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#4 [00:31] * johnjpg [webchat@cpe-203-40-84-64.nb05.nsw.asp.telstra.net] has joined #minecrafthelp
#5 [00:31] <johnjpg> Hi
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#7 [01:05] * Paige [webchat@194-223-22-122.tpgi.com.au] has joined #minecrafthelp
#8 [01:05] <Paige> What is the email used to create my sisters account (AmberThePanda45)
#9 [01:05] <GreyVulpine> We're not Mojang. No member of the public has access to look that information up
#10 [01:06] <GreyVulpine> You can contact Mojang Support at: https://help.mojang.com/customer/portal/emails/new
#11 [01:06] <Paige> i have tried
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#14 [01:23] * Connor [webchat@122-62-109-228-fibre.sparkbb.co.nz] has joined #minecrafthelp
#15 [01:23] <Connor> I try to login to my account on minecraft,net but when I click log in (after entering my account details) it doesn't do anything
#16 [01:24] <GreyVulpine> Does logging into mojang.com work?
#17 [01:25] <Connor> No
#18 [01:26] <Connor> It's a new account as well, I made it like 30 minutes ago
#19 [01:26] <GreyVulpine> ??> Connor tools/hjt
#20 [01:26] <GreyVulpine> hrm
#21 [01:27] <GreyVulpine> Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#22 [01:27] <GreyVulpine> Connor - Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#27 [02:39] * Jazza [webchat@cpe-138-130-208-15.qb50.nqld.asp.telstra.net] has joined #minecrafthelp
#28 [02:39] <Jazza> Hello
#29 [02:39] <Jazza> im trying to purchase minecraft java on my mac but it is not acepting and of my cards
#30 [02:43] * Jazza [webchat@cpe-138-130-208-15.qb50.nqld.asp.telstra.net] has quit. (Client Quit)
#31 [02:44] * misha [webchat@cpe-101-164-203-215.hhui-cr-001.ken.nsw.bigpond.net.au] has joined #minecrafthelp
#32 [02:44] <misha> hello
#33 [02:44] * misha [webchat@cpe-101-164-203-215.hhui-cr-001.ken.nsw.bigpond.net.au] has quit. (Client Quit)
#34 [02:45] * aykin [webchat@office.voiceworks.nl] has joined #minecrafthelp
#35 [02:46] <aykin> I received an email that my account was migrated ?!
#36 [02:47] * RatRecoil [webchat@cmgaul1.lnk.telstra.net] has joined #minecrafthelp
#37 [02:57] <RatRecoil> tbh I don't know what this is but im rly desperate. My problem is that my Minecraft won't open. I have downloaded it from the site with no problems, put it into applications but once I press onto it, it just says 'Minecraft quit unexpectedly.'. It has three options either I press ignore, report or reopen I have pressed reopen many times but it just
#38 [02:57] <RatRecoil> comes up with the same problem.
#39 [02:57] <RatRecoil> I've looked all over the internet for people with the same problems and have tried the stuff they did that fixed theirs but nothing works. Of course I've done the simple restart of my computer, I've deleted stuff in case it needed more storage to operate, I've updated my Mac and many more but nothing seems to work. Please help
#40 [03:09] <aykin> Anyone here who can actually help?
#41 [03:11] <GreyVulpine> With account issues? No.
#42 [03:11] <GreyVulpine> aykin - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#43 [04:05] * Prime03 [webchat@adsl-178-39-234-249.adslplus.ch] has joined #minecrafthelp
#44 [04:07] <Prime03> Hello I was a few hours bevore here an had written with mattym. Is someone of the operators online? I need help.
#45 [04:10] <GreyVulpine> With?
#46 [04:12] * MiniMoonface [webchat@202.186.162.68] has joined #minecrafthelp
#47 [04:13] <MiniMoonface> ok - I presume there is another problem with renewals based on the above comment
#48 [04:14] <MiniMoonface> Just trying to find out if there is an issue with Realms renewals as we're having problems and I want to check its a Mojang issue before I start checking elsewhere.
#49 [04:14] <MiniMoonface> thanks
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#51 [04:38] * Lilia [webchat@atoulouse-652-1-48-36.w2-6.abo.wanadoo.fr] has joined #minecrafthelp
#52 [04:38] * Lilia [webchat@atoulouse-652-1-48-36.w2-6.abo.wanadoo.fr] has quit. (Client Quit)
#53 [05:05] <Prime03> no got it thanks
#54 [05:05] <Prime03> i have another question
#55 [05:06] <Prime03> Is Skindex (Free Minecraft Skins) legal or not?
#56 [05:07] <GreyVulpine> Yes, it's legal
#57 [05:09] <Prime03> ah oke thanks
#58 [05:14] <Prime03> where can i see my skin
#59 [05:23] <Prime03> got it xD
#60 [06:00] * lee9 [webchat@catv-178-48-157-92.catv.broadband.hu] has joined #minecrafthelp
#61 [06:02] * MiniMoonface [webchat@202.186.162.68] has joined #minecrafthelp
#62 [06:02] <lee9> Hi! Is there anyone who could help me with this IOException - timeout/forcibly closed connection? I made a bug ticket but apparently it is not a bug. The ticket has lots of details. https://bugs.mojang.com/browse/MC-162915
#63 [06:02] <lee9> I had a fine working setup until the last Windows 10 update, last week....
#64 [06:02] <MiniMoonface> hi - trying to find a status update for minecraft realms - does anyone know if there is the same issue as last week regarding renewals?
#65 [06:03] <MiniMoonface> my realm renewal date was today but keep getting error message saying payment rejected and so far unable to pay with any other format
#66 [06:57] * XPGamer_LP [webchat@89-190-174-117.ip.bkom.it] has joined #minecrafthelp
#67 [06:57] <XPGamer_LP> i can not download the minecraft launcher
#68 [06:58] <XPGamer_LP> i can not download the minecraft launcher
#69 [06:58] <XPGamer_LP> i can not download the minecraft launcher
#70 [07:05] * XPGamer_LP [webchat@89-190-174-117.ip.bkom.it] has quit. (Quit: webchat.esper.net)
#71 [07:25] * slendermen [webchat@static.vnpt.vn] has joined #minecrafthelp
#72 [07:25] <slendermen> cho tôi đăng nhập
#73 [07:25] <slendermen> cho tôi dăng nhập
#74 [07:29] * slendermen [webchat@static.vnpt.vn] has quit. (Client Quit)
#75 [07:47] * Vexate [webchat@x-146-57-94-223.morris.umn.edu] has quit. (Quit: webchat.esper.net)
#76 [08:08] * Leo [webchat@ppp-197-22.21-151.wind.it] has joined #minecrafthelp
#77 [08:10] <Leo> hey i had a mojang account but recently my brother deleted my email atached to the account, and now i can't log into minecraft
#78 [08:10] <Leo> can somone help plz
#79 [08:10] * Amit [webchat@141.226.238.10] has joined #minecrafthelp
#80 [08:11] <Amit> Hi. I pursched Windows 10 edition, but it appears that I need the Java edition.
#81 [08:11] <Amit> Is there a way to move to the Java edition without additional purchase?
#82 [08:15] * Wolfox [webchat@78-23-193-98.access.telenet.be] has joined #minecrafthelp
#83 [08:16] <Wolfox> Hello, is someone online atm?
#84 [08:18] <Wolfox> I am having troubles reinstalling minecraft on macbook 10.14, yesterday I only had a white screen when opening minecraft, after reinstalling I get the error Minecraft quit unexpectedly
#85 [08:18] * Amit [webchat@141.226.238.10] has quit. (Quit: webchat.esper.net)
#86 [08:18] <Wolfox> when I open the launcher directly the launcher opens but when trying to open the game I get Error! Unable to start the game
#87 [08:21] * Wolfox [webchat@78-23-193-98.access.telenet.be] has quit. (Quit: webchat.esper.net)
#88 [08:49] * nit [webchat@dyndsl-090-153-066-129-teleos.ewe-ip-backbone.de] has joined #minecrafthelp
#89 [09:02] * ShinyRalts456 [webchat@host217-42-53-209.range217-42.btcentralplus.com] has joined #minecrafthelp
#90 [09:03] <ShinyRalts456> I'm on a Mac and I keep crashing when I press play. Anyone help?
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#92 [09:30] * minecrafter [webchat@p549424E6.dip0.t-ipconnect.de] has joined #minecrafthelp
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#95 [09:36] * Nate8 [webchat@nt-238-86.w4.unh.edu] has joined #minecrafthelp
#96 [09:36] <Nate8> hello
#97 [09:36] * Nate8 [webchat@nt-238-86.w4.unh.edu] has quit. (Client Quit)
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#99 [09:50] * luukbob [webchat@ip71-166-59-62.adsl.versatel.nl] has joined #minecrafthelp
#100 [09:52] <luukbob> I am playing with a free mcleaks account but since a week it doesn't work anymore.
#101 [09:52] <luukbob> now i want to buy a real account but i am afread it doesn't work with a real account to
#102 [09:53] <Andrio> ??> luukbob win/hosts/edit
#103 [09:53] <Mightyena> luukbob: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#104 [09:53] <Mightyena> luukbob: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#105 [09:53] <Andrio> luukbob, remove all lines containing mojang from that file, then change your password.
#106 [09:56] * Ghomkan [webchat@lfbn-1-17140-118.w86-248.abo.wanadoo.fr] has joined #minecrafthelp
#107 [09:56] <Ghomkan> Hi
#108 [09:56] <Ghomkan> Is there someone whop cna answer my question ?
#109 [09:57] <Ghomkan> Please*
#110 [09:58] <Andrio> That one? Yes.
#111 [09:58] <Ghomkan> Actually, i cannot create an accout for my girlfriend because i can't complete the creation process
#112 [10:00] <Ghomkan> I complete the process by writing my mail, the mail confirmation, the password, the date of birth and accepting the chart, but wheni click on create account an error occured
#113 [10:00] <Ghomkan> Yhis one :
#114 [10:00] <Ghomkan> IllegalArgumentException: Registration failed.
#115 [10:01] <Ghomkan> The password have more than 8 caracters and do not contain unusable caracters
#116 [10:01] <Ghomkan> Both the mail and mail confirmation are identical
#117 [10:01] <Ghomkan> and the date of birth is not the proble eather
#118 [10:01] <Ghomkan> I have a screenshit of the error
#119 [10:01] <Absol> Ghomkan: Please keep it civil
#120 [10:02] <Ghomkan> i have a screenshot fo the error
#121 [10:02] <Ghomkan> @absol ?
#122 [10:02] <Ghomkan> oh my bad
#123 [10:04] <Ghomkan> I think mojang site is experiencing some isssues
#124 [10:04] <Ghomkan> I tried and differents pc and on my phone but the error is the same
#125 [10:11] <Ghomkan> Someone please ?
#126 [10:13] * mrLong01 [webchat@p4FE16410.dip0.t-ipconnect.de] has joined #minecrafthelp
#127 [10:16] <mrLong01> Hi @all.
#128 [10:16] <mrLong01> I have issues when trying to log on to mc with my microsoft-account from PC (Win10). Quote: Failing to connect to server…
#129 [10:16] <mrLong01> Anybody here with an idea?
#130 [10:16] <mrLong01> I've had that issue for the last 2 days now
#131 [10:17] <Ghomkan> i'm actually waiting for an answer since 17min
#132 [10:17] <Ghomkan> All servers seems to be healthy actually
#133 [10:17] <Ghomkan> try to connect on the website first i think
#134 [10:19] * Ghomkan [webchat@lfbn-1-17140-118.w86-248.abo.wanadoo.fr] has joined #minecrafthelp
#135 [10:19] * Ghomkan [webchat@lfbn-1-17140-118.w86-248.abo.wanadoo.fr] has quit. (Client Quit)
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#138 [10:47] * ANJALUCAS [webchat@91.100.218.227.generic-hostname.arrownet.dk] has joined #minecrafthelp
#139 [10:48] <ANJALUCAS> Hi, we usually play mindcraft on iPad, but now we have a new computer, I cannot find out how to login.....?
