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#3 [00:33] <nogzi> I cant run Minecraft Java Edition Anymore
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#18 [05:36] <YeetInfection> minecraft won't let me log in for some reason, i'm positive i've done everything, and no result. i've reset my password and even used a different account. and i tried using a different computer and it worked, but it won't let me buy the game either.
#19 [05:37] <YeetInfection> i can't even buy minecraft!
#20 [05:39] * Evan [webchat@ip174-73-186-43.ph.ph.cox.net] has joined #minecrafthelp
#21 [05:39] <Evan> Can I refund minecraft?
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#24 [05:42] <Harvey> I can't login or buy minecraft!
#25 [05:42] <Harvey> It's not working
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#27 [05:58] <Harvey> hello?
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#30 [06:31] * Eragon [webchat@iskon3697.duo.carnet.hr] has joined #minecrafthelp
#31 [06:33] <Eragon> When I enter all of my login details and try pressing the LOG IN button it doesn't work, it only greys out when i hover over it but when i click on it it doesn't do anything.
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#35 [07:35] <Sora21> Hey anyone here to help me?
#36 [07:36] <CubeTheThird> with what?
#37 [07:36] <Sora21> I recently installed minecraft on my new computer
#38 [07:36] <Sora21> this is the error i get when downloading 1.15.2
#39 [07:36] <Sora21> Ps. i tried different versions as well but same error
#40 [07:38] <CubeTheThird> what error?
#41 [07:39] <Sora21> Failed to download file.
#42 [07:39] <Sora21> Name: patchy-1.1.jar
#43 [07:39] <Sora21> URL: https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar
#44 [07:39] <Sora21> Error details: Failed to connect to libraries.minecraft.net port 443: Timed out
#45 [07:39] <Sora21> Filename on disk: patchy-1.1.jar
#46 [07:39] <Sora21> Path:
#47 [07:39] <Sora21> C:\Users\XPRO\AppData\Roaming\.minecraft\libraries\com\mojang\patchy\1.1\patchy-1.1.jar
#48 [07:39] <Sora21> Exists: Nonexistent
#49 [07:39] <Sora21> this is the error i get
#50 [07:40] <Sora21> sorry for the spam
#51 [07:40] <CubeTheThird> Sora21, what happens wh en you open this URL in your browser: https://libraries.minecraft.net/com/mojang/patchy/1.1/patchy-1.1.jar
#52 [07:41] <Sora21> It says site cant be reached
#53 [07:41] <CubeTheThird> Sora21, are you using a VPN/Proxy?
#54 [07:41] <Sora21> nope
#55 [07:42] <CubeTheThird> Sora21, ok. We can try changing your DNS server, but it sounds like the download may be blocked or unavailable in your region
#56 [07:42] <Sora21> i am using adblocker and avast internet security does that have to do with anything?
#57 [07:42] <CubeTheThird> ??> Sora21 net/dns/public
#58 [07:42] <Mightyena> Sora21: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#59 [07:42] <Mightyena> Sora21: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#60 [07:42] <Sora21> it used to work fine before
#61 [07:43] <CubeTheThird> Sora21, this is a known issue, though we've only seen it happen in Russia so far: https://bugs.mojang.com/browse/MCL-12993
#62 [07:43] <Sora21> I see yes as i mentioned before it used to work fine before but idk why it gives me this error now
#63 [07:46] <Sora21> ok so as Mightyena suggested i changed my IPv4 to google public DNS
#64 [07:46] <Sora21> its giving me some progress now!
#65 [07:51] <Sora21> ok its downloading now! thank you :D
#66 [07:51] <CubeTheThird> awesome!
#67 [07:52] <Sora21> just had to use Public DNS
#68 [07:52] <Sora21> take care byee
#69 [07:52] <Sora21> take care byee
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#73 [08:11] <Zashery> so i cannot login to my account and my email got hacked what should i do?
#74 [08:12] <CubeTheThird> contact Mojang support
#75 [08:12] <CubeTheThird> ??> Zashery mojang/email
#76 [08:12] <Mightyena> Zashery: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#77 [08:12] <Mightyena> Zashery: Note: Do NOT send more than one at a time.
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#87 [09:43] <lrs> im unable to login on my laptop (windows). On other devices that worked. Either I am unable to login in my account via the official minecraft website. I succssesfully changed my password for several times already. Even to delete the minecraft launcher and reinstall it didnt work. Thanks for a response and the potential help. Sincierely Lars
#88 [09:44] <CubeTheThird> lrs, have you used any Alt tools or unofficial launchers?
#89 [09:44] <lrs> no...
#90 [09:44] <CubeTheThird> lrs, are you using a VPN/Proxy?
#91 [09:44] <lrs> possible...
#92 [09:45] <CubeTheThird> ??> lrs tools/hjtfork
#93 [09:45] <Mightyena> lrs: Download: https://github.com/dragokas/hijackthis/raw/devel/binary/HiJackThis.exe
#94 [09:45] <Mightyena> lrs: Left click the tool and click "yes" when the administrator prompt appears. Click "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#95 [09:45] * lrs [webchat@112.230.195.178.dynamic.wline.res.cust.swisscom.ch] has quit. (Quit: webchat.esper.net)
#96 [09:51] * lrs [webchat@46.140.1.98] has joined #minecrafthelp
#97 [09:51] <lrs> hi her i am again
#98 [09:51] <lrs> file:///C:/Users/Lars/Downloads/HiJackThis.log
#99 [09:51] <lrs> this is the link you requested..
