#MinecraftHelp > 2019-10-24
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#7 [02:29] <kata> Hi hello,
#8 [02:29] <kata> I´ve bought the minecraft 1.12.0.28 at the play store for the tablet. After a while I cannot play it.There are problems with licence OR connection to the server. What can I do? Uninstall?
#9 [03:54] * BokJo011 [webchat@cpe-60-227-61-23.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
#10 [03:55] <BokJo011> Hello does anyone know if theres some sort of API that will let me track the minecraft version & software at the same time? I'm looking to build a small bot that checks every hour if theres a server update so I can keep it updated
#11 [04:24] * Mini_Noothnel [webchat@cpe-101-180-8-77.nb01.nsw.asp.telstra.net] has joined #minecrafthelp
#12 [04:24] <Mini_Noothnel> On my home wifi, I try to log in on the launcher and it says that I seem to be offline, it is the same with the Minecraft. net website and the only way I can actually log in on Minecraft is by turning on a VPN, I use the VPN and it works, I then turn off the VPN when I try to connect to a server and it says Not authenticated with Minecraft.net, I h
#13 [04:24] <Mini_Noothnel> ave a premium account and I bought it 3 days ago and the problem started straight away. Please help as I would like to play Minecraft with the full experience
#14 [04:25] <Mini_Noothnel> Thats an issue i've got btw
#15 [04:27] * Kat [webchat@cpe-72-130-9-161.hawaii.res.rr.com] has joined #minecrafthelp
#16 [04:29] <Kat> I am wondering as to why I am able to log in onto my phone for the game but not the computer and or if it's just because of the P.E type of game vs the Pc versiom
#17 [04:30] <Andrio> BokJo011, you can probably do that the same way the launcher does.
#18 [04:30] <Andrio> Kat, what happens when you try?
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#20 [04:32] <Kat> When I try logging into the computer for minecraft it says that I am getting my email/ password wrong even though I am typing the exact same information for my phone and getting it right
#21 [04:32] <Kat> *from
#22 [04:32] <Andrio> BokJo011, see https://launchermeta.mojang.com/mc/game/version_manifest.json
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#24 [04:33] <Andrio> ??> Kat tools/HJT
#25 [04:33] <Mightyena> Kat: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#26 [04:33] <Mightyena> Kat: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#27 [04:34] <Kat> I also have tried to get an email password reset and I haven't gotten an email after trying like five times
#28 [04:34] <Andrio> Kat, checked your spam folder?
#29 [04:35] <Kat> Nothing
#30 [04:40] <Andrio> ??> Kat account/email-missing
#31 [04:40] <Mightyena> Kat: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.minecraft.net/hc/en-us/articles/360034636412-Cannot-Get-Mojang-System-Emails
#32 [04:40] <Mightyena> Kat: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#33 [04:40] <Mightyena> Kat: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#34 [04:41] <BokJo011> Thank you Andrio
#35 [04:48] * Kat [webchat@cpe-72-130-9-161.hawaii.res.rr.com] has joined #minecrafthelp
#36 [04:48] <Kat> https://paste.ubuntu.com/p/sjcDksNpVb/
#37 [04:49] <Kat> Sorry my wifi got cut out and couldn't reconnect but this is the link that was asked for
#38 [04:51] <Andrio> ??> Kat AV/ByteFence
#39 [04:51] <Mightyena> Kat: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#40 [04:53] <Kat> Should I possibly just wait for an email to be sent to me for a reset of my password
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#42 [04:54] <Andrio> Kat, you can; it's possible your account was stolen though.
#43 [04:55] <Kat> Okay then i'll possibly just wait then thank you helping me out
#44 [04:56] * nei [webchat@119.82-130-172.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#45 [04:57] <nei> Hi everyone I cannot enter to my account because it´s been years since the last time I entered
#46 [04:57] <nei> Can anyone help me?
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#54 [05:53] <lalli> I bought a prepaid gift card and i scratched the silver code too hard, cutting off the last 5 digits. I know the first 20 digits but i still cant redeem the card
#55 [05:57] * paper [webchat@cpe-120-156-99-8.qb04.qld.asp.telstra.net] has joined #minecrafthelp
#56 [05:57] <paper> hey so i bought an account for my brother years ago and he doesn't play anymore (im talking when minecraft was new) and i can't seem to access the account at all?
#57 [05:57] <paper> the account also hasn't been used in over 6yrs
#58 [05:59] <paper> when i go to make a new account it also says the email is already in use and i do not get any emails from mojang regards resetting the password
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#69 [07:03] <bezciv> Hello I forgot my password to my account and maybe I was stolen account because I do not receive an email from you to change your password.