#140 [10:49] * ANJALUCAS [webchat@91.100.218.227.generic-hostname.arrownet.dk] has quit. (Client Quit)
#141 [10:51] * crxwdz [webchat@HSI-KBW-46-223-191-139.hsi.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#142 [10:54] <crxwdz> Hey. I have a Problem with my Minecraft Account. I can´t login into my account. I tried several times by changing the Password or reinstalling the Launcher but it didn´t helped. On my friends PC there are no login Problems. I don´t know what to do now i got this problem for 2 Months already.
#143 [10:54] <crxwdz> Hey. I have a Problem with my Minecraft Account. I can´t login into my account. I tried several times by changing the Password or reinstalling the Launcher but it didn´t helped. On my friends PC there are no login Problems. I don´t know what to do now i got this problem for 2 Months already.
#144 [10:57] * crxwdz [webchat@HSI-KBW-46-223-191-139.hsi.kabel-badenwuerttemberg.de] has left #minecrafthelp
#145 [10:59] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
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#147 [11:00] * Ndoye [webchat@188.228.8.17.dynamic.altibox.net] has joined #minecrafthelp
#148 [11:01] <Vsevolod2011> привет, не загружается игра после покупки. просит переустановить
#149 [11:01] <Ndoye> I can't open 1.8 minecraft.. due to: java.lang.RuntimeException: No OpenGL context found in the current thread.
#150 [11:07] <nit> Hi, i get "IllegalArgumentException: Registration failed." when i try to register a new Mojang Account. I try'd some other password, browser, and Mail adress - Maybe a Webside/Server issue? Thanks for every little bit of information =)
#151 [11:08] <mattym> nit, Any chance you have an ad-blocker or pop-up blocker running on your browser?
#152 [11:08] * Ken_Adams [webchat@5ad4f951.bb.sky.com] has joined #minecrafthelp
#153 [11:15] <Ken_Adams> So I'v just downloaded Minecraft for windows (java edition) and I logged in and I'm on the launcher and I press the play button and it starts loading but it seems to load forever but I keep it running while I browse the internet but then the icon on the hotbar flashes orange so I click on it and I see this message " The game crashed whilst initial
#154 [11:15] <Ken_Adams> izing game
#155 [11:16] <mattym> ??> Ken_Adams av/adwcleaner
#156 [11:16] <Mightyena> Ken_Adams: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#157 [11:16] <Mightyena> Ken_Adams: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#158 [11:18] <Ken_Adams> I didn't mean to end my previous message i was going to say that it also says "The driver does not appear to support OpenGL"
#159 [11:19] * PlanePaper [webchat@stjhnbsu1kw-47-54-16-234.dhcp-dynamic.fibreop.nb.bellaliant.net] has joined #minecrafthelp
#160 [11:19] <PlanePaper> So umm my minecraft launcher opens like this
#161 [11:19] <PlanePaper> just a black screen
#162 [11:19] <PlanePaper> and I've deleted and reinstalled minecraft
#163 [11:19] <PlanePaper> and it still doesn't work
#164 [11:19] * mike5 [webchat@51.223.114.90] has quit. (Quit: webchat.esper.net)
#165 [11:19] <PlanePaper> can anyone help me plz
#166 [11:20] <mattym> ??> Ken_Adams win/dxdiag
#167 [11:20] <Mightyena> Ken_Adams: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#168 [11:20] <mattym> PlanePaper, The launcher window is black or the window after you hit the play button?
#169 [11:20] <PlanePaper> `the launcher window is black
#170 [11:20] <PlanePaper> well not really black
#171 [11:20] <PlanePaper> brown-ish
#172 [11:21] <PlanePaper> im using macos
#173 [11:21] <mattym> PlanePaper, One moment.
#174 [11:21] <PlanePaper> okay thank u
#175 [11:21] <mattym> PlanePaper, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#176 [11:21] <PlanePaper> yes but unactivated
#177 [11:22] <PlanePaper> for a long period of time it is unactivated
#178 [11:22] <mattym> PlanePaper, What program did you have?
#179 [11:22] <PlanePaper> its called star vpn
#180 [11:23] <mattym> PlanePaper, Make sure its completely uninstalled. Then remove Minecraft from the applications folder, and redownload the installer to do a fresh install.
#181 [11:23] <PlanePaper> okay thank you
#182 [11:23] <mattym> PlanePaper, Macs also have a default firewall. You may want to temporarily disable that too while you do the reinstall of the game.
#183 [11:27] * Ken_Adams [webchat@5ad4f951.bb.sky.com] has quit. (Quit: webchat.esper.net)
#184 [11:28] * lumpyspitfire [webchat@5ad4f951.bb.sky.com] has joined #minecrafthelp
#185 [11:29] <PlanePaper> hi...?
#186 [11:29] <PlanePaper> so
#187 [11:29] <lumpyspitfire> i bought minecraft java and i pressed play and it loaded for ages then i got this text "The game crashed whilst initializing game
#188 [11:29] <lumpyspitfire> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" i dont know what to do please help
#189 [11:30] <PlanePaper> umm I deleted the vpns and deleted minecraft and the disk, and closed firewalls and reinstalled minecraft
#190 [11:30] <PlanePaper> but it is still the same thing...?
#191 [11:31] <mattym> PlanePaper, What version of OSX/MacOS are you on?
#192 [11:31] * EmJ [webchat@host86-144-144-185.range86-144.btcentralplus.com] has joined #minecrafthelp
#193 [11:31] <mattym> ??> lumpyspitfire win/dxdiag
#194 [11:31] <Mightyena> lumpyspitfire: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#195 [11:31] <PlanePaper> 10.14.6
#196 [11:33] <mattym> PlanePaper, Can you have the machine check for any minor updates?
#197 [11:33] <PlanePaper> okay
#198 [11:33] <EmJ> Hey! Have a problem with our online realm, we paid to renew it yesterday and a confirmation came through and the money was taken but we are still unable to access realm, when you try it asks to renew again! Any advice?! obviously no one wants to renew it again as theyve already taken the money once. Saw on twitter recently they had some issues with
#199 [11:33] <EmJ> renewing but thought they had been fixed? not sure how to proceed and obviously cant get onto our world now which is a bit frustrating D:
#200 [11:33] <PlanePaper> yep i've checked and there's nothing update
#201 [11:34] <PlanePaper> *to update
#202 [11:35] <lumpyspitfire> https://paste.ubuntu.com/p/vCTk28GGhb/
#203 [11:36] <mattym> lumpyspitfire, That computer is too old for the game.
#204 [11:37] <lumpyspitfire> what do I do then?
#205 [11:37] <mattym> EmJ, You would need to contact mojang regarding that.
#206 [11:38] <mattym> ??> emj mojang/email
#207 [11:38] <Mightyena> emj: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#208 [11:38] <Mightyena> emj: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#209 [11:38] <mattym> lumpyspitfire, Find a newer computer to play on.
#210 [11:40] <lumpyspitfire> can I get a refund?
#211 [11:41] <EmJ> ah okay thought that might be the case, I did email and got a reply but they seem to have misunderstood the situation as they redirected me to connectivity issues, I'll reply explaining myself a bit better and see how it goes! Thanks anyway
#212 [11:43] * PlanePaper [webchat@stjhnbsu1kw-47-54-16-234.dhcp-dynamic.fibreop.nb.bellaliant.net] has quit. (Quit: webchat.esper.net)
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#217 [12:00] <Mika> Hey! I play on a private multiplayer server with some friends on minecraft vanilla snapshot 19w40a. We dont have any corrupt chunks, but at some point i keeps logging players out for being timed out, lagging that nobody can destroy blocks or open chests. Sometimes its even saying that the authentication servers are down. Then some minutes later its
#218 [12:00] <Mika> all good again.
#219 [12:06] <mattym> Mika, Snapshots are meant for debugging not regular play. We do not offer support for them here.
#220 [12:14] * Owen [webchat@asu-viz-wifi-59.appstate.edu] has joined #minecrafthelp
#221 [12:15] <Owen> hello I cant log into my account because I dont remember one of my questions from when I was a child. I know all my info but my account is locked because of one question.
#222 [12:19] * Lurks [webchat@cpc123350-stev9-2-0-cust46.9-2.cable.virginm.net] has joined #minecrafthelp
#223 [12:24] * bigdawg [webchat@174.80.53.254] has joined #minecrafthelp
#224 [12:24] <bigdawg> Minecraft is not letting me join a multiplayer world with my friends
#225 [12:27] * deadly [webchat@cpc99348-croy26-2-0-cust4.19-2.cable.virginm.net] has joined #minecrafthelp
#226 [12:29] <deadly> i cannot log on to the minecraft launcher or on the minecraft website i have the right details and to be sure i have changed it and written it down put it in correclty and it still doesnt work
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#228 [12:42] * Owen [webchat@asu-viz-wifi-59.appstate.edu] has quit. (Quit: webchat.esper.net)
#229 [12:43] <Lurks> deadly are you able to login on your phone to the website?
#230 [12:46] * Prime03 [webchat@adsl-178-39-234-249.adslplus.ch] has quit. (Quit: webchat.esper.net)
#231 [12:47] <deadly> lurks yes in my phone nothing else
#232 [12:48] * Terry7 [webchat@69-85-199-2.static.southernlightfiber.com] has joined #minecrafthelp
#233 [12:48] <Lurks> deadly have you used mcleak/alt gen or anything similar before?
#234 [12:48] <deadly> yes i have used mcleaks
#235 [12:49] <Lurks> deadly, that's illegal and they are made to steal account details, that's why you can't login
#236 [12:49] <Lurks> deadly are you on a windows system?
#237 [12:50] <Terry7> I have an old account and I logged in but it asked me security questions I either never set up pr cannot remember. I have changed jobs and do not have the old email any longer. Help my new step son wants me to play and I cant get in
#238 [12:50] <deadly> yeah i am i have gotten rid of it but i didnt know it wasnt allowed
#239 [12:50] <deadly> can i get my account baclk
#240 [12:51] <Lurks> deadly you also need to fix your host file, follow these instruction: Go to the Start Menu and locate `notepad.` Right click notepad and select Run as Administrator. Press 'File', then 'Open'. Enter `%SystemRoot%\System32\drivers\etc\hosts` as the File name and press 'Open'. Look at all the lines, and remove any lines containing mojang. Save the fi
#241 [12:51] <Lurks> le and try logging in, If it is successful then change your password
#242 [12:53] <deadly> UMM OK THANKS i will do that now ill let you know what happenes
#243 [12:54] <Lurks> Terry7 if you cannot access your old email in anyway possible to change the email or reset the security questions, you have to contact mojang support to help you change it, you probably will need your transaction ID or gift code as proof of ownership
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#245 [12:54] <Terry7> Darn that was like 5 years ago and never thought I would have to log back in.. Thanks for the quick feedback
#246 [12:55] <deadly> wait it accually worked so i just change my password now?
#247 [12:55] <deadly> lurks thanks so much i would never figured it out without you
#248 [12:55] <Lurks> deadly yes to keep your account safe
#249 [12:55] <deadly> ok
#250 [12:57] <deadly> cya later man
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#259 [13:11] <Strancuu> hey, when I enter the world it crashes my game,
#260 [13:11] <Strancuu> here's the code crash Process crashed with exit code -1073740940
#261 [13:11] * kassord [webchat@176-170-12-101.abo.bbox.fr] has joined #minecrafthelp
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#264 [13:17] <Strancuu> ?
