#1 [00:11] * iPeer [iPeer@notlogged] has quit. ()
#2 [00:13] * stevecraft [stevecraft@notlogged] has joined #minecrafthelp
#3 [00:13] * stevecraft [stevecraft@notlogged] has quit. (Client Quit)
#4 [00:20] * stellarstead_ [stellarstead_@notlogged] has quit. (Read error: Connection reset by peer)
#5 [00:37] * spiderkid232 [spiderkid232@notlogged] has joined #minecrafthelp
#6 [00:37] * spiderkid232 [spiderkid232@notlogged] has joined #minecrafthelp
#7 [00:37] * spiderkid232 [spiderkid232@notlogged] has left #minecrafthelp
#8 [00:39] * spiderkid232 [spiderkid232@notlogged] has joined #minecrafthelp
#9 [00:40] <spiderkid232> i cant access minecraft, i cant play anything but demo, but i paid for this game earlier
#10 [00:41] <mattym> ??> spiderkid232 accout/bug/demo
#11 [00:41] <mattym> ??> spiderkid232 account/bug/demo
#12 [00:41] <VoxelHead> spiderkid232: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#13 [00:41] <spiderkid232> i went there its been no help
#14 [00:42] <mattym> spiderkid232, When you login at account.mojang.com/me
#15 [00:42] <mattym> spiderkid232, Does it list Minecraft under "My Games"
#16 [00:42] <spiderkid232> yes
#17 [00:42] <mattym> spiderkid232, Does it show your username next to it? under the "Profile Name"
#18 [00:44] <spiderkid232> no
#19 [00:44] <spiderkid232> i dont see a profile name at all
#20 [00:45] <mattym> spiderkid232, That means you didnt complete the account creation, you need to finish activating Minecraft on that account
#21 [00:46] <spiderkid232> i dont even see where to do that
#22 [00:47] <mattym> spiderkid232, Do you see an option to Redeem the account credit you have?
#23 [00:48] <spiderkid232> theres a redeem gift code or prepaid card, but i dont have that
#24 [00:48] <spiderkid232> i paid with my visa
#25 [00:48] <spiderkid232> i have the email with the order
#26 [00:48] <mattym> spiderkid232, In the "My Games" area is there no option to complete, or redeam?
#27 [00:50] <spiderkid232> yes, it asks for my gift code or prepaid card pin
#28 [00:51] <spiderkid232> but i didnt receive either of those in the email
#29 [00:51] <mattym> spiderkid232, that part is further down the page then what im asking about. Under "My Games" do you see Minecraft lists, with a date next to it?
#30 [00:52] <spiderkid232> no
#31 [00:52] <mattym> spiderkid232, Then that means that the purchase either did not complete. Or you are logged into the wrong account
#32 [00:52] <spiderkid232> right under my games, it says import old minecraft account
#33 [00:53] <mattym> spiderkid232, You said you got a confirmation email
#34 [00:53] <spiderkid232> yes, i did
#35 [00:54] <mattym> spiderkid232, In that email does it have a Transaction-ID, (DONT POST IT HERE) just let me know if you got that
#36 [00:54] <spiderkid232> yes
#37 [00:54] * kusanagi_ [kusanagi_@notlogged] has joined #minecrafthelp
#38 [00:54] <mattym> spiderkid232, Are you logged into mojang with the same email address that you recieved that confirmation on?
#39 [00:55] <spiderkid232> yes
#40 [00:55] <mattym> ??> spiderkid232 mojang/email
#41 [00:55] <VoxelHead> spiderkid232: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#42 [00:55] <VoxelHead> spiderkid232: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#43 [00:55] * kusanagi [kusanagi@notlogged] has quit. (Ping timeout: 202 seconds)
#44 [00:56] <mattym> spiderkid232, Fill out that form with all your info, make sure to include the trans-id you got, and make sure in the "Message" are to describe your issue
#45 [00:56] <mattym> spiderkid232, The issue being, that the purchase completed, but has not shown up on your account
#46 [01:02] * michaela [michaela@notlogged] has joined #minecrafthelp
#47 [01:02] * michaela [michaela@notlogged] has quit. (Client Quit)
#48 [01:03] * spiderkid232 [spiderkid232@notlogged] has quit. (Quit: Web client closed)
#49 [01:04] * Layneg [Layneg@notlogged] has joined #minecrafthelp
#50 [01:05] <Layneg> Maxine every time I load a game save it glitches. And closes
#51 [01:07] <Layneg> I have also uninstalled and reinstalled the game. I have an invite and it says won't connect to server
#52 [01:07] <Rikairchy> invite to what?
#53 [01:11] * Layneg [Layneg@notlogged] has quit. (Quit: Web client closed)
#54 [01:11] <mattym> Magic!
#55 [01:12] <Rikairchy> well fine then ;_;
#56 [01:14] * tony_ [tony_@notlogged] has joined #minecrafthelp
#57 [01:14] * tony_ [tony_@notlogged] has quit. (Client Quit)
#58 [01:14] <mattym> Hey I typed some nonsense in this chat, that means my issue should be fixed now right... k thx bye!
#59 [01:15] <mattym> Someone needs to come up with a good emote or chat indicator for sarcasm...
#60 [01:15] <Rikairchy> p much4
#61 [01:15] <Rikairchy> they have one
#62 [01:15] <Rikairchy> ::getrekt::
#63 [01:16] <mattym> The "::" part?
#64 [01:18] <Rikairchy> no
#65 [01:18] <Rikairchy> the getrekt part
#66 [01:20] <mattym> Ill stick with ;)
#67 [01:23] <Rikairchy> kinky
#68 [01:25] <mattym> lol, rhymes with Winky
#69 [01:35] * Teejay [Teejay@notlogged] has joined #minecrafthelp
#70 [01:36] <Teejay> so i have an old mojang account and i had just one question to ansered but every time i try to tip it it is wrong i dont under stand it and my email adress is old too and i cant login there too
#71 [01:37] <Teejay> an minecarft account
#72 [01:37] <Teejay> hello?
#73 [01:37] * Teejay [Teejay@notlogged] has quit. (Client Quit)
#74 [01:43] * Dracotech [Dracotech@notlogged] has joined #minecrafthelp
#75 [01:45] * techno156 [techno156@notlogged] has quit. (Ping timeout: 204 seconds)
#76 [02:09] * AU518987077|MD [AU518987077|MD@notlogged] has quit. (Read error: Connection reset by peer)
#77 [02:12] * WinWin [WinWin@notlogged] has joined #minecrafthelp
#78 [02:13] <WinWin> guys how do i fix my minecraft it keeps crashin
#79 [02:13] <WinWin> and also where can i download not the demo version
#80 [02:15] * WinWin [WinWin@notlogged] has quit. (Client Quit)
#81 [02:16] * Jumx41 [Jumx41@notlogged] has joined #minecrafthelp
#82 [02:17] * Jumx41 [Jumx41@notlogged] has quit. (Client Quit)
#83 [02:28] * kusanagi_ [kusanagi_@notlogged] has quit. (Ping timeout: 202 seconds)
#84 [02:37] * Boogiesbooger [Boogiesbooger@notlogged] has joined #minecrafthelp
#85 [02:41] <Boogiesbooger> heyyy
#86 [02:41] <Boogiesbooger> cant connect to servers
#87 [02:42] * Carneezy [Carneezy@notlogged] has joined #minecrafthelp
#88 [02:42] <Boogiesbooger> I CANT CONNECT TO THE SERVERS
#89 [02:43] <Carneezy> I cant connect to any servers either :(
#90 [02:44] <Boogiesbooger> LOL ^ WELL I ALSO HAVE A CAPS PROBLEM
#91 [02:44] <Carneezy> lol caps makes everything better
#92 [02:45] <Carneezy> Ive already tried restarting pc, minecraft, router, and ive made ports, disabled fire wall, and everything
#93 [02:53] <Boogiesbooger> SCRUB
#94 [02:53] <Carneezy> no one replied :(
#95 [02:53] <Boogiesbooger> YOU TYPE SLOW
#96 [02:53] <Carneezy> me?
#97 [02:53] <Boogiesbooger> YES
#98 [02:53] <Carneezy> Ive been waiting for you to reply!
#99 [02:53] <Boogiesbooger> NO
#100 [02:53] <Carneezy> yes! fool!
#101 [02:54] <Carneezy> I feel like i know you
#102 [02:54] * tzz [tzz@notlogged] has joined #minecrafthelp
#103 [02:54] <Boogiesbooger> GET OUT TZZ
#104 [02:54] <Boogiesbooger> I GOT THIS
#105 [02:54] <Carneezy> TZZ!
#106 [02:54] <Carneezy> help us!
#107 [02:54] <Boogiesbooger> IMA HIT CARNEEZY OFF
#108 [02:54] <Carneezy> lol why boogie!
#109 [02:54] <tzz> Kann man minecraft Server auch auf dem Betriebssystem Windows Server laufen lassen
#110 [02:54] <Carneezy> what!
#111 [02:55] <Carneezy> english!
#112 [02:55] <tzz> Ins minecraft Server Running on Windows server
#113 [02:55] <Boogiesbooger> INS = IS SCRUBNEEZY
#114 [02:56] <Carneezy> Not sure, How do i check?
#115 [02:56] <Carneezy> Boogie shut up before i hit you!
#116 [02:56] <Carneezy> ill punch your nut sack
#117 [02:56] <Boogiesbooger> IMA GIRL WEIRDO
#118 [02:57] <Carneezy> LOL how am i supposed to know that!
#119 [02:57] <Boogiesbooger> LOOK AT MY PROFILE WOOOOOW
#120 [02:58] <Carneezy> I dont know how1
#121 [02:58] <Carneezy> !
#122 [02:58] <Carneezy> What is your twitter!
#123 [02:59] * tzz [tzz@notlogged] has quit. (Ping timeout: 204 seconds)
#124 [02:59] * FrenDly [FrenDly@notlogged] has joined #minecrafthelp
#125 [02:59] <Carneezy> I NEED HELP FOR MY DANG MINECRAFT!
#126 [03:00] * FrenDly [FrenDly@notlogged] has quit. (Client Quit)
#127 [03:00] * FrenDly [FrenDly@notlogged] has joined #minecrafthelp
#128 [03:00] <Carneezy> fRENDLY!
#129 [03:00] <Carneezy> please help :(
#130 [03:00] * FrenDly [FrenDly@notlogged] has quit. (Client Quit)
#131 [03:00] * FrenDly [FrenDly@notlogged] has joined #minecrafthelp
#132 [03:00] * VoxelHead kicked FrenDly from #minecrafthelp (Reason: renDly :Banned: join flood)
#133 [03:01] * Boogiesbooger [Boogiesbooger@notlogged] has quit. (Quit: Web client closed)
#134 [03:01] <Carneezy> voxelhead :(
#135 [03:08] * adin [adin@notlogged] has joined #minecrafthelp
#136 [03:08] * adin [adin@notlogged] has quit. (Client Quit)
#137 [03:24] * Archer [Archer@notlogged] has joined #minecrafthelp
#138 [03:42] * Gabes [Gabes@notlogged] has joined #minecrafthelp
#139 [03:43] * Gabes [Gabes@notlogged] has quit. (Client Quit)
#140 [03:47] * tyteen4a03 [tyteen4a03@notlogged] has joined #minecrafthelp
#141 [03:53] * webrosc [webrosc@notlogged] has joined #minecrafthelp
#142 [03:56] * wenther [wenther@notlogged] has joined #minecrafthelp
#143 [04:05] * mr_lesemancolton [mr_lesemancolton@notlogged] has joined #minecrafthelp
#144 [04:05] <mr_lesemancolton> hello
#145 [04:09] <mr_lesemancolton> i was starting up a minecraft server, and when i reached out to the community for admins and ops, they told me they could not connect. i was using my ip4 address. only computers on my network can connect to that. so i used the public ip, the server gave me a FAILED TO BIND error code. Ive tried port forwarding, and nothing works.
#146 [04:09] * midO_Omda [midO_Omda@notlogged] has joined #minecrafthelp
#147 [04:09] <mr_lesemancolton> is anyone there?
#148 [04:09] <wenther> I have problems with launching Minecraft. The error message is "Pixel Format Not Accelerated".. Then it's suggested to download Java. I have downloaded Java 8.45 and I still get the same errormessage. I have followed the help instructions and I've copied the dxDiag report. It's found here http://paste.ubuntu.com/11729448/ What should I try next?
#149 [04:10] <mr_lesemancolton> do you have java runtime enviroment.
#150 [04:10] <mr_lesemancolton> it isnt the same as java
#151 [04:10] <Andrio> mr_lesemancolton, can you join the server using the LAN IP address?
#152 [04:11] <mr_lesemancolton> yeah, on my local network, people out of my network cant connect
#153 [04:11] <Andrio> wenther, install this driver: http://www.nvidia.com/download/driverResults.aspx/82467/en-us
#154 [04:11] <mr_lesemancolton> i found out all of my ports are closed for a weird reason and i want to know how to force my computer to open up 25565
#155 [04:12] <Andrio> If you can join using the LAN IP, I don't believe the problem is with your computer.
#156 [04:12] <Andrio> mr_lesemancolton, is server-ip filled in in server.properties?
#157 [04:12] <midO_Omda> guys i have a serious problem with the minecraft launcher and it is a java error which says Java Hotspot(TM) Client VM warning: Using incremental CMS is deprecated and will likely be removed in a future release
#158 [04:12] <mr_lesemancolton> yeah, when i start the server without it is starts by saying,
#159 [04:13] <Andrio> ??> midO_Omda launcher/game-output
#160 [04:13] <VoxelHead> midO_Omda: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#161 [04:13] <VoxelHead> midO_Omda: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#162 [04:13] <mr_lesemancolton> starting with ip: *:25565
#163 [04:13] * Zyferus [Zyferus@notlogged] has joined #minecrafthelp
#164 [04:13] <Andrio> mr_lesemancolton, remove it from server-properties.
#165 [04:13] <mr_lesemancolton> ok
#166 [04:13] <Andrio> *:25565 just means it's using the default behaviour,
#167 [04:14] <Andrio> of listening on all network interfaces.
#168 [04:14] <Andrio> Which usually is fine.
#169 [04:14] <midO_Omda> here it is http://paste.ubuntu.com/11729577/
#170 [04:15] <mr_lesemancolton> ok
#171 [04:15] <mr_lesemancolton> done
#172 [04:15] <Andrio> mr_lesemancolton, also double-check your port forwarding.
#173 [04:16] <Andrio> LAN IP addresses can change.
#174 [04:16] <mr_lesemancolton> here, ill screenshot what i have it setup as...
#175 [04:16] <Andrio> midO_Omda, looks like a bad mod to me.
#176 [04:17] <midO_Omda> please do you have a solution i searched every where :(
#177 [04:18] * stellarstead [stellarstead@notlogged] has joined #minecrafthelp
#178 [04:18] * butterfly003 [butterfly003@notlogged] has joined #minecrafthelp
#179 [04:20] * butterfly003 [butterfly003@notlogged] has quit. (Client Quit)
#180 [04:21] <midO_Omda> http://paste.ubuntu.com/11729577/ did you found a solution Andrio ?
#181 [04:21] * blacknawm [blacknawm@notlogged] has joined #minecrafthelp
#182 [04:21] <Andrio> ??> midO_Omda mods
#183 [04:21] * MissMillzy [MissMillzy@notlogged] has joined #minecrafthelp
#184 [04:21] <VoxelHead> midO_Omda: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#185 [04:21] <VoxelHead> midO_Omda: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#186 [04:22] <midO_Omda> :(
#187 [04:22] <Andrio> ._.
#188 [04:23] <MissMillzy> Hi, I followed the instructions to here, for the 'pixel format not accelerated' error, could I please have some help with this?
#189 [04:23] <mr_lesemancolton> http://imgur.com/gallery/AabPCEq/new
#190 [04:23] <MissMillzy> I followed the drivers instructions and found no new drivers, so followed the second step wich lead me here
#191 [04:23] * midO_Omda [midO_Omda@notlogged] has quit. (Quit: Web client closed)
#192 [04:23] * Dracotech [Dracotech@notlogged] has joined #minecrafthelp
#193 [04:23] * blacknawm [blacknawm@notlogged] has quit. (Client Quit)
#194 [04:25] <Andrio> ??> MissMillzy win/DXDiag
#195 [04:25] <VoxelHead> MissMillzy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#196 [04:25] <Andrio> mr_lesemancolton, your LAN IP is 71.55.143.234?
#197 [04:25] <mr_lesemancolton> no
#198 [04:25] <Andrio> Let's fix that, then.
#199 [04:25] <mr_lesemancolton> thats th public, but i am confused
#200 [04:25] <Andrio> It's under the heading 'LAN IP'
#201 [04:26] <Andrio> You should enter your LAN IP there.
#202 [04:26] * techno156 [techno156@notlogged] has quit. (Ping timeout: 204 seconds)
#203 [04:26] <mr_lesemancolton> lol, my bad, lets see if this fixes it.
#204 [04:26] <MissMillzy> I have followed those instructions, my computer did not have any missing or unupdated drivers, so I followed on and was eventually lead here after submiting my computer information to Ubuntu here: http://paste.ubuntu.com/11729601/
#205 [04:28] * RemyQuarell [RemyQuarell@notlogged] has joined #minecrafthelp
#206 [04:29] <mr_lesemancolton> ok so i am confused here
#207 [04:30] <mr_lesemancolton> it asks for the ip, i put it in, then ports, put those in, but when it asks remote port, i dont know what to do.
#208 [04:30] * nad [nad@notlogged] has joined #minecrafthelp
#209 [04:30] <RemyQuarell> i have trouble in turning my server.. i say java.net.BindException: Address already in use: bind
#210 [04:30] <mr_lesemancolton> same
#211 [04:30] <Andrio> mr_lesemancolton, that's the port number others will use to connect to you.
#212 [04:30] <Andrio> You should probably leave that at 25565.
#213 [04:30] <nad> my minecraft keeps on crashing
#214 [04:31] <mr_lesemancolton> do i click 'all ip addresses' or 'define ip address'
#215 [04:31] <Andrio> MissMillzy, edit your Minecraft launcher profile to use version 1.7.2,
#216 [04:31] <Andrio> then install this driver: http://cdgenp01.csd.toshiba.com/content/support/downloads/driver_video_intel_TC50035000A.exe
#217 [04:31] * Linus [Linus@notlogged] has joined #minecrafthelp
#218 [04:31] <nad> ok
#219 [04:32] <Andrio> nad, is there a crash report?
#220 [04:32] <Andrio> mr_lesemancolton, I don't know what that is
#221 [04:32] <wenther> Andrio, thank you for our help! Now minecraft if workin.
#222 [04:32] * Linus [Linus@notlogged] has quit. (Client Quit)
#223 [04:32] <MissMillzy> thankyou andrio I will do that now and see if it fixes the issue
#224 [04:32] <Andrio> ^^
#225 [04:32] <RemyQuarell> Andrio, how could i solve this ?
#226 [04:32] <mr_lesemancolton> what i mean is this:
#227 [04:32] * DarkMasterX7 [DarkMasterX7@notlogged] has joined #minecrafthelp
#228 [04:33] * wenther [wenther@notlogged] has quit. (Quit: Web client closed)
#229 [04:33] <DarkMasterX7> hello :)
#230 [04:33] * iceman11a [iceman11a@notlogged] has quit. (Read error: Connection reset by peer)
#231 [04:33] * mr_jokerksa [mr_jokerksa@notlogged] has joined #minecrafthelp
#232 [04:33] <Andrio> RemyQuarell, that means you have another server listening on the same port number, so, either shut it down, or use a different port.
#233 [04:33] <mr_lesemancolton> http://imgur.com/FCl9s10
#234 [04:33] <DarkMasterX7> i have a problem with my launcher :/
#235 [04:33] <Andrio> mr_lesemancolton, leave it at All IP addresses.
#236 [04:33] <DarkMasterX7> can u help me ? ^^'
#237 [04:34] <RemyQuarell> but i didnt set any server more than 1... it happen when i refresh the server
#238 [04:34] <Andrio> RemyQuarell, refresh how?
#239 [04:34] <mr_lesemancolton> http://imgur.com/lbH1MSI
#240 [04:34] <Andrio> ??> DarkMasterX7 ask
#241 [04:34] <VoxelHead> DarkMasterX7: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#242 [04:34] <VoxelHead> DarkMasterX7: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#243 [04:34] <DarkMasterX7> oh ok im sorry ^^
#244 [04:34] <mr_lesemancolton> ok
#245 [04:34] <RemyQuarell> i mean, by "stop" and open it back
#246 [04:34] * midO_Omda [midO_Omda@notlogged] has joined #minecrafthelp
#247 [04:34] <Andrio> Hm
#248 [04:35] <Andrio> RemyQuarell, did it shut down completely?
#249 [04:35] <RemyQuarell> um... nope
#250 [04:35] <mr_lesemancolton> so what do i do now, i clicked apply.
#251 [04:35] <Andrio> RemyQuarell, that's likely the problem.
#252 [04:36] <RemyQuarell> ohh.. i just need to restart my pc ?
#253 [04:36] <DarkMasterX7> My minecraft launcher Sopen refuses and asks me to reinstall minecraft but without any improvement after all my attempts ... Any ideas ?
#254 [04:36] <Andrio> RemyQuarell, the server that you stopped, not the entire PC
#255 [04:36] <midO_Omda> i am done with my first problem but i have another problem it is here http://paste.ubuntu.com/11729649/
#256 [04:37] <Andrio> midO_Omda, looks like another bad mod
#257 [04:37] <midO_Omda> again ?
#258 [04:37] <Andrio> mm
#259 [04:37] <DarkMasterX7> and my problem plezase ? :(
#260 [04:37] <Andrio> mr_lesemancolton, what does your port forwarding look like now?
#261 [04:37] <Andrio> hm
#262 [04:38] <Andrio> DarkMasterX7, is there an error message?
#263 [04:38] <DarkMasterX7> yes he say of minecraft is corupted :/
#264 [04:38] * RemyQuarell [RemyQuarell@notlogged] has quit. (Quit: Web client closed)
#265 [04:38] <Andrio> ??> DarkMasterX7 win/reinst
#266 [04:38] <midO_Omda> can you just explain to me the java problem please?
#267 [04:38] <VoxelHead> DarkMasterX7: You may need to reinstall the locally installed files that Minecraft puts into place.
#268 [04:38] <VoxelHead> DarkMasterX7: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#269 [04:38] <DarkMasterX7> and he want and he wants me to try to reinstall minecraft
#270 [04:38] * Matrixiumn [Matrixiumn@notlogged] has quit. (Ping timeout: 204 seconds)
#271 [04:38] * croccydile [croccydile@notlogged] has quit. (Ping timeout: 204 seconds)
#272 [04:38] * cooldude [cooldude@notlogged] has quit. (Ping timeout: 204 seconds)
#273 [04:38] * mr_jokerksa [mr_jokerksa@notlogged] has quit. (Ping timeout: 204 seconds)
#274 [04:39] * LordPieman [LordPieman@notlogged] has quit. (Ping timeout: 204 seconds)
#275 [04:39] * ajvpot [ajvpot@notlogged] has quit. (Ping timeout: 204 seconds)
#276 [04:39] * gothroach [gothroach@notlogged] has quit. (Ping timeout: 204 seconds)
#277 [04:39] <mr_lesemancolton> http://imgur.com/Zi9aNCW
#278 [04:39] <DarkMasterX7> I've already done all that and its still not working :<:
#279 [04:40] * ajvpot [ajvpot@notlogged] has joined #minecrafthelp
#280 [04:40] * gothroach [gothroach@notlogged] has joined #minecrafthelp
#281 [04:40] * cooldude [cooldude@notlogged] has joined #minecrafthelp
#282 [04:40] * tyteen4a03 [tyteen4a03@notlogged] has joined #minecrafthelp
#283 [04:40] <midO_Omda> Andrio, please can you just explain to me the Java problem please ? http://paste.ubuntu.com/11729649/
#284 [04:41] * LordPieman [LordPieman@notlogged] has joined #minecrafthelp
#285 [04:41] <Andrio> midO_Omda, I'm afraid I'm not sure what FML is trying to do there
#286 [04:41] * croccydile [croccydile@notlogged] has joined #minecrafthelp
#287 [04:42] <Andrio> midO_Omda, do you have Forge installed?
#288 [04:42] <midO_Omda> yeah i do
#289 [04:42] <Andrio> Try without Forge.
#290 [04:43] * Matrixiumn [Matrixiumn@notlogged] has joined #minecrafthelp
#291 [04:43] <midO_Omda> i tried it and it is working but when i am using the forge it send me this error
#292 [04:44] <Andrio> Apparently Forge and FML don't work well together.
#293 [04:44] <mr_lesemancolton> http://paste.ubuntu.com/11729679/
#294 [04:44] <midO_Omda> what is FML please?
#295 [04:45] <MissMillzy> I will now restart the computer Andrio, but I will come back if there is further problems. If not though (hopefully), thanks for the help and have a good one :)
#296 [04:45] * DarkMasterX7 [DarkMasterX7@notlogged] has quit. (Quit: Web client closed)
#297 [04:45] <Andrio> Forge Mod Loader.
#298 [04:46] * magnus [magnus@notlogged] has joined #minecrafthelp
#299 [04:46] <midO_Omda> ok you have a tip for me to do please any help
#300 [04:46] * MissMillzy [MissMillzy@notlogged] has quit. (Quit: Web client closed)
#301 [04:46] * RemyQuarell [RemyQuarell@notlogged] has joined #minecrafthelp
#302 [04:46] <mr_lesemancolton> so, how do i get other players to connect to my server if it starts up saying the ip is *:25565
#303 [04:46] * magnus is now known as Guest18333
#304 [04:47] <Andrio> mr_lesemancolton, set up port forwarding to your LAN IP address, then give them your public IP address.
#305 [04:47] <mr_lesemancolton> so i did the first thing,
#306 [04:47] <mr_lesemancolton> and your telling me
#307 [04:48] * Guest18333 [Guest18333@notlogged] has quit. (Client Quit)
#308 [04:48] <mr_lesemancolton> that if i gave one of you my public ip, it would work (theoretically) although it says the server started up *:25565?
#309 [04:48] * magnus [magnus@notlogged] has joined #minecrafthelp
#310 [04:48] * magnus [magnus@notlogged] has quit. (Client Quit)
#311 [04:49] <Andrio> Yes, if your port forwarding is set up correctly.
#312 [04:49] * magnus [magnus@notlogged] has joined #minecrafthelp
#313 [04:49] * magnus is now known as Guest8803
#314 [04:49] <mr_lesemancolton> ok, anyone want to give it a try?
#315 [04:49] <midO_Omda> Andrio, You have any solution to help me solve this problem
#316 [04:49] * Guest8803 [Guest8803@notlogged] has quit. (Client Quit)
#317 [04:49] <Andrio> mr_lesemancolton, it timed out.
#318 [04:50] <mr_lesemancolton> so its showing as up right?
#319 [04:50] <Andrio> ...no.
#320 [04:50] <mr_lesemancolton> oh :(
#321 [04:51] <mr_lesemancolton> ok, back to the drawing board
#322 [04:51] * tyteen4a03 [tyteen4a03@notlogged] has joined #minecrafthelp
#323 [04:53] * DopeGhoti [DopeGhoti@notlogged] has joined #minecrafthelp
#324 [04:56] <mr_lesemancolton> ok, try again, i set the remote ip to the public ip, it may work.
#325 [04:56] <RemyQuarell> should i turn off my firewall to able my friend enter... it could be dangerous
#326 [04:56] <mr_lesemancolton> firewall...
#327 [04:56] * Elsie [Elsie@notlogged] has joined #minecrafthelp
#328 [04:57] <mr_lesemancolton> let me check something, my firewall may have been screwing with me the whole time
#329 [04:57] <Andrio> mm
#330 [04:57] <Andrio> RemyQuarell, you can do so to check whether the firewall is indeed interfering.
#331 [04:57] <RemyQuarell> how ?
#332 [04:58] <Andrio> ...depends on the firewall.
#333 [04:58] <Elsie> Just had someone break into my account, I reset the password and changed it with a very complex series of inputs and added security questions. Should my account be safe now?
#334 [04:59] <RemyQuarell> umm... idk how
#335 [04:59] <Elsie> They also changed my minecraft username and I can't change it back for 30 days.. Any support I can contact that can change it for me then? or do I have to wait 30 days?
#336 [04:59] <Andrio> Elsie, as long as they don't get your new password or access to your email account...
#337 [05:00] <Elsie> My email has not shown any unusual activity so I think it's secure. Changed the password anyways.
#338 [05:00] <Andrio> Mm
#339 [05:01] <Elsie> Seriously wonder how they cracked my old password..
#340 [05:01] <Andrio> Indeed...
#341 [05:02] <mr_lesemancolton> i have mcafee and its a b****
#342 [05:07] * TNTHusky [TNTHusky@notlogged] has joined #minecrafthelp
#343 [05:07] * TNTHusky [TNTHusky@notlogged] has quit. (Client Quit)
#344 [05:07] <mr_lesemancolton> so i just turned off my firewall, and deleted mcafee
#345 [05:13] <mr_lesemancolton> try again
#346 [05:14] <mr_lesemancolton> im gonna call a professional thanks for trying to help though.
