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#4 [00:09] <mRI> i have a new macbook pro 10.14.6 and i just bought minecraft today however it is completely just not working. The launcher will not even download first. Ive tried many different methods from online to try to get it to work but i dont think theres any hope. do you think there is any possible way to get a refund?
#5 [00:11] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#6 [00:12] <ev> Anything for "Hi, I am having a Launching game failed error. Unable to locate the Java runtime when I press play on the launcher - googling doesn't seem to be very helpful :(" ?
#7 [00:12] * viv [webchat@cpe-174-100-164-140.neo.res.rr.com] has joined #minecrafthelp
#8 [00:13] <viv> how com i cant buy minecraft
#9 [00:14] <GreyVulpine> ev - Did you change the java executable in minecraft's launcher?
#10 [00:14] <GreyVulpine> viv - We don't know? What happens when you try?
#11 [00:15] <ev> GreyVulpine - how do I go about doing that?
#12 [00:16] <GreyVulpine> ev - It'll be under the Launch Options page of the launcher
#13 [00:16] <viv> its says there is a error with my card and it was doing the same for my friend, everything is right and there is money in my account
#14 [00:17] <viv> tells me to verify my card when everything is right
#15 [00:17] <GreyVulpine> Could be that the payment processor doesn't accept the type of payment you're using. Could be the bank denying the payment due to being an international payment.
#16 [00:17] <GreyVulpine> Some people report issues with using a prepaid credit card
#17 [00:17] <GreyVulpine> Others report issues with using a debit card
#18 [00:19] <viv> yes i have a debit card
#19 [00:19] <viv> so then how can i buy the game
#20 [00:19] <GreyVulpine> You in the US?
#21 [00:21] <viv> yes
#22 [00:21] <viv> my husband was able to get it and we both have the same bank
#23 [00:21] <GreyVulpine> Prepaid cards are available in certain stores, see the bottom of this page for a list of stores that carry a prepaid card for minecraft: https://www.minecraft.net/en-us/redeem/
#24 [00:22] <viv> so i have to buy it on amazon
#25 [00:31] <viv> ohk i did that, how do i get the code
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#28 [00:35] <jasmine4> my game keeps on failing to launch, is there any way to fix it?
#29 [00:36] * Raz3RxD [webchat@n175-32-223-174.meb1.vic.optusnet.com.au] has joined #minecrafthelp
#30 [00:36] <Raz3RxD> hello is there anyway i can get my account back
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#32 [00:38] * ev [webchat@cpe-1-158-194-46.sb05.sa.asp.telstra.net] has quit. (Quit: webchat.esper.net)
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#34 [00:39] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#35 [01:03] * bobyblob [webchat@d50-99-89-146.abhsia.telus.net] has joined #minecrafthelp
#36 [01:04] <bobyblob> hello
#37 [01:09] <bobyblob> I bought Minecraft java edition around 30 days ago and I've been playing it on the daily since then. Today my friend got Minecraft on his Xbox 1. I didn't know when buying the game their is no cross-play with Minecraft java edition to Xbox 1, I was wondering if their is a way to refund the game and buy it over on the Microsoft store to be able to p
#38 [01:09] <bobyblob> lay with my friend.
#39 [01:15] <GreyVulpine> Not after 15 days
#40 [01:15] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#41 [01:34] * albertoterrin [webchat@host198-234-dynamic.5-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#42 [01:34] <albertoterrin> hi all
#43 [01:34] <albertoterrin> I need refund
#44 [01:35] * albertoterrin [webchat@host198-234-dynamic.5-87-r.retail.telecomitalia.it] has quit. (Client Quit)
#45 [01:36] * Mia9 [webchat@cpe-101-177-49-112.qb50.nqld.asp.telstra.net] has joined #minecrafthelp
#46 [01:36] <Mia9> hello
#47 [01:38] <Mia9> my minecraft recently has been playing up and comes up with “signing into you Microsoft account” and freezes my whole ipad, so i reset minecraft and try again, the same thing kept happening. So my brother “a tech guru” deletes the app and says just sign back in. Now it’s not letting me sign in
#48 [01:46] * Furm [webchat@cust-213-235-68-53.numerinet.cz] has joined #minecrafthelp
#49 [01:47] <Furm> Hello. I need to know my password but the email simply isnt coming. Help me, thank you.
#50 [01:47] * bobyblob [webchat@d50-99-89-146.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#51 [01:55] * Tvcx [webchat@cpe-203-51-112-191.qb08.qld.asp.telstra.net] has joined #minecrafthelp
#52 [01:55] <Tvcx> hello
#53 [01:56] <Tvcx> I need my account back from ages ago
#54 [01:56] <Tvcx> i cannot access the email, and my password doesnt work apparently
#55 [01:59] * Catherine [webchat@cpe-45-50-108-44.socal.res.rr.com] has joined #minecrafthelp
#56 [01:59] <Catherine> i cant see any minecraft skins
#57 [01:59] <Catherine> i only see default
#58 [01:59] <Catherine> alex and steve
#59 [01:59] * e92 [webchat@cpe-45-51-179-190.socal.res.rr.com] has joined #minecrafthelp
#60 [01:59] <Catherine> ive tried deleting minecraft and everything
#61 [01:59] <Catherine> idk what to do
#62 [01:59] <Catherine> can you help me??
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#67 [02:07] * jas [webchat@99-167-215-200.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#68 [02:08] <jas> Hello! I just purchased the Minecraft: Java Edition and I wanted to see if i can get a refund. I just bought it yesterday.
#69 [02:09] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
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#71 [02:36] * sal [webchat@ip-45-3-10-137.user.start.ca] has joined #minecrafthelp
#72 [02:36] <sal> i need help logging in to my account
#73 [03:04] * wise_name [webchat@myluminosity.co.uk] has joined #minecrafthelp
#74 [03:05] <wise_name> I currently have a problem. My problem is that after version 1.12.2 I can not see anyone's skins at all.
#75 [03:11] * Cimpoaie [webchat@93.115.4.80] has joined #minecrafthelp
#76 [03:11] <Cimpoaie> why not receive email with security questions
#77 [03:16] * Cimpoaie [webchat@93.115.4.80] has quit. (Quit: webchat.esper.net)
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#80 [03:18] * Error404 [webchat@ip5f5bd2a3.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#81 [03:24] <Error404> Hey guys, my problem is, i cant loggin into my account on the minecraft.net site and in the launcher, i have this problem now 2 days in a row ....I waited more than a day to rule out that it was a temporary lock of 24h
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#84 [03:29] * wise_name [webchat@myluminosity.co.uk] has joined #minecrafthelp
#85 [03:29] <wise_name> I cant see players skins
#86 [03:30] <AdamNeedsHelp> I don't mean to sound stupid or ignorant, however I am becoming frustrated. I cannot change my account name or skin because the email associated with the account is deleted from the google servers since around 2014 - I am unable to retrieve it. I have emailed Mojang Support team in April and have gotten no response
#87 [03:31] <AdamNeedsHelp> I am desperate for advice or any help at all.
#88 [03:34] * Lord_of_Life [~Lord@46.217.167.214] has joined #minecrafthelp
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#91 [03:39] * Alonsoqm2705 [webchat@186.176.108.195] has joined #minecrafthelp
#92 [03:39] <Alonsoqm2705> Hey
#93 [03:41] <Alonsoqm2705> I bought a minecraft key but when I want to play it doesn't let me start a session and tells me to buy the game. But I already bought it
#94 [03:42] * ethan [webchat@188.212.208.178.dsl.dynamic.gibconnect.com] has joined #minecrafthelp
#95 [03:43] * Simply_Da_Best [webchat@5ad67da7.bb.sky.com] has joined #minecrafthelp
#96 [03:43] * stefN [webchat@con11-2-78-212-33-59.fbx.proxad.net] has joined #minecrafthelp
#97 [03:43] <ethan> Hi, I can reset my password as i dont receive the emails
#98 [03:43] <Simply_Da_Best> I have an issue it displays the driver does not seem to support gl
#99 [03:44] <stefN> Hi, i want to reset my password, but don't get any mail
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#101 [03:48] * gabrysbonskopl [webchat@cpc89728-darl9-2-0-cust81.11-2.cable.virginm.net] has joined #minecrafthelp
#102 [03:49] <gabrysbonskopl> i go to launcher minecraft and enter the email address and password and everything is well entered and how I go to minecraft.net and enter the email address and password and click the login button and nothing happens
#103 [03:50] * stefN [webchat@con11-2-78-212-33-59.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#104 [03:53] * Simply_Da_Best [webchat@5ad67da7.bb.sky.com] has quit. (Quit: webchat.esper.net)
#105 [03:53] <gabrysbonskopl> i go to launcher minecraft and enter the email address and password and everything is well entered and how I go to minecraft.net and enter the email address and password and click the login button and nothing happens
#106 [03:53] <gabrysbonskopl> i go to launcher minecraft and enter the email address and password and everything is well entered and how I go to minecraft.net and enter the email address and password and click the login button and nothing happens
#107 [03:53] <gabrysbonskopl> i go to launcher minecraft and enter the email address and password and everything is well entered and how I go to minecraft.net and enter the email address and password and click the login button and nothing happens
#108 [03:53] * Absol kicked gabrysbonskopl from #minecrafthelp (Reason: abrysbonskopl :Stop spamming)
#109 [03:56] * gabrysbonskopl [webchat@cpc89728-darl9-2-0-cust81.11-2.cable.virginm.net] has joined #minecrafthelp
#110 [03:56] <gabrysbonskopl> i go to launcher minecraft and enter the email address and password and everything is well entered and how I go to minecraft.net and enter the email address and password and click the login button and nothing happens
#111 [03:58] <ethan> Trying to get back on my account but apparently it doesn't exist?!
#112 [04:07] <Error404> gabrysbonskopl dont spam....
#113 [04:07] <Error404> i hope you will be baned for spam ....
#114 [04:12] * sophie [webchat@121-74-16-239.telstraclear.net] has joined #minecrafthelp
#115 [04:13] <sophie> Hi, i want to get Minecraft windows 10 edition but i only just purchased minecraft Java edition this year. is there any way to do this?
#116 [04:13] <sophie> without having to purchase windows 10 edition as well
#117 [04:14] <GreyVulpine> nope
#118 [04:14] <GreyVulpine> https://help.mojang.com/customer/en/portal/articles/2064007-minecraft-for-windows-10?b_id=5408
#119 [04:14] <sophie> darn, ok then thanks
#120 [04:15] <sophie> can players with java play on realms with other players with windows 10?
#121 [04:18] * sophie [webchat@121-74-16-239.telstraclear.net] has quit. (Quit: webchat.esper.net)
#122 [04:18] <GreyVulpine> No
#123 [04:22] * Zonk [webchat@80.173.153.34.dyn.user.ono.com] has joined #minecrafthelp
#124 [04:25] <Zonk> Hi! A long time ago I bought Minecraft. I changed the account to a Mojang about a year ago, and since I haven't played. I entered the other day, and the account seems to be gone. Seeing Espercorn message I suppose there is no help to be had here until Mojang support contacts me, but, nevertheless, I'm asking...
#125 [04:29] <ethan> Same issue sadly, Zonk
#126 [04:30] <Error404> Hey guys, my problem is, i cant loggin into my account on the minecraft.net site and in the launcher, i have this problem now 2 days in a row ....I waited more than a day to rule out that it was a temporary lock of 24h
#127 [04:30] <Error404> Edit: i have tried to login with my phone this is in the same networke and i can login to the minecraft.net side. now my question, anyone know how i can fix the problem with failing login on the launcher and website ?
#128 [04:31] * ethan [webchat@188.212.208.178.dsl.dynamic.gibconnect.com] has quit. (Quit: webchat.esper.net)
#129 [04:32] <Zonk> ok.
#130 [04:32] <Zonk> I'll install minetest to scratch my itch. :D
#131 [04:33] * Zonk [webchat@80.173.153.34.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#132 [04:39] <Greymagic27> Error404, Let's make sure nothing on your PC is blocking you from logging in. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#133 [04:39] <Greymagic27> ??> Error404 tools/hjt
#134 [04:39] <Mightyena> Error404: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#135 [04:39] <Mightyena> Error404: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#136 [04:52] <Error404> Greymagic27 omfg i love you so much <3 ,it works
#137 [04:52] <Error404> minecraft.net was blocket in the hosts data
#138 [04:53] <Greymagic27> Error404, I've not done anything :P but I'm glad you fixed it
#139 [04:53] <Error404> thx for help <3
#140 [04:53] <Error404> now im rly happy D:
#141 [04:57] <gabrysbonskopl> i go to launcher minecraft and enter the email address and password and everything is well entered and how I go to minecraft.net and enter the email address and password and click the login button and nothing happens
#142 [04:58] <Greymagic27> ??> gabrysbonskopl tools/hjt
#143 [04:58] <Mightyena> gabrysbonskopl: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#144 [04:58] <Mightyena> gabrysbonskopl: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#145 [04:58] <Mightyena> gabrysbonskopl: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#146 [04:58] <Mightyena> gabrysbonskopl: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#147 [04:58] * Error404 [webchat@ip5f5bd2a3.dynamic.kabel-deutschland.de] has left #minecrafthelp
#148 [05:12] <Greymagic27> gabrysbonskopl, Do you have the log?
#149 [05:26] * Nikos [webchat@ppp-2-85-10-89.home.otenet.gr] has joined #minecrafthelp
#150 [05:28] <Nikos> my account suddenly doesnt exist and i would like to know if this is common or not..
#151 [05:46] * jackyg [webchat@host109-152-143-180.range109-152.btcentralplus.com] has joined #minecrafthelp
#152 [05:47] <jackyg> Hi, when i log into minecraft (1.14) it doesnt load in and gets stuck on the mojang page and stops loading, can anyone help me with this?
#153 [05:50] * Levi [webchat@BC9D8D8D.mobile.pool.telekom.hu] has joined #minecrafthelp
#154 [05:52] <Levi> Hi! How can I apply parental consent to a minecraft account?
#155 [05:55] <gabrysbonskopl> i not have log bec i downoad laucher and i cant to log on to my minecraft account
#156 [05:57] <gabrysbonskopl> i not have log bec i downoad laucher and i cant to log on to my minecraft account
#157 [05:58] * jackyg [webchat@host109-152-143-180.range109-152.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#158 [06:20] <Levi> pls for the love of god! all I wan't is a frickin parental consent for my sister's minecraft account. she has the account. she has a mojang account. I have sent a ton of parental consent to my mother's e-mail address, but those e-mails says that we have to pay for a parental consent, and I don't know why, because we alreadyhave the game. we have bo
#159 [06:20] <Levi> ught it for full price. I have no clue how to allow that parental consent!! pls help!!!
