#1 [00:00] * JakeUpside [webchat@ip70-185-242-245.ok.ok.cox.net] has joined #minecrafthelp
#2 [00:00] <luo> I purchased a java version and waited for four hours. The money has been deducted and the order error has been displayed.
#3 [00:01] <JakeUpside> Hello, I went to extend my Realms subscription for my Realms trial Realm and after putitng my info in it created me a new Realm instead of extending my current one. I don't want the new one, just to extend the one I already have. Thank you
#4 [00:19] * mac [webchat@75-25-136-215.lightspeed.plalca.sbcglobal.net] has joined #minecrafthelp
#5 [00:19] <mac> I can't connect to any server
#6 [00:20] <mac> can anyone help me
#7 [00:20] <mac> any advise
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#11 [00:44] <chris99> I downloaded Minecraft, but when I try to launch the game, it just shows a grey, blank screen.
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#15 [02:35] <Dimdoncho> hello
#16 [02:35] <Dimdoncho> i have a luncher problem
#17 [02:35] <Dimdoncho> it says im not connected to the internet
#18 [02:36] <Dimdoncho> but i am
#19 [02:36] <Dimdoncho> and it only gives me permission to play offline
#20 [02:38] <Dimdoncho> and when i try joining a server it says V
#21 [02:38] <Dimdoncho> "Failed to Login : Invalid session (Try restarting your game)"
#22 [02:39] <Dimdoncho> i reported it to the bug report forums
#23 [02:39] <Dimdoncho> and they said to contact you
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#25 [03:57] * Camillo [webchat@S01065c7695cdc3f1.no.shawcable.net] has joined #minecrafthelp
#26 [03:57] <Camillo> Hello!
#27 [03:57] <Camillo> Is anyone in?
#28 [04:25] * Jimi [webchat@d66-183-158-88.bchsia.telus.net] has joined #minecrafthelp
#29 [04:26] <Jimi> Hello
#30 [04:29] <Jimi> I am having an issue with my account in regards to the "Realms" aspect. When I click realms I am greeted with a message stating that I am either too young, have a firewall or need to migrate accounts. Every time I attempt to migrate my account I am told that I do not own the game or that my information is incorrect when I am in fact logged in and h
#31 [04:29] <Jimi> ave had it since release. Any help would be greatly appreciated. Thank you
#32 [04:31] * Jimi4 [webchat@d66-183-158-88.bchsia.telus.net] has joined #minecrafthelp
#33 [04:31] <Jimi4> I am having an issue with my account in regards to the "Realms" aspect. When I click realms I am greeted with a message stating that I am either too young, have a firewall or need to migrate accounts. Every time I attempt to migrate my account I am told that I do not own the game or that my information is incorrect when I am in fact logged in
#34 [04:31] <Jimi4> and have had it since release. Any help would be greatly appreciated. Thank you
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#41 [05:29] * Anime [webchat@h246.72.140.67.dynamic.ip.windstream.net] has joined #minecrafthelp
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#43 [05:42] * naito757 [webchat@41.254.14.109.rev.sfr.net] has joined #minecrafthelp
#44 [05:43] <naito757> hello there is a bug I bought the java version an error it happened so I started the problem again I bought 4 java edition can you reimburse me and give me a link to download java edition thank you
#45 [05:45] <Andrio> naito757, see https://minecraft.net/download
#46 [05:45] <Andrio> ??> naito757 account/refund
#47 [05:45] <Mightyena> naito757: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#48 [06:11] <naito757> the problem and that I have not received an email for transaction id
#49 [06:12] <naito757> and i buy 4 java version
#50 [06:14] * White_soup [webchat@182.239.121.243] has joined #minecrafthelp
#51 [06:15] * millu [webchat@87-119-178-246.tll.elisa.ee] has joined #minecrafthelp
#52 [06:15] <Andrio> naito757, where did you buy it from?
#53 [06:16] <White_soup> i have bought a realms java version on my laptop and it still didnt work on my minecraft
#54 [06:16] <White_soup> what happened
#55 [06:16] <naito757> on the official website
#56 [06:17] <naito757> hello there is a bug I bought the java version an error it happened so I started the problem again I bought 4 java edition can you reimburse me and give me a link to download java edition thank you
#57 [06:17] <White_soup> Andrio can u help me pls?
#58 [06:18] <Andrio> White_soup, what happened?
#59 [06:18] <Andrio> naito757, did you check your spam folder?
#60 [06:18] <naito757> yes
#61 [06:19] <White_soup> i buy a realms on official website and for 30 days and it still dint work right now
#62 [06:19] * Martin [webchat@78.83.145.71] has joined #minecrafthelp
#63 [06:19] <White_soup> i still cant create the world on realms
#64 [06:20] <Martin> how can i fix the error: Could not find or load main class net.minecraft.client.main.Main
#65 [06:20] <White_soup> the money has already being paid
#66 [06:21] <Andrio> ??> naito757 account/email-missing
#67 [06:21] <Mightyena> naito757: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.minecraft.net/hc/en-us/articles/360034636412-Cannot-Get-Mojang-System-Emails
#68 [06:21] <Mightyena> naito757: Please be aware that emails can take up to two hours to arrive. Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#69 [06:21] <Mightyena> naito757: If none of this helps, you may need to contact Mojang. If you do, make sure you receive a confirmation email after sending an account support request.
#70 [06:21] <Andrio> White_soup, what happens when you try?
#71 [06:21] <Andrio> ??> Martin win/reinst
#72 [06:21] <Mightyena> Martin: You may need to reinstall the locally installed files that Minecraft puts into place.
#73 [06:21] <Mightyena> Martin: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#74 [06:22] <White_soup> when i try i cant click on the button to create the world
#75 [06:23] * naito757 [webchat@41.254.14.109.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#76 [06:23] <Martin> ty
#77 [06:23] <White_soup> its 1.15.2 version and it still shows that i have to pay
#78 [06:23] <White_soup> but i have already been paying 9.99dollars on it
#79 [06:23] <Andrio> ??> White_soup launcher/relog
#80 [06:23] <Mightyena> White_soup: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#81 [06:24] <White_soup> k let me try
#82 [06:25] * White_soup [webchat@182.239.121.243] has quit. (Quit: webchat.esper.net)
#83 [06:25] <millu> Hi, i have been having an issue with realms saying ''an existing connection was forcibly closed by the remote host'' when i connect. I can play for a few seconds but then the game just kicks me and says that.
#84 [06:27] * asdf [webchat@S0106bcd16584a4a1.vc.shawcable.net] has quit. (Quit: webchat.esper.net)
#85 [06:29] * White_soup [webchat@182.239.121.243] has joined #minecrafthelp
#86 [06:29] <White_soup> i m back and nothing happened
#87 [06:29] <White_soup> Andrio
#88 [06:29] <White_soup> still cant work
#89 [06:30] <Andrio> White_soup, can you log in at https://account.mojang.com/ ?
#90 [06:31] <White_soup> then?
#91 [06:32] <White_soup> i did not subscript on the realms service but buying 30days for 9.99USD
#92 [06:33] <White_soup> Still there?
#93 [06:34] <White_soup> hello?
#94 [06:38] * White_soup [webchat@182.239.121.243] has joined #minecrafthelp
#95 [06:38] <Andrio> White_soup, where did you buy it from?
#96 [06:39] <White_soup> from official website
#97 [06:39] <White_soup> my.minecraft.net
#98 [06:40] <Andrio> White_soup, does the purchase show up on your Mojang account?
#99 [06:41] <White_soup> nope but the message shows me that i have aleady paid 9.99USD out
#100 [06:41] <White_soup> its aleady cost from my payment account
#101 [06:41] * millu [webchat@87-119-178-246.tll.elisa.ee] has quit. (Quit: webchat.esper.net)
#102 [06:59] * Clappzy [webchat@78.83.145.71] has joined #minecrafthelp
#103 [07:00] <Clappzy> helle when i click the play button an error pops ups : Could not find or load main class net.minecraft.client.main.Main
#104 [07:04] * Josep [webchat@64.pool85-53-155.dynamic.orange.es] has joined #minecrafthelp
#105 [07:05] <Clappzy> hello when i click the play button an error pops ups : Could not find or load main class net.minecraft.client.main.Main
#106 [07:07] <Josep> Hello, last wednesday i bought minecraft java edition and payed for it, but then after I made the payment mojang store said that the credit card info was wrong. I contacted the support from Mojang but havent had an answer yet. I just want to be able to play minecraft or have my money back to rebuy it again.
#107 [07:07] * PapiChopi [webchat@2.51.63.188] has joined #minecrafthelp
#108 [07:08] <PapiChopi> hi, i can't log in and i do not know why
#109 [07:08] <Clappzy> hello when i click the play button an error pops ups : Could not find or load main class net.minecraft.client.main.Main
#110 [07:09] <Andrio> White_soup, if it doesn't show up soon, you should contact Mojang
#111 [07:09] <Andrio> ??> Clappzy win/reinst
#112 [07:09] <Mightyena> Clappzy: You may need to reinstall the locally installed files that Minecraft puts into place.
#113 [07:09] <Mightyena> Clappzy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#114 [07:09] <Andrio> Josep, are you sure your credit card was actually charged?
#115 [07:09] <Josep> Yes i looked it and also called the bank
#116 [07:10] <Josep> They said it was charged by Mojang
#117 [07:10] <Andrio> Josep, did you get a receipt?
#118 [07:10] <Josep> Yes
#119 [07:10] <PapiChopi> hi, when i try to log in it keeps saying invalid email or password, i have changed my password twice and its still the same issue
#120 [07:12] <Josep> Correction: I bought it Monday. What should I do?
#121 [07:13] <Clappzy> @Mightyena what is the name of the folder with the directory
#122 [07:16] <Andrio> Josep, did you choose a profile name?
#123 [07:16] <Andrio> Clappzy, Roaming / .minecraft?
#124 [07:17] <Clappzy> k
#125 [07:17] <Clappzy> ty
#126 [07:18] <Josep> yes I did
#127 [07:22] * farmer_fred06 [webchat@host86-182-60-164.range86-182.btcentralplus.com] has joined #minecrafthelp
#128 [07:23] <farmer_fred06> can anyone help me
#129 [07:24] <Andrio> Josep, what was it?
#130 [07:29] <Josep> Should be Fireboon2
#131 [07:29] <PapiChopi> hello?
#132 [07:32] <Andrio> Josep, does that name appear on https://account.mojang.com/me ?
#133 [07:39] <Josep> Nope
#134 [07:39] <Josep> As it said I didn't buy it I think it didnt register the nickname
#135 [07:40] <Andrio> Josep, are you sure you used the right email address?
#136 [07:42] * White_soup [webchat@182.239.121.243] has quit. (Quit: webchat.esper.net)
#137 [07:42] <Josep> Yes, I created an account and then verified it with the email they sent, and then the web redirected me to the shop and I bought minecraft
#138 [07:42] <Josep> And its the same email I'm logged into mojang
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#140 [07:52] * Josep [webchat@64.pool85-53-155.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#141 [08:10] * Me4502 [~quassel@167-179-178-74.a7b3b2.bne.nbn.aussiebb.net] has quit. (Read error: Connection reset by peer)
#142 [08:28] * millu [webchat@87-119-178-43.tll.elisa.ee] has joined #minecrafthelp
#143 [08:28] * millu [webchat@87-119-178-43.tll.elisa.ee] has quit. (Client Quit)
#144 [08:30] * Tcholun [webchat@gra50-1-82-246-173-95.fbx.proxad.net] has joined #minecrafthelp
#145 [08:32] <Tcholun> Hello. I tried to migrate my minecraft account to a mojang account but I'm told that it has aleady been done. Thoug I don't remember doing it, and I can't login with any of my mails
#146 [08:32] <Tcholun> Could you reset the mail to the original one ? (it was bindel.hugo@hotmail.fr I think)
#147 [08:35] * White_soup [webchat@182.239.121.243] has joined #minecrafthelp
#148 [08:35] <White_soup> hello
#149 [08:35] <White_soup> how can i contact mojang
#150 [08:35] <White_soup> Andrio
#151 [08:36] * gamingkoko [webchat@212.117.15.99] has joined #minecrafthelp
#152 [08:38] <gamingkoko> I can't login to my Minecraft account
#153 [08:39] * GrieferHD [webchat@p5B10BBE3.dip0.t-ipconnect.de] has joined #minecrafthelp
#154 [08:39] <Andrio> ??> White_soup account/send-email
#155 [08:39] <Mightyena> White_soup: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#156 [08:40] <Andrio> ??> Tcholun account/send-email
#157 [08:40] <Mightyena> Tcholun: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#158 [08:40] <Andrio> gamingkoko, what happens when you try?
#159 [08:40] <GrieferHD> I cant login it says that I have no connection but I have Wlan and can surf in the Web without problems
#160 [08:42] <gamingkoko> the button to login doesn't work
#161 [08:42] <GrieferHD> same
#162 [08:43] <White_soup> what is transaction id
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#164 [08:44] * GrieferHD [webchat@p5B10BBE3.dip0.t-ipconnect.de] has joined #minecrafthelp
#165 [08:45] * brandon [webchat@CPE7c9a54cffc85-CM7c9a54cffc83.cpe.net.cable.rogers.com] has joined #minecrafthelp
#166 [08:45] <GrieferHD> I cant login on Minecraft.net or in the Minecraft Launcher [in launcher it says No connection]
#167 [08:46] <Andrio> ??> GrieferHD tools/HJT
#168 [08:46] <Mightyena> GrieferHD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#169 [08:46] <Mightyena> GrieferHD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#170 [08:46] <Andrio> ??> gamingkoko tools/HJT
#171 [08:46] <Mightyena> gamingkoko: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#172 [08:46] <Mightyena> gamingkoko: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#173 [08:46] <brandon> hello I havnt gotten any email to reset my password for my account what can I do
#174 [08:47] <GrieferHD> Mightyena https://paste.ubuntu.com/p/VbSnknZdSM/
#175 [08:50] <brandon> hello
#176 [08:51] * thicotrolador [webchat@179.127.70.71] has joined #minecrafthelp
#177 [08:52] * White_soup [webchat@182.239.121.243] has joined #minecrafthelp
#178 [08:52] <thicotrolador> I have a problem when i try to enter any map or game server. Right after the world loads 100%, minecraft crash and returns to the launcher saying "The game stopped working. There was an unexpected problem and the game stopped working, we are sorry."
#179 [08:52] <gamingkoko> it doesn't let me click anything
#180 [08:53] * GrieferHD [webchat@p5B10BBE3.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#181 [08:54] <White_soup> hi where can i see my transaction id and can u give me the link to contact mojang again Andrio
#182 [08:54] <Andrio> ??> White_soup account/send-email
#183 [08:54] <Mightyena> White_soup: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#184 [08:54] <Andrio> ??> thicotrolador tools/HJT
#185 [08:54] <Mightyena> thicotrolador: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#186 [08:54] <Mightyena> thicotrolador: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#187 [08:54] * White_soup [webchat@182.239.121.243] has quit. (Client Quit)
#188 [08:56] <thicotrolador> ok!
#189 [09:01] * gamingkoko [webchat@212.117.15.99] has quit. (Quit: webchat.esper.net)
#190 [09:01] * gamingkoko [webchat@212.117.15.99] has joined #minecrafthelp
#191 [09:02] <gamingkoko> I cannot log in through my Minecraft account. The login button doesn't work
#192 [09:07] * gamingkoko [webchat@212.117.15.99] has joined #minecrafthelp
#193 [09:07] <gamingkoko> I can't log into my Minecraft account the login button doesn't work
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#195 [09:15] * charmi [webchat@BSN-182-75-187.dynamic.siol.net] has joined #minecrafthelp
#196 [09:16] * gamingkoko [webchat@212.117.15.99] has quit. (Quit: webchat.esper.net)
#197 [09:17] <charmi> my minecraft louncher says that i have no connection, even tho i have it. I therefore can not login to my minecraft account
#198 [09:17] * gamingkoko [webchat@212.117.15.99] has joined #minecrafthelp
#199 [09:17] * gamingkoko [webchat@212.117.15.99] has quit. (Client Quit)
#200 [09:20] * gamingkoko [webchat@212.117.15.99] has joined #minecrafthelp
#201 [09:20] <gamingkoko> I can't log into my Minecraft account the login button doesn't work
#202 [09:21] <thicotrolador> Andrio https://paste.ubuntu.com/p/fRvB2hS48V/ here is the link
#203 [09:31] * charmi [webchat@BSN-182-75-187.dynamic.siol.net] has quit. (Quit: webchat.esper.net)
#204 [09:38] * Jean-Nas [webchat@dou59-7-78-248-151-107.fbx.proxad.net] has joined #minecrafthelp
#205 [09:42] <Jean-Nas> Hi, my game crashes at the very end of the loading screen (w/ the Mojang logo), I tried everything I could (drivers, java, vbos/vsync/ resinstall/ restart, etc and nothinng seems to work. I saw a ticket on Mojang forums (MCL-6550) but it was closed before everybody's issue was resolved, so here I am. I hope you will be able to help, big thanks!
