#MinecraftHelp > 2020-01-24
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#2 [00:14] <TechaNinja> Dunno how much this will help me with my account lol. My ticket got closed just now with no response after 5 weeks
#3 [00:14] <TechaNinja> I never get the email to reset my password
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#19 [05:07] <gustavs> hello, is it possible to refund my mincraft windows 10 edition? I wanted to buy the java version but accidentaly purchased the bedrock version for windows 10.
#20 [05:29] <nate> As far as I'm aware yes, but you have to contact the main support line and they're a bit backed up still
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#24 [05:44] <_Leobro_> The market doesn't work
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#34 [08:41] * j0lle_ [webchat@87-55-67-244-cable.dk.customer.tdc.net] has joined #minecrafthelp
#35 [08:43] <j0lle_> Hello :D So i've had this issue for the last couple of day, where i can't login to my Minecraft account (or my mojang account), and believe me. I've tried everything. And i also figured something wierd out. I tried logging in to my account on my brothers pc, and it worked perfectly :o So idk if you guys have some advice about fixing this, because i
#36 [08:43] <j0lle_> m really lost.
#37 [08:47] * GOZDOLE [webchat@148.81.117.13] has joined #minecrafthelp
#38 [08:49] <GOZDOLE> I have problem with signing in. I've changed my PC and on the new one i can't login. What can i do
#39 [08:51] <GOZDOLE> I can't change my password because i don't get any emails from Majong
#40 [09:15] * K [webchat@host86-149-193-107.range86-149.btcentralplus.com] has joined #minecrafthelp
#41 [09:17] <K> Hi, i was playing mc and my game suddenly crashed and now its coming up with a error file, is there an explanation for this?
#42 [09:18] <Greymagic27> K, Hey. Can you send a screenshot of what you see?
#43 [09:18] <Greymagic27> ??> K screenshot/external
#44 [09:18] <Mightyena> K: We need to see a screenshot of what you are describing. Please follow the instructions on this page: https://www.take-a-screenshot.org/
#45 [09:18] <Mightyena> K: After you have taken the screenshot, please go to https://www.imgur.com/. Click the cloud/arrow at the top, and use the interface select the screenshot from your computer, click "Start Upload", then give us the URL you are taken to.
#46 [09:20] <K> https://imgur.com/d8bYy3h
#47 [09:21] <Greymagic27> ??> K launcher/log-txt
#48 [09:21] <Mightyena> K: We need to see your full launcher log, which is created in the game directory.
#49 [09:21] <Mightyena> K: First open your .minecraft folder (If you don't know how to get there, ask), then try to launch the game. Then in the .minecraft folder open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#50 [09:23] <K> https://paste.ubuntu.com/p/HvKp5JBGdg/
#51 [09:24] <Greymagic27> K, Does it crash without forge?
#52 [09:25] <K> no
#53 [09:25] <Greymagic27> ??> K mods
#54 [09:25] <Mightyena> K: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#55 [09:25] <Mightyena> K: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#56 [09:26] <K> okay thank you for your help
#57 [09:26] <Greymagic27> K, No problem!
#58 [09:32] <j0lle_> Hello :D So i've had this issue for the last couple of day, where i can't login to my Minecraft account (or my mojang account), and believe me. I've tried everything. And i also figured something wierd out. I tried logging in to my account on my brothers pc, and it worked perfectly :o So idk if you guys have some advice about fixing this, because i
#59 [09:32] <j0lle_> m really lost.
