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#22 [01:17] <rryan1123> hi guys,im having problems with minecraft.i cant play it,its about the open gl
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#24 [01:17] <rryan1123> i cant update my video card
#25 [01:17] <rryan1123> System Information ------------------ Time of this report: 10/19/2015, 14:11:59 Machine name: CLARISSA1123 Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150928-1507) Language: English (Regional Setting: English) System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 04/26/07 10:04:02 Ver: 08.00.12 Processor: In
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#28 [01:21] <MalcolmGaming> hello,the problem i have is can't play demo minecraft
#29 [01:21] <MalcolmGaming> even though there are no drivers in my computer
#30 [01:23] <MalcolmGaming> and i did everything according to what the help website said
#31 [01:27] <MalcolmGaming> hello?
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#34 [01:42] <motulis> i just got this PC version and im used to the PS version. how do i get it to display recipies like the PS version does
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#36 [01:47] <ZackG> Hello. Looking for some help with a crash problem.
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#41 [01:54] <Guest92334> I have a problem with my coordinates where they dont appear when i press F3, i can oly see my chunk relative.
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#44 [02:06] <Andrio> motulis, you need a mod for that.
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#49 [02:27] <motulis> all the mods say they need the forge mod but the lattest one of that is for 1.7 there doesnt appear to be a forge for 1.8.8
#50 [02:27] <motulis> all the mods say they need the forge mod but the lattest one of that is for 1.7 there doesnt appear to be a forge for 1.8.8
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#53 [02:35] <K-Anator_> !invite
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#70 [04:15] <JailsonGoulart_> Ei
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#83 [04:45] <DecaWolf> Yo niggs
#84 [04:45] <DecaWolf> Who wants to help our Lord and saviour me?
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#105 [06:06] <ramu> i think mincraft has an error
#106 [06:07] <ramu> answer me
#107 [06:07] <ramu> plz.......................
#108 [06:07] <ramu> help me
#109 [06:08] <ramu> what are u wateingfor
#110 [06:08] <ramu> fuke it
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#118 [06:28] <DeAapVanDeEeuw> my question is that if i go on a server i cant get in
#119 [06:28] <DeAapVanDeEeuw> can you help me with that guys
#120 [06:30] * OmnIcK [OmnIcK@notlogged] has joined #minecrafthelp
#121 [06:33] <DeAapVanDeEeuw> hello i don't get an answer
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#123 [06:37] <asbuster> hey all
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#126 [06:38] * fbfgnfgbsdfsef [fbfgnfgbsdfsef@notlogged] has joined #minecrafthelp
#127 [06:38] <asbuster> Can anyone help me with logging into my account? Even after resetting password, i cant login.
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#129 [06:39] <fbfgnfgbsdfsef> hey guys i have a problem so i put a /kill command on a redstone clock in a map i was working on and well um now evrytime i try and respawn i just die is there anyway i can save the map i created or do i just need to create a new one
#130 [06:40] <dagura> hello i need some help as i am lagging on a 8 gb ram i5 processor with nvidia 2 gb graphics with almost all the texture packs
#131 [06:41] <Andrio> fbfgnfgbsdfsef, you can delete it using MCEdit
#132 [06:41] <Andrio> ??> fbfgnfgbsdfsef tools/MCEdit
#133 [06:41] <Absol> fbfgnfgbsdfsef: If your world got corrupted you can try to repair it with MCEdit. Open the offending world in MCEdit, press 'ctrl-i' and select 'Repair regions' in the dialogue which pops up. Once this has completed, save your world and exit MCEdit.
#134 [06:41] <Absol> fbfgnfgbsdfsef: To download MCEdit, go to http://khroki.github.io/MCEdit-Unified/ and choose the version appropriate for your OS.
#135 [06:41] <dagura> they were fine till day before yesterday but then it just lags a LOT
#136 [06:41] <dagura> what should i do?
#137 [06:42] <dagura> why is not anyone replying
#138 [06:43] <Andrio> I guess no one who's on right now is able to help with that.
#139 [06:43] * DeAapVanDeEeuw [DeAapVanDeEeuw@notlogged] has quit. (Quit: Web client closed)
#140 [06:43] <asbuster> exactly why i dislike community support chats, You always get ignored. >.>
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#149 [06:49] <havishman> i am having a problem of pixel format not accelerated
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#151 [06:52] <havishman> what is AFK
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#153 [06:53] <MinecraftGamer> Hello, How can I do a snapshot server? Thank you so much
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#160 [07:05] <AMinecrafter> Hello, when i tried to start minecraft it crashed saying Pixel format is not supported, i had this problem on my older PC so i already have a DXDIAG report
#161 [07:07] <Slow_> have you ressource packs?
#162 [07:07] <AMinecrafter> no i don't
#163 [07:07] <Slow_> ok
#164 [07:08] <AMinecrafter> wait your not a Support guy
#165 [07:08] <Slow_> yrah
#166 [07:08] <Slow_> yeah
#167 [07:08] <Slow_> what have you for an gpu
#168 [07:09] <Slow_> sry for my english im from germany
#169 [07:09] <AMinecrafter> i have a DxDiag report
#170 [07:09] <Slow_> gpu?
#171 [07:09] <AMinecrafter> It said give a brief explanation
#172 [07:10] <Slow_> http://hopper.minecraft.net/help/pixel-format-not-accelerated/
#173 [07:10] <AMinecrafter> yes, that says go here and ask help
#174 [07:10] <Slow_> ok
#175 [07:10] <Slow_> here isnt anywhere
#176 [07:11] <Slow_> supporter
#177 [07:11] <AMinecrafter> yea
#178 [07:11] <AMinecrafter> Mail might be best to do?
#179 [07:13] <AMinecrafter> sigh
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#182 [07:15] <Minecrafter> Hello, i need your assistance please
#183 [07:15] * Madison_2007 [Madison_2007@notlogged] has joined #minecrafthelp
#184 [07:15] <Minecrafter> when trying to open Minecraft i crash!
#185 [07:16] <Minecrafter> Pixel format not supported
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#188 [07:16] <Madison_2007> when trying to login i get Oops, unknown username or password. If you are logging in with a Mojang account make sure to use your e-mail address as username.
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#190 [07:17] <Madison_2007> any ideas?
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#192 [07:18] <Minecrafter> What do you use to login with ? Your e-mail or Username? EXAMPLE: RandomTest@yahoo.com Pass: Yayrandom EXAMPLE 2: Randomer134 Pass: Idontexist
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#195 [07:18] <Madison_2007> email address
#196 [07:19] <Minecrafter> try ur username instead of email
#197 [07:19] <vitorpanta> vitorcraftpe113
#198 [07:19] <Madison_2007> same error either way
#199 [07:20] <Minecrafter> How much times have you tried this?
#200 [07:20] <Madison_2007> started friday
#201 [07:20] <Minecrafter> If you fail more than 4/5 times you get temporarily IP-BANNED from logging into ANY acount
#202 [07:20] <Madison_2007> havent been able to get in since
#203 [07:20] <Minecrafter> I suggest.. Change your password
#204 [07:21] <Minecrafter> Everything is also CaSeSeNsItIvE
#205 [07:21] <Madison_2007> i have, but when ever i change it and go to login in it says invalid user id, like someone changed it
#206 [07:22] <Minecrafter> None of the ACTUAL SUPPORT are online, and i dont have anymore info, i suggest mailing the support or going to the minecraft forums. I am sorry i cant help you anymore
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#209 [07:22] <Madison_2007> ok ty
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#213 [07:23] <Minecrafter> Anyone i can help? (None of the support is online so ill do their job temporarily :/)
#214 [07:24] <Minecrafter> And i need help myself :(
#215 [07:25] <Minecrafter> please i need help
#216 [07:25] <Minecrafter> please i need help
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#219 [07:27] <CubeTheThird_> Anyone need help?
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#224 [07:31] <Mini-D> hello
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#226 [07:32] <Jaw> hello?
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#229 [07:33] <Mini-D> i just factory reset my laptop and minecraft is saying my drivers are out of date but i looked to see if there where any updates and there was no updates
#230 [07:33] <Andrio> ??> Mini-D win/DXDiag
#231 [07:33] <Absol> Mini-D: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#232 [07:33] <Jaw> I've got an issue - It seems me and my friend have installed minecraft and everytime we create a server the other one cannot join it, we have opened all the ports neccesary and yet still we can create the servers but cannot join. Could anyone please tell me what is going on?
#233 [07:34] <Andrio> Hm
#234 [07:34] <Andrio> Jaw, do you have your local IP address?
#235 [07:34] <Mini-D> ive done that and have the link to give you
#236 [07:34] <Jaw> yes
#237 [07:34] <Andrio> Jaw, can you join your server using that?
#238 [07:35] <Andrio> Preferably from a different computer
#239 [07:35] <Andrio> Mini-D, ok... may I see it?
#240 [07:35] <Mini-D> yes here you go
#241 [07:35] <Mini-D> http://paste.ubuntu.com/12860105/
#242 [07:35] <Jaw> I can create a server off my ip, but my friend cannot join it
#243 [07:35] <Jaw> only have the one computer here
#244 [07:36] <Jaw> we are using our ipv4 addresses
#245 [07:36] <Andrio> ok
#246 [07:36] <Andrio> Jaw, when you run the server, can you join it from that PC using the local IPv4 address (not localhost)?
#247 [07:37] <Jaw> it says its open on the multiplayer server list, not sure if its local
#248 [07:38] <Andrio> Mini-D, try installing this driver: http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_Intel_Win8_64_VER101810328201.zip
#249 [07:38] <Jaw> it says the servers working on my end, but when my friend pings he cant connect
#250 [07:38] <Andrio> Jaw, did you set up port forwarding?
#251 [07:39] <Jaw> yes, tcp and udp. and even open the same ones in firewall
#252 [07:39] <Jaw> and so did my friend
#253 [07:39] <Andrio> ok
#254 [07:40] <Mini-D> that is the program i used
#255 [07:41] <Andrio> The date is different from what's in your DXDiag report
#256 [07:41] <Andrio> Also try this one: http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/VGA/VGA_nVidia_Win8_64_VER918131193.zip
#257 [07:41] <Andrio> Jaw, what address are you using to connect to your server?
#258 [07:42] <Jaw> my ipv4 address
#259 [07:42] <Jaw> 10.0.0.3
#260 [07:42] <Andrio> Mm
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#262 [07:43] <Andrio> Jaw, perhaps you should double-check your port forwarding
#263 [07:44] * Zetzna [Zetzna@notlogged] has joined #minecrafthelp
#264 [07:44] <Zetzna> hi
#265 [07:44] <Zetzna> some support here
#266 [07:44] <Jaw> i just did
#267 [07:45] <Zetzna> cant login to minecraft...so i reset the password
#268 [07:45] <Zetzna> now...same problem...no login
#269 [07:45] <Jaw> UDP 25565 - 25565 25565 - 25565 Any 25565 Edit Delete TCP 25565 - 25565 25565 - 25565 Any 25565
#270 [07:45] <Andrio> hm.
#271 [07:46] <Andrio> Zetzna, what's your Minecraft username?
#272 [07:46] <Zetzna> not in launcher, website or atlauncher
#273 [07:46] <Zetzna> Zetzna? :D
#274 [07:47] <Andrio> And you're using your email address to log in, right?
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#276 [07:47] <Zetzna> jep
#277 [07:47] <Andrio> OK.
#278 [07:47] <Andrio> ??> Zetzna login/throttle
#279 [07:47] <Absol> Zetzna: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#280 [07:47] <Absol> Zetzna: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#281 [07:48] <Mini-D> talk me through it, i just downloaded it now what?
#282 [07:48] <Zetzna> ok
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#285 [07:49] <Mini-D> dont worry its just started up
#286 [07:49] <Andrio> mm
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#289 [07:52] <Jaw> any ideas andrio of my situation?
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#291 [07:53] * MinecraftGamer [MinecraftGamer@notlogged] has joined #minecrafthelp
#292 [07:53] <Andrio> Sorry; no.
#293 [07:54] * Jehnsey [Jehnsey@notlogged] has joined #minecrafthelp
#294 [07:54] <Mini-D> it keeps saying nvidia installer cannot continue
#295 [07:54] <MinecraftGamer> Hello, How can I do a snapshot server? Thank you so much
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#299 [07:55] <Andrio> MinecraftGamer, grab this: https://s3.amazonaws.com/Minecraft.Download/versions/15w42a/minecraft_server.15w42a.jar
#300 [07:55] <Jehnsey> Trying to get someone from window 10 onto pe version. Already. Gave my IP address, still can't get on...
#301 [07:56] <Mini-D> it keeps saying nvidia installer cannot continue
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#303 [07:57] <Mini-D> Andrio?
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#305 [07:58] <Mini-D> it keeps saying nvidia installer cannot continue, what do i do
#306 [07:58] <Andrio> Mhm.
#307 [07:58] <Andrio> I'm not sure what else; sorry
#308 [07:59] <Mini-D> where else can i try for advice
#309 [08:00] <Andrio> Here, at another time when someone else might be on who can help.
#310 [08:00] <Mini-D> okay
#311 [08:00] <Mini-D> thanks
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#318 [08:16] <kosieh_> Hello. I would like to ask for help related to Minecraft world generator - namely, if there is a option to generate specific set of biomes.
#319 [08:16] <kosieh_> Let me explain: For ex. I want Jungle, Birch Forest + Forest, Plains, sea / ocean.
#320 [08:18] <kosieh_> I haven't tried any external tools. Used only mineatlas.com to get seeds.
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#323 [08:20] <Lutzee> kosieh_: We don't support third party tools, you're best bet is to contact the developers of the software
#324 [08:20] <Lutzee> Unless you mean the inbuilt custom generator.
#325 [08:21] <Lutzee> But we are mainly technical support rather than features, try asking on the minecraft forums instead
#326 [08:21] <kosieh_> Yeah, I probably asked on wrong place. Will try to ask on forums, sorry.
#327 [08:22] <Lutzee> kosieh_: Its not a problem, its a lot more on topic than some people ask for :)
#328 [08:22] <Qball> I need help my game keeps crashing here is the log http://pastebin.com/wXqq12pg and the game output is here http://pastebin.com/ZAYeDXvv please help
#329 [08:24] <kosieh_> Ok. Will target my question to forums, where (I believe) it will fit more, than here on IRC.
#330 [08:24] <Qball> anyone
#331 [08:26] <Lutzee> Qball: one moment
#332 [08:26] <Qball> ok
#333 [08:26] <kosieh_> Qball: Did you also posted contents of the log file?
#334 [08:26] <Qball> yes
#335 [08:27] <Qball> the two links in my first messge of today
#336 [08:27] <kosieh_> oh, sorry, didnt read. my bad.
#337 [08:28] <Lutzee> ??> Qball win/dxdiag
#338 [08:28] <Absol> Qball: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#339 [08:28] * kosieh_ [kosieh_@notlogged] has quit. (Quit: Web client closed)
#340 [08:29] <Qball> Lutzee: Im techinically on a mac I use wine to launch a javaportablelauncher b/c I cant installjava
#341 [08:29] <Lutzee> ugh...
#342 [08:29] <Lutzee> thats not going to work very well at all
#343 [08:29] <Lutzee> Why can't you install java?
#344 [08:29] <Qball> I did try a cracked launcher and worked fine
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#346 [08:30] <Josh_> Hi I need help.
#347 [08:30] <Qball> but the real one provides the error
#348 [08:30] <Qball> not admin
#349 [08:30] <Lutzee> Qball: Please provide the errors you get from the OSX launcher
#350 [08:30] <Qball> nonr
#351 [08:30] <Josh_> My Minecraft is lagging a lot when I go on it, I have tried re-installing it several times however the game still lags a lot! Please help!
