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#3 [00:04] <Nexus_> If I start MC, there is always a message "Parameter not found: ERROR 87". Could someone pls help me?
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#5 [00:11] <kayleemj9> I just got this older Windows 7 computer and every time I launch my Minecraft it crashes so I clicked 'Fix The Problem' and followed the instructions to the Windows dxdiag thing and there was no update needed for my graphics driver so I followed the other link for assistance and I have my Ubuntu Pastebin link, it's http://paste.ubuntu.com/14204409/ help please.
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#10 [00:47] <Manav> i made a realm i have 3 worlds but i want to delete some of them when i select a world and press delete nothing apperars what to do
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#12 [00:47] <Manav> only cancel option apperas
#13 [00:49] <Manav> i made a realm i have 3 worlds but i want to delete some of them when i select a world and press delete nothing apperars what to do
#14 [00:49] <Manav> hello is anyone here
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#18 [01:19] <Shleek> need help
#19 [01:19] <Shleek> cnahned my passsword for my account and still not leting me log in
#20 [01:21] <Shleek> any help
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#25 [01:32] <pong> how to fix java.lang.NullpointerException
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#27 [01:34] <pong> how to fix java.lang.NullpointerException
#28 [01:34] * pong [pong@notlogged] has joined #minecrafthelp
#29 [01:34] <pong> how to fix java.lang.NullpointerException
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#36 [01:46] <HelpMe> I am having diffuculties logging into my account
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#39 [01:57] <Shleek> i cannot log into my account after i changed passowrds
#40 [02:00] <Shleek> hello
#41 [02:00] <Chromaryu> ?? account/throttle
#42 [02:01] <Shleek> im so lost rn
#43 [02:01] <Shleek> i reseat my password and eveting still not working
#44 [02:01] <Shleek> i know my email is right tho i was just playing 1 hour ago lol
#45 [02:01] <Chromaryu> ?? account/throttled
#46 [02:01] <Shleek> what?
#47 [02:01] <Chromaryu> ??< index
#48 [02:02] <Shleek> huh
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#53 [02:18] <Bewinda> We purchased the minecraft game and downloaded it and downloaded Java....now how do we log on and play the game??
#54 [02:19] <Bewinda> Hello.....anyone there...Please
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#62 [02:27] <Ghosty> Hey, i need help. After i type my username, and press 'play' (TeamExtreme Launcher 3.5.1). It brings me to the 'Update Notes' label, and there i press 'play' again. Then it does'n start. It brings me to the 'Crash Report'. What can i do??
#63 [02:28] <Chromaryu> Use default launcher and see what happened
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#76 [02:51] <nevinera> hello im having trouble when joining servers you are not authenticated to minecraft.net this is my new pc and i can join any server via my old laptop that will run minecraft with 10 fps :D
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#81 [02:54] <thelion02> http://paste.ubuntu.com/14205114/
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#87 [03:02] <thelion02> can anybody help me _
#88 [03:02] <thelion02> ?
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#92 [03:04] <Dee> Every time I try to download minecraft onto my computer, it doesn't actually install because it's apparently corrupted
#93 [03:05] <nevinera> emmm everyone afk i think :)
#94 [03:05] <Dee> Seems like it, ay?
#95 [03:07] <Dee> Don't blame them though, it is Christmas after all. I just want help as soon as I can, would suck if I wasted $25 for nothing
#96 [03:07] * Crystal|AFK is now known as CrystalMare
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#98 [03:11] <YoshiBoy> Hello I cant speak on any servers it keeps saying "Cannot Send Chat Message" I recieved this today.
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#102 [03:20] <GamerHall> Hello, when i got minecraft for christmas i put in the code and downloaded the game. When i got on the minecraft launcher, i clicked play and then it poped up with a notification saying something about my graphics card. If you coukd please leave an easy instruction since i really dont know that much about computers. I dont know what to do but i did the surport and it told me to copy all bunch of coding. Here is the
#103 [03:27] <nevinera> GamerHall: is your graphics card updated ?
#104 [03:27] <GamerHall> i dont think so i have not done any upgrades on my pc at all. Its a packard bell. Any help?
#105 [03:28] <nevinera> so i will help you to it ...
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#107 [03:28] <nevinera> is your winows windows 10 ?
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#109 [03:29] <GamerHall> i think its a windows 7 or 8. One of them its a old computer.
#110 [03:29] <nevinera> search : device manager and open it
#111 [03:29] <nevinera> its an option called display adapters click that
#112 [03:30] <GamerHall> where is it?
#113 [03:30] <nevinera> did you search device manager ?
#114 [03:30] <GamerHall> on the web?
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#116 [03:30] <nevinera> no in your windows
#117 [03:31] <Beer1> We bought Minecraft for our son. We are having problems installing it (he’s a very big appfan allready) We tried to fix the problem ourself but it doesn’t work ( excuse my English but we speak Dutch…) I hope you can help us out… Our son was looking forward to a MinecraftXms…LOL http://paste.ubuntu.com/14205226/ we really don’t know what to do.  and we are really not that technical  Merry Xmas to you all!
#118 [03:31] <nevinera> when ever you searched and opened it call me
#119 [03:31] <GamerHall> theres no device manager just device and printers and default progams
#120 [03:31] <Beer1> we are not able to log in to the technical support either
#121 [03:32] <nevinera> open up your control panel
#122 [03:32] <GamerHall> yep
#123 [03:32] <nevinera> find device manager in that
#124 [03:32] <nevinera> its in the second row 3rd option
#125 [03:33] <nevinera> 4th*
#126 [03:33] <GamerHall> yes
#127 [03:34] <nevinera> its an option called display adapters
#128 [03:34] <GamerHall> yes
#129 [03:34] <nevinera> open it
#130 [03:34] <GamerHall> yep
#131 [03:34] <nevinera> and right click your graphics card
#132 [03:34] <nevinera> and press update
#133 [03:34] <nevinera> Update driver software
#134 [03:35] <nevinera> is it updating
#135 [03:35] <nevinera> or it shows you its updated ?
#136 [03:35] <GamerHall> when i click it underneath it only says Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1)
#137 [03:35] <nevinera> yeah right
#138 [03:35] <nevinera> right click that
#139 [03:35] <GamerHall> Theres no update or anything
#140 [03:35] <GamerHall> okay
#141 [03:35] <nevinera> and update driver softward
#142 [03:36] <nevinera> software
#143 [03:37] <nevinera> GamerHall: anything ?
#144 [03:37] <GamerHall> i clicked update driver and it says how do you want to search for driver software and theres 2 options, search automatically for updated driver software or browse my computer for driver software
#145 [03:37] <nevinera> search automatically for updaate driver software
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#147 [03:38] <nevinera> it will have to download if its out dated and it will take some time
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#149 [03:38] <GamerHall> it says the best driver software for your device is alredy installed and it says once again Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) and it says its up to date
#150 [03:39] <nevinera> ok
#151 [03:39] <mxcapo> I can't login to either Mojang or Minecraft account
#152 [03:39] <mrsmoo2> im on an acer laptop but i cant download minecraft it wont let me help
#153 [03:39] <mxcapo> eventhough I reset the password
#154 [03:39] <nevinera> when you open minecraft can you upload the log
#155 [03:40] <GamerHall> nevinera when i go on minecraft launcher i click play then it says about it cannot do it ill give it another go
#156 [03:40] <mrsmoo2> are u gonna help me ;(
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#159 [03:41] <mrsmoo2> HELPPPPP
#160 [03:41] <nevinera> GamerHall: can you type in all the error i cant understand it when its half way
#161 [03:41] <mrsmoo2> MEEEEE
#162 [03:42] <nevinera> mrsmoo2: please be patient and like what are you going to do downloading minecraft is the only problem ?
#163 [03:42] <mrsmoo2> no it
#164 [03:43] <mrsmoo2> no its on the screen but it dont work ill copy and paste 1 sec
#165 [03:43] <mxcapo> I reset the password in Mojang and when I try to log in it says the user/password combination is incorrect
#166 [03:43] <mxcapo> I have done that several times
#167 [03:44] <mrsmoo2> i pretty much says update my computer but i cant update my computer HELP ;(
#168 [03:44] <GamerHall> its downloading then it poped up with the intel thing again, now it says, were sorry but it seems there was an error while trying to render aspects of the game to solve this error it is reccomended that you update your graphics drivers if you are unsure of how to update my drivers please click fix the problem for more info if you recently installed windows 10, which i havnt please ensure that your hardware manufactu
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#170 [03:44] <mrsmoo2> THATS WHAT MINE SAYS GAMERHALL
#171 [03:44] <nevinera> k
#172 [03:45] <GamerHall> exactly! thanks someone else who has the problem too
#173 [03:45] <mrsmoo2> What computer are u on im on an acer
#174 [03:45] <GamerHall> im on a packard bell
#175 [03:46] <mxcapo> Error! Unknown e-mail address or password.
#176 [03:46] <mrsmoo2> cool i got mine today HAPPY CHRISTMAS OR HAPPY HONICA OR HAPPY FRIDAY
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#179 [03:46] <GamerHall> yea i got minecraft pc today
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#181 [03:46] <mxcapo> That's what I get eventhough I have reset the password several times
#182 [03:46] <mrsmoo2> WOO TWINS im girl
#183 [03:47] <GamerHall> im a boy XD
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#185 [03:47] <mrsmoo2> lol
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#187 [03:47] <mxcapo> is there anybody helping people here?
#188 [03:47] <mrsmoo2> brb gtg THANKS FOR NOTHING NEVINERA
#189 [03:47] <GamerHall> NEVINERA can you help me
#190 [03:48] <StarMaster4114> hello, i am unable to join servers, anybody know anything about that please?
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#193 [03:49] <GamerHall> thanks nevirena :(
#194 [03:49] <nevinera_> mxcapo: im actually a normal user thats trying to fix your problem and the problem youre getting is about your graphical card not managing to get it neither because its outdated or another problem the problem seems not to be the outdated graphical card so im trying to get another solution
#195 [03:49] <GamerHall> okay thanks
#196 [03:49] <nevinera_> sry not mxcapo i meant GamerHall and the other guy that had that problem as same
#197 [03:50] <nevinera_> Miracast: Not Supported Hybrid Graphics GPU: Not Applicable Power P-states: Not Applicable
#198 [03:50] <GamerHall> ?
#199 [03:51] <nevinera_> what is your graphical card ?
#200 [03:51] <GamerHall> have not got a clue
#201 [03:52] <nevinera_> whenever you bought the pc did you ordered your own prefrences or was it packed ?
#202 [03:52] <StarMaster4114> join server is grayed out, how do i fix please?
#203 [03:53] <GamerHall> i dont know i got it for christmas a long long time ago,
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#205 [03:53] <nevinera_> StarMaster4114: i think your having lag issues can you dig in and its stone :)
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#209 [03:56] <StarMaster4114> nevinera: I cant get past the first page :(
#210 [03:56] <Beanie_mcbean> hello, i have windows 10 trying to play minecraft, followed all the instuctions but it still wont load. can you help?
#211 [03:56] <nevinera_> StarMaster4114: no clue sry
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#214 [03:57] <nevinera_> GamerHall: http://www.intel.com/p/en_US/support/detect try the auto updater
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#217 [03:58] <GamerHall> wheres that? And my pc is a packard bell
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#219 [03:59] <nevinera_> i know you told me your graphics card earlier when updating
#220 [03:59] <nevinera_> you just clikck the link
#221 [03:59] <nevinera_> it will detect
#222 [04:00] <nevinera_> your intel driver update
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#224 [04:00] <GamerHall> i have it says about downlaoing or something
#225 [04:00] <nevinera_> yeah
#226 [04:00] <nevinera_> you download that
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#228 [04:00] <nevinera_> and you will run it
#229 [04:01] * SaphiraED [SaphiraED@notlogged] has quit. (Client Quit)
#230 [04:01] <nevinera_> you will scan your pc for updates
#231 [04:02] <GamerHall> i clicked it but its says something about participating should i say yes?
#232 [04:02] <GamerHall> and then click next
#233 [04:02] <nevinera_> ok
#234 [04:02] <nevinera_> it will install
#235 [04:03] <nevinera_> Follow the on-screen prompts to install the software.
#236 [04:03] <nevinera_> Launch the Intel® Driver Update Utility to find the latest drivers.
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#240 [04:04] <nevinera_> is it done
#241 [04:05] <GamerHall> i clicked launch
#242 [04:05] <GamerHall> i cliicked scan
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#244 [04:09] <nevinera_> and ?
#245 [04:09] * georgina25 [georgina25@notlogged] has joined #minecrafthelp
#246 [04:10] <georgina25> minecraft
#247 [04:10] <georgina25> finish
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#251 [04:12] <nevinera_> GamerHall: anything happened ?
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#255 [04:17] <georgina25> caya ya
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#265 [04:33] <sdfs> hello
#266 [04:34] <sdfs> sb here?
#267 [04:34] <sdfs> i have some error with my minecraft]
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#273 [04:47] * d0s3 is now away: Visit https://www.capsload.it/ every day!
#273 [04:49] <Andrio> d0s3, please turn off that message.
#274 [04:49] <Andrio> There are dodgy links on that site too.
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#278 [04:52] <HahaDieYOLO> I Need Help With My Minecraft Itself It Always Crashes And It Says I Have To Check Something But I Dont Know How To
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#282 [04:54] <rhysboii21> http://paste.ubuntu.com/14205537/
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#284 [04:56] <rhysboii21> im getting a message while clicking play on minecraft saying something about a graphics card i need help?
#285 [04:56] <rhysboii21> it wont let me play
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#288 [05:02] <luba123> meu minecraft da um erro e nao abre
#289 [05:02] <luba123> eo pixel art
#290 [05:03] <Andrio> rhysboii21, install the Catalyst software suite from http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064.
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#297 [05:09] <efeoyunda_> hi
#298 [05:09] <efeoyunda_> my minecraft did not work
#299 [05:10] <efeoyunda_> my system is win7 x64
#300 [05:10] <efeoyunda_> I installed 64 bit java
#301 [05:14] <efeoyunda_> will someone help me?
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#303 [05:17] <AnhNgoc> I can't play Minecraft! Because when I press Play, it's loading and I have a crash report. If somebody want help me, send to me. Email: anhngoc24022004@gmail.com . Link for my CPU: http://paste.ubuntu.com/14205609/
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#311 [05:24] <Msokper> hello
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#320 [05:29] <MysteryEvolution> My minecraft just keeps on crashing
#321 [05:30] <MysteryEvolution> I am not going to be patient
#322 [05:30] <MysteryEvolution> You know that right
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#324 [05:31] <Wimi07> Gamband problem, just poping in to demo mode. What to do?
#325 [05:32] <Andrio> ??> Wimi07 account/bug/demo
#326 [05:32] <Absol> Wimi07: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#327 [05:33] <Wimi07> Ok, i`d look at this article and try som new tips. tanks
#328 [05:39] <Wimi07> Seems like the setup of the gamband has gone wrong, cant find this user. The new password/setup is not valid. is it posible to reset the gamband. -or do i have to get it reset in the store?
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#331 [05:41] <ajvpot> http://www.cactusfantastico.com/
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#333 [05:41] <padixx2000> hello
#334 [05:42] <padixx2000> que me he creado un server y no m e deja
#335 [05:42] <padixx2000> me sale java.lang.nullpointerexception
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#338 [05:45] <Aniq> help
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#355 [06:01] <mybdbb> I'm running Windows 10 on a Satellite Toshiba, but I am unable to run Minecraft. It continuously crashes and sends me to a page about Pixel Format Not Accelerated
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#359 [06:01] <Clock> mybdbb, post the link to your dxdiag
#360 [06:02] <mybdbb> How?
#361 [06:02] <Clock> ??> mybdbb win/dxdiag
#362 [06:02] <Absol> mybdbb: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#363 [06:04] <mybdbb> http://paste.ubuntu.com/14205815/
#364 [06:05] <Clock> mybdbb, your graphics card is not supported on windows 10, downgrade to windows 7 or get a new computer
#365 [06:05] <mybdbb> So I'm unable to play Minecraft on this computer?
#366 [06:06] <mybdbb> I can't down grade or get a new computer :(
#367 [06:07] <mybdbb> Is it possible to upgrade my graphics card?
#368 [06:08] <mybdbb> thanks anyways
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#375 [06:10] <ASS_4_SSIN> I need help with my minecraft, i can´t run it so I followed the instructions of mojang in point of pixel-format-not-accelerated, my ubuntu pastebin is: http://paste.ubuntu.com/14205830/
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#377 [06:11] <Arman> Dear,i get the error ioException: An existing connection was forcibly closed by the remote host
#378 [06:11] <Clock> ASS_4_SSIN, your graphics card is not supported on windows 10, downgrade to windows 7 or get a new computer
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#380 [06:12] <ASS_4_SSIN> How can i run my pc without a working graphikcard? :D
#381 [06:12] <Clock> ASS_4_SSIN, downgrade to windows 7
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#383 [06:12] <ASS_4_SSIN> okay thanks
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#385 [06:13] <Arman> Dear,i get the error ioException: An existing connection was forcibly closed by the remote host
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#389 [06:15] <Arman> ioException: An existing connection was forcibly closed by the remote host
#390 [06:15] <Arman> Dear,HELP i get the error ioException: An existing connection was forcibly closed by the remote host
#391 [06:15] <Arman> Dear,HELP i get the error ioException: An existing connection was forcibly closed by the remote host
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#407 [06:29] <trishanraaj> ii update window 10 .cannot play minecraft
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#412 [06:36] <annie> I need help with minecraft. I bought the game and downloaded the launcher. when i start up the launcher I have to fill in my mailadress and password. Everythime I got an error "cannot login" I thought my password was wrong. But when I login at minecraft.net the mailadres and password is correct! Please help me what to do.
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#414 [06:38] <annie> hello??
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#416 [06:40] <annie> the exact error is, sorry but we could not connect to our servers. make sure you are online and that minecraft is not blocked" I allready checked the firewall, turned it of. still dont work.
#417 [06:42] <annie> hello
#418 [06:42] <annie> hello
#419 [06:42] <annie> hello???? anybody out there?
#420 [06:44] * d0s3 is now away: Visit https://www.capsload.it/ every day!
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#426 [06:49] <annie> can you help me
#427 [06:49] <annie> can anybody respond to me, so i know there is anybody?
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#429 [06:50] <emi71> hello, I've a problem with minecraft in ubuntu 15.10. I install java jdk 7 . Launcher stopped and no errors
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#432 [06:51] <annie> hello i got a problem with login at minecraft
#433 [06:52] <annie> hello? is there someone who can help me?
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#437 [06:53] <emi71> annie hello. I wait an answer too :)
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#441 [06:54] <XICare> http://paste.ubuntu.com/14206036/
#442 [06:54] <webrosc> XICare, your computer doesn't meet the requirements for minecrft
#443 [06:54] <annie> what do you meen?
#444 [06:54] <webrosc> annie, what antivirus are you using?
#445 [06:54] <annie> and how do you know that?
#446 [06:55] <annie> avg antivirus
#447 [06:55] <webrosc> annie, the not meeting requirements statement wasn't directed at you
#448 [06:55] <annie> okay thanks
#449 [06:55] <webrosc> ??> annie av/avg
#450 [06:55] <Absol> annie: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To turn it off, follow these directions: http://www.avg.com/ww-en/faq.num-4498#tba5
#451 [06:55] <Absol> annie: Alternatively, use a different AV program, such as avast! Antivirus; see ?? av/avast for more information.
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#454 [06:56] <XICare> me minecraft crash always
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#456 [06:56] <emi71> hello, I've a problem with minecraft in ubuntu 15.10. I install java jdk 7 . Launcher stopped and no errors
#457 [06:56] <webrosc> XICare, your computer doesn't meet the requirements for minecrft
#458 [06:56] <annie> okay i will try to disable the linkscanner
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#461 [06:57] <webrosc> emi71, i'm not familiar with limux sorry, have you tried java 1.8 instead of 1.7 jdk?
#462 [06:58] <emi71> no I'll try. someone is familiar with linux here?
#463 [06:59] <annie> absol are you there?
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#465 [07:00] <annie> I turned of the linkscanner. what should I do now?
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#467 [07:00] <webrosc> annie, try minecraft
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#470 [07:01] <annie> I dubbelclick at minecraft. than i am asked to login. same error,
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#472 [07:01] <annie> shall I remove all software and install again?
#473 [07:01] <webrosc> ??> annie tools/hjt
#474 [07:01] <Absol> annie: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#475 [07:01] <Absol> annie: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
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#480 [07:06] <BossForever> hey i need help with update video card drivers
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#482 [07:06] <webrosc> BossForever, you have a dxdiag log link?
#483 [07:06] <webrosc> if so post it
#484 [07:06] <annie> http://paste.ubuntu.com/14206094/
#485 [07:06] <BossForever> no im stuck on step 5
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#487 [07:07] <annie> absol are you ther?
#488 [07:07] <BossForever> First, paste the text that you copied from the file into the text area in the center of the page at Ubuntu Paste. The "Poster" field will be your Minecraft Username. im stuck on this
#489 [07:07] <annie> I hope this is what you mean absol
#490 [07:08] <emi71> absol do you are familiar with ubuntu?
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#492 [07:08] <webrosc> ?? bot
#493 [07:08] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#494 [07:08] <emi71> lol bot excuse me
#495 [07:08] <BossForever> First, paste the text that you copied from the file into the text area in the center of the page at Ubuntu Paste. The "Poster" field will be your Minecraft Username. im stuck on this
#496 [07:08] <ShuffleLP> ShuffleLP
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#498 [07:09] <webrosc> BossForever, you have the text file with the dxdiag log in it yes? copy the text from there to the website, type in a name, click the paste button
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#500 [07:09] <annie> who looks at my ubuntu paste 14206094? please
#501 [07:09] <BossForever> what the web site
#502 [07:09] <BossForever> whats the website
#503 [07:09] <webrosc> BossForever, paste.ubuntu.com
#504 [07:10] <webrosc> annie, ok ry removing AVG and rebbot computer when its uninstalled, then try minecraft
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#512 [07:18] <emi71> someone use minecraft in ubuntu 15.10 here?
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#515 [07:21] <BossForever> Having trouble updating your drivers? i need help on step 5
#516 [07:22] <BossForever> please
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#529 [07:37] <wstri> windows 10 help
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#531 [07:38] <ayden1234> im getting and error when i try to download minecraft from the site
#532 [07:38] <Tiffany_> Why i can't use minecraft
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#535 [07:39] <Tiffany_> Why i can't use minecraft
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#537 [07:39] <Tiffany_> Hello?
#538 [07:39] <ayden1234> hello
#539 [07:39] <Tiffany_> Why i can't use minecraft?
#540 [07:39] <ayden1234> it wont finish download
#541 [07:40] <Tiffany_> ?
#542 [07:40] <Tiffany_> My minecraft crash
#543 [07:40] <Tiffany_> What should i do?
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#545 [07:41] <Tiffany_> ?
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#548 [07:42] <Toxic_Chocolate> My minecraft crash what should i do?
#549 [07:42] <Jasmine> ??> Toxic_Chocolate launcher/crash-log
#550 [07:42] <Absol> Toxic_Chocolate: We need to see your crash log, which appears after a crash.
#551 [07:42] <Absol> Toxic_Chocolate: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#553 [07:45] <Toxic_Chocolate> So then?
#554 [07:45] <bilneedsHELP> i have an issue downloading minecraft
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#556 [07:45] <bilneedsHELP> unable to start runtime envirenment this may be due to a corruption
#557 [07:46] <bilneedsHELP> and i have already tried to repar and uninstall then reinstall
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#565 [07:54] <ToxicTomahawk> I just bought minecraft, but it is saying my drivers could be outdated. The self help is not working, please help http://paste.ubuntu.com/14206302/
#566 [07:55] <ToxicTomahawk> It is saying pixel format not accelerated amd the site suggests that I ask for help with which drivers to update, etc. Thank you :)
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#569 [07:55] <Kindra> I had buy a mindcraft card from gamestop and my son open it last night for Christmas eve and I made him acount but when I redeem it it not showing up or download and it now saying it been redeem if I want to transfer to new account I have to know his username and passwork I know that but it said it not right and I can't do it so I change his email to my email to see if it works it still don't work what do I do I don't want to lose 26 d
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#574 [07:56] <IRealisticMEOW> hello
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#576 [07:56] <IRealisticMEOW> error on load
#577 [07:56] <IRealisticMEOW> url
#578 [07:56] <IRealisticMEOW> http://paste.ubuntu.com/14206308/
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#580 [07:57] <Kindra> Who u talking to me
#581 [07:57] <JosephMac> Am I on line?
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#584 [07:58] <JosephMac> I just bought minecraft but am not able to get it to work. The pixel accelerator is causing a problem. I store the error report on http://paste.ubuntu.com/14206294/
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#589 [08:03] <Andrio> JosephMac, install this driver: http://www.nvidia.com/download/driverResults.aspx/94790/en-us
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#601 [08:16] <usamoro> My drivers are all updated yet i cant log onto minecraft or it crashes! http://paste.ubuntu.com/14206414/
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#603 [08:19] <usamoro> my drivers are perfectly fine but it says that my ''Pixel format is not accelerated'' whenever i look up what the problem is, I dont know what it means but i was told to paste my dxdiag into pastebin *LINK: http://paste.ubuntu.com/14206414/ *
#604 [08:19] <Andrio> Actually, no, they're not.
#605 [08:19] <Andrio> Install this one: https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
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#607 [08:20] <usamoro> thank you
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#613 [08:26] <racso511> hi , I need help..... I wanted to install minecraft but got the message that my graphics drivers were outdated,i was redirected to a page telling me to first uninstall my current graphics drivers if I have recently installed windows10 which i have..I have no clue what to do and how to get minecraft started and how to even update my drivers , pls. help me :) heres my link http://paste.ubuntu.com/14206455/
#614 [08:27] <Andrio> ??> racso511 win/update
#615 [08:27] <Absol> racso511: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
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#618 [08:28] <racso511> ok thanks <absol> ill try that ... if i dont manage ill come back to you ;)
#619 [08:28] <Tetsuu> I cant join server's on 1.7.10?
#620 [08:30] <Tetsuu> I can't join any minecraft server using 1.7.10?
#621 [08:30] <Tetsuu> hello
#622 [08:31] <Tetsuu> Hello!
#623 [08:32] <Tetsuu> Dude
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#626 [08:32] <racso511> <Absol> I tryed updating , but it sayed my system is up to date... what should i do now
#627 [08:32] <JohnDeere4Life> hello
#628 [08:32] <Tetsuu> hello
#629 [08:33] <JohnDeere4Life> i need help
#630 [08:33] <Tetsuu> yes
#631 [08:33] <JohnDeere4Life> ti changed my name
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#633 [08:33] <Andrio> racso511, try installing this driver: http://www.nvidia.de/download/driverResults.aspx/97024/de
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#636 [08:33] <JohnDeere4Life> and i lost all my stuff but i need to wait 30 days
#637 [08:33] <racso511> ok illl try that
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#639 [08:33] <racso511> thzanks <Absol>
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#642 [08:34] <Tetsuu> I can't join any minecraft server using 1.7.10? why
#643 [08:35] <Tetsuu> hello
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#645 [08:35] * Tetsuu [Tetsuu@notlogged] has joined #minecrafthelp
#646 [08:35] <Tetsuu> hello
#647 [08:36] <Tetsuu> can u help me
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#649 [08:36] * Tetsuu [Tetsuu@notlogged] has joined #minecrafthelp
#650 [08:36] <Tetsuu> hello
#651 [08:36] <Tetsuu> can u help me
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#655 [08:36] * Absol kicked ShitHead from #minecrafthelp (Reason: hitHead :Keep it civilized, you are just a human)
#656 [08:37] <Tetsuu> hello
#657 [08:37] <Tetsuu> can u help me?
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#660 [08:37] <Tetsuu> hello
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#664 [08:38] <Tetsuu> hello
#665 [08:38] <ModernBuilder> hello
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#667 [08:38] <Tetsuu> can u help me
#668 [08:38] <ModernBuilder> how do i update my graphic drivers for minecraft
#669 [08:38] <GreysonLJ> how do I update my graphic driver
#670 [08:39] <Tetsuu> I can't join any minecraft server using 1.7.10? why
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#672 [08:39] <ModernBuilder> i got my computer for christmas and i cant play minecraft i dont know how to install my graphic drive
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#674 [08:40] <Tetsuu> hello
#675 [08:40] <Tetsuu> hello
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#677 [08:40] <ModernBuilder> @absol can you help me please
#678 [08:40] <GreysonLJ> me too please
#679 [08:41] <ModernBuilder> how do i update my gracphic driver windows 7
#680 [08:41] <ModernBuilder> graphic*
#681 [08:43] <ModernBuilder> how long do i need to wait!
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#683 [08:43] <Andrio> ModernBuilder and GreysonLJ, follow this: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#684 [08:43] <ModernBuilder> thank you
#685 [08:44] <GreysonLJ> thanks, merry christmas
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#687 [08:45] <GreysonLJ> did that already ... since updating to windows 10, my computer is not recognizing the graphics driver ... any idea what to do?
#688 [08:46] <Andrio> May I see the link to your report?
#689 [08:47] <GreysonLJ> http://paste.ubuntu.com/14206516/
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#692 [08:49] <ModernBuilder> i have done all the steps now what?
#693 [08:50] <Andrio> GreysonLJ, install the Catalyst software suite from http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064.
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#695 [08:50] <ModernBuilder> greysonL
#696 [08:50] <ModernBuilder> does it work?
#697 [08:51] <takethatgamer> Hi, Ijust changed my password because the launcher was saying it was invalid. Now, after the password change, it still doesnt work (all of my details are filled in correctly and I dont know why it still doesnt work.
#698 [08:51] <Andrio> ??> takethatgamer login/throttle
#699 [08:51] <Absol> takethatgamer: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#700 [08:51] <ModernBuilder> umm maybe change you're password again?
#701 [08:51] <Absol> takethatgamer: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#702 [08:51] <Andrio> ModernBuilder, show me the link to your report
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#705 [08:52] <takethatgamer> thank you
#706 [08:52] <ModernBuilder> i got it Andrio
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#712 [08:54] <AriesOrion> I am having issues with Minecraft and have done the dxdiag thing
#713 [08:55] <AriesOrion> http://paste.ubuntu.com/14206569/
#714 [08:55] <AriesOrion> I can't figure out what the issue is
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#717 [08:56] <GreysonLJ> downloading it now
#718 [08:57] <StompyZander> Hello, Im having issues with the format of my PC. Im getting an error message that reads "Pixel Format not accelerated." I understand that it may be my Windows 10 drivers but I am not sure how to correct the problem. I done the Intel driver update scan and there werent any updates found. I have gotten as far as getting my system info on the Ubuntu Pastebin. Please help.
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#720 [08:59] <ModernBuilder> still doesnt work :(
#721 [09:00] <ModernBuilder> what should i do
#722 [09:00] <Andrio> ModernBuilder, show me the link to your report
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#724 [09:00] <Andrio> StompyZander, same for you
#725 [09:00] <ModernBuilder> http://paste.ubuntu.com/14206562/
#726 [09:00] <Zentruno> http://paste.ubuntu.com/14206596/
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#728 [09:01] <StompyZander> Here is my Ubuntu URL. http://paste.ubuntu.com/14206563/
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#733 [09:05] <ModernBuilder> andrio
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#735 [09:05] <Andrio> ModernBuilder, install the Catalyst software suite from http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064.
#736 [09:05] <ModernBuilder> ok
#737 [09:06] * racso511 [racso511@notlogged] has quit. (Ping timeout: 204 seconds)
#738 [09:06] <ModernBuilder> what one
#739 [09:06] <FactionsChris> Okay so i lost my account and i cannot log in ... i remember my email but when i login it says there is no account with the specific username can someone help me?
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#741 [09:06] <ModernBuilder> Catalyst Software Suite or Radeon Software Crimson Edition Beta
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#743 [09:07] <glen> hi, i have brought minecraft and it says there is and updata but i can't do the updata
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#746 [09:07] <ModernBuilder> its downloading
#747 [09:07] <Andrio> Zentruno, install this: http://www.nvidia.de/download/driverResults.aspx/96915/de
#748 [09:07] <Andrio> StompyZander, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#749 [09:07] <Andrio> FactionsChris, what was your username?
#750 [09:08] <Zentruno> ok
#751 [09:08] <ModernBuilder> andrio what do i do when downloaded
#752 [09:08] <Andrio> ModernBuilder, open it..
#753 [09:08] <ModernBuilder> then what
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#755 [09:08] <StompyZander> Thanks Andrio. Ill see if I can downgrade to windows 7.
#756 [09:08] <AriesOrion> Is my issue the same as StompyZander?
#757 [09:08] <FactionsChris> My username was FactionsChris
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#759 [09:09] <Zentruno> I am so Happy, when it works.
#760 [09:09] <Andrio> mm
#761 [09:09] <Andrio> ModernBuilder, once it's finished installing, restart the computer.
#762 [09:09] <FactionsChris> Can u help me?
#763 [09:09] <ModernBuilder> ok i just got my pc for christmas
#764 [09:09] <Andrio> FactionsChris, there is an account with that name.
#765 [09:09] <Andrio> Are you using you email address to log in?
#766 [09:09] <FactionsChris> Yes
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#768 [09:10] <FactionsChris> can i change my password with some reason?
#769 [09:10] <Andrio> you sure you got the email address right?
#770 [09:10] <FactionsChris> way*
#771 [09:10] <FactionsChris> I do
#772 [09:10] <ModernBuilder> it says welcome now what do i do andrio
#773 [09:10] <FactionsChris> i did the forgot username thing and i received it right
#774 [09:10] <Andrio> FactionsChris, here: https://account.mojang.com/password
#775 [09:10] <ModernBuilder> next>
#776 [09:10] <Andrio> mm
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#778 [09:10] <ModernBuilder> opress next andrio
#779 [09:10] <Andrio> ModernBuilder, follow the prompts
#780 [09:10] <Andrio> yes
#781 [09:10] <FactionsChris> Can i change my minecraft account password with this link?
#782 [09:10] <ModernBuilder> ok
#783 [09:10] <Andrio> FactionsChris, yes..
#784 [09:10] <FactionsChris> Okay
#785 [09:11] <Andrio> If you know the password
#786 [09:11] <ModernBuilder> accept or decline
#787 [09:11] <Andrio> you can log in and change it via the settings page.
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#789 [09:11] <ModernBuilder> ? accept or decline andrio
#790 [09:11] <Andrio> ModernBuilder, you must accept the terms of service to use the driver. And pretty much everything that has terms of service.
#791 [09:11] * Xxjanky25xX [Xxjanky25xX@notlogged] has joined #minecrafthelp
#792 [09:11] <Andrio> It probably also says that...
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#794 [09:11] <FactionsChris> I did so now i gotta restart my game and see if it works?
#795 [09:12] <Andrio> Merry Christmas.~
#796 [09:12] <ModernBuilder> #its analyzing
#797 [09:12] <Absol> ModernBuilder: Please keep it civil
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#799 [09:12] <jo> help updating drivers to run minecraft
#800 [09:12] <Lord_Ralex> ignore Absol
#801 [09:12] <Andrio> good thing Lord_Ralex is here.
#802 [09:12] <ModernBuilder> ok lord
#803 [09:12] <FactionsChris> It still doesn't work :/
#804 [09:12] <FactionsChris> i changed my pasword
#805 [09:12] <FactionsChris> but still
#806 [09:12] <ModernBuilder> he kicked me earlier
#807 [09:13] <Andrio> yeah, because swearing is bad.
