#1 [00:01] <Andrio> ThenPain9, maybe. Try to reset your password.
#2 [00:04] <ThenPain9> okay
#3 [00:05] * Cephalosaki [webchat@ip68-109-166-76.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#4 [00:15] * ityebaba [webchat@bwmvon9606w-lp130-02-184-144-65-94.dsl.bell.ca] has joined #minecrafthelp
#5 [00:18] <ityebaba> so i just purchased minecraft with a prepaid minecraft card and created a mojang account and after it successfully downloaded i tried to log in and it says incorrect email or password, i reset my password twice already so my credentials aren't the problem, anybody know what the problem is and how to solve ?
#6 [00:20] <Andrio> ??> ityebaba tools/HJT
#7 [00:20] <Mightyena> ityebaba: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#8 [00:20] <Mightyena> ityebaba: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#9 [00:21] <ityebaba> that doesnt sound safe
#10 [00:23] <Andrio> ityebaba, it is by a well-known source; you can look for it on Wikipedia.
#11 [00:26] <ityebaba> https://paste.ubuntu.com/p/Dkjfyct5RC/
#12 [00:29] <ityebaba> does the link work?
#13 [00:29] <Andrio> ??> ityebaba info/MCLeaks
#14 [00:29] <Mightyena> ityebaba: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#15 [00:29] <Mightyena> ityebaba: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#16 [00:29] <Andrio> ??> ityebaba win/hosts/edit
#17 [00:29] <Mightyena> ityebaba: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#18 [00:29] <Mightyena> ityebaba: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#19 [00:30] <ThenPain9> Thank you Andrio Technic Launcher is launching again
#20 [00:33] * phroa [~phroa@173.254.236.155] has quit. (Ping timeout: 190 seconds)
#21 [00:34] <ityebaba> whats mcleaks?
#22 [00:35] * ThenPain9 [webchat@108-88-249-233.lightspeed.jcsnms.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#23 [00:35] * phroa [~phroa@173.254.236.155] has joined #minecrafthelp
#24 [00:37] <Andrio> ityebaba, a tool that has been known to be used to steal accounts.
#25 [00:37] <ityebaba> thank you so much it worked
#26 [00:37] <Andrio> no problem
#27 [00:37] <ityebaba> bless you all, sorry for not trusting you all at first
#28 [00:37] <ityebaba> youre all the real heroes
#29 [00:39] * LucidBox [webchat@dynamic-cpe-pool.orcon.net.nz] has quit. (Quit: webchat.esper.net)
#30 [00:43] * xxKombatWombatxx [webchat@200.102.50.210.sta.wbroadband.net.au] has joined #minecrafthelp
#31 [00:43] <xxKombatWombatxx> ava Edition. Installed on 31-08-19. The launcher gives me the error of ''Sorry, make sure you are online and try again''. I have added exceptions to my firewall and my antivirus. i have reset the winsock catalog, i have reinstalled java and added it to my environment variables. i have reinstalled minecraft by deleting the appdata as well as uninsta
#32 [00:43] <xxKombatWombatxx> lling it from the control panel. i have tried changing the launcher_profiles.json. and tried again with it reverted back. There are no entries involving mojang on my host file either. I have rebooted the router as well. kindly help. I installed it on my friend's computer and it works. i am stumped. Kindly help
#33 [00:44] <xxKombatWombatxx> Launcher core version: 2.1.5964 OS:Windows 10 Home
#34 [00:44] <xxKombatWombatxx> Launcher Log: [Info: 2019-09-01 05:02:40.5930917: NetQueue.cpp(433)] NetQueue: Action failed with result "schannel: next InitializeSecurityContext failed: Unknown error (0x80092012) - The revocation function was unable to check revocation for the certificate." (35) : https://launchermeta.mojang.com/mc/game/version_manifest.json?_t=2019-09-01T0
#35 [00:46] * zerri [webchat@77.105.234.183] has joined #minecrafthelp
#36 [00:46] <zerri> hello
#37 [00:47] * zerri [webchat@77.105.234.183] has quit. (Client Quit)
#38 [00:55] <Andrio> Is that because you're from the future?
#39 [00:55] <Andrio> ??> xxKombatWombatxx tools/HJT
#40 [00:55] <Mightyena> xxKombatWombatxx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#41 [00:55] <Mightyena> xxKombatWombatxx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#42 [00:57] <xxKombatWombatxx> okie
#43 [00:57] <xxKombatWombatxx> on it
#44 [00:58] * Stephen [webchat@ool-18b9925c.dyn.optonline.net] has joined #minecrafthelp
#45 [00:59] <Stephen> My password no longer works on my minecraft account, and I cannot access the email no longer. What should I do?
#46 [01:00] <Andrio> Stephen, see https://account.mojang.com/changeemail/request
#47 [01:01] <xxKombatWombatxx> Mightyena https://paste.ubuntu.com/p/DJKf64RNWW/ here you go
#48 [01:02] <Stephen> Andrio
#49 [01:02] <Stephen> I cant open that
#50 [01:02] <Stephen> my mojang acc cant be accessed anymore
#51 [01:02] <Stephen> I think i've been hacked
#52 [01:03] <Andrio> Stephen, what happens when you try?
#53 [01:04] <Stephen> Says Error! Unknown email and/or password
#54 [01:05] <Stephen> and if I try and reset password. The password reset email will be sent to an email I cant access anymore... its a very old email
#55 [01:06] <Andrio> ??> Stephen account/send-email
#56 [01:06] <Mightyena> Stephen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#57 [01:06] <Mightyena> Stephen: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#58 [01:07] <Stephen> I cant access my Trans ID
#59 [01:07] <Stephen> and Andrio wdym?
#60 [01:08] <Stephen> Mightyena, I did do that form. It seems like itll be months until they will respond back to me, if they are working on July 4th requests, which is why i came here
#61 [01:08] <Stephen> i left the the Trans ID blank
#62 [01:10] <xxKombatWombatxx> Mightyena, you got the file, yea?
#63 [01:13] <Andrio> mm
#64 [01:14] <Andrio> xxKombatWombatxx, is your Windows up to date?
#65 [01:14] <xxKombatWombatxx> Andrio, yes. it is
#66 [01:14] <Andrio> Stephen, unfortunately there's nothing we can do about that; you'll need to wait for a reply.
#67 [01:14] <Andrio> xxKombatWombatxx, try disabling your firewall and see whether it works then
#68 [01:17] <xxKombatWombatxx> Andrio tried. still no avail
#69 [01:18] <Andrio> mm
#70 [01:20] <Stephen> Andrio, how long do u think itll be till they respond? since they are still workin on stuff from july
#71 [01:25] <Andrio> Stephen, likely about that long.
#72 [01:25] <Andrio> ??> Stephen account/send-email/wait-time
#73 [01:25] <Mightyena> Stephen: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#74 [01:26] <xxKombatWombatxx> Andrio you got anything else?
#75 [01:26] * mason [webchat@99-101-244-67.lightspeed.tulsok.sbcglobal.net] has joined #minecrafthelp
#76 [01:27] <mason> yea my game wont start i go to the application click start the the mojang logo appears and get near the end but then crashes
#77 [01:34] * mason [webchat@99-101-244-67.lightspeed.tulsok.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#78 [01:44] * Jon [webchat@209.58.176.183] has joined #minecrafthelp
#79 [01:47] <Jon> Hey! I was logged out of my account when 1.15 came out. I tried resetting my password and waited to see if i was having throttleing but no. Can you help me?
#80 [01:49] <Andrio> Jon, can you log in at https://account.mojang.com/ ?
#81 [01:49] <Jon> No
#82 [01:50] <Andrio> Jon, are you sure you have Java Edition version 1.15?
#83 [01:50] <Jon> No
#84 [01:51] <Jon> I will check
#85 [01:51] <Andrio> mm
#86 [01:51] <Andrio> ??> Jon login/throttle
#87 [01:51] <Mightyena> Jon: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#88 [01:51] <Mightyena> Jon: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#89 [01:53] <Jon> Ive already waited yesterday and still invalid email / password
#90 [01:54] <Andrio> Jon, are you on a proxy or VPN?
#91 [01:55] <Jon> VPN
#92 [01:55] <Andrio> Jon, try off the VPN
#93 [02:04] * _Valento [webchat@116.39.200.89] has joined #minecrafthelp
#94 [02:04] <_Valento> hello
#95 [02:05] <_Valento> Is anyone there?
#96 [02:08] * CWL900 [webchat@dynamic-cpe-pool.orcon.net.nz] has joined #minecrafthelp
#97 [02:10] <CWL900> hi i am having problems signing in i reseeted my account i even waited an hour BEFORE resetting and there was this video that like tells you to make the logs files empty by putting the files in that folder in to another one or deleting them but still nothing :\
#98 [02:10] <CWL900> resetted*
#99 [02:12] <Andrio> CWL900, how did you reset your account?
#100 [02:12] <CWL900> by the forgot password thing
#101 [02:12] <CWL900> from mojang
#102 [02:13] <Shabby> my account says i never bought minecraft, but ive had the game like 8 years. Appears that ive already migrated and everything too?
#103 [02:13] <_Valento> My account is used by many people. I couldn't log in while I was using it well. I reset my password and got it by email. I couldn't do it again. So I tried to receive the password reset link again by email, but the email didn't come to me
#104 [02:14] <Andrio> Shabby, what was your profile name?
#105 [02:14] <Andrio> _Valento, you mean your account was stolen?
#106 [02:14] <Shabby> the email or my original username
#107 [02:15] <Andrio> Shabby, username
#108 [02:15] <Shabby> why though?
#109 [02:15] <Shabby> are you able to check my account?
#110 [02:15] * ImOatMeal [webchat@cpe-174-107-171-212.sc.res.rr.com] has joined #minecrafthelp
#111 [02:16] <_Valento> No, I didn't forget my ID
#112 [02:16] <Andrio> Shabby, we can check whether the name is still there
#113 [02:16] <Shabby> how can i check?
#114 [02:16] <ImOatMeal> I got kicked from minecraft and logged out, now it's only letting me play demo please help!
#115 [02:17] <Shabby> if i just rebuy the game I should be able to keep my worlds right?
#116 [02:17] <Andrio> Shabby, yes; they are stored on your computer and not tied to your Mojang account. Except for Minecraft Realms.
#117 [02:17] <Andrio> Shabby, also you can use either the Mojang API or namemc.com
#118 [02:17] <Shabby> i copied my minecraft folder just in case
#119 [02:18] <ImOatMeal> Can someone please help me!
#120 [02:18] <Shabby> i found my account
#121 [02:18] <Andrio> ImOatMeal, what was your profile name?
#122 [02:18] <Andrio> ah
#123 [02:18] <_Valento> I tried to access my account on multiple IPs, so I don't think I can log in anymore. How do I deal with this?
#124 [02:18] <ImOatMeal> It was ImOatMeal
#125 [02:19] <ImOatMeal> I got kicked from minecraft while playing Skyblock Hypixel and now I can't play anything but demo
#126 [02:19] <Andrio> _Valento, what happens when you try?
#127 [02:19] <ImOatMeal> I open the launcher and it says launch demo everytime
#128 [02:19] <CWL900> so umm what can i do?
#129 [02:19] <Andrio> ImOatMeal, does your Mojang account page show that you own the game?
#130 [02:20] <ImOatMeal> I think I should, I bought it yesterday
#131 [02:20] <Andrio> CWL900, can you log in at https://account.mojang.com/ ?
#132 [02:20] <CWL900> yes i can
#133 [02:20] <CWL900> but not the launcher :\
#134 [02:21] <Andrio> ??> CWL900 tools/HJT
#135 [02:21] <Mightyena> CWL900: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#136 [02:21] <Mightyena> CWL900: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#137 [02:22] * ImOatMeal [webchat@cpe-174-107-171-212.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
#138 [02:23] <Shabby> so how can i migrate the purchace or whatever?
#139 [02:23] <CWL900> done!
#140 [02:23] <Shabby> i purchased it like 8 years ago, dont i need like a transaction id or something?
#141 [02:23] * ImOatMeal [webchat@cpe-174-107-171-212.sc.res.rr.com] has joined #minecrafthelp
#142 [02:24] <_Valento> I am a Korean. I'm talking through a translator, and sometimes I don't know what you mean. It's stuffy.
#143 [02:24] <Shabby> weird it says unmigrated. I migrated it like a year ago..
#144 [02:24] <ImOatMeal> Please help me it won't let me play the full version of minecraft.
#145 [02:24] <Shabby> tried to migrate it and it said it already was..
#146 [02:24] * ImOatMeal [webchat@cpe-174-107-171-212.sc.res.rr.com] has quit. (Client Quit)
#147 [02:24] <_Valento> I can't log in to my homepage right now.
#148 [02:24] * ImOatMeal [webchat@cpe-174-107-171-212.sc.res.rr.com] has joined #minecrafthelp
#149 [02:24] <_Valento> I think it's because I'm trying to access an account from multiple IPs.
#150 [02:24] <ImOatMeal> Please help me it won't let me play the full versiopn of minecraft!
#151 [02:25] <Andrio> Shabby, can you log in at https://account.mojang.com/ ?
#152 [02:25] <Andrio> ImOatMeal, does your Mojang account page show that you own the game?
#153 [02:25] <ImOatMeal> How do I check?
#154 [02:25] <Andrio> ??> CWL900 paste
#155 [02:25] <Mightyena> CWL900: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#156 [02:25] <Andrio> ImOatMeal, go to https://account.mojang.com/me
#157 [02:25] <Shabby> yes im logged in
#158 [02:25] <Andrio> Shabby, does it show that username?
#159 [02:26] <_Valento> I tried to log in normally. The ID is not wrong. Why can't I log in?
#160 [02:26] <ImOatMeal> Where do I check if I own the game or not?
#161 [02:26] <Shabby> shows my emai;
#162 [02:26] <CWL900> sorry Mightyena here is the link: https://paste.ubuntu.com/p/sR8pMqMT5D/
#163 [02:26] <Andrio> ImOatMeal: https://account.mojang.com/me
#164 [02:27] <Shabby> is the "minecraft account username" my old username?
#165 [02:27] <Andrio> Shabby, does it show that name there?
#166 [02:27] <ImOatMeal> Yes I went to that link, and it doesn't say anything about owning minecraft, it says my account isn't secured though.
#167 [02:27] <Shabby> i said it shows my email
#168 [02:27] <Andrio> _Valento, are you on a proxy or VPN?
#169 [02:28] <_Valento> Yes
#170 [02:28] <Andrio> ImOatMeal, it's possible your account was stolen.
#171 [02:28] <ImOatMeal> How could it have been stolen!?
#172 [02:28] <Andrio> ??> ImOatMeal account/send-email
#173 [02:28] <Mightyena> ImOatMeal: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#174 [02:28] <Mightyena> ImOatMeal: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#175 [02:28] <Andrio> Not sure. Minecraft is a big target for phishing though.
#176 [02:28] <_Valento> Sometimes I go into the server by IP bypassing it.
#177 [02:28] <Shabby> it says i dont own it either
#178 [02:29] <Andrio> _Valento, try disbling your proxy or VPN
#179 [02:29] <Shabby> i played earlier this year, thought i had already migrated..
#180 [02:29] <Andrio> Shabby, and you're sure it's the right email address?
#181 [02:29] <_Valento> I've already turned it off.
#182 [02:29] * ImOatMeal [webchat@cpe-174-107-171-212.sc.res.rr.com] has quit. (Client Quit)
#183 [02:29] <Shabby> yes it's the same email i used to register the account..
#184 [02:30] <Shabby> i made the account in like 2011
#185 [02:30] * dannyalhajri [webchat@176.203.128.222] has joined #minecrafthelp
#186 [02:30] <Shabby> is my username my old username? I can't seem to get the right account info into migration, but i can log in just fine over and over
#187 [02:31] <dannyalhajri> hello, i get java crash errors evertime
#188 [02:31] <Andrio> Shabby, are you able to log in with your old username?
#189 [02:31] <_Valento> I think my account is protected by trying to connect with multiple IPs. How can I get this off?
#190 [02:32] <Shabby> where would i log in
#191 [02:32] <Shabby> mojang right
#192 [02:32] <Andrio> _Valento, you sure? You seem to still be on the same connection here.
#193 [02:32] <Andrio> Shabby, minecraft.net
#194 [02:32] * ImOatMeal [webchat@cpe-174-107-171-212.sc.res.rr.com] has joined #minecrafthelp
#195 [02:32] <ImOatMeal> I still need help.
#196 [02:33] <_Valento> Isn't that because you turned off the VPN?
#197 [02:33] <Shabby> ImOatMeal ive been waiting 8 hours to get help just btw
#198 [02:33] <_Valento> Isn't that because I turned off VPN?
#199 [02:33] <ImOatMeal> Also how would my account get stolen if I can login to it!?
#200 [02:33] <Andrio> ImOatMeal, you need to contact Mojang. If you buy the game again, you may be able to get a refund, but I can't promise anything
#201 [02:33] <Andrio> _Valento, are you connected here via the VPN?
#202 [02:34] <Andrio> ImOatMeal, sometimes the thieves will change the email address and then create a new account with the old email address.
