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#3 [00:23] <logkeo> okay if i'm running latest version of OS X does anyone know where my /minecraft folder is? It's not in any libraries. I've managed to install forge, but can't find it to install anything else. Trying to get back into minecraft been off for a WHILE.
#4 [00:24] <logkeo> Also, when I search in Finder, I come up with nothing.
#5 [00:27] <logkeo> okay if i'm running latest version of OS X does anyone know where my /minecraft folder is? It's not in any libraries. I've managed to install forge, but can't find it to install anything else. Trying to get back into minecraft been off for a WHILE.
#6 [00:28] <webrosc> ??> logkeo mac/.minecraft
#7 [00:28] <Absol> logkeo: To get at Minecraft's locally stored files on a Mac, in the Finder, from the Go menu, select 'Go to Folder', and type in: ~/Library/Application Support/minecraft, and click Go.
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#10 [00:29] <webrosc> or, open launcher, click edit profile, and then open game dir
#11 [00:30] <logkeo> I've been trying all of this and none of it is saved in my Library.
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#19 [00:48] <Judgement2012> Does anyone here use the Progressive automation mod, or any mod similar to it?
#20 [00:49] <Judgement2012> I'm trying to use an auto crafter, but it's not responding. Any ideas on how to fix it?
#21 [00:51] <webrosc> ?? mods
#22 [00:51] <Absol> mods: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#23 [00:51] <Absol> mods: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#24 [00:51] <Judgement2012> Alright, thanks anyway.
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#29 [00:53] <stormymonster> Hi, new to minecraft. want to know how to play minecraft with other players on xbox 360
#30 [00:54] <webrosc> add them to friends list, join their game, or invite them to yours
#31 [00:54] <webrosc> thats all i know
#32 [00:54] <stormymonster> how do i add to friends list. or join their game
#33 [00:54] <webrosc> as in xbox friends list
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#39 [00:57] <Bigtiny6181> I just updated the launcher, and now I cannot connect to any online servers.
#40 [00:57] <Bigtiny6181> I sent an email to mojang, and they directed me here.
#41 [00:58] <webrosc> what error does it give?
#42 [01:01] <Bigtiny6181> It just says communication error Or it says can't reach server. All servers are showing a red X
#43 [01:01] <webrosc> what exactly does it say?
#44 [01:01] <webrosc> what servers are you trying?
#45 [01:04] <Bigtiny6181> No exact error code. It won't even allow me to click "join server". Is it possible updating to the new launcher would put me back to an older version of minecraft? I
#46 [01:05] <webrosc> whats your client version, and what servers are you trying to join?
#47 [01:06] <webrosc> client version is on the top left of the window
#48 [01:06] <Bigtiny6181> I feel so dumb. It's did put me to an older version of minecraft. Just figured out how to update. Sorry to bother you. Lol. Thanks for the help.
#49 [01:07] <webrosc> no worries
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#70 [03:56] <lemuel> i need help
#71 [03:57] <lemuel> what is this java.lang.Nullpointers about
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#93 [05:11] <vincent> hey i have problem with the minecraft windows 10 version, the game launch then stop working
#94 [05:12] <vincent> is the problem because i have original version of minecraft?
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#97 [05:28] <APowerPVP> hi
#98 [05:28] <APowerPVP> mein launcher stürtzt immer ab http://paste.ubuntu.com/14671220/
#99 [05:29] <Andrio> Yeah, that PC is too old to run Minecraft.
#100 [05:29] <APowerPVP> wie geht das
#101 [05:30] * ahmed_KSA_75 [ahmed_KSA_75@notlogged] has joined #minecrafthelp
#102 [05:30] <APowerPVP> mein freund kann aber auch und hat den selben pc
#103 [05:30] <ahmed_KSA_75> nnknkmn
#104 [05:31] <ahmed_KSA_75> كيف العب
#105 [05:31] <APowerPVP> ich habe mc installiert und geht nicht http://paste.ubuntu.com/14671220/
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#108 [05:34] <APowerPVP> ich kann nicht spielen mein mc crashed immer
#109 [05:35] <APowerPVP> http://paste.ubuntu.com/14671220/
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#113 [05:35] <Bunzieboy> hello everyone :)
#114 [05:35] <APowerPVP> biitte ich brauch hilfe http://paste.ubuntu.com/14671220/
#115 [05:36] <Prakhar1303> I cant see signs in any world. Please help
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#119 [05:37] <Andrio> Prakhar1303, are you using any mods or resource packs?
#120 [05:38] <Prakhar1303> no not at all
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#122 [05:38] <Andrio> Hm
#123 [05:38] <Andrio> ??> Prakhar1303 launcher/log
#124 [05:38] <Absol> Prakhar1303: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#125 [05:38] <Absol> Prakhar1303: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#126 [05:38] <Andrio> ??> Prakhar1303 launcher/open
#127 [05:38] <Absol> Prakhar1303: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#128 [05:40] <Prakhar1303> k im doing
#129 [05:42] <Prakhar1303> http://paste.ubuntu.com/14671263/
#130 [05:42] <Prakhar1303> i did it
#131 [05:42] <Andrio> Hm, that's not the official launcher...
#132 [05:42] <Andrio> I don't see anything missing there though.
#133 [05:43] <Lord_Ralex> Where did you get that launcher
#134 [05:43] <Prakhar1303> team extreme
#135 [05:43] <Lord_Ralex> Yeah...
#136 [05:43] <Lord_Ralex> We don't support pirates
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#143 [05:51] <kikiohno> i need help downloading minecraft forge
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#146 [05:52] <kikiohno> i need help downloading minecraft forge
#147 [05:52] * de_tijger_gamer [de_tijger_gamer@notlogged] has joined #minecrafthelp
#148 [05:52] <kikiohno> can anyone help?
#149 [05:52] * de_tijger_gamer [de_tijger_gamer@notlogged] has quit. (Client Quit)
#150 [05:52] <Vanjiga> goo gle forge modloader
#151 [05:52] <kikiohno> okay what link
#152 [05:54] <kikiohno> what next
#153 [05:54] <Vanjiga> w8
#154 [05:55] <Vanjiga> http://files.minecraftforge.net/
#155 [05:55] <Vanjiga> you find it here
#156 [05:56] <Vanjiga> just get the installer for your version
#157 [05:56] <kikiohno> i got it installed what now
#158 [05:57] <Vanjiga> you get the file called mods
#159 [05:57] <Vanjiga> when you first run it
#160 [05:57] <Vanjiga> and then you can mod it
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#162 [05:58] <Vanjiga> if that was your goal
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#167 [06:01] <Guest31668> i click play on the minecraft launcher and it takes me to a blank game output tab and doesnt open the game
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#169 [06:06] <Guest31668> i click play on the minecraft launcher and it takes me to a blank game output tab and doesnt open the game
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#172 [06:16] <Sam> hello?
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#180 [06:23] <Blade_River> Hello, I have problem with log in to minecraft becouse in every time need register, I'm already register on minecraft and mojang, somebody know what I can do ( i maybe speak polish ?) :D
#181 [06:27] <Blade_River> where is everybody?
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#183 [06:32] <Blade_River> Cast0077 hello
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#185 [06:38] <EnderGames> hello
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#189 [06:47] <Gejmr78> hi
#190 [06:47] <Gejmr78> Hello, I need help when I download to my phone minecraft wrote me this : When analyzing the package error occurred :(
#191 [06:48] <Gejmr78> :(
#192 [06:51] <Gejmr78> Hello, I need help when I download to my phone minecraft wrote me this : When analyzing the package error occurred :(
#193 [06:51] <Gejmr78> Hello, I need help when I download to my phone minecraft wrote me this : When analyzing the package error occurred :(
#194 [06:51] <Gejmr78> Hello, I need help when I download to my phone minecraft wrote me this : When analyzing the package error occurred :(
#195 [06:51] <Gejmr78> Hello, I need help when I download to my phone minecraft wrote me this : When analyzing the package error occurred :(
#196 [06:52] * Absol kicked Gejmr78 from #minecrafthelp (Reason: ejmr78 :Stop spamming)
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#198 [06:54] <zexa823> Hello, I need help when I download to my phone minecraft wrote me this : When analyzing the package error occurred :(
#199 [06:55] <zexa823> hi
#200 [06:55] <zexa823> help me
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#213 [07:17] <Tenzin_1> Have a
#214 [07:18] <Tenzin_1> I'm getting an exception that says Pixel Format Not Accelerated. I've run the dxdiag (nostic) which has generated a URL. The instructions I've found to resolve this issue says to locate one of the many support sites and paste the url
#215 [07:18] <Tenzin_1> btw, the url is http://paste.ubuntu.com/14671611/
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#218 [07:26] <rafa-games{pvp}> oieu
#219 [07:26] <rafa-games{pvp}> brasil
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#235 [07:46] <Mineline> why i cant play minecraft?
#236 [07:46] <GreyVulpine> Well, what happens when you try?
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#248 [08:02] <salm412> i haven't played minecraft for a year or two, i tried to download it again, i'm apparently having difficulties with pixel format
#249 [08:05] <GreyVulpine> salm412 - Follow the directions at: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#250 [08:05] <salm412> yes i did that that's how i got here
#251 [08:05] <salm412> http://paste.ubuntu.com/14671798/
#252 [08:05] <GreyVulpine> salm412 - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
#253 [08:05] * nicoleto777 [nicoleto777@notlogged] has joined #minecrafthelp
#254 [08:06] <salm412> alright thanks for the help
#255 [08:07] <nicoleto777> necesito ayuda con mi formato de pixel que dice que no esta acelerado
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#257 [08:08] <nicoleto777> http://paste.ubuntu.com/14671822/
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#259 [08:09] <GreyVulpine> nicoleto777 - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
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#263 [08:11] <zexa823> hi
#264 [08:11] <zexa823> how to download Minecraft Pe ????
#265 [08:11] <GreyVulpine> For the phone/tablet?
#266 [08:12] <GreyVulpine> Check your device's app store
#267 [08:12] <zexa823> phone
#268 [08:12] <zexa823> in the App Store 's Paid
#269 [08:12] <GreyVulpine> Exactly
#270 [08:14] <zexa823> when I downloaded it so I was writing error in the analysis packages
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#272 [08:15] <GreyVulpine> Did you use the paid version?
#273 [08:15] <AbuFaisal313> hi
#274 [08:16] <AbuFaisal313> yeah
#275 [08:16] <GreyVulpine> AbuFaisal313 - Hi
#276 [08:16] <zexa823> no
#277 [08:16] <AbuFaisal313> i have a problom
#278 [08:16] <GreyVulpine> zexa823 - Then we cannot help you
#279 [08:16] <GreyVulpine> AbuFaisal313 - With?
#280 [08:16] <AbuFaisal313> this
#281 [08:16] <AbuFaisal313> http://paste.ubuntu.com/14671870/
#282 [08:16] <GreyVulpine> AbuFaisal313 - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
#283 [08:17] <zexa823> but I had the same version downloaded for free but then I deleted it and now I can not download
#284 [08:17] * FoxyCrafter101 [FoxyCrafter101@notlogged] has joined #minecrafthelp
#285 [08:17] <GreyVulpine> Yeah, because you used the pirated version
#286 [08:17] <AbuFaisal313> and yeah i have another problom
#287 [08:17] <GreyVulpine> AbuFaisal313 - And that is?
#288 [08:18] <zexa823> :(
#289 [08:18] <AbuFaisal313> when i had windows 7 i reedemed the windows 10 edition of minecraft and then my computer was turned off then
#290 [08:18] <AbuFaisal313> and now i cant reedem it
#291 [08:18] * yamim [yamim@notlogged] has joined #minecrafthelp
#292 [08:19] <GreyVulpine> AbuFaisal313 - You'll need to contact Mojang Support about that
#293 [08:19] <GreyVulpine> AbuFaisal313 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#294 [08:19] <AbuFaisal313> ok
#295 [08:19] <AbuFaisal313> thank you for your kindness
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#300 [08:21] <zexa823> please send me a link to download Minecraft pe 0.13.0 apk
#301 [08:21] <GreyVulpine> No
#302 [08:21] <zexa823> why?
#303 [08:21] <GreyVulpine> Pirate elsewhere, not here
#304 [08:22] <zexa823> it is not
#305 [08:22] <GreyVulpine> Then pay for it
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#308 [08:24] <zexa823> that's no way for a meaningless plaid I pay !
#309 [08:24] <GreyVulpine> Yeah, good bye
#310 [08:24] <GreyVulpine> !k zexa823
#311 [08:24] * GreyBot kicked zexa823 from #minecrafthelp (Reason: exa823 :<Kicks:1472>)
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#313 [08:28] <ValoValey> I can not login , I've also changed the password
#314 [08:28] <GreyVulpine> Tried a lot of times?
