova-153-092-152-079.cpe.nova.is] has joined #minecrafthelp
#852 [13:09] * avu [webchat@178235178099.unknown.vectranet.pl] has quit. (Quit: webchat.esper.net)
#853 [13:09] <mummson> Hi im trying to reactivate my minecraft account
#854 [13:09] <mummson> I have my transaction ID but not sure how I go by doing so
#855 [13:10] <Greymagic27> ??> mummson account/send-email
#856 [13:10] <Mightyena> mummson: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#857 [13:10] <Mightyena> mummson: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#858 [13:10] * Arken [webchat@161.97.229.200] has joined #minecrafthelp
#859 [13:11] * mummson [webchat@nova-153-092-152-079.cpe.nova.is] has quit. (Client Quit)
#860 [13:11] <Moto> Mightyena Tried all of it yesterday, so its probably been like 20 hours. I used Web back then.. I also wrote to the support and got a confirmation, but under "When will I hear back?" it says theyre working on mails from June 13th so I guess this is gonne take forever.
#861 [13:11] * Abbie [webchat@47.185.13.8] has quit. (Quit: webchat.esper.net)
#862 [13:11] <Greymagic27> Moto, I'm afraid so. It will be around 2 months before you hear back
#863 [13:11] <Moto> holy crap
#864 [13:11] <Arken> I have not logged into my account in a very long time, but i do remember migrating it. and now i am not able to log in
#865 [13:11] <Moto> same problem :x
#866 [13:12] <Greymagic27> Arken, Hey. What does it say when you try to login?
#867 [13:12] * connor464 [webchat@c-24-22-28-63.hsd1.or.comcast.net] has joined #minecrafthelp
#868 [13:12] <Moto> Okay so I guess Ill have to buy a new acount even though I already but it a long time ago :(
#869 [13:12] <connor464> Hello -- I have the transaction ID but cannot migrate my old account
#870 [13:12] <connor464> Can someone help?
#871 [13:12] <Arken> it says incorrect username or password
#872 [13:12] <Greymagic27> connor464, What happens when you try?
#873 [13:13] <Greymagic27> Arken, Let's make sure nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#874 [13:13] <Greymagic27> ??> Arken tools/hjt
#875 [13:13] <Mightyena> Arken: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#876 [13:13] <Mightyena> Arken: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#877 [13:13] * Nick [webchat@c-68-40-203-124.hsd1.mi.comcast.net] has joined #minecrafthelp
#878 [13:14] <Gregoire> Hi, I am accessing the game sur minecraft.fr without problem from my PC downstairs in my office however access is refused when I try from my PC in my bedroom. Can any one help me resolving this problem.
#879 [13:14] <connor464> Greymagic27 Error! Your Minecraft account has already been migrated to a Mojang account.
#880 [13:14] * Nick is now known as Guest66183
#881 [13:14] <connor464> Which is not true since I only have one email
#882 [13:14] <Greymagic27> Gregoire, Minecraft.fr isn't an official site
#883 [13:14] <Greymagic27> ??> connor464 account/send-email
#884 [13:14] <Mightyena> connor464: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#885 [13:14] <Mightyena> connor464: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#886 [13:14] * Guest66183 [webchat@c-68-40-203-124.hsd1.mi.comcast.net] has quit. (Client Quit)
#887 [13:14] <connor464> I can't wait that long
#888 [13:15] <Greymagic27> connor464, I'm afraid you'll need to, or you can buy another account
#889 [13:16] <Arken> I am trying to log in with the email that i thought i migrated to but it brings me to a new account that does not own minecraft
#890 [13:16] <Greymagic27> Arken, Please follow the steps Mightyena sent above for 'hijackthis'. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information.
#891 [13:17] * Arken [webchat@161.97.229.200] has quit. (Quit: webchat.esper.net)
#892 [13:17] * melyanah [webchat@91-168-24-197.subs.proxad.net] has joined #minecrafthelp
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#897 [13:20] * DragonEye_RB [webchat@dhcp-205-214-254-236.tctainc.com] has joined #minecrafthelp
#898 [13:21] <DragonEye_RB> Can anyone help me? I just bought minecraft 5 minutes ago and it wont let me login to the launcher. I've reset my password, repaired the launcher through control panel, reinstalled it 2x and still says invalid credential.
#899 [13:21] <Greymagic27> DragonEye_RB, Hi. Let's make sure nothing on your PC is causing this issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#900 [13:21] <Greymagic27> ??> DragonEye_RB tools/hjt
#901 [13:21] <Mightyena> DragonEye_RB: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#902 [13:21] <Mightyena> DragonEye_RB: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#903 [13:21] * melyanah [webchat@91-168-24-197.subs.proxad.net] has joined #minecrafthelp
#904 [13:21] <melyanah> hi can i get some help?
#905 [13:22] <Greymagic27> Marzenia, You need to contact mojang and wait for a reply
#906 [13:22] <Greymagic27> Do you need their contact information?
#907 [13:23] <melyanah> How to contact mojang? pls i think that minecraft think that i don't pay but i paid in 2014
#908 [13:23] <Greymagic27> ??> melyanah account/send-email
#909 [13:23] <Mightyena> melyanah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#910 [13:23] <Mightyena> melyanah: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#911 [13:23] <DragonEye_RB> Here is the link Mightyena https://paste.ubuntu.com/p/CgD4PD5F9N/
#912 [13:23] <DragonEye_RB> Or Greymagic27
#913 [13:23] <melyanah> ok thanks
#914 [13:23] <Greymagic27> ??> DragonEye_RB win/hosts/edit
#915 [13:23] <Mightyena> DragonEye_RB: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#916 [13:23] <Mightyena> DragonEye_RB: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#917 [13:23] <Greymagic27> DragonEye_RB, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#918 [13:24] <asdf> hosts hijacked
#919 [13:24] <asdf> why is this happening??
