#MinecraftHelp > 2015-07-16
#1 [00:01] <kevbond1> https://account.mojang.com/password
#2 [00:01] <bobbyzilla> [kevbond1] check to see if the minecraft migration has requested a email verification
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#4 [00:01] <bobbyzilla> Send the email of the one you used to make your minecraft account
#5 [00:01] <bobbyzilla> not the current email.
#6 [00:02] <kevbond1> to send the email verification i need to sign in to my mojang acocunt
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#8 [00:02] <kevbond1> which i cant
#9 [00:02] * xNightRiderx12 [xNightRiderx12@notlogged] has joined #minecrafthelp
#10 [00:02] <bobbyzilla> if you recieved the account from a friend, they probaly had a original email
#11 [00:02] <kevbond1> this is my account with the original transaction ID
#12 [00:02] <xNightRiderx12> ---- Minecraft Crash Report ---- // Why did you do that? Time: 7/16/15 12:57 AM Description: Initializing game java.lang.NoSuchMethodError: net.minecraft.client.renderer.texture.TextureMap.<init>(Ljava/lang/String;Z)V at net.minecraft.client.Minecraft.func_71384_a(Minecraft.java:467) at net.minecraft.client.Minecraft.func_99999_d(Minecraft.java:325) at net.minecraft.client.main.Main.main(SourceFile:120) athelp.reflec
#13 [00:03] <kevbond1> i bought it with this account
#14 [00:03] <bobbyzilla> sign into mojang account or make another one
#15 [00:03] <kevbond1> i have the email
#16 [00:03] <bobbyzilla> report the bug
#17 [00:03] <kevbond1> how do i sign into my account without the password which cant be sent to my account
#18 [00:03] <kevbond1> i submitted a ticket
#19 [00:03] <kevbond1> so do i just wait?
#20 [00:03] <bobbyzilla> i am going to change my password to try
#21 [00:03] <kevbond1> ok ty
#22 [00:03] <xNightRiderx12> ---- Minecraft Crash Report ---- // Why did you do that? Time: 7/16/15 12:57 AM Description: Initializing game java.lang.NoSuchMethodError: net.minecraft.client.renderer.texture.TextureMap.<init>(Ljava/lang/String;Z)V at net.minecraft.client.Minecraft.func_71384_a(Minecraft.java:467) at net.minecraft.client.Minecraft.func_99999_d(Minecraft.java:325) at net.minecraft.client.main.Main.main(SourceFile:120) at sun.reflec
#23 [00:03] <bobbyzilla> or it is just your account or computer
#24 [00:04] <kevbond1> its my mojang account
#25 [00:05] <bobbyzilla> http://paste.ubuntu.com/11886133/ this is my minecraft crash problem
#26 [00:05] <bobbyzilla> I changed my pass without a prob
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#28 [00:06] <bobbyzilla> check it again
#29 [00:06] <bobbyzilla> check it again
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#31 [00:07] <Matthew_> Hello question for you guys my borther has been usin my minecraft for about the last year and whenever he plays I log in for him. Tonight he attempted to log in and the credentials I always use non longer work. He tells me he did not change any of the login information and i no longer use or remember the email account i have the account linked too. I need some help!
#32 [00:09] <bobbyzilla> This is one of the toughfest problems
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#35 [00:09] <bobbyzilla> You should keep the email in a notepad and save it
#36 [00:10] <bobbyzilla> But, i suggest trying to find the link of the account and suggesting you do not remember the email
#37 [00:10] <Matthew_> See the thing is i no longer use it. I made the email when i was very young and have no updated it
#38 [00:11] <Matthew_> The only viable thing seems to be to do the upgrade your email option but it tells me i cant do it for some reason
#39 [00:11] <bobbyzilla> mojang had made a request to verify the emails of all the accounts during a migration and only 1/10 of the players did
#40 [00:11] <bobbyzilla> Some players complained they forget the email of the old one and some say teh game still dose no work
#41 [00:11] <Matthew_> I am in the 9/10 like i said only my youn brother plays it. I have no knowledge of this request by mojang
#42 [00:12] <bobbyzilla> My game was not connected to the migration when it happened but my friend help retrieve the email
#43 [00:13] <bobbyzilla> try a search engine such as google to solve the problem
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#45 [00:15] <Matthew_> After trying to migrate the account mojang says it has already been migrated
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#47 [00:15] <bobbyzilla> Visit account.mojang.com, and log in with your Mojang account email address and password.
#48 [00:15] <bobbyzilla> https://www.google.com/?gws_rd=ssl#q=how+to+find+the+username+of+minecraft
#49 [00:16] * chipbust_ is now known as chipbuster
#50 [00:16] <bobbyzilla> the URL should show how to change the username
#51 [00:16] <bobbyzilla> K hopes it helps
#52 [00:18] <Matthew_> I cant even log in loke the first step says though
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#55 [00:24] <Matthew_> Hey guys seems as if someone might have migrated my account and i no longer can get into the email to find my proof of purchase
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#61 [00:55] <billybobdiamond> I was on a server and Minecraft seems to have crashed for me, the reason was Invalid memory access of location 0x0 rip=0x7fff94c894d2 I've had this happen once before but I'm unsure how I fixed it the first time.
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#63 [00:58] <billybobdiamond> Any ideas?
#64 [00:59] <TheBuilderHero> i was on a sever and it is one of my friends servers and i was making something with command blocks and then when i exited out of the command block the game kicked me and said:"internal exception io.netty.handler.codec.DecoderException:java.lang.IndexoutofboundsException:readerIndex(137) + lenghth(1) exceeds writerIndex(137): UnpooledHeapByteBuf(ridx: 137, widx: 137, cap:137)" how do i fix this?
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#67 [01:02] <Torbbes> i can not get my game to load i restored the system to the previous date and my louncher not load i got my louncher back nut the game still will not load
#68 [01:03] <mattym> Torbbes, What happens when you try to launch?
#69 [01:03] <billybobdiamond> I was on a server and Minecraft seems to have crashed for me, the reason was Invalid memory access of location 0x0 rip=0x7fff94c894d2 I've had this happen once before but I'm unsure how I fixed it the first time.
#70 [01:04] <TheBuilderHero> i was placing command blocks and after i exited the command block it kicked me the error was :"internal exception io.netty.handler.codec.DecoderException:java.lang.IndexoutofboundsException:readerIndex(137) + lenghth(1) exceeds writerIndex(137): UnpooledHeapByteBuf(ridx: 137, widx: 137, cap:137)" do you know how to fix it?
#71 [01:04] <mattym> billybobdiamond, That would suggest that the game tried to access soemthing on the computer it shouldnt have, possibly there is something wrong with the server that is causing this
#72 [01:05] <Torbbes> the louncher opens a tab that sayes Game output (Torbbes) and nothing i do get a progress bar that goes away and that is all
#73 [01:05] <mattym> TheBuilderHero, Did it say that on the game screen, or did it make a crash log
#74 [01:05] <mattym> Torbbes, There is no crash log along with it?
#75 [01:05] <TheBuilderHero> it sayed that when it kicked me
#76 [01:05] <billybobdiamond> So, what should I do? It's never happened on the server before.
#77 [01:05] <TheBuilderHero> so yeah on the game screen!
#78 [01:06] <Torbbes> 02:03:56 ERROR]: Couldn't launch game
#79 [01:06] <Torbbes> java.io.IOException: Cannot run program "C:\Program Files (x86)\Java\jre1.8.0_31\bin\javaw.exe"
#80 [01:07] <mattym> billybobdiamond, Were you able to access the server at all or did this happen while you were using it
#81 [01:07] <billybobdiamond> While I was using it.
#82 [01:07] <billybobdiamond> I've played the server for about 2 years, never happened before.
#83 [01:07] <mattym> billybobdiamond, What server?
#84 [01:07] <billybobdiamond> Need the ip or the name?
#85 [01:08] <mattym> billybobdiamond, either will do
#86 [01:08] <mattym> billybobdiamond, whateveryou use to connect to it
#87 [01:08] <billybobdiamond> Ip: play.velocity-mc.com And the server name is just Velocity MC
#88 [01:08] <billybobdiamond> Been up for years.
#89 [01:09] <mattym> .mcping play.velocity-mc.com
#90 [01:09] <ExtremeBot> mattym: 72.8.157.1:25565 is up! There are currently 103 out of 1000 players, running BungeeCord 1.7.9 (Protocol hack to 1.8/47); with a latency of 1.352s and an MOTD of "14» 07Velocity04MC 14« 11Hover for info 08^ 14» 07i08i 11Velocity 3.0 NOW HERE! JOIN NOW 08i07i 14«".
#91 [01:10] <TheBuilderHero> so you know what the problem is for me?
#92 [01:10] <TheBuilderHero> *do you?
#93 [01:10] <mattym> TheBuilderHero, Im looking something up. The only time ive seen something like that in an error is when the game wont even load due to an antivirus program blocking it
#94 [01:11] <mattym> TheBuilderHero, Havent seen that type of error mid game
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#98 [01:12] <TheBuilderHero> yeah i wa s just building with command blocks and boom i am kicked and the error apers
#99 [01:12] <Icecream562> i was trying to play mc and it never worked i kept resteting my py but nothing worked
#100 [01:12] <mattym> TheBuilderHero, It seems that that error means there is a oversized packet that it is trying to comminicate
#101 [01:12] <Icecream562> Resting my pw
#102 [01:12] <mattym> TheBuilderHero, Someone may have done something on the server that broke it, possibly you did something with the command that causes an issue
#103 [01:12] <TheBuilderHero> oh tomany command blocks maybe
#104 [01:12] <Icecream562> Please
#105 [01:12] <Icecream562> i need help
#106 [01:13] <mattym> Icecream562, What does the game say when you try to log in
#107 [01:13] <Icecream562> Error! Unknown e-mail address or password.
#108 [01:13] <Icecream562> I kept putting the right password
#109 [01:13] <Icecream562> and reseting it
#110 [01:13] <mattym> billybobdiamond, That server is using 3rd party addons, so i cant really help with that here. I would contact the server staff for help with that if i were you
#111 [01:14] <mattym> TheBuilderHero, Possibly too many, or something one of them is trying to do is too much for the game
#112 [01:14] <mattym> ??> Icecream562 mojang/email
#113 [01:14] <Absol> Icecream562: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#114 [01:14] <Absol> Icecream562: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#115 [01:14] <billybobdiamond> If only the staff were as helpful as you ;p, the staff on the server suck, ignoring most people, I'll try, thx for the help
#116 [01:14] <TheBuilderHero> my other friends can join still tho!
#117 [01:14] <Icecream562> Ive done that
#118 [01:14] <mattym> Icecream562, Did you include all the info?
#119 [01:14] <Icecream562> it is doing it to both of my Accounts
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#121 [01:15] <Icecream562> what do u think is wrong?
#122 [01:15] <mattym> TheBuilderHero, Ask one of them to go to the area you were. If they get the same issue, then it is something loaded in that part of the world that is causing it
#123 [01:15] <mattym> Icecream562, can you try a complete relog with the info im about to send
#124 [01:15] <TheBuilderHero> ok thx
#125 [01:15] <mattym> ??> Icecream562 launcher/relog
#126 [01:16] <Absol> Icecream562: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#127 [01:16] <TheBuilderHero> you are sooooo helpful! :)
#128 [01:16] <Icecream562> No ive done a password reset with mojang
#129 [01:16] <Icecream562> and i tryed to log into it with mojang
#130 [01:16] <Icecream562> but it says Error! Unknown e-mail address or password.
#131 [01:16] <Icecream562> all the time
#132 [01:17] <Icecream562> i rept resting it
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#134 [01:17] <mattym> Icecream562, Can you log in with your info at account.mojang.com ?
#135 [01:17] <Kingicelord4_> need help
#136 [01:17] <Torbbes> any idea about mine
#137 [01:17] <Kingicelord4_> can anyone send me the website to check the name changes plz?
#138 [01:17] <Kingicelord4_> like to see who last changed ur name?
#139 [01:17] <Kingicelord4_> can anyone send it to me plz???
#140 [01:18] <Icecream562> No it doesnt work
#141 [01:18] <mattym> Kingicelord4_, Did you change your name?
#142 [01:18] <Kingicelord4_> nope
#143 [01:18] <Kingicelord4_> i just want to see who did
#144 [01:18] <mattym> Torbbes, It seems like your computer is blocking access
#145 [01:18] <mattym> Kingicelord4_, Was it changed?
#146 [01:18] <Kingicelord4_> i think so
#147 [01:18] <mattym> Kingicelord4_, What was your username, what should it be?
#148 [01:19] <Kingicelord4_> the username i have right now all i want is the website for the name changes D=
#149 [01:19] <Torbbes> anyidea on how to fix it
#150 [01:19] <Icecream562> its not working
#151 [01:19] <mattym> Torbbes, Try running the launcher as administrator
#152 [01:19] <Torbbes> kk
#153 [01:20] <mattym> Kingicelord4_, Is it Kingicelord4_ or Kingicelord4
#154 [01:20] <Icecream562> Hello?
#155 [01:20] <Kingicelord4_> mattym so can u send it to me?
#156 [01:20] <Kingicelord4_> kingicelord4
#157 [01:20] <mattym> Kingicelord4_, It does not appear that your name has been changes
#158 [01:20] <mattym> changed*
#159 [01:21] <mattym> Icecream562, You cannot log in at the website either?
#160 [01:21] <Kingicelord4_> ohhh ok
#161 [01:21] <Icecream562> Nope
#162 [01:21] <Kingicelord4_> then my friend cant login to his mc account xD
#163 [01:21] <mattym> Icecream562, When did you send that emial support ticket?
#164 [01:21] <Kingicelord4_> well ima go now k =D
#165 [01:21] <Kingicelord4_> thx for helping
#166 [01:21] <Icecream562> today
#167 [01:21] <mattym> Icecream562, You will need to wait for their reply, usually 3-4 days
#168 [01:21] <Icecream562> what about my other account?
#169 [01:22] <Icecream562> will i need to make another ticket?
#170 [01:22] <mattym> Icecream562, I would send another support ticket for that one if you are having the same issue
#171 [01:22] <Icecream562> You staff from Mojang?
#172 [01:22] <mattym> Icecream562, No this is a volunteer support channel, which is why for account issues we tell people to use the support ticket email
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#174 [01:23] <Icecream562> Ohhh
#175 [01:23] <Icecream562> Well thanks
#176 [01:23] <mattym> Icecream562, And it would seem that something has gotten messed up with your accounts
#177 [01:23] <mattym> Icecream562, Considering you cannot log in via the website as well
#178 [01:23] <Icecream562> Will they fix it?
#179 [01:23] <Icecream562> do you know?
#180 [01:23] <mattym> Icecream562, Yes, just make sure you include all the info the form ask for
#181 [01:23] <Icecream562> okay thanks
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#185 [01:38] <daze> yes hello anyone there
#186 [01:38] <daze> i have a crash report
#187 [01:40] <mattym> ??> daze launcher/crash-log
#188 [01:40] <Absol> daze: We need to see your crash log, which appears after a crash.
#189 [01:40] <Absol> daze: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#190 [01:40] <daze> http://paste.ubuntu.com/11886366/
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#193 [01:42] <mattym> daze, From that report i can see that you have modded Minecraft. We do not provide assistance with mods here
#194 [01:42] <daze> i see
#195 [01:42] <daze> ok thanks
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#199 [01:44] <daze> i have a crash to report and here it is
#200 [01:44] <daze> http://paste.ubuntu.com/11886375/
#201 [01:46] <mattym> daze, Can you run the game on the latest version 1.8.7 and see if you crash again, and if so paste the new report
#202 [01:47] <daze> i ran 1.8.1 i got it nm thanks
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#213 [02:08] <bZx_> #y https://www.youtube.com/watch?v=oSYZmTguXP8
#214 [02:08] <VoxelHead> 01,00You00,04Tube: bZx_ mentioned "Cowboy Bebop OST 2 No Disc - Don't Bother None" (3m 42s) uploaded by "videgenial1" on 2008-08-25 21:46 UTC.
#215 [02:08] <bZx_> oups
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#217 [02:13] <ryan57> Hi i have a question; how do i make a 1.8.7 server and turn it into a 1.7.10 server ?
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#222 [02:20] <Xz2747> I'm playing minecraft pocket edition and my controls to jump and move have disappeared as well as my inventory has disappeared
#223 [02:22] <Xz2747> Is anyone actually going to help me or just swear
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#234 [02:54] <PlayerPlaysMC> I'm trying to play minecraft but it crashes telling me to update my graphic card but there's no downloads availible
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#249 [03:49] <MJuchimowicz> i have a problem : i try to login to my account with good password and E-mail and i can't Login
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#251 [03:49] <Skyttles> anyone clear to help?
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#253 [03:50] <monsah> hi
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#258 [04:01] <eyboi> Whenever I'm on a specific server, it has a hub, then I do /server opfactions, and normally joins instantly. But it just started to give me another response: "Kicked whilst connecting to OPFactions: If you wish to use IP forwarding, please enable it in your BungeeCord config as well!
#259 [04:01] <IRCNickname> hey
#260 [04:01] <eyboi> ?
#261 [04:02] <IRCNickname> i do not know my answers to my security questions
#262 [04:02] <eyboi> For?
#263 [04:02] <IRCNickname> to login
#264 [04:02] <eyboi> Just click forgot password and reset the password...
#265 [04:03] * Buasfe [Buasfe@notlogged] has joined #minecrafthelp
#266 [04:03] <Buasfe> can I monetize minecraft videos on youtube?
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#268 [04:03] * IRCNickname [IRCNickname@notlogged] has quit. (Client Quit)
#269 [04:04] <Buasfe> can I monetize minecraft videos on youtube??
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#276 [04:24] <midO_Omda> [10:42:29 INFO]: Minecraft Launcher null (through bootstrap 4) started on windows... [10:42:29 INFO]: Current time is Jul 16, 2015 10:42:29 AM [10:42:29 INFO]: System.getProperty('os.name') == 'Windows 7' [10:42:29 INFO]: System.getProperty('os.version') == '6.1' [10:42:29 INFO]: System.getProperty('os.arch') == 'x86' [10:42:29 INFO]: System.getProperty('java.version') == '1.8.0_40' [10:42:29 INFO]: System.getProperty('java.vendor') == 'Oracle Corp
#277 [04:24] <midO_Omda> anyone help me plz
#278 [04:25] <midO_Omda> [11:19:54 INFO]: Minecraft Launcher null (through bootstrap 4) started on windows... [11:19:54 INFO]: Current time is Jul 16, 2015 11:19:54 AM [11:19:54 INFO]: System.getProperty('os.name') == 'Windows 7' [11:19:54 INFO]: System.getProperty('os.version') == '6.1' [11:19:54 INFO]: System.getProperty('os.arch') == 'x86' [11:19:54 INFO]: System.getProperty('java.version') == '1.8.0_40' [11:19:54 INFO]: System.getProperty('java.vendor') == 'Oracle Corp
#279 [04:25] <midO_Omda> whats the problem ????
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#281 [04:42] <midO_Omda> guyssssssssssssssssssssssss?????????????????????
#282 [04:42] <midO_Omda> plz anyy help !!!!!!!!!!!
#283 [04:43] <midO_Omda> CAN ANYONE HELP ME!!!!!!!!!!!!!!!!!!
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#289 [04:50] <rcrozier> hi i need some help
#290 [04:51] <rcrozier> hello
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#296 [05:20] <Giannismc27> yjtdxrt
#297 [05:21] <Giannismc27> how i can join minecraft ?? i cant with drivers ???
#298 [05:21] <Giannismc27> i cant fix the problem
#299 [05:21] <Giannismc27> say me what to do plz ??\
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#302 [05:23] <FaZe_Pulse> hey every time i start up my minecraft launcher
#303 [05:23] <FaZe_Pulse> it downloads the launcher again
#304 [05:23] <FaZe_Pulse> every time
#305 [05:24] <minecrafter> idk
#306 [05:24] <FaZe_Pulse> Halp
#307 [05:24] <FaZe_Pulse> any ways 2 fix
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#309 [05:25] <minecrafter> hey i have a modpack and when ever i try open a singleplayer world it takes me back to main menu
#310 [05:25] <minecrafter> plz help me
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#312 [05:26] <Giannismc27> help
#313 [05:26] <Giannismc27> minecrafter try to see some videos maybe help you
#314 [05:29] * minecrafter [minecrafter@notlogged] has joined #minecrafthelp
#315 [05:29] <minecrafter> anyone there
#316 [05:30] <minecrafter> i have a modpack but whenever i try make a singleplayer world it takes me back to the main menu
#317 [05:31] <minecrafter> plz help do u have any idea why it is doing this
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#326 [05:43] <minecrafter> hi
#327 [05:43] <minecrafter> i have a minecraft mod pack but whenever i try to make a singleplayer world it takes me back to main menu can anyone help meh
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#340 [06:23] <PLZHELPME> Whenever i try to create a new world it goes back to main menu do u know why plz help me
#341 [06:23] <Afootpluto> ??> PLZHELPME mods
#342 [06:23] <Absol> PLZHELPME: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#343 [06:23] <Absol> PLZHELPME: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#344 [06:24] <PLZHELPME> I tried the author though they won't help me
#345 [06:25] <Afootpluto> PLZHELPME, we wont help either
#346 [06:25] <PLZHELPME> Can u like send me a minecraft mods chat or something?
