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#9 [00:20] <srpownsalot> http://paste.ubuntu.com/12883662/
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#13 [00:28] <ayush> my minecraft dont work because of drivers but my drivers are up to date
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#23 [00:51] <Tobi04XD> Hallo ich kann mich nicht einloggen wir haben das Spiel gestern als download gekauft. Das ging nicht dann habe ich alles runter gemacht und meinen account gelöscht damit ich einen neuen erstellen könnte jetzt geht garnichts mehr
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#27 [01:05] <Snigmordr> Hi, I am trying to install the Robocop Add-on to the Flans Mod (1.7.10). Have installed the Flans Mod but I dont know how to install the Addon. I am using a Mac.
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#30 [01:46] <joebyron> my realm is letting my friend play, but I keep getting kicked. java exception bla bla bla is what it is saying. Any words of advice?
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#36 [01:57] <srp> the file dosnt want to open and i dont know if its because i upgraded to window 10 or if its the grafics im not sure because when had windows 7 i didnt had any problem at all
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#45 [02:34] <bcott615_Updated> Hello, I attempted to open Minecraft 1.8.8 and it has come up with an error saying that my Pixel format is not accelerated. The DxDiag report link is: http://paste.ubuntu.com/12884050/
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#50 [03:14] <sean_> i can't open my MC v.1.8
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#55 [03:23] <CoolKingJannis> hello.i have a problem with minecraft start.graphic driver.but all is correct.sorry my english is not so good
#56 [03:24] <Soul_> do you know what graphics card are you using ?
#57 [03:24] <CoolKingJannis> yes Radeon X1600
#58 [03:27] <Soul_> http://www2.ati.com/drivers/auto/autodetectutility.exe
#59 [03:27] <Soul_> Try updating your drivers from there
#60 [03:27] <Soul_> idk if that graphics card is still able to run minecraft
#61 [03:27] <Soul_> good luck
#62 [03:32] <CoolKingJannis> ok thanks
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#67 [03:41] <GameboyEfe> hi
#68 [03:41] <Soul_> Hi
#69 [03:41] <GameboyEfe> i can't login.. i get a message "sorry, but we couldn't connect to our servers. Please make sure that you are online and that Minecraft is not blocked. ConnectException: connection refused:connect)
#70 [03:42] <Soul_> Are you able to login last time you tried to play minecraft ?
#71 [03:43] <GameboyEfe> never, i buy this game last week
#72 [03:43] <Soul_> okay
#73 [03:44] <GameboyEfe> i have Norton 360 , but i did check, and it's not blocking
#74 [03:44] <Clock> ??> GameboyEfe av/norton
#75 [03:44] <GameboyEfe> i have the last update Java also
#76 [03:44] <Absol> GameboyEfe: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Avast! AntiVirus as an alternative. See ?? av/avast
#77 [03:45] <GameboyEfe> ok.. i m gonna try
#78 [03:45] <Soul_> Or he could just disable norton ?
#79 [03:45] <Soul_> Used Norton 360 before and didnt have a problem
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#83 [03:49] <Soul_> Go to windows firewall with advanced security and check if any java application is blocked
#84 [03:51] <Andrio> Disabling Norton 360 might not be enough.
#85 [03:51] <Andrio> I've seen it interfere with Windows Update.
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#87 [03:51] <Andrio> Not to mention itself.
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#89 [03:52] * Crystal|AFK is now known as CrystalMare
#90 [03:52] <Tasioreczek> hello
#91 [03:53] <Soul_> ah I see
#92 [03:53] <Soul_> Hello
#93 [03:53] <Tasioreczek> i got problem with out ogf memmory but crash report stands a lot of memmory is avaliabe.
#94 [03:53] <Tasioreczek> i think problem is with my world
#95 [03:53] <Tasioreczek> is ther any tool that can check if world is ok?
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#97 [03:54] <Soul_> Do you know how much ram does your pc have?
#98 [03:54] <Soul_> and are you using any resource pack
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#100 [03:54] <Tasioreczek> here is some info from crash report
#101 [03:54] <Tasioreczek> Description: Exception in server tick loop java.lang.OutOfMemoryError: Java heap space Minecraft Version: 1.8.8 Operating System: Windows 10 (amd64) version 10.0 Java Version: 1.8.0_25, Oracle Corporation Java VM Version: Java HotSpot(TM) 64-Bit Server VM (mixed mode), Oracle Corporation Memory: 2676386744 bytes (2552 MB) / 2899116032 bytes (2764 MB) up to 2899116032 bytes (2764 MB) JVM Flags: 6 total; -XX:HeapDumpPath=MojangTricksIntelDri
#102 [03:55] <Tasioreczek> :+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:-UseAdaptiveSizePolicy -Xmn3G
#103 [03:55] <Soul_> you can paste your crash report here: http://pastebin.com/ and send the link
#104 [03:56] <Tasioreczek> ok. it is here http://pastebin.com/1nH3GV9k
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#108 [03:59] <Soul_> might be a problem with your JVM flags
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#110 [04:00] <Soul_> can you tell me how much ram does your pc have
#111 [04:00] <Tasioreczek> 8gb
#112 [04:01] <Tasioreczek> i got report when flags was default but added ram to java after cras. First crash was with flags JVM Flags: 6 total; -XX:HeapDumpPath=MojangTricksIntelDriversForPerformance_javaw.exe_minecraft.exe.heapdump -Xmx1G -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:-UseAdaptiveSizePolicy -Xmn128M
#113 [04:03] <Soul_> when did you start having this problem?
#114 [04:04] <Tasioreczek> yesterday it happens when i wento big builded tree in world. but it is old map moved from other computer save that i not played for months
#115 [04:04] <Tasioreczek> that why i think it could be map problem
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#117 [04:05] <Soul_> it shouldnt be a problem with the map
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#121 [04:05] <Soul_> Have you tried using the original JVM flags and create a new map ?
#122 [04:06] <Tasioreczek> other maps are working fine. i want make this one work too
#123 [04:06] <Soul_> oh
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#125 [04:08] <Soul_> I dont really know the problem then.. maybe ours here might be able to help you out
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#127 [04:08] <Tasioreczek> maybe someone know any map repair tool?
#128 [04:10] <Tasioreczek> i will try create new world and copy data. maybe that will help
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#130 [04:11] <Andrio> Tasioreczek, there's MCEdit
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#132 [04:13] <Tasioreczek> Andrio, Thx i will try it
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#135 [04:22] <Tasioreczek> it looks like there is something wrong with level.dat file. When im using orginal one there is crash.
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#150 [05:04] <Zur> hello im trying to sign in on the website but it is saying wrong username or password so i changed my password and it is still not working and i checked my accounts email and i am putting in the right information but it is still not working
#151 [05:06] <Zur> and it has now signed me out of the game and i cant play wat i payed for and i think i have been hacked :/
#152 [05:08] * ExoKruzer [ExoKruzer@notlogged] has joined #minecrafthelp
#153 [05:09] <Zur> ?
#154 [05:09] <Clock> ??> Zur login/throttle
#155 [05:09] <Absol> Zur: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#156 [05:09] <Absol> Zur: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#157 [05:10] <Zur> okay so ive got to wait 3 hours?
#158 [05:10] <Zur> then try again
#159 [05:10] <Clock> yes
#160 [05:11] <Zur> okay and if it does not work i will come back here
#161 [05:11] <Zur> and see if i wait the 3 hours then i try again and it doesnt work will i have to wait another 3
#162 [05:12] <Zur> like will i have to wait again after 1 wrong attempt
#163 [05:12] <Zur> or will it reset
#164 [05:14] <Zur> right ive changed it
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#168 [05:27] <Ben_> I want to change my email
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#170 [05:28] <ben_> i want to change my current email
#171 [05:29] <ben_> ?
#172 [05:30] <Clock> ??> ben_ account/send-email
#173 [05:30] <Absol> ben_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#174 [05:30] <Absol> ben_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#180 [05:52] <hxprem> gday, my minecraft wont le me log in, ive changed my password and tried logging in again and no luck. i cant even log into my friends account or my cousins. this is frustrating. and now mojang have not replied to my enquiry and now is not sending me an email to change password again. any help?
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#183 [05:57] <nathaantfm> Hello, I got a problem with Minecraft 1.8. (It's with a custom launcher for servers). Of course I got premium. When it starts, Minecraft looks like that : http://i.imgur.com/H71j9zj.png
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#185 [05:57] <nathaantfm> When I resize the window, I got that : http://i.prntscr.com/e864e707b3714ac592de37323a84b487.png
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#188 [05:58] <hxprem> gday, my minecraft wont le me log in, ive changed my password and tried logging in again and no luck. i cant even log into my friends account or my cousins. this is frustrating. and now mojang have not replied to my enquiry and now is not sending me an email to change password again. any help?
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#191 [05:59] <nathaantfm> MegaUZI asks : why is he banned on #minecrafthelp ?
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#196 [06:33] <Jammie1712> ive just installed minecraft on my computer and when i try to launch the game it is telling me i dont have enough RAM to run the game although i gave 8114MB of RAM
#197 [06:33] <GreyVulpine> Jammie1712 - How did you do so?
#198 [06:34] <Jammie1712> from the minecraft website
#199 [06:34] <Jammie1712> have*
#200 [06:34] <GreyVulpine> How did you give Minecraft 8114MB of RAM?
#201 [06:34] <Jammie1712> ii have*
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#203 [06:34] <Jammie1712> mistype
#204 [06:35] <nathaantfm> the problem : you can't give more ram that you got
#205 [06:35] <Jammie1712> i know. ive ran the game once but now its saying i dont have enough ram to run the game
#206 [06:36] <GreyVulpine> Jammie1712 - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#207 [06:38] <Jammie1712> http://paste.ubuntu.com/12885102/
#208 [06:38] <GreyVulpine> Ah, I see. The reason why you're getting that error is because you're using a 512x Resource pack.
#209 [06:39] <Jammie1712> okay i see, so i just need to uninstall the resourse pack
#210 [06:39] <GreyVulpine> Yes.
#211 [06:39] <Jammie1712> thanks
#212 [06:41] <Tasioreczek> GreyVulpine, any help for my problem http://pastebin.com/1nH3GV9k, i did map repair following instructions at http://minecraft.gamepedia.com/Tutorials/Recover_corrupted_saved_world_data. Map started working but after going back at same place as before game started crasch again.
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#215 [06:44] <GreyVulpine> Tasioreczek - Got a reason why you're trying -Xmx3G and -Xmn3G?
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#220 [07:10] <Zur> this sucks
#221 [07:11] <chris_> can you help me with opening the gl file?
#222 [07:12] <chris_> plzs
#223 [07:12] <chris_> anybody
#224 [07:12] <chris_> I can't launch it without it.
#225 [07:14] <chris_> what the heck? why aren't you guys saying anything?
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#244 [07:31] <nathaantfm> hello, can someone help me? i got a problem with the menu on 1.8 and 1.8.1 using custom launcher (with official launcher I got no problem)
#245 [07:31] <nathaantfm> i can send you logs
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#247 [07:33] <nathaantfm> I got a graphical problem with the main menu, can someone help me? I can send you screenshots + logs, and I got an custom launcher. On 1.8.2 it's fixed but there isn't any forge version for 1.8.2.
#248 [07:33] <Lutzee> nathaantfm: We don't support custom launchers/mods etc
#249 [07:33] <Lutzee> ??> nathaantfm mods
#250 [07:33] <Absol> nathaantfm: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#251 [07:33] <Absol> nathaantfm: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#253 [07:34] <Zur> hello
#254 [07:34] <Lutzee> Hi Zur
#255 [07:34] <Zur> could u help
#256 [07:34] <nathaantfm> The launcher creator don't know the problem...
#257 [07:34] <Lutzee> nathaantfm: Thats a shame, we know less than they do
#258 [07:34] <Lutzee> Zur: Whats the problem?
#259 [07:35] <nathaantfm> because the error is a real minecraft error that people already got (1280: Invalid enum)
#260 [07:35] <Lutzee> nathaantfm: We don't support mods, end of story.
#261 [07:35] <Zur> you see i was told to wait 3 hours and change my password then try again but is thee anything else i could do
#262 [07:35] <Lutzee> Zur: no
#263 [07:35] <Zur> ohhh okay
#264 [07:35] <Lutzee> You'll have to wait
#265 [07:35] <Zur> ok
#266 [07:36] <Zur> im just really paranoid cause i think ive been hacked :/
#267 [07:36] <nathaantfm> And I got a problem with my Mojang Account : I can't change the mail.
#268 [07:36] <Lutzee> nathaantfm: You'll need to contact mojang if you are having trouble chaging your email address
#269 [07:37] <Lutzee> ??> nathaantfm mojang/email
#270 [07:37] <Absol> nathaantfm: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#271 [07:37] <Absol> nathaantfm: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#272 [07:37] <Zur> Lutzee
#273 [07:37] <Lutzee> nathaantfm: Don't forget to include your transaction ID
#274 [07:37] <nathaantfm> transaction ID? is that on profile? because i dont got it
#275 [07:37] <Lutzee> nathaantfm: It will have been emailed to you when you purchased.
#276 [07:37] <nathaantfm> i bought minecraft on 2011
#277 [07:38] <nathaantfm> i can't get it back
#278 [07:38] <Lutzee> ??> nathaantfm account/trans-id
#279 [07:38] <Absol> nathaantfm: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
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#282 [07:38] <nathaantfm> I can't do it. I'm not gonna change my mail...
#283 [07:39] <nathaantfm> Credit Card Change (parents)
#284 [07:40] <Zur> urghh another 42 minutes
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#295 [08:05] <Timi5> Hi, I just bouth and installed minecraft for windows. It doesn't start. Told me to make a dxdiag report which i uploaded to http://paste.ubuntu.com/12885465/. Can anybody help?
#296 [08:07] * Snigmordr [Snigmordr@notlogged] has quit. (Quit: Web client closed)
#297 [08:08] <Lord_Ralex> Timi5, install http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows+7+-+64
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#300 [08:10] <Lord_Ralex> Timi5, you will also need https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
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#308 [08:24] <BenKohn> Hello, there has been something wrong with my minecraft for a long time where the picture is very gray scale and the blocks/picture are distorted, almost as if watching a 3D movie without the classes.
#309 [08:24] <BenKohn> If there was anyway to upload a picture to show what I mean, please let me know so I can grab a screenshot.
#310 [08:25] <Lord_Ralex> BenKohn, in options, there is a '3D' option. Make sure that is disabled.
#311 [08:25] <Tasioreczek> secret options are doing it
#312 [08:26] <BenKohn> Will try that right now, and I tried playing with secret options and it did not help.
#313 [08:27] <BenKohn> So it is fixed, thank you Lord_Ralex, that was the issue.
#314 [08:27] <BenKohn> and thank you Tasioreczek for your advice as well.
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#317 [08:29] <Haid> Hello
#318 [08:29] <Haid> http://paste.ubuntu.com/12885630/ please
#319 [08:30] <Haid> link?
#320 [08:31] <Haid> please give me the link http://paste.ubuntu.com/12885630/
#321 [08:32] <Haid> can anything one help me please.
