#1 [00:01] * phu [webchat@113.183.166.56] has joined #minecrafthelp
#2 [00:01] <phu> Hi! my name is Phu and I'm having trouble log in to my mine craft accout
#3 [00:04] * Galaxy_2Alex_ [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has quit. (Ping timeout: 204 seconds)
#4 [00:05] <phu> I still have my old transaction ID back when i first bought it in 2011
#5 [00:06] * phu [webchat@113.183.166.56] has quit. (Quit: webchat.esper.net)
#6 [00:15] * dreama [webchat@47.199.48.224] has joined #minecrafthelp
#7 [00:17] <dreama> hello! when i am in the minecraft launcher and press play, it says "preparing" but never closes and opens the game. i dont know what to do to fix it so i was just lookin for help with that.
#8 [00:24] * Shadow [webchat@108-235-29-12.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#9 [00:26] <Shadow> Hey, I am having an issue where my game crashes upon loading. I asked someone and they said they think it is a crash related to the vm. They suggested to find help here can anyone help me?
#10 [00:27] <dreama> i dont know if anyone's on here
#11 [00:28] * FEZ [webchat@c-24-118-188-200.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#12 [00:43] * Marcus [webchat@154.sub-174-217-21.myvzw.com] has joined #minecrafthelp
#13 [00:44] <Marcus> When are the realm servers for java going to be back up
#14 [00:45] * Marcus [webchat@154.sub-174-217-21.myvzw.com] has quit. (Client Quit)
#15 [01:49] * Faddey [webchat@mnpa-penza.ru] has joined #minecrafthelp
#16 [01:51] <Faddey> how to make sure that the glass does not separate when installed side by side, but becomes one
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#18 [02:15] * James [webchat@c-73-254-68-113.hsd1.wa.comcast.net] has joined #minecrafthelp
#19 [02:16] <James> my min craft keeps running in the background so it wont open properly
#20 [02:16] * Neez [webchat@cpe-24-94-71-231.hawaii.res.rr.com] has joined #minecrafthelp
#21 [02:17] * James [webchat@c-73-254-68-113.hsd1.wa.comcast.net] has quit. (Client Quit)
#22 [02:18] <Neez> I bought minecraft a while ago and I couldn't open the game 20 minutes ago so I tried to uninstall and reinstall it onto my computer but when I tried to reinstall minecraft, the webside told me to buy the game again what do I do ?
#23 [02:19] * Mr_L3TPRO [webchat@170.150.156.30] has joined #minecrafthelp
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#25 [02:21] * Sheldon_ [webchat@cpe-24-94-71-231.hawaii.res.rr.com] has joined #minecrafthelp
#26 [02:21] <Sheldon_> I bought minecraft a while ago and I couldn't open the game 20 minutes ago so I tried to uninstall and reinstall it onto my computer but when I tried to reinstall minecraft, the webside told me to buy the game again what do I do ?
#27 [02:22] * Mr_L3TPRO [webchat@170.150.156.30] has quit. (Client Quit)
#28 [03:08] * Sid3 [webchat@124.182.19.17] has joined #minecrafthelp
#29 [03:09] <Sid3> Gridlines between every block in the game anti aliesing is off on graphic settings, any solution?
#30 [03:10] * darwin4827 [webchat@pool-100-7-40-138.rcmdva.fios.verizon.net] has joined #minecrafthelp
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#34 [03:44] * zain [webchat@115-186-152-37.nayatel.pk] has joined #minecrafthelp
#35 [03:44] <zain> Hello
#36 [03:44] <zain> anyone here?
#37 [03:44] <zain> I need to change my email
#38 [03:45] <zain> because my account is with my mummys email
#39 [03:45] <zain> and now im with my dad i shuld change it to his
#40 [03:45] <zain> can i do this?
#41 [03:46] * zain [webchat@115-186-152-37.nayatel.pk] has quit. (Client Quit)
#42 [04:19] * invisiblerobbie [webchat@164.sub-174-238-132.myvzw.com] has joined #minecrafthelp
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#44 [04:33] * William [webchat@cpc78021-stav21-2-0-cust239.17-3.cable.virginm.net] has joined #minecrafthelp
#45 [04:34] <William> Hi I have minecraft java on windows 10 pro and when I load up the infinite snapshot AND the latest release it freezes and crashes
#46 [04:34] <William> One at a time not at the same time
#47 [04:39] <William> I have restarted my pc multiple times and I have reinstalled Minecraft Launcher on it but it still is not working
#48 [04:53] * William [webchat@cpc78021-stav21-2-0-cust239.17-3.cable.virginm.net] has joined #minecrafthelp
#49 [04:54] <William> My minecraft crashes at 90% i am on windows 10 pro using the latest release
#50 [04:54] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#51 [05:01] <William> I get this on the game output Process crashed with exit code -805306369
#52 [05:12] * MToerpe [webchat@5401C718.dsl.pool.telekom.hu] has joined #minecrafthelp
#53 [05:13] <MToerpe> Hello, I would like to play with Minecraft Demo, before I decide to buy it or not, but for some reason I cannot login. I don't get any errors, messages
#54 [05:14] * MToerpe [webchat@5401C718.dsl.pool.telekom.hu] has quit. (Client Quit)
#55 [05:23] * KINGBUFFAS [webchat@194.182.143.10] has joined #minecrafthelp
#56 [05:24] * Mysh [webchat@93-80-39-73.broadband.corbina.ru] has joined #minecrafthelp
#57 [05:24] <KINGBUFFAS> hello, is it possible to connect Minecraft 1.15.2 and optifine with the same mods as you can use in forge?
#58 [05:24] <Mysh> Minecraft JE 1.15.2 constantly crashing under OSX 10.10.5
#59 [05:25] <William> KINGBUFFAS that's coming soon and it will be on the optifine page
#60 [05:26] <KINGBUFFAS> thanx William, so it is not possible at now?