#352 [08:31] <Lutzee> Qball: Then please get an admin to install java, we don't support running with wine, mainly because its bloody stupid idea
#353 [08:31] <Lutzee> ??> Josh_ win/dxdiag
#354 [08:31] <Absol> Josh_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#355 [08:31] <Josh_> Thanks for your help!
#356 [08:32] <Qball> but why is this only happening with the real launcher through wine and not a cracked launcher through the same method
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#359 [08:33] <Lutzee> Qball: wine is not designed to run the JVM, you'll be running a virtual machine on a virtual machine, its not a good idea and your performance will suck even if you do get it working
#360 [08:33] * ToonLabsd [ToonLabsd@notlogged] has joined #minecrafthelp
#361 [08:34] <Lutzee> Please get an admin to install java for you or find a different PC to play on
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#366 [08:35] <Josh_> Do I have to copy and paste everything?
#367 [08:35] <Lutzee> Josh_: Yes
#368 [08:35] <Josh_> Ok thanks.
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#370 [08:36] <Qball> Im only try the wine way to play on a ;an server b/c its not showing in the real osx game
#371 [08:36] <ToonLabsd> please can someone help me? i go onto my world, it will guild the terrain, then go to the dirt screen, and then, after a while, it will say shutting down internal server, then has a buzz sound right after it crashes. PLEASE help! crash report: http://pastebin.com/gVZ6nRAG
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#374 [08:36] <Lutzee> ??> ToonLabsd mods
#375 [08:36] * Qball [Qball@notlogged] has joined #minecrafthelp
#376 [08:36] <Absol> ToonLabsd: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#377 [08:36] <Absol> ToonLabsd: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#379 [08:37] <ToonLabsd> oh ok. thanks anyway!
#380 [08:37] <ToonLabsd> GLandHF! bye.
#381 [08:37] <Josh_> I have done everything now what?
#382 [08:37] * ToonLabsd [ToonLabsd@notlogged] has quit. (Client Quit)
#383 [08:37] <Lutzee> Josh_: I need the link from the address bar in your browser
#384 [08:38] * MisterWarHalo [MisterWarHalo@notlogged] has joined #minecrafthelp
#385 [08:38] <Josh_> You want me to send it through here?
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#388 [08:38] <Lutzee> Josh_: just the url from your browsers address bar, not the entire text that you copied
#389 [08:39] <Josh_> Here it is: http://paste.ubuntu.com/12860758/
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#394 [08:40] <Lutzee> Josh_: ok, one moment
#395 [08:40] <Josh_> What are you going to do exactly?
#396 [08:40] * MisterWarHalo [MisterWarHalo@notlogged] has quit. (Client Quit)
#397 [08:41] <Lutzee> Josh_: Find the most up to date graphics drivers for your PC, it may help a little bit
#398 [08:41] <Lutzee> If they don't then you'll need to reduce some of the games graphics settings to help improve performance
#399 [08:41] <Qball> Im just going to try reinstalling minecraft
#400 [08:41] <Josh_> Ok thanks a lot!
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#404 [08:42] <Josh_> However before I never had this problem so it's very strange.
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#408 [08:42] <Josh_> I have been playing Mincraft for 4 years and I recently bought a new PC and I have been playing Minecraft quite frequently, however it has been at least 3 weeks since I haven't played so maybe the problem is there.
#409 [08:42] <Lutzee> Josh_: Can you look at the bottom of you're laptop and find the serial number or SNID?
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#412 [08:43] <Josh_> How do I get to that? Sorry I'm not so good with computers.
#413 [08:43] <Lutzee> Josh_: There should be a sticker or something on the underside of your laptop
#414 [08:43] <Lutzee> It will have the serial number or SNID written on it
#415 [08:44] <Josh_> Ok here it is: 42014826234
#416 [08:45] <Josh_> I play a lot of ''H1Z1'' and ''CS:GO'' so maybe the problem is there.
#417 [08:45] <Lutzee> Josh_: unlikely
#418 [08:46] <Lutzee> Download and install these drivers http://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.15.4248_W10x64_A.zip?acerid=635754868429194634&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E5-571&OS=ALL&LC=en&BC=ACER&SC=EMEA_27
#419 [08:46] <Josh_> Are you giving me a virus?
#420 [08:46] <Lutzee> No
#421 [08:46] <Josh_> I trust you.
#422 [08:46] <Lutzee> That link is from acer.com, the manufacturer of your laptop
#423 [08:47] <Josh_> Fair point.
#424 [08:47] <Josh_> It's installed now what?
#425 [08:48] <Chromaryu> Restart
#426 [08:48] <Lutzee> That was quick O.o
#427 [08:48] <Chromaryu> Run
#428 [08:48] <Josh_> Yup
#429 [08:48] <Josh_> So what do I do with it now?
#430 [08:48] <Chromaryu> Run it
#431 [08:48] <Lutzee> So you downloaded, extracted the zip and ran the setup?
#432 [08:49] <Chromaryu> ^^
#433 [08:49] <Lutzee> Just downloading it isn't enough
#434 [08:49] <Josh_> Ah
#435 [08:49] <Josh_> Do I click on the file Setup?
#436 [08:49] <Chromaryu> Setup.exe. yeah
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#438 [08:50] <Josh_> The folder cannot be opened it sais
#439 [08:50] <Josh_> Oh wait
#440 [08:50] <Lutzee> Josh_: You need to extract the contents of the zip folder first
#441 [08:51] <Josh_> It opened this Graphic thing and I need to click ''Accept''
#442 [08:51] <CG3Jays14> Whenever i enter my details in to purchase minecraft it says there was an error and i need to verify my card details and try again.
#443 [08:51] <Josh_> The Graphics card is now installing
#444 [08:51] <Chromaryu> CG3Jays14: qhat credit card are you usinh?
#445 [08:52] <Chromaryu> *what
#446 [08:52] <Chromaryu> (so typo is so wrong.)
#447 [08:52] <CG3Jays14> visa debit card, ive also tried a mastercard credit card
#448 [08:53] <Lutzee> CG3Jays14: Hmmm, can you try using a different browser?
#449 [08:53] <CG3Jays14> what should i use?
#450 [08:53] <Lutzee> What are you using atm?
#451 [08:53] <CG3Jays14> i have been using chrome
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#453 [08:54] <Lutzee> Can you try internet explorer first
#454 [08:54] <CG3Jays14> ya ill try be back in a minute
#455 [08:54] <Lutzee> If that still doesn't work then it may not be the browser
#456 [08:54] <CG3Jays14> then what would it be?
#457 [08:55] <Lutzee> Not sure, the only other thing I could suggest at this time is to try using paypal instead
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#462 [08:56] <CG3Jays14> how do i do that, there is no option for paypal
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#464 [08:57] <Lutzee> There isn't? There should be
#465 [08:57] <Josh_> Lutzee
#466 [08:57] <Chromaryu> yes tgere should be
#467 [08:57] <Lutzee> CG3Jays14: Where are you purchasing from?
#468 [08:57] <Josh_> My computer restarted and it's installed
#469 [08:57] <Lutzee> Josh_: try minecraft now and see how it performs
#470 [08:57] <Josh_> I am testing it now, thanks for your help!
#471 [08:58] <CG3Jays14> lutzee these are the options
#472 [08:59] <Josh_> No, it's still really laggy.
#473 [08:59] <CG3Jays14> credit card, diners, jcb, paysafecard, visa electron, and skrill digital wallet
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#475 [09:00] <Josh_> Wait...
#476 [09:00] <Josh_> Omg
#477 [09:00] <Josh_> It was my texture pack!!!! XD
#478 [09:00] <Lutzee> Josh_: ok, try reducing the render distance, disable vsync, disable clouds
#479 [09:00] <CG3Jays14> which one should i click i have been using credit cards
#480 [09:00] <Lutzee> oh
#481 [09:00] <Josh_> Dude you're a beast thanks so much for your help!!!
#482 [09:00] <Lutzee> CG3Jays14: Again, which website are you purchasing from?
#483 [09:00] <CG3Jays14> i cant even purchase minecraft :/
#484 [09:01] <Kieran1> It is saying i need to update my drivers but all my drivers are fully updated ?
#485 [09:01] <CG3Jays14> i have been using chrome but i switched to internet explorer
#486 [09:01] * oerg866 [oerg866@notlogged] has joined #minecrafthelp
#487 [09:01] <Lutzee> ??> Kieran1 win/dxdiag
#488 [09:01] <Absol> Kieran1: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#489 [09:01] <Lutzee> CG3Jays14: again, which website are you purchasing from?
#490 [09:01] <CG3Jays14> internet explorer
#491 [09:01] <Kieran1> Cheers i'll give it a look and get back to use
#492 [09:02] <Lutzee> CG3Jays14: Thats the browser, not the website.
#493 [09:02] <CG3Jays14> oh sorry
#494 [09:02] <CG3Jays14> minecraft.net
#495 [09:02] <mad> from smartbro dude
#496 [09:03] <Lutzee> CG3Jays14: Can you please try purchasing from account.mojang.com
#497 [09:03] <CG3Jays14> yessir or ma'am
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#501 [09:05] <mad> thanks all of you..
#502 [09:05] <Lutzee> mad: I'm not sure what you even want.
#503 [09:05] <CG3Jays14> it takes me right back to minecraft.net
#504 [09:06] <Lutzee> CG3Jays14: oh..
#505 [09:06] <mad> ya try..
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#507 [09:07] <Lutzee> I'm not sure where to go now, I suggest you contact mojang
#508 [09:07] <Lutzee> ??> CG3Jays14 mojang/email
#509 [09:07] <Absol> CG3Jays14: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#510 [09:07] <Absol> CG3Jays14: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#512 [09:07] <Lutzee> CG3Jays14: As you have not made a purchase yet you can leave out the transaction ID
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#514 [09:08] <Samoth94> i cant reset my password, pls help me
#515 [09:13] * jesper_ [jesper_@notlogged] has joined #minecrafthelp
#516 [09:13] <jesper_> hi
#517 [09:13] <jesper_> i fortgot my password but the email on my account is no longer in use
#518 [09:13] <CG3Jays14> now what do i do?
#519 [09:13] <jesper_> forgot*
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#521 [09:14] <Lutzee> CG3Jays14: Wait for a reply
#522 [09:14] <CG3Jays14> how long does that take?
#523 [09:14] <Lutzee> CG3Jays14: normally 2-4 days
#524 [09:14] <CG3Jays14> geez
#525 [09:14] <CG3Jays14> i found out the reason
#526 [09:14] <Lutzee> jesper_: Do you have your transaction ID from when you purchased?
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#530 [09:15] <fauzan> ------------------ System Information ------------------ Time of this report: 10/19/2015, 22:10:59 Machine name: LENOVO-PC Operating System: Windows 7 Starter 32-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633) Language: English (Regional Setting: English) System Manufacturer: LENOVO System Model: Lenovo H310 BIOS: Lenovo BIOS Version: DDKT14A V1.4A Processor: Pentium(R) Dual-Core CPU E5800
#531 [09:15] <Lutzee> ??> fauzan paste
#532 [09:15] <fauzan> I NEED HELP
#533 [09:16] <jesper_> i purchased in 2012
#534 [09:16] <Absol> fauzan: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#535 [09:16] * magnustalset [magnustalset@notlogged] has quit. (Client Quit)
#536 [09:16] <jesper_> how do i find the transaction id?
#537 [09:16] <jesper_> do i look on my bank account?
#538 [09:16] <Lutzee> ??> jesper_ account/trans-id
#539 [09:16] <Absol> jesper_: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#540 [09:16] <jesper_> thank you
#541 [09:17] <Lutzee> jesper_: When you find your transaction ID you'll need to then contact mojang
#542 [09:17] <Lutzee> ??> jesper_ mojang/email
#543 [09:17] <Absol> jesper_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#544 [09:17] <Absol> jesper_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#545 [09:17] <jesper_> I will do that, thank you very much.
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#553 [09:30] <Kieran1> I can't open it as it just crashes. It said i had to update my drivers but all our updated, Mincraft use to run fine on Windows 7 but i have Windows 10 now and haven't played it in a while and now it can't open. Anyone know how to help?
#554 [09:30] <Kieran1> are*
#555 [09:32] <Lutzee> Kieran1: Did you follow absols instructions from earlier?
#556 [09:33] <Kieran1> Yeah, either i done it wrong or did not work
#557 [09:33] * wd [wd@notlogged] has quit. (Client Quit)
#558 [09:33] <Lutzee> Kieran1: It was only collecting information from you, it won't have fixed it
#559 [09:33] <Lutzee> I need the url from the address bar from after you hit submit
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#563 [09:35] <Kieran1> Ohhhhhh ahhhh right two secs
#564 [09:35] * Carlos [Carlos@notlogged] has quit. (Ping timeout: 202 seconds)
#565 [09:35] <Kieran1> http://paste.ubuntu.com/12861118/plain/
#566 [09:36] <Kieran1> Is that the url ?
#567 [09:36] <wd> my minecraft doesn't work and i have installed all the latest amd driversc
#568 [09:37] <Lutzee> Kieran1: Yes, one moment please
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#573 [09:38] * voetbalboy1 [voetbalboy1@notlogged] has quit. (Client Quit)
#574 [09:39] <wd> what do i do if my minecraft doesnt work
#575 [09:39] <wd> http://paste.ubuntu.com/12861307/
#576 [09:39] <Lutzee> Kieran1: Unfortuantely there is no graphics drivers available for windows 10 for your PC, you'll need to either downgrade to windows 7 or find a different PC to play on
#577 [09:39] <Lutzee> ??> wd
#578 [09:39] <Lutzee> oops
#579 [09:39] <wd> what do i do
#580 [09:40] * DOUGLASFOX [DOUGLASFOX@notlogged] has joined #minecrafthelp
#581 [09:40] <Kieran1> If i get a new Graphics crad would that fix it ?
#582 [09:40] <wd> http://paste.ubuntu.com/12861307/
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#584 [09:42] <Eromite> So, my Minecraft game was working fine, I had 60-100 fps. I also had a resource pack - Misa Realistic. But one day I opened Minecraft, and it crashed. I thought it was the resource pack, so I disabled it via the .minecraft folder. I finally got into the game, but it was running super slow, I made a world, but I got 20-30 fps. I tried to get my Resource pack back up, but it just lagged the main screen, and got my 2 fps in game. I re-do
#585 [09:43] <CubeTheThird> Eromite, do you have the crash report?
#586 [09:43] <Eromite> okay, let me try and get it... I'll open the resource pack
#587 [09:43] <Eromite> give me a minute
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#589 [09:43] <Eromite> I'm also using Windows 10, but it worked fine with it before.
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#591 [09:44] <Eromite> How do I get the crash report? Just copy and paste it here?
#592 [09:44] <Shalin1234> On Windows 10 Edition, I CAN'T EVEN CLICK PLAY IT WONT WORK. DO I NEED AN XBOX ACCOUNT?
