#1 [00:06] <Anna> WeebyDustox: there are no supported drivers for your conputer on windows 10
#2 [00:07] <Anna> you would need to downgrade to windows 8.1 or use a different computer
#3 [00:07] <Anna> Or if you're using a desktop, you could get a new graphics card
#4 [00:09] <WeebyDustox> Oh ok then
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#6 [00:10] <WeebyDustox> thanks a lot
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#14 [00:24] <xRyanPlays> I got the redeem code for Windows 10 edition and now i don't have the game anymore and I can't use the pin because it said I already used it
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#16 [00:25] <xRyanPlays> :(
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#22 [00:37] <SlvrKnight96> Hello, I'm experiencing some pretty weird glitches in minecraft. The graphics on the game seem to be shot, as in, I can't see any of the blocks. The screen just looks like a whole bunch of lines on a black background.
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#27 [00:54] <Launcher2322> java.lang.NullPointerException That Is Me Problem
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#33 [01:09] <Rockstar91498> I need help getting access to my account
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#35 [01:10] <Rockstar91498> I know my username and have had my account for some time now, however I have 5 different emails and cant seem to find the right one. What can I do?
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#68 [03:09] * ABCDEFG [ABCDEFG@notlogged] has joined #minecrafthelp
#69 [03:10] <ABCDEFG> my minecraft crash
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#71 [03:10] <KatkaKevin19> Hallo. My Minecraft is Error
#72 [03:11] <ABCDEFG> anyone can answer me?
#73 [03:12] <KatkaKevin19> you speak german
#74 [03:12] <KatkaKevin19> ??
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#81 [03:24] <gladiator2513> how do i fix my hand it keeps flashing dark
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#84 [03:25] <ABCDEFG> i`m hk
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#86 [03:25] <gladiator2513> how do i fix my hand it keep flashing dark
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#98 [04:10] <ABCDEFG> ghn
#99 [04:10] <ABCDEFG> gxjx
#100 [04:10] <ABCDEFG> h
#101 [04:10] <ABCDEFG> xghjgx
#102 [04:10] <ABCDEFG> hj
#103 [04:10] * Absol kicked ABCDEFG from #minecrafthelp (Reason: BCDEFG :Stop spamming)
#104 [04:10] * ABCDEFG [ABCDEFG@notlogged] has joined #minecrafthelp
#105 [04:10] <ABCDEFG> hi
#106 [04:10] <ABCDEFG> anyone
#107 [04:10] <ABCDEFG> hello
#108 [04:11] <ABCDEFG> anyone home
#109 [04:11] <ABCDEFG> mum.....
#110 [04:11] <ABCDEFG> hey
#111 [04:11] <ABCDEFG> mother
#112 [04:11] <ABCDEFG> hi
#113 [04:11] <ABCDEFG> hi
#114 [04:11] <ABCDEFG> hi
#115 [04:11] <ABCDEFG> hi
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#123 [04:34] <maciomentor> hej mam problem nie mogę dodać modów do minecrafta nie posiadam jednego foldera co mam zrobić
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#126 [04:54] <Jooo> hi
#127 [04:54] <Jooo> i need help
#128 [04:55] <Jooo> nvm
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#132 [04:59] <tj222> trying to install minecraft. But pixel format not accelerated and intel has no update for it.
#133 [04:59] <tj222> http://paste.ubuntu.com/16472863/
#134 [05:00] <tj222> any ideas what to do?
#135 [05:00] <tj222> thx in advance
#136 [05:02] * SMILE [SMILE@notlogged] has joined #minecrafthelp
#137 [05:03] <SMILE> hello?
#138 [05:03] <SMILE> can anyone help me in some installation error?
#139 [05:08] <Andrio> What error?
#140 [05:08] <SMILE> i have the link to my forum
#141 [05:09] <Andrio> tj222, you seem to have an AMD video card.
#142 [05:09] <SMILE> i dont actually know what to do: http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/1854945-error-could-not-find-or-load-main-class-net
#143 [05:10] <Andrio> tj222, install the Catalyst sotware suite from http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064.
#144 [05:10] <SMILE> sorry wrong link
#145 [05:10] <SMILE> the real link:http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/2676560-please-help-i-am-facing-some-error-could-not-find
#146 [05:11] <Andrio> SMILE, you're Venom5nake?
#147 [05:11] <SMILE> yes
#148 [05:11] <Andrio> All right.
#149 [05:11] <Andrio> SMILE, that looks like an Internet connection problem.
#150 [05:11] <Andrio> Try restarting the launcher.
#151 [05:11] <SMILE> ok
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#155 [05:18] <heier> It's been a long time since i last played Minecraft. Atm i can't login to my account :( Can i get any help to how i can get back into my account?
#156 [05:18] * Zhangyixuan [Zhangyixuan@notlogged] has joined #minecrafthelp
#157 [05:20] <Zhangyixuan> Why I can't find the landing button
#158 [05:20] <SMILE> heier, it has mentioned that they won't help you with accounts
#159 [05:21] * Zhangyixuan [Zhangyixuan@notlogged] has joined #minecrafthelp
#160 [05:22] <Zhangyixuan> I'm sorry I just didn't see
#161 [05:22] <Zhangyixuan> Can you say it again please
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#163 [05:25] <Zhangyixuan> Why I can't find the landing button
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#165 [05:25] <Zhangyixuan> Please help me
#166 [05:25] <heier> It's been a long time since i last played Minecraft. Atm i can't login to my account :( Can i get any help to how i can get back into my account?
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#170 [05:26] <Lukas_ka14> hallo kan mir wer ebend helfen habe probleme mit meinen mc account
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#172 [05:28] <Zhangyixuan> I want to change a skin
#173 [05:28] <Zhangyixuan> But I can't find the login button
#174 [05:28] <Zhangyixuan> But I can't find the login button
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#176 [05:28] <Lukas_ka14> i have a problem with my mc account can where help me?
#177 [05:29] <Lukas_ka14> https://minecraft.net/de/ hear can you login
#178 [05:30] <Zhangyixuan> But I can't find the landing button.
#179 [05:30] <Zhangyixuan> Where is it？：（
#180 [05:30] <Lukas_ka14> click on login
#181 [05:31] <Lukas_ka14> an than you click on profile
#182 [05:31] <Zhangyixuan> Where is the button
#183 [05:32] <Lukas_ka14> can you speak german? i can many speak englisch xD
#184 [05:33] <Zhangyixuan> Ja, ich werde einige
#185 [05:34] <Lukas_ka14> also
#186 [05:34] <Lukas_ka14> ziehe deinen skinn auf die fläche wo irgendwas mit Drop steht
#187 [05:34] <Lukas_ka14> öfne erst den ordner mit deinem skin
#188 [05:34] <Zhangyixuan> So we communicate in English or in German
#189 [05:35] <Lukas_ka14> i can many speak englich but i can translate ^^
#190 [05:35] <Zhangyixuan> Ich denke, Ich kann mein konto eingeloggt auf der offiziellen Website und für die Haut
#191 [05:36] <Lukas_ka14> open the folder where you skin is
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#195 [05:37] <Zhangyixuan> Thank you for communicating with me in English.
#196 [05:37] <Zhangyixuan> :)
#197 [05:37] <norven> i requested a password reset for my minecrat account but they didnt send me one
#198 [05:37] <Lukas_ka14> an than pull you skin to the area who stand Drop your skin file here
#199 [05:38] <Zhangyixuan> Thank you for helping me. :)
#200 [05:38] <Lukas_ka14> no problem ^^
#201 [05:38] <Zhangyixuan> My problem is solved.
#202 [05:38] <norven> can some help me
#203 [05:39] <Lukas_ka14> ^^
#204 [05:40] <norven> how to get the password reset code
#205 [05:40] <norven> i asked for it but i didnt get it in my email
#206 [05:42] <Zhangyixuan> Maybe you can try it a few times.
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#208 [05:43] <norven> ok let me try
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#211 [05:45] <Zhangyixuan> I'm sorry that I had to leave in advance.
#212 [05:45] <Zhangyixuan> byebye
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#217 [05:50] <norven> i doesnt work
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#222 [06:10] <Jo> Hi im hopeing someone here can help me get an error relating to Nvidia error code 8
#223 [06:18] <Jo> my problem is that every time i try to play it crashes with "The NVIDIA OpenGL driver detcted a problem with the display driver and is unable to contine. The application must close" and gives me error code 8
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#232 [06:39] <Hypocrisy_Light> EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffa281d2177, pid=6764, tid=4480 #
#233 [06:39] <Hypocrisy_Light> The game just crashed and showed me this code
#234 [06:40] <Hypocrisy_Light> A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffa281d2177, pid=6764, tid=4480 # # JRE version: Java(TM) SE Runtime Environment (8.0_25-b18) (build 1.8.0_25-b18) # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.25-b02 mixed mode windows-amd64 compressed oops) # Problematic frame: # C [ig75icd64.dll+0x12177] # # Failed to write core dump. Minidumps are not enabled by
#235 [06:45] <nighter_> Hypocrisy_Light, www.minecraftforum.net/forums/support/unmodified-minecraft-client/2627432-1-9-faqs-read-before-posting#2
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#237 [06:45] <Darumaka2015> http://paste.ubuntu.com/16473848/
#238 [06:46] <Darumaka2015> i can play
#239 [06:47] <Darumaka2015> i can't play, the computer crash
#240 [06:48] <Jo> my problem is that every time i try to play it crashes with "The NVIDIA OpenGL driver detcted a problem with the display driver and is unable to contine. The application must close" and gives me error code 8
#241 [06:53] <Hypocrisy_Light> Thanks I'll have a look
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#245 [06:58] <xSilentKnife> I need help i want to play a 1.7.10 mod but i cant play it because im on 1.9 what do i do :(
#246 [06:58] <slmrojo> xSilentKnife, we don't help with that
#247 [06:59] <xSilentKnife> why not :(
#248 [06:59] <xSilentKnife> Please i really need help
#249 [06:59] <slmrojo> because it is not the current release
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#251 [07:00] <Jo> hi im hoping someone here will help me fix my minecraft becuse it keeps closing
#252 [07:00] <slmrojo> Jo, did you do a google search of your issue?
