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#2 [00:44] * therealmclovin81 [webchat@99-38-100-29.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#3 [00:45] <therealmclovin81> i can log in on other computers but not my personal one
#4 [01:19] * Meat [webchat@c-68-56-122-73.hsd1.mi.comcast.net] has joined #minecrafthelp
#5 [01:19] <Meat> So my launcher cant seem to get a connection
#6 [01:25] * Nishant [webchat@106.77.90.160] has joined #minecrafthelp
#7 [01:26] <Nishant> I cannot log in to my Minecraft account, it says invalid email or password but im typing it correct, even website is not responding.
#8 [01:27] <GreyVulpine> Pirated minecraft before?
#9 [01:28] <Nishant> ?
#10 [01:28] <GreyVulpine> Have you played minecraft before paying for it?
#11 [01:28] <Nishant> i played demo version of it
#12 [01:28] <GreyVulpine> ??> Nishant tools/hjt
#13 [01:28] <Mightyena> Nishant: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#14 [01:28] <Mightyena> Nishant: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#15 [01:31] * jordan1 [webchat@ip98-167-218-98.ph.ph.cox.net] has joined #minecrafthelp
#16 [01:32] <Nishant> https://paste.ubuntu.com/p/HBBVJmxTWM/
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#20 [01:37] <Nishant> I cannot log in to my Minecraft account, it says invalid email or password but im typing it correct, even website is not responding.
#21 [01:44] <Nishant> is there anyone?
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#26 [02:03] * real_bendi [webchat@c-73-151-238-164.hsd1.ca.comcast.net] has joined #minecrafthelp
#27 [02:03] <real_bendi> Im getting a low framerate on a good pc?
#28 [02:04] * real_bendi [webchat@c-73-151-238-164.hsd1.ca.comcast.net] has quit. (Client Quit)
#29 [02:05] <dodo71> Goodmorning everyone
#30 [02:06] <dodo71> I wanted to know how I can update minecraft to the latest version I still have 1.14.4 and I would like to update it to 1.15
#31 [02:06] <dodo71> can you help me ???
#32 [02:09] * need_help [webchat@cpe-203-40-104-85.nb05.nsw.asp.telstra.net] has quit. (Quit: webchat.esper.net)
#33 [02:11] <GreyVulpine> 1.14.4 is the latest stable release
#34 [02:15] * Ness [webchat@202-67-93-241.sta.dodo.net.au] has joined #minecrafthelp
#35 [02:15] * bildramer [~bildramer@p200300CF373AB200421A6BF164E1A1A9.dip0.t-ipconnect.de] has quit. (Ping timeout: 378 seconds)
#36 [02:16] <dodo71> so for now version 1.15 is not there as an update
#37 [02:21] <Ness> I had been working on various builds for months. I joined again to find that the builds had been broken into pieces and scattered around the world. Because the world auto saves, it saved the damaged world. Can I restore somehow from last night? Or would it be saved somewhere else?
#38 [02:26] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Read error: Connection reset by peer)
#39 [02:28] <GreyVulpine> Is this on a personal single player world?
#40 [02:29] * therealmclovin81 [webchat@99-38-100-29.lightspeed.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#41 [02:30] <Ness> yes
#42 [02:30] <GreyVulpine> Then no, unless you've been copying the folder elsewhere yourself, there is no automated backup
#43 [02:32] <Ness> Okay thanks, how do I copy the folder elsewhere for next time?
#44 [02:32] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#45 [02:32] <GreyVulpine> What operating system are you on? Windows?
#46 [02:33] <Ness> Yes I have an old Windows 7 pc
#47 [02:34] <GreyVulpine> Then hit your start menu in the lower left. In the search bar, type in %appdata% and press enter
#48 [02:34] <GreyVulpine> Find the .minecraft folder. All your saved single player worlds are in the "saves" folder.
#49 [02:36] <Ness> Okay, is that the command prompt?
#50 [02:36] <GreyVulpine> Nope
#51 [02:37] <GreyVulpine> When you hit the start menu, at the bottom is a bar for "search programs and files", put in %appdata% there
#52 [02:38] <Ness> Okay thanks will give it a go.
#53 [02:39] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#54 [02:44] <Ness> How do I load the last saved file and which directory would it be found in?
#55 [02:45] <GreyVulpine> So, when you open %appdata%, find the .minecraft folder, and the saves folder within that.
#56 [02:45] <GreyVulpine> Every folder in the saves folder is a different single player world. You can copy that folder elsewhere to make a backup
#57 [02:45] <GreyVulpine> Every folder in the saves folder is a different single player world. You can copy that folder elsewhere to make a backup
#58 [02:45] * gapraomoosap [~rosen@h-85-24-130-18.NA.cust.bahnhof.se] has left #minecrafthelp
#59 [02:46] <Ness> how do i load the back up fille.
#60 [02:46] <Ness> I meant file.
#61 [02:46] <GreyVulpine> There is no back up file that's created by itself
#62 [02:47] * bildramer [~bildramer@p200300CF373AB200421A6BF164E1A1A9.dip0.t-ipconnect.de] has joined #minecrafthelp
#63 [02:48] <Ness> I found a file that was saved before the world was destroyed. How can I restore to that version?
#64 [02:48] <GreyVulpine> I don't believe you're looking at the right thing.
#65 [02:49] <GreyVulpine> Minecraft by itself doesn't make backups of worlds. You need to do that yourself by copying the entire folder elsewhere. You would need to copy the folder back to restore to that world
#66 [02:50] <Ness> The time stamp of the folder was before the world was destroyed. Can I save this folder elsewhere and then copy it back to this folder? Would this work?
#67 [02:51] <GreyVulpine> No
#68 [02:51] <GreyVulpine> Minecraft saves as it goes. If you do this, you're more than likely to corrupt the world even more.
#69 [02:53] <Ness> Okay, just wondering why would the timestamp of the file be prior to the corruption time?
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#72 [03:04] <GreyVulpine> What file would that be?
#73 [03:07] <Ness> The file located in the saves folder that you mentioned above.
#74 [03:07] <GreyVulpine> What is the name of the file?
#75 [03:12] <Ness> No need to worry, it seems my son was unclear about the time the crash occurred. Thank you for all your help! It's a big leasson for an 11yo to learn.