#203 [02:34] <Shabby> i think i figured it out. I put in my username instead of my email. It asks for email, so that was pretty confusing. I don't understand what the issue is. Do i have like 2 accounts or something?
#204 [02:34] <_Valento> No, it's my I.P.
#205 [02:34] <Shabby> i can play the full version now, finally
#206 [02:34] <Andrio> Shabby, what was your username?
#207 [02:35] * Mick9003 [webchat@ip56506af5.direct-adsl.nl] has joined #minecrafthelp
#208 [02:35] <Shabby> so by dont disclose account info i guess they mean password?
#209 [02:35] <Andrio> Shabby, the username isn't exactly private.
#210 [02:35] <_Valento> I think I can't log in to my account because I used a lot of VPN.
#211 [02:35] <Shabby> https://namemc.com/profile/shabbyjdude666.1
#212 [02:36] <Andrio> things you shouldn't disclose include your password, transaction records, and possibly email address.
#213 [02:36] <Andrio> _Valento, if you're not going through your VPN right now, something else is the problem.
#214 [02:36] <Andrio> Shabby, that is not a migrated account. Try migrating it now.
#215 [02:37] <Shabby> i have been. At first it said it was already migtated over an over
#216 [02:37] <Shabby> i went through the migration process like a year ago
#217 [02:37] <_Valento> If not, was my account protected because I tried to log in too many times? However, I always typed my ID straight.
#218 [02:37] <Andrio> Shabby, try doing it at http://account.mojang.com/migrate/import
#219 [02:37] <Andrio> _Valento, possibly
#220 [02:38] <Shabby> do i use my old username?
#221 [02:38] <Andrio> ??> _Valento login/throttle
#222 [02:38] <Mightyena> _Valento: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#223 [02:38] <Mightyena> _Valento: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#224 [02:38] <Andrio> Shabby, yes; the one you just gave me.
#225 [02:38] <Andrio> ??> CWL900 info/MCLeaks
#226 [02:38] <Mightyena> CWL900: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#227 [02:38] <Mightyena> CWL900: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#228 [02:38] <Andrio> ??> CWL900 win/hosts/edit
#229 [02:38] <Mightyena> CWL900: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#230 [02:38] <Mightyena> CWL900: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#231 [02:38] <ImOatMeal> I sent an email to mojang, how long does it take for them to respond?
#232 [02:39] <CWL900> thanx
#233 [02:39] * CWL900 [webchat@dynamic-cpe-pool.orcon.net.nz] has quit. (Quit: webchat.esper.net)
#234 [02:39] <Andrio> ??> ImOatMeal account/send-email/wait-time
#235 [02:39] <Mightyena> ImOatMeal: Unfortunately, due to understaffing and unexpected sickness, the wait time for account support requests is currently longer than normal. Please refer to this page for an approximate wait time: https://help.mojang.com/customer/portal/articles/359446
#236 [02:39] * odin4252 [webchat@14-202-142-77.tpgi.com.au] has joined #minecrafthelp
#237 [02:39] <_Valento> I tried to go into the link and receive mail several times, but since yesterday, my mail has not returned.
#238 [02:40] <ImOatMeal> So basically this is gonna take about a month for them to respond?
#239 [02:40] <Andrio> _Valento, checked your spam folder?
#240 [02:40] <odin4252> I've lost access to my old email and Transaction ID meaning I can't sign in... sure, there are security questions but over time I've forgotten the answers... Help?
#241 [02:40] <Shabby> Ok so it seems i have a different password for my email account version and my old username version. Which password do i use to migrate, the old one right?
#242 [02:40] <_Valento> I don't understand. I have never entered an incorrect ID during 3 login attempts.
#243 [02:40] <_Valento> I checked my spam folder.
#244 [02:40] * ImOatMeal [webchat@cpe-174-107-171-212.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
#245 [02:40] <Mick9003> Hello, hope someone could help us with an issue here. For some reason on the PC of my son the login to the portal and login to run Minecraft/Java doesn't work (the green login button). The account itself seems to work fine when we try it on my PC, since we can enter the portal and we can login to the game and play. Already disabled firewall/antivir
#246 [02:40] <Mick9003> us on my son's PC which didnt help, used Chrome/Firefox/Edge which didn't help either. Any idea what could cause this issue that we just can't login from my son's PC? I want to avoid the 3rd party tools that I see on youtube etc.
#247 [02:41] <Andrio> ??> Mick9003 tools/HJT
#248 [02:41] <Mightyena> Mick9003: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#249 [02:41] <Mightyena> Mick9003: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#250 [02:41] <Andrio> ??> odin4252 account/send-email
#251 [02:41] <Mightyena> odin4252: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#252 [02:41] <Mightyena> odin4252: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#253 [02:42] <odin4252> I have emailed them yet they're still replying to emails from July 4th (2 months ago...)
#254 [02:42] <odin4252> Do I really have to wait that long?
#255 [02:42] <Andrio> odin4252, unfortunately, yes
#256 [02:43] <odin4252> Also for Mick, try downloading Minecraft (https://www.minecraft.net/en-us/download) then login from the application once it's been installed, not the website.
#257 [02:44] <Shabby> i cant seem to migrate my account. I can log in to both accounts. But when i go to enter in the info, it says i have the wrong info. Logged into both accounts twice in a row, i know the passwords..
#258 [02:44] <Shabby> what's going on?
#259 [02:44] <Shabby> i know this is a dumb question but like wat
#260 [02:44] <_Valento> Then, I'll try again in a few hours.
#261 [02:45] <Andrio> ok
#262 [02:45] <Andrio> ??> Shabby tools/HJT
#263 [02:45] <Mightyena> Shabby: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#264 [02:45] <Mightyena> Shabby: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#265 [02:45] * odin4252 [webchat@14-202-142-77.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#266 [02:45] <_Valento> Oh, yes, this has happened since yesterday. I spent hours sleeping and waking up, but I still can't log in.
#267 [02:47] <Shabby> what's the purpose of that tool?
#268 [02:49] * Amigo140 [webchat@p5DE6E4D1.dip0.t-ipconnect.de] has joined #minecrafthelp
#269 [02:50] <Amigo140> Ich habe meine Sicherheitsfragen vergessen
#270 [02:50] * Amigo140 [webchat@p5DE6E4D1.dip0.t-ipconnect.de] has quit. (Client Quit)
#271 [02:51] <Shabby> ight thanks for the help, i can play and that's really all i was after
#272 [02:53] <Andrio> Shabby, it's to get some information about your computer that may help find the problem
#273 [02:54] <Andrio> mm
#274 [02:55] <Shabby> ill figure out how to migrate eventually, just keeps saying wrong password. I've tried changing the password, nothing
#275 [02:55] <Shabby> i can log in on mojang because i know the password. I've even tried the other account's password..
#276 [02:56] <Shabby> i tried logging into both accounts twice, i know the password. Caps lock is not on, ive tried it a bunch. Perhaps im on a cooldown?
#277 [02:56] <Shabby> says nothing of a cooldown though
#278 [02:57] <Andrio> It's possible.
#279 [02:57] <Shabby> ill try tomorrow
#280 [02:58] <Shabby> is it the password of my email or the old account that i need to uyse?
#281 [02:59] <Andrio> Probably that of your legacy account, as you are already logged in to your Mojang account to use that form.
#282 [03:00] <Shabby> ok what probably happened was that i tried the mojang pw multiple times and got some sort of cooldown. The very first time i did it today it says the account was already migrated, and that's what i thought because i went through this before im pretty sure.
#283 [03:01] <Shabby> says nothing of a cooldown though so idk
#284 [03:02] * dannyalhajri [webchat@176.203.128.222] has quit. (Quit: webchat.esper.net)
#285 [03:02] <Andrio> Shabby, it's not supposed to.
#286 [03:03] <Shabby> but there is a cooldown
#287 [03:03] <Shabby> ?
#288 [03:03] <Shabby> ?
#289 [03:03] * Absol kicked Shabby from #minecrafthelp (Reason: habby :Stop spamming)
#290 [03:03] * Shabby [webchat@c-73-90-20-157.hsd1.ca.comcast.net] has joined #minecrafthelp
#291 [03:03] <Shabby> got kicked on accident
#292 [03:05] * Shabby [webchat@c-73-90-20-157.hsd1.ca.comcast.net] has quit. (Client Quit)
#293 [03:13] * jols [webchat@45.183.182.58.starhub.net.sg] has joined #minecrafthelp
#294 [03:14] * jols [webchat@45.183.182.58.starhub.net.sg] has quit. (Client Quit)
#295 [03:27] <_Valento> I want to log in. plz
#296 [03:27] <_Valento> I can't get a password reset mail.
#297 [03:31] * moonlightAngel [webchat@61-68-240-104.tpgi.com.au] has joined #minecrafthelp
#298 [03:32] <moonlightAngel> Issues attempting to use a prepaid visa for Minecraft realms, are they accepted or will it continue to fail?
#299 [03:34] * moonlightAngel [webchat@61-68-240-104.tpgi.com.au] has quit. (Client Quit)
#300 [03:38] * Lord_of_Life [~Lord@77.28.172.8] has joined #minecrafthelp
#301 [03:39] * Eliite_Blaze [webchat@172.221.196.106] has joined #minecrafthelp
#302 [03:39] <Eliite_Blaze> hi
#303 [03:40] <Mick9003> @Mightyena Hi thanks for pointing me to Hijackthis, I checked it and went through it, found the issue and fixed it and it is working now.
#304 [03:41] * Lord_of_Life_ [~Lord@77.28.120.149] has quit. (Ping timeout: 198 seconds)
#305 [03:41] * CheetahCow [webchat@c58-111-159-72.belrs5.nsw.optusnet.com.au] has joined #minecrafthelp
#306 [03:41] <Mick9003> @Mightyena So minecraft/java is working now from my own and my son's PC again, no need to share computers anymore ;)
#307 [03:41] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has joined #minecrafthelp
#308 [03:41] <Eliite_Blaze> hi there
#309 [03:42] * Eliite_Blaze [webchat@172.221.196.106] has quit. (Client Quit)
#310 [03:43] <CheetahCow> so i logged into minecraft today and it only said play demo, so i try to log in through the launcher, it doesnt work. I then go to the website and it says i dont own minecraft
#311 [03:44] <CheetahCow> idk what to do
#312 [03:44] <CheetahCow> plz help
#313 [03:47] <CheetahCow> and my user is UwU_Emperor
#314 [03:50] <Ducky> I cannot seem to log into Minecraft. I have changed my password several times and am very positive that I am entering the correct email and password. I have waited for over 24 hours to change it once again and attempt to relog in, but I still cant. Yesterday I was asked to use Hijackthis and post my results, but no one ever got back to me. Here is
#315 [03:50] <Ducky> that link:
#316 [03:50] <Ducky> https://paste.ubuntu.com/p/RCrgwTH8Js/
#317 [03:50] * Absol kicked Ducky from #minecrafthelp (Reason: ucky :Stop spamming)
#318 [03:52] * Ducky [webchat@207.189.24.167] has joined #minecrafthelp
#319 [03:53] <Ducky> I am not entirely sure if my message got through because I was automatically kicked for spamming despite not spamming anything. I am just trying to figure out how to log into Minecraft.
#320 [04:05] <_Valento> I want to log in. plz
#321 [04:05] <_Valento> I can't get a password reset mail.
#322 [04:20] * boots [webchat@n175-33-187-253.meb2.vic.optusnet.com.au] has joined #minecrafthelp
#323 [04:21] <boots> anyone on?
#324 [04:21] <boots> i need help with turning of the ads that are pushed in game. they wont stop or go away
#325 [04:26] * Leslie [webchat@cpe-74-136-6-188.kya.res.rr.com] has joined #minecrafthelp
#326 [04:27] * Leslie [webchat@cpe-74-136-6-188.kya.res.rr.com] has quit. (Client Quit)
#327 [04:32] * Mick9003 [webchat@ip56506af5.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#328 [04:36] * NiedlichLatexBoy [webchat@194-166-213-194.hdsl.highway.telekom.at] has joined #minecrafthelp
#329 [04:36] <NiedlichLatexBoy> hi. kann hier jmd deutsch?
#330 [04:38] <boots> english
#331 [04:38] <boots> australia
#332 [04:39] * idk [webchat@cpe-104-228-3-9.nycap.res.rr.com] has joined #minecrafthelp
#333 [04:41] <idk> i tried running minecraft like i do every other thursday and i click Play, it says downloading, it says launching, like it always does, then it just goes back to the play button as if i never clicked it and doesnt show anything in the log, when i run the launcher in the terminal is get this https://hastebin.com/qodudulula output, ive tested 1.12.2
#334 [04:41] <idk> which works just fine but 1.14.4 wont run, ive tried rebooting aswell
#335 [04:42] <idk> apparently after rebooting 1.12.2 also has the problem
#336 [04:44] <idk> it also happens with optifine on 1.12.2 and 1.14.4
#337 [04:48] * boots [webchat@n175-33-187-253.meb2.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#338 [04:50] <CheetahCow> so i logged into minecraft today and it only said play demo, so i try to log in through the launcher, it doesnt work. I then go to the website and it says i dont own minecraft
#339 [04:52] <idk> ok folks i no longer need help, after reading what was output in the logs apparently java 11 magically vanished and minecraft doesnt like java 8, i reinstalled java 11 and now it works again
#340 [04:52] * idk [webchat@cpe-104-228-3-9.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#341 [04:58] * _Valento [webchat@116.39.200.89] has quit. (Quit: webchat.esper.net)
#342 [05:06] * Kiril [webchat@host81-151-2-235.range81-151.btcentralplus.com] has joined #minecrafthelp
#343 [05:07] * Doomscream [webchat@p5B2C28C1.dip0.t-ipconnect.de] has joined #minecrafthelp
#344 [05:07] <Doomscream> hey, i buyed the java version but i want to play the win 10. can i just play it ?
#345 [05:09] <Kiril> you want to play on win10 or u want to play the minecraft win10 version
#346 [05:09] * Kiril [webchat@host81-151-2-235.range81-151.btcentralplus.com] has quit. (Client Quit)
#347 [05:18] * gigi [webchat@dynamic-cpe-pool.callplus.net.nz] has joined #minecrafthelp
#348 [05:20] <gigi> Hi I have recently bought the minecraft java edition, thinking this was the standard edition to buy. i want to play with my friends who have minecraft on the switch, but we can't seem to be able to. we've added each other as friends on our xbox/microsoft accounts but still nothing. everything I find online says I need to be using the bedrock editio
#349 [05:20] <gigi> n for microsoft 10 to be able to play cross-platform? I'm confused how to do this without paying for yet another edition of the game?
#350 [05:35] * Ducky [webchat@207.189.24.167] has quit. (Quit: webchat.esper.net)
#351 [05:46] * Dominik [webchat@p54B3C330.dip0.t-ipconnect.de] has joined #minecrafthelp
#352 [05:46] <Dominik> Hello how can i view my Cases if i send a Mail to Mojang?
#353 [05:46] <Dominik> :O
#354 [05:46] * Lucia [webchat@43.245.163.171] has joined #minecrafthelp
#355 [05:46] <Lucia> hello?
#356 [05:46] * CheetahCow [webchat@c58-111-159-72.belrs5.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#357 [05:46] <Dominik> And i can´t receive any Email from the Mojang Support if i send anyone
#358 [05:46] <Dominik> If it says Email Sent
#359 [05:47] <Dominik> Im getting no confirmation if they receive a Email from me.
#360 [05:47] <Lucia> i have a issue with logging in because it says incorrect credentials when i have reset my password twice now
#361 [05:47] <Lucia> my account is migrated too
#362 [05:49] <Dominik> Do the support need a Transaction ID? If i bought this Game Via Amazon? Im a little Bit Worried about it :/
#363 [05:49] <Dominik> I can´t find it the Transaction ID from Amazon
#364 [05:49] <Lucia> is anyone here
#365 [05:51] * Lucia [webchat@43.245.163.171] has quit. (Client Quit)
#366 [05:56] * f [webchat@p54B3C330.dip0.t-ipconnect.de] has joined #minecrafthelp
#367 [05:56] * f [webchat@p54B3C330.dip0.t-ipconnect.de] has quit. (Client Quit)
#368 [06:06] * Ryan [webchat@cpc150493-cosh20-2-0-cust667.6-1.cable.virginm.net] has joined #minecrafthelp
#369 [06:07] * Ryan is now known as Guest73706
#370 [06:09] <Guest73706> Hello, i received an email(a while ago, but the email in question is actually my mothers, due to my age at the time). I looked and it said that in June, my account got transferred to a Mojang account. I never authorised it nor ordered it. Is there anything that you can do to help?
#371 [06:22] * TheDNA [webchat@j200235.upc-j.chello.nl] has joined #minecrafthelp
#372 [06:22] <TheDNA> hello
#373 [06:22] <TheDNA> How is everybody doing?
#374 [06:23] * sheyla [webchat@c-66-229-205-96.hsd1.fl.comcast.net] has joined #minecrafthelp
#375 [06:24] <sheyla> how long does it take to place order?