#265 [13:18] <Lurks> Strancuu can you copy the whole log and paste onto paste.ubuntu.com, click PASTE! then copy the link and share here, so i can view the details as to why, there are many issue within a exit code
#266 [13:21] * RegenKlee841253 [webchat@046125250109.public.t-mobile.at] has joined #minecrafthelp
#267 [13:22] <RegenKlee841253> #minecrafthelp I cannot login my plys help me i have a youteube chanel and musst give videos
#268 [13:22] <Kaihakuu> Hello, whenever I try to load up minecraft after clicking 'play' on the launcher, every time I do this the game always crashes and displays Java(TM) Platform SE binary is not responding
#269 [13:23] <Lurks> Kaihakuu Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#270 [13:23] <Lurks> click save, Run it, click Scan Now, once it completes the scan, click Next, click Quarantine, click Continue, it should ask you to restart your computer and then try running minecraft, report back how it goes
#271 [13:24] <Lurks> RegenKlee841253 where have you tried to login and what happens?
#272 [13:25] <RegenKlee841253> #minecrafthelp can't login don#t on the website and don#t in the laugher
#273 [13:25] * Alphahunter11 [webchat@173-8-251-153-Colorado.hfc.comcastbusiness.net] has joined #minecrafthelp
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#275 [13:26] <Lurks> RegenKlee841253 do you have any VPN active?
#276 [13:27] <Alphahunter11> Crashes at loadup
#277 [13:27] <RegenKlee841253> #minecrafthelp no
#278 [13:27] <Lurks> Alphahunter11 do you get any message about the crash?
#279 [13:27] <Lurks> RegenKlee841253 are you able to login to the website on your phone?
#280 [13:28] <Alphahunter11> returns to primary screen and says sorry for error. dont have smart phone.
#281 [13:28] <Alphahunter11> red loading bar fills then flashes to game and crash
#282 [13:29] <RegenKlee841253> #minecrafthelp no
#283 [13:29] <Lurks> Alphahunter11 we'll need a launcher log to see what's going on, follow the instructions here: https://minecraftirc.net/support-articles/get-minecraft-log/
#284 [13:31] * pickle1405 [webchat@b0fb93f5.bb.sky.com] has joined #minecrafthelp
#285 [13:31] <pickle1405> Anyone here?
#286 [13:32] <Lurks> RegenKlee841253 sounds like your internet provider might have block minecraft, can you switch to celluar/data connection and try?
#287 [13:32] <Lurks> pickle1405 many people
#288 [13:32] <pickle1405> oh hi xD and im on PC and it doesn't switch to celluar
#289 [13:33] <RegenKlee841253> #minecrafthelp it#s don#t go
#290 [13:33] <Lurks> pickle1405 that post wasn't for you
#291 [13:34] <Lurks> RegenKlee841253 are you using email or username to login?
#292 [13:34] * bri [webchat@c-73-167-210-92.hsd1.ct.comcast.net] has joined #minecrafthelp
#293 [13:34] <pickle1405> I have requested for a password but haven't received a email. I switched the email that was on my profile from my dads to mine cause my dad originally brought it for me.
#294 [13:34] <pickle1405> I am using the email I changed it to
#295 [13:36] <Lurks> pickle1405 have you check your dads email?
#296 [13:36] <pickle1405> i haven't/ Should i try requesting the password to his email?
#297 [13:36] <RegenKlee841253> #minecrafthelp eail
#298 [13:37] <bri> https://paste.gg/p/anonymous/5d5306f511d745fd8a7e03f703cb25f7
#299 [13:37] <bri> how do i fix tht error
#300 [13:38] <Lurks> pickle1405 have a look in there then if not there, try requesting
#301 [13:39] <pickle1405> ok brb
#302 [13:39] <Lurks> bri looks like softwares could be stopping minecraft to make changes or download, have a look through this list, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#303 [13:39] <RegenKlee841253> #minecrafthelp eail
#304 [13:39] <Alphahunter11> https://paste.gg/p/anonymous/84a29285f41c4420a18a8a51bbbcad82
#305 [13:39] <bri> thank you!
#306 [13:39] <Lurks> RegenKlee841253 ok, have you used mcleak/alt gen or anything similar before?
#307 [13:40] <Alphahunter11> no
#308 [13:40] <RegenKlee841253> #minecrafthelp yes my friends accunt was gehackt and i went to help him
#309 [13:40] <Absol> RegenKlee841253: Please keep it civil
#310 [13:41] <Lurks> RegenKlee841253 that's illegal, they are made to steal account
#311 [13:41] <RegenKlee841253> #minecrafthelp ohh i don#t think it
#312 [13:41] <Lurks> Alphahunter11 i think this is a GPU driver issue, what GPU do you have?
#313 [13:42] <Lurks> RegenKlee841253 are you on a windows system?
#314 [13:42] <RegenKlee841253> #minecrafthelp excurse me
#315 [13:42] <RegenKlee841253> # yes i have windose
#316 [13:42] <Lurks> RegenKlee841253 The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users. To fix this, remove the tool, and do the following: Go to the Start Menu and locate `notepad.` Right click notepad and select Run as Administrator. Press 'File', then 'Open'. Enter `%SystemRoot%\System32\drivers\etc\host
#317 [13:42] <Lurks> s` as the File name and press 'Open'. Look at all the lines, and remove any lines containing mojang. Save the file and try logging in, If it is successful then change your password
#318 [13:44] <pickle1405> Hiya. My dad has not received anything
#319 [13:45] <RegenKlee841253> #minecrafthelp ok
#320 [13:45] <Lurks> pickle1405 ok, have you check your spam/junk section in your email?
#321 [13:46] <pickle1405> yeah. nothing
#322 [13:47] * pizzasteve [webchat@71-142-6-47.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#323 [13:47] <Lurks> pickle1405 any chances that you might have misspelled your email,when you made the change?
#324 [13:47] <pizzasteve> can someone help me
#325 [13:48] <Lurks> pizzasteve i might be able to
#326 [13:48] <pickle1405> no because i have a email confirming the email change
#327 [13:48] <pizzasteve> my previous email provider went out of business and i cannot login to the account to reset my password
#328 [13:48] <pizzasteve> Ive been dealing with this for weeks to no avail
#329 [13:49] <Lurks> pickle1405 hm ok, maybe the system might be slow, im not sure
#330 [13:50] <Lurks> pizzasteve you'll have to contact mojang support to get it solved, you will need your transaction ID or gift code to proof of ownership
#331 [13:50] <pickle1405> could not having java make a difference
#332 [13:51] <Alphahunter11> Intel Iris Plus Graphics 650
#333 [13:51] <Lurks> pickle1405 you mean java runtime/JRE?
#334 [13:51] <pickle1405> yeah
#335 [13:52] <Lurks> pickle1405 i don't think that has anything to do with it
#336 [13:52] <bri> https://paste.gg/p/anonymous/84a29285f41c4420a18a8a51bbbcad82
#337 [13:52] <bri> i went through and deleted anything that might stop it from running but I'm still gettig the same error.../
#338 [13:53] <Lurks> Alphahunter11 should be able to run the game, might be missing some files, try updating the drivers for it
#339 [13:53] <pickle1405> im just going to have to keep guessing
#340 [13:53] <Alphahunter11> problem did not start until updated to most current release. ok will try
#341 [13:53] <RegenKlee841253> #minecrafthelp i don#t ceckt it
#342 [13:53] <RegenKlee841253> #minecrafthelp i don't checkt it
#343 [13:53] * bri [webchat@c-73-167-210-92.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#344 [13:54] <Lurks> RegenKlee841253 why did you not check it?
#345 [13:54] <RegenKlee841253> what i do
#346 [13:55] <RegenKlee841253> #minecrafthelp i musst go sleep
#347 [13:55] * RegenKlee841253 [webchat@046125250109.public.t-mobile.at] has quit. (Quit: webchat.esper.net)
#348 [13:57] <Alphahunter11> drivers are all up to date.
#349 [13:57] * Ksen_ [webchat@pub-235.93.148.46.multiplay.pl] has joined #minecrafthelp
#350 [13:57] <Ksen_> Hello, I have a problem that my colleague cannot play minecraft because he has a demo account even though he has previously bought the full version and I do not know what it is about, so he needs help. Thanks in advance.
#351 [13:58] <pickle1405> any other ideas
#352 [13:58] <Ksen_> But maybe there is something else he could do
#353 [13:59] <Ksen_> And why there is such a reason before restarting his computer everything worked after restarting can no longer log in to the account
#354 [13:59] <mattym> pickle1405, When did you change the email?
#355 [13:59] <Lurks> Ksen_ if he/she bought the game whiles login, she/he have to log out of the launcher and back in
#356 [14:00] <Ksen_> But he bought it earlier and as I wrote, he restarted the computer today and mmu this minecraft has stopped working
#357 [14:00] <pickle1405> 24/05/2015
#358 [14:01] <Lurks> Ksen_ does he have any VPN active?
#359 [14:01] <Ksen_> nope
#360 [14:01] <Ksen_> He bought an old account and migrated it
#361 [14:01] <mattym> pickle1405, And what provider is the new/your email on?
#362 [14:01] <pickle1405> outlook
#363 [14:01] <Ksen_> and after computer restart minecraft doesn't work ;(
#364 [14:01] <Lurks> Alphahunter11 ok, have you tried running minecraft again to see if it worked?
#365 [14:02] <mattym> Ksen_, Your fiend will need to join the chat.
#366 [14:02] <Alphahunter11> yes crash at same place.
#367 [14:02] <Ksen_> I talk to him on the discord
#368 [14:02] <Alphahunter11> does same thing on both MC loader and MC .exe
#369 [14:02] <mattym> pickle1405, Can you make sure there are no filters active.
#370 [14:03] <pickle1405> what do you mean
#371 [14:03] <Ksen_> he doesn't write well in english
#372 [14:03] <mattym> Ksen_, We still need him to check things only he will have access too.
#373 [14:03] <Lurks> Alphahunter11 ok, im not sure whats going on, maybe mattym can help you
#374 [14:03] <mattym> ??> Alphahunter11 win/dxdiag
#375 [14:03] <Mightyena> Alphahunter11: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#376 [14:04] <Ksen_> It looks like I'm talking to him on discord and he's my cousin; p
#377 [14:04] <mattym> pickle1405, See if there are any mail filtering settings enabled on your emails inbox. If there are disable them then request another reset.
#378 [14:04] <Ksen_> And i try to help him
#379 [14:05] <pickle1405> just tried again
#380 [14:06] * JTSauber48 [webchat@static-64-222-170-238.myfairpoint.net] has joined #minecrafthelp
#381 [14:07] <Alphahunter11> do you want the full dxdiag or a certain part??
#382 [14:08] <JTSauber48> So i have a helpticket in with mojang but my problem is My login information doesn't work, i cant send a reset password to my email because it doesnt reach. I have an email from march (i believe) that states my account was migrated but i have no other info. Help?
#383 [14:09] <Alphahunter11> Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
#384 [14:09] <mattym> Alphahunter11, Full thin
#385 [14:09] <mattym> thing*
#386 [14:09] <mattym> JTSauber48, You will need to wait for Mojang to reply to the help ticket.