#76 [03:13] * GreyVulpine nods
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#78 [03:36] * ForsakenFoxes [webchat@163.47.239.180] has joined #minecrafthelp
#79 [03:38] <ForsakenFoxes> Hey so basicly when I try login to minecraft launcher It comes up with Invalid email or password even though it is correct and I've reset my password and still doesn't work
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#81 [03:51] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#82 [04:03] * Snow4 [webchat@dslb-188-108-088-233.188.108.pools.vodafone-ip.de] has joined #minecrafthelp
#83 [04:05] <Snow4> Hello, I got a problem i need to change my email but i dont got a because i dont got the secure questions.. and when i do the secure questions it will be send to my old email where i dont can log in...
#84 [04:13] <GreyVulpine> Snow4 - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#85 [04:16] <Snow4> Ok, but they need the email from the mojang acc, but i dont get acces to it..
#86 [04:16] <Snow4> how will they contact me xD
#87 [04:16] <GreyVulpine> The form has two fields, one for the account email, one for contact.
#88 [04:17] <GreyVulpine> Or it used to.
#89 [04:17] <Snow4> o.o are you sure ? i just saw acc email and acc email 2
#90 [04:18] <GreyVulpine> Never mind. Just state your contact email in the "What can we help you with"
#91 [04:18] <Snow4> Ye
#92 [04:18] <Snow4> ok i send it thank u :D
#93 [04:19] <Snow4> Yahoo.de is so stupid. you have to create a new email when you dont get acces to the email with there acc key xD its so dumb
#94 [04:20] <Snow4> ye thats why its so stupid now
#95 [04:20] <Snow4> xD
#96 [04:20] <Snow4> i thank u :D
#97 [04:20] <Snow4> i close the chat now ok?
#98 [04:21] <GreyVulpine> Sure
#99 [05:24] * Ness [webchat@202-67-93-241.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
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#101 [06:07] * GrindMartin [webchat@89-147-74-87.pool.digikabel.hu] has joined #minecrafthelp
#102 [06:09] <ItzG3ck0> Hello, can i help me. I can't access minecraft from the pc either from the site or from the game. Having pay in july, i would like some explanations . thank you bye
#103 [06:15] * GrindMartin [webchat@89-147-74-87.pool.digikabel.hu] has quit. (Quit: webchat.esper.net)
#104 [06:22] * Mine [webchat@80-62-116-65-mobile.dk.customer.tdc.net] has joined #minecrafthelp
#105 [06:23] <Mine> hi there, im not able to login or reset my password, it has been a while, maybe couple of years since i'v logged in, but i have purchased the game, but cannot login now - account: izbrannick@gmail.com
#106 [06:24] <Mine> on Windows 10, my password manager has the password, but cannot login
#107 [06:27] * Mine [webchat@80-62-116-65-mobile.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#108 [07:43] * Mikem [webchat@75-31-110-233.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#109 [07:44] <Mikem> I cannot login to minecraft today i was able to yesterday with the same login information but now it is not working. i cannot reset my password because i no longer have access to the email when i set up my account like 8 years ago. how do i regain my access?
#110 [07:46] * Anna_ist_krass [webchat@ip5f5bea80.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#111 [07:47] <Anna_ist_krass> Hello
#112 [07:48] <Anna_ist_krass> I bought minecraft a few months ago. Now the Minecraft launcher says I should buy Minecraft. I have also been able to play just about the demo in Minecraft for about a month.
#113 [08:00] * xXHalo24Xx [webchat@176.32.27.57] has joined #minecrafthelp
#114 [08:00] <xXHalo24Xx> operator
#115 [08:01] <xXHalo24Xx> i have minecraft java edition but not minecraft Windows 10 edition...why?
#116 [08:03] * xXHalo24Xx [webchat@176.32.27.57] has quit. (Client Quit)
#117 [08:03] * Soniku11 [webchat@90-219-138-186.fibertel.com.ar] has joined #minecrafthelp
#118 [08:05] <Soniku11> Hi! a minutes ago something happened to me. And i want to know what could've caused it. When i was creating a new Singleplayer world, in mid creation it just kicked me out with the screen of "Disconnected".
#119 [08:06] <Soniku11> If someone know a few possible reasons why that happened, i would be happy to try and "fix" that issue i had.
#120 [08:10] * Soniku11 [webchat@90-219-138-186.fibertel.com.ar] has joined #minecrafthelp
#121 [08:11] * Soniku11 [webchat@90-219-138-186.fibertel.com.ar] has quit. (Client Quit)
#122 [08:22] * mucch7 [webchat@bzq-79-178-207-221.red.bezeqint.net] has joined #minecrafthelp
#123 [08:23] <mucch7> how can I ch
#124 [08:44] * mattym [~mattym@pool-98-116-61-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#125 [08:50] * XxtupacxX [webchat@dslb-002-203-165-040.002.203.pools.vodafone-ip.de] has joined #minecrafthelp
#126 [08:50] <XxtupacxX> I can play only Demo of Minecraft
#127 [08:52] <XxtupacxX> #minecrafthelp i can play only demo version
#128 [08:54] * XxtupacxX [webchat@dslb-002-203-165-040.002.203.pools.vodafone-ip.de] has quit. (Client Quit)
#129 [08:57] * mucch7 [webchat@bzq-79-178-207-221.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#130 [09:12] * splintingeye [webchat@cpe-142-129-129-211.socal.res.rr.com] has joined #minecrafthelp
#131 [09:13] <splintingeye> I need help with my account, I can't login and when i request a reset, the request email doesn't show up in my email.
#132 [09:17] * splintingeye [webchat@cpe-142-129-129-211.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#133 [09:51] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has joined #minecrafthelp
#134 [10:02] * Mikem [webchat@75-31-110-233.lightspeed.mssnks.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#135 [10:04] * Thomas_Fisher [webchat@cpc124148-duns9-2-0-cust161.9-3.cable.virginm.net] has joined #minecrafthelp
#136 [10:05] <Thomas_Fisher> Hello im having trouble getting into my minecraft account
#137 [10:06] <Thomas_Fisher> Its to do with resetting my password everytime i send a password reset llink to the registered email i never recive it and was wondering if you could help
#138 [10:19] * Zombo2468 [webchat@5aceb2e3.bb.sky.com] has joined #minecrafthelp
#139 [10:20] <Zombo2468> hey everyone so I'm currently struggling to launch minecraft as it keeps crashing everytime I load it up
#140 [10:20] <Zombo2468> If anyone can provide me with any help on this it would be appreciated thanks
#141 [10:24] <Greymagic27> ??> Zombo2468 launcher/log-txt
#142 [10:24] <Mightyena> Zombo2468: We need to see your full launcher log, which is created in the game directory.