#160 [06:21] * jackyg [webchat@host109-152-143-180.range109-152.btcentralplus.com] has joined #minecrafthelp
#161 [06:22] <jackyg> hi, my minecraft will not load (1.14) it stops loading on the mojang page and gets stuck? can anyone help
#162 [06:26] <nate> Levi: Are you sure it's saying you have to "pay for parental consent" or simply pay for the game? Cause the game isn't free
#163 [06:27] <Levi> we have the game, it offer an option when I try to allow it to do the parental consent thingy free,but it doesn't do it. I am so confused...
#164 [06:28] <jackyg> ive got another problem, its worked finally but when i go onto multiplayer it says its not authenticated by minecraft.net?
#165 [06:33] * kamyarmoh [webchat@77.111.247.201] has joined #minecrafthelp
#166 [06:33] <kamyarmoh> hi
#167 [06:33] <kamyarmoh> Error: Could not find or load main class net.minecraft.client.main.Main
#168 [06:33] <kamyarmoh> Java HotSpot(TM) Client VM warning: Using incremental CMS is deprecated and will likely be removed in a future release
#169 [06:34] <kamyarmoh> this is the error i get while logging in what can i do
#170 [06:34] * kamyarmoh [webchat@77.111.247.201] has quit. (Client Quit)
#171 [06:38] * Bojsen [webchat@D4709B93.rev.sefiber.dk] has joined #minecrafthelp
#172 [06:39] <Bojsen> Hello! I cant login to my minecraft account. I do remeber the username and code, but i forgot all about my mail. My username is madsbojsen and i can easly log in to the client, but i cant get into the browser since i need to use my email. I hope you can help, the account is like 7-8 years old
#173 [06:39] <Levi> @nate so yeah... we have the game, theorically the minecraft and the mojang accounts are connected, we even activated the free trial for the realms. on the mojang account, it says it's working. but I can't access it because it says I need a parental consent, or to update my minecraft account. Theorically, it is updated....but it needs a parental co
#174 [06:39] <Levi> nsent. in the e-mail it says " we will charge you the price of minecraft".....but we have the game!
#175 [06:40] * Bojsen [webchat@D4709B93.rev.sefiber.dk] has quit. (Client Quit)
#176 [06:48] <Levi> alright.... I get it...I need to pay, so I prove that I am an addult. it's a small amout so it's fine..but jeez the suffering untill I realized this...I was trying to do this shti for like 2hours now...I am kind of mad....but it's my fault that I haven't noticed the verrylow price. cheers!
#177 [06:48] * Levi [webchat@BC9D8D8D.mobile.pool.telekom.hu] has quit. (Quit: webchat.esper.net)
#178 [06:53] * ikkeson [webchat@d54C24C81.access.telenet.be] has joined #minecrafthelp
#179 [06:54] <ikkeson> Hello?
#180 [06:54] <ikkeson> Oh i see you cannot help me with lost accounts, thanks anyway
#181 [06:55] * ikkeson [webchat@d54C24C81.access.telenet.be] has quit. (Client Quit)
#182 [06:56] <jackyg> can anyone actually see my messages cos ive been getting ignored for the past 3 days
#183 [06:57] <jackyg> some help chat this!
#184 [06:57] * NikolasS [webchat@cpc1-stme4-2-0-cust500.5-2.cable.virginm.net] has joined #minecrafthelp
#185 [07:00] <NikolasS> I have updated my computer to Windows 10 and I now have an error message whilst launching Minecraft which states that my driver does not support OpenGL i have tried to update my drivers but my graphics card is no longer supported
#186 [07:05] <jackyg> ???
#187 [07:06] <NikolasS> jackyg are you a helper
#188 [07:09] * EpicLastX [webchat@79-119-53-121.rdsnet.ro] has joined #minecrafthelp
#189 [07:09] <EpicLastX> Hello
#190 [07:10] <EpicLastX> i have a problem
#191 [07:10] <jackyg> no
#192 [07:10] * Retrochip [webchat@42.188.179.99] has joined #minecrafthelp
#193 [07:11] * EpicLastX [webchat@79-119-53-121.rdsnet.ro] has quit. (Client Quit)
#194 [07:11] <jackyg> i need help but none of these supposed admins actually reply
#195 [07:11] * Retrochip [webchat@42.188.179.99] has quit. (Client Quit)
#196 [07:12] <NikolasS> i know
#197 [07:15] * jackyg [webchat@host109-152-143-180.range109-152.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#198 [07:15] * yc [webchat@90.254.92.87] has joined #minecrafthelp
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#201 [07:31] * leEpicDude [webchat@194.156.7.15] has joined #minecrafthelp
#202 [07:32] <leEpicDude> Hi there, quick question: Is anyone elses FPS low (like max. 40) since updating to 1.14?
#203 [07:36] * leEpicDude [webchat@194.156.7.15] has quit. (Client Quit)
#204 [07:40] * CoochieEater [webchat@89-172-158-89.adsl.net.t-com.hr] has joined #minecrafthelp
#205 [07:40] <CoochieEater> Hello
#206 [07:40] <CoochieEater> I forgot everything about my old account
#207 [07:40] <CoochieEater> I have proof of purchase tho
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#209 [07:52] * hessel [webchat@217-121-128-238.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#210 [07:54] <hessel> Hello, i have a problem with logging in on minecraft on this computer. i bought minecraft on a different computer but i remember all the login information and i am certain that it is the right email adress and the right password. i don't understand why i can't login on a different computer. do you have an answe on my question?
#211 [08:01] * joerjb [webchat@cpe-67-247-75-1.rochester.res.rr.com] has quit. (Quit: webchat.esper.net)
#212 [08:05] * Enot07 [webchat@37.1.4.42] has joined #minecrafthelp
#213 [08:07] <Enot07> Hey, I click play and download stop on it error. Unable to save download.icon_16x16.png
#214 [08:08] <Enot07> I check this page https://bugs.mojang.com/browse/MCL-5546, but i dont have ByteFence
#215 [08:10] * Jade [webchat@ip-59-77-208.saddlebackcomm.net] has joined #minecrafthelp
#216 [08:10] * Jade is now known as Guest23334
#217 [08:11] <Guest23334> [0819/023204.216:WARNING:dns_config_service_win.cc(669)] Failed to read DnsConfig.
#218 [08:11] <Guest23334> pops up in a file whenever trying to access server and receiving and error message.
#219 [08:14] * iDeactivateMC [webchat@host86-161-120-104.range86-161.btcentralplus.com] has joined #minecrafthelp
#220 [08:15] <iDeactivateMC> When trying to purchase a gift code from Minecraft.net I am redirected to an amazon page where buying a gift code isn't available!
#221 [08:15] * GODSENT_Pronax [webchat@svn5.westportal.net] has joined #minecrafthelp
#222 [08:16] * Guest23334 [webchat@ip-59-77-208.saddlebackcomm.net] has quit. (Quit: webchat.esper.net)
#223 [08:16] * Max3 [webchat@n175-33-216-132.meb2.vic.optusnet.com.au] has joined #minecrafthelp
#224 [08:16] <Max3> hello can someone please help me
#225 [08:16] <GODSENT_Pronax> java.lang.NullPointerException: group
#226 [08:17] <GODSENT_Pronax> I do all, nothing help
#227 [08:18] * iDeactivateMC [webchat@host86-161-120-104.range86-161.btcentralplus.com] has quit. (Client Quit)
#228 [08:18] <Max3> i just bought my account today and it doesnt let me log in on my computer and says my user in invalid but on my phone i can log in
#229 [08:20] * mandabkr [webchat@31.181.156.114] has joined #minecrafthelp
#230 [08:20] <mandabkr> hi
#231 [08:20] <mandabkr> hel me pls
#232 [08:22] * Ben [webchat@cpc112445-pres20-2-0-cust322.18-3.cable.virginm.net] has joined #minecrafthelp
#233 [08:22] * Joe [webchat@c-76-18-151-183.hsd1.tn.comcast.net] has joined #minecrafthelp
#234 [08:22] * Ben is now known as Guest44862
#235 [08:23] <Guest44862> My mum has bought me Minecraft java 3 days ago and it still wont let me login
#236 [08:24] <Joe> I bought Minecraft a long time ago for my two children who have not played in a while. There were 2 separate accounts. Now since there has been a migration to Mojang, we cannot figure out how to get back on Minecraft. It has been a couple of years since we have played or been on. Can you help? Thanks, Joe.
#237 [08:24] * Guest44862 [webchat@cpc112445-pres20-2-0-cust322.18-3.cable.virginm.net] has quit. (Client Quit)
#238 [08:24] * rootbeerbuddy [webchat@c-73-52-68-239.hsd1.pa.comcast.net] has joined #minecrafthelp
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#242 [08:32] * braddevans [webchat@79.79.205.105] has joined #minecrafthelp
#243 [08:32] <braddevans> i have a simple question
#244 [08:33] <braddevans> why does my ip get banned so much from logging in
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#246 [08:42] * Veyona [webchat@125.167.39.90] has joined #minecrafthelp
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#248 [08:49] * raaghav [webchat@106.198.170.194] has joined #minecrafthelp
#249 [08:50] <raaghav> hello i cant sign in my game for the first time onlyy
#250 [08:51] <raaghav> hel[
#251 [08:51] <raaghav> help
#252 [08:52] * Niall [webchat@b0f87478.bb.sky.com] has joined #minecrafthelp
#253 [08:52] <Niall> Hi
#254 [08:53] * Annonymous [webchat@5e00d35a.bb.sky.com] has joined #minecrafthelp
#255 [08:53] <Annonymous> Hi
#256 [08:54] <Annonymous> Im having trouble with loading into the game as it keeps on crashing
#257 [08:55] <Niall> I downloaded minecraft yesterday for the PC. i wanted to try and download some mods, so i went to a website, i forgot the name but i believe it to be one of the most common modding websites for minecraft. it said i needed to download minecraft forge or something along the lines of that, and now i keep getting notifications from my anti virus softwa
#258 [08:55] <Niall> re and everytime i try and attempt to load into minecraft it crashes
#259 [08:56] <Annonymous> me too
#260 [08:56] <Annonymous> :(
#261 [08:57] <Niall> I dont get why or how its happened. The anti virus software has highlighted what i need to delete, and i cant find it in my files at all. So i tried to delete it through the software, yet it still pops up
#262 [08:57] <Annonymous> mabye try to find the file by typing %appdata% in the search bar
#263 [08:58] * Annonymous [webchat@5e00d35a.bb.sky.com] has quit. (Client Quit)
#264 [09:02] <Niall> Ive done that but it hasnt come up with the infected file
#265 [09:03] * MegaMGamer [webchat@104.194.218.232] has joined #minecrafthelp
#266 [09:03] <MegaMGamer> Hey, I just wanted to know if there are problems with the login servers. I changed my password twice now and I still can't log in.
#267 [09:03] <raaghav> i bought tha game yeserday but i cant login with my mojang account
#268 [09:04] <raaghav> Yes there is a problem with me too
#269 [09:06] * Niall [webchat@b0f87478.bb.sky.com] has quit. (Quit: webchat.esper.net)
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#271 [09:10] * rootbeerbuddy [webchat@c-73-52-68-239.hsd1.pa.comcast.net] has joined #minecrafthelp
#272 [09:11] <raaghav> help
#273 [09:13] <rootbeerbuddy> Hi! I just need an email so that I can reset my security questions that I made when I was like 10 haha. I've been trying to get the email sent but it's never coming through and I've already consulted all of the FAQs for this stuff so I'm not sure what to do.
#274 [09:14] <raaghav> well minecraft custmor service sucks!!!
#275 [09:16] * ItsJBey [webchat@p549C38ED.dip0.t-ipconnect.de] has joined #minecrafthelp
#276 [09:16] * raaghav [webchat@106.198.170.194] has quit. (Quit: webchat.esper.net)
#277 [09:16] <ItsJBey> Hello. Can someone help?
#278 [09:17] <Joe> Emailed customer support DAYS AGO and no response. Support for Mojang and Minecraft is absolutely the WORST I have ever encountered on the web. This is bullshit!!!!!!!!!!!!!!!!!!!!!!! Mojang needs to hire some customer support employees. Now serving emails from JUNE 18th??????? Are you shitting me?????????????? Mojang needs to get off their a
#279 [09:17] <Joe> ss and get these complaints handled asap or LOSE ALL THEIR BUSINESS!!!! I have 2 accounts I bought for my kids and can access nothing! I realize it is 0500 in their time zone now but not to answer for DAYS????????? Totally disgusted!!!
#280 [09:17] <Absol> Joe: Please keep it civil
#281 [09:18] <Joe> Wow, nice to hear something at least.
#282 [09:18] <ItsJBey> Can someone help me?
#283 [09:19] * ItsJBey [webchat@p549C38ED.dip0.t-ipconnect.de] has quit. (Client Quit)
#284 [09:19] <Joe> I get on Mojang and it tells me I dont have an account??????????????? Offers to sell me another one. I already have two accounts, why would I want to buy another?!?!?!!??!?!?!?!??!?
#285 [09:21] <Joe> Is anyone getting any help here??????
#286 [09:22] <Joe> @Absol just sent me a note saying please keep it civil. Nice, at least some sort or response, albeit, probably automated....:-(
#287 [09:22] * Max3 [webchat@n175-33-216-132.meb2.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#288 [09:22] <rootbeerbuddy> Yeah joe idk just be patient i guess?
#289 [09:23] <Joe> Been patient for days so far. :-(
#290 [09:23] <rootbeerbuddy> like it says its volunteer run so it might take a while
#291 [09:23] <rootbeerbuddy> oh yikes idk then sorry man
#292 [09:24] <Joe> Which leads me to wonder, why dont they have at least a chat where you can get help directly from Mojang. Not like they dont have the money to provide it.
#293 [09:25] <Joe> Lol, have two kids climbing my frame wanting to be able to get on. Sorry for being a little terse.
#294 [09:29] <Joe> Tried to get passwords reset and gave emails to send links to on 21 different email addresses and nothing shows up for either one. FRUSTRATING!
#295 [09:30] <Joe> Sorry 2 different email addresses not 21.
#296 [09:35] * mandabkr [webchat@31.181.156.114] has quit. (Quit: webchat.esper.net)
#297 [09:38] * asdf [~asdf@2001:5b0:2806:18:7840:f76d:de84:194e] has joined #minecrafthelp
#298 [09:43] * smeg_head [webchat@90.248.76.4] has joined #minecrafthelp
#299 [09:43] <smeg_head> hello, I am trying to reset my password for my account, but the email isn't being sent to my email
#300 [09:46] * smeg_head [webchat@90.248.76.4] has quit. (Client Quit)
#301 [09:47] * Xath [webchat@24-113-202-37.wavecable.com] has quit. (Quit: webchat.esper.net)
#302 [09:50] * Joe [webchat@c-76-18-151-183.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#303 [09:51] * Nombre_random999 [webchat@89.131.20.188] has joined #minecrafthelp
#304 [09:51] <rootbeerbuddy> smeg_head im having basically the same problem
#305 [09:51] <rootbeerbuddy> good luck finding help
#306 [09:56] <Nombre_random999> hi guys, i just came in here and sorry to interrupt anything. just meeded some help with my account, i only know my nametag (ElviPROxD) and i have 4 possible diferent emails that could be the one in the accont, i also have a PS4 account (Nombre_random999) with the game on it, any help could.. well... help..?