#253 [07:01] <Jo> yes and tried the suggestions but still happens
#254 [07:01] <slmrojo> ok, I don't know much so wait for someone else, if someone can help they will
#255 [07:01] <Jo> ok ty ^_^
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#274 [07:36] <Jeannovy> I need an old version of minecraft for an homemade console that's fre
#275 [07:36] <Jeannovy> I mean free\
#276 [07:36] <Jeannovy> it only needs survival mode
#277 [07:37] * The_taco619 [The_taco619@notlogged] has joined #minecrafthelp
#278 [07:37] <Jeannovy> hi
#279 [07:37] <Jeannovy> I need an old version of minecraft
#280 [07:37] <Jeannovy> for an homemade console
#281 [07:38] <Jeannovy> And it only needs survival mode
#282 [07:38] <Jeannovy> please answer.
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#284 [07:39] <The_taco619> HI have a question it's about my Internet connection ever since Monday I been having problem with connecting to server
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#286 [07:39] <The_taco619> I check my Internet provider and the Internet is fast enough and I got rid and put back minecraft
#287 [07:41] <The_taco619> I also changed DNS server and nothing I still get Internet lagcan someone give a answer my question
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#304 [08:15] <Robinster> Hello
#305 [08:15] <Robinster> My minecraft is crashing..
#306 [08:15] <Robinster> over and over OpenGL problems.
#307 [08:15] <Robinster> http://paste.ubuntu.com/16474550/
#308 [08:15] * ricoz [ricoz@notlogged] has joined #minecrafthelp
#309 [08:15] <Robinster> Heloo
#310 [08:16] <Robinster> Hello?
#311 [08:16] <ricoz> Hello, I am having trouble connecting to servers.
#312 [08:16] <Robinster> I have an OpenGL problems.
#313 [08:16] <ricoz> Everytime i try to add a server to my serverlist it keeps saying 'cant connect'
#314 [08:17] <Robinster> for me its crashing and saying OPENGL
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#318 [08:22] <Jo> is there still not anybody here that can help me with a NVIDIA error code 8 problem?
#319 [08:25] <Jo> please i have been waiting for almost 2 hours
#320 [08:34] * TrollJojuk [TrollJojuk@notlogged] has joined #minecrafthelp
#321 [08:34] <TrollJojuk> lm premium gg
#322 [08:34] <TrollJojuk> why ?
#323 [08:35] <TrollJojuk> me account email = ketoprofenprof31@hotmail.com
#324 [08:35] <TrollJojuk> password = 123qwexy
#325 [08:35] <TrollJojuk> why lm accound gg :(
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#333 [08:41] <Risquel> I want to recover my MC account but when i click forgot password and enter my e-mail, i don't get a recovery e-mail
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#340 [08:44] <GENNARO> MARIATERESAAMMIRATI@LIBERO.IT
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#342 [08:45] <Lets_Luis> hello I need help because I load a texture pack and then crash my game
#343 [08:46] <Lets_Luis> Please help me
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#352 [09:02] <LordieLol> my minecraft crashes directly when i open a world/server, why ?
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#362 [09:12] <Garlaban13> Hello, I would put my name Furious Jumper (Youtube) , am I allowed to put it but to present it differently ?
#363 [09:12] * Belonar_ [Belonar_@notlogged] has joined #minecrafthelp
#364 [09:13] <Belonar_> Why are Skins not working in Minecraft 1.9.4 Servers?
#365 [09:13] <Garlaban13> Please ...
#366 [09:13] <Garlaban13> Help me
#367 [09:13] <Belonar_> With what
#368 [09:14] <Garlaban13> Hello, I would put my name Furious Jumper (Youtube) , am I allowed to put it but to present it differently ?
#369 [09:15] <Garlaban13> Please ...
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#376 [09:22] <plshelp> i cant update and enter minecraft
#377 [09:22] <plshelp> someone pls help
#378 [09:22] <Belonar_> Where does it happen
#379 [09:22] <plshelp> on entering minecraft
#380 [09:22] <Belonar_> Klicking on play?
#381 [09:23] <Belonar_> Or starting the launscher
#382 [09:23] <plshelp> it startes downloading minecraft native launcher and then screen that says you cant update it
#383 [09:24] <Belonar_> Error Message?
#384 [09:24] <plshelp> yup
#385 [09:24] <plshelp> unable to update minecraft native launcher
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#387 [09:25] <plshelp> do you know the reason?
#388 [09:26] <Jo> http://paste.ubuntu.com/16474637/
#389 [09:26] <plshelp> where to put it
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#391 [09:26] <Jo> can someboby please help me with error code 8 from NVIDIA
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#400 [09:33] <leonard> premium account
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#402 [09:37] <plshelp> i cant update and enter minecraft
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#404 [09:37] <plshelp> it startes downloading minecraft native launcher and then screen that says you cant update it
#405 [09:37] <plshelp> it startes downloading minecraft native launcher and then screen that says you cant update it
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#426 [10:02] <Jeannovy> hi
#427 [10:02] <Jeannovy> I need an old version of MC
#428 [10:02] <Jeannovy> MC* Minecraft
#429 [10:02] <Jeannovy> for an homemade console
#430 [10:03] <Jeannovy> Is there someone?
#431 [10:03] <CubeTheThird> Jeannovy, umm.. what?
#432 [10:03] <Jeannovy> I have an question
#433 [10:03] <Jeannovy> I need an old version of minecraft for an homemade console
#434 [10:04] <Jeannovy> And it only needs survival mode
#435 [10:04] <CubeTheThird> Jeannovy, what do you mean by 'homemade console'?
#436 [10:04] <Jeannovy> An homemade game console
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#438 [10:05] <CubeTheThird> Jeannovy, what OS does this 'console' run?
#439 [10:05] * Jeannovy [Jeannovy@notlogged] has joined #minecrafthelp
#440 [10:05] <Jeannovy> Hi!
#441 [10:06] <CubeTheThird> Jeannovy, what OS does this 'console' run?
#442 [10:06] <Jeannovy> Windows 2000
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#444 [10:06] <Jeannovy> with Java
#445 [10:06] <CubeTheThird> Jeannovy, umm... ok. What version of OpenGL does it support?
#446 [10:06] * xXderpcookieXx [xXderpcookieXx@notlogged] has joined #minecrafthelp
#447 [10:07] <Jeannovy> I don't know, I think upto 2.3
#448 [10:07] <CubeTheThird> Jeannovy, let's check then. are you currently on that device?
#449 [10:07] * xXderpcookieXx [xXderpcookieXx@notlogged] has quit. (Client Quit)
#450 [10:08] <Jeannovy> No I am still building it
#451 [10:08] <CubeTheThird> Jeannovy, ok.. what graphics card are you putting in it?
#452 [10:08] <Jeannovy> I think around 256Mb.
#453 [10:09] <CubeTheThird> Jeannovy, no I'm not asking how much video memory. I'm asking what graphics card model
#454 [10:09] <Jeannovy> Nvidia
#455 [10:09] <CubeTheThird> Jeannovy, and nvidia what
#456 [10:10] <Jeannovy> FX3400
#457 [10:11] <CubeTheThird> Jeannovy, ok well in theory, that card could run minecraft
#458 [10:11] <Jeannovy> I think an old version, with low settings
#459 [10:11] <CubeTheThird> Jeannovy, however, because you are using windows 2000 for some reason, we can't guarantee the game will work, or that you will get sound
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#462 [10:12] <CubeTheThird> Jeannovy, but just so you know, you can access pretty much any version of the game from the launcher
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#464 [10:12] <Jeannovy> I tryed it in windows xp and that is like the same as windows 2000
#465 [10:13] <Jeannovy> But I mean that I need an old version with an modify that it will be an console version
#466 [10:13] <CubeTheThird> Jeannovy, considering what you're building, I'd recommend you use Linux on it, but that is more technical if you don't know what you're doing
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#468 [10:13] <Jeannovy> I know
#469 [10:14] <CubeTheThird> Jeannovy, if you're looking for modifying the game, you'll need to go elsewhere like the minecraft forums. We don't support mods here, and we only support the most recent release of the game
#470 [10:14] <Jeannovy> ok.
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#475 [10:15] <hvi> I want to make an homemade console with an old version of minecraft
#476 [10:16] <hvi> But I think that I need an permission to modify minecraft
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#478 [10:16] <CubeTheThird> hvi, as I just told you, we don't support mods here
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#482 [10:17] <Jonas16> Hello, I download the game on windows 10 buth it doesn't work
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#486 [10:18] <CubeTheThird> Jonas16, what happens?
#487 [10:18] <hvi> I don't want a mod, but I want to modify minecraft.jar And the title with an console name under it. With an old version. That is what I mean
#488 [10:18] * TuxedoCat [TuxedoCat@notlogged] has joined #minecrafthelp
#489 [10:18] <hvi> without mods
#490 [10:18] * junir_gamer [junir_gamer@notlogged] has quit. (Quit: Web client closed)
#491 [10:18] <CubeTheThird> hvi, mod means modifying
#492 [10:19] <CubeTheThird> hvi, we don't support that here
#493 [10:19] <Jonas16> when I click on play it says that de game has crashed
#494 [10:19] <TuxedoCat> th
#495 [10:19] <TuxedoCat> e
#496 [10:19] <CubeTheThird> Jonas16, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#497 [10:20] <Jonas16> what is the URL, I have copyd the report a few minutes a go
#498 [10:20] <Jonas16> http://paste.ubuntu.com/16475850/ is it this?
#499 [10:20] <CubeTheThird> Jonas16, the link to your report yes
#500 [10:20] <CubeTheThird> Jonas16, one moment
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#502 [10:21] <CubeTheThird> Jonas16, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
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#504 [10:22] <Jonas16> can I undo the buy? im sorry my enlisch is not so good ;-)
#505 [10:22] <CubeTheThird> Jonas16, how long ago did you purchase the game?
#506 [10:22] <Jonas16> yesterday
#507 [10:22] <CubeTheThird> ??> Jonas16 account/refund
#508 [10:22] <Absol> Jonas16: This is Mojang's refund policy: http://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#509 [10:23] <hvi> Can i get an old minecraft version for free like Alpha 1.0.4?