#322 [08:32] <Bluestopsign98> http://paste.ubuntu.com/12885620/
#323 [08:33] <Bluestopsign98> I ran the Intel Driver Update Utility, but it didnt find any Drivers for me to install
#324 [08:33] <Haid> me too
#325 [08:33] <Andrio> Haid, I'm afraid your graphics card isn't supported on Windows 7, and I'm not sure it can even handle Minecraft.
#326 [08:33] <Bluestopsign98> Did You just install windows 10?
#327 [08:33] <Andrio> Bluestopsign98, that's because there aren't any for Windows 10
#328 [08:33] <Bluestopsign98> That's what I was thinking, is there anything i can do?
#329 [08:33] <Bluestopsign98> or do i just have to wait
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#331 [08:34] <Andrio> You can downgrade to Windows 7, or use a newer PC.
#332 [08:35] <Bluestopsign98> I had windows 7 on it before i upgraded, and when i tried to install the driver it suggested, it kept failing
#333 [08:35] <Andrio> Mm
#334 [08:35] <Bluestopsign98> So i figured it couldnt hurt to upgrade
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#337 [08:38] <Bluestopsign98> I will try downgrading, but what should i do if it fails to install again?
#338 [08:39] <Andrio> Where did you get the previous suggestion from?
#339 [08:40] <Bluestopsign98> When MC crashed the first time, a box popped up with a button (Fix hte Problem)
#340 [08:40] * Mrlinusnyman [Mrlinusnyman@notlogged] has joined #minecrafthelp
#341 [08:41] <Bluestopsign98> I clicked on theat, it led me a page that told me to get the dxdiag
#342 [08:41] <Andrio> ok
#343 [08:41] * Mrlinusnyman [Mrlinusnyman@notlogged] has quit. (Client Quit)
#344 [08:41] <Bluestopsign98> it told me to go to intell
#345 [08:41] <Bluestopsign98> and use their auto detector
#346 [08:42] <Andrio> Those often don't work.
#347 [08:42] <Bluestopsign98> What should i use then?
#348 [08:44] <Andrio> Find a driver manually.
#349 [08:45] <Andrio> At http://downloadcenter.intel.com/
#350 [08:46] <Bluestopsign98> Should i try and get the one it autodetected?
#351 [08:47] * sonuku [sonuku@notlogged] has joined #minecrafthelp
#352 [08:47] <Andrio> yes.
#353 [08:47] <sonuku> hello?
#354 [08:47] <Bluestopsign98> Ok, thanks for your help
#355 [08:47] <sonuku> can u help me?
#356 [08:48] <sonuku> i am having trouble logging in
#357 [08:48] <sonuku> it says my mc account is not authiticated
#358 [08:48] <sonuku> and i have tried every suggestion on the webz
#359 [08:48] <Andrio> Where does it say that?
#360 [08:49] <sonuku> when i try to log into a multiplayer server
#361 [08:49] <Timi5> Lord_Rlex, I did an update of the amd mobility radeon driver (32 bit not 64 bit), seems to be enough, minecraft starts now. Intel Graphics Media Accelerator Driver can't be installed on my computer. Thanks a lot.
#362 [08:49] <Andrio> Have you tried closing Minecraft, logging out of the launcher and back in?
#363 [08:49] <sonuku> yes i have
#364 [08:50] <Andrio> mhm.
#365 [08:50] * lennardfa [lennardfa@notlogged] has joined #minecrafthelp
#366 [08:50] <sonuku> i need to call someone on mojang
#367 [08:50] <sonuku> i have donated money to servers
#368 [08:50] <sonuku> and now i cant use my account
#369 [08:50] <lennardfa> i cant loggin on mineshafter
#370 [08:50] <Andrio> sonuku, unfortunately they don't have a call centre, only email.
#371 [08:50] <lennardfa> yes i can logging but then it says ; an error report
#372 [08:51] <Andrio> sonuku, did you recently change your username?
#373 [08:51] <sonuku> no i did not
#374 [08:51] <Andrio> lennardfa, so go use the official launcher; Mineshafter isn't supported here.
#375 [08:51] <lennardfa> its the official launcher
#376 [08:52] <lennardfa> minecraft.com
#377 [08:52] <Timi5> hi
#378 [08:52] <Andrio> ok
#379 [08:52] <sonuku> andrio what do i do?
#380 [08:52] <Andrio> firstly, minecraft.com has nothing to do with Minecraft.
#381 [08:52] <Andrio> Second, Mineshafter is not the official launcher
#382 [08:52] <Timi5> hi
#383 [08:52] <Andrio> o/
#384 [08:52] <Timi5> o
#385 [08:53] <Andrio> sonuku, I'd email Mojang if it still doesn't work after a while.
#386 [08:53] <Andrio> ??> sonuku account/send-email
#387 [08:53] <Absol> sonuku: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#388 [08:53] <Absol> sonuku: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#389 [08:53] <lennardfa> i know, but i have also the official launcher, mineshafter was only to check of it is also a error
#390 [08:54] <Andrio> Mm
#391 [08:54] <Andrio> lennardfa, what happens if you use the official launcher, then?
#392 [08:54] * Jojo [Jojo@notlogged] has joined #minecrafthelp
#393 [08:54] <lennardfa> i loggin and then a press the play buttom, then its loading, and then it says
#394 [08:54] <lennardfa> ;o wait
#395 [08:55] <lennardfa> that there is a error report
#396 [08:55] <lennardfa> i start up minecraft and i copie what they say
#397 [08:55] <Chromaryu> ??> lennardfa paste
#398 [08:55] <Absol> lennardfa: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#399 [08:56] <Chromaryu> do that way to paste please
#400 [08:57] * oerg866_ [oerg866_@notlogged] has joined #minecrafthelp
#401 [08:58] <sonuku> ok listen
#402 [08:58] <Jojo> Hello i can't change skin, i have paid and it´s says "You have to purchase the PC/Mac version of Minecraft to change your skin here" but i have already paid and aim inlogged
#403 [08:59] <sonuku> i bought the account online from someone
#404 [08:59] <sonuku> and i dont know its original email address
#405 [08:59] <sonuku> will that mess me up?
#406 [08:59] <Chromaryu> ??> sonuku account/scam
#407 [08:59] <Chromaryu> ....
#408 [08:59] <Andrio> sonuku, probably
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#410 [09:00] <sonuku> ok but it worked for a longtime
#411 [09:00] <Andrio> Are you sure 'someone' didn't change it?
#412 [09:00] <sonuku> yes cuz it lets me login
#413 [09:00] <sonuku> just not play on multiplayer now
#414 [09:00] <Andrio> Jojo, you sure you're using the correct email address?
#415 [09:00] * deathspawn [deathspawn@notlogged] has quit. (Read error: Connection reset by peer)
#416 [09:00] <Jojo> yes
#417 [09:01] * Timi5 [Timi5@notlogged] has quit. (Quit: Web client closed)
#418 [09:01] <Chromaryu> Jojo, Can you login to launcher?
#419 [09:01] <Jojo> yes
#420 [09:01] <sonuku> how was i scammed if i can still log in?
#421 [09:01] <Jojo> i have the latest verion
#422 [09:03] <Jojo> Do i need to Java on the latest version?
#423 [09:03] * oerg866 [oerg866@notlogged] has quit. (Ping timeout: 378 seconds)
#424 [09:04] <Andrio> Yes, but the newest native launcher will create its own installation for you.
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#426 [09:06] <Jojo> Where can i check if it works with java
#427 [09:06] <Andrio> That isn't relevant to changing your skin, though
#428 [09:06] <sonuku> hello?
#429 [09:06] <sonuku> anymore advice for me?
#430 [09:07] <Jojo> Can i reinstall minecraft and start allover?
#431 [09:10] * AU518987077|MD_ [AU518987077|MD_@notlogged] has joined #minecrafthelp
#432 [09:11] <sonuku> hell
#433 [09:11] <sonuku> hello are u saying i was scammed?
#434 [09:11] * Ethan [Ethan@notlogged] has joined #minecrafthelp
#435 [09:11] <sonuku> plz tell me something
#436 [09:12] <Ethan> About usernames I was wondering if there was a way to get rid of someone's user name because they play anymore?
#437 [09:12] <Andrio> sonuku, it's possible
#438 [09:12] <Andrio> It's possible they changed the name
#439 [09:13] <Ethan> But if they don't play how would they change it so that someone else could get it?
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#444 [09:14] <sonuku> yep it was changed today
#445 [09:14] <sonuku> i just checked
#446 [09:15] <sonuku> how do i get it back?
#447 [09:15] <sonuku> i paid for that
#448 [09:15] <Andrio> ah
#449 [09:16] <Andrio> Well, the only thing that comes to mind is take it up with whomever you bought your account from.
#450 [09:17] <Ethan> Is there a way to take a name from a player who doesn't play anymore? if they haven't changed it?
#451 [09:21] <Andrio> I don't believe so.
#452 [09:23] <sonuku> andrio my name was changed how do i find out where that name plays at so i can talk to them
#453 [09:23] * pedro [pedro@notlogged] has joined #minecrafthelp
#454 [09:23] <Andrio> Well, you bought it from them somehow
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#459 [09:37] <millmoss> Hi, My son has Minecraft on the PS3 and while it looks like we got the 1.8 Bountiful update (we're currently on 1.20), some of the things mentioned as upgrades aren't available to him. Was the PS# 1.8 update the Bountiful update?
#460 [09:37] <millmoss> Thanks in advance for any help
#461 [09:37] <Chromaryu> 1.8update is only for pc.
#462 [09:38] <millmoss> ah. so we don't know if and when consoles will get that stuff
#463 [09:39] <Chromaryu> Mojang Todo list is 1.PC1.9(Currently on SS) 2.Other console
#464 [09:39] <Chromaryu> Cosider check Twitter of Notch and Jeb
#465 [09:39] <sonuku> andrio u there
#466 [09:40] <sonuku> i have the transaction
#467 [09:40] <sonuku> where i bought it from
#468 [09:40] <Chromaryu> There must be notice of update
#469 [09:40] <sonuku> is there anything i can do legally
#470 [09:41] * IVanillaBro [IVanillaBro@notlogged] has joined #minecrafthelp
#471 [09:42] <IVanillaBro> hi could i have help my minecraft keeps crashing whenever i join a world
#472 [09:42] <sonuku> can i?
#473 [09:42] <Andrio> sonuku, is it the transaction ID from the original purchase from Mojang?
#474 [09:42] * gabriellek [gabriellek@notlogged] has joined #minecrafthelp
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#478 [09:44] <CubeTheThird> IVanillaBro, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#479 [09:44] * sito312 [sito312@notlogged] has quit. (Client Quit)
#480 [09:46] <CubeTheThird> <Chromaryu> Cosider check Twitter of Notch and Jeb
#481 [09:46] <CubeTheThird> umm.. notch?
#482 [09:46] <gabriellek> Is this chat an actual live help to purchase the game?
#483 [09:46] <IVanillaBro> here you go http://paste.ubuntu.com/12886080/plain/
#484 [09:47] <gabriellek> Because I was trying to buy
#485 [09:47] <CubeTheThird> gabriellek, what trouble are you having with purchasing?
#486 [09:47] <CubeTheThird> IVanillaBro, what anti-virus and firewall software do you have?
#487 [09:47] <gabriellek> Because I was trying to buy Minecraft and it won't let me.
#488 [09:47] <CubeTheThird> gabriellek, what happens exactly?
#489 [09:48] * clarjon1 [clarjon1@notlogged] has joined #minecrafthelp
#490 [09:48] <IVanillaBro> malwarbyte anti virus protection
#491 [09:48] <CubeTheThird> ??> IVanillaBro tools/hjt
#492 [09:48] <Absol> IVanillaBro: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#493 [09:48] <Absol> IVanillaBro: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#494 [09:48] <gabriellek> We entered our debit card number with the right details and it keeps saying that there was an error in purchasing.
#495 [09:49] <CubeTheThird> gabriellek, you should contact your bank, make sure they are not blocking international purchases to Sweden
#496 [09:49] <IVanillaBro> where do i go to see my firewall?
#497 [09:49] <gabriellek> That might explain because i am in the United States.
#498 [09:50] <CubeTheThird> IVanillaBro, please follow the instructions Absol has given you
#499 [09:50] <IVanillaBro> i do not understand absol
#500 [09:51] <CubeTheThird> IVanillaBro, what do you not understand?
#501 [09:51] <IVanillaBro> almost everything
#502 [09:52] * Michii12 [Michii12@notlogged] has joined #minecrafthelp
#503 [09:52] <IVanillaBro> be right back
#504 [09:52] <Michii12> http://paste.ubuntu.com/12886114/
#505 [09:53] <CubeTheThird> Michii12, one moment
#506 [09:53] <Michii12> i dnt know what to do but i think i need help xD
#507 [09:53] <CubeTheThird> Michii12, download and install https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-Windows-7-Windows-Vista-exe-
#508 [09:53] <Michii12> thank you
#509 [09:56] <IVanillaBro> im back
#510 [09:56] <CubeTheThird> IVanillaBro, ok, so start by downloading the software
#511 [09:56] * deathspawn [deathspawn@notlogged] has joined #minecrafthelp
#512 [09:57] <Chromaryu> Markus Presson, Project leader
#513 [09:57] <IVanillaBro> What software is it Micro Hijackthis
#514 [09:57] <Chromaryu> Log tool
#515 [09:57] <CubeTheThird> Chromaryu, Notch hasn't worked for Mojang in over a year
#516 [09:57] <CubeTheThird> IVanillaBro, it's a diagnostics tool, as indicated
#517 [09:57] <Chromaryu> Ah
#518 [09:58] <IVanillaBro> ok
#519 [09:58] <Chromaryu> So check Jebs twitter :P
#520 [09:58] <Chromaryu> (huge mistake)
#521 [09:59] * CommGuru [CommGuru@notlogged] has joined #minecrafthelp
#522 [09:59] <IVanillaBro> now what do i do i made a log file
#523 [10:00] <CubeTheThird> <Absol> IVanillaBro: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#526 [10:02] <IVanillaBro> http://paste.ubuntu.com/12886172/plain/
#527 [10:02] <CubeTheThird> IVanillaBro, you appear to also have avast software installed
#528 [10:02] <IVanillaBro> HMMMMM?\
#529 [10:03] <CubeTheThird> IVanillaBro, use this tool to remove it: https://www.avast.com/uninstall-utility
#530 [10:03] <CubeTheThird> IVanillaBro, feel free to reinstall it if you wish. Malwarebytes is anti-malware, so it's fine to have it with anti-virus
#531 [10:05] * KitKat [KitKat@notlogged] has joined #minecrafthelp
#532 [10:05] <KitKat> Heyo
#533 [10:05] <CubeTheThird> hello KitKat
#534 [10:05] <Chromaryu> hi kitkat
#535 [10:06] <KitKat> hey guys.Just a little thing. I'm using a heavily modded version of Minecraft [101 mods] and I'v installed Metallurgy and can't seem to be able to craft the Mint. Is there an addon or another dependency that I need to be able to access them?
#536 [10:07] <CubeTheThird> KitKat, sorry we don't support mods here
#537 [10:07] <KitKat> Crap. Alright. Anywhere I can go?
