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#5 [00:17] <Hayden174> Hi i am trying to install minecraft on pc for my son - he already has pe on ipad, apparently it has more game options! the install crashed due to graphics driver issue. http://paste.ubuntu.com/11706143/ is the link to my diag report. hope someone can help. Greg
#6 [00:24] <Andrio> Hayden174, I'm afraid your graphics card is unsupported on Windows 8.1.
#7 [00:26] <Hayden174> Andrio - thanks for your help. what are my options? replace the graphics card? Greg
#8 [00:27] <Andrio> I don't believe you can do that with a laptop... you'd need a new laptop, or a downgrade to Windows 8 or 7.
#9 [00:29] <Hayden174> bugger - that was a waste of $30 download then!
#10 [00:30] <Andrio> ._.
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#16 [00:35] <warriororange51> how to I left minecraft get through my firewall
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#20 [00:46] <pagz> every time i goto play minecraft multiplayer and download resource packs my game crashes even when its on promt what can i do????
#21 [00:47] <pagz> hello?
#22 [00:50] <pagz> everytime i goto play multiplayer on a server, and try down load the reource pack for the game that i play my whole game crashes iv tried everything, and put my settings on promt but when i play it still crashes what can i do? please help.
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#27 [00:51] <pagz> can any of you help me with my quiestion?!
#28 [00:52] <pagz> everytime i goto play multiplayer on a server, and try down load the reource pack for the game that i play my whole game crashes iv tried everything, and put my settings on promt but when i play it still crashes what can i do? please help.
#29 [00:52] <pagz> everytime i goto play multiplayer on a server, and try down load the reource pack for the game that i play my whole game crashes iv tried everything, and put my settings on promt but when i play it still crashes what can i do? please help.
#30 [00:52] <pagz> everytime i goto play multiplayer on a server, and try down load the reource pack for the game that i play my whole game crashes iv tried everything, and put my settings on promt but when i play it still crashes what can i do? please help.
#31 [00:52] <pagz> everytime i goto play multiplayer on a server, and try down load the reource pack for the game that i play my whole game crashes iv tried everything, and put my settings on promt but when i play it still crashes what can i do? please help.
#32 [00:52] <pagz> everytime i goto play multiplayer on a server, and try down load the reource pack for the game that i play my whole game crashes iv tried everything, and put my settings on promt but when i play it still crashes what can i do? please help.
#33 [00:53] <pagz> stuff you all. no one helped.
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#36 [00:55] <mattym>
#37 [00:56] <E6v6i6l> Minecraft pe on iOS 5.1.1
#38 [00:56] <E6v6i6l> Update to
#39 [00:57] <mattym> E6v6i6l, There are know issues with the version, some users have said that if they turn off the wifi. It will work
#40 [00:57] <E6v6i6l> Updated to 11 and now it freezes up after launching
#41 [00:57] <mattym> E6v6i6l, Try playing with the wifi turned off
#42 [00:57] <E6v6i6l> Ok, I will try that, thanks
#43 [00:58] <mattym> E6v6i6l, If that doesnt work you will need to wait for an update
#44 [00:58] <E6v6i6l> Gotcha, thanks
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#53 [01:28] <E6v6i6l> Hey there, I just wanted to report back that disabling wifi helped with my Minecraft PE on iOS 5.1.1
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#57 [01:34] <E6v6i6l> Thanks to mattym for the tip. Will have to wait for the next update before playing with friends. Cheers!
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#63 [01:39] <Ryker61> http://paste.ubuntu.com/11706141/
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#69 [01:40] <GreyVulpine> Ryker61 - Download and install: http://www.nvidia.com/download/driverResults.aspx/85819/en-us
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#74 [01:53] <roboflash> it dosent work i say crash report
#75 [01:53] <GreyVulpine> roboflash - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#76 [01:54] <roboflash> 11706458
#77 [01:54] <roboflash> here
#78 [01:54] <roboflash> http://paste.ubuntu.com/11706458/
#79 [01:56] <GreyVulpine> That's quite an old computer there, you may want to look into upgrading it in the near future. In the meantime, try downloading and installing these video drivers: https://downloadcenter.intel.com/download/18774/Intel-Graphics-Media-Accelerator-Driver-for-Windows-XP-exe-
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#95 [02:34] <Snormander> Does updating to Windows 8 from Windows 7 generally mess with Minecraft?
#96 [02:37] <Snormander> No one? ;-;
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#99 [02:38] <hachmi> hachmi
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#107 [02:44] <Sean_> I'm not able to connect to any servers at all.
#108 [02:44] <Sean_> And I can't figure out why.
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#110 [02:44] <G3neTiK> Hello
#111 [02:44] <Sean_> Hi.
#112 [02:44] <SuperPuperSteve> Hi
#113 [02:45] <G3neTiK> Who's admin or technical support?
#114 [02:45] <Sean_> What do I have to do to fix my connection to servers?
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#116 [02:45] <Sean_> Hello?
#117 [02:46] <Sean_> Helloo?
#118 [02:46] <SuperPuperSteve> Hello....
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#120 [02:47] <Drag0n> helfen Sie mir bei dieses problem SocketException: Unrecognized Windows Sockets error:87:create
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#126 [02:58] <Sean_> I can't connect to any multiplayer servers. How do I fix it?
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#133 [03:09] <Sean_> Hey, can you help?
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#135 [03:09] <SuperPuperSteve> everyone can help
#136 [03:11] <Elitedevil> I need help! Always i click Multiplayer in minecraft it says "scanning for games on your local network" What can I do?
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#138 [03:11] <SuperPuperSteve> Just don't wait
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#147 [03:20] <Kyle> Hello
#148 [03:21] <KOLBY> hello
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#151 [03:22] <Kyle> My minecraft xbox one download has been playing up for 3 days in a row because I couldn't play it without it crashing. I removed my account then re added but now I can't sync my worlds
#152 [03:23] <kolby> my mc pc keeps stopping and saying something about java is not responding
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#170 [04:05] <harrym15000> Hey could I please have help with minecraft 1.8.7. I will specify the error in a second
#171 [04:06] <harrym15000> ---- Minecraft Crash Report ---- // This doesn't make any sense! Time: 13/06/15 7:04 PM Description: Initializing game java.lang.NullPointerException: Initializing game at bao.a(SourceFile:512) at bao.ag(SourceFile:315) at bao.f(SourceFile:713) at net.minecraft.client.main.Main.main(SourceFile:148) A detailed walkthrough of the error, its code path and all known details is as follows: ---------------------------
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#176 [04:08] <harrym15000> Hey could I please have help with minecraft 1.8.7
#177 [04:08] <harrym15000> ---- Minecraft Crash Report ---- // This doesn't make any sense! Time: 13/06/15 7:04 PM Description: Initializing game java.lang.NullPointerException: Initializing game at bao.a(SourceFile:512) at bao.ag(SourceFile:315) at bao.f(SourceFile:713) at net.minecraft.client.main.Main.main(SourceFile:148) A detailed walkthrough of the error, its code path and all known details is as follows: ---------------------------
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#183 [04:12] <Hydra> Hello, my server list keeps on resetting, Help?
#184 [04:13] * harrym15000 [harrym15000@notlogged] has joined #minecrafthelp
#185 [04:13] <Andrio> Resetting?
#186 [04:14] <harrym15000> Hi i was wondering if I could have help with my minecraft 1.8.7 which keeps crashing on startup. The error message states:
#187 [04:14] <harrym15000> ---- Minecraft Crash Report ---- // This doesn't make any sense! Time: 13/06/15 7:04 PM Description: Initializing game java.lang.NullPointerException: Initializing game at bao.a(SourceFile:512) at bao.ag(SourceFile:315) at bao.f(SourceFile:713) at net.minecraft.client.main.Main.main(SourceFile:148) A detailed walkthrough of the error, its code path and all known details is as follows: ---------------------------
#188 [04:15] <harrym15000> And when I open the report file this appears: ---- Minecraft Crash Report ---- // This doesn't make any sense! Time: 13/06/15 7:04 PM Description: Initializing game java.lang.NullPointerException: Initializing game at bao.a(SourceFile:512) at bao.ag(SourceFile:315) at bao.f(SourceFile:713) at net.minecraft.client.main.Main.main(SourceFile:148) A detailed walkthrough of the error, its code path and all known deta
#189 [04:16] <Andrio> ??> harrym15000 win/reinst
#190 [04:16] <VoxelHead> harrym15000: You may need to reinstall the locally installed files that Minecraft puts into place.
#191 [04:16] <VoxelHead> harrym15000: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#192 [04:16] <harrym15000> alright thanks i will try that.
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#195 [04:23] <harrym15000> Thank you it worked
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#197 [04:24] <Andrio> No problem
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#202 [04:29] <SavageRomsey> Hello
#203 [04:29] <SavageRomsey> answer anyone that can help me
#204 [04:29] <adam080> I create a superflat world in Minecraft and it's stuck in "Loading world Creating world"
#205 [04:30] <adam080> And I don't have mods.
#206 [04:30] <SavageRomsey> Refresh
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#211 [04:35] <V70> hi, would anyone recommend me a good laptop that can handle minecraft but not too expensive .. as i'm hoping to buy a new laptop today for my 9 year old son - i'm from UK, planning to get from pcworld - unless u can suggest me a better place to buy today?
#212 [04:36] <andcarey> I keep getting disconnected after about a minute of joining a server. Running Winows 8.1. Game ends with Connection Lost Timed Out message.
#213 [04:37] <andcarey> I've tried turning off firewall. Works from my Mac fine using the same router, so I'm pretty sure my network/internet connection is OK
#214 [04:39] <V70> thinking maybe LENOVO FLEX 2 Pro .. is that a bit too extreme? or just perfect?
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#216 [04:42] <HFGBunny> i already paid for my minecraft but it says that i have the demo only can you help me get the paid one
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#219 [04:43] <Petr_09> cc
#220 [04:43] <Petr_09> hi
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#222 [04:44] <Petr_09> help me pleas
#223 [04:44] <Petr_09> help me pleas
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#225 [04:44] <HFGBunny> it says that i have paid but then when i login it says that i only have the demo please help me to get the full paid one
#226 [04:44] <CHEESEBALLWHO> when running minecraft on my new acer 21.5" screen i have colour issues with blocks,if you can help please send me skype cause i would need to show footage to fully explain
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#229 [04:46] <HFGBunny> can someone please answer
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#231 [04:46] <HFGBunny> i really need help
#232 [04:49] <HFGBunny> does this even help anyone
#233 [04:51] <gigijord> Hello - having trouble logging in - username password unknown
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#236 [04:53] <crashthetime> Hi Everyone! I just purchase the minecraft and when I try to run i got the error "Sorry but we couldn't connet to our servers" .... Socket timout exception connect timeout
#237 [04:53] <crashthetime> Is this something that a normal user can solve?
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#252 [05:34] <Dan> how do I fix the ''failed to login: authentication servers are currently down for maintenance'' when they're clearly not?
#253 [05:35] <Dan> HALP
#254 [05:36] <Dan> @aubot
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#260 [05:41] <Weatt> .mcstatus
#261 [05:41] <ExtremeBot> [Website: 3Online][Login: 3Online][Session: 3Online][Realms: 3Online][Skins: 3Online]
#262 [05:41] <Weatt> hmmm
#263 [05:41] * SuperPuperSteve [SuperPuperSteve@notlogged] has joined #minecrafthelp
#264 [05:41] <Weatt> Anyone got an idea why I can login?
#265 [05:41] <Weatt> http://prntscr.com/7gfi7r
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#268 [05:43] <Alive1dub_> Does anyone have an update on the MCPE 'my world cannot be opened' issue. Its not been resolved in the katest update
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#272 [05:49] <Weatt> Hello?
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#281 [06:04] <Weatt> Can someone help me out with this please?
#282 [06:05] * kevin_crafteur26 [kevin_crafteur26@notlogged] has joined #minecrafthelp
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#284 [06:05] * SuperPuperSteve [SuperPuperSteve@notlogged] has joined #minecrafthelp
#285 [06:07] <Weatt> :/
#286 [06:07] <Alive1dub_> Any ideas on my priblem would be useful
#287 [06:08] * kevin_crafteur26 [kevin_crafteur26@notlogged] has joined #minecrafthelp
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#290 [06:09] * CyborgCygnus [CyborgCygnus@notlogged] has quit. (Quit: I hath quit)
#291 [06:09] <JiiiiiiJ> when i play my minecraft for some minutes the game stops responding!
#292 [06:09] * CyborgCygnus [CyborgCygnus@notlogged] has joined #minecrafthelp
#293 [06:10] <Alive1dub_> Not getting any responses in here
#294 [06:11] <JiiiiiiJ> ya, me too
#295 [06:11] * CyborgCygnus [CyborgCygnus@notlogged] has quit. (Client Quit)
#296 [06:11] <JiiiiiiJ> anyone there?
#297 [06:12] * SuperPuperSteve [SuperPuperSteve@notlogged] has quit. (Quit: End of stream)
#298 [06:12] <Alive1dub_> Jiiiiiij noone listening its pants
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#304 [06:17] <Weatt> Anyone here that can help at all?
#305 [06:20] <Weatt> ?
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#314 [06:23] <Weatt> Anyone at all?
#315 [06:24] * ComoMeLlamo [ComoMeLlamo@notlogged] has quit. (Client Quit)
#316 [06:25] <Weatt> Can anyone even respond?
#317 [06:31] <Weatt> Hellooooooooooo
#318 [06:34] <Weatt> .mcstatus
#319 [06:34] <ExtremeBot> [Website: 3Online][Login: 3Online][Session: 3Online][Realms: 3Online][Skins: 3Online]
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#322 [06:40] <Hypickles> [13:38:36] NMCTendriesjens: Hey, if you create a model.json (in my case redstone_lamp.json), where do you have to put it? If I put it in models/block, it gives me the original texture, if I put it in Blockstates and in models/block, it gives me a purple/black box
#323 [06:41] <Hypickles> oops, sry for the NMCTendriesjens part, i copied it from another chat
#324 [06:42] <Hypickles> 'anyone online?'
#325 [06:42] <SuperPuperSteve> yes
#326 [06:42] <Hypickles> Do you know why it doesn't show upN
#327 [06:43] <SuperPuperSteve> no
#328 [06:47] <Weatt> So anyone have any ideas on my problem?
#329 [06:47] * alvin [alvin@notlogged] has joined #minecrafthelp
#330 [06:47] <alvin> jmkggfhg
#331 [06:47] <alvin> gtfjytetr
#332 [06:48] <alvin> alvin
#333 [06:48] <SuperPuperSteve> SPAM
#334 [06:48] <alvin> ivan
#335 [06:48] <Weatt> :/
#336 [06:49] <SuperPuperSteve> wat?
#337 [06:49] * SuperPuperSteve says 'meow'
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#342 [06:51] <Espiron729> Hey, I have a problem where, I launch minecraft, play for about 30 mins to an hour, then I get "java(tm) has stopped responding)
#343 [06:51] <Espiron729> Then I have to close Minecraft and relaunch it just to be able to play again.
#344 [06:51] <SuperPuperSteve> java ver. ?
#345 [06:51] * alvin [alvin@notlogged] has quit. (Client Quit)
#346 [06:52] <Espiron729> Java 7
#347 [06:52] <SuperPuperSteve> do you have any mods?
#348 [06:53] <Espiron729> I'm using Forge, but the problem happens in Vanilla as well
#349 [06:53] <Espiron729> Started happening after I got my new video card (r7 260x) and I don't know if the drivers or imcompatible orr?
#350 [06:53] * Delaxarnyazer [Delaxarnyazer@notlogged] has quit. (Quit: ZNC Shutdown.)
#351 [06:53] <SuperPuperSteve> idk
#352 [06:53] <SuperPuperSteve> sry
#353 [06:53] <Espiron729> Thanks tho c:
#354 [06:54] <SuperPuperSteve> force doesn't support java8 =(
#355 [06:54] <SuperPuperSteve> update to java8
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#357 [06:55] * Espiron729 [Espiron729@notlogged] has quit. (Client Quit)
#358 [06:55] <SuperPuperSteve> minecraft ver. ?
#359 [06:55] * SuperPuperSteve is now known as Java
#360 [06:56] * Java is now known as SuperPuperSteve
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#364 [07:06] <Kucian> ce faceti
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#372 [07:31] <Michel_2001> Anyone who can help: http://pastebin.com/6Emxwfq4
#373 [07:32] <Michel_2001> nvm
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#376 [07:34] <CaptBooBoo> My game keeps crashing
#377 [07:36] <CaptBooBoo> it says initializing game then loads of words appear and crashes
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#380 [07:42] * bildramer [bildramer@notlogged] has quit. (Read error: Connection reset by peer)
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#382 [07:42] <MARCH> สวัสดีครับ โหลดเกมเล่นยังไงครับ
#383 [07:49] * Cecil [Cecil@notlogged] has joined #minecrafthelp
#384 [07:51] * stylianos [stylianos@notlogged] has joined #minecrafthelp
#385 [07:51] <stylianos> wwqe
#386 [07:51] <CaptBooBoo> hello?? ive been here for 20 mins
#387 [07:51] <stylianos> ww32eo3i9e
#388 [07:51] <stylianos> euu32i2
#389 [07:51] <stylianos> e-3e30
#390 [07:51] <stylianos> e2eoek32ojei3j
#391 [07:52] <stylianos> elp3l3
#392 [07:52] <stylianos> 2
#393 [07:52] <stylianos> 3e32
#394 [07:52] * bildramer [bildramer@notlogged] has joined #minecrafthelp
#395 [07:52] <GreyVulpine> !k stylianos
#396 [07:52] * GreyBot kicked stylianos from #minecrafthelp (Reason: tylianos :<Kicks:1448>)
#397 [07:52] <GreyVulpine> CaptBooBoo - How can we help you?
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#400 [07:52] <CaptBooBoo> When i load up my game it crashes I know it isnt a lot of information but thats all i know
#401 [07:53] <GreyVulpine> CaptBooBoo - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#402 [07:53] <CaptBooBoo> ok
#403 [07:54] <kingmees> http://paste.ubuntu.com/11707889/
#404 [07:54] <kingmees> http://paste.ubuntu.com/11707889/
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#406 [07:54] <GreyVulpine> kingmees - That is not the entire Dxdiag report. Please recopy and repost the report to paste.ubuntu.com and submit it again
#407 [07:57] <kingmees> http://paste.ubuntu.com/11707925/
#408 [07:57] <CaptBooBoo> http://paste.ubuntu.com/11707924/
#409 [07:57] <CaptBooBoo> there you go
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#411 [07:58] <GreyVulpine> kingmees - Please download and install win64_1563621.exe from: https://downloadcenter.intel.com/download/24964/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
#412 [07:58] <GreyVulpine> kingmees - Reboot when asked, then try minecraft again
#413 [07:58] <GreyVulpine> CaptBooBoo - One moment
#414 [07:58] <kingmees> oke
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#416 [07:59] <kingmees> thanks
#417 [08:00] <GreyVulpine> CaptBooBoo - Download and install the Catalyst Software Suite from: http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2032
#418 [08:00] <GreyVulpine> CaptBooBoo - Reboot when you're finished, then try minecraft
#419 [08:01] <CaptBooBoo> ok thank you
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#424 [08:06] <kingmees> win64_1563621.exe from: https://downloadcenter.intel.com/download/24964/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit doesnt work
#425 [08:08] <GreyVulpine> kingmees - Do you get an error?
#426 [08:08] <kingmees> yes
#427 [08:08] <GreyVulpine> What does it say?
#428 [08:09] <kingmees> its not possible on this pc
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#433 [08:10] <GreyVulpine> kingmees - Alright, could you try: http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.10.3355_W81x64_A.zip?acerid=635230447572503810&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E1-572G&OS=81P1&LC=en&BC=ACER&SC=EMEA_27
#434 [08:10] <GreyVulpine> That's directly from Acer's website
#435 [08:10] <Stephen> My son wants to record minecraft videos like on youtube with the game being recorded and the bottom right/left box of his face like most popular minecraft youtube accts. How do I go about doing that? Fraps?
#436 [08:10] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#437 [08:10] <Stephen> i said no to twitch for a lot of reasons :)
#438 [08:11] <kingmees> win64_1563621.exe from: https://downloadcenter.intel.com/download/24964/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit it says it doesnt get supported on this pc
#439 [08:11] <GreyVulpine> Fraps doesn't have that capability to display the skin in the corner
#440 [08:11] <Stephen> ah, what do those youtubers do?
#441 [08:11] <Cecil> Stephen: If you record with fraps, you'll end up with /massive/ files, unless you later encode them.
#442 [08:11] <Stephen> cecil, that's what i heard. seems like a chore. any better solution?
#443 [08:11] <GreyVulpine> Stephen - That's a good question. I have no idea.
#444 [08:11] <Cecil> Because fraps just makes raw video.
#445 [08:12] * cazic [cazic@notlogged] has quit. (Ping timeout: 204 seconds)
#446 [08:13] <kingmees> what do i need to open?
#447 [08:13] <kingmees> intel or win64
#448 [08:13] <GreyVulpine> kingmees - Please download and install: http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.10.3355_W81x64_A.zip?acerid=635230447572503810&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E1-572G&OS=81P1&LC=en&BC=ACER&SC=EMEA_27
#449 [08:14] <CaptBooBoo> It dosent work
#450 [08:15] <kingmees> and then
#451 [08:15] <GreyVulpine> kingmees - Restart, try minecraft
#452 [08:15] <GreyVulpine> CaptBooBoo - How doesn't it work?
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#454 [08:17] <kingmees> minecraft doesnt work
#455 [08:17] <GreyVulpine> kingmees - Did you already install the drivers and reboot?