#70 [07:04] <bezciv> #minecrafthelp Hello I forgot my password to my account and maybe I was stolen account because I do not receive an email from you to change your password.
#71 [08:04] * chriscoggy [webchat@cpc77098-renf7-2-0-cust475.14-1.cable.virginm.net] has joined #minecrafthelp
#72 [08:05] <chriscoggy> why cant i log into my minecraft account after i factory reset my pc
#73 [08:05] <chriscoggy> ????
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#78 [08:51] <Mike3> When I launch minecraft java version on Windows, it crashes. How to fix this?
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#80 [09:31] * thorbjorn [webchat@62.44.138.245] has joined #minecrafthelp
#81 [09:31] <thorbjorn> i need some halp
#82 [09:32] <Greymagic27> thorbjorn, Hey. What's the issue?
#83 [09:32] <thorbjorn> my lil brother can only play the demo version even tho i bought him the full version back in agust 1
#84 [09:32] <Greymagic27> thorbjorn, Does it display that he owns the game here? https://account.mojang.com/login
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#87 [09:36] <thorbjorn> it doesn't say that he onws minecraft but i have the mail here stating the 180dkk charge on my card for 1 x Minecraft: Java Edition at DKK 180.00
#88 [09:36] <Greymagic27> ??> thorbjorn account/send-email
#89 [09:36] <Mightyena> thorbjorn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#90 [09:40] <thorbjorn> ok thx will do that now
#91 [09:40] <thorbjorn> ok thx will do that now
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#93 [09:43] * Tresta12 [webchat@nat-196.starnet.cz] has joined #minecrafthelp
#94 [09:44] <Tresta12> Hey?
#95 [09:44] <Greymagic27> Tresta12, Hi. What's the issue?
#96 [09:44] <Tresta12> I have problem with payment.
#97 [09:44] <Greymagic27> What's the problem?
#98 [09:44] <Tresta12> I logged into minecraft.net and wanted to finally buy minecraft
#99 [09:45] <Tresta12> I went to the payment and tried to put my card info
#100 [09:45] <Tresta12> When I clicked "pay" an error has occured
#101 [09:46] <Greymagic27> Tresta12, Let's make sure that it's nothing on your PC that's possibly causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#102 [09:46] <Greymagic27> ??> Tresta12 tools/hjt
#103 [09:46] <Mightyena> Tresta12: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#104 [09:46] <Mightyena> Tresta12: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#105 [09:46] <Tresta12> And I tried to went to my mobile banking and I saw that I was charged 5 times
#106 [09:47] <Tresta12> I tried to pay it few times after the error, but it appeared every time
#107 [09:47] <Greymagic27> Tresta12, Follow the steps Mightyena sent above for hijackthis.
#108 [09:51] <Tresta12> https://paste.ubuntu.com/p/NpxDmnsqDV/
#109 [09:51] <Tresta12> hope you can help
#110 [09:51] <Greymagic27> Tresta12, I don't see anything there that would cause an issue. Did you get any email confirming the purchase?
#111 [09:52] <Tresta12> not a single email
#112 [09:52] * Sean [webchat@cpe-24-209-123-162.wi.res.rr.com] has joined #minecrafthelp
#113 [09:52] <Greymagic27> ??> Tresta12 account/send-email
#114 [09:52] <Mightyena> Tresta12: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#115 [09:53] <Sean> I cannot login but I do have my transaction ID so where can I send it to get my account back?
#116 [09:53] <Greymagic27> Sean, Hey. When you try to login, what happens?
#117 [09:54] <Sean> I get invalid email or password
#118 [09:54] <Sean> But I dont have an email to reset my password because I login using my username
#119 [09:54] <Greymagic27> Sean, Let's start by checking for any incompatible software that may be causing the issue.
#120 [09:54] <Greymagic27> ??> Sean tools/hjt
#121 [09:54] <Mightyena> Sean: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#122 [09:54] <Mightyena> Sean: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#123 [09:54] <Sean> Its not any of that
#124 [09:55] <Sean> I have my transaction id
#125 [09:55] <Sean> where do I send it
#126 [09:55] <Sean> to get my account back
#127 [09:55] <Greymagic27> Sean, How are you sure? You could have a program that's causing an issue, and we need to rule that out before you email mojang.
