#1 [03:44] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#2 [04:50] * AuBot [~Bot@172-124-66-76.lightspeed.snantx.sbcglobal.net] has quit. (Ping timeout: 202 seconds)
#3 [07:02] * Neon [webchat@31.148.140.194] has joined #minecrafthelp
#4 [07:04] <Neon> i'm having issues with the Windows 10 edition of minecraft. i bought MC Java Edition long ago and recieved a Win 10 edition key and then activated it. i used MC Windows 10 edition before without problems, but now it asks me to unlock full version by buying it
#5 [09:15] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#6 [09:43] * Nikolas [webchat@ip-178-201-23-189.hsi08.unitymediagroup.de] has joined #minecrafthelp
#7 [09:43] * Nikolas [webchat@ip-178-201-23-189.hsi08.unitymediagroup.de] has quit. (Client Quit)
#8 [09:47] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has quit. (Ping timeout: 200 seconds)
#9 [10:29] * grandrolf [~grandrolf@irc.grandrolf.com] has quit. (Quit: try the old toby)
#10 [10:35] * grandrolf [~grandrolf@irc.grandrolf.com] has joined #minecrafthelp
#11 [11:08] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#12 [11:16] * erratic [erratic@206.125.168.69] has quit. (Quit: this computer has gone to sleep...)
#13 [11:28] * VGWCEK [webchat@93-34-149-179.ip50.fastwebnet.it] has joined #minecrafthelp
#14 [11:28] <VGWCEK> Hi
#15 [11:31] <VGWCEK> I have a problem with starting minecraft marking me an error with GLW
#16 [11:34] * VGWCEK [webchat@93-34-149-179.ip50.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#17 [11:34] * erratic [erratic@206.125.168.69] has joined #minecrafthelp
#18 [11:43] * VGWCEK [webchat@93-34-149-179.ip50.fastwebnet.it] has joined #minecrafthelp
#19 [11:47] <VGWCEK> I have a problem with the start of minecraft, gives me an error of GLW.JAVA, I followed the instructions on the forum of minecraft on ubuntu paste here is the link if needed: https://paste.ubuntu.com/p/ZgvJvMpDFt/
#20 [11:48] <mattym> VGWCEK, Download and Install the file from this page https://www.geforce.com/drivers/results/140341
#21 [11:50] <VGWCEK> I'm installing it
#22 [11:52] <VGWCEK> is checking system compatibility
#23 [11:53] <VGWCEK> ok which one I have to download; the nvidia graphics driver and geforce experience or just the graphics driver?
#24 [11:54] <mattym> VGWCEK, You need the driver, rest is up to you.
#25 [11:54] <VGWCEK> ok
#26 [11:55] <VGWCEK> quick installation?
#27 [11:59] <mattym> VGWCEK, If you mean express install, then yes.
#28 [12:00] <VGWCEK> i have to restart the computer
#29 [12:03] * VGWCEK [webchat@93-34-149-179.ip50.fastwebnet.it] has joined #minecrafthelp
#30 [12:03] <VGWCEK> hey mattym I restarted
#31 [12:14] * obi_wan [Mibbit@79-68-150-134.dynamic.dsl.as9105.com] has joined #minecrafthelp
#32 [12:14] * Absol kicked obi_wan from #minecrafthelp (Reason: bi_wan :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#33 [12:18] * Lord_of_Life [~Lord@46.217.129.68] has quit. (Ping timeout: 183 seconds)
#34 [12:18] * Lord_of_Life_ [~Lord@46.217.58.203] has joined #minecrafthelp
#35 [12:56] * kimberlythegeek [~sid1310@2620:101:8030:74::3:51e] has quit. (Remote host closed the connection)
#36 [13:34] * kimberlythegeek [~sid1310@2620:101:8030:74::3:51e] has joined #minecrafthelp
#37 [13:47] * R3VAMP [webchat@c-71-234-222-230.hsd1.ct.comcast.net] has joined #minecrafthelp
#38 [13:47] <R3VAMP> my minecraft keeps crashing whenever i try to go on a server or a world
#39 [13:48] <R3VAMP> dose anyone know why?
#40 [13:52] <R3VAMP> anyone?
#41 [13:57] <R3VAMP> plz hlp
#42 [13:59] <R3VAMP> plz?
#43 [14:28] * TrueWolves [~MyOwnRoad@c-76-113-119-233.hsd1.nm.comcast.net] has quit. (Read error: Connection reset by peer)
#44 [14:53] * Extreme [~pi@ool-45732f19.dyn.optonline.net] has joined #minecrafthelp
#45 [14:58] * Jake [webchat@71-12-48-155.dhcp.gnvl.sc.charter.com] has joined #minecrafthelp
#46 [14:59] <Jake> hi ive requested an account password change and nothings coming though to my email. :/
#47 [14:59] <Jake> hi ive requested an account password change and nothings coming though to my email. :/
#48 [15:06] * Jake [webchat@71-12-48-155.dhcp.gnvl.sc.charter.com] has left #minecrafthelp
#49 [15:21] * Gianky [webchat@net-5-88-202-69.cust.vodafonedsl.it] has joined #minecrafthelp
#50 [15:21] <Gianky> hi everyone
#51 [15:21] <Gianky> I have some problems downloading minecraft
#52 [15:23] <Gianky> 'Cause I bought it 2 years ago, but I uninstalled it becasue I had to clean my computer
#53 [15:24] <Gianky> because*
#54 [15:25] <Gianky> now I'm tryin to install it again, but the Mojang website wants me to re-buy it
#55 [15:26] <Gianky> I even tried to buy it again, but when I try to buy it with my Dad's email, it says that MY email isn't correct
#56 [15:27] <Gianky> I really don't know what to do
#57 [15:27] <Gianky> could someone help me?
#58 [15:28] <Gianky> is there anybody there?
#59 [15:29] * GreyVulpine [~ident@c-68-43-38-11.hsd1.mi.comcast.net] has joined #minecrafthelp
#60 [15:29] * VGWCEK [webchat@93-34-149-179.ip50.fastwebnet.it] has quit. (Quit: webchat.esper.net)
#61 [15:30] <Gianky> pleasee, I really need some help :/
#62 [15:31] * Gianky [webchat@net-5-88-202-69.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#63 [15:55] * Jason [webchat@host86-161-239-251.range86-161.btcentralplus.com] has joined #minecrafthelp
#64 [15:56] <Jason> Hello, I have an issue with my account that I haven't played on in quite a few years
#65 [15:57] <Jason> I forget the password, I don't have access to the email that was linked to the account and the answers I've given to the security questions aren't correct. I should also mention that the account was created in 2010 and I'm not sure if I migrated it to a mojang account either.
#66 [15:59] * kiki [webchat@c-174-53-71-50.hsd1.wv.comcast.net] has joined #minecrafthelp
#67 [15:59] <kiki> hello!
#68 [15:59] <kiki> i need help fixing my minecrcaft
#69 [15:59] <tyteen4a03> ??> Jason account/send-email
#70 [16:00] <Absol> Jason: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#71 [16:00] <Absol> Jason: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#72 [16:00] <kiki> i have
#73 [16:00] <kiki> they didnt help me
#74 [16:00] <kiki> said they didnt have a support center for issues like mine
#75 [16:02] <Jason> I bought the account 8 years ago in beta, where would I find the transaction ID?
#76 [16:04] * r0gu35k1pp3r [webchat@pool-71-179-238-157.bltmmd.fios.verizon.net] has joined #minecrafthelp
#77 [16:04] <tyteen4a03> ??> kiki irc/multitasking/!
#78 [16:04] <Absol> kiki: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#79 [16:04] <Absol> kiki: Don't respond to messages directed at other people.
#80 [16:04] <tyteen4a03> kiki: what is your issue?
#81 [16:05] <kiki> for about two years now, everytime i load minecraft it crashes. it says something went wrong and thats all, nothing even in the crash report from what i can find. ive contacted NUMEROUS experts and all have said my pc is doing fine, its just minecraft itself. ive tried getting minecraft supports help but they said they dont solve technical issues l
#82 [16:05] <kiki> ike mine. ive already tried uninstalling and reinstalling
#83 [16:09] <tyteen4a03> kiki: do you get a crash report?
#84 [16:10] <kiki> yes, would you like to see it?
#85 [16:10] <tyteen4a03> ??> kiki paste
#86 [16:10] <Absol> kiki: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#87 [16:10] * Fortnite [~Griefer@host-67-44-160-165.hnremote.net] has joined #minecrafthelp
#88 [16:10] <tyteen4a03> kiki: sure, paste it on Ubuntu Paste
#89 [16:10] <Fortnite> hi guys
#90 [16:10] * Jason [webchat@host86-161-239-251.range86-161.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#91 [16:12] <kiki> where can i find the crash report? i dont see it here
#92 [16:12] <kiki> where can i find the crash report? i dont see it here
#93 [16:12] * Fortnite [~Griefer@host-67-44-160-165.hnremote.net] has left #minecrafthelp
#94 [16:13] <tyteen4a03> ??> kiki launcher/log
#95 [16:13] <Absol> kiki: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#96 [16:13] <tyteen4a03> ??> kiki launcher/crash-log
#97 [16:13] <Absol> kiki: We need to see your crash log, which is created after a crash.
#98 [16:13] <Absol> kiki: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#99 [16:13] * Fortnite [~Griefer@host-67-44-160-165.hnremote.net] has joined #minecrafthelp
#100 [16:13] * Fortnite is now known as griefer467
#101 [16:13] <griefer467> ok hello people
#102 [16:14] <kiki> yes i did that, it isnt giving me a crash report
#103 [16:14] <tyteen4a03> kiki: have you launched Minecraft?
#104 [16:14] <griefer467> hi?
#105 [16:14] <tyteen4a03> ??> griefer467 ask
#106 [16:14] <kiki> yes
#107 [16:14] <Absol> griefer467: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#108 [16:14] <Absol> griefer467: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#109 [16:15] <griefer467> i'm just here to talk and share my experience for minecraft Absol
#110 [16:16] <tyteen4a03> griefer467: this is a Minecraft Help channel - general chatter is best suited for #minecraft
#111 [16:16] <tyteen4a03> you're however free to idle
#112 [16:16] <griefer467> i'm banned for some reason there
#113 [16:16] <griefer467> don't ban me please
#114 [16:16] <tyteen4a03> griefer467: you need to be registered with NickServ
#115 [16:18] <griefer467> why
#116 [16:18] <tyteen4a03> griefer467: to prevent randoms spamming the channel
#117 [16:18] <griefer467> oh
#118 [16:18] <griefer467> how?
#119 [16:19] <tyteen4a03> griefer467: /msg NickServ HELP REGISTER
#120 [16:19] <griefer467> ok
#121 [16:20] <griefer467> hmm
#122 [16:20] <tyteen4a03> ??> kiki tools/hjt
#123 [16:20] <Absol> kiki: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#124 [16:20] <Absol> kiki: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#125 [16:20] <tyteen4a03> ??> kiki win/dxdiag
#126 [16:20] <Absol> kiki: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#127 [16:21] <tyteen4a03> kiki: it's hard to say what's wrong without a crash report, but get these two reports for me and we'll go from there
#128 [16:24] <kiki> https://paste.ubuntu.com/p/jfK2DWrppG/
#129 [16:24] <kiki> please keep in mind that it isnt my computer that is the problem, its minecraft itself. nothing led up to when it stopped working. happened randomly
#130 [16:25] <tyteen4a03> ??> kiki tools/hjt
#131 [16:25] <Absol> kiki: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#132 [16:25] <Absol> kiki: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#133 [16:25] <tyteen4a03> kiki: also:
#134 [16:25] <tyteen4a03> ??> kiki oem/hp/product-number
#135 [16:25] <Absol> kiki: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#136 [16:25] <Absol> kiki: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#137 [16:27] <griefer467> can i have OP?
#138 [16:27] <griefer467> please
#139 [16:27] <kiki> https://paste.ubuntu.com/p/h5MhjrB8pn/
#140 [16:28] * hanikins [webchat@cpc84537-newc17-2-0-cust51.16-2.cable.virginm.net] has joined #minecrafthelp
#141 [16:28] <hanikins> hello, i'm trying to access my minecrafte account and have discovered that my account was migrated back in august but i did not do this, im concerned that my account has been compromised
#142 [16:28] <kiki> G6U51UA#ABA
#143 [16:28] <kiki> theres the product number
#144 [16:30] <tyteen4a03> ??> hanikins account/hacked
#145 [16:30] <Absol> hanikins: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#146 [16:30] <Absol> hanikins: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#147 [16:31] <tyteen4a03> kiki: uninstall: Norton, Webroot, Hamachi (if you don't need it)
#148 [16:31] <hanikins> but i dont have my transaction ID, i purchased minecraft nearly 10 years ago
#149 [16:31] <tyteen4a03> ??> hanikins account/trans-id/dibs
#150 [16:31] <Absol> hanikins: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#151 [16:31] <Absol> hanikins: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#152 [16:31] <tyteen4a03> ??> kiki av/norton/uninstall
#153 [16:31] <Absol> kiki: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#154 [16:31] <kiki> i already tried uninstalling. didnt work so i installed webroot again
#155 [16:31] <tyteen4a03> ??> kiki av/webroot
#156 [16:31] <Absol> kiki: If you're having issues logging in or joining a LAN world while using Webroot SecureAnywhere AntiVirus, open Webroot and disable the built in Firewall.
#157 [16:31] <Absol> kiki: Alternatively, use a different antivirus program, such as Malwarebytes. See ?? av/malwarebytes for more information.
#158 [16:31] <kiki> i do not have notron
#159 [16:31] <kiki> norton
#160 [16:32] <tyteen4a03> kiki: I can see some Norton utilities
#161 [16:32] * griefer467 falled on face
#161 [16:32] <kiki> i dont have issues with lan, i have issues with getting into the world
#162 [16:32] <kiki> they were uninstalled the other day
#163 [16:32] <kiki> it kicks me out of the world when i join, no lan issues
#164 [16:32] <griefer467> *facepalm*
#165 [16:32] <tyteen4a03> kiki: try this: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#166 [16:35] <griefer467> uh...
#167 [16:35] <griefer467> ????
#168 [16:35] <griefer467> ????
#169 [16:35] <griefer467> ????
#170 [16:35] <griefer467> ????
#171 [16:35] * Absol kicked griefer467 from #minecrafthelp (Reason: riefer467 :Stop spamming)
#172 [16:37] * griefer467 [~Griefer@host-67-44-160-165.hnremote.net] has joined #minecrafthelp
#173 [16:37] <griefer467> sorry
#174 [16:40] * Anthony [webchat@206.78.213.52] has joined #minecrafthelp
#175 [16:40] * Anthony [webchat@206.78.213.52] has quit. (Client Quit)
#176 [16:40] <kiki> the website wont work
#177 [16:40] <tyteen4a03> kiki: try http://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#178 [16:41] <kiki> i dont use norton
#179 [16:42] <kiki> i dont need to uninstall because i uninstalled it a few days ago
#180 [16:42] <tyteen4a03> kiki: as I said, the HijackThis report found Norton utilities yet to be uninstalled
#181 [16:44] <kiki> done
#182 [16:47] * kiki [webchat@c-174-53-71-50.hsd1.wv.comcast.net] has quit. (Quit: webchat.esper.net)
#183 [16:50] * kiki [webchat@c-174-53-71-50.hsd1.wv.comcast.net] has joined #minecrafthelp
#184 [16:50] <kiki> hello, sorry it disconnected me
#185 [16:50] <kiki> yes, norton is uninstalled now.
#186 [17:08] * kiki [webchat@c-174-53-71-50.hsd1.wv.comcast.net] has joined #minecrafthelp
#187 [17:09] <kiki> hello. sorry it keeps disconnecting
#188 [17:09] <webrosc> did you try running minecraft?
#189 [17:13] <kiki> yes
#190 [17:13] <kiki> it crashed again
#191 [17:13] <kiki> all it says is "oops! something went wrong"
#192 [17:14] <tyteen4a03> ??> kiki win/reinst
#193 [17:14] <Absol> kiki: You may need to reinstall the locally installed files that Minecraft puts into place.
#194 [17:14] <Absol> kiki: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#195 [17:14] <tyteen4a03> kiki: also, you did follow the steps in http://hopper.minecraft.net/help/guides/minecraft-logs/, right?
#196 [17:14] <kiki> yes, i have already tried
#197 [17:14] <kiki> 22 times
#198 [17:15] <tyteen4a03> ??> kiki win/profile
#199 [17:15] <Absol> kiki: It may be helpful to isolate whether this is a problem with your user account, or with your system as a whole.
#200 [17:15] <Absol> kiki: Please create a new user profile (a computer user, not a new Minecraft account), log in as that user, and try Minecraft from there. If it works, there's something on your profile that's breaking Java or Minecraft. If not, there's something amiss with your system as a whole.
#201 [17:16] <kiki> There is nothing wrong with my system, I have already had it checked
#202 [17:16] <kiki> multiple times, all have said it is minecraft itself
#203 [17:16] <tyteen4a03> kiki: please follow the instructions
#204 [17:17] <kiki> i have
#205 [17:17] <tyteen4a03> kiki: what, exactly, have these "experts" looked through?
#206 [17:17] <kiki> my entire system
#207 [17:17] <tyteen4a03> kiki: which includes?
#208 [17:17] <kiki> theyve tried everything to make it run, but everything is up to date and working
#209 [17:17] <tyteen4a03> kiki: "everything" includes?
#210 [17:18] <kiki> uninstalling minecraft and reinstalling, checking memory, seeing if my computer can handle running it, updating java and removing old versions
#211 [17:18] <tyteen4a03> kiki: that list doesn't seem to include the above instructions, which is creating a new windows user
#212 [17:19] <kiki> which i, myseslf, have already tried
#213 [17:19] <tyteen4a03> kiki: and what else have you tried?
#214 [17:19] <kiki> on my own
#215 [17:19] <kiki> everything youve asked me to try
#216 [17:19] <tyteen4a03> ??> kiki win/sfc
#217 [17:19] <Absol> kiki: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#218 [17:19] <Absol> kiki: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#219 [17:20] <tyteen4a03> kiki: and the crash only happens when you open a world?
#220 [17:20] <kiki> yes, it lets me play for a bit but then crashes
#221 [17:21] <kiki> im running the sfc scan
#222 [17:23] <tyteen4a03> kiki: how long does it let you play? are you able to carry out any actions?]
#223 [17:24] <kiki> about 30 seconds. it lets me move and punch and look around, but then crashes. when i rejoin the world again i will be back in the starting place
#224 [17:29] <tyteen4a03> kiki: does any other game do this?
#225 [17:30] <kiki> no
#226 [17:30] <kiki> just minecraft
#227 [17:36] * kiki [webchat@c-174-53-71-50.hsd1.wv.comcast.net] has joined #minecrafthelp
#228 [17:36] <kiki> hello, sorry disconnected again
#229 [17:36] <kiki> my scan is 50% complete
#230 [17:36] <webrosc> kiki, you were asked about following a guide to get the logs, but you didn't post the link to the log
#231 [17:37] <kiki> ?
#232 [17:37] <webrosc> <tyteen4a03> kiki: also, you did follow the steps in http://hopper.minecraft.net/help/guides/minecraft-logs/, right?
#233 [17:37] <webrosc> <kiki> yes, i have already tried
#234 [17:37] <webrosc> <kiki> 22 times
#235 [17:37] <kiki> i posted two links earlier
#236 [17:37] <kiki> ah, that
#237 [17:38] <kiki> ill do that right now
#238 [17:40] * helix2 [webchat@hs-nc-b58b0d7136-33276-1.tingfiber.com] has joined #minecrafthelp
#239 [17:40] <helix2> how do you fix java.io.ioexception an established connection was aborted by the software in the host machine
#240 [17:41] <tyteen4a03> ??> helix2 tools/hjt
#241 [17:41] <Absol> helix2: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#242 [17:41] <Absol> helix2: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#243 [17:42] <kiki> https://paste.ubuntu.com/
#244 [17:42] <kiki> oops
#245 [17:42] <kiki> https://paste.ubuntu.com/p/4WhrqyZtjQ/
#246 [17:44] <kiki> https://paste.ubuntu.com/p/J3rvSfcgh4/
#247 [17:44] <kiki> heres the hijackthis
#248 [17:44] * helix2 [webchat@hs-nc-b58b0d7136-33276-1.tingfiber.com] has quit. (Client Quit)
#249 [17:47] * helix2 [webchat@hs-nc-b58b0d7136-33276-1.tingfiber.com] has joined #minecrafthelp
#250 [17:47] * Webchat_59470 [webchat@71-49-140-187.lsv2.centurylink.net] has joined #minecrafthelp
#251 [17:47] * Espercorn kicked Webchat_59470 from #minecrafthelp (Reason: ebchat_59470 :Banned: Please enter your Minecraft username or your preferred nickname before entering this channel.)