#347 [05:14] * RemyQuarell [RemyQuarell@notlogged] has quit. (Quit: Web client closed)
#348 [05:14] * mr_lesemancolton [mr_lesemancolton@notlogged] has quit. (Quit: Web client closed)
#349 [05:14] * jonyxodos [jonyxodos@notlogged] has joined #minecrafthelp
#350 [05:15] * jonyxodos [jonyxodos@notlogged] has quit. (Client Quit)
#351 [05:17] * magma [magma@notlogged] has joined #minecrafthelp
#352 [05:17] * magma [magma@notlogged] has quit. (Client Quit)
#353 [05:27] * NickG365_ is now known as NickG365
#354 [05:34] * jelmer [jelmer@notlogged] has joined #minecrafthelp
#355 [05:34] * cassispower [cassispower@notlogged] has joined #minecrafthelp
#356 [05:34] <jelmer> my minecraft don't start up
#357 [05:34] <cassispower> hij moet het gaan doen
#358 [05:34] <jelmer> ja
#359 [05:35] <jelmer> maar hij geeft dit crashraport
#360 [05:35] <cassispower> bij mij ook
#361 [05:35] <jelmer> System Information ------------------ Time of this report: 6/17/2015, 12:25:11 Machine name: JELMER-LAPTOP Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r7.150109-2022) Language: Dutch (Regional Setting: Dutch) System Manufacturer: ASUSTeK COMPUTER INC. System Model: X555LD BIOS: X555LD.309 Processor: Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz (4 CPUs), ~2.6GH
#362 [05:35] <jelmer> dagdag
#363 [05:35] * jelmer [jelmer@notlogged] has quit. (Client Quit)
#364 [05:35] <cassispower> doei
#365 [05:36] <cassispower> en als je hem op nieuw op start
#366 [05:36] <cassispower> tik ga
#367 [05:36] * cassispower [cassispower@notlogged] has quit. (Client Quit)
#368 [05:37] * Melris87 [Melris87@notlogged] has joined #minecrafthelp
#369 [05:37] <Melris87> hey everybody
#370 [05:38] * SgtBacon2692 [SgtBacon2692@notlogged] has joined #minecrafthelp
#371 [05:39] * ghaith [ghaith@notlogged] has joined #minecrafthelp
#372 [05:40] <SgtBacon2692> hey guys and gals i've been making a custom modpack and i keep getting the error A fatal has occurred, this connection is terminated how do i fix this error?
#373 [05:42] <Melris87> can somebody help me? I am right now building a Skyfactory 2 map (Minecraft Version 1.7.10) and I want to copy an area of 17x18x5 with all blocks inside to another position, but clone or replace doesn't work. How can I fix it and copy the area?
#374 [05:42] * SgtBacon2692 [SgtBacon2692@notlogged] has quit. (Client Quit)
#375 [05:49] * SkyCracker [SkyCracker@notlogged] has joined #minecrafthelp
#376 [05:50] <SkyCracker> Hello, Minecraft won't run anymore due to: "Problem copying the file with the following error code: 5". What do I do?
#377 [05:50] * ExoKruzer [ExoKruzer@notlogged] has quit. (Ping timeout: 202 seconds)
#378 [05:57] * cosmin [cosmin@notlogged] has joined #minecrafthelp
#379 [05:57] * cosmin [cosmin@notlogged] has quit. (Client Quit)
#380 [06:01] * ghaith [ghaith@notlogged] has quit. (Ping timeout: 204 seconds)
#381 [06:03] <SkyCracker> Hello, Minecraft won't run anymore due to: "Problem copying the file with the following error code: 5". What do I do?
#382 [06:04] * finaevelina [finaevelina@notlogged] has joined #minecrafthelp
#383 [06:06] <finaevelina> Hello, my doughter cant log in to her account... it says its wrong password and I cant even reset it with a mail to my email witch the account is linked to... very strange. At first it stood that she was logged in at two places but she isnt
#384 [06:07] <finaevelina> what has happend?
#385 [06:08] * kostas [kostas@notlogged] has joined #minecrafthelp
#386 [06:09] * MrDako [MrDako@notlogged] has joined #minecrafthelp
#387 [06:10] * kostas_ [kostas_@notlogged] has joined #minecrafthelp
#388 [06:10] * kostas_ [kostas_@notlogged] has quit. (Client Quit)
#389 [06:10] * kostas [kostas@notlogged] has quit. (Client Quit)
#390 [06:10] <MrDako> Bonjour je ne peux pas me rentrer dans une partit ni sur un serveur.
#391 [06:11] * MrDako [MrDako@notlogged] has quit. (Client Quit)
#392 [06:12] * finaevelina [finaevelina@notlogged] has quit. (Quit: Web client closed)
#393 [06:13] * teiletauscher [teiletauscher@notlogged] has joined #minecrafthelp
#394 [06:13] * teiletauscher [teiletauscher@notlogged] has quit. (Client Quit)
#395 [06:13] * hr [hr@notlogged] has joined #minecrafthelp
#396 [06:13] * Dracotech is now known as techno156
#397 [06:14] * hr [hr@notlogged] has quit. (Client Quit)
#398 [06:15] <Andrio> SkyCracker, try http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/2324393-error-code-5.
#399 [06:19] <SkyCracker> Hey Andrio. I've done that and just did it again and I still get the same error.
#400 [06:20] * pakiboy [pakiboy@notlogged] has joined #minecrafthelp
#401 [06:21] * Sore_le [Sore_le@notlogged] has joined #minecrafthelp
#402 [06:21] * Sore_le [Sore_le@notlogged] has quit. (Client Quit)
#403 [06:21] * pakiboy [pakiboy@notlogged] has quit. (Client Quit)
#404 [06:23] <Andrio> I'm guessing 5 means 'Access is denied'.
#405 [06:23] <Andrio> Which usually means either the file in question is open, or there's a permission issue.
#406 [06:25] * kusanagi_ [kusanagi_@notlogged] has joined #minecrafthelp
#407 [06:25] * kusanagi_ [kusanagi_@notlogged] has joined #minecrafthelp
#408 [06:28] * Melris87 [Melris87@notlogged] has left #minecrafthelp
#409 [06:28] * kusanagi_ [kusanagi_@notlogged] has quit. (Ping timeout: 180 seconds)
#410 [06:35] * Delaxarnyazer [Delaxarnyazer@notlogged] has quit. (Ping timeout: 202 seconds)
#411 [06:37] * __Q8zKiLLeR [__Q8zKiLLeR@notlogged] has joined #minecrafthelp
#412 [06:37] * __Q8zKiLLeR [__Q8zKiLLeR@notlogged] has quit. (Client Quit)
#413 [06:37] * Delaxarnyazer [Delaxarnyazer@notlogged] has joined #minecrafthelp
#414 [07:17] * algkers123 [algkers123@notlogged] has joined #minecrafthelp
#415 [07:17] * viniraizer [viniraizer@notlogged] has joined #minecrafthelp
#416 [07:17] * viniraizer [viniraizer@notlogged] has quit. (Client Quit)
#417 [07:21] * algkers123 [algkers123@notlogged] has quit. (Client Quit)
#418 [07:22] * arianafr [arianafr@notlogged] has joined #minecrafthelp
#419 [07:26] * arianafr_ [arianafr_@notlogged] has joined #minecrafthelp
#420 [07:26] * arianafr [arianafr@notlogged] has quit. (Client Quit)
#421 [07:26] * arianafr_ [arianafr_@notlogged] has quit. (Client Quit)
#422 [07:42] * EitonSalvajor [EitonSalvajor@notlogged] has joined #minecrafthelp
#423 [07:43] <EitonSalvajor> i know u doesnt support mod.. but i really need help on them, plx
#424 [07:44] <EitonSalvajor> how could i install them.. futhermore i cant find the /bin file in the folder cuz their version
#425 [07:50] * mikaklas [mikaklas@notlogged] has joined #minecrafthelp
#426 [07:50] * mikaklas [mikaklas@notlogged] has quit. (Client Quit)
#427 [07:50] * FLHerne [FLHerne@notlogged] has joined #minecrafthelp
#428 [07:51] <Afootpluto> ??> EitonSalvajor mods
#429 [07:51] <VoxelHead> EitonSalvajor: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#430 [07:51] <VoxelHead> EitonSalvajor: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#431 [07:51] <Andrio> EitonSalvajor, that's for the old launcher. See http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/1865041-please-read-common-1-7-issues-and-ways-of-fixing#4.
#432 [07:52] <EitonSalvajor> thx u
#433 [07:53] * stefo [stefo@notlogged] has joined #minecrafthelp
#434 [07:53] * Peter_Pancakes [Peter_Pancakes@notlogged] has joined #minecrafthelp
#435 [07:53] * Peter_Pancakes [Peter_Pancakes@notlogged] has quit. (Client Quit)
#436 [07:54] <stefo> stefo
#437 [07:54] * stefo [stefo@notlogged] has quit. (Client Quit)
#438 [07:57] * orthoplex64 [orthoplex64@notlogged] has joined #minecrafthelp
#439 [08:02] * neo23000 [neo23000@notlogged] has joined #minecrafthelp
#440 [08:02] <neo23000> hi there
#441 [08:02] <neo23000> i need help
#442 [08:03] * hardnicko [hardnicko@notlogged] has joined #minecrafthelp
#443 [08:04] <hardnicko> my friend is getting this error (Error: java.lang.IllegalStateException: failed to create a child event loop) every time he tries to connect to my lan world ?
#444 [08:05] <hardnicko> and he has the latest java installed
#445 [08:06] * neo23000 [neo23000@notlogged] has quit. (Client Quit)
#446 [08:07] <hardnicko> what should i do ?
#447 [08:08] * Ian [Ian@notlogged] has joined #minecrafthelp
#448 [08:10] <Ian> how do i use HD texture packs in MC pocket edition for windows phone?
#449 [08:10] <Ian> I have managed to manually rebuild an appx
#450 [08:10] <Ian> but what I do not know is how to merge all the item png's into one opaque items .png
#451 [08:10] <Ian> and also how to make use of better blocks ?
#452 [08:11] <Ian> for terrain
#453 [08:12] * hardnicko [hardnicko@notlogged] has quit. (Ping timeout: 204 seconds)
#454 [08:13] * T4l3s_PvP [T4l3s_PvP@notlogged] has joined #minecrafthelp
#455 [08:14] * EitonSalvajor [EitonSalvajor@notlogged] has quit. (Quit: Web client closed)
#456 [08:14] * T4l3s_PvP [T4l3s_PvP@notlogged] has quit. (Client Quit)
#457 [08:14] * tygo1234 [tygo1234@notlogged] has joined #minecrafthelp
#458 [08:20] * Ian [Ian@notlogged] has quit. (Ping timeout: 204 seconds)
#459 [08:38] * Delaxarnyazer [Delaxarnyazer@notlogged] has quit. (Ping timeout: 186 seconds)
#460 [08:39] * Roy [Roy@notlogged] has joined #minecrafthelp
#461 [08:40] * Roy [Roy@notlogged] has quit. (Client Quit)
#462 [08:40] * OliveiraGames [OliveiraGames@notlogged] has joined #minecrafthelp
#463 [08:43] * Matrixiumn [Matrixiumn@notlogged] has quit. (Read error: Connection reset by peer)
#464 [08:43] * LordPieman [LordPieman@notlogged] has quit. (Read error: Connection reset by peer)
#465 [08:44] * OliveiraGames [OliveiraGames@notlogged] has quit. (Client Quit)
#466 [08:44] * Delaxarnyazer [Delaxarnyazer@notlogged] has joined #minecrafthelp
#467 [08:48] * KebabOwner [KebabOwner@notlogged] has joined #minecrafthelp
#468 [08:49] <KebabOwner> hey. i forgot my mail and my code for my minecraft
#469 [08:49] * Dracotech [Dracotech@notlogged] has joined #minecrafthelp
#470 [08:49] <KebabOwner> can you help me
#471 [08:50] <Afootpluto> KebabOwner, try all of your emails here https://minecraft.net/retrievename
#472 [08:51] <KebabOwner> okay,
#473 [08:51] * LordPieman [LordPieman@notlogged] has joined #minecrafthelp
#474 [08:51] * techno156 [techno156@notlogged] has quit. (Ping timeout: 202 seconds)
#475 [08:53] * _NightSider_ [_NightSider_@notlogged] has joined #minecrafthelp
#476 [08:53] * Matrixiumn [Matrixiumn@notlogged] has joined #minecrafthelp
#477 [08:54] * _NightSider_ [_NightSider_@notlogged] has quit. (Client Quit)
#478 [08:56] * _NightSider_ [_NightSider_@notlogged] has joined #minecrafthelp
#479 [08:58] * KebabOwner [KebabOwner@notlogged] has quit. (Quit: Web client closed)
#480 [08:58] * manuel [manuel@notlogged] has joined #minecrafthelp
#481 [08:59] * manuel [manuel@notlogged] has quit. (Client Quit)
#482 [09:04] * osuka_ [osuka_@notlogged] has joined #minecrafthelp
#483 [09:04] * janerymosa [janerymosa@notlogged] has joined #minecrafthelp
#484 [09:04] * Dracotech [Dracotech@notlogged] has quit. (Read error: Connection reset by peer)
#485 [09:07] <janerymosa> i just got this really old laptop from my dad, and i want to try and download minecraft on it but everytime i try to go on minecraft.net, it says that there is a problem with the page. i've asked other people if the page is doing the same wit their laptops and they said that its pulling up just fine, so i'm now wondering if it's because this laptop is so old? i generally know nothing about the laptop but i did do a dxdia
#486 [09:08] <Andrio> Does it say what the problem is...?
#487 [09:09] <janerymosa> it literally only says that it cannot connect to the page ..
#488 [09:10] <Andrio> Can you connect to other websites?
#489 [09:11] <janerymosa> its working from internet explorer and i went onto google, but ill try another site, one sec
#490 [09:12] * FLHerne [FLHerne@notlogged] has quit. (Quit: There's a real world out here!)
#491 [09:12] <janerymosa> this is weird, it will load some sites but not others?
#492 [09:12] * FLHerne [FLHerne@notlogged] has joined #minecrafthelp
#493 [09:13] <Afootpluto> janerymosa, can you give me the link to the dxdiag?
#494 [09:13] <janerymosa> http://paste.ubuntu.com/11730630/
#495 [09:16] * dark_fog [dark_fog@notlogged] has quit. (Ping timeout: 204 seconds)
#496 [09:17] * osuka__ [osuka__@notlogged] has joined #minecrafthelp
#497 [09:17] * _NightSider_ [_NightSider_@notlogged] has quit. (Quit: Web client closed)
#498 [09:18] * osuka_ [osuka_@notlogged] has quit. (Ping timeout: 186 seconds)
#499 [09:18] * osuka__ is now known as osuka_
#500 [09:19] * PKodon [PKodon@notlogged] has joined #minecrafthelp
#501 [09:19] <Afootpluto> janerymosa, one moment
#502 [09:20] <janerymosa> ok
#503 [09:23] * bl0m1_ [bl0m1_@notlogged] has joined #minecrafthelp
#504 [09:23] * bl0m1 [bl0m1@notlogged] has quit. (Read error: Connection reset by peer)
#505 [09:23] * osuka__ [osuka__@notlogged] has joined #minecrafthelp
#506 [09:23] * bl0m1 [bl0m1@notlogged] has joined #minecrafthelp
#507 [09:24] * osuka_ [osuka_@notlogged] has quit. (Ping timeout: 186 seconds)
#508 [09:24] * osuka__ is now known as osuka_
#509 [09:24] * ibrahim-AL-amari [ibrahim-AL-amari@notlogged] has joined #minecrafthelp
#510 [09:26] * ibrahim-AL-amari [ibrahim-AL-amari@notlogged] has quit. (Client Quit)
#511 [09:27] * bl0m1_ [bl0m1_@notlogged] has quit. (Ping timeout: 204 seconds)
#512 [09:28] * AU518987077|MD [AU518987077|MD@notlogged] has joined #minecrafthelp
#513 [09:28] * Porkyle_ [Porkyle_@notlogged] has joined #minecrafthelp
#514 [09:32] * Seba [Seba@notlogged] has joined #minecrafthelp
#515 [09:32] * Seba [Seba@notlogged] has quit. (Client Quit)
#516 [09:32] * Seba [Seba@notlogged] has joined #minecrafthelp
#517 [09:34] * Seba [Seba@notlogged] has quit. (Client Quit)
#518 [09:36] * PKodon [PKodon@notlogged] has quit. (Quit: KVIrc 4.3.1 Aria http://www.kvirc.net/)
#519 [09:38] * TreepepLp [TreepepLp@notlogged] has joined #minecrafthelp
#520 [09:40] <TreepepLp> hello, i have a problem i'v downloaded the resourcpaket sphax . and now i don't come into minecraft. pleas help me .
#521 [09:41] * rafaelgamer12 [rafaelgamer12@notlogged] has joined #minecrafthelp
#522 [09:41] * Andybus [Andybus@notlogged] has joined #minecrafthelp
#523 [09:41] * Andybus [Andybus@notlogged] has joined #minecrafthelp
#524 [09:41] * rafaelgamer12 [rafaelgamer12@notlogged] has left #minecrafthelp
#525 [09:42] * Andybus [Andybus@notlogged] has quit. (Client Quit)
#526 [09:43] <Andrio> TreepepLp, if you installed the 256p or 512p pack, use a lower resolution one.
#527 [09:43] * TreepepLp [TreepepLp@notlogged] has quit. (Quit: Web client closed)
#528 [09:46] * rafaelgamer12 [rafaelgamer12@notlogged] has joined #minecrafthelp
#529 [09:48] * rafaelgamer12_ [rafaelgamer12_@notlogged] has joined #minecrafthelp
#530 [09:52] * janerymosa [janerymosa@notlogged] has quit. (Quit: Web client closed)
#531 [09:53] * rafaelgamer12__ [rafaelgamer12__@notlogged] has joined #minecrafthelp
#532 [09:58] * AnAngryBrit_ [AnAngryBrit_@notlogged] has joined #minecrafthelp
#533 [09:59] * SnakeDoc245 [SnakeDoc245@notlogged] has joined #minecrafthelp
#534 [09:59] <SnakeDoc245> i know my username but not the email or password
#535 [10:00] * An_Angry_Brit [An_Angry_Brit@notlogged] has quit. (Ping timeout: 202 seconds)
#536 [10:02] * Nenad [Nenad@notlogged] has joined #minecrafthelp
#537 [10:02] <Nenad> Hello
#538 [10:02] <SnakeDoc245> hi
#539 [10:03] <Nenad> i need help me?
#540 [10:03] <SnakeDoc245> i know my username but not my email or password
#541 [10:03] <SnakeDoc245> cant access my account
#542 [10:04] <Nenad> I forgot all three security issues of my premium and now I can not change them can help?
#543 [10:04] * rafaelgamer12__ [rafaelgamer12__@notlogged] has quit. (Quit: Web client closed)
#544 [10:04] * rafaelgamer12_ [rafaelgamer12_@notlogged] has quit. (Quit: Web client closed)
#545 [10:04] * Blargh_ [Blargh_@notlogged] has joined #minecrafthelp
#546 [10:04] * rafaelgamer12 [rafaelgamer12@notlogged] has quit. (Quit: Web client closed)
#547 [10:05] <Blargh_> Unable to start the Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to re install Minecraft" What do I do? Reinstalling doesn't work.
#548 [10:05] * gamingethan [gamingethan@notlogged] has joined #minecrafthelp
#549 [10:05] * bugra970 [bugra970@notlogged] has joined #minecrafthelp
#550 [10:05] * Nenad [Nenad@notlogged] has quit. (Client Quit)
#551 [10:05] <gamingethan> hi
#552 [10:05] <bugra970> hello?
#553 [10:05] <gamingethan> i need help
#554 [10:06] <bugra970> so no one is here or what?
#555 [10:06] <gamingethan> lol idk
#556 [10:06] <gamingethan> im just here to get heko
#557 [10:06] <gamingethan> help
#558 [10:06] <bugra970> wtf i want to contact mojang
#559 [10:06] <bugra970> this is bs
#560 [10:06] <gamingethan> ikr
#561 [10:06] <gamingethan> i need mojang
#562 [10:06] * Blargh_ [Blargh_@notlogged] has quit. (Client Quit)
#563 [10:07] <gamingethan> because someone hacked to my account and changed my password and username
#564 [10:07] * Mojang [Mojang@notlogged] has joined #minecrafthelp
#565 [10:07] * VoxelHead kicked Mojang from #minecrafthelp (Reason: ojang :Banned: Nope.)
#566 [10:07] <gamingethan> lol wut
#567 [10:07] * gamingethan [gamingethan@notlogged] has quit. (Client Quit)
#568 [10:15] * bugra970 [bugra970@notlogged] has quit. (Quit: Web client closed)
#569 [10:16] * sillygreen3593 [sillygreen3593@notlogged] has joined #minecrafthelp
#570 [10:19] <sillygreen3593> i have a laptop with a preview of windows 10 on it and for some reason minecraft decided to stop running. it worked before perfectly fine but im not sure whats going on really. it is saying something about the pixel format not being accelerated. Even after following all the steps, it still isnt working. Can anyone tell me whats up? heres a link to my DxDiag report: http://paste.ubuntu.com/11730935/
#571 [10:21] * Ritsuka is now known as Kaname
#572 [10:22] <Andrio> sillygreen3593, Intel has not yet released drivers for Windows 10. Few graphics cards are supported on Windows 10 yet, and the preview isn't meant to be used for gaming.
#573 [10:23] <sillygreen3593> ah ok i see. thank you for letting me know!
#574 [10:24] * matheo [matheo@notlogged] has joined #minecrafthelp
#575 [10:24] <matheo> I NEED HELP
#576 [10:25] <matheo> okey
#577 [10:27] * sillygreen3593 [sillygreen3593@notlogged] has quit. (Ping timeout: 204 seconds)
#578 [10:28] <matheo> I bought minecraft 2011 and i have migrated it but now its says play demo, randomly it happend. When i logged in today I its said play demo and i already bought it and now i need help with: how can it be the normal again
#579 [10:29] * hunter [hunter@notlogged] has joined #minecrafthelp
#580 [10:32] <hunter> I am having difficulty playing the game, every time I try, the launcher won't download due to a "trojan" device. My son really wants to play the game. Any suggestions?
#581 [10:32] * OxionPac [OxionPac@notlogged] has joined #minecrafthelp
#582 [10:32] * OxionPac [OxionPac@notlogged] has quit. (Client Quit)
#583 [10:32] * matheo_ [matheo_@notlogged] has joined #minecrafthelp
#584 [10:33] <hunter> I mean a "trojan virus"
#585 [10:33] <Andrio> hunter, where are you downloading it from?
#586 [10:33] <Andrio> ??> matheo account/bug/demo
#587 [10:33] <VoxelHead> matheo: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#588 [10:34] <hunter> I am not computer savvy, I am trying to download it from windows, i think.
#589 [10:34] <matheo> andrio what do u mean?
#590 [10:34] <Andrio> hunter, are you at http://minecraft.net/download?
#591 [10:34] <Andrio> matheo, open the article VoxelHead gave you
#592 [10:35] <matheo_> but where i gotta click?
#593 [10:35] <hunter> no, but i will go there.
#594 [10:35] <Andrio> hunter, that might be why.
#595 [10:36] * Bartoandor [Bartoandor@notlogged] has joined #minecrafthelp
#596 [10:36] <matheo_> andrio
#597 [10:36] <hunter> No I went there when we initially bought the game, and I tried the windows version and the launcher has a vitus attached to it. that is what the message tells me
#598 [10:37] <Andrio> matheo_: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo
#599 [10:37] * Bartoandor [Bartoandor@notlogged] has quit. (Client Quit)
#600 [10:37] <Andrio> hm
#601 [10:37] <matheo_> what am im going to do at it?
#602 [10:37] <matheo_> andrio
#603 [10:37] <Andrio> matheo_, read the article?
#604 [10:37] <matheo_> but i have red it
#605 [10:37] <Andrio> matheo_, didn't help?
#606 [10:37] <matheo_> plz dude i need 2 get back my account
#607 [10:37] * matheo [matheo@notlogged] has quit. (Ping timeout: 204 seconds)
#608 [10:38] <matheo_> it says play demo
#609 [10:38] <Andrio> matheo_, you need to contact Mojang.
#610 [10:38] <matheo_> link plz
#611 [10:38] <Andrio> ??>> matheo_ account/send-email
#612 [10:38] * renaud1906 [renaud1906@notlogged] has joined #minecrafthelp
#613 [10:38] <renaud1906> http://paste.ubuntu.com/11731050/
#614 [10:40] <GreyVulpine> renaud1906 - That is an incomplete dxdiag. Please recopy and repost the dxdiag
#615 [10:40] * KingZilla_ [KingZilla_@notlogged] has joined #minecrafthelp
#616 [10:41] <KingZilla_> I cannot login to Minecraft. I get this error message "Sorry, but we couldn't connect to our servers. Please make sure that you are online and that Minecraft is not blocked.
#617 [10:42] <GreyVulpine> Please check your security software.
#618 [10:42] * LordEuronymous [LordEuronymous@notlogged] has joined #minecrafthelp
#619 [10:42] <KingZilla_> I have, nothing is blocking minecraft
#620 [10:42] <renaud1906> http://paste.ubuntu.com/11731085/
#621 [10:42] <GreyVulpine> KingZilla_ - What do you use?
#622 [10:43] <KingZilla_> Windows Firewall
#623 [10:43] <hunter> i hate to be a bother, but i have recently purchased minecraft for my son , and when he tries to play, the launcher, it says, cannot dowload due to a "trojan" virus. Has anyone ever had this problem?
#624 [10:43] <KingZilla_> I do not have antivirus
#625 [10:44] <GreyVulpine> hunter - Please make sure you're using the official launcher from http://www.minecraft.net/download -- The launcher there is clean, and not infected with any such virus
#626 [10:44] <GreyVulpine> ??> KingZilla_ tools/hjt
#627 [10:44] <VoxelHead> KingZilla_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#628 [10:44] <VoxelHead> KingZilla_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#629 [10:44] <GreyVulpine> renaud1906 - One moment
#630 [10:44] <matheo_> andrio
#631 [10:44] <Andrio> matheo_.
#632 [10:44] <KingZilla_> ok
#633 [10:44] <matheo_> i cant even Import my old Premium Minecraft Account
#634 [10:45] <GreyVulpine> matheo_ - When did you purchase minecraft?
#635 [10:45] <matheo_> 2011
#636 [10:45] <GreyVulpine> Under what ingame name?
#637 [10:45] <matheo_> matheomannen
#638 [10:46] <matheo_> and now i have changed to ImMatheoPvP
#639 [10:46] <matheo_> about like 35 months ago i changed name
#640 [10:46] <matheo_> 5
#641 [10:46] <matheo_> months
#642 [10:46] <matheo_> what i gonna do
#643 [10:46] <KingZilla_> http://paste.ubuntu.com/11731105/
#644 [10:47] <hunter> I downloaded it from that site the first time, i went to the site just now and tried again and my computer said that I had to repair, the download, so i did, and then it did the same thing, saying the trojan virus is present, I am at at a loss...
#645 [10:47] <GreyVulpine> hunter - What antivirus software do you run?
#646 [10:47] <GreyVulpine> renaud1906 - Still there?
#647 [10:47] <hunter> kaspersky
#648 [10:47] <matheo_> andrio send me a link where i can contact mojang!
#649 [10:48] <GreyVulpine> renaud1906 - Two things you need to download and install: First thing is an nvidia video driver from: http://www.nvidia.com/download/driverResults.aspx/85819/en-us -- Second is another video driver from Intel: https://downloadcenter.intel.com/download/24964/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
#650 [10:48] <GreyVulpine> renaud1906 - Reboot when finished, then try minecraft again
#651 [10:48] <Andrio> matheo_, VoxelHead already sent it to you.
#652 [10:48] * Joshymax131 [Joshymax131@notlogged] has joined #minecrafthelp
#653 [10:48] <GreyVulpine> matheo_ - https://help.mojang.com/customer/portal/emails/new
#654 [10:48] <Andrio> mm
#655 [10:48] <Joshymax131> Hi I was wondering if someone here can help me with a plugin
#656 [10:49] <renaud1906> @GreyVulpine Thank you, I will try!
#657 [10:49] <Joshymax131> or server plugin problems
#658 [10:49] <GreyVulpine> Joshymax131 - Sorry ,we don't do plugin help here
#659 [10:49] <GreyVulpine> Joshymax131 - Contact the appropriate mod community for that.
#660 [10:49] <GreyVulpine> KingZilla_ - Have you tried disabling the firewall?
#661 [10:49] <Joshymax131> Can you tell me what channel they help with plugins
#662 [10:49] <KingZilla_> Yes
#663 [10:49] * Raddenson11 [Raddenson11@notlogged] has joined #minecrafthelp
#664 [10:49] <matheo_> they asks my name andrio is it my ingame name?
#665 [10:49] <GreyVulpine> Joshymax131 - All depends on what you run as a modded server. Bukkit? Sponge? Something else?
#666 [10:50] <Joshymax131> Bukkit
#667 [10:50] <Raddenson11> Errr.... So, hi...