#315 [08:29] <ValoValey> why
#316 [08:29] <GreyVulpine> ValoValey - After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems to protect the account against brute force attacks to gain access. This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
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#318 [08:29] <ValoValey> ok THANKS
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#320 [08:35] <blackninja> hello?/
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#322 [08:36] <blackninja> I am having touble signing in i know my password and log in but it still wont let me in
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#325 [08:40] <blackninja> I am having touble signing in i know my password and log in but it still wont let me in
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#339 [09:10] <fran> hi, i'm here because i cannot resolve my issue https://bugs.mojang.com/browse/MC-96060 , i someone could help me i would appreciate it so much, thanks, and sorry wasting your time.
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#345 [09:17] <fran> ??
#346 [09:18] <CubeTheThird> fran, what anti-virus and firewall software do you have?
#347 [09:19] <fran> outpost
#348 [09:19] <fran> but i uninstalled it and still getting this issue
#349 [09:20] <fran> like other people, the problem is no longer the anti virus i guess
#350 [09:20] <CubeTheThird> fran, did you reboot after uninstalling it?
#351 [09:21] <fran> yep
#352 [09:21] <CubeTheThird> fran, ok let's do a malware scan
#353 [09:21] <CubeTheThird> ??> fran av/adwcleaner
#354 [09:21] <Absol> fran: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#355 [09:21] <Absol> fran: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#356 [09:22] <fran> sorry for asking but, are you a mojangsta or a regular person?
#357 [09:22] * porkskinnah [porkskinnah@notlogged] has joined #minecrafthelp
#358 [09:23] <CubeTheThird> fran, this chatroom is run by community volunteers. Why does that matter?
#359 [09:23] <fran> it dont matter, sorry, i will do the malaware scan
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#364 [09:24] <wmln> ola
#365 [09:25] <wmln> preciso de ajuda para rodar o minecrafit
#366 [09:25] <fran> wmln, you shoul'd speak english, it will be helpfull
#367 [09:25] <samirax__> hello do some one speak netherlands
#368 [09:26] <CubeTheThird> samirax__, we only speak English here
#369 [09:26] <fran> Você terá que falar Inglês
#370 [09:26] <wmln> Excuse me
#371 [09:26] <wmln> I need help to run minecrafit
#372 [09:26] <samirax__> oh srry me game don't can play
#373 [09:26] <CubeTheThird> wmln, what's the problem?
#374 [09:26] <CubeTheThird> samirax__, what's the problem?
#375 [09:27] <samirax__> some code i neet but I don't now wer die is
#376 [09:28] <wmln> I use win10, and are experiencing this error when I enter org.lwjgl.LWJGLException: Pixel format not accelerated
#377 [09:28] <CubeTheThird> samirax__, is there an error message or crash report?
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#379 [09:28] <CubeTheThird> wmln, do you have a dxdiag report?
#380 [09:28] <wmln> yes
#381 [09:28] <wmln> http://paste.ubuntu.com/14672292/
#382 [09:29] <samirax__> som problem
#383 [09:29] <CubeTheThird> wmln, delete your minecraft launcher, and install the newer one from https://minecraft.net/download
#384 [09:29] <samirax__> error
#385 [09:29] <cridders> i brought minecraft last year and its now saying i can only play demo
#386 [09:30] <CubeTheThird> samirax__, what does the error say?
#387 [09:30] <CubeTheThird> cridders, what is your minecraft username?
#388 [09:30] <cridders> XBlackRoseXX
#389 [09:31] <CubeTheThird> cridders, when you login to account.mojang.com/me do you see that username?
#390 [09:31] <cridders> i dunno i will have a look now
#391 [09:32] <samirax__> windows 10 I put one download but het don't can go foter
#392 [09:32] <fran> maybe he gave his password to someone
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#394 [09:33] <samirax__> de game crast
#395 [09:33] <CubeTheThird> samirax__, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#396 [09:33] <wmln> CubeTheThird, thanks I'm doing the procedure.
#397 [09:33] * VeetuliKakkonen [VeetuliKakkonen@notlogged] has joined #minecrafthelp
#398 [09:35] <cridders> yeah its coming up saying thats my username CubeTheThird
#399 [09:35] <CubeTheThird> cridders, and you used the same email to login to the game?
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#401 [09:36] <VeetuliKakkonen> Trying to install Minecracft for my boy's computer...
#402 [09:36] <cridders> yeah i have and its just coming up saying play demo
#403 [09:36] <VeetuliKakkonen> Not working.
#404 [09:36] * samirax__ [samirax__@notlogged] has quit. (Ping timeout: 204 seconds)
#405 [09:36] <CubeTheThird> VeetuliKakkonen, what happens?
#406 [09:36] <CubeTheThird> ??> cridders launcher/relog
#407 [09:36] <Absol> cridders: You may need to refresh your login session. To do this, click "Switch Users" in the launcher, and logout. After this, log back in, and try the game again.
#408 [09:37] <cridders> okay thank you
#409 [09:37] <VeetuliKakkonen> Just installed Windows10 and probably something to do with the graphics but just cannot fix it!
#410 [09:38] <CubeTheThird> VeetuliKakkonen, do you have a dxdiag report?
#411 [09:38] <VeetuliKakkonen> yep
#412 [09:38] <CubeTheThird> VeetuliKakkonen, give a URL to it here
#413 [09:38] <VeetuliKakkonen> is it the one as guided to copypase to ubuntu?
#414 [09:38] <VeetuliKakkonen> http://paste.ubuntu.com/14672350/
#415 [09:39] <VeetuliKakkonen> like that?
#416 [09:39] <CubeTheThird> VeetuliKakkonen, yes, one moment
#417 [09:39] <VeetuliKakkonen> thanks
#418 [09:40] <CubeTheThird> VeetuliKakkonen, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#419 [09:41] <VeetuliKakkonen> ok, thanks. Will try to solve it. Will the purchase still be valid for other computer/new graphics card/after downgrade (hopefully don't have to try that..)?
#420 [09:42] <CubeTheThird> VeetuliKakkonen, yes, you can install it on any computer
#421 [09:42] <VeetuliKakkonen> ok, thanks for the info. I'll be back :)
#422 [09:43] <fran> cubethethird, how can a malaware keepeng me to not play SPECIFIC minecraft snapshots? sorry bad english
#423 [09:43] <CubeTheThird> fran, oh? your issue only happens with specific ones eh?
#424 [09:44] <fran> i mean, every snapshot before 15w46a just work but after 15w46a start, but creating a new world result in crash
#425 [09:45] <fran> is the weirdest crash that i know
#426 [09:46] <CubeTheThird> fran, the crash is caused by a blocked connection between the game client and internal server that is running
#427 [09:46] <CubeTheThird> fran, if it's only happening past a certain version, it's possible there was a change to the network protocol used to communicate between these
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#430 [09:47] <CubeTheThird> fran, a similar crash has been reported hundreds of times by users, and only affects versions 1.7+
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#432 [09:47] <fran> sooo, i should update my launcher or something? ( cleaning .minecraft folder obviusly)
#433 [09:47] <CubeTheThird> fran, did you do the malware scan?
#434 [09:47] <fran> 3 hours to go, so i have to wait
#435 [09:47] <CubeTheThird> 3 hours to download it?
#436 [09:47] <fran> i have almost 2 tb of data
#437 [09:48] <fran> no, 3 hours to scan
#438 [09:48] <Sherlock> Can't render the pixels.... this is the dxdiag: http://paste.ubuntu.com/14672441/
#439 [09:48] <CubeTheThird> ah
#440 [09:48] <CubeTheThird> Sherlock, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#441 [09:49] <Sherlock> oh....
#442 [09:49] <Sherlock> ok, thanks
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#444 [09:49] <fran> windows 10 is causing troubles lol
#445 [09:50] <CubeTheThird> for all those people who's computer are like 7 years old
#446 [09:50] <fran> i know right xD, i mean 2 gb of ram?? 2 gb?? how coul'd they!
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#448 [09:53] <fran> hey cubethethird, if its not a malaware im lost in the ocean right?
#449 [09:53] <CubeTheThird> fran, no there's other stuff we can check too
#450 [09:54] <fran> thanks, i just want to know minecraft 1.9, the new sounds, end citys, just wanna see it ...
#451 [09:55] <fran> and hear it
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#453 [09:58] <deri> when i tried to open minecraft my computer sayed that i should update my graphics drivers here is a link they wanted me to show you : http://paste.ubuntu.com/14672494/
#454 [10:00] <CubeTheThird> deri, delete your minecraft launcher, and get the newer one from https://minecraft.net/download
#455 [10:00] <deri> okay thanks
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#458 [10:03] <fran> i have an old pirate launcher that i used to test minecraft before buying it, could that be the problem?
#459 [10:03] <IndefinidoGamer> algum brasileiro ai
#460 [10:04] <IndefinidoGamer> estou com problemas para trocar minha skin
#461 [10:04] <CubeTheThird> fran, very likely
#462 [10:04] <CubeTheThird> ??> IndefinidoGamer lang/pt
#463 [10:04] <Absol> IndefinidoGamer: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
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#466 [10:05] <fran> omg, how can that be possible?? i will delete it inmediatelly
#467 [10:06] <CubeTheThird> fran, wait, is that the launcher you were using?
#468 [10:06] <IndefinidoGamer> I bought my mine today and I'm trying to change my skim and can not
#469 [10:06] <fran> no, no
#470 [10:06] <CubeTheThird> IndefinidoGamer, what happens when you try?>
#471 [10:07] <fran> im using the premium one
#472 [10:07] <CubeTheThird> fran, ah.. then no it wouldn't likely be the cause, unless it contains a virus
#473 [10:07] <fran> im sure that it dont contains anything, but im deleting it anyway
#474 [10:08] <IndefinidoGamer> I say I have to register more'm already registered
#475 [10:08] <CubeTheThird> IndefinidoGamer, are you logging into minecraft.net with the same email you used to make your Mojang account?
#476 [10:09] <IndefinidoGamer> yes
#477 [10:10] <CubeTheThird> IndefinidoGamer, are you able to login to account.mojang.com/me
#478 [10:10] <IndefinidoGamer> yes
#479 [10:11] <CubeTheThird> IndefinidoGamer, what is your minecraft username?
#480 [10:12] * golub [golub@notlogged] has joined #minecrafthelp
#481 [10:12] <IndefinidoGamer> IndefinidoGamer
#482 [10:12] <CubeTheThird> IndefinidoGamer, and you see that username on account.mojang.com/me correct?
#483 [10:14] * Qball [Qball@notlogged] has joined #minecrafthelp
#484 [10:14] <IndefinidoGamer> I'm sorry ..... hahahaha ..... I was walking with another account ..... thank you very much for your help ..... so I notice after you spoke .......
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#487 [10:15] <CubeTheThird> well I'm glad that got sorted out
#488 [10:17] <IndefinidoGamer> thank you
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#505 [10:36] <lucas> aero
#506 [10:36] <lucas> minecraft
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#513 [10:41] <Help123> Hi
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#521 [10:53] <dumbass> when running `java -jar Minecraft.jar` it stalls at "Starting launcher", when running `java -jar .minecraft/launcher.jar`, i get a grey window. How do I set debug-flags for more error messages?
#522 [10:54] * pk04 [pk04@notlogged] has joined #minecrafthelp
#523 [10:55] <dumbass> hrrm, when running `java -jar .minecraft/launcher.jar` I can't close the window either
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#526 [10:58] <matias> fvvhdfbvhfdfbv
#527 [10:58] <matias> i need help to play minecraft
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#529 [11:01] <dumbass> Hrrm, for funsies i tried running the launcher with -Xmx 1G, and it started right away.
#530 [11:01] <Qball> has anyone in here coded bukkit plugins before
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#538 [11:08] <coolraider13> i cannot log into my minecraft it worked fine yesterday and all the time before but i tried to reset my password and when i do it tells me my email and password aint found but when i try to log in it wont let me due to credentials? im not going to email mojang because they take a week to answer i own a faction on a server and i need to be able to log in today or the fac will be closed within a day or two please help <3
#539 [11:08] <VeetuliKakkonen> Hi there still, is it possible that the problem (see my contact before) would be fixed with the newcoming Win10 or Minecraft updates?