#61 [05:26] <William> Not at the moment I dont think
#62 [05:26] <KINGBUFFAS> super thanks
#63 [05:26] * Stephen [webchat@cpe-66-91-180-241.hawaii.res.rr.com] has joined #minecrafthelp
#64 [05:26] <Stephen> Hi
#65 [05:27] <Stephen> can you guys help me with exit code 805306369
#66 [05:27] <William> I have that as well
#67 [05:27] <Stephen> william my guy
#68 [05:27] <William> My Minecraft crashes at around 90%
#69 [05:27] <Stephen> we are in the same boat brother
#70 [05:27] <Stephen> bro same
#71 [05:27] <William> yes
#72 [05:28] <Stephen> ive had this issue for like a year or two now
#73 [05:28] <Stephen> i jus wanna build
#74 [05:28] <William> rip
#75 [05:28] <William> It worked for me earlier but now its completely broken
#76 [05:30] <Stephen> i miss the old launcher
#77 [05:30] <Stephen> i didnt have problems with that bad boy
#78 [05:31] * Mysh [webchat@93-80-39-73.broadband.corbina.ru] has quit. (Quit: webchat.esper.net)
#79 [05:33] <Greymagic27> ??> Stephen av/adwcleaner
#80 [05:33] <Mightyena> Stephen: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#81 [05:33] <Mightyena> Stephen: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#82 [05:33] <Greymagic27> William, follow those steps as well
#83 [05:34] <William> ok
#84 [05:37] * KINGBUFFAS [webchat@194.182.143.10] has quit. (Quit: webchat.esper.net)
#85 [05:38] * William [webchat@cpc78021-stav21-2-0-cust239.17-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#86 [05:43] <Stephen> hey greymagic
#87 [05:43] <Stephen> im talking to u in the discord
#88 [05:43] <Stephen> lets stay there
#89 [05:44] <Greymagic27> Haha. Sounds good
#90 [07:01] * KINGBUFFAS [webchat@194.182.143.10] has joined #minecrafthelp
#91 [07:01] <KINGBUFFAS> is there an option to download an extra program like antifine which can also run with mods? Thanks in advance.
#92 [07:18] * Artzet [webchat@85-131-22-171.bb.dnainternet.fi] has joined #minecrafthelp
#93 [07:18] <Artzet> Hello
#94 [07:19] <Artzet> I have this techical error, where I can't join minecraft realms
#95 [07:19] <Artzet> Just this pops-up :Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host.
#96 [07:21] <Artzet> This has been happening since 1.14 and today its so broken that i cant play
#97 [07:37] * KINGBUFFAS [webchat@194.182.143.10] has joined #minecrafthelp
#98 [07:41] * wind [webchat@bzq-109-66-122-187.red.bezeqint.net] has joined #minecrafthelp
#99 [07:41] <wind> hello
#100 [07:42] <wind> so i cant connect to my minecraft account please help
#101 [07:43] <wind> hello??
#102 [07:43] * wind [webchat@bzq-109-66-122-187.red.bezeqint.net] has quit. (Client Quit)
#103 [07:45] <KINGBUFFAS> is there an option to download an extra program like antifine which can also run with mods? Thanks in advance.
#104 [08:03] * Galaxy_2Alex_ [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has joined #minecrafthelp
#105 [08:38] * Sterling [webchat@stein-spam1.steinhospice.org] has joined #minecrafthelp
#106 [08:49] * matiasteira10 [webchat@181.167.148.170] has joined #minecrafthelp
#107 [08:51] <Sterling> Hi there, I'm currently trying to allocate more RAM to my installations but for some reason when I edit the code for it in the installations options it saves perfectly fine but when the game is actually launched it doesn't go through. I've uninstalled the client and update to the most recent version of java and it still won't take when launching.
#108 [08:52] <matiasteira10> Hello, Im having trouble to migrate my old minecraft account to the new website. I forgot the password of my old email and when I tried to restablish it, an error popped up. When I tried to migrate the account a message came out saying the account had already been migrated, but I could never do it succesfully. Im afraid of my account having got hac
#109 [08:52] <matiasteira10> ked. My username was matiasteira10 and my mail matichampion@hotmail.com
#110 [08:56] * Sterling [webchat@stein-spam1.steinhospice.org] has quit. (Quit: webchat.esper.net)
#111 [09:11] * KINGBUFFAS [webchat@194.182.143.10] has quit. (Quit: webchat.esper.net)
#112 [09:24] * Sal [webchat@90.221.153.95] has joined #minecrafthelp
#113 [09:25] <Sal> Hello! I have an account (I think) issue, which I know can't be solved here, but you might be able to point me in the right direction
#114 [09:25] <Sal> I bought minecraft ages ago, and so can get a free copy of Win 10 version
#115 [09:26] <Sal> However, when I go to redeem, it says the code has already been redeemed
#116 [09:26] <Sal> its not in my order history
#117 [09:26] <Sal> I'm pretty sure I dont have another microsoft account
#118 [09:27] <Sal> Not sure what my best next step is to recover my code. Fairly sure I haven't had my account hacked for someone else to redeem it.
#119 [09:29] <Sal> I saw that there was an error with this, and a fix went in today, but just tried it again and its still not working
#120 [09:43] * Cody [webchat@rrcs-172-254-187-7.nyc.biz.rr.com] has joined #minecrafthelp
#121 [09:43] * Cody is now known as Guest51979
#122 [09:44] <Guest51979> I already have an account via my PC. That is my primary account. I was wondering if i could use that account to play on a nintendo switch
#123 [09:47] * matiasteira10 [webchat@181.167.148.170] has quit. (Quit: webchat.esper.net)
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#125 [09:51] * matiasteira10 [webchat@181.167.148.170] has quit. (Client Quit)
#126 [11:00] * needhelp [webchat@lfbn-idf1-1-1791-194.w90-91.abo.wanadoo.fr] has joined #minecrafthelp
#127 [11:01] <needhelp> Is there anyway for me to play on Mac with an xbox one controller?
#128 [11:01] * needhelp [webchat@lfbn-idf1-1-1791-194.w90-91.abo.wanadoo.fr] has quit. (Client Quit)
#129 [11:05] * keremciftci [webchat@24.133.125.81] has joined #minecrafthelp
#130 [11:15] * bilgekagansahman [webchat@94.55.173.247] has joined #minecrafthelp
#131 [11:17] <bilgekagansahman> about your payment system error, my money has been withdrawn from my bank account twice by your payment system
#132 [11:17] <bilgekagansahman> i request refund my money
#133 [11:17] <bilgekagansahman> what can i do?
#134 [11:18] <Greymagic27> lease try logging in to account.mojang.com. From there, you will see a message about your account that you can follow to create your profile. Once the profile is created, you will be able to download the game and start playing!