#510 [10:23] <hvi> For the homemade console?
#511 [10:23] <hvi> Because I want to start minecraft directly
#512 [10:23] <hvi> Like on the xbox 360
#513 [10:24] <CubeTheThird> hvi, no you can't get it for free
#514 [10:24] <hvi> Even not the first edition, Cave game?
#515 [10:24] <Jonas16> thank you for the help!
#516 [10:24] <hvi> just to try it and see if it runs?
#517 [10:24] <CubeTheThird> hvi, I don't know about that one. I'm not even sure if the launcher has that one available
#518 [10:25] <TuxedoCat> cave game can be played with the internet version i think (without launcher)
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#520 [10:25] <hvi> I have minecraft on the PC, with the oldest version, and if it is free, is there the jar and LWJGL with the Java startup code
#521 [10:26] <CubeTheThird> hvi, what you're asking goes way beyond what we can help you with here. As I previously told you, we only support the most recent version of the game
#522 [10:27] <hvi> But where is then the help for older versions?
#523 [10:27] <TuxedoCat> it does say 1.9 FAQ
#524 [10:27] <hvi> Because I send an email to Mojang and in the link was the chat.
#525 [10:27] <CubeTheThird> hvi, the minecraft forums
#526 [10:27] <hvi> ok, thanks!
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#534 [10:35] <LordieLol> my minecraft crashes directly when i open a world/server, why ?
#535 [10:36] <TuxedoCat> whats the error?
#536 [10:36] <LordieLol> my minecraft crashes directly when i open a world/server, why ?
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#538 [10:39] * chichomp [chichomp@notlogged] has joined #minecrafthelp
#539 [10:39] <chichomp> swich name
#540 [10:39] <LordieLol> seriously ?
#541 [10:39] <LordieLol> thats it ?
#542 [10:40] <chichomp> yes
#543 [10:40] <LordieLol> ill try it
#544 [10:40] <LordieLol> hang on a sec
#545 [10:40] <chichomp> ok
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#547 [10:40] <LordieLol> it seems to work
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#550 [10:41] <chichomp> what
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#553 [10:41] <cookie53687> i need help
#554 [10:41] <chichomp> how to swich name
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#556 [10:42] <cookie53687> i have a world and i want it to be so everyone can play like those people on youtube
#557 [10:43] <chichomp> you most have a server
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#559 [10:43] <chichomp> how to swich name
#560 [10:43] <cookie53687> no
#561 [10:43] <cookie53687> i have a world and i want to make it pubic
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#563 [10:44] <chichomp> open to lan in optunes
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#591 [11:29] <RM> Pixel Format Not Accelerated
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#595 [11:35] <ChapRaptor> Hello! My friend has troubles with his minecraft account. He has bought the game before and has not migrated. He wanted to migrate but then it stated his account doesn't exist anymore.
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#598 [11:37] <kuyani> it appears minecraft sais i have no account and does not let me play normally but instead i have to play the demo, while i actually do have an account. i have migrated it to my mojang account. i have also tried to view my own account with minecraft skin viewer but that gave no results, it only said i had no account. could someone please help me with my current situation?
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#600 [11:41] <CubeTheThird> kuyani, what is your minecraft username?
#601 [11:41] <kuyani> it should be istasenkris
#602 [11:41] <CubeTheThird> kuyani, as far as I can tell that name was changed last november
#603 [11:42] <CubeTheThird> kuyani, assuming you didn't change the name, it's likely your account was compromised
#604 [11:42] <kuyani> if i did change it, it should now be kuyani
#605 [11:42] <kuyani> otherwise, why would it be comprimised?
#606 [11:42] <CubeTheThird> kuyani, no. It's now ""AvationGamingMC"
#607 [11:43] <kuyani> that isnt right
#608 [11:43] <CubeTheThird> kuyani, typically when people gain access to other's accounts, they change the email it's on and change the username
#609 [11:43] <kuyani> ah, so it seems my account has been hacked, can i get it back?
#610 [11:43] <CubeTheThird> kuyani, you'll have to contact Mojang for assistance with that
#611 [11:43] <CubeTheThird> ??> kuyani mojang/email
#612 [11:43] <Absol> kuyani: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#613 [11:43] <Absol> kuyani: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#614 [11:44] <kuyani> thank you very much^^
#615 [11:44] <CubeTheThird> no problem :3
#616 [11:44] <kuyani> i will contact them, have a very good day^^
#617 [11:44] <CubeTheThird> you too!~
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#628 [12:08] <cccc> When i try to play minecraft it tells me that I need to update my graphic card, but when I try to it says it is already up to date. PLEASE HELP ME
#629 [12:10] <cccc> please help
#630 [12:10] <mattym> cccc, Do you have the link to your dxdiag report? If so please post the link in this chat.
#631 [12:11] <cccc> how do i get that
#632 [12:11] <mattym> ??> cccc win/dxdiag
#633 [12:11] <Absol> cccc: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#634 [12:11] <mattym> cccc, Check the link from Absol
#635 [12:12] <cccc> http://paste.ubuntu.com/16478406/
#636 [12:12] <mattym> cccc, Download and Isntall the file on this page https://downloadcenter.intel.com/download/18228/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-
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#641 [12:14] <cccc> thank you\
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#643 [12:15] <java> hi, i get java.lang.nullpointerexception when joing a server or realm
#644 [12:16] <mattym> java, What antivirus and firewall software do you have installed?
#645 [12:16] <java> AVG
#646 [12:16] <mattym> ??> java av/avg
#647 [12:16] <Absol> java: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To turn it off, follow these directions: http://www.avg.com/ww-en/faq.num-4498#tba5
#648 [12:16] <Absol> java: Alternatively, use a different AV program, such as avast! Antivirus; see ?? av/avast for more information.
#649 [12:16] <mattym> java, Try the instructions from Absol
#650 [12:16] <java> thx
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#660 [12:34] <Nate_> I uninstalled Minecraft on my pc and went to Minecraft.net to reinstall and the login is saying i dont own a version of the software.
#661 [12:35] <CubeTheThird> Nate_, what is your minecraft username?
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#665 [12:44] <Gordon> hello?
#666 [12:45] <KawaiiSpirit1> can u plz help me
#667 [12:45] <CubeTheThird> what's the problem?
#668 [12:45] <Gordon> kawaiispirit... weeb
#669 [12:45] <KawaiiSpirit1> my minecraft has crashed and noboy noes what to do
#670 [12:45] <CubeTheThird> KawaiiSpirit1, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#671 [12:45] <KawaiiSpirit1> ive done all that
#672 [12:45] <CubeTheThird> KawaiiSpirit1, then give the link here
#673 [12:46] <KawaiiSpirit1> ive done it 6 times
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#675 [12:46] <java> thyen do it again
#676 [12:46] <java> then
#677 [12:46] <CubeTheThird> KawaiiSpirit1, ok.. well can you give it again?
#678 [12:47] <KawaiiSpirit1> done but its not working
#679 [12:47] <CubeTheThird> KawaiiSpirit1, you have to give the link to your paste in this chatroom, otherwise we can't see the report
#680 [12:47] <KawaiiSpirit1> how
#681 [12:48] <CubeTheThird> KawaiiSpirit1, copy the website address of where your pasted it (you can press f6 to highlight it) and paste that here
#682 [12:48] <KawaiiSpirit1> i did that
#683 [12:49] <CubeTheThird> KawaiiSpirit1, but.. I don't see it in the chatroom...
#684 [12:49] <KawaiiSpirit1> how do i post it in the chat room
#685 [12:49] <java> ctrl + v
#686 [12:50] <java> is paste
#687 [12:50] <java> if thats what you mean
#688 [12:50] <KawaiiSpirit1> no its not working ??
#689 [12:50] <CubeTheThird> KawaiiSpirit1, it should look like http://paste.ubuntu.com/####### where # is a bunch of numbers
#690 [12:51] <java> have you actually copied the URL
#691 [12:51] <java> i think that how it works?
#692 [12:51] <java> thjen you paste it on this chatroom
#693 [12:52] <KawaiiSpirit1> Machine name: DESKTOP-R65JOKV
#694 [12:52] <KawaiiSpirit1> is that what i do ??
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#696 [12:53] <CubeTheThird> KawaiiSpirit1, follow these instructions: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#697 [12:53] <KawaiiSpirit1> ive done that 6 times im only a kid
#698 [12:53] <KawaiiSpirit1> i understand though
#699 [12:54] <CubeTheThird> KawaiiSpirit1, ok so you see in the last picture where its hows where you copy the URL?
#700 [12:54] <CubeTheThird> KawaiiSpirit1, press f6 to highlight it, ctrl + C to copy, and ctrl + v to paste here
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#703 [12:57] <KawaiiSpirit1> done it says read on nothing is there i sent it
#704 [12:58] <CubeTheThird> KawaiiSpirit1, hmm do you think you could ask someone who is more experienced with computers to help you?
#705 [12:58] <KawaiiSpirit1> who can i ask
#706 [12:58] <KawaiiSpirit1> ive got hacked once
#707 [12:58] <CubeTheThird> KawaiiSpirit1, a sibling or parent perhaps?
#708 [12:59] <KawaiiSpirit1> my sister cant hellp me she is to young so am i
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#710 [12:59] <KawaiiSpirit1> ive asked my parents they cant be bothered i cant pay again for minecrfat
#711 [13:00] <KawaiiSpirit1> plzzzzzzz
#712 [13:00] <KawaiiSpirit1> DESKTOP-R65JOKV
#713 [13:00] <CubeTheThird> KawaiiSpirit1, hmm let's see if we can try a bit differently. Do you see the link "http://paste.ubuntu.com/#######" in your browser, with a bunch of numbers?
#714 [13:00] <CubeTheThird> KawaiiSpirit1, all I need is the numbers
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#716 [13:02] <KawaiiSpirit1> Machine name: DESKTOP-R65JOKV
#717 [13:02] <GreyVulpine> That's not what CubeTheThird asked for.
#718 [13:02] <KawaiiSpirit1> were are the numbers on the whole thing ??