#920 [13:25] <DragonEye_RB> Okay thank you i will change my password now Greymagic27
#921 [13:25] <DragonEye_RB> Brb
#922 [13:26] <asdf> looks like user directory is a possible privacy concern
#923 [13:27] * Villisen [webchat@81-224-147-136-no2210.tbcn.telia.com] has joined #minecrafthelp
#924 [13:28] <DragonEye_RB> Okay Greymagic27
#925 [13:28] <DragonEye_RB> I reset my password
#926 [13:28] <DragonEye_RB> gunna go sign in to the launcher now
#927 [13:28] <DragonEye_RB> It worked! Thank you so much! have a nice day!
#928 [13:29] <Villisen> Hi! I'm having trouble merging my account with the Mojang Website. there for I can't access Realms. I bought my account many years back and can't remember the Email adress or find the Transaction ID. What do I do?
#929 [13:30] <Greymagic27> ??> Villisen account/send-email
#930 [13:30] <Mightyena> Villisen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#931 [13:30] <Mightyena> Villisen: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#937 [14:00] <thereaper115> Hi
#938 [14:00] <JanCNU> I know they're saying Realms is down, but is that down to the ability to MAKE a realm?
#939 [14:00] <JanCNU> I purchased one a week ago and my device won't finish making it
#940 [14:01] <thereaper115> I can log in to mojang, and there it says i have bought minecraft, but when i type in that exact same information in the minecraft launcher, in says wrong credentials
#941 [14:01] <thereaper115> any tips?
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#944 [14:18] <JanCNU> welp, this was no help at all
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#951 [14:28] <Garoto_Otaku> hello
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#955 [14:36] * Fevis7 [webchat@146-241-70-174.dyn.eolo.it] has joined #minecrafthelp
#956 [14:37] <Fevis7> i'm having a problem with login on the site
#957 [14:39] <Greymagic27> Fevis7, Hey. What happens when you try to login?
#958 [14:39] <Fevis7> when i click on log-in it takes me to the login page but without the boxes where i have to insert my accout
#959 [14:39] <Greymagic27> ??> Fevis7 screenshot/external
#960 [14:39] <Mightyena> Fevis7: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#961 [14:39] <Mightyena> Fevis7: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#962 [14:41] <Fevis7> https://imgur.com/a/egvu6dC
#963 [14:41] <Greymagic27> Fevis7, Can you login on minecraft.net and account.mojang.com ?
#964 [14:43] <Fevis7> i can't minecraft.net
#965 [14:44] <Greymagic27> Fevis7, I see. Let's make sure nothing on your PC is the cause of this issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#966 [14:44] <Greymagic27> ??> Fevis7 tools/hjt
#967 [14:44] <Mightyena> Fevis7: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#968 [14:44] <Mightyena> Fevis7: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#969 [14:46] <Fevis7> https://paste.ubuntu.com/p/DxMDBYfkYm/
#970 [14:47] <Greymagic27> Fevis7, Thanks. What does it say when you try to login to minecraft.net ?
#971 [14:48] <Fevis7> nothing, it just takes me to the https://my.minecraft.net/it-it/login/ page but without give me the possibility to type my credentials
#972 [14:49] <Greymagic27> Fevis7, Could you try connecting to a mobile hotspot then trying to login to minecraft.net ?
#973 [14:53] * Fevis7 [webchat@37.161.145.63] has joined #minecrafthelp
#974 [14:53] <Fevis7> sorry for the disconnection
#975 [14:53] * chrisw [webchat@host81-156-114-151.range81-156.btcentralplus.com] has joined #minecrafthelp
#976 [14:54] <Greymagic27> Fevis7, No problem. Do you need me to repeat my last message?
#977 [14:55] <Fevis7> yes please
#978 [14:55] <Greymagic27> Could you try connecting to a mobile hotspot then trying to login to minecraft.net ?
#979 [14:56] <chrisw> Hi - i've bought and downloaded minecraft on my daughters MACbook air. When we open the game and press play it crashes and shows "Error Game Crashed. An unexpected issue has occured and the game has crashed. We are sorry for the inconvienience". No logs or reasons are shown. We have downloaed the latest version and are running Sierra 10.12.6 on the
#980 [14:56] <chrisw> mac. Have looked on all forums and cant find a reason?
#981 [14:56] <Greymagic27> ??> chrisw launcher/log-txt
#982 [14:56] <Mightyena> chrisw: We need to see your full launcher log, which is created in the game directory.
#983 [14:56] <Mightyena> chrisw: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#984 [14:56] <Greymagic27> ??> chrisw mac/.minecraft
#985 [14:56] <Mightyena> chrisw: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#986 [14:56] <Fevis7> ok i did it and it's not working
#987 [14:56] <Greymagic27> Fevis7, Are you connected to a mobile hotspot?
#988 [14:57] <Fevis7> yes
#989 [14:57] <Greymagic27> Could you uninstall Killer Networking (Killer Control Service)
#990 [14:57] <Fevis7> ok
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#993 [15:00] <chrisw> ive gone to the support folder as asked and now have a number of files - Assets / launcher / launcher log / libraries etc - where should I be looking?