#307 [09:58] <Nombre_random999> needed*
#308 [10:00] <Nombre_random999> also, my old account (ElviPROxD) is on PC, i specifically started in windows 7, now im in widows 10
#309 [10:18] * TurtleTester [webchat@5-198-77-115.static.kc.net.uk] has joined #minecrafthelp
#310 [10:18] <TurtleTester> HELL
#311 [10:18] <TurtleTester> sorry I meant to say hello
#312 [10:18] <Greymagic27> TurtleTester, Hello. How can we help?
#313 [10:19] <TurtleTester> Im having a difficulty logging in, it says something about 1.1 jar patchy not existing
#314 [10:19] <Greymagic27> ??> TurtleTester screenshot/external
#315 [10:19] <Mightyena> TurtleTester: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#316 [10:19] <Mightyena> TurtleTester: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#317 [10:20] * brux_kpo [webchat@41-7-171-152.fibertel.com.ar] has joined #minecrafthelp
#318 [10:20] <brux_kpo> hi
#319 [10:20] * TurtleTester [webchat@5-198-77-115.static.kc.net.uk] has quit. (Client Quit)
#320 [10:20] <brux_kpo> i have a problem
#321 [10:20] <Greymagic27> brux_kpo, Hi. what's the problem?
#322 [10:21] <brux_kpo> I cannot enter another server only on mine
#323 [10:21] * _ZeroTwo_002_ [webchat@95-27-143-114.broadband.corbina.ru] has joined #minecrafthelp
#324 [10:21] <brux_kpo> and it tells me a error that I never saw before
#325 [10:22] * TurtleTester [webchat@5-198-77-115.static.kc.net.uk] has joined #minecrafthelp
#326 [10:22] <brux_kpo> this is the error
#327 [10:22] <brux_kpo> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#328 [10:23] <TurtleTester> Sorry i lagged out. Here is the error screenshot : https://imgur.com/gallery/Yb7fJe2
#329 [10:23] <_ZeroTwo_002_> Please help me, I was either hacked or I don't remember my email. I do not know what to do, recently ran information about my current server that I was there, but she did not go into the game. Support is silent and does not answer me. Help please...
#330 [10:25] * Hope [webchat@23.51-174-57.customer.lyse.net] has joined #minecrafthelp
#331 [10:25] * asdf [~asdf@2001:5b0:2806:18:7840:f76d:de84:194e] has quit. (Read error: Connection reset by peer)
#332 [10:28] <TurtleTester> Hello?
#333 [10:29] <Hope> Hey guys, so i just got minecraft, installed it and tried to launch it for the first time and it stopped responding in the "Mijang loading screen" that shows up right after i press play in the client, it keeps doing it the red loading bar gets almost to the end and then it just freezes there before it crashes anyone got any ideas that can help? (tr
#334 [10:30] <Hope> ied updating the JAVA already)
#335 [10:33] <Greymagic27> ??> TurtleTester tools/hjt
#336 [10:33] <Mightyena> TurtleTester: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#337 [10:33] <Mightyena> TurtleTester: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#338 [10:33] <Greymagic27> ??> Hope av/adwcleaner
#339 [10:33] <Mightyena> Hope: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#340 [10:33] <Mightyena> Hope: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#341 [10:33] <TurtleTester> Okay I’ll do that
#342 [10:34] * Jasmin [webchat@d104-205-166-193.abhsia.telus.net] has joined #minecrafthelp
#343 [10:35] <brux_kpo> help me whit this error
#344 [10:35] <brux_kpo> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#345 [10:35] <Greymagic27> brux_kpo, Do you get this error when joining all servers?
#346 [10:36] <Jasmin> Hi, I was wondering where to go on the website if I want to request a refund? I have only owned the game for ten days and I have discovered I have more than one account of minecraft. I was wondering if you can point me in the right direction?
#347 [10:36] * Hope [webchat@23.51-174-57.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#348 [10:36] <Greymagic27> Jasmin, Here you go:
#349 [10:37] <Greymagic27> ??> Jasmin account/refund
#350 [10:37] <Mightyena> Jasmin: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#351 [10:38] <brux_kpo> yes all servers
#352 [10:38] <brux_kpo> less my server
#353 [10:38] <Greymagic27> brux_kpo, Let's check if anything on your PC is causing this error. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#354 [10:38] <Greymagic27> ??> brux_kpo tools/hjt
#355 [10:38] <Mightyena> brux_kpo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#356 [10:38] <Mightyena> brux_kpo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#357 [10:39] <Jasmin> Where do I request refund?
#358 [10:39] <Greymagic27> Jasmin, You'll need to email mojang and ask for a refund:
#359 [10:39] <Greymagic27> ??> Jasmin account/send-email
#360 [10:39] <Mightyena> Jasmin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#361 [10:39] <Mightyena> Jasmin: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#362 [10:40] * asdf [~asdf@2001:5b0:2806:18:7840:f76d:de84:194e] has joined #minecrafthelp
#363 [10:40] <asdf> ?? account/hacked
#364 [10:40] <Mightyena> account/hacked: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#365 [10:40] <Mightyena> account/hacked: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#366 [10:40] <Greymagic27> asdf, Nothing has been hacked..
#367 [10:41] <asdf> zero thought so
#368 [10:41] <brux_kpo> jasmin: https://paste.ubuntu.com/p/fNZDwDNjZq/
#369 [10:41] <asdf> <_ZeroTwo_002_> Please help me, I was either hacked or I don't remember my email. I do not know what to do, recently ran information about my current server that I was there, but she did not go into the game. Support is silent and does not answer me. Help please...
#370 [10:42] <asdf> !hjt https://paste.ubuntu.com/p/fNZDwDNjZq/
#371 [10:42] <Absol> asdf: Found: Discord(Turn off Discord Overlay, else disable Discord), KMSpico(Windows activator)
#372 [10:42] <Greymagic27> brux_kpo, Could you attempt to join this server? mctest.ae97.net
#373 [10:42] <brux_kpo> ok
#374 [10:42] * asdf [~asdf@2001:5b0:2806:18:7840:f76d:de84:194e] has quit. (Read error: Connection reset by peer)
#375 [10:42] * asdf [~asdf@2001:5b0:2806:18:7840:f76d:de84:194e] has joined #minecrafthelp
#376 [10:43] <brux_kpo> i cant
#377 [10:43] <Greymagic27> brux_kpo, Contact your ISP. See if they're blocking the connection
#378 [10:43] <TurtleTester> paste.ubuntu.com/p/Y4GgN66db2/
#379 [10:44] <TurtleTester> Here is the paste bin
#380 [10:44] <brux_kpo> This dont have other solution?
#381 [10:44] <brux_kpo> :c
#382 [10:44] * asdf [~asdf@2001:5b0:2806:18:7840:f76d:de84:194e] has quit. (Read error: Connection reset by peer)
#383 [10:44] * asdf [~asdf@2001:5b0:2806:18:7840:f76d:de84:194e] has joined #minecrafthelp
#384 [10:44] <asdf> !hjt http://paste.ubuntu.com/p/Y4GgN66db2/
#385 [10:44] <Absol> asdf: Nothing matching in database
#386 [10:45] <Greymagic27> TurtleTester, You've got nothing there that would cause an issue like this. This seems to be a new failed to download error which has popped up. I've made this bug report so just keep checking it for any updates: https://bugs.mojang.com/browse/MC-159204
#387 [10:45] <TurtleTester> Okay thanks I guess
#388 [10:46] * ahlexx [webchat@rrcs-173-196-61-235.west.biz.rr.com] has joined #minecrafthelp
#389 [10:46] * ahlexx [webchat@rrcs-173-196-61-235.west.biz.rr.com] has quit. (Client Quit)
#390 [10:47] * TurtleTester [webchat@5-198-77-115.static.kc.net.uk] has quit. (Quit: webchat.esper.net)
#391 [10:47] <Jasmin> Where do I find my transaction ID
#392 [10:47] <Greymagic27> ??> Jasmin account/trans-id
#393 [10:47] <Mightyena> Jasmin: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#394 [10:47] * asdf [~asdf@2001:5b0:2806:18:7840:f76d:de84:194e] has quit. (Read error: Connection reset by peer)
#395 [10:48] * asdf [~asdf@2001:5b0:2806:18:7840:f76d:de84:194e] has joined #minecrafthelp
#396 [10:53] * brux_kpo [webchat@41-7-171-152.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#397 [10:53] <rootbeerbuddy> can anyone help me get through my security questions?
#398 [10:53] * Jasmin [webchat@d104-205-166-193.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#399 [10:54] * Nacinra [webchat@89-89-10-114.abo.bbox.fr] has joined #minecrafthelp
#400 [10:55] * Nacinra [webchat@89-89-10-114.abo.bbox.fr] has quit. (Client Quit)
#401 [10:56] * ControlZ [webchat@42.99.230.161.rev.vodafone.pt] has joined #minecrafthelp
#402 [10:57] * hanasubic [webchat@cpe-31-15-225-194.cable.telemach.net] has joined #minecrafthelp
#403 [10:57] <hanasubic> hey
#404 [10:57] <ControlZ> Hello
#405 [10:58] <hanasubic> so can you help me?
#406 [10:58] <ControlZ> I was hoping you could help me
#407 [10:58] * Nombre_random999 [webchat@89.131.20.188] has quit. (Quit: webchat.esper.net)
#408 [10:58] <hanasubic> with what
#409 [10:58] <ControlZ> i forgot my account credencials
#410 [10:59] * hanasubic [webchat@cpe-31-15-225-194.cable.telemach.net] has quit. (Client Quit)
#411 [10:59] <ControlZ> I just have the email
#412 [10:59] <rootbeerbuddy> click forgot password
#413 [10:59] <ControlZ> I requested the "forgot my password"
#414 [10:59] <ControlZ> but didnt get any email
#415 [10:59] <rootbeerbuddy> you should get an email to reset it
#416 [11:00] <rootbeerbuddy> yeah thats my problem too
#417 [11:00] <ControlZ> I dont play since this migratian process began
#418 [11:00] <rootbeerbuddy> the emails never come through so we cant do anything
#419 [11:00] <ControlZ> exactly
#420 [11:01] <ControlZ> Now I dont know what to do xd
#421 [11:03] * Extopiic [webchat@c-983d225c.02-187-7673741.bbcust.telenor.se] has joined #minecrafthelp
#422 [11:04] <Extopiic> Hello, am having problem with logging in to minecraft... I can logg in with my phone... but not on my computer... And i dont get any infomration about why not
#423 [11:05] <Extopiic> I have changed my password like 3 times... And still dosent work
#424 [11:06] <Extopiic> I bought the game with my phone... And i downloaded the luncher on my computer...
#425 [11:07] * ControlZ [webchat@42.99.230.161.rev.vodafone.pt] has quit. (Quit: webchat.esper.net)
#426 [11:07] * DanielMoura_14 [webchat@b1eb4cfb.virtua.com.br] has joined #minecrafthelp
#427 [11:08] * asdf [~asdf@2001:5b0:2806:18:7840:f76d:de84:194e] has joined #minecrafthelp
#428 [11:10] <DanielMoura_14> all the time i am having the same problem: Unable to save download, i did everything i could do to fix it but it didnt worked
#429 [11:11] <DanielMoura_14> and says that there is another program using minecraft
#430 [11:11] * Nombre_random999 [webchat@89.131.20.188] has joined #minecrafthelp
#431 [11:12] <Nombre_random999> hello, can you help me?
#432 [11:13] * becky [webchat@78-143-193-244.customer.gigaclear.net] has joined #minecrafthelp
#433 [11:13] <becky> minecraft has logged me out and wont let me log back in
#434 [11:14] <becky> i would change the password to see if that fixes the problem but the email used is no longer in use
#435 [11:14] <Nombre_random999> i forgot my password and maybe my email where i got it
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#437 [11:20] * alex1 [webchat@cpc87675-bexl9-2-0-cust177.2-3.cable.virginm.net] has joined #minecrafthelp
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#439 [11:23] * asdf [~asdf@2001:5b0:2806:18:7840:f76d:de84:194e] has quit. (Read error: Connection reset by peer)
#440 [11:25] * evanmcc [webchat@pool-96-244-237-252.bltmmd.fios.verizon.net] has joined #minecrafthelp
#441 [11:25] * Extopiic [webchat@c-983d225c.02-187-7673741.bbcust.telenor.se] has joined #minecrafthelp
#442 [11:25] <Extopiic> I cant logg in?! I just bought the game
#443 [11:28] * Nikos [webchat@ppp-2-85-10-89.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#444 [11:33] * logowi [webchat@5.141.140.190] has joined #minecrafthelp
#445 [11:33] <logowi> hi
#446 [11:33] <logowi> anyone here?
#447 [11:34] <Extopiic> Yee
#448 [11:34] <logowi> o
#449 [11:34] <logowi> can you help?
#450 [11:34] <Extopiic> I cant logg in man xxd
#451 [11:34] <logowi> me too
#452 [11:34] * Aloroister [webchat@host34-254-dynamic.47-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#453 [11:34] <logowi> i dont know
#454 [11:34] <logowi> my email
#455 [11:34] * Aloroister [webchat@host34-254-dynamic.47-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#456 [11:35] <logowi> i entered at 3 minecraft accounts
#457 [11:35] <logowi> and no one has (have) minecraft on account
#458 [11:36] * Imuybemovoko [webchat@211-72-42-72.skybeam.com] has joined #minecrafthelp
#459 [11:36] <logowi> so what can i do
#460 [11:36] <logowi> ?
#461 [11:37] * asdf [~asdf@67.142.112.88] has joined #minecrafthelp
#462 [11:38] <Imuybemovoko> I have Java edition on Windows 10 and I'm having... some unknown problems. If I try to run the default launch, it comes back with an error saying "An unexpected issue has occurred and the game has crashed." It doesn't specify anything about this "unexpected issue"...
#463 [11:38] <Imuybemovoko> I've tried reinstalling, including last time purging the entire Minecraft folder in Program Files x86
#464 [11:38] <Imuybemovoko> to no effect
#465 [11:39] <Imuybemovoko> I recently updated my Java and had to update the file path for the runtime environment, but once that was done it went back to having the same problem.
#466 [11:39] <Imuybemovoko> ...any ideas? xD
#467 [11:41] * burrito [webchat@5acf4160.bb.sky.com] has joined #minecrafthelp
#468 [11:42] * burrito [webchat@5acf4160.bb.sky.com] has quit. (Client Quit)
#469 [11:42] <Extopiic> Haha i cant go further... I write my username and password but nothing happends
#470 [11:43] * Jex [webchat@c83-251-166-134.bredband.comhem.se] has joined #minecrafthelp
#471 [11:45] <Jex> Hi, Im having problems playing online. Whenever I log into a server/ Real I get the internal exception java.io.ioexception an existing connection was forcibly closed by the remote host, error. Does anyone know what to do?