#593 [09:45] <CubeTheThird> Eromite, it should be in .minecraft/crash-reports
#594 [09:45] <Eromite> So I open the resource pack, and enable it. Minecraft then doesn't respond. Now I'm going to get the crash report
#595 [09:45] <Eromite> okay, it's now enabled, but the home screen of Minecraft is at around 2 fps
#596 [09:46] <Eromite> Okay, reopening Minecraft
#597 [09:46] <Eromite> It should crash the game, hold on
#598 [09:46] <wd> HELLO WHEN I PRESS PLAY ON MINECRAFT WINDOWS 8.1 IT SAYS ABOUT GRAPHICS DRIVER AND I HAVE INSTALLED ALL OF THEM I NEED
#599 [09:46] <Eromite> Yep, not responding, now I'm gonna force close it
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#602 [09:47] <CubeTheThird> wd, stop with the caps. One moment
#603 [09:47] <wd> thank u
#604 [09:47] <Eromite> hm, weird. It opens the game, but it still lags like nuts
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#606 [09:47] <Extremista> http://paste.ubuntu.com/12861544/
#607 [09:47] <wd> http://paste.ubuntu.com/12861307/
#608 [09:47] <Eromite> Okay, without the texture pack, I get terible fps
#609 [09:47] <Eromite> *terrible
#610 [09:48] <CubeTheThird> Extremista, one moment
#611 [09:48] <Eromite> With it, I have no fps
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#613 [09:48] <CubeTheThird> wd, download and install catalyst software: http://support.amd.com/en-us/download/desktop?os=Windows%208%20-%2032
#614 [09:48] <CubeTheThird> Eromite, but you don't have a crash report hen?
#615 [09:48] <CubeTheThird> *then
#616 [09:49] <Eromite> It didn't crash
#617 [09:49] <Eromite> it opened, but I could barely highlight the boxes
#618 [09:49] <Eromite> on the mc homescreen
#619 [09:49] <CubeTheThird> Extremista, download and install https://www.nvidia.com/download/driverResults.aspx/89882/en-us
#620 [09:49] <CubeTheThird> Eromite, and you don't have an older crash report from when this started?
#621 [09:50] <Extremista> I have it
#622 [09:50] <Eromite> okay, let me try and get them
#623 [09:50] <Eromite> I don't, because I re-installed minecraft
#624 [09:50] <wd> okay
#625 [09:50] <Eromite> I deleted it, thinking it had a faulty download
#626 [09:51] <Eromite> so I re-downloaded it
#627 [09:51] <Eromite> it literally happened overnight
#628 [09:51] <Eromite> the lag
#629 [09:51] <Eromite> just opened the game, and it crashed (with the resource pack on)
#630 [09:51] <CubeTheThird> Eromite, ok. And you didn't install or update any software recently?
#631 [09:51] <CubeTheThird> ah
#632 [09:51] <CubeTheThird> Eromite, so there's a crash report?
#633 [09:51] <Eromite> there was... but I deleted Minecraft
#634 [09:51] <Eromite> and re-installed
#635 [09:52] <Eromite> so I manually disabled the resource pack, and got into game... it was unusually laggy
#636 [09:52] <CubeTheThird> oh I thought you maent a new one
#637 [09:52] <CubeTheThird> *meant
#638 [09:52] <Eromite> no
#639 [09:52] <CubeTheThird> wow can't type today
#640 [09:52] <Eromite> :p
#641 [09:52] <CubeTheThird> ok
#642 [09:52] <CubeTheThird> ??> Eromite win/dxdiag
#643 [09:52] <Absol> Eromite: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#644 [09:52] <Eromite> alright, thanks
#645 [09:53] <Eromite> what does that do?
#646 [09:53] <CubeTheThird> Eromite, it allows us to check your hardware and drivers
#647 [09:53] <Eromite> okay
#648 [09:54] <Eromite> it's saving info atm
#649 [09:54] <Eromite> saved
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#652 [09:55] <Eromite> I don't understand what to do after you open the notepad part?
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#654 [09:56] <CubeTheThird> Eromite, follow the rest of the instructions given?
#655 [09:56] <Eromite> I'll try...
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#657 [09:56] <Eromite> ohhhh
#658 [09:56] <Eromite> I see
#659 [09:56] <Eromite> okay
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#661 [09:58] <Extremista> CUBE THE THIRD i instal https://www.nvidia.com/download/driverResults.aspx/89882/en-us
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#665 [09:58] <Eromite> okay, patsed it
#666 [09:58] <Donald179> I NEED HELP
#667 [09:58] <Eromite> *pasted
#668 [09:58] <Donald179> i need help cant logg on minecraft
#669 [09:58] <Eromite> Now what do I do?
#670 [09:58] <CubeTheThird> Extremista, after you install it try the game again. You may have to reboot your computer
#671 [09:58] <CubeTheThird> Eromite, give the link to your paste here
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#673 [09:59] <CubeTheThird> Donald179, what happens when you try?
#674 [09:59] <Donald179> idk how can i know
#675 [09:59] <Eromite> okay
#676 [09:59] <Eromite> wait
#677 [09:59] * LucasGoldFire [LucasGoldFire@notlogged] has joined #minecrafthelp
#678 [09:59] <Eromite> that will show everyone my PC details...
#679 [09:59] <Donald179> its say something one sec
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#681 [09:59] <CubeTheThird> Eromite, ..so?
#682 [10:00] <Eromite> How much infomation does it give?
#683 [10:00] <Donald179> shuld i click on the link
#684 [10:00] <CubeTheThird> Eromite, your computer hardware. There isn't any private or compromising info on there
#685 [10:00] <Eromite> okay
#686 [10:00] <Eromite> all I needed to know :)
#687 [10:00] <CubeTheThird> Donald179, .. what link?
#688 [10:00] <Donald179> link to what
#689 [10:00] <Eromite> http://paste.ubuntu.com/12861696/
#690 [10:00] <Extremista> Cube ok wait please ... :)
#691 [10:01] <CubeTheThird> Donald179, please explain what the problem is
#692 [10:01] <CubeTheThird> Eromite, one sec
#693 [10:01] <Donald179> i did the link Eromite did
#694 [10:01] <Eromite> okay :)
#695 [10:01] <wd> Should i try starting minecraft after i have downloaded it
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#697 [10:02] <CubeTheThird> Donald179, give the link here
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#699 [10:02] <hejhej> Hi all. Got a problem login onto my minecraft after installing windows 10. I've already followed the online tuturial, but i'm not sure where to post the ubuntu pastebin system information file. I hope you can help so I once again can play my minecraft
#700 [10:02] <CubeTheThird> Eromite, that is a laptop correct?
#701 [10:02] <Eromite> yes
#702 [10:02] <CubeTheThird> hejhej, give the link to your paste here
#703 [10:02] <Extremista> I go restart PC
#704 [10:02] <Donald179> http://paste.ubuntu.com/12861696/
#705 [10:02] <CubeTheThird> Eromite, is it plugged in?
#706 [10:02] <hejhej> http://paste.ubuntu.com/12861673/
#707 [10:02] <Eromite> yep
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#709 [10:02] <CubeTheThird> Donald179, no. give me YOUR link
#710 [10:02] <Donald179> i did
#711 [10:03] <CubeTheThird> Donald179, no.. that one belongs to Eromite
#712 [10:03] <Eromite> why are you all pasting MY one?
#713 [10:03] <Donald179> dose it
#714 [10:03] <CubeTheThird> hejhej, one moment
#715 [10:03] <Donald179> oh one sec then
#716 [10:03] <CubeTheThird> hejhej, download and install catalyst software: http://support.amd.com/en-us/download/desktop?os=Windows+10+-+64
#717 [10:04] <CubeTheThird> Eromite, can you make sure your computer's power settings are set to maximum performance?
#718 [10:04] <Eromite> alright
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#720 [10:04] <hejhej> thanx for the quick answer, I'll try it now. :)
#721 [10:05] <Eromite> it's already on High Performance
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#724 [10:05] <CubeTheThird> Eromite, ok. In-game, hold f3 + c to force a game crash.
#725 [10:05] <Eromite> lol, okay
#726 [10:06] <Eromite> do you know how funny that sounds xD
#727 [10:06] <CubeTheThird> nope
#728 [10:06] <Eromite> he's forcing me to crash my game
#729 [10:06] <Eromite> lol, nvm
#730 [10:06] <CubeTheThird> yup
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#732 [10:06] <Eromite> lemme do it
#733 [10:06] <CubeTheThird> I've been asking people for forced crash reports for several years now, so I'm used to it
#734 [10:06] <Donald179> http://paste.ubuntu.com/12861807/ here is mine
#735 [10:07] <Eromite> okay :p
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#737 [10:07] <Donald179> idk if i did it right or not
#738 [10:07] <CubeTheThird> Donald179, one moment
#739 [10:07] <Donald179> ok
#740 [10:08] <Eromite> it doesn't crash the game??
#741 [10:08] <CubeTheThird> Donald179, download and install https://www.nvidia.com/download/driverResults.aspx/92218/en-us
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#743 [10:08] <CubeTheThird> Eromite, just keep holding it until the game crashes
#744 [10:08] <Donald179> ok
#745 [10:09] <CubeTheThird> Eromite, depending on how your laptop keyboard is setup, you may have to hold fn + f3
#746 [10:09] <Donald179> do i dowlowad there is says GeForce Game Ready Driver
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#748 [10:10] <CubeTheThird> Donald179, yes install it
#749 [10:10] * Daniil [Daniil@notlogged] has quit. (Ping timeout: 204 seconds)
#750 [10:10] <Donald179> ok
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#756 [10:14] <Eromite> My internet crashed, sorry
#757 [10:14] <Eromite> it did crash the game, yes
#758 [10:15] <jordan> Welcome to the Minecraft Help channel. Just say what you need help with. Be as specific as possible. DO NOT JUST SAY "I NEED HELP". If nobody answers you, be patient and wait, somebody will be around. [17:27] -AuBot- Welcome to #minecrafthelp! Please ask your question, don't
#759 [10:15] <Donald179> and when its done ? CubeTheThird
#760 [10:15] <Eromite> what shall I do now, CubeTheThird?
#761 [10:16] <Donald179> i wonder to ? (.
#762 [10:16] <jordan> Welcome to the Minecraft Help channel. Just say what you need help with. Be as specific as possible. DO NOT JUST SAY "I NEED HELP". If nobody answers you, be patient and wait, somebody will be aroun
#763 [10:16] <Eromite> Cube?
#764 [10:16] <Eromite> Cube?
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#766 [10:17] <Donald179> we have to be patient
#767 [10:17] <Eromite> yeah...
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#770 [10:18] <Eromite> Crashed again...
#771 [10:19] <Donald179> Eromite try and open minecraft it work now
#772 [10:19] <Donald179> i think
#773 [10:19] <Eromite> okay
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#776 [10:20] <Donald179> but thank u CubeTheThird (. for the help
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#778 [10:20] <Eromite> yes, thank you Cube very much
#779 [10:20] <Extremista> Thank for help !! :)
#780 [10:21] <Eromite> Nope, resource pack still lags 2 fps
#781 [10:21] <CubeTheThird> Eromite, you got the crash report?
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#783 [10:21] <Eromite> wel...
#784 [10:21] <Eromite> uhh
#785 [10:21] <Eromite> yeah
#786 [10:21] <Eromite> hold on
#787 [10:21] <CubeTheThird> Eromite, copy it onto http://paste.ubuntu.com and give the URL here.
#788 [10:21] <Eromite> k
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#791 [10:22] <Eromite> http://paste.ubuntu.com/12862041/
#792 [10:22] <Eromite> okay
#793 [10:23] <CubeTheThird> one sec
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#796 [10:24] <CubeTheThird> Eromite, does your issue occur without mods?
#797 [10:24] <Eromite> I have optifine
#798 [10:24] <Eromite> does that count?
#799 [10:24] <CubeTheThird> yes
#800 [10:24] <Eromite> k, holdo n then
#801 [10:24] <Eromite> *hold on
#802 [10:25] <hejhej> Hi again. I've downloaded the amd driver link,and after a short restart, still my game would not start. still telling me that pixel format not accelerated..
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#804 [10:26] <CubeTheThird> hejhej, did you install the driver?
#805 [10:26] <Eromite> lol, as I read "it does count as a mod", I looked at the top of the screen and it said, "Forge and Optifine ARE mods. Stop saying they aren't."
#806 [10:26] <CubeTheThird> yup
#807 [10:26] <Eromite> okay, hold on
#808 [10:27] <Eromite> without optifine - not responding atm
#809 [10:27] <Eromite> nope, still get 0 fps when I opened the resource pack
#810 [10:27] * hejhej_ [hejhej_@notlogged] has joined #minecrafthelp
#811 [10:27] <CubeTheThird> Eromite, if you completely remove the pack, does this occur?
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#813 [10:28] <Eromite> if I disable it, or delete it?
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#815 [10:28] <CubeTheThird> delete (or move out of the folder)
#816 [10:28] <Eromite> okay, lemme check
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#820 [10:29] <twnt22> http://paste.ubuntu.com/12862106/
#821 [10:30] <Eromite> is this with optifine?
#822 [10:30] <twnt22> help my i dont start minecraft http://paste.ubuntu.com/12862106/
#823 [10:30] <CubeTheThird> Eromite, preferably without
#824 [10:30] <CubeTheThird> twnt22, one moment
#825 [10:30] <Eromite> okay
#826 [10:31] <Eromite> I still get unusually low fps, (for my computer)
#827 [10:31] <Eromite> I get low fps on the home screen, which shouldn't happen
#828 [10:31] <CubeTheThird> hmm
#829 [10:31] <CubeTheThird> Eromite, can you make a new crash report?
#830 [10:31] <Eromite> sure
#831 [10:32] <hejhej_> I've downloaded the amd driver link, and after a short restart my game still not working. I have already deleted all my display drivers and installed 'em from the link.
#832 [10:32] <CubeTheThird> twnt22, download and install https://www.nvidia.com/download/driverResults.aspx/89879/en-us
#833 [10:32] <CubeTheThird> hejhej_, did you do an express or custom install?
#834 [10:32] <twnt22> ok
#835 [10:32] <twnt22> thx
#836 [10:32] <hejhej_> express... Should I try custom
#837 [10:33] <Eromite> http://paste.ubuntu.com/12862165/
#838 [10:33] <CubeTheThird> hejhej_, that should be fine. Were there any errors while installing?
#839 [10:33] <Eromite> here
#840 [10:33] <hejhej_> yes, It would not bring me the log after installing, telling me there where problems installing
#841 [10:33] <CubeTheThird> Eromite, the only thing I'm consistently seeing is that you appear to be running out of game memory
#842 [10:33] <Eromite> weird
#843 [10:34] <Eromite> how can I sort that out?
#844 [10:34] <CubeTheThird> Eromite, can you explain to me what you did to 'reinstall' the game?
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#846 [10:34] <Eromite> go to "programs", and delete the "Minecraft" program
#847 [10:34] <CubeTheThird> hejhej_, did it say what the problems where?
#848 [10:34] <CubeTheThird> Eromite, ah.. so you didn't do a clean install them. Let's do that
#849 [10:34] <CubeTheThird> ??> Eromite win/reinst
#850 [10:35] <Absol> Eromite: You may need to reinstall the locally installed files that Minecraft puts into place.
#851 [10:35] <Absol> Eromite: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#852 [10:35] <Eromite> thanks... random person who appeared out of nowhere
#853 [10:36] <Eromite> xD
#854 [10:36] <Eromite> thank you
#855 [10:36] <CubeTheThird> lol
#856 [10:36] <Eromite> okay, deleted everything in my .minecraft folder, except saves
#857 [10:36] <Eromite> now open mc?
#858 [10:37] <Eromite> with or without optifine... which I probably deleted
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#860 [10:37] <CubeTheThird> Eromite, just open as-is
#861 [10:37] <hejhej_> one sec
#862 [10:38] <Eromite> okay
#863 [10:38] <Eromite> it's installing it atm
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#865 [10:41] <Eromite> a little better, i'm gonna open it with optifine to see if it has improved
#866 [10:42] <tubazar> hi, I cannot connect to servers it is giving me java.null.lang group message, I have McAfee, I do not want to uninstall it, I am using windows, can someone help?