#994 [15:01] <Greymagic27> chrisw, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#997 [15:05] <Fevis7> ok i did it
#998 [15:06] <chrisw> thanks - silly question but how do I copy all the content - its a huge file and there's no copy option in the rop down?
#999 [15:07] <chrisw> hang on - got it - will paste now
#1000 [15:07] * kmwsugar [webchat@104-189-110-152.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#1001 [15:08] <kmwsugar> I was using minecraft on my iPad. then took a break. came back and now none of my works are listed. how can I get them back?
#1002 [15:08] <chrisw> https://paste.ubuntu.com/p/3CSzVHgSwd/
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#1005 [15:10] <Fevis7> but it's still not working
#1006 [15:10] * Hoppingmad [webchat@97e77e6b.skybroadband.com] has joined #minecrafthelp
#1007 [15:10] <kmwsugar> my daughter was suing minecraft 3 days ago. all words intact. took a break and came back and now all her worlds are missing. how can i get them back?
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#1015 [15:18] <Hoppingmad> My account was migrated against my will and the only way i can get my account back is with a transaction number, i bought this game in 2011, i do not have the transaction number. Any ideas?
#1016 [15:18] <Hoppingmad> Actually never mind
#1017 [15:18] <dlgdaniel28> I lost the gmail and the 2012 account I had and boore the launcher to download the purchased game and I have the minecraft installed and I do not have the premium game because I forgot the account
#1018 [15:19] * Hoppingmad [webchat@97e77e6b.skybroadband.com] has quit. (Client Quit)
#1019 [15:19] <kmwsugar> are the worlds and realms the same thing?
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#1022 [15:21] <Rrb524> my son hasn't used Minecraft in a couple months and now it wont work
#1023 [15:24] <Rrb524> its java edition and it goes to not responding after loading almost all the way. java is updated and there isn't a lot of programs on this newer laptop he rarely uses
#1024 [15:24] <DaemonUmbra> chrisw: If you check your minecraft folder is there a file named something like hs_err_pid and numbers?
#1025 [15:25] <Rrb524> ill go check it now
#1026 [15:26] <chrisw> no - theres a launcher profiles folder json folder if that is of any help?
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#1028 [15:27] <Rrb524> sorry I didn't know that was for chris
#1029 [15:28] <DaemonUmbra> Not really, chrisw, and I have to head out now, sorry.
#1030 [15:29] <dlgdaniel28> I lost the gmail and the 2012 account I had and boore the launcher to download the purchased game and I have the minecraft installed and I do not have the premium game because I forgot the account
#1031 [15:32] <Rrb524> Java SE binary not responding
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#1033 [15:42] * _Hailoth [webchat@d24-36-115-102.home1.cgocable.net] has joined #minecrafthelp
#1034 [15:43] <_Hailoth> Hi, I can't login to my account both on my launcher AND the website, I need help
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#1036 [16:00] * StarZ [webchat@ip68-7-171-207.sd.sd.cox.net] has joined #minecrafthelp
#1037 [16:01] <StarZ> i cannot login in
#1038 [16:01] <StarZ> Why can I not Login
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#1042 [16:06] <Sweetlove> i already asked this on reddit and they told me to come here for help so im basically copying my post from there
#1043 [16:06] <Sweetlove> since my girlfiend isn't that good with tech and her laptop ran really slow i reinstalled windows and updated all drivers to their latest release. Everything runs really smooth but for some reason she really wants to play minecraft again.
#1044 [16:06] <Sweetlove> However her Game doesn't even start properly it instantly goes back to the launcher and tells me that it ran into an "unepected issue".
#1045 [16:07] <Sweetlove> I tried reinstalling minecraft and java, different driver releases older, newer and betas even tried to direct the laucher to the game directory and the java executable manually.
#1046 [16:07] <Sweetlove> Minecraft gameoutput: https://pastebin.com/tC8Jezpq
#1047 [16:08] <Sweetlove> btw she has an AMD R7 M265 card
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#1052 [16:32] <timon> #minecrafthelp so, I bought minecraft on my phone for my pc and I just can't log in. It is verified but when I hit the log in button on the site, it does make me do recaptcha but it just turns grey and does nothing. In the laucnher it just says the username or password is invalid (which is not true) could somebody help me out?
#1053 [16:35] <asdf> ??> timon tools/hjt
#1054 [16:35] <Mightyena> timon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1055 [16:35] <Mightyena> timon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1056 [16:38] * brad [webchat@216.252.6.150] has joined #minecrafthelp
#1057 [16:38] <brad> why wont it let me log in i have tryed for 2 days now
#1058 [16:39] <_Hailoth> FINALLY someone replies
#1059 [16:40] <brad> if i cant get it to work tonight i want my money back
#1060 [16:41] * KoJim [webchat@135-23-149-239.cpe.pppoe.ca] has joined #minecrafthelp
#1061 [16:41] <_Hailoth> Mightyena https://paste.ubuntu.com/p/Cx95wtftvV/ Here's my text file
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#1063 [16:42] * TigerDotEXE [webchat@096-059-190-087.res.spectrum.com] has joined #minecrafthelp
#1064 [16:42] <TigerDotEXE> Anyone know how to fix the 1.12 texture scrambling?
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#1066 [16:43] <asdf> ??> brad tools/hjt
#1067 [16:43] <Mightyena> brad: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1068 [16:43] <Mightyena> brad: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1069 [16:43] <TigerDotEXE> Alrighty
#1070 [16:43] * aleksama [webchat@pttcable89-110-226-119.ptt.rs] has joined #minecrafthelp
#1071 [16:43] <aleksama> hello i cant connect to my account
#1072 [16:44] <aleksama> on the website
#1073 [16:44] <aleksama> nor on the luncher
#1074 [16:44] <asdf> TigerDotEXE why not use the latest?