#668 [10:50] <GreyVulpine> Joshymax131 - Then: /join #bukkit
#669 [10:50] <Andrio> matheo_, no.
#670 [10:50] <Joshymax131> Thank you very much
#671 [10:50] <Andrio> That's further down.
#672 [10:50] <matheo_> my real name huh?
#673 [10:50] <GreyVulpine> hunter - What I can tell you, is that downloads at http://www.minecraft.net/download are virus-free. Your AV may be giving you a false positive
#674 [10:51] <Raddenson11> I've got a "they stole my account a year ago and now I want it back please" kind of problem, can someone help me?
#675 [10:51] <Joshymax131> GreyVulpine no one is reponding at the moment
#676 [10:51] <hunter> I believe you, but how else can i play the game then?
#677 [10:51] <GreyVulpine> Raddenson11 - Unfortunately, we cannot assist with that here. We can direct you to Mojang's Customer Support at: https://help.mojang.com/customer/portal/emails/new
#678 [10:51] <Raddenson11> Alright, thanks
#679 [10:51] <GreyVulpine> hunter - Set an exception for minecraft? Or turn off your AV?
#680 [10:52] * Raddenson11 [Raddenson11@notlogged] has quit. (Client Quit)
#681 [10:52] <GreyVulpine> Joshymax131 - Please don't just ask to ask. State your question, if somebody is around and willing to help, they can.
#682 [10:52] <hunter> I am dumb with computers, How do I set an exception?
#683 [10:52] <GreyVulpine> Joshymax131 - It's the nature of IRC chat. Not everybody is sitting at their computer 24/7
#684 [10:53] * TreepepLp [TreepepLp@notlogged] has joined #minecrafthelp
#685 [10:53] * Lexpirat [Lexpirat@notlogged] has joined #minecrafthelp
#686 [10:54] * TreepepLp [TreepepLp@notlogged] has quit. (Client Quit)
#687 [10:55] <GreyVulpine> hunter - I'm sorry, I have no experience with Kaspersky. Um, perhaps try a google search?
#688 [10:55] <GreyVulpine> hunter - Perhaps http://support.kaspersky.com/10017 -- may give you a clue
#689 [10:56] <hunter> that's okay, thank you for your help. I appreciate it.
#690 [11:00] <matheo_> I have send the mail to mojang
#691 [11:00] <matheo_> how long time will it take
#692 [11:01] <GreyVulpine> matheo_ - A few business days.
#693 [11:02] * KingZilla_ [KingZilla_@notlogged] has quit. (Quit: Web client closed)
#694 [11:05] * LordEuronymous [LordEuronymous@notlogged] has quit. (Read error: Connection reset by peer)
#695 [11:06] * Tnt [Tnt@notlogged] has joined #minecrafthelp
#696 [11:07] * Tnt [Tnt@notlogged] has quit. (Client Quit)
#697 [11:08] * Davidgrizzly [Davidgrizzly@notlogged] has joined #minecrafthelp
#698 [11:09] * Davidgrizzly [Davidgrizzly@notlogged] has quit. (Client Quit)
#699 [11:10] * Agerax [Agerax@notlogged] has joined #minecrafthelp
#700 [11:10] <Agerax> Hello everyone, i'm having a slight issue if anyone can help me out.
#701 [11:10] * renaud1906 [renaud1906@notlogged] has quit. (Ping timeout: 204 seconds)
#702 [11:11] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#703 [11:11] <Agerax> My minecraft whenever it's booting up will get stuck at "Refreshing remote version list"
#704 [11:11] <Agerax> And it won't countinue,
#705 [11:12] * hunter [hunter@notlogged] has quit. (Ping timeout: 204 seconds)
#706 [11:13] * justinX [justinX@notlogged] has joined #minecrafthelp
#707 [11:14] * Joshymax131 [Joshymax131@notlogged] has quit. (Quit: Web client closed)
#708 [11:15] * Agerax [Agerax@notlogged] has quit. (Quit: Web client closed)
#709 [11:17] * iPeer [iPeer@notlogged] has joined #minecrafthelp
#710 [11:17] * maniret [maniret@notlogged] has joined #minecrafthelp
#711 [11:18] * maniret [maniret@notlogged] has quit. (Client Quit)
#712 [11:20] * tonic [tonic@notlogged] has joined #minecrafthelp
#713 [11:23] <tonic> ? about xboxone minecraft- can you assit? i have a missing world tried uninstall and reinstall - delete my account and add-
#714 [11:23] <Afootpluto> we really dont help with the console editions, i will suggest to try the forums
#715 [11:25] <tonic> thank you. i have looked there with no luck. do you have any contact info for anyone else who may know something
#716 [11:25] <Afootpluto> create a thread on the minecraft forums
#717 [11:26] <tonic> thank you
#718 [11:26] * tonic [tonic@notlogged] has quit. (Quit: Web client closed)
#719 [11:27] * diogodcs26 [diogodcs26@notlogged] has joined #minecrafthelp
#720 [11:31] * Lexpirat [Lexpirat@notlogged] has quit. (Ping timeout: 204 seconds)
#721 [11:32] <matheo_> greyvulpine is the mail gotta come to mine mail?
#722 [11:36] * Acome [Acome@notlogged] has joined #minecrafthelp
#723 [11:36] * Billis [Billis@notlogged] has joined #minecrafthelp
#724 [11:37] * Eclair1997 [Eclair1997@notlogged] has joined #minecrafthelp
#725 [11:37] <matheo_> greyvulpine is the mail gotta come to mine mail?
#726 [11:38] * kusanagi_ [kusanagi_@notlogged] has joined #minecrafthelp
#727 [11:38] * hcdk28 [hcdk28@notlogged] has joined #minecrafthelp
#728 [11:38] * hcdk28 [hcdk28@notlogged] has quit. (Client Quit)
#729 [11:38] * Acome [Acome@notlogged] has quit. (Client Quit)
#730 [11:38] * Acome [Acome@notlogged] has joined #minecrafthelp
#731 [11:39] <Billis> After the latest app upgrade MCPE always crash on my iPad, I think it is too old, can I get the old app version back again?
#732 [11:39] * Eclair1997 [Eclair1997@notlogged] has quit. (Client Quit)
#733 [11:40] <Afootpluto> we really dont help with MCPE, i will suggest trying the forums
#734 [11:40] * Acome [Acome@notlogged] has quit. (Client Quit)
#735 [11:41] * Acome [Acome@notlogged] has joined #minecrafthelp
#736 [11:42] * Billis [Billis@notlogged] has quit. (Quit: Web client closed)
#737 [11:43] <Acome> How To Fix Internal Exception: java.lang.NullPointerException?
#738 [11:47] * FLHerne [FLHerne@notlogged] has quit. (Ping timeout: 189 seconds)
#739 [11:47] <Acome> ??
#740 [11:47] <Acome> How To Fix Internal Exception: java.lang.NullPointerException?
#741 [11:47] <Acome> How To Fix Internal Exception: java.lang.NullPointerException?
#742 [11:47] <Acome> How To Fix Internal Exception: java.lang.NullPointerException?
#743 [11:49] * Davidgrizzly [Davidgrizzly@notlogged] has joined #minecrafthelp
#744 [11:49] * Davidgrizzly [Davidgrizzly@notlogged] has joined #minecrafthelp
#745 [11:49] * Davidgrizzly [Davidgrizzly@notlogged] has left #minecrafthelp
#746 [11:49] * craftco [craftco@notlogged] has joined #minecrafthelp
#747 [11:49] * craftco [craftco@notlogged] has quit. (Network ban)
#748 [11:50] <Cecil> Acome: Repeating yourself isn't going to help you. Be patient. Wait a while.
#749 [11:54] <Afootpluto> ^
#750 [11:55] <Afootpluto> Acome, please paste the whole error to paste.ubuntu.com
#751 [12:04] * helpme1 [helpme1@notlogged] has joined #minecrafthelp
#752 [12:04] * diogodcs26 [diogodcs26@notlogged] has quit. (Quit: Web client closed)
#753 [12:04] * henry [henry@notlogged] has joined #minecrafthelp
#754 [12:04] * henry [henry@notlogged] has joined #minecrafthelp
#755 [12:05] * helpme1 [helpme1@notlogged] has left #minecrafthelp
#756 [12:05] <Acome> How To Fix Internal Exception: java.lang.NullPointerException?
#757 [12:08] * janerymosa [janerymosa@notlogged] has joined #minecrafthelp
#758 [12:09] <janerymosa> finally downloaded minecraft, but it keeps crashing, saying, Pixel format not accelerated
#759 [12:10] <janerymosa> please help?
#760 [12:13] * claudio [claudio@notlogged] has joined #minecrafthelp
#761 [12:14] <claudio> hola
#762 [12:14] * hungryblock7 [hungryblock7@notlogged] has joined #minecrafthelp
#763 [12:15] <Afootpluto> ??> janerymosa win/dxdiag
#764 [12:15] <VoxelHead> janerymosa: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#765 [12:15] * janerymosa [janerymosa@notlogged] has quit. (Ping timeout: 204 seconds)
#766 [12:15] <claudio> please help
#767 [12:16] <Afootpluto> with?
#768 [12:17] * boykajus [boykajus@notlogged] has joined #minecrafthelp
#769 [12:17] <claudio> I can not click the minecraft on my pc aparese fix the problem
#770 [12:17] * FLHerne [FLHerne@notlogged] has joined #minecrafthelp
#771 [12:18] <boykajus> where is the moTD?
#772 [12:19] <claudio> not know what it helps me Faso
#773 [12:19] * holly [holly@notlogged] has joined #minecrafthelp
#774 [12:19] <justinX> claudio: what operating system?
#775 [12:19] <holly> windows 7
#776 [12:21] <claudio> bye Voi Aque atunci am vedea dacă pot
#777 [12:21] <boykajus> where is the moTD?
#778 [12:21] <holly> ?
#779 [12:22] * claudio [claudio@notlogged] has quit. (Quit: Web client closed)
#780 [12:22] * fry_ [fry_@notlogged] has joined #minecrafthelp
#781 [12:22] * holly [holly@notlogged] has quit. (Client Quit)
#782 [12:23] * henry [henry@notlogged] has quit. (Quit: Web client closed)
#783 [12:24] * MrSocialMediaMC [MrSocialMediaMC@notlogged] has joined #minecrafthelp
#784 [12:24] <boykajus> where is the moTD
#785 [12:25] * fry_ [fry_@notlogged] has quit. (Client Quit)
#786 [12:25] * brock [brock@notlogged] has joined #minecrafthelp
#787 [12:26] <MrSocialMediaMC> I've been trying to answer my security questions but everytime i put it in it did a refresh thing and i had to answer it again and it said i was vitrified so i dunno what's going on
#788 [12:26] * UnknownRookie [UnknownRookie@notlogged] has joined #minecrafthelp
#789 [12:26] <MrSocialMediaMC> i wasn't pressing F5 or anything
#790 [12:27] <MrSocialMediaMC> it just kept doing a refresh thing
#791 [12:27] * boykajus [boykajus@notlogged] has quit. (Quit: Web client closed)
#792 [12:27] <UnknownRookie> Hello?
#793 [12:27] <MrSocialMediaMC> hi
#794 [12:27] <UnknownRookie> oh hi
#795 [12:27] <MrSocialMediaMC> I've been trying to answer my security questions but everytime i put it in it did a refresh thing and i had to answer it again and it said i was vitrified so i dunno what's going on
#796 [12:28] * iceman11a [iceman11a@notlogged] has joined #minecrafthelp
#797 [12:28] <MrSocialMediaMC> I've been trying to answer my security questions but everytime i put it in it did a refresh thing and i had to answer it again and it said i was vitrified so i dunno what's going on
#798 [12:28] <brock> My game keeps on crashing when i try to load a single player world and it says a firewall is blocking it. I have allowed both java and minecraft in firewall.
#799 [12:28] <UnknownRookie> Ummm, so I've been trying to get my password for my brothers minecraft account, and i keep on resetting my password, but the new password will not work???
#800 [12:29] * guymon99 [guymon99@notlogged] has joined #minecrafthelp
#801 [12:29] * UnknownRookie [UnknownRookie@notlogged] has quit. (Client Quit)
#802 [12:30] * guymon99 [guymon99@notlogged] has quit. (Client Quit)
#803 [12:30] <brock> Also what is the best screen recording software for windows 8
#804 [12:30] * guymon99 [guymon99@notlogged] has joined #minecrafthelp
#805 [12:30] * eduardo_ [eduardo_@notlogged] has joined #minecrafthelp
#806 [12:31] * guymon99 [guymon99@notlogged] has quit. (Client Quit)
#807 [12:31] * eduardo_ [eduardo_@notlogged] has quit. (Client Quit)
#808 [12:31] * guymon99 [guymon99@notlogged] has joined #minecrafthelp
#809 [12:31] * guymon99 [guymon99@notlogged] has quit. (Client Quit)
#810 [12:32] <brock> My game keeps on crashing when i try to load a single player world and it says a firewall is blocking it. I have allowed both java and minecraft in firewall.
#811 [12:33] * brock [brock@notlogged] has quit. (Quit: Web client closed)
#812 [12:33] * brock [brock@notlogged] has joined #minecrafthelp
#813 [12:33] <brock> My game keeps on crashing when i try to load a single player world and it says a firewall is blocking it. I have allowed both java and minecraft in firewall.
#814 [12:37] * midO_Omda [midO_Omda@notlogged] has quit. (Ping timeout: 204 seconds)
#815 [12:37] <tehgooch> brock: Maybe posting the exact error would help.
#816 [12:37] * Bob4248 [Bob4248@notlogged] has joined #minecrafthelp
#817 [12:38] <justinX> and you should be able to run singleplayer with everything firewalled too if you like, or without net...
#818 [12:39] <tehgooch> justinX: Yep, methinks the firewall error is coincidence, but more info always helps :)
#819 [12:39] <Bob4248> Hi i am having trouble with my graphic drive... http://paste.ubuntu.com/11731634/
#820 [12:40] <Bob4248> I am unable to play Mineccraft due to my graphic drive http://paste.ubuntu.com/11731634/
#821 [12:42] * gaurdiam [gaurdiam@notlogged] has joined #minecrafthelp
#822 [12:43] * gaurdiam [gaurdiam@notlogged] has quit. (Client Quit)
#823 [12:44] <Bob4248> ...
#824 [12:45] <Bob4248> anyone?
#825 [12:48] * matt___ [matt___@notlogged] has joined #minecrafthelp
#826 [12:48] * gaurdiam [gaurdiam@notlogged] has joined #minecrafthelp
#827 [12:48] * matt___ [matt___@notlogged] has quit. (Client Quit)
#828 [12:48] * gaurdiam [gaurdiam@notlogged] has quit. (Client Quit)
#829 [12:48] * CVGCraft [CVGCraft@notlogged] has joined #minecrafthelp
#830 [12:48] * matt20611 [matt20611@notlogged] has joined #minecrafthelp
#831 [12:49] <matt20611> I need help
#832 [12:49] <CVGCraft> i can´t play minecraft
#833 [12:49] * dsveatv [dsveatv@notlogged] has joined #minecrafthelp
#834 [12:49] <CVGCraft> yes
#835 [12:49] <matt20611> my user name and password won't work on minecraft
#836 [12:50] * PedroLL2002 [PedroLL2002@notlogged] has joined #minecrafthelp
#837 [12:50] <dsveatv> I have my URL from when I have to update the display but I dont know what to do next
#838 [12:50] * matt20611 [matt20611@notlogged] has quit. (Client Quit)
#839 [12:50] * Oxi-Clean [Oxi-Clean@notlogged] has joined #minecrafthelp
#840 [12:51] * PedroLL2002 [PedroLL2002@notlogged] has quit. (Client Quit)
#841 [12:51] * PedroLL2002 [PedroLL2002@notlogged] has joined #minecrafthelp
#842 [12:51] <Oxi-Clean> My graphics driver is old and I dont know how to update it, can someone assist me? I was directed here
#843 [12:51] <dsveatv> me too
#844 [12:51] <CVGCraft> i have got the same problem
#845 [12:52] <dsveatv> I have my URL but I dont know what to do with it
#846 [12:52] <Oxi-Clean> same
#847 [12:53] * Frozen_lover123 [Frozen_lover123@notlogged] has joined #minecrafthelp
#848 [12:54] * TheHashtagBR [TheHashtagBR@notlogged] has joined #minecrafthelp
#849 [12:54] <justinX> Oxi-Clean: what operating system?
#850 [12:54] * brock [brock@notlogged] has quit. (Ping timeout: 204 seconds)
#851 [12:54] <TheHashtagBR> iNTEL
#852 [12:54] <Oxi-Clean> Sony, Valo
#853 [12:55] <Frozen_lover123> when i hit play it goes blank and then home screen reappears
#854 [12:55] <Frozen_lover123> On most recent mac operating syste
#855 [12:55] <TheHashtagBR> I need Help
#856 [12:55] * dsveatv [dsveatv@notlogged] has quit. (Quit: Web client closed)
#857 [12:55] <justinX> Oxi-Clean: uhh.... I mean WindowsXP, Windows7, MacOSX, Linux ... etc etc?
#858 [12:56] <Oxi-Clean> windows 7
#859 [12:56] <Frozen_lover123> macosx
#860 [12:56] * cengizhan [cengizhan@notlogged] has joined #minecrafthelp
#861 [12:56] <TheHashtagBR> I need help
#862 [12:57] * cengizhan [cengizhan@notlogged] has quit. (Client Quit)
#863 [12:57] <CVGCraft> i have got my url,but what i have to do next??
#864 [12:57] * Oxi-Clean [Oxi-Clean@notlogged] has quit. (Quit: Web client closed)
#865 [12:57] <PedroLL2002> When I open my minecraft I click "Play" it's the following message: We're sorry, but it seems there was an error while trying to render aspects of the game. To solve this error, it is recommended That You update your graphics drivers. If you are unsure of how to update your drivers, please click 'Fix the problem' for more information. I just want my drivers already installed.
#866 [12:58] <CVGCraft> same
#867 [12:58] * Frozen_lover123 [Frozen_lover123@notlogged] has quit. (Client Quit)
#868 [12:58] <justinX> Oxi-Clean: for updating graphics driver on win7 I believe you go to the graphic card manufurers webpage and download something there... what graphic card is it? Nvidia or ATI/AMD or intel or other?
#869 [12:58] <justinX> *manufacturers
#870 [12:59] <justinX> TheHashtagBR: tell in what way you need help?
#871 [12:59] <TheHashtagBR> Please I need help, I already updated the drivers for the Intel Drivers but not forward, minecraft still not working. I have a Intel Processor and I have Windows 8
#872 [12:59] * itwasbri [itwasbri@notlogged] has joined #minecrafthelp
#873 [12:59] <PedroLL2002> Intel(R) Core
#874 [12:59] <PedroLL2002> Duo CPU
#875 [13:00] * PedroLL2002 [PedroLL2002@notlogged] has quit. (Quit: Web client closed)
#876 [13:00] * PedroLL2002 [PedroLL2002@notlogged] has joined #minecrafthelp
#877 [13:00] <PedroLL2002> When I open my minecraft I click "Play" it's the following message: We're sorry, but it seems there was an error while trying to render aspects of the game. To solve this error, it is recommended That You update your graphics drivers. If you are unsure of how to update your drivers, please click 'Fix the problem' for more information. I just want my drivers already installed.
#878 [13:01] <mattym> ??> PedroLL2002 win/dxdiag
#879 [13:01] <justinX> PedroLL2002: what graphic chip or graphic cardm and what graphi card do you have? and what happened whenyou clicked the 'Fix the problem'?
#880 [13:01] <VoxelHead> PedroLL2002: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#881 [13:01] <TheHashtagBR> Please,I need help. I already updated the drivers for the Intel Drivers but not forward, minecraft still not working
#882 [13:01] <justinX> TheHashtagBR: what happens when you try run minecraft?
#883 [13:01] * CreeperKING [CreeperKING@notlogged] has joined #minecrafthelp
#884 [13:01] * daniel__ [daniel__@notlogged] has joined #minecrafthelp
#885 [13:02] <TheHashtagBR> BAD DRIVERS
#886 [13:02] <PedroLL2002> graphic chip?
#887 [13:02] <CreeperKING> I need help!
#888 [13:02] * daniel__ [daniel__@notlogged] has quit. (Client Quit)
#889 [13:02] <mattym> PedroLL2002, Follow the instrcutions sent to you in the link by VoxelHead
#890 [13:02] <CreeperKING> I'm playing on 1.8.7 and when I'm on the server for about half a minute it says Internal Exception: io.netty.handler etc
#891 [13:02] <justinX> CreeperKING: hello there. tell more about the problem of yours.
#892 [13:03] * Boop_ [Boop_@notlogged] has joined #minecrafthelp
#893 [13:03] <PedroLL2002> mattym
#894 [13:03] <mattym> CreeperKING, What antivirus software do you use
#895 [13:03] * MR__ShOoTeR [MR__ShOoTeR@notlogged] has joined #minecrafthelp
#896 [13:03] <CreeperKING> How do you mean?
#897 [13:03] <Boop_> hi
#898 [13:03] <CreeperKING> Am I being hacked?
#899 [13:03] * MR__ShOoTeR [MR__ShOoTeR@notlogged] has quit. (Client Quit)
#900 [13:03] <mattym> CreeperKING, NO, some antivirus software effects the way minecraft handles server connections
#901 [13:03] <PedroLL2002> mattym I've followed them and I'm the link here want me to send you?
#902 [13:03] <mattym> PedroLL2002, Yes post the link in the chat
#903 [13:04] <CreeperKING> Well I use the regular iMac Antivirus protection
#904 [13:04] <CreeperKING> This is the first time I had this
#905 [13:04] <CreeperKING> Have*
#906 [13:04] <PedroLL2002> http://paste.ubuntu.com/11731710/
#907 [13:04] <mattym> PedroLL2002, One moment
#908 [13:04] <PedroLL2002> ok
#909 [13:04] <CreeperKING> I can't even record normal video's for my YT channel like this
#910 [13:04] <CreeperKING> If it keeps shutting down every 30 seconds
#911 [13:05] <Boop_> Do you have any mods?
#912 [13:05] <CreeperKING> Is there a way I can stop it?
#913 [13:05] <CreeperKING> I don't use mods.
#914 [13:05] <CreeperKING> I use a texture pack
#915 [13:05] <CreeperKING> Nothing more.
#916 [13:05] <Boop_> Ok and what recording system do you use
#917 [13:05] <CreeperKING> Quicktime player
#918 [13:05] <CreeperKING> The regular mac one.
#919 [13:05] <mattym> PedroLL2002, Download and Install these drivers https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
#920 [13:05] <CreeperKING> Mattym?
#921 [13:05] <Boop_> Ah I would use LoliScope
#922 [13:05] <mattym> CreeperKING, Is that all its says when it stops, or do you get a full crash log?
#923 [13:06] <CreeperKING> I'll type everything it says :
#924 [13:06] * MrSocialMediaMC [MrSocialMediaMC@notlogged] has quit. (Quit: Web client closed)
#925 [13:06] <mattym> CreeperKING, Dont type it here
#926 [13:06] <Boop_> Have you updated QuickTime btw
#927 [13:06] <TheHashtagBR> I need help
#928 [13:06] <Boop_> With?
#929 [13:06] <mattym> CreeperKING, Copy the whole log to paste.ubuntu.com and hit Paste!, then send me the link of the page
#930 [13:07] * Acome [Acome@notlogged] has quit. (Quit: Web client closed)
#931 [13:08] <CreeperKING> Internal Exception: io.netty.handler.codec.DecoderException:java.lang.IndexOutOfBoundsException: readerIndex(9) + length (1) exceedswriterIndex(9): UnpooledHeapByteBuf(ridx: 9, widx: 9, cap: 9)
#932 [13:08] <PedroLL2002> mattym
#933 [13:08] * justinX [justinX@notlogged] has quit. (Quit: Leaving)
#934 [13:08] <PedroLL2002> I will restart my computer, I think it will work, I thank you very
#935 [13:09] <CreeperKING> http://paste.ubuntu.com/11731802/
#936 [13:09] * matheo_ [matheo_@notlogged] has quit. (Quit: Web client closed)
#937 [13:09] <mattym> CreeperKING, Is this only happening on one server, or any server
#938 [13:09] * CVGCraft [CVGCraft@notlogged] has quit. (Quit: Web client closed)
#939 [13:09] <CreeperKING> I haven't joined any other servers yet.
#940 [13:09] <CreeperKING> Do you want me to try?
#941 [13:10] <mattym> CreeperKING, Yes, see if you get the same issue in other servers
#942 [13:11] * chris_ [chris_@notlogged] has joined #minecrafthelp
#943 [13:12] * itwasbri [itwasbri@notlogged] has quit. (Ping timeout: 204 seconds)
#944 [13:12] <CreeperKING> Nothing happening on other servers.
#945 [13:12] <chris_> I got a new computer and when i sarted a game in Minecraft the screen started flickering and I think it is a driver issue can you help please.
#946 [13:13] <mattym> ??> chris_ win/dxdaig
#947 [13:13] <mattym> ??> chris_ win/dxdiag
#948 [13:13] <VoxelHead> chris_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#949 [13:13] <chris_> is it a driver issue?
#950 [13:13] <mattym> chris_, Likely
#951 [13:13] * Dan_ [Dan_@notlogged] has joined #minecrafthelp
#952 [13:14] <chris_> thanks
#953 [13:14] * Dan_ [Dan_@notlogged] has quit. (Client Quit)
#954 [13:14] <CreeperKING> Mattym?
#955 [13:14] <mattym> CreeperKING, Yes
#956 [13:14] <CreeperKING> I wasn't being kicked from other servers.
#957 [13:15] <CreeperKING> And I got kicked again from my fav server :(
#958 [13:15] <mattym> CreeperKING, Then the server you were previously trying is broken. that error you were getting means something in their world is corrupt
#959 [13:15] <chris_> I have looked at this and dont understand
#960 [13:15] <CreeperKING> Corrupt?
#961 [13:15] <CreeperKING> How do you mean
#962 [13:15] <CreeperKING> Is someone hacking the server?
#963 [13:16] <mattym> CreeperKING, Something broke, some data got messed up. they will need to fix it
#964 [13:16] <mattym> chris_, If you follow the directions on that link VoxelHead gave you. I can help you find newer drivers for your computer
#965 [13:16] <CreeperKING> Okay thank you.
#966 [13:17] * ALI-MOHAMMED79 [ALI-MOHAMMED79@notlogged] has joined #minecrafthelp
#967 [13:17] <ALI-MOHAMMED79> HI
#968 [13:17] * TheHashtagBR [TheHashtagBR@notlogged] has quit. (Quit: Web client closed)
#969 [13:17] <mattym> Hi ALI-MOHAMMED79
#970 [13:18] <ALI-MOHAMMED79> i ha ve some problem
#971 [13:18] <mattym> ALI-MOHAMMED79, Please try to explain the
#972 [13:18] <mattym> them*
#973 [13:18] <ALI-MOHAMMED79> i download last launcher
#974 [13:18] <ALI-MOHAMMED79> and he upadate but
#975 [13:19] <ALI-MOHAMMED79> told me Unable to update the Minecraft Game Launch
#976 [13:19] <mattym> ALI-MOHAMMED79, What is the antivirus software you use?
#977 [13:20] <ALI-MOHAMMED79> kasper i disable it
#978 [13:20] <ALI-MOHAMMED79> the same porblem
#979 [13:20] * CreeperKING [CreeperKING@notlogged] has quit. (Ping timeout: 204 seconds)
#980 [13:20] <mattym> ??> ALI-MOHAMMED79 av/kaspersky
#981 [13:20] <VoxelHead> ALI-MOHAMMED79: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: http://support.kaspersky.com/9927#block1
#982 [13:20] <ALI-MOHAMMED79> yes
#983 [13:21] <ALI-MOHAMMED79> no anitivirus
#984 [13:21] <mattym> ALI-MOHAMMED79, Follow the directions in the link from VoxelHead
#985 [13:21] <ALI-MOHAMMED79> thanx you bouth
#986 [13:21] <ALI-MOHAMMED79> but i dont use internet security
#987 [13:22] <ALI-MOHAMMED79> i have only anitivirus
#988 [13:22] <mattym> ALI-MOHAMMED79, Sometimes turning it off doesnt work
#989 [13:22] <mattym> ALI-MOHAMMED79, You may need to uninstall it
#990 [13:22] <mattym> ALI-MOHAMMED79, You can you use Avast instead
#991 [13:22] <mattym> ??> ALI-MOHAMMED79 av/avast
#992 [13:22] <VoxelHead> ALI-MOHAMMED79: Avast! Anti-virus: http://www.avast.com/free-antivirus-download
#993 [13:23] <ALI-MOHAMMED79> i unistall it really
#994 [13:23] * Boop_ [Boop_@notlogged] has quit. (Quit: Web client closed)
#995 [13:23] <ALI-MOHAMMED79> no really kasper its the best
#996 [13:23] <mattym> ALI-MOHAMMED79, IF you uninstall, restert the computer then try Minecraft again
#997 [13:23] <ALI-MOHAMMED79> i do that the same problem
#998 [13:24] <mattym> ??> ALI-MOHAMMED79 tools/hjt
#999 [13:24] <VoxelHead> ALI-MOHAMMED79: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1000 [13:24] <VoxelHead> ALI-MOHAMMED79: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1001 [13:24] <ALI-MOHAMMED79> ok thanx
#1002 [13:29] * ALI-MOHAMMED79 [ALI-MOHAMMED79@notlogged] has quit. (Quit: Web client closed)
#1003 [13:29] * Delaxarnyazer [Delaxarnyazer@notlogged] has quit. (Ping timeout: 186 seconds)
#1004 [13:33] * Delaxarnyazer [Delaxarnyazer@notlogged] has joined #minecrafthelp
#1005 [13:33] * SuperMedal [SuperMedal@notlogged] has joined #minecrafthelp
#1006 [13:33] * SuperMedal [SuperMedal@notlogged] has quit. (Client Quit)
#1007 [13:37] * JuVi [JuVi@notlogged] has joined #minecrafthelp
#1008 [13:37] * ZtephaN [ZtephaN@notlogged] has joined #minecrafthelp
#1009 [13:38] <JuVi> Hallo mein minecraft pe startet nicht mehr
#1010 [13:39] * SillyDog20000 [SillyDog20000@notlogged] has joined #minecrafthelp
#1011 [13:39] <ZtephaN> Since 1.8 i can connect to barely any public servers... i cant connect to public servers which i know is online and all my friends can connect to, but i could connect to a server i ordered.The error i get is "java.net.ConnectException: Connection timed out: no further information:"
#1012 [13:40] <mattym> ZtephaN, What antivirus program do you have on your computer?
