#MinecraftHelp > 2013-02-08
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#3 [00:00] <rafael123> I tried downloading minecraft but it got stuck on the mojang sign, I tried reinstalling it but that didnt help
#4 [00:00] <rafael123> HELP
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#6 [00:01] <mattym> did it give you an error log
#7 [00:01] <mattym> crash report
#8 [00:02] <mattym> if so paste it on pastebin
#9 [00:02] <mattym> ??> rafael123 pastebin
#10 [00:02] <VoxelHead> rafael123: (pastebin) Pastebin is a service run at http://www.pastebin.com/ which facilitates the sharing of information without flooding IRC channels. Paste your text there, click 'Submit', and give us the URL the site takes you to, and we can see what you have pasted.
#11 [00:02] <rafael123> no error log
#12 [00:02] <mattym> if it got to the mojang logo, it should have
#13 [00:02] <rafael123> it didnt though
#14 [00:02] <mattym> did you try this method
#15 [00:02] <rafael123> im pissed
#16 [00:03] <rafael123> im confsed
#17 [00:03] <mattym> ??> rafael123 forceupdate
#18 [00:03] <VoxelHead> rafael123: (forceupdate) You may need to reinstall the locally installed files that Minecraft puts into place.
#19 [00:03] <VoxelHead> rafael123: (forceupdate) To do so, start Minecraft, press 'Options' (above the 'Login' button), Press 'Force update!', then press 'Done', and login to Minecraft. See http://i.imgur.com/5b09B.png for visual instructions.
#20 [00:03] <rafael123> how do you force update
#21 [00:04] <mattym> read ^
#22 [00:04] <TheNoodle> Read the instructions VoxelHead gave you.
#23 [00:04] <rafael123> I have a mac
#24 [00:05] <rafael123> failed to launch
#25 [00:05] <mattym> is that the error message it gave you
#26 [00:06] <rafael123> not on the mojang logo but on the force update ya
#27 [00:07] <GreyVulpine> rafael123 - On your desktop, press your command+shift+g keys. At the Go to Folder window, type in exactly: ~/Library/Application Support/minecraft/
#28 [00:07] <rafael123> ok
#29 [00:07] <GreyVulpine> Press enter. A minecraft window should pop up. delete the bin folder. Then relaunch minecraft
#30 [00:07] <rafael123> I already did that 10 times
#31 [00:07] <rafael123> before
#32 [00:08] <mattym> can you double check this page and make sure your Mac is set up properly http://www.minecraftforum.net/topic/649868-guide-mac-support-101/
#33 [00:08] <rafael123> Its right
#34 [00:09] <rafael123> IM PISSED
#35 [00:09] <GreyVulpine> What does the failed to launch error say exactly?
#36 [00:10] <rafael123> fatal error occured 4
#37 [00:10] <GreyVulpine> There's more to that error
#38 [00:10] <rafael123> what
#39 [00:10] <rafael123> do you mean
#40 [00:11] <GreyVulpine> Is that all the error says? "Fatal error occured 4"?
#41 [00:12] <rafael123> an it says/user/shady7398/library/aplication support/minecraft.bin/minecraft.jar
#42 [00:13] <GreyVulpine> Now try my instructions again
#43 [00:13] <GreyVulpine> rafael123 - On your desktop, press your command+shift+g keys. At the Go to Folder window, type in exactly: ~/Library/Application Support/minecraft/
#44 [00:13] <rafael123> ok
#45 [00:13] <GreyVulpine> Press enter. A minecraft window should pop up. delete the bin folder. Then relaunch minecraft
#46 [00:14] <rafael123> my computer is being retarted
#47 [00:15] <rafael123> its not letting me delete the file
#48 [00:15] <GreyVulpine> Close minecraft
#49 [00:15] <rafael123> It was close
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#51 [00:17] <rafael123> I NEED HELP
#52 [00:17] <mattym> rafael123: shouting isnt going to help
#53 [00:17] <mattym> this method is the best know fix for your issue
#54 [00:17] <GreyVulpine> rafael123 - Reboot your machine, then try those instructions again
#55 [00:17] <rafael123> im just so anoyed
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#57 [00:19] * mattym facepalms
#57 [00:19] * GreyVulpine shrugs
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#60 [00:27] <mattym> guess that fixed it...
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#111 [02:50] <tahu3887> my anti-virus gives off alert when trying to launch minecraft
#112 [02:52] <mattym> is it for some .gif ?
#113 [02:52] <tahu3887> ?
#114 [02:52] <tahu3887> the launcher
#115 [02:53] <tahu3887> on the desktop
#116 [02:53] <mattym> if you downloaded the launcher from mojang there is nothing to worry about
#117 [02:54] <tahu3887> so y is avast freaking out then?
#118 [02:54] <mattym> casue its avast
#119 [02:54] <tahu3887> so there is no malware problem
#120 [02:54] <mattym> no
#121 [02:54] <mattym> ?? win/avast
#122 [02:54] <VoxelHead> win/avast: Sometimes, viruses get in and must be removed. They can interfere with how the computer works, including stealing passwords and preventing minecraft from working.
#123 [02:54] <VoxelHead> win/avast: Avast is free virus scanning and removal software. Install it, restart into safe mode, and run a scan. Download it here: http://www.avast.com/free-antivirus-download
#124 [02:54] <tahu3887> sweet. thank you.
#125 [02:55] <mattym> wrong shortcut
#126 [02:55] <tahu3887> oh
#127 [02:55] <mattym> but yeah sometimes antivirus programs dont like java program
#128 [02:55] <tahu3887> fair enough
#129 [02:55] <cestislife> Actually.
#130 [02:55] <cestislife> Avast is just a tad bit too sensitive.
#131 [02:55] <cestislife> That can be both good and bad.
#132 [02:56] <tahu3887> id rather it too sensitive than not
#133 [02:57] <tahu3887> as long as there is no problem then all is good
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#135 [02:57] <tahu3887> ok. thank you for the info.
#136 [02:57] <tahu3887> ok. thank you for the info.
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#139 [02:59] <chamber> I want to cancel my account. I can't seem to login in to download anything.
#140 [03:00] <mattym> new account?
#141 [03:00] <chamber> yes
#142 [03:00] <mattym> are you logging in with your email and password , not usernae name and passowrd
#143 [03:00] <chamber> yes
#144 [03:00] <mattym> what does it say when you try to log in
#145 [03:01] <chamber> Login fail
#146 [03:01] <mattym> can you go to this page http://account.mojang.com/me
#147 [03:01] <mattym> log in and tell me what it says under my games
#148 [03:01] <chamber> yes
#149 [03:02] <chamber> login in is fine there
#150 [03:02] <mattym> good i just want to know what it says under My Games on that site
#151 [03:02] <chamber> colbat, minecraft, scrolls
#152 [03:02] <mattym> no
#153 [03:03] <mattym> go to that link ^
#154 [03:03] <mattym> and tell me what it says under "My Games" on the page
#155 [03:03] <chamber> Did you know that if you've already bought Minecraft you can import your existing profile into this account? If you do, you should start using your Mojang account e-mail as username when logging in.
#156 [03:04] <mattym> There is no listing where it says Minecraft and your Profile Name?
#157 [03:04] <chamber> nope
#158 [03:04] <mattym> then the account your looking at hasnt paid for minecraft
#159 [03:04] <Calinou> "restart into safe mode" => there is no safe mode in windows 8 :>
#160 [03:05] <chamber> yeah
#161 [03:06] <chamber> it's just a demo though
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#163 [03:06] <mattym> then what are you talking about?
#164 [03:06] <chamber> I download the demo... it ask me to make an account to install it
#165 [03:06] <chamber> I made an account and I can't log in to install it
#166 [03:07] <mattym> you can only play the demo online
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#170 [03:18] <Stevie> I am trying to connect our third ipad to my daughter and sons game and get a message cant connect to outdated server. What does that mean. The other are playing together from the same wifi.
#171 [03:18] <cestislife> Stevie, iPad?
#172 [03:18] <cestislife> You're trying to create a MCPE network?
#173 [03:19] <cestislife> MCPE being Minecraft Pocket Edition
#174 [03:19] <Stevie> Yes ipad 2 all of them.
#175 [03:19] <cestislife> Are they all on the same version then?
#176 [03:19] <cestislife> The latest is 0.6.1
#177 [03:20] <Stevie> How do we check other versions. I just redownloaded the problem one but got the same message.
#178 [03:21] <cestislife> ?
#179 [03:21] <cestislife> Pocket Edition will show it's version on the main menu
#180 [03:21] <cestislife> E.g "0.6.1 alpha"
#181 [03:21] <mattym> if its on an iPad shoulndt the app store let you know if there is an update?
#182 [03:23] <Stevie> It might be the versions are different. Updating others now.
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#184 [03:26] <Stevie> All good now thanks champ
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#192 [03:55] <po> Hi! Try to play demo in browser. Java is installed but when de "init"-wheel rolls; nothing happends. ANy hint how to troubleshoot, is that a FW-issue?
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#194 [03:56] <po> Latest Java, btw. Tried from same computer with IE and Chrome..
#195 [03:57] <po> "Class not found" - It doesn't download any files (as it did on another computer)..
#196 [03:58] <po> (I'm logged in)
#197 [03:59] <cestislife> po, clear your cache and try again?
#198 [03:59] <cestislife> The demo is extremely buggy.
#199 [03:59] <po> %appdata% ?
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#201 [03:59] <po> How do I do that?
#202 [03:59] <cestislife> po, as in, browser cache.
#203 [03:59] <po> OKI ;)
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#205 [04:03] <po> Didn't work. Could it be I have the "server"-serverice disabled on my computer?
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#212 [04:06] <po> Anyone more? Cache cleared, tested in 2 browsers, latest Java.. Not downloading any files/libraries.. Ant hint?
#213 [04:07] <JasonF> just got minecraft for pc tonight. it runs, but I cant break any actual blocks like trees or dirt. chickens, sheep, cows, flowers, and grass break fine. any ideas?
#214 [04:07] <po> (Note! The demo/browser version..)
#215 [04:08] <SinZ> JasonF: did you by any chance use the gamemode command
#216 [04:08] <TheNoodle> Failing that try holding down the mouse button
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#220 [04:12] <cestislife> Well
#221 [04:12] <cestislife> They both quit.
#222 [04:12] <cestislife> :l
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#227 [04:17] <SinZ> Welp, My Desktop clearly hates life
#228 [04:19] <cestislife> It has no life to begin with
#229 [04:19] <SinZ> GParted gives a black screen when it attempts to load the gui, ubuntu, run from disk becomes not responsive in the shell, after it loads keyboard(?)
#230 [04:19] <SinZ> win7, times out during loading screen
#231 [04:20] <SinZ> memtest86 runs fine, and gives no errors
#232 [04:20] <DiskDaemon> SinZ: Is that the same one that had hard drive issues a few days ago?
#233 [04:20] <SinZ> DiskDaemon: yup
#234 [04:21] <SinZ> the memtest one, after taking out a ram stick, it loved life again
#235 [04:21] <DiskDaemon> Remember when I was telling you to check the drive fully for physical errors, because they're a cancer just waiting to cause you misery at some later stage?
#236 [04:21] * YinTaiYang [YinTaiYang@notlogged] has joined #minecrafthelp
#237 [04:21] <YinTaiYang> hi
#238 [04:21] <YinTaiYang> cestislife
#239 [04:21] <YinTaiYang> or well anyone here that knows me
#240 [04:21] <YinTaiYang> ping is getting better
#241 [04:21] <YinTaiYang> 400-800 ms
#242 [04:21] <cestislife> \o/
#243 [04:22] <cestislife> ew.
#244 [04:22] <YinTaiYang> but still the same unbearable latency
#245 [04:22] <SinZ> "better"
#246 [04:22] <cestislife> That's still horrible though.
#247 [04:22] <cestislife> Sinz, it was over 5000
#248 [04:22] <SinZ> 4000 off...
#249 [04:22] <DiskDaemon> A factor of 10 improvement is definately better
#250 [04:22] <YinTaiYang> I can live with 400 ms
#251 [04:22] <YinTaiYang> It's just that I can't do anything
#252 [04:22] <YinTaiYang> I join I fall forever and then it disconnects
#253 [04:23] <cestislife> Yeah, you can't keep a decent connection for some reason.
#254 [04:23] <cestislife> :l
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#256 [04:23] <YinTaiYang> what would I call that problem if I talk to my ISP about it
#257 [04:23] <weirdo> Me and my brother are wanting to play lan together but it wont work? what do i do?
#258 [04:23] <SinZ> what internet connection are you on YinTaiYang
#259 [04:23] <YinTaiYang> philippines skybroadband
#260 [04:23] <YinTaiYang> speed is out of the question
#261 [04:23] <SinZ> DiskDaemon: just unplugged my HDD, exact same problem with ubuntu
#262 [04:24] <weirdo> Does anyone know?
#263 [04:24] <YinTaiYang> some of my friends have slower speeds and they dont have the issues
#264 [04:24] <DiskDaemon> Wasn't it the SSD in there?
#265 [04:24] <YinTaiYang> cestislife
#266 [04:24] <YinTaiYang> if i complain to my ISP about it
#267 [04:24] <YinTaiYang> what exactly is the problem calld
#268 [04:24] <weirdo> Hello?
#269 [04:24] <cestislife> I'm not entirely sure, YinTaiYang
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#271 [04:25] <YinTaiYang> ping is good
#272 [04:25] <YinTaiYang> regular internet is good
#273 [04:25] <YinTaiYang> ONLY minecraft
#274 [04:25] <cestislife> It just seems like your connection via java is heavily throttled.
#275 [04:25] <YinTaiYang> so
#276 [04:25] <YinTaiYang> bandwidth throttling?
#277 [04:25] <DiskDaemon> YinTaiYang: Before contacting your ISP, more about the issue can be found out. You can run a TRACERT between you and the server, which gives you ping times at all routers between you and them
#278 [04:25] <weirdo> can someone help me
#279 [04:25] <DiskDaemon> ??> weirdo ask
#280 [04:25] <VoxelHead> weirdo: (ask) Don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#281 [04:25] <VoxelHead> weirdo: (ask) If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#282 [04:25] <SinZ> DiskDaemon: welp, plugged HDD back in, and unplugged SSD, same problem.
#283 [04:26] <weirdo> voxelhead, i've already said my question..
#284 [04:26] <weirdo> Me and my brother are wanting to play lan together but it wont work? what do i do?
#285 [04:26] <YinTaiYang> hmm
#286 [04:26] <DiskDaemon> SinZ: Keep on simplifying
#287 [04:26] <YinTaiYang> from 15.32 ms to 165
#288 [04:26] <YinTaiYang> then 200
#289 [04:27] <YinTaiYang> then stays there
#290 [04:27] <DiskDaemon> weirdo: Can we get more than "it won't work"?
#291 [04:27] <SinZ> DiskDaemon: both SSD and HDD unplugged, STILL same problem.
#292 [04:27] <weirdo> nope, i click multiplayer, he is in his world, he activated Open lan
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#294 [04:27] <weirdo> and when it says Searching for lan, nothing appears
#295 [04:27] <YinTaiYang> weirdo be in the same network
#296 [04:28] <weirdo> we are..
#297 [04:28] <weirdo> we are doing this 2 feet away
#298 [04:28] <weirdo> same network, even in the same room
#299 [04:28] <DiskDaemon> weirdo: What is the IP address and port number that his computer says to connect to, when he activates open to lan?
#300 [04:28] <YinTaiYang> same version of MC
#301 [04:28] <weirdo> yes yin
#302 [04:29] <weirdo> how do i check disk?
#303 [04:29] <weirdo> he told me to do the 192.168 etc thing
#304 [04:29] <DiskDaemon> weirdo: When he presses T in-game to type sometihng, it will be in the chat log
#305 [04:30] <weirdo> 0.0.0.0:58623
#306 [04:30] <DiskDaemon> weirdo: Okay, find out the 192.168.???.??? local address of his machine, and connect to 192.168.???.???:58623
#307 [04:31] <weirdo> Connection lost: End of Stream straight away, i've restarted minecraft several times just now
#308 [04:32] <DiskDaemon> Hmm - I'm no all that experienced with helping with server issues - someone else would have to help out from here
#309 [04:32] <weirdo> :9\
#310 [04:32] <weirdo> :(
#311 [04:34] <SinZ> LAN servers become iffy
#312 [04:34] <weirdo> but i dont understand it was working fine yesterday
#313 [04:36] <weirdo> hah
#314 [04:36] <weirdo> after 50 attempts it logins
#315 [04:36] * Moose is now known as Moose\Away
#316 [04:36] <weirdo> logs in
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#322 [04:40] <YinTaiYang> you know what's really gonna piss me off?
#323 [04:40] <YinTaiYang> lol
#324 [04:40] <YinTaiYang> i've had this issue for so long
#325 [04:40] <YinTaiYang> and there have been a few times
#326 [04:40] <YinTaiYang> where it works out
#327 [04:40] <YinTaiYang> they said tomorrow they'd said a service technician tomorro
#328 [04:40] <YinTaiYang> i'll be mad if it ends up being fine when they come but then the next day BOOM
#329 [04:41] <YinTaiYang> !check protopvp.zapto.org
#330 [04:41] <YinTaiYang> DiskDaemon, I noticed you're here right now. How would I get the AuBot on my channel or to use it privately so I don't bother you?