#252 [17:50] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has quit. (Ping timeout: 202 seconds)
#253 [17:51] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has joined #minecrafthelp
#254 [17:51] <webrosc> kiki, the hjt is still showing norton has some things installed and running
#255 [17:51] <helix2> how long does hjt take to run
#256 [17:52] <webrosc> helix2, if you follow the guide you were given a few seconds, then you post the log here like the guide says
#257 [17:53] <helix2> i go to run it but my pc says its already running yet its not visible in task manager
#258 [17:54] <webrosc> helix2, reboot your computer, then run it again and get the log
#259 [17:54] <helix2> ok
#260 [17:55] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has quit. ()
#261 [18:02] * helix2 [webchat@hs-nc-b58b0d7136-33276-1.tingfiber.com] has joined #minecrafthelp
#262 [18:03] <helix2> this is the hjt log https://pastebin.com/Nzscy9sX
#263 [18:05] <webrosc> helix, you have a couple issue programs, absol will give you some info in a moment
#264 [18:05] <webrosc> ??> helix2 av/norton
#265 [18:05] <Absol> helix2: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#266 [18:05] <helix2> i tried uninstalling norton and it didnt help
#267 [18:05] <kiki> ive totally uninstalled norton, i even ran the program you guys gave me
#268 [18:05] <webrosc> ??> helix2 av/norton/uninstall
#269 [18:05] <Absol> helix2: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#270 [18:06] <webrosc> also you have malware
#271 [18:06] <webrosc> ??> helix2 av/adwcleaner
#272 [18:06] <Absol> helix2: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#273 [18:06] <Absol> helix2: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#274 [18:06] <webrosc> and hamachi is a bad program too, uninstall it
#275 [18:06] <webrosc> kiki, ^^^ that goes for you too
#276 [18:07] <kiki> i think i am just going to leave, i am hungry. thank you guys for trying to help, sorry
#277 [18:07] * kiki [webchat@c-174-53-71-50.hsd1.wv.comcast.net] has quit. (Quit: webchat.esper.net)
#278 [18:12] * helix2 [webchat@hs-nc-b58b0d7136-33276-1.tingfiber.com] has joined #minecrafthelp
#279 [18:16] <helix2> i dont think that norton is the issue as it is only happening on one server
#280 [18:16] * goldenangel [webchat@190.235.59.137] has joined #minecrafthelp
#281 [18:16] <webrosc> it only happens on the one server? could be a server issue then, contact the server owner
#282 [18:17] <helix2> i did, and the contacted the host niether the owner or the host can find an issue
#283 [18:17] <webrosc> typically if its only one server a disconnect issue happens on its the server, not the client
#284 [18:17] <webrosc> as if it was your game it would happen on all servers
#285 [18:18] <helix2> and even weirder though, its only on one version of minecraft
#286 [00:15] * Webchat065 [webchat@88.200.214.56] has joined #minecrafthelp
#287 [00:15] * Espercorn kicked Webchat065 from #minecrafthelp (Reason: ebchat065 :User is banned from this channel)
#288 [00:17] * yeye [webchat@59.14.201.168] has joined #minecrafthelp
#289 [00:18] <yeye> I can not remember my MainCraft account and password. Can I find accounts that are only available for 2017 payments?
#290 [00:26] <yeye> ?
#291 [00:27] <yeye> Morground Customer Center Mail
#292 [00:27] * supermidget [webchat@cpe-74-136-79-199.kya.res.rr.com] has joined #minecrafthelp
#293 [00:27] <yeye> ?
#294 [00:28] <yeye> e......
#295 [00:28] <supermidget> Hi, friend is having trouble installing 1.13.2 from fresh minecraft install, having trouble downloading .ogg files during install process.
#296 [00:30] <supermidget> Firewall allows minecraft launcher through on both private and public networks, all anti-viruses have been temporarily disabled to attempt to download the files, and still nothing happens. Even deleting temporary files after uninstalling, and then proceeding to restart and attempt re-install has failed.
#297 [00:54] * camigula [webchat@cpe-74-78-27-187.maine.res.rr.com] has joined #minecrafthelp
#298 [00:54] <camigula> hello
#299 [00:55] <camigula> when I enter my email to reset my password, the email link is not being sent, when I know for sure that it is the right email. I even have the receipt for payment to mojang from PayPal. I need help. Did my account get deleted?
#300 [00:56] <camigula> Absol
#301 [00:56] <camigula> Andrio
#302 [00:56] <camigula> Espercorn
#303 [00:56] <camigula> Galaxy_2Alex
#304 [00:56] <camigula> GreyBot
#305 [00:56] <camigula> GreyVulpine
#306 [00:56] <camigula> Kealper
#307 [00:56] <camigula> Lord_Ralex
#308 [00:56] <camigula> Lutzee
#309 [01:02] <supermidget> Hello?
#310 [01:09] * camigula [webchat@cpe-74-78-27-187.maine.res.rr.com] has joined #minecrafthelp
#311 [01:09] * supermidget [webchat@cpe-74-136-79-199.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#312 [01:09] <camigula> hello I believe my acc got deleted
#313 [01:09] <camigula> someone pls help
#314 [01:10] <camigula> I have proof that I bought my account
#315 [01:10] <camigula> and now I cant log in
#316 [01:11] * camigula [webchat@cpe-74-78-27-187.maine.res.rr.com] has quit. (Client Quit)
#317 [01:16] * _Lantern_ [webchat@206.15-27-211.dyn.nsw.iprimus.net.au] has joined #minecrafthelp
#318 [01:17] <_Lantern_> I've gotten the error"io.netty.channel.abstractchannel$annotatedconnectexception: Connect refused: no further information:"
#319 [01:18] * _Lantern_ [webchat@206.15-27-211.dyn.nsw.iprimus.net.au] has quit. (Client Quit)
#320 [01:23] * kivdul9 [webchat@host-2-96-164-52.as13285.net] has joined #minecrafthelp
#321 [01:23] <kivdul9> Hello
#322 [01:30] <kivdul9> any1 here?
#323 [01:30] * dejan001 [webchat@221-227.dsl.iskon.hr] has joined #minecrafthelp
#324 [01:31] <dejan001> Hello
#325 [01:31] <kivdul9> u a sraff?
#326 [01:31] <kivdul9> staff*
#327 [01:31] <dejan001> nope
#328 [01:31] <kivdul9> ah ok
#329 [01:31] <dejan001> my account was hacked and i cannot login
#330 [01:32] <kivdul9> is it
#331 [01:32] <dejan001> how to get it back
#332 [01:32] <kivdul9> my one
#333 [01:32] <kivdul9> i have two account
#334 [01:32] <kivdul9> well my brothers one
#335 [01:32] <dejan001> few days ago we send emails to Mojang support but nobody replied
#336 [01:32] <dejan001> what to do??
#337 [01:32] <kivdul9> my one called KingLiion cannot log into my account, i have tried to solve it for 2 years
#338 [01:33] <kivdul9> u have do a application form
#339 [01:33] <kivdul9> saying that ur account is hacked
#340 [01:33] <kivdul9> do u want me to send it to u now?
#341 [01:33] <dejan001> where i need to sign this application form?
#342 [01:33] <dejan001> yes please
#343 [01:33] <kivdul9> lemme send it
#344 [01:33] <dejan001> thank you
#345 [01:36] <kivdul9> sry i am trying to find it
#346 [01:36] <kivdul9> hold on
#347 [01:36] <dejan001> ok
#348 [01:37] * Merked [webchat@cpc134886-sotn16-2-0-cust217.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#349 [01:37] <kivdul9> here
#350 [01:37] <kivdul9> https://help.mojang.com/customer/portal/emails/new
#351 [01:37] <kivdul9> scroll down
#352 [01:37] <kivdul9> and u see a form u got to fill out
#353 [01:37] <kivdul9> do every single question
#354 [01:38] <dejan001> thank you
#355 [01:38] <kivdul9> write every single issues u got, and the payment aswell
#356 [01:38] <kivdul9> u welcome buddy
#357 [01:38] <kivdul9> i am doing a job which i am not supposed to do
#358 [01:38] <kivdul9> bu i am the good samaritan
#359 [01:38] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has quit. (Remote host closed the connection)
#360 [01:40] * kivdul9 [webchat@host-2-96-164-52.as13285.net] has quit. (Quit: webchat.esper.net)
#361 [01:46] * Ghost007754 [webchat@93-34-156-96.ip50.fastwebnet.it] has joined #minecrafthelp
#362 [01:47] * Ghost007754 [webchat@93-34-156-96.ip50.fastwebnet.it] has quit. (Client Quit)
#363 [01:51] * Mummy_Janene [webchat@host-92-29-114-135.as13285.net] has joined #minecrafthelp
#364 [01:53] <Mummy_Janene> Hi there, a few days ago I purchased Minecraft java and downloaded the launcher, when I download the game only the demo is available and even that does not respond??
#365 [02:32] * uyjyg [webchat@176-20-177-71-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#366 [02:32] <uyjyg> hyffyrfh
#367 [02:33] * uyjyg [webchat@176-20-177-71-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#368 [02:36] * dejan001 [webchat@221-227.dsl.iskon.hr] has quit. (Quit: webchat.esper.net)
#369 [02:36] * clarjon1 [~clarjon1@23-248-49-200.tpia.execulink.com] has joined #minecrafthelp
#370 [02:59] <Capfan67> Mummy_Janene, Does the launcher run, and the game stops responding after clicking "Play", or does the launcher itself not run?
#371 [03:07] * DarkNoddy [~mordi@ti0020a400-3004.bb.online.no] has joined #minecrafthelp
#372 [03:18] * BobTheImmigrant [webchat@188-182-152-39-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#373 [03:18] <BobTheImmigrant> Hello
#374 [03:19] <BobTheImmigrant> Wallah i'm going to blow myself up!
#375 [03:19] * Kayla [webchat@5e0f61db.bb.sky.com] has joined #minecrafthelp
#376 [03:19] * Kayla [webchat@5e0f61db.bb.sky.com] has quit. (Client Quit)
#377 [04:00] * Metatroful [webchat@43.245.163.171] has joined #minecrafthelp
#378 [04:01] * baileigh [webchat@2.24.155.214] has joined #minecrafthelp
#379 [04:02] <baileigh> my Minecraft isn't loading anymore I was playing it all last night and I try to load it up and it just says not responding until I quit Minecraft
#380 [04:02] <Metatroful> In the Minecraft Launcher, every time i try to login with my correct information, and press login, a little red box with the writing "Could not connect to server." appears a lot, can't get any further, how do I fix this?
#381 [04:06] * Zesus [webchat@D4709975.rev.sefiber.dk] has joined #minecrafthelp
#382 [04:06] <Metatroful> i dont think its an issue with my internet as i am able to watch netflix easily on 3 devices going with other people of course and still be able to watch youtube myself, im the only one on the pc right now and it just doesnt want to connect me to the servers
#383 [04:06] * Lachybomb [webchat@110.23.160.14] has joined #minecrafthelp
#384 [04:08] <Zesus> Hello. I am having a problem with migrating my old premium account to my email which already has another "newer" account linked to it. So now I can't play on my old account anymore and I can't see nowhere how to fix this. I feel like Mojang just shat on my face with this, just stealing accounts which are rightfully paid for.
#385 [04:10] <Lachybomb> I'm having trouble with Minecraft Java edition (1.13.2). It's persistently crashing after trying to start a new world or enter a world, and eventually gives the message that "process crashed with exit code -805306369". I've tried updating Windows 10, minecraft itself, my NVidia driver, and Java. I can't see that anyone else online has had this par
#386 [04:10] <Lachybomb> ticular exit code... does anyone know how to interporet? Thanks so much.
#387 [04:13] * Lachybomb [webchat@110.23.160.14] has quit. (Quit: webchat.esper.net)
#388 [04:15] <Capfan67> Zesus, So, trying to understand what you're saying.. You have a legacy account. You also have a Mojang account. Question: Does the Mojang account have a Minecraft license already?
#389 [04:17] <Capfan67> Metatroful, That sometimes is caused by incompatible or malicious software redirecting your authentication. Let's see what's running:
#390 [04:17] <Capfan67> ??> Metatroful tools/hjt
#391 [04:17] <Absol> Metatroful: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#392 [04:17] <Absol> Metatroful: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#393 [04:21] <Metatroful> Ok done the copy into pastebin what now
#394 [04:22] <Capfan67> ??> Metatroful paste
#395 [04:22] <Absol> Metatroful: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#396 [04:22] <Zesus> Yes an old account before email and a new mojang account both which I have paid for. Yes I am currently playing Minecraft with my mojang account. But I cannot play minecraft on my legacy account which does not have an email attached to it which is my problem
#397 [04:22] <Capfan67> Metatroful, After pasting to that site, copy the resulting URL here.
#398 [04:23] <Metatroful> oh ok right brb
#399 [04:23] <Metatroful> https://paste.ubuntu.com/p/5tK6BQPT6Z/
#400 [04:23] <Capfan67> Zesus, Each Mojang account can only have 1 Java Edition license. So, if your current Mojang account already has a license, you'll need to migrate to a second Mojang account.
#401 [04:24] * brocky [webchat@host86-154-252-133.range86-154.btcentralplus.com] has joined #minecrafthelp
#402 [04:25] <Capfan67> Metatroful, You're currently behind a VPN/Proxy. Mojang red flags most VPN/Proxy sites. Try turning this off, then logging in again.
#403 [04:25] <Metatroful> ok i closed down nord but i didnt think it would still be running
#404 [04:25] <Capfan67> Metatroful, I see you're connected to a VPN right now.
#405 [04:26] * Metatroful [webchat@43.245.163.171] has quit. (Quit: webchat.esper.net)
#406 [04:26] <brocky> i believe my account has been hacked and i would like to try change my password but the email i use for my account is old and it doesnt work to receive emails, so this isnt allowing me to change the email of my account to a working email
#407 [04:26] <Capfan67> Zesus, Do you need the link to the Mojang page to migrate your account?
#408 [04:27] <Capfan67> brocky, if you've entered too many bad attempts, Mojang will throttle your attempts for 1 hour. Have you waited an hour, with no attempts, then tried again?
#409 [04:27] * Metatroful [webchat@60-240-223-158.tpgi.com.au] has joined #minecrafthelp
#410 [04:27] <brocky> yes
#411 [04:27] <Metatroful> thanks for the help works now, i never knew vpns would have such an impact
#412 [04:28] <Capfan67> brocky, And have you checked your spam/junk folders?
#413 [04:28] <Zesus> Uhm not sure, I have just created another Mojang account from minecraft.net and now it tells me to buy another copy of minecraft which I wont. How do I migrate my old account to this new Mojang account?
#414 [04:28] <Capfan67> Metatroful, Outstanding! Glad to hear it's working.
#415 [04:28] <brocky> i have tried many times to login bare in mind i logged in to the account 6 hours from the first attempt
#416 [04:28] <Capfan67> ??> Zesus account/migrate
#417 [04:28] <Absol> Zesus: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#418 [04:28] <brocky> yes checked everything
#419 [04:29] * Metatroful [webchat@60-240-223-158.tpgi.com.au] has quit. (Client Quit)
#420 [04:29] <Zesus> Ok thanks i try
#421 [04:29] <brocky> when i was logging onto servers last night having not played for months it said i was banned from majority of servers even though i have never cheated/ hacked on the game and then in the morning my login doesnt work
#422 [04:29] <Capfan67> brocky, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#423 [04:30] <Capfan67> brocky, That's worrisome. Perhaps your account has been compromised.
#424 [04:30] <Capfan67> brocky, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#425 [04:30] * scarlet_flandre [webchat@116.45.4.30] has joined #minecrafthelp
#426 [04:30] <Capfan67> ??> brocky account/send-email
#427 [04:30] <Absol> brocky: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#428 [04:30] <Absol> brocky: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#429 [04:31] <scarlet_flandre> When and when do you work? I have not checked since February 20th.
#430 [04:31] <brocky> cap i cant access the email that my account is linked to because it hasnt been used for years and has deleted so i cant change password or anything so i dont understand how this has happened
#431 [04:31] <Capfan67> scarlet_flandre, I don't understand your question.
#432 [04:32] <scarlet_flandre> What day does Mojang work?
#433 [04:32] <Capfan67> brocky, You're going to need to contact Mojang. Provide them with as much information as possible.
#434 [04:32] <Capfan67> scarlet_flandre, According to their webpage, Mojang customer support operates Monday through Friday during normal business hours, Sweden.
#435 [04:33] <brocky> i have emailed already earlier today i am just awaiting for a response
#436 [04:33] <Capfan67> brocky, Sounds like you're on the path then.
#437 [04:33] <brocky> fingers crossed this gets resolved soon
#438 [04:33] <brocky> cheers for the help
#439 [04:33] <Capfan67> brocky, Best of luck.
#440 [04:34] <scarlet_flandre> Can I have one more question?
#441 [04:34] <scarlet_flandre> Mojang에게 메일을 보낸지 일주일 되었습니다. 언제 메일을 받을 수 있습니까?
#442 [04:34] <Capfan67> scarlet_flandre, What's your question?
#443 [04:34] <scarlet_flandre> It has been a week since Mojang sent the mail. When can I receive mail?
#444 [04:34] <Zesus> Uh I'm very confused now. I went to the migrate, import account link, I entered the username and pass and entered the new email which I would guess would be to what Mojang account it would link to. I pressed enter and now it tells me:Error! Your Minecraft account has already been migrated to a Mojang account. I dont get it cause I'm sure it hasn't
#445 [04:34] <Capfan67> scarlet_flandre, For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#446 [04:34] <scarlet_flandre> Thanks
#447 [04:35] <Capfan67> Zesus, What's your character name?
#448 [04:35] <Zesus> zesusdk
#449 [04:35] <Capfan67> Zesus, Did you change your name to "SefaPvP"?
#450 [04:35] <Zesus> what no :o
#451 [04:35] <Capfan67> Zesus, It would appear your account has been stolen: https://namemc.com/search?q=zesusdk
#452 [04:36] <Capfan67> Zesus, You'll need to contact Mojang to recover your account. I can provide a link if you need.
#453 [04:36] <Zesus> Oh my world... yea thanks please do
#454 [04:36] * brocky [webchat@host86-154-252-133.range86-154.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#455 [04:36] <Capfan67> ??> Zesus account/send-email
#456 [04:36] <Absol> Zesus: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#457 [04:36] <Absol> Zesus: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#458 [04:37] <Zesus> Only problem is the transaction card which was used back then was my dad's old which he doesn't have anymore.
#459 [04:38] <Capfan67> Zesus, Mojang will need you to verify ownership. Transaction ID is the easiest way. I'll post the page that helps you recover it. If you can't find your transaction ID, provide as much information as you can when you submit your request.
#460 [04:38] <Capfan67> ??> Zesus account/trans-id
#461 [04:38] <Absol> Zesus: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#462 [04:52] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#463 [04:54] * cal1um [webchat@b0f9b308.bb.sky.com] has joined #minecrafthelp
#464 [04:55] <cal1um> does anyone know what i should do? I dont know the email to my minecraft account, i know the username, is there a websie or anything that will tell me the email linked to my account
#465 [04:57] <Capfan67> cal1um, Hi
#466 [04:58] <cal1um> hello
#467 [04:58] <Capfan67> cal1um, It would be a huge breach of security if Mojang gave out email addresses. If you don't know the email address of your account, you'll need to contact Mojang:
#468 [04:59] <Capfan67> ??> cal1um account/send-email
#469 [04:59] <Absol> cal1um: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#470 [04:59] <Absol> cal1um: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#471 [04:59] * cal1um [webchat@b0f9b308.bb.sky.com] has quit. (Quit: webchat.esper.net)
#472 [05:00] * Zesus [webchat@D4709975.rev.sefiber.dk] has quit. (Quit: webchat.esper.net)
#473 [05:19] * jpruitt2297 [webchat@oki-180-131-230-88.jptransit.net] has joined #minecrafthelp
#474 [05:20] <jpruitt2297> I think somebody has changed my account password, but I no longer have my email address that's attached to the account. How can I fix this?
#475 [05:26] * Lord_of_Life [~Lord@77.28.163.172] has joined #minecrafthelp
#476 [05:28] * Lord_of_Life_ [~Lord@77.28.167.42] has quit. (Ping timeout: 198 seconds)
#477 [05:42] * Cole [webchat@d-162-223-183-67.cpe.metrocast.net] has joined #minecrafthelp
#478 [05:43] <Cole> it says unable to save download and I dont Know what to do
#479 [05:46] * Extreme [webchat@host109-147-24-167.range109-147.btcentralplus.com] has joined #minecrafthelp
#480 [05:46] <Extreme> hello guys i cant load up any version o minecraft apart from the latest version
#481 [05:47] * Extreme [webchat@host109-147-24-167.range109-147.btcentralplus.com] has quit. (Client Quit)
#482 [06:03] * spence120 [webchat@cm-84.212.48.52.getinternet.no] has joined #minecrafthelp
#483 [06:04] <spence120> Is anybody here?
#484 [06:05] <spence120> I've got the transaction ID to my minecraft account and I want to move it to a different email (I can't login)
#485 [06:06] <spence120> How can I do that?
#486 [06:06] <spence120> I've made a support ticket / hope to get a response soon.