#1013 [13:40] <ZtephaN> mattym, currently using avira, but i have tried closing it before running, and it didnt help
#1014 [13:40] <ZtephaN> mattym, currently using avira, but i have tried closing it before running, and it didnt help
#1015 [13:41] * SillyDog20000 [SillyDog20000@notlogged] has left #minecrafthelp
#1016 [13:41] <mattym> ZtephaN, Its most likely that avira is causing your issue, and turning it off is not enough
#1017 [13:41] <mattym> ZtephaN, You should install it
#1018 [13:41] <mattym> uninstall*
#1019 [13:42] <mattym> ??> ZtephaN av/avira
#1020 [13:42] <VoxelHead> ZtephaN: To stop Avira from reporting Minecraft as a false-positive, please do the following:
#1021 [13:42] <VoxelHead> ZtephaN: Open Avira, open the Extras menu, click Configuration, and set the switch to 'Expert'. Open the 'Internet Protection' sub-menu, open 'Web Protection', and then 'Scan'. Click 'Exceptions', and at 'URLs Skipped by Web Protection', enter 'http://s3.amazonaws.com/*', click Add, then finally click Apply.
#1022 [13:42] * JuVi [JuVi@notlogged] has quit. (Ping timeout: 204 seconds)
#1023 [13:43] * ZtephaN [ZtephaN@notlogged] has quit. (Quit: Web client closed)
#1024 [13:43] * AmericanCrafter [AmericanCrafter@notlogged] has joined #minecrafthelp
#1025 [13:44] * Robotsmash [Robotsmash@notlogged] has joined #minecrafthelp
#1026 [13:44] * SillyDog20000 [SillyDog20000@notlogged] has joined #minecrafthelp
#1027 [13:45] <SillyDog20000> http://paste.ubuntu.com/11731931/
#1028 [13:45] <GreyVulpine> SillyDog20000 - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
#1029 [13:45] <SillyDog20000> Pixel format not accelerated. Tried updating drivers but no luck. please help
#1030 [13:45] <Robotsmash> I am having issues on my new Intel powered computer with the screen flickering on minecraft. It only does this on minecraft, no other games have issues.
#1031 [13:45] * ZtephaN [ZtephaN@notlogged] has joined #minecrafthelp
#1032 [13:46] <mattym> ??> Robotsmash win/dxdiag
#1033 [13:46] <VoxelHead> Robotsmash: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1034 [13:46] <AmericanCrafter> I have an error where Minecraft first just said Play Offline, then I tried logging in again and that didnt work. So I reinstalled Minecraft but now it just says something to do with a corruption in the Minecraft Runtime Environment. How do I fix this problem?
#1035 [13:46] <ZtephaN> So i tried letting minecraft through avira, but it didnt help, any other ideas?
#1036 [13:46] <GreyVulpine> SillyDog20000 - There are no drivers from Intel for your particular chipset beyond Windows 7
#1037 [13:46] <Robotsmash> I have tried that web page and it doesnt help.
#1038 [13:46] <mattym> ZtephaN, Uninstall avira
#1039 [13:47] <mattym> Robotsmash, You need to follow the instructions there and give us the link to the dxdiag
#1040 [13:47] <SillyDog20000> Thanks for your help
#1041 [13:47] <ZtephaN> mattym and if that wont help?
#1042 [13:47] * osuka__ [osuka__@notlogged] has joined #minecrafthelp
#1043 [13:47] * osuka__ [osuka__@notlogged] has quit. (Client Quit)
#1044 [13:47] <mattym> ZtephaN, Try that, then we will see
#1045 [13:48] * osuka_ [osuka_@notlogged] has quit. (Ping timeout: 186 seconds)
#1046 [13:48] * Cinnie [Cinnie@notlogged] has joined #minecrafthelp
#1047 [13:48] * Shivm0 [Shivm0@notlogged] has joined #minecrafthelp
#1048 [13:48] <AmericanCrafter> I have an error where Minecraft first just said Play Offline, then I tried logging in again and that didnt work. So I reinstalled Minecraft but now it just says something to do with a corruption in the Minecraft Runtime Environment. How do I fix this problem?
#1049 [13:49] <mattym> ??> AmericanCrafter win/reinst
#1050 [13:49] <VoxelHead> AmericanCrafter: You may need to reinstall the locally installed files that Minecraft puts into place.
#1051 [13:49] <VoxelHead> AmericanCrafter: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1052 [13:49] <Shivm0> Hello, can someone tell me how to connect to a local multiplayer server on minecraft pocket edition
#1053 [13:49] <mattym> Shivm0, Is someome running a LAN server on your network?
#1054 [13:50] * DMUSER [DMUSER@notlogged] has joined #minecrafthelp
#1055 [13:50] * DMUSER [DMUSER@notlogged] has quit. (Client Quit)
#1056 [13:51] <Shivm0> I dont know what that is. We are playing on iphone and ipad
#1057 [13:52] * Robotsmash [Robotsmash@notlogged] has quit. (Quit: Web client closed)
#1058 [13:52] * Cinnie [Cinnie@notlogged] has quit. (Client Quit)
#1059 [13:52] * Thornado [Thornado@notlogged] has joined #minecrafthelp
#1060 [13:53] <AmericanCrafter> VoxelHead, It says 'Unable to start the Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft."
#1061 [13:53] <Thornado> Can anyone help me? I cant access my nephews realms-world because I need parental consent. How do I bypass this?
#1062 [13:53] <mattym> Shivm0, One of the people playing needs to go into the Options, and Enable Local Server Multiplayer from within a world
#1063 [13:54] <mattym> Shivm0, Then the other person needs to hit play, then refresh the worls list and it should show the other persons LAN world
#1064 [13:54] * MR__ShOoTeR [MR__ShOoTeR@notlogged] has joined #minecrafthelp
#1065 [13:54] <mattym> Thornado, There is no bypass, you need to log into your mojang account and set it up
#1066 [13:55] <mattym> AmericanCrafter, Follow the instructions VoxelHead sent
#1067 [13:55] <Thornado> Set up what? I secured my account.
#1068 [13:55] <AmericanCrafter> mattym, thats what I did.
#1069 [13:55] <mattym> ??> Thornado launcher/relog
#1070 [13:55] <VoxelHead> Thornado: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1071 [13:55] <mattym> Thornado, Try that ^
#1072 [13:56] <Thornado> Will try. Thanks!
#1073 [13:56] <mattym> AmericanCrafter, You went to the folder and deleted everything but "saves"?
#1074 [13:56] * brimnesbraut1 [brimnesbraut1@notlogged] has joined #minecrafthelp
#1075 [13:56] * MR__ShOoTeR [MR__ShOoTeR@notlogged] has quit. (Client Quit)
#1076 [13:56] <AmericanCrafter> yes, mattym.
#1077 [13:57] <mattym> AmericanCrafter, What version of the installed did you download. .msi or .exe
#1078 [13:57] <AmericanCrafter> .exe
#1079 [13:57] <mattym> AmericanCrafter, Try using the .msi version
#1080 [13:57] <AmericanCrafter> ok. should I uninstall/ delete the .exe version?
#1081 [13:58] <mattym> AmericanCrafter, you can just delete the .exe file. The .msi installer should overwrite the rest of the stuff
#1082 [13:58] <mattym> AmericanCrafter, Or at least it will give yo the option to remove or fix the install
#1083 [13:58] <mattym> ZtephaN, ??> tools/hjt
#1084 [13:59] <ZtephaN> mattym, what?
#1085 [13:59] <mattym> ??> ZtephaN tools/hjt
#1086 [13:59] <VoxelHead> ZtephaN: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1087 [13:59] <VoxelHead> ZtephaN: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1088 [13:59] <brimnesbraut1> i put on a texturepack and my minecraft crashed it tells me to go to my minecraft folder and go to an options folder and change my skin from skin to skin default but there is no skin in my options folder
#1089 [13:59] <mattym> ZtephaN, Follow those instructions for me ^
#1090 [13:59] <Thornado> I still need parental consent. I've tried three times.
#1091 [14:00] <brimnesbraut1> can someone help me
#1092 [14:00] <mattym> brimnesbraut1, If a texture pack causes the crash, then get rid of the texture pack
#1093 [14:00] <brimnesbraut1> how
#1094 [14:00] * ZtephaN [ZtephaN@notlogged] has quit. (Quit: Web client closed)
#1095 [14:00] <mattym> brimnesbraut1, And Options is not a folder, its a file, if you delete the Options file, it should set everything to default
#1096 [14:00] <mattym> ??> brimnesbraut1 launcher/.minecraft
#1097 [14:00] <VoxelHead> brimnesbraut1: To get at Minecraft's locally stored files using the launcher, start the launcher. Press Edit Profile, then Open Game Dir.
#1098 [14:00] <brimnesbraut1> ok
#1099 [14:00] <mattym> brimnesbraut1, Those ^ instructions will get you to the folder
#1100 [14:01] <mattym> Thornado, How old are you? When the account was purchased were you under 13?
#1101 [14:01] <AmericanCrafter> @mattym, it says the "Unable to start MRE corruption error.'
#1102 [14:01] <Shivm0> hello
#1103 [14:02] <Shivm0> Is anyone there
#1104 [14:02] <brimnesbraut1> thanks it worked
#1105 [14:02] <brimnesbraut1> thanks it worked
#1106 [14:02] <mattym> Shivm0, If you read up, i gave you instructions
#1107 [14:02] <AmericanCrafter> hi Shivm0, we are busy.
#1108 [14:02] <mattym> AmericanCrafter, "WE" are not busy
#1109 [14:03] <AmericanCrafter> ok
#1110 [14:03] <mattym> AmericanCrafter, If you start the .msi installer does it give you the option to "Repair"
#1111 [14:03] <AmericanCrafter> i downloaded the .msi file and it says the MRE corruption error.
#1112 [14:04] <AmericanCrafter> yes
#1113 [14:05] <mattym> AmericanCrafter, Did you try the repair option
#1114 [14:05] * ZtephaN [ZtephaN@notlogged] has joined #minecrafthelp
#1115 [14:05] <AmericanCrafter> yes
#1116 [14:05] <AmericanCrafter> What option is best: .msi or .exe?
#1117 [14:06] <AmericanCrafter> for a Windows HP Laptop?
#1118 [14:06] <mattym> AmericanCrafter, They are almost the same,
#1119 [14:06] <mattym> AmericanCrafter, You may however need to use the alternate
#1120 [14:06] <ZtephaN> So i cant connect to barely any public servers, which i know work bc my friends can connect. The problem occured after the 1.8 updates came. Ive tried several fixes such as firewall issues, DNS, and uninstall anti-virus programs. The error i get is "java.net.ConnectException: Connection timed out: no further information:"
#1121 [14:06] <mattym> AmericanCrafter, Which also means you need to make sure your java is up to date
#1122 [14:07] <Thornado> I'm 28 years old. I bought minecraft before it was released, many years ago
#1123 [14:07] <mattym> ZtephaN, Can you please stop repeating yourself and follow the instructions I have sent
#1124 [14:07] <mattym> Thornado, Did you migrate to a mojang account?
#1125 [14:07] <ZtephaN> mattym, how do you send messages like that?
#1126 [14:07] <Thornado> Migrate? What do you mean?
#1127 [14:08] <mattym> Thornado, When you log into the game, do you use a Username and Password or Email and Password combination
#1128 [14:08] <mattym> ??> ZtephaN tools/hjt
#1129 [14:08] <VoxelHead> ZtephaN: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1130 [14:08] <VoxelHead> ZtephaN: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1131 [14:08] <mattym> ZtephaN, Follow the instructions ^ and I can try to help
#1132 [14:09] <Thornado> Mattym, I use my e-mail and pw to log in
#1133 [14:11] <mattym> Thornado, Then go to account.mojang.com/me/settings log in and make sure all the info is up to date and secure
#1134 [14:12] <ZtephaN> mattym, did you get link?
#1135 [14:12] <mattym> ZtephaN, yes one moment
#1136 [14:12] <Thornado> mattym, everything there is updated and looks ok
#1137 [14:13] * zubazoo [zubazoo@notlogged] has joined #minecrafthelp
#1138 [14:13] * Shivm0 [Shivm0@notlogged] has quit. (Ping timeout: 204 seconds)
#1139 [14:13] <mattym> ZtephaN, You still have Avira installed
#1140 [14:13] <zubazoo> I migrated to a mojang account and I typed in my email and password on the MC client and it wont login
#1141 [14:14] <zubazoo> I checked many skin stealers and they all say my account does not exist
#1142 [14:14] <mattym> Thornado, Most importantly is the birth date correct
#1143 [14:14] <zubazoo> even the /give command for my head does not wrk
#1144 [14:14] * Qso [Qso@notlogged] has joined #minecrafthelp
#1145 [14:14] <mattym> zubazoo, What is your username
#1146 [14:14] <zubazoo> zubazoo
#1147 [14:15] <Thornado> mattym, it says 1986.
#1148 [14:15] <mattym> Thornado, Well it seems to be flagging you as a user under 13
#1149 [14:16] <mattym> ??> Thornado mojang/email
#1150 [14:16] <VoxelHead> Thornado: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1151 [14:16] <VoxelHead> Thornado: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1152 [14:16] <mattym> zubazoo, One moment
#1153 [14:17] <Thornado> mattym, thanks. I'll send them an e-mail. It's ages since I was 13 :P
#1154 [14:17] <mattym> zubazoo, Did you ever change your username?
#1155 [14:17] <zubazoo> no
#1156 [14:18] <mattym> zubazoo, Well it looks like you may have been hacked, follow the next set of instructions
#1157 [14:18] <mattym> ??> zubazoo account/hacked
#1158 [14:18] <VoxelHead> zubazoo: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#1159 [14:18] <VoxelHead> zubazoo: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1160 [14:18] <zubazoo> how do I get my transaction id
#1161 [14:18] <mattym> zubazoo, There should be instructions for that in with the rest
#1162 [14:19] <Extreme> zubazoo: When were you last able to access your account?
#1163 [14:19] * lonewolf_01 [lonewolf_01@notlogged] has joined #minecrafthelp
#1164 [14:19] <lonewolf_01> hello?
#1165 [14:19] <lonewolf_01> can someone help me?
#1166 [14:20] <lonewolf_01> i cannot access my minecraft account. i need help
#1167 [14:20] <Extreme> lonewolf_01: What's the issue?
#1168 [14:20] <lonewolf_01> i dont remember the info i used to linl the minecraft account to Mojang
#1169 [14:21] <lonewolf_01> link*
#1170 [14:21] <Extreme> lonewolf_01: You do not know the email that you used to migrate the account?
#1171 [14:22] <lonewolf_01> no. its been awhile since i did it, do you think you can help me? the name of the origional account before migration was Lonewolf_01
#1172 [14:22] * AmericanCrafter [AmericanCrafter@notlogged] has quit. (Quit: Web client closed)
#1173 [14:22] <Extreme> lonewolf_01: Have you checked all your emails? Login to each of them and check for any mail from Mojang.
#1174 [14:23] <lonewolf_01> yes but i dont remember what i used. i want to reset the email and password to something i can remember currently
#1175 [14:23] * Kairi_KhCoded [Kairi_KhCoded@notlogged] has joined #minecrafthelp
#1176 [14:24] <lonewolf_01> the account before migration was Lonewolf_01
#1177 [14:25] <Kairi_KhCoded> Hello? I was wondering if you can help me with a problem. I tried to go on Minecraft on a different computer and I got everything on it right, but it won't let me go on the main screen like multi-player servers or solo.
#1178 [14:25] <Kairi_KhCoded> Hello? I was wondering if you can help me with a problem. I tried to go on Minecraft on a different computer and I got everything on it right, but it won't let me go on the main screen like multi-player servers or solo.
#1179 [14:26] * Kairi_KhCoded [Kairi_KhCoded@notlogged] has left #minecrafthelp
#1180 [14:26] <Extreme> lonewolf_01: You cannot do that. However, you can contact Mojang with your transaction id and they will help you further.
#1181 [14:26] <Extreme> ??> lonewolf_01 account/trans-id/skrill
#1182 [14:26] <VoxelHead> lonewolf_01: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#1183 [14:26] <VoxelHead> lonewolf_01: If you need to recover your transaction ID from this service, you will need to contact Skrill: https://help.skrill.com/en/SpeakToSkrill
#1184 [14:27] <Extreme> ??> lonewolf_01 account/send-email
#1185 [14:27] <VoxelHead> lonewolf_01: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1186 [14:28] <ZtephaN> i cant connect to barely any public servers, which i know work bc my friends can connect. The problem occured after the 1.8 updates came. Ive tried several fixes such as firewall issues, DNS, and uninstall anti-virus programs. The error i get is "java.net.ConnectException: Connection timed out: no further information:". I was originally getting help from mattym, but he seems to be AFK
#1187 [14:29] * lonewolf_01 [lonewolf_01@notlogged] has quit. (Quit: Web client closed)
#1188 [14:32] * AlexCali [AlexCali@notlogged] has joined #minecrafthelp
#1189 [14:32] <AlexCali> https://www.facebook.com/VirtualLifeMinecraft
#1190 [14:32] * AlexCali [AlexCali@notlogged] has quit. (Client Quit)
#1191 [14:33] <Extreme> ZtephaN: Have you tried connecting to mctest.ae97.net?
#1192 [14:37] * Delaxarnyazer [Delaxarnyazer@notlogged] has quit. (Ping timeout: 198 seconds)
#1193 [14:38] * _BonZ_ [_BonZ_@notlogged] has joined #minecrafthelp
#1194 [14:38] <_BonZ_> Is there a known fix for Nviidia error code 8?
#1195 [14:39] <mattym> ??> _BonZ_ win/dxdiag
#1196 [14:39] <VoxelHead> _BonZ_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1197 [14:39] * uae_boy_uae [uae_boy_uae@notlogged] has joined #minecrafthelp
#1198 [14:39] * _BonZ_ [_BonZ_@notlogged] has quit. (Client Quit)
#1199 [14:39] * uae_boy_uae [uae_boy_uae@notlogged] has quit. (Client Quit)
#1200 [14:39] * cooper [cooper@notlogged] has quit. (Ping timeout: 204 seconds)
#1201 [14:40] * JamieMcGivern30 [JamieMcGivern30@notlogged] has joined #minecrafthelp
#1202 [14:41] * Jay [Jay@notlogged] has joined #minecrafthelp
#1203 [14:41] * Delaxarnyazer [Delaxarnyazer@notlogged] has joined #minecrafthelp
#1204 [14:41] <Jay> unable to install the game..we have paid for this game
#1205 [14:41] <JamieMcGivern30> Hello, i have been experiencing an issue with my minecraft when i go to sign in it says to make sure that i am online and make sure my minecraft isnt on? can anyone help?
#1206 [14:41] * Sam [Sam@notlogged] has joined #minecrafthelp
#1207 [14:42] <mattym> JamieMcGivern30, What antivirus program do you use?
#1208 [14:42] * superjonny [superjonny@notlogged] has joined #minecrafthelp
#1209 [14:42] <JamieMcGivern30> I use malware bytes
#1210 [14:43] * SuperPuperSteve [SuperPuperSteve@notlogged] has joined #minecrafthelp
#1211 [14:43] <superjonny> hi guys im new to minecraft on cpu. I've only used the pocket version. I just paid for the full version and it won't let me play out of demo mode. what gives?
#1212 [14:43] <superjonny> is there something I'm doing wrong?
#1213 [14:43] <mattym> JamieMcGivern30, Thats an antimalware program, do you use any other Antivirus?
#1214 [14:43] <JamieMcGivern30> Yes i only use the original Windows Defender
#1215 [14:43] <mattym> ??> superjonny launcher/bug/demo
#1216 [14:44] <superjonny> ? what does that mean mattym
#1217 [14:44] <mattym> ??> JamieMcGivern30 tools/hjt
#1218 [14:44] <VoxelHead> JamieMcGivern30: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1219 [14:44] <VoxelHead> JamieMcGivern30: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1220 [14:44] <mattym> superjonny, One monment
#1221 [14:44] * Sam [Sam@notlogged] has quit. (Client Quit)
#1222 [14:44] * Sam [Sam@notlogged] has joined #minecrafthelp
#1223 [14:44] <mattym> ??> superjonny account/bug/demo
#1224 [14:44] <VoxelHead> superjonny: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#1225 [14:44] <superjonny> account/bug/demo
#1226 [14:44] <superjonny> where do i find that...
#1227 [14:45] <mattym> superjonny, Read what VoxelHead said
#1228 [14:45] <JamieMcGivern30> VoxelHead ill try it
#1229 [14:45] <mattym> ?? bot
#1230 [14:45] <VoxelHead> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1231 [14:46] <JamieMcGivern30> http://paste.ubuntu.com/11732273/
#1232 [14:46] <mattym> JamieMcGivern30, One moment
#1233 [14:46] <SuperPuperSteve> ??
#1234 [14:46] <mattym> JamieMcGivern30, Uninstall Hamachi
#1235 [14:46] * mixmasterjacob [mixmasterjacob@notlogged] has joined #minecrafthelp
#1236 [14:46] <JamieMcGivern30> Ok
#1237 [14:47] <mixmasterjacob> Hello, does anyone know why I see a bunch of white/black specs on blocks http://prntscr.com/7i57j9
#1238 [14:47] <superjonny> that really didn't help at all..
#1239 [14:47] <JamieMcGivern30> Hamachi is now uninstalled
#1240 [14:48] <mattym> JamieMcGivern30, You may need to restart the machine, then try Minecraft again
#1241 [14:48] <JamieMcGivern30> Ok
#1242 [14:48] <mattym> superjonny, Did you read through all the info and make sure that you did everything correctly
#1243 [14:48] <mattym> mixmasterjacob, That does not look like minecraft
#1244 [14:48] <superjonny> i log in to mojang
#1245 [14:48] <superjonny> and it doesn't say anything
#1246 [14:48] <superjonny> it just says import an old name
#1247 [14:48] <superjonny> which i don't have.
#1248 [14:48] <Jay> I have the same problem as superjonny
#1249 [14:48] <mixmasterjacob> mattym: What does it look like then lol?
#1250 [14:49] <mattym> superjonny, That measn your transaction didnt complete
#1251 [14:49] <mattym> Jay, Can you explain your issue in further detail
#1252 [14:49] <mixmasterjacob> It has to be some video setting or something in 1,8
#1253 [14:49] <mattym> mixmasterjacob, What program is that open in?
#1254 [14:49] <mixmasterjacob> What program? Its minecraft
#1255 [14:50] <mattym> mixmasterjacob, Minecraft has no axis indicator, which i can clearly see in that screenshot
#1256 [14:50] <Jay> I logged into mojang with the same account that I had received a receipt with, and it shows that I haven't purchased Minecraft
#1257 [14:50] <Sam> Hi my chat on only 1 server keeps repeating somthing so fast i cant read the chaat bar at all
#1258 [14:50] <mixmasterjacob> Yes it does mattym in F3 mode
#1259 [14:51] <superjonny> it did complete. i have a receipt in my email
#1260 [14:51] <mattym> mixmasterjacob, Then uninstall your texrure pack
#1261 [14:51] <superjonny> and it took 26.95 from me lol
#1262 [14:51] <Jay> Same
#1263 [14:51] <superjonny> i'm not an idiot.
#1264 [14:51] <mixmasterjacob> There is no texture pack on
#1265 [14:51] <mattym> superjonny, and Jay you may both need to contact mojang support, info to follow
#1266 [14:51] <mattym> ?? mojang/email
#1267 [14:51] <superjonny> to be honest i can't belive one of the most popular games online has the worst user interface website i've ever used.
#1268 [14:51] <VoxelHead> mojang/email: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1269 [14:51] <VoxelHead> mojang/email: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1270 [14:51] * JamieMcGivern30 [JamieMcGivern30@notlogged] has quit. (Ping timeout: 204 seconds)
#1271 [14:52] <mixmasterjacob> mattym: There is no RP pack
#1272 [14:52] * JamieMcGivern30 [JamieMcGivern30@notlogged] has joined #minecrafthelp
#1273 [14:52] <mattym> mixmasterjacob, Well that screenshot looks super low resolution, if you have the settings that low the dots may just be there
#1274 [14:53] <JamieMcGivern30> Im back i restarted it and it didnt fix
#1275 [14:53] * Jay [Jay@notlogged] has quit. (Quit: Web client closed)
#1276 [14:53] <mattym> JamieMcGivern30, What does it say now when you try to log in
#1277 [14:53] <JamieMcGivern30> The same thing
#1278 [14:53] * ZtephaN [ZtephaN@notlogged] has quit. (Ping timeout: 204 seconds)
#1279 [14:54] <mattym> JamieMcGivern30, And waht is that exatly as it appears for you
#1280 [14:54] <mixmasterjacob> mattym: its not lo res, it was just croped here http://prntscr.com/7i5bmr
#1281 [14:54] <mixmasterjacob> And yes before you ask, it happens without Optifine too
#1282 [14:54] <mattym> mixmasterjacob, If you have mods (optifine included) they may be your issue
#1283 [14:55] <mixmasterjacob> It does the same thing without optifine
#1284 [14:55] <mattym> mixmasterjacob, Follow the instructions im gonna link
#1285 [14:55] <mattym> ??> mixmasterjacob win/dxdiag
#1286 [14:55] <VoxelHead> mixmasterjacob: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1287 [14:55] <mixmasterjacob> Im on a mac
#1288 [14:55] <mattym> mixmasterjacob, Then is there a driver update option for you?
#1289 [14:56] <superjonny> i've paid for the damn game but minecraft.net doesn't recognize it. it tries to make me pay again
#1290 [14:56] <superjonny> where do i go for a refund. fuck this.
#1291 [14:56] * AuBot kicked superjonny from #minecrafthelp (Reason: uperjonny :Please keep it civil.)
#1292 [14:56] * NotJiiJ [NotJiiJ@notlogged] has joined #minecrafthelp
#1293 [14:56] <JamieMcGivern30> It says: Sorry, but we couldnt connect to our servers. Please make sure you are online and that minecraft is not blocked (SocketExeption: Unrecognized windows socket error: 10106:create)
#1294 [14:56] <mattym> JamieMcGivern30, Do you know how to open the command line on your machine?
#1295 [14:57] <mixmasterjacob> no mattym
#1296 [14:57] <JamieMcGivern30> is that the command prompt?
#1297 [14:57] <mattym> JamieMcGivern30, Yes
#1298 [14:57] <JamieMcGivern30> Yes i do
#1299 [14:57] <NotJiiJ> hi, mattym, remeber me? i mae an image of what is happening. (sorry, i speak portuguese, and the language in the image is the same) http://i.imgur.com/jXfwp7u.png
#1300 [14:58] <mattym> JamieMcGivern30, Open it up and type this withouth the quotes "netsh winsock reset" then hit Enter, when its done you will need to restart the computer again
#1301 [14:58] <mattym> ??> NotJiiJ win/dxdiag
#1302 [14:58] <VoxelHead> NotJiiJ: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1303 [14:59] <JamieMcGivern30> ok im restarting now
#1304 [14:59] <mattym> mixmasterjacob, Can you go into the Options for the game, them Video Option, and screenshot that for me
#1305 [14:59] <NotJiiJ> AGAIN?