#206 [09:42] <mattym> Jean-Nas, Did you try the notes in that bug ticket?
#207 [09:44] <Jean-Nas> I did, the only one I did not try was installing and running ADWcleaner, which I'm currently doing
#208 [09:44] <Jean-Nas> But since I already have another antivirus I don't think it will work
#209 [09:45] <mattym> Jean-Nas, It will, if none of the other things mentioned in the notes fixed it, Adwcleaner should
#210 [09:45] * Loldelaciter [webchat@xdsl-31-164-209-114.adslplus.ch] has joined #minecrafthelp
#211 [09:45] <Jean-Nas> I'll try and get back to you, thanks!
#212 [09:46] <Loldelaciter> hi guys that'll be long
#213 [09:47] * Jean-Nas [webchat@dou59-7-78-248-151-107.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#214 [09:48] * Walkowskyy [webchat@user-5-173-248-54.play-internet.pl] has joined #minecrafthelp
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#218 [09:55] <Loldelaciter7> hi guys so I have a server with friends and 3 days ago i started lagging: When I'm doing an action it updates 20 seconds later and this appends oonly in one certain server. (the server and me have a good ping). After sometimes there is a error message:Internal Exception: java.io.IOException: An existing connection had to be closed by the remote hos
#219 [09:55] <Loldelaciter7> t. thx 4 helping me
#220 [09:57] * blufferfish [webchat@24.13.109.108] has joined #minecrafthelp
#221 [09:57] <Loldelaciter7> hi guys so I have a server with friends and 3 days ago i started lagging: When I'm doing an action it updates 20 seconds later and this appends oonly in one certain server. (the server and me have a good ping). After sometimes there is a error message:Internal Exception: java.io.IOException: An existing connection had to be closed by the remote hos
#222 [09:57] <Loldelaciter7> t. thx 4 helping me
#223 [09:58] <blufferfish> every time I go onto Minecraft to play it says "game crashed error" I bought the game in November and have never got to even play it because it says game crash error
#224 [10:02] * blufferfish [webchat@24.13.109.108] has quit. (Quit: webchat.esper.net)
#225 [10:03] * Loldelaciter0 [webchat@xdsl-31-164-209-114.adslplus.ch] has joined #minecrafthelp
#226 [10:03] <Loldelaciter0> hi guys so I have a server with friends and 3 days ago i started lagging: When I'm doing an action it updates 20 seconds later and this appends oonly in one certain server. (the server and me have a good ping). After sometimes there is a error message:Internal Exception: java.io.IOException: An existing connection had to be closed by the remote hos
#227 [10:03] <Loldelaciter0> t. thx 4 helping me
#228 [10:10] * WindWaker11 [webchat@p5B0D1FBA.dip0.t-ipconnect.de] has joined #minecrafthelp
#229 [10:12] <WindWaker11> Hey I am currently struggling with migrating my old minecraft premium account to a mojang account. I know my password and my username but I forgot my email adresse which was originally linked to my minecraft premium account. It was back in mid 2011 when I purchased minecraft and I cant remember how I paid (maybe with the now nonexistent credit card
#230 [10:12] <WindWaker11> of my dad).
#231 [10:13] <mattym> ??> WindWaker11 account/send-email
#232 [10:13] <Mightyena> WindWaker11: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#233 [10:15] <WindWaker11> I dont have any of these. Does that mean I have to buy it a sedonf time? All I have is my username and my password and the time range when I bought it.
#234 [10:16] <mattym> WindWaker11, Send in a support request with the info you have and see what they can do.
#235 [10:17] <WindWaker11> I already have sent a support request but it says that I shouldnt send them passwords
#236 [10:17] <mattym> WindWaker11, No need to. They will reply based on the info you provided that the form asked for.
#237 [10:17] * charmi [webchat@BSN-182-75-187.dynamic.siol.net] has joined #minecrafthelp
#238 [10:18] <charmi> i can not login to my minecraft account due to "innternet issues", but my internet is fine.
#239 [10:19] <WindWaker11> OK I sent a request. How long does it take for them to answer. And the status is so
#240 [10:19] <WindWaker11> sorry
#241 [10:19] <mattym> WindWaker11, It will take them a while.
#242 [10:19] <WindWaker11> and the status says "solved". What does that mean?
#243 [10:19] <mattym> charmi, What is the exact issue you are getting?
#244 [10:20] <mattym> WindWaker11, Did you use the page I linked? Or did you make a bug-report?
#245 [10:20] <charmi> it says sory, make sure you are online and try again later, but i am online
#246 [10:20] <mattym> ??> charmi tools/hjt
#247 [10:20] <Mightyena> charmi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#248 [10:20] <Mightyena> charmi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#249 [10:21] * MrMTD [webchat@185.89.163.194] has joined #minecrafthelp
#250 [10:22] <MrMTD> I get the "invalid session, try restarting your game" bug when trying to join a server, and also on my account in minecraft.net it shows that i dont own the game
#251 [10:22] <mattym> ??> MrMTD launcher/relog
#252 [10:22] <Mightyena> MrMTD: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#253 [10:22] <mattym> MrMTD, When doing the above, make sure you are using the correct email and password
#254 [10:23] <MrMTD> yeah i did
#255 [10:23] <MrMTD> also on the website, the login only works like 20% of the time
#256 [10:24] <charmi> the link: https://paste.ubuntu.com/p/fSkQyHGKD4/
#257 [10:25] <mattym> charmi, Uninstall "Restoro Active Protection" then restart the PC. After that test the game again.
#258 [10:26] <mattym> MrMTD, Are you sure you have completely logged out of the launcher and back in?
#259 [10:27] <MrMTD> Yes, positive. I tried that 10 times
#260 [10:27] <mattym> ??> MrMTD tools/hjt
#261 [10:27] <Mightyena> MrMTD: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#262 [10:27] <Mightyena> MrMTD: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#263 [10:27] <MrMTD> And i am not logged in on any other instance
#264 [10:27] <WindWaker11> So I have sent 3 request now. 1 in english another one in english because I forgot how to see my request and one in german. The english ones are "solved" without an answer. what does this mean I dont understand.
#265 [10:27] <MrMTD> Thanks
#266 [10:28] <mattym> WindWaker11, The support tickets dont get a status. So are you making bug reports?
#267 [10:28] * charmi [webchat@BSN-182-75-187.dynamic.siol.net] has joined #minecrafthelp
#268 [10:29] <charmi> is is still not working
#269 [10:29] <MrMTD> https://paste.ubuntu.com/p/vwjD87bYX7/
#270 [10:29] <WindWaker11> no its a support request. I used your link. and there is a status.
#271 [10:30] * charmi [webchat@BSN-182-75-187.dynamic.siol.net] has quit. (Client Quit)
#272 [10:30] <WindWaker11> The title is "Your minecraft question"
#273 [10:30] <mattym> MrMTD, One moment.
#274 [10:31] <mattym> WindWaker11, Can you get a screenshot of where you see that. Please hide or cover any personal details.
#275 [10:31] * charmi [webchat@BSN-182-75-187.dynamic.siol.net] has joined #minecrafthelp
#276 [10:31] <charmi> it is still not working
#277 [10:34] <WindWaker11> How can I send pictures lol
#278 [10:35] * Zscreeper [webchat@ppp91-78-80-172.pppoe.mtu-net.ru] has joined #minecrafthelp
#279 [10:35] <mattym> ??> WindWaker11 imgur
#280 [10:35] <Mightyena> WindWaker11: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#281 [10:36] <mattym> ??> charmi av/adwcleaner
#282 [10:36] <Mightyena> charmi: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#283 [10:36] <Mightyena> charmi: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#284 [10:38] * EnriqueHo [webchat@82-161-133-63.ip.xs4all.nl] has joined #minecrafthelp
#285 [10:39] * EnriqueHo [webchat@82-161-133-63.ip.xs4all.nl] has quit. (Client Quit)
#286 [10:39] <Loldelaciter0> hi guys so I have a server with friends and 3 days ago i started lagging: When I'm doing an action it updates 20 seconds later and this appends oonly in one certain server. (the server and me have a good ping). After sometimes there is a error message:Internal Exception: java.io.IOException: An existing connection had to be closed by the remote hos
#287 [10:39] <Loldelaciter0> t. thx 4 helping me
#288 [10:39] <WindWaker11> https://imgur.com/a/uCi1wJA
#289 [10:40] <mattym> Loldelaciter0, Then you dont actually have a good connection to the server.
#290 [10:40] <Loldelaciter0> yes I do because its only in one certain server
#291 [10:41] <mattym> Loldelaciter0, That error means you are not getting a good connection to it.
#292 [10:41] <Zscreeper> Hello I need help with transferring the account to another email but I can't do it because
#293 [10:41] <Zscreeper> another mojang account is registered
#294 [10:41] <Loldelaciter0> what does it mean? I have a good connection on others
#295 [10:42] <MrMTD> mattym did the logfile tell you something?
#296 [10:42] <mattym> Loldelaciter0, Then you will need to play on the ones that work.
#297 [10:42] <mattym> MrMTD, Just a moment
#298 [10:42] <Loldelaciter0> say if u dont have the solution
#299 [10:42] <Loldelaciter0> ...
#300 [10:42] <WindWaker11> I have sent a screenshot
#301 [10:43] <mattym> WindWaker11, What email sent you that reply or status?
#302 [10:43] <mattym> Loldelaciter0, The solution would be to get a better internet provider, or move closer to where the server is hosted.
#303 [10:43] <mattym> MrMTD, What is the ingame username/playername?
#304 [10:44] <Loldelaciter0> my friend lives in my appartement and he plays in the same server and also i have 30 of ping
#305 [10:44] <mattym> Loldelaciter0, Well the server is not accepting the connection.
#306 [10:44] <WindWaker11> Its not an email.
#307 [10:44] <Loldelaciter0> (the server is hosted not far from me
#308 [10:44] <Loldelaciter0> )
#309 [10:44] <MrMTD> ist MrMTD
#310 [10:45] <Loldelaciter0> yes because it was
#311 [10:45] <Loldelaciter0> it started lagging 3 days ago
#312 [10:45] <Zscreeper> guys where are the moderators?
#313 [10:45] <mattym> Loldelaciter0, That doesnt make a difference.
#314 [10:45] * charmi [webchat@BSN-182-75-187.dynamic.siol.net] has quit. (Quit: webchat.esper.net)
#315 [10:45] <WindWaker11> i posted it on the help center
#316 [10:46] <WindWaker11> so no email
#317 [10:46] <Loldelaciter0> and i tried with another internet and it didnt changed
#318 [10:46] <mattym> Zscreeper, If an account already exists under an email, then you cannot transfer yours to it.
#319 [10:46] * charmi [webchat@BSN-182-75-187.dynamic.siol.net] has joined #minecrafthelp
#320 [10:46] <Loldelaciter0> and i tried with another internet and it didnt change
#321 [10:46] <mattym> WindWaker11, Testing something, give me a moment
#322 [10:46] <charmi> so i have done the scan and repait
#323 [10:47] <mattym> charmi, Test the game again.
#324 [10:47] <mattym> MrMTD, If you log in at account.mojang.com/me what does it say under "My Games"?
#325 [10:47] <Loldelaciter0> and i tried with another internet and it didnt change
#326 [10:48] <charmi> still not working
#327 [10:48] <mattym> Loldelaciter0, There is nothing you can do about it. Keep trying till it works.
#328 [10:48] * Kevin9 [webchat@97e7b6bb.skybroadband.com] has joined #minecrafthelp
#329 [10:48] <mattym> charmi, Are you on a home network connection?
#330 [10:48] <MrMTD> It says Minecarft Java Edition since 1.November 2012
#331 [10:48] <charmi> yes
#332 [10:49] <Loldelaciter0> ok thanks anyway
#333 [10:49] <mattym> MrMTD, Does it show the ingame username there?
#334 [10:49] <mattym> charmi, Try the following
#335 [10:49] <mattym> ??> charmi av/kaspersky
#336 [10:49] <Mightyena> charmi: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#337 [10:49] <MrMTD> Yes
#338 [10:49] * Loldelaciter0 [webchat@xdsl-31-164-209-114.adslplus.ch] has quit. (Quit: webchat.esper.net)
#339 [10:49] * Loldelaciter [webchat@xdsl-31-164-209-114.adslplus.ch] has quit. (Quit: webchat.esper.net)
#340 [10:50] * Loldelaciter7 [webchat@xdsl-31-164-209-114.adslplus.ch] has quit. (Quit: webchat.esper.net)
#341 [10:50] <Kevin9> No idea how this works, is this where people help users?
#342 [10:50] <Zscreeper> I would like to delete the account on the mail that I have "working" but I can't because it contacted another and I'm still from Russia
#343 [10:50] <mattym> Kevin9, Yes
#344 [10:51] <mattym> Zscreeper, That wont work either. Deleting an account does NOT free up the email.
#345 [10:51] <mattym> MrMTD, Are you sure thats the same email and password you are using on the launcher and minecraft.net page?
#346 [10:51] <Kevin9> So my password apparently was incorrect when starting up the launcher, I changed it and now it works. However, it only works for the launcher, my password is apparently incorrect when I try logging into the website.
#347 [10:51] <MrMTD> Yes I am, i tried it like 20 times now
#348 [10:52] <mattym> Kevin9, What is the exact error you get when you try to log in there?
#349 [10:52] <Kevin9> Invalid email address or password. Forgot your password?
#350 [10:53] <WindWaker11> hey did you finish testinug :)
#351 [10:53] <WindWaker11> testing
#352 [10:53] <mattym> MrMTD, When it fails to log in on the minecraft.net site, what is the message you get? And you said when it works, it just shows as a trial account?
#353 [10:54] <Zscreeper> well, how can I send an email with a change of control questions to another mail?
#354 [10:54] <MrMTD> it says: "you are not logged in and will be returned to the login page" for like half a second and then i can try again
#355 [10:54] <mattym> WindWaker11, I don't know what you submitted, but when I submit a support ticket on the page I linked, it does not give you a status, only an email confirmation.
#356 [10:55] * Jonny [webchat@cpe-72-228-53-177.nycap.res.rr.com] has joined #minecrafthelp
#357 [10:55] <WindWaker11> can you send me a link
#358 [10:55] <mattym> Zscreeper, Do you not have access to the email the account is currently linked to?
#359 [10:56] <mattym> WindWaker11, Make sure you are setting the correct game Edition and support topic https://help.minecraft.net/hc/en-us/requests/new
#360 [10:56] <Zscreeper> yes
#361 [10:56] <MrMTD> And when I am logged in i have the buttons to start the trial, or to get Minecraft now
#362 [10:56] <mattym> Zscreeper, Then you can just set it to a new email, just not the one already tied to another account.
#363 [10:56] <MrMTD> And I am 100% sure it is the same e-mail in both mojang and minecraft
#364 [10:57] <WindWaker11> I set Java Edition and Login Problems and then I described my problem.
#365 [10:57] <mattym> MrMTD, And on the launcher, you can log in but only have an issue when you try to join a server? Or does it give you other errors on the launcher?
#366 [10:57] <MrMTD> I only get issues when trying to join a server, on all versions
#367 [10:58] <Jonny> So I just cleared my downloads on my Mac not realizing Minecraft was in there, sent it too Trash but retrieved it before deleting it but now my Minecraft world isn't showing up even though I logged back in to my account. Anyone know what the problem is?
#368 [10:58] <Zscreeper> thanks for the advice I just never thought of it myself
#369 [10:58] <mattym> Jonny, Worlds are saved locally, not via an account. If you deleted it, check the trash to see if the worlds are still there.
#370 [10:59] <mattym> WindWaker11, Id dont see Log In problems as an option, what exactly did you choose?
#371 [11:00] <WindWaker11> sorry sign issue
#372 [11:01] <mattym> WindWaker11, Yeah, not seeing what you are getting to. Just get a confirmation email, not status page.
#373 [11:01] * EdSilva23 [webchat@bl13-81-132.dsl.telepac.pt] has joined #minecrafthelp
#374 [11:02] <mattym> WindWaker11, Either way, it will probably be weeks before they actually get back to you.
#375 [11:03] <mattym> MrMTD, When you log in on the launcher, does it show your ingame username on the upper left of the launcher.