#808 [09:13] <Andrio> Raising a false alarm, not so much.
#809 [09:13] <ModernBuilder> i wasnt swearing
#810 [09:13] <FactionsChris> Andrio the same thing is happening even though i changed my password... What can i do?
#811 [09:13] <Lord_Ralex> His kick was valid
#812 [09:13] <Andrio> It doesn't like nicknames with cuss words in them
#813 [09:14] <Andrio> FactionsChris, what thing is that, exactly?
#814 [09:14] <Lord_Ralex> Just in the instance of where he said keep it civil, that was incorrect
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#817 [09:14] <ModernBuilder> lord it keeps analyzing
#818 [09:14] <FactionsChris> It says that the account doesn't exist even though i changed my password and stuff ... what can i do?
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#821 [09:14] <Finchy_> I can't get on minecraft because it keeps crashing
#822 [09:14] <ModernBuilder> finished now what
#823 [09:15] <Finchy_> \I just got a new pc
#824 [09:15] <Finchy_> and am setting it up
#825 [09:15] <ModernBuilder> same herefinchy
#826 [09:15] <ModernBuilder> smae here finchy
#827 [09:15] <FactionsChris> Please help!
#828 [09:15] <ModernBuilder> login in to adm whats that
#829 [09:15] * Xxjanky25xX [Xxjanky25xX@notlogged] has quit. (Client Quit)
#830 [09:15] <ModernBuilder> amd
#831 [09:15] * Finchy_ [Finchy_@notlogged] has quit. (Client Quit)
#832 [09:16] <Andrio> As far as I know you don't need to log in to AMB
#833 [09:16] * FactionsChris [FactionsChris@notlogged] has quit. (Quit: Web client closed)
#834 [09:16] <Andrio> or AMD.
#835 [09:16] <ModernBuilder> amd gaming envolved i need to login should i
#836 [09:16] <ModernBuilder> amd gaming envolved i need to login should i
#837 [09:16] * jo [jo@notlogged] has left #minecrafthelp
#838 [09:16] <Andrio> No
#839 [09:16] <Andrio> Unless it changed.
#840 [09:16] <ModernBuilder> andrio what should i do now its all done
#841 [09:16] <AriesOrion> Just checking, not sure where I am inline. Is anyone working on my issue yet?
#842 [09:17] <Andrio> ModernBuilder, restart the computer
#843 [09:17] <ModernBuilder> ok
#844 [09:17] <ModernBuilder> 3
#845 [09:17] <ModernBuilder> 2
#846 [09:17] <ModernBuilder> 1
#847 [09:17] <ModernBuilder> bye
#848 [09:17] <Andrio> AriesOrion, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#849 [09:17] <Andrio> o/
#850 [09:17] <AriesOrion> OK. Thank you!
#851 [09:17] * AriesOrion [AriesOrion@notlogged] has quit. (Quit: Web client closed)
#852 [09:17] <Zentruno> Hey Andrio, i have not a Nvidia graphic card. I have a msi graphic card. Work this too?
#853 [09:18] * StompyZander [StompyZander@notlogged] has quit. (Ping timeout: 204 seconds)
#854 [09:18] <Andrio> Zentruno, well, I don't have high hopes for those due to their age.
#855 [09:18] <Zentruno> ok...
#856 [09:19] <Andrio> Also, your report shows NVIDIA GTX 750 graphics
#857 [09:19] <Andrio> NVIDIA GeForce GTX 750 Ti
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#861 [09:19] <Zentruno> eeh... but it is a msi GeForce GTX 750 ti.
#862 [09:20] <samdana> can run minecraft
#863 [09:20] <samdana> and play
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#865 [09:20] <samdana> minecraft
#866 [09:20] <Zentruno> It disn't work!
#867 [09:20] <nyvia> Zentruno: trust me, you have a GTX 750 Ti, you just said the manufacturer instead of Nvidia. I have the same card
#868 [09:21] <Andrio> ...GeForce is an NVIDIA line.
#869 [09:21] <the_killersalat> http://paste.ubuntu.com/14206701/
#870 [09:21] <Zentruno> but too from msi
#871 [09:21] <Zentruno> I can sent you the amazon link.
#872 [09:21] <Zentruno> send
#873 [09:21] <Lord_Ralex> It does not matter
#874 [09:22] <Lord_Ralex> Who made it does not really matter.
#875 [09:22] <the_killersalat> http://paste.ubuntu.com/14206701/
#876 [09:22] <Lord_Ralex> It's for the purposes of support, is a Nvidia GTX 750 Ti
#877 [09:22] <Andrio> Lot of Germans tonight
#878 [09:23] <Andrio> the_killersalat, install this driver: http://www.nvidia.de/download/driverResults.aspx/82829/de
#879 [09:23] <Zentruno> This is my graphic card Andrio.
#880 [09:23] <Zentruno> http://www.amazon.de/MSI-TF-2GD5-OC-GeForce/dp/B00I602S92/ref=sr_1_1?ie=UTF8&qid=1451056944&sr=8-1&keywords=msi+GeForce+GTX+750+ti
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#882 [09:23] <the_killersalat> http://paste.ubuntu.com/14206701/
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#885 [09:24] <samdana_> play minecraft
#886 [09:24] <Andrio> Mm
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#889 [09:27] <Zentruno> Andrio, you right. In the Text is really Nvidia GeForce GTX 750 ti writhen. But its a msi GeForce GTX 750 ti.
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#898 [09:29] <nyvia> Zentruno: you're not listening. Theyre the same thing
#899 [09:30] <Zentruno> I know...
#900 [09:30] * rancherjdc04 [rancherjdc04@notlogged] has joined #minecrafthelp
#901 [09:31] <rancherjdc04> trying to get minecraft set up for son on windows 7 pc,
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#903 [09:32] <rancherjdc04> said something about graphics card isn't set up, followed instructions and got sent here. here is website it sent me to with link to his graphics stuff?? http://paste.ubuntu.com/14206778/
#904 [09:33] * CrystalMare is now known as Crystal|Away
#905 [09:34] <willcraft> Having trouble in win 10 with launching MC 1.6.48, think it's driver related. Solution?
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#911 [09:36] <craftgrace120> hi i am trying to purchase mine craft but it keeps saying contact customer support when i put card details in
#912 [09:38] <Andrio> rancherjdc04, install the Catalyst software suite from http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064.
#913 [09:38] <craftgrace120> will that help
#914 [09:39] <Andrio> yes.
#915 [09:39] <Lord_Ralex> craftgrace120, you are not rancherjdc04
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#917 [09:40] <jbeezie> I bough my kid a PC and set them up on a supervised account. I downloaded minecraft under my account and I can play under my account but she can't under her account. It keeps showing a white message box
#918 [09:40] <rancherjdc04> okay will go try that now
#919 [09:40] <Andrio> ..
#920 [09:40] <geraldbrent> What does the message box say?
#921 [09:40] <jbeezie> java.lang.ExceptionInInitializerError
#922 [09:40] <craftgrace120> i have installed that so what do i do now
#923 [09:41] <craftgrace120> the message box says Your order request is invalid and can't be processed. Please try again or contact customer support.
#924 [09:41] <geraldbrent> jbeezie: http://hopper.minecraft.net/help/special-characters/
#925 [09:42] <geraldbrent> If I had to guess, it doesn't like the username on the account.
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#927 [09:42] * marcusman12 [marcusman12@notlogged] has joined #minecrafthelp
#928 [09:42] <geraldbrent> Or I'm an idiot for helping people this early. One of the two.
#929 [09:42] <craftgrace120> i have tried a few usernames
#930 [09:43] <Lord_Ralex> craftgrace120, no one is talking to you
#931 [09:43] <geraldbrent> Was talking to jbeezie. Sorry.
#932 [09:43] <Lord_Ralex> craftgrace120, if someone was talking to you, your name would be first on their message
#933 [09:44] <jbeezie> going to the link now to check
#934 [09:44] <craftgrace120> well could someone please help me out
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#939 [09:46] <marcusman12> gust downloaded mindcraft will not run because of driver problem i am running windows 7 do i need to download a differint version of mind craft
#940 [09:46] <Lord_Ralex> !message Welcome to #minecrafthelp! As it is the holidays, support may be slower than usual as less people are around to help. Please be patient while waiting for replies.
#941 [09:46] <jbeezie> confussed. is it saying I need to change her user id for the PC
#942 [09:47] <Mike__> How do we get the multiplayer downloaded on a new laptop running Windows 10
#943 [09:47] <PandaBoyNA> Is Mine Craft available for Chromebook/ Acer Chromebook
#944 [09:47] <Andrio> jbeezie, what is her user ID?
#945 [09:47] <Andrio> PandaBoyNA, as far as I know, no
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#947 [09:48] <PandaBoyNA> Oh, ok Thanks
#948 [09:48] <jbeezie> Elliot_Bond007
#949 [09:48] <Andrio> jbeezie, that seems OK
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#951 [09:49] <Andrio> ??> jbeezie launcher/crash-log
#952 [09:49] <Absol> jbeezie: We need to see your crash log, which appears after a crash.
#953 [09:49] <Absol> jbeezie: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#955 [09:49] <Andrio> Mike__, are you looking for the Java (original PC) version or the Windows 10 edition beta?
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#961 [09:51] <jbeezie> http://paste.ubuntu.com/14206905/
#962 [09:51] <Guest93083> I just purchased Minecraft for my family for Christmas, as well as a Realm subscription, thinking we'd all be able to play together but that doesn't seem to be the case. I don't understand what's happening.
#963 [09:51] <Mike__> No not beta.
#964 [09:51] * xNovaPandax [xNovaPandax@notlogged] has joined #minecrafthelp
#965 [09:52] <Andrio> Mike__: http://minecraft.net/download
#966 [09:52] <Guest93083> We all have different profile names and we each created separate accounts but it's not even registering the Realm as an option if we switch accounts. Just the demo version.
#967 [09:52] <Andrio> ??> jbeezie launcher/log
#968 [09:52] <Absol> jbeezie: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
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#970 [09:52] <Absol> jbeezie: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#972 [09:52] <Andrio> Guest93083, have you bought a copy of Minecraft on each account?
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#974 [09:53] <Guest93083> No, just the one. Does each one need a copy?
#975 [09:53] <Andrio> Mm
#976 [09:53] <Andrio> Yes, each one needs a copy.
#977 [09:53] <jbeezie> http://paste.ubuntu.com/14206930/
#978 [09:54] <Guest93083> So my daughter and I can't play together unless I buy another copy of minecraft?
#979 [09:54] <Andrio> I'm pretty sure that's how it is, I'm afraid
#980 [09:54] <Andrio> jbeezie, looks like the Windows profile is, or was, named 'Cat-tastic!'
#981 [09:54] <Andrio> there's the problem.
#982 [09:55] <Andrio> The '!' trips things up.
#983 [09:55] <Guest93083> I see. I think I'll just cancel the Realm. Thank you very much for your help.
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#985 [09:55] <jbeezie> change her useer name and it should fix it?
#986 [09:55] <xNovaPandax> Can you provide some guidance with a graphic driver issue on a new desktop tower. Here's the Error page....http://paste.ubuntu.com/14206903/
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#988 [09:55] <Andrio> You don't actually need a Realms subscription to play locally
#989 [09:55] <yolosik> how to fix this error java.lang.NullPointerException
#990 [09:55] <Andrio> It's for those who can't run a server themselves
#991 [09:56] * Guest93083 [Guest93083@notlogged] has quit. (Quit: Web client closed)
#992 [09:56] <Andrio> jbeezie, no, that doesn't move your files
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#994 [09:56] <Andrio> jbeezie, look at the page geraldbrent showed your earlier.
#995 [09:56] <Andrio> you*
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#997 [09:58] <Silvermoon602> When I tried to install the minecraft I got an massage saying "Unable to start the Minecraft Runtime Enviroement"
#998 [09:58] <yolosik> how to fix this error ava.lang.NullPointerExeption am with Polish MMI can you give some link with the help or something
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#1001 [09:59] <yolosik> how to fix this error ava.lang.NullPointerExeption am with Polish MMI can you give some link with the help or something
#1002 [09:59] <jbeezie> Thanks for your help everyone. I don't know how to pc so wish me luck.
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#1007 [10:01] <yolosik> how to fix this error ava.lang.NullPointerExeption am with Polish MMI can you give some link with the help or something
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#1015 [10:04] <yolosik> how to fix this error ava.lang.NullPointerExeption am with Polish MMI can you give some link with the help or something
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#1017 [10:05] <kaylap1103> Hi, I need help on logging into minecraft because every time I press PLAY it says there is a problem and I don't know what to do.
#1018 [10:05] * Samson915 [Samson915@notlogged] has joined #minecrafthelp
#1019 [10:05] <nomisraalrev> hey all, my brother needs help with joining realms. When he tries to join the realms section he gets the error code: mco.errormessage.404. When het logs in again het cant see the invitation I sent him, despite someone else being able to see it and accept. Is there an easy fix for this or does anyone have a link with a list of error codes? Thx n advance
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#1021 [10:06] <Asia2004> I am unable to lauch minecraft and receiving this error.. [09:56:11 ERROR]: Game ended with bad state (exit code 1)
#1022 [10:06] <kaylap1103> Hi, I need help on logging into minecraft because every time I press PLAY it says there is a problem and I don't know what to do.
#1023 [10:06] <kaylap1103> Hi, I need help on logging into minecraft because every time I press PLAY it says there is a problem and I don't know what to do.
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#1025 [10:06] <FATHEAD> MY VERIFICATION CODE WONT SHOW UP IN MY INBOX
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#1027 [10:07] <willcraft> here's the graphic related error message; http://paste.ubuntu.com/14206984/
#1028 [10:07] * lefti12 [lefti12@notlogged] has joined #minecrafthelp
#1029 [10:08] <lefti12> I need to know how to get a refund as I did not know we could not use minecraft on a chrome book
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#1031 [10:08] <Samson915> We just loaded Windows 10 and it says our driver is outdated. Here's a link to unbuto for the dxdiag ------------------ System Information ------------------ Time of this report: 12/25/2015, 10:27:50 Machine name: USER-PC Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.151121-2308) Language: English (Regional Setting: English) System Man
#1032 [10:08] <xsherox> i need help
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#1034 [10:08] <xsherox> I NEED HELP
#1035 [10:08] <willcraft> samson915, same problem
#1036 [10:09] <willcraft> ironic, MS buy MC then disables it with win 10
#1037 [10:09] * PClaudio [PClaudio@notlogged] has quit. (Quit: Web client closed)
#1038 [10:09] <willcraft> typical actually
#1039 [10:09] <Samson915> anybody got help?
#1040 [10:09] <xsherox> i need the pixel format
#1041 [10:09] <Samson915> same here pixel format
#1042 [10:10] <willcraft> I know it's a common problem but I don't see a solution
#1043 [10:10] <nomisraalrev> hey all, my brother needs help with joining realms. When he tries to join the realms section he gets the error code: mco.errormessage.404. When het logs in again het cant see the invitation I sent him, despite someone else being able to see it and accept. Is there an easy fix for this or does anyone have a link with a list of error codes? Thx n advance
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#1045 [10:10] <Samson915> this is the unbutu paste http://paste.ubuntu.com/14206911/plain/
#1046 [10:11] <willcraft> win 10 also knocked out my DVD drive, no solution to that either
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#1053 [10:16] <StrikeHunter15> Hi i just got my new computer and Minecraft keeps crashing... It says it has a problem rendering the game and i want to know how to fix it. It says i need to update my graphics drivers. whatdo i do?
#1054 [10:16] <Clock> StrikeHunter15, post the link to your dxdiag
#1055 [10:16] <StrikeHunter15> http://paste.ubuntu.com/14206981/
#1056 [10:16] <Clock> willcraft, download and install http://www.nvidia.com/download/driverResults.aspx/94796/en-us
#1057 [10:17] * smithy_ [smithy_@notlogged] has joined #minecrafthelp
#1058 [10:17] <Clock> ??> StrikeHunter15 win/update
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#1060 [10:17] <Absol> StrikeHunter15: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
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#1065 [10:18] <smithy_> i have followed the instructions and it is still not working
#1066 [10:18] <Clock> ??> smithy_ scold/work
#1067 [10:18] <Absol> smithy_: Please don't say "it doesn't work". Tell us what exactly doesn't work and which error message you're getting.
#1068 [10:18] * Kenster288 [Kenster288@notlogged] has joined #minecrafthelp
#1069 [10:19] <Clock> StrikeHunter15, besides the windows update you need to install the driver here http://www.nvidia.com/download/driverResults.aspx/96883/en-us
#1070 [10:19] <CoolGamer125> I need my old gamertage but i have to wait thirty days and i need to change it back to CoolGamer125 can u please change it back
#1071 [10:20] <Clock> CoolGamer125, 1. we are not mojang. 2. you have to wait 30 days, that's the rule
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#1081 [10:23] <dafryluver> i downloaded minecraft and it said something about a driver not supported
#1082 [10:24] <Pasquipalen> hi
#1083 [10:24] <dafryluver> hey
#1084 [10:24] * Hakene [Hakene@notlogged] has joined #minecrafthelp
#1085 [10:24] <mattym> dafryluver, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1086 [10:25] <dafryluver> http://paste.ubuntu.com/14207038/
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#1088 [10:26] <Pasquipalen> in the multiplayer mi minecraft says : java.net.ConnectException : connection time out : no further information . I have this problem on 2 weeks, help please
#1089 [10:26] <lala> I just downloaded minecraft to my smartpc and it crashes immediately.
#1090 [10:26] * Hakene [Hakene@notlogged] has quit. (Client Quit)
#1091 [10:27] <Pasquipalen> helpplease
#1092 [10:27] <Barrika75> hello, all my intel drivers (4 series) are updated but minecraft still does'n work, and I don't know what do to
#1093 [10:27] <mattym> dafryluver, I can attempt to find you the driver, but its unlikely the game will run well on your hardware as it does not meet the minimum requirements, and you may be unable to play past version 1.7.2
#1094 [10:28] * Akram [Akram@notlogged] has joined #minecrafthelp
#1095 [10:28] <mattym> Barrika75, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1096 [10:28] <dafryluver> will u please
#1097 [10:29] <Pasquipalen> in the multiplayer mi minecraft says : java.net.ConnectException : connection time out : no further information . I have this problem on 2 weeks, help please
#1098 [10:29] <Pasquipalen> my<+
#1099 [10:29] <Pasquipalen> ù
#1100 [10:29] <Pasquipalen> my*
#1101 [10:29] <dafryluver> how can it be played with a more recent version?
#1102 [10:29] <mattym> dafryluver, New computer
#1103 [10:29] <Pasquipalen> yes
#1104 [10:29] <dafryluver> ok
#1105 [10:29] <mattym> Pasquipalen, That error usualy suggests taht its a connection issue
#1106 [10:30] <stupid3700> Pasquipalen: What is the IP of the server you're trying to connect to?
#1107 [10:30] <mattym> dafryluver, Attempt to download and install the driver found here https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-
#1108 [10:30] <Pasquipalen> then I have to do?
#1109 [10:30] * peridot4 [peridot4@notlogged] has joined #minecrafthelp
#1110 [10:30] <xNovaPandax> 09:55] <xNovaPandax> Can you provide some guidance with a graphic driver issue on a new desktop tower. Here's the Error page....http://paste.ubuntu.com/14206903/
#1111 [10:30] <mattym> ??> lala launcher/crash-log
#1112 [10:30] <Absol> lala: We need to see your crash log, which appears after a crash.
#1113 [10:30] <Absol> lala: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1114 [10:30] <Pasquipalen> stupid ip server is www.hipixel.net
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#1116 [10:31] <sprinkle> my minecraft is saying that I need to update... I dont know how to. I tried to log in just now and nothing happened. the link is paste.ubuntu.com/14207066
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#1118 [10:31] <stupid3700> Pasquipalen: 'www.hipixel.net' doesn't exist.
#1119 [10:31] <mattym> xNovaPandax, You will first need to delete any minecraft shortcuts you have or copies of minecraft.exe, they will be replaced
#1120 [10:31] * Akram [Akram@notlogged] has joined #minecrafthelp
#1121 [10:31] <stupid3700> Pasquipalen: You're likely using the wrong address for the server.
#1122 [10:31] <Barrika75> I'm using intel 4 series family...
#1123 [10:31] <Pasquipalen> sorry www.hipixel.com
#1124 [10:31] <mattym> xNovaPandax, Go to minecraft.net/download and download the Installer that ends in .msi
#1125 [10:31] * MelodyRaver [MelodyRaver@notlogged] has joined #minecrafthelp
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#1127 [10:32] <mattym> xNovaPandax, Run that file to install Minecraft, if there is no install option, choose Repair
#1128 [10:32] <peridot4> im having problems launching minecraft i keep getting i need to update drivers and intel says there are no updates
#1129 [10:32] <mattym> xNovaPandax, Try to start the game iwth the new shortcut, and let me know if you get the same issue
#1130 [10:32] <stupid3700> Pasquipalen: Er, I'm assuming you're trying to connect to the Hypixel server?
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#1132 [10:32] <Barrika75> I have the same problem
#1133 [10:32] <mattym> Barrika75, I still need the link to the dxdiag
#1134 [10:32] <xNovaPandax> Alright one second
#1135 [10:32] <mattym> peridot4, Do you have the link to your dxdiag report? If so please post the link in this chat.
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#1137 [10:33] <peridot4> ok i hit repair and i get the same message
#1138 [10:33] <MelodyRaver> My minecraft won't run, it's telling me i need to update drivers, yet intel says no updates and nothing seems to be working? http://paste.ubuntu.com/14207122/
#1139 [10:33] <mattym> peridot4, Unless you see your name it the message its not for you
#1140 [10:33] <mattym> peridot4, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1141 [10:33] <mattym> MelodyRaver, Unfortunately your graphics hardware is not fully supported on Windows 8.1, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1142 [10:33] <Pasquipalen> stupid3700 yes
#1143 [10:33] <peridot4> ok thank you
#1144 [10:34] <stupid3700> Pasquipalen: In that case, try using mc.hypixel.net to connect.
#1145 [10:34] <MelodyRaver> How does one downgrade?
#1146 [10:34] <Pasquipalen> ok thanks
#1147 [10:34] * Crystal|AFK is now known as CrystalMare
#1148 [10:34] * robmillernow [robmillernow@notlogged] has joined #minecrafthelp
#1149 [10:34] <robmillernow> mornin y'all
#1150 [10:35] <mattym> MelodyRaver, When did you update to Windows 10?
#1151 [10:35] * peridot4 [peridot4@notlogged] has quit. (Client Quit)
#1152 [10:35] <mattym> MelodyRaver, Sorry nvm
#1153 [10:35] <robmillernow> I have a multiplayer server vs Windows 10 question when someone has a sec
#1154 [10:35] <mattym> MelodyRaver, You will need to manually reinstall Windows 7
#1155 [10:35] <stupid3700> robmillernow: Ask away.
#1156 [10:35] <mattym> robmillernow, Do you mean Windows 10 Edition Beta?
#1157 [10:35] <Barrika75> Is it that?: http://www.intel.com/content/www/us/en/support/detect.html?iid=dc_iduu
#1158 [10:35] <MelodyRaver> i shall see if i can do that
#1159 [10:35] <mattym> ??> Barrika75 win/dxdiag
#1160 [10:35] <Absol> Barrika75: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1161 [10:36] <mattym> Barrika75, Follow all the instructions in the link from Absol
#1162 [10:36] <robmillernow> I have a friend who runs a vanilla mac-based multiplayer server... 4 of us play on it
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#1165 [10:36] <Barrika75> mttym...I'd made that
#1166 [10:36] <robmillernow> I have a friend who's kid got a PC today with Windows 10 pre-installed...
#1167 [10:36] <robmillernow> can the kid play on our server?
#1168 [10:36] <mattym> robmillernow, As long as he runs regular edition of Minecraft on it yes
#1169 [10:37] <xNovaPandax> <mattym> It appears to be working now. Thank you! You have a new fan in our household!
#1170 [10:37] <minho> jhgy
#1171 [10:37] <robmillernow> i think Windows 10 is kinda forcing itself on them..
#1172 [10:37] <mattym> robmillernow, Windows 10 can still run the regular Minecraft edition as long as the computer is recent
#1173 [10:37] <Barrika75> I'd followed that instructuions, made all of it..but still does't work
#1174 [10:37] * Jt_Fast [Jt_Fast@notlogged] has joined #minecrafthelp
#1175 [10:37] <minho> nao ta pegano
#1176 [10:38] <mattym> robmillernow, So as long as he owns a Minecraft account, and installs the regular PC edition, it will work
#1177 [10:38] <robmillernow> excellent...computer is brand new...
#1178 [10:38] <robmillernow> copy that.
#1179 [10:38] <robmillernow> thanks.
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#1181 [10:39] <Clock> Barrika75, then give us the link to your dxdiag
#1182 [10:39] <mattym> Barrika75, Those are the instructions to get the link im asking for
#1183 [10:39] <robmillernow> I'm gonna check with 'em and might be back with more questions
#1184 [10:39] <mattym> Barrika75, Those instructions will not magically fix it
#1185 [10:39] <robmillernow> thanks a bunch, stupid. :)
#1186 [10:39] <mattym> robmillernow, If they have issues
#1187 [10:39] <mattym> robmillernow, Have one of them join the chat
#1188 [10:39] <mattym> robmillernow, As its much easier for us to assist directly
#1189 [10:40] <xNovaPandax> mattym, thank you for the help it now works perfectly!
#1190 [10:40] <mattym> xNovaPandax, Ok enjoy
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#1193 [10:40] <robmillernow> okey doke thanx
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#1198 [10:42] <TheTrollingCube> my minecraft launcher doesnt work there just stands loading and the one of my friend is workin
#1199 [10:42] * des [des@notlogged] has joined #minecrafthelp
#1200 [10:43] <des> how to fix placing blox
#1201 [10:43] <XICare> me minecraft crashed All the time
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#1204 [10:44] <mattym> ??> XICare launcher/crash-log
#1205 [10:44] <Absol> XICare: We need to see your crash log, which appears after a crash.
#1206 [10:44] <Absol> XICare: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1207 [10:44] <mattym> des, Please explain the issue better
#1208 [10:44] <stupid3700> TheTrollingCube: Explain how it 'doesn't work'.
#1209 [10:45] <des> it will not let me place any blox i can only break things
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#1211 [10:45] <des> thank you
#1212 [10:45] * xNovaPandax [xNovaPandax@notlogged] has quit. (Ping timeout: 204 seconds)
#1213 [10:45] <TheTrollingCube> their just stands loading on my launcher
#1214 [10:45] <Wereld2003> Can someone help my with my skin problem?
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#1216 [10:45] <mattym> des, Are you sure you are using the correct button, are you sure the button is set?
#1217 [10:46] <chris1980> hi ive just installed minecraft on laptop running windows 7 and it says my graphics card needs updating ive ran an update check and says its fine anyone help here is my detailshttp://paste.ubuntu.com/14207166/
#1218 [10:46] <mattym> Wereld2003, What is the problem?
#1219 [10:46] <des> i learned to use the mouse not a button
#1220 [10:46] * Jt_Fast [Jt_Fast@notlogged] has quit. (Client Quit)
#1221 [10:46] <mattym> chris1980, One moment
#1222 [10:46] * dafryluver [dafryluver@notlogged] has quit. (Ping timeout: 204 seconds)
#1223 [10:46] <TheTrollingCube> can somoane help me
#1224 [10:46] <XICare> http://paste.ubuntu.com/14207203/
#1225 [10:47] <mattym> des, That is correct, have you gone into the Options, then Controls and made sure that the correct button is set to the "Place Block" function
#1226 [10:47] <TheTrollingCube> my minecraft launcher doesnt work there just stands loading and the one of my friend is workin
#1227 [10:47] <des> no i havent thank you very much
#1228 [10:47] * fireturtle626 [fireturtle626@notlogged] has joined #minecrafthelp
#1229 [10:48] <mattym> chris1980, Download then Install the file found here https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
#1230 [10:48] <chris1980> thanks
#1231 [10:48] <mattym> TheTrollingCube, Are you sure its not in fact just still loading. Is there a progess bar on the launcher, saying that its downloading or recieving files?
#1232 [10:48] * des [des@notlogged] has quit. (Quit: Web client closed)
#1233 [10:48] <mattym> XICare, One moment
#1234 [10:48] <TheTrollingCube> no green bar
#1235 [10:49] <mattym> TheTrollingCube, Did i say a color? Are you sure there is nothing on the launcher that says its currently downloading something
#1236 [10:49] * Jt_Fast [Jt_Fast@notlogged] has joined #minecrafthelp
#1237 [10:49] <TheTrollingCube> yes iam sure
#1238 [10:49] <mattym> XICare, That computer does not meet the minimum requiremetns for the game.
#1239 [10:49] <XICare> oow
#1240 [10:49] <mattym> TheTrollingCube, What antivirus software do you have installed on that computer?
#1241 [10:50] <TheTrollingCube> a free one
#1242 [10:50] <mattym> TheTrollingCube, What antivirus software do you have installed on that computer?
#1243 [10:50] <TheTrollingCube> i dont now
#1244 [10:50] <TheTrollingCube> one for a mont
#1245 [10:50] * Jt_Fast [Jt_Fast@notlogged] has quit. (Client Quit)
#1246 [10:50] <TheTrollingCube> i dont think i have one
#1247 [10:51] <XICare> how shouldi make
#1248 [10:51] <stupid3700> ??> TheTrollingCube launcher/log
#1249 [10:51] <Absol> TheTrollingCube: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1250 [10:51] <Absol> TheTrollingCube: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1251 [10:53] * chris1980 [chris1980@notlogged] has quit. (Ping timeout: 204 seconds)
#1252 [10:54] <TheTrollingCube> http://paste.ubuntu.com/
#1253 [10:54] <XICare> cane people help me
#1254 [10:54] <TheTrollingCube> is that good
#1255 [10:55] <stupid3700> TheTrollingCube: Please click the 'Paste' button, then provide us with the link.
#1256 [10:55] * fireturtle626 [fireturtle626@notlogged] has quit. (Ping timeout: 204 seconds)
#1257 [10:55] <mattym> XICare, That computer does not meet the minimum requiremetns for the game.
#1258 [10:55] <mattym> XICare, Which means you need a new computer.
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#1261 [10:55] <TheTrollingCube> i did paste
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#1264 [10:55] <XICare> but It used to be
#1265 [10:56] <stupid3700> TheTrollingCube: Have you entered a name and click the 'Paste' button at the bottom of the page?
#1266 [10:56] <TheTrollingCube> wath kinda name
#1267 [10:56] <stupid3700> TheTrollingCube: Perhaps TheTrollingCube, seeing as that's the name you're using here.
#1268 [10:57] * xNovaPandax [xNovaPandax@notlogged] has joined #minecrafthelp
#1269 [10:57] <Rich_> Bought Windows 10 version for kids...how do I get it on their account on the same computer?
#1270 [10:57] <TheTrollingCube> there only stands poster
#1271 [10:57] <mattym> Rich_, What do you mean?
#1272 [10:57] * liska [liska@notlogged] has quit. (Client Quit)
#1273 [10:57] <stupid3700> TheTrollingCube: Yes, enter the name in that box
#1274 [10:57] <Rich_> I put it on the admin account and created a separate login for the kids
#1275 [10:57] <TheTrollingCube> my name
#1276 [10:57] * Blob055 [Blob055@notlogged] has joined #minecrafthelp
#1277 [10:57] <stupid3700> TheTrollingCube: Paste the log in the 'Content' box, then click Paste.
#1278 [10:58] <TheTrollingCube> or thetrollingcube
#1279 [10:58] <clarjon1> Rich_: it's tied to the -microsoft account-
#1280 [10:58] <Rich_> the minecraft is available for me but not for them.
#1281 [10:58] <XICare> but It used to be mattym
#1282 [10:58] <stupid3700> TheTrollingCube: It really doesn't matter
#1283 [10:58] <clarjon1> Rich_: just like how it works for xbox, it's tied to your Microsoft account.
#1284 [10:58] <Rich_> bummer...that was a waste of $10.
#1285 [10:59] <mattym> Rich_, Log into the Windows Store on their profiles using the same account you did, that will allow you to download it again there
#1286 [10:59] <Rich_> but I pay again?
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#1292 [11:00] <mattym> Rich_, No, if you log into your Microsoft account on the store. it should be available
#1293 [11:00] <TheTrollingCube> http://paste.ubuntu.com/14207310/
#1294 [11:01] <Blob055> just got mac book pro and downloaded minecraft, when i click to open it , it says no minecraft.app found, tried downloading it again and same thing happens, how can i fix this
#1295 [11:01] <stupid3700> ??> TheTrollingCube win/reinst
#1296 [11:01] <Absol> TheTrollingCube: You may need to reinstall the locally installed files that Minecraft puts into place.
#1297 [11:01] <Absol> TheTrollingCube: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1298 [11:02] <Rich_> OK, I'll try
#1299 [11:02] <TheTrollingCube> i reinstalt minecraft like a 30 minutes ago
#1300 [11:02] <Blob055> thanks,think i might need it :)
#1301 [11:02] <mattym> Blob055, What version of OSX do you have?
#1302 [11:03] <stupid3700> TheTrollingCube: Please reinstall it as per Absol's instructions.
#1303 [11:03] <TheTrollingCube> how
#1304 [11:03] <stupid3700> <@Absol> TheTrollingCube: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#1307 [11:05] <Blob055> mac book pro with retina display
#1308 [11:05] <DerFelixHD_GMD> I need help
#1309 [11:05] <DerFelixHD_GMD> on my server are pig's on chicken's falling from sky. why?
#1310 [11:05] <mattym> Blob055, If you click on the Apple logo in your top bar or whatever you should be able to choose About This Mac, and find the version of OSX you are on
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#1314 [11:07] <mattym> Blob055, Make sure that you go to minecraft.net/download and select the version of Minecraft for Mac that is not labeled with "legacy". Use that file to try installing/running the game
#1315 [11:07] * Makeitwork [Makeitwork@notlogged] has joined #minecrafthelp
#1316 [11:08] <TheTrollingCube> 1000000 thanks
#1317 [11:08] <Blob055> os xl capitan version 10.11.2
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#1324 [11:09] <mattym> Blob055, If you click on the Apple logo in your top bar or whatever you should be able to choose About This Mac, and find the version of OSX you are on
#1325 [11:09] <mattym> Blob055, oops
#1326 [11:09] <mattym> Blob055, Make sure that you go to minecraft.net/download and select the version of Minecraft for Mac that is not labeled with "legacy". Use that file to try installing/running the game
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#1331 [11:11] <Blob055> thanks will try that
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#1333 [11:11] * robmillernow [robmillernow@notlogged] has joined #minecrafthelp
#1334 [11:12] <robmillernow> VICTOR ARE YOU HERE?
#1335 [11:12] * ninjaminecraft22 [ninjaminecraft22@notlogged] has joined #minecrafthelp
#1336 [11:13] <robmillernow> Stupid? My frustrated friend MakeItWork is the guy with the new W10 machine
#1337 [11:14] <mattym> Makeitwork, What seems to be the issue
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#1340 [11:15] <hfud> could someone help me
#1341 [11:15] <FATHEAD> please can someone help me i have a question i am not getting the verification email i have requested it to be resent but still i am not getting it
#1342 [11:16] <mattym> FATHEAD, Who is your email provider?