#472 [11:51] * Caleb [webchat@blvlon2420w-lp130-05-70-49-146-5.dsl.bell.ca] has joined #minecrafthelp
#473 [11:52] <Caleb> Hi, im able to login to mojang, but when I try to login to minecraft with the exact same info it says invalid. Ive tried resetting my password many times.
#474 [11:52] * Jongwoo_Kim [webchat@host-41.35.105.197.tedata.net] has joined #minecrafthelp
#475 [11:53] * Jongwoo_Kim [webchat@host-41.35.105.197.tedata.net] has quit. (Client Quit)
#476 [11:53] * Jongwoo_Kim [webchat@host-41.35.105.197.tedata.net] has joined #minecrafthelp
#477 [11:54] <Jongwoo_Kim> #minecrafthelp my minecraft keeps crashing. What do i do?
#478 [11:54] <Jongwoo_Kim> #minecrafthelp
#479 [11:55] * Imuybemovoko [webchat@211-72-42-72.skybeam.com] has quit. (Quit: webchat.esper.net)
#480 [11:55] * logowi [webchat@5.141.140.190] has quit. (Quit: webchat.esper.net)
#481 [11:56] * boom [webchat@pool-71-255-116-241.cncdnh.fast01.myfairpoint.net] has joined #minecrafthelp
#482 [11:56] <boom> unable to download
#483 [11:58] * boom [webchat@pool-71-255-116-241.cncdnh.fast01.myfairpoint.net] has quit. (Client Quit)
#484 [11:59] * Jongwoo_Kim [webchat@host-41.35.105.197.tedata.net] has quit. (Quit: webchat.esper.net)
#485 [12:01] * xavian [webchat@ip-217-103-39-47.ip.prioritytelecom.net] has joined #minecrafthelp
#486 [12:01] <xavian> hello
#487 [12:01] * hanasubic [webchat@cpe-31-15-225-194.cable.telemach.net] has joined #minecrafthelp
#488 [12:02] <hanasubic> hey can anyone help me?
#489 [12:02] * hanasubic [webchat@cpe-31-15-225-194.cable.telemach.net] has quit. (Client Quit)
#490 [12:03] <xavian> can anyone help me plz
#491 [12:06] * primozjg [webchat@cpe-194-152-0-167.cable.triera.net] has joined #minecrafthelp
#492 [12:07] <primozjg> Just freshly downlaoded/installed minecraft to my computer and everytime i start it it says error games crashed
#493 [12:08] <xavian> with me its says that i used it before 2012 but i made it 2 days ago
#494 [12:09] <primozjg> Could the issue be connected to my unable to install java to my computer
#495 [12:09] <primozjg> Everytime i download java and run it nothing happens
#496 [12:10] <xavian> idk i have java but my account seems to be dinied on the site to so cant log in only at mojang.com
#497 [12:10] * blopvis [webchat@83-85-241-80.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#498 [12:10] <blopvis> Hello!
#499 [12:10] <xavian> hi
#500 [12:11] <primozjg> Been trying to fix this for like 30 minutes now and its literally pissing me off
#501 [12:11] <Absol> primozjg: Please keep it civil
#502 [12:11] <blopvis> My problem is that if i use the correct info to log into to the minecraft launcher is doesnt let me. I've changed my password several times
#503 [12:12] <xavian> same porb exept mine also says i have made it before 2012 or something like that
#504 [12:12] * Extopiic [webchat@c-983d225c.02-187-7673741.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#505 [12:12] <blopvis> Mine is made after but i think e got the same problem
#506 [12:12] <xavian> i made mine 2 days ago
#507 [12:12] <xavian> cant login to the site or launcher
#508 [12:12] <blopvis> I've mad emine in 2014
#509 [12:12] <blopvis> me neither
#510 [12:13] <xavian> it wont even only one is the official mojang site
#511 [12:14] <blopvis> I can log into my parents pc but not my own
#512 [12:14] <xavian> i cant login beside account version of mojang
#513 [12:14] <xavian> this one https://account.mojang.com/me
#514 [12:14] <blopvis> i cant log in at all on my own pc
#515 [12:15] <xavian> i can only log it in on my tab but cant open on pc
#516 [12:15] <blopvis> Anyone here to help me?
#517 [12:19] <blopvis> ??
#518 [12:19] * chrisdensjove [webchat@12.158-248-214.customer.lyse.net] has joined #minecrafthelp
#519 [12:19] <chrisdensjove> hallo
#520 [12:20] * chrisdensjove [webchat@12.158-248-214.customer.lyse.net] has quit. (Client Quit)
#521 [12:20] * Wolfy [webchat@c-24-34-221-243.hsd1.ct.comcast.net] has joined #minecrafthelp
#522 [12:20] <xavian> why ios minecraft so gay with this shit
#523 [12:20] <Absol> xavian: Please keep it civil
#524 [12:20] <Wolfy> can someone help me get a modded server with custom mods from your pc for free
#525 [12:20] <Wolfy> with working ip so people around the world can join
#526 [12:20] <Wolfy> please
#527 [12:21] <xavian> no cant help you
#528 [12:21] <xavian> i need to get into my account but says i got my account info wrong when i do the right stuff
#529 [12:21] * Rami69 [webchat@185-113-98-229.cust.bredband2.com] has joined #minecrafthelp
#530 [12:21] <xavian> and wont let me in my account on minecraft.net
#531 [12:21] * Wolfy [webchat@c-24-34-221-243.hsd1.ct.comcast.net] has quit. (Client Quit)
#532 [12:22] <xavian> why are there no live helpers of the desk to help me
#533 [12:23] <Rami69> how long does it take for them to answer mail?
#534 [12:23] <Rami69> trying to recover my migrated account
#535 [12:23] <xavian> idk
#536 [12:23] <xavian> probably a days or 2
#537 [12:23] <xavian> cant gaurrantee
#538 [12:25] * blopvis [webchat@83-85-241-80.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#539 [12:27] * stevie [webchat@90.253.90.74] has joined #minecrafthelp
#540 [12:27] <stevie> hi, I can not log into my account at all, except once when it told me i needed ot migrate my account but i dont know my username, now it wont le t me log in on my game or the mojang site
#541 [12:28] * Caleb [webchat@blvlon2420w-lp130-05-70-49-146-5.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#542 [12:31] * xavian [webchat@ip-217-103-39-47.ip.prioritytelecom.net] has quit. (Quit: webchat.esper.net)
#543 [12:41] * CykalFD [webchat@bl24-127-243.dsl.telepac.pt] has joined #minecrafthelp
#544 [12:46] * Felix1 [webchat@modemcable077.188-203-24.mc.videotron.ca] has joined #minecrafthelp
#545 [12:46] <CykalFD> Hey, so what is happening, is related to the "Recipe book". I'm playing in a server with a group of friends, and all of them are playing alrigh, and nothing fails, but with my recipe book, it justs doesn't work properly. When I craft "sticks", for example, it doesn't learn "how to make picaxes, axes, shovels, and others" and it happens with all ite
#546 [12:46] <CykalFD> ms
#547 [12:46] * Felix1 [webchat@modemcable077.188-203-24.mc.videotron.ca] has quit. (Client Quit)
#548 [12:47] * CykalFD [webchat@bl24-127-243.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#549 [12:52] * culbleuauoeufs [webchat@modemcable025.245-175-137.mc.videotron.ca] has joined #minecrafthelp
#550 [12:53] <culbleuauoeufs> I lost my Username for my suuuupeer old minecraft account back in the days and therefore, cannot migrate my account to Mojang. What do I do?
#551 [12:54] * Rami69 [webchat@185-113-98-229.cust.bredband2.com] has quit. (Quit: webchat.esper.net)
#552 [12:58] * rootbeerbuddy [webchat@c-73-52-68-239.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#553 [13:01] * culbleuauoeufs [webchat@modemcable025.245-175-137.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#554 [13:02] * Quand [webchat@c-2ec39e3d-74736162.cust.telenor.se] has joined #minecrafthelp
#555 [13:03] <Quand> Hi?
#556 [13:05] <Quand> When I start up my Realm there is a mini game that starts instead.
#557 [13:05] <Quand> I just want to play on my realm..
#558 [13:20] * stevie [webchat@90.253.90.74] has quit. (Quit: webchat.esper.net)
#559 [13:28] * kmk [webchat@ip1f12ef09.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#560 [13:30] <kmk> yo having a problem connecting to my minecraft server via the internet. ports are all forwarded through, the server shows up, but when connecting nothing happens except timing out after a minute or so. the server log shows the client instantly disconnecting
#561 [13:32] * evanmcc [webchat@pool-96-244-237-252.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#562 [13:37] <kmk> connecting to the server via localhot works fine
#563 [13:38] * xavi2006pro [webchat@150.243.106.212.dynamic.jazztel.es] has joined #minecrafthelp
#564 [13:38] <xavi2006pro> Hola
#565 [13:38] * helpmeee [webchat@c-24-0-219-150.hsd1.nj.comcast.net] has joined #minecrafthelp
#566 [13:39] * Quand [webchat@c-2ec39e3d-74736162.cust.telenor.se] has quit. (Quit: webchat.esper.net)
#567 [13:39] <helpmeee> Hi I have tried to log in multiple times but it keeps syaing its wrong. I know its right. I have also tried changning my passwrd but it says its wron.g
#568 [13:40] * helpmeee [webchat@c-24-0-219-150.hsd1.nj.comcast.net] has quit. (Client Quit)
#569 [13:40] <xavi2006pro> Tengo un problema porque no me deja entrar en el servidor de una amiga
#570 [13:43] * xavi2006pro [webchat@150.243.106.212.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#571 [13:48] * Lord_Nikon237 [webchat@5-231-131-254.ktk-ip.de] has joined #minecrafthelp
#572 [13:49] <Lord_Nikon237> Hey i am not able to login into my account. Already reset password but it still wont work
#573 [13:50] * Oz [webchat@host109-156-184-34.range109-156.btcentralplus.com] has joined #minecrafthelp
#574 [13:50] <Lord_Nikon237> trying to login since yesterday mornin. Also waited 12 hours since password change. Still nothin
#575 [13:51] <Oz> HI, I can't remember my memorable questions and the link to reset them isn't working. Any Ideas??
#576 [13:58] * Dutchman [webchat@65-129-27-62.bois.qwest.net] has joined #minecrafthelp
#577 [14:00] <Dutchman> Anyone know why the game spawns in unwanted destruction devices directly over what we're trying to build?
#578 [14:04] <Dutchman> ie; 20+ creepers that explode on impact in less than 2 seconds, lava flows from no where,, 20+ silverfish in mines in less than 2 seconds, lightning bolts than hit our builds and light them on fire, etc, etc. It happens on all my accounts, normal, realm, and the brand new server I just bought.
#579 [14:05] <Dutchman> Its definately not normal.
#580 [14:06] <Dutchman> it happens in less than 8 days game time, we cant even get past level 10 experience.
#581 [14:06] * kmk [webchat@ip1f12ef09.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#582 [14:07] * GabriHEY_BR2000 [webchat@138-185-168-214.navinet.com.br] has joined #minecrafthelp
#583 [14:07] <Dutchman> cant run a server or realm to invite people when 'the game' refuses to let us build a world up.
#584 [14:07] * ziad [webchat@cpe-184-56-212-133.neo.res.rr.com] has joined #minecrafthelp
#585 [14:09] <ziad> Hello I am trying to login to my old minecraft account. It is asking for my username, but I do not remember it. I have my email address and password to my old account. It is asking me to migrate me account, and won't let me any further.
#586 [14:12] * GabriHEY_BR2000 [webchat@138-185-168-214.navinet.com.br] has quit. (Client Quit)
#587 [14:17] * Malocklion [webchat@83.202.246.33] has joined #minecrafthelp
#588 [14:18] <Malocklion> Hello I do not remember answers to security questions and my email related to this account has been deleted
#589 [14:18] <Malocklion> ?
#590 [14:20] * ziad [webchat@cpe-184-56-212-133.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#591 [14:20] * Malocklion [webchat@83.202.246.33] has quit. (Client Quit)
#592 [14:22] * becky [webchat@78-143-193-244.customer.gigaclear.net] has quit. (Quit: webchat.esper.net)
#593 [14:22] * DunkBucket [webchat@c-69-181-57-235.hsd1.ca.comcast.net] has joined #minecrafthelp
#594 [14:22] * jaschilly [webchat@173-23-59-44.client.mchsi.com] has joined #minecrafthelp
#595 [14:22] <DunkBucket> Do i have to buy java edition if i have the windows version of minecraft?
#596 [14:23] <jaschilly> can I play survival with a friend if we aren't on the same internet?
#597 [14:23] <jaschilly> :(
#598 [14:25] * blopvis [webchat@83-85-241-80.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#599 [14:26] <blopvis> Can an operator help e?
#600 [14:27] <blopvis> I can not login on an other laptop. E-mail and PW is working correct on this PC but not on an other one.
#601 [14:29] * jaschilly [webchat@173-23-59-44.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#602 [14:40] * DunkBucket [webchat@c-69-181-57-235.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#603 [14:41] * JonnyDCakes [webchat@104-244-241-229.customers.everywherewireless.com] has joined #minecrafthelp
#604 [14:43] <JonnyDCakes> I have an Intel i7-8705G CPU with integrated Intel HD 630 Graphics and discreet Radeon RX Vega M GL graphics on the die, but Minecraft Java won't run on the discreet graphics
#605 [14:45] * mvm29 [webchat@dynamic-acs-24-154-96-73.zoominternet.net] has joined #minecrafthelp
#606 [14:46] * mvm29 [webchat@dynamic-acs-24-154-96-73.zoominternet.net] has quit. (Client Quit)
#607 [14:47] * mvm29 [webchat@dynamic-acs-24-154-96-73.zoominternet.net] has joined #minecrafthelp
#608 [14:48] * brock [webchat@cpe-24-31-178-221.columbus.res.rr.com] has joined #minecrafthelp
#609 [14:48] <mvm29> I have owned the game since around 2009, and have had to recently reset my computer, I cannot redownload it or migrate because I can't find my old username, I have my email and have reset my password, but don't know how to find username
#610 [14:49] <brock> i need help I installed the game updated my drivers, java everything. I always end up stuck on the mojang loading screen with it not responding.
#611 [14:50] * mvm29 [webchat@dynamic-acs-24-154-96-73.zoominternet.net] has quit. (Client Quit)
#612 [14:59] * jon [webchat@027af650.bb.sky.com] has joined #minecrafthelp
#613 [15:00] <jon> hello
#614 [15:02] * Lord_Nikon237 [webchat@5-231-131-254.ktk-ip.de] has quit. (Quit: webchat.esper.net)
#615 [15:02] <brock> hi
#616 [15:02] <jon> can you help
#617 [15:03] <brock> i can try but prob not waiting on help myself
#618 [15:03] <jon> oh right
#619 [15:04] <brock> what you having issues with
#620 [15:04] <jon> ive litreally just bought mc and its not letting me log in on launcher haha
#621 [15:05] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has joined #minecrafthelp
#622 [15:05] <yhyh> any1 here?