#487 [06:21] * Rhonda [webchat@c-174-55-37-96.hsd1.pa.comcast.net] has joined #minecrafthelp
#488 [06:21] <Rhonda> the game crashed whilst initializing game error java.lang.illegalstateexception; glfw error 65542: wgl: the driver does not appear to support opengl
#489 [06:22] <Rhonda> What do I do? I just bought it and can't play it
#490 [06:41] * Alekshekov [webchat@12.246.51.142] has joined #minecrafthelp
#491 [06:41] <Alekshekov> I just downloaded minecraft but whenever i try to open from applications file it says "minecraft quit unexpectantly" what do i do
#492 [06:47] * Alekshekov [webchat@12.246.51.142] has quit. (Quit: webchat.esper.net)
#493 [06:48] * spence120 [webchat@cm-84.212.48.52.getinternet.no] has quit. (Quit: webchat.esper.net)
#494 [06:57] <Rhonda> mine says game crash
#495 [07:01] * peurbleue [webchat@164.148.84.79.rev.sfr.net] has joined #minecrafthelp
#496 [07:01] * peurbleue [webchat@164.148.84.79.rev.sfr.net] has quit. (Client Quit)
#497 [07:03] * Branz [webchat@mx-ll-171.4.63-85.dynamic.3bb.co.th] has joined #minecrafthelp
#498 [07:03] * Branz [webchat@mx-ll-171.4.63-85.dynamic.3bb.co.th] has quit. (Client Quit)
#499 [07:06] * Mummy_Janene [webchat@host-92-29-114-135.as13285.net] has quit. (Quit: webchat.esper.net)
#500 [07:13] * emre [webchat@c-73-23-88-132.hsd1.fl.comcast.net] has joined #minecrafthelp
#501 [07:13] * Zincss [webchat@5e0ae275.bb.sky.com] has joined #minecrafthelp
#502 [07:14] <Zincss> hello
#503 [07:14] <emre> I just got minecraft today and I downloaded it. Everything was good until I tried to load into my world. It just gets stuck on the loading dirt screen then crashes
#504 [07:15] <Zincss> ?
#505 [07:16] <emre> I cant load into my world
#506 [07:16] <emre> everytime I try to it crashes
#507 [07:16] <emre> everytime I try to it crashes
#508 [07:16] * Zincss [webchat@5e0ae275.bb.sky.com] has left #minecrafthelp
#509 [07:16] <emre> everytime I try to it crashes
#510 [07:16] * Zincss [webchat@5e0ae275.bb.sky.com] has left #minecrafthelp
#511 [07:17] * emre [webchat@c-73-23-88-132.hsd1.fl.comcast.net] has left #minecrafthelp
#512 [07:33] * Thunderstorm3 [webchat@host86-148-53-91.range86-148.btcentralplus.com] has joined #minecrafthelp
#513 [07:34] <Thunderstorm3> Hi I used to play this game many years ago I think 2013, now I want to play again but I cant remember the email address I used /dont have access to it anymore
#514 [07:35] * Theo [webchat@563BC6C8.dsl.pool.telekom.hu] has joined #minecrafthelp
#515 [07:38] * Theo [webchat@563BC6C8.dsl.pool.telekom.hu] has quit. (Client Quit)
#516 [07:41] * Lanchel [webchat@60-248-116-38.HINET-IP.hinet.net] has joined #minecrafthelp
#517 [07:42] * Lanchel [webchat@60-248-116-38.HINET-IP.hinet.net] has quit. (Client Quit)
#518 [07:47] * Lanchel [webchat@59-125-81-153.HINET-IP.hinet.net] has joined #minecrafthelp
#519 [07:48] <Lanchel> Who can help me?A very serious problem I encountered
#520 [07:49] * MasterMstar [webchat@90.253.77.216] has joined #minecrafthelp
#521 [07:49] <MasterMstar> Can i directly download a map to the xbox one from online. like a hunger games or bed wars etx
#522 [07:50] <MasterMstar> I have tried to press play on minecraft xbox one edition and it says i dont have this game/app when i press see in microsoft store it says this game is installed
#523 [07:50] <MasterMstar> I want to transfer a map on xbox 360 (Minecraft) to my xbox one minecraft however i don't have the xbox one edition of minecraft i just have Minecraft
#524 [07:50] <Lanchel> when I turn off the box or backpack UI, the angle of view will jump
#525 [07:53] <MasterMstar> Anyone answer
#526 [07:53] * MasterMstar [webchat@90.253.77.216] has quit. (Client Quit)
#527 [08:06] * SSGamer [webchat@c-98-198-6-43.hsd1.tx.comcast.net] has joined #minecrafthelp
#528 [08:07] <SSGamer> whenever I load a world or join a server i crash. I have also deleted and reinstalled minecraft and restarted my pc multiple times.
#529 [08:07] * The_KillR_vibE [webchat@cpe-68-174-168-183.nyc.res.rr.com] has joined #minecrafthelp
#530 [08:08] <The_KillR_vibE> Hai, I want to know if there's any way to increase the amount of players capable of entering a realm?
#531 [08:09] * SSGamer [webchat@c-98-198-6-43.hsd1.tx.comcast.net] has quit. (Client Quit)
#532 [08:09] * Tubafogo [webchat@b141bd06.virtua.com.br] has joined #minecrafthelp
#533 [08:09] <Tubafogo> Hello, how can i reactivate my account?
#534 [08:10] <Tubafogo> I want to deliver my nickname to my friend, but i desativated my account and the nickname cant be taken
#535 [08:10] * Loeserh [webchat@62-251-68-143.ip.xs4all.nl] has joined #minecrafthelp
#536 [08:11] <Loeserh> Hey so i haven't received my email to change my password wich worked fine 2 hours ago. Any tips?
#537 [08:11] <The_KillR_vibE> Once you deleted an account, I believe you have to make a new account as the old one may not be recoverable anymore.
#538 [08:13] <The_KillR_vibE> However I don't recall there being a way to delete one, unless it's a fake one anyways.
#539 [08:13] * DasPechNaamWeg [webchat@ip4da6ab0e.direct-adsl.nl] has joined #minecrafthelp
#540 [08:14] <DasPechNaamWeg> Hello
#541 [08:14] <DasPechNaamWeg> I have buyed a minecon cape from someone but the redeemcode link doesnt work or something
#542 [08:14] <DasPechNaamWeg> can you give me the minecon cape i will give the link
#543 [08:18] * Loeserh [webchat@62-251-68-143.ip.xs4all.nl] has quit. (Quit: webchat.esper.net)
#544 [08:18] <DasPechNaamWeg> ?
#545 [08:22] <The_KillR_vibE> You have to make sure that the link is valid first.
#546 [08:26] <Andrio> DasPechNaamWeg, you can't sell Minecon capes
#547 [08:27] <Andrio> The_KillR_vibE, there doesn't seem to be one
#548 [08:28] <Andrio> it's fixed at 11
#549 [08:28] <Andrio> DasPechNaamWeg, is the link to a mojang.com site?
#550 [08:28] <Andrio> Or minecraft.net
#551 [08:28] <DasPechNaamWeg> i dont know i think minecraft.net
#552 [08:29] <Andrio> hm
#553 [08:29] <DasPechNaamWeg> i litteraly payed 290 dollar for it
#554 [08:30] <DasPechNaamWeg> do you want the link?
#555 [08:30] * Thunderstorm3 [webchat@host86-148-53-91.range86-148.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#556 [08:30] * Anon [webchat@104-6-245-44.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#557 [08:30] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#558 [08:30] <Anon> Hello
#559 [08:30] <The_KillR_vibE> Andrio Oh that's a shame, I have roughly 15 friends who play it actively and hosting games via port forwarding is often unreliable.
#560 [08:31] <DasPechNaamWeg> :(
#561 [08:31] <Andrio> The_KillR_vibE, how so?
#562 [08:31] <Andrio> DasPechNaamWeg, no
#563 [08:31] <Anon> My attack button isn't functioning properly
#564 [08:32] <DasPechNaamWeg> am i scammed?
#565 [08:32] <DasPechNaamWeg> for 290 dollar
#566 [08:32] <Andrio> DasPechNaamWeg, it's possible, I'm afraid
#567 [08:32] <Andrio> Anon, is it the left mouse button?
#568 [08:32] <The_KillR_vibE> Andrio Not everyone have a good client connection, server crashes are common, the runtime is dependent on the host, etc.
#569 [08:32] <Anon> yes it is
#570 [08:32] <DasPechNaamWeg> Or do i have to contact mojang for this
#571 [08:32] <Andrio> Anon, what happens when you press it?
#572 [08:32] <Anon> it works on every other application and in the minecraft menu, but just not when i attack
#573 [08:32] <Anon> i have to click it like 5 times for it to work
#574 [08:33] <Andrio> 'We no longer assist users in adding capes from previous years MINECON's to accounts.'
#575 [08:33] * Tubafogo [webchat@b141bd06.virtua.com.br] has quit. (Quit: webchat.esper.net)
#576 [08:33] <Andrio> Anon, what are you attacking?
#577 [08:33] <Anon> eh blocks, in pvp, etc
#578 [08:33] <DasPechNaamWeg> oh
#579 [08:33] <DasPechNaamWeg> thats not good
#580 [08:33] <Andrio> hm
#581 [08:33] <Andrio> Anon, check the control settings and make sure it isn't listed in red
#582 [08:34] <Anon> i can switch the control to a different button for it to work but its so unpractical
#583 [08:34] <Anon> it sint
#584 [08:34] <Anon> isnt
#585 [08:34] <Anon> ive had this problem for a while lol,, i got a new mouse and that hasnt helped matters
#586 [08:35] * DasPechNaamWeg [webchat@ip4da6ab0e.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#587 [08:36] <Andrio> ??> Anon tools/HJT
#588 [08:36] <Absol> Anon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#589 [08:36] <Absol> Anon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#590 [08:36] * Doom57 [webchat@b39f0936.virtua.com.br] has joined #minecrafthelp
#591 [08:38] <Doom57> Hello! I´m have a problem in Minecraft Java on Ubuntu 18.04, when I start to play for no long than 5 min suddenly the program close and sort out
#592 [08:38] * RemssilvaHD [webchat@lfbn-ren-1-171-53.w83-205.abo.wanadoo.fr] has joined #minecrafthelp
#593 [08:38] <Doom57> have you some hint on that?
#594 [08:39] <RemssilvaHD> bonjours j'ai un probleme je crois que je me suis fait piraté mon compte
#595 [08:40] <RemssilvaHD> I think put do hacked
#596 [08:41] <Anon> https://paste.ubuntu.com/p/pNtQRMPmRd/
#597 [08:41] <Anon> yikes i gotta go to church. thanks for the help, ill update as soon as i can
#598 [08:43] <RemssilvaHD> there is someone to help me
#599 [08:46] * RemssilvaHD [webchat@lfbn-ren-1-171-53.w83-205.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#600 [08:47] <Doom57> hello...there is someone there?
#601 [08:51] <Doom57> iuju
#602 [09:16] * Logan [webchat@cpe-74-139-127-68.kya.res.rr.com] has joined #minecrafthelp
#603 [09:17] <Logan> hi, i havnt played in a little less than a year and i know the last time i played i had to attach my account to a mojang account (attach it to an email) but i dont remember what that email is and i no longer have access to it, what should i do?
#604 [09:43] * SquirlteMC71 [webchat@97e7dafa.skybroadband.com] has joined #minecrafthelp
#605 [09:44] <SquirlteMC71> Hello! I was trying to connect to my brand new minecraft account, before realising that on my PC, I cannot log into my Mojang account on minecraft.net, but i can on my PS4! Also, when I try to connect to my account on the launcher, I get given a "Could not connect to server" when the server is perfectly fine
#606 [09:45] * ironkitty [webchat@c-73-162-102-131.hsd1.ca.comcast.net] has joined #minecrafthelp
#607 [09:46] <ironkitty> My mojan / microsoft account isn't showing my old minecraft account (and it says I've already migrated it). My username is ironkitty and I can't figure out where it is.
#608 [09:49] * SquirlteMC71 [webchat@97e7dafa.skybroadband.com] has quit. (Quit: webchat.esper.net)
#609 [09:50] * SquirtleMC71 [webchat@97e7dafa.skybroadband.com] has joined #minecrafthelp
#610 [09:52] * Samuel [webchat@cpc114460-sout10-2-0-cust954.20-1.cable.virginm.net] has joined #minecrafthelp
#611 [09:52] <Samuel> My Minecraft account is not receiving password reset emails.
#612 [09:53] * Samuel [webchat@cpc114460-sout10-2-0-cust954.20-1.cable.virginm.net] has quit. (Client Quit)
#613 [09:58] * SquirtleMC71 [webchat@97e7dafa.skybroadband.com] has quit. (Quit: webchat.esper.net)
#614 [09:59] * Jjmjcjc [webchat@c-73-75-102-61.hsd1.il.comcast.net] has joined #minecrafthelp
#615 [10:00] <Jjmjcjc> Why can't I connect to a lan server? Every time I try it says "io.netty.channel.AbstractChannel$
#616 [10:00] * flodflod [webchat@mad26-1-78-228-244-220.fbx.proxad.net] has joined #minecrafthelp
#617 [10:01] <flodflod> hello
#618 [10:01] <Jjmjcjc> hi
#619 [10:01] <flodflod> i have a problem
#620 [10:02] * Jjmjcjc [webchat@c-73-75-102-61.hsd1.il.comcast.net] has quit. (Client Quit)
#621 [10:03] <flodflod> i've lost my account password and i sent a reset request but i never received the mail
#622 [10:07] <flodflod> please help me !
#623 [10:07] * The_KillR_vibE [webchat@cpe-68-174-168-183.nyc.res.rr.com] has quit. (Quit: webchat.esper.net)
#624 [10:08] <flodflod> i need help please don't run away !
#625 [10:12] <Capfan67> flodflod, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#626 [10:12] <Capfan67> flodflod, One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#627 [10:13] <Capfan67> ??> flodflod account/send-email
#628 [10:13] <Absol> flodflod: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#629 [10:13] <Absol> flodflod: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#630 [10:15] <Capfan67> ironkitty, Your account doesn't appear to be Migrated yet. https://namemc.com/profile/ironkitty.1
#631 [10:16] * SpartanHost [webchat@c-69-245-188-159.hsd1.il.comcast.net] has joined #minecrafthelp
#632 [10:17] <flodflod> i received this message
#633 [10:18] <SpartanHost> https://discord.gg/8tgVjDb
#634 [10:18] * Breadmaker91 [webchat@217-210-49-113-no2360.tbcn.telia.com] has joined #minecrafthelp
#635 [10:19] <Capfan67> SpartanHost, Are you trying to advertise here, or was that a typo?
#636 [10:19] <Galaxy_2Alex> SpartanHost, Please do not post Discord Invite Link in this channel.
#637 [10:20] <Breadmaker91> Hi!
#638 [10:20] <Breadmaker91> I have a transaction ID for Minecraft from 2011 when i purchased the game. The email adress i used back then can't be acessed anymore since it is an old domain. My quiestion is this: is there any way i can get acess to Minecraft using a new account but with my old transaction ID? I would like to avoid having to purchase the game again...
#639 [10:21] <flodflod> i saw that after few test :Error! Too many reset requests. Please try again later.
#640 [10:21] <Capfan67> Breadmaker91, You can submit a support request to Mojang, including your Transaction ID, to recover your account:
#641 [10:21] <Capfan67> ??> Breadmaker91 account/send-email
#642 [10:21] <Absol> Breadmaker91: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#643 [10:21] <Absol> Breadmaker91: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#644 [10:22] <Breadmaker91> Ok! Thanks!
#645 [10:22] <SpartanHost> https://discord.gg/8tgVjDb
#646 [10:22] <SpartanHost> https://discord.gg/8tgVjDb
#647 [10:22] * SpartanHost [webchat@c-69-245-188-159.hsd1.il.comcast.net] has left #minecrafthelp
#648 [10:22] <Capfan67> flodflod, Too many bad password requests does throttle your account for 1 hour. Wait 1 hour with no attempts, then try again to see if that's the issue.
#649 [10:22] * flodflod [webchat@mad26-1-78-228-244-220.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#650 [10:26] * flodflod [webchat@mad26-1-78-228-244-220.fbx.proxad.net] has joined #minecrafthelp
#651 [10:28] <flodflod> sorry the chat doesn't work so i reload
#652 [10:30] <Capfan67> flodflod, My last comment: Too many bad password requests does throttle your account for 1 hour. Wait 1 hour with no attempts, then try again to see if that's the issue.
#653 [10:30] <flodflod> okay thanks
#654 [10:32] * elak [webchat@cpc141882-watf13-2-0-cust1001.15-2.cable.virginm.net] has joined #minecrafthelp
#655 [10:32] <elak> hello, how can I cancel my purchase, please?
#656 [10:33] <Galaxy_2Alex> ??> elak account/refund
#657 [10:33] <Absol> elak: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#658 [10:40] * Anon [webchat@104-6-245-44.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#659 [10:40] <Anon> Hello!
#660 [10:41] <Galaxy_2Alex> Anon, Hello
#661 [10:41] <Anon> Someone was helping me earlier but I had to go to church. My left click doesn't work properly on minecraft specifically
#662 [10:42] <Galaxy_2Alex> Anon, Java or Bedrock Edition? Also, which operating system are you using?
#663 [10:42] <Anon> Java. Sorry, what do you mean by operating system? like pc/windows?
#664 [10:43] <Galaxy_2Alex> Anon, Yes, Mac, Linux or Windows.
#665 [10:43] <Anon> Windows
#666 [10:44] <Galaxy_2Alex> Anon, Are you using the Java Edition or the Bedrock Edition?
#667 [10:45] <Anon> I am using Java
#668 [10:46] * Stefan [webchat@026-097-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#669 [10:46] <Galaxy_2Alex> Anon, And the mouse works find in all other applications?
#670 [10:46] <Stefan> well, i got his problem that i cant play minecraft anymore, i used to play it but it wont let me open minecraft
#671 [10:47] <Stefan> could someone help me?
#672 [10:47] <Anon> Yep, it does. It also works in the minecraft menu, just not when breaking blocks/attacking. I have to click about 5 times to attack once
#673 [10:48] <Galaxy_2Alex> Stefan, The launcher or the game?
#674 [10:48] <Stefan> it sais unable to start the minecraft runtime enviorment
#675 [10:49] <Stefan> this is most likely caused my a corruption. please try to reinstall minecraft
#676 [10:49] <Stefan> the launcher i guess
#677 [10:50] <Galaxy_2Alex> ??> Stefan launcher/reinst/win
#678 [10:50] <Absol> Stefan: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#679 [10:50] <Absol> Stefan: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#680 [10:50] <Galaxy_2Alex> Anon, What kind of mouse are you using?
#681 [10:50] <Anon> ah, im not sure what brand but its wireless
#682 [10:51] <Anon> same thing happened with the mouse i used before this one
#683 [10:51] <Galaxy_2Alex> ??> Anon tools/hjt
#684 [10:51] <Absol> Anon: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#685 [10:51] <Absol> Anon: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#686 [10:51] <Stefan> thanks absol for ur time but...what is the control panel?
#687 [10:51] <Stefan> where to find it atleast
#688 [10:51] <Galaxy_2Alex> Stefan, Are you on Windows?
#689 [10:51] <Stefan> yes
#690 [10:52] <Galaxy_2Alex> Stefan, Just type it into the Start Menu search box
#691 [10:52] <Anon> https://paste.ubuntu.com/p/PJqJKJT9pr/
#692 [10:53] <Stefan> when i type 'uninstall' it gives me'uninstall league of legends and league of legends.dat'
#693 [10:53] <Stefan> and one other option
#694 [10:53] <Galaxy_2Alex> ??> Anon av/adwcleaner
#695 [10:53] <Absol> Anon: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#696 [10:53] <Absol> Anon: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#697 [10:53] <Galaxy_2Alex> Stefan, Type "Control Panel".
#698 [10:54] * Vboi [webchat@c-73-222-55-123.hsd1.ca.comcast.net] has joined #minecrafthelp
#699 [10:54] <Stefan> oh yea got it the control panel, its starting
#700 [10:54] <Stefan> trying to start....
#701 [10:54] <Stefan> wow, it doesnt even want to start, give me a se
#702 [10:54] <Stefan> c
#703 [10:55] <Vboi> hey. cannot log into minecraft have tried uninstalling, contacting mojang (havent replied yet), changing password and waiting. The problem appears to be in the launcher as i CAN log into mojang. anybody have any idea what's going on?
#704 [10:55] <Galaxy_2Alex> ??> Vboi HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#705 [10:55] * Anon [webchat@104-6-245-44.lightspeed.wepbfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#706 [10:55] <Galaxy_2Alex> ??> Vboi tools/hjt
#707 [10:55] <Absol> Vboi: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#708 [10:56] <Absol> Vboi: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#709 [10:56] <Stefan> uhh absol, my pc is working against me and I'm going to make dinner now. could you send me a message? Ill give you my phone number, Yea yea i know i shouldnt but i think you are the only person that can help me. Im a grown up either so i know how to handle ;)
#710 [10:57] <Vboi> Galaxy_2Alex https://paste.ubuntu.com/p/23vGcMHzKD/
#711 [10:57] <Galaxy_2Alex> Stefan, Absol is a bot.
#712 [10:57] <Galaxy_2Alex> Stefan, Just come back here.
#713 [10:57] <Stefan> really
#714 [10:57] <Stefan> oh wo
#715 [10:57] <Stefan> w
#716 [10:57] <Galaxy_2Alex> Vboi, Using tools like McLeaks is strictly forbidden, and it can get your Minecraft account permanently suspended. First, remove the program if you still have it. Next, follow the instructions Absol will give you.
#717 [10:57] <Stefan> i feel kinda stupid now
#718 [10:57] <Galaxy_2Alex> ??> Vboi win/hosts/edit
#719 [10:57] * muzikzik [webchat@213-226-212-206.chrudim.cz] has joined #minecrafthelp
#720 [10:57] <Absol> Vboi: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#721 [10:57] <Absol> Vboi: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#722 [10:57] <Galaxy_2Alex> Vboi, Once the window is open, delete the lines containing "mojang.com" (the whole line, probably everything that is in the text file), and save that file - This will instantly resolve your issue. If you need an alternative account, please buy another one.