#1075 [16:44] <aleksama> for a friend it works
#1076 [16:44] <asdf> ??> aleksama tools/hjt
#1077 [16:44] <Mightyena> aleksama: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1078 [16:44] <Mightyena> aleksama: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1079 [16:44] <_Hailoth> Mighty, did you see my text file?
#1080 [16:44] <_Hailoth> https://paste.ubuntu.com/p/Cx95wtftvV/
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#1082 [16:45] <asdf> ??> _Hailoth win/hosts/edit
#1083 [16:45] <Mightyena> _Hailoth: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1084 [16:45] <Mightyena> _Hailoth: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1085 [16:46] <joseph> None of my previous realms aren't showing and my java keeps crashing
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#1087 [16:46] <asdf> remove those lines that are redirecting from MOJANG
#1088 [16:47] <_Hailoth> Then after I opened that? do I save it or do I enter it in to another pastebin?
#1089 [16:47] * xxxx [webchat@pttcable89-110-226-119.ptt.rs] has joined #minecrafthelp
#1090 [16:47] <asdf> then save CTRL-S, and change your password
#1091 [16:47] <xxxx> cant login on my account on the luncher nor on the website but my friend can help
#1092 [16:47] <xxxx> just bought the game
#1093 [16:48] <asdf> ??> xxxx tools/hjt
#1094 [16:48] <Mightyena> xxxx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1095 [16:48] <Mightyena> xxxx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1096 [16:48] <_Hailoth> Mighty, I did all that notepad stuff, got the sample HOSTS file, what now?
#1097 [16:49] * aleksama [webchat@pttcable89-110-226-119.ptt.rs] has quit. (Quit: webchat.esper.net)
#1098 [16:49] <asdf> sample?
#1099 [16:49] <asdf> remove those lines that are redirecting from MOJANG
#1100 [16:49] <asdf> then save CTRL-S, and change your password
#1101 [16:49] <_Hailoth> I'm asking the operator?
#1102 [16:50] * xxxx [webchat@pttcable89-110-226-119.ptt.rs] has quit. (Client Quit)
#1103 [16:50] <asdf> it is a helper bot
#1104 [16:50] <TigerDotEXE> not using latest bc playing on older server
#1105 [16:51] <asdf> TigerDotEXE maybe some textures are corrupt. is it a texture pack or vanilla?
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#1107 [16:51] <TigerDotEXE> vanilla
#1108 [16:51] <TigerDotEXE> tried reinstalling but won't fix
#1109 [16:51] <_Hailoth> Not sure what happened but now my computer is f'd up and it's highlighting everything, can't click on a specific area
#1110 [16:52] <asdf> did you delete all but your saves?
#1111 [16:52] <_Hailoth> Nvm got it
#1112 [16:52] <brad> now what i did it
#1113 [16:52] <TigerDotEXE> Completely wiped my .minecraft as well as deleting all my launchers for modded stuff
#1114 [16:52] <TigerDotEXE> got rid of everything before reinstalling
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#1116 [16:53] <asdf> so maybe your drivers could use an update
#1117 [16:53] <TigerDotEXE> gpu drivers?
#1118 [16:53] <asdf> was it working right before this ?
#1119 [16:53] <brad> https://paste.ubuntu.com/p/c8K69NbHM8/
#1120 [16:53] * Galaxy_3Alex is now known as Galaxy_2Alex
#1121 [16:54] <TigerDotEXE> It hasn't worked at all since I built this pc
#1122 [16:54] <asdf> ??> brad win/hosts/edit
#1123 [16:54] <Mightyena> brad: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1124 [16:54] <Mightyena> brad: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1125 [16:55] <asdf> ok TigerDotEXE
#1126 [16:56] <asdf> brad, remove those lines that are redirecting from MOJANG, save the file ctrl-s, and go change your password
#1127 [16:56] * minecraftisbootyandwontletmelo [webchat@ip68-99-111-116.hr.hr.cox.net] has joined #minecrafthelp
#1128 [16:57] <minecraftisbootyandwontletmelo> How can I get back my minecraft account if I bought it on PC in 2015 But can't get back into the account?
#1129 [16:57] <asdf> ??> minecraftisbootyandwontletmelo tools/hjt
#1130 [16:57] <Mightyena> minecraftisbootyandwontletmelo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1131 [16:57] <Mightyena> minecraftisbootyandwontletmelo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1133 [17:01] <TigerDotEXE> Updated driver still having issue
#1134 [17:03] <brad> i saved it but it is a txt file
#1135 [17:03] * Sekulic8 [webchat@78-1-56-175.adsl.net.t-com.hr] has joined #minecrafthelp
#1136 [17:04] <Sekulic8> I am not receiving emails from you when i click forgot password.
#1137 [17:05] <asdf> brad, the hosts file gets no .txt extension
#1138 [17:06] <Sekulic8> I am not receiving emails from you when i click forgot password.