#331 [04:42] <YinTaiYang> i DO want to !check on other serversr :)
#332 [04:42] <YinTaiYang> !help
#333 [04:42] <DiskDaemon> YinTaiYang: You can private query aubot
#334 [04:43] <YinTaiYang> thanks
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#347 [05:43] <mackanwallin> i cant logg in to my minecraft account i have change password 2 times got my logg in mail verificated still ic ant logg in
#348 [05:44] <mackanwallin> i cant*
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#371 [06:29] <Paul> Hell?
#372 [06:29] <Paul> Hello*
#373 [06:29] <Paul> Can i have a question answered please?
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#377 [06:32] <bonbonkocher> hallo sprechen hier auch welche deutsch ?
#378 [06:32] <Xeos> bonjour
#379 [06:32] <Xeos> est ce qu'il y aurai des franais ?
#380 [06:33] <Xeos> i need help to add a mod in bukkit please
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#382 [06:46] <Chucknorris1975> i have a problem with feed the beast Direwolf20. i jumped on the other night and everything in my inventory was gone, and when i went to type a search for them minecraft crashed and took me to the crash menu. any ideas?
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#385 [07:00] <bonbonkocher> can give me a one page explains where the config for mods Metallurgy
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#389 [07:13] <bonbonkocher> can give me a one page explains where the config for mods Metallurgy
#390 [07:22] * Xeos [Xeos@notlogged] has quit. (Quit: Quitte)
#391 [07:23] <bonbonkocher> can give me a one page explains where the config for mods Metallurgy
#392 [07:23] * H4nSolo [H4nSolo@notlogged] has joined #minecrafthelp
#393 [07:23] <H4nSolo> hi guys
#394 [07:23] <bonbonkocher> hi
#395 [07:23] <bonbonkocher> can give me a one page explains where the config for mods Metallurgy
#396 [07:25] <H4nSolo> My problem with buying Minecraft persists
#397 [07:25] <TheNoodle> ?? Mods
#398 [07:25] <VoxelHead> mods: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#399 [07:25] <VoxelHead> mods: For single player mods, contact the mod's creator or try http://tiny.cc/modinstall for general installation instructions. For bukkit help, use #bukkit; you can also search Google for a mod's installation instructions.
#400 [07:25] <H4nSolo> PayPal said: We haven no Problems.... Pls try it again
#401 [07:27] <H4nSolo> evryone can give me the email adress from mojang support?
#402 [07:28] <bonbonkocher> gibts because a channel is supported where mods
#403 [07:29] <TheNoodle> bonbonkocher, I'm not quite sure what you're saying.
#404 [07:30] * Gilded_Knight [Gilded_Knight@notlogged] has joined #minecrafthelp
#405 [07:30] <bonbonkocher> because a chennel give here for mods, sorry me english not good
#406 [07:30] <TheNoodle> This channel doesn't support mods, as such we cannot assist you with them.
#407 [07:32] <bonbonkocher> ok
#408 [07:35] <H4nSolo> ... that so terrible with the payment on paypal :(
#409 [07:36] * skymoy [skymoy@notlogged] has quit. (Quit: ~)
#410 [07:40] <TheNoodle> ?? Mojang/email
#411 [07:40] <VoxelHead> mojang/email: You can email Mojang by going here: http://help.mojang.com/customer/portal/emails/new
#412 [07:41] <H4nSolo> thx
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#414 [07:45] <Pimpollo> Have you ever seen a Porn Tracker? www.Raxtreator.com
#415 [07:48] <Pimpollo> Have you ever seen a Porn Tracker? www.Raxtreator.com
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#418 [07:50] <H4nSolo> lol i don´t have a Transaction ID
#419 [07:50] <H4nSolo> lol i don´t have a Transaction ID
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#431 [08:13] <shinybeast> where can i download a real mincraftforge or modloader?
#432 [08:13] <Necrodoom> ?? mods
#433 [08:13] <VoxelHead> mods: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#434 [08:13] <VoxelHead> mods: For single player mods, contact the mod's creator or try http://tiny.cc/modinstall for general installation instructions. For bukkit help, use #bukkit; you can also search Google for a mod's installation instructions.
#435 [08:14] <shinybeast> k, thx
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#444 [08:41] <abdulbarey> انا اشتريت كوبون اللعبة و اشتريت اللعبة وبعدين لعبت فيها شوية ثم حصل شيء غريب لحساب لم اعد استطع الدخول و يقول انك ما اشتريت اللعبة
#445 [08:41] <Necrodoom> abdulbarey: english
#446 [08:42] <abdulbarey> I purchased the coupon game and bought the game and then, played a little and then got a strange thing to account I could not enter and tell you what I bought the game
#447 [08:42] * Mikko_blu [Mikko_blu@notlogged] has quit. (Quit: Ragequit)
#448 [08:42] <Necrodoom> what does it say when you try to enter?
#449 [08:43] <abdulbarey> Login failed
#450 [08:43] * Me4502 is now known as Me4502|Away
#451 [08:44] <abdulbarey> I got this message
#452 [08:44] <abdulbarey> Hello, Abdulbarey The purchase that gave you access to Minecraft has been reversed upon request. This means that you no longer will be able to play the game. If you believe that this reversal has been made in error, or have any other questions please contact customer support. Take care, Mojang.
#453 [08:44] <Necrodoom> your minecraft purchase was reversed
#454 [08:45] <Necrodoom> you no longer own it, because you requested a chargeback
#455 [08:45] <Necrodoom> or you failed to pay
#456 [08:45] <Lutzee> re this article: http://help.mojang.com/customer/portal/articles/329541-my-account-is-no-longer-premium
#457 [08:46] <Necrodoom> also, that
#458 [08:46] <abdulbarey> What is the solution
#459 [08:47] <abdulbarey> I bought the game and sure
#460 [08:49] <Lutzee> Purchase again, the money will have been returned to you
#461 [08:50] * frdmn is now known as frdmn|afk
#462 [08:57] <abdulbarey> Not return me money
#463 [08:57] * TyanColte [TyanColte@notlogged] has joined #minecrafthelp
#464 [08:58] <abdulbarey> I want the game, I have a Coupon
#465 [09:02] <abdulbarey> I want the game, I have a Coupon
#466 [09:04] * Sakyl [Sakyl@notlogged] has quit. (Read error: Connection reset by peer)
#467 [09:06] <abdulbarey> I want the game, I have a Coupon
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#471 [09:08] <abdulbarey> HI
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#478 [09:37] <tyteen4a03> eh
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#487 [10:08] <arcy_> Hi all I have a friend who just paid for Minecraft on my recommendation
#488 [10:08] <arcy_> he gets the "bad video drivers" error and the recommendation is to update them
#489 [10:09] <arcy_> we have done so and still have the same problem
#490 [10:09] <arcy_> anyone know of a solution or where i can look for one?
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#493 [10:12] <NinjaKirby> You went to the official website for the driver package? Aka AMD or NVidia homepage
#494 [10:12] * daniels1032 [daniels1032@notlogged] has joined #minecrafthelp
#495 [10:13] <NinjaKirby> ... I.e. I mean, not aka, heh
#496 [10:13] <NinjaKirby> ... I.e. I mean, not aka, heh
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#498 [10:13] <arcy_> yep they told me to goto the computer manufacturer and download a new one from there so i did so
#499 [10:13] <arcy_> and updated it from there
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#501 [10:15] <NinjaKirby> Erm, "computer manufacturer", if you are reffering to someone like Dell, Acer or Sony, that's not usually the first port of call :) As long as it's the latest *full* driver package, I guess it won't matter though.
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#503 [10:16] <NinjaKirby> If there's still a video driver error message, something isn't sitting right.
#504 [10:17] * jeffie [jeffie@notlogged] has joined #minecrafthelp
#505 [10:17] <arcy_> yeah hp for an intel driver
#506 [10:17] <jeffie> can't run demo on my MacBook Pro
#507 [10:18] <arcy_> but thats what intel said was to go to ho
#508 [10:18] <arcy_> hp...
#509 [10:18] <jeffie> all software and updates are current
#510 [10:18] <jeffie> new java installed
#511 [10:18] <jeffie> computer restarted
#512 [10:20] <jeffie> can anyone tell me if the demo will run on a macbook pro. OSX 10.6.8?
#513 [10:21] <NinjaKirby> Ah fair enough arcy, Intel graphics drivers in that instance makes sense :)
#514 [10:21] <NinjaKirby> A major exception to the rule I ignored.
#515 [10:21] <arcy_> its ok i do that all the time
#516 [10:21] <NinjaKirby> Hehe, so the game doesn't actually crash, it presents a warning message and closes out I guess?
#517 [10:22] <arcy_> crashes with that after login but before the minecraft startup screen
#518 [10:22] * frdmn|afk is now known as frdmn
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#520 [10:23] <whypoop801> Hello i just purchesed mine craft about three hours ago but it says i am not a premium member even tho i am
#521 [10:24] <NinjaKirby> arcy_ Do you know the make and model of his laptop?
#522 [10:24] <whypoop801> Does anyone know what i should do?
#523 [10:24] <arcy_> yep ho compaq nx7300
#524 [10:24] <whypoop801> yes i have a toshiba
#525 [10:24] <arcy_> hp...
#526 [10:24] <whypoop801> windows 8
#527 [10:25] <whypoop801> i just got it
#528 [10:25] <whypoop801> toshiba
#529 [10:25] <jeffie> hello????
#530 [10:25] <NinjaKirby> Sorry whypoop801, I'm just talking to arcy_ atm >_<
#531 [10:25] <arcy_> whypoop801 i think theres a delay sometimes it took mine 24 hours to work when i got mine
#532 [10:26] <whypoop801> well i am quite frustrated that it disabled my moms credit card for 24 hours?!
#533 [10:26] <whypoop801> why did it do that?
#534 [10:26] <whypoop801> then it said it worked succesfully....
#535 [10:26] <jeffie> bad mojang
#536 [10:27] <arcy_> wow that shouldnt have a happened is this the first online purchase hes ever done with that card?
#537 [10:27] <whypoop801> no
#538 [10:27] <whypoop801> she has used it on amazon
#539 [10:27] <NinjaKirby> I have never had an online purchase disable my Credit Card, that would have to be your Bank's doing. It's effectively an interntional purchase, so they may have Flagged the transaction as suspicious.
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#541 [10:27] <arcy_> agreed NinjaKirby that may have happened
#542 [10:27] <jeffie> can someone tell me if the demo will run on my MacBook Pro?
#543 [10:28] <jeffie> lots of crashing
#544 [10:28] <jeffie> and the unknown web certs are a pain
#545 [10:28] <whypoop801> Why would they think it is suspicious?
#546 [10:28] <arcy_> not sure jeffie i have little knowledge of macbooks :(
#547 [10:28] <jeffie> well it is the MacOS
#548 [10:28] <whypoop801> that is my moms only credit card she uses cash so how am i going to get minecraft?
#549 [10:29] <jeffie> does it work on MAC OS?
#550 [10:29] <arcy_> if its never been used that way whypoop801 that could be why
#551 [10:29] <jeffie> whypoop has to wait til tomorrow
#552 [10:29] <arcy_> jeffie have you tried the wiki?
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#554 [10:29] <whypoop801> well if i try tomorro will it just do the same thing again?!
#555 [10:30] <whypoop801> she cant even get cash out of her bank!!
#556 [10:30] <jeffie> the wiki has a lot of complicated instruction including to download a new launchr that is NOT at the URL
#557 [10:30] * kim [kim@notlogged] has quit. (Client Quit)
#558 [10:30] <arcy_> ahh
#559 [10:31] <jeffie> looks like without that launcher file i cannot do the mod necessary to make it run on Mac OS
#560 [10:31] <whypoop801> .........Is there anyway i can get minecraft?!
#561 [10:31] <arcy_> whypoop801 have her call her bank and have the usage approved
#562 [10:31] <clarjon1> whypoop801: The bank most likely blocked the transaction as it was done internationally.
#563 [10:32] <whypoop801> ok thank you is there anyway i can say good customer service?
#564 [10:32] <clarjon1> whypoop801: The service she uses most likely has a "Fraud protection" type system that automatically locks a transaction if it was done outside of the normal spending patterns.
#565 [10:32] <clarjon1> whypoop801: ( Example: Spending in shops in a local city, then suddenly a charge shows up halfway across the world )
#566 [10:33] <clarjon1> whypoop801: She'll need to call the financial institution responsible for the card, and tell them that it's a legit transaction :)
#567 [10:33] <whypoop801> ok thank you have a nice day! :)
#568 [10:33] <clarjon1> whypoop801: And, the notice that you got from Mojang was that they got told by their payment gateway that things were going fine. Once the transaction goes through, the automated systems will activate your premium minecraft account.
#569 [10:33] <jeffie> so Mac users are shut out of Minecraft????
#570 [10:34] <Selbram> jeffie, what no
#571 [10:34] <Selbram> why would you say that
#572 [10:34] <whypoop801> ok thank you she is calling the bank
#573 [10:34] <jeffie> oh well. my kids are going to be angry and disappointed.
#574 [10:34] <Selbram> jeffie, what seems to be the issue
#575 [10:34] <jeffie> can't run the demo
#576 [10:35] <Selbram> is it giving you an error?
#577 [10:35] <jeffie> new java, system updates, restarted the computer
#578 [10:35] <jeffie> crashing
#579 [10:35] <Selbram> ?? index
#580 [10:35] <VoxelHead> index: See http://mcfaq.hfbgaming.com/ for a list of FAQ entries.
#581 [10:35] <jeffie> multiple crash reports
#582 [10:35] <Selbram> ?? mac/gatekeeper/disable
#583 [10:35] <VoxelHead> mac/gatekeeper/disable: If the right-click->Open trick does not work, disable Gatekeeper entirely. See http://support.apple.com/kb/HT5290
#584 [10:35] <Selbram> have you tried that
#585 [10:35] <tyteen4a03> Selbram, ??>
#586 [10:35] <Selbram> thanks tyteen4a03
#587 [10:36] <clarjon1> jeffie: Please provide more details. The amount of information you've given us is the equivalent of going to a mechanic, and saying, "My red car doesn't do stuff. Fix it", without letting him see the car, or access it's system health computer.
#588 [10:36] <NinjaKirby> So arcy_ The laptop is running the minimum Graphics Chipset that is officially expected to work. If a successful Driver update hasn't sovled it, I'm not sure what to suggest.
#589 [10:36] <whypoop801> Visa says that minecraft is a country that they do not do buissness with?
#590 [10:36] <whypoop801> Britain
#591 [10:36] <whypoop801> i mean
#592 [10:36] <jeffie> what?
#593 [10:36] <jeffie> really?
#594 [10:36] <tyteen4a03> whypoop801, you will need to call up the bank to allow International transactions (Mojang is a swedan company)
#595 [10:36] <jeffie> what info do you want?
#596 [10:36] <clarjon1> jeffie: Well, if you could pastebin the crash report texts, that'd be a nice start :)
#597 [10:36] <jeffie> i have crash reports to refer to
#598 [10:36] <clarjon1> http://www.pastebin.com/
#599 [10:37] <jeffie> um. ok. neer heard of pastebin. i'll try it now.
#600 [10:37] <arcy_> ok NinjaKirby thanks ill pass that along
#601 [10:37] <whypoop801> No the place said it comes from Great Britain and there is a huge amount of fraud there so they do not do buissness
#602 [10:37] <clarjon1> whypoop801: That's because Mojang isn't in the USA
#603 [10:38] <clarjon1> whypoop801: So they don't use a USA company for their money.
#604 [10:38] <arcy_> be safe all and thanks NinjaKirby
#605 [10:38] <NinjaKirby> arcy_ But it should work :P Maybe a complete un-install and reinstall, a Windows reboot
#606 [10:38] <NinjaKirby> *I mean un/reinstall of the graphics card drivers, not uninstall Windows, lerdy
#607 [10:38] <whypoop801> Is minecraft a safe and secure website for transactions?
#608 [10:38] <whypoop801> Be truth full
#609 [10:39] <arcy_> NinjaKirby ill try that next
#610 [10:39] <arcy_> bye all
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#612 [10:39] <jeffie> pasted into pastebin! thanks
#613 [10:39] <clarjon1> whypoop801: I've paid for it
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#615 [10:39] <clarjon1> jeffie: can you copy the URL from that pastebin page, so we can access the text? :)
#616 [10:39] <Pumaberk> Anybody Admin i need help!
#617 [10:39] <jeffie> http://pastebin.com/5neKNgfj
#618 [10:40] <Selbram> Pumaberk, not sure how an admin would help you but ask your question.
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#620 [10:40] <Pumaberk> I Buyed Minecraft but my Account is not Premium
#621 [10:40] <tyteen4a03> Pumaberk, when did you buy Minecraft?
#622 [10:40] <Pumaberk> 2 Hour Ago
#623 [10:41] <clarjon1> jeffie: Hmm, it looks like it's crashing when trying to initialize the 3D graphics library
#624 [10:41] <Pumaberk> sry For my Bad English im from Germany
#625 [10:41] <jeffie> ok
#626 [10:41] <tyteen4a03> Pumaberk, what is your Minecraft username?