#1343 [11:16] <FATHEAD> outlook/
#1344 [11:16] * Makeitwork [Makeitwork@notlogged] has quit. (Ping timeout: 204 seconds)
#1345 [11:16] <robmillernow> mattym, here's a screengrab that MakeItWork sent me:
#1346 [11:16] <robmillernow> http://i.imgur.com/eGiCFyi.jpg
#1347 [11:17] * Delaxarnyazer [Delaxarnyazer@notlogged] has quit. (Ping timeout: 192 seconds)
#1348 [11:17] <mattym> FATHEAD, Check to make sure the email isnt going into any spam or junk folders
#1349 [11:17] * StrikeHunter15 [StrikeHunter15@notlogged] has quit. (Ping timeout: 204 seconds)
#1350 [11:17] <mattym> robmillernow, He needs to be in the chat for this next part
#1351 [11:17] <FATHEAD> i have checked my junk but nothing in there
#1352 [11:17] <robmillernow> he wants to install regular PC Minecraft onto a new PC that his kid got today that shipped with Windows 10
#1353 [11:17] <mattym> robmillernow, I will not accept a screen grab for the next set of info i need
#1354 [11:17] <robmillernow> VICTOR SPEAK UP
#1355 [11:18] <mattym> robmillernow, No caps, and as far as i can tell the user is no longer here
#1356 [11:18] <robmillernow> copy that mattym, stand by let me get him
#1357 [11:18] <robmillernow> sorry
#1358 [11:18] <robmillernow> ugh stand by
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#1360 [11:19] <mattym> FATHEAD, In your email address what comes after the @ ?
#1361 [11:19] * Makeitwork [Makeitwork@notlogged] has joined #minecrafthelp
#1362 [11:20] <robmillernow> okay mattym he's here now and new to IRC...
#1363 [11:20] <robmillernow> ask away
#1364 [11:20] <mattym> ??> Makeitwork win/dxdiag
#1365 [11:20] <Absol> Makeitwork: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1366 [11:20] <robmillernow> http://i.imgur.com/eGiCFyi.jpg
#1367 [11:20] <mattym> Makeitwork, You need to follow the instructions Absol linked
#1368 [11:20] <FATHEAD> hotmail.com
#1369 [11:20] <robmillernow> thanks mattym and Absol -- we'll check it out
#1370 [11:21] <mattym> ??> FATHEAD account/missing-email
#1371 [11:21] <mattym> ??> FATHEAD account/email-missing
#1372 [11:21] <Absol> FATHEAD: If you are not getting emails from Mojang, please read this article for common reasons for that: http://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1373 [11:21] <Absol> FATHEAD: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
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#1380 [11:25] <iNerdss> peg a
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#1382 [11:26] * MinecraftMommy [MinecraftMommy@notlogged] has quit. (Client Quit)
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#1384 [11:26] <FATHEAD> ill try that
#1385 [11:28] * xXD4ni9lXx [xXD4ni9lXx@notlogged] has joined #minecrafthelp
#1386 [11:29] <MinecraftMommy> hi. I recently installed windows 10 and need to update my graphics driver for an intel. Has anyone done this? Intel's website did not detect an appropriate update.
#1387 [11:30] * makeitwork2 [makeitwork2@notlogged] has joined #minecrafthelp
#1388 [11:30] <mattym> MinecraftMommy, Do you have the link to your dxdiag report? If so please post the link in this chat.
#1389 [11:30] <robmillernow> mattym, he's now makeitwork2 -- here's the dxdiag paste from him:
#1390 [11:31] <MinecraftMommy> okay I'll get it. thx
#1391 [11:33] <xXD4ni9lXx> ich habe heute eine Version für Windows gekauft. Wenn ich installiere, dann bekomme ich so eine Nachricht: unable to start the menecraft runtime environment.... wenn ich noch einmal installiere, dann passiert es das selbe
#1392 [11:33] <mattym> ??> xXD4ni9lXx lang/de
#1393 [11:33] <Absol> xXD4ni9lXx: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#1394 [11:33] <MinecraftMommy> I don't think I have a link. I just received a report. Can't post the text here, correct. What info do you need, I can post it.
#1395 [11:34] <mattym> ??> MinecraftMommy win/dxdiag
#1396 [11:34] <Absol> MinecraftMommy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1397 [11:34] <makeitwork2> hello
#1398 [11:34] <mattym> MinecraftMommy, Follow all the directions in the link from Absol to get the dxdiag in link form
#1399 [11:34] <makeitwork2> http://paste.ubuntu.com/14207490/
#1400 [11:34] <mattym> makeitwork2, Ok one moment
#1401 [11:34] <MinecraftMommy> okay
#1402 [11:34] <robmillernow> thanks mattym
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#1406 [11:35] <mattym> makeitwork2, Download then Install the file from this page http://www.geforce.com/drivers/results/96883
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#1408 [11:36] <robmillernow> mattym thanks on makeitwork2's behalf
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#1411 [11:38] * hfud_ [hfud_@notlogged] has joined #minecrafthelp
#1412 [11:38] <hfud_> can i have some help pls
#1413 [11:38] * mastergozo123 [mastergozo123@notlogged] has joined #minecrafthelp
#1414 [11:39] <hfud_> If any one is herer olease could u help
#1415 [11:39] * Makeitwork [Makeitwork@notlogged] has quit. (Ping timeout: 204 seconds)
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#1419 [11:40] <isaias_elemo> hello
#1420 [11:40] <isaias_elemo> hola
#1421 [11:40] <menco2468> Hello, I have a little problem withy my driver it ATI Technologies and it says it is outaded but I cant find it in the table it shows me AMT Nexxus and linux
#1422 [11:41] * FR3akzLP [FR3akzLP@notlogged] has joined #minecrafthelp
#1423 [11:41] <isaias_elemo> no me va el minecraft
#1424 [11:41] <mattym> menco2468, Are you running Linux as your operating system?
#1425 [11:41] <MinecraftMommy> http://paste.ubuntu.com/14207591/
#1426 [11:42] <mattym> MinecraftMommy, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to downgrade to Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1427 [11:42] <menco2468> no windows
#1428 [11:42] <mattym> MinecraftMommy, When did you do the Windows 10 update?
#1429 [11:42] <MinecraftMommy> awesome, thanks!
#1430 [11:42] <mattym> ??> menco2468 win/dxdiag
#1431 [11:42] <Absol> menco2468: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1432 [11:42] <MinecraftMommy> just the other day.
#1433 [11:42] <mattym> MinecraftMommy, To downgrade from Windows 10 back to your previous version of Windows (Only if you updated to Windows 10 within the last 30 days), see the info here http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1434 [11:42] <menco2468> idk i just got this computer
#1435 [11:42] <menco2468> for christmas
#1436 [11:42] <mattym> menco2468, Only pay attention the the messages with you name, and follow the instructions Absol linked you
#1437 [11:42] * hello [hello@notlogged] has joined #minecrafthelp
#1438 [11:43] <MinecraftMommy> okay I will go check that out, thank you!
#1439 [11:43] * FR3akzLP [FR3akzLP@notlogged] has quit. (Client Quit)
#1440 [11:43] <menco2468> they said they put a graphics card in it and everythjing
#1441 [11:43] <robmillernow> and let me just take a second to mention how *awesome* it is that you guys are helping out like this on Christmas Day!
#1442 [11:43] <robmillernow> I hope you're getting paid well for this!
#1443 [11:43] <menco2468> so basically, all i have to do is downgrade to windows 7?
#1444 [11:43] * isaias_elemo [isaias_elemo@notlogged] has quit. (Client Quit)
#1445 [11:44] <webrosc> ?? info/volunteer
#1446 [11:44] <Absol> info/volunteer: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#1447 [11:44] * Gage [Gage@notlogged] has joined #minecrafthelp
#1448 [11:44] <robmillernow> whty
#1449 [11:44] <MinecraftMommy> robmillernow: I agree!!!! THANK YOU!
#1450 [11:44] <robmillernow> wow
#1451 [11:44] <mattym> menco2468, For the second time, only pay attention to the messages with your name in them
#1452 [11:44] <robmillernow> you guys rock
#1453 [11:44] <mattym> ??> menco2468 win/dxdiag
#1454 [11:44] <Absol> menco2468: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1455 [11:44] <menco2468> ok
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#1458 [11:45] <menco2468> Do i paste it in this chat?
#1459 [11:45] <MinecraftMommy> mattym & Absol: Thank you, thank you, thank you! I will try that and come back here if I can't figure it out. You guys are the best.
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#1463 [11:47] <menco2468> http://paste.ubuntu.com/14207550/plain/
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#1467 [11:47] <webrosc> menco2468, onr momrnt
#1468 [11:47] <webrosc> moment*
#1469 [11:47] <menco2468> ok
#1470 [11:48] <hfud> please help me
#1471 [11:48] * mara305_ [mara305_@notlogged] has joined #minecrafthelp
#1472 [11:48] <webrosc> ??> hfud ask
#1473 [11:48] <Absol> hfud: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1474 [11:48] <Absol> hfud: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1475 [11:48] <austin_> Everytime i click on the play button on the minecraft launcher, it says, "Lack of updated graphic drivers" and ive clicked on "Fix the problem" but those pages aren't helping
#1476 [11:49] * SammyHD [SammyHD@notlogged] has joined #minecrafthelp
#1477 [11:49] <webrosc> menco2468, sorry to say this but the GPU in that computer is not suitable for minecraft or windows 7, i don't know why they put a very old GPU in your computer, the CPU and RAM are fine though
#1478 [11:49] <webrosc> austin_, do you have a dxdiag log link?
#1479 [11:49] <hfud> idk what its about its an error when launching
#1480 [11:49] <webrosc> hfud, what does the error say?
#1481 [11:49] * xXdepi98Xx [xXdepi98Xx@notlogged] has joined #minecrafthelp
#1482 [11:50] <austin_> webrosc, yes i do
#1483 [11:50] <SammyHD> socketexception: unrecognized windows socket error 10107 :create
#1484 [11:50] * xXdepi98Xx [xXdepi98Xx@notlogged] has quit. (Client Quit)
#1485 [11:50] <webrosc> austin_, post the link then
#1486 [11:50] <menco2468> okay so, i need to change the GPU
#1487 [11:50] <hfud> its long link ne to the copy and paste thing
#1488 [11:50] <webrosc> menco2468, yup
#1489 [11:50] <menco2468> Thank you for the help
#1490 [11:50] <webrosc> ??> hfud paste
#1491 [11:50] <Absol> hfud: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#1492 [11:50] * menco2468 [menco2468@notlogged] has quit. (Quit: Web client closed)
#1493 [11:51] <webrosc> hfud, use that ^^^
#1494 [11:51] <webrosc> SammyHD, windows computer?
#1495 [11:51] * CherryBomber07 [CherryBomber07@notlogged] has joined #minecrafthelp
#1496 [11:51] <CherryBomber07> Hi. My minecraft keeps crashing! What do I do?
#1497 [11:51] * xXdepi98Xx [xXdepi98Xx@notlogged] has joined #minecrafthelp
#1498 [11:52] <webrosc> CherryBomber07, give us more information about the crash maybe?
#1499 [11:52] <hfud> wait to seconds
#1500 [11:52] * CherryBomber07 [CherryBomber07@notlogged] has quit. (Client Quit)
#1501 [11:52] <hfud> need to get ny other keyboard
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#1503 [11:52] <austin_> how do yuo get it again? i just had a minute ago
#1504 [11:52] <austin_> the link
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#1506 [11:53] <webrosc> ??> austin_ win/dxdiag
#1507 [11:53] <Absol> austin_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1509 [11:53] <aricd> need some help pls....downloaded minecraft pc and trying to get it going for daughter but big error message comes up after I hit "play"
#1510 [11:53] <webrosc> aricd, what error message?
#1511 [11:53] * xXdepi98Xx_ [xXdepi98Xx_@notlogged] has joined #minecrafthelp
#1512 [11:54] <mastergozo123> Can somebody help me? My minecraft isn't working it's just saying "Lack of updated graphics drivers" so i clicked on "Fix the problem" and it took me to a website, I followed all the steps, one of the steps was to go to my manufacturer's Auto detector but there was no issues my PC details are here http://paste.ubuntu.com/14207564/
#1513 [11:54] <aricd> Completely ignored arguments: [--nativeLauncherVersion, 286] [12:52:07] [Client thread/INFO]: Setting user: xxgirlygirl2016 [12:52:07] [Client thread/INFO]: (Session ID is token:906eb4b005ed4b63afd3fd500f38c5d6:54eae99cb66149a79c9bd324e03acef9) [12:52:11] [Client thread/INFO]: LWJGL Version: 2.9.4 [12:52:13] [Client thread/INFO]: Reloading ResourceManager: Default # # A fatal error has been detected by the Java
#1514 [11:54] <webrosc> ??> aricd paste
#1515 [11:54] <Absol> aricd: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#1516 [11:54] <Nexus_> I've got some problems with launching my game. There's always a message saying "Parameter not found: Error 87". Could someone pls help me?
#1517 [11:54] * xXdepi98Xx_ [xXdepi98Xx_@notlogged] has quit. (Client Quit)
#1518 [11:54] * xXdepi98Xx [xXdepi98Xx@notlogged] has quit. (Client Quit)
#1519 [11:54] <mastergozo123> Can somebody help me? My minecraft isn't working it's just saying "Lack of updated graphics drivers" so i clicked on "Fix the problem" and it took me to a website, I followed all the steps, one of the steps was to go to my manufacturer's Auto detector but there was no issues my PC details are here http://paste.ubuntu.com/14207564/
#1520 [11:54] * austin_ [austin_@notlogged] has quit. (Quit: Web client closed)
#1521 [11:55] <webrosc> mastergozo123, goto minecraft.net and download the minecraft.msi, run that and use the minecraft shortcut it makes to load minecraft
#1522 [11:55] <aricd> http://paste.ubuntu.com/14207685/
#1523 [11:55] <mastergozo123> Ok thanks I will try it :) I'll be back if it doesn't work though
#1524 [11:55] <webrosc> Nexus_, copy the WHOLE crash report to paste.ubuntu.com then link that here
#1525 [11:56] <webrosc> aricd, can you do the same for this file C:\Documents and Settings\user\Application Data\.minecraft\hs_err_pid3772.log
#1526 [11:56] <Nexus_> http://paste.ubuntu.com/14207691/
#1527 [11:57] <webrosc> ??> Nexus_ mods
#1528 [11:57] <Absol> Nexus_: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1529 [11:57] <mastergozo123> webrosc can you send me a link of where to download minecraft.msi because i can't find it
#1530 [11:57] <Absol> Nexus_: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1531 [11:57] * mara305 [mara305@notlogged] has joined #minecrafthelp
#1532 [11:57] <webrosc> mastergozo123, direct link https://launcher.mojang.com/download/MinecraftInstaller.msi
#1533 [11:57] <SammyHD> how do fix this "socketexception: unrecognized windows socket error 10107 :create" every time i login and also my computer is windows
#1534 [11:57] * mara305_ [mara305_@notlogged] has quit. (Quit: Web client closed)
#1535 [11:57] <webrosc> SammyHD, do you know how to open a command wind?
#1536 [11:57] <webrosc> window*
#1537 [11:58] <SammyHD> ?
#1538 [11:58] <Nexus_> that's no mod. It's just Optifine
#1539 [11:58] * superser [superser@notlogged] has joined #minecrafthelp
#1540 [11:58] <SammyHD> cmd
#1541 [11:58] <mastergozo123> thanks
#1542 [11:58] <webrosc> Nexus_, optifine IS a mod
#1543 [11:58] <SammyHD> webrosc: cmd
#1544 [11:58] <webrosc> SammyHD, yes a cmd window
#1545 [11:58] <SammyHD> yea
#1546 [11:58] * NaminedesYT [NaminedesYT@notlogged] has joined #minecrafthelp
#1547 [11:58] <SammyHD> then what
#1548 [11:58] * nayan [nayan@notlogged] has joined #minecrafthelp
#1549 [11:58] <mastergozo123> webrosc does this reinstall minecraft?
#1550 [11:59] <hfud> http://paste.ubuntu.com/
#1551 [11:59] <Nexus_> Without optifine http://paste.ubuntu.com/14207706/
#1552 [11:59] <aricd> http://paste.ubuntu.com/14207718/
#1553 [12:00] <SammyHD> webrosc: hellllo ?
#1554 [12:00] <mastergozo123> webrosc does this reinstall minecraft?
#1555 [12:00] <NaminedesYT> hello
#1556 [12:00] <webrosc> SammyHD, ok can you open it, and then in it put netsh winsock reset
#1557 [12:00] * Arthur_1626 [Arthur_1626@notlogged] has joined #minecrafthelp
#1558 [12:00] <webrosc> mastergozo123, yes it does
#1559 [12:00] <mastergozo123> ok
#1560 [12:00] <SammyHD> ok do press enter
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#1563 [12:00] <mastergozo123> so once i have installed it it should work?
#1564 [12:00] <webrosc> SammyHD, yes
#1565 [12:00] <webrosc> mastergozo123, hopefully yes
#1566 [12:01] <mastergozo123> ok
#1567 [12:01] <nayan> i have minecraft 1.8.9 on my mac but when i connect it to sever it says java.lang.NullPointException
#1568 [12:01] <hfud> the url wont change
#1569 [12:01] * xXdepi98Xx [xXdepi98Xx@notlogged] has joined #minecrafthelp
#1570 [12:01] <webrosc> and i have to go sorry
#1571 [12:01] <Nexus_> Someone help me http://paste.ubuntu.com/14207706/ ?
#1572 [12:01] <NaminedesYT> I have a problem I get when I go to a server that is java.lang.nullpointer help me
#1573 [12:01] * izabelapinguina [izabelapinguina@notlogged] has joined #minecrafthelp
#1574 [12:01] <NaminedesYT> ok
#1575 [12:02] <SammyHD> webrosc: is says "the requested operation requires elevation (run as administrator)."
#1576 [12:02] * Gilzay [Gilzay@notlogged] has joined #minecrafthelp
#1577 [12:02] <xXdepi98Xx> deutsch
#1578 [12:02] <Gilzay> Hello can someone help me on how to recover an account of mine?
#1579 [12:02] * hfud [hfud@notlogged] has quit. (Quit: Web client closed)
#1580 [12:02] <xXdepi98Xx> i needs help
#1581 [12:02] * izabelapinguina [izabelapinguina@notlogged] has quit. (Client Quit)
#1582 [12:02] * robmillernow [robmillernow@notlogged] has quit. (Ping timeout: 204 seconds)
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#1584 [12:03] <Gilzay> Please anyone! I Need to recover it!
#1585 [12:03] <SammyHD> webrosc: is says "the requested operation requires elevation (run as administrator)."
#1586 [12:03] <xXdepi98Xx> what
#1587 [12:03] * luca [luca@notlogged] has quit. (Client Quit)
#1588 [12:04] <xXdepi98Xx> Auf deutsch?
#1589 [12:04] * _Cookiies_ [_Cookiies_@notlogged] has quit. (Quit: Web client closed)
#1590 [12:04] * Newbie [Newbie@notlogged] has joined #minecrafthelp
#1591 [12:04] <Clock> ??> xXdepi98Xx lang/de
#1592 [12:04] <Absol> xXdepi98Xx: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#1593 [12:04] <Clock> ??> Gilzay account/send-email
#1594 [12:04] <Absol> Gilzay: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1595 [12:04] <Absol> Gilzay: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1596 [12:04] <mastergozo123> webrosc Thank you :) it worked!
#1597 [12:05] <xXdepi98Xx> thanks
#1598 [12:05] <Clock> ??> SammyHD win/elevated-cmd
#1599 [12:05] * SammyHD_ [SammyHD_@notlogged] has joined #minecrafthelp
#1600 [12:05] <Absol> SammyHD: To get a command prompt with elevated privileges, do the following: Tap the Win key, type 'cmd', and press Ctrl+Alt+Shift+Enter.
#1601 [12:05] <aricd> webrosc....did you get that file?
#1602 [12:05] <Newbie> Hi, my cousin got the game and he wants to know where he can find cheats and if he needs to download something to activate them
#1603 [12:05] <mastergozo123> webrosc, it worked! thanks! :)
#1604 [12:05] <Clock> aricd, we do not support windows xp
#1605 [12:06] <Newbie> Hes 9 and is crying for cheats lol, help would be great
#1606 [12:06] <SammyHD_> Absol: ? can i talk to support
#1607 [12:06] <mastergozo123> Newbie, do you need some cheats?
#1608 [12:06] <Clock> Newbie, the minecraft wiki contains any information needed http://minecraft.gamepedia.com/Minecraft_Wiki
#1609 [12:06] <Clock> SammyHD_, this is support
#1610 [12:06] <xXdepi98Xx> Be as specific as possible
#1611 [12:06] <aricd> what do i do then?...my daughter is sitting here dying to play...where can i get help?
#1612 [12:06] <SammyHD_> like calling support
#1613 [12:07] <xXdepi98Xx> windoos 10 ka
#1614 [12:07] * Fesoj4000 [Fesoj4000@notlogged] has joined #minecrafthelp
#1615 [12:07] <Clock> SammyHD_, there is no phone support
#1616 [12:07] * SammyHD [SammyHD@notlogged] has quit. (Ping timeout: 204 seconds)
#1617 [12:07] <Newbie> Thank you
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#1619 [12:07] * Arthur_1626 [Arthur_1626@notlogged] has quit. (Quit: Web client closed)
#1620 [12:07] <SammyHD_> Clock: can you fix my mc
#1621 [12:07] <SammyHD_> socketexception: unrecognized windows socket error 10107 :create
#1622 [12:07] <SammyHD_> i am on windows
#1623 [12:07] * xXdepi98Xx [xXdepi98Xx@notlogged] has quit. (Quit: Web client closed)
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#1625 [12:08] <Clock> aricd, seeing as you're still running windows xp, your computer is most likely to old for minecraft and you need to use a newer one
#1626 [12:08] <Clock> ??> SammyHD win/elevated-cmd
#1627 [12:08] <Absol> SammyHD: To get a command prompt with elevated privileges, do the following: Tap the Win key, type 'cmd', and press Ctrl+Alt+Shift+Enter.
#1628 [12:08] <Clock> SammyHD_, follow Absol's instructions
#1629 [12:08] <SammyHD_> kk
#1630 [12:08] <nayan> can anyone help with my problem in my minecraft 1.8.9 i got java.lang.NullPointException problem its on mac
#1631 [12:08] <Clock> in cmd run the following command: netsh winsock reset
#1632 [12:09] <aricd> other computer is also running xp and my sons minecraft is working fine on it? someone here helped me troubleshoot a glitch on his about a month ago
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#1635 [12:09] <TheForce> Hi, could someone pls help me? Everytime I run MC, there's a message saying "Parameter not found: Error 87" Crash Report: http://paste.ubuntu.com/14207796/
#1636 [12:09] <SammyHD_> nothing happens when hold ctrl+alt+shift+enter
#1637 [12:09] <mastergozo123> webrosc, It did work but now it has stopped working and it's saying what it said before
#1638 [12:09] <Loopsguy> I was sent here after I did DxDiag thing, I think im supposed to copy and paste something?
#1639 [12:10] <SammyHD_> i am on windows 8.1
#1640 [12:10] <Clock> Loopsguy, yes, your dxdiag log
#1641 [12:10] * MeglepiX [MeglepiX@notlogged] has joined #minecrafthelp
#1642 [12:10] <Loopsguy> Do you need the link?
#1643 [12:10] <Clock> yes
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#1645 [12:10] <Loopsguy> http://paste.ubuntu.com/14207787/
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#1647 [12:10] <aricd> can nobody help me?
#1648 [12:10] <SammyHD_> i press win+r and go to that area then write cmd then i press ctrl+alt+shift+enter
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#1652 [12:11] <mastergozo123> webrosc?
#1653 [12:11] <SammyHD_> Absol: help
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#1655 [12:11] * nayan [nayan@notlogged] has quit. (Quit: Web client closed)
#1656 [12:11] <Loopsguy> What now?
#1657 [12:11] * TheForce [TheForce@notlogged] has quit. (Client Quit)
#1658 [12:11] <SammyHD_> webrosc: was helping me be4 but it never worked
#1659 [12:11] <mastergozo123> same SammyHD except mine worked once then stopped working
#1660 [12:12] <SammyHD_> can u help me
#1661 [12:12] <SammyHD_> plz
#1662 [12:12] <mastergozo123> And anyone help me?
#1663 [12:12] <Loopsguy> ???? i pasted the link now what
#1664 [12:12] <mastergozo123> put it on the website
#1665 [12:13] <mastergozo123> say it
#1666 [12:13] <Loopsguy> http://paste.ubuntu.com/14207787/
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#1669 [12:13] <mastergozo123> So no-one can help me?
#1670 [12:13] <Clock> ??> Loopsguy win/update
#1671 [12:13] <Absol> Loopsguy: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
#1672 [12:14] <aricd> so the minecraft i just downloaded wont play because its windows xp?
#1673 [12:14] <Loopsguy> thank you
#1674 [12:14] <mastergozo123> acrid it won't load on windows XP
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#1676 [12:14] <SammyHD_> socketexception: unrecognized windows socket error 10107 :create <<<< HELP
#1677 [12:14] <mastergozo123> It's to old
#1678 [12:14] <Clock> ??> mastergozo123 launcher/log
#1679 [12:14] <Absol> mastergozo123: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1680 [12:14] <Absol> mastergozo123: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1681 [12:14] <mastergozo123> ok
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#1683 [12:15] <SammyHD_> socketexception: unrecognized windows socket error 10107 :create <<<< HELP
#1684 [12:15] * Steven_Brooks [Steven_Brooks@notlogged] has joined #minecrafthelp
#1685 [12:15] <mastergozo123> Absol here is the link http://paste.ubuntu.com/14207838/
#1686 [12:15] <Clock> SammyHD_, follow these instructions on how to open elevated cmd
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#1688 [12:16] <Clock> mastergozo123, you're still running the old launcher
#1689 [12:16] <SammyHD_> ok clock
#1690 [12:16] <mastergozo123> how do i get the new one?
#1691 [12:16] <Clock> SammyHD_, uh forgot the link: http://www.eightforums.com/tutorials/2754-elevated-command-prompt-open-windows-8-a.html
#1692 [12:16] * Loopsguy [Loopsguy@notlogged] has quit. (Quit: Web client closed)
#1693 [12:16] <Steven_Brooks> i need hellp with my minecraft heres my problem: org.lwjgl.LWJGLException: Pixel format not accelerated
#1694 [12:17] <Clock> mastergozo123, download "minecraft.msi" from minecraft.net/download
#1695 [12:17] <mastergozo123> ok
#1696 [12:17] <Clock> Steven_Brooks, post the link to your dxdiag
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#1702 [12:18] <hfud> please help me
#1703 [12:18] <mastergozo123> Clock, My minecraft.msi says repair or remove which one should i choose?
#1704 [12:18] <Clock> repair
#1705 [12:18] <mastergozo123> ok
#1706 [12:18] <hfud> clock pls help
#1707 [12:18] <Steven_Brooks> i did
#1708 [12:19] <Clock> Steven_Brooks, no you did not
#1709 [12:19] <mastergozo123> Clock, should i just finish the set up and launch MC?
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#1712 [12:19] <Clock> mastergozo123, it should create a shortcut on your destop, use that to launch mc
#1713 [12:19] <mastergozo123> ok
#1714 [12:19] <Steven_Brooks> how do i do that???
#1715 [12:19] <Clock> ??> Steven_Brooks win/dxdiag
#1716 [12:19] <Absol> Steven_Brooks: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1717 [12:19] <hfud> pls help me
#1718 [12:20] <Clock> hfud, start off by saying what you need help with maybe?
#1719 [12:20] <Steven_Brooks> ok im therre
#1720 [12:20] <Clock> Steven_Brooks, you need to follow ALL the instructions on that page
#1721 [12:21] <hfud> a launch error
#1722 [12:21] <mastergozo123> Clock, Thanks i think it worked
#1723 [12:21] <hamood> hi
#1724 [12:21] <Clock> ??> hfud scold/error
#1725 [12:21] <Absol> hfud: It's not helpful to just say "Some error" or "Some message". We need to know exactly what error(s) you are getting in order to tell you what it means.
#1726 [12:21] <hfud> link me to the paste website
#1727 [12:21] <mastergozo123> Clock, Yep it's working :)
#1728 [12:21] <Clock> ??> hfud paste
#1729 [12:21] <Absol> hfud: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#1730 [12:21] * SammyHD_ [SammyHD_@notlogged] has quit. (Ping timeout: 204 seconds)
#1731 [12:21] <hamood> my game crashed
#1732 [12:21] * Corpal_Pig [Corpal_Pig@notlogged] has quit. (Quit: Web client closed)
#1733 [12:22] <Clock> ??> hamood launcher/game-output
#1734 [12:22] <Absol> hamood: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1735 [12:22] <Absol> hamood: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1736 [12:22] <hfud> yh like
#1737 [12:22] <hamood> i did
#1738 [12:22] <mastergozo123> Clock, Thanks :)
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#1740 [12:22] <hfud> the url will not change
#1741 [12:22] <Clock> hamood, when, where?
#1742 [12:23] <Clock> mastergozo123, have fun!
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#1744 [12:23] <hfud> clock, http://paste.ubuntu.com/14207898/
#1745 [12:23] * william03 [william03@notlogged] has joined #minecrafthelp
#1746 [12:23] <Steven_Brooks> do you have a phone# i can call
#1747 [12:23] <hamood> before
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#1749 [12:23] <Clock> ??> hfud win/dxdiag
#1750 [12:23] <Absol> hfud: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1751 [12:23] <Clock> Steven_Brooks, no
#1752 [12:23] <hfud> i have it hasnt fixed
#1753 [12:24] <Steven_Brooks> thi s is frustrating can i get step by step help plz
#1754 [12:24] <Clock> hamood, maybe i missed it, can you post the link again?
#1755 [12:24] * william03 [william03@notlogged] has quit. (Client Quit)
#1756 [12:24] <Clock> Steven_Brooks, those instructions ARE step by step
#1757 [12:24] * LEON [LEON@notlogged] has joined #minecrafthelp
#1758 [12:24] <arry> just purchased minecraft and hit the download button but nothing happened
#1759 [12:24] <hamood> i forgot the link
#1760 [12:24] <Clock> Steven_Brooks, they even include pictures
#1761 [12:24] <LEON> hello
#1762 [12:24] * mohamedshehab1234 [mohamedshehab1234@notlogged] has joined #minecrafthelp
#1763 [12:24] <Clock> hamood, then do it again following Absol's instructions
#1764 [12:24] <LEON> i have an error message when i try to buy minecraft
#1765 [12:25] <Clock> ??> hamood launcher/game-output
#1766 [12:25] <Absol> hamood: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#1767 [12:25] <Absol> hamood: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1768 [12:25] <LEON> that error message is: IllegalArgumentException: Error saving OrderEntity(id=5c5ff8cf80714aa6bd9b48b4df62b547, userId=e6220e005d98c1baff24c46b702bfdf7, productId=0, amount=19.95, createdAt=Fri Dec 25 18:12:57 UTC 2015, updatedAt=null, ipAddress=178.48.167.203, shippedAt=null, shipAs=null, shipTo=null, currencyCode=EUR, currencyRate=null, creditCard=CreditCardEntity(id=c4c23e56c8b84013a54788f544c8a14c, userId=e6220e005d98c1baff24c4
#1769 [12:25] <hamood> fine
#1770 [12:25] <Clock> ??> LEON paste
#1771 [12:25] <Absol> LEON: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#1772 [12:25] <rayray> I need help installing the software. Once downloaded and attempting to unzip the files the freezip viewer asks for a password. Is this a password associated with the minecraft download or something else.
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#1774 [12:25] <hfud> absol i already tried that
#1775 [12:25] <Clock> rayray, what are you trying to download from where?
#1776 [12:26] <Clock> hfud, you need to post the link to your dxdiag
#1777 [12:26] <hfud> what how
#1778 [12:26] <Clock> ??> hfud win/dxdiag
#1779 [12:26] <Absol> hfud: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1780 [12:26] <Steven_Brooks> ok now what
#1781 [12:26] <Clock> hfud, follow ALL the instructions
#1782 [12:26] <LEON> do i have to paste in the error message again?
#1783 [12:26] <hfud> win/dxdiag
#1784 [12:26] <rayray> minecraft game from mojang.
#1785 [12:27] <hfud> nothing happend
#1786 [12:27] <Clock> Steven_Brooks, give us the link to your dxdiag
#1787 [12:27] <Steven_Brooks> how?
#1788 [12:27] <Clock> hfud: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1790 [12:27] <Clock> Steven_Brooks, copy and paste the link you created on that page here^
#1791 [12:28] <Steven_Brooks> http://paste.ubuntu.com/14207915/
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#1794 [12:28] <Clock> rayray, from which website?
#1795 [12:28] <hfud> http://paste.ubuntu.com/14207934/
#1796 [12:28] <Clock> Steven_Brooks, your graphics card is not supported on windows 10, downgrade to windows 7, get a new graphics card or use a different computer
#1797 [12:29] <Clock> hfud, your graphics card is not supported on windows 10, downgrade to windows 7, get a new graphics card or use a different computer
#1798 [12:29] <Steven_Brooks> ok
#1799 [12:29] <mkarla1888> i already sent the thing that the website says
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#1801 [12:29] <hfud> how do i get a new graphic card
#1802 [12:29] <rayray> https://account.mojang.com
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#1804 [12:29] <mkarla1888> i dont know if it is the grafics thing
#1805 [12:29] * Steven_Brooks [Steven_Brooks@notlogged] has quit. (Quit: Web client closed)
#1806 [12:29] <Clock> hfud, buy one from the internet or your local pc store
#1807 [12:30] <mkarla1888> and if it is what do i do
#1808 [12:30] <Clock> mkarla1888, post the link to your dxdiag
#1809 [12:30] <Clock> rayray, use minecraft.net/download
#1810 [12:30] <hfud> so i cant install 1
#1811 [12:30] <mkarla1888> a new screen
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#1813 [12:31] <Clock> hfud, you can if you know how
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#1815 [12:31] <mkarla1888> i have it on another computer and it works but in this one it does not
#1816 [12:31] <Clock> hfud, if not, ask a professional
#1817 [12:31] <LEON> im done with it is this what you told me?
#1818 [12:31] <LEON> http://paste.ubuntu.com/14207947/
#1819 [12:31] <hfud> link me to a youtbe tut
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#1821 [12:31] * mortalFNAF2345 [mortalFNAF2345@notlogged] has joined #minecrafthelp
#1822 [12:31] <mortalFNAF2345> HI
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#1827 [12:33] <Clock> hfud, try this one? https://www.youtube.com/watch?v=O9x097QRXeA
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#1829 [12:33] * MiketB [MiketB@notlogged] has joined #minecrafthelp
#1830 [12:33] <mortalFNAF2345> i need help with my minecraft
#1831 [12:34] <Clock> mortalFNAF2345, that's what we're here for
#1832 [12:34] * samim [samim@notlogged] has joined #minecrafthelp
#1833 [12:34] <MiketB> any here for help
#1834 [12:34] <mortalFNAF2345> i am hamood
#1835 [12:34] <hfud> im with intel
#1836 [12:34] <LEON> i think i know what the problem is but i dont know how to fix it
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#1838 [12:35] <Clock> mortalFNAF2345, ok well have you made the link to your game output?