#1139 [17:06] <brad> it makes me open it in note pad
#1140 [17:07] <asdf> ??> TigerDotEXE win/dxdiag
#1141 [17:07] <Mightyena> TigerDotEXE: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1142 [17:07] <asdf> ??> brad win/hosts/edit
#1143 [17:07] <Mightyena> brad: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1144 [17:07] <Mightyena> brad: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1145 [17:08] <brad> i did and it saves it as a txt file
#1146 [17:08] <asdf> ??> brad win/hosts
#1147 [17:08] <Mightyena> brad: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#1148 [17:08] <Mightyena> brad: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
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#1150 [17:10] <asdf> I would like to know how everyone is getting their hosts file modified in the first place
#1151 [17:11] <brad> https://paste.ubuntu.com/p/ZXjVsfnvKD/
#1152 [17:11] <EachSaucer57> Hi. I have a world on pocket edition IOS and I wanted to know if there is a way to transfer it to java edition on Macbook.
#1153 [17:11] <asdf> ok, you didnt save it
#1154 [17:11] <asdf> your login is being stolen
#1155 [17:12] <asdf> ??> brad win/hosts/edit
#1156 [17:12] <Mightyena> brad: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1157 [17:12] <Mightyena> brad: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1158 [17:12] <TigerDotEXE> https://paste.ubuntu.com/p/XDhBP4HxX7/ asdf
#1159 [17:12] <brad> ok now what
#1160 [17:13] * lead_pipe23 [~Lead@38.29.184.194] has joined #minecrafthelp
#1161 [17:14] <asdf> brad, edit by removing the lines that have mojang listed, then save by pressing CTRL-S. Then go change your password
#1162 [17:15] <brad> it says i dont have permission
#1163 [17:15] <asdf> then you didn't follow directions
#1164 [17:16] <asdf> you have to "Run as Administrator"
#1165 [17:16] <asdf> try again
#1166 [17:16] <brad> ok how do i do that
#1167 [17:18] <asdf> ??> TigerDotEXE gpu/nvidia
#1168 [17:18] <Mightyena> TigerDotEXE: You can get drivers for NVIDIA GPUs here: https://www.nvidia.com/Download/index.aspx
#1169 [17:18] <TigerDotEXE> I just updated a few minutes ago
#1170 [17:18] <TigerDotEXE> Is their latest driver not working properly with it?
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#1172 [17:19] <asdf> ok, just need to be sure you got them from the right place
#1173 [17:19] <brad> what dose that have to do with log in
#1174 [17:19] <TigerDotEXE> Yes, thats where I got em
#1175 [17:19] <brad> my minecraft works fine its jave minecraft
#1176 [17:20] * Surkit [webchat@host81-158-111-20.range81-158.btcentralplus.com] has joined #minecrafthelp
#1177 [17:20] * Torvuh [webchat@c-73-171-16-11.hsd1.va.comcast.net] has joined #minecrafthelp
#1178 [17:20] <asdf> you may need to wait for a more experienced helper
#1179 [17:20] <Surkit> Getting rather angry
#1180 [17:20] <Torvuh> I just need to know if I'm able to find my email for my old minecraft premium account so I can migrate to Mojang. I do not know what email I used 10 years ago, lol.
#1181 [17:20] <Surkit> I emailed mojang about my question around 10 days a go and i have still had no reply
#1182 [17:21] <asdf> they are overwhelmed and understaffed right now
#1183 [17:21] <Surkit> Its ridiculous
#1184 [17:22] <asdf> there was a link to see how much...
#1185 [17:22] <asdf> brad, you need admin
#1186 [17:23] <brad> yes so how di i do that
#1187 [17:23] <Surkit> Mojang is a joke
#1188 [17:23] <asdf> get the owner/parent
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#1190 [17:24] <asdf> ??> brad win/hosts/edit
#1191 [17:24] <Mightyena> brad: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1192 [17:24] <Mightyena> brad: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1193 [17:24] <asdf> read carefully
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#1196 [17:27] <TigerDotEXE> asdf Am I waiting on you or do I try something else for now?
#1197 [17:28] * asdf [~asdf@67.142.113.15] has quit. (Remote host closed the connection)
#1198 [17:28] <TigerDotEXE> Oh
#1199 [17:29] * TigerDotEXE [webchat@096-059-190-087.res.spectrum.com] has quit. (Quit: webchat.esper.net)
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#1201 [17:31] <brad> ok finley
#1202 [17:31] <brad> thank you
#1203 [17:31] <brad> it worked
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#1206 [17:34] <gabe> hello, i just purchased minecraft java, for my MacBook air. its the mid 2019 model. the one that is the cheapest. anytime i play my fans run at full speed and are very loud. can my mac just not handle minecraft at all?
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#1212 [18:07] * jose [webchat@z221.entelchile.net] has joined #minecrafthelp
#1213 [18:07] <jose> como salgo de el modo demo y entro en la version completa, para poder jugar multijugador
#1214 [18:07] <jose> pliss
#1215 [18:10] <asdf> english por favor
#1216 [18:10] <asdf> englais?
#1217 [18:13] <jose> as I leave demo mode and enter the full version, to play multiplayer
#1218 [18:13] <jose> ?
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#1220 [18:21] * N1njaOG [webchat@5e0980d1.bb.sky.com] has joined #minecrafthelp
#1221 [18:21] <N1njaOG> i am having trouble logging into my account
#1222 [18:22] <N1njaOG> please halp
#1223 [18:22] * AJRocks13 [webchat@ip68-13-157-53.om.om.cox.net] has joined #minecrafthelp
#1224 [18:22] <AJRocks13> Hi
#1225 [18:22] <N1njaOG> hi
#1226 [18:22] <AJRocks13> How are you?
#1227 [18:23] <N1njaOG> good just struggling to log into my account
#1228 [18:23] <AJRocks13> I am muted because i said bad words and was wondering if i can be unmuted.
#1229 [18:24] <N1njaOG> dont think thats how it works mate
#1230 [18:24] <AJRocks13> How do i contact the general rudeness?