#100 [09:51] <lrs> sry i lost my connection
#101 [09:52] <CubeTheThird> lrs, no.. you have to paste it on https://paste.ubuntu.com and give that link
#102 [09:52] <CubeTheThird> lrs, we can't access files on your computer directly
#103 [09:53] <lrs> https://paste.ubuntu.com/p/xBVC8YNPp7/
#104 [09:54] <lrs> sry ... my fault
#105 [09:54] <lrs> does that work
#106 [09:54] <CubeTheThird> lrs, hmm one moment
#107 [10:07] <lrs> ?...
#108 [10:08] <CubeTheThird> ??> lrs win/hosts/edit
#109 [10:08] <Mightyena> lrs: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#110 [10:08] <Mightyena> lrs: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#111 [10:11] <lrs> okay did it
#112 [10:12] <CubeTheThird> lrs, in that file, remove the lines that have mojang in it, and save the file
#113 [10:13] <lrs> done
#114 [10:13] <CubeTheThird> lrs, save it, and try logging in again
#115 [10:14] <lrs> worked!!
#116 [10:14] <CubeTheThird> awesome!
#117 [10:14] <lrs> thank you so much..
#118 [10:14] <lrs> have a nice day!
#119 [10:15] <CubeTheThird> you too~
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#122 [10:33] <Crazy_Dave> Is it still possible to buy minecraft story mode?
#123 [10:34] <CubeTheThird> I don't think so
#124 [10:34] <CubeTheThird> but also not related to this channel
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#128 [11:18] <davecool> Hi there! I don't play Minecraft, but my daughter does on Nintendo Switch. She also watches a lot of Minecraft Youtubers and it has come to my attention that a lot of the things the YouTubers show on their channels don't work on the Switch. For example, at about 3 minutes into this video https://www.youtube.com/watch?v=TBhiZd5jp5s the guy is able t
#129 [11:18] <davecool> o change the colors of the slime. When my daughter tried to do this, she was unable to. Am I correct in guessing that this is something that you can do on Minecraft Pocket Edition or Windows but not on the Switch?
#130 [11:19] <CubeTheThird> davecool, that is not currently a feature of any of the editions of Minecraft actually
#131 [11:19] * abe [webchat@ip68-3-20-178.ph.ph.cox.net] has joined #minecrafthelp
#132 [11:20] <CubeTheThird> davecool, many people on YouTube run mods (i.e. modifications to the game), which changes the behaviour of the game, and adds user-made content
#133 [11:20] <davecool> Thank you for your answer. And mods are only usable on the desktop versions of the game?
#134 [11:22] <abe> is there a known issue of end gateways not generating after the dragon is killed in 20w20b?
#135 [11:22] <CubeTheThird> davecool, more-or-less. Community mods are on the Java edition, which is for PC yes. That being said, from my understanding, there are feature packs of sorts that can be obtained for the console versions. I'm not too familiar with how that works though
#136 [11:22] <CubeTheThird> abe, have you searched the bug tracker?
#137 [11:22] <abe> yeah i couldn't find anything there
#138 [11:22] <davecool> Thanks CubeTheThird!
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#140 [11:23] <abe> i just killed the dragon a second time and still haven't got a gateway, so i'm at a loss as to how to proceed
#141 [11:23] <CubeTheThird> abe, I'm seeing https://bugs.mojang.com/browse/MC-104736
#142 [11:24] <abe> would that still apply to the latest snapshot though? i just started this world a week or so ago in 20w20a i think
#143 [11:25] <CubeTheThird> abe, dono. That report was closed as "Awaiting Response", because nobody has updated it in a while
#144 [11:26] <CubeTheThird> abe, hmm what about https://bugs.mojang.com/browse/MC-171797
#145 [11:27] <abe> i reloaded the world between the two fights
#146 [11:27] <abe> so that wouldn't be applicable either
#147 [11:28] <CubeTheThird> abe, well you're welcome to make a new report about it. Just be sure to explain why it isn't a duplicate of some of these others
#148 [11:28] <abe> alright, in the meantime is there anything i can do to get to the outer islands besides just bridging 1000 blocks?
#149 [11:29] <CubeTheThird> without commands? I don't think so
#150 [11:29] <abe> rip
#151 [11:30] <abe> thanks for the help
#152 [11:34] <abe> ok not sure why i didnt find this earlier but someone did make a report already: https://bugs.mojang.com/browse/MC-184482
#153 [11:35] <CubeTheThird> huh ya didn't see that one either
#154 [11:48] * PascaBru [webchat@181.42.43.225] has joined #minecrafthelp
#155 [11:50] <PascaBru> hello it won't let me start session in minecraft, it won't reload the page and it wouldn't let me in, I'm new and I don't know if that's normal or not but what I want to do is buy the game, I wait for your answer
#156 [11:54] <CubeTheThird> PascaBru, what happens when you try logging in?