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#1841 [12:35] <hfud> clock im not with intel
#1842 [12:35] <Clock> hfud, you can search for a tutorial yourself you know
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#1844 [12:35] <Conraduslp> hello,i can not play minecraft because it always told me,i need a new driver for my grafikcard.i tried everything what the system told me,and i defently have the newest version for my grafikcard. sorry for my bad english
#1845 [12:36] <CookieChrisG> Hello,
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#1847 [12:36] <mortalFNAF2345> i tried it again, but it did not work. :(
#1848 [12:36] <Clock> Conraduslp, post the link to your dxdiag
#1849 [12:36] <Conraduslp> ok...
#1850 [12:36] <Clock> mortalFNAF2345, we are yet to see the game output for us to be able to help
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#1854 [12:38] <CookieChrisG> My minecraft account is deleted what can i do . Please help :(
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#1858 [12:39] <Clock> ??> CookieChrisG account/delete/recovery
#1859 [12:39] <Absol> CookieChrisG: If you have deleted your account or believe it has been deleted, Mojang Customer Support can recover it.
#1860 [12:39] <Absol> CookieChrisG: To do so, you need to contact customer support using the web form found at http://help.mojang.com/customer/portal/emails/new. Don't forget to include your transaction ID!
#1861 [12:40] <Colm_king21> i need help as my pixel format is not accelerateing (link) http://paste.ubuntu.com/14207973/
#1862 [12:40] <hfud> is this write
#1863 [12:40] <hfud> https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-
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#1866 [12:41] <Clock> hfud, that's a graphics driver not a graphics card
#1867 [12:41] <Conraduslp> http://paste.ubuntu.com/14207999/
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#1869 [12:41] <Clock> Colm_king21, your graphics card is not supported on windows 10, downgrade to windows 7 or get a new computer
#1870 [12:41] <LEON> i have to go i will be back online around in 2 hours but not 100% because i will check my account
#1871 [12:41] <LEON> (credit card)
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#1874 [12:42] <hfud> i cant find the grpaic card
#1875 [12:43] <Clock> Conraduslp, your graphics card is not supported on windows 10, downgrade to windows 8, get a new graphics card or use a different computer
#1876 [12:43] <Clock> hfud, you need to buy a new one first
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#1880 [12:43] <Conraduslp> cant downgrade it :-(( a new graphikcard which works fpr windows10?
#1881 [12:44] <HexicPlays> please help me!
#1882 [12:44] <HexicPlays> please help me!
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#1884 [12:44] <HexicPlays> i need help
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#1889 [12:45] <Clock> Conraduslp, recommending a graphics card over internet is unadvisible, ask your local pc store
#1890 [12:45] * kirby|gone is now known as mrkirby153
#1891 [12:45] <Conraduslp> ok...bad news but tyvm for your answers
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#1903 [12:50] <NoelG> behöver hjälp på svenska.. får fel meddelande atal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000000006375f5bf, pid=2992, tid=7128 # # JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18) # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.25-b02 mixed mode windows-amd64 compressed oops) # Problematic frame: # C [aticfx64.dll+0x2f5bf] # # Failed
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#1907 [12:51] <NoelG> ingen?
#1908 [12:52] <NoelG> får inte igång minecraft alls.
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#1912 [12:57] <Voidclown> Hello I have a problem with my minecraft on my windows 10 laptop. It's a pretty old one so it dosen't really have a real graphics card as far as i know. Doe the problem is when i start minecraft it instantly crashes and gives me the error Pixel format not acelerated Please help..
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#1914 [12:57] <Clock> Voidclown, post the link to your dxdiag
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#1916 [12:58] <anon> just got minecraft for pc keeps giving unable to start the minecraft runtime environment ive made sure drivers are up to date and did a clean isntal of game same issue
#1917 [12:58] <Mendoza> hey guys can someone help me i lost my account and i can't get it back,, i don't remember my email.
#1918 [12:58] * luckychicken12 [luckychicken12@notlogged] has joined #minecrafthelp
#1919 [12:58] <Mendoza> my username seems to be wrong
#1920 [12:59] <Clock> ??> anon dl/win/alternate
#1921 [12:59] <Absol> anon: Go to http://www.minecraft.net/download -- click on "Show all platforms", under the Minecraft for Windows (alternative) heading, download the minecraft.exe from there instead.
#1922 [12:59] <Clock> ??> Mendoza account/retrieve-name
#1923 [12:59] <Absol> Mendoza: You can retrieve a list of all usernames registered to a specific email address on this page: http://www.minecraft.net/retrievename
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#1926 [12:59] <Clock> Mendoza, test ALL your emails there^
#1927 [12:59] <Mendoza> Absol i don't remeber my emial
#1928 [12:59] <Mendoza> Email*
#1929 [12:59] <Clock> Mendoza, test all of them then
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#1932 [13:00] <Clock> Mendoza, otherwise only mojang can help you
#1933 [13:00] <Clock> ??> Mendoza account/send-email
#1934 [13:00] <victoria> so I am trying to set up this computer so my daughter can play minecraft on it and its saying i need to upgrade my pixles or something?
#1935 [13:00] <Absol> Mendoza: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#1936 [13:00] <Absol> Mendoza: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1937 [13:00] <Clock> victoria, post the link to your dxdiag
#1938 [13:00] <victoria> can anyone help me please?
#1939 [13:00] <victoria> k
#1940 [13:01] <Mendoza> I made the account a long time ago i don't remember any thing
#1941 [13:01] <Mendoza> i lost the reciept
#1942 [13:01] <Clock> ??> Mendoza account/trans-id
#1943 [13:01] <Absol> Mendoza: How to find your Transaction ID: http://help.mojang.com/customer/portal/articles/361380
#1944 [13:01] <victoria> http://paste.ubuntu.com/14208106/
#1945 [13:01] <Clock> Mendoza, the transaction id is the only valid proof of account ownership
#1946 [13:01] <Voidclown> Here is my dxdiag file Pretty long: ----------------- System Information ------------------ Time of this report: 12/25/2015, 19:48:20 Machine name: VOIDCLOWN Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1_st1.151104-1714) Language: English (Regional Setting: English) System Manufacturer: Hewlett-Packard System Model: HP 620
#1947 [13:02] <victoria> i think thats what you asked for lol im not super minecraft savy
#1948 [13:02] * tu_puto_amo [tu_puto_amo@notlogged] has joined #minecrafthelp
#1949 [13:02] <Clock> victoria, your graphics card is not supported on windows 10, downgrade to windows 7, get a new graphics card or use a different computer
#1950 [13:02] <Clock> Voidclown, that's why you're supposed to use paste.ubuntu.com because it's so long
#1951 [13:02] <victoria> i bought this from a guy who said it worked for his som to play minecraft :(
#1952 [13:02] <Mendoza> I paid by credit
#1953 [13:03] * xN3xtGeneratioNx [xN3xtGeneratioNx@notlogged] has joined #minecrafthelp
#1954 [13:03] <Mendoza> A long time ago
#1955 [13:03] <Mendoza> I don't remeber the credentials
#1956 [13:03] <Mendoza> I don't remeber the credentials
#1957 [13:03] * xN3xtGeneratioNx [xN3xtGeneratioNx@notlogged] has left #minecrafthelp
#1958 [13:03] <Clock> victoria, it probably worked when it had win 7 installed
#1959 [13:03] <victoria> k ill try to downgrade, thanks for now :)
#1960 [13:03] <Clock> Mendoza, that article explains how to recover the transaction id, follow that
#1961 [13:04] <Voidclown> okay This should do it http://paste.ubuntu.com/14208174/
#1962 [13:04] <Clock> Voidclown, almost, now you need to copy the entire dxdiag, you only copied the top part of it
#1963 [13:04] <Voidclown> You want my crash report aswel?
#1964 [13:04] <Voidclown> ok
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#1967 [13:06] <Mendoza> I don't have any of those things from the article
#1968 [13:06] <Mendoza> it was a long time ago i created my acccount
#1969 [13:06] <Clock> Mendoza, you can still contact mojang without the transaction id, but i doubt they be able to help, otherwise you're out of luck
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#1971 [13:07] <Mendoza> i had a 245$ donation on a server tho
#1972 [13:07] <Voidclown> What about this? http://paste.ubuntu.com/14208204/
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#1975 [13:07] <Clock> Voidclown, your graphics card is not supported on windows 10, downgrade to windows 7 or get a new computer
#1976 [13:08] <Voidclown> Aaaah
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#1979 [13:08] <Voidclown> Isin'r there anything else i can try?
#1980 [13:08] <Clock> Voidclown, those are your only 2 options
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#1982 [13:08] <Voidclown> okay i understand thank you.
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#1986 [13:10] <victoria> im getting frustrated. cant find any free versions of windows 7
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#1988 [13:11] <Clock> victoria, when was the computer updated to windows 10?
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#1990 [13:12] <KBJplays> hi- i am a new subscriber and have been advised to ask for help after i purchased minecraft and my drivers are not up to scrstch? any ideas guys?
#1991 [13:12] <Jason> How to play on HP Chromebook
#1992 [13:12] <Clock> ??> Jasmine oem/chromebooks
#1993 [13:12] <Absol> Jasmine: Minecraft will not run on Chromebooks because 1. Chrome OS is essentially a browser, not a full OS, 2. Chromebooks are not designed for gaming and therefore have low performance, 3. Some Chromebooks uses the ARM architecture, which LWJGL, the underlying library used by Minecraft, does not support, and 4. Chrome OS does not support Java.
#1994 [13:12] <Clock> KBJplays, post the link to your dxdiag
#1995 [13:12] <victoria> i dont know....i bought it from a guy who said he has just cleaned up so a week two tops?
#1996 [13:12] <KBJplays> here is the link- http://paste.ubuntu.com/14208187/
#1997 [13:12] <Clock> ??> victoria win/downgrade
#1998 [13:12] <Absol> victoria: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1999 [13:13] <victoria> thanks :)
#2000 [13:13] <Clock> KBJplays, that computer is too old for minecraft
#2001 [13:13] <Jason> I purchased it thinking I could. How do I get my money back
#2002 [13:13] * slayer2020 [slayer2020@notlogged] has joined #minecrafthelp
#2003 [13:13] <Clock> ??> Jason account/refund
#2004 [13:13] <Absol> Jason: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#2005 [13:13] * fnaf [fnaf@notlogged] has joined #minecrafthelp
#2006 [13:14] <slayer2020> http://paste.ubuntu.com/14208221/
#2007 [13:14] <victoria> windows 8.1 is the only option...
#2008 [13:14] <Clock> slayer2020, download and install http://www.nvidia.com/download/driverResults.aspx/96883/en-us
#2009 [13:15] <KBJplays> <clock> i only got it today and its updated to windows 10 but it is a referbished dell
#2010 [13:15] <Clock> victoria, sorry that card is not supported on windows 8.1 either
#2011 [13:15] <victoria> fso this computer will not play minecraft at all?
#2012 [13:16] <Clock> victoria, it needs a new graphics card installed or windows 7 installed otherwise no
#2013 [13:16] <victoria> okay thanks :)
#2014 [13:16] <victoria> merry christmas!
#2015 [13:16] <Clock> ??> KBJplays requirements
#2016 [13:16] <Absol> KBJplays: Minecraft is a modern game with modern requirements, which are belied by its retro style. http://is.gd/mc_requirements
#2017 [13:16] <Absol> KBJplays: Minecraft is a modern game with modern requirements, which are belied by its retro style. http://is.gd/mc_requirements
#2018 [13:17] * victoria [victoria@notlogged] has left #minecrafthelp
#2019 [13:17] <fnaf> uhh why can't i play on my pc
#2020 [13:17] <slayer2020> when i download minecraft i dont get in it
#2021 [13:17] <Clock> slayer2020, download and install http://www.nvidia.com/download/driverResults.aspx/96883/en-us
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#2023 [13:18] <KBJplays> any idea what i can do ?
#2024 [13:19] <slayer2020> are the webside safe
#2025 [13:19] <Clock> KBJplays, get a new computer
#2026 [13:19] <willis_> well, tried to buy the game and it keeps saying an error has occured , no matter the payment type , credit card or paypal
#2027 [13:19] <willis_> anyone else having this problem
#2028 [13:19] <Clock> slayer2020, the website is from your graphics manufacturer
#2029 [13:19] <KBJplays> thank you any advice for refunds?
#2030 [13:20] <Clock> ??> KBJplays account/refund
#2031 [13:20] <Absol> KBJplays: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
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#2035 [13:20] <slayer2020> soo, if I installed that you sent to me, I will get minecraft and can play it
#2036 [13:21] <willis_> anyone have any idea whats going on with payment ? i tried to buy the game and it keeps saying an error has occured
#2037 [13:21] <Clock> slayer2020, minecraft asked to update your graphics drivers right?
#2038 [13:21] <slayer2020> yes
#2039 [13:21] <Clock> slayer2020, well that is the update you need to install
#2040 [13:21] <Clock> slayer2020, well that is the update you need to install
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#2043 [13:22] <Clock> willis_, try using a different browser
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#2046 [13:22] <lj2016> http://paste.ubuntu.com/14208283/
#2047 [13:22] <willis_> i tried using my iphone when google chrome didnt work
#2048 [13:22] <Clock> willis_, also make sure that your bank allows international transactions
#2049 [13:22] <willis_> hmm. my bank actually called me while i was trying and it said that it will be authorized
#2050 [13:23] <lj2016> please help me. click on this link http://paste.ubuntu.com/14208283/
#2051 [13:23] <willis_> but when it still didnt work i tried paypal and it didnt work either
#2052 [13:23] * kidkidzan [kidkidzan@notlogged] has joined #minecrafthelp
#2053 [13:23] <kidkidzan> hello i need help
#2054 [13:23] <Clock> lj2016, download and install the win64_152824.exe - file from https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit
#2055 [13:23] <kidkidzan> i have tried everything to reset my password to login but nothing is working
#2056 [13:24] * DavidssMC [DavidssMC@notlogged] has joined #minecrafthelp
#2057 [13:24] <DavidssMC> hi
#2058 [13:24] <Clock> ??> kidkidzan login/throttle
#2059 [13:24] <Absol> kidkidzan: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2060 [13:24] <Absol> kidkidzan: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#2061 [13:24] <lj2016> thanks
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#2063 [13:24] <kidkidzan> well it let me login in to that account but now the new pass i put on doesnt work
#2064 [13:24] <Clock> kidkidzan, right, see Absol's explanation
#2065 [13:25] <DavidssMC> https://www.youtube.com/watch?v=NWZVklFKr0A - A BLOCKY CHRISTMAS - MINECRAFT SKIT
#2066 [13:25] <DavidssMC> https://www.youtube.com/watch?v=NWZVklFKr0A - A BLOCKY CHRISTMAS - MINECRAFT SKIT
#2067 [13:25] * vin07 [vin07@notlogged] has quit. (Ping timeout: 204 seconds)
#2068 [13:26] <kidkidzan> wel why doesnt the pass i usd for minecraft originally work? i signed in wo days ago and now it doesnt wrk
#2069 [13:26] * treehugger [treehugger@notlogged] has joined #minecrafthelp
#2070 [13:26] <kidkidzan> i then tried today to recover and now im locked acording to yall
#2071 [13:26] <treehugger> i need to decline an order
#2072 [13:26] <DavidssMC> https://www.youtube.com/watch?v=NWZVklFKr0A - A BLOCKY CHRISTMAS - MINECRAFT SKIT
#2073 [13:26] <Clock> ??> treehugger account/refund
#2074 [13:26] <Absol> treehugger: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#2075 [13:26] * Espercorn kicked DavidssMC from #minecrafthelp (Reason: avidssMC :(Extreme) No reason given)
#2076 [13:27] <kidkidzan> but before the same pass i used for forever doesnt work
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#2078 [13:27] <treehugger> account/refund
#2079 [13:27] <Clock> kidkidzan, wait 3 hours, then try again, otherwise contact mojang
#2080 [13:27] <Clock> ??> kidkidzan mojang/email
#2081 [13:27] <kidkidzan> well ive had it for years its to late for refund
#2082 [13:27] <Absol> kidkidzan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2083 [13:27] <Absol> kidkidzan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2084 [13:27] * Geneboy [Geneboy@notlogged] has joined #minecrafthelp
#2085 [13:27] <Clock> kidkidzan, the refund was not for you
#2086 [13:27] <kidkidzan> o ok
#2087 [13:27] <Geneboy> I need help with Hexxit
#2088 [13:28] <Clock> ??> Geneboy mods
#2089 [13:28] <Absol> Geneboy: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#2090 [13:28] <Absol> Geneboy: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#2091 [13:28] * kidkidzan [kidkidzan@notlogged] has quit. (Client Quit)
#2092 [13:28] <Geneboy> ok
#2093 [13:28] <Geneboy> well
#2094 [13:28] <treehugger> i cant find how
#2095 [13:28] <Clock> ??> treehugger account/refund
#2096 [13:28] <Absol> treehugger: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#2097 [13:28] <Clock> treehugger, ^
#2098 [13:28] <treehugger> wheres that at
#2099 [13:29] <Clock> treehugger, click the link
#2100 [13:29] <Geneboy> in my server, this is what it said whenever I joind (It crashed) ---- Minecraft Crash Report ---- // Uh... Did I do that? Time: 12/25/15 11:07 AM Description: Unexpected error java.lang.StackOverflowError at net.minecraft.world.chunk.storage.ExtendedBlockStorage.func_76665_b(SourceFile:75) at net.minecraft.world.chunk.Chunk.func_76628_c(Chunk.java:661) at net.minecraft.world.ChunkCache.func_72805_g(ChunkCache.java:174) at mods.tinker.tconstruct
#2101 [13:29] <Geneboy> I have no idea what it is.
#2102 [13:29] <Geneboy> or means
#2103 [13:29] <Clock> Geneboy, what part of "we do not help with mods" did you not understand?
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#2105 [13:30] * rayray [rayray@notlogged] has quit. (Ping timeout: 204 seconds)
#2106 [13:30] <Geneboy> everything, just seeing if anybody else knew
#2107 [13:30] <treehugger> i did idk wht to do from there
#2108 [13:30] <Clock> treehugger, read the article obviously
#2109 [13:30] <Clock> treehugger, it explains everything
#2110 [13:31] <Geneboy> do you know a channel that has mod support?
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#2113 [13:32] <Clock> Geneboy, contact the mod creator if you need mod support
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#2116 [13:32] <Geneboy> okay
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#2120 [13:33] <KBJplays> <Absol> thanks 4 this
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#2125 [13:33] <ResiakTheKaiser> I downloaded a copy of Minecraft for Windows on Windows 10 and I can't get it to play.
#2126 [13:33] * ybber4 [ybber4@notlogged] has quit. (Client Quit)
#2127 [13:34] <dizazterxd> hey i need help getting a correct driver for my computer
#2128 [13:34] <Clock> ResiakTheKaiser, why not? what happens?
#2129 [13:34] <Clock> dizazterxd, post the link to your dxdiag
#2130 [13:34] <dizazterxd> http://paste.ubuntu.com/14208381/
#2131 [13:35] <ResiakTheKaiser> I get an error message that says "Lack of Updated Graphics Drivers". I tried to follow the instructions given but for some reason it's not working for me.
#2132 [13:36] <Clock> dizazterxd, download and install https://downloadcenter.intel.com/download/18228/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-
#2133 [13:36] <Clock> ResiakTheKaiser, post the link to your dxdiag
#2134 [13:36] <ResiakTheKaiser> http://paste.ubuntu.com/14208353/ This is also what I was told to send you.
#2135 [13:36] * Greg [Greg@notlogged] has joined #minecrafthelp
#2136 [13:36] <Clock> ResiakTheKaiser, your graphics card is not supported on windows 10, downgrade to windows 7 or get a new computer
#2137 [13:36] <dizazterxd> my computer is a 32-bit that one is for a 64 i have tried that one already and it did not work. is there a different one?
#2138 [13:37] <treehugger> no need to be rude
#2139 [13:37] <Clock> dizazterxd, oops, one moment
#2140 [13:37] <ResiakTheKaiser> Thank you, I will ask my mom for a new computer ;0)
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#2143 [13:38] <Clock> dizazterxd, this driver then https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-
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#2147 [13:38] <dizazterxd> thank you sir
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#2151 [13:41] <kitty1700> forgot answers to security questions....i have a new laptop! i have emailed support but noboby has responded!
#2152 [13:41] * marco_ [marco_@notlogged] has joined #minecrafthelp
#2153 [13:41] <marco_> hi
#2154 [13:41] <Emmathemermaid> hi can anyone help me please? trying to install minecraft on my daughters new laptop but keep getting problems
#2155 [13:41] <Clock> kitty1700, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
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#2157 [13:41] <Clock> Emmathemermaid, what problems?
#2158 [13:42] <Emmathemermaid> haha moment i log on here and start to ask and bingo it works
#2159 [13:42] <marco_> do im aloud to talk about servers?
#2160 [13:43] <marco_> huh?
#2161 [13:43] * Ca [Ca@notlogged] has joined #minecrafthelp
#2162 [13:43] <Clock> marco_, as long as you do no advertising yes
#2163 [13:44] <marco_> o i wanted more people to join my server but idk if i can but the ip or not :D
#2164 [13:44] * Ca is now known as Guest11776
#2165 [13:44] <Guest11776> Purchsed mincraft, downloaded. Niw
#2166 [13:44] <Guest11776> Cannot open fike,
#2167 [13:44] <Guest11776> File
#2168 [13:44] <Clock> marco_, if you want to advertise your server do so on the minecraft forums please
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#2173 [13:48] <BlueUtmostBow> i just got a new pc and i cant open up minecraft
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#2181 [13:52] <Lizzybeiber02> Trying to download minecraft to my 3 daughters laptops. first one went ok, second one saying there's an error when I'm trying to pay...I tried my visa cars woth no joy and also paypal even though the first daughter paid and downloaded fine
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#2189 [13:59] <Zimerick> Hello I am currently having issues with my video card in my desktop computer while trying to launch Minecraft, the video card is apparently from 2013 and when I try to update the display drivers using Intel Driver Updates it says there is no drivers to be found on my computer.
#2190 [14:00] <Zimerick> My DxDiag information is here: http://paste.ubuntu.com/14208579/
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#2194 [14:03] <Clock> Zimerick, the video card is from 2008 and hence there are no windows 10 drivers for it
#2195 [14:03] * OCanalDoBruno [OCanalDoBruno@notlogged] has joined #minecrafthelp
#2196 [14:03] <jr> Can anybody help ?
#2197 [14:04] * darkflash [darkflash@notlogged] has joined #minecrafthelp
#2198 [14:04] <darkflash> http://paste.ubuntu.com/14208646/
#2199 [14:04] <jr> i just got a computer for christmas and im trying to log into my minecraft account but it wont let me !
#2200 [14:04] <Clock> darkflash, that computer is too old for minecraft
#2201 [14:04] <darkflash> cant play game due to pixels help!!!
#2202 [14:05] <Clock> jr, what happens?
#2203 [14:05] <jr> nothing it keeps saying that my email is wrong but im typing everything right ?
#2204 [14:05] <Zimerick> Alright thank you Clock, that definitely helped. I have informed the owner of the computer and will work on buying a new Minecraft pre-paid card.
#2205 [14:05] <Clock> ??> jr login/throttle
#2206 [14:05] <Absol> jr: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2207 [14:06] <Absol> jr: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#2208 [14:06] <jr> but i tried it right the first time ?
#2209 [14:06] * OCanalDoBruno [OCanalDoBruno@notlogged] has quit. (Client Quit)
#2210 [14:07] <Clock> jr, wait 3 hours, then try again, otherwise contact mojang
#2211 [14:07] <Clock> ??> jr mojang/email
#2212 [14:07] <Absol> jr: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2213 [14:07] <Absol> jr: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2214 [14:07] <jr> i will
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#2217 [14:07] <jr> Thnaks guys
#2218 [14:07] <jr> Thanks-
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#2221 [14:08] <jr> oh one more thing are they mods available
#2222 [14:08] <OCanalDoBruno_> Meus drivers estão todos atualizados mas quando eu abro o minecraft ele diz que meus gráficos estão desatualizados e não abre
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#2226 [14:09] <OCanalDoBruno_> alguém pode me ajudar com isso
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#2229 [14:10] <OCanalDoBruno_> preciso de ajuda...
#2230 [14:10] <B4U7> OCanalDoBruno_
#2231 [14:10] <OCanalDoBruno_> oi
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#2233 [14:10] <B4U7> OCanalDoBruno_ Eles falam inglês quer que eu traduza para você?
#2234 [14:10] <OCanalDoBruno_> por favor amigo <3
#2235 [14:11] * jc [jc@notlogged] has joined #minecrafthelp
#2236 [14:12] <OCanalDoBruno_> quando eu abro o minecraft ele diz que meus drivers de graficos estão desatualizados mas na verdade não estão
#2237 [14:12] <OCanalDoBruno_> drivers*
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#2241 [14:13] <jc> I attempted to login and it said unknown username or password, i then went to forgot password, I typed in my username and it said my account was transferred to the mojang website. It asked me to type in my email so it would send me a password reset, I haven't gotten the email yet
#2242 [14:15] <OCanalDoBruno_> B4u7?
#2243 [14:15] * VoxStudio [VoxStudio@notlogged] has joined #minecrafthelp
#2244 [14:15] <VoxStudio> Hello
#2245 [14:15] <jc> hi can you help
#2246 [14:16] <VoxStudio> Will I find help with my minecraft account ?
#2247 [14:16] <jc> thats what im looking for
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#2249 [14:17] <OCanalDoBruno_> Meus motoristas estao todos atualizados mas when eu abro o minecraft ELE Diz Que Meus Gráficos estao desatualizados e não abre
#2250 [14:17] <mom23> I cant access my account that I just set up.
#2251 [14:17] <VoxStudio> The problem is that my brother had a minecraft premium account and had a same password to the accountop and email
#2252 [14:17] <OCanalDoBruno_> alguém me ajuda por favor
#2253 [14:17] <VoxStudio> AND he lost it
#2254 [14:17] <VoxStudio> Both
#2255 [14:18] <B4U7> OCanalDoBruno says: "My graphics drivers are updated however when I open Minecraft it says that the drivers are outdated and consequently Minecraft doesn't boot up"
#2256 [14:18] <mom23> I used a minecraft giftcard to set up a PC account and it worked once and now will not log in. I have tried resetting password but it still says there is an error.
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#2259 [14:18] <OCanalDoBruno_> My drivers are all updated but When I open minecraft IT Says my charts are outdated and does not open
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#2261 [14:19] <CyberianTyger29> I keep getting a corruption error message when trying to install the launcher
#2262 [14:19] <yskjmsy> Hi, I have purchased minecraft but have recently migrated my account and changed my password, in the MC launcher, my username is player and i can only use the demo
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#2264 [14:20] <yskjmsy> CyberianTyger29 do you have java installed and updated?
#2265 [14:20] <CyberianTyger29> yskjmsy> yes
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#2267 [14:21] <OCanalDoBruno_> My graphics drivers are used however, when I open Minecraft says drivers are outdated and consequently does not start Minecraft
#2268 [14:22] * Iamtyler2001 [Iamtyler2001@notlogged] has joined #minecrafthelp
#2269 [14:22] <webrosc> ??> OCanalDoBruno_ win/dxdiag
#2270 [14:22] <Absol> OCanalDoBruno_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2271 [14:23] <OCanalDoBruno_> tanks <3
#2272 [14:23] <webrosc> ??> mom23 account/bug/demo
#2273 [14:23] <Absol> mom23: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#2274 [14:23] <Iamtyler2001> I have a problam on launch could i please have some help.
#2275 [14:23] <webrosc> Iamtyler2001, what problem exactly?
#2276 [14:23] <CyberianTyger29> It states that it is unable to start the runtime enviroment do to a corruption
#2277 [14:23] <OCanalDoBruno_> I already did all this and did not help me at all
#2278 [14:24] <CyberianTyger29> but it does not specify what the corruption is or where it es
#2279 [14:24] * Top10Memes2355 [Top10Memes2355@notlogged] has joined #minecrafthelp
#2280 [14:24] <webrosc> OCanalDoBruno_, thats a different link, its so we can see whats in your system
#2281 [14:24] <Iamtyler2001> im not sure exactly.
#2282 [14:24] <OCanalDoBruno_> ok
#2283 [14:24] <webrosc> ??> CyberianTyger29 win/reinst
#2284 [14:24] <Absol> CyberianTyger29: You may need to reinstall the locally installed files that Minecraft puts into place.
#2285 [14:24] <Absol> CyberianTyger29: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2286 [14:25] <webrosc> Iamtyler2001, we need a hint to be able to help, does it give a crash log?
#2287 [14:25] <Iamtyler2001> yes.
#2288 [14:25] <Top10Memes2355> Hello?
#2289 [14:25] <webrosc> Iamtyler2001, copy the whole crash report to paste.ubuntu.com then link it here
#2290 [14:25] <Top10Memes2355> I What i need help with is updating my Graphics Card for Minecraft 1.8.9
#2291 [14:26] <webrosc> Top10Memes2355, you have a dxdiag log link?
#2292 [14:26] <Top10Memes2355> I have a DxDiag Link ready.
#2293 [14:26] <webrosc> post the link
#2294 [14:26] <Top10Memes2355> Ok.
#2295 [14:26] <Top10Memes2355> http://paste.ubuntu.com/14208837/
#2296 [14:26] <Iamtyler2001> ok, let me just run it.
#2297 [14:26] <webrosc> Top10Memes2355, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#2298 [14:26] <Top10Memes2355> Oh ok.
#2299 [14:26] <Top10Memes2355> Thanks!
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#2301 [14:27] <Iamtyler2001> http://paste.ubuntu.com/14208881/
#2302 [14:27] <webrosc> ??> Iamtyler2001 win/dxdiag
#2303 [14:27] <Absol> Iamtyler2001: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#2305 [14:27] * OCanalDoBruno [OCanalDoBruno@notlogged] has joined #minecrafthelp
#2306 [14:27] <webrosc> ??> Iamtyler2001_ win/dxdiag
#2307 [14:27] <Absol> Iamtyler2001_: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2308 [14:27] <CyberianTyger29> Absol thank you I will give it a try and let you know how it turns out
#2309 [14:27] <Iamtyler2001_> ok
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#2312 [14:28] <webrosc> CyberianTyger29, what absol said isn't a fix, but a guide to follow so we can assist
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#2314 [14:28] <webrosc> CyberianTyger29, sorry, wrong person
#2315 [14:28] * OCanalDoBruno [OCanalDoBruno@notlogged] has joined #minecrafthelp
#2316 [14:28] <OCanalDoBruno> http://paste.ubuntu.com/14208880/
#2317 [14:28] <webrosc> i thought i told you something else, my bad
#2318 [14:28] <Iamtyler2001> http://paste.ubuntu.com/14208894/
#2319 [14:28] <OCanalDoBruno> ]hell me
#2320 [14:29] <webrosc> Iamtyler2001, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#2321 [14:29] <OCanalDoBruno> help
#2322 [14:29] <webrosc> OCanalDoBruno, one moment
#2323 [14:29] <OCanalDoBruno> ok
#2324 [14:29] * Stefi_Car [Stefi_Car@notlogged] has joined #minecrafthelp
#2325 [14:29] <Iamtyler2001> can i do it with out taking my computer apart
#2326 [14:29] <webrosc> Iamtyler2001, read what i said
#2327 [14:30] * Jaycubhunt [Jaycubhunt@notlogged] has joined #minecrafthelp
#2328 [14:30] <webrosc> OCanalDoBruno, download and install https://downloadcenter.intel.com/download/18228/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-
#2329 [14:30] <Iamtyler2001> it dosent awnser my question
#2330 [14:30] <OCanalDoBruno> Tanks man <3
#2331 [14:30] <Jaycubhunt> I need help
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#2333 [14:30] * OCanalDoBruno [OCanalDoBruno@notlogged] has quit. (Client Quit)
#2334 [14:30] <CyberianTyger29> <Absol>do I need to reinstall the game?
#2335 [14:31] * OCanalDoBruno_ [OCanalDoBruno_@notlogged] has quit. (Quit: Web client closed)
#2336 [14:31] <webrosc> Iamtyler2001, you have 3 choices, 2 is using a laptop, use windows 7, install a newer GPU (desktop only) or use a different computer
#2337 [14:31] <webrosc> CyberianTyger29, yes
#2338 [14:31] * NoobyNoobsen [NoobyNoobsen@notlogged] has joined #minecrafthelp
#2339 [14:31] <webrosc> and absol is a bot
#2340 [14:31] <Iamtyler2001> how do install a newer gpu
#2341 [14:31] <NoobyNoobsen> Selamün Aleyküm
#2342 [14:31] <webrosc> Jaycubhunt, said your question
#2343 [14:31] <CyberianTyger29> Oh ok thanks webrosc
#2344 [14:31] <NoobyNoobsen> Türk var mı laa
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#2346 [14:32] <Jaycubhunt> I need to know about a dxdiag
#2347 [14:32] <Iamtyler2001> how do i install a newer GPI
#2348 [14:32] <NoobyNoobsen> Türkish?
#2349 [14:32] <NoobyNoobsen> Heeey
#2350 [14:32] <NoobyNoobsen> @@@@@@@@@
#2351 [14:32] <webrosc> NoobyNoobsen, English only sorry
#2352 [14:32] <Jaycubhunt> im confused about all of this and its not working on my computer
#2353 [14:32] <webrosc> Iamtyler2001, if you have to ask then you shouldn't try, take computer to a shop to find out
#2354 [14:32] * Top10Memes2355 [Top10Memes2355@notlogged] has quit. (Quit: Web client closed)
#2355 [14:32] <NoobyNoobsen> They are helped me please
#2356 [14:32] <webrosc> ??> Jaycubhunt win/dxdiag
#2357 [14:32] <Absol> Jaycubhunt: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2358 [14:33] <webrosc> NoobyNoobsen, what help do you need?
#2359 [14:33] <NoobyNoobsen> I have a bug and no fix :( Please help
#2360 [14:33] <Jaycubhunt> no what do i do with the dxdiag ?
#2361 [14:33] <webrosc> Jaycubhunt, read the guid absol linked and do as it says
#2362 [14:33] <webrosc> guide*
#2363 [14:33] <NoobyNoobsen> ---- Minecraft Crash Report ---- // I just don't know what went wrong :( Time: 25.12.2015 22:24 Description: Initializing game org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(
#2364 [14:33] <Jaycubhunt> i did alread
#2365 [14:33] <webrosc> ??> NoobyNoobsen win/dxdiag
#2366 [14:33] <Absol> NoobyNoobsen: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2367 [14:33] <webrosc> Jaycubhunt, if you did you will have a link for us
#2368 [14:34] <Jaycubhunt> http://paste.ubuntu.com/14208886/
#2369 [14:34] <NoobyNoobsen> Last photo what does mean
#2370 [14:34] <NoobyNoobsen> please translate türkish
#2371 [14:34] <webrosc> Jaycubhunt, one moment
#2372 [14:34] <webrosc> NoobyNoobsen, https://translate.google.com/translate?sl=auto&tl=tr&js=y&prev=_t&hl=en&ie=UTF-8&u=http%3A%2F%2Fhopper.minecraft.net%2Fhelp%2Fpixel-format-not-accelerated%2Fsupport%2F%23dxdiag&edit-text=
#2373 [14:35] <NoobyNoobsen> Thanks you good people
#2374 [14:35] <webrosc> Jaycubhunt, download and install http://www.nvidia.com/Download/driverResults.aspx/82758/en-us
#2375 [14:35] <NoobyNoobsen> But after ?