#540 [11:10] <coolraider13> well idk because im using windows 7 because i heard windows 10 is laggy besides i never had anything tell me to update for minecraft i cant even log in on mojang and all my friends are playing right now fine with windows 7 and no updates on skype they are telling me
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#543 [11:13] <coolraider13> i just tried to log in again and says invalid credentialsexception:invalidcredentials
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#545 [11:16] <coolraider13> all my other accounts work just my main account cant log in not even reseting the password works
#546 [11:16] <coolraider13> all my other accounts work just my main account cant log in not even reseting the password works
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#560 [11:35] <naim0> mein accountist weg :(
#561 [11:35] <naim0> i speak german
#562 [11:36] <naim0> help plssss
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#564 [11:37] <naim0> help
#565 [11:37] <naim0> help
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#567 [11:37] <naim0> mein acc ist weg :((((((
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#569 [11:39] <naim0> help
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#571 [11:39] <naim0> you speak german ?
#572 [11:41] <naim0> help
#573 [11:41] <naim0> you speak german
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#580 [11:49] <Caah_Smith> meu minecraft não quer pegar oque eu faço?
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#597 [12:21] <kellan> i cant play minecraft and i bought it
#598 [12:21] <kellan> i cant play minecraft and i bought it
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#602 [12:23] <kellan> it says native unable
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#604 [12:23] <kellan> please help
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#611 [12:27] <mateus> minecraft
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#614 [12:29] <PaulGarcia05> http://paste.ubuntu.com/14673609/
#615 [12:29] <PaulGarcia05> tengo problemas con mi tarjeta de video
#616 [12:30] <GreyVulpine> PaulGarcia05 - Sorry, that computer doesn't meet minecraft's minimum requirements.
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#618 [12:30] <LolManoelxD> Ola
#619 [12:31] <LolManoelxD> Meu minecraft não abre por que ?
#620 [12:31] <LolManoelxD> Pode ne Ajudar ?
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#622 [12:32] <PaulGarcia05> :c gracias, pero que es lo que le falta?
#623 [12:32] <PaulGarcia05> procesador tarjeta de vudeo?
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#625 [12:33] <LolManoelxD> E que ele não entra
#626 [12:34] <LolManoelxD> Por que
#627 [12:34] <LolManoelxD> Ai mando eu Fix Ploblet ai eu fui
#628 [12:36] <LolManoelxD> Sim
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#630 [12:37] <LolManoelxD> Agora eu posso entra nele ?
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#632 [12:37] <LolManoelxD> Sim ele parouu Falo que Chasou
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#652 [12:53] <ChronicCaptin> Hi, I've been having issues loading up my minecraft lately. So, I completed the DxDiag Article and here is my link to the ubuntu Pastebin with my error. My error seems to have something to do with my Pixel Format not up to date. Thank you. http://paste.ubuntu.com/14673773/
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#655 [12:54] <GreyVulpine> ChronicCaptin - Download and install: http://www.nvidia.com/download/driverResults.aspx/96385/en-us
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#658 [12:55] <ChronicCaptin> Will do! Thank you, Grey
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#671 [13:04] <Hassanac> hello i have a problem i have buy a nother minecraft account to play white my best friend and today he will log in and he can´t and i can´t rest my pw. i dont get any email on my reg email adress
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#680 [13:09] <Hassanac> my first account has hacked last year and i rest my pw and make it save but now i can´t rest my other account i dont know what to do
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#683 [13:09] <Hassanac> sry if my english is not so good
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#686 [13:10] <tyler> its not letting me connect to a lan world
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#688 [13:11] <Guest10982> wont pop up on the screen when scanning
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#695 [13:17] <sebas> Error! Invalid import attempt. If you need help importing your legacy Minecraft account please visit our support center for further assistance
#696 [13:18] <sebas> no puedo migrar me sale ese error
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#702 [13:21] <sebas> Error! Invalid import attempt. If you need help importing your legacy Minecraft account please visit our support center for further assistance
#703 [13:22] <sebas> no puedo migrar mi cuenta de minecraft premium
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#711 [13:30] <superemily930> NEED HELP been trying for two days. keeps saying i need to update video drivers but i did they are up to date please help http://paste.ubuntu.com/14674049/
#712 [13:32] <GreyVulpine> Unfortunately, doesn't look like nvidia's released any updated drivers for that video chipset under windows 7
#713 [13:34] <superemily930> so what can i do
#714 [13:34] <GreyVulpine> Either reinstall with windows vista, or find a newer computer to play minecraft on
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#718 [13:35] <cantlogin> hello
#719 [13:36] <MarcusGamer> olá
#720 [13:36] <superemily930> i thought so thanks for youre help bought this used for my daughter only for minecraft guess i got screwed
#721 [13:36] <cantlogin> I need help with my login, i have reset my password 3 times already and minecraft and mojang both say invalid email or password
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#723 [13:37] <MarcusGamer> eu baixei o minecraft e quando coloquei para começar o jogo deu erro
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#725 [13:37] <MarcusGamer> http://paste.ubuntu.com/14674079/
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#727 [13:38] <MarcusGamer> alguém pode me ajudar?
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#729 [13:39] <Alex_> http://paste.ubuntu.com/14674095/ i need help with graphical card it says i need to update it i did that but still shows me the same thing
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#731 [13:40] <MarcusGamer> http://paste.ubuntu.com/14674079/ quando eu começo o jogo diz que preciso de atualização
#732 [13:40] <GreyVulpine> Alex_ - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
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#734 [13:41] <Alex_> Ah ok thanks ill try that
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#736 [13:42] <MarcusGamer> e eu
#737 [13:42] <MarcusGamer> ?
#738 [13:42] <MarcusGamer> http://paste.ubuntu.com/14674079
#739 [13:43] <GreyVulpine> MarcusGamer - Unfortunately, since that computer was updated to a later version of windows, Intel has no longer released updated video drivers for your system's video chipset. You have a few choices at this point. Either downgrade and reinstall a prior version of windows, or find a different computer to play minecraft on.
#740 [13:43] <MarcusGamer> ok :(
#741 [13:43] <MarcusGamer> thanks!
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#743 [13:44] <Reeko94> Admin ?
#744 [13:44] <GreyVulpine> Yes?
#745 [13:45] <Reeko94> My account has been hacked
#746 [13:45] <GreyVulpine> Reeko94 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#747 [13:45] <Reeko94> since 1 hour maximum
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#749 [13:46] <GreyVulpine> Again, please submit a support ticket
#750 [13:46] <UltraGamerXXL> http://paste.ubuntu.com/14674075/
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#752 [13:47] <GreyVulpine> UltraGamerXXL - Download and install: https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
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#755 [13:47] <UltraGamerXXL> thanks
#756 [13:47] <UltraGamerXXL> thanks
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#760 [13:48] <Reeko94> support are offline !
#761 [13:48] <Hassanac> support is offline
#762 [13:49] <GreyVulpine> Don't know what he's talking about, support's here. Website's online.
#763 [13:49] <Hassanac> but no ticket support
#764 [13:49] <dumbass> Are there any "debug" flags for the launcher if I mostly get a grey screen?
#765 [13:49] <GreyVulpine> Ticket Support is at: https://help.mojang.com/customer/portal/emails/new
#766 [13:49] <Hassanac> page get error
#767 [13:50] <GreyVulpine> Page works fine her
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#769 [13:50] <Hassanac> i know at there is an error when i sent my ticket
#770 [13:51] <Hassanac> it say server offline
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#772 [13:53] <dumbass> Or is there anything I'm able to do about a grey launcher?
#773 [13:53] <dumbass> tried deleting the .minecraft directory, and redownloaded the Minecraft.jar-file.
#774 [13:54] <dumbass> Tried googling it (of course) but couldn't find anything useful.
#775 [13:54] <Hassanac> i get to Desk.com aufter the offline page
#776 [13:54] <GreyVulpine> Got a screenshot of this?
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#778 [13:55] <Sly_monkey55> i need a phone number to contact mojang customer support is there 1
#779 [13:55] <GreyVulpine> There is no phone number
#780 [13:55] <Hassanac> -.-
#781 [13:55] <Sly_monkey55> why
#782 [13:56] <Hassanac> can any one check my account at this chat support or only ticket support?
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#784 [13:56] <GreyVulpine> Hassanac - Nobody here can check your account, sorry
#785 [13:57] <dumbass> https://surl.im/i/zob5o
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#787 [13:58] <GreyVulpine> Why are you launching minecraft like that?
#788 [13:58] <GreyVulpine> Also, where did you get this launcher.jar?
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#792 [14:00] <dumbass> Cause starting it with `java -jar Minecraft.jar` locked up after showing "Starting launcher." Every single time.
#793 [14:01] <CapSnowMan> java.lang.NullPointerException
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#796 [14:02] <Hassanac> Desk.com did some update and they have some problems thats wy no ticket support at the moment
#797 [14:03] <CapSnowMan> java.lang.NullPointerException what is that
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#799 [14:04] <GreyVulpine> Hassanac - Yeah, looks like the ticket submit form is experiencing issues.
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#801 [14:05] <dumbass> GreyVulpine: Am I able to make Minecraft.jar more verbose?
#802 [14:06] <GreyVulpine> dumbass - Not.. really.
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#804 [14:06] <GreyVulpine> dumbass - Could I ask, physically, how this computer is set up?
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#806 [14:07] <weevil> Can anyone please help me find the map with the job centre?
#807 [14:08] <EndPokeRuler> I'm having problems logining in to my account. one of my securty questions i can not rember
#808 [14:08] <GreyVulpine> EndPokeRuler - See: https://help.mojang.com/customer/portal/articles/797301
#809 [14:09] <EndPokeRuler> ok thanks <GreyVulpine>
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#811 [14:09] <Ineedhelp> Hello
#812 [14:10] <Ineedhelp> It won't let me login to my minecraft account
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#833 [14:39] <Parent> Hi, I need help to install Survival Stories 3 on a MAC.
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#836 [14:41] <Parent> I have installed Forge and downloaded Survival Stories 3. But then there was a "map" instead of just one file.
#837 [14:43] <dumbass> GreyVulpine: It is a laptop with gnome3...
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#840 [14:46] <Parent> I mean it was a folder (not map, that's swedish/english :) )
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#849 [14:57] <bink902> i need help on figuring out how to play multiplayer online on my ps3
#850 [14:57] <LeylaSaoirse> game won't load because of issue with my graphics card, when I try to update it installation fails
#851 [14:59] <bink902> do i meed a specific seed number or friends to invite me i just need help
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#853 [15:01] <diana> I am having issues being able to login on this computer.
#854 [15:01] <diana> http://paste.ubuntu.com/14674551/
#855 [15:01] <diana> here is the info that was requested
#856 [15:01] <diana> does this help?
#857 [15:03] <LeylaSaoirse> Can anyone help here is details from dxdiag http://paste.ubuntu.com/14674532/ can anyone help?
#858 [15:03] <diana> @aubot I am having issues with logging in on this computer. here is the info that was said to be needed. http://paste.ubuntu.com/14674551/
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#860 [15:03] <xCosmin> Help
#861 [15:04] <xCosmin> HELP ME PLESE
#862 [15:05] <xCosmin> I downloaded versions of Minecraft and no downloads . What to do?
#863 [15:05] <xCosmin> I downloaded versions of Minecraft and no downloads . What to do?
#864 [15:05] <xCosmin> I downloaded versions of Minecraft and no downloads . What to do?
#865 [15:05] <xCosmin> I downloaded versions of Minecraft and no downloads . What to do?
#866 [15:05] * Absol kicked xCosmin from #minecrafthelp (Reason: Cosmin :Stop spamming)
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#868 [15:08] <Bill> Preventing my son from logging in to servers.
#869 [15:09] <diana> good luck Bill, I have not seen any answers yet, just someone kicked for spaming
#870 [15:09] <Bill> Thanks for letting me know.
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#872 [15:09] <Bill> Do you know if there's a way to contact mojang for help?
#873 [15:09] <diana> sorry, I am waiting, but still
#874 [15:10] <diana> not sure, sorry, I am the mom here, lol not the tech savy player
#875 [15:10] <emma> how do you get a cape on ps3
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#880 [15:11] <Camelzzz> I cant update my drivers. the thing directed me here and here is the link to whatever: http://paste.ubuntu.com/14674614/
#881 [15:12] <diana> camelzzz, I am having the same issue! is your driver NVIDIA by chance?
#882 [15:12] <Camelzzz> no i cant figure out what it is
#883 [15:13] <diana> oh, ok, just wondering. thanks
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#886 [15:13] <LeylaSaoirse> I'm the same won't update graphics card, don't think anyone is home Diana
#887 [15:13] <diana> i dont think so either. ugh
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#890 [15:14] <diana> the other lady was a different driver I saw from her link. is yours NVIDIA?