#538 [10:07] <CubeTheThird> KitKat, I'd suggest you look for a website or forum for the mods in question
#539 [10:08] * IVanillaBro [IVanillaBro@notlogged] has quit. (Ping timeout: 204 seconds)
#540 [10:08] <KitKat> K. By the way, I NEED HELP. Now that that's done, Imma go and lurk.
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#542 [10:09] <CubeTheThird> ``message
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#553 [10:15] <Sam_Gaens> i cant play minecraft anymore
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#566 [10:26] <maksmd> when i change horbar item i cant see the name of the item
#567 [10:26] <maksmd> help
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#570 [10:28] <CrazyP3nguin> Here is a Link to the Ubuntu Page: http://paste.ubuntu.com/12886284/ Does anybody know what i can do left? I updated Java, I updated my graphic drivers and I updated my graphic board on my device driver.
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#572 [10:31] <maksmd> im waiting so mutch time for a help , i logged on last night to
#573 [10:31] <maksmd> but probably noone know what is this bug or idk
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#576 [10:41] * TheQcGamer [TheQcGamer@notlogged] has joined #minecrafthelp
#577 [10:42] <TheQcGamer> i can't login because i was use a old email adress and i forgot my pasword
#578 [10:44] * pacotacolaco [pacotacolaco@notlogged] has joined #minecrafthelp
#579 [10:44] <pacotacolaco> http://paste.ubuntu.com/12886449/
#580 [10:45] <TheQcGamer> what is that link ?
#581 [10:45] <pacotacolaco> My drivers are outdated
#582 [10:45] <pacotacolaco> It told me to copy this report and share it here.
#583 [10:46] <TheQcGamer> are you gona help me or ?
#584 [10:46] <pacotacolaco> Im here for help aswell lol.
#585 [10:46] <TheQcGamer> okok
#586 [10:46] <TheQcGamer> lol
#587 [10:47] <Chromaryu> pacotacolaco: I am sorry, but your graphic board does not support windows 10
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#589 [10:48] <pacotacolaco> And i cant update it"?
#590 [10:49] <Chromaryu> You have to downgrade windows 7
#591 [10:49] * An_Angry_Brit [An_Angry_Brit@notlogged] has joined #minecrafthelp
#592 [10:49] <Chromaryu> or buy new graphic board
#593 [10:49] <pacotacolaco> Okay, thanks for the help!
#594 [10:50] <CubeTheThird> TheQcGamer, are you unable to reset the password?
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#597 [10:53] <TheQcGamer> yes CubeTheThird
#598 [10:53] <CubeTheThird> TheQcGamer, you will have to contact Mojang in that case
#599 [10:53] <CubeTheThird> ??> TheQcGamer mojang/email
#600 [10:53] <Absol> TheQcGamer: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#601 [10:53] <Absol> TheQcGamer: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#604 [10:56] <TheQcGamer> yes i send one but im not shure of my game email i was took in the bast
#605 [10:56] <TheQcGamer> past*
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#608 [10:57] <Mask_Br> me ajudem
#609 [10:57] * Kaname [Kaname@notlogged] has quit. (Ping timeout: 378 seconds)
#610 [10:57] <Mask_Br> meu minecraft neo entra mais
#611 [10:58] <Mask_Br> oq eu fasso
#612 [10:58] <CubeTheThird> TheQcGamer, did you send them the transaction ID of your purchase?
#613 [10:58] <TheQcGamer> no i don't know where i can take it ..?
#614 [10:59] <CubeTheThird> TheQcGamer, what method of payment did you use?
#615 [10:59] <TheQcGamer> a credit card I think
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#617 [11:00] <CubeTheThird> TheQcGamer, around when did you make the purchase?
#618 [11:00] <Mask_Br> ello help me my minecraft enters no longer WHAT Faso
#619 [11:00] <TheQcGamer> 2 years ago i think
#620 [11:00] <Mask_Br> hello help me my minecraft enters no longer WHAT Faso
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#622 [11:00] <CubeTheThird> TheQcGamer, so in 2013?
#623 [11:00] <TheQcGamer> yes i think .. im not shure
#624 [11:00] <AFlyingWalrus> hello
#625 [11:00] <CubeTheThird> Mask_Br, do you get an error message?
#626 [11:01] <CubeTheThird> ??< account/trans-id/skrill
#627 [11:01] <CubeTheThird> TheQcGamer, well you may need to contact skrill about the ID in that case
#628 [11:01] <AFlyingWalrus> http://paste.ubuntu.com/12886544/
#629 [11:01] <CubeTheThird> ??> TheQcGamer account/trans-id/skrill
#630 [11:01] <Absol> TheQcGamer: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#631 [11:01] <Absol> TheQcGamer: If you need to recover your transaction ID from this service, you will need to contact Skrill: https://help.skrill.com/en/SpeakToSkrill
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#634 [11:02] <CubeTheThird> AFlyingWalrus, you didn't paste the complete report onto the website
#635 [11:02] <TheQcGamer> so i go on this link
#636 [11:02] <CubeTheThird> yes
#637 [11:02] <AFlyingWalrus> but ı have a problem and in Mojang website say this
#638 [11:03] * oldtopman [oldtopman@notlogged] has joined #minecrafthelp
#639 [11:04] <CubeTheThird> AFlyingWalrus, you need to put the complete dxdiag report onto http://paste.ubuntu.com
#640 [11:05] <AFlyingWalrus> ı do this
#641 [11:06] <Weo> The Direwolf20 modpack freezes as soon as the log says "[Client thread/WARN] [FastCraft-core]: The sprite Chisel:snakestone/obsidian/particles/7 caused the mipmap level to drop from 4 to 3 because it's too small (8x8 px)." I've tried many solutions, and none of them have worked. I have a Ubuntu pastebin of some DirectX specs, please help.
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#644 [11:08] <Chromaryu> Weo
#645 [11:08] <Chromaryu> Consider go to #FTB
#646 [11:08] <Chromaryu> nvm
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#649 [11:09] <AFlyingWalrus> http://paste.ubuntu.com/12886544/ please help me
#650 [11:09] <TheQcGamer> I have get a inquiry do is that i was need?
#651 [11:10] <AFlyingWalrus> bad group
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#653 [11:12] <TheQcGamer> CubeTheThird?
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#657 [11:15] <dangerbanana> danerbanana
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#661 [11:17] <LukeM> Hello, my minecraft keeps running ut of memory
#662 [11:18] <LukeM> I have 8gb of the stuff, NVIDIA graphics card and a inte i7-4785T (simular to the 4790k)
#663 [11:19] <LukeM> i have tried to put the ram up in the xmx1g
#664 [11:19] <CubeTheThird> LukeM, are you using mods or resource packs?
#665 [11:19] <LukeM> yes
#666 [11:19] <LukeM> i am using shaders
#667 [11:19] <CubeTheThird> LukeM, then I recommend you allocate more than 1GB or ram
#668 [11:19] <LukeM> and a reastic texture pack
#669 [11:19] <LukeM> I cant
#670 [11:19] <LukeM> It won t let me
#671 [11:20] <LukeM> other wise minecraft wont launch atall
#672 [11:20] <LukeM> now it juts launches, loads up and crashes straight
#673 [11:21] <CubeTheThird> LukeM, are you using the default game launcher?
#674 [11:21] <LukeM> yes
#675 [11:21] <LukeM> everything is default exept the mods and texture pack
#676 [11:21] <LukeM> and i can oly keep it on XMX1G otehrwise is wont work, no more no less
#677 [11:21] <LukeM> *only
#678 [11:22] <CubeTheThird> ??> LukeM launcher/log
#679 [11:22] <Absol> LukeM: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#680 [11:22] <Absol> LukeM: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#681 [11:22] <LukeM> Ok roger
#682 [11:23] <LukeM> ok pasted it
#683 [11:23] <CubeTheThird> LukeM, give the link to your paste here
#684 [11:23] <LukeM> http://paste.ubuntu.com/12886699/
#685 [11:24] <CubeTheThird> ah well there's the problem
#686 [11:24] <CubeTheThird> LukeM, you need to install 64 bit java
#687 [11:24] <CubeTheThird> ??> LukeM java/1.8
#688 [11:24] <Absol> LukeM: You can get Java 8 for almost any platfom here: http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#689 [11:24] <LukeM> oh do i have 32bit?
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#691 [11:25] <CubeTheThird> ya
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#695 [11:25] <LukeM> oh ok thx
#696 [11:26] <LukeM> bye
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#698 [11:28] <Jin17> hmm i have almost the same problem as LukeM
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#700 [11:28] <Jin17> the only thing is i have set 3 gb as min and 5 as max
#701 [11:28] <Jin17> and using mods
#702 [11:30] <CubeTheThird> Jin17, does it happen without mods?
#703 [11:31] <Jin17> actually i do not know
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#705 [11:32] <Jin17> but i do now i use java 8. 60, 64 bits
#706 [11:34] <Jin17> it do not
#707 [11:34] <Jin17> it work with out a problem
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#713 [11:36] <CubeTheThird> Jin17, so with the mods it runs out of memory?
#714 [11:36] <banana> hey it says my graphic drivers need updating where do i go to do that do i need to buy new ones?
#715 [11:37] <Jin17> journeymap
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#724 [11:50] <Kirison> my Minecraft don't open
#725 [11:51] <CubeTheThird> Kirison, what happens?
#726 [11:51] <Kirison> My minecraft redirect me to: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/
#727 [11:52] <CubeTheThird> Kirison, do you have a dxdiag report then?
#728 [11:53] <Kirison> yes
#729 [11:53] <CubeTheThird> Kirison, give a link to it here
#730 [11:54] <Kirison> my link of the web ''ubuntu''?
#731 [11:54] <Kirison> http://paste.ubuntu.com/12886868/
#732 [11:55] <CubeTheThird> Kirison, one moment
#733 [11:55] <Kirison> Okay
#734 [11:55] <CubeTheThird> Kirison, have you always experienced this issue?
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#736 [11:56] <Kirison> NO
#737 [11:56] <Kirison> No*
#738 [11:56] <Kilesta> Não esta pegando meu minecraft
#739 [11:56] <Kilesta> Já atualizei os drivers e nada
#740 [11:57] <CubeTheThird> Kirison, did it only start after upgrading to windows 10?
#741 [11:57] <Kirison> Yes
#742 [11:57] <CubeTheThird> Kirison, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7/8, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#743 [11:57] <Kilesta> OI
#744 [11:57] <Kilesta> Alguem pode me atender
#745 [11:57] <Kirison> Okey
#746 [11:57] <Kirison> Thx
#747 [11:57] <Kirison> Bye
#748 [11:58] <Kilesta> alguem
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#750 [11:58] <Kilesta> aloooo
#751 [11:58] <CubeTheThird> Kilesta, we only speak English here
#752 [11:58] <Kilesta> ;-;
#753 [11:58] <Kilesta> my problem in minecraft http://paste.ubuntu.com/12886889/
#754 [11:59] <CubeTheThird> Kilesta, one moment
#755 [11:59] <CubeTheThird> Kilesta, download and install https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
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#757 [12:00] <Kilesta> my pc is 32 bits
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#759 [12:00] <CubeTheThird> Kilesta, no, it's 64 bit
#760 [12:00] <Kilesta> My pc is 64 bits²
#761 [12:01] <Kilesta> ?
#762 [12:01] <CubeTheThird> yes
#763 [12:01] <Kilesta> okok
#764 [12:01] <Jin17> sorry
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#766 [12:01] <Dawjen> ok i have appaerently migrated my mc account but idk what email i changed it to - help?
#767 [12:01] <Jin17> sorry cube forgot to remove the checkmark
#768 [12:02] <CubeTheThird> Dawjen, why do you say 'apparently'? did you not migrate it yourself?
#769 [12:02] <Kilesta> What do I do when finished?
#770 [12:02] <CubeTheThird> Kilesta, install it
#771 [12:02] <Dawjen> i must have but it was ages ago
#772 [12:02] <CubeTheThird> Kilesta, after that, reboot your computer and try the game again
#773 [12:02] * SummerPLC [SummerPLC@notlogged] has joined #minecrafthelp
#774 [12:02] <CubeTheThird> Dawjen, what is your minecraft username?
#775 [12:02] <Dawjen> Dawjen
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#777 [12:02] <Kilesta> ok
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#779 [12:03] <CubeTheThird> Dawjen, as far as I can tell that name was changed in august. Considering you do not recall migrating it, I would think your account has been compromised
#780 [12:04] <CubeTheThird> ??> Dawjen mojang/email
#781 [12:04] <Absol> Dawjen: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#782 [12:04] <Absol> Dawjen: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#783 [12:04] <SummerPLC> Hello
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#785 [12:04] <Dawjen> wait dude can you just tell me the new name or email please i know the password just the other thing to login
#786 [12:04] <CubeTheThird> hello sugoi
#787 [12:04] <CubeTheThird> oops
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#789 [12:05] <CubeTheThird> Dawjen, the name is currently wimo, but I don't know what the email is. Only Mojang has that info
#790 [12:05] <Dawjen> wimo?? that not me
#791 [12:06] <CubeTheThird> Dawjen, follow the instructions Absol gave you to contact Mojang about it
#792 [12:06] * guilhermehack [guilhermehack@notlogged] has joined #minecrafthelp
#793 [12:06] <lewis> I have a problem with my minecraft account. i think i recently migrated or added a braught minecraft account to a mojang account but when i log in with the mojan mane it sais that account doesnt exist when i used it last week ??
#794 [12:07] <CubeTheThird> lewis, what is your minecraft username?
#795 [12:07] <Dawjen> cube so i cant do shit untill they emil me
#796 [12:07] <Absol> Dawjen: Please keep it civil
#797 [12:07] <lewis> Rift_Embrace
#798 [12:07] <CubeTheThird> Dawjen, would seem so
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#800 [12:07] <CubeTheThird> lewis, please test all your emails on http://www.minecraft.net/retrievename
#801 [12:08] <lewis> ok
#802 [12:08] <Dawjen> @cubethethird so i can play untill i get emailed?
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#804 [12:08] <CubeTheThird> Dawjen, well you need them to email you so you can recover your account
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#806 [12:09] <lewis> ok ill wait for a reply email
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#813 [12:14] <lewis> not recieved an email on any of the accounts... do i need 2 worry or just wait?
#814 [12:15] <CubeTheThird> lewis, wait 1 hour. If then you still haven't received an email, you should contact Mojang
#815 [12:15] <CubeTheThird> ??> lewis mojang/email
#816 [12:15] <Absol> lewis: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#817 [12:15] <Absol> lewis: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#818 [12:19] <lewis> ok thankyou all
#819 [12:19] <Brondon> i cant sign into my mojang account what is going on??
#820 [12:19] <CubeTheThird> Brondon, what happens when you try?
#821 [12:19] <CubeTheThird> .mcstatus
#822 [12:19] <ExtremeBot> [Website: 7Quite Slow][Login: 7Quite Slow][Session: 7Quite Slow][Realms: 7Quite Slow][Skins: 3Online]
#823 [12:20] <CrystalMare> rip
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#825 [12:20] <Brondon> Error! Unknown e-mail address or password. comes up
#826 [12:20] <CubeTheThird> Brondon, have you tried resetting your password?