#2376 [14:35] <webrosc> NoobyNoobsen, after you will have a link to post here for me
#2377 [14:36] * Iamtyler2001 [Iamtyler2001@notlogged] has quit. (Quit: Web client closed)
#2378 [14:36] <Jaycubhunt> okay one sec
#2379 [14:36] * Wug [Wug@notlogged] has joined #minecrafthelp
#2380 [14:36] <NoobyNoobsen> http://paste.ubuntu.com/14208886/
#2381 [14:36] * Scott [Scott@notlogged] has joined #minecrafthelp
#2382 [14:36] <NoobyNoobsen> http://paste.ubuntu.com/14208886/ what does me?
#2383 [14:36] <webrosc> NoobyNoobsen, you need your own link, that isn't your one
#2384 [14:36] <CyberianTyger29> Webrosc It is still giving me the corruption error message
#2385 [14:37] <webrosc> CyberianTyger29, are you using the minecraft.msi?
#2386 [14:37] <CyberianTyger29> yes
#2387 [14:37] * yskjmsy [yskjmsy@notlogged] has quit. (Ping timeout: 204 seconds)
#2388 [14:37] <webrosc> CyberianTyger29, try the launcher here https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.exe thats the none installer version
#2389 [14:39] * mohamedshehab1234 [mohamedshehab1234@notlogged] has joined #minecrafthelp
#2390 [14:39] <NoobyNoobsen> http://paste.ubuntu.com/14208993/ this is me link
#2391 [14:40] <webrosc> NoobyNoobsen, one moment
#2392 [14:40] * KaydenPlayzMc [KaydenPlayzMc@notlogged] has joined #minecrafthelp
#2393 [14:40] <Jaycubhunt> now what
#2394 [14:41] * marv_2005 [marv_2005@notlogged] has joined #minecrafthelp
#2395 [14:41] <webrosc> Jaycubhunt, you download the file, then run it, the reboot computer, then try minecraft
#2396 [14:41] * marv_2005 [marv_2005@notlogged] has quit. (Client Quit)
#2397 [14:41] <CyberianTyger29> so far so good :)
#2398 [14:41] <NoobyNoobsen> Please turkish translate webrosc
#2399 [14:41] * KaydenPlayzMc [KaydenPlayzMc@notlogged] has quit. (Client Quit)
#2400 [14:41] <Jaycubhunt> you mean restart the computer o-o
#2401 [14:41] <webrosc> NoobyNoobsen, please wait
#2402 [14:41] <NoobyNoobsen> Okey thansk
#2403 [14:41] <webrosc> Jaycubhunt, when install is done yes
#2404 [14:41] <NoobyNoobsen> One minute you say ı understand now
#2405 [14:42] * LEKAO [LEKAO@notlogged] has joined #minecrafthelp
#2406 [14:42] <NoobyNoobsen> ı learn english school a few :)
#2407 [14:42] <webrosc> NoobyNoobsen, please goto http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2032 and download the Catalyst software suite
#2408 [14:42] <webrosc> the install it
#2409 [14:42] <webrosc> then*
#2410 [14:43] <NoobyNoobsen> How old are you ? :9
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#2412 [14:43] <webrosc> NoobyNoobsen, Minecraft may not run well though as your computer is old
#2413 [14:44] <NoobyNoobsen> Whick ı dowload ? First or second
#2414 [14:44] <webrosc> NoobyNoobsen, first
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#2418 [14:45] <CyberianTyger29> webrosc, should I restart my computer after the new install as well?
#2419 [14:45] <NoobyNoobsen> Will opened the game when I download
#2420 [14:45] <webrosc> CyberianTyger29, thats not an installer, it should just run and open the launcher
#2421 [14:46] * Trollmaster2000 [Trollmaster2000@notlogged] has joined #minecrafthelp
#2422 [14:46] <webrosc> NoobyNoobsen, you will need to restart computer when the install is done
#2423 [14:46] <webrosc> then try minecraft
#2424 [14:46] <NoobyNoobsen> Thanks
#2425 [14:47] <CyberianTyger29> Thanks for your help webrosc
#2426 [14:47] <webrosc> CyberianTyger29, its working?
#2427 [14:47] <CyberianTyger29> yeah, just slower than before
#2428 [14:48] <NoobyNoobsen> webrocs thanks ı wait but ı hope open game
#2429 [14:49] <NoobyNoobsen> webrocs you are administor?
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#2431 [14:50] * LateRegret [LateRegret@notlogged] has joined #minecrafthelp
#2432 [14:51] <Jaycubhunt> THANK YOU YOU MIGHTY GODS
#2433 [14:52] <LateRegret> Hey, uh, I came here for some technical support on the fact that my game crashed due to a graphics card issue. http://paste.ubuntu.com/14209078/
#2434 [14:52] * slamminkid3 [slamminkid3@notlogged] has joined #minecrafthelp
#2435 [14:52] <CyberianTyger29> Webrosc does that mean something if the link you sent works but my installed link does not?
#2436 [14:52] <webrosc> CyberianTyger29, dould be slow internet or many other little factors causing that issue
#2437 [14:53] <webrosc> Jaycubhunt, i take it that minecraft works now
#2438 [14:53] <webrosc> LateRegret, one moment
#2439 [14:53] <slamminkid3> Can anyone help with a java.lang.NullPointerException: group error related to joining servers?
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#2443 [14:54] <webrosc> LateRegret, download and install https://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
#2444 [14:54] * Robin0509 [Robin0509@notlogged] has joined #minecrafthelp
#2445 [14:54] <Robin0509> E
#2446 [14:54] <webrosc> slamminkid3, what antivirus are you useing?
#2447 [14:54] <CyberianTyger29> webrosc, oh ok. Do you have any idea's why my installed version keeps saying there is a corruption in the launcher?
#2448 [14:54] <slamminkid3> Zonealarm
#2449 [14:54] <LateRegret> Alrighty, I'll do just that.
#2450 [14:54] <webrosc> CyberianTyger29, could be many reasons
#2451 [14:54] <webrosc> ??> slamminkid3 av/zonealarm
#2452 [14:54] <Absol> slamminkid3: Don't use ZoneAlarm. It's a bloated, resource-heavy software that does more harm than good, and in fact is known to cause problems with Minecraft specifically, such as connecting to servers and falling endlessly through the void, or even crashing servers entirely.
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#2455 [14:55] <NoobyNoobsen> Thanks minecraft thanks webrosc
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#2457 [14:55] * Robin0509 [Robin0509@notlogged] has quit. (Client Quit)
#2458 [14:55] <CyberianTyger29> webrosc, I have recently updated my windows vista and just reinstalled java, now that I have them that is when I couldn't get into MC
#2459 [14:55] <slamminkid3> Well... I have no choice with that. My administration password was lost and I am not willing to reboot the whole computer.
#2460 [14:56] * skydiver579 [skydiver579@notlogged] has joined #minecrafthelp
#2461 [14:56] <webrosc> slamminkid3, that error is an AV issue, so its rid computer of the junk known as zonealarm, or no minecraft
#2462 [14:56] <Jaycubhunt> YES
#2463 [14:56] <webrosc> Jaycubhunt, enjoy
#2464 [14:56] <slamminkid3> Ok. Thanks.
#2465 [14:56] <skydiver579> I need help updating my driver
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#2467 [14:57] <webrosc> skydiver579, you have a dxdiag log link? if so post the link
#2468 [14:57] <skydiver579> should I paste the ubuntu url now?
#2469 [14:57] <webrosc> skydiver579, yes
#2470 [14:58] <skydiver579> http://paste.ubuntu.com/14209120/
#2471 [14:58] <webrosc> skydiver579, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#2472 [14:58] <skydiver579> Ok thanks for your help ...so if I downgrade the windows back to 7 I could play?
#2473 [14:58] <webrosc> skydiver579, yup
#2474 [14:59] * TomTheEnder [TomTheEnder@notlogged] has joined #minecrafthelp
#2475 [14:59] <skydiver579> how hard is it to downgrade?
#2476 [14:59] * Jaycubhunt [Jaycubhunt@notlogged] has quit. (Quit: Web client closed)
#2477 [14:59] <webrosc> skydiver579, when did you upgrade to 10?
#2478 [15:00] <skydiver579> about 3 weeks ago...
#2479 [15:00] <TomTheEnder> i cant update my display driver after the windows 10 update installed http://paste.ubuntu.com/14209134/
#2480 [15:00] * slamminkid3 [slamminkid3@notlogged] has quit. (Ping timeout: 204 seconds)
#2481 [15:00] <webrosc> skydiver579, maybe close but try the guide absol is about to tell you
#2482 [15:00] <webrosc> ??> skydiver579 win/downgrade
#2483 [15:00] <Absol> skydiver579: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2484 [15:00] * CyberianTyger29 [CyberianTyger29@notlogged] has quit. (Quit: Web client closed)
#2485 [15:00] <webrosc> TomTheEnder, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#2486 [15:01] <skydiver579> I will try that. Thanks again!
#2487 [15:01] <TomTheEnder> ok. thank you
#2488 [15:01] <webrosc> TomTheEnder, see what absol just said to skydiver for how to downgrade
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#2491 [15:04] <puppies2225> hello, i'm running windows 10 on a dell optiplex 755. I get the following error message when I try to play the game "We're sorry, but it seems there was an error while trying to render aspects of the game. To solve this error, it is recommended that you update your graphics dirvers....." I just a post stating that graphics hw is not supported on windows 10. Does anyone know who I can ask about when windows 10 will supported?
#2492 [15:05] <puppies2225> http://paste.ubuntu.com/14209109/
#2493 [15:05] * Serenityhf [Serenityhf@notlogged] has joined #minecrafthelp
#2494 [15:06] <Clock> puppies2225, you would need to ask intel, but their answer will be 99.9999% never
#2495 [15:06] <Serenityhf> I am receiving the java.net error when trying to connect to my 1.8.9 server using the public IP address
#2496 [15:06] * Godful_PvP [Godful_PvP@notlogged] has joined #minecrafthelp
#2497 [15:06] <Serenityhf> can this be fixed?
#2498 [15:07] <puppies2225> exit
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#2503 [15:08] * Godful_PvP [Godful_PvP@notlogged] has joined #minecrafthelp
#2504 [15:08] <Godful_PvP> can u help me with something
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#2506 [15:09] <fustrated> i can log into the mojang account just fine BUT when i try to log into the game it says that the password is invalid. any ideas?
#2507 [15:09] <thedoc9> My Win7 machine died recently. Bought a Win10 machine. Installed Minecraft, but couldn't remember my password, so I sent a reset request. I changed the password. Now it says "Play Demo". When I try to use my new password, the big button just says "Play Demo" Tried logging out/in, no difference. Do I need ot re-purchase this game?
#2508 [15:10] <webrosc> ??> thedoc9 account/bug/demo
#2509 [15:10] <Absol> thedoc9: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#2510 [15:10] <webrosc> fustrated, how many times have you failed to login?
#2511 [15:10] <webrosc> Serenityhf, try using your local ip
#2512 [15:11] <thedoc9> Absol: I already went thorugh that. I came here after trying it. The article doesn't seem to offer anything beyond "log out/in and try again".
#2513 [15:11] <webrosc> Serenityhf, others outside the network should use the external ip
#2514 [15:11] <Serenityhf> yes but they cannot connect.. I can connect fine with my local IP
#2515 [15:11] <webrosc> thedoc9, doid you see minecraft listed on your mojang account page?
#2516 [15:11] <fustrated> twice. then i reset the password, waited 5min and retried with new. still nada
#2517 [15:12] <webrosc> fustrated, sounds like you are either using the wrong infor, or you failed more and triggered the lockout
#2518 [15:12] <webrosc> Serenityhf, did you port forward?
#2519 [15:12] <thedoc9> Minecraft is listed as being as "since fustrated 13, November fustrated 2011, which is correct. However, Profile is listed as "Username".
#2520 [15:12] <Serenityhf> yes with my local IP
#2521 [15:13] <thedoc9> Sorry, someone else's username got pasted into my last post.
#2522 [15:13] <webrosc> Serenityhf, could be a firewall, but you failing to join with external ip is normal as many routers will block that link as its not valid
#2523 [15:13] <webrosc> thedoc9, you will need to speak with Mojang to sort that
#2524 [15:13] <Serenityhf> I have checked my firewall and nothing states that it is blocking the ports or any java things
#2525 [15:13] <webrosc> ??> thedoc9 mojang/email
#2526 [15:13] <Absol> thedoc9: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2527 [15:13] <Absol> thedoc9: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#2528 [15:13] <thedoc9> that's what I thought this was. Sorry.
#2529 [15:14] <fustrated> i'm logged into the mojang account fine right now. and can log in and out of it. it's the game that wont let me in
#2530 [15:14] <webrosc> thedoc9, this is a volunteer run comunity channel
#2531 [15:14] * Dan [Dan@notlogged] has joined #minecrafthelp
#2532 [15:14] <webrosc> ??> fustrated login/throttle
#2533 [15:14] <Absol> fustrated: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#2534 [15:14] <Absol> fustrated: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#2535 [15:14] * mortalFNAF2345 [mortalFNAF2345@notlogged] has joined #minecrafthelp
#2536 [15:14] <mortalFNAF2345> hello
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#2538 [15:14] * CrystalMare is now known as Crystal|AFK
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#2542 [15:15] <fustrated> thanks guys. I'll hold my kid off with a stick for three and retry.
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#2544 [15:15] <karatekid222> hi. having trouble with native launcher. can you help?
#2545 [15:16] <mortalFNAF2345> my game crashed
#2546 [15:16] <karatekid222> specifically reads "unable to update native launcher" Can anyone help?
#2547 [15:16] * dragon_ [dragon_@notlogged] has joined #minecrafthelp
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#2549 [15:16] <Clock> mortalFNAF2345, can you finally provide us with your game output?
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#2552 [15:17] <Clock> ??> karatekid222 dl/win/alternate
#2553 [15:17] <Absol> karatekid222: Go to http://www.minecraft.net/download -- click on "Show all platforms", under the Minecraft for Windows (alternative) heading, download the minecraft.exe from there instead.
#2554 [15:17] <Edward> i need help with redeeming my minecraft windows 10 edititon
#2555 [15:17] <dragon_> My little brother purchased minecraft withough my moms permission and she wants her refund he baought it today
#2556 [15:18] * DracuKy [DracuKy@notlogged] has joined #minecrafthelp
#2557 [15:18] <RussmanZombies> I need some help with getting minecraft to work. I always get an openGL error with my graphics card, I have Windows 7
#2558 [15:18] <RussmanZombies> I have a link to information
#2559 [15:18] <RussmanZombies> http://paste.ubuntu.com/14209267/
#2560 [15:18] <Clock> ??> dragon_ account/refund
#2561 [15:18] <Absol> dragon_: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#2562 [15:18] <karatekid222> I tried minecraft exe with same problem. Perhaps I need to update to windows 10? will try that now...
#2563 [15:18] <Edward> #minecrafthelp
#2564 [15:18] <DracuKy> I have a similar problem
#2565 [15:18] <DracuKy> http://paste.ubuntu.com/14209094/
#2566 [15:19] <RussmanZombies> Can someone please help me with this? I just got a minecraft account for Christmas and I want to play it
#2567 [15:19] <mortalFNAF2345> everytime when i press play demo it is saying lack of updated graphic drivers
#2568 [15:19] <dragon_> i have seen the polocy i have 15 days to get it refunded he bought it today and she wants her money back
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#2570 [15:20] <mortalFNAF2345> still did not work
#2571 [15:20] <Clock> dragon_, read and follow the instructions in that article
#2572 [15:20] * Serenityhf [Serenityhf@notlogged] has quit. (Quit: Web client closed)
#2573 [15:21] <mortalFNAF2345> i dont know why
#2574 [15:21] <Clock> mortalFNAF2345, post the link to your dxdiag
#2575 [15:21] <mortalFNAF2345> i dont know how
#2576 [15:21] * Rumple138 [Rumple138@notlogged] has joined #minecrafthelp
#2577 [15:21] <RussmanZombies> Can someone tell me what I need to do to get minecraft working? I have information to my dxdiag
#2578 [15:21] <RussmanZombies> http://paste.ubuntu.com/14209267/
#2579 [15:21] <mortalFNAF2345> im just 10 yrs old
#2580 [15:22] <RussmanZombies> It says openGl error
#2581 [15:22] <dragon_> what if the account is gone and unable to get into
#2582 [15:22] <dragon_> it doesnt exsist
#2583 [15:22] <dragon_> shadowdragon515 isnt a thing
#2584 [15:22] <Clock> RussmanZombies, download and install http://downloads.dell.com/video/R271008.exe
#2585 [15:23] <RussmanZombies> Okay
#2586 [15:23] <Clock> dragon_, contact mojang like the article tells you to
#2587 [15:23] * Robin0509 [Robin0509@notlogged] has joined #minecrafthelp
#2588 [15:23] <dragon_> isnt that what im doing
#2589 [15:24] * karatekid222 [karatekid222@notlogged] has quit. (Quit: Web client closed)
#2590 [15:24] <rymate1234> dragon_, we're not mojang employees
#2591 [15:24] <Robin0509> I can´t log into minecraft with my new computer , Windows 1
#2592 [15:24] * Dan__ [Dan__@notlogged] has joined #minecrafthelp
#2593 [15:24] <RussmanZombies> Okay,I will see if that worked
#2594 [15:24] <Robin0509> 10*
#2595 [15:24] <Clock> DracuKy, download and install the win32_152824.exe - file from https://downloadcenter.intel.com/download/24970/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32bit
#2596 [15:25] <Robin0509> I can´t log into minecraft with my new computer , Windows10
#2597 [15:25] <Clock> ??> mortalFNAF2345 scold/age
#2598 [15:25] <Absol> mortalFNAF2345: If you are under the age of 13 or have no idea how computers work, please get your parent or someone else who knows computers to assist you.
#2599 [15:26] <Clock> Robin0509, why not, what happens
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#2601 [15:26] <Dan__> Whenever i try to log into a server it says java.lang.nullpointerexception. PLZ help me fix this problem
#2602 [15:26] * Robin0509 [Robin0509@notlogged] has quit. (Client Quit)
#2603 [15:27] <mortalFNAF2345> i tell my mom and dad to help me and they "just follow the instructions"
#2604 [15:27] <Dan__> Whenever i try to log into a server it says java.lang.nullpointerexception. PLZ help me fix this problem
#2605 [15:27] <mortalFNAF2345> i meant that they say "follow the instructions"
#2606 [15:29] <mortalFNAF2345> what am i suppost to do
#2607 [15:29] * LunaRip [LunaRip@notlogged] has joined #minecrafthelp
#2608 [15:29] <Dan__> Whenever i try to log into a server it says java.lang.nullpointerexception. PLZ help me fix this problem
#2609 [15:29] <Clock> ??> mortalFNAF2345 win/dxdiag
#2610 [15:29] <Absol> mortalFNAF2345: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2611 [15:29] <Dan__> Whenever i try to log into a server it says java.lang.nullpointerexception. PLZ help me fix this problem
#2612 [15:29] <mortalFNAF2345> thanks
#2613 [15:29] <Clock> ??> Dan__ scold/repeat
#2614 [15:29] <Absol> Dan__: There is absolutely no need to repeat messages in IRC. We can hear you just fine, and your text does not disappear automagically.
#2615 [15:30] <Absol> Dan__: Failure to follow this rule is very irritating, clouds the chat, and can get you kicked for spamming.
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#2618 [15:30] <ProTexHS> mein minecraft ghet nicht http://paste.ubuntu.com/14209352/
#2619 [15:30] <Dan> Can someone help me then
#2620 [15:30] <Jacobsenkids> http://paste.ubuntu.com/14209343/
#2621 [15:30] <ProTexHS> ????
#2622 [15:30] <mortalFNAF2345> i tried of these
#2623 [15:30] <mortalFNAF2345> i tried all of these
#2624 [15:30] <Jacobsenkids> http://paste.ubuntu.com/14209343/ i can't get my minecraft open
#2625 [15:31] <Clock> mortalFNAF2345, then give us the link to your dxdiag
#2626 [15:31] <mortalFNAF2345> how?
#2627 [15:31] <ProTexHS> http://paste.ubuntu.com/14209352/
#2628 [15:31] <Clock> ProTexHS, download and install https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-Windows-7-Windows-Vista-exe-
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#2630 [15:31] <LunaRip> Happy holidays :) I keep putting in a number for a pre-paid gift card to buy & get Minecraft on my son's new comp. But it keeps on saying the number is invalid.. I'm logged in every where.. Entered the number all sorts of ways ect.. But keep getting the same invalid.. Called the card company to and the card is all good & ready to go..
#2631 [15:31] <ProTexHS> thx
#2632 [15:32] <Clock> mortalFNAF2345, it's explained on that page Absol linked
#2633 [15:32] <Clock> Jacobsenkids, your graphics card is not supported on windows 10, downgrade to windows 7, get a new graphics card or use a different computer
#2634 [15:32] <LunaRip> Which one ?
#2635 [15:33] <mortalFNAF2345> i tried all of these!!!! >:(
#2636 [15:33] <Clock> ??> LunaRip irc/multitasking
#2637 [15:33] <Absol> LunaRip: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#2638 [15:33] <Dan> Whenever i try to log into a server it says java.lang.nullpointerexception. PLZ help me fix this problem
#2639 [15:33] <LunaRip> So i can't get minecraft on his comp.?
#2640 [15:33] <Clock> ??> mortalFNAF2345 scold/directions
#2641 [15:33] <Absol> mortalFNAF2345: The instructions you are given by the volunteers here are intended to find the shortest route between your problem and its solution. We do our best to make our directions clear even to those not expert with computer use, but some basic competency is still required. If you lack it, find someone who does not, whom we can work with.
#2642 [15:33] <DracuKy> clock: thanks I'll try that
#2643 [15:33] <LunaRip> oh ok sorry lol
#2644 [15:34] <mortalFNAF2345> i tried directions >:(
#2645 [15:34] * Cewbs [Cewbs@notlogged] has joined #minecrafthelp
#2646 [15:34] <ProTexHS> ich kann des nicht runeladen also ich weis nicht wie
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#2650 [15:35] <Clock> ??> ProTexHS lang/de
#2651 [15:35] <Absol> ProTexHS: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#2652 [15:35] <Stampy3105> I cannot get minecraft to download on my laptop. See my report....can anyone help?
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#2654 [15:35] <Stampy3105> http://paste.ubuntu.com/14209361/
#2655 [15:36] <tyteen4a03> Stampy3105, your GPU is not supported on Windows 10
#2656 [15:36] <tyteen4a03> Stampy3105, either downgrade to Windows 7, or get a new computer
#2657 [15:36] <tyteen4a03> ??> Stampy3105 win/downgrade
#2658 [15:36] <Absol> Stampy3105: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2659 [15:37] <ProTexHS> http://paste.ubuntu.com/14209352/
#2660 [15:37] <Clock> ProTexHS, download and install https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-Windows-7-Windows-Vista-exe-
#2661 [15:37] <Stampy3105> tyteen4a03 ....Minecraft.net says that windows 10 will support with some minor fixes...is that not true?
#2662 [15:37] <tyteen4a03> Stampy3105, no
#2663 [15:37] * DracuKy [DracuKy@notlogged] has quit. (Ping timeout: 204 seconds)
#2664 [15:37] <tyteen4a03> Stampy3105, it is for Intel (your GPU manufacturer) to decide, not Mojang
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#2667 [15:38] <mortalFNAF2345> bye
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#2670 [15:38] <Stampy3105> thank you
#2671 [15:38] <Cewbs> I'm having trouble with the whole "Pixel Format Not Accelerated" stuff. I've been sent to a ton of links telling me to do so much, none of them seen to help! My dxdiag report: http://paste.ubuntu.com/14209362/ <- I'm trying to run Minecraft, btw
#2672 [15:39] <Clock> Cewbs, your graphics card is not supported on windows 10, downgrade to windows 7 or get a new computer
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#2674 [15:40] <tyteen4a03> ??> Cewbs win/gornade
#2675 [15:40] <tyteen4a03> ??> Cewbs win/downgrade
#2676 [15:40] <Absol> Cewbs: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#2677 [15:40] <ProTexHS> ich kann des nicht dowlond Windows 7, 32-bit
#2678 [15:40] * AReign0fTerror [AReign0fTerror@notlogged] has joined #minecrafthelp
#2679 [15:41] <AReign0fTerror> Hello?
#2680 [15:41] <ProTexHS> https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-Windows-7-Windows-Vista-exe- ich kann des nicht dowlonder
#2681 [15:42] <AReign0fTerror> Is that for me?
#2682 [15:43] <AReign0fTerror> Anyways I need help. (Kinda the reason I'm here..) Minecraft says I have a graphic driver which is out of date. I followed instructions and I have a copied site right here.
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#2686 [15:46] <halo0908> http://paste.ubuntu.com/14209438/
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#2692 [15:48] <alicia> http://paste.ubuntu.com/14209343/ I went threw the steps, and it told me to come here, and past it.
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#2694 [15:50] <evergreenwinters> so i updated my computer to windows 10 and now i have extreme lag. i have uninstalled and reinstalled and that work but my computer ran out of battery and when i turned my compiter back on the lag was back. how do i fix it?
#2695 [15:50] <pearbear> everything is healthy on my laptop buy when i enter my payment into it will not except it and i know the card is good cause ive used it by
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#2697 [15:51] <alicia> another this is this all started when I got windows 10
#2698 [15:52] <evergreenwinters> when i updated to windows 10 my minecraft is so slow and has extreme lag. how do i ix it????
#2699 [15:54] * CyberianTyger29 [CyberianTyger29@notlogged] has joined #minecrafthelp
#2700 [15:54] <CyberianTyger29> Application Name: javaw.exe Application Version: 8.0.660.18 Application Timestamp: 5640f141 Fault Module Name: StackHash_0e45 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000092 Exception Offset: 0cb174ad OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Information 1: 0e45 Additional Information 2: 824fca987912d001791e3ebd37cf9fed Additional Information 3: 9e24 Additi
#2701 [15:54] <alicia> I can't even open my minecraft, I click play and all I get a crash report.
#2702 [15:54] <CyberianTyger29> this is my problem
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#2706 [15:57] <Clock> alicia, your graphics card is not supported on windows 10, downgrade to windows 7, get a new graphics card or use a different computer
#2707 [15:57] <CyberianTyger29> I think I have pin pointed the issue, but I can not find ( Javaw.exe) to replace the one that keeps failing
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#2710 [15:58] <Clock> CyberianTyger29, use minecraft.msi from minecraft.net/download
#2711 [15:59] <CyberianTyger29> I have and I still get the same issue
#2712 [15:59] <CyberianTyger29> webrosc sent me a link to load the game another way but it failed the same way
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#2716 [16:01] <Clock> ??> CyberianTyger29 win/dxdiag
#2717 [16:01] <Absol> CyberianTyger29: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2718 [16:02] <CyberianTyger29> Clock, I have no idea what i am looking at, I only know enough to fix simple issues with my computer :)
#2719 [16:02] <rkvgames> when i go to play minecraft it says pixel format not accelerated, i went throught all the instructions and got a dxdiag link, i dont know what to do now
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#2721 [16:03] <Clock> rkvgames, give the link to your dxdiag here
#2722 [16:03] <rkvgames> http://paste.ubuntu.com/14209527/
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#2724 [16:04] <CyberianTyger29> Clock, how do I send you the link?
#2725 [16:05] <Clock> CyberianTyger29, do it like the person above did it
#2726 [16:05] <karatekid222> Trying to troubleshoot. We had Minecraft on another computer. truing to download on a new windows 10 computer. tried exe and stops when it gets to the download launcher...will not download launcher. Specifically says, :unable to download Minecraft launcher" need help.
#2727 [16:05] * Mister_Darcy [Mister_Darcy@notlogged] has joined #minecrafthelp
#2728 [16:06] <CyberianTyger29> I don't know how, or where to get it from.
#2729 [16:06] <Clock> ??> CyberianTyger29 win/dxdiag
#2730 [16:06] <Absol> CyberianTyger29: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2731 [16:06] <Clock> CyberianTyger29, just follow those instructions^
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#2733 [16:07] <Clock> ??> rkvgames win/update
#2734 [16:07] <Absol> rkvgames: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
#2735 [16:07] <Clock> ??> karatekid222 tools/hjt
#2736 [16:07] <Absol> karatekid222: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#2737 [16:07] <Absol> karatekid222: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2738 [16:07] <rkvgames> ok thanks
#2739 [16:07] <Mister_Darcy> My brother and I are trying to connect on LAN and it isn't working. is there a reason why. we can see it when we try to connect but it tries for accouple seconds and then gives up saying we cant connect.
#2740 [16:08] <Clock> Mister_Darcy, most likely an antivirus or firewall is blocking the connection
#2741 [16:08] <Mister_Darcy> we've checked our firewalls and there is nothing that should be stopping us from connecting to each other on our same network
#2742 [16:10] <aleandra> i dont know what to do
#2743 [16:11] <Clock> aleandra, start off by stating what your issue is
#2744 [16:11] <aleandra> i cant get in
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#2746 [16:11] <Clock> aleandra, get in where
#2747 [16:11] <CyberianTyger29> http://paste.ubuntu.com/
#2748 [16:12] <Clock> CyberianTyger29, you need to give us the link after clicking "paste!"
#2749 [16:12] <ice> im having trouble downloading minecraft can someone help
#2750 [16:12] <Clock> ice, what kind of trouble
#2751 [16:13] <CyberianTyger29> http://paste.ubuntu.com/14209636/
#2752 [16:13] <ice> its saying they coulnd not authenticate me to their servers
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#2754 [16:13] <aleandra> aha
#2755 [16:13] <Mister_Darcy> my brother had the same problem just make sure you aren't on google chrome and try re getting on the internet and logging in
#2756 [16:13] <ice> ok
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#2758 [16:14] <That_Boi_jrey> when i try to download it it say that i was croupted
#2759 [16:14] <Clock> CyberianTyger29, ok looks sane
#2760 [16:14] <Clock> ??> CyberianTyger29 tools/hjt
#2761 [16:14] <Absol> CyberianTyger29: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#2762 [16:14] <Absol> CyberianTyger29: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2763 [16:15] <Clock> CyberianTyger29, can you follow those instructions now please?^
#2764 [16:15] <Clock> ??> That_Boi_jrey tools/hjt
#2765 [16:15] <Absol> That_Boi_jrey: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#2766 [16:15] <Absol> That_Boi_jrey: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#2767 [16:15] <ice> it wont let me buy it
#2768 [16:15] <CyberianTyger29> Clock, yes
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#2770 [16:16] <Clock> ice, why not, what error message do you get
#2771 [16:16] <LunaRip> hello keep putting in gift card number but keeps saying it's invalid.. Tried everything going nuts..
#2772 [16:17] <Clock> LunaRip, tried using a different browser?
#2773 [16:17] <jj> windows 8 cant connect to windows 10 playing local lan multiplayer
#2774 [16:17] <ice> "We could not authenticate you against our servers. Please try to log out an then log back in again"
#2775 [16:17] <LunaRip> kk TY will try it :)
#2776 [16:17] <aleandra> sap?
#2777 [16:17] <That_Boi_jrey> ok i did what you told me
#2778 [16:17] <ice> ^
#2779 [16:18] <Clock> That_Boi_jrey, ok post the link in here
#2780 [16:18] <aleandra> okey
#2781 [16:18] <ice> "We could not authenticate you against our servers. Please try to log out an then log back in again"
#2782 [16:18] <ice> it wont let me
#2783 [16:18] <aleandra> LALALALALALA
#2784 [16:18] <Clock> ice, is that on account.mojang.com/me?
#2785 [16:19] <ice> yea
#2786 [16:19] <aleandra> YAS
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#2788 [16:19] <ice> yes
#2789 [16:19] <aleandra> HI
#2790 [16:19] <aleandra> hi
#2791 [16:19] <aleandra> hi
#2792 [16:19] <aleandra> hi
#2793 [16:19] * Absol kicked aleandra from #minecrafthelp (Reason: leandra :Stop spamming)
#2794 [16:19] <That_Boi_jrey> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 2:16:24 PM, on 12/25/2015 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.10240.16603) Boot mode: Normal Running processes: C:\Users\Sandra\AppData\Local\Microsoft\OneDrive\OneDrive.exe c:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe C:\Program Files (x86)\Microsoft Office\Root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFI
#2795 [16:19] <ice> and mincraft.net
#2796 [16:19] <Clock> That_Boi_jrey, no we need the link
#2797 [16:19] <Clock> ??> That_Boi_jrey paste
#2798 [16:19] <Absol> That_Boi_jrey: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#2799 [16:20] <ice> What do i do about The message "We could not authenticate you against our servers. Please try to log out an then log back in again"
#2800 [16:20] * Lele [Lele@notlogged] has joined #minecrafthelp
#2801 [16:20] <That_Boi_jrey> yea it gave me this
#2802 [16:21] <That_Boi_jrey> Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 2:16:24 PM, on 12/25/2015 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.10240.16603) Boot mode: Normal Running processes: C:\Users\Sandra\AppData\Local\Microsoft\OneDrive\OneDrive.exe c:\Program Files (x86)\CyberLink\YouCam\YouCamService.exe C:\Program Files (x86)\Microsoft Office\Root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE1
#2803 [16:21] <ice> ^^^^^^^^^^^^^^^^^^^^^^^^^^
#2804 [16:21] <Clock> ice, well and have you tried "logging out and back in again"?
#2805 [16:21] <ice> Clock?
#2806 [16:21] <Clock> That_Boi_jrey, sure, but you have to use paste.ubuntu.com to show us
#2807 [16:21] <ice> Yea about 5 times
#2808 [16:21] <ice> maybe 10
#2809 [16:22] <Clock> ice, did you log out on every website including minecraft.net?
#2810 [16:22] <That_Boi_jrey> is it this
#2811 [16:22] <That_Boi_jrey> http://paste.ubuntu.com/14209678/
#2812 [16:22] <Clock> That_Boi_jrey, yes
#2813 [16:22] <ice> no clock
#2814 [16:22] <Clock> ??> That_Boi_jrey av/mcafee
#2815 [16:22] <Lele> My minecrat wont let me log into the multi player side of it, it says that theres problems with the server and I can only play offline
#2816 [16:22] <Clock> ??> That_Boi_jrey av/mcafee/uninstall
#2817 [16:22] <Absol> That_Boi_jrey: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#2818 [16:22] <CyberianTyger29> It showed and empty Notepad page
#2819 [16:23] <Clock> That_Boi_jrey, uninstall mcafee it blocks minecraft
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#2821 [16:24] <That_Boi_jrey> ok thank you doing it right know
#2822 [16:24] <Lele> I dont have mcafee, I have kaspersky
#2823 [16:24] <Clock> ??> Lele av/kaspersky
#2824 [16:24] <Absol> Lele: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: http://support.kaspersky.com/9927#block1
#2825 [16:25] <ice> it still wont let me buy the game
#2826 [16:25] <ice> i logged out of both
#2827 [16:26] <applecandyrat> can you please recommend me a driver for "standard vga graphics adapter"
#2828 [16:26] <ranker> I want to buy minecraft and got ask for a nickname. will I gett banned for names like "HomerSexual" or "GayBob Fagpants" "arctic penis", iwishiwasblack" "A:Nellprober" to name just a few of my recent nicknames. would that be okay or should i better not ???
#2829 [16:26] <Absol> ranker: Please keep it civil
#2830 [16:26] <Clock> applecandyrat, post the link to your dxdiag
#2831 [16:27] <Clock> ranker, on any multiplayer server you're probably will be insta banned
#2832 [16:27] <ranker> will the login name be seen online?
#2833 [16:27] <Clock> ranker, yes that is the name that will be displayed in minecraft
#2834 [16:28] <CyberianTyger29> Clock> It gives me a blank notepad file and nothing to hilight when I try to select all.