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#894 [15:15] <LeylaSaoirse> Mine is an Intel, my laptop is about 7 years old so don't know if I'm going to be able to update itm going to watch Chicago fire I'll figure it out tomorrow :-)
#895 [15:15] <diana> thanks for the info. good luck
#896 [15:16] <LeylaSaoirse> you too
#897 [15:16] <diana> :) thanks
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#902 [15:23] <fernankolada123> <iframe src="http://webchat.esper.net/?nick=farnankolada123&channels=" width="647" height="400"></iframe>
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#905 [15:26] <fernankolada123> just purchased and downloaded minecraft. error when trying to play. something to do with video driver. couldn´t download updated driver from intel utility
#906 [15:26] <CubeTheThird> fernankolada123, do you have a dxdiag report?
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#909 [15:26] <fernankolada123> url troubleshooting: <iframe src="http://webchat.esper.net/?nick=farnankolada123&channels=" width="647" height="400"></iframe>
#910 [15:27] <CubeTheThird> fernankolada123, that isn't the URL we need
#911 [15:27] <fernankolada123> sorry. just a second club the third
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#914 [15:29] <fernankolada123> here you go: http://paste.ubuntu.com/14674710/
#915 [15:29] <CubeTheThird> fernankolada123, one moment
#916 [15:30] <CubeTheThird> fernankolada123, not sure why you used the intel update utility. You have AMD graphics
#917 [15:30] <CubeTheThird> fernankolada123, try download and install catalyst software: http://support.amd.com/en-us/download/desktop/legacy?product=Legacy1&os=Windows%20Vista%20-%2032
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#919 [15:31] <fernankolada123> oops thought they were intel
#920 [15:31] <fernankolada123> ok
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#928 [15:42] <lel> I tried to download minecraft on my new PC and I downloaded it on google chrome and opened it. Then I looked at my "computer" application, and it wasn't there. How do I get MC to download without repurchasing it?
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#932 [15:44] <zNavesPvp> hi
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#934 [15:44] <zNavesPvp> hi
#935 [15:45] <Boahy> Can you please reset my leaderboards I am so tires of being added by random people.
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#937 [15:45] <fernankolada123> got it !! tks!!
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#939 [15:45] <zNavesPvp> help me I already made my account but do not want to go ta saying it's because of the email
#940 [15:47] <Boahy> How can I reset my Xbox 360 leaderboards? Random people keep adding me to play with them and I barely ever play mcx360
#941 [15:47] <zNavesPvp> I already called and hung up my account on the computer more do not want to go I already put and changed my password was not more
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#943 [15:47] <zNavesPvp> auz
#944 [15:48] <hicaro> do not just say ''t need help
#945 [15:48] <hicaro> oi
#946 [15:48] <hicaro> oi
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#948 [15:49] <CubeTheThird> lel, is this on mac or windows?
#949 [15:49] <CubeTheThird> Boahy, contact xbox support about that
#950 [15:49] * fernankolada123 [fernankolada123@notlogged] has quit. (Quit: Web client closed)
#951 [15:49] <Boahy> Wow this "help" chat offers 0% help at all. If anyone wants to "help" me please reset my Xbox 360 leaderboards stats for gamer tag "boahy" tired of getting fucking friend requests!
#952 [15:49] <Absol> Boahy: Please keep it civil
#953 [15:49] * CubeTheThird facepalms
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#955 [15:52] <zNavesPvp> How can I reset my Xbox 360 leaderboards? Random people keep adding me to play with them and I barely ever play mcx360
#956 [15:53] <zNavesPvp> brinks
#957 [15:53] <zNavesPvp> no me no
#958 [15:53] <webrosc> zNavesPvp, by contacting xbox support
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#961 [15:53] <zNavesPvp> when I made my mojang has worked but when I went log was not was changing password more will not help me
#962 [15:54] <zNavesPvp> when I made my mojang has worked but when I went log was not was changing password more will not help me
#963 [15:54] <webrosc> zNavesPvp stop spamming
#964 [15:54] <zNavesPvp> sorry
#965 [15:54] <webrosc> repeating yourself, or what someone else says is just spam and confusing
#966 [15:54] <zNavesPvp> please read there because they do not want to go
#967 [15:55] <webrosc> what EXACTLY is the issue you are having?
#968 [15:56] <zNavesPvp> I can not log into my account mojang and original minecraft
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#973 [15:56] <zNavesPvp> ??
#974 [15:57] <webrosc> what error do you get?
#975 [15:57] <zNavesPvp> yes
#976 [15:58] <webrosc> what error do you get?
#977 [15:58] <zNavesPvp> si ( yes)
#978 [15:58] <webrosc> WHAT error do you get?
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#981 [15:59] <zNavesPvp> that's not to connect in my mind that ta saying that the email or password are incorrect e-mail that does not
#982 [16:00] <G4M3S> I need help. I installed Windows 10 on my Dell Intel computer approximately 11 hours ago. I keep getting a graphics driver error, but the intel installation says I have no outdated drivers.
#983 [16:01] * lelidkdontaskme [lelidkdontaskme@notlogged] has joined #minecrafthelp
#984 [16:01] <webrosc> zNavesPvp, use https://minecraft.net/retrievename to test your email to make sure you are using the right one, if that doesn't help you will need to contact Mojang
#985 [16:01] <zNavesPvp> webrosc something there?
#986 [16:01] <webrosc> ??> zNavesPvp mojang/email
#987 [16:01] <Absol> zNavesPvp: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#988 [16:01] <Absol> zNavesPvp: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#989 [16:01] <zNavesPvp> 1 m
#990 [16:02] <webrosc> G4M3S, dxdiag log link?
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#992 [16:02] <G4M3S> http://paste.ubuntu.com/14674822/
#993 [16:02] <G4M3S> There it is.
#994 [16:02] <webrosc> G4M3S, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#995 [16:03] <webrosc> G4M3S, also your graphics card isn't able to run minecraft 1.7.4 or higher even once you return to windows 7
#996 [16:03] <webrosc> and your CPU is below requirements
#997 [16:03] <webrosc> all in all, new computer time
#998 [16:04] <G4M3S> Hah, thing is, just got thing computer yesterday for my birthday. Well, that sucks.
#999 [16:04] <G4M3S> *this
#1000 [16:04] <webrosc> its an old computer, even if you got it new
#1001 [16:04] <G4M3S> I know.
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#1004 [16:05] <zNavesPvp> you do not understand my zNavesPvp name is a gamer then I put so in minecraft help most is my first time playing the original so it's not the same thing I did took a step or do anything he did not want to put account no in comçeo when I open minecraft I put my email and my password was not more
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#1007 [16:07] <TypicRelic> How can I install mods to mcpe iOS
#1008 [16:07] <webrosc> TypicRelic, re read the welcome text
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#1010 [16:08] <zNavesPvp> help me:(
#1011 [16:09] <zNavesPvp> I did not get any message on my email
#1012 [16:09] <webrosc> zNavesPvp, contact Mojang, like you were told
#1013 [16:09] <zNavesPvp> but how?
#1014 [16:09] <zNavesPvp> link
#1015 [16:10] <webrosc> ??> zNavesPvp mojang/email
#1016 [16:10] <Absol> zNavesPvp: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1017 [16:10] <Absol> zNavesPvp: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1025 [16:19] <zNavesPvp> not found
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#1028 [16:25] <zNavesPvp> not found
#1029 [16:26] <zNavesPvp> not founddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd
#1030 [16:26] <zNavesPvp> fuck
#1031 [16:26] <Absol> zNavesPvp: Please keep it civil
#1032 [16:27] * Lord_Ralex kicked zNavesPvp from #minecrafthelp (Reason: NavesPvp :Here is the door)
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#1038 [16:30] <loganowen120> hello its been a long time but I cant seem to access this account that I paid for.... is there a way to resend or something or has it been deleted... my son stopped playing for a long time, but is now starting to like it again.... please help :)
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#1041 [16:30] <CubeTheThird> loganowen120, what is the minecraft username for the account?
#1042 [16:31] <loganowen120> it says loganowen120 but it is not working
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#1044 [16:31] <CubeTheThird> loganowen120, hmm as far as I can tell that name isn't registered
#1045 [16:31] <Lukinha_craft> ola eu queria saber como que recupero meu nick de usuário no minecraft
#1046 [16:32] <CubeTheThird> loganowen120, do you have the confirmation email from the account purchase?
#1047 [16:32] <Lukinha_craft> tenho sim
#1048 [16:32] <CubeTheThird> Lukinha_craft, we only speak English here
#1049 [16:32] <Lukinha_craft> é lukinha_craft@outlook.com
#1050 [16:32] <loganowen120> i made the account 4 years agoso that should be the problem
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#1052 [16:32] <loganowen120> yes i do
#1053 [16:32] <webrosc> loganowen120, made the account, or bought the game?
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#1055 [16:33] <CubeTheThird> loganowen120, in that email there should be the transaction ID from the purchase (do NOT give it here)
#1056 [16:33] <Lukinha_craft> eu falei meu email para uma pessoa desconhecida e ela mudou meu nick
#1057 [16:33] <loganowen120> i bought the game i think
#1058 [16:33] <CubeTheThird> Lukinha_craft, please use translate.google.com
#1059 [16:34] <Lukinha_craft> I I spoke my email to a person and Unknown It changed my nickname
#1060 [16:34] <CubeTheThird> Lukinha_craft, you will have to contact Mojang about this
#1061 [16:34] <CubeTheThird> ??> Lukinha_craft mojang/email
#1062 [16:34] <Absol> Lukinha_craft: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1063 [16:34] <Absol> Lukinha_craft: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1064 [16:34] <webrosc> loganowen120, did you pay, or not?
#1065 [16:34] <loganowen120> i did
#1066 [16:35] <CubeTheThird> loganowen120, do you see the transaction id in the confirmation email?
#1067 [16:35] <loganowen120> is it a lnk?
#1068 [16:35] <webrosc> DO NOT type it here
#1069 [16:35] <loganowen120> sorry link
#1070 [16:35] <webrosc> its a number, 9 digits ish
#1071 [16:35] <CubeTheThird> loganowen120, it would be a code of numbers and/or letters. Varies depending on what method of payment you used
#1072 [16:35] <Lukinha_craft> how can I solve?
#1073 [16:36] <CubeTheThird> Lukinha_craft, do what Absol said
#1074 [16:36] <loganowen120> i will look
#1075 [16:36] <Lukinha_craft> I already sent email so that they did not answer me
#1076 [16:36] <loganowen120> there is no code
#1077 [16:37] <loganowen120> but i did get confermation email
#1078 [16:37] <CubeTheThird> loganowen120, do you know what method of payment you used?
#1079 [16:37] <loganowen120> no
#1080 [16:37] <CubeTheThird> Lukinha_craft, when did you send the email?
#1081 [16:37] <CubeTheThird> loganowen120, well it would have been either credit card, gift code, or paypal
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#1083 [16:37] <Lukinha_craft> today
#1084 [16:38] <CubeTheThird> Lukinha_craft, then wait for them to get back to you. It will take about a week
#1085 [16:38] <loganowen120> probably either paypal or credit
#1086 [16:38] <loganowen120> most likely credit
#1087 [16:38] <CubeTheThird> loganowen120, and you purchased it in what year?
#1088 [16:38] <loganowen120> 2012
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#1091 [16:39] <CubeTheThird> ??> loganowen120 account/trans-id/skrill
#1092 [16:39] <Absol> loganowen120: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through November 2013, and is used for gift code purchases only currently.
#1093 [16:39] <Absol> loganowen120: If you need to recover your transaction ID from this service, send an email to Skrill at help@skrill.com.
#1094 [16:39] <CubeTheThird> ??> loganowen120 account/trans-id/paypal
#1095 [16:39] <Absol> loganowen120: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#1096 [16:39] <Absol> loganowen120: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#1097 [16:40] <loganowen120> and i know i got the game because he played it before wth his brother
#1098 [16:40] <loganowen120> ok
#1099 [16:40] <CubeTheThird> loganowen120, once you get the ID, contact Mojang with it
#1100 [16:40] <CubeTheThird> ??> loganowen120 mojang/email
#1101 [16:40] <Absol> loganowen120: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1102 [16:40] <Absol> loganowen120: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#1106 [16:43] <loganowen120> do u have a user name called loganapple67 or something like that?
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#1108 [16:43] <punknub> One of my worlds on minecraft xbox one edition will not sync. Is there any way to fix this? This is the only world I actually play on and it will not sync. All of the other random worlds I have created will load just not this one world.