#627 [10:41] <Pumaberk> Pumaberk
#628 [10:41] <clarjon1> jeffie: what kind of mac is it again?
#629 [10:42] <tyteen4a03> ??> Pumaberk payment
#630 [10:42] <VoxelHead> Pumaberk: (payment) Mojang don't process money directly from payments made, but accept payment them through a third-party institution like Moneybookers or Paypal. Once Mojang gets receipt of these payments, your account will be credited with premium status. This may take a few hours, be patient.
#631 [10:42] <VoxelHead> Pumaberk: (payment) If it has been more than a few days, please contact Mojang through http://is.gd/mc_activation
#632 [10:42] <Pumaberk> PayPal
#633 [10:42] <clarjon1> Pumaberk: It can sometimes take up to a day or two for some accounts to get activated :)
#634 [10:42] <Pumaberk> Oh
#635 [10:42] <Pumaberk> Okay
#636 [10:43] <Pumaberk> Thank you guys for your nice Help :DDD
#637 [10:43] <Pumaberk> Youre the best
#638 [10:43] <jeffie> MacBook Pro with OSX 10.6.8
#639 [10:43] * frdmn is now known as frdmn|afk
#640 [10:45] <jeffie> looks like i have to make sure it is in high performance mode for max graphics. might that be the problem?
#641 [10:45] <clarjon1> It's worth a shot.
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#644 [10:47] <jeffie> thanks for the hekp.
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#650 [10:49] <master> minecraft classic multplayer wont work correctly
#651 [10:50] <Lutzee> We do not support classic here
#652 [10:50] <master> oh where can i go for help with that
#653 [10:51] <Lutzee> Probably the minecraft forums
#654 [10:52] <master> ok thank you
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#660 [10:56] <jim> for some reason my mine-craft sever stopped working. it was working fine yesterday night. i have no idea what happened.
#661 [10:56] <jim> for some reason my mine-craft sever stopped working. it was working fine yesterday night. i have no idea what happened.
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#665 [11:07] <NinjaKirby> lol! Facebook translation is amazing
#666 [11:08] <NinjaKirby> It's translated someone saying "Heart Attack! Cloudy Day, Cherry Day!" in response to seeing a Cherry Tree (Eastern thing), and instead of Heart Attack it's done it directly as "Myocardial Infarction"
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#668 [11:09] <jim> can you not help me
#669 [11:09] <hlektra> hello everybody i need help with my account ... anyone?
#670 [11:09] <NinjaKirby> Erm, possibly, what error are you experiencing with your Server, jim?
#671 [11:09] <hlektra> after migration something wrong happened ...
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#673 [11:10] <TheNoodle> Use less ... And more explanations.
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#676 [11:11] <NinjaKirby> The great Noodley floating figure has spoken.
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#684 [11:14] <Guest53401> My son (8) has both the ipod and xbox version of minecraft, and wants the PC version. I cannot determine if there is a difference between the xbox and pc games. Any input?
#685 [11:15] <jesmili> can't access minecraft, i keep getting this message "error bad card drivers" I did everything the system asked me to do, no result
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#687 [11:17] <Necrodoom> Guest53401: the PC version is more updated in general
#688 [11:17] <Necrodoom> if you want a full comparison, il try find you a link
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#691 [11:21] <Guest53401> If you have one, that would be great. He's convinced that there are a bunch of fantasticly cool features in the PC version that are not available in the xbox game.
#692 [11:22] <Necrodoom> that is somewhat true
#693 [11:22] <Necrodoom> although xbox has stuff not on PC
#694 [11:22] <Lutzee> Guest53401: The PC version was the first version made, and such has many more features, the PC version is at 1.4.7 where as the xbox version has the features that were available on the 1.0.1 release of the PC version
#695 [11:22] <Necrodoom> http://sergeantmerrell.com/should-you-download-minecraft-for-xbox-360-or-pc-a-comparison/
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#697 [11:23] <Necrodoom> this is a comparison of the more technical stuff
#698 [11:23] <Guest53401> Thank you!! We'll take a look and figure it out. Appreciate the help.
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#700 [11:23] <Necrodoom> for the features added, il get the minecraftwiki link
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#704 [11:24] <Necrodoom> Guest53401: http://www.minecraftwiki.net/wiki/Version_history
#705 [11:24] <Guest53401> Again, thanks.
#706 [11:24] <Necrodoom> these are the stuff added between PC version 1.0.1 and 1.4.7
#707 [11:24] <Necrodoom> not an exact comparison to xbox version, but hopefully should be true enough
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#723 [11:54] <Guest23404> My minecraft keeps crashing when I check my inventory
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#725 [11:54] <Guest23404> I just purchased Minecraft and everytime I start playing it crashes
#726 [11:54] <Guest23404> How do I fix this?
#727 [11:54] <Guest23404> I am using Windows and cant find a solution
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#729 [11:55] <Guest23404> hello? Is this the right place for tech help?
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#746 [12:28] <TheEriksens> Hi. What's the best way to purchase and administer several minecraft accounts. My kids just love the game, and I realize that I need at least three seperate accounts.
#747 [12:28] <Em> I tried the mine craft demo but its not working
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#750 [12:29] <Lutzee> TheEriksens: you'll need to make a seperate mojang account for each
#751 [12:29] <Lutzee> As for administration, there isn't really much administering to do
#752 [12:37] <TheEriksens> Ok .. Thanks. ;)
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#761 [12:42] <Asher> ICannot login
#762 [12:42] <Kentill> Hi all, I cant login to Minecraft but can login to Mojang - what gives? Getting unknown username / email eventhough I just recieved the reset token? Helphelphelp
#763 [12:43] <Asher> I receivein???ut cannot logd confirmation of the purchase b
#764 [12:44] <Asher> =Let me try again. I received confirmation of my purchase but cannot log in using my email & login code???
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#766 [12:45] <Asher> Do I signin at Minecraft.net - type in my email address & log in to play?
#767 [12:46] <Kentill> no - you need the clent
#768 [12:46] <Kentill> client
#769 [12:46] <Kentill> and signin in the client
#770 [12:46] <Asher> Was is client? What did the $26+ get me?
#771 [12:47] <Kentill> find it on Mojang or on minecraft.net
#772 [12:47] <Kentill> You got access to minecraft
#773 [12:48] <Kentill> you can't play online without buying Minecraft
#774 [12:48] <Kentill> So get the clent (free) launch it and login and enjoy :)
#775 [12:48] <Asher> What do I need - been on minecraft.net more than 12 times since last Sunday. I bought it - it's been cleared through my bank acct.
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#778 [12:48] <Asher> We done the demo
#779 [12:49] <Kentill> You don't play minecraft through the website - get the client
#780 [12:49] <Kentill> login and play
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#782 [12:49] <Asher> What is the client? is that where you log in and play?
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#785 [12:50] <Asher> is this a scam?
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#787 [12:50] <Necrodoom> Asher: er
#788 [12:50] <Necrodoom> Asher: go to the download page
#789 [12:51] <Necrodoom> get the client for your opreating system
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#791 [12:51] <Asher> client for my operating system????
#792 [12:52] <Moose> if you have windows
#793 [12:52] <Moose> you'll install the .exe
#794 [12:52] <Necrodoom> if its windows, get the exe
#795 [12:52] <Asher> have windows
#796 [12:52] <Moose> if you have mac/other
#797 [12:52] <Moose> you'll install the jar.
#798 [12:52] <Necrodoom> its its linux, get the jar
#799 [12:52] <Necrodoom> if its mac, get the jar
#800 [12:52] <Moose> the jar works perfectly fine on windows too, though.
#801 [12:52] <Necrodoom> yep
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#805 [12:53] <mhall> hey i just have a quick question guys
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#808 [12:54] <mhall10> hey
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#821 [13:01] <kyle_> cant get to minecraft. when i click run, nothing happens.
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#842 [13:02] <kyle_> hello? please help
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#854 [13:20] <evansgalexy> how do I join map 3 I am new at this?
#855 [13:20] <riley> Can anyone help me? i need to talk to someone who can get me an older version of minecraft
#856 [13:20] <evansgalexy> map 3 how do I join?
#857 [13:21] <riley> map 3?
#858 [13:21] <evansgalexy> yes
#859 [13:21] <riley> What is map 3? a server or your game
#860 [13:21] <riley> you made
#861 [13:22] <evansgalexy> i think a game?
#862 [13:22] <riley> so you created this world?
#863 [13:22] <evansgalexy> no someone else di
#864 [13:23] <riley> isit on your game menu?
#865 [13:23] <riley> isit on your game menu?
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#867 [13:23] <riley> @AuBot
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#876 [13:39] <Xeno_> I'm having trouble installing minecraft, I have the download exe and it goes straight to the launcher window. I log in and it says "not installed".
#877 [13:42] <Xeno_> Anybody?
#878 [13:42] <Calinou> Xeno_: do you have a "!" in your windows username?
#879 [13:43] <Xeno_> no I do not
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#884 [14:02] <jenny4321> i set my sons account up from my email and then my daughters from my email. it just shows my sons and won't let me log in to my daughters
#885 [14:02] <Selbram> You need a seperate email for each account.
#886 [14:03] <Selbram> You can use something like gmail.com if you need extra accounts.
#887 [14:03] <jenny4321> i know now but it has taken 2 payments and the redemption codes have gone
#888 [14:03] <Selbram> jenny4321, you can get the second acount moved to a new email if you send in a support ticket to mojang
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#890 [14:04] <jenny4321> how do u send in a support ticket
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#892 [14:04] <Selbram> http://help.mojang.com/
#893 [14:05] <Beanie> Whenever I try to play MineCraft, I login and that works fine, but then after it finishes loading, its just a black screen. It worked fine yesterday and this just started happening today. Any advice?
#894 [14:06] <Selbram> jenny4321, the direct link to the support form is http://help.mojang.com/customer/portal/emails/new
#895 [14:06] <Selbram> Beanie, you can try to force update on your client to see if that clears the problem.
#896 [14:06] <Selbram> On the launcher before you click login, click options and choose force update.
#897 [14:07] <Beanie> Thanks, I'll try that out =)
#898 [14:08] <Beanie> Yay! It worked! Thanks a lot Selbram =D
#899 [14:08] <Selbram> :)
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#905 [14:22] <brosky> I am recieving an error message that i cannot create a minecraft profile because i already own the game
#906 [14:24] <brosky> i have never created a profile
#907 [14:25] <brosky> i recieved 2 confermations of two seperate purchaces of the game.
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#910 [14:28] <Riddikk> hello
#911 [14:28] <Riddikk> I am currently trying to install the herobrine add on, but having some trouble, is anyone available to maybe help out for a few?
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#915 [14:30] <Riddikk> yo any of you use herobrine that could help
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#924 [14:40] <MeMeTheMutant> I bought minecraft but i got no premium
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#927 [14:41] <MeMeTheMutant> I bought minecraft but i got no premium?
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#929 [14:43] <luck> yuoat
#930 [14:44] <MeMeTheMutant> I bought minecraft but i got no premium?
#931 [14:44] <luck> jas
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#938 [14:58] <cristylee101> I just purchased minecraft, however, I have no idea what I'm doing. I bought this as a gift for my son but everything is registered in my name. When I try to download the server and everything I "think" I need, all I get are a bunch of files, some that I am unable to open, some that say the ips banned. I have no idea what all this means or what to do.
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#940 [15:00] <MsScree> Hi - is there anyone here familiar with Lion OS? I'm having sound problems.
#941 [15:00] <MsScree> and my pets are frozen :)
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#943 [15:02] <Arkenion> heya! i have a question: whenever i play minecraft i have really bad fps drops at specific locations. i didn't use to have that, only had them for a months now. my computer has enough ram, do you know what that could be?
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#945 [15:05] <cristylee101> could someone please be kind enough to give a walkthrough of exactly what I need to do to get onto the server. Just bought Minecraft for my son through mojang.
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#948 [15:07] <P429> Hello, I have a problem with minecraft, when I throw(launch) minecraft, my antivirus says to me that a site of the phishing tries has access to the throw.
#949 [15:07] <Juergenwiesbaden> Hi, I cannot start minecraft on my mac os computer. I restored apple Jave 6, bit nothing happens
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#953 [15:10] <Noxity> Hey, does anyone know anything about server hosting? I'm confused about OpenVZ VPS hosting vs Xen.
#954 [15:11] <kaceybaby> whenever i log into minecraft it says login failed ... then when i log into mojang it says user not found?!
#955 [15:12] <cristylee101> that's what happens here, too, kaceybaby,no idea what it is. Mine also says server not downloaded by I've done that 3 times!!! UGH
#956 [15:12] <kaceybaby> yeah i know mine is doing that too!!!
#957 [15:12] <kaceybaby> soo frustrating lol
#958 [15:12] <kaceybaby> i thought my account had been hacked :(
#959 [15:13] <kaceybaby> there i was thinking i was going to build some amazing house tonight ... i think not lol
#960 [15:13] <P429> Hello, I have a problem with minecraft, when I throw(launch) minecraft, my antivirus says to me that a site of the phishing tries has access to the throw.help me please
#961 [15:13] <cristylee101> and no one here is answering questions! I just bought minecraft so I don't know if I did something wrong or not but you'd think they'd have experts on here who are willing to answer questions.
#962 [15:14] <kaceybaby> yeah i bought it only yesterday too
#963 [15:15] <kaceybaby> starting to wish i hadnt now!
#964 [15:16] <kaceybaby> cristy when did u buy it?
#965 [15:16] <cristylee101> yeah but I don't wanna waste $27.00 bucks...lol...I like the game, I play it on my tablet but only the free version...I bought the pc version an hour ago
#966 [15:16] <kaceybaby> yeah i know :(
#967 [15:16] <kaceybaby> this sucks!!!
#968 [15:17] <cristylee101> yep
#969 [15:17] <P429> How happens that I have this problem?
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#971 [15:17] <kaceybaby> english would be lovely
#972 [15:17] <Noxity> Are you logging in with your email?
#973 [15:18] <kaceybaby> yep i am
#974 [15:18] <P429> yes
#975 [15:18] <cristylee101> It looks like we're the only "EXPERTS" on here answering questions...lol...I logged in with my email and my username
#976 [15:18] <Noxity> I just managed to login fine, so it's not the login servers
#977 [15:18] <P429> please, help me
#978 [15:18] <cristylee101> neither worked
#979 [15:18] <GreyVulpine> We apologize, but this is a community-run support channel. None of us here work for, nor are paid by Mojang.
#980 [15:19] <P429> My problem is very disturbing.
#981 [15:19] <cristylee101> lol...I understand
#982 [15:19] <GreyVulpine> Most of us have another job or life to attend to, and cannot be here 24/7
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#984 [15:19] <GreyVulpine> Now, could each of you describe your problem(s)?
#985 [15:19] <Noxity> kaceybaby and cristylee101, you both have the same problem - what is it, exactly?
#986 [15:19] <kaceybaby> i will let cristy explain lol
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#989 [15:21] <P429> please :{
#990 [15:21] <cristylee101> I can't get onto the minecraft. Everytime I try with either username or email, it won't do anything. Just tells me that the launcher or server is not downloaded. I downloaded 3 times to no avail. Have a bunch of files that won't open, and the Java thing says something like /BAN IP
#991 [15:21] <kaceybaby> When i try and log onto minecraft it says log in failed ... when i try and log onto mojang it says i have no account
#992 [15:21] <Noxity> Both using Windows?
#993 [15:21] <cristylee101> yep
#994 [15:21] <kaceybaby> i am using windows
#995 [15:21] <GreyVulpine> kaceybaby - What do you see when you log into your mojang.com account? Do you see Minecraft listed under your "My Games" list?
#996 [15:22] <GreyVulpine> cristylee101 - What is the exact error you get to the left of "not downloaded"?
#997 [15:22] <kaceybaby> i see my account yes ... when it does let me sign in
#998 [15:22] <kaceybaby> i see my account yes ... when it does let me sign in
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#1000 [15:22] <cristylee101> lemme check
#1001 [15:22] <GreyVulpine> kaceybaby - When you purchased minecraft, did you get a chance to create your minecraft profile?
#1002 [15:22] <cristylee101> brb
#1003 [15:22] <Noxity> Wait - you've downloaded the client from here; http://minecraft.net/download ; and opening the .exe and logging in you get a ".. not downloaded"?
#1004 [15:23] <kaceybaby> yes
#1005 [15:23] <kary> hey guys not sure if im in the right place lol ...i am looking for answers to why i cant play my minecraft game- when i put in my log in info the screen shows as if it loading but just freezes...this has been going on for a week now...i see a few others have the same issue
#1006 [15:23] <Noxity> kaceybaby, check what GreyVulpine just said, about creating the profile name.
#1007 [15:23] <GreyVulpine> kaceybaby - So when you log into mojang.com, you see Minecraft listed like this: http://i.imgur.com/afqZugV.png
#1008 [15:24] <GreyVulpine> Along with your profile name on the same line?
#1009 [15:24] <kaceybaby> indeed i do
#1010 [15:24] <P429> I have a problem with minecraft, when I throw(launch) minecraft, my antivirus says to me that a site of the phishing tries has access to the throw.
#1011 [15:24] <kaceybaby> yes and my profile name
#1012 [15:24] <GreyVulpine> kaceybaby - And you're logging in with your email address and passowrd?