#2835 [16:28] <ranker> :( censorship is making jesus saaad
#2836 [16:28] <ice> 7dghrdrtytbg8yfdcyuhugkyvftdcrtfyvguvyfctdgjtiultvyuc
#2837 [16:28] <Clock> ice, either contact mojang or buy minecraft from a local store, see minecraft.net/prepaid
#2838 [16:28] <Clock> ??> ice mojang/email
#2839 [16:28] <Absol> ice: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#2840 [16:28] <Absol> ice: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#2844 [16:29] <Lele> Kaspersky wasnt the problem. it still wont let me play multiplayer
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#2847 [16:34] <applecandyrat> how to post the link :D
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#2849 [16:34] <CyberianTyger29> http://paste.ubuntu.com/14209795/
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#2858 [16:39] <ice> help me please
#2859 [16:39] <CyberianTyger29> Clock?
#2860 [16:39] <applecandyrat> http://paste.ubuntu.com/14209835/ this ?
#2861 [16:40] <Gold> my minecraft is very big/like everything is enlarged
#2862 [16:40] <ice> i cant buy my game
#2863 [16:40] <Clock> ??> CyberianTyger29 av/adwcleaner
#2864 [16:40] <Absol> CyberianTyger29: ADWCleaner is an utility to clean a PC which is infested with malware.
#2865 [16:40] <Absol> CyberianTyger29: Download it here: https://toolslib.net/downloads/finish/1/
#2866 [16:41] <Clock> CyberianTyger29, do a scan with adwcleaner
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#2868 [16:41] <Clock> ??> applecandyrat win/dxdiag
#2869 [16:41] <Absol> applecandyrat: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2870 [16:42] <Clock> Gold, in options - video settings switch the gui scaling
#2871 [16:42] <CyberianTyger29> Downloading it now Clock
#2872 [16:42] <Clock> applecandyrat, actually you already provided the link, one moment
#2873 [16:43] <Gold> ok ill try
#2874 [16:44] <Clock> applecandyrat, download and install the win64_153628.4332.exe - file from https://downloadcenter.intel.com/download/25588/Intel-Graphics-Driver-for-Windows-7-8-1-15-36-28-4332-
#2875 [16:45] <Gold> Thx so much it worked i have been trying to fix that all year!!! Thx marry Christmas
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#2877 [16:45] <CyberianTyger29> Clock, it is scanning now and looking like it might take a some time, I will paste it when it finished.
#2878 [16:46] <Clock> CyberianTyger29, after the scan do the cleaning, restart the computer then try mc
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#2881 [16:48] <CyberianTyger29> Ok, thank you so much for your patience and help
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#2888 [16:54] <kaylap1103> Hi, I need help playing minecraft. When I press PLAY it says that I have to "fix the problem" and made me go here but idk what else to do. help please!!
#2889 [16:54] <kaylap1103> Hi, I need help playing minecraft. When I press PLAY it says that I have to "fix the problem" and made me go here but idk what else to do. help please!!
#2890 [16:54] <cestislife> kaylap1103, Was it something along the lines of needing to update your graphics card drivers?
#2891 [16:55] <cestislife> kaylap1103, Please also do not spam, it's Christmas :)
#2892 [16:55] * kitty_ [kitty_@notlogged] has joined #minecrafthelp
#2893 [16:55] <kaylap1103> sorry
#2894 [16:55] <kaylap1103> yes
#2895 [16:55] <kaylap1103> and happy holidays :)
#2896 [16:55] <cestislife> kaylap1103, Do you have the DxDiag report you were asked to provide us?
#2897 [16:55] <kaylap1103> yes
#2898 [16:56] <kaylap1103> do i copy it on here?
#2899 [16:56] <cestislife> kaylap1103, The link to it, yes.
#2900 [16:56] <kaylap1103> http://paste.ubuntu.com/14209915/
#2901 [16:56] <cestislife> kaylap1103, Right, give me a moment to read it over.
#2902 [16:57] <kaylap1103> okie dokie :)
#2903 [16:57] <kaylap1103> okie dokie :)
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#2907 [17:00] <cestislife> kaylap1103, It seems like neither Dell nor Intel has drivers for that chipset for Windows 7.
#2908 [17:00] <cestislife> kaylap1103, You could try installing the ones for Vista here,
#2909 [17:00] <cestislife> kaylap1103, http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=R179525&fileId=2731119776&osCode=WLH&productCode=latitude-d620&languageCode=EN&categoryId=VI
#2910 [17:01] <pearbear> i have now downloaded minecraft and verifired emal.... when i go to runtime it always responds with unable to process due a corruption with the file
#2911 [17:01] <kaylap1103> thank you so much :D
#2912 [17:02] <pearbear> i have a hp stream windows 8
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#2918 [17:06] <Elena> i am trying to join my friend but its not connecting
#2919 [17:06] <kitty_> minecraft keeps crashing because it say to fix the graphic driver
#2920 [17:06] <btob> Minecraft is crashing because of the graphic driver needing fixing
#2921 [17:07] <ToshiKitty> All its said is the graphics drivers are outdated or nonexistant
#2922 [17:07] <kaylap1103> cestislife, what if it doesnt let me download it?
#2923 [17:07] <kitty_> yes
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#2925 [17:07] <cestislife> kaylap1103, Pardon? What does it tell you?
#2926 [17:07] * Rockythedog [Rockythedog@notlogged] has joined #minecrafthelp
#2927 [17:07] <cestislife> kitty_, btob, ToshiKitty, We need your DxDiag reports.
#2928 [17:07] <btob> http://paste.ubuntu.com/14209904/
#2929 [17:07] <kitty_> http://paste.ubuntu.com/14209916/
#2930 [17:07] <ToshiKitty> http://paste.ubuntu.com/14209974/
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#2932 [17:08] <kaylap1103> well im downloading it and it said something but it just stopped. hold on. im getting it again
#2933 [17:08] * Rockythedog [Rockythedog@notlogged] has joined #minecrafthelp
#2934 [17:08] <Elena> i Cant seem to connect and join with my friend
#2935 [17:08] <cestislife> btob, How long ago did you update to Windows 10?
#2936 [17:08] * demoman2 [demoman2@notlogged] has joined #minecrafthelp
#2937 [17:08] <Rockythedog> http://paste.ubuntu.com/14210002/
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#2939 [17:09] <Rockythedog> It keeps saying I need to update my graphic drivers
#2940 [17:09] <Rockythedog> http://paste.ubuntu.com/14210002/
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#2942 [17:09] <cestislife> kitty_, Your chipset is not supported on Windows 10. You will not be able to play with that computer on that operating system.
#2943 [17:09] <cestislife> Rockythedog, I'll get to you shortly, hold on.
#2944 [17:10] <kaylap1103> cestislife, it said that the files were unsupported..
#2945 [17:10] * Elena [Elena@notlogged] has quit. (Client Quit)
#2946 [17:10] <kitty_> so what i do
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#2948 [17:10] <cestislife> kaylap1103, What tells you that, the browser?
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#2951 [17:10] <kaylap1103> no the thingy that popped up while i was trying to download the file.
#2952 [17:11] <Rockythedog> http://paste.ubuntu.com/14210002/
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#2954 [17:11] <Marhaus2k> Issue with crashing screen java.lang.StackOverflowError: Ticking screen
#2955 [17:11] <cestislife> kaylap1103, Perhaps try another browser
#2956 [17:11] <Elena> Hi my friend is connecting to my server but its not possible because it keeps saying that connection is lost
#2957 [17:11] <cestislife> Hey guys, we're a bit short handed here, festive season and all, please be patient.
#2958 [17:11] <Elena> ok
#2959 [17:11] <kitty_> ok
#2960 [17:11] <kaylap1103> like try on the internet instead of google chrome?
#2961 [17:12] <Rockythedog> Sounds good.
#2962 [17:12] <kaylap1103> okay
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#2964 [17:13] <Rockythedog> http://paste.ubuntu.com/14210002/
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#2966 [17:13] <cestislife> ToshiKitty, There are no drivers for that particular graphics card on Windows 7, there are drivers for Vista but they may not work.
#2967 [17:13] <cestislife> ToshiKitty, http://support.amd.com/en-us/download/desktop/legacy?product=Legacy1&os=Windows%20Vista%20-%2032
#2968 [17:13] <cestislife> Rockythedog, Your DxDiag report is incomplete.
#2969 [17:13] <Rockythedog> ?
#2970 [17:13] <cestislife> Marhaus2k, Sounds like a rendering error, might be illegal entities on your save.
#2971 [17:14] <cestislife> Rockythedog, The log is longer than that you've provided.
#2972 [17:14] <Marhaus2k> okay I will google illegal entities thanks
#2973 [17:14] <Rockythedog> Ok wait.\
#2974 [17:14] <kitty_> can i fix it some way
#2975 [17:14] <cestislife> kitty_, You either obtain a newer computer or downgrade to a supported OS.
#2976 [17:14] <Elena> what should i do?
#2977 [17:15] <Rockythedog> can you give me the link to try again?
#2978 [17:15] <kitty_> ok how do i downgrade sorry noob
#2979 [17:15] <cestislife> ??> Rockythedog win/dxdiag
#2980 [17:15] <Absol> Rockythedog: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2981 [17:15] <demoman2> it says i need to update my vidio card divers http://paste.ubuntu.com/14210007/
#2982 [17:15] <cestislife> kitty_, The scope of that is outside of this channel I'm afraid.
#2983 [17:15] <cestislife> demoman2, One moment.
#2984 [17:16] <demoman2> k
#2985 [17:16] <kitty_> ok thx
#2986 [17:16] <kaylap1103> do yopu want me to try on the internet instead of google chrome?
#2987 [17:16] <ToshiKitty> Alright, I'll try the drivers but if they don't work for me I'll have to wait until I can get a new processor for the other computer
#2988 [17:16] <Rockythedog> http://paste.ubuntu.com/14210097/
#2989 [17:16] <Rockythedog> There thats the right one
#2990 [17:16] <cestislife> demoman2, That chipset is not supported on Windows 10 unfortunately.
#2991 [17:16] <cestislife> demoman2, However you can try to install the drivers for Windows 7 here - v
#2992 [17:16] <Rockythedog> Tell me whats up.
#2993 [17:16] <cestislife> https://downloadcenter.intel.com/download/18650/Graphics-Intel-Graphics-Media-Accelerator-Driver-for-G41-Express-Chipset
#2994 [17:17] <cestislife> Rockythedog, Hold on, I'm only one person.
#2995 [17:18] <demoman2> thank you
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#2998 [17:18] <Elena> Sir do you know what i can do because my friend cant connect to the server with me
#2999 [17:18] <cestislife> Rockythedog, You might need the Intel driver here provided by HP here - http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72537.exe
#3000 [17:19] <cestislife> Elena, What type of server is it, LAN or are you trying to host one.
#3001 [17:19] <Rockythedog> Ok I just got this computer today.
#3002 [17:19] <Elena> it is LAN
#3003 [17:20] <cestislife> Elena, What is the error when trying to connect?
#3004 [17:20] * Geenideewie [Geenideewie@notlogged] has joined #minecrafthelp
#3005 [17:20] <cestislife> Exact phrase.
#3006 [17:20] <Rockythedog> When I downloaded it said I do not meet the minnimum requriments for this software.
#3007 [17:21] <Elena> one second
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#3009 [17:21] <kaylap1103> okay, I tried to download it from Internet Explorer and it did the same thing where it said that the files were unsupported and the setup would exit.
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#3012 [17:21] <Geenideewie> Java. Lang.null.pointerexception: group
#3013 [17:21] <cestislife> Rockythedog, sigh. Could you right click on the start button and select Device Manager
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#3016 [17:22] <cestislife> kaylap1103, I would think that is an underlying problem with your computer if that's the case.
#3017 [17:22] <mattym> Geenideewie, What antivirus software do you have installed?
#3018 [17:22] <Rockythedog> Wait what?
#3019 [17:22] <Geenideewie> Avast
#3020 [17:22] <kaylap1103> so can I just not play minecraft?
#3021 [17:22] <cestislife> Rockythedog, Right click on the Start Button, it is on the bottom left, then select "Device Manager"
#3022 [17:23] <mattym> Geenideewie, That issue can sometimes be caused by a broken Avast install. Uninstall Avast, then restart your computer. If after that Minecraft works, reinstall the latest version of Avast
#3023 [17:23] <cestislife> kaylap1103, Like I said, neither Intel nor Dell has provided drivers for that chipset for your current operating system.
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#3025 [17:23] <demoman2> it didn`t work http://paste.ubuntu.com/14210139/
#3026 [17:23] <kaylap1103> so I can not play mc on this no matter what?
#3027 [17:23] <cestislife> demoman2, <cestislife> demoman2, That chipset is not supported on Windows 10 unfortunately.
#3028 [17:23] <cestislife> That is the only answer I can give you.
#3029 [17:23] <Rockythedog> I did it
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#3031 [17:24] <Geenideewie> Optifine 1.8.9 have crash my minecraft i cant play multiplier and singelplayer
#3032 [17:24] * Delaxarnyazer [Delaxarnyazer@notlogged] has joined #minecrafthelp
#3033 [17:24] <cestislife> Rockythedog, Under "Display Adapters" is there an entry with an exclamation mark? Or is there one for Microsoft basic display driver
#3034 [17:24] <Elena> itok i arranged
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#3036 [17:24] <kaylap1103> that sucks!! I really wanted to play :(. anyways, happy holidays everyone..
#3037 [17:24] <cestislife> Geenideewie, We do not provide support for mods.
#3038 [17:25] <ad> I can't buy minecraft on my mac because it keeps saying that my info is wrong even though i know it isn't. i need help.
#3039 [17:25] <Geenideewie> Optifine have crash it help pls
#3040 [17:25] <cestislife> ??> Geenideewie mods
#3041 [17:25] <Absol> Geenideewie: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#3042 [17:25] <Rockythedog> It says NVIDIA GeForce GTX 960 with Yellow triangle and exclamition mark inside it
#3043 [17:25] <Absol> Geenideewie: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#3044 [17:25] <cestislife> Rockythedog, That is the only entry?
#3045 [17:26] <Rockythedog> yea
#3046 [17:26] <mattym> kaylap1103, You can attempt to Download then Install the file from this page https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-
#3047 [17:26] <cestislife> Rockythedog, Right then, right click on that and select update... > then search automatically.
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#3049 [17:28] <ToshiKitty> Drivers downloaded, now do I have to do something else or try the game again?
#3050 [17:29] <mattym> ToshiKitty, Did you install the drivers?
#3051 [17:29] <ToshiKitty> Yes I did
#3052 [17:29] <Rockythedog> its installing cestis
#3053 [17:29] <mattym> ToshiKitty, Did it complete without error and ask you to restart the computer?
#3054 [17:30] * ad [ad@notlogged] has quit. (Quit: Web client closed)
#3055 [17:30] <ToshiKitty> It never asked that
#3056 [17:30] * Geenideewie [Geenideewie@notlogged] has quit. (Quit: Web client closed)
#3057 [17:30] <mattym> ToshiKitty, Are you sure you ran the file you downloaded?
#3058 [17:31] <ToshiKitty> I'd clicked run and the box disappeared
#3059 [17:31] <mattym> ToshiKitty, Ok, did it at least say it finished the install?
#3060 [17:31] * demoman2 [demoman2@notlogged] has quit. (Quit: Web client closed)
#3061 [17:31] <ToshiKitty> Yes it did
#3062 [17:32] <mattym> ToshiKitty, Ok, restart the PC, then try Minecraft again
#3063 [17:32] <Rockythedog> How long will this take\
#3064 [17:32] <ToshiKitty> Alright
#3065 [17:32] <mattym> Rockythedog, Depends on your computer and connection speed
#3066 [17:33] * Kirito is now known as Bell
#3067 [17:34] <Rockythedog> Its good
#3068 [17:34] * applecandyrat [applecandyrat@notlogged] has quit. (Quit: Web client closed)
#3069 [17:34] <Rockythedog> !6 gigs of ram
#3070 [17:34] * LateRegret [LateRegret@notlogged] has quit. (Quit: Web client closed)
#3071 [17:34] <mattym> Rockythedog, My point was its not something we can estimate
#3072 [17:34] <Rockythedog> Oh it finished but it says error
#3073 [17:35] <Rockythedog> let me get the exact phrase
#3074 [17:35] * ToshiKitty [ToshiKitty@notlogged] has quit. (Ping timeout: 204 seconds)
#3075 [17:35] * kaylap1103 [kaylap1103@notlogged] has quit. (Ping timeout: 204 seconds)
#3076 [17:36] <Rockythedog> windows encountered a problem installing the driver software for your device. Windows found friver software for your device but encountered an error while attempting to install it. NVIDIA GeForce GTX 960 The drivers for this device are not installed
#3077 [17:37] * dylan [dylan@notlogged] has joined #minecrafthelp
#3078 [17:37] <mattym> Rockythedog, Ok one moment
#3079 [17:38] * dakota [dakota@notlogged] has joined #minecrafthelp
#3080 [17:38] <mattym> Rockythedog, Download then Install the file from this page http://www.geforce.com/drivers/results/96883
#3081 [17:38] <dylan> http://paste.ubuntu.com/14210200/
#3082 [17:39] <Rockythedog> Ok its downloading
#3083 [17:39] <mattym> dylan, One moment
#3084 [17:39] <dylan> ok
#3085 [17:40] <mattym> dylan, You can attemp to Download then Install the file found here https://downloadcenter.intel.com/download/18223/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-exe-
#3086 [17:40] <mattym> dylan, However, due to your hardware being old, you will likely only be able to run up to version 1.7.2 of Minecraft
#3087 [17:40] <dylan> ok its down loding
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#3091 [17:42] <Rockythedog> NVIDIA installer failed
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#3093 [17:42] <mattym> Rockythedog, Did it give you any details as to why?
#3094 [17:42] <dylan> AAAHHH
#3095 [17:42] <Rockythedog> No
#3096 [17:42] <dylan> ok
#3097 [17:42] <Cory> Hi, does anyone know how to play multiplayer on xbox one minecraft?
#3098 [17:44] <mattym> Cory, On the console editions, Multiplayer is only either you inviting a friend to join your world, or one inviting you to theirs
#3099 [17:45] <Rockythedog> What do I do matt
#3100 [17:45] * DinoSwords [DinoSwords@notlogged] has joined #minecrafthelp
#3101 [17:45] <mattym> Rockythedog, You still have the Nvidia file?
#3102 [17:46] * dylan [dylan@notlogged] has quit. (Ping timeout: 204 seconds)
#3103 [17:46] <Rockythedog> What do you mean by that the installer?
#3104 [17:46] <Cory> How do I add friends? I have one console and 3 daughters. They all want to play together.
#3105 [17:46] * DinoSwords [DinoSwords@notlogged] has quit. (Client Quit)
#3106 [17:46] <mattym> Rockythedog, The file you downloaded from Nvidia
#3107 [17:47] <Rockythedog> Im confused
#3108 [17:47] <mattym> Cory, I think the console can only handle two players at one time, if thats what you mean
#3109 [17:47] <mattym> Cory, In which case the console needs to be connected to a TV via an HDMI connection, and you would need to plug in a second controller
#3110 [17:47] <mattym> Cory, Then hit whatever the start button is on Xbox
#3111 [17:48] * Pokedog344 [Pokedog344@notlogged] has joined #minecrafthelp
#3112 [17:49] <Cory> It says on the game 1-4 players can play. It is connected that way.
#3113 [17:49] <Pokedog344> Hello, when I start minecraft, I cant join any servers, if it helps, It also says 408 Request Time-out in the launcher.
#3114 [17:49] <mattym> Cory, Then you can attempt to connect a 3rd controller and see if that allows another person to start
#3115 [17:50] * ibrahim [ibrahim@notlogged] has joined #minecrafthelp
#3116 [17:50] <mattym> Cory, I believe one person needs to start the game and be in the world, then connect the other controllers and press Start or the Xbox Button
#3117 [17:50] <mattym> Pokedog344, What error do you get when you attempt to join a server?
#3118 [17:51] * ShowyTester [ShowyTester@notlogged] has quit. (Quit: Web client closed)
#3119 [17:51] <Rockythedog> When your done matt tell me what you mean by file from NVIDIA
#3120 [17:51] <mattym> Rockythedog, The last think i sent you the link for. Do you still have that file saved?
#3121 [17:51] <Pokedog344> java.langnullpointerexception: group
#3122 [17:51] <mattym> Pokedog344, What antivirus do you have installed?
#3123 [17:52] <Pokedog344> Kasperski
#3124 [17:52] <Rockythedog> yea I have the link and I still have the installer up.
#3125 [17:52] <mattym> ??> Pokedog344 av/kaspersky
#3126 [17:52] <Absol> Pokedog344: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: http://support.kaspersky.com/9927#block1
#3127 [17:52] <mattym> Pokedog344, Attempt the instructions Absol sent the link for
#3128 [17:52] * wiulis [wiulis@notlogged] has joined #minecrafthelp
#3129 [17:52] <Pokedog344> Alright, Ill tell you if they worked, thank you!
#3130 [17:53] <wiulis> oi
#3131 [17:53] <mattym> Rockythedog, Not the link or opened installer. I want you to find that file that you downloaded, right click it and see if you have the option to Run As Administrator
#3132 [17:53] <wiulis> o que eu faço pra jogar minecraft
#3133 [17:53] <mattym> Rockythedog, Try opening the file that way, and see if the install works
#3134 [17:53] <mattym> ??> wiulis lang/pt
#3135 [17:53] <Absol> wiulis: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#3136 [17:53] <Absol> wiulis: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#3137 [17:54] * wiulis [wiulis@notlogged] has left #minecrafthelp
#3138 [17:54] <Rockythedog> I told you It didnt download ther was a error
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#3140 [17:54] * slayer4203 [slayer4203@notlogged] has joined #minecrafthelp
#3141 [17:54] <Rockythedog> wait downloading it again
#3142 [17:54] <mattym> Rockythedog, If you have the nvidia insaller open, then you have the file downloaded
#3143 [17:55] <mattym> Rockythedog, Close everything but this chat
#3144 [17:55] * blueyesj [blueyesj@notlogged] has joined #minecrafthelp
#3145 [17:55] <Pokedog344> my following of the instructions didnt fix the problem.
#3146 [17:55] <Pokedog344> any other fixes?
#3147 [17:55] <Rockythedog> I cant see what your saying while its downloading
#3148 [17:56] <blueyesj> i am mad i bought this game and wont work on my computer because of my graphic driver
#3149 [17:56] <mattym> ??> Pokedog344 tools/hjt
#3150 [17:56] <Absol> Pokedog344: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#3151 [17:56] <Absol> Pokedog344: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#3152 [17:56] <Rockythedog> Ok I closed everything
#3153 [17:56] <mattym> Pokedog344, Do the instructions Absol sent, and get me the link it has you make
#3154 [17:56] <mattym> blueyesj, Do you have the link to your dxdiag report? If so please post the link in this chat.
#3155 [17:56] <Pokedog344> Well, the instructions arent loading properly now...
#3156 [17:57] * Delaxarnyazer [Delaxarnyazer@notlogged] has quit. (Ping timeout: 206 seconds)
#3157 [17:57] <mattym> Rockythedog, Go back to the link http://www.geforce.com/drivers/results/96883 and make sure you choose to download it, NOT download and run
#3158 [17:57] <blueyesj> i am not a computer wiz dont no how to fix this mad i spent 30 bucks on this
#3159 [17:57] <mattym> ??> blueyesj win/dxdiag
#3160 [17:57] <Absol> blueyesj: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3161 [17:57] * slayer4203 [slayer4203@notlogged] has quit. (Client Quit)
#3162 [17:57] <mattym> blueyesj, Follow all the instructions in the link from Absol ^
#3163 [17:58] <Pokedog344> is there an alternate link to what absol sent me, because the one they sent isnt loading properly.
#3164 [17:58] <mattym> Rockythedog, Once you have downloaded the file, locate where you saved it to, and right click it, then see if you have the option to Run As Administrator
#3165 [17:58] <Rockythedog> ok its downloading
#3166 [17:58] <mattym> Pokedog344, The first link should have an option to download the HijackThis file
#3167 [17:58] * Delaxarnyazer [Delaxarnyazer@notlogged] has joined #minecrafthelp
#3168 [17:59] <mattym> Pokedog344, After you have downloaded it run it according to Absol's instructions, then use the second site to get me the info
#3169 [17:59] <blueyesj> i need a step by step what to do to download minecraft keep getting error
#3170 [17:59] <Rockythedog> 0k it finished I can click run or view downloads
#3171 [18:00] * valencia27 [valencia27@notlogged] has joined #minecrafthelp
#3172 [18:00] <Pokedog344> This is the link http://paste.ubuntu.com/14210358/
#3173 [18:00] <mattym> Rockythedog, Hit view downloads
#3174 [18:00] <mattym> Rockythedog, In the folder it opens, you need to find that file you just downloaded
#3175 [18:00] * bobo [bobo@notlogged] has quit. (Quit: Connection closed for inactivity)
#3176 [18:00] * valencia27 [valencia27@notlogged] has quit. (Client Quit)
#3177 [18:00] <mattym> Rockythedog, Right click it, and see if it has the option i mentioned
#3178 [18:00] <mattym> Pokedog344, Ok one moment
#3179 [18:01] <Pokedog344> Thank you.
#3180 [18:01] <mattym> blueyesj, I sent you the info, it has step by step instructions on what to do
#3181 [18:01] <mattym> ??> blueyesj win/dxdiag
#3182 [18:01] <Absol> blueyesj: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3183 [18:01] <Rockythedog> what would the file be called
#3184 [18:01] <mattym> blueyesj, Click the link Absol sent youm and follow the directions
#3185 [18:02] <mattym> Rockythedog, It should start with 361.43 followed by more text
#3186 [18:02] <mattym> Pokedog344, Uninstall Hamachi, restart the computer then try Minecraft again
#3187 [18:02] <Pokedog344> alright
#3188 [18:04] <Rockythedog> dang it I left clicked wait
#3189 [18:04] * patoleco [patoleco@notlogged] has joined #minecrafthelp
#3190 [18:04] <patoleco> Oi alguém por favor poderia me ajudar?
#3191 [18:04] <mattym> ??> patoleco lang/pt
#3192 [18:04] <Absol> patoleco: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#3193 [18:05] * Debbie [Debbie@notlogged] has joined #minecrafthelp
#3194 [18:05] * Ana [Ana@notlogged] has joined #minecrafthelp
#3195 [18:05] * ChristmasHam is now known as BoxingHam
#3196 [18:05] <patoleco> Can you help me?
#3197 [18:05] <mattym> patoleco, Explain your problem and we can try.
#3198 [18:06] * Pokedog344 [Pokedog344@notlogged] has quit. (Ping timeout: 204 seconds)
#3199 [18:06] <Ana> My son forgot his username and password. How can I get it back?
#3200 [18:06] <mattym> Ana, Go here: https://minecraft.net/retrievename -- Put in all the email addresses you use. The right one will send you back an email containing your ingame username. That'll be the email address you use to log into minecraft with.
#3201 [18:06] <patoleco> In my Minecraft I can only play the demo mode and I bought Minecraft at the beginning of the year
#3202 [18:06] <Debbie> I am having problems with the minecraft sound. It is not outputting any sound to windows. The volume is up in the game and on the pc. Ive reloaded sounds and textures and im still not getting anything. Help?
#3203 [18:06] <Rockythedog> when I right click it just says report the download unsafe
#3204 [18:07] * Pokedog344 [Pokedog344@notlogged] has joined #minecrafthelp
#3205 [18:07] <mattym> Ana, Once you have found the correct email, you can do a password reset from the website
#3206 [18:07] <mattym> Rockythedog, Nothing else?
#3207 [18:07] <mattym> ??> Debbie win/reinst
#3208 [18:07] <Absol> Debbie: You may need to reinstall the locally installed files that Minecraft puts into place.
#3209 [18:07] <Absol> Debbie: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#3210 [18:07] <Rockythedog> nothing else
#3211 [18:07] <mattym> Debbie, Try the instrucitons Absol posted ^
#3212 [18:07] <Pokedog344> Im back, I did what you said and im still getting the error... any further Ideas?
#3213 [18:08] <mattym> Rockythedog, And you said this was a brand new computer?
#3214 [18:08] <patoleco> In my Minecraft I can only play the demo mode and I bought Minecraft at the beginning of the year
#3215 [18:08] * Liz_ [Liz_@notlogged] has joined #minecrafthelp
#3216 [18:08] <mattym> Pokedog344, Same thing, error 408 in launcher and the same error when connection to a server
#3217 [18:08] <Rockythedog> yes just bought it yesterday and fired it up for the first time today
#3218 [18:08] <Pokedog344> Yes, that is correct matt.
#3219 [18:08] * Liz_ [Liz_@notlogged] has quit. (Client Quit)
#3220 [18:08] <mattym> patoleco, Are you sure you are logged into the launcher with the Mojang account that you purchased the game on?
#3221 [18:08] * LizJ [LizJ@notlogged] has joined #minecrafthelp
#3222 [18:09] * LizJ [LizJ@notlogged] has quit. (Client Quit)
#3223 [18:09] <patoleco> yes
#3224 [18:09] <mattym> Rockythedog, Either take it back, or call the company/store you purchased it from. Something is wrong with it, we can not provide any further help
#3225 [18:09] * LizJ [LizJ@notlogged] has joined #minecrafthelp
#3226 [18:09] <mattym> Rockythedog, The manufacturer should be able to provide more detailed and in depth support
#3227 [18:10] * LizJ [LizJ@notlogged] has quit. (Client Quit)
#3228 [18:10] * LizJ [LizJ@notlogged] has joined #minecrafthelp
#3229 [18:10] <mattym> patoleco, If you log in at account.mojang.com/me does it list the date you purchased the game and your username under the "My Games" area
#3230 [18:10] <Pokedog344> yes, the same errors
#3231 [18:10] * LizJ [LizJ@notlogged] has quit. (Client Quit)
#3232 [18:10] <mattym> Pokedog344, I saw one moment
#3233 [18:10] * LizJ [LizJ@notlogged] has joined #minecrafthelp
#3234 [18:10] <Debbie> No luck with deleting the files and restarting it.
#3235 [18:10] <Pokedog344> oh, sorry.
#3236 [18:10] <mattym> ??> Pokedog344 av/adwcleaner
#3237 [18:10] <Absol> Pokedog344: ADWCleaner is an utility to clean a PC which is infested with malware.
#3238 [18:10] <Absol> Pokedog344: Download it here: https://toolslib.net/downloads/finish/1/
#3239 [18:11] <mattym> Pokedog344, Download the file Absol linked, start it, have it do a Scan, then when the scan is done, have it Clean
#3240 [18:11] <Debbie> If i open the windows volume mixer im not getting any sound there if that helps.
#3241 [18:11] <mattym> Pokedog344, It will ask you to restart at one point, do so then try the game afterword
#3242 [18:11] <Pokedog344> Alright, Ill tell you if it worked when its done.
#3243 [18:11] <patoleco> Sim eu comprei o jogo em 10 de março de 2015 e esses dias começou a aparecer isso de eu só poder jogar a Demo
#3244 [18:12] <patoleco> Yes I bought the game on March 10, 2015 and those days began to appear that I could only play the Demo
#3245 [18:12] <mattym> Debbie, What should the sound be comming out of? Headsets,speakers, monitor?
#3246 [18:12] <mattym> patoleco, But does it show that info when you log into the site i linked?
#3247 [18:12] * Alex [Alex@notlogged] has joined #minecrafthelp
#3248 [18:12] <patoleco> mattym, yes
#3249 [18:13] <mattym> patoleco, And what is your ingame username?
#3250 [18:13] <patoleco> Patoeco
#3251 [18:13] <Debbie> Anything, ive tried a USB headset the monitor and used the audio jack but no sound.
#3252 [18:13] * Alex is now known as Guest61557
#3253 [18:13] * pedrinho2502 [pedrinho2502@notlogged] has joined #minecrafthelp
#3254 [18:13] <mattym> Debbie, Are you getting sound in any other programs on the computer?
#3255 [18:13] <Debbie> yes
#3256 [18:13] <Pokedog344> Matt, do you get payed for this?
#3257 [18:14] * pedrinho2502 [pedrinho2502@notlogged] has quit. (Client Quit)
#3258 [18:14] <mattym> patoleco, From the infomation I have available, there is no Minecraft account with that name
#3259 [18:14] * blueyesj [blueyesj@notlogged] has quit. (Quit: Web client closed)
#3260 [18:14] <mattym> ??> Pokedog344 info/volunteer
#3261 [18:14] <Absol> Pokedog344: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#3262 [18:14] <Pokedog344> Oh well, thats very nice of you!
#3263 [18:15] <patoleco> mattym, But what if I bought in March?
#3264 [18:15] * sebas [sebas@notlogged] has joined #minecrafthelp
#3265 [18:15] <mattym> Debbie, Hmm. Not sure what else to try. When you are in the ingame Options, all the volume options are on correct?
#3266 [18:15] * Felta [Felta@notlogged] has joined #minecrafthelp
#3267 [18:15] <Debbie> yep
#3268 [18:15] <LizJ> We ste up a new computer today and are getting a "pixel format not accelerated message." I have tried to follow the intructions to fix but nothing has worked. The DxDiag info:
#3269 [18:15] * sebas [sebas@notlogged] has quit. (Client Quit)
#3270 [18:15] <mattym> patoleco, The username you provided shows as Available, which means there is no account with that name
#3271 [18:15] <LizJ> http://paste.ubuntu.com/14210397/
#3272 [18:16] <mattym> ??> patoleco mojang/email
#3273 [18:16] <Absol> patoleco: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#3274 [18:16] <Absol> patoleco: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3275 [18:16] <mattym> patoleco, You will need to fill out the form Absol linked
#3276 [18:16] * Felta [Felta@notlogged] has quit. (Client Quit)
#3277 [18:16] <mattym> LizJ, One moment
#3278 [18:16] <patoleco> what form?
#3279 [18:17] <mattym> LizJ, Download then Install (run) the file from this page
#3280 [18:17] <mattym> patoleco, Click the link Absol put in the chat, and fill out the form therin
#3281 [18:17] <Debbie> okay, i found something that might help. under resource packs im getting this error "Missing pack.mcdata"
#3282 [18:17] <mattym> Debbie, Did you install a texture/resource pack?
#3283 [18:18] <Debbie> nope
#3284 [18:18] * Pokedog344 [Pokedog344@notlogged] has quit. (Ping timeout: 204 seconds)
#3285 [18:18] <Debbie> thats for the default
#3286 [18:18] <mattym> Debbie, And you already tried the local file reinstall correct?
#3287 [18:18] <LizJ> mattym, thanks. Download which file?
#3288 [18:18] <Debbie> yes
#3289 [18:19] <mattym> LizJ, There should be a green button that says, Agree and Download
#3290 [18:19] <mattym> Debbie, Ok one moment
#3291 [18:19] <mattym> ??> Debbie tools/hjt
#3292 [18:19] <Absol> Debbie: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#3293 [18:19] <Absol> Debbie: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#3294 [18:19] * YAYA [YAYA@notlogged] has joined #minecrafthelp
#3295 [18:19] * Pokedog344 [Pokedog344@notlogged] has joined #minecrafthelp
#3296 [18:19] <mattym> Debbie, Follow the instructions Absol sent
#3297 [18:19] <Guest61557> hello my friends is anyone knows the reason why I can't acces my mojang account anymore I reset the password but still saying that password or email is incorrect
#3298 [18:19] <mattym> Guest61557, What happens if you attempt to log in at the website
#3299 [18:19] <Debbie> Okay
#3300 [18:19] <Pokedog344> Thank you so much matt!