#1109 [16:44] <punknub> I have tried a hard reset, clearing my mac address, clearing persistent data, soft reset. deleting local content. uninstall, reinstall.
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#1111 [16:45] <CubeTheThird> loganowen120, that one is registered
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#1113 [16:46] <CubeTheThird> punknub, I recommend you look on the minecraft forums about that
#1114 [16:46] <loganowen120> ok
#1115 [16:47] <loganowen120> can you find out what the pasword is?
#1116 [16:47] <webrosc> wouldn't very secure system is anyone could see the password
#1117 [16:47] <loganowen120> or a way to see if its mine?
#1118 [16:47] <CubeTheThird> loganowen120, you can test all your emails on http://www.minecraft.net/retrievename
#1119 [16:48] <webrosc> even Mojang can't see the password, just reset it to a new one
#1120 [16:48] <CubeTheThird> loganowen120, but as we don't work for Mojang here, we don't have access to any account info
#1121 [16:48] <loganowen120> ok will try
#1122 [16:52] <loganowen120> i did the forgot password thing and it said the username didnt exist
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#1130 [16:57] <Lukinha_craft> I said hello I My Account paragraph hum unknown and IT Changed My Password e- mail and Nick How Can I Recover ?
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#1132 [16:57] <webrosc> Lukinha_craft, you need to wait for Mojang to reply
#1133 [16:58] <Lukinha_craft> but it takes ?
#1134 [16:59] <Lukinha_craft> it takes how long?
#1135 [16:59] <webrosc> it will take about a week as you were already told, no one else can fix your issue but Mojang
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#1148 [17:18] <Shae> Hey
#1149 [17:18] <Shae> I have hadmembership, now I cannot login all it says is play demo...
#1150 [17:18] <Shae> I don't know whats wrong
#1151 [17:19] <CubeTheThird> Shae, what is your minecraft username?
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#1154 [17:19] <Shae> mineswagger12
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#1156 [17:19] <CubeTheThird> Shae, when you login to account.mojang.com/me do you see that name?
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#1168 [17:30] <Jaumzim> presiso de ajuda
#1169 [17:31] <Jaumzim> meu minecraft n abre
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#1183 [17:39] <TaylorHood> Whenever I login and it says my email or password is incorrect and I know it is correct.
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#1202 [18:14] <Mateo3x> Having an issue with Pixel format not accelerated, can anyone help
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#1204 [18:17] <Mateo3x> have my dxreport
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#1208 [18:20] <Mateo3x> having an issue with pixel format not accelerated, can anyone help, have my dxreport
#1209 [18:21] <webrosc> post the link
#1210 [18:21] <Mateo3x> http://paste.ubuntu.com/14675465/
#1211 [18:22] <webrosc> your computer is too old for minecraft
#1212 [18:22] <webrosc> it doesn't meet the requirement
#1213 [18:22] <webrosc> requirements*
#1214 [18:23] <Mateo3x> what are the min requirements or where can i find that info?
#1215 [18:23] <webrosc> ???> Mateo3x requirements
#1216 [18:23] <webrosc> ??> Mateo3x requirements
#1217 [18:23] <Absol> Mateo3x: Minecraft is a modern game with modern requirements, which are belied by its retro style. http://is.gd/mc_requirements
#1218 [18:26] <Mateo3x> thank you for your help
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#1232 [18:40] <rtyuiusds> mi minecraft have a error you help me to fix the error?
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#1237 [18:51] <sebastian> Hello, my account seemed to be stolen. Someone changed the email address linked to my account. How can I get my account back?
#1238 [18:51] <webrosc> sebastian, you'll have to contact Mojang
#1239 [18:51] <webrosc> ??> sebastian mojang/email
#1240 [18:51] <Absol> sebastian: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1241 [18:51] <Absol> sebastian: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1242 [18:52] <sebastian> oki so an email
#1243 [18:52] <sebastian> i will do that
#1244 [18:52] <sebastian> i have the email address of the person who have stolen my account
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#1248 [18:56] <Nickbanclan> My account migrated automatically without my permission and now I cant log in with my email or username. Anyone know how to solve this?
#1249 [18:56] * kikiohno [kikiohno@notlogged] has joined #minecrafthelp
#1250 [18:56] <webrosc> Nickbanclan, it wasn't automatically migrated, either you did it, or someone satole your account and did it
#1251 [18:56] <webrosc> eitehr way, contact Mojang, they will sort it for you
#1252 [18:56] <webrosc> ??> Nickbanclan mojang/email
#1253 [18:56] <Absol> Nickbanclan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1254 [18:56] <Absol> Nickbanclan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1255 [18:57] <kikiohno> i need help downloading the forge
#1256 [18:57] <webrosc> kikiohno, we don't do modded support here
#1257 [18:58] <kikiohno> i need forge to fix my glitches when i have a mod on it doesnt glitch
#1258 [18:58] <webrosc> ??> kikiohno mods
#1259 [18:58] <Absol> kikiohno: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1260 [18:58] <Absol> kikiohno: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
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#1262 [18:59] <kikiohno> fine i need to download java though
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#1264 [19:00] <kikiohno> i need help downloading java
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#1273 [19:08] <sebastian> i am trying to send an email to this address https://help.mojang.com/customer/portal/emails/new and dont see the SEND buttom
#1274 [19:08] <sebastian> any idea?
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#1276 [19:08] <webrosc> the captcha is the send button i think
#1277 [19:10] <sebastian> no
#1278 [19:10] <sebastian> looks it is not
#1279 [19:11] <sebastian> tried in Chrome and explorer and did not work
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#1281 [19:12] <Laynee> I was hacked earlier today and my username was changed against my will. Is there any way to change it back within 30 days?
#1282 [19:12] <webrosc> Laynee, as in a friend did it?
#1283 [19:13] <Laynee> yes
#1284 [19:13] <webrosc> so not hacked, but left account open for a friend to mess with
#1285 [19:13] <Laynee> no.
#1286 [19:13] <sebastian> could not someone gift me an account plz to play
#1287 [19:13] <Laynee> She leaked my personal info to a person who used a cracking software
#1288 [19:14] <webrosc> Laynee, can try contacting Mojang, but i don't know if they can sort it or not
#1289 [19:14] <webrosc> sebastian, why would we do that?
#1290 [19:14] <Laynee> okay, thanks.
#1291 [19:14] <webrosc> ??> Laynee mojang/email
#1292 [19:14] <Absol> Laynee: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1293 [19:14] <Absol> Laynee: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1294 [19:15] <sebastian> I have been hacked in The Server CubeCraft pls close that servers they stole my account there so pls close the server
#1295 [19:15] <webrosc> sebastian, this is a volunteer run channel
#1296 [19:15] <sebastian> or ban the one that stole my account
#1297 [19:15] <sebastian> close its minecraft account
#1298 [19:16] <webrosc> how, we are volunteers, we DO NOT work for Mojang
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#1300 [19:16] <sebastian> ok =(
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#1306 [19:18] <sebastian> why if i use shaders mod my minecraft crash and close?
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#1308 [19:19] <webrosc> ??> sebastian mods
#1309 [19:19] <Absol> sebastian: This channel is not a venue for mod support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1310 [19:19] <Absol> sebastian: For support, contact the mod's creator. You can also search Google for a mod's installation instructions or support venues.
#1311 [19:19] <sebastian> ok thanks
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#1314 [19:20] <craftBR> someone help me my mine giving error this error 408 Request Time-out Your browser did not send the complete request in time.
#1315 [19:20] <craftBR> minecraft
#1316 [19:20] <craftBR> help me
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#1319 [19:26] <Varks> My launcher says that I need to update my graphics driver but I don't know how
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#1321 [19:26] <craftBR> someone help me my mine giving error this error 408 Request Time-out Your browser did not send the complete request in time.
#1322 [19:27] <craftBR> Can someone help me?
#1323 [19:28] <marco345> problema no se meta al juego :¨¨¨¨¨¨¨¨¨
#1324 [19:29] <marco345> no me sirbe ese es mi problema tengo el window 10 y no me sirbe
#1325 [19:29] <marco345> este juego que mierda es
#1326 [19:30] <marco345> can someone help me
#1327 [19:30] <marco345> '
#1328 [19:30] <marco345> ''''
#1329 [19:30] <marco345> ?
#1330 [19:31] <marco345> hello
#1331 [19:31] * Eclipsed [Eclipsed@notlogged] has joined #minecrafthelp
#1332 [19:31] <craftBR> help how?
#1333 [19:31] <Eclipsed> I need help, I bought this account from my friend because he quit MC almost a year ago and i no longer have contact to him. I cannot get past security questions to change my name, skin, email ect. :( He never gave me the email pass so i can't change that, but yea. He gave me 100% full access to the account.
#1334 [19:32] <CubeTheThird> Eclipsed, it's a violation of the EULA to give your account to someone else
#1335 [19:32] <webrosc> Eclipsed, then buy a new account, that account is not yours to change as selling accounts is not allowed by the T&Cs
#1336 [19:33] <webrosc> marco345, English please
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#1338 [19:34] <bronze> hi/
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#1340 [19:34] <bronze> help
#1341 [19:35] <webrosc> ??> bronze ask
#1342 [19:35] <Absol> bronze: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1343 [19:35] <Absol> bronze: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1344 [19:35] <bronze> my game crashes
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#1347 [19:39] <Natsu_Slayer> why can't i log in to my account?
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#1349 [19:39] <CubeTheThird> Natsu_Slayer, what happen when you try?
#1350 [19:39] <Natsu_Slayer> it syas my username and or password is incorrect
#1351 [19:40] <CubeTheThird> Natsu_Slayer, have you tried resetting your password?
#1352 [19:40] <Natsu_Slayer> many times
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#1354 [19:40] <CubeTheThird> ??> Natsu_Slayer login/throttle
#1355 [19:40] <Absol> Natsu_Slayer: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1356 [19:40] <Absol> Natsu_Slayer: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1357 [19:41] <Natsu_Slayer> ok i will try it, thank you for helping
#1358 [19:42] <Natsu_Slayer> i know i am typing everything in correctly though
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#1362 [19:43] <Natsu_Slayer> why can't login even though i am typing in my username and password right?
#1363 [19:43] * LTV123 [LTV123@notlogged] has joined #minecrafthelp
#1364 [19:43] <CubeTheThird> Natsu_Slayer, throttling blocks logging in, regardless if the info is correct
#1365 [19:44] <Natsu_Slayer> what is throttling?
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#1367 [19:44] <CubeTheThird> Natsu_Slayer, limiting, or in this case, preventing the connection
#1368 [19:44] <Natsu_Slayer> why is that?
#1369 [19:45] <Natsu_Slayer> i was playing on my account yesturday fine and now i can't log in
#1370 [19:45] <CubeTheThird> .. did you even read what Absol had told you?
#1371 [19:46] * Eclipsed [Eclipsed@notlogged] has quit. (Quit: Web client closed)
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#1373 [19:50] <Mason> Why does my account say i have invalid credentials?
#1374 [19:50] <CubeTheThird> Mason, because your logins are being throttled
#1375 [19:51] <CubeTheThird> Mason, just wait 3 hours before trying again
#1376 [19:51] <Mason> ok
#1377 [19:51] <Mason> thank you
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#1381 [19:59] <Mruhmerica> http://paste.ubuntu.com/14676035/
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#1383 [20:00] <Mruhmerica> can anyone help with this?
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#1389 [20:02] <Mruhmerica> http://paste.ubuntu.com/14676035/
#1390 [20:02] <Mruhmerica> can anyone help please?
#1391 [20:03] <CubeTheThird> Mruhmerica, one moment
#1392 [20:03] <Mruhmerica> ok thanks!
#1393 [20:03] <CubeTheThird> Mruhmerica, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1394 [20:04] <Mruhmerica> ok thanks i got it today so were do i get a graphics card?
#1395 [20:05] <CubeTheThird> Mruhmerica, either online, or from a computer hardware store
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#1397 [20:06] <Mruhmerica> ok great thanks! online how much money does it cost?
#1398 [20:06] <CubeTheThird> Mruhmerica, a graphics card can cost anywhere from about 40 to 2000 USD
#1399 [20:06] * yLucaBR [yLucaBR@notlogged] has quit. (Ping timeout: 204 seconds)
#1400 [20:07] <Mruhmerica> OH WOW ok thanks for your help
#1401 [20:07] <CubeTheThird> no problem :3
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#1403 [20:12] <Tea_> Hello, I tried to open my Minecraft and I received a Message "Pixel Format Not Accelerated" so I have this http://paste.ubuntu.com/14676099/ Not really sure what to do.