#347 [06:26] <Afootpluto> http://www.minecraftforum.net/forums/support/modded-client-support
#348 [06:26] <PLZHELPME> WHYWILL NO ONE HELP ME WITH THIS
#349 [06:26] <PLZHELPME> O u send something thank you
#350 [06:27] <Afootpluto> PLZHELPME, this chat is for vanilla tech support
#351 [06:27] <Afootpluto> PLZHELPME, the link i sent you is for modded support
#352 [06:28] <PLZHELPME> OMG this is perfect thank you so much
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#355 [06:49] <cool_man210> Can someone help me? Whenever I open minecraft, I hit play and minecraft opens up but it shows up as a clear screen and just freezes. If I exit, it says the exit code is 1073807364
#356 [06:59] * spiker12 [spiker12@notlogged] has joined #minecrafthelp
#357 [07:00] <spiker12> hey all i can't change my questions to log in i sent email's and resets and i get no email's at all what's going on
#358 [07:02] * SuperPuperSteve [SuperPuperSteve@notlogged] has joined #minecrafthelp
#359 [07:03] <cool_man210> Can someone help me? Whenever I open minecraft, I hit play and minecraft opens up but it shows up as a clear screen and just freezes. If I exit, it says the exit code is 1073807364
#360 [07:03] <spiker12> hey steve how do you change the questions from log in cuz i can't change them and i didnt get any email for the questions reset
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#368 [07:11] <cool_man210> is anyone there
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#377 [07:17] <Edison> hello?
#378 [07:18] <king0103> hello
#379 [07:18] <Edison> Well are you here to help me on Minecraft?
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#382 [07:19] * luka312 [luka312@notlogged] has joined #minecrafthelp
#383 [07:19] <luka312> ee
#384 [07:19] <luka312> wdwdsd
#385 [07:19] <luka312> sije
#386 [07:19] <luka312> eridjgf \
#387 [07:19] <luka312> wuier
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#390 [07:21] <renshuu> error firewall
#391 [07:21] <renshuu> i have antivirus AVG and any servers works pls help
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#393 [07:23] <cassie_> http://paste.ubuntu.com/11887460/
#394 [07:24] <cassie_> I need help trying to update my drivers. It's telling me that all my drivers are up to date but minecraft is telling me otherwise and won't allow me to play it until I finish updating the drivers.
#395 [07:27] <GreyVulpine> cassie_ - Download and install the Catalyst Software Suite from: http://support.amd.com/en-us/download/desktop?os=Windows%208.1%20-%2064
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#400 [07:30] <mirkraft> minecraft acces token can not be null from empty
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#403 [07:31] <mirkraft> what
#404 [07:32] <mirkraft> minecraft dice acces token can not be null from empty
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#406 [07:33] <cassie_> ahh okay its working for as I can tell thank you :)
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#413 [07:51] <Josh_> hi
#414 [07:52] <Josh_> I wamt to un migrate from mojang and go back to my old minecraft premium account
#415 [07:52] <GreyVulpine> Josh_ - That, unfortunately, is not possible
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#417 [07:52] <Josh_> ::(
#418 [07:53] <Nico> I can't connect to some server. every time there comes: ,Connection refused!' but I reinstalled minecraft 5 times and restarted minecraft and restarted my network router. I'am playing on a Mac. Please help me :) thx
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#420 [07:54] <GreyVulpine> Nico - If you're getting "Connection Refused", one of two things is occuring. Either you're trying a server that doesn't exist, or the server is denying your attempt to connect. Neither of which you can do anything to fix
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#424 [07:59] <Nico> but this server exists ..my friend comes on the server :/ I tried all possibilities but it doesn't work.. :(
#425 [08:01] <GreyVulpine> Nico - IP?
#426 [08:02] <Nico> from the server?
#427 [08:03] <GreyVulpine> Nico - Yes. What is the server's IP?
#428 [08:03] <Nico> timolia.de
#429 [08:03] <Nico> and sorry for my bad englisch, i'm a german guy
#430 [08:04] * Quinten [Quinten@notlogged] has joined #minecrafthelp
#431 [08:06] <GreyVulpine> Nico - Server seems to be running. Try connecting to: 194.169.211.71 via the direct connect option
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#433 [08:06] <Quinten> I need help, because I keep timing out from servers and I don't know what's causing the problem
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#436 [08:10] <Quinten> Problems with my MC started after I installed a new McAfee AntiVirus which, I think, is the reason I keep timing out of servers. Sometimes I play on the server for an hour, sometimes 5 minutes, or sometimes I can't even log on before I time out. This has happened consistently for several days.
#437 [08:11] <Nico> GreyVulpine- it doesn't work
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#439 [08:12] <GreyVulpine> Nico - Then all I can suggest for you, is to try a different server.
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#442 [08:14] <Nico> ok, but the same problem is on TheVace.net
#443 [08:14] <GreyVulpine> Nico - Try connecting to mctest.ae97.net
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#448 [08:19] <Nico> it works, but there are only letters consisting dirt
#449 [08:19] * usbpc [usbpc@notlogged] has quit. (Ping timeout: 198 seconds)
#450 [08:19] <GreyVulpine> Nico - Alright, now try s.nerd.nu
#451 [08:20] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#452 [08:20] <Nico> it works too
#453 [08:20] <GreyVulpine> Nico - As you can see, you can connect to servers just fine. The issue lies with the servers you're trying to connect to previously
#454 [08:21] * Jojje6 [Jojje6@notlogged] has joined #minecrafthelp
#455 [08:23] <Jojje6> Hello! i want my minecraft account back, the username is Jojje6 and i fogot the email and cant login with the right password please help me
#456 [08:23] <Nico> ok, but what can I do now? I'm not banned or kicked from these servers ..
#457 [08:23] <GreyVulpine> Jojje6 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
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#459 [08:24] <GreyVulpine> Nico - There is absolutely nothing I can tell you about how to connect to those earlier servers. Your computer can connect to servers fine. There's nothing wrong on your end.
#460 [08:26] * Jademalo [Jademalo@notlogged] has joined #minecrafthelp
#461 [08:27] <Nico> Alright , thanks for your help. I've another question. : My texture packs doesn't switch.. My minecraft accept only default.. What can I do?
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#469 [08:42] * CTech_None [CTech_None@notlogged] has joined #minecrafthelp
#470 [08:42] <CTech_None> Hello
#471 [08:42] <CTech_None> I have a problem with my minecraft account
#472 [08:43] <GreyVulpine> CTech_None - Please elaborate
#473 [08:43] <CTech_None> When I tried to log in minecraft.net they said
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#476 [08:44] <CTech_None> Oops, unknown username or password. If you are logging in with a Mojang account make sure to use your e-mail address as username.
#477 [08:45] <GreyVulpine> CTech_None - And you're sure you're using the right email address and password?
#478 [08:45] <CTech_None> yes
#479 [08:45] <GreyVulpine> CTech_None - Can you log into your Mojang account at https://account.mojang.com/login ?
#480 [08:45] <CTech_None> No
#481 [08:45] <CTech_None> I changed
#482 [08:45] <GreyVulpine> CTech_None - Changed.. what?
#483 [08:45] <CTech_None> my password 2 times after that
#484 [08:45] * jjs999jjs [jjs999jjs@notlogged] has joined #minecrafthelp
#485 [08:45] <GreyVulpine> CTech_None - Please attempt a password reset using https://account.mojang.com/password
#486 [08:46] <CTech_None> I already did it
#487 [08:46] * Nico [Nico@notlogged] has quit. (Ping timeout: 204 seconds)
#488 [08:46] <GreyVulpine> CTech_None - And it didn't work?
#489 [08:46] <CTech_None> yes
#490 [08:46] <GreyVulpine> CTech_None - Yes, it did work? Or yes, it didn't work?
#491 [08:46] <CTech_None> it didn`t work
#492 [08:47] <GreyVulpine> CTech_None - Then your next step would be to file a support ticket to Mojang's Customer Support. They can help you recover your account.
#493 [08:47] * CTech_None [CTech_None@notlogged] has quit. (Quit: Web client closed)
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#495 [08:47] <GreyVulpine> CTech_None - Then your next step would be to file a support ticket to Mojang's Customer Support. They can help you recover your account.
#496 [08:47] <GreyVulpine> CTech_None - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#497 [08:47] <CTech_None> Thank you
#498 [08:47] <CTech_None> Thank you
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#503 [08:54] <marialucia> oi
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#509 [09:07] <Ultmimate_Trainer> creo un nuovo mondo ma minecraft crasha
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#513 [09:10] <WaspYT> Why is it saying that it cannot connect to the server?
#514 [09:11] <WaspYT> I NEED HELP
#515 [09:11] <WaspYT> PLES
#516 [09:11] <WaspYT> D:
#517 [09:11] <WaspYT> Im annoyed right now...
#518 [09:11] * Sirloin is now known as AFKloin
#519 [09:12] <Fleader> il ya pas des francais ?
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#522 [09:14] <iFatal7> Hey my 1.7.10 cant not Join server ;( My username is cglob@hotmail.com
#523 [09:14] * Recar [Recar@notlogged] has quit. (Client Quit)
#524 [09:15] <Fleader> please help me java.lang.NullPointerException: group
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#528 [09:16] <NowinoHD> Hello
#529 [09:17] <NowinoHD> https://twitter.com/MrNowinoHD/status/621684567926288384/photo/1 HELP please
#530 [09:19] <iFatal7> Please help me my Minecraft Crashed ;(
#531 [09:20] <iFatal7> Help me with my NPE
#532 [09:21] <NowinoHD> please help
#533 [09:21] <NowinoHD> https://twitter.com/MrNowinoHD/status/621684567926288384/photo/1 HELP please
#534 [09:21] <NowinoHD> what is happening with my minecraft
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#539 [09:28] <bossitronn> help
#540 [09:29] <bossitronn> is there any1 there
#541 [09:29] * jayden15685 [jayden15685@notlogged] has joined #minecrafthelp
#542 [09:29] <bossitronn> hello?
#543 [09:30] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
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#545 [09:30] <yasmin997> register/
#546 [09:30] <bossitronn> can u help me?
#547 [09:30] <yasmin997> miminprincesinha100@hotmail.com
#548 [09:31] <bossitronn> CAN ANYONE HELP ME AROUND HERE!
#549 [09:31] <yasmin997> senha : bananaa
#550 [09:31] <bossitronn> can u help me
#551 [09:32] <Afootpluto> bossitronn, what do you need help with?
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#556 [09:36] <bossitronn> ok so i have made a world on creative and my friend cant join
#557 [09:37] <bossitronn> any ideas?
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#559 [09:37] <Andrio> Did you open it to LAN, or start a server?
#560 [09:37] <bossitronn> yes
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#571 [09:43] <Andrio> bossitronn, which did you do?
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#578 [10:01] <protskidYT> mit minecraft fucker op bare fordi jeg har downloadet optifine
#579 [10:01] * AuBot kicked protskidYT from #minecrafthelp (Reason: rotskidYT :Please keep it civil.)
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#581 [10:02] <Nico> Hello, I can't switch my resource packs . It does only displayed default.. I hope you can help me .
#582 [10:03] <CubeTheThird> Nico, you put one in the resourcepacks folder?
#583 [10:03] <Nico> yes, I've done this, but it doesn't work
#584 [10:03] <CubeTheThird> Nico, did you put a zip file there, or did you extract it?
#585 [10:04] <Nico> no, it's a folder
#586 [10:04] <CubeTheThird> Nico, it's not a valid pack then. Valid resource packs are zip files
#587 [10:06] * bossitronn [bossitronn@notlogged] has quit. (Ping timeout: 204 seconds)
#588 [10:06] <Nico> but in the past it did work
#589 [10:07] <CubeTheThird> Nico, dono what to tell you. The game only accepts zip files as resource packs
#590 [10:07] <Nico> since there was a message: ,Connection confused' it doesn't work
#591 [10:08] <Andrio> I've had folder resource packs in the past. Not sure if it still works.
#592 [10:10] <Andrio> It does still work.
#593 [10:10] <CubeTheThird> really? I wasn't aware that worked
#594 [10:10] <Andrio> Nico, if you open that folder, do you immediately see a file named pack.mcmeta?
#595 [10:10] * Ritsuka is now known as Kaname
#596 [10:10] <Andrio> Well, now you know...
#597 [10:10] <Andrio> ^^
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#601 [10:14] <Nico> now i've downloaded a zip file and it works but the folder doesn't work. thanks for your help. :)) Bye
#602 [10:15] <Andrio> O...K.
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#604 [10:17] <Endernotch124> i forgot my security questions
#605 [10:17] <CubeTheThird> ??> Endernotch124 mojang/email
#606 [10:17] <Absol> Endernotch124: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#607 [10:17] <Absol> Endernotch124: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
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#610 [10:19] <Endernotch124> email is ltjackriley@gmail.com but that email no longer exists
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#612 [10:19] <CubeTheThird> Endernotch124, do what Absol said and contact Mojang
#613 [10:19] <Endernotch124> ok
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#615 [10:20] <RandiniScummini> Can someone help me with networking issues? Nobody can connect to my server through the external IP even though I've port forwarded correctly.
#616 [10:21] <CubeTheThird> RandiniScummini, did you put something in the server-ip line of the server.properties file?
#617 [10:21] <RandiniScummini> Nope
#618 [10:21] <CubeTheThird> RandiniScummini, you're using 207.255.106.171 as your external IP?
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#620 [10:21] <RandiniScummini> Yes
#621 [10:21] <CubeTheThird> .mcping 207.255.106.171
#622 [10:21] <ExtremeBot> CubeTheThird: Sorry, but 207.255.106.171:25565 appears to be down! (Request timed out)
#623 [10:22] <Pim> My Minecraft launcher doesn't work..
#624 [10:22] <CubeTheThird> RandiniScummini, are you able to connect to the server?
#625 [10:22] <CubeTheThird> Pim, what does it do?
#626 [10:22] <Endernotch124> i used a minecraft card for my account when it was made but i dont have the transaction ID for it
#627 [10:22] <RandiniScummini> I can only connect to the server through localhost
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#629 [10:22] <Pim> Ehh.. it gives an error or something.
#630 [10:22] <CubeTheThird> Endernotch124, you mean like a card purchased from a store?
#631 [10:22] <Endernotch124> yes
#632 [10:22] <Endernotch124> trhe pre paid minecraft cards
#633 [10:22] <CubeTheThird> Pim, copy the error log onto http://paste.ubuntu.com and give the URL here.
#634 [10:22] <CubeTheThird> Endernotch124, and you don't have said cards anymore?
#635 [10:22] <Endernotch124> nope i dont have the card
#636 [10:23] <Pim> 11888215
#637 [10:23] <CubeTheThird> RandiniScummini, ok, and to be sure, you forwarded port 25565 to your local IP address?
#638 [10:23] <Pim> I mean http://paste.ubuntu.com/11888215/
#639 [10:23] <RandiniScummini> I'm sure that I've done it correctly. I've done it before and it used to work until the recent Minecraft updates.
#640 [10:23] <CubeTheThird> Pim, do you have a dxdaig report?
#641 [10:23] <Pim> What is that? :$
#642 [10:23] <CubeTheThird> RandiniScummini, perhaps your local IP address changed?
#643 [10:23] <CubeTheThird> ??> Pim win/dxdiag
#644 [10:23] <Absol> Pim: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#645 [10:23] <RandiniScummini> I have it set to static
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#647 [10:24] <CubeTheThird> RandiniScummini, can you double check that the forwarding rules match your ipv4 listed when running ipconfig?
#648 [10:25] <RandiniScummini> They are the same.
#649 [10:25] <Pim> CubeTheTHird, this? http://paste.ubuntu.com/11888222/
#650 [10:25] <CubeTheThird> RandiniScummini, hmm ok. what anti-virus and firewall software do you have?
#651 [10:25] <RandiniScummini> McAfee
#652 [10:25] <CubeTheThird> Pim, yes. One moment
#653 [10:26] <Pim> Okay
#654 [10:26] <CubeTheThird> RandiniScummini, eww.. did you pay for that?
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#656 [10:26] <RandiniScummini> My dad did a long time ago
#657 [10:27] <CubeTheThird> RandiniScummini, ah.. mcafee is a terrible anti-virus, and is known for conflicting with minecraft in oh so many ways. I'm betting it's blocking the connection
#658 [10:27] <CubeTheThird> Pim, try download and install https://downloadcenter.intel.com/download/24964/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
#659 [10:27] <Endernotch124> cubethethird i dont have the pre-paid card anymore
#660 [10:27] <Me> How do i solve this problem: I have bought minecraft on ps3 a while ago and i downloaded it on my ps4 and in the store it says that i have bought it but in game it tells to unlock the full game
#661 [10:28] <Pim> Okay thanks
#662 [10:28] <CubeTheThird> Endernotch124, nothing I can recommend then. The code on it counts as your proof of purchase
#663 [10:28] <Endernotch124> dang it
#664 [10:28] <Endernotch124> well then
#665 [10:28] <CubeTheThird> Me, you may want to contact sony support for that one
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#667 [10:28] <RandiniScummini> Hmm how can I completely disable McAfee?
#668 [10:29] * smg4 [smg4@notlogged] has joined #minecrafthelp
#669 [10:29] <Me> I called them today and said to contact mojang
#670 [10:29] <Me> They said*
#671 [10:29] <smg4> i need help
#672 [10:29] <CubeTheThird> Me, hmm I'm not sure then. We don't often get people asking about the console editions. You may want to check on the minecraft forums
#673 [10:29] <Me> Ok
#674 [10:29] <CubeTheThird> RandiniScummini, from experience, disabling mcafee hasn't been effective, and removing it is required
#675 [10:30] <smg4> i saw herobrine
#676 [10:30] <CubeTheThird> smg4, herobrine has never existed in vanilla minecraft. Any further discussion on the topic will result in a kick
#677 [10:30] <RandiniScummini> What antivirus would you reccomend
#678 [10:30] <CubeTheThird> RandiniScummini, we recommend avast
#679 [10:30] <smg4> where is notch
#680 [10:31] <CubeTheThird> smg4, probably somewhere in Sweden. Do you need any technical support?
#681 [10:31] <RandiniScummini> Also, I'm not quite sure McAfee is causing the problem. My friend is having the exact same problem where people are unable to connect through the external IP, and he uses Avast.
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#683 [10:32] <smg4> i was playing and i see fire on netherrock
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#685 [10:32] <CubeTheThird> RandiniScummini, there are many factors that can cause that
#686 [10:32] <CubeTheThird> RandiniScummini, the most likely for you is mcafee
#687 [10:33] <Andrio> Never seen fire before?
#688 [10:33] * ExoKruzer__ [ExoKruzer__@notlogged] has joined #minecrafthelp
#689 [10:33] <smg4> in the dark of a cave i see white eyes
#690 [10:33] * CubeTheThird kicked smg4 from #minecrafthelp (Reason: mg4 :come back when you actually need technical support)
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#692 [10:34] <RandiniScummini> What could his problem be then? His port forwarding is also completely correct.
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#695 [10:35] <smg4> herobrine is removed
#696 [10:36] * Lord_Ralex kicked smg4 from #minecrafthelp (Reason: mg4 :Here is the door)
#697 [10:38] <Pim> It can't download ;l
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#699 [10:39] <CubeTheThird> Pim, oh? why not?
#700 [10:39] <Pim> It isn't for Windows 8 I think
#701 [10:39] <CubeTheThird> RandiniScummini, it would be preferable if your friend came here for assistance with it
#702 [10:39] <CubeTheThird> RandiniScummini, it would be preferable if your friend came here for assistance with it
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#704 [10:39] <CubeTheThird> Pim, what makes you say that?
#705 [10:39] <Pim> I don't know the installprogram gave a error or something
#706 [10:40] <CubeTheThird> Pim, what did the error say..?
#707 [10:40] <Pim> sorry for my English btw.
#708 [10:40] <Pim> I don't know
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#710 [10:40] <CubeTheThird> Pim, ... can you read it?
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#712 [10:40] <CubeTheThird> or leave...
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#721 [10:53] <Guest62296> http://paste.ubuntu.com/11888339/
#722 [10:53] <CubeTheThird> Guest62296, one moment
#723 [10:54] <CubeTheThird> Guest62296, you can try download and install http://www.nvidia.com/download/driverResults.aspx/8971/en-us
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#727 [10:54] <CubeTheThird> Guest62296, please note though, your computer may not meet the minimum requirements for the game
#728 [10:55] <elseano1> hi all just purchased and it will not run java error or somthing
#729 [10:55] <CubeTheThird> elseano1, what is the exact error message?
#730 [10:55] <elseano1> [16:51:01] [Client thread/INFO]: Setting user: elseano1 [16:51:01] [Client thread/INFO]: (Session ID is token:6f94c53d9d654e33a97b1aad727daa4e:1ad1e7b646744fe6ac73dfb5def7aa6c) [16:51:04] [Client thread/INFO]: LWJGL Version: 2.9.4 # # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000006828f5bf, pid=5280, tid=7872 # # JRE version: Java(TM) SE Ru
#731 [10:55] <CubeTheThird> elseano1, paste it onto http://paste.ubuntu.com and give the URL here.