#1013 [15:24] <kaceybaby> yes with email and password
#1014 [15:24] <Noxity> kary: Open the Run dialog by pressing the Windows key and "R" at the same time, then type in "%appdata%", and click .minecraft . Then delete the bin folder and try again.
#1015 [15:24] <kaceybaby> same password as i log into mojang right?
#1016 [15:24] <GreyVulpine> kaceybaby - Yes
#1017 [15:24] <GreyVulpine> kaceybaby - Could you perhaps go into the website, change your password, then try logging in again?
#1018 [15:24] <kaceybaby> done that
#1019 [15:25] <kaceybaby> didn't work
#1020 [15:25] <GreyVulpine> Still gives you a login failed?
#1021 [15:25] <kaceybaby> yep
#1022 [15:25] <Noxity> September 2010, that's dedicated.
#1023 [15:25] * GreyVulpine has been here too long
#1023 [15:25] <kaceybaby> aww Grey ... you must love it :)
#1024 [15:25] * GreyVulpine snrks
#1024 [15:26] <Noxity> snrks
#1025 [15:26] <Noxity> Mhm.
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#1027 [15:26] <cristylee101> on the minecraft.net site, I am logged in. The minecraft server in JAVA says [INFO: BAN/reason...] and it just keeps going...everything that kaceybaby has done, I've also tried.
#1028 [15:26] <Noxity> Server?
#1029 [15:26] <P429> Do you speak French? I have a big problem
#1030 [15:27] <Selbram> if you are trying to connect to a server and it says you are banned then that server has banned you
#1031 [15:27] <Noxity> cristylee101: Are you downloading Minecraft.exe or the Minecraft_Server.exe ?
#1032 [15:27] <GreyVulpine> Let's see.. login failed is usually caused by either a bad password, an incorrect email address for a username, an account that hasn't been verified, an account that hasn't completed the minecraft profile creation...
#1033 [15:27] <cristylee101> I downloaded both. :(
#1034 [15:27] <Noxity> Or login servers?
#1035 [15:27] <GreyVulpine> You don't use minecraft_server to play minecraft.
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#1037 [15:27] <kaceybaby> oh mine has decided to do it now:)
#1038 [15:27] <GreyVulpine> The client is just plain "minecraft"
#1039 [15:27] <Noxity> cristylee101: You don't need the Minecraft_Server, you can delete that. Just run Minecraft.
#1040 [15:27] <GreyVulpine> kaceybaby - It.. works?
#1041 [15:28] <kaceybaby> thank you Grey for your help
#1042 [15:28] <GreyVulpine> Er, okay.
#1043 [15:28] <kaceybaby> strangely yes ... i changed the password for a 2nd time
#1044 [15:28] <Noxity> How was it fixed exactly?
#1045 [15:28] <cristylee101> cuz I wasn't sure which one...and how do I "just run minecraft?" Lol...sorry people...I am OLD!!!! lol
#1046 [15:28] <GreyVulpine> Huh, thanks for letting us know.
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#1049 [15:28] <GreyVulpine> Alright, cristylee101, do you get "login failed" as well in your launcher?
#1050 [15:29] <GreyVulpine> cristylee101 - Which one of these do you see when you attempt to log in? http://i.imgur.com/V1pYh.png
#1051 [15:30] <P429> Hello, I have a problem with minecraft, when I throw(launch) minecraft, my antivirus says to me that a site of the phishing tries has access to the throw.
#1052 [15:30] <Noxity> cristylee101: Go to where Minecraft has downloaded and double-click it
#1053 [15:30] <cristylee101> the launcher as in the black box that sort of looks like MS DOS that has the two boxes in the bottom right hand corner where you log in? I have no idea what launcher you're talking about...this is not for me...its for my son as a surprise
#1054 [15:30] <Selbram> P429, disable your antivirus
#1055 [15:30] <Noxity> P429: What antivirus are you using?
#1056 [15:30] <GreyVulpine> P429 - Make sure you're using the launcher from minecraft.net/download and no other places. If you're using the minecraft from there, disable your AV
#1057 [15:31] <Noxity> See if you can allow certain programs to 'bypass' the antivirus such as Minecraft.
#1058 [15:31] <Noxity> Selbram: Trojans, trojans everywhere.
#1059 [15:31] <GreyVulpine> cristylee101 - I think I may know your problem. Please have your son use:
#1060 [15:31] <GreyVulpine> ??> cristylee101 win/!
#1061 [15:31] <VoxelHead> cristylee101: (win/!) Having exclamation marks or other special characters in your windows username can break minecraft. A workaround is available. Download and run the following file:
#1062 [15:31] <VoxelHead> cristylee101: (win/!) Special Character Workaround: http://mcfaq.hfbgaming.com/tools/WindowsProfileFix.exe NOTE: We do not guarantee this will work and it may break other parts of Minecraft! Use at your own risk. Must be run as an Administrator.
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#1064 [15:32] <Diana> HI
#1065 [15:32] <GreyVulpine> Hello.
#1066 [15:32] <P429> I use Avast
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#1068 [15:33] <Diana> I'm having problem. I bought a card and I have never been able to enter minecraft. I redeemed the card,but I had problems connecting and I dont even know if I have a user name or passcode.
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#1070 [15:33] <Noxity> P429: Read the second post on this topic; http://forum.avast.com/index.php?topic=37986.0
#1071 [15:34] <Noxity> Diana: A card?
#1072 [15:34] <P429> http://www.avast.com/fr-fr/lp-fr-virus-alert?p_ext=&utm_campaign=Virus_alert&utm_source=prg_fav_70_0&utm_medium=prg_systray&utm_content=.%2Ffa%2Ffr-fr%2Fvirus-alert-default&p_vir=URL:Mal&p_prc=E:\DOCUME~1\Yann\MESDOC~1\Usb\Data\launcher\minecraft.exe&p_obj=http://pixel.quantserve.com/pixel/p-19UtqE8ngoZbM.gif&p_var=.%2Ffa%2Ffr-fr%2Fvirus-alert-default&p_pro=0&p_vep=7&p_ves=0&p_lqa=0&p_lsu=24&p_lst=0&p_lex=332&p_lng=fr&p_lid=fr-
#1073 [15:34] <GreyVulpine> Noxity - Probably the prepaid minecraft card.
#1074 [15:34] <GreyVulpine> See http://minecraft.net/prepaid
#1075 [15:34] <Noxity> Well, that's new.
#1076 [15:35] <GreyVulpine> Diana -What sort of problems are you having? When you log into Mojang.com, do you see minecraft listed under "My Games"?
#1077 [15:35] <Noxity> Diana - Login to your account on the Mojang website and see if you have Minecraft as a listed game, if so, have you set up your profile for it?
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#1079 [15:35] <GreyVulpine> Diana - It should look something like: http://i.imgur.com/afqZugV.png
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#1081 [15:36] <Keith> voxel
#1082 [15:36] <GreyVulpine> VoxelHead is a bot. It cannot reply to you
#1083 [15:36] <Keith> what i was talking to it acouple days ago?
#1084 [15:36] <Noxity> Wut.
#1085 [15:36] <GreyVulpine> ?? bot
#1086 [15:36] <VoxelHead> bot: I just type quickly.
#1087 [15:36] * GreyVulpine points
#1087 [15:37] <Noxity> Stay off the shrooms
#1088 [15:37] <Keith> ?? bot
#1089 [15:37] <VoxelHead> bot: I just type quickly.
#1090 [15:37] <GreyVulpine> It's a FAQ bot, scripted to give useful advice that's commonly asked
#1091 [15:37] <GreyVulpine> There is no human being on the other end.
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#1093 [15:37] <Noxity> Or is there?
#1094 [15:37] * mattym hugs VoxelHead
#1094 [15:37] <GreyVulpine> There isn't.
#1095 [15:38] <mattym> i thought that bot hugged back?
#1096 [15:38] <Keith> ohhhhh well ill will half to wait for the people i need to talk to i thouight he was a person thanks for the help
#1097 [15:38] <GreyVulpine> Keith - Ask away.
#1098 [15:38] <Keith> well hes my dad
#1099 [15:38] <Keith> i just sighned in as his name
#1100 [15:38] <GreyVulpine> Keith - I can assure you, VoxelHead is not your dad.
#1101 [15:39] <Keith> no kieth
#1102 [15:39] <Keith> keith
#1103 [15:39] <Keith> is
#1104 [15:39] <GreyVulpine> Ah, heh, apologies.
#1105 [15:39] <Keith> no problem im his son and he just got off his lunch brake i forgot to ask him
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#1107 [15:39] <GreyVulpine> Please feel free to ask your question.
#1108 [15:40] <Keith> well i was trying to play minecraft a couple of weeks back
#1109 [15:40] <cristylee101> Ok...I tried what you said...the minecraft launcher that keeps popping up where I am supposed to sign in at says "Can't connect to minecraft.net" The "play offline" option is unavailable to click, and it says "Not downloaded"
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#1111 [15:40] <P429> Thank you for your help(assistant), good evening
#1112 [15:40] <GreyVulpine> cristylee101 - Please follow VoxelHead's instructions.
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#1114 [15:40] <GreyVulpine> ??> cristylee101 win/!
#1115 [15:40] <VoxelHead> cristylee101: (win/!) Having exclamation marks or other special characters in your windows username can break minecraft. A workaround is available. Download and run the following file:
#1116 [15:40] <VoxelHead> cristylee101: (win/!) Special Character Workaround: http://mcfaq.hfbgaming.com/tools/WindowsProfileFix.exe NOTE: We do not guarantee this will work and it may break other parts of Minecraft! Use at your own risk. Must be run as an Administrator.
#1117 [15:41] <GreyVulpine> Keith - And what problem(s) are you having?
#1118 [15:41] <Keith> 'and something happened when i tried opening it i sighn in and it goes to play but it closes and i get a error im sure you would like to view it?
#1119 [15:41] <GreyVulpine> Ah, an error. Yes, please copy the contents of the error to www.pastebin.com and submit it. Then give us the address so that we can read it
#1120 [15:42] <Keith> http://pastebin.com/HuRYRq4v
#1121 [15:43] <Keith> i have been talking to elustus and he has been helping me
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#1123 [15:43] <GreyVulpine> Hmm, okay. What has Elystus determined?
#1124 [15:43] <Noxity> Just a quick question - does anyone know anything about server hosting? If you know, please PM me.
#1125 [15:44] <Keith> i was reading what my dad was typing it was about the driver and they gave me a link to download something and i cant find it so i was thinking you could give me mor help?
#1126 [15:44] <GreyVulpine> Keith - Right... I'll need to determine what video driver your system needs. Before that happens, I'll need to see more information about your system. Please give us a dxdiag report.
#1127 [15:44] <GreyVulpine> ??> Keith win/dxdiag
#1128 [15:45] <VoxelHead> Keith: (win/dxdiag) Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1129 [15:45] <VoxelHead> Keith: (win/dxdiag) Open the file you just saved, and copy the contents. Paste them on http://pastebin.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1130 [15:45] <Keith> oh i know this stuff just tell me and ill be able im kinda a computer nerd
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#1132 [15:47] <cristylee101> voxelHead: Nothing changed...same thing happened as before...I'm giving up. Is there somewhere that I can go to get my money back?
#1133 [15:47] <GreyVulpine> cristylee101 - Did you download the new launcher from VoxelHead's link?
#1134 [15:47] <cristylee101> yes
#1135 [15:48] <GreyVulpine> cristylee101 - I'm assuming you're on Windows. The issue stems from your Windows username having an exclaimation mark in it. If you could go into Windows' control panel and make a new user account, you can get around this error
#1136 [15:48] <GreyVulpine> cristylee101 - Otherwise, Mojang's refund policy can be found at:
#1137 [15:48] <GreyVulpine> ?? refund
#1138 [15:48] <VoxelHead> refund: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1139 [15:49] <Keith> http://pastebin.com/jXXcsRTU
#1140 [15:49] <Keith> is my dxdial
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#1143 [15:51] <Keith> hello greyvulpine you there?
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#1145 [15:52] <GreyVulpine> Yeah, moment please
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#1150 [15:52] <MikesHD> ?
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#1152 [15:53] <MikesHD> help?
#1153 [15:53] <Keith> mikes
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#1155 [15:53] <Keith> i think hes doing something
#1156 [15:53] <Keith> he will b done shortly
#1157 [15:53] <Keith> be
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#1160 [15:55] <GreyVulpine> Keith - Looks like these are the latest drivers for you: http://support.amd.com/us/gpudownload/windows/9-3/Pages/radeonaiw_vista32.aspx?&lang=English
#1161 [15:56] <Keith> greyvulpine let me try to redownload it they told us to delete everything but saves so im going to try to just download it again cause last time there was a mod folder
#1162 [15:56] <Keith> i think that's a part of the game right?
#1163 [15:57] <Keith> the only thing in there is saves and bin
#1164 [15:57] <Bugboy1028> mod folder?
#1165 [15:58] * stick717 [stick717@notlogged] has joined #minecrafthelp
#1166 [15:59] <GreyVulpine> Delete the bin folder, save the saves
#1167 [15:59] <stick717> I just bought minecraft and it initially worked. Now freezes with error "Java Platfor SE Binary Not Responding ver1.2.3.
#1168 [15:59] <stick717> Where is the bin folder?
#1169 [16:00] * Ignorama1 [Ignorama1@notlogged] has quit. (Read error: Connection reset by peer)
#1170 [16:00] <mattym> stick717: that wasnt meant for you
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#1172 [16:00] <stick717> ok
#1173 [16:00] <mattym> stick717: is your java up to date, and if so can you try a forced update
#1174 [16:01] <mattym> ??> stick717 forceupdate
#1175 [16:01] <VoxelHead> stick717: (forceupdate) You may need to reinstall the locally installed files that Minecraft puts into place.
#1176 [16:01] <VoxelHead> stick717: (forceupdate) To do so, start Minecraft, press 'Options' (above the 'Login' button), Press 'Force update!', then press 'Done', and login to Minecraft. See http://i.imgur.com/5b09B.png for visual instructions.
#1177 [16:01] <stick717> Java is up to date. Have windows vista. I deleted minecraft and reinstalled.
#1178 [16:01] * urnoobish [urnoobish@notlogged] has joined #minecrafthelp
#1179 [16:02] <mattym> and your still getting the java crash?
#1180 [16:02] <urnoobish> i cant seem to mlog in to my minecraft account.
#1181 [16:03] <urnoobish> i have premium account too
#1182 [16:03] * cristylee101 [cristylee101@notlogged] has quit. (Quit: Web client closed)
#1183 [16:03] <mattym> urnoobish: What is the error message it gives you?
#1184 [16:03] * Keith_ [Keith_@notlogged] has joined #minecrafthelp
#1185 [16:03] <urnoobish> can not connect to minecraft.net but i have full internet connection
#1186 [16:04] <Keith_> sory it said lost connection i downloaded it and it pop up the lanucher and downloading something and then closed again
#1187 [16:04] <mattym> urnoobish: have you tried a forced update
#1188 [16:04] <Keith_> and another eroor
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#1190 [16:04] <Keith_> error
#1191 [16:04] <urnoobish> yes
#1192 [16:04] <mattym> can you try redownloading the launcher
#1193 [16:05] <urnoobish> i have and my java
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#1195 [16:05] <mattym> have you restarted your computer since then?
#1196 [16:05] <urnoobish> yes
#1197 [16:05] <jd> We purchased to online game for younger son, and now our older son would like to use it on a seperate logon id, is that possible
#1198 [16:05] <mattym> jd: You will need to purchase another account
#1199 [16:06] <jd> thank you
#1200 [16:06] <urnoobish> mattym do you know whats wrong
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#1202 [16:06] <mattym> urnoobish: can you log into the mojang site at http://account.mojang.com/me
#1203 [16:07] <mattym> and tell us what it says unser "My Games"
#1204 [16:07] <urnoobish> ill try one second
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#1206 [16:08] <mattym> also urnoobish what antivirus are you using
#1207 [16:09] <urnoobish> mcAcfee
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#1209 [16:09] <mattym> can you try dissabling it then try to connect
#1210 [16:09] <urnoobish> how?
#1211 [16:10] <mattym> if you right click the icon for it you should be able to dissable it
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#1213 [16:11] <urnoobish> still doesnt work
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#1215 [16:12] <mattym> urnoobish: Are you on windows
#1216 [16:13] <urnoobish> windows 8
#1217 [16:13] <mattym> try turning off your firewall
#1218 [16:13] <urnoobish> windows 7 i mean sorry
#1219 [16:13] <mattym> still try that
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#1222 [16:15] <jd> we tried to set up my older son his own account and used my email, then it stated my email was already being used, then we used my husbands email, now it wont verify?
#1223 [16:15] <mattym> jd: do you know how to clear out your browsers cache and cookies?
#1224 [16:15] <jd> yes
#1225 [16:16] <mattym> do that then try again with your husbands email
#1226 [16:16] <jd> we will try that thank you
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#1234 [16:26] <angelique1976> is there a way to reach help for minecraft by phone
#1235 [16:26] <angelique1976> ?