#376 [11:04] <MrMTD> jep
#377 [11:04] * charmi [webchat@BSN-182-75-187.dynamic.siol.net] has quit. (Quit: webchat.esper.net)
#378 [11:04] <mattym> ??> MrMTD win/reinst
#379 [11:04] <Mightyena> MrMTD: You may need to reinstall the locally installed files that Minecraft puts into place.
#380 [11:04] <Mightyena> MrMTD: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#381 [11:04] <mattym> MrMTD, After doing the instructions from Mightyena, try the login again, see if it still shows the ingame name.
#382 [11:04] * Jonny [webchat@cpe-72-228-53-177.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#383 [11:05] * JP [webchat@75.162.104.179] has quit. (Quit: webchat.esper.net)
#384 [11:06] <MrMTD> i deleted everything and it shows MrMTD
#385 [11:06] <MrMTD> i also reinstalled
#386 [11:06] <mattym> ??> MrMTD account/send-email
#387 [11:06] <Mightyena> MrMTD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#388 [11:07] <EdSilva23> Hello, I bought the game two days ago. My computer has an Intel(R) Core(TM) i7-4510U CPU 2.00GHz, 4 GB RAM and a Nvidia 800 series. My allocated RAM is currently 2 GB and I have altered video settings for best performance, including changing auto-save also, and changes in Nvidia control panel. I still, for some reason, get very low fps with const
#389 [11:07] <EdSilva23> ant drops (sometimes 0 fps). Any idea what is going on? Thank you in advance
#390 [11:07] <mattym> ??> EdSilva23 win/dxdiag
#391 [11:07] <Mightyena> EdSilva23: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#392 [11:07] * Jonny [webchat@cpe-72-228-53-177.nycap.res.rr.com] has joined #minecrafthelp
#393 [11:09] <MrMTD> It still doesnt work
#394 [11:10] * Zscreeper [webchat@ppp91-78-80-172.pppoe.mtu-net.ru] has quit. (Quit: webchat.esper.net)
#395 [11:10] <mattym> MrMTD, You need to send Mojang a support ticket. Its not going to make it work. You need to wait for them to reply and sort it out.
#396 [11:11] * gamingkoko [webchat@212.117.15.99] has joined #minecrafthelp
#397 [11:11] <MrMTD> k
#398 [11:11] <MrMTD> thanks anyway..
#399 [11:12] <gamingkoko> the login button doesn't work. how can I login to Minecraft
#400 [11:12] <mattym> ??> gamingkoko tools/hjt
#401 [11:12] <Mightyena> gamingkoko: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#402 [11:12] <Mightyena> gamingkoko: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#403 [11:12] * maham [webchat@198-91-189-13.cpe.distributel.net] has joined #minecrafthelp
#404 [11:13] <Jonny> I found my world I accidentally sent to my trash bin as a folder. How do I get it back into the game?
#405 [11:13] <maham> invalid email or password on launcher.. i just bought minecraft like 2 days ago
#406 [11:13] <maham> switched my email on mojang site
#407 [11:13] <mattym> Jonny, If you restore it, it should go back to the correct location.
#408 [11:13] <gamingkoko> it doesn't let me click anything
#409 [11:13] <maham> i also changed my pass multiple times
#410 [11:13] <mattym> ??> maham tools/hjt
#411 [11:13] <Mightyena> maham: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#412 [11:13] <Mightyena> maham: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#413 [11:14] * Pau [webchat@190.141.85.177] has joined #minecrafthelp
#414 [11:14] <WindWaker11> How long does it take the support to asnwer my request
#415 [11:15] <mattym> WindWaker11, At this point it will probably be weeks.
#416 [11:15] <WindWaker11> what you mean at this point
#417 [11:15] <EdSilva23> https://paste.ubuntu.com/p/vH8p8bpCGn/ same issue I described a second ago
#418 [11:15] <mattym> WindWaker11, Its a best estimate. No way to know for sure.
#419 [11:15] <mattym> EdSilva23, Ok just a moment
#420 [11:17] * Jonny [webchat@cpe-72-228-53-177.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#421 [11:17] <mattym> EdSilva23, Download and Install the file from this page https://www.geforce.com/drivers/results/158760
#422 [11:18] <EdSilva23> Ok, will do
#423 [11:20] <Pau> What should I do if I have a Mac, and my friend also has a Mac, we are using the same connection, but when trying to play multiplayer. this happens:" io.netty.channel.AbstractChannel&AnnotetedNoRouteToHost.Exeptional: No route to host." I don't know what to do to play multiplayer with my friend, please help.
#424 [11:20] <mattym> Pau, Are you using the LAN feature?
#425 [11:22] * DeniCRO [webchat@93.140.68.85] has joined #minecrafthelp
#426 [11:22] * charmi [webchat@BSN-182-75-187.dynamic.siol.net] has joined #minecrafthelp
#427 [11:23] * gamingkoko [webchat@212.117.15.99] has quit. (Quit: webchat.esper.net)
#428 [11:23] <charmi> i have disabled encrypted connections in my kaspersky but minecraft is still "offline"
#429 [11:23] <mattym> charmi, Ok lets see if a file refresh helps.
#430 [11:23] <mattym> ??> charmi win/reinst
#431 [11:23] <Mightyena> charmi: You may need to reinstall the locally installed files that Minecraft puts into place.
#432 [11:23] <Mightyena> charmi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#433 [11:23] <DeniCRO> Hello, I can't login on minecraft launcher
#434 [11:23] <mattym> DeniCRO, Chat happens when you try?
#435 [11:24] <DeniCRO> It says an error occured while attempting to reach authserver.mojang.com
#436 [11:24] <mattym> ??> DeniCRO tools/hjt
#437 [11:24] <Mightyena> DeniCRO: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#438 [11:24] <Mightyena> DeniCRO: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#439 [11:26] <charmi> it is still not working
#440 [11:26] <DeniCRO> https://paste.ubuntu.com/p/fWsTmcQYhk/
#441 [11:26] <maham> is it safe for me to send the log
#442 [11:26] <mattym> maham, Yes
#443 [11:26] * WindWaker11 [webchat@p5B0D1FBA.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#444 [11:26] <maham> okay
#445 [11:27] <maham> ill send it in a sec
#446 [11:27] <maham> okie here it is
#447 [11:27] <maham> https://paste.ubuntu.com/p/tsk2jvww4d/
#448 [11:27] <mattym> DeniCRO, Uninstall Hamachi, then restart the PC and try again.
#449 [11:27] <mattym> ??> maham info/mcleaks
#450 [11:27] <Mightyena> maham: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#451 [11:27] <Mightyena> maham: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#452 [11:27] <mattym> ??> maham win/hosts/edit
#453 [11:27] <Mightyena> maham: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#454 [11:27] <Mightyena> maham: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#455 [11:27] * Tomasra [webchat@a109-51-255-99.cpe.netcabo.pt] has joined #minecrafthelp
#456 [11:27] <DeniCRO> That's it?
#457 [11:28] <Tomasra> Hi
#458 [11:28] * albernomad [webchat@static-74-25-231-77.ipcom.comunitel.net] has joined #minecrafthelp
#459 [11:28] <mattym> DeniCRO, Might be, only thing I can see in the report that would cause an issue like that.
#460 [11:28] <DeniCRO> Alright
#461 [11:28] <Tomasra> i cannot login into my minecraft account allways give the same error invalind email or password
#462 [11:28] <mattym> Tomasra, On the launcher or on the website?
#463 [11:29] <Tomasra> on the launcher, in the website the login button just does not work
#464 [11:29] <mattym> ??> Tomasra tools/hjt
#465 [11:29] <Mightyena> Tomasra: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#466 [11:29] <Mightyena> Tomasra: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#467 [11:30] <charmi> it is still not working
#468 [11:30] * DeniCRO [webchat@93.140.68.85] has quit. (Quit: webchat.esper.net)
#469 [11:30] <maham> omg
#470 [11:30] <maham> I love you
#471 [11:30] <maham> it worked
#472 [11:30] <maham> thank you <3
#473 [11:32] * DeniCRO [webchat@93.140.68.85] has joined #minecrafthelp
#474 [11:32] <DeniCRO> Hi
#475 [11:33] <albernomad> Hi! I don't know if anyone can help me... I just bought the Java Edition for Mac and whenever I try to start the game it says that 'an unexpected issue occurred and the game has crashed'...
#476 [11:33] <mattym> charmi, Right click the launcher and select Run As Administrator, see if anything works after that.
#477 [11:33] <mattym> albernomad, When trying to start the game or the launcher itself?
#478 [11:33] <DeniCRO> mattym i deleted hamachi and restarted pc, still not working
#479 [11:33] * robertsherman [webchat@24.140.147.30] has joined #minecrafthelp
#480 [11:33] <albernomad> mattym the game
#481 [11:34] <charmi> no still nothing
#482 [11:34] <mattym> ??> albernomad launcher/log
#483 [11:34] <Mightyena> albernomad: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#484 [11:34] <mattym> charmi, Then there is something wrong with the PC that we will not be able to help with here.
#485 [11:34] <charmi> but it is only minecraft that is not working
#486 [11:35] <mattym> charmi, Still going to be a problem on the PC, nothing additional showed up in the logs, so we have no way to help with it.
#487 [11:35] <charmi> ok thx anyway
#488 [11:36] <DeniCRO> ?
#489 [11:36] * maham [webchat@198-91-189-13.cpe.distributel.net] has quit. (Quit: webchat.esper.net)
#490 [11:36] <mattym> DeniCRO, Are you currently on a home network connection?
#491 [11:36] * EdSilva23 [webchat@bl13-81-132.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#492 [11:36] <robertsherman> Hi, I've had an issue pop up where I am unable to connect to my friend's server, the message "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" appears each time I try to log on. Any ideas on how I might fix this issue?
#493 [11:36] * charmi [webchat@BSN-182-75-187.dynamic.siol.net] has quit. (Quit: webchat.esper.net)
#494 [11:36] <DeniCRO> mattym yes
#495 [11:36] <mattym> robertsherman, Are you able to connect to other servers?
#496 [11:37] <robertsherman> Yes, no issues there
#497 [11:37] <mattym> DeniCRO, Is the computer your own, or one provided by a school/work/library/other?
#498 [11:37] <robertsherman> I use my own computer
#499 [11:37] <DeniCRO> mattym my own
#500 [11:37] <robertsherman> oh, sorry, wrong person
#501 [11:37] <mattym> robertsherman, Then you are just not able to make a stable connection to that server fast enough. No way to fix it other than trying again till it works.
#502 [11:37] <mattym> ??> DeniCRO av/adwcleaner
#503 [11:37] <Mightyena> DeniCRO: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#504 [11:37] <Mightyena> DeniCRO: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#505 [11:37] <robertsherman> alright, thank you for the help!
#506 [11:41] <DeniCRO> Can't open that link, maybe its problem with my connection ?
#507 [11:41] <Tomasra> Thank you hijacked worked i saw the logs and i resolved
#508 [11:41] <Tomasra> the problem was in a ip written in the host of the system32
#509 [11:42] <mattym> DeniCRO, Could be.
#510 [11:42] <mattym> DeniCRO, What happens when you try that link?
#511 [11:42] <mattym> albernomad, When you get the link the instructions have you make, send it here. I will be back in a few to check on it.
#512 [11:43] <DeniCRO> nothing, just loading, but youtube works fine
#513 [11:43] <thicotrolador> I have a problem when i try to enter any map or game server. Right after the world loads 100%, minecraft crash and returns to the launcher saying "The game stopped working. There was an unexpected problem and the game stopped working, we are sorry."
#514 [11:43] <thicotrolador> https://paste.ubuntu.com/p/fRvB2hS48V/
#515 [11:43] <albernomad> mattym I tried to, but it just says "waiting for log output...." and nothing happens
#516 [11:44] * Eckhardt [webchat@178.157.248.26] has joined #minecrafthelp
#517 [11:44] <Eckhardt> I need help to fixing a problem with the crash report: The game crashed whilst mouseclicked event handler
#518 [11:44] <Eckhardt> Error: java.lang.IllegalStateException: failed to create a child event loop.
#519 [11:48] * Eckhardt [webchat@178.157.248.26] has quit. (Client Quit)
#520 [11:51] * Lucia [webchat@pog73.internetdsl.tpnet.pl] has joined #minecrafthelp
#521 [11:51] <Lucia> I just bought Minecraft: Java Edition and it doesn't work
#522 [11:51] <Lucia> It moves veeeery slowly
#523 [11:51] * Lucia [webchat@pog73.internetdsl.tpnet.pl] has quit. (Client Quit)
#524 [11:58] * DeniCRO [webchat@93.140.68.85] has joined #minecrafthelp
#525 [11:59] * thicotrolador [webchat@179.127.70.71] has quit. (Quit: webchat.esper.net)
#526 [11:59] <mattym> albernomad, Did the game crash and still only show that in the log?
#527 [12:00] <albernomad> Yes
#528 [12:00] <mattym> albernomad, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#529 [12:01] * thicotrolador [webchat@179.127.70.71] has joined #minecrafthelp
#530 [12:01] <thicotrolador> I have a problem when i try to enter any map or game server. Right after the world loads 100%, minecraft crash and returns to the launcher saying "The game stopped working. There was an unexpected problem and the game stopped working, we are sorry."
#531 [12:01] <thicotrolador> https://paste.ubuntu.com/p/fRvB2hS48V/
#532 [12:02] <albernomad> mattym Avira Security
#533 [12:04] <mattym> ??> thicotrolador launcher/log
#534 [12:04] <Mightyena> thicotrolador: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#535 [12:04] <DeniCRO> mattym i downloaded malwerbytes, scaned, deleted treats, restarted pc, and i loged in but when i try to connect on a server it says "failed to login: the authentication are currently down for maintance"
#536 [12:04] <mattym> albernomad, See if you can temporarily fully disable Avira, then do the following instructions from Mightyena
#537 [12:04] <mattym> ??> albernomad mac/reinst/manual
#538 [12:04] <Mightyena> albernomad: First, open up the Terminal app found in Applications > Utilities > Terminal. Enter the following command into the terminal: open ~/Library/Application\ Support/minecraft
#539 [12:04] <Mightyena> albernomad: That should open a Finder window showing your Minecraft folder, delete everything except the saves folder. Then restart the game by launching the app in the Applications folder.
#540 [12:05] <mattym> DeniCRO, Close the game, log completely out of the launcher. Then log back in and try the servers again.
#541 [12:07] <DeniCRO> AH, back to the beginning
#542 [12:07] <DeniCRO> an error occured while attempting to reach authserver.mojang.com
#543 [12:08] <DeniCRO> btw i am trying to login on tehnic launcher
#544 [12:08] <DeniCRO> same on normal
#545 [12:08] <mattym> DeniCRO, Make sure you only test and give the errors from the official launcher. We do not help with modded.
#546 [12:08] <mattym> DeniCRO, What is the exact error you get from the official launcher?
#547 [12:11] <DeniCRO> "Sorry! Make sure you are online and try again"
#548 [12:12] <mattym> DeniCRO, Give me a moment
#549 [12:12] <DeniCRO> Okay
#550 [12:12] <mattym> DeniCRO, Wait, you were still not able to run ADWCleaner right?
#551 [12:13] <albernomad> mattym Mightyena I just uninstall and reinstall the game and it seems to work now! I don't know where the issue was... but now it works haha Thank you both for your help!!
#552 [12:13] * albernomad [webchat@static-74-25-231-77.ipcom.comunitel.net] has quit. (Quit: webchat.esper.net)
#553 [12:14] <DeniCRO> No, i have normal malwerbytes
#554 [12:14] <mattym> DeniCRO, Lets try this instead.
#555 [12:14] <mattym> DeniCRO, Do you know how to open the CMD on Windows?
#556 [12:14] <DeniCRO> ye
#557 [12:15] <mattym> DeniCRO, Open it up, use the following command, you will need to restart the PC after: netsh winsock reset
#558 [12:16] * DeniCRO [webchat@93.140.68.85] has quit. (Quit: webchat.esper.net)
#559 [12:18] * DeniCRO [webchat@93.140.68.85] has joined #minecrafthelp
#560 [12:18] <DeniCRO> What's next?
#561 [12:18] <thicotrolador> mattym
#562 [12:19] <thicotrolador> the log is very big, I don't know if it fits on ubuntu ... can I just get the ending?
#563 [12:19] <mattym> DeniCRO, Test the game again.
#564 [12:19] <mattym> thicotrolador, It should fit.
#565 [12:19] <thicotrolador> ok, let me try again
#566 [12:20] <DeniCRO> mattym it didnt work
#567 [12:20] <DeniCRO> sorry make sure u are online and try again
#568 [12:21] <mattym> DeniCRO, Can you get a new HJT log, let me know if you need the instructions again.