#723 [10:57] <Stefan> galaxy can you help me after?
#724 [10:58] <Vboi> wait how do i know if i have the mcleaks things
#725 [10:58] <muzikzik> Hellou... i have problem
#726 [10:58] <muzikzik> *hello
#727 [10:58] <Galaxy_2Alex> Vboi, I know you do, I can see it.
#728 [10:58] * Doom57 [webchat@b39f0936.virtua.com.br] has quit. (Quit: webchat.esper.net)
#729 [10:58] <Vboi> probably wanted to check out what it was. how do i remove it?
#730 [10:58] <Galaxy_2Alex> Vboi, May not be installed as a program but the hosts file is still edited.
#731 [10:58] <Galaxy_2Alex> Vboi, Follow the instructions me and Absol just gave you.
#732 [10:58] <Vboi> ok
#733 [10:58] <Stefan> ey galaxy, if you want to help me in a bit, here is my number
#734 [10:59] <Galaxy_2Alex> Stefan, Number? Just come back into this chat please.
#735 [10:59] <muzikzik> can you reset my password or something like that ??
#736 [10:59] <Galaxy_2Alex> muzikzik, What is the problem?
#737 [10:59] <Galaxy_2Alex> ??> muzikzik account/reset-passwprd
#738 [10:59] <Galaxy_2Alex> ??> muzikzik account/reset-password
#739 [10:59] <Absol> muzikzik: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#740 [10:59] <Absol> muzikzik: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#741 [10:59] <Stefan> will you still be here in an hour?
#742 [10:59] <muzikzik> Someone stole my account
#743 [10:59] <muzikzik> with email
#744 [10:59] <muzikzik> i cant connect to email
#745 [10:59] <Galaxy_2Alex> Stefan, Maybe, someone else might be here instead. If noone is, you may need to wait a while.
#746 [11:00] <Stefan> oef
#747 [11:00] <Stefan> well
#748 [11:00] * Anon [webchat@104-6-245-44.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#749 [11:00] <Galaxy_2Alex> muzikzik, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#750 [11:00] <Stefan> cya in a bit than
#751 [11:00] <Galaxy_2Alex> ??> muzikzik account/trans-id
#752 [11:00] <Absol> muzikzik: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#753 [11:00] <Galaxy_2Alex> ??> muzikzik account/send-email
#754 [11:00] <Absol> muzikzik: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#755 [11:00] <Absol> muzikzik: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#756 [11:00] <Anon> Hello, I'm back, My computers been restarted
#757 [11:00] <Vboi> omg thx so much
#758 [11:00] <Vboi> u are an actual elgend
#759 [11:00] <Vboi> legend
#760 [11:01] <Vboi> Galaxy_2Alex
#761 [11:01] * muzikzik [webchat@213-226-212-206.chrudim.cz] has quit. (Client Quit)
#762 [11:01] <Galaxy_2Alex> Vboi, No problem, just don't use alt account tools ever again. If you ever need an alt account, buy a new account on minecraft.net.
#763 [11:02] <Vboi> ok
#764 [11:02] <Vboi> good day
#765 [11:02] <Galaxy_2Alex> Anon, Did it fix the issue?
#766 [11:02] * Vboi [webchat@c-73-222-55-123.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#767 [11:02] <Anon> im logging on mc right now to check
#768 [11:04] <Anon> Eh not quite
#769 [11:04] <Anon> this is so odd
#770 [11:05] * flodflod [webchat@mad26-1-78-228-244-220.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#771 [11:06] <Galaxy_2Alex> Anon, Odd request, could you try to run the game on a different Windows User account that does not have a special character in it? Your current account name is "Allison`" and there is a tiny chance the ` is causing it.
#772 [11:06] <Anon> ah really? I could try that
#773 [11:07] * Stefan [webchat@026-097-045-062.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#774 [11:08] <Anon> I'll just need to create a new one real quick
#775 [11:11] * DCPBMX [webchat@ip68-3-188-237.ph.ph.cox.net] has joined #minecrafthelp
#776 [11:11] <DCPBMX> Hello?
#777 [11:11] <Galaxy_2Alex> DCPBMX, Hello
#778 [11:12] <DCPBMX> I bought Minecraft a long time ago and I cannot remember my account details. I need to know them so I can migrate my account from Legacy.
#779 [11:12] <Galaxy_2Alex> DCPBMX, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#780 [11:12] <Galaxy_2Alex> ??> DCPBMX account/trans-id
#781 [11:12] <Absol> DCPBMX: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#782 [11:12] <Galaxy_2Alex> ??> DCPBMX account/send-email
#783 [11:12] <Absol> DCPBMX: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#784 [11:12] <Absol> DCPBMX: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#785 [11:13] <DCPBMX> ack
#786 [11:13] <DCPBMX> That's the thing: I cannot remember the e-mail I used to get minecraft so I can't find my transaction ID
#787 [11:15] <Galaxy_2Alex> DCPBMX, Contact them nonetheless with as many details as possible, like birthdate, previous usernames, potential parts of the email addresses and anything else you can think of that may help them confirm that you did own the account
#788 [11:15] * p1ck3r5 [webchat@host86-181-229-122.range86-181.btcentralplus.com] has joined #minecrafthelp
#789 [11:16] <DCPBMX> you mean Mojang, yes?
#790 [11:16] <p1ck3r5> Hi i haven't received my password reset email
#791 [11:16] * louser2007 [webchat@176.201.180.254] has joined #minecrafthelp
#792 [11:16] <Galaxy_2Alex> DCPBMX, Yes.
#793 [11:16] <Galaxy_2Alex> p1ck3r5, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#794 [11:17] <louser2007> we can't pay the game with any credit card
#795 [11:17] * Anon [webchat@104-6-245-44.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#796 [11:17] <Galaxy_2Alex> louser2007, Does the credit card allow international transactions? Also, make sure it is not a prepaid credit card, those will not work.
#797 [11:18] <Galaxy_2Alex> louser2007, Alternatively, you can try to use the card via Paypal.
#798 [11:19] <louser2007> we tried cards enabled also abroad
#799 [11:19] <louser2007> also with Paypal
#800 [11:19] <Anon> Sorry for the delay! The problem seems to still be persisting
#801 [11:20] <Galaxy_2Alex> Anon, You did mention the issue changed though, correct? In what way?
#802 [11:20] <Anon> I just discovered that moving while/before attacking makes it occur more frequently
#803 [11:20] * p1ck3r5 [webchat@host86-181-229-122.range86-181.btcentralplus.com] has quit. (Client Quit)
#804 [11:20] <Anon> I don't think it has, no
#805 [11:20] <Galaxy_2Alex> Anon, Is it a laptop?
#806 [11:20] <Anon> Yep
#807 [11:20] <Anon> ASUS
#808 [11:20] <Galaxy_2Alex> Anon, does the issue occur with the pad?
#809 [11:21] <louser2007> no, non laptop
#810 [11:21] <Anon> yes it does
#811 [11:21] <Galaxy_2Alex> louser2007, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#812 [11:21] <Anon> I believe it only occurs after I move
#813 [11:22] * Brandon [webchat@174.141.143.150.dyn.plus.net] has joined #minecrafthelp
#814 [11:22] <Anon> but if i stand still, it works fine
#815 [11:22] <Galaxy_2Alex> louser2007, FWhat country are you trying to buy the game from?
#816 [11:22] <louser2007> Italy
#817 [11:22] <Brandon> Hello, I have minecraft on my xbox and would like to claim my free windows 10 edition on my pc but I cant, can anybody help?
#818 [11:22] <Galaxy_2Alex> Anon, If I told you to update all your Laptop's drivers, would you know what that means?
#819 [11:22] <Galaxy_2Alex> Brandon, Why can't you?
#820 [11:23] <Anon> Ah, probably not xd
#821 [11:23] <Galaxy_2Alex> louser2007, Try again using a different browser. Recommended are Chrome, Firefox or Edge
#822 [11:23] <Brandon> well when I went to the page it asked for my mojang email, I dont have a mojang email so I made one with the same email I use for my xbox account, but once I had logged in, it wouldnt let me claim a free windows 10 edition
#823 [11:23] <louser2007> I used chrome
#824 [11:24] <Galaxy_2Alex> Anon, I'll need your model number: https://www.asus.com/support/Article/565 (under "Notebook")
#825 [11:24] <louser2007> can I try from Internet Explorer?
#826 [11:25] <Brandon> do you know how to fix it?
#827 [11:25] <Galaxy_2Alex> Brandon, Oh right - as far as I am aware the Free Windows 10 Copy only came with the Java Edition until recently, not with the X-Box Edition.
#828 [11:25] <Galaxy_2Alex> louser2007, No, try either Firefox or Edge
#829 [11:25] <Brandon> thank you
#830 [11:26] <Brandon> ill have to keep an eye on the website to see if there is any news about a free copy for the xbox players
#831 [11:27] * DCPBMX [webchat@ip68-3-188-237.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#832 [11:29] <Anon> It says the system model is Q302LA
#833 [11:29] <Anon> Is that the one you were referring to?
#834 [11:32] * derm [webchat@c-98-211-218-231.hsd1.fl.comcast.net] has joined #minecrafthelp
#835 [11:32] <Galaxy_2Alex> Anon, Yes, just need the CPU information now.
#836 [11:32] <Galaxy_2Alex> ??> Anon win/dxdiag
#837 [11:32] <Absol> Anon: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#838 [11:34] <derm> so basically when ever i press play on the launcher and it goes to the screen that says mojang it never finishes loading and ends up saying the java primary se binary has stopped working.
#839 [11:34] <Galaxy_2Alex> ??> derm av/adwcleaner
#840 [11:34] <Absol> derm: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#841 [11:34] <Absol> derm: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#842 [11:35] <louser2007> I tried also with Firefox but it doesn't work, it says that there is a problem with the cards that work on other sites
#843 [11:35] <Anon> https://paste.ubuntu.com/p/VtktDqFMzM/
#844 [11:36] <Galaxy_2Alex> louser2007, Hmm, that is odd. Try using the card again on Paypal, and if it doesn't work, ask their support on why it does not. It's faster than contacting Mojang.
#845 [11:36] <louser2007> ok, thank you
#846 [11:37] <Galaxy_2Alex> Anon, https://www.asus.com/supportonly/Q302LA/HelpDesk_Download/
#847 [11:38] <Galaxy_2Alex> Anon, On this page, select the "IX-4xxxxU", then "Windows 10".
#848 [11:39] <Galaxy_2Alex> Anon, On that page, install all drivers apart from "VGA" and "Utilities"
#849 [11:41] <Anon> install BIOS-Utilities as well?
#850 [11:41] <Galaxy_2Alex> Anon, Yes, if you can.
#851 [11:41] <Anon> alright one moment
#852 [11:42] * Veritas [webchat@47.184.33.115] has joined #minecrafthelp
#853 [11:43] * bunter [webchat@172-125-172-216.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#854 [11:44] <Veritas> I had an email that I used to sign up to Minecraft about 6 years ago that's now defunct and I cant use it anymore, however I could still play Minecraft until recently. I can confirm my password hasn't changed, but for some reason I cannot log in. Any advice?
#855 [11:44] <bunter> my mine craft keeps crashing when trying to load a world with exit code -805306369
#856 [11:44] <Veritas> I cant change my password because my email is defunct and I cant use it anymore
#857 [11:44] <Anon> Alright im downloading the ones you said; it's just taking a bit of time to install
#858 [11:45] <tyteen4a03> bunter: modded?
#859 [11:45] <bunter> nope
#860 [11:45] <bunter> I run vannila
#861 [11:45] <tyteen4a03> Veritas: were you using your email or username to log in?
#862 [11:45] <tyteen4a03> ??> bunter launcher/log
#863 [11:45] <Absol> bunter: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#864 [11:45] <Galaxy_2Alex> Veritas, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#865 [11:45] <Galaxy_2Alex> ??> Veritas account/trans-id
#866 [11:45] <Absol> Veritas: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#867 [11:45] <Galaxy_2Alex> ??> Veritas account/send-email
#868 [11:45] <Absol> Veritas: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#869 [11:45] <Absol> Veritas: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#870 [11:46] * Veritas [webchat@47.184.33.115] has quit. (Client Quit)
#871 [11:47] * bluntz2323 [webchat@cpe-172-72-188-70.carolina.res.rr.com] has joined #minecrafthelp
#872 [11:47] <bunter> https://paste.ubuntu.com/p/W9vxNFqzmY/
#873 [11:48] <bunter> that is my log
#874 [11:48] <Anon> Alright, what should I do once they're all installed?
#875 [11:48] <Galaxy_2Alex> Anon, Restart the Laptop, and see what that did.
#876 [11:49] <tyteen4a03> ??> bunter tools/hjt
#877 [11:49] <Absol> bunter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#878 [11:49] <Absol> bunter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#879 [11:49] <Anon> Okay
#880 [11:49] <bluntz2323> I am having a issue migrating my account it keeps saying I havnt purchase the game but I did and I can log in and play
#881 [11:50] <Galaxy_2Alex> bluntz2323, What is your account username?
#882 [11:50] <bluntz2323> bluntz2323
#883 [11:51] <bunter> https://paste.ubuntu.com/p/h2X8sJBnb4/
#884 [11:52] <Galaxy_2Alex> bluntz2323, That username does not exist, are you sure it is correct?
#885 [11:52] <Galaxy_2Alex> bluntz2323, Uninstall Hamachi, and check if that resolves the issue.
#886 [11:53] <bluntz2323> yes its under my email user pro file in my xbox live on windiows 10
#887 [11:53] <bunter> the link i sent was of the HijackThis scan
#888 [11:53] * Anon [webchat@104-6-245-44.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#889 [11:54] <bluntz2323> what is Hamachi?
#890 [11:54] <Galaxy_2Alex> bluntz2323, Oh, keep in mind that the Bedrock Edition and Jav Edition are completely seperate.
#891 [11:54] <Galaxy_2Alex> bluntz2323, Sorry, my bad, that message was not for you.
#892 [11:54] <Galaxy_2Alex> bunter, Uninstall Hamachi, and check if that resolves the issue.
#893 [11:54] <bluntz2323> so how do I for instance run mods?
#894 [11:54] <bunter> I currently have hamachi uninstalled
#895 [11:55] * PotatoRex [webchat@173-20-248-99.client.mchsi.com] has joined #minecrafthelp
#896 [11:55] <Galaxy_2Alex> bluntz2323, You will need the Java Edition for that, which you can buy from https://minecraft.net.
#897 [11:55] <bluntz2323> ok ty
#898 [11:55] * PotatoRex [webchat@173-20-248-99.client.mchsi.com] has quit. (Client Quit)
#899 [11:56] <Anon> The problem is still occurring ;-;
#900 [11:56] <bunter> nvm I have hamachi installed
#901 [11:56] <bunter> I am uninstalling
#902 [11:57] <Galaxy_2Alex> Anon, Hmm, I think you may need to contact Asus directly about this is it seems like an issue with their hardware as far as I can tell.
#903 [11:58] <Anon> I see. This laptop is pretty old and it makes some strange sounds sometimes. Maybe it's time for an upgrade
#904 [11:58] <bunter> I uninstalled hamachi and the same problem occured
#905 [11:58] <bluntz2323> i am sorry i put wrong name in its knine2323
#906 [11:58] <Anon> Well thanks for all the help! I really appreciate it
#907 [12:00] <bluntz2323> i bought it for the link you gave me already
#908 [12:00] <Galaxy_2Alex> bluntz2323, But you do not own the Java Edition, correct?
#909 [12:00] <Galaxy_2Alex> Anon, No problem, sorry we couldn't be of more use.
#910 [12:00] <Galaxy_2Alex> bunter, Make sure you have enough RAM to run the server.
#911 [12:01] <bunter> how much ram do I need because its a single player server
#912 [12:01] <Anon> Nah, this is the wake up call I needed to buy a new PC xd have a good day
#913 [12:01] * Anon [webchat@104-6-245-44.lightspeed.wepbfl.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#914 [12:01] <Galaxy_2Alex> bunter, Just make sure you don't exceed the amount you have available on your PC.
#915 [12:03] <bluntz2323> not sure how do i check it was the starter edition
#916 [12:03] <bunter> I have it set to 2G's and I have 8 on my PC
#917 [12:03] <Galaxy_2Alex> bluntz2323, Yeah, those are seperate.
#918 [12:04] <bluntz2323> ah ok ty
#919 [12:04] <Galaxy_2Alex> bunter, Check your RAM usage in the Task-Manager, you might not have 2 GB available.
#920 [12:04] * Leland32 [webchat@99-149-22-152.lightspeed.plfdin.sbcglobal.net] has joined #minecrafthelp
#921 [12:09] <Leland32> Hey! I have had Minecraft for 6 years now and about 2 months ago my account was (assumingly) deactivated or something? I can only play the demo and I have looked all through the forums and tried pretty much everything. Nothing works and it still says i don't own Minecraft. Fixes?
#922 [12:10] <tyteen4a03> ??> Leland32 account/bug/demo
#923 [12:10] <Absol> Leland32: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#924 [12:10] <Galaxy_2Alex> oh right, that exists.
#925 [12:10] <Leland32> I've tried almost everything in there.
#926 [12:10] <tyteen4a03> Leland32: what have you not tried?
#927 [12:10] <bunter> I checked and I have 3.7 GB available
#928 [12:11] <bunter> when minecraft is not up and running
#929 [12:11] <Galaxy_2Alex> bunter, You probably cannot run the game and the server at the same time.
#930 [12:11] <Leland32> It happened after I had logged into a friend's account for a few weeks and then I could only play the demo.
#931 [12:12] <Leland32> umm
#932 [12:12] <tyteen4a03> I'm not sure why you need to run a single player server bunter
#933 [12:12] <bunter> my game keeps crashing when I try to load a singleplayer server
#934 [12:13] * Brandon [webchat@174.141.143.150.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#935 [12:13] <bunter> As in I get to the main menu go to single player select a world and the game crashes
#936 [12:14] <Galaxy_2Alex> ah, I misunderstood.
#937 [12:14] <Leland32> Ive tried everything i can think of.
#938 [12:14] <Galaxy_2Alex> ??> bunter av/adwcleaner
#939 [12:14] <Absol> bunter: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#940 [12:14] <Absol> bunter: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#941 [12:14] <tyteen4a03> Leland32: you said you've tried almost everything in that page - what have you not tried?
#942 [12:15] <Leland32> Nothing really now that i look back over it.
#943 [12:15] <tyteen4a03> Leland32: including emailing Mojang Support?
#944 [12:15] <Leland32> Other than the "Just bought Minecraft" section because that isn't my situation
#945 [12:16] * V0ltaren [webchat@h-137-145.A328.priv.bahnhof.se] has joined #minecrafthelp
#946 [12:16] <Leland32> No. I came here thinking it was to email mojang support.
#947 [12:16] <tyteen4a03> ??> Leland32 account/send-email
#948 [12:16] <Absol> Leland32: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#949 [12:16] <Absol> Leland32: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#950 [12:16] <bunter> do I run basic repair
#951 [12:17] <Galaxy_2Alex> bunter, Yes.
#952 [12:17] <bunter> Got it
#953 [12:17] <V0ltaren> Hi, first time here. I've got a problem with the Minecraft launcher, when I try to log in it says "Could not connect to server." any ideas how to fix this, I've tried to reset my computer, tested on another computer, flushed my dns and reset the router and such. Thankful for any help
#954 [12:17] * bunter [webchat@172-125-172-216.lightspeed.rlghnc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#955 [12:18] <Galaxy_2Alex> V0ltaren, Can you log in on https://minecraft.net?
#956 [12:19] * Stefan [webchat@026-097-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#957 [12:19] <V0ltaren> The "log in" button just greys out and nothing happens :s
#958 [12:19] <Stefan> Hi im back again, is there someone that can help me out with my problem?
#959 [12:20] <Galaxy_2Alex> V0ltaren, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#960 [12:20] <Galaxy_2Alex> ??> V0ltaren tools/hjt
#961 [12:20] <Absol> V0ltaren: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#962 [12:20] <Absol> V0ltaren: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#963 [12:20] <Galaxy_2Alex> V0ltaren, Make sure you do run the porgram as an Administrator.
#964 [12:20] <Stefan> oh still galaxy here
#965 [12:21] <Stefan> galaxy could you help me out?
#966 [12:22] <V0ltaren> Galaxy_2Alex https://paste.ubuntu.com/p/5mbRKGCq4x/
#967 [12:22] <Galaxy_2Alex> ??> Stefan launcher/reinst/win
#968 [12:22] <Absol> Stefan: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#969 [12:22] <Absol> Stefan: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#970 [12:22] * TroyMLP [webchat@cpe-172-74-146-85.nc.res.rr.com] has joined #minecrafthelp
#971 [12:23] <TroyMLP> A year or so since playing minecraft and trying to use the server jar to host a local server so that I can play with my wife and maybe friends can join later. I can join the server but when she tries she gets minecraft io.netty.channel.abstractchannel$annotatedconnectexception
#972 [12:23] <TroyMLP> is there a suggested fix for this?
#973 [12:23] <Galaxy_2Alex> ??> V0ltaren av/adwcleaner
#974 [12:23] <Absol> V0ltaren: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#975 [12:23] <Absol> V0ltaren: Run it, click Scan Now, once it completes the scan click Clean & Repair, restart the computer when it asks you to and come back here for further instructions.