#732 [10:57] <elseano1> thank you have done
#733 [10:57] <CubeTheThird> elseano1, give the link to your paste here
#734 [10:58] <elseano1> http://paste.ubuntu.com/11888384/
#735 [10:58] <CubeTheThird> ah ok. a driver issue
#736 [10:58] <CubeTheThird> ??> elseano1 win/dxdiag
#737 [10:58] <Absol> elseano1: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#738 [10:59] <elseano1> thanks will try
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#744 [11:02] <FrenDly> Guys, I have a problem . I enter the data from your account , press enter , and I have not included. ACCOUNT WORKING !
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#747 [11:03] <FrenDly> Guys, I have a problem . I enter the data from your account , press enter , and I have not included. ACCOUNT WORKING !
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#749 [11:04] <CubeTheThird> FrenDly, do you mean you cannot access your account?
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#752 [11:05] <FrenDly> CubeTheThird, It seems so, I enter the data, and it gives an error about an invalid password. Although account worker.
#753 [11:06] <CubeTheThird> FrenDly, you cannot login to the game, or to the website?
#754 [11:06] <FrenDly> CubeTheThird, in game
#755 [11:07] * ExoKruzer__ [ExoKruzer__@notlogged] has quit. (Ping timeout: 206 seconds)
#756 [11:07] <CubeTheThird> FrenDly, but your password works on account.mojang.com/me correct?
#757 [11:08] <FrenDly> CubeTheThird, yes
#758 [11:09] <CubeTheThird> FrenDly, hmm your login might be throttled
#759 [11:09] <CubeTheThird> ??> FrenDly login/throttle
#760 [11:09] <Absol> FrenDly: Your login is being throttled, which will prevent you from logging in.
#761 [11:09] <Absol> FrenDly: You will have to wait 3 hours without logging in for it to reset.
#762 [11:11] <FrenDly> My friend can go to my account, but I'm not!
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#764 [11:11] <CubeTheThird> FrenDly, that still sounds like your login is being throttled
#765 [11:13] <FrenDly> What should I do?
#766 [11:13] <CubeTheThird> FrenDly, read what Absol said to you
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#768 [11:13] <elseano1_> i'm having trouble with minecraft, its saying my pixels or something aren't supported, and i've just done a dxdiag config, i have the ubuntu link if somebody needs it, please help, thanks
#769 [11:14] <CubeTheThird> elseano1_, give the link here
#770 [11:14] <elseano1_> http://paste.ubuntu.com/11888449/
#771 [11:14] <CubeTheThird> oh.. of course you have that
#772 [11:14] <CubeTheThird> ??> elseano1_ oem/toshiba/c660
#773 [11:14] <Absol> elseano1_: The Toshiba C660 has issues with its drivers. To fix this, follow the instructions here: http://minecraftirc.net/thread-26.html
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#775 [11:14] <elseano1_> ok thank you
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#779 [11:16] <Pim> Sorry I left the chat, but I must leave the computer, Minecraft gives still an error.
#780 [11:16] <Pim> This is my paste http://paste.ubuntu.com/11888471/
#781 [11:16] <CubeTheThird> Pim, what does it tell you when you try installing the driver I gave you?
#782 [11:16] <Pim> Can you give it again? I don't know anymore.
#783 [11:16] <CubeTheThird> Pim, https://downloadcenter.intel.com/download/24964/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
#784 [11:17] <Pim> The first or second one?
#785 [11:17] <CubeTheThird> the exe
#786 [11:17] <Pim> Okay thanks
#787 [11:18] <elseano1_> i just tried install the driver but it says i need to contact the manufacturer
#788 [11:19] <CubeTheThird> elseano1_, just follow all the instructions on that page
#789 [11:19] <CubeTheThird> I g2g
#790 [11:19] <elseano1_> ok thank you cube
#791 [11:19] <Pim> It is not the validated or something. (It is in Dutch and difficult to translate)
#792 [11:20] <Pim> Oh he left
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#797 [11:27] <MakanoGamer> no me deja entrar a minecraft
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#799 [11:27] <MakanoGamer> sale el play pero carfa y luego se crashea
#800 [11:28] <MakanoGamer> respondan porfavor
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#805 [11:40] <Paviilon> Hi my Minecraft keeps crashing when I try to join a creative server from the main hub. This is the report: http://pastebin.com/Mq1hxHJx
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#807 [11:41] <Pim> Anyone can help me?
#808 [11:41] <Paviilon> seems like the chats dead ;/
#809 [11:42] <Pim> Indeed
#810 [11:42] <Pim> CubeTheThird is gone
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#815 [11:44] <Paviilon> Hi my Minecraft keeps crashing when I try to join a creative server from the main hub. This is the report: http://pastebin.com/Mq1hxHJx
#816 [11:44] <Paviilon> can someone help please
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#822 [11:49] <Paviilon> Hi my Minecraft keeps crashing when I try to join a creative server from the main hub. This is the report: http://pastebin.com/Mq1hxHJx
#823 [11:49] <LittleG2416> I am contiguously having a connection lost fail the login on minecraft 1.4.7 and i know i am online
#824 [11:51] <LittleG2416> I have looked everywhere for my problem and i can find any answers
#825 [11:52] <LittleG2416> Hello?
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#829 [12:00] <Janet> I can't remember my security questions and I requeted them to be sent to me and I haven't gotten anything in my email...
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#831 [12:01] <ss145569> I have Minecraft 1.8.7, I see the Mojang logo, then it goes to the menu. I then choose a world, then it crashes after about 20 seconds. I try using older versions (like 1.6) and it works just fine. How can I fix this?
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#833 [12:07] <Smileovsky> Hello
#834 [12:08] <ss145569> Hi
#835 [12:08] <Smileovsky> I would like to report that my account has been taken away from me when they got legally.
#836 [12:09] <Smileovsky> The person from whom I got the account, gave me the data and changed to my email for the execution of the service for him. The account was payment.
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#839 [12:10] <Smileovsky> Hello. I need help.
#840 [12:12] <Smileovsky> Hello?
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#844 [12:14] <Smileovsky> My account has been unlawfully received me. The person from whom regained account, gave me the data and changed to my email for the execution of the service for him. The account was paying then after two months I lost it and that person wrote to me personally that I received account.
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#851 [12:16] <Afootpluto> Smileovsky, where did you buy minecraft?
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#853 [12:17] <Pim> Anyone who can help? :)
#854 [12:18] <Pim> No okay later o/
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#859 [12:26] <srdipod> Hey
#860 [12:26] <srdipod> #help
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#862 [12:27] <srdipod> Well, my minecraft account has been acting off recently, I think it is because I have been connecting via VPN as I don't wanna be DDoSed by other players
#863 [12:27] <srdipod> but I noticed mojang reset my password
#864 [12:27] <srdipod> and whenever I try to reset my password back
#865 [12:27] <srdipod> it sets my password back to the unknown password
#866 [12:27] <Clarkcj> I am having some problems with my minecraft.
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#870 [12:28] <Clarkcj> http://pastebin.com/ZG37pnjC
#871 [12:28] <Clarkcj> That is the crash log.
#872 [12:28] <iJuba> Cant login, even after resetting password?? whats happening
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#876 [12:30] <iJuba> Can anyone help...?
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#879 [12:31] <gloria102> ggdfgfgfdgdfgfd
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#881 [12:31] <gloria102> jugar
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#883 [12:32] <mattym> ??> Clarkcj win/dxdiag
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#885 [12:32] <Absol> Clarkcj: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#892 [12:39] <srdipod> I cannot login after resetting the password
#893 [12:39] <srdipod> it's like it auto-resets it to something else
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#900 [12:44] <Amar> http://paste.ubuntu.com/11888875/
#901 [12:45] <mattym> Amar, One moment
#902 [12:45] <Amar> K
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#904 [12:45] <mattym> Amar, Download and Install the file on this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
#905 [12:45] <Amar> K
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#907 [12:46] <sony> hi I am back because my friend is having some trouble when having m
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#915 [12:50] <Amar> I should download all of this or what??
#916 [12:50] <srdipod> Hey
#917 [12:50] <srdipod> I reset my password
#918 [12:50] <srdipod> and I cant log in
#919 [12:50] <srdipod> pl0x
#920 [12:50] <srdipod> help
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#923 [12:50] <Avonbeg> Hi...need help trying to figure put how to resolve an OpenGL: ~~ERROR~~RuntimeException: No OpenGL context found in the current thread. issue...
#924 [12:50] <mattym> Amar, There is a .exe file on the page i sent, that is all you need to download
#925 [12:51] <Clarkcj> Absol: http://paste.ubuntu.com/11888909/
#926 [12:51] <Amar> k
#927 [12:51] <mattym> ??> Avonbeg win/dxdiag
#928 [12:51] <Absol> Avonbeg: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#929 [12:51] <sony_> hi my friend is having trouble of mods when she get on to minecraft forge with her mods she has a white screen so how can she fix that
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#931 [12:51] <mattym> ??> sony_ mods
#932 [12:51] <Absol> sony_: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#933 [12:51] <Absol> sony_: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#934 [12:52] <sony_> ok
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#936 [12:52] <mattym> Clarkcj, Do you know if your computer is set up to force Minecraft to use the AMD graphics card you have?
#937 [12:52] <Clarkcj> Not that I know of.
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#939 [12:54] <Avonbeg> Ran that...the laptop has the Mobile Intel 965 Express Chipset Family listed for the display...the laptop is running Win 8.1 - was running Win7 (both x86 as it has 2GB Ram) - the OS/Display work fine on other stuff..just can't seem to get Minecraft going..
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#941 [12:55] <mattym> Clarkcj, Can you check to make sure it is, as the error you are gettings seems to suggest that your drivers are out of date. But from the dxdiag they seem fine. You may need to make sure that Minecraft is set to run with the AMD graphics
#942 [12:55] <mattym> Clarkcj, Its probably a setting in the Radeon Catalyst Control Panel
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#945 [12:55] <mattym> Avonbeg, Can i get the link to the report please, follow ALL the instructionbs
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#947 [12:56] <Clarkcj> It worked yesterday.
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#950 [12:59] <Clarkcj> mattym: I just tried to delete the version folder for it and it works now.
#951 [12:59] <mattym> Clarkcj, You can try Downloading and Installing the slightly newer drivers from here http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064
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#955 [13:01] <mattym> Avonbeg, That computer barely meets the minimum requirements for Minecraft. In addition your graphics hardware does not support Windows 8.1, and further, having that "_" in your username will also cause issue. Your best bet would be a newer computer
#956 [13:02] <swaggy_89> my minecraft 1.7.10 keeps crashing when i go on it and my 1.8 is laggy
#957 [13:02] <mattym> swaggy_89, We only support the current version here, so if 1.8.7 is working, then you are all good. How do you mean laggy?
#958 [13:03] <Avonbeg> mattym - thanks for the advice - will check it out. Weird thing it worked fine on an older laptop that wasn't anywhere near as good as this one...Thanks anyway for checking it out for me...
#959 [13:04] <swaggy_89> like you cant control it and you cant see anything
#960 [13:05] <swaggy_89> but i dont play in 1.8 because pvp is better in 1.7.10 and it keeps crashing so what can i do about that
#961 [13:05] <mattym> swaggy_89, Have you tried lowering the Video settings
#962 [13:05] * Kaname is now known as Ritsuka
#963 [13:05] <swaggy_89> no
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#965 [13:05] <swaggy_89> lowering what video setings
#966 [13:06] <mattym> swaggy_89, In Minecraft, go into Options, then Video Options/Settings
#967 [13:06] <rubberducky> My minecraft is performing differently on my computer at home than it was on other computers.
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#969 [13:06] <mattym> swaggy_89, Lower everything to see if it helps with the lag issue
#970 [13:06] <rubberducky> For instance, when I try to shift click stuff, it doesn't work on my home computer.
#971 [13:07] <mattym> rubberducky, Well all computers are different so that may be normal. Does the shift click not work at all?
#972 [13:07] <tyteen4a03> ??< index
#973 [13:07] <rubberducky> No, it does not work.
#974 [13:07] <swaggy_89> ok but my minecraft keeps crashing so i cant get in
#975 [13:07] <mattym> swaggy_89, On 1.8
#976 [13:07] <rubberducky> I have to keep having to drag stuff because I can't shift click
#977 [13:08] <swaggy_89> let me try
#978 [13:08] <mattym> rubberducky, Have you tested to see if your shift button on that computer works normally outside of Minecraft?
#979 [13:08] <rubberducky> Yes, it does
#980 [13:09] <mattym> ??> rubberducky win/reinst
#981 [13:09] <Absol> rubberducky: You may need to reinstall the locally installed files that Minecraft puts into place.
#982 [13:09] <Absol> rubberducky: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#986 [13:12] <swaggy_89> what settings do i lower
#987 [13:12] <rubberducky> Thanks will give that a try and report back.
#988 [13:12] <rubberducky> Thanks will give that a try and report back.
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#990 [13:13] <mattym> swaggy_89, start by lowering everything to see if it helps your issue
#991 [13:13] <ribchinski> My friend gave me his spare minecraft accaunt. he registered it with his old school email which got deleted. His paypal got deleted too! I and he know only two security questions! If saying short i just cannot login!
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#994 [13:14] <mattym> ribchinski, Your friend will have to find a way to recover his account
#995 [13:14] <ribchinski> uhm
#996 [13:15] <ribchinski> well
#997 [13:15] <swaggy_89> ys that worked but how can i fix 1.7.10 to not crash
#998 [13:15] <ribchinski> Does anyone know how long it takes to mojang to answer your question?
#999 [13:15] <mattym> swaggy_89, Like i said we dont help with older versions here
#1000 [13:15] <swaggy_89> who can then
#1001 [13:16] <mattym> ribchinski, Which from did you use?
#1002 [13:16] <mattym> swaggy_89, Check in the forums
#1003 [13:16] <swaggy_89> ok ty for the help
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#1006 [13:16] <ribchinski> My friend gave me his spare minecraft accaunt. he registered it with his old school email which got deleted. His paypal got deleted too! I and he know only two security questions! If saying short i just cannot login! Mojang said something about a paypal code but his old email got deleted. My only proof is the two security questions! P.S. My username is ribchinski
#1007 [13:17] <Sco> Hello, can someone please tell me how to install plugins to your bought minecraft realm ?
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#1009 [13:17] <ribchinski> My friend gave me his spare minecraft accaunt. he registered it with his old school email which got deleted. His paypal got deleted too! I and he know only two security questions! If saying short i just cannot login! Mojang said something about a paypal code but his old email got deleted. My only proof is the two security questions! P.S. My username is ribchinski
#1010 [13:17] <mattym> ribchinski, No one here can help you with that, have your friend recover his account, if he cannont find the info then you will need a new account
#1011 [13:18] <mattym> Sco, There are no plugins for Realms
#1012 [13:18] <ribchinski> dangitgnabitfuckmefuckmojnffuckeverything
#1013 [13:18] * AuBot kicked ribchinski from #minecrafthelp (Reason: ibchinski :Please keep it civil.)
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#1015 [13:18] <Sco> Really? - I wanna play with a friend on a server i just bought. But if one of us dies we are pretty fucked, because we cant find eachother again then ?
#1016 [13:18] * AuBot kicked Sco from #minecrafthelp (Reason: co :Please keep it civil.)
#1017 [13:18] <banjandutch> hi
#1018 [13:19] <mattym> Hello banjandutch
#1019 [13:19] <banjandutch> oke i will be patient
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#1021 [13:19] <banjandutch> hey
#1022 [13:19] <banjandutch> what are you doing
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#1024 [13:19] <ribchinski> My friend gave me his spare minecraft accaunt. he registered it with his old school email which got deleted. His paypal got deleted too! I and he know only two security questions! If saying short i just cannot login! Mojang said something about a paypal code but his old email got deleted. My only proof is the two security questions! P.S. My username is ribchinski
#1025 [13:19] <banjandutch> hi ribchinski
#1026 [13:19] <ribchinski> hi
#1027 [13:19] <mattym> banjandutch, This is a tech support channel, is there something you need help with
#1028 [13:19] <ribchinski> ...
#1029 [13:20] <ribchinski> this is bad
#1030 [13:20] <mattym> ribchinski, Stop repeating yourself, no one here can help with your issue
#1031 [13:20] <Sco> Hey again. So there are no minecraft plugins for Realms. Then how do I find my friend in it then? I mean, we wanna play survival together, only us 2, but if one of us dies, we are pretty fucked (can't find eachother) is there any way to fix this?
#1032 [13:20] * AuBot kicked Sco from #minecrafthelp (Reason: co :Please keep it civil.)
#1033 [13:20] <banjandutch> pixel format
#1034 [13:20] <ribchinski> i sent an email to hlp.mojang but how long will it take to them to answer?
#1035 [13:20] <mattym> ribchinski, 3-4 days
#1036 [13:20] <banjandutch> wow
#1037 [13:20] <ribchinski> that's a lot
#1038 [13:20] <mattym> ??> banjandutch win/dxdiag
#1039 [13:21] <Absol> banjandutch: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1040 [13:21] <banjandutch> what?
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#1042 [13:21] <catharina> gain. So there are no minecraft plugins for Realms. Then how do I find my friend in it then? I mean, we wanna play survival together, only us 2, but if one of us dies, we are pretty fucked (can't find eachother) is there any way to fix this?
#1043 [13:21] <Xeadin> ribchinski: for a business, that's pretty normal
#1044 [13:21] * AuBot kicked catharina from #minecrafthelp (Reason: atharina :Please keep it civil.)
#1045 [13:21] <banjandutch> i did
#1046 [13:21] <banjandutch> already
#1047 [13:21] <ribchinski> Also how to make a curse forum thread?
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#1049 [13:21] <banjandutch> oke just test it
#1050 [13:21] <catharina> gain. So there are no minecraft plugins for Realms. Then how do I find my friend in it then? I mean, we wanna play survival together, only us 2, but if one of us dies, we are pretty fucked (can't find eachother) is there any way to fix this?
#1051 [13:21] * AuBot kicked catharina from #minecrafthelp (Reason: atharina :Please keep it civil.)
#1052 [13:21] <mattym> banjandutch, Then i need the link you made
#1053 [13:21] <ribchinski> HOW TO MAKE A CURSE MINECRAFT FORUM THREAD?!
#1054 [13:21] <banjandutch> why
#1055 [13:22] <banjandutch> idk how to make link im very noob
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#1057 [13:22] <mattym> banjandutch, Cause i need the info, if you followed the instructions you should have been shwoed what to do
#1058 [13:22] <mattym> banjandutch, Cause i need the info, if you followed the instructions you should have been shwoed what to do
#1059 [13:22] * Xeadin [Xeadin@notlogged] has left #minecrafthelp
#1060 [13:22] <ribchinski> People just tel me how to create a thread on this forum and I will leave this chat!
#1061 [13:22] <mattym> ribchinski, Figure it out for yourself, this is not the place
#1062 [13:22] <banjandutch> i did every step that it told me
#1063 [13:22] <banjandutch> copy past
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#1065 [13:22] * VoxelHead kicked catharina from #minecrafthelp (Reason: atharina :Banned: join flood)
#1066 [13:22] <banjandutch> en now im here
#1067 [13:22] <banjandutch> and
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#1069 [13:23] <mattym> banjandutch, If you did then you should have a link to paste.ubuntu.com page with your info
#1070 [13:23] <banjandutch> why
#1071 [13:23] <banjandutch> who are you
#1072 [13:23] <banjandutch> can i trust you
#1073 [13:23] <banjandutch> ?
#1074 [13:24] <mattym> banjandutch, There is nothing in that log file that is personal info
#1075 [13:24] <banjandutch> ?
#1076 [13:24] <banjandutch> im noob
#1077 [13:24] <banjandutch> i dont understand
#1078 [13:24] <banjandutch> im dutch
#1079 [13:24] <banjandutch> im 11
#1080 [13:24] <mattym> banjandutch, Just get me the link that the instructions showed you how to get
#1081 [13:24] <banjandutch> nvm im going
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#1084 [13:28] * rubberducky [rubberducky@notlogged] has joined #minecrafthelp
#1085 [13:28] <rubberducky> hello im back
#1086 [13:28] * evbe_ [evbe_@notlogged] has joined #minecrafthelp
#1087 [13:29] <rubberducky> I Did Not Know What To Delete
#1088 [13:29] <mattym> ??> rubberducky win/reinst
#1089 [13:29] <Absol> rubberducky: You may need to reinstall the locally installed files that Minecraft puts into place.
#1090 [13:29] <Absol> rubberducky: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#1093 [13:30] <rubberducky> So I Delete All The Files Until Only The Saves File Is Left?
#1094 [13:30] <evbe_> when using minecraft on my laptop it crashes when loading the world and says it's error MC-34749. what do i do to solve this?
#1095 [13:30] <mattym> rubberducky, Yes
#1096 [13:31] <mattym> evbe_, What antivirus do you use?
#1097 [13:31] * bri [bri@notlogged] has quit. (Client Quit)
#1098 [13:31] <evbe_> mcafee
#1099 [13:31] <rubberducky> What Happens If That Does Not Work, What Will Happen To Minecraft?
#1100 [13:31] * TehSynapse is now known as TehSynapse-away
#1101 [13:31] <mattym> ??> evbe_ av/mcafee/uninstall
#1102 [13:31] <Absol> evbe_: To completely uninstall McAfee products, use this tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
#1103 [13:31] * eyboi [eyboi@notlogged] has joined #minecrafthelp
#1104 [13:31] <mattym> rubberducky, The minecraft launcher will redowload everything for you
#1105 [13:32] <eyboi> Matty
#1106 [13:32] <rubberducky> Oh Ok Thanks I Will Go Try
#1107 [13:32] <mattym> rubberducky, Hopefully that will get it to work properly, if not, there may be an issue with your keyboard
#1108 [13:32] <eyboi> You do a great job helping people on here mattym, keep up the good work :)
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#1111 [13:34] <evbe_> hm, I don't want to leave my laptop unprotected. how come the mc afee not be an issue on my pc?