#376 [06:30] * mrsartoumi [webchat@lns-bzn-59-82-252-139-157.adsl.proxad.net] has joined #minecrafthelp
#377 [06:32] <mrsartoumi> hello I do not receive the email to reset my passwords
#378 [06:32] <mrsartoumi> can you help me
#379 [06:33] <mrsartoumi> I have been working for a long time. even in spam there is nothing
#380 [06:34] * Stergios [webchat@81-231-184-154-no270.tbcn.telia.com] has joined #minecrafthelp
#381 [06:36] <mrsartoumi> hello I do not receive the email to reset my passwords
#382 [06:36] <Stergios> Hey I have an issue with logging in in the minecraft java launcher. I have checked multiple times my password and email and even changed them but it still says that I wrote something wrong I'm clueless
#383 [06:43] * tumbleweed [~bildramer@athedsl-361688.home.otenet.gr] has joined #minecrafthelp
#384 [06:46] * bildramer [~bildramer@athedsl-361688.home.otenet.gr] has quit. (Ping timeout: 190 seconds)
#385 [06:47] <mrsartoumi> hello I do not receive the email to reset my passwords I have been working for a long time. even in spam there is nothing
#386 [06:52] * henry [webchat@host86-150-137-109.range86-150.btcentralplus.com] has joined #minecrafthelp
#387 [06:53] <henry> hello how do i refund minecraft. i bought it 2 weeks ago and I've not been able to access it and now want to refund.
#388 [07:04] * pasi [webchat@HSI-KBW-046-005-017-071.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#389 [07:04] * sheyla [webchat@c-66-229-205-96.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#390 [07:05] <mrsartoumi> hello I do not receive the email to reset my passwords I have been working for a long time. even in spam there is nothing <> can you help me
#391 [07:06] <pasi> i cant login in my minecraft account i login with the right email and password and it say invailid e-mail or password
#392 [07:10] * TheMaton12 [webchat@217.197.28.15] has joined #minecrafthelp
#393 [07:10] * AdrianGece [webchat@84.122.45.52.dyn.user.ono.com] has joined #minecrafthelp
#394 [07:11] <TheMaton12> Hello. I bought minecraft year ago. Now I cant Log in with my email because I didnt recieve the reset mail password. However my mail account its verifited.
#395 [07:11] <pasi> me 2
#396 [07:11] <pasi> i bought it on 31.8.19
#397 [07:12] <AdrianGece> Hello, I want to recover my account. I have just erased by mistake, and I cannot log in.
#398 [07:12] * henry [webchat@host86-150-137-109.range86-150.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#399 [07:13] * AdrianGece [webchat@84.122.45.52.dyn.user.ono.com] has quit. (Client Quit)
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#401 [07:14] * pasi [webchat@HSI-KBW-046-005-017-071.hsi8.kabel-badenwuerttemberg.de] has left #minecrafthelp
#402 [07:15] * Plumky [webchat@lfbn-lil-1-650-180.w81-254.abo.wanadoo.fr] has joined #minecrafthelp
#403 [07:16] <Plumky> Hello i want to attached my adresse mail to my account
#404 [07:16] <TheMaton12> The email its correct but i cant log in
#405 [07:16] <Plumky> I want arrached my adresse mail to my account
#406 [07:17] <Plumky> pls
#407 [07:18] * Plumky [webchat@lfbn-lil-1-650-180.w81-254.abo.wanadoo.fr] has quit. (Client Quit)
#408 [07:27] * yaboy [webchat@cpe-144-132-84-85.lfui-cr-101.win.vic.bigpond.net.au] has joined #minecrafthelp
#409 [07:27] <yaboy> oioi
#410 [07:27] <yaboy> hello boys
#411 [07:28] <yaboy> it me
#412 [07:28] <yaboy> pls reactivate my acc im dumb and deactivatde it
#413 [07:30] * Moontasiic [webchat@79-118-247-122.pitesti.rdsnet.ro] has joined #minecrafthelp
#414 [07:30] <Andrio> ??> yaboy account/send-email
#415 [07:30] <Mightyena> yaboy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#416 [07:30] <Mightyena> yaboy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#417 [07:31] <Moontasiic> I'm having a problem for over a month and I cant log in, i got that error with invalid username or password but both are correct
#418 [07:31] * yaboy [webchat@cpe-144-132-84-85.lfui-cr-101.win.vic.bigpond.net.au] has quit. (Client Quit)
#419 [07:32] <Moontasiic> what should I do?
#420 [07:34] <mrsartoumi> hello I do not receive the email to reset my passwords I have been working for a long time. even in spam there is nothing can you help me
#421 [07:40] * jonas [webchat@cm-128.77.64.122.getinternet.no] has joined #minecrafthelp
#422 [07:42] * marct [webchat@pon59-1-88-187-18-212.fbx.proxad.net] has joined #minecrafthelp
#423 [07:44] <jonas> Hello! I've recently had some issues regarding playing on minecraft realms. In the past 1-2 months i've been getting having this issue. When a mob/entity damages me in some way or form it dosent get registred on my pc & the game freezes in place & i get disconnected with the message "java.ioexception an existing connection was forcibly closed by th
#424 [07:44] <jonas> e remote host". I've restarted my router, rebooted it, uninstalled mc & done antivirus scans with Malwarebytes ADW. Any suggestions on how to improve this?
#425 [07:44] * marct [webchat@pon59-1-88-187-18-212.fbx.proxad.net] has quit. (Client Quit)
#426 [07:45] <jonas> I would like to add that this aswell only happends in realms & not in multiplayer.
#427 [07:53] * DeVosx [webchat@ip54551cba.speed.planet.nl] has joined #minecrafthelp
#428 [07:54] <DeVosx> hello, my email address got deleted a few months ago. therefore I cannot reset my password.
#429 [07:55] * DeVosx [webchat@ip54551cba.speed.planet.nl] has quit. (Client Quit)
#430 [07:56] * Moontasiic [webchat@79-118-247-122.pitesti.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#431 [07:57] * toby [webchat@cpc99564-brnt1-2-0-cust193.4-2.cable.virginm.net] has joined #minecrafthelp
#432 [08:00] <toby> hi when t tried to launch the game the mojang loading screen appeared with the red loading bar it got 95% of the way done before stopping and it never moved again
#433 [08:01] * toby [webchat@cpc99564-brnt1-2-0-cust193.4-2.cable.virginm.net] has quit. (Client Quit)
#434 [08:02] * Francesco [webchat@host207-106-dynamic.22-79-r.retail.telecomitalia.it] has joined #minecrafthelp
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#437 [08:16] * Monsieur_Saitout [webchat@198.148.22.93.rev.sfr.net] has joined #minecrafthelp
#438 [08:16] * olsen53 [webchat@106.92-220-70.customer.lyse.net] has joined #minecrafthelp
#439 [08:17] <Monsieur_Saitout> Salut j'ai un problème le contraste de minecraft est bizarrement élevé, j'ai comparé avec la version windows 10 pour voir si le problème venait de l'écran et visiblement cela vient du jeu.
#440 [08:18] <olsen53> hi i cant remeber my email to my account i played minecraft in like 2012, but i remember username
#441 [08:18] * Monsieur_Saitout [webchat@198.148.22.93.rev.sfr.net] has quit. (Client Quit)
#442 [08:21] * Mark [webchat@host87-250-20-108.etth.mark-itt.net] has joined #minecrafthelp
#443 [08:22] * Mark [webchat@host87-250-20-108.etth.mark-itt.net] has quit. (Client Quit)
#444 [08:24] * mythrows [webchat@201.48.173.178] has joined #minecrafthelp
#445 [08:24] <mythrows> hello
#446 [08:24] <mythrows> when i try to log into a server in minecraft, the following message shows u
#447 [08:24] <mythrows> up*
#448 [08:25] <mythrows> Failed to login: the authentication servers are currently down for maintenance
#449 [08:26] * mythrows [webchat@201.48.173.178] has quit. (Client Quit)
#450 [08:48] * Freez [webchat@astrasbourg-651-1-56-45.w86-223.abo.wanadoo.fr] has joined #minecrafthelp
#451 [08:50] * parentControl [webchat@176-231-4-15.orange.net.il] has joined #minecrafthelp
#452 [08:51] <Freez> Hi, when im trying to connect a server i've got a error 2 minutes after connect which say : connection lost, connection delay has expired
#453 [08:54] * maxi [webchat@p5DDA76B9.dip0.t-ipconnect.de] has joined #minecrafthelp
#454 [08:55] * jonas [webchat@cm-128.77.64.122.getinternet.no] has quit. (Quit: webchat.esper.net)
#455 [08:56] <maxi> my problem is that i can not answer the security questions ans i dont became an email when i will resset the questions
#456 [08:57] * guymc [webchat@0547cac3.skybroadband.com] has joined #minecrafthelp
#457 [08:57] <guymc> hi
#458 [08:58] * Stergios [webchat@81-231-184-154-no270.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#459 [08:58] <guymc> so when im on mincecraft launcher, i press login and its says Invalid email or password
#460 [08:58] <guymc> If your account was created after November 2012 or if it has been migrated, use your email. Otherwise use your username. I made the account in may 2013. Help
#461 [08:59] * proxyshark [webchat@2.68.72.143.mobile.tre.se] has joined #minecrafthelp
#462 [08:59] <proxyshark> hi
#463 [09:00] * maxi [webchat@p5DDA76B9.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#464 [09:01] <parentControl> https://paste.gg/p/anonymous/e71b68290cd74caca98c8965bac0beea
#465 [09:02] * Nathan [webchat@cpc122516-lee214-2-0-cust200.7-1.cable.virginm.net] has joined #minecrafthelp
#466 [09:02] <Nathan> Hello?
#467 [09:02] * Nathan [webchat@cpc122516-lee214-2-0-cust200.7-1.cable.virginm.net] has quit. (Client Quit)
#468 [09:04] * crescentavocado [webchat@host81-159-74-72.range81-159.btcentralplus.com] has joined #minecrafthelp
#469 [09:04] <crescentavocado> hey, i cant log into my account
#470 [09:06] * guymc [webchat@0547cac3.skybroadband.com] has quit. (Quit: webchat.esper.net)
#471 [09:12] <crescentavocado> hello?
#472 [09:14] * Freez [webchat@astrasbourg-651-1-56-45.w86-223.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#473 [09:14] * master39 [webchat@bd2142e8.virtua.com.br] has joined #minecrafthelp
#474 [09:14] <proxyshark> can i get back my deleted map
#475 [09:14] <proxyshark> ???
#476 [09:15] <master39> Hi I am trying to extend my minecraft realm, but when I try to extend it says your purchase can not be taken right now, please try again later
#477 [09:16] <proxyshark> #minecrafthelp CAN I GET BACK MY DELETED deleted map?
#478 [09:17] * proxyshark [webchat@2.68.72.143.mobile.tre.se] has quit. (Quit: webchat.esper.net)
#479 [09:17] * proxyshark [webchat@2.68.72.143.mobile.tre.se] has joined #minecrafthelp
#480 [09:18] <proxyshark> can i get back my deleted map???
#481 [09:18] * parentControl [webchat@176-231-4-15.orange.net.il] has quit. (Quit: webchat.esper.net)
#482 [09:19] * proxyshark [webchat@2.68.72.143.mobile.tre.se] has quit. (Client Quit)
#483 [09:20] <master39> Hi I am trying to extend my minecraft realm, but when I try to extend it says your purchase can not be taken right now, please try again later
#484 [09:25] <crescentavocado> why cant i log into my account??
#485 [09:26] * notsureaboutit [webchat@pool-71-241-236-130.washdc.fios.verizon.net] has joined #minecrafthelp
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#487 [09:28] * clukg [webchat@host67-138-dynamic.238-95-r.retail.telecomitalia.it] has joined #minecrafthelp
#488 [09:29] <rockyye> Hi, I was trying to migrate my premium account to an existing Mojang account but I don't remember the email I used when I got the premium account. Has anyone had this experience or know how to get around this issue?
#489 [09:29] <clukg> hi I have a problem with my account, 1 or 2 years ago I bought minecraft and now I can't remember the email or password as I do?
#490 [09:30] <clukg> can you help me please
#491 [09:31] <rockyye> so you don't know the email at all
#492 [09:31] <rockyye> do you have multiple emails that you could try to send a password reset to
#493 [09:31] <crescentavocado> when i try to log in to my account the 'log in' button doesnt do anything!
#494 [09:31] * doge [webchat@cpc111607-chwo9-2-0-cust346.19-1.cable.virginm.net] has joined #minecrafthelp
#495 [09:31] <crescentavocado> i have tried multiple accounts
#496 [09:32] <clukg> I go e-mail but I have tried all of them
#497 [09:32] * Gizmo [webchat@c-76-20-90-162.hsd1.ca.comcast.net] has joined #minecrafthelp
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#499 [09:33] * Stergios [webchat@81-231-184-154-no270.tbcn.telia.com] has joined #minecrafthelp
#500 [09:33] <doge> hello i need help when i try to load up minecraft 1.8.9 on optifine i cant load up the relams tab because of the error java.security.cert.certificateexception no subject alternative dns name matching
#501 [09:34] <doge> can anyone help me?
#502 [09:34] <clukg> I don't want to spend $ 23 again
#503 [09:34] <Stergios> Hey I have an issue with logging in in the minecraft java launcher. I try to login and even though the password and emails are correct it still doesnt work.
#504 [09:34] <clukg> doge I'm waiting for a lot
#505 [09:34] <master39> Hi I am trying to extend my minecraft realm, but when I try to extend it says your purchase can not be taken right now, please try again later
#506 [09:34] * clukg [webchat@host67-138-dynamic.238-95-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#507 [09:34] <rockyye> Java is trying to make sure the host name in your connection configuration matches the host names in the remote LDAPS TLS server certificate and that those host names in the certificate are valid. The correct solution for a secure connection is to have your LDAP server administrators correct the LDAPs certificate the ldap server is using so that th
#508 [09:34] <rockyye> e improved endpoint identification algorithms work. This is for your own protection.
#509 [09:35] * crescentavocado [webchat@host81-159-74-72.range81-159.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#510 [09:35] <doge> how do i do that rockyye?
#511 [09:35] * Stergios [webchat@81-231-184-154-no270.tbcn.telia.com] has quit. (Client Quit)
#512 [09:36] <rockyye> go here maybe you'll find something: https://support.sonatype.com/hc/en-us/articles/360018652593-How-to-resolve-CertificateException-No-subject-alternative-DNS-name-matching-for-LDAP-secure-connections
#513 [09:36] <doge> thanks!
#514 [09:38] <rockyye> crescentavocado - it doesn't do anything at all?
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#516 [09:39] * crescentavocado [webchat@host81-159-74-72.range81-159.btcentralplus.com] has joined #minecrafthelp
#517 [09:39] * Henryys [webchat@breclav-1.gw.selfnet.cz] has joined #minecrafthelp
#518 [09:39] <crescentavocado> hello i cant log in to my account, can anyone help?
#519 [09:39] <rockyye> like the log in button does nothing?
#520 [09:39] <rockyye> so the login button does nothing?
#521 [09:40] <rockyye> like no response from the webpage at all crescentavocado?
#522 [09:40] <crescentavocado> yes
#523 [09:40] <crescentavocado> i have tried with different accounts too
#524 [09:40] <rockyye> it doesn't clear any of the password or email fields?
#525 [09:40] * master39 [webchat@bd2142e8.virtua.com.br] has quit. (Quit: webchat.esper.net)
#526 [09:41] <crescentavocado> even registering a new one, but then it says error
#527 [09:41] <crescentavocado> no, it doesnt
#528 [09:41] <rockyye> whats the error
#529 [09:41] <Henryys> Good day, i wanna ask about one thing, i could normally play a minecraft before but now i tryed that after half month to play that, and everytime when i click on "play" it starting to loading but then it again show me a launcher with a error "Process crashed with exit code -1073740791" and idunno how to fix
#530 [09:41] <crescentavocado> it just says oops, we couldnt process your request or something
#531 [09:41] <crescentavocado> or invalid email/password
#532 [09:41] * rockyye [webchat@c-24-91-154-210.hsd1.vt.comcast.net] has quit. (Quit: webchat.esper.net)
#533 [09:42] * rockyye [webchat@c-24-91-154-210.hsd1.ma.comcast.net] has joined #minecrafthelp
#534 [09:43] <rockyye> aight who's here
#535 [09:43] <Henryys> me who wanna get help abou "Process crashed with exit code -1073740791"
#536 [09:44] <rockyye> did you google it?
#537 [09:44] <Henryys> Yea and most of it idunno how to fix that
#538 [09:44] <crescentavocado> me, need help logging in
#539 [09:45] <rockyye> Launch Options ( Advanced options turned on) - Edit JVM arguments -Xmx2G - to -Xmx3G -;
#540 [09:45] <rockyye> Changed Java excutable from javaw.exe to java.exe in the bundled java pack.
#541 [09:45] <rockyye> yo crescentavocado i think your connection to their server is screwy
#542 [09:45] <rockyye> gimme a sec to do some research
#543 [09:45] <Henryys> Ok i will try that, thanks
#544 [09:46] <rockyye> do you have a VPN crescentavocado
#545 [09:46] <crescentavocado> vpn?