#387 [14:09] <mattym> ??> pickle1405 account/send-email
#388 [14:09] <Mightyena> pickle1405: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#389 [14:09] <Mightyena> pickle1405: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#390 [14:11] * Ksen_ [webchat@pub-235.93.148.46.multiplay.pl] has quit. (Quit: webchat.esper.net)
#391 [14:12] <Alphahunter11> https://paste.gg/p/anonymous/d64e4f1b42ba416bb4113b0d123ae66e
#392 [14:13] <mattym> Alphahunter11, Ok just a moment, need to double check something.
#393 [14:13] <Alphahunter11> no problem. thank you.
#394 [14:14] <mattym> Alphahunter11, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/29074/Intel-Graphics-Windows-10-DCH-Drivers?product=98912
#395 [14:28] * brittpx [webchat@78-23-253-143.access.telenet.be] has joined #minecrafthelp
#396 [14:28] <brittpx> hello?
#397 [14:28] <brittpx> I can't login in the minecraft launcher :(
#398 [14:28] <mattym> brittpx, What happens when you try?
#399 [14:28] <brittpx> it says I have to be 'onlin'
#400 [14:28] <brittpx> online*
#401 [14:30] <mattym> brittpx, Restart your PC then try again.
#402 [14:31] <brittpx> okay, I will. And what if that doesn't work?
#403 [14:31] <mattym> brittpx, Return here and we can check other things.
#404 [14:31] <brittpx> okay, thanks
#405 [14:31] * brittpx [webchat@78-23-253-143.access.telenet.be] has quit. (Client Quit)
#406 [14:32] <Alphahunter11> im back... Error Not valid for this computer....
#407 [14:32] <mattym> Alphahunter11, Then you are going to have to contact Intel support. Because you have an Intel made computer, and that driver comes directly from their own site.
#408 [14:33] <mattym> Alphahunter11, There is no reason it should be giving you that error.
#409 [14:33] <Alphahunter11> No problem. I appreciate everything you have done. Thank you.
#410 [14:34] * Alphahunter11 [webchat@173-8-251-153-Colorado.hfc.comcastbusiness.net] has quit. (Quit: webchat.esper.net)
#411 [14:36] * Loko89 [webchat@93-42-64-1.ip85.fastwebnet.it] has joined #minecrafthelp
#412 [14:36] <Loko89> good evening
#413 [14:36] <Loko89> cant login ayhow on FTB pack
#414 [14:36] <JTSauber48> +mattym Ok, cool thanks
#415 [14:36] <Loko89> says mojang recognition server is down
#416 [14:37] <mattym> Loko89, We do not support modded.
#417 [14:37] <Loko89> i cant enter normal either
#418 [14:37] <mattym> Loko89, What does it say there?
#419 [14:37] <Loko89> wrong pswrd
#420 [14:38] <Loko89> but i changed it like 3 times
#421 [14:38] * swan [webchat@074-135-114-134.res.spectrum.com] has joined #minecrafthelp
#422 [14:38] <mattym> ??> Loko89 login/throttle
#423 [14:38] <Mightyena> Loko89: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#424 [14:38] <Mightyena> Loko89: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#425 [14:38] * swan [webchat@074-135-114-134.res.spectrum.com] has quit. (Client Quit)
#426 [14:38] <Loko89> thanks
#427 [14:41] * brittpx [webchat@78-23-253-143.access.telenet.be] has joined #minecrafthelp
#428 [14:41] <brittpx> Hello! I'm back!
#429 [14:41] <brittpx> I still can't login in the minecraft launcher :(
#430 [14:41] <brittpx> someone help please
#431 [14:42] <mattym> brittpx, Is it giving you the same error?
#432 [14:42] <brittpx> yes
#433 [14:42] <mattym> ??> brittpx tools/hjt
#434 [14:43] <Mightyena> brittpx: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#435 [14:43] <Mightyena> brittpx: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#436 [14:43] * swami [webchat@d199-74-165-64.col.wideopenwest.com] has joined #minecrafthelp
#437 [14:44] * Strancuu [webchat@82-160-140-2.klient.mega-net.com.pl] has quit. (Quit: webchat.esper.net)
#438 [14:45] <brittpx> that doesn't work eithe
#439 [14:45] <brittpx> either
#440 [14:45] <swami> hello, so to start things off ive been trying to change my minecraft skin and i cant because to do that i need to answer my security questions that were setup on my mojang account (i created this account about 8 years ago) and i dont remember the answers so i tried resetting them via email and when i click on the link that mojang sends me in order
#441 [14:45] <swami> to change the questions i need to answer them which is kinda dumb and now im stuck.
#442 [14:46] <brittpx> swami can you help me? :)
#443 [14:46] <mattym> brittpx, What do you mean it doesnt work?
#444 [14:46] <brittpx> it doenst' take a system sna
#445 [14:46] <brittpx> scan
#446 [14:47] <mattym> brittpx, Why not?
#447 [14:47] <mattym> swami, Have you changed computers recently?
#448 [14:47] <brittpx> idk, i don't find it
#449 [14:47] <brittpx> no
#450 [14:47] <mattym> brittpx, Follow the instructions you were given.
#451 [14:47] <brittpx> i'm using the same laptop for 6 years now
#452 [14:47] <brittpx> but they don't work?
#453 [14:47] <mattym> brittpx, Then you are not following them correctly.
#454 [14:48] <swami> yeah i have changed computers a while back
#455 [14:48] <brittpx> i will try again
#456 [14:48] <swami> and im afraid i no longer have the computer that the account was setup on :(
#457 [14:48] <mattym> swami, Then you are going to have to contact Mojang support to have them reset.
#458 [14:48] * Teup0 [webchat@HSI-KBW-46-223-150-174.hsi.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#459 [14:48] <mattym> ??> swami account/send-email
#460 [14:48] <Mightyena> swami: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#461 [14:48] <Mightyena> swami: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#462 [14:49] <swami> yeah ive tried looking for my transaction id but i cant seem to find it within my old email
#463 [14:50] * swami [webchat@d199-74-165-64.col.wideopenwest.com] has quit. (Quit: webchat.esper.net)
#464 [14:50] <Teup0> Hey, i cant make a new acount. Are there server Problems?
#465 [14:50] * swami [webchat@d199-74-165-64.col.wideopenwest.com] has joined #minecrafthelp
#466 [14:50] <brittpx> i think he is taking that system sna
#467 [14:50] <brittpx> scan
#468 [14:51] <swami> sorry i accidentally disconnected
#469 [14:51] <brittpx> does it takes long to do that?
#470 [14:51] <mattym> Teup0, What happens when you try to?
#471 [14:51] <mattym> brittpx, It can, depends on the PC.
#472 [14:51] <brittpx> okay
#473 [14:51] <brittpx> i'll wait
#474 [14:51] <Teup0> i get the code "IllegalArgumentException: Registration failed."
#475 [14:51] <swami> so anyways is there anything i can do if i lost my transaction id for my account?
#476 [14:52] * brittpx [webchat@78-23-253-143.access.telenet.be] has quit. (Quit: webchat.esper.net)
#477 [14:52] <mattym> swami, Proceed without it and wait to see what Mojang asks for.
#478 [14:53] <mattym> Teup0, Any ad-blocking or pop-up blockers running on the web browser?
#479 [14:54] <swami> ok will do
#480 [14:54] <swami> thanks for the help
#481 [14:54] <Teup0> i use adblock, but its already disabled
#482 [14:55] <mattym> Teup0, Double check its completely off when you try to register.
#483 [14:56] <Teup0> i also tryed it on my cellphone via LTE and i got the same error
#484 [14:56] * pickle1405 [webchat@b0fb93f5.bb.sky.com] has quit. (Quit: webchat.esper.net)
#485 [14:57] <mattym> Teup0, Ok, then there may be an issue. Nothing officially being reported right now, so best bet is to wait and try again.
#486 [14:57] <Teup0> ok, thx anyway
#487 [14:57] * Teup0 [webchat@HSI-KBW-46-223-150-174.hsi.kabel-badenwuerttemberg.de] has quit. (Quit: webchat.esper.net)
#488 [15:04] * marvinacho [webchat@p5B0493EC.dip0.t-ipconnect.de] has joined #minecrafthelp
#489 [15:08] <marvinacho> Hey there, quick question. I can't access my minecraft account anymore and I haven't been able to for years now. It kind of coincided with me asking for the deletion of my minecraftforums account of the same name for personal reasons. That was around 3 years ago. Is there any possibility that getting my minecraftforums account deleted also somehow
#490 [15:08] <marvinacho> deleted my MC account or does my problem lie elsewhere?
#491 [15:08] <mattym> marvinacho, The two are not connected.
#492 [15:08] <mattym> marvinacho, What happens when you try to access your account?
#493 [15:09] * potato_nuggetz [webchat@72.53.196.187] has joined #minecrafthelp
#494 [15:09] <potato_nuggetz> I'm having trouble purchasing Minecraft with a visa prepaid card
#495 [15:09] <potato_nuggetz> It tells me to verify credit card information
#496 [15:09] <mattym> potato_nuggetz, They do not accept pre-paid/gift cards.
#497 [15:10] <potato_nuggetz> on the website it says this only applies to the US
#498 [15:11] <marvinacho> it just says invalid username/password/email, something of the sort. It's absolutely possible that I either forgot my password or the email I used though, since it's been years. The timing of me not being able to access the account and me deleting my forums account was kind of suspicious though so I just wanted to clear it up.
#499 [15:14] <marvinacho> I have messaged mojang support asking for help to recover my account somehow but considering it's been so long I don't have any transaction id or many close details that would help me, I don't have high hopes. Plus they're flooded right now so I guess there's not much more to do.
#500 [15:15] <marvinacho> At least now I know that I didn't actually delete my account by accident, so thank you for the help on that.
#501 [15:18] <mattym> potato_nuggetz, They do not accept them.
#502 [15:18] <mattym> marvinacho, Do you know if you ever Migrated the account?
#503 [15:18] <marvinacho> I'm 00% sure I never did
#504 [15:18] <marvinacho> 99 that is
#505 [15:19] <mattym> marvinacho, In other words, last time you used it, do you recall if you logged in using an email and pass or username and pass?
#506 [15:19] <marvinacho> I usually logged in with username and pass
#507 [15:19] <mattym> marvinacho, Ok, that could explain it.
#508 [15:19] <mattym> marvinacho, Have you tried to log in on the game launcher at all?
#509 [15:20] * potato_nuggetz [webchat@72.53.196.187] has quit. (Quit: webchat.esper.net)
#510 [15:20] <marvinacho> I tried through some modpack launcher but not the vanilla one recently
#511 [15:20] <mattym> marvinacho, Try via the vanilla one.
#512 [15:20] <marvinacho> I will
#513 [15:24] <marvinacho> no dice
#514 [15:24] <mattym> marvinacho, What error/result?
#515 [15:25] <marvinacho> invalid email/password
#516 [15:25] <marvinacho> I guess I just straight up forgot my login data
#517 [15:25] <marvinacho> it's been a few years after all
#518 [15:25] * BigManOnCampus [webchat@ool-18bb7b07.dyn.optonline.net] has joined #minecrafthelp
#519 [15:26] <mattym> marvinacho, Well, unfortunately with an unmigrated account, at this point you will need to wait on Mojang support to reply and see what if anything they can do.
#520 [15:26] <BigManOnCampus> Hey, I'm having trouble logging in. I'm not getting any errors or anything and I even tried resetting my password, which worked, but it still wouldn't let me log in.
#521 [15:26] <mattym> BigManOnCampus, Are you trying to log in on the launcher or website?
#522 [15:27] <BigManOnCampus> Both.
#523 [15:28] <BigManOnCampus> Launcher says something's invalid, but the website does literally nothing. It doesn't load or flash or anything, just nothing.
#524 [15:28] <mattym> BigManOnCampus, And neither give you any error message? Specifically on the launcher?