#143 [10:24] <Mightyena> Zombo2468: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#144 [10:25] <Zombo2468> this is the error that pops up when I try to launch the game
#145 [10:25] <Zombo2468> The game crashed whilst initializing game
#146 [10:25] <Zombo2468> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#147 [10:26] <Greymagic27> ??> Zombo2468 win/dxdiag
#148 [10:26] <Mightyena> Zombo2468: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#149 [10:32] <Zombo2468> https://paste.ubuntu.com/p/RGbmf5YH2N/
#150 [10:32] <Zombo2468> Have I done that right?
#151 [10:32] <Greymagic27> Zombo2468, That PC is well below the needed specs for minecraft. Either buy a new GPU (if using a desktop PC) or look into buying a new PC all together https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#152 [10:33] <Zombo2468> okay thanks very much guys!
#153 [10:33] <Greymagic27> No problem :)
#154 [11:32] * Chefster [webchat@92-111-192-9.static.v4.ziggozakelijk.nl] has joined #minecrafthelp
#155 [11:32] <Chefster> hi im trying to open my minecraft launcher but it doesnt open. reinstalled java nothing is happening? any clue why this is happening?
#156 [12:07] * mrsupershark1 [webchat@cpc93350-hers8-2-0-cust119.6-3.cable.virginm.net] has joined #minecrafthelp
#157 [12:07] <mrsupershark1> hey I cant play mc online
#158 [12:23] * Carter [webchat@wireless.sahali.sd73.bc.ca] has joined #minecrafthelp
#159 [12:24] <Carter> is there anyway i can skip he security questions? i made the acc many years acc and forget that and I lost the email aswell
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#162 [12:51] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#163 [12:54] * trending [webchat@184-15-18-124.dr01.chtn.wv.frontiernet.net] has joined #minecrafthelp
#164 [12:55] <trending> My minecraft launcher won't open. It worked a couple days ago, but now when I click the launcher there is no window that pops up
#165 [13:04] * trending [webchat@184-15-18-124.dr01.chtn.wv.frontiernet.net] has quit. (Quit: webchat.esper.net)
#166 [13:59] * Andrio [Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
#167 [14:21] * lner_4771 [webchat@162-206-217-108.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
#168 [14:23] <lner_4771> my account was made several years ago with an insightbb email which I can no longer accessa nd I do not remember my security questions which I cannot reset, how can I fix this!
#169 [14:24] <GreyVulpine> lner_4771 - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#170 [14:45] * gameing [webchat@109.77.49.9] has joined #minecrafthelp
#171 [14:46] <gameing> so
#172 [14:46] <gameing> i bought minecraft in 2015
#173 [14:46] * ItzG3ck0 [webchat@net-109-115-255-6.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#174 [14:46] <gameing> so does that mean im suposed to get windows ten free?
#175 [14:46] * gameing [webchat@109.77.49.9] has quit. (Client Quit)
#176 [14:48] * Lofe [webchat@0544a0c7.skybroadband.com] has joined #minecrafthelp
#177 [15:09] * Baldurs [webchat@88.130.156.227] has joined #minecrafthelp
#178 [15:11] <Baldurs> Hi, sadly i am not able to log in to my minecraft account. i have that thing quite a while now so i dont know how this is working atm. i managed to set a new passwort with my email and nick, but that dosnt help. i also apparently managed to transfer my account to the mojang new whatever account. sadly that also dosnt do the trick.
#179 [15:44] * AlvinN78 [webchat@static140-48.mimer.net] has joined #minecrafthelp
#180 [15:44] * lner_4771 [webchat@162-206-217-108.lightspeed.lsvlky.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#181 [15:46] <AlvinN78> I‘m trying to log in to my account AlvinN78. I am logged in on my iPad, and have installed the game on my mac. I am not able to log in using my email, and i get wrong password i i try using my nick. Can you please help?
#182 [16:02] * WhasianNumber1 [webchat@107-222-8-108.lightspeed.wchtks.sbcglobal.net] has joined #minecrafthelp
#183 [16:02] <WhasianNumber1> When i press join the join button turns grey and does nothing
#184 [16:10] * AlvinN78 [webchat@static140-48.mimer.net] has quit. (Quit: webchat.esper.net)
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#186 [16:26] * Rart [webchat@147.226.220.121] has joined #minecrafthelp
#187 [16:26] <Rart> Yo so I can't login to my minecraft account and I try to reset my password but I don't get an email to reset it. Idk what to do and I don't wanna buy the game again
#188 [16:27] <GreyVulpine> Rart - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#189 [16:27] <Rart> I did that 2 weeks ago and still haven't gotten a response
#190 [16:28] <GreyVulpine> It takes a while for a response. They're the only ones who can help you get your account back
#191 [16:28] <Rart> bruh
#192 [16:28] <GreyVulpine> There's nothing we can do here for you.
#193 [16:29] * Rart [webchat@147.226.220.121] has quit. (Client Quit)
#194 [16:50] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#195 [17:01] * Delaxarnyazer [~Delaxarny@eacdc.the-eac.nl] has joined #minecrafthelp
#196 [17:11] * HungrySubstance [webchat@c-66-30-206-200.hsd1.ma.comcast.net] has joined #minecrafthelp
#197 [17:12] <HungrySubstance> Hi, I'm having an issue opening the Minecraft Launcher, nothing happens when I try to open the application, and I've tried the micorosoft FAQ and none of it worked.
#198 [17:14] * Clamk [webchat@33.58-31-62.static.virginmediabusiness.co.uk] has joined #minecrafthelp
#199 [17:15] <Clamk> Hi I need help to retrieve my account. Apparently my password is invalid (which I doubt) and I receive no mail when I try to reset it
#200 [17:15] <GreyVulpine> Clamk - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
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#204 [17:45] * VeXZoRz [webchat@D47096AA.rev.sefiber.dk] has joined #minecrafthelp
#205 [17:46] <VeXZoRz> hello guys i have a propblem with trying to launch my minecraft. when i do it just crashes.
#206 [19:13] * DarkNoddy [~mordi@191.90-149-25.nextgentel.com] has quit. ()
#207 [19:39] * ObamasPetYoshi [webchat@072-179-008-058.res.spectrum.com] has joined #minecrafthelp
#208 [19:40] <ObamasPetYoshi> Getting an error while starting game, launcher spits out some code and says "Launching the game failed!:
#209 [19:41] <mattym> ??> ObamasPetYoshi launcher/log
#210 [19:41] <Mightyena> ObamasPetYoshi: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#211 [19:43] <ObamasPetYoshi> https://paste.ubuntu.com/p/mRjrt3wTjR/
#212 [19:44] <mattym> ObamasPetYoshi, Does it crash without mods?