#546 [09:47] <doge> yeah rockyye it isnt working
#547 [09:47] <rockyye> ok prob not
#548 [09:47] <rockyye> are you on your like hom wifi crescentavocado
#549 [09:47] <rockyye> doge - what was ur problem again, the irc disconnected me so i don remember what u asked
#550 [09:48] <crescentavocado> yes i am
#551 [09:48] <doge> when i try to load up minecraft 1.8.9 on optifine i cant load up the relams tab because of the error java.security.cert.certificateexception no subject alternative dns name matching the realms used to work but now it does not and im using the same version
#552 [09:49] <rockyye> crescentavocado - try a different browser
#553 [09:49] <crescentavocado> i have
#554 [09:49] <crescentavocado> three different ones
#555 [09:49] <rockyye> ouch
#556 [09:50] <Henryys> It still writting me the same problem about "Process crashed with exit code -1073740791"
#557 [09:50] <rockyye> do you have a different wifi/hotspot you can try connecting form? optifine
#558 [09:50] <rockyye> that was for <crescentavocado>
#559 [09:50] <crescentavocado> hm
#560 [09:50] <crescentavocado> im not sure
#561 [09:51] <doge> when i try to load up minecraft 1.8.9 on optifine i cant load up the relams tab because of the error java.security.cert.certificateexception no subject alternative dns name matching the realms used to work but now it does not and im using the same version- rockyye (i sent it before i just wanted to make sure you saw it)
#562 [09:51] * crescentavocado [webchat@host81-159-74-72.range81-159.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#563 [09:52] * crescentavocado [webchat@host81-159-74-72.range81-159.btcentralplus.com] has joined #minecrafthelp
#564 [09:52] <crescentavocado> sorry wifi went down, tried connecting to another one
#565 [09:52] <crescentavocado> rockyye any other suggestions?
#566 [09:53] <rockyye> does your phone have a hotspot functionality you can try from?
#567 [09:55] <crescentavocado> no it doesnt
#568 [09:57] <rockyye> certificate guy try this https://kealper.com/irclogs/2016-12-22
#569 [09:57] <rockyye> lot of noise so ctrl + f "DNS" to go to the problem
#570 [09:57] <rockyye> the dude with ur problem is named CB
#571 [09:58] <crescentavocado> me?
#572 [09:58] * james [webchat@host86-159-133-119.range86-159.btcentralplus.com] has joined #minecrafthelp
#573 [09:58] <rockyye> nah that was for doge
#574 [09:58] <crescentavocado> oh okay
#575 [09:58] * james [webchat@host86-159-133-119.range86-159.btcentralplus.com] has quit. (Client Quit)
#576 [09:58] <doge> thanks rockyye
#577 [09:58] <rockyye> <crescentavocado> do you know what server ur trying to connect to
#578 [09:59] <crescentavocado> literally just the minecraft website
#579 [09:59] <rockyye> lol ok
#580 [09:59] * olsen53 [webchat@106.92-220-70.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#581 [09:59] <rockyye> what country are you in
#582 [10:00] <crescentavocado> london
#583 [10:00] <crescentavocado> ,england
#584 [10:02] <rockyye> try using a browser without any plugins/ disabling the plugins in the browser ur using
#585 [10:03] <rockyye> <Henryys> do you have like a log of what happened leading up to the crash
#586 [10:03] <crescentavocado> i have tried
#587 [10:04] * rockyye [webchat@c-24-91-154-210.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#588 [10:04] <Henryys> Yea it comes up in minecraft log @rockyye
#589 [10:07] * rockyye [webchat@c-24-91-154-210.hsd1.vt.comcast.net] has joined #minecrafthelp
#590 [10:07] <rockyye> this damn thing keeps f kicking me
#591 [10:07] <Henryys> rockyye yea it showed me in log of minecraft
#592 [10:07] <rockyye> can i see it
#593 [10:08] <crescentavocado> i have tried without plugins
#594 [10:08] <Henryys> sure rockyye
#595 [10:08] <Henryys> But this dont wanna send me that. lol
#596 [10:09] * sam [webchat@75-24-194-127.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#597 [10:10] <rockyye> <crescentavocado> try pinging the website and see if you get a response
#598 [10:10] <sam> huh?
#599 [10:10] <rockyye> Henryys try copying and pasting in here
#600 [10:11] <Henryys> 17:06:26.677
#601 [10:11] <Henryys> Preparing to launch minecraft client for 1.14.4
#602 [10:11] <Henryys> 17:06:28.155
#603 [10:11] <Henryys> Checking installations.
#604 [10:11] <Henryys> 17:06:28.157
#605 [10:11] <Henryys> Minecraft client 1.14.4 is ready to start.
#606 [10:11] <Henryys> 17:06:28.157
#607 [10:11] <Henryys> Starting!
#608 [10:11] <Henryys> 17:06:29.388
#609 [10:11] <Henryys> Using default game log configuration client-1.12.xml (outputs XML)
#610 [10:11] <Henryys> 17:06:45.672
#611 [10:11] <Henryys> Setting user: Henryys
#612 [10:11] <Henryys> 17:06:55.334
#613 [10:11] <Henryys> LWJGL Version: 3.2.2 build 10
#614 [10:12] <Henryys> 17:06:59.158
#615 [10:12] <Henryys> (Nothing written here)
#616 [10:12] <crescentavocado> @rockeyye whats pinging?
#617 [10:12] <Henryys> 17:06:59.158
#618 [10:12] <Henryys> Process crashed with exit code -1073740791
#619 [10:12] <Henryys> And thats all rockyye
#620 [10:13] <rockyye> crescentavocado open up your command line and type ping my.minecraft.net
#621 [10:14] <crescentavocado> sorry whats my commad line? just the web searcher
#622 [10:16] <rockyye> are you on windows 10
#623 [10:16] <crescentavocado> yes
#624 [10:16] <rockyye> ok in the search bar type cmd
#625 [10:16] <crescentavocado> the start button?
#626 [10:16] <crescentavocado> yeah done
#627 [10:16] <rockyye> ok got it open
#628 [10:16] <crescentavocado> yeah
#629 [10:17] <rockyye> type "ping my.Minecraft.net
#630 [10:17] <crescentavocado> ok done
#631 [10:17] * rockyye [webchat@c-24-91-154-210.hsd1.ma.comcast.net] has joined #minecrafthelp
#632 [10:17] <rockyye> ok what does it say
#633 [10:18] <crescentavocado> in which part
#634 [10:18] <rockyye> like everything after what you typed
#635 [10:18] <rockyye> like copy paste it or something
#636 [10:19] <crescentavocado> Pinging my.minecraft.net [143.204.171.38] with 32 bytes of data:
#637 [10:19] <crescentavocado> wait whats a pastebin
#638 [10:19] <rockyye> a website/webapp where you can paste code/text/anything really
#639 [10:20] <crescentavocado> ok i put the code into there
#640 [10:20] <rockyye> url
#641 [10:20] <crescentavocado> https://paste.gg/p/anonymous/e0073ab74692476a8b1d0a89079bd7f9/files/00b542e9d6bb43d7b73331a044fa8f98/raw
#642 [10:21] <rockyye> Henry it might be ur graphics driver
#643 [10:22] <Henryys> Ayy, ok
#644 [10:22] <rockyye> crescentavocado real quick go to the login page, don't type anything, just hit the button
#645 [10:22] * sam [webchat@75-24-194-127.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#646 [10:22] <crescentavocado> alright
#647 [10:23] <crescentavocado> says please fill out this field
#648 [10:23] <Henryys> I can guess i can do nothing about it?
#649 [10:23] <rockyye> crescentavocado ok now put in a random email and password and hit login
#650 [10:23] <crescentavocado> sure
#651 [10:24] <rockyye> Henryyscan you update them at all?
#652 [10:24] <Henryys> I will try to look for it
#653 [10:25] <crescentavocado> it gives me a recaptcha rockyye
#654 [10:25] * blarg [webchat@207.189.2.233] has joined #minecrafthelp
#655 [10:25] <crescentavocado> and then same thing, this button just goes brown and doesnt work
#656 [10:26] * rockyye [webchat@c-24-91-154-210.hsd1.vt.comcast.net] has joined #minecrafthelp
#657 [10:26] <rockyye> <crescentavocado> is it staying brown
#658 [10:26] * blarg [webchat@207.189.2.233] has quit. (Client Quit)
#659 [10:27] <crescentavocado> yes
#660 [10:29] * MatteoTje2009 [webchat@80-115-6-203.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#661 [10:29] <rockyye> ok and if you refresh the page does it go back to norma
#662 [10:30] <crescentavocado> yea
#663 [10:30] <MatteoTje2009> Hi there, I can't log in on either minecraft.net or the minecraft java client. Can you please help me?
#664 [10:30] <rockyye> ok so basically its waiting for a response from the server and its not getting anything
#665 [10:30] <rockyye> crescentavocado might have to reboot router, check your connection, talk to your provider, idk
#666 [10:31] <rockyye> but its either something with your wifi or some malware on ur machine
#667 [10:31] <crescentavocado> but it worked one night, then the next morning it didint
#668 [10:31] <crescentavocado> and my wifi is fine
#669 [10:32] * rockyye [webchat@c-24-91-154-210.hsd1.vt.comcast.net] has quit. (Quit: webchat.esper.net)
#670 [10:32] * rockyye [webchat@c-24-91-154-210.hsd1.vt.comcast.net] has joined #minecrafthelp
#671 [10:33] * Henryys [webchat@breclav-1.gw.selfnet.cz] has quit. (Quit: webchat.esper.net)
#672 [10:33] * Hallett [webchat@c-24-5-150-84.hsd1.ca.comcast.net] has joined #minecrafthelp
#673 [10:33] <MatteoTje2009> The minecraft.net site does nothing when I click "Log in" and the java client says that my username/password is wrong (which is not, because I can log in to the mojang website)
#674 [10:34] <rockyye> crescentavocado yeah but you might have a closed port, your firewall might be blocking it, your provider or a family member might have done/changed something in that time that caused this issue
#675 [10:34] <rockyye> windows might have put out an update that screwed it up
#676 [10:34] <crescentavocado> so what do you suggest
#677 [10:35] * Andrew2 [webchat@ool-18bc22aa.dyn.optonline.net] has joined #minecrafthelp
#678 [10:35] <rockyye> how technical do you wanna get
#679 [10:35] <rockyye> sometimes turning things off and on again works
#680 [10:35] <crescentavocado> i can also log into mojang
#681 [10:35] <rockyye> you can?
#682 [10:36] <crescentavocado> yes
#683 [10:36] <Andrew2> When I join a multiplayer server it keeps kicking me with an error message, do you know how to fix it?
#684 [10:36] * TalkToAss [webchat@cl086061164042.unet.cz] has joined #minecrafthelp
#685 [10:36] <MatteoTje2009> crescentavocado are you also having trouble logging in ?
#686 [10:36] <TalkToAss> yes
#687 [10:36] <Hallett> I'm having an issue migrating my old account. The problem is, I can't tell what email I used to make my minecraft account and when I put in the email, password and everything I think is correct it simply says error. Is there an easy way to connect to a mojang rep so they can migrate my account for me or at least tell me my account credentials.
#688 [10:36] <rockyye> so its the Minecraft.net that you can't log into?
#689 [10:36] <Hallett> Sorry to interject, I can wait
#690 [10:37] <crescentavocado> yes it is
#691 [10:37] <crescentavocado> MatteoTje2009yeah!
#692 [10:37] <MatteoTje2009> ah i think we have the same problem!
#693 [10:37] <crescentavocado> does the log in button not work for you?
#694 [10:37] <Andrew2> I'm having an issue with when i join a multiplayer mini game it kicks me after each round with an error message
#695 [10:37] <MatteoTje2009> no it does nothing
#696 [10:37] <TalkToAss> I can not login to my account, the support was written that I have to wait 30min-1h without trying to login, I did and nothing, password and name I have correctly checked it.
#697 [10:37] <crescentavocado> yes thats whats happening to me
#698 [10:38] <MatteoTje2009> I'm on windows 10, you?
#699 [10:38] <crescentavocado> yup, windows 10
#700 [10:38] <rockyye> you in England matteo
#701 [10:38] <MatteoTje2009> no i'm in the netherlands
#702 [10:38] <crescentavocado> im half dutch! haha
#703 [10:38] <MatteoTje2009> haha nice
#704 [10:39] <crescentavocado> it might be a dodgy windows update
#705 [10:39] <MatteoTje2009> TalkToAss ah you too?
#706 [10:39] <crescentavocado> but its working for others so not sure
#707 [10:40] * rockyye [webchat@c-24-91-154-210.hsd1.vt.comcast.net] has quit. (Quit: webchat.esper.net)
#708 [10:40] <TalkToAss> waht?
#709 [10:40] <TalkToAss> what?
#710 [10:40] <MatteoTje2009> yeah that;s weird. I tried logging in on my iphone by the way and it works on there
#711 [10:40] <crescentavocado> doesnt work on my phone
#712 [10:41] * rockyye [webchat@c-24-91-154-210.hsd1.vt.comcast.net] has joined #minecrafthelp
#713 [10:41] <rockyye> crescentavocado right click inspect element, see what show sup in the console
#714 [10:41] <crescentavocado> ph wait it does work on my phone! just tried
#715 [10:42] <crescentavocado> whats that?
#716 [10:42] <rockyye> so go to the log in page
#717 [10:42] <MatteoTje2009> it's probably a windows problem then
#718 [10:42] <crescentavocado> yea
#719 [10:42] <rockyye> right click
#720 [10:42] <crescentavocado> on..?
#721 [10:42] <rockyye> anything
#722 [10:42] <rockyye> anywhere
#723 [10:42] <crescentavocado> ok
#724 [10:42] <rockyye> choose inspect lement
#725 [10:42] <crescentavocado> then?
#726 [10:42] <rockyye> anything under the console tab?
#727 [10:43] <crescentavocado> no
#728 [10:43] <crescentavocado> Failed to load resource: the server responded with a status of 401 (Unauthorized)
#729 [10:43] <MatteoTje2009> yeah me too
#730 [10:44] <MatteoTje2009> api.mojang.com/user:1 401 unauthorized
#731 [10:44] <rockyye> ok then try to log in, hit the button and while its brown, see if anything in the console is different
#732 [10:44] <MatteoTje2009> also cross origin read blocking
#733 [10:44] * Andrew2 [webchat@ool-18bc22aa.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#734 [10:45] <MatteoTje2009> ah ok
#735 [10:45] <crescentavocado> nope same thing
#736 [10:45] <TalkToAss> #minecrafthelp I can not login to my account, the support was written that I have to wait 30min-1h without trying to login, I did and nothing, password and name I have correctly checked it.
#737 [10:45] <crescentavocado> oh wait
#738 [10:45] <crescentavocado> its different
#739 [10:45] <rockyye> what
#740 [10:45] * Andrew8 [webchat@ool-18bc22aa.dyn.optonline.net] has joined #minecrafthelp
#741 [10:45] <rockyye> gimme something good
#742 [10:45] * Galaxy_2Alex [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#743 [10:45] <MatteoTje2009> net::ERR_CERT_COMMON_NAME_INVALID
#744 [10:45] <rockyye> HA
#745 [10:46] * Andrew8 [webchat@ool-18bc22aa.dyn.optonline.net] has quit. (Client Quit)
#746 [10:46] <crescentavocado> https://paste.gg/p/anonymous/908d83674aa140e384b0a56689c86c35/files/f30f76780f2c442d975e1d6b6409959e/raw
#747 [10:46] * Seniro [webchat@ool-18bc22aa.dyn.optonline.net] has joined #minecrafthelp
#748 [10:47] <MatteoTje2009> do you know what's wrong rockyye?
#749 [10:47] <Seniro> My issue is that i keep getting kicked for Internal Exception: io.netty.handler.codec.DecoderException: The received string length is longer than maximum allowed (22>16)
#750 [10:48] * Seniro [webchat@ool-18bc22aa.dyn.optonline.net] has quit. (Client Quit)
#751 [10:49] <rockyye> real quick go to https://authserver.mojang.com/authenticate
#752 [10:49] * Hallett [webchat@c-24-5-150-84.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#753 [10:49] <rockyye> what happens
#754 [10:49] <crescentavocado> for who?
#755 [10:49] <rockyye> you
#756 [10:49] <crescentavocado> ok
#757 [10:50] <MatteoTje2009> {"error":"ForbiddenOperationException","errorMessage":"Invalid arguments"}
#758 [10:50] <crescentavocado> says privacy error
#759 [10:50] <rockyye> right click the little lock icon net to the url
#760 [10:50] <rockyye> crescentavocado whats the whle thing
#761 [10:50] <crescentavocado> Attackers might be trying to steal your information from authserver.mojang.com (for example, passwords, messages, or credit cards). Learn more
#762 [10:50] <crescentavocado> NET::ERR_CERT_COMMON_NAME_INVALID
#763 [10:51] * Spoooda [webchat@cpc103556-stkn17-2-0-cust431.11-2.cable.virginm.net] has joined #minecrafthelp
#764 [10:51] <Spoooda> Hello
#765 [10:51] <Spoooda> Is there anyone in here right now?