#525 [15:28] <mattym> ??> BigManOnCampus tools/hjt
#526 [15:28] <Mightyena> BigManOnCampus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#527 [15:28] <Mightyena> BigManOnCampus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#528 [15:28] <BigManOnCampus> Will do.
#529 [15:29] <marvinacho> +mattym alright, I feared as much. Thank you for your support anyway.
#530 [15:30] * girhorse [webchat@c-73-111-160-7.hsd1.il.comcast.net] has joined #minecrafthelp
#531 [15:31] <BigManOnCampus> https://paste.ubuntu.com/p/JTcQqSvV2g/
#532 [15:31] <mattym> ??> BigManOnCampus info/mcleaks
#533 [15:31] <Mightyena> BigManOnCampus: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#534 [15:31] <Mightyena> BigManOnCampus: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#535 [15:31] <mattym> ??> BigManOnCampus win/hosts/edit
#536 [15:31] <Mightyena> BigManOnCampus: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#537 [15:31] <Mightyena> BigManOnCampus: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#538 [15:31] <girhorse> Hi, Ive been trying to download minecraft for the mac for a while now, but it doesn't seem to download, I keep getting an error message every time I download it saying something about how the native launcher can't update. Ive tried looking up how to fix it and I tried trouble shooting, but nothing seems to work.
#539 [15:32] <mattym> girhorse, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#540 [15:32] <girhorse> nope
#541 [15:33] <mattym> girhorse, Ok, Macs have a default Firewall. Found in the Settings Apps Security section. Turn that off then try installing/updating the launcher again.
#542 [15:35] <girhorse> hmm, so I tried installing it again, but it doesn't seem to work. Firewall was turned off.
#543 [15:35] <mattym> girhorse, Are you on your home network connection?
#544 [15:36] <girhorse> yes
#545 [15:36] <mattym> girhorse, And is the PC yours personally or one provided by a school/workplace/other?
#546 [15:36] <girhorse> it is a laptop actually
#547 [15:36] <girhorse> and yes, it is my own
#548 [15:36] <mattym> girhorse, Still a PC.
#549 [15:36] <girhorse> yes
#550 [15:37] <BigManOnCampus> I'm trying to locate the thing through notepad and it says it's not valid
#551 [15:37] * ghj [webchat@CPE78cd8e6be408-CM78cd8e6be405.cpe.net.cable.rogers.com] has joined #minecrafthelp
#552 [15:37] <mattym> girhorse, When you tried reinstalling, did you first remove the app from the Applications folder?
#553 [15:37] <girhorse> Yes.
#554 [15:38] * ghj [webchat@CPE78cd8e6be408-CM78cd8e6be405.cpe.net.cable.rogers.com] has quit. (Client Quit)
#555 [15:38] <mattym> BigManOnCampus, Enter the exact location Mightyena provided when looking for it.
#556 [15:38] <mattym> girhorse, What version of OSX/MacOS are you running?
#557 [15:38] <BigManOnCampus> I took a screenshot of what Mightyena wrote, and did it exactly as provided
#558 [15:38] <BigManOnCampus> %SystemRoot%/System32/drivers/etc/hosts
#559 [15:39] <girhorse> Version 10.14.6
#560 [15:39] <mattym> BigManOnCampus, Doesnt look the same
#561 [15:39] <mattym> BigManOnCampus, You just used the wrong slashes
#562 [15:39] <BigManOnCampus> Oh sorry
#563 [15:39] <BigManOnCampus> Lmao
#564 [15:40] <BigManOnCampus> I have it open.
#565 [15:40] <girhorse> The laptop I am using is formally a school administrated laptop, but when I bought it, everything got taken off, so it should be clear from all that.
#566 [15:40] <mattym> girhorse, You may want to have someone take a second look at that. Unfortunately when it comes to Macs, we do not have an easy way to do that.
#567 [15:41] <girhorse> hmm, alrighty, thanks anyways
#568 [15:42] <mattym> BigManOnCampus, Delete any lines in the file that contain the word Mojang in them, then save the file.
#569 [15:43] <BigManOnCampus> Got it
#570 [15:43] <mattym> BigManOnCampus, Test the login again. If it works, set a new password.
#571 [15:43] <BigManOnCampus> Alright, file saved
#572 [15:44] <BigManOnCampus> Account workin'! Mission Complete!
#573 [15:45] <BigManOnCampus> Thanks a lot, buddy
#574 [15:45] <mattym> BigManOnCampus, Make sure you reset the password.
#575 [15:45] <BigManOnCampus> Already on it
#576 [16:10] * Moi [webchat@pool-108-52-17-114.phlapa.fios.verizon.net] has joined #minecrafthelp
#577 [16:15] * Moi [webchat@pool-108-52-17-114.phlapa.fios.verizon.net] has quit. (Client Quit)
#578 [16:24] * jhambone911 [webchat@cpe-67-242-94-46.nycap.res.rr.com] has joined #minecrafthelp
#579 [16:25] <jhambone911> i need help with friends joining my server
#580 [16:26] * HelpMePls [webchat@blk-224-160-75.eastlink.ca] has joined #minecrafthelp
#581 [16:27] <HelpMePls> hi i'm having trouble with the login
#582 [16:36] <Lurks> HelpMePls what happen when u try and where?
#583 [16:44] <jhambone911> Hello i need help fixing the java.Connection.Exception: Connection timed out: no further information: error if anyone can help please tell me.
#584 [16:55] * shrubs [webchat@173-19-62-186.client.mchsi.com] has joined #minecrafthelp
#585 [16:56] <shrubs> hello, i created an account and bought minecraft over 5 years ago, but i forgot both my email and password. i also forgot my username
#586 [17:02] <HelpMePls> i cant login and its in the minecraft launcher
#587 [17:11] * jhambone911 [webchat@cpe-67-242-94-46.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#588 [17:14] * BAANAANAA [webchat@c-71-59-236-252.hsd1.or.comcast.net] has joined #minecrafthelp
#589 [17:15] <BAANAANAA> Hi so I just bought minecraft on my Nintendo switch and I already previously had the game on my iPad. But when I logged onto my Microsoft account for the game the worlds that I made on my iPad didn’t seem to transfer as well. Do you perhaps no how I can get the data I had on my iPad onto my switch?
#590 [17:17] * BAANAANAA [webchat@c-71-59-236-252.hsd1.or.comcast.net] has quit. (Client Quit)
#591 [17:21] <webrosc> HelpMePls, been using mcleaks or another 'frre' account?
#592 [17:22] <webrosc> free*
#593 [17:22] <webrosc> shrubs, contact Mojang
#594 [17:22] <shrubs> do they have a customer support number or just email?
#595 [17:23] <webrosc> help.mojang.com
#596 [17:26] * Tawnya [webchat@159-118-240-127.cpe.cableone.net] has joined #minecrafthelp
#597 [17:27] <Tawnya> ok so we bought the javascript Minecraft game on my sons old computer and then we got him a new computer and it is asking us to buy it again but we already did so how can I get the game to work on his new computer
#598 [17:27] <webrosc> ??> Tawnya account/bug/demo
#599 [17:27] <Mightyena> Tawnya: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#600 [17:30] <Tawnya> so that didn't help
#601 [17:31] <webrosc> did you read the whole linked page fully?
#602 [17:31] <Tawnya> when we log in it still asks us to buy it again but on the account page it says his account has 28 days left
#603 [17:31] <Tawnya> yes I did
#604 [17:31] <webrosc> 28 days left?
#605 [17:32] <webrosc> accounts do not have a time limit
#606 [17:33] <Tawnya> it was registered on sept 21st
#607 [17:34] <webrosc> contact Mojang like the linked page tells you if the suggestions there don't work
#608 [18:16] * myownson [webchat@125-238-126-162-adsl.sparkbb.co.nz] has joined #minecrafthelp
#609 [18:16] <myownson> hello?
#610 [18:17] <myownson> i need help skins arent showing on 1.14.4 servers why?
#611 [18:20] <Lurks> myownson can you see other players skin and can they see your skin?
#612 [18:22] <myownson> i cant see anyones skins but others can see mine i have just ran ccleaner
#613 [18:23] <myownson> and it is not fixed
#614 [18:23] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#615 [18:24] <Lurks> myownson ccleaner doesn't handle infections, this is the most likely cause, lets have a check
#616 [18:24] <myownson> how?
#617 [18:24] <Lurks> ??> myownson tools/hjt
#618 [18:24] <Mightyena> myownson: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#619 [18:24] <Mightyena> myownson: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#620 [18:25] <myownson> ok
#621 [18:26] <myownson> what do i do when i get to the next part with the paste bin thing
#622 [18:26] <myownson> do i but it in content or poster
#623 [18:26] <myownson> put*
#624 [18:27] <myownson> i can download as text
#625 [18:27] <Lurks> myownson paste it on content section, type in anything u like in the poster section
#626 [18:27] <myownson> oh ok
#627 [18:27] <myownson> do i send you the link of the next page?
#628 [18:28] <Lurks> myownson yes
#629 [18:28] <myownson> ok https://paste.ubuntu.com/p/kx67KJjVtD/
#630 [18:28] <myownson> there
#631 [18:29] <Lurks> myownson seems like you have 2 or more infections
#632 [18:29] <myownson> how?
#633 [18:29] <Lurks> ??> myownson av/adwcleaner
#634 [18:29] <Mightyena> myownson: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#635 [18:29] <Mightyena> myownson: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#636 [18:29] <myownson> ok thanks
#637 [18:30] * MightyCP [webchat@h102.216.131.40.static.ip.windstream.net] has joined #minecrafthelp
#638 [18:30] <MightyCP> my game keeps crashing
#639 [18:31] <Lurks> MightyCP what kind of crash? where does it does it crash? do you get any message about it?
#640 [18:31] * myownson [webchat@125-238-126-162-adsl.sparkbb.co.nz] has joined #minecrafthelp
#641 [18:32] <myownson> done
#642 [18:32] <MightyCP> when i hit play in shows the mojang symbol then it doesnt load all the way and the minecraft launcher pops up and says the game has crashed
#643 [18:32] <myownson> go to task manager and close the minecraft launcher that might help
#644 [18:32] <myownson> and lurks im done
#645 [18:33] <MightyCP> ive tried that but it still happens
#646 [18:33] <myownson> well i dont know how to fix it
#647 [18:33] <Lurks> myownson run minecraft and see if you can see your skin
#648 [18:33] <myownson> ok thanks
#649 [18:34] <myownson> does optifine make me stop seeing skins too?
#650 [18:34] <Lurks> MightyCP seems like a likely cause of infections
#651 [18:34] <myownson> thanks
#652 [18:34] <myownson> it fixed
#653 [18:34] <MightyCP> so how would i get rid of that? i just bought the game like 20 min ago
#654 [18:35] <myownson> can i uninstall the softwares now
#655 [18:35] <Lurks> myownson no, opitifine does use adfly, you might have clicked on those horrible advertisement, which cause you have infections
#656 [18:35] <myownson> i have ad blocker
#657 [18:35] <Lurks> myownson yes, if you don't want it anymore, it doesn't continuously run anyway
#658 [18:35] <myownson> so i dont think i did
#659 [18:35] <myownson> ok
#660 [18:35] <myownson> thanks
#661 [18:35] <Lurks> ??> MightyCP av/adwcleaner
#662 [18:36] <MightyCP> this isnt gonna mess my computer up?