#623 [15:05] <jon> yep
#624 [15:05] <yhyh> my minecraft wont download my server
#625 [15:05] <yhyh> dunno how to fix
#626 [15:05] <brock> i don't have anything on that, my mojang screen gets stuck and stops on not responding
#627 [15:05] <Greymagic27> yhyh, Hi. What do you mean by won't download your server?
#628 [15:05] <Greymagic27> ??> brock av/adwcleaner
#629 [15:05] <Mightyena> brock: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#630 [15:05] <Mightyena> brock: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#631 [15:06] * yhyh [webchat@cpc152895-derb18-2-0-cust217.8-3.cable.virginm.net] has quit. (Client Quit)
#632 [15:06] <Greymagic27> jon, What does it say when you try to login?
#633 [15:06] <jon> invalid email password and migrate to mojang
#634 [15:06] * brock [webchat@cpe-24-31-178-221.columbus.res.rr.com] has quit. (Quit: webchat.esper.net)
#635 [15:07] <Greymagic27> jon, Let's make sure nothing on your PC is causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#636 [15:07] <Greymagic27> ??> jon tools/hjt
#637 [15:07] <Mightyena> jon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#638 [15:07] <Mightyena> jon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#639 [15:11] * taliburt [webchat@pool-100-15-228-153.washdc.fios.verizon.net] has joined #minecrafthelp
#640 [15:12] <taliburt> Hello. Im trying to join a friends server and when she tries to whitelist me my name doesnt exist. They mentioned I need a mojang account but I log into minecraft using my microsoft account. Any ideas?
#641 [15:13] <Greymagic27> taliburt, Hey. What edition of minecraft are you playing?
#642 [15:13] <taliburt> Windows 10
#643 [15:13] * Timewaster8 [webchat@ip68-96-228-220.lv.lv.cox.net] has joined #minecrafthelp
#644 [15:14] <Greymagic27> taliburt, Ah. By the sounds of it your friends server is a java edition one, meaning you need to buy and then download java edition to play
#645 [15:14] <Timewaster8> If I remember my username and password, is there a way to log in to my account?
#646 [15:15] <Timewaster8> Because I migrated my account to Mojang and now it wants my email, but I don-t remember the email I used.
#647 [15:15] * taliburt [webchat@pool-100-15-228-153.washdc.fios.verizon.net] has quit. (Client Quit)
#648 [15:15] <Greymagic27> Timewaster8, Hey. See if this helps at all:
#649 [15:15] <Greymagic27> ??> Timewaster8 account/reset-email
#650 [15:15] <Mightyena> Timewaster8: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#651 [15:15] <jon> Mightyena
#652 [15:16] <jon> Mightyena https://paste.ubuntu.com/p/yMPJKRjxgD/
#653 [15:16] <Greymagic27> jon, There are three steps I'd like you to follow.
#654 [15:16] <Greymagic27> ??> jon av/mcafee/uninstall
#655 [15:16] <Mightyena> jon: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#656 [15:16] <Greymagic27> ??> jon av/adwcleaner
#657 [15:16] <Mightyena> jon: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#658 [15:16] <Mightyena> jon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#659 [15:16] <Greymagic27> jon, And uninstall avast secureline
#660 [15:18] <Timewaster8> That link you sent me requires an email, which I do not have.
#661 [15:18] <Timewaster8> I only know my username.
#662 [15:18] <Greymagic27> Timewaster8, In that case you'll need to email mojang and ask them to reset your email for you. When emailing, provide as much information as possible
#663 [15:18] <Greymagic27> ??> Timewaster8 account/send-email
#664 [15:18] <Mightyena> Timewaster8: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#665 [15:18] <Mightyena> Timewaster8: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#666 [15:19] <Timewaster8> Thanks!
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#668 [15:20] * Wotojczak [webchat@rev-194-146-248-70.ethnet.com.pl] has joined #minecrafthelp
#669 [15:20] <Wotojczak> Hello
#670 [15:21] <Greymagic27> Wotojczak, Hey. How can we help?
#671 [15:21] <Wotojczak> I have a problem with logging in
#672 [15:21] * WiseO [webchat@pool-71-174-120-130.bstnma.fios.verizon.net] has joined #minecrafthelp
#673 [15:21] <Greymagic27> Wotojczak, What's the problem?
#674 [15:21] <Wotojczak> I need to answer 3 questions to verify my account
#675 [15:21] <Wotojczak> but i dont remember them
#676 [15:22] <Wotojczak> and when i want to send the mail to reset my questions
#677 [15:22] <Wotojczak> it doesnt show up
#678 [15:22] <jon> Mightyena will this fix the problem
#679 [15:22] <Greymagic27> Wotojczak, Have you emailed mojang about resetting your questions?
#680 [15:22] <Wotojczak> yes
#681 [15:22] <Greymagic27> jon, Yes. Follow all 3 steps.
#682 [15:22] <jon> ok
#683 [15:22] <Wotojczak> and they didn't respond
#684 [15:22] <Greymagic27> Wotojczak, That's perfect. Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#685 [15:22] <jon> thank u
#686 [15:23] <Greymagic27> jon, You're welcome :)
#687 [15:23] <WiseO> Have been using Microsoft login on iOS and now want to play with same account on PC but my email and login don’t work
#688 [15:23] * blopvis [webchat@83-85-241-80.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#689 [15:23] <Greymagic27> WiseO, Hi. Have you got bedrock edition on your PC or java edition?
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#691 [15:24] <WiseO> Neither yet, I’m trying to login to the my.minecraft.net to download
#692 [15:24] <Greymagic27> WiseO, minecraft.net is for java edition, meaning you'll need to sign up for a mojang account
#693 [15:24] <Greymagic27> The version you were playing on Ios can be found on the bedrock store and is called 'minecraft windows 10 edition'
#694 [15:25] * Dutchman [webchat@65-129-27-62.bois.qwest.net] has quit. (Quit: webchat.esper.net)
#695 [15:25] <WiseO> oh ... so I should download the PC version first then login to that with my Microsoft login?
#696 [15:25] * Lord_of_Life_ [~Lord@77.28.123.58] has joined #minecrafthelp
#697 [15:26] <WiseO> thank you!
#698 [15:26] <Greymagic27> WiseO, Which one are you calling the PC version? :P
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#701 [15:27] <WiseO> whichever one I need to download to play on my PC
#702 [15:27] <WiseO> WINDOWS 10Edition?
#703 [15:27] <Greymagic27> WiseO, There are two you can download on your PC. One is java edition, and the other bedrock edition (windows 10 edition). If you want the one that you played on IOS, then it's the windows 10 edition you want
#704 [15:28] <WiseO> great I’ll try that
#705 [15:29] * Rachel [webchat@host81-140-169-129.range81-140.btcentralplus.com] has joined #minecrafthelp
#706 [15:29] <Rachel> well then
#707 [15:29] <Greymagic27> Rachel, Hello! What's the issue?
#708 [15:30] <Rachel> nearly a year or 2 ago my account was hacked. Iv'e recently been wanting to play minecraft with my friends but i cannot since my log in info has been changed, I was nearly
#709 [15:31] <Rachel> able to recover it until i needed a transaction id
#710 [15:31] <Greymagic27> ??> Rachel account/trans-id
#711 [15:31] <Mightyena> Rachel: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#712 [15:31] <Rachel> i looked all over my emails for it but never found anything similar
#713 [15:31] <Greymagic27> ??> Rachel account/send-email
#714 [15:31] <Mightyena> Rachel: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#715 [15:31] <Mightyena> Rachel: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#716 [15:31] <Rachel> i know what it is i cannot find it
#717 [15:31] <Greymagic27> Rachel, Read here: https://help.mojang.com/customer/portal/articles/361380
#718 [15:31] <Rachel> i know what it is
#719 [15:31] <Rachel> but i cannot find mine
#720 [15:32] <Rachel> what shall i do
#721 [15:32] <Greymagic27> Rachel, Read the URL I sent you to find out how to find it
#722 [15:32] <Rachel> i. dont. have. a. transaction. id!
#723 [15:32] <Rachel> i lost it
#724 [15:33] <Greymagic27> Rachel, If you read the page I linked you, you will see how you can recover it
#725 [15:34] <Rachel> i know, i dont know how i paid
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#728 [15:36] <Greymagic27> Rachel, I'm afraid I can't really help with that bit.
#729 [15:36] <Rachel> great thanks for the help bye
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#732 [15:41] * krishj [webchat@d23-17-42-24.abhsia.telus.net] has joined #minecrafthelp
#733 [15:41] <krishj> i need help to refund ym game
#734 [15:41] <krishj> i need help to refund my game
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#737 [15:45] <gunnar> hey i had an old minecraft account under the email of gunnarnemeth10@gmail.com i accidently made a new account under the same email and then deleted it. Now i cant recover my old minecraft account is they anything i can do to get it back
#738 [15:45] <gunnar> there*
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#740 [15:46] <Tara> Hi, I reset my password and everything but it still says invalid username or password when I'm trying to migrate my account and I'm not sure what to do now
#741 [15:46] * YamiTate13_ [webchat@c-73-88-136-92.hsd1.tn.comcast.net] has joined #minecrafthelp
#742 [15:47] <Tara> ??
#743 [15:48] <YamiTate13_> ok i have bought minecraft had if for 7 months and then all of a sudden all my servers i play on just stop showing up and it just loads forever
#744 [15:50] * Tara [webchat@pool-108-2-117-106.phlapa.fios.verizon.net] has quit. (Client Quit)
#745 [15:51] <YamiTate13_> plz help
#746 [15:52] <gunnar> ok cool great help service
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#750 [15:57] <coachsteve123> when i try to log into the client this message appears Sorry! Make sure you are online and try again
#751 [15:57] <coachsteve123> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username.
#752 [15:57] <liam0> How do i get a refund?
#753 [15:58] <liam0> I accidentally purchased minecraft How can i get a refund?
#754 [15:59] <liam0> #minecrafthelp
#755 [15:59] <mattym> ??> liam0 account/refund
#756 [15:59] <Mightyena> liam0: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#757 [15:59] * Ace [webchat@d27-96-25-6.nap.wideopenwest.com] has joined #minecrafthelp
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#759 [15:59] <Opotamus> hello?
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#763 [16:01] <Guest1103> Hi so im having some issues with connecting to LAN as it just won't show up and I never had this problem until I just recently switched to a Mac
#764 [16:01] <gunnar> um did i get answer for my question??
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#770 [16:08] <Zheimou> Hello, I cant login to my account on web and on launcher but I can log in successfully with my phone. I have tried the things listed on mojangs suggestions to the problem but still can't log in.
#771 [16:09] <carva> i can access my account. I bought the game in 01/11/2013 and it says that I need to buy the game again
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#773 [16:10] * aaaaaaaaa [webchat@200-236-251-25.dynamic.desktop.com.br] has joined #minecrafthelp
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#777 [16:13] <Bruce> Hello
#778 [16:14] <jon> Mightyena its didnt work
#779 [16:14] <Bruce> i have a question
#780 [16:14] <Bruce> i have a question
#781 [16:14] * Bruce [webchat@cpe-67-249-227-105.twcny.res.rr.com] has left #minecrafthelp
#782 [16:15] <jon> it has worked
#783 [16:17] <jon> Mightyena what you told me to do it didnt work at all
#784 [16:18] * JJ [webchat@cpe-75-80-32-177.san.res.rr.com] has joined #minecrafthelp
#785 [16:18] <JJ> Hello
#786 [16:18] <jon> hi
#787 [16:19] <JJ> I just want to find out if my minecraft is using the built in graphics on the cpu or my actuallly gpu
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#790 [16:21] <jon> i believe its gpu tbh mate
#791 [16:22] <JJ> Because
#792 [16:22] <JJ> I used to have a gtx 660 and now upgrageded to rx 570. my 660 ran better :.
#793 [16:22] <JJ> :/
#794 [16:23] <jon> Minecraft is a very CPU-reliant game. Graphics cards do not have an overwhelming affect on performance in Vanilla Minecraft as much as CPU and RAM will. If for example you install shader mods, then more of the GPU will be used
#795 [16:24] <JJ> okok
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#799 [16:25] <jon> if you give it more ram your game can run alot better
#800 [16:25] <JJ> I have 16 ram
#801 [16:25] * Capfan67 is now known as Guest42438
#802 [16:25] <jon> give it 8gb
#803 [16:25] <JJ> 16 gb how much should i put on what is command in the jvm argument
#804 [16:25] <JJ> aight
#805 [16:26] <carva> Hi, i can't access my account. I bought the game in 01/11/2013 and it says that I need to buy the game
#806 [16:26] <jon> cause it has a standerd of 2gb
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#811 [16:27] <CeeJay> it wont let me log into my account after just creating it
#812 [16:28] <jon> ceejay i have the same problem
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#814 [16:28] <jon> i been told what to do already but hasnt worked
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#816 [16:29] <CeeJay> could be a bug or problem with the server
#817 [16:30] * Guest91597 is now known as urielsalis
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#819 [16:30] <jon> ive been trying for past 20 mins aswell
#820 [16:30] <erc> i bought the code and went to redeem it and all it says is placing order
#821 [16:32] <CeeJay> ive got the game already and just had to create an account, did that but wont let me log into it
#822 [16:33] <jon> ive just bought it today and it wont let me sign in
#823 [16:33] <erc> same
#824 [16:33] <jon> sept from on mojang website
#825 [16:42] * J4AN [webchat@46.7.227.16] has joined #minecrafthelp
#826 [16:43] <J4AN> Hello, i cant remember the email or password i used to create my minecraft account over 10 years ago. i only remember the nickname, is there any way of getting my account back?
#827 [16:45] * Aiden [webchat@76.211.72.7] has joined #minecrafthelp
#828 [16:46] <Aiden> Hey, I'm am unable to get into my account. I used to play back in the 2015ish times and am unsure of my account information. Is there anything to get into my account again?
#829 [16:48] * dyestuffs [~megmeg@1.10.179.215] has joined #minecrafthelp
#830 [16:48] <Aiden> Pussys
#831 [16:48] <Absol> Aiden: Please keep it civil
#832 [16:49] <Aiden> Dick
#833 [16:49] * Absol kicked Aiden from #minecrafthelp (Reason: iden :Keep it civilized, you are just a human being)
#834 [16:49] * tjh [webchat@208.185.35.80.IPYX-111854-ZYO.zip.zayo.com] has joined #minecrafthelp
#835 [16:50] <tjh> Hi I need help connecting to an xbox realm from Minecraft java
#836 [16:50] * tjh [webchat@208.185.35.80.IPYX-111854-ZYO.zip.zayo.com] has quit. (Client Quit)
#837 [16:51] <J4AN> how does this system work? is my question going to be answered?