#213 [19:44] <ObamasPetYoshi> Let me check
#214 [19:47] <ObamasPetYoshi> No
#215 [19:47] <ObamasPetYoshi> Guessing its a mod issue then?
#216 [19:48] <mattym> ObamasPetYoshi, Then you will need to check with the mods/Twitch support resources.
#217 [19:48] <ObamasPetYoshi> Ok, thanks
#218 [19:48] * ObamasPetYoshi [webchat@072-179-008-058.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#219 [20:06] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#220 [20:19] * Brady [webchat@199.202.220.185] has joined #minecrafthelp
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#223 [20:29] * Brady [webchat@199.202.220.185] has joined #minecrafthelp
#224 [20:31] <Brady> My Minecraft doesn’t want to load so basically when it is loading with the red bar it will almost finish and then say minecraft has stopped working. It does it everytime
#225 [20:32] <CubeTheThird> Brady, let's have you run a malware scan
#226 [20:32] <CubeTheThird> ??> Brady av/adwcleaner
#227 [20:32] <Mightyena> Brady: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#228 [20:32] <Mightyena> Brady: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#229 [20:32] <Brady> Ok
#230 [20:33] * Eve [webchat@99.60.1.167] has joined #minecrafthelp
#231 [20:34] <Eve> I forgot my password and my email I had for this account got deleted. I have my transaction ID but don't know how to fix it
#232 [20:34] <CubeTheThird> Eve, contact Mojang support with the ID
#233 [20:34] <CubeTheThird> ??> Eve mojang/email
#234 [20:34] <Mightyena> Eve: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#235 [20:34] <Mightyena> Eve: Note: Do NOT send more than one at a time.
#236 [20:35] <Eve> I tried but nothing happened
#237 [20:35] <Brady> Im scanning my computer now.
#238 [20:35] <CubeTheThird> Eve, you already sent them a message through the page Mightyena linked?
#239 [20:36] <Eve> Yes I told them the exact same thing I told you guys. Do I need to do it again and say my transaction ID and my new email in the message?
#240 [20:36] <CubeTheThird> Eve, make sure you use an email address you can access when contacting them. In the message, explain what the account email is
#241 [20:37] <Eve> Even if it's not associated with my minecraft account?
#242 [20:37] * Brady [webchat@199.202.220.185] has quit. (Quit: webchat.esper.net)
#243 [20:38] <CubeTheThird> Eve, yes, as they may try contacting you through it
#244 [20:40] * Brady [webchat@199.202.220.185] has joined #minecrafthelp
#245 [20:40] <Eve> How long does it take for them to respond?
#246 [20:40] <Brady> I scanned my computer
#247 [20:40] <CubeTheThird> Eve, depending on the ticket, about a couple weeks
#248 [20:40] <Brady> so I try to load minecraft now
#249 [20:41] <Brady> It worked thanks!
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#251 [20:41] <Eve> I have to wait a few weeks to recover my account?
#252 [20:43] <CubeTheThird> Eve, possibly. I don't know what the exact waiting time is, or how they prioritize tickets
#253 [20:44] * Will [webchat@cn1-dsl-72-49-209-77.fuse.net] has joined #minecrafthelp
#254 [20:44] <Will> hello
#255 [20:45] <Will> So whenever I log into my account, it says I haven't bought the game even though I have
#256 [20:45] <CubeTheThird> Will, what username did you register?
#257 [20:45] <Will> notberg
#258 [20:46] <CubeTheThird> Will, are you certain? As far as I can tell that name was never registered
#259 [20:46] <Will> yes i am sure
#260 [20:46] <CubeTheThird> Will, when did you buy the account?
#261 [20:46] <Will> A few weeks ago
#262 [20:47] <CubeTheThird> Will, hmm that's odd. Are you certain you are logging in with the correct email address?
#263 [20:47] <Will> yes
#264 [20:48] <CubeTheThird> Will, hmm. You purchased it from minecraft.net/store ?
#265 [20:48] <Will> yes i did
#266 [20:48] <CubeTheThird> Will, hmm that's odd. The only thing I can recommend is to contact Mojang support
#267 [20:48] <CubeTheThird> ??> Will mojang/email
#268 [20:48] <Mightyena> Will: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#269 [20:48] <Mightyena> Will: Note: Do NOT send more than one at a time.
#270 [20:48] * rey [webchat@c-98-199-64-184.hsd1.tx.comcast.net] has joined #minecrafthelp
#271 [20:48] <Will> Ok thank you
#272 [20:49] <rey> Hello!
#273 [20:49] <rey> I have a problem with my Minecraft launcher.
#274 [20:49] <rey> It says it has quit unexpectedly
#275 [20:49] <Will> hi rey
#276 [20:50] <rey> Hello!
#277 [20:50] <Will> I'm here for help too
#278 [20:50] <rey> Oh, me too.. my Minecraft launcher is not opening
#279 [20:50] <CubeTheThird> rey, on what operating system?
#280 [20:51] <rey> Mac.
#281 [20:51] <CubeTheThird> ??> rey mac/.minecraft
#282 [20:51] <Mightyena> rey: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
#283 [20:52] * Will [webchat@cn1-dsl-72-49-209-77.fuse.net] has quit. (Quit: webchat.esper.net)
#284 [20:52] <rey> I opened finder but I can't find it
#285 [20:52] <CubeTheThird> rey, you can't find that folder?
#286 [20:53] <rey> I only have the launcher and I just purchased the game today
#287 [20:53] <rey> No
#288 [20:53] <mattym> rey, Try opening it this way instead, First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#289 [20:53] * Will [webchat@cn1-dsl-72-49-209-77.fuse.net] has joined #minecrafthelp
#290 [20:55] <rey> It says no such file..
#291 [20:55] <mattym> rey, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#292 [20:55] <rey> No
#293 [20:56] <mattym> rey, Is the computer your own or one provided by a school/library/work/other?
#294 [20:56] <rey> My own
#295 [20:57] <mattym> rey, Delete minecraft from your applications folder, turn off the default Mac firewall by going into the Settings apps Safety & Security section.
#296 [20:57] <mattym> rey, Then re-download and re-install the game again.