#867 [10:42] <tubazar> It is also unmodded
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#869 [10:42] <hejhej_> Installation complete (there where some problems during the installation, see the log for further details) So not much
#870 [10:43] <CubeTheThird> tubazar, mcaffe is known to cause various connection issues, and the only effective solution we have is to remove it
#871 [10:43] <deinemuddi> hi i have a problem. i have a mincraft account but dont know email adress or pw...my username is the same like the one in this chat
#872 [10:43] <CubeTheThird> deinemuddi, please test all your emails on http://www.minecraft.net/retrievename
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#874 [10:43] <tubazar> did you read this " I am using windows'
#875 [10:44] <Lord_Ralex> tubazar, so?
#876 [10:44] <Lord_Ralex> How does that change what he said.
#877 [10:44] <CubeTheThird> I fail to see your point
#878 [10:44] * deinemuddi [deinemuddi@notlogged] has quit. (Client Quit)
#879 [10:44] <hejhej_> and if I try clicking the log, windows bring forward a error message saying this file is not connected to any program??
#880 [10:44] <CubeTheThird> err
#881 [10:45] <tubazar> I am using windows, so, I can get viruses and malware, is there anyway to tell it to let minecraft connect?
#882 [10:45] <Lord_Ralex> There is more than 1 AV program.
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#884 [10:45] <CubeTheThird> tubazar, mcafee is not the only anti-virus software out there. It is however one of the worst ones
#885 [10:45] <Lord_Ralex> And any OS can get them, it is most common with Windows.
#886 [10:45] <Lord_Ralex> And any OS can get them, it is most common with Windows.
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#888 [10:46] <tubazar> Stop acting like I dont know anything about computers
#889 [10:46] <Lord_Ralex> So far, you've not shown that you do.
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#891 [10:46] <Lord_Ralex> McAfee is terrible, and the only solution we have found with years of working on it has been removing it.
#892 [10:46] <Lord_Ralex> We recommend Avast over it.
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#894 [10:47] <tubazar> is there anyway to tell it to let minecraft connect?
#895 [10:47] <Lord_Ralex> ...
#896 [10:47] <CubeTheThird> tubazar, none that we know of
#897 [10:47] * Lord_Ralex kicked tubazar from #minecrafthelp (Reason: ubazar :You seem to not read well)
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#899 [10:48] <TheNLPlayer> http://paste.ubuntu.com/12862237/
#900 [10:48] <TheNLPlayer> Help me please
#901 [10:49] <CubeTheThird> TheNLPlayer, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#902 [10:49] <tyteen4a03> TheNLPlayer, also:
#903 [10:49] <tyteen4a03> ??> TheNLPlayer gpu/intel/ig4
#904 [10:49] <Absol> TheNLPlayer: The Intel 4 Series (and older) video cards are unable to play 1.7.4 and future versions of Minecraft. You will need to buy a new video card or computer to play new versions.
#905 [10:49] <Absol> TheNLPlayer: For now, you can still play 1.7.2 or older versions of the game. See ?? launcher/change-version
#906 [10:49] <TheNLPlayer> :(
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#908 [10:50] <Eromite> it's a little better
#909 [10:50] <Eromite> any ideas on how I can make it run a little better?
#910 [10:50] <CubeTheThird> Eromite, what's your FPS at now?
#911 [10:50] <hi> yes please help
#912 [10:50] <Eromite> around 50
#913 [10:50] <tyteen4a03> hi, what do you need help with?
#914 [10:50] <Eromite> I normally get 65
#915 [10:51] <Eromite> but it's dropping
#916 [10:51] <tubazar> Hi, I use McAfee, can someone help me get rid of java.null.lang? I cannot uninstall McAfee. For other windows users, McAfee is not a bad AntiVirus software. I would like to know if there is another fix other than uninstalling McAfee.
#917 [10:51] <hi> on my accont i have 2 accounts actived and i need to delete my friends one
#918 [10:51] <Lord_Ralex> tubazar, as we have said how many times.... no
#919 [10:51] <Eromite> I also get small buffers
#920 [10:51] <Eromite> like, lag... but it doesn't affect the fps
#921 [10:51] <CubeTheThird> Eromite, in the game's video settings, is VBOs enabled?
#922 [10:51] <tyteen4a03> tubazar, we have explained your options; if you don't like it, feel free to seek assistance somewhere else
#923 [10:51] <Eromite> yes
#924 [10:51] <hi> how do i delete an acount on my minecraft i ave 2 acctived someone help
#925 [10:52] <TheNLPlayer> So if i downgrade to windows 7 i can play 1.8.8?
#926 [10:52] <CubeTheThird> Eromite, what's your render distance set to?
#927 [10:52] <Eromite> 10
#928 [10:52] <tyteen4a03> hi, did you pay for two copies of Minecraft?
#929 [10:52] <CubeTheThird> TheNLPlayer, that's right
#930 [10:52] <tubazar> Fine, you know nothing about computers, If you do, what is a Bios
#931 [10:52] <TheNLPlayer> Or windows 10?
#932 [10:52] * Lord_Ralex kicked tubazar from #minecrafthelp (Reason: ubazar :Here is the door)
#933 [10:53] * CubeTheThird facepalms
#933 [10:53] <hi> no i payed for 1 but my friend logged in as him now i cant get rid of him
#934 [10:53] <hi> and i am stuck not playing mc
#935 [10:53] <tyteen4a03> hi, do you have access to both accounts?
#936 [10:53] <hi> no just mine but he has actived his on mine i just cant get rid of his
#937 [10:54] <tyteen4a03> hi, who paid for the copy of Minecraft, and how?
#938 [10:54] <hi> i did on the website
#939 [10:54] <tyteen4a03> hi, with a credit card or PayPal?
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#942 [10:54] <tyteen4a03> hi, do you have the receipt email?
#943 [10:54] <hi> but he is on mine and basiclly it is tellig me to delete his on mine but i need the username and password but he cant remeber it and yes
#944 [10:55] <Mcawesome117> http://paste.ubuntu.com/12862489/
#945 [10:55] <tyteen4a03> ??> hi account/send-email
#946 [10:55] <Absol> hi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#947 [10:55] <Absol> hi: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#949 [10:55] <tyteen4a03> hi, the transaction ID is in the receipt email; tell mojang support your situation
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#951 [10:55] <hi> ok thank you
#952 [10:55] <hi> i will try
#953 [10:55] <Lord_Ralex> Mcawesome117, we do not support pirated copies of Windows
#954 [10:55] <PhoenixLP1> hello
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#956 [10:56] <PhoenixLP1> my problem is: java.lang.nullpointerexception group
#957 [10:56] <hi> thanks it worked he is now out of my account thanks people xxxx
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#959 [10:56] <tyteen4a03> ??> PhoenixLP1 tools/hjt
#960 [10:56] <Absol> PhoenixLP1: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#961 [10:56] <Absol> PhoenixLP1: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#963 [10:57] <PhoenixLP1> http://paste.ubuntu.com/12862538/
#964 [10:57] <Duciuc> Hello there
#965 [10:58] <Duciuc> I tried to download minecraft on my new laptop and an error always appears
#966 [10:58] <Duciuc> It says 'pixel format not accelerated'
#967 [10:58] <CubeTheThird> PhoenixLP1, uninstall avast, reboot your computer, and reinstall it
#968 [10:58] <tyteen4a03> ??> Duciuc win/dxdiag
#969 [10:58] <Absol> Duciuc: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#970 [10:58] <hejhej_> Is there anyone that can help why I can't log on to MC.. i have already installed the amd driver pack (after unistalling the graphics drivers) And all it is tellin me, installing complete, there where some warnings during the installation, see log for further
#971 [10:59] <Duciuc> I've already done that
#972 [10:59] <Duciuc> what now?
#973 [10:59] <CubeTheThird> Duciuc, give the URL to your dxdiag report here
#974 [10:59] <hejhej_> And if I click the log file, it says that the file where not connected to any program
#975 [10:59] <Duciuc> http://paste.ubuntu.com/12862466/
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#977 [11:00] <PhoenixLP1> ehm I have the program but ever deinstaliert
#978 [11:00] <CubeTheThird> Duciuc, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7/8, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#979 [11:00] <Duciuc> Ok ,thank dude ,I really apreciate your help :)
#980 [11:02] <Duciuc> CubeTheThird
#981 [11:03] <Duciuc> Which of the windows makes minecraft faster (on my pc/laptop)?
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#986 [11:06] <HelixPlayer> i have to update my drivers cause I updated my windows 7 to 10
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#990 [11:11] <fabrizio01> ciao
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#992 [11:12] <fabrizio01> load library fyles with error 1114
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#994 [11:14] <andrew_> Looking for help to play multiplayer over wifi. Do I just need to find my IP address and put that in the server address?
#995 [11:14] <hejhej_> Hmm I'll try uinstalling my drivers once again, and run the AMD driver updater, this time I will be using custom install, I will also try to be reinstalling java and hopefully it will work again.
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#1004 [11:22] <MConSTEAM> can we make a modded minecraft server in 1.9
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#1016 [11:29] <andrew_> Looking for help to play multiplayer over wifi. Do I just need to find my IP address and put that in the server address?
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#1024 [11:43] <Henriqu3> meu minecraft quando vou abri-lo aparece uma tela de crash report.Lembrando que o meu windows é o windows 10
#1025 [11:43] <Qball> wha
#1026 [11:43] <Qball> what
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#1028 [11:47] <Henriqu3> My minecraft when I open it it appears a crash report errors and my windows are the windows 10.Esta written: " ERROR OpenGL Runtime excepition : in openGL context found in the current thread
#1029 [11:49] <Henriqu3> someone ?
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#1031 [11:51] <Henriquee> My minecraft when I open it it appears a crash report errors and my windows are the windows 10.Esta written: " ERROR OpenGL Runtime excepition : in openGL context found in the current thread
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#1033 [11:53] <Henriquee> someone to help me?
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#1038 [11:55] <hejhej> Hi I've tried 3 times uninstalling my graphics driver, and installing it again. This time I also uinstalled Java and did the installation again. But still my MC does not work. please help
#1039 [11:56] <hejhej> http://paste.ubuntu.com/12863262/
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#1041 [12:00] <hejhej> I have had this problem all day, and really need to relax with my favorite game... :) So please help
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#1047 [12:06] <vivii08> hello
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#1053 [12:10] <hejhej> Anybody know what to do??
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#1055 [12:22] <hejhej> Hmm no minecraft for me today.
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#1059 [12:28] <DarkMoonz28> hello i got a problem with the directx because the Direct draw direct 3D etc. says its not available
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#1071 [12:43] <TheConBrio> So I just recently started playing Minecraft again and now when I load any of my worlds or a new one I just get a blank and empty world to fall through. Nothing but a sky above and a void below.
#1072 [12:43] <hejhej> http://paste.ubuntu.com/12863262/
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#1074 [12:43] <TheConBrio> Anyone know of a solution to that?
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#1082 [12:49] <jacharles> iv just redemed my mincraft windows 10 code from the mojang website and its still wanting to charge me on the windows 10 store even though it is now showing in my recent purchases
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#1088 [12:52] <jacharles> iv just redemed my mincraft windows 10 code from the mojang website and its still wanting to charge me on the windows 10 store even though it is now showing in my recent purchases
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#1094 [12:56] <Paulo514_> I am having a problem with updating my notebook drivers and do not know how to solve'd like you to help me
#1095 [12:57] <Paulo514_> Estou tendo um problema com atualização dos drivers do meu notebook e não sei como resolver gostaria que vocês mim ajudem
#1096 [12:58] <Paulo514_> http://paste.ubuntu.com/12864060/ discrição do Dxdiag
#1097 [13:00] <GreyVulpine> Paulo514 - That dxdiag report is cut off. Please recopy and repost.
#1098 [13:00] <Paulo514_> ok
#1099 [13:04] <Paulo514_> http://paste.ubuntu.com/12864264/ tente novamene
#1100 [13:04] <Paulo514_> *novamente
#1101 [13:05] <GreyVulpine> Paulo514 - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
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#1103 [13:06] <Paulo514_> o que eu posso fazer alem disso
#1104 [13:06] <Paulo514_> o que eu posso fazer alem disso
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#1109 [13:10] <Tegs> I tried downloading minecraft 1.7.2 to get certain mods but in the process of downloading it came up with and error
#1110 [13:10] <GreyVulpine> Sorry, we don't provide support for mods here.
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#1113 [13:11] <Urshack> Hello, I want to redeem my free copy of the Windows 10 version, but the page just says I must be logged in to redeem the code. I am logged in of course - I am logged in in my Microsoft account, my Minecraft.net account, my Mojang.com account and also on my PC with my Microsoft account.
#1114 [13:12] <hejhej> Hmm I guess nobody can help me, so for a solution I consider downgrading to windows 7-8... Now that win 10 not can function probertly. -atleast till the next MC update come out
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#1116 [13:14] <Paulo514_> desculpime por tomar seu tempo obrigado pelo colaboração muito obrigado. tchau
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#1128 [13:26] <MinecraftFiend> My Minecraft Account was hacked but as it was a gift from a old friend I do not know any of the information except the original username and password
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#1130 [13:28] <MinecraftFiend> belowzero
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#1140 [13:50] <ToonLabs> really need help ( i have mods but it says modded: not really.) when i try to load a world, it will go to blank dirt screen, then soon, it will say shutting down internal server: ---- Minecraft Crash Report ---- // Hi. I'm Minecraft, and I'm a crashaholic. Time: 19/10/15 18:32 Description: Exception in server tick loop java.lang.NullPointerException: Exception in server tick loop at aqu.a(SourceFile:40) at aqq.a(SourceFile:93) at aoa
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#1145 [13:56] <Anna> ??> ToonLabs mods
#1146 [13:56] <Absol> ToonLabs: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1147 [13:56] <Absol> ToonLabs: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#1160 [14:09] <hebert> hrbert
#1161 [14:09] <iBallisticMC> pls may i have help
#1162 [14:10] <CubeTheThird> iBallisticMC, what's the problem?
#1163 [14:10] <iBallisticMC> my minecraft kepps on crashing
#1164 [14:10] <CubeTheThird> iBallisticMC, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1165 [14:10] <iBallisticMC> ok
#1166 [14:11] <iBallisticMC> here it is
#1167 [14:11] <iBallisticMC> http://paste.ubuntu.com/12865103/
#1168 [14:11] <CubeTheThird> iBallisticMC, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1169 [14:11] <hebert> mano hebert
#1170 [14:11] <hebert> minicraft
#1171 [14:12] <iBallisticMC> ok thanks bye
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#1176 [14:18] <Loopy> Hello! I have not played Minecraft since Beta. I have a perchaced version of minecraft and decided to play again. Upon entering the website I saw my old account was migrated to Mojang. I successfully used a reset password link to reset my password. But when I go to use my login. It continues to say my login email or password is incorrect.
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#1178 [14:22] <CubeTheThird> Loopy, what is your username?
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#1180 [14:22] <Loopy> eevee9999.
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#1183 [14:27] <solsona100> Hi I wanted to know how obetner minecraft for Windows 10. minecraft buy a few days ago by the original store and download it I said it was just the demo.