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#1237 [16:26] <GreyVulpine> There is not
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#1239 [16:27] <Selbram> angelique1976, if you need help you could ask here
#1240 [16:27] <angelique1976> i bought 4 mine craft cards for my kids. Some how i've managed to mess up every one i've tried so far
#1241 [16:28] <GreyVulpine> "Mess up" how?
#1242 [16:28] <angelique1976> My mother tried to enter the info for my daughter, somehow it linked to my son's email address.
#1243 [16:28] * Moehoeses [Moehoeses@notlogged] has joined #minecrafthelp
#1244 [16:28] <angelique1976> We entered info but never a password..after downloading it asked for a password
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#1246 [16:28] <GreyVulpine> Please see: http://help.mojang.com/customer/portal/articles/816435-redeeming-a-prepaid-card
#1247 [16:29] <angelique1976> i've looked at the directions
#1248 [16:29] <GreyVulpine> You need to start by registering a mojang.com account for each child before redeeming the card
#1249 [16:29] <angelique1976> i missed that step in the beginning
#1250 [16:29] <Selbram> each one will needs its own email address as well
#1251 [16:29] <angelique1976> i've tried registering them with my email because they are under 13, but i can only use my email once
#1252 [16:30] <angelique1976> can i go back and start from scratch
#1253 [16:30] <GreyVulpine> Right, only one mojang.com account can be tied to each email address
#1254 [16:30] <GreyVulpine> Yes, provided you haven't redeemed the cards
#1255 [16:30] <angelique1976> i've already entered the card redemption numbers but can't do anything
#1256 [16:30] <angelique1976> i've redeemed the cards..2 of them anyway
#1257 [16:31] <Selbram> angelique1976, go ahead and create the mojang accounts that you will need
#1258 [16:31] <angelique1976> my daughters account is showing under my son's email...which makes no sense
#1259 [16:31] <Selbram> try redeeming one card on each account
#1260 [16:31] <angelique1976> i will go back and try again...my head is spinning
#1261 [16:31] <angelique1976> lol
#1262 [16:31] <Selbram> if you run into any problems you can come back here or submit a tickek
#1263 [16:31] <GreyVulpine> You can change the email address associated with the account, if you wish
#1264 [16:32] * Kealper [Kealper@notlogged] has joined #minecrafthelp
#1265 [16:32] <Selbram> ^
#1266 [16:32] * Sun7zu [Sun7zu@notlogged] has joined #minecrafthelp
#1267 [16:32] <GreyVulpine> You cannot, however, change the minecraft username. That's set in stone once you register
#1268 [16:32] <GreyVulpine> So please, keep that in mind
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#1270 [16:33] <angelique1976> he entered a user name, but it's not an email
#1271 [16:35] * urnoobish [urnoobish@notlogged] has joined #minecrafthelp
#1272 [16:36] <urnoobish> my minecraft still isnt logging in
#1273 [16:36] <angelique1976> i enter my son's info..including email address and get my daughter's user name and screen
#1274 [16:37] <GreyVulpine> angelique1976 - Then you can change the email address associated with the account if you wish
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#1276 [16:38] <GreyVulpine> Go up to My account -> Settings. You'll see a spot where you can change the email address associated with the account
#1277 [16:39] * mattym is now known as mattym|away
#1278 [16:46] <angelique1976> i tried to change it to her email and it said it was already in use, which means something else is messed up! Ahhhhh
#1279 [16:47] <angelique1976> i wish i could start over...i'm not sure what got messed up
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#1281 [16:49] <stick717> I am getting a Jave Platform SE Binary Not Responding when trying to start minecraft. I have just installed Java 7 and have run throught the force up option on minecraft. Any thoughts?
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#1286 [16:57] <angelique1976> i tried to change my daughters account so she would have her email and it says it's already in use
#1287 [16:58] <Selbram> login with her account and change that email to something differnt thatn hers or your sons
#1288 [16:58] <angelique1976> when i type in her email in a screen it pulls up all the info, but shows my son's email address....this makes no sense
#1289 [16:58] <Selbram> then login as your sons email and change it to your daughters
#1290 [16:59] * urnoobish [urnoobish@notlogged] has joined #minecrafthelp
#1291 [16:59] <angelique1976> that makes too much sense..lol...too much thinking
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#1295 [17:09] <mattym|away> angelique1976: if your logging into the Mojang site with different emails, you may need to clear your Cache and Cookies after each log in
#1296 [17:10] <angelique1976> i'm so confused i'm not sure how i'm going to fix this
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#1305 [17:31] <FastOnFeat> Minecraft may be infected. Or Java. Avast! keeps popping up with a 'blocked dangerous URL' message when I start Minecraft. Either it is infected, or a URL used by Minecraft has been incorrectly marked as bad
#1306 [17:32] <lukegb> http://www.minecraftforum.net/topic/1680450-avast-antivirus-detecting-virus-in-launcher/
#1307 [17:32] <FastOnFeat> thx
#1308 [17:35] * davidh [davidh@notlogged] has joined #minecrafthelp
#1309 [17:36] <davidh> hi can someone tell me how long it takes to recevie an email with my code in it please?
#1310 [17:36] <lukegb> davidh: did you purchase Minecraft from minecraft.net?
#1311 [17:36] * vent [vent@notlogged] has joined #minecrafthelp
#1312 [17:36] <davidh> yes
#1313 [17:37] * [z] [[z]@notlogged] has joined #minecrafthelp
#1314 [17:37] <lukegb> And you definitely purchased a gift code?
#1315 [17:37] <vent> i entered the wrong email addrsss and now i cant purchase ...how do i change
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#1317 [17:37] <davidh> yea a got the email saying the money was taken out my account?
#1318 [17:37] <lukegb> Could you check https://account.mojang.com/me and look under "My Gift Codes"?
#1319 [17:37] <DiskDaemon> vent: http://help.mojang.com/customer/portal/articles/901432-changing-your-email-address
#1320 [17:37] <davidh> ok brb
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#1322 [17:37] <lukegb> davidh: If you didn't already have the game, you might have purchased Minecraft and just applied it directly to your account instead.
#1323 [17:39] <davidh> a have got it now thanks for all the help <lukegb>
#1324 [17:40] <lukegb> davidh: no problem :)
#1325 [17:40] <lukegb> davidh: no problem :)
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#1327 [17:41] <davidh> a have my own minecraft and a bought it for my little cousin so when a logged in to his account it had a code and said redeem so do a just click on that then?
#1328 [17:42] * carmie [carmie@notlogged] has joined #minecrafthelp
#1329 [17:42] <lukegb> Ah yes
#1330 [17:43] <lukegb> If you chose "E-mail the gift directly to my friend" and it's showing up in their Mojang account
#1331 [17:43] <lukegb> Then you can click Redeem and it should work fine :)
#1332 [17:44] <davidh> ok thanks again for the help
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#1341 [17:59] <Joe_Dino> hello
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#1343 [18:00] <Joe_Dino> I set up an account and paid for minecraft game, but it will not download.......any help here please?
#1344 [18:00] <oridoron> i lost money for no reason. please help
#1345 [18:00] <ugo> Hello, i bought and downloaded minecraft on my ipad ios6, but after one touch when I come in, it doesn't work anymore. Please help.
#1346 [18:01] <benhunter09> Joe_Dino: are you using Internet explorer
#1347 [18:02] <benhunter09> oridoron: care to expand?
#1348 [18:02] <Joe_Dino> yes
#1349 [18:02] <benhunter09> Joe_Dino: try using a different browser, like Google Chrome
#1350 [18:02] <Joe_Dino> how about firefox....will that be ok?
#1351 [18:03] <benhunter09> Yep
#1352 [18:03] <oridoron> i had about 3.7 mil im the game. all of the sudden its only 1.08 mil
#1353 [18:03] <benhunter09> mil?
#1354 [18:04] <oridoron> million
#1355 [18:04] <oridoron> yes
#1356 [18:04] <ugo> Do you have any idea for my issue?
#1357 [18:04] <Joe_Dino> that seemed to work.....thanks benhunter
#1358 [18:04] * UnoJabreel [UnoJabreel@notlogged] has joined #minecrafthelp
#1359 [18:04] <UnoJabreel> HELP
#1360 [18:04] <benhunter09> ugo: not many people know about poker edition
#1361 [18:05] <UnoJabreel> Because I cannot get onliny for some reason
#1362 [18:05] <benhunter09> ??> UnoJabreel ask
#1363 [18:05] <VoxelHead> UnoJabreel: (ask) Don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1364 [18:05] <VoxelHead> UnoJabreel: (ask) If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1365 [18:05] <benhunter09> Your welcome Joe_Dino
#1366 [18:05] <UnoJabreel> I bought the game today
#1367 [18:05] <oridoron> benhunter, can you please help?
#1368 [18:05] <UnoJabreel> and I cant seem to login.
#1369 [18:05] <UnoJabreel> I put in my email and password in the launcher
#1370 [18:05] * Hizack1001 [Hizack1001@notlogged] has joined #minecrafthelp
#1371 [18:05] <UnoJabreel> but it wont take.
#1372 [18:06] * yahel [yahel@notlogged] has joined #minecrafthelp
#1373 [18:06] <benhunter09> oridoron: I'm not sure what you mean by your question
#1374 [18:06] <UnoJabreel> is the username different than the mojango account
#1375 [18:06] <UnoJabreel> as I understand you login with the mojango info
#1376 [18:06] <benhunter09> UnoJabreel: let me just check something
#1377 [18:07] <oridoron> the money is gone. in the game. for no reason. without me doing anything
#1378 [18:07] <ugo> So I just have to cry on my money?
#1379 [18:08] <UnoJabreel> anyone have any ideas how to login
#1380 [18:08] <UnoJabreel> cause it doesnt seem to work in the launcher.
#1381 [18:08] <oridoron> do you understand benhunter?
#1382 [18:08] <benhunter09> UnoJabreel: can you login at mojang.com
#1383 [18:08] <benhunter09> UnoJabreel: can you login at mojang.com
#1384 [18:08] * Hizack1001 [Hizack1001@notlogged] has left #minecrafthelp
#1385 [18:09] <benhunter09> oridoron: I'm not sure about that issue, if you wait someone else may be able to help
#1386 [18:09] <oridoron> waiting
#1387 [18:09] * MylesMor [MylesMor@notlogged] has joined #minecrafthelp
#1388 [18:09] <UnoJabreel> just did.
#1389 [18:09] <benhunter09> ugo: I'm not sure about that issue, if you wait someone else may be able to help
#1390 [18:09] <benhunter09> UnoJabreel: what does it say in the 'my games' section
#1391 [18:10] <UnoJabreel> i dont see my games.
#1392 [18:10] * Tylorg [Tylorg@notlogged] has joined #minecrafthelp
#1393 [18:10] <UnoJabreel> Did you know that if you've already bought Minecraft you can import your existing profile into this account? If you do, you should start using your Mojang account e-mail as username when logging in.
#1394 [18:10] <UnoJabreel> thats whats listed.
#1395 [18:11] <benhunter09> Do you use your email to login?
#1396 [18:11] <MylesMor> Hello, whenever I open Minecraft my antivirus system (Avast!) comes up saying it blocked a malicious piece of software (MAL). This only started happening yesterday and I haven't downloaded anything new. This happens on both my laptop and desktop.
#1397 [18:11] <Tylorg> I bought minecraft and have a Majong account and registered minecraft with it, but it wont let me log into minecraft.
#1398 [18:12] <UnoJabreel> i know that feel tylorg.
#1399 [18:12] <UnoJabreel> i know that feel tylorg.
#1400 [18:12] * yahel [yahel@notlogged] has left #minecrafthelp
#1401 [18:12] <DiskDaemon> Tylorg: Please login to the https://account.mojang.com/ web site and tell me what you see in the My Games section of that page
#1402 [18:12] <UnoJabreel> I would like to know how to setup a username of some sort.
#1403 [18:13] <DiskDaemon> UnoJabreel: Setting up a username occurs after your account has been paid for. Not before
#1404 [18:13] <benhunter09> DiskDaemon: you are a life saver ;)
#1405 [18:13] <UnoJabreel> I paid for it.
#1406 [18:13] <DiskDaemon> UnoJabreel: Please login to the https://account.mojang.com/ web site and tell me what you see in the My Games section of that page
#1407 [18:13] <UnoJabreel> I straight up paid.
#1408 [18:13] <UnoJabreel> Did you know that if you've already bought Minecraft you can import your existing profile into this account? If you do, you should start using your Mojang account e-mail as username when logging in.
#1409 [18:13] * oridoron_ [oridoron_@notlogged] has joined #minecrafthelp
#1410 [18:13] <DiskDaemon> UnoJabreel: From what you're telling me, your account has not been paid for.
#1411 [18:14] <Tylorg> MineCraft, day I bought it, and my name
#1412 [18:14] <oridoron_> so?
#1413 [18:14] <UnoJabreel> I confirmed a purchase on my credit card.
#1414 [18:14] <UnoJabreel> from mojang whatever.
#1415 [18:14] * oridoron [oridoron@notlogged] has quit. (Ping timeout: 180 seconds)
#1416 [18:14] <UnoJabreel> i can download it and not have to pay?
#1417 [18:14] <oridoron_> ?
#1418 [18:14] * Cojo1277 [Cojo1277@notlogged] has joined #minecrafthelp
#1419 [18:14] <DiskDaemon> UnoJabreel: Please contact your bank to find out if they show the transaction on your account, or are perhaps blocking it for security reasons
#1420 [18:14] <UnoJabreel> they aint.
#1421 [18:15] * Moehoeses [Moehoeses@notlogged] has quit. (Quit: Leaving.)
#1422 [18:15] <UnoJabreel> I would like a receipt sometime soon. cause this is bs.
#1423 [18:15] <DiskDaemon> UnoJabreel: Your payment goes to Moneybookers who handle all of the credit card payments for Mojang. Mojang only upgrade your account when Moneybookers tells Mojang about the successful payment
#1424 [18:16] <UnoJabreel> this is bull.
#1425 [18:16] * UnoJabreel [UnoJabreel@notlogged] has quit. (Quit: Web client closed)
#1426 [18:16] <DiskDaemon> The white background part of the payment page is the Moneybookers part of the transaction
#1427 [18:16] <oridoron_> lost money ine the game for no raeson, can you help? is it a bug?
#1428 [18:16] <DiskDaemon> oridoron_: Please tell me waht happened?
#1429 [18:16] <MylesMor> Hello, whenever I open Minecraft my antivirus system (Avast!) comes up saying it blocked a malicious piece of software (MAL). This only started happening yesterday and I haven't downloaded anything new.  This happens on both my laptop and desktop.
#1430 [18:17] <oridoron_> i had 3.7 million in the game and all the sudden i have only 1.08 million
#1431 [18:17] <DiskDaemon> MylesMor: That might be related to the lwjgl (light-weight java graphics library) files that the game uses. I cannot help you mugh with issues that your antivirus program is having
#1432 [18:18] <DiskDaemon> oridoron_: Minecraft doesn't have money. Is that a mod that you're using?
#1433 [18:18] * ugo [ugo@notlogged] has quit. (Ping timeout: 180 seconds)
#1434 [18:18] <oridoron_> not real money
#1435 [18:18] <oridoron_> not real money
#1436 [18:18] * Cojo1277 [Cojo1277@notlogged] has left #minecrafthelp
#1437 [18:18] <oridoron_> in the game
#1438 [18:18] <Tylorg> DiskDaemon: when i logged in i see; MineCraft, day I bought it, and my name
#1439 [18:18] * hails [hails@notlogged] has joined #minecrafthelp
#1440 [18:18] <DiskDaemon> oridoron_: There is nothing even closely related to money in the game of Minecraft
#1441 [18:19] <DiskDaemon> Tylorg: Good one - can you please remind me about the trouble you're having again?
#1442 [18:19] <oridoron_> nibbles
#1443 [18:19] <MylesMor> Ok, but I did see a post saying that some tracking script used on the tumblr feed may be malicious or it may be returning a false positive
#1444 [18:19] <Tylorg> It wont let me log in on the Minecraft website
#1445 [18:19] <MylesMor> It has happened to a lot of Avast! users since a post was posted on tumblr the other day
#1446 [18:20] <DiskDaemon> Tylorg: The minecraft.net web site uses a completely different (and much older) accounts system than the one that you have from mojang.com - use your mojang.com credentials to log in to the miencraft.net web site
#1447 [18:20] <Tylorg> Like my Email and Password for Mojang.com?
#1448 [18:20] <oridoron_> disksdeamon? nibbles?
#1449 [18:20] <DiskDaemon> MylesMor: The only antivirus issue that I'm aware of with Minecrafg is in relation to updating the game, in which case temporarily disabling the antivirus program for the purpose of updating is the successful cause of action
#1450 [18:21] <DiskDaemon> Tylorg: correct
#1451 [18:21] <DiskDaemon> oridoron_: What are nibbles? I know of them as being half a byte of data, 4 bits.
#1452 [18:21] <MylesMor> Ok, thanks for helping.
#1453 [18:21] * MylesMor [MylesMor@notlogged] has quit. (Quit: Web client closed)
#1454 [18:21] <Tylorg> I have already tried that and it still would not let me log in.
#1455 [18:21] * hails [hails@notlogged] has quit. (Client Quit)
#1456 [18:22] <DiskDaemon> Tylorg: For what purpose are you attempting to log in to the minecraft.net web site?