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#458 [08:19] <kingmees> where in the file can i reboot
#459 [08:20] <angelithooo> como puedo actualizar mi targeta de video
#460 [08:20] * USAGamer2002 [USAGamer2002@notlogged] has joined #minecrafthelp
#461 [08:20] <GreyVulpine> kingmees - You can do so with your computer. Reboot, means to turn your computer off, then back on again
#462 [08:20] <GreyVulpine> angelithooo - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#463 [08:21] <kingmees> ow srry
#464 [08:22] <angelithooo> ya lo hice
#465 [08:22] <angelithooo> :/
#466 [08:22] * USAGamer2002 [USAGamer2002@notlogged] has quit. (Client Quit)
#467 [08:22] <angelithooo> =(
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#471 [08:23] <angelithooo> reinio el ordenador?
#472 [08:23] * lucas [lucas@notlogged] has quit. (Client Quit)
#473 [08:23] <GreyVulpine> angelithooo - I'm sorry, we only speak English here.
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#475 [08:24] <angelithooo> mmm reset the pc?
#476 [08:24] <GreyVulpine> angelithooo - What is the problem you have with Minecraft?
#477 [08:24] <angelithooo> no found
#478 [08:24] <angelithooo> no funciona
#479 [08:24] * kingmees [kingmees@notlogged] has quit. (Ping timeout: 204 seconds)
#480 [08:24] <GreyVulpine> angelithooo - How doesn't it work?
#481 [08:25] * kingmees [kingmees@notlogged] has joined #minecrafthelp
#482 [08:25] <angelithooo> un problemacon la targeta de video
#483 [08:25] <GreyVulpine> angelithooo - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#484 [08:25] <angelithooo> eso ya lo hice
#485 [08:26] <angelithooo> eso ya lo hice
#486 [08:26] <kingmees> i have reboot it but it doesnt work still
#487 [08:26] <GreyVulpine> angelithooo - Please give us the address to your dxdiag
#488 [08:26] <angelithooo> aaa vale voy a reiniciar
#489 [08:26] <angelithooo> hasta ahora
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#491 [08:27] <GreyVulpine> kingmees - Then you'll need to contact Acer's support to see if they have updated drivers for your computer.
#492 [08:27] <kingmees> alright
#493 [08:27] <kingmees> thanks for help
#494 [08:28] * Weatt [Weatt@notlogged] has joined #minecrafthelp
#495 [08:29] <Weatt> Hey, can someone please help me with a login iissue?
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#500 [08:35] <Weatt> Anyone at all?
#501 [08:36] <_Dr_Minecraft_> Hi ! When I wanted to log in to my MInecraft Launcher ( bought and downloaded from minecraft.net ) an error message appeared : Sorry, but we couldn't connect to our servers. Please make sure that you are online and that Minecraft is not blocked. (SocketTimeoutException: connect timed out)
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#504 [08:36] <Thysieboy> ▼ ◄ ▲ ► ▼ ◄ ▲ ► ▼ ◄ ▲ ► ▼ ◄ ▲ ► ▼ ◄ ▲ ▼ ◄ ▲ ► ▼ ◄ ▲ ► ▼ ◄▼ ◄ ▲ ► ▼ ◄ ▲ ▼ ◄ ▲ ► ▼ ◄ ▲ ► ▼ ◄ ▲ ► ▼ ◄ ▲ ► ▼ ◄ ▲ ▼ ◄ ▲ ► ▼ ◄ ▲ ► ▼ ◄▼ ◄ ▲ ► ▼ ◄ ▲ ▼ ◄ ▲ ► ▼ ◄ ▲ ► ▼ ◄ ▲ ► ▼ ◄ ▲ ► ▼ ◄ ▲ ▼ ◄ ▲ ► ▼ ◄ ▲ ► ▼ ◄▼ ◄ ▲ ► ▼ ◄ ▲ ▼
#505 [08:37] <_Dr_Minecraft_> What should I do ?
#506 [08:37] * Thysieboy [Thysieboy@notlogged] has quit. (Client Quit)
#507 [08:37] <_Dr_Minecraft_> Hi ! When I wanted to log in to my MInecraft Launcher ( bought and downloaded from minecraft.net ) an error message appeared : Sorry, but we couldn't connect to our servers. Please make sure that you are online and that Minecraft is not blocked. (SocketTimeoutException: connect timed out). What should I do ?
#508 [08:39] * rafay2005 [rafay2005@notlogged] has joined #minecrafthelp
#509 [08:39] <rafay2005> Hello
#510 [08:39] <rafay2005> Help
#511 [08:39] <_Dr_Minecraft_> Hello
#512 [08:39] <_Dr_Minecraft_> Hi ! When I wanted to log in to my Minecraft Launcher ( bought and downloaded from minecraft.net ) an error message appeared : Sorry, but we couldn't connect to our servers. Please make sure that you are online and that Minecraft is not blocked. (SocketTimeoutException: connect timed out). What should I do ?
#513 [08:39] <rafay2005> LOOKING FOR STAFF BUILDERS AND PLUGIN DEVELOPERS FOR MY HARRY POTTER SERVER AT dobbycraft.mcservers4.me
#514 [08:40] <Andrio> rafay2005, this is a support channel; you'll have better luck on Minecraft Forums.
#515 [08:42] <rafay2005> LOOKING FOR STAFF BUILDERS AND PLUGIN DEVELOPERS FOR MY HARRY POTTER SERVER AT dobbycraft.mcservers4.me
#516 [08:42] <Andrio> _Dr_Minecraft_, what antivirus software do you have?
#517 [08:43] <Andrio> rafay2005, you can stop now.
#518 [08:43] <Andrio> This isn't a medieval town.
#519 [08:43] <rafay2005> LOOKING FOR STAFF BUILDERS AND PLUGIN DEVELOPERS FOR MY HARRY POTTER SERVER AT dobbycraft.mcservers4.me
#520 [08:43] <rafay2005> oh wait ok
#521 [08:43] <_Dr_Minecraft_> Norton Antivirus
#522 [08:43] <Andrio> Hm
#523 [08:43] <_Dr_Minecraft_> Norton Antivirus Online , to be more precise
#524 [08:43] <Andrio> _Dr_Minecraft_, that's been known to interfere with Minecraft, among other things. You may need to remove it.
#525 [08:43] * maor29 [maor29@notlogged] has joined #minecrafthelp
#526 [08:43] <_Dr_Minecraft_> ok
#527 [08:43] <Andrio> I recommend Avast or Kaspersky instead
#528 [08:43] <Andrio> (Free Avast, not paid)
#529 [08:44] <_Dr_Minecraft_> But i bought Norton
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#531 [08:44] <_Dr_Minecraft_> and i have bee n using it for 2-3 years
#532 [08:44] <Andrio> I'm sorry.
#533 [08:44] <_Dr_Minecraft_> been*
#534 [08:45] <_Dr_Minecraft_> So ?
#535 [08:46] * imMattUK [imMattUK@notlogged] has quit. (Ping timeout: 202 seconds)
#536 [08:46] <Weatt> _Dr_Minecraft_: I'm having the same problem
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#538 [08:47] <_Dr_Minecraft_> I turned off the protection from the Antivirus but the same error appeared..
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#540 [08:48] <_Dr_Minecraft_> Wheatt and how can you fix it ?
#541 [08:51] <_Dr_Minecraft_> Andrio ?? Weatt ?? Please respond !
#542 [08:51] <Andrio> As I said... I believe you need to remove Norton.
#543 [08:51] <Weatt> _Dr_Minecraft_: I have no idea, I was in this chat for a good hour and a half with no responses
#544 [08:52] <Weatt> I've tried uninstalling AVG and still nothing so it isnt antivirus
#545 [08:52] * sakib56 [sakib56@notlogged] has joined #minecrafthelp
#546 [08:53] <_Dr_Minecraft_> Ok..
#547 [08:53] <sakib56> I cant buy minecraft on paypal. it says their was a error occured and on i tried on visa it said the same but it said i might have got charged
#548 [08:54] <sakib56> well this is useless
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#551 [09:00] <Weatt> Soo anyone gonna help me and _Dr_Minecraft_ ?
#552 [09:01] <Weatt> I take that as a no?
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#557 [09:09] <Weatt> Anyone at all?
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#567 [09:16] <Axsesoelias> http://paste.ubuntu.com/11708300/
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#573 [09:19] <Weatt> Hello?
#574 [09:20] <Weatt> I've been in here for a good 2 hours without help :/
#575 [09:20] <Guest42332> Hello, my minecraft account was hacked, and my username was changed. I just reset my password, and I am able to log in again. My username was changed, it says "Today" and I was wondering if I could get it back without waiting the 30 days
#576 [09:20] * Guest42332 [Guest42332@notlogged] has quit. (Client Quit)
#577 [09:20] <Weatt> I just need help with a login error
#578 [09:20] <Weatt> Is there anyone who can help?
#579 [09:20] <Weatt> at all?
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#582 [09:23] <Weatt> ffs
#583 [09:23] <Weatt> This chat is hopeless
#584 [09:24] <_Dr_Minecraft_> yes...
#585 [09:25] <Weatt> Two hours
#586 [09:25] <Weatt> still nothing
#587 [09:25] <Weatt> I wish mc had some actual support
#588 [09:25] <Synchunk> If you're having the same issue as _Dr_Minecraft_ it sounds like you need help with your computer software, not with Minecraft.
#589 [09:25] * Daniel_David124 [Daniel_David124@notlogged] has joined #minecrafthelp
#590 [09:26] <Synchunk> If you have an account issue, you can contact Mojang Support.
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#593 [09:27] <Daniel_David124> meu minecraft esta dizendo assim o fix the problem
#594 [09:28] <Weatt> The mojang help page redirects me here
#595 [09:28] <Weatt> Forums are useless
#596 [09:28] <Daniel_David124> ta bom
#597 [09:28] <Weatt> And no actual support for them
#598 [09:28] <Daniel_David124> obrigado
#599 [09:28] <Synchunk> ??> Daniel_David124 lang7en
#600 [09:28] <Synchunk> ??> Daniel_David124 lang/en
#601 [09:29] <VoxelHead> Daniel_David124: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
#602 [09:29] <Daniel_David124> eu tenho mais obrigado
#603 [09:30] <_Dr_Minecraft_> So....what should I do ?
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#605 [09:30] <Weatt> I've tried everything for this
#606 [09:31] <_Dr_Minecraft_> It has worked very well until today
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#610 [09:31] <Weatt> It's allowed through my firewall, virus protection isnt the issue, java is up to date, servers are up, and it still does this
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#625 [09:31] <_Dr_Minecraft_> Yes...
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#627 [09:32] * Wahrheit [Wahrheit@notlogged] has joined #minecrafthelp
#628 [09:32] <Weatt> and mojang still uses the whole "common issues" stuff
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#633 [09:34] <oProdify> Hello
#634 [09:34] <Weatt> http://prntscr.com/7ghgpi i keep getting this
#635 [09:34] <Weatt> and no one wants to help me fix this
#636 [09:34] <Synchunk> ??> Weatt scold/volunteer
#637 [09:34] <oProdify> I need help
#638 [09:34] <Weatt> ?
#639 [09:35] <RedstoneMEdal> I have a question about the EULA
#640 [09:35] <Synchunk> Ask away.
#641 [09:35] <RedstoneMEdal> Does charging to set "warps" violate it?
#642 [09:35] <Synchunk> yes, afaik
#643 [09:36] <oProdify> Guys I was playing mInecraft an im game i changed setting an it turn black screen
#644 [09:36] <RedstoneMEdal> Thanks!
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#646 [09:36] * _Dr_Minecraft_ [_Dr_Minecraft_@notlogged] has quit. (Quit: Web client closed)
#647 [09:36] <Synchunk> Weatt, disable your Antivirus, show us a HijackThis report, try entering "ping authserver.mojang.com" in a command prompt
#648 [09:36] <oProdify> When ever I try getting on minecraft it turns black screen an I need to reset my computer
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#654 [09:40] <yavuz> http://paste.ubuntu.com/11708406/
#655 [09:40] <Weatt> how would I use hijackthis to scan?
#656 [09:40] <yavuz> need an update
#657 [09:40] <PNLM> Minecraft has crashed
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#659 [09:40] * SuperPuperSteve|AFK is now known as SuperPuperSteve
#660 [09:42] <PNLM> Fix Minecraft Crash
#661 [09:42] <Rikairchy> ??> PNLM scold/telepathy
#662 [09:42] <PNLM> ???
#663 [09:42] <VoxelHead> PNLM: We are not telepathic, we cannot determine through divination what your problem is, we can be of no use to you unless you describe to us, in detail, exactly what problem you are having. How can we help you?
#664 [09:44] <yavuz> what am i supposed to do with this url ?
#665 [09:44] <yavuz> http://paste.ubuntu.com/11708406/
#666 [09:44] <yavuz> please help
#667 [09:45] <PNLM> mein Minecraft crashed dauernt was soll ich tun???
#668 [09:45] <Weatt> Synchunk: http://pastebin.com/mx0t5DuL
#669 [09:46] <PNLM> was
#670 [09:46] <Rikairchy> ??> PNLM launcher/crash-log
#671 [09:46] <VoxelHead> PNLM: We need to see your crash log, which appears after a crash.
#672 [09:46] <VoxelHead> PNLM: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#673 [09:46] * yavuz [yavuz@notlogged] has quit. (Quit: Web client closed)
#674 [09:46] <Synchunk> ??> Weatt av/mcafee/uninstall
#675 [09:46] <VoxelHead> Weatt: To completely uninstall McAfee products, use this tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
#676 [09:47] <Synchunk> Weatt, after that:
#677 [09:47] * RLFA [RLFA@notlogged] has quit. (Ping timeout: 204 seconds)
#678 [09:47] <PNLM> ich kann meinen crash log nich kopieren
#679 [09:47] <Synchunk> ??> Weatt av/adwcleaner
#680 [09:47] <VoxelHead> Weatt: ADWCleaner is an utility to clean a PC which is infested with malware.
#681 [09:47] <VoxelHead> Weatt: Download it here: http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
#682 [09:47] <Synchunk> Weatt, and then
#683 [09:47] <Synchunk> ??> Weatt av/malwarebytes
#684 [09:47] <VoxelHead> Weatt: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#685 [09:47] <VoxelHead> Weatt: Download it here: http://www.malwarebytes.org/
#686 [09:48] <Synchunk> Weatt, and hope that removes at least a few of your viruses
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#689 [09:48] <Synchunk> Weatt, and please, please, please do not use McAfee
#690 [09:49] <Weatt> I've never heard of bleepingcomputer
#691 [09:49] <Weatt> Okay?
#692 [09:49] <Synchunk> You don't need to download it from there if you don't trust the site
#693 [09:49] <Weatt> Any specific reason why?
#694 [09:49] <PNLM> was kann ich jetzt gegen den crash tun ????????
#695 [09:49] <Synchunk> There are lots of other mirrors
#696 [09:49] <Synchunk> ??> Weatt av/malwarebytes
#697 [09:49] <VoxelHead> Weatt: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#698 [09:49] <VoxelHead> Weatt: Download it here: http://www.malwarebytes.org/
#699 [09:49] <Synchunk> err sorry
#700 [09:49] <Synchunk> ??> Weatt av/mcafee
#701 [09:49] <Synchunk> ??> Weatt av/mcafeee
#702 [09:50] <Synchunk> ugh
#703 [09:50] <Synchunk> in short, it's crap
#704 [09:50] <Rikairchy> PNLM, please follow the instructions VoxelHead gave you before
#705 [09:50] <PNLM> ich hab mir minecraft nicht gekauft das es andauernt crashed
#706 [09:51] <Synchunk> PNLM, dann behebe deine Computerprobleme indem du unseren Anweisungen folgst
#707 [09:51] <Weatt> McAfee is removed, need to reboot now
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#709 [09:52] <PNLM> und welche anweisungen sag mir doch bitte mal was ich jetzt machen soll
#710 [09:52] <Synchunk> PNLM, bekommst du einen Crash report wenn dein Spiel abstürzt?
#711 [09:53] <PNLM> ne sobald ich das spiel starte crashed es
#712 [09:53] <Synchunk> PNLM, dann müsste dir ein crash report angezeigt werden
#713 [09:53] <PNLM> ja
#714 [09:53] <Synchunk> PNLM, hä? Du hast doch eben gesagt, dass du keinen bekommst?
#715 [09:53] <Synchunk> na ja.
#716 [09:53] * nikoevil [nikoevil@notlogged] has quit. (Client Quit)
#717 [09:54] <Synchunk> PNLM, kopiere den crash report und füge ihn auf http://paste.ubuntu.com ein
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#720 [09:54] <PNLM> ich kann ihn irgendwie nicht kopieren ich mach rechtsklick aber es pasiert nichts
#721 [09:55] <Synchunk> PNLM, wie in allen Programmen: STRG+A zum Auswählen, STRG+C zum Kopieren, STRG+V zum Einfügen
#722 [09:55] <PNLM> danke
#723 [09:57] <PNLM> ok hab ich gemacht und eingefügt was jetzt?
#724 [09:57] * frando [frando@notlogged] has joined #minecrafthelp
#725 [09:58] <Synchunk> Auf "Paste" klicken und uns den Link geben, zu dem du weitergeleitet wirst
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#728 [10:00] <PNLM> ich werd auf Ubuntu Pastebin weitergeleitet
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#733 [10:01] <PNLM> was jetzt??????
#734 [10:01] <Weatt> Synchunk: still nothing
#735 [10:01] <Weatt> same error
#736 [10:01] <Synchunk> ??> Weatt av/adwcleaner
#737 [10:01] <VoxelHead> Weatt: ADWCleaner is an utility to clean a PC which is infested with malware.
#738 [10:01] <VoxelHead> Weatt: Download it here: http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
#739 [10:01] <Synchunk> PNLM, wir brauchen den Link (die URL) von der Seite
#740 [10:02] <Weatt> I've been using malwarebytes and it said nothing has popped up
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#743 [10:03] <PNLM> URL ???
#744 [10:03] <Synchunk> PNLM, Die Adresse die in deinem Webbrowser angezeigt wird.
#745 [10:04] <PNLM> http://paste.ubuntu.com/11708540/
#746 [10:04] <Synchunk> ??> PNLM win/dxdiag
#747 [10:04] <VoxelHead> PNLM: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#750 [10:06] <PNLM> hä da steht nur 502 Bad Gateway nginx/1.4.1 (Ubuntu)
#751 [10:06] * Phyronix [Phyronix@notlogged] has joined #minecrafthelp
#752 [10:06] <Lumien> Was f�r ne grafikkarte hast du?
#753 [10:07] <Phyronix> GTX 980
#754 [10:07] <Synchunk> PNLM, drück mal F5 auf der "bad gateway" website
#755 [10:07] <PNLM> ok
#756 [10:07] <Phyronix> ich brauche hilfe ich bekomme immer n error wenn ich auf server connecten will
#757 [10:07] * Xavierbunt [Xavierbunt@notlogged] has joined #minecrafthelp
#758 [10:08] <PNLM> gut und dann?
#759 [10:08] <Synchunk> PNLM, steht dann immer noch "Bad Gateway" da?
#760 [10:09] <Weatt> Synchunk: any other ideas on why it isnt working?
#761 [10:09] <Phyronix> ich hab auch schon das viren programm deinstalliert
#762 [10:09] <Synchunk> Weatt, did you run ADWCleaner?
#763 [10:09] <Phyronix> ich hab schon im internet gesucht
#764 [10:09] <Synchunk> Phyronix, which error message are you getting?
#765 [10:09] <Phyronix> finde aber nichts
#766 [10:09] <Phyronix> wait
#767 [10:10] <Phyronix> java.lang.NullPointerException: group
#768 [10:10] <Synchunk> Phyronix, does that happen on alls ervers?
#769 [10:10] <Phyronix> yes
#770 [10:10] <Synchunk> Phyronix, are you using mods?
#771 [10:10] <PNLM> ne ich werd auf die seite weiter geleitet die kommt wenn man im crash log fix problem auswält
#772 [10:10] <Phyronix> yes
#773 [10:10] <Synchunk> Phyronix, remove them, they're most likely causing it
#774 [10:11] <Phyronix> ok thanks man
#775 [10:11] <Synchunk> PNLM, dann folge bitte den Anweisungen auf der Seite
#776 [10:11] <Lumien> aka. update deine grafik treiber
#777 [10:11] <PNLM> also die http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#778 [10:11] * Triliot [Triliot@notlogged] has joined #minecrafthelp
#779 [10:11] <Synchunk> PNLM, genau die.
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#782 [10:12] <Andy> I have my brothers account which seems impossible to log into that account, and he had aquired a new account and I would like his old one under my name
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#785 [10:14] <Synchunk> ??> Weatt_ av/malwarebytes
#786 [10:14] <VoxelHead> Weatt_: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#787 [10:14] <pai_> how to dowloed
#788 [10:14] * alezio7 [alezio7@notlogged] has joined #minecrafthelp
#789 [10:14] <VoxelHead> Weatt_: Download it here: http://www.malwarebytes.org/
#790 [10:14] <Weatt_> Synchunk: I just finished the scan
#791 [10:14] <Weatt_> Still same error
#792 [10:14] * Triliot [Triliot@notlogged] has quit. (Client Quit)
#793 [10:14] <Synchunk> Weatt_, run Malwarebytes, please (see VoxelHead's link above)
#794 [10:14] <alezio7> hello
#795 [10:14] * Weatt [Weatt@notlogged] has quit. (Ping timeout: 204 seconds)
#796 [10:15] <pai_> are you speak thai
#797 [10:15] <alezio7> mc-34749
#798 [10:15] <Synchunk> alezio7, which Antivirus are you using?