#827 [12:21] <Brondon> about 10 times
#828 [12:21] <CubeTheThird> ??> Brondon login/throttle
#829 [12:21] <Absol> Brondon: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#830 [12:21] <Absol> Brondon: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#831 [12:21] <CrystalMare> .m
#832 [12:21] <PangeaBot> (CrystalMare) 03Online: Login, Session, Skins, Realms | 04Timed Out: Website (±1m)
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#835 [12:22] <Brondon> so i have to wait 3 hours
#836 [12:22] <Brondon> and it's over
#837 [12:22] <CubeTheThird> yes
#838 [12:24] <lewis> cube r u a moderator or part of support team because you are verry helpfull XD
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#841 [12:25] <Brondon> is there a way to tell when i entered 3 incorrect login attempts?
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#843 [12:25] <CubeTheThird> lewis, I moderate this chatroom, but it is run by volunteers
#844 [12:25] <CubeTheThird> Brondon, no. The 3 hours starts after your last attempt though
#845 [12:25] <lewis> ahh ok well you are all verry helpfull! speaak to someone in an hour XD
#846 [12:26] <Brondon> alright thanks alot :)
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#852 [12:40] <kristin> Hi, I am trying to login to my minecraft account on https://minecraft.net/ and my password is not recogized. I tried resetting it twice, but still no luck.
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#855 [12:41] <kristin> hello
#856 [12:41] <kristin> I am having troubles loging into my account. I can't get my password to be authorized. I tried resetting it 3 times and still no luck.
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#858 [12:41] <Arrow_> Cannot log in to the launcher, SocketTimeoutException: Connect timed out
#859 [12:41] <Arrow_> Cannot log in to the launcher, SocketTimeoutException: Connect timed out
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#863 [12:45] <Creeper_man_123> I need help
#864 [12:45] <Creeper_man_123> i just installed Mincraft, buth there is an error
#865 [12:45] <Creeper_man_123> my computer can not find the drivers to run the game
#866 [12:46] <webrosc> ??> Creeper_man_123 win/dxdiag
#867 [12:46] <Absol> Creeper_man_123: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#868 [12:46] <Creeper_man_123> my englisch is verry poor, and i dont what to do
#869 [12:46] <webrosc> Creeper_man_123, do as absol said
#870 [12:46] <Creeper_man_123> i followd the instructions, like the URL
#871 [12:46] <Creeper_man_123> buth stil nothing
#872 [12:47] <webrosc> post the link then please
#873 [12:47] <Creeper_man_123> what link do you meen? :)
#874 [12:47] <Creeper_man_123> sorry, hopeles
#875 [12:47] <webrosc> follow the guide absol lnked then, and that will get you a link to give to us
#876 [12:48] <Creeper_man_123> i have a system information report
#877 [12:49] <Creeper_man_123> is it this what you meen?
#878 [12:49] <webrosc> post the dxdiag report to paste.ubuntu.com then link that here
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#880 [12:50] <Creeper_man_123> Paste from Creeper_man_123 at Wed, 21 Oct 2015 17:49:46 +0000
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#882 [12:50] <webrosc> ??> Creeper_man_123 paste
#883 [12:50] <Absol> Creeper_man_123: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#884 [12:50] <webrosc> Creeper_man_123, use that ^^^
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#886 [12:52] <Creeper_man_123> Paste from Creeper_man_123 at Wed, 21 Oct 2015 17:51:41 +0000
#887 [12:52] <webrosc> READ what absol said and follow it
#888 [12:53] <Creeper_man_123> http://paste.ubuntu.com/12887290/
#889 [12:53] <webrosc> thank you
#890 [12:53] <webrosc> Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#891 [12:53] <Creeper_man_123> how do you downgrade?
#892 [12:53] <webrosc> But to be honest that computer is not really powerful enough for minecraft
#893 [12:54] <Creeper_man_123> i was afraid that you would say that
#894 [12:55] <webrosc> ??> Creeper_man_123 win/downgrade
#895 [12:55] <Creeper_man_123> can you please let me know how to downgrade the computer?
#896 [12:55] <Absol> Creeper_man_123: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#897 [12:55] <Creeper_man_123> ok, thnx
#898 [12:55] <Creeper_man_123> i was to quick
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#904 [13:04] <Arrow_> Cannot log in to the launcher, SocketTimeoutException: Connect timed out
#905 [13:06] <Arrow_> Mojang servers say they're up.
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#907 [13:07] <Dawjen> okay so if i know what my account name was before migration - the password but not the new email - caan i login somehow
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#921 [13:26] <Ben_> Hello
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#925 [13:26] <captain5000> I think my mojang account may have been disabled
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#931 [13:27] <captain5000> my mojanga ccount seems to have been disabled
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#935 [13:33] <Arrow_> This is helpful.
#936 [13:34] <yannis88100> help me please , that makes two weeks that Mojang not answered me ...
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#939 [13:36] <yannis88100> help me please ! that makes two weeks that Mojang not answered me ...
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#944 [13:43] <Lordomix863> Hi ! I've got a problem with Minecraft Windows 10 Beta, I've the game on PC, and my licence on Windows 10, but the game tell me to "Buy Minecraft" and I can't play
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#959 [13:57] <adaniel88> i cant login to minecraft and i am entering all my details correctly
#960 [14:01] <Brondon> adaniel
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#963 [14:02] <Brondon> After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#964 [14:02] <smisler> hi, I can't launch minecraft on my windows 7 computer
#965 [14:02] <DanTheMan1312> i need help with joining local servers (people connected to my internet)
#966 [14:02] <Brondon> This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#967 [14:02] <DanTheMan1312> hello?
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#970 [14:03] <smisler> lack of updated graphics driver says
#971 [14:03] * xXxmlg_proxXx [xXxmlg_proxXx@notlogged] has joined #minecrafthelp
#972 [14:04] <DanTheMan1312> i need help with people joining a local server
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#976 [14:06] <Ninjapoo21> How come I can see regular chat but like what I /tpa or /home in a server i dont see it so my command visuals are not working why is that?
#977 [14:07] <Ninjapoo21> Does Anyone know?
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#979 [14:12] <blackrow> i can't download the new minecraft version because of my processor. What should i do?
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#983 [14:18] <hudson> como estala
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#1000 [14:28] <VirtualJG> how do i register for nickserv? i tried the command and it doesn't work
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#1002 [14:29] <Anna> they always leave so fast.
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#1005 [14:30] <Anna> :/
#1006 [14:30] * VirtualJG [VirtualJG@notlogged] has joined #minecrafthelp
#1007 [14:30] <Anna> VirtualJG: this channel is for mjnecraft related help, for irc related help see #help
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#1017 [14:37] <m00ch0> Hello, I have recently got the itch to play minecraft once again but the last time I played was in 2012- early 2013 and all I remember is my username currently any idea how I go about getting my account back
#1018 [14:37] * aleflindo [aleflindo@notlogged] has quit. (Client Quit)
#1019 [14:38] <mattym> m00ch0, Did you try the password reset option?
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#1021 [14:39] <m00ch0> it asks for a email which I can no longer remember
#1022 [14:40] * Louise [Louise@notlogged] has joined #minecrafthelp
#1023 [14:41] <mattym> m00ch0, What is the username?
#1024 [14:42] <m00ch0> m00ch0
#1025 [14:42] <m00ch0> I was last playing it where you were able to play in the browser or download it
#1026 [14:43] <Louise> Hi I have a problem with "Pixel Format Not Accelerated This error message is commonly caused by outdated video card drivers. To fix this, you generally need to update your video card drivers" I have tried with Intel (which my computer tells me I have0 and it says there are no updates. I know little about minecraft and this is for my 7 year old son. My husband did the update for windwos 10 but my daughter says it's diff
#1027 [14:43] <mattym> Louise, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1028 [14:44] <mattym> m00ch0, Go here: https://minecraft.net/retrievename -- Put in all the email addresses you use. The right one will send you back an email containing your ingame username. That'll be the email address you use to get the password reset info.
#1029 [14:44] <Louise> ias that the ubantu paste thing?
#1030 [14:44] <mattym> Louise, Yes
#1031 [14:44] <Louise> http://paste.ubuntu.com/12887912/
#1032 [14:44] <m00ch0> Some I dont even have access to any more
#1033 [14:45] <mattym> Louise, Not that one, hang on
#1034 [14:45] <mattym> ??> Louise win/dxdiag
#1035 [14:45] <Absol> Louise: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1036 [14:45] <mattym> Louise, Follow the instructions in the link from Absol
#1037 [14:45] <mattym> m00ch0, If it turns out to be one you dont have access too, you will need to contact Mojang
#1038 [14:45] <mattym> ??> m00ch0 mojang/email
#1039 [14:45] <Absol> m00ch0: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1040 [14:45] <Absol> m00ch0: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1041 [14:45] <mattym> m00ch0, If you cant get the email, fill out the form Absol linked
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#1043 [14:46] <Louise> http://paste.ubuntu.com/12887999/ is this it?
#1044 [14:47] <mattym> Louise, yes
#1045 [14:47] <Louise> thanks
#1046 [14:47] <mattym> Louise, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1047 [14:47] <m00ch0> Thank you very much
#1048 [14:47] <Louise> As I have paid for it can I get it on another device?
#1049 [14:48] <mattym> Louise, For the regular version of Minecraft you can play on any PC/Mac that meets the games requirements
#1050 [14:48] <mattym> Louise, You just need to install it and log in
#1051 [14:49] <Louise> I bought the £17.99 version fromm the site that you download onto the computer. I can put it on our laptop instead but I don't want to pay twice.
#1052 [14:49] * Ronon [Ronon@notlogged] has joined #minecrafthelp
#1053 [14:50] <mattym> Louise, Like i said, if you own the computer version, all you need to do in order to play on another computer, is install Minecraft on that computer, then log in
#1054 [14:50] <Louise> I probbaly sound really dumb but how do I install without paying again?
#1055 [14:51] <Ronon> Hello, I have a problem with my Minecraft Server it keep on crashing and i don't know why . I have a pastebin link for the server Log : http://pastebin.com/TVdcmREL
#1056 [14:51] <Louise> It came straight off the site so I don't have a hard copy to install
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#1059 [14:52] <Cody> is any body there
#1060 [14:52] <Cody> my account will not log in
#1061 [14:52] * Cody is now known as Guest98897
#1062 [14:52] <mattym> Louise, On the other computer just go to minecraft.net/download On that page it has all the info
#1063 [14:52] <Guest98897> no that does not work
#1064 [14:52] <Louise> Okay I'll give it a go. thank you
#1065 [14:52] <mattym> ??> Ronon mods
#1066 [14:52] <Guest98897> i have changed my password to my email and still cant log in
#1067 [14:52] <Absol> Ronon: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1068 [14:52] <Absol> Ronon: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#1071 [14:52] <mattym> ??> Guest98897 login/throttle
#1072 [14:52] <Absol> Guest98897: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1073 [14:52] <Absol> Guest98897: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1074 [14:53] <Guest98897> can you tell me my account email?
#1075 [14:53] <Guest98897> i think i know what it is but not sure
#1076 [14:53] <Ronon> @mattym Hosencorp 2
#1077 [14:53] <mattym> Ronon, Did you read what Absol said?
#1078 [14:53] <Guest98897> yes
#1079 [14:54] <mattym> Guest98897, Only read the messages with your name
#1080 [14:54] <Ronon> Yeah ok sorry :D
#1081 [14:54] <mattym> Guest98897, Go here: https://minecraft.net/retrievename -- Put in all the email addresses you use. The right one will send you back an email containing your ingame username. That'll be the email address you use to log into minecraft with.
#1082 [14:57] <Guest98897> still nothing and i know that the email that i use is correct and still no email
#1083 [14:57] <Guest98897> nv, i got it
#1084 [14:58] <Guest98897> so wait 3 hours?
#1085 [14:59] <Guest98897> it still will not let me log in
#1086 [15:00] <Guest98897> i tried on my phone
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#1093 [15:06] <Brondon> .m
#1094 [15:06] <PangeaBot> (Brondon) 03Online: Login, Session, Skins, Website, Realms
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#1100 [15:14] <yannis88100> Help me please ! that makes two weeks that Mojang not answered me ...
#1101 [15:14] <cristian> cristian
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#1103 [15:15] <Razzer> I found a website he has broken the EULA http://diacraftorg.buycraft.net/
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#1113 [15:21] <yannis88100> help me please ! that makes two weeks that Mojang not answered me ...
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#1115 [15:22] <Lord_Ralex> yannis88100, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#1119 [15:23] <yannis88100> ok i ´ m know it , but i need my minecraft account before the end of my holidays :/
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#1121 [15:24] <TheMudkipExpert_> I can't figure out my problem or how to solve it. http://paste.ubuntu.com/12880656/
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#1124 [15:25] <Clock> TheMudkipExpert_, your graphics card is not supported on windows 10, downgrade to windows 7/8, get a new graphics card or use a different computer
#1125 [15:26] <Clock> yannis88100, you'll have to wait for a reply from mojang, they are the ONLY people that can help with account issues
#1126 [15:26] <TheMudkipExpert__> I don't understand because when I first got windows 10, it worked just fine though. So why doesn't it support the card now?
#1127 [15:26] <TheMudkipExpert__> I don't understand because when I first got windows 10, it worked just fine though. So why doesn't it support the card now?
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#1129 [15:27] <Clock> TheMudkipExpert_, no idea, pure luck I guess, your card was never supported on windows 10
#1130 [15:27] <TheMudkipExpert__> Thanks for the help then!
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#1132 [15:28] <yannis88100> ok :/ thanks you
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#1134 [15:28] <RamsTheNameCom> For some reason the "update notes" say "408 Request Time out Your browser didn't send a complete request in time. Then when I try to open and load a world minecraft crashes. Can anyone help me solve my problem?
#1135 [15:29] <Clock> ??> RamsTheNameCom launcher/game-output
#1136 [15:29] <Absol> RamsTheNameCom: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1137 [15:29] <Absol> RamsTheNameCom: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1139 [15:30] <VirtualJG> usually starting with a fresh .minecraft fixes most problems
#1140 [15:30] <RamsTheNameCom> Completely ignored arguments: [--nativeLauncherVersion, 286]
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#1142 [15:33] <RamsTheNameCom> When I try to copy and paste the game output text this is just pasted instead, "Completely ignored arguments: [--nativeLauncherVersion, 286]"
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#1144 [15:33] <Clock> ??> RamsTheNameCom win/edit
#1145 [15:33] <Absol> RamsTheNameCom: As in all programs, CTRL+A is Select All. CTRL+C is Copy, CTRL+V is Paste.
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#1149 [15:35] <Sarm> darp
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#1155 [15:40] <RamsTheNameCom> Ok I got it: http://paste.ubuntu.com/12888357/plain/
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#1159 [15:44] <bif432> i need help
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#1164 [15:53] <supernghiaqn> help me :(
#1165 [15:54] <supernghiaqn> ---- Minecraft Crash Report ---- // I feel sad now :( Time: 03:54 22/10/2015 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:244) at org.lwjgl.opengl.Display.createWindow(Display.java:306)
#1166 [15:55] <supernghiaqn> help me fix Report to Mojang :(
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#1172 [16:06] <Support643> i need help my modifed direwolf 1.6.4 keeps crashing
#1173 [16:07] <ItsEliteBoy> It says that it has lack of updated graphics drivers i tried to push help and everything what else do i do please.