#569 [12:21] * vb [webchat@c-76-23-111-22.hsd1.sc.comcast.net] has joined #minecrafthelp
#570 [12:22] <vb> Trying to join my own private server within my network (it runs on a separate pc) but keep getting "Bad Login." I've tried restarting client and server multiple times.
#571 [12:23] <mattym> vb, Is the sever completely vanilla unmodded?
#572 [12:23] <vb> No, it's running a bunch of mods. Version 1.6.4
#573 [12:24] <mattym> vb, We do not assist with modded or old versions.
#574 [12:24] <vb> Well, that really isnt the issue, is it? It's the bad login part thats messed up
#575 [12:25] <DeniCRO> https://paste.ubuntu.com/p/pptSWy7vDd/
#576 [12:25] <mattym> vb, Mods introduce too many variables to keep track of when trying to solve an issue. Most importantly "Bad Login" is not a standard error, so we cannot help with it.
#577 [12:26] <thicotrolador> mattym got it https://paste.ubuntu.com/p/GCBpfJmKHN/
#578 [12:26] <vb> Oh, Well thanks for being here
#579 [12:27] <mattym> DeniCRO, Yeah, still not seeing anything that would cause that type of issue that we know of.
#580 [12:27] <mattym> DeniCRO, Are there any VPN or Proxy software or settings on the machine?
#581 [12:28] <mattym> ??> thicotrolador av/adwcleaner
#582 [12:28] <Mightyena> thicotrolador: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#583 [12:28] <Mightyena> thicotrolador: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#584 [12:28] <DeniCRO> Nope
#585 [12:28] <mattym> ??> DeniCRO win/hosts
#586 [12:28] <Mightyena> DeniCRO: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#587 [12:28] <Mightyena> DeniCRO: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto https://paste.ubuntu.com, and give us the resulting URL.
#588 [12:28] <thicotrolador> do i need to close the game first?
#589 [12:29] <mattym> thicotrolador, Yes
#590 [12:30] <DeniCRO> https://paste.ubuntu.com/p/8JrVwJWRKb/
#591 [12:31] <mattym> DeniCRO, Yeah, Not seeing anything that would cause that issue. Did you make any other changes to the computer recently?
#592 [12:32] <DeniCRO> started my minecraft server on ggservers
#593 [12:32] * thicotrolador [webchat@179.127.70.71] has quit. (Quit: webchat.esper.net)
#594 [12:32] <DeniCRO> i downloaded adwcleaner
#595 [12:32] <mattym> DeniCRO, Run it and see if it helps
#596 [12:33] <mattym> DeniCRO, If it doesnt find anything, no need to do the "standard clean/repair"
#597 [12:34] * th [webchat@179.127.70.71] has joined #minecrafthelp
#598 [12:35] * DeniCRO [webchat@93.140.68.85] has joined #minecrafthelp
#599 [12:35] <DeniCRO> mattym it worked
#600 [12:36] <mattym> DeniCRO, Good
#601 [12:36] <mattym> DeniCRO, Did if find something specific?
#602 [12:36] <mattym> DeniCRO, Did it give you the log after it restarted?
#603 [12:36] * vb [webchat@c-76-23-111-22.hsd1.sc.comcast.net] has quit. (Quit: webchat.esper.net)
#604 [12:36] <th> ok, I did all the ADWCleaner processes. What do I do now?
#605 [12:36] <mattym> th, Check the game again.
#606 [12:37] <DeniCRO> https://paste.ubuntu.com/p/hfpCQvzPvH/
#607 [12:37] <mattym> DeniCRO, Odd, the other scan never picked up webcompanion
#608 [12:39] <th> the same thing happened, wanna see the new log?
#609 [12:39] <mattym> th, Sure
#610 [12:40] <DeniCRO> still getting errors when attempting to login to the server
#611 [12:41] <DeniCRO> i think something is wrong with my internet
#612 [12:41] <DeniCRO> i think that is problem
#613 [12:41] <mattym> DeniCRO, Try restarting the router/modem.
#614 [12:41] <th> https://paste.ubuntu.com/p/JgTHYNkzvC/
#615 [12:41] <DeniCRO> restarted 30min ago
#616 [12:42] <mattym> th, Ok, uninstall both Trusteer and Hamachi, then restart the computer. Test the game again after.
#617 [12:42] <mattym> DeniCRO, Could be an ISP issue, may want to call your provider.
#618 [12:43] <DeniCRO> there was an earthquake in our capital town today morning, maybe they got hit idk
#619 [12:43] <DeniCRO> i am done for today, thanks for help!
#620 [12:46] <th> how do i know if i have Trusteer?
#621 [12:46] <th> In the applications and resources tab there is only one called "Trusteer terminal protection", is that it?
#622 [12:46] <mattym> th, Probably, you have it for sure, it was listed in the HJT report you provided
#623 [12:47] <th> ok! maybe this is it
#624 [12:48] * Tomasra [webchat@a109-51-255-99.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#625 [12:49] * bear [webchat@204.9.181.187] has joined #minecrafthelp
#626 [12:50] <bear> my game doesn't let me boot up and keeps crashing as I try to load it up. why is this happening
#627 [12:50] <mattym> ??> bear launcher/log
#628 [12:50] <Mightyena> bear: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#629 [12:51] * MrMTD [webchat@185.89.163.194] has quit. (Quit: webchat.esper.net)
#630 [12:53] * Cyril [webchat@ip-52.net-80-236-30.suresnes.rev.numericable.fr] has joined #minecrafthelp
#631 [12:53] <Cyril> Hi
#632 [12:54] <Cyril> I'm not receving the email to got a new password.
#633 [12:54] <mattym> Cyril, Did you check any spam or junk mail folders in your email?
#634 [12:54] * th [webchat@179.127.70.71] has quit. (Quit: webchat.esper.net)
#635 [12:55] <Cyril> Yes I checked many times but nothing. If needed I have an email with my name and the transaction ID.
#636 [12:56] <bear> https://paste.ubuntu.com/p/jBVfzWgRRN/
#637 [12:56] <mattym> ??> Cyril account/send-email
#638 [12:56] <Mightyena> Cyril: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#639 [12:56] * thicotrolador [webchat@179.127.70.71] has joined #minecrafthelp
#640 [12:56] <mattym> ??> bear av/adwcleaner
#641 [12:56] <Mightyena> bear: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#642 [12:56] <Mightyena> bear: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#643 [12:57] <Cyril> Okey thank you very much for your help
#644 [12:58] <thicotrolador> I delete the applications and restart the computer, now do I start the game again?
#645 [12:59] <mattym> thicotrolador, Lets take an extra step and give it a clean install
#646 [12:59] <mattym> ??> thicotrolador win/reinst
#647 [12:59] <Mightyena> thicotrolador: You may need to reinstall the locally installed files that Minecraft puts into place.
#648 [12:59] <Mightyena> thicotrolador: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#649 [13:01] <thicotrolador> ok
#650 [13:02] * court [webchat@c-67-168-96-102.hsd1.wa.comcast.net] has joined #minecrafthelp
#651 [13:04] <court> hi i was on here yesterday my minecraft gets to the white mojang screen and stops and i cant get it to go
#652 [13:04] <mattym> ??> court av/adwcleaner
#653 [13:04] <Mightyena> court: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#654 [13:04] <Mightyena> court: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#655 [13:05] * Tactics [webchat@c-67-177-108-25.hsd1.fl.comcast.net] has joined #minecrafthelp
#656 [13:06] <Tactics> I am trying to establish a refund as the account has 0 hours and is unable to be played on the computer I have
#657 [13:07] <mattym> Tactics, What has made it unplayable?
#658 [13:07] <Tactics> or an exchange for a funtional version
#659 [13:07] <Tactics> I tried to download java but my system will not allow it to run java
#660 [13:07] <mattym> Tactics, What error are you running into?
#661 [13:08] <Tactics> I just need to know what I need to do to refund
#662 [13:08] <mattym> Tactics, You need to try and fix the problem first.
#663 [13:08] <Tactics> it's not letting me install 64bit java on a 64 bit system
#664 [13:09] <mattym> Tactics, The game installs its own Java.
#665 [13:10] <Tactics> we have, I have talked to multiple people on the subject in the community and they have firmly established that this system will not run that version of mine craft
#666 [13:10] * Cyril [webchat@ip-52.net-80-236-30.suresnes.rev.numericable.fr] has quit. (Quit: webchat.esper.net)
#667 [13:10] <Tactics> we want to run mods as well but it won't even run the base game
#668 [13:11] <Tactics> I can't explain very well the issue myself but I can ask them to explain
#669 [13:11] <mattym> Tactics, Ok, so I need to know exactly what happens when you try to run the game.
#670 [13:12] * lord| [~ba7888b72@66.109.211.150] has quit. (Quit: https://i.imgur.com/xacQ09F.mp4)
#671 [13:12] <Tactics> okay
#672 [13:12] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#673 [13:12] <Tactics> can not download java 64, needs ARM64
#674 [13:13] <mattym> Tactics, The game says that?
#675 [13:13] <Tactics> that is what he has said so far
#676 [13:13] <Tactics> the game says you are running 32 bit java
#677 [13:13] <mattym> Tactics, What operating system are you using?
#678 [13:13] <Tactics> win 10
#679 [13:13] <mattym> Tactics, Is it Windows 10 S?
#680 [13:15] * FishermanR [webchat@138.186.109.194] has joined #minecrafthelp
#681 [13:15] <Tactics> she is using a windows pro x laptop
#682 [13:15] <Tactics> I'm not sure of the difference
#683 [13:16] <mattym> ??> Tactics win/dxdiag
#684 [13:16] <Mightyena> Tactics: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#685 [13:17] * Disturbed4 [webchat@cpe-24-209-156-27.wi.res.rr.com] has joined #minecrafthelp
#686 [13:18] <Tactics> okay i sent it to her
#687 [13:19] * Disturbed4 [webchat@cpe-24-209-156-27.wi.res.rr.com] has quit. (Client Quit)
#688 [13:19] * court [webchat@c-67-168-96-102.hsd1.wa.comcast.net] has joined #minecrafthelp
#689 [13:19] <mattym> Tactics, What?
#690 [13:19] * Mirajuliaana [webchat@85-156-66-58.elisa-laajakaista.fi] has joined #minecrafthelp
#691 [13:20] <court> i downloaded the thing and let it do its stuff what should i do now
#692 [13:20] <mattym> court, Test the game again.
#693 [13:20] <Tactics> I really just want to exchange the version since it was literally purchased yesterday
#694 [13:21] <Mirajuliaana> I am trying to log in the website to download the game to my windows, but it don't let me press the log in button. I just bought it
#695 [13:22] <Tactics> she is trying to figure out the diagnostic can someone please tell me meanwhile how to exchange or refund my version
#696 [13:22] <mattym> ??> Mirajuliaana tools/hjt
#697 [13:22] <Mightyena> Mirajuliaana: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#698 [13:22] <Mightyena> Mirajuliaana: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#699 [13:22] <mattym> Tactics, The person with the issue needs to join the chat.
#700 [13:23] * court [webchat@c-67-168-96-102.hsd1.wa.comcast.net] has quit. (Client Quit)
#701 [13:23] <Tactics> I'm talking to her through discord
#702 [13:24] * DjangoStup [webchat@107.8.68.91.rev.sfr.net] has joined #minecrafthelp
#703 [13:24] <mattym> Tactics, The person with the issue needs to join the chat, we do not do support via proxy. It causes too much misinformation.
#704 [13:25] <DjangoStup> Hey everyone, so i'm having some troubles when downloading the latest version, it just stop at the middle and send me an error message wich says that the file " af_za.json " could not be downloaded, if someone could help, thank you !
#705 [13:25] <mattym> ??> DjangoStup tools/hjt
#706 [13:25] <Mightyena> DjangoStup: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#707 [13:25] <Mightyena> DjangoStup: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#708 [13:26] <Tactics> okay, fair enough
#709 [13:27] <Tactics> considering I payed for the account I just want to get the refund so she can get the new one, I'd love if the diagnostic works but if another version works then I would like to do that.
#710 [13:27] * court [webchat@c-67-168-96-102.hsd1.wa.comcast.net] has joined #minecrafthelp
#711 [13:28] <court> i just wanted to say thank you
#712 [13:28] <mattym> Tactics, We need to figure out what is actually wrong first. There may be nothing wrong with the version you are trying, if something on the PC or a setting is causing the issue.
#713 [13:28] <DjangoStup> done ! https://paste.ubuntu.com/p/yTNm2ckhKX/
#714 [13:28] <Mirajuliaana> I'm not sure if I did it right but I'm just supposed to copy everything and paste it to ubuntu and send the link here?
#715 [13:28] <mattym> Mirajuliaana, Yes
#716 [13:28] <Mirajuliaana> https://paste.ubuntu.com/p/xRcjRCjTG7/
#717 [13:29] <Mirajuliaana> if this is the right one lol
#718 [13:29] * court [webchat@c-67-168-96-102.hsd1.wa.comcast.net] has quit. (Client Quit)
#719 [13:29] <mattym> ??> DjangoStup av/adwcleaner
#720 [13:29] <Mightyena> DjangoStup: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#721 [13:29] <Mightyena> DjangoStup: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#722 [13:29] <mattym> ??> Mightyena info/mcleaks
#723 [13:29] <Mightyena> Mightyena: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#724 [13:29] <Mightyena> Mightyena: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#725 [13:29] * UltraNate2682 [webchat@135.0.118.248] has joined #minecrafthelp
#726 [13:29] <mattym> ??> Mirajuliaana win/hosts/edit
#727 [13:29] <Mightyena> Mirajuliaana: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#728 [13:29] <Mightyena> Mirajuliaana: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#729 [13:30] <DjangoStup> i've already did it, like two or three times
#730 [13:30] <mattym> DjangoStup, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#731 [13:30] * WickedNix [webchat@104-52-217-205.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#732 [13:30] <UltraNate2682> I need help because my mincraft keeps crashing right before I get in
#733 [13:30] <mattym> ??> UltraNate2682 launcher/log
#734 [13:30] <Mightyena> UltraNate2682: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#735 [13:30] <Tactics> She is joining! fingers crossed we can fix it!
#736 [13:31] <DjangoStup> Don't have antivirus, my firewall is on i think, Don't have a vpn, i got adblock and no parental control !
#737 [13:31] <WickedNix> Hi, I'm the one Tactics is talking about.
#738 [13:31] <mattym> DjangoStup, Ok, try temporarily disabling the windows firewall, then see if the file can download.
#739 [13:31] <Tactics> tada +mattym
#740 [13:31] <mattym> ??> WickedNix win/dxdiag
#741 [13:31] <Mightyena> WickedNix: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#742 [13:32] <mattym> WickedNix, Get the link to the diagnostic report Mightyena linked.
#743 [13:32] <mattym> WickedNix, Also, please explain exactly what happens when you try to start the game.
#744 [13:32] <WickedNix> https://paste.ubuntu.com/p/fbj9gtgT4m/
#745 [13:32] <DjangoStup> no it Don't work
#746 [13:33] <Tactics> is the unbuntu the right thing?
#747 [13:33] <thicotrolador> It worked!! Thank you mattym
#748 [13:33] <WickedNix> when I tried to start the game, my computer said it was not valid for this computer. It said that it can not open download
#749 [13:33] <UltraNate2682> https://paste.ubuntu.com/p/HypQjHxwzC/
#750 [13:33] <mattym> ??> DjangoStup win/reinst
#751 [13:33] <Mightyena> DjangoStup: You may need to reinstall the locally installed files that Minecraft puts into place.
#752 [13:33] <Mightyena> DjangoStup: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#753 [13:33] <mattym> ??> UltraNate2682 av/adwcleaner
#754 [13:33] <Mightyena> UltraNate2682: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#755 [13:33] <Mightyena> UltraNate2682: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#756 [13:35] * UltraNate2682 [webchat@135.0.118.248] has quit. (Quit: webchat.esper.net)
#757 [13:36] <DjangoStup> No it Don't work either… and the MB Don't stop to grow
#758 [13:36] <Mirajuliaana> okay I did thw following.. What next?
#759 [13:36] <DjangoStup> seriously ??? the probleme i sabout an other file now...
#760 [13:36] <mattym> Mirajuliaana, If you did it all, you should be able to log in now.
#761 [13:37] <mattym> DjangoStup, It will usually change.
#762 [13:37] <DjangoStup> now about patchy-1.1.jar file
#763 [13:37] <mattym> DjangoStup, Are you on a home network connection.
#764 [13:37] <DjangoStup> Yes sir
#765 [13:37] <mattym> WickedNix, Give me one moment.
#766 [13:37] <DjangoStup> this is a .jar file weird...