#976 [12:24] <Stefan> do i really need to restart my pc?
#977 [12:24] <Galaxy_2Alex> TroyMLP, Is the server hosted on your system?
#978 [12:24] <Galaxy_2Alex> Stefan, It is highly recommended, yes.
#979 [12:24] <Stefan> oef okay\
#980 [12:24] <TroyMLP> Yes, I have firewall exceptions set up and allowed for both private and public and have given her my internal ip
#981 [12:25] <Stefan> and after restarting? because internet sais you have to buy minecraft, back in the days you just needed a minecraft acc for 20 and that was it
#982 [12:25] <Leland32> Sent email. Thanks for helping.
#983 [12:26] * Leland32 [webchat@99-149-22-152.lightspeed.plfdin.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#984 [12:26] * thetoxicsea [webchat@bwmvon9606w-lp140-04-70-24-91-202.dsl.bell.ca] has joined #minecrafthelp
#985 [12:26] * V0ltaren [webchat@h-137-145.A328.priv.bahnhof.se] has joined #minecrafthelp
#986 [12:27] <Galaxy_2Alex> TroyMLP, Check if completely disabling the Firewall helps.
#987 [12:27] <TroyMLP> I did so on her end, ill do so on my end to
#988 [12:27] <V0ltaren> Galaxy_2Alex Im back and done
#989 [12:27] <Stefan> okay i restarted my pc and what to do now?
#990 [12:28] <Galaxy_2Alex> V0ltaren, Check if that fixed the issue.
#991 [12:28] <Galaxy_2Alex> Stefan, Install the launcher again.
#992 [12:28] <V0ltaren> Nope, still "Could not connect to server"
#993 [12:28] * bunter [webchat@172-125-172-216.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#994 [12:28] <thetoxicsea> i've set up a server but when i try to join off my public ip address it gives me the whole io.netty thing. But I can join off of my pv4 address
#995 [12:28] <Stefan> galaxy, just type in minecraft download?
#996 [12:29] <Galaxy_2Alex> Stefan, https://www.minecraft.net/en-us/download/
#997 [12:29] <Galaxy_2Alex> thetoxicsea, Make sure the port forwarding is done correctly.
#998 [12:30] <thetoxicsea> how do i check if its done correctly, i think it is but not too sure
#999 [12:30] <Galaxy_2Alex> V0ltaren, Restart your Router. Also, make sure that no VPN or similar programm is running or active.
#1000 [12:30] <V0ltaren> Yeah, just did, still no luck, I don't have a vpn on this computer
#1001 [12:31] <Stefan> it still says unable to start minecraft runtime environment. this is most likely caused by a corruption please try to reinstall
#1002 [12:31] <Galaxy_2Alex> Stefan, HiJackThis is a program that will show us a basic overview of programs running on your computer. While it does sound scary, it does not give us any personal or sensitive information. Absol will give you further information about it.
#1003 [12:31] <Galaxy_2Alex> ??> Stefan tools/hjt
#1004 [12:31] <Absol> Stefan: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1005 [12:31] <Absol> Stefan: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1006 [12:33] <thetoxicsea> how do i know if i did the port forwarding correctly
#1007 [12:33] <TroyMLP> Galaxy_2Alex it's my firewall for sure. what is the command line parameter to declare specifically which javaw to use for the server launch? I will declare that in the bat and then ensure that it's allowed in firewall
#1008 [12:33] <Galaxy_2Alex> thetoxicsea, Just go through the steps again.
#1009 [12:33] * Stefan_PC [webchat@026-097-045-062.dynamic.caiway.nl] has joined #minecrafthelp
#1010 [12:34] <Stefan_PC> this is the same stefan but on pc instead of chromebook
#1011 [12:34] <Stefan_PC> could you send me the link again plz?
#1012 [12:34] <Galaxy_2Alex> ??> Stefan_PC tools/hjt
#1013 [12:34] <Absol> Stefan_PC: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1014 [12:34] <Absol> Stefan_PC: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1015 [12:34] <Galaxy_2Alex> V0ltaren, and you ran the HJT earlier as administrator, correct?
#1016 [12:34] <Capfan67> thetoxicsea, Put your Outside IP in this tool: https://dinnerbone.com/minecraft/tools/status/
#1017 [12:34] <thetoxicsea> i think it might be my router firewall, is that a probable cause?
#1018 [12:34] <Capfan67> thetoxicsea, It seems to be running.
#1019 [12:35] <Galaxy_2Alex> thetoxicsea, That is possible, yes.
#1020 [12:35] <V0ltaren> Galaxy_2Alex Yes, I did
#1021 [12:36] <bunter> I ran adwcleaner and checked to see if my singleplayer minecraft worlds worked and it seems that the adwcleaner didn't work
#1022 [12:36] * thetoxicsea [webchat@bwmvon9606w-lp140-04-70-24-91-202.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#1023 [12:36] <Galaxy_2Alex> TroyMLP, Sorry for the delay, trying to think of the way to do it.
#1024 [12:37] <Galaxy_2Alex> TroyMLP, Just make sure that only the version of Java you want to be used is installed.
#1025 [12:37] <TroyMLP> Alright, I also tried replacing the beginning of the bat with the path to which java executable within quotations. giving that a shot now
#1026 [12:38] <Stefan_PC> galaxy, the site says that my time isnt correnct but it is
#1027 [12:38] <Galaxy_2Alex> TroyMLP, That may work, what will definitely work is setting environmental variables in the bat
#1028 [12:38] <TroyMLP> It worked Galaxy_2Alex, is there a rep system or anything here for helpign towards solution?
#1029 [12:39] <bunter> still have the same crash code 805306369
#1030 [12:39] <Galaxy_2Alex> TroyMLP, I'm not quite sure what you mean.
#1031 [12:40] <TroyMLP> Is there a way to give you points or reputation for helping solve my issues
#1032 [12:40] <Stefan_PC> absol could you send me the link again plz
#1033 [12:40] <Galaxy_2Alex> bunter, Please provide a new HJT log.
#1034 [12:40] <Galaxy_2Alex> ??> bunter tools/hjt
#1035 [12:40] <Absol> bunter: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1036 [12:40] <Absol> bunter: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1037 [12:40] <Galaxy_2Alex> ??> Stefan_PC tools/hjt
#1038 [12:40] <Absol> Stefan_PC: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1039 [12:40] <Absol> Stefan_PC: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1040 [12:40] <Stefan_PC> is doesnt work
#1041 [12:40] <Stefan_PC> paste says that my time isnt right
#1042 [12:41] <Galaxy_2Alex> TroyMLP, Ah, no, not at all.
#1043 [12:41] <Galaxy_2Alex> Stefan_PC, Use a different pasting website in that case, like paste.ee
#1044 [12:41] * TroyMLP [webchat@cpe-172-74-146-85.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1045 [12:41] <Stefan_PC> cool, got it
#1046 [12:41] <Stefan_PC> ill paste now
#1047 [12:41] <Galaxy_2Alex> V0ltaren, What country are you trying to connect from?
#1048 [12:42] <V0ltaren> Sweden
#1049 [12:42] <Stefan_PC> i pasted, do you just want me to send the link or save something?
#1050 [12:42] <Galaxy_2Alex> Stefan_PC, Yes, post the link here.
#1051 [12:42] <Stefan_PC> https://paste.ee/p/pw95w
#1052 [12:43] * Webchat889 [webchat@37.251.223.82] has joined #minecrafthelp
#1053 [12:43] * Espercorn kicked Webchat889 from #minecrafthelp (Reason: ebchat889 :User is banned from this channel)
#1054 [12:43] <bunter> https://paste.ubuntu.com/p/4rC3dQ67zb/
#1055 [12:43] <Galaxy_2Alex> V0ltaren, Uninstall the VPN, just to see if it might cause issues even when it's turned off.
#1056 [12:45] * Oops [webchat@50-24-119-98.bcstcmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1057 [12:46] <Oops> Hey, Is there anyway to cancel a help ticket
#1058 [12:46] <Galaxy_2Alex> Oops, A help ticket you already sent to Mojang?
#1059 [12:46] <V0ltaren> Wait, what vpn? I don't even have a vpn on this computer, I believe I've uninstalled all my vpns
#1060 [12:46] <Galaxy_2Alex> V0ltaren, ExpressVPN is running.
#1061 [12:46] <Stefan_PC> have you seen my link?
#1062 [12:47] <Galaxy_2Alex> ??> bunter av/malwarebytes
#1063 [12:47] <Absol> bunter: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1064 [12:47] <Oops> yeah, I wanted to delete my accout but I as having an error. However, Ive changed my mind and no longer want the account deleted. Galaxy_2Alex
#1065 [12:47] <Absol> bunter: Download it here: https://www.malwarebytes.org/
#1066 [12:47] <Absol> bunter: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#1067 [12:47] <V0ltaren> Galaxy_2Alex
#1068 [12:47] <Galaxy_2Alex> Oops, Best option is to wait for them to answer, then reply to that answer right away.
#1069 [12:47] <V0ltaren> I dont have it installed
#1070 [12:47] <Oops> Galaxy_2Alex Ok, thank you
#1071 [12:47] <V0ltaren> Its not running when I look in the task manager
#1072 [12:47] * Oops [webchat@50-24-119-98.bcstcmta02.res.dyn.suddenlink.net] has quit. (Client Quit)
#1073 [12:48] <Galaxy_2Alex> V0ltaren, could you create a new HJT log please?
#1074 [12:48] <Galaxy_2Alex> Stefan_PC, Uninstall McAfee.
#1075 [12:49] <Galaxy_2Alex> ??> Stefan_PC av/mcafee/uninstall
#1076 [12:49] <Absol> Stefan_PC: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1077 [12:50] <Stefan_PC> do i need to use step 2 or can i use step one ?
#1078 [12:50] <Galaxy_2Alex> Right, I got another 10 minutes
#1079 [12:50] <V0ltaren> Galaxy_2Alex, I see it in the pastebin but the folder doesn't even exist...
#1080 [12:50] <V0ltaren> https://paste.ubuntu.com/p/jTgfDHDmrF/
#1081 [12:51] <Galaxy_2Alex> V0ltaren, In the folder explorer, enter this into the top bar: "C:\Program Files (x86)\ExpressVPN"
#1082 [12:51] <V0ltaren> Just did, it doesn't even exist
#1083 [12:51] <Galaxy_2Alex> Stefan_PC, Yes, use Step 2.
#1084 [12:51] <Stefan_PC> okay
#1085 [12:51] <V0ltaren> Galaxy_2Alex https://gyazo.com/730e876fc98ba6b29197fa9217002542
#1086 [12:52] <Galaxy_2Alex> V0ltaren, Try that: https://www.expressvpn.com/support/vpn-setup/app-for-windows/#uninstall
#1087 [12:52] <V0ltaren> Nope, it's not there :|
#1088 [12:53] <Galaxy_2Alex> V0ltaren, Restart your PC, then create a new HJT log.
#1089 [12:53] * V0ltaren [webchat@h-137-145.A328.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#1090 [12:55] * Human_Monkey [webchat@d8D865682.access.telenet.be] has joined #minecrafthelp
#1091 [12:55] * V0ltaren [webchat@h-137-145.A328.priv.bahnhof.se] has joined #minecrafthelp
#1092 [12:55] <V0ltaren> Galaxy_2Alex https://paste.ubuntu.com/p/TNtk3HNyvv/
#1093 [12:56] <V0ltaren> I see that it's still running, but I can't find it in the task manager and the folder doesn't even exist, I'm so confused rn
#1094 [12:57] <Stefan_PC> galaxy, do i need to press ''restart''
#1095 [12:57] * X_Raydon [webchat@s5594f620.adsl.online.nl] has joined #minecrafthelp
#1096 [12:57] <X_Raydon> hey i dont recieve my pasword reset on my mail
#1097 [12:58] <Stefan_PC> because it says that unsaved data could be lsot
#1098 [12:58] <Galaxy_2Alex> Stefan_PC, Yes.
#1099 [12:58] <Galaxy_2Alex> X_Raydon, Please refer to this page: https://help.mojang.com/customer/portal/articles/542001
#1100 [12:59] <X_Raydon> its non of them
#1101 [12:59] <X_Raydon> i tryded
#1102 [12:59] <Galaxy_2Alex> X_Raydon, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#1103 [12:59] <Galaxy_2Alex> ??> X_Raydon account/trans-id
#1104 [12:59] <Absol> X_Raydon: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1105 [12:59] <Galaxy_2Alex> ??> X_Raydon account/send-email
#1106 [13:00] <Absol> X_Raydon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1107 [13:00] <Absol> X_Raydon: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1108 [13:00] <Stefan> galaxy my pc is restarting
#1109 [13:00] <Galaxy_2Alex> V0ltaren, So am I, unfortunately, I need to head off.
#1110 [13:01] <Galaxy_2Alex> V0ltaren, Maybe try and contact ExpressVPN about this.
#1111 [13:01] <V0ltaren> Galaxy_2Alex No problems, thanks for your help
#1112 [13:01] <V0ltaren> Yes i am writing with them atm
#1113 [13:01] <Galaxy_2Alex> Right, I do need to head off now, someone else may help you shortly.
#1114 [13:01] <Stefan> have a good day galaxy
#1115 [13:03] <Stefan> absol what to do next
#1116 [13:03] <Stefan> he might be a bot but idc
#1117 [13:03] * Human_Monkey [webchat@d8D865682.access.telenet.be] has quit. (Quit: webchat.esper.net)
#1118 [13:09] * V0ltaren [webchat@h-137-145.A328.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#1119 [13:09] * Landen [webchat@199.34.91.247] has joined #minecrafthelp
#1120 [13:10] * weezygator [webchat@cpe-67-248-179-226.nycap.res.rr.com] has joined #minecrafthelp
#1121 [13:10] <Stefan> someone new joined?
#1122 [13:10] <Landen> Hello! I'm having trouble logging into my minecraft account, and I think it may be compromised. There appears to be a name change that I had not initiated on NameMC.
#1123 [13:11] <weezygator> Hello, I am trying to login to my account but it says my password is incorrect, and I tried to reset my password using my email, but never recieved one, Thanks!
#1124 [13:11] * V0ltaren [webchat@h-137-145.A328.priv.bahnhof.se] has joined #minecrafthelp
#1125 [13:12] <Stefan> hey vol again
#1126 [13:14] * POSEIDON [webchat@109.101.192.21] has joined #minecrafthelp
#1127 [13:14] <POSEIDON> hello
#1128 [13:15] * Stefan [webchat@026-097-045-062.dynamic.caiway.nl] has quit. (Quit: webchat.esper.net)
#1129 [13:16] <X_Raydon> is it not posebolt to send me te reset pasword email
#1130 [13:17] <X_Raydon> possebel*
#1131 [13:17] <X_Raydon> i never chaned my email
#1132 [13:18] * POSEIDON [webchat@109.101.192.21] has quit. (Client Quit)
#1133 [13:19] <Capfan67> X_Raydon, Are you asking for the link to reset your password?
#1134 [13:19] <X_Raydon> no
#1135 [13:19] * weezygator [webchat@cpe-67-248-179-226.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#1136 [13:20] <X_Raydon> because i dont recieve any in my mail and never chanced and never marked it as spam
#1137 [13:20] <X_Raydon> chaned my mail*
#1138 [13:21] <Capfan67> X_Raydon, Ok, so you requested a password reset, but didn't receive the system email. Did you check your spam/junk folders?
#1139 [13:21] <Landen> I'm having the same issue. I'm not getting an email for a password reset, but I still remember my password and haven't changed it.
#1140 [13:21] <X_Raydon> yea same issue
#1141 [13:21] <Capfan67> X_Raydon & Landen, There are a number of reasons why you may not receive system emails from Mojang: https://help.mojang.com/customer/en/portal/articles/542001-cannot-get-mojang-system-emails
#1142 [13:22] <X_Raydon> no its not that
#1143 [13:22] <Capfan67> X_Raydon & Landen
#1144 [13:22] <Capfan67> X_Raydon & Landen One of the unlisted reasons is suspicious activity, often caused by giving your login information to a 3rd party or website. In those cases, you need to contact Mojang Customer Support to unlock your account:
#1145 [13:22] <Capfan67> ??> Landen account/send-email
#1146 [13:22] <Absol> Landen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1147 [13:22] <Absol> Landen: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1148 [13:22] <X_Raydon> i did and dont get a respond
#1149 [13:22] <Landen> Thank you very much!
#1150 [13:23] <X_Raydon> a wholl week
#1151 [13:24] <Capfan67> X_Raydon, When you send your request, did you get the automated reply with ticket number?
#1152 [13:26] <X_Raydon> no
#1153 [13:26] <X_Raydon> but i think i aksed the wrong qestion
#1154 [13:27] <X_Raydon> i thin its the third party issue
#1155 [13:27] <Capfan67> X_Raydon, ok, what problem are we trying to solve?
#1156 [13:31] * Need_help [webchat@host-92-8-210-182.as43234.net] has joined #minecrafthelp
#1157 [13:32] <X_Raydon> well i tryed to loging in my mincraft acount but it tells me that my username or password is not corret but i never chaned my mail and i use the right password
#1158 [13:32] <Need_help> Hello i play modded minecraft on 1.7.10 when i try to open a new world it closes the entire game but a previous world i go on to? Please help if you can
#1159 [13:32] <Capfan67> ??> Need_help mods
#1160 [13:32] <Absol> Need_help: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1161 [13:32] <Absol> Need_help: You can try seeking help on the forum https://www.minecraftforum.net/forums/support/java-edition-support , or FTB subreddit https://www.reddit.com/r/feedthebeast/
#1162 [13:33] <Need_help> okay thank you
#1163 [13:37] * bunter [webchat@172-125-172-216.lightspeed.rlghnc.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1164 [13:39] * Landen [webchat@199.34.91.247] has quit. (Quit: webchat.esper.net)
#1165 [13:42] * X_Raydon [webchat@s5594f620.adsl.online.nl] has quit. (Quit: webchat.esper.net)
#1166 [13:43] * Regi [webchat@j26196.upc-j.chello.nl] has joined #minecrafthelp
#1167 [13:48] <Regi> I'm having trouble accessing my Minecraft account. I purchased the game in 2015, but I can't remember the e-mail and password combination I registred with. I can provide you with lots of information to help, but I just want my account back. I think I no longer use the e-mail I registred my account with. /// I also created a new account on the e-mai
#1168 [13:48] <Regi> l regicookies@gmail.com but it seems like I can't access this account either. I did a forgot password, but I never receive mails to reset my password for that new account. Please help
#1169 [13:48] * Eros [webchat@122-56-91-145.n4l.sparkdigital.co.nz] has joined #minecrafthelp
#1170 [13:48] * Eros [webchat@122-56-91-145.n4l.sparkdigital.co.nz] has quit. (Client Quit)
#1171 [13:54] <Capfan67> Regi, This is a public channel. Don't post private information here.
#1172 [13:55] <Capfan67> Regi, We are volunteers who help with technical client issues. We're not Mojang. We can't fix account issues unless they're caused by tecnical issues. Now, having said that, if you don't know your login credentials, you'll need to contact Mojang. I can give you the link:
#1173 [13:56] <Capfan67> ??> Regi account/send-email
#1174 [13:56] <Absol> Regi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1175 [13:56] <Absol> Regi: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1176 [13:57] <Regi> Alright, thank you
#1177 [14:04] * harry8 [webchat@2.24.187.58] has joined #minecrafthelp
#1178 [14:04] <harry8> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1179 [14:06] * harry8 [webchat@2.24.187.58] has quit. (Client Quit)
#1180 [14:06] * tim [webchat@c-14e9235c.019-83-6c756c90.bbcust.telenor.se] has joined #minecrafthelp
#1181 [14:06] <tim> i forgot my minecraft username
#1182 [14:07] * tim [webchat@c-14e9235c.019-83-6c756c90.bbcust.telenor.se] has quit. (Client Quit)
#1183 [14:12] * Son_Goku [webchat@47-214-19-59.brsncmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#1184 [14:12] <Son_Goku> hi
#1185 [14:12] <Son_Goku> i need help
#1186 [14:12] <Son_Goku> Unable to save download. hurt2.ogg
#1187 [14:12] <Son_Goku> Name: hurt2.ogg
#1188 [14:14] * Son_Goku [webchat@47-214-19-59.brsncmta02.res.dyn.suddenlink.net] has quit. (Client Quit)
#1189 [14:14] * Justin [webchat@64.184.67.112] has joined #minecrafthelp
#1190 [14:15] * Derp [webchat@c-73-229-73-192.hsd1.co.comcast.net] has joined #minecrafthelp
#1191 [14:15] <Derp> i need help with some account migration
#1192 [14:15] * Derp [webchat@c-73-229-73-192.hsd1.co.comcast.net] has quit. (Client Quit)
#1193 [14:16] * Justin [webchat@64.184.67.112] has quit. (Client Quit)
#1194 [14:22] * CragnatharTheDestroyer [~TheAmazin@2a02:c7f:7822:8200:752d:a840:5f6b:6d48] has joined #minecrafthelp
#1195 [14:26] * CaptainBlyat [webchat@24-230-35-229-static.midco.net] has joined #minecrafthelp
#1196 [14:26] <CaptainBlyat> Hello
#1197 [14:27] * CaptainBlyat [webchat@24-230-35-229-static.midco.net] has quit. (Client Quit)
#1198 [14:33] * chumchumfat [webchat@host81-132-74-137.range81-132.btcentralplus.com] has joined #minecrafthelp
#1199 [14:35] * Matt4 [webchat@host86-175-117-225.range86-175.btcentralplus.com] has joined #minecrafthelp
#1200 [14:35] <chumchumfat> so my account which was made back in 2011 was made on my dads email which i dont know and i dont remember the password and my dad deleted the email for the transaction id so i dont know what to do
#1201 [14:35] <Matt4> help
#1202 [14:36] <chumchumfat> i too need help
#1203 [14:36] <Matt4> i forgot my email from 2011 so i am screwed
#1204 [14:36] <chumchumfat> same
#1205 [14:36] <chumchumfat> and my password
#1206 [14:37] <Matt4> i swear im talking to you in a playstation party?