#1174 [16:07] <CubeTheThird> ItsEliteBoy, do you have a dxdiag report?
#1175 [16:07] <ItsEliteBoy> yes
#1176 [16:07] <CubeTheThird> ItsEliteBoy, give a URL to it here
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#1178 [16:08] <ItsEliteBoy> ok just the url
#1179 [16:09] <avgamer99> my modifed dire wolf 1.6.4 keeps crashing
#1180 [16:09] <CubeTheThird> ??> avgamer99 mods
#1181 [16:09] <Absol> avgamer99: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1182 [16:09] <Absol> avgamer99: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1183 [16:12] <ItsEliteBoy> http://paste.ubuntu.com/12888565/
#1184 [16:13] <ItsEliteBoy> is it that one cubethethird
#1185 [16:13] <CubeTheThird> one moment
#1186 [16:13] <ItsEliteBoy> ok
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#1188 [16:14] <CubeTheThird> ItsEliteBoy, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
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#1190 [16:15] <ItsEliteBoy> how do you get a new graphics card
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#1192 [16:16] <CubeTheThird> ItsEliteBoy, you should either look up a guide, or get a professional to assist with that
#1193 [16:17] <ItsEliteBoy> ok thank you
#1194 [16:17] <ItsEliteBoy> ok thank you
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#1199 [16:18] <Kathy> hello, i am having issues with starting the game. i can hit play on the start up window but then it goes to a white screen and a window pops up and says fix issue so i click on that and i did everything that it said but it still does the same thing what do i do now
#1200 [16:19] <CubeTheThird> Kathy, what did the instructions have you do?
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#1202 [16:20] <Kathy> they had me check the amount of ram i had then reinstall java in the 64 bit then restart my computer... next it had me change the ingame settings for java from 1gb to 2gb
#1203 [16:20] <CubeTheThird> Kathy, so your game is running out of memory? Are you using mods or resource packs?
#1204 [16:21] <Kathy> i just downloaded one resource pack and i already had one on there... this started happening after the instalation of the new one
#1205 [16:21] <CubeTheThird> Kathy, let me guess, sphax 512 pack?
#1206 [16:22] <Kathy> it was one by sphax idk what one maybe that
#1207 [16:22] <CubeTheThird> Kathy, In the game launcher, click 'Edit Profile' -> 'Open Game Dir'
#1208 [16:23] <Kathy> ok then what
#1209 [16:24] <CubeTheThird> Kathy, open the resourcepacks folder
#1210 [16:24] <Kathy> then delete that one and try it again?
#1211 [16:25] <CubeTheThird> Kathy, ya
#1212 [16:25] <Kathy> ok that worked thank you so much
#1213 [16:25] <CubeTheThird> no problem :3
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#1217 [16:28] <INeedHalpQQ> Hello, I need help with the issue of "Outdated Graphics Card" issue.. Sorry I can't be specific..~
#1218 [16:29] <CubeTheThird> INeedHalpQQ, do you have a dxdiag report?
#1219 [16:29] <INeedHalpQQ> Yes.
#1220 [16:29] <jonie> Hello, everytime i run my minecraft it crashes. It says "out of memory" although I added memory and I'm very frustrated.
#1221 [16:29] <CubeTheThird> INeedHalpQQ, give a link to it here
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#1223 [16:29] <CubeTheThird> jonie, do you have mods or resource packs?
#1224 [16:29] <INeedHalpQQ> Okay. - http://paste.ubuntu.com/12888682/
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#1226 [16:29] <jonie> i have resource packs yes
#1227 [16:29] <jonie> but i don't know how to delete them outside of minecraft.
#1228 [16:30] <CubeTheThird> jonie, In the game launcher, click 'Edit Profile' -> 'Open Game Dir'
#1229 [16:30] <CubeTheThird> INeedHalpQQ, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1230 [16:30] <INeedHalpQQ> Okay, that's kinda good imformation since I'm getting a new Desktop soon..
#1231 [16:30] <jonie> then what?
#1232 [16:30] <INeedHalpQQ> But it does suck for the moment ;-;
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#1235 [16:31] <INeedHalpQQ> Well, thanks for letting me know! Bye-bye~!
#1236 [16:31] <jonie> do i delete some resource packs?
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#1238 [16:31] <CubeTheThird> jonie, you probably just have 1 that's the issue. I'm guessing something like sphax 512 pack
#1239 [16:32] <jonie> i have a few packs
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#1242 [16:33] <CubeTheThird> jonie, I would suggest trail and error then
#1243 [16:33] <CubeTheThird> *trial
#1244 [16:33] <jonie> how do I do that?
#1245 [16:34] <jonie> I also have a mac btw
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#1247 [16:34] <CubeTheThird> jonie, move one into a different folder, and try the game. Then repeat until success
#1248 [16:35] <jonie> move a resource pack into a different folder?
#1249 [16:36] <CubeTheThird> jonie, drag and drop, or cut paste?
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#1251 [16:38] <jonie> drag and drop
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#1254 [16:41] <jonie> ?
#1255 [16:42] <CubeTheThird> as in, click on a file, drag it, and drop it elsewhere?
#1256 [16:42] <jonie> yes
#1257 [16:45] <jonie> .-.
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#1282 [16:56] <JESS_> IM TRYING TO GET MINCRAFT SET UP. RAN A DXDIAG RPT & HERE IS THE LINK http://paste.ubuntu.com/12888834/
#1283 [16:57] <CubeTheThird> JESS_, turn off caps lock please. One moment
#1284 [16:57] <CubeTheThird> JESS_, you can try download and install https://www.nvidia.com/download/driverResults.aspx/8972/en-us
#1285 [16:58] <CubeTheThird> JESS_, please note though, your graphics card may not meet the minimum requirements for the game
#1286 [16:58] <JESS_> do believe ive tried that but will try again
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#1288 [16:59] <CubeTheThird> JESS_, if that doesn't work you'll need to use a newer computer
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#1296 [17:09] <XxGamerBrPlayer> http://paste.ubuntu.com/12888989/ n estou conseguindo jogar minecraft devido a um problema do windows 10 e gostaria de saber como resolve-lo
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#1301 [17:10] <KroDiX> i can't login to any servers or worlds. when I try to "not authenticated with minecraft.net" comes up.
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#1308 [17:12] <KroDiX> helllooooo?
#1309 [17:12] <KroDiX> is anyone here?
#1310 [17:13] <bobsyouruncle> hello
#1311 [17:13] <KroDiX> i can't login to any servers or worlds. when I try to "not authenticated with minecraft.net" comes up.
#1312 [17:13] <CubeTheThird> ??> KroDiX launcher/relog
#1313 [17:13] <Absol> KroDiX: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#1314 [17:15] <KroDiX> thank you
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#1318 [17:17] <bobsyouruncle> i need help with minecraft its not working it says i need to update my drivers & graphics card but i did that and its says there r no update so when i go back on minecraft its says it again.
#1319 [17:17] <tethyso> Need help with maps!! I craft a map, select it, right click and it gets filled. BUT 1) my position on the map is wrong 2) there are certain areas that don't get "clear" even if I visit them
#1320 [17:17] <CubeTheThird> bobsyouruncle, do you have a dxdiag report?
#1321 [17:17] <bobsyouruncle> yes
#1322 [17:17] <CubeTheThird> tethyso, are you visiting them while you have the map open?
#1323 [17:18] <CubeTheThird> bobsyouruncle, give a URL to it here
#1324 [17:18] <tethyso> CubeTheThird: of course, but position on map (the little dot) is completely wrong :(
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#1327 [17:19] <bobsyouruncle> CubeTheThird: do u mean paste my URL in here
#1328 [17:20] <bobsyouruncle> http://paste.ubuntu.com/12889024/plain/
#1329 [17:21] <CubeTheThird> tethyso, if you logout and back in to the game is it still wrong?
#1330 [17:21] <CubeTheThird> bobsyouruncle, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1331 [17:21] <bobsyouruncle> Thanks CubeTheThird
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#1333 [17:23] <bobsyouruncle> CubeTheThird i have got a windows 10 laptop does minecraft work on windows 10
#1334 [17:23] <CubeTheThird> bobsyouruncle, minecraft works on windows 10. Your graphics card however does not
#1335 [17:23] <tethyso_> CubeTheThird: sorry, connection lost. Here is what I mean https://www.dropbox.com/s/9c916q55ghmt854/minecraft%20problem.jpg?dl=0
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#1337 [17:24] <CubeTheThird> tethyso_, does this happen without mods?
#1338 [17:24] <bobsyouruncle> bobsyouruncle going AFK
#1339 [17:25] <tethyso_> CubeTheThird: yep :(
#1340 [17:25] <CubeTheThird> tethyso_, can you show me?
#1341 [17:27] <tethyso_> CubeTheThird: give me 2 sec!
#1342 [17:29] <tethyso_> CubeTheThird: oh gosh, thanks. Disabling optifine solved the problem 0_0
#1343 [17:29] <tethyso_> just tried to disable all resource pack till now :\
#1344 [17:30] <CubeTheThird> figured as much
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#1349 [17:33] <tethyso_> CubeTheThird: thanks so much, you made my day!
#1350 [17:33] * SidGames [SidGames@notlogged] has joined #minecrafthelp
#1351 [17:34] <SidGames> i need help with multiplayer
#1352 [17:34] <BigMac> I downloaded windows 10 and now it says i have insufficiant graphics driver http://paste.ubuntu.com/12889429/
#1353 [17:34] <tethyso_> no I have to figure out what's wrong with Optifine :(
#1354 [17:34] <CubeTheThird> BigMac, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1355 [17:34] <SidGames> I downloaded windows 10 and my minecraft multiplayer isnt working and i even let it through my firewall!
#1356 [17:35] <CubeTheThird> SidGames, what happens?
#1357 [17:35] <SidGames> all of my servers say cannot connect
#1358 [17:35] <CubeTheThird> SidGames, what anti-virus and firewall software do you have?
#1359 [17:35] <BigMac> ok thank you CubeTheThird
#1360 [17:35] <SidGames> nothing
#1361 [17:35] <SidGames> windows firewall
#1362 [17:35] <SidGames> i just upgraded
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#1364 [17:36] <CubeTheThird> hmm
#1365 [17:36] <SidGames> ive reinstalled over 20 or so times
#1366 [17:36] <CubeTheThird> SidGames, what's the exact error message you get when you try connecting?
#1367 [17:37] <SidGames> i will take a screenshot
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#1370 [17:38] <SidGames> https://gyazo.com/d7fa2beff3c63c084a6bce4e4516ea23
#1371 [17:38] * jjs999jjs [jjs999jjs@notlogged] has quit. (Quit: Leaving)
#1372 [17:39] * BigMac [BigMac@notlogged] has quit. (Ping timeout: 204 seconds)
#1373 [17:39] <SidGames> the multiplayer just does not work
#1374 [17:39] <CubeTheThird> ??> SidGames tools/hjt
#1375 [17:39] <Absol> SidGames: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1376 [17:39] <Absol> SidGames: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1377 [17:40] <SidGames> k thanks
#1378 [17:40] <SidGames> wait
#1379 [17:40] <SidGames> i just installed win 10 its clean
#1380 [17:40] <SidGames> ok
#1381 [17:41] <CubeTheThird> SidGames, actually, did you at any point try port forwarding?
#1382 [17:41] <SidGames> its denied access to hosts file
#1383 [17:41] <SidGames> and yes i have
#1384 [17:41] <CubeTheThird> that's fine
#1385 [17:42] <CubeTheThird> SidGames, ok that might be the problem then
#1386 [17:42] <CubeTheThird> SidGames, remove any port forwarding rules you made]
#1387 [17:42] <SidGames> ok
#1388 [17:42] <SidGames> actually i had reset my router aswell its still not working
#1389 [17:42] <SidGames> like 2 or so days ago
#1390 [17:42] <CubeTheThird> SidGames, ok finish with the hjt report
#1391 [17:43] <SidGames> For some reason your system denied access to the hosts file.
#1392 [17:43] <SidGames> thats what popped up
#1393 [17:43] <CubeTheThird> that's fine
#1394 [17:44] <SidGames> http://paste.ubuntu.com/12889670/
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#1396 [17:48] <SidGames> hello
#1397 [17:49] * Jin17 [Jin17@notlogged] has joined #minecrafthelp
#1398 [17:50] <SidGames> can you help!?!?!?
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#1400 [17:51] * lovelydiva [lovelydiva@notlogged] has joined #minecrafthelp
#1401 [17:52] * stevecanbuildit [stevecanbuildit@notlogged] has quit. (Quit: Web client closed)
#1402 [17:52] <SidGames> i neeed help with my minecraft multiplayer
#1403 [17:53] <SidGames> is anyone there
#1404 [17:53] <lovelydiva> When trying to redeem my free upgrade to Minecraft for Windows 10, the system claims that the code that I have has been redeemed but I still do not have the upgrade. Help!
#1405 [17:53] * An_Angry_Brit [An_Angry_Brit@notlogged] has quit. (Ping timeout: 202 seconds)
#1406 [17:53] <CubeTheThird> SidGames, hmm I don't see any issues with your software. I'm suspecting it's your router. Can you check see if it has a firewall config blocking it potentially?
#1407 [17:53] <SidGames> ok
#1408 [17:54] <SidGames> all of my other games work tho
#1409 [17:54] <CubeTheThird> different games run on different ports
#1410 [17:54] <SidGames> there is no restrictions on my firewall
#1411 [17:54] <CubeTheThird> SidGames, on your router's firewall?
#1412 [17:54] <SidGames> yeah
#1413 [17:55] <CubeTheThird> SidGames, hmm. Can you give an example server address?
#1414 [17:55] * Panda_ [Panda_@notlogged] has quit. (Ping timeout: 204 seconds)
#1415 [17:55] <SidGames> 192.168.0.1
#1416 [17:55] <SidGames> or
#1417 [17:55] <SidGames> us.mineplex.com
#1418 [17:55] <SidGames> sorry lol
#1419 [17:55] <CubeTheThird> lol
#1420 [17:55] <CubeTheThird> .mcping us.mineplex.com
#1421 [17:55] <ExtremeBot> CubeTheThird: 65.60.14.114:25565 is up! There are currently 18185 out of 18186 players, running BungeeCord 1.8 (47); with a latency of 0.508s and an MOTD of "05 00 14[  05Mineplex 00Games 14 ]00 05  03 M O N S T E R M A Z E B E T A 00".
#1422 [17:56] <CubeTheThird> SidGames, and you say this only started after upgrading windows?