#719 [13:02] <KawaiiSpirit1> weeerrerrerere
#720 [13:02] <GreyVulpine> Look at the top of your browser, where you enter in web addresses. Do you see a http://paste.ubuntu.com ?
#721 [13:03] <KawaiiSpirit1> Machine name: DESKTOP-R65JOKV
#722 [13:03] <GreyVulpine> That didn't answer my question.
#723 [13:03] <KawaiiSpirit1> what is a browser ??
#724 [13:03] <GreyVulpine> Right then. CubeTheThird?
#725 [13:04] <KawaiiSpirit1> Machine name: DESKTOP-R65JOKV
#726 [13:04] <KawaiiSpirit1> no 1 want
#727 [13:04] <KawaiiSpirit1> im a kid not even in my teens here
#728 [13:04] <KawaiiSpirit1> im under 11
#729 [13:05] <KawaiiSpirit1> 1 year younger
#730 [13:05] <KawaiiSpirit1> pppppppllllllllzzzzzzzz
#731 [13:05] <GreyVulpine> Unfortunately, without the link to your dxdiag, we cannot assist you any further. If you can, please ask your parents for additional help before coming back here.
#732 [13:05] <KawaiiSpirit1> every 1 keeps getting sick off me
#733 [13:05] <KawaiiSpirit1> how do i get the link plz
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#735 [13:06] <YasingkgzTR> Hi
#736 [13:06] <KawaiiSpirit1> shut up
#737 [13:06] <YasingkgzTR> :(
#738 [13:06] <KawaiiSpirit1> im need helpings
#739 [13:06] * GreyVulpine kicked KawaiiSpirit1 from #minecrafthelp (Reason: awaiiSpirit1 :Go away.)
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#760 [14:01] <MollyTNN> Can´t login with my Login data, got my password wrong and get no mail to change it. what should i do? I bought minecraft years ago
#761 [14:01] <CubeTheThird> MollyTNN, you'll have to contact Mojang about that
#762 [14:01] <CubeTheThird> ??> MollyTNN mojang/email
#763 [14:01] <Absol> MollyTNN: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#764 [14:01] <Absol> MollyTNN: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#765 [14:02] <MollyTNN> thx
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#782 [14:50] <Timmyht> Hello, Is there anyone else having problems logging into their minecraft accounts?
#783 [14:51] <Timmyht> Just me?
#784 [14:52] <Timmyht> Is there any time of lock system in place for the accounts?
#785 [14:53] <Timmyht> It seems strange that I allows me to reset password but allow me to log in with the new password
#786 [14:54] <Timmyht> derp, i meant it allows me to reset password, but doesn't allow me to log in with the new password.
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#788 [14:57] <Timmyht> Hello?
#789 [14:59] * yamiivn [yamiivn@notlogged] has joined #minecrafthelp
#790 [14:59] <yamiivn> Hello
#791 [15:01] <yamiivn> I tried to go on minecraft but everytime it says my video drive card is not up to date
#792 [15:01] <yamiivn> I dont know what to do im running windows 10
#793 [15:01] <Timmyht> Is there some kind of system that locks accounts? I try to reset password but it does not accept the new password.
#794 [15:02] <Timmyht> Is there anyone in the support chat that actually gives support advice?
#795 [15:03] <yamiivn> Please help
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#797 [15:05] <yamiivn> Hello
#798 [15:06] <yamiivn> I need help i cant play miencraft
#799 [15:06] <yamiivn> Everytime i try it says update video drivers
#800 [15:07] <Timmyht> Guess there's no 'seniors' paying attention to the support chat
#801 [15:08] <Anzhi> This is a channel run by volunteers, nobody is obligated to do anything.
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#803 [15:08] <brysoneum> d
#804 [15:08] <brysoneum> hello
#805 [15:08] <yamiivn> Hello i need help please
#806 [15:09] <brysoneum> I do too :/
#807 [15:09] <Timmyht> We all do
#808 [15:09] <brysoneum> sorry not a helper
#809 [15:09] <brysoneum> Dumb pixelthing
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#811 [15:09] <brysoneum> I got windows 10 and now it wont work... makes no sense
#812 [15:10] <yamiivn> Same issue
#813 [15:10] <yamiivn> But mine says video drivers update
#814 [15:11] <yamiivn> something like that but i try doing it but it won update
#815 [15:11] <brysoneum> me too
#816 [15:11] <brysoneum> We are just talking about needing help XD nobody is here to HELP!
#817 [15:12] <yamiivn> Ugh
#818 [15:12] <brysoneum> UGHAHBUG
#819 [15:12] <Owen> hi, when i shift click in minecraft, the game crashes....
#820 [15:12] <yamiivn> The other time i asked for help and there was people here helping
#821 [15:12] <brysoneum> WHAT A SMALL PROBLEM!!!
#822 [15:12] <brysoneum> Oh really
#823 [15:12] <brysoneum> Man
#824 [15:12] <yamiivn> maybe is you r keyboard setting owen
#825 [15:13] <yamiivn> your*
#826 [15:13] <brysoneum> High possibility that could be it Owen
#827 [15:13] <Owen> i didnt change any keyboard settings...
#828 [15:14] <yamiivn> On minecraft
#829 [15:15] <Owen> i posted a crash report on the minecraft forums if that helps?? heres the link: http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/2676769-minecraft-crashes-when-i-shift-click
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#831 [15:23] <yamiivn> Hello
#832 [15:23] <yamiivn> I need heklp please
#833 [15:23] <Owen> hi
#834 [15:23] <Owen> me too... :(
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#836 [15:26] <Timmyht> Most unsupportive support chat 2016 #1
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#838 [15:27] <pokemon15355> If someone could, I don't remember my email to migrate my mc account over, can someone help recover it?
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#842 [15:29] <Owen> tbh, someone on here last night was really helpful.. i wish someone was here now :(
#843 [15:30] <lethe> i just joined, don't know whether I can help, what was your question?
#844 [15:31] <Owen> minecraft crashes whenever i shift click
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#848 [15:31] <schnulla11> i forgot my email adress, i have to log in on the minecraft website
#849 [15:32] <Owen> i posted this on minecraft forums if it helps? http://www.minecraftforum.net/forums/support/unmodified-minecraft-client/2676769-minecraft-crashes-when-i-shift-click
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#852 [15:32] <lethe> the error log does not contain anything helpful :(
#853 [15:33] <Owen> hmm...
#854 [15:33] <Owen> is there anything else i can get that mightr be helpful?
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#858 [15:37] <lethe> @owen I'm also just a user.. are there more logfiles in a ".minecraft" directory?
#859 [15:38] <schnulla11> Hello. I've forgotten my e-mail adress. Is there an opportunity to get or change it?
#860 [15:38] <Owen> yeah there is some in here, which ones do you need?
#861 [15:38] <lethe> @owen did this begin suddenly or after an update or mod or options...? changed keyboard layout?
#862 [15:40] <Owen> i reinstalled minecraft yesterday because of a different problem, and reinstalling a new launcher fixed it... i havent changed any keyboard settings sinse i got the new one
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#864 [15:43] <Owen> i used to have some mods but not anymore, i deleted all mods and forge so there are definetly none of the mods left in the .minecraft folder
#865 [15:43] <lethe> @owen, so now the shift click does no longer crash, it's fixed by reinstalling?
#866 [15:44] <Owen> i had a problem yesterday (minecraft environment wouldnt work) and it was fixed by reinstalling java and a new mc launcher
#867 [15:45] <Owen> minectaft started working again until i shift clicked when crafting
#868 [15:45] <lethe> oh
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#870 [15:45] <lethe> really strange. sorry, never heard of that problem before.
#871 [15:45] <Owen> hmmm...
#872 [15:46] <lethe> i looked at my own logs for comparision and they really don't say much more than what you pasted
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#874 [15:46] <lethe> maybe at another hour of the day other people will be online who know more
#875 [15:47] <mangle2> hey im having prpblems.
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#877 [15:47] <lethe> you coudl try different thinsg and add the result to your forum post: does every world crash? does also a newly created world crash?
#878 [15:47] <Owen> maybe, i will come back tomorrow or thursday to see if anyone else knows how to fix it.... but thanks for trying to help :)
#879 [15:48] <mangle2> i do not know how to make a sever
#880 [15:48] <lethe> you're welcome
#881 [15:48] <DavidGamer_2001> I need help. when I click on 'multiplayer' my minecarft crashes. What I have to do??
#882 [15:49] <Owen> the world that crashed was a new one that i made after the new launcher was installed
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#884 [15:49] <mangle2> i need to make one but mine always says unknown host
#885 [15:50] <DavidGamer_2001> it isnt a world, in the main menu i click on multiplayer and crash
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#887 [15:51] <mangle2> i cant even hit multiplayer cause i dont have it
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#889 [15:52] <DavidGamer_2001> so, what can I do??
#890 [15:52] <mangle2> tell me how to
#891 [15:52] <lethe> do you have an "open to lan" button after you press escape?
#892 [15:52] <mangle2> no
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#894 [15:53] <DavidGamer_2001> mangle, have you got minecraft premium??
#895 [15:53] <lethe> which version of minecraft do you guys use?
#896 [15:53] <mangle2> i use 1.9.4
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#898 [15:53] <DavidGamer_2001> me too
#899 [15:53] <Owen> im using 1 9.4 too....
#900 [15:53] <lethe> me too
#901 [15:54] <mangle2> and i cant make a sever
#902 [15:54] <DavidGamer_2001> for make a server aa
#903 [15:54] <DavidGamer_2001> i think that you have to buy it
#904 [15:54] <mangle2> what
#905 [15:54] <lethe> do you want to make a server just for you and some friends short-term, or do you want it to be up for everyone for a logn time?
#906 [15:54] <mangle2> i did
#907 [15:54] * ZAVIPER123 [ZAVIPER123@notlogged] has joined #minecrafthelp
#908 [15:55] <mangle2> yes
#909 [15:55] <ZAVIPER123> hello?