#799 [10:15] * Andy [Andy@notlogged] has quit. (Client Quit)
#800 [10:15] <Weatt_> I've run both malwarebyte's and adwcleaner's scans
#801 [10:15] <alezio7> avira
#802 [10:15] <Synchunk> ??> alezio7 tools/hjt
#803 [10:15] <VoxelHead> alezio7: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#804 [10:15] <PNLM> was mach ich dann mit der zahl die auf der seite von einem schwarzen balken verdeckt ist ?
#805 [10:15] <VoxelHead> alezio7: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#806 [10:15] <alezio7> ?
#807 [10:15] <pai_> ฟังไม่รู้เรื่อง
#808 [10:15] * Phyronix [Phyronix@notlogged] has quit. (Quit: Web client closed)
#809 [10:15] <Synchunk> PNLM, uns senden
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#812 [10:16] <Weatt_> Any idea on why it isnt working?
#813 [10:16] <Weatt_> Any idea on why it isnt working?
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#815 [10:17] <Synchunk> ??> Weatt_ tools/hjt
#816 [10:17] <VoxelHead> Weatt_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#817 [10:17] <VoxelHead> Weatt_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#818 [10:17] <Synchunk> Weatt_, ^ we need a new HijackThis report
#819 [10:17] * JuaNdacraFT [JuaNdacraFT@notlogged] has quit. (Client Quit)
#820 [10:17] <PNLM> hier oder wo ?
#821 [10:17] <Synchunk> PNLM, Jasmine
#822 [10:17] <Synchunk> PNLM, ja *
#823 [10:17] <Synchunk> Sorry, Jasmine...
#824 [10:18] <PNLM> ok wart kurz
#825 [10:18] <Jasmine> \^_^/
#826 [10:19] <PNLM> 11708667
#827 [10:19] <Weatt_> Synchunk: http://pastebin.com/DDiBPVNc
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#830 [10:20] <PNLM> was jetzt ?
#831 [10:21] <Moritz> wer soll mir jetzt helfen?
#832 [10:21] <Synchunk> ??> Weatt_ av/avg
#833 [10:21] <VoxelHead> Weatt_: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To turn it off, follow these directions: http://www.avg.com/ww-en/faq.num-4498#tba5
#834 [10:21] <VoxelHead> Weatt_: Alternatively, use a different AV program, such as avast! Antivirus; see ?? av/avast for more information.
#835 [10:21] <Synchunk> ??> Moritz ask
#836 [10:21] <VoxelHead> Moritz: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#837 [10:21] <VoxelHead> Moritz: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#838 [10:21] <Synchunk> PNLM, paste the full output, not just the first few lines
#839 [10:22] <PNLM> ok
#840 [10:22] <Moritz> okay this page is useless/ Diese Seite ist Nutzlos :/
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#842 [10:22] <alezio7> http://paste.ubuntu.com/11708679/
#843 [10:23] <alezio7> nothing
#844 [10:23] <alezio7> i see problem
#845 [10:23] <alezio7> thanks
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#848 [10:25] <PNLM> 11708688
#849 [10:26] * Afootpluto [Afootpluto@notlogged] has quit. (Quit: Is now hiding.)
#850 [10:26] * Afootpluto [Afootpluto@notlogged] has joined #minecrafthelp
#851 [10:26] <PNLM> und jetzt
#852 [10:26] <Weatt_> Synchunk: still nothing
#853 [10:26] * Afootpluto is now known as Guest19105
#854 [10:26] * Guest19105 is now known as Afootpluto
#855 [10:27] <Weatt_> I'm confused on how this has to do with my antivirus seeing how I have it set to allow it through my firewall
#856 [10:27] <PNLM> noch crashed es
#857 [10:28] <PNLM> hallo???
#858 [10:28] <Weatt_> Synchunk: ?
#859 [10:29] <PNLM> das hat doch noch nichts gebracht was soll ich jetzt machen
#860 [10:29] <Afootpluto> PNLM, english
#861 [10:29] <PNLM> warum
#862 [10:30] <PNLM> synchunk hat deutsch verstanden
#863 [10:30] <PNLM> synchunk has understand german
#864 [10:31] <Synchunk> PNLM, installiere das hier: http://support.amd.com/en-us/download/desktop?os=Windows+8.1+-+32
#865 [10:33] <PNLM> und jetzt
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#867 [10:35] <Captain> Anyone here?
#868 [10:35] * WESLEY2020 [WESLEY2020@notlogged] has joined #minecrafthelp
#869 [10:35] <Afootpluto> Captain, only around 165 people
#870 [10:36] <Captain> Well, specifically anyone here who could fix an issue I have.
#871 [10:36] <Afootpluto> Captain, what is the issue?
#872 [10:37] * WESLEY2020 [WESLEY2020@notlogged] has quit. (Client Quit)
#873 [10:37] <Captain> Some little snot got into my account and changed my name and skin, the skin I can reset but I don't want to wait a month to get the word NARUTO out of my freakin' username.
#874 [10:37] * martin [martin@notlogged] has joined #minecrafthelp
#875 [10:37] <Afootpluto> Captain, you can try to email mojang and they might change it back
#876 [10:37] <Afootpluto> Captain, but i doubt it
#877 [10:38] <Captain> I was looking for a support email on the website but I couldn't find one.
#878 [10:38] <Afootpluto> ??> Captain mojang/email
#879 [10:38] <VoxelHead> Captain: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#880 [10:38] <VoxelHead> Captain: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
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#882 [10:38] * jeroenbakker60 [jeroenbakker60@notlogged] has quit. (Quit: Web client closed)
#883 [10:39] <drago42> i have an old account and the email that i had before had had been a cox email that is now deleted due to our services going out how can i get this fixed
#884 [10:39] <Afootpluto> ??> drago42 account/email
#885 [10:39] <drago42> account/email
#886 [10:39] <drago42> ?
#887 [10:39] <Afootpluto> ??> drago42 account/send-email
#888 [10:39] <VoxelHead> drago42: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#889 [10:40] <drago42> thank you
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#891 [10:42] <Synchunk> PNLM, schon fertig heruntergeladen und installiert?
#892 [10:42] <PNLM> fast was soll ich dann machen
#893 [10:42] <Synchunk> PNLM, den Computer neu starten und schauen, ob das Spiel läuft
#894 [10:42] <PNLM> ok
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#898 [10:46] * PNLM [PNLM@notlogged] has quit. (Ping timeout: 204 seconds)
#899 [10:46] <Weatt_> So uhhh, any idea on what to do next?
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#902 [10:48] <Tahir> hello
#903 [10:48] <Tahir> everytime I log into minecraft, i get this lack of updated driver update
#904 [10:48] <Synchunk> ??> PNLM scold/pm
#905 [10:48] <VoxelHead> PNLM: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#906 [10:48] <Tahir> ive already done everyhting i could, like updating my drivers and stuff but ti still doesnt work
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#908 [10:49] <PNLM> mein minecraft crashed immernoch
#909 [10:50] <PNLM> synchunk ???
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#923 [10:57] <blaksmil> when i start my minecraft and join my world/ a server my minecraft crashes, and at the end of the crash log it says: "Java HotSpot(TM) 64-Bit Server VM warning: Using incremental CMS is deprecated and will likely be removed in a future release", don't know what ot do...
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#925 [10:58] * Dresm [Dresm@notlogged] has joined #minecrafthelp
#926 [10:58] <Dresm> guys
#927 [10:58] <Dresm> I get this error
#928 [10:58] <Dresm> Internal Exception: ic.netty.handler.codec.CorruptedFrameException: length wider than 21-bit
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#934 [11:03] <Dresm> Internal Exception: ic.netty.handler.codec.CorruptedFrameException: length wider than 21-bit
#935 [11:03] <blaksmil> when i start my minecraft and join my world/ a server my minecraft crashes, and at the end of the crash log it says: "Java HotSpot(TM) 64-Bit Server VM warning: Using incremental CMS is deprecated and will likely be removed in a future release", don't know what to do...
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#939 [11:07] <Ben_> When I log on to minecraft the game lets me play for about 10seconds then it freezes and it will not let me play any more ... How do I fix this issue
#940 [11:14] <blaksmil> ben me too
#941 [11:15] * Denise [Denise@notlogged] has joined #minecrafthelp
#942 [11:15] <Ben_> Have you found a way fix it?
#943 [11:15] <Afootpluto> ??> blaksmil launcher/crash-log
#944 [11:15] <VoxelHead> blaksmil: We need to see your crash log, which appears after a crash.
#945 [11:15] <VoxelHead> blaksmil: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#946 [11:15] <Denise> i need to get my system ip changed
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#948 [11:16] <Afootpluto> Denise, why?
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#950 [11:16] <Denise> my son got iped ban from a server when he just started playing on it and it will mean anything if he can get unban
#951 [11:16] <Ben_> My issue is on a iPad :/
#952 [11:17] <GreyVulpine> Denise - That's not something we can help you with. If the server banned you, they're the only ones who can unban you
#953 [11:17] <blaksmil> http://paste.ubuntu.com/11708952/
#954 [11:17] <Denise> is there any way i can get my system ip changed
#955 [11:17] <GreyVulpine> Denise - Not without talking with your ISP
#956 [11:17] * ShamePro [ShamePro@notlogged] has joined #minecrafthelp
#957 [11:17] <ShamePro> Hello!
#958 [11:17] <Afootpluto> blaksmil, in your video settings make sure that VBOs is off
#959 [11:18] <blaksmil> ohhh ok
#960 [11:18] <Denise> so if i ask my provider i can get it changed
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#962 [11:18] <GreyVulpine> Denise - Yes.
#963 [11:19] <ShamePro> The help I'm needing is, when I open the launcher, It downloads which is normal, but after a little of downloading, it says "Unable to update minecraft game launcher", any solutions?
#964 [11:19] <Denise> thank you guys your amazing
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#966 [11:19] <koo> i have an infinite world in minecraft PE, i got files off IOS is there any way to view a map of it im lost and place im looking for isnt near spawn
#967 [11:19] <GreyVulpine> ShamePro - Check your security settings/software
#968 [11:19] <ShamePro> Like antivirus?
#969 [11:19] <koo> tried mcedit2 but doesnt work with pe i dont think
#970 [11:19] <blaksmil> i saw my fav youtuber do it and he sad that it increases yout frame rate, :p thank you very much i worship you
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#972 [11:20] <Ben_> I have an issue where when I log on on my iPad it works for about 10s then it freezes and will not do anything ... What do I do
#973 [11:22] <GreyVulpine> Ben_ - Not many of us here know how to fix Minecraft PE issues. You're better off asking in the forums at: http://www.minecraftforum.net/forums/support/minecraft-pocket-edition-support
#974 [11:22] <Ben_> Thanks
#975 [11:22] <ShamePro> Should I try disable antivirus softwares?
#976 [11:23] <GreyVulpine> ShamePro - Sure.
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#978 [11:23] <Dresm> Internal Exception: ic.netty.handler.codec.CorruptedFrameException: length wider than 21-bit
#979 [11:23] <Dresm> what does that mean
#980 [11:24] <GreyVulpine> Typically an issue with modded servers
#981 [11:24] <GreyVulpine> The modded server expects communication that's of a particular length. If the length is larger than what it expects, it'll throw that error
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#983 [11:27] * Dresm [Dresm@notlogged] has quit. (Ping timeout: 204 seconds)
#984 [11:27] <PrideRock> I have a valid minecraft account and tried to change skins, but when I click profile it tells me to buy minecraft?
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#986 [11:29] <Weatt_> Synchunk: what do i do?
#987 [11:29] <Weatt_> I've done everything you've asked and it still isn't working
#988 [11:30] <Weatt_> and i keep getting http://puu.sh/inoKG/4b3a44531e.png
#989 [11:30] * orel [orel@notlogged] has joined #minecrafthelp
#990 [11:30] <Weatt_> Hello?
#991 [11:30] <Weatt_> GreyVulpine: ?
#992 [11:32] <Weatt_> ffs
#993 [11:32] <Weatt_> this is bs
#994 [11:32] <Weatt_> I've been having the same problem for 6 hours now
#995 [11:32] <Weatt_> and nothing is working
#996 [11:33] <Weatt_> Is there some sort of official mojang help?
#997 [11:33] <Weatt_> Instead of an irc?
#998 [11:33] <GreyVulpine> Weatt_ - Nope
#999 [11:33] <Weatt_> uggh
#1000 [11:33] <Weatt_> do you know how to fix it?
#1001 [11:34] <GreyVulpine> Weatt_ - Give me another HJT report
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#1004 [11:38] <Weatt_> I sent ya a PM with it
#1005 [11:38] <Weatt_> I sent ya a PM with it
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#1012 [11:39] <GreyVulpine> Weatt_ - Please uninstall AVG and its firewall
#1013 [11:39] <GreyVulpine> Weatt_ - Reboot, then try minecraft again
#1014 [11:40] <Weatt_> Just curious, I've had to uninstall 2 programs already. What is making it do this if I have it allowed?
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#1016 [11:41] <GreyVulpine> Weatt_ - Something on your computer is blocking minecraft from communicating with its authentication server. Normally, security software filters network connections through its own proprietary scanning engine. This almost always leads to errors as what comes into the scanning engine, doesn't always come out the same way.
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#1020 [11:42] <GreyVulpine> Weatt_ - Minecraft uses SSL in its authentication protocol. This is an industry-standard protocol to protect users from malicious programs that may intercept the connection, alter it in any way, and protect against MITM (Man-In-The-Middle) attacks.
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#1022 [11:43] <GreyVulpine> Weatt_ - See where those two might fight against each other?
#1023 [11:44] <adrian> por que no puedo jugar
#1024 [11:44] * [PING]iPeer [[PING]iPeer@notlogged] has joined #minecrafthelp
#1025 [11:44] <adrian> minecraft
#1026 [11:45] <Weatt_> So in order to play minecraft I need to uninstall everything that protects me from viruses?
#1027 [11:45] * Mikeee [Mikeee@notlogged] has joined #minecrafthelp
#1028 [11:45] <Synchunk> Weatt_, no, there are also antiviruses that work properly and do what they're supposed to do. AVG isn't one of them.
#1029 [11:46] <GreyVulpine> Weatt_ - No. This is merely a troubleshooting and verification step. Like I said, Typically, security software has been known to do this.
#1030 [11:46] * SirCmpwn_ is now known as SirCmpwn
#1031 [11:46] <Weatt_> What is a good one to use Synchunk ?
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#1033 [11:47] <Weatt_> Preferable a free one seeing how I will be getting rid of AVG
#1034 [11:47] <GreyVulpine> Weatt_ - In the act of troubleshooting, we always try to remove as many steps between the issue, and the solution as possible. If uninstalling the AV fixes the issue, then you know that the AV is causing it. You can then go back, reinstall the AV if you wish, and configure it to allow minecraft through
#1035 [11:47] <Mikeee> I need to know if people can connect to my server! I can connect with localhost with a port of 25564 (localhost:25565).... but can what do other people connect to if I'm usig localhost
#1036 [11:47] <Mikeee> ?
#1037 [11:47] <GreyVulpine> Mikeee - See Port forwarding
#1038 [11:47] <Synchunk> Don't know, I use Linux. Many people here recommend Avast, even though I don't really like it. It won't be easy to find a free AV which doesn't show ads every few hours.
#1039 [11:47] <Synchunk> s/even //
#1040 [11:47] <ExtremeBot> Synchunk meant to say: Don't know, I use Linux. Many people here recommend Avast, though I don't really like it. It won't be easy to find a free AV which doesn't show ads every few hours.
#1041 [11:47] <GreyVulpine> You get what you pay for, for free AVs.
#1042 [11:47] <GreyVulpine> They're mostly crap
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#1044 [11:48] * iPeer [iPeer@notlogged] has quit. (Ping timeout: 378 seconds)
#1045 [11:48] * [PING]iPeer is now known as iPeer
#1046 [11:48] <Synchunk> (on Windows, at least :p)
#1047 [11:48] <GreyVulpine> Indeed
#1048 [11:48] * GreyVulpine uses Eset, has been for over 15 years.
#1048 [11:48] <Mikeee> GreyVulpins, I have port-forwarded... But what do other people type in to connect to my server
#1049 [11:48] <PrideRock> any help on profile--I can sign into minecraft account just fine, but can't get skins, tells me to buy minecraft?
#1050 [11:48] * TheLovinator_ [TheLovinator_@notlogged] has quit. (Read error: Connection reset by peer)
#1051 [11:48] <GreyVulpine> Mikeee - Your public ip address. Google for "What is my ip"
#1052 [11:49] <GreyVulpine> PrideRock - Then you're not using the correct email address that you used to purchase minecraft under
#1053 [11:49] * det_ [det_@notlogged] has quit. (Quit: Leaving)
#1054 [11:49] <Mikeee> Oh, I thought they used my IPv4 address...
#1055 [11:49] <Mikeee> Hold nj
#1056 [11:49] <Mikeee> *on
#1057 [11:49] <Synchunk> Or DuckDuckGo for "ip"
#1058 [11:49] * Synchunk hides :3
#1058 [11:49] * shortstuff15 [shortstuff15@notlogged] has joined #minecrafthelp
#1059 [11:49] <GreyVulpine> PrideRock - Log into your Mojang account with your email address. Make sure Minecraft is listed under My Games.
#1060 [11:49] * ExoKruzer [ExoKruzer@notlogged] has quit. (Ping timeout: 202 seconds)
#1061 [11:50] <PrideRock> ok, ill try that
#1062 [11:50] <shortstuff15> when i sign in to minecraft it only lets me play offline and im connected to wifi anyone know why?
#1063 [11:51] <Afootpluto> Mikeee, your IP is 183.199.31.71
#1064 [11:51] <Mikeee> Do you guys mind pinging my server for me.... don't know how. (IP: 71.31.199.183)
#1065 [11:51] <Synchunk> .mcping 71.31.199.183
#1066 [11:51] <Mikeee> With port :25564
#1067 [11:51] <ExtremeBot> Synchunk: Sorry, but 71.31.199.183:25565 appears to be down! (Request timed out)
#1068 [11:51] <Synchunk> .mcping 71.31.199.183:25564
#1069 [11:51] <ExtremeBot> Synchunk: Sorry, but 71.31.199.183:25564 appears to be down! (Request timed out)
#1070 [11:51] <Mikeee> Hmmm, I don't know why it's not working?
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#1073 [11:52] <shortstuff15> when i sign in to minecraft it only lets me play offline and im connected to wifi anyone know why?
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#1077 [11:56] <Mikeee> Afootpluto, how'd you get that IP, cause I type in google, "My IP", it shows 183.199.31.71
#1078 [11:56] * Weatt_ [Weatt_@notlogged] has quit. (Ping timeout: 204 seconds)
#1079 [11:56] <Mikeee> I mean 71.31.199.183
#1080 [11:56] <Weatt> GreyVulpine: still nothing
#1081 [11:57] <Afootpluto> Mikeee, i looked at your host name and it said 183.199.31.71 but apparently your host name is weird
#1082 [11:57] <GreyVulpine> Weatt - Are you sure AVG's uninstalled?
#1083 [11:57] <Mikeee> http://i59.tinypic.com/vno2hj.png Can you make sure I portforwarded correctly? Should be ports 25560-25570 port-forwarded.
#1084 [11:58] <Weatt> only thing AVG is the PC Cleanup
#1085 [11:59] <GreyVulpine> Weatt - What does minecraft say?
#1086 [11:59] * Ricoz [Ricoz@notlogged] has joined #minecrafthelp
#1087 [11:59] <Weatt> http://puu.sh/inqqv/6d72327d21.png
#1088 [12:00] <GreyVulpine> Alright...
#1089 [12:00] <GreyVulpine> Weatt - Go to http://www.minecraft.net/download -- click on "Show all platforms", under the Minecraft for Windows (alternative) heading, download the minecraft.exe from there instead.
#1090 [12:01] <Mikeee> Actually, this link might work better... http://i59.tinypic.com/2exsbqr.png
#1091 [12:02] <GreyVulpine> Mikeee - Are.. you sure your private IP address is 192.168.254.2?
#1092 [12:03] <Mikeee> It's not, I thiunik I said http://71.31.199.183/
#1093 [12:03] <Mikeee> Minus the http:// lol
#1094 [12:03] <GreyVulpine> Mikeee - That's your public ip adress
#1095 [12:03] <GreyVulpine> Mikeee - I'm asking for your private ip address
#1096 [12:03] * sam2799 [sam2799@notlogged] has joined #minecrafthelp
#1097 [12:03] <Mikeee> Oh, how to find that?
#1098 [12:04] <GreyVulpine> Mikeee - Launch your command prompt from your taskbar. do: ipconfig
#1099 [12:04] <Mikeee> IPv4 Address?
#1100 [12:04] <GreyVulpine> Yes.
#1101 [12:04] <Mikeee> Ok
#1102 [12:04] <GreyVulpine> Mikeee - Also, can you post the contents of the server.properties file to http://paste.ubuntu.com and give us the URL?
#1103 [12:05] <Mikeee> 192.168.254.4 Ooooooh, it's ".4" not ".2"
#1104 [12:05] <Weatt> GreyVulpine: same thing.....
#1105 [12:05] <Mikeee> Oh
#1106 [12:05] <GreyVulpine> Mikeee - Ah, then you'll need to change your router port forwarding
#1107 [12:06] <sam2799> I press the play button, and the mojang symbol comes up on screen. then, my screen becomes a pearly white colour, then I see my desktop and I can't do anything
#1108 [12:06] * gamersguy117 [gamersguy117@notlogged] has joined #minecrafthelp
#1109 [12:07] <Mikeee> http://paste.ubuntu.com/11709224/
#1110 [12:07] <Mikeee> http://paste.ubuntu.com/11709224/
#1111 [12:08] * gamersguy117 [gamersguy117@notlogged] has left #minecrafthelp
#1112 [12:08] <Mikeee> What do you mean change my router port forwarding?