#1423 [17:56] <SidGames> well i had reinstalled it
#1424 [17:56] <SidGames> and then after that i installed minecraft and it did not work
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#1426 [17:56] <CubeTheThird> hmm
#1427 [17:56] <SidGames> ive been looking on fourms and there is no fix to this
#1428 [17:56] <SidGames> there is only 2 other people with this problem
#1429 [17:57] <CubeTheThird> well it's a pretty generic error
#1430 [17:57] <SidGames> oh
#1431 [17:57] <CubeTheThird> SidGames, gonna need to check something. Follow these instructions: http://www.sysprobs.com/install-and-enable-telnet-in-windows-8-use-as-telnet-client
#1432 [17:58] <SidGames> ok
#1433 [17:58] <SidGames> i did it
#1434 [17:59] <CubeTheThird> SidGames, run this command in a new cmd window: telnet 104.131.4.102 25565
#1435 [17:59] <SidGames> its connecting
#1436 [18:00] * mrkirby153 [mrkirby153@notlogged] has quit. (Quit: Leaving)
#1437 [18:00] <CubeTheThird> SidGames, so it didn't say can't connect?
#1438 [18:00] <SidGames> ..Could not open connection to the host, on port 25565: Connect failed
#1439 [18:00] <CubeTheThird> oh, nvm
#1440 [18:00] <CubeTheThird> well that means port 25565 is either being forwareded incorrectly, or is blocked
#1441 [18:00] <SidGames> well
#1442 [18:00] <CubeTheThird> sorry I g2g
#1443 [18:01] <SidGames> oh man
#1444 [18:01] <SidGames> well thanks for the help
#1445 [18:01] <SidGames> cant i just forward it
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#1447 [18:03] * TehZzag [TehZzag@notlogged] has joined #minecrafthelp
#1448 [18:06] <TehZzag> hey
#1449 [18:06] <TehZzag> Is there a phone number I can contact mojang with?
#1450 [18:06] <TehZzag> mojang support that is
#1451 [18:06] <Lutzee> No, there isn't
#1452 [18:06] <Lutzee> What seems to be the problem?
#1453 [18:07] <TehZzag> My account was hacked, I have proof that I am the full owner of the account, even the emails I received when I bought the account 2 years ago
#1454 [18:07] * Kaname [Kaname@notlogged] has quit. (Ping timeout: 195 seconds)
#1455 [18:08] <Lutzee> TehZzag: If you have the transaction ID then you can use the following form to email mojang
#1456 [18:08] <Lutzee> ??> TehZzag mojang/email
#1457 [18:08] <Absol> TehZzag: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1458 [18:08] <Absol> TehZzag: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1459 [18:08] <Lutzee> Don't forget to include the transaction ID in the correct box!
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#1461 [18:09] * Ritsuka is now known as Kaname
#1462 [18:09] <TehZzag> So do I email them or do I fill out the information
#1463 [18:10] <TehZzag> because ealier today I sent an email to support@mojang.com
#1464 [18:10] * AnaoBaixinho [AnaoBaixinho@notlogged] has joined #minecrafthelp
#1465 [18:11] <Lutzee> TehZzag: The form will be ansered quicker as it creates a correctly formatted ticket, there will be no reason to not immediately restore you access to your account
#1466 [18:11] <AnaoBaixinho> ola boa noite necessito de ajuda quanto a minha conta de minecraft que nao estou conseguindo loga-la
#1467 [18:12] <TehZzag> ok, what happens if you send more than one of the forms?
#1468 [18:12] <Lutzee> ??> AnaoBaixinho lang/pt
#1469 [18:12] <Absol> AnaoBaixinho: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#1470 [18:12] <TehZzag> Because I believe I sent two
#1471 [18:12] * johanh1514 [johanh1514@notlogged] has joined #minecrafthelp
#1472 [18:12] <TehZzag> because in the first one, I did not explain it fully
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#1474 [18:13] <Lutzee> TehZzag: You'll just slow the support down, though if you accidentally pressed the button twice it shouldn't be too much of an issue
#1475 [18:13] <TehZzag> ok thanks
#1476 [18:13] * Silent [Silent@notlogged] has joined #minecrafthelp
#1477 [18:13] <TehZzag> I know it says usually 1-2 business days, but last time I emailed them it took 2 weeks
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#1479 [18:13] <webrosc> yh they have a backlog
#1480 [18:13] <webrosc> https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#1481 [18:14] <Lutzee> The backlog is getting shorter though, they have brought in more staff to deal with it
#1482 [18:14] <TehZzag> I hope so because I dont want to wait 15 days just to begin my conversation with them, I really want to play :/
#1483 [18:15] <TehZzag> But as long as I get it back I dont care how long it takes
#1484 [18:15] <Silent> I need help. I do not know how to update my graphics driver. I just installed windows 10. I followed the instructions to update my graphics driver but when i did the automatic scan, it did not find an update. I cannot play minecraft because of this. Please help, thanks.
#1485 [18:15] <webrosc> Silent, do you have a dxdiag log link?
#1486 [18:15] <Silent> yes
#1487 [18:15] <AnaoBaixinho> well i gona be direct , i have a account AnaoBaixinho , and i try to Enter in the game But he say '' wrong password '', i try to re-make my password and login but i cant log in the game and teh websit
#1488 [18:16] <Silent> should i pu tthe link here?
#1489 [18:16] <webrosc> Silent, i can't click it otherwise
#1490 [18:16] <Silent> http://paste.ubuntu.com/12890258/
#1491 [18:16] <webrosc> AnaoBaixinho, how many times did you attempt to login and fail?
#1492 [18:17] <AnaoBaixinho> many times
#1493 [18:17] * johanh1514 [johanh1514@notlogged] has quit. (Client Quit)
#1494 [18:17] <webrosc> ??> AnaoBaixinho login/throttle
#1495 [18:17] <Absol> AnaoBaixinho: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1496 [18:17] <Absol> AnaoBaixinho: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1497 [18:17] <AnaoBaixinho> ok i will try
#1498 [18:18] <AnaoBaixinho> tanks for the help
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#1500 [18:18] <webrosc> Silent, Your GPU is not windows 10 supported, you will have to go back to the previous windows version you were on, or use a different laptop to play minecraft
#1501 [18:18] <Silent> aw man
#1502 [18:18] * Porkyle [Porkyle@notlogged] has quit. (Ping timeout: 206 seconds)
#1503 [18:18] <Silent> alright thanks!
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#1507 [18:20] <AnaoBaixinho> but webrosc the sit permit i re-make teh password but is normal he block me to enter in my account in website ? we i try to logon he say my email do not exist . can you see if my account AnaoBaixnho Furthermore exist
#1508 [18:21] <webrosc> AnaoBaixinho, the username AnaoBaixinho does not exist, are you sure thats the username you cjhose when you bought minecraft?
#1509 [18:22] <AnaoBaixinho> yes
#1510 [18:22] <webrosc> but yes the throttling would affact you logging into the website
#1511 [18:22] <AnaoBaixinho> i have this name a years
#1512 [18:22] <ashycat> Whenever I go to try and play minecraft, it will try and load the launcher and then I'll get a "minecraft is unable to update the minecraft launcher" and I've tried to uninstall and reinstall.
#1513 [18:22] <webrosc> ashycat, what antivirus do you use?
#1514 [18:22] * old7000_ [old7000_@notlogged] has joined #minecrafthelp
#1515 [18:22] <AnaoBaixinho> tray that ''anaobaixinho''
#1516 [18:22] <TehZzag> Lutzee: is there any possible way I can clear my problem up faster that you know of?
#1517 [18:22] <ashycat> avast! with malwarebytes
#1518 [18:23] * old7000_ [old7000_@notlogged] has quit. (Client Quit)
#1519 [18:23] <AnaoBaixinho> i have this account first time in Minecraft sit affter some time i migrate to mojang
#1520 [18:23] <webrosc> TehZzag, nope, you will have to wait like everyone else
#1521 [18:23] <webrosc> .mcu anaobaixinho
#1522 [18:23] <ExtremeBot> QUERY: 'anaobaixinho' | STATUS: http://bit.ly/1jBHk8h | PAID: 4false | No profile results :(
#1523 [18:23] <webrosc> AnaoBaixinho, see, are you sure you were using the right details
#1524 [18:24] <AnaoBaixinho> yes , im my launcher have my nick name .
#1525 [18:24] <webrosc> AnaoBaixinho, use https://minecraft.net/retrievename to test ALL your emails to see which is linked to what username
#1526 [18:24] <AnaoBaixinho> ok
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#1529 [18:25] <webrosc> ashycat, can you get the launcher log, then post it to paste.ubuntu.com then link that here
#1530 [18:26] <AnaoBaixinho> can my account be deleted because i dont logon for some time ?
#1531 [18:26] <ashycat> when you say launcher log do you mean when it goes to load the launcher? Because it won't even load it
#1532 [18:26] <ashycat> I have a screenshot
#1533 [18:26] <webrosc> AnaoBaixinho, no
#1534 [18:26] <TehZzag> ok no problem thanks for the help webrosc and Lutzee have a great day guys
#1535 [18:26] <webrosc> ashycat, screenshot may do
#1536 [18:27] * bobsyouruncle [bobsyouruncle@notlogged] has quit. (Ping timeout: 204 seconds)
#1537 [18:27] <ashycat> https://pbs.twimg.com/media/CR0QQGaUEAAobtG.png thats about all it gets to and then stops. I was able to get the EXE file to work on my laptop, but thats not a ideal solution
#1538 [18:28] <webrosc> first can you do a speedtest.net test and post result
#1539 [18:28] * wladimir [wladimir@notlogged] has joined #minecrafthelp
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#1542 [18:32] <ashycat> PING - 677MS, DLS - 2.72 MBPS, UPLOAD - 1.17 MBPS
#1543 [18:32] <webrosc> not great, but should be ok for minecraft
#1544 [18:33] <webrosc> can you try the Minecraft for Windows (alternative) launcher on the download page
#1545 [18:33] <AnaoBaixinho> webrosc well i see everthing and nothing, how can my account desapear
#1546 [18:33] <webrosc> AnaoBaixinho, you will have to contact Mojang with your transaction ID as proof of purchase then
#1547 [18:34] <webrosc> ??> AnaoBaixinho mojang/email
#1548 [18:34] <Absol> AnaoBaixinho: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1549 [18:34] <Absol> AnaoBaixinho: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1550 [18:34] <ashycat> I realize it's super slow, I live in no where so internet quality isn't great. (satelight internet anyone xP), but I have never had this error before. - and I already have that and it does launch the launcher and I'm able to play. but the other one had worked before.
#1551 [18:35] <webrosc> ashycat, the 2 launchers are pretty much the same, one installs java with it, other is standalone, using either will not affect gameplay
#1552 [18:35] <AnaoBaixinho> ok thanks
#1553 [18:35] <webrosc> it maybe just a connection issue
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#1557 [18:40] <ashycat> I'll have to see if it'll work when I'm on wifi in town. but thank you for the help it was a conundum
#1558 [18:42] * AnaoBaixinho [AnaoBaixinho@notlogged] has joined #minecrafthelp
#1559 [18:43] <AnaoBaixinho> hi webrosc i go to the sit of minecraft e try to re-take my password wen he say for i put tha anem of my account e ta put AnaoBaixinho he say that account has been migrat to mojang
#1560 [18:43] <AnaoBaixinho> *name
#1561 [18:43] <webrosc> AnaoBaixinho, as i said before, contract Mojang
#1562 [18:46] * bsmith14843 [bsmith14843@notlogged] has joined #minecrafthelp
#1563 [18:46] <bsmith14843> Hello--
#1564 [18:47] <Anna> Hi
#1565 [18:47] <bsmith14843> I have sent an e-mail last week to the tech support regarding being locked out of my account. I have yet to get a response, the website said I should wait 1-2 days. It's been a week now.
#1566 [18:47] <bsmith14843> Should I send another, or wait another week..?
#1567 [18:47] * dzhou [dzhou@notlogged] has joined #minecrafthelp
#1568 [18:47] <Anna> ??> bsmith14843 mojang/email
#1569 [18:47] <Absol> bsmith14843: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1570 [18:47] <Absol> bsmith14843: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1571 [18:47] <webrosc> bsmith14843, don't send more, that will just cause more of a backlog
#1572 [18:48] <Anna> read the second one
#1573 [18:48] <Anna> (second thing Absol said)
#1574 [18:48] * LunaAsaki [LunaAsaki@notlogged] has joined #minecrafthelp
#1575 [18:48] <bsmith14843> I already emailed them before. But it was a week ago, the website says the typical reply time is 1-2 days and it's been a week.
#1576 [18:48] * dzhou [dzhou@notlogged] has quit. (Client Quit)
#1577 [18:48] <webrosc> bsmith14843: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1578 [18:48] <webrosc> that part ^^
#1579 [18:48] <Lutzee> bsmith14843: There is currently a backlog, they are currently processing emails from the 6th October.
#1580 [18:49] <bsmith14843> Hopefully I get something in the next few days then. I wish mojang would set up a phone line where you can fix your account quicker.
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#1583 [18:49] <bsmith14843> It'd make more sense for a company as large as it is.
#1584 [18:49] <Lutzee> bsmith14843: Phone support takes a lot more resources.
#1585 [18:49] * ashycat [ashycat@notlogged] has quit. (Quit: Web client closed)
#1586 [18:49] <webrosc> bsmith14843, a small company in Sweden?
#1587 [18:50] <Lutzee> And mojang is a small company, less than 50 employees
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#1589 [18:51] <LunaAsaki> I recently installed windows 10 and now minecraft doesn't work so how would i fix this???
#1590 [18:51] <webrosc> LunaAsaki, doesn't work in what way?
#1591 [18:51] * Chris_ [Chris_@notlogged] has joined #minecrafthelp
#1592 [18:51] <Chris_> Hello
#1593 [18:52] <Chris_> Anyone here?
#1594 [18:52] <Lutzee> Hi Chris_
#1595 [18:52] <webrosc> nope no one here but us 150 or so people
#1596 [18:52] <webrosc> :)
#1597 [18:52] <Chris_> I tried logging on my minecraft account today
#1598 [18:52] <Chris_> and it says i could only play the demo
#1599 [18:53] <LunaAsaki> a message appears stating that theres a lack of updated graphics drivers
#1600 [18:53] <webrosc> LunaAsaki, ok, do you have a dxdiag log link for us then?
#1601 [18:53] <LunaAsaki> yes
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#1603 [18:54] <webrosc> LunaAsaki, link please
#1604 [18:54] <LunaAsaki> http://paste.ubuntu.com/12890505/
#1605 [18:54] * Fantasy_kitkat [Fantasy_kitkat@notlogged] has joined #minecrafthelp
#1606 [18:54] <Fantasy_kitkat> Hello people
#1607 [18:54] <webrosc> LunaAsaki, your dxdiag log is incomplete, can you do it again please
#1608 [18:54] * Fantasy_kitkat [Fantasy_kitkat@notlogged] has quit. (Client Quit)
#1609 [18:55] <LunaAsaki> yes
#1610 [18:55] <webrosc> Fantasy_kitkat, whats your minecraft username?
#1611 [18:56] <LunaAsaki> ok heres the complete version http://paste.ubuntu.com/12890569/
#1612 [18:56] <webrosc> LunaAsaki, download and install https://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064
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#1614 [18:57] <XboxSup> hello
#1615 [18:58] <webrosc> hello XboxSup
#1616 [18:58] <XboxSup> I have a black gtaphics on xbox 360
#1617 [18:58] <XboxSup> After update the game
#1618 [18:59] <webrosc> erm... to be honest we don't really know console versions here, maybe try posting on the forums here http://www.minecraftforum.net/forums/support/minecraft-xbox-360-edition-help
#1619 [18:59] <XboxSup> Black screen, and also i cannot move when i launch the game
#1620 [18:59] <XboxSup> Thanx!