#1207 [14:37] <chumchumfat> ikr i dont know
#1208 [14:37] <Matt4> subscribe to pewdiepie
#1209 [14:37] <tyteen4a03> ??> chumchumfat account/send-email
#1210 [14:37] * tyteen4a03 kicked Matt4 from #minecrafthelp (Reason: att4 :Your behavior is not conducive to the desired environment.)
#1211 [14:37] <Absol> chumchumfat: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1212 [14:37] <Absol> chumchumfat: For wait times on replies refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1213 [14:37] <CragnatharTheDestroyer> oof
#1214 [14:37] <tyteen4a03> ??> chumchumfat account/trans-id/dibs
#1215 [14:37] <Absol> chumchumfat: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#1216 [14:37] <Absol> chumchumfat: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#1217 [14:37] <chumchumfat> Absol i dont know the id though
#1218 [14:38] <chumchumfat> so im basically screwed
#1219 [14:38] <tyteen4a03> chumchumfat: read what Absol said
#1220 [14:38] * Anon [webchat@104-6-245-44.lightspeed.wepbfl.sbcglobal.net] has joined #minecrafthelp
#1221 [14:40] <chumchumfat> I already contacted mojang :(
#1222 [14:40] * austin [webchat@c-73-79-91-177.hsd1.oh.comcast.net] has joined #minecrafthelp
#1223 [14:41] <austin> hello, i am having trouble with an account i own. the email i used for the account was deactivated because i havent played in a while and i only used that email for minecraft. i need to change the email on the account but i cant access it
#1224 [14:43] <Anon> Hello! I just wanted to come back to say that I found a solution to my issue where I couldn't use left click and move at the same time. It was a bug with the Touchpad sensitivity on Windows 10. Changing it from "Medium" to "Most" fixes this. I just wanted to let you guys know in case someone else comes across this problem in the future.
#1225 [14:50] * ironkitty [webchat@c-73-162-102-131.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1226 [14:56] * minederp [webchat@adsl-76-254-198-197.dsl.mrdnct.sbcglobal.net] has joined #minecrafthelp
#1227 [14:57] <minederp> hello, having java.net connection isses running on lan
#1228 [14:59] * minederp [webchat@adsl-76-254-198-197.dsl.mrdnct.sbcglobal.net] has quit. (Client Quit)
#1229 [15:05] * Emerald7 [webchat@75-162-169-156.desm.qwest.net] has joined #minecrafthelp
#1230 [15:06] <Emerald7> I am not able to log into my minecraft account. I haven't played for a long time and forgot both my email and pass
#1231 [15:06] <Emerald7> My current edition is Java Edition for Mac OS
#1232 [15:07] * VADemon [~VADemon@2a01:4f8:212:2f1d:88::41] has quit. (Quit: left4dead)
#1233 [15:10] * Selicre [webchat@hyper.is-a.cat] has joined #minecrafthelp
#1234 [15:11] * Emerald7 [webchat@75-162-169-156.desm.qwest.net] has quit. (Quit: webchat.esper.net)
#1235 [15:11] <Selicre> It seems to be impossible to run 1.8.9 and below on linux, and it fails with "Error details: Missing key 'natives-linux' on libraries[*].downloads (should be object, required as there's a classifier)"
#1236 [15:12] <Selicre> Is there any way to fix this locally?
#1237 [15:14] <tyteen4a03> not sure why that's happening
#1238 [15:16] <Selicre> 1.9.4 works, but it ain't what I need
#1239 [15:22] * kenny [webchat@cpe-24-210-225-68.neo.res.rr.com] has joined #minecrafthelp
#1240 [15:22] <kenny> hello
#1241 [15:22] * kenny is now known as Guest73578
#1242 [15:23] <Guest73578> i had a question about some login issues
#1243 [15:23] * Mason [webchat@c-98-227-208-240.hsd1.in.comcast.net] has joined #minecrafthelp
#1244 [15:24] <Mason> Can't answer security questions cause I deleted my email and can't reset them
#1245 [15:24] <Guest73578> i have not logged into minecraft in years. i remember my username and password, but not the email address
#1246 [15:26] * Guest73578 [webchat@cpe-24-210-225-68.neo.res.rr.com] has quit. (Client Quit)
#1247 [15:28] * Mason [webchat@c-98-227-208-240.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#1248 [15:29] * gmfireater [webchat@c-73-145-60-178.hsd1.mi.comcast.net] has joined #minecrafthelp
#1249 [15:29] <gmfireater> I'm not receiving the pasword reset email
#1250 [15:30] * Peptic [webchat@h20.50.189.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#1251 [15:31] <Peptic> my newly install minecraft wont open, it says that when it tries to download a thing it says it's already being used what do i do.
#1252 [15:31] <Selicre> ok, nvm, it was because my launcher was outdated
#1253 [15:31] <Selicre> ok, nvm, it was because my launcher was outdated
#1254 [15:37] * Peptic [webchat@h20.50.189.173.dynamic.ip.windstream.net] has left #minecrafthelp
#1255 [15:40] * gmfireater [webchat@c-73-145-60-178.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#1256 [15:46] * canadiansoap [webchat@c-73-39-164-26.hsd1.md.comcast.net] has joined #minecrafthelp
#1257 [15:48] <canadiansoap> hello, I need some help migrating my account
#1258 [16:01] * Lucifer4 [webchat@ip-109-41-0-18.web.vodafone.de] has joined #minecrafthelp
#1259 [16:02] <Lucifer4> Hello
#1260 [16:05] <Lucifer4> Hello I have forgotten my email and my password I have the game already very long
#1261 [16:20] * mayanprincess [webchat@cpe-74-129-44-157.kya.res.rr.com] has joined #minecrafthelp
#1262 [16:25] * maya [webchat@cpe-74-129-44-157.kya.res.rr.com] has joined #minecrafthelp
#1263 [16:25] * iClqss [webchat@Dinamic-BA-RES-191-88-179-148.tigoune.com.co] has joined #minecrafthelp
#1264 [16:26] * iClqss [webchat@Dinamic-BA-RES-191-88-179-148.tigoune.com.co] has quit. (Client Quit)
#1265 [16:27] * Domia119 [webchat@c-98-204-116-146.hsd1.md.comcast.net] has joined #minecrafthelp
#1266 [16:30] <Domia119> Hello, i purchased minecraft on 7/16/2012, I have not played in years however, i recently tried to log and could not, saying that my username and password were wrong, i tried to reset them and just never recieved a reset email, i then just trying anything made a new account with mojang and it let me create a new account with the original email i ha
#1267 [16:30] <Domia119> d my account with. I still have my transaction ID and proof of purchase but can not log into my account and play the game. I emailed mojang about this over a week ago and have not heard back
#1268 [16:36] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has quit. (Quit: WeeChat 2.4)
#1269 [16:39] * CragnatharTheDestroyer [~TheAmazin@2a02:c7f:7822:8200:752d:a840:5f6b:6d48] has quit. (Quit: Leaving)
#1270 [16:40] * ba7888b72413a16a [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1271 [16:59] * WaterLily [webchat@68-115-81-96.dhcp.roch.mn.charter.com] has joined #minecrafthelp
#1272 [17:00] <WaterLily> Hello I keep launching Minecraft from the launcher and once it gets to the Mojang screen Minecraft goes unresponsive?
#1273 [17:01] * mayanprincess [webchat@cpe-74-129-44-157.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#1274 [17:01] * maya [webchat@cpe-74-129-44-157.kya.res.rr.com] has quit. (Quit: webchat.esper.net)
#1275 [17:02] * jay [webchat@hrbg-74-47-125-43-pppoe.dsl.hrbg.epix.net] has joined #minecrafthelp
#1276 [17:03] <jay> how to cross platform pc and ps4 plus how to join realms on ps4
#1277 [17:05] * WaterLily [webchat@68-115-81-96.dhcp.roch.mn.charter.com] has quit. (Quit: webchat.esper.net)
#1278 [07:05] * AuBot [~Bot@066-168-225-181.biz.spectrum.com] has joined #minecrafthelp
#1279 [07:50] * Arman [webchat@68-67-82-124.wavecable.com] has quit. (Quit: webchat.esper.net)
#1280 [08:49] * BrainSize [webchat@23-248-139-169.tpia.execulink.com] has joined #minecrafthelp
#1281 [08:51] <BrainSize> My Minecraft account uses a auto generated email address that i do not have access to (@13mail.cxyz). I have been able to get in to the account before, but can no longer do this and when tried to reset the password using my actual email address, this does not work. I need to be able to get in to the minecraft panel to access my password correctly.
#1282 [08:56] * ElNinfomano_ [webchat@cpe-172-118-62-95.socal.res.rr.com] has joined #minecrafthelp
#1283 [09:02] <ElNinfomano_> quisiera ayuda a recuperar mi antiguo nombre
#1284 [09:07] * ElNinfomano_ [webchat@cpe-172-118-62-95.socal.res.rr.com] has joined #minecrafthelp
#1285 [09:08] * ElNinfomano_ [webchat@cpe-172-118-62-95.socal.res.rr.com] has quit. (Client Quit)
#1286 [09:20] * Jake [webchat@c-68-44-94-122.hsd1.in.comcast.net] has joined #minecrafthelp
#1287 [09:21] <Jake> im trying to long on my minecraft account but i forgot the password
#1288 [09:22] * lord| [~ba7888b72@66.109.211.150] has quit. (Ping timeout: 190 seconds)
#1289 [09:23] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1290 [09:24] <Jake> hi im trying to log on to my account but i for got my password and i am not getting any emails
#1291 [09:31] * Gardec88 [webchat@181.199.47.52] has joined #minecrafthelp
#1292 [09:32] <Gardec88> When I open Minecraft Launcher instead of it there is a grey or black skin, what can I do to fix it?
#1293 [09:49] * dibber [webchat@cpe-108-185-72-105.socal.res.rr.com] has joined #minecrafthelp
#1294 [09:52] * Gardec88 [webchat@181.199.47.52] has quit. (Quit: webchat.esper.net)
#1295 [10:01] * Jake [webchat@c-68-44-94-122.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#1296 [10:22] * KindOne [kindone@h154.235.191.173.dynamic.ip.windstream.net] has quit. (Ping timeout: 204 seconds)
#1297 [10:24] * KindOne [kindone@h154.235.191.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#1298 [10:43] * Jannik_Kollmitz [webchat@41.182.49.34] has joined #minecrafthelp
#1299 [10:46] <Jannik_Kollmitz> Hi, Im having issues launching Minecraft
#1300 [10:47] <Jannik_Kollmitz> Preparing a pastebin now
#1301 [10:47] <Jannik_Kollmitz> https://paste.gg/p/anonymous/99faa36fa97a4b8b874c286f90591fbe
#1302 [10:50] * XxshowoffxX122 [webchat@72.214.97.215] has joined #minecrafthelp
#1303 [10:50] <XxshowoffxX122> hello
#1304 [10:50] <XxshowoffxX122> i have an issue with minecraft
#1305 [10:53] <XxshowoffxX122> i try to login to minecraft and it wont let me
#1306 [10:53] <XxshowoffxX122> it says i have the wrong password but i have had the password saved and always used the auto fill
#1307 [11:13] * Enchilada [webchat@BC06C4EB.catv.pool.telekom.hu] has joined #minecrafthelp
#1308 [11:14] <Enchilada> Hey! so my the latest snapshot only loads halfway during mojang splash screen
#1309 [11:14] * Enchilada [webchat@BC06C4EB.catv.pool.telekom.hu] has quit. (Client Quit)
#1310 [11:20] * ClzBlueFlame [webchat@77.111.247.7] has joined #minecrafthelp
#1311 [11:21] <ClzBlueFlame> I bought minecraft 2018 and now i changed my hardware and its gone, i havent bought it says the minecraft launcher
#1312 [11:23] * Troy [webchat@101.116.61.242] has joined #minecrafthelp
#1313 [11:23] <Troy> I am having trouble with the EULA
#1314 [11:23] <Troy> I don't know how to agree to it
#1315 [11:27] * Troy [webchat@101.116.61.242] has quit. (Client Quit)
#1316 [11:59] * Steven [webchat@p54B9299A.dip0.t-ipconnect.de] has joined #minecrafthelp
#1317 [11:59] <Steven> Hello somehow i cant run the Java edition on my PC. i want to refund it and get the Windows10 edition
#1318 [12:01] * Steven [webchat@p54B9299A.dip0.t-ipconnect.de] has quit. (Client Quit)
#1319 [12:22] * lord| [~ba7888b72@66.109.211.150] has quit. (Quit: https://i.imgur.com/xacQ09F.mp4)
#1320 [12:25] * lord| [~ba7888b72@66.109.211.150] has joined #minecrafthelp
#1321 [12:30] * ralph [webchat@cpe-173-172-54-165.tx.res.rr.com] has joined #minecrafthelp
#1322 [12:30] <ralph> hello
#1323 [12:34] * ferocide001 [webchat@p57AA0AB5.dip0.t-ipconnect.de] has joined #minecrafthelp
#1324 [12:36] <ferocide001> I'am having trouble logging into my account since last saturday. If I request a password change, I am not getting any emails form Mojang. I am 100% sure that I'am logging in with the right details.
#1325 [12:36] <ferocide001> thaks for your help
#1326 [12:37] * ferocide0017 [webchat@p57AA0AB5.dip0.t-ipconnect.de] has joined #minecrafthelp
#1327 [12:37] * ferocide0017 [webchat@p57AA0AB5.dip0.t-ipconnect.de] has quit. (Client Quit)
#1328 [12:42] * RadimDu [webchat@dusek.vip] has joined #minecrafthelp
#1329 [12:43] * RadimDu [webchat@dusek.vip] has quit. (Client Quit)
#1330 [12:47] * DarkNoddy [~mordi@89.80-203-29.nextgentel.com] has joined #minecrafthelp
#1331 [12:55] * vivron [webchat@103.252.171.183] has joined #minecrafthelp
#1332 [13:00] * vivron [webchat@103.252.171.183] has quit. (Quit: webchat.esper.net)
#1333 [13:03] * l20 [webchat@103.252.171.183] has joined #minecrafthelp
#1334 [13:03] <l20> i am new user to minecraft and i downloaded and purchased the minecraft java edition. but not able start minecraft as it is giving error GLFW error 65542. please help
#1335 [13:04] <l20> tried a lot of time but not able to resolve the issue
#1336 [13:05] * ferocide001 [webchat@p57AA0AB5.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#1337 [13:08] * leumas__ [webchat@host-77-242-92-224.ip.nej.cz] has joined #minecrafthelp
#1338 [13:09] * leumas__ [webchat@host-77-242-92-224.ip.nej.cz] has quit. (Client Quit)
#1339 [13:11] * PAGArich_x27 [webchat@93-39-144-188.ip76.fastwebnet.it] has joined #minecrafthelp
#1340 [13:15] <PAGArich_x27> Buongiorno, su questo pc portatile non riusciamo ad accedere con il launcher, inserisco email e password corretti, ma mi da errore"password o email errata". Aiuto! GRAZIE!
#1341 [13:15] * Silverfish003 [webchat@gw.ms-free.net] has joined #minecrafthelp
#1342 [13:17] <Silverfish003> Is anyone here? I have a problem with account (Activated by a voucher). Its bought for my friend (BlazeTV). I can log in this account but he can´t. He changed his password like 10 times, but it didn´t work.
#1343 [13:18] * Silverfish003 [webchat@gw.ms-free.net] has quit. (Client Quit)
#1344 [13:25] * Silverfish003 [webchat@gw.ms-free.net] has joined #minecrafthelp
#1345 [13:25] <Silverfish003> Is anyone here? I have a problem with account (Activated by a voucher). Its bought for my friend (BlazeTV). I can log in this account but he can´t. He changed his password like 10 times, but it didn´t work.
#1346 [13:28] <Silverfish003> Well, it looks like no-one is online... I´ll be back in two hours then
#1347 [13:28] * Silverfish003 [webchat@gw.ms-free.net] has quit. (Client Quit)
#1348 [13:35] * l20 [webchat@103.252.171.183] has quit. (Quit: webchat.esper.net)
#1349 [14:02] * ralph [webchat@cpe-173-172-54-165.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1350 [14:54] * Lutzee [~ltuzee@iss.lutzee.net] has joined #minecrafthelp
#1351 [15:11] * CubeTheThird [~cubetheth@dhcp-108-168-126-184.cable.user.start.ca] has joined #minecrafthelp
#1352 [15:17] * paradiser [webchat@180.129.5.170] has joined #minecrafthelp
#1353 [15:19] <paradiser> I am currently playing Minecraft on macOS 10.15.3, I am able to manage to play the game however there will be times where the game crashed while starting up with a crash report saying java quit unexpectedly
#1354 [15:19] <Greymagic27> ??> paradiser launcher/log
#1355 [15:19] <Mightyena> paradiser: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1356 [15:27] * paradiser [webchat@180.129.5.170] has joined #minecrafthelp
#1357 [15:29] <paradiser> I am playing Minecraft on macOS 1.15.3, I am able to start up the game however my game sometime do crash with the crash report saying java quit unexpectedly.
#1358 [15:29] <Greymagic27> ??> paradiser launcher/log
#1359 [15:29] <Mightyena> paradiser: Please follow the instructions on this page: https://minecraftirc.net/support-articles/get-minecraft-log/
#1360 [15:29] <paradiser> https://paste.ubuntu.com/p/786q2fqWnj/
#1361 [15:30] <Greymagic27> Can you check for any OS updates?
#1362 [15:30] <paradiser> yup I have an os update for 1.15.4
#1363 [15:31] <Greymagic27> Update your OS, and see if the issue continues
#1364 [15:31] <paradiser> alright thanks
#1365 [15:31] * paradiser [webchat@180.129.5.170] has quit. (Client Quit)
#1366 [15:32] * Tolooc [webchat@afgy84.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#1367 [15:48] <Tolooc> I cannot migrate my account (wrong username or password) but I can log in launcher. My password on Minecraft.net is a little different because I couldn't write only a numbers (my password to minecraft has only numbers)
#1368 [15:48] <Greymagic27> ??> Tolooc account/send-email
#1369 [15:48] <Mightyena> Tolooc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.minecraft.net/hc/requests/new
#1370 [15:58] <Tolooc> Where I can to check gift code?
#1371 [15:58] <CubeTheThird> Tolooc, you got the game using a gift code?
#1372 [15:58] <Tolooc> Yes
#1373 [15:59] <CubeTheThird> Tolooc, the gift code would be your proof of purchase then, yes
#1374 [15:59] <Tolooc> Could I find it in any files?
#1375 [15:59] <CubeTheThird> Tolooc, how did you get the gift code?
#1376 [16:01] <Tolooc> I've got this as present some years ago
#1377 [16:01] <CubeTheThird> Tolooc, do you still have it?
#1378 [16:02] <Tolooc> Premium account yes but I don't remember code. Is this possible to check it in files?
#1379 [16:03] <CubeTheThird> Tolooc, the only "files" that would have the gift code would be yours
#1380 [16:03] <CubeTheThird> Tolooc, you can still contact Mojang without the code, but you will have to explain that you used a gift code and don't have it
#1381 [16:06] <Tolooc> Any ways to prove mojang that this is just my account?
#1382 [16:07] <CubeTheThird> Tolooc, without a code, they may ask for more information, but we don't have details around that. Just provide as much info as you can about the account, such as when you redeemed the code
#1383 [16:09] <Tolooc> Will try! Thank you for help now
#1384 [16:20] * paradiser [webchat@180.129.5.170] has joined #minecrafthelp
#1385 [16:22] <paradiser> I am playing Minecraft on Macos 1.15.3, I am able to run the game however my game do crash from time to time during start up. With the crash report saying java quit unexpectedly.
#1386 [16:23] <paradiser> I was suggested to update my os to see if the issue still occur, after updating now Catalina 1.14.4 I am still having the same issue
#1387 [17:50] * SD [webchat@209.180.172.131] has joined #minecrafthelp
#1388 [17:52] * nbm [~nbm@209.246.143.43] has quit. (Ping timeout: 204 seconds)
#1389 [17:54] * hoxhur [webchat@static-155-133-35-142.cli.multi-net.eu] has joined #minecrafthelp
#1390 [17:54] <hoxhur> https://paste.ubuntu.com/p/8n4pbkF695/
#1391 [17:54] <hoxhur> that is my problem
#1392 [17:55] * nbm [~nbm@209.246.143.43] has joined #minecrafthelp
#1393 [17:55] <CubeTheThird> hoxhur, sorry but your system does not meet the minimum requirements for the game
#1394 [18:00] * hoxhur [webchat@static-155-133-35-142.cli.multi-net.eu] has quit. (Quit: webchat.esper.net)
#1395 [18:03] * Leon [webchat@94.12.160.21] has joined #minecrafthelp
#1396 [18:03] <Leon> i am unable to join servers from a issue called An Existing Connection Was Forcibly Closed by the Remote Host
#1397 [18:17] <Leon> ?