#663 [18:36] <Mightyena> MightyCP: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#664 [18:36] <Mightyena> MightyCP: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#665 [18:36] <myownson> thanks lurks and mightyena
#666 [18:36] <myownson> cya
#667 [18:36] * myownson [webchat@125-238-126-162-adsl.sparkbb.co.nz] has quit. (Client Quit)
#668 [18:36] <Lurks> MightyCP no, it's just to clean up infections
#669 [18:36] <HelpMePls> hello
#670 [18:37] <HelpMePls> is anyone here
#671 [18:37] * EliseoT [webchat@71-94-204-167.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#672 [18:37] <HelpMePls> i need some help
#673 [18:38] <Lurks> HelpMePls what was your problem again?
#674 [18:38] <webrosc> <webrosc> HelpMePls, been using mcleaks or another 'frre' account?
#675 [18:38] <HelpMePls> i can tlogin
#676 [18:38] <webrosc> i did reply earlier
#677 [18:39] <HelpMePls> sry what did you say
#678 [18:39] <HelpMePls> i didnt see it
#679 [18:39] <webrosc> HelpMePls, been using mcleaks or another 'free' account?
#680 [18:39] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has joined #minecrafthelp
#681 [18:40] <HelpMePls> my brother used to own this computer and he used a free account i think why
#682 [18:40] <webrosc> then thats your issue
#683 [18:40] <EliseoT> I need help as well
#684 [18:40] <webrosc> ??> HelpMePls info/mcleaks
#685 [18:40] <Mightyena> HelpMePls: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#686 [18:40] <Mightyena> HelpMePls: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#687 [18:40] <HelpMePls> what is it
#688 [18:40] <webrosc> ??> HelpMePls win/hosts/edit
#689 [18:40] <Mightyena> HelpMePls: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#690 [18:40] <Mightyena> HelpMePls: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#691 [18:40] <Lurks> EliseoT what's your issue?
#692 [18:41] <HelpMePls> ok ill try doing that thanks
#693 [18:41] <EliseoT> I can't launch any version of minecraft, I can launch the launcher all fine aswell but I can't open minecraft its self
#694 [18:41] <EliseoT> but I can open Minecraft through Badlion which confuses me more
#695 [18:41] <Lurks> ??> EliseoT launcher/logs
#696 [18:42] <Lurks> ??> EliseoT launcher/log
#697 [18:42] <Mightyena> EliseoT: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#698 [18:44] * Earth [webchat@d142-59-179-127.abhsia.telus.net] has joined #minecrafthelp
#699 [18:45] * Earth [webchat@d142-59-179-127.abhsia.telus.net] has quit. (Client Quit)
#700 [18:46] <EliseoT> https://paste.ubuntu.com/p/b5TT2tvPnG/
#701 [18:46] <EliseoT> It get's stuck there
#702 [18:46] <EliseoT> nothing happens after
#703 [18:47] <Lurks> EliseoT you have optifine, can you get 1 without it? as we only support vanilla minecraft here
#704 [18:48] <EliseoT> ok
#705 [18:57] <EliseoT> https://paste.ubuntu.com/p/XYkmBMfbgb/
#706 [18:57] <EliseoT> I just stay's as a blank screen even when it launches
#707 [18:57] <EliseoT> and it crashes Java crashes
#708 [19:00] <Lurks> EliseoT ok, looks like a likely cause of infection or software blocking it, lets have a check
#709 [19:00] <Lurks> ??> EliseoT tools/hjt
#710 [19:00] <Mightyena> EliseoT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#711 [19:00] <Mightyena> EliseoT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#712 [19:01] * WB [webchat@c-73-6-14-144.hsd1.tx.comcast.net] has joined #minecrafthelp
#713 [19:02] <WB> hi, I try to start up my game (which is java edition) and it crashes immediately when I open it, I have Nvidia graphics does that have anything to do with it?
#714 [19:03] <Lurks> WB, if it's not been updated, possibly, do you get any message about the crash?
#715 [19:04] <EliseoT> https://paste.ubuntu.com/p/mgstwx5vKf/
#716 [19:04] <WB> yes, it says that the driver does not support open gl
#717 [19:07] <Lurks> EliseoT you have 1infection or possibly more, McAfee is awful anti-virus, Hamachi causes login and connection issue with minecraft, for the infections, i suggest you run adwcleaner
#718 [19:07] <Lurks> ??> EliseoT av/adwcleaner
#719 [19:07] <Mightyena> EliseoT: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1-adwcleaner/1999/
#720 [19:07] <Mightyena> EliseoT: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#721 [19:07] <Lurks> WB ok, have you updated your graphic card drivers?
#722 [19:08] <WB> I don't think so, how could I do that, or possibly check if they are updated?
#723 [19:10] <Lurks> WB do you know what graphic card you have and operating system you are using?
#724 [19:10] <WB> I am using a nvidia GeForce gtx 1660ti along with windows 10
#725 [19:11] * nick [webchat@c-76-104-221-117.hsd1.wa.comcast.net] has joined #minecrafthelp
#726 [19:12] * nick is now known as Guest46809
#727 [19:12] <Guest46809> I don't know my account name
#728 [19:12] <Lurks> WB great, head to nvidia website and select those details in there, hit search, the latest driver should be at the top, download that
#729 [19:12] <WB> ok thank you, once I am done with that what do I do from there?
#730 [19:13] <Lurks> Guest46809 if you didn't change it, possibly someone knows your account details
#731 [19:13] <Lurks> Guest46809 if you didn't change it, possibly someone knows your account details
#732 [19:13] * Guest46809 [webchat@c-76-104-221-117.hsd1.wa.comcast.net] has left #minecrafthelp
#733 [19:13] <Lurks> WB you should be able to run minecraft
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#735 [19:14] * ReallyNikki [webchat@190.236.229.105] has joined #minecrafthelp
#736 [19:14] <ReallyNikki> I need help
#737 [19:14] <Lurks> ReallyNikki with?
#738 [19:15] <ReallyNikki> I can't log in to buy the game
#739 [19:16] <Lurks> ReallyNikki do you have VPN active?
#740 [19:16] <ReallyNikki> No
#741 [19:16] <Lurks> ReallyNikki are you able to log in on your phone?
#742 [19:16] <ReallyNikki> Let me try
#743 [19:17] <ReallyNikki> Yes
#744 [19:17] <ReallyNikki> But i can buy the game for pc from my phone?
#745 [19:18] <Lurks> ReallyNikki yes, the game is tied to the account, not on device
#746 [19:18] <ReallyNikki> ok
#747 [19:19] <Lurks> ReallyNikki did you use mcleak/any free account or similar things before?
#748 [19:19] <ReallyNikki> If i buy the game i will be premium, right?
#749 [19:19] <ReallyNikki> no
#750 [19:19] <Lurks> ReallyNikki you have to buy the game to play, you won't be in demo anymore
#751 [19:19] <ReallyNikki> ok thanks
#752 [19:21] * ReallyNikki [webchat@190.236.229.105] has quit. (Quit: webchat.esper.net)
#753 [19:22] * Crimson [webchat@47-208-66-230.erkacmtk02.res.dyn.suddenlink.net] has joined #minecrafthelp
#754 [19:23] <Crimson> so i was on here yesterday about not being able to access my realm and its still not letting me
#755 [19:23] <mattym> !ban Crimson And we still cannot do anything about that.
#756 [19:23] * Absol kicked Crimson from #minecrafthelp (Reason: rimson :And we still cannot do anything about that.)
#757 [19:31] * elie [webchat@c-73-90-49-38.hsd1.ca.comcast.net] has joined #minecrafthelp
#758 [19:34] <elie> So I'm having a very weird issue, Vsync only works in 1.14.4 for me. I tried 1.7.10, 1.10.2, and 1.12.2. All of them run as if Vsync is off however is it supposed to be turned on. All of these instances are fresh in the vanilla launcher. Anyone have any ideas why?
#759 [19:36] <mattym> elie, Did you use different game directories for each version?
#760 [19:36] <elie> no
#761 [19:36] <mattym> elie, there ya go.
#762 [19:37] <elie> Try with different game dirs? for each version?
#763 [19:37] * ReallyNikki [webchat@190.236.229.105] has joined #minecrafthelp
#764 [19:37] <mattym> elie, Yes, it makes it so each version has its own config file.
#765 [19:37] <ReallyNikki> Hello
#766 [19:38] <ReallyNikki> I need help
#767 [19:38] <ReallyNikki> I can't log in my account in the launcher of minecraft
#768 [19:38] <mattym> elie, Without that, they sometimes do not read other versions config file because of changes between versions.
#769 [19:38] <webrosc> ??> ReallyNikki tools/hjt
#770 [19:38] <Mightyena> ReallyNikki: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#771 [19:38] <Mightyena> ReallyNikki: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#772 [19:38] <elie> mattym Even if the settings look fine in game?
#773 [19:38] <mattym> elie, Yes
#774 [19:39] <elie> ok lemme try it out, I'll report back thanks.
#775 [19:39] <ReallyNikki> what???
#776 [19:39] <elie> mattym Do I use another dir in appdata? or just anywhere?
#777 [19:39] <ReallyNikki> I can´t log in
#778 [19:39] <webrosc> ReallyNikki, can you do as Mightyena asked
#779 [19:40] <ReallyNikki> that is secure?
#780 [19:40] <mattym> elie, It can be anywhere. Unless your computer blocks it for some reason.
#781 [19:40] <webrosc> yes, we wouldn't ask people to use it otherwise
#782 [19:40] <elie> mattym ok
#783 [19:41] <webrosc> hijackthis is badly named, it just gives a list of software running so that we can look for ones that may cause issues with minecraft
#784 [19:42] <ReallyNikki> https://paste.ubuntu.com/p/sbw8v7hW2P/
#785 [19:42] <webrosc> ??> ReallyNikki info/mcleaks
#786 [19:42] <Mightyena> ReallyNikki: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#787 [19:42] <Mightyena> ReallyNikki: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#788 [19:42] <webrosc> ??> ReallyNikki win/hosts/edit
#789 [19:42] <Mightyena> ReallyNikki: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#790 [19:42] <Mightyena> ReallyNikki: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#791 [19:46] <ReallyNikki> I dont have the carpet named hosts
#792 [19:47] <ReallyNikki> No
#793 [19:47] <ReallyNikki> My error
#794 [19:47] <ReallyNikki> I just opened it
#795 [19:47] <ReallyNikki> Now??
#796 [19:47] <elie> mattym Ok, I changed each version to its own seperate directory. It reset the settings as expected, however it's still only 1.14.4 that is using vsync. I tried 1.10.2 and 1.12.2, both have it enabled in the settings but no vsync. The frame limit is 120, I have a 60hz monitor.
#797 [19:48] <mattym> elie, Then you should be limiting it to 60
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#799 [19:48] <ReallyNikki> Mightyena what i need to do now?
#800 [19:48] <EliseoT> Hello
#801 [19:48] <EliseoT> Im back
#802 [19:48] <webrosc> ReallyNikki, if you are editing the HOSTs file, remove the 2 lines in it that mention Mojang
#803 [19:48] <elie> mattym If I do that I still get screentearing, its why I use vsync with this monitor.
#804 [19:48] <mattym> EliseoT, Test the game again.
#805 [19:49] <EliseoT> I did
#806 [19:49] <EliseoT> and it opened
#807 [19:49] <EliseoT> so what now
#808 [19:49] <ReallyNikki> ok
#809 [19:49] <EliseoT> do I sedn the adw logs
#810 [19:49] <ReallyNikki> now i save?
#811 [19:49] <webrosc> ReallyNikki, yes, and then make sure to change passwords
#812 [19:49] <webrosc> and run malware scans
#813 [19:49] <mattym> elie, VSync is meant to lock the frame limit to the refresh rate. If you are expecting it to do something else, you are not using it right.
#814 [19:50] <mattym> EliseoT, We dont need the ADWcleaner log.