#838 [16:55] * daph [webchat@atoulouse-152-1-25-123.w82-125.abo.wanadoo.fr] has joined #minecrafthelp
#839 [16:56] * ooOOJavaOOoo [webchat@cpe-66-91-234-113.hawaii.res.rr.com] has joined #minecrafthelp
#840 [16:56] <ooOOJavaOOoo> My account seems to have been migrated by someone else and I cannot access the account I paid for
#841 [16:57] * jeivY [webchat@190.155.145.0] has joined #minecrafthelp
#842 [16:58] <J4AN> is Absol a bot or no
#843 [16:59] <J4AN> Absol suck my foreskin
#844 [17:00] <J4AN> penis
#845 [17:00] <Absol> J4AN: Please keep it civil
#846 [17:00] <J4AN> yeah bot
#847 [17:00] <J4AN> useless customer support
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#849 [17:00] <jeivY> I just installed minecraft in my new laptop but when I press play and the 1.14.4 files start downloading it says "Failed to download file.
#850 [17:00] <jeivY> Name: patchy-1.1.jar"
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#854 [17:06] <ooOOJavaOOoo> "We’ve just migrated your Minecraft account into a Mojang account. If you requested this, well done! You don’t need to do anything else."
#855 [17:06] <ooOOJavaOOoo> However I cannot use my account
#856 [17:07] * Dutchman [webchat@65-129-27-62.bois.qwest.net] has joined #minecrafthelp
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#858 [17:07] <ooOOJavaOOoo> Absol Andrio Espercorn GreyBot GreyVulpine Kealper
#859 [17:08] <ooOOJavaOOoo> Lord_Ralex Lutzee Mightyena Morrolan urielsalis Wug
#860 [17:08] <Dutchman> did anyone get my messages from earlier? the page refreshed and I lost them
#861 [17:09] <ooOOJavaOOoo> not 100% sure anyone is even monitoring this channel other than people who need help hoping for a response lol
#862 [17:09] <Dutchman> was concerning freaky spawns on my main account, realm, and new server
#863 [17:09] * ryan8 [webchat@c-73-184-245-110.hsd1.ga.comcast.net] has joined #minecrafthelp
#864 [17:10] <Dutchman> yes, lol, I'd waited patiently for quite awhile
#865 [17:10] <ryan8> lol sorry
#866 [17:10] <ryan8> so i need help
#867 [17:10] * chris [webchat@99-98-101-216.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#868 [17:10] <ryan8> hey
#869 [17:11] * chris [webchat@99-98-101-216.lightspeed.tukrga.sbcglobal.net] has quit. (Client Quit)
#870 [17:11] <ryan8> heyyyyyyyyy
#871 [17:11] <ryan8> come on
#872 [17:11] <ryan8> just need some help
#873 [17:11] <ryan8> plssssss
#874 [17:11] <Dutchman> anyone else get stranger spawns, ie; 20+ creepers in the air above them that explode on impact, spawning lava above your builds, or 20+ siverfish in your mines when you havent even mined a block?
#875 [17:12] <ryan8> comeon
#876 [17:12] <ryan8> plssssssssssss
#877 [17:14] * FastAsBrody [webchat@host58-97-dynamic.42-79-r.retail.telecomitalia.it] has joined #minecrafthelp
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#879 [17:15] <FastAsBrody> Hi I can't get into my launcher, it tells me this: "Use the e-mail address if the account was created after November 2012 or if you have migrated, otherwise use the username"
#880 [17:15] <ryan8> hey
#881 [17:16] <FastAsBrody> hello
#882 [17:16] <FastAsBrody> Hi I can't get into my launcher, it tells me this: "Use the e-mail address if the account was created after November 2012 or if you have migrated, otherwise use the username"
#883 [17:16] <ryan8> its ok they take a while
#884 [17:17] <ryan8> i ned help with a beta problem i payed for the game yet they still give me beta
#885 [17:17] <FastAsBrody> Aren't you an admin?
#886 [17:17] <FastAsBrody> okay lol
#887 [17:17] <ryan8> naw
#888 [17:17] <FastAsBrody> 39/5000
#889 [17:17] <FastAsBrody> But when does someone come to help us?
#890 [17:17] <ryan8> idk who is and its really annoying i can just call someone
#891 [17:18] <ryan8> idek
#892 [17:18] <ryan8> i would like to know
#893 [17:18] <FastAsBrody> Sorry if I don't understand English well but I'm Italian
#894 [17:18] <ooOOJavaOOoo> mojang uses an all volunteer support base and is currently serving people from june 18th, you are in queue
#895 [17:19] <FastAsBrody> xDDDDDDDDD
#896 [17:19] <ryan8> whattttt how long do i have to wait
#897 [17:19] <FastAsBrody> I know that we should go directly to this point xD
#898 [17:19] <ooOOJavaOOoo> ive been waiting for 10 days with the intent is should take another 25 days before im near the top of the list based on their website
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#900 [17:21] <FastAsBrody> maybe you can help me solve my problem?
#901 [17:21] <FastAsBrody> I can't get into my launcher, it tells me this: "Use the e-mail address if the account was created after November 2012 or if you have migrated, otherwise use the username"
#902 [17:21] <FastAsBrody> help please
#903 [17:22] <ooOOJavaOOoo> do you know your login for the old account?
#904 [17:22] <ooOOJavaOOoo> https://account.mojang.com/migrate
#905 [17:22] <ooOOJavaOOoo> try to import your account
#906 [17:22] <ooOOJavaOOoo> otherwise we are here for the same issue
#907 [17:24] <FastAsBrody> thanks for the help I see how to do, I'm still in chat
#908 [17:35] * vic5 [webchat@137-025-077-003.res.spectrum.com] has joined #minecrafthelp
#909 [17:36] <vic5> hello?
#910 [17:41] * FastAsBrody [webchat@host58-97-dynamic.42-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#911 [17:43] * rob8 [webchat@768b9a9.lockharding.com] has joined #minecrafthelp
#912 [17:44] <ooOOJavaOOoo> Absol Andrio Espercorn GreyBot GreyVulpine Kealper Lord_Ralex Lutzee Mightyena Morrolan urielsalis Wug my account has been stolen, please help
#913 [17:44] <ooOOJavaOOoo> thgilfodrol webrosc
#914 [17:45] <rob8> hello i'm having trouble logging into my account even though i changed the password and i know what it is
#915 [17:45] <rob8> what is this chat lol
#916 [17:45] <ooOOJavaOOoo> old irc chat with no one responding
#917 [17:45] <ooOOJavaOOoo> says it could take hours to get a response here
#918 [17:45] <rob8> so what should i do lol
#919 [17:45] <ooOOJavaOOoo> and my ticket is in queue expected response is about 25 more days
#920 [17:46] <rob8> yikes
#921 [17:46] <rob8> i sent a ticket on august 5th
#922 [17:46] <ooOOJavaOOoo> i sent my on august 9th you got a better chance lol
#923 [17:46] <rob8> it's been 2 weeks lol
#924 [17:46] <ooOOJavaOOoo> says they backlogged serving tickets from june 18th
#925 [17:47] <rob8> wowwwwwww
#926 [17:47] <rob8> i can't log in at all :(
#927 [17:47] <ooOOJavaOOoo> me either
#928 [17:47] <ooOOJavaOOoo> pretty sweet paid options here
#929 [17:47] <ooOOJavaOOoo> their support is all volunteers
#930 [17:47] <rob8> it's so sad cause like, it shouldn't be hard to get me into my account
#931 [17:47] <rob8> at this point mojang should be successful enough to hire some good customer support
#932 [17:48] <ooOOJavaOOoo> they have a twitter account too @mojangsupport
#933 [17:48] <rob8> does that respond much?
#934 [17:48] <ooOOJavaOOoo> havent heard back on twitter, here or my ticket yet though
#935 [17:49] <rob8> what a mess
#936 [17:50] * Writtentoast [webchat@ip24-254-223-14.hr.hr.cox.net] has joined #minecrafthelp
#937 [17:50] <ooOOJavaOOoo> ima just leave this open for the rest of the day and see if anyone gets back to me here
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#942 [17:58] <bwd8> Hey! I need some help :/ Everytime i try to load up my minecraft, the launcher never fully launchs the game and it gets stuck and frozen. I then try to run in "compatibility mode, windows 8 version" and the same thing happens.
#943 [17:58] <bwd8> Ive tried updating my graphics driver, reinstalled the game, and updated windows, and nothing seems to work.
#944 [18:00] * agustinicb456 [webchat@pc-197-5-83-200.cm.vtr.net] has joined #minecrafthelp
#945 [18:00] <agustinicb456> hi
#946 [18:01] <agustinicb456> I need help with my account, rather a refund, what should I do?
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#948 [18:02] * Noky [webchat@ip-178-202-55-40.hsi09.unitymediagroup.de] has joined #minecrafthelp
#949 [18:02] <agustinicb456> hi
#950 [18:02] <Noky> hello
#951 [18:03] <agustinicb456> do you need help?
#952 [18:03] * Brew [webchat@cpe-184-59-39-165.wi.res.rr.com] has joined #minecrafthelp
#953 [18:03] <Noky> i got i big problem
#954 [18:03] <agustinicb456> me too
#955 [18:03] <Noky> i would love to get in my old mc acc but dont have the email password or the acc password
#956 [18:03] <agustinicb456> i need a refund
#957 [18:04] <agustinicb456> minecraft doesn't run on my pc
#958 [18:05] <Brew> Noky i have the same problem
#959 [18:05] <Noky> rlly ?
#960 [18:05] <Noky> my account is like 8-9 years old
#961 [18:05] <Brew> same lol
#962 [18:05] <Noky> i wish i got it back so bad
#963 [18:05] <Brew> I know my user name
#964 [18:05] <Noky> i cant confirm that i bought it i was a kid back then
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#966 [18:06] <Noky> i check and my old name is on a nother account
#967 [18:06] <Brew> great
#968 [18:06] <Brew> my parents bought mine back when
#969 [18:06] <Noky> *checked
#970 [18:06] <ooOOJavaOOoo> if your parents bought it get the transaction id from them in their email
#971 [18:06] <Brew> I dont think they have one from 2012
#972 [18:06] <Noky> nope it was with a paysafecard
#973 [18:06] <agustinicb456> 我需要幫助
#974 [18:06] <Noky> https://de.namemc.com/
#975 [18:07] <Noky> you can check your name here
#976 [18:07] <agustinicb456> 我的手機沒有在我的電腦上運行
#977 [18:07] <Noky> found out my name is taken now
#978 [18:07] * agustinicb456 [webchat@pc-197-5-83-200.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#979 [18:07] <Brew> Well thankfully mine is the same skin
#980 [18:08] <Noky> lucky you
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#983 [18:41] * Colefrank [webchat@173-81-176-49.porycmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#984 [18:42] <Colefrank> I bought an account back in 2012 and recently tried to migrate the account over to the new system but it wont accept my information. The old email is no longer available so I can't do "forgot password" or anything like that. How do I go about getting that account back?
#985 [18:44] * Blacknerd [webchat@104.237.80.41] has joined #minecrafthelp
#986 [18:45] <Blacknerd> The minecraft launcher doesnt recognize my account. The website on my computer doesnt go to past the login page and doesnt give me a failed password message.
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#990 [18:50] <julian0> hello
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#992 [18:51] <kale_o> when i launch minecraft and it download minecraft tells me there is and eror The process cannot access the file because it is being used by another process.
#993 [18:52] <kale_o> what should i do
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#995 [18:57] <Cheezy> Hello!
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#1001 [19:02] <snappleking> hello
#1002 [19:02] <snappleking> hello
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#1004 [19:03] * datalinklayer [webchat@d75-152-117-150.abhsia.telus.net] has joined #minecrafthelp
#1005 [19:04] <datalinklayer> hello
#1006 [19:04] * Scary [webchat@d54C2DD37.access.telenet.be] has joined #minecrafthelp
#1007 [19:04] * gokusuper4 [webchat@host-181-199-45-71.ecua.net.ec] has joined #minecrafthelp
#1008 [19:04] <gokusuper4> Hi
#1009 [19:04] <Scary> Hey
#1010 [19:04] <Scary> I feel scammed :d
#1011 [19:05] <datalinklayer> can i get my account migrated?
#1012 [19:05] <datalinklayer> i have a ticekt open but its been open for a month
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#1014 [19:05] <gokusuper4> i have a trouble when I try to change my account email
#1015 [19:12] <jon> can i get help
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#1017 [19:19] * sean [webchat@cpe-24-198-148-111.maine.res.rr.com] has joined #minecrafthelp
#1018 [19:20] <gokusuper4> well i go to settings in my account mojang
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#1020 [19:23] <gokusuper4> i try change email but "Error! Request denied
#1021 [19:33] * goalster [webchat@136.61.223.13] has joined #minecrafthelp
#1022 [19:33] <goalster> I dont remember the email to my old minecraft account so I can't merge it
#1023 [19:40] * Feliks [webchat@p5DC5C3FD.dip0.t-ipconnect.de] has joined #minecrafthelp
#1024 [19:40] <Feliks> Hello
#1025 [19:40] <goalster> help me please
#1026 [19:41] <Feliks> Im dont recieve an reset passwort email
#1027 [19:41] <Feliks> uhm
#1028 [19:41] * JustNick [webchat@64-217-157-145.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#1029 [19:42] <Feliks> Hey
#1030 [19:42] <JustNick> Hey
#1031 [19:42] <Feliks> Can i help you ?
#1032 [19:43] <JustNick> We've been trying to get this account squared away. Tried reseting the password, but it doesn't recognize it.
#1033 [19:43] <JustNick> Can play on the iPad but not on the computer.
#1034 [19:44] <Feliks> Do you remember your password ?
#1035 [19:44] <JustNick> The account is about 1 year old.
#1036 [19:44] <JustNick> Yes, the password works on the iPad.
#1037 [19:45] <Feliks> Would you allow me to try logging into your account?
#1038 [19:45] <JustNick> Probably shouldn't do that. Sorry.
#1039 [19:46] <goalster> Hey, my issue is to merge my accounts I need the email for my old minecraft account but I guess I dont know the email
#1040 [19:46] <Feliks> How many accounts do you got ?
#1041 [19:47] <goalster> my old one and my new mojang account I think
#1042 [19:48] <Feliks> Can I ask for your account info please, so I can verify its yours ?
#1043 [19:48] <goalster> the username is goalster
#1044 [19:49] <goalster> i dont know the email
#1045 [19:49] <goalster> for the old minecraft account
#1046 [19:49] <Feliks> Do you remember your password ?