#1457 [18:22] <Tylorg> To play Minecraft
#1458 [18:22] <DiskDaemon> Tylorg: You do not need to log in to the minecraft.net web site to play minecraft
#1459 [18:23] <oridoron_> diskdeamon. meebles
#1460 [18:23] <DiskDaemon> oridoron_: Wnat on earth are meebles?
#1461 [18:23] <Tylorg> Well when I press download for Mincraft and then it asks me to log in on there, what do I put in?
#1462 [18:24] <DiskDaemon> Tylorg: On which web page are you rpedding download for minecraft?
#1463 [18:24] <DiskDaemon> *pressing
#1464 [18:24] <oridoron_> i play in meepcraft
#1465 [18:24] <DiskDaemon> oridoron_: We don't deal with that here
#1466 [18:24] <Tylorg> Minecraft.net
#1467 [18:24] * DiskDaemon kicked oridoron_ from #minecrafthelp (Reason: ridoron_ :Please feel free to come back when you have an actual Miencraft issue)
#1468 [18:25] <DiskDaemon> Tylorg: You can get to http://www.minecraft.net/download without logging in at all
#1469 [18:26] * nopol10 [nopol10@notlogged] has joined #minecrafthelp
#1470 [18:27] * zack6849 is now known as zack6849|Offline
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#1472 [18:28] <Tylorg> After i press download the Minecraft launcher comes up. What do I put in for the log in there. Ive tried my email and Ive tried my Game name I created
#1473 [18:28] <DiskDaemon> Tylorg: With the Minecraft launcher, you log in using the same credentials that you use with the mojang.com web site
#1474 [18:30] <Tylorg> It works. Thank you so much
#1475 [18:30] <DiskDaemon> You're welcome
#1476 [18:31] * Cojo1277 [Cojo1277@notlogged] has joined #minecrafthelp
#1477 [18:31] <Cojo1277> I can't get minecraft to run, and i just got a crash notice
#1478 [18:31] * ugo [ugo@notlogged] has joined #minecrafthelp
#1479 [18:31] <DiskDaemon> ??> Cojo1277 pastebin
#1480 [18:31] <VoxelHead> Cojo1277: (pastebin) Pastebin is a service run at http://www.pastebin.com/ which facilitates the sharing of information without flooding IRC channels. Paste your text there, click 'Submit', and give us the URL the site takes you to, and we can see what you have pasted.
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#1484 [18:32] <Cojo1277> where do i find the text of the crash
#1485 [18:32] * zack6849|Offline is now known as zack6849
#1486 [18:32] <DiskDaemon> Cojo1277: It should be in the crash-reports folder, which you will find in the .minecraft folder
#1487 [18:32] <DiskDaemon> ?? win/.minecraft
#1488 [18:32] <VoxelHead> win/.minecraft: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type "%AppData%\.minecraft", and click OK.
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#1492 [18:42] <Cojo1277> this really shouldn't be this difficult should it
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#1495 [18:43] <DiskDaemon> Cojo1277: If you didn't find anything, there are other ways to get a report that we can help you with
#1496 [18:44] <Cojo1277> i cut and pasted what was in the note that i received and submited it to pastbin
#1497 [18:44] <DiskDaemon> okay - and can you now tell us the location of that pastebin page that your information is on?
#1498 [18:45] * [iPod]hunter09 is now known as benhunter09
#1499 [18:47] <Cojo1277> sure, i still have it open, how do i notfiy you of the page
#1500 [18:47] <DiskDaemon> coy/paste of the web page URL is how
#1501 [18:47] <Cojo1277> http://pastebin.com/PUcHfzm1
#1502 [18:48] <DiskDaemon> Ahh, you're on a mac
#1503 [18:48] <DiskDaemon> ?? error/jawt
#1504 [18:48] <VoxelHead> error/jawt: If you're getting a Java crash referencing a JAWT interface exception, it may be an issue with one of the libraries Minecraft uses. http://lwjgl.org/forum/index.php?topic=4326.0 has a lot of analysis of this problem. A similar thread which indicates a fix may be available soon can be seen here: http://lwjgl.org/forum/index.php/topic,4711.120.html
#1505 [18:48] <DiskDaemon> There is I believe also help for you in regard to that issue you're having, at http://www.minecraftforum.net/topic/649868-guide-mac-support-101/
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#1507 [18:53] <zack> I've created a log on profile for minecrafte and verified the email with the account. Still cannot buy the full version of minecraft since the site keeps asking me to verify my email. Any help?
#1508 [18:53] <DiskDaemon> You can contact Mojang's customer support at http://help.mojang.com/customer/portal/emails/new
#1509 [18:54] <zack> thx
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#1513 [18:58] <LeousDarkwatch> i`m trying to find the program files for mine craft so i can transfer a saved singleplayer game over and suggestions
#1514 [18:58] <DiskDaemon> ?? win/.minecraft
#1515 [18:58] <VoxelHead> win/.minecraft: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type "%AppData%\.minecraft", and click OK.
#1516 [18:58] <LeousDarkwatch> i`m trying to find the program files for mine craft so i can transfer a saved singleplayer game over and suggestions*
#1517 [18:58] <LeousDarkwatch> i`ll try it thank you
#1518 [18:59] * Zarkov93 [Zarkov93@notlogged] has joined #minecrafthelp
#1519 [19:00] <LeousDarkwatch> it says path not found please try again
#1520 [19:01] <benhunter09> LeousDarkwatch: what is your operating system?
#1521 [19:01] <LeousDarkwatch> xp
#1522 [19:01] <DiskDaemon> LeousDarkwatch: Did you do it with or without the double quotes?
#1523 [19:01] <LeousDarkwatch> without
#1524 [19:01] <DiskDaemon> silly - do it with
#1525 [19:02] <LeousDarkwatch> oh lolz
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#1527 [19:04] <LeousDarkwatch> it worked that time lolz thank you , 1 more thing is there anything special i have to do to transfer the saved games to make them work?
#1528 [19:04] * Zarkov93 [Zarkov93@notlogged] has joined #minecrafthelp
#1529 [19:04] <DiskDaemon> nope
#1530 [19:05] <LeousDarkwatch> cool thank yall for the help , it was very much appreciated
#1531 [19:05] <DiskDaemon> you're welcome
#1532 [19:05] <DiskDaemon> you're welcome
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#1539 [19:09] <angelique1976> is it possible to trace a redemption code
#1540 [19:09] * benhunter09 [benhunter09@notlogged] has quit. (Ping timeout: 190 seconds)
#1541 [19:10] <Zarkov93> hello everyone. We were playing with two friends on our server when the two other ones were disconnected with the message "end of flow" (we're french so I made a translation of the message, it was originally "fin de flux"). When we connected again on the serv, our map was a mess : a middle part of our house was totally destructed, and came back as it was on the first time we spawned. But other parts were still like we left them 5 minutes before. Do
#1542 [19:10] <angelique1976> i signed up for minecraft for one of my kids before i had a account set up through Mojang. I get a page that says i can migrate the game to the new account, but never received a password
#1543 [19:10] <Zarkov93> (with MCEdi for example)
#1544 [19:11] <DiskDaemon> ?? save/null
#1545 [19:11] <VoxelHead> save/null: If your computer unexpectedly died, and your Minecraft world suddenly no longer works, try loading it (the world) in MCEdit, and resaving the world. This is known to sometimes fix the problem.
#1546 [19:11] <VoxelHead> save/null: MCEdit can be found at http://is.gd/rnBfkU-
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#1549 [19:11] <angelique1976> can anyone help or should i send an email somewhere?
#1550 [19:11] <DiskDaemon> angelique1976: Are you wanting to set up a password for your old account?
#1551 [19:12] * spider659 [spider659@notlogged] has joined #minecrafthelp
#1552 [19:12] <angelique1976> Today i bought a few minecraft cards. One was redeemed before a mojang acct was set up
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#1557 [19:13] <DiskDaemon> angelique1976: Mojang have help for you in regard to prepaid card issues that you may have http://help.mojang.com/customer/portal/articles/770611-prepaid-card-errors
#1558 [19:13] <angelique1976> somehow my mother gave my daughter a user name that was attached to my son's email. I changed the email info and now i'm trying to figure out how to attach her info to the card i redeemed
#1559 [19:13] * w2k [w2k@notlogged] has joined #minecrafthelp
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#1562 [19:14] <belinda> Hi everyone Im needing help with a bought version of minecraft I already purchased it and now I have installed it on a different computer and it is just the demo how do I get the full version
#1563 [19:14] * CheeseBrain [CheeseBrain@notlogged] has joined #minecrafthelp
#1564 [19:14] <DiskDaemon> belinda: Log in to the minecraft launcher using the credentials of an account that has been paid for
#1565 [19:15] <angelique1976> I don't know how to access the card that i already redeemed. The site says i can transfer it, but it asks for a user name and password. My daughter has a user name, but i don't believe there's a password set up
#1566 [19:15] <belinda> thats what I did and the first time it said I had already purchased it but now it wants me to pay for it again
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#1570 [19:16] <DiskDaemon> belinda: Pardon? The minecraft launcher has nothing to say about purchasing
#1571 [19:16] <DiskDaemon> angelique1976: What do you think needs to be done first?
#1572 [19:16] <Zarkov93> VoxelHead: actually a part of our world is working perfectly, there is just a little part that simply disappear, without any reason, it just became again like the first time we connected.
#1573 [19:16] <belinda> and also are there gun mods that can be downloaded for the pc version of minecraft or the xbox 360 or do you purchase them
#1574 [19:17] <Kyle_> Say, have any of you guys ever bought Minecraft as a gift for someone?
#1575 [19:17] <DiskDaemon> belinda: Mods aren't purchased, and we don't support mods here either. We can help you to find out where to get help for anything you're having trouble with though
#1576 [19:17] <DiskDaemon> Kyle_: sure thing
#1577 [19:17] <Kyle_> There is a verification email, but no pin
#1578 [19:17] <belinda> Im sorry it was when I thought I had to purchase it again and i clicked on the buy now and it told me I had already purchased it now it doesnt say that anymore and Im still playing a demo version
#1579 [19:17] <Kyle_> any ideas?
#1580 [19:17] <angelique1976> i found the paid game...my son's email and password show up with my daughter's user name for the game
#1581 [19:18] <Kyle_> When you bought it, did you get a pin number?
#1582 [19:18] * Renny [Renny@notlogged] has joined #minecrafthelp
#1583 [19:18] <Kyle_> in an e-mail
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#1585 [19:19] <DiskDaemon> Kyle_: It was a few years ago that I did that, so I can't recall
#1586 [19:19] <angelique1976> According to Mojang my daughter's email is already in use...
#1587 [19:19] <Kyle_> ok
#1588 [19:19] <DiskDaemon> belinda: Get the minecraft launcher from minecraft.net/download and then login to that launcher using the credentials of an already paid for account
#1589 [19:20] <DiskDaemon> angelique1976: Your daughters might be there because she chose for the launcher to remember her password. You can replace those with the email and password of your son instead
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#1592 [19:21] <DiskDaemon> angelique1976: Oh hang on, are you seeing your daughters username on your sons account? You may have to contact customer support to resolve such an account issue
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#1594 [19:21] <DiskDaemon> You can contact Mojang's customer support at http://help.mojang.com/customer/portal/emails/new
#1595 [19:21] <belinda> ok thank you and how do you get game mod for the pc version or xbox360
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#1597 [19:22] <DiskDaemon> belinda: Details are at http://www.minecraftwiki.net/wiki/Mods/Installing_Mods
#1598 [19:23] <belinda> ok thank you
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#1600 [19:23] <angelique1976> The card that i redeemed shows info for my daughter but it's my son's email address. When i try to change the acct to my daughter's email i'm told that her email is in use. i think my mom messed up the set up and somehow my daughter's email is being used to..so i can't switch it or get my son his minecraft
#1601 [19:23] <DiskDaemon> belinda: In truth, they're not mods. There is no API for example. They are instead hacks that are applied to the existing game. Mojang will be working on some kind of modding API at some stage, but not yet. This means that it's currently hard to install mods and get them successfully working. Good luck.
#1602 [19:24] <DiskDaemon> angelique1976: Contact customer support - you have the link from above
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#1604 [19:24] <angelique1976> thanks..i'll try that
#1605 [19:24] <DiskDaemon> angelique1976: Just to clear up any potential misunderstand, we are not Mojang. We do not work for them. We are random people from around the world who love the game, and want to help others to enjoy it too.
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#1609 [19:27] <mhall> hey guys
#1610 [19:27] <belinda> i am my
#1611 [19:27] <mhall> could someone help me with my server
#1612 [19:27] <DiskDaemon> mhall: We can try
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#1614 [19:27] <NinjaKirby> inb4 It's modded
#1615 [19:28] <mhall> my firend is trying to connect to my server and it is saying unknown host
#1616 [19:28] * Rob is now known as Guest79226
#1617 [19:28] <DiskDaemon> mhall: What is the ip address that you're telling him to connect to?
#1618 [19:28] <belinda> I am 8 years old and I love minecraft and belinda is my grandma
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#1620 [19:28] <Guest79226> I am trying to play. And when I click the left or right mouse button the save game screen keeps popping up. How do I stop that?
#1621 [19:28] <mhall> 69.205.18.187
#1622 [19:29] <DiskDaemon> mhall: Good one - so the most likely cause is that your router is not forwarding the game packets from the internet through to your computer that is hosting the server
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#1624 [19:30] <mhall> sooo idk what that means haha
#1625 [19:30] <mhall> i can connect just fine
#1626 [19:30] <DiskDaemon> mhall: Would you like instructions on setting up a minecraft server?
#1627 [19:31] <mhall> i use to have a server set up just fine i never had these issues before
#1628 [19:31] <DiskDaemon> mhall: Oh - well the answer is simple then - just do what you did before when it worked.
#1629 [19:31] <mhall> all i did before was set up a port forward
#1630 [19:31] <DiskDaemon> </irony>
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#1633 [19:32] <DiskDaemon> dammit, and I was just revving myself up to give some serious help there too
#1634 [19:33] <Guest79226> Did you see my question?
#1635 [19:33] <morgancentral> My minecraft keeps on getting lagged out even though i never had that problem
#1636 [19:33] <DiskDaemon> morgancentral: You can resolve lag issues by improving the networking connection between yourself and the server
#1637 [19:33] <morgancentral> its never happened before
#1638 [19:34] <DiskDaemon> Guest79226: Yes, it was seen, and no, I don't know how to help you with that
#1639 [19:34] <morgancentral> i was just fine till one day
#1640 [19:34] <Guest79226> I don't understand why it's doing that. When I try to build blocks or smash blocks it brings up that screen.
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#1647 [19:44] <DukeofThunder> hello
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#1649 [19:45] <DiskDaemon> There are 174 accounts in this channel - how many of them are you intending to response in kind to a greeting?
#1650 [19:45] <DukeofThunder> magic
#1651 [19:45] <DukeofThunder> but anyways what i came here for:
#1652 [19:45] <DukeofThunder> i just bought the game
#1653 [19:45] <DiskDaemon> well done
#1654 [19:45] <DukeofThunder> and when i login
#1655 [19:45] <DukeofThunder> i am prompted to update
#1656 [19:46] <DukeofThunder> i click yes: the progress bar gets stuck somewhere along it
#1657 [19:46] <DiskDaemon> If the update doesn't want to complete, it's almost certainly your antivirus program preventing Minecraft from getting the files that it needs. A solution to that is to temporarily disable your antivirus program and then try again.
#1658 [19:46] <DukeofThunder> i click no: the game loads to about 80% in the bar and is stuck
#1659 [19:46] <DukeofThunder> im using a mac and im not aware of any antivirus program
#1660 [19:47] <DiskDaemon> ahh, then I suggest that you obtain an error report from when the update is attempting to occur
#1661 [19:47] <DiskDaemon> http://www.minecraftwiki.net/wiki/Crash
#1662 [19:48] <DiskDaemon> Details of how to obtain an error report are found at the above link
#1663 [19:49] <DukeofThunder> thanks a bunch :D:D
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#1675 [20:03] <daniel2001> I cant login to Minecraft.net for some reason
#1676 [20:04] <DiskDaemon> daniel2001: That's because your account is not at that web site. Your account is at mojang.com instead
#1677 [20:04] * joe [joe@notlogged] has joined #minecrafthelp
#1678 [20:04] <daniel2001> you are right
#1679 [20:05] <daniel2001> so then got to mojang and do...?
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#1682 [20:05] <daniel2001> is mojang the official site
#1683 [20:05] <DiskDaemon> Yes it is
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#1685 [20:05] <daniel2001> thanks
#1686 [20:05] <daniel2001> so how to play?
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#1688 [20:06] * NinjaKirby fidgets a lil' bit
#1688 [20:07] <DiskDaemon> daniel2001: With a keyboard and mouse, normally
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#1697 [20:16] <daniel2001> I have a minecraft account that I set up at Mojang
#1698 [20:17] <daniel2001> i downlloaded minecraft, but cant figure out how to login with un and pw from Mojang
#1699 [20:17] <daniel2001> what am i doing wrong
#1700 [20:18] <mattym|away> use your email not the username
#1701 [20:21] * mattym|away is now known as mattym
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#1706 [20:27] <Troy> My minecraft will not open beyond signing in. I try signing in accepts it and brings a screen saying Fatal Error Occurred (2): null How do I go towards fixing this
#1707 [20:28] <mattym> What operating system are you on?