#157 [11:55] <PascaBru> it dont reload the page
#158 [11:55] <CubeTheThird> PascaBru, on minecraft.net ?
#159 [11:55] <PascaBru> yes on minecraft.net
#160 [11:56] <CubeTheThird> PascaBru, have you used any Alt tools or unofficial launchers?
#161 [11:56] <PascaBru> never
#162 [11:57] <PascaBru> i only have a launcher called TLAUNCHER
#163 [11:57] <CubeTheThird> PascaBru, remove it. We may need to fix your hosts file
#164 [11:57] <CubeTheThird> ??> PascaBru win/hosts
#165 [11:57] <Mightyena> PascaBru: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#166 [11:57] <Mightyena> PascaBru: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#167 [11:58] <PascaBru> ok i do it
#168 [11:59] <PascaBru> it dont recharge
#169 [11:59] <CubeTheThird> ??
#170 [12:01] <PascaBru> the same problem
#171 [12:02] <CubeTheThird> PascaBru, please follow the instructions Mightyena gave you to open the hosts file
#172 [12:02] <PascaBru> alright
#173 [12:05] <PascaBru> what did i have to put in Poster??
#174 [12:05] <CubeTheThird> PascaBru, anything, it doesn't matter
#175 [12:05] <PascaBru> alright
#176 [12:15] <PascaBru> i put mi gmail un ubuntu one and it says ho it dont are a good gmail
#177 [12:15] <CubeTheThird> PascaBru, you don't need to register. Just provide the URL here
#178 [12:16] <PascaBru> i dont know
#179 [12:16] <CubeTheThird> PascaBru, do you see authserver.mojang.com in the hosts file?
#180 [12:16] <PascaBru> yes
#181 [12:17] <CubeTheThird> PascaBru, remove that line, as well as the line with sessionserver.mojang.com
#182 [12:17] <PascaBru> alright
#183 [12:18] <PascaBru> that 2 lines with the numbers
#184 [12:18] <PascaBru> or only that
#185 [12:19] <CubeTheThird> PascaBru, yes, the full line with the numbers. After you remove them, save the file and try again
#186 [12:19] <PascaBru> (authserver.mojang.com)
#187 [12:27] <PascaBru> alright i do it
#188 [12:28] <CubeTheThird> PascaBru, try logging in now
#189 [12:28] <PascaBru> alright
#190 [12:29] <PascaBru> Now It Let Me :D
#191 [12:30] <PascaBru> Thanks You Very Much You Dont know Who it Are That For Me!!!
#192 [12:30] <CubeTheThird> no problem :3
#193 [12:30] <PascaBru> Thanks!!!
#194 [12:34] * Misterr_Pig [webchat@cust-29-167-111-94.dyn.as47377.net] has joined #minecrafthelp
#195 [12:35] <Misterr_Pig> Hey guys, I keep getting kicked out of a minecraft realm server. My friends dont have this problem, can you help me?
#196 [12:36] <CubeTheThird> Misterr_Pig, is it your realm?
#197 [12:36] <Misterr_Pig> Its from a friend of me
#198 [12:37] <CubeTheThird> Misterr_Pig, are they in the same region as you?
#199 [12:37] <Misterr_Pig> No, Im from Belgium and the server is in Finland, but some Belgium friends dont have this problem and 1 Finnish guy has the same problem
#200 [12:38] <Misterr_Pig> Thank you for trying to help me btw
#201 [12:38] <CubeTheThird> Misterr_Pig, hmm ok. Can you run a test on speedtest.net ?
#202 [12:40] <Misterr_Pig> Oh my internet is fine, its about 100mbps, and I can join public minecraft servers like Hypixel, only the realm is the problem
#203 [12:40] <CubeTheThird> Misterr_Pig, ok. are you using a VPN/Proxy?
#204 [12:40] <Misterr_Pig> NO
#205 [12:40] <Misterr_Pig> No sorry for caps
#206 [12:40] <CubeTheThird> lol
#207 [12:40] <Misterr_Pig> still getting used to this keyboard lol
#208 [12:41] <CubeTheThird> Misterr_Pig, ok, First we can try changing your DNS server
#209 [12:41] <CubeTheThird> ??> Misterr_Pig net/dns/public
#210 [12:41] <Mightyena> Misterr_Pig: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#211 [12:41] <Mightyena> Misterr_Pig: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#212 [12:42] <Misterr_Pig> Okay I'll try that thank you
#213 [12:44] <Misterr_Pig> So short version, I just need so change my
#214 [12:44] <Misterr_Pig> DNS server settings?
#215 [12:44] <CubeTheThird> Misterr_Pig, that's what we're trying yes
#216 [12:47] * yogi [webchat@host-92-10-98-244.as43234.net] has joined #minecrafthelp
#217 [12:47] <yogi> i cannot log in to my minecraft account
#218 [12:47] <CubeTheThird> yogi, what happens?
#219 [12:48] <yogi> an error mesaage saying invalid email or password
#220 [12:48] <CubeTheThird> yogi, have you used any Alt tools or unofficial launchers?