#297 [20:57] <Will> c̶̨̝͚͎̙̉̆̈́͑̑̎͛̓̆̄̕͝ͅơ̷͚̳̲̳̻̂͐̇̎̏̇̇̂̈́̓̑̔͝͠c̸͕̬̖̳̼̙̤̣͙̩̭͇̪̖̖̅̂͗͗̾͂̃̾͋͒̚͝k̴͓̻̪̩̫̠͔̰̣̥̋̆̀̽͜ ̵̧̛̤̥̩̠̱͎̠́̿̆̒̂͂̽̚͜ͅa̸̧̢̯͖͖̗̜̲̟̰͖͌̿̎̎̏̄͐̅̂͌̽͘͜ͅṅ̵̺̮͕̘̫̲̠͎̟̟̈̐̈́̆̑́̀̎͋̀̋̕͜͝d̷̙̠̅̎̆̂́̓̾̿̽̐̓͠ ̸͇̝͔͖̳̪̤̻͈͔̣̦̾̃̈́͗̿̾̈̈̐̕̕͜͜b̴̧͉̯͙͖͈̟̼͈̣̦̃͋̌̀̏̆͠
#298 [20:57] <Will> ̡̗̠̪r̷͎̜͈̠͙͍̝̋̃ṫ̷̙͖̟̦̞͕̜̞̤͙́̅̑̚͜ũ̶̢̖͉̭̗̏̋̒͐̾̽͜͝r̵̛͔̻͎̗̖̬̎̌̿̊́̈́͂͝é̷̡̞͉̦̱̱͚̳̜̔̎͂
#299 [20:57] <Will> c̶̨̝͚͎̙̉̆̈́͑̑̎͛̓̆̄̕͝ͅơ̷͚̳̲̳̻̂͐̇̎̏̇̇̂̈́̓̑̔͝͠c̸͕̬̖̳̼̙̤̣͙̩̭͇̪̖̖̅̂͗͗̾͂̃̾͋͒̚͝k̴͓̻̪̩̫̠͔̰̣̥̋̆̀̽͜ ̵̧̛̤̥̩̠̱͎̠́̿̆̒̂͂̽̚͜ͅa̸̧̢̯͖͖̗̜̲̟̰͖͌̿̎̎̏̄͐̅̂͌̽͘͜ͅṅ̵̺̮͕̘̫̲̠͎̟̟̈̐̈́̆̑́̀̎͋̀̋̕͜͝d̷̙̠̅̎̆̂́̓̾̿̽̐̓͠ ̸͇̝͔͖̳̪̤̻͈͔̣̦̾̃̈́͗̿̾̈̈̐̕̕͜͜b̴̧͉̯͙͖͈̟̼͈̣̦̃͋̌̀̏̆͠
#300 [20:57] <Will> ̡̗̠̪r̷͎̜͈̠͙͍̝̋̃ṫ̷̙͖̟̦̞͕̜̞̤͙́̅̑̚͜ũ̶̢̖͉̭̗̏̋̒͐̾̽͜͝r̵̛͔̻͎̗̖̬̎̌̿̊́̈́͂͝é̷̡̞͉̦̱̱͚̳̜̔̎͂
#301 [20:57] * Absol kicked Will from #minecrafthelp (Reason: ill :Stop spamming)
#302 [20:58] <rey> The thing is that is says error every time I download it.
#303 [20:58] <rey> When I try to install it I only get the part when it says drop Minecraft into the applications folder
#304 [20:58] <rey> then I do that
#305 [20:59] <mattym> rey, Make sure the firewall is off. Do everything in the order I wrote it.
#306 [20:59] <rey> then I try to open it then it says Minecraft launcher has quit unexpectedly
#307 [20:59] <rey> Okay
#308 [21:02] <rey> it still says Minecraft launcher quit unexpectedly
#309 [21:03] <mattym> rey, And you used a new download from the site to install it after the firewall was off right?
#310 [21:04] <rey> Yes
#311 [21:04] <mattym> rey, What version of OSX/macOS are you running?
#312 [21:05] <rey> Version 10.14.6
#313 [21:05] <rey> MacOS Mojave
#314 [21:06] <mattym> rey, Can you check for the folder again: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#315 [21:08] * Vanumont [webchat@cpe-76-174-233-201.socal.res.rr.com] has joined #minecrafthelp
#316 [21:09] * rey [webchat@c-98-199-64-184.hsd1.tx.comcast.net] has joined #minecrafthelp
#317 [21:09] <Vanumont> I currently have an issue where blocks that are either on the surface or have been mined, are black
#318 [21:09] <rey> It disconnected.
#319 [21:10] <Vanumont> and oceans plus caves are only visible
#320 [21:10] <mattym> rey, Were you able to check the folder again, was it there, or does it still say it does not exist?
#321 [21:10] <Vanumont> let me see again
#322 [21:10] <rey> not exist
#323 [21:11] <mattym> Vanumont, Are you using any mods or resource packs?
#324 [21:11] <Vanumont> no
#325 [21:11] <Vanumont> i just bought the game
#326 [21:11] <mattym> rey, Are you absolutely sure that you have no, Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#327 [21:11] <CubeTheThird> ??> Vanumont win/dxdiag
#328 [21:11] <Mightyena> Vanumont: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#329 [21:11] <rey> I do not
#330 [21:11] <Vanumont> i had a popup from an antivirus but I allowed access
#331 [21:12] <rey> Well I do have a VPN but I'm not using it right now
#332 [21:13] <mattym> rey, Which one?
#333 [21:13] <rey> It's called Hotspot shield
#334 [21:14] <rey> got it from the app store
#335 [21:15] <mattym> rey, Even if off or not in use, any of the other things mentioned installed?
#336 [21:15] <rey> nope
#337 [21:16] <rey> just the vpn
#338 [21:17] <mattym> rey, And was the default Mac firewall off already, or did you need to turn it off?
#339 [21:17] <rey> It was already off
#340 [21:17] <rey> But this is a new laptop never been used before
#341 [21:18] * Jack_ [webchat@c-73-147-124-199.hsd1.va.comcast.net] has joined #minecrafthelp
#342 [21:18] <Jack_> ok so
#343 [21:18] <Jack_> its not letting me login
#344 [21:18] <mattym> rey, Give me a moment to check a few things.
#345 [21:18] <Jack_> and im trying to buy an account
#346 [21:18] <rey> Okay
#347 [21:18] <Jack_> creates the sccount
#348 [21:19] <Jack_> but doesnt let me in and gives me an error
#349 [21:19] <mattym> Jack_, What is the error?
#350 [21:19] <Jack_> give me one sec pulling it up
#351 [21:20] <mattym> rey, Remove Minecraft from the applications folder once more, then try with the Mac download from this page instead https://www.minecraft.net/en-us/download/alternative/
#352 [21:21] <Jack_> ok so its an error saying something along the lines of prevented your request from being processed
#353 [21:21] <mattym> ??> Jack_ tools/hjt
#354 [21:21] <Mightyena> Jack_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#355 [21:21] <Mightyena> Jack_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#356 [21:22] <rey> wait
#357 [21:22] <Jack_> ok cool thank you
#358 [21:22] <Jack_> wait ok
#359 [21:22] <rey> does it matter if I use safari or google chrome?