#1306 [15:00] <mattym> NotJiiJ, Yes, its showing a video driver error, and i need to check them
#1307 [15:00] <mixmasterjacob> http://prntscr.com/7i5f7n
#1308 [15:01] <NotJiiJ> http://paste.ubuntu.com/11732365/
#1309 [15:01] * superjonny [superjonny@notlogged] has joined #minecrafthelp
#1310 [15:01] <mattym> mixmasterjacob, Please uninstall Optifine, then get me the screenshot again
#1311 [15:01] <superjonny> i just purchased Minecraft and I can't make an account name. there is no token in mojang account
#1312 [15:01] <superjonny> all it says is import an old account
#1313 [15:02] <superjonny> i have a receipt from Mojang for 26.95
#1314 [15:02] <mattym> ??> superjonny mojang/email
#1315 [15:02] * rafaelgamer12 [rafaelgamer12@notlogged] has joined #minecrafthelp
#1316 [15:02] <VoxelHead> superjonny: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1317 [15:02] <VoxelHead> superjonny: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1318 [15:02] * bildramer [bildramer@notlogged] has quit. (Ping timeout: 378 seconds)
#1319 [15:02] <mixmasterjacob> http://prntscr.com/7i5g7u
#1320 [15:02] <Sam> My chat keeps repeating "Unable to locate sign at (a bunch of different coordinates every time) " and its just my chat)
#1321 [15:02] <mattym> superjonny, Fill out that form ^ and describe the issue you are having
#1322 [15:02] <mattym> Sam, That usually means you have entered a world tha was edited, or corrupted
#1323 [15:03] * JamieMcGivern30 [JamieMcGivern30@notlogged] has quit. (Ping timeout: 204 seconds)
#1324 [15:03] <mattym> mixmasterjacob, Try turning the Mipmaps to Off
#1325 [15:03] * FLHerne [FLHerne@notlogged] has quit. (Quit: There's a real world out here!)
#1326 [15:03] * FLHerne [FLHerne@notlogged] has joined #minecrafthelp
#1327 [15:03] <Sam> What does that mean? + its on aa server.
#1328 [15:03] <superjonny> This is ridiculous. I want a refund. where do I email for that
#1329 [15:03] * JamieMcGivern30 [JamieMcGivern30@notlogged] has joined #minecrafthelp
#1330 [15:03] <superjonny> I'm done trying to figure this outl.
#1331 [15:03] <mixmasterjacob> That was it thanks mattym!
#1332 [15:04] <mattym> Sam, Its likely due to something the server is running
#1333 [15:04] <superjonny> What is the link for a refund.
#1334 [15:04] <JamieMcGivern30> Im back and it worked thanks so much !
#1335 [15:04] <Sam> ok thx
#1336 [15:04] * srjakegamer [srjakegamer@notlogged] has joined #minecrafthelp
#1337 [15:04] <mattym> ??> superjonny account/refund
#1338 [15:04] <VoxelHead> superjonny: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1339 [15:04] <mixmasterjacob> mipmaps do?
#1340 [15:04] <NotJiiJ> "------------------ System Information ------------------ Time of this report: 6/15/2015, 18:12:32 Machine name: RCA_01 Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506) Language: Portuguese (Regional Setting: Portuguese) System Manufacturer: INTEL_ System Model: DX79TO__ BIOS: Default System BIOS Processor: Intel(R) Core(TM) i7-3820 CP
#1341 [15:04] * srjakegamer [srjakegamer@notlogged] has quit. (Client Quit)
#1342 [15:04] <mattym> mixmasterjacob, Its just a Video option, your computer probably doesnt fully support it
#1343 [15:04] <NotJiiJ> http://paste.ubuntu.com/11732365/
#1344 [15:05] <mixmasterjacob> Oh okay thanks
#1345 [15:05] <mattym> NotJiiJ, One moment
#1346 [15:06] <NotJiiJ> okay
#1347 [15:06] * SuperPuperSteve [SuperPuperSteve@notlogged] has quit. (Remote host closed the connection)
#1348 [15:06] <mattym> NotJiiJ, Your drivers are old
#1349 [15:07] <mattym> NotJiiJ, You need to Download and Install the Catalyst from here http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064
#1350 [15:07] <JamieMcGivern30> Anybody know how to stop lag? i use optifine too
#1351 [15:07] * Sam [Sam@notlogged] has quit. (Ping timeout: 204 seconds)
#1352 [15:08] <mattym> JamieMcGivern30, We dont support 3rd party stuff. If you are experiencing low FPS, try lowering your Video Settings, if yo have Lag online, get better internet
#1353 [15:08] * kusanagi__ [kusanagi__@notlogged] has joined #minecrafthelp
#1354 [15:08] <JamieMcGivern30> Ok sorry
#1355 [15:08] * SuperPuperSteve [SuperPuperSteve@notlogged] has joined #minecrafthelp
#1356 [15:08] * Kaname is now known as Ritsuka
#1357 [15:10] * kusanagi_ [kusanagi_@notlogged] has quit. (Ping timeout: 180 seconds)
#1358 [15:10] * mixmasterjacob [mixmasterjacob@notlogged] has quit. (Ping timeout: 204 seconds)
#1359 [15:14] * rafaelgamer12 [rafaelgamer12@notlogged] has quit. (Quit: Web client closed)
#1360 [15:14] * JamieMcGivern30 [JamieMcGivern30@notlogged] has quit. (Ping timeout: 204 seconds)
#1361 [15:15] * Thornado [Thornado@notlogged] has quit. (Quit: Web client closed)
#1362 [15:16] * LegendPvP_ [LegendPvP_@notlogged] has joined #minecrafthelp
#1363 [15:17] <LegendPvP_> I have a big problem when I wanted to change my name I clicked change then I went on to my minecraft and put the information in and it didn't work
#1364 [15:17] <LegendPvP_> ?
#1365 [15:18] <LegendPvP_> Then I tried changing it my password so I went on another computer and changed it and tried again and it didn't work, I tried logging in through the other computer and it worked please help me??
#1366 [15:19] * DarkClouds75 [DarkClouds75@notlogged] has joined #minecrafthelp
#1367 [15:19] <LegendPvP_> PLEASE HELP
#1368 [15:20] <DarkClouds75> [11:36:13] [Client thread/INFO]: Setting user: DarkClouds75 [11:36:13] [Client thread/INFO]: (Session ID is token:ec7fb09a342348578c3b0f70141dfb3a:0a3d3c6824f84bfc8408cda09954b16b) [11:36:20] [Client thread/INFO]: LWJGL Version: 2.9.4 [11:36:22] [Client thread/INFO]: Reloading ResourceManager: Default [11:36:23] [Sound Library Loader/INFO]: Starting up SoundSystem... [11:36:23] [Thread-6/INFO]: Initializing LWJGL OpenAL [11:
#1369 [15:20] * AnimalPlayzGames [AnimalPlayzGames@notlogged] has joined #minecrafthelp
#1370 [15:20] <DarkClouds75> http://paste.ubuntu.com/11732442/
#1371 [15:21] <DarkClouds75> please help my minecraft keeps crashing
#1372 [15:21] <LegendPvP_> I have a big problem when I wanted to change my name I clicked change then I went on to my minecraft and put the information in and it didn't work. Then I tried changing it my password so I went on another computer and changed it and tried again and it didn't work, I tried logging in through the other computer and it worked please help me??
#1373 [15:22] <LegendPvP_> please I NEED HELP
#1374 [15:22] * bildramer [bildramer@notlogged] has joined #minecrafthelp
#1375 [15:22] <LegendPvP_> this takes so long
#1376 [15:23] <AnimalPlayzGames> hello im am on a Windows 10 Laptop i have updated my drivers and restarted my computer it still says lack of updated drivers
#1377 [15:23] <LegendPvP_> I have a big problem when I wanted to change my name I clicked change then I went on to my minecraft and put the information in and it didn't work. Then I tried changing it my password so I went on another computer and changed it and tried again and it didn't work, I tried logging in through the other computer and it worked please help me??
#1378 [15:24] <DarkClouds75> http://paste.ubuntu.com/11732442/ i need help my minecraft keeps crashing
#1379 [15:24] <LegendPvP_> I have a big problem when I wanted to change my name I clicked change then I went on to my minecraft and put the information in and it didn't work. Then I tried changing it my password so I went on another computer and changed it and tried again and it didn't work, I tried logging in through the other computer and it worked please help me??
#1380 [15:27] <mattym> DarkClouds75, One moment
#1381 [15:27] <mattym> LegendPvP_, You said it worked on one computer but not the other?
#1382 [15:27] <AnimalPlayzGames> heres my link http://paste.ubuntu.com/11732420/
#1383 [15:27] * Jay [Jay@notlogged] has joined #minecrafthelp
#1384 [15:27] * Davidgrizzly [Davidgrizzly@notlogged] has joined #minecrafthelp
#1385 [15:27] <mattym> AnimalPlayzGames, We dont support Windows 10 here
#1386 [15:28] <LegendPvP_> Yes
#1387 [15:28] <LegendPvP_> Yes mattym
#1388 [15:28] <AnimalPlayzGames> i heard yall do
#1389 [15:28] <mattym> AnimalPlayzGames, And your graphics will never be supported on windows 10
#1390 [15:28] <LegendPvP_> I don't know what is going on
#1391 [15:28] <mattym> AnimalPlayzGames, Then you hear wrong
#1392 [15:28] <LegendPvP_> What should I do?
#1393 [15:29] <mattym> LegendPvP_, What browser are you using on the computer where it wont work
#1394 [15:29] <AnimalPlayzGames> FUCK YO COUCH NIGGA
#1395 [15:29] * AuBot kicked AnimalPlayzGames from #minecrafthelp (Reason: nimalPlayzGames :Please keep it civil.)
#1396 [15:29] <Jay> purchased the game, from the ordered confirmation email, there is link to download. Download the msi file and executed, but only demo version is appearing
#1397 [15:29] <LegendPvP_> I tried both Safari and Chrome
#1398 [15:29] * golionz [golionz@notlogged] has quit. (Ping timeout: 198 seconds)
#1399 [15:29] <mattym> Jay, Did you follow the instructions i sent earlier to email them about your issue
#1400 [15:30] <LegendPvP_> And I tried logging in through minecraft.net and mojang.com both don't work
#1401 [15:30] <mattym> LegendPvP_, Those should work, have you tried clearing your history and cache, then trying again
#1402 [15:30] <mattym> LegendPvP_, What is your current username?
#1403 [15:30] <DarkClouds75> i still need help
#1404 [15:30] <mattym> DarkClouds75, Im still looking through the log
#1405 [15:30] <Jay> not received to my email id
#1406 [15:30] <DarkClouds75> ok
#1407 [15:30] <LegendPvP_> I changed it to LegendPvP_ but b4 that it was tyson28552
#1408 [15:30] * SuperPuperSteve [SuperPuperSteve@notlogged] has quit. (Quit: End of stream)
#1409 [15:31] <LegendPvP_> so what should I do?
#1410 [15:31] <LegendPvP_> I restarted
#1411 [15:31] * AnimalPlayzGames [AnimalPlayzGames@notlogged] has joined #minecrafthelp
#1412 [15:31] <AnimalPlayzGames> FUCK YO COUCH NIQQA
#1413 [15:31] <AnimalPlayzGames> im too white for that
#1414 [15:31] <Jay> what shall do for play game
#1415 [15:31] * AuBot kicked AnimalPlayzGames from #minecrafthelp (Reason: nimalPlayzGames :Please keep it civil.)
#1416 [15:32] * linus [linus@notlogged] has joined #minecrafthelp
#1417 [15:32] <LegendPvP_> mattym what should I do please help
#1418 [15:32] <mattym> Jay, You need to wait for them to reply, can take 3-4 days
#1419 [15:32] <mattym> LegendPvP_, One moment im checking something
#1420 [15:32] <LegendPvP_> Ok thanks
#1421 [15:33] * stupid3700_ [stupid3700_@notlogged] has joined #minecrafthelp
#1422 [15:33] <mattym> LegendPvP_, When you are logging in, you are using your Email and Password correct?
#1423 [15:33] <LegendPvP_> I have tried one computer haven't tried more because I think that it will mess things up more than it already is, But I can login perfectly fine with that computer
#1424 [15:33] <Jay> ok thanks.. even i login into the web site & trying to install, its asking to pay me $26.0
#1425 [15:33] <LegendPvP_> Yes I am
#1426 [15:33] * stupid3700_ is now known as stupid3700
#1427 [15:33] <LegendPvP_> I have changed my password like 5 times because it doesn't work
#1428 [15:34] <mattym> Jay, It looked like something went wrong with the purchase, fill out that form i sent earlier and wait for a reply
#1429 [15:34] <mattym> LegendPvP_, If you failed to log in too many times on the website, you may have been locked out
#1430 [15:34] <DarkClouds75> ........
#1431 [15:34] <LegendPvP_> mattym should I try with another computer
#1432 [15:34] <mattym> LegendPvP_, You may need to wait to log in online again
#1433 [15:34] <LegendPvP_> How would I get back in? How long do I have to wiat?
#1434 [15:34] <mattym> LegendPvP_, Can you try logging into the game itself
#1435 [15:35] <LegendPvP_> Yes tried that
#1436 [15:35] <mattym> LegendPvP_, And on the game also use your email and password
#1437 [15:35] <LegendPvP_> Won't work, I redownloaded the game a couple of times too
#1438 [15:35] <LegendPvP_> Yes email and password
#1439 [15:35] <mattym> LegendPvP_, Try this
#1440 [15:35] <mattym> LegendPvP_, Mac?
#1441 [15:35] <LegendPvP_> I don't know what I should do
#1442 [15:35] <LegendPvP_> yes I am mac
#1443 [15:35] <mattym> ??> LegendPvP_ mac/reinst
#1444 [15:35] <VoxelHead> LegendPvP_: You may need to reinstall the locally installed files that Minecraft puts into place.
#1445 [15:35] <VoxelHead> LegendPvP_: To do so, run the following command in a terminal: curl -L git.io/reinstmc | sh
#1446 [15:36] <LegendPvP_> What does that do?
#1447 [15:36] <LegendPvP_> Where do I type it
#1448 [15:36] * superjonny [superjonny@notlogged] has quit. (Ping timeout: 204 seconds)
#1449 [15:36] <mattym> LegendPvP_, As it says, open up terminal
#1450 [15:36] <Jay> ok thanks...
#1451 [15:36] <DarkClouds75> sooooooo.................
#1452 [15:36] <LegendPvP_> Wait so I open up terminal??
#1453 [15:36] <mattym> LegendPvP_, Terminal should be an app located in the Finder under the Utilities section
#1454 [15:36] <mattym> ??> DarkClouds75 scold/patience
#1455 [15:36] <VoxelHead> DarkClouds75: Please be patient when waiting for a response. Many of the helpers here are helping in their free time at school or work, and often get called away.
#1456 [15:36] <LegendPvP_> Yes then I type that??
#1457 [15:36] * linus [linus@notlogged] has quit. (Client Quit)
#1458 [15:36] <VoxelHead> DarkClouds75: In short, your supplications will be answered, in the order in which they are received.
#1459 [15:36] <LegendPvP_> I type mac/reinst
#1460 [15:36] <LegendPvP_> ?
#1461 [15:37] * Jay [Jay@notlogged] has quit. (Quit: Web client closed)
#1462 [15:37] <mattym> LegendPvP_, No type the command that VoxelHead wrote in the directions
#1463 [15:37] <LegendPvP_> it says No such file or directory
#1464 [15:37] <LegendPvP_> Can u type it again
#1465 [15:37] <Afootpluto> DarkClouds75, what do you need help with?
#1466 [15:37] <LegendPvP_> Because I have to go soon and I'm scared
#1467 [15:38] * Stanly [Stanly@notlogged] has joined #minecrafthelp
#1468 [15:38] <mattym> ??> LegendPvP_ mac/reinst
#1469 [15:38] <VoxelHead> LegendPvP_: You may need to reinstall the locally installed files that Minecraft puts into place.
#1470 [15:38] <VoxelHead> LegendPvP_: To do so, run the following command in a terminal: curl -L git.io/reinstmc | sh
#1471 [15:38] <LegendPvP_> ok lemme try
#1472 [15:38] <LegendPvP_> % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0 100 3143 100 3143 0 0 4916 0 --:--:-- --:--:-- --:--:-- 15406 usage: mktemp [-d] [-q] [-t prefix] [-u] template ... mktemp [-d] [-q] [-u] -t prefix mkfifo: : No such file or d
#1473 [15:38] <mattym> DarkClouds75, can you copy the contents of this file on your PC to the paste site and get me the link C:\Users\Kole Devereaux\AppData\Roaming\.minecraft\hs_err_pid5192.log
#1474 [15:39] <Stanly> Does anyone here know forge modding? i have a question :P
#1475 [15:39] <LegendPvP_> ok i did that now what??
#1476 [15:39] <mattym> ??> Stanly mods
#1477 [15:39] <VoxelHead> Stanly: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1478 [15:39] <VoxelHead> Stanly: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1479 [15:39] <mattym> LegendPvP_, What did you type in Temrinal?
#1480 [15:39] <LegendPvP_> What u told me to
#1481 [15:39] <DarkClouds75> http://paste.ubuntu.com/11732442/
#1482 [15:39] <LegendPvP_> curl -L git.io/reinstmc | sh
#1483 [15:39] <LegendPvP_> I typed that
#1484 [15:39] <Stanly> sorry, im trying to make a mod and i need a little help with ticks
#1485 [15:39] <LegendPvP_> ???
#1486 [15:39] * Sharon [Sharon@notlogged] has joined #minecrafthelp
#1487 [15:40] <DarkClouds75> my minecraft keeps crashing
#1488 [15:40] <LegendPvP_> Now what??
#1489 [15:40] <LegendPvP_> mattym??
#1490 [15:40] <DarkClouds75> http://paste.ubuntu.com/11732442/
#1491 [15:40] <mattym> LegendPvP_, Try logging in again though it looked like that didnt work
#1492 [15:41] <LegendPvP_> I did it again
#1493 [15:41] <mattym> DarkClouds75, Your game seems to be running out of Memory
#1494 [15:41] <LegendPvP_> Same words right?
#1495 [15:41] <Afootpluto> ??> DarkClouds75 win/dxdiag
#1496 [15:41] <VoxelHead> DarkClouds75: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1497 [15:41] <mattym> LegendPvP_, Try to log into minecraft again
#1498 [15:41] <DarkClouds75> what dose that mean
#1499 [15:41] <LegendPvP_> 2020-28552:~ 28552$ curl -L git.io/reinstmc | sh % Total % Received % Xferd Average Speed Time Time Time Current Dload Upload Total Spent Left Speed 0 0 0 0 0 0 0 0 --:--:-- --:--:-- --:--:-- 0 100 3143 100 3143 0 0 2995 0 0:00:01 0:00:01 --:--:-- 3069k usage: mktemp [-d] [-q] [-t prefix] [-u] template ... mktemp [-d
#1500 [15:41] <mattym> LegendPvP_, Dont post it here
#1501 [15:41] <mattym> LegendPvP_, Just let it finish what its doing
#1502 [15:42] <mattym> LegendPvP_, When its completely done, try to start Minecraft again and log in
#1503 [15:42] <LegendPvP_> not working again
#1504 [15:42] <mattym> ??> LegendPvP_ mojang/email
#1505 [15:42] <LegendPvP_> It says no such file or directory
#1506 [15:42] <VoxelHead> LegendPvP_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1507 [15:42] <VoxelHead> LegendPvP_: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1508 [15:43] <LegendPvP_> yup i did it
#1509 [15:43] * Stanly [Stanly@notlogged] has quit. (Ping timeout: 204 seconds)
#1510 [15:43] <mattym> LegendPvP_, You may need to fill out that form ^, describe the issue you had
#1511 [15:43] <Sharon> I purchased mine craft for my kid on her new MacBook. She had been playing the free version on her iPad. Cannot get the game other than demo. Seems to be an account/username/password issue but I can't find my out.
#1512 [15:44] <mattym> Sharon, can you go to account.mojang.com/me and log in
#1513 [15:44] <mattym> Sharon, Then tell me if under "My Games" its lists minecraft along with a purchase date and username
#1514 [15:44] <LegendPvP_> ok so thats all?
#1515 [15:44] <mattym> LegendPvP_, Fill out that form, let them know your login doesnt work, then wait for a reply
#1516 [15:45] <DarkClouds75> http://paste.ubuntu.com/11732553/
#1517 [15:46] <LegendPvP_> Ok thanks a lot for you help I will be back soon if it isn't fixed
#1518 [15:46] <Sharon> It lists minecraft but when I access it it asks if I want to purchase or play demo.
#1519 [15:46] <mattym> DarkClouds75, Thats not a propper dxdiag
#1520 [15:47] <DarkClouds75> yes it is
#1521 [15:47] * LegendPvP_ [LegendPvP_@notlogged] has quit. (Quit: Web client closed)
#1522 [15:47] <mattym> Sharon, On the website, does it list the username you selected next to Minecraft under "My Games"
#1523 [15:47] <mattym> DarkClouds75, This is what its supposed to look like http://paste.ubuntu.com/11732365/
#1524 [15:48] <Afootpluto> ??< win/!
#1525 [15:48] <Sharon> Under settings it has my daughters info, including her email, the same as for the free game, and her new password.
#1526 [15:49] <DarkClouds75> http://paste.ubuntu.com/11732365/
#1527 [15:49] * Kriss` [Kriss`@notlogged] has quit. (Quit: ZNC - http://znc.in)
#1528 [15:49] <mattym> DarkClouds75, I need your dxdiag info, not a copy of what i sent you
#1529 [15:49] <DarkClouds75> ooopps sorry one second
#1530 [15:49] <mattym> Sharon, Not under settings
#1531 [15:50] <Sharon> There is no username next to minecraft at games
#1532 [15:50] * felipe [felipe@notlogged] has joined #minecrafthelp
#1533 [15:50] <mattym> Sharon, Then you didnt properly complete the purchase
#1534 [15:50] * felipe [felipe@notlogged] has quit. (Client Quit)
#1535 [15:52] <Sharon> I have a receipt and the info. Where to go from here?
#1536 [15:53] <mattym> ??> Sharon mojang/email
#1537 [15:53] <VoxelHead> Sharon: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1538 [15:53] <VoxelHead> Sharon: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1539 [15:53] <mattym> Sharon, Fill out that form ^ use the Transaction-ID they sent in the confirmation email. And in "Message" say that you purchased it but have not had it show up on your account
#1540 [15:54] <Sharon> I've already sent one, so I guess I just wait?
#1541 [15:54] <mattym> Sharon, Yes
#1542 [15:55] <Sharon> Thanks anyway!
#1543 [15:55] * golionz [golionz@notlogged] has joined #minecrafthelp
#1544 [15:55] * stupid3700 [stupid3700@notlogged] has joined #minecrafthelp
#1545 [15:59] <DarkClouds75> http://paste.ubuntu.com/11732613/ here you go
#1546 [16:00] <mattym> DarkClouds75, Yeah, with only 2GB or RAM on that computer there is nothing you can change to fix your issue
#1547 [16:00] <DarkClouds75> ok thanks
#1548 [16:00] <DarkClouds75> for the help at least
#1549 [16:00] * Sharon [Sharon@notlogged] has quit. (Ping timeout: 204 seconds)
#1550 [16:01] <mattym> DarkClouds75, Try doing less, or lowering some ingame settings
#1551 [16:01] <DarkClouds75> ok thanks
#1552 [16:01] <mattym> DarkClouds75, Make sure when you play minecraft, its the only thing running
#1553 [16:01] <DarkClouds75> ok thank you
#1554 [16:01] * bildramer [bildramer@notlogged] has quit. (Read error: Connection reset by peer)
#1555 [16:02] <DarkClouds75> see ya later in life mattym
#1556 [16:03] * DarkClouds75 [DarkClouds75@notlogged] has quit. (Quit: Web client closed)
#1557 [16:04] * Jademalo [Jademalo@notlogged] has joined #minecrafthelp
#1558 [16:05] * skydiamond013 [skydiamond013@notlogged] has joined #minecrafthelp
#1559 [16:05] <skydiamond013> Hi
#1560 [16:06] <skydiamond013> I need help with java.lang.NullPointerException: group
#1561 [16:06] <mattym> ??> skydiamond013 launcher/crash-log
#1562 [16:06] <VoxelHead> skydiamond013: We need to see your crash log, which appears after a crash.
#1563 [16:06] <VoxelHead> skydiamond013: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1564 [16:06] * skydiamond013 [skydiamond013@notlogged] has quit. (Client Quit)
#1565 [16:10] * dominick100 [dominick100@notlogged] has joined #minecrafthelp
#1566 [16:11] * dominick100 [dominick100@notlogged] has quit. (Client Quit)
#1567 [16:14] * Jordan_ [Jordan_@notlogged] has joined #minecrafthelp
#1568 [16:14] <Jordan_> Hi I'm playing minecraft and I need to install Java 1.8.0 jdk and I don't know how
#1569 [16:15] <mattym> Jordan_, Have you tried using the .msi installer for Minecraft from minecraft.net/download
#1570 [16:24] * Mrnerdgamer11 [Mrnerdgamer11@notlogged] has joined #minecrafthelp
#1571 [16:26] * Jademalo [Jademalo@notlogged] has quit. (Quit: Leaving)
#1572 [16:26] * Jademalo [Jademalo@notlogged] has quit. (Quit: Leaving)
#1573 [16:27] * Mrnerdgamer11 [Mrnerdgamer11@notlogged] has left #minecrafthelp
#1574 [16:27] * mathias_ [mathias_@notlogged] has joined #minecrafthelp
#1575 [16:30] * mathias_ [mathias_@notlogged] has quit. (Client Quit)
#1576 [16:32] * zFanzarBr [zFanzarBr@notlogged] has joined #minecrafthelp
#1577 [16:33] * zFanzarBr [zFanzarBr@notlogged] has quit. (Client Quit)
#1578 [16:43] * eviep [eviep@notlogged] has joined #minecrafthelp
#1579 [16:44] <eviep> i need help fixing a crash which keeps happening when i download mca
#1580 [16:45] <eviep> ---- Minecraft Crash Report ----
#1581 [16:45] * tighearna [tighearna@notlogged] has joined #minecrafthelp
#1582 [16:45] <eviep> ---- Minecraft Crash Report ----
#1583 [16:46] <tighearna> Hi, I can't log in to minecraft.net because it's stuck on the security questions. I answer them correctly, but it keeps repeating the same questions over and over again until I log out. Any ideas how to get past this?
#1584 [16:47] <eviep> hi have you tried to close the window then going back on or refreshing?
#1585 [16:47] <tighearna> I rebooted the whole machine and cleared browser caches too. Didn't help.
#1586 [16:48] <eviep> oh
#1587 [16:48] * eviep [eviep@notlogged] has quit. (Client Quit)
#1588 [16:49] <tighearna> Oh wait. This time refreshing helped. Yay for randomness!
#1589 [16:50] * xmeggaforcex [xmeggaforcex@notlogged] has joined #minecrafthelp
#1590 [16:50] <xmeggaforcex> hi could i have some help i downloaded minecraft comes alive but every time i go on mc it crashes can any1 help?
#1591 [16:51] <Afootpluto> ??> xmeggaforcex launcher/crash-log
#1592 [16:51] <VoxelHead> xmeggaforcex: We need to see your crash log, which appears after a crash.
#1593 [16:51] <VoxelHead> xmeggaforcex: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1594 [16:51] * adrianogameover [adrianogameover@notlogged] has joined #minecrafthelp
#1595 [16:51] * adrianogameover [adrianogameover@notlogged] has joined #minecrafthelp
#1596 [16:52] * adrianogameover [adrianogameover@notlogged] has left #minecrafthelp
#1597 [16:54] <xmeggaforcex> then what do i do? voxe1head
#1598 [16:57] * xmeggaforcex [xmeggaforcex@notlogged] has quit. (Quit: Web client closed)
#1599 [17:03] * DemonChev_ [DemonChev_@notlogged] has joined #minecrafthelp
#1600 [17:03] * TheLovinator [TheLovinator@notlogged] has quit. (Read error: Connection reset by peer)
#1601 [17:05] * TheLovinator [TheLovinator@notlogged] has joined #minecrafthelp
#1602 [17:08] * jikmnjikmn123 [jikmnjikmn123@notlogged] has joined #minecrafthelp
#1603 [17:09] * jikmnjikmn123 [jikmnjikmn123@notlogged] has quit. (Client Quit)
#1604 [17:11] * DemonChev_ [DemonChev_@notlogged] has quit. (Quit: Leaving)
#1605 [17:13] * DemonChev [DemonChev@notlogged] has joined #minecrafthelp
#1606 [17:18] * thomas15v [thomas15v@notlogged] has joined #minecrafthelp
#1607 [17:21] * Leesa [Leesa@notlogged] has joined #minecrafthelp
#1608 [17:21] * KJ4IPS|Gone [KJ4IPS|Gone@notlogged] has quit. (Ping timeout: 202 seconds)
#1609 [17:21] * KJ4IPS|Gone [KJ4IPS|Gone@notlogged] has joined #minecrafthelp
#1610 [17:21] * KJ4IPS|Gone is now known as KJ4IPS
#1611 [17:21] * KJ4IPS|Gone is now known as KJ4IPS
#1612 [17:23] * Leesa [Leesa@notlogged] has left #minecrafthelp
#1613 [17:23] * streeticus [streeticus@notlogged] has joined #minecrafthelp
#1614 [17:23] * Leesa [Leesa@notlogged] has joined #minecrafthelp
#1615 [17:24] <streeticus> I bought a realm and it wont appear, what do i do?