#910 [15:55] <DavidGamer_2001> its me
#911 [15:55] <DavidGamer_2001> xD
#912 [15:55] <ZAVIPER123> could you help me
#913 [15:55] <DavidGamer_2001> i need help
#914 [15:56] <mangle2> do you have noch's phone number i need to call him
#915 [15:56] <ZAVIPER123> whats happening
#916 [15:56] <mangle2> my server wont work
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#918 [15:56] <DavidGamer_2001> in the main menu, when i click o 'multiplayer' my minecraft crashes. what i have to do?
#919 [15:57] <ZAVIPER123> mine crashes the second i join the server
#920 [15:57] <mangle2> wow
#921 [15:57] <ZAVIPER123> it sucks
#922 [15:57] <mangle2> mine says unknown host
#923 [15:57] <ZAVIPER123> my LIFE is in the multyplayer
#924 [15:57] <ZAVIPER123> maby its just your wifi
#925 [15:58] <mangle2> me to i love multi games.
#926 [15:58] <DavidGamer_2001> my minecraft says: java.lang.IllegalArgumentException: bad Base64 input character at 3157: 0 (decimal)
#927 [15:58] <lethe> so you click "multiplayer" to join someone else's server? or you set it up yourself?
#928 [15:58] <mangle2> and no my internet is 10000 speed
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#930 [15:58] <DavidGamer_2001> i click in 'multiplayer' and it crashes at the moment
#931 [15:59] <ZAVIPER123> david
#932 [15:59] <mangle2> well bye.
#933 [15:59] <ZAVIPER123> k
#934 [15:59] <ZAVIPER123> everyone online needs help
#935 [16:00] <ZAVIPER123> knowone here can help
#936 [16:00] <DavidGamer_2001> any solution for my problem??
#937 [16:01] <ZAVIPER123> i dont think i can help
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#939 [16:01] <lethe> https://bugs.mojang.com/browse/MC-38385
#940 [16:02] <DavidGamer_2001> so it means that ocan connect to the online never??
#941 [16:02] <DavidGamer_2001> thanks
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#946 [16:05] <DavidGamer_2001> ZAVIPER123 thanks for all, ican connect again to the servers but the is that i have to put de IP of the servers again. Bye
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#950 [16:07] <channahc> Hey, do I just paste my Ubunt thing here?
#951 [16:07] <channahc> Ubuntu*
#952 [16:07] <Brian> I am having problems with a chunk reordering glitch. Chunks are randomly getting coppied to new chunks, or are getting moved and replacing other chunks. Any ideas how to fix it?
#953 [16:08] <channahc> I've been getting the same.
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#955 [16:10] <channahc> Minecraft got me to follow some instructions, and it gave me this: http://paste.ubuntu.com/16481993/
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#959 [16:14] <smart64gaming> hello i was wondering why my minecraft for windows 10 beta does not work with the reedem code
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#962 [16:15] <jjs999jjs> Guys, this is a volunteer run chatroom, no one here gets paid. please be patient since sometimes there are no volunteers around to help. Or, return at a different time for assistance. Thanks
#963 [16:16] <smart64gaming> i ave to go
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#966 [16:22] <lethe> jjs999jjs: yeah I assumed that too, it's not the official support line.
#967 [16:22] <jjs999jjs> it is all there is it seems though.
#968 [16:22] <lethe> :(
#969 [16:22] <jjs999jjs> if you get someone to help they usually are spot on
#970 [16:23] <jjs999jjs> time zones and busy lives play a part though
#971 [16:23] <lethe> true
#972 [16:23] <lethe> I wanted to ask about creating Adventure maps... Do I create the world in Creative, put in command blocks, switch to gamemode 2, zip up the world's save directory, and give it to someone, who puts it among his save files, and then someone can play my adventure...?
#973 [16:23] <jjs999jjs> are you online with the server?
#974 [16:23] <lethe> no
#975 [16:23] <lethe> i though I just give it to someone as a file XD
#976 [16:24] <jjs999jjs> so your creating a world on a local server (ie your pc0 ?
#977 [16:24] <lethe> yeah
#978 [16:24] <lethe> and then give the save file to someone
#979 [16:24] <lethe> and they play it?
#980 [16:25] <lethe> when I make a backups, I can do that with my own save files, and keep playing on a new pc (with my account)
#981 [16:25] <lethe> can soeone else do that too?
#982 [16:25] <jjs999jjs> http://gaming.stackexchange.com/questions/197686/changing-minecraft-playerdata-when-transferring-a-saved-game-open-to-lan
#983 [16:25] <jjs999jjs> read last post
#984 [16:26] <lethe> it will work as single-player?
#985 [16:26] <jjs999jjs> since I no longer play MC I would nt know, just trying to point you :)
#986 [16:27] <lethe> yeah, thanks, I have to read this slowly.
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#988 [16:28] <lethe> how do people normally create advanture maps? I read an article where it said to start with a flat world and some editor. I think it's overkill. Can't I just generate a normal world and edit that like Creative? would be easier
#989 [16:29] <lethe> especially for the first Adventure :D
#990 [16:29] <jjs999jjs> well since I only know about online serversd and use mcmyadmin I am no help
#991 [16:30] <lethe> you only play multiplayer?
#992 [16:30] <jjs999jjs> yeah
#993 [16:30] <jjs999jjs> dont you?
#994 [16:30] <lethe> do you put command blocks there etc?
#995 [16:30] <jjs999jjs> <jjs999jjs> since I no longer play MC I would nt know, just trying to point you :)
#996 [16:30] <jjs999jjs> :0
#997 [16:30] <lethe> I played multiplayer once or twice, but mostly single player survival or creative.
#998 [16:31] <jjs999jjs> I sent you a direct message
#999 [16:31] <lethe> I watch Let's Plays on youtube where people play together, especially modded minecraft looks like fun with several players!
#1000 [16:32] <jjs999jjs> can you see m y private message?
#1001 [16:33] <lethe> yes
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#1004 [16:37] <jcunning75> my son is trying to download mincraft to our computer and went through all the step, when he clicks on the icon to play it says " Unable to download Minecraft. Pease try again later" can someone tell me why this is coming up
#1005 [16:39] <slmrojo> Do you have an antivirus?
#1006 [16:40] <jcunning75> i believe so and i tried shutting it off and downloading it again but that didnt work either
#1007 [16:41] <slmrojo> sorry I don't think I can help anymore but stay on here i'm sure someone can help
#1008 [16:41] <jcunning75> thank you
#1009 [16:42] <slmrojo> its funny how many "my son..."s we get
#1010 [16:42] <jcunning75> im sure and considering i know nothing about this game, im just a mom trying to help LOL
#1011 [16:44] <slmrojo> are you using the exe or the installer
#1012 [16:44] <jcunning75> he said we are using the installer
#1013 [16:45] <slmrojo> you could try downloading the exe, by clicking the alternative downloads and the minecraft.exe at https://minecraft.net/en/download/
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#1016 [16:46] <jcunning75> ok let me try that....thanks :)
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#1018 [16:47] * osuka_ [osuka_@notlogged] has quit. (Quit: ...and the computer's sleeping again. Could someone wake it up for me?)
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#1022 [16:48] <slay> hi
#1023 [16:48] <slmrojo> hi
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#1025 [16:50] <jcunning75> hey i dont know how i got kicked off but i lost the link that we were suppose to try
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#1027 [16:51] <slmrojo> you could try downloading the exe, by clicking the alternative downloads and the minecraft.exe at https://minecraft.net/en/download/
#1028 [16:52] <jcunning75> ok thanks im going to have him try while i go start dinner, thanks for your help
#1029 [16:52] <slmrojo> no problem
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#1032 [16:57] <jcunning75> i clicked on the link you sent me and when i finish downloading the minecraft msi, nothing happens
#1033 [16:58] <slmrojo> click the thing that says alternative downloads then click minecraft.exe
#1034 [17:01] <jcunning75> im clicking on it but nothing is happening
#1035 [17:02] <slmrojo> what browser are you using?
#1036 [17:02] <jcunning75> internet explorer
#1037 [17:03] <slmrojo> do you have chrome?
#1038 [17:03] <jcunning75> no i have firefox though, do you think that would work?
#1039 [17:04] <slmrojo> is there a pop-up at the bottom of the screen when you try to download the minecraft msi?
#1040 [17:05] <jcunning75> no it just shows me the "do you want to run or save this file?" pop up
#1041 [17:05] <slmrojo> ya click run
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#1044 [17:07] <Toki> hello all, need to access the ojang account, new system setup but dont remember security questions, i have access to email but its not sending me the email when i prompt it to
#1045 [17:09] <jcunning75> i am able to get to the "finish" section but when i click finish, nothing happens
#1046 [17:09] <slmrojo> do you have a new icon on your desktop?
#1047 [17:10] <jcunning75> yes the minecraft icon, but it says unable to download minecraft, please try again later
#1048 [17:12] <jcunning75> i have to go eat dinner now, i will be back later thank you for your help
#1049 [17:13] <slmrojo> ok
#1050 [17:13] <jcunning75> and if i cant get it to work, i trying to download minecraft with a prepaid code, is there any possible way to get the code back so i can put it in again on a different computer without it saying that the code has already been used?
#1051 [17:14] <slmrojo> you can download minecraft infinite times as long as it is the pc version
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#1055 [17:16] <slmrojo> anyone else have any ideas to help jcunning?
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#1059 [17:27] <snowyf> i need help with finding out what gmail my account is connected to
#1060 [17:29] <snowyf> hello?
#1061 [17:29] <slmrojo> be patient and wait for someone that can help
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#1063 [17:32] <snowyf> help pls
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#1066 [17:33] <snowyf> i need help with finding out what gmail my account is connected to
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#1068 [17:33] <snowyf> hello?
#1069 [17:35] <snowyf> hello?
#1070 [17:35] <snowyf> hello?
#1071 [17:35] <snowyf> hello?
#1072 [17:35] <snowyf> hello?
#1073 [17:35] * Absol kicked snowyf from #minecrafthelp (Reason: nowyf :Stop spamming)
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#1076 [17:36] <snowyf> can some one help me
#1077 [17:38] <Anna> Likely. What exactly do you need help with?