#1708 [20:28] <Troy> Mac Mini
#1709 [20:29] <mattym> I would try reinstalling Java, and make sure you are on a Java 6 version not 7
#1710 [20:29] <Troy> Ok
#1711 [20:29] <mattym> This can be helpful for Mac users to get started
#1712 [20:29] <mattym> http://www.minecraftforum.net/topic/649868-guide-mac-support-101/
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#1717 [20:40] <gamingonly454> When i use item it will destroy the blocks instead of placing the block or using the item.
#1718 [20:42] <gamingonly454> ANy ways to change this?
#1719 [20:42] <mattym> are you on creative mode?
#1720 [20:42] <gamingonly454> i've tried creative and survival same thing
#1721 [20:43] <mattym> on creative mode when you touch any block it will be destroyed
#1722 [20:43] <mattym> on survival when you use a tool on a block it will be harvested
#1723 [20:44] <mattym> Unless its glass
#1724 [20:44] <mattym> glass will always be destroyed unless you use a tool with the Silk Touch enchant
#1725 [20:44] <gamingonly454> how about if i just start from scratch in survival and i harvest some dirt and roses, when i have them highlighted to use them they just keep trying to break the other ground blocks.
#1726 [20:45] <mattym> To "use" something you need to right click
#1727 [20:45] <gamingonly454> I am right clicking.
#1728 [20:45] <mattym> Can you his escape, go into option than go into controls
#1729 [20:46] <mattym> and tell me what button is selected for "Use Item"
#1730 [20:46] <gamingonly454> button 1 is attack button 2 is use item.
#1731 [20:46] <mattym> Are you on a Mac?
#1732 [20:46] <gamingonly454> yep.
#1733 [20:47] <mattym> can you make sure that your mouse settings are properly set up to allow left and right clicking
#1734 [20:47] <gamingonly454> okay, one second.
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#1736 [20:47] <mattym> that would be somewhere on yout macs settings control, im not really sure
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#1741 [20:49] <gamingonly454> there we go thanks. i had to change my mouse settings. Thanks a lot.
#1742 [20:49] <mattym> ok cool
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#1744 [20:51] <Sam> I haven't recieved my comfermation email when i tried to buy minecraft but I know I bought Minecraft
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#1748 [21:02] <Triggerdusk> Is greyvulpine online?
#1749 [21:03] <Triggerdusk> I need some tech help
#1750 [21:03] <mattym> youl find out in a minute
#1751 [21:03] <mattym> i can help if you describe your problem
#1752 [21:03] <Triggerdusk> i cant install winrar
#1753 [21:03] <Triggerdusk> or 7zip for that matter
#1754 [21:04] <mattym> do you have permissions on your computer to install programs?
#1755 [21:04] <Triggerdusk> its mine so ofcorse i do
#1756 [21:04] <mattym> youd be surprised
#1757 [21:04] <mattym> is it a windows machine?
#1758 [21:04] <Triggerdusk> i isntalled it before
#1759 [21:04] <Triggerdusk> yes vista home pre
#1760 [21:04] <mattym> try right clicking the installer and selecting Run as Administrator
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#1762 [21:09] <Triggerdusk> "a device attached to the system is not functioning" is the error i just got
#1763 [21:10] <mattym> you may want to try restarting your computer, it would seem that something failed at startup
#1764 [21:11] <Triggerdusk> i tried that didnt work
#1765 [21:11] <mattym> can you go into your control panel
#1766 [21:11] <mattym> and open up device manager
#1767 [21:12] <Triggerdusk> ok one sec
#1768 [21:12] <mattym> once you have that open let me know if you see a section with the word "Other" in it
#1769 [21:15] <Triggerdusk> in the control panel homepage? i have addintional options
#1770 [21:16] <mattym> No, in the control panel page first change the view to small icons
#1771 [21:16] <mattym> there should be a view by button
#1772 [21:16] <mattym> small or large icons option will show you all the control programs
#1773 [21:16] <mattym> once you do that start the one called device manager
#1774 [21:17] <Triggerdusk> ok one sec
#1775 [21:19] <Triggerdusk> no icon labled other
#1776 [21:19] <mattym> ok, is there a yellow caution icon on any of the others?
#1777 [21:20] <Triggerdusk> only the problem reports and solutions icon
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#1779 [21:21] <mattym> hmmm thats odd
#1780 [21:21] <mattym> did you download the installers with Internet Explorer?
#1781 [21:22] <Darkknights> I purchased the game and its not telling me so. Its been a day and I saved the sales receipt what can I do?
#1782 [21:23] <Triggerdusk> no i did it with firefox
#1783 [21:23] <mattym> Darkknights: Have you logged into your account on the mojang.com site?
#1784 [21:23] <mattym> http://account.mojang.com/me
#1785 [21:24] <mattym> if you go there, tell me what it says under the words My Games
#1786 [21:25] <mattym> Triggerdusk: You may want to try downloading the install files again, if that doesnt help im really not sure whats wrong, this is a very odd issue
#1787 [21:25] <Triggerdusk> yea done that several times as well still the same message
#1788 [21:25] <mattym> always the thing about part of the computer not functioning?
#1789 [21:26] * RBGamer100 [RBGamer100@notlogged] has joined #minecrafthelp
#1790 [21:27] <mattym> Triggerdusk: do you happen to have any external hard drives or flash drives plugged into the computer?
#1791 [21:27] <Triggerdusk> no
#1792 [21:27] <mattym> anything plugged in besides a keyboard and mouse?
#1793 [21:28] <Triggerdusk> no
#1794 [21:28] <RBGamer100> can someone tell me how to make a Direwolf20_Server 1.4.7 my cmd instantly closes
#1795 [21:28] <mattym> then that error would seem to suggest that something in your computer has stopped working
#1796 [21:29] <Darkknights> it wont let me migrate the acount, it says I havnt purchased it.
#1797 [21:29] <mattym> RBGamer100: we dont handle mod related stuff here
#1798 [21:29] <Triggerdusk> RBG we dont discuss server help here its the wrogn irc
#1799 [21:29] <RBGamer100> ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
#1800 [21:29] <Triggerdusk> srry bro lol
#1801 [21:29] <Triggerdusk> srry bro lol
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#1803 [21:30] <mattym> Darkknights: Contact Mojang support via this page http://help.mojang.com/customer/portal/emails/new use all the info from your reciept
#1804 [21:30] <mattym> explain your problem and wait for them to reply
#1805 [21:31] <mattym> Triggerdusk: Have you made any changes to the computer lately, since the last time you were able to install something?
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#1808 [21:37] <pgrose> i cant get minecraft demo to load on my hp laptop what could be wrong
#1809 [21:37] <mattym> are you up to date on java?
#1810 [21:38] <pgrose> ive run every program i can think of and even disabled my fire wall
#1811 [21:38] <mattym> ??> pgrose win/dxdiag
#1812 [21:38] <VoxelHead> pgrose: (win/dxdiag) Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1813 [21:38] <VoxelHead> pgrose: (win/dxdiag) Open the file you just saved, and copy the contents. Paste them on http://pastebin.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1814 [21:39] <mattym> Can you follow those instructions, that will get me more info
#1815 [21:39] <pgrose> it started with a fatal error warning and now it stops loading just before it finishes
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#1817 [21:45] <pgrose> it wont let me paste it
#1818 [21:46] <mattym> did you follow the instructions?
#1819 [21:46] <pgrose> yes
#1820 [21:46] <pgrose> but it wont let me paste when i go to pastebin
#1821 [21:47] <mattym> you are pasting the contents of the file right
#1822 [21:48] <pgrose> yes
#1823 [21:49] <mattym> are you pasting it in the box
#1824 [21:49] <pgrose> ok i got it. didnt know you had to sign in
#1825 [21:52] <xales> ...you don't
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#1827 [21:52] <pgrose> i had to
#1828 [21:52] <xales> pgrose: first of all, are you trying to download it or play it on the website?
#1829 [21:52] <Marl> Hi
#1830 [21:52] <xales> Hi.
#1831 [21:52] <Marl> I ve just bought Minecraft but i cant play
#1832 [21:52] <mattym> xales: hes trying the demo, but its crashing on load
#1833 [21:52] <Marl> i can launch the game but i CANT MOVE
#1834 [21:52] <pgrose> either one. i was trying to play the demo to see if it would work before i bought it'
#1835 [21:52] <xales> Marl: Are you using WASD?
#1836 [21:53] <Marl> i just "jump" and i cant move
#1837 [21:53] <mattym> Marl: can you look around?
#1838 [21:53] <Marl> yes
#1839 [21:53] <Marl> i can look around
#1840 [21:53] <mattym> Marl: try breaking the block directly beneath you
#1841 [21:53] <xales> pgrose: You have to play the demo in the browser, you can't download it.
#1842 [21:53] <xales> Marl: You're not trying to use the arrow keys, are you?
#1843 [21:53] <pgrose> it wont let me do anything
#1844 [21:53] <Marl> no, i e put my own controle
#1845 [21:53] <xales> pgrose: What does it say when you try?
#1846 [21:53] <Marl> i have*
#1847 [21:54] <xales> Marl: Minecraft doesn't have native support for controllers.
#1848 [21:54] <pgrose> it strts to load and it says done loading but wont pass the status bar
#1849 [21:54] <mattym> Marl: Try to break the block directly beneath you
#1850 [21:54] <Marl> i mean (sorry im bad in english) i ve assign key to my board
#1851 [21:54] <xales> ??> pgrose win/reinst
#1852 [21:54] <pgrose> it started with fatal system error and now it just wont go passed the loading
#1853 [21:54] <VoxelHead> pgrose: (win/reinst) You may need to reinstall the locally installed files that Minecraft puts into place.
#1854 [21:54] <VoxelHead> pgrose: (win/reinst) To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1855 [21:54] <Marl> there is no block around me,
#1856 [21:55] <mattym> below you
#1857 [21:55] <mattym> the one you are standing on
#1858 [21:55] <pgrose> ok thank you
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#1861 [21:58] <mattym> Marl: did that help ?
#1862 [21:58] <Marl> oh it works, thank you !! But now i ve an other problem. I thought it was a bug who came from my JAVA version and now when i want to launch my version it says that java require a runtime 1.5.0 environment
#1863 [21:59] <Marl> and i ve DL the 1.7 version... do you have an idea
#1864 [21:59] <Marl> but btw, thx, i break the block under my feet and now i can move (i play in my browser)
#1865 [21:59] <mattym> Marl: you may need to reinstall the game
#1866 [21:59] <Marl> ok
#1867 [21:59] <mattym> even tho you use the brower there are local files
#1868 [21:59] <Marl> i will try it
#1869 [21:59] <mattym> are you on windows
#1870 [21:59] <Marl> thabk you very much
#1871 [22:00] <Marl> its a nice support
#1872 [22:00] <Marl> thank you
#1873 [22:00] <Marl> good night
#1874 [22:00] <and2223> when i log into mine craft it says that it has encountered a problem; failed to start game and it says that a crash report has been saved in my in my minecraft file. I can't even start up the game
#1875 [22:00] * Marl [Marl@notlogged] has quit. (Quit: Web client closed)
#1876 [22:00] <xales> and2223: Has Minecraft worked before?
#1877 [22:01] <and2223> yes and then i downloaded mods and tryed to force update and it kept getting errors
#1878 [22:01] <xales> Are you using Windows?
#1879 [22:01] <and2223> no Mac
#1880 [22:01] <xales> ??> and2223 mac/reinst
#1881 [22:01] <VoxelHead> and2223: (mac/reinst) You may need to reinstall the locally installed files that Minecraft puts into place.
#1882 [22:01] <VoxelHead> and2223: (mac/reinst) To do so, in the Finder, from the Go menu, select Home. Then open Library, Application Support, and then minecraft. Drag the bin and resources folders to the trash, then try running Minecraft again. Good luck!
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#1885 [22:04] <and2223> Thank you so much for the help
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#1891 [22:15] <brandon_> how do i get a minecraft username because my account username and password arent working for the minecraft download launch
#1892 [22:15] * cestislife [cestislife@notlogged] has joined #minecrafthelp
#1893 [22:16] <xales> You have to use your email address as your username
#1894 [22:16] <brandon_> that did not work
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#1898 [22:17] <xales> Are you able to log in at https://account.mojang.com/ ?
#1899 [22:17] * crimsoncraft117 [crimsoncraft117@notlogged] has quit. (Client Quit)
#1900 [22:17] <xales> (Also, have you migrated your Minecraft account, if you registered on minecraft.net?)
#1901 [22:18] <brandon_> yes
#1902 [22:18] <mattym> you did purchase Minecraft right?
#1903 [22:19] <brandon_> i dont know
#1904 [22:19] <xales> ..
#1905 [22:19] <xales> how do you not know?
#1906 [22:19] <brandon_> i have the launch file
#1907 [22:19] <xales> What does it say when you try to log in?
#1908 [22:19] <brandon_> login failed
#1909 [22:20] <xales> And you are able to log in on the website, https://account.mojang.com/ ?
#1910 [22:20] <brandon_> yeah
#1911 [22:20] <xales> Are you using the exact same information (email address and password) to log in to the launcher?
#1912 [22:21] <brandon_> yes
#1913 [22:21] <mattym> How long ago did you purcahse it?
#1914 [22:21] <brandon_> 4 hours ago
#1915 [22:21] <mattym> did you pay, use a gift code, or prepaid card
#1916 [22:21] <brandon_> i paid
#1917 [22:22] * CptSpaceToaster [CptSpaceToaster@notlogged] has joined #minecrafthelp
#1918 [22:22] <xales> Does your password have anything other than letters and numbers in it?
#1919 [22:22] <brandon_> no
#1920 [22:23] <mattym> brandon_: you got an emial with a receipt for the purchase, yes?
#1921 [22:23] <mattym> email*
#1922 [22:23] <brandon_> yes
#1923 [22:24] <mattym> something that seems to work for others with this problem is logging into your Mojang account and doing a password reset
#1924 [22:24] <brandon_> i tried that twice
#1925 [22:25] <mattym> have you deleted and redownloaded the launcher
#1926 [22:25] <xales> Are you able to play by going to http://minecraft.net/play ?
#1927 [22:26] <brandon_> no
#1928 [22:27] <xales> What happens when you try?
#1929 [22:27] <brandon_> it worked thanks
#1930 [22:27] <xales> ._.
#1931 [22:27] <Contex> lol
#1932 [22:27] <brandon_> bye
#1933 [22:28] * brandon_ [brandon_@notlogged] has quit. (Quit: Web client closed)
#1934 [22:28] * mattym shakes until he explodes
#1934 [22:29] * leslie [leslie@notlogged] has joined #minecrafthelp
#1935 [22:30] <leslie> hi
#1936 [22:30] <leslie> i am trying to help my kid get this game running
#1937 [22:30] <leslie> we bought it today
#1938 [22:30] <leslie> it closes right when we click the exe
#1939 [22:30] <mattym> Does it say anything first?
#1940 [22:30] <leslie> nope
#1941 [22:30] <leslie> just shuts
#1942 [22:31] * Marl [Marl@notlogged] has joined #minecrafthelp
#1943 [22:31] * Marl [Marl@notlogged] has quit. (Client Quit)
#1944 [22:31] <leslie> i read some utube videos
#1945 [22:31] <xales> try going to http://minecraft.net/play and see if it runs in the browser (not ideal)
#1946 [22:32] * jacklol [jacklol@notlogged] has joined #minecrafthelp
#1947 [22:32] <jacklol> anywone there who can help?
#1948 [22:32] <leslie> i get a prompt that this uses jav
#1949 [22:32] <leslie> JAVA
#1950 [22:32] <leslie> then it does nothing when i click ok
#1951 [22:32] <xales> Try installing the latest version of Java, from http://java.com/
#1952 [22:33] <xales> jacklol: With?
#1953 [22:33] <jacklol> for anyone in my house i can't get on any minecraft servers unless they end with something like :25565
#1954 [22:33] <leslie> java 7.13 installing
#1955 [22:34] <xales> jacklol: Okay...how is that a problem?
#1956 [22:34] <leslie> minecraft just closes at startup
#1957 [22:34] <jacklol> I cant get on deticated servers which are the best ones
#1958 [22:34] <leslie> is my problem
#1959 [22:34] * Deas [Deas@notlogged] has quit. (Quit: Leaving...)
#1960 [22:34] <mattym> leslie: did java finish installing?
#1961 [22:35] <leslie> setup in progress
#1962 [22:35] <mattym> let that finish before you try minecraft again
#1963 [22:35] <leslie> ok. hope this is it. my kid is BUMMED
#1964 [22:35] <xales> leslie: Sorry; I'm talking to more than one person (I'll prefix messages to you with your name)
#1965 [22:36] <jacklol> any ideas for how i can fix it?
#1966 [22:36] <leslie> lelie is ready
#1967 [22:36] <xales> jacklol: If a server's address doesn't work, then the server is not running or you are entering the address incorrectly
#1968 [22:36] <mattym> jacklol: if a server is on another port, make sure you add the :PORTNUMBER to teh end of the address
#1969 [22:36] <jacklol> no others can get on the servers and they are using the exact same ip
#1970 [22:37] <xales> Then you're either entering it incorrectly, or perhaps are being blocked by a firewall
#1971 [22:37] <jacklol> firewalls are off
#1972 [22:37] <leslie> can he ping it?