#1184 [14:28] <CubeTheThird> Loopy, please test all your emails here: http://www.minecraft.net/retrievename
#1185 [14:28] <CubeTheThird> Loopy, as far as I can tell your username is still registered
#1186 [14:29] <CubeTheThird> solsona100, which edition did you buy? the windows 10 edition, or the PC edition?
#1187 [14:30] <solsona100> if I'm already registered but I get to download the demo version
#1188 [14:31] <solsona100> Buy the PC version
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#1190 [14:31] <CubeTheThird> ??> solsona100 launcher/relog
#1191 [14:31] <Absol> solsona100: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1192 [14:32] <solsona100> OK thanks
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#1194 [14:34] <Loopy> Nothing is showing up, is it possible it may be linked to another email that I don't have access to anymore?
#1195 [14:34] <solsona100> and what would happen and I do what you asked me but still does not work ?
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#1198 [14:35] <CubeTheThird> Loopy, it's possible. If that's the case though, you'll have to contact Mojang about it
#1199 [14:35] <CubeTheThird> ??> Loopy mojang/email
#1200 [14:35] <Absol> Loopy: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1201 [14:35] <Absol> Loopy: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1202 [14:35] <CubeTheThird> solsona100, to be sure, are you logging in to the launcher with the same email you used to purchase the game?
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#1204 [14:37] <solsona100> my email is gaelamigos@gmail.com
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#1206 [14:38] <CubeTheThird> solsona100, is that the email you used to purchase the game?
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#1208 [14:41] <Pelayo98> minecraft no me ejecuta y se queda en el launcher con un problema que dice que es con la skin de minecraft ayudenme porfavor
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#1210 [14:42] <Pelayo98> Tambien me dice que es un problema de los drivers ya que tengo windows 10 y dice que se pueden actualizar solos pero como no tengo mucha idea no se que hacer
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#1213 [14:43] <solsona100> was wrong and wanted to buy it for Windows 10 but I was wrong and I bought it for PC. as I do to return me the money
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#1215 [14:44] <CubeTheThird> ??> solsona100 account/refund
#1216 [14:44] <Absol> solsona100: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1217 [14:44] <CubeTheThird> Pelayo98, we only speak English here
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#1219 [14:45] <solsona100> I have the transaction ID do not speak English but I'm just using a translator
#1220 [14:47] <CubeTheThird> solsona100, follow the instructions Absol has given you
#1221 [14:48] <Pelayo98> ok please attend
#1222 [14:48] <CubeTheThird> Pelayo98, please explain what the problem is
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#1224 [14:49] <Pelayo98> When I start to play minecraft the launcher dont ejecute the game and Have a problem with the skins andrivers
#1225 [14:49] <solsona100> who is apsol ?
#1226 [14:49] <CubeTheThird> <Absol> solsona100: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#1227 [14:50] <solsona100> but I do not speak English then I can not communicate by phone
#1228 [14:51] <Pelayo98> and the page say to me to put a copy of driver her http://paste.ubuntu.com/
#1229 [14:51] <solsona100> Argentina has some number of technical support ?
#1230 [14:51] <Pelayo98> can i put all the name of the page
#1231 [14:51] <CubeTheThird> solsona100, there is no number
#1232 [14:51] <CubeTheThird> Pelayo98, please give the URL to your dxdiag report here
#1233 [14:51] <Pelayo98> http://paste.ubuntu.com/12865621/
#1234 [14:52] <Pelayo98> thats it
#1235 [14:52] <CubeTheThird> Pelayo98, one moment
#1236 [14:52] <solsona100> Mojang not speak Spanish ?
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#1239 [14:52] <Pelayo98> okey
#1240 [14:52] <CubeTheThird> solsona100, Mojang is located in Sweden, though they offer their services in English
#1241 [14:52] <solsona100> I 'm from Argentina and does not speak English is no way to talk to someone who speaks Spanish Mojang ?
#1242 [14:53] <CubeTheThird> Pelayo98, download and install https://www.nvidia.com/download/driverResults.aspx/92218/en-us
#1243 [14:53] <Pelayo98> okey
#1244 [14:53] <CubeTheThird> solsona100, I don't know that Mojang has any employees who speak Spanish
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#1246 [14:53] <solsona100> then pay 26 dollars to get nothing in return. It is a high price
#1247 [14:54] <CubeTheThird> solsona100, you have the PC edition. If you want I can help you play the full version instead of the demo
#1248 [14:54] <solsona100> at least they have a link to download the minecraft for Windows 10 ?
#1249 [14:55] <CubeTheThird> solsona100, the Windows 10 edition beta is a separate edition, with a separate purchase. I can help you to get the PC edition to work on windows 10
#1250 [14:55] <Pelayo98> im dowloading drivers of the page
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#1252 [14:55] <solsona100> f I would like to send me something to play the full version
#1253 [14:55] <Pelayo98> thats all i have to do ?
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#1255 [14:55] <CubeTheThird> solsona100, please start by logging in to account.mojang.com/me
#1256 [14:56] <CubeTheThird> Pelayo98, you have to instal it, yes
#1257 [14:56] <IronGolem1000> hey my minecraft says that it cant load the graphics and my update checker says that there is not a up date what do i do? here is link http://paste.ubuntu.com/12865691/
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#1259 [14:57] <CubeTheThird> IronGolem1000, one moment
#1260 [14:57] <IronGolem1000> kk
#1261 [14:57] <CubeTheThird> IronGolem1000, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1262 [14:57] <Pelayo98> it say that is not equals to my version of windows 10
#1263 [14:57] <IronGolem1000> oh ok :(
#1264 [14:57] <solsona100> I resigstrarme just ready with the following email: mdngmdng12345@gmail.com
#1265 [14:57] <IronGolem1000> how do i downgrade
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#1267 [14:58] <CubeTheThird> ??> IronGolem1000 win/downgrade
#1268 [14:58] <Absol> IronGolem1000: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1269 [14:58] <CubeTheThird> solsona100, did you login to the game with that email?
#1270 [14:58] <IronGolem1000> kk thanks
#1271 [14:58] <IronGolem1000> kk thanks
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#1273 [14:58] <solsona100> yes
#1274 [14:59] <CubeTheThird> solsona100, what is the username you registered for minecraft? (game name)
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#1276 [15:00] <solsona100> he reality is that when I bought minecraft buy it with a different account but do not remember the password so register me with a new
#1277 [15:00] <CubeTheThird> solsona100, have you tried resetting the password?
#1278 [15:01] <solsona100> yes
#1279 [15:01] <solsona100> I already registered
#1280 [15:01] <CubeTheThird> solsona100, please test ALL of your emails on this page: http://www.minecraft.net/retrievename
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#1283 [15:02] <CubeTheThird> solsona100_, please test ALL of your emails on this page: http://www.minecraft.net/retrievename
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#1286 [15:03] <solsona100_> hello recently bought a minecraft for pc version and I was wrong and my computer is Windows 10
#1287 [15:04] <CubeTheThird> solsona100_, the PC edition works on Windows 10. You appear to be logging in to the game with the wrong email address
#1288 [15:04] <CubeTheThird> solsona100_, please test all of your emails on http://www.minecraft.net/retrievename
#1289 [15:04] <yannis88100_> Hello, I need help, my minecraft has disappeared, it is no longer on mcskinserch, I tried to reset my goal passeword I do not receive email from Mojang I tried ... 'Mojang has sent an email but that's two weeks I have not had a response ... help me please! (sorry for my English, i'm french)
#1290 [15:04] * solsona100 [solsona100@notlogged] has quit. (Ping timeout: 204 seconds)
#1291 [15:05] <CubeTheThird> yannis88100_, what is your minecraft username?
#1292 [15:05] <yannis88100_> yannis88100
#1293 [15:05] <solsona100_> ready just did what I asked and I just sent a message to the inbox of my e-
#1294 [15:05] <yannis88100_> ok
#1295 [15:05] * gamerluc777 [gamerluc777@notlogged] has joined #minecrafthelp
#1296 [15:06] <CubeTheThird> yannis88100_, as far as I can tell, your username was changed a couple days ago. Assuming you didn't change it, your account has likely been compromised, so you should contact Mojang
#1297 [15:06] <CubeTheThird> ??> yannis88100_ mojang/email
#1298 [15:06] <Absol> yannis88100_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1299 [15:06] <Absol> yannis88100_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1300 [15:07] <solsona100_> I say my mail already expired
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#1302 [15:07] <solsona100_> I say my mail already expired
#1303 [15:07] <CubeTheThird> solsona100_, expired? did you receive an email confirming which account has the username on it?
#1304 [15:08] <solsona100_> He tells me the following :
#1305 [15:08] <solsona100_> Error! Your e-mail address could not be verified. Your verification code may have expired. Request a new verification e-mail
#1306 [15:08] <CubeTheThird> ??< account/verify-email
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#1308 [15:09] <CubeTheThird> solsona100_, if it tells you the email is not verified, then that is not the correct email. The email must be verified to have purchased the game
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#1310 [15:09] <CubeTheThird> solsona100_, you purchased the game with a different email
#1311 [15:10] <yannis88100_> I already send an email 1 week ago .. I should wait?
#1312 [15:10] <solsona100_> f it is but I do not remember the password. mail is : gaelamigos@gmail.com
#1313 [15:11] <CubeTheThird> ??> solsona100_ account/reset-password
#1314 [15:11] <Absol> solsona100_: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1315 [15:11] <Absol> solsona100_: If you use Minecraft.net accounts (you use your username to log in), use https://minecraft.net/resetpassword to reset your password.
#1316 [15:11] <CubeTheThird> yannis88100_, yes wait. They have a backlog of emails right now
#1317 [15:12] <yannis88100_> ok , thanks you
#1318 [15:13] <solsona100_> ready and able to sign up with the old account
#1319 [15:13] <CubeTheThird> solsona100_, login to the game using that email
#1320 [15:14] <solsona100_> What should I do now
#1321 [15:15] <solsona100_> if you use that to download it but I get to download a demo
#1322 [15:15] <CubeTheThird> solsona100_, logout of the launcher by pressing the 'switch users' button, and login with the CORRECT email
#1323 [15:15] <solsona100_> What should I do now ?
#1324 [15:15] <solsona100_> ok
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#1326 [15:17] <solsona100_> when I start to download minecraft repair or tells me that I must remove pressure ?
#1327 [15:17] <CubeTheThird> solsona100_, you do not have to re-download the game. YOu have to correctly login to the game
#1328 [15:18] <solsona100_> ok
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#1330 [15:19] <solsona100_> if I run
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#1333 [15:20] <solsona100_> thankkkkkk
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#1335 [15:23] <creepermuncher72> my minecraft wont load because of the 'pixel format not accelerated' problem. i have followed the instructions but it still wont work. please help. here is my DxDiag report- http://paste.ubuntu.com/12866109/
#1336 [15:23] <Clock> creepermuncher72, your graphics card is not supported on windows 10, downgrade to windows 7 or get a new computer
#1337 [15:24] <creepermuncher72> ok thank you
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#1341 [15:41] <Oliviaaa_> My game won't log on. I followed the directions on how to ' update ' using the dx thing, but it still doesn't work and I was redirected to this page.
#1342 [15:41] <GreyVulpine> Please give us the link to your dxdiag report.
#1343 [15:42] <Oliviaaa_> http://paste.ubuntu.com/12866455/
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#1346 [15:43] <keegan> hej
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#1348 [15:44] <keegan> hallå-
#1349 [15:45] <GreyVulpine> Oliviaaa_ - Please download and install the Catalyst Software Suite from: http://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064
#1350 [15:45] <GreyVulpine> keegan - Hello
#1351 [15:46] <keegan> jag behöver hjälp
#1352 [15:46] <GreyVulpine> keegan - WIth?
#1353 [15:46] <Oliviaaa_> Okay it's loading. After do I just launch the game like normal?
#1354 [15:46] <keegan> jag förstår inte du
#1355 [15:47] <GreyVulpine> Oliviaaa_ - Reboot when you finished installing, then try minecraft
#1356 [15:47] <keegan> jag talar svenska
#1357 [15:47] <keegan> jag inte talar engelska
#1358 [15:47] <GreyVulpine> Vi talar bara engelska här.
#1359 [15:48] <keegan> göra du tala svenska jag engelska suga
#1360 [15:48] <GreyVulpine> Förlåt.
#1361 [15:48] <keegan> tack
#1362 [15:48] <keegan> så
#1363 [15:48] <GreyVulpine> Vi talar bara engelska här.
#1364 [15:49] <keegan> min minecraft uppdaterats till 1,9 och kraschar hela tiden
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#1374 [16:10] <azaz_> nao presta
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#1376 [16:14] <RainbowGameBoy_> So, i have a problem. I reset my password for a mojang account but when i try to log in it says unknown email or password
#1377 [16:14] * Diego [Diego@notlogged] has joined #minecrafthelp
#1378 [16:14] <Clock> ??> RainbowGameBoy_ login/throttle
#1379 [16:14] <Absol> RainbowGameBoy_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1380 [16:14] <Absol> RainbowGameBoy_: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1381 [16:15] <azaz_> nao que presta o manicraft
#1382 [16:15] <RainbowGameBoy_> but i didnt log in 3 times
#1383 [16:16] <Clock> RainbowGameBoy_, wait 3 hours, then try again
#1384 [16:16] <Clock> ??> azaz_ lang/pt
#1385 [16:16] <Absol> azaz_: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1386 [16:16] <RainbowGameBoy_> wait but i just reset the password? does it take time for the password to change
#1387 [16:17] <Clock> no
#1388 [16:17] <RainbowGameBoy_> well ill just wait 3 hours then...
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#1394 [16:20] <Evergetic> Hello, I was able to play minecraft earlier today and now that I try to play again it just crashes after I press play. I'm not sure if there is an errorcode I can post here for more help(if there is let me know where to find it please). The report does say "Description: Initializing game java.lang.IllegalStateException: glGetString(GL_VERSION) returned null - possibly caused by missing current context."
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#1397 [16:23] <CubeTheThird> Evergetic, copy the crash report onto http://paste.ubuntu.com and give the URL here.
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#1399 [16:23] <blockbuilder11> I need help with getting Minecraft running on a laptop running Windows 7 with Mobile Intel(R) 965 Express Chipset Family video.
#1400 [16:23] <Evergetic> http://paste.ubuntu.com/12867194/ here you go
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#1403 [16:24] <CubeTheThird> blockbuilder11, try playing game version 1.7.2
#1404 [16:24] <CubeTheThird> ??> blockbuilder11 launcher/change-version
#1405 [16:24] <Absol> blockbuilder11: To change your game to a different version, start the launcher. Select Edit Profile. In the "Use Version" dropdown menu, select the game version you want. Then click Save Profile.
#1406 [16:24] <CubeTheThird> Evergetic, one moment
#1407 [16:24] <Evergetic> tyt
#1408 [16:25] <CubeTheThird> Evergetic, do you have any of the following: custom windows themes, game/screen recording software, Evolve ?
#1409 [16:25] <Evergetic> I don't have either
#1410 [16:25] <CubeTheThird> Evergetic, in that case let's check your drivers
#1411 [16:25] <CubeTheThird> ??> Evergetic win/dxdiag
#1412 [16:25] <Absol> Evergetic: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1413 [16:26] <blockbuilder11> Launcher version 1.6.48
#1414 [16:27] <CubeTheThird> blockbuilder11, use Game Version 1.7.2
#1415 [16:28] <Evergetic> http://paste.ubuntu.com/12867296/ -- Would be strange if it had anyhing to do with it, because it worked not a few hours ago.
#1416 [16:29] <Lutzee> Evergetic: If it worked a few hours ago, what has changed on your PC since then?