#135 [11:18] <Greymagic27> Please*
#136 [11:18] <Greymagic27> See if that helps at all
#137 [11:20] <bilgekagansahman> the profile has not been created because your payment system did not accept my payment, but my money has been withdrawn twice
#138 [11:20] <bilgekagansahman> so i dont have any account and i lost my money twice
#139 [11:20] <Greymagic27> ??> bilgekagansahman account/send-email
#140 [11:20] <Mightyena> bilgekagansahman: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#141 [11:21] <bilgekagansahman> i have sent it with payment documents but i have not get a response yet
#142 [11:22] <Greymagic27> When did you email them?
#143 [11:23] <bilgekagansahman> 27 february 2020
#144 [11:24] <bilgekagansahman> 289682 is request code
#145 [11:24] <Greymagic27> Continue to wait for a reply. Currently they have a 1-2 month backlog, however it may be longer due to the current pandemic
#146 [11:26] <bilgekagansahman> they have written in the help document
#147 [11:26] <bilgekagansahman> refund can be done in 15 days
#148 [11:26] <Greymagic27> They'll go off the original date you sent your email I expect
#149 [11:26] <bilgekagansahman> i hope so
#150 [11:27] <bilgekagansahman> thank you for your response and effort
#151 [11:27] <Greymagic27> No problem! Enjoy the rest of your dat
#152 [11:27] <Greymagic27> day*
#153 [11:27] <bilgekagansahman> have a nice day and night, take care of you, God bless you...
#154 [11:32] * Rolia_P [webchat@c-65-34-153-108.hsd1.fl.comcast.net] has joined #minecrafthelp
#155 [11:33] <Rolia_P> Hi , I did an refund request through your portal because game was purchased without my permission .
#156 [11:34] <Rolia_P> I did not received a respond yet
#157 [11:38] <Rolia_P> Hello
#158 [11:42] <Greymagic27> Rolia_P Hey. Have you contacted mojang yet?
#159 [11:48] <Rolia_P> Yes , I submitted the request online
#160 [11:49] <Rolia_P> ther e is refund phone number ?
#161 [11:49] <Greymagic27> No, there's only the email form.
#162 [11:49] <Rolia_P> can you provide me the email or the link to re-submit again
#163 [11:51] <Greymagic27> You don't need to send more than one email
#164 [11:52] <Rolia_P> Ok , Thanks for your help .I already did it .
#165 [11:52] <Rolia_P> Have a nice day
#166 [11:52] <Rolia_P> bye
#167 [11:52] <Greymagic27> you as well.
#168 [12:13] * Ewa [webchat@5.172.235.205] has joined #minecrafthelp
#169 [12:14] <Ewa> i dont have anymore access to old e-mail account, also i dont remeber my account login and password to minecraft last account. I have transaction id and receipt as a proof of purchase. What to do?
#170 [12:15] * Ewa [webchat@5.172.235.205] has quit. (Client Quit)
#171 [12:36] * Oz [webchat@185.78.10.12] has joined #minecrafthelp
#172 [12:41] * Zunubi [webchat@217.216.234.205.dyn.user.ono.com] has joined #minecrafthelp
#173 [12:41] <Zunubi> hola! hablais español?
#174 [12:43] <Zunubi> I try to start my game but when the principal page opens up (where I choose if I want to play alone or multiplayer) it won't let me click anywhere
#175 [12:43] <Zunubi> It's not a frozen screen because the background landscape images still move
#176 [12:43] <Zunubi> But it won't let me click none of the buttons
#177 [12:52] * Atekna [webchat@94.106.138.238] has joined #minecrafthelp
#178 [12:52] * Dusa [webchat@108-71-1-45.lightspeed.lsvlky.sbcglobal.net] has joined #minecrafthelp
#179 [12:53] * lee9 [webchat@202.165.32.10] has joined #minecrafthelp
#180 [12:53] <lee9> hello
#181 [12:53] <Dusa> I need real big help with loop back connections for minecraft
#182 [12:53] <Atekna> Hello, I have an account migration issue. I bought Minecraft about 8 years ago. Since then, I admit that I no longer played there. I would like to replay but unfortunately the migration of my account does not work
#183 [12:54] <lee9> I'm having a problem with logging in with the Microsoft account, I bought my Minecraft a few hours ago but the login doesnt work
#184 [12:54] * Atekna [webchat@94.106.138.238] has quit. (Client Quit)
#185 [12:54] <Zunubi> I try to start my game but when the principal page opens up (where I choose if I want to play alone or multiplayer) it won't let me click anywhere
#186 [12:54] <Zunubi> It's not a frozen screen because the background landscape images still move. But it won't let me click none of the buttons
#187 [12:56] * JJJ [webchat@h24-49-161-76.almgnm.broadband.dynamic.tds.net] has joined #minecrafthelp
#188 [12:56] <Dusa> Is there not anybody on that can help users ?
#189 [12:58] <JJJ> thats what i would like to know. maybe they are at home cuz of the covid 19...
#190 [12:59] <Zunubi> how can I contact someone for help? :(
#191 [12:59] <Dusa> That’s no good I just bought Minecraft yesterday and I get all the way to the game but when I try to load a world my game crashes and says there’s a problem with loop back connection
#192 [12:59] <Zunubi> If they're not here...
#193 [13:00] <Dusa> I would’ve thought Atleast one person would be on that could help because this bus where I’m directed to for help
#194 [13:01] * lee9 [webchat@202.165.32.10] has quit. (Quit: webchat.esper.net)
#195 [13:02] * Rexie [webchat@173.232.241.4] has joined #minecrafthelp
#196 [13:03] <Rexie> hello, i was wondering if you could give me an estimate of how long the support team will take to reply to my email? i sent it about a month ago now and im concerned, my account was hacked and im worried about what they plan to do with it
#197 [13:06] <GreyVulpine> We have no estimate for you here.
#198 [13:09] <Zunubi> can you please answer my doubt? :(
#199 [13:09] <Zunubi> I try to start my game but when the principal page opens up (where I choose if I want to play alone or multiplayer) it won't let me click anywhere
#200 [13:09] <Zunubi> It's not a frozen screen because the background landscape images still move But it won't let me click none of the buttons
#201 [13:16] * JJJ [webchat@h24-49-161-76.almgnm.broadband.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#202 [13:17] * Sal [webchat@90.221.153.95] has quit. (Quit: webchat.esper.net)
#203 [13:22] <Rexie> ^ try uninstalling and reinstalling
#204 [13:22] <Zunubi> Already tried
#205 [13:22] <Rexie> that's odd
#206 [13:22] <Rexie> u signed in to your account?