#221 [12:48] <yogi> yes
#222 [12:48] <yogi> before i used a alt account to play the game for free
#223 [12:48] <yogi> because i didnt have the money at the time
#224 [12:49] <CubeTheThird> yogi, remove those things, t hen we have to fix your hosts file
#225 [12:49] <CubeTheThird> ??> yogi win/hosts/edit
#226 [12:49] <Mightyena> yogi: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#227 [12:49] <Mightyena> yogi: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#228 [12:50] <yogi> i have done that
#229 [12:50] <CubeTheThird> yogi, in that file, remove the lines that have mojang in it, and save
#230 [12:51] <yogi> done
#231 [12:52] <yogi> now what do i have to do
#232 [12:52] <yogi> ???
#233 [12:52] <CubeTheThird> yogi, try logging in
#234 [12:53] <yogi> it still says the same thing
#235 [12:53] <CubeTheThird> yogi, you saved the file, replacing the original hosts?
#236 [12:53] <yogi> yes i did what you said to do
#237 [12:53] <yogi> nothing said mojang so i didnt delte anything
#238 [12:54] <Misterr_Pig> Hey Cube, I cant change my ipv6 adress, the IP Adress isnt 'Valid', or do you want me to wait untill you helped yogi?
#239 [12:54] <yogi> *delete
#240 [12:54] <CubeTheThird> yogi, copy the full hosts file onto http://paste.ubuntu.com and give the URL here.
#241 [12:54] <CubeTheThird> Misterr_Pig, don't worry about IPv6. Just do v4
#242 [12:54] <yogi> i am done
#243 [12:55] <Misterr_Pig> So I just edited the ipv4 adress, and it should work now? right?
#244 [12:55] <yogi> what do i rite in poster section
#245 [12:55] <CubeTheThird> yogi, doesn't matter. Anything
#246 [12:55] <yogi> ok
#247 [12:55] <CubeTheThird> Misterr_Pig, you can try yes. We may have to flush your dns cache
#248 [12:55] <yogi> ok its done
#249 [12:55] <CubeTheThird> yogi, give the link here
#250 [12:56] <yogi> https://paste.ubuntu.com/p/Bk9zkynm9h/
#251 [12:56] <CubeTheThird> yogi, the two last lines have mojang in it
#252 [12:56] <yogi> oh sorry
#253 [12:57] <yogi> now shall i check after i have saved it
#254 [12:57] <CubeTheThird> yes
#255 [12:57] <Misterr_Pig> CubeTheThird I just got kicked out again, it didnt work
#256 [12:57] <yogi> nope it still doesnt do anything
#257 [12:58] <yogi> just says invalid
#258 [12:58] <CubeTheThird> yogi, and you completely removed the whole last 2 lines?
#259 [12:58] <yogi> yes
#260 [12:59] <CubeTheThird> Misterr_Pig, only other possibility is that your ISP is throttling the connection to the service. Easiest way to test is by switching to a proxy or VPN for the connection
#261 [12:59] <yogi> i dont know how to remove the mcleaks alt account
#262 [12:59] <CubeTheThird> yogi, can you open cmd
#263 [12:59] <Misterr_Pig> alright I have a vpn, Im gonna try it
#264 [12:59] <yogi> how do you open command
#265 [12:59] <CubeTheThird> ??> yogi win/cmd
#266 [12:59] <Mightyena> yogi: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#267 [12:59] <yogi> done
#268 [13:00] <CubeTheThird> yogi, run this command: ping authserver.mojang.com
#269 [13:00] <yogi> i have copied and pasted the green
#270 [13:00] <CubeTheThird> ?
#271 [13:01] <CubeTheThird> give the results here
#272 [13:01] <CubeTheThird> specifically, what IP address did it give you?
#273 [13:01] * Misterr_Pig [webchat@cust-29-167-111-94.dyn.as47377.net] has quit. (Quit: webchat.esper.net)
#274 [13:02] <yogi> it didnt give an ip
#275 [13:02] <yogi> it says that it cant be recognised
#276 [13:02] <CubeTheThird> yogi, umm.. what? where did you run this command?
#277 [13:02] <yogi> in the command prompt
#278 [13:03] <CubeTheThird> yogi, you entered exactly: ping authserver.mojang.com
#279 [13:03] <CubeTheThird> right?
#280 [13:03] * PascaBru [webchat@181.42.43.225] has quit. (Quit: webchat.esper.net)
#281 [13:03] <yogi> [35.156.90.191]
#282 [13:03] <yogi> there is the ip
#283 [13:03] <CubeTheThird> yogi, ya.. the changes to your hosts file was not saved. Can you re-open it?
#284 [13:04] <yogi> i have reopened the note pad
#285 [13:04] <CubeTheThird> yogi, does it still have authserver.mojang.com in it?
#286 [13:05] <yogi> no
#287 [13:05] <CubeTheThird> uhh...
#288 [13:05] <CubeTheThird> ??> yogi win/dns
#289 [13:05] <Mightyena> yogi: To clear your DNS cache on Windows, you need to open a Command Prompt (cmd) window as Administrator. In this window, please type ipconfig /flushdns and press enter.