#1398 [18:20] * Adam5 [webchat@173-25-54-24.client.mchsi.com] has joined #minecrafthelp
#1399 [18:23] <Adam5> I loaded Ubuntu onto an older computer for my son so he could play minecraft and use the internet. I was able to install Minecraft, but when I click "Play" it gives me an error message "GLFW error 65543: failed to create context: GLXBadFbConfig. Please make sure you have up to date drivers (see aka.ms/mcdriver for instructions"
#1400 [18:27] <CubeTheThird> Adam5, in a terminal, run: lspci | grep VGA
#1401 [18:27] * noloris [webchat@201-13-79-24.dsl.telesp.net.br] has joined #minecrafthelp
#1402 [18:27] * CekoSharp [webchat@d14-69-251-110.try.wideopenwest.com] has joined #minecrafthelp
#1403 [18:28] <noloris> ola eu não consigo jogar pois meu computador esta travando demais
#1404 [18:28] * noloris [webchat@201-13-79-24.dsl.telesp.net.br] has quit. (Client Quit)
#1405 [18:29] <CekoSharp> i am having trouble with the error IOException: An existing connection was forcibly closed by the remote host and ive tried everything i could find no fixes any solutions?
#1406 [18:29] <CubeTheThird> CekoSharp, when are you getting this message?
#1407 [18:29] <CekoSharp> in servers
#1408 [18:30] <CubeTheThird> CekoSharp, any server?
#1409 [18:30] <CekoSharp> No just Hypixel
#1410 [18:30] <CubeTheThird> CekoSharp, does it happen immediately?
#1411 [18:30] <CekoSharp> no
#1412 [18:30] <CubeTheThird> CekoSharp, can you run a test on speedtest.net ?
#1413 [18:30] <CekoSharp> yes
#1414 [18:31] <Adam5> ok, i did that
#1415 [18:31] <CubeTheThird> Adam5, what output did it give you?
#1416 [18:32] <Adam5> "00:02.0 VGA compatible controller: Intel Corporation 82G33/G31 Express Integrated Graphics Controller (rev 02)"
#1417 [18:33] <CubeTheThird> Adam5, sorry but the GPU in that thing doesn't meet the minimum requirements for the game, at least not the current version. You might be able to get away with playing like version 1.7.12 or older
#1418 [18:34] <Adam5> ok, thank you. What GPU would you recommend as an upgrade?
#1419 [18:34] <CubeTheThird> Adam5, literally anything less than a decade old would at least start the game. Considering how old the CPU is in that, I don't know how well it would perform regardless
#1420 [18:35] <CekoSharp> My ping is 61 my Download mbps is 60.24 and my upload is 10.53
#1421 [18:35] <CubeTheThird> CekoSharp, hmm... not likely, but it could just be a poor connection with the server. You might want to try contacting a server admin/owner see if they can help
#1422 [18:35] <Adam5> ok, thank you for the help. This was a free computer and I was trying to make it work
#1423 [18:35] <CekoSharp> Ok thanks!
#1424 [18:36] <CubeTheThird> Adam5, fair enough lol
#1425 [18:36] <Adam5> It runs linux well though. He can use for other things until I can replace it. Thank you again!
#1426 [18:39] <CubeTheThird> no problem :3
#1427 [18:41] * Adam5 [webchat@173-25-54-24.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#1428 [18:47] * Leon [webchat@94.12.160.21] has quit. (Quit: webchat.esper.net)
#1429 [19:12] * libella [webchat@pD9E1B4CC.dip0.t-ipconnect.de] has joined #minecrafthelp
#1430 [19:13] <libella> hello, i can't log into my account through the launcher :( i've tried everything and nothing seems to work. i know for a fact i'm using the right log-in details
#1431 [19:16] <CubeTheThird> libella, are you able to login to minecraft.net
#1432 [19:17] <libella> No, the screen basically freezes when I try to
#1433 [19:17] <CubeTheThird> libella, have you used any Alt tools?
#1434 [19:17] <libella> Alt tools?
#1435 [19:17] <CubeTheThird> libella, how about a VPN/proxy ?
#1436 [19:18] <libella> I don't know how to set something like that up on my PC
#1437 [19:18] <CubeTheThird> ??> libella tools/hjt
#1438 [19:18] <Mightyena> libella: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1439 [19:18] <Mightyena> libella: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1440 [19:18] <libella> okay, one second
#1441 [19:20] * Nick [webchat@207.35.135.210] has joined #minecrafthelp
#1442 [19:20] <Guest91284> When i try to launch minecraft it gets stuck on a loading screen
#1443 [19:20] <CubeTheThird> ??> Guest91284 av/adwcleaner
#1444 [19:20] <Mightyena> Guest91284: Malwarebytes ADWCleaner is a utility to clean a PC which is infested with malware. Download it here: https://www.malwarebytes.com/adwcleaner/
#1445 [19:20] <Mightyena> Guest91284: Run it, click Scan Now, once it completes the scan click Quarantine, restart the computer when it asks you to and come back here for further instructions.
#1446 [19:21] <Guest91284> Why do I need to do that? Are you telling me there is a virus on my computer?
#1447 [19:21] <CubeTheThird> Guest91284, malware is the most common cause for your issue
#1448 [19:22] <Guest91284> Fair enough, I'll give it a shot thanks
#1449 [19:24] <libella> https://paste.ubuntu.com/p/C4SRNH9Jjh/
#1450 [19:24] <libella> i hope this is the right link
#1451 [19:25] <CubeTheThird> libella, looks good. One sec
#1452 [19:25] <CubeTheThird> libella, looks like we'll need to fix your hosts file
#1453 [19:25] <CubeTheThird> ??> libella win/hosts/edit
#1454 [19:25] <Mightyena> libella: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#1455 [19:25] <Mightyena> libella: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1456 [19:27] * Fertzu [webchat@99-87-208-121.lightspeed.wchtks.sbcglobal.net] has joined #minecrafthelp
#1457 [19:28] <libella> okay, i did it
#1458 [19:28] <CubeTheThird> libella, in the notepad, remove the lines that have mojang in it
#1459 [19:29] <libella> done
#1460 [19:29] * MrGriffoFTW [webchat@cpc120858-warr7-2-0-cust185.1-1.cable.virginm.net] has joined #minecrafthelp
#1461 [19:29] * MrGriffoFTW [webchat@cpc120858-warr7-2-0-cust185.1-1.cable.virginm.net] has quit. (Client Quit)
#1462 [19:30] * Silverfish003 [webchat@gw.ms-free.net] has joined #minecrafthelp
#1463 [19:30] <Fertzu> I was wondering if I could refund Minecraft, I have java edition and i bought it yesterday
#1464 [19:30] <Silverfish003> Is anyone here?
#1465 [19:31] <CubeTheThird> Fertzu, contact Mojang support for that
#1466 [19:31] <CubeTheThird> ??> Fertzu mojang/email
#1467 [19:31] <Mightyena> Fertzu: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#1468 [19:31] <Mightyena> Fertzu: Note: Do NOT send more than one at a time.
#1469 [19:31] <CubeTheThird> Silverfish003, do you need something?
#1470 [19:31] <Silverfish003> Yes
#1471 [19:31] <libella> what do i do after removing the lines with mojang in them?
#1472 [19:31] <Silverfish003> I bought Minecraft for my friend about 20 days ago using a voucher
#1473 [19:31] <Silverfish003> But he cant log in
#1474 [19:32] <CubeTheThird> libella, save the file, then try logging in again
#1475 [19:32] <CubeTheThird> Silverfish003, what happens?
#1476 [19:32] <Silverfish003> I tells him ,,invalid username/email"
#1477 [19:32] <CubeTheThird> Silverfish003, are you on your friend's PC right now?
#1478 [19:32] <Silverfish003> No, im not
#1479 [19:32] <CubeTheThird> Silverfish003, you'll probably want to have your friend join this chat then
#1480 [19:32] <libella> on the launcher or on minecraft.net?
#1481 [19:33] <CubeTheThird> libella, either
#1482 [19:33] <Silverfish003> Okay, ill try to get him here
#1483 [19:37] <libella> it still doesn't work
#1484 [19:37] <CubeTheThird> libella, you saved the notepad right?
#1485 [19:38] <libella> yup, as a .txt file on the desktop
#1486 [19:39] <CubeTheThird> libella, no.. you need to save it over top of the original
#1487 [19:39] <libella> what do you mean?
#1488 [19:40] <CubeTheThird> libella, if you go to File -> Save, does it just save, or does it as you where to save?
#1489 [19:40] <libella> it asks me where to save it first
#1490 [19:40] <CubeTheThird> libella, right, so you didn't open notepad as administrator then
#1491 [19:41] <Silverfish003> I propably won´t convince him :/
#1492 [19:41] <libella> oh.. i right clicked and ran it as administrator but i can try again
#1493 [19:42] <CubeTheThird> Silverfish003, well odds are he'll need to have it hosts file fixed to login properly. Lots of people are getting that after using Alt clients or pirated clients
#1494 [19:42] <CubeTheThird> libella, sure, try again
#1495 [19:42] <Silverfish003> Ill try harder
#1496 [19:43] <Silverfish003> Before he joins, it will be difficult to communicate with him, he´s really bad in english
#1497 [19:43] <CubeTheThird> Silverfish003, that's fine
#1498 [19:46] * Fertzu [webchat@99-87-208-121.lightspeed.wchtks.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1499 [19:49] <libella> ok it still doesnt work but is there a chance that i have to disable my antivirus program first because it keeps saying that the "host file was blocked",,,
#1500 [19:50] <CubeTheThird> libella, oh, ya definitely
#1501 [19:50] <libella> okidoki
#1502 [19:50] <CubeTheThird> libella, which antivirus? first time I've seen this happen
#1503 [19:50] <CubeTheThird> I'm guessing Avira from your report
#1504 [19:50] <libella> avira
#1505 [19:51] <libella> yup
#1506 [19:51] <CubeTheThird> gotcha
#1507 [19:51] <CubeTheThird> will keep that in mind for future reference. Thanks
#1508 [19:51] <libella> ^^
#1509 [19:53] * BlazeTV [webchat@89.239.6.182] has joined #minecrafthelp
#1510 [19:53] <Silverfish003> I made him finally get here
#1511 [19:53] <Silverfish003> He should be BlazeTV
#1512 [19:53] <BlazeTV> Hi
#1513 [19:54] <CubeTheThird> ??> BlazeTV win/hosts/edit
#1514 [19:54] <Mightyena> BlazeTV: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator.
#1515 [19:54] <Mightyena> BlazeTV: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#1516 [19:54] <CubeTheThird> let me know if you can't follow the instructions
#1517 [19:54] <Silverfish003> thats a lot of things to do
#1518 [20:00] <libella> it doesn't work...
#1519 [20:00] <CubeTheThird> libella, is the hosts file still not saving right?
#1520 [20:00] <Silverfish003> Well, we made it
#1521 [20:00] <Silverfish003> now what
#1522 [20:01] <CubeTheThird> Silverfish003 BlazeTV, in the hosts file, remove all lines with mojang in it
#1523 [20:01] <libella> i think i saved it right, is it supposed to be in .txt?
#1524 [20:01] <CubeTheThird> libella, it is not
#1525 [20:01] <libella> oh
#1526 [20:01] <CubeTheThird> libella, the file is just called "hosts"
#1527 [20:02] <CubeTheThird> libella, can you copy the contents of the file onto http://paste.ubuntu.com and give the URL here.
#1528 [20:02] <libella> aaaah yes i saw a second one with the same name, im supposed to overwrite it right?
#1529 [20:02] <CubeTheThird> libella, yup that's right
#1530 [20:03] <libella> https://paste.ubuntu.com/p/xCtsQcCCx4/
#1531 [20:03] <CubeTheThird> libella, hmm ok. If you are still not able to overwrite it, you should be able to delete the hosts file entirely since there's nothing else in it
#1532 [20:04] <libella> oh so i basically delete the txt and the original file?
#1533 [20:04] <CubeTheThird> libella, yup!
#1534 [20:05] <libella> okidoki
#1535 [20:05] <Silverfish003> So mojang removed, now what?
#1536 [20:05] <CubeTheThird> Silverfish003, save the file, then try logging in again
#1537 [20:05] <libella> okay, i deleted them, should i try logging in again or is there something else to do before?
#1538 [20:07] <CubeTheThird> libella, try logging in again. There might be one more thing to do if it still doesn't work
#1539 [20:07] <libella> wish me luck
#1540 [20:08] <libella> omg. it worked
#1541 [20:08] <libella> thank you so much
#1542 [20:09] <CubeTheThird> awesome!
#1543 [20:09] <libella> have a good day!! ^^
#1544 [20:09] * libella [webchat@pD9E1B4CC.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#1545 [20:09] <CubeTheThird> you too~
#1546 [20:11] <Silverfish003> First attempt at logging in didn´t work out well
#1547 [20:11] <Silverfish003> Hes trying to change his pass again
#1548 [20:12] <CubeTheThird> make sure the hosts file got changed when it was saved. Saving it in another place does not work
#1549 [20:12] <Silverfish003> Did he have to save it as ,,hosts"?
#1550 [20:12] <CubeTheThird> yup just as "hosts", overwriting the original
#1551 [20:12] <Silverfish003> ok, so thats right
#1552 [20:13] <CubeTheThird> we might need to flush the DNS cache
#1553 [20:13] <CubeTheThird> normally that isn't the case
#1554 [20:20] <Silverfish003> i doesnt work
#1555 [20:20] <Silverfish003> :(((((
#1556 [20:20] <CubeTheThird> ??> BlazeTV tools/hjt
#1557 [20:20] <Mightyena> BlazeTV: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1558 [20:20] <Mightyena> BlazeTV: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1559 [20:20] * kirby [webchat@h-98-128-180-113.NA.cust.bahnhof.se] has joined #minecrafthelp
#1560 [20:21] * kirby is now known as Guest32279
#1561 [20:21] * Guest32279 [webchat@h-98-128-180-113.NA.cust.bahnhof.se] has quit. (Client Quit)
#1562 [20:22] <Silverfish003> how to run as administrator?
#1563 [20:22] <CubeTheThird> Silverfish003, don't worry about that. It doesn't have to be administrator
#1564 [20:22] * kirby [webchat@h-98-128-180-113.NA.cust.bahnhof.se] has joined #minecrafthelp
#1565 [20:22] <CubeTheThird> Silverfish003, only Notepad in the other steps need to be
#1566 [20:23] <kirby> apparently my driver doesnt suport openGL
#1567 [20:23] * kirby is now known as Guest37701
#1568 [20:23] <Guest37701> ok
#1569 [20:23] <CubeTheThird> ??> Guest37701 win/dxdiag
#1570 [20:23] <Mightyena> Guest37701: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#1571 [20:24] <Silverfish003> ,,For some reason, your systém denied"
#1572 [20:24] <Silverfish003> I tells:
#1573 [20:24] <CubeTheThird> Silverfish003, that's ok. Click OK and continue
#1574 [20:24] <Guest37701> what?
#1575 [20:25] <CubeTheThird> Guest37701, please follow the instructions Mightyena gave you
#1576 [20:25] <Guest37701> oh
#1577 [20:27] <BlazeTV> https://paste.ubuntu.com/p/YyjGymvSNv/
#1578 [20:27] <CubeTheThird> Silverfish003 BlazeTV the hosts file was not saved correctly. I still see the mojang lines in it. You can try deleting it instead, if that's easier
#1579 [20:29] <Silverfish003> He says that there are no mojang messages in hosts fire anymore
#1580 [20:29] <Silverfish003> file*
#1581 [20:30] <Guest37701> in the poster tab should i write my real name or my username
#1582 [20:30] <CubeTheThird> either he didn't save it overtop of the original, or it didn't save at all
#1583 [20:30] <CubeTheThird> Guest37701, username is fine. It really doesn't matter
#1584 [20:30] <Guest37701> ok
#1585 [20:31] <Silverfish003> He says he saved it ,,hosts"
#1586 [20:31] <Silverfish003> and there are no other mojang messages
#1587 [20:31] <Guest37701> should i send the url?
#1588 [20:31] <CubeTheThird> Guest37701, yes, send the URL here
#1589 [20:31] <Guest37701> https://paste.ubuntu.com/p/FdyDwRPmb9/
#1590 [20:31] <CubeTheThird> Silverfish003, can he delete the hosts file? There's nothing else in it so it's fine
#1591 [20:31] <CubeTheThird> Guest37701, ok one moment
#1592 [20:32] <Silverfish003> How? We dont know the location
#1593 [20:33] <CubeTheThird> Silverfish003, it's in C:\Windows\System32\drivers\etc\
#1594 [20:33] <Silverfish003> If we visit the ,,etc" file theres nothing in it
#1595 [20:34] <CubeTheThird> Guest37701, there is something wrong with your Nvidia video drivers. download and install https://www.nvidia.com/Download/driverResults.aspx/159423/en-us
#1596 [20:34] <CubeTheThird> Silverfish003, in notepad, or in a folder?
#1597 [20:35] * Guest37701 [webchat@h-98-128-180-113.NA.cust.bahnhof.se] has quit. (Quit: webchat.esper.net)
#1598 [20:35] <Silverfish003> give us a minute
#1599 [20:35] <CubeTheThird> kk
#1600 [20:36] <Silverfish003> hosts or hosts.ics
#1601 [20:36] <CubeTheThird> hosts
#1602 [20:36] <Silverfish003> Well and what now
#1603 [20:37] * smartie017 [webchat@a42183.upc-a.chello.nl] has joined #minecrafthelp
#1604 [20:37] <CubeTheThird> Silverfish003, once it's deleted, try logging in again
#1605 [20:37] <Silverfish003> ok
#1606 [20:38] <smartie017> hello i have had some issues about logging into my mojang account,
#1607 [20:38] <CubeTheThird> smartie017, what issues?
#1608 [20:39] <smartie017> i know my username and password so i can get into my account but everytime i log in it sends me to 3 security questions which i dont know.
#1609 [20:39] <CubeTheThird> ??> smartie017 account/challenge-reset
#1610 [20:39] * kirby [webchat@h-98-128-180-113.NA.cust.bahnhof.se] has joined #minecrafthelp
#1611 [20:39] <CubeTheThird> ??> smartie017 account/challenge/reset
#1612 [20:39] <Mightyena> smartie017: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#1613 [20:39] <Silverfish003> OMG THANK YOU SO MUCH!!!!
#1614 [20:39] <kirby> hello
#1615 [20:39] <CubeTheThird> Silverfish003, BlazeTV awesome! glad that worked!
#1616 [20:39] * kirby is now known as Guest39816
#1617 [20:39] <CubeTheThird> hello again Guest39816
#1618 [20:40] <Silverfish003> We were so mad on key4you
#1619 [20:40] <Guest39816> do you recognize me?
#1620 [20:40] <Silverfish003> glad we made it
#1621 [20:40] <CubeTheThird> indeed!
#1622 [20:40] <BlazeTV> thanks its working
#1623 [20:40] <Guest39816> oh ok
#1624 [20:40] <smartie017> yes but i dont get the security questions reset email
#1625 [20:40] <Guest39816> you recognize me as guest37701 right?
#1626 [20:40] <CubeTheThird> yes
#1627 [20:40] <Guest39816> ok
#1628 [20:40] <Guest39816> its say
#1629 [20:40] <CubeTheThird> smartie017, you'll have to contact Mojang in that case
#1630 [20:40] <CubeTheThird> ??> smartie017 mojang/email
#1631 [20:40] <Mightyena> smartie017: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#1632 [20:40] <Mightyena> smartie017: Note: Do NOT send more than one at a time.
#1633 [20:41] <Guest39816> s it failed cause of network error
#1634 [20:41] <smartie017> oke thanks
#1635 [20:41] <CubeTheThird> Guest39816, you could not download the driver?
#1636 [20:41] <Guest39816> no
#1637 [20:42] <Guest39816> ill be right back
#1638 [20:42] <Guest39816> gotta do something quick
#1639 [20:43] <Silverfish003> Once again, thank you.
#1640 [20:43] <Silverfish003> Have a nice day, goodbye
#1641 [20:43] <CubeTheThird> no problem :3 you too
#1642 [20:43] * Silverfish003 [webchat@gw.ms-free.net] has quit. (Quit: webchat.esper.net)
#1643 [20:43] <CubeTheThird> Guest39816, you can try also downloading from here: https://www.geforce.com/drivers
#1644 [20:43] <CubeTheThird> Guest39816, sorry.. https://www.geforce.com/drivers/results/159423
#1645 [20:44] * Rapidofast [webchat@c-71-224-205-173.hsd1.pa.comcast.net] has joined #minecrafthelp
#1646 [20:44] <Rapidofast> Hello?
#1647 [20:45] <Rapidofast> Can someone help me with my issue?
#1648 [20:45] <CubeTheThird> Rapidofast, what issue?
#1649 [20:45] <Rapidofast> https://bugs.mojang.com/browse/MC-34749 This is basically my issue, i keep on getting the crash report and I dont use outpost security, avast, or mcafee.