#207 [13:23] <Zunubi> yep
#208 [13:23] * Roundboi [webchat@c-73-229-125-50.hsd1.co.comcast.net] has joined #minecrafthelp
#209 [13:23] <Zunubi> :( idk what to do
#210 [13:23] <Zunubi> it was working two days ago
#211 [13:23] <Rexie> that's a really odd problem
#212 [13:23] <Rexie> have you shut down your pc?
#213 [13:23] * PMcB [webchat@67.6.149.43] has joined #minecrafthelp
#214 [13:23] <Zunubi> yep, like 10 times
#215 [13:23] <Zunubi> not even exagerating
#216 [13:23] <Zunubi> :((
#217 [13:24] <Rexie> this may not do anything, but close out of the launcher and then open task manager
#218 [13:24] <Rexie> look for any instance of minecraft running and force stop it
#219 [13:24] <Zunubi> I've already done that
#220 [13:24] <Zunubi> It wasn't running
#221 [13:25] <Rexie> thats so weird what the heck
#222 [13:25] <Zunubi> I know lol
#223 [13:25] <Rexie> is the mouse showing up?
#224 [13:25] <Zunubi> and when I was trying to open task manager with minecraft open in full screen
#225 [13:25] <Zunubi> it wouldn't even let me open the tmanager
#226 [13:25] <Zunubi> yep
#227 [13:25] <PMcB> hi quick question, I am playing on bedrock/xbox and generated my world without using the "experimental features" thinking the nether update was released. I turned on experimental features in the menu and was wondering if I would see the new nether features since I have not yet generated it in the world?
#228 [13:27] <Roundboi> Hey i bought minecraft recently and i cannot log in, i have tried on multiple devices and it works just fine but on this one when i try to log in it says invalid email or pass word. I was able to log onto a account before i bought this one but all of a sudden it just doesnt work, i have changed my password 3 times and typed it in carefully, i delet
#229 [13:27] <Roundboi> ed minecraft and downloaded it again but still it didnt work.
#230 [13:28] <PMcB> basically, if i turn on experimental features or the snapshot or whatever in a world that was generated without them on, will i see the new additions to the nether since I have not been to the nether yet?
#231 [13:31] * Nikke [webchat@geq7.kyla.fi] has joined #minecrafthelp
#232 [13:32] * SlashError [webchat@host-181-198-198-153.netlife.ec] has joined #minecrafthelp
#233 [13:32] <SlashError> Hello
#234 [13:32] <SlashError> I dont remember my mail
#235 [13:33] * Nikke [webchat@geq7.kyla.fi] has quit. (Client Quit)
#236 [13:34] <Rexie> they cant help with that here ^
#237 [13:35] * James [webchat@c-73-254-68-113.hsd1.wa.comcast.net] has joined #minecrafthelp
#238 [13:36] <James> My min craft keeps crashing every time i try to open it.
#239 [13:37] <James> *Minecraft
#240 [13:37] <SlashError> With my email?
#241 [13:39] * Zunubi [webchat@217.216.234.205.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#242 [13:39] <Rexie> this is just a forum for volunteers with no access to MC support services to help others. the rules before you entered the chat said no one here can help with anything account related lol
#243 [13:39] * The_Shadow [webchat@host86-173-126-154.range86-173.btcentralplus.com] has joined #minecrafthelp
#244 [13:40] <The_Shadow> why, when i join a server, does my screen say . ''Not authenticated with Minecraft.net.''?
#245 [13:41] <James> my programs just the not working.
#246 [13:42] <The_Shadow> i have already bought minecraft, i do not need to buy it again.
#247 [13:42] <The_Shadow> so why does it say it?
#248 [13:42] <PMcB> are my messages appearing?
#249 [13:44] <The_Shadow> also, it says (when i join hypixel), '' Failed to authenticate your connection.''
#250 [13:47] * Rexie [webchat@173.232.241.4] has quit. (Quit: webchat.esper.net)
#251 [13:47] * Roundboi [webchat@c-73-229-125-50.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#252 [13:48] * The_Shadow [webchat@host86-173-126-154.range86-173.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#253 [13:52] <SlashError> Just close your game and log back in
#254 [13:53] * PMcB [webchat@67.6.149.43] has quit. (Quit: webchat.esper.net)
#255 [13:53] * SlashError [webchat@host-181-198-198-153.netlife.ec] has quit. (Quit: webchat.esper.net)
#256 [14:19] * Armadillo [webchat@cpc72391-sotn14-2-0-cust86.15-1.cable.virginm.net] has joined #minecrafthelp
#257 [14:20] <Armadillo> Hello?
#258 [14:31] * Endermanice10 [webchat@186.228.137.26] has joined #minecrafthelp
#259 [14:31] <Endermanice10> helo
#260 [14:31] <Endermanice10> I speak portuguese
#261 [14:33] <Endermanice10> Não tenho mais acesso ao e-mail da minha conta minecraft e preciso migrar ela para uma conta mojang
#262 [14:36] <Endermanice10> helloooo
#263 [14:39] <Endermanice10> I can't log in
#264 [14:44] <Endermanice10> hellooo
#265 [14:44] <Endermanice10> .
#266 [14:44] <Endermanice10> ...
#267 [14:47] * chrisgriffin34 [webchat@ool-18b94bfb.dyn.optonline.net] has joined #minecrafthelp
#268 [14:48] <chrisgriffin34> my minecraft is loading on mojang screen i already reinstalled java what do i do
#269 [14:56] * luke0117 [webchat@177.236.44.142] has joined #minecrafthelp
#270 [15:01] <luke0117> How can I fix java binary not responfding? It stops responding when I try to create or enter a world or server
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#272 [15:17] * chrisgriffin34 [webchat@ool-18b94bfb.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#273 [15:24] * Elena [webchat@c-68-36-20-54.hsd1.mi.comcast.net] has joined #minecrafthelp
#274 [15:25] <Elena> It seems like my realm was hacked there is a player that i did not invite and the 2 i invited cant connect anymore. is there anything i can do? I already changed my password.
#275 [15:27] * machakio [webchat@bl12-236-228.dsl.telepac.pt] has joined #minecrafthelp
#276 [15:27] <machakio> Hi
#277 [15:27] <machakio> Just bought minecraft to play with my brother but when I create a LAN server it won't show up on his server list... and when he creates it, it does show up on mine but after 30 seconds trying to connect I just get the message "connection timed out". What gives?