#1404 [20:13] <CubeTheThird> Tea_, one moment
#1405 [20:15] <CubeTheThird> Tea_, download and install https://www.nvidia.com/download/driverResults.aspx/96883/en-us
#1406 [20:16] * Jiggles497 [Jiggles497@notlogged] has joined #minecrafthelp
#1407 [20:17] <Tea_> Is that all I will need to do?
#1408 [20:17] <Jiggles497> Hi i need help with my minecraft its not working i tried what the launcher said to do and i ended up here after everything. i was told to leave you this http://paste.ubuntu.com/14676130/
#1409 [20:17] <CubeTheThird> Tea_, assuming it installs correctly, yes
#1410 [20:17] <CubeTheThird> Jiggles497, one moment
#1411 [20:18] <CubeTheThird> Jiggles497, to start, your graphics chipset is not supported beyond windows 7. Also, your computer doesn't meet the minimum requirements for the game
#1412 [20:18] <Jiggles497> ok
#1413 [20:19] <Jiggles497> So I can't play?
#1414 [20:20] <CubeTheThird> Jiggles497, well if you downgrade to windows 7 you can try, but netbooks aren't designed for games. You'd be better off using a newer computer
#1415 [20:20] <Jiggles497> Okay, thank you
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#1422 [20:31] <dmarsblue> I'm try to approved parental permission for my kid and I can't do it the link that was sent to me ask me to enter my email address and credit card information and still can't pass that point keeps saying that the CC is invalid
#1423 [20:35] <Tea_> Thank you for all the help!
#1424 [20:35] * Tea_ [Tea_@notlogged] has quit. (Quit: Web client closed)
#1425 [20:35] <CubeTheThird> dmarsblue, try using a different web browser
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#1430 [20:43] <Kmap> I put in my request for a email to mojang it has been over 2 day wat do i do
#1431 [20:45] <Kmap> cause the person that is runing my account has got me ban on one of my fav servers is there any way to lockdown my account
#1432 [20:46] <webrosc> you will just have to wait
#1433 [20:46] <webrosc> its about a week delay on Mojang replying at the moment
#1434 [20:47] <dmarsblue> I get this error
#1435 [20:47] <dmarsblue> Error! Order could not be processed. Please verify your credit card details
#1436 [20:47] * menezes [menezes@notlogged] has joined #minecrafthelp
#1437 [20:47] <dmarsblue> I verify and the CC information is correct
#1438 [20:47] <CubeTheThird> dmarsblue, it's not a pre-paid credit card right?
#1439 [20:47] <dmarsblue> no
#1440 [20:47] * menezes [menezes@notlogged] has quit. (Client Quit)
#1441 [20:48] <Kmap> i fine wit waitin i just need a way to lockdown my account if i can
#1442 [20:48] <dmarsblue> I even try couple different CC I get the same messages
#1443 [20:48] <CubeTheThird> dmarsblue, and have you tried using a different browser?
#1444 [20:49] <dmarsblue> yes try Chrome IE, firefox and safari
#1445 [20:49] <dmarsblue> same message in all this browsers
#1446 [20:49] <CubeTheThird> dmarsblue, hmm. you might need to contact your bank to make sure they aren't blocking the transaction
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#1448 [20:49] * ExoKruzer_ [ExoKruzer_@notlogged] has quit. (Ping timeout: 198 seconds)
#1449 [20:49] <Kmap> i just dont wat any bans on me i have been ban for 2 times thats it but not more i want
#1450 [20:50] <webrosc> Kmap, nothing anyone can do about that
#1451 [20:50] <Kmap> :[
#1452 [20:50] <Kmap> ok thanks
#1453 [20:50] <webrosc> if your account gets banned from a server you will have to speak with the server staff as only they have control over that
#1454 [20:50] <webrosc> Mojang don't control any of the servers
#1455 [20:51] <Kmap> ok ;-; thank tho
#1456 [20:51] * ZackKingston [ZackKingston@notlogged] has joined #minecrafthelp
#1457 [20:51] <Sean_> I deleted my email that Minecraft was registered on a couple of years ago. To this day it still works but I've forgotten my security questions and want to change my username.
#1458 [20:51] <dmarsblue> I just call the bank they said is not blocked and they haven't got any request from Mojang
#1459 [20:52] <CubeTheThird> Sean_, you'll have to contact Mojang about that
#1460 [20:52] <CubeTheThird> ??> Sean_ mojang/email
#1461 [20:52] <Absol> Sean_: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1462 [20:52] <Absol> Sean_: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1463 [20:52] <Sean_> Ok thanks:)
#1464 [20:52] <CubeTheThird> dmarsblue, hmm. Perhaps try through a different device, or on a different network. I'm getting the feeling it might temporarily block it due to too many attempts
#1465 [20:53] * perpetual_02 [perpetual_02@notlogged] has joined #minecrafthelp
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#1467 [20:53] <dmarsblue> could be I try in my mac and PC same thing
#1468 [20:54] <dmarsblue> thank you for the advice
#1469 [20:54] <ZackKingston> Hi! Accidentally migrated an old account that belonged to a friend's on an email. Tried to revert it and delete the Mojang account but it just worsened the situation. Any way to restore the account? Need help!
#1470 [20:54] <CubeTheThird> dmarsblue, if that doesn't work the only thing I can recommend is contacting Mojang directly and request a different method of varification
#1471 [20:54] <CubeTheThird> ??> dmarsblue mojang/email
#1472 [20:54] <Absol> dmarsblue: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1473 [20:54] <Absol> dmarsblue: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1474 [20:54] <CubeTheThird> ZackKingston, you'll have to get your friend to contact Mojang
#1475 [20:54] <CubeTheThird> ??> ZackKingston mojang/email
#1476 [20:54] <Absol> ZackKingston: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1477 [20:55] <Absol> ZackKingston: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1478 [20:55] <dmarsblue> Absol thank you will do
#1479 [20:55] <perpetual_02> Hello! I was redirected because my drivers are "out of date" or something, I bought Minecraft and it won't let me actually so i had to get a DxDiag URL thing : http://paste.ubuntu.com/14676366/ and I was told to come here for further help, what do I do?
#1480 [20:56] <CubeTheThird> perpetual_02, one moment
#1481 [20:56] <Kmap> srry i got one more qusion can i acivate my sicrity question possiblly
#1482 [20:56] <CubeTheThird> Kmap, if you don't have access to the account, I don't believe so
#1483 [20:57] * Sean_ [Sean_@notlogged] has quit. (Quit: Web client closed)
#1484 [20:57] <CubeTheThird> perpetual_02, download and install https://www.nvidia.com/download/driverResults.aspx/94227/en-us
#1485 [20:57] <Kmap> ok thanks
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#1487 [20:57] <perpetual_02> okay, thank you so much!
#1488 [20:57] <dmarsblue> Absol on this link https://help.mojang.com/customer/portal/emails/new where is the submit button I enter all the information but is no way to submitted to customer service and the end of the form
#1489 [20:58] <CubeTheThird> dmarsblue, there should be a captcha to fill in at the end
#1490 [20:59] <dmarsblue> yes I see that but I enter the phrase but nothing happened
#1491 [20:59] * WanderingLok [WanderingLok@notlogged] has joined #minecrafthelp
#1492 [20:59] * Surbz [Surbz@notlogged] has joined #minecrafthelp
#1493 [20:59] <WanderingLok> Well, i'm having trouble loging in
#1494 [21:00] <CubeTheThird> dmarsblue, hmm... try filling it on a different browser..?
#1495 [21:00] <Surbz> im having trouble with my emails
#1496 [21:00] <CubeTheThird> WanderingLok, what trouble?
#1497 [21:00] <CubeTheThird> Surbz, what trouble?
#1498 [21:00] <WanderingLok> Like, I know my email is correct because I had Mojang send me the accounts tied to it and I reset my password but it still wont work
#1499 [21:00] <Surbz> well i am unable to send the security question reset to my email because it got deleted
#1500 [21:00] <WanderingLok> And ive tried chrome, firefox and IE, none work. .-.
#1501 [21:01] <CubeTheThird> ??> WanderingLok login/throttle
#1502 [21:01] <Absol> WanderingLok: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1503 [21:01] <Absol> WanderingLok: This lockout is automatic and cannot be overridden, it expires after 3 hours. Wait 3 hours, don't log in at all. Reset your password using https://account.mojang.com/password -- then try again.
#1504 [21:01] <CubeTheThird> Surbz, you'll have to contact Mojang about that
#1505 [21:01] <CubeTheThird> ??> Surbz mojang/email
#1506 [21:01] <Absol> Surbz: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1507 [21:01] <Absol> Surbz: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1508 [21:01] <Surbz> well ive filled it out but how do i send it?
#1509 [21:02] <CubeTheThird> Surbz, fill out the captcha and press enter?
#1510 [21:02] <Surbz> well like nothing happens
#1511 [21:02] <WanderingLok> Ah. But, I can't log into MC either, is that part of the 3 hours wait? Because i've tried loging into Mojang multiple times and it didn't work, the only reason I tried Mojang was because I couldn't log into the actual game
#1512 [21:03] <CubeTheThird> WanderingLok, yes that includes the game
#1513 [21:03] * Thehaxx [Thehaxx@notlogged] has joined #minecrafthelp
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#1515 [21:03] <CubeTheThird> Surbz, hmm try with a different browser?
#1516 [21:03] * juju123pvp [juju123pvp@notlogged] has joined #minecrafthelp
#1517 [21:04] <WanderingLok> That means it'll be 1 AM by then... Yea.. Well, thanks for the help! I'll just record two games tomorrow. ^^"
#1518 [21:04] <Surbz> well im using chrome and once im done filling out all the info when i press enter it just stays on the same page and nothing happens
#1519 [21:04] * WanderingLok [WanderingLok@notlogged] has quit. (Quit: Web client closed)
#1520 [21:04] <CubeTheThird> Surbz, have you tried it with a different browser?
#1521 [21:05] <Surbz> not yet i will now
#1522 [21:08] * dora1 [dora1@notlogged] has joined #minecrafthelp
#1523 [21:08] <ZackKingston> Hi! I tried to send an email through the provided link but there's no send button.
#1524 [21:08] <Surbz> i have the same problem
#1525 [21:08] <CubeTheThird> hmm I'm wondering if the website is having issues
#1526 [21:09] <Surbz> do i press enter on the captcha
#1527 [21:09] <Surbz> ?
#1528 [21:09] <Surbz> or clock out then enter
#1529 [21:09] <Surbz> *click
#1530 [21:09] * juju123pvp [juju123pvp@notlogged] has quit. (Quit: Web client closed)
#1531 [21:09] * Delaxarnyazer [Delaxarnyazer@notlogged] has quit. (Ping timeout: 198 seconds)
#1532 [21:10] <CubeTheThird> enter on it, I would expect
#1533 [21:10] <ZackKingston> "sorry, we're currently offline"
#1534 [21:10] <Surbz> still nothing is changing
#1535 [21:11] * Delaxarnyazer [Delaxarnyazer@notlogged] has joined #minecrafthelp
#1536 [21:11] <CubeTheThird> ZackKingston, oh? you got that message on the page to contact them?
#1537 [21:12] <ZackKingston> yes that was the message I got on the page after an attempt to contact them
#1538 [21:13] <CubeTheThird> hmm
#1539 [21:13] * Consie [Consie@notlogged] has joined #minecrafthelp
#1540 [21:13] <dmarsblue> ok I try different browser different computer different OS is no way to submit my request to customer service https://help.mojang.com/customer/portal/emails/new
#1541 [21:13] <Consie> hello
#1542 [21:14] <Surbz> idk how to send my form
#1543 [21:14] * Will [Will@notlogged] has joined #minecrafthelp
#1544 [21:15] <CubeTheThird> seems the form is having issues right now
#1545 [21:15] <CubeTheThird> see https://www.desk.com/trust
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#1548 [21:15] <perpetual_02> Excuse me, I'm sorry to intrude again, but I downloaded NVIDIA Installer and it says that other installations are running, but they're not, so when try to open Minecraft, it still says there's a problem with my drivers, what do I do?
#1549 [21:15] <Consie> -- System Details -- Details: Minecraft Version: 1.8.9 Operating System: Windows 10 (x86) version 10.0 Java Version: 1.8.0_71, Oracle Corporation Java VM Version: Java HotSpot(TM) Client VM (mixed mode), Oracle Corporation Memory: 103153824 bytes (98 MB) / 159911936 bytes (152 MB) up to 523501568 bytes (499 MB) JVM Flags: 6 total; -XX:HeapDumpPath=MojangTricksIntelDriversForPerformance_javaw.exe_minecraft.exe.heapdump -Xmx512M -XX:+UseConcMarkSweep
#1550 [21:16] <webrosc> ??> Consie paste
#1551 [21:16] <Absol> Consie: Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#1552 [21:16] <Consie> paste is not allowed?