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#1117 [13:35] <evbe_> what virusprotection would you reccomend on a laptop for minecraft?
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#1122 [13:37] <banjandutch> hi
#1123 [13:37] <banjandutch> im back
#1124 [13:38] * rubberducky_ [rubberducky_@notlogged] has joined #minecrafthelp
#1125 [13:38] <banjandutch> any 1 on?
#1126 [13:38] <rubberducky_> OH MY GOD IT WORKED THANKS YOU GUYS :D
#1127 [13:38] <banjandutch> what?
#1128 [13:38] * ImStarzy [ImStarzy@notlogged] has joined #minecrafthelp
#1129 [13:38] <banjandutch> hi
#1130 [13:38] <ImStarzy> I have lost my account and the website tells me it doesent exist.
#1131 [13:39] <banjandutch> omg
#1132 [13:39] <banjandutch> that sucks
#1133 [13:39] <ImStarzy> any ideas?
#1134 [13:39] <banjandutch> nope
#1135 [13:39] <ImStarzy> ;(
#1136 [13:39] <banjandutch> rip
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#1141 [13:40] <banjandutch> lol
#1142 [13:40] <mattym> ??> evbe_ av/avast
#1143 [13:40] <Absol> evbe_: Avast! Anti-virus: http://www.avast.com/free-antivirus-download
#1144 [13:40] <banjandutch> bye
#1145 [13:40] <banjandutch> cia
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#1147 [13:40] * evbe_ [evbe_@notlogged] has quit. (Quit: Web client closed)
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#1149 [13:41] <bri> My minecraft isnt working, when i try to play it it just says "Uhoh, It looks like the game has crashed! Sorry for the inconvenience :("
#1150 [13:41] <o_l_i_b> Hi. After I log off my horse disappear from my barn
#1151 [13:41] <o_l_i_b> with all aquipment
#1152 [13:41] * ThatBaconGuy [ThatBaconGuy@notlogged] has joined #minecrafthelp
#1153 [13:41] <bri> Ive downloaded all of the updates..its just not working
#1154 [13:41] * rubberducky_ [rubberducky_@notlogged] has quit. (Ping timeout: 204 seconds)
#1155 [13:42] <mattym> ??> bri launcher/crash-log
#1156 [13:42] <Absol> bri: We need to see your crash log, which appears after a crash.
#1157 [13:42] <Absol> bri: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1158 [13:42] <bri> http://paste.ubuntu.com/11889095/
#1159 [13:42] <mattym> o_l_i_b, Did you tie it down? If something has gone missing in the world there isnt much you can do unless you have a backup
#1160 [13:42] <mattym> bri, One moment
#1161 [13:42] <bri> Thank you
#1162 [13:43] <ThatBaconGuy> Hey i was wonder how i could fix the missing pack.mcmeta error it says that when i open up resource packs and when i play there is no sound. (i have reisntalled minecraft many times now0
#1163 [13:43] <o_l_i_b> the horse was locked in the barn
#1164 [13:44] <mattym> ThatBaconGuy, It would seem that the person who made the pack missed something or that the pack was made for a different version of minecraft
#1165 [13:44] <mattym> ThatBaconGuy, You may want to check out in the forums about how you would fix or at least try to fix it
#1166 [13:44] <o_l_i_b> it was my first horse and I've lost everything
#1167 [13:44] <mattym> bri, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/24696
#1168 [13:45] <bri> Thanks
#1169 [13:45] <mattym> o_l_i_b, Not much you can do about that
#1170 [13:45] <ThatBaconGuy> Oh no, it says that for the default pack. http://gyazo.com/264f4083d8971d248e821d1341ace9af
#1171 [13:45] <bri> The exe one?
#1172 [13:45] <mattym> bri, Yes
#1173 [13:45] <mattym> bri, The one called win64_152823.exe
#1174 [13:45] <bri> Ty
#1175 [13:45] <mattym> ThatBaconGuy, One moment
#1176 [13:46] <bri> Sometimes my minecraft will turn on
#1177 [13:46] <ThatBaconGuy> Ok.
#1178 [13:46] <bri> I just tried to go on it and its working now
#1179 [13:46] <bri> Thank you love
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#1181 [13:46] <mattym> bri, You should still download and install the file
#1182 [13:46] <mattym> bri, Should make it more stable
#1183 [13:46] <bri> Okay
#1184 [13:47] <bri> Its downloading
#1185 [13:47] <mattym> thebadshepperd, Have you done a local file reinstall for Minecraft i will send the instructions
#1186 [13:47] <mattym> ??> ThatBaconGuy win/reinst
#1187 [13:47] <Absol> ThatBaconGuy: You may need to reinstall the locally installed files that Minecraft puts into place.
#1188 [13:47] <Absol> ThatBaconGuy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1189 [13:47] <bri> Five bloody minutes left XD
#1190 [13:47] <o_l_i_b> It must be something to fix this. I've lost all equipment and I want it back. I do not need the horse just equipment
#1191 [13:48] <mattym> o_l_i_b, Is it a single player world?
#1192 [13:48] * Jack [Jack@notlogged] has joined #minecrafthelp
#1193 [13:48] * Maylas [Maylas@notlogged] has joined #minecrafthelp
#1194 [13:49] * Jack is now known as Guest71749
#1195 [13:49] <Maylas> forgot password, adn not received lost password email
#1196 [13:49] <Guest71749> When I join any server, it seems that its the server that is lagging, because every player is moving around fine, then everyone freezes, then a second or 2 later, everyone starts moving and fighting again, its extremely annoying on an op faction server
#1197 [13:49] <Guest71749> I normally get over 100 fps so I know that its not fps lag.
#1198 [13:50] <Guest71749> My ms is pretty good, going from 40-80 on most of my servers
#1199 [13:50] <o_l_i_b> yes single player, survival
#1200 [13:50] <mattym> Maylas, Who is your email provider?
#1201 [13:50] <mattym> o_l_i_b, Then cheat your stuff back in
#1202 [13:50] <Maylas> gmail
#1203 [13:50] <ThatBaconGuy> mattym is that the only solution? http://gyazo.com/2390b2912d2c0c626a735e77fbc2633e
#1204 [13:50] <o_l_i_b> how
#1205 [13:51] <mattym> ThatBaconGuy, If the default texture pack has that issue then yes, doing the local file reinstall will force Minecraft to download a fresh one
#1206 [13:51] * ThatBaconGuy [ThatBaconGuy@notlogged] has quit. (Quit: Web client closed)
#1207 [13:51] <mattym> Maylas, Have you checked any spam/junk folders
#1208 [13:51] <Maylas> yes
#1209 [13:51] <bri> "Please wait while the following setup operations are performed"
#1210 [13:51] <mattym> bri, Let the program run, when its done it will ask you to restart the computer, do so, then try minecraft again
#1211 [13:52] <bri> Okay thanks love
#1212 [13:52] <mattym> ??> Maylas mojang/email
#1213 [13:52] <Absol> Maylas: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1214 [13:52] <Absol> Maylas: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1215 [13:52] <mattym> Maylas, You will probably need to follow the instructions from Absol to submit a support ticket
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#1218 [13:53] <Maylas> ok thank you
#1219 [13:53] <Guest71749> Any idea of what I should do?
#1220 [13:53] <Guest71749> Any idea of what I should do?
#1221 [13:53] * Xeadin [Xeadin@notlogged] has left #minecrafthelp
#1222 [13:53] <mattym> Guest71749, Seems like its just connection lag
#1223 [13:53] <bri> "The setup program failed to install one or more device drivers. Setup will exit."
#1224 [13:53] <mattym> bri, And you said that minecraft would work sometimes but not others?
#1225 [13:54] <bri> Yes
#1226 [13:54] <bri> Atm its working
#1227 [13:54] <bri> But like 15 minutes ago it wouldnt
#1228 [13:54] <bri> Last night it was working
#1229 [13:54] <mattym> bri, It sounds like you may have a hardware issue. If you have trouble with it in the future, you may want to take your computer into a shop to have it diagnosed/repaired
#1230 [13:54] <bri> Its only sometimes
#1231 [13:54] <Guest71749> Hm. tried to join the server and it crashed and said "Invalid access of memory 0x0= " and some other stuff, but thats all I saw, I'll try to get the full thing again.
#1232 [13:54] <bri> Okay thank you
#1233 [13:55] * bri [bri@notlogged] has quit. (Quit: Web client closed)
#1234 [13:55] <mattym> Guest71749, Thats an error from the server, it means that something in part of the server is overloaded
#1235 [13:55] <Guest71749> Why does nobody else get it? In a call with 7 other people atm, nobody else gets it and theres hundreds of people on. Is it my connection? Or should I just wait to see if it stops.
#1236 [13:56] <Extreme> Guest71749: Does your client crash or are you disconnected with that message?
#1237 [13:56] <Guest71749> client crash
#1238 [13:56] <Guest71749> Its happened to two servers recently
#1239 [13:56] <Extreme> ??> Guest71749 launcher/log
#1240 [13:56] <Absol> Guest71749: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1241 [13:56] <Absol> Guest71749: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1242 [13:57] * Osmoskosmos [Osmoskosmos@notlogged] has joined #minecrafthelp
#1243 [13:57] <Guest71749> I'll have to see if it will crash again, I've gotten it multiple times but it isn't up right now.
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#1245 [13:58] * Gabe [Gabe@notlogged] has quit. (Ping timeout: 204 seconds)
#1246 [13:58] <Liquid_> I am unable to extend my subscription to minecraft realms even though I know my credit card information is right
#1247 [13:59] <Extreme> Guest71749: Are you sure you do not get a "Disconnected from server" message?
#1248 [13:59] * Sal [Sal@notlogged] has joined #minecrafthelp
#1249 [13:59] <Extreme> ??> Liquid_ mojang/email
#1250 [13:59] <Absol> Liquid_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1251 [13:59] <Absol> Liquid_: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1252 [13:59] <Guest71749> Yep, client crash.
#1253 [13:59] * Aguilera6400 [Aguilera6400@notlogged] has joined #minecrafthelp
#1254 [13:59] <Liquid_> I did email but it will take 1 - 2 days for a response. I would like to play today :(
#1255 [13:59] <Aguilera6400> hey i need help
#1256 [13:59] <Sal> I am having trouble joining a server
#1257 [14:00] * o_l_i_b [o_l_i_b@notlogged] has quit. (Quit: Web client closed)
#1258 [14:00] * Osmoskosmos [Osmoskosmos@notlogged] has quit. (Client Quit)
#1259 [14:00] <Aguilera6400> i want to connect on server but are doing one error
#1260 [14:00] * G4M3R_272 [G4M3R_272@notlogged] has joined #minecrafthelp
#1261 [14:00] <Sal> HELLO CAN SOMEONE HELP ME??
#1262 [14:00] <Extreme> ??> Guest71749 launcher/.minecraft
#1263 [14:00] <Absol> Guest71749: To get at Minecraft's locally stored files using the launcher, start the launcher. Press Edit Profile, then Open Game Dir.
#1264 [14:00] <Extreme> ??> Sal ask
#1265 [14:00] <Absol> Sal: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1266 [14:00] <Absol> Sal: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1267 [14:00] <Extreme> ??> Sal scold/shout
#1268 [14:00] <Absol> Sal: There is no need to yell. The acoustics in here are wonderful.
#1269 [14:01] <G4M3R_272> I cant get into my minecraft because it crashes.... im already one step ahead of you guys so heres the URL http://paste.ubuntu.com/11889223/
#1270 [14:01] <Extreme> ??> G4M3R_272 mods
#1271 [14:01] <Absol> G4M3R_272: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1272 [14:01] <Absol> G4M3R_272: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1273 [14:01] * Aguilera6400 [Aguilera6400@notlogged] has quit. (Client Quit)
#1274 [14:01] <Sal> I just recently changed my MC username and now that i have i tried joining a minecraft online server but it says that im not authenticated with minecraft.net!!
#1275 [14:02] * Liquid_ [Liquid_@notlogged] has quit. (Client Quit)
#1276 [14:02] <G4M3R_272> ok thank you and can you tell me which mods?
#1277 [14:02] <Sal> im not using mods
#1278 [14:02] * Gyro_ [Gyro_@notlogged] has joined #minecrafthelp
#1279 [14:02] <Afootpluto> ??> Sal launcher/relog
#1280 [14:02] <Absol> Sal: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1281 [14:02] <Sal> ok lemme c
#1282 [14:03] <Sal> where do i click switch useres
#1283 [14:03] <Sal> oh nvm
#1284 [14:03] <Sal> i think i got it
#1285 [14:03] <Sal> let me just see
#1286 [14:04] <Guest71749> I've had the minecraft files open, what should I get out of it?
#1287 [14:04] <Guest71749> Not sure what you need.
#1288 [14:04] <Gyro_> please help my minecraft keeps say SocketException:Invalid Argument: getsockname failed. I have deleted avast turned off my firewalls and ran an adware scan and still nothing is working please help me
#1289 [14:04] <Extreme> Gyro_: What server are you trying to connect to?
#1290 [14:05] <Gyro_> none it wont let me log in
#1291 [14:05] <Sal> OK I GOT ITS THANKS SO MUCH
#1292 [14:05] <Extreme> Gyro_: Can you try connecting to mctest.ae97.net?
#1293 [14:05] <Sal> I LOVE YOU ALL
#1294 [14:05] * Sal [Sal@notlogged] has quit. (Quit: Web client closed)
#1295 [14:05] <Gyro_> ok
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#1305 [14:14] <MrcU> What should I do if I'm getting bad connection lag on servers? Ms is hovering around 50-100, normally no lag, 80+ fps. But the players on every server I join glitch around and look like they're teleporting almost.
#1306 [14:14] <MrcU> This started like 10 minutes ago
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#1310 [14:16] <Extreme> ??> MrcU 42
#1311 [14:16] <Absol> MrcU: Have you tried turning it off and on again? The universal fix.
#1312 [14:17] <MrcU> Yeah, multiple times.
#1313 [14:18] * igor11112 [igor11112@notlogged] has joined #minecrafthelp
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#1316 [14:19] <MrcU> Should I reset the internet?
#1317 [14:20] <mattym> MrcU, Its worth a try
#1318 [14:20] <MrcU> Aight
#1319 [14:20] <Gyro> ok i went to mctest.ae97.net now what
#1320 [14:20] <mattym> Gyro, Did you get into the server through Minecraft, or are you still unable to log in?
#1321 [14:21] <Gyro> what do i do when i get to the link
#1322 [14:22] <mattym> Gyro, Nevermind that
#1323 [14:22] <Gyro> ok
#1324 [14:22] <mattym> Gyro, Are you still unbable to log into Minecraft, and is it still giving you the same error?
#1325 [14:23] * cghdghd [cghdghd@notlogged] has joined #minecrafthelp
#1326 [14:23] <Gyro> thank you thank you thank you somehow it works now
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#1329 [14:23] <mattym> ok...
#1330 [14:24] <Gyro> this was the second time this happened though in the pass few days. What should i do to prevent it from happening again
#1331 [14:24] <rainbowellie> I just downloaded Minecraft for PC for my laptop HP G56 Intel graphics card running win 8.1 4gb ram
#1332 [14:24] <mattym> Gyro, Was it the socket error?
#1333 [14:25] <Gyro> yes
#1334 [14:25] <rainbowellie> when starting up it crashes
#1335 [14:25] <mattym> ??> rainbowellie launcher/crash-log
#1336 [14:25] <Absol> rainbowellie: We need to see your crash log, which appears after a crash.
#1337 [14:25] <Absol> rainbowellie: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1338 [14:25] <mattym> Gyro, Do you know how to open the Command Promp (CMD)?
#1339 [14:25] <Gyro> nope
#1340 [14:26] <mattym> Gyro, If you hold the Windows button down and press the R button, it should open something
#1341 [14:26] <mattym> Gyro, In that type "cmd" and press ok
#1342 [14:26] <rainbowellie> http://paste.ubuntu.com/11889371/
#1343 [14:26] <Gyro> ok now what
#1344 [14:27] <mattym> ??> rainbowellie win/dxdiag
#1345 [14:27] <Absol> rainbowellie: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1346 [14:27] <mattym> Gyro, Did it open a black screen?
#1347 [14:27] <Gyro> yes
#1348 [14:27] <mattym> Gyro, Ok in there type this
#1349 [14:27] <mattym> Gyro, netsh winsock reset
#1350 [14:27] <mattym> Gyro, Then hit enter and let it run that
#1351 [14:27] <mattym> Gyro, When its done it should ask you to restart the computer
#1352 [14:28] <mattym> Gyro, Do so, then try minecraft again, should stop that error
#1353 [14:28] <Gyro> it didnt it says i need an admin
#1354 [14:29] <mattym> Gyro, Ok one sec
#1355 [14:29] <mattym> Gyro, Can you open your start menu and search for CMD
#1356 [14:29] <mattym> Gyro, When it finds it, right click and and select Run as Admin
#1357 [14:29] <mattym> Gyro, Then do the same command again
#1358 [14:30] <Gyro> i dont have an admin password
#1359 [14:30] <rainbowellie> dxdiag report here http://paste.ubuntu.com/11889388/
#1360 [14:30] <mattym> Gyro, Then you need to find someone who has the admin info for that PC
#1361 [14:30] <mattym> rainbowellie, One moment
#1362 [14:31] <rainbowellie> Its an intel graphics card already tried the intel driver updater nothing found
#1363 [14:31] <Gyro> ok i will do that later i guest. Minecraft is working for now so thank you
#1364 [14:31] <Afootpluto> rainbowellie, Your GPU is not supported on windows 8.1, you will need to downgrade to windows 7 or use a different PC
#1365 [14:31] <mattym> Gyro, if you have the issue again, find the admin info and try that command
#1366 [14:31] <Gyro> ok thanks
#1367 [14:32] <rainbowellie> Ok, well, its an answer. Thanks.
#1368 [14:33] <mattym> rainbowellie, Its your only option, Graphics Drivers for your hardware does not exist on Windows 8.1, so you can either downgrade that computer to Windows 7, or use another computer
#1369 [14:33] <rainbowellie> ok thank you
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#1378 [14:44] <emeraldeye11> not connected to network it says, but I am. So can you help me with that?
#1379 [14:44] <mattym> emeraldeye11, When is it saying that, and what Exactly is it saying
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#1382 [14:45] <emeraldeye11> trying to sign in and it says, sorry we cannot connect to our servers.
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#1386 [14:46] <shortstuff> when i try to play minecraft with an installer it only lets me play offline anyone know why?! i used minecraft without an installer just the minecraft.exe that works but i want to use the installer can anyone help??
#1387 [14:46] <mattym> emeraldeye11, What antivirus program do you use?
#1388 [14:47] * Guest85151 [Guest85151@notlogged] has quit. (Client Quit)
#1389 [14:47] <G4M3R_272> my minecraft crashed and I'm pretty sure its because of mods, here's the crash report, http://paste.ubuntu.com/11889223/ and i know you don't do mods but can you at least tell me which mods caused it?
#1390 [14:47] <emeraldeye11> Mcafee
#1391 [14:47] <mattym> shortstuff, Which version of the installer did you use?
#1392 [14:47] <mattym> ??> G4M3R_272 mods
#1393 [14:47] <Absol> G4M3R_272: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1394 [14:47] * auntfattie [auntfattie@notlogged] has quit. (Client Quit)
#1395 [14:47] <Absol> G4M3R_272: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1396 [14:47] <mattym> ??> emeraldeye11 av/mcafee/uninstall
#1397 [14:47] <Absol> emeraldeye11: To completely uninstall McAfee products, use this tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
#1398 [14:48] * auntfattie [auntfattie@notlogged] has joined #minecrafthelp
#1399 [14:48] <emeraldeye11> how
#1400 [14:48] <mattym> emeraldeye11, Currently McAfee causes issues with Minecraft, the only way is to remove McAfee
#1401 [14:48] <shortstuff> windows
#1402 [14:48] <G4M3R_272> ok well thanks for everything
#1403 [14:48] <mattym> shortstuff, Is it the .msi installer that you are using?
#1404 [14:48] <shortstuff> yes i tried that but i only let me play offline
#1405 [14:49] <SuperChel_Zp> http://paste.ubuntu.com/11889451/
#1406 [14:49] <mattym> SuperChel_Zp, One moment
#1407 [14:49] <mattym> shortstuff, But it works fine with the standalone launcher?
#1408 [14:49] <shortstuff> the .exe? yes
#1409 [14:50] <mattym> shortstuff, Then just use that one, im not sure why it would work on one and not the other. but it you have one that works use it
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#1411 [14:50] * G4M3R_272 [G4M3R_272@notlogged] has quit. (Quit: Web client closed)
#1412 [14:50] <SuperChel_Zp> yes
#1413 [14:51] * MrcU [MrcU@notlogged] has joined #minecrafthelp
#1414 [14:51] <shortstuff> i wanted to try mods cause there is this server that allows them and i have never done them before and to do them i need the .msi
#1415 [14:51] <mattym> SuperChel_Zp, Download and Install the file here http://support.amd.com/en-us/download/mobile?os=Windows%208%20-%2064
#1416 [14:51] <mattym> shortstuff, It should still work with any version
#1417 [14:51] <MrcU> mattym
#1418 [14:52] <shortstuff> even the .exe?