#1113 [12:08] <GreyVulpine> Mikeee - http://oi59.tinypic.com/2exsbqr.jpg
#1114 [12:08] <GreyVulpine> Mikeee - That was the link you provided us
#1115 [12:08] <GreyVulpine> Mikeee - Correct?
#1116 [12:08] <Mikeee> Yes
#1117 [12:09] <GreyVulpine> Mikeee - You've set up the server to listen to port 25564, according to your server.properties. So, looking at http://oi59.tinypic.com/2exsbqr.jpg -- The second line forwards port 25564 traffic to 192.168.254.2
#1118 [12:09] <sam2799> I press the play button, and the mojang symbol comes up on screen. then, my screen becomes a pearly white colour, then I see my desktop and I can't do anything
#1119 [12:09] <GreyVulpine> Mikeee - You've just checked your ipv4 address via ipconfig, and told me that your real private ip address is 192.168.254.4
#1120 [12:10] <Mikeee> Oh, yes right, let me change that
#1121 [12:10] <GreyVulpine> Weatt - Do you know if you have any other security software on your computer at all? Windows defender? Windows firewall? Anything else?
#1122 [12:12] <Weatt> Yeah
#1123 [12:12] <Weatt> But it's also allowed through
#1124 [12:12] <Mikeee> WebRoot (The best Anti-Virus)
#1125 [12:12] <Weatt> I don't understand how I can run the game perfectly yesterday and today it does this
#1126 [12:13] <GreyVulpine> Weatt - Are you sure both java and minecraft are allowed through?
#1127 [12:13] <sam2799> I press the play button, and the mojang symbol comes up on screen. then, my screen becomes a pearly white colour, then I see my desktop and I can't do anything
#1128 [12:14] <Weatt> I don't see a minecraft option to allow through
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#1131 [12:17] <Mikeee> Ok, I finally changed all ports
#1132 [12:18] <Mikeee> It's now connected to adress 192.168.254.4
#1133 [12:18] <sam2799> I press play on the launcher, and the mojang screen pops up. then my whole screen goes pearly white, then I see my desktop and can't do anything unless I press ctrl, alt, delete and open task manager and end it
#1134 [12:18] * JiiiJ [JiiiJ@notlogged] has quit. (Client Quit)
#1135 [12:19] <Weatt> in windows firewall that is
#1136 [12:19] * Creativemonkey [Creativemonkey@notlogged] has joined #minecrafthelp
#1137 [12:20] <Mikeee> Still not working, any other suggestions
#1138 [12:20] <sam2799> I press play on the launcher, and the mojang screen pops up. then my whole screen goes pearly white, then I see my desktop and can't do anything unless I press ctrl, alt, delete and open task manager and end it. please help!!!!!
#1139 [12:21] * Guido [Guido@notlogged] has joined #minecrafthelp
#1140 [12:21] <Mikeee> sam2799, redownload latest minecraft launcher from minecraft.net/downloads?
#1141 [12:21] <GreyVulpine> Mikeee - It works
#1142 [12:21] <sam2799> yeah
#1143 [12:21] <GreyVulpine> .m 71.31.199.183:25564
#1144 [12:21] <PangeaBot> 71.31.199.183:25564 is up with 0/999999999 players and a latency of 94.828ms, running CraftBukkit 1.8.7 (47), and has an MOTD of "1412Welcome To The 02HexaMetricCraft 12Server!!! (IN VERY EARLY DEVELOPEMENT)".
#1145 [12:21] <Mikeee> How do you know
#1146 [12:22] * GreyVulpine points above
#1146 [12:22] <Mikeee> Ok, thank you!
#1147 [12:22] <Creativemonkey> My Daughter bought Minecraft for her Imac. OS 10.6 I can get to the launcher 1.6.11 but the game won't launch. It keeps shutting down and going back to the launcher. Help!
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#1149 [12:23] <Guido> I want to buy minecraft for my son and install it on a macbook pro, I made an account with Mojang but I get the message "error an error occurred, your purchase is aborted" I did this in Google Chrome
#1150 [12:23] <Guido> and I wanted to pay with paypal
#1151 [12:24] * Morgan1961 [Morgan1961@notlogged] has joined #minecrafthelp
#1152 [12:24] <Guido> Somehow I managed to install the launcher to play the demo
#1153 [12:25] <sam2799> I press play on the launcher, and the mojang screen pops up. then my whole screen goes pearly white, then I see my desktop and can't do anything unless I press ctrl, alt, delete and open task manager and end it. pls help!!!!!
#1154 [12:25] * shortstuff15 [shortstuff15@notlogged] has quit. (Quit: Web client closed)
#1155 [12:26] <Guido> It is to difficult to obtain minecraft, I get sick of it, so we are looking for another game, fuck it
#1156 [12:26] * AuBot kicked Guido from #minecrafthelp (Reason: uido :Please keep it civil.)
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#1158 [12:28] <sam2799> I press play on the launcher, and the mojang screen pops up. then my whole screen goes pearly white, then I see my desktop and can't do anything unless I press ctrl, alt, delete and open task manager and end it
#1159 [12:28] * GoktugHD [GoktugHD@notlogged] has joined #minecrafthelp
#1160 [12:28] <GoktugHD> I can not log in to my account but it does not change the e-mail address e-mail can not log in
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#1162 [12:29] <GoktugHD> I can not log in to my account but it does not change the e-mail address e-mail can not log in
#1163 [12:29] <GoktugHD> help me pls
#1164 [12:29] * joshua1234 [joshua1234@notlogged] has joined #minecrafthelp
#1165 [12:29] <GoktugHD> I can not log in to my account but it does not change the e-mail address e-mail can not log in
#1166 [12:29] <joshua1234> c,cc,
#1167 [12:29] <GoktugHD> I can not log in to my account but it does not change the e-mail address e-mail can not log in
#1168 [12:29] <GoktugHD> gelp me pls
#1169 [12:29] <Synchunk> Please don't spam.
#1170 [12:29] <GoktugHD> okey
#1171 [12:29] <GoktugHD> pls help me
#1172 [12:29] <Synchunk> Be patient, somebody will be around.
#1173 [12:30] * ReePeet1206 [ReePeet1206@notlogged] has joined #minecrafthelp
#1174 [12:30] <ReePeet1206> I NEED HELP
#1175 [12:30] <GoktugHD> pffff
#1176 [12:30] <ReePeet1206> ?
#1177 [12:31] <GoktugHD> I can not log in to my account but it does not change the e-mail address e-mail can not log in
#1178 [12:31] * VoxelHead kicked GoktugHD from #minecrafthelp (Reason: oktugHD :[Synchunk]: Please don't spam.)
#1179 [12:31] * GoktugHD [GoktugHD@notlogged] has joined #minecrafthelp
#1180 [12:31] <ReePeet1206> ok. my twitch broadcasting doesnt work
#1181 [12:32] <GoktugHD> admin are you there ?
#1182 [12:32] <ReePeet1206> i click f6 to start a broadcast and it says "cannot load the requored libraries". What do i do??
#1183 [12:32] <GoktugHD> admin :(
#1184 [12:33] <GoktugHD> Idid
#1185 [12:33] * ReePeet1206 [ReePeet1206@notlogged] has quit. (Client Quit)
#1186 [12:33] <GoktugHD> I can't login my account
#1187 [12:33] * ReePeet1206 [ReePeet1206@notlogged] has joined #minecrafthelp
#1188 [12:33] <Synchunk> ??> GoktugHD account/send-email
#1189 [12:33] <VoxelHead> GoktugHD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1190 [12:34] <ReePeet1206> hello
#1191 [12:34] <ReePeet1206> can someone help me?
#1192 [12:34] <sam2799> I press play on the launcher, and the mojang screen pops up. then my whole screen goes pearly white, then I see my desktop and can't do anything unless I press ctrl, alt, delete and open task manager and end it
#1193 [12:34] <sam2799> pls help
#1194 [12:35] <ReePeet1206> sam2799 is fullscreen turned on? if it is try turning it off
#1195 [12:35] <sam2799> I've tried that
#1196 [12:35] <ReePeet1206> oh. sorry
#1197 [12:35] <sam2799> that's ok
#1198 [12:35] <sam2799> thanks anyway
#1199 [12:35] <ReePeet1206> np. that problem happened to me before
#1200 [12:36] * ReePeet1206 [ReePeet1206@notlogged] has quit. (Client Quit)
#1201 [12:36] <Cecil> sam2799: Spamming is probably just going to get you kicked if you keep that up, wait more than 5 minutes before reasking.
#1202 [12:38] * pedro [pedro@notlogged] has joined #minecrafthelp
#1203 [12:39] <Weatt> So GreyVulpine where would I find the minecraft app on window's firewall?
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#1205 [12:40] <sam2799> I press play on the launcher, and the mojang screen pops up. then my whole screen goes pearly white, then I see my desktop and can't do anything unless I press ctrl, alt, delete and open task manager and end it
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#1208 [12:41] <Cecil> sam2799: what did I just say..
#1209 [12:41] <Cecil> If no one's helping you right now, try coming back in half an hour, or several hours from now.
#1210 [12:42] <sam2799> ok, sorry for bothering you
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#1213 [12:46] <chronix> Error: Could not find or load main class net.minecraft.client.main.Main
#1214 [12:46] <chronix> what to do
#1215 [12:48] <Synchunk> chronix, what's your username?
#1216 [12:48] <chronix> c4r0n1x
#1217 [12:48] <Synchunk> ??> chronix win/reinst
#1218 [12:48] <VoxelHead> chronix: You may need to reinstall the locally installed files that Minecraft puts into place.
#1219 [12:48] <VoxelHead> chronix: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1220 [12:50] <chronix> I have done that several times now. Removed java, re-install. Everything I could google. Haven't been able to play yet, working on it since yesterday
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#1223 [12:54] <sofia> sofiaros.costa@gmail.com
#1224 [12:54] <sofia> o problema do meu é que o meu minecraft não ta abrindo :(
#1225 [12:54] * rani [rani@notlogged] has joined #minecrafthelp
#1226 [12:54] <sofia> o que eu faço?
#1227 [12:54] <sofia> o que eu faço?
#1228 [12:54] * rani [rani@notlogged] has left #minecrafthelp
#1229 [12:56] <sofia> não
#1230 [12:57] <sofia> não tenho
#1231 [12:57] <sofia> eiiiiiiiiiiiii alguemmmmmmmmmmmmmmmm
#1232 [12:58] <sofia> vichi
#1233 [12:58] <sofia> e agoraaaaaaaaaaaaaaaa
#1234 [12:59] <chronix> Error: Could not find or load main class net.minecraft.client.main.Main
#1235 [12:59] <chronix> any other suggestions?
#1236 [13:00] <sofia> noop
#1237 [13:00] <sofia> i do not have
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#1240 [13:02] <sofia> someone has a suggestion for me?
#1241 [13:03] <kusanagi> sofia, what's the problem?
#1242 [13:03] * Arman [Arman@notlogged] has joined #minecrafthelp
#1243 [13:03] <Arman> Hey, I have a probleme with my minecraft! Someone that can help me??
#1244 [13:03] <sofia> yes
#1245 [13:04] <kusanagi> Arman, what's the problem?
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#1248 [13:05] <Arman> I am lagging with 1710 but not with 183. I run 120 fps with 1.83 but with 1.7.10 only 40-60! I am using optifine on bought of the clients. And on 1.8.3 i can use all texture packs with no problem. With 1.7 i am laggin vert much and cant hit anybadoy! Someone that knows what the problem is and cn help me??
#1249 [13:06] <sofia> i have a problem that my minecraft ta not opening,wath do i do?
#1250 [13:06] <kusanagi> Arman, it may be a mod issue. We do not support mods here.
#1251 [13:06] <Arman> ehm no
#1252 [13:07] <Arman> But how can i get help with it?
#1253 [13:07] <kusanagi> You'd need to contact support for Optifine
#1254 [13:07] <Arman> Ok
#1255 [13:07] <Arman> Thanks for the help! See ya
#1256 [13:07] <sofia> someone answer me :( please :(
#1257 [13:08] <kusanagi> We only do vanilla here, sorry. If you disable the mods and there's still an issue, come back
#1258 [13:08] <kusanagi> sofia, can you give a bit more detail?
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#1261 [13:09] <sofia> okay
#1262 [13:10] <Lynx> Hi i need help, my minecraft doesn't connect to servers
#1263 [13:10] <Lynx> Hi i need help, my minecraft doesn't connect to servers
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#1267 [13:11] <sofia> my minecraft talks a message monete then he does not open
#1268 [13:11] * timowouters [timowouters@notlogged] has joined #minecrafthelp
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#1270 [13:11] <sofia> wath do i do
#1271 [13:12] <Lynx> error?
#1272 [13:13] <Lynx> when opening?
#1273 [13:14] <timowouters> hi, I have downloaded Minecraft and I want to play this. But an error occurs. Lack of updated drivers. After using the Intel Driver update utility, ther was no driver found to update the sytem.
#1274 [13:14] <sofia> staff going out because i have to go to a birthday party
#1275 [13:14] <timowouters> Whaht can I do?
#1276 [13:15] <Lynx> is there an error when starting minecraft?
#1277 [13:15] * sofia [sofia@notlogged] has quit. (Quit: Web client closed)
#1278 [13:15] <timowouters> yes, lack of updated drivers
#1279 [13:15] <Lynx> ok wait
#1280 [13:16] <Lynx> https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.exe go here and download this minecraft
#1281 [13:16] <Lynx> try this one and tell me if it still doesn't work
#1282 [13:16] <timowouters> Thanks, I'm trying to download Minecraft
#1283 [13:17] <Lynx> ok good luck
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#1285 [13:17] <Weatt> So
#1286 [13:17] <Weatt> 7 hours now
#1287 [13:17] <Weatt> same bug
#1288 [13:18] <Weatt> I still need to know how to get mc through window's firewall
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#1290 [13:19] <Weatt> Anyone?
#1291 [13:20] <Lynx> What happend?
#1292 [13:21] <Lynx> can you not connect to minecraft servers?
#1293 [13:21] <Weatt> I can't even log in
#1294 [13:21] * bildramer [bildramer@notlogged] has joined #minecrafthelp
#1295 [13:21] <Lynx> hm
#1296 [13:22] <Weatt> I've uninstalled 3 programs now just to attempt it
#1297 [13:22] <Lynx> Do the same thing go to https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.exe and try login in to this launcher
#1298 [13:22] <Weatt> I have
#1299 [13:22] <Lynx> i don't use minecraft.msi because its not java
#1300 [13:22] <Lord_Ralex> Lynx, it is java under the hood
#1301 [13:22] <Lynx> Does your minecraft have an error when starting
#1302 [13:22] <Lynx> True
#1303 [13:22] <Lynx> But you don't need java to run it
#1304 [13:23] <Weatt> http://puu.sh/invAb/37ee50ac82.png
#1305 [13:23] <Weatt> It won't let me, no errors other than the one up top
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#1311 [13:25] <Weatt> I really hate this game
#1312 [13:25] <Lynx> Weatt windows 8?
#1313 [13:25] <Weatt> yes
#1314 [13:25] <Lynx> ok
#1315 [13:26] <Lord_Ralex> Weatt, what happens when you hit https://authserver.mojang.com/ at least
#1316 [13:26] <Weatt> A constant loading screen
#1317 [13:27] <Weatt> http://puu.sh/invRj/3fd3a96fc2.png
#1318 [13:27] <timowouters> Hi Lynx, I have downladed the file of your link.. After that I installed Java. At last I started the Minecraft program of your link. But the same error occurs. Lack of updated graphic drivers.
#1319 [13:27] <Lord_Ralex> Do you have another device on your network that can try to go to it?
#1320 [13:27] <Lord_Ralex> ??> timowouters win/dxdiag
#1321 [13:27] <VoxelHead> timowouters: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1322 [13:28] <timowouters> We have got Windows 8.1. Does it matter?
#1323 [13:28] <Lord_Ralex> timowouters, no
#1324 [13:28] <Lynx> no
#1325 [13:28] <Lord_Ralex> You can still follow those directions
#1326 [13:28] <Lynx> windows does have directx
#1327 [13:29] <timowouters> We have already done the instructions of the last link (hopper.minecraft.net....
#1328 [13:29] <Lord_Ralex> timowouters, then give us the dxdiag link
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#1331 [13:30] <timowouters> http://paste.ubuntu.com/11709483/
#1332 [13:30] <Afootpluto> ??> Weatt tools/hjt
#1333 [13:30] <VoxelHead> Weatt: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1334 [13:30] <VoxelHead> Weatt: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1335 [13:31] <Lord_Ralex> timowouters, you cannot use Windows 8.1 with your graphics processor.
#1336 [13:31] <timowouters> why?
#1337 [13:31] <Lord_Ralex> timowouters, Intel does not support it, and so you have to go back to Windows 7 in order to get up to date drivers
#1338 [13:32] <Lord_Ralex> And that graphics processor is also really old, and will not handle the game well anymore. Considering it was last updated drive-wise in 2012.
#1339 [13:33] <Lynx> Weatt are you still there?
#1340 [13:34] * Alex_ [Alex_@notlogged] has joined #minecrafthelp
#1341 [13:35] <Alex_> i need help loadoing the game
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#1343 [13:37] <Weatt> yeah
#1344 [13:38] <Ricoz> Lord_Ralex, windows 7 masterrace lol
#1345 [13:39] <timowouters> Thank you all for helping. Super. I'm looking for my Windows7 CD. Have a nice time.
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#1347 [13:40] <Afootpluto> <Weatt> http://pastebin.com/LZvRyvAy
#1348 [13:40] <timowouters> hoi bent u nederlands
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#1350 [13:40] <Weatt> -_-
#1351 [13:40] <Weatt> there's a reason that was in a PM
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#1353 [13:41] <Afootpluto> ??> Weatt av/abg/uninstall
#1354 [13:41] <Afootpluto> ??> Weatt av/avg/uninstall
#1355 [13:41] <Afootpluto> ??> Weatt av/avg
#1356 [13:41] <VoxelHead> Weatt: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To turn it off, follow these directions: http://www.avg.com/ww-en/faq.num-4498#tba5
#1357 [13:41] <VoxelHead> Weatt: Alternatively, use a different AV program, such as avast! Antivirus; see ?? av/avast for more information.
#1358 [13:41] <Weatt> I thought I already unintalled AVG?
#1359 [13:41] <Weatt> uninstalled *
#1360 [13:42] <Lord_Ralex> You have McAfee services installed as well, although not the main app
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#1362 [13:42] <Lord_Ralex> But, I still wanted to know if other machines on your network had issues going to the site I said
#1363 [13:43] <Weatt> My pc is the only thing on the network
#1364 [13:43] <Afootpluto> ??> Weatt scold/pm
#1365 [13:43] <VoxelHead> Weatt: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#1366 [13:43] * JeCyntjuuh [JeCyntjuuh@notlogged] has joined #minecrafthelp
#1367 [13:43] <Weatt> Well my full name is private :/
#1368 [13:45] <JeCyntjuuh> I cant go on mc :(
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#1375 [13:48] <Weatt> so what should I do
#1376 [13:48] <Weatt> ?
#1377 [13:48] <raheem42> after it says i follow trhis link
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#1379 [13:48] <raheem42> this link i get confused
#1380 [13:48] <raheem42> hello
#1381 [13:49] <raheem42> ?????????
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#1385 [13:49] <raheem42> my minecraft keeps crashing
#1386 [13:50] <raheem42> what should i do???
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#1395 [13:56] <Lynx> hi
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#1402 [14:01] <Afootpluto> ??> Weatt av/malwarebytes
#1403 [14:01] <VoxelHead> Weatt: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1404 [14:01] <VoxelHead> Weatt: Download it here: http://www.malwarebytes.org/
#1405 [14:02] <Weatt> I've already installed it
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#1407 [14:03] <Weatt> Also seeing how I need an antivirus now, what would you recommend?
#1408 [14:03] <Weatt> seeing how minecraft doesnt like AVG
#1409 [14:03] <Afootpluto> ??> Weatt av/avast
#1410 [14:03] <VoxelHead> Weatt: Avast! Anti-virus: http://www.avast.com/free-antivirus-download
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#1412 [14:04] <DoctorTee> Hi, I've got a problem with Minecraft 1.7.10
#1413 [14:04] <DoctorTee> http://pastebin.com/RpLBuR0J
#1414 [14:05] <DoctorTee> It's not an issue from mods, but from authlib
#1415 [14:05] <Afootpluto> ??> DoctorTee mods
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#1417 [14:05] <VoxelHead> DoctorTee: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1418 [14:05] <VoxelHead> DoctorTee: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1419 [14:06] <DoctorTee> I just sayed it wasn't a mod issue
#1420 [14:06] * Ritsuka is now known as Kaname
#1421 [14:06] <Weatt> So what should I do to fix my mc Afootpluto ?
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#1423 [14:06] <Afootpluto> DoctorTee, are you using the vanilla launcher?
#1424 [14:06] <DoctorTee> I tryed to use it : Same issue
#1425 [14:06] <DoctorTee> Using the FTB launcher to launch vanilla MC : same issue
#1426 [14:07] <Afootpluto> DoctorTee, use the vanilla launcher
#1427 [14:07] <stuff> my modpack is not running. it was running all day yesterday and then this morning it keeps crashing.
#1428 [14:07] <Afootpluto> ??> stuff mods
#1429 [14:07] <DoctorTee> how to ?