#767 [13:37] * thicotrolador [webchat@179.127.70.71] has quit. (Quit: webchat.esper.net)
#768 [13:37] <Tactics> yay
#769 [13:38] <WickedNix> okay
#770 [13:38] * taeshoo [webchat@85.253.121.32.cable.starman.ee] has joined #minecrafthelp
#771 [13:38] <FishermanR> hello, how you guys are doing ? How can i get help ?
#772 [13:38] * Abram [webchat@172-127-113-183.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#773 [13:39] <mattym> WickedNix, Yeah, no version of Minecraft will run on that type of PC.
#774 [13:39] <mattym> ??> WickedNix account/refund
#775 [13:39] <Mightyena> WickedNix: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#776 [13:39] <taeshoo> hello! i have a tab open that says "the driver does not appear to support OpenGL"
#777 [13:39] <taeshoo> What do i do
#778 [13:39] <mattym> ??> taeshoo win/dxdiag
#779 [13:39] <Mightyena> taeshoo: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#780 [13:39] <Abram> Hi! im trying to install minecraft java edition, but i keep getting error code 2755
#781 [13:40] <Mirajuliaana> It still don't let me press the log in button...
#782 [13:40] <mattym> Abram, Is that an error from the game, or from the computer itself.
#783 [13:40] <FishermanR> at the very begnning after i launch the game on the launcher it wasn't openning. The error text was ''java (TM) platform se binary is not responding''. I tried a few things including installing the java (64bits) and still doesn't works. I realize that the launcher is 32bit but i don't know how to change it. Right now i can't ever open the game, the
#784 [13:40] <FishermanR> re is no error it just doesn't open the game anymore after i click on 'play'' on the launcher.
#785 [13:40] <mattym> Mirajuliaana, Then you didn't do all the instructions.
#786 [13:40] <Abram> the computer
#787 [13:40] <mattym> ??> FishermanR av/adwcleaner
#788 [13:40] <Mightyena> FishermanR: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#789 [13:40] <Mightyena> FishermanR: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#790 [13:40] <mattym> Abram, One moment.
#791 [13:41] <Mirajuliaana> I am sure that i did.. Should I send you the new link or what??
#792 [13:41] <mattym> Mirajuliaana, Get a new HJT report.
#793 [13:42] <Tactics> +mattym thanks for the help, glad we could reach this conclusion. Have a great day everyone!
#794 [13:42] <WickedNix> bye
#795 [13:44] * Tactics [webchat@c-67-177-108-25.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#796 [13:45] <DjangoStup> so you can't help me with that ?
#797 [13:46] <mattym> DjangoStup, Reading through the report again
#798 [13:46] <mattym> Mirajuliaana, Get a new link to a new report from it.
#799 [13:46] <DjangoStup> thank
#800 [13:47] * FishermanR [webchat@138.186.109.194] has quit. (Quit: webchat.esper.net)
#801 [13:47] <mattym> DjangoStup, Are you sure you ran ADWCleaner and not another program before?
#802 [13:47] <DjangoStup> i'm sure !
#803 [13:48] <DjangoStup> and it's weird because i can lauch 1.7.10 but not the latest versions
#804 [13:49] <mattym> DjangoStup, Right click the launcher, select Run as Administrator and see if that changes anything.
#805 [13:49] <DjangoStup> i've arleady did it
#806 [13:49] <DjangoStup> i'm going to try again
#807 [13:50] <DjangoStup> no it doesn't change anything
#808 [13:50] <Mirajuliaana> well this all that i got...
#809 [13:50] <mattym> Mirajuliaana, We need the new link
#810 [13:50] <Mirajuliaana> https://paste.ubuntu.com/p/DrRrS5D2GT/
#811 [13:51] <mattym> Mirajuliaana, You didnt clear your hosts file.
#812 [13:51] <Mirajuliaana> Well I tried
#813 [13:52] <mattym> Mirajuliaana, You need to actually do it.
#814 [13:53] <DjangoStup> it stop at the middle exactly
#815 [13:53] <DjangoStup> like 123.24MB/246.48MB
#816 [13:53] <mattym> DjangoStup, Is there enough free space on the computers drive?
#817 [13:53] <DjangoStup> yes i checked it
#818 [13:53] <mattym> DjangoStup, How much is free?
#819 [13:54] <DjangoStup> 50,6 GO
#820 [13:55] <mattym> DjangoStup, Did you restart the PC after using ADWCleaner?
#821 [13:55] <DjangoStup> yes
#822 [13:57] <Mirajuliaana> I did excatly how you guys wanted. How can I clean my hosts files?
#823 [13:58] <mattym> Mirajuliaana, Remove the lines you were instructed to.
#824 [13:58] <mattym> DjangoStup, Not sure what else to check for this issue. Nothing else we know to cause it is showing up in the logs.
#825 [14:01] <Mirajuliaana> What lines? I tried to check the instructions over and over again......
#826 [14:01] <mattym> Mirajuliaana, Any line that includes the word mojang
#827 [14:01] <Mirajuliaana> okay i'll try.
#828 [14:08] <Mirajuliaana> https://paste.ubuntu.com/p/g36Ch3rJQt/
#829 [14:08] <Mirajuliaana> is this finally it?
#830 [14:09] <mattym> Mirajuliaana, Should be
#831 [14:15] <DjangoStup> so there's no answer for this ?
#832 [14:15] <Mirajuliaana> It still don't work...
#833 [14:16] <mattym> Mirajuliaana, Restart the PC.
#834 [14:16] * Mirajuliaana [webchat@85-156-66-58.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#835 [14:16] <mattym> DjangoStup, All of the usual causes have been ruled out.
#836 [14:16] * Bloup [webchat@110.57.194.77.rev.sfr.net] has joined #minecrafthelp
#837 [14:16] <DjangoStup> okay thank your for your help..
#838 [14:18] <Bloup> Hello. Today I can't download the last version of Minecraft. I check, and I do not have any of the listed program.
#839 [14:18] <Bloup> I am on Windows 10
#840 [14:19] <Bloup> Is the https://libraries.minecraft.net server working as expected ?
#841 [14:20] * Mirajuliaana [webchat@85-156-66-58.elisa-laajakaista.fi] has joined #minecrafthelp
#842 [14:20] <mattym> Bloup, What is the error you are getting?
#843 [14:20] <Mirajuliaana> Hi again, I tried but it still don't let me log in to the page.
#844 [14:20] * carls [webchat@cpe-24-166-248-5.cinci.res.rr.com] has joined #minecrafthelp
#845 [14:21] * carls [webchat@cpe-24-166-248-5.cinci.res.rr.com] has quit. (Client Quit)
#846 [14:21] <Bloup> https://pastebin.com/S5jPZvb3
#847 [14:21] <Bloup> Here it is
#848 [14:21] <mattym> Mirajuliaana, is it still not letting you press the button?
#849 [14:22] <Mirajuliaana> no.
#850 [14:22] <mattym> ??> Bloup tools/hjt
#851 [14:22] <Mightyena> Bloup: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#852 [14:22] <Mightyena> Bloup: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#853 [14:22] <mattym> Mirajuliaana, Can you check the hosts file again to make sure it saved the changes.
#854 [14:22] <DjangoStup> bloup on a la même erreur
#855 [14:24] <Bloup> Here it is : https://pastebin.com/rvt8V4Tf
#856 [14:24] <Bloup> Ah ok ;)
#857 [14:25] <Bloup> mattym My host is empty
#858 [14:26] <DjangoStup> ils n'ont pas trouvé de solution apparement
#859 [14:26] <mattym> Bloup, I am noticing that you and DjangoStup have the same ISP. Probably an issue on their end.
#860 [14:26] <Bloup> Makes sense
#861 [14:26] <DjangoStup> ISP ?
#862 [14:26] <Bloup> DjangoStup tu es chez SFR ?
#863 [14:26] <DjangoStup> oui mdr
#864 [14:27] <Bloup> Vers Lyon ?
#865 [14:27] <DjangoStup> exactement
#866 [14:27] <mattym> Internet Service Provider
#867 [14:27] <Bloup> Bon bah voilà
#868 [14:27] <DjangoStup> ok thank
#869 [14:27] <DjangoStup> tu penses que c'est ça ?
#870 [14:27] <Bloup> mattym You are right, that must be it
#871 [14:27] <Bloup> mattym We are lucky to be here at the same time. Thanks for your help.
#872 [14:27] <DjangoStup> T'as un discord bloup
#873 [14:27] <Bloup> DjangoStup Ouais c'est sur
#874 [14:28] <DjangoStup> mais j'ai des amis avec qui ca marche tres bien
#875 [14:28] <mattym> Bloup, What is the name of the ISP?
#876 [14:28] <Bloup> mattym SFR
#877 [14:28] <Mirajuliaana> what was the code i had to put to the files search?
#878 [14:28] <mattym> ??> Mirajuliaana win/hosts/edit
#879 [14:28] <Mightyena> Mirajuliaana: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#880 [14:28] <Mightyena> Mirajuliaana: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#881 [14:29] <Bloup> DjangoStup Jibou#1818
#882 [14:29] <DjangoStup> merci !
#883 [14:29] <DjangoStup> je t'ai ajouté
#884 [14:33] <Mirajuliaana> It still don't work..
#885 [14:35] <mattym> Mirajuliaana, Were the lines back or still gone?
#886 [14:35] <Mirajuliaana> They were stil there..
#887 [14:35] * Bloup [webchat@110.57.194.77.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#888 [14:36] <mattym> Mirajuliaana, Are you sure you deleted the Alt program and saved the hosts file after changing?
#889 [14:37] <Mirajuliaana> yes im sure..
#890 [14:38] <Mirajuliaana> I'm gonna try it again.
#891 [14:39] * Zoelle [webchat@pool-71-241-236-15.washdc.fios.verizon.net] has joined #minecrafthelp
#892 [14:42] <Zoelle> Hi, so one day I logged in and went to multiplayer and saw that all my servers had lost their title and just said "Can't connect to server". At first I ignored this and simply found the addresses for my servers, typed them back in and they showed up and worked just fine, however after 1 or 2 days later, the same thing occurred, all my servers were
#893 [14:42] <Zoelle> basically wiped out and only said "Can't connect to server". This has happened many times over the past few weeks.
#894 [14:42] * Scifi [webchat@host-100-42-241-224.public.eastlink.ca] has joined #minecrafthelp
#895 [14:43] <Mirajuliaana> Should i send the new ubunto
#896 [14:43] <Scifi> I cant get minecraft to load it just crashes because of Pixel format not accelerated or something along those lines and my dxdiag is https://hastebin.com/foziqesamo.sql
#897 [14:45] * SergeyUlanov [webchat@23-233-43-3.cpe.pppoe.ca] has joined #minecrafthelp
#898 [14:46] <mattym> Mirajuliaana, No, just make sure you delete the lines and save the file. After you save it, open it again to see if the save worked. If the lines are gone, then try the login.
#899 [14:46] <mattym> Zoelle, That would suggest there is something wrong with the file they are stored in.
#900 [14:46] <mattym> Zoelle, Make sure you have a backup list of the servers, then do the following from Mightyena
#901 [14:46] <mattym> ??> Zoelle win/reinst
#902 [14:46] <Mightyena> Zoelle: You may need to reinstall the locally installed files that Minecraft puts into place.
#903 [14:46] <Mightyena> Zoelle: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#904 [14:47] <mattym> Scifi, That computer is too old for the game.
#905 [14:47] <SergeyUlanov> Hello, I am trying to login into my account and something goes wrong. I have access to my email, but whenever i try to reset password i cant get an email. What do i do, guys help
#906 [14:48] <mattym> SergeyUlanov, Have you checked any spam/junk mail folders in the email?
#907 [14:48] <SergeyUlanov> Yes, nothing there
#908 [14:48] <mattym> SergeyUlanov, Are you sure you are sending it to the correct email?
#909 [14:48] <SergeyUlanov> Absolutely sure
#910 [14:48] * DjangoStup [webchat@107.8.68.91.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#911 [14:49] <mattym> SergeyUlanov, What is the ingame username/playername?
#912 [14:49] <Scifi> mattym it worked fine in the past
#913 [14:49] <Scifi> It works fine on ubuntu 19.10 to
#914 [14:49] <SergeyUlanov> that is the thing, i never had an account
#915 [14:49] <mattym> Scifi, The hardware does not meet the requirements.
#916 [14:49] <mattym> SergeyUlanov, Then what are you trying to log into?
#917 [14:49] <SergeyUlanov> i never bought minecraft, but my personal email is already with an account
#918 [14:50] <SergeyUlanov> i tried to create it, it said there is an account
#919 [14:50] <mattym> SergeyUlanov, Then just set up a new account with a new email.
#920 [14:50] <Mirajuliaana> It still don't let me press the log in button
#921 [14:50] * Scifi [webchat@host-100-42-241-224.public.eastlink.ca] has quit. (Quit: webchat.esper.net)
#922 [14:50] <SergeyUlanov> okay, makes sense, thanks
#923 [14:51] <Zoelle> Sorry to interrupt, I did everything Mightyena said expect for delete everything. I have the .minecraft folder open and there's a lot of files and it seems not right to delete everything except the saves folder
#924 [14:51] <mattym> Mirajuliaana, Then you shouldn't have tried to pirate the game.
#925 [14:51] * taeshoo [webchat@85.253.121.32.cable.starman.ee] has quit. (Quit: webchat.esper.net)
#926 [14:51] <mattym> Zoelle, They are all the game files that will be reinstalled after deleting them. The ONLY things you should keep are your saves folder, and screenshots if you have any.
#927 [14:53] <Zoelle> Okay so I should do that, reboot minecraft and put back my servers and they should stay from now on?
#928 [14:53] <Mirajuliaana> I haven't pirated the game? I asked my cousin to download it few weeks ago and he did it. But i just desided to pay for it tonight
#929 [14:53] <mattym> Zoelle, You will need to try and see if they remain there.
#930 [14:53] * kuba821x [webchat@cst-prg-43-10.cust.vodafone.cz] has joined #minecrafthelp
#931 [14:54] <mattym> Mirajuliaana, The issue you are getting is caused by a tool for using stolen accounts without paying.
#932 [14:54] <mattym> Mirajuliaana, If you cannot reverse the settings, then you wont be able to play it.
#933 [14:55] <kuba821x> 161/5000
#934 [14:55] <kuba821x> Hello I can't log in to my account. I tried to reset my password but I didn't receive an email from you. I apologize for the errors I write using the translator
#935 [14:56] <Mirajuliaana> I haven't even opened the download after my cousin did something. So you are saying that i paid for nothing bc of him?
#936 [14:56] <mattym> kuba821x, Did you check any spam/junk mail folders in the email?
#937 [14:56] <mattym> Mirajuliaana, You need to fix the hosts file. If its still not working, you have done something wrong.
#938 [14:56] <Mirajuliaana> And I can't fix this problem?
#939 [14:57] <Mirajuliaana> I've tried so many times exactly how you gave the instuctions.
#940 [14:58] <kuba821x> yes im check spam in the email
#941 [14:59] <Mirajuliaana> Meaby I just should reboot my whole computer.. Will it help?
#942 [14:59] <mattym> Mirajuliaana, Possibly, did you ever check the file to make sure the changes saved?
#943 [14:59] <mattym> ??> kuba821x account/send-email
#944 [14:59] <Mightyena> kuba821x: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#945 [14:59] <Mirajuliaana> Yeah I did..
#946 [15:00] <mattym> Mirajuliaana, Are you able to log in on the actual game?
#947 [15:01] <Abram> mattym any luck?
#948 [15:01] <Mirajuliaana> No because i'm trying to dowload it from the site i'm trying to log into.
#949 [15:01] <mattym> Mirajuliaana, Download it here minecraft.net/download
#950 [15:02] <mattym> Abram, You may need to check and do any pending Windows updates. That error is a problem on the system.
#951 [15:04] <Mirajuliaana> It says "invalid email or password", even tho it's correct
#952 [15:05] <mattym> Mirajuliaana, When you edited the hosts file, was Notepad opened as Administrator?
#953 [15:05] <Mirajuliaana> yes.
#954 [15:06] <mattym> Mirajuliaana, Well its still acting as if you had not made the fixes.
#955 [15:06] * Andrio [Andrio@questers-rest.andriocelos.net] has joined #minecrafthelp
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#957 [15:09] <Abram> mattym it seems to work using the alternative download, thanks!
#958 [15:10] <Abram> yall are great!
#959 [15:11] <Mirajuliaana> https://paste.ubuntu.com/p/34Z9z8y2yv/
#960 [15:11] <Mirajuliaana> it's supposed to be this right
#961 [15:12] <mattym> Mirajuliaana, Yeah, but your just deleting the lines where it shows the error.