#278 [15:28] <machakio> Already tried turning both firewalls off.
#279 [15:29] * zoe [webchat@pool-72-88-84-192.bflony.fios.verizon.net] has joined #minecrafthelp
#280 [15:30] <zoe> I bought Minecraft a couple of months ago. It worked up until recently. Now its telling me that I need to buy the full version. Im unsure of what to do?
#281 [15:34] * Elena [webchat@c-68-36-20-54.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#282 [15:45] * Armadillo [webchat@cpc72391-sotn14-2-0-cust86.15-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#285 [15:55] * mattiataotao [webchat@net-93-144-139-127.cust.dsl.teletu.it] has joined #minecrafthelp
#286 [15:55] <Maddi> I just downloaded Minecraft java edition on my mac and when i hit the play button, i get "error game crashed"
#287 [15:56] <mattiataotao> i have error account 9
#288 [15:57] <mattiataotao> in minecraft for iOS mobile
#289 [16:07] * BioGecko [webchat@207.155.193.200.ptr.us.xo.net] has joined #minecrafthelp
#290 [16:09] * mattiataotao [webchat@net-93-144-139-127.cust.dsl.teletu.it] has quit. (Quit: webchat.esper.net)
#291 [16:12] <BioGecko> I am having issues while connecting/playing on my friends vanilla server hosted on his PC. All my other friends (5 of them) are having no issues. When I try to connect, it loads the game, lets me see the world for about 20 seconds without letting me interact with anything. It then throws the Internal Exception: java.ioException: An existing conne
#292 [16:12] <BioGecko> ction was forcibly closed by the remote host error. Ive tried reinstalling MC, having my friend restart the server, reinstalling java, disabling my firewall, and restarting my PC and router multiple times. In the server list it shows that I hav good ping <120ms. Is there anything I can do?
#293 [16:14] * Nerys [webchat@pool-100-38-108-243.nycmny.fios.verizon.net] has joined #minecrafthelp
#294 [16:14] <Nerys> hello
#295 [16:15] <BioGecko> Hey
#296 [16:15] <zoe> hi
#297 [16:15] <Nerys> Do you know why I am not getting an email for my account pass reset
#298 [16:16] * Billy [webchat@64-52-134-230.championbroadband.com] has joined #minecrafthelp
#299 [16:16] * Nerys [webchat@pool-100-38-108-243.nycmny.fios.verizon.net] has quit. (Client Quit)
#300 [16:16] <Billy> I am not able to connect to my account.
#301 [16:16] <zoe> not sure. maybe try logging out and then logging back into your email
#302 [16:16] <Billy> I have.
#303 [16:16] <Billy> I have also changed my password too.
#304 [16:17] <Billy> When I click "Sign in with a Microsoft account" on my PS4 it loads for about a second then say "Failed to Login: We tried to sign you in to your Microsoft account, but something went wrong."
#305 [16:18] <zoe> that weird. microsoft works with xbox so that is probably a part of it
#306 [16:19] <Billy> But PS4 is now allowed to play online.
#307 [16:19] <Billy> I was playing with a friend just the other night, but when He and I tried to play again, it failed to log me in.
#308 [16:22] <BioGecko> Is everything all right with your internet connection?
#309 [16:22] <Billy> It is.
#310 [16:22] <Billy> I can play other games online.
#311 [16:23] <BioGecko> and zoe there is a link on the top of the chat box for account issues
#312 [16:24] <BioGecko> I don't know what to tell you Billy other than try restarting your PS4 and router by unplugging them for 30 seconds. Then make certain you credentials are correct
#313 [16:25] <Billy> Ahh man. I have done that multiple times already. And I reset my password too. :(
#314 [16:27] <BioGecko> I'm not that familiar with PS4 anything, so I'm not exactly the one to ask. I'm waiting for someone to help me. Tech support issues suck :(
#315 [16:28] <Billy> Don't they? Microsoft can't help either because it's PS4 related.
#316 [16:30] * zoe [webchat@pool-72-88-84-192.bflony.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#317 [16:32] * inceyn [webchat@173-28-199-105.client.mchsi.com] has joined #minecrafthelp
#318 [16:35] * Tim [webchat@47.198.5.3] has joined #minecrafthelp
#319 [16:36] * Maddi [webchat@70-241-243-95.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#320 [16:36] <Tim> Hello, I need help with connecting to a LAN server within the same network. I have tried restarting my router and closing firewalls.
#321 [16:37] <machakio> same as Tim for the past 2 hours
#322 [16:38] <BioGecko> What error is it giving?
#323 [16:38] <Tim> io.netty.channel.abstractchannel$annotatedconnectexception connection refused. im on a mac
#324 [16:39] * Dusa [webchat@208.54.40.217] has joined #minecrafthelp
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#326 [16:42] <BioGecko> Does the person hosting the LAN server have their firewall down or have minecraft allowed through it?
#327 [16:43] <Tim> I have checked both computers. Both have the firewall down and have minecraft allowed.
#328 [16:45] <BioGecko> Hm, I don't know what to tell you. I'm here with my own question
#329 [16:46] <Tim> is there a number or something?
#330 [16:46] <Tim> like can I call instead of being stuck in a chat
#331 [16:47] <inceyn> I'm unable to get Minecraft java edition to run above a crawl. Even the menu options and moving the window is slow. I have a desktop with an i7, 3.20 Ghz, 12 gb memory, GeForce GTX 1050 ti, Windows 10. Have tried updating and uninstalling/reinstalling Java, uninstalling and reinstalling minecraft, clearing java cache, updating video drivers, disabl
#332 [16:47] <inceyn> ing firewall, and a number of other posted 'fixes,' but no luck.
#333 [16:52] * Troodles [webchat@i577B604B.versanet.de] has joined #minecrafthelp
#334 [16:53] <Troodles> I am having a Problem connecting to a server hosted by Nitrado from a friend and after like 10 seconds i get kicked because of remote host problems. I am using the 20w15a version and on other versions on other servers i dont have this problem. how do i fix this?
#335 [16:56] <BioGecko> Hey another Forcibly removed by remote host error guy
#336 [16:56] <BioGecko> im in the same stupid boat
#337 [16:56] <Troodles> nice haha
#338 [16:57] <Troodles> tried many things nothing is working
#339 [16:57] <BioGecko> Are you using a mobile hotspot/Router that works off of Cell signal?