#290 [13:06] <yogi> its done
#291 [13:06] <yogi> i have cleared it
#292 [13:06] <CubeTheThird> yogi, ok, and if you do the ping again?
#293 [13:06] <yogi> 35.156.90.191:
#294 [13:07] <CubeTheThird> yogi, you didn't save the hosts file somewhere else, with a .txt right?
#295 [13:07] <yogi> no
#296 [13:07] <yogi> no it just says host on the file
#297 [13:07] <yogi> name
#298 [13:08] <CubeTheThird> yogi, you opened it from %SystemRoot%\System32\drivers\etc\hosts right?
#299 [13:08] <yogi> yes
#300 [13:08] <CubeTheThird> yogi, ok.. let's just delete the hosts file entirely then
#301 [13:08] <yogi> ok
#302 [13:08] <yogi> how
#303 [13:09] * Misterr_Pig [webchat@cust-29-167-111-94.dyn.as47377.net] has joined #minecrafthelp
#304 [13:09] <CubeTheThird> yogi, hold Win (flag key) + r, and enter: %SystemRoot%\System32\drivers\etc\
#305 [13:09] <Misterr_Pig> Hey guys, I was able to join the realm without getting disconnected using a VPN, now since vpns arent free, are there other sollutions too?
#306 [13:10] <CubeTheThird> Misterr_Pig, you can try contacting your ISP about this issue
#307 [13:10] <yogi> ive done that
#308 [13:10] <yogi> cube
#309 [13:10] <CubeTheThird> yogi, you should see a file called hosts
#310 [13:11] <yogi> yes
#311 [13:11] <CubeTheThird> yogi, delete it
#312 [13:11] <yogi> ok
#313 [13:11] <yogi> done
#314 [13:12] <CubeTheThird> yogi, try now
#315 [13:12] <yogi> logging in ??
#316 [13:12] <CubeTheThird> yes
#317 [13:13] <yogi> omg it worked
#318 [13:14] <CubeTheThird> awesome
#319 [13:14] <Misterr_Pig> CubeTheThird what do you mean contacting my ISP? I dont know what it is :p
#320 [13:14] <CubeTheThird> Misterr_Pig, your Internet Service Provider, a.k.a the people whom you pay for internet
#321 [13:14] <Misterr_Pig> oh nvm its my provider
#322 [13:14] <Misterr_Pig> lol
#323 [13:14] <Misterr_Pig> alright I will
#324 [13:15] <Misterr_Pig> So what do I ask them when I call them? because I dont think they know much about minecraft servers
#325 [13:15] <CubeTheThird> Misterr_Pig, lemme double-check one detail real quick
#326 [13:15] <Misterr_Pig> okay
#327 [13:20] <CubeTheThird> Misterr_Pig, ok, there's one detail I'm not 100% sure if it changed but here's what you need to know
#328 [13:21] <CubeTheThird> Misterr_Pig, Realms is (last I checked) hosted on Amazon Web Services (AWS). I suspect your ISP may be slowing down your connection to AWS, which is impacting Realms (and possibly other services). You can contact them about this
#329 [13:21] <CubeTheThird> Misterr_Pig, there is a chance they've moved away from Amazon to Microsoft Azure, but I don't have any info about this yet
#330 [13:22] * rachel [webchat@c-73-119-117-139.hsd1.ma.comcast.net] has joined #minecrafthelp
#331 [13:22] <rachel> hello
#332 [13:22] <CubeTheThird> hello rachel
#333 [13:22] <Misterr_Pig> Okay Thank you for your time cube
#334 [13:23] <CubeTheThird> no problem
#335 [13:23] <rachel> Just downloaded MineCraft Java edition for Windows 10. While downloading, I would receive a message saying that it failed to connect to game.
#336 [13:23] <CubeTheThird> rachel, is that the exact message, or is there a log with it?
#337 [13:24] <rachel> There is a log--shall I copy & paste?
#338 [13:24] <CubeTheThird> rachel, copy onto http://paste.ubuntu.com and give the URL here.
#339 [13:24] <rachel> ok--just waiting for it to come up again
#340 [13:24] <CubeTheThird> 👍
#341 [13:27] <rachel> Ok just pasted in your pastebin
#342 [13:27] <CubeTheThird> rachel, give the link to it here
#343 [13:27] <rachel> https://paste.ubuntu.com/p/76rvpkjjgN/
#344 [13:29] <CubeTheThird> rachel, can you run a test on speedtest.net
#345 [13:29] <rachel> also we had minecraft bedrock edition
#346 [13:30] <CubeTheThird> that shouldn't impact it. Something is slowing or blocking your downloads
#347 [13:30] <rachel> download speed was 77.04 mbps
#348 [13:31] <CubeTheThird> rachel, ok. Let's try changing your DNS server
#349 [13:31] <CubeTheThird> ??> rachel net/dns/public
#350 [13:31] <Mightyena> rachel: In some cases, your ISP's DNS (Domain Name Server) may have incorrect records. In this case, switching to Google Public DNS may solve the problem
#351 [13:31] <Mightyena> rachel: Instructions on how to proceed here: https://developers.google.com/speed/public-dns/docs/using#setup
#352 [13:32] <rachel> does it have any privacy implications?