#962 [15:12] <mattym> Mirajuliaana, You need to actually clear them from the hosts file, not just edit the log output.
#963 [15:13] <Mirajuliaana> So I need to delete those?
#964 [15:13] * Abram [webchat@172-127-113-183.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#965 [15:13] <mattym> Mirajuliaana, YES, thats what you have been told to do each time.
#966 [15:13] <mattym> Mirajuliaana, From the hosts file, not from the HJT log.
#967 [15:20] * damn [webchat@lns-bzn-58-82-251-243-79.adsl.proxad.net] has joined #minecrafthelp
#968 [15:21] * standesmedt [webchat@78-20-39-238.access.telenet.be] has joined #minecrafthelp
#969 [15:21] <standesmedt> I am unable to start minecraft java edition on my windows 10 PC
#970 [15:22] <mattym> standesmedt, What happens when you try?
#971 [15:22] <standesmedt> it hangs at about 1 cm from the end
#972 [15:22] <standesmedt> can I send a screenshot?
#973 [15:22] <mattym> ??> standesmedt av/adwcleaner
#974 [15:22] <Mightyena> standesmedt: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#975 [15:22] <Mightyena> standesmedt: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#976 [15:23] <standesmedt> µ
#977 [15:24] <standesmedt> I have no adw
#978 [15:24] <standesmedt> I am running proper protectionµ
#979 [15:24] <mattym> standesmedt, Run the program as instructed.
#980 [15:25] <standesmedt> I am sorry but I do not see how this will solve my problem
#981 [15:25] <standesmedt> Java is properly installed as is java
#982 [15:25] <mattym> standesmedt, It will fix that issue.
#983 [15:26] <standesmedt> I am sure it will not
#984 [15:26] <standesmedt> I do not need another mw or adw program
#985 [15:26] <mattym> standesmedt, Then you will need to fix it on your own. Don't come to a support chat if you think you know better.
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#987 [15:31] * Mirajuliaana [webchat@85-156-66-58.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#988 [15:31] * helpme [webchat@lns-bzn-58-82-251-243-79.adsl.proxad.net] has joined #minecrafthelp
#989 [15:31] <helpme> Launcher is in offline mode even though computer is connected to the internet
#990 [15:32] <mattym> ??> helpme tools/hjt
#991 [15:32] <Mightyena> helpme: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#992 [15:32] <Mightyena> helpme: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#993 [15:33] * helpme [webchat@lns-bzn-58-82-251-243-79.adsl.proxad.net] has quit. (Client Quit)
#994 [15:38] * SteelWoolSheep [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has joined #minecrafthelp
#995 [15:39] <SteelWoolSheep> Hi, I have been trying to load up MC 1.15 (not modded) and the game wont load. The Mojang Screen with the loading bar just idles near the end but never finishes. The game was working perfectly fine yesterday
#996 [15:39] <mattym> ??> SteelWoolSheep av/adwcleaner
#997 [15:39] <Mightyena> SteelWoolSheep: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#998 [15:39] <Mightyena> SteelWoolSheep: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#999 [15:40] <SteelWoolSheep> ok
#1000 [15:40] <SteelWoolSheep> thx
#1001 [15:43] <SteelWoolSheep> it completed the scan but there's no option to clean and repair
#1002 [15:44] <SteelWoolSheep> there's only an option to quarantine
#1003 [15:44] <mattym> SteelWoolSheep, Use that one instead
#1004 [15:44] <SteelWoolSheep> alright
#1005 [15:44] * SteelWoolSheep [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1006 [15:48] * SteelWoolSheep [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has joined #minecrafthelp
#1007 [15:48] <SteelWoolSheep> hello
#1008 [15:48] <mattym> SteelWoolSheep, Check the game again
#1009 [15:48] <SteelWoolSheep> ok
#1010 [15:49] * SteelWoolSheep [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has quit. (Client Quit)
#1011 [15:50] * SteelWoolSheep [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has joined #minecrafthelp
#1012 [15:50] <SteelWoolSheep> eyyy it worked
#1013 [15:50] <SteelWoolSheep> thanks mattym
#1014 [16:02] * Nate2 [webchat@38.240.251.253] has joined #minecrafthelp
#1015 [16:03] <Nate2> Hi i am trying to download mods onto launcers and i go to open the modpacks on the launcher and am continuously getting an error code -1
#1016 [16:03] <mattym> Nate2, We do not support modded here.
#1017 [16:04] <Nate2> ok any idea where i could get help for my problem
#1018 [16:04] <mattym> Nate2, You will need to figure that out based on what mods/pack you are using. Use their support resources.
#1019 [16:05] * Nate2 [webchat@38.240.251.253] has quit. (Client Quit)
#1020 [16:06] * Celestial_Moon [webchat@c-67-190-126-245.hsd1.co.comcast.net] has joined #minecrafthelp
#1021 [16:09] <Celestial_Moon> i just recently bought a new minecraft account but when i try to login to play it says invalid username or password. i want to play minecraft with my friend but i cant login. what do i do?
#1022 [16:10] <mattym> Celestial_Moon, Have you tried a password reset?
#1023 [16:18] * jonny [webchat@118-92-79-162.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#1024 [16:21] <jonny> Hi. I have purchased minecraft. I have tried downloading to 2 different macs, a desktop and macbook pro. All I get is the minecraft icon bouncing in the dock and not opening. I have tried updating java and other troubleshooting tips from google. How do I open the downloaded minecraft for mac?
#1025 [16:23] <mattym> jonny, Did you get to the part where is asks you to move it to the Applucations folder?
#1026 [16:23] <jonny> yes thanks
#1027 [16:23] * erika [webchat@75-142-35-4.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#1028 [16:23] <mattym> jonny, Did you move it there properly?
#1029 [16:24] <erika> im trying to buy Minecraft and they didn't send the verification to my email
#1030 [16:24] <jonny> i dragged it into the applications folder.., and opened it from the applications folder
#1031 [16:25] <mattym> jonny, Was the game ever installed on that PC before.
#1032 [16:25] <jonny> no, first time on both these computers.
#1033 [16:26] <mattym> erika, Are you sure you entered the correct email?
#1034 [16:26] * erika [webchat@75-142-35-4.dhcp.reno.nv.charter.com] has quit. (Client Quit)
#1035 [16:27] <mattym> jonny, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1036 [16:28] <jonny> hmm good question.. hang on
#1037 [16:29] * coae [webchat@89.123.211.172] has joined #minecrafthelp
#1038 [16:29] <coae> i can't login
#1039 [16:29] <mattym> coae, What happens when you try?
#1040 [16:32] <jonny> i have now opened firewall, but i have adblock software. do i need to try delete adblock?
#1041 [16:33] <mattym> jonny, Which one is it?
#1042 [16:33] * coae [webchat@89.123.211.172] has quit. (Client Quit)
#1043 [16:33] <mattym> jonny, On Macs there is only a specific one that causes issues with the game.
#1044 [16:34] * Sandropais [webchat@177.37.141.152] has joined #minecrafthelp
#1045 [16:34] <jonny> AdBlock I just uninstalled it..
#1046 [16:35] <Sandropais> hey
#1047 [16:35] <mattym> jonny, Ok, keep the firewall off, remove Minecraft from the Applications folder, and delete the download.
#1048 [16:35] <Sandropais> how can help me ?
#1049 [16:35] <jonny> ok...
#1050 [16:35] <mattym> jonny, After that, grab a fresh download of the install from minecraft.net and try to start it again.
#1051 [16:36] <Sandropais> i cant login my account
#1052 [16:36] <mattym> Sandropais, What happens when you try?
#1053 [16:36] <Sandropais> longtime no login in and minecraft change alot
#1054 [16:37] <Sandropais> when i put my email to resert password dont have mail back
#1055 [16:37] <mattym> Sandropais, account/send-email
#1056 [16:37] <Sandropais> so what i can do?
#1057 [16:37] <mattym> ??> Sandropais account/send-email
#1058 [16:37] <Mightyena> Sandropais: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#1059 [16:38] <Sandropais> i dont have the code i think my account is from 2012
#1060 [16:38] <mattym> Sandropais, Only Mojang support can help you.
#1061 [16:38] <Sandropais> ok thank you
#1062 [16:40] <jonny> ok, still doesn't work, just bounces in the dock
#1063 [16:41] <mattym> jonny, Can you open up System Preferences (should be same place you went to turn off the Firewall)
#1064 [16:42] <jonny> yes open
#1065 [16:42] * dinkly [webchat@162.247.214.20] has joined #minecrafthelp
#1066 [16:42] <mattym> jonny, On the General tab there, do you see "Allow apps downloaded from"?
#1067 [16:42] <jonny> yes
#1068 [16:42] <mattym> jonny, What does it say next to it?
#1069 [16:43] <jonny> app store and identified developers
#1070 [16:43] <mattym> jonny, Change it to Anywhere, then save it and try the game again.
#1071 [16:44] <dinkly> anyone good at portforwarding? having some trouble getting it to work
#1072 [16:45] <mattym> dinkly, Use the appropriate guide for your router from https://portforward.com/
#1073 [16:45] <jonny> no option for anywhere.. app store or app store and identified developers
#1074 [16:46] <mattym> jonny, What version of macOS or OSX are you on?
#1075 [16:47] <jonny> although i did change it to allow 2 developers.. but need to restart computer and loose chat
#1076 [16:47] <jonny> 10.13.6
#1077 [16:47] <mattym> jonny, That version should still have the Anywhere option.
#1078 [16:48] <dinkly> thats what i did and it doesnt work
#1079 [16:48] <jonny> if i could paste a screenshot you would see it doesn't
#1080 [16:48] <mattym> jonny, Are there multiple user accounts on the computer?
#1081 [16:50] <jonny> I think theres only 1 user
#1082 [16:51] <mattym> jonny, See if the PC restart changes anything.
#1083 [16:52] <jonny> ok
#1084 [16:52] * jonny [webchat@118-92-79-162.dsl.dyn.ihug.co.nz] has quit. (Quit: webchat.esper.net)
#1085 [16:54] * Malanaphy03 [webchat@c-75-72-18-62.hsd1.wi.comcast.net] has joined #minecrafthelp
#1086 [16:55] <Malanaphy03> Hello, my issue is that Minecraft keeps freezing then crashing when I load into a world/server. This issue spans many versions of the game, but has only been happening since 1.15 came out.
#1087 [16:58] * Malanaphy03 [webchat@c-75-72-18-62.hsd1.wi.comcast.net] has quit. (Client Quit)
#1088 [17:08] * hi [webchat@host86-177-210-170.range86-177.btcentralplus.com] has joined #minecrafthelp
#1089 [17:08] <hi> hi
#1090 [17:10] <hi> my minecraft crashed
#1091 [17:10] <hi> help?
#1092 [17:11] <hi> --- END ERROR REPORT 94b0502f ----------
#1093 [17:12] * hi [webchat@host86-177-210-170.range86-177.btcentralplus.com] has quit. (Client Quit)
#1094 [17:19] * sav [webchat@209.74.119.72] has joined #minecrafthelp
#1095 [17:20] * sav [webchat@209.74.119.72] has quit. (Client Quit)
#1096 [17:23] <Celestial_Moon> yes i have tried password reset. is there anythig else i can do?
#1097 [17:31] * Andy [webchat@gw-b.lbcfree.net] has joined #minecrafthelp
#1098 [17:33] * phijkchu [webchat@209.159.243.108] has joined #minecrafthelp
#1099 [17:33] <Andy> Hello, i bought mc in 2013 in another device. now im trying to log in to that account, i also changed my password. I can log into mojang website but not to minecraft and not the launcher. Can you help me somehow?
#1100 [17:33] <mattym> Andy, What errors are you getting when you try?
#1101 [17:34] * phijkchu [webchat@209.159.243.108] has quit. (Client Quit)
#1102 [17:36] * ineedhelp [webchat@pool-108-32-89-205.pitbpa.fios.verizon.net] has joined #minecrafthelp
#1103 [17:37] <Andy> Hello, the website, nothing happen. Just press log in and nothing. In launcher, invalid email or pass. But thats weird
#1104 [17:37] <mattym> ??> Andy tools/hjt
#1105 [17:37] <Mightyena> Andy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1106 [17:37] <Mightyena> Andy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1107 [17:38] <ineedhelp> so my account will let me sign in and i can play in a world i created perfect, i have the newest update and am playing on Linux but no matter what i do it says that the servers are down for maintenance. is there a way to fix this??
#1108 [17:39] <mattym> ineedhelp, Is that only when you try to join an online server?
#1109 [17:39] <ineedhelp> ya anytime i try to type in a server address or join a server it says that they are down
#1110 [17:39] <mattym> ??> ineedhelp launcher/relog
#1111 [17:39] <Mightyena> ineedhelp: Click your Minecraft username (or email address) in the upper left part of the launcher, select Log out, then re-enter your info and try the game again.
#1112 [17:39] * Noty8udod [webchat@ool-944b36a7.dyn.optonline.net] has joined #minecrafthelp
#1113 [17:39] <Andy> https://paste.ubuntu.com/p/ybFWtYDqms/ here
#1114 [17:40] <Noty8udod> HELP
#1115 [17:40] <Noty8udod> anybody there ?
#1116 [17:40] <mattym> Andy, One moment
#1117 [17:41] <Andy> sure
#1118 [17:41] <ineedhelp> i just logged out and signed back in and the same thing happened
#1119 [17:41] <mattym> ineedhelp, Did you make sure to completely log out of the launcher?
#1120 [17:41] <mattym> Andy, Are you on a home internet connection?
#1121 [17:42] * jonny [webchat@118-92-79-162.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#1122 [17:42] <mattym> ineedhelp, When its completely logged out, the only thing that you should see is the login page with nothing else to choose.
#1123 [17:43] <jonny> if your still there? restarted still doesn't work.. it seems to me that minecraft doesn't like macs, fair enough but do you think i can get my money back?
#1124 [17:43] <ineedhelp> yes i did that, i just did it again for a second time and i got the same results
#1125 [17:44] <mattym> ineedhelp, Have you tried multiple servers?
#1126 [17:44] <mattym> ??> jonny account/refund
#1127 [17:44] <Mightyena> jonny: This is Mojang's refund policy: https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-refunds-policy
#1128 [17:44] <Noty8udod> can anybody help im trying to login in to the MC launcher but each time i try it keeps saying invalid email or password but ive changed it multiple times and still nothing
#1129 [17:44] <ineedhelp> ya i tried a server that my friend made and i also just tried the mineplex games server
#1130 [17:45] <mattym> ??> Noty8udod tools/hjt
#1131 [17:45] <Mightyena> Noty8udod: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1132 [17:45] <Mightyena> Noty8udod: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1133 [17:45] <Andy> I am on my home net yes, ethernet, not wifi
#1134 [17:45] <mattym> Andy, Who is the Internet Service Provider you use?
#1135 [17:45] <Noty8udod> ok
#1136 [17:45] <Andy> Freenet, czech loc small company
#1137 [17:45] <mattym> ineedhelp, Hmm, you said it was a Linux pc right?
#1138 [17:46] <ineedhelp> ya its a linux
#1139 [17:46] <mattym> Andy, Yeah, it seems they are using a proxied or shared IP. Which is probably causing your issues.
#1140 [17:47] <Andy> Its weird, cuz like a year ago i had my old laptop and i signed normally
#1141 [17:47] <mattym> ineedhelp, Have you changed any network settings within linux?
#1142 [17:47] <Andy> But, i should write them, then?
#1143 [17:47] <mattym> Andy, Doubt there is anything they could do, other than confirm its the issue.
#1144 [17:47] * Chase [webchat@77.111.247.114] has joined #minecrafthelp
#1145 [17:47] <Andy> So there is no way to log in my acc then? even if i make a new one?
#1146 [17:48] <ineedhelp> not since i have installed minecraft
#1147 [17:48] <mattym> Andy, Nope, its a network limitation.
#1148 [17:48] * Chase is now known as Guest62169
#1149 [17:48] <mattym> ineedhelp, Was the game working before?