#766 [10:51] * rockyye [webchat@c-24-91-154-210.hsd1.vt.comcast.net] has quit. (Quit: webchat.esper.net)
#767 [10:51] <MatteoTje2009> hi, yeah
#768 [10:51] * rockyye [webchat@c-24-91-154-210.hsd1.ma.comcast.net] has joined #minecrafthelp
#769 [10:51] <rockyye> crescentavocado did you right click the lock
#770 [10:52] <crescentavocado> there wasnt a lock, a triangle
#771 [10:52] <Spoooda> Yo i was wondering if you could help me with my Minecraft account
#772 [10:52] <rockyye> okyeah
#773 [10:52] <rockyye> right click it
#774 [10:52] <crescentavocado> and then? its a drop down menu
#775 [10:52] <rockyye> and view certificate
#776 [10:52] <crescentavocado> yes
#777 [10:52] <rockyye> what does it say
#778 [10:52] <rockyye> or can you put a screen shot in the pastebin
#779 [10:53] <crescentavocado> ok
#780 [10:54] <Spoooda> Yo can anyone help me?
#781 [10:54] <MatteoTje2009> Spoooda, what's wrong?
#782 [10:54] <crescentavocado> @rockyye it doesnt work
#783 [10:54] <Spoooda> Ok so my minecraft account wont allow me to login even thou the details are correct
#784 [10:54] <rockyye> ahh well what do you see when you view the certificate
#785 [10:55] <MatteoTje2009> crescentavocado and I are both having trouble logging in too, rockyye is trying to help
#786 [10:55] <crescentavocado> which? general, details
#787 [10:55] <rockyye> who issued the certificate does it say?
#788 [10:55] <MatteoTje2009> Spoooda yep same problem here
#789 [10:55] <crescentavocado> authserver.mojang.com
#790 [10:55] <Spoooda> So it says this on technic laucher when i try it
#791 [10:55] <rockyye> you have to tell me
#792 [10:56] <rockyye> when I go to the link everything is fine, its a specific issue with ur computer
#793 [10:56] <Spoooda> The auth servers at minecraft are unaccessable
#794 [10:56] <rockyye> crescentavocado you lol
#795 [10:56] <Spoooda> Inaccessible*
#796 [10:56] <crescentavocado> sorry?
#797 [10:57] <rockyye> you have to like type here who the certificate authority is
#798 [10:57] <rockyye> or who issued the certficate
#799 [10:57] <crescentavocado> yes thats what it said
#800 [10:57] <rockyye> linking it doesn't work as its computer specific
#801 [10:57] <rockyye> like when i click on that link everything is fine
#802 [10:57] <crescentavocado> oh
#803 [10:57] <rockyye> so who have to tell me what happens
#804 [10:57] <MatteoTje2009> Access to fetch at 'https://authserver.mojang.com/authenticate' from origin 'https://my.minecraft.net' has been blocked by CORS policy: Response to preflight request doesn't pass access control check:
#805 [10:57] <crescentavocado> it doesnt work for me
#806 [10:58] <Spoooda> Yo i think it would be easier if someone hit me up on discord and spoke to me
#807 [10:58] <Spoooda> one sec
#808 [10:58] <Spoooda> Spooda
#809 [10:58] <Spoooda> #6736
#810 [10:58] <crescentavocado> ERR_CONNECTION_REFUSED
#811 [10:58] <crescentavocado> shall we move this to disc?
#812 [10:58] <rockyye> right clicking the triangle though in the drop down what are the options
#813 [10:58] <rockyye> sure
#814 [10:58] * TalkToAss [webchat@cl086061164042.unet.cz] has joined #minecrafthelp
#815 [10:58] <crescentavocado> whats ur tags
#816 [10:59] <rockyye> Lucia#5692
#817 [10:59] <MatteoTje2009> it seems that minecraft.net doesn't have the correct headers to make the authorization call. But it's weird because it doesn't occur everywhere
#818 [11:00] <rockyye> my theory is that you guys are getting man in the middle attacked
#819 [11:00] <rockyye> basically someone is intercepting your connection to the server
#820 [11:00] <GreyVulpine> ??> crescentavocado tools/hjt
#821 [11:00] <Mightyena> crescentavocado: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#822 [11:00] <Mightyena> crescentavocado: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#823 [11:00] <crescentavocado> eek
#824 [11:00] <rockyye> but it errors because they don't have a valid certificate
#825 [11:00] <GreyVulpine> $20, we'll find something with that scan
#826 [11:01] * notsureaboutit [webchat@pool-71-241-236-130.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#827 [11:01] <crescentavocado> ive added Spoooda and rockyye on disc
#828 [11:03] <MatteoTje2009> hijackthis? sure...
#829 [11:05] <GreyVulpine> https://en.wikipedia.org/wiki/HijackThis
#830 [11:06] <MatteoTje2009> it's a cross origin problem, seems server side by me
#831 [11:06] <MatteoTje2009> Oh lol it sounded a bit scary GreyVulpine
#832 [11:06] <TalkToAss> #minecrafthelp i cant login on my main pc but on my notebook i can log in please help
#833 [11:08] <rockyye> @GreyVulpine yo i found the issue kinda
#834 [11:09] <MatteoTje2009> safari isn't as strict with the Access-Control-Allow-Origin headers maybe?
#835 [11:09] <rockyye> for https://authserver.mojang.com/authenticate avocados cert was issued by mojang
#836 [11:09] <rockyye> but it should be issued by Amazon
#837 [11:09] <crescentavocado> yep
#838 [11:09] <MatteoTje2009> nice, mine too!
#839 [11:10] <rockyye> so something is middle manning their connection
#840 [11:10] <Spoooda> Yo so with my issue it was very strange because my minecraft account wont accept my login however the techinc launcher will
#841 [11:11] <GreyVulpine> 20 bucks says hosts file.
#842 [11:11] <GreyVulpine> Go have a look at it
#843 [11:11] <crescentavocado> wheres that
#844 [11:15] * xxKombatWombatxx [webchat@200.102.50.210.sta.wbroadband.net.au] has quit. (Quit: webchat.esper.net)
#845 [11:21] * TheFoxy21 [webchat@au321-1-78-232-149-186.fbx.proxad.net] has joined #minecrafthelp
#846 [11:22] * rockyye [webchat@c-24-91-154-210.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#847 [11:23] <TheFoxy21> Hello, I have a problem with my Minecraft launcher, i can launch it in all version exept 1.13... et 1.14... I can lauch them but they instantely crash, Please i need your help !
#848 [11:26] * crescentavocado [webchat@host81-159-74-72.range81-159.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#849 [11:28] * kat [webchat@mta-98-156-237-227.kc.rr.com] has joined #minecrafthelp
#850 [11:32] <kat> hay, so i haven't been able to sign into my minecraft account thru the minecraft launcher. it keeps saying that the username and password are incorrect even though they are. i did what was recommended (wait 24 hours and reset the password) but nothing has worked
#851 [11:40] <MatteoTje2009> there are more people with this problem, but I'm not sure what the solution is yet
#852 [11:40] <MatteoTje2009> @GreyVulpine what should we see in the hosts file?
#853 [11:43] <MatteoTje2009> @GreyVulpine, i changed the hosts file: commented out the two mojang servers, now I'm able to log in on minecraft.net
#854 [11:43] <MatteoTje2009> kat you still here?
#855 [11:44] <kat> yes
#856 [11:44] * Spoooda [webchat@cpc103556-stkn17-2-0-cust431.11-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#857 [11:44] <MatteoTje2009> are you on windows 10?
#858 [11:44] <kat> yes
#859 [11:45] <MatteoTje2009> ok what you should do is edit the hosts file you do that as following:
#860 [11:45] <MatteoTje2009> click the search icon and enter Notepad, right click on it and open as administrator
#861 [11:46] <MatteoTje2009> then go to c:\Windows\System32\Drivers\etc
#862 [11:46] <MatteoTje2009> maybe you should choose to show all file types
#863 [11:46] <MatteoTje2009> open the file that's named hosts
#864 [11:48] <MatteoTje2009> if you find any lines with ".mojang.com" in it, enter a # at the front
#865 [11:48] <MatteoTje2009> then save and you're good to go
#866 [11:48] <MatteoTje2009> can you tell me if it worked for you?
#867 [11:48] <kat> hold on, i cant find what search icon your talking about
#868 [11:49] <MatteoTje2009> oh isn't that next to the windows icon?
#869 [11:49] <MatteoTje2009> the search glass
#870 [11:49] <MatteoTje2009> you can also click the windows icon
#871 [11:49] <kat> oooooh ok thanks
#872 [11:50] <MatteoTje2009> anyway, I'm off now, thanks @GreyVulpine for the hint!
#873 [11:50] * MatteoTje2009 [webchat@80-115-6-203.cable.dynamic.v4.ziggo.nl] has quit. (Quit: webchat.esper.net)
#874 [11:51] * Coordsix [webchat@80.82.77.12] has joined #minecrafthelp
#875 [11:51] <Coordsix> Hey, I cant login to minecraft
#876 [11:52] <Coordsix> it says my password is wrong. but it isnt
#877 [11:52] <Coordsix> it's been 3 days like this.
#878 [11:52] <Coordsix> It worked this afternoon, but now it doesn't.
#879 [11:55] * doge [webchat@cpc111607-chwo9-2-0-cust346.19-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#880 [11:55] <Coordsix> can anyone help
#881 [12:00] * crescentavocado [webchat@host81-159-74-72.range81-159.btcentralplus.com] has joined #minecrafthelp
#882 [12:00] <crescentavocado> hey, my minecraft launcher is saying to make sure youre online but i am
#883 [12:01] * Spooda [webchat@cpc103556-stkn17-2-0-cust431.11-2.cable.virginm.net] has joined #minecrafthelp
#884 [12:02] * ininjapie [webchat@99-56-158-198.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#885 [12:02] <ininjapie> help pls
#886 [12:02] <Spooda> Yo ive tried logging into my minecraft throught the launcher and its giving me a error saying "Make sure you are online and try again"
#887 [12:02] * GloryBol [webchat@195.112.88.115] has joined #minecrafthelp
#888 [12:02] <GloryBol> hello
#889 [12:02] <GloryBol> could someone help me please
#890 [12:02] <ininjapie> hey im not sure how to log in
#891 [12:02] * Jv [webchat@pool-98-109-100-140.nwrknj.fios.verizon.net] has joined #minecrafthelp
#892 [12:03] * xpolly_ [webchat@89-64-52-46.dynamic.chello.pl] has joined #minecrafthelp
#893 [12:03] <GloryBol> anyone????
#894 [12:03] <ininjapie> dont think aNYONES HERE
#895 [12:03] * GloryBol [webchat@195.112.88.115] has quit. (Client Quit)
#896 [12:03] <Jv> hey
#897 [12:03] * Jv [webchat@pool-98-109-100-140.nwrknj.fios.verizon.net] has quit. (Client Quit)
#898 [12:03] <xpolly_> Hello. I can't log in to my Minecraft account. I have sent requests to recover my account, but I cannot find the email with the transaction ID.
#899 [12:05] <xpolly_> yyy
#900 [12:09] * Coding [webchat@cpe-76-190-214-230.neo.res.rr.com] has joined #minecrafthelp
#901 [12:09] * kat [webchat@mta-98-156-237-227.kc.rr.com] has quit. (Quit: webchat.esper.net)
#902 [12:14] <Coding> I had played in a hardcore world a while back and my game crashed when I died. I haven't been able to play it for about a month now. What happens is that I open the launcher, get it to start, and then I'll press single player but then it either crashes there or it will take me to my worlds page, show the blue loading circle by my cursor, and then c
#903 [12:14] <Coding> rash. I have un-downloaded and re-downloaded Java to see if that was the problem but it didn't help. What should I do?
#904 [12:14] * ImOatMeal [webchat@cpe-174-107-171-212.sc.res.rr.com] has joined #minecrafthelp
#905 [12:14] <ImOatMeal> It won't let me play the full version of Minecraft, what do I do?
#906 [12:20] * ininjapie [webchat@99-56-158-198.lightspeed.miamfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#907 [12:20] <ImOatMeal> Please someone help me, it won't let me play the full version of Minecraft, What do I do?!?!
#908 [12:22] * ImOatMeal [webchat@cpe-174-107-171-212.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
#909 [12:28] * Groudon67 [webchat@212095005012.public.telering.at] has joined #minecrafthelp
#910 [12:29] * Kylee1337 [webchat@bl11-30-23.dsl.telepac.pt] has joined #minecrafthelp
#911 [12:29] <Kylee1337> hello?
#912 [12:30] <Kylee1337> Can someone help me?
#913 [12:30] * doge [webchat@cpc111607-chwo9-2-0-cust346.19-1.cable.virginm.net] has joined #minecrafthelp
#914 [12:30] <doge> hello i have returned
#915 [12:30] <Groudon67> Hi, the e-mail address I used for my minecraft account does not exist anymore because I deleted it a few years ago and I want to change it. Problem is: to do that I either need the e-mail address or know the security questions, but I answered them like 9 years ago and I don't know them anymore.. what do I do now?
#916 [12:30] <doge> the forum i have been sent didnt help
#917 [12:31] <GreyVulpine> Groudon67 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#918 [12:31] <doge> i am having an issue with loading realms i am recieving an error message java.security.cert.certificateexception no subject alternative dns name matching
#919 [12:31] <Groudon67> GreyVulpine I've sent on July 26th but they didn't answer yet...
#920 [12:31] <Kylee1337> Hey doge i cant log in minecraft.net but the login button doesnt work, and my launcher doesnt work either... what can i do? i've waited the 24h like they asked
#921 [12:31] <Groudon67> Is it normal to take more than 1 month=
#922 [12:32] <Groudon67> ?*
#923 [12:32] <doge> yeah im not a support helper
#924 [12:32] <Kylee1337> so can someone tell me?
#925 [12:32] <doge> but yes groudon67 it is normal
#926 [12:33] <doge> they said yesterday that they are working on messages sent from july 4
#927 [12:33] <doge> so Groudon67 theyll eventually get to you
#928 [12:33] <Groudon67> woah..
#929 [12:33] * Omg [webchat@b01b3d7f.bb.sky.com] has joined #minecrafthelp
#930 [12:33] <Groudon67> Oh and now I have the problem that I can't login and it says "Invalid email or password"
#931 [12:34] <Groudon67> but I also can't change password because I don't have access to that e-mail
#932 [12:34] <Groudon67> it's annoying
#933 [12:34] <Groudon67> I even tried with correct and saved credentials on browser
#934 [12:34] * crescentavocado [webchat@host81-159-74-72.range81-159.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#935 [12:34] * Kylee1337 [webchat@bl11-30-23.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#936 [12:34] <doge> well i got no clue waht to do mate you mightve been hacked
#937 [12:35] <Omg> i bought minecraft today of the offical website, now cant login to minecraft.net, or the minecraft launcher! please help
#938 [12:36] * mathias [webchat@p5B3071F3.dip0.t-ipconnect.de] has joined #minecrafthelp
#939 [12:36] <doge> youve probbably made a spelling mistake in your password
#940 [12:36] <doge> just try to reset your password
#941 [12:37] * Groudon67 [webchat@212095005012.public.telering.at] has quit. (Quit: webchat.esper.net)
#942 [12:37] <Omg> ive reset the password like 3 times and checked if its correct
#943 [12:37] * Spooda [webchat@cpc103556-stkn17-2-0-cust431.11-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#944 [12:37] <mathias> hi i have the problem that when i press login nothing happens
#945 [12:37] <Omg> same here mathias
#946 [12:38] <mathias> are the servers down?
#947 [12:38] <mathias> or offline
#948 [12:39] <Omg> i checked on the website, and all seems fine
#949 [12:39] <mathias> do you have the same problem?
#950 [12:39] * rozekoeken [webchat@ip565d2e5c.direct-adsl.nl] has joined #minecrafthelp
#951 [12:39] <Omg> yes, can u login to the launcher, because i cant
#952 [12:39] <rozekoeken> I also can't
#953 [12:40] <mathias> No i want to buy mc but when i want to log in on the website nothing happens
#954 [12:41] <Omg> see i got an ipad and logged in on the website from the ipad and it worked, but the pc version isnt workking
#955 [12:41] * Coding [webchat@cpe-76-190-214-230.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#956 [12:41] <mathias> yeah
#957 [12:41] <rozekoeken> I am able to log into my acc on my boyfriends pc, both the launcher and the site, but not on mine
#958 [12:41] <Omg> i bought the game of the ipad then downloaded from the mojang email
#959 [12:42] <rozekoeken> he also can't log in on my pc with his acc
#960 [12:42] <mathias> omg thats an brilliant idea
#961 [12:42] <mathias> a*
#962 [12:42] <mathias> an*
#963 [12:42] <Omg> i got it but the launcher doesnt allow me to login
#964 [12:42] <mathias> hahah my english grammar inst that good tho
#965 [12:42] <Omg> lol
#966 [12:43] <mathias> what does it say when you log in?
#967 [12:43] * Gino [webchat@83-162-206-110.ip.xs4all.nl] has joined #minecrafthelp
#968 [12:44] <Omg> nothing, i press the button and nothing happens, but when i try to login on the launcher it says invalid username or password, but ive double and even triple checked if its correct
#969 [12:45] <Gino> Hello! My minecraft account is Gino_d102. a few weeks my account doenst work anymore and i dont know my email adres. So i cant reset my password. What can i do?