#1231 [18:25] <N1njaOG> i havent a clue mate im jsut trying to log into my account
#1232 [18:25] <AJRocks13> You will need to contact someone that helps u with account
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#1234 [18:26] * asdf [~asdf@2001:5b0:2806:adb8:a3d:88ff:fe46:fb3d] has joined #minecrafthelp
#1235 [18:27] <N1njaOG> hello?
#1236 [18:28] * N1njaOG [webchat@5e0980d1.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1237 [18:29] * FlokkiKokkino [webchat@ognxp6.static.otenet.gr] has joined #minecrafthelp
#1238 [18:30] <FlokkiKokkino> f
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#1240 [18:30] * nick4 [webchat@c-76-112-234-216.hsd1.mi.comcast.net] has joined #minecrafthelp
#1241 [18:30] <FlokkiKokkino> Minecraft launcher appears offline and I can not enter any server
#1242 [18:30] <nick4> whenever i send a message in the chat for minecraft other players cannot view my messages. i am able to see everyone else's messages but they cannot see mine. i have all my privacy settings to everyone
#1243 [18:31] <Toey2222> I have an andriod version, but bought the Win10 version, and but cant seem to play the Win10 version on my PC....
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#1245 [18:31] <FlokkiKokkino> No moderators or stuff here?
#1246 [18:32] <nick4> can anyone help me?
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#1254 [18:55] <Ashem> trying to purchase minecraft java, but cannot verify my email. they send me a code and i never receive it
#1255 [18:56] * Ashem [webchat@host245-5.excalibur.tvcconnect.net] has quit. (Client Quit)
#1256 [19:09] * nora [webchat@pool-72-93-245-249.bstnma.fios.verizon.net] has joined #minecrafthelp
#1257 [19:09] <nora> hey
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#1264 [19:20] * burn1ce [webchat@85.155.99.47.dyn.user.ono.com] has joined #minecrafthelp
#1265 [19:21] <burn1ce> hii
#1266 [19:21] <Righ> Hello! Wondering if anyone has any clues about an issue my friends and I are having with a server. The short of it is my friend created a server that we all successfully connected to. However, as soon as someone leaves, they are no longer able to connect, and at this point nobody but the server host can connect. Ports have been forwarded and the IP
#1267 [19:21] <Righ> is correct. Are we missing something?
#1268 [19:33] * ktignz [webchat@173-23-81-72.client.mchsi.com] has joined #minecrafthelp
#1269 [19:33] <ktignz> hello?
#1270 [19:35] <ktignz> every time i press play on the launcher the game will load to about 80% then crash. I loaded with game outputs and i got this message Process crashed with exit code -805306369.
#1271 [19:40] * xXSportaKutinXx [webchat@host190.5.32.135.dynamic.pacificonet.cl] has joined #minecrafthelp
#1272 [19:41] <xXSportaKutinXx> Hello I have a question and the question is if I buy minecraft but the version for windows 10 (in the windows store) I also get the version of java? is that the problem is that there are a few rumors that if I buy the version of java I get the version of windows 10 but I want to know if I buy the version for windows 10 I also get the version of jav
#1273 [19:41] <xXSportaKutinXx> a?
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#1275 [20:00] * asdf [~asdf@2001:5b0:2806:adb8:a3d:88ff:fe46:fb3d] has quit. (Read error: Connection reset by peer)
#1276 [20:00] * asdf [~asdf@2001:5b0:2806:adb8:a3d:88ff:fe46:fb3d] has joined #minecrafthelp
#1277 [20:02] * supervier1 [webchat@modemcable125.68-176-173.mc.videotron.ca] has joined #minecrafthelp
#1278 [20:04] <supervier1> i have an account which i accidentally registered on a non existent email address. i paid for the game, I've had it for years, but now, i forgot my password and I cant access my account's email
#1279 [20:04] <supervier1> what do i do
#1280 [20:09] * Will [webchat@76-213-117-129.lightspeed.clmasc.sbcglobal.net] has joined #minecrafthelp
#1281 [20:11] <Will> My redeem code for windows 10 edition was someone redeemed by someone else.
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#1283 [20:18] * Yinister [webchat@h198.30.130.174.dynamic.ip.windstream.net] has joined #minecrafthelp
#1284 [20:18] <Yinister> so i'm trying to change my name on minecraft, but everytime i do it my page goes unresponsive
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#1286 [20:21] * gigi [webchat@n11923797059.netvigator.com] has joined #minecrafthelp
#1287 [20:22] <gigi> cannot login
#1288 [20:23] * gigi [webchat@n11923797059.netvigator.com] has quit. (Client Quit)
#1289 [20:26] <asdf> supervier1
#1290 [20:27] <supervier1> yes
#1291 [20:29] <asdf> oh, you are locked out
#1292 [20:29] <asdf> do you have your transaction id?
#1293 [20:29] <supervier1> i'd have to look for it but im pretty sure i do
#1294 [20:30] <asdf> ??> supervier1 account/forgot-login
#1295 [20:30] <Mightyena> supervier1: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#1296 [20:30] <Mightyena> supervier1: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1297 [20:34] <supervier1> ok, thanks a lot! have a very good day.
#1298 [20:46] * Erin [webchat@c-73-165-137-67.hsd1.pa.comcast.net] has joined #minecrafthelp
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#1300 [20:47] <Erin> I just bought java edition on my pc not realizing I can't play in my friends realm unless I have bedrock. Is there a way I can download the windows 10 version for free or get a refund on my java edition?