#60 [09:33] <Greymagic27> j0lle_, Hey. Let's start by checking for any software on your PC that may be causing the issue. HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Follow the steps which Mightyena will send below:
#61 [09:33] <Greymagic27> ??> j0lle_ tools/hjt
#62 [09:33] <Mightyena> j0lle_: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#63 [09:33] <Mightyena> j0lle_: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#64 [09:34] <j0lle_> ok
#65 [09:34] <j0lle_> to sec
#66 [09:37] <j0lle_> https://paste.ubuntu.com/p/grDfN9BNgf/
#67 [09:38] <j0lle_> there you go
#68 [09:38] <Greymagic27> ??> j0lle_ win/hosts/edit
#69 [09:38] <Mightyena> j0lle_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#70 [09:38] <Mightyena> j0lle_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#71 [09:38] <Greymagic27> j0lle_, Remove any entry containing the word mojang - Save the file by pressing CTRL+S then change your minecraft password
#72 [09:43] <j0lle_> Yeeeeeessss
#73 [09:43] <j0lle_> It worked
#74 [09:43] <Greymagic27> j0lle_, Next time don't use MCLeaks ;)
#75 [09:43] <j0lle_> You have no idea how much i've looked forward to this moment :D
#76 [09:44] <j0lle_> Thx so much
#77 [09:44] <j0lle_> and oke
#78 [09:44] <j0lle_> see ya
#79 [11:07] * Natiwika [webchat@aoi62.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#80 [11:08] <Natiwika> Can I change my nickname in Minecraft?
#81 [11:08] <Greymagic27> Natiwika, Hi! Yes you can, let me grab the URL
#82 [11:10] <Greymagic27> If you go here and scroll down you'll be able to change your username: https://my.minecraft.net/en-us/profile/
#83 [11:11] <Natiwika> thanks!
#84 [11:33] * Fraa [webchat@net-37-116-10-185.cust.vodafonedsl.it] has joined #minecrafthelp
#85 [11:34] <Fraa> when I log in to minecraft it tells me that I must be connected to wi-fi even if I am connected and if I try to log in to minecraft.net it does not log in even if I have entered the right credentials and correctly completed the CAPCHA
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#88 [12:17] <BlueWhiteBrosH> when i try to start minecraft, the launcher says it's offline even though i'm connected to wifi, how do i fix this?
#89 [12:33] * Stardosh95 [webchat@82-132-216-124.dab.02.net] has joined #minecrafthelp
#90 [12:33] <Stardosh95> One of mineraft worlds as deleted itself is there a way to get it back?
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#93 [13:03] <jarius> hey, when i tried logging into minecraft.net and clicking the button it doesn't work at all
#94 [13:03] <jarius> and when i enter my account details on the launcher it just says " invalid email or password "
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#98 [13:44] <yahya> hi guys
#99 [13:44] <kyra> Hellooo
#100 [13:45] <yahya> i am trying to log in to my account but it just says invalid email or password
#101 [13:45] <yahya> i have tried everything
#102 [13:45] <kyra> I think I saw a link for that on the main page
#103 [13:46] <yahya> where
#104 [13:46] <yahya> can you send it
#105 [13:46] <kyra> I need help with running the game, my Mac overheats instantly and I've read everywhere that it shouldn't be happening
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#109 [14:29] <OP7GG> What can I do if I don't remember the security questions? help pls
#110 [14:29] <OP7GG> What can I do if I don't remember the security questions? help pls
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#114 [15:51] <choi> i hav a technical issue with minecraft pc, i cant seem to play through direct connect
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#116 [15:53] <KayTee> Hi, I need help with a problem concerning my account. I logged in to my account and was going to play Minecraft and it told me I only had the demo version when I have receipts that I bought the full Java Edition on November 12th, 2019. I don't know what to do and I wont buy this again because I never got a refund for it.
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#118 [15:57] <DandyBoneman> Hello
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#122 [16:13] <Ns12321> The sun in my Minecraft game won't go down. It moves a little bit then glitches back to where it was
#123 [16:14] <Ns12321> [#minecrafthelp] The sun in my Minecraft game won't go down. It moves a little bit then glitches back to where it was
#124 [16:14] <Ns12321> #minecrafthelp The sun in my Minecraft game won't go down. It moves a little bit then glitches back to where it was
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#128 [16:25] <jessica> i lost my key code ask me to pay again
#129 [16:25] <CadenST> I can't change my password
#130 [16:26] <CadenST> it says that my link has timed out
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#133 [16:27] <CadenST> I can't change my password
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#180 [17:58] * sembXD [webchat@178.157.248.96] has joined #minecrafthelp
#181 [17:58] <sembXD> hi
#182 [17:59] <sembXD> So i tryd logging in and for some reason i cant and i changed my password and waited an hour multiple times bu the new password dosent work aswel and im sorry i didnt type anything wrong or something my usname is sembXD
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#185 [18:11] <sembXD> anyone there?