#1417 [16:29] <Evergetic> Nothing at all. Thats why there is a problem.
#1418 [16:30] <CubeTheThird> I have an idea as to the issue
#1419 [16:30] <CubeTheThird> Evergetic, download and install https://www.nvidia.com/download/driverResults.aspx/92214/en-us
#1420 [16:30] <blockbuilder11> http://paste.ubuntu.com/12867306/
#1421 [16:31] <Lutzee> Evergetic: If the above drivers don't work create a new user account on your PC and try with that user
#1422 [16:31] <CubeTheThird> <Absol> blockbuilder11: To change your game to a different version, start the launcher. Select Edit Profile. In the "Use Version" dropdown menu, select the game version you want. Then click Save Profile.
#1423 [16:31] <Evergetic> I'll try
#1424 [16:33] <blockbuilder11> trying version 1.7.2
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#1426 [16:34] <blockbuilder11> 1.7.2 no good - Same No Open GL error
#1427 [16:35] <CubeTheThird> blockbuilder11, ok one sec
#1428 [16:35] <CubeTheThird> blockbuilder11, download and install https://downloadcenter.intel.com/download/18228/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-
#1429 [16:36] <CubeTheThird> blockbuilder11, please note though, the last drivers intel released for that chipset do not resolve a bug that prevents newer versions of the game from working. You will be limited to 1.7.2
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#1431 [16:38] <Evergetic> Brb, restarting my laptop. Will report back on whether it worked or not.
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#1435 [16:39] <TehZzag> I tried to log on today, but it said "Invalid login info" which I thought was weird because I played last night and have not changed any login info. So I sent an password request to mojang about 6 hours ago and still havent received an email. I sent another on a minute ago, no reset email.
#1436 [16:40] <CubeTheThird> TehZzag, what is your minecraft username?
#1437 [16:40] <TehZzag> ScrubDonor I just changed it on friday
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#1439 [16:40] <CubeTheThird> hmm that's strange. As far as I can tell it's not in use
#1440 [16:41] <CubeTheThird> TehZzag, what was your original name
#1441 [16:41] <TehZzag> TehZzag
#1442 [16:41] <CubeTheThird> hmm as far as I can tell it was changed back to that today
#1443 [16:41] <CubeTheThird> .. wait.. that doesn't make sense
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#1446 [16:42] <CubeTheThird> TehZzag, please test all your emails on http://www.minecraft.net/retrievename
#1447 [16:42] <TehZzag> how can that work? I just changed it friday. I played last night as well
#1448 [16:42] <CubeTheThird> TehZzag, if you don't get a response from that, you will need to contact Mojang. Something weird going on
#1449 [16:42] <CubeTheThird> ??> TehZzag mojang/email
#1450 [16:42] <Absol> TehZzag: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1451 [16:42] <Absol> TehZzag: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1453 [16:43] <TehZzag> I did email mojang already, but I was seeing if there was a faster way to get the help I need because last time I emailed them it took 2 weeks for a response :/
#1454 [16:43] <Evergetic> I'm back. It's working properly now. Thanks a lot!
#1455 [16:43] <CubeTheThird> TehZzag, sorry there isn't. They are under a backlog of emails at the moment
#1456 [16:43] <CubeTheThird> Evergetic, oh good!
#1457 [16:44] <TehZzag> Was my account deleted somehow? My skin changed to a steve which is weird as well
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#1459 [16:44] <TehZzag> There is also proof I played last night, on the hypixel server because they keep track of that information
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#1463 [16:49] <TehZzag> CubeTheThird: you still there?
#1464 [16:50] <CubeTheThird> yes...
#1465 [16:50] <TehZzag> ok, so you have no idea what the problem could be?
#1466 [16:50] <CubeTheThird> TehZzag, no, I don't know what the issue is, which is why all I can recommend is waiting for Mojang to reply
#1467 [16:51] <TehZzag> ok thanks for the help anyway :/ have a good day
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#1469 [16:51] <blockbuilder11> Accelerator driver and version 1.7.2 worked! Thank you crew!
#1470 [16:52] <CubeTheThird> oh good!
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#1474 [16:53] <ladymiyarose> Hello, I redeemed my free copy of windows 10 minecraft
#1475 [16:53] <ladymiyarose> But it says I still need to pay when i went to the store
#1476 [16:54] <CubeTheThird> ladymiyarose, logout and back in to the windows store
#1477 [16:55] <ladymiyarose> thank you
#1478 [16:55] <ladymiyarose> it's installing now :)
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#1484 [17:05] <TehZzag> CubeTheThird: sorry I just need to confirm something. You did say you cant find an account associated with my name correct?
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#1486 [17:05] <CubeTheThird> TehZzag, that, and from what I can see, your username was changed as you indicated, and changed back today (which doesn't make sense)
#1487 [17:06] <leonardo> como eufasso para resolver o problema do meu minecraft ele nao abre
#1488 [17:06] <TehZzag> hmm.. how can you see that my name was changed back today? because that doesnt make sense youre right
#1489 [17:07] <leonardo> nao consigo ele da um problema chamado fix the problem
#1490 [17:08] <TehZzag> WOW!
#1491 [17:08] <CubeTheThird> TehZzag, that information is publicly accessible. You can see an example here: https://namemc.com/s?TehZzag
#1492 [17:08] <TehZzag> My name was changed back today, how can that even happen?
#1493 [17:08] <TehZzag> Do you think it could have been a problem with the database change?
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#1495 [17:09] <CubeTheThird> TehZzag, .. database change?
#1496 [17:10] <TehZzag> yea mojang tweeted there was a database change and this might have effected this
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#1498 [17:10] <CubeTheThird> hmm. possible I suppose. link to the tweet?
#1499 [17:12] <TehZzag> yea one second
#1500 [17:13] <TehZzag> https://twitter.com/MojangStatus/status/656021562966069248
#1501 [17:13] <TehZzag> took me a second but there it is
#1502 [17:14] <CubeTheThird> I suppose it's possible then
#1503 [17:14] <TehZzag> that still doesnt explain the fact that I cannot log in though :/
#1504 [17:17] <CFBoxman> So this just started happening and its game breaking for me. But i look around my camera wont stop moving. I have completely unplugged everything USB, updated Java, and even went thru the settings. I cant just afk and my camera just starts spinning and wont stop unless i move my mouse. any ideas? I do have a gif if someone wants to see
#1505 [17:20] <CubeTheThird> CFBoxman, just started you say? did you recently install or update anything
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#1509 [17:27] <Bear> You see I have been looking for mine craft custom made skins all of that I find are too expensive so I am so grateful that you guys do it for free so how do I start to customizable my own mine raft skin.?
#1510 [17:28] <CubeTheThird> Bear, for what edition of minecraft?
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#1516 [17:29] <jutims30> i need help please guys
#1517 [17:29] <Bear> pocket
#1518 [17:29] <CubeTheThird> jutims30, what's the problem?
#1519 [17:30] <CFBoxman> no i havnt, i actually havnt been on minecraft in quite awhile but since i started streaming i decided to get on it (gif of what im talking about https://imgflip.com/gif/st0yx)
#1520 [17:31] <jutims30> ive bought minecrft on my pc and have been playing for a while one day i got logged off when i sign back in im only able to play demo as if never bought
#1521 [17:31] <jutims30> pls help
#1522 [17:31] <GreyVulpine> jutims30 - Make sure you're using the correct email address to log in with
#1523 [17:31] <GreyVulpine> jutims30 - Go here: https://minecraft.net/retrievename -- Put in all the email addresses you use. The right one will send you back an email containing your ingame username. That'll be the email address you use to log into minecraft with.
#1524 [17:32] <CubeTheThird> CFBoxman, when it starts spinning, does your FPS drop?
#1525 [17:32] <CFBoxman> nope
#1526 [17:33] <CubeTheThird> Bear, I'm not overly familiar with pocket edition, though I'm pretty sure you shouldn't have to pay for skins for it
#1527 [17:33] <CubeTheThird> CFBoxman, in-game, hold f3+c to make a crash report
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#1530 [17:34] <CFBoxman> its just zooming in (optifine)
#1531 [17:35] <CFBoxman> alright i have the report
#1532 [17:36] <Bear_> Hi I was just here then I had to go but you may not remember so how do I start make the skin and is it for free .
#1533 [17:36] <CubeTheThird> CFBoxman, actually, can you reproduce your issue without mods?
#1534 [17:36] <CubeTheThird> Bear_, I'm not overly familiar with pocket edition, though I'm pretty sure you shouldn't have to pay for skins for it
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#1536 [17:37] <CubeTheThird> Bear_, you could probably find info about it on the minecraft wiki
#1537 [17:37] <Bear_> hi I was just here I'm the same bear is is there's two different bears but I'm but I'm the same one as earlier so I was wondering how do I start making my skin and is it for free?
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#1541 [17:37] <CFBoxman> yes i can
#1542 [17:38] <Bear_> Can you make the skin though
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#1544 [17:38] <Bear_> It's is very important because it's for my cousin for his birthday!
#1545 [17:39] <CubeTheThird> Bear_, I'm 99% certain you can make your own skins for PE
#1546 [17:41] <Bear_> What what is Pe I am not very good with technology terms
#1547 [17:41] <CubeTheThird> Bear_, PE is Pocket Edition
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#1551 [17:43] <Bear_> Oh I knew that (no I didn't) but how do I custom my own character
#1552 [17:45] <Bear_> Also can I get it in a little doll
#1553 [17:46] <CubeTheThird> Bear_, I'm not sure how to design a custom skin for PE, but I'm sure there are discussions about it on the minecraft forums. I recommend you look there
#1554 [17:46] <CubeTheThird> .g minecraft forums
#1555 [17:46] <ExtremeBot> CubeTheThird: http://www.minecraftforum.net/ — Minecraft Forum — 2 minutes ago ... Official community forums, a great place to talk about the game.
#1556 [17:48] <Bear_> Like I play on the Computer For Minecraft is that PE or not
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#1558 [17:51] <CubeTheThird> Bear_, the Pocket Edition is for mobile devices, (IOS and Android)
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#1562 [17:53] <jonpatty> 12868737
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#1564 [17:53] <Reggie_> http://paste.ubuntu.com/12868815/
#1565 [17:53] <GreyVulpine> jonpatty - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
#1566 [17:54] <jonpatty> thanks dude
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#1576 [18:06] <Tripper> Hey guys whenever I launch a singleplayer world or join a server my game crashes within 30 seconds of joining here is the pastebin of the message im getting after I crash http://pastebin.com/11rct8Ym can someone please help?
#1577 [18:07] <CubeTheThird> Tripper, in the game's video settings, turn off VBOs
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#1579 [18:08] <Tripper> VBOs are off
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#1581 [18:09] <CubeTheThird> Tripper, it was already off?
#1582 [18:09] <Tripper> yes
#1583 [18:09] <CubeTheThird> Tripper, do you have any of the following: custom windows themes, game/screen recording software, Evolve ?
#1584 [18:09] <Tripper> nope
#1585 [18:10] <Tripper> atleast not on the pc im having problems with
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#1587 [18:10] <CubeTheThird> Tripper, alright let's check your drivers
#1588 [18:10] <CubeTheThird> ??> Tripper win/dxdiag
#1589 [18:10] <Absol> Tripper: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1590 [18:10] <GreyVulpine> Are you trying a snapshot release?
#1591 [18:11] <Tripper> I am currently using a snapshot yes but it is crashin on 1.8.8 aswell
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#1594 [18:15] <Tripper> here is the dxdiag stuff http://pastebin.com/FM8H3SZ4
#1595 [18:17] <CubeTheThird> Tripper, well there's an update for your intel video driers: https://downloadcenter.intel.com/download/25308/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-4th-Gen-Windows-10-64bit
#1596 [18:17] <CubeTheThird> Tripper, however, I would expect the game should be running on your nvidia card, instead of integrated graphics
#1597 [18:18] <Tripper> yeah
#1598 [18:18] <CubeTheThird> Tripper, you may need to adjust your nvidia settings to get the game running off it
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#1600 [18:21] <L337Terrorrist> hey can you explain how i can get the sword pedistal mod for minecraft
#1601 [18:21] <Tripper> Is there a way to check which card minecraft is running off of I could be accidently running it on the intel one and may have just never noticed
#1602 [18:21] <CubeTheThird> ??> L337Terrorrist mods
#1603 [18:21] <Absol> L337Terrorrist: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1604 [18:21] <Absol> L337Terrorrist: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1605 [18:21] <CubeTheThird> Tripper, the crash report you gave suggests it's using intel
#1606 [18:22] <Tripper> Alright do you know how I can change that?
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#1608 [18:23] <CubeTheThird> Tripper, there are many guides such as this to configure it: https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
#1609 [18:26] <Tripper> alright I just did what it said on the guide and it seems to be working right now thank you cube ill let you know if I have any more problems
#1610 [18:26] <CubeTheThird> oh good@
#1611 [18:26] <CubeTheThird> !@
#1612 [18:27] <Tripper> alright well thanks for everything cube im going to go now have a good day!
#1613 [18:27] <CubeTheThird> you too :3
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#1620 [18:44] <katelyn824> I cannot loging to minecraft. I had to do a Pixel Format Not Accelerated thing. Can someone help me? I have the URL for the instructions it asked me to do.
#1621 [18:45] <katelyn824> I had to go to Ubuntu Pastebin website...
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#1623 [18:45] <CubeTheThird> katelyn824, give a link to your paste here
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#1625 [18:46] <katelyn824> http://paste.ubuntu.com/12870110/
#1626 [18:46] <CubeTheThird> katelyn824, one moment
#1627 [18:46] <katelyn824> thank you
#1628 [18:46] <CubeTheThird> katelyn824, download and install https://downloadcenter.intel.com/download/24973/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-64-bit
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#1630 [18:47] <katelyn824> ok
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#1640 [18:53] <katelyn824> Hello
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#1642 [18:54] <CubeTheThird> hello again
#1643 [18:54] <katelyn824> I installed and it didn't work. It said that the driver is not validated for my computer. What does that mean?
#1644 [18:54] <CubeTheThird> uhg. One moment
#1645 [18:55] <CubeTheThird> katelyn824, try installing this one: http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=8R603&fileId=3126513593&osCode=W864&productCode=inspiron-15r-5521&languageCode=EN&categoryId=VI
#1646 [18:55] <katelyn824> ok
#1647 [18:58] * dar98100 [dar98100@notlogged] has joined #minecrafthelp
#1648 [18:58] <dar98100> I need help migrating old MC account to mojang
#1649 [18:58] * TheFLASH4406 [TheFLASH4406@notlogged] has joined #minecrafthelp
#1650 [18:58] <CubeTheThird> dar98100, what trouble are you having with this?
#1651 [18:59] <dar98100> I havent played in a long time and now have to log in with an email address but my old mc account was never linked to an email
#1652 [18:59] <CubeTheThird> dar98100, what is your minecraft username?
#1653 [18:59] * kirby|gone is now known as mrkirby153
#1654 [19:00] <dar98100> dar98100
#1655 [19:00] <CubeTheThird> dar98100, as far as I can tell, that name was changed earlier this year. Assuming you didn't change it, it's likely your account was compromised
#1656 [19:00] <CubeTheThird> ??> dar98100 mojang/email
#1657 [19:00] <Absol> dar98100: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1658 [19:00] <Absol> dar98100: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1661 [19:01] <Yuonyx> http://paste.ubuntu.com/12869988/ It seems that there is something wrong with my driver. It said that it was outdated but when i scanned for and out dated drivers there was none. What should I do..?