#3301 [18:20] <Guest61557> same thing
#3302 [18:20] <mattym> Pokedog344, Working now?
#3303 [18:20] * zackattack [zackattack@notlogged] has joined #minecrafthelp
#3304 [18:20] <Pokedog344> Yes!
#3305 [18:20] <mattym> ??> Guest61557 login/throttle
#3306 [18:20] <Absol> Guest61557: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#3307 [18:20] <Absol> Guest61557: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#3308 [18:20] <mattym> Pokedog344, Ok enjoy!
#3309 [18:20] <Pokedog344> Ill be sure to come here when I have a problem ^-^
#3310 [18:20] <LizJ> mattym, Sorry, I don't see a green button on this page.
#3311 [18:20] <Guest61557> ok thank you ill try
#3312 [18:20] * Pokedog344 [Pokedog344@notlogged] has quit. (Client Quit)
#3313 [18:21] <Debbie> it downloaded, what do i do now?
#3314 [18:21] <mattym> LizJ, Sorry one moment
#3315 [18:21] <Guest61557> cool people here thanks!
#3316 [18:21] * winghit88 [winghit88@notlogged] has joined #minecrafthelp
#3317 [18:21] <mattym> LizJ, Download then Install (run) the file from this page http://www.geforce.com/drivers/results/96883
#3318 [18:21] * Jademalo [Jademalo@notlogged] has quit. (Quit: Leaving)
#3319 [18:22] <mattym> Debbie, Follow the rest of the instructions
#3320 [18:22] <LizJ> mattmy, thanks. I think I did this already but trying agagin
#3321 [18:22] * Biff [Biff@notlogged] has joined #minecrafthelp
#3322 [18:23] <Debbie> heres the link http://paste.ubuntu.com/14210478/
#3323 [18:23] <mattym> LizJ, When you attempt to install the file, let me know if it says there was an error or not.
#3324 [18:23] * MustafaOsta [MustafaOsta@notlogged] has joined #minecrafthelp
#3325 [18:23] <mattym> LizJ, If the install completes without error, make sure you restart the computer before attempting to try Minecraft again
#3326 [18:23] <YAYA> hola
#3327 [18:23] <MustafaOsta> hello
#3328 [18:23] <mattym> Debbie, Ok one moment
#3329 [18:23] <MustafaOsta> merry christmas and happy holidays first
#3330 [18:24] <MustafaOsta> second when i create a hardcore world it lags a lot
#3331 [18:24] <MustafaOsta> any solutions ?
#3332 [18:24] <mattym> ??> Debbie av/norton
#3333 [18:24] <LizJ> mattym, ok. I did not restart last time.
#3334 [18:24] <Absol> Debbie: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Avast! AntiVirus as an alternative. See ?? av/avast
#3335 [18:24] <mattym> ??> Debbie av/norton/uninstall
#3336 [18:24] <Absol> Debbie: To completely uninstall Norton Internet Security, use this tool: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
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#3340 [18:25] <mattym> Debbie, After that you may also need to do the steps for the local file reinstall once more, as Norton was likely blocking one of the files
#3341 [18:25] <YAYA> amm hola oigan descarge minecraft pero dise que ay un problema pero ya hice todo lo que me pidieron pero aun asi no se puede abrir que hago me pueden ayudar??
#3342 [18:25] <YAYA> porfavor necesito ayuda
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#3344 [18:25] <mattym> ?? YAYA lang/ese
#3345 [18:25] <mattym> ?? YAYA lang/es
#3346 [18:25] * kumasasa [kumasasa@notlogged] has joined #minecrafthelp
#3347 [18:25] <mattym> ??> YAYA lang/es
#3348 [18:25] <mattym> ??> YAYA lang/es
#3349 [18:25] <Absol> YAYA: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#3350 [18:26] <mattym> MustafaOsta, Only on hardcore worlds?
#3351 [18:26] <Debbie> I'll do that! :)
#3352 [18:26] <MustafaOsta> mattym: yes
#3353 [18:26] <MustafaOsta> mattym: even tried it on my friend's pc same thing
#3354 [18:26] * Biff [Biff@notlogged] has quit. (Ping timeout: 204 seconds)
#3355 [18:27] <mattym> MustafaOsta, Thats very odd and im not sure I know anything to recommend in order to fix/troubleshoot it
#3356 [18:27] <MustafaOsta> mattym: it lags and when you want to quit it will crash
#3357 [18:27] <mattym> MustafaOsta, Can you make it crash, then
#3358 [18:28] <mattym> ??> MustafaOsta launcher/crash-log
#3359 [18:28] <Absol> MustafaOsta: We need to see your crash log, which appears after a crash.
#3360 [18:28] <Absol> MustafaOsta: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#3361 [18:28] <MustafaOsta> dont worry i know how to send the crash log and will do give me a minute
#3362 [18:28] <YAYA> Hey hello download minecraft but says there already Problem But I did everything I was asked but still can not open that can help me do ??
#3363 [18:28] <mattym> YAYA, What was the problem?
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#3367 [18:31] * techno156 [techno156@notlogged] has joined #minecrafthelp
#3368 [18:32] <MustafaOsta> here you go http://paste.ubuntu.com/14210511/
#3369 [18:33] * LizJ [LizJ@notlogged] has quit. (Ping timeout: 204 seconds)
#3370 [18:35] <Guest61557> @YAYA I think I had the same problem the first time I have downloaded it minecraft maybe your download wasn't clomplete or it had errors maybe? or your antivirusis preventing you from opening the program?
#3371 [18:36] * Bobby1032 [Bobby1032@notlogged] has joined #minecrafthelp
#3372 [18:37] <Guest61557> YAYA creo que tuve el mismo problema la primera vez que baje el programa y es possible que no se descargo bien o tu antivirus no lo deja abrir vamos a ver que otras respuestas te dan la gente de este foro
#3373 [18:37] * adam [adam@notlogged] has joined #minecrafthelp
#3374 [18:37] <adam> hello
#3375 [18:37] <Bobby1032> When i try to get optifine for Minecraft PC when i try to open theoptifine file as a Java it crashes right away...Help?
#3376 [18:37] * LizJ [LizJ@notlogged] has joined #minecrafthelp
#3377 [18:38] <YAYA> I need help because download Minecraft already have on my computer is just that I can not play I do not know why but it put him in play and mark me you have a problem there is a problem and they have to solve then and I got into a page they told me and I did everything they asked me and I got in because the page where I am right now and I know I can put in Minecraft not know what happens but I'm asking for your help to indicate me I have to do to play
#3378 [18:38] <LizJ> mattym, That worked. Thanks for your help!
#3379 [18:38] * adam [adam@notlogged] has quit. (Client Quit)
#3380 [18:38] <Guest61557> yo no se mucho de computadoras pero en este foro te pueden ayudar
#3381 [18:38] <Bobby1032> When i try to get optifine for Minecraft PC when i try to open theoptifine file as a Java it crashes right away...Help?
#3382 [18:38] <Bobby1032> When i try to get optifine for Minecraft PC when i try to open theoptifine file as a Java it crashes right away...Help?
#3383 [18:39] * LizJ [LizJ@notlogged] has quit. (Client Quit)
#3384 [18:39] <Bobby1032> When i try to get optifine for Minecraft PC when i try to open theoptifine file as a Java it crashes right away...Help?
#3385 [18:39] <tyteen4a03> ??> Bobby1032 mods
#3386 [18:39] <Absol> Bobby1032: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#3387 [18:39] <Absol> Bobby1032: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#3388 [18:39] * papa [papa@notlogged] has joined #minecrafthelp
#3389 [18:39] <Ana> thank you very much!!
#3390 [18:39] * Bobby1032 [Bobby1032@notlogged] has quit. (Client Quit)
#3391 [18:40] <Ana> I made it!
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#3398 [18:44] <Debbie> Hey, just wanted to let you know it work! Thanks much! :)
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#3412 [18:51] <wolfwars> hi is it posabel for someone to report you to mojang
#3413 [18:51] <GreyVulpine> Absolutely not.
#3414 [18:51] <ajmcd> have copied diag report from minecraft crash, need help
#3415 [18:52] <GreyVulpine> ajmcd - Link please.
#3416 [18:52] <wolfwars> i joind a server and they reported me cuz said i was scaming wich i dont
#3417 [18:52] <ajmcd> http://paste.ubuntu.com/14210611/
#3418 [18:52] <GreyVulpine> wolfwars - Ignore them.
#3419 [18:52] <MustafaOsta> so no one answered back ?
#3420 [18:52] <wolfwars> ok they said they wher a exploiter
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#3424 [18:52] <wolfwars> should i be worried
#3425 [18:53] <GreyVulpine> wolfwars - They can say it all they want. Mojang doesn't take player reports.
#3426 [18:53] <ajmcd> brand new computer
#3427 [18:53] <wolfwars> ok
#3428 [18:53] <wolfwars> thanks for the help
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#3430 [18:53] <MustafaOsta> no one checked my crash log ?
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#3432 [18:54] <CyberianTyger29> Can you send me the link i can paste to in order to show you the problem I am having?
#3433 [18:54] <GreyVulpine> CyberianTyger29 - Please copy the entirety of the error log to http://paste.ubuntu.com and submit it, then give us the URL
#3434 [18:55] <MustafaOsta> GreyVulpine: can u help me since i got ignored ?
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#3436 [18:55] <CyberianTyger29> http://paste.ubuntu.com/14210653/
#3437 [18:55] <GreyVulpine> ajmcd - Download and install: http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
#3438 [18:56] <GreyVulpine> CyberianTyger29 - Yeah, that doesn't give me a whole lot to go on. Got anything else?
#3439 [18:56] <GreyVulpine> MustafaOsta - Link to crash report please.
#3440 [18:56] <MustafaOsta> GreyVulpine: http://paste.ubuntu.com/14210511/
#3441 [18:57] <MustafaOsta> so heres what's going on
#3442 [18:57] <MustafaOsta> when i create a hardcore world it will lag a lot and when i want to quit it will crash
#3443 [18:57] <GreyVulpine> MustafaOsta - Looks like some sort of old map? Possibly migrated over from an earlier version?
#3444 [18:57] <MustafaOsta> even tried it on my friend's pc same thing
#3445 [18:58] <MustafaOsta> no GreyVulpine, it only happens when i create a new world with mc 1.8.9
#3446 [18:58] <CyberianTyger29> that is all I have, MC will try to launch and at the end of the loading process, it will give me that error code. I have tried to find a download to replace the java program but I can not find anything and I am all up to date with everything already. when I first downloaded the game it worked fine and then started doing this after i updated.
#3447 [18:59] <GreyVulpine> CyberianTyger29 - Try a reinstall of java. Use http://java.com
#3448 [18:59] <CyberianTyger29> I have
#3449 [18:59] <GreyVulpine> MustafaOsta - Hmm, not quite sure then.
#3450 [18:59] * xYTx [xYTx@notlogged] has joined #minecrafthelp
#3451 [18:59] <MustafaOsta> GreyVulpine: a really weird one eh ?
#3452 [19:00] <GreyVulpine> MustafaOsta - "Can't keep up! Did the system time change, or is the server overloaded? Running 11317ms behind, skipping 226 tick(s)", almost tellss me that either the map is too large, or the computer's too slow...
#3453 [19:00] <GreyVulpine> MustafaOsta - But if this is a newly created map.. what's the computer like? New?
#3454 [19:01] <MustafaOsta> GreyVulpine: yeah it's very new actually
#3455 [19:01] <MustafaOsta> with good specs
#3456 [19:01] <CyberianTyger29> I have done a removal of any malware/virus/trojan etc, removed all fragmented data that was useless re-downloaded all updates and each step has gotten me closer, just not there yet.
#3457 [19:01] <GreyVulpine> MustafaOsta - Shouldn't be doing that then. Huh.
#3458 [19:01] <MustafaOsta> GreyVulpine: ikr
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#3461 [19:02] <GreyVulpine> CyberianTyger29 - Launch minecraft. Before hitting Play, go to "Edit Profile", under Java executable, try pointing the path to the new install of java on your computer
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#3463 [19:02] <CyberianTyger29> Ok, I will give it a shot
#3464 [19:02] <CyberianTyger29> brb
#3465 [19:03] <MustafaOsta> GreyVulpine: can you try it on ur pc ? just make a hardcore world and see if you have the same thing as i do
#3466 [19:03] <GreyVulpine> MustafaOsta - Try turning down the video options inside minecraft? See if it works? If it does, then gradually turn on/up each of the options?
#3467 [19:03] <GreyVulpine> Sure, one moment
#3468 [19:03] <xYTx> I purchased Minecraft several months ago and my sons computer crashed. I purchased another laptop and he tried downloading Minecraft on the said new laptop. The launcher said it was not purchased and only allowing him to play the demo. We had this problem several months ago on his old laptop. Can you please help?
#3469 [19:04] <BaccaBrawler> Ok so minecraft won't start, I click launch and it pops up something about my drivers being out of date, i've downloaded a scanner from Intel, but it says it cannot find anything
#3470 [19:04] <BaccaBrawler> Any help?
#3471 [19:04] <MustafaOsta> xYTx: did you purchase minecraft ?
#3472 [19:04] <GreyVulpine> xYTx - We cannot, as this is an account issue. If you see "Play demo", your son is using the wrong email address to log in with
#3473 [19:05] <GreyVulpine> BaccaBrawler - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3474 [19:05] <MustafaOsta> BaccaBrawler: try updating your nVidia/AMD drivers
#3475 [19:05] <BaccaBrawler> Ok
#3476 [19:05] <GreyVulpine> MustafaOsta - Intel.
#3477 [19:05] <MustafaOsta> GreyVulpine: what do u mean by inel ?
#3478 [19:05] <MustafaOsta> intel*
#3479 [19:05] <BaccaBrawler> GreyVulpine i've already obtained a dxdiag
#3480 [19:05] <GreyVulpine> Intel makes graphical chipsets as well, MustafaOsta.
#3481 [19:06] <GreyVulpine> BaccaBrawler - Link to it, please
#3482 [19:06] <xYTx> Yes, actually, purchased it twice when this problem first started and someone had him create a new profile and password, which we still have. When he tries to login, it says we did not purchase it.
#3483 [19:06] <BaccaBrawler> http://paste.ubuntu.com/14210693/
#3484 [19:06] <BaccaBrawler> that is my dxdiag.
#3485 [19:06] <MustafaOsta> i know but what if his driver isnt intel ? thats what i was poiting at
#3486 [19:06] <GreyVulpine> MustafaOsta - Check it yourself
#3487 [19:06] <BaccaBrawler> My driver is intel.
#3488 [19:06] <GreyVulpine> It's an intel Q45/Q43 intel chipset running on Windows 8.1
#3489 [19:07] <BaccaBrawler> Yes
#3490 [19:07] <MustafaOsta> yeah just saw the URL
#3491 [19:07] <GreyVulpine> MustafaOsta - And hardcore minecraft loads up just fine for me
#3492 [19:07] <MustafaOsta> did it quit normally ?
#3493 [19:07] <GreyVulpine> Yes.
#3494 [19:07] <MustafaOsta> thats very odd
#3495 [19:07] <xYTx> Thank you for responding, but he has fixed the problem. Sorry for the inconvenience, but trying to figure out his laptop. Thank You!!
#3496 [19:08] <MustafaOsta> wait let me try something
#3497 [19:08] <MustafaOsta> brb for a moment
#3498 [19:09] <GreyVulpine> BaccaBrawler - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
#3499 [19:09] * frustratedMOM [frustratedMOM@notlogged] has joined #minecrafthelp
#3500 [19:09] <GreyVulpine> BaccaBrawler - Looks like the last drivers available from Intel for the Q43/45 series is for windows 7
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#3504 [19:10] <GreyVulpine> BaccaBrawler - Unfortunately, intel's website lists that intel chipset under their legacy heading, which means no further driver support will be provided past windows 7
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#3508 [19:11] <MustafaOsta_> so here's what happened
#3509 [19:11] <MustafaOsta_> i turned off the wifi from my laptop
#3510 [19:11] <MustafaOsta_> and everything was fine
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#3515 [19:12] <CyberianTyger29> http://paste.ubuntu.com/14210760/
#3516 [19:13] <CyberianTyger29> did not work
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#3520 [19:16] <CyberianTyger29> Got any suggestions to patch this or fix it?
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#3527 [19:18] <oracle> http://paste.ubuntu.com/14210752/
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#3529 [19:19] <CyberianTyger29> Holy crap, there are a lot of log on/off's
#3530 [19:21] <oracle> I was told by a series of things to come ask for help by posting this ====>http://paste.ubuntu.com/14210752/
#3531 [19:22] <MustafaOsta> oracle: what's your problem ?
#3532 [19:22] <MustafaOsta> CyberianTyger29: try to update your windows
#3533 [19:22] <tyteen4a03> oracle, that is not the full log; follow the instructions again
#3534 [19:23] <tyteen4a03> ??> oracle win/dxdiag
#3535 [19:23] <Absol> oracle: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3536 [19:23] <oracle> I did all of that
#3537 [19:23] <tyteen4a03> ??> oracle win/edit
#3538 [19:23] <Absol> oracle: As in all programs, CTRL+A is Select All. CTRL+C is Copy, CTRL+V is Paste.
#3539 [19:23] <Bandit_> java.lang.NullPointerException: group Error
#3540 [19:23] <tyteen4a03> oracle, use Ctrl+A to select all, then Ctrl+C to copy
#3541 [19:23] <Bandit_> that's what it says when i join a server
#3542 [19:24] <Bandit_> java.lang.NullPointerException: group Error
#3543 [19:24] <CyberianTyger29> I just updated everthing on the 22nd
#3544 [19:24] <Bandit_> please help
#3545 [19:24] <CyberianTyger29> windows, Java, the only thing left to update is a few drivers, but I will do that when I can pay for them
#3546 [19:25] <Bandit_> cyber
#3547 [19:25] <Bandit_> is it a virus or malware problem?
#3548 [19:25] <CyberianTyger29> I did a clean up of my computer through the resources this helpchat has pointed me to.
#3549 [19:26] <Bandit_> this is will help
#3550 [19:26] <oracle> okay here goes ====> http://paste.ubuntu.com/14210859/
#3551 [19:27] <Bandit_> look up for me? oracle
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#3553 [19:27] <Shahan> hello
#3554 [19:28] <oracle> what do you mean?
#3555 [19:28] <Shahan> i purchased Minecraft on the xbox 360
#3556 [19:28] <Shahan> and the xbox one
#3557 [19:28] <Shahan> and now i wanna get it on my ps4
#3558 [19:28] <MustafaOsta> Bandit_: try to turn off your antivirus
#3559 [19:28] <oracle> oh
#3560 [19:28] <CyberianTyger29> I have uninstalled and re installed windows, Java, and MC at least a half dozen times, I have tried to manually direct Java.exe, 3 reboots.... I am not a computer whiz and this is discouraging, because I just want to get lost in a dungion somewhere and space out for a few hours lol ya know?
#3561 [19:29] <MustafaOsta> CyberianTyger29: your problem is tough to be honest
#3562 [19:29] <Bandit_> musta, i already tried that
#3563 [19:29] <MustafaOsta> Shahan: what seems to be your problem ? if you want MC on the ps4 you need to buy it
#3564 [19:30] <CyberianTyger29> Yeah, when I first installed it was working just fine, until I updated my Dell
#3565 [19:30] <MustafaOsta> Bandit_: try turning off your antivirus and windows firewall
#3566 [19:30] <Bandit_> oh cyber, you have a dell? me too!
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#3568 [19:30] <Bandit_> ok musta
#3569 [19:30] <Bandit_> even though it's a anti malware
#3570 [19:30] <MustafaOsta> it counts
#3571 [19:30] <oracle> so there is nothing else to do than
#3572 [19:31] <MustafaOsta> CyberianTyger29: what are the drivers that you didnt update yet ?
#3573 [19:31] <CyberianTyger29> Oh there is a list lol
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#3575 [19:32] <BlackWroughnot> i am trying to download minecraft for the first time on windows 10 but apperently dont have any available drivershttp://paste.ubuntu.com/14210866/
#3576 [19:32] <CyberianTyger29> pretty much all of them, but when the othe person looked at my system, they said it was okay
#3577 [19:32] <Bandit_> musta, how do i turn off my windows firewall?
#3578 [19:33] <CyberianTyger29> I have gone into my Cmd prompt and pulled up the Java.exe to see if anything looked outta sorts but I can't tell lol
#3579 [19:34] <oracle> MustafaOsta i dont know
#3580 [19:34] <CyberianTyger29> Bandit go inot your control panel
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#3582 [19:34] <CyberianTyger29> Click on security icon
#3583 [19:35] <MustafaOsta> Bandit_: go to control panel, system and security, windows firewall
#3584 [19:35] <Xelia> wheres security icon
#3585 [19:35] <Bandit_> oh ok thanks chyber and musta
#3586 [19:35] <MustafaOsta> on the left side you will see a "turn windows firewall on or off
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#3588 [19:35] <MustafaOsta> turn it off
#3589 [19:35] <CyberianTyger29> go to firewall , then to firewall settings and look for a "disable" button
#3590 [19:36] <CyberianTyger29> yes
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#3592 [19:36] <Xelia> Hello! I downloaded minecraft prepaid and played on it for a while then somehow it disappeared since my computer crashed. So the redeem code isnt good anymore because I used. its not found anywhere in mojohn account. HELP! I spent $30 dollars on it and played only 2 times.
#3593 [19:37] <MustafaOsta> Xelia: use the account which you have purchased/redeemed on
#3594 [19:37] <Xelia> Yes I did. its not attached. thats why im freaking out.
#3595 [19:37] <Xelia> I threw the card away a week ago.
#3596 [19:37] <CyberianTyger29> I want to smash my computer, but that won't fix it and then I would also have to buy another one and probably go through this all over again sheesh!!!!
#3597 [19:38] <Xelia> I should be able to redownload but the game is not found in the account. :(
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#3600 [19:39] <MustafaOsta> Xelia: download minecraft from http://www.minecraft.net/download and login once the launcher starts
#3601 [19:39] <Summit2020> My security will not allow me to download minecraft. What can I do?
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#3605 [19:40] <MustafaOsta> Summit2020: what do you mean by security ?
#3606 [19:41] <CyberianTyger29> Summit you will have to temporarly disable it
#3607 [19:41] <MustafaOsta> CyberianTyger29: can you send me the log file again ?
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#3609 [19:41] <CyberianTyger29> which one?
#3610 [19:41] <MustafaOsta> log file link*
#3611 [19:41] <MustafaOsta> of the appcrash
#3612 [19:41] <Xelia> downloading.
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#3614 [19:41] <tyteen4a03> MustafaOsta, nope
#3615 [19:41] <tyteen4a03> Xelia, do you remember the email you used to register for the Mojang account
#3616 [19:42] <MustafaOsta> tyteen4a03: nope what ?
#3617 [19:42] <Summit2020> It says my current security setting will not allow the files to download
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#3619 [19:42] <tyteen4a03> MustafaOsta, oh that's not for you
#3620 [19:42] <CyberianTyger29> http://paste.ubuntu.com/14210653/
#3621 [19:43] <Summit2020> I did disable my firewill and security
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#3623 [19:43] <tyteen4a03> Summit2020, do you own the computer?
#3624 [19:43] <Xelia> yes under my mothers
#3625 [19:43] <Xelia> but its not there when I logged on.
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#3627 [19:43] <Summit2020> Yes
#3628 [19:43] <tyteen4a03> ??> Xelia irc/multitasking/!
#3629 [19:43] <CyberianTyger29> your mom is the admin
#3630 [19:43] <Absol> Xelia: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#3631 [19:43] <Absol> Xelia: Don't respond to messages directed at other people. It is incredibly irritating; if you do it you will be reprimanded, then kicked.
#3632 [19:43] <tyteen4a03> ??> Summit2020 win/av/detect
#3633 [19:43] <Absol> Summit2020: Go to the Control Panel, Programs and Features (or Add/remove programs if you are on Windows XP), and tell us all entries that has the word "Antivirus", "Firewall", or "Security" in it.
#3634 [19:43] <tyteen4a03> CyberianTyger29, what were you doing when your Minecraft crashed?
#3635 [19:43] * MalikCorvo [MalikCorvo@notlogged] has joined #minecrafthelp
#3636 [19:44] <BaccaBrawler> Ok how do I downgrade back to windows 7?
#3637 [19:44] <BaccaBrawler> From windows 10
#3638 [19:44] <CyberianTyger29> trying to launch it
#3639 [19:44] <Xelia> i am new. i have no idea. sorry.
#3640 [19:44] <tyteen4a03> ??> BaccaBrawler win/downgrade
#3641 [19:44] <Absol> BaccaBrawler: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#3642 [19:44] <tyteen4a03> CyberianTyger29, are you using any mods
#3643 [19:44] <Xelia> Absol: sorry
#3644 [19:44] <CyberianTyger29> nope
#3645 [19:44] <CyberianTyger29> just bought the game on the 22nd
#3646 [19:44] <MalikCorvo> Hi, I'm trying to buy Minecraft and it doesnt seem to be accepting it even though all of my credit card information is correct...
#3647 [19:44] <tyteen4a03> Xelia, ok, just download Minecraft and log in with your Mojang Account; everything should still be there
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#3649 [19:45] <Bandit_> it didnt work musta
#3650 [19:45] <tyteen4a03> MalikCorvo, did you enable your card for international transactions?
#3651 [19:45] <tyteen4a03> ??> Bandit_ tools/hjt
#3652 [19:45] <Absol> Bandit_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#3653 [19:45] <Absol> Bandit_: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#3654 [19:45] <CyberianTyger29> I got to play on it twice before I updated my dell and then after that I have been tangling witht trying to fix it since
#3655 [19:45] <Xelia> tyteen4a03: im logging in.. hopefully its there... be right back
#3656 [19:45] <joe> hi! i am trying to help my son get his new computer set up with mincraft and it says the video driver isnt updated (something about the pixels) but when i go to update the driver it states its running the most current version. its win 8. anyone can help??
#3657 [19:46] <tyteen4a03> CyberianTyger29, let's try this first:
#3658 [19:46] <tyteen4a03> ??> CyberianTyger29 win/reinst
#3659 [19:46] <Absol> CyberianTyger29: You may need to reinstall the locally installed files that Minecraft puts into place.
#3660 [19:46] <Absol> CyberianTyger29: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#3661 [19:46] <Bandit_> ok
#3662 [19:46] <tyteen4a03> ??> joe win/dxdiag
#3663 [19:46] <Absol> joe: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3664 [19:46] <CyberianTyger29> Musta did you get the link?
#3665 [19:46] <MalikCorvo> Thank you for answering tyteen. Honestly, it's my sister's but if that's the problem, do I need another form of payment?
#3666 [19:46] <MustafaOsta> CyberianTyger29: yeah i got it
#3667 [19:46] <tyteen4a03> MalikCorvo, your options are paying via PayPal, or getting a physical gift card from a store
#3668 [19:46] <tyteen4a03> MalikCorvo, (you don't need a paypal account)
#3669 [19:47] <CyberianTyger29> Tyteen, I have done that one lol but I will give it another go.
#3670 [19:47] <joe> Absol: thanks> will give it a try
#3671 [19:47] <MalikCorvo> Okay thank you! Merry Christmas =]
#3672 [19:47] <BaccaBrawler> Absol, I followed the link you provided but when I followed the instructions it will only let me downgrade to windows 8.1, I need to downgrade to windows 7, can you help?
#3673 [19:47] <tyteen4a03> CyberianTyger29, what updates did you install?
#3674 [19:47] <tyteen4a03> ??> BaccaBrawler win/dxdiag
#3675 [19:47] <Absol> BaccaBrawler: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#3677 [19:47] * adrilazzaro [adrilazzaro@notlogged] has quit. (Quit: Web client closed)
#3678 [19:48] <BaccaBrawler> I've already obtained a dxdiag.
#3679 [19:48] <tyteen4a03> BaccaBrawler, could you give me it
#3680 [19:48] <CyberianTyger29> windows and java
#3681 [19:48] <BaccaBrawler> http://paste.ubuntu.com/14210693/
#3682 [19:48] <tyteen4a03> ??> CyberianTyger29 java/reinst
#3683 [19:48] <tyteen4a03> ??> CyberianTyger29 win/java/reinst
#3684 [19:48] <Absol> CyberianTyger29: You need to reinstall Java.
#3685 [19:48] <Absol> CyberianTyger29: First, go to Programs and Features in Control Panel (Add and Remove Programs on XP). Uninstall everything that says Java in the name. Then, go to http://java.com/en/download/manual.jsp to re-install Java.
#3686 [19:49] <tyteen4a03> BaccaBrawler, your GPU does not meet the requirements of Minecraft
#3687 [19:49] <CyberianTyger29> I have uninstalled java and then re installed it 3 times between yesterday and today lol
#3688 [19:49] <BaccaBrawler> Ok
#3689 [19:49] <tyteen4a03> BaccaBrawler, you'll need a new graphics card
#3690 [19:49] <tyteen4a03> CyberianTyger29, uninstall Java again first
#3691 [19:49] <CyberianTyger29> This has been a real pain in the butt and I apriciate your patience with me
#3692 [19:50] <BaccaBrawler> I'm unfamiliar with computer hardware, do I have to buy a graphics card or is it something I can download?
#3693 [19:50] <CyberianTyger29> ok
#3694 [19:50] * yeager [yeager@notlogged] has joined #minecrafthelp
#3695 [19:50] <tyteen4a03> BaccaBrawler, a graphics card is hardware; you can look for models on sites like newegg.com
#3696 [19:50] <tyteen4a03> BaccaBrawler, if this is too complicated a new computer could also work
#3697 [19:50] <BaccaBrawler> Ok, thank you for the help. :)
#3698 [19:50] <MustafaOsta> tyteen4a03: minecraft doesn't need java installed to work
#3699 [19:51] * BaccaBrawler [BaccaBrawler@notlogged] has quit. (Quit: Web client closed)
#3700 [19:51] <yeager> anyone available to help :P my launcher is stuck at recieving versions,
#3701 [19:51] <CyberianTyger29> now my drivers are all up to date as well
#3702 [19:51] <tyteen4a03> MustafaOsta, sounds like the bundled Java is not working
#3703 [19:51] <tyteen4a03> MustafaOsta, so, I'm making sure he is getting the latest version of Java and trying the legacy launcher
#3704 [19:51] <CyberianTyger29> brb
#3705 [19:51] <tyteen4a03> ??> yeager launcher/log
#3706 [19:51] <Absol> yeager: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#3707 [19:51] <Absol> yeager: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#3708 [19:51] <Xelia> tyteen4a03: no game. play demo :(
#3709 [19:52] <tyteen4a03> Xelia, log into account.mojang.com/me; what do you see under My Games?
#3710 [19:52] <yeager> http://paste.ubuntu.com/14211034/ my log isnt long, ive updated drivers and deleted some antivirus
#3711 [19:53] <tyteen4a03> yeager, what do you mean by stuck; does the launcher do nothing or?
#3712 [19:53] <yeager> ill show you a screencap
#3713 [19:53] * iPeer [iPeer@notlogged] has quit. ()
#3714 [19:54] <yeager> http://prntscr.com/9ikuyc
#3715 [19:54] <yeager> my launcher never progresses past that point, no matter how long its open, ive deleted everything and redownloaded
#3716 [19:54] <tyteen4a03> yeager, can you visit libraries.minecraft.net in your browser?
#3717 [19:54] <yeager> enw launcher and old launcher
#3718 [19:54] * joe_ [joe_@notlogged] has joined #minecrafthelp
#3719 [19:54] <Bandit_> musta, are you working in mojang?
#3720 [19:54] <MustafaOsta> Bandit_: no
#3721 [19:54] <Xelia> tyteen4a03: Import old Minecraft Account or try scroll
#3722 [19:55] <tyteen4a03> Bandit_, this is a community-run channel
#3723 [19:55] <yeager> in my internet browser tyteen
#3724 [19:55] <tyteen4a03> ??> Xelia account/retrieve-name
#3725 [19:55] <Absol> Xelia: You can retrieve a list of all usernames registered to a specific email address on this page: http://www.minecraft.net/retrievename
#3726 [19:55] <tyteen4a03> yeager, yes
#3727 [19:55] <Bandit_> mind if i skype you, ill delete you after, it might be easier
#3728 [19:55] <tyteen4a03> Xelia, try all your emails there
#3729 [19:55] <yeager> it says bad request
#3730 [19:55] <Bandit_> oh nvm, im tsupid
#3731 [19:55] <tyteen4a03> ??> Bandit_ scold/pm
#3732 [19:55] <Bandit_> stupid*
#3733 [19:55] <Absol> Bandit_: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#3734 [19:55] <joe_> Absol....i did it and i have the link.....nown what do i do with it??
#3735 [19:55] <tyteen4a03> joe_, give us the link
#3736 [19:55] <tyteen4a03> Bandit_, I am still waiting for your HijackThis report
#3737 [19:55] <Xelia> tyteen4a03: this is what under my game shows. thats why im freaking out. logged in
#3738 [19:56] * MustafaOsta [MustafaOsta@notlogged] has quit. (Quit: Web client closed)
#3739 [19:56] <joe_> http://paste.ubuntu.com/14211020/
#3740 [19:56] <tyteen4a03> Xelia, try all your email accounts; you probably logged into the wrong account
#3741 [19:56] <Bandit_> oh yeah
#3742 [19:56] <Bandit_> i did it
#3743 [19:56] <Bandit_> but
#3744 [19:56] <Bandit_> it's not giving me a link
#3745 [19:56] <Xelia> tyteen4a03, i have tried my moms email and mine. nothing.
#3746 [19:56] <tyteen4a03> Bandit_, have you pasted the report to ubuntu Paste?
#3747 [19:56] <tyteen4a03> ??> Xelia account/send-email
#3748 [19:56] <Bandit_> yes'
#3749 [19:56] <Absol> Xelia: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, via here: http://is.gd/email_mojang
#3750 [19:56] <Absol> Xelia: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#3751 [19:56] <tyteen4a03> Xelia, (obviously check spam folder)
#3752 [19:56] <tyteen4a03> Xelia, your transaction ID is your gift code
#3753 [19:57] * skydiver579 [skydiver579@notlogged] has quit. (Ping timeout: 204 seconds)
#3754 [19:57] * Bosch463 [Bosch463@notlogged] has joined #minecrafthelp
#3755 [19:58] <Bosch463> If i have a mac and my girlfriend has a pc can i play minecraft online with her or not
#3756 [19:58] <tyteen4a03> Bosch463, yes, via LAN, a multiplayer server, or via Minecraft Realms
#3757 [19:58] <Bandit_> tyteen, what do i put in the poster slot and the syntax slot
#3758 [19:58] * chino [chino@notlogged] has joined #minecrafthelp
#3759 [19:58] <tyteen4a03> Bandit_, poster: your name; syntax: ignore
#3760 [19:58] * chino [chino@notlogged] has quit. (Client Quit)
#3761 [19:58] * gingerpaws [gingerpaws@notlogged] has joined #minecrafthelp
#3762 [19:59] <Andrio> joe_, install the Radeon software from http://support.amd.com/en-us/download/desktop?os=Windows%208.1%20-%2064.
#3763 [19:59] <Bosch463> when i join a multiplayer server will i be playing with other people or can her and i play by ourselves
#3764 [19:59] <joe_> that should fix it?