#1150 [17:48] <Andy> okay, thanks anyway then
#1151 [17:49] <ineedhelp> no i installed it yesterday for the first time and have not been able to get on servers at all
#1152 [17:49] <mattym> ineedhelp, Some of these wont apply to linux, but Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1153 [17:49] <Noty8udod> i did what u told me to https://paste.ubuntu.com/p/wRYMttqPSn/ theres the link
#1154 [17:50] <mattym> ??> Noty8udod info/mcleaks
#1155 [17:50] <Mightyena> Noty8udod: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#1156 [17:50] <Mightyena> Noty8udod: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#1157 [17:50] <mattym> ??> Noty8udod win/hosts/edit
#1158 [17:50] <Mightyena> Noty8udod: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#1159 [17:50] <Mightyena> Noty8udod: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1160 [17:50] * DDDJonathan [webchat@177.203.125.104] has joined #minecrafthelp
#1161 [17:50] <Noty8udod> how do i get rid of them
#1162 [17:51] <ineedhelp> i dont know but i actually have to leave, but thank you for trying to help me
#1163 [17:51] * ineedhelp [webchat@pool-108-32-89-205.pitbpa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1164 [17:51] <Noty8udod> how do i get rid of mc leacks
#1165 [17:52] <DDDJonathan> hi, i'm from Brazil, so my english is bad, when i try open Minecraft, it loads the Mojang screen with the loading bar, but it stays there forever without opening the game
#1166 [17:52] <mattym> ??> DDDJonathan av/adwcleaner
#1167 [17:52] <Mightyena> DDDJonathan: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1168 [17:52] <Mightyena> DDDJonathan: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#1169 [17:52] <mattym> Noty8udod, Read all the info Mightyena gave you.
#1170 [17:52] * Andy [webchat@gw-b.lbcfree.net] has quit. (Quit: webchat.esper.net)
#1171 [17:53] <DDDJonathan> ok
#1172 [17:53] <Noty8udod> okie
#1173 [17:55] * jonny [webchat@118-92-79-162.dsl.dyn.ihug.co.nz] has quit. (Quit: webchat.esper.net)
#1174 [17:57] <Noty8udod> ok after i pressed open file what do i do now
#1175 [17:57] <mattym> Noty8udod, Delete the lines with mojang in them and save the file.
#1176 [17:58] <Noty8udod> this is what it show 142.44.142.126 sessionserver.mojang.com
#1177 [17:58] <Noty8udod> 142.44.142.126 authserver.mojang.com
#1178 [17:58] <Noty8udod> so i do i just delete all of it
#1179 [17:58] <mattym> Noty8udod, Yes
#1180 [17:58] <Noty8udod> ok
#1181 [17:58] <Noty8udod> what do i do after that
#1182 [17:59] <mattym> Noty8udod, Test the login agian.
#1183 [17:59] <Noty8udod> the note pad is still open dont i save or something?
#1184 [18:00] <Noty8udod> or just close it ?
#1185 [18:00] <mattym> Noty8udod, Please read everything that was said to you before asking questions that have already been answered
#1186 [18:00] <Noty8udod> ok
#1187 [18:01] <Noty8udod> THX IT WORKED
#1188 [18:01] <Noty8udod> THANK U SOOO MUCH
#1189 [18:04] * Noty8udod [webchat@ool-944b36a7.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1190 [18:15] <Guest62169> Hey I'm currently having a problem on minecraft where my mid to high end pc can't seem to run minecraft on the highest settings past 30fps. When I look up videos of others playing with the same gpu and cpu they are getting fps in the thousands. My gpu should be able to run shaders at fps past 100 and I can
#1191 [18:15] <Guest62169> can't figure out what's wrong
#1192 [18:19] <Guest62169> my specs are RTX 2070 Super, Ryzen 5 3600, 16gb of 3000 mhz of gskill ram, 970 EVO Plus 500gb SSD
#1193 [18:22] * John [webchat@77.111.247.114] has joined #minecrafthelp
#1194 [18:24] <John> Hey I'm currently having a problem on minecraft where my mid to high end pc can't seem to run minecraft on the highest settings past 30fps. When I look up videos of others playing with the same gpu and cpu they are getting fps in the thousands. My gpu should be able to run shaders at fps well past 100 and I can't figure out what's wrong. I have don
#1195 [18:24] <John> e no mods to minecraft at all I literally just downloaded it for the first time on pc a few days ago since I am new to pc. My specs are RTX 2070 Super, Ryzen 5 3600, 16gb of 3000 mhz of gskill ram, 970 EVO Plus 500gb SSD. Any help would be appreciated!
#1196 [18:25] * Turtlemom [webchat@c-73-241-231-6.hsd1.ca.comcast.net] has joined #minecrafthelp
#1197 [18:27] <Turtlemom> I can't seem to log in. I tried making a new password, but it doesn't recognize it. There is no error message it just wont move to another screen...as if it's frozen after I pput in my username and password and push login
#1198 [18:31] * ineedhelp [webchat@pool-108-32-89-205.pitbpa.fios.verizon.net] has joined #minecrafthelp
#1199 [18:32] * Celestial_Moon [webchat@c-67-190-126-245.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1200 [18:32] <ineedhelp> hey i installed minecraft on my Linux computer yesterday and im not able to join any servers. i have already tried to join multiple servers and it says they are down for maintenance. can you help me fix this
#1201 [18:34] <Turtlemom> yes that was the other thing that was happening to me
#1202 [18:35] <Turtlemom> it is because everyone is playing because of the virus
#1203 [18:36] <ineedhelp> ya thats was kind of my guess but i was talking with my friend and he could join servers
#1204 [18:36] * DDDJonathan [webchat@177.203.125.104] has joined #minecrafthelp
#1205 [18:36] * ThanksGuys [webchat@120.148.104.66] has joined #minecrafthelp
#1206 [18:36] <ThanksGuys> hi im struggling to migrate my old account to a new mojang one to play
#1207 [18:37] <ThanksGuys> had this account years ago
#1208 [18:37] <DDDJonathan> I click on play on the launcher, loads the mojang screen, but does not start the game
#1209 [18:39] <ThanksGuys> DDDJonathan is anyone online rn?
#1210 [18:39] <ineedhelp> i honestly dont think so.. hows the quarantine going for you guys
#1211 [18:40] <DDDJonathan> i don't know kk
#1212 [18:40] <ThanksGuys> sucks lol. trying to play mc with my mates and here i am, hbu
#1213 [18:40] <DDDJonathan> i'm from Brazil, here the quarantine don't has start
#1214 [18:42] <ineedhelp> im in Pennsylvania there's not am official one but everyone is just staying in their houses. but u can play minecraft with my guys
#1215 [18:42] <ineedhelp> wait so mine says i cant connect to servers is that whats happening to you guys as well
#1216 [18:43] <DDDJonathan> i want to play minecraft with my friends, but his don't open
#1217 [18:43] <Turtlemom> it won't even let me log in
#1218 [18:44] <ineedhelp> dude this sucks
#1219 [18:44] <ThanksGuys> nah ive got a migration issue
#1220 [18:45] <DDDJonathan> we are a unlucky boys
#1221 [18:46] * Turtlemom [webchat@c-73-241-231-6.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1222 [18:46] <ineedhelp> haha thats facts
#1223 [18:48] * DDDJonathan [webchat@177.203.125.104] has quit. (Quit: webchat.esper.net)
#1224 [18:48] * Ecreeps [webchat@47-223-45-14.tyrmcmtk04.res.dyn.suddenlink.net] has joined #minecrafthelp
#1225 [18:48] <ThanksGuys> ineedhelp u still here/?
#1226 [18:48] * DDDJonathan [webchat@177.203.125.104] has joined #minecrafthelp
#1227 [18:49] <DDDJonathan> hi
#1228 [18:49] <ThanksGuys> wb
#1229 [18:49] <DDDJonathan> I click play on the launcher, open the mojang screen, but it just stays there, it doesn't start the game
#1230 [18:49] <DDDJonathan> oh no
#1231 [18:49] <ineedhelp> ya im still here i was just getting a bowl of cinnamon toast crunch
#1232 [18:49] <ThanksGuys> im more of a corn flakes guy but aight
#1233 [18:49] <John> I've been here the longest
#1234 [18:50] <Ecreeps> I have an issue connecting to a minecraft server. Every time I try to get in it, it outputs this message: io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#1235 [18:50] <Ecreeps> This is a whitelisted server and I am definitely whitelisted. What is the issue?
#1236 [18:50] <DDDJonathan> we gonna die here
#1237 [18:50] <ThanksGuys> long shot so say no if you dont wanna but could i use ur acc?
#1238 [18:50] <ineedhelp> i think the issue is im running low on cinnamon toast crunch
#1239 [18:51] <John> that is an issue
#1240 [18:51] <Ecreeps> i am not comfortable with that if you are talking to me
#1241 [18:51] <John> yeah idk who he's talking to
#1242 [18:51] <ineedhelp> dude idk
#1243 [18:52] <DDDJonathan> he's drunk
#1244 [18:52] <ThanksGuys> ineedhelp btw guys
#1245 [18:52] <ThanksGuys> fair dw then
#1246 [18:52] <DDDJonathan> i just want to play minecraft
#1247 [18:52] <John> me too bruh
#1248 [18:53] <John> but I'm kinda holding off on starting a hardcore world till 1.16 releases anyway
#1249 [18:53] <DDDJonathan> my minecraft just stays in mojango logo screen you know
#1250 [18:53] <DDDJonathan> with the loading bar
#1251 [18:54] <ineedhelp> thats dookie, i know its dumb but have you tried to just close and restart it
#1252 [18:54] * Ecreeps [webchat@47-223-45-14.tyrmcmtk04.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#1253 [18:54] <DDDJonathan> great, how could I not have thought of that before?
#1254 [18:55] <ineedhelp> idk call me a genious
#1255 [18:55] <DDDJonathan> you're my hero
#1256 [18:56] * ThanksGuys [webchat@120.148.104.66] has quit. (Quit: webchat.esper.net)
#1257 [18:57] <ineedhelp> i have an idea, have you tried hitting your pc really hard with a hammer, its worked before
#1258 [18:57] * Ed1404 [webchat@177-70-141-220.rev.waynet.com.br] has joined #minecrafthelp
#1259 [18:58] <DDDJonathan> wow, great idea
#1260 [19:00] <DDDJonathan> should we wait? or, idk we leave?
#1261 [19:00] <ineedhelp> idk im just gonna leave it open for a while i might leave and come back
#1262 [19:01] <Ed1404> Hello, I can't play Minecraft.
#1263 [19:01] <Ed1404> The error "GLFW error 65542: WGL: The driver does not appear to support OpenGL."
#1264 [19:01] <DDDJonathan> I left and came back, and came back to the same place
#1265 [19:01] <DDDJonathan> hi ed, welcome to our quarantine space
#1266 [19:01] <Ed1404> what i do?
#1267 [19:02] <DDDJonathan> idk, i'm here searching for help too
#1268 [19:02] <ineedhelp> wait it put you back into the same one!
#1269 [19:03] <ineedhelp> i dont think well ever get help
#1270 [19:03] * ineedhelp [webchat@pool-108-32-89-205.pitbpa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1271 [19:03] * DDDJonathan [webchat@177.203.125.104] has joined #minecrafthelp
#1272 [19:03] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has quit. (Ping timeout: 189 seconds)
#1273 [19:03] <DDDJonathan> hi anibody here?
#1274 [19:03] <DDDJonathan> any
#1275 [19:03] <John> nah we will by tomorrow
#1276 [19:04] <DDDJonathan> i hate my life
#1277 [19:05] * Lil_vicki [webchat@142.196.47.72] has joined #minecrafthelp
#1278 [19:05] <John> welcome
#1279 [19:05] <Lil_vicki> I am trying to download Minecraft and it is not letting me do so because it is unable to regonize a specific file
#1280 [19:06] <Ed1404> I'm fucking trying to fix this mistake for weeks and I never can. Can someone help me??
#1281 [19:06] <Absol> Ed1404: Please keep it civil
#1282 [19:06] * kacper59 [webchat@host-91-195-57-36.netcity.pl] has joined #minecrafthelp
#1283 [19:06] <kacper59> wow
#1284 [19:06] <kacper59> its online chat or what?
#1285 [19:06] <DDDJonathan> hi, i press the play button in launchher, open the mojang screen with the loading bar, but don't open the game
#1286 [19:06] <kacper59> this is bot or something
#1287 [19:06] <kacper59> im here first time
#1288 [19:07] <DDDJonathan> idk
#1289 [19:07] <kacper59> ok
#1290 [19:07] <DDDJonathan> probably is a bot
#1291 [19:07] <kacper59> i have problem
#1292 [19:07] <kacper59> can u help me?
#1293 [19:07] <John> its a bot everyone chill out
#1294 [19:07] <DDDJonathan> idk, but we can try
#1295 [19:07] <kacper59> ok
#1296 [19:07] <kacper59> well
#1297 [19:07] <Ed1404> fuuuuck
#1298 [19:07] <kacper59> when im tryna log in on minecraft net
#1299 [19:07] <Ed1404> HELP
#1300 [19:07] <kacper59> and click log in button
#1301 [19:07] <kacper59> nothing happen
#1302 [19:07] <kacper59> its servers?
#1303 [19:07] <kacper59> or somethign else
#1304 [19:07] <John> bruh be patient
#1305 [19:08] <John> no one is gonna magically help if you spam
#1306 [19:08] <kacper59> sorry
#1307 [19:08] <John> best you can do is put your problem and wait
#1308 [19:08] <DDDJonathan> its looks like a server error
#1309 [19:08] <kacper59> i check server status and mc net is off
#1310 [19:09] <kacper59> idk told ya im first time here xd
#1311 [19:09] <DDDJonathan> yeah, its mine too
#1312 [19:09] <John> yeah me too
#1313 [19:09] <kacper59> i watch video about download a mcleaks
#1314 [19:09] <kacper59> and idk
#1315 [19:09] <John> but i can read and it says to be patient because it can take hours
#1316 [19:09] <kacper59> i think thsi is virus
#1317 [19:09] <kacper59> oh
#1318 [19:10] <kacper59> okay
#1319 [19:10] <kacper59> but wait
#1320 [19:10] <kacper59> i forgot
#1321 [19:10] <John> just leave your tab open and go about ur business
#1322 [19:10] * Ed1404 [webchat@177-70-141-220.rev.waynet.com.br] has quit. (Quit: webchat.esper.net)
#1323 [19:10] <John> go watch pewdiepie
#1324 [19:10] <John> simple solution
#1325 [19:10] <kacper59> i can't log in on computer but i can log in on my phone
#1326 [19:10] <DDDJonathan> pewdiepie is bad
#1327 [19:10] <kacper59> idk i will go paly leauge
#1328 [19:10] <kacper59> paly
#1329 [19:10] <kacper59> fck
#1330 [19:11] * kashike [kashike@is.sleeping.in.the.kingdom.of.kandarin.xyz] has joined #minecrafthelp
#1331 [19:11] <kacper59> nevermind
#1332 [19:16] <DDDJonathan> i'm alone?
#1333 [19:16] <kacper59> nope
#1334 [19:17] <John> nah
#1335 [19:17] <kacper59> someone wanna play hexball?
#1336 [19:17] <kacper59> haxball
#1337 [19:17] <kacper59> idk
#1338 [19:18] <DDDJonathan> i wanna play minecraft
#1339 [19:18] <kacper59> xd
#1340 [19:18] <kacper59> luncher dont work too
#1341 [19:18] <kacper59> or what
#1342 [19:18] <DDDJonathan> him just stay in mojang loading screen
#1343 [19:18] <DDDJonathan> don't open the game
#1344 [19:19] <kacper59> interessing
#1345 [19:19] <DDDJonathan> where you from?
#1346 [19:20] <kacper59> poland
#1347 [19:20] <kacper59> that why my english is so bad
#1348 [19:20] <kacper59> xd
#1349 [19:20] <DDDJonathan> i'm from Brazil
#1350 [19:20] <DDDJonathan> here we speak portuguese
#1351 [19:20] <DDDJonathan> like portugal
#1352 [19:21] <kacper59> idk how to speak like portugal
#1353 [19:21] <DDDJonathan> like cr7
#1354 [19:21] <kacper59> wat
#1355 [19:21] <DDDJonathan> you don't know cr7?
#1356 [19:21] <kacper59> nope
#1357 [19:21] <DDDJonathan> Neymar?
#1358 [19:22] <DDDJonathan> Messi?
#1359 [19:22] <kacper59> and?
#1360 [19:22] <kacper59> ronaldo
#1361 [19:22] <DDDJonathan> yeah
#1362 [19:22] <DDDJonathan> cr7 = cristiano ronaldo
#1363 [19:23] <DDDJonathan> the 7 is his shirt number
#1364 [19:23] <kacper59> idk
#1365 [19:23] <kacper59> i dont like football
#1366 [19:23] <kacper59> i only watch when poland paly vs
#1367 [19:23] <kacper59> ten
#1368 [19:23] <kacper59> niemcy
#1369 [19:23] <kacper59> czajsz
#1370 [19:23] * Absol kicked kacper59 from #minecrafthelp (Reason: acper59 :Stop spamming)
#1371 [19:24] * kacper59 [webchat@host-91-195-57-36.netcity.pl] has joined #minecrafthelp
#1372 [19:24] <kacper59> sup
#1373 [19:24] <DDDJonathan> lol
#1374 [19:24] <kacper59> xd
#1375 [19:25] <kacper59> i mean poland vcs deutch u know
#1376 [19:26] <DDDJonathan> yes
#1377 [19:26] <DDDJonathan> but i dont watch football too
#1378 [19:27] <DDDJonathan> i stopped when.. you know..