#1301 [20:49] * Sartaj [webchat@CPEbc4dfb93c153-CMbc4dfb93c150.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1302 [20:50] <Sartaj> Is it possible to log into WIndows 10 if you are registered for Minecraft on xbox?
#1303 [20:51] <Erin> I can log into my windows ten but since I'm not registered for it on xbox I have to buy the bedrock version. But I just bought the java edition and don't want to have to spend more money to buy bedrock
#1304 [20:54] <Erin> Do you think it's likely they will refund me for the java edition if I go ahead and buy the bedrock one?
#1305 [20:56] * acornavenue [webchat@ip72-195-150-58.ri.ri.cox.net] has joined #minecrafthelp
#1306 [20:56] <acornavenue> does anyone know how long it takes for minecraft to message you back? i asked for a refund
#1307 [20:57] <Will> My free windows 10 edition redeem code was stolen and I want to know is there anyway I can get it back
#1308 [20:59] * acornavenue [webchat@ip72-195-150-58.ri.ri.cox.net] has quit. (Client Quit)
#1309 [21:04] * chicken [webchat@ool-18bb7b48.dyn.optonline.net] has joined #minecrafthelp
#1310 [21:04] <chicken> Hello
#1311 [21:04] <chicken> I need help with refund
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#1313 [21:07] * stephen [webchat@user-69-73-120-77.knology.net] has joined #minecrafthelp
#1314 [21:08] <stephen> Hey, I need help logging in. I just bought minecraft, but I can't log in to minecraft.net or the launcher
#1315 [21:09] <stephen> it's telling me the login credentials are invalid, but I just reset the password. I am using my email to login
#1316 [21:14] * KRYSTAL102505 [webchat@host-181-39-116-23.netlife.ec] has joined #minecrafthelp
#1317 [21:17] <KRYSTAL102505> by mistake I og out of my account but upon entering back my username disappeared and changed to "Player1". In addition, the game changed to demo, knowing that I had the original version (so to speak).
#1318 [21:17] <KRYSTAL102505> How do I recover my account and my complete game?
#1319 [21:17] * Syd [webchat@75-46-236-213.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1320 [21:19] <Syd> I keep getting a black screen and then an Internal exception: java.io.IOException : an existing connection was forcibly closed by the remote host. I have updated java and uninstalled and reinstalled and keep getting the same thing.
#1321 [21:21] * GerthT [webchat@cpe-74-130-83-12.kya.res.rr.com] has joined #minecrafthelp
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#1323 [21:22] <GerthT> Just got Minecraft played like 20Mins then it Crashed and will not let me play.
#1324 [21:24] * GerthT [webchat@cpe-74-130-83-12.kya.res.rr.com] has quit. (Client Quit)
#1325 [21:24] * asdf [~asdf@2001:5b0:2806:adb8:a3d:88ff:fe46:fb3d] has quit. (Read error: Connection reset by peer)
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#1327 [21:25] * GerthT [webchat@cpe-74-130-83-12.kya.res.rr.com] has joined #minecrafthelp
#1328 [21:26] <GerthT> Needing some help..
#1329 [21:26] <KRYSTAL102505> Yeah me too
#1330 [21:27] <GerthT> haha what is going on with your game?
#1331 [21:28] <KRYSTAL102505> I dont know, for accident I logged out, and when I tried to log in back my username changed to "Player" and my complete game cganged to a demo one .-.
#1332 [21:29] * Will [webchat@76-213-117-129.lightspeed.clmasc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1333 [21:30] <GerthT> KRYSTAL102505 well that sucks did you try and uninstall and Reinstall the game?
#1334 [21:30] * asdf [~asdf@2001:5b0:2806:adb8:a3d:88ff:fe46:fb3d] has quit. (Read error: Connection reset by peer)
#1335 [21:30] <KRYSTAL102505> Yeah but nothing changed
#1336 [21:31] <GerthT> that really sucks
#1337 [21:31] <KRYSTAL102505> I know
#1338 [21:31] <KRYSTAL102505> has that ever happened to you?
#1339 [21:32] <GerthT> well I can't play at all sometimes it will let me get to the main menu sometimes it will not load at all
#1340 [21:32] * stephen [webchat@user-69-73-120-77.knology.net] has quit. (Quit: webchat.esper.net)
#1341 [21:32] <KRYSTAL102505> oh... well i hope we can get some help soon
#1342 [21:33] <GerthT> just keeps crashing. Well I cant say it has just got the game yesterday and only got to play like 20mins
#1343 [21:33] * Artyidu [webchat@201.114.255.148.d.dyn.claro.net.do] has joined #minecrafthelp
#1344 [21:33] <KRYSTAL102505> so...Since when do you have the game?
#1345 [21:34] <Artyidu> I can't enter the game, it says it's a Java error but I have it updated
#1346 [21:35] <GerthT> I have installed the game 4 times and also updated my Java and I have the Ram to play so idk
#1347 [21:35] <GerthT> Artyidu same here
#1348 [21:35] <GerthT> I bought the game Yesterday so ya really angry
#1349 [21:36] <Artyidu> same :/
#1350 [21:37] <GerthT> On Mojang Web page it saying that they are currently replying to cases received on the june 13th so this will be fun
#1351 [21:38] <Artyidu> oh man...
#1352 [21:41] <GerthT> I sent them a message on Twitter saying I want my money back but they just sent me to this Crap
#1353 [21:42] <Artyidu> lol, really?