#3765 [19:59] * DinoSwords [DinoSwords@notlogged] has joined #minecrafthelp
#3766 [19:59] <tyteen4a03> Bosch463, depends on the server you go to; if you host one yourself then you'll be able to control who can access your server
#3767 [19:59] <Andrio> yes.
#3768 [20:00] * B4U7 [B4U7@notlogged] has quit. (Quit: http://www.kiwiirc.com/ - A hand crafted IRC client)
#3769 [20:00] <Xelia> tyteen4a03: I emailed the support with all of informations. I didnt have anything on me. I have the case # so you should be able to find the transcation id..
#3770 [20:00] <Bandit_> ok i did it but it gave me another text, do i download it?
#3771 [20:00] <tyteen4a03> Bosch463, alternatively, if you two are in the same network, you can open your world to LAN so anybody in the same house can play together
#3772 [20:00] <Bosch463> how do i create a server then
#3773 [20:00] <joe_> thanks a ton!
#3774 [20:00] <tyteen4a03> Xelia, we are not Mojang
#3775 [20:00] <gingerpaws> hello there, can anyone tell me can i plug a set of gaming headphones into a ps3 so my lad can hear his online mates when he plays minecraft
#3776 [20:01] <tyteen4a03> Bosch463, try this: http://minecraft.gamepedia.com/Tutorials/Setting_up_a_server#Windows_instructions
#3777 [20:01] * joe [joe@notlogged] has quit. (Quit: Web client closed)
#3778 [20:01] <Bosch463> ummm i need to know how to host a server on mac
#3779 [20:01] <tyteen4a03> Bosch463, Mojang also provides Realms if you don't want the hassle
#3780 [20:01] <tyteen4a03> gingerpaws, ask Sony
#3781 [20:01] <Bandit_> ok i did it but it gave me another text, do i download it?
#3782 [20:01] <Bosch463> 'and what is a realm
#3783 [20:01] <tyteen4a03> Bosch463, instructions are provided for all OSes
#3784 [20:02] <tyteen4a03> Bosch463, it is Mojang's Minecraft server hosting service
#3785 [20:02] <tyteen4a03> Bandit_, give us the link to it
#3786 [20:02] <Bandit_> ooh ok
#3787 [20:02] <Bandit_> http://paste.ubuntu.com/14211101/
#3788 [20:02] <Bandit_> there ya go
#3789 [20:02] <tyteen4a03> Bandit_, as I suspected... full of malware
#3790 [20:03] <Bandit_> i have an anti malware, with premium on it
#3791 [20:03] * pao [pao@notlogged] has joined #minecrafthelp
#3792 [20:03] <gingerpaws> tyteen4a03 as in on the Sony site?
#3793 [20:03] <Bandit_> HOW!?
#3794 [20:03] <CyberianTyger29> One of my customers just brought me christmas dinner and a card with a 100 dollar bill in it.
#3795 [20:03] <tyteen4a03> gingerpaws, sony support
#3796 [20:03] * joe_ [joe_@notlogged] has quit. (Quit: Web client closed)
#3797 [20:03] <Bandit_> omg tyteen thank you SOOO much
#3798 [20:03] * pao [pao@notlogged] has quit. (Client Quit)
#3799 [20:03] <Bandit_> im gonna bring my laptop to my local computer place
#3800 [20:03] <gingerpaws> thanks tyteen4a03 will try cheers
#3801 [20:04] <CyberianTyger29> Tyteen java has be unistalled and reinstalled again lol
#3802 [20:04] <tyteen4a03> Bandit_, uninstall (to the best of your ability): OpenDownloadManager, uTorrent (use qBitTorrent), anything that says Sale or Price or Coupon
#3803 [20:04] <tyteen4a03> Bandit_, or yeah, just take it to the computer place
#3804 [20:04] <tyteen4a03> CyberianTyger29, I did not tell you to reinstall
#3805 [20:05] <CyberianTyger29> Sorry
#3806 [20:05] <tyteen4a03> CyberianTyger29, uninstall Java again, then report back
#3807 [20:05] <CyberianTyger29> brb
#3808 [20:05] <tyteen4a03> Bandit_, Malwarebytes should catch a lot of it, but sometimes it doesn't; try this:
#3809 [20:05] <tyteen4a03> ??> Bandit_ av/adwcleaner
#3810 [20:05] <Absol> Bandit_: ADWCleaner is an utility to clean a PC which is infested with malware.
#3811 [20:05] <Absol> Bandit_: Download it here: https://toolslib.net/downloads/finish/1/
#3812 [20:05] <Bandit_> ok thanks tyteen, this means the world to me
#3813 [20:06] <tyteen4a03> Bandit_, run a Scan, Remove anything it finds, restart the computer, run Malwarebytes
#3814 [20:06] <Bandit_> you guys are the best, you want me want to blush :P
#3815 [20:06] <Bandit_> ok, yes sir
#3816 [20:06] <tyteen4a03> *Clean
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#3818 [20:07] * Bosch463 [Bosch463@notlogged] has quit. (Quit: Web client closed)
#3819 [20:07] <CyberianTyger29> Tyteen, Java is off the Dell
#3820 [20:08] <CyberianTyger29> what ctcp?
#3821 [20:08] <tyteen4a03> CyberianTyger29, alright, install this: http://download.oracle.com/otn-pub/java/jdk/8u66-b18/jre-8u66-windows-i586.exe
#3822 [20:08] <tyteen4a03> CyberianTyger29, ignore that
#3823 [20:09] <tyteen4a03> CyberianTyger29, then, download and run this: https://s3.amazonaws.com/Minecraft.Download/launcher/Minecraft.exe
#3824 [20:09] * gingerpaws [gingerpaws@notlogged] has quit. (Quit: Web client closed)
#3825 [20:09] <CyberianTyger29> Launcher exe is downloading
#3826 [20:10] <CyberianTyger29> Tyteen it is complete
#3827 [20:11] <tyteen4a03> CyberianTyger29, install Java first
#3828 [20:11] <tyteen4a03> CyberianTyger29, then run Minecraft.net
#3829 [20:11] <CyberianTyger29> ok
#3830 [20:11] <nono> my Curse modpack (Combat pack) when I click play it's say's unable to start minecraft runtime environment. this is most likely caused be a courpion. help fix this meassage
#3831 [20:11] <tyteen4a03> ??> nono mods
#3832 [20:11] <Absol> nono: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#3833 [20:11] * twin0413 [twin0413@notlogged] has joined #minecrafthelp
#3834 [20:11] <Absol> nono: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#3835 [20:11] <twin0413> hello
#3836 [20:12] * AU518987077|MD [AU518987077|MD@notlogged] has joined #minecrafthelp
#3837 [20:12] <twin0413> i keep getting this crash can anyone help http://pastebin.com/qRPqNxdb
#3838 [20:12] <nono> thank u
#3839 [20:12] <tyteen4a03> ??> twin0413 mods
#3840 [20:12] <Absol> twin0413: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#3841 [20:12] <Absol> twin0413: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#3842 [20:13] <twin0413> my mods
#3843 [20:13] <twin0413> i have like every fricking mod
#3844 [20:13] * Cristina__XY21 [Cristina__XY21@notlogged] has joined #minecrafthelp
#3845 [20:13] <twin0413> but the list is in there
#3846 [20:14] <tyteen4a03> twin0413, we do not support modded Minecraf
#3847 [20:14] <tyteen4a03> t
#3848 [20:14] <twin0413> poo
#3849 [20:14] <twin0413> i have been trying to fix it for the past 5 days
#3850 [20:14] <twin0413> nobody can help me
#3851 [20:14] <Xelia> tYTEEM4a03; THANK YOU. Found in my mother's email address
#3852 [20:14] <tyteen4a03> Xelia, great!
#3853 [20:14] * Xelia [Xelia@notlogged] has quit. (Quit: Web client closed)
#3854 [20:15] <Afootpluto> ??> twin0413 mods/!
#3855 [20:15] <Absol> twin0413: We do not support mods. Try using a search engine.
#3856 [20:15] <yeager> hey tyteen did you reply to me, when i said i couldnt access that libraries in my browser
#3857 [20:15] <CyberianTyger29> Tyteen, Java is being re installed
#3858 [20:15] <Cristina__XY21> i just got this game and its saying i have a lack of updated graphics drivers and i have a windows computer
#3859 [20:16] <tyteen4a03> ??> Cristina__XY21 win/dxdiag
#3860 [20:16] <Absol> Cristina__XY21: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#3861 [20:16] * nono [nono@notlogged] has quit. (Ping timeout: 204 seconds)
#3862 [20:16] <tyteen4a03> yeager, does it give you a message ("Request could not be satisfied") or does the page not load at all?
#3863 [20:16] <yeager> IT SAYS
#3864 [20:16] <yeager> caps
#3865 [20:16] <twin0413> afootpluto it says it in the pastebin
#3866 [20:16] <yeager> request couldnt be satisfied
#3867 [20:16] * tyteen4a03 kicked twin0413 from #minecrafthelp (Reason: win0413 :We said we do not support mods)
#3868 [20:17] <tyteen4a03> yeager, hmm, try this:
#3869 [20:17] <tyteen4a03> ??> yeager win/reinst
#3870 [20:17] <Absol> yeager: You may need to reinstall the locally installed files that Minecraft puts into place.
#3871 [20:17] <Absol> yeager: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#3872 [20:18] <yeager> ive deleted everything minecraft related already before and it didnt change anything
#3873 [20:18] <yeager> win 10
#3874 [20:18] <tyteen4a03> yeager, has Minecraft worked before?
#3875 [20:19] <yeager> yeah i used to play it all the time
#3876 [20:19] <yeager> like 3 months ago
#3877 [20:19] <yeager> i just came back a while ago and now i cant get it to run for anything
#3878 [20:20] <yeager> i got it back in 2010 when it was like 5 bucks
#3879 [20:21] <yeager> what is that
#3880 [20:21] <tyteen4a03> yeager, ignore
#3881 [20:21] <tyteen4a03> yeager, I'm not really sure; your computer reaches the servers just fine so shouldn't be a problem with your internet
#3882 [20:21] <tyteen4a03> yeager, do you have antiviruses installed?
#3883 [20:22] <CyberianTyger29> completed installatio
#3884 [20:22] <yeager> i already deleted mcafee
#3885 [20:22] * GreeDee [GreeDee@notlogged] has quit. (Remote host closed the connection)
#3886 [20:22] <yeager> just to be sure
#3887 [20:22] <tyteen4a03> ??> yeager tools/hjt
#3888 [20:22] <Absol> yeager: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#3889 [20:22] <Absol> yeager: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#3890 [20:22] <tyteen4a03> CyberianTyger29, great; try Minecraft.exe
#3891 [20:23] * Bandit_ [Bandit_@notlogged] has quit. (Ping timeout: 204 seconds)
#3892 [20:25] <CyberianTyger29> OMG OMG its working!!! IT'S WORKING!!!! thank you sooooo much tyteen!!!!!
#3893 [20:25] <tyteen4a03> CyberianTyger29, now
#3894 [20:25] <tyteen4a03> CyberianTyger29, now, uninstall Minecraft from your control panel, and use Minecraft.exe from now on
#3895 [20:25] <CyberianTyger29> ok thank you
#3896 [20:26] <yeager> http://paste.ubuntu.com/14211246/
#3897 [20:26] * Delaxarnyazer [Delaxarnyazer@notlogged] has quit. (Ping timeout: 192 seconds)
#3898 [20:27] <tyteen4a03> yeager, uninstall: mobogenie; also use a better BitTorrent clinet such as qBitTorrent
#3899 [20:27] <yeager> :p
#3900 [20:28] <yeager> i only torrent stand ups :P
#3901 [20:28] * Delaxarnyazer [Delaxarnyazer@notlogged] has joined #minecrafthelp
#3902 [20:28] <yeager> so i dont need much
#3903 [20:28] <yeager> waht is mobogenie
#3904 [20:28] <yeager> and do i delete it in the control pannel uninstall
#3905 [20:28] <CyberianTyger29> Done
#3906 [20:28] <tyteen4a03> yeager, yes; mobogenie is practically malware
#3907 [20:29] * joph52 [joph52@notlogged] has joined #minecrafthelp
#3908 [20:29] <CyberianTyger29> thanks again Tyteen
#3909 [20:29] * hackcr [hackcr@notlogged] has joined #minecrafthelp
#3910 [20:30] <yeager> i cant seem to find mobogenie
#3911 [20:30] * joph52_ [joph52_@notlogged] has joined #minecrafthelp
#3912 [20:30] <CyberianTyger29> I am going to go get lost in a dungeon now :D
#3913 [20:30] <tyteen4a03> ??> yeager av/adwcleaner
#3914 [20:30] <Absol> yeager: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#3915 [20:30] <Absol> yeager: Run a [b]Scan[/b], [b]Clean[/b] anything it finds, restart the computer and come back here for further instructions.
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#3919 [20:31] <yeager> i got malware antibites ill run that
#3920 [20:31] <tyteen4a03> yeager, do both
#3921 [20:31] <yeager> it usually does its job i just dont use it as often as i should
#3922 [20:31] <tyteen4a03> yeager, Malwarebytes misses some
#3923 [20:31] <hackcr> when I set up a server, It says Exception handling console input, why
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#3926 [20:32] <hackcr> when I set up a server, It says Exception handling console input, why
#3927 [20:33] <Andrio> If you're using the GUI, you can ignore that.
#3928 [20:33] <Andrio> I'm not sure of the exact reason
#3929 [20:33] <tyteen4a03> hackcr, use java instead of javaw
#3930 [20:34] * marco00 [marco00@notlogged] has joined #minecrafthelp
#3931 [20:34] <tyteen4a03> hackcr, otherwise if it doesn't affect normal server operations, leave it be
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#3933 [20:34] <hackcr> I still have FAILED TO BLIND TO PORT
#3934 [20:34] <tyteen4a03> yeager, I need to go, poke Andrio
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#3936 [20:34] <Andrio> that's something different.
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#3938 [20:35] <joph52> i need help please
#3939 [20:35] <hackcr> I still have FAILED TO BLIND TO PORT
#3940 [20:36] <joph52> minecraft could not load after upgrade window 10
#3941 [20:36] <Andrio> hackcr, check that you don't already have another server running on the same port
#3942 [20:37] <hackcr> unfortunely I have
#3943 [20:37] <joph52> http://paste.ubuntu.com/14211269/
#3944 [20:37] <Andrio> so... close it?
#3945 [20:38] <Andrio> joph52, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#3946 [20:38] <hackcr> I did not open it
#3947 [20:38] <joph52> oh how to downgrade plaese help
#3948 [20:39] <hackcr> I did not open it
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#3950 [20:40] <hackcr> and I also delete the old server
#3951 [20:40] <Andrio> ??> joph52 win/downgrade
#3952 [20:40] <Absol> joph52: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#3953 [20:40] <hackcr> and I also delete the old server
#3954 [20:42] <hackcr> and I also delete the old server
#3955 [20:42] <Andrio> hackcr, may I see the latest server log, then?
#3956 [20:42] <Andrio> ??> hackcr paste
#3957 [20:42] <Absol> hackcr: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#3958 [20:43] <hackcr> http://paste.ubuntu.com/14211348/
#3959 [20:44] <hackcr> http://paste.ubuntu.com/14211348/
#3960 [20:45] <Andrio> Still looks like there's another server running.
#3961 [20:45] <Andrio> I'd open Task Manager and check for any 'java' instances
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#3966 [20:49] <Arrow_> help
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#3969 [20:50] * langkid1 [langkid1@notlogged] has quit. (Ping timeout: 195 seconds)
#3970 [20:50] <Arrow_> my minecraft jar stops downloading
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#3972 [20:50] * tumbleweed is now known as bildramer
#3973 [20:50] <Arrow_> gets stuck on the twitch part
#3974 [20:50] <Arrow_> help?
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#3976 [20:51] <Arrow_> ?
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#4016 [20:52] <hackcr> umm, Andrio? Did you figure the problem yet?
#4017 [20:52] <guin> I cannot log in. I even reset the password. Everytime I want to log in, it states invalid credentials
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#4019 [20:53] <Andrio> Still looks like there's another server running.
#4020 [20:53] * Kealper [Kealper@notlogged] has joined #minecrafthelp
#4021 [20:53] <Andrio> ??> guin login/throttle
#4022 [20:53] <guin> what is that?
#4023 [20:53] <guin> Sorry i am a newbie
#4024 [20:53] <Andrio> Hm, Absol went down.
#4025 [20:54] <Andrio> It sounds like you're locked out for failing to log in too many times (3)
#4026 [20:54] <Andrio> Wait three hours and then try agin.
#4027 [20:54] <Andrio> again*
#4028 [20:54] <guin> hmm ok thanks
#4029 [20:55] <hackcr> how about me?
#4030 [20:55] <Andrio> hackcr, still looks like there's another server running.
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#4035 [20:56] <hackcr> is it the uTorrent?
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#4043 [20:56] <Andrio> Unless for some odd reason, that listens on port 25565
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#4047 [20:56] <hackcr> I am sure I delete it
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#4051 [20:57] <hackcr> it= the old server
#4052 [20:57] <Andrio> It could still be running.
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#4054 [20:58] <hackcr> how can I stop running it
#4055 [20:58] * Magiobiwan [Magiobiwan@notlogged] has joined #minecrafthelp
#4056 [20:58] <Andrio> as I said earlier
#4057 [20:58] <Andrio> I'd open Task Manager and check for any 'java' instances
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#4060 [20:59] <hackcr> ok
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#4068 [21:02] <sweetfear> whats an appropriate driver to use?
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#4073 [21:04] <confused> whats an appropriate driver to use?
#4074 [21:05] * _123DMWM [_123DMWM@notlogged] has joined #minecrafthelp
#4075 [21:05] <Lost> i am trying to create/register an account and get an error on page
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#4077 [21:06] <confused> whats an appropriate driver to use?
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#4080 [21:07] <Andrio> confused, depends on your hardware..
#4081 [21:07] * _123DontMessWitMe [_123DontMessWitMe@notlogged] has joined #minecrafthelp
#4082 [21:07] <confused> like intel?
#4083 [21:07] <Andrio> more specifically.
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#4085 [21:08] <confused> idk i up updated to windows 10
#4086 [21:09] * benhunter09 [benhunter09@notlogged] has joined #minecrafthelp
#4087 [21:10] <Lost> i am trying to create/register an account and get an "error on page" at the bottom of the page
#4088 [21:10] * confused [confused@notlogged] has quit. (Quit: Web client closed)
#4089 [21:11] <Andrio> Try using something other than Internet Explorer, Lost
#4090 [21:11] <Andrio> such as Firefox or Chrome.
#4091 [21:11] <Lost> ok Andrio i will try that
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#4099 [21:16] <hackcr> is the task manager working?
#4100 [21:17] * Lost [Lost@notlogged] has quit. (Ping timeout: 204 seconds)
#4101 [21:18] <Andrio> Yes?
#4102 [21:18] * Absol [Absol@notlogged] has joined #minecrafthelp
#4103 [21:18] <hackcr> so is it solving my problem?
#4104 [21:19] * gdog [gdog@notlogged] has joined #minecrafthelp
#4105 [21:21] <hackcr> I think this may help you : I have a laggy computer
#4106 [21:21] * yeager [yeager@notlogged] has joined #minecrafthelp
#4107 [21:21] <hackcr> you = absol
#4108 [21:24] <gdog> when i try and play minecraft after i downloaded it i get the message Sorry we coulnet connect to the server please make sure you are online and that minecraft is not blocked I know my internet is fine so it has to be that I am blocked how do I fix this
#4109 [21:24] <yeager> google how to let a program through firewall
#4110 [21:24] <yeager> ad follow the steps
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#4113 [21:28] <yeager> Tyteen if your still here, nothign changed after the malware scans
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#4118 [21:31] <Ap> Everytime i try to log in my minecraft says access violation
#4119 [21:31] <Ap> hello
#4120 [21:32] * Hopsoplo [Hopsoplo@notlogged] has joined #minecrafthelp
#4121 [21:33] * randall [randall@notlogged] has joined #minecrafthelp
#4122 [21:33] <Ap> HELLO I NEED HELP HERE
#4123 [21:34] <randall> yes i just bought mincraft and it is saying iam still in the demo
#4124 [21:34] <Ap> when i log in it says access violation
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#4127 [21:35] * Tim is now known as Guest24244
#4128 [21:36] <randall> no i have no access viloation.it just says iam useing the demo verison when i bought the full game.
#4129 [21:36] <hackcr> Absol, I think this may help you : I have a laggy computer
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#4132 [21:37] <Hopsoplo> First of all, merry Christmas! Second of all, I tried logging onto minecraft today and I got an error message telling me there was trouble "rendering certain aspects of the game". It was recommended that I try updating my video card drivers, but when I tried to do that I was told there were no updates availible. I have a link here that has that all in your language, mind taking a look at it?
#4133 [21:37] <Hopsoplo> http://paste.ubuntu.com/14211585/
#4134 [21:38] * Guest24244 [Guest24244@notlogged] has quit. (Ping timeout: 204 seconds)
#4135 [21:39] <Ap> fuckers
#4136 [21:39] <Absol> Ap: Please keep it civil
#4137 [21:39] * Ap [Ap@notlogged] has quit. (Quit: Web client closed)
#4138 [21:40] <hackcr> Andrio, I think this may help you : I have a laggy computer
#4139 [21:42] <hackcr> Andrio? are you still here?
#4140 [21:43] <Andrio> Yeah
#4141 [21:43] <hackcr> did the task manager find the problem?
#4142 [21:44] <Andrio> That's on your end...
#4143 [21:44] <hackcr> ?
#4144 [21:44] <Andrio> press Ctrl+Alt+Delete
#4145 [21:44] * gdog [gdog@notlogged] has quit. (Quit: Web client closed)
#4146 [21:45] <hackcr> ! my old server is crash in the end and I spawn in the normal world, is that it?
#4147 [21:46] <hackcr> my old server is crash in the end and I spawn in the normal world, is that it?
#4148 [21:46] <hackcr> then
#4149 [21:47] <hackcr> umm what next
#4150 [21:47] <Andrio> Probably because you deleted it
#4151 [21:47] <Andrio> in Task Manager, look for any 'java' instances
#4152 [21:47] <Andrio> and close them.
#4153 [21:48] <hackcr> in where
#4154 [21:48] <Andrio> Did you Ctrl+Alt+Delete?
#4155 [21:48] <hackcr> no
#4156 [21:49] * silentswifter [silentswifter@notlogged] has joined #minecrafthelp
#4157 [21:50] <silentswifter> guys i need help
#4158 [21:50] <silentswifter> i changed my mojang account password
#4159 [21:50] <silentswifter> but i stil cant log in
#4160 [21:50] <hackcr> where?
#4161 [21:50] <silentswifter> on minecraft
#4162 [21:50] <silentswifter> i forgotten my password
#4163 [21:50] <silentswifter> so i went to request a email for password change
#4164 [21:50] <silentswifter> but after i changed it,i still cant log into it
#4165 [21:51] * Cornrose75 [Cornrose75@notlogged] has joined #minecrafthelp
#4166 [21:51] * Noms [Noms@notlogged] has joined #minecrafthelp
#4167 [21:52] <Anna> silentswifter: how many times did you try log in?
#4168 [21:52] <silentswifter> anyone?
#4169 [21:52] <silentswifter> quite a number of times
#4170 [21:52] <Anna> ??> silentswifter login/throttle
#4171 [21:52] <Absol> silentswifter: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#4172 [21:52] <silentswifter> do i get locked out?
#4173 [21:52] <Absol> silentswifter: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#4174 [21:52] <silentswifter> oh oh okay
#4175 [21:52] <silentswifter> thanks
#4176 [21:52] <Cornrose75> I cant get any rabbits to spawn and its been about 2 hours that i have searched any sugestions.
#4177 [21:52] <Noms> Hello, I have purchased Minecraft from minecraft.net , and I saw that previous owners get Minecraft Windows 10 Free, so I clicked on it and it took me to the store page, but it does not say 'Reddem your free copy' or anything like that. Help?
#4178 [21:53] * Liam [Liam@notlogged] has joined #minecrafthelp
#4179 [21:53] * Liam is now known as Guest70844
#4180 [21:53] <Andrio> Noms, you need to already have owned Minecraft before the Windows 10 beta was released.
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#4183 [21:55] * silentswifter [silentswifter@notlogged] has quit. (Quit: Web client closed)
#4184 [21:55] <BlackWroughnot> i am trying to download minecraft for the first time on windows 10 but apperently dont have any available drivers http://paste.ubuntu.com/14210866/
#4185 [21:55] * Guest70844 is now known as Liam
#4186 [21:57] <Andrio> BlackWroughnot, I'm afraid your graphics controller is not supported on Windows 10. You'll need to downgrade to Windows 7, or use a newer PC.
#4187 [21:58] <Hopsoplo> Hey, I'm really sorry if this sounds rude, just making sure my questions didn't get buried under everyone else's.
#4188 [21:59] * hackcr_ [hackcr_@notlogged] has joined #minecrafthelp
#4189 [21:59] * BlackWroughnot [BlackWroughnot@notlogged] has quit. (Ping timeout: 204 seconds)
#4190 [22:00] <hackcr_> oops I just accidently loggout
#4191 [22:00] * hackcr_ [hackcr_@notlogged] has quit. (Client Quit)
#4192 [22:00] <Cornrose75> ?how do you find rabbits eaiser b/c i cant find one
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#4195 [22:00] <hackcr_> who use my name?
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#4200 [22:02] <silentswifter> if my acc get locked,does it mean i cant log onto minecraft as well?
#4201 [22:02] <hackcr> I am back
#4202 [22:02] <Hopsoplo> Cornrose make sure you're playing in version 1.8, if you are then try looking for rabbits in the forests, plains, and extreme hills biomes. Check out the wiki for more questions like that.
#4203 [22:02] <Anna> silentswifter: yes, just wait 3 hours like Absol said.
#4204 [22:03] <silentswifter> damn okay
#4205 [22:03] <Cornrose75> Thanks Hopsoplo
#4206 [22:03] <hackcr> so, how do I close my server in task manager?
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#4209 [22:04] <hackcr> so, how do I close my server in task manager?
#4210 [22:05] <Andrio> It's a Java application, so look for 'java' or 'javaw'
#4211 [22:06] <Hopsoplo> First of all, merry Christmas! Second of all, I tried logging onto minecraft today and I got an error message telling me there was trouble "rendering certain aspects of the game". It was recommended that I try updating my video card drivers, but when I tried to do that I was told there were no updates availible. I have a link here that has that all in your language, mind taking a look at it?
#4212 [22:06] <hackcr> No java or javaw
#4213 [22:06] <Hopsoplo> http://paste.ubuntu.com/14211585/
#4214 [22:07] <Easy_EE> my minecraft keeps crashing and saying i need to update my drivers... so i did this tutorial that the minecraft exe send me too and when i finished all the dxdiag instructions it led me to thisà
#4215 [22:07] <Easy_EE> After you have the link to your DxDiag report, simply visit one of the technical support resources, and give them a brief description of your issue along with the link to your DxDiag report. From there on, they will give you further instruction. i clicked thisà
#4216 [22:09] <hackcr> No java or javaw
#4217 [22:09] <Easy_EE> uh
#4218 [22:10] <Easy_EE> it says lack of updated graphic drivers
#4219 [22:10] <hackcr> Easy_EE, i am not one of the helper
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#4221 [22:10] <Easy_EE> oh ok
#4222 [22:10] <hackcr> but andrio is
#4223 [22:11] <yeager> OH GOD the windows 10 beta is xbox live
#4224 [22:11] <Easy_EE> andrio
#4225 [22:11] <yeager> i thought i got it to work and its xbox version lol
#4226 [22:11] <yeager> back to the drawing board
#4227 [22:13] <Easy_EE> so about this dxdiag report...
#4228 [22:14] <Easy_EE> oh hi have the same problem as Hopsoplo
#4229 [22:14] <Easy_EE> my link is
#4230 [22:14] <Easy_EE> http://paste.ubuntu.com/14211722/
#4231 [22:15] <hackcr> Andrio? I cant find any of the java or javaw
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#4233 [22:16] <Andrio> hackcr, are you on the Processes tab?
#4234 [22:16] <Easy_EE> huh\
#4235 [22:16] <Andrio> Easy_EE, install this: http://www.nvidia.de/download/driverResults.aspx/96951/de
#4236 [22:16] <hackcr> what is it
#4237 [22:16] * Easy_EE [Easy_EE@notlogged] has quit. (Quit: Web client closed)
#4238 [22:17] <Andrio> hackcr, click More details
#4239 [22:17] <Andrio> if on Windows 8+
#4240 [22:17] * TheGamerIsComing [TheGamerIsComing@notlogged] has joined #minecrafthelp
#4241 [22:17] <hackcr> I am in windows 7
#4242 [22:17] * AlyxiaFox [AlyxiaFox@notlogged] has joined #minecrafthelp
#4243 [22:17] <Andrio> Ah
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#4245 [22:19] <AlyxiaFox> Hey guys i have had some issues logging in today. I have reset my password 3 times and tried to login on the website on mojang's website and the old minecraft.net website and nether of them work. i have 2 accounts and they both say invalid email/password after i reset them. Any ideas?
#4246 [22:20] <Jasmine> ??> AlyxiaFox login/throttle
#4247 [22:20] <Jasmine> ??> AlyxiaFox login/throttle
#4248 [22:20] <Absol> AlyxiaFox: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#4249 [22:20] <Absol> AlyxiaFox: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#4250 [22:21] <AlyxiaFox> is it a lockout on the account or on my IP?
#4251 [22:21] <Jasmine> Your IP address.
#4252 [22:21] <hackcr> Absol, I am in windows 7
#4253 [22:22] <Andrio> hackcr, you might be better off just restarting the computer.
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#4255 [22:25] <AlyxiaFox> Thanks all~
#4256 [22:29] <yeager> okay guys, my launcher gets stuck at loading versions, ive deleted mcafee, malware scanned, deleted old java redownloaded minecraft.
#4257 [22:30] <hackcr> yep
#4258 [22:30] <hackcr> and I was eating lunch
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#4261 [22:33] * Absol kicked thisissomeshit from #minecrafthelp (Reason: hisissomeshit :Keep it civilized, you are just a human)
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#4263 [22:35] <FMLORD> hi i had redeemed my code for minecraft a while ago
#4264 [22:35] <FMLORD> and now
#4265 [22:35] <FMLORD> they say my code has been redeemed but i did not do it
#4266 [22:35] <FMLORD> can anyone please help me with this problem
#4267 [22:35] <FMLORD> thnak u on advance
#4268 [22:36] <hackcr> Andrio, how about the thing you said earlier----Ctrl+Alt+Delete?
#4269 [22:36] <FMLORD> ???
#4270 [22:36] <FMLORD> sry
#4271 [22:37] <FMLORD> just can anyone please help me
#4272 [22:37] <Andrio> FMLORD, did you redeem it or not...?
#4273 [22:37] <Andrio> hackcr, that means hold a Ctrl and Alt key and press Delete
#4274 [22:37] <FMLORD> no i did not
#4275 [22:37] <FMLORD> but it says redeemed
#4276 [22:38] <hackcr> and, then what
#4277 [22:38] <FMLORD> Minecraft: Windows 10 Edition Beta 11 August, 2015
#4278 [22:38] <FMLORD> i claimed then
#4279 [22:38] <FMLORD> and now cant redeem
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#4282 [22:39] <hackcr> Andrio, then what to do?
#4283 [22:40] <hackcr> after pressing the Ctrl+Alt+Delete?
#4284 [22:41] <IRON_SWAG-01> i cant seem to get my minecraft working....do i copy and paste the report file thing....
#4285 [22:42] <Hopsoplo> It's been a while, can anyone help? Or should I just go on my way?
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#4289 [22:43] <Hopsoplo> Goodbye then
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#4292 [22:46] <FMLORD> guys help pls
#4293 [22:46] * Jack is now known as Guest15584
#4294 [22:47] <yeager> its wierd, my minecraft launcher just doesnt want to load
#4295 [22:47] <yeager> ive even turned off windows defender and firewall too, just nothing seems to work on it
#4296 [22:49] <FMLORD> what happends
#4297 [22:49] <FMLORD> can u tell me
#4298 [22:49] <FMLORD> u are using windows?
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#4300 [22:51] <yeager> nothing happens and yes im windows 10
#4301 [22:51] <yeager> it just stops at loading versions
#4302 [22:52] <BPIL> Minecraft says my drivers are out of date, and I've tried everything I can to do it. Here's a link to a Direct X report http://paste.ubuntu.com/14211952/
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#4305 [22:56] <FMLORD> ok i did thanks
#4306 [22:56] <FMLORD> for nothing
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#4312 [23:07] <BPIL> nope, too lazy
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#4314 [23:08] <SirPeteThe1st> Looking for Noppes?
#4315 [23:08] <Jasmine> No?
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#4317 [23:09] <Chromaryu> ?? mods
#4318 [23:09] <Absol> mods: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#4319 [23:09] <Absol> mods: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#4320 [23:09] <Chromaryu> Oops
#4321 [23:10] <carcoolpsp> I keep getting "Lack of updated graphics drivers" error message and i did everything the support page told me to do but nothing seems to be working, all my drivers are up to date but it still wont let me play, all if this started happening after i upated my PC to windows10
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#4323 [23:10] <carcoolpsp> http://paste.ubuntu.com/14212034/ i have this DxDiag report the support page told me to send
#4324 [23:11] * SirPeteThe1st [SirPeteThe1st@notlogged] has quit. (Quit: Web client closed)
#4325 [23:11] <Chromaryu> carcoolpsp: unfortunately, your graphic board does not support windows 10
#4326 [23:11] * Shay123456789 [Shay123456789@notlogged] has joined #minecrafthelp
#4327 [23:11] <Chromaryu> You need to downgrade older version of windows.
#4328 [23:11] <carcoolpsp> how do i do that
#4329 [23:12] <Chromaryu> or buy new Graphic board if you are using Desktop PC.
#4330 [23:12] <Shay123456789> it told me to upgrade to 10 windows so I did. Now it wont let me download minecraft.
#4331 [23:12] <Chromaryu> Buy new PC is always answer.
#4332 [23:12] <carcoolpsp> well r u gonna buy me a new pc?
#4333 [23:13] <Shay123456789> how much are those? I just bought this card for my daughter now i Have to by that?
#4334 [23:13] <Chromaryu> ??> carcoolpsp win/downgrade
#4335 [23:13] <Absol> carcoolpsp: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#4336 [23:13] <Chromaryu> Shay123456789: not for you
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#4339 [23:14] <KonaKoko> Hi, can someone figure out why my pixel format is not accelerating? Heres the DxDiag: http://paste.ubuntu.com/14212062/
#4340 [23:14] <Andrio> Well, you're trying to run Minecraft in a VM.
#4341 [23:14] <Andrio> In my experience, that's unplayable even if it does work.
#4342 [23:14] <KonaKoko> oh
#4343 [23:15] <KonaKoko> weelllllllll
#4344 [23:15] * orthoplex64 [orthoplex64@notlogged] has joined #minecrafthelp
#4345 [23:15] <KonaKoko> bye
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#4348 [23:15] * Chromaryu is now known as Chroma|AFK
#4349 [23:17] <carcoolpsp> that link did not help
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#4353 [23:23] <Shay123456789> basically no one has answers on here and then gets crappy when people get frustrated? I will just get ahold of a real computer person. Merry Christmas and hopefully you can actually help somone out. all you had to do was say you dont know the answers
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#4358 [23:25] <Dalton> I am trying to buy minecraft and it wont let me and i have been trying for six hours
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