#1078 [17:39] <snowyf> need to find out what my account email is
#1079 [17:41] <Anna> Hm. There was a page on minecraft.net that let you put in possible emails and it would send one if it was right. Can't find it with the new website though
#1080 [17:41] <Anna> Do you have no idea what your email is, or have multiple ad don't know which one it is?
#1081 [17:45] <snowyf> hve multiple
#1082 [17:45] <snowyf> have
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#1084 [17:46] <zane749> Minecraft 1.9 and above crash for me
#1085 [17:47] <Anna> ??> zane749 launcher/crash-log
#1086 [17:47] <Absol> zane749: We need to see your crash log, which appears after a crash.
#1087 [17:47] <Absol> zane749: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1088 [17:49] <zane749> my crash log had a weird message http://paste.ubuntu.com/16482904/
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#1091 [17:51] <zane749> my crash log had a weird message http://paste.ubuntu.com/16482904/
#1092 [17:51] <Grape> Minecraft loading screen takes forever
#1093 [17:51] <zane749> ikr grape
#1094 [17:52] <Grape> whats the easiest way to buy minecraft?
#1095 [17:53] <clarjon1> by using the minecraft site
#1096 [17:53] <Grape> It doesn't work for me won't let me purchase
#1097 [17:53] <Anna> zane749: try download and run the download here: http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=R287175
#1098 [17:54] <Grape> Thanks
#1099 [17:54] <Grape> Thanks
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#1117 [18:53] <Micheal> Minecraft not working because video drivers
#1118 [18:53] <webrosc> you have a dxdiag log link?
#1119 [18:53] <Micheal> yes
#1120 [18:54] <Micheal> the whole link or just the numbers?
#1121 [18:54] <webrosc> whole thing makes life easier
#1122 [18:54] <Micheal> http://paste.ubuntu.com/16483391/
#1123 [18:54] <webrosc> Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#1124 [18:54] <Micheal> okay
#1125 [18:54] <webrosc> infact your computer is pretty much on limit of the requirements
#1126 [18:55] <Micheal> so, do i go to the same place at which i upgraded to windows 10?
#1127 [18:55] <webrosc> for?
#1128 [18:56] <Micheal> downgrading
#1129 [18:56] <Micheal> to windows 7
#1130 [18:56] <webrosc> ??> Micheal win/downgrade
#1131 [18:56] <Absol> Micheal: To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1132 [18:56] <Micheal> okay, ill do that now
#1133 [18:56] <webrosc> but as i said, your computer is on the low limits of the requirements for minecraft, i would look at a new computer if i were you
#1134 [18:57] <webrosc> not sure the GPU can even handle minecraft
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#1136 [18:57] <Micheal> it didnt work when i had windows 7, same problum
#1137 [18:57] <webrosc> then you need a new computer
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#1139 [18:58] <Micheal> okay, ill look into one soon
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#1151 [19:17] <alexee09> minecraft won't start and i updated my computer
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#1156 [19:21] <antrimz> hey guys- looking for help on pixel format error - http://paste.ubuntu.com/16483635/
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#1165 [19:31] <Micheal> Minecraft on Windows 10; why cant i get Minecraft on Windows 10 without the app?
#1166 [19:31] * craftinasian [craftinasian@notlogged] has joined #minecrafthelp
#1167 [19:31] <craftinasian> My Minecraft keeps crashing whenever i log into a multiplayer server
#1168 [19:32] <Micheal> It says something about video card
#1169 [19:35] <Micheal> Minecraft on Windows 10; why cant i get Minecraft on Windows 10 without the app? It says something about video card.
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#1173 [19:39] <craftinasian> no one helping today?
#1174 [19:40] <webrosc> help with what, you've not given anything to go on
#1175 [19:40] <webrosc> we don't own crystal balls
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#1177 [19:54] * Eevee33163 [Eevee33163@notlogged] has joined #minecrafthelp
#1178 [19:55] <Eevee33163> Hi
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#1182 [20:02] <FishPlayz> anyone know what i should do it says my graphics card is out dated but it is brand new
#1183 [20:03] <urielsalis> FishPlayz, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1184 [20:03] <FishPlayz> http://paste.ubuntu.com/16483916/
#1185 [20:03] <urielsalis> FishPlayz, download and install http://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
#1186 [20:05] * Seeker [Seeker@notlogged] has joined #minecrafthelp
#1187 [20:05] <Seeker> It appears I have recieved an error on drivers being out of date, but they are :/ http://pastebin.com/UVUwYHJf
#1188 [20:05] <urielsalis> Seeker, one moment
#1189 [20:06] <urielsalis> Seeker, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1190 [20:06] <Seeker> Ok :)
#1191 [20:06] <FishPlayz> now what do i do?
#1192 [20:06] <urielsalis> FishPlayz, you installed it?
#1193 [20:06] <FishPlayz> yes
#1194 [20:06] <urielsalis> FishPlayz, did it asked you to restart your pc?
#1195 [20:07] <FishPlayz> no
#1196 [20:07] <urielsalis> FishPlayz, please do so
#1197 [20:07] <FishPlayz> ok
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#1199 [20:08] <Seeker> Here it is Urielsalis http://pastebin.com/yEDVwfdm
#1200 [20:08] <urielsalis> Seeker, download and install http://www.nvidia.com/Download/driverResults.aspx/99994/en-us
#1201 [20:09] <Seeker> Alright I'll see if that works
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#1203 [20:11] <Eevee33163> Hi i have a problem with my minecraft saying that my graphics drivers being outdated
#1204 [20:11] <urielsalis> Eevee33163, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1205 [20:11] <Eevee33163> I got the info
#1206 [20:11] <Eevee33163> http://paste.ubuntu.com/16483866/
#1207 [20:12] <urielsalis> Eevee33163, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 7 or use another PC or if you have a desktop PC, buy a new graphics card
#1208 [20:12] <urielsalis> Eevee33163, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1209 [20:13] * BwAs2002 [BwAs2002@notlogged] has joined #minecrafthelp
#1210 [20:14] <BwAs2002> Can I download windows 10 mc on a Mac??
#1211 [20:14] <webrosc> what do you think?
#1212 [20:14] <urielsalis> BwAs2002, the windows 10 edition? no
#1213 [20:14] <urielsalis> BwAs2002, the normal pc version, yes
#1214 [20:14] <BwAs2002> I don't have windows 10 and I want to play it :(
#1215 [20:15] <urielsalis> BwAs2002, the Windows 10 edition is basically Minecraft PE
#1216 [20:15] <BwAs2002> It
#1217 [20:15] <BwAs2002> II
#1218 [20:15] <BwAs2002> Ik*
#1219 [20:15] <webrosc> and ONLY for windows 10
#1220 [20:15] <BwAs2002> But I want windows 10 edition
#1221 [20:15] <Seeker> Get Minecraft PE on your mobile device :)
#1222 [20:16] <BwAs2002> I can't
#1223 [20:16] * luisfelipe [luisfelipe@notlogged] has quit. (Ping timeout: 195 seconds)
#1224 [20:16] <urielsalis> Why you want to pay for a lesser version of Minecraft when you have the full one?
#1225 [20:16] <Seeker> Then play regular minecraft with limitations
#1226 [20:16] <urielsalis> with limitations?
#1227 [20:16] <Seeker> Player set rules by yourself
#1228 [20:17] <urielsalis> +
#1229 [20:17] <BwAs2002> They ned to make it Mac compatibleD:
#1230 [20:17] <BwAs2002> Need*
#1231 [20:17] <urielsalis> BwAs2002, Why?
#1232 [20:17] <BwAs2002> Cuz I want it
#1233 [20:17] <BwAs2002> ...
#1234 [20:18] <BwAs2002> That's why
#1235 [20:18] <urielsalis> Make a cost-benefit analysis and send it to them
#1236 [20:18] * webrosc facepalms
#1236 [20:18] <BwAs2002> How do I do that
#1237 [20:18] <urielsalis> BwAs2002, https://www.youtube.com/watch?v=Qt8HNNWIV-c
#1238 [20:19] <urielsalis> BwAs2002, or a better one http://www.dummies.com/how-to/content/how-to-write-a-costbenefit-analysis-for-a-business.html
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#1240 [20:20] <BwAs2002> Peace
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#1243 [20:22] <Seeker> urielsalis thank you so much! It worked :)
#1244 [20:22] * urielsalis tips hat
#1244 [20:22] <Seeker> Omg you're all like that XD
#1245 [20:23] * urielsalis pokes webrosc
#1245 [20:23] * webrosc wakes up
#1245 [20:23] * webrosc steals urielsalis hat
#1245 [20:23] * urielsalis steals GreyVulpine hat
#1245 [20:23] * webrosc goes back to sleep
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#1256 [20:36] <Maxie> My windows 10 code was already redeemed on a console I don't even own. What should I do?
#1257 [20:36] <GameSkills500> Hello my friend is having probmlems whenever she tries 1.9 singelplayer or multiplayer it crashes so any tips
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#1261 [20:38] <GameSkills500> Hello my friend is having probmlems whenever she tries 1.9 singelplayer or multiplayer it crashes so any tips
#1262 [20:39] <Burgleflub> I have a really annoying error and I don't know how to fix it. Whenever I try to go onto a server on Minecraft, I get the error "java.lang.Nullpointerexception: group". I have already tried restarting, reinstalling Minecraft, flushing dns cache, everything I can think of. Anyone have a tip?
#1263 [20:39] <Burgleflub> Gameskills500 what is the error
#1264 [20:39] <sam> when ever i star my world on 1.9.4 it crashes and says thisCompletely ignored arguments: [--nativeLauncherVersion, 301] [18:32:38] [Client thread/INFO]: Setting user: starwars2110 [18:32:39] [Client thread/INFO]: LWJGL Version: 2.9.4 [18:32:40] [Client thread/INFO]: Reloading ResourceManager: Default [18:32:40] [Sound Library Loader/INFO]: Starting up SoundSystem... [18:32:40] [Thread-5/INFO]: Initializing LWJGL OpenAL [18:32:40] [Thr
#1265 [20:39] <GameSkills500> my friend trys to play but whenever she joins a server or a world it crashes
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#1267 [20:40] <urielsalis> GameSkills500, Please start the game and navigate to "Options" then "Video Settings". Then Turn VBO(VBO, not View Bobbing) and Vsync ON.