#340 [16:58] <Troodles> i dont know xD
#341 [16:58] <Troodles> my router is a FritzBox router i am from germany haha
#342 [16:58] <Troodles> and i dont know many things about stuff like router things and so on haha
#343 [16:59] <BioGecko> Nice, well im getting this error every time so im starting to think its because my wifi works off of the cell signal
#344 [16:59] <Troodles> but why do i only have this problem with 1 server?
#345 [16:59] <Troodles> my friends dont have this problem
#346 [17:01] <BioGecko> you mean the error only comes up when trying to join one server, but you can play others no problem?
#347 [17:01] * basileus [webchat@46.red-176-83-34.dynamicip.rima-tde.net] has joined #minecrafthelp
#348 [17:02] <BioGecko> I looked up FritzBox and it looks like it runs off of DSL or similar. So you should be good in that department. At least from what I know, which is not much
#349 [17:02] * wojtasekwta [webchat@agol213.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#350 [17:02] * luke0117 [webchat@177.236.44.142] has quit. (Quit: webchat.esper.net)
#351 [17:02] <basileus> i have a problem when i change the user name
#352 [17:02] <Troodles> Yeah i have this problem with this 20w15 version
#353 [17:02] * wojtasekwta [webchat@agol213.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#354 [17:03] <Troodles> but not with the 1.15.2 version
#355 [17:03] <BioGecko> Ohh wait you're using a snapshot
#356 [17:03] <Troodles> idk what that is xD
#357 [17:04] <BioGecko> Those can be extremely buggy because its not a full release, so they can fix bugs and stuff
#358 [17:04] <basileus> when i try to join a server it say can't verificate the user name
#359 [17:05] <BioGecko> Basileus have you tried logging out of the launcher then logging back in?
#360 [17:05] <Troodles> but why does it only work for my friends but not for me
#361 [17:05] <Troodles> i have to say i bought the game like 1 hour ago
#362 [17:05] <Troodles> played it like 6 years ago but forgot my account infos xD
#363 [17:06] <BioGecko> That's the million dollar quesion, One I'm trying to answer myself but in a different context
#364 [17:06] <BioGecko> are you running Windows?
#365 [17:06] <Troodles> yeah windows 10
#366 [17:07] <Troodles> my internet and my pc arent trash so idk
#367 [17:07] <BioGecko> Hit the windows button and R at the same time and type in %appdata% and it'll open the AppData > Roaming folder
#368 [17:07] <basileus> ok, thank
#369 [17:08] <BioGecko> in the folder there is a .minecraft folder
#370 [17:08] <Troodles> yup
#371 [17:08] <BioGecko> No problem Basileus, Did it work?
#372 [17:08] <Troodles> clicked on it
#373 [17:08] <basileus> Yes
#374 [17:08] <Troodles> i see assets, bin, library and so on
#375 [17:09] <BioGecko> open the versions folder and delete the 20w15 folder. then redownload it from the launcher
#376 [17:09] <basileus> only need to close acount
#377 [17:10] <BioGecko> this will give you a fresh installation of the snapshot and hopefully fix your problem, if you're lucky
#378 [17:10] <basileus> and log in again with the new nick name
#379 [17:10] <Troodles> nope didnt work xD
#380 [17:11] <BioGecko> Dang, that's about the extent of my knowledge :P hopefully a mod will log on soon and help us both
#381 [17:11] <machakio> literally no one replies apart from other people with questions themselves - no idea why they create this chat if no one is ever around to even help lmao
#382 [17:11] * machakio [webchat@bl12-236-228.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#383 [17:12] <Troodles> well Bio is trying his best to help me haha but it doesnt work :(
#384 [17:12] <BioGecko> lol yeah
#385 [17:13] <Troodles> anything else i can try?
#386 [17:13] <BioGecko> nothing that i can think of
#387 [17:14] <Troodles> damn hmm ok but still thanks for trying bro hope we can fix our problems xD
#388 [17:14] <BioGecko> Alright, I think i'm going to give up. Its been nice talking to you
#389 [17:14] * BioGecko [webchat@207.155.193.200.ptr.us.xo.net] has quit. (Quit: webchat.esper.net)
#390 [17:17] * Troodles [webchat@i577B604B.versanet.de] has quit. (Quit: webchat.esper.net)
#391 [17:21] * Sam [webchat@99-6-90-3.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#392 [17:21] <Sam> Hello. My name is Samuel and I am having problems with logging into my account
#393 [17:22] <Sam> I had bought the account from a 3rd party person and I was unable to access the account. I was wondering if you can help me. The account email is amgibson2002@gmail.com. I was unable to mirgate the account to my email and now I am stuck in the mess. I wanted to see if you can help me
#394 [17:30] * vh [webchat@75.174.254.214] has joined #minecrafthelp
#395 [17:33] <vh> Hello! I recently bought a new computer and wanted to switch my minecraft account over. I re-downloaded with no issues but when i create a world it opens for less than a second before crashing.
#396 [17:33] <vh> I have crash report ready
#397 [17:58] * troman [webchat@23-112-12-167.lightspeed.mdsnwi.sbcglobal.net] has joined #minecrafthelp
#398 [17:59] <troman> i opened the launcher but when I clicked play game I came up with an error that said go to aka.ms/mcddriver for help and I closed the tab and I tried again with the latest snapshot and the latest release and the same thing kept popping up
#399 [18:05] * Omega [webchat@c-68-83-32-113.hsd1.nj.comcast.net] has joined #minecrafthelp
#400 [18:06] * troman [webchat@23-112-12-167.lightspeed.mdsnwi.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#401 [18:06] <Omega> minecraft keeps crashing before it loads and I don't know why
#402 [18:07] * bingbongboink [webchat@dynamic-acs-24-101-180-144.zoominternet.net] has joined #minecrafthelp
#403 [18:08] <bingbongboink> I'm having trouble getting Minecraft to use my dedicated GPU. I'm using the latest drivers for my RX560x, and I've set javaw.exe to high performance in my windows settings. I've done what I'm supposed too and looked at everything, but it still says using Vega 8 Graphics in my F3 menu.
#404 [18:08] * swiff [webchat@78-67-127-125-no247.tbcn.telia.com] has joined #minecrafthelp
#405 [18:09] <swiff> I recently created a minecraft server using The Breakdown's 1.15.2 tutorial, everything worked fine until my firewall (controlled by ESET Security) blocked the server connections. I remedied the problem by allowing Java to connect to other devices. My friend can log on and play on the server but I myself cannot. The world is blank and without chunk
#406 [18:09] <swiff> s, when I enter F3 it says "Waiting for chunk". What do I do?