#186 [18:12] * Isaac [webchat@24-205-183-12.dhcp.wsco.ca.charter.com] has joined #minecrafthelp
#187 [18:13] <Isaac> i try to log in and it dosent log me in it just stays in the page
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#189 [18:14] <sembXD> ?
#190 [18:15] <sembXD> excatly
#191 [18:15] <sembXD> me too
#192 [18:15] * Clash [webchat@cpe-104-33-195-52.socal.res.rr.com] has joined #minecrafthelp
#193 [18:16] <sembXD> hi
#194 [18:17] <Clash> I just logged into my account again on a new computer after a few years but can't re-download Java Edition(the version I had). Do I have to pay again or is there a way I can get it back for free?
#195 [18:21] <sembXD> what do i do here?
#196 [18:22] <sembXD> So i tryd logging in and for some reason i cant and i changed my password and waited an hour multiple times bu the new password dosent work aswel and im sorry i didnt type anything wrong or something my usname is sembXD
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#198 [18:28] <AutComm> is there a way to transfer a bedrock ps4 world to windows 10 bedrock?
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#201 [18:56] * Simon53Qc [webchat@209-15-89-7.resi.cgocable.ca] has joined #minecrafthelp
#202 [18:57] <Simon53Qc> Hello i hava a error when i launch the game the erroe is GLFW error 65542: WGL: The driver does not appear to support OpenGL
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#205 [20:00] <asibby> i just downloaded minecraft and im getting 0 fps and i dont know why
#206 [20:06] <CubeTheThird> ??> asibby win/dxdiag
#207 [20:06] <Mightyena> asibby: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#208 [20:11] <asibby> https://paste.ubuntu.com/p/rh8NC3wt8K/
#209 [20:11] <CubeTheThird> asibby, ok, so it looks like you've got both integrated Intel graphics, and Nvidia graphics. In-game, are you able to open the debug menu by pressing F3?
#210 [20:12] <asibby> yes
#211 [20:12] <CubeTheThird> asibby, ok. On the right of the screen, do you see Intel graphics, or Nvidia?
#212 [20:14] <asibby> intel
#213 [20:15] <CubeTheThird> asibby, ok, so we'll have to get your system to use the Nvidia ones instead. Are you able to open the Nvidia control panel?
#214 [20:16] <asibby> do i have to download that?
#215 [20:16] <CubeTheThird> asibby, no, it should hopefully already be installed. Normally you can get to it by right-clicking on your desktop background
#216 [20:17] <asibby> ok i see it
#217 [20:18] <CubeTheThird> asibby, ok, there, under Manage 3D settings, you should see a list for Program Settings
#218 [20:19] <asibby> yea
#219 [20:19] <CubeTheThird> asibby, ok, there are a few things we may need to do. First, do you see Minecraft in the list of programs?