#1268 [20:40] <webrosc> sam, Burgleflub please post crash report to paste.ubuntu.com then link that here
#1269 [20:40] <urielsalis> sam, Ubuntu Paste is a service run at http://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL the site takes you to.
#1270 [20:40] <urielsalis> Burgleflub, what antivrusy ou haev
#1271 [20:40] <webrosc> Burgleflub, ignore me then, i mean the other one
#1272 [20:40] <webrosc> meant*
#1273 [20:41] <Burgleflub> I have panda but I've already checked that. The firewall on that and my computer are both down
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#1275 [20:41] <Burgleflub> Idk what could be stopping it
#1276 [20:41] <webrosc> i would guess panda
#1277 [20:42] <Burgleflub> Well when I went onto the app it said its firewall was down so I assume that means its not stopping anything from going onto the internet.
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#1279 [20:42] <sam> ok it is http://paste.ubuntu.com/16484224/
#1280 [20:42] <Burgleflub> Which means it wouldn't be stopping minecraft
#1281 [20:42] <webrosc> sam, Please start the game and navigate to "Options" then "Video Settings". Then Turn VBO(VBO, not View Bobbing) and Vsync ON.
#1282 [20:43] <webrosc> Burgleflub, it can stop parts though, please remove panda and try minecraft
#1283 [20:43] <sam> k thx
#1284 [20:43] <Burgleflub> ok ill try that.
#1285 [20:43] <sam> it didnt work
#1286 [20:44] <webrosc> sam, did you turn on VBOs or view bobbing?
#1287 [20:44] <GameSkills500> ok they are both on
#1288 [20:45] <sam> yes. it worked way later, but still worked thx so much
#1289 [20:45] <Burgleflub> panda is taking a while to uninstall. I'll update you guys in a minute
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#1291 [20:46] <GameSkills500> urielsalis i turned them both on
#1292 [20:46] <urielsalis> GameSkills500, try to play now
#1293 [20:47] <GameSkills500> still didint work
#1294 [20:47] <urielsalis> GameSkills500, you turned View Bobbing or VBO on?
#1295 [20:47] <urielsalis> GameSkills500, you have to scroll down for VBO
#1296 [20:48] <GameSkills500> yes i turned on vbo
#1297 [20:48] <urielsalis> GameSkills500, We need to see your crash log, which appears after a crash. First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1298 [20:50] <Burgleflub> I gotta restart my computer. Be back in a minute.
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#1300 [20:51] <antrimz> Hey all is this a place to get help with the windows 10 pixel format issue?
#1301 [20:52] <urielsalis> antrimz, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1302 [20:52] <antrimz> http://paste.ubuntu.com/16484287/
#1303 [20:52] <urielsalis> antrimz, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 7 or use another PC or if you have a desktop PC, buy a new graphics card
#1304 [20:52] <urielsalis> antrimz, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
#1305 [20:53] <antrimz> did you look at the file? this is a different pc than yesterday
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#1308 [20:56] <GameSkills500> http://paste.ubuntu.com/16484286/ there you go
#1309 [20:56] <urielsalis> GameSkills500, I dont see anything wrong there
#1310 [20:56] <urielsalis> GameSkills500, its not crashing
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#1313 [20:57] <GameSkills500> when she goes to the hipixel server it crashes
#1314 [20:57] <urielsalis> GameSkills500, can you give me a log when it crashes?
#1315 [20:57] <webrosc> that log doesn't show a crash
#1316 [20:57] <GameSkills500> and in her single player world
#1317 [20:57] <urielsalis> <urielsalis> GameSkills500, can you give me a log when it crashes?
#1318 [20:57] <GameSkills500> ok
#1319 [20:58] <GameSkills500> wait you want the laucher log?
#1320 [20:58] <urielsalis> GameSkills500, no. When the game crashes, it reopens the launcher with a crash report
#1321 [20:59] <GameSkills500> oh ok
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#1324 [21:04] <GameSkills500> do you mean when you crash and that jam thing or the game out put
#1325 [21:05] <urielsalis> jam thing?
#1326 [21:05] <GameSkills500> when i crash this thing pops up and says jam something i cant remember
#1327 [21:06] <urielsalis> GameSkills500, when that pops up, follow the next instructions
#1328 [21:06] <urielsalis> GameSkills500, We need to see your crash log, which appears after a crash. First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1329 [21:07] <GameSkills500> do you want me to send you the game out put is that what you mean
#1330 [21:08] <urielsalis> GameSkills500, ok
#1331 [21:08] <GameSkills500> ok
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#1333 [21:09] <GameSkills500> http://paste.ubuntu.com/16484286/
#1334 [21:09] <GameSkills500> there you go
#1335 [21:09] <urielsalis> GameSkills500, I still dont see a crash there
#1336 [21:09] <webrosc> thats the same link
#1337 [21:10] * Sam [Sam@notlogged] has joined #minecrafthelp
#1338 [21:10] <Sam> I need help with recovering my account
#1339 [21:12] <GameSkills500> http://paste.ubuntu.com/16484415/
#1340 [21:12] <GameSkills500> that is another one
#1341 [21:13] <webrosc> now thats a crash
#1342 [21:13] <GameSkills500> so i got the right one
#1343 [21:14] <webrosc> that crash points to slow internet speeds as one possible issue
#1344 [21:16] * GameSkills500_ [GameSkills500_@notlogged] has joined #minecrafthelp
#1345 [21:16] <GameSkills500_> i am back
#1346 [21:16] <GameSkills500_> so what do i do
#1347 [21:17] * GameSkills500 [GameSkills500@notlogged] has quit. (Ping timeout: 195 seconds)
#1348 [21:17] <GameSkills500_> hello
#1349 [21:23] * Qball [Qball@notlogged] has quit. (Quit: Leaving...)
#1350 [21:24] <Sam> hep
#1351 [21:24] <Sam> I need help with how to recover my account
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#1353 [21:30] * Odalisque is now known as Dysgalty
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#1355 [21:31] <Zacky26> Guys can someone help me cause I can't login to minecraft
#1356 [21:32] <Zacky26> I'm playing at my favorite server when i got dc then when i reconect it says invalid season so i relog but now i cant login :3
#1357 [21:32] <webrosc> Sam, explain what you mean
#1358 [21:32] <webrosc> Zacky26, what server?
#1359 [21:32] <Zacky26> IslandClash
#1360 [21:33] <webrosc> whats the ip?
#1361 [21:33] <Zacky26> I really need help now cause my friends needs me there XD
#1362 [21:34] <Zacky26> play.islandclash.com
#1363 [21:34] <Zacky26> The problem is i cant login to my minecraft launcher or minecraft.net
#1364 [21:34] <webrosc> wait, so you can't login, or you can't join the server?
#1365 [21:35] <Zacky26> can't login
#1366 [21:35] <webrosc> when you said you relogged, what do you mean?
#1367 [21:35] <Zacky26> relog = close my minecraft
#1368 [21:35] <Zacky26> then logout
#1369 [21:36] <webrosc> whats your ingame name?
#1370 [21:36] <Zacky26> Zacky26
#1371 [21:37] <webrosc> what error do you get when trying to log back in?
#1372 [21:38] <Zacky26> InvalidCredentialsException:Invalid credentials
#1373 [21:38] <Zacky26> never got that error before
#1374 [21:39] <Zacky26> i check http://xpaw.ru/mcstatus/ and its all fine
#1375 [21:39] <webrosc> soiunds like your using the wrong info
#1376 [21:39] <Zacky26> no thats the rigth info
#1377 [21:39] <Zacky26> i save that on a notepad
#1378 [21:40] <webrosc> can you reset your password?
#1379 [21:40] <Zacky26> hmmm..
#1380 [21:40] <Zacky26> i will try
#1381 [21:40] <Zacky26> after i try using proxy
#1382 [21:40] <Zacky26> got a feeling mojang block me for no reason :3
#1383 [21:41] <webrosc> they do block ips for 3 hours after 3 incorrect logins
#1384 [21:41] <Zacky26> well thats my 1st atempt lel
#1385 [21:41] * Sam [Sam@notlogged] has quit. (Ping timeout: 195 seconds)
#1386 [21:42] <Zacky26> yup mojang blocked me :3
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#1391 [21:56] <serverswontwerk> My update notes wont show in the launcher and I can't connect to servers
#1392 [21:56] <serverswontwerk> java.lang.nullpointexception:group is the error message
#1393 [21:57] <serverswontwerk> pls help
#1394 [21:57] <webrosc> what antivirus do you use?
#1395 [21:57] <serverswontwerk> I already uninstalled mcafee
#1396 [21:57] <serverswontwerk> using the link
#1397 [21:57] <serverswontwerk> twice
#1398 [21:57] <webrosc> ??> serverswontwerk tools/hjt
#1399 [21:57] <Absol> serverswontwerk: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: http://sourceforge.net/projects/hjt/
#1400 [21:57] <Absol> serverswontwerk: Run the program, choose "I accept", then "Do a scan and save a log file". After a while a text file will open. Copy everything, put the log on http://paste.ubuntu.com and give us the link.
#1401 [21:58] <Spooksy_> Hello, I have been having an issue with starting up minecraft for roughly 5 hours now. I was redirected to a help site when I clicked the "Fix the issue" button. I followed the directions in the support for "Pixel format not accelerated". Link: http://paste.ubuntu.com/16484620/
#1402 [21:59] <serverswontwerk> http://paste.ubuntu.com/16484659/
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#1404 [21:59] <webrosc> Spooksy_, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#1405 [21:59] <CubeTheThird> webrosc, no that's not correct
#1406 [21:59] <CubeTheThird> Spooksy_, one moment
#1407 [21:59] <webrosc> oh, i see old hp
#1408 [22:00] <CubeTheThird> Spooksy_, download and install the 3rd driver: https://downloadcenter.intel.com/download/25977/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-33-?product=81501
#1409 [22:00] <CubeTheThird> *3rd download
#1410 [22:00] <CubeTheThird> it's bay trail, so it's supported on windows 10
#1411 [22:00] <webrosc> my bad sorry
#1412 [22:00] <Spooksy_> Thank you, I'll do that now
#1413 [22:00] <CubeTheThird> no worries :3
#1414 [22:00] * CubeTheThird goes off to bed
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#1415 [22:01] <webrosc> serverswontwerk, i would get rid of advanced system care
#1416 [22:01] <serverswontwerk> I did
#1417 [22:01] <serverswontwerk> Is it still there?