#1047 [19:49] <goalster> yes
#1048 [19:49] <Feliks> Ok
#1049 [19:49] <goalster> i probably shouldnt give that out though
#1050 [19:50] <GreyVulpine> Feliks - Don't ask for people's account information here
#1051 [19:50] <Feliks> Im not asking yet
#1052 [19:50] <GreyVulpine> I will ban you for it
#1053 [19:50] <goalster> wow
#1054 [19:50] <Feliks> Ive been here last year and actually helped people
#1055 [19:50] <GreyVulpine> Uh-huh, no you haven't
#1056 [19:50] <Feliks> lol
#1057 [19:50] <Feliks> Yes ive bee
#1058 [19:50] <Feliks> n
#1059 [19:51] * Soprax56 [webchat@163.205.31.93.rev.sfr.net] has joined #minecrafthelp
#1060 [19:51] <GreyVulpine> Only warning, don't ask for people's account information here, 'for verification'\
#1061 [19:51] <Soprax56> Hello
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#1064 [19:52] <JustNick> Why is there a difference in playing on the iPad vs the computer?
#1065 [19:52] <GreyVulpine> Different codebase, different versions of minecraft
#1066 [19:52] <JustNick> Can you use that same account for both?
#1067 [19:53] <GreyVulpine> No
#1068 [19:53] <Soprax56> I can't connect myself to Minecraft because i've forgot my password but i don't have access anymore to my e-mail which was used for register my account
#1069 [19:53] <JustNick> Ah, so can I make another account with the same e-mail address?
#1070 [19:53] <GreyVulpine> JustNick - Sure
#1071 [19:54] <JustNick> Do I have to buy it again?
#1072 [19:54] <GreyVulpine> Soprax56 - For account issues, file a support ticket through : https://help.mojang.com/customer/portal/emails/new
#1073 [19:54] <GreyVulpine> JustNick - yes
#1074 [19:54] * leonsuper6 [webchat@c-73-64-98-35.hsd1.pa.comcast.net] has joined #minecrafthelp
#1075 [19:54] <Soprax56> Thank you
#1076 [19:55] <leonsuper6> Hello, I forgot my security question answers and when i click to have an email sent to reset them I dont receive one.
#1077 [19:55] <GreyVulpine> For account issues, file a support ticket through : https://help.mojang.com/customer/portal/emails/new
#1078 [19:55] <leonsuper6> I did. Multiple times over the last 2 months.
#1079 [19:56] <GreyVulpine> All we can say is to wait for them to respond
#1080 [19:57] <leonsuper6> This is so annoying. I've gone through all the places i can and all i get is to wait.. It's been like this for months and nothing works.
#1081 [19:57] <leonsuper6> Thanks anyway...
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#1084 [20:06] <boomerhart> hello
#1085 [20:07] <JustNick> Went to buy the Java Edition and it didn't recognize my password.
#1086 [20:08] <boomerhart> I tried to launch minecraft, but it will only let me play the demo mode even though I own an account.
#1087 [20:09] * Colefrank [webchat@173-81-176-49.porycmtk01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
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#1089 [20:23] <a_shiny_shrub> Hello All,
#1090 [20:24] <a_shiny_shrub> my problem is this. i have recently purchased java edition and i keep getting an error when trying to start minecraft.
#1091 [20:25] <a_shiny_shrub> The error reads "The game crashed whilst initializing game
#1092 [20:25] <a_shiny_shrub> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1093 [20:26] <a_shiny_shrub> what should i do?
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#1098 [20:34] <Blake> Hello,
#1099 [20:34] <Thomas_> Hey, I can’t migrate my minecraft account because I can’t remember my email
#1100 [20:34] <GreyVulpine> For account issues, file a support ticket through : https://help.mojang.com/customer/portal/emails/new
#1101 [20:34] <Sobesters> HI can someone try and help me with a problem im having
#1102 [20:35] <Blake> I have not logged into my Minecraft account for about 4 years and my old email no longer exists. I need help accessing my account.
#1103 [20:35] <GreyVulpine> For account issues, file a support ticket through : https://help.mojang.com/customer/portal/emails/new
#1104 [20:35] <Thomas_> Same!
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#1108 [20:38] <Sobesters> My world on xbox one edition disappeared i never deleted it
#1109 [20:40] <avenger> hello, I had to send to fix my laptop so Minecraft dissapear, I need to know how can installed again, the store don't let me to use my code again
#1110 [20:40] * gammie78 [webchat@d172-219-180-32.abhsia.telus.net] has joined #minecrafthelp
#1111 [20:41] <gammie78> my Minecraft java edition simply isn't workimg anymore
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#1114 [21:15] <RGAwolf> my minecraft launcher for some reaseon wont launch and gives me the error "unable to start minecraft runtime enviornment. this is most likely cause by corruption. please try to reinstall minecraft" why is this
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#1123 [21:47] <RGAwolf> i got a question would anyone happen to know how to fix the minecraft error of "unable to start minecraft runtime enviornment. this is most likely cause by corruption. please try to reinstall minecraft" i had recently uninstalled vinilla minecraft and after reinstalling it i had gotten the error i just listed this was when i attempted to launch th
#1124 [21:47] <RGAwolf> e minecraft Launcher
#1125 [21:47] * laylylima [webchat@152-250-132-35.user.vivozap.com.br] has joined #minecrafthelp
#1126 [21:48] <laylylima> como faço para estornar a compra de um jogo?
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#1130 [22:07] <JackshaftDrivenRootsBlower> Hello, is it a common problem for people for people who bought Minecraft a few years ago to be asked to buy the game a second time after they migrate to their new Mojang account?
#1131 [22:10] * dalton19 [webchat@50-24-35-88.bcstcmta01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1132 [22:10] <dalton19> so I need help
#1133 [22:11] <dalton19> tried to log into my old account and went through all of the steps and all it did was reset me to demo mode
#1134 [22:12] * JustNick [webchat@64-217-157-145.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1135 [22:12] <dalton19> hello
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#1137 [22:17] * ooOOJavaOOoo [webchat@cpe-66-91-234-113.hawaii.res.rr.com] has joined #minecrafthelp
#1138 [22:17] <ooOOJavaOOoo> great i got disconnected and now i'll never know if mojangsupport responded
#1139 [22:19] <ooOOJavaOOoo> anyone available to assist?
#1140 [22:19] <ooOOJavaOOoo> my account was stolen, i have my transaction id
#1141 [22:23] * Mike2 [webchat@n49-198-168-255.mrk1.qld.optusnet.com.au] has joined #minecrafthelp
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#1143 [22:24] <mattym> ??> ooOOJavaOOoo account/send-email
#1144 [22:24] <Mightyena> ooOOJavaOOoo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1145 [22:24] <Mightyena> ooOOJavaOOoo: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1146 [22:27] * avenger [webchat@customer-189-216-188-96.cablevision.net.mx] has quit. (Quit: webchat.esper.net)
#1147 [22:28] <ooOOJavaOOoo> Mightyena I know all of this. It seems really terrible that I will be waiting for 2 more months before I can use the account i paid for..
#1148 [22:28] <ooOOJavaOOoo> I have emailed them already and have a ticket with the transaction id in it
#1149 [22:28] * Cave_Czar [webchat@c-73-25-145-237.hsd1.wa.comcast.net] has joined #minecrafthelp
#1150 [22:29] <ooOOJavaOOoo> however i paid for a realm for 6 months and now i can't log in
#1151 [22:29] <mattym> ooOOJavaOOoo, Then wait for them to contact you again.
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#1153 [22:29] * CHAMPIONBOMBER [webchat@162.211.39.113] has joined #minecrafthelp
#1154 [22:29] <jon> Mightyena hi
#1155 [22:29] <CHAMPIONBOMBER> hello?
#1156 [22:30] <CHAMPIONBOMBER> i cant play minecraft
#1157 [22:30] <CHAMPIONBOMBER> it wont log me in
#1158 [22:30] <CHAMPIONBOMBER> i waited 2 hrs and still wouldnt let me in
#1159 [22:30] <CHAMPIONBOMBER> i even reset my passowrd 5 times
#1160 [22:31] * knox [webchat@cpe-101-181-69-20.vb03.vic.asp.telstra.net] has joined #minecrafthelp
#1161 [22:31] <ooOOJavaOOoo> Mightyena so my account is stolen, i've purchased 6 months of realm time and i have to wait 2 months to play?
#1162 [22:31] <CHAMPIONBOMBER> idk
#1163 [22:31] <CHAMPIONBOMBER> i am trying to be able to log in
#1164 [22:31] <ooOOJavaOOoo> please confirm
#1165 [22:31] * sean [webchat@cpe-24-198-148-111.maine.res.rr.com] has joined #minecrafthelp
#1166 [22:31] <CHAMPIONBOMBER> confirm?
#1167 [22:32] <sean> unable to save download issue and i dont have byte fence
#1168 [22:32] <CHAMPIONBOMBER> bro it wont let me long in
#1169 [22:32] <CHAMPIONBOMBER> i waited 2 hrs and still wouldnt let me
#1170 [22:33] <sean> try changing password or something?
#1171 [22:33] <sean> i cant even play the game
#1172 [22:33] <CHAMPIONBOMBER> niether can i
#1173 [22:33] <mattym> ooOOJavaOOoo, If thats how long it takes them to get to your support ticket, then yes.
#1174 [22:33] <mattym> CHAMPIONBOMBER, What exactly happens when you try to log in?
#1175 [22:33] <mattym> ??> sean error/download
#1176 [22:33] <Mightyena> sean: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1177 [22:33] * Ursaktamig [webchat@65-130-177-52.slkc.qwest.net] has quit. (Quit: webchat.esper.net)
#1178 [22:33] <CHAMPIONBOMBER> it says incorrect password
#1179 [22:33] <sean> thanks
#1180 [22:34] <mattym> CHAMPIONBOMBER, Is that what its saying on the website or on the launcher?
#1181 [22:34] <CHAMPIONBOMBER> and i wated 2 hrs tried again and the same thing happend
#1182 [22:34] <CHAMPIONBOMBER> launcher
#1183 [22:34] <ooOOJavaOOoo> mattym you are recognized as an admin, just a user in this channel
#1184 [22:34] <ooOOJavaOOoo> you are not*
#1185 [22:35] <mattym> CHAMPIONBOMBER, What does it say if you try on the website?
#1186 [22:35] <CHAMPIONBOMBER> it says nothing
#1187 [22:35] * sean [webchat@cpe-24-198-148-111.maine.res.rr.com] has quit. (Client Quit)
#1188 [22:35] <CHAMPIONBOMBER> absolutly nothing
#1189 [22:35] <CHAMPIONBOMBER> it just dosent log in
#1190 [22:35] <mattym> ooOOJavaOOoo, One, it doesn't matter, two check again.
#1191 [22:35] <ooOOJavaOOoo> you just got the +
#1192 [22:35] <ooOOJavaOOoo> and it does matter, i need someone to help since i paid for gametime and im not getting it
#1193 [22:36] * knox [webchat@cpe-101-181-69-20.vb03.vic.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#1194 [22:36] <ooOOJavaOOoo> if i only get 4 of my 6 purchased months mojang owes me
#1195 [22:36] <CHAMPIONBOMBER> i cant even play the game
#1196 [22:37] <mattym> ooOOJavaOOoo, Realms are a server, you can have other people use them.
#1197 [22:37] <CHAMPIONBOMBER> i even resarted my server
#1198 [22:37] <mattym> CHAMPIONBOMBER, There is no error message or anything when you try on the site?
#1199 [22:37] <CHAMPIONBOMBER> i mean pc
#1200 [22:37] <CHAMPIONBOMBER> yea
#1201 [22:37] <CHAMPIONBOMBER> it just says nothing
#1202 [22:37] <mattym> ??> CHAMPIONBOMBER tools/hjt
#1203 [22:37] <Mightyena> CHAMPIONBOMBER: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1204 [22:37] <Mightyena> CHAMPIONBOMBER: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1205 [22:38] <CHAMPIONBOMBER> ?
#1206 [22:38] * Richard [webchat@c-174-49-204-148.hsd1.pa.comcast.net] has joined #minecrafthelp
#1207 [22:38] * sean [webchat@cpe-24-198-148-111.maine.res.rr.com] has joined #minecrafthelp
#1208 [22:38] <CHAMPIONBOMBER> what do i do with that?
#1209 [22:38] <sean> so for the unable to save download i have uninstalled all the programs on the document that may cause this issue and it is still happening
#1210 [22:38] * Richard is now known as Guest99652
#1211 [22:39] * Sam1AmN0t [webchat@63-230-68-239.clsp.qwest.net] has joined #minecrafthelp
#1212 [22:39] <mattym> sean, Are you sure you double checked on your PC to make sure there werent any installed that you didnt realize?
#1213 [22:39] <mattym> CHAMPIONBOMBER, Follow the instructions Mightyena gave you.
#1214 [22:39] <CHAMPIONBOMBER> ok
#1215 [22:39] <sean> yea when through %appdata% for all programs and got rid of all files
#1216 [22:40] <ooOOJavaOOoo> mattym i didn't pay for the realm so other people could play..
#1217 [22:40] <ooOOJavaOOoo> its for me and my kids
#1218 [22:40] <Guest99652> Hey, I've been having the common issue of the game loading most the way and not responding. I only have Malewarebytes, which should be compatible. Any suggestions?
#1219 [22:40] <CHAMPIONBOMBER> I POSTED IT
#1220 [22:41] <CHAMPIONBOMBER> so what now
#1221 [22:41] <mattym> CHAMPIONBOMBER, We need the url/link to it.
#1222 [22:41] <ooOOJavaOOoo> can you provide a 33% refund so i cant use the service i paid for for the first 2 months?
#1223 [22:41] <mattym> Guest99652, While on the Mojang screen?
#1224 [22:41] <CHAMPIONBOMBER> ok
#1225 [22:41] <CHAMPIONBOMBER> https://paste.ubuntu.com/p/g6xHtms8BQ/
#1226 [22:41] <mattym> ooOOJavaOOoo, You will have to ask Mojang when they get back to you.
#1227 [22:41] <mattym> ??> CHAMPIONBOMBER info/mcleaks
#1228 [22:41] <Mightyena> CHAMPIONBOMBER: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1229 [22:41] <Mightyena> CHAMPIONBOMBER: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1230 [22:41] <Guest99652> yessir
#1231 [22:41] <mattym> ??> CHAMPIONBOMBER win/hosts/edit
#1232 [22:41] <Mightyena> CHAMPIONBOMBER: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1233 [22:41] <Mightyena> CHAMPIONBOMBER: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1234 [22:41] <mattym> ??> Guest99652 av/adwcleaner
#1235 [22:41] <Mightyena> Guest99652: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#1236 [22:41] <Mightyena> Guest99652: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1237 [22:42] <ooOOJavaOOoo> mattym so this isnt mojang?
#1238 [22:42] <mattym> ooOOJavaOOoo, No
#1239 [22:43] <Guest99652> thanks m80
#1240 [22:43] <asdf> !hjt https://paste.ubuntu.com/p/g6xHtms8BQ/
#1241 [22:43] <Absol> asdf: Found: MCLeaks/AltDispenser(Tool, Pirated, Fix: info/mcleaks), Discord(Turn off Discord Overlay, else disable Discord)
#1242 [22:43] * Guest99652 [webchat@c-174-49-204-148.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#1243 [22:44] * ooOOJavaOOoo [webchat@cpe-66-91-234-113.hawaii.res.rr.com] has quit. (Quit: webchat.esper.net)
#1244 [22:44] <CHAMPIONBOMBER> ok i did
#1245 [22:44] <CHAMPIONBOMBER> should i try loging in?