#128 [09:55] <Sean> Because I cannot login on any computer
#129 [09:56] <Greymagic27> Sean, Hmm ok. That doesn't sound like it would be caused by incompatible software
#130 [09:56] <Greymagic27> ??> Sean account/send-email
#131 [09:56] <Mightyena> Sean: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#132 [09:56] <Tresta12> uuh, where do I get my Transaction ID?
#133 [09:56] <Greymagic27> ??> Tresta12 account/trans-id
#134 [09:56] <Mightyena> Tresta12: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#135 [09:57] <Greymagic27> But if you've not bought the game, you won't have one.
#136 [09:57] <Tresta12> yeah, that's the problem i wrote
#137 [09:57] <Tresta12> I didn't receive the game or anything, but I was charged 5 times
#138 [09:58] <Greymagic27> Tresta12, Send them an email, just miss out the trans id box
#139 [09:58] <Tresta12> for nothing
#140 [10:00] <Sean> I sent my issue, when should I expect an answer?
#141 [10:01] <Greymagic27> Sean, I can't give any sort of ETA, but I expect it will be around 1-2 months.
#142 [10:01] <Sean> ok
#143 [10:01] <Sean> thank you
#144 [10:07] <Tresta12> So I sent them the request, how long does it usually take to respond?
#145 [10:07] <Greymagic27> I can't give any sort of ETA, but I expect it will be around 1-2 months.
#146 [10:08] <Tresta12> 1-2 months? That's not good, I just lost 95,8 euro for getting nothing
#147 [10:08] <Tresta12> oh my god
#148 [10:10] <Tresta12> Hope I'll get the refund because it's lot of money for me
#149 [10:10] <Tresta12> thank you for your time
#150 [10:10] <Tresta12> thank you for your time
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#155 [10:23] * iwan [webchat@ip5654c13c.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#156 [10:23] <iwan> hello
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#158 [13:02] <mattym> khookjr, Ok just a moment.
#159 [13:03] <mattym> khookjr, The dxdiag didn't pick it up, do you know or know how to find the model of the CPU in your laptop?
#160 [13:04] <khookjr> i dont know it off the top of my head, but I think i can find the CPU
#161 [13:06] <khookjr> i dont know where to find it
#162 [13:07] <mattym> khookjr, Ok, lets skip that for a moment
#163 [13:07] <mattym> khookjr, Ok on 1.13.2 or lower, are you getting into the main menu before the crash, or is it just not opening that far at all?
#164 [13:07] <khookjr> it doesnt get that far. it has the loading screen, then crashes just before it loads the menu
#165 [13:08] <mattym> khookjr, Do you know how to get to your .minecraft folder?
#166 [13:08] <khookjr> yes
#167 [13:09] <mattym> khookjr, Ok, open that folder, make sure the launcher and error windows are closed, then delete the options or options.txt file there.
#168 [13:09] <mattym> khookjr, Then try to launch the game on 1.13.2 or lower, let me know if it crashes
#169 [13:09] <mattym> khookjr, Keep the .minecraft folder open for now
#170 [13:12] <khookjr> its launching
#171 [13:13] <khookjr> its working
#172 [13:13] <mattym> khookjr, Have you entered a world, or just the main menu.
#173 [13:14] <khookjr> menu. one second and i'll check a world
#174 [13:14] * ashwiin [webchat@194.53.184.59] has joined #minecrafthelp
#175 [13:14] <ashwiin> hello
#176 [13:15] <ashwiin> So I am trying to log in to my account and my old email is deleted, when I use my new email I get the 3 security questions which i set up when I was a lot younger and have now forgotten them, is there any way to either change email or login
#177 [13:15] <mattym> ??> ashwiin account/send-email
#178 [13:15] <Mightyena> ashwiin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#179 [13:16] <khookjr> I'm in a world. It's a little laggy, but working
#180 [13:17] <mattym> khookjr, Check the following, open up the menu, go into the settings then video options.
#181 [13:17] <mattym> khookjr, Make sure the Use VBOs option is off.
#182 [13:17] <khookjr> ok. is that it?
#183 [13:17] <mattym> khookjr, And keep in mind that due to the age of your hardware, 1.13.2 is the newest version it will be able to run.
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#185 [13:18] <ashwiin> also where i do i find my transaction coed
#186 [13:18] <khookjr> it wont run anything after that?
#187 [13:18] <mattym> ??> ashwiin account/trans-id
#188 [13:18] <Mightyena> ashwiin: How to find your Transaction ID: https://help.minecraft.net/hc/en-us/articles/360029977371-What-is-a-transaction-ID-
#189 [13:18] <mattym> khookjr, No. The hardware does not support some of the things needed for those versions to run.