#1419 [14:52] <MrcU> How would I post a crash report that happened a little while ago? just copy it from the crash report folder and use the pastern thing?
#1420 [14:52] <SuperChel_Zp> ok
#1421 [14:52] <mattym> ??> MrcU paste
#1422 [14:52] <Absol> MrcU: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#1423 [14:53] <MrcU> mattym, can you tell why something crashed from a crash report?
#1424 [14:53] <auntfattie> I need help with staying connected to servers
#1425 [14:53] <mattym> MrcU, Depends, send the report and i will see
#1426 [14:54] <mattym> auntfattie, What happens when you try
#1427 [14:54] <MrcU> Is it okay if it has mods? I have a few mods installed, but I still need to know why it crashed.
#1428 [14:54] <MrcU> like damage indicators and some huds
#1429 [14:54] <MrcU> Cant figure out the crash.
#1430 [14:54] <MrcU> Its the invalid access of memory 0x0= thing..
#1431 [14:54] <mattym> MrcU, If you have mods, it likely one of them that has causes the issue, and we do not help with mods here
#1432 [14:55] <auntfattie> it logs on and then when i click something it says connection lost and pops up with different errors
#1433 [14:55] <shortstuff> can you use mods with the .exe installer of minecraft??
#1434 [14:55] * MrcU [MrcU@notlogged] has quit. (Client Quit)
#1435 [14:55] <mattym> MrcU, The only thing i would suggest is a reinstall, which would remove the mods
#1436 [14:55] <mattym> shortstuff, Yes
#1437 [14:55] <mattym> auntfattie, Does it have a crash log, or just errors on the disconnect screen?
#1438 [14:55] <auntfattie> just errors
#1439 [14:56] <mattym> auntfattie, can you tell me what it says
#1440 [14:56] <shortstuff> but how the only way to use it if you put it in the .minecraft in versions when i did that nothing ever happens
#1441 [14:57] <mattym> shortstuff, We do not help with mods here. But it can confirm that it will work if you do it properly, look up instructions on how to do it
#1442 [14:57] <shortstuff> okay thanks mattym
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#1444 [14:58] <auntfattie> Internal Exception: io.netty.handler.codec.decoderexception:java.util.zip.dataformatexception:invalid distance too far
#1445 [14:58] <mattym> auntfattie, Is this only one one server or any server?
#1446 [14:58] <auntfattie> all the ones i have tried
#1447 [14:58] <mattym> auntfattie, What antivirus software do you use?
#1448 [14:58] <auntfattie> i have tried 4
#1449 [15:00] * drob [drob@notlogged] has joined #minecrafthelp
#1450 [15:00] <auntfattie> i rhink its malwarebytes antimalware
#1451 [15:00] <auntfattie> think
#1452 [15:00] <drob> minecraft won't play on mac mini
#1453 [15:01] <Lord_Ralex> ??> auntfattie win/reinst
#1454 [15:01] <Absol> auntfattie: You may need to reinstall the locally installed files that Minecraft puts into place.
#1455 [15:01] <Absol> auntfattie: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1456 [15:01] <mattym> drob, What happens when you try?
#1457 [15:01] <auntfattie> ok absol
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#1460 [15:02] <mattym> drob, What happens when you try Minecraft, what does it say/do?
#1461 [15:02] <drob> mincraft won't play on mac mini
#1462 [15:03] <emeraldeye11> thank for your help. BYE.
#1463 [15:03] <drob> mate it won't even open and I downloaded it
#1464 [15:04] <mattym> drob, Did you make sure to get the Mac version of the installer/launcher?
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#1469 [15:06] <RMK> I have created an account and received a message that a verification email has been sent. The email address you show is corrrect but I have not received the email. I have had it resent several times.
#1470 [15:06] * emeraldeye11 [emeraldeye11@notlogged] has quit. (Ping timeout: 204 seconds)
#1471 [15:06] <mattym> RMK, Who is your email provider?
#1472 [15:07] <RMK> centurylink.net
#1473 [15:07] <mattym> RMK, Are they your internet provider as well?
#1474 [15:07] <RMK> yes
#1475 [15:07] <mattym> ??> RMK account/missing-email
#1476 [15:07] <mattym> ??> RMK account/email-missing
#1477 [15:07] <Absol> RMK: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1478 [15:07] <Absol> RMK: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#1479 [15:08] <mattym> RMK, Check the info that Absol just sent
#1480 [15:09] * Ghost_ [Ghost_@notlogged] has joined #minecrafthelp
#1481 [15:10] <RMK> my son has purchased minecraft but can't remember his email he used. Is there anyway to get it back without his email?
#1482 [15:10] <Ghost_> Hi, so I tried to have an email sent because I could not remember my 3 questions to verify my identity. But the email didn't show up in my inbox. Any help?
#1483 [15:11] <mattym> RMK, Go here: https://minecraft.net/retrievename -- Put in all the email addresses you use. The right one will send you back an email containing your ingame username. That'll be the email address you use to log into minecraft with.
#1484 [15:11] <mattym> Ghost_, Have you checked your spam/junk folders?
#1485 [15:11] <Ghost_> Yes
#1486 [15:11] <mattym> Ghost_, And who is your email provider?
#1487 [15:11] <Ghost_> tds
#1488 [15:11] <mattym> Ghost_, What is that?
#1489 [15:12] <Ghost_> tds.net
#1490 [15:12] <RMK> I think the problem is he can't get into the email account because he can't remember his password (gmail) and I can't reset the password.
#1491 [15:12] <mattym> Ghost_, Are they also your internet service?
#1492 [15:12] <Ghost_> yes matty
#1493 [15:12] <mattym> ??> RMK mojang/email
#1494 [15:12] <Absol> RMK: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1495 [15:12] <Absol> RMK: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1496 [15:12] <mattym> RMK, You will need to fill out the form linked by Absol with all the info you can
#1497 [15:13] <mattym> ??> Ghost_ account/email-missing
#1498 [15:13] <Absol> Ghost_: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1499 [15:13] <Absol> Ghost_: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#1500 [15:13] <mattym> Ghost_, Check the info linked by Absol to see if it helps you find or recieve the email
#1501 [15:13] <Ghost_> I have a gmail account is there a way I can send my email there?
#1502 [15:14] <mattym> Ghost_, Not without getting into the main account
#1503 [15:14] <Ghost_> :/ darn
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#1505 [15:14] <mattym> Ghost_, If you cannot get into it you will need to send Mojang a support ticket with as much info, and tell them to use the new email, use this form https://help.mojang.com/customer/portal/emails/new
#1506 [15:14] <Ghost_> All i need is that email to be able to send
#1507 [15:14] <mattym> Ghost_, Use the link i sent to start a support ticket
#1508 [15:15] * Soul_ [Soul_@notlogged] has joined #minecrafthelp
#1509 [15:15] <Soul_> Jul 16, 2015 4:14:07 PM net.minecraft.launchwrapper.LogWrapper log INFO: Loading tweak class name optifine.OptiFineTweaker Jul 16, 2015 4:14:07 PM net.minecraft.launchwrapper.LogWrapper log INFO: Using primary tweak class name optifine.OptiFineTweaker Jul 16, 2015 4:14:07 PM net.minecraft.launchwrapper.LogWrapper log INFO: Calling tweak class optifine.OptiFineTweaker OptiFineTweaker: acceptOptions OptiFineTweaker: injectIntoClassLoade
#1510 [15:15] <mattym> ??> Soul_ mods
#1511 [15:15] <Absol> Soul_: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1512 [15:15] <Absol> Soul_: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1513 [15:15] <Soul_> i need help because i keep crashing
#1514 [15:15] <Soul_> Jul 16, 2015 4:14:07 PM net.minecraft.launchwrapper.LogWrapper log INFO: Loading tweak class name optifine.OptiFineTweaker Jul 16, 2015 4:14:07 PM net.minecraft.launchwrapper.LogWrapper log INFO: Using primary tweak class name optifine.OptiFineTweaker Jul 16, 2015 4:14:07 PM net.minecraft.launchwrapper.LogWrapper log INFO: Calling tweak class optifine.OptiFineTweaker OptiFineTweaker: acceptOptions OptiFineTweaker: injectIntoClassLoade
#1515 [15:16] <mattym> ??> Soul_ mods!
#1516 [15:16] <Soul_> ... what?
#1517 [15:16] <mattym> ??> Soul_ mods
#1518 [15:16] <Absol> Soul_: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1519 [15:16] <Absol> Soul_: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#1521 [15:17] * RMK [RMK@notlogged] has quit. (Quit: Web client closed)
#1522 [15:20] <Ghost_> ok i sent a help ticket to mojang
#1523 [15:21] * orthoplex64 [orthoplex64@notlogged] has joined #minecrafthelp
#1524 [15:21] <mattym> Ghost_, Ok, now you just need to wait, usually takes them a few days
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#1528 [15:25] * VitalGraphics [VitalGraphics@notlogged] has joined #minecrafthelp
#1529 [15:25] <VitalGraphics> Can somebody help me? I think my Minecraft was hacked.
#1530 [15:25] <mattym> VitalGraphics, What makes you think that?
#1531 [15:26] <VitalGraphics> I cannot login to my account.
#1532 [15:26] <VitalGraphics> I reset the password, but it still isn't working.
#1533 [15:26] <mattym> VitalGraphics, What does it way when you try?
#1534 [15:26] <VitalGraphics> Let me see again.
#1535 [15:26] * axxion [axxion@notlogged] has joined #minecrafthelp
#1536 [15:26] * TyroNaack [TyroNaack@notlogged] has joined #minecrafthelp
#1537 [15:27] <axxion> hey my account was hacked but i cant log in... what can i do ?
#1538 [15:27] * TyroNaack [TyroNaack@notlogged] has quit. (Client Quit)
#1539 [15:27] <VitalGraphics> It says: "Sorry, but your username or password is incorrect!"
#1540 [15:27] <mattym> axxion, What makes you believe it was hacked?
#1541 [15:27] <mattym> VitalGraphics, What is your Username?
#1542 [15:27] <VitalGraphics> VitalGraphics.
#1543 [15:27] <axxion> all my dates is change... cant reset my password or anything
#1544 [15:27] <VitalGraphics> Same.
#1545 [15:28] <mattym> VitalGraphics, Did you change the name yourself?
#1546 [15:28] <VitalGraphics> What?
#1547 [15:28] <VitalGraphics> I changed my name to "VitalGraphics", yes.
#1548 [15:28] <mattym> ??> VitalGraphics launcher/relog
#1549 [15:28] <Absol> VitalGraphics: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1550 [15:28] <mattym> VitalGraphics, Try the intructions from Absol
#1551 [15:28] <VitalGraphics> I don't have the "Switch Users" button.
#1552 [15:28] <mattym> axxion, You dont get the email?
#1553 [15:28] <VitalGraphics> I am not logged in.
#1554 [15:29] <mattym> VitalGraphics, In the launcher can you find anything that lets you completely log out?
#1555 [15:29] <VitalGraphics> I am completely logged out.
#1556 [15:29] <VitalGraphics> I cannot log back in.
#1557 [15:29] <axxion> no i dont become a email. my account is complet hacked i think :(.
#1558 [15:29] <mattym> ??> axxion account/hacked
#1559 [15:30] <Absol> axxion: If you believe that your account was hacked, then please follow these instructions: http://help.mojang.com/customer/portal/articles/361483
#1560 [15:30] <Absol> axxion: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#1561 [15:30] <axxion> okay thanks for help :)
#1562 [15:30] <VitalGraphics> I was generating alt accounts, and I got over 30 of them. I logged out of all of my accounts, including my main account. I went to log back in, and it says "sorry, but your username or password is incorrect!"
#1563 [15:31] * hi [hi@notlogged] has joined #minecrafthelp
#1564 [15:31] <Andrewbeen> can explain me in spanish
#1565 [15:32] <mattym> VitalGraphics, Are you able to log into any?
#1566 [15:32] <VitalGraphics> No.
#1567 [15:32] <mattym> ??> Andrewbeen lang/es
#1568 [15:32] <Absol> Andrewbeen: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#1569 [15:32] <mattym> VitalGraphics, But had no issue before?
#1570 [15:32] <VitalGraphics> No issue before.
#1571 [15:33] <mattym> VitalGraphics, Ok before anything else i would suggest you restart both your computer and router/internet. If you still have the issue come back to this chat
#1572 [15:34] <VitalGraphics> Okay.
#1573 [15:34] <VitalGraphics> Oh, that reminds me...
#1574 [15:34] <VitalGraphics> Just a few minutes ago, my dad was talking to TWC, or ISP.
#1575 [15:34] <VitalGraphics> our 8
#1576 [15:34] <VitalGraphics> our *
#1577 [15:34] <VitalGraphics> I'll go reset my router & PC.
#1578 [15:34] <mattym> VitalGraphics, In that case its possible that your connection is messed up and thats why you cant log in
#1579 [15:35] * axxion [axxion@notlogged] has quit. (Quit: Web client closed)
#1580 [15:35] <mattym> VitalGraphics, Make sure that everything with the ISP is resolved and then try the resets
#1581 [15:35] <VitalGraphics> Maybe, but wouldn't it say that it cannot access the servers, instead of saying my username or password is incorrect?
#1582 [15:35] <mattym> VitalGraphics, Sometimes yes, sometimes no
#1583 [15:36] <mattym> VitalGraphics, Depending on what is wrong it may say either one
#1584 [15:36] * ExoKruzer_ [ExoKruzer_@notlogged] has quit. (Ping timeout: 378 seconds)
#1585 [15:37] <VitalGraphics> Let me reset my stuff
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#1590 [15:43] <dr223> launcher says there is a corupption how do i fix that?
#1591 [15:43] <mattym> ??> dr223 win/reinst
#1592 [15:43] <Absol> dr223: You may need to reinstall the locally installed files that Minecraft puts into place.
#1593 [15:43] <Absol> dr223: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#1597 [15:46] <sberry> how update graphic card driver on hp latptop...wont allow me to play at all
#1598 [15:46] <mattym> ??> sberry win/dxdiag
#1599 [15:47] <Absol> sberry: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1600 [15:47] <dr223> I dont have the .minecraft directory
#1601 [15:47] * Cairadox [Cairadox@notlogged] has joined #minecrafthelp
#1602 [15:47] <mattym> dr223, Then did you mean that the Installer did not work?
#1603 [15:47] <sberry> ok,,,not a big computer guy so is it simple
#1604 [15:48] <mattym> sberry, The instructions on that link have pictures
#1605 [15:48] <sberry> it installed on computer then go to play and wont load
#1606 [15:48] <Cairadox> Hey I need Help :D
#1607 [15:48] <sberry> awsome thanks mattym
#1608 [15:48] * Porkyle_ [Porkyle_@notlogged] has joined #minecrafthelp
#1609 [15:48] <mattym> Cairadox, What is the problem?
#1610 [15:48] * CubeTheThird [CubeTheThird@notlogged] has joined #minecrafthelp
#1611 [15:48] <Cairadox> Ehm My Email Code isnt Send
#1612 [15:48] <dr223> yes thats what i meant.
#1613 [15:49] <Cairadox> Success! An e-mail has been dispatched and should arrive in your inbox momentarily.
#1614 [15:49] <mattym> Cairadox, Have you checked your spam/junk folders
#1615 [15:49] <Cairadox> Yes
#1616 [15:49] <Cairadox> Nothing in there
#1617 [15:49] <mattym> Cairadox, Who is your email provider?
#1618 [15:49] <Cairadox> web.de
#1619 [15:49] <mattym> ??> Cairadox account/email-missing
#1620 [15:50] <Absol> Cairadox: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1621 [15:50] <Absol> Cairadox: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#1622 [15:50] <dr223> mattym
#1623 [15:50] <mattym> dr223, You may need to redownload the installer from minecraft.net/download
#1624 [15:50] <Cairadox> No im on the Email
#1625 [15:50] <Cairadox> So nothing in there
#1626 [15:51] * Porkyle__ [Porkyle__@notlogged] has quit. (Ping timeout: 202 seconds)
#1627 [15:51] <Cairadox> I would like to change my Skin
#1628 [15:51] <mattym> Cairadox, Check the info from Absol
#1629 [15:51] <Cairadox> Okay
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#1632 [15:51] * TehSynapse-away is now known as TehSynapse
#1633 [15:52] <Cairadox> Success! An e-mail has been dispatched and should arrive in your inbox momentarily.
#1634 [15:52] <Cairadox> Nothing on the Email
#1635 [15:53] <mattym> Cairadox, Read the information that Absol sent you, and make sure that your email is set up properly
#1636 [15:53] <Cairadox> I Read it
#1637 [15:53] <Cairadox> Since you are logging in from this computer for the first time we need you to confirm your identity before you can continue. This is to make sure that your account isn't used without your authorization. To confirm your identity, please answer the questions below.
#1638 [15:53] <Cairadox> =/ I forgot my Code only
#1639 [15:53] <Cairadox> Nothing more
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#1642 [15:55] <Cairadox> How can i Change my Email
#1643 [15:56] <Cairadox> Without that Code
#1644 [15:56] <mattym> ??> Cairadox mojang/email
#1645 [15:56] <Absol> Cairadox: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1646 [15:56] <Absol> Cairadox: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1647 [15:56] <mattym> Cairadox, Go to the link from Absol and include as much info as you can
#1648 [15:57] <sberry> matt, after viisting that site and downloading it,,where send it?
#1649 [15:58] * gordosierra [gordosierra@notlogged] has joined #minecrafthelp
#1650 [15:58] <dr223> mattym, it says un able to update installer launcher
#1651 [15:58] * boss71304 [boss71304@notlogged] has joined #minecrafthelp
#1652 [15:59] <mattym> sberry, After you post the dxdiag log, i need the link/URL of the page it took you to should look like paste.ubuntu.com/######
#1653 [15:59] <mattym> dr223, What antivirus program do you use on your computer?
#1654 [15:59] <sberry> this....http://paste.ubuntu.com/11889799/
#1655 [15:59] <mattym> sberry, Yes one moment
#1656 [15:59] <mattym> sberry, Yes one moment
#1657 [16:00] * boss71304 [boss71304@notlogged] has left #minecrafthelp
#1658 [16:00] <dr223> norton
#1659 [16:00] <mattym> sberry, You can try to Download and Install the file on this page. But your graphics may be to old to run Minecraft https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-
#1660 [16:01] <mattym> ??> dr223 av/norton
#1661 [16:01] <Absol> dr223: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Avast! AntiVirus as an alternative. See ?? av/avast
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#1664 [16:01] <sberry> give it a shot,,thx
#1665 [16:01] * MLB [MLB@notlogged] has joined #minecrafthelp
#1666 [16:01] <MLB> Hello?
#1667 [16:02] <MLB> I need help
#1668 [16:02] * Sticky [Sticky@notlogged] has joined #minecrafthelp
#1669 [16:02] <Sticky> Can someone help me pelase?
#1670 [16:02] * boss71304 [boss71304@notlogged] has quit. (Client Quit)
#1671 [16:02] <Sticky> I have a pretty good computer
#1672 [16:02] <Sticky> I have a 950M gtx
#1673 [16:02] <mattym> MLB, What is the problem you are having?
#1674 [16:02] <Sticky> I've got an ASUS ROG
#1675 [16:02] <MLB> I have an account named MLB and I cant find the e-mail I've used for it.
#1676 [16:02] <Sticky> 2 days old
#1677 [16:02] * SuperChel_Zp [SuperChel_Zp@notlogged] has quit. (Ping timeout: 204 seconds)
#1678 [16:02] <MLB> I've tried all my e-mails
#1679 [16:02] <mattym> Sticky, What is the problem you are having with Minecraft?
#1680 [16:02] <MLB> found nothing
#1681 [16:02] <Sticky> I get around 40 fps..
#1682 [16:02] <Sticky> My fps matches my chunk updates..
#1683 [16:03] <MLB> I dont know my email.
#1684 [16:03] <Sticky> Want me to send specs?
#1685 [16:03] <mattym> ??> MLB mojang/email
#1686 [16:03] <Absol> MLB: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1687 [16:03] <Absol> MLB: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1688 [16:03] <MLB> Mojang email
#1689 [16:03] <mattym> Sticky, Can you make sure that your laptop is using the Nvidia graphics
#1690 [16:03] <Sticky> How do I check that?
#1691 [16:03] <mattym> MLB, Follow the link from Absol
#1692 [16:03] <Sticky> I get around 300 fps on csgo..
#1693 [16:03] <CubeTheThird> Sticky, when you open the debug menu (f3) does it show the nvidia graphics, or something else in game?
#1694 [16:03] <Sticky> I should get alot on minecraft
#1695 [16:03] <mattym> Sticky, It would be somewhere in your Nvidia control panel
#1696 [16:03] <Sticky> Let me check
#1697 [16:04] <CubeTheThird> Sticky, also, what did you set for your render distance?
#1698 [16:04] <dr223> it wont download the native launcher now
#1699 [16:04] <Sticky> Normal / 8
#1700 [16:04] <mattym> Sticky, You cannot compare minecraft to other games as it uses OpenGL and others use DirectX
#1701 [16:04] <Sticky> Matyy
#1702 [16:04] <mattym> dr223, You need to uninstall Norton, and restart after that
#1703 [16:04] <Sticky> I oepened f3 dont see anything
#1704 [16:04] <Sticky> Do i have to be 1.8?