#1553 [21:16] <ZackKingston> so when do you think the contact system will be up again?
#1554 [21:16] <CubeTheThird> perpetual_02, reboot your computer and try installing it again
#1555 [21:16] <webrosc> we have no idea, we only just realised the form system is down
#1556 [21:17] <Consie> http://paste.ubuntu.com/14676489/
#1557 [21:17] <webrosc> looks like desk.com are working hard on it, keep an eye on that page and it will left you know when its fixed
#1558 [21:17] <webrosc> Consie, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#1559 [21:18] <Consie> i was have windows 7 but my brother have change it to windows 10 and now i cant do backup :(
#1560 [21:19] <perpetual_02> if it works, what do I do after?
#1561 [21:19] <ZackKingston> haha thanks. I also wonder is Mojang capable of restoring minecraft accounts?
#1562 [21:19] * Ferdzz [Ferdzz@notlogged] has quit. (Quit: Leaving)
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#1565 [21:20] <CubeTheThird> Consie, how long ago was it changed?
#1566 [21:20] <CubeTheThird> ZackKingston, as far as I know they can
#1567 [21:21] <CubeTheThird> perpetual_02, then try the game again
#1568 [21:21] <ZackKingston> thanks for the reassurance. Just really hope I can get this fixed. Really don't want to upset my friend hahah
#1569 [21:22] <perpetual_02> mmff thanks, you're the best
#1570 [21:22] * perpetual_02 [perpetual_02@notlogged] has quit. (Quit: Web client closed)
#1571 [21:22] * Pewdiepie [Pewdiepie@notlogged] has joined #minecrafthelp
#1572 [21:24] <Pewdiepie> Hi it wont let me get the email to reset my mojang security questions which in my opinion is pretty stupid cause the email never sends than I sent a help to mojang support and its been two weeks
#1573 [21:26] <Pewdiepie> Really miss when mojang used to actually be supportive instead of fucking this.
#1574 [21:26] <Absol> Pewdiepie: Please keep it civil
#1575 [21:27] <Pewdiepie> So are you gonna help me?
#1576 [21:27] <CubeTheThird> Pewdiepie, change your username with /nick <newname>
#1577 [21:27] <Surbz> lol
#1578 [21:27] * Pewdiepie is now known as ClassicIndian
#1579 [21:28] <Surbz> plus be patient with the help process
#1580 [21:28] * ricardo [ricardo@notlogged] has joined #minecrafthelp
#1581 [21:28] <Surbz> dont just demand it
#1582 [21:28] <ClassicIndian> k
#1583 [21:28] <CubeTheThird> ClassicIndian, did you send Mojang the transaction ID from your account purchase?
#1584 [21:29] <ClassicIndian> I lost it ;') i dont know where my gift card number is.
#1585 [21:29] <CubeTheThird> ClassicIndian, if it was a gift card, the card number counts as your proof of ownership. It's not likely they will be able to do anything without it
#1586 [21:31] * DonaldJtrump [DonaldJtrump@notlogged] has joined #minecrafthelp
#1587 [21:31] * Qball [Qball@notlogged] has joined #minecrafthelp
#1588 [21:31] <DonaldJtrump> I disinfected
#1589 [21:31] <DonaldJtrump> Disconnected*
#1590 [21:32] <CubeTheThird> DonaldJtrump, if it was a gift card, the card number counts as your proof of ownership. It's not likely they will be able to do anything without it
#1591 [21:32] <Qball> how do I launch minecraft through a proxy
#1592 [21:32] * ClassicIndian [ClassicIndian@notlogged] has quit. (Ping timeout: 204 seconds)
#1593 [21:33] <CubeTheThird> Qball, I recommend you look that up on the forums
#1594 [21:33] <DonaldJtrump> So you're saying the "reset security questions" button is broken and no one is gonna fix it?
#1595 [21:34] * dmarsblue [dmarsblue@notlogged] has quit. (Ping timeout: 204 seconds)
#1596 [21:34] <CubeTheThird> DonaldJtrump, no.. not at all
#1597 [21:34] <Qball> I have CubeTheThird
#1598 [21:34] <Qball> and cant find anything for the latest version
#1599 [21:34] <CubeTheThird> DonaldJtrump, there are various factors that can prevent you from getting the email, including spam filters and such
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#1603 [21:39] <zerocrit> http://paste.ubuntu.com/14676627/ help
#1604 [21:39] <webrosc> zerocrit, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#1605 [21:40] <zerocrit> how do i upgrade graphics hardware
#1606 [21:40] <webrosc> if you need to ask that i suggest you get a computer shop to assist you
#1607 [21:41] * Enderdragon0718 [Enderdragon0718@notlogged] has joined #minecrafthelp
#1608 [21:42] * Project30 [Project30@notlogged] has joined #minecrafthelp
#1609 [21:44] <Project30> My minecraft says failed too load and can not continue I need ur help please
#1610 [21:45] * Enderdragon0718 [Enderdragon0718@notlogged] has quit. (Client Quit)
#1611 [21:45] <CubeTheThird> Project30, what edition of minecraft?
#1612 [21:45] * Enderdragon0718 [Enderdragon0718@notlogged] has joined #minecrafthelp
#1613 [21:46] <Project30> Ps3
#1614 [21:46] <CubeTheThird> Project30, have you tried uninstalling and reinstalling it?
#1615 [21:46] <Project30> Yes
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#1617 [21:47] <CubeTheThird> Project30, hmm not sure then. We don't often assist with console editions here. Perhaps try the minecraft forums, or sony support
#1618 [21:47] <Enderdragon0718> Hello my minecraft hasn't been working lately and I just realized I need a updated driver this is where my driver info is please help http://paste.ubuntu.com/14676645/
#1619 [21:47] <Project30> OK thanx
#1620 [21:47] <CubeTheThird> Enderdragon0718, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1621 [21:48] <Enderdragon0718> Ok thank you
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#1628 [21:56] <Nihn> Resetting my account password
#1629 [21:56] <Nihn> And i'm not getting an email that links to a page where i can actually reset the password
#1630 [21:57] <pocketpc> Does the email include any links?
#1631 [21:57] <Nihn> I'm just not getting an email
#1632 [21:57] <pocketpc> Are you sure you used the correct email?
#1633 [21:58] <Nihn> Yep
#1634 [21:58] <Nihn> I guess I'm wondering how long it can take for a password reset request
#1635 [22:01] <pocketpc> It could be a while. I don't know how Mojang's email system works internally, but it's possible that it got backed up.
#1636 [22:01] <Nihn> Alright, I'll be patient, thanks for the help!
#1637 [22:02] <webrosc> in theory reset emails should be instant, check spam folders etc, make sure you did use the right email, and if its not received after a few hours you'll have to contact Mojang about it
#1638 [22:02] <pocketpc> I just tried to send one to myself and it hasn't arrived yet. If it doesn't show up in a few hours, then definitely check with Support.
#1639 [22:02] <Qball> how do I launch the new launcher through a proxy without java
#1640 [22:04] <CubeTheThird> Qball, umm.. the new launcher still uses java...
#1641 [22:04] <pocketpc> I think he means without installing Java from the Oracle website.
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#1643 [22:04] <Qball> the new launcher comes with its own jvm
#1644 [22:04] <pocketpc> Yes.
#1645 [22:04] <pocketpc> Well, sort of.
#1646 [22:05] <Qball> so can I use that to launch it through a proxu
#1647 [22:05] <pocketpc> It downloads it the first time you run it.
#1648 [22:05] <pocketpc> What exactly do you mean by launch it through a proxy?
#1649 [22:05] <Andrio> What type of proxy?
#1650 [22:05] <Andrio> HTTP? SOCKS?
#1651 [22:05] <webrosc> why are you using a proxy?
#1652 [22:05] * crashebash [crashebash@notlogged] has quit. (Client Quit)
#1653 [22:05] <Andrio> I don't think HTTP is supported.
#1654 [22:06] <Qball> socks5
#1655 [22:06] * Enderdragon0718 [Enderdragon0718@notlogged] has joined #minecrafthelp
#1656 [22:07] <Qball> is it possible with the new launchr
#1657 [22:08] <pocketpc> What are you using the proxy for?
#1658 [22:08] <Qball> because I want to
#1659 [22:09] <CubeTheThird> I don't see how the new launcher would make it any different
#1660 [22:09] <Enderdragon0718> Hello i'm back it seems i can't downgrade to windows 7 cause I wiped my computer clean after I downloaded windows 10 and deleted my old windows 7 file.What do I do now?
#1661 [22:10] <pocketpc> This channel is for Minecraft help, not Windows help.
#1662 [22:10] <pocketpc> Sorry.
#1663 [22:10] <CubeTheThird> Enderdragon0718, then you'd have to install windows 7 from a disk, get a new graphics card, (use linux if you want to go that direction), or use a different computer
#1664 [22:10] <Qball> maybe Im ipbanned on a server cause Im on a public wifi and still want to play on that server right now
#1665 [22:11] <CubeTheThird> I doubt you'd have a particularly good connection to play on a server via public wifi + proxy
#1666 [22:11] <webrosc> seems alot of effort to bypass a ban
#1667 [22:12] <Qball> well I am
#1668 [22:12] <webrosc> why not just contact the server staff and ask them to remove the public ip ban
#1669 [22:13] <webrosc> unless its really that you got yourself banned and are tying to bypass it
#1670 [22:13] <Qball> too simple
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#1673 [22:15] <braulio> necesityo mucha ayuda u.u
#1674 [22:15] <braulio> el minecraft lo acabo de instalar y no me deja abrirlo
#1675 [22:16] <Qball> so basicallu you guys wont tell me how to launch through proxy
#1676 [22:16] <webrosc> or we don't know
#1677 [22:16] <CubeTheThird> I've never launched a specific program through a proxy before
#1678 [22:16] <braulio> no me abre para empezar el minecraft
#1679 [22:16] <CubeTheThird> braulio, we only speak English here
#1680 [22:16] <pocketpc> Braulio, un momento
#1681 [22:17] <braulio> fuck XD
#1682 [22:17] <Absol> braulio: Please keep it civil
#1683 [22:17] <braulio> rayos
#1684 [22:17] <pocketpc> I know the MultiMC launcher supports proxies, although I don't know if that makes Minecraft itself use the proxy server.
#1685 [22:17] <braulio> i need help
#1686 [22:18] <CubeTheThird> braulio, please explain what the problem is
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#1688 [22:18] * tb66 [tb66@notlogged] has joined #minecrafthelp
#1689 [22:18] <tb66> i need help
#1690 [22:19] <CubeTheThird> ??> tb66 ask
#1691 [22:19] <Absol> tb66: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#1692 [22:19] <Absol> tb66: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#1693 [22:20] <tb66> I am trying to join my own server, but I keep getting "Internal Exception: java.lang.nullpointerexception"
#1694 [22:20] <CubeTheThird> tb66, are you able to join public servers?
#1695 [22:21] <pocketpc> Can you give us a Pastebin link to the full crash log?
#1696 [22:21] <tb66> how do I do that?
#1697 [22:22] <CubeTheThird> tb66, try connecting to this server to test: mctest.ae97.net
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#1700 [22:24] <tb66> I just got the same error
#1701 [22:24] <tb66> when trying to log into mctest.ae97.net
#1702 [22:26] <CubeTheThird> tb66, what anti-virus and firewall software do you have?
#1703 [22:26] <tb66> how do i check that?
#1704 [22:26] <tb66> im not realy good with programs and stuff lol
#1705 [22:26] <CubeTheThird> ??> tb66 tools/hjt
#1706 [22:26] <Absol> tb66: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1707 [22:26] <Absol> tb66: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1708 [22:27] * Broniac [Broniac@notlogged] has joined #minecrafthelp
#1709 [22:29] <tb66> I just downloaded Hijackthis, and all it did was make a folder. Where do I click "I accept"
#1710 [22:30] <CubeTheThird> tb66, open the folder?
#1711 [22:31] <tb66> i opened the folder, and a bunch of different files came up
#1712 [22:32] <tb66> theres like 25 files in here
#1713 [22:32] <CubeTheThird> tb66, I would assume there's like a setup.exe or something like that
#1714 [22:33] <tb66> nope.. Its mostly files with EULA in it
#1715 [22:33] <tb66> but nothing that says setup
#1716 [22:34] <CubeTheThird> tb66, are you able to run any of them?