#220 [20:20] <asibby> yes
#221 [20:20] <CubeTheThird> asibby, ok, in the settings for that, set it to use the High Performance nvidia graphics
#222 [20:21] <asibby> when i tried to hit apply it said access denied
#223 [20:22] <CubeTheThird> asibby, oh? really? Are you not the main account user on your laptop>
#224 [20:22] <asibby> i am
#225 [20:23] <asibby> wait maybe it still applied
#226 [20:23] <asibby> i think it still applied
#227 [20:23] <asibby> it applied
#228 [20:25] <CubeTheThird> asibby, ok, in that case can you close the game and launcher, and re-open it to try again
#229 [20:27] <asibby> it still says intel graphics in game and fps is still 0
#230 [20:28] <CubeTheThird> asibby, ok so we'll have to add an extra application to the list
#231 [20:30] <asibby> i closed the nvidia control panel and re opened it and it went back to the original settings and it still says access denied
#232 [20:30] <CubeTheThird> asibby, hmm I wonder if you have to open it as administrator
#233 [20:30] <asibby> how do i do that
#234 [20:31] <CubeTheThird> asibby, search for the Nvidia control panel in the start menu. There, right-click on it, and choose Run as Administrator
#235 [20:33] <asibby> when i search for it no apps come up only web search options
#236 [20:35] <CubeTheThird> asibby, really? That's weird...
#237 [20:36] <CubeTheThird> asibby, even if you just search "nvidia"?
#238 [20:36] <asibby> ya only shows web results
#239 [20:36] <asibby> can i find it in my folder?
#240 [20:36] <CubeTheThird> asibby, ya, you could probably go to it that way. It should be under Program Files
#241 [20:41] <asibby> i ran as administrator and it still said access denied
#242 [20:42] <CubeTheThird> asibby, ok. Let's try updating your Nvidia drivers then
#243 [20:42] <asibby> how do i do that
#244 [20:43] <CubeTheThird> asibby, download and install https://www.nvidia.com/Download/driverResults.aspx/156282/en-us
#245 [20:47] * Raj [webchat@90.204.89.41] has joined #minecrafthelp
#246 [20:48] <Raj> Whenever i launch minecraft from the launcher, i am constantly getting a black and white screen. is there any way to fix this
#247 [20:49] <CubeTheThird> Raj, do you mean the launcher itself is just black and white?
#248 [20:50] <Raj> No. after launching the game, the screen is black and white, the game is running in the background because i can hear the music and click on the ingame buttons
#249 [20:50] <Raj> the screen is just black and white
#250 [20:50] <CubeTheThird> Raj, ok, let's check your video drivers
#251 [20:50] <CubeTheThird> ??> Raj win/dxdiag
#252 [20:50] <Mightyena> Raj: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#253 [20:52] <asibby> it says other installations are currently running so it cant continue
#254 [20:53] <CubeTheThird> asibby, oh really? Can you reboot your PC and try again?
#255 [20:53] <asibby> sure will i lose this chat?
#256 [20:54] <Raj> https://paste.ubuntu.com/p/TSFYtVZ5j9/
#257 [20:54] <CubeTheThird> asibby, you can always re-join after
#258 [20:54] <asibby> kk
#259 [20:54] <CubeTheThird> asibby, is your PC a laptop or desktop?
#260 [20:54] <asibby> laptop
#261 [20:55] <CubeTheThird> oops sorry wrong person
#262 [20:55] <CubeTheThird> Raj, is your PC a laptop or desktop
#263 [20:55] <Raj> it is a laptop
#264 [20:55] <CubeTheThird> Raj, ok, so it looks like you've got both Intel and Nvidia graphics. I'm gonna give you some links to update drivers for both
#265 [20:56] <CubeTheThird> Raj, download and install for intel: https://downloadcenter.intel.com/download/29335/Intel-Graphics-Windows-10-DCH-Drivers?product=98909
#266 [20:56] * asibby [webchat@CPEf81d0fa95633-CMf81d0fa95630.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#267 [20:56] <CubeTheThird> Raj, and for Nvidia https://www.nvidia.com/Download/driverResults.aspx/156282/en-us
#268 [21:08] * asibby [webchat@CPEf81d0fa95633-CMf81d0fa95630.cpe.net.cable.rogers.com] has joined #minecrafthelp
#269 [21:16] * nick5 [webchat@64-136-213-34.dyn.everestkc.net] has joined #minecrafthelp
#270 [21:17] <nick5> Why is my minecraft when i open the launcher going to a white screen
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#272 [21:18] <CubeTheThird> nick5, do you mean the the launcher itself is just white?