#1705 [16:04] <CubeTheThird> Sticky, you do yes
#1706 [16:05] <Sticky> ok sec
#1707 [16:05] <Cairadox> I have send an Password Reset Code. Nothing in my there
#1708 [16:05] <Cairadox> Why?
#1709 [16:05] <Sticky> It says Intel
#1710 [16:06] <Sticky> Not nvidia
#1711 [16:06] <CubeTheThird> Sticky, ah there's the problem
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#1713 [16:06] <CubeTheThird> Sticky, you will have to configure your nvidia optimus settings so minecraft runs on your nvidia graphics instead of intel
#1714 [16:06] <mattym> Sticky, Yeah, in your Nvidia control panel there should be an option somewhere to force a game/program to use the Nvidia Graphics
#1715 [16:07] <Sticky> Alright let me try
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#1718 [16:08] <Sticky> Still says intel...
#1719 [16:08] <Sticky> Can somene add me ons kype?
#1720 [16:08] <Sticky> Or help me somewhere?
#1721 [16:08] <Sticky> Im a noob..
#1722 [16:09] <mattym> Sticky, This is a fairly common issue with laptops that have dual graphics
#1723 [16:09] <Sticky> How do I fix it?
#1724 [16:09] <Sticky> Tipo Performance Processador Intel® Core™ i7-4720HQ Quad Core Memória RAM 8 GB Disco Rígido 750GB HDD SSD 128 GB Placa Gráfica NVIDIA® GeForce™ GTX 950M Intel® HD Graphics 4600
#1725 [16:09] * RedAxle [RedAxle@notlogged] has joined #minecrafthelp
#1726 [16:09] <mattym> Sticky, Make sure everything is closed, then add Minecraft to the Nvidai options to force it to use that graphics card
#1727 [16:09] <Sticky> How much fps do you think I should get with that specs
#1728 [16:09] <CubeTheThird> Sticky, here is an example guide: https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
#1729 [16:10] * tommieja [tommieja@notlogged] has joined #minecrafthelp
#1730 [16:10] <CubeTheThird> Sticky, you know any FPS higher than 60 (or whatever your refresh rate is) wont matter right?
#1731 [16:10] <sberry> matt, shud i b lookn at wat recommendations sticky gettn?
#1732 [16:10] <mattym> Sticky, As long as you are getting more than 60 you are fine
#1733 [16:10] <mattym> sberry, No
#1734 [16:10] <Sticky> I want to get over 120 though
#1735 [16:10] <Sticky> Which I did on my other laptop
#1736 [16:10] <Sticky> And it was shit
#1737 [16:10] <sberry> ck
#1738 [16:10] <CubeTheThird> Sticky, .. why? you literally can't see it
#1739 [16:10] <mattym> sberry, Like i said, try the file i sent you, if that doesnt help, then you need a new computer
#1740 [16:11] <sberry> kk
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#1742 [16:11] <RedAxle> Whenever I try to load up the Minecraft launcher it keeps saying, "Unable to start Minecraft Runtime Environment". I've tried reinstalling it many many times like it said to do, and it still won't resolve the issue. I've even tried reinstalling Java. Still didn't work. Please help.
#1743 [16:11] <mattym> Sticky, As CubeTheThird said, the human eye cannot tell the difference of anything over 60
#1744 [16:11] <Sticky> Also
#1745 [16:11] <CubeTheThird> mattym, no.. that's not quite accurate
#1746 [16:11] <Sticky> About the link you sent me
#1747 [16:11] <Sticky> I did that
#1748 [16:11] <Sticky> ONce I opened it
#1749 [16:11] <Sticky> Still said intel
#1750 [16:11] <CubeTheThird> mattym, the refresh rates of typical monitors cannot display more than that
#1751 [16:11] <CubeTheThird> Sticky, you closed and re-opened the launcher right?
#1752 [16:11] <mattym> CubeTheThird, In addition what i said is also sorta true
#1753 [16:11] <Sticky> ye
#1754 [16:12] * tommieja_ [tommieja_@notlogged] has joined #minecrafthelp
#1755 [16:12] <CubeTheThird> Sticky, ok, let's try another way. click Edit Profile in the launcher
#1756 [16:13] <mattym> CubeTheThird, Or i may be thinking of dynamic contrast ratio or something
#1757 [16:13] <Sticky> ok
#1758 [16:13] <CubeTheThird> mattym, well some people are able to perceive higher framerates than others. Contrast too I suspect
#1759 [16:13] <Sticky> Im getting 80 fps dropping to 50 with those specs..
#1760 [16:14] <mattym> Sticky, Yeah thats cause the game is still defaulting to the intel gpu
#1761 [16:14] <CubeTheThird> Sticky, try to add, to the nvidia control panel Manage 3D settings, the Executable in the edit profile menu
#1762 [16:14] <CubeTheThird> I hope that makes sense
#1763 [16:15] <Sticky> i did
#1764 [16:15] <Sticky> you were telling me
#1765 [16:15] <Sticky> click edit profile?
#1766 [16:15] <Sticky> now what
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#1768 [16:15] <CubeTheThird> Sticky, ok, you see the Executable in that menu?
#1769 [16:15] <Sticky> yes
#1770 [16:16] <Sticky> ive set nvidia..
#1771 [16:16] * boss71304 [boss71304@notlogged] has quit. (Client Quit)
#1772 [16:16] <CubeTheThird> Sticky, yes add that specific java program to the Manage 3D menu, and set it to use the nvidia graphics
#1773 [16:17] <Sticky> just did
#1774 [16:17] <Sticky> you were telling me
#1775 [16:17] <Sticky> clcik edit profile..
#1776 [16:17] <Sticky> then?
#1777 [16:18] <CubeTheThird> I'm confused. What did you just do before that?
#1778 [16:18] <RedAxle> I'll uh.. just wait then.
#1779 [16:19] <CubeTheThird> RedAxle, can you open the minecraft installation directory?
#1780 [16:19] <Sticky> I did everything you told me
#1781 [16:19] <CubeTheThird> Sticky, ok. Close and re-open the launcher, and try again
#1782 [16:19] <Sticky> I did
#1783 [16:19] <Sticky> I still get 100 fps..
#1784 [16:19] <Sticky> I should get more..
#1785 [16:19] <Sticky> I was using a 630m before..
#1786 [16:19] <CubeTheThird> Sticky, .. does it go below 60?
#1787 [16:19] <Sticky> and got 120 stable..
#1788 [16:19] <Sticky> yes
#1789 [16:19] <Sticky> it does
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#1791 [16:19] <Sticky> it goes to like 30
#1792 [16:19] <Sticky> 20
#1793 [16:19] <CR1> Hello
#1794 [16:19] <CubeTheThird> Sticky, is it using intel still?
#1795 [16:19] <CubeTheThird> Sticky, and stop using the enter key as a comma
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#1799 [16:20] <mattym> Sticky, I have a desktop Radeon R9 290x and Minecraft still reports below 60FPS, and it honestly looks fine. Dont get hung up on FPS
#1800 [16:20] <Sticky> OBv do...
#1801 [16:21] <Sticky> I pvp alot..
#1802 [16:21] <Sticky> And I used to have a 630M and got 120. Now with this 950M I get 20-60?
#1803 [16:21] <Sticky> Are you shitting me?
#1804 [16:21] * josheywoowoo [josheywoowoo@notlogged] has joined #minecrafthelp
#1805 [16:21] <Sticky> IM also using windows 8.1
#1806 [16:22] <josheywoowoo> hey guys, how do i know my secruity questions if i dont know them?
#1807 [16:22] <Sticky> ´Can someone help me?
#1808 [16:22] <RedAxle> The Minecraft Installation directory is open.
#1809 [16:22] <RedAxle> It is in Program Files.
#1810 [16:23] <mattym> Sticky, When you open the f3 is it still showing Intel?
#1811 [16:23] * josheywoowoo [josheywoowoo@notlogged] has quit. (Client Quit)
#1812 [16:23] <Sticky> no
#1813 [16:23] <mattym> Sticky, Then what are your video options set to, what is the render distance at?
#1814 [16:23] <Sticky> 8
#1815 [16:23] <Sticky> everything min
#1816 [16:24] <Sticky> fast graphics
#1817 [16:24] <mattym> Sticky, What is the "VBOs" setting at?
#1818 [16:24] <Sticky> off
#1819 [16:24] <mattym> Sticky, Try with it on
#1820 [16:25] <Sticky> 50 fps..
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#1822 [16:25] <mattym> Sticky, Are you using any mods or addons?
#1823 [16:25] <Sticky> No
#1824 [16:25] <Sticky> Clean 1.8
#1825 [16:26] * tommieja [tommieja@notlogged] has joined #minecrafthelp
#1826 [16:26] <mattym> Sticky, Then im not sure if there is anything else to do
#1827 [16:26] <Sticky> HOw's that?
#1828 [16:26] <Sticky> I have a 950M with 8gb RAM and a quad core processor
#1829 [16:26] <Sticky> How do I get 50 fps?
#1830 [16:26] <Sticky> Like honestly?
#1831 [16:26] <mattym> Sticky, Cause its a laptop...
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#1834 [16:26] <Sticky> And?
#1835 [16:27] <DopeGhoti> Laptops have crummy GPUs
#1836 [16:27] <Sticky> I had a laptop, it had 6gb ram, shit processor , and a 630m
#1837 [16:27] <Sticky> I had 120+
#1838 [16:27] <Sticky> Now I have better specs and I get worse fps? How does this make sense?
#1839 [16:27] <DopeGhoti> Welcome to the wonderful world of software engineering
#1840 [16:28] * zurdo [zurdo@notlogged] has joined #minecrafthelp
#1841 [16:28] <jan> i cannot login to my mojang account
#1842 [16:29] <jan> i have reset my passwords and it say login failed
#1843 [16:29] <Sticky> I just dont understand how CSGO is a more require game and I get 300 fps. On mc I get 50..
#1844 [16:29] <DopeGhoti> CSGO is written in a good programming language. Minecraft is writtin in Java.
#1845 [16:29] <DopeGhoti> and poorly
#1846 [16:30] <DopeGhoti> Written rather
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#1853 [16:42] <RedAxle> Is anyone able to help me? I keep getting an error saying "Unable to start the Minecraft Runtime Environment. This is most likely caused by a corruption. Please try to reinstall Minecraft." I have tried to reinstall it countless times and it always gives me the same results.
#1854 [16:42] <RedAxle> I have installed it using the .msi version on the Minecraft website.
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#1860 [16:51] <jim_> hey i made a minecraft account 3 years ago and i used it on other laptop and got a new one and i want to change my name but i can login but i have the 3 security questions and i dont know them so i try sending a email to start over and its not sending it
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#1862 [16:52] <webrosc> jim_, if you don't know your security questions you will have to contact Mojang with your Transaction ID as proof of ownership
#1863 [16:52] <webrosc> ??> jim_ mojang/email
#1864 [16:52] <Absol> jim_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1865 [16:52] <Absol> jim_: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1866 [16:52] <jim_> ok thanks
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#1871 [16:54] <will> My game will not work
#1872 [16:55] <webrosc> in what way won't it?
#1873 [16:55] <will> ive bought the game twice now and we were able to log in but it will only let me play the demo
#1874 [16:55] <webrosc> ??> will account/bug/demo
#1875 [16:55] * Mix_Gamer [Mix_Gamer@notlogged] has joined #minecrafthelp
#1876 [16:55] <Absol> will: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
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#1878 [16:57] <Mix_Gamer> instalei o minecraft no PC, porém diz que a placa esta
#1879 [16:58] <webrosc> ??> Mix_Gamer lang/pt
#1880 [16:58] <Absol> Mix_Gamer: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1881 [16:58] <Mix_Gamer> instalei o minecraft sem PC, porem Diz Que uma placa ESTA desatualizada, o jogo não roda
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#1890 [17:08] <SamHuntley> I have a problem with accessing my minecraft account. This is most likely because i deleted my associated email and did not change the email associated with the account before.
#1891 [17:09] <SamHuntley> I then logged out and could not log back in, i have changed email and password and nothing would work
#1892 [17:09] <mattym> ??> SamHuntley mojang/email
#1893 [17:09] <Absol> SamHuntley: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1894 [17:09] <Absol> SamHuntley: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#1895 [17:09] <mattym> SamHuntley, Fill out the form Absol linked, give as much info as possible, as it may be hard to find your TransactionID if you dont have the old email.
#1896 [17:10] <SamHuntley> i know the old email but do not have acces
#1897 [17:10] <SamHuntley> *access
#1898 [17:10] <mattym> SamHuntley, Alternately if you purchased the game with Paypal you may be able to find the Transaction ID there
#1899 [17:11] <SamHuntley> okay, im not sure but i may be able to find it
#1900 [17:12] <mattym> SamHuntley, If you can find it, include it in that form, Mojang will help you reset your accound and let you use a new email
#1901 [17:12] * tommieja [tommieja@notlogged] has quit. (Ping timeout: 204 seconds)
#1902 [17:13] <SamHuntley> Where are all the places that i can find the transaction ID?
#1903 [17:13] <mattym> ??> SamHuntley account/trans-id
#1904 [17:13] <Absol> SamHuntley: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1905 [17:13] <Absol> SamHuntley: If you used PaySafeCard, your transaction ID is the card number.
#1906 [17:14] <SamHuntley> okay thanks
#1907 [17:15] * HugoRS [HugoRS@notlogged] has joined #minecrafthelp
#1908 [17:15] <HugoRS> hi
#1909 [17:16] <HugoRS> can i get help
#1910 [17:16] <SamHuntley> mattym, if paypal was used, it was not my paypal account so i cannot get access right away
#1911 [17:18] <HugoRS> i played alot of minecraft once but took a long break, and now i cant login. i tried reseting my password but i dont get any mail. my username was HugoRS00
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#1914 [17:19] <wallet> Anyone online?
#1915 [17:19] <HugoRS> i played alot of minecraft once but took a long break, and now i cant login. i tried reseting my password but i dont get any mail. my username was HugoRS00
#1916 [17:19] <HugoRS> are there any minecraft owners in this chat?
#1917 [17:20] <SamHuntley> me
#1918 [17:20] <wallet> You sure your using the correct email
#1919 [17:20] <SamHuntley> but i need help too
#1920 [17:20] <wallet> And i think i know your problem
#1921 [17:20] <wallet> You are not supposed to login with a username
#1922 [17:20] <wallet> you login with your email
#1923 [17:20] <wallet> now and days
#1924 [17:21] <wallet> And try minecraft.net or the mojang website
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#1926 [17:22] <HugoRS> i haved tried it all
#1927 [17:22] <HugoRS> can you see if there are any Hugors00 account
#1928 [17:22] <webrosc> HugoRS, use https://minecraft.net/retrievename to check the email your using is linked to the account
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#1930 [17:23] <HugoRS> tried that too
#1931 [17:23] <HugoRS> but im confuised what email i used
#1932 [17:23] <wallet> Maybe someone stole it XD
#1933 [17:23] <webrosc> if it is and your still not getting the reset password emails you will need to contact Mojang with your transaction id as proof of ownership and they can sort it
#1934 [17:23] <HugoRS> you know long time ago
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#1936 [17:23] * wallet [wallet@notlogged] has quit. (Client Quit)
#1937 [17:23] <webrosc> you can put in all of your known emails to see which is linked to what name
#1938 [17:23] <HugoRS> how do i contact majong
#1939 [17:24] <webrosc> use the site i linked first to test all of your emails
#1940 [17:24] <HugoRS> i have
#1941 [17:24] <HugoRS> but nothing happens with my email
#1942 [17:25] * MlgSpoderman [MlgSpoderman@notlogged] has joined #minecrafthelp
#1943 [17:25] <MlgSpoderman> where do i advertise servers
#1944 [17:25] <Afootpluto> MlgSpoderman, no in here
#1945 [17:26] <Afootpluto> s/no/not
#1946 [17:26] <ExtremeBot> Afootpluto meant to say: MlgSpoderman, not in here
#1947 [17:26] <webrosc> MlgSpoderman, i just told you in the other channel
#1948 [17:26] <MlgSpoderman> god ddammit
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#1950 [17:27] <HugoRS> i know you cant do much becuse i have nothing to proof but maybe if you can look me up
#1951 [17:27] <HugoRS> adc
#1952 [17:27] <webrosc> we are not Mojang so have no access to account information
#1953 [17:27] <HugoRS> damit
#1954 [17:27] <webrosc> how did you pay for minecraft?
#1955 [17:28] <HugoRS> with my credit card
#1956 [17:28] <webrosc> and when roughly?
#1957 [17:28] <HugoRS> about...
#1958 [17:28] <HugoRS> 2 years ago
#1959 [17:28] <urielsalis> ??> HugoRS accout/trans-id/skrill
#1960 [17:28] <urielsalis> ??> HugoRS account/trans-id/skrill
#1961 [17:28] <Absol> HugoRS: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#1962 [17:28] <HugoRS> what is that
#1963 [17:28] <Absol> HugoRS: If you need to recover your transaction ID from this service, you will need to contact Skrill: https://help.skrill.com/en/SpeakToSkrill
#1964 [17:29] <urielsalis> HugoRS, (DONT PASTE IT HERE)
#1965 [17:29] <webrosc> read what absol said, it explains how to recover your transaction id
#1966 [17:29] * Ultmimate_Trainer [Ultmimate_Trainer@notlogged] has joined #minecrafthelp
#1967 [17:29] <urielsalis> HugoRS, when you have that, email mojang
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#1970 [17:29] <webrosc> you use that when you contact Mojang, its unique to you and prooves you own the account
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#1972 [17:29] <HugoRS> thank you i guess
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#1976 [17:31] <HugoRS> what shoud i write in skrill
#1977 [17:31] <HugoRS> i dont understand
#1978 [17:31] * Sky123456789 [Sky123456789@notlogged] has joined #minecrafthelp
#1979 [17:31] <HugoRS> what is skrill
#1980 [17:32] <urielsalis> HugoRS, is the payment provider Mojang used
#1981 [17:32] <SnickerMC13> Im having trouble getting my twitch account to connect to minecraft. it says i cant have more than one game on an account, but it is the same game i had previously?
#1982 [17:32] <urielsalis> HugoRS, and you have to contact them to get your transaction ID
#1983 [17:32] <Sky123456789> My minecraft password wont work even after I reset it. I have reset it 3 times and it still doesnt work.
#1984 [17:33] <Firelion> I'm having a problem with starting up minecraft from the launcher
#1985 [17:33] <urielsalis> Firelion, what problem?
#1986 [17:33] <urielsalis> SnickerMC13, what is your username?
#1987 [17:33] <urielsalis> Sky123456789, what is your username?
#1988 [17:33] * Sky [Sky@notlogged] has quit. (Ping timeout: 204 seconds)
#1989 [17:33] <Sky123456789> awesomemen
#1990 [17:34] <SnickerMC13> SnickersMC13
#1991 [17:34] <Firelion> It will allow me to click the play button but it will continue to say launching
#1992 [17:35] <urielsalis> Sky123456789, go to minecraft.net/retrievename and check that your email is the same
#1993 [17:35] <urielsalis> Firelion, no progress bar?
#1994 [17:35] <urielsalis> Sky123456789, where does it say that?
#1995 [17:35] * minebaby [minebaby@notlogged] has joined #minecrafthelp
#1996 [17:35] <Firelion> Yes there is before it goes to 100% and saying launching
#1997 [17:36] <Sky123456789> it just brought me to the minecraft website.....
#1998 [17:36] <urielsalis> ??> Firelion launcher/log
#1999 [17:36] <Absol> Firelion: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#2000 [17:36] <Absol> Firelion: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2001 [17:36] <Firelion> Launcher
#2002 [17:37] <Sky123456789> its not the username im having trouble with, its the password.
#2003 [17:37] * SallytheSquirrel [SallytheSquirrel@notlogged] has joined #minecrafthelp
#2004 [17:37] <urielsalis> Sky123456789, that error might show up when somebody changed the email
#2005 [17:38] <urielsalis> Sky123456789, if you put your email there, it should send you a email with your username
#2006 [17:38] <urielsalis> Sky123456789, if it doesnt, then they hacked your account
#2007 [17:38] <Sky123456789> ok
#2008 [17:38] <Sky123456789> it sent the email
#2009 [17:38] <Sky123456789> i didnt get hacked
#2010 [17:39] <urielsalis> ??> Sky123456789 mojang/email
#2011 [17:39] <Absol> Sky123456789: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2012 [17:39] <Absol> Sky123456789: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#2013 [17:39] <Sky123456789> I keep resetting the password and it doesnt work.
#2014 [17:40] <SallytheSquirrel> So I was just playing minecraft when I came across a buried desert temple. I've come across the traps at the bottom of them before, but apparently this one was super massive. It killed me, and blew up EVERYTHING in a ten-block radius, including everything in my inventory. Is there ANY way to go back to the last save spot? I'd rather have to remine everything and reexplor this part of my world than lose some of the stuff I was carrying. Please
#2015 [17:40] <urielsalis> Sky123456789, email mojang
#2016 [17:40] <Sky123456789> ok. I already did. Is there a number i could call?