#970 [12:45] * ImOatMeal [webchat@cpe-174-107-171-212.sc.res.rr.com] has joined #minecrafthelp
#971 [12:45] <Omg> possibly contact the mojang team?
#972 [12:45] <Gino> i did and they send me here...
#973 [12:45] <ImOatMeal> Alright i'm confused, I can only play the demo after buying the full game just a few days ago.
#974 [12:46] <mathias> omg maybe you have to log in on the website so your account is veryfied???
#975 [12:46] * Gino [webchat@83-162-206-110.ip.xs4all.nl] has quit. (Client Quit)
#976 [12:46] <Omg> but i cant login...
#977 [12:46] <mathias> On your iPad neither???
#978 [12:46] <Omg> yes on the ipad
#979 [12:47] <ImOatMeal> Can someone please help me? I bought the full version of Minecraft a few days ago and I can still log into my account but I can only play demo now...
#980 [12:47] <mathias> on mine it works
#981 [12:47] <ImOatMeal> If I rebuy Minecraft would this work and I would get refunded?
#982 [12:47] <ImOatMeal> I still got the Email for the purchase of Minecraft.
#983 [12:47] <mathias> imoatmetal maybe you have to verify your account
#984 [12:47] <Omg> on the ipad it works, but i doesnt on the pc, i dont understand
#985 [12:47] <ImOatMeal> How do I verify my Account?
#986 [12:48] <mathias> imoatmeal log in on the website from a mobile device
#987 [12:49] <mathias> omg i dont get it too
#988 [12:49] <ImOatMeal> Alright I logged in on my phone now what?
#989 [12:49] <Omg> i want to bang my head against a wall
#990 [12:49] <ImOatMeal> It's showing me my personal information not anything about verification
#991 [12:50] <mathias> imoatmeal now restart minecraft
#992 [12:50] <ImOatMeal> On my PC?
#993 [12:50] <mathias> omg hahhaaahahhha
#994 [12:50] <mathias> yes
#995 [12:50] <Omg> i thought u had to verify ur email when first creating a mojang account
#996 [12:50] <Omg> created*
#997 [12:51] <ImOatMeal> It didn't work, it still say's I can only play the Demo
#998 [12:51] <ImOatMeal> I'm getting pissed off, all I wanna do is play Skyblock rn but Minecraft won't fucking work.
#999 [12:51] <Absol> ImOatMeal: Please keep it civil
#1000 [12:51] <Omg> lol
#1001 [12:52] <mathias> oof
#1002 [12:52] <Omg> Absol help us out bro
#1003 [12:52] <Omg> dont just say keep it civil, i feel this dudes pain
#1004 [12:53] <ImOatMeal> If I repurchase Minecraft will it work and I will get refunded?
#1005 [12:53] <Omg> possibly
#1006 [12:53] <Omg> never tried it
#1007 [12:54] <ImOatMeal> Alright I'm rebuying this, I want a refund on my original copy of Minecraft though...
#1008 [12:54] * rozekoeken [webchat@ip565d2e5c.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#1009 [12:54] <Omg> bruh i dont knoew
#1010 [12:55] <mathias> so i bought minecraft now and look if i can log in
#1011 [12:55] <Omg> lets see
#1012 [12:57] <mathias> it dosent work
#1013 [12:57] <mathias> aww man
#1014 [12:58] * Marc [webchat@aftr-37-201-193-82.unity-media.net] has joined #minecrafthelp
#1015 [12:58] <Omg> i dunno man..........
#1016 [12:58] <Omg> so much for support services
#1017 [12:58] <Marc> Can i get help here
#1018 [12:58] <Omg> sup marc
#1019 [12:58] <Marc> is anyone here that can help
#1020 [12:58] <Marc> or is this dead
#1021 [12:59] <Omg> pretty dead as there is no one from the mojang team
#1022 [12:59] <Marc> nice, fuck this then
#1023 [12:59] <Absol> Marc: Please keep it civil
#1024 [12:59] <Marc> ill go jrk off to some minecraft hntai now then
#1025 [13:00] <Omg> lmao
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#1027 [13:02] * GachaShowBR2008 [webchat@bd7b7cd8.virtua.com.br] has joined #minecrafthelp
#1028 [13:03] <GachaShowBR2008> Good afternoon, I bought Minecraft Java Edition, but only opens the Demo, does not open the game. What is going on? Thank you.
#1029 [13:07] <mathias> i think the login severs are under maintenance
#1030 [13:07] * Omg [webchat@b01b3d7f.bb.sky.com] has quit. (Quit: webchat.esper.net)
#1031 [13:07] * mathias [webchat@p5B3071F3.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#1032 [13:09] * ImOatMeal [webchat@cpe-174-107-171-212.sc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1033 [13:09] * Tijs [webchat@dhcp-077-249-182-052.chello.nl] has joined #minecrafthelp
#1034 [13:10] <Tijs> if I try to log in and i click on the log in button, nothing happens no error nothing?
#1035 [13:12] * probablyalex [webchat@ctgypq1301w-lp140-01-76-68-250-43.dsl.bell.ca] has joined #minecrafthelp
#1036 [13:14] * senso [webchat@c-73-214-131-177.hsd1.pa.comcast.net] has joined #minecrafthelp
#1037 [13:14] <senso> HI
#1038 [13:14] <senso> hello
#1039 [13:14] <probablyalex> Hi im having trouble connecting to my mojang account. Im clicking on the log in button and nothing is happening
#1040 [13:14] <senso> how do i refund it
#1041 [13:15] * anton [webchat@mue-88-130-48-191.dsl.tropolys.de] has joined #minecrafthelp
#1042 [13:15] <senso> my brother bought it yesterday on accident
#1043 [13:15] <anton> hey
#1044 [13:15] * senso [webchat@c-73-214-131-177.hsd1.pa.comcast.net] has quit. (Client Quit)
#1045 [13:15] <probablyalex> Anyone else having trouble logging into mojang account on the website?
#1046 [13:15] <anton> i have a problem on minecraft.net
#1047 [13:16] <probablyalex> whats your problem?
#1048 [13:16] <probablyalex> maybe i can help
#1049 [13:16] <anton> It says on the launcher Invalid Email or Password
#1050 [13:16] <anton> but the acc infos are right
#1051 [13:17] <probablyalex> when is the last time you played minecraft?
#1052 [13:17] * cnug8 [~cnug8@cpe-67-242-110-179.stny.res.rr.com] has joined #minecrafthelp
#1053 [13:17] <anton> Today
#1054 [13:17] <probablyalex> ok thats strange
#1055 [13:17] <anton> But i bought a new account
#1056 [13:17] <probablyalex> im having trouble with logging in too
#1057 [13:17] <anton> I played today on another account
#1058 [13:17] <anton> then i bought minecraft java edition
#1059 [13:17] <anton> and now i cant login
#1060 [13:18] <probablyalex> ok weird?
#1061 [13:18] <probablyalex> im trying to redeem a minecraft java edition code on mojang.com but i cant even log in to my mojang account
#1062 [13:18] <probablyalex> im clicking on the log in button but nothing happens
#1063 [13:18] <anton> SAME
#1064 [13:19] <probablyalex> not even a error pop up
#1065 [13:19] <anton> on minecraft.net
#1066 [13:19] <anton> whats is this shit
#1067 [13:19] <Absol> anton: Please keep it civil
#1068 [13:19] <anton> SAME
#1069 [13:19] <anton> probablyalex
#1070 [13:19] <anton> no error message
#1071 [13:19] <probablyalex> @Absol could you please help us?
#1072 [13:19] <anton> Yes
#1073 [13:19] <anton> Absol
#1074 [13:20] <probablyalex> @anton literally nothing. just the button goes to gray instead or green
#1075 [13:20] <anton> YES
#1076 [13:20] <anton> !!1
#1077 [13:20] <GreyVulpine> Absol is a bot, it cannot respond to you
#1078 [13:20] <GreyVulpine> ??> probablyalex tools/hjt
#1079 [13:20] <Mightyena> probablyalex: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1080 [13:20] <Mightyena> probablyalex: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1081 [13:20] <anton> Mightyena i have the same issue on minecraft.net
#1082 [13:21] * TheClick [webchat@balticom-62-86.balticom.lv] has joined #minecrafthelp
#1083 [13:21] <TheClick> I have a problem
#1084 [13:22] * Immapanda [webchat@cpe-74-136-6-188.kya.res.rr.com] has joined #minecrafthelp
#1085 [13:22] <probablyalex> TheClick what is it? maybe you have the same issue as anton and I
#1086 [13:22] <TheClick> I deleted my previous email address, attached new email to my Minecraft account and forgot to save the transaction ID, can you send it to me again?
#1087 [13:23] * probablyalex [webchat@ctgypq1301w-lp140-01-76-68-250-43.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1088 [13:23] <TheClick> Helpers?
#1089 [13:24] <anton> @Mightyenahttps ://paste.gg/p/anonymous/b49135b2e5a747eb83838261eab8f0ed
#1090 [13:24] <GachaShowBR2008> Can someone help me?
#1091 [13:24] <anton> https://paste.gg/p/anonymous/b49135b2e5a747eb83838261eab8f0ed
#1092 [13:24] <anton> Mightyena
#1093 [13:24] * Roycie [webchat@68-187-104-106.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
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#1095 [13:25] <Roycie> My save files go to the wrong directory and i cant launch the game
#1096 [13:27] <Roycie> i want to change which directory it goes to
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#1101 [13:35] * ShinDoom [webchat@60.73-177-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#1102 [13:36] <GachaShowBR2008> Can you refund me the amount I paid?
#1103 [13:37] <ShinDoom> Can someone help me? Every time I want to connect to a server after 1-5 minutes it gives me a timed out message
#1104 [13:39] <GreyVulpine> GachaShowBR2008 - Nobody here works for Mojang
#1105 [13:39] <GreyVulpine> GachaShowBR2008 - See https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy?b_id=5408
#1106 [13:41] * koke [webchat@181.75.30.132] has joined #minecrafthelp
#1107 [13:41] <koke> Hi, I want to know how to recover my minecraft account
#1108 [13:42] * Exoloot [webchat@87-50-27-160-cable.dk.customer.tdc.net] has joined #minecrafthelp
#1109 [13:42] <GreyVulpine> koke - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#1110 [13:42] <ShinDoom> Can someone help me? Every time I want to connect to a server after 1-5 minutes it gives me a timed out message
#1111 [13:43] * ShinDoom [webchat@60.73-177-91.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#1112 [13:43] <ShinDoom> Can someone help me? Every time I want to connect to a server after 1-5 minutes it gives me a timed out message
#1113 [13:43] <GachaShowBR2008> Thanks.
#1114 [13:44] <Exoloot> Does anyone know what the following error is and how to fix it?: "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timied out: no further information:"
#1115 [13:45] * GachaShowBR2008 [webchat@bd7b7cd8.virtua.com.br] has quit. (Quit: webchat.esper.net)
#1116 [13:45] * Rein05 [webchat@ip5655a607.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#1117 [13:45] <Rein05> hello
#1118 [13:46] <ShinDoom> Can someone help me? Every time I want to connect to a server after 1-5 minutes it gives me a timed out message
#1119 [13:47] <Rein05> i have autism
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#1123 [13:56] * UniversalTiger [webchat@adsl-074-187-250-002.sip.bct.bellsouth.net] has joined #minecrafthelp
#1124 [13:56] <UniversalTiger> https://paste.gg/p/anonymous/999865a933024ce4a23f7ca69a7e9cad
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#1128 [14:14] * barkanator21 [webchat@71.7.13.135] has joined #minecrafthelp
#1129 [14:14] <barkanator21> Game auto crashes upon start
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#1134 [14:22] <UniversalTiger> https://paste.gg/p/anonymous/999865a933024ce4a23f7ca69a7e9cad
#1135 [14:28] * minititan [webchat@modemcable009.136-225-24.mc.videotron.ca] has joined #minecrafthelp
#1136 [14:29] <minititan> 2080 ti and 8700k runs minecraft at 1440p and gets 120 fps +/- and dips down to 35 -/+ why such dips
#1137 [14:29] <minititan> causing it to stutter alot
#1138 [14:30] <minititan> graphics driver updated, minecraft at 1.4 version. java updated,
#1139 [14:30] * drew [webchat@c-67-166-112-38.hsd1.ut.comcast.net] has joined #minecrafthelp
#1140 [14:31] <drew> I asked for a refund but then i said i didn't want to refund it and they did anyway
#1141 [14:31] <drew> I asked for a refund but then i said i didn't want to refund it and they did anyway
#1142 [14:31] * minititan [webchat@modemcable009.136-225-24.mc.videotron.ca] has left #minecrafthelp
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#1145 [14:33] * pundc2000 [webchat@p57A61DB6.dip0.t-ipconnect.de] has joined #minecrafthelp
#1146 [14:36] <pundc2000> i can not login with my old account, i do not have a mojang account, anyway the launcher tells that i have to use my nickname than, but it dosnt work!it tells that i have to make sure that i am online, btw. i am connected via LAN.
#1147 [14:39] * DuragMac [webchat@36-81-44-64-.reverse-dns] has joined #minecrafthelp
#1148 [14:40] <DuragMac> My friend can't join the serve I'm hosting, what do I do?
#1149 [14:41] * goldenshini [webchat@HSI-KBW-046-005-019-113.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#1150 [14:41] <goldenshini> hello
#1151 [14:42] <DuragMac> yes
#1152 [14:42] <goldenshini> ich dont remember my email adress and i want to migrate my account to mjoang
#1153 [14:42] <DuragMac> Im here for help too
#1154 [14:42] <DuragMac> I just ended up buying a new account to avoid the migration
#1155 [14:43] <goldenshini> is there a way to do this without knowing the old dress
#1156 [14:43] <goldenshini> really??
#1157 [14:43] <goldenshini> that sucks
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#1159 [14:55] * kagedesign5 [webchat@47.185.35.103] has joined #minecrafthelp
#1160 [14:57] <kagedesign5> how do i see if someone answered my question from last night?
#1161 [15:00] * halfman94 [webchat@p508FDCAA.dip0.t-ipconnect.de] has joined #minecrafthelp
#1162 [15:01] <halfman94> Anyone able to tell me how to find out which e-mail was used once to create the account?
#1163 [15:01] <halfman94> Cannot use "forgot email" due to the fact that I dont know which pw used either and whether its already a Mojang account or still classic MC
#1164 [15:01] <halfman94> havent played for a very while
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#1166 [15:08] * Gameboy66328 [webchat@cable-90-83.sssnet.com] has joined #minecrafthelp
#1167 [15:08] <Gameboy66328> Hello!
#1168 [15:09] * Colby [webchat@24.231.17.110] has joined #minecrafthelp
#1169 [15:09] <Gameboy66328> hello Colby
#1170 [15:10] <Colby> Cannot download. Have removed AVG and disabled firewalls. ByteFence is gone. Still no progress downloading the file on Windows 10. Unable to save download
#1171 [15:11] <Colby> : The process cannot access the file because it is being used by another process.
#1172 [15:11] <Gameboy66328> o
#1173 [15:12] * timmytissue [webchat@192-0-135-178.cpe.teksavvy.com] has joined #minecrafthelp
#1174 [15:12] <timmytissue> hi
#1175 [15:12] <Colby> Hi.
#1176 [15:12] <Gameboy66328> hi
#1177 [15:12] <timmytissue> I'm trying to get into my account :(
#1178 [15:12] <timmytissue> from a long time ago
#1179 [15:13] <Colby> I cannot download minecraft to my new computer.
#1180 [15:13] <timmytissue> oh, shit i feel like i have an idea
#1181 [15:13] <Absol> timmytissue: Please keep it civil
#1182 [15:14] <Gameboy66328> same but i forgot security questions and forgot the password to the email
#1183 [15:14] <Gameboy66328> ><
#1184 [15:15] * Colby [webchat@24.231.17.110] has quit. (Quit: webchat.esper.net)
#1185 [15:15] <timmytissue> didnt work
#1186 [15:15] <timmytissue> shoot
#1187 [15:16] <Gameboy66328> what were u doing
#1188 [15:16] <timmytissue> anyone know why i wouldnt be getting pass reset emails?
#1189 [15:16] <timmytissue> idk I thought maybe when i migrated the account i put a different email
#1190 [15:16] <Gameboy66328> ?
#1191 [15:16] <timmytissue> but ive tried all 3 of my emails
#1192 [15:16] <Gameboy66328> is it the password?
#1193 [15:16] <timmytissue> how do you mean?
#1194 [15:17] <timmytissue> i mean ive tried sending pass resets to all my emails
#1195 [15:17] <Gameboy66328> lol
#1196 [15:17] <Gameboy66328> are they in spam?