#273 [21:18] <nick5> yes when i open it it just goes to a white screen
#274 [21:19] <CubeTheThird> nick5, can you uninstall the launcher, and reinstall it from https://minecraft.net/download
#275 [21:19] * Raj [webchat@90.204.89.41] has joined #minecrafthelp
#276 [21:20] <nick5> let me try
#277 [21:22] <nick5> That worked! Thank you
#278 [21:22] <CubeTheThird> nick5, awesome!
#279 [21:22] <Raj> CubeTheThird it seems my graphics drivers are up to date and i am still having the same problem
#280 [21:23] * nick5 [webchat@64-136-213-34.dyn.everestkc.net] has quit. (Quit: webchat.esper.net)
#281 [21:23] <CubeTheThird> Raj, what do you mean? Were you unable to install the updates I gave you?
#282 [21:23] <Raj> i had the most recent update for nvidia and i had an error message for the intel
#283 [21:24] <Raj> Error: The driver being installed is not validated for this computer. Obtain the appropriate driver from the computer's manufacturer. Setup will exit.
#284 [21:24] <CubeTheThird> Raj, uhg stupid Acer loves to restrict which drivers it installs
#285 [21:25] <CubeTheThird> Raj, alright we'll try something else for the time being. Can you open the Nvidia control panel?
#286 [21:25] <Raj> yes
#287 [21:27] <CubeTheThird> Raj, there, go under Manage 3D settings, and go to the list of applications
#288 [21:27] <asibby> i restarted my laptop and updated the drivers and was able to change the setting in the control panel
#289 [21:27] <asibby> and now minecraft is running decently
#290 [21:27] <CubeTheThird> asibby, ok good. Does the game now list Nvidia? If not we'll have to add an additional one
#291 [21:27] <asibby> thanks for the help
#292 [21:28] <CubeTheThird> no problem
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#294 [21:29] <Raj> CubeTheThird Is that the 'select program to customise' bar?
#295 [21:29] <CubeTheThird> Raj, yes that's right
#296 [21:29] <CubeTheThird> Raj, see if you can find Minecraft in the list
#297 [21:30] <Raj> ive found minecraft
#298 [21:30] <CubeTheThird> Raj, ok, set it to use the High Performance nvidia graphics
#299 [21:32] <Raj> okay done
#300 [21:33] <CubeTheThird> Raj, alright close the game and launcher, and re-open them, see if that helps
#301 [21:33] <CubeTheThird> brb
#302 [21:33] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. (Ping timeout: 198 seconds)
#303 [21:34] <Raj> CubeTheThird Ive done this and nothing has changed
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#305 [21:41] * TheSilentLink [~TheSilent@host86-156-32-130.range86-156.btcentralplus.com] has quit. (Ping timeout: 200 seconds)
#306 [21:41] <kyle> is there anyway you can search my account up it is called GoldenGuy2006\
#307 [21:42] * TheSilentLink [~TheSilent@host86-134-148-182.range86-134.btcentralplus.com] has joined #minecrafthelp
#308 [21:44] <kyle> HELLO
#309 [21:46] <CubeTheThird> kyle, are you trying to recover your email address?
#310 [21:46] <CubeTheThird> Raj, ok. We'll have to try an additional step
#311 [21:47] * kyle [webchat@ip-173-120-212-19.ekrgmd.spcsdns.net] has quit. (Quit: webchat.esper.net)
#312 [21:47] <CubeTheThird> Raj, back in the control panel, can you add an additional program to the list?