#1650 [20:45] <Rapidofast> I use ESET
#1651 [20:46] <Rapidofast> premium security
#1652 [20:46] <CubeTheThird> Rapidofast, if you disable ESET, does the issue persist?
#1653 [20:46] <Rapidofast> I disabled the firewall and reopened it
#1654 [20:46] <Rapidofast> and it did not work
#1655 [20:46] <CubeTheThird> Rapidofast, no, I mean disable ESET completely
#1656 [20:46] <Rapidofast> Not yet
#1657 [20:46] <Rapidofast> I payed 200 dollars for this AntiVirus because the Micro Center clerk said it was good
#1658 [20:47] <Rapidofast> disabling it now
#1659 [20:47] <CubeTheThird> oh dear god that's way to much to spend on anti-virus
#1660 [20:48] <GreyVulpine> Geez, I have Eset and only paid like 40
#1661 [20:48] <CubeTheThird> that'd better be like a family plan multi-year license
#1662 [20:49] <Rapidofast> multi year yes
#1663 [20:49] <Rapidofast> Im gonna have to go
#1664 [20:49] <Rapidofast> Thanks for your support
#1665 [20:49] * Rapidofast [webchat@c-71-224-205-173.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#1666 [20:50] <CubeTheThird> I don't think I've ever spent money on AV. I would probably got for Bitdefender if I did though
#1667 [20:52] * BlazeTV [webchat@89.239.6.182] has quit. (Quit: webchat.esper.net)
#1668 [21:01] * smartie017 [webchat@a42183.upc-a.chello.nl] has quit. (Quit: webchat.esper.net)
#1669 [21:01] * thekirby223 [webchat@h-98-128-180-113.NA.cust.bahnhof.se] has joined #minecrafthelp
#1670 [21:01] <thekirby223> im back
#1671 [21:01] <CubeTheThird> thekirby223, cool. Can you try downloading it from this site: https://www.geforce.com/drivers/results/159423
#1672 [21:02] * thekirby223 [webchat@h-98-128-180-113.NA.cust.bahnhof.se] has quit. (Client Quit)
#1673 [21:03] * cho [webchat@pool-108-41-32-84.nycmny.fios.verizon.net] has joined #minecrafthelp
#1674 [21:03] <cho> I installed a texture pack and whenever i take damage it makes an explosion sound
#1675 [21:04] <cho> how do i get rid of it
#1676 [21:04] <cho> CubeTheThird
#1677 [21:04] <CubeTheThird> the sound, or the texture pack?
#1678 [21:04] <cho> The sound
#1679 [21:04] <CubeTheThird> cho, you'd have to edit the texture pack for that. Goes a bit outside my area of expertise
#1680 [21:04] <cho> okay
#1681 [21:04] <CubeTheThird> cho, might want to look on the minecraft wiki or reddit for that
#1682 [21:05] <cho> im not sure if its the texture pack, because i know other people with the texture pack where it doesnt do that
#1683 [21:05] <cho> but they couldve edited it
#1684 [21:44] * kirex [webchat@177.236.37.205] has joined #minecrafthelp
#1685 [21:46] * kirex [webchat@177.236.37.205] has quit. (Client Quit)
#1686 [22:00] * newcrafter [webchat@ool-18be0926.dyn.optonline.net] has joined #minecrafthelp
#1687 [22:01] <newcrafter> Hi! I literally just downloaded Minecraft onto my Mac, and while everything seems to go dandily, when I finally try to click on the application, it just opens to a blank page/application. Has anyone experienced this or have any ideas?
#1688 [22:05] <CubeTheThird> newcrafter, what version of MacOS are you using/
#1689 [22:18] * malumeyerf [webchat@191.19.210.243] has joined #minecrafthelp
#1690 [22:18] <malumeyerf> hello
#1691 [22:18] <malumeyerf> I paid for the game on my computer (mac pro) and I haven't been able to download it
#1692 [22:19] * alexisspi [webchat@147.253.23.66] has joined #minecrafthelp
#1693 [22:19] <CubeTheThird> why not? what happens?
#1694 [22:19] * alexisspi [webchat@147.253.23.66] has quit. (Client Quit)
#1695 [22:27] <malumeyerf> it shows to me. that I should pay again
#1696 [22:29] <CubeTheThird> malumeyerf, you can download it from https://minecraft.net/download
#1697 [22:33] * ANIGILATOR [webchat@158-255-166-167.dynamic.spd-mgts.ru] has joined #minecrafthelp
#1698 [22:35] * smokboofpaq [webchat@d66-222-190-95.abhsia.telus.net] has joined #minecrafthelp
#1699 [22:35] <malumeyerf> I downloaded it
#1700 [22:35] <ANIGILATOR> Добрый вечер . При запуске Minecraft выскакивает ошибка (The game crashed whilst unexpected error
#1701 [22:35] <ANIGILATOR> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.)
#1702 [22:35] <malumeyerf> but where do I go to just play
#1703 [22:35] <malumeyerf> because I already payed for it
#1704 [22:35] <ANIGILATOR> cer
#1705 [22:35] <ANIGILATOR> сука
#1706 [22:35] <ANIGILATOR> ты
#1707 [22:35] <ANIGILATOR> американ нигер
#1708 [22:36] <CubeTheThird> ??> ANIGILATOR win/dxdiag
#1709 [22:36] <Mightyena> ANIGILATOR: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#1710 [22:36] <ANIGILATOR> хелп ми плиз
#1711 [22:36] <ANIGILATOR> абеме
#1712 [22:36] <ANIGILATOR> ебаный
#1713 [22:36] <ANIGILATOR> спасибо
#1714 [22:36] <CubeTheThird> malumeyerf, install it from your downloads folder?
#1715 [22:36] <ANIGILATOR> dont working
#1716 [22:36] <malumeyerf> yes
#1717 [22:36] <ANIGILATOR> пизда
#1718 [22:36] <malumeyerf> I installed it from de applications
#1719 [22:36] <ANIGILATOR> тщ
#1720 [22:36] <ANIGILATOR> no
#1721 [22:37] <ANIGILATOR> i am ezhe
#1722 [22:37] <ANIGILATOR> spek me please
#1723 [22:37] <ANIGILATOR> speak
#1724 [22:37] <ANIGILATOR> i am dont american people
#1725 [22:37] <CubeTheThird> ANIGILATOR, we only speak English here. Please follow the directions from Mightyena
#1726 [22:37] <ANIGILATOR> kurwa
#1727 [22:37] * expery [webchat@179.99.179.10] has joined #minecrafthelp
#1728 [22:38] <ANIGILATOR> i speak russian
#1729 [22:38] <ANIGILATOR> i can write in the russian language
#1730 [22:38] <ANIGILATOR> &
#1731 [22:38] <ANIGILATOR> ?
#1732 [22:38] * expery [webchat@179.99.179.10] has quit. (Client Quit)
#1733 [22:38] <CubeTheThird> ANIGILATOR, English please
#1734 [22:38] <ANIGILATOR> okey
#1735 [22:38] <malumeyerf> I don't understand russian
#1736 [22:39] <ANIGILATOR> i too
#1737 [22:39] <ANIGILATOR> i speak and write
#1738 [22:39] <ANIGILATOR> only english
#1739 [22:39] <ANIGILATOR> i dont plaing in minecraft
#1740 [22:39] <CubeTheThird> ??> ANIGILATOR win/dxdiag
#1741 [22:39] <Mightyena> ANIGILATOR: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#1742 [22:39] <CubeTheThird> please do this ^^^
#1743 [22:40] <ANIGILATOR> is not working
#1744 [22:40] <malumeyerf> what should I do
#1745 [22:40] <ANIGILATOR> who the fuck knows what to do
#1746 [22:40] <Absol> ANIGILATOR: Please keep it civil
#1747 [22:40] <ANIGILATOR> okey
#1748 [22:40] <ANIGILATOR> sorri
#1749 [22:41] <ANIGILATOR> sorry
#1750 [22:41] <ANIGILATOR> *
#1751 [22:41] <CubeTheThird> please do what Mightyena said
#1752 [22:41] <ANIGILATOR> go discord
#1753 [22:41] <ANIGILATOR> please
#1754 [22:42] <ANIGILATOR> i dont understand
#1755 [22:42] <malumeyerf> someone please help
#1756 [22:42] <malumeyerf> I payed for it
#1757 [22:42] <malumeyerf> and 26 dollars is 100 reais
#1758 [22:42] <malumeyerf> and I can't download it
#1759 [22:42] <CubeTheThird> malumeyerf, so you installed it into your applications.. and then you run it from your applications..?
#1760 [22:43] <ANIGILATOR> блять сука
#1761 [22:43] <ANIGILATOR> translate please on the переводчик
#1762 [22:43] <ANIGILATOR> че бля
#1763 [22:43] <malumeyerf> yes
#1764 [22:43] <ANIGILATOR> не понимаешь ?
#1765 [22:43] <ANIGILATOR> че да бля
#1766 [22:43] <malumeyerf> I payed for it
#1767 [22:44] <malumeyerf> went in my applications
#1768 [22:44] <CubeTheThird> malumeyerf, does the game launcher not open?
#1769 [22:44] <ANIGILATOR> пошёл нахуй
#1770 [22:44] <malumeyerf> and downloaded it
#1771 [22:44] <malumeyerf> and when I enter the app
#1772 [22:44] <ANIGILATOR> блять
#1773 [22:44] <ANIGILATOR> вы
#1774 [22:44] <ANIGILATOR> че
#1775 [22:44] <ANIGILATOR> аухе
#1776 [22:44] * Absol kicked ANIGILATOR from #minecrafthelp (Reason: NIGILATOR :Stop spamming)
#1777 [22:44] <malumeyerf> it shows to me what's was on the website
#1778 [22:44] <malumeyerf> to buy the app
#1779 [22:45] * newcrafter [webchat@ool-18be0926.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#1780 [22:45] <CubeTheThird> what? malumeyerf can you get a screenshot of this?
#1781 [22:45] <CubeTheThird> ??> malumeyerf imgur
#1782 [22:45] <Mightyena> malumeyerf: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#1783 [22:45] * Islam228 [webchat@46-138-30-89.dynamic.spd-mgts.ru] has joined #minecrafthelp
#1784 [22:45] <Islam228> hi
#1785 [22:46] <Islam228> <y game is diffrent
#1786 [22:46] <Islam228> My
#1787 [22:46] <CubeTheThird> what do you mean?
#1788 [22:46] * pidorsha_ [webchat@158-255-166-167.dynamic.spd-mgts.ru] has joined #minecrafthelp
#1789 [22:46] <pidorsha_> salam
#1790 [22:46] <Islam228> qq
#1791 [22:46] <pidorsha_> опа нихуя
#1792 [22:46] <CubeTheThird> pidorsha_, English pleas
#1793 [22:46] <pidorsha_> оkey
#1794 [22:46] <malumeyerf> how do I screenshot it in the Mac
#1795 [22:46] <malumeyerf> and send it here
#1796 [22:47] <Islam228> I go into minecraft and it just crashes
#1797 [22:47] <CubeTheThird> Islam228, do you get a crash report?
#1798 [22:47] <pidorsha_> The game crashed whilst unexpected error
#1799 [22:47] <pidorsha_> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#1800 [22:47] <CubeTheThird> malumeyerf, https://support.apple.com/en-us/HT201361
#1801 [22:47] <CubeTheThird> ??> pidorsha_ win/dxdiag
#1802 [22:47] <Mightyena> pidorsha_: Follow the instructions here: https://minecrafthopper.net/help/pixel-format-not-accelerated/support/#dxdiag
#1803 [22:47] <pidorsha_> The game crashed whilst unexpected error
#1804 [22:47] <pidorsha_> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#1805 [22:47] <pidorsha_> The game crashed whilst unexpected error
#1806 [22:47] <pidorsha_> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#1807 [22:47] * Absol kicked pidorsha_ from #minecrafthelp (Reason: idorsha_ :Stop spamming)
#1808 [22:47] <Islam228> Yes
#1809 [22:47] <Islam228> pidorsha stop fucking spaming
#1810 [22:47] <Absol> Islam228: Please keep it civil
#1811 [22:48] <Islam228> Ok
#1812 [22:48] <Islam228> Sorry
#1813 [22:48] <CubeTheThird> Islam228, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1814 [22:49] <Islam228> Ok
#1815 [22:51] * JACKFROMTITANIC [webchat@024-177-073-033.res.spectrum.com] has joined #minecrafthelp
#1816 [22:52] <JACKFROMTITANIC> My .minecraft files doesnt have a skins file so when i go in a game its all steves and alexs
#1817 [22:53] * JACKFROMTITANIC [webchat@024-177-073-033.res.spectrum.com] has quit. (Client Quit)
#1818 [22:55] * malumeyerf [webchat@191.19.210.243] has quit. (Quit: webchat.esper.net)
#1819 [22:56] * PotatoRebel [webchat@c-71-232-156-14.hsd1.ma.comcast.net] has joined #minecrafthelp
#1820 [22:57] * Alyssa [webchat@host-92-3-29-75.as43234.net] has joined #minecrafthelp
#1821 [22:57] <PotatoRebel> How do I force quit out of Java? When I quit out of the world, it switched to the saving world screen but its still on the screen and it wont let me quit out.
#1822 [22:58] <Alyssa> Hi I bought and downloaded minecraft java but when i launch it it says I do not own it. What should I do?
#1823 [22:59] * PotatoRebel [webchat@c-71-232-156-14.hsd1.ma.comcast.net] has quit. (Client Quit)
#1824 [23:00] * PAGArich_x27 [webchat@93-39-144-188.ip76.fastwebnet.it] has joined #minecrafthelp
#1825 [23:04] * Alyssa [webchat@host-92-3-29-75.as43234.net] has quit. (Quit: webchat.esper.net)
#1826 [23:23] * Boz_Master [webchat@67-1-169-190.tcso.qwest.net] has joined #minecrafthelp
#1827 [23:24] <Boz_Master> Hi, I accidently bought the minecraft java edition, I meant to buy the microsoft version.. Is there anyways I can get a refund?
#1828 [23:24] <CubeTheThird> contact Mojang support for a refund
#1829 [23:24] <CubeTheThird> ??> Boz_Master mojang/email
#1830 [23:24] <Mightyena> Boz_Master: You can email Mojang by going here: https://help.minecraft.net/hc/requests/new
#1831 [23:24] <Mightyena> Boz_Master: Note: Do NOT send more than one at a time.
#1832 [23:28] * Boz_Master [webchat@67-1-169-190.tcso.qwest.net] has quit. (Client Quit)
#1833 [23:38] * Alex3 [webchat@95-183-76-69.dynvpn.flex.ru] has joined #minecrafthelp
#1834 [23:38] <Alex3> Hello?
#1835 [23:39] * Alex3 [webchat@95-183-76-69.dynvpn.flex.ru] has quit. (Client Quit)
#1836 [23:57] <SD> I was suggested to come here, owned Java edition for > 10 years and tried to get the free code for Bedrock before April 20th, but got a message saying they "ran out of codes".. Tried support but they didn't get back to me until after the 20th and are now saying the promotion ended.
#1837 [23:58] <SD> Guess I'm out of luck then?
#1838 [04:23] * AuBot [~Bot@097-082-060-218.res.spectrum.com] has joined #minecrafthelp
#1839 [04:59] * knu [~knu@v055125.ppp.asahi-net.or.jp] has joined #minecrafthelp
#1840 [06:34] * lead_pipe23 [~Lead@38.146.84.50] has quit. (Ping timeout: 189 seconds)
#1841 [06:36] * lead_pipe23 [~Lead@38.146.84.50] has joined #minecrafthelp
#1842 [09:24] * tumbleweed [~bildramer@2a02:587:6201:3100:949b:ea27:99b:d914] has joined #minecrafthelp
#1843 [09:25] * bildramer [~bildramer@ppp-94-68-188-221.home.otenet.gr] has quit. (Ping timeout: 195 seconds)
#1844 [09:46] * Bnaks [~BIG_CHEG@88-104-90-166.dynamic.dsl.as9105.com] has quit. (Read error: Connection reset by peer)
#1845 [10:07] * cyphase [~cyphase@172-10-166-228.lightspeed.sntcca.sbcglobal.net] has quit. (Ping timeout: 195 seconds)
#1846 [10:19] * cyphase [~cyphase@2600:1700:7800:4680::45] has joined #minecrafthelp
#1847 [10:27] * DarkNoddy [~mordi@216.84-49-193.nextgentel.com] has quit. ()
#1848 [11:18] * KindOne [kindone@h24.151.88.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#1849 [11:54] * clarjon1 [~clarjon1@198.48.249.33] has quit. (Read error: Connection reset by peer)
#1850 [13:20] * bl0m1 [sid314902@id-314902.lymington.irccloud.com] has quit. (Ping timeout: 192 seconds)
#1851 [13:21] * meepmeep22 [uid44664@id-44664.lymington.irccloud.com] has quit. (Ping timeout: 189 seconds)
#1852 [13:24] * meepmeep22 [uid44664@lymington.irccloud.com] has joined #minecrafthelp
#1853 [13:31] * Padawan [sid55177@ilkley.irccloud.com] has quit. (Ping timeout: 189 seconds)
#1854 [13:31] * angular_mike_2 [sid45533@ilkley.irccloud.com] has quit. (Read error: Connection reset by peer)
#1855 [13:37] * bildramer [~bildramer@2a02:587:6201:3100:d14:d5c4:e5ca:8b0f] has joined #minecrafthelp
#1856 [13:37] * bl0m1 [sid314902@lymington.irccloud.com] has joined #minecrafthelp
#1857 [13:39] * tumbleweed [~bildramer@2a02:587:6201:3100:949b:ea27:99b:d914] has quit. (Ping timeout: 189 seconds)
#1858 [13:46] * angular_mike_2 [sid45533@id-45533.ilkley.irccloud.com] has joined #minecrafthelp
#1859 [13:46] * Padawan [sid55177@id-55177.ilkley.irccloud.com] has joined #minecrafthelp
#1860 [13:58] * angular_mike_2 [sid45533@id-45533.ilkley.irccloud.com] has quit. (Ping timeout: 189 seconds)
#1861 [13:59] * angular_mike_2 [sid45533@ilkley.irccloud.com] has joined #minecrafthelp
#1862 [14:14] * Padawan [sid55177@ilkley.irccloud.com] has joined #minecrafthelp
#1863 [14:43] * Dragonene_______ [sid5314@lymington.irccloud.com] has quit. (Ping timeout: 189 seconds)
#1864 [14:43] * lauren [sid187733@uxbridge.irccloud.com] has quit. (Ping timeout: 189 seconds)
#1865 [14:43] * angular_mike_2 [sid45533@ilkley.irccloud.com] has quit. (Ping timeout: 189 seconds)
#1866 [14:43] * bl0m1 [sid314902@lymington.irccloud.com] has quit. (Ping timeout: 189 seconds)
#1867 [14:43] * clienthax____ [sid14726@lymington.irccloud.com] has quit. (Ping timeout: 189 seconds)
#1868 [14:43] * meepmeep22 [uid44664@lymington.irccloud.com] has quit. (Ping timeout: 195 seconds)
#1869 [14:43] * angular_mike_2 [sid45533@id-45533.ilkley.irccloud.com] has joined #minecrafthelp
#1870 [14:43] * lauren [sid187733@id-187733.uxbridge.irccloud.com] has joined #minecrafthelp
#1871 [14:43] * bl0m1 [sid314902@id-314902.lymington.irccloud.com] has joined #minecrafthelp
#1872 [14:43] * Dragonene_______ [sid5314@lymington.irccloud.com] has joined #minecrafthelp
#1873 [14:44] * Padawan [sid55177@id-55177.ilkley.irccloud.com] has joined #minecrafthelp
#1874 [14:44] * meepmeep22 [uid44664@id-44664.lymington.irccloud.com] has joined #minecrafthelp
#1875 [14:44] * clienthax____ [sid14726@id-14726.lymington.irccloud.com] has joined #minecrafthelp
#1876 [08:47] * def0init [~weechat@rrcs-75-87-43-226.sw.biz.rr.com] has joined #minecrafthelp
#1877 [03:17] * AuBot [~Bot@097-082-060-218.res.spectrum.com] has joined #minecrafthelp
#1878 [09:38] * TheSilentLink [~TheSilent@host86-132-95-205.range86-132.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#1879 [09:42] * TheSilentLink [~TheSilent@host86-132-95-205.range86-132.btcentralplus.com] has joined #minecrafthelp
#1880 [00:04] * AuBot [~Bot@097-082-060-218.res.spectrum.com] has joined #minecrafthelp
#1881 [07:22] * Zunaka [~Zunaka@33F1D621.skybroadband.com] has joined #minecrafthelp
#1882 [08:50] * kusanagi_ [~kusanagi@pool-108-41-100-146.nycmny.fios.verizon.net] has quit. (Read error: Connection reset by peer)
#1883 [08:52] * kusanagi [~kusanagi@pool-108-41-100-146.nycmny.fios.verizon.net] has joined #minecrafthelp
#1884 [13:45] * knu [~knu@p024985.tokyff01.ap.so-net.ne.jp] has quit. (Quit: Reboot...)
#1885 [13:46] * knu [~knu@p024985.tokyff01.ap.so-net.ne.jp] has joined #minecrafthelp
#1886 [15:02] * AuBot [~Bot@097-082-060-218.res.spectrum.com] has joined #minecrafthelp
#1887 [15:20] * AuBot [~Bot@097-082-060-218.res.spectrum.com] has joined #minecrafthelp