#1430 [14:07] <VoxelHead> stuff: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1431 [14:07] <VoxelHead> stuff: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1432 [14:07] <Afootpluto> DoctorTee, by downloading it from minecraft.net and running the program
#1433 [14:08] <DoctorTee> ok thanks
#1434 [14:08] <stuff> Unexpected error
#1435 [14:08] <Afootpluto> ??> stuff mods
#1436 [14:08] <VoxelHead> stuff: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1437 [14:08] <VoxelHead> stuff: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1438 [14:08] <VoxelHead> stuff: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#1440 [14:10] <stuff> ok. i just want to be sure its not somthing you may know how to fix. it says its a java.lang.runtimeException: Unknown Character.....what ever that is
#1441 [14:10] <stuff> ok thank you
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#1444 [14:12] <Weatt> Afootpluto: ?
#1445 [14:12] <Afootpluto> Weatt, i dont know, what is causing it
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#1449 [14:15] * Kaname is now known as Ritsuka
#1450 [14:15] * Ritsuka is now known as Kaname
#1451 [14:16] <Weatt> So the game just randomly breaks?
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#1454 [14:19] <Erdem> Hello , I am looking for help with my crash in my modded mc . Is it the right channel or do i have to go to another because its modded ?
#1455 [14:23] <Erdem> #ftb
#1456 [14:23] <Erdem> #ftb
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#1477 [14:44] <Booters> If i have lost my email and transation ID, i know my username/pass how can i get my account back?
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#1480 [14:46] <Booters> If i have lost my email and transation ID, i know my username/pass how can i get my account back?
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#1484 [14:47] <Booters> If i have lost my email and transation ID, i know my username/pass how can i get my account back?
#1485 [14:48] <mattym> Booters, Do the username/pass you know not currently work?
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#1487 [14:48] <Booters> Mattym, i have migrated my account.
#1488 [14:48] <Booters> therefore i cannot login.
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#1490 [14:49] <mattym> Booters, Then if you migrated, have you tried logging in with the email/pass combo
#1491 [14:49] <Booters> I do not know my email.
#1492 [14:49] <Booters> Nor do i know my transaction ID.
#1493 [14:50] <mattym> Booters, you would have had to log in to mojang with an email as your username in order to Migrate it, have you tried that one?
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#1495 [14:52] <Booters> Yes, in order to migrate an account you have to log in with username.
#1496 [14:53] <mattym> Booters, Do you remember what payment method you used when you purchased it?
#1497 [14:53] <Booters> No, i dont have my transaction ID.
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#1500 [14:54] <mattym> Booters, You will need to fill out the contact form, give as much info as you can instead of the transaction ID, if you remember the payment method you used or date of purchase that will help, but w/o the trans-id there is no guarantee
#1501 [14:54] <mattym> ??> Booters mojang/email
#1502 [14:54] <VoxelHead> Booters: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1503 [14:54] <VoxelHead> Booters: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1504 [14:54] <Iltinho> Ican't use minecraft game. I got this DX Diag Report: http://paste.ubuntu.com/11710041/
#1505 [14:54] <Booters> Cheers.
#1506 [14:55] <mattym> Iltinho, One moment
#1507 [14:55] * Nate_ [Nate_@notlogged] has joined #minecrafthelp
#1508 [14:57] <mattym> Iltinho, Download and Install the Graphics Drivers Download from this page http://www.geforce.com/drivers/results/82701
#1509 [14:57] <Nate_> Hello, while on Minecraft PE 0.11.1, I tried to connect to a Lan server on my iPhone hosted on my brother's iPad, both are same version, and when I logged in, I was flying, and my screen was glitching a bit. Everything was sky blue and i couldn't move or do anything . I could see my brother and nothing else.
#1510 [14:58] * SuperPuperSteve [SuperPuperSteve@notlogged] has joined #minecrafthelp
#1511 [14:58] <mattym> Nate_, Can you tell me the versions of both your iPhone and his iPad, as well as what version of iOS they are running?
#1512 [14:59] <Nate_> Both are running 0.11.1 Minecraft PE, my brother's iPad is on iOS 8.1.1 and I'm on iOS 8.3. We've played together before with those same versions on Minecraft PE 0.11, but now it won't work.
#1513 [15:00] <mattym> Nate_, The only thing i can think of is that the iPad might be doing too much, make sure he closes all other programs and turns off what he can (not the Wifi) then try again
#1514 [15:01] <Nate_> Alright we will try
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#1517 [15:10] <Andrew_> Helloo
#1518 [15:10] <Andrew_> need help
#1519 [15:10] <Andrew_> anyone?
#1520 [15:10] <mattym> ??> Andrew_ ask
#1521 [15:10] <VoxelHead> Andrew_: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1522 [15:10] <VoxelHead> Andrew_: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1523 [15:11] <Andrew_> Ok wasnt sure people were in chat. Anyway I log into my account for some reason. I changed my user AND my password for minecraft. I can login to majang but not minecraft.
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#1526 [15:11] <mattym> Andrew_, Did you change your username, or did that happen without your knowledge?
#1527 [15:11] <Andrew_> i cant log into*
#1528 [15:12] <Andrew_> No i changed my user
#1529 [15:12] <Andrew_> just so i could login
#1530 [15:12] * luiz1227 [luiz1227@notlogged] has joined #minecrafthelp
#1531 [15:12] <mattym> Andrew_, If you have changed the name, that means you have a migrated account. Which means you should be logging in with an email/password not a username/password
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#1533 [15:14] <Andrew_> I tried my email as well. I even checked to see the account under my email and theres only one. I used that same email under the account i want to get into. Then i tried it didnt work. So then i changed the password. I used the email and the password with that email.
#1534 [15:14] <Weatt> So, is there anyone who can help me with my sign in problem?
#1535 [15:15] <mattym> Andrew_, You may need to contact mojang in that case
#1536 [15:15] <mattym> ??> Andrew_ mojang/email
#1537 [15:15] <VoxelHead> Andrew_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1538 [15:15] <VoxelHead> Andrew_: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1539 [15:16] <mattym> Weatt, Can you recount the issue
#1540 [15:16] <Andrew_> okay thank you :)
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#1542 [15:18] <Andrew_> I actully send mojang an email like 3 weeks ago never got a reply. Is there a number I can call?
#1543 [15:19] <mattym> Andrew_, No number, did you make sure to include the transaction-id, and an explanation of the issue you have
#1544 [15:19] <Andrew_> not the transaction id but the issue
#1545 [15:20] <mattym> Andrew_, You will need to find the Transaction-ID or try to give as much info as you can to proove ownership, but the trans-id is the only propper proof
#1546 [15:21] <Andrew_> Oh okay i understand thankyou
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#1551 [15:23] <Gaeth52h> hi, i'm trying to set up a sponge server, can you help me or say me in wich channel i need to go pls ?
#1552 [15:23] <mattym> Gaeth52h, Not sure what channel would be theirs, that info may be on their site
#1553 [15:23] <Gaeth52h> ok i'll take a look
#1554 [15:24] <Gaeth52h> thx, have a good day
#1555 [15:24] <Gaeth52h> thx, have a good day
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#1557 [15:24] <Gaeth52h> thx, have a good day
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#1560 [15:26] <dane> Can login. Registered e-mail is authenticated but when i try to relog in it ssays its no good.
#1561 [15:26] <mattym> dane, What is the exact message it gives you?
#1562 [15:28] <dane> The log in says its an unknown e-mail address or password. I tried to re-register but it says the e-mail is taken. Originally it said it wasss authenticated.
#1563 [15:29] <mattym> dane, If you log in at account.mojang.com/me with the email and password you normally use, does it show Minecraft under "My Games"
#1564 [15:30] * ranbo550 [ranbo550@notlogged] has joined #minecrafthelp
#1565 [15:30] <dane> No nothing. i cant get passed the login i have reset the password and nothin works.
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#1567 [15:31] <mattym> dane, When you reset the password, did you get the email they sent?
#1568 [15:32] <dane> yes i did. i reset it and it doesnt work again.
#1569 [15:32] <mattym> dane, And you got the email on the same account you are using to log in?
#1570 [15:33] <dane> yes, the same account
#1571 [15:33] <mattym> ??> dane mojang/email
#1572 [15:33] <VoxelHead> dane: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1573 [15:33] <VoxelHead> dane: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1574 [15:33] <mattym> dane, You may need to fill out that ^ form
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#1576 [15:33] <mattym> dane, Sounds like something got messed up with you account
#1577 [15:34] <dane> Thank you I'll try it. Its getting frustrating
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#1580 [15:44] <Weatt> Turns out my issue wasnt anything to do with my antiviruses, it was just my java
#1581 [15:44] <Weatt> so....
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#1583 [15:45] <mattym> Weatt, I still wouldnt use AVG, stick with avast
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#1585 [15:45] <mattym> Weatt, Did you add Java to the firewall exceptions?
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#1595 [15:54] <levani> How to download graphiccs drivers
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#1598 [15:54] <mattym> ??> levani win/dxdiag
#1599 [15:54] <VoxelHead> levani: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1600 [15:55] <mattym> levani, Follow the instrucions from VoxelHead and get me the link to your dxdiag
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#1603 [15:56] <levani> I tried but could not have been
#1604 [15:56] <mattym> levani, I need the link to the dxdiag, to find your drivers
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#1608 [15:58] <Brandoon> Okay so awhile ago i made a minecraft account with an old email in which i have no longer access to, and i have an idea of what the password might be and i do know the udername
#1609 [15:58] <Brandoon> i want to change my email thats associated with the minecraft account
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#1612 [15:59] <mattym> Brandoon, Even if you dont have access to the old email, can you still log in with it at account.mojang.com
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#1614 [15:59] <kugel> I had an account, but now I can't find it under any of my emails. Any ideas how I might access it?
#1615 [16:00] <Brandoon> ok i tried and i guess i dont know the password
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#1617 [16:00] <mattym> Brandoon, If you get it wrong too many times, it locks you out for several hours, I would wait and try again.
#1618 [16:01] <mattym> kugel, Go here: https://minecraft.net/retrievename -- Put in all the email addresses you use. The right one will send you back an email containing your ingame username. That'll be the email address you use to log into minecraft with.
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#1620 [16:01] <kugel> Right, I did that but the account is not under either of my two emails and those are the only two I have
#1621 [16:01] <Brandoon> theres no way i could speak to saya minecraft assisstant and see if they can change the email witht the account? they can see that i havent been playing on it since i lost it
#1622 [16:02] <kugel> I haven't accessed this account in some time
#1623 [16:02] <mattym> Brandoon, There is no direct contact for mojang.
#1624 [16:02] <mattym> ??> Brandoon mojang/email
#1625 [16:02] <VoxelHead> Brandoon: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1626 [16:02] <VoxelHead> Brandoon: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1627 [16:02] <mattym> ??> Brandoon ou will need to find your transaction-id to fill in that form tho
#1628 [16:02] <mattym> Brandoon you will need to find your transaction-id to fill in that form tho
#1629 [16:03] <mattym> kugel, Do you remember what type of payment method you used
#1630 [16:03] <kugel> Credit card most likely, maybe Paypal
#1631 [16:04] <mattym> kugel, You will need to locat the transaction-id, if you did use credit card, it will be in the email they sent when the purchase was confirmed, if it was Paypal, the ID will be in your paypal history
#1632 [16:04] <mattym> kugel, Once you find it, fill out the form in the link im gonna send
#1633 [16:04] <mattym> ??> kugel mojang/email
#1634 [16:04] <VoxelHead> kugel: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1635 [16:04] <VoxelHead> kugel: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1636 [16:05] <kugel> I bought the account years ago, so theres a very little chance I'll be able to find it
#1637 [16:06] <mattym> kugel, You can either search for "mojang" in you email inboxes, or in your Paypal account history
#1638 [16:06] <kugel> Ok, I will try that thanks
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#1648 [16:17] <levani> Through the Internet, you can come into my laptop Because I could not
#1649 [16:17] <mattym> ??> levani tools/teamviewer
#1650 [16:17] <VoxelHead> levani: Teamviewer is a remote access software, which enables other people to, with your permission, access your computer remotely and attempt to perform troubleshooting and diagnostics.
#1651 [16:17] <VoxelHead> levani: Teamviewer's website is here: http://www.teamviewer.com/en/index.aspx
#1652 [16:18] * bildramer [bildramer@notlogged] has quit. (Ping timeout: 186 seconds)
#1653 [16:18] <mattym> levani, One sec let me get the rest of the instructions
#1654 [16:18] <mattym> ??> levani tools/teamviewer/quick-support
#1655 [16:18] <VoxelHead> levani: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: download.teamviewer.com/download/TeamViewerQS_en.exe
#1656 [16:18] <VoxelHead> levani: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#1657 [16:19] <mattym> levani, Follow the instructions right above ^
#1658 [16:20] * Kaname is now known as Ritsuka
#1659 [16:26] * Synchunk [Synchunk@notlogged] has joined #minecrafthelp
#1660 [16:27] * Legent2 [Legent2@notlogged] has joined #minecrafthelp
#1661 [16:27] <Legent2> Hello
#1662 [16:27] <mattym> Hello Legent2
#1663 [16:28] <Legent2> My account was stolen it happen bevor a few months
#1664 [16:28] <Legent2> the problem is the email that the account have is closed
#1665 [16:28] <mattym> ??> Legent2 account/hacked
#1666 [16:28] * Besoindaidefrancais [Besoindaidefrancais@notlogged] has joined #minecrafthelp
#1667 [16:28] <VoxelHead> Legent2: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#1668 [16:28] <VoxelHead> Legent2: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1669 [16:28] <Besoindaidefrancais> Bonjour
#1670 [16:28] <Legent2> and i dont know my security questions
#1671 [16:28] <Besoindaidefrancais> J'ai besoin d'aide
#1672 [16:28] <mattym> ??> Besoindaidefrancais lang/fr
#1673 [16:28] <VoxelHead> Besoindaidefrancais: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#1674 [16:29] <Besoindaidefrancais> Sorry
#1675 [16:29] <Legent2> i really need help...
#1676 [16:29] <mattym> Legent2, Follow the instructions from VoxelHead, include as much info as you can in the form
#1677 [16:29] <Besoindaidefrancais> A friend have bug with his minecraft account
#1678 [16:29] * bildramer [bildramer@notlogged] has joined #minecrafthelp
#1679 [16:29] <Legent2> there is nothing that can help me
#1680 [16:29] <mattym> Besoindaidefrancais, Please try to explain
#1681 [16:30] <Legent2> i looked a long time for a solution
#1682 [16:30] <Legent2> but i dont find nothing
#1683 [16:30] <Legent2> so can you help me?
#1684 [16:30] <Besoindaidefrancais> He try to connect with his prenium account on minecraft but when he connect minecraft says he are in "Demo"
#1685 [16:30] <mattym> Legent2, Fill out the form VoxelHead sent, if you cant find the the transaction-id, inclue what info you can about your puchase info
#1686 [16:30] <Ricoz> Legent2, read what VoxelHead said
#1687 [16:30] * Mulvey857 [Mulvey857@notlogged] has joined #minecrafthelp
#1688 [16:31] <mattym> ??> Besoindaidefrancais launcher/relog
#1689 [16:31] <VoxelHead> Besoindaidefrancais: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1690 [16:31] <levani> How
#1691 [16:31] <Besoindaidefrancais> U need log of his launcher ?
#1692 [16:31] <Mulvey857> Hi every time i join my world in vanilla minecraft it crashed im not using any mods or resorce packs and i need to know how to fix it
#1693 [16:32] <mattym> ??> levani tools/teamviewer/quick-support
#1694 [16:32] <VoxelHead> levani: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: download.teamviewer.com/download/TeamViewerQS_en.exe
#1695 [16:32] <VoxelHead> levani: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#1696 [16:32] <mattym> ??> Mulvey857 launcher/crash-log
#1697 [16:32] <VoxelHead> Mulvey857: We need to see your crash log, which appears after a crash.
#1698 [16:32] <VoxelHead> Mulvey857: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1699 [16:32] * Sarah_ [Sarah_@notlogged] has joined #minecrafthelp
#1700 [16:32] <Mulvey857> ok
#1701 [16:33] <mattym> levani, Follow those instructions and use my name where it says, <helpername>
#1702 [16:33] * _Owner_Bing [_Owner_Bing@notlogged] has joined #minecrafthelp
#1703 [16:33] <_Owner_Bing> Hello,
#1704 [16:33] * MustacheMike [MustacheMike@notlogged] has joined #minecrafthelp
#1705 [16:33] <_Owner_Bing> I Need A Staff Member ASAP
#1706 [16:34] <_Owner_Bing> I have been Threatened On Minecraft.
#1707 [16:34] <Mulvey857> ok i pasted it how do i share it with you
#1708 [16:34] <mattym> ??> _Owner_Bing info/volunteer
#1709 [16:34] <VoxelHead> _Owner_Bing: The people in #minecrafthelp offering assistance have no affiliation with Mojang, and are volunteering their time.
#1710 [16:34] <Sarah_> I think my minecraft account with minecraft.net is tranfered to mojand but i dont know what email address i used ._. is there anyway you guys could help
#1711 [16:34] <mattym> Mulvey857, After you hit paste, just give us the URL/Link of the page it took you too
#1712 [16:34] <Mulvey857> ok
#1713 [16:34] <mattym> ??> Sarah_ mojang/email
#1714 [16:34] <VoxelHead> Sarah_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1715 [16:34] <VoxelHead> Sarah_: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1716 [16:34] <_Owner_Bing> So your telling me That You ant Help Me with A Threat?
#1717 [16:35] <Mulvey857> heres the link to my crash report http://paste.ubuntu.com/11710584/
#1718 [16:35] <mattym> _Owner_Bing, What happened?
#1719 [16:35] <mattym> Mulvey857, Ok one moment
#1720 [16:35] <_Owner_Bing> I got Threatened By A MC Person Claiming that She Will Fuck My Mom.
#1721 [16:35] * AuBot kicked _Owner_Bing from #minecrafthelp (Reason: Owner_Bing :Please keep it civil.)
#1722 [16:35] * Besoindaidefrancais [Besoindaidefrancais@notlogged] has quit. (Ping timeout: 204 seconds)
#1723 [16:35] <mattym> Mulvey857, When you start the game does it get to the Title Screen?
#1724 [16:36] * _Owner_Bing [_Owner_Bing@notlogged] has joined #minecrafthelp
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#1726 [16:36] <Mulvey857> yes
#1727 [16:36] <_Owner_Bing> Hey
#1728 [16:36] <_Owner_Bing> I got kicked
#1729 [16:36] <mattym> _Owner_Bing, Dont curse, even in the explanation
#1730 [16:36] <_Owner_Bing> anyway She Claimed that she will "F__K my Mom.
#1731 [16:36] <mattym> _Owner_Bing, If that happened on a private server, there is nothing anyone can do
#1732 [16:36] <mattym> _Owner_Bing, Contact the server owner about that
#1733 [16:36] <_Owner_Bing> It was A Public server.
#1734 [16:37] <_Owner_Bing> I got the evedience.
#1735 [16:37] <Lord_Ralex> Then contact that server's owners.
#1736 [16:37] <Lord_Ralex> Mojang is not going to care.
#1737 [16:37] <_Owner_Bing> Isnt it illegal to threat Ppl?
#1738 [16:37] <mattym> Mulvey857, Go to Options, then Video Options, and find the VBO setting, and change it to Off
#1739 [16:37] <Mulvey857> ok
#1740 [16:38] <Extreme> _Owner_Bing: Mojang cannot do anything about it, no.
#1741 [16:38] <mattym> _Owner_Bing, In a server that is run by someone, its up to them to make the rules
#1742 [16:38] <mattym> _Owner_Bing, In a server that is run by someone, its up to them to make the rules
#1743 [16:38] * levani [levani@notlogged] has left #minecrafthelp
#1744 [16:38] * dcsd [dcsd@notlogged] has joined #minecrafthelp
#1745 [16:38] <dcsd> Cool I just got a free Minecraft gift code at http://freeminecraftgiftcode.net
#1746 [16:38] * VoxelHead kicked dcsd from #minecrafthelp (Reason: csd :Banned: Trying to steal and/or scam)
#1747 [16:38] <Mulvey857> ok its off i normaly play with it off i dont know how it was turned on
#1748 [16:39] <mattym> Mulvey857, Sometimes it defaults to On, just make sure its off
#1749 [16:39] <Mulvey857> ok
#1750 [16:39] <Mulvey857> thanks for the help
#1751 [16:39] <mattym> Mulvey857, NP
#1752 [16:39] <Mulvey857> bye
#1753 [16:39] * Mulvey857 [Mulvey857@notlogged] has quit. (Quit: Web client closed)
#1754 [16:41] * MustacheMike [MustacheMike@notlogged] has quit. (Quit: Web client closed)
#1755 [16:41] <mattym> Hey, at least the language filter is working again
#1756 [16:42] * barb [barb@notlogged] has joined #minecrafthelp
#1757 [16:43] * bigcheese_ [bigcheese_@notlogged] has joined #minecrafthelp
#1758 [16:43] * bromastdon [bromastdon@notlogged] has joined #minecrafthelp
#1759 [16:43] <bigcheese_> i am trying to log into my game and it goes right to game output.
#1760 [16:44] <mattym> ??> bigcheese_ launcher/game-output
#1761 [16:44] <VoxelHead> bigcheese_: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1762 [16:44] <VoxelHead> bigcheese_: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1763 [16:44] <bromastdon> my minecraft wont come on twitch
#1764 [16:44] <mattym> bromastdon, What does it say when you try?
#1765 [16:45] <bigcheese_> there is nothing in my game output i choose my name and click play and it goes right to game output. there is nothing there
#1766 [16:46] <mattym> bigcheese_, Choose your name?
#1767 [16:46] <bigcheese_> i did
#1768 [16:46] <mattym> bigcheese_, What do you mean by that?