#1197 [15:17] * Rich [webchat@host109-145-82-133.range109-145.btcentralplus.com] has joined #minecrafthelp
#1198 [15:18] <timmytissue> no :(
#1199 [15:18] <Gameboy66328> then idk
#1200 [15:19] <Gameboy66328> timmy wanna know something dumb
#1201 [15:19] <Gameboy66328> timmy wanna know something dumb
#1202 [15:19] * Rich [webchat@host109-145-82-133.range109-145.btcentralplus.com] has left #minecrafthelp
#1203 [15:19] <timmytissue> sure
#1204 [15:19] <Gameboy66328> I am allowed to get in to minecraft but I CANT GET INTO MY MOJANG i just wanna change my skin
#1205 [15:20] <Gameboy66328> also I have minecraft bedrock coupon i need to use :(
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#1209 [15:22] * Jack [webchat@c-71-58-99-92.hsd1.pa.comcast.net] has joined #minecrafthelp
#1210 [15:22] <Nova> Hello! I'm attempting to log into the minecraft.net site, but everytime I click "login" it doesn't give me any way to input my login details. I'm at the page, but it's only the page background and a few buttons up top.
#1211 [15:22] <Nova> I've checked flash, and it's on and up-to-date, so I don't know what else to do.
#1212 [15:23] * Jack is now known as Guest692
#1213 [15:23] <Guest692> Hi, I have a problem logging into my minecraft realms that my friend owns. It comes up with io.netty.channel.abstractchannel$annotatedconnectexception connection timed out no further information. What should I do from here?
#1214 [15:24] * Nova [webchat@c-73-245-23-197.hsd1.fl.comcast.net] has quit. (Client Quit)
#1215 [15:25] <Bri> Hi! I payed for a Minecraft account a long time back and from what I remember I was only required to create the account with a username and password. I was able to access the account less than a month ago by downloading Minecraft onto my old computer, and logging in with the username in the "email" spot and it worked perfectly. Now I am unable to d
#1216 [15:25] <Bri> ownload the game without being forced to pay again, I am unable to login now but the username still exists
#1217 [15:27] <Guest692> Could your account have been refunded possibly?
#1218 [15:28] <Guest692> Bri
#1219 [15:28] <Bri> I doubt it, I'm not sure why it would
#1220 [15:31] <Guest692> If the username still exists, or if you are able to possibly remember the same email address, you can contact a support number and they will fix your account or help assist you from there. This is because you already have an account technically. I suggested the "refund" possibility because I know I had a personal problem similar where I had an acco
#1221 [15:31] <Guest692> unt and I couldn't log in. Check the email of that account to see if there are any refund receipts.
#1222 [15:31] <Guest692> Bri
#1223 [15:33] * Ducky [webchat@207.189.24.167] has joined #minecrafthelp
#1224 [15:36] <Bri> ill check, thanks
#1225 [15:36] <Ducky> I cannot log into Minecraft. I keep getting a invalid email or password. I have attempted to change my password several times and am positive I have entered the correct password and email. I have also waited more than 24 hours before changing my password again and attempting to log into the game, but I am still not able to. I was here a few days ag
#1226 [15:36] <Ducky> o requesting help, but after I posted my results for using Hijack this, I never got a response. I still have my link for my results if needed.
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#1231 [15:38] <jto> My Minecraft launcher gets stuck on "Preparing" when I try to open Java MC. I have to force quit in order to get it to respond.
#1232 [15:38] <nerooxygen> Hello, I bought minecraft about 2012 for a long time I haven't played, I have the email when i bought the time and all. I wanted to play now but I can't log in. I have tried already restar the password but they don't send me any email
#1233 [15:38] * Gameboy66328 [webchat@cable-90-83.sssnet.com] has quit. (Quit: webchat.esper.net)
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#1235 [15:39] <kagedesign5> i paid for and downloaded Minecraft Java yesterday and when you open the appa black window opens up with a white bar at the top. I have looked at %appdata% and the only file I have is versions. I looked at my virus protection and everything is approved. I don't know what to do.
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#1240 [15:47] <TechdudeGames> I am having an issue on the Linux version of the Minecraft launcher that is prohibiting me from logging in/connecting to Mojang to download the new versions of MC or even getting to Realms. The bug is caused by the launcher for some reason not being able to complete requests sent to the auth servers.
#1241 [15:47] <TechdudeGames> Additionally, every time I try to connect it prints SaveToBuffer error in the console that launched minecraft-launcher
#1242 [15:51] <TechdudeGames> I have tried everything from opening bug reports to looking it up on line and nothing is seeming to work. So I thought I would ask here and see if there is something that I am blatantly missing.
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#1245 [15:55] <Finn_Buckner> yoo
#1246 [15:56] <Finn_Buckner> How do i make a mob grinder in survival on xbox one, mine arent spawning mobs?
#1247 [15:58] * Mike7 [webchat@cne82.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#1248 [16:00] <Mike7> I bought a gift card a week ago with the code for the game Minecraft Java edition but when I try to enter the code It says It's incorect. How do I fix this?
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#1252 [16:11] * matt9 [webchat@ool-944a5651.dyn.optonline.net] has joined #minecrafthelp
#1253 [16:12] <matt9> my lan server wont connect
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#1257 [16:19] <Disqoh> Hello?
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#1261 [16:23] <sprink> how long is the wait for account help?
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#1263 [16:26] * Dave is now known as Guest53447
#1264 [16:26] <Mike7> Idk I've been waiting a week for help
#1265 [16:26] * creepyjustin [webchat@aftr-95-222-25-228.unity-media.net] has joined #minecrafthelp
#1266 [16:27] <Guest53447> hello
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#1268 [16:27] <Guest53447> I need some assistance on a purchase I made...
#1269 [16:28] <Ducky> I have been waiting for several days.
#1270 [16:28] <Guest53447> hello is there no one in this chat that can assist?
#1271 [16:28] <creepyjustin> i need some help i dont remember my email adress and i cant change my minecraft to realm mod
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#1274 [16:45] <Guest53447> is there anyone helpful in this chat?
#1275 [16:48] * karente [webchat@177-37-90-94.ultrat.com.br] has joined #minecrafthelp
#1276 [16:48] <karente> hi
#1277 [16:49] <karente> i need some help with my minecraft account
#1278 [16:49] <karente> someone can help me ?
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#1280 [16:56] * Sara21 [webchat@ool-4574dab4.dyn.optonline.net] has joined #minecrafthelp
#1281 [16:57] <Sara21> Hi I was wondering how to create a two player server or multiplayer for someone near me
#1282 [16:58] * sheyL [webchat@c-66-229-205-96.hsd1.fl.comcast.net] has joined #minecrafthelp
#1283 [16:58] <sheyL> how long does it take to place order
#1284 [16:59] <sheyL> my screen has been on placing order since yesterday
#1285 [16:59] * matefer [webchat@host16.ptr106.iplanet.ec] has joined #minecrafthelp
#1286 [16:59] <Sara21> Do you know how to create a multiplayer server
#1287 [17:02] <matefer> Hello, I starting to download the game and i have this error: Detalles del error: Failed to connect to libraries.minecraft.net port 443: Operation timed out
#1288 [17:02] <matefer> Unable to download https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar to /Users/Usuario/Library/Application Support/minecraft/libraries/com/mojang/patchy/1.1/patchy-1.1.jar
#1289 [17:03] <matefer> I play on a Mac Os Mojave
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#1291 [17:04] * Wolfer7098 [webchat@136.49.98.79] has joined #minecrafthelp
#1292 [17:05] <Wolfer7098> Does anyone know if there’s a way to purchase Minecraft in Kurdistan? Someone I met online has to resort to using alt websites and stuff, and wants a permanent account
#1293 [17:05] * samisprettyawesome [webchat@c-73-75-175-202.hsd1.il.comcast.net] has joined #minecrafthelp
#1294 [17:06] <samisprettyawesome> Am I able to join an Xbox Realm through Java?
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#1296 [17:07] <samisprettyawesome> plz help
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#1302 [17:24] <dsfsdaf> i am always getting an error on minecraft
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#1304 [17:24] * DarkNoddy [~mordi@ti0020a400-2810.bb.online.no] has quit. ()
#1305 [17:25] <dsfsdaf> whenever i want to play i have to make a new user account on my to play.. im only allowed one play per user and then i have to make a new user
#1306 [17:25] <dsfsdaf> why is this
#1307 [17:29] * KyleKurtFan18 [webchat@75-129-254-208.dhcp.mtvr.il.charter.com] has joined #minecrafthelp
#1308 [17:31] <KyleKurtFan18> Whenever I try to activate resource packs that I downloaded, or ones on certain gamemodes on servers, nothing happens. When I try to click the Super Secret Settings button, it just makes random Minecraft sounds and does nothing else. I uninstalled and reinstalled Minecraft, I am on vanilla 1.8.9, and I have OpenGL version 4.5, so I'm not sure what
#1309 [17:31] <KyleKurtFan18> else to do.
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#1318 [17:50] * Ben is now known as Guest15531
#1319 [17:50] <Guest15531> Hi, I have updatd my graphics drivers, Restarted my game, Uninstalled the game, and Reinstalled. i have even restarted me pc and still within the first 30 sec the game crashes. and no crash log or error code appears
#1320 [17:51] * ArchShadow20 [webchat@104-176-28-40.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
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#1322 [17:51] <ArchShadow20> hello
#1323 [17:52] <Guest15531> any help?
#1324 [17:52] <ArchShadow20> nope
#1325 [17:53] <ArchShadow20> you?
#1326 [17:53] <Guest15531> i need help
#1327 [17:53] <ArchShadow20> I do to
#1328 [17:53] <Guest15531> whats your issue
#1329 [17:54] <ArchShadow20> my game crashes at the launcher opening and then when it doesnt crash it doesnt fully load the red bar gets stuck at the end and i wait for a while still doesnt load
#1330 [17:54] <Guest15531> SAME
#1331 [17:54] <Guest15531> my exact issue
#1332 [17:55] <ArchShadow20> WIERD
#1333 [17:55] <ArchShadow20> do you currently have another computer that has the same log in info?
#1334 [17:55] <Guest15531> no
#1335 [17:55] <ArchShadow20> or i should say the same account logged in
#1336 [17:55] <Guest15531> no
#1337 [17:56] <ArchShadow20> ok well i can cross that off the list of why it wont work
#1338 [17:56] <Guest15531> yep
#1339 [17:56] <Guest15531> did you update you drivers
#1340 [17:56] <ArchShadow20> yes
#1341 [17:56] <ArchShadow20> i think so
#1342 [17:56] <Guest15531> same
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#1350 [18:19] * yeet [webchat@184-155-232-218.cpe.cableone.net] has joined #minecrafthelp
#1351 [18:20] <yeet> im trying to buy minecraft and made an account and i tried to login and i put everything in and nothing shows up
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#1353 [18:21] <ArchShadow20> did you check your email in case there was a confirmation email
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#1355 [18:23] * Tushi [webchat@pool-70-18-16-215.nycmny.east.verizon.net] has joined #minecrafthelp
#1356 [18:25] <Tushi> I've been having storage space issues and I have tons of space on my PC. I am using Java Edition. Not sure how to keep the game from force closing due to the space issue.
#1357 [18:26] * nkbh_gh [webchat@47.182.47.216] has joined #minecrafthelp
#1358 [18:26] <nkbh_gh> I have Java Editon But It wont Load, I Have windows 10.
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#1361 [18:30] * Yoshi [webchat@pool-70-18-16-215.nycmny.east.verizon.net] has joined #minecrafthelp
#1362 [18:31] <Yoshi> Is there anyone here?
#1363 [18:31] * Bombpapii [webchat@cpe-76-176-40-43.san.res.rr.com] has joined #minecrafthelp
#1364 [18:31] <Bombpapii> Hello?
#1365 [18:31] * Nick [webchat@ip68-97-12-162.ok.ok.cox.net] has joined #minecrafthelp
#1366 [18:32] <Yoshi> Hi
#1367 [18:32] * Nick is now known as Guest92175
#1368 [18:32] <Guest92175> I have been unable to pay in any way for 2 weeks. many times tried to reenter payment forms and checked with bank and paypal.
#1369 [18:32] * DopeGhoti [~quassel@vps.dope.ghoti.me] has joined #minecrafthelp
#1370 [18:33] <Yoshi> Pay for what?
#1371 [18:33] <Guest92175> my minecraft relm
#1372 [18:33] * BoyOhboy [webchat@ip98-165-111-93.ph.ph.cox.net] has joined #minecrafthelp
#1373 [18:34] <Guest92175> ??
#1374 [18:35] <Yoshi> You've accepted the terms correct.
#1375 [18:35] <Yoshi> Also are you using java edition?
#1376 [18:35] <Guest92175> yes we had the realm for over a year
#1377 [18:35] <Guest92175> yes
#1378 [18:36] <Yoshi> How have you paid for it before?
#1379 [18:36] <Guest92175> paypal and my bank debit card. i tried both and reentered both. it just sends me email after email about being unable to process payment
#1380 [18:37] <BoyOhboy> When trying to install minecraft to a new ssd in my system i get an error message that a drive (F) is not available. Its trying to connect to a drive that crashed recently. Please help!
#1381 [18:37] <Guest92175> excuse me?
#1382 [18:37] <Yoshi> have you tried making the payment through the windows store instead?
#1383 [18:38] <Guest92175> thank you
#1384 [18:39] <Yoshi> Did that work or are you just grateful for a suggestion?
#1385 [18:39] <Bombpapii> I have proper account information and have tried to make a new account, but I can't login on the minecraft.net or the trial launcher and when I try it just goes grey and nothing happens and on the launcher it just says invalid username/password but i know my information is correct bc I can use it on another computer just not this one for some reaso
#1386 [18:39] <Bombpapii> n.
#1387 [18:41] <Yoshi> BoyOhboy Is it possible to remove the drive that crashed so it wont attempt to connect to it
#1388 [18:41] <Guest92175> ahh ok I will look into that also thank you. I though this was an employee help chat but thank you for the suggestions. much appreciated.
#1389 [18:41] * Guest92175 [webchat@ip68-97-12-162.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#1390 [18:42] <BoyOhboy> It was already removed from the system.
#1391 [18:44] <Bombpapii> So nothing? lol
#1392 [18:44] * macarnii [webchat@125-70-168-152.fibertel.com.ar] has joined #minecrafthelp
#1393 [18:45] <Yoshi> BoyOhboy Try this link I feel like it should help https://gaming.stackexchange.com/questions/179373/how-to-transfer-minecraft-root-folder-to-an-ssd-drive
#1394 [18:46] * macarnii [webchat@125-70-168-152.fibertel.com.ar] has quit. (Client Quit)
#1395 [18:46] <BoyOhboy> Thank you for the info. Im trying to do a fresh install to the ssd as the crashed drive had Minecraft installed on it.
#1396 [18:48] <Yoshi> I'm not sure how to do that unless there was a wat to direct installs to automatically go to the new drive instead of the original crashed drive
#1397 [18:49] <BoyOhboy> Yea, thats what has me confused. Could it be something saved in the old launcher files on the Minecraft site? Does it work that way?
#1398 [18:49] <BoyOhboy> Yea, thats what has me confused. Could it be something saved in the old launcher files on the Minecraft site? Does it work that way?
#1399 [18:53] * Yoshi [webchat@pool-70-18-16-215.nycmny.east.verizon.net] has left #minecrafthelp
#1400 [18:54] <Bombpapii> man, my issue is annoying aha, I literally just logged in on my brothers pc to check the info and its correct but on my pc it acts like it's wrong
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#1403 [19:00] <buck> i forgot my old minecraft email address but remember my username and password
#1404 [19:00] <buck> how do i migrate
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#1411 [19:13] <Cam> Hi, I recently downloaded Minecraft onto my MacBook Pro (Retina, 13-inch, Early 2015) and when I open the launcher it goes immediately to a gray screen and stays there. I have tried uninstalling and reinstalling it, updating java, updating adobe flash, updating my computer, and restarting my computer. None of these things have helped and no guides
#1412 [19:13] <Cam> online have been able to help. I have been so sad that I can't play Minecraft on my only computer, any assistance or guidance would be appreciated. Thanks so much
#1413 [19:17] * raczyn12 [webchat@37.30.49.28.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#1414 [19:17] <raczyn12> hi just asking what can i do with this error Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host
#1415 [19:17] <raczyn12> trying to play realms with friends and this is happening
#1416 [19:17] <raczyn12> not really sure what can i do
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#1418 [19:19] * Nekodi [webchat@45.173.72.6] has joined #minecrafthelp
#1419 [19:19] <Nekodi> hola
#1420 [19:20] <Nekodi> minecraft crashed
#1421 [19:21] <Nekodi> help
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#1423 [19:30] * Isabella [webchat@184.170.105.208] has joined #minecrafthelp
#1424 [19:31] <Isabella> my redemption code wont work
#1425 [19:36] * Isabella [webchat@184.170.105.208] has quit. (Quit: webchat.esper.net)
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#1427 [19:36] * SovietLeder [webchat@c-67-176-112-77.hsd1.co.comcast.net] has joined #minecrafthelp
#1428 [19:39] <SovietLeder> I fixed the crashing im pretty sure but now im getting major block lag
#1429 [19:40] <f1> Hello. I have a issue: Whenever I try to connect to a server, it says "Internal Exception: io.netty.handler.codec.DecoderExeption: The received string length is longer than maximum allowed (22 > 16)" any fixes? Thanks
#1430 [19:40] <f1> May not be able to respond in a few.
#1431 [19:41] <SovietLeder> so what should i do about the blocklag?