#815 [19:50] <EliseoT> so am I good now
#816 [19:50] <mattym> EliseoT, If its not crashing anymore, yes.
#817 [19:50] <EliseoT> ok
#818 [19:50] <EliseoT> thank you team
#819 [19:50] <EliseoT> I've had this issue for over 2 months now
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#821 [19:51] <elie> mattym, I'm using Vsync for its intended purpose, to remove screentearing. The frame limit and vsync go about this in different ways, they're not the same.
#822 [19:51] <ReallyNikki> I just change my password
#823 [19:52] <ReallyNikki> now i scan my computer and passed you the link right?
#824 [19:52] <mattym> elie, No they are not the same, but one is still going to supersede the other.
#825 [19:53] <ReallyNikki> Is someone there?
#826 [19:53] <webrosc> ReallyNikki, no we don't need links to any more logs, the malware scan is just for your protection as the alt you were using was stolen and the software linked to it may#'ve added malware to your computer
#827 [19:53] <elie> mattym, correct Vsync takes priority. Thats what is confusing me. I have it enabled and its not working on older versions, but does on 1.14.4. Weird, no?
#828 [19:53] <ReallyNikki> ok
#829 [19:53] <ReallyNikki> thanks
#830 [19:55] <ReallyNikki> IT WORKS!!!!!!!!!!!!
#831 [19:55] <mattym> elie, How exactly are you determining that its not doing it?
#832 [19:55] <ReallyNikki> Thanks
#833 [19:56] * ircin2019reallywow [webchat@69.166.112.217] has joined #minecrafthelp
#834 [19:56] * AstralSavage [webchat@ool-457b4a1a.dyn.optonline.net] has joined #minecrafthelp
#835 [19:58] <ircin2019reallywow> hi there, i'm looking to buy minecraft java as a gift from canada. the website links to amazon usa, currently not available. i checked on amazon canada, it's not even sold there. i called my local eb games, best buy, microsoft store, and even dropped by a 7-11. none of them carry the minecraft java gift card. eb games, best buy, and 711 even noted
#836 [19:58] <ircin2019reallywow> they haven't carried those for years. how do i buy minecraft java as a gift?
#837 [19:58] <elie> mattym, In 1.14.4 where vsync is working, F3 screen shows it stays locked at 60 with the frame limit at 120. Also movement is smooth and no tearing. On 1.10.2 and 1.12.2, F3 shows its locked at 120 with vsync on, which is too high for the montior causing screentearing and weird movement.
#838 [19:58] <mattym> elie, Then lower the limit on those versions.
#839 [19:59] <AstralSavage> Hello, I have purchased the game about 10 years ago in alpha or beta. But no matter what I try to do to access my legacy account it always says nothing can be found for me. Was hoping anyone maybe had some other suggestions other than than normal way to retrieve legacy account. Any info would be appreciated
#840 [19:59] <mattym> AstralSavage, Did you never migrate the account?
#841 [20:00] <elie> mattym, even if I do that vsync still won't be enabled. I still get screentearing because its not syncing to the monitor. 1.14.4 also has its limit set to 120, yet is locked at 60 because of vsync.
#842 [20:01] <AstralSavage> that never worked whenever I tried, I remember buying it from mojang when purchased idk if that matters?
#843 [20:01] <mattym> elie, So you are complaining that they fixed something in an update?
#844 [20:01] <mattym> AstralSavage, How did it not work?
#845 [20:02] <elie> mattym, I'm not complaining.. I'm seeking some tech support for a weird issue I'm having.
#846 [20:02] * jack [webchat@c-98-201-178-50.hsd1.tx.comcast.net] has joined #minecrafthelp
#847 [20:02] <jack> hello guys
#848 [20:02] <mattym> elie, Well, they are old versions, they are not going to get fixed, thats what new versions are for.
#849 [20:02] <jack> so im having issues with my mc bedrock dedicated server
#850 [20:02] * jack is now known as Guest28081
#851 [20:03] <Guest28081> so im having issues with my minecraft bedrock dedicated server
#852 [20:03] <mattym> Guest28081, Not something we support here.
#853 [20:03] <Guest28081> oh
#854 [20:03] <Guest28081> my bad
#855 [20:03] <AstralSavage> It never finds it, idk if I maybe used the wrong migrate link if there is more than one?
#856 [20:03] <Guest28081> so i cant get help
#857 [20:03] <mattym> AstralSavage, You mean its saying the info you entered was wrong?
#858 [20:03] <mattym> Guest28081, Try reddit or the forums.
#859 [20:03] <Guest28081> i did nobody responds
#860 [20:03] <ircin2019reallywow> hi there, i'm looking to buy minecraft java as a gift from canada. the website links to amazon usa, currently not available. i checked on amazon canada, it's not even sold there. i called my local eb games, best buy, microsoft store, and even dropped by a 7-11. none of them carry the minecraft java gift card. eb games, best buy, and 711 even noted
#861 [20:03] <ircin2019reallywow> they haven't carried those for years. how do i buy minecraft java as a gift?
#862 [20:04] * Guest28081 [webchat@c-98-201-178-50.hsd1.tx.comcast.net] has quit. (Client Quit)
#863 [20:04] <AstralSavage> Yeah, even though I know it is the correct info from when purchased
#864 [20:04] <mattym> ircin2019reallywow, Can you not buy a gift code directly from minecraft.net?
#865 [20:04] <mattym> ??> AstralSavage account/send-email
#866 [20:04] <Mightyena> AstralSavage: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#867 [20:04] <Mightyena> AstralSavage: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#868 [20:05] <mattym> ircin2019reallywow, So far as I know, only the US cannot buy gift codes from minecraft.net which is why they have the Amazon options. You should still be able to do it directly through the website.
#869 [20:05] <ircin2019reallywow> i'm trying to buy it as a gift for a friend
#870 [20:06] * nit [webchat@dyndsl-090-153-066-129-teleos.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#871 [20:06] <mattym> ircin2019reallywow, Thats what the gift codes are for.
#872 [20:06] <AstralSavage> yeah that's what I thought sadly. I have all billing information from back when purchased but no way I still have the transaction Id. Thank you all
#873 [20:07] <mattym> AstralSavage, If you have the order number from your billing info, that should help, include it in the message box.
#874 [20:07] <AstralSavage> Unfortunately after 10 years I don't have that
#875 [20:08] <ircin2019reallywow> once i log in, it directs me to amazon usa's minecraft listing.
#876 [20:08] <ircin2019reallywow> there is no option to buy a gift code
#877 [20:09] <GreyVulpine> https://www.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG
#878 [20:09] <AstralSavage> oh but I now see there are way to recover that transaction id. Thank you for the help
#879 [20:11] <ircin2019reallywow> <GreyVulpine> that says currently unavailable
#880 [20:12] <GreyVulpine> Really.
#881 [20:12] <webrosc> yup
#882 [20:12] <ircin2019reallywow> would you like me to take a screenshot?
#883 [20:12] <GreyVulpine> What country are you in?
#884 [20:13] <ircin2019reallywow> https://i.imgur.com/9haxsSH.png
#885 [20:13] <ircin2019reallywow> i'm in canada
#886 [20:13] <webrosc> uk for me, might be a US only sale?
#887 [20:13] <ircin2019reallywow> i looked for minecraft on amazon canada, but it's not sold there
#888 [20:14] * elie [webchat@c-73-90-49-38.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#889 [20:14] <ircin2019reallywow> if someone can give me the direct link on minecraft.net to buy a gift code, i'd appreciate that because the link only redirects me to amazon usa
#890 [20:15] <GreyVulpine> https://account.mojang.com/buy/minecraft ?
#891 [20:16] <ircin2019reallywow> it redirects to https://www.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG/
#892 [20:16] <ircin2019reallywow> it redirects to https://www.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG/
#893 [20:16] * AstralSavage [webchat@ool-457b4a1a.dyn.optonline.net] has left #minecrafthelp
#894 [20:16] <mattym> ircin2019reallywow, If you log in directly at account.mojang.com/me Is that the gift code link thats taking you there?
#895 [20:17] * pllizG [webchat@143-255-115-249.dynamic.starweb.net.br] has joined #minecrafthelp
#896 [20:17] <GreyVulpine> ircin2019reallywow - Hmm. got a VPN you can connect through in the US?
#897 [20:17] <ircin2019reallywow> no
#898 [20:18] <pllizG> hello i disable my accont and now
#899 [20:18] <pllizG> I want to reactivate someone can help me please
#900 [20:18] <GreyVulpine> pllizG - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#901 [20:18] <GreyVulpine> Nobody here can help you reactivate your account.
#902 [20:18] <mattym> ircin2019reallywow, When you called the stores, did you ask them if they had any Minecraft related gift-cards? Or specifically if they had "Minecraft: Java Edition" ones? Because the actual cards never specifically said Java Edition in their itterations.
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#904 [20:22] <ircin2019reallywow> they only carry the gift cards for coins, bedrock edition, and console editions
#905 [20:22] <mattym> ircin2019reallywow, Too the best of my knowledge, there is no Bedrock Edition gift card.
#906 [20:22] <GreyVulpine> Could you try using a free VPN to connect to a US-based amazon site?
#907 [20:23] <ircin2019reallywow> well the employee said the package states it requires windows 10
#908 [20:23] <ircin2019reallywow> i don't trust free vpns and making purchases with it
#909 [20:23] <GreyVulpine> Alright
#910 [20:23] <ircin2019reallywow> why is it so difficult to purchase minecraft java edition?
#911 [20:23] <mattym> ircin2019reallywow, Call them again, ask if the front says PC & Mac
#912 [20:24] <mattym> ircin2019reallywow, If it says that, its a Java Edition card.
#913 [20:24] <webrosc> yeah its a location issue, just used my VPN to become american, the cards nor availible
#914 [20:24] <GreyVulpine> Totally honest? Because of hundreds of incidents in the past with people being scammed
#915 [20:24] <webrosc> now*
#916 [20:24] <mattym> GreyVulpine meant thousands
#917 [20:24] <GreyVulpine> This channel had... hundreds if not thousands of people with that issue
#918 [20:25] <ircin2019reallywow> how do people get scammed buying a gift code?
#919 [20:25] <mattym> ircin2019reallywow, Resell the code, recover the account, resell it again, and so on.
#920 [20:25] <GreyVulpine> I get access to a credit card that's not mine.
#921 [20:25] <GreyVulpine> I buy minecraft with it for 30 bucks. Sell it to you for 10. Discount! Right?
#922 [20:26] <ircin2019reallywow> well you shouldn't be buying gift codes, that's just asking to get scammed
#923 [20:26] <GreyVulpine> I do a chargeback, get that 30 back, plus your ten, you're out 10 and minecraft
#924 [20:26] <webrosc> people like things 'cheap'
#925 [20:26] <GreyVulpine> Exactly
#926 [20:27] <ircin2019reallywow> so do payment processors simply not do business with mojang anymore?
#927 [20:27] <GreyVulpine> They do.
#928 [20:27] <mattym> ircin2019reallywow, No, Mojang just made it harder to buy a code for the scammers, which also makes it harder for everyone else.
#929 [20:27] <ircin2019reallywow> yikes
#930 [20:27] <GreyVulpine> Indeed
#931 [20:28] <mattym> ircin2019reallywow, Cause when all is said and done, Mojang is still out the fees related to processing it all.
#932 [20:29] <ircin2019reallywow> so i need to pay for a vpn to buy a gift code?
#933 [20:29] <webrosc> the old case of the few spoiling it for the many
#934 [20:30] <mattym> ircin2019reallywow, Again, call the store again, ask if any of the cards say PC & Mac on the front of the card, it would either be in the top left or right depending on how old/new it is.