#360 [21:23] <mattym> rey, Should not
#361 [21:23] <mattym> rey, Unless one of them blocks the download, I am not sure if thats a thing on Macs though
#362 [21:23] <Jack_> wait its a .exe are you sure its not a virus or something?
#363 [21:23] <Vanumont> I finished the directions on the link I was sent
#364 [21:24] <mattym> Jack_, Yes
#365 [21:24] <mattym> Vanumont, Provide the url/link they had you create.
#366 [21:24] <Vanumont> https://paste.ubuntu.com/p/7JtdNSsPwT/
#367 [21:24] <Jack_> ok also its not letting me open because it isnt supported by mac
#368 [21:24] <mattym> Jack_, Ok, one moment
#369 [21:25] <mattym> ??> Jack_ mac/hosts
#370 [21:25] <Mightyena> Jack_: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#371 [21:25] <Mightyena> Jack_: From the finder toolbar, search for the following item: "/private/etc/hosts". Open that file in the text editor, and copy the contents onto https://paste.ubuntu.com, submit it, and give us the resulting URL.
#372 [21:25] <rey> well I tried and the same happened
#373 [21:25] <CubeTheThird> Vanumont, one moment
#374 [21:25] <mattym> Vanumont, Download and Install the file from this page https://www.geforce.com/drivers/results/145874
#375 [21:26] <CubeTheThird> Vanumont, you'll also need these intel drivers: https://downloadcenter.intel.com/download/28799/Intel-Graphics-Driver-for-Windows-15-33-?product=81499
#376 [21:26] <mattym> rey, And you are currently on your home internet network right?
#377 [21:26] * Eve [webchat@99.60.1.167] has quit. (Quit: webchat.esper.net)
#378 [21:27] <Jack_> nothing came up. was something supposed to?
#379 [21:27] <rey> yes
#380 [21:27] <mattym> Jack_, The search did not bring up the hosts file?
#381 [21:27] <CubeTheThird> Jack_, are you by chance using a VPN or proxy?
#382 [21:27] <Jack_> no i am not and it didnt bring anything up
#383 [21:28] <mattym> Jack_, You did the search without the "" right?
#384 [21:28] <Jack_> is there a specific place to search within finder?
#385 [21:28] <Jack_> yes i did not
#386 [21:29] <Jack_> also to give a bit of back story. I was browsing the some disscussion groups and it said to put something along those lines in terminal
#387 [21:29] <Jack_> and it did bring up a text edit page
#388 [21:29] <mattym> Jack_, Did you add something to it?
#389 [21:29] <rey> Do you want me to send you what the details say?
#390 [21:30] <rey> it's very long though
#391 [21:30] <Vanumont> thank you so much!
#392 [21:30] <Jack_> I didn't add anything to the text edit stuff
#393 [21:30] <mattym> ??> rey paste
#394 [21:30] <Mightyena> rey: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#395 [21:30] * Vanumont [webchat@cpe-76-174-233-201.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#396 [21:30] <mattym> rey, Send the long details via the info Mightyena sent
#397 [21:31] <Jack_> should i reopen what i did in terminal?
#398 [21:31] <mattym> Jack_, Open up the terminal and enter: sudo open -a TextEdit /private/etc/hosts
#399 [21:31] <Jack_> ok
#400 [21:31] <Jack_> thats what the forum said to open'
#401 [21:31] <mattym> Jack_, If that opens the text file, continue with the previous instructions and copy its contents to the paste.ubuntu.com page to get us the link to it.
#402 [21:31] <Jack_> ok cool
#403 [21:32] <Jack_> its locked
#404 [21:32] <Jack_> what do we do then?
#405 [21:32] <mattym> Jack_, You may need to First, enable the root user and login to it by following this guide https://support.apple.com/en-us/HT204012.
#406 [21:33] <Jack_> ok it opened the text edit and i pasted and got this : https://paste.ubuntu.com/p/VgqkFpNKYG/
#407 [21:33] <mattym> Jack_, Ok, you are going to need to follow the new link I just gave you so you can actually edit the file.
#408 [21:33] <Jack_> ok
#409 [21:33] <mattym> Jack_, Once you have enabled the root user, re-open the file, remove any lines that include Mojang. Then save the file
#410 [21:34] <mattym> Jack_, If you can log in after, set a new password before making any further progress.
#411 [21:34] <Jack_> ok
#412 [21:34] <Jack_> im at the directory utility
#413 [21:35] <Jack_> where do i find the edit button?(sry if im sounding dum)
#414 [21:35] <mattym> Jack_, Did you do the login part?
#415 [21:35] <rey> sent
#416 [21:35] <Jack_> ok so i just opened the directory and unlocked it
#417 [21:35] <rey> what it says
#418 [21:36] <mattym> rey, We need the link.
#419 [21:36] <rey> Oh how you do that
#420 [21:36] <mattym> Jack_, Then open the hosts file again, remove the last two lines or any other you see that include mojang in them. Then save it and try to log in on the website again.
#421 [21:37] <Jack_> is it under service?
#422 [21:37] <mattym> Jack_, Is what?
#423 [21:37] <Jack_> the host file
#424 [21:37] <mattym> Jack_, Thats the one you get to via sudo open -a TextEdit /private/etc/hosts
#425 [21:37] <mattym> from terminal*
#426 [21:38] <rey> there really isn't a site it takes me too when it says it has quit unexpectedly it just takes me to this box with a yellow triangle and says Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.
#427 [21:38] <Jack_> so do i go back into text edit and delete them?
#428 [21:39] <Jack_> it says i cant edit it
#429 [21:39] <Jack_> i can only dupe it
#430 [21:39] <mattym> rey, Yes, you need to copy the reports contents to the paste site Mightyena provided. Then give us the link/url to the paste you created.
#431 [21:40] <mattym> Jack_, Are you sure you enabled the root user as described in https://support.apple.com/en-us/HT204012
#432 [21:40] <Jack_> ok so
#433 [21:40] <Jack_> i cant get passed the last step
#434 [21:40] <Jack_> because i cant find the edit button
#435 [21:41] <mattym> Jack_, It should be on the navigation bar
#436 [21:42] <Jack_> this is under directory utility?