#190 [13:19] <khookjr> is there anyway to update or upgrade so that it will run it or do i need to get a new one?
#191 [13:20] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#192 [13:21] <mattym> khookjr, Its a laptop, so you cannot upgrade the necessary parts.
#193 [13:22] <khookjr> so i'd need a new one to play later versions... got ya. thank you for your help
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#195 [13:38] * Primo [webchat@216-107-199-247.static.firstlight.net] has joined #minecrafthelp
#196 [13:38] <Primo> hey man, how're you doin
#197 [13:39] <Primo> I'm playing on a MacBook Air, and my friend also is playing on a Mac, im attempting to join his world and vice versa, but the error of "no connection to the host" continues to pop up. any help?
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#199 [13:56] * ilhask8 [webchat@45.235.54.251] has joined #minecrafthelp
#200 [13:57] <ilhask8> I have a account that I used at Alpha version. I would like to use it. I know the username and password, but deleted the old email address.
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#202 [14:00] * luke [webchat@31-26-101.netrun.cytanet.com.cy] has joined #minecrafthelp
#203 [14:00] <luke> hi
#204 [14:01] <luke> is anyone here to help me?
#205 [14:03] * F3AR_Darkz [webchat@c-67-189-186-24.hsd1.ny.comcast.net] has joined #minecrafthelp
#206 [14:03] <F3AR_Darkz> hello
#207 [14:03] <F3AR_Darkz> #minecrafthelp
#208 [14:03] <F3AR_Darkz> I'm having trouble signing in to Minecraft windows 10 edition i'm stuck at the signing in to your Microsoft account
#209 [14:04] <F3AR_Darkz> i have a png
#210 [14:04] <F3AR_Darkz> aDYjN1Uhj4lyVBHUdy76oUKZoikOMhdSqhpGqkGV5vrrJDJQipPNXpwGTpXOKNcErwyy3b8WA7eUY2yKFYRzO5d6frMf7cBKmz6CU5SOAzSUMp_pN97B2Ug5LPcMPssRIyx2RmX4PVYKZp_YWKRr4kX6ld6KiGYEiKYF284pgvO6GuzOL_1gf7QpzU0eaPwXYIxlbVKo1nHkJuRR8oMOn3i2W2HEcmF
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#212 [14:07] <F3AR_Darkz5> hello
#213 [14:07] <F3AR_Darkz5> I'm having trouble signing in to Minecraft windows 10 edition i'm stuck at the signing in to your Microsoft account
#214 [14:11] * tutajkara [webchat@185.144.244.129] has joined #minecrafthelp
#215 [14:15] <tutajkara> hello. i have problem with login in. i am new to this page and i want to buy minecraft. it seems that i created my own account because i was able to put in verification code, but then i am unable to log in my account. the message i get is "Ops. Due to an error, this page cannot be processed. Try again." I tried few times and everytime this happens.
#216 [14:15] <tutajkara> Also I am using Polish website because I am from Poland.
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#219 [14:22] <Jake> 39ea176973fc4252b1794e952240d4d1
#220 [14:23] <Jake> been dealing with this
#221 [14:24] <tutajkara> okay. what does it mean? is it broken for everyone?
#222 [14:27] <Jake> i dont have bytefence
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#228 [14:31] <tutajkara> hello. i have problem with login in. i am new to this page and i want to buy minecraft. it seems that i created my own account because i was able to put in verification code, but then i am unable to log in my account. the message i get is "Ops. Due to an error, this page cannot be processed. Try again." I tried few times and everytime this happens.
#229 [14:31] <tutajkara> Also I am using Polish website because I am from Poland.
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#232 [14:35] * cooldude5 [webchat@97-82-143-59.dhcp.hckr.nc.charter.com] has joined #minecrafthelp
#233 [14:37] <cooldude5> Everytime I try to download Minecraft Java edition, it crashes. Is there something I should do to fix this issue or is this a common issue?
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#237 [15:19] <Mini_Noothnel> I have an issue that happens all the time and it's basically, I try to log in on the launcher and it says that I seem to be offline, it is the same with the Minecraft. net website and the only way I can actually log in on Minecraft is by turning on a VPN, I use the VPN and it works, I then turn off the VPN when I try to connect to a server and it s
#238 [15:19] <Mini_Noothnel> ays Not authenticated with Minecraft.net, I have a premium account and I bought it 6 days ago and the problem started straight away. Please help as I would like to play Minecraft with the full experience and I have not been able to do so, I would be very grateful if you know how to fix this.