#1621 [18:59] * TheBlobfish [TheBlobfish@notlogged] has joined #minecrafthelp
#1622 [18:59] <TheBlobfish> Hello!
#1623 [19:00] <TheBlobfish> I have deleted my Mods folder by accident, and I'm wondering if I can get it back. I am on the OSX Yosemite.
#1624 [19:00] <webrosc> ??> TheBlobfish mods
#1625 [19:00] <Absol> TheBlobfish: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1626 [19:00] <Absol> TheBlobfish: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1627 [19:01] <LunaAsaki> so after i install it what do i do next?
#1628 [19:01] <TheBlobfish> No, I deleted the Mods folder in my Minecraft folder, not the actual modXD
#1629 [19:01] <webrosc> LunaAsaki, reboot computer, try minecraft
#1630 [19:01] <webrosc> TheBlobfish, thats an OS question really
#1631 [19:01] <TheBlobfish> What do you mean?
#1632 [19:02] <webrosc> if you can't undelete via a recycle bin type thing, then its gone
#1633 [19:02] <Lutzee> (thats the trash on osx)
#1634 [19:02] <webrosc> but remember the mods folder is not part of vanilla, thats added by forge
#1635 [19:02] <TheBlobfish> Can I reinstall Minecraft?
#1636 [19:03] <TheBlobfish> Would that work?
#1637 [19:03] <webrosc> TheBlobfish, the mods folder is not vanilla, so reinstalling would not bring it back
#1638 [19:03] <TheBlobfish> So there's nothing I can do?
#1639 [19:03] <webrosc> if the deleted folder is not in trash, then its gone
#1640 [19:04] <TheBlobfish> Okay, thanks anyway:(
#1641 [19:04] <webrosc> barring an recovery program, its gone
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#1650 [19:10] <Eboss34> My minecraft keeps crashing and it says exit code 77 and it says its trying to delete something but then says the next line down that it couldn't delete. This is all in the crash log tho
#1651 [19:12] <TheEBlocker> Hello, I have a pretty specific issue. I'm not sure if this is minecraft's fault or steam's fault. When I play singleplayer, My game has server lag (NOT fps lag, my fps is very good). For example, mobs will get stuck, blocks will have sound delay, etc. The internal server isn't in sync with the client. This ONLY happens with steam being open. If I close it it stops. But I am curious as to why this happens. I have up t
#1652 [19:12] <Eboss34> My minecraft keeps crashing and it says exit code 77 and it says its trying to delete something but then says the next line down that it couldn't delete. This is all in the crash log tho
#1653 [19:13] <webrosc> Eboss34, post the crash report to paste.ubuntu.com then link that here
#1654 [19:13] <webrosc> TheEBlocker, steam is hoggin resources then at a guess, keep steam closed when playing minecraft
#1655 [19:14] <webrosc> TheEBlocker, best to ask steam support as its steam being the issue
#1656 [19:14] <Eboss34> http://paste.ubuntu.com/12890684/
#1657 [19:14] <Eboss34> thats the link to my crahs log or well.
#1658 [19:14] <Eboss34> its my launcher log
#1659 [19:15] <TheEBlocker> Steam is not using up much resources at all. This happens even if steam is idle. The steam processes only use up around ~80MB of RAM at most (And I have 32GB). This problem does not happen every day though. It's a very specific issue, so I wasn't sure who to ask. But I wanted to know if anyone knew anything about this.
#1660 [19:16] <Eboss34> Anything?
#1661 [19:16] * oldtopman [oldtopman@notlogged] has joined #minecrafthelp
#1662 [19:17] <Eboss34> Hello?
#1663 [19:18] <TheEBlocker> The confusing part about this issue is that my FPS is good. I am not overheating or anything.
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#1668 [19:22] <Anna> TheEBlocker: as web said, sounds like steam is causing the problem and you should try asking them. Also Hi again o/
#1669 [19:22] <TheEBlocker> Alright, I think I will post a thread on their forums.
#1670 [19:23] <Anna> Maybe try googling and see if anyone else has posted similar... and he left.
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#1672 [19:23] <Eboss34> has anyone answered my questoin?
#1673 [19:23] <CubeTheThird> Eboss34, can you show a paste of your game output too?
#1674 [19:24] <Eboss34> http://paste.ubuntu.com/12890684/
#1675 [19:24] <Eboss34> oh yeah
#1676 [19:24] <Eboss34> sorry
#1677 [19:24] <Eboss34> sorry
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#1679 [19:24] <Eboss34> one min
#1680 [19:24] <CubeTheThird> no rush
#1681 [19:24] <Eboss34> http://paste.ubuntu.com/12890769/
#1682 [19:25] <Eboss34> there you go
#1683 [19:25] <CubeTheThird> Eboss34, does this occur in singleplayer?
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#1686 [19:26] <Eboss34> yes
#1687 [19:26] <CubeTheThird> Eboss34, can you show me the game output for that case?
#1688 [19:26] <Eboss34> for what?
#1689 [19:26] <CubeTheThird> Eboss34, for when it crashes in singleplayer
#1690 [19:27] <Eboss34> i turn on minecraft and i just stay on the title screen and then like 15 seconds later
#1691 [19:27] <CubeTheThird> oh
#1692 [19:27] <Eboss34> Yeah
#1693 [19:27] <CubeTheThird> Eboss34, ok let's try doing a clean install of the game
#1694 [19:27] <CubeTheThird> ??> Eboss34 win/reinst
#1695 [19:27] <Absol> Eboss34: You may need to reinstall the locally installed files that Minecraft puts into place.
#1696 [19:28] <Absol> Eboss34: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1697 [19:31] * Remix [Remix@notlogged] has joined #minecrafthelp
#1698 [19:31] <Remix> I need help if there is any way i can run minecraft with windows 10?
#1699 [19:31] <Remix> http://paste.ubuntu.com/12890810/
#1700 [19:32] <Eboss34> it still kicks me out
#1701 [19:32] <CubeTheThird> Eboss34, can you show me the new game output?
#1702 [19:32] <CubeTheThird> Remix, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1703 [19:32] <Remix> ok thanks you
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#1709 [19:38] <Riptide> I need help with the OpenGL error code 8. My game will crash about 10 to 30 minutes into the game and appear with that error code. Any fixes?
#1710 [19:39] <armand07> I need help with crashing. Here's the error I get Can't keep up! Did the system time change, or is the server overloaded? Running 9748ms behind, skipping 194 tick(s) [17:30:57] [Client thread/WARN]: Needed to grow BufferBuilder buffer: Old size 524288 bytes, new size 2621440 bytes. [17:30:59] [Chunk Batcher 0/WARN]: Needed to grow BufferBuilder buffer: Old size 524288 bytes, new size 2621440 bytes. [17:30:59] [Chunk Batcher 1/WARN]
#1711 [19:40] * NetworkProblemer [NetworkProblemer@notlogged] has joined #minecrafthelp
#1712 [19:40] <Anna> ??> armand07 paste
#1713 [19:40] <Absol> armand07: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#1714 [19:41] <armand07> Thanks!
#1715 [19:41] <NetworkProblemer> I have this strange issue. Every time I connect to MineCraft website, I got this error: "Error: Not Enough Cached Memory"
#1716 [19:43] <NetworkProblemer> I'm currently running Antivirus software to find out if it is virus causing this. But do you know any other ideas?
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#1719 [19:45] <Eboss34> sorry i had to go for a bit. Im sort of wasting your time so i will make this faster
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#1721 [19:45] <armand07> Using Mac but it keeps crashing. Here's the error log http://paste.ubuntu.com/12890887/plain/
#1722 [19:45] <Eboss34> this is the new game output log
#1723 [19:45] <Eboss34> http://paste.ubuntu.com/12890894/
#1724 [19:47] <NetworkProblemer> Eboss34: , I don't think this is full log
#1725 [19:47] <Eboss34> its isnt?
#1726 [19:48] <NetworkProblemer> Did you use Ctrl + A ?
#1727 [19:48] <Eboss34> thats the whole output
#1728 [19:48] <Eboss34> yes i ddi
#1729 [19:48] * Golden_nugget26 [Golden_nugget26@notlogged] has joined #minecrafthelp
#1730 [19:48] <Eboss34> i will put in the launcher log
#1731 [19:49] <Eboss34> http://paste.ubuntu.com/12890922/
#1732 [19:49] <Golden_nugget26> someone help me please my minecraft wont launch
#1733 [19:49] <Golden_nugget26> paste.ubuntu.com/12879385
#1734 [19:49] <Golden_nugget26> theres the lik
#1735 [19:49] <Golden_nugget26> link*
#1736 [19:49] <mattym> Golden_nugget26, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1737 [19:50] <Eboss34> who?
#1738 [19:50] <Eboss34> what about me?
#1739 [19:51] <Eboss34> hello?
#1740 [19:51] <Golden_nugget26> so i cant play minecraft
#1741 [19:51] * Riptide [Riptide@notlogged] has quit. (Quit: Web client closed)
#1742 [19:51] <Eboss34> downgrade to windows 7 or uprgrade your graphics hardware
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#1751 [20:05] <ark9026> Hello, are any staff watching this?
#1752 [20:05] <ark9026> I spent a while typing a long response to a post, only to have it not post and delete itself after I hit "Post"?
#1753 [20:06] <mattym> ark9026, This isnt the forum support
#1754 [20:06] <Anna> a post where?
#1755 [20:07] <ark9026> Mattym, where is it please?
#1756 [20:07] <ark9026> A post in the "Hosting Requests" section
#1757 [20:08] <ark9026> @mattym
#1758 [20:08] <ark9026> ?
#1759 [20:08] <Anna> ark9026: this channel is for minecraft support
#1760 [20:08] <Anna> and is not related to forums for minecraft
#1761 [20:09] <Anna> if you are talking about minecraft forum, see #minecraftforum for help there
#1762 [20:09] <ark9026> Ok, thanks
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#1768 [20:19] <ssjj> hi
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#1770 [20:20] <ssjj> i did upgrade to window 10
#1771 [20:20] <ssjj> and my minecraft stop working
#1772 [20:21] <ssjj> it says, I need to update my display driver
#1773 [20:22] <ssjj> eventhough I do have a updated driver
#1774 [20:23] <CubeTheThird> ssjj, do you have a dxdiag report?
#1775 [20:24] <ssjj> yes
#1776 [20:24] <CubeTheThird> ssjj, give a link to it here
#1777 [20:25] <ssjj> http://paste.ubuntu.com/12891051/
#1778 [20:25] <CubeTheThird> ssjj, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
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#1783 [20:27] <OrrinPorter> I am looking for help with LAN multiplayer. I have Windows 8.1 and running the current version of minecraft and launcher. I can play singleplayer, but cannot find local LAN multiplayer games.
#1784 [20:28] * ssjj [ssjj@notlogged] has quit. (Quit: Web client closed)
#1785 [20:28] <CubeTheThird> OrrinPorter, is anyone on your network hosting one?
#1786 [20:28] <OrrinPorter> not currently, but I have been trying for the past few weeks to get one going on the network
#1787 [20:29] * Porkyle [Porkyle@notlogged] has joined #minecrafthelp
#1788 [20:29] <CubeTheThird> OrrinPorter, so wait, are you trying to host a game yourself, or join someone else's game?
#1789 [20:29] * NetworkProblemer [NetworkProblemer@notlogged] has joined #minecrafthelp
#1790 [20:29] <OrrinPorter> either. I have tried both ways
#1791 [20:30] <NetworkProblemer> My internet went down again
#1792 [20:30] <NetworkProblemer> Did someone saw what I typed previously this session?
#1793 [20:30] <NetworkProblemer> Or I have to repeat myself for second damn time?
#1794 [20:30] <CubeTheThird> OrrinPorter, so is it that you don't see the LAN games in your multiplayer list, or that there's an error upon connecting?
#1795 [20:30] <CubeTheThird> NetworkProblemer, what's the issue?
#1796 [20:30] <OrrinPorter> I cannot see LAN games or have mine seen on my network
#1797 [20:31] <CubeTheThird> OrrinPorter, what anti-virus and firewall software do you have?
#1798 [20:31] <OrrinPorter> I have Kapersky AV installed right now
#1799 [20:31] <NetworkProblemer> I have this strange issue. Every time I connect to MineCraft website, I got this error: "Error: Not Enough Cached Memory"
#1800 [20:31] <CubeTheThird> ??< av/kaspersky
#1801 [20:31] <NetworkProblemer> I'm currently running Antivirus software to find out if it is virus causing this. But do you know any other ideas?
#1802 [20:31] <NetworkProblemer> Antivirus is now 61% complete with no threats yet
#1803 [20:31] <CubeTheThird> NetworkProblemer, using what browser?
#1804 [20:31] * EndermanDubhstep [EndermanDubhstep@notlogged] has joined #minecrafthelp
#1805 [20:32] <NetworkProblemer> Google Chrome
#1806 [20:32] <EndermanDubhstep> Help I need a skin render
#1807 [20:32] <OrrinPorter> Kaperksy Anti virus software is what I am using currently
#1808 [20:32] <OrrinPorter> Kaperksy Anti virus software is what I am using currently
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#1810 [20:33] <CubeTheThird> NetworkProblemer, hmm never heard of that before, though I don't use chrome
#1811 [20:33] <CubeTheThird> OrrinPorter, does that override windows firewall?
#1812 [20:34] <OrrinPorter> is there an issue with windows firewall and minecraft?
#1813 [20:34] <NetworkProblemer> It hapens to me on any other browsers as well
#1814 [20:34] <CubeTheThird> OrrinPorter, generally, when people have connection issues, it's because it's blocking java
#1815 [20:35] <OrrinPorter> so if I update my java and check that it is installed correctly minecraft should run properly?
#1816 [20:35] <CubeTheThird> NetworkProblemer, it only happens when going on that website?
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#1818 [20:36] <CubeTheThird> OrrinPorter, no, you'd just have to make sure your firewall isn't blocking java and minecraft
#1819 [20:40] <NetworkProblemer> No, It happens on Imgur, reddit or any other browsing internet websites
#1820 [20:41] <CubeTheThird> NetworkProblemer, sounds like you're running out of system memory then
#1821 [20:42] * Porkyle [Porkyle@notlogged] has joined #minecrafthelp
#1822 [20:42] <OrrinPorter> How do Iknow if my AV software is blocking java and minecraft?
#1823 [20:42] <CubeTheThird> OrrinPorter, typically you can go Control Panel -> Firewa
#1824 [20:42] <CubeTheThird> *Firewall
#1825 [20:44] <OrrinPorter> then what?
#1826 [20:44] <CubeTheThird> OrrinPorter, well that depends. Does that open Windows firewall?
#1827 [20:45] <NetworkProblemer> It kept happening a lot
#1828 [20:46] <NetworkProblemer> What should I dO?