#1616 [17:24] <Leesa> For for some reason I can't connect to any servers? Can somebody help me fix this problem
#1617 [17:25] * fluffballs1 [fluffballs1@notlogged] has joined #minecrafthelp
#1618 [17:26] * KatTDM [KatTDM@notlogged] has joined #minecrafthelp
#1619 [17:26] * KatTDM [KatTDM@notlogged] has joined #minecrafthelp
#1620 [17:26] * thomas15v [thomas15v@notlogged] has left #minecrafthelp
#1621 [17:29] <KatTDM> Im trying to Play Minecraft, and when I press "Play" it runs, but then crashes and says my Pixel Format is Outdated. I don''t know how to fix this and I don't want to pay for Minecraft Again. Here's my link to the DxDiag Report http://paste.ubuntu.com/11732924/
#1622 [17:30] * Brandon_ [Brandon_@notlogged] has joined #minecrafthelp
#1623 [17:30] * streeticus [streeticus@notlogged] has quit. (Quit: Web client closed)
#1624 [17:31] * wright2107 [wright2107@notlogged] has joined #minecrafthelp
#1625 [17:32] * fluffballs1 [fluffballs1@notlogged] has quit. (Quit: Web client closed)
#1626 [17:32] <wright2107> Bought a Minecraft realm but when i log into minecraft there is no option to create a realm, nor does it show that i've bought one. Help please?!
#1627 [17:35] * Leesa [Leesa@notlogged] has quit. (Quit: Web client closed)
#1628 [17:35] * wright2107 [wright2107@notlogged] has quit. (Client Quit)
#1629 [17:36] * Leesa [Leesa@notlogged] has joined #minecrafthelp
#1630 [17:36] <Afootpluto> Leesa, what does it say when you try to join a server?
#1631 [17:37] * Lionz27 [Lionz27@notlogged] has joined #minecrafthelp
#1632 [17:37] <KatTDM> I'm Trying to Play Minecraft, but when I press "Play" it runs well, but then the launcher crashes and says my Pixel Format is outdated. I don't know how to fix this and I don't want to but Minecraft again. PLEASE HELP! Here's the Link to my DxDiag Report http://paste.ubuntu.com/11732924/
#1633 [17:37] * oFeji [oFeji@notlogged] has joined #minecrafthelp
#1634 [17:37] <Lionz27> I need help some times when i refresh the servers or leave a server it deletes all my servers what should i do help plz
#1635 [17:38] <Leesa> java.net.connectException: Connection timed out: No further Information
#1636 [17:38] <Afootpluto> Leesa, can you do a speed test at speedtest.net?
#1637 [17:39] <Lionz27> what do i do about my problem
#1638 [17:39] <Leesa> yeah
#1639 [17:39] <oFeji> I want to know how I can reset my minecraft account on Ali A's server?
#1640 [17:39] <Afootpluto> KatTDM, download and install https://downloadcenter.intel.com/download/24825
#1641 [17:39] <Lionz27> I need help some times when i refresh the servers or leave a server it deletes all my servers what should i do help plz
#1642 [17:39] <Afootpluto> oFeji, you need to contact that server
#1643 [17:39] * Robbie_Mcevoy [Robbie_Mcevoy@notlogged] has joined #minecrafthelp
#1644 [17:40] <Robbie_Mcevoy> Helo?
#1645 [17:40] <oFeji> Ok, Will do
#1646 [17:40] * oFeji [oFeji@notlogged] has quit. (Client Quit)
#1647 [17:40] <Robbie_Mcevoy> I need help
#1648 [17:40] <Robbie_Mcevoy> can someone help me
#1649 [17:40] <Lionz27> <Lionz27> I need help some times when i refresh the servers or leave a server it deletes all my servers what should i do help plz
#1650 [17:40] <KatTDM> What if that wont work?
#1651 [17:40] <Robbie_Mcevoy> I need help with my graphic card drivers
#1652 [17:40] <Robbie_Mcevoy> does anyone specialise on that?
#1653 [17:40] <Afootpluto> Robbie_Mcevoy, do you have a dxdiag?
#1654 [17:40] <KatTDM> Which one do I download?
#1655 [17:40] <Robbie_Mcevoy> I do
#1656 [17:41] <Robbie_Mcevoy> http://paste.ubuntu.com/11732996/
#1657 [17:41] <Afootpluto> KatTDM, the .exe
#1658 [17:41] <Lionz27> can some one hellp me with my isue: I need help some times when i refresh the servers or leave a server it deletes all my servers what should i do help plz
#1659 [17:41] <KatTDM> Which do I download Afoorpluto?
#1660 [17:41] <KatTDM> OK
#1661 [17:41] <Lionz27> .exe
#1662 [17:41] * bildramer [bildramer@notlogged] has joined #minecrafthelp
#1663 [17:41] <Lionz27> i did that yesterday kat
#1664 [17:42] <Lionz27> I need help some times when i refresh the servers or leave a server it deletes all my servers what should i do help plz
#1665 [17:42] * ronildovs [ronildovs@notlogged] has joined #minecrafthelp
#1666 [17:42] <Leesa> Ok so Im at speedtest.net what do I do next?
#1667 [17:42] <Afootpluto> Leesa, do a speed test and give me the results
#1668 [17:42] <Lionz27> can any one help me plz
#1669 [17:42] <Lionz27> ANY ONE
#1670 [17:43] <Lionz27> /
#1671 [17:43] <Lionz27> ?
#1672 [17:43] <Robbie_Mcevoy> Afootpluto are you able to help me with my problem?
#1673 [17:43] <Afootpluto> Lionz27, i think that is a bug
#1674 [17:43] <Afootpluto> Robbie_Mcevoy, i am working on it
#1675 [17:43] <Robbie_Mcevoy> Ok thank you
#1676 [17:43] <Lionz27> is there a way to fix it because i always lose my servers
#1677 [17:44] <Robbie_Mcevoy> Lionz27 what is happening to your servers?
#1678 [17:44] <Lionz27> after i leave or i refresh at random times it clears my servers
#1679 [17:44] <Afootpluto> Robbie_Mcevoy, since the AMD site doesnt like me, i cant give you a direct download but you can try this http://www2.ati.com/drivers/auto/autodetectutility.exe
#1680 [17:45] <Robbie_Mcevoy> I already got that but it did not help me
#1681 [17:45] <Leesa> My ping it 14 ms, my download speed is 30.05 mbps and my upload speed is 6.11 mbps
#1682 [17:45] <Lord_Ralex> Robbie_Mcevoy, your machine is too old
#1683 [17:45] <Afootpluto> ??> Leesa tools/hjt
#1684 [17:45] <VoxelHead> Leesa: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1685 [17:45] <VoxelHead> Leesa: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1686 [17:45] <Leesa> Any more information you need?
#1687 [17:45] <Lionz27> what do i do robbie afootputo says its a bug can it be fixed
#1688 [17:46] <Robbie_Mcevoy> All I can think of doing is just reinstalling minecraft that never used to happen to me
#1689 [17:47] <KatTDM> Ok im installing the Link you told me
#1690 [17:47] * Lionz27 [Lionz27@notlogged] has quit. (Quit: Web client closed)
#1691 [17:48] <Robbie_Mcevoy> Lord_Ralex what do I do then? :(
#1692 [17:48] <Lord_Ralex> Robbie_Mcevoy, get a new computer
#1693 [17:49] <Robbie_Mcevoy> Well, I'm only 15 and I don't have hundreds of pounds to spend on a new computer
#1694 [17:50] <Robbie_Mcevoy> Afootpluto Lord_Ralex http://imgur.com/ZESbJ05
#1695 [17:51] <Lord_Ralex> Robbie_Mcevoy, I told you the answer
#1696 [17:51] <Robbie_Mcevoy> But I cant buy one
#1697 [17:51] <Lord_Ralex> That computer won't run Minecraft.
#1698 [17:51] <Robbie_Mcevoy> Is there no way to get a new driver?
#1699 [17:52] <Lord_Ralex> No
#1700 [17:52] <Robbie_Mcevoy> It was running it before but I accidentally delete the graphics card driver and I didn't do a backup
#1701 [17:53] * Ritsuka is now known as Kaname
#1702 [17:53] <Leesa> How long will this take to scan my computer?
#1703 [17:53] <KatTDM> It still didn't work..
#1704 [17:53] <Robbie_Mcevoy> 21 years
#1705 [17:54] * orthoplex64_2 [orthoplex64_2@notlogged] has joined #minecrafthelp
#1706 [17:54] <Afootpluto> Leesa, normally 5 minutes
#1707 [17:54] <Afootpluto> Leesa, but i can take longer
#1708 [17:54] <Afootpluto> s/i/it
#1709 [17:54] <ExtremeBot> Afootpluto meant to say: Leesa, but it can take longer
#1710 [17:55] <Robbie_Mcevoy> I'm just going to ask youtube for advice on how to get a new driver
#1711 [17:55] <Robbie_Mcevoy> im sure you can get one
#1712 [17:55] * orthoplex64 [orthoplex64@notlogged] has quit. (Ping timeout: 186 seconds)
#1713 [17:55] <KatTDM> I downloaded that Link and nothing happened. It's still not working. It was working yesterday
#1714 [17:55] <Lord_Ralex> Robbie_Mcevoy, yeah, no
#1715 [17:55] * Lord_Ralex kicked Robbie_Mcevoy from #minecrafthelp (Reason: obbie_Mcevoy :XP + Old as crap machine = no luck)
#1716 [17:56] <Leesa> ok so I scanned it, what do I do now
#1717 [17:56] <KatTDM> I Still need Help
#1718 [17:56] * Robbie_Mcevoy [Robbie_Mcevoy@notlogged] has joined #minecrafthelp
#1719 [17:56] <Robbie_Mcevoy> Lord_Ralex what i di was to update to a new windows?
#1720 [17:56] <Lord_Ralex> Robbie_Mcevoy, you need a new computer. There is no other way around it.
#1721 [17:56] <Afootpluto> Robbie_Mcevoy, no
#1722 [17:56] <mattym> KatTDM, After you downloaded it, did you install it
#1723 [17:56] * Kaname is now known as Ritsuka
#1724 [17:57] <Lord_Ralex> Robbie_Mcevoy, and you believing it will work is just going to make your machine not.
#1725 [17:57] <KatTDM> I need to check
#1726 [17:57] <Robbie_Mcevoy> I'd rather break my machine trying than throw it out not trying
#1727 [17:57] <Afootpluto> Leesa, there should be a text file pop up, copy everything and paste it to paste.ubuntu.com
#1728 [17:57] * Lord_Ralex kicked Robbie_Mcevoy from #minecrafthelp (Reason: obbie_Mcevoy :AMD and Microsoft both threw your machine out.)
#1729 [17:58] <mattym> KatTDM, You need to run the thing you downloaded, let if finish. When its done it will ask to restart your computer, do so, then try Minecraft again
#1730 [17:58] <KatTDM> Yea, it's installing now
#1731 [17:59] <KatTDM> Thank you. I'll come back if it is still not working
#1732 [18:02] * kelseyRN [kelseyRN@notlogged] has joined #minecrafthelp
#1733 [18:02] * KatTDM [KatTDM@notlogged] has quit. (Ping timeout: 204 seconds)
#1734 [18:02] * gold [gold@notlogged] has joined #minecrafthelp
#1735 [18:02] <gold> Hey
#1736 [18:03] <gold> I have a problem with goupmanager
#1737 [18:03] <Afootpluto> ??> gold mods
#1738 [18:03] <VoxelHead> gold: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1739 [18:03] <VoxelHead> gold: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1740 [18:04] <gold> So you cant help with Porkyle_ LUGINS?#
#1741 [18:04] <gold> Plugins
#1742 [18:04] * kelseyRN [kelseyRN@notlogged] has quit. (Client Quit)
#1743 [18:04] * Gamer5511 [Gamer5511@notlogged] has joined #minecrafthelp
#1744 [18:04] * Gamer5511 [Gamer5511@notlogged] has quit. (Client Quit)
#1745 [18:05] <Afootpluto> gold, we dont help with mods
#1746 [18:06] <gold> Right, ok thanks
#1747 [18:07] * orlando [orlando@notlogged] has joined #minecrafthelp
#1748 [18:08] * orlando [orlando@notlogged] has quit. (Client Quit)
#1749 [18:08] * baggies [baggies@notlogged] has joined #minecrafthelp
#1750 [18:08] <baggies> hi
#1751 [18:09] <Afootpluto> hi
#1752 [18:09] <Leesa> I did the scan but I don't see a link
#1753 [18:09] * gold [gold@notlogged] has quit. (Ping timeout: 204 seconds)
#1754 [18:09] <baggies> Has anyone seen an issue with the Pocket addition crashing with wifi on? on the ipad iso 5.1.1
#1755 [18:10] <mattym> baggies, Yes
#1756 [18:10] <mattym> baggies, Its a know issue on the older hardware, currently all you can do is turn the wifi off
#1757 [18:10] <baggies> it was working fine for ages
#1758 [18:10] <baggies> my kids play it together
#1759 [18:11] <baggies> through the wifi
#1760 [18:11] * xTravik [xTravik@notlogged] has joined #minecrafthelp
#1761 [18:11] <xTravik> holla ?
#1762 [18:11] <baggies> have you seen any posts about it before matt?
#1763 [18:11] <mattym> baggies, The most recent update to the game is having some trouble working on older hardware and iOS, until (and if) they make another update, the only way to get it working is with Wifi off
#1764 [18:11] <Leesa> VoxelHead
#1765 [18:12] <baggies> when was that update?
#1766 [18:12] <Afootpluto> ??> Leesa tools/hjt
#1767 [18:12] <VoxelHead> Leesa: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1768 [18:12] <VoxelHead> Leesa: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1769 [18:12] <Afootpluto> xTravik, hi
#1770 [18:12] <mattym> baggies, The update to Minecraft 0.11.1(0.11.2 for some) not sure when it was, and no one knows when or if another update will come for it
#1771 [18:12] <xTravik> afootpluto devaloper ?
#1772 [18:13] <Leesa> I did that but I dont see a lonk
#1773 [18:13] <baggies> Crap I wonder if I updated it yesturday
#1774 [18:13] <Leesa> *link
#1775 [18:13] <baggies> I installed another app, and maybe updated all the apps
#1776 [18:13] <mattym> Leesa, You need to manually copy the log file onto paste.ubuntu.com then hit Paste! and then manually copy the web address/URL of the page it takes you to
#1777 [18:13] <Afootpluto> Leesa, give us what is in the address bar
#1778 [18:14] <Afootpluto> xTravik, english please
#1779 [18:14] <xTravik> are you a developer ?
#1780 [18:14] * Stefferson [Stefferson@notlogged] has joined #minecrafthelp
#1781 [18:14] <Afootpluto> no
#1782 [18:14] <Stefferson> Boa noite
#1783 [18:15] <Stefferson> Como posso recuperar uma conta roubada ?
#1784 [18:15] <Afootpluto> Stefferson, english please
#1785 [18:15] <Stefferson> Ok
#1786 [18:15] <xTravik> some developer here ?
#1787 [18:15] <Afootpluto> xTravik, why do you need a dev?
#1788 [18:15] <Stefferson> How can I recover a stolen account?
#1789 [18:15] <xTravik> i got aproblem with mymc acc
#1790 [18:15] <Afootpluto> ??> Stefferson account/hacked
#1791 [18:15] <VoxelHead> Stefferson: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#1792 [18:15] <VoxelHead> Stefferson: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1793 [18:15] <Afootpluto> ??> xTravik account/send-email
#1794 [18:15] <VoxelHead> xTravik: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1795 [18:15] * jose [jose@notlogged] has joined #minecrafthelp
#1796 [18:15] <baggies> thanks for help
#1797 [18:16] * baggies [baggies@notlogged] has quit. (Quit: Web client closed)
#1798 [18:16] <Stefferson> Ok
#1799 [18:17] <xTravik> how can i get my acc email or name if i paid with paypal ?
#1800 [18:17] <mattym> xTravik, IF you check your paypal history you can find the Transaction-ID, and use that form you were sent a link to
#1801 [18:17] <Stefferson> Ja hum sent e- mail to ALL data , and also opened a complaint in federal police, and tomorrow I will open a court order to know who the boy was .
#1802 [18:18] * jose [jose@notlogged] has quit. (Client Quit)
#1803 [18:18] <Stefferson> Very Thanks ALL ;)
#1804 [18:20] <xTravik> Transaction-ID 7PE53478DF8543532
#1805 [18:20] <mattym> xTravik, Dont post taht here
#1806 [18:20] <mattym> xTravik, You need to fill out the form you were linked
#1807 [18:20] <mattym> ??> xTravik mojang/email
#1808 [18:20] <VoxelHead> xTravik: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1809 [18:20] <VoxelHead> xTravik: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1810 [18:21] <mattym> xTravik, And fyi, you just gave anyone here the ability to take your account...
#1811 [18:21] <xTravik> delete that
#1812 [18:22] <mattym> xTravik, We cant
#1813 [18:22] <Leesa> it says http://paste.ubuntu.com/11733155/
#1814 [18:22] <xTravik> ok but no one can'T showthe mojang support my pasport for the accountwith my name & dates ^^
#1815 [18:23] <mattym> Leesa, What was your origional issue
#1816 [18:23] * Leesa [Leesa@notlogged] has quit. (Quit: Web client closed)
#1817 [18:23] * Leesa [Leesa@notlogged] has joined #minecrafthelp
#1818 [18:23] <Afootpluto> ??> Leesa av/mcafee/uninstall
#1819 [18:23] <VoxelHead> Leesa: To completely uninstall McAfee products, use this tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
#1820 [18:23] * Leesa [Leesa@notlogged] has quit. (Client Quit)
#1821 [18:24] * Leesa [Leesa@notlogged] has joined #minecrafthelp
#1822 [18:24] <Afootpluto> ??> Leesa av/mcafee/uninstall
#1823 [18:24] <VoxelHead> Leesa: To completely uninstall McAfee products, use this tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
#1824 [18:24] <Leesa> was that the problem?
#1825 [18:25] <mattym> Leesa, At least one of the issues
#1826 [18:25] <Afootpluto> Leesa, uninstall mcafee
#1827 [18:27] * HB_antman [HB_antman@notlogged] has joined #minecrafthelp
#1828 [18:27] <Leesa> it says incomplete uninstallation see log file for more details
#1829 [18:28] * HB_antman [HB_antman@notlogged] has quit. (Client Quit)
#1830 [18:28] <Afootpluto> ??> Leesa av/adwcleaner
#1831 [18:28] <VoxelHead> Leesa: ADWCleaner is an utility to clean a PC which is infested with malware.
#1832 [18:28] <VoxelHead> Leesa: Download it here: http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
#1833 [18:29] <Leesa> My computer has viruses???
#1834 [18:29] * Jiggy12321_ [Jiggy12321_@notlogged] has joined #minecrafthelp
#1835 [18:29] <Jiggy12321_> hi
#1836 [18:29] * Jiggy12321_ [Jiggy12321_@notlogged] has quit. (Client Quit)
#1837 [18:31] * Jiggy12321 [Jiggy12321@notlogged] has quit. ()
#1838 [18:32] * Jiggy12321 [Jiggy12321@notlogged] has joined #minecrafthelp
#1839 [18:34] <Leesa> ok so I downloaded adwcleaner and now i scan?
#1840 [18:37] * Leesa [Leesa@notlogged] has joined #minecrafthelp
#1841 [18:39] <Leesa> What do I do next
#1842 [18:41] * Jiggy12321 [Jiggy12321@notlogged] has quit. (Quit: Leaving)
#1843 [18:42] * kingrockrich [kingrockrich@notlogged] has joined #minecrafthelp
#1844 [18:43] <kingrockrich> is there a way to call support to change my account security questions
#1845 [18:43] <Afootpluto> Leesa, scan then clean
#1846 [18:43] <Afootpluto> kingrockrich, there is no phone #
#1847 [18:43] * Michael_ [Michael_@notlogged] has joined #minecrafthelp
#1848 [18:43] <Afootpluto> ??> kingrockrich account/send-email
#1849 [18:43] <VoxelHead> kingrockrich: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1850 [18:44] <kingrockrich> i am unsure i can find my transaction ID in my emails
#1851 [18:45] * Leesa [Leesa@notlogged] has quit. (Ping timeout: 204 seconds)
#1852 [18:46] * keeghen98 [keeghen98@notlogged] has joined #minecrafthelp
#1853 [18:47] * Ritsuka is now known as Kaname
#1854 [18:47] * Ritsuka is now known as Kaname
#1855 [18:47] * keeghen98 [keeghen98@notlogged] has left #minecrafthelp
#1856 [18:48] * kingrockrich [kingrockrich@notlogged] has quit. (Quit: Web client closed)
#1857 [18:49] * KJ0317 [KJ0317@notlogged] has joined #minecrafthelp
#1858 [18:52] * Leesa [Leesa@notlogged] has joined #minecrafthelp
#1859 [18:53] <KJ0317> Hi there, I am trying to log into my account and forgot username so, I recovered and now even though the email is stating what my Username is, it's not allowing me to recover my old password claiming that the username is invalid or doesn't exsist. I tried multiple times and finally resolved myself to simply copy/pasting directly from the offical email and still gave me the same error. whatever the reason the website seems to thi
#1860 [18:53] <Leesa> I did the cleaning and it restarted my computer
#1861 [18:54] <Afootpluto> ??> Leesa av/mcafee/uninstall
#1862 [18:54] <VoxelHead> Leesa: To completely uninstall McAfee products, use this tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
#1863 [18:54] <Leesa> Its still not letting me
#1864 [18:57] <KJ0317> nvrm, I figured it out.
#1865 [18:57] * KJ0317 [KJ0317@notlogged] has quit. (Quit: Web client closed)
#1866 [18:58] * MadBum [MadBum@notlogged] has joined #minecrafthelp
#1867 [18:59] * xTravik [xTravik@notlogged] has quit. (Quit: Web client closed)
#1868 [18:59] * Gabriel1245 [Gabriel1245@notlogged] has joined #minecrafthelp
#1869 [18:59] * Gabriel1245 [Gabriel1245@notlogged] has quit. (Client Quit)
#1870 [19:02] * Noris [Noris@notlogged] has joined #minecrafthelp
#1871 [19:02] * Leesa [Leesa@notlogged] has quit. (Ping timeout: 204 seconds)
#1872 [19:03] * joaolucas [joaolucas@notlogged] has joined #minecrafthelp
#1873 [19:04] * Noris [Noris@notlogged] has quit. (Client Quit)
#1874 [19:04] * Michael_ [Michael_@notlogged] has quit. (Quit: Web client closed)
#1875 [19:04] * Michael_ [Michael_@notlogged] has quit. (Quit: Web client closed)
#1876 [19:04] * joaolucas [joaolucas@notlogged] has left #minecrafthelp
#1877 [19:04] * CrystalNetWork [CrystalNetWork@notlogged] has joined #minecrafthelp
#1878 [19:04] <CrystalNetWork> um..
#1879 [19:05] <CrystalNetWork> hello
#1880 [19:06] <Afootpluto> hi
#1881 [19:07] * MichaelDaley [MichaelDaley@notlogged] has joined #minecrafthelp
#1882 [19:08] <MichaelDaley> I'm not getting the Mojang password reset I've checked in spam and it's not there either how do I fix this?
#1883 [19:08] * Leesa [Leesa@notlogged] has joined #minecrafthelp
#1884 [19:09] <Leesa> I scanned my computer again
#1885 [19:10] <Leesa> its still not letting me uninstall McAfee
#1886 [19:10] <Afootpluto> ??> MichaelDaley account/send-email
#1887 [19:10] <VoxelHead> MichaelDaley: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1888 [19:11] * CrystalNetWork [CrystalNetWork@notlogged] has quit. (Ping timeout: 204 seconds)
#1889 [19:11] <Leesa> I don't know what you guys want me to do but it isn't working
#1890 [19:11] * MichaelDaley [MichaelDaley@notlogged] has quit. (Client Quit)
#1891 [19:11] <mattym> Leesa, After you hit scan, did you hit Clean?
#1892 [19:12] <Leesa> yeah
#1893 [19:14] <mattym> Leesa, What is it saying when it wont let you uninstall McAfee?
#1894 [19:15] <Leesa> enterprise software detected. See log files for more details
#1895 [19:15] <mattym> Leesa, Is this a personal computer?
#1896 [19:16] <Leesa> what do you mean
#1897 [19:16] <mattym> Leesa, The computer you are on, is it yours or a work/school/rental
#1898 [19:17] <Leesa> its my siblings old school computer
#1899 [19:18] * _ImMgnon [_ImMgnon@notlogged] has joined #minecrafthelp
#1900 [19:18] * _ImMgnon [_ImMgnon@notlogged] has quit. (Client Quit)
#1901 [19:18] <mattym> Leesa, If its a school computer, then you may be locked out of making some changes
#1902 [19:19] <Leesa> so what do I do to change that
#1903 [19:20] <mattym> Leesa, You will either need to take it to a computer shop to have it diagnosed and possible fixed, or look into doing a clean install of Windows
#1904 [19:20] <Leesa> noooooooo
#1905 [19:26] <Leesa> Well thanks for helping me out :)
#1906 [19:28] * biodante [biodante@notlogged] has joined #minecrafthelp
#1907 [19:30] <biodante> hello can some help me i bought a minecraft account for a friend but when he trys to log in it say he doesnt exist
#1908 [19:31] <mattym> biodante, Did you purchase it as a gift code?
#1909 [19:31] <biodante> yes
#1910 [19:32] <mattym> biodante, Did he create a mojang account, and redeem the code on his account?
#1911 [19:32] <biodante> yes
#1912 [19:33] <mattym> biodante, If you log onto account.mojang.com/me does the gift code you purchases show as redeemed by him
#1913 [19:33] <mattym> biodante, Wait nvm, it doesnt show that anymore
#1914 [19:33] <biodante> i will check
#1915 [19:34] <mattym> biodante, Never mind that
#1916 [19:35] <biodante> lol thank he figure it out
#1917 [19:35] <mattym> biodante, Ok
#1918 [19:35] <biodante> thanks again
#1919 [19:37] * caden [caden@notlogged] has joined #minecrafthelp
#1920 [19:38] * CrystalNetWork [CrystalNetWork@notlogged] has joined #minecrafthelp
#1921 [19:38] <caden> I created an account and purchased minecraft for my child but it only goes to Demo mode and doesnt show it is available when I log into Mojang
#1922 [19:38] <CrystalNetWork> caden
#1923 [19:38] <caden> any idea how I get my purchase to show up? I have the confirmation email that the payment went through
#1924 [19:39] <CrystalNetWork> have you made a premium account yet
#1925 [19:39] <mattym> caden, Some poeple have been experiencing this issue today
#1926 [19:39] * oFeji [oFeji@notlogged] has joined #minecrafthelp
#1927 [19:39] <mattym> ??> caden mojang/email
#1928 [19:39] <VoxelHead> caden: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1929 [19:39] <VoxelHead> caden: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1930 [19:39] <mattym> caden, Fill out that form ^ with the info from the confirmations emaol
#1931 [19:39] <mattym> email*
#1932 [19:39] <oFeji> Does anyone know how I can reset on the Ali A server
#1933 [19:39] <CrystalNetWork> ?
#1934 [19:40] <oFeji> I want to restart on prison
#1935 [19:40] <mattym> caden, In the "Message" area, say that your purchase completed, but your account was not credited with the game
#1936 [19:40] <mattym> oFeji, This is not a support channel for private servers
#1937 [19:40] <caden> ok, i'll give it a shot, thanks.
#1938 [19:40] * Laxgirl01 [Laxgirl01@notlogged] has joined #minecrafthelp
#1939 [19:40] <CrystalNetWork> Ask the Devlopers to reset your data oFeji
#1940 [19:40] <Laxgirl01> I need help
#1941 [19:40] <oFeji> It is not a private server
#1942 [19:40] * Parafox [Parafox@notlogged] has joined #minecrafthelp
#1943 [19:41] <Laxgirl01> Can anyone help me?
#1944 [19:41] * Star [Star@notlogged] has joined #minecrafthelp
#1945 [19:41] <CrystalNetWork> what do you need
#1946 [19:41] <mattym> ??> Laxgirl01 ask
#1947 [19:41] <VoxelHead> Laxgirl01: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1948 [19:41] <VoxelHead> Laxgirl01: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1949 [19:41] * Parafox [Parafox@notlogged] has quit. (Client Quit)
#1950 [19:41] <Laxgirl01> What is the point of the fishing rod?
#1951 [19:41] * caden [caden@notlogged] has quit. (Client Quit)
#1952 [19:41] * oFeji [oFeji@notlogged] has quit. (Client Quit)
#1953 [19:42] <Star> Hi I was wondering who do I contact for a refund??
#1954 [19:42] <mattym> ??> Star account/refund
#1955 [19:42] <VoxelHead> Star: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1956 [19:42] * Star [Star@notlogged] has quit. (Client Quit)
#1957 [19:42] <CrystalNetWork> Laxgirl01 Fishing rods or for fishing in minecraft
#1958 [19:44] <CrystalNetWork> Laxgirl01: Fishing Rods or use for Fishing in minecraft To Cook/catch Fish to eat etc. Thank you for your question
#1959 [19:45] * Laxgirl01 [Laxgirl01@notlogged] has quit. (Ping timeout: 204 seconds)
#1960 [19:46] <CrystalNetWork> I goto go bye everyone/staff
#1961 [19:51] * EvilTwinGhost [EvilTwinGhost@notlogged] has joined #minecrafthelp
#1962 [19:52] * axel_ [axel_@notlogged] has joined #minecrafthelp
#1963 [19:53] <EvilTwinGhost> Anyone have any server spawning experience? I am stuck.