#353 [13:33] <CubeTheThird> rachel, well by default, your DNS servers would be coming from your internet service provider, and instead that one would be through google
#354 [13:34] <CubeTheThird> rachel, if you'd prefer a more private option, use 1.1.1.1 instead of 8.8.8.8 for the address, which is Clouldflare's offering
#355 [13:34] <CubeTheThird> see https://1.1.1.1/ for info
#356 [13:35] <rachel> looks like it's not ready for PC--only smartphones at this point
#357 [13:36] * laugh_and_beats [webchat@c-24-10-171-21.hsd1.ut.comcast.net] has joined #minecrafthelp
#358 [13:37] <laugh_and_beats> hello, I submitted a ticket eight days ago and haven't received a response (other than the automated one). Is this an expected wait time? Should I do something about that?
#359 [13:37] <CubeTheThird> laugh_and_beats, there is an immense backlog of requests right now, because of the state of the world. Don't expect a response any time soon
#360 [13:38] <laugh_and_beats> yikes
#361 [13:41] <rachel> is it possible for me to allow downloads from Minecraft through my ISP?
#362 [13:42] <CubeTheThird> rachel, 1.1.1.1 just doesn't have instructions for Windows yet, but it all works the same. You can try following the google instructions and just change the numbers
#363 [13:42] <CubeTheThird> rachel, it's not that the downloads are blocked from your ISP, but rather the DNS records they have may be old and outdated, or incorrect. Switching DNS is the most common solution to your issue
#364 [13:43] <rachel> got it! thanks for the explanation!
#365 [13:43] <CubeTheThird> rachel, and to be clear, all DNS does is take a website name (e.g. minecraft.net) and convert it into the IP address. It doesn't do anything with the rest of your web traffic
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#367 [14:10] * bildramer [~bildramer@p200300cf37136c000b03ddad20df90c9.dip0.t-ipconnect.de] has quit. (Quit: alway rember happy day)
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#370 [15:19] * zEnrickyMC_ [webchat@189-72-149-96.pvoce702.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#371 [15:19] <zEnrickyMC_> My minecraft launcher then seems to go offline even though I have the internet on
#372 [15:20] <zEnrickyMC_> help me please
#373 [15:20] <CubeTheThird> zEnrickyMC_, have you used any Alt tools or unofficial launchers?
#374 [15:20] <zEnrickyMC_> no
#375 [15:21] <zEnrickyMC_> I have installed the technic launcher on my computer, but it is the original version
#376 [15:24] * Cristian_CN [webchat@95.233.47.130] has joined #minecrafthelp
#377 [15:24] <Cristian_CN> I start up my launcher and it works perfectly fine. Everything is working well until I try to launch version 1.15.2 (or the Optifine )of minecraft (I have tried to launch different versions and none of them work). Minecraft launches and stays on a white screen, I can hear the music and the clicking of me selecting something but I cant see anything
#378 [15:24] <Cristian_CN> . I have tried all of the solutions like changing it to compatability mode, updating drives, updating java, etc. but none of them work. Whenever I maximize minecraft it stays at the same resolution. It does not say that minecraft crashed after I launch the launcher again so I can not give the log. https://paste.ubuntu.com/p/gSQHq7w93q/
#379 [15:33] <CubeTheThird> one moment
#380 [15:34] <CubeTheThird> Cristian_CN, if memory serves, you were able to update nvidia drivers, but not intel?
#381 [15:34] <Cristian_CN> I updated every driver
#382 [15:35] * ZaydM3aya [webchat@196.229.247.41] has joined #minecrafthelp
#383 [15:36] <CubeTheThird> Cristian_CN, really? is that a new dxdiag report, or an old one?
#384 [15:36] <ZaydM3aya> hi i have a problem i cannot log in into my new minecraft account
#385 [15:36] <Cristian_CN> a new one, yesterday i installed the BIOS update and searched for CPU and GPU updates
#386 [15:37] <CubeTheThird> Cristian_CN, ya.. because your Intel drivers are definitely not updated
#387 [15:37] <CubeTheThird> ZaydM3aya, what happens when you try?
#388 [15:37] <Cristian_CN> how do I update the Inteldrivers?
#389 [15:38] <CubeTheThird> Cristian_CN, download and install the 2nd download here: https://downloadcenter.intel.com/download/29557/Intel-Graphics-Windows-10-DCH-Drivers?product=97456
#390 [15:40] <ZaydM3aya> i dont think it's a driver issue
#391 [15:41] <ZaydM3aya> even on minecraft website i cannot connect
#392 [15:41] <CubeTheThird> ZaydM3aya, only messages with your name are for you. You didn't answer my question
#393 [15:41] <ZaydM3aya> i changed my password several times and i still cant log in
#394 [15:41] <ZaydM3aya> ok but can you help me
#395 [15:42] <CubeTheThird> ZaydM3aya, again, you didn't answer my question. What happens when you try logging in?