#1829 [20:46] <CubeTheThird> NetworkProblemer, I suggest you contact Microsoft support, or a computer professional. Your problem is outside the scope of this chatroom, since it isn't minecraft related
#1830 [20:46] <OrrinPorter> it says that firewall is being managed by kapersky anti virus
#1831 [20:47] <CubeTheThird> OrrinPorter, ok, then you'll have to look up info about managing kaspersky firewall
#1832 [20:47] <NetworkProblemer> well, it is affecting minecraft by lagging it up
#1833 [20:47] <CubeTheThird> NetworkProblemer, then it definitely sounds like your computer doesn't have enough RAM
#1834 [20:50] <NetworkProblemer> but that's impossible
#1835 [20:50] <CubeTheThird> oh? how so?
#1836 [20:50] <NetworkProblemer> Ah, I found it
#1837 [20:50] <NetworkProblemer> The virus is causing the issue :(
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#1842 [20:54] <roach3335> http://paste.ubuntu.com/12891211/ problema
#1843 [20:54] <JoeN35> Having a hard time establishing a server for mine craft.
#1844 [20:55] <CubeTheThird> JoeN35, how so?
#1845 [20:55] <roach3335> to tendo problemas na hora de logar no laucher
#1846 [20:55] <CubeTheThird> roach3335, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7/8, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1847 [20:55] <JoeN35> I want to connect an iPad II and an iPhone 6 and have succeeded once, but can't get it to go again.
#1848 [20:56] <JoeN35> Any suggestions?
#1849 [20:56] <CubeTheThird> oh, pocket edition
#1850 [20:56] <JoeN35> For sure PE
#1851 [20:56] <mattym> JoeN35, Check to make sure both devices are on the same version
#1852 [20:56] <CubeTheThird> sorry I'm not familiar with PE. We generally assist with the PC edition here
#1853 [20:56] * CubeTheThird give it to mattym
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#1854 [20:56] <JoeN35> Ok. Sorry then.
#1855 [20:56] <mattym> lol, that was about all i had on that
#1856 [20:57] <JoeN35> Just wanted to play with my son. Lol
#1857 [20:58] <mattym> JoeN35, Check the version numbers on both devices, and make sure you are both on the same wifi network
#1858 [20:59] <JoeN35> We are definitely on the same network. I did get it to work once, but can't repeat.
#1859 [21:00] <mattym> JoeN35, Not really sure what else to check with on the Pocket Edition
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#1862 [21:01] <JoeN35> Thanks for trying. I'm sure I'll figure it out.
#1863 [21:02] <taseluk94> hello everyone. I recently ( about an hour ago ) update to the latest version of java and have not been able to launch minecraft since. It keeps giving me the error of unaccelerated pixels or something along those lines. I have the ubuntu pastebin link for you guys if you would like to see my DXDiag
#1864 [21:02] <CubeTheThird> taseluk94, yes link please
#1865 [21:02] <taseluk94> http://paste.ubuntu.com/12891260/
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#1867 [21:03] <CubeTheThird> taseluk94, try this. Delete the launcher you have for minecraft, and install the newer one from minecraft.net/download
#1868 [21:03] <taseluk94> ok. trying now
#1869 [21:05] * Eboss34 [Eboss34@notlogged] has joined #minecrafthelp
#1870 [21:05] <taseluk94> nope. same error
#1871 [21:05] <CubeTheThird> taseluk94, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1872 [21:06] <taseluk94> http://paste.ubuntu.com/12891295/
#1873 [21:06] <Eboss34> Hello, my minecraft keeps crashing. What is that one cmd command you use that uses like winsock or something?
#1874 [21:06] <CubeTheThird> Eboss34, are you getting a crash report?
#1875 [21:06] <Eboss34> should i copy my crash report and output and give you guys the link again
#1876 [21:06] <Eboss34> yes
#1877 [21:06] <CubeTheThird> taseluk94, can you show me the launcher log too?
#1878 [21:06] <CubeTheThird> Eboss34, ya give the link here
#1879 [21:06] <Eboss34> yes one minute
#1880 [21:07] <taseluk94> http://paste.ubuntu.com/12891302/
#1881 [21:07] <CubeTheThird> taseluk94, ya you didn't use the new launcher
#1882 [21:07] <Eboss34> http://paste.ubuntu.com/12891307/
#1883 [21:07] <mattym> taseluk94, What was meant by getting the new installer/launcher was to go to minecraft.net/download , then download the one that ends in .msi run that to let it install
#1884 [21:08] <mattym> taseluk94, Then when you start minecraft make sure to use the Minecraft in your programs list, not any old shortcuts or .exe
#1885 [21:08] <Eboss34> and this is my game output http://paste.ubuntu.com/12891312/
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#1887 [21:09] <CubeTheThird> Eboss34, I don't see any errors there
#1888 [21:09] <CubeTheThird> Eboss34, I suppose we can check your drivers
#1889 [21:09] <CubeTheThird> ??> Eboss34 win/dxdiag
#1890 [21:09] <taseluk94> ok one minute
#1891 [21:09] <Absol> Eboss34: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1893 [21:09] <Eboss34> its says at the very end that there is an error code 77
#1894 [21:10] <CubeTheThird> ya that's not very useful
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#1896 [21:12] <taseluk94> keep getting the same error. I uninstalled all older versions of minecraft that i had, went to the website, downloaded the .msi file launcher and tried to launch from the new shortcut on my desktop and same error
#1897 [21:12] <mattym> taseluk94, Latest crash log?
#1898 [21:13] <Eboss34> here is the result of the link from the instructions you told me to follow.
#1899 [21:13] <Eboss34> http://paste.ubuntu.com/12891332/
#1900 [21:13] <taseluk94> http://paste.ubuntu.com/12891337/
#1901 [21:14] <mattym> taseluk94, Can you open the launcher and then press the buton that says Edit Profile
#1902 [21:14] <taseluk94> ok
#1903 [21:14] <Eboss34> I put the link up.
#1904 [21:14] <mattym> taseluk94, On that windows, next to the part where is says Executable, is the box checked?>
#1905 [21:14] <taseluk94> yes
#1906 [21:15] <mattym> taseluk94, Uncheck it, then save profile and try to start it again
#1907 [21:15] <taseluk94> okay.
#1908 [21:15] <taseluk94> started right up. thanks guys
#1909 [21:15] <Eboss34> hello?
#1910 [21:16] <Eboss34> ill wait
#1911 [21:16] <mattym> Eboss34, You have a shortcut for the game?
#1912 [21:16] <Eboss34> Yes
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#1914 [21:16] <mattym> Eboss34, Right click it and select Run as Administrator
#1915 [21:16] <Eboss34> but i usually just click the one on my taskbar
#1916 [21:16] <Eboss34> ok
#1917 [21:16] <mattym> Eboss34, See if opening it that way has a different result
#1918 [21:17] <Eboss34> nope same thing happened
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#1921 [21:20] <mattym> Eboss34, Can you hit the edit profile button in the launcher?
#1922 [21:20] <Eboss34> yes
#1923 [21:20] <mattym> Eboss34, Is the box next to JVM Arguments or Executable marked?
#1924 [21:21] <Eboss34> Yes. But i marked it so I could allocate more ram to minecraft. I have this written in it: -Xmx4G -XX:+UseConcMarkSweepGC -XX:+CMSIncrementalMode -XX:-UseAdaptiveSizePolicy -Xmn128M
#1925 [21:22] <Eboss34> I also just tried to run it without it checked and it did the same crash
#1926 [21:23] <mattym> Eboss34, Uncheck them, save the profile and launch it. Then get me a copy of the crash, and launcher log
#1927 [21:23] <Eboss34> ok
#1928 [21:24] <Eboss34> http://paste.ubuntu.com/12891396/
#1929 [21:24] <Eboss34> there you go
#1930 [21:25] <mattym> ??> Eboss34 tools/hjt
#1931 [21:25] <Absol> Eboss34: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1932 [21:25] <Absol> Eboss34: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1933 [21:25] <Eboss34> last time this happened i updated nvidia and it went away but now its happening and nvidia is up to date
#1934 [21:26] <mattym> Eboss34, Can you do the instructions Absol sent
#1935 [21:26] <Eboss34> yes
#1936 [21:27] <Eboss34> http://paste.ubuntu.com/12891416/
#1937 [21:28] <Eboss34> Thats what it gave me
#1938 [21:28] <mattym> Eboss34, Ok one moment
#1939 [21:28] <Eboss34> ok
#1940 [21:30] <Eboss34> non of these things im pasting will give away any personall information correct?
#1941 [21:30] <mattym> Eboss34, Correct
#1942 [21:30] <Eboss34> ok just making sure
#1943 [21:30] <mattym> Eboss34, Do you know how to open the Command Prompt (cmd)
#1944 [21:30] <Eboss34> Yup
#1945 [21:30] <mattym> Eboss34, Open it up then type this command and hit enter: netsh winsock reset
#1946 [21:31] <Eboss34> ok
#1947 [21:31] <Eboss34> after i restart my computer what do i do?
#1948 [21:31] <mattym> Eboss34, After the restart. try minecraft again
#1949 [21:32] <mattym> Eboss34, If you still get the issue, come back to the chat
#1950 [21:32] <Eboss34> Ok. Will do
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#1953 [21:39] <Eboss34> Same thing happened except i was able to play for like 8 mins and then it crashed again
#1954 [21:43] <mattym> Eboss34, New crash?
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#1962 [21:48] <brownseismitoad> http://paste.ubuntu.com/12891502/
#1963 [21:48] <mattym> brownseismitoad, One moment
#1964 [21:49] <mattym> brownseismitoad, Download and Install the Catalyst Software Suite from this page https://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064
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#1966 [21:50] <brownseismitoad> thank you
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#1971 [21:55] <Frostedd> Hey i need help with password reset?
#1972 [21:56] <Frostedd> Hey i need help with password reset; i reset my password but it didnt change and i cant log into my account
#1973 [21:57] * Alijo [Alijo@notlogged] has joined #minecrafthelp
#1974 [21:57] <Alijo> I keep resetting my password but when I try to login it fails due to bad password
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#1976 [21:58] <Frostedd> alijo
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#1978 [21:58] <Alijo> yeah frostedd
#1979 [21:58] <Frostedd> im having the same problem
#1980 [21:58] <Frostedd> wtf
#1981 [21:59] <Frostedd> did you accidentally log out of your minecraft client and it wouldnt let you log back in?
#1982 [21:59] <Alijo> I was trying a new launcher for modpack
#1983 [21:59] <Frostedd> and it wouldnt let you log in?
#1984 [21:59] <mattym> Frostedd, and Alijo what happens if you try to log in at account.mojang.com?
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#1986 [22:00] <Frostedd> still rejects me
#1987 [22:00] <Frostedd> i reset my password 800 times
#1988 [22:00] <Alijo> said could not login due to bad email or password
#1989 [22:00] <Frostedd> ^
#1990 [22:00] <mattym> ?? login/throttle
#1991 [22:00] <Absol> login/throttle: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1992 [22:00] <Absol> login/throttle: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1993 [22:00] <mattym> Read the above ^
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#1996 [22:01] <Alijo> kk thank you
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#2001 [22:07] <laminin> i honesty don't know what is wrong and why the game won't load. it just keeps saying i have to update something with intel and when i try it just puts me in circles so i wanted to know if someone could update it for me
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#2003 [22:07] <mattym> laminin, Do you have the link to your dxdiag report? If so please post the link in this chat.
#2004 [22:07] <laminin> where would that be?
#2005 [22:08] <mattym> ??> laminin win/dxdiag
#2006 [22:08] <Absol> laminin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#2008 [22:08] <mattym> laminin, Follow the directions in the link from Absol
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#2012 [22:10] <Eboss34> Im back and the same thing is happening. I have searched up a bunch of other stuff and tryed a lot of it and not even restoring my computer is working!!!! This is really making me mad, so please help me.
#2013 [22:10] <Eboss34> if you dont remember my problem then say so
#2014 [22:10] <mattym> Eboss34, Can you get me the new crash log
#2015 [22:10] <Eboss34> Yes
#2016 [22:11] <Jflplayer> Not sure if this is the right place but i need help with claiming my server it doesnt seem to want to claim it :/
#2017 [22:11] <laminin> http://paste.ubuntu.com/12891633/plain/ idk if this is it...
#2018 [22:11] <mattym> Jflplayer, This is not the chat for forum issues, check in #minecraftforum or make an artice on the forum
#2019 [22:11] <Jflplayer> thxs
#2020 [22:11] <mattym> laminin, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#2021 [22:12] <laminin> -_- ok
#2022 [22:12] <laminin> thanks
#2023 [22:12] <laminin> thanks
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#2025 [22:13] <Eboss34> http://paste.ubuntu.com/12891652/
#2026 [22:13] <Eboss34> There you go
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#2028 [22:13] <mattym> Eboss34, When the game worked for a few minutes then crashed
#2029 [22:13] <mattym> Eboss34, Do you have an actual crash log from that crash?
#2030 [22:14] <Eboss34> i think so
#2031 [22:14] <Eboss34> I will check
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#2033 [22:17] <Eboss34> No, sorry i dont. But i looked and compared it to the others when it happened and i couldn't find any differences
#2034 [22:18] <Eboss34> Do you know what (exit code 77) is? thats what is always showing up.
#2035 [22:18] <mattym> Eboss34, Its meaningless
#2036 [22:18] <Eboss34> Ok
#2037 [22:19] <Eboss34> So then...
#2038 [22:19] <mattym> Eboss34, From what i saw in the HJT log, it seems like there may be some sort of parental control software on your computer that is blocking it from working
#2039 [22:21] <Eboss34> Really?! That pisses me off. I will have to talk to my dad about who's computer is who's. LOL. Thanks I will get that taken care of and if it doesn't work then i guess ill come back here. Sorry i took so much of your time. Thank you. Goodbye
#2040 [22:21] <Eboss34> Really?! That pisses me off. I will have to talk to my dad about who's computer is who's. LOL. Thanks I will get that taken care of and if it doesn't work then i guess ill come back here. Sorry i took so much of your time. Thank you. Goodbye
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#2051 [22:55] <Sonny_> Hi, I requested a refund over this past weekend due to my laptop software not being compatible with the Minecraft game but have not heard any response that I am aware of. I was wondering if you assist me.
#2052 [22:56] <mattym> Sonny_, For account issues you will need to wait on the reply from Mojang
#2053 [22:56] <Sonny_> could*
#2054 [22:56] <Sonny_> Okai, how long does that usually take?
#2055 [22:57] <mattym> Sonny_, Not sure about refund stuff, but currently the main support wait time is about 3 weeks last i checked
#2056 [22:58] <Sonny_> Oh...Do u think I'll have any issues with that considering that it'll be past the 15 day limit for refunds?
#2057 [22:58] <mattym> Sonny_, Did you send the request before then?
#2058 [22:59] <Sonny_> Yes, purchased that day
#2059 [23:00] <mattym> Sonny_, Then as long as you sent the request before the 15 days you should be ok
#2060 [23:01] <Sonny_> Kool, just wanted to be sure. Thanks for your time :)
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#2070 [23:30] <Jose> helo
#2071 [23:31] <Jose> anybody there?
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