#935 [20:30] <mattym> ircin2019reallywow, If they say their card says that, its the Java Edition.
#936 [20:33] <mattym> ircin2019reallywow, Because again, as far as I have ever seen or heard, Bedrock Edition is only sold via the Microsoft Store or digital codes, not physical ones. The only physical card you could use to buy the Bedrock Edition would just be a MS Store credit.
#937 [20:38] <ircin2019reallywow> would i be able to get my friend to create an account, use their login to buy the game?
#938 [20:38] <ircin2019reallywow> would that violate any TOS?
#939 [20:38] <mattym> ircin2019reallywow, Yes it would.
#940 [20:38] <ircin2019reallywow> would they be able to see any payment information?
#941 [20:38] <mattym> ircin2019reallywow, Potentially even lockout the account.
#942 [20:40] <webrosc> is your friend in canada too?
#943 [20:40] <ircin2019reallywow> yes
#944 [20:40] <webrosc> or america?
#945 [20:41] <webrosc> ah, if they were american was gonna say could get them an amazon giftcard so they could buy the game instead
#946 [21:03] * EDQT [webchat@d50-92-73-16.bchsia.telus.net] has joined #minecrafthelp
#947 [21:03] <EDQT> Hello
#948 [21:03] <EDQT> I can not login, ive been throttled waited over 3 days and still cant log in.
#949 [21:09] * adrian [webchat@165.91.13.24] has joined #minecrafthelp
#950 [21:10] <adrian> hi, im having difficulty with launching the game; it crashes every time i try to
#951 [21:10] * ircin2019reallywow [webchat@69.166.112.217] has quit. (Quit: webchat.esper.net)
#952 [21:10] * HelpMePls [webchat@blk-224-160-75.eastlink.ca] has quit. (Quit: webchat.esper.net)
#953 [21:12] <EDQT> adrian
#954 [21:12] <EDQT> F
#955 [21:12] <EDQT> good luck
#956 [21:12] <EDQT> this is just random people logging on
#957 [21:12] <adrian> lol
#958 [21:12] <EDQT> in this
#959 [21:12] <adrian> cool and awesome
#960 [21:12] <EDQT> tryingf to help
#961 [21:12] <adrian> i just wanna playyyyy
#962 [21:12] <EDQT> we need a freakin actual help people
#963 [21:12] <EDQT> same
#964 [21:13] <EDQT> i cant login
#965 [21:13] <adrian> rip i had that problem the last time i tried to play
#966 [21:13] <adrian> which was several months ago
#967 [21:13] <EDQT> how did you fix it?
#968 [21:13] <adrian> i didnt
#969 [21:13] <EDQT> rip
#970 [21:13] <EDQT> you could download badlion
#971 [21:13] <adrian> i just made an account bc i was originally using my brothers
#972 [21:13] <EDQT> or a client for launching
#973 [21:13] <webrosc> and people here give support in their free time when they can and are not paid for it, so patience is a good thing to have when asking people to take time out of their day to help you
#974 [21:13] <adrian> alright i might try that if i cant figure this out
#975 [21:16] <EDQT> webrosc im not trying to disrespect or anything
#976 [21:16] <EDQT> not at all, im just saying with minecrafts size they should dedicate people more knowledged or with actual power to do so, ie amazon support chat etc.
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#978 [21:31] <scrap> saomeone help plz
#979 [21:32] <scrap> https://paste.gg/p/anonymous/07c566ea07eb468a8c860c590f8629fc/files/4022d9ec46324db7ad1867bb41ca9db6/raw
#980 [21:33] <webrosc> scrap, change your password now as you just posted it in a public place
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#982 [21:35] <webrosc> adrian, post your crash report to paste.ubuntu.com then link that here
#983 [21:36] <adrian> okay, im kind of a dummy with computers, how do i find my crash report?
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#987 [21:49] <kidneys> recently minecraft just wont open, keeps saying application not responding
#988 [21:49] <kidneys> i have a macbook pro, mc worked 2 days ago but then just stopped
#989 [21:50] * sng [webchat@128.194.3.212] has joined #minecrafthelp
#990 [21:50] <sng> I am trying to play multiplayer with my friend and it is saying "Unable to connect to the world"
#991 [21:55] * mattvtd [webchat@ip68-111-80-176.oc.oc.cox.net] has joined #minecrafthelp
#992 [21:57] <mattvtd> https://paste.gg/p/anonymous/d120bc54a58d4456a18f6ad4e063eee3
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#995 [22:01] * math_u [webchat@ip68-111-80-176.oc.oc.cox.net] has joined #minecrafthelp
#996 [22:02] <math_u> https://paste.gg/p/anonymous/d120bc54a58d4456a18f6ad4e063eee3
#997 [22:04] * nick8 [webchat@160-2-35-68.cpe.cableone.net] has joined #minecrafthelp
#998 [22:04] <nick8> My game will not launch
#999 [22:05] <nick8> why wont my game launch?
#1000 [22:05] <nick8> hello?
#1001 [22:05] <nick8> I need help
#1002 [22:05] <nick8> idk how to fix it
#1003 [22:05] <nick8> please help
#1004 [22:06] <nick8> is someone going to help me?
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#1006 [22:09] <nick8> Help?
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#1011 [22:43] <Jordan2> Minecraft one start when I press play. It tells me there is and unexpected issue and it doesn't have a code. I'm running and i7 8700 and a RTX 2080 and all my drivers are up to date.
#1012 [22:56] * Austin_C [webchat@c-71-194-88-104.hsd1.in.comcast.net] has joined #minecrafthelp
#1013 [22:57] <Austin_C> Hello i need help with a world i play on
#1014 [23:00] * bjjelly [webchat@c-98-202-19-156.hsd1.ut.comcast.net] has joined #minecrafthelp
#1015 [23:01] <Austin_C> I play on ps4, a world ive put ALOT of effort into lost online connection then when it restarted i was in creative, i DID NOT WANT ANYTHING TO DO WITH CREATIVE i want to get achievements again but i refuse to lose my time effort and world because of a stupid glitch
#1016 [23:02] <bjjelly> My account needs security questions to switch from Minecraft to Mojang, and to use skins, but I forgot them and the email for the account no longer works, and changing the email means doing the security questions which I forgot. How do I solve this?
#1017 [23:04] <mattym> ??> bjjelly account/send-email
#1018 [23:04] <Mightyena> bjjelly: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1019 [23:04] <Mightyena> bjjelly: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1020 [23:04] <mattym> Austin_C, Not sure there is anything you can do about that.
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#1022 [23:05] <Austin_C> So no possible commands to go back before glitch happened?
#1023 [23:06] <mattym> Austin_C, No
#1024 [23:06] <Austin_C> Why? Just oop there goes all your work?
#1025 [23:07] <mattym> Austin_C, Your 'work' is still there.
#1026 [23:10] <Austin_C> But i cant get achievements i cant have credit for future things, losing the ability to get achievements, might as well just play creative, and thats awful
#1027 [23:11] <Austin_C> Getting the achievements is like a you did this good job
#1028 [23:12] <mattym> Austin_C, Getting achievements is literally meaningless.
#1029 [23:14] * Sol1984 [webchat@24-171-41-106.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#1030 [23:14] <Austin_C> Not to me, it shows progression. Playing survival withou help or cheating
#1031 [23:17] <Sol1984> Hey. I am having a crazy Realms subscription issue, where it is double charging me for realms - but I cannot access the realm in game, says expired. on IOS. The subscription auto renews but the game says it is still expired and to "check back later on this device". Something is kinked up on the Realms subscription to actual game.... Apple is n
#1032 [23:17] <Sol1984> o help, Mojang support so far no help. Any ideas...?
#1033 [23:19] <mattym> Sol1984, You will need to wait to hear back from Mojang. Only they can deal with those issues.
#1034 [23:21] <Sol1984> That's what I figured... Wondering if anyone else has had a similar issue. Mojang says it's Apple support , but Apple has no support other than the purchase side of it.
#1035 [23:23] * Rakiii [webchat@64.sub-174-195-15.myvzw.com] has joined #minecrafthelp
#1036 [23:23] <Rakiii> Hii
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#1039 [23:32] <Rakiii> So, my girlfriend bought me a minecraft java edition account and then begged me to play with her, okay so I was gonna log on...It didn't work. It always says invalid username or password. So I ask my girlfriend to try logging on, It works just fine for her. I can't even log onto minecraft.net. oh also it let's me log on to minecraft.net on my phone
#1040 [23:32] <Rakiii>
#1041 [23:33] <Rakiii> Yes, i'm positive it's the correct information and yes i have tried resetting my password
#1042 [23:33] <GreyVulpine> Pirated minecraft before this?
#1043 [23:33] <Rakiii> nope
#1044 [23:33] <Rakiii> also, I tried another account and it also didn't work
#1045 [23:33] <GreyVulpine> ??> Rakiii tools/hjt
#1046 [23:33] <Mightyena> Rakiii: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1047 [23:33] <Mightyena> Rakiii: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1048 [23:33] <Rakiii> want me to download and run this?
#1049 [23:34] * BAANAANAA [webchat@c-71-59-236-252.hsd1.or.comcast.net] has joined #minecrafthelp
#1050 [23:34] <GreyVulpine> Please do
#1051 [23:36] <BAANAANAA> I have a question so I just bought minecraft on my Nintendo switch and I previously had the game on my iPad but when I input my Microsoft account from my iPad onto the switch It didn’t transfer the worlds I created alongside it do you know how I can get the worlds I’ve made on my iPad onto my switch?
#1052 [23:37] <Rakiii> should I paste the link here?
#1053 [23:37] <GreyVulpine> Rakiii - Yes
#1054 [23:37] <Rakiii> https://paste.ubuntu.com/p/N4p7SSXf9w/
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#1056 [23:38] <GreyVulpine> BAANAANAA - I think the only way to do that is with a realms subscription. Upload using one device, download to the other
#1057 [23:39] <GreyVulpine> Rakiii - So, when I asked if you pirated minecraft before, I wasn't accusing you in detriment to troubleshooting the problem. I don't care if you had or not.
#1058 [23:40] <GreyVulpine> Rakiii - It seems that somebody who had access to this computer, had pirated minecraft before, which is why you're seeing the behavior you are right now.
#1059 [23:41] <GreyVulpine> Rakiii - Are you running windows 10?
#1060 [23:41] <Rakiii> ahh, I see. well i'm not the first owner of this computer
#1061 [23:41] <Rakiii> Yes
#1062 [23:41] <Rakiii> so, is there a way of fixing this?
#1063 [23:42] <GreyVulpine> Rakiii - Head to your start menu, in the search bar, type in: notepad and do not press enter. Instead, right-click on the notepad search result and choose Run as Administrator. Let me know when you have notepad open.
#1064 [23:43] <Rakiii> done
#1065 [23:43] <GreyVulpine> Rakiii - Go up to File -> Open. In the Filename box, type in exactly: %systemroot%\system32\drivers\etc\hosts and press enter.
#1066 [23:43] <Rakiii> done
#1067 [23:44] <GreyVulpine> Rakiii - Look towards the bottom of the file. You'll see at least two lines that have "mojang" in them. Delete both those lines. Save the file. Change your password on the website. Then attempt to log into the official launcher.
#1068 [23:46] <Rakiii> yoo, you are actually a god. Thanks, I really really appreciate this! everyone just told me the same things. Youre amazing thanks
#1069 [23:46] <GreyVulpine> Please do ensure you change your password if you have not already
#1070 [23:48] <Rakiii> ofc ofc
#1071 [23:48] <Rakiii> Whelp, see ya. Have a fantastic night/day ^^
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