#407 [18:10] * Omega [webchat@c-68-83-32-113.hsd1.nj.comcast.net] has quit. (Client Quit)
#408 [18:12] * bingbongboink [webchat@dynamic-acs-24-101-180-144.zoominternet.net] has joined #minecrafthelp
#409 [18:24] * Gongle [webchat@host-87-75-81-213.dslgb.com] has joined #minecrafthelp
#410 [18:26] <Gongle> so im just meant to put my problem? okay. so i need to recover a account from roughly 1.6.1 and i only remember my email and password. NOT my username
#411 [18:26] <Gongle> any help?
#412 [18:33] <bingbongboink> you might have to migrate to a mojang account. You shouldnt need your username anymore, just your email and password.
#413 [18:34] <Gongle> to migrate it i need the username apparently
#414 [18:35] <Gongle> it requires email, username and password
#415 [18:35] * inceyn [webchat@173-28-199-105.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#416 [18:37] * novatarius [webchat@cpe-98-148-166-207.socal.res.rr.com] has joined #minecrafthelp
#417 [18:37] <novatarius> Hello my minecraft wont launch
#418 [18:38] <novatarius> the launcher shows up but when I press play it crashes and never opens
#419 [18:39] <novatarius> please help I really want to play with my friends again
#420 [18:43] * bingbongboink [webchat@dynamic-acs-24-101-180-144.zoominternet.net] has quit. (Quit: webchat.esper.net)
#421 [18:45] * Gongle [webchat@host-87-75-81-213.dslgb.com] has quit. (Quit: webchat.esper.net)
#422 [18:48] * swiff [webchat@78-67-127-125-no247.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#423 [19:04] * avery [webchat@cpe-108-185-117-6.socal.res.rr.com] has joined #minecrafthelp
#424 [19:05] <avery> i do not know my minecraft security questions and i dont have the email the account is under anymore
#425 [19:39] * Nick3 [webchat@108-217-203-79.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#426 [19:39] * Nick3 [webchat@108-217-203-79.lightspeed.brhmal.sbcglobal.net] has quit. (Client Quit)
#427 [19:54] * Shadow [webchat@c-73-100-201-105.hsd1.ma.comcast.net] has joined #minecrafthelp
#428 [19:54] <Shadow> @MojangSupport can u guys help me? I'm trying to log onto a server, and it keeps saying "Not authenticated with Minecraft.net" what do I do? (I changed my username ingame and my skin)
#429 [19:55] <Shadow> can you bring a human?
#430 [19:55] <Shadow> please?
#431 [19:55] <Shadow> I can't join to servers
#432 [19:55] <Shadow> help?
#433 [19:56] * Shadow [webchat@c-73-100-201-105.hsd1.ma.comcast.net] has quit. (Client Quit)
#434 [20:01] * isaiah_ [webchat@99-85-40-242.lightspeed.gnvlsc.sbcglobal.net] has joined #minecrafthelp
#435 [20:02] <isaiah_> been trying for days to log into my old account and after several failed attempts i thought i would just buy it . not letting me complete my transaction
#436 [20:03] * isaiah_ [webchat@99-85-40-242.lightspeed.gnvlsc.sbcglobal.net] has quit. (Client Quit)
#437 [20:14] * Aztec4 [webchat@c-73-142-186-44.hsd1.ma.comcast.net] has joined #minecrafthelp
#438 [20:15] <Aztec4> Hi i'm unable to log into my mine craft account i have my transaction ID from January 13th 2013 and I'm not receiving rest emails
#439 [20:31] <Aztec4> reset*
#440 [20:44] * vh [webchat@75.174.254.214] has quit. (Quit: webchat.esper.net)
#441 [20:44] <Aztec4> hello?
#442 [21:10] * Inyeri [webchat@ip98-169-167-190.dc.dc.cox.net] has joined #minecrafthelp
#443 [21:11] <Inyeri> Hello, I'm trying to access my minecraft account and I cannot connect
#444 [21:11] <Inyeri> I tried recovering my password with related emails and nothing has given me a password reset request
#445 [21:12] <Inyeri> My username is "Inyeri" - my account email from mojang should be "yxxicydeathxxy@aim.com"
#446 [21:13] * Inyeri [webchat@ip98-169-167-190.dc.dc.cox.net] has quit. (Client Quit)
#447 [21:20] * SeaMaster [webchat@mobile-107-77-209-149.mobile.att.net] has joined #minecrafthelp
#448 [21:21] <SeaMaster> So the launcher wouldn't let me log in for a little while, and then it finally let me log in but now anytime I try to join a server it just tells me to restart the game and the launcher.