#1418 [22:01] <webrosc> yup
#1419 [22:01] <webrosc> line 38
#1420 [22:01] <serverswontwerk> Like IObit Uninstaller and malware fighter? Or advanced system care
#1421 [22:02] <serverswontwerk> I swear I deleted it
#1422 [22:02] <webrosc> O23 - Service: LiveUpdate (LiveUpdateSvc) - IObit - C:\Program Files (x86)\IObit\LiveUpdate\LiveUpdate.exe
#1423 [22:02] <webrosc> O4 - HKLM\..\Run: [IObit Malware Fighter] "C:\Program Files (x86)\IObit\IObit Malware Fighter\IMF.exe" /autostart
#1424 [22:02] <webrosc> O2 - BHO: Advanced SystemCare Surfing Protection - {BA0C978D-D909-49B6-AFE2-8BDE245DC7E6} - C:\PROGRA~2\IObit\SURFIN~1\BROWER~1\ASCPLU~1.DLL
#1425 [22:03] <serverswontwerk> Surfing protecion
#1426 [22:03] <serverswontwerk> Oh
#1427 [22:03] <webrosc> those programs rarely do as they claim
#1428 [22:04] <serverswontwerk> Malware and surfing protection
#1429 [22:04] <webrosc> speed up your computer by adding our software to the list of programs in use
#1430 [22:05] <serverswontwerk> So I deleted malware fighter now how do O delete surfing protection? I can't find it
#1431 [22:05] <serverswontwerk> By O I mean I
#1432 [22:05] <serverswontwerk> lol
#1433 [22:08] <serverswontwerk> Okay I deleted surfing protecion
#1434 [22:08] <webrosc> you need to uninstall, not just delete
#1435 [22:08] <serverswontwerk> Should I delete IObit Uninstaller?
#1436 [22:08] <serverswontwerk> I know I did
#1437 [22:09] <serverswontwerk> I uninstall all my stuff when I don't need it I don't usually just delete
#1438 [22:10] <serverswontwerk> What would one do next to fix a server issue
#1439 [22:11] <serverswontwerk> Hello? Try Minecraft again?
#1440 [22:11] <webrosc> reboot computer to complete the removal, then try minecraft
#1441 [22:11] <serverswontwerk> Okay thank you
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#1447 [22:23] <serverswontwerk> Hi again
#1448 [22:23] <serverswontwerk> My update notes are a blank screen
#1449 [22:23] <Calm> Hi i have a problem with my Graphics with minecraft it said Minecraft Bad Video card and i look to my settings i cannot update it
#1450 [22:23] <Calm> Can you help me in this problem?
#1451 [22:24] <serverswontwerk> Error message: java.lang.NullPointerException:group
#1452 [22:25] <serverswontwerk> I don't think anyone is even here to help Calm
#1453 [22:25] <Calm> The admin si not answering
#1454 [22:26] <urielsalis> serverswontwerk, what antivirus you have?
#1455 [22:26] <urielsalis> Calm, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1456 [22:27] <urielsalis> serverswontwerk, did you uninstalled IOBit?
#1457 [22:27] <serverswontwerk> I already uninstalled mcafee I'm helpmepls
#1458 [22:27] <serverswontwerk> yes
#1459 [22:27] <urielsalis> serverswontwerk, and you restarted?
#1460 [22:27] <serverswontwerk> not uninstaller but yes
#1461 [22:27] <serverswontwerk> yes
#1462 [22:27] <serverswontwerk> yes and more yes
#1463 [22:28] <urielsalis> serverswontwerk, what do you mean with "not uninstaller"
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#1465 [22:28] <serverswontwerk> I asked if I should uninstal IObit Uninstaller and no one replied and then I restarted my computer
#1466 [22:28] <urielsalis> serverswontwerk, uninstall all IOBit products
#1467 [22:29] <urielsalis> serverswontwerk, and for mcafee you have to use their tool, not just uninstall manually
#1468 [22:29] <urielsalis> ??> serverswontwerk av/mcafee
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#1470 [22:29] <urielsalis> ??> serverswontwerk av/mcafee/uninstall
#1471 [22:29] <Absol> serverswontwerk: To completely uninstall McAfee products, use this tool: http://us.mcafee.com/apps/supporttools/mcpr/mcpr.asp
#1472 [22:29] <serverswontwerk> I did
#1473 [22:30] <serverswontwerk> Twice
#1474 [22:30] <serverswontwerk> I am helpmepls
#1475 [22:30] <serverswontwerk> I was here like a day or two ago
#1476 [22:30] <urielsalis> serverswontwerk, uninstall all IOBit products
#1477 [22:30] <serverswontwerk> I just did
#1478 [22:30] <urielsalis> serverswontwerk, restart your pc now
#1479 [22:30] <serverswontwerk> K I will probably be back soon though brb
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#1483 [22:32] <slime> Pixel Format Not Accelerated - cannot seem to update graphics driver
#1484 [22:32] <urielsalis> slime, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1485 [22:33] <slime> http://paste.ubuntu.com/16484850/
#1486 [22:33] <urielsalis> slime, there are no drivers for your graphics card for Windows 10, Downgrade to Windows 7 or use another PC or if you have a desktop PC, buy a new graphics card
#1487 [22:33] <urielsalis> slime, To downgrade from Windows 10 to a previous version, please follow this link: http://hopper.minecraft.net/help/references/windows-10/check-compatibility/#downgrade
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#1491 [22:45] * serverswontwerk [serverswontwerk@notlogged] has joined #minecrafthelp
#1492 [22:45] <serverswontwerk> Hey I'm Back
#1493 [22:45] <serverswontwerk> Shadys back
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#1495 [22:45] <urielsalis> serverswontwerk, does minecraft work?
#1496 [22:45] * kaique [kaique@notlogged] has joined #minecrafthelp
#1497 [22:46] <serverswontwerk> Minecraft works fine, I cannot connect to servers, error message java.lang.NullPointerException:group and my update notes on the launcher are blank
#1498 [22:46] <serverswontwerk> .
#1499 [22:47] <serverswontwerk> Punctuation counts.
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#1501 [22:47] <urielsalis> serverswontwerk, can you try to join mctest.ae97.net ?
#1502 [22:48] <serverswontwerk> Direct connect or add server?
#1503 [22:48] <urielsalis> serverswontwerk, direct connect
#1504 [22:48] <serverswontwerk> It says unknown host
#1505 [22:48] <urielsalis> .mcping mctest.ae97.net
#1506 [22:48] <ExtremeBot> urielsalis: 54.175.113.202:25565 is up! There are currently 0 out of 5 players, running 1.9.4 (110); with a latency of 0.226s and an MOTD of "#MCH Test Server".
#1507 [22:48] <urielsalis> serverswontwerk, make sure you wrote it well
#1508 [22:49] <serverswontwerk> error message
#1509 [22:49] <urielsalis> serverswontwerk, you are in a school computer or in your house?
#1510 [22:49] <serverswontwerk> java.lang.NullPointerException:group
#1511 [22:49] <serverswontwerk> In my house]
#1512 [22:49] <urielsalis> serverswontwerk, you set up your network connection or someone else did?
#1513 [22:49] <serverswontwerk> It's my own laptop on my own wifi
#1514 [22:50] <serverswontwerk> I know my password to the wifi
#1515 [22:50] <serverswontwerk> If that is what you are asking
#1516 [22:50] <urielsalis> serverswontwerk, not the password. Who set up your wifi network?
#1517 [22:50] <serverswontwerk> My dad
#1518 [22:50] <serverswontwerk> Should I use ethernet?
#1519 [22:51] <urielsalis> serverswontwerk, I would ask him if there is any setting that may interfiere with it, as external is the only things that comes to my mind if you already removed all software that may be causing it from your laptop
#1520 [22:51] <serverswontwerk> Should I try using ethernet?
#1521 [22:52] <urielsalis> serverswontwerk, if you like
#1522 [22:52] <serverswontwerk> Well, I'm asking if it would change anything
#1523 [22:52] <urielsalis> serverswontwerk, at this point, im not sure
#1524 [22:53] <serverswontwerk> My dad's computer has minecraft on it and the servers work on that, and he is using ethernet
#1525 [22:53] <urielsalis> serverswontwerk, try then
#1526 [22:53] <serverswontwerk> I'm really confused on why this isn't working
#1527 [22:53] <urielsalis> serverswontwerk, you are not the only one
#1528 [22:55] <serverswontwerk> Well, ethernet doesn't fix it
#1529 [22:55] <urielsalis> serverswontwerk, then you should ask your dad if there is a setting that may intefiere, and to take a second look in the laptop to check if its something there, is easier than doing it remotely
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#1531 [22:57] <Calm> Hello
#1532 [22:57] <urielsalis> hi again Calm
#1533 [22:57] <urielsalis> Calm, Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag then put that information on http://paste.ubuntu.com/ and give us that information URL here!
#1534 [22:57] <Calm> I have a problem and it is my Graphics Card and i already update it but it really wont work
#1535 [22:58] <Calm> Okay here it is Link: http://paste.ubuntu.com/16484843/
#1536 [22:58] <urielsalis> Calm, download and install http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2032
#1537 [22:58] <serverswontwerk> Well, singleplayer doesn't work, it crashes my minecraft
#1538 [22:59] <urielsalis> serverswontwerk, We need to see your crash log, which appears after a crash. First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to http://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1539 [22:59] <Calm> Okay
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#1541 [22:59] <Calm> Here you go
#1542 [23:00] <Calm> http://paste.ubuntu.com/16484997/
#1543 [23:00] <urielsalis> Calm, only messages starting with your name are for you
#1544 [23:00] <urielsalis> repeating: <urielsalis> Calm, download and install http://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2032
#1545 [23:00] <Calm> Okay its now downloading
#1546 [23:01] <Calm> Be right back
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