#396 [15:43] <ZaydM3aya> on google the page just blocks and on the launcher i have a invalid email or password message
#397 [15:43] <CubeTheThird> ZaydM3aya, have you used any Alt tools or unofficial launchers?
#398 [15:44] <ZaydM3aya> i don't think so
#399 [15:44] <CubeTheThird> ZaydM3aya, are you using a VPN/Proxy?
#400 [15:44] <ZaydM3aya> i downloadded it from the official website
#401 [15:44] <ZaydM3aya> i don't use any vpn
#402 [15:44] <Cristian_CN> CubeTheThird (while it's installing) this issue of the white screen occures when i change the grafic from Internal Intel to the Nvidia
#403 [15:44] <CubeTheThird> ??> ZaydM3aya win/hosts
#404 [15:44] <Mightyena> ZaydM3aya: You may have a problem with your hosts file, which overrides DNS queries. Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#405 [15:44] <Mightyena> ZaydM3aya: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open". Copy the contents onto https://paste.ubuntu.com , and give us the resulting URL.
#406 [15:45] <CubeTheThird> Cristian_CN, ok. I just want to rule this out first, since I've seen times where it doesn't properly select the right GPU
#407 [15:46] * Nonsoc [webchat@93.57.243.29] has joined #minecrafthelp
#408 [15:46] * Nonsoc [webchat@93.57.243.29] has quit. (Client Quit)
#409 [15:47] <ZaydM3aya> https://paste.ubuntu.com/p/Sqw6sXthG6/
#410 [15:49] <CubeTheThird> ZaydM3aya, hmm ok. I'm gonna need you to remove all the lines in that file that don't start with #
#411 [15:50] <CubeTheThird> ZaydM3aya, after saving that, I'll also need you to run a malware scan
#412 [15:50] <CubeTheThird> ??> ZaydM3aya av/adwcleaner
#413 [15:50] <Mightyena> ZaydM3aya: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#414 [15:50] <Mightyena> ZaydM3aya: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#415 [15:54] <ZaydM3aya> when i want to save the file it says to me
#416 [15:54] <ZaydM3aya> that im not the admin
#417 [15:54] <CubeTheThird> ZaydM3aya, you need to open notepad as admin
#418 [15:55] <CubeTheThird> "Please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator."
#419 [15:56] <ZaydM3aya> when i open it as an admin
#420 [15:56] <ZaydM3aya> its an empty file
#421 [15:56] <ZaydM3aya> do i copy paste the host thing
#422 [15:58] <CubeTheThird> yes, do the full thing
#423 [16:02] <ZaydM3aya> its tzlling me that im not an admin
#424 [16:02] <Cristian_CN> after the Download and start it said: The driver that is not being installed has not been validated for this computer. Get the right Drvier from the manufacturer of your computer. But i do not have any contact with the manufacturer
#425 [16:02] <CubeTheThird> ZaydM3aya, really? Even though notepad is open as admin?
#426 [16:03] <ZaydM3aya> i didnt found out how to open as an admin
#427 [16:03] <CubeTheThird> Cristian_CN, uhg stupid Acer. Alright get the 1st download (zip file) from the website and we'll try it manually
#428 [16:03] <CubeTheThird> ZaydM3aya, search for notepad in the start menu
#429 [16:03] <ZaydM3aya> i tried to open a new note pad run it as admin and copy paste the good lines
#430 [16:04] <ZaydM3aya> i right clicked on notepad and run it as admin
#431 [16:04] <ZaydM3aya> now i have empty file
#432 [16:04] <CubeTheThird> ZaydM3aya, right... then: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#433 [16:08] <ZaydM3aya> ok i did it
#434 [16:08] <CubeTheThird> ZaydM3aya, ok, and after it's saved, I need you to run a malware scan
#435 [16:08] <CubeTheThird> ??> ZaydM3aya av/adwcleaner
#436 [16:08] <Mightyena> ZaydM3aya: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#437 [16:08] <Mightyena> ZaydM3aya: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#438 [16:15] <Cristian_CN> I am now installing the zip 5mins and it ends
#439 [16:20] <Cristian_CN> What do i have to o now?
#440 [16:20] <CubeTheThird> Cristian_CN, you installed it, or just downloaded it?
#441 [16:21] * ZaydM3aya [webchat@196.229.247.41] has joined #minecrafthelp
#442 [16:21] <Cristian_CN> just downloaded the zip like you said
#443 [16:21] <ZaydM3aya> i restarted the pc
#444 [16:21] <CubeTheThird> Cristian_CN, ok, open the zip, and extract it into a new folder somewhere
#445 [16:21] <CubeTheThird> ZaydM3aya, ok. Try logging in now
#446 [16:21] <ZaydM3aya> do i reopen the launcher?
#447 [16:21] <ZaydM3aya> ok
#448 [16:22] <ZaydM3aya> i doesnt work :/
#449 [16:22] <Cristian_CN> ok now?
#450 [16:23] <CubeTheThird> Cristian_CN, in it, you should see something like a setup.exe. Try running that
#451 [16:23] <CubeTheThird> ZaydM3aya, uhg. Let's just have you delete the hosts file
#452 [16:23] <ZaydM3aya> the one i edited ?