#1717 [22:34] * fer_gomez_leiza [fer_gomez_leiza@notlogged] has joined #minecrafthelp
#1718 [22:35] <tb66> yes, i just opened a system log
#1719 [22:35] <tb66> will that be able to help me find whats wrong?
#1720 [22:36] <CubeTheThird> tb66, hmm no that's not right...
#1721 [22:36] <tb66> is there any way i could send a screenshot of what my folder looks like?
#1722 [22:36] <tb66> is there any way i could send a screenshot of what my folder looks like?
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#1724 [22:38] * Qball [Qball@notlogged] has quit. (Quit: Leaving...)
#1725 [22:38] <CubeTheThird> tb66, hmm ya I just downloaded it. Doesn't seem right
#1726 [22:38] <CubeTheThird> ??< win/av/identify
#1727 [22:39] <tb66> whats that?
#1728 [22:39] <CubeTheThird> ??> tb66 win/av/detect
#1729 [22:39] <Absol> tb66: Go to the Control Panel, Programs and Features (or Add/remove programs if you are on Windows XP), and tell us all entries that has the word "Antivirus", "Firewall", or "Security" in it.
#1730 [22:40] <tb66> Im on a Mac, do you know how to access it on a mac?
#1731 [22:40] <pocketpc> Why didn't you tell us earlier?
#1732 [22:40] <pocketpc> That changes things quite a bit.
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#1734 [22:41] <tb66> It says my firewall is off
#1735 [22:41] <CubeTheThird> ??< av/mac/detect
#1736 [22:42] <CubeTheThird> tb66, under the Applications menu in Finder, do you see anything that lists "Antivirus", "Firewall", or "Security"
#1737 [22:43] <tb66> nope none of those show up
#1738 [22:43] <CubeTheThird> tb66, ok let's look at your logs
#1739 [22:43] <CubeTheThird> ??> tb66 launcher/log
#1740 [22:43] <Absol> tb66: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1741 [22:43] <Absol> tb66: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1742 [22:43] * IroncladMold9 [IroncladMold9@notlogged] has joined #minecrafthelp
#1743 [22:44] <tb66> Im sorry im not very advanced with this stuff, how do I get to launcher log
#1744 [22:44] <IroncladMold9> I need help, Im getting a Pixel Format Not Accelerated Error
#1745 [22:45] <CubeTheThird> tb66, it's the tab in the game launcher called "Launcher Log"
#1746 [22:45] <CubeTheThird> IroncladMold9, do you have a dxdiag report?
#1747 [22:45] <IroncladMold9> Yes
#1748 [22:45] * Ferdz_ [Ferdz_@notlogged] has quit. (Quit: Leaving)
#1749 [22:45] <IroncladMold9> http://paste.ubuntu.com/14677018/
#1750 [22:45] <IroncladMold9> <CubetheThird> http://paste.ubuntu.com/14677018/
#1751 [22:45] <CubeTheThird> IroncladMold9, one moment
#1752 [22:46] <CubeTheThird> IroncladMold9, download and install https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-
#1753 [22:46] <IroncladMold9> Okay, Run or Save
#1754 [22:47] <pocketpc> Run
#1755 [22:47] <IroncladMold9> It is happening :)
#1756 [22:49] <IroncladMold9> Huge resolution change in the middle of the download, normal?
#1757 [22:49] <pocketpc> Yes.
#1758 [22:49] <CubeTheThird> yes
#1759 [22:50] <IroncladMold9> About to restart, thank you for your help
#1760 [22:51] <IroncladMold9> Should I run the game first??
#1761 [22:51] <CubeTheThird> restart first
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#1763 [22:53] <ZackKingston> is form server still down?
#1764 [22:53] <pocketpc> Forum server?
#1765 [22:53] <CubeTheThird> info here: https://www.desk.com/trust
#1766 [22:55] * pocketpc is now known as pocketpc_
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#1770 [23:03] * ger|off is now known as geraldbrent
#1771 [23:04] <Wanda123> If you have cracked minecraft, will it allow you to play on your own server?
#1772 [23:04] <CubeTheThird> Wanda123, so I take it you didn't purchase the game?
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#1774 [23:04] <Wanda123> personally I have it, but my friend and i cannot play together
#1775 [23:04] <CubeTheThird> Wanda123, we do not condone to pirates
#1776 [23:05] <Wanda123> I bought the game
#1777 [23:05] <Wanda123> Should I convince my friend to?
#1778 [23:05] <pocketpc_> Yes.
#1779 [23:05] <CubeTheThird> Wanda123, you should yes
#1780 [23:06] <Wanda123> Just wondering, are you guys employees of Mojang?
#1781 [23:06] <pocketpc_> I'm not.
#1782 [23:07] <CubeTheThird> this chatroom is run by volunteers
#1783 [23:07] <Wanda123> oh okay thank you
#1784 [23:07] <Wanda123> one more question, does your minecraft account expire?
#1785 [23:07] <CubeTheThird> it's good for life, on any computer
#1786 [23:07] <Wanda123> because I swear I bought it a while ago, and for some reason i cannot seem to log in anymore. I have tried every single possible email and none of them work
#1787 [23:08] <pocketpc_> Did you try a password reset?
#1788 [23:08] <CubeTheThird> Wanda123, do you know what username you registered?
#1789 [23:08] <Wanda123> yes
#1790 [23:08] <CubeTheThird> Wanda123, and that would be?
#1791 [23:09] <Wanda123> will you hack me
#1792 [23:10] <CubeTheThird> no..
#1793 [23:10] <CubeTheThird> and it would take more than a username to get hacked
#1794 [23:10] <Wanda123> Not allowed to give out my info my parents said
#1795 [23:10] <CubeTheThird> besides, you don't even know all your account info
#1796 [23:10] <CubeTheThird> Wanda123, .. I don't want your email, just your minecraft username
#1797 [23:10] <Wanda123> So if my account name was "blank" how could I go from there
#1798 [23:11] <CubeTheThird> .. that's useless
#1799 [23:11] <Wanda123> sorry
#1800 [23:11] <CubeTheThird> Wanda123, I want to check to see if the name is still registered
#1801 [23:11] <Wanda123> how do you do that
#1802 [23:11] <CubeTheThird> well I use a script, but there's lots of websites that do it too
#1803 [23:12] <CubeTheThird> it's publicly accessible
#1804 [23:12] <Wanda123> would you be able to send a link to one of those websites?
#1805 [23:13] * enderdevil [enderdevil@notlogged] has joined #minecrafthelp
#1806 [23:14] <webrosc> nothing person is given on those sites, just if the name is takem and what the skin is
#1807 [23:14] <Wanda123> what if I remember my username, but not my email?..
#1808 [23:14] <CubeTheThird> Wanda123, you can test your emails on http://www.minecraft.net/retrievename
#1809 [23:14] <webrosc> we don't need your email, just username
#1810 [23:14] <enderdevil> i need help with servers
#1811 [23:15] <CubeTheThird> enderdevil, what's the problem?
#1812 [23:15] <webrosc> enderdevil, what help?
#1813 [23:15] <CubeTheThird> Wanda123, first result from google search: https://namemc.com/
#1814 [23:15] <enderdevil> yes
#1815 [23:15] <enderdevil> i can join servers
#1816 [23:15] <enderdevil> can't
#1817 [23:16] <CubeTheThird> enderdevil, what happens when you try?
#1818 [23:16] <Wanda123> okay it says its unavailable (Meaning its the right username) but I swear Ive tried every email i can think of
#1819 [23:16] <CubeTheThird> Wanda123, if you can't find the right one, you'll have to contact Mojang
#1820 [23:17] <CubeTheThird> ??> Wanda123 mojang/email
#1821 [23:17] <Absol> Wanda123: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1822 [23:17] <Absol> Wanda123: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1823 [23:17] <enderdevil> comes this error Internall Exception: jave.lang.NullPointerException
#1824 [23:18] <CubeTheThird> enderdevil, what anti-virus and firewall software do you have?
#1825 [23:18] <enderdevil> avast anti virus
#1826 [23:19] <enderdevil> why?
#1827 [23:19] <CubeTheThird> enderdevil, avast free?
#1828 [23:19] <enderdevil> yes
#1829 [23:20] <CubeTheThird> enderdevil, does singleplayer work?
#1830 [23:20] <enderdevil> yes
#1831 [23:20] <CubeTheThird> enderdevil, ok let's start with a malware scan
#1832 [23:20] <CubeTheThird> ??> enderdevil av/adwcleaner
#1833 [23:20] <Absol> enderdevil: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1834 [23:20] <Absol> enderdevil: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#1838 [23:23] <Wanda123> Im pretty sure all cracked minecraft versions give out that java.lang.nullpointerexception error
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#1840 [23:26] * tb66 [tb66@notlogged] has joined #minecrafthelp
#1841 [23:27] <tb66> hello, I was on earlier and resolved my problem, but another came up
#1842 [23:27] <webrosc> earlier? a minute ago you mean?
#1843 [23:28] <pocketpc_> 45, actually.
#1844 [23:28] * Porkyle [Porkyle@notlogged] has joined #minecrafthelp
#1845 [23:28] <pocketpc_> What seems to be the problem, tb66?
#1846 [23:28] <webrosc> * tb66 (Formerly Wanda123) has joined
#1847 [23:28] * tb66 [tb66@notlogged] has quit. (Client Quit)
#1848 [23:28] <webrosc> useful script ;)
#1849 [23:29] <pocketpc_> Das keel.
#1850 [23:29] <pocketpc_> Keel
#1851 [23:29] <pocketpc_> kewl
#1852 [23:29] <webrosc> i believe the cube wrote it
#1853 [23:30] <pocketpc_> He has all sorts of useful bots and scripts, doesn't he?
#1854 [23:30] <webrosc> yup
#1855 [23:30] <webrosc> i think
#1856 [23:30] <webrosc> we have multiple bots for different things
#1857 [23:31] <webrosc> different people wrote them, and they do different things
#1858 [23:31] * enderdevil [enderdevil@notlogged] has joined #minecrafthelp
#1859 [23:32] <enderdevil> Hello !?!
#1860 [23:33] <pocketpc_> Did you finish the scan?
#1861 [23:33] <enderdevil> yes
#1862 [23:34] <enderdevil> what i have to do now/
#1863 [23:34] <enderdevil> ?
#1864 [23:34] <pocketpc_> Did the scan find anything?
#1865 [23:35] <enderdevil> . . . No
#1866 [23:37] <pocketpc_> I'm going to need the whole error log in order to determine the problem.
#1867 [23:37] <pocketpc_> ??> enderdevil launcher/log
#1868 [23:37] <webrosc> won't get one if its an error on trying to join a server
#1869 [23:37] <Absol> enderdevil: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#1870 [23:37] <Absol> enderdevil: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1871 [23:37] <pocketpc_> The stacktrace should still be in the log, though.
#1872 [23:38] <webrosc> enderdevil, you say you have Avast right? can you try removing it, then try minecraft again, if you can connect to a server reinstall Avast
#1873 [23:39] <enderdevil> i will try
#1874 [23:39] <webrosc> typically avast isn't an issue, but i have seen it to have a bad install which can do this issue
#1875 [23:44] <enderdevil> ok now some serves opens and some servers not
#1876 [23:46] <enderdevil> Hello
#1877 [23:46] <enderdevil> ?!
#1878 [23:46] <pocketpc_> What servers are opening, and what ones aren't?
#1879 [23:48] <enderdevil> open like GuildCraft and CentrixPVP
#1880 [23:48] <pocketpc_> You can or can't connect to those two?
#1881 [23:49] <enderdevil> can
#1882 [23:49] <enderdevil> just those servers i can connect
#1883 [23:50] <pocketpc_> Which ones can't you connect to?
#1884 [23:50] <enderdevil> i can join Hypixel,Mineplex,MineHeroes,EcoWorld and GottPVP
#1885 [23:51] <pocketpc_> You can join those ones? Or you can't?
#1886 [23:51] <enderdevil> i cant
#1887 [23:51] <pocketpc_> Okay. Just a moment.
#1888 [23:52] <enderdevil> I really want to join Hypixel and Mineplex :'(
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#1891 [23:54] <sebofun> plese go to this url to see my report http://paste.ubuntu.com/14677358/
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#1893 [23:55] <webrosc> sebofun, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
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#1895 [23:56] <webrosc> ??> enderdevil tools/hjt
#1896 [23:56] <Absol> enderdevil: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1897 [23:56] <Absol> enderdevil: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1898 [23:58] <enderdevil> ok i will try
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