#1246 [22:44] <mattym> CHAMPIONBOMBER, Yes
#1247 [22:44] <CHAMPIONBOMBER> IT WORKED YAY
#1248 [22:44] <CHAMPIONBOMBER> THANK YOU
#1249 [22:44] <sean> i scanned for malware and i have nothing either not sure why i am getting this issue'
#1250 [22:45] <Sam1AmN0t> so im trying to get in my friend's realm and it keeps kicking me out 30 seconds after joining and giving me this message: internal exception java.io.ioexception an existing connection was forcibly closed by the remote host
#1251 [22:45] * Dutchman [webchat@65-129-27-62.bois.qwest.net] has quit. (Quit: webchat.esper.net)
#1252 [22:46] <Sam1AmN0t> can anyone help me out?
#1253 [22:46] * yeeter [webchat@75-43-54-3.lightspeed.okcyok.sbcglobal.net] has joined #minecrafthelp
#1254 [22:46] <mattym> Sam1AmN0t, What antivirus software is installed on your system? And do you have any vpn/proxy software?
#1255 [22:46] <yeeter> Hello
#1256 [22:47] * yeeter [webchat@75-43-54-3.lightspeed.okcyok.sbcglobal.net] has quit. (Client Quit)
#1257 [22:47] <sean> does anyone know a solution for me
#1258 [22:48] <mattym> sean, Even if it found nothing, let it restart for you, if you closed it run it once more.
#1259 [22:48] <mattym> sean, It does some other processes during that. Want to make sure all of that is ruled out.
#1260 [22:48] <sean> so restart pc?
#1261 [22:48] * angelgod90 [webchat@104.156.206.168] has joined #minecrafthelp
#1262 [22:48] <mattym> sean, Restart with the option ADWCleaner gave you.
#1263 [22:49] * pablito [webchat@static-ip-1868591142.cable.net.co] has joined #minecrafthelp
#1264 [22:49] <sean> it didnt give me one cause it found nothing to clean
#1265 [22:49] <mattym> sean, Even if it finds no issues, it should still have an option to fix and restart or something similar.
#1266 [22:50] * sean [webchat@cpe-24-198-148-111.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#1267 [22:51] * Sam1AmN0t [webchat@63-230-68-239.clsp.qwest.net] has quit. (Quit: webchat.esper.net)
#1268 [22:51] * jon [webchat@027af650.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1269 [22:51] <pablito> someone knows speak spanish?
#1270 [22:52] <mattym> pablito, You will need to use a translator.
#1271 [22:52] <pablito> ok
#1272 [22:52] * Gab [webchat@89.242.182.163.pppoe.hay.net] has joined #minecrafthelp
#1273 [22:52] <Gab> I have been trouble shooting Minecraft LAN problems for many days, and still have not been able to find a solution to my supposedly rare problem. Only devices connected to Ethernet can see Minecraft LAN worlds being hosted by other devices that are either connected via Wi-Fi or Ethernet. This means that any device connected to Wi-Fi- is unable to j
#1274 [22:52] <Gab> oin Minecraft LAN worlds hosted on the same network either by selecting multiplayer, or direct connecting. All Firewalls are disabled on every device, and Access Point Isolation is also DISABLED in the router settings, so I have no idea what could possibly be restricting the connecting of Wi-Fi connected devices into Minecraft LAN worlds.
#1275 [22:53] <mattym> Gab, Is your wifi source a modem/router combo?
#1276 [22:53] <mattym> Gab, Or are there additional routers in the network?
#1277 [22:53] <pablito> I haven't played minecraft for many years and I don't remember the email that is registered
#1278 [22:53] <angelgod90> I am having trouble logging into my mine-craft account on the website i put in my email and password and when i click on log in nothing happens. I can never play mine-craft I have been emailing mojang everyday and not once did they email back.
#1279 [22:53] <mattym> pablito, Was it never migrated?
#1280 [22:54] <Gab> mattym, Yes it is a modem/router combination.
#1281 [22:54] <mattym> ??> angelgod90 tools/hjt
#1282 [22:54] <Mightyena> angelgod90: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1283 [22:54] <Mightyena> angelgod90: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1284 [22:55] <mattym> Gab, And there are no other wireless sources?
#1285 [22:55] <pablito> it was never migrated
#1286 [22:56] <mattym> ??> pablito account/send-email
#1287 [22:56] <Mightyena> pablito: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1288 [22:56] <Mightyena> pablito: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1289 [22:56] * CHAMPIONBOMBER [webchat@162.211.39.113] has joined #minecrafthelp
#1290 [22:56] <CHAMPIONBOMBER> hey i am baxk
#1291 [22:56] <CHAMPIONBOMBER> back
#1292 [22:56] <CHAMPIONBOMBER> https://paste.ubuntu.com/p/g6xHtms8BQ/
#1293 [22:56] <CHAMPIONBOMBER> help
#1294 [22:56] <Gab> mattym, No, there are no other wireless sources. It is just one router/modem combo device.
#1295 [22:57] <mattym> CHAMPIONBOMBER, You didnt remove the hosts entries.
#1296 [22:57] <CHAMPIONBOMBER> i close minecraft and it wont let me back in
#1297 [22:57] <CHAMPIONBOMBER> oh
#1298 [22:57] * angelgod90 [webchat@104.156.206.168] has quit. (Quit: webchat.esper.net)
#1299 [22:57] <CHAMPIONBOMBER> how do i do that?
#1300 [22:58] * Gab [webchat@89.242.182.163.pppoe.hay.net] has quit. (Quit: webchat.esper.net)
#1301 [22:58] <CHAMPIONBOMBER> mattym?
#1302 [22:58] <mattym> ??> CHAMPIONBOMBER win/hosts/edit
#1303 [22:58] <Mightyena> CHAMPIONBOMBER: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#1304 [22:58] <Mightyena> CHAMPIONBOMBER: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1305 [22:59] * Gab [webchat@89.242.182.163.pppoe.hay.net] has joined #minecrafthelp
#1306 [22:59] <Gab> matter Sorry, the chat disconnected for some reason. Did you make a reply to my previous statement?
#1307 [22:59] <CHAMPIONBOMBER> ok i hope nothing else happens
#1308 [22:59] <CHAMPIONBOMBER> thank you
#1309 [22:59] * CHAMPIONBOMBER [webchat@162.211.39.113] has quit. (Client Quit)
#1310 [22:59] <Gab> mattym*
#1311 [22:59] <mattym> Gab, Not before you had left.
#1312 [23:00] <mattym> Gab, You should probably check other settings on the router.
#1313 [23:00] <mattym> Gab, If its just the wifi that is not connecting, then it does not sound like something that would be caused by the game or PC sided issues.
#1314 [23:02] <Gab> I do agree with you. It's interesting, because this exact same problem is occurring on two different routers, even though all of the Firewalls and wireless AP isolations are disabled/turned OFF. I will continue to look through the router settings and manual, and hopefully something can miraculously pop-up.
#1315 [23:03] <mattym> Gab, Yeah, unfortunately there are far to many types of routers for use to assist any further. You will need to resort to trial and error.
#1316 [23:04] * Sam1AmN0t [webchat@67-41-79-33.clsp.qwest.net] has joined #minecrafthelp
#1317 [23:06] <Gab> mattym You are a legend for replying. I may be back shortly. God bless you for being so generous in helping so many people.
#1318 [23:07] * Gab [webchat@89.242.182.163.pppoe.hay.net] has quit. (Quit: webchat.esper.net)
#1319 [23:19] * GAb [webchat@89.242.182.163.pppoe.hay.net] has joined #minecrafthelp
#1320 [23:19] * GAb [webchat@89.242.182.163.pppoe.hay.net] has quit. (Client Quit)
#1321 [23:19] * Gab [webchat@89.242.182.163.pppoe.hay.net] has joined #minecrafthelp
#1322 [23:25] * gabrielzzzz [webchat@187.108.219.57] has joined #minecrafthelp
#1323 [23:25] <gabrielzzzz> hello
#1324 [23:25] * asdf [~asdf@67.142.112.88] has quit. (Read error: Connection reset by peer)
#1325 [23:26] * gabrielzzzz [webchat@187.108.219.57] has quit. (Client Quit)
#1326 [23:26] * asdf [~asdf@67.142.112.88] has joined #minecrafthelp
#1327 [23:26] * buffaloninja [webchat@cpe-24-198-148-111.maine.res.rr.com] has joined #minecrafthelp
#1328 [23:27] <buffaloninja> i have tried everything to do with the unable to save download issue and nothing is working
#1329 [23:28] <buffaloninja> hello?
#1330 [23:29] * pablito [webchat@static-ip-1868591142.cable.net.co] has quit. (Quit: webchat.esper.net)
#1331 [23:29] <asdf> ??> buffaloninja tools/hjt
#1332 [23:29] <Mightyena> buffaloninja: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1333 [23:29] <Mightyena> buffaloninja: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1334 [23:32] * buffaloninja [webchat@cpe-24-198-148-111.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#1335 [23:32] * Kenzo [webchat@cpe-101-175-16-167.bpxt-r-037.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#1336 [23:32] <Kenzo> hello
#1337 [23:33] <asdf> hi
#1338 [23:33] <Kenzo> i just wanted to know if there is any method in moving my minecraft world from java to bedrock
#1339 [23:34] <asdf> probably not, is it 1.14.4?
#1340 [23:34] <Kenzo> yep
#1341 [23:35] <asdf> java is always newest, bedrock was the windows 10 version iirc
#1342 [23:35] <Kenzo> ah yea just wanted to use bedrock cuz its more polished
#1343 [23:36] <Kenzo> and seems like a different experience compared to java with the ui and stuff
#1344 [23:36] <asdf> if there was a way to, you would have to wait for bedrock to catch up, I think
#1345 [23:36] <Kenzo> ah ok thanks
#1346 [23:36] <asdf> java beats all else
#1347 [23:36] * Kenzo [webchat@cpe-101-175-16-167.bpxt-r-037.ken.nsw.bigpond.net.au] has quit. (Client Quit)
#1348 [23:40] * minion [webchat@190.103.180.125] has joined #minecrafthelp
#1349 [23:40] <minion> How do I fix IOException thing
#1350 [23:41] <asdf> game crash, or launcher?
#1351 [23:41] <minion> game
#1352 [23:41] <minion> when I join my friends realm 30 seconds later I get kicked out and it says something about IOexception
#1353 [23:42] <asdf> someone else had that issue
#1354 [23:43] <asdf> ??> minion tools/hjt
#1355 [23:43] <Mightyena> minion: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1356 [23:43] <Mightyena> minion: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1357 [23:43] <minion> I joined his realm 2 days ago and this started yesterday
#1358 [23:44] <asdf> can you do that?
#1359 [23:45] <minion> ok
#1360 [23:45] * Alsemanta [webchat@cpe-70-92-131-75.wi.res.rr.com] has joined #minecrafthelp
#1361 [23:46] <minion> I put everything on log
#1362 [23:46] <Alsemanta> Unable to save download help.all anti programs were uninstalled
#1363 [23:46] <minion> is that a good thing?
#1364 [23:46] <asdf> ??> Alsemanta tools/hjt
#1365 [23:46] <Mightyena> Alsemanta: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1366 [23:46] <Mightyena> Alsemanta: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1367 [23:47] <asdf> minion, need url
#1368 [23:47] <minion> whats that
#1369 [23:47] <asdf> the link
#1370 [23:47] <asdf> ??> minion tools/hjt
#1371 [23:47] <minion> tI dont know a lot of computer stuff so im sorry
#1372 [23:47] <Mightyena> minion: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1373 [23:47] <Mightyena> minion: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1374 [23:47] * Sam1AmN0t [webchat@67-41-79-33.clsp.qwest.net] has quit. (Quit: webchat.esper.net)
#1375 [23:48] <minion> https://paste.ubuntu.com/
#1376 [23:48] <asdf> you may need to get someone who can help you then
#1377 [23:48] <asdf> nope
#1378 [23:48] <asdf> that doesn't show your log
#1379 [23:49] <minion> do I paste the whole thing?
#1380 [23:49] * Alsemanta [webchat@cpe-70-92-131-75.wi.res.rr.com] has quit. (Client Quit)
#1381 [23:49] <asdf> yes
#1382 [23:49] <minion> https://paste.ubuntu.com/p/myNNTv3BMJ/
#1383 [23:49] <asdf> yhx
#1384 [23:49] <minion> I think thats it
#1385 [23:50] <asdf> !hjt https://paste.ubuntu.com/p/myNNTv3BMJ/
#1386 [23:50] <Absol> asdf: Nothing matching in database
#1387 [23:50] <minion> what does that mean
#1388 [23:51] <asdf> ok, nothing obvious
#1389 [23:51] <asdf> have to think
#1390 [23:52] <minion> https://paste.ubuntu.com/p/Bgf6mDrDbT/
#1391 [23:53] <asdf> !hjt https://paste.ubuntu.com/p/Bgf6mDrDbT/
#1392 [23:53] <Absol> asdf: Nothing matching in database
#1393 [23:54] <asdf> searching
#1394 [23:54] <minion> I pasted everything and did everything tho
#1395 [23:54] <asdf> does this look similar?
#1396 [23:54] <asdf> https://www.minecraftforum.net/forums/support/java-edition-support/2869753-internal-exception-java-io-ioexception-an-existing
#1397 [23:54] <minion> YES YES YES
#1398 [23:55] <minion> tthats exactly what it SAID
#1399 [23:55] <minion> and I dont know why
#1400 [23:55] <asdf> points to internet or router issue
#1401 [23:55] <minion> ok
#1402 [23:56] <minion> IM in dominican republic rn and power here is not good so do you think when I get to my home where good wifi Is this most likey wont happen any more
#1403 [23:56] <asdf> I would try powering off router, and or modem etc for a minute before plugging back in... before contacting the isp
#1404 [23:57] <minion> ok
#1405 [23:57] <asdf> if power is issue there
#1406 [23:57] <minion> tso bassically un plugging then plugging back in the power cable thing
#1407 [23:57] <asdf> it could be anywhere inbetween too
#1408 [23:57] <minion> ok
#1409 [23:58] <asdf> basic process, wait 1 minute
#1410 [23:58] <minion> You guys have a rilly gud support team
#1411 [23:58] <asdf> isp will usually say leave it off for a minute
#1412 [23:58] * Liza [webchat@108-231-17-180.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1413 [23:59] <asdf> I am just nobody
#1414 [23:59] <minion> ????
#1415 [23:59] <minion> your a robot
#1416 [23:59] <asdf> no
#1417 [23:59] <asdf> not an employee
#1418 [23:59] <Liza> hi I have a question
#1419 [23:59] <minion> so like a intern/volunteer type thing
#1420 [23:59] <minion> Lizawasup