#1379 [19:27] <DDDJonathan> when germany made 7 in Brazil
#1380 [19:27] <kacper59> xddd
#1381 [19:32] <kacper59> sooooooooooooooooooooooo
#1382 [19:32] <kacper59> how lone we can wait for help ? xd
#1383 [19:32] <DDDJonathan> maybe all our lifes
#1384 [19:33] <DDDJonathan> maybe a few minutes
#1385 [19:33] <kacper59> fast
#1386 [19:35] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. ()
#1387 [19:42] * jay [webchat@c-73-166-127-58.hsd1.tx.comcast.net] has joined #minecrafthelp
#1388 [19:42] <jay> hi
#1389 [19:43] <jay> I need help with logging in, it keeps saying cannot conect to server authenticator
#1390 [19:43] <DDDJonathan> this is a automatic bot message, if you have a game problem press ( 1 ) if your problem is connection press ( 2 )
#1391 [19:44] <jay> 2
#1392 [19:44] <John> that's messed bro
#1393 [19:45] <kacper59> what a troll xD
#1394 [19:45] <jay> probably yes, grammar was bad
#1395 [19:45] <John> it was he has been chillin in here with us for about an hour now
#1396 [19:45] <jay> i just want help because nobody wants to help and ive been looking for hours
#1397 [19:46] <John> well welcome to the wait game
#1398 [19:46] <John> join the club
#1399 [19:46] <jay> not here
#1400 [19:46] * jay [webchat@c-73-166-127-58.hsd1.tx.comcast.net] has quit. (Client Quit)
#1401 [19:46] <DDDJonathan> wait a few minutes
#1402 [19:46] <DDDJonathan> his go back
#1403 [19:49] <DDDJonathan> well, i'm going to take a shower, I'll be right back
#1404 [20:09] * doorslam321 [webchat@h36.235.140.67.dynamic.ip.windstream.net] has joined #minecrafthelp
#1405 [20:10] <doorslam321> Hello, I used to have an account with the nickname "doorslam321"and I lost the email and password and I'm not sure what to do.
#1406 [20:12] * Belbra [webchat@cpe-172-88-19-220.socal.res.rr.com] has joined #minecrafthelp
#1407 [20:13] <Belbra> Hello! I have 1 email that I use and I bought this game like 5-10 years ago on PC and I am not able to login again
#1408 [20:13] <Belbra> It says that I have to buy the game again
#1409 [20:13] <Belbra> I have bought the game already once for pc and twice for xbox
#1410 [20:14] * DDDJonathan [webchat@177.203.125.104] has quit. (Quit: webchat.esper.net)
#1411 [20:16] * Trainmann [webchat@210.185.68.24] has joined #minecrafthelp
#1412 [20:16] * doorslam321 [webchat@h36.235.140.67.dynamic.ip.windstream.net] has quit. (Quit: webchat.esper.net)
#1413 [20:18] <Trainmann> i have an issue in regards to the launch / loading of my game, minecraft launches and displays the mojang loading screen, however the "loading bar" stops at about 90% and the programme freezes
#1414 [20:27] * Belbra [webchat@cpe-172-88-19-220.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1415 [20:31] * ThirdGerm [webchat@216-211-93-129.dynamic.tbaytel.net] has joined #minecrafthelp
#1416 [20:34] * Celestial_Moon [webchat@c-67-190-126-245.hsd1.co.comcast.net] has joined #minecrafthelp
#1417 [20:35] <ThirdGerm> Hello there, I had recently purchased Minecraft on my laptop about 3 hours ago off of the Minecraft site and found out it was the wrong version (java edition), I could've sworn I had clicked for the windows 10 edition but it turned out not. By any chance would I be able to switch edition with a return policy ?
#1418 [20:35] * Yahoonick [webchat@94.104.126.242] has joined #minecrafthelp
#1419 [20:35] <Yahoonick> hello?
#1420 [20:36] <Celestial_Moon> I just recently bought a new minecraft account but when i try to login to play, it says invalid username or password. I want to play minecraft with my friend but I cant login. I have tried password reset, but it still doesn't work. What do i do?
#1421 [20:37] <Yahoonick> Game crashes here, guess i need refund if it doesnt fix:(
#1422 [20:38] * Dylan [webchat@110.98-5-80.static.virginmediabusiness.co.uk] has joined #minecrafthelp
#1423 [20:41] <Dylan> hi, i am stuck on the loading screen after you hit play and before the main menu. no matter what i do it still gets stuck in the same place. ive tried restarting my pc, uninstallling, deleting the minecraft fille in appdata then reinstalling it but it keeps freezing on the same bit
#1424 [20:41] <Trainmann> on the mojang screen?
#1425 [20:41] <Dylan> yes
#1426 [20:41] * ThirdGerm [webchat@216-211-93-129.dynamic.tbaytel.net] has quit. (Quit: webchat.esper.net)
#1427 [20:42] <Dylan> the bar loads but gets stuck just before it reaches the end
#1428 [20:42] <Trainmann> yeah same
#1429 [20:42] <Trainmann> are your drivers up to date?
#1430 [20:42] <Dylan> how do i check that?
#1431 [20:43] <Trainmann> i presume you have a graphics card
#1432 [20:44] <Dylan> ya haha
#1433 [20:44] <Dylan> im not a computer person haha, so im a bit of a noob when it comes to this sort of stuff lol
#1434 [20:44] <Trainmann> go to your start menu and look for the name of the manufacturer, mine for example is Nvidia
#1435 [20:45] <Trainmann> in there there should be a program which you can launch and check to see if your graphics drivers need an update
#1436 [20:46] <Yahoonick> Game is fixed, i don't know how
#1437 [20:46] * Adem_Gjoni [webchat@pool-108-46-39-53.nycmny.fios.verizon.net] has joined #minecrafthelp
#1438 [20:46] <Trainmann> unfortunately for me, i came here in search of answers as i have done literally everything, and all ive discovered is that im probably gonna reset my PC
#1439 [20:48] * Trainmann [webchat@210.185.68.24] has quit. (Quit: webchat.esper.net)
#1440 [20:48] <Dylan> yea idk where to find or click on to check for updates. last time i reset a pc i wiped everything and i couldnt get it back lol
#1441 [20:49] <Adem_Gjoni> Hi guys. I am having a pretty tough time using LAN. I am playing from my acer nitro 5 gaming laptop and my brother is using a macbook pro. I know cross play is available for minecraft java for mac and pc. Plus we are using the same wifi. And we have two accounts. Is their any other reason why we cant play together?
#1442 [20:50] <Dylan> bedrock or java?
#1443 [20:50] <Adem_Gjoni> java
#1444 [20:50] <Dylan> both playing on java?
#1445 [20:50] <Adem_Gjoni> yes
#1446 [20:51] <Adem_Gjoni> and using the same wifi
#1447 [20:52] <Dylan> have you looked in your world settings for allowing LAN play or something like that?
#1448 [20:52] <Adem_Gjoni> do you mean opening a lan world?
#1449 [20:52] <Adem_Gjoni> Because yes I did that
#1450 [20:53] <Adem_Gjoni> and the world is supposed to pop up on on the other laptops searching for lan world right? Because it wouldnt come up
#1451 [20:54] <Adem_Gjoni> on multplayer
#1452 [20:54] <Dylan> 1 sec
#1453 [20:54] <Adem_Gjoni> ok
#1454 [20:57] <Dylan> is there an invite button in multiplayer? my game is crashed on the mojang screen so i cant have a look myself
#1455 [20:58] <Adem_Gjoni> no only direct connect and add server
#1456 [20:58] <Adem_Gjoni> that would be a great idea that minecraft should add tho
#1457 [20:58] <Dylan> ikr haha
#1458 [20:58] <Adem_Gjoni> yeah lol
#1459 [20:59] <Dylan> unfortunatly i dont have a clue, as i said im stuck on the mojang loading screen
#1460 [21:00] <Adem_Gjoni> oh ok
#1461 [21:02] <Adem_Gjoni> Ill check back in tomorrow to see if anything changed. Thank You!
#1462 [21:04] <Celestial_Moon> I just recently bought a new minecraft account but when i try to login to play, it says invalid username or password. I want to play minecraft with my friend but I cant login. I have tried password reset, but it still doesn't work. What do i do?
#1463 [21:07] <Dylan> try putting your email in instead of your username
#1464 [21:08] <Dylan> coz loads of people might have the same useranem, if you put your email it itll narrow it down to your account
#1465 [21:08] <Dylan> *username
#1466 [21:09] <Celestial_Moon> i am using my email and i tryed my username and niether of them worked :(
#1467 [21:09] * jack [webchat@c-73-232-122-226.hsd1.tx.comcast.net] has joined #minecrafthelp
#1468 [21:09] <Dylan> does it work on the website?
#1469 [21:09] * jack is now known as Guest85644
#1470 [21:09] <Guest85644> i have bought the game previously but i can only play the demo and have logged in
#1471 [21:09] <Guest85644> so what do i do to play the full game
#1472 [21:11] <Dylan> you on bedrock or java?
#1473 [21:11] <Dylan> coz only bedrock has a demo to it
#1474 [21:12] <Dylan> if its java itll tell you to buy the game, no demo version to it
#1475 [21:13] <Guest85644> java
#1476 [21:13] <Guest85644> it says buy game and demo versioin
#1477 [21:13] <John> there is a demo version to java what are you telling this guy
#1478 [21:14] * AydiinFox [webchat@121.211.205.98] has joined #minecrafthelp
#1479 [21:14] <Guest85644> soooooooo how do i get tha game back
#1480 [21:15] <Guest85644> how do i get thy game back
#1481 [21:16] <AydiinFox> Hey guys i have bought and downloaded minecraft however when i go to play the game it closes and a note comes up saying my driver isnt right
#1482 [21:16] <Guest85644> well then ur driver isnt right dumb fuck
#1483 [21:16] <Absol> Guest85644: Please keep it civil
#1484 [21:17] <Dylan> well i didnt know lol, it tells me to buy game, no other link for demo. Are you using the same account you bought it from?
#1485 [21:17] <Guest85644> well then ur driver isnt right dummy
#1486 [21:17] <Guest85644> or u have a virus
#1487 [21:17] <Dylan> try updating your drives and graphics card
#1488 [21:17] <Guest85644> yea
#1489 [21:17] <AydiinFox> how can i do that
#1490 [21:17] <Guest85644> no
#1491 [21:17] <Guest85644> im n ot
#1492 [21:18] <Dylan> no as in your not using the same account you bought the game off?
#1493 [21:19] <Celestial_Moon> i have java
#1494 [21:20] <Dylan> try signing in on the website
#1495 [21:20] <Celestial_Moon> and my screen freezes when im on website
#1496 [21:21] <Dylan> have you tried the mojang website
#1497 [21:21] <Dylan> not minecraft website, mojang
#1498 [21:21] * Yahoonick [webchat@94.104.126.242] has quit. (Quit: webchat.esper.net)
#1499 [21:21] <Celestial_Moon> mojang does let me on
#1500 [21:21] <Dylan> ok, cool
#1501 [21:21] <Celestial_Moon> im in mojang rn
#1502 [21:22] <Dylan> did google ask to remember your details?
#1503 [21:22] <Celestial_Moon> no
#1504 [21:23] <Dylan> try updating your password on there
#1505 [21:23] <Dylan> and maybe email if you have another email, then try loging in
#1506 [21:24] <Celestial_Moon> ok lemme try
#1507 [21:25] <Dylan> if google asks to remember your details press allow. then if you ever forget your details you can just go to into password settings in google and copy and paste it
#1508 [21:26] * Guest85644 [webchat@c-73-232-122-226.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#1509 [21:26] <Celestial_Moon> ok i just changed my password but it wont let me change my email
#1510 [21:28] <Dylan> ok, try logging in again, use that same email as your username
#1511 [21:28] <Celestial_Moon> and i allowed google to remember details
#1512 [21:29] <Dylan> ok cool, in google settings, search for passwords, then somewhere in there itll allow you to see your password, search on for mojan or minecraft, then copy it to the app launcher
#1513 [21:30] <Dylan> should be the same if your able to login on the website
#1514 [21:30] <Celestial_Moon> i just tryed to login like 4 times, but it still shows invalid email or password
#1515 [21:32] <Dylan> have you tried reseting your pc?
#1516 [21:33] <Celestial_Moon> no
#1517 [21:33] <Dylan> try resetting your pc coz itll remove all unwanted cache. then try and login
#1518 [21:33] <Celestial_Moon> ill try that soon i hope it works, my friend has been waiting for me to get on
#1519 [21:33] <Celestial_Moon> ill try that soon i hope it works, my friend has been waiting for me to get on
#1520 [21:34] * Celestial_Moon [webchat@c-67-190-126-245.hsd1.co.comcast.net] has left #minecrafthelp
#1521 [21:34] * Dylan [webchat@110.98-5-80.static.virginmediabusiness.co.uk] has quit. (Quit: webchat.esper.net)
#1522 [21:34] * bl [webchat@cpe-68-203-44-59.gt.res.rr.com] has joined #minecrafthelp
#1523 [21:35] <bl> can i play multiplayer between java edition and nintendo switch?
#1524 [21:36] * Mike5 [webchat@172.58.11.173] has joined #minecrafthelp
#1525 [21:37] <bl> anyone in here
#1526 [21:38] <Mike5> please i need help , my friend cant join to my server and y
#1527 [21:38] <Mike5> I bought minecraft 2 times for 2 diferent people and no one can play with me
#1528 [21:40] * Celestial_Moon [webchat@c-67-190-126-245.hsd1.co.comcast.net] has joined #minecrafthelp
#1529 [21:40] * ineedhelp [webchat@pool-108-32-89-205.pitbpa.fios.verizon.net] has joined #minecrafthelp
#1530 [21:40] <ineedhelp> hey i dont know if anyone is there but i need help
#1531 [21:41] <bl> anyone know if you can play java edition (pc) crossplay with Nintendo Switch
#1532 [21:41] <ineedhelp> im not a tech person but java a=cant
#1533 [21:42] <ineedhelp> you can do console switch and all bedrocks together but i dont think java can,
#1534 [21:42] <Mike5> please i need help , my friend cant join to my server and
#1535 [21:42] <Mike5> I bought minecraft 2 times for 2 diferent people and no one can play with me
#1536 [21:45] <Celestial_Moon> i just bought my minecraft account but i cant login to the launcher to play. i keep getting the message invalid email or password even though im putting everything correctly. ive tryed a ton of ways to login and none have worked so far. i have a friend that has been waiting for about a week. please help me login :(
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#1540 [22:23] * Celestial_Moon [webchat@c-67-190-126-245.hsd1.co.comcast.net] has joined #minecrafthelp
#1541 [22:23] <Celestial_Moon> i just bought my minecraft account but i cant login to the launcher to play. i keep getting the message invalid email or password even though im putting everything correctly. ive tryed a ton of ways to login and none have worked so far. i have a friend that has been waiting for about a week. please help me login :(
#1542 [22:28] * Celestial_Moon [webchat@c-67-190-126-245.hsd1.co.comcast.net] has quit. (Client Quit)
#1543 [22:35] * jr [webchat@c-98-231-4-15.hsd1.fl.comcast.net] has joined #minecrafthelp
#1544 [22:36] <jr> minecraft not responding
#1545 [22:38] <jr> please help i just bought the game today
#1546 [22:44] * yaex [webchat@c-76-117-117-217.hsd1.nj.comcast.net] has joined #minecrafthelp
#1547 [22:45] <yaex> my game is crashing before it can launch
#1548 [22:45] <yaex> Process crashed with exit code -1073740791
#1549 [23:04] <John> I have been in this chat for 5 hours by the way guys and no one has helped me yet
#1550 [23:39] * Cactus [webchat@c-73-240-239-225.hsd1.or.comcast.net] has joined #minecrafthelp
#1551 [23:40] <Cactus> My launcher is unable to connect to my wifi even though everything else is using it and working fine, how do I fix this?
#1552 [23:44] * BroncoBird [webchat@ip70-187-11-25.om.om.cox.net] has joined #minecrafthelp
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#1554 [23:57] * jcross [webchat@203.87.106.24] has joined #minecrafthelp
#1555 [23:57] <jcross> Hey i need help
#1556 [23:57] <jcross> i want to purchase the game but it wont go through.
#1557 [23:57] <jcross> i have enough money in my card
#1558 [23:58] <jcross> hello