#2017 [17:40] <urielsalis> SallytheSquirrel, if you didnt made a backup, then there is no way
#2018 [17:40] <urielsalis> Sky123456789, nope
#2019 [17:41] * HugoRS [HugoRS@notlogged] has quit. (Quit: Web client closed)
#2020 [17:41] <Sky123456789> ok thanks
#2021 [17:41] <SnickerMC13> My twitch is connected to mojang, but not to minecraft. i tried to connect it today but it didnt work
#2022 [17:41] * Se25b [Se25b@notlogged] has joined #minecrafthelp
#2023 [17:42] <Se25b> Hello
#2024 [17:42] <SallytheSquirrel> I don't know if there was a back up made or not. I've never come across anything like this so I've never physically made one... :(
#2025 [17:42] <Se25b> What can I do in my situation
#2026 [17:42] <urielsalis> Se25b, what situation?
#2027 [17:43] <webrosc> SnickerMC13, you have more than one account and it only lets twitch link to one?
#2028 [17:43] <Se25b> Basically this horrible admin kicked me off my favourite server just because he did not like me
#2029 [17:43] <webrosc> Se25b, then complain to server owner
#2030 [17:43] <urielsalis> Se25b, servers manage by themselves, talk to the ownertss
#2031 [17:43] <webrosc> nothing we or Mojang can do about a server
#2032 [17:43] <Se25b> How do i find that out
#2033 [17:43] <SnickerMC13> no, i have one account on mojang, but it wont migrate minecraft to mojang
#2034 [17:44] <webrosc> Se25b, servers forum page or website
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#2036 [17:44] <SnickerMC13> so i cant broadcast
#2037 [17:44] <Se25b> Could u do it the server is called sidali
#2038 [17:44] <webrosc> SnickerMC13, its saying you need to migrate even though you have?
#2039 [17:44] <webrosc> Se25b, nothing we can do
#2040 [17:45] <SallytheSquirrel> There's not a backdoor that I can reboot, or whatever?
#2041 [17:45] <SnickerMC13> well, i just made a twitch, and today i connected it to mojang, but in minecraft it says i need to migrate
#2042 [17:45] <webrosc> ??> SnickerMC13 launcher/relog
#2043 [17:45] <Absol> SnickerMC13: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#2044 [17:45] <Se25b> I can't find out
#2045 [17:45] <SnickerMC13> ok
#2046 [17:46] <webrosc> Se25b, use google
#2047 [17:46] <Se25b> Have
#2048 [17:46] <webrosc> then if the server doesn't have a contact method your outta luck, find a better server to play on
#2049 [17:46] <Se25b> I'm sorry but could u wait 10 mins for me
#2050 [17:46] <Rikairchy> it won't matter, Se25b
#2051 [17:47] <Se25b> .
#2052 [17:47] <Rikairchy> there is nothing that we can do.
#2053 [17:47] * iTzPowerHD [iTzPowerHD@notlogged] has joined #minecrafthelp
#2054 [17:47] <Se25b> .
#2055 [17:47] <Se25b> ?
#2056 [17:47] <webrosc> SallytheSquirrel, no, if you don't have a backup then you can't restore to before what happened happened
#2057 [17:47] <Rikairchy> your only option is to contact the server owner and work it out with them
#2058 [17:47] * SimDraXx57 [SimDraXx57@notlogged] has quit. (Quit: Web client closed)
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#2061 [17:48] * Tara_ [Tara_@notlogged] has joined #minecrafthelp
#2062 [17:48] <SnickerMC13> it worked, thanks for the help
#2063 [17:48] <SallytheSquirrel> You mean if I dont have a backup that I've made? Then how do I make a backup that I can access in these situations? I literally just lost months of playing in 2 seconds.
#2064 [17:48] <Tara_> Does minecraft use disk space every time you use it?
#2065 [17:49] * SnickerMC13 [SnickerMC13@notlogged] has quit. (Quit: Web client closed)
#2066 [17:49] <Rikairchy> Tara_, to save the generated world, yes
#2067 [17:49] <webrosc> Tara_, yes, it needs to save the data somewhere
#2068 [17:49] <Tara_> Ok thanks
#2069 [17:49] <webrosc> SallytheSquirrel, you make a backup by copying the saves to somewhere else, but in your case its too late to save your months of work
#2070 [17:50] * roejbaek [roejbaek@notlogged] has joined #minecrafthelp
#2071 [17:51] <SallytheSquirrel> Apparently. :( If this does happen again, and it goes to the "you died" screen what wouldve happened if I click the quit to title option?
#2072 [17:51] <urielsalis> * Tara_ (Formerly Firelion) has joined
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#2074 [17:51] <webrosc> SallytheSquirrel, if it didn't save when you died you may get lucky, but there is no gaurantee
#2075 [17:52] <SallytheSquirrel> Well this sucks. :(( thanks for the info.
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#2077 [17:52] * WhereWishesCome [WhereWishesCome@notlogged] has joined #minecrafthelp
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#2079 [17:54] <WhereWishesCome> I need help, when I try to start minecraft and login it says "socketexception: unrecognized windows sockets error 10107" Have looked everywhere and cant find any solution
#2080 [17:54] <webrosc> WhereWishesCome, what antivirus do you use?
#2081 [17:55] <WhereWishesCome> default windows
#2082 [17:55] <WhereWishesCome> had norton, unistalled it
#2083 [17:55] <WhereWishesCome> already checked firewall
#2084 [17:55] * Kaname is now known as Ritsuka
#2085 [17:57] * SallytheSquirrel [SallytheSquirrel@notlogged] has quit. (Ping timeout: 204 seconds)
#2086 [17:58] <webrosc> ??> WhereWishesCome tools/hjt
#2087 [17:58] <Absol> WhereWishesCome: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#2088 [17:58] <Absol> WhereWishesCome: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2089 [17:58] * minebaby is now known as mineCAP
#2090 [17:58] <WhereWishesCome> k, sec
#2091 [18:00] <WhereWishesCome> I already have logs from a sfc /scannow
#2092 [18:00] <WhereWishesCome> will that work?
#2093 [18:00] <webrosc> no, thats not a hjt log
#2094 [18:00] <mineCAP> how do I raise my permgen on my atlaucher
#2095 [18:00] <webrosc> mineCAP, ask the atlancher people, we don't do modded here sorry
#2096 [18:01] <mineCAP> Ok...thank you
#2097 [18:01] * oerg866 [oerg866@notlogged] has quit. (Read error: Connection reset by peer)
#2098 [18:03] <WhereWishesCome> http://paste.ubuntu.com/11890306/
#2099 [18:03] <WhereWishesCome> I think thats it
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#2101 [18:04] * duckmaster07 [duckmaster07@notlogged] has joined #minecrafthelp
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#2104 [18:05] <webrosc> hmm..
#2105 [18:05] <webrosc> think i see the issue
#2106 [18:06] <webrosc> do you know how to open your hosts file?
#2107 [18:06] <webrosc> ah found factiod
#2108 [18:07] <webrosc> ??> WhereWishesCome win/hosts
#2109 [18:07] <Absol> WhereWishesCome: You may have a problem with your hosts file, which overrides DNS queries. Please follow the following directions:
#2110 [18:07] <Absol> WhereWishesCome: Press Win+R. In the window that appears, enter "%SystemRoot%\System32\drivers\etc", and press Enter. In the window that appears you will see a file, "hosts". Open that file in Notepad, copy the contents onto http://paste.ubuntu.com, and give us the resulting URL.
#2111 [18:07] * zonair [zonair@notlogged] has joined #minecrafthelp
#2112 [18:08] <WhereWishesCome> http://paste.ubuntu.com/11890324/
#2113 [18:08] * Stius [Stius@notlogged] has quit. (Ping timeout: 204 seconds)
#2114 [18:08] * zonair [zonair@notlogged] has quit. (Client Quit)
#2115 [18:09] <webrosc> ok wasn't that
#2116 [18:09] <webrosc> thats clean
#2117 [18:10] <webrosc> i was looking at line 54 of the hjt log, looks like you have a proxy set
#2118 [18:11] <WhereWishesCome> I have one that I only use like 15% of the time
#2119 [18:11] <mineCAP> what's the difference between a wooden hoe and diamond hoe ?
#2120 [18:11] <webrosc> ones wood, ones diamond
#2121 [18:11] <webrosc> diamond last longer
#2122 [18:11] <webrosc> mineCAP, you could use the wiki for that information
#2123 [18:11] <WhereWishesCome> The proxy is disabled ATM
#2124 [18:11] <WhereWishesCome> AFAIK
#2125 [18:12] <mineCAP> Thank you...will do
#2126 [18:12] <webrosc> urielsalis, any help here?
#2127 [18:13] <webrosc> WhereWishesCome, apart from that i don't see what it is
#2128 [18:13] <WhereWishesCome> scanning through sfc said there were corrupt files but couldnt fix them
#2129 [18:13] * theis2660 [theis2660@notlogged] has joined #minecrafthelp
#2130 [18:13] <webrosc> but i'm not the best with hjt logs
#2131 [18:13] <webrosc> oh
#2132 [18:13] <theis2660> hi
#2133 [18:13] <theis2660> can i get some help
#2134 [18:13] <webrosc> i do see some files link to your z: drive
#2135 [18:13] <theis2660> are u a bot or a real dude
#2136 [18:13] <webrosc> i think i'm real
#2137 [18:14] <theis2660> ok
#2138 [18:14] <theis2660> are u admin in mojang
#2139 [18:14] <webrosc> but maybe i was programmed to think that
#2140 [18:14] <webrosc> no, this is a volunteer channel
#2141 [18:14] <webrosc> what help do you need?
#2142 [18:14] <WhereWishesCome> if you want an assload of text from sfc /scannow I have it
#2143 [18:14] <urielsalis> WE ARE PROGRAMMED TO BE SELF-CONCIOUS, BUT NOT TELL webrosc, HE MUST NOT KNOW
#2144 [18:14] <theis2660> i forgot my paswoord and i press forgot send to my mail and i dont get anything in my mail
#2145 [18:15] <urielsalis> WhereWishesCome, can you paste it in paste.ubuntu.com?
#2146 [18:15] <WhereWishesCome> it has errors in it but I have no idea what they are or how to fix it
#2147 [18:15] <webrosc> WhereWishesCome, you can put it on .... ah beaten to it
#2148 [18:15] * theis2660 [theis2660@notlogged] has quit. (Client Quit)
#2149 [18:15] <WhereWishesCome> care
#2150 [18:15] <WhereWishesCome> this might crash you or something
#2151 [18:15] <WhereWishesCome> it made me lag http://paste.ubuntu.com/11890356/
#2152 [18:16] <webrosc> 5300 lines, thats short
#2153 [18:17] <WhereWishesCome> apperently there are corrupt files that it was unable to fix in there
#2154 [18:17] <WhereWishesCome> somewhere
#2155 [18:18] * webrosc has 0 idea how to read that log
#2155 [18:18] <mineCAP> I enter minecraft world it kicks me out and says shutting down internal server...what is that ?
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#2158 [18:22] <WhereWishesCome> my minecraft worked fine untill today
#2159 [18:24] * Whuchurface [Whuchurface@notlogged] has joined #minecrafthelp
#2160 [18:24] <Whuchurface> could someone help me?
#2161 [18:25] <WhereWishesCome> theyre trying to fix my seemingly insolvable problem
#2162 [18:25] <WhereWishesCome> I think
#2163 [18:25] <Whuchurface> my minecraft says lack of updated drivers
#2164 [18:25] <Whuchurface> but mine are up to date
#2165 [18:26] <webrosc> ??> Whuchurface win/dxdiag
#2166 [18:26] <Absol> Whuchurface: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2167 [18:26] <Whuchurface> http://paste.ubuntu.com/11890400/ here
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#2169 [18:26] <webrosc> yeah your drivers are not upto date
#2170 [18:27] <BlankScreen> I just downloaded minecraft for my son. It's loading a blank screen. I just updated JAVA
#2171 [18:27] <BlankScreen> We can hear it, we just can't see it
#2172 [18:28] <webrosc> Whuchurface, download and install the catalyst software suite here https://support.amd.com/en-us/download/mobile?os=Windows%207%20-%2064
#2173 [18:28] <webrosc> ??> BlankScreen win/dxdiag
#2174 [18:28] <Absol> BlankScreen: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2175 [18:30] <WhereWishesCome> well...RIP my minecraft?
#2176 [18:30] <BlankScreen> Do I paste the dxdiag info here?
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#2178 [18:31] <webrosc> no, you do as the guide says and post it on paste.ubuntu.com then link that here
#2179 [18:31] <BlankScreen> ok
#2180 [18:32] <webrosc> WhereWishesCome, all i can say is the error is typically firewall related, but as you have checked that, and with the major issues scf shows, i would consider doing a fresh windows install to fix all those issues
#2181 [18:32] <webrosc> but that majbe overkill
#2182 [18:33] <BlankScreen> http://paste.ubuntu.com/11890420/
#2183 [18:34] <webrosc> BlankScreen, that computer doesn't really meet the requirements for minecraft
#2184 [18:34] <webrosc> your GPU is 10 years old
#2185 [18:34] <BlankScreen> So since I paid for the game, am I out of luck?
#2186 [18:35] <webrosc> on that computer yes, but your account will work on any computer you login to, assumiung the computer can handle minecraft
#2187 [18:35] <BlankScreen> Ok, so I can use my account if I upgrade computer. thanks for your help!
#2188 [18:35] <webrosc> yup you can
#2189 [18:35] <BlankScreen> I'm a noob. My son will be disappointed he has to wait.
#2190 [18:36] <BlankScreen> will the demo work?
#2191 [18:36] <webrosc> nope, demo requires the same as full game
#2192 [18:37] <WhereWishesCome> just so I dont mess up, how do you do a fresh windows install?
#2193 [18:37] * UsernameGrimm [UsernameGrimm@notlogged] has joined #minecrafthelp
#2194 [18:37] <webrosc> if you need to ask, you should get professional help there
#2195 [18:38] <BlankScreen> thanks again. have a good night.
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#2198 [18:40] <UsernameGrimm> Whenever I try to launch minecraft it looks like its about to but it craches and loads the launching screen and shows a bunch of script errors.Its most likely because I had someone replace the parts in my desktop because the older pieces had been broken.
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#2211 [19:07] <LokiS1> I cant get into my majang account because i dont know my security question
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#2213 [19:08] <LokiS1> its ridiculous
#2214 [19:12] <LokiS1> hello is there anyone fucking there
#2215 [19:12] * AuBot kicked LokiS1 from #minecrafthelp (Reason: okiS1 :Please keep it civil.)
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#2218 [19:13] <LokiS1> is anyone here
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#2222 [19:16] <qunty> guys help i cant log into minecraft
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#2225 [19:16] <qunty> i reset my password and it still doesnt work
#2226 [19:16] <qunty> my friend is having the same problem
#2227 [19:18] <qunty> HELP
#2228 [19:18] <qunty> PLEASE
#2229 [19:19] <LokiS1> this chat is pointless
#2230 [19:20] <qunty> then where do I get help
#2231 [19:20] <LokiS1> ok ill try and help whats wrong
#2232 [19:20] <qunty> so
#2233 [19:21] <qunty> i was playing minecraft
#2234 [19:21] <qunty> i logged out
#2235 [19:21] <qunty> and I couldnt go back in
#2236 [19:21] <LokiS1> ok
#2237 [19:21] <qunty> same thing happened to my friend
#2238 [19:21] <qunty> then i entered my email and stuff
#2239 [19:21] <qunty> and i couldnt get in
#2240 [19:21] <LokiS1> so you cant access your account
#2241 [19:21] <qunty> yes
#2242 [19:21] <qunty> my friend cant either
#2243 [19:21] <LokiS1> have you tried to unistall the game
#2244 [19:22] <qunty> no
#2245 [19:22] <LokiS1> try that and reinstall it
#2246 [19:22] <LokiS1> unless you dont know your account info
#2247 [19:23] <qunty> i do know it
#2248 [19:23] <qunty> i know my password, my email
#2249 [19:23] <qunty> i tried resetting
#2250 [19:23] * Sirloin_ is now known as Sirloin
#2251 [19:23] <qunty> and I entered my new password
#2252 [19:23] <LokiS1> because i did tht and i dont know my dang security questions
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#2254 [19:23] <qunty> some thing happened to you?
#2255 [19:24] <qunty> *same
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#2258 [19:24] <LokiS1> yeah but mune told me i didnt have enough ram
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#2261 [19:25] <Blarg> When I check online, my account is premium and I did pay for it, but when I login in the launcher, it says that I can only play the demo
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#2264 [19:25] <LokiS1> did i help any
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#2266 [19:25] <qunty> mine just says invalid creditials
#2267 [19:26] <Blarg> READ THIS When I check online, my account is premium and I did pay for it, but when I login in the launcher, it says that I can only play the demo
#2268 [19:26] <Blarg> ANY IDEAS?
#2269 [19:26] <McCracken729> My Minecraft is gone my account does not let me log in
#2270 [19:26] <Blarg> That doesnt help me
#2271 [19:26] <McCracken729> i know i am asking things
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#2273 [19:26] <LokiS1> everthing has gone down since microsoft bought it
#2274 [19:26] <McCracken729> what is going on
#2275 [19:27] <LokiS1> i need to reset my security questions
#2276 [19:27] <McCracken729> why is everyones account gon
#2277 [19:28] * Neal [Neal@notlogged] has joined #minecrafthelp
#2278 [19:28] <LokiS1> because microwsoft hates us
#2279 [19:28] <McCracken729> it makes me sad
#2280 [19:28] <LokiS1> it kinda irritates me
#2281 [19:29] <McCracken729> My minecraft has been here for 5 years now it is gone
#2282 [19:29] <qunty> I can't login to any of my accounts
#2283 [19:29] <qunty> alts or anything
#2284 [19:29] <LokiS1> and noone on here is a accual employee that i can tell so im just trying to helo
#2285 [19:29] <McCracken729> same with me m8
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#2287 [19:30] <Neal> hello, I'm having a weird bug with older MC versions where clouds and snow get a strange triangle effect around the edges. Anyone know if this is because I am using a new version of java that was not around in the old days? http://i.imgur.com/DRRGcXz.png
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#2291 [19:31] <LokiS1> it sounds like you need to update my friend
#2292 [19:31] <qunty> what do you mean
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#2294 [19:31] * WhereWishesCome_ [WhereWishesCome_@notlogged] has joined #minecrafthelp
#2295 [19:31] <WhereWishesCome_> hey
#2296 [19:31] <WhereWishesCome_> its me again
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#2299 [19:31] <WhereWishesCome_> Just in case you ever find someone with the same problem I fixed it
#2300 [19:31] <Neal> I like playing the old versions from time to time. I really have no idea what caused it. I'm on an AMD r9 290
#2301 [19:32] <adam6177> hi, my minecraft says i need to update the video drivers and i dont know how. PLEASE help!
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#2304 [19:32] <qunty> how do I update
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#2306 [19:33] <Neal> ok adam you are on windows right
#2307 [19:33] <adam6177> yes
#2308 [19:33] * HybridAntrax [HybridAntrax@notlogged] has joined #minecrafthelp
#2309 [19:33] <Neal> press the windows key and then R and type "dxdiag".
#2310 [19:33] <adam6177> ok
#2311 [19:34] <Neal> a window came up right?
#2312 [19:34] <adam6177> yes,sir
#2313 [19:34] <Neal> now hit the button that says "save all information" and paste it to somewhere like pastebin.com
#2314 [19:35] * EXTRA_X_MASTER13 [EXTRA_X_MASTER13@notlogged] has joined #minecrafthelp
#2315 [19:35] <adam6177> i think ive tried this before. do i give you the URL now
#2316 [19:35] <Neal> yeah that would be good
#2317 [19:35] <adam6177> http://paste.ubuntu.com/11890567/
#2318 [19:35] <adam6177> there it is
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#2320 [19:36] <HybridAntrax> im trying to sign in to my minecraft account and it doesent work i tried loging in from the minecraft launcher and minecraft.net website. i also reset my password 7 times! please help me
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#2323 [19:37] <Neal> adam6177, ah yeah you don't have any gfx driver installed so it won't tell me what card you have. Do you know if you have an AMD or nVidia graphics card?
#2324 [19:37] <Enphaz> I uninstalled minecraft, and re installed it. Everytime i try to launch any version it crashes
#2325 [19:38] <adam6177> no im really bad with computers
#2326 [19:38] * EXTRA_X_MASTER13 [EXTRA_X_MASTER13@notlogged] has quit. (Client Quit)
#2327 [19:38] <adam6177> is there something i need to download
#2328 [19:38] <adam6177> i will if i need to
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#2332 [19:40] <Neal> adam6177, I'm going to send you a PM about this, K?
#2333 [19:40] <adam6177> ok
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#2336 [19:42] <adam6177> where are u gonna PM to
#2337 [19:43] <Neal> it should have opened a little tab in the IRC window
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#2346 [19:58] <Relinquit> hi
#2347 [19:59] <Relinquit> can someone help me with this http://paste.ubuntu.com/11823591/
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#2352 [20:07] <qunty> i can't login to any accounts at all
#2353 [20:07] <qunty> they all say invalid credentials
#2354 [20:07] <qunty> i tried using a different computer
#2355 [20:11] <xales> qunty: You've probably tried too many times to log in and are being blocked.
#2356 [20:11] <xales> qunty: Wait 4 hours and do not log in from ANY DEVICE for the ENTIRE 4 HOURS.