#313 [21:47] <Raj> yes i can
#314 [21:48] <CubeTheThird> Raj, ok, the application you'll need to add is something like C:\Program Files (x86)\Minecraft\runtime\<version>\bin\javaw.exe
#315 [21:50] <Raj> okay that is done
#316 [21:50] <CubeTheThird> Raj, ok, like with the other one, set that one to the High Performance graphics as well
#317 [21:51] <Raj> done
#318 [21:52] <CubeTheThird> Raj, ok, try launching the game now
#319 [21:52] <Raj> ive launched it and there seems to be no difference
#320 [21:54] <CubeTheThird> Raj, ok, let's do a couple other things to be sure. First, a clean install of the game
#321 [21:54] <CubeTheThird> ??> Raj win/reinst
#322 [21:54] <Mightyena> Raj: You may need to reinstall the locally installed files that Minecraft puts into place.
#323 [21:54] <Mightyena> Raj: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#324 [22:01] <Raj> okay i have done a fresh install of the game and the same thing is happening
#325 [22:01] <CubeTheThird> Raj, ok, the other thing is a malware scan
#326 [22:01] <CubeTheThird> ??> Raj av/adwcleaner
#327 [22:01] <Mightyena> Raj: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://downloads.malwarebytes.com/file/adwcleaner
#328 [22:01] <Mightyena> Raj: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
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#331 [22:05] <Raj> okay ive done that
#332 [22:05] <CubeTheThird> Raj, ok, any luck?
#333 [22:06] <Raj> nope
#334 [22:08] <CubeTheThird> Raj, hmm. Can you tell me what happens when you try installing the Nvidia drivers? What message does that give you?
#335 [22:12] <Raj> well i have the Geforce Experience Application which automatically downloads and updates my driver. Ive checked the latest driver you had told me to install and seen that it was already installed
#336 [22:14] <CubeTheThird> Raj, hmm well the only options I see are either to reinstall the nvidia ones, or to try another way to update the Intel ones (yours are definitely not up-to-date)
#337 [22:15] <Raj> ill reinstall the nvidia driver and see if i have any luck
#338 [22:24] * Raj [webchat@90.204.89.41] has joined #minecrafthelp
#339 [22:33] <Raj> well reinstalling the nvidia driver didnt seem to help
#340 [22:34] <CubeTheThird> Raj, ok. We can try a different way to update the Intel driver, and pray it doesn't tell you unsupported
#341 [22:34] <CubeTheThird> Raj, download the zip version (2nd option) on https://downloadcenter.intel.com/download/29335/Intel-Graphics-Windows-10-DCH-Drivers?product=98909
#342 [22:43] <Raj> CubeTheThird ive received the same error
#343 [22:44] <CubeTheThird> Raj, oh, did you try running the setup from the zip file?
#344 [22:44] <Raj> well yes and i extracted the file and tried again
#345 [22:45] <CubeTheThird> Raj, ok. There's actually a few extra steps I'd like you to try. Can you open your Device Manager?
#346 [22:45] <Raj> okay
#347 [22:46] <CubeTheThird> Raj, there, find your Display Adapters
#348 [22:46] <Raj> okay
#349 [22:47] <CubeTheThird> Raj, there, find the Intel device, right-click on it and choose Update. Browse your PC, and choose the folder where you extracted the zip
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#351 [22:52] <Raj> CubeTheThird that worked
#352 [22:52] <Raj> the game is working now
#353 [22:52] <CubeTheThird> Raj, awesome!
#354 [22:52] <Raj> thank you for the help
#355 [22:52] <CubeTheThird> no problem :3
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#358 [23:32] <Szari> ive had a problem with realms and i disconnect like every 40 seconds, any fixes?
#359 [23:34] * person [webchat@d108-173-44-35.abhsia.telus.net] has joined #minecrafthelp
#360 [23:36] <person> Hi! I have had a problem for a very long time, I put it off for months or so, and when I just tried to see if it went away, its still there. Essentially, my minecraft launcher never connects to the internet. I have tried reinstalling minecraft, restarting my computer countless times, restarting my router, reconnecting to the internet, booting the l
#361 [23:36] <person> auncher in its beta version, trying to boot the launcher in administrator mode, etc. I am at a complete lost and I don't know what to do. Thanks in advance.
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