#1973 [22:37] <mattym> what is the server in question?
#1974 [22:38] <jacklol> and its been happening for lots of servers for like 6 months
#1975 [22:38] <leslie> ok, leslie getting the same problem. mojang logo appears then it looks likethe game is gonna start then it all closes
#1976 [22:38] <mattym> jacklol: what is the server information of one that you are having trouble with
#1977 [22:38] <xales> leslie: I didn't mean to say you need to include your own name, I just mean that messages I sent addressed to you will start with it (like this one)?
#1978 [22:39] <xales> ??> leslie win/dxdiag
#1979 [22:39] <VoxelHead> leslie: (win/dxdiag) Press the Win+R keys, and type "dxdiag" (no quotes) in the box. Press enter. If prompted about verifying WHQL, select Yes. Once it has finished loading, click the "Save All Information" button and save it to your desktop.
#1980 [22:39] <VoxelHead> leslie: (win/dxdiag) Open the file you just saved, and copy the contents. Paste them on http://pastebin.com/ and click Submit. Then, copy the link in your browser's address bar and paste it back here.
#1981 [22:39] <jacklol> like play.skitscape.com
#1982 [22:40] <xales> !check play.skitscape.com
#1983 [22:40] <xales> jacklol: There is no server running there.
#1984 [22:40] * Darkknights [Darkknights@notlogged] has quit. (Ping timeout: 180 seconds)
#1985 [22:40] <mattym> Yes there is, my test program found it just fine
#1986 [22:40] <xales> oh
#1987 [22:40] <xales> well, okay then
#1988 [22:41] <jacklol> or mc-universe.com
#1989 [22:41] <mattym> and its running on 25565 so there shoulndt be any issues
#1990 [22:41] <xales> jacklol: What error does it give when you try to connect?
#1991 [22:41] <jacklol> ok ill try adding the :25565
#1992 [22:41] <jacklol> ill check
#1993 [22:43] <mattym> jacklol: i was able to connect to both, if people in your house cant that means that something on your network is blocking it
#1994 [22:44] <jacklol> with :25565 at the end of skitscape's the error is failed to connect to the server operation timed out
#1995 [22:44] * reis [reis@notlogged] has joined #minecrafthelp
#1996 [22:44] <jacklol> what would be blocking it
#1997 [22:44] <xales> Your computer appears to be having DNS issues. Or Java is.
#1998 [22:44] <jacklol> something in the router settings
#1999 [22:44] <xales> Try connecting to this: 198.12.14.143
#2000 [22:45] <xales> That is the IP address of skitscape
#2001 [22:45] <jacklol> doesn't connect
#2002 [22:45] <xales> What does it say..?
#2003 [22:45] <jacklol> still waiting...
#2004 [22:46] <jacklol> for it to tell me...
#2005 [22:46] <xales> there's a firewall blocking it
#2006 [22:46] <jacklol> maybe on my dad's computer
#2007 [22:47] <xales> ask your dad for help?
#2008 [22:47] <jacklol> would it be in the router settings
#2009 [22:47] <xales> possibly, but probably not
#2010 [22:47] <jacklol> he doesn't know
#2011 [22:47] <xales> try another computer?
#2012 [22:47] <jacklol> maybe i could allow minecraft through the firewall on his computer
#2013 [22:47] <xales> also, try one of the same computers on a different Internet connection
#2014 [22:48] <xales> that would isolate the location of the problem
#2015 [22:48] <mattym> he said it seems to be on all the computers, so it may be a router setting
#2016 [22:48] <jacklol> yeah ill try when i can
#2017 [22:48] <jacklol> I have a cisco
#2018 [22:48] <jacklol> router
#2019 [22:48] <xales> mattym: I cannot conceive of any setting on a consumer router that would discriminate in that manner
#2020 [22:49] <jacklol> if that even helps
#2021 [22:49] <xales> jacklol: What's the model number/name?
#2022 [22:49] <leslie> http://pastebin.com/Nm5JV6Up
#2023 [22:49] <jacklol> ...
#2024 [22:50] <jacklol> well me and my brother have been getting really POed with minecraft lately in the last while
#2025 [22:50] <xales> leslie: Okay. When you run Minecraft, and it crashes, does it create any files in the folder that you ran it from?
#2026 [22:51] <jacklol> the model number is dpc3825
#2027 [22:51] <leslie> yes
#2028 [22:51] * reis [reis@notlogged] has quit. (Ping timeout: 180 seconds)
#2029 [22:52] <xales> leslie: Is it a text file?
#2030 [22:52] <xales> jacklol: You could try calling your ISP (Shaw Cable) and asking them for help
#2031 [22:52] <jacklol> if it helps I'm on a macbook
#2032 [22:53] <mattym> are you all on Macs?
#2033 [22:53] <xales> jacklol: Does it do the /exact/ same thing on other computers (wait at Connecting... then give you an error?)
#2034 [22:54] <jacklol> for play.skitscape.com?
#2035 [22:54] <mattym> yes
#2036 [22:54] * cestislife is now known as cestisaway
#2037 [22:56] <jacklol> on my dad's computer it says connection timed out: connect
#2038 [22:56] <jacklol> so something different
#2039 [22:56] <mattym> is his also a Mac?
#2040 [22:56] <xales> Is that computer also a Mac?
#2041 [22:57] <xales> leslie: Is the file that it creates a text file? If so, open it, and copy everything in it to pastebin, like before.
#2042 [22:57] <jacklol> no his is a PC
#2043 [22:57] <leslie> there are hs_err_pid files
#2044 [22:57] <xales> jacklol: Is that the only other computer?
#2045 [22:57] <leslie> 5 of them
#2046 [22:57] <xales> leslie: Yes - open one of those, and paste everything in it to pastebin, and share the link again
#2047 [22:57] <leslie> do you want the latest one?
#2048 [22:57] <xales> Sure.
#2049 [22:58] <jacklol> no, my brother's says
#2050 [22:58] <jacklol> connection timed out: connect
#2051 [22:58] <xales> Is that also a PC?
#2052 [22:58] <leslie> http://pastebin.com/xMpwJ8iq
#2053 [22:59] <jacklol> yes
#2054 [22:59] * Snowman [Snowman@notlogged] has quit. (Quit: Leaving)
#2055 [22:59] <xales> jacklol: There is probably a firewall of some sort on them; disable it, or allow Minecraft through, then try again.
#2056 [22:59] <xales> (on that computer)
#2057 [22:59] <xales> leslie: Go here: http://www.intel.com/p/en_US/support/detect to update your graphics card driver
#2058 [22:59] <jacklol> on mine?
#2059 [23:00] <xales> jacklol: No, on one of the other computers.
#2060 [23:01] <jacklol> my brother's has allowed minecraft through
#2061 [23:02] <mattym> jacklol: do you all have some sort of antivirus on your computers? is it the same brand?
#2062 [23:02] <jacklol> yeah they are built in on windows
#2063 [23:02] <mattym> and do you have any on the Mac?
#2064 [23:03] <jacklol> one quick question- will you use this info to hack me?
#2065 [23:03] <mattym> no
#2066 [23:03] * kyle__ [kyle__@notlogged] has joined #minecrafthelp
#2067 [23:03] <jacklol> ok i dont think i have any on my macbook
#2068 [23:03] <xales> the information could not conceivably be used in any circumstance to "hack" you
#2069 [23:04] <jacklol> if you have absolutely no idea then thx for trying
#2070 [23:04] <mattym> jacklol: if all the computers in the house cannot connect, then it means there is something on your network that is preventing it
#2071 [23:05] <leslie> it is downloading a new driver version to the
#2072 [23:05] <mattym> leslie: let that finish up when it does let us know
#2073 [23:05] <xales> leslie: Once it's downloaded the new driver, install it, then restart your computer. It should work after that.
#2074 [23:05] <jacklol> ok im moving soon and im probably gonna get a new internet service provider so i guess i'll just wait till then
#2075 [23:06] <leslie> fingers crossed. 8 minutes to go
#2076 [23:06] <leslie> thanks much
#2077 [23:06] <xales> no problem, hopefully it'll work
#2078 [23:06] <jacklol> thanks anyway
#2079 [23:07] <mattym> ugg and now im off to shovel snow
#2080 [23:07] * mattym is now known as mattym|away
#2081 [23:07] <leslie> snow?
#2082 [23:07] <mattym|away> yes snow
#2083 [23:07] <leslie> ick. you must be in ny
#2084 [23:07] <mattym|away> yup
#2085 [23:07] <jacklol> let me guess - are you in canada?
#2086 [23:08] <jacklol> never mind
#2087 [23:08] <jacklol> bye
#2088 [23:08] <jacklol> bye
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#2093 [23:16] * cestisaway is now known as cestislife
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#2103 [23:23] <leslie> ick
#2104 [23:23] <leslie> still closing
#2105 [23:23] <xales> :/
#2106 [23:23] <xales> One moment
#2107 [23:24] <leslie> after driver update. paste latest txt file?
#2108 [23:24] <xales> Right click on your desktop background and select Personalization
#2109 [23:24] <xales> Click Display Settings, then Advanced Settings, then go to the Troubleshooting tab
#2110 [23:24] <xales> There should be a slider on there, that says Hardware Acceleration.
#2111 [23:24] <xales> Move it to halfway, and click Apply
#2112 [23:25] <xales> Then click OK out of the remaining windows
#2113 [23:25] <xales> see if Minecraft works after that
#2114 [23:26] * kyle_ [kyle_@notlogged] has quit. (Client Quit)
#2115 [23:32] <leslie> my troubleshooting tab doesnt have the slider
#2116 [23:34] * ryans1230 [ryans1230@notlogged] has joined #minecrafthelp
#2117 [23:35] <cestislife> xales, that doesn't work on Win7 & Win8.
#2118 [23:36] <ryans1230> I try and use Mumble (a VoIP) overlay to see who is talking while playing. Recently, it has cause my MC to crash. Does anyone know a fix?
#2119 [23:36] * mattym|away is now known as mattym
#2120 [23:36] <mattym> well that was interesting
#2121 [23:37] * modmasta [modmasta@notlogged] has joined #minecrafthelp
#2122 [23:37] <leslie> should i change the resolution?
#2123 [23:39] <xales> cestislife: could have sworn it worked on 7
#2124 [23:39] <xales> leslie: hmm, one moment
#2125 [23:40] <modmasta> anyone else getting session authentication server unavailable
#2126 [23:41] <mattym> modmasta: thats more than likely a problem with the server you are trying, can you tell us what the server address is
#2127 [23:41] <leslie> i removed the fancy screen savers
#2128 [23:41] <leslie> still minecraft tries to start then closes up.
#2129 [23:42] <modmasta> well its a dedicated and everything is open
#2130 [23:42] * ryans1230 [ryans1230@notlogged] has quit. (Quit: Web client closed)
#2131 [23:42] <modmasta> im running it have to go offline mode for my users
#2132 [23:42] <leslie> i am using opendns
#2133 [23:42] <leslie> should i not use that ?
#2134 [23:43] <xales> leslie: That wouldn't have any effect - one moment, I'm looking for something
#2135 [23:43] <xales> modmasta: It seems to be working, but not sure
#2136 [23:44] <modmasta> had trouble off and on since yesterday
#2137 [23:44] <mattym> you are running the server?
#2138 [23:44] <modmasta> yes its a high end dedicated
#2139 [23:45] <xales> leslie: Download this file and save it to your Desktop: http://www.matts-hosting.com/~thrae/minecraft/fix/LaunchMinecraftmx800.bat
#2140 [23:45] <xales> leslie: Double click on that; it should launch Minecraft with modified settings
#2141 [23:45] <mattym> whats the address modmasta
#2142 [23:45] <modmasta> its offline mode right now
#2143 [23:46] <mattym> oh
#2144 [23:46] <leslie> wont let it run even when i select run anyway
#2145 [23:46] <modmasta> just trying to see if mc has trouble its 24/7 I cant leave it unattended overnite
#2146 [23:46] <xales> leslie: What do you mean "won't let it run"?
#2147 [23:47] <xales> modmasta: Does your server have a firewall that is perhaps preventing it from contacting the session server?
#2148 [23:47] * JaCk--99 [JaCk--99@notlogged] has joined #minecrafthelp
#2149 [23:47] <leslie> it is going now
#2150 [23:47] <leslie> i had to download it first then run it
#2151 [23:47] <modmasta> not firewall i wish it was
#2152 [23:48] <JaCk--99> I'm having trouble connecting to a friends server, meaning i havent connected once, i have had minecraft 4 days and it just wont connect, what do i do?
#2153 [23:48] <modmasta> this server has run the last 18 months lol
#2154 [23:48] <mattym> modmasta: have you always run it in offline mode?
#2155 [23:48] <xales> JaCk--99: It's almost certainly a problem on your friend's end, meaning they aren't running the server correctly.
#2156 [23:49] <modmasta> no just to day no one could log in or just a few
#2157 [23:49] <leslie> a cmd window openedthe nclosed.
#2158 [23:49] <leslie> then closed
#2159 [23:49] <mattym> modmasta: well if you run it in offline mode, its not going to connect to the session authenitictor
#2160 [23:49] <JaCk--99> ok xales, thanks for the help
#2161 [23:50] * JaCk--99 [JaCk--99@notlogged] has quit. (Client Quit)
#2162 [23:50] <xales> leslie: Did it just close immediately?
#2163 [23:50] <leslie> not immediately
#2164 [23:50] <leslie> but now it is closed
#2165 [23:50] <mattym> I sweat thats the 3rd time ive seen JaCk-99 with the same problem, and has been told the same thing
#2166 [23:50] <xales> modmasta: Fetch this URL on your server: http://session.minecraft.net/game/checkserver.jsp?user=notch&serverId=1234
#2167 [23:50] <xales> leslie: Did it say anything before it closed?
#2168 [23:50] <modmasta> i know evey time i tried to day it was coll for a few or not at all that y it offline for the moment
#2169 [23:50] <leslie> yes
#2170 [23:51] <xales> leslie: What did it say?
#2171 [23:51] <leslie> stuff in all caps then a count
#2172 [23:51] <modmasta> cool not coll
#2173 [23:51] <leslie> i didnt copy it
#2174 [23:51] <mattym> modmasta: have you done any maintenance on the server machine?
#2175 [23:51] <xales> Open it again, and try to see what it says. Even if you just have a general idea of what it says
#2176 [23:51] <leslie> k
#2177 [23:52] <leslie> now it shuts immediately
#2178 [23:52] <leslie> just a flash of a window
#2179 [23:52] <leslie> darn it
#2180 [23:52] <modmasta> its a dedi at a remote location
#2181 [23:52] <modmasta> unmanaged
#2182 [23:53] <leslie> i think i am going to give up for now
#2183 [23:53] <modmasta> i evev created a temp server all new files same prob
#2184 [23:54] <leslie> bummer, my kiddo will be so bummed. dang windows.
#2185 [23:54] <xales> leslie: You're welcome to come back later and we can continue trying to help you; maybe someone will be around that has a different idea
#2186 [23:54] <leslie> ok
#2187 [23:54] <leslie> night night
#2188 [23:54] <xales> actually, one last thing before you go
#2189 [23:54] <leslie> yes
#2190 [23:54] <xales> try the same thing, but use this file instead, I believe it's newer: http://mcfaq.hfbgaming.com/tools/Intel-MC.bat
#2191 [23:54] <Gone_Ralex> \
#2192 [23:55] <mattym> modmasta: have you contacted your host?
#2193 [23:55] <leslie> flash of a window
#2194 [23:55] <xales> leslie: Put that file in the same place you saved the original Minecraft file to, then run it
#2195 [23:56] <leslie> done. fast! should i try the game again?
#2196 [23:56] <leslie> new error file
#2197 [23:56] <leslie> 'java' is not recognized as an internal or external command,
#2198 [23:56] <xales> hmm
#2199 [23:57] <modmasta> no have not web page ftp's teamspeak everything ok even mc offline
#2200 [23:57] <xales> try putting the first file that I had you download in the same place as Minecraft as well, and running it from there
#2201 [23:57] <mattym> xales: that one probably only works if PATH was configured
#2202 [23:57] <xales> mattym: yeah, it does, I checked
#2203 [23:57] <leslie> i can do that
#2204 [23:58] <mattym> modmasta: dont know what to say, seems to be an issue just with your server
#2205 [23:58] <modmasta> thats what im trying to find out ty very much
#2206 [23:58] <xales> modmasta: once again: fetch this URL from your server and see what the result is: http://session.minecraft.net/game/checkserver.jsp?user=notch&serverId=1234
#2207 [23:58] <mattym> modmasta: try contacting the host they may have problems with the parts that run minecraft
#2208 [23:59] <xales> it should be just "NO"
#2209 [23:59] <modmasta> im have a lenux console
#2210 [23:59] * Coll [Coll@notlogged] has joined #minecrafthelp
#2211 [23:59] <xales> Yes, and?
#2212 [23:59] <xales> wget it.
#2213 [23:59] <xales> or curl.
#2214 [23:59] <xales> or any number of alternatives