#1964 [19:53] * NorthernLegacy [NorthernLegacy@notlogged] has joined #minecrafthelp
#1965 [19:53] <mattym> EvilTwinGhost, What do you mean?
#1966 [19:54] * CrystalNetWork [CrystalNetWork@notlogged] has joined #minecrafthelp
#1967 [19:54] <axel_> i have a question i keep trying to get on minecraft multiplayer with a server i found online and when i try to join any server it tells me this error message.. (Internal Exception: Java.Lang.NullPointerException) what does that mean??
#1968 [19:54] <mattym> axel_, Is that the whole error?
#1969 [19:54] <EvilTwinGhost> 1,0I have been using: Essentials - /setspawn / MultiVerse - /mv setspawn (setting every group on my server) / /setworldspawn - /spawnpoint - and I also edited the worlds.yml for multiverse. Whenever I connect I go to the original world spawn point.
#1970 [19:55] <axel_> yes thats what is says
#1971 [19:55] * FLHerne [FLHerne@notlogged] has quit. (Ping timeout: 204 seconds)
#1972 [19:55] <NorthernLegacy> do you have a sulution for an error java.lang.NullPointerException: group
#1973 [19:55] <mattym> EvilTwinGhost, We dont do mod/plugin support here. Look for the support resources of your mod/mods
#1974 [19:55] <EvilTwinGhost> cool, cool
#1975 [19:55] <CrystalNetWork> :)
#1976 [19:55] <mattym> axel_, Is this only happening on one server or any you try
#1977 [19:56] <NorthernLegacy> can someone help me?
#1978 [19:56] <mattym> NorthernLegacy, Can you explain what you were doing when you came to that error?
#1979 [19:56] <axel_> on EVERY SERVER I TRY
#1980 [19:56] <mattym> axel_, What antivirus software do you use?
#1981 [19:56] <CrystalNetWork> axel_: Try restarting your game
#1982 [19:56] <axel_> avast
#1983 [19:57] <axel_> done that (restart game)
#1984 [19:57] <mattym> axel_, This is an error that can sometimes happen with a broken install of Avast
#1985 [19:57] <NorthernLegacy> it was just another day in minecraft on the title screen then i go on multiplayer and it said cannot connect to server for all of my servers, double click on one then it sais java.lang.NullPointerException: group
#1986 [19:57] <mattym> axel_, Uninstall Avast, restart your computer, check to see if minecraft works. If it does, then you can reinstall Avast
#1987 [19:57] <mattym> NorthernLegacy, What antivirus software are you using on the computer?
#1988 [19:58] <NorthernLegacy> McAfee and MalwareBytes
#1989 [19:58] <mattym> NorthernLegacy, McAfee causes this issue with Minecraft, the only option to fix it is a full uninstall, i will link you the tool
#1990 [19:58] <mattym> ??> NorthernLegacy av/mcafee/uninstall
#1991 [19:58] <VoxelHead> NorthernLegacy: To completely uninstall McAfee products, use this tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
#1992 [19:58] <NorthernLegacy> is there another solution?
#1993 [19:59] <axel_> so i have to uninstill the antivirus and if it works re install the antivirus??how will that fix it??
#1994 [19:59] <mattym> NorthernLegacy, If there was another solution, would i have said "the only option to fix it is a full uninstall"
#1995 [19:59] <CrystalNetWork> Help me
#1996 [19:59] <mattym> axel_, THe issue you are having is caused by the current install of Avast being broken
#1997 [19:59] <NorthernLegacy> oh sorry :/ didnt quite catch that, well thank you :)
#1998 [20:00] <mattym> CrystalNetWork, What is your issue?
#1999 [20:00] <CrystalNetWork> #minecraft cannot send message?
#2000 [20:00] * Lord_Ralex kicked CrystalNetWork from #minecrafthelp (Reason: rystalNetWork :Read their topic)
#2001 [20:00] <axel_> ohh but i bought that intall online and installed it did all the recommendation settings nothing was manually done?
#2002 [20:00] * CrystalNetWork [CrystalNetWork@notlogged] has joined #minecrafthelp
#2003 [20:00] <CrystalNetWork> wth
#2004 [20:01] <mattym> axel_, THe paid version of Avast causes issues with Minecraft, the free version of Avast actually works better
#2005 [20:01] * mickiller13 [mickiller13@notlogged] has joined #minecrafthelp
#2006 [20:01] * mickiller13 [mickiller13@notlogged] has quit. (Client Quit)
#2007 [20:01] <CrystalNetWork> Lord_Releax why did you kick me
#2008 [20:02] <mattym> CrystalNetWork, As the message you got when you were booted said "Read their topic" as in read the info in #minecraft and you will be able to solve your own issue
#2009 [20:02] <Lord_Ralex> Because we are not #minecraft, nor have you read their topic
#2010 [20:02] <Lord_Ralex> which states exactly why
#2011 [20:02] <axel_> so basically i have a antivirus that doesnt help me at all with this game and paid for no reason?
#2012 [20:02] * Lord_Ralex kicked CrystalNetWork from #minecrafthelp (Reason: rystalNetWork :So, read their topic)
#2013 [20:02] <mattym> axel_, Sorta
#2014 [20:03] * ZackisCoolio [ZackisCoolio@notlogged] has joined #minecrafthelp
#2015 [20:03] <axel_> well damn that sucks paid big bucks for that freaking thing??well would you happen to know how i can uninstall this paid one and get the free one??
#2016 [20:03] <ZackisCoolio> Hello
#2017 [20:03] <mattym> axel_, You should be able to uninstall Avast from your Control Panel
#2018 [20:03] <mattym> ??> axel_ av/avast
#2019 [20:03] <VoxelHead> axel_: Avast! Anti-virus: http://www.avast.com/free-antivirus-download
#2020 [20:04] <mattym> axel_, And there ^ is the link to the free verison
#2021 [20:04] <ZackisCoolio> I need help with my minecraft
#2022 [20:04] <mattym> axel_, But as i said, uninstall first, then make sure to restart the computer before doing anything else
#2023 [20:04] <mattym> ??> ZackisCoolio ask
#2024 [20:04] <VoxelHead> ZackisCoolio: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#2025 [20:04] * Frankiito [Frankiito@notlogged] has joined #minecrafthelp
#2026 [20:04] <VoxelHead> ZackisCoolio: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#2027 [20:04] <ZackisCoolio> whenever I left click anywhere in Minecraft my minecraft just shuts off goes to my desktop screen then goes right back into my minecraft in about 1 second
#2028 [20:04] * orthoplex64 [orthoplex64@notlogged] has joined #minecrafthelp
#2029 [20:05] <mattym> ZackisCoolio, When it goes back, do you mean to the launcher?
#2030 [20:05] <EvilTwinGhost> What is the technical issue with the paid version?
#2031 [20:05] * frustratedmom [frustratedmom@notlogged] has joined #minecrafthelp
#2032 [20:05] <ZackisCoolio> no just closer to my desktop screen for about one second then goes right back into I was in Minecraft whenever I left click anywhere in Minecraft
#2033 [20:06] <mattym> EvilTwinGhost, Reads minecrafts attempts at connecting to servers as a false positive
#2034 [20:06] <ZackisCoolio> Closes
#2035 [20:06] <EvilTwinGhost> Thanks
#2036 [20:07] <mattym> ??> ZackisCoolio win/reinst
#2037 [20:07] <VoxelHead> ZackisCoolio: You may need to reinstall the locally installed files that Minecraft puts into place.
#2038 [20:07] <VoxelHead> ZackisCoolio: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2039 [20:07] <ZackisCoolio> my minecraft just closes for one second goes my desktop screen then goes right back into Minecraft
#2040 [20:07] <frustratedmom> My son had an old minecraft account that he plays with a friend. Tonight he tried to change his username and was prompted to migrate to the mojang server. He now can't log in to his game. When he tries it says that it isn't supported by the server. He's lost everything.
#2041 [20:07] * Frankiito [Frankiito@notlogged] has quit. (Client Quit)
#2042 [20:07] <mattym> frustratedmom, What says that is isnt supported?
#2043 [20:08] <mattym> that it*
#2044 [20:08] <mattym> frustratedmom, After he migrated, in order to log in from now on he needs to use his Email and Password to log in, instead of the username and password. Is he doing so
#2045 [20:10] * axel_ [axel_@notlogged] has quit. (Ping timeout: 204 seconds)
#2046 [20:10] <frustratedmom> This is the kid who changed his user. When I migrated to mojang i can no longer log into server because "they arent supported by minecraft.net" and server are the reason i play minecraft for the most part right now
#2047 [20:11] <mattym> frustratedmom, Are you able to log into the game itself?
#2048 [20:12] <frustratedmom> Yes sir. I just cant go into the server i played before I migrated to mojang.
#2049 [20:12] <mattym> frustratedmom, Are you using the latest launcher?
#2050 [20:12] <frustratedmom> ?
#2051 [20:12] <mattym> frustratedmom, When you start the game up after having it off, what is the launcher version
#2052 [20:13] <frustratedmom> 1.8.6 i beleive
#2053 [20:13] <frustratedmom> Maybe 1.8.1 ill go check
#2054 [20:13] <ZackisCoolio> That didn't work
#2055 [20:14] <mattym> frustratedmom, Not the game version, the launcher version. The actual window you use to log in with, at the top should say "Minecraft Launcher" with a number next to it
#2056 [20:14] <frustratedmom> 1.6.11
#2057 [20:14] <mattym> ZackisCoolio, Do you have another program on your computer that alters the way the mouse works?
#2058 [20:14] <mattym> frustratedmom, What is the server?
#2059 [20:15] <ZackisCoolio> Should I get a new mouse
#2060 [20:15] <frustratedmom> Mineplex and hypixel
#2061 [20:15] <mattym> ZackisCoolio, That may not be the issue, im asking if you know of any program on your computer that changes what the mouse buttons do
#2062 [20:15] * dieir [dieir@notlogged] has joined #minecrafthelp
#2063 [20:15] <ZackisCoolio> I don't know
#2064 [20:16] * gamingethan [gamingethan@notlogged] has joined #minecrafthelp
#2065 [20:16] <gamingethan> hi
#2066 [20:16] <gamingethan> is anyone online?
#2067 [20:16] <mattym> frustratedmom, After you Migrated, did you log completely out of the game, then log back in
#2068 [20:16] <gamingethan> someone hacked my accounr
#2069 [20:16] <mattym> gamingethan, Yes, please state your issue then wait for a response
#2070 [20:16] <frustratedmom> No I dont think so
#2071 [20:16] <gamingethan> *account
#2072 [20:16] <gamingethan> i changed my password
#2073 [20:16] <mattym> ??> gamingethan account/hacked
#2074 [20:16] <VoxelHead> gamingethan: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#2075 [20:16] <VoxelHead> gamingethan: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#2076 [20:17] <mattym> ??> frustratedmom launcher/relog
#2077 [20:17] <VoxelHead> frustratedmom: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#2078 [20:17] <mattym> frustratedmom, Follow those ^ instructions to do so
#2079 [20:17] <gamingethan> ok
#2080 [20:17] * gamingethan [gamingethan@notlogged] has quit. (Client Quit)
#2081 [20:19] <frustratedmom> MATTYM THANK YOU SO MUCH
#2082 [20:19] <frustratedmom> YOU HELPED ME SO MUCH
#2083 [20:19] <mattym> ZackisCoolio, Did you find anything that may be cause the mouse issue?
#2084 [20:20] <mattym> frustratedmom, No problem :)
#2085 [20:23] * frustratedmom [frustratedmom@notlogged] has quit. (Quit: Web client closed)
#2086 [20:23] * blomer [blomer@notlogged] has joined #minecrafthelp
#2087 [20:23] <ZackisCoolio> How would I do that
#2088 [20:24] * jjs999jjs [jjs999jjs@notlogged] has quit. (Quit: Leaving)
#2089 [20:25] <blomer> no puedo descargar el minecraft
#2090 [20:25] <blomer> u.
#2091 [20:25] <blomer> algien que me ayude
#2092 [20:25] <mattym> ??> blomer lang/es
#2093 [20:25] <VoxelHead> blomer: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#2094 [20:26] * blomer [blomer@notlogged] has quit. (Client Quit)
#2095 [20:27] <mattym> ZackisCoolio, You can try doing a malware scan
#2096 [20:27] <mattym> ??> ZackisCoolio tools/adwcleaner
#2097 [20:27] <mattym> ??> ZackisCoolio av/adwcleaner
#2098 [20:27] <VoxelHead> ZackisCoolio: ADWCleaner is an utility to clean a PC which is infested with malware.
#2099 [20:27] <VoxelHead> ZackisCoolio: Download it here: http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
#2100 [20:27] * Mackizms [Mackizms@notlogged] has joined #minecrafthelp
#2101 [20:28] <Mackizms> I pay for a Minecraft Realm subscriptions, but it never fails that I always have extreme lag in the evenings. The game is pretty much unplayable for me. I need this fixed asap.
#2102 [20:29] <Afootpluto> ??> Mackizms win/dxdiag
#2103 [20:29] <VoxelHead> Mackizms: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2104 [20:29] <mattym> Mackizms, That sounds like an issue with your internet service
#2105 [20:30] <Mackizms> I have 150/150 download/upload speed. Definitely not my service, especially since I'm hardwired into my router as well.
#2106 [20:30] <Mackizms> I also have a Mac, so that post isn't for me
#2107 [20:30] <Mackizms> Do you have one for Mac
#2108 [20:30] * Zedwick [Zedwick@notlogged] has quit. (Ping timeout: 198 seconds)
#2109 [20:30] <mattym> Mackizms, On a mac that wouldnt apply
#2110 [20:30] <mattym> Mackizms, Can you go to speedtest.net run a speed test and share the results
#2111 [20:30] <Mackizms> yep
#2112 [20:32] <Mackizms> Ping: 1ms / Download 92.43 Mbps / Upload 83.77 Mbps
#2113 [20:32] * Zedwick [Zedwick@notlogged] has joined #minecrafthelp
#2114 [20:32] <mattym> Mackizms, Well those speeds should be fine
#2115 [20:32] <Mackizms> http://www.speedtest.net/my-result/4440683086
#2116 [20:33] <mattym> Mackizms, But seeing as you said it happens in the evening, it could be that the eveining being prime time for internet traffic your local area may be overloaded.
#2117 [20:33] <ZackisCoolio> whenever I'm in Minecraft and left click anywhere in game my minecraft shuts down and goes to my desktop screen in about 1 second it does that whenever I left click in Minecraft
#2118 [20:33] * david_ [david_@notlogged] has joined #minecrafthelp
#2119 [20:33] <mattym> ZackisCoolio, Follow the instructions i sent you for the ADWCleaner, i will send them again
#2120 [20:33] <mattym> ??> ZackisCoolio av/adwcleaner
#2121 [20:34] <VoxelHead> ZackisCoolio: ADWCleaner is an utility to clean a PC which is infested with malware.
#2122 [20:34] <VoxelHead> ZackisCoolio: Download it here: http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
#2123 [20:34] <Mackizms> you don't think it's a server issue? i don't have any other problems with my internet connection.
#2124 [20:34] <mattym> Mackizms, It could be that wherever the server is hosted experiences primetime load
#2125 [20:34] * Kaname is now known as Ritsuka
#2126 [20:34] <Mackizms> there are no other servers to put my realm on?
#2127 [20:35] <ZackisCoolio> Doubt it's gonna work because I reset my comp to factory settings and it still did it I wiped my entire comp basically
#2128 [20:35] <mattym> ZackisCoolio, Ok wait a moment
#2129 [20:35] <mattym> Mackizms, Read through ALL of this article https://help.mojang.com/customer/portal/articles/1698597-realms-connection-issues
#2130 [20:36] <mattym> ZackisCoolio, Are you opposed to me using TeamViewer to log into your computer and try to diagnose the issue?
#2131 [20:37] <ZackisCoolio> Yea why would I consider that bizarre choice
#2132 [20:37] <Mackizms> ugh... this is frustrating
#2133 [20:37] <mattym> ??> ZackisCoolio tools/teamviewer/quick-support
#2134 [20:37] <VoxelHead> ZackisCoolio: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: download.teamviewer.com/download/TeamViewerQS_en.exe
#2135 [20:37] <VoxelHead> ZackisCoolio: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#2136 [20:38] <mattym> ZackisCoolio, If as you say, you reset to base settings, this issue shouldnt be happening, so instead of talking back and forth for hours trying to guess what the issue is, i can remotely control the machine and try to diagnose it quicker
#2137 [20:42] * jake [jake@notlogged] has joined #minecrafthelp
#2138 [20:43] * clarjon1 [clarjon1@notlogged] has joined #minecrafthelp
#2139 [20:45] * Jiggy12321 [Jiggy12321@notlogged] has joined #minecrafthelp
#2140 [20:49] * Ray [Ray@notlogged] has joined #minecrafthelp
#2141 [20:49] <Ray> I nedd help
#2142 [20:49] <urielsalis> Ray, with?
#2143 [20:49] * Ray is now known as Guest93913
#2144 [20:50] * Porkyle__ [Porkyle__@notlogged] has joined #minecrafthelp
#2145 [20:50] * Demon [Demon@notlogged] has joined #minecrafthelp
#2146 [20:50] * orthoplex64_2 [orthoplex64_2@notlogged] has joined #minecrafthelp
#2147 [20:50] <Guest93913> I am, running a minecraft server for xbox one. The game has crashed to the point where all my save games have disappeared from the cloud.. I cannot seem to sync it back to my system.....
#2148 [20:51] <urielsalis> Guest93913, you can try to ask in the forums
#2149 [20:51] <Guest93913> Okay thanks
#2150 [20:51] * Guest93913 [Guest93913@notlogged] has quit. (Client Quit)
#2151 [20:52] * orthoplex64_2 [orthoplex64_2@notlogged] has quit. (Client Quit)
#2152 [20:52] * orthoplex64 [orthoplex64@notlogged] has quit. (Ping timeout: 204 seconds)
#2153 [20:52] * DemonChev [DemonChev@notlogged] has quit. (Ping timeout: 204 seconds)
#2154 [20:52] * Porkyle_ [Porkyle_@notlogged] has quit. (Ping timeout: 204 seconds)
#2155 [20:53] * orthoplex64_2 [orthoplex64_2@notlogged] has joined #minecrafthelp
#2156 [20:57] * ceasar [ceasar@notlogged] has joined #minecrafthelp
#2157 [20:59] * jake [jake@notlogged] has quit. (Quit: Web client closed)
#2158 [20:59] * ZackisCoolio [ZackisCoolio@notlogged] has quit. (Ping timeout: 204 seconds)
#2159 [21:00] * ceasar [ceasar@notlogged] has quit. (Client Quit)
#2160 [21:03] * david_ [david_@notlogged] has quit. (Quit: Web client closed)
#2161 [21:05] * HugoGasca18 [HugoGasca18@notlogged] has joined #minecrafthelp
#2162 [21:05] <HugoGasca18> buenas noches, el problema es que no puedo bajar minecraft
#2163 [21:05] <urielsalis> HugoGasca18, que pasa cuando intentas?
#2164 [21:07] <HugoGasca18> pongo la tarjeta de credito y todo, y cuando le pongo en purchase
#2165 [21:07] <HugoGasca18> se queda en placing order
#2166 [21:07] <HugoGasca18> y no pasa nada, ahi se puede quedar todo el dia, lo deje como 10 min y no paso nada
#2167 [21:07] <urielsalis> HugoGasca18, llama a tu banco y pregunta si permiten compras internacionales(a suecia en este caso)
#2168 [21:07] <urielsalis> HugoGasca18, Y proba con otro navegador
#2169 [21:09] <HugoGasca18> bueno, llamare al banco, y lo del navegador ya intente en chrome y en explorer
#2170 [21:09] <urielsalis> HugoGasca18, IE no anda, chrome deberia andar
#2171 [21:10] <HugoGasca18> aqui ya lo intente 2 veces e igual se queda en "placing order"
#2172 [21:12] <HugoGasca18> puedo comprarlo en cualquier de las dos paginas no? osea aqui en minecraft forum y en minecraft.net?
#2173 [21:12] <urielsalis> HugoGasca18, solo en minecraft.net
#2174 [21:13] <HugoGasca18> ah yaya, bueno llamare al banco, y muchas gracias
#2175 [21:13] <urielsalis> HugoGasca18, no hay problema :)
#2176 [21:20] * orthoplex64_2 [orthoplex64_2@notlogged] has quit. (Quit: Leaving)
#2177 [21:22] * orthoplex64 [orthoplex64@notlogged] has joined #minecrafthelp
#2178 [21:23] * roughghist [roughghist@notlogged] has joined #minecrafthelp
#2179 [21:24] <roughghist> i cant use texture packs because when i try to open my texture pack folder to put my texture pack in it it says the file has not been found]
#2180 [21:24] <urielsalis> roughghist, go to .minecraft/resourcepacks
#2181 [21:25] * ArwenGamer [ArwenGamer@notlogged] has joined #minecrafthelp
#2182 [21:25] <roughghist> urielsalis i dont have it
#2183 [21:26] <roughghist> i even did %appdata% and it dosent show up
#2184 [21:26] <urielsalis> ??> roughghist win/.minecraft
#2185 [21:26] <mattym> roughghist, Have you run the game at least once?
#2186 [21:26] <VoxelHead> roughghist: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#2187 [21:27] <roughghist> i did it but no resource pack folder and i have redownlaoded minecraft so idk what is wrong with it
#2188 [21:28] <urielsalis> roughghist, what is your username?
#2189 [21:28] <roughghist> Roughghost663
#2190 [21:28] * Luxurio [Luxurio@notlogged] has joined #minecrafthelp
#2191 [21:28] <urielsalis> roughghist, you are using the vanilla launcher from minecraft.net?
#2192 [21:28] <roughghist> yes
#2193 [21:28] <mattym> roughghist, As i said, did you run the game at least once, before looking for the folder?
#2194 [21:29] <mattym> roughghist, since you have reinstalled it
#2195 [21:29] * jifipif [jifipif@notlogged] has joined #minecrafthelp
#2196 [21:29] <jifipif> jifipif
#2197 [21:29] <roughghist> yes i have played it for at least a few months now and i might re install it now
#2198 [21:29] <urielsalis> roughghist, so you dont have a .minecraft folder in %appdata%?
#2199 [21:29] <jifipif> please help me i bought a mincraft realm and it wont let me configure one thought
#2200 [21:30] <roughghist> no i dont have that folder idk why
#2201 [21:30] <jifipif> though'
#2202 [21:30] <urielsalis> roughghist, download the .exe version of the launcher
#2203 [21:30] <roughghist> ok brb let me go try that
#2204 [21:30] <urielsalis> jifipif, try to ask in the forums
#2205 [21:30] * ArwenGamer [ArwenGamer@notlogged] has quit. (Ping timeout: 204 seconds)
#2206 [21:31] <Luxurio> my account won't let me sign in and it keeps asking my security questions. i've answered all of them then it repeats so i can't get on minecraft.com. i've also reset my questions and it still doesn't work
#2207 [21:31] <jifipif> i tried to but no one willl reply
#2208 [21:31] <urielsalis> Luxurio, you have a transaction ID?
#2209 [21:31] <urielsalis> jifipif, be patient
#2210 [21:31] <mattym> Luxurio, What broswer are you using?
#2211 [21:31] <Luxurio> chrome
#2212 [21:31] <jifipif> its been 3 days
#2213 [21:31] <urielsalis> mattym, ctcp version :P
#2214 [21:32] * mattym is lazy
#2214 [21:32] <urielsalis> jifipif, contact Mojang
#2215 [21:32] <urielsalis> ??> jifipif mojang/email
#2216 [21:32] <VoxelHead> jifipif: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2217 [21:32] <VoxelHead> jifipif: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#2218 [21:32] <jifipif> i did they haven responded yet
#2219 [21:32] <urielsalis> jifipif, then wait
#2220 [21:33] <Luxurio> i don't know what a transaction ID is
#2221 [21:33] <urielsalis> ??> Luxurio account/trans-id
#2222 [21:33] <VoxelHead> Luxurio: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#2223 [21:34] <VoxelHead> Luxurio: If you used PaySafeCard, your transaction ID is the card number.
#2224 [21:34] <urielsalis> Luxurio, (DONT POST YOUR TRANSACTION ID HERE)
#2225 [21:34] <jifipif> could u tell me if my logs are messed up[22:16:15] [Client thread/INFO]: Setting user: jifipif
#2226 [21:34] <urielsalis> jifipif, paste.ubuntu.com
#2227 [21:34] <urielsalis> ??> jifipif paste
#2228 [21:34] <VoxelHead> jifipif: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#2229 [21:34] * srsly [srsly@notlogged] has joined #minecrafthelp
#2230 [21:34] <Luxurio> i already bought the game years ago
#2231 [21:35] * srsly [srsly@notlogged] has quit. (Client Quit)
#2232 [21:35] <urielsalis> Luxurio, how you paid for it?
#2233 [21:35] <roughghist> it didnt work but if i go into the options folder it says resource pack next to it
#2234 [21:35] <Luxurio> i just need to sign in to download it on this computer
#2235 [21:35] <roughghist> what could i put there it has to be works though
#2236 [21:35] <roughghist> *words
#2237 [21:35] <jifipif> http://paste.ubuntu.com/11733627/
#2238 [21:36] <urielsalis> jifipif, nothing wrong there
#2239 [21:36] <urielsalis> jifipif, [22:16:25] [MCO Availability Checker #1/INFO]: Realms is available for this user
#2240 [21:36] <Luxurio> i paid for it with my debit card
#2241 [21:36] <jifipif> see thats why im freaking out
#2242 [21:36] <urielsalis> ??> Luxurio account/trans-id/braintree
#2243 [21:36] <VoxelHead> Luxurio: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#2244 [21:36] <VoxelHead> Luxurio: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#2245 [21:36] <urielsalis> ??> Luxurio account/trans-id/skrill
#2246 [21:36] <VoxelHead> Luxurio: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#2247 [21:36] <VoxelHead> Luxurio: If you need to recover your transaction ID from this service, you will need to contact Skrill: https://help.skrill.com/en/SpeakToSkrill
#2248 [21:37] <urielsalis> Luxurio, Skrill, not braintree
#2249 [21:37] <jifipif> do you know of anything i could do to fix it?
#2250 [21:38] <urielsalis> jifipif, contact Mojang
#2251 [21:38] <urielsalis> jifipif, or wait if you already emailed them
#2252 [21:40] * Luxurio [Luxurio@notlogged] has quit. (Quit: Web client closed)
#2253 [21:42] * Dan_ [Dan_@notlogged] has joined #minecrafthelp
#2254 [21:42] * Luxurio [Luxurio@notlogged] has joined #minecrafthelp
#2255 [21:42] <Luxurio> fixed it
#2256 [21:43] * GoMySQL [GoMySQL@notlogged] has quit. (Ping timeout: 198 seconds)
#2257 [21:43] <Luxurio> i signed into mojang instead and downloaded from there.
#2258 [21:44] * Luxurio [Luxurio@notlogged] has quit. (Client Quit)
#2259 [21:44] * DopeGhoti [DopeGhoti@notlogged] has joined #minecrafthelp
#2260 [21:45] * Grim_Reaper [Grim_Reaper@notlogged] has joined #minecrafthelp
#2261 [21:45] <Dan_> Hi. So I recently changed my Mojang/Mincraft password and when I tried to open and login into Minecraft, I got a message saying "Sorry, but we couldn't connect to our servers. Please make sure you are online and Minecraft is not blocked." I checked my connection and firewall and I am online and Minecraft is not blocked.
#2262 [21:45] <Dan_> Any idea of how I can get my login to work?
#2263 [21:45] <urielsalis> Dan_, what antivirus you have?
#2264 [21:45] * GoMySQL [GoMySQL@notlogged] has joined #minecrafthelp
#2265 [21:45] <Dan_> Norton Security
#2266 [21:46] <urielsalis> ??> Dan_ av/norton/uninstall
#2267 [21:46] <VoxelHead> Dan_: To completely uninstall Norton Internet Security, use this tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
#2268 [21:46] <Dan_> Wait, why do I have to uninstall Norton Completey?
#2269 [21:46] <urielsalis> Dan_, norton causes a lot of issues with minecraft login and server joining
#2270 [21:46] <Dan_> *completely
#2271 [21:46] <urielsalis> Dan_, disabling it doesnt work, so the only fix is to uninstall it
#2272 [21:46] * roughghist [roughghist@notlogged] has quit. (Quit: Web client closed)
#2273 [21:47] <Dan_> Seriously?
#2274 [21:47] <urielsalis> Dan_, ask them, not us
#2275 [21:47] <Dan_> That's insane!
#2276 [21:47] * SkyCracker [SkyCracker@notlogged] has joined #minecrafthelp
#2277 [21:48] <SkyCracker> Hello. MineCraft suddenly won't run any more. "Problem copying the file with the following error code: 5" comes up. What can I do?
#2278 [21:48] <urielsalis> ??> SkyCracker launcher/crash-log
#2279 [21:48] <VoxelHead> SkyCracker: We need to see your crash log, which appears after a crash.