#1662 [19:02] <CubeTheThird> Yuonyx, one moment
#1663 [19:02] <CubeTheThird> Yuonyx, download and install https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
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#1665 [19:02] <Yuonyx> alright thank you
#1666 [19:03] <CubeTheThird> Yuonyx, please note, your graphics chipset is not supported beyond windows 7, so it is not recommended to upgrade beyond that
#1667 [19:03] <Yuonyx> alright got it. thank you so much
#1668 [19:05] <katelyn824> So it didn't work either
#1669 [19:05] <katelyn824> do you think it's best i uninstal minecraft on my computer and reinstal it?
#1670 [19:06] * joe [joe@notlogged] has joined #minecrafthelp
#1671 [19:06] <CubeTheThird> katelyn824, reinstalling minecraft won't update your drivers
#1672 [19:06] <CubeTheThird> katelyn824, what happened when you tried installing that driver?
#1673 [19:06] <katelyn824> it just said it failed
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#1676 [19:08] <CubeTheThird> of course :\
#1677 [19:08] <CubeTheThird> katelyn824, we will try manually installing it then. Do you know how to access your device manager
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#1679 [19:08] <katelyn824> not really...
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#1681 [19:09] <CubeTheThird> katelyn824, right-click on Computer -> Manage
#1682 [19:09] <joe> When i try to launch minecraft it crashes saying i need to update the graphics driver how ould i do that
#1683 [19:10] <CubeTheThird> joe, do you have a dxdiag report?
#1684 [19:10] <joe> yes
#1685 [19:10] <joe> yes
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#1687 [19:10] <CubeTheThird> joe, give a URL to it here
#1688 [19:10] <XxDrtran92xX> My xbox one creative game will not load up. I have spent many many hours on this world and when trying to build something it froze. Now when i try to go into the game it loads up the spawn area and after about 5 seconds freezes and restarts minecraft from the beginning with the credits. How can i get this to stop and be able to log. Back into my game
#1689 [19:10] <katelyn824> where do i go to find the computer icon? is it on the desktop?
#1690 [19:10] <joe> http://paste.ubuntu.com/12870684/
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#1693 [19:11] <CubeTheThird> katelyn824, it could be on the desktop, or if you open a folder view (hold the Windows key + e)
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#1698 [19:13] <CubeTheThird> joe, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1699 [19:13] <katelyn824> ok
#1700 [19:13] <joe> its fine thank you for the help
#1701 [19:13] <katelyn824> i'm on the computer management folder now
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#1706 [19:14] <CubeTheThird> katelyn824, there, find the device manager
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#1711 [19:15] <katelyn824> got it
#1712 [19:15] <CubeTheThird> katelyn824, now find the display adapter
#1713 [19:15] <katelyn824> gpt it
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#1716 [19:17] <katelyn824> what do i do now?\
#1717 [19:18] <CubeTheThird> katelyn824, right-click on the device, and choose update
#1718 [19:19] <CubeTheThird> katelyn824, browse your computer, and choose the folder where you downloaded the drivers
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#1720 [19:21] <katelyn824> oh no, it said that windows have determined that this driver is already up to date
#1721 [19:21] <CubeTheThird> lovely
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#1723 [19:21] <felipe>
#1724 [19:22] <CubeTheThird> katelyn824, sorry, I'm not sure what else to recommend, except perhaps contacting dell about it
#1725 [19:22] <katelyn824> uhg, do you think i can use another computer?
#1726 [19:23] <CubeTheThird> katelyn824, ya you can do that. Just download the game from minecraft.net/download and login with your account
#1727 [19:23] <katelyn824> ok thanks
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#1729 [19:23] <katelyn824> also do you know why all of the sudden this issue happened?
#1730 [19:23] <katelyn824> everything was working normal before
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#1735 [19:31] <Razzer> My Minecraft cant start! http://pastebin.com/Pku2aaTZ
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#1737 [19:32] <Razzer> Hello?
#1738 [19:35] <Razzer> My Minecraft cant start! http://pastebin.com/Pku2aaTZ
#1739 [19:36] <Razzer> @Absol
#1740 [19:36] <Razzer> My Minecraft cant start! http://pastebin.com/Pku2aaTZ
#1741 [19:37] <Razzer> My Minecraft cant start! http://pastebin.com/Pku2aaTZ
#1742 [19:37] <Razzer> @CubeTheThird My Minecraft cant start! http://pastebin.com/Pku2aaTZ
#1743 [19:38] * agentKnipe [agentKnipe@notlogged] has joined #minecrafthelp
#1744 [19:39] <agentKnipe> I just reset my password(because I forgot it) and I can not login with the new password
#1745 [19:39] <Razzer> agent
#1746 [19:39] <Razzer> wait 10 Minutes
#1747 [19:39] <agentKnipe> its been about 30 minutes since the reset
#1748 [19:39] <Razzer> oh sry
#1749 [19:40] <agentKnipe> no worries
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#1753 [19:42] <Simfireblaze> I need some help with my "Pixel Format not Accelerated" Error... I have tried using the Intel Auto-Detector and it told me that no update was found... Here is my DxDiag file: http://paste.ubuntu.com/12871756/
#1754 [19:42] <mastercraft1221> hi my minecraft keeps crashing
#1755 [19:48] <mastercraft1221> hello?
#1756 [19:48] * AlexJ2100 [AlexJ2100@notlogged] has joined #minecrafthelp
#1757 [19:48] <AlexJ2100> The server has fallen.
#1758 [19:48] <mastercraft1221> HELOO!!!!!
#1759 [19:49] <agentKnipe> mastercraft there doesnt seem to be anyone official here
#1760 [19:49] <AlexJ2100> What i do ?????
#1761 [19:49] <mastercraft1221> ok
#1762 [19:49] <AlexJ2100> Holi :3
#1763 [19:49] <agentKnipe> my question hasnt been answered either
#1764 [19:49] <AlexJ2100> Ahhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
#1765 [19:49] <AlexJ2100> Ahhhhhhhhhhhhhhhhhhhhhhhh
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#1770 [19:55] <themenace231> why won't my minecraft launcher won't launch
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#1774 [20:02] <elijamesn> my minecraft keeps crashing and saying this A fatal error has been detected by the Java Runtime Environment: #
#1775 [20:04] <elijamesn> anyone
#1776 [20:04] <elijamesn> hmm live chat my butt
#1777 [20:05] <elijamesn> HELLO ANYONE
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#1779 [20:05] <elijamesn> thank you
#1780 [20:05] <elijamesn> finally
#1781 [20:05] <elijamesn> hello
#1782 [20:06] * reeeee [reeeee@notlogged] has joined #minecrafthelp
#1783 [20:06] <elijamesn> are you here
#1784 [20:06] <reeeee> nigger nigger nigger
#1785 [20:06] <Absol> reeeee: Please keep it civil
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#1787 [20:06] <elijamesn> can someone help me
#1788 [20:06] <elijamesn> anyone
#1789 [20:06] <elijamesn> please
#1790 [20:07] <elijamesn> thought this was supposed to help me fix my problems
#1791 [20:07] * Kaname [Kaname@notlogged] has quit. (Ping timeout: 378 seconds)
#1792 [20:07] <elijamesn> SOMEONE
#1793 [20:07] <elijamesn> HELP ME
#1794 [20:07] <elijamesn> OMG
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#1797 [20:08] <elijamesn> hello
#1798 [20:08] <agentKnipe> elijamesn have you tried updating your java environment?
#1799 [20:09] <elijamesn> what do you mean
#1800 [20:09] <Isaiah> I have a problem when I start minecraft it crashes and says lack of updated drivers. I tried to click the link it gave me and says it cannot find a driver. My driver is an itel
#1801 [20:09] <elijamesn> mine says A fatal error has been detected by the Java Runtime Environment: #
#1802 [20:09] <CubeTheThird> elijamesn, paste the complete lot onto http://paste.ubuntu.com and give the URL here.
#1803 [20:10] <Isaiah> I alreadt pasted mine
#1804 [20:10] <elijamesn> http://paste.ubuntu.com/12872294/
#1805 [20:10] <CubeTheThird> Isaiah, give the link to your report here
#1806 [20:10] <Isaiah> http://paste.ubuntu.com/12872073/
#1807 [20:10] <CubeTheThird> elijamesn, send me a paste of the contents of this file: C:\Users\carla\AppData\Roaming\.minecraft\hs_err_pid23308.log
#1808 [20:11] <CubeTheThird> Isaiah, that is not your complete dxdiag report
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#1811 [20:13] <Isaiah> http://paste.ubuntu.com/12872340/ that is my entire thing
#1812 [20:13] <CubeTheThird> Isaiah, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1813 [20:14] * Simfireblaze [Simfireblaze@notlogged] has quit. (Quit: Web client closed)
#1814 [20:14] <agentKnipe> any thoughts on password resets not allowing logins?
#1815 [20:15] * kumasasa [kumasasa@notlogged] has quit. (Ping timeout: 192 seconds)
#1816 [20:15] <CubeTheThird> ??> agentKnipe login/throttle
#1817 [20:15] <Absol> agentKnipe: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1818 [20:15] <Absol> agentKnipe: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1819 [20:15] * deeznutz [deeznutz@notlogged] has joined #minecrafthelp
#1820 [20:15] <Isaiah> Thank You
#1821 [20:16] <elijamesn> http://paste.ubuntu.com/12872412/
#1822 [20:16] <elijamesn> http://paste.ubuntu.com/12872412/
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#1824 [20:17] <CubeTheThird> elijamesn, ok looks like it may be 1 of 2 things. Lets start by looking at your drivers
#1825 [20:17] <CubeTheThird> ??> elijamesn win/dxdiag
#1826 [20:17] <Absol> elijamesn: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1827 [20:18] * finandjake47 [finandjake47@notlogged] has joined #minecrafthelp
#1828 [20:18] <elijamesn> okay
#1829 [20:18] <finandjake47> My minecraft keeps going full screen
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#1831 [20:18] <agentKnipe> doesnt it give an error on that? saying that it was locked out?
#1832 [20:18] <finandjake47> and it wont stop
#1833 [20:18] <finandjake47> I tried re
#1834 [20:18] <finandjake47> resetting
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#1836 [20:18] <CubeTheThird> agentKnipe, it does not
#1837 [20:18] <finandjake47> but when I go out
#1838 [20:18] <finandjake47> I can't even fix the size
#1839 [20:18] <finandjake47> whats wrong?
#1840 [20:18] <CubeTheThird> finandjake47, In the game launcher, click 'Edit Profile' -> 'Open Game Dir'
#1841 [20:18] <agentKnipe> that could be it, thank CubeTheThrid
#1842 [20:19] <finandjake47> ok
#1843 [20:19] <finandjake47> now what
#1844 [20:20] <CubeTheThird> finandjake47, delete the options.txt file
#1845 [20:20] <finandjake47> ok
#1846 [20:20] <finandjake47> and?
#1847 [20:21] <elijamesn> do you want the link
#1848 [20:21] <elijamesn> http://paste.ubuntu.com/12872481/
#1849 [20:21] <CubeTheThird> elijamesn, one moment
#1850 [20:22] <elijamesn> okay
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#1854 [20:22] <CubeTheThird> elijamesn, hmm ok.. now I'm thinking it could be 1 of 3 different things. let's start with driver updates first
#1855 [20:22] <finandjake47> Cube is that all?
#1856 [20:22] <elijamesn> okay how long will this take
#1857 [20:23] <CubeTheThird> elijamesn, download and install win 64 exe: https://downloadcenter.intel.com/download/25313/Intel-HD-Graphics-Driver-for-Windows-7-8-1-10-3rd-Gen-BYT-
#1858 [20:23] <CubeTheThird> elijamesn, assuming you have decent bandwidth, a few minutes
#1859 [20:23] <CubeTheThird> finandjake47, should be yes
#1860 [20:23] <finandjake47> cubethethird is that all|?
#1861 [20:23] * Tecnocreepin12 [Tecnocreepin12@notlogged] has joined #minecrafthelp
#1862 [20:23] <finandjake47> okay
#1863 [20:23] <finandjake47> hold on
#1864 [20:23] <finandjake47> fingers crossed
#1865 [20:23] <elijamesn> which one do i install
#1866 [20:23] <finandjake47> YES
#1867 [20:24] <finandjake47> Thanks cube
#1868 [20:24] <finandjake47> also
#1869 [20:24] <finandjake47> long time no se
#1870 [20:24] <CubeTheThird> elijamesn, win 64 exe
#1871 [20:24] <elijamesn> theres 2
#1872 [20:24] <elijamesn> one is larger than the other
#1873 [20:24] <CubeTheThird> elijamesn, no.. there's only 1
#1874 [20:24] * TehZzag [TehZzag@notlogged] has joined #minecrafthelp
#1875 [20:25] <Tecnocreepin12> I need help with getting resouce packs on mineplex... whenever i join a game with a resource pack it says failed to download the pack and kickss me to the lobby. any tips to fix?
#1876 [20:25] <CubeTheThird> elijamesn, there are 2 zips, and there are 2 exes. 1 for 32 and one for 64 of each
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#1879 [20:25] <elijamesn> ah
#1880 [20:25] <elijamesn> zip or exe4
#1881 [20:25] <TehZzag> CubeTheThird: I found out I was hacked :( I just found the guy with my account on hypixel.
#1882 [20:25] <elijamesn> exe
#1883 [20:25] <Tacos> woah its tehzzag hi there lmaoo
#1884 [20:25] <TehZzag> you know me?
#1885 [20:26] <CubeTheThird> TehZzag, huh well there you go
#1886 [20:26] <Tacos> I recognize you from hypixel
#1887 [20:26] <elijamesn> the zip or exe
#1888 [20:26] <Tecnocreepin12> any tips?
#1889 [20:26] <Tacos> sorry to bother you haha, ill just get on with my issue
#1890 [20:26] <TehZzag> Oh cool :) I wanna let you know Tacos that my account was hacked
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#1892 [20:26] <elijamesn> nvm
#1893 [20:26] <CubeTheThird> elijamesn, exe
#1894 [20:27] <Tacos> Thats really unfortunate. That actually happened to me a long while back.
#1895 [20:27] <Tacos> Hope you get it fixed!
#1896 [20:28] <Tecnocreepin12> @CubeTheThird can you help me fix my resource packs on mineplex
#1897 [20:28] <TehZzag> thanks, I emailed mojang earlier. Do you know the average wait time for their replies? Last one took like 2 weeks
#1898 [20:28] <Tecnocreepin12> CubeTheThird: any tricks to fix?
#1899 [20:28] <CubeTheThird> Tecnocreepin12, I think that's something you should ask an admin or owner of mineplex about
#1900 [20:28] <Tecnocreepin12> but server sesource packs on servers in general
#1901 [20:29] <Tacos> I use twitter DM's, but the guy helping me said they didnt have a tech support team, even though I got helped by them twice. Not sure if something happened. But with my timezone I usualy get messages back at around 3AM, theres usually someone on the twitter at that time.
#1902 [20:29] <TehZzag> do you mind if I ask who you messaged?
#1903 [20:30] <Tacos> The one Ive been talking to currently is Adrian.
#1904 [20:30] <TehZzag> ok thanks
#1905 [20:30] <TehZzag> ill give him a shot
#1906 [20:30] <Tacos> its actually one twitter
#1907 [20:30] <Tacos> @MojangSupport
#1908 [20:30] <TehZzag> oh ok
#1909 [20:31] <Tecnocreepin12> CubeTheThird: So any tips to fix resource packs in general?
#1910 [20:31] <CubeTheThird> Tecnocreepin12, you mean you can't install resource packs at all?