#453 [16:24] <CubeTheThird> ZaydM3aya, yes that's right. Seems it wasn't saved correctly I assume
#454 [16:24] <ZaydM3aya> i delete all etc or only hosts
#455 [16:24] <ZaydM3aya> ?
#456 [16:24] <CubeTheThird> ZaydM3aya, only hosts
#457 [16:24] <ZaydM3aya> ok
#458 [16:25] <ZaydM3aya> i delete it
#459 [16:25] <ZaydM3aya> i try to reconnect ?
#460 [16:26] <CubeTheThird> yes
#461 [16:27] <Cristian_CN> CubeTheThird no, other things, Setup.if2, ReadMe.txt, license.txt, Installation_ReadMe.txt, igxpin.exe, autorun.inf and 3 FOlders
#462 [16:28] <Cristian_CN> should i run igxpin.exe?
#463 [16:30] <ZaydM3aya> i fcking love u man
#464 [16:30] <ZaydM3aya> it works
#465 [16:30] <CubeTheThird> awesome
#466 [16:30] <CubeTheThird> Cristian_CN, ya igxpin.exe
#467 [16:31] <Cristian_CN> same thing
#468 [16:31] <Cristian_CN> what now?
#469 [16:31] <CubeTheThird> Cristian_CN, alright figures. Super manual way. Can you open your device manager?
#470 [16:32] <Cristian_CN> yeh now
#471 [16:32] <ZaydM3aya> ur the best man !!!!!!!!
#472 [16:32] <CubeTheThird> Cristian_CN, there, find the Display Adapter. Right-click on the intel device, and choose Update. Browse your PC, and choose the folder where you extracted the zip
#473 [16:32] * wilran [webchat@d24-150-88-181.home.cgocable.net] has joined #minecrafthelp
#474 [16:32] <wilran> My credit card won't accept from payment from Minecraft- what do I do to fix this?
#475 [16:33] <CubeTheThird> sorry I g2g
#476 [16:33] <CubeTheThird> sorry I g2g
#477 [16:33] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has left #minecrafthelp
#478 [16:34] <Cristian_CN> bruh he was just helping me out and i did not finished
#479 [16:36] * ZaydM3aya [webchat@196.229.247.41] has quit. (Quit: webchat.esper.net)
#480 [16:38] <Cristian_CN> I think it works.... OMG I LUV U WHOEVER u are thank u so much even thaught u will never see me i again i am gald u exist
#481 [16:39] * Cristian_CN [webchat@95.233.47.130] has quit. (Quit: webchat.esper.net)
#482 [16:54] * angelsmatt [webchat@host42-150-dynamic.55-82-r.retail.telecomitalia.it] has joined #minecrafthelp
#483 [16:54] <angelsmatt> hello
#484 [16:54] <angelsmatt> I don't remember the security questions, I tried to reset them but I don't get the email.
#485 [17:04] <angelsmatt> helloooo
#486 [17:18] * jas [webchat@ip72-197-231-153.sd.sd.cox.net] has joined #minecrafthelp
#487 [17:19] <jas> im on minecraft realms and everytime i open a "buried treasure map" i get kicked out of my realm. when i try to go back in, i get a long message
#488 [17:31] * supremethememe [webchat@c-73-139-188-148.hsd1.fl.comcast.net] has joined #minecrafthelp
#489 [17:31] <supremethememe> I can't log in, because my PC won't connect to authservers.mojang.com
#490 [17:32] <supremethememe> I've tried everything
#491 [18:40] * Stumper39 [webchat@45.44.37.3] has joined #minecrafthelp
#492 [18:41] <Stumper39> I've manage to acquire 2 books from my AFK fishing farm in Java 1.15.2 - both are Curse of Gigantism. Does anyone know what these do?
#493 [18:44] * David78pro [webchat@201.105.130.224] has joined #minecrafthelp
#494 [18:45] <David78pro> i have the error 65542
#495 [18:45] <David78pro> i need help
#496 [18:46] <David78pro> hello?
#497 [18:46] * Stumper39 [webchat@45.44.37.3] has quit. (Quit: webchat.esper.net)
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#499 [19:09] * Dako [webchat@071-084-122-138.biz.spectrum.com] has joined #minecrafthelp
#500 [19:10] <Dako> I need some help running Minecraft
#501 [19:14] <Dako> ...
#502 [19:20] <Dako> Oof.
#503 [20:33] * Doffy [webchat@49.149.70.171] has joined #minecrafthelp
#504 [20:34] * bildramer [~bildramer@p200300cf3702d0000d13cb62d1cbaf8a.dip0.t-ipconnect.de] has joined #minecrafthelp
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#506 [21:37] * Gabe [webchat@d-24-233-99-134.nh.cpe.atlanticbb.net] has joined #minecrafthelp
#507 [21:37] <Gabe> Hello
#508 [21:37] <Gabe> I need help accessing my minecraft account
#509 [21:38] * Gabe [webchat@d-24-233-99-134.nh.cpe.atlanticbb.net] has quit. (Client Quit)