#2280 [21:48] <VoxelHead> SkyCracker: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2281 [21:48] <Dan_> Well ok. So after I uninstall Norton, Minecraft will work again, will I then be able to reinstall Norton once I get my login to work or am I simply never able to use Minecraft with Norton ever again?
#2282 [21:49] <urielsalis> Dan_, reboot your pc when you uninstalled norton, minecraft might work when you install it again but I dont promise anything
#2283 [21:49] <SkyCracker> VoxelHead... Where is my crash log?
#2284 [21:49] <urielsalis> SkyCracker, where you see that message?
#2285 [21:49] <urielsalis> ??> VoxelHead bot
#2286 [21:49] <VoxelHead> VoxelHead: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#2287 [21:49] <Dan_> Ok. I will give it a shot. Thanks urielsalis.
#2288 [21:49] <urielsalis> Dan_, np :) gl
#2289 [21:49] <Dan_> Thanks :)
#2290 [21:49] <Dan_> Thanks :)
#2291 [21:50] * Dan_ [Dan_@notlogged] has left #minecrafthelp
#2292 [21:50] <SkyCracker> I see that message in dialog box with no other option but to click ok
#2293 [21:50] <urielsalis> SkyCracker, can you take a screenshot?
#2294 [21:51] <SkyCracker> yeah. how do you get a picture though through this chat?
#2295 [21:51] <urielsalis> SkyCracker, imgur.com
#2296 [21:51] * Dan_ [Dan_@notlogged] has joined #minecrafthelp
#2297 [21:51] <urielsalis> Hi again Dan_
#2298 [21:51] <Dan_> Hey again. So I accidentally exited without copying the uninstal link lol =P
#2299 [21:52] <Dan_> Could you send it again?
#2300 [21:52] <urielsalis> ??> Dan_ av/norton/uninstall
#2301 [21:52] <VoxelHead> Dan_: To completely uninstall Norton Internet Security, use this tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
#2302 [21:52] <Dan_> Thank you again! Take care! :)
#2303 [21:52] * Z-_-day23 [Z-_-day23@notlogged] has joined #minecrafthelp
#2304 [21:52] <urielsalis> Dan_, you too!
#2305 [21:53] * Dan_ [Dan_@notlogged] has quit. (Client Quit)
#2306 [21:53] * Z-_-day23 [Z-_-day23@notlogged] has quit. (Client Quit)
#2307 [21:54] <SkyCracker> ok, so litterly all it says is: Problem copying the file with the following error code: 5 ... and has an OK button.
#2308 [21:54] <urielsalis> SkyCracker, Where? When?
#2309 [21:55] <SkyCracker> Ok. so I click on the Minecraft icon to run the program. It looks like it loads up then it pops up with that.I hit ok and then nothing
#2310 [21:56] <urielsalis> SkyCracker, you downloaded minecraft from minecraft.net?
#2311 [21:56] <SkyCracker> yes. its been running perfectly for months
#2312 [21:56] <SkyCracker> then just a couple days ago it started
#2313 [21:56] <urielsalis> SkyCracker, what is your username?
#2314 [21:56] <SkyCracker> SkyCracker
#2315 [21:56] <urielsalis> SkyCracker, can you copy the full messag?
#2316 [21:57] <SkyCracker> or BillyEscobar. I have two usernames.
#2317 [21:57] <SkyCracker> the full message IS: Problem copying the file with the following error code: 5
#2318 [21:57] <urielsalis> SkyCracker, you have enough free space?
#2319 [21:57] <SkyCracker> 4 TB enough> haha
#2320 [21:58] <urielsalis> SkyCracker, you have rights to write to the folder where the launcher and .minecraft is?
#2321 [21:58] <SkyCracker> yes? This is only my computer.
#2322 [21:58] <urielsalis> SkyCracker, try running minecraft as admin
#2323 [21:58] <SkyCracker> The launcher is still oacted in my Downloads
#2324 [21:58] <SkyCracker> I tried that a few times
#2325 [21:59] <SkyCracker> same deal
#2326 [21:59] <urielsalis> SkyCracker, you installed or changed something between it worked and it didnt?
#2327 [21:59] <SkyCracker> what is the launcher.json file?
#2328 [22:00] <urielsalis> SkyCracker, is a file created by the launcher
#2329 [22:00] <SkyCracker> I installed a new username. yes.
#2330 [22:00] <urielsalis> SkyCracker, you are using the .exe or the .msi?
#2331 [22:00] <SkyCracker> but it ran perfectly for a couple of days
#2332 [22:00] <SkyCracker> exe
#2333 [22:01] <urielsalis> SkyCracker, try with the .msi (deleting .minecraft (dont delete saves folder))
#2334 [22:01] <SkyCracker> ? I don't have .msi.
#2335 [22:01] * Kelly [Kelly@notlogged] has joined #minecrafthelp
#2336 [22:01] <SkyCracker> what is that?
#2337 [22:01] <urielsalis> ??> SkyCracker dl/client
#2338 [22:01] <VoxelHead> SkyCracker: You may download the latest version of the launcher from https://minecraft.net/download
#2339 [22:01] <VoxelHead> SkyCracker: Also see ?? dl/client/<os> for os specific versions.
#2340 [22:01] <urielsalis> ??> SkyCracker dl/client/win
#2341 [22:01] <VoxelHead> SkyCracker: Installer: https://launcher.mojang.com/download/MinecraftInstaller.msi
#2342 [22:01] <VoxelHead> SkyCracker: Standalone: https://launcher.mojang.com/download/Minecraft.exe
#2343 [22:02] <Kelly> I Need HELP ASAP
#2344 [22:02] <SkyCracker> DLing it right now
#2345 [22:02] <SkyCracker> Should I DELETE minecraft or REPAIR it?
#2346 [22:03] <urielsalis> SkyCracker, delete and then install again
#2347 [22:03] <SkyCracker> will it give me the option NOT to delete my saved worlds?
#2348 [22:03] <urielsalis> SkyCracker, you have to go to .minecraft manually and delete everything except the saves folder
#2349 [22:03] <SkyCracker> oh. ok. hold on. brb
#2350 [22:04] * jay [jay@notlogged] has joined #minecrafthelp
#2351 [22:05] <SkyCracker> urielsalis... where are my saved worlds? I don't see a folder for saved stuff
#2352 [22:05] <SkyCracker> urielsalis... where are my saved worlds? I don't see a folder for saved stuff
#2353 [22:05] * jay [jay@notlogged] has left #minecrafthelp
#2354 [22:05] <urielsalis> SkyCracker, .minecraft/saves
#2355 [22:05] <SkyCracker> nope
#2356 [22:05] <urielsalis> SkyCracker, what you see inside .minecraft?
#2357 [22:06] <SkyCracker> just a /tools folder and the launcher, nativelog and a TMP file
#2358 [22:06] <urielsalis> SkyCracker, you are in the launcher folder, not .minecraft
#2359 [22:06] <urielsalis> ??> SkyCracker win/.minecraft
#2360 [22:06] <VoxelHead> SkyCracker: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#2361 [22:09] <SkyCracker> ah. thanks ok just to reiterate.. delete everything but saves and then rerun the other file...?
#2362 [22:09] * Kelly [Kelly@notlogged] has quit. (Quit: Web client closed)
#2363 [22:09] <urielsalis> SkyCracker, yes
#2364 [22:12] <SkyCracker> damn. SAME error came up
#2365 [22:12] <urielsalis> brb
#2366 [22:13] <SkyCracker> on the top of the dialog box it says, "Mojang native laucher updater" and the dialog is the same: "Problem copying the file with the following error code: 5" with an OK button
#2367 [22:19] * rourke750 [rourke750@notlogged] has joined #minecrafthelp
#2368 [22:20] <rourke750> Heyt question about the Eula, if a server were to selling content like a book that was written by the person and transcribed into a minecraft book would that go against the eula
#2369 [22:21] * kelly [kelly@notlogged] has joined #minecrafthelp
#2370 [22:21] <mattym> rourke750, I think thats fine, as long as the book in question is not a piece of copywriten literature
#2371 [22:21] <kelly> how come i am having trouble pruchasing minecraft
#2372 [22:21] <mattym> kelly, What is the issue you are having?
#2373 [22:22] <kelly> I have a Visa Card
#2374 [22:22] <kelly> But I can't purchase the game
#2375 [22:22] * v1v1d [v1v1d@notlogged] has joined #minecrafthelp
#2376 [22:22] <rourke750> mattym: I looked up the Eula on the mojang page and I remember seeing stuff that said it was okay to do decorative stuff and had descriptions of what ideas were okay but I cant find that any idea what it was?
#2377 [22:22] <kelly> It has plenty of money on it
#2378 [22:22] <rourke750> It might have been a blog
#2379 [22:22] * v1v1d [v1v1d@notlogged] has quit. (Client Quit)
#2380 [22:23] <kelly> minecraft.net right?
#2381 [22:23] <mattym> kelly, You may need to call Visa, or whoever issued the card to you an ask them to allow and Internation Transaction to Sweeden
#2382 [22:23] <kelly> ohhhh
#2383 [22:23] <kelly> yeah it's only available in the U.S.
#2384 [22:23] <SkyCracker> urielsalis... still here...
#2385 [22:23] <kelly> Is there a way to get around that?
#2386 [22:23] <mattym> rourke750, I can link it to you but a book would be considered decorative
#2387 [22:24] <mattym> kelly, It doenst matter if the card itself is only available here, you just need to call and ask if you are allowed to make an international purchase.
#2388 [22:24] <rourke750> Can I get a link too pls
#2389 [22:24] <rourke750> thx for the help
#2390 [22:24] <mattym> kelly, Some card providers block them by default to prevent fraud
#2391 [22:25] <kelly> Youre right Thanks for the help :)
#2392 [22:26] <mattym> rourke750, I think this is what you are looking for, but remember its just a guideline, they specifically say that they do not list EVERYTHING that is ok or not https://account.mojang.com/documents/minecraft_eula
#2393 [22:26] * kelly [kelly@notlogged] has quit. (Client Quit)
#2394 [22:26] <SkyCracker> hey mattym, I lost my help guy. maybe you can help?
#2395 [22:27] <mattym> SkyCracker, Have you tried running it as Administrator
#2396 [22:27] <SkyCracker> yes
#2397 [22:27] <SkyCracker> i also just deleted the whole thing and reloaded it with the MSI file instead
#2398 [22:28] * SlickGamerHD [SlickGamerHD@notlogged] has joined #minecrafthelp
#2399 [22:28] <SkyCracker> same error
#2400 [22:29] <mattym> SkyCracker, Did you check what the other user said about making sure that you didnt dissable permission for things to write to the .minecraft folder?
#2401 [22:29] <SlickGamerHD> mattym
#2402 [22:29] <mattym> yes
#2403 [22:29] <SlickGamerHD> hi again
#2404 [22:30] * SlickGamerHD is now known as CrystalNetWork
#2405 [22:30] <SkyCracker> i have total permission. I am the admin, and the only user on this pc...
#2406 [22:30] <mattym> SkyCracker, Even if you are the only user and set up as Admin, sometimes you still need to set permissions to specific things
#2407 [22:31] <mattym> SkyCracker, What kind of antivirus software do you use?
#2408 [22:32] <SkyCracker> microsoft essentials and malwarebytes.. BUT it has been working fine
#2409 [22:32] <mattym> SkyCracker, Yeah those should be fine
#2410 [22:33] <SkyCracker> the biggest thing I did, which is rather big, was I got another username attached... BUT it worked fine for a couple days even still
#2411 [22:33] <mattym> SkyCracker, Two users on the same Mojang account?
#2412 [22:33] * rourke750 [rourke750@notlogged] has quit. (Quit: Web client closed)
#2413 [22:33] <mattym> SkyCracker, Cause that is not supposed to happen
#2414 [22:34] <SkyCracker> no two accounts
#2415 [22:34] <SkyCracker> sorry. I said that wrong. I added another account
#2416 [22:34] * FrostBiteNetWork [FrostBiteNetWork@notlogged] has joined #minecrafthelp
#2417 [22:34] <mattym> SkyCracker, Ok
#2418 [22:35] <CrystalNetWork> CrystalNetWork, Hi
#2419 [22:35] <CrystalNetWork> lol
#2420 [22:35] <CrystalNetWork> FrostBiteNetWork, hi my friend
#2421 [22:36] <SkyCracker> do you know anything about the luancher.json file? I went online and a forum said get this... so I did and now its just in my downloads folder doing nothing.
#2422 [22:36] <SkyCracker> *launcher.jason
#2423 [22:36] <SkyCracker> .json
#2424 [22:36] <mattym> SkyCracker, Is the file you use to launch minecraft still in that folder, or are you using the .msi now
#2425 [22:36] <SkyCracker> (sorry - typo mania)
#2426 [22:36] <mattym> SkyCracker, Also when you installed with the .msi version
#2427 [22:37] <CrystalNetWork> k
#2428 [22:37] <SkyCracker> I just installed with the MSI version about 10 minutes ago
#2429 [22:37] <mattym> SkyCracker, Did you stop using all old shortcuts or launchers, if you use the .msi version you should be launching Minecraft from the Programs List(Start Bar/Button)
#2430 [22:37] <CrystalNetWork> Launcher.exe
#2431 [22:38] * FrostBiteNetWork [FrostBiteNetWork@notlogged] has quit. (Ping timeout: 204 seconds)
#2432 [22:38] <SkyCracker> yeah. I ran it directly from the new icon. I just did again directly from the start menu and same error
#2433 [22:39] <mattym> SkyCracker, One moment
#2434 [22:40] <CrystalNetWork> Is Now of Duty be back in 1 Hour
#2435 [22:40] * CrystalNetWork is Now of Duty be back in 1 Hour
#2435 [22:41] <mattym> SkyCracker, Would you be oppesed to me using teamviewer to remote control your PC in order to diagnose it?
#2436 [22:42] * Lord_Ralex kicked CrystalNetWork from #minecrafthelp (Reason: rystalNetWork :Here is the door)
#2437 [22:42] <SkyCracker> please
#2438 [22:42] * mattym thanks Lord_Ralex :)
#2438 [22:42] <mattym> ??> SkyCracker tools/teamviewer/quick-support
#2439 [22:42] <VoxelHead> SkyCracker: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: download.teamviewer.com/download/TeamViewerQS_en.exe
#2440 [22:42] <VoxelHead> SkyCracker: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#2441 [22:43] * thekiller419 [thekiller419@notlogged] has joined #minecrafthelp
#2442 [22:43] <SkyCracker> no visruses please
#2443 [22:43] <thekiller419> anyone here?
#2444 [22:43] <mattym> SkyCracker, Its not, you have the ability to close it at any time
#2445 [22:43] * Brnard [Brnard@notlogged] has joined #minecrafthelp
#2446 [22:43] <SkyCracker> cool, i was partially kidding
#2447 [22:44] <thekiller419> can anyone here with a skype help me in fixing my game?
#2448 [22:44] <mattym> thekiller419, We do not use skype here, please explain your issue
#2449 [22:44] <urielsalis> thekiller419, we dont help with skipe?
#2450 [22:44] <urielsalis> thekiller419, we dont help with skipe*
#2451 [22:44] <SkyCracker> mattym ready for the id stuff?
#2452 [22:44] <mattym> SkyCracker, One sec
#2453 [22:45] <thekiller419> my game just stays on the launching screen after hitting play
#2454 [22:46] * vanessa [vanessa@notlogged] has joined #minecrafthelp
#2455 [22:46] * vanessa [vanessa@notlogged] has quit. (Client Quit)
#2456 [22:47] <thekiller419> ??
#2457 [22:47] <Brnard> i download all minecraft launchers and it says unable to download minecrfat. please try again later. for 7 days. then some times it say to download java 1.6.0 but i downloaded it 13 times.
#2458 [22:50] <thekiller419> do we use teamviewer on here?
#2459 [22:51] <urielsalis> thekiller419, as a last resort
#2460 [22:52] <thekiller419> can you assist me with my problem?
#2461 [22:52] <urielsalis> thekiller419, cant rn
#2462 [22:53] <thekiller419> ok
#2463 [22:55] * Bugboy1028 [Bugboy1028@notlogged] has joined #minecrafthelp
#2464 [22:56] * brodymm [brodymm@notlogged] has joined #minecrafthelp
#2465 [22:56] * brodymm [brodymm@notlogged] has joined #minecrafthelp
#2466 [22:57] * brodymm [brodymm@notlogged] has left #minecrafthelp
#2467 [22:57] * tortib [tortib@notlogged] has joined #minecrafthelp
#2468 [22:57] <tortib> When I try to launch Minecraft it takes me to an apple page where it wants me to download Java 6 for Mountain Lion
#2469 [22:58] <tortib> How can I have Minecraft use the latest version of Java on OS X Yosemite?
#2470 [22:58] <Bugboy1028> -.-
#2471 [22:58] <mattym> tortib, Do you have java 8 installed?
#2472 [22:59] <tortib> mattym, I don't
#2473 [22:59] <tortib> but if I do install it from java.com will it work with minecraft?
#2474 [23:00] <mattym> tortib, Install it first, then there is one more step you may need to do, but for now get it installed
#2475 [23:00] <tortib> ok
#2476 [23:01] * SkyCracker [SkyCracker@notlogged] has quit. (Quit: Web client closed)
#2477 [23:03] * WirCraft3 [WirCraft3@notlogged] has joined #minecrafthelp
#2478 [23:03] * WirCraft3 [WirCraft3@notlogged] has joined #minecrafthelp
#2479 [23:04] * EvilTwinGhost [EvilTwinGhost@notlogged] has left #minecrafthelp
#2480 [23:04] <WirCraft3> Hola,
#2481 [23:04] <WirCraft3> Hola?
#2482 [23:04] <tortib> mattym, Okay, I have Java 8 installed but it still asks me to Install Java 6 :/
#2483 [23:04] <mattym> tortib, Can you get to the part of the launcher that has the button, edit profile?
#2484 [23:05] <WirCraft3> formatie la pc y no me deja abrir minecraft
#2485 [23:05] <Bugboy1028> ??> WirCraft3 lang/es
#2486 [23:05] <VoxelHead> WirCraft3: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#2487 [23:05] <tortib> mattym, no when I try to start minecraft it immediately tells me to install java 6
#2488 [23:06] <mattym> tortib, Have you downloaded the latest launcher from minecraft.net/download
#2489 [23:06] <tortib> yes
#2490 [23:06] <tortib> well
#2491 [23:06] <tortib> yes
#2492 [23:06] <mattym> tortib, Have you downloaded it recently
#2493 [23:06] <urielsalis> tortib, what is your username?
#2494 [23:06] <tortib> yeah, about 25-30minutes ago
#2495 [23:06] <tortib> urielsalis, tortib
#2496 [23:07] <tortib> urielsalis, why is that important?
#2497 [23:07] <urielsalis> tortib, just in case
#2498 [23:07] <tortib> just in case what?
#2499 [23:07] <urielsalis> tortib, nothing, you are good
#2500 [23:07] <tortib> I'm pretty confused right now
#2501 [23:08] <urielsalis> tortib, I usually check if the user had paid when they have server or launcher issues
#2502 [23:08] <WirCraft3> says I update graphics drivers
#2503 [23:08] <urielsalis> tortib, and I saw you paid, so is all good
#2504 [23:08] <tortib> oh
#2505 [23:08] <tortib> yeah I paid for minecraft
#2506 [23:08] <tortib> a couple of years ago
#2507 [23:08] <WirCraft3> says I update graphics drivers
#2508 [23:08] <urielsalis> ??> WirCraft3 win/dxdiag
#2509 [23:08] <VoxelHead> WirCraft3: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2510 [23:08] <WirCraft3> http://paste.ubuntu.com/11733790/
#2511 [23:08] * pplcallmeCHRIS [pplcallmeCHRIS@notlogged] has joined #minecrafthelp
#2512 [23:08] <WirCraft3> http://paste.ubuntu.com/11733790/
#2513 [23:08] <WirCraft3> http://paste.ubuntu.com/11733790/
#2514 [23:08] <mattym> tortib, Lets try this, do you know how to find the Terminal app on the Mac?
#2515 [23:09] <urielsalis> ??> WirCraft3 scold/repeat
#2516 [23:09] <VoxelHead> WirCraft3: There is absolutely no need to repeat messages in IRC. We can hear you just fine, and your text does not disappear automagically.
#2517 [23:09] <VoxelHead> WirCraft3: Failure to follow this rule is very irritating, clouds the chat, and can get you kicked for spamming.
#2518 [23:09] <tortib> mattym, yeah you don't have to speak to me like i'm 10 years old I'm pretty knowledgeable
#2519 [23:09] <WirCraft3> ok
#2520 [23:09] <tortib> do you want to execute the jre file with the latest java bin?
#2521 [23:09] <mattym> tortib, No lets try something else first
#2522 [23:09] <tortib> okay
#2523 [23:09] <mattym> ??> tortib mac/reinst
#2524 [23:09] <VoxelHead> tortib: You may need to reinstall the locally installed files that Minecraft puts into place.
#2525 [23:09] <VoxelHead> tortib: To do so, run the following command in a terminal: curl -L git.io/reinstmc | sh
#2526 [23:10] <urielsalis> WirCraft3, download and install http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064
#2527 [23:10] <tortib> let me read this script first
#2528 [23:10] <WirCraft3> ok
#2529 [23:10] <pplcallmeCHRIS> questing, i just purchased minecraft realms but when i go into mc realms on the game, it doesnt allow me to create a new realm. already tried reloading MC, tried to log out of mc then log back in etc. it shows the payment was processed with my bank. and i dont hae more than one mc acct
#2530 [23:10] <tortib> okay seems legit
#2531 [23:10] <mattym> tortib, It cleans out the local file install, but keeps your saves and personal stuff
#2532 [23:10] <tortib> mattym, okay, I don't have any saves or anything yet
#2533 [23:11] <WirCraft3> I did it before and got it
#2534 [23:11] <tortib> mattym, I got this scrolling in my terminal about 100 times Sorry, either that's an invalid Minecraft directory or you haven't yet started the game.
#2535 [23:11] <mattym> tortib, Yeah im just hoping it will also clear and java preferences as well that my be blocking the launcher from working right
#2536 [23:11] <WirCraft3> I did it before and failure
#2537 [23:11] <urielsalis> WirCraft3, reboot your pc
#2538 [23:11] <tortib> mattym, I've had this problem before and the solution was to either install java 6 or start minecraft manually with the java bin at the command line
#2539 [23:12] <tortib> which I don't really want to do
#2540 [23:12] <WirCraft3> I did three veses
#2541 [23:12] <mattym> tortib, There should be a way to tell your Mac which java to use, but on a Mac im not sure how thats done
#2542 [23:13] <tortib> mattym, well the operating system knows to use java 8
#2543 [23:13] <tortib> it's working in the browser just fine
#2544 [23:13] <urielsalis> tortib, write java -version in the terminal and tell us what it shows
#2545 [23:13] <pplcallmeCHRIS> anyone?
#2546 [23:13] <tortib> oh weird
#2547 [23:13] <urielsalis> pplcallmeCHRIS, ask in the forums
#2548 [23:13] <tortib> urielsalis, I guess the terminal env doesn't know java is installed
#2549 [23:14] <tortib> I guess that's the problem
#2550 [23:14] <WirCraft3> hello
#2551 [23:14] <tortib> No Java runtime present, requesting install.
#2552 [23:14] <tortib> and it brings up the dialog window requesting to go to the apple website for java 6
#2553 [23:14] * HelpMe [HelpMe@notlogged] has joined #minecrafthelp
#2554 [23:14] <mattym> tortib, You said your on OSX 10.10 right?
#2555 [23:14] <tortib> yes, 10.10.3 to be exact
#2556 [23:15] <pplcallmeCHRIS> isnt this a mc help channel tho? ._.
#2557 [23:15] * HelpMe [HelpMe@notlogged] has quit. (Client Quit)
#2558 [23:16] <WirCraft3> bye D:
#2559 [23:17] <mattym> pplcallmeCHRIS, Yes but Realms is not Minecraft, most of us are not familiar with how that works
#2560 [23:17] <mattym> tortib, Did the Java install work or give you any errors
#2561 [23:17] <tortib> mattym, I see the problem
#2562 [23:18] <tortib> I found a threat on stackoverflow about this same issue
#2563 [23:18] * WirCraft3 [WirCraft3@notlogged] has quit. (Quit: Web client closed)
#2564 [23:18] <mattym> tortib, Can i get the link
#2565 [23:18] <tortib> http://stackoverflow.com/questions/12757558/installed-java-7-on-mac-os-x-but-terminal-is-still-using-version-6
#2566 [23:18] <tortib> trying the solution now
#2567 [23:19] * Synchunk [Synchunk@notlogged] has joined #minecrafthelp
#2568 [23:19] <tortib> bam
#2569 [23:19] <tortib> success!
#2570 [23:19] <mattym> tortib, If the launcher starts after that let me know, and there is also something else
#2571 [23:19] <tortib> well hmp
#2572 [23:19] <tortib> it works in the terminal now
#2573 [23:19] <tortib> but...When I try to start Minecraft it still asks for Java :(
#2574 [23:20] <mattym> tortib, Try the Terminal command to change the java version that it uses
#2575 [23:20] <tortib> mattym, how do I do that exactly?
#2576 [23:20] <tortib> I created a symbolic link to the 1.8 version of java
#2577 [23:20] <tortib> so /usr/bin/java now is 1.8
#2578 [23:20] <mattym> tortib, I think its in the same article
#2579 [23:22] <mattym> tortib, The answer below the one that uses the Jave Prefs thing
#2580 [23:22] <tortib> mattym, are you speaking about the JAVA_HOME variable?
#2581 [23:22] <mattym> tortib, Yeah
#2582 [23:22] <tortib> Yeah I ran ls on /Library/Java/JavaVirtualMachines/ but I'm not seeing anything in that dir
#2583 [23:23] <mattym> tortib, Some people there are also saying that using the Java JDK instead of the JRE may help
#2584 [23:24] <tortib> lrwxr-xr-x 1 root wheel 79 Jun 9 18:23 /usr/libexec/java_home -> /System/Library/Frameworks/JavaVM.framework/Versions/Current/Commands/java_home
#2585 [23:24] <tortib> could that be the problem?
#2586 [23:24] <tortib> It's still linked to the default Apple java
#2587 [23:24] <mattym> tortib, Like i said, not really familiar enough with Mac to give you a correct answer
#2588 [23:27] <mattym> tortib, Did you download and install the java.dmg or use the web installer?
#2589 [23:27] <mattym> ??> tortib java/1.8
#2590 [23:27] <VoxelHead> tortib: You can get Java 8 for almost any platfom here: http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#2591 [23:27] <tortib> mattym, I downloaded the java image and installed the package
#2592 [23:27] <mattym> tortib, Hmm
#2593 [23:28] <urielsalis> tortib, what mac os version you have?
#2594 [23:28] <urielsalis> 10.9?
#2595 [23:28] <mattym> tortib, Have you tried doing the Java 1.6 install that the error message points you to, to get the launcher working
#2596 [23:28] <urielsalis> mattym, wait a sec
#2597 [23:29] <tortib> mattym, well I'm reading on gaming.stackexchange.com that you have to install 1.6 and then change it to 1.8 in the launcher
#2598 [23:29] <urielsalis> mattym, We only support 10.9+ for java
#2599 [23:29] <tortib> not something I want to do because I know 1.6 has tons of security holes
#2600 [23:29] <tortib> urielsalis, I'm on 10.10?
#2601 [23:29] <tortib> 10.10.3
#2602 [23:29] * urielsalis logs out
#2602 [23:29] <mattym> tortib, Java 1.6 may be needed for the launcher, but then through edit profiles, you can make it use the preffered install
#2603 [23:30] <tortib> I don't want to use 1.6 at all
#2604 [23:30] <tortib> I don't want it on my system
#2605 [23:30] <mattym> tortib, There is also if i remember a way to do that but im having trouble finding the instructions
#2606 [23:35] <mattym> tortib, There seem to be a few sites (via google search)with instructions specifically related to Minecraft and Java issues on Mac, you may want to just read and try them
#2607 [23:36] <mattym> tortib, Im not familiar with Mac, so im not sure which would be the best or which would solve your issue
#2608 [23:37] * FerusGrim is now known as Ferus
#2609 [23:37] <mattym> tortib, Tis one seems to be informative, but im not sure if its any different then what you have tried
#2610 [23:37] * Ferus is now known as FerusGrim
#2611 [23:38] <Extreme-> tortib: Are you fine with launching Minecraft via a shell script instead of the regular jar/dmg?
#2612 [23:38] <mattym> tortib, Sorry forgot link http://www.cgwerks.com/make-minecraft-work-mac-osx-yosemite-latest-java-8/#Fix!
#2613 [23:50] <tortib> Extreme-, I prefer to use the regular launcher
#2614 [23:55] <tortib> mattym, well I used the linux jar file and that works fine
#2615 [23:55] <tortib> but the problem is now I can't place it in my dock
#2616 [23:55] <mattym> tortib, You can make a script to do the terminal stuff
#2617 [23:55] <mattym> tortib, Then place the script file in the doxk
#2618 [23:55] <mattym> dock*
#2619 [23:56] <tortib> I think you can only place .app files in the dock