#1354 [21:43] <Artyidu> If I do not see improvements, they must return my money
#1355 [21:46] <GerthT> I was like it would be fun to play some Minecraft to just mess around for a couple of hours just like the good old days but know I got 20 mins of play time and the Run around
#1356 [21:46] <GerthT> But NO"
#1357 [21:46] * KRYSTAL102505 [webchat@host-181-39-116-23.netlife.ec] has quit. (Quit: webchat.esper.net)
#1358 [21:47] <Artyidu> I didn't think it would be so complicated
#1359 [21:47] <nate> Artyidu: I mean realistically speaking they must not do anything that their policies don't explicitly state.
#1360 [21:48] <nate> That said, nobody in here are psychics, "a java error" is not descriptive
#1361 [21:48] <nate> if you're looking for help, give specific details, hardware specs, what the exact error is, java version, etc
#1362 [21:48] <nate> if I had a dime every time someone told me they "had more than enough hardware"
#1363 [21:48] <nate> *for a game that wasn't running for them when they didn't match minimum requirements, I'd be dining with jeff bezos :P
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#1366 [21:50] <GerthT> nate this is true
#1367 [21:50] <GerthT> Process crashed with exit code -805306369
#1368 [21:50] <GerthT> that is what im getting but I have a new gaming Pc and it will run Apex and CSgo with No problems
#1369 [21:51] <nate> CS:Go is pretty antiquated as far as I recall it's tech use. Main issue is most games use DirectX, Minecraft does not, which is why there's usually a critical need of knowing the CPU and/or GPU generally
#1370 [21:53] <nate> Gerth: That appears to be an indication that you are OOM'ing, which would imply you don't have the RAM to play :P
#1371 [21:53] <nate> Or at least not enough free memory. How much RAM is on your system??
#1372 [21:53] <nate> *?
#1373 [21:53] <GerthT> I have 16
#1374 [21:53] <nate> Are you trying to run minecraft with any modded texture packs? Or have other things running in the background (like chrome, firefox, etc)?
#1375 [21:54] <GerthT> Nope
#1376 [21:54] <GerthT> I have been Streaming apex and Other games on Twitch with no Problems its just Minecraft
#1377 [21:55] <GerthT> All my Games on Steam Work fine
#1378 [21:55] <nate> You have nothing running at all else when you try to run minecraft? That would indeed be odd for sure. And that's fine and all, minecraft's main issue is being Java, and Java is an absolute RAM consumer lol. My main suggestion would be to try and edit the profile in the launcher to explicitly use more RAM
#1379 [21:56] <nate> Unfortunately I'm having issues finding a decent guide oriented around the new launcher and doing so
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#1381 [21:58] <GerthT> ya only running Minecraft
#1382 [21:58] <aliy> I cant log in
#1383 [21:58] <nate> Okay let me TL;DR it as best as I can; run the java launcher, click on "Installations", you'll probably only have the one. To the right of your main installation, click the ... and select "Edit", in that window click "More options" , what you mainly want to look at is "JVM Arguments"
#1384 [21:58] <GerthT> will have to see how to edit the profile with more Ram
#1385 [22:00] <nate> particularly the -Xmx switch, I believe it defaults to -Xmx2G, increase that as you wish to see if it fixes anything.
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#1390 [22:07] <chillvibes> hello
#1391 [22:07] <chillvibes> i cant login
#1392 [22:08] <chillvibes> i just bought the game on a different pc .
#1393 [22:08] <chillvibes> and i wanna play on my own pc
#1394 [22:08] <chillvibes> so i cant sign in
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#1399 [22:13] <Righ> Hello! Wondering if anyone has any clues about an issue my friends and I are having with a server. The short of it is my friend created a server that we all successfully connected to. However, as soon as someone leaves, they are no longer able to connect, and at this point nobody but the server host can connect. Ports have been forwarded and the IP
#1400 [22:13] <Righ> is correct. Are we missing something?
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#1404 [22:27] <weirdzombie112> Hi
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#1406 [22:28] <weirdzombie112> Hi, I can't log into my minecraft account on my main computer, but if I try my old laptop that barely runs it works, all the credentials are correct but still nothing. If it helps: When I click " Log In " on minecraft.net nothing happens, I've tried changing browsers and nothing, thanks.
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#1410 [22:32] <angie> Hi my minecraft launcher says its corrupted
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#1415 [22:44] <Mooms> Hello, for the last month or so, my minecraft has struggled to launch past the base launcher. I have tried to uninstall and reinstall the entire folder yet there still seems to be something preventing the game from running smoothly. When Minecraft does launch and load, I am only rarely able to load into a realm and trying to change resource packs o
#1416 [22:44] <Mooms> r settings causes the game to crash. If I am able to connect to a realm or single player game, it is smooth and free from hassle, yet trying to reconnect causes the game to once again crash.
#1417 [22:46] <Mooms> I have manually crashed the game to receive a crash report and also have multiple crash logs in my .minecraft folder
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#1423 [22:58] <DCoyt> hi i have troble with my account i cant log in and i cant get any message from mojang to reset my password
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#1428 [23:02] <hoobert> Hello, I was wondering why my computer is blocked from reaching Mojang authentication servers
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#1432 [23:03] <hoobert> Hello?
#1433 [23:04] <JTFS> I recently tried redeeming Windows 10 edition but was unable to download it since I'd redeemed it in my search browser rather than the Microsoft Store, do you know of any way to fix this?
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#1440 [23:14] <weirdzombie112> u
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#1442 [23:15] <Toan_Huynh> Minecraft For Windows 10 not redeem code
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#1449 [23:40] <Juan> are realms down rn
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