#1769 [16:46] <mattym> bigcheese_, You mean log in?
#1770 [16:47] * rakoone_911 [rakoone_911@notlogged] has quit. (Ping timeout: 204 seconds)
#1771 [16:47] <bigcheese_> when i am on the launcher and i choose my profile (sorry not name) and then hit play, it goes right to game output. and game output is blank
#1772 [16:47] <mattym> bigcheese_, Or do you mean your name in the "Profiles"
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#1776 [16:48] <bromastdon> it just says to merge my account to the twitch and i aready have
#1777 [16:48] <mattym> ??> bromastdon launcher/relog
#1778 [16:48] <VoxelHead> bromastdon: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1779 [16:50] <bigcheese_> my game output has my profile name in ( )
#1780 [16:51] <bigcheese_> I logged out and logged back in and tried to use a different profile but it keeps going to the game output with my original profile name in ( )
#1781 [16:52] * JJ [JJ@notlogged] has joined #minecrafthelp
#1782 [16:52] <mattym> ??> bigcheese_ win/reinst
#1783 [16:52] <VoxelHead> bigcheese_: You may need to reinstall the locally installed files that Minecraft puts into place.
#1784 [16:52] <VoxelHead> bigcheese_: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1785 [16:52] <bigcheese_> i have a mac
#1786 [16:53] <mattym> ??> bigcheese_ mac/reinst
#1787 [16:53] <JJ> no
#1788 [16:53] <VoxelHead> bigcheese_: You may need to reinstall the locally installed files that Minecraft puts into place.
#1789 [16:53] <VoxelHead> bigcheese_: To do so, run the following command in a terminal: curl -L git.io/reinstmc | sh
#1790 [16:53] <JJ> Hi !
#1791 [16:53] <JJ> My minecraft is not accesible
#1792 [16:53] <mattym> JJ, How so?
#1793 [16:53] <JJ> You speak french ?
#1794 [16:53] <JJ> pleas ?
#1795 [16:53] <mattym> JJ, No only english
#1796 [16:54] <JJ> Ok one minute pleas ?
#1797 [16:54] <bigcheese_> how do i open a terminal?
#1798 [16:54] <JJ> Minecraft is not working they had a crash report
#1799 [16:54] <mattym> bigcheese_, I think if you open Finder, then go to the utilities section, its in there
#1800 [16:54] <JJ> Minecraft is not working they had a crash report
#1801 [16:55] <mattym> ??> JJ launcher/crash-log
#1802 [16:55] <VoxelHead> JJ: We need to see your crash log, which appears after a crash.
#1803 [16:55] <VoxelHead> JJ: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1804 [16:55] <JJ> My intel graphic
#1805 [16:55] <mattym> JJ, wait follow the next instructions instead
#1806 [16:55] <mattym> ??> JJ win/dxdiag
#1807 [16:55] <VoxelHead> JJ: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1808 [16:55] <JJ> His told me to go the
#1809 [16:56] <JJ> But I do not understand
#1810 [16:56] <mattym> JJ, When you finish the instructions you should have the URL for the dxdiag log
#1811 [16:56] <mattym> JJ, I need the URL it takes you to
#1812 [16:57] <JJ> You want to carry dixdiag
#1813 [16:57] <JJ> You want to carry dixdiag
#1814 [16:57] <bigcheese_> do you have to have java??
#1815 [16:57] <mattym> bigcheese_, Yes
#1816 [16:58] <bigcheese_> i downloaded the new version thinking that was my problem. still can't get in and i ran the command up above
#1817 [16:58] <mattym> JJ, I need you to paste the dxdiag on paste.ubuntu.com and then hit Paste! and give me the url/address it brings you to
#1818 [16:58] <mattym> bigcheese_, What version of OSX?
#1819 [16:58] <Weatt> mattym: i reinstalled it and it works fine
#1820 [16:58] <JJ> HELP ME ???
#1821 [16:58] <mattym> Weatt, Ok
#1822 [16:58] <bigcheese_> how do i find out the osx
#1823 [16:58] * Edilson [Edilson@notlogged] has joined #minecrafthelp
#1824 [16:58] <JJ> I HAVE WINDOWS 7 64BITS¸
#1825 [16:59] <mattym> JJ, Follow the instructions at http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1826 [16:59] <mattym> bigcheese_, I think if you click the Apple icon on your desktop bar, it will list that info, or you may need to click "about"
#1827 [16:59] <bigcheese_> 10.9.5
#1828 [17:00] <mattym> bigcheese_, One moment
#1829 [17:00] * vegeta777 [vegeta777@notlogged] has joined #minecrafthelp
#1830 [17:01] <bigcheese_> im not getting a java error message. It won't say anything just goes to game output
#1831 [17:01] <mattym> JJ, Did you paste the dxdiag on paste.ubuntu.com?
#1832 [17:02] <mattym> bigcheese_, Check that article anyway
#1833 [17:02] <bigcheese_> thanks!!
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#1838 [17:02] <mattym> JJ, After you hit Paste! give the web page address it takes you to, should look like (paste.ubuntu.com/numbers)
#1839 [17:02] * bigcheese_ [bigcheese_@notlogged] has quit. (Client Quit)
#1840 [17:03] * Delaxarnyazer [Delaxarnyazer@notlogged] has quit. (Ping timeout: 378 seconds)
#1841 [17:03] <JJ> <mattym> JJ, Did you paste the dxdiag on paste.ubuntu.com? YES !
#1842 [17:03] <JJ> nex step!
#1843 [17:03] <mattym> JJ, I need the link of the page it took you to after you posted
#1844 [17:03] <ama312> I dont remember email for my migrated acc, can I know what email it is to log in
#1845 [17:04] <mattym> ama312, Go here: https://minecraft.net/retrievename -- Put in all the email addresses you use. The right one will send you back an email containing your ingame username. That'll be the email address you use to log into minecraft with.
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#1848 [17:05] <ama312> I have tried that and I could not remember my email, if i know parts of the email i would remember
#1849 [17:06] <mattym> ama312, We dont have access to that kind of info
#1850 [17:06] <mattym> ??> ama312 mojang/email
#1851 [17:06] <VoxelHead> ama312: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1852 [17:06] <VoxelHead> ama312: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1853 [17:06] <ama312> ok i will do that
#1854 [17:06] <mattym> ama312, IF you can fill out the info in that form ^ mojang should be able to help
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#1862 [17:11] <JesusPrice31> Just downloaded Minecraft.Get this message when attempting to run: "Unable to update the Minecraft game launcher"
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#1864 [17:12] <JesusPrice31> tried uninstalling and reinstalling Java... nothing
#1865 [17:12] <mattym> JesusPrice31, What antivirus program do you use?
#1866 [17:12] <JesusPrice31> Bitdefender
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#1868 [17:13] <mattym> JesusPrice31, You may need to uninstall bitdefender, lots of antivirus programs cause issues with Minecrafts self update and loging
#1869 [17:13] <mattym> ??> JesusPrice31 av/avast
#1870 [17:13] <VoxelHead> JesusPrice31: Avast! Anti-virus: http://www.avast.com/free-antivirus-download
#1871 [17:15] <JesusPrice31> will try
#1872 [17:15] <JesusPrice31> deactivated Bitdefender... seems to work!
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#1878 [17:23] <JesusPrice31> thanks for the help!
#1879 [17:25] <gas2298> I just build a pigmen farm in the nether and copied some platforms with mcedit ,I'm in hard but mobs are not spawning. Please help
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#1886 [17:32] <gas2298> [00:25] <gas2298> I just build a pigmen farm in the nether and copied some platforms with mcedit ,I'm in hard but mobs are not spawning. Please help
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#1888 [17:36] <claudia> hello, we purchased the game a week ago and still not able to play it...we updated everything and when test performed nothing abnormal is found
#1889 [17:36] <claudia> hello, we purchased the game a week ago and still not able to play it...we updated everything and when test performed nothing abnormal is found
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#1896 [17:39] <gilcraft> eee
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#1904 [17:50] <Ryifri> I need help with logging on. I have purchased minecraft, and have reset the password and it will not let me play the game
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#1906 [17:52] <Ryifri> somebody there
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#1908 [17:56] <LapisCartoonist> hello, im having a lot of trouble joining servers.
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#1910 [17:57] <LapisCartoonist> i keep getting an error if i try to join one. I keep getting the (java.net.connectexception connection timed out no further information) error
#1911 [17:57] <maxbcat> help error -805306369
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#1913 [17:58] <mattym> ??> maxbcat launcher/crash-log
#1914 [17:58] <VoxelHead> maxbcat: We need to see your crash log, which appears after a crash.
#1915 [17:58] <VoxelHead> maxbcat: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1916 [17:58] <mattym> LapisCartoonist, What antivirus program are you using?
#1917 [17:58] <mattym> Ryifri, What does it say when you try it?
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#1920 [18:02] <Ryifri> it is telling me to play the demo and won't allow us to play the regular game, even thow it shows that we own it.
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#1923 [18:03] <mattym> ??> Ryifri launcher/relog
#1924 [18:03] <VoxelHead> Ryifri: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
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#1926 [18:04] <mattym> Ryifri, let me know if that ^ worked
#1927 [18:05] <Ryifri> I have already tried that and still doesn't recognize me when I enter in the user id and password
#1928 [18:05] <mattym> Ryifri, You purchase it recently?
#1929 [18:05] <Ryifri> purchased in january
#1930 [18:05] <mattym> Ryifri, Then you should be logging in with the Email and Password, same as you would on the Mojang site.
#1931 [18:06] <Ryifri> correct that what i do and it shows only the play demo
#1932 [18:06] <Ryifri> we have successfully change our password
#1933 [18:06] <mattym> Ryifri, if you log in with the same email and pass, at account.mojang.com/me does it list Minecraft under "My Games"
#1934 [18:07] <Ryifri> yes
#1935 [18:07] <mattym> Ok try this
#1936 [18:07] <mattym> ??> win/reinst
#1937 [18:07] <mattym> ??> Ryifri win/reinst
#1938 [18:07] <VoxelHead> Ryifri: You may need to reinstall the locally installed files that Minecraft puts into place.
#1939 [18:07] <VoxelHead> Ryifri: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#1948 [18:24] <JiiiJ> hi, i play my minecraft 1.8 and minecraft stops working and this appears in my game output: [20:14:49] [Client thread/INFO]: Setting user: _UniverseSkare_ [20:14:49] [Client thread/INFO]: (Session ID is token:6260a90c999447279e160c4c023e12ec:e82b0ffec919421c8329795623a8876f) [20:14:53] [Client thread/INFO]: LWJGL Version: 2.9.4 [20:14:54] [Client thread/INFO]: Reloading ResourceManager: Default [20:14:55] [Sound Library Loader/INFO]: Starting up SoundS
#1949 [18:24] <mattym> ??> JiiiJ paste
#1950 [18:24] <VoxelHead> JiiiJ: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#1951 [18:24] <mattym> JiiiJ, Please use the paste service to submit the full log
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#2069 [18:31] <mattym> JiiiJ, Have you tried a full ininstall of minecraft, from the control panel
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#2075 [18:32] <JiiiJ> yes
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#2078 [18:32] <mattym> JiiiJ, Beyond that im not sure what is causing that specific issue
#2079 [18:32] <JiiiJ> :(
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#2082 [18:34] <mattym> JiiiJ, When you are using sound, what does your sound come through?
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#2085 [18:40] <mattym> What was with the mass D/C, server go down?
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#2087 [18:41] <GreyVulpine> netsplit
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#2089 [18:42] <mattym> rgr
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#2103 [19:00] <Nickprice> I am trying to buy the game for my grandson I keep goinng in a endless loop telling me to log in to Majong although I am logged in I have bought it for my other grandson on his computer and had no problems
#2104 [19:01] <Nickprice> I had my son try and he had the same issues
#2105 [19:02] <Nickprice> nickprice0518@gmail.com is the email account
#2106 [19:02] <mattym> Nickprice, Are you trying to buy the game on the same account as the other one?
#2107 [19:02] <Nickprice> on a new account
#2108 [19:02] <Nickprice> on a new computer
#2109 [19:02] <mattym> Nickprice, What web browser are you using?
#2110 [19:02] <Nickprice> explorer
#2111 [19:03] <mattym> Nickprice, Try with a different browser
#2112 [19:03] <Nickprice> ok thanks
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#2115 [19:12] * Gamakatsu [Gamakatsu@notlogged] has joined #minecrafthelp
#2116 [19:12] <Gamakatsu> I need help
#2117 [19:13] <mattym> Gamakatsu, Please explain your issue
#2118 [19:13] * abuq67wws [abuq67wws@notlogged] has quit. (Client Quit)
#2119 [19:13] <Gamakatsu> I had a puter melt-down earlier, now I only have demo mode
#2120 [19:13] <mattym> Gamakatsu, Are you sure the login is correct?
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#2122 [19:14] <mattym> Gamakatsu, If you use the same login info at account.mojang.com do you get access?
#2123 [19:14] <Gamakatsu> I didn't change anything
#2124 [19:15] * aaron-021 [aaron-021@notlogged] has quit. (Ping timeout: 204 seconds)
#2125 [19:15] <Gamakatsu> I clicked on the damn icon and it gave me a whole new sign in bullshit
#2126 [19:15] <Gamakatsu> never had to do that before
#2127 [19:16] <Gamakatsu> where it now says "demo mode"
#2128 [19:16] <Gamakatsu> it use to say "Play"
#2129 [19:16] <mattym> Gamakatsu, Did you check if the login at account.mojang.com/me worked?
#2130 [19:16] <Gamakatsu> and I would click the button, and things just worked
#2131 [19:17] <Gamakatsu> yeah I did and it is absolutely useless, or I have no idea what to look for on there
#2132 [19:17] <Gamakatsu> I had to resett my pwd
#2133 [19:17] <mattym> ??> Gamakatsu win/reinst
#2134 [19:17] <VoxelHead> Gamakatsu: You may need to reinstall the locally installed files that Minecraft puts into place.
#2135 [19:17] <VoxelHead> Gamakatsu: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2136 [19:18] <mattym> Gamakatsu, after you do that
#2137 [19:19] <mattym> ??> Gamakatsu launcher/relog
#2138 [19:19] <VoxelHead> Gamakatsu: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#2139 [19:22] * ColeT [ColeT@notlogged] has joined #minecrafthelp
#2140 [19:24] <ColeT> I am having trouble with my account. I cannot seem to find the email address that is associated with my minecraft account. I do not remember migrating it to an email address. But when i go to login it say that I have used the wrong email.
#2141 [19:24] <mattym> ColeT, What is the username?
#2142 [19:25] * Emily10000 [Emily10000@notlogged] has joined #minecrafthelp
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#2144 [19:27] <ColeT> maverick5498122
#2145 [19:27] <mattym> ColeT, Well the account shows as Migrated, so if you did not do it yourself then you may have been hacked
#2146 [19:27] <mattym> ??> ColeT account/hacked
#2147 [19:27] <VoxelHead> ColeT: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#2148 [19:27] <VoxelHead> ColeT: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#2149 [19:28] <ColeT> ok thank you
#2150 [19:29] <Gamakatsu> it didnt do anything Voxel
#2151 [19:30] * jvsagamerx [jvsagamerx@notlogged] has joined #minecrafthelp
#2152 [19:31] <mattym> Gamakatsu, What is the username?
#2153 [19:31] <Gamakatsu> Gamakatsu
#2154 [19:31] <Gamakatsu> I've been playing on Arcane for months
#2155 [19:32] * ColeT [ColeT@notlogged] has joined #minecrafthelp
#2156 [19:33] <mattym> Gamakatsu, When you reset the password, you got the email correct?
#2157 [19:33] <Gamakatsu> yeah
#2158 [19:33] <mattym> Gamakatsu, And when you log in, you are using that email addess and your new password right?
#2159 [19:34] <Gamakatsu> no
#2160 [19:34] <Gamakatsu> I've never had to log in
#2161 [19:34] <Gamakatsu> I click on the icon
#2162 [19:34] <Gamakatsu> the launcher comes up
#2163 [19:34] <mattym> Gamakatsu, you need to log in at lkeast once
#2164 [19:35] <Gamakatsu> and allows me to select which character I want to play, and where it says "demo mode" it use to just say "play"
#2165 [19:35] <mattym> When you had the computer trouble, it probably logged you out. Log in using the email and password
#2166 [19:36] <Gamakatsu> I've been playing for months dude, and the only time I have needed to "sign-in" was when I registered
#2167 [19:36] <Gamakatsu> not calling you a liar or anything, just saying how it is on my end
#2168 [19:37] <jvsagamerx> My minecraft not open because at the time it crashes , I tried to resolve this error more consigui not , the error is Bad video card drivers !
#2169 [19:37] <mattym> Gamakatsu, Thats cause the launcher normally saves the login info for you, but your computer trouble may have causes it to loose that info
#2170 [19:38] <mattym> Gamakatsu, Log out, then make sure you log in with the email address you got the password reset sent to, and the password you set
#2171 [19:38] <mattym> ??> jvsagamerx win/dxdiag
#2172 [19:38] <VoxelHead> jvsagamerx: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#2174 [19:38] <ColeT> I do not know the email that is associated with my account. I do not even remember migrating it to a new account. I have gone through the mojang website and tried to add my old minecraft account to a new mojang account and it says it was already migrated. Password resets have also been unsucessful
#2175 [19:38] * guilugu [guilugu@notlogged] has joined #minecrafthelp
#2176 [19:39] <mattym> ColeT, Follow the instructions i sent earlier, as if you did not migrate it yourself (and it is) you were likely hacked
#2177 [19:39] <mattym> ??> ColeT account/hacked
#2178 [19:39] <VoxelHead> ColeT: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#2179 [19:39] <VoxelHead> ColeT: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#2180 [19:40] <Gamakatsu> still says I'm in Demo
#2181 [19:41] <ColeT> well when i try and go through the instructions you sent it suggests stuff that I cannot do. It tells me to reset my password but I do not receive an email in any of my accounts
#2182 [19:41] <Gamakatsu> it won't let me sign in with my player name and password
#2183 [19:41] * TheArmyKing10 [TheArmyKing10@notlogged] has joined #minecrafthelp
#2184 [19:42] <mattym> ColeT, Use the link where it says "contact customer support"
#2185 [19:42] <TheArmyKing10> hello
#2186 [19:42] <mattym> Gamakatsu, Use the email and password, not username
#2187 [19:42] <mattym> Hello TheArmyKing10
#2188 [19:42] <Gamakatsu> when I use my email and pwd it says I have a demo
#2189 [19:43] <TheArmyKing10> [02:36:39 INFO]: [Essentials] Enabling Essentials vTeamCity [02:36:39 INFO]: Bukkit version format changed. Version not checked. [02:36:39 INFO]: git-Spigot-870264a-0a645a2 (MC: 1.8.3) [02:36:39 INFO]: 1.8.3-R0.1-SNAPSHOT [02:36:39 ERROR]: The file /Users/boar/Desktop/Minecraft Server/plugins/Essentials/config.yml is broken, it has been renamed to /Users/boar/Desktop/Minecraft Server/plugins/Essentials/config.yml.broken.143424
#2190 [19:43] <mattym> Gamakatsu, Again go to account.mojang.com/me and tell me if it lists Minecraft under "My Games"
#2191 [19:43] <TheArmyKing10> does any1 know how to fix that?
#2192 [19:43] <TheArmyKing10> [02:36:39 INFO]: [Essentials] Enabling Essentials vTeamCity [02:36:39 INFO]: Bukkit version format changed. Version not checked. [02:36:39 INFO]: git-Spigot-870264a-0a645a2 (MC: 1.8.3) [02:36:39 INFO]: 1.8.3-R0.1-SNAPSHOT [02:36:39 ERROR]: The file /Users/boar/Desktop/Minecraft Server/plugins/Essentials/config.yml is broken, it has been renamed to /Users/boar/Desktop/Minecraft Server/plugins/Essentials/config.yml.broken.143424
#2193 [19:43] <TheArmyKing10> ops sry 2 times
#2194 [19:43] <mattym> ??> TheArmyKing10 mods
#2195 [19:43] <VoxelHead> TheArmyKing10: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#2196 [19:43] <VoxelHead> TheArmyKing10: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#2197 [19:44] <TheArmyKing10> yeah but my english not so good i just wanna know if any1 even knows a tiny bit?
#2198 [19:44] * lucascraft [lucascraft@notlogged] has joined #minecrafthelp
#2199 [19:44] <mattym> TheArmyKing10, Again, we do not do mod support here
#2200 [19:44] <TheArmyKing10> ok
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#2203 [19:45] <Gamakatsu> yes it lists minecraft under My games
#2204 [19:45] <mattym> Gamakatsu, And has your username listed next to it?