#239 [15:19] <Mini_Noothnel> ays Not authenticated with Minecraft.net, I have a premium account and I bought it 6 days ago and the problem started straight away. Please help as I would like to play Minecraft with the full experience and I have not been able to do so, I would be very grateful if you know how to fix this.
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#250 [16:35] * Findus22 [webchat@ip224.196-51-69.sogetel.net] has joined #minecrafthelp
#251 [16:35] <Findus22> I got a question
#252 [16:36] <Findus22> hi ?
#253 [16:37] <Findus22> My texture pack crash
#254 [16:37] <Findus22> and it's the basic one
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#257 [17:34] * FireLion [webchat@c-98-206-86-40.hsd1.il.comcast.net] has joined #minecrafthelp
#258 [17:34] <FireLion> i redeemed a windows 10 code, but when i logged into microsoft to buy it it said the code was already redeemed
#259 [17:35] <FireLion> i used two different accounts, and I don't know what i'm doing wrong at this point
#260 [18:54] * iiAmxzing [webchat@c-73-10-207-27.hsd1.nj.comcast.net] has joined #minecrafthelp
#261 [18:56] <iiAmxzing> Hello. My Minecraft Launcher keeps logging me out for some reason after a period of time as if I was in a session and my session has stopped. Can somebody tell me how to fix this? I even put it to keep me logged in, but it doesn't.
#262 [18:56] * steven [webchat@ip72-220-228-103.sd.sd.cox.net] has joined #minecrafthelp
#263 [18:57] <steven> I cannot sighn in to my account and when I do it signs me out again
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#265 [19:02] * monkey [webchat@71-130-13-24.lightspeed.bkfdca.sbcglobal.net] has joined #minecrafthelp
#266 [19:02] <monkey> hi is anyone there
#267 [19:02] <monkey> ?
#268 [19:03] <monkey> oits says launching the game failed the prcoess cannot acces the file because it is being used by another process
#269 [19:06] * PaytonB [webchat@05440ac3.skybroadband.com] has joined #minecrafthelp
#270 [19:08] <PaytonB> So long story short, I made a Minecraft.net account WAY back (before 2012) but now I don't remember my email address I used for it. I tried looking on the minecraft support page, but couldn't find a helpful link to sort this out. Any help?
#271 [19:11] <monkey> is minecraft.net the right website or did i get it from the wrong one?
#272 [19:11] * Tiger342 [webchat@c-73-188-253-115.hsd1.pa.comcast.net] has joined #minecrafthelp
#273 [19:14] <Tiger342> When over I try to open the minecraft launcher the blue circle thing appears for a second then disappears and nothing happens. I tried uninstalling and reinstalling and I checked task manager and nothing was there when I tried to open and after too. Any help would be great thanks
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#279 [19:40] <monkeybutt> hey so my minecraft will start to load then freeze after i click play
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#285 [20:00] * ISS [webchat@pool-72-83-103-182.washdc.east.verizon.net] has joined #minecrafthelp
#286 [20:01] <ISS> Hello I am unable to Login to my MInecraft Account. Have reset the password and tried over last few days still not able to get in
#287 [20:01] * iiAmxzing [webchat@c-73-10-207-27.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#288 [20:35] <SlimeDiamond_> ISS so you can't log in?
#289 [20:35] <SlimeDiamond> oof
#290 [20:36] <SlimeDiamond> they went bye bye
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#292 [21:00] <navid_am> How can I refund the minecraft my brother bought with my card????
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#294 [21:37] * MestreALMO [webchat@179-190-217-247.cable.cabotelecom.com.br] has joined #minecrafthelp
#295 [21:39] <MestreALMO> i changed a minecraft directory on the game launcher, i reinstalled windows, now i want to play this game on the directory, how can i do that?
#296 [21:42] * lemonsaucyy [webchat@97-120-141-137.ptld.qwest.net] has joined #minecrafthelp
#297 [21:43] <lemonsaucyy> Hi, so I gave my minecraft account to my brother a while ago, but both he and I forgot the email and password to get into the account. Is the account completely lost now or is there a way I can recover it by using old email and passwords I used before they were changed?
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#299 [22:39] * rebeca [webchat@cpe-76-185-201-213.satx.res.rr.com] has joined #minecrafthelp
#300 [22:39] <rebeca> there's a problem with the Minecraft I bought for my phone
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