#437 [21:42] <Jack_> if so where would said navigation bar be
#438 [21:43] <mattym> Jack_, I do not have a Mac to follow along on, what do you see in the Directory Utility window?
#439 [21:43] <Jack_> next to the x the minus and the full screen buttons are 3 headings/buttons
#440 [21:43] <Jack_> one is service
#441 [21:44] <Jack_> next to it on the right is search policy
#442 [21:44] <Jack_> and far right is directory editor
#443 [21:44] <Jack_> and under that is a service header with 2 things under it
#444 [21:45] <Jack_> one is active directory and below that is one is labels LDAPv3
#445 [21:45] <Jack_> under that is a little pencil icon
#446 [21:45] <Jack_> right below it is the lock
#447 [21:45] <Jack_> to the far right is a "?" and a button that says apply
#448 [21:47] <Jack_> and thats about all
#449 [21:48] <mattym> Jack_, And you hit the lock and logged in right?
#450 [21:48] <Jack_> yes
#451 [21:48] <rey> is there anyway I can show you visually on what I'm talking about? sorry to ask
#452 [21:48] <mattym> Jack_, Is there an edit button on the top bar menu on the mac?
#453 [21:48] <Jack_> there is
#454 [21:49] <Jack_> thank you
#455 [21:49] <Jack_> that is it
#456 [21:49] <mattym> rey, The details gave you a long log, right?
#457 [21:49] <rey> yes
#458 [21:50] <mattym> rey, You copy that log, paste it into the big box on paste.ubuntu.com
#459 [21:50] <rey> that's what I did.
#460 [21:50] <mattym> rey, Type anything in the smaller Poster box then hit the Paste! button
#461 [21:50] <Jack_> it is still not letting me edit the hosts
#462 [21:50] <Jack_> is there something i need to do in between?
#463 [21:50] <mattym> rey, After you have hit the button, copy the link/url/address of the page it takes you to into this chat
#464 [21:50] <mattym> Jack_, So now the root user is enabled, correct?
#465 [21:51] <Jack_> yes
#466 [21:51] <mattym> Jack_, Continue on to where it shows you how to log in as the root user
#467 [21:51] <mattym> Jack_, Once done, re-open the hosts file via terminal, then edit it
#468 [21:51] <Jack_> i set the passcode for root user
#469 [21:52] * vj1776 [webchat@pool-173-77-175-108.nycmny.fios.verizon.net] has joined #minecrafthelp
#470 [21:52] <Jack_> is that what you mean by log on?
#471 [21:52] <vj1776> I cannot log into minecraft.net or to my minecraft java game
#472 [21:53] <vj1776> started yesterday
#473 [21:53] <vj1776> I can log into mojang with the same credentials
#474 [21:53] <mattym> Jack_, The page with the instructions had info on how to log in as it, https://support.apple.com/en-us/HT204012
#475 [21:55] <rey> did it send?
#476 [21:56] <mattym> rey, You need to copy the address/url/link of the page it created here to this chat. We do not automatically get it.
#477 [21:57] * jack [webchat@c-73-147-124-199.hsd1.va.comcast.net] has joined #minecrafthelp
#478 [21:57] <jack> ok so idk if this is the same chat
#479 [21:58] <mattym> jack, It is
#480 [21:58] <jack> but what is the command in terminal to access the text edit
#481 [21:58] * jack is now known as Guest61521
#482 [21:58] <Guest61521> im logged in as the root
#483 [21:58] <Guest61521> ok guess I'm guest now that's fine
#484 [21:58] <mattym> Guest61521, in Terminal, type sudo open -a TextEdit /private/etc/hosts and press enter
#485 [21:58] <Guest61521> ok thank youu
#486 [21:58] <mattym> Guest61521, You should now be able to edit and then save that file
#487 [21:59] <Guest61521> ok now its not working
#488 [21:59] <Guest61521> its saying command not found
#489 [21:59] <Guest61521> could I get the link to the apple site please? it may have info I need
#490 [22:00] <Guest61521> wait nvm
#491 [22:00] <Guest61521> I was being dumb again
#492 [22:00] <Guest61521> ok I did it
#493 [22:00] * Guest61521 [webchat@c-73-147-124-199.hsd1.va.comcast.net] has quit. (Client Quit)
#494 [22:01] * Jack_ [webchat@c-73-147-124-199.hsd1.va.comcast.net] has joined #minecrafthelp
#495 [22:01] <Jack_> ok thank you so much i
#496 [22:01] <Jack_> i deleted the files things
#497 [22:03] <mattym> Jack_, Make sure you can log in, if so set a new password before doing anything else
#498 [22:03] <Jack_> thanks so much
#499 [22:04] <Jack_> ok ok ok
#500 [22:04] <Jack_> changing them now
#501 [22:05] <Jack_> thanks you so much
#502 [22:05] <Jack_> it worked
#503 [22:05] <rey> https://paste.ubuntu.com/p/BTPVMwkMmx/
#504 [22:05] <Jack_> my passwords are reset
#505 [22:05] <Jack_> thanks for helping me
#506 [22:05] <rey> is this right?
#507 [22:08] <rey> did you get the link?
#508 [22:12] <mattym> rey, Yes just a moment
#509 [22:17] <mattym> rey, Unfortunately I am not seeing anything useful there.
#510 [22:17] <mattym> rey, You said it was a new laptop?
#511 [22:18] <rey> yes
#512 [22:18] <mattym> rey, It was not purchased used?
#513 [22:18] <rey> nope it was not used
#514 [22:20] * Jack_ [webchat@c-73-147-124-199.hsd1.va.comcast.net] has joined #minecrafthelp
#515 [22:20] <Jack_> hey so idk if im in the right place
#516 [22:20] <Jack_> but im trying to redeem a code
#517 [22:20] <Jack_> and the button just isnt working
#518 [22:21] <mattym> Jack_, Which button?
#519 [22:21] <Jack_> i have tried restarting my computer, refeshing, and exiting and coming back
#520 [22:21] <Jack_> the one that says redeem
#521 [22:22] <mattym> rey, Based on the error that is happening, I am not sure what to suggest beyond the things we have already tried.
#522 [22:22] <mattym> Jack_, You were able to log in after fixing the hosts file, correct?
#523 [22:22] <Jack_> yes
#524 [22:22] <mattym> Jack_, No errors come up?