#1911 [20:31] <Tecnocreepin12> no
#1912 [20:32] <Tacos> Anyways, for the past 2 weeks or so I Havent been able to play on minecraft servers (singleplayer is fine). I think this is due to a new modem at my house. I get errors like "incorrect header check", "bad packets" and lots of others. Really missing minecraft here so hopefully I can get some help :)
#1913 [20:32] <CubeTheThird> Tecnocreepin12, what happens when you try downloading one yourself?
#1914 [20:33] <CubeTheThird> Tacos, those messages are generally due to errors server-side
#1915 [20:33] <Tecnocreepin12> it works for single players but not server ones like mineplex and hypixel and other servers CubeTheThird
#1916 [20:33] <Tacos> Really? It happens on all my servers though!
#1917 [20:33] <CubeTheThird> Tacos, try on this server: mctest.ae97.net
#1918 [20:33] <CubeTheThird> Tecnocreepin12, I suppose we can try getting a log
#1919 [20:33] <Tecnocreepin12> ok
#1920 [20:33] <CubeTheThird> ??> Tecnocreepin12 launcher/game-output
#1921 [20:33] <Absol> Tecnocreepin12: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1922 [20:33] <Absol> Tecnocreepin12: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1923 [20:34] <Tecnocreepin12> ok i have used ubuntu before
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#1925 [20:34] <TehZzag> are you talking to Adrian on Mojangsupport's twitter right now? I just messaged them and was wondering how often they respond
#1926 [20:34] <Tecnocreepin12> had to come here for a VBO's crash
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#1928 [20:34] <Tecnocreepin12> i will get that to you soon
#1929 [20:35] <Tecnocreepin12> how do i get there
#1930 [20:35] <Tecnocreepin12> do i need to force crash my game
#1931 [20:36] <Tecnocreepin12> there is a command, just dont remember it
#1932 [20:36] <Tacos> CubeTheThird, It worked, but I tried other servers and got disconnected just the same.
#1933 [20:36] <CubeTheThird> ??> Tecnocreepin12 launcher/open
#1934 [20:36] <Absol> Tecnocreepin12: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#1935 [20:37] <CubeTheThird> Tacos, run a test on testmy.net
#1936 [20:37] <Tecnocreepin12> it works thanks... optine was bugging it out
#1937 [20:37] <CubeTheThird> ah ok
#1938 [20:38] <Tacos> CubeTheThird, Download, Upload, or Auto?
#1939 [20:38] * elijamesn [elijamesn@notlogged] has quit. (Ping timeout: 204 seconds)
#1940 [20:38] * Tecnocreepin12 [Tecnocreepin12@notlogged] has quit. (Quit: http://www.kiwiirc.com/ - A hand crafted IRC client)
#1941 [20:38] <CubeTheThird> Tacos, dual (or auto) whatever it's called
#1942 [20:40] <TehZzag> Tacos
#1943 [20:40] <Tacos> yeah?
#1944 [20:40] <TehZzag> Do they respond to messages quickly?
#1945 [20:41] <Tacos> Well not necessarily. Since they are basically across the globe from me, I usually get messages at about 3AM EST. But it still is the most efficient way ive seen.
#1946 [20:42] <Tacos> CubeTheThird, It says I may have a problem (wonderful) My connection scored only 23% of the Comcast Cable average (77% slower).
#1947 [20:42] <TehZzag> ok thanks for the info because I really dont want to wait 2 weeks to get my account back. glad you could help me man
#1948 [20:42] <CubeTheThird> Tacos, what upload and download speeds do you get?
#1949 [20:42] <Tacos> Download 22.2 Upload 1.8.
#1950 [20:43] <Tacos> Wait, that cant be right. it used to be SO much higher. Thats odd.
#1951 [20:43] <CubeTheThird> hmm the download should be fine to connect. That upload though.. quite low
#1952 [20:43] <Tacos> Any possible way to fix it?
#1953 [20:44] <CubeTheThird> Tacos, do you have any downloading software open currently, such as torrent software?
#1954 [20:44] <Tacos> Nope. I have a few tabs open, skype, and minecraft. Thats all
#1955 [20:44] <CubeTheThird> Tacos, are you on wireless?
#1956 [20:44] * felipe [felipe@notlogged] has joined #minecrafthelp
#1957 [20:45] <Tacos> Yes.
#1958 [20:45] <CubeTheThird> Tacos, perhaps move closer to your access point?
#1959 [20:45] <Tacos> Its in the room next to me, and im in the basement. Cant get much closer than this.
#1960 [20:46] <Tacos> Ive been able to play from this location for about 8 months now probably. This modem is supposed to be an upgrade.
#1961 [20:46] <CubeTheThird> when did it get upgraded?
#1962 [20:47] <Tacos> About 2 weeks ago (or so).
#1963 [20:47] <CubeTheThird> Tacos, have you been having issues since?
#1964 [20:47] <Tacos> Yes.
#1965 [20:47] <Tacos> Thats why I was thinking it was the modem.
#1966 [20:48] <CubeTheThird> Tacos, ya, then I'd recommend you contact your ISP about it
#1967 [20:48] <CubeTheThird> sounds like a connection issue
#1968 [20:48] <CubeTheThird> though I've only seen those errors with modded servers
#1969 [20:48] <Tacos> ISP? You mean like, Comcast?
#1970 [20:48] <CubeTheThird> your Internet Service Provider, so yes
#1971 [20:49] <Tacos> Okay, but what would I say to them?
#1972 [20:50] <CubeTheThird> Tacos, tell them you believe you've been experiencing connection issues and lower speeds since you got the upgrade
#1973 [20:50] <Tacos> Will do, thanks a lot. Going to have to wait until tomorrow though unfortunately.
#1974 [20:50] <CubeTheThird> good luck~!
#1975 [20:51] <Tacos> :)
#1976 [20:51] <RainbowGameBoy_> "Error! Unknown e-mail address or password." halp what do i do, ive reset my password today and nothing works. i did enter everything correctly
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#1978 [20:51] <RainbowGameBoy_> this is on mojang
#1979 [20:52] <CubeTheThird> ??> RainbowGameBoy_ login/throttle
#1980 [20:52] <Absol> RainbowGameBoy_: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1981 [20:52] <Absol> RainbowGameBoy_: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
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#1983 [20:52] <RainbowGameBoy_> i did reset my password thats the problem
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#1985 [20:53] <CubeTheThird> RainbowGameBoy_, read what Absol said
#1986 [20:53] <RainbowGameBoy_> i did but it doesnt work the same error pops up
#1987 [20:54] <CubeTheThird> RainbowGameBoy_, as said, wait 3 hours without logging in. Then reset your password
#1988 [20:55] <RainbowGameBoy_> ;-; i just finished my 3 hours and it doesnt work
#1989 [20:55] <CubeTheThird> RainbowGameBoy_, you made no login attempts during that time?
#1990 [20:55] <RainbowGameBoy_> none
#1991 [20:56] <RainbowGameBoy_> 0, zip, nada
#1992 [20:56] <CubeTheThird> RainbowGameBoy_, are you on a public or shared network?
#1993 [20:56] <RainbowGameBoy_> what do you mean?
#1994 [20:56] <CubeTheThird> RainbowGameBoy_, as in, does anyone share the same internet connection as you
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#1996 [20:57] <RainbowGameBoy_> just people in my family
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#1998 [20:57] <CubeTheThird> RainbowGameBoy_, if anyone else in your family has attempted to login, that can also affect it. Throttling is applied by IP address (or network), not by account
#1999 [20:58] * Silento27 [Silento27@notlogged] has joined #minecrafthelp
#2000 [20:58] <RainbowGameBoy_> my mojang account has only been accessed by me
#2001 [20:59] <CubeTheThird> RainbowGameBoy_, does anyone else in your family have a Mojang account
#2002 [20:59] <RainbowGameBoy_> no
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#2005 [21:00] <CubeTheThird> RainbowGameBoy_, hmm ok then it wouldn't be that. You will have to contact Mojang in that case
#2006 [21:00] <CubeTheThird> ??> RainbowGameBoy_ mojang/email
#2007 [21:00] <Absol> RainbowGameBoy_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2008 [21:00] <Absol> RainbowGameBoy_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#2010 [21:00] <RainbowGameBoy_> alright ill send an email, thanks guys
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#2014 [21:01] <Brady> So i have an email that i am sending my forgotten password to. I send it to that I reset my password, and then i go to log in after i change everything and it wont log in when i use the exact same email and password that i just changed it to
#2015 [21:02] <CubeTheThird> Brady, what does it tell you when you try?
#2016 [21:02] <RainbowGameBoy_> that sameting is happening to me Brady
#2017 [21:02] <Brady> It tells me that my username or password is incorrect
#2018 [21:02] <CubeTheThird> ??> Brady login/throttle
#2019 [21:02] <Absol> Brady: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2020 [21:02] <Absol> Brady: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#2021 [21:02] <CubeTheThird> .mcstatus
#2022 [21:02] <ExtremeBot> [Website: 3Online][Login: 3Online][Session: 3Online][Realms: 3Online][Skins: 3Online]
#2023 [21:02] <Silento27> i need help with updating my graphics driver.
#2024 [21:03] <CubeTheThird> Silento27, do you have a dxdiag report?
#2025 [21:03] <Silento27> yeah
#2026 [21:03] <Brady> Thank you so much! i'll be back here if it does not work! I did try it more than 3 times.
#2027 [21:03] <CubeTheThird> Silento27, give a URL to it here
#2028 [21:03] <Silento27> ok
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#2030 [21:06] <Silento27> http://paste.ubuntu.com/12872886/
#2031 [21:07] <CubeTheThird> Silento27, that isn't the whole report
#2032 [21:07] <Silento27> yeah that's all of it
#2033 [21:08] <CubeTheThird> Silento27, no. It should be MUCH longer
#2034 [21:08] <Silento27> that's what it told me to copy
#2035 [21:09] <CubeTheThird> Silento27, you need to copy the entire text file
#2036 [21:11] <Silento27> fine here it is http://paste.ubuntu.com/12873096/
#2037 [21:12] <CubeTheThird> Silento27, one moment
#2038 [21:12] <Silento27> ok
#2039 [21:13] <CubeTheThird> Silento27, download and install http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCEB11FX&upd_id=8501&os_group_id=6
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#2045 [21:26] <kellett84> I need help updated my drivers for Minecraft for Windows 10
#2046 [21:27] <kellett84> I have updated the Intel Drivers but no "updates" were really found.
#2047 [21:28] <RainbowGameBoy_> does mojang customer support have a phone number?
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#2049 [21:31] <CubeTheThird> kellett84, do you have a dxdiag report?
#2050 [21:31] <CubeTheThird> RainbowGameBoy_, there is no number
#2051 [21:32] <kellett84> http://paste.ubuntu.com/12873234/
#2052 [21:33] <kellett84> <CubeTheThird> http://paste.ubuntu.com/12873234/
#2053 [21:33] <CubeTheThird> kellett84, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#2054 [21:34] <kellett84> okay thank you
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#2061 [22:09] <david> Hi I'm l;ooking for some help
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#2063 [22:09] <CubeTheThird> david, what's the problem?
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#2068 [22:20] <ImPimpinHoes> ---- Minecraft Crash Report ---- // You should try our sister game, Minceraft! Time: 10/19/15 9:17 PM Description: Initializing game java.lang.NoSuchMethodError: net.minecraft.client.renderer.texture.TextureMap.<init>(ILjava/lang/String;Z)V at net.minecraft.client.Minecraft.func_71384_a(Minecraft.java:540) at net.minecraft.client.Minecraft.func_99999_d(Minecraft.java:878) at net.minecraft.client.main.Main.main(SourceFi
#2069 [22:20] <CubeTheThird> ImPimpinHoes, paste it onto http://paste.ubuntu.com and give the URL here.
#2070 [22:21] <ImPimpinHoes> http://paste.ubuntu.com/12873808/
#2071 [22:22] <ImPimpinHoes> i just want mods
#2072 [22:23] <CubeTheThird> ImPimpinHoes, sorry, we don't support mods here
#2073 [22:24] <ImPimpinHoes> WHat do i do
#2074 [22:24] <CubeTheThird> ??> ImPimpinHoes mods
#2075 [22:24] <Absol> ImPimpinHoes: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#2076 [22:24] <Absol> ImPimpinHoes: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#2086 [22:59] <Bugboy1028> DickFaceSam, can you please change your nick to something else?
#2087 [23:00] * DickFaceSam is now known as FickFaceFam
#2088 [23:01] <Bugboy1028> Iand here to complain it is down?
#2089 [23:01] <FickFaceFam> My minecraft client seems to be bugged, I would normally get the error message "Not enough memory" when I play for long periods of time but just for starting the login client I get that error message
#2090 [23:02] <FickFaceFam> I freed up some space and even moved my minecraft file around. Not quite sure what to do
#2091 [23:03] <FickFaceFam> Any idea how to fix this error?
#2092 [23:03] * urielsalis_ [urielsalis_@notlogged] has joined #minecrafthelp
#2093 [23:04] * urielsalis_ is now known as urielsalis
#2094 [23:04] <CubeTheThird> FickFaceFam, in the launcher, click Edit Profile
#2095 [23:04] <FickFaceFam> Done
#2096 [23:05] <CubeTheThird> FickFaceFam, check the box for JVM arguments. Change the one that's -Xmx1G to -Xmx2G
#2097 [23:05] <FickFaceFam> May I ask what the difference is?
#2098 [23:05] <CubeTheThird> FickFaceFam, allocating 1GB of RAM vs 2GB of RAM max?
#2099 [23:05] <FickFaceFam> Ah.
#2100 [23:05] <FickFaceFam> Done
#2101 [23:06] <CubeTheThird> FickFaceFam, save that, and try the game again
#2102 [23:08] <FickFaceFam> I get the error message "ERROR: A fatal exception has occured" now
#2103 [23:08] <CubeTheThird> ??> FickFaceFam launcher/log
#2104 [23:08] <Absol> FickFaceFam: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#2105 [23:09] <Absol> FickFaceFam: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2106 [23:09] * Ally_noob [Ally_noob@notlogged] has joined #minecrafthelp
#2107 [23:09] <Ally_noob> are minecraft servers down right now?
#2108 [23:09] <CubeTheThird> .mcstatus
#2109 [23:09] <ExtremeBot> [Website: 3Online][Login: 4Timed Out (±19m)][Session: 3Online][Realms: 3Online][Skins: 3Online]
#2110 [23:09] <urielsalis> Ally_noob, yes
#2111 [23:09] <CubeTheThird> yes
#2112 [23:09] <Ally_noob> oh ok thanks i thought my acount didnt work :P
#2113 [23:09] <Ally_noob> bye~
#2114 [23:10] <urielsalis> o/
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#2117 [23:10] <Ally_noob> oh sorry 1 more question, when will minecraft servers be back again?
#2118 [23:10] <CubeTheThird> when they are
#2119 [23:10] <urielsalis> Ally_noob, We dont know :)
#2120 [23:11] <Ally_noob> :( ok
#2121 [23:11] <Ally_noob> cuz i wana play again soon ......
#2122 [23:11] <CubeTheThird> ``message 04Mojang services are currently experiencing issues, which will prevent user logins. We do not know the cause of the issue, nor when it will be fixed.
#2123 [23:12] <Ally_noob> oh ok... bye thanks.....
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#2131 [23:52] <Bugboy1028> .m
#2132 [23:52] <PangeaBot> (Bugboy1028) 03Online: Session, Skins, Website, Realms | 04Timed Out: Login (±9m)
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