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#1434 [19:43] <ChaseValk> Hello, I am having trouble connecting to LAN with my friend
#1435 [19:43] <Isabella> my redemption code isnt working
#1436 [19:43] <ChaseValk> It won't show up on the list
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#1439 [19:46] * Arti [webchat@amontpellier-651-1-261-87.w92-143.abo.wanadoo.fr] has joined #minecrafthelp
#1440 [19:46] <Arti> hello ?
#1441 [19:46] <Arti> can someone help me ?
#1442 [19:49] * SovietLeder [webchat@c-67-176-112-77.hsd1.co.comcast.net] has joined #minecrafthelp
#1443 [19:50] <SovietLeder> sorry disconnecteed
#1444 [19:50] <SovietLeder> how do i fix blocklag?
#1445 [19:51] * Chase [webchat@97.102.204.76] has joined #minecrafthelp
#1446 [19:51] <Chase> hello!
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#1449 [19:52] <SovietLeder> hi
#1450 [19:53] * imshadow_ [webchat@h219.165.96.50.dynamic.ip.windstream.net] has joined #minecrafthelp
#1451 [19:56] <imshadow_> hey, i just bought minecraft for my PC and when i downloaded the java edition i went to open it and it keeps saying "error launching game failed!" unable to save download name: land_hit.ogg (but that name changes after every crash) I've been googling so much and i can't seem to find the answer and i looked for something that said to uninstall bytef
#1452 [19:56] <imshadow_> orce but that's not in my apps and features
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#1454 [20:00] * MusicMonger [webchat@174-26-88-78.phnx.qwest.net] has joined #minecrafthelp
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#1456 [20:02] <MusicMonger> Hi there, I have tried resetting my password, and have tirelessly entered two emails that would be the only possible emails for my account login. One is the original email that I purchased with and the other is an email I use actively now.
#1457 [20:02] <MusicMonger> Why am I not receiving a password reset email to either one (Inbox/Junk/Spam have received nothing)?
#1458 [20:04] <Davidmmmmmm> The login button for minecraft.net doesn't work for me, i can log in fine from my phone but not my computer
#1459 [20:04] <Davidmmmmmm> I also changed my password but that hasn't done anything
#1460 [20:05] <imshadow_> no one has answered mine maybe yall can help though?
#1461 [20:05] <Davidmmmmmm> And on the minecraft launcher it just says "Sorry! Make sure you are online and try again"
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#1464 [20:12] <MusicMonger> imshadow_, what's your question?
#1465 [20:26] * Xgames_net [webchat@71-214-210-74.orlf.qwest.net] has joined #minecrafthelp
#1466 [20:26] * GORDO_DRAMA04 [webchat@143.208.20.41] has joined #minecrafthelp
#1467 [20:26] <Xgames_net> Help
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#1470 [20:29] * anything [webchat@192.200.24.3] has joined #minecrafthelp
#1471 [20:30] <anything> I'm trying to log in to a mojang account i just made and the it just freezes when i press log in
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#1473 [20:30] * SUS [webchat@cpe-98-24-43-158.carolina.res.rr.com] has joined #minecrafthelp
#1474 [20:30] <SUS> hello
#1475 [20:32] <SUS> so i havent been able to stay in my friends realm for more than 20 mins with out getting a message saying internal exception: java.io.IOException An existing connection was forcibly closed by the remote host
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#1477 [20:40] * BUSSS [webchat@cpe-98-24-43-158.carolina.res.rr.com] has joined #minecrafthelp
#1478 [20:42] <BUSSS> Im trying to play realms with friends and i cant stay in the game for 20 mins without getting a getting kicked and it saying internal exception: java.io.IOException: An exsisting connection was forcibly clolosed by the remote host
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#1482 [20:49] * Kalen [webchat@c-69-243-7-17.hsd1.md.comcast.net] has joined #minecrafthelp
#1483 [20:49] <Kalen> hello
#1484 [20:49] <Aufogz> hello, whenever i try lo launch minecraft java it stoppes loading when i try and load minecraft and it doesnt do anything, ive tried so many things, ive uninstalled minecraft about 5 times and that doesnt work, when i tried to launch it today it worked and i could play but then i exited out of minecraft and i launched it back up and the same thing
#1485 [20:49] <Aufogz> happened, it almost finishes loadong then stoppes and says java or minecraft has stopped working
#1486 [20:49] <Kalen> when I try to download new versions of Minecraft it says this
#1487 [20:49] <Kalen> Error details: The process cannot access the file because it is being used by another process.
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#1489 [20:57] * Phoenix [webchat@rrcs-173-197-56-243.west.biz.rr.com] has joined #minecrafthelp
#1490 [20:58] <Phoenix> Well thanks for telling me that you are useless.
#1491 [20:58] * Phoenix [webchat@rrcs-173-197-56-243.west.biz.rr.com] has quit. (Client Quit)
#1492 [20:59] * Mathias [webchat@LPZ-181-188-160-00152.tigo.bo] has joined #minecrafthelp
#1493 [20:59] <Mathias> Hi
#1494 [20:59] <Mathias> Does anyone can help me please
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#1498 [21:15] * frie13 [webchat@ip-129-15-64-227.wireless-pat.ou.edu] has joined #minecrafthelp
#1499 [21:15] <frie13> im trying to login but whenever i hit login, nothing happens
#1500 [21:15] <frie13> can someone help me with that?
#1501 [21:17] * william [webchat@cpe-76-169-240-30.socal.res.rr.com] has joined #minecrafthelp
#1502 [21:17] <william> i need help loging in
#1503 [21:18] <william> i cant reset my security questions
#1504 [21:18] <william> whenever i click the link to reset the questions it takes me to login and i have to answer the security questions that im trying to reset
#1505 [21:27] * Da [webchat@broadband.actcorp.in] has joined #minecrafthelp
#1506 [21:27] <Da> I want to delete my request
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#1508 [21:47] * xavier [webchat@c-71-193-28-29.hsd1.ca.comcast.net] has joined #minecrafthelp
#1509 [21:47] <xavier> refund
#1510 [21:49] * xavier [webchat@c-71-193-28-29.hsd1.ca.comcast.net] has quit. (Client Quit)
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#1512 [21:51] * jack is now known as Guest17099
#1513 [21:51] <Guest17099> so it's gonna be a while to get my ticket heard?
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#1516 [21:55] * Matt4 [webchat@67-1-251-9.tcso.qwest.net] has joined #minecrafthelp
#1517 [21:55] <Matt4> My old account is unable to be migrated
#1518 [21:56] <Matt4> Can someone help me migrating my old account? The old email has since been deleted and I am unable to recover the original account but I am still able to login to it.
#1519 [21:56] * Matt4 [webchat@67-1-251-9.tcso.qwest.net] has quit. (Client Quit)
#1520 [21:58] * olafsuperstar [webchat@50.88.248.4] has joined #minecrafthelp
#1521 [21:58] <olafsuperstar> bro
#1522 [21:59] <olafsuperstar> my launcher keeps crashing the loading screen starts but then before it fully loads it breaks
#1523 [22:00] <olafsuperstar> e
#1524 [22:01] <olafsuperstar> I literally logged out deleted and rEInstalled mc and restarted computer
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#1527 [22:06] <olafsuperstar> bruh
#1528 [22:06] * Talon [webchat@c-71-228-118-148.hsd1.nm.comcast.net] has joined #minecrafthelp
#1529 [22:10] * Rortega [webchat@fixed-187-188-11-0.totalplay.net] has joined #minecrafthelp
#1530 [22:11] <Rortega> Hi, I buy minecraft java edition on 2017. Now Im trying to redeem my code to play the windows 10 version and I cant
#1531 [22:11] <Rortega> I can only play the demo version of windows 10
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#1534 [22:24] * olafsuperstar [webchat@50.88.248.4] has joined #minecrafthelp
#1535 [22:24] <olafsuperstar> my Minecraft won't launch
#1536 [22:25] <olafsuperstar> It would start loading but then just crash
#1537 [22:25] <olafsuperstar> there is a few mine hut server plugin
#1538 [22:25] <olafsuperstar> but there is no channel for that
#1539 [22:26] * coco [webchat@71-221-10-162.klln.qwest.net] has joined #minecrafthelp
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#1543 [22:30] <coco> i'm trying to run the latest version on my windows 8 hp, and i've edited a few settings in game to try and help but every time i open a game, whether it's survival or creative, a few seconds in and it always crashes.
#1544 [22:51] * MayDay [webchat@forest03cpe.127.236.255.206.ark.cablelynx.com] has joined #minecrafthelp
#1545 [22:52] <MayDay> hello?
#1546 [22:53] <MayDay> i have this problem when trying to load in a new world
#1547 [22:53] <MayDay> it freezes on around 33 percent
#1548 [22:53] <MayDay> or it just crashes
#1549 [22:55] <MayDay> ive been trying to solve this issue for several months by giving it more ram
#1550 [22:55] <MayDay> and reinstalling minecraft several times
#1551 [22:56] <MayDay> so the only way that ive been able to play minecraft at all is on bedrock
#1552 [22:57] <MayDay> my system more than meets all the requirements of minecraft java and ive installed all the correct drivers
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#1555 [23:00] * KarlWittmann [webchat@072-179-113-202.res.spectrum.com] has joined #minecrafthelp
#1556 [23:02] <KarlWittmann> Hello, I need help with a LAN connectivity issue. Both the second player and I are updated to the lastest, we both use windows, I don't get why the f*ck this thing is displaying "Outdated client! Please use 19w35a"
#1557 [23:02] <KarlWittmann> Anyone can help me?
#1558 [23:03] <Andrio> Latest what?
#1559 [23:03] <KarlWittmann> lastest version
#1560 [23:03] <KarlWittmann> the lastest update of 1.14
#1561 [23:03] * laserknight [uid567@id-567.hathersage.irccloud.com] has joined #minecrafthelp
#1562 [23:03] <Andrio> KarlWittmann, are you both on 19235a?
#1563 [23:03] <Andrio> 19w35a
#1564 [23:03] <KarlWittmann> how can I check that? I thought that it was the same version, like we both are updated
#1565 [23:04] <Andrio> KarlWittmann, on the server it should be in the log; apart from that it's telling you in the error message. On the client it's on the title screen.
#1566 [23:04] <laserknight> Hi, I am trying to install Minecraft on my microwave, but it keeps overheating and shutting down. What can I do?
#1567 [23:04] <KarlWittmann> Okay let me check. In case we are NOT in the same "19w35a" thing, how can I solve it?
#1568 [23:04] <Andrio> If they're not the same version, it's not going to work
#1569 [23:05] <Andrio> KarlWittmann, depends which one you want to change
#1570 [23:05] <KarlWittmann> It only says 1.14.4?
#1571 [23:05] * ElPizzaGuy [webchat@177.16.246.88.static.host.gvt.net.br] has joined #minecrafthelp
#1572 [23:05] <Andrio> laserknight, well, if the system requirements say Minecraft won't run on a toaster, I think a microwave is out as well.
#1573 [23:05] <ElPizzaGuy> Hey...!
#1574 [23:05] <KarlWittmann> ohh... hers say that,... 19w35a
#1575 [23:05] <KarlWittmann> :/
#1576 [23:06] <Andrio> mm
#1577 [23:06] <Andrio> KarlWittmann, you have a pre-release version of the server.
#1578 [23:06] <KarlWittmann> how can I install the 1.14.4 in her computer?
#1579 [23:06] <KarlWittmann> Didn't knew man, we just downloaded it back
#1580 [23:06] <KarlWittmann> weird right?
#1581 [23:06] <ElPizzaGuy> Uhm, I have a peculiar issue...
#1582 [23:07] <ElPizzaGuy> :/
#1583 [23:07] <Andrio> KarlWittmann, you can get the latest release server from https://www.minecraft.net/en-us/download/server/
#1584 [23:07] <Andrio> for other versions, make sure the correct one is selected in the launcher
#1585 [23:07] <frie13> hey can someone help me? i still cant login to minecraft.net
#1586 [23:07] <Andrio> ??> ElPizzaGuy ask
#1587 [23:07] <Mightyena> ElPizzaGuy: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1588 [23:07] <Mightyena> ElPizzaGuy: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1589 [23:08] <KarlWittmann> how can this happen? Is this normal Andrio
#1590 [23:08] <Andrio> frie13, what happens when you try?
#1591 [23:08] <Andrio> KarlWittmann, yes; you have two different incompatible versions of the game
#1592 [23:08] <frie13> literally nothing, the recaptcha pops up and when i do it it doent do anything
#1593 [23:08] <Andrio> KarlWittmann, probably someone accidentally selected the snapshot instead of the release version.
#1594 [23:08] <frie13> like i cant login still
#1595 [23:08] <Andrio> frie13, can you log in at https://account.mojang.com/ ?
#1596 [23:09] <KarlWittmann> okay cool, will try to do it like that. Didn't even crossed my mind. Thank you Andrio
#1597 [23:09] <Andrio> no problem.
#1598 [23:09] <frie13> no Andrio, it says invalid email, its a microsoft account not mojang
#1599 [23:10] <Andrio> frie13, where are you trying to log in?
#1600 [23:10] <frie13> minecraft.net
#1601 [23:10] <ElPizzaGuy> So... I tried to login my minecraft account to remember old times, but I forgot my password. The problem is that, when I tried to change it, Microsoft blocked my email address. It's an old account, and I can't remember the required informations. How can I get my Mojang account back? :v
#1602 [23:10] <Andrio> frie13, do you have the Windows 10 Edition?
#1603 [23:10] <frie13> yes Andrio
#1604 [23:10] <Andrio> ElPizzaGuy, how do you know your email address is blocked?
#1605 [23:10] * KarlWittmann [webchat@072-179-113-202.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#1606 [23:11] <Andrio> frie13, minecraft.net and mojang.com are for the Java Edition unless otherwise specified; go download it from the Windows Store app.
#1607 [23:11] <ElPizzaGuy> I tried to login, and it said that for my account's safety, it was blocked, because of "unormal activity"...
#1608 [23:12] * Nickname_Lol [webchat@c-73-189-65-153.hsd1.ca.comcast.net] has joined #minecrafthelp
#1609 [23:12] <Andrio> ElPizzaGuy, where are you trying to log in?
#1610 [23:12] <Nickname_Lol> Hi, my friend made a minecraft account without my permission and I would like a refund please.
#1611 [23:12] <ElPizzaGuy> Outlook, from Microsoft
#1612 [23:12] <Nickname_Lol> How do I get a refund?
#1613 [23:13] <frie13> Andrio I have the java launcher for minecraft, i have a java account, I just cant login
#1614 [23:13] <ElPizzaGuy> I put all the informations I remember, but there's things I wouldn't remember, like, never
#1615 [23:13] <Andrio> ??> Nickname_Lol account/refund
#1616 [23:13] <Mightyena> Nickname_Lol: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1617 [23:14] <Andrio> frie13, you can't log in to that using your Microsoft accuont
#1618 [23:14] <Andrio> ElPizzaGuy, see https://help.mojang.com/customer/en/portal/articles/901432-changing-your-email-address-mojang-accounts-?b_id=5408
#1619 [23:14] * NateshJT [webchat@75-174-147-63.boid.qwest.net] has joined #minecrafthelp
#1620 [23:15] <Nickname_Lol> How do I get a refund for my minecraft account?
#1621 [23:16] <Andrio> ??> Nickname_Lol account/refund
#1622 [23:16] <Mightyena> Nickname_Lol: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1623 [23:18] <ElPizzaGuy> Here says that to change the email address, you need to pass some security challenge. I would like to try it, but there's it. I can't remember my password, and I can't change it as well.
#1624 [23:19] <Andrio> ElPizzaGuy, that might be an issue with the website; I'm not clear on it.
#1625 [23:19] * Nickname_Lol [webchat@c-73-189-65-153.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1626 [23:19] <Andrio> ??> ElPizzaGuy account/send-email
#1627 [23:19] <Mightyena> ElPizzaGuy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1628 [23:19] <Mightyena> ElPizzaGuy: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1629 [23:22] <ElPizzaGuy> Transaction ID is essential, right?
#1630 [23:23] <Andrio> ElPizzaGuy, it makes it a lot easier if you have that; you can ask about alternative verification methods.
#1631 [23:23] <Andrio> ??> ElPizzaGuy account/trans-ID
#1632 [23:23] <Mightyena> ElPizzaGuy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1633 [23:23] <ElPizzaGuy> Dude, Microsoft's security sometimes just annoys me... Thank you guys, I'll try this.
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#1635 [23:25] * ElPizzaGuy [webchat@177.16.246.88.static.host.gvt.net.br] has quit. (Quit: webchat.esper.net)
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#1638 [23:46] * Jasmine0 [webchat@d27-99-51-86.bla1.nsw.optusnet.com.au] has joined #minecrafthelp
#1639 [23:47] <Jasmine0> hi, im trying to buy Minecraft for mac
#1640 [23:47] <Jasmine0> and i can't even log in as the green log in button is not working
#1641 [23:52] <Andrio> ??> Jasmine0 Mac/hosts
#1642 [23:52] <Mightyena> Jasmine0: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#1643 [23:52] <Mightyena> Jasmine0: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
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