#525 [22:23] <Jack_> nope :D, im trying to redeem a code on my account and wanted to see if the button not working is fixable
#526 [22:23] <rey> how do I refund theen
#527 [22:23] * FishyFries [webchat@S01063cb74b26ff9a.cg.shawcable.net] has joined #minecrafthelp
#528 [22:23] <rey> that's the only option I have
#529 [22:23] <mattym> ??> rey account/refund
#530 [22:23] <Mightyena> rey: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#531 [22:24] <FishyFries> Its been three days, I have reseted my password five times, and still cannot logi
#532 [22:24] <FishyFries> login
#533 [22:24] <mattym> Jack_, Where is the code you are trying to enter from?
#534 [22:24] <FishyFries> How can i fix this?
#535 [22:24] <vj1776> same issue I am having
#536 [22:24] <FishyFries> Jack_ what do you mean?
#537 [22:24] <Jack_> a back of a card
#538 [22:24] <mattym> FishyFries, Did the password reset give you a success message?
#539 [22:25] <mattym> Jack_, Are you sure you entered it correctly?
#540 [22:25] <FishyFries> Yes
#541 [22:25] <FishyFries> It did every time
#542 [22:25] <Jack_> yes its just not going through
#543 [22:25] <Jack_> clicking the button does nothing
#544 [22:25] <vj1776> I've opened a ticket with Mojang, but still waiting, my understanding is that they are getting a lot of these issues and they are backlogged
#545 [22:25] <mattym> Jack_, Which browser?
#546 [22:25] <Jack_> chrome
#547 [22:26] <mattym> Jack_, Can you see if it does the same thing with another browser?
#548 [22:26] <Jack_> ok
#549 [22:26] <mattym> vj1776 and FishyFries, Do the instructions Mightyena will provide below.
#550 [22:26] <mattym> ?? tools/hjt
#551 [22:26] <Mightyena> tools/hjt: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#552 [22:26] <Mightyena> tools/hjt: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#553 [22:26] * rey [webchat@c-98-199-64-184.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#554 [22:26] <vj1776> starting now
#555 [22:28] <Jack_> its not working on safari either
#556 [22:28] <vj1776> https://paste.ubuntu.com/p/FTQZNtNtNV/
#557 [22:29] <mattym> Jack_, You are still logged into the page, correct?
#558 [22:29] <Jack_> yes i am
#559 [22:29] <mattym> ??> vj1776 info/mcleaks
#560 [22:29] <Mightyena> vj1776: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#561 [22:29] <Mightyena> vj1776: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#562 [22:30] <mattym> ??> vj1776 win/hosts/edit
#563 [22:30] <Mightyena> vj1776: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#564 [22:30] <Mightyena> vj1776: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#565 [22:30] <mattym> Jack_, Have you restarted the PC since fixing your hosts file?
#566 [22:30] <Jack_> yes
#567 [22:30] <Jack_> i have once
#568 [22:30] <vj1776> Thank you, this is my sons account, now that I know I will take care of it
#569 [22:31] <mattym> Jack_, Do you know how to clear the cache on your web browser?
#570 [22:31] <Jack_> no i do not
#571 [22:32] <mattym> Jack_, Follow this info for chrome, https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
#572 [22:33] <Jack_> ok cool thx
#573 [22:33] <mattym> Jack_, Then log in and try to redeem again.
#574 [22:33] <Jack_> ok
#575 [22:33] * FishyFries [webchat@S01063cb74b26ff9a.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#576 [22:35] <Jack_> it still isnt working
#577 [22:35] <Jack_> i cleared the cache and cookies
#578 [22:35] <vj1776> I could not find McLeaks on the PC
#579 [22:36] <Jack_> should i also do browsing or will it not matter?
#580 [22:36] <mattym> vj1776, Its usually just in the default download locations.
#581 [22:36] <vj1776> checking
#582 [22:36] <mattym> Jack_, Not needed
#583 [22:36] <Jack_> ok cool
#584 [22:36] <mattym> Jack_, Any ad-blockers?
#585 [22:37] <Jack_> i do have ad block plus
#586 [22:37] <mattym> Jack_, Turn it off then try once more.
#587 [22:37] <Jack_> the ad block is off and still not working
#588 [22:38] <Jack_> would grammerly or lan school affect it?
#589 [22:38] <vj1776> nope did a seach of the entire PC, could not find it, perhaps he deleted it, but left the changes in the host file
#590 [22:39] <mattym> vj1776, Likely
#591 [22:39] <mattym> Jack_, Should not, unless the school specific one is blocking something.
#592 [22:39] <mattym> Jack_, But I have no idea how that works.
#593 [22:39] <Jack_> ok
#594 [22:39] <Jack_> any other ideas?
#595 [22:40] <mattym> Jack_, See if it will still allow you to redeem it at account.mojang.com/me
#596 [22:41] <Jack_> its still not working
#597 [22:42] <mattym> Jack_, Still with no error or warning messages?
#598 [22:42] <Jack_> nope, just not going through or loading
#599 [22:42] <Jack_> well im just going to try later sometime tommorrow
#600 [22:42] <Jack_> might work then
#601 [22:43] <mattym> Jack_, If it does not.
#602 [22:43] <mattym> ??> Jack_ account/send-email
#603 [22:43] <Mightyena> Jack_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#604 [22:43] <Jack_> but thanks for the help
#605 [22:43] <Jack_> ok cool
#606 [22:43] <vj1776> could not fiind altdispenser either.. in any case deleted from hostfile
#607 [22:43] <vj1776> testing accesss now
#608 [22:45] <vj1776> Thank you!! that fixed it. I really appreciate the help. I will make sure he does not have access to those files going forward
#609 [22:45] <mattym> vj1776, Make sure you change the passsword
#610 [22:46] <vj1776> yep, did that first :)
#611 [22:46] <mattym> vj1776, Best bet is to do it again.
#612 [22:46] <mattym> vj1776, After the hosts has been fixed.
#613 [22:47] <vj1776> ok
#614 [22:47] <mattym> vj1776, If you did it before, its already compromised.
#615 [22:47] <vj1776> will do it again
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#617 [22:53] <vj1776> Thank you for the assist, have a good night
#618 [22:58] <vj1776> exit
#619 [22:58] <vj1776> quit
#620 [22:58] * Oberon [webchat@cpe-58-164-88-200.nb13.nsw.asp.telstra.net] has joined #minecrafthelp
#621 [22:59] <Oberon> I need help, my minecraft "quits unexpectedly" when I attempt to open the app (macOS)
#622 [23:01] * Oberon [webchat@cpe-58-164-88-200.nb13.nsw.asp.telstra.net] has quit. (Client Quit)
#623 [23:51] * Nishant [webchat@106.66.50.146] has joined #minecrafthelp
#624 [23:52] <Nishant> I cannot log in to Minecraft account from pc but I can from phone.
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