#2205 [19:45] <Gamakatsu> no
#2206 [19:46] <Gamakatsu> btw I am strickley vanilla...I die enough as is
#2207 [19:46] <mattym> Gamakatsu, Then that may not be the mojang account you are linked with
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#2209 [19:46] <Gamakatsu> ok
#2210 [19:46] * nathan__ [nathan__@notlogged] has joined #minecrafthelp
#2211 [19:47] <mattym> Gamakatsu, It should be linked with whatever email you used when you purchased it
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#2215 [19:49] <Gamakatsu> that can be kind of tricky
#2216 [19:50] <mattym> ??> Gamakatsu mojang/email
#2217 [19:50] <VoxelHead> Gamakatsu: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2218 [19:50] <VoxelHead> Gamakatsu: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#2219 [19:50] <mattym> Gamakatsu, You may just need to email them ^, decribe the issue, they may need to fix the account for you
#2220 [19:50] <nathan__> hey I am having problems with outdated clenice or outdataed driver and i cant find out how to fix it? the website amd didnt say anything
#2221 [19:51] <mattym> ??> nathan__ win/dxdiag
#2222 [19:51] <VoxelHead> nathan__: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2223 [19:51] <nathan__> i did
#2224 [19:51] <Gamakatsu> yeah I think between my email cloak and the fact I use multiple browswers doesn't help
#2225 [19:51] <mattym> nathan__, Do you have the link to the dxdiag
#2226 [19:51] <nathan__> yes
#2227 [19:51] <mattym> Gamakatsu, If you used a temp/hidden email for the account, that was a bad idea
#2228 [19:52] <mattym> nathan__, can you paste the link
#2229 [19:52] <Gamakatsu> but I will give that a wing....and I am going to check one thing out though and see if I can recover the email addy they sent my registration info to
#2230 [19:52] <Gamakatsu> yeah
#2231 [19:53] <nathan__> http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/
#2232 [19:53] <mattym> nathan__, No, you need to follow the instructions there, and make a paste.ubuntu.com post with the dxdiag info, then give me the link of the page it takes you to after you hit Paste!
#2233 [19:54] <nathan__> i did
#2234 [19:54] <mattym> nathan__, Then give me the link for the dxdiag page
#2235 [19:54] <nathan__> http://paste.ubuntu.com/11711331/
#2236 [19:54] <mattym> nathan__, Ok one moment
#2237 [19:56] <nathan__> ok
#2238 [19:57] <mattym> nathan__, There do not appear to be Windows 7 drivers for your graphics card, but you can try to download and install the Vista ones here http://support.amd.com/en-us/download/desktop/legacy?product=Legacy1&os=Windows%20Vista%20-%2032
#2239 [19:59] <mattym> nathan__, Also, your system does not meet the minimum requirements
#2240 [19:59] <Gamakatsu> disco!
#2241 [19:59] <mattym> ??
#2242 [19:59] <mattym> Gamakatsu, Found the info?
#2243 [19:59] <Gamakatsu> yeah
#2244 [20:00] <Gamakatsu> I never delete my email
#2245 [20:00] <mattym> Gamakatsu, Were you able to log in now?
#2246 [20:00] <Gamakatsu> yup
#2247 [20:00] <mattym> Gamakatsu, Cool, the launcher should remember it, unless you have another computer meltdown
#2248 [20:00] <Gamakatsu> yeah I dug through my old email till I found the first one from Mojang
#2249 [20:02] <mattym> Gamakatsu, Yeah lol, i still have mine saves from like 5-6 years ago, and the info backed up in other places
#2250 [20:02] <nathan__> ok its downloding
#2251 [20:03] <mattym> nathan__, When its done, install it and then try minecraft again
#2252 [20:03] <nathan__> ok its installing
#2253 [20:03] <mattym> nathan__, I dont need a play by play, just let me know if it works
#2254 [20:04] <nathan__> ok sorry
#2255 [20:04] <Gamakatsu> you never know when or what of it could come back and save your bacon later
#2256 [20:05] <mattym> Gamakatsu, Yeah, if you ever fully loose the account (hacked or otherwise) you will need info from that email
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#2260 [20:07] <nathan__> it didnt work
#2261 [20:08] <mattym> nathan__, Yeah i dont think your hardware supports Windows 7
#2262 [20:08] <nathan__> ya its xp
#2263 [20:08] * pedrinho9 [pedrinho9@notlogged] has quit. (Client Quit)
#2264 [20:09] <mattym> nathan__, Your dxdiag shows you have 7 installed
#2265 [20:10] <nathan__> ik but it still has aspecs of xp
#2266 [20:11] <jvsagamerx> My minecraft not open because at the time it crashes , I tried to resolve this error more got it not , the error is Bad video card drivers !
#2267 [20:11] <championset> I am trying to download forge for Minecraft 1.8.7 for my grandchild. I downloaded the latest which was for 1.7 and it did not work. I tried registering for the forum but it is asking me questions I do not know the answers. How do I download forge?
#2268 [20:11] <mattym> nathan__, Regardless your computer shows it has 7 installed, so the drivers wont work on your system
#2269 [20:11] <mattym> ??> championset mods
#2270 [20:11] <VoxelHead> championset: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#2271 [20:11] <VoxelHead> championset: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#2272 [20:11] <nathan__> so now wut
#2273 [20:11] <jvsagamerx> I've tried in all versions of minecraft
#2274 [20:11] <mattym> nathan__, You probably need a newer computer if you want to play Minecraft
#2275 [20:11] <nathan__> nooo
#2276 [20:12] * bruno [bruno@notlogged] has joined #minecrafthelp
#2277 [20:12] <mattym> nathan__, The CPU and graphics cards dont meet the minimum needed for Minecraft
#2278 [20:12] <nathan__> i need a laptop for super luege gaming sorry cant spell it
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#2280 [20:13] <mattym> ??> jvsagamerx win/dxdiag
#2281 [20:13] <VoxelHead> jvsagamerx: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2282 [20:13] <nathan__> i got a desktop
#2283 [20:13] * OneInAMinonMuff [OneInAMinonMuff@notlogged] has joined #minecrafthelp
#2284 [20:13] <nathan__> but i need a laptop working
#2285 [20:13] <mattym> nathan__, Then try Minecraft on the desktop, that laptop wont run the game
#2286 [20:14] <nathan__> ik desktop works just need laptop for super luege
#2287 [20:15] <nathan__> lauge
#2288 [20:15] <mattym> nathan__, And like i said, the laptop you have wont work
#2289 [20:15] <nathan__> something like that
#2290 [20:15] <nathan__> ik
#2291 [20:15] <nathan__> ik
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#2296 [20:17] <Shep> *cough* I have a sound issue *cough*
#2297 [20:17] <mattym> Shep, Describe it please
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#2299 [20:17] <Shep> oh gosh.. Okay
#2300 [20:18] * meldog26 [meldog26@notlogged] has joined #minecrafthelp
#2301 [20:18] <Shep> So when I am walking around doing my minecraft stuff, anything behind me, or to my side makes no sound
#2302 [20:18] * brock [brock@notlogged] has joined #minecrafthelp
#2303 [20:18] <Shep> It kinda seems like it's trying to make it sound suround but it's just weird
#2304 [20:18] <mattym> Shep, Have you checked your audio settings?
#2305 [20:19] <Shep> Yes..
#2306 [20:19] <Shep> It is
#2307 [20:19] <Shep> like it should be ._.
#2308 [20:19] <brock> brock
#2309 [20:19] <Shep> I'm only having this issue with minecraft ;-;
#2310 [20:19] <mattym> Shep, What kind of output are you using for sounds?
#2311 [20:20] <Shep> eh?
#2312 [20:20] <mattym> Shep, Headsets, speakers, monitor, surround system...
#2313 [20:20] * eduardo_ [eduardo_@notlogged] has quit. (Ping timeout: 204 seconds)
#2314 [20:20] <Shep> Headphones..
#2315 [20:20] <mattym> Shep, And is your computer also configured for headphone sound
#2316 [20:21] <Shep> Yes
#2317 [20:21] <Shep> It looks as normal as it can be..
#2318 [20:22] <mattym> Shep, Then im not sure if there is actually anything wrong. Things may just not make sounds as you are expecting
#2319 [20:22] <Shep> No it is
#2320 [20:22] <jvsagamerx> VoxelHead I 've done it and it did not work
#2321 [20:22] * KrzyBrett [KrzyBrett@notlogged] has joined #minecrafthelp
#2322 [20:22] <Shep> I recorded to see if it was an output issue, and it sounded fine
#2323 [20:22] <Afootpluto> jvsagamerx, give us the link to your dxdiag
#2324 [20:22] <Shep> It's just so weird ;-;
#2325 [20:22] <mattym> jvsagamerx, When you finish those instructions, you should have a link to a page containing the dxdiag log, i need that link
#2326 [20:22] <mattym> jvsagamerx, When you finish those instructions, you should have a link to a page containing the dxdiag log, i need that link
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#2328 [20:23] <mattym> Shep, I rarely if ever play with sound, so i cant be sure
#2329 [20:23] <jvsagamerx> ...
#2330 [20:23] <Shep> Oh xD
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#2333 [20:25] <mattym> Shep, You can check here to see if anyone else has the same issue and if there are any workarounds, if it is in fact an issue https://bugs.mojang.com/browse/MC-1315?filter=10613
#2334 [20:26] <mattym> jvsagamerx, The instructions on that page will NOT fix your issue, they are just instructions on how to get us a dxdiag report. You need to give us the link it shows you in the last step of the instructions
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#2339 [20:31] <jvsagamerx> Where can this Dxdiag report?
#2340 [20:31] * FlamingBurito75 [FlamingBurito75@notlogged] has joined #minecrafthelp
#2341 [20:31] <mattym> jvsagamerx, Follow the instructions
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#2345 [20:33] <jvsagamerx> I am Brazilian and the google translation is horrible excuse me for mistakes
#2346 [20:33] <mattym> jvsagamerx, Thats ok, just try to follow the pictures
#2347 [20:34] <JOOPER> Can minecraft 1.4 be updated to newer versions?
#2348 [20:34] <mattym> JOOPER, Yes
#2349 [20:34] <mattym> JOOPER, are you using the new launcher?
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#2352 [20:35] <JOOPER> how do I go about doing this?
#2353 [20:35] <mattym> JOOPER, download the new installer/launcher from minecraft.net/download
#2354 [20:35] * FlamingBurito75 [FlamingBurito75@notlogged] has joined #minecrafthelp
#2355 [20:35] <Jiggy12321> Hello
#2356 [20:35] <mattym> Seup Jiggy12321
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#2358 [20:36] <karina11> hola
#2359 [20:36] <JOOPER> thanks - enjoy
#2360 [20:36] <jvsagamerx> ------------------
#2361 [20:37] <mattym> Hello karina11
#2362 [20:37] * meldog26 [meldog26@notlogged] has quit. (Ping timeout: 204 seconds)
#2363 [20:37] <Jiggy12321> Hi karina11
#2364 [20:38] * FlamingBurito75 [FlamingBurito75@notlogged] has quit. (Client Quit)
#2365 [20:38] <mattym> jvsagamerx, Use the paste.ubuntu.com site to copy the dxdiag info
#2366 [20:39] <jvsagamerx> http://paste.ubuntu.com/11711452/
#2367 [20:39] <jvsagamerx> tá aí
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#2370 [20:39] <mattym> jvsagamerx, We do not support Windows 10
#2371 [20:40] <Jiggy12321> Windows 10 is not a full release yet, therefore we do not support it at this time.
#2372 [20:40] <mattym> jvsagamerx, And your graphics card can only support up to Windows 7
#2373 [20:41] <jvsagamerx> So what should I do?
#2374 [20:41] <mattym> jvsagamerx, Downgrade to windows 7
#2375 [20:41] <Jiggy12321> Or Windows 8 if you like
#2376 [20:41] <mattym> jvsagamerx, No Windows 7
#2377 [20:41] <mattym> Jiggy12321, His graphics are not supported on 8
#2378 [20:42] <Jiggy12321> ahh
#2379 [20:42] <Jiggy12321> Yeah, Windows 7.
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#2390 [20:47] <FlamingBurito75> exuse me
#2391 [20:47] <FlamingBurito75> i am having trouble not being able to log in
#2392 [20:47] <Jiggy12321> FlamingBurito75, could you explain i depth what you are doing when this happens
#2393 [20:48] <FlamingBurito75> I can log into my minecraft cant launcher wont access
#2394 [20:48] * jvsagamerx [jvsagamerx@notlogged] has quit. (Ping timeout: 204 seconds)
#2395 [20:48] <Jiggy12321> What error does it give?
#2396 [20:49] <FlamingBurito75> I can log into my minecraft but whenever i lauch my game it just sits at lauching
#2397 [20:49] <FlamingBurito75> tit doesnt say
#2398 [20:49] <FlamingBurito75> it
#2399 [20:49] <FlamingBurito75> tsorry
#2400 [20:49] <FlamingBurito75> sorry
#2401 [20:50] <FlamingBurito75> im sorry im used to shatting in mc
#2402 [20:50] <FlamingBurito75> chatting
#2403 [20:50] <mattym> Its ok, i do that sometimes to
#2404 [20:50] <FlamingBurito75> do you know what is wrong ?
#2405 [20:50] <mattym> FlamingBurito75, Does it say anything like "cant connect"
#2406 [20:51] <FlamingBurito75> thow can i show you my screen ?
#2407 [20:51] <FlamingBurito75> no it doesnt say anything , it just wont load
#2408 [20:51] <Jiggy12321> How long have you waited?
#2409 [20:51] <Jiggy12321> It sometimes takes a long time
#2410 [20:51] <mattym> FlamingBurito75, Do you know how to take a screenshot in windows?
#2411 [20:52] <FlamingBurito75> and i cant get my minecraft back because i deleted it and tried to reinstall my minecraft
#2412 [20:52] <FlamingBurito75> no but i am a good listener
#2413 [20:52] <mattym> FlamingBurito75, Well it sounds like its getting stuck during the download
#2414 [20:52] <mattym> FlamingBurito75, Do you know what antivirus program you use?
#2415 [20:52] <FlamingBurito75> yes but it doesnt say anything
#2416 [20:52] <FlamingBurito75> no ?
#2417 [20:53] <mattym> FlamingBurito75, What is it
#2418 [20:53] <Jiggy12321> Antivirus such as Norton or Avast
#2419 [20:53] <mattym> ??> FlamingBurito75 tools/hjt
#2420 [20:53] <VoxelHead> FlamingBurito75: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#2421 [20:53] <VoxelHead> FlamingBurito75: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2422 [20:53] <FlamingBurito75> ok wait
#2423 [20:53] <mattym> FlamingBurito75, Follow those ^ instructions, and i can figure out if there is a program blocking it
#2424 [20:54] <FlamingBurito75> im trying to tell you that i can sign into my minecraft , but i cant launch my minecraft
#2425 [20:55] <FlamingBurito75> ok
#2426 [20:55] <mattym> FlamingBurito75, Yes i know, sometimes there are other programs on your computer that may block the launcher from downloading the files
#2427 [20:55] * Mano_XD [Mano_XD@notlogged] has joined #minecrafthelp
#2428 [20:55] * Mano_XD [Mano_XD@notlogged] has quit. (Client Quit)
#2429 [20:55] <FlamingBurito75> ok what do i do ?
#2430 [20:55] <Jiggy12321> ??> FlamingBurito75 tools/htj
#2431 [20:55] <mattym> ??> FlamingBurito75 tools/hjt
#2432 [20:56] <VoxelHead> FlamingBurito75: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#2433 [20:56] <Jiggy12321> oops
#2434 [20:56] <VoxelHead> FlamingBurito75: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2435 [20:56] <FlamingBurito75> tools/hjt ?
#2436 [20:56] <mattym> FlamingBurito75, Follow what VoxelHead said
#2437 [20:56] <Jiggy12321> Follow these instructions that VoxelHead nicely told oyu.
#2438 [20:56] <FlamingBurito75> k
#2439 [20:56] <FlamingBurito75> what texture ?
#2440 [20:57] <mattym> What?
#2441 [20:57] <FlamingBurito75> what poster and texture ?
#2442 [20:57] <mattym> FlamingBurito75, Not sure what thats for, but dont thing it matters
#2443 [20:57] <FlamingBurito75> wait is this a scam ?
#2444 [20:58] <FlamingBurito75> im already afraid of my mc account
#2445 [20:58] <mattym> FlamingBurito75, No Hijack This is a tool for diagnostics
#2446 [20:58] <FlamingBurito75> ok plz dont scam
#2447 [20:59] <Jiggy12321> We aren't.
#2448 [20:59] <FlamingBurito75> it wont let me click open
#2449 [20:59] <Jiggy12321> If you want, I can whip up a VirusTotal exam
#2450 [20:59] <mattym> Jiggy12321, No, dont suggest outside resources
#2451 [20:59] <Jiggy12321> Alright, sorry.
#2452 [20:59] <mattym> FlamingBurito75, Open, on what?
#2453 [20:59] <FlamingBurito75> ?
#2454 [21:00] <FlamingBurito75> the download for the site
#2455 [21:00] * JordanxD [JordanxD@notlogged] has joined #minecrafthelp
#2456 [21:00] <FlamingBurito75> can i contact 1 of you on phone plz ?
#2457 [21:00] <mattym> FlamingBurito75, No phone
#2458 [21:00] <Jiggy12321> No, we can't do one on one.
#2459 [21:00] * Crisis [Crisis@notlogged] has joined #minecrafthelp
#2460 [21:01] <mattym> FlamingBurito75, Go to the site, http://sourceforge.net/projects/hjt/ and click the green download button
#2461 [21:01] <JordanxD> can someone help? my minecraft keeps freezing, but only the screen, the game still runs in the background?
#2462 [21:01] <mattym> JordanxD, Are you using the latest launcher download?
#2463 [21:01] <FlamingBurito75> do you have anyway of comunication oustside of this so i can understand ?
#2464 [21:01] <JordanxD> yes, i think?
#2465 [21:01] * Crisis [Crisis@notlogged] has quit. (Client Quit)
#2466 [21:01] <Jiggy12321> AFK
#2467 [21:02] <mattym> JordanxD, Try to dowload and use a new one from minecraft.net/download
#2468 [21:02] * Belluschi [Belluschi@notlogged] has joined #minecrafthelp
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#2470 [21:02] <JordanxD> you got a link for the latest one? because i did have trouble installing it at first, it wouldnt open
#2471 [21:02] <Jiggy12321> minecraft.net/download
#2472 [21:02] <mattym> FlamingBurito75, No, as i said download the file from that page, start the programs and select "Do a scan and save a log file"
#2473 [21:03] <JordanxD> whats the different between minecraft.msi and .exe?
#2474 [21:03] <FlamingBurito75> oh
#2475 [21:03] * Belluschi [Belluschi@notlogged] has joined #minecrafthelp
#2476 [21:03] <FlamingBurito75> it wont let me save it either
#2477 [21:03] <mattym> JordanxD, The .msi installs it like a regular program, the .exe means you need to click that file whenever you want to start it
#2478 [21:03] * Jaimerban [Jaimerban@notlogged] has joined #minecrafthelp
#2479 [21:04] <mattym> JordanxD, the .msi will put Minecraft in your Programs list
#2480 [21:04] <JordanxD> ahh, thank you :)
#2481 [21:04] <Jiggy12321> The .exe is a standalone launcher.
#2482 [21:04] <mattym> FlamingBurito75, What internet browser do you use?
#2483 [21:04] <FlamingBurito75> explore ?
#2484 [21:04] * Jaimerban [Jaimerban@notlogged] has quit. (Client Quit)
#2485 [21:04] <Belluschi> someone have trouble with paypal method?
#2486 [21:05] <mattym> FlamingBurito75, Try using a different browser to download it
#2487 [21:05] <FlamingBurito75> ok wait
#2488 [21:05] <mattym> Belluschi, What kind of trouble?
#2489 [21:05] <Belluschi> i tried to buy this game with paypal but transiction says "rejected"
#2490 [21:06] <FlamingBurito75> this is so HARD
#2491 [21:06] <FlamingBurito75> im trying to understand but typing isnt helping
#2492 [21:06] <Jiggy12321> Belluschi, is your PAyPal valid?
#2493 [21:07] <mattym> Belluschi, On your paypal account, do you put money into it, or is it connected to a credit card/bank
#2494 [21:07] <Belluschi> yes, and i can buy in other sites
#2495 [21:07] <Belluschi> connected
#2496 [21:07] <Gr4vityK1LLz> Alright mattym. Im in a skype chat with flamingburito75 right now. He is experiencing troubles with the link u have sent earlier in the chat. He clicks download, than open. Whilst it is saying it will be opened it never opends and nothing happeneds after that...
#2497 [21:08] <Jiggy12321> That is a client issue.
#2498 [21:08] <mattym> Gr4vityK1LLz, We do not do skype chat here, the person with the issue needs to talk it through
#2499 [21:08] <Jiggy12321> No one on one help, becuase otherpeople need to verify the info.
#2500 [21:08] <Belluschi> and now i cant try buy again with other payment method, give me one error
#2501 [21:08] <FlamingBurito75> im trying :(''''''''''''''''''
#2502 [21:08] <Gr4vityK1LLz> i know u donrt skype but i am with him as we speak right now
#2503 [21:08] <mattym> Belluschi, You may need to contact the bank/credi card provider, and ask them to allow and international transaction?
#2504 [21:09] <mattym> Gr4vityK1LLz, Have him try to download the file using a browser other than Internet Explorere
#2505 [21:09] <Gr4vityK1LLz> ok 1 sec
#2506 [21:09] <Belluschi> no, because i can buy in other international sites and steam, etc
#2507 [21:09] <Belluschi> its problem only on minecraft site
#2508 [21:09] <mattym> Belluschi, Call them and check regardless, its a common issue
#2509 [21:10] <Jiggy12321> Mojang is based in Sweden, so it is an internation monetary transfer.
#2510 [21:10] <Jiggy12321> *international
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#2513 [21:11] <JordanxD> nope, downloaded that, and it still does it? any other suggestions?
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#2516 [21:12] <FlamingBurito75> how can i just reboot my mc ?
#2517 [21:12] <JordanxD> mattym, any other suggestions?
#2518 [21:12] <Belluschi> hmm.. but btw if its my bank and i fix it, i cant buy anyway.. because i tried with other payment method and the site says "An unexpected error has occurred which prevented us from completing your purchase. "
#2519 [21:12] <Jiggy12321> FlamingBurito75, that isn't the issue.
#2520 [21:13] <mattym> Belluschi, What browser are you using to complete the purchase?