#2357 [20:11] <qunty> ok
#2358 [20:12] <qunty> i cant login to any of my friend's account
#2359 [20:13] <xales> Yes, you are being blocked from logging in to *any* account
#2360 [20:13] <xales> you must just WAIT and not try to log in to ANY account
#2361 [20:14] * chrisy55 [chrisy55@notlogged] has joined #minecrafthelp
#2362 [20:14] <chrisy55> Hello?
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#2367 [20:27] * estrella777 [estrella777@notlogged] has joined #minecrafthelp
#2368 [20:28] <estrella777> pia en liña
#2369 [20:28] <estrella777> cajajajaja
#2370 [20:28] <urielsalis> ??> estrella777 lang/pt
#2371 [20:28] <estrella777> aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
#2372 [20:28] <Absol> estrella777: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#2373 [20:29] <estrella777> enpesemo
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#2378 [20:32] * TheLastZozo [TheLastZozo@notlogged] has joined #minecrafthelp
#2379 [20:32] <TheLastZozo> I need help with two things
#2380 [20:32] <TheLastZozo> i am trying to buy a new account and everytime i try it says
#2381 [20:33] <TheLastZozo> An error occurred while placing order, please verify credit card info and try again
#2382 [20:33] <TheLastZozo> and everything is typed in right and i have 30$ on the card
#2383 [20:34] <TheLastZozo> cause im already pissed off cause my other account was mrigted or some shit
#2384 [20:34] <TheLastZozo> so i am buying a new one and now it wont even let me
#2385 [20:35] <TheLastZozo> i love the game but i have never had so many problems with it
#2386 [20:36] * iCyberNerd [iCyberNerd@notlogged] has joined #minecrafthelp
#2387 [20:37] <TheLastZozo> iCybernerd can u help
#2388 [20:38] <urielsalis> TheLastZozo, you have any issues with your original account?
#2389 [20:38] <webrosc> TheLastZozo, contact your bank and make sure internation payments are allowed and they are not blocking this transaction
#2390 [20:38] <webrosc> also are you using a prepaid card
#2391 [20:39] <urielsalis> also, are you using IE?
#2392 [20:39] <TheLastZozo> the account im trying to buy a new one and i have money and whats worng with a pre paid card
#2393 [20:39] <TheLastZozo> no google chrome
#2394 [20:39] <webrosc> pre paid cards can't be used for internation payments
#2395 [20:39] <TheLastZozo> wtf really
#2396 [20:40] <webrosc> blaim the american ggovernment for that one
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#2398 [20:40] <TheLastZozo> i fucking hate this country
#2399 [20:40] * AuBot kicked TheLastZozo from #minecrafthelp (Reason: heLastZozo :Please keep it civil.)
#2400 [20:40] <urielsalis> Try to live in a country when you are monitored constantly, oh wait...
#2401 [20:40] * rob is now known as Guest39924
#2402 [20:40] <Guest39924> ok i need help
#2403 [20:40] <webrosc> and there was me thinking all americans loved their country...guess tv and film told me wrong
#2404 [20:40] <urielsalis> Guest39924, with?
#2405 [20:42] <Guest39924> mine craft is choppie it use to run smooth i just wondeing if is my pc or mine craft itself
#2406 [20:42] * sam [sam@notlogged] has joined #minecrafthelp
#2407 [20:42] <urielsalis> ??> Guest39924 win/dxdiag
#2408 [20:42] <Absol> Guest39924: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2409 [20:42] * sam is now known as Guest97102
#2410 [20:43] <Guest39924> ok thanks
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#2419 [20:57] <Kaylah918> Every time I try to play minecraft, i get a crash report. i have reported it but now i'm not sure what to do.
#2420 [20:58] <mattym> ??> Kaylah918 launcher/crash-log
#2421 [20:58] * Kaylah918 [Kaylah918@notlogged] has quit. (Client Quit)
#2422 [20:58] <Absol> Kaylah918: We need to see your crash log, which appears after a crash.
#2423 [20:58] <Absol> Kaylah918: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2424 [20:58] * Kaylah918 [Kaylah918@notlogged] has joined #minecrafthelp
#2425 [20:59] <Kaylah918> Every time I try to play minecraft I get a crash report. I have reported it but I still continue to get the crash report. Can you help me fix this?
#2426 [20:59] <mattym> ??> Kaylah918 launcher/crash-log
#2427 [20:59] <Absol> Kaylah918: We need to see your crash log, which appears after a crash.
#2428 [20:59] <Absol> Kaylah918: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2429 [20:59] * TTcruser [TTcruser@notlogged] has joined #minecrafthelp
#2430 [20:59] <TTcruser> hi
#2431 [21:00] <TTcruser> my friends cant login to there accounts and i can
#2432 [21:00] <TTcruser> they even tryed reseting there passwords
#2433 [21:00] <TTcruser> they cant even login to my account
#2434 [21:01] <Kaylah918> ok. working on pasting log now
#2435 [21:01] <mattym> TTcruser, If they are having issues, please have them come to this chat, as we prefer not to do help via proxy
#2436 [21:02] * Joelvalle [Joelvalle@notlogged] has joined #minecrafthelp
#2437 [21:02] <Kaylah918> http://paste.ubuntu.com/11890882/
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#2439 [21:02] <Greenwolf920> hi
#2440 [21:02] <mattym> Kaylah918, What antivirus program are you using?
#2441 [21:02] <TTcruser> mattym
#2442 [21:02] <TTcruser> here is my friend
#2443 [21:02] <TTcruser> here is my frriend
#2444 [21:03] * xX_PICASSO_Xx [xX_PICASSO_Xx@notlogged] has joined #minecrafthelp
#2445 [21:03] <Kaylah918> McAfee
#2446 [21:03] <mattym> ??> Kaylah918 av/mcafee/uninstall
#2447 [21:03] <Absol> Kaylah918: To completely uninstall McAfee products, use this tool: http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
#2448 [21:03] <xX_PICASSO_Xx> I cant login to my minecraft or mojang account!!! HELP
#2449 [21:03] <TTcruser> mattym xx_picasso_Xx and greenwolf920 are my friends who need help
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#2451 [21:04] <mattym> Kaylah918, Mcafee and Minecraft do not work together, the current know fix it to remove McAfee with the tool Absol linked you
#2452 [21:04] <Greenwolf920> we dont have that
#2453 [21:04] <Kaylah918> is that a new problem b/c i've had mcafee for a while and been playing fine until just recently
#2454 [21:05] <mattym> Greenwolf920, If you dont see your name at the start of a sentance then its not meant for you
#2455 [21:05] <TTcruser> mattym xx_picasso_Xx and greenwolf920 are my friends who need help
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#2457 [21:05] <Icecream562> mattym
#2458 [21:05] <Greenwolf920> sorry, i did not see that
#2459 [21:05] <TTcruser> mattym xx_picasso_Xx and greenwolf920 are my friends who need help
#2460 [21:05] <mattym> Kaylah918, As the game and antivirus both get updates, these issues arrise
#2461 [21:05] <mattym> TTcruser, Dont repeat yourself
#2462 [21:05] <xX_PICASSO_Xx> WE NEED HWLP ISNT THIS MENT FOR HELP MY GOD
#2463 [21:06] <mattym> ??> xX_PICASSO_Xx scold/patience
#2464 [21:06] <Absol> xX_PICASSO_Xx: Please be patient when waiting for a response. Many of the helpers here are helping in their free time at school or work, and often get called away.
#2465 [21:06] <Absol> xX_PICASSO_Xx: In short, your supplications will be answered, in the order in which they are received.
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#2467 [21:07] <mattym> xX_PICASSO_Xx, and Greenwolf920 are either of you able to log into your accound from the website account.mojang.com
#2468 [21:07] <xX_PICASSO_Xx> no
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#2470 [21:08] <mattym> xX_PICASSO_Xx, Before we try anything else I would suggest that you restart both your Computer and Router/Internet then try again to log in, if you still have issues, then rejoin the chat and I will give further info
#2471 [21:08] * rcmaehl [rcmaehl@notlogged] has joined #minecrafthelp
#2472 [21:09] <xX_PICASSO_Xx> I did alrady
#2473 [21:10] <mattym> xX_PICASSO_Xx, When, did you try both after you have started having the issue?
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#2476 [21:10] <xX_PICASSO_Xx> Yes
#2477 [21:10] <mattym> xX_PICASSO_Xx, And what Exactly does the launcher say when you try to log in?
#2478 [21:10] <Icecream562> mattym my account(s) work
#2479 [21:11] <xX_PICASSO_Xx> It Says invalid log in credidentials+
#2480 [21:11] <Liz_> I cannot remember my daughers username or password
#2481 [21:11] <Liz_> and also cannot remember the email it is connected to because we bought the game on her kindle years ago
#2482 [21:12] <mattym> Liz_, Are you trying to use it on PC/Mac?
#2483 [21:13] <mattym> xX_PICASSO_Xx, Are you sure you are using the propper login information?
#2484 [21:13] <webrosc> xX_PICASSO_Xx, whats your ingame name?
#2485 [21:13] <xX_PICASSO_Xx> Yes i have tried like 50 times
#2486 [21:13] <xX_PICASSO_Xx> its xX_PICASSO_Xx
#2487 [21:13] <Liz_> yes im trying to log her into our pc because she is sick of playing it on the kindle
#2488 [21:13] <TTcruser> liz_
#2489 [21:13] <Liz_> yes?
#2490 [21:14] <mattym> Liz_, That wont work
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#2492 [21:14] <TTcruser> you cant buy it on a kendel then just log into that on a pc/mac
#2493 [21:14] <mattym> Liz_, The kindle version is different fom the PC version
#2494 [21:14] <TTcruser> you have to buy a pc/mac account
#2495 [21:14] <urielsalis> Liz_, you cant use a minecraft pe account to log in in PC
#2496 [21:14] <webrosc> xX_PICASSO_Xx, how many times have you tried to login and failed?
#2497 [21:14] <xX_PICASSO_Xx> about 10
#2498 [21:14] <urielsalis> Liz_, minecraft.net/store
#2499 [21:15] <Liz_> ok wow i sat on tech support with amazon forever and they had no idea how to help and you helped in one sentence. geez. thanks so much
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#2501 [21:15] <urielsalis> TTcruser, you need help?
#2502 [21:15] <TTcruser> no
#2503 [21:15] <webrosc> xX_PICASSO_Xx, i think it maybe that you have gotten locked out for too many attempts, the lockout lasts 3 hours, i would suggest you wait for that time without attempting to login, then reset your password, and then try logging in
#2504 [21:15] <TTcruser> im here to make sure my friend gets help
#2505 [21:16] <urielsalis> TTcruser, ok :)
#2506 [21:16] <webrosc> if that doesn't work i would contact Mojang with your transaction ID
#2507 [21:16] <xX_PICASSO_Xx> i enterd it in correct the first time
#2508 [21:16] <webrosc> and they can sort it for you
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#2510 [21:17] <TTcruser> to be honest i think i could help with most of the problems people have here
#2511 [21:17] <urielsalis> TTcruser, if you want to help, and you know the answer, just answer :)
#2512 [21:17] <GreyVulpine> If you think you can provide help here, by all means.
#2513 [21:17] <TTcruser> ok
#2514 [21:17] <urielsalis> TTcruser, this channel is ran by volunteers so you can always help :)
#2515 [21:17] <TTcruser> how do you have a red name urielsalis?
#2516 [21:18] <mattym> TTcruser, You only see a red name when someone is talking to you
#2517 [21:18] <urielsalis> TTcruser, webchat highlights the sentence if they say your nickname
#2518 [21:18] <mattym> Otherwise it is normal
#2519 [21:18] <TTcruser> oh
#2520 [21:19] <xX_PICASSO_Xx> TTcruser, hi
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#2533 [21:51] <Flattop_2013> Hello!
#2534 [21:51] <CubeTheThird> hello Flattop_2013
#2535 [21:52] <Flattop_2013> I am having Java.lang.NullPointerExecption: group error when joining a server
#2536 [21:52] <CubeTheThird> Flattop_2013, what anti-virus and firewall software do you have?
#2537 [21:52] <Flattop_2013> Let me check
#2538 [21:52] <Flattop_2013> Avast
#2539 [21:52] <CubeTheThird> Flattop_2013, avast free?
#2540 [21:52] <Flattop_2013> Yes
#2541 [21:52] <CubeTheThird> Flattop_2013, ok. Uninstall avast and reboot your computer. If it works after that, you can reinstall avast
#2542 [21:53] <Flattop_2013> Alright, Thank You
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#2549 [22:01] <Tig02> hey
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#2551 [22:01] <CubeTheThird> hello Tig02
#2552 [22:01] <Tig02> i was wondering if a admin is on to help me or something
#2553 [22:01] <CubeTheThird> Tig02, what's the problem?
#2554 [22:02] <Tig02> well i dont know if you can hgelp me but i cant remeber the email for one of my minecraft accounts
#2555 [22:02] <Tig02> and cant log onto the account:P
#2556 [22:02] <CubeTheThird> Tig02, you can start by testing your emails here: http://www.minecraft.net/retrievename
#2557 [22:03] <Tig02> yea i cant remeber
#2558 [22:03] <Tig02> i dont know it
#2559 [22:03] <CubeTheThird> Tig02, you don't know any of your email addresses?
#2560 [22:03] <Tig02> i have like 6 minecraft accounts
#2561 [22:03] <Tig02> and i cant rremeber the email for this specific oe
#2562 [22:03] <Tig02> i have tig02 thewildtig and ghostoftigs past and a couple others
#2563 [22:04] <Tig02> but cant remeber ghostoftigspast email at all
#2564 [22:04] <CubeTheThird> Tig02, ok... well if you can't find the right one you will have to email Mojang
#2565 [22:04] <CubeTheThird> ??> Tig02 mojang/emial
#2566 [22:04] <CubeTheThird> ??> Tig02 mojang/email
#2567 [22:04] <Absol> Tig02: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2568 [22:04] <Absol> Tig02: Note: Do NOT send more than one at a time. It takes about 3 - 4 business days for Mojang to respond, and sending more than one only slows them down.
#2569 [22:04] <Tig02> ok ty
#2570 [22:04] <Tig02> is there not a suppport number i can call?
#2571 [22:04] <Tig02> :(
#2572 [22:04] <CubeTheThird> there is not
#2573 [22:05] <CubeTheThird> plus it's the middle of the night in Sweden
#2574 [22:05] <Tig02> alright..
#2575 [22:05] <Tig02> ohh
#2576 [22:06] <Tig02> waiut
#2577 [22:06] <Tig02> its asking for the email i used to register the account
#2578 [22:06] <Tig02> :P
#2579 [22:06] <CubeTheThird> if you don't know it then don't put anything for that
#2580 [22:06] <CubeTheThird> what's important is the transaction ID
#2581 [22:07] <Tig02> how do i find that?
#2582 [22:07] <CubeTheThird> Tig02, what method of payment did you use for the account?
#2583 [22:07] <Tig02> credit card
#2584 [22:07] <CubeTheThird> Tig02, and approximately when did you purchase it?
#2585 [22:07] <Tig02> uhhh
#2586 [22:07] <Tig02> im not sure
#2587 [22:08] <CubeTheThird> last year? 5 years ago..?
#2588 [22:08] <Tig02> 2 years ago around
#2589 [22:08] <CubeTheThird> so in 2013?
#2590 [22:08] <Tig02> 2014 early
#2591 [22:08] <Tig02> yea
#2592 [22:08] <CubeTheThird> ok
#2593 [22:08] <CubeTheThird> ??> Tig02 account/trans-id/braintree
#2594 [22:08] <Absol> Tig02: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#2595 [22:08] <Absol> Tig02: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#2596 [22:09] <Tig02> man im screwed... i dont use the card anymore
#2597 [22:09] <Tig02> lol
#2598 [22:09] <Tig02> and i dont have it anymore
#2599 [22:09] <Tig02> xD
#2600 [22:09] <CubeTheThird> well you've got 5 other accounts lol
#2601 [22:10] <CubeTheThird> but I think you can contact the credit card company to get the number
#2602 [22:10] <Tig02> theyre all ban on this server thats why im trying to get this one hahaha
#2603 [22:10] * CubeTheThird facepalms
#2603 [22:10] <Tig02> yea alright i will thanks for the help
#2604 [22:10] <Tig02> * :P
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#2620 [22:32] <CrimsonGecko> I tried to install Minecraft and it said stuff about having to update drivers. I'm not a technical wiz so I just followed the directions it gave me. There were no updates available so I copied my dxdiag thing and pasted it then I was redirected here.
#2621 [22:33] <CrimsonGecko> Hello?
#2622 [22:35] <CrimsonGecko> ;c
#2623 [22:35] <webrosc> CrimsonGecko, do you have the link for us?
#2624 [22:35] <CrimsonGecko> es, it's right here:
#2625 [22:35] <CrimsonGecko> http://paste.ubuntu.com/11891114/
#2626 [22:36] <webrosc> one moment
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#2629 [22:38] <webrosc> CrimsonGecko, looks like your hardware isn't supported in windows 7, you will need to downgrade windows back to what came with your computer
#2630 [22:39] <CrimsonGecko> How do I do that
#2631 [22:39] <webrosc> use the disk that came with the computer, or ask a professional to do it
#2632 [22:39] <CrimsonGecko> Disk? Hm...
#2633 [22:40] <webrosc> to be honest though thats computer is pretty old, if it runs minecraft it won't run very well
#2634 [22:40] <CrimsonGecko> Yeah I guessed just the same. At least it'll run though. I have been saving up forever to get this.
#2635 [22:41] <CrimsonGecko> Brb
#2636 [22:41] <webrosc> CrimsonGecko, your specs barely meet the minimum requirements for minecraft, it may not run at all
#2637 [22:41] <webrosc> https://help.mojang.com/customer/portal/articles/325948-minecraft-system-requirements
#2638 [22:42] <CrimsonGecko> Will it run if I do the downgrade thingy?
#2639 [22:42] <webrosc> it may, but it may not
#2640 [22:42] <CrimsonGecko> OO WAIT
#2641 [22:42] <CrimsonGecko> Idea
#2642 [22:42] <CrimsonGecko> Lightbulb
#2643 [22:42] <CrimsonGecko> I have another computer in my upstairs. It might work on that one?
#2644 [22:42] <webrosc> try it and see
#2645 [22:43] <CrimsonGecko> Can I ask something tho ;c
#2646 [22:43] <CrimsonGecko> Since I already made this account & payed for Minecraft, do I have to make a dif account on that computer or can I just log into that and download it from there
#2647 [22:43] <webrosc> yup, the account is usable on anycomputer you login to
#2648 [22:44] <CrimsonGecko> :D
#2649 [22:44] <CrimsonGecko> yey
#2650 [22:44] <CrimsonGecko> -clap-
#2651 [22:44] <CrimsonGecko> brb lemme try
#2652 [22:45] <CrimsonGecko> While that's loading, I thought I would pop back here and ask if it would be possible to get a refund if it can't work on either computer
#2653 [22:45] <webrosc> ??> CrimsonGecko account/refund
#2654 [22:45] <Absol> CrimsonGecko: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#2655 [22:46] <CrimsonGecko> Thx. Lemme see if it'll work nao
#2656 [22:46] <CrimsonGecko> brb
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#2658 [22:46] <WhereWishesCome> hey webrosc, were you the person trying to help me earlier?
#2659 [22:46] <webrosc> possibly
#2660 [22:47] <WhereWishesCome> in case you ever find someone with my same problem
#2661 [22:47] <WhereWishesCome> typing netsh winsock reset into cmd fixed it
#2662 [22:47] <webrosc> i saw the forum post, i forgot that fix
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#2666 [22:52] <CrimsonGecko> YAYAY
#2667 [22:52] <CrimsonGecko> THANK YOU WEBROSC
#2668 [22:52] <CrimsonGecko> -virtual hug-
#2669 [22:52] <CrimsonGecko> :D
#2670 [22:52] <CrimsonGecko> thx buddy
#2671 [22:52] <CrimsonGecko> c:
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#2674 [22:56] <swaggy_89> my 1.7.10 no work
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#2676 [22:56] <CubeTheThird> swaggy_89, why not?
#2677 [22:56] <swaggy_89> it crashes when i go in it
#2678 [22:56] <CubeTheThird> swaggy_89, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#2679 [22:58] <swaggy_89> i did it
#2680 [22:58] <CubeTheThird> swaggy_89, give the link to your paste here
#2681 [22:58] <swaggy_89> now what do i do
#2682 [22:58] <swaggy_89> http://paste.ubuntu.com/11891191/
#2683 [22:59] <CubeTheThird> swaggy_89, what anti-virus and firewall software do you have?
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#2686 [22:59] <swaggy_89> Mcafee AD-aware
#2687 [22:59] <CubeTheThird> swaggy_89, mcafee has been causing this issue for many users, and the only solution we have is to remove it
#2688 [23:00] <swaggy_89> ok
#2689 [23:00] <swaggy_89> thx
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#2696 [23:15] <MinersAdvanced> Hi. Does anyone happen to know a good website I can use for a forums for my new server? Enjin and MyBB have proven useless and/or disfunctional, and one of my staff members was banned from Enjin either way.
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#2699 [23:16] <webrosc> MinersAdvanced, this channel is for minecraft support
#2700 [23:16] <MinersAdvanced> Oh, I clicked the wrong thing, didn't I
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#2710 [23:40] * VoxelHead kicked Teoh79 from #minecrafthelp (Reason: eoh79 :Banned: Nothing good comes from these.)
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