#449 [21:49] * Galaxy_2Alex_ [~Odysseius@cpc104498-sgyl40-2-0-cust162.18-2.cable.virginm.net] has quit. (Ping timeout: 189 seconds)
#450 [21:51] * Aztec_10 [webchat@c-73-142-186-44.hsd1.ma.comcast.net] has joined #minecrafthelp
#451 [21:51] <Aztec_10> Hi im not getting password reset emails but i have my transaction key but cant log in i bought mine craft in January of 2013
#452 [21:52] * Hemerald [webchat@CPEf81d0f875d03-CMf81d0f875d00.cpe.net.cable.rogers.com] has joined #minecrafthelp
#453 [21:52] <GreyVulpine> Aztec_10 - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#454 [21:52] * Ethanh [webchat@c-98-252-100-5.hsd1.ca.comcast.net] has joined #minecrafthelp
#455 [21:52] <Hemerald> everytime i try to log in with correct information it says invalid password and email
#456 [21:52] * Hemerald [webchat@CPEf81d0f875d03-CMf81d0f875d00.cpe.net.cable.rogers.com] has quit. (Client Quit)
#457 [21:54] <Ethanh> On the latest version, the game is not launching, and two launchers show up in task manager, one with (32 bit) and one that just says minecraft launcher
#458 [21:54] <Ethanh> uh
#459 [21:55] <Ethanh> hello
#460 [21:55] <Ethanh> anyone
#461 [21:56] <Aztec_10> hi
#462 [21:56] * Aztec_10 [webchat@c-73-142-186-44.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#463 [21:56] * Aztec_10 [webchat@c-73-142-186-44.hsd1.ma.comcast.net] has joined #minecrafthelp
#464 [21:56] <Aztec_10> Hi im not getting password reset emails but i have my transaction key but cant log in i bought mine craft in January of 2013
#465 [21:57] <GreyVulpine> Aztec_10 - Send in a support ticket to Mojang's Customer Support using: https://help.minecraft.net/hc/en-us/requests/new
#466 [21:58] <Aztec_10> Hi im not getting password reset emails but i have my transaction key but cant log in i bought mine craft in January of 2013
#467 [21:59] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has quit. (Ping timeout: 190 seconds)
#468 [21:59] <GreyVulpine> Hi, please follow the instructions to send in a ticket
#469 [21:59] <Aztec_10> that didnt help
#470 [21:59] <Aztec_10> i need a live talk
#471 [21:59] <GreyVulpine> Nobody here can help you with that
#472 [21:59] <Aztec_10> dont yall work for minecraft
#473 [21:59] <GreyVulpine> Send in a ticket, wait for Mojang to respond. They're the only ones who can help you with your account
#474 [21:59] <GreyVulpine> Nobody here works for Mojang
#475 [22:00] * dips [webchat@104-53-201-197.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#476 [22:00] <Aztec_10> ok
#477 [22:00] * Aztec_10 [webchat@c-73-142-186-44.hsd1.ma.comcast.net] has quit. (Client Quit)
#478 [22:01] * Ethanh [webchat@c-98-252-100-5.hsd1.ca.comcast.net] has joined #minecrafthelp
#479 [22:01] <Ethanh> On the latest version, the game is not launching, and two launchers show up in task manager, one with (32 bit) and one that just says minecraft launcher and yes i copy pasted this
#480 [22:02] <Ethanh> what do I do
#481 [22:02] <dips> i just purchased the minecraft through microsoft but i am not sure if i bought the java edition.
#482 [22:03] <GreyVulpine> If you purchased it through microsoft's store, you got the windows 10 version, not the java version
#483 [22:03] <GreyVulpine> Ethanh - Give us a launcher log. Post it to http://paste.ubuntu.com and submit it. Then give us the URL
#484 [22:03] <dips> so i can still play on computer right?
#485 [22:05] <dips> with windows 10
#486 [22:08] <dips> can i play with my friend if she has java edition?
#487 [22:08] <dips> or i just purchased can i switch to java edition
#488 [22:17] <GreyVulpine> dips - Yes. No. And No.
#489 [22:19] <GreyVulpine> If you wanted to play with your friend on java, you would have to purchase minecraft java from minecraft.net/
#490 [22:28] <dips> how can i contact to microsoft?
#491 [22:31] * lely [webchat@c-73-4-230-48.hsd1.ct.comcast.net] has joined #minecrafthelp
#492 [22:32] <lely> how can I get a refund on the game i just got it a few minutes ago
#493 [22:33] <lely> hello
#494 [22:35] <lely> hello
#495 [22:35] <lely> anyone
#496 [22:35] <lely> ?
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#498 [22:41] * Shippin [webchat@ip72-199-180-92.sd.sd.cox.net] has joined #minecrafthelp
#499 [22:43] <Shippin> hey. Out of the blue minecraft won't get past about 90% loaded before it stops responding. I've updated java, i've updated windows, I've updated drivers and it still won't finish loading, any suggestions?
#500 [22:55] * Pants [webchat@ip72-201-2-22.ph.ph.cox.net] has joined #minecrafthelp
#501 [22:56] <Pants> For some reason when I try to log into my account on this PC specifically it doesn't work. On the website and the game itself and I don't understand why. It worked just fine when I logged in on the mobile device and when I logged in on another PC it also worked just fine.
#502 [23:03] * heathbarsmith [webchat@99-114-197-130.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#503 [23:03] <heathbarsmith> hi im trying to download minecraft on my linux
#504 [23:03] <heathbarsmith> or for linux software
#505 [23:04] <heathbarsmith> the download button is not visible
#506 [23:05] <heathbarsmith> it basically makes me choose alternative downloads so i clicked the one for ubuntu and downloaded that software but its not opening any kind of launch
#507 [23:08] <heathbarsmith> ive already purchased minecraft. underneth where it says go here and buy it quick it says
#508 [23:08] <heathbarsmith> -----> see options
#509 [23:08] <heathbarsmith> and then under that it says "can't get the above download to work? try an alternative download."
#510 [23:09] <heathbarsmith> so im assuming there suppsed to be a big button that says download?
#511 [23:10] <GreyVulpine> At https://www.minecraft.net/en-us/download ?
#512 [23:10] <GreyVulpine> Yes
#513 [23:10] <GreyVulpine> https://launcher.mojang.com/download/MinecraftInstaller.msi
#514 [23:11] * ArchAngelAvacyn1 [webchat@63.79.132.218] has joined #minecrafthelp
#515 [23:12] <ArchAngelAvacyn1> I logged into my account that I had bought minecraft on, after resetting my pc and now it's sayind I didn't buy it? is there something you guys can help me with
#516 [23:14] * denny [webchat@98.244.198.244] has joined #minecrafthelp
#517 [23:14] <denny> I dont know my minecraft email
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#519 [23:17] * Pants [webchat@ip72-201-2-22.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#520 [23:19] <ArchAngelAvacyn1> hello? can I get some help
#521 [23:21] <heathbarsmith> when i downloaded the launcher it says it has run into a serious problem and needs to close
#522 [23:21] <heathbarsmith> and it just says sorry for the inconvenience
#523 [23:24] <heathbarsmith> this is a volunteer run chat i dont think they will be able to help you with forgetting your email.
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#525 [23:41] * heathbarsmith [webchat@99-114-197-130.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#526 [23:41] <heathbarsmith> hi i cant download mine craft
#527 [23:41] <heathbarsmith> i have linux ubuntu. nothing is working
#528 [23:43] <heathbarsmith> someone sent 2 links earlier. one to the download page that is not loading properly because there is no download button only "other options" and another to a launcher download which i downloaded and it says it has to close because its run into a "serious" problem but doesnt give me any direction on fixing the problem
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#530 [23:53] * stampy2020 [webchat@192.119.160.56] has joined #minecrafthelp
#531 [23:54] <stampy2020> I made a purchase to minecraft download just now but want a refund
#532 [23:59] <stampy2020> how to I get my refund back for my minecraft download