#2521 [21:13] <FlamingBurito75> on any link that says download or open
#2522 [21:13] <FlamingBurito75> it wont let me
#2523 [21:13] <Jiggy12321> Manually open it then
#2524 [21:13] <Belluschi> chrome
#2525 [21:13] <FlamingBurito75> it wont let me :(
#2526 [21:13] <mattym> Belluschi, Yeah then i think its just the transaction being blocked
#2527 [21:14] <Jiggy12321> Chrome sometimes blocks scripts from running
#2528 [21:14] <FlamingBurito75> is it a virus ?
#2529 [21:14] <Jiggy12321> No FlamingBurito75, something you have installed is blocking MC from getting the file sit needs
#2530 [21:14] <FlamingBurito75> i cant download chrome !!!!!
#2531 [21:14] <mattym> FlamingBurito75, If it wont let you open stuff, then your antivirus is probably blocking it, which means its probably also blocking Minecraft
#2532 [21:14] * lucas_1533 [lucas_1533@notlogged] has joined #minecrafthelp
#2533 [21:14] <FlamingBurito75> it wont let me open it :(
#2534 [21:14] <mattym> FlamingBurito75, Get an adult
#2535 [21:14] <JordanxD> mattym, i downloaded that launcher, still get freezes, and other suggestions?
#2536 [21:14] <Gr4vityK1LLz> FlamingBurito has deleted his mc priour to him talking to you. In hopes it will reset his game and would let him quickly enter the game as he did in previous trys. But coming from him he doesn tknpw how to get his mc back plz expeling to me how to just get the game back so he can try to lauch it a gian.
#2537 [21:14] <FlamingBurito75> tok so what ?
#2538 [21:14] <FlamingBurito75> ok ?
#2539 [21:14] <Jiggy12321> ??> FlamingBurito75 mojang/coppa
#2540 [21:15] <FlamingBurito75> what do i do ?
#2541 [21:15] <lucas_1533> sim
#2542 [21:15] <mattym> JordanxD, Is it crashing, or just freezing?
#2543 [21:15] <Jiggy12321> ??> FlamingBurito75 account/coppa
#2544 [21:15] <VoxelHead> FlamingBurito75: Due to Mojang now being a part of Microsoft, an USA company, it is now required to comply with the Children's Online Privacy Protection Act (COPPA), which limits Mojang from providing service to US children under 13.
#2545 [21:15] <VoxelHead> FlamingBurito75: See this page for more details: https://help.mojang.com/customer/portal/articles/1780997
#2546 [21:15] <Belluschi> yeh mattym, what i nedd to do now? create other account and try to buy again?
#2547 [21:15] * Vasher [Vasher@notlogged] has joined #minecrafthelp
#2548 [21:15] <lucas_1533> ok
#2549 [21:15] <mattym> Belluschi, No, just call your bank or card provider and ask them to allow international transactions
#2550 [21:15] <JordanxD> its a bit of both, the screen freezes, but my game is still playable in the background?
#2551 [21:16] <Gr4vityK1LLz> mattym, FlamingBurito has deleted his mc priour to him talking to you. In hopes it will reset his game and would let him quickly enter the game as he did in previous trys. But coming from him he doesn tknpw how to get his mc back plz expeling to me how to just get the game back so he can try to lauch it a agian.
#2552 [21:16] <FlamingBurito75> what do i do on that link ?
#2553 [21:16] <Lord_Ralex> Gr4vityK1LLz, we do not use proxies to get help with. You are being a proxy. He can explain the issue himself.
#2554 [21:16] <Lord_Ralex> Gr4vityK1LLz, you talking is not helping at all, and in fact is hampering
#2555 [21:16] <JordanxD> the screen doesn't unfreeze, but i can hear gamesound in the background, also, when i press esc or E, the mouse comes up, then goes when i press the button again
#2556 [21:16] <Belluschi> but in minecraft site its blocked anyway
#2557 [21:17] <Jiggy12321> Belluschi, try IE or Firefox
#2558 [21:17] <mattym> JordanxD, Is the screen sorta grey/whited out at that time?
#2559 [21:17] <JordanxD> nope, completely normal
#2560 [21:18] <mattym> JordanxD, When you used the new download, did you start the game again from an old shortcut?
#2561 [21:18] <Gr4vityK1LLz> well, he has asked me to try and help him explain the issue to u as he was a little tongue tied. Sorry for trying...
#2562 [21:18] <JordanxD> no, i deleted everything from before first, then installed it, and made it open as soon as its done installing automatically
#2563 [21:18] * john_ [john_@notlogged] has joined #minecrafthelp
#2564 [21:19] * AJ_ [AJ_@notlogged] has joined #minecrafthelp
#2565 [21:19] <mattym> ??> JordanxD win/reinst
#2566 [21:19] <VoxelHead> JordanxD: You may need to reinstall the locally installed files that Minecraft puts into place.
#2567 [21:19] <VoxelHead> JordanxD: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2568 [21:19] <Jiggy12321> Gr4vityK1LLz, you just caused a bigger problem. We operate in a very orderly manner here.
#2569 [21:19] <AJ_> hello
#2570 [21:19] <AJ_> Is anyone here?
#2571 [21:19] <mattym> Yes
#2572 [21:19] <AJ_> or am I alone
#2573 [21:19] <AJ_> oh hello!
#2574 [21:20] <AJ_> Have you used GLSL shader before?
#2575 [21:20] <JordanxD> i done that VoxelHead, and what do you mean mattym?
#2576 [21:20] <mattym> FlamingBurito75, If you cant solve the issue on your own, please get an adult or someone who knows more about the computer to help
#2577 [21:20] <mattym> ??> AJ_ mods
#2578 [21:20] <VoxelHead> AJ_: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#2579 [21:20] <VoxelHead> AJ_: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#2580 [21:20] * john_ [john_@notlogged] has quit. (Client Quit)
#2581 [21:20] <mattym> JordanxD, Hmmm, you tried clearing the .minecraft folder?
#2582 [21:21] <JordanxD> yup
#2583 [21:21] <AJ_> Mattym yes. ;_
#2584 [21:21] <Belluschi> ok ty
#2585 [21:21] * Belluschi [Belluschi@notlogged] has quit. (Quit: Web client closed)
#2586 [21:21] <mattym> JordanxD, And the issue is only visual?
#2587 [21:21] * AJ_ [AJ_@notlogged] has quit. (Client Quit)
#2588 [21:23] <JordanxD> i guess? it freezes, so the screen sticks to whatever i was looking at, but my game still works in the background, because i was on a lan server once, and my friend could see me moving around whilst pressing buttons, also, like i said, pressing e or esc brings up the mouse, then pressing them again gets rid of the mouse
#2589 [21:23] <mattym> ??> JordanxD win/dxdiag
#2590 [21:23] <VoxelHead> JordanxD: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2591 [21:23] <mattym> JordanxD, Follow the instructions from VoxelHead
#2592 [21:26] <Jiggy12321> then
#2593 [21:26] <Jiggy12321> ??> JordanxD paste
#2594 [21:26] <VoxelHead> JordanxD: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#2595 [21:26] <mattym> Jiggy12321, The instuctions in that link have the paste steps :)
#2596 [21:26] * gabriel [gabriel@notlogged] has joined #minecrafthelp
#2597 [21:26] <JordanxD> http://paste.ubuntu.com/11711626/
#2598 [21:27] <mattym> JordanxD, Ok one moment
#2599 [21:27] <JordanxD> Okay
#2600 [21:27] * bryerangel [bryerangel@notlogged] has joined #minecrafthelp
#2601 [21:27] <Jiggy12321> Intel Iris... That should be fine.
#2602 [21:28] <mattym> JordanxD, Download and Install the .exe file from here https://downloadcenter.intel.com/download/24964/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
#2603 [21:29] <bryerangel> I downloaded minecraft for my son for his birthday 2morrow. when i click play it says this: Error: Could not find or load main class net.minecraft.client.main.Main
#2604 [21:29] * LocochinLG [LocochinLG@notlogged] has joined #minecrafthelp
#2605 [21:29] <mattym> bryerangel, One moment
#2606 [21:29] * FlamingBurito75 [FlamingBurito75@notlogged] has quit. (Ping timeout: 204 seconds)
#2607 [21:29] <Jiggy12321> bryerangel, was there a crash report?
#2608 [21:29] <LocochinLG> http://paste.ubuntu.com/11711616/
#2609 [21:29] <bryerangel> i dont know anything about this stuff
#2610 [21:30] <mattym> LocochinLG, Your graphics card does not support Windows 8.1, you will need to downgrade to Windows 7, or use another computer to play Minecraft
#2611 [21:30] <Jiggy12321> When the game crashed, in the Launcher, was there a report?
#2612 [21:30] <mattym> bryerangel, What antivirus program does that computer run?
#2613 [21:31] <bryerangel> ok can i download the same game i purchased on different computers or do i have to buy it again?
#2614 [21:31] <LocochinLG> mattym which graphics card do i need?
#2615 [21:31] <Jiggy12321> You can use it on multiple computers.
#2616 [21:32] <LocochinLG> to play minecraft in windows 8
#2617 [21:32] <mattym> LocochinLG, You have a laptop, so you cant change it
#2618 [21:32] <bryerangel> ok ty
#2619 [21:32] <mattym> bryerangel, You "can" use it on different computers, but only 1 at a time
#2620 [21:32] <Jiggy12321> Not multiple locations at the same time.
#2621 [21:32] <LocochinLG> ok mattym thanks.
#2622 [21:32] <mattym> bryerangel, Like i said, on the computer that is giving you the issue, what antivirus program do you use?
#2623 [21:33] <Jiggy12321> Norton, Avast, BitDefender, etc.
#2624 [21:33] <bryerangel> i dont know, windows defender
#2625 [21:34] <mattym> bryerangel, The problem you are having is most often causes by something blocking access, im gonna have VoxelHead send you some instructions to help diagnose it
#2626 [21:34] <mattym> ??> bryerangel tools/hjt
#2627 [21:34] <VoxelHead> bryerangel: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#2628 [21:34] <VoxelHead> bryerangel: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2629 [21:34] <JordanxD> i had an error
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#2631 [21:34] <mattym> JordanxD, Ok, it wouldnt install?
#2632 [21:35] <mattym> JordanxD, Can you find the complete model number for your laptop for me?
#2633 [21:35] <JordanxD> "the driver being installed is not validated for this computer"
#2634 [21:35] <mattym> JordanxD, Yeah, i that case i need the model number of the laptop
#2635 [21:35] <bryerangel> its ok, i have an older computer he can use i just have to get a new power cord for it. thanks so much!
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#2637 [21:36] <mattym> bryerangel, It may not work on an older model
#2638 [21:36] <JordanxD> HP Pavilion 15-p247sa
#2639 [21:36] <JordanxD> that it?
#2640 [21:36] <JordanxD> or not?
#2641 [21:36] <Jiggy12321> Yes.
#2642 [21:37] <mattym> JordanxD, Yeah one moment
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#2644 [21:38] <mattym> JordanxD, Ok try this download instead http://ftp.hp.com/pub/softpaq/sp68001-68500/sp68116.exe
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#2649 [21:42] <JordanxD> how big is the file? it doesnt say how close it is to finishing
#2650 [21:42] <mattym> JordanxD, 144mb
#2651 [21:42] <JordanxD> thank you
#2652 [21:42] <mattym> Its a graphics driver they are generaly that big
#2653 [21:43] <Jiggy12321> Especially HP...
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#2656 [21:45] <JordanxD> 44mb to go
#2657 [21:45] <Dathrider245> I forgot my password for DathRider245 Is there anyway you can retrive it because the email i used to open the account is not working now. Now it is Uscec71@gmail.com
#2658 [21:45] <mattym> Dathrider245, You will need to contact mojang
#2659 [21:45] <mattym> ??> Dathrider245 mojang/email
#2660 [21:45] <VoxelHead> Dathrider245: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2661 [21:45] <VoxelHead> Dathrider245: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#2662 [21:46] <Dathrider245> Ok thank you.
#2663 [21:46] <Dathrider245> :) Have a good day
#2664 [21:49] <JordanxD> another error..
#2665 [21:49] <mattym> JordanxD, What did it say this time?
#2666 [21:49] <JordanxD> "this computer does not meet the minimum requirements for installing this software"
#2667 [21:50] <mattym> JordanxD, Hmm
#2668 [21:50] <mattym> JordanxD, Sounds like something on the computer is broken
#2669 [21:50] <Jiggy12321> Hardware issue
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#2671 [21:50] <mattym> JordanxD, Thats was the driver directly from HP for your model. It should work no problem
#2672 [21:51] <mattym> JordanxD, You still have the download correct?
#2673 [21:51] <JordanxD> yep
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#2675 [21:51] <mattym> JordanxD, Try right clicking it and selecting "Run as Administrator"
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#2679 [21:54] <Jiggy12321> I have to go for the night, Thanks for the tips, mattym
#2680 [21:55] <JordanxD> it went further, but still said the same thing
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#2682 [21:55] <mattym> JordanxD, Hmm, you still have both downloads?
#2683 [21:55] <JordanxD> yup
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#2685 [21:56] <mattym> JordanxD, Are you opposed in any way to me using teamviewer to try and solve the issue?
#2686 [21:56] <JordanxD> yeah sure
#2687 [21:56] <mattym> ??> JordanxD tools/teamviewer/quick-support
#2688 [21:57] <VoxelHead> JordanxD: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: download.teamviewer.com/download/TeamViewerQS_en.exe
#2689 [21:57] <VoxelHead> JordanxD: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
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#2695 [22:17] <Videog4mer> Hey Guys
#2696 [22:17] <Videog4mer> Anyone know any minecraft 1.8 servers wanting to bungee?
#2697 [22:17] <mattym> Videog4mer, No advertising or server searching in this channel
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#2699 [22:19] <Rikairchy> iirc anything 1.8 and above also violates EULA
#2700 [22:20] <mattym> Rikairchy, How so?
#2701 [22:21] <Rikairchy> well, maybe not the EULA
#2702 [22:21] <mattym> Still not the channel for it regardless
#2703 [22:21] <Rikairchy> well obv.
#2704 [22:21] <Videog4mer> Ugh
#2705 [22:21] <Rikairchy> nothing modded after 1.7.9 if memory serves
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#2707 [22:22] <mattym> Rikairchy, Hmm, ive read through it a bit, didnt see how any of it could be applied to modding
#2708 [22:22] <Kactic> is mc working for anybody?
#2709 [22:23] <mattym> Kactic, Yes
#2710 [22:23] <mattym> Kactic, What seems to be your problem?
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#2712 [22:25] <Extreme> Rikairchy: Nope, you're mixing up profiting off of server features/additions and modding, you basically cannot sell things such as mods, features on specifc server and such for real life money; modding works how it always has
#2713 [22:25] <Rikairchy> even after all the DMCA nonsense?
#2714 [22:26] <Extreme> unrelated issue
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#2716 [22:26] <mattym> Rikairchy, Yeah, as long as the mods dont include enough of the game to run it without an actual account, they are fine
#2717 [22:27] <cj> cj
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#2724 [22:36] <mattym> JordanxD, Same issue still?
#2725 [22:36] <JordanxD> yup
#2726 [22:36] <JordanxD> just froze again
#2727 [22:36] <mattym> JordanxD, Did you try getting rid of McAfee?
#2728 [22:36] <JordanxD> how do i do that?
#2729 [22:37] <mattym> ??> JordanxD av/mcafee/uninstall
#2730 [22:37] <VoxelHead> JordanxD: To completely uninstall McAfee products, use this tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
#2731 [22:37] <JordanxD> do i have to uninstall completely?
#2732 [22:37] <JordanxD> will i be able to get it back if it isnt the issue?
#2733 [22:37] <mattym> JordanxD, Like i said, not sure if its your exact issue, but i know it does cause problems with Minecraft
#2734 [22:38] <mattym> JordanxD, What concerns me more, is that your computer wont accept drivers that were made for it
#2735 [22:38] <JordanxD> yeah, but if i still get freezing issues after i un-install mcafee, will i be able to install it again?
#2736 [22:39] <mattym> JordanxD, Did you purchase it, or did it come with the computer?
#2737 [22:39] <JordanxD> i purchased it
#2738 [22:40] <mattym> JordanxD, If you purchased it, you should be able to reinstall it and log in or whatever they use to authenticate it
#2739 [22:41] <JordanxD> am i able to turn everything off in mcafee central instead? or will i have to uninstall it?
#2740 [22:41] <mattym> JordanxD, You may be better suited to contact HP and ask why your computer wont let you install drivers that were made for it
#2741 [22:42] <mattym> JordanxD, The drivers on your machine are dates about a year older than what HP and Intel list as the new ones for your hardware
#2742 [22:42] <mattym> dated*
#2743 [22:43] <mattym> JordanxD, and an issue like yours usually indicates a graphics driver issue
#2744 [22:44] <JordanxD> ill speak to them via their livechat on monday, thats the closest time i can, ill speak to them about it, what shall i say to them?
#2745 [22:45] <mattym> JordanxD, Tell them that you are having graphical issues with some games, and that your computer wont allow you to install the updates
#2746 [22:46] <JordanxD> alright, thank you, going to bed now, thanks for your help, ill update you monday, speak soon, bye!
#2747 [22:53] * KambotEbert12 [KambotEbert12@notlogged] has joined #minecrafthelp
#2748 [22:53] <KambotEbert12> Hi
#2749 [22:53] <KambotEbert12> I was playing MC, and when I wanted to change my skin, I wanted to do it from my phone
#2750 [22:54] <KambotEbert12> so it asked me security questions
#2751 [22:54] <KambotEbert12> though I only remembered the one that it wouldn't give me
#2752 [22:55] <KambotEbert12> so now when I input the correct answer on ANY device it says "to many failed attemps"
#2753 [22:55] <KambotEbert12> attempts*
#2754 [22:55] <KambotEbert12> What do I do?
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#2761 [23:01] <KambotEbert12> I cant log into the minecraft website
#2762 [23:01] <KambotEbert12> on any device
#2763 [23:01] <mattym> KambotEbert12, The too many failed attempts thing
#2764 [23:01] <KambotEbert12> Yes
#2765 [23:01] <mattym> KambotEbert12, Means you need to wait an hour or two before trying again
#2766 [23:02] <KambotEbert12> okay, thanks
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#2792 [23:39] <clifft> I recently downloaded Minecraft and when I hit play it tells me that my graphic cards need to be updated.
#2793 [23:39] * Spify [Spify@notlogged] has joined #minecrafthelp
#2794 [23:40] <mattym> ??> clifft win/dxdiag
#2795 [23:40] <VoxelHead> clifft: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#2797 [23:40] <Minecraftboy> Minebot
#2798 [23:41] <clifft> I've tried that but I'm not very computer literate. I'll try again and see if I can get through it.
#2799 [23:41] <Spify> Can someone help me with a graphics problem? The screen is flickering around, the hotbar, items, and whole screen flicker. I have a Intel HD Graphics 4600 and I'm not sure if that is the problem.
#2800 [23:42] <mattym> clifft, When you get through those instructions, you should have a link at the end, provide us the link and we can help
#2801 [23:42] <mattym> Spify, Are you using any sort of texture pack?
#2802 [23:43] <Spify> Yes I am
#2803 [23:43] <mattym> ??> Spify win/dxdiag
#2804 [23:43] <VoxelHead> Spify: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2805 [23:43] <mattym> Spify, Also try w/o the texture pack
#2806 [23:43] <Spify> I did
#2807 [23:43] <Spify> It still does it tho
#2808 [23:43] <mattym> Spify, ok follow the directions from VoxelHead
#2809 [23:43] <Spify> Alright
#2810 [23:48] <Spify> You want me to post link in chat?
#2811 [23:48] <mattym> Spify, Yeah
#2812 [23:48] <Spify> http://paste.ubuntu.com/11712103/
#2813 [23:49] <mattym> Ok one moment
#2814 [23:49] <Spify> Alright
#2815 [23:49] <mattym> Spify, seems like everything is up to date
#2816 [23:49] <mattym> Spify, If you go into options and then Video Options, what is the VBO's setting set to?
#2817 [23:49] <Spify> Is it my graphics card?
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#2820 [23:52] <mattym> Spify, Your graphics card is up to date, and should be enough to handle minecraft. But you may have some settings to high
#2821 [23:52] <Spify> How do I check that?
#2822 [23:52] <mattym> Spify, In the game, his escape, then go to options, then to Video Options
#2823 [23:53] <Spify> It is set to OFF
#2824 [23:53] <mattym> Spify, What is your Render Distance set to
#2825 [23:53] <Spify> 2 chunks
#2826 [23:54] <mattym> Spify, Hmm, one second
#2827 [23:54] <Spify> Do I need to download a previous version of my graphics card?
#2828 [23:54] <Spify> I have an Intel HD Graphics 4600
#2829 [23:54] <mattym> Spify, No
#2830 [23:55] <Spify> Ah, ok
#2831 [23:56] <Spify> Can I post a picture of how it looks like?
#2832 [23:56] <mattym> Spify, You may need to update your graphics driver, it seems like there is a slightly newer version
#2833 [23:56] <mattym> Spify, Download and Install the .exe from this page https://downloadcenter.intel.com/download/24964/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
#2834 [23:57] <mattym> Spify, If that one doesnt work, or gives you an error when installing, let me know
#2835 [23:57] <Spify> Alright, thanks
#2836 [23:58] <Spify> There is an error
#2837 [23:58] <mattym> Spify, Can you find me the full model number for your computer
#2838 [23:58] <Spify> "he driving being installed is not validated for this computer"
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#2840 [23:59] <mattym> Spify, Can you find the model number for your HP
#2841 [23:59] <Spify> Would it be product ID?